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NComputing L250 User's Manual

1. E Roles Fe gt Roles ay Features NComputing QA User a Administrators test8 NComputing QA User m r Backup Opera Famote Desde User 3 J Configuration E test80 NComputing QA User E CD Task Scheduler Ge certificate Ser Eaten 2 x test81 NComputing QA User E P Windows Firewall with Adve amp Cryptographic De Select this object type test82 NComputing QA User Services Distributed CC a tesi83 NComputing QA User ij WMI Control Event Log Rez Users or Butan securty principals _Object Types test84 NComputing QA User E Local Users and Groups a gt Guests Me From this location test85 NComputing QA User ts_lusrs pa o Te test86 NComputing QA User i Network Conf test87 NComputing QA User b Performance L Enter the object names to select examples testa NComputing QA User Be Performance r vanana ay Ee test89 NComputing QA User T Power Users test9 NComputing QA User test90 NComputing QA User test91 NComputing QA User test92 NComputing QA User test93 NComputing QA User A testo4 test94 NComputing QA User A test95 test95 NComputing QA User ha at nea an A testo6 test96 NComputing QA User mi fenove user logs on A test97 test97 NComputing QA User A test98 test98 NComputing QA User NComputing QA User amp Creates a new Local User account 4 Select Groups from the left navigation tree an
2. 800 x 600 x 24 bit color 1024 x 768 x 16 bit color yo tic logi 1024 x 768 x 24 bit color jai 1280 x 720 x 16 bit color Domain 1280 x 720 x 24 bit color User techsupport Password eeeeeeee 1280 x 800 x 16 bit color 1280 x 800 x 24 bit color 1280 x 1024 x 16 bit color 1280 x 1024 x 24 bit color 1360 x 768 x 16 bit color Kiosk mode no desktop 1360 x 768 x 24 bit color 1366 x 768 x 16 bit color Program Browse 1366 x 768 x 24 bit color LAAN s NNN se 16 hit onlar Ei Folder M Series M300 Device Settings N Information Connections Server groups Logn Qs Network Pa lt gt Video Resolution Sleep if idle for oms 3 r Automatic login settings Enable autologin Station 1 Station 2 Station 3 pmo fT User mtest4 mtest5 mtest Password eee Meere 00 eee O Enable kioskmode Station 1 __ Station 2 __ Station 3 pogam C perone asror C perone we COO O E E OS Pv Page 66 of 80 907549 v2 NComputing Screen Resolution Vertical Refresh Rate Sleep If Idle For Enable Automatic Login Kiosk Mode Program Folder Page 67 of 80 Sets the screen resolution and color depth to be used by the device once it connects to a host Note that for the M series all three clients in an M series kit share the same resolution and color depth settings Sets the vertical refresh rat
3. License Information H System Settings Session Status S m Sessions i 10 4 8 192 04 10 2012 10 14 Session 3 mtest36 MRACK12 3 10 4 8 192 04 10 2012 10 14 p E Session 2 Not registered e I Session 3 Not registered a Devices ee Right click on any of the active sessions listed on the right side of the console to display the following four options View Session Select this option to allow you to view the desktop of the selected session Send Message Select this option to broadcast a short text message to the selected session Disconnect Disconnects the device from the current session but leaves the session active for a Session period of time for ease of reconnection Stop Session Logs the user out of the current session Page 57 of 80 907549 v2 NComputing 4 2 Session Information NComputing L250 User Manual In addition to the session summary you can expand the Sessions section of the left navigation tree to reveal information about individual sessions Select these sessions to display additional information on the sessions themselves The Session Information screen provides the following information NComputing vSpace Management Console Fie Action CE A NComputing vSpace en R License Information BB Session 3 Not registered ci a Devices Session Device Model Device Name Activation Status User Name ME Session Information Session Device
4. Left click on the System Settings section of the left navigation tree to display settings that affect the host as well as devices that connect to it The Common tab provides the following options and information NComputing vSpace Management Console File Action Ow Y 10 x E N NComputing vSpace R License Information 7 Profiles nm Sessions E B Devices v L series e i ee M series w NComputing vSpace Servers System Settings Disconnected session deanup timeout is a minutes 0 means no timeout b Send message policy Full Broadcast Start NC Console from NC Tray Display desktop wallpapers Display last user name Y Y Ask user s permission to view session y Apply Computer Name System Uptime Main Station Auto Logon Disconnected Session Cleanup Timeout Send Message Policy Page 50 of 80 The system name of the vSpace host Displays the length of time the host has been running without interruption Reboots and shut downs will reset this counter Enabling this feature with a valid user name and password will cause the host to automatically log in to Windows when it boots Otherwise a user will need to manually enter a user name and password each time the host starts up This value determines how long the host will wait before closing a user session after its device disconnects A larger value provides a longer
5. NComputing vSpace Management Console 5 Fie Action Ow Y few amp License Information ae g System Settings Product Name Product Name Build Date Version Copyright Home Page Technical Support NC Console Version Available L300 Firmware Available M300 Firmware O x vSpace Information NComputing vSpace 02 17 2012 L 6 6 2 3 Copyright 2009 2011 by NComputing Inc http www ncomputi m http www ncomputi m support 0 4 6 1 6 0 2 0 2 The product name of the current NComputing software installed on the host Build Date The publish date of the vSpace build currently installed Version The version number of the vSpace build currently installed Copyright vSpace Copyright information Home Page The official NComputing website URL Technical Support NC Console Page 47 of 80 The official NComputing Technical Support URL The version number of the vSpace Console currently in use 907549 v2 NComputing NComputing L250 User Manual Version Available L250 Indicates the current firmware version available for download from this host M300 Firmware Left click on the sign next to the NComputing vSpace section of the left navigation tree to display the License Information and System Settings sections 2 2 License Information Left click on the License Information section of the left navigation tree to display licensing information for t
6. ccceeccscccssecescceseccenccesceseueeeuceeeecseuceseeeseeeeeueeeaeeseeceeseeseeeseuceseeseeeegeeaes 77 TO OMNO TR aA N 78 7 1 Helpdesk Tasks Remote Viewing and Controlling a Device Session ccceeccsseeeseeeeneceneeeeeeeeues 78 7 2 Maintenance Tasks Performing a Firmware Update on an Active DeVICE cccssecceeeeeeeseeeenees 79 7 3 Deployment Tasks Installing and Configuring a new Computer Lab sesssesessseesresssersrrssrrrrersse 80 Page 5 of 80 NComputing Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product A user must read this User Manual carefully before use and properly follow the instructions e Make sure that the place of installation is not too hot above 35 C too cold below 0 C or too wet above 85 relative humidity e Avoid any severe impacts to the product e Make sure that the product is not exposed to direct sunlight or any hot machinery e Please keep the product away from any items which have strong magnetic properties e Do not disassemble repair or rebuild the product e Please properly route all cables and power cords to avoid a tripping hazard An electric shock fire damage to the product or physical injury may occur as a result of tripping over the cable Regulatory Compliance FCC Information This equipment has been tested and found to comply with the limits for a class B digital device pursuan
7. Cancel to exit the Setup screen without saving your changes Note If changes have been saved with the Apply button clicking Cancel will not undo them Page 29 of 80 NComputing Device Information Device name Device ID Firmware version Serial number L250 000FE032FECF L250 1 6 4 0004 L300E45D70622 12844659 Network Information Interface IP address Subnet mask Gateway MAC address IP conflict Link detected Ethernet 10 0 30 26 Pa be ede be Be Le 10 0 30 1 00 0f e0 32 fe cf Refresh NComputing Device Setup The Connection Settings Tab The Connection Settings tab allows administrators to determine exactly how the client goes about looking for and connecting to available hosts The client can be preset to connect to specific server groups or configured to search for avaliable hosts within its network NComputing Connection Settings Manage Groups Login Settings Network Password Update At least one conne amp igjon option must be selected before the settings can be saved Autoconnect to group1 Manual connection options x Auto discovered connections Manual IP address or hostname _ Group list A vSpace Server server group is a collection of one or more individual vSpace Server servers specified by aname that is currently defined from inside each L250 device s setup interface If a server group con
