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NEC EXPRESS 320Lb User's Manual

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1. as Ohios l eal Figure 4 4 CPU Module Status LED Indicators 4 Unscrew the thumbscrews securing the locking handle to the CPU module See Figure 4 4 4 8 CRU Replacement and Server Upgrades 5 Pull the release levers to their unlocked position This disconnects the CPU module from its backplane Then pull the CPU module out of the chassis until the locking latch engages See Figure 4 5 Figure 4 5 Module Locking Latch 6 Then with the assistance of another person push downwards tower model or to the right rack mount model on the locking latch and carefully remove the module from the server unit and place it on a flat sturdy surface Installing a CPU Module 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Position the locking latches on the front of the CPU module in the unlocked position 3 With the assistance of another person support the CPU module with both hands and carefully slide it into the chassis until it is firmly seated in its connector 4 Push the locking handles all the way their locked position See Figure 4 6 CRU Replacement and Server Upgrades 4 9 2 Figure 4 6 Locking the CPU Module in the Chassis 5 Hand tighten
2. Figure 4 2 Unlocking the Front Bezel Rack mount Model 2 Hold the right side of the front bezel lightly and pull it open 3 Detach the bezel from the main unit by sliding it to the left a little to disengage the tabs from the frame See Figure 4 3 Tabs Frame Figure 4 3 Opening the Front Bezel Rack mount Model Attach To attach the front bezel engage the tabs on the frame on the left side of the main unit After attaching and closing the front bezel lock it with the key for security CRU Replacement and Server Upgrades 4 7 Replacing CPU Modules Your system contains two redundant CPU modules that are accessible from the front of the server unit The following subsections provide the procedures for removing and installing CPU modules Removing a CPU Module 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Unlock and open the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Bezel earlier in this chapter 3 Ensure that the CPU module is off line by viewing its status LED indicators See Figure 4 4 and Table 1 3 The state of the status LEDs should be as follows Status LED 1 Red Status LED 2 Off 1
3. Figure 2 3 Unlocking the Front Bezel Tower Model 2 12 Setting Up the System Rack mount Model The rack mount model server is equipped with a detachable front bezel See Figure 2 4 Detach Follow the steps below to detach the front bezel 1 Insert the security key into the slot and turn it with a little pressure to release the lock g f 3 g 1 I y i El Figure 2 4 Unlocking the Front Bezel Rack mount Model 2 Hold the right side of the front bezel lightly and pull it open 3 Detach the bezel from the main unit by sliding it to the left a little to disengage the tabs from the frame See Figure 2 5 Tab Frame Figure 2 5 Opening the Front Bezel Rack mount Model Attach To attach the front bezel engage the tabs on the frame on the left side of the main unit After attaching and closing the front bezel lock it with the key for security Setting Up the System 2 13 Power Follow the steps below to turn on the power A rack mount model is shown here for convenience of explanation However the steps are the same for a tower model except that the modules are mounted vertically 1 Poweron the display unit and other peripheral devices connected to the server NOTE If the power cord is connected to a power contr
4. CPU 2 m pae Group 1 c gt Group 2 CPU 1 1M Fo Ld LI m Do om oun A DIMM 1 B DIMM 2 C DIMM 3 D DIMM 4 E DIMM 5 F DIMM 6 Figure 4 18 DIMM Component Layout CRU Replacement and Server Upgrades 4 19 Installing DIMMs When properly installed the DIMM module is oriented at an angle of 90 degrees relative to the CPU board 1 Remove the appropriate CPU module from the server chassis See Removing a CPU Module earlier in this chapter Remove the three screws from the top and rear of the CPU module securing its top cover See Figure 4 7 Remove the top cover of the CPU module by sliding it slightly towards the rear of the module until it stops and its hooks disengage from the tab slots in the module chassis and then pull it straight up See Figure 4 7 If you are replacing an existing DIMM perform Removing DIMMs later in this chapter and then go to step 7 Otherwise continue with the next step Spread the latch levers located on both ends of the DIMM socket just enough to unlock the DIMM cover and remove it see Figure 4 19 amp Note A DIMM cover is always mounted in an empty DIMM socket Figure 4 19 Removing a DIMM Cover Holding the DIMM module only by its edges remove it from its antistatic package N CAUTION Observe static precautions Use an antistatic wrist strap Hold DIMMs only by their edges DIMMs are keye
5. not solved by the above contact your sales agent Problem Solving 5 23 alarm upper limit Error Message SUUS ED Description Procedure CPU2 offline Green Blink CPU module 2 The CPU module has been Start the PCI module by logically disconnected ft sever utility or dismount and remount that module If not solved by the above contact your sales agent CPU2 removed Green Blink CPU module 2 The CPU module has come Dismount and remount off the PCI module If not solved by the above contact your sales agent CPU2 Temp Alm Amber Blink CPU module 2 Temperature alarm lower Check to see if dust is 00 limit accumulated on the CPU2 Temp Alm Amber Lit CPU module 2 Fatal temperature alarm internal fans Check also 02 lower limit if the fan cables are CPU2 Temp Alm Amber Blink CPU module 2 Temperature alarm upper connected securely If 07 limit not solved by the above CPU2 Temp Alm Amber Lit CPU module 2 Fatal temperature alarm contact your sales 09 upper limit agent ICPU2 VccpAT m Amber Blink CPU module 2 CPU operating voltage alarm Contact your sales 00 lower limit VCCP agent CPU2 VccpAI m Amber Lit CPU module 2 Fatal CPU operating voltage 02 alarm lower limit VCCP CPU2 VccpAlm Amber Blink module 2 CPU operating voltage al
6. STATUS LED Suspected inti P Error Message Color State module Description rocedure D DUMP Request Off DUMP switch request Contact your sales agent F FRB Processing Off During POST execution or OS The server is operating start processing normally emory U Err Green Blink CPU module 1 DIMM 1 2 bit error The DIMM must be 01 i replaced Contact a emory U Err Green Blink CPU module 1 DIMM 2 2 bit error maintenance service 02 _ company ACE ry U ETT Green Blink CPU module 1 DIMM 3 2 bit error us ry U Err Green Blink CPU module 1 DIMM 4 2 bit error Kd ry U Err Green Blink CPU module 1 DIMM 5 2 bit error Mcd ry U Err Green Blink CPU module 1 DIMM 6 2 bit error ry U Err Green Blink CPU module 2 DIMM 1 2 bit error 2s ry U Err Green Blink CPU module 42 DIMM 2 2 bit error ry U Err Green Blink CPU module 2 DIMM 3 2 bit error ry U Err Green Blink CPU module 2 DIMM 4 2 bit error arm ry U Err Green Blink CPU module 2 DIMM 5 2 bit error Me ry Err Green Blink CPU module 2 DIMM 6 2 bit error 0 OS shutdown Off Shutdown due to a timeout Contact your sales Alm error of the watch dog timer agent fatal error Power off Off The DC power is turned off S SSR Processing Off Reboot processing for DUMP is being recovery collected W WDT ti meout Off Timeout error of the watch dog Contact your sales
7. ou oU ad ed 586 5929699 OR De 9050509 O50 9996 lt 90685090559 5950895 Oe 5656869 OAoAeA LA Ando 070406 Pas CAGE oD pla Po Po Foo cene j Klo oZ 0902020202020220 QR OS DRO RAROROR DE ORC 999909 GOD 90596 ROSOR I Openg Douga 299 OD 3000509510000 180 eS n8 a Sa Sere naaesRs HOSISORS EOF ODE BEART Q A 1 94 Tower Model ep OQ gOg l 2 SESS 260 aaan 7 F o 5 50 Dr D O D DO DO D o o D DA 28 25 55 S 00 50 gt OF on 900009 00606 T H o Q 099 Qc OO 050 595955995 Q Rack mount Model 1 7 System Overview 1 PCI module for group 1 A module that includes a PCI board and LAN co
8. Figure 4 24 Locking the PCI Module in the Chassis 5 Hand tighten the two thumbscrews that fasten the PCI module locking latches to the cabinet amp Note Hand tighten the thumbscrews only as much as required to activate the interlock switch that allows power to be applied to the CPU module Close and lock the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Bezel earlier in this chapter 4 24 CRU Replacement and Server Upgrades Installing PCI Adapter Boards This subsection describes how to install PCI adapter boards Use these procedures when adding or replacing PCI adapter boards in your system When adding but not replacing a PCI adapter board in a PCI module an identical PCI adapter board must be added to the other PCI module to continue total system redundancy and mirroring amp Notes All installed PCI adapter boards must have the same specifications and performance characteristics in order to provide total system redundancy and mirroring The PCI module board is located in the PCI module and can have up to two 64 bit PCI adapter boards and one 32 bit adapter board installed in its expansion slots However one VGA video board is already installed in each module in the standard configuration See Figure 4 25 amp Note PCI expansion slot 1 is dedicated to the standard video graphics board N CAUTION Electrostatic d
9. timer fatal error agent Problem Solving 5 25 POST Error Codes and Messages Whenever a recoverable error occurs during POST BIOS displays a message on the video display screen to indicate both status and error conditions and causes the speaker to beep as the message appears BIOS also issues a beep code one long tone followed by two short tones during POST if the video configuration fails or if an external ROM module does not a checksum of zero The BIOS indicates errors by writing an error code to the standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code is also logged to the Event Logging area Recommended actions are specified for each error condition and some will prompt you to remove and replace CRUs Refer to Chapter 4 for CRUS associated with the error codes displayed Table 5 1 POST Error Codes and Messages is a list of the error codes and messages written at the start of each POST test Table 5 2 POST Error Beep Codes is a list of beep codes issued for each POST test Table 5 1 POST Error Codes and Messages Error Code and Message Description Action 0200 Failure Fixed Disk e Configuration error in Check configuration in Setup menu Setup menu 0210 0211 0212 0213 0220 Hard disk is faulty CPU module board is Replace the hard disk Replace the CPU mod
10. A WARNING If the system was running any processor and heat sink installed is hot To avoid the possibility of a burn let the components cool for 10 minutes before continuing with these procedures Installing a Processor 1 Remove the appropriate CPU module from the server chassis See Removing a CPU Module earlier in this chapter 2 Remove the three screws from the top and rear of the CPU module securing its top cover See Figure 4 7 3 Remove the top cover of the CPU module by sliding it slightly towards the rear of the module until it stops and its hooks disengage from the tab slots in the module chassis and then pull it straight up See Figure 4 7 CRU Replacement and Server Upgrades 4 11 Figure 4 7 Removing the Three Screws Securing the Top cover of the CPU Module 4 Locate the two processor sockets on the CPU board inside the CPU module See Figure 4 8 1 3 CPU 2 1 bi CPUH Figure 4 8 CPU Board Component Locations 5 Remove the CPU air duct from the processors and the anti dust sheet from the empty processor socket See Figure 4 9 4 12 CRU Replacement and Server Upgrades Figure 4 9 Removing the CPU Air Duct 6 Raise the lever on the socket to its up position See Figure 4 10 Figure 4 10 Raising the Socket Lever T Position the processor over the processor socket s
11. EXPRESS5800 320Lb 320Lb R User s Guide H E B u Proprietary Notice and Liability Disclaimer The information disclosed in this document including all designs and related materials is the valuable property of NEC Solutions America Inc and or its licensors NEC Solutions America Inc and or its licensors as appropriate reserve all patent copyright and other proprietary rights to this document including all design manufacturing reproduction use and sales rights thereto except to the extent said rights are expressly granted to others The NEC Solutions America Inc product s discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product However actual performance of each product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Solutions America Inc To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior written approval of NEC Solutions America Inc is prohibited Trademarks Windows 2000 is a registered trademark of Microsoft Corporation Intel is a registered trademark of Intel
12. Replace DIMM with appropriate one Replace the back panel board Replace the PCI module board Replace the back panel board Replace the PCI module board Replace the back panel board Replace the PCI module board Replace the back panel board Replace the PCI module board 5 32 Problem Solving Table 5 2 Post Error Beep Codes Beeps Error Recommended Action 1 2 2 3 ROM Checksum Error Contact your service representative to replace the CPU module 1 1 2 4 ROMEXEC Code Error Check if DIMM board is installed correctly If the error persists contact your service representative to replace the DIMM or CPU module board 1 3 1 1 DRAM Refresh Test Error 1 3 1 3 Keyboard Controller Error Disconnect and reconnect the keyboard If the same error persists call your service representative to replace the CPU module 1 3 3 1 Failed to Detect Memory or Incorrect Check if DIMM boards are installed correctly If the same DIMM Type error persists call your service representative to replace the DIMM or CPU module board 1 3 3 2 Initial Setting error of the POST Memory Manager 1 3 4 1 RAM Address Error 1 3 4 3 RAM Low Byte Data Error 1 4 1 1 RAM High Byte Data Error 2 2 3 1 Illegal Interrupt Test Error 2 1 2 3 Copyright Check Error 1 2 Video BIOS Initialization Error If nothing is displayed on the monitor check if the main board Option ROM Initialization Error Option ROM Expansion Error is installed correc
13. USB compatible 104 key 12 function keys separate numeric and cursor pads USB serial mouse 2 button Each CPU module and PCI module contains a power unit AC input 100 120VAC Power consumption 850 VA at 870 Watts Technical Specifications 3 I O Port Addresses a Port Addresses VO Port Address The factory set I O port addresses for the server are assigned as follows Address Chip in Use 00 1F 8 bit DMA control register 20 21 Master 8259 programming interface 2E 2F Configuration 40 43 8254 programming interface 60 Keyboard amp mouse 61 NMI status register 64 Keyboard amp mouse 70 71 NMI enable register real time clock 80 8F 16 bit DMA control register AO A1 Slave 8259 programming interface CO DF DMA controller page register EO E9 Base address register FO Register IRQ13 F1 FF Logical device configuration 170 177 or BAR2 EDMA2 compatible mode primary command block register 1F0 1F7 or BARO EDMA2 compatible mode secondary command block register 278 27F Parallel port 3 2F8 2FF Serial port 2 BAR or 376 EDMA2 compatible mode secondary command block register 370 377 Floppy disk drive 2 IDE 2 378 37F Parallel port 2 3B0 3BB VGA 3BC 3BE Parallel port 1 3C0 3DF VGA 3F6 or BAR1 EDMA2 compatible mode primary command block register 3F0 3F7 Floppy disk drive 1 IDE 1 3F8 3FF Serial port A 40B DMA1 expansion write mode register
14. 1 2 5 V power voltage alarm upper 07 limit CPUO 42 5VcAl m Amber Lit CPU module 1 Fatal 2 5 V power voltage alarm 09 upper limit CPUO 43 3vAl m 00 Amber Blink CPU module 1 3 3 V power voltage alarm lower limit CPUO 43 3vAl m 02 Amber Lit module 1 Fatal 3 3 V power voltage alarm lower limit CPUO 3 3vAlm 07 Amber Blink CPU module 1 3 3 V power voltage alarm upper limit CPUO 43 3vAl m 09 Amber Lit CPU module 1 Fatal 3 3 V power voltage alarm upper limit CPUO 3 3vsAlm Amber Blink CPU module 1 3 3 V power voltage alarm lower 00 limit CPUO 3 3vsAlm Amber Lit CPU module 1 3 3 V power voltage alarm lower 02 limit CPUO 3 3vsAlm Amber Blink CPU module 1 Fatal 3 3 V power voltage alarm 07 upper limit CPUO 3 3vsAlm Amber Lit CPU module 1 Fatal 3 3 V power voltage alarm 09 upper limit CPUO 5 00 Amber Blink module 1 5 V power voltage alarm lower limit CPUO 45 0vAl m 02 Amber Lit CPU module 1 Fatal 5 V power voltage alarm lower limit CPUO 45 0vAl m 07 Amber Blink CPU module 1 5 V power voltage alarm upper limit CPUO 45 0vAl m 09 Amber Lit CPU module 1 Fatal 5 V power voltage alarm upper limit CPUO 45 0vsAl m Amber Blink CPU module 1 5 V power voltage alarm lower 00 limit CPUO 5 0vsAl m Amber Lit CPU module 1 Fatal 5 V power voltage alarm 02 lower limit CPUO 5 0vsAlm Amber Blink CPU mod
15. Bezels installed 1 8 System Overview Rear View Figure 1 5 shows the rear chassis features and controls visible 65432 Tower Model 8 910 1112 1314 15 Rack mount Model System Overview 1 9 10 11 12 13 14 15 16 17 18 Serial port A connector Connected to a device that has a serial interface For maintenance use only AC inlet PC socket for plugging a power cord Serial port B connector Connected to a device that has a serial interface For maintenance use only USB connectors 1 and 2 Connected to devices that support the USB interface Connect the mouse keyboard to USB 1 connect the floppy diskette drive to USB 2 AC inlet AC socket for plugging a power cord Monitor connector Connected to the display unit SCSI connector Used for connecting external SCSI devices PCI module status LED 1 See LEDs in this chapter for details PCI module status LED 2 See LEDs in this chapter for details PCI board slot status LED Slot1 See LEDs in this chapter for details PCI board
16. CPU module 1 Fatal 12 V power voltage alarm lower limit CPUO 412v Alm 07 Amber Blink CPU module 1 12 V power voltage alarm upper limit CPUO 12v Alm 09 Amber Lit CPU module 1 Fatal 12 V power voltage alarm upper limit ei U0 1 5v Alm Amber Blink CPU module 1 1 5 V power voltage alarm lower limit ci U0 1 5v Alm Amber Lit CPU module 1 Fatal 1 5 V power voltage alarm lower limit Problem Solving 5 19 STATUS LED 1 Description Procedure Error Message Color State Suspected module p CPUO 1 5v Alm Amber Blink CPU module 1 1 5 V power voltage alarm upper Contact your sales agent 07 limit CPUO 1 5v Alm Amber Lit CPU module 1 Fatal 1 5 V power voltage alarm 09 upper limit CPUO 42 5vAl m 00 Amber Blink CPU module 1 2 5 V power voltage alarm lower limit CPUO 42 5vAl m 02 Amber Lit CPU module 1 Fatal 2 5 V power voltage alarm lower limit CPUO 2 5 m 07 Amber Blink CPU module 1 2 5 V power voltage alarm upper limit CPUO 2 5vAlm 09 Amber Lit module 1 Fatal 2 5 V power voltage alarm upper limit CPUO 42 5VcAI m Amber Blink CPU module 1 2 5 V power voltage alarm lower 00 limit CPUO 42 5VcAI m Amber Lit CPU module 1 Fatal 2 5 V power voltage alarm 02 lower limit CPUO 42 5VcAI m Amber Blink CPU module
17. contents appear damaged when you unpack the boxes file a damage claim with the carrier immediately IMPORTANT Accessories W Keep the accessories in a safe place You will need them when you perform setup addition of options or replacement of failed components m backup copies of included floppy disks if any Keep the original disks as the master disks m Improper use of an included floppy disk or CD ROM may alter your server performance Setting Up the System 2 3 Installation This section describes installation of your server Tower Model IMPORTANT The server is a precision instrument Handle it with care Select a suitable location for the tower model A CAUTION S Observe the following instructions to use this equipment safely Failure to follow these instructions could cause a burn injury or damage to physical A assets m Do not lift the equipment alone m Do not install the equipment in non designated places A room that can maintain the following conditions during operation Temperature 10 to 35 Humidity 20 to 8096 non condensing Close enough to connect the mouse and the display 100V 120 V parallel bi polar power outlet with rounding Floor or a level and robust desk or table Wall outlet within the reach of supplied power Place having a space enough to fully open the front door
18. floppy disk device driver A software program that a computer must use to recognize and operate certain hardware such as a mouse or a video monitor disk drive A device that stores data on a hard or floppy disk A floppy disk drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk DOS Disk Operating System See operating system DRAM Dynamic RAM See RAM E ECC Error Checking and Correction A method of detecting and correcting errors EEPROM Blectrically Erasable Programmable Read Only Memory A type of memory device that stores password and configuration information EGA Enhanced Graphics Adapter A type of video display system that provides medium resolution text and graphics on TTL monochrome color and enhanced color monitors EMP The Emergency Management Port EMP provides an interface to the console manager This interface allows remote server management via a modem or direct connection Glossary 3 EMS Expanded Memory Specification A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds Some software requires EMS to operate EPROM Erasable Programmable Read Only Memory type of memory device that is usually used to store system BIOS code This code can be erased with ultraviolet light but is not lost when the computer is powered off See also flash EPROM and ROM expansio
19. you can expand your server with additional processors additional memory add in boards and peripheral devices Your server features the following major components Up to two high performance Xeon 2 4GB processors in each CPU module m Upto3 GB of Synchronous Dynamic Random Access SDRAM system memory in each CPU module m Three PCI expansion slots which support one 32 bit 33Mhz and two 64 bit 33Mhz PCI adapter cards in each PCI module One of the PCI expansion slots in each PCI module contains a graphics board Fault Tolerant Hardware The hardware architecture of the system provides fault tolerance transparency If a hardware component fails the application program continues processing and is never aware that a failure occurred To provide system redundancy this system uses dual hardware technology That means that all major components are mirrored within a single hardware chassis There are two CPU modules and each CPU module is operating in lockstep performing the same instructions at the same time with the other as a single system Thus if a failure occurs in one CPU module the other CPU module will continue to operate with no interruption no loss of data and system performance is not affected Note that the PCT module PCI adapters and power supplies are also paired for system redundancy 1 4 System Overview System Chassis The system chassis is a fabricated metal structure The following subsections describe the
20. 3vsAl m Amber Blink CPU module 2 3 3 V power voltage alarm 00 lower limit CPU2 43 3vsAl m Amber Lit CPU module 2 Fatal 3 3 V power voltage 02 alarm lower limit CPU2 43 3vsAl m Amber Blink CPU module 2 3 3 V power voltage alarm 07 upper limit CPU2 43 3vsAl m Amber Lit CPU module 2 Fatal3 3 V power voltage 09 alarm upper limit CPU2 45 0vAl Amber Blink CPU module 42 5 V power voltage alarm 00 lower limit CPU2 45 0vAl m Amber Lit CPU module 2 Fatal 5 V power voltage alarm 02 lower limit CPU2 45 0vAl Amber Blink CPU module 2 5 V power voltage alarm 07 upper limit CPU2 5 0vAlm Amber Lit CPU module 2 Fatal 5 V power voltage alarm 09 upper limit CP U2 Amber Blink CPU module 2 5 V power voltage alarm 5 0vs AI m00 lower limit CPU2 Amber Lit CPU module 2 Fatal 5 V power voltage alarm 5 OvsAl m02 lower limit CPU2 Amber Blink CPU module 2 5 V power voltage alarm 5 0vsAl m07 upper limit CPU2 Amber Lit module 2 Fatal 5 V power voltage alarm 5 OvsAl m09 upper limit CPU2 broken Green Blink module 2 CPU module breakdown CPU2 FAN Alm Amber Blink CPU module 2 Cooling fan 1 alarm Check to see if dust is 01 accumulated on the CPU2 FAN Alm Amber Blink CPU module 2 Cooling fan 2 alarm internal fans Check also 03 if the fan cables are n U2 FAN Alm Amber Blink CPU module 2 Cooling fan alarm connected securely If
21. 400 Master 8259 ELCR programming 4D1 Slave 8259 ELCR programming 4D6 DMA2 expansion write mode register 580 58F SMBus control C00 PCI IRQ mapping index register C01 PCI IRQ mapping data register C14 PCI error status register C49 Address amp status control C4A Rise time counter control C52 General register GPMs C6C ISA wait register C6F Other control registers CA2 CA3 IPMI IMPI KCS interface CA4 CA65 IPMI SMI interface CA6 CA 7 IPMI SCI SW1 interface CD6 Power management index register CD7 Power management data register CF8 CFC PCI configuration space CF9 Reset control F50 F58h General chipset BAR4 00 0F EDMA2 PCI base address register 4 Expressed in hexadecimal digits port addresses of PCI devices are specified based on the type and number of PCI devices B 2 I O Port Addresses Glossary A AC Alternating Current The type of current available in wall outlets All computers must convert alternating current to direct current to operate See also DC address A label name or number that identifies a location in computer memory ASCII American Standard Code for Information Interchange A standard number assigned to each of the alphanumeric characters and keyboard control code keys to enable the transfer of information between different types of computers and peripherals B backplane slot A connector on the backplane board in desktop compu
22. 6 CIN DIMM sockets Slots 1 to 46 from top to bottom Add memory modules in pairs 1 and This section only describes connectors that are used for replacing parts or upgrading Other connectors have been setup before shipment Figure 1 7 CPU Module Board 1 12 System Overview PCI Module Figure 1 8 shows the internal components of the PCI module Both PCI modules in the server are identical 1 Cooling fans Power unit AC inlet in the rear Backboard connector in the rear PCI module board Video board PCI riser card oN Oo A WO PD PCI board retention bracket Figure 1 8 PCI Module System Overview 1 13 PCI Module Board Figure 1 9 shows the major components of the PCI module board d N a SCSI connector external Configuration jumper pin Battery lithium battery Cooling fan 1 connector Power connector IDE connector Power switch connector LED connector N O oO A WO PD SCSI connector internal Figure 1 9 PCI Module Board m SPO MOO 1 14 System Overview Chassis Board Layout Rack mount Model Figure 1 10 shows the location of the clock board I O interface board and the back panel in the rack mo
23. Corporation Xeonisa trademark of Intel Corporation other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners PN 456 01675 000 February 2003 Copyright 2003 NEC Solutions America Inc 10850 Gold Center Drive Suite 200 Rancho Cordova CA 95670 Rights Reserved Contents Proprietary Notice Using This Guide Text ConyVentions erret ee eet ette EU EE Le ee og eb UR LEER rea ege bono n viii Related Documents eim erret t el eei tete ix Safety a aol eel ETE A EATE yeu eu geo ede LE E x Safety Notices for Users Outside of the U S A and xi Care and Handling eet de e eerte xii 1 System Overview OVE W TE 1 2 Fault Tolerant Hardware 2 teet cette taste ete aed 1 4 System Chassis gt 13 rdiet HG Re e Hed pe dete etie tee Ute Uitte 1 5 Front View Bezel Installed 2 ect rece there rene he cud oce 1 5 Front View Bezel removed rn eri e teet shines tr rette ipie cel ob eut Eo eee dades 1 7 R t V1e Wes eee reete re te Saab eae Cait N 1 9 CPU Module teet eese chen ee aee edis Poir Re PEE CHE eb pes 1 11 CPU Module Boatd xe DR eque 1 12 PCIEUModule eee entere ene bea eyed dt e hers 1 13
24. Event Logging area Report any error code to your service representative Problem Solving 5 7 POST Keys and Errors Action Message Description If POST Beeps Before Initialization failed before video initialized Most beep code Video Appears errors are fatal initialization cannot continue Refer to the section Error Messages in this chapter If Monitor Displays Error Note error press F1 to continue boot or F2 to enter Setup Refer to the section Error Messages in this chapter To Enter Setup Setup changes specific options then writes to CMOS NVRAM Press F2 during initialization to run Setup If you do not press F2 the boot process continues Enter BOOT Diskette If prompted insert the boot diskette Verifying Proper Operation of Key System Indicators As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity indicator should turn on briefly Check for the following Does the diskette drive activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter m If there is a hard disk drive or SCSI devices installed in the system does the hard disk drive activity indicator turn on briefly If not refer to Hard Disk Drive Activity Indicator Does Not Light in this chapter Confirming Loading of the Operating System Once the system boots u
25. If disabled system always attempts to boot Processor Information Submenu Choices or Feature Display Only Description Your Setting Processor 1 Type Display Only Shows the type of processor installed on Processor 1 Processor 2 Type none Display Only Shows the type of processor installed on Processor 2 Configuring Your System 3 7 Memory Information Submenu Choices or Feature Display Only Description Your Setting DIMM 1 6 Size DIMM 1 6 Speed Peripheral Configuration Submenu Display Only Shows the memory size of DIMM installed Display Only Shows the clock speed of DIMM installed Choices or Feature Display Only Description Your Setting Serial Port A Disabled Disables serial port 1 or 3F8 IRQ3 selects the base address and COM 1 3F8 IRQ4 interrupt IRQ for serial port 1 2F8 IRQ3 2F8 IRQ4 3E8 IRQ3 3E8 IRQ4 2E8 IRQ3 2E8 IRQ4 Auto Serial Port B Disabled Disables serial port 2 or 3F8 IRQ3 selects the base address and COM 2 3F8 IRQ4 interrupt IRQ for serial port 2 2F8 IRQ3 If Console Redirection is 2F8 IRQ4 enabled this port configuration 3E8 IRQ3 must match the settings for the 3E8 IRQ4 console port 2E8 IRQ3 2E8 IRQ4 Auto 3 8 Configuring Your System Monitoring Configuration Submenu Choices or Feature Display Only Description Your Setting Option ROM Scan Disabled Disables and enables
26. Monitoring Configuration Submenu sese 3 9 Option ROM Subrmienu 1 Leg eet e tree telae tree tt 3 9 Keyboard Features 3 10 security EP 3 11 System Hardware Menu cete tree an ieee 3 12 Thermal Sensor Submenu eite certet rode eoe oed ette beca ebook Eee 3 13 Wake On Events Submenu eren enne nennen nnne 3 13 Console Redirection Submenu 3 13 Boot Menu eee pen ein en cae es 3 14 E 3 14 Fast Util Utility t ott eher tei ete 3 15 Running the Fast Util ret be eee tete rn 3 15 iv Contents Configuration Settings Menu sss 3 16 Host Adapter Settings Submenu eese nennen 3 16 SCSI Device Settings Submenu eese nennen nennen 3 17 SCSI Bus Settings Submenu 3 18 Autoconfigure SCSI Device Submenu eee 3 18 Selectable Boot Settings Submenu senten 3 19 Restore Default Settings Submenu eese 3 19 Raw Data Submenu esesesseeeeeeeeeeneene ener nennen nenne 3 19 Scan SCST BUS ete ttr ide te Ri Ee us 3 19 SCSL Disk Utility ie e fce oet ete teet epe t pete eee stage 3 20 select Host Adapter s inn ct tt DRE b
27. The front door extrudes about 50 mm from the right side of the server when fully opened UPS to prevent momentary voltage drop due to power failure or lightning Optional UPS is recommended for best use of features of ft server Use the server in a room where temperature can be kept between 15 and 25 C Do not install the server in the locations listed below Otherwise the server may malfunction A location where temperatures change widely near a heater air conditioner or refrigerator m A location that is subject to intense vibration 2 4 Setting Up the System W A location where corrosive gas sodium chloride sulfur dioxide hydrogen sulfide nitrogen dioxide or ozone is generated or a location that is close to chemicals or exposed to chemicals m A location whose floor is covered with non antistatic carpet m A location that may be subject to falling objects Alocation where you may step or trip on the power cords or interface cables A location that is close to equipment that generates intense magnetic field e g TV set radio broadcasting communications antenna power transmission wire and electromagnetic crane If unavoidable contact your sales agent to request proper shield construction A location where the power cord of the server must be connected to an AC outlet that shares the outlet of another device using large power consumption A location that is
28. Turn off the system and all external peripheral devices Disconnect all devices from the system except the keyboard and video monitor 2 Make sure the system power cords are plugged into a properly grounded AC outlet Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges refer to the documentation supplied with your video display monitor If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A Otherwise place a diskette containing the operating system files in drive A Turn on the system If the power indicator LED does not light refer to Power Light Does Not Light found later in this chapter 5 6 Problem Solving Monitoring POST Each time you turn on the system the Power On Self Test POST runs automatically and checks the CPU modules PCI modules keyboard mouse and most installed peripheral devices During the memory test POST displays the amount of memory that it is able to access and test Depending on the amount of memory it may take several minutes to complete the memory test When the memory test completes the following is displayed Press F2 to enter SETUP Press F2 to enter BIOS SETUP When the utility appears follow the instructions on your monitor to configure BIOS See Chapter 3 Configuring Your
29. Utility When Scan SCSI Bus is selected in the Fast Util Options Menu the utility menu appears that is used to format or verify the connected SCSI devices N CAUTION Devices can be processed in SCSI buses and SCSI IDs Be careful not to forget the selected bus and ID The selection of Continue With Format in Low Level Format causes all data in disks to be lost Low Level Format Physically formats the device selected in Continue With Format If you select Do Not Format Disk the prior menu displayed reappears m Verify Disk Media Verifies the device selected in Continue With Verify If you select Do Not Verify Media the prior menu displayed reappears W Select Different Disk Selects another SCSI device on the same SCSI bus Select Host Adapter When Select Host Adapter is selected from the Fast Util Options menu the list of the host adapters installed in the main system is displayed Select the adapter for which the settings are modified amp Note Do Not select Adapter QLA1280 Single Ended LVD 5800 it is used for built in hard disk The utility menu appears which is used to format or verify the connected SCSI devices Exit After modifying the settings press ENTER several times to display the Fast Util Options menu If you select Exit Fast UTIL from the menu the screen for terminating Fast UTIL appears However if the settings are different from those before the start t
30. allow the heat sink to rock back and forth while securing the heat sink clips If the CPU becomes dislodged from the socket catastrophic failure may occur Place the heat sink clip on the center tab of the retention module and rotate the clip towards the heat sink to engage the center tab 1 Repeat this step with the second clip 2 See Figure 4 15 CRU Replacement and Server Upgrades 4 15 While ensuring the heat sink is level and secure with one hand snap one end of the clip down over the corresponding tab on the retention module 3 Then snap the opposite corner clip 4 Snap the remaining end of the clips down over the corresponding tabs 5 6 Be sure the clip is adequately engaged with the tab Ensure the heat sink is absolutely level Figure 4 15 Securing the Processor Heatsink 12 Attach the CPU air duct removed in Step 5 13 Install the CPU module top cover removed in Step 2 securing it with three screws 14 Install the CPU module into the system cabinet following procedures previously detailed in this chapter 15 Power on the CPU module and reboot the system to ensure POST does not display any error messages If error messages are displayed see the POST error messages listed in Chapter 5 16 To operate a multi processor system do the following If in Computer of Device Manager Driver is set to ACPI single processor PC change it to ACPI multi processor PC and res
31. close to equipment that causes power noises e g sparks caused by power on off using a relay If you must install the server close to such equipment request your sales agent for separate power cabling or noise filter installation A WARNING It takes at least four people to safely carry the server hold it firmly by its bottom and place it slowly at the selected site After positioning the server lock its two front casters and screw the attached four stabilizers onto the cabinet adjusting their height as required Stabilizer Lock Lever Figure 2 1 Tower Model Lock and Stabilizer Locations Setting Up the System 2 5 After installing the server open its front door and install the CPU and PCI modules For details see the following section Installation of Rack mount Model Procedures are basically the same for the tower model except that its modules are mounted vertically instead of horizontally IMPORTANT Follow the procedures below to install the CPU and PCI modules Note the following before installing these module Confirm the server is immobilized Place removed modules to the side of the server Do not place modules on top of the server It takes at least two people to install the modules install them slowly and carefully If the modules do not install smoothly remove them and try again Install the CPU modules in the right two slots the PCI modules in the left two slots CPU and PCI modul
32. disk drive uj P backup device Toa1000Mbps 2 network as To a 100Mbps network Display Reserved for o i 2 ieIel maintenance e ob Reserved for f 2 Thoe maintenance IMPORTANT Connection of optional devices m Inthe standard configuration complete setup of the operating system before installing optional PCI cards or hard disks 2 10 Setting Up the System After connecting cables to PCI modules secure them with the cable ties When completing connections to peripheral equipment secure the cables with the cable tie provided on the server Connecting the Power Cord s Plug the female end of each AC power cord into the input receptacle s on the rear of the server unit chassis Plug the male end of the power cord into NEMA 5 15R outlet for 100 120 VAC or optional UPS AC outlets Most optional Uninterruptible Power Source UPS units have a 30 amp plug that requires a special L5 30R connector that is plugged into a 100 120 VAC outlet If the power cord s supplied with the server are not compatible with the AC wall outlet in your region obtain a suitable power cord that meets the following criteria m The power cord must be rated for the available AC voltage and have a current rating that is at least 125 of the current rating of the server m The power cord connector that plugs into the wall outlet must be terminated in a grounding type male plug designed for us
33. eet tee eee eu ette RA eee e et B 2 Glossary Equipment Log INDEX vi Contents Using This Guide This User s Guide provides a quick reference to information about your fault tolerant server system Its goal is to familiarize you with your system and the tasks necessary for system configuring and upgrading This guide contains the following information Chapter 1 System Overview provides an overview of your system and describes your system s major system components See this chapter to familiarize yourself with your system Chapter 2 Setting Up Your System tells you how to select a site unpack the system assemble the rack mount system make cable connections and how to use your system Chapter 3 Configuring Your System tells you how to configure the system and provides instructions for running the BIOS Setup Utility and the Fast Util Configuration Utility which is used to configure SCSI devices in your system This chapter also provides information on system board jumper settings Chapter 4 CRU Replacement and Server Upgrades provides you with instructions on how you can access remove and install Customer Replaceable Units CRUs and directions for upgrading your server system with additional processors optional memory and options cards Chapter 5 Problem Solving contains helpful information for solving problems that might occur with your system Appendix A Specifications provid
34. ege ett ioi 3 20 Dm 3 20 Configuring System JUMPEeLS 3 22 Before You Re 3 22 Moving System Jumpers medir oett Pea ce HIP ede aie on 3 24 Clearing CMOS and PassWord ooe eetehi ener E 3 25 4 CRU Replacement and Upgrades General nformati n intcr e eg UR RE ERE RE des 4 2 Hm 4 3 Preparing Your System for Upgrade sees 4 5 Opening and Closing the Front Bezel esee eren nennen 4 6 Tower Model eck dite ete ete Gather iet e RT Lene cene 4 6 Rack mount Model 2 2 2 XT RI UE eet teen 4 7 Det clis en enti et 4 7 Attacli iate Rep et URL hs eee ees 4 7 Replacing CPU Modules ties east eee eerie tere 4 8 Removing a CPU Module en oc rette p rede Cree Dee E c cest 4 8 Installing CPU Module tree tee eee e etch ces 4 9 Replacing or Adding Processors eese eere eene rennen nennen nenne 4 11 Installing Processor n ee aD Up Re e I 4 11 Removing 8 Processors Lione ertt eft ER E Dee E Hee E E 4 16 Replacing 4 rennen nennen nennen nenne 4 19 Installing DIMMS erede dentes rrt ee edet rete idt ee ded 4 20 Removing DIMMS ee RR edere E ege Eee eee 4 21
35. exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt Using This Guide xv System Overview a Overview Fault Tolerant Hardware System Chassis a PCI Module LEDs CPU Module LEDs a PCI Board Slot Status LEDs Hard Disk LED LAN Connector LEDs System Components and Module Set a Optional Components System Features Overview This server is well suited for Symmetric Multiprocessing SMP and Enterprise class network server environments and is a highly reliable high powered fault tolerant high capacity multiprocessing system based on the Intel Xeon processor family It is a fully redundant system with on line serviceability and hot plug replacement of all major subsystems and a solid performer offering the latest technology The server is conveniently housed and available as a tower based system see Figure 1 1 or as a rack mount system see Figure 1 2 in a relatively small form factor fits into a standard EIA 19 inch rack assembly The combination of mirrored computing performance memory capacity and integrated I O provides a high performance environment for many applications including network servers The server is designed for use in applications where fault tolerant advanced technology high performance and high levels of reliability and compatibility are expected Figure 1 2 Rack Mount System 1 2 System Overview This
36. in the error messages are actions for you to remove and replace certain Customer Replaceable Units CRUs These actions are numbered to indicate the order in which to perform them 5 14 Problem Solving STATUS LED D ipti Procedure Error Message Color State Suspected module escription z Ambi ent TempAl m00 Amber Blink CPU module Temperature alarm lower limit Contact your sales agent AmbientTempAl m02 Amber Lit module Fatal temperature alarm lower limit Ambi ent TempAl m07 Amber Blink CPU module Temperature alarm upper limit AmbientTempAl m09 Amber Lit module Fatal temperature alarm upper limit BMC Unsync PCI module 1 The BMC cannot be synchronized Contact your sales agent BMCO Not Ready Green Blink PCI module 1 PCI module s BMC is disconnected If disconnection continues for BMC1 Not Ready Green Blink PCI module 2 while contact your sales agent 12vAlm 00 Amber Blink PCI module 1 12 V power voltage alarm lower Contact your sales agent limit Cor0 12vAlm 02 Lit PCI module 1 Fatal 12 V power voltage alarm lower limit Cor 12vAlm 07 Amber Blink PCI module 1 12 V power voltage alarm upper limit Cord 12vAlm 09 Amber Lit PCI module 1 Fatal 12 V power voltage alarm upper limit Cor0 42 5vAl m 00 Amber
37. next amp Note In order to see the diagnostic messages the ESC key must be pressed To identify your system s current BMC revision level see the example below Example BMC Messages Base Board Management Controller Copyright c 1999 NEC Corporation all rights reserved Device ID 01 Device Revision 00 IPMI Version 11 0 Firmware Revision 00 60 Self Test Result In the example above Firmware Revision 00 60 is the current BMC revision level loaded on your system 7 Note The Firmware Revision Level stated in the example may not reflect the actual BMC revision level setting in your system 5 34 Problem Solving Specifications Server Unit This appendix provides the technical specifications for your server unit Server Unit Table A 1 lists the server unit technical specifications Table A 1 Server Unit Technical Specifications Item Specification Chassis Dimensions Tower Based System Width 8 7 inches 222 mm 14 6 inches 370 mm inc stabilizers Height 22 0 inches 560 mm Depth 31 2 inches 795 mm Rack Mount System Width 18 9 inches 480 mm Height 7 0 inches 177 mm Depth 31 1 inches 790 mm Weight Maximum 150 lbs 68 kg 160 9 Ibs 73kg Enclosure Tower or 19 inch rack mountable Environment Peripheral Interface rear access Option PCI Slots per PCI Module Storage Device Capacity CPU Module Processor up to two per module
38. of onboard synchronous DRAM SDRAM embedded memory m Superb 2D video performance m Analog VGA monitors single and multiple frequency interlaced and noninterlaced with a maximum vertical retrace noninterlaced frequency of 100 Hz Peripheral Controller The Super I O integrated peripheral controller supports two enhanced serial ports UARTS and an integrated Real Time Clock RTC module The I O panel board provides the connector interface for each serial port Serial Ports The serial ports UARTI and UART 2 provide data rates up to 1 5 Mbaud and 13 IRQ channel options When disabled serial port interrupts are available to add in boards Real Time Clock The real time clock RTC which is located in the PCI module on the PCI board provides system clock calendar information stored in a non volatile memory The real time clock battery provides power backup for the real time clock See Figure 1 10 The RTC battery may need to be replaced because of its battery life span The battery powers the clock in the absence of power When the battery starts to weaken it loses voltage and the system settings stored in CMOS RAM for example the date and time may be wrong The RTC battery Vendor Part No CR2032 is available through many vendors Contact your sales representative or dealer for a list of approved devices 1 28 System Overview Baseboard Management Controllers BMC Server management is concentrated
39. on an antistatic surface CRU Replacement and Server Upgrades 4 29 T Secure the drive in the drive carrier with the four screws supplied with the disk drive See Figure 4 33 EF Figure 4 33 Mounting the Hard Drive into the Drive Carrier 8 Firmly hold the hard disk drive with the tray provided and handle and insert it into the slot IMPORTANT W Carefully hold the hard disk drive with both hands Push the hard disk drive until the handle engages with the frame Figure 4 34 Installing the hard Drive 9 Slowly close the handle See Figure 4 34 The handle is locked when a click is heard 10 Install the front bezel 4 30 CRU Replacement and Server Upgrades Removing a Hard Disk Drive 1 Observe the safety and ESD precautions listed at the beginning of this chapter Unlock and open the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter Determine which hard disk drive bay slot contains the hard drive you want to remove Grasp the handle of the hard disk s carrier and unlock the lever located at the bottom of the carrier handle see Figure 4 35 The hard disk carrier will come out approximately 1 2 inch so that its handle is fully accessible in order to pull the
40. password jumper on system board refer to System Board Jumpers in this chapter With a user password accessible SETUP menus are restricted This feature is available only if the Supervisor Password is specified Password on Boot Disabled Disables or enables password Enabled entry on boot Configuring Your System 3 11 Feature Choices or Display Only Description Your Setting Power Switch Mask Masked Unmasked Unmasked Masked Option ROM Menu Mask Determines whether power switch is masked or unmasked Selecting Masked disables power off with the power switch after the operating system is started including shutdown by pressing the Power switch for at least 4 seconds Determines whether Option ROM Menu Mask is masked or unmasked System Hardware Menu Choices or Feature Display Only Description Your Setting Thermal Sensor Wake On Events AC Link Power On Last State Stay Off Error Log Press Enter Initialization Console Redirection Ft Memory Press Enter Refer to Thermal Sensor Submenu Refer to Wake On Events Submenu Determines the mode of AC Link This determines the state of the server when AC power is reapplied see Table below Note When Wake On LAN is enabled Stay Off is the only choice for selection Request to initialize the System Error Log now If Clear OK then display System Event Log Cleared If Clear NG then displ
41. pencil utility knife ESD workstation or antistatic wrist strap recommended CRU Replacement and Server Upgrades 4 5 Opening and Closing the Front Bezel The front bezel covers built in components of the server such as the POWER switch CD ROM drive and hard disks The tower model server has a door type bezel it can also be detached The rack mount model server has a cover like detachable bezel You need to open the front bezel to access the POWER switch CD ROM drive or hard disk IMPORTANT W Without using the security key you cannot open or detach the front bezel W It is not recommended to use the server with its bezel detached Tower Model Insert the security key into the slot and turn it to release the lock Hold the handle on the left side of the bezel and pull it After closing the front bezel lock it with the key for security See Figure 4 1 SON c3 NN Af A Release Figure 4 1 Unlocking the Front Bezel Tower Model 4 6 CRU Replacement and Server Upgrades Rack mount Model The rack mount model server is equipped with a detachable front bezel See Figure 4 2 Detach Follow the steps below to detach the front bezel 1 Insert the security key into the slot and turn it with a little pressure to release the lock n n Lc
42. server is designed for full redundancy and hot plug replacement of all major subsystems The system modules that can be replaced are identified as Customer Replaceable Units CRUS of which most are redundant and hot pluggable To this end the server includes or has the option to include the following SCSI hard disk drive bays accessible from the front of the chassis Hot swap SCSI disk drive backplane a failed drive can be removed and replaced with a new drive without system power being turned off High degree of SCSI disk fault tolerance and advanced disk array management features Video Graphics Array VGA controller with 2 MB of video memory occupies one PCI slot per PCI module SCSI disk adapter providing Ultra 160 SCSI interface for the hot swap hard disk drives Embedded single channel enhanced IDE adapter providing interface for a peripheral device CD ROM drive Integrated Network Interface Controller NIC supporting 10Base T 100Base TX 1000Base T network systems Storage module that holds up to six hot swap SCSI hard disk drives three logical disks SCSI backpanel is Ultra2 capable Integrated dual Universal Serial Bus USB ports that include support for the keyboard mouse and a USB floppy diskette drive Hardware monitors temperature fans and voltage and software monitors to indicate failures Easy access to all parts for service System Overview 1 3 As application requirements increase
43. sese 5 8 Specific Problems and Corrective Actions sese nennen 5 9 Power LED Does Not Light e et erp e eerte ore eer e Pc 5 9 Incorrect or No Beep Code apo ett n ol ey Aastha clin 5 9 No Characters Appear on Screen 0 0 ceeeescesecesecsseceseesseeesneesseesaeecsaecsaecaaecsaaeenaecnaees 5 10 Characters are Distorted or Incorrect eseessesseeeeseeeeeeeeeeen eene nenne 5 10 Diskette Drive Activity LED Does Not Light eee 5 11 CD ROM Drive Activity Light Does Not 5 12 Problems with Application Software eese 5 12 Bootable CD ROM Is Not Detected sess 5 12 Problems with the Network essent nennen nenne 5 13 PCT Installation Dips rr ER ett ire grid ede aD EE p tese 5 13 Error Messages and Beep Codes eai enrenren eren 5 14 MWA ESMPRO Error nennen 5 14 POST Error Codes and Messages esee 5 26 How to Identify BIOS and BMC Revision Levels 0 eee eseeeseecsseceeceseceseceseeeseeesneeees 5 34 BIOS Revision Level Identification cesses enne enne 5 34 BMC Revision Level Identification eese ener enne 5 34 A Technical Specifications Servet Uni ene bet esto A 2 B I O Port Addresses I OPort Address s ue RA te cett pre etre