8. Microsoft Windows Server to Windows XP License Rights section of the NComputing EULA In all cases your rights and obligations with respect to the use of vSpace Server software with Windows Server software and Windows Client software are defined by both the NComputing vSpace Server software EULA and the applicable Microsoft Software License Agreement or EULA For more information on licensing with Microsoft operating systems see www ncomputing com mslicensing For single user applications of your L series product such as remote control digital signage and 1 1 VDI refer to the same web page for information on client operating systems currently supported The NComputing hardware and software products described in this user manual are protected by numerous granted and pending U S and international patents Some components of NComputing products utilize open source software Please refer to the GPL Declarations section of this User Manual for more information 2015 ZeroDesktop Inc All rights reserved NComputing vSpace Server and Numo are registered trademarks of ZeroDesktop Inc Microsoft Windows Windows Media and DirectShow are registered trademarks of Microsoft Corporation Intel Core 2 Core i5 and Core i7 are registered trademarks of Intel Corporation VESA is a trademark of Video Electronics Standards Association Kensington is a trademark of ACCO World Corporation QuickTime is a registered trademark of Apple Inc YouTube is a
9. Once in the console navigate to Terminals gt L series and locate the desired L250 device in the right hand pane Right click this device select Update Firmware and follow the onscreen prompts to initiate the firmware update Once the firmware update has completed the device will automatically restart For more information on updating device firmware remotely from the host consult the vSpace Management Console Guide located in the second half of this manual Page 36 of 80 NComputing Page 37 of 80 NComputing Returning to the Server Selection Screen Once a client has connected to a host you can return to the Server Selection screen by simply logging out of the device s current desktop session using the Start bar within the OS L250 Multimedia Acceleration The L250 will display full screen streaming video and multi media applications across multiple user sessions and is optimized to do so using NComputing s vSpace Server transcoding process Windows displaying video and multi media applications are dynamically detected by vSpace Server and then transcoded for transport to the L250 device using the NComputing UXP network protocol The detection and transcoding process can take a second or two to engage during which time media will not be fully accelerated A short flicker will precede the multimedia acceleration this is normal You can control whether the acceleration engages or not for non media
10. Page 61 of 80 N Comp u ting NComputing L250 User Manual NComputing vSpace Management Console L Series 5 3 Information Tab 1 04 07 1 04 07 1 04 07 1 04 07 1 04 07 1 04 07 The Information tab provides basic information on a selected device including its network address and serial number This tab also allows you to rename the device to facilitate identification Page 62 of 80 907549 v2 NComputing L Series L300 Device Settings X MAC Address IP Address 192 168 1 68 Firmware Version 1 04 01 Please update firmware Schema ID 3 P Apply X Cancel Device Name Displays the designated device name This can be edited as desired Device ID The Model ID of the selected device L250 s have a Device ID of 300 Serial Number The serial number of the selected device MAC Address The MAC address of the selected device IP Address The current IP address of the selected device Displays the currently loaded firmware version of the selected device In this Firmware Version example the device firmware is out of date as indicated by the text Please update firmware Schema ID Miscellaneous build information for NComputing internal use only 5 4 Connections Tab The Connections tab provides several host configuration options that determine how the device finds and then connects to available hosts From here you can set the device to automatically detect available serv
11. Model Device Name Activation Status User Name Session Start Time Serial Number Firmware Version Client IP address Loaded applications The session s identifying number Session 2 M300 MRACK12 1 Not registered mtest34 04 10 2012 10 14 2 0 2 10 4 8 192 csrss exe winlogon exe taskhost exe dwm exe explorer exe ipoint exe The model of device connected to this session The name of the device connected to this session user configurable The device s activation status which is dependent on registration The Windows User Name associated with this session Session Start Time The date and time that the session was created Serial Number The serial number of the device associated with this session Firmware Version The firmware version being used by the device associated with this session Client IP Address Page 58 of 80 The IP address of the device connected to this session 907549 v2 NComputing NComputing L250 User Manual Loaded s The applications currently in use by this session Applications Pp y y 4 3 Session Controls A number of controls that provide easy access to some common operations appear at the top of the console These operations include the ability to remotely view a specific session or to send that session a message NComputing vSpace Management Console Om EHO H N NComputing vSpace H USB Assignment Session Information Refresh Refreshes Device and S
12. PowerOn 140 EJ mrackos 2 13002027 Registered Poweron 140 Gy mrackos 3 13002027 Registered PowerOn 140 Gy aracks7 12010945 Registered PowerOn 15 1 10501 a P pease Z g MRACK06 1 13002102 Registered Power On 1 4 0 TJ oarackss 12001843 Registered PowerOn 15 1 10501 pme ceive aaa ces in J oarackse 12002288 Registered PowerOn 15 1 10501 By maces aoe a ee cae J oarackeo 12011946 Registered PowerOn 1 5 1 10501 Lan DD cl eee ee GJ aaracke1 12005516 Registered Power On 1 5 1 10501 E wracxo7 1 13002121 Registered Peer Os 140 QARACK62 12011936 Registered Power On 1 5 1 10501 13002121 Registered Right click on one or more devices displayed in the L series or M series Devices list to display some basic maintenance options Standard left click box selection shift click and ctrl click methods allow for the selection of multiple devices at once e Reset Device Resets the selected device e Refresh Device Information Refreshes all information on the selected device within vSpace e Apply Configuration Profile Applies a stored Configuration Profile to the selected device s e Store Configuration Profile Stores a profile of the selected device s settings for future use e Update Device Firmware Initiates the Firmware Update process on the selected device e Set Device Password Opens the Device Password menu for the selected device Se
13. Sets the desired password for Remote Console access by other hosts Hosts attempting to connect remotely to this system will be prompted for this password 2 5 System Settings Performance Profiles The Performance Profiles tab allows administrators to configure and assign separate performance configurations for varying network environments such as Wireless Low and High Speed networks Page 52 of 80 N Comp u ting NComputing L250 User Manual NComputing vSpace Management Console System Settings Assign Sgp 8 Allows the administrator to choose from a selection of custom performance Performance l D profiles to be used in specific network environments Profiles Advanced Provides additional advanced configuration options see section 2 6 2 6 System Settings Performance Profiles ADVANCED The Advanced menu allow administrators to create edit or delete individual performance profiles The specific settings and their effects are detailed below Page 53 of 80 907549_v2 NComputing Advanced Performance Profile Settings x Remove Custom Profiles i S If desired you can modify the performance settings Delete Profie the predefined profiles or you can create entirely new custom profiles Customize Profiles Select performance profile L series on a high speed network Restore Defaults Show Desktop Wallpaper Default Show window contents while dragging No Menu ani
14. When the device is setup to autoconnect to a server group it will connect to the first available server in the list in the order set in the group If the first server is not available the device will then connect to the next server in the group and so on This is a key component for using the auto failover feature of the L250 L Series L300 Device Settings x N Information Connections Server groups 4 Login network Pa lt Refresh server list Discovered by terminal SALES 2 UP DOWN Changes the order in which a server within a group will be accessed gt gt Adds a detected server to a server group Add Group Creates a new server group Add Server Adds a new server to an existing server group Remove Removes the selected server or group Page 65 of 80 NComputing NComputing L250 User Manual 5 6 Login Tab The Login tab provides several configuration choices that determine how the device will behave once it connects to a given host system including screen resolution and automatic login options Note that the L series and M series Login configuration menus vary slightly as seen below L Series L300 Device Settings EX N Information 7 Connections Server groups Login Qs Network Pe 4 gt Vertical refresh rate Sleep if idle for 60Hz v Never v Autologin settings 640 x 480 x 16 bit color 640 x 480 x 24 bit color 800 x 600 x 16 bit color
15. about configuring the access device e Make sure the LAN cable is properly connected to the host computer e Make sure the host computer and access device are in the same subnet local area network e Make sure any firewall or anti virus programs installed in the host computer or network equipment are compatible with the vSpace Server software Connection ended unexpectedly Message This message appears when the connection stops due to abnormalities occurring on the host PC or network equipment e Check the Host PC or the network equipment when this message appears and restart the Host PC and access device Unless the Host PC is rebooted existing data in the Host PC may be used as Is e Check to see if the host PC is overloaded or experiencing stability issues e Check to see if the network traffic is overloaded There is a feature in the vSpace Server software that keeps disconnected sessions running and available If the user reconnects while a disconnected session for that username is present the software will Page 40 of 80 NComputing connect the disconnected session to the new session The user will see the desktop as it was when the disconnection occurred The administrator can configure the software to keep disconnected sessions running and available indefinitely or to close them automatically after being disconnected for a specified period of time The setting is in the administrative console s system settings and is