44. several easy to follow steps to become familiar with your server documentation and to complete your installation successfully EXPRESSBUILDER User s Guide The EXPRESSBUILDER User s Guide contains the instructions needed for reloading the operating system OS and installing ESMPRO and MWA support programs ServerCare Guide The ServerCare Guide contains information about NEC s warranty and server registration Using This Guide Safety Notices General Notices A WARNING Lithium batteries can be dangerous Improper handling of lithium batteries may result in an explosion Dispose of lithium batteries as required by local ordinance Replace only with the same or equivalent type battery The CD ROM drive uses a laser beam Do not look or insert a mirror inside while the system is on A laser beam is invisible if your eyes get exposed to it there is a risk of losing your eyesight This equipment uses 3 wire grounded power cords To prevent electrical hazards do not remove or defeat the ground prong on the power cords Replace a power cord if it gets damaged The detachable power supply cords are intended to serve as the disconnect devices Contact your dealer for an exact replacement The DC push button on off switch does not turn off the system AC power Also 5vdc is present within the system whenever the AC power cords are connected between the system and an AC outlet Before doing the procedures in this manual m
45. subsections Monitor Keyboard and Mouse The system does not require a monitor keyboard or mouse for most server management functions other than the initial boot system upgrading or system troubleshooting USB compatible keyboard and mouse connectors are available on the rear of the system Support for a colored VGA monitor is also available by using the VGA monitor connector available on the rear of the system System Features The following subsections provide a description of the system features Xeon Processor Depending on system configuration each CPU CRU can include up to two Xeon 2 4GHz processors see Figure 1 7 Each processor is mounted on the CPU board located in the CPU module Each processor plugs into a Zero Insertion Force ZIF socket on the board The processor features a 512 KB cache An optional second Xeon processor enhances performance and allows Symmetric Multiprocessing SMP System Memory Up to 3 GB of Synchronous Dynamic Random Access Memory SDRAM can be configured on the CPU board located in the CPU module The CPU board contains six 168 pin DIMM sockets allowing for system memory expansion within a CPU module See Figure 1 7 27 Note Only use DIMMs approved for use in this server Call your customer service representative for information SAF TE Controller The SCSI backplane has a SAF TE SCSI Accessed Fault Tolerant Enclosure controller that provides an interface to a disk subsystem t
46. system chassis external view internal view and the system board set Front View Bezel Installed Figure 1 3 shows the front chassis features and controls visible with the front bezel installed Tower Model 7 LI JUUB Rack mount Model ONDON e System Overview 1 5 1 Front bezel A door that covers internal components You can lock it with the included security key 2 Key slot Insert the security key in this slot to unlock the front bezel 3 Stabilizers Parts for stabilizing a tower model unit 4 Casters Wheels for moving a tower model unit 5 BMC status LED See LEDs in this chapter for details 6 PCI module status LED 1 See LEDs in this chapter for details 7 PCI module status LED 2 See LEDs in this chapter for details 8 DISK ACCESS LED See LEDs in this chapter for details 9 CPU module status LED 1 See LEDs in this chapter for details 10 CPU module status LED 2 See LEDs in this chapter for details Figure 1 3 Front Chassis Features and Controls Bezels installed 1 6 System Overview Front View Bezel removed Figure 1 4 shows the front chassis features and controls visible with the front bezel removed
47. the Main Menu lists the following selections Menu Use Main Use this menu for basic system configuration Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders System Hardware Use this menu for configuring unique Server features Boot Use this menu to configure Boot Device priority Exit Exits the current menu Use the arrow keys to select a menu or an item on a displayed menu Press the value keys see Table 3 1 to cycle through the allowable values for the selected field Use the Exit menu s Save Values selection to save the current values on all the menus To display a submenu position the cursor on a selection that has a submenu and press ENTER An arrow precedes selections with submenus Refer to Table 3 1 for information on the value keys that you use with BIOS Setup These keys are also listed at the bottom of the Setup menu Configuring Your System 3 3 Table 3 1 Setup Menu Value Keys Key Function in Setup Menu F1 or Alt H Get Help about an item ESC Exit the current menu and return to the previous menu Left or right arrow keys Up or down arrow keys HOME or END PAGE UP or PAGE DOWN F5or F6 or or SPACE F9 F10 ENTER Move between menus Move cursor up and down The cursor moves only to the settings that you can change Move cursor to top
48. the Option Monitoring Enabled ROM Scan Monitoring Feature Option ROM 5 1 to 20 Monitoring Time out Boot Monitoring Disabled Disable or enable the boot Enabled monitoring feature Set to disabled when installing OS Once OS is installed re enable Boot Monitoring 5 1 to 20 Time out Period POST PAUSE Disabled Disables and enables the POST Monitoring Enabled Pause Monitoring Feature POST Pause 3 1 to 20 Selects the time out value of the Monitoring POST Pause Monitoring Feature Time Out This feature is displayed only when POST Pause Monitoring is Enabled Option ROM Submenu Choices or Feature Display Only Description Your Seiting Onboard SCSI Enabled Disables Enables the mapping of the onboard Disabled SCSI BIOS Onboard LAN Enabled LAN1 Disables Enables 10 100BASE 1 2 Disabled onboard LAN controller LAN2 Disables Enables 1000BASE onboard LAN controller PCI Slot 1 Enabled Initializes device expansion ROM Disabled PCI Slot 2 Enabled Initializes device expansion ROM Disabled PCI Slot 3 Enabled Initializes device expansion ROM Disabled Configuring Your System 3 9 Keyboard Features Submenu Choices or Feature Display Only Description Your Setting Numlock Auto Selects the power on state for On Numlock OFF Key Click Disabled Disables or enables keyclick Enabled Keyboard Auto 10 sec Selects key repeat rate repeat Rate 6 sec 2 sec Keyboard Auto 0 25 sec Selects delay before key rep
49. upper limit not solved by the above CPU00 Temp Alm Amber Lit module 1 CPU 1 fatal temperature Contact your Sales 09 alarm upper limit agent CPU01 Temp Al m Amber Blink CPU module 1 CPU 2 temperature alarm 00 lower limit CPUO1 Temp Al m Amber Lit module 1 CPU 2 fatal temperature 02 alarm lower limit CPU01 Temp m Amber Blink CPU module 1 CPUZ2 temperature alarm 07 upper limit CPU01 Temp Al m Amber Lit module 1 CPUZ2 fatal temperature 09 alarm upper limit CPU2 1255 Alm Amber Lit CPU module 2 Fatal 12 V power voltage Contact your sales 02 alarm lower limit agent CPU2 1255 Alm Amber Blink CPU module 2 12 V power voltage alarm 07 upper limit CPU2 1255 Alm Amber Lit CPU module 2 Fatal 12 V power voltage 09 alarm upper limit CPU2 412v Al m Amber Blink CPU module 2 12 V power voltage alarm 00 lower limit CPU2 412v Alm Amber Lit module 2 Fatal 12 V power voltage 02 alarm lower limit CPU2 412v Alm Amber Blink CPU module 2 12 V power voltage alarm 07 upper limit CPU2 412v Alm Amber Lit CPU module 2 Fatal 12 V power voltage 09 alarm upper limit CPU2 1 5vAlm Amber Blink CPU module 2 1 5 V power voltage alarm 00 lower limit CPU2 1 5vAlm Amber Lit CPU module 2 Fatal 1 5 V power voltage 02 alarm lower limit CPU2 1 5vAlm Amber Blink CPU module 2 1 5 V power voltage alarm 07 upper limit C
50. video display system that provides high resolution text and graphics on analog color monitors W WOL Wake On LAN A feature that provides the ability to remotely wake a sleeping powered off system through a network connection Glossary 9 Equipment Log Use this equipment log form to record pertinent information about your system You will need some of this information to run the System Setup Utility Be sure to update the equipment log when you add options Record the model and serial numbers of the system components dates of component removal or replacement and the name of the vendor from whom the component was purchased Be sure to record the same information for any components added to the system such as hard disk drives add in boards or devices Record the model and serial numbers of the system unit The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The location of serial numbers on add in boards hard disk drives and external equipment such as video displays or printers varies from one manufacturer to another Literature accompanying these products should illustrate or describe the location of model and serial numbers Equipment Log 1 Component Manufacturer Name amp Model Serial Number if available Date Installed Server CPU Module 1 Module Board 1 Processor 1 Processor 2 DIMM Slot 1A DIMM Slot 1B DIMM Slot 2A DIMM Slot 2
51. 02 Amber Lit PCI module 2 Fatal temperature alarm lower accumulated on the internal limit fans Check also if the fan Corl Temp Alm 07 Amber Blink PCI module 2 Temperature alarm upper limit Cables are connected securely Corl Temp Alm 09 Amber Lit PCI module 2 Fatal temperature alarm upper If not solved by the above limit contact your sales agent CPU I ERR 00 Green Blink CPU module 1 CPU 1 internal error Contact your sales agent CPU ERR 01 Green Blink CPU module 1 CPU 2 internal error CPU ERR 20 Green Blink CPU module 2 CPU 1 internal error CPU ERR 21 Green Blink CPU module 2 CPU 2 internal error CPU T Trip 00 Green Blink CPU module 1 CPU 1 thermal change error upper limit CPU T Tri p 01 Green Blink CPU module 1 CPU 2 thermal change error upper limit CPU T Trip 20 Green Blink CPU module 2 CPU 1 thermal change error upper limit CPU T Tri p 21 Green Blink CPU module 2 CPU 2 thermal change error upper limit U0 1255 Alm Amber Blink CPU module 1 12 V power voltage alarm lower limit CPUO 1255 Alm Amber Lit CPU module 1 Fatal 12 power voltage alarm 02 lower limit UO 1255 Alm Amber Blink CPU module 1 12 V power voltage alarm upper limit CPUO 1255 Alm Amber Lit CPU module 1 Fatal 12 V power voltage alarm 09 upper limit CPUO 12v Alm 00 Amber Blink CPU module 1 12 V power voltage alarm lower limit CPUO 412v Alm 02 Amber Lit
52. 1 2 12 Tower Model rr etre eer p OE e Dr rere E EE 2 12 Rack mount Model 5 5 ponere EXER AERE E E EMEN YER SES ENE EAE ARR cove 2 13 Detach tom ete tbi 2 13 UIDI QU IU PLE ETE 2 13 POWGEON S pv Eb teet dece ON ce T 2 14 iuo od Gil METER 2 15 POST Check tt cep GERE CUR UE C 2 15 Elow ob POST ian pA menie eagles 2 16 Behavior at Occurrence of Error ssssssssesssseseeeeeeeeee eene ersten nennen 2 17 POST Error Messages ette rte RECS E Pet Pe LR YER UG RINT RTEE 2 17 Forced Shutdown and Clear sseeeseeseeeee eee eene nnne ener nsns 2 18 Forced Sh idOWn 4 1 pie eie iis 2 18 3 Configuring Your System Configuring Your System ices erede dere tee Eee e Cope ee pee oe 3 2 BIOS Setup Utility i ge e e a endi 3 3 Using the BIOS Setup Utility eese eren nennen nennen 3 3 BIOS Setup Configuration Settings eese nennen 3 4 Menu io obe eee e e e ES fies eed 3 5 Advanced Mende n Hee oett Hen eee ie e et i a ee eet detener logos 3 6 Advanced Submenu nare GAN AMER eese tt a 3 7 Processor Information Submenu esee eren nere 3 7 Memory Information Submenu esee rennen en rennen nenne 3 8 Peripheral Configuration Submenu eere rennen 3 8
53. B DIMM Slot 3A DIMM Slot 3B CPU Module 2 Module Board 2 Processor 1 Processor 2 DIMM Slot 1A DIMM Slot 1B DIMM Slot 2A DIMM Slot 2B DIMM Slot 3A DIMM Slot 3B PCI Module 1 Module Board 1 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 CD ROM Drive PCI Module 2 Module Board 2 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 CD ROM Drive 2 Equipment Log Component Manufacturer Name amp Model Serial Number if available Date Installed Modem Diskette Drive Network Controller 1 Network Controller 2 RAID Controller SCSI Controller Monitor Keyboard Mouse Equipment Log 3 Index A Advance menu configuring in setup 3 6 B Baseboard management BMC 1 29 Beep codes 5 14 5 33 BIOS 1 27 3 3 BIOS and BMC revision levels how to identify 5 34 Boot menu configuring in setup 3 14 C Controller baseboard management BMC 1 29 network 1 27 peripheral 1 28 SAF TE 1 26 SCSI 1 28 USB IDE 1 27 video 1 28 CPU module 1 22 installing 4 9 4 24 removing 4 8 4 22 replacing or adding DIMMs 4 19 replacing or adding processors and VRMs 4 11 Customer replaceable units CRUs removing and installing 4 2 D Diagnostic procedures 5 6 E Error codes See POST Error messages 5 14 LCD error messages 5 14 POST error codes and messages 5 26 Exit menu configuring in setup 3 14 External device connectors 1 29 F Fast Util utility 3 15 Fault Tole
54. Blink PCI module 1 2 5 V power voltage alarm lower limit Cor0 42 5vAl m 02 Amber Lit PCI module 1 Fatal 2 5 V power voltage alarm lower limit 0 42 5vAl m 07 Amber Blink PCI module 1 2 5 V power voltage alarm upper limit Cor 2 5vAlm 09 Amber Lit PCI module 1 Fatal 2 5 V power voltage alarm upper limit Cord 43 3vAl m 00 Amber Blink PCI module 1 3 3 V power voltage alarm lower limit 0 3 3vAlm 02 Amber Lit PCI module 1 Fatal 3 3 V power voltage alarm lower limit Cor0 3 3vAlm 07 Amber Blink PCI module 1 3 3 V power voltage alarm upper limit 0 43 3vAl m 09 Amber Lit PCI module 1 Fatal 3 3 V power voltage alarm upper limit 0 43 3vsAl m Amber Blink PCI module 1 3 3 V power voltage alarm lower 00 limit 0 43 3vsAl m Amber Lit PCI module 1 Fatal 3 3 V power voltage alarm 02 lower limit 0 3 3vsAlm Amber Blink PCI module 1 3 3 V power voltage alarm upper 07 limit Cord 3 3vsAlm Amber Lit PCI module 1 Fatal 3 3 V power voltage alarm 09 upper limit Cor 45 0vAl m 00 Amber Blink PCI module 1 5 V power voltage alarm lower Contact your sales agent limit 5 0vAlm 02 Amber Lit PCI module 1 Fatal 5 V power voltage alarm lower limit 0 45 0vAl m 07 Amber Blink PCI module 1 5 V power voltage alarm upper limit Problem Solving 5 15 Error Message STAT
55. C memory modules CPU modules PCI modules keyboard mouse etc POST displays startup messages for various BIOS setup utilities According to the factory default settings the logo appears on the display while POST is being performed To view POST s details press Esc You don t always need to check POST details You will need to check messages when W You install a new server W A failure is suspected W You hear several beeps between the time of the power on and OS start up The display unit shows an error message For details see Error Messages in Chapter 5 Setting Up the System 2 15 Flow of POST This section walks you through how POST is performed 1 When you power on the server one selected CPU PCI module will start up POST will be performed on this selected CPU PCI module 2 Memory check starts A message appears at the upper left of the screen to show that the basic and expanded memories are being counted The memory check may take a few minutes to complete depending on the server s memory size Likewise it may take about one minute for the screen to appear when the server is rebooted Note that if you have replaced the PCI module the server will perform a reset of the MAC address then reboot itself before the memory check 3 The server starts processor check IO check and initialization Several messages appear they show the ID of the selected CPU PCI modules information on the pro
56. I board slots each PCI module has three status LEDs The PCI Board Slot status LEDs are described in the following table Table 1 4 PCI Board Slot Status LEDs vor PEN Description Action Off PCI board is mounted The system operates normally correctly and operates in duplex mode The PCI board is not If the PCI board is not mounted or is mounted mounted is mounted incorrectly just mount it correctly there is no problem incorrectly or power Check the condition of power unit is not supplied If the problem persists contact your sales agent Amber Performing POST or Simplex mode is not a problem the PCI board is To use ft series features attach a PCI board to a slot mounted correctly and of the same on the other PCI module operates in simplex mode Red Although the PCI Remount the PCI board correctly board is mounted it Remount the PCI module correctly may be offline or not If the problem persists contact your sales agent be working Hard Disk LED A hard disk LED shows the status of hard disks that are mounted in the 3 5 inch device bay Combined the two hard disk LEDs on PCI modules 1 and 2 show the status of the hard disks Refer to Figure 1 4 for the location of the hard disk LEDs Table 1 5 Hard Disk Status LEDs Pu 1 iR 2 Description Action Green Green Hard disks are mirrored and operate normally Green Amber Some trouble occurred on the har
57. I module has three LEDs that combined indicate the status of the PCI modules and hard disks These LEDs are located on the front of each PCI module in the server and are described in Table 1 2 Refer to Figure 1 3 for the location of these three LEDs on the front of the PCI Module The two PCI Module status LEDs are also visible from the rear of the server Refer to Figure 1 5 for the location for these LEDs on the rear of the server Table 1 2 PCI Module Status and Disk Access LEDs LED indications Disk Description Action 1 2 Access Off Green Green Status LEDs and Disk Access LED stay green on both PCI modules they operate normally in duplex mode Status LEDs and Disk Access LED stay Check the condition of hard disk green only on one module there is some mirrors kind if trouble with the hard disk If the problem persists contact your In this case Status LED 2 and Disk sales agent access LED on the other PCI module stay in amber Off Disk Access LED is off only on one PCI Check the condition of hard disk module power is not supplied to the hard mirrors disk Remount the hard disks In this case Status LED 2 and Disk If the problem persists contact your access LED on the other PCI module sales agent stay in amber Off Off AC power is not supplied to the PCI Remount the PCI module modules Check the condition of power unit Check if the power cord is connected cor
58. O Temp Alm 09 Amber Lit CPU module 1 fe temperature alarm upper solved by the above contact your sales agent CPUO VecpAl m Amber Blink CPU module 1 CPU operating voltage alarm Contact your sales agent lower limit VCCP CPUO VccpA 2 Amber Lit CPU module 1 Fatal CPU operating voltage alarm lower limit VCCP CPUO VccpA Amber Blink CPU module 1 CPU operating voltage alarm upper limit VCCP CPUO VccpAl m 09 Amber Lit CPU module 1 Fatal CPU operating voltage alarm upper limit VCCP CPUO Vtt Alm 00 Amber Blink CPU module 41 1 25 V power voltage alarm lower limit CPUO Vtt A 2 Amber Lit CPU module 1 Fatal 1 25 V power voltage alarm lower limit CPUO Vtt A 1 Amber Blink CPU module 1 1 25 V power voltage alarm upper limit Vtt A 9 Amber Lit CPU module 1 Fatal 1 25 V power voltage alarm upper limit Problem Solving 5 21 Error Message CEU d Description Procedure CPU00 Temp Al Amber Blink CPU module 1 CPU 1 temperature alarm Check to see if dust is 00 lower limit accumulated on the CPU00 Temp Al m Amber Lit CPU module 1 CPU 1fatal temperature alarm internal fans Check also 02 lower limit if the fan cables are CPUOO Temp Al Blink module 1 CPU 1temperature alarm connected securely If 07
59. Optional Processor Support Temperature 50 to 95 F 10 to 35 Internal rack ambient temperature should not exceed 25 Relative humidity 20 to 80 no condensation Two USB 4 pin port connectors for keyboard mouse and floppy diskette drive Two serial 9 pin port connectors SVGA 15 pin port connector RJ 45 T 10Base T 100Base T 1000Base Ethernet port connectors Two 64 bit 33MHz PCI bus slots One 32 bit 33MHz PCI bus slot reserved for a graphics card Two IDE 24X CD ROM drive One 3 1 2 inch IDE high capacity 120 MB super floppy disk drive Six hot pluggable 3 1 2 inch SCSI hard disk drives two logical groups of three disks Intel Xeon Processor Clock rate 2 4GHz Cache 512 KB Each CPU Module is upgradeable from one to two processors A 2 Technical Specifications Table A 1 Server Unit Technical Specifications Continued Item Specification Chipset Graphics VRAM Fast Ethernet PCI Bus Controller per I O Module SCSI Controller Real Time Clock Battery Peripheral Controller Baseboard Management Controller BMC Memory Keyboard Mouse Power Supply System Power Server Works Server Set III GC LE Inte CT69000 2 MB VRAM 10BASE T 100BASE TX T1000BASE TX network controller Embedded Adaptec dual function controller Lithium battery vendor part no CR2032 Integrated peripheral controller QLogic Zircon BMC Up to 3 GB of ECC SDRAM DIMM memory
60. PCI Module Board s s dee te eee pi eR Eee eee 1 14 Chassis Board Layout Rack mount Model esee 1 15 PCI Module LEDS i Lent eh been ee Eee oce ee ELA Re 1 16 POWER EBD netter triente tee cete evene eo egeo s ete eese Fette ee e ee Re Eo deo 1 16 BMG Status LED sisi unie oua ren etie e eee ate dec iet ce ie recede 1 16 PCI Module Status LEDs 1 and 2 and Disk Access LED 1 18 CPU Module LB S 5 2 tee aede vt ehe e ao enean deiode se tel sche ws eu re eaa den 1 19 CPU Module Status LEDs 1 and 2 esses nennen nnne nnns 1 19 PCI Board Slot Status LEDS oerein AEE ARA enne enne 1 20 Hard iet tie bee e Ernte et Lo eh eene e cen ic cea Lo sg Rae bd cete setae 1 20 EAN Connector LEDS beds tup Bes atero rediere leg 1 21 System Components and Module Set eese 1 22 CBPUMedules ue incited dG Eb vete I eds waa el obe Ra EORR aa 1 22 PCLEmodules 4 tee hee e e dc he ci tee its 1 22 Niro cipem 1 23 PCI Adapter Cards o ge T Ue ede t e eee 1 24 Floppy Disk Dtive erepti Dep petere ea 1 25 Optional Components de e ER lei E eO Rr RE Cer 1 26 Monitor Keyboard and Mouse sess enne 1 26 System Features iae cti e e e eom tete iiiter etii eso te DI ERU 1 26 eer deae tee ce ab eR abe eaae C
61. PCI module 2 Fatal PCI bus error Corl CLK Alm 00 Amber Blink CLOCK board Cl ock alarm lower limit Corl CLK Alm 02 Amber Lit CLOCK board Fatal Clock alarm lower limit Corl CLK Alm 07 Amber Blink CLOCK board Cl ock alarm upper limit Corl CLK Alm 09 Amber Lit CLOCK board Fatal Clock alarm upper limit Corl FAN Al m 01 Amber Blink PCI module 2 Cooling fan1 alarm Check to see if dust is Corl FAN Al m 02 Amber Blink PCI module 2 Cooling fan2 alarm accumulated on the internal Corl FAN Alm 03 Amber Blink PCI module 2 Cooling fan3 alarm px ee NE Cor FAN Al m 04 Amber Blink PCI module 2 Cooling fan4 alarm If not solved by the above Corl FAN Alm 05 Amber Blink PCI module 2 Cooling fan5 alarm contact your sales agent 5 18 Problem Solving STATUS LED Error Message Suspected module Description Procedure Color State Corl offline Green Blink PCI module 2 PCI module logically isolated Start the PCI module by ft sever utility or dismount and remount that module If not solved by the above contact your sales agent Corl removed Green Blink PCI module 2 PCI module detached Dismount and remount the PCI module If not solved by the above contact your sales agent Corl Temp Al m 00 Amber Blink PCI module 2 Temperature alarm lower limit Check to see if dust is Corl Temp Alm
62. PU2 1 5vAlm Amber Lit module 2 Fatal 1 5 V power voltage 09 alarm upper limit CPU2 42 5vAl m Amber Blink CPU module 2 2 5 V power voltage alarm Contact your sales 00 lower limit agent CPU2 2 5vAlm Amber Lit module 2 Fatal 2 5 V power voltage 02 alarm lower limit CPU2 2 5vAlm Amber Blink CPU module 2 2 5 V power voltage alarm 07 upper limit U2 12 5vAl m Amber Lit CPU module 2 Fatal 2 5 V power voltage alarm upper limit 5 22 Problem Solving STATUS LED Suspected ini Error Message Color State module Description Procedure CPU2 42 5VCAl m Amber Blink CPU module 2 2 5 V power voltage alarm Contact your sales 00 lower limit agent CPU2 42 5VcAl m Amber Lit module 2 Fatal 2 5 V power voltage 02 alarm lower limit CPU2 42 5VcAl m Amber Blink CPU module 2 2 5 V power voltage alarm 07 upper limit CPU2 42 5VcAl m Amber Lit module 2 Fatal 2 5 V power voltage 09 alarm upper limit CPU2 43 3vAl m Amber Blink CPU module 2 3 3 V power voltage alarm 00 lower limit CPU2 3 3vAlm Amber Lit CPU module 2 Fatal3 3 V power voltage 02 alarm lower limit CPU2 43 3vAl m Amber Blink CPU module 2 3 3 V power voltage alarm 07 upper limit CPU2 43 3vAl m Amber Lit CPU module 2 Fatal 3 3 V power voltage 09 alarm upper limit CPU2 43
63. RU of which most are hot pluggable and redundant A WARNING The DC push button on off switch on the front of the PCI module does not turn off the system AC power Also 5vdc is present on some of the system boards whenever the AC power cord is connected between the system and an AC outlet Before doing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components Electronic devices can be easily damaged by static electricity To prevent damage keep them in their protective packaging when they are not installed in your system 5 2 Problem Solving Troubleshooting Checklists The following subsections provide troubleshooting checklists for problems that occur at initial system startup when you run new application software and after the system hardware and software have been running correctly Initial System Startup Incorrect installation or configuration usually causes problems that occur at initial system startup Hardware failure is a less frequent cause If you have problems during initial system start
64. Replacing a PCI Module tete ede reete Le re He Depende 4 22 Removing nien 4 22 Installinga PCI Module 5 tret ettet 4 24 Installing PCI Adapter Boards ettet te eee eode 4 25 Installing Hard Disk Drive ene Het te tbt oe te eis E let o iin 4 29 Removing a Hard Disk Drive ener eene nen 4 31 Hot Swapping Hard Drive sessi ene een rennen 4 32 5 Problem Solving Problem Solyiig ine e rendere tee cette le levet ie eee dee 5 2 Static Precautions e ie E eere e alate pene 5 2 Troubleshooting Checklists ioter e Rent Een eet rir eee eset e reta 5 3 Initial System Startup eroe 5 3 Checklist rn C aen e s 5 3 Running New Application Software essere ener nennen 5 4 Checklist nestepintaan eet etd ete 5 4 After System Has Been Running nene 5 5 Contents v Checklist ree etie e ot t ae ee S 5 5 Diasnostic Procedut s eite ile etra tne HUE etm eer oer 5 6 Error Checking 2 eee ERR etae 5 6 Troubleshootins GUlde roe reete tede n tb te ate 5 6 Preparing the System for Diagnosing Problems eee 5 6 Monitoring POST I eeu erint rie eU Ue eee Ran 5 7 Verifying Proper Operation of Key System Indicators ess 5 8 Confirming Loading of the Operating System