16. called Clean up disconnected sessions not in use Page 41 of 80 NComputing Glossary e Client Device a network computing device using NComputing patented technology It doesn t use CPU VGA and PC chipsets it only uses a programmable SoC to connect to a Host PC An access device using NComputing User eXtension Protocol UXP can be connected to Host PCs by using the LAN cable Also it can be connected to remote PCs through the Internet using TCP IP e Administrator a person who is responsible for managing a multi user computing environment such as a local area network LAN The responsibilities of the system administrator typically include installing and configuring system hardware and software establishing and managing user accounts upgrading software and backup and recovery tasks e Alias a fictitious name used by an individual as an alternative to her or his true name e Client Server describes the relationship between two computer programs in which one program the client makes a service request from another program the server which fulfills the request e Console the text entry and display device for system administration messages particularly those from the BIOS or boot loader the kernel the init system and the system logger e DHCP Dynamic Host Configuration Protocol is a communications protocol that lets network administrators centrally manage and automate the assignment of Internet Prot
17. grace period during which users can re connect their device without losing progress This setting controls the NC Message feature which allows devices to send messages to each other Full allows users to send messages to all connected devices Point to point restricts messages to a single target device Disabled turns NComputing Start NC Console from NC Tray Display Desktop Wallpapers Display Last User Name Ask User s Permission to View Session NComputing L250 User Manual this functionality off entirely This setting determines whether the NC Console can be opened from the NC Tray icon in the task bar Enabling this feature will allow device users to select and display custom Desktop Backgrounds within their Windows sessions Enabling this feature will auto populate the user name of the last user to log in when a new user attempts to log in to Windows Enabling this feature will prompt the target user session for permission if someone attempts to view their session through the NC Console 2 4 System Settings L Series M series The L Series M series tab provides access to settings that control video streaming USB support and remote console support among other features NComputing vSpace Management Console 5 Oj x N NComputing vSpace R License Information 7 Profiles Sessions Video Streaming Support oi B Devices 0 Video streaming support v L series
18. large device as shown in the L250 Device Setup section of this guide Page 45 of 80 NComputing The small devices can support USB 1 1 connections a standard that most USB keyboards and mice are compatible with without this additional connection NComputing vSpace Server 6 Management Console Guide Before beginning make sure you ve downloaded and installed the latest version of vSpace for your selected operating system For the purpose of this document we will be using vSpace 6 in conjunction with the L250 and L250 access devices Older versions of vSpace may contain variations in console layout and features but many of the same concepts and terms will apply While certain examples given herein highlight the L series specifically it should be noted that the L series and M series share nearly identical configuration options 1 1 Installing vSpace Begin by going to www ncomputing com softwaredownload and downloading the latest version of vSpace Once the download is complete launch the vSpace installer and proceed through the guided install process Be sure to reboot your host once the installation process is complete 1 2 Registering vSpace vSpace Registration Once vSpace is installed register the host software by right clicking on the NComputing icon in your system tray and selecting vSpace Registration as shown in the image to the right Customize This will launch the Registration Utility a
19. of 80 907549 v2 N Comp u ting NComputing L250 User Manual Profiles USB Assignment Sessions f Terminals L Series a A eS L Series L300 Device Settings 7 Comectons server groups Logn gt password gt a p a Remote ySpace Servers 5 14 Applying Profiles To apply a saved profile to other devices select one or more L M series devices within the L or M series Device list and then right click on any of the selected devices From the pop up menu that displays select Apply Configuration Profile as shown below Page 74 of 80 907549 v2 NComputing NComputing L250 User Manual NComputing Space Management Console oj x File View Ow Y H AN NComputing vSpace A Profiles G Y USB Assignment G Sessions L Series devices in the LAN r Terminals x v L Series All devices Search Settings Columns i Remote vapace Servers Device Name V User Name Session Serial Number Activation State Device State Version Buik A QARACKSS test99 Session 21 Registered Session started 1 04 04 1041 QARACKIS test93 ssion 19 2d 1 04 04 104 3 Reset Device sd i0404 104 on 15 Refresh Device Information sd 1 04 04 104 ote aa Apply Configuration Profile gt ee amp ssion 9 Store Configuration Profile 2d 1 04 04 104 1 04 04 104 Update Device Firmware ed 1 04 04 104 ai D Set Device Password d 1 04 04 104 Registered Se
20. printers can be connected to the vertically oriented port that is to the left of the audio ports note that these generic ports are not active until you have connected to a vSpace session Network connection The L250 device can be configured to use DHCP assigned network settings or use static IP settings specified by the user To use DHCP assigned settings power on the device then go into the Device Setup click the Network tab and select the bullet labeled DHCP Page 25 of 80 NComputing NComputing Connection Settings Manage Groups Login Settings Ne sork Password Update IP Address Configuration Interface Ethernet l vad Device name 250 000FE032FECF DHCP Static Optimize for LAN Ping Test Enter hostname or IP and click Ping Click to save changes to the IP address configuration Apply If static addressing configurations are used on the network select Static configuration and supply the appropriate IP Subnet Mask Gateway and DNS server primary and alternate information Click OK to save changes and return to the main screen When your L250 device is connected to the network the LNK light indicating Ethernet link on the L250 front panel should be on and you should see that the Ethernet activity light ACT also blinks when th
21. registered trademark of Google Adobe and Adobe Flash are registered trademarks of Adobe Systems Inc All other trademarks are the property of their respective owners Page 3 of 80 NComputing TABLE OF CONTENTS MAPON NOLO a E N NE E E A E E E er eT ee 2 SE E O A A E E 6 FS UO CO im WING rea E AE E arcs tase E seeean 6 FG PUA Om IV O ce seceec cic psec nc sce ce sy E A E A 6 PEDOG ION Cement nen EA enn ene ee ee ere ee ee ne ee ete ee 8 Produ r Oi W e a A a sarees hrc roe ches ae se Sac nec anne ene hoc ore apo sanoeeeesd 9 FOS UU a E E N E E E A 10 vSpate Server soltWware 1S Cal Ul OMe cca aceviectadcrseiscaedaevauen e E iovmaanecinep ance 11 Os gy AC COUE geri O pene tete E tne warren te ener ee ee ere er ee ere 13 Product REGIS COW ene E esse eseesse eseseseaes 14 OMS REISE eat ON a A E E ete maeeee 15 ONERE T AT OM oa ince secessanee sas seaaonaesactes aceineteiecesaecsecdete aeneosnieaeet 19 PO SIS ell Fre UU nerasi a tse seni nasctue nesegin ca vnsvadasusese dussumcasansaare tanta raeegiarmatesesseesecseeiseatasereet 21 Updating the VSpace Server Software sisccsicccssuccrsdcesevatarescavancvseran sarees vangadsaiwnsaveersdeewealenciceasisdesvousdenanaraces 22 Unin ll ENE ON cassis clossare cs cis ances EN E raat araances N 22 Windows Configuration NOLES ioeiscsasscssasdsesaawesnadsaonevdeotvasacecodessavcesat seavouapaacevenasdavadeleccssuneisauaavandoosuioeers 23 Client Access License CAL Installati n ws isia de cnsccxesesnsicavessnn
22. the host PC Q can t download any vSpace Server software updates Page 44 of 80 NComputing A Make sure that the software is registered and the correct TCP IP ports are open see Product Registration section Q Why does a warning message appear when install the vSpace Server software A Windows provides a firewall that displays a security warning message when a new network port is used see below If you click the Keep Blocking button you will not be able to find NComputing servers If you select the Unlock button the port will be open unless you block it manually If you select the Ask Me Later button the port will be open temporarily and the security message will continue to appear whenever the port is accessed Q Can the product support 100Mbps or 1Gbps A The L250 will accept a 1Gbps connection but the device itself does not benefit from bandwidth which exceeds its average usage typically under 10 Mbps Q What is transcoding A Transcoding is the process of converting media formats from one type to another This is a common technique used when wanting to optimize video for a given player or device For instance you may transcode some video to play on a mobile phone vSpace Server has an efficient transcoding engine that converts video into a stream that can be locally decoded and displayed on the L250 device in real time completely transparent to the end user Q If a customer wants t