65. SCSI hard disk drives Note that in order to achieve LVD performance all devices including cable controller and drive must support LVD Megabyte 1 048 576 bytes See also byte memory The circuitry in your computer that stores data and programs See also EMS extended memory RAM and ROM microprocessor The integrated circuit that processes data and controls the basic functions of the computer modem A device used to exchange information with other computers over telephone or data lines module A circuit board that plugs into a dedicated connector on the system board in your computer mouse A small input device that you guide on a flat surface to control the cursor movement and operation of the computer when using certain software programs N NVRAM Nonvolatile RAM A type of RAM that retains its contents even after the computer is powered off This memory stores EISA configuration information See also RAM and SRAM O operating system A set of programs that provides the interface between other software programs and the computer 6 Glossary P parallel port The connector on the back of your computer that allows the transfer of data between the computer and a parallel device such as a parallel printer partition The process of dividing the storage space on a hard disk into separate areas so that the operating system treats them as separate disk drives password A security feature that prevents a
66. System If you do not press F2 the above message remains for a few seconds the boot process continues and the system beeps once Then this message appears Operating System not found If you do not press F2 the boot process continues and this message appears Press Alt Q gt to enter Fast Util Utility Press Alt Q if you want to configure SCSI devices in your system When the utility appears follow the instructions on your monitor to configure the SCSI host adapter settings and run the SCSI disk utilities See Chapter3 Configuring Your System If you choose not to run Fast Util Utility the boot process continues After POST completes the system beeps once If POST finds an error it displays an error message and in case there is a problem with the display it emits a series of long and short beeps Write down any beep code emitted This information is useful to your service representative Refer to the Error Messages section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes The POST Tests table at the end of this chapter lists keys active during POST and provides a description of errors that may occur The BIOS indicates errors by writing an error code to the standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the
67. US LED Suspected module Description Procedure 0 45 0vAl m 09 Amber Lit PCI module 1 Fatal 5 V power voltage alarm upper limit m rO 5 0vsAlm Amber Blink PCI module 1 5 V power voltage alarm lower limit 0 5 0vsAlm Amber Lit PCI module 1 Fatal 5 V power voltage alarm 02 lower limit ds 0 5 0vsAI m Amber Blink PCI module 1 5 V power voltage alarm upper 7 limit Cor 45 0vsAl m Amber Lit PCI module 1 Fatal 5 V power voltage alarm 09 upper limit Cor0 12vAlm 00 Amber Blink PCI module 1 12 V power voltage alarm lower limit 12vAlm 02 Amber Lit PCI module 1 Fatal 12 V power voltage alarm lower limit 0 12vAlm 07 Amber Blink PCI module 1 12 V power voltage alarm upper limit Contact your sales agent 5 16 Problem Solving Error Message STATUS LED Suspected module Description Procedure Color State Cor0 12vAlm 09 Amber Lit PCI module 1 Fatal 12 V power voltage alarm Contact your sales agent upper limit Cor Bus PERR 01 Green Blink PCI module 1 PCI bus parity error Cor Bus SERR 01 Green Blink PCI module 1 Fatal PCI bus error Cor0 CLK Alm 00 Amber Blink CLOCK board Cl ock alarm lower limit Cor0 CLK Alm 02 Amber Lit CLOCK board Fatal Clock alar
68. ace the CPU module Replace and Run SETUP the system board 0251 System CMOS Checksum NvRAM is faulty Re configure using the Bad Default Configuration Setup menu Used Replace the PCI module board 0252 Password checksum bad NvRAM is faulty Re set the password in the Password cleared Setup menu Replace the PCI module board 0260 System Timer Error CPU module board is faulty Replace the CPU module board 0270 Real Time Clock Error Real time clock error Replace the CPU module board 0271 Check date and time setting Real time clock is set Set the correct date and incorrectly time in Setup menu Replace the PCI module board 0280 Previous boot incomplete Configuration error in Setup Check configuration in Default configuration used menu Setup menu 02B0 Diskette drive A error Floppy drive A is faulty Replace the floppy disk drive A 02B2 Incorrect Drive A type run Configuration error in Setup Specify the correct drive type SETUP menu in Setup menu 02D0 System cache error Cache CPU is faulty Replace the CPU disabled CPU module board is Replace the CPU module faulty board 0B1B PCI System Error on PCI device is faulty Replace the PCI device Bus Device Function board 0B1C PCI Parity Error on PCI device is faulty Re install the PCI device Bus Device Function board Re configure the PCI board Problem Solving 5 27 Table 5 3 POST Error Codes and Mess
69. ached The controller stopped working when an add in adapter was installed m Make sure the cable is connected to the port from the onboard network controller m Make sure the other adapter supports shared interrupts Also make sure your operating system supports shared interrupts W Try reseating the add in adapter The add in adapter stopped working without apparent cause W Try reseating the adapter first then try a different slot if necessary m The network driver files may be corrupt or deleted Delete and then reinstall the drivers m Run the diagnostics PCI Installation Tips Certain drivers may require interrupts that are not shared with other PCI drivers The BIOS Setup Utility can be used to adjust the interrupt numbers for PCI devices For certain drivers it may be necessary to alter settings so that interrupts are not shared Problem Solving 5 13 Error Messages and Beep Codes This section describes the MW A ESMPRO error messages POST error codes and messages and the POST error beep codes MWA ESMPRO Error Messages If the server system detects an error while operating power on or while the power is off these error messages may be viewed using ESMPRO or MWA Managers Refer to ESMPRO and MWA documentation included on the EXPRESSBUILDER CD for more information on viewing error messages using these applications Table 5 1 below lists the error messages viewed with ESMPRO Manager or MWA Manager Included
70. age capacity Disk drive carrier Storage bays Description Hot pluggable and redundant Disk drive spindle speeds of 10 000 RPM for 36Gb and 73GB storage capacity disk drives 15 000 RPM for 18GB storage capacity disk drives Each disk drive is mounted in a disk drive carrier containing a handle latching mechanism and two status indicators The status indicators are listed along with a description of each in Table 1 5 The storage bays can contain any combination of disk drive carriers and dummy disk drive carriers as long as equivalent drives are mirrored DO NOT remove dummy disk drive carriers from unused slots They are present to direct airflow around the devices PCI Adapter Cards For fault tolerant systems the 32 64 bit PCI adapter cards must be installed in the PCI modules as redundant pairs This is so that if a PCI card fails in one PCI module its equivalent PCI card in the other PCI module takes over the I O operation without the processing being interrupted or having any loss of data or performance Located on the rear of each PCI module are PCI adapter slot status LEDs that monitor the status of each PCI card See Table 1 4 for a list and description of these PCI adapter slot status LEDs 1 24 System Overview Floppy Disk Drive A USB floppy disk drive is attached to the server It allows you to read and write save data using floppy disks See Figure 1 11 The USB floppy disk drive accepts the followi
71. ages continued Error Code and Message Description Action 0B22 CPUS are installed out of order CPU is faulty Replace the CPU 0B28 Unsupported Processor The processor CPU not e Install the CPU appropriate to detected on Processor 1 supported by this server is the server installed in Processor 1 0B29 Unsupported Processor The processor CPU not e Install the CPU appropriate to detected on Processor 2 supported by this server is the server installed in Processor 2 0B30 CPU FAN 1 Alarm occurred Dust obstructing the fan Replace the fan e Fan is faulty e Replace the CPU module 0831 CPU FAN 2 Alarm occurred CPU module board is board faulty e Connect fan cable properly 0B32 CPU FAN 3 Alarm occurred Dust obstructing the fan e Replace the fan e Fan is faulty e Replace the PCI module PCI module board is faulty board Connect fan cable properly 0B40 Invalid System Configuration Configuration error in e Reset the setting by selecting Data SETUP Yes at Reset Configuration e CPU PCI module board is Data faulty Replace the CPU PCI module board OB41 System Configuration Data e Configuration error in e Reset the setting by selecting Read error SETUP Yes at Reset Configuration e CPU PCI module board is Data faulty Replace the CPU PCI module board 0B42 Resource Conflict Configuration error in Correct device configuration in SETUP SETUP 0B43 Warning IRQ not configured Con
72. ake sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and or equipment damage Under no circumstances should you attempt to disassemble a power supply The power supply has no user replaceable parts Inside the power supply are hazardous voltages that can cause serious personal injury A defective power supply must be returned to your dealer Never connect the ground wire to a gas pipe There is a risk of a gas explosion The equipment weighs around 60 to 70 kg depending on its hardware configuration If you carry it alone injuries may result It takes at least four people to carry it hold the equipment firmly by its bottom Do not hold the front bezel or it may become detached causing an injury Immediately after powering off the system components such as CPU processor heat sinks and hard disk drives may be very hot Wait for the server to cool down completely before adding removing components Do not attempt to remove a device while it is in operation Device malfunction or personal injury may result Be careful not to get your fingers or hair caught in cooling fans located in the back of a running server m Be sure to power off the equipment and unplug its power cords from the wall outlet before installation relocation All voltage is removed only when the power cords are unplugged m Turn off yo
73. alarm lower 00 limit Corl 3 3vsAlm Amber Lit PCI module 2 Fatal 3 3 V power voltage alarm 02 lower limit Cor 1 3 3vsAlm Amber Blink PCI module 2 3 3 V power voltage alarm upper 7 limit Corl 3 3vsAlm Amber Lit PCI module 2 Fatal 3 3 V power voltage alarm 09 upper limit Corl 45 0vAl m 00 Amber Blink PCI module 2 5 V power voltage alarm lower limit Corl 5 0vAl m 02 Amber Lit PCI module 2 Fatal 5 V power voltage alarm lower limit Corl 45 0vAl m 07 Amber Blink PCI module 2 5 V power voltage alarm upper limit Corl 45 0vAl m 09 Amber Lit PCI module 2 Fatal 5 V power voltage alarm upper limit T 1 5 0vsAlm Amber Blink PCI module 2 5 V power voltage alarm lower limit Corl 45 0vsAlm Amber Lit PCI module 2 Fatal 5 V power voltage alarm 02 lower limit Corl 45 0vsAI m Amber Blink PCI module 2 5 V power voltage alarm upper 07 limit Corl 45 0vsAl m Amber Lit PCI module 2 Fatal 5 V power voltage alarm 09 upper limit Corl 12vAl m 00 Amber Blink PCI module 2 12 V power voltage alarm lower limit Corl 12vAlm 02 Amber Lit PCI module 2 Fatal 12 V power voltage alarm lower limit Corl 12vAl m 07 Amber Blink PCI module 2 12 V power voltage alarm upper limit Corl 12vAlm 09 Lit PCI module 2 Fatal 12 V power voltage alarm upper limit Corl Bus PERR 01 Green Blink PCI module 2 PCI bus parity error Corl Bus SERR 01 Green Blink
74. and option board cables 14 Power on the PCI module and reboot the system to ensure POST does not display any error messages If error messages are displayed see the POST error messages listed in Chapter 5 15 Boot the PCI module using the NEC ESMPRO Manager or the ft series utility to establish a dual configuration 4 28 CRU Replacement and Server Upgrades Installing Hard Disk Drive 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Unlock and open the front bezel on the tower cabinet or front bezel on the rack mount system See Opening and Closing the Front Bezel found earlier in this chapter 3 Determine which hard disk drive bay slot will house the new hard drive 4 Remove the drive carrier from the system See Figure 4 32 amp Note The dummy carriers are provided to maintain proper cooling Leave the dummy carriers in unused slots and keep all removed dummy drive carriers for future use Z CAUTION Do not insert your hand or any tool into the slot with the disk tray or dummy drive carrier removed Failure to follow this caution may cause an electric shock or fire Figure 4 32 Unlocking and Removing a Drive Carrier amp Note Observe static precautions Use an antistatic wrist strap 5 Remove four screws securing the empty tray within the drive carrier removed in Step 4 6 Remove the new disk drive from its protective wrapper and place it
75. arm 07 upper limit VCCP CPU2 VccpAI m Amber LLit CPU module 2 Fatal CPU operating voltage 09 alarm upper limit VCCP CPU2 Vtt ATm 00 Amber Blink CPU module 2 1 25 V power voltage alarm lower limit CPU2 VttAl m 02 Amber lLit CPU module 2 Fatal 1 25 V power voltage alarm lower limit CPU2 VttAl m 07 Amber Blink CPU module 2 1 25 V power voltage alarm upper limit CPU2 VttAl m 09 Amber Lit CPU module 42 Fatal 1 25 V power voltage alarm upper limit CPU20 TempAlm Amber Blink module 2 CPU 1 temperature alarm Check to see if dust is 00 lower limit accumulated on the CPU20 m Amber Lit CPU module 2 Fatal CPU 1 temperature internal fans Check also 02 alarm lower limit if the fan cables are CPU20 m Amber Blink CPU module 2 CPU 1 temperature alarm connected securely If 07 upper limit not solved by the above CPU20 TempAI m Amber Lit CPU module 2 Fatal CPU 1 temperature contact your sales 09 alarm upper limit agent CPU21 TempAlm Amber Blink module 2 CPU 2 temperature alarm 00 lower limit CPU21 TempATm Amber Lit CPU module 2 Fatal CPU 2 temperature 02 alarm lower limit CPU21 m Amber Blink module 2 CPU 2 temperature alarm 07 upper limit ui U21 TempAl Amber Lit CPU module 2 Fatal CPU 2 temperature 5 24 Problem Solving
76. ast Util 4 Highlight Select Host Adapter using the cursor keys and press ENTER 5 The Select Host Adapter screen is displayed Select the proper adapter Note Do Not select Adapter QLA12160 Ultra3 5800 it is the on board SCSI host adapter Highlight one of the displayed Adapter Types with the cursor keys and press ENTER The display returns to the Fast Util Options menu where you can continue to change the system SCSI configuration parameters The name of the selected host adapter is displayed in the upper left hand corner of the screen Configuring Your System 3 15 Configuration Settings Menu The Configuration Settings Menu lists the following selections Configuration Settings Menu Host Adapter Settings SCSI Device Settings SCSI Bus Settings Autoconfigure SCSI Devices Selectable Boot Settings Restore Default Adapter Settings Raw Nvram Data Host Adapter Settings Submenu Choices or Feature Display Only Description Your Setting BIOS Address Display Only BIOS Revision Display Only Interrupt Level Display Only Host Adapter BIOS Enabled Specify whether the BIOS Disabled extension of the host adapter is enabled or disabled PCI Bus DMA Burst Enabled Specify whether the DMA burst Disabled transfer on the PCI bus is enabled or disabled CDROM Boot Enabled Specify whether the start from Disabled CD ROM is enabled or disabled Adapter Auto Specify whether the a
77. ause injuries or damage to physical assets A tall rack such as 44U rack is quite unstable especially when not fixed by stabilizers For stability and to distribute the weight attach stabilizers or install two or more racks together Otherwise the rack may topple over and cause injuries It takes at least two people to mount doors and trays to a rack Otherwise parts may be dropped causing breakage or injuries If you extend two or more devices from the rack at the same time the rack may topple over on you Extend only one device from the rack at a time Install the equipment into a 19 inch rack conforming to EIA standards Do not use the equipment without a rack or install it on a nonconforming rack Otherwise the equipment may not function properly and there is a risk of equipment damage or personal injury For suitable racks contact your sales agent Exercise great care not to hurt your fingers on the rail when you mount dismount the equipment into from the rack m Elevated Operating Ambient Temperature If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than the room ambient environment Therefore consideration should be given to installing the equipment in an environment compatible with the a maximum rated ambient temperature of 35 Refer to Chapter 2 on this manual for more details on room ambient temperature m Reduced air Flow Installat
78. ay System Event Log Not Cleared Additional setup menus to configure console The Boot time diagnostic screen is enabled if redirection is enabled Server Power State Versus AC Link Settings State Before Power Off In Service Out of Service DC Power Off Forced Shutdown Setting Stay Off Last State Power On Off On On Off Off On Off Off On 3 12 Configuring Your System Pressing the Power switch for at least 4 seconds shuts down power to the server Thermal Sensor Submenu Choices or Feature Display Only Description Your Setting Thermal Sensor Disabled When enabled determines if Enabled the BIOS will disable boot if temperature is not within safe range Upper Limit 7 48 80 Specifies the upper temperature limit for bootup restriction in Celsius Specify a value greater then the Lower Limit by at least 8 using the and keys Lower Limit 0 5 73 Specifies the lower limit temperature for boot up restriction in Celsius Do not specify 4 degrees or lower Specify a value smaller than the Upper Limit value by at least 8 using and keys Wake On Events Submenu Choices or Feature Display Only Description Your Setting Enable or disable the remote Wake On LAN Disabled power on feature via the Enabled network When Enable is selected change the AC LINK setting in the System Hardware to Stay Off Console Redirection Submenu Choices or Featur
79. ay Only Shows the type of CD ROM connected to IDE Primary master Configuring Your System 3 5 Feature Description Your Setting Advanced Processor Information Memory Information Peripheral Configuration Monitoring Configuration Option ROM Keyboard Features Refer to Advanced Submenu Refer to Processor Information Submenu Refer to Memory Information Submenu Refer to Peripheral Configuration Submenu Refer to Monitoring Configuration Submenu It sets POST Monitoring and Boot Monitoring Refer to Option ROM Submenu It Disables Enables the mapping of Option ROM BIOS from the PCI Bus Refer to Keyboard Features Submenu It selects Keyboard Options 3 6 Configuring Your System Advanced Submenu Choices or Feature Display Only Description Your Setting Disabled Enabled Boot time Diagnostic Screen Disabled Enabled RomPilot Support POST Error Pause Disabled Enabled Displays the diagnostic screen during POST instead of the Logo The Boot Time diagnostic screen is automatically enabled if redirection or ROMpilot is enabled Disables or enables RomPilot support including the remote console and remote drive functions during activation of OS The Boot time diagnostic screen is enabled if RomPilot is enabled See Appendix B for more details Pauses and displays SETUP entry or resume boot prompt if error occurs on boot
80. cable Contact your service representative for assistance Problem Solving 5 11 CD ROM Drive Activity Light Does Not Light Check the following m Isthe power and signal cable to the CD ROM drive properly installed W Are all relevant switches and jumpers on the drive set correctly m Is the drive properly configured W Is the onboard IDE controller enabled Problems with Application Software If you have problems with application software perform the following m Verify that the software is properly configured for the system Refer to the software installation and operation documentation for instructions on setting up and using the software m Verify a different copy of the software to see if the problem is with the copy that you are using m Make sure all cables are installed correctly m Verify that the PCI board jumpers are set correctly Refer to the Configuring Your System Chapter 3 for jumper settings If other software runs correctly on the system contact your vendor about the failing software If the problem persists contact the software vendor s customer service representative for assistance Bootable CD ROM Is Not Detected Check the following m Isthe BIOS set to allow the CD ROM to be the first bootable device Check your BIOS Setup F2 configuration 5 12 Problem Solving Problems with the Network Diagnostics pass but the connection fails m Make sure the network cable is securely att
81. carrier the rest of the way out of the bay amp Note After the drive is disconnected from its backplane wait approximately 10 seconds for the drive to spin down before removing it from the storage bay Figure 4 35 Removing a Hard Disk Drive 5 Remove the hard disk drive and place it in an antistatic wrapper 6 If another hard disk drive is not going to be installed into the vacant slot then a dummy drive carrier must be This will ensure proper system cooling Close and lock the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter CRU Replacement and Server Upgrades 4 31 Hot Swapping a Hard Drive If you are swapping out a faulty hard drive you can determine which drive to remove by checking its Disk Drive Status LEDs See Status LED Indicator Descriptions in Chapter 1 Note When the Disk Error LED indicates a drive fault steady amber light you can remove the drive and swap in a replacement at any time without needing to power down the system Drive manufacturer s caution against moving a drive that is still spinning because of possible damage to the drive Also when the Disk Error LED indicates that the hard disk drive is being rebuilt flashing amber light do not remove the drive 1 Observe th
82. cessor detection of the keyboard and mouse etc 4 A message appears at the lower left of the screen prompting for startup of the BIOS setup utility SETUP Press lt F2 gt to enter SETUP You will need to start it when you want modify the configuration for using the server Unless this message appears together with an error message you don t need to start the utility to modify the configuration If you wait for a few seconds POST will go on automatically To start the SETUP utility press F2 while the above message is displayed For setting and parameter functions see the section of BIOS setup When SETUP is completed the server will reboot itself automatically and perform POST 5 A message appears prompting for startup of SCSI BIOS setup utility When a built in SCSI controller is detected a message will appear prompting for startup of SCSI BIOS setup utility If you wait for a few seconds POST will go on automatically If you press Ctrl Q the SCSI BIOS setup utility will start For setting and parameter functions see the section on SCSI setup You will need to use this utility for example when you have changed the server s internal SCSI device connections However you usually don t need to use it When SETUP is complete the server will reboot automatically and perform POST again 2 16 Setting Up the System If multiple SCSI controller boards are mounted on the PCI bus the SCSI BIOS start
83. ctions may cause a burn personal injury or damage to physical assets Do not carry or install the equipment alone Do not install the equipment in such a manner that its weight is imposed on a single place Do not assemble or disassemble parts alone Do not pull a device out of the rack if it is unstable Do not leave two or more devices pulled out from the rack Do not install excessive wiring Do not install the server in the locations as listed below Otherwise the server may malfunction A location where temperatures change widely near a heater air conditioner or refrigerator A location that is subject to intense vibration A location where corrosive gas sodium chloride sulfur dioxide hydrogen sulfide nitrogen dioxide or ozone is generated or a location that is close to chemicals or exposed to chemicals A location whose floor is covered with non antistatic carpet A location that may be subject to falling objects A location where you may step or trip on the power cords or interface cables A location that is close to equipment that generates intense magnetic field e g TV set radio broadcasting communications antenna power transmission wire and electromagnetic crane If unavoidable contact your sales agent to request proper shield construction A location where the power cord of the server must be connected to an AC outlet that shares the outlet of another device using large power consumpti
84. d Check the condition of hard disk disk of the PCI module 1 mirrors The hard disk on the PCI module 2 If the problem persists contact is operating without mirroring your sales agent Amber Amber Hard disk mirroring is being Wait until the mirroring is performed finished Tips m When there are many accesses the access LED will blink frequently Check if the LED blinks in green when the number of accesses decreases or if itis green when there are no accesses anymore m When you power on NEC Express5800 ft series and the access LEDs do not illuminate green remount the hard disks 1 20 System Overview LAN Connector LEDs Two LAN ports connectors located in the rear of the server include two LEDs each 100 10 LED LAN connector 1 and 1000 100 10 LED LAN connector 2 These LEDs show the transfer rate of the network in use Refer to Figure 1 5 for the location of the LAN connector LEDs Table 1 6 LAN Connector LEDs LED indications LAN connector 1 LAN connector 2 100 10 1000 100 10 Amber Operating as 100BASE TX Operating as 1000BASE T Off Operating as 10BASE T Operating as 10BASE T LINK ACT LED The LINK ACT LED shows the status of a standard network port It is green if power is supplied to the main unit and hub and they are connected correctly LINK It blinks green while the network port sends or receives data ACT When the LED does not illuminate during LINK chec
85. d m Do not connect the ground wire to a gas pipe 4a CAUTION Observe the following instructions to use the equipment safely Failure to follow these instructions may cause a burn personal injury or damage to physical assets gt gt Do not plug the power cord in a nonconforming outlet Do not plug too many cords in a single outlet Do not plug the cord insecurely Do not use nonconforming power cords Setting Up the System 2 9 IMPORTANT Power off the server before connecting peripheral devices with the exception of peripherals with USB interface Connecting a powered peripheral device to the powered server will cause malfunctions and failures To connect a third party peripheral device or interface cable to the server check with your sales agent to see if they are compatible with the server Some third party devices may not be used with the server The total cable length of SCSI device connections is up to 6 m including the internal SCSI cables The serial port connectors are reserved for maintenance A tower model is shown in the following illustration However connections are the same for a rack mount model except that its modules are mounted horizontally IMPORTANT Place the USB floppy disk drive on top of the tower cabinet However to place it on a rack mount model put a distance of one unit between the disk drive and the module To a SCSI USB floppy
86. d Server Upgrades Preparing Your System for Upgrade Always observe the following guidelines when replacing or installing devices in your system Your fault tolerant server allows you to remove install and replace devices while the server is in continuous operation However when it is necessary to work on the server with its power off you must use the Windows 2000 shut down procedures power off the server and disconnect all the power cords and interface cables To remove a CPU module or PCI module while the system is in an operational state the module must be disabled placed into off line status by using the server utility of the ESMPRO ServerAgent or the ESMPRO ServerManager from the management PC on the network Then after a new module is installed it must be reenabled by using the server utility of the ESMPRO ServerAgent or the ESMPRO ServerManager amp Note The system default automatically boots a module once installed Do not remove a CRU when its amber status LED indicator is on This indicates that the CRU is operating in simplex mode 1 its duplex partner is not functional and removing it will cause the system to fail Provide the same hardware configuration for both group and group 2 Ensure that the installed devices have the same specifications performance and features Have the following tools available Phillips screwdriver 2 bit flat head screwdriver small needle nose pliers pen or
87. d so they can only be inserted one way Position the DIMM over the socket on the CPU board The notches in the bottom edge of the DIMM mates with the raised bumps in the DIMM socket See Figure 4 20 Press down evenly on the DIMM until it seats correctly The socket levers are not tools to aid in the insertion only to keep the DIMM s in place and to aid in extraction The levers should automatically click in place once the DIMM is fully inserted 4 20 CRU Replacement and Server Upgrades We N Figure 4 20 Installing a DIMM 9 Repeat steps 5 through 8 to install additional DIMMs 10 Install the CPU module top cover removed in Step 2 securing it with three screws 11 Install the CPU module into the system cabinet following procedures previously detailed in this chapter 12 Power on the CPU module and reboot the system to ensure POST does not display any error messages If error messages are displayed see the POST error messages listed in Chapter 5 Removing DIMMs 1 Remove the appropriate CPU module from the server chassis See Removing a CPU Module earlier in this chapter 2 Remove the top cover of the CPU module See nstalling a Processor earlier in this chapter 3 Spread the latch levers located on both ends of the DIMM socket just enough to unlock the DIMM and remove it see Figure 4 21 Store the DIMM in an antistatic package CAUTION Observe static precautions Use an antistatic wrist strap H
88. dapter Configuration Manual configuration is set Safe automatically by BIOS manually or safely Drivers Load RISC Enabled Specify whether the load of Disabled RISC codes is enabled or disabled gt 4Gbyte Enabled Specify whether hard disks of Addressing Disabled 4 GB or larger are used or not used Fast Command Enabled Factory set Do not change Porting Disabled 3 16 Configuring Your System SCSI Device Settings Submenu Feature Choices or Display Only Description Your Setting Disconnects OK Yes Specify whether the No disconnection of SCSI devices from the SCSI bus is enabled or disabled Check Parity Specify whether the parity Yes check is provided or is not No provided Enable LUNs Specify whether more than one Yes LUN number are given to SCSI No ID Enable PPR Factory set Do not change Yes No Enable Device Factory set Do not change Yes No Negotiate Wide Specify whether the wide 32 Yes bits transfer is enabled or No disabled Negotiate Specify whether the Synchronous Yes synchronous transfer is No enabled or disabled Tagged Queuing Factory set Do not change es No Sync Offset 00 02 04 06 08 10 12 14 Select the proper offset value in 16 18 20 22 24 synchronous transfer Sync Period Transfer Rate Select the proper speed in Mbytes sec 9 160 Ultra3 SCSI 10 80 LVD SCSI 12 40 Ultra SCSI 25 20 Fast SCSI 40 12 5 Exec Throttle 1 4 8 16 32 64 128 255 synchronous trans
89. dicate a possible problem with the video display controller If you do not receive a beep code and characters do not appear the video display monitor or video controller may have failed You can verify this by trying the monitor on another system or trying a different monitor on this system Contact your service representative or authorized dealer for assistance Characters are Distorted or Incorrect Check the following Are the brightness and contrast controls properly adjusted on the video display Refer to the documentation supplied with your video display Are the video monitor s signal and power cables properly installed If the problem persists the video monitor may be faulty or it may be the incorrect type Contact your service representative for assistance 5 10 Problem Solving Diskette Drive Activity LED Does Not Light Check the following Are the diskette drive s power and signal cables properly installed W Are all relevant switches and jumpers on the diskette drive set correctly Is the diskette drive properly configured Is the diskette drive activity light always on If so the signal cable may be plugged in incorrectly Use BIOS Setup to make sure that the diskette drive controller is set to Enabled For information about running BIOS Setup refer to Configuring Your System Chapter 3 If the problem persists there may be a problem with the diskette drive device backplane boards or drive signal
90. e Display Only Description Your Setting Serial Port Address Disabled Select a serial port to connect e On board COM B Baud Rate 57 6K 19 2K Flow Control No Flow Control XON OFF Console Direct Connection Via Modem the HW console Selecting On board COM B changes Boot time Diagnostic Screen to Enabled Enables the specified baud rate Enables flow control Indicate whether the console is connected directly to the System or a modem is used to connect Configuring Your System 3 13 Feature Choices or Description Your Setting Display Only Size 0 Size of ft Memory is specified MB Start Address Shows the start address of ft Memory view only Boot Menu Use the up or down arrow keys to select a device then press the lt gt or lt gt keys to move the device higher or lower in the boot priority list Boot Device Priority Menu Boot Priority Device Description Your Seiting 1 ATAPI CD ROM Attempts to boot from an Drive ATAPI CD ROM drive 2 Removable Attempts to boot from a Devices diskette drive 3 Hard Drive Attempts to boot from a hard drive device 4 Intel UNDI PXE Attempts to boot from a PXR 2 0 Build 071 Server Exit Menu You can make the following selections on the Exit Menu Select an option using the up or down arrow keys then press Enter to execute the option Pressing lt Esc gt does not exit this menu You must se
91. e in your region It must have certification marks showing certification by an agency acceptable in your region W The power cord connector that plugs into the server must be an IEC type CEE 22 female connector m The power cord must be less than 1 8 meters 6 0 feet long When connecting the power cord to a power control unit such as an UPS confirm that the power control unit is powered off Connecting the power cord while power is supplied to the power control unit may cause a failure Power cords Figure 2 2 Connecting the Power Cords Setting Up the System 2 11 Basic Operation This section describes basic operation procedures of the server Locking and Unlocking the Front Bezel The front bezel covers built in components of the server such as the POWER switch CD ROM drive and hard disks The tower model server has a door type bezel it can also be detached The rack mount model server has a cover like detachable bezel You need to open the front bezel to access the POWER switch CD ROM drive or hard disk IMPORTANT m Without using the security key you cannot open or detach the front bezel tis not recommended to use the server with its bezel detached Tower Model Insert the security key into the slot and turn it to release the lock Hold the handle on the left side of the bezel and pull it After closing the front bezel lock it with the key for security See Figure 2 3
92. e safety and ESD precautions listed at the beginning of this chapter 2 Unlock and open the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter 3 Check all the hard disk drive status LEDs to confirm which faulty drive to remove Each drive has two status indicators located on its front handle See Table 1 2 Disk Drive Status LED Panel Indicators in Chapter 1 amp Note Depending on the drive fault the drive may be still spinning when you remove it Follow the next step exactly when removing drives 4 Grasp the handle of the hard disk s carrier and unlock the lever located at the bottom of the carrier handle see Figure 4 34 Pull the faulty drive out of the bay far enough to disengage the drive connector from the backplane Wait approximately 10 seconds until the drive spins down then remove the drive from the bay amp Note Observe static precautions Use an antistatic wrist strap 5 Place the removed hard drive on an antistatic surface 6 Remove the replacement drive from its protective wrapper and place it on an antistatic surface If a drive carrier was not shipped with the replacement drive use the carrier from the removed drive 7 Place the removed hard drive in an antistatic wrapper 8 Perform steps 5 thr
93. eat Delay 0 5 sec repeat 0 75 sec 1 sec 3 10 Configuring Your System Security Menu amp Note Enabling the Supervisor Password field requires a password for entering Setup The passwords are not case sensitive Choices or Feature Display Only Description Your Seiting Supervisor Clear Status only user cannot modify Password is Once set this can be disabled by setting it to a null string or by clearing password jumper on system board see System Board Jumpers in this Chapter User Password is Clear Status only user cannot modify Once set this can be disabled by setting it to a null string or by clearing password jumper on system board see System Board Jumpers in this Chapter Set Supervisor Press ENTER Supervisor password up to 7 Password alphanumeric characters controls access to the setup utility When the Enter key is pressed the user is prompted for a password press ESC key to abort Once set this can be disabled by setting it to a null string or by clearing password jumper on system board refer to System Board Jumpers in this chapter This feature is available only when you logged in the SETUP utility with the supervisor password Set User Press ENTER When the Enter key is pressed Password the user is prompted for a password up to 7 alphanumeric characters press ESC key to abort Once set this can be disabled by setting it to a null string or by clearing
94. ent and Server Upgrades Thumbscrews u o c ay Uk IN Figure 4 22 PCI Module Status LED Indicators Disconnect if connected all PCI cables and the network cable from the rear of the PCI module Unscrew the knurled screws securing the locking handle to the PCI module See Figure 4 22 Pull the release levers to their unlocked position This disconnects the PCI module from its backplane Then pull the PCI module out of the chassis until the locking latch engages See Figure 4 23 Figure 4 23 Module Locking Latch Then with the assistance of another person push downwards tower model or to the right rack mount model on the locking latch and carefully remove the module from the server unit and place it on a flat sturdy surface CRU Replacement and Server Upgrades 4 23 Installing a PCI Module 1 Observe the safety and ESD precautions listed at the beginning of this chapter Position the locking latches on the front of the PCI module in the unlocked position With the assistance of another person support the PCI module with both hands and carefully slide it into the chassis until it is firmly seated in its connector Push the locking handles all the way their locked position See Figure 4 24
95. es specifications for your server unit Appendix B I O Port Addresses defines the factory set I O port addresses for the server Glossary defines the standard acronyms and technical terms used in this manual Using This Guide vii Text Conventions This guide uses the following text conventions Warnings cautions and notes have the following meanings A WARNING Warnings alert you to situations that could result in serious personal injury or loss of life N CAUTION Cautions indicate situations that can damage the system hardware or software amp Note Notes give important information about the material being described m Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter m Text or keystrokes that you enter appear as boldface type For example type abc123 and press ENTER m File names are printed in uppercase letters For example AUTOEXEC BAT viii Using This Guide Related Documents In addition to this guide the following system documentation is included with your server either as electronic files on EXPRESSBUILDER or as paper copy shipped with your server System Release Notes Release Notes provide you with the latest information about your system This information was not available to be included in your user s guide at the time it was developed and released Getting Started Sheet The Getting Started Sheet provides
96. es will only install into their proper slots Perform installation starting at the left most slot 2 6 Setting Up the System Installation of Rack mount Model IMPORTANT The server is a precision instrument Handle with care Mount the server in a rack that conforms to the EIA standards To install a rack contact your sales agent or maintenance personnel 4a CAUTION To avoid the risk of personal injury users should not attempt to install the server into the rack assembly The server should be installed in the rack only by trained maintenance personnel A RN Space 40 cm or more on top 1 m or more on the front and rear and 60 cm or more on the right and left Room that can maintain the following conditions during operation Temperature 10 to 35 Humidity 20 to 8096 non condensing 100V 120 V parallel bi polar power outlet with grounding Son nou oo Oood nooo oUt Oo 1116 061919 110181 Level and reinforced floor Setting Up the System 2 7 om Observe the following instructions to use the server safely Failure to follow these instructions could lead to a death or serious injury Do not install the equipment in non designated places Do not connect the ground wire to a gas pipe A CAUTION D Observe the following instructions to use the equipment safely Failure to follow these instru
97. et tee eR ee ere EA 1 26 System Memory e iere eto pe eset eee ite Roda 1 26 SAE TE Controllet 2 5 3 cte eer e ee deret erae ee e e see eer eth 1 26 lI T elena 1 27 USB IDE Controllet 5 secs 5 5 EAEE EAE ARA 1 27 Network Controllers iicet e eae eee sio ate eoe o yk cue Ra eee gua 1 27 SCSI Controller t Ce baden 1 28 Vadeo Controllet nte Ie IN HERI GO UU 1 28 Peripheral Controller teo eter rp bi eere theese 1 28 Contents iii Serial 1 28 RealTime Clock 8 ette teer ee ede 1 28 Baseboard Management Controllers 1 29 External Device 1 29 2 Setting Up the System OVeEVIe WS iHd DH bb nni 2 2 Selecting a NRI PEE 2 2 Unpacking the System o ie de eo he Ur At ted ette ted 2 3 2 4 2 4 Installation of Rack mount 1 nnnm nnn 2 7 e deren recorte t Yes e o Ee EG E tor 2 9 Connecting the Power Cord s EErEE EEEE a 2 11 B sic OpetratiOn e eb t e de e ree e ER EN Edd 2 12 Locking and Unlocking the Front
98. fer Factory set Do not change Configuring Your System 3 17 SCSI Bus Settings Submenu Feature Choices or Display Only Description Your Setting SCSI Bus SCSI ID SCSI Bus Reset SCSI Bus Reset Delay SCSI Bus Termination Autoconfigure SCSI Device Submenu 0 1 2 8 4 5 6 7 8 9 10 11 12 18 14 15 Enabled Disabled 0 1 2 8 4 5 6 7 8 9 10 11 12 18 14 15 Auto High only Disabled Enabled Specify the SCSI bus ID value Value 7 is set for SCSI Bus 0 and value 6 is set for SCSI Bus 1 Make the reset valid or invalid for SCSI buses Factory set Do not change Set the termination resistance of the SCSI bus When Autoconfigure SCSI Device is selected the screen for setting the information on the device connected to the host adapter appears The parameters choices and their default settings are the same as those listed in the table for SCSI Device Settings 27 Notes Always check the SCSI ID of the target device before changing the SCSI bus settings and SCSI IDs The default settings at shipment are identical for both SCSI bus 0 and SCSI bus 1 The following items can be changed by setting the Adapter Configuration in SCSI Device Setting to Manual Enable Device Enable LUNs Negotiate Wide Negotiate Sync Tagged Queuing Sync Offset Sync Period Exec Throttle 3 18 Configuring Your System Selectable Boot Settin
99. figuration error in Correct settings in SETUP SETUP 0B44 Expansion ROM not initialized Configuration error in In SETUP disable SETUP decompression of expansion ROM on unnecessary optional PCI cards OB45 System Configuration Data e Configuration error in e Reset the setting by selecting Write error SETUP Yes at Reset Configuration e CPU PCI module board is Data faulty Replace the CPU PCI module board 0B47 Missing date and time The date and time are Restart the system synchronization incorrect due to a Re set the date and time in communication error SETUP between BMCs If the error persists replace the PCI module board 0B49 BMC Issued Reset Command System cannot be reset by Replace PCI module board but failed System Reset BMC s reset command OB6E DIMMs are installed out of DIMM is faulty order Replace DIMM 0B70 The error occurred during SMBus device is faulty Replace the CPU PCI module temperature sensor reading e SMBus is faulty or front panel board 0B71 System temperature out of e Fan is faulty e Clean the fan Range CPU PCI module board is faulty Replace the fan e Replace the PCI module board 5 28 Problem Solving Error Code and Message 0B80 0881 0882 0B83 0B90 0B91 0B92 BMC Memory Test Failed BMC Firmware Code Area CRC check failed BMC core Hardware failure BMC IBF or OBF check failed BNC Platform Information Area corrupted BMC update fir
100. following manners m Displays an error message on the display unit m Makes a beeping sound For details see Error Messages in Chapter 5 IMPORTANT Before you contact your sales agent write down the error messages and patterns of the beeping sound They will serve as helpful information at the time of maintenance Setting Up the System 2 17 Forced Shutdown and Clear Read this section if your server does not operate as expected or if you want to return all setup values to those made at shipment Forced Shutdown Use this function when an OS command does not shut down the server the POWER switch does not turn off the server or resetting does not function Press and hold the POWER switch on the server for over four seconds The power is forcibly turned off To turn on the power back again wait approximately 10 seconds after turning off the power forced shutdown IMPORTANT If the remote power on feature is used power on the server and start the OS and turn off the power in the normal way 2 18 Setting Up the System Configuring Your System Configuring Your System a BIOS Setup Utility a Fast Util Utility Configuring System Jumpers Configuring Your System Configuration and setup utilities are used to change your system configuration You can configure your system as well as option boards you may add to your system using the BIOS Setup Utility Several unique system paramete
101. following warnings and cautions apply throughout this chapter Only a technically qualified person should integrate and configure the system The only procedures that can safely be done with the system power on is removing or installing hot swapping an SCA disk drive carrier assembly in the SCSI hot swap drive cage or hot swapping a CPU or PCI module Note that hot swapping a PCI module or a CPU module requires that the other module be operating properly For any other procedures inside the system turn off system power and disconnect the AC power cord s A WARNING Before doing any procedures in this chapter that require the server to be off make sure that your system is powered off and unplug all AC power cords Failure to disconnect power before opening your system can result in personal injury and equipment damage System power on off The DC push button on off switches DO NOT turn off the system AC power To remove power from system you must unplug the AC power cords from wall outlets or power supply Hazardous conditions power supply Hazardous voltage current and energy levels are present inside the module power supplies There are no user serviceable parts inside these supplies servicing should be done by technically qualified personnel Hazardous conditions devices amp cables Hazardous electrical conditions may be present on power telephone and communication cables Turn off the system and disconnect the powe
102. from an operating bus This method is typically used in RAID subsystems When used in non RAID subsystems the operating system must typically be restarted IC Integrated Circuit An electronic device that contains miniaturized circuitry IDE Integrated Drive Electronics A type of hard disk drive with the control circuitry located inside the disk drive rather than on a drive controller card interface A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper A small electrical connector used for configuration on some computer hardware K Kilobyte 1 024 bytes See also byte L LAN Local Area Network A group of computers linked together within a limited area to exchange information LCD Liquid Crystal Display The type of video display used in portable computers Glossary 5 Light Emitting Diode small electronic device that glows when current flows through it LPT1 or LPT2 The name you can assign a parallel port to specify its address See also parallel port LVD Super fast Ultra 2 SCSI Low Voltage Differential LVD Parallel SCSI Interface A new SCSI interface that provides greater I O bandwidth device connectivity data reliability and longer cable lengths for Ultra2
103. ge Description Action OBDE OBDF OBEO OBEI OBE2 OBES OBE4 OBES OBE6 OBE7 5th SMBus timeout 6th SMBus device address not acknowledged 6th SMBus device Error detected 5th SMBus timeout 7th SMBus device address not acknowledged 7th SMBus device Errror detected 7th SMBus timeout 8th SMBus device address not acknowledged 8th SMBus device Errror detected 8th SMBus timeout Problem Solving 5 31 Table 5 3 POST Error Codes and Messages continued Error Code and Message Description Action 0C00 Rompilot reports error number XX 8600 No working DQS value found 8610 MAC Address update failed Corel Os010 100Mbit Ethernet COntroller 8611 MAC Address update failed Corel O 0 Gbit Ethernet COntroller 8612 MAC Address update failed Corel O 110 100 Mbit Ethernet Controller 8613 MAC Address update failed Corel O 1 Gbit Ethernet Controller Configuration error in SETUP CPU PCI module board is faulty e DIMM is faulty DIMM is not supported FRB2 timeout occurred when setting MAC address and rewrite was unsuccessful FRB2 timeout occurred when setting MAC address and rewrite was unsuccessful FRB2 timeout occurred when setting MAC address and rewrite was unsuccessful FRB2 timeout occurred when setting MAC address and rewrite was unsuccessful Re configure Rompilot Replace the CPU PCI module board Replace DIMM
104. gs Submenu Feature Choices or Display Only Description Your Setting Selectable SCSI Enabled Specify whether the boot from the Boot Disabled SCSI device can be selected or not selected SCSI Bus 0 Select the bus to which the started 1 SCSI device is connected SCSI Boot ID 0 1 2 3 4 5 6 7 8 9 Set the SCSI ID of the started 10 11 12 13 14 15 SCSI Boot LUN 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Restore Default Settings Submenu SCSI device Select the number of the LUN to which the started SCSI device is bound When Restore Default Settings is selected the screen for returning the setting values to the default values is displayed amp Note After restoring the default settings you must set the SCSI ID for SCSI Bus 1 to the value 6 Also under the Host Adapter Settings Submenu the gt 4Gbyte Addressing must be set to Enabled Raw NVRAM Data Submenu When Raw Data is selected the information on installed in the host adapter is displayed in hexadecimal format and can not be edited This function is only provided to solve problems Scan SCSI Bus When Scan SCSI Bus is selected in the Fast Util Options Menu the list of devices connected to each SCSI bus is displayed in the order of SCSI IDs The information to be displayed includes the vendor device manufacturer product name and firmware revision Configuring Your System 3 19 SCSI Disk