23. you will need to enter your password Then click the Next button Page 14 of 80 7 AC ar 907549 _v2 NComputing e Next you are presented with the vSpace Server End User License Agreement EULA If you agree click in the I agree check box and then click the Next button Online Registration In the case of Online Registration follow the instructions below Otherwise skip to the section titled Offline Registration Online registration will be completed automatically if possible during software installation If your host system is unable to access the internet e If you want to register your software and L series access devices online leave the Register vSpace Server software radio button selected and click Next N License wizard Type of Registration Please select required action Computing Register vSpace server software Get additional licenses Continue offline registration Tees ST Coe e Atthe Customer Data screen if the data fields are not already populated with the information entered during product installation enter the registered user s relevant information Each field in this window must be filled in Once you have entered all the data click on the Next button and proceed through the additional screens that show you which devices are connected and the current registration status vSpace Server 6 Page 15 of 80 NComputing L250 User Manual NCom
24. 38231 Page 18 of 80 907549_v2 NComputing NComputing L250 User Manual Offline Registration In the case of Offline Registration follow the instructions below If you have completed the online registration section skip to Using the access device e If you don t have standard Internet connectivity you can use standard email to register your vSpace Server software and L series access devices e To use offline registration select the Register option and click Next i WY License wizard Type of Registration Please select required action Computing Register vSpace server software C Get additional licenses Continue offline registration lt x net gt __concel_ e Atthe Customer Data screen if the data fields are not already populated enter the registered user s relevant information Each field in this window must be filled in Once you ve entered all the data click the Next button e The registration wizard will then show you a list of all unregistered L series access devices that are currently connected to this vSpace Server host and can now be registered e On the next screen you then select the Create off line registration file option and click Next Registration Type Online or create offline registration file Computing Register online using your internet connection Create offiine registration file Use tunnel co
25. K41 x Registered 03 ey ee Senes Ey QaRACK42 Reset Devic Registered 5 10501 Registered Session started 1 4 0 a Remote vSpace Servers DJ oaracks3 Refresh Device Information _ Registered 5 10501 Refresh Device Information Registered Session started 1 4 0 g QARACK44 Registered 5 10501 i MRACKO2 3 Registered Session started 1 4 0 EJ aarackas Apply Configuration Profile Registered 5 1 10501 MRACKO3 Apply Configuration Profile Registered PowerOn 1 4 0 E qarackss Store Configuration Profile Registered 5 10501 E mracko3 1 Store Configuration Profile Registered Power On 1 4 0 E Qaracka7 Registered 5 10501 E mracko3 2 Registered Power On 1 4 0 DJ oarackss Update Device Firmware Registered 5 10501 E mracko3 3 Update Device Firmware Registered Power On 1 4 0 E oarackss Set Reset Device Password Registered 5 1 10501 FERACE Set Reset Device Password Registered Paeron hao QARACKSO 12119400 Registered 5 10501 g MRACK04 1 Registered Power On 1 4 0 QARACKS1 12118689 Registered 5 10501 g MRACK04 2 13002026 Registered Power On 1 4 0 DJ QaRacks2 12110066 Registered Ss 10501 mracko 3 13002026 Registered Power On 1 4 0 QARACKS3 12118566 Registered m 10501 MRACKOS 13002027 Registered Power On 1 4 0 DJ QaRack54 12111265 Registered S 10501 g QARACK55 12118506 Registered Power On Lat 10501 g QARACK56 12119382 Registered Power On LSI 10501 E mrackos 1 13002027 Registered
26. NComputing L250 Ethernet Virtual Desktop with vSpace Server User Manual NComputing Important Notices Please note that reproduction of this User Manual in whole or in part without express written permission from NComputing is not permitted NComputing reserves the right to make improvements and or changes to this User Manual and to the products programs and or specifications described herein at any time without notice Information contained in this document may have been obtained from internal testing or from a third party NComputing shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material The latest version of this User Manual can be downloaded from the Documentation page in the Support section of the NComputing website at www ncomputing com Refer to the Limited Hardware Warranty applicable to your region for information on what is and what is not covered by the warranty your responsibilities exclusions and how to obtain service It is your responsibility to download a copy of the warranty at the time of purchase to keep for your records The warranty can be downloaded from the Documentation page in the Support section of the NComputing website Please refer to the End User License Agreement EULA and Terms of Use TOU that are presented for your review during the software installation process The information contained in these do
27. NComputing L series access devices with vSpace desktop virtualization software dramatically cut your computing costs by enabling multiple users to share a single PC server or virtual machine Each user gets their own virtual desktop with a rich multimedia computing experience that is practically indistinguishable from running on a full PC Best of all IT staff and end users do not need special training because this end to end solution is easy to manage and is compatible with standard desktop applications Access Device Network Sa B Sa B Se w vSpace N g Lei ia Host System End User Environment L250 Model The L series delivers the best possible virtual desktop experience with the addition of a high performance video acceleration system that supports full screen motion video higher screen resolutions and more USB ports The L series is available in two distinct versions L250 and L300 This manual covers the L250 on Windows operating systems refer to the NComputing online Knowledge Base at www ncomputing com support and search on OS Support for specific Windows operating systems supported For documentation on available Linux operating system support refer to the Knowledge Base search on L series Linux The following table summarizes the key features of L250 L250 Page 9 of 80 NComputing Host Setup System Requirements Starting with vSpace 6 5 the maximum number of L Series
28. OS T A asses EE EA EE E A ETE O E E E E vans sents 59 20 Device Manageme Ni eccess nnn E se sneganaavereriadesa ees pact toauenseeueanncreets 60 os Pi Lseries M e EN 60 PA DVI CS GOW DS accccactcmasaay conan vasa ntact eens erase anancaciencaiea per ceaesie nese ce peaaesaadaaquaaaae NE 61 Dio VAT OM EON WAN eaa E AA A E sata anaacavabesdaestenbeoaans 62 Dee OTN GCE OMS 1 a iscenpacccecassarnciatienas eacaesaduecosecunacsatee upeisncea we N 63 DD SOR VET EOS Wa saat vcaareanrncaicinnneecaeuenneecasce miaceaces ayes rcea prs eceantantecaaimannne niateanaeaaueceneeoanseiielarseneseeacent 64 DO ORIN WA a ear newasienas eacaesaduecoseeuaesance wieseecee wees ecouaesnsaceant an etmoiteaaaeasacoeneeaansecneeaateauneteeaees 66 Died INET ON T iageaeccacnsaut nonareaeeceaiainaatecsecenneeaecewiateanceunetsvcee E 68 DO aS SONG TAIO acacsaauecosecunacsaiec uvessncea we esecouaesnsncaant ae aasidesaeeasaseneeaensauaaeaeieauneteeceens 69 DIC Ate Fa e E AA A 70 5 10 Search Settings and COMUMMSxsscstscisssdcaroicorsnisaseenncasncearmopncacinaniecsiatsesianadegaabasicertebasnceunaaedeaieaeerisen 71 SALL COMMUN ARON Profle einne EREA Ea Eii 72 DZ Tean PONCE oaa a E 72 ie EAE PONE aeran A A EE A 73 AANE PONE raa a E tacaceeuaeunseaseuecoaces 74 6 0 Remote V5 aCe SEVES snicker kn EEE E EAEE E 76 6 1 Enabling Remote Console Support cccccsscssscccseccseeeesceeeccsnceeseeseeeceuceeeeeseeeeeueeseeeeeneeaeeeseeeeeesenes 76 6 2 Remote Console FEACULES
29. a l E Video o e M series SENEN i w NComputing vSpace Servers r USB Support USB support for L series M series devices Y System Settings Register future devices in the background Remote Console Support Enable remote console on this server Remote console password V Apply The L series M series tab provides the following options and information Page 51 of 80 NComputing Video Streaming Support Video Quality USB Support for L Series M series Devices Register Future Devices in the Background Enable Remote Console on this Server Remote Console Password Enables or disables vSpace s proprietary video compression and streaming technology Increases or decreases the streaming compression ratio used by vSpace Higher compression means more CPU load but lower network bandwidth use Lower compression means lower CPU load while increasing the amount of data streamed across the network Enables or disables USB support for L series and M series devices Enabling this feature instructs the vSpace host to automatically register and activate L series and M series devices that connect in the future This process will be completed silently in the background and requires no further interaction Enabling this feature will allow other vSpace hosts to view this host s settings as well as information on active sessions and USB port assignment