105. hat supports status signals hot swapping drives and module monitoring The transport mechanism for the standardized alert detection and status reporting is the SCSI bus Disk drives are continually monitored and the conditions are reported over the SCSI bus to the system This allows the user to react to conditions that could normally go unnoticed until data loss 1 26 System Overview BIOS The BIOS and Setup Utility are located in the Flash EPROM on the CPU board and include support for system setup and legacy device configuration A number of security reliability and management features also have been incorporated to meet vital server needs USB IDE Controller The ServerWorks ROSB chip supports the USB and IDE controllers The I O panel board provides the connector interface for two USB ports that support the keyboard mouse and floppy diskette drive The system includes a single channel enhanced IDE 32 bit interface The IDE controller provides support for the internally mounted CD ROM The device controls m PIO and DMA transfer modes m Mode 4 timings m Transfer rates up to 33 MB s m Buffering for PCI IDE burst transfers Network Controllers Each PCI CRU includes a 10BASE T 100BASE network controller and 1TOBASE T 100BASE TX 1000BASE T network controller As a PCI bus master the controller can burst data at up to 132 MB sec The controller contains two receive and transmit FIFO buffers that prevent data overr
106. he screen prompting you to save the settings appears before the display of the termination screen 3 20 Configuring Your System The Configuration Settings Modified screen selections are as follows Configuration Settings Modified Save Changes Do not save changes The termination screen Exit Fast UTIL selections are as follows Exit Fast UTIL Reboot System Return to FAST UTIL Configuring Your System 3 21 Configuring System Jumpers Before You Begin Only a qualified technical person should perform the procedures in this section Z CAUTION Electrostatic discharge ESD can damage the system boards Modify system boards only at an ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground The jumper blocks on the PCI board located in the PCI module one PCI board per PCI module enable you to set specific operating parameters for your system A jumper is a small plastic encased conductor shorting plug that slips over two jumper pins Figure 3 1 shows the location of the system jumpers i 121086 4 2 J25 A PCI board B System jumpers Figure 3 1 System Jumpers 3 22 Configuring Your System Table 3 1 lists the System Jumpers and their factory default settings Z CAUTION DO NOT change any
107. heck if dust is accumulated on internal fans and confirm that the fan cables are connected firmly If the message does not disappear contact your sales agent Detected a voltage error to be warned Detected a device defect Contact your sales agent Detected a fan If LCD displays some error message refer to the error alarm message list see Chapter 5 Check if dust is accumulated on internal fans and confirm that the fan cables are connected firmly If the message does not disappear contact your sales agent Red in one module BMC is being Wait for a while it will go off soon dumped PCI module may be connected incorrectly Check if PCI module is connected correctly Look for loose screws BMC may be out of order BMC firmware may need reprogramming Contact your sales agent Red in both modules Both BMCs are out of order Check if both PCI modules are connected correctly Look for loose screws If the message does not disappear contact your sales agent Red blinking every 1 second Revisions to BMC firmware don t match Contact your sales agent Red blinking every 0 5 second Transfer of synced data after a PCI module is replaced this is not an error Do not loosen a screw on PCI modules or turn off the AC power before the LED stops blinking System Overview 1 17 PCI Module Status LEDs 1 and 2 and Disk Access LED The PC
108. in the Baseboard Management Controllers BMC The BMCs and associated circuitry are powered from a 5Vdc standby voltage which remains active when system power is switched off but the ac power source is still on and connected The BMC supports the Management Workstation Application MW A which allows remote server management via a modem LAN or direct connection to a manager system Events monitored by the manager system include over temperature and over voltage conditions or fan failure Information on the Management Workstation Application MWA in the ESMPRO Suite User s Guide on the ESMPRO CD ROM One major function of the BMC is to autonomously monitor system management events and log their occurrence in the nonvolatile System Event Log SEL The events being monitored include overtemperature and overvoltage conditions or fan failure To enable accurate monitoring the BMC maintains the nonvolatile Sensor Data Record SDR from which sensor information can be retrieved The BMC provides an ISA host interface to SDR sensor information so that software running on the server can poll and retrieve the server s current status The BMC performs the following m Monitors server board temperature and voltage W Monitors processor presence and controls Fault Resilient Boot FRB m Detects and indicates baseboard fan failure m Manages the SEL interface m Manages the SDR Repository interface m Monitors the SDR SEL timestamp clock m Mo
109. ion of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised m Before pulling a server or device out of a rack make sure that the rack is secured by stabilizers W To prevent fires and damage to rack equipment and supply wiring make sure that the rated load of the power branch circuit is not exceeded Equipment nameplate ratings should be used when addressing this concern For more information on installation and wiring of power related facilities contact your electrician or local power company W To prevent electrical shock connect all rack and rack support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulations in your country In the U K those regulations are the IEE xiv Using This Guide Care and Handling Use the following guidelines to properly handle and care for your system Protect the system from extremely low or high temperatures Let the system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation
110. is chapter Configuring Your System 3 25 CRU Replacement and Upgrades General Information Precautions Preparing Your System For Upgrade Opening And Closing The Front Bezel Replacing CPU Modules Replacing Or Adding Processors Replacing Or Adding Dimms Replacing A PCI Module Installing PCI Adapter Boards Installing A Hard Disk Drive General Information This chapter contains procedures for removing and installing customer replaceable units CRUS and step by step instructions for upgrading your server system When you disassemble any part of the server note the orientation and placement of any cables or shielding that you remove A WARNING The DC push button on off switchs on the PCI modules do not turn off system AC power Also 5vdc is present on the system boards whenever the AC power cord is connected between the system and an AC outlet Before performing any procedures that require the server to be off first power off the DC by pushing the power on off button Make sure your system is powered off and the AC power cord is unplugged from the system Failure to disconnect power before opening your system can result in personal injury and equipment damage N CAUTION Operating your system with the access cover removed can damage system components For proper cooling and airflow always replace the access cover before powering on 4 2 CRU Replacement and Server Upgrades Precautions The
111. ischarge ESD can damage components place them on an antistatic surface Only handle PCI adapter boards using an antistatic wrist strap attached to chassis ground PCI 1 Video Board PCI 42 3 Figure 4 25 PCI Adapter Board Expansion Slots 1 Remove the appropriate PCI module from the server chassis See Removing a PCI Module earlier in this chapter 2 Remove the three screws from the top and rear of the CPU module securing its top cover See Figure 4 26 CRU Replacement and Server Upgrades 4 25 3 Remove the top cover of the CPU module by sliding it slightly towards the rear of the module until it stops and its hooks disengage from the tab slots in the module chassis and then pull it straight up See Figure 4 26 Figure 4 26 Removing the Three Screws Securing the Top cover of the PCI Module 4 Identify the slot to which you want to install a PCI board and remove the connector cap IMPORTANT Carefully keep the removed connector cap 5 To install a long card loosen the set screw and slide the board retainer bracket towards the front of the PCI module and secure it with the set screw See Figure 4 27 _ gt Screw Bracket Figure 4 27 Adjusting the Board Bracket 6 If present unscrew the set and remove the rear slot cover Save the slot cover for future use See Figure 4 28 7 Remove the PCI Board Retaining bracket by pulling it straight up and away from the mod
112. k the condition and connection of network cables If there is nothing wrong with the cables a defect is suspected in the network LAN controller In this case contact your sales agent System Overview 1 21 System Components and Module Set The following sections describe the system components and module sets inside the server CPU Modules The server has two CPU modules that provide Dual Modular Redundancy DMR The CPU modules are numbered 1 and 2 left to right as seen from the front of the tower system The CPU modules are numbered 1 and 2 top to bottom as seen from the front of the rack mount system See Figure 1 4 Each CPU module has two status indicators that are listed along with a description of each in Table 1 3 Table 1 7 summarizes the features of a CPU module Table 1 7 Features of the CPU Module Feature Description Upgradable Two processor sockets are available on the CPU board for one or two multiple processor processors slots Upgradable Six DIMM sockets on the CPU board Can contain a minimum of 256 MB up memory to a maximum of 3 GB of Synchronous Dynamic Random Access SDRAM two way interleaved system memory SMP Supports two way Symmetric Multiprocessing SMP when two processors are installed Fans Three integrated fans that provide cooling for the CPU module The system runs identical applications in both CPU modules in lockstep Thus if one CPU module fails the second CPU module takes over
113. l on the cord Do not pinch the cord Do not bend the cord Keep chemicals away from the cord Do not twist the cord Do not place any object on the cord Do not bundle several cords Do not alter modify or repair the cord Do not staple the cord Use only interface cables designed for your server Identify which component or connector to attach beforehand If you use a wrong cable or make a wrong connection there is a risk of short circuit that could lead to a fire You also have to observe the following prohibitions about handling and connecting interface cables Do not use any damaged cable connector Do not step on the cables Disconnect the power plug from the outlet occasionally and clean the plug with a dry cloth Heat will be generated if condensation is formed on a dusty plug which may cause a fire Firmly install all power cords interface cables and or boards An incompletely installed component may cause a contact failure resulting in fire and or smoke Xii Using This Guide Shock Related Notices A WARNING Do not insert a wire or metal objects into a vent or disk drive slot There is a risk of an electric shock Do not let water or foreign objects e g pins or paper clips enter the equipment There is a risk of a fire electric shock and breakdown When such objects accidentally enter the equipment immediately turn off the power and unplug the cord Contact your sales agent instead of tryi
114. lect one of the items from the menu or menu bar to exit Exit Menu Choices Description Save Changes and Exit Exit Without Saving Changes Get Default Value Load Previous Values Save Changes Exits System Setup after saving all changes to CMOS Exits System Setup without saving setup data to CMOS Loads default values for all Setup items Loads previous values from CMOS for all Setup items Writes all Setup item values to CMOS 3 14 Configuring Your System Fast Util Utility The Fast Util utility detects the SCSI host adapters on the PCI board and on option SCSI controller boards However the Fast Util is only used when an optional SCSI Controller is installed and is used mainly to set the transfer rate of connected SCSI device Use the Fast Util to m Change default values m Check and or change SCSI device settings that may conflict with those of other devices in the server Running the Fast Util You access the Fast Util when you turn on or reboot your system To run the Fast Util utility perform the following procedure 1 2 Power on or reboot the system The following message appears on the video monitor Press Alt Q for Fast Util Press Ctrl Q to run this utility The Fast Util starts and the Fast Util Options Menu is displayed listing the following selections Fast Util Options Menu Configuration Settings Scan SCSI Bus SCSI Disk Utility Select Host Adapter Exit F
115. licable for the electrical code of the region A WARNING Be sure the power service connection is through a properly grounded outlet CAUTION The power plugs must be plugged into the same common ground power outlets m Clean dust free and well ventilated Front and rear ventilating openings kept free of obstructions Away from sources of heat vibration or physical shock m Isolated from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditioners large fans large electric motors radio and TV transmitters and high frequency security devices W Spacious enough to provide at least 15 inches 38 1 centimeters behind and on each side of the server and at least 32 inches 81 3 centimeters in front of the server for proper cooling airflow and cable clearance m Easily accessible for server maintenance and installation of server upgrades 2 2 Setting Up the System Unpacking the System A WARNING Your server weighs approximately 132 pounds 60 kg If your server contains numerous optional boards and peripheral devices it will weigh more To avoid personal injury make sure you have someone help you lift or move the server When you receive your server if the shipping boxes are damaged note the damage and if possible photograph it for reference After removing the contents of the containers keep the cartons and the packing materials If the
116. lities refer to the Configuring Your System chapter 3 If the above items are all correct but the problem reoccurs refer to Diagnostic Procedures in this chapter Problem Solving 5 3 Running New Application Software Problems that occur when you run new application software are usually related to the software Faulty equipment is much less likely especially if other software runs correctly If you have problems while running new application software check the following checklist Checklist Does the system meet the minimum hardware requirements for the software Refer to the software documentation Is the software an authorized copy If not obtain an authorized copy of the software Unauthorized copies often do not work If you are running the software from a diskette is it a good copy If you are running the software from a hard disk drive is the software correctly installed Where all necessary procedures followed and files installed If you are running the software from a CD ROM disk 1s the disk scratched or dirty Are the correct device drivers installed Is the software correctly configured for the system Are you using the software correctly If other software runs correctly on the system contact your vendor about the failing software If the problems persist with the software contact the software vendor s customer service representative 5 4 Problem Solving After System Has Been Running Correc
117. m lower limit Cor0 CLK Alm 07 Amber Blink CLOCK board Cl ock alarm upper limit Cor0 CLK Alm 09 Amber Lit CLOCK board Fatal Clock alarm upper limit 0 FAN Al m 01 Amber Blink PCI module 1 Cooling fan1 alarm Check to see if dust is 0 FAN Alm 02 Amber Blink PCI module 1 Cooling fan2 alarm accumulated on the internal 0 FAN Alm 03 Amber Blink PCI module 1 Cooling fan3 alarm fans Check also if the fan Cord FAN Al m 04 Amber Blink PCI module 1 Cooling fan4 alarm Ned e a Cor0 FAN Alm 05 Amber Blink PCI module 1 Cooling fan5 alarm contact Vursus agent 0 offline Green Blink PCI module 1 PCI module logically isolated Start the PCI module by ft sever utility or dismount and remount that module If not solved by the above contact your sales agent Cor removed Green Blink PCI module 1 PCI module detached Dismount and remount the PCI module If not solved by the above contact your sales agent 0 Temp Al m 00 Amber Blink PCI module 1 Temperature alarm lower limit Check to see if dust is Cord Temp Alm 02 Amber Lit PCI module 1 Fatal temperature alarm lower accumulated on the internal limit fans Check also if the fan 0 Temp Al m 07 Amber Blink PCI module 1 Temperature alarm upper limit cables are connected securely 0 Temp Alm 09 Amber Lit PCI module 1 Fatal temperature alarm upper f 19 solved by the above limit contact your sale
118. m its current location see Figure 3 2 Position the jumper over the two pins for the desired setting and press it onto the pins Be careful not to bend the pins Refer to Table 3 1 for system jumper settings A Figure 3 2 Moving a Jumper Shorting Plug 3 Perform steps 12 through 14 of subsection Modifying the PCI Board in chapter 4 3 24 Configuring Your System Clearing CMOS and Password To clear CMOS and password 1 Perform steps 1 through 5 of subsection Modifying the PCI Board in chapter 4 Remove the spare jumper from pins 11 and 12 on system jumper block see Figure 3 1 If clearing CMOS reinstall the spare jumper on pins 1 and 2 CMOS clear of system jumper block Otherwise go to next step If clearing password reinstall the spare jumper on pins 3 and 4 Password disable of system jumper block Otherwise go to next step Perform steps 12 through 14 of subsection Modifying the PCI Board in chapter 4 While waiting for POST to complete press the F2 key to enter BIOS setup This automatically clears CMOS and all passwords provided you exit and save the BIOS setup T Repeat step 1 of these procedures 8 Remove the jumper you just installed on the system jumper block and place it back on pins 11 and 12 as the spare jumper Perform steps 12 through 14 of subsection Modifying the PCI Board in chapter 4 10 If specifying a new password run the BIOS Setup Utility as described earlier in th
119. mware corrupted Internal Use Area of BMC FRU corrupted Description BMC is faulty BMC is faulty SROM is faulty e BMC is faulty Action e Replace the PCI module board e Replace the PCI module board Problem Solving 5 29 Table 5 3 POST Error Codes and Messages continued Error Code and Message Description Action 0B93 BMC SDR Repository empty BMC is faulty e Replace the PCI module 0B94 IPMB signal lines do not board respond 0B95 BMC FRU device failure 0B96 BMC SDR Repository failure 0B97 BMC SEL device failure 0B98 BMC SEL Overflow SEL System Event Log Clear the SEL overflowed OBBO SMBIOS SROM data read SROM is faulty Replace the front panel board error Front panel board is faulty OBB1 SMBIOS SROM data checksum bad OBDO 1st SMBus device address not Board is faulty Check cable connection acknowledged Replace the board OBD1 1st SMBus device Errror detected OBD2 1st SMBus timeout OBDS3 2nd SMBus device address not acknowledged OBD4 2nd SMBus device Errror detected OBD5 2nd SMBus timeout OBD6 3rd SMBus device address not acknowledged OBD7 3rd SMBus device Errror detected OBD8 3rd SMBus timeout OBD9 4th SMBus device address not acknowledged OBDA 4th SMBus device Error Detected OBDB 4th SMBus device timeout OBDC 5th SMBus device address not acknowledged OBDD 5th SMBus device Error detected 5 30 Problem Solving Error Code and Messa
120. n slot See backplane slot extended memory The protected memory above 1M that is directly accessible by the microprocessor through certain utilities and operating systems F fault tolerance The capability of a system to respond smoothly to an unexpected hardware or software failure There are many levels of fault tolerance of which the lowest is having the ability to continue operation in the event of a power failure Fault tolerant computer systems mirror all operations which means that every operation is performed on two or more duplicate systems at all times so that if one fails another takes over flash EPROM A type of memory device that is usually used to store system BIOS code This code can be replaced with updated code from a floppy disk but is not lost when the computer is powered off See also EPROM and ROM floppy disk drive See disk drive format The process used to organize a hard or floppy disk into sectors so it can accept data Formatting destroys all previous data on the disk FRB Fault Resilient Boot Is a server management feature FRB attempts to boot a system using the alternate processor or DIMM G Gigabyte 1 073 741 824 bytes See also byte 4 Glossary H hard disk drive See disk drive hardware The physical parts of your computer including the keyboard monitor disk drives cables and circuit cards hot swap A method used to insert or remove SCSI disk drives into or
121. n unauthorized user from operating your computer See also EEPROM PCI Peripheral Component Interconnect PCI is a high performance peripherals I O bus supporting data transfers of up to 528MB per second Pentium A type of microprocessor with a built in math coprocessor cache memory and memory and bus controllers that processes and communicates 32 bits of data at a time This microprocessor also contains power management capabilities peripheral A device connected to and controlled by the computer such as an external disk drive or a printer pixel The smallest element that is visible on a video display The resolution of a video display system is measured in pixels PnP Plug n Play Plug and play is the ability to plug a device into a computer and have the computer recognize that the device is there The user doesn t have to tell the computer POST Power On Self Test R RAM Random Access Memory A temporary storage area for data and programs This type of memory must be periodically refreshed to maintain valid data and is lost when the computer is powered off See also NVRAM and SRAM real time clock The IC in your computer that maintains the time and date Glossary 7 registered SDRAM A type of SDRAM containing an additional buffer that allows memory to run faster See also RAM and SDRAM ROM Read Only Memory type of memory device that usually is used to store system BIOS code This code can
122. ng For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulations in your country In the U K those regulations are the IEE Using This Guide xi Fire Related Notices Z CAUTION To prevent fires and damage to the equipment and supply wiring make sure that the rated load of the power branch circuit is not exceeded Equipment nameplate ratings should be used when addressing this concern For more information on installation and wiring of power related facilities contact your electrician or local power company If the equipment emits smoke odor or noise immediately turn off the POWER switch unplug the cord and contact your sales agent There may be a risk of a fire Use a wall outlet with the specified voltage rating and power type Otherwise there is a risk of a fire or current leakage Avoid installing the equipment where you may need to use an extension cord If you use a cord that does not meet power specifications there is a risk of overheating that could lead to a fire Insert the plug firmly into an outlet Otherwise there is a risk of heat or fire due to poor contact If dust settles on the slots and it absorbs moisture there is also a risk of heat or fire Use only the supplied power cords If the rated current of the power cord is exceeded there is a risk of a fire Also observe the following prohibitions to prevent damage to cords Do not pul
123. ng to disassemble it yourself Do not plug unplug a power cord with a wet hand There is a risk of an electric shock Make sure to power off the server and unplug the power cord from a power outlet before installing removing any optional internal device or connecting disconnecting any interface cable to from the server If the server is powered off but its power cord is plugged to a power source touching an internal device cable or connector may cause an electric shock or a fire Unless described herein never attempt to disassemble repair or alter the equipment There is a risk of an electric shock or fire as well as malfunction You may want to unplug the equipment if a thunderstorm is eminent Do NOT touch the equipment and cables during a thunderstorm in your area There is a risk of a fire or electric shock Make sure to power off the server and disconnect the power plug from a power outlet before cleaning or installing removing internal optional devices Touching any internal device of the server with its power cord connected to a power source may cause an electric shock even of the server is off powered Using This Guide xiii Rack mount Related Notices A WARNING To avoid a risk of injuries users should not attempt to install the equipment into a rack Installation should be performed by trained maintenance personnel It takes at least two people to carry or maneuver a rack Otherwise it may be dropped and c
124. ng types of floppy disks m 2HD floppy disk 1 44MB 2DD floppy disk 720K B Figure 1 11 External Floppy Diskette Drive Drive letter of floppy disk drive The drive letter will change when the primary PCI module is switched to the standby PCI module while the Windows 2000operating system is in operation The drive letter of the floppy disk will be determined as follows A will be assigned to the floppy disk drive for the PCI module that is operating as the primary PCI module during Windows 2000 operating system boot up will be assigned to the floppy disk drive for the standby PCI module Only the floppy disk drive of the primary PCI module will be recognized by the Windows 2000 operating system The floppy disk drive of the secondary PCI module will not be recognized Only one floppy disk drive is recognized at any given time Ex Primary PCI module connects the floppy disk drive to the group 1 for the first time initial floppy disk drive connection made when the primary PCI module is group 1 Primary PCI module PCI module for group 1 A drive PCI module for group 2 B drive IMPORTANT In the event that the active PCI module switches to the standby PCI module due to a failure while the system is in operation the floppy disk drive letter will change at the point PCI module switches to the standby module System Overview 1 25 Optional Components Optional components are described in the following
125. nitors the system management watchdog timer m Monitors the periodic SMI timer m Monitors the event receiver m Controls secure mode including video blanking and diskette write protect monitoring m Controls Wake On LAN via Magic Packet support External Device Connectors The external device I O connectors located on the I O panel board see Figure 1 6 provide support for two USB ports that support a mouse keyboard and a floppy diskette drive and two serial port connectors and a VGA monitor port System Overview 1 29 The external device I O connectors located on each PCI module see Figure 1 6 provide support for two LAN ports and a SCSI connector for connecting external SCSI devices 1 30 System Overview Setting Up the System Overview Selecting a Site Unpacking the System Installation Connections Connecting the Power Cord s a Basic Operation Power ON a Power OFF POST Check a Forced Shutdown and Clear Overview This chapter describes how to select a site unpack the server make cable connections and power on the tower based or rack mount server units Selecting a Site The server operates reliably in a typical office environment Choose a site that is Near grounded three pronged power outlets amp Note For the United States and Canada this means a NEMA 5 15R outlets for 100 120 VAC For other international sites this means three pronged power outlets app
126. not be altered and is not lost when the computer is powered off See also BIOS EPROM and flash EPROM RS 232C port An industry standard serial port See also serial port S SAF TE SCSI Accessed Fault Tolerant Enclosure A specification for monitoring the state of the drives and enclosure environment fan power supply temperature etc using the SCSI bus to indicate faults save To store information on a floppy disk hard disk magnetic tape or some other permanent storage device SCSI Small Computer System Interface An industry standard interface that provides high speed access to tape drives hard disk drives and other peripheral devices SDRAM Synchronous DRAM A type of DRAM that runs at faster clock speeds than conventional memory See also DRAM and registered SDRAM SEL System Event Log A record of system management events The information stored includes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system serial communication Information sent sequentially one bit at a time serial port The connector on the back of your computer that allows the transfer of data between the computer and a serial device such as a mouse a modem or a serial printer setup program The program that you use to change the configuration of some ISA desktop and notebook com
127. ntroller 2 PCI module for group 2 A module that includes a PCI board and LAN controller 3 CPU module for group 1 A module that includes a CPU processor and memory DIMM 4 CPU module for group 2 A module that includes a CPU processor and memory DIMM 5 POWER switch A switch for turning on off power to the system The POWER switch on the primary PCI module will be lit Press it once to turn on power Press it again to turn off power Depress the switch for more than four seconds to force the system to power down The POWER Switch on the secondary PCI module will be unlit and will not respond until a failure in the primary PCI module causes the secondary PCI module to assume primary functionality 6 CD ROM drive Used for reading data from CD ROMs Although there are two CD ROM drives only the one on the active primary PCI module can be used the module with the lit POWER Switch LED 7 3 5 inch disk bay Slots for adding hard disks On a tower model they are called Slots 1 2 and 3 from the bottom On a rack mount model they are called Slots 1 2 and 3 from the left Slots of the same number are mirrored between the groups 1 and 2 8 DUMP switch A switch for outputting a memory image from the kernel to a file 9 DISK LED green amber An LED that blinks in green while the hard disk is accessed When operating in simplex mode or the hard disk fails it will turn amber Figure 1 4 Front Chassis Features and Controls
128. o a network from the embedded LAN adapters Storage Bays Each PCI module has a storage area containing three storage bays that support three hard disk drives three logical disks The hard disk drives are CRUS hot pluggable and redundant The disk slots are physically numbered 1 3 bottom to top in the left PCI module Group 1 and are physically numbered 4 6 bottom to top in the right PCI module Group 2 as seen from the front of the tower system The disk drives SCSI ID numbers are 0 1 2 bottom to top for each group of logical disk drives and the first mirrored pairs are physical drives 1 and 4 that contain the boot software as shown below See Figure 1 4 for the location of hard disk drives in the PCI modules GROUP 1 GROUP 2 SCSI ID 2 SCSI ID 2 Disk 3 Disk 6 SCSI ID 1 SCSI ID 1 Disk 2 Disk 5 SCSI ID 0 SCSI ID 0 Disk 1 Disk 4 For true dual modular redundancy all the disk drives must be mirrored in the system as shown below AII the disk drives must be added in pairs and only similar disks can mirror each other Pairs include drives 1 and 4 2 and 5 and 3 and 6 Mirrored Drives PCI Module PCI Module Group 1 Group 2 Drives Drives 3 6 2 5 1 4 System Overview 1 23 Table 1 9 summarizes the features of storage bays and hard disk drives Table 1 9 Features of the Storage Bays and Hard Disk Drives Feature Disk drives Disk drive speeds and stor
129. o that its pins align with the socket holes See Figure 4 11 27 Note Both the processor and processor socket have different pin assignments at two of its four corners to prevent misinsertion Check the orientation pin mark and pin assignment on the socket to mount the processor correctly CRU Replacement and Server Upgrades 4 13 Figure 4 11 Installing the Processor 8 Gently apply pressure equally over the top surface of the processor until it seats in the socket The processor should fit do not force the processor into the socket Push the socket lever down until it snaps into the locked position See Figure 4 12 Figure 4 12 Installing a Processor 9 Very carefully apply the thermal interface material heat radiation sheet on top of the processor so that it is completely covered See Figure 4 13 7 Notes The thermal interface material is very fragile it must be handled very carefully If the cooling sheet is damaged it must be replaced with a new one Reuse of the cooling sheet is not permitted Do not stick multiple cooling sheets on a processor only one is needed Keep any remaining cooling sheets as spares 4 14 CRU Replacement and Server Upgrades Figure 4 13 Installing the Thermal Cooling Sheet 10 Position the heat sink on the processor See Figure 4 14 Figure 4 14 Installing the Processor Heat Sink 11 Install both heat sink clips as follows CAUTION Do not
130. old DIMMs only by their edges e Figure 4 21 Removing a DIMM 4 Repeat Steps 3 to remove additional DIMMs CRU Replacement and Server Upgrades 4 21 5 If you are replacing DIMMs perform nstalling DIMMs earlier in this chapter otherwise continue with the next step 6 Install DIMM cover in the now empty socket See Installing DIMMs earlier in this chapter 7 Install the CPU module top cover removed in Step 2 securing it with three Screws 8 Install the CPU module into the system cabinet following procedures previously detailed in this chapter 9 Power on the CPU module and reboot the system to ensure POST does not display any error messages If error messages are displayed see the POST error messages listed in Chapter 5 Replacing a PCI Module Your system contains two redundant PCI modules that are accessible from the front of the server unit The following subsections provide the procedures for removing and installing PCI modules Removing a PCI Module 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Unlock and open the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Bezel earlier in this chapter 3 Ensure that the PCI module is off line by viewing its status LED indicators See Figure 4 22 The state of the status LEDs should be as follows Fail lamp Red State lamp Off 4 22 CRU Replacem
131. oller like a UPS make sure that it is powered on 2 Open the front bezel or detach it in the case of a rack mount model 3 Each PCI module includes a power button however only one of the power buttons will be lit Press the lit POWER button located on the PCI module See Figure 2 6 The logo appears on the display screen POWER button LEDs Press only the lit POWER button Figure 2 6 PCI Module Power Button Location IMPORTANT Do not turn off the power before the logo appears While the logo is displayed on the screen the server is performing a power on self test POST For details see Check by POST described later in this manual Upon the completion of POST Windows 2000 Advanced Server loads NOTE If the server finds errors during POST it will interrupt POST and display the error message 2 14 Setting Up the System Power OFF Follow the steps below to turn off the power If the server is plugged to a UPS see manuals included with the UPS or the application that controls the UPS 1 Perform a normal shutdown from Windows 2000 Advanced Server The server will be powered off automatically and only one PCI Module POWER LED will remain lit 2 Power off all peripheral devices POST Check POST power on self test is a self test function stored on the system board of the server When you power on the server POST will start automatically to check the system board EC
132. on 2 8 Setting Up the System A location that is close to equipment that causes power noises e g sparks caused by power on off using a relay If you must install the server close to such equipment request your sales agent for separate power cabling or noise filter installation IMPORTANT Temperature increase inside the rack and airflow If you install several components or the ventilation isn t good inside the rack the internal temperature may increase due to heat emitted from the components When the operating temperatures of the server 10 to 35 C are exceeded there is a risk of server malfunction You must take adequate precautions and measures for airflow inside the rack as well as in the room so that the internal temperature can be kept within this range during operation Connections Connect peripheral devices to the server The server is provided with connectors for wide variety of peripheral devices on its front and rear The figure below illustrates available peripheral devices for the server in the standard configuration and locations of the connectors for the devices After connecting the peripheral devices connect the provided power cords to the server then plug the power cord into the power outlet 4 WARNING Observe the following instructions to use the server safely Failure to follow these instructions could lead to a death or serious injury m Do not hold the power plug with a wet han
133. or bottom of window Move cursor to next or previous page Select the previous value for the field Select the next value for the field Load default configuration values for this menu Save configuration values and exit Execute command or Select submenu BIOS Setup Configuration Settings The BIOS Setup Configurations tables show the default settings for the BIOS Setup Utility and provides a place for you to record any changes you make to these settings Recommended values are bold in the following tables 3 4 Configuring Your System Main Menu Choices or Feature Display Only Description Your Setting Processor Type Display Only Shows the type of processor installed Processor Speed XXX MHz Display Only Indicates the processor speed Cache RAM XXX KB Display Only Indicates the cache RAM size System Memory XXX KB Display Only Indicates the total capacity of the basic memory Extended Memory XXX MB Display Only Indicates the total capacity of the extended memory BIOS Version Display Only Indicates the version of the system BIOS System Time HH MM SS Sets the system time hour minutes seconds on 24 hour clock System Date MM DD YYYY Sets the system date month day year Language English US Selects which language BIOS Primary Master German French Italian Spanish CD ROM displays Note This feature immediately changes to the language BIOS selected Displ
134. other switch jumper settings Any change may cause the server to fail or malfunction Table 3 1 System Jumper Summary Jumper On Off Jumpers Function default in bold What it does at system reset 1 2 CMOS clear Off Protect Preserves the contents of CMOS On Erase Clears CMOS 3 4 Password disable Off Enable Enables password protection On Disable Disables the password 5 6 Reserved Off Not Used Reserved Do Not Change 7 8 Reserved Off Not Used Reserved Do Not Change 9 10 Reserved Off Not Used Reserved Do Not Change 11 12 Spare Off Not Used On Spare Provides a spare jumper Clearing CMOS returns the system to its factory default settings Configuring Your System 3 23 Moving System Jumpers N CAUTION Before doing the procedures in this section make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before moving the jumpers can result in personal injury and equipment damage Observe static precautions Use an antistatic wrist strap To configure the system jumpers on the PCI board 1 Perform steps 1 through 5 of subsection Modifying the PCI Board in chapter 4 Note Use the same jumper settings for both PCI module s 2 Locate the position of the system jumpers that you are changing on the PCI board To change a jumper setting use a pair of needle nose pliers or your fingers to remove the jumper fro
135. ough 10 of Installing a Hard Disk Drive 4 32 CRU Replacement and Server Upgrades Problem Solving Problem Solving Static Precautions Troubleshooting Checklists Diagnostic Procedures Specific Problems and Corrective Actions Problems with the Network a PCI Installation Tips a Error Messages and Beep Codes How to Identify BIOS and BMC Revision Levels Problem Solving This chapter helps you identify and solve problems that may occur during system installation or while using your system The first section of this chapter tells you how to reset your system in the event of problems The next few sections provide troubleshooting checklists and procedural steps that help you isolate specific system problems The last section includes BIOS system and disk status user information Fault tolerant systems require both hardware and software based methods of troubleshooting system hardware Hardware based troubleshooting relies on status LED indicators and error messages either displayed on a monitor or LCD panel Software based troubleshooting is achieved by way of the server manager Information about hardware failures is viewed from various sources Status LEDs on each hardware component m Alarm messages on the system monitor and LCD panel m Windows 2000 Event Log W System inventory from the Server Manager The failed system component related to an error condition is identified as a Customer Replaceable Unit C
136. p the operating system prompt appears on the screen The prompt varies according to the operating system If the operating system prompt does not appear refer to Problems with Application Software found later in this chapter 5 8 Problem Solving Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems m Power LED does not light No beep or incorrect beep pattern No characters appear on screen W Characters on the screen appear distorted or incorrect m Diskette drive activity LED does not light m Hard disk drive activity LED does not light m CD ROM drive activity LED does not light m Problems with application software m The startup prompt Press F2 key if you want to run Setup does not appear on the screen W The bootable CD ROM is not detected Try the solutions in the order given If you cannot correct the problem contact your service representative for assistance Power LED Does Not Light Check the following m Is the power turned on to the AC outlet Is there a blown fuse or breaker Is the system connected to a 110 or 208 VAC source m Isthe system operating normally If so the power LED is probably defective W Are there other problems with the system If so check the items listed under System Cooling Fans Do Not Rotate Incorrect or No Beep Code Check the following m Is the speaker operating If the system operates normally b
137. puters This program also contains information about the hardware in the computer SMI System Management Interrupt 8 Glossary software Programs with specific functions such as word processing data base management communications and operating system SRAM Static RAM A temporary storage area for data and programs This type of memory does not need to be refreshed but it is lost when the computer is powered off See also NVRAM and RAM SVGA Super VGA A type of video display system that provides very high resolution text and graphics on analog color monitors system board The main circuit board in your computer It contains most of the connectors and ports T tape drive A type of storage device using magnetic tape TTL Transistor Transistor Logic A type of integrated circuit used in computers See also CMOS U ultra 160 m SCSI Ultra 160 m is a parallel SCSI interface based on Ultra3 SCSI technology This interface features data transfer speeds up to 160MB second double edge clocking cyclical redundancy checking CRC providing higher levels of data reliability and domain validation that detects the configuration of the SCSI bus and automatically tests and adjusts the SCSI bus transfer rate to optimize interoperability Note that the Ultra 160 m uses the standard Ultra2 LVD cabling and termination making it backward compatible for easy implementation V VGA Video Graphics Array A type of
138. r cords telecommunications systems networks and modems attached to the system before opening it Otherwise personal injury or equipment damage can result CRU Replacement and Server Upgrades 4 3 N CAUTION Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts This system can withstand normal levels of environmental ESD while you are hot swapping SCSI hard drives or hot swapping a failed fan module or power supply However we recommend that you do all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your system when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the system place it component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface Chassis covers proper cooling and airflow For proper cooling and airflow always install the chassis top cover before turning on the system Operating it without the cover in place can damage system parts Contact your sales representative or dealer for a list of approved optional peripheral devices 4 4 CRU Replacement an
139. r the location of these LEDs on the front of the CPU Module Table 1 3 CPU Status LEDs D status 2 Description Action Off Green The CPU module operates normally in duplex mode Off Power is not supplied to Remount the CPU module the CPU module Check the condition of power unit Check if the power cord is connected correctly Check the condition of breaker and UPS If the problem persists contact your sales agent Amber The CPU module is Start the other CPU module to use ft mounted correctly and series features If the problem persists operates in simplex contact your sales agent mode Red Green The CPU module is performing diagnosis Off On standby AC power is After turning on the power wait for the supplied through the OS to start When the OS starts and cord but the system has duplex mode is established the not been powered on indications will get back to normal If they yet do not get back to normal remount the CPU module Power is not supplied due Remount the CPU module If the problem to a failure of the CPU persists contact your sales agent module Amber Memory is being dumped System Overview 1 19 PCI Board Slot Status LEDs Up to three PCI boards may be installed in each PCI Module One of these slots is dedicated to the VGA graphics board Refer to Figure 1 5 for the location on the PCI board slot status LEDs To show the status of PC
140. rant hardware 1 4 Features 1 4 Floppy disk drive 1 25 H Hard disk drives disk drives 1 23 hot swapping 4 32 Hot swap hard drives 4 32 M Main menu configuring in setup 3 5 Memory 1 26 Monitoring system status 1 29 N Network controller 1 27 problems 5 13 Overview 1 2 P Password clearing and changing 3 25 PCI adapter boards installing 4 25 PCI adapter cards 1 24 PCI modules 1 22 removing 4 22 Peripheral controller 1 28 POST error beep codes 5 33 error codes and messages 5 26 Power cords connecting 2 11 Power supply monitoring power state 1 29 Precautions upgrading 4 3 Problems application software 5 12 beep code 5 9 bootable CD ROM not detected 5 12 CD ROM drive activity light 5 12 characters distorted 5 10 diskette drive activity LED 5 11 network 5 13 no characters on screen 5 10 Index 1 PCI installation tips 5 13 power LED 5 9 Processors description 1 26 R Real time clock 1 28 S SAF TE controller 1 26 SCSI controller 1 28 Security menu configuring in Setup 3 11 Server management BMC 1 29 features 1 29 Setup advanced menu 3 6 boot menu 3 14 exit menu 3 14 main menu 3 5 security menu contents 3 11 system hardware menu 3 12 Specifications server unit technical specifications A 2 Storage bays 1 23 System chassis 1 5 components and module set 1 22 configuring 3 2 configuring jumpers 3 22 installing PCI adapter board
141. rectly Check the condition of breaker and UPS If the problem persists contact your sales agent Amber Amber Status LEDs and Disk Access LED stay Wait until the mirroring is finished amber on both PCI modules they are shifting to duplex mode by mirroring The PCI module is mounted correctly Start the other PCI module to use ft and operates in simplex mode series features If the problem persists contact your sales agent Red Green Off The PCI module is performing diagnosis Off Off On standby AC power is supplied After turning on the power wait for the through the cord but the system has not OS to start When the OS starts and been powered on yet duplex mode is established the indications will get back to normal If they do not get back to normal remount the CPU module Power is not supplied due to a failure of Remount the CPU module If the the CPU module problem persists contact your sales agent Amber Green Memory is being dumped Amber 1 18 System Overview CPU Module LEDs This section describes the LED indicators assist you in determining the appropriate action to take as the result of a specific LED indications PCI Module LEDs include the CPU Status LEDs 1 and 2 CPU Module Status LEDs 1 and 2 The two CPU module LEDs combined show the status of CPU modules These LEDs are located on the front of each CPU module on the server and are described in Table 1 3 Refer to Figure 1 3 fo
142. rs are configured using the BIOS Setup which is stored in the system FLASH memory The Fast Util Utility is used if you need to configure either of the SCSI controllers in your system or to perform a SCSI disk format or verify disk operation of these drives If your system has been factory configured the BIOS Setup or Fast Util Utility do not need to be run unless you want to change the password or security features add certain types of option boards or devices or upgrade your system board This chapter also provides information on several system configuration parameters that are set by jumpers on the system board However these parameters do not usually require change Use the EXPRESSBUILDER CD ROM to create the device driver diskettes 3 2 Configuring Your System BIOS Setup Utility The BIOS Setup Utility is used to change system configuration parameters The utility 15 resident in the system FLASH memory and does not require a diskette or an operating system present to run Using the BIOS Setup Utility You access the BIOS Setup utility when you turn on or reboot your system To run the BIOS Setup Utility perform the following procedure 1 Power on or reboot the system 2 If the NEC logo appears press ESC in order to display POST information 3 Press F2 to enter SETUP displays 4 Press F2 After a short period of time the BIOS Setup Utility starts and the Main Menu is displayed The menu bar at the top of
143. rtion of RAM set aside for temporary storage of data for direct access by the microprocessor CD ROM drive Compact Disk ROM drive type of mass storage device that reads information from a compact disk Centronics port An industry standard parallel port See also parallel port CGA Color Graphics Adapter A type of video display system that provides low resolution text and graphics on TTL monochrome and color monitors CMOS Complimentary Metal Oxide Semiconductor A type of low power integrated circuit used in computers See also TTL 1 or COM2 The name you can assign a serial port to set or change its address See also serial port command An instruction that directs the computer to perform a particular operation configuration The way in which a computer is set up to operate Some configurable options include CPU speed serial port designation and memory allocation CPU Central Processing Unit See microprocessor 2 Glossary CRT Cathode Ray Tube The type of video display used in monitors for desktop computers D DC Direct Current The type of current available in the rechargeable battery packs used in portable computers See also AC default The factory setting your computer uses unless you instruct it otherwise For example when powering up the computer will boot from the default drive density The capacity of information bytes that can be packed onto a storage device such as a
144. s 4 25 memory 1 26 opening and closing the front door of the tower cabinet 4 7 removing a PCI module 4 22 replacing CPU modules 4 8 upgrading 4 2 System hardware menu configuring in setup 3 12 System upgrade precautions 4 3 preparing 4 5 T Troubleshooting checklists 5 3 U Unpacking the system 2 3 Upgrading your system 4 2 USB IDE controller 1 27 V Video controller 1 28 Index 2 456 01675 000