30. ame activation Save as type Activation File Out as TXT txt a Hide Folders e Before the registration wizard writes the data file you will get a Summary screen showing all user information that will be written to the data file Also any connected but unregistered L series access devices will be listed for registration e lf the information is correct click the Register button or click Back if you wish to change any of the information e Next email the created txt file to registration ncomputing com Alternately you can copy the txt file to another PC if necessary to send the email It should normally take only one or two minutes to receive the vSpace Server license file by returned email If you do not see the file in your e mail Inbox be sure to check your email filter to ensure that the message was not flagged as Junk or SPAM mail When you receive the license file save it in a convenient disk location and restart the Registration Wizard Select the Complete offline registration by using activation file or Continue offline registration option and click Next and navigate to the disk directory where you have stored the returned license activation file Page 20 of 80 amp w License wizard Activation via File Email Please turn on the devices which were active during the creation of the activation file Load file received from tec
31. any other networks with which it communicates To be part of the Internet an organization needs an Internet network number which it can request from the Network Information Center NIC This unique network number is included in any packet sent out of the network onto the Internet e LAN local area network LAN is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area for example within an office building Usually the server has applications and data storage that are shared in common by multiple computer users A local area network may serve as few as two or three users for example in a home network or as many as thousands of users for example in an FDDI network e Log on in general computer usage logon is the procedure used to get access to an operating system or application Almost always a logon requires that the user have 1 a user ID and 2 a password Often the user ID must conform to a limited length such as eight characters and the password must contain at least one digit and not match a natural language word e MAC Address in a LAN or other network the MAC Media Access Control address is your computer s unique hardware number On an Ethernet LAN it s the same as your Ethernet address When you re connected to the Internet from your computer a correspondence table relates you
32. atest version Q When start my access device why is the server connection list blank have the vSpace Server software on a host PC in my network can connect to the host PC if provision its IP address in the access device A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but servers outside the device s subnet will not automatically populate in the server list Q When go to the device list in the administration console why do some of my access devices never show up in the list A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but its record will never appear in the administration console s device list Q When try to do a manual firmware update on the access device why does it not connect to the host PC and download the firmware A This condition occurs when the host and access devices are on independent subnets An access device can run in this mode but it can only download firmware updates when it is on the same subnet as the host PC Q When start my access device why does it not automatically update its firmware from the host PC like my other access devices do A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but it can only download firmware updates when it is on the same subnet as
33. below te Console Support Enable remote console on this server IV Page 76 of 80 NComputing 6 2 Remote Console Features While many of the host management features can be accessed remotely there are some differences between what can be accessed remotely from a different vSpace host on the same or different subnet and what can be accessed locally from the Management Console running on the host to which devices are connected Below is a feature matrix demonstrating some of these differences Available Remotely Available Remotely Available Locally same subnet cross subnet vw y y S System Settings s y y S vw y A S USB Assignment CONEA ey a Connected Sessions CONEA sw VM Device Settings Sde vf While keeping the limitations listed above in mind features available through the remote console NINN function in much the same way they would locally Below is a brief overview of each subsection available for each remote server Server and Click on the server name within the left navigation tree to display a mix of vSpace Licensing and Licensing information for that server as described in sections 2 1 and 2 2 of Information this guide Provides a selection of host configuration options as described in section 2 3 of System Settings Meida Displays a list of currently active sessions on the selected host Unlike the local Sessions Sessions list you cannot directly interact with sessions viewed th
34. cecsnecenceeeecsuceenceseuceencesseeesnecsnseseeesencesseeseuseensesseesenss 39 O g E A ee ee ee ere er eee eee eee 42 FP aerate sate a tae atoecaty A so cee cipaspea seleaie sua aoa saipnae A 44 NComputing vSpace Server 6 Management Console Guide ccccssecssecceseceseeeseecaeeceneceeeceeneceseeeeneeeneees 46 MM NYS ea VS CO EAT neces see eb nage E E EE E EEE T E E E 46 1 2 TIS We WN VSPaCE erinacon E E EE E 46 1 3 Connecting Your DEVICES aaa costco os E E EEE 46 Z ONCOMPUUNE VIPATO arra E N E R 47 Doe Sa Ge Ni ONN Oa A meine aheetonsn 47 22 VCS TASC ITOM a UON yria S EO 48 2 3 System Settings COMMON acccscectets cag seeesasecotanscnacenansdaacenanesanssteesanacaeaees EENE NE EREEREER EE ESEESE En as 50 Page 4 of 80 NComputing 2 4 System Settings L Series M serieS esssssssessrrrressrrrrrrsssrrrrrressrttrtrestttttrtssrrttteussrrtteesssrrtreresserereee 51 2 5 System Settings Performance Profiles csscccssccsesseccsevscssvensesenenseseessenesenseseneuseseuessenssencesenens 52 2 6 System Settings Performance Profiles ADVANCED cc csccccsecccsceceseeceeceeeceeeeeeseeceeeeceseesenees 53 BO POOR CS saps sees ceeaa cesar sen caste E E E anne sanatessasateesaee 55 OD SS SNOW See vacctravns sha ssese cies vce ues esp use E T E A E A 57 BAM SES SIO VETS W E E EE E E A A A A O N E E 57 A2 SESON IM Orma CIO costo renee tect vagnetenec sneer S ateeueaauaneceaticevsesacieosracanaueecacchaeease 58 a SOSS ION ONE
35. cuments is very important The EULA and TOU constitute agreements between you and NComputing and are accepted by you by installing and using the product It is your responsibility to print a copy of the EULA and TOU directly from the installer in order to keep for your records This product gives users shared access to computer resources It is not a computer and may not support all software applications especially high resolution graphics applications or 3D games that are designed to be supported by stand alone computers Similarly it may not support all hardware peripherals that are designed to be supported by stand alone computers Refer to your computer operating system and application software vendors license agreements for information on using these products with NComputing systems Additional software licenses may be required Page 2 of 80 NComputing Microsoft Windows Licenses You are licensed by NComputing to use the vSpace Server software under the terms of the EULA You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device or user accessing Windows Server software You cannot use the vSpace Server software with Windows Client software i e Windows Vista Windows 7 unless a single user and no other user accesses the same Windows Client software at any one time or you are authorized to do so under an applicable license from Microsoft or as expressly set forth in the
36. d double click on Remote Desktop Users Click Add and then enter either the user names you ve recently created or simply enter everyone Page 13 of 80 8 ICompnputing 1250 User Manua on uun NComputing L250 User Manual amp g If you are installing a host into a domain environment which uses domain user accounts contact your local system or network administrator to have them create any additional user accounts that you may need Product Registration Important DEVICE AND VSPACE SERVER SOFTWARE REGISTRATION ARE REQUIRED TO RECEIVE VSPACE UPDATES AND TECHNICAL SUPPORT Product registration is required for all L series devices and vSpace Server software to enable normal product use downloading updates and technical support When registering the software all the access devices must be connected to the host system using Ethernet Select vSpace Server Registration in the Windows Start menu as seen below Default Programs 6 Internet Explorer 64 bit i Internet Explorer Windows Media Player g Windows Update Administrator Di Accessories Documents i ie d Maintenance s Computer m NC Console Network Control Panel P Oracle VM VirtualBox Guest Additions d Startup Devices and Printers Administrative Tools gt Help and Support vSpace Server 6 on Server 2008 R2 e Atthe registration program welcome screen if vVSpace Server password protection is turned on
37. daeveasadoseieindoesnodadaceadeva savaciacandinctuedsiendiesacdeebanwnas 24 230 DOV ICS SCD aaccasscuaaeoeeseasa E O A E E A pate destae tessa eanutedataesenooianeet 25 Po OF YY ci IS arses nsec nin nna eset cascade sees AE dant nate dace mentee aneeressee i seaeadeecet 27 Using Your LZ SO ACCESS DEVIC Oeann E E ws tate dastie EEE 28 Toe SEN e ECON oe E aa S E 28 Bevc IM ona Oaa AE 29 Ine DE e emp 5 OE S E 29 Device Setup The Connection Settings Tab s sseesssesseesssrsserssereserrerrssrrseerssreseressresrersereseeeseeeseee 30 Device Setup The Manage Groups Tab ccccccccssseccsscecenceceecetescceececenceseeceseeceseecesuceseeeeenecegeeeees 31 Device Setup The Login Settings Va vesciccsssctsdsacaatscolsneencedessacsasehscacedsapeasurdneatecusadoamiceeviedessvawdeahnerace 32 DEVICE Setup Ihe Network Marc ct seas ecssnnaecacataesnecnuea AE Eana ERE 33 Device Setup The Password VAD sins ssacescsssuaatsdsandesdacahins eecedeseancanet rna EEEREN AA ETA TEE 34 D vic Setup The Update Tab eienan gecbacantac sesache suetacenadouce ced avacieeadaeetuecasautaaenee 36 Returning to the Server Selection Screen sssssssssessressressersssrssrrrsrrssrresrrssrrsrersseeserrseresrersereseersereseee 38 L250 Multimedia Acceleration ccccssscsssccssccsesccscecseccssccseccsecceusceseecsescensceseceesceseceeesensseeceseeseneseneess 38 Troubleshooting amp error messages cccesccsscccseccscccs
38. e in Hz to be used by the device Instructs the device how long to wait before turning off its video signal thereby allowing the monitor to enter its built in screen saver mode Instructs the device to use a specific user name and password when it connects to a host When enabled the credentials will be entered automatically allowing for a swift login Specify the user credentials in the fields below this option Instructs the device to immediately launch a specific application on login instead of providing the standard Windows desktop experience The name of the executable or object to be launched on startup The path to the file to be executed 5 7 Network Tab The Network tab provides standard network configuration options including a choice between static and dynamic IP acquisition L Series L300 Device Settings N Information Connections Server groups i Login Network Pa 4i gt Network configuration Interface Optimize for Ethernet LAN r DHCP Static IP address IP address 192 168 1129 Subnet mask 255 255 255 0 Default gateway 192 168 1 1 _ Preffered DNS server 192 168 110 Alternate DNS server 192 168 1 15 Interface Indicates the device s network interface Optimize for Indicates the type of network being used LAN Local Area Network DHCP Instructs the device to acquire its network information from a DHCP server Instructs the de
39. e Section 5 11 for more information on storing and applying configuration profiles Double click on any device displayed in the L series Devices list to open the Device Settings menu This menu contains the following sub menus which are explained in detail in the pages that follow cont in section 5 3 e Information Basic device information e Connections Connection options e Server Groups Details on preconfigured Server Groups and their contents e Login Options for manual and automatic login e Network Network settings and options e Password Device password options e Update Controls for updating device firmware Page 60 of 80 NComputing 5 2 Device Groups When dealing with large numbers of devices spread throughout several logical or physical groups for example deployments across several office floors or classrooms it can be advantageous to group these devices within the vSpace console itself This can be accomplished by right clicking on the L series section inside the Devices group within the left navigation tree and selecting Add Group which opens the Device Group Management interface as shown below From this interface devices can be added to a group which can be given a name befitting the nature of your deployment Once created groups can be selected from the L series section of the console for easy configuration as shown below
40. ealing with certain firewall applications you may need to make sure that the NComputing exe files have proper access permission to the network These exe files include KMSERVC EXE BOOTSRV EXE KMMSG EXE KMUPDATE EXE KMREGWIZ EXE Within the Exceptions tab of the Windows Firewall the ports that should be opened are TCP Protocol 27605 27615 3581 3597 3645 3646 3725 UDP Protocol 1027 1283 3581 3725 Please see our Knowledge Base at http www ncomputing com support for more details e At the software End User License Agreement and Terms of Use screens read the agreements and if you agree click on the agree checkbox and then click on the Next button fe NComputing ySpace 4 9 2 Additional Options Select additional options to install JV Install Administrative Network Console Administrator Password SO JV Set Administrator Password Create Password Retype Password Please make sure your passwords are identical Password fields cannot be left empty e At the final Confirm Installation screen click Install to begin the software installation and then follow the additional prompts This process may take up to 5 minutes to complete and it is normal for the system to beep frequently The installer may appear to stop but if the mouse Page 12 of 80 NComputing cursor regularly switches between the pointer and the hourglass everything should be proceeding normally If the i
41. enter Device Setup password cannot be recovered Page 35 of 80 907549 v2 NComputing Device Setup The Update Tab The Update tab allows the user to select from multiple ways to update the device firmware from a vSpace Server host on the network using several methods e Search and update from the local subnet This setting instructs the terminal to look for any vSpace server in its subnet with updated firmware e Search and update from an FTP directory This setting instructs the terminal to search for updated firmware from an FTP directory e Update from a specified firmware file on an FTP server This setting allows you to direct the terminal to a specific FTP server for an update includes fields for FTP server login NComputing _ Connection Settings Manage Groups Login Settings Network f Password Uprate Update Method Search and update from the local subnet _ Search and update from an FTP directory O Update from a specified firmware file on an FTP server FTP URL Username Password Confirm Manual Update Update Now Click to update the firmware now Automatic Update Automatically download and install the latest firmware every time the device powers up To push a new firmware version use the NC Console application Launch the NC Console application directly from the Start menu Start All Programs NComputing vSpace Server NC Console
42. er has closed out their session the administrator is free to select all of the devices in need of a firmware update in the L series Devices list and perform a firmware update via the right click menu 5 1 L series of this guide Page 79 of 80 NComputing 7 3 Deployment Tasks Installing and Configuring a new Computer Lab For this example we will go through the steps of initially deploying a series of devices verifying their connectivity and performing some initial configuration tasks These actions demonstrate the use of the following vSpace console features e Performing a firmware update on multiple devices simultaneously e Storing and applying a device profile to multiple devices simultaneously The Scenario A school is adding a lab with an additional 20 devices to their existing NComputing deployment To expedite the deployment process they will perform as many tasks as they can from the host rather than configuring individual devices Step 1 Connect and Configure the First Device After creating a host system with sufficient hardware resources for the intended user load and completing the vSpace installation and registration process outlined in 1 1 Installing vSpace and 1 2 Registering vSpace of this guide the administrator connects the first device to the host created for this lab This device will serve as the template for the rest of the devices in the lab Once connected the administrator locates the dev
43. ere is active Ethernet traffic to from the device Installation with monitor mount The L250 device comes with a mounting plate and two mounting screws which can be secured to a monitor via 75mm or 100mm VESA compliant mounting holes The L250 device then attaches to the mounting plate resulting in a zero footprint workstation In general we recommend using the top two mounting holes on the monitor to give maximum cable access space Page 26 of NComputing Note The L250 product also comes with a Kensington security lock interface for additional theft protection L250 Firmware Update It is always recommended to use the latest available version of firmware on your L250 device Each installation of vSpace Server includes the latest firmware so no additional downloads are necessary to complete this process See the Device Setup The Update Tab section of this manual for firmware update instructions Important Please ensure that you have updated to the latest vSpace Server software and device firmware and registered your system before contacting technical support with a problem Many common issues can be resolved with a simple update Page 27 of 80 NComputing Using Your L250 Access Device The Server Selection Screen The Server Selection screen is the first to appear when the L250 device starts From here you can connect to a host refresh the Available Connections list vie
44. ers or instruct the device to connect to specific predetermined hosts or groups of hosts Page 63 of 80 NComputing L Series L300 Device Settings x N Information Connections Server groups Login Network Pe At least one connection option must be selected before settings can be saved Use Server groups tab to change server groups in drop down list below Autoconnect to croup i 7 Manual connection options IV Auto discovered connections V IP address or hostname Server group list Apply 2 Cancel Autoconnect to Manual connection options Auto discovered connections IP address or hostname Server group list Configures the device to automatically connect to a predefined server location or server group Configures the device so that the user can select a specific host IP or Server Group each time the device boots Enable to display all available hosts on the device s subnet Enable to allow the user to type in a specific IP or host name Enable to allow the user to select a server group to connect to 5 5 Server Groups Tab The Server Groups tab allows administrators to combine several servers into a group and then instruct the device to connect only to servers in that group Exactly which servers are included in a given Page 64 of 80 NComputing a group and the order in which devices connect to them can be designated and altered within this menu
45. ers on Fn ntti teatime tte tepenon te method Search and update from LAN Search and update from FTP server Automatic Update Search and Update from LAN Search and Update from FTP Server FTP Server Page 70 of 80 server credentials Ftp 127 0 0 1 Enable this option to instruct the device to automatically check for newer firmware that is available on the servers it can see during startup If found it will then download and install this firmware automatically This option instructs the device to search for updated firmware within the local area network it resides in This option instructs the device to search for updated firmware at a specific FTP location Enter the full path of a specific firmware file to force the device to use that specific file which allows for downgrading if needed Enter the path of a folder that contains multiple firmware versions and a firmware index file to instruct the device to use the most recent firmware version available according to the index file For more information on firmware updates via FTP visit http www ncomputing com kb Using FTP to update L250 Firmware_308 html These fields allow you to enter the URL user name and password for the FTP IComputing 1250 User Manu onm uun NComputing L250 User Manua g Credentials 5 10 Search Setti server you wish to use if required ngs and Columns The Search Settings and Co
46. ession data within the vSpace console Send Message Sends a private message to the selected session View Remotely displays the selected session providing the same desktop view that the user is currently seeing Disconnect Disconnects the device from its associated session Stop Stops the selected session effectively logging the user out Registration Opens the Registration dialog box C O gB E wo Help Opens the Ncomputing Support page on an external web browser While using the View function on a session administrators can right click on the top bar of the view window to take control of that session Page 59 of 80 907549 v2 NComputing 5 0 Device Management 5 1 L series M series The L series and M series sections of the console provide all of the tools and options needed to configure and maintain your devices as well as important usage information such as user name and session number The L and M series devices share nearly identical configuration options NComputing vSpace Management Console 4 File View El N NComputing vSpace R License Information System Settings 7 Profiles Client devices Broadcast search Client devices Broadcast search E Sessions s All devices 5 m Devices i B o A L Series Device Name v UserName Session Serial Number Activation State i i i i i Activation State CP useri QARAC
47. ey could just as easily have opened an RDP session or if the host were located in their part of the office they could simply go to the host itself and log in to the host using an admin account Step 2 Determine which session is being used by the device in question Under the L series section of the vSpace console the technician would then locate the device by searching for the Windows Login Name provided under the User Name column of the L series device list outlined in 5 1 L series of this guide Click at the top of any column to allow them to sort by this column to quickly find the user in question In this scenario we ll assume it was Session 2 Step 3 Use the Session Controls to perform the desired helpdesk tasks The technician would then open the Sessions section of the console 4 1 Session Overview and 4 2 Session Information and left click on Session 2 in the left navigation tree revealing several session control options 4 3 Session Controls along the top of the screen These controls allow them to remotely view and then control the desired user session Page 78 of 80 NComputing 7 2 Maintenance Tasks Performing a Firmware Update on an Active Device In this example we will simulate performing a firmware update on a device that is currently in use To do this we need to give the current user advanced notice of the impending update before proceeding This demonstrates the use of the fol
48. f the console allows administrators with multiple host systems on a given network to view and manage multiple hosts from one location Additional features include the ability to view a given remote server s active sessions and USB port assignments NComputing vSpace Management Console N NComputing vSpace ALEX2K8R2 vSpace Sessions I Lal Terminals seson swe sotme ue over soani acres een G E Connected 08 17 2011 22 36 Administrator L300 10 4 0 163 Fw 10404 Bd 3 Mp ALEX2K8R2 3 Connected 08 17 2011 22 36 Administrator L300 10 4 0 168 Fw 10404 Bd 3 System Settings i USB Assignment When one or more vSpace hosts have been configured for Remote Console support they appear under the Remote vSpace Servers section of the vSpace console s left navigation tree Select this section of the navigation tree to display available hosts to the right of the console click the sign to expand the navigation tree and display the individual servers as sub groups Click on the sign next to each server to display all available remote settings and configuration menus 6 1 Enabling Remote Console Support To allow a given host to be accessed remotely by other hosts enable the Remote Console Support feature in the System Settings menu under the L series tab 2 3 System Settings To do this select the Enable remote console on this server checkbox and enter a password as shown in the image
49. ffic but create a larger delay between updates Sets the audio sample rate to be used by sessions Sets the session to use mono sound Sets the session to use 8 bit sound Increasing this setting can provide a smoother streaming experience in high latency networks 3 0 Profiles Left click on the Profiles section of the left navigation tree to display information on device profiles that have been saved for future use You can edit or delete these profiles by right clicking on them in the profile list on the right side of the console Page 55 of 80 N Comp u ting NComputing L250 User Manual NComputing vSpace Management Console E A S amp E AN NComputing vSpace Profiles Profiles can be pulled from existing devices and then pushed to entire groups of devices to simplify the process of configuring several devices at a time See 5 11 Configuration Profiles for more information on pushing and pulling profiles Page 56 of 80 907549_v2 NComputing NComputing L250 User Manual 4 0 Sessions 4 1 Session Overview When one or more devices connects to your vSpace host the Sessions section of the left navigation tree will be populated with a list of active sessions Left click on the Sessions section to display an overview of active sessions on the right side of the console NComputing vSpace Management Console oj x File Action Ow 9 N NComputing vSpace
50. he server and add RDS CALs Other hosts in your environment can then point to this license server For Windows MultiPoint Server the licensing server component is pre installed and you can simply use the MultiPoint Manager application to enter in your WMS CALs instead of using the Remote Desktop Licensing Manager which does not accept WMS CALs For further details on setting up the license server and installing CALs please refer to your respective operating system documentation For More information on Windows licensing requirements please visit www ncomputing com mslicensing Page 24 of 80 NComputing L250 Device Setup The L250 must be connected to the host PC via an Ethernet switch router or other network connection The L250 has USB ports dedicated for mice and keyboards as indicated by the mouse and keyboard symbols below the horizontally oriented USB ports The vertically oriented USB port to the left of the audio connections is for mass storage class USB devices and for USB printers Keyboard mouse other HID devices and hubs are not supported on L250 NOTE The USB keyboard and mouse ports ONLY support these types of devices No other types of USB devices are supported on these ports The USB keyboard and USB mouse must be directly connected to these ports and cannot go through a separate USB hub Peripherals with integrated USB hubs or combination keyboard mouse devices are not supported by these ports Mass storage and
51. he vSpace software on your host The License Information screen provides the following information NComputing vSpace Management Console oj x File Action Ow 9 License Information License type Basic Serial number L8R2 G 12 04 0687597 Maximum number of connections 100 Registered device session duration no limit Name John Rippen Company NC fee Country United States of America fen Address 250 Hemsted City Redding State Province CA feos Zip 96002 Email jrippen ncomputing com Phone 229 0881 Reseller Dealer tree Type of use Other Client Specific Licenses License Type The type of license associated with the current vSpace install Serial Number The vSpace Server Software Serial Number Maximum Number of The maximum number of simultaneous NComputing device sessions Connections allowable under the current license Registered Device Session Duration Name Company The length of time each registered device is allowed to maintain a session Country Address City Contact information and other details provided during registration State Zip Email Phone Page 48 of 80 907549 v2 NComputing Reseller Dealer The Reseller or Dealer indicated during registration Type of Use The use case indicated during registration Client Specific Licenses Additional Client Device specific licensing information Page 49 of 80 NComputing 2 3 System Settings Common
52. hnical support inas Back l Next gt Cancel e Click Select or Select the activation file to navigate to the file and click Open once you have located the correct license file Then click Next to load the license file and apply it to the vSpace Server host system e After the offline file is loaded you see the Registration results screen Click the Next button to complete the offline registration process Your devices are now registered and ready for continuous use Registration Reminder If user data is not entered during the installation process a reminder message will be displayed each time and administrator logs into the host If user registration data is present but the registration process has not been completed a reminder will be displayed each time the vSpace console is launched NOTE Devices that have not been registered may be limited in functionality If you find that one or more of your devices are automatically resetting or logging out of their sessions on an hourly basis run the registration process to ensure all devices have been properly activated Page 21 of 80 NComputing Updating the vSpace Server Software The latest NComputing software can be obtained from http www ncomputing com downloads You can check this location periodically for newly posted software Simply download the installation file read the release notes uninstall your current ver
53. ice from the host under the L series Device list 5 1 L series of this guide The administrator right clicks on the device and then selects Update Device Firmware to initiate a firmware update on the selected device Once that process is complete and the device reboots the administrator can double click on the device and configure it as desired 5 3 Information Tab through 5 9 Update Tab of this guide Step 2 Store the First Device s Configuration Profile After completing the configuration process on the selected device the administrator can then right click on the device in the L series Devices list of the console and select Store Configuration Profile 5 12 Creating Profiles of this guide to save this configuration for use on the rest of the devices in the lab Step 3 Connect and Configure the Remaining Devices It is now time to connect the remaining devices Once the devices are connected the administrator can perform a firmware update on all of them simultaneously by selecting the group and initiating a firmware update as outlined in Step 3 Once the devices have completed their firmware update the administrator can then apply the first device s Configuration Profile to the remaining group in one step by again right clicking on the group and selecting Apply Configuration Profile as described in 5 14 Applying Profiles of this guide Page 80 of 80
54. icrosoft OS licensing information see the paragraph on page 3 and www ncomputing com mslicensing For each L series device you will need e Keyboard and mouse USB e Monitor e Acategory 5 6 network cable to connect to your existing Ethernet network e Optional speakers headphones microphones and USB peripherals Page 10 of 80 NComputing vSpace Server software installation Per the instructions below always check the NComputing website for the latest vSpace Server software The software on the CD in your package may not be the latest version e Insert the software installation CD into the host computer s CD drive In most cases a window will automatically appear after a few seconds with installation options If the Windows AutoPlay dialog appears as seen below select Run CD_Install exe If neither appears go to My Computer open the CD drive s icon and start the Setup application J AutoPlay ee 2 So N DVD RW Drive F M series vSpace NComputing Oownioad Latest Sofware Always do this for software and games Install or run program from your media Run CD_Install exe General options z Open folder to view files 4 using Windows Explore View more AutoPlay options in Control Panel e At the initial setup screen click the Download Latest Software button This will launch a browser window at the NComputing Software Download Center Locate the correct software based on product m
55. ity CE Disposal Information This symbol means that according to local laws and regulations your product should be disposed of separately from household waste The separate recycling of your product will help ensure that it is recycled in a manner that protects human health and the environment Page 7 of 80 NComputing GPL Declarations The NComputing L250 access device contains in part some free software software licensed in a way that ensures your freedom to run copy distribute study change and improve the software This free software is also contained in the L250 firmware update files that are distributed together with NComputing vSpace Server software installation packages that are expressly for the L250 The free software contained within the L250 firmware includes a version of X LOADER U BOOT LINUX LIBSYSFS LIBUCI LIBUSBIP ETHTOOL UCLIBC QT and BUSYBOX Further for at least three 3 years from the date of distribution of the applicable product or software we will give to anyone who contacts us at gplcoderequest ncomputing com for a charge of no more than our cost of physically performing source code distribution a machine readable copy of the complete corresponding source code for the version of the software that we distributed to you For additional information refer to this page on the NComputing website www ncomputing com gplcodedownload Page 8 of 80 NComputing Product Overview The
56. lly obtains settings from the network s DHCP server o Static requires manual population of the IP settings e Ping Test IP Subnet Mask Gateway DNS 1 DNS 2 The Ping Test utility can help in troubleshooting network connectivity problems For instructions on using the Ping Test utility simply leave the text field blank and click Ping Page 33 of 80 NComputing NComputing Connection Settings Manage Groups Login Settings ne Password Update IP Address Configuration Interface Ethernet lv Device name L250 O00FEO32FECEF DHCP C Static Optimize for LAN z IP address Subnet mask Ping Test Gateway Enter hostname or IP and click Ping DNS 1 DNS 2 Apply Click to save changes to the IP address configuration Device Setup The Password Tab The Password tab allows the user to enable or disable the device s firmware password If set the device will prompt for the password anytime a user attempts to access the Device Setup screen or tries to cancel an automatic connection It is recommended that this password be set before deployment to prevent tampering by unauthorized users Page 34 of 80 NComputing NComputing L250 User Manual NComputing ES vSpace Pa Connection Settings Manage Groups Login Settings Network No password for Device Setup Require password to
57. lowing vSpace console features e Locate devices by active session ID e Send a message to an active session via the console e Perform a remote firmware update on multiple devices simultaneously The Scenario As the work day winds down in a small office environment the administrator gets ready to perform firmware updates on L series devices throughout the building All of the users have left for the day with the exception of one The administrator needs to make sure that the user is aware of the impending device update and restart before proceeding and decides to use the vSpace Management Console to accomplish this task Step 1 Locate the active session and its associated device The administrator locates the active session using the Sessions section of the Management Console 4 1 Session Overview of this guide If there were more than one user still active they would all be visible in this list Step 2 Send a message to the active session warning of the impending update By selecting the active session s found in the Sessions list and using the Send Message button 4 3 Session Controls of this guide the administrator is able to send a text alert to the remaining user warning the user of the impending firmware update and forced device restart This gives the user enough time to save their work and log out Step 3 Perform a remote firmware update on all selected devices Once the remaining us
58. lumns features in the upper right side of the L and M series sections provide additional tools for locating sorting and displaying device information NComputing vSpace Management Console o o o o Sos Oj x File View Ow Y t USB Assignment L Series devices in the LAN D o ee ae z m Terminals QB Lseries i Remote vSpace Servers L Series Device Search Settings Broadcast search Multicast search requires multicast routing support Search by range of IP addresses direct scanning NComputing vSpace R License Information See A System Settings IP Address Range First IP address 127 0 0 1 From TO Activation State _ Device State rst E techsign Session started 1 03 E rdemers4300 Seccinn ctartad 1 04 E mfoth4300 me xl Last IP address The L M series Device Search Settings dialog box provides administrators with the ability to locate devices anywhere on the network provided that the connections in question are allowed by the network s routing rules as well as the ability to search specific IP ranges while ignoring others The dialog box contains the following options Broadcast Search Multicast