145. s agent Corl 12vAlm 00 Amber Blink PCI module 2 12 V power voltage alarm lower Contact your sales agent limit Corl 12vAlm 02 Lit PCI module 2 Fatal 12 V power voltage alarm lower limit Corl 12vAlm 07 Amber Blink PCI module 2 12 V power voltage alarm upper limit Corl 12vAlm 09 Lit PCI module 2 Fatal 12 V power voltage alarm upper limit Corl 42 5vAl m 00 Amber Blink PCI module 2 2 5 V power voltage alarm lower limit Corl 2 5vAlm 02 Amber Lit PCI module 2 Fatal 2 5 V power voltage alarm lower limit Corl 42 5vAl m 07 Amber Blink PCI module 2 2 5 V power voltage alarm upper limit Corl 2 5vAlm 09 Amber Lit PCI module 2 Fatal 2 5 V power voltage alarm upper limit Corl 43 3vAl m 00 Amber Blink PCI module 2 3 3 V power voltage alarm lower limit Problem Solving 5 17 STATUS LED D ipti Procedure Error Message Color State Suspected module escription Corl 43 3vAl m 02 Amber Lit PCI module 2 Fatal 3 3 V power voltage alarm Contact your sales agent lower limit Corl 3 3vAlm 07 Amber Blink PCI module 2 3 3 V power voltage alarm upper limit Corl 3 3vAlm 09 Amber Lit PCI module 2 Fatal 3 3 V power voltage alarm upper limit Corl 3 3vsAlm Amber Blink module 2 3 3 V power voltage
146. slot status LED Slot2 See LEDs in this chapter for details PCI board slot status LED Slot3 See LEDs in this chapter for details LINK ACT LED LAN connector 2 See LEDs in this chapter for details LAN connector 2 A connector for 1000BASE TX 100BASE TX and 10BASE T Connected to the network system on LAN 100 10 LED LAN connector 2 See LEDs in this chapter for details LINK ACT LED LAN connector 1 See LEDs in this chapter for details 100 10 LED LAN connector 1 See LEDs in this chapter for details LAN connector 1 A connector for 100BASE TX and 10BASE T Connected to the network system on LAN Figure 1 5 Hear View 1 10 System Overview CPU Module Figure 1 6 shows the internal components of the CPU Module Both CPU modules in Oo oO A WO YP a ok the server are identical Module handle Cooling fans CPU module board CPU socket 2 additional AC inlet in the back Backboard connector in the back CPU socket 1 standard DIMMs Power unit Power backboard Figure 1 6 CPU Module System Overview 1 11 CPU Module Board Figure 1 7 shows the major components of the CPU module board CPU Module Board 1 2 3 X X Eee We OG mmm rj 1 Cooling fan connector LED connector Power connector CPU socket 2 CPU socket 1 o oc A C PD 2 3 and 4 5 and
147. stem cabinet following procedures previously detailed in this chapter 12 Power on the CPU module and reboot the system to ensure POST does not display any error messages If error messages are displayed see the POST error messages listed in Chapter 5 4 18 CRU Replacement and Server Upgrades Replacing or Adding DIMMs The following subsections provide the procedures for configuring and upgrading system memory Use these procedures when replacing or adding dual inline memory modules DIMMs to your system When adding or changing memory in a CPU module the same changes must be must be made to the other CPU module to provide total system redundancy and mirroring The CPU board contains six DIMM sockets see Figure 4 18 DIMMs should be installed in the six sockets starting from the lowest number DIMM 1 to the highest number DIMM 6 Each 168 pin socket can hold a single 72 bit DIMM module with 128MB 256MB or 512MB of memory DIMMS must be installed in pairs of the same memory capacity 1 three groups of two DIMMs each amp Note When replacing or upgrading DIMMs the replacement DIMMs must be of the same specifications of all the installed DIMMs Z CAUTION Electrostatic discharge ESD can damage components place them on an antistatic surface Add or replace DIMMs on the CPU board using an antistatic wrist strap attached to chassis ground T 1 NEN CJ DJ
148. tart the server to update the system Removing a Processor 1 Remove the appropriate CPU module from the server chassis See Removing a CPU Module earlier in this chapter 2 Remove the top cover of the CPU module See Installing a Processor earlier in this chapter 3 Locate the processor on the CPU board See Installing a Processor earlier in this chapter 4 Remove the CPU air duct See Figure 4 9 4 16 CRU Replacement and Server Upgrades A WARNING If the system was running any processor and heat sink installed is hot To avoid the possibility of a burn let the components cool for 10 minutes before continuing with these procedures 5 Remove the heat sink from the top of the processor by inserting a small screwdriver into the slots on its heat sink clips Release the clip pressure points in the order 1 6 shown in Figure 4 16 y S 1 j Ne Figure 4 16 Removing the Processor Heatsink 6 Swing its processor socket lever up until it is in the unlocked position and carefully remove the processor See Figure 4 17 Figure 4 17 Removing the Processor 8 Install an anti dust sheet on the CPU socket Place the adhesive part of the sheet on the opposite side of the socket lever 9 Attach the CPU air duct removed in Step 5 10 Install the CPU module top cover removed in Step 2 securing it with three screws CRU Replacement and Server Upgrades 4 17 11 Install the CPU module into the sy
149. ters and expansion boxes that allows you to install circuit cards backup A copy of data for safe keeping The data is copied from computer memory or disk to a floppy disk magnetic tape or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base memory An area of memory between 0 and 640 kilobytes baud rate The speed with which data is transmitted during serial communication The computer s operating system and software program must be configured for the same baud rate as the communication device such as a serial printer See also bps BIOS Basic Input Output System A program stored in flash EPROM or ROM that controls the keyboard disk drives video monitor and other devices See also flash EPROM EPROM and ROM bit Derived from BInary digiT a bit is the smallest unit of information a computer handles See also byte Glossary 1 BMC Baseboard Management Controller Contains all of the server management functions One major function of the BMC is to monitor system management events and log their occurrence in the System Event Log SEL boot The process of loading the operating system into memory bps bits per second The number of bits transferred in one second during serial communication such as modem transmission byte A group of eight bits C cache memory A very fast limited po
150. the processing without any interruption to the current application running on the system Note that this type of failure is transparent to the user In simplex mode the system is operating with only one CPU module and one PCI module Thus the failure of one CPU module or one PCI module causes the whole system to fail A fault tolerant system should not run in the simplex mode for any longer than necessary for upgrading or repair PCI modules The server has two PCI modules that are CRUS hot pluggable and fault tolerant Each PCI module contains a PCI board that transfers data from PCI devices to the CPU The PCI module is fault tolerant such that if one stops functioning the other PCI module takes over The PCI modules are numbered 1 and 2 left to right as seen from the front of the tower system The PCI modules are numbered 1 and 2 top to bottom as seen from the front of the rack mount system See Figure 1 4 Each PCI module includes four status indicators that are listed along with a description of each in Tables 1 1 and 1 2 Table 1 8 summarizes the features of a PCI module 1 22 System Overview Table 1 8 Features of the PCI module Feature Description PCI slots Three PCI expansion card slots are available in the PCI module Note that Slot 1 is reserved for a graphics video card Embedded Three embedded adapters are available as follows adapters LAN X2 SCSI disk Network port Two Ethernet ports for connecting t
151. the two thumbscrews that fasten the CPU module locking latches to the cabinet amp Note Hand tighten the thumbscrews only as much as required to activate the interlock switch that allows power to be applied to the CPU module 6 Close and lock the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Bezel earlier in this chapter 4 10 CRU Replacement and Server Upgrades Replacing or Adding Processors The following subsections provide the procedures for removing and installing the Xeon processor Use these procedures when replacing or adding processors to your system When adding a second processor to a CPU module an identical processor must be added to the other CPU module to provide total system redundancy and mirroring Each processor includes a thermal cool sheet heat radiation sheet and a heat sink Each processor installs in a processor socket on a CPU board located in the CPU module amp Note Your System may have up to two processors on a CPU board All installed processors must be matched for speed If replacing a processor the replacement processor must match the speed of all installed processors If upgrading a processor all processors must be upgraded to match Z CAUTION Electrostatic discharge ESD can damage components place them on an antistatic surface Update the CPU board using an antistatic wrist strap attached to chassis ground
152. tly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure However many situations that are easy to correct can also cause such problems If you have problems after the system has been running correctly check the following checklist Checklist If you are running the software from a diskette or CD ROM try new copy of the software or try a different floppy disk or CD ROM disk to see if the problem occurs on all the disks If you are running the software from a hard disk drive try running it from a floppy diskette If the software runs correctly there may be a problem with the copy on the hard disk Reinstall the software on the hard disk drive and try running it again Make sure all the necessary files are installed If the problem recurs you may need to reformat the hard disk drive The hard disk drive the drive controller or the system device backplane board set may be defective If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload the software and try running it again Symptoms of voltage spikes include a flickering video display unexpected system reboots and the system not responding to user commands 27 Note Voltage spikes can corr
153. tly If the same error persists call your service representative to replace the CPU module If the Option ROM on an added PCI board is not displayed on the monitor check if the PCI board is installed correctly If the same error persists call your service representative to replace the CPU module board PCI module board or added PCI board Problem Solving 5 33 How to Identify BIOS and BMC Revision Levels To help you identify your system s current BIOS and BMC revision levels refer to the following subsections BIOS Revision Level Identification During system Power On Self Test POST which runs automatically when your system is powered on your system monitor displays several messages one of which identifies the BIOS revision level currently loaded on your system see the example below Example BIOS Revision Level Phoenix BIOS 4 0 Release 6 0 250A In the example above BIOS 6 0 2504 is the current BIOS revision level loaded on your system 7 Note The BIOS Revision Level stated in the example may not reflect the actual BIOS setting in your system BMC Revision Level Identification During system Power On Self Test POST which runs automatically when your system is powered on system diagnostics are run Following the memory test diagnostic several messages will appear informing you that the mouse was detected and system configuration data updated when you see these messages the BMC messages are displayed
154. to shut down the system If not perform a reset or forced shutdown or you can restart the server by unplug and plugging the power cord Table 1 1 BMC Status LED LED indications Description Action Green BNC operates normally and CPU and PCI modules are in duplex mode Green blinking CPU or PCI Remount components whose Status LED is red If the every 1 second modules are notin problem persists replace that module duplex mode during operation AC power is all off Turn on the AC power Performing POST Wait for a while it will illuminate in green shortly after POST CPU module error After turning off the power turn it on to restart the occurred system If some error message appears on the POST PCI module error screen write it down and contact your sales agent occurred Amber Detected a fatal If LCD displays some error message refer to the error temperature error message list see Chapter 5 Check if dust is accumulated on internal fans and confirm that the fan cables are connected firmly If the message does not disappear contact your sales agent 1 16 System Overview LED indications Description Action Detected a fatal voltage error Contact your sales agent Amber blinking every 1 second Detected a temperature error to be warned If LCD displays some error message refer to the error message list see Chapter 5 C
155. ule faulty board PCI module board is Replace the PCI module faulty board Stuck Key Keyboard connection error Disconnect and reconnect the keyboard Replace the keyboard Replace the PCI module board Keyboard Error Keyboard is faulty Check the keyboard connection Keyboard Controller Failed Keyboard controller is e Restart the server faulty e Replace the PCI module board Unlock the key switch Keyboard Locked Unlock Keyboard is locked Key Switch Monitor type does not match Illegal monitor type is e Select Get Default Value CMOS Run SETUP specified from the Setup menu Clear the CMOS data 5 26 Problem Solving Table 5 3 POST Error Codes and Messages continued Error Code and Message Description Action 0230 System RAM Failed at offset DIMM is faulty e Replace DIMM Replace the CPU module board 0231 Shadow RAM Failed at offset DIMM is faulty Replace DIMM Replace the CPU module board 0232 Extend RAM Failed at DIMM is faulty e Replace DIMM address line Replace the CPU module board 0233 Memory type mixing detected DIMMs of the different types Replace DIMM with are installed appropriate one 0234 Single bit ECC error DIMM is faulty e Replace DIMM Replace the CPU module board 0235 Multiple bit ECC error DIMM is faulty e Replace DIMM Replace the CPU module board 0250 System Battery is Dead No battery is available for Repl
156. ule 1 5 V power voltage alarm upper 07 limit CPUO 5 0vsAlm Amber Lit CPU module 1 Fatal 5 V power voltage alarm 09 upper limit CPUO broken Green Blink CPU module 1 CPU module breakdown 5 20 Problem Solving STATUS LED Error Message Color d E Description Procedure CPUO FAN Al m 01 Amber Blink CPU module 1 Cooling fan1 alarm Check to see if dust is CPUO FAN Alm 03 Amber Blink CPU module 1 Cooling fan2 alarm accumulated on the CPU FAN 0 Amber Blink CPU module 1 Cooling fan3 alarm internal fans Check also if the fan cables are connected securely If not solved by the above contact your sales agent CPUO offline Green Blink module 1 PCI module logically isolated Start the PCI module by ft sever utility or dismount and remount that module If not solved by the above contact your sales agent CPU0 removed Green Blink CPU module 1 module detached Dismount and remount the PCI module If not solved by the above contact your sales agent CPU Temp Alm 00 Amber Blink CPU module 1 Temperature alarm lower limit Check to see if dust is Temp Alm 02 Amber Lit CPU module 1 Fatal temperature alarm lower accumulated on the limit internal fans Check also if CPU Temp Alm 07 Amber Blink CPU module 1 Temperature alarm upper limit Ronee dey CPU
157. ule See Figure 4 28 4 26 CRU Replacement and Server Upgrades _ PCI Board Retainer Bracket Rear Slot Cover Figure 4 28 Rear Slot Cover and Retainer Bracket Locations 8 Holding the PCI board by its top edge or upper corners firmly press the board into the PCI expansion slot on the PCI module board The tapered foot of the PCI board retaining bracket must fit into the mating slot in the expansion slot frame See Figure 4 29 Be sure to Align the PCI board with the guide rail groove and insert the board slowly PCI Board Figure 4 29 Installing the PCI Board NOTE Check to see if the edge of the bracket taper is inserted into a slot of the chassis In the case of a long board check also to see if its other edge is inserted into the bracket guide 9 Install the PCI board retaining bracket See Figure 4 30 CRU Replacement and Server Upgrades 4 27 PCI Board Retainer Bracket Figure 4 30 Installing the PCI Board Retaining Bracket 10 If installing a long PCI board slide the bracket towards the rear of the module to fasten the other edge of the board Tighten the bracket screw See Figure 4 31 Bracket Figure 4 31 Adjusting the Card Bracket to Secure long PCI Boards 11 Install the PCI module top cover securing it with three screws 12 Install the PCI module into the system cabinet following procedures previously detailed in this chapter 13 Connect the network cables
158. uns or underruns while waiting for access to the PCI bus The controller has the following 32 bit PCI bus master interface for 1 OBASE T 100BASE and a 64 bit PCI bus master interface for a JOBASE T 100BASE TX 1000BASE compatible with PCI Bus Specification Revision 2 1 m Chained memory structure with improved dynamic transmit chaining for enhanced performance m Programmable transmit threshold for improved bus utilization m Early receive interrupt for concurrent processing of receive data m On chip counters for network management W Autodetect and autoswitching for 10 or 100 Mbps network speeds m Support for both 10 Mbps 100 Mbps and 1000Mbps networks capable of full or half duplex with back to back transmit at 100 Mbps m Support for Wake On LAN System Overview 1 27 SCSI Controller The PCI board includes an embedded QLogic ISP12160A SCSI dual channel controller for supporting the hard disk drives in the storage bays It is a 64 bit direct memory access DMA bus master and a 64 bit PCI bus at 33 MHz This SCSI controller interfaces the PCI bus to two Ultra 160 SCSI buses The SCSI controller is fully autonomous and capable of managing multiple I O operations and data transfers without host intervention Video Controller The system has an integrated Intel CT69000 HiQVideo Accelerator highly integrated graphics controller that supports the following m BIOS compatibility with 1 4VGA VGA SVGA XGA and SXGA m 2 MB
159. unt model In the tower model these components are located at the lower rear of the plug in modules Clock board Interface board Back panel Figure 1 10 Chassis Board Layout System Overview 1 15 PCI Module LEDs This section describes the LED indicators located in the PCI Module and will assist you in determining the appropriate action to take as the result of a specific LED indications PCI Module LEDs include the Power LED the BMC LED the PCI Status LEDs 1 and 2 and the Disk Access LED POWER LED The POWER switch of the primary PCI module also functions as a POWER LED See Figure 1 4 When AC power is supplied to the modules the POWER LED on the primary PCI module illuminates The POWER switch on the secondary PCI module will be unlit and will not respond until a failure in the primary PCI module causes the secondary PCI module to assume primary functionality BMC Status LED The BMC Status LED located on the front of the PCI module see Figure 1 3 indicates the status of the Baseboard Management Controller BMC The LED stays green while the server is running normally If the LED is not green there is something wrong with the server The Table 1 1 shows the indications of the BMC Status LED and their meanings Tips To determine the cause of trouble use ESMPRO or the Off line Maintenance Utility to view the error log When you want to restart the server perform a shutdown if the OS allows you
160. up review the following checklist Checklist Are the system power cords properly connected to the system and plugged into a NEMA 5 15R outlet 100 120 VAC a NEMA 6 15R outlet 200 240 VAC or an UPS that meets the power specifications of the system Is AC power available at the wall outlet Did you press the power on off push button switch on the PCI Module to turn the system on power on LED should be lit Are all cables correctly connected and secured Are all jumpers and switch settings on option boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no conflicts for example two option boards sharing the same interrupt Are all switch and jumper settings on internal boards and drives correct Are the CPU modules and PCI modules fully seated in their bays Refer to Chapter 4 for installation instructions Are all peripheral devices installed correctly Are all option boards and disk drives installed correctly Is the system hard disk drive properly formatted or configured Is the operating system properly loaded Refer to the operating system documentation Are all drivers properly installed For information about installing drivers refer to your Network Operating System Configuration Guide Are the configuration settings in BIOS Setup and the SCSISelcet Utility correct For information about running these uti
161. up message will appear for these boards in numerical order PCI 1 PCI 22 PCI 3 6 The screen shows SCSI ID numbers used by the connected SCSI devices 7 Upon completion of POST the password entry screen appears prior to OS startup The password entry screen will appear after the normal termination of POST only if you have set a password in the BIOS setup utility SETUP You can enter a password up to three times If you enter an incorrect password three times the startup will be unsuccessful In this case turn off the power and then turn it on again after waiting ten seconds to boot the server IMPORTANT Do not set a password before installing the OS 8 Upon completion of POST the OS will start up Behavior at Occurrence of Error If POST or OS startup does not finish normally the server will reboot itself automatically At the time of reboot it will select the other CPU PCI module and run POST or OS startup In this manner the server retries POST or OS startup with different combinations of CPU PCI modules If POST does not finish normally with any combinations the server will stop with the state of DC OFF Press F1 to resume F2 to enter SETUP While performing retries the server displays or registers the error types For details of error messages see Chapter 5 Troubleshooting POST Error Messages When the server detects an error during POST it will notify you of the occurrence in the
162. upt or destroy data files on the drive If you are experiencing voltage spikes on the power line install a surge suppresser between the power outlet and the system power cord If the problem recurs after you have checked and corrected all of the above items refer to Diagnostic Procedures in this chapter Problem Solving 5 5 Diagnostic Procedures This section provides a more detailed approach to diagnosing and identifying problems and then locating their sources Error Checking Each time you turn on the system POST Power On Self Test runs automatically and checks all boards processors keyboard and mouse If POST finds an error it displays an error message Refer to the Error Message section in this chapter for an explanation of each error message Troubleshooting Guide Use the following troubleshooting procedures to help you identify a problem These general procedures lead you through the following Preparing the system for diagnosing problems Monitoring POST while it is running Verifying proper operation of key system LEDs Confirming loading of the operating system Preparing the System for Diagnosing Problems To prepare the system for diagnosing problems perform the following amp Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices
163. ur cellular phone or pager when you use the equipment Their radio waves may cause the equipment to malfunction x Using This Guide Do not use damaged power cords Replace it with a new one of the same type m Inthe U S A and Canada the power cord must be a UL listed detachable power cord in Canada CSA certified type ST or SJT 16 AWG 3 conductor provided with a molded on NEMA type 5 15 P plug cap at one end and a molded on cord connector body at the other end The cord length must not exceed 9 feet 2 7 meters m Outside the U S A and Canada the plug must be rated for 250 VAC 10 amp minimum and must display an international agency approval marking The cord must be suitable for use in the end user country Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country The voltage change occurs via a switch in the power supply Safety Notices for Users Outside of the U S A and Canada m PELV Protected Extra Low Voltage Integrity To ensure the extra low voltage integrity of the equipment connect only equipment with mains protected electrically compatible circuits to the external ports m Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions m Earth Bondi
164. ut there was no beep the speaker may be defective If the speaker is enabled but the speaker does not function contact your service representative or authorized dealer for assistance Record the beep code emitted by POST and see the Messages and Beep Codes section found later in this chapter Problem Solving 5 9 No Characters Appear on Screen Check the following Is the keyboard working Check to see if the Num Lock light is functioning Is the video display monitor plugged in and turned on Many modern video monitors shut down when inactive and may require a moment to warm up when activated Are the brightness and contrast controls on the video monitor properly adjusted Are the video monitor switch settings correct Is the video monitor signal cable properly installed Is the video controller installed If you are using an add in video controller board do the following 1 Verify that the video controller board is fully seated in its connector in the I O module and verify that the video monitor is plugged in to the ACTIVE video controller 2 Reboot the system for changes to take effect 3 Ifthere are still no characters on the screen after rebooting the system and POST emits a beep code write down the beep code you hear This information is useful for your service representative See Post Error Codes and Messages later in this chapter POST emits one long beep and two short beeps pattern to in

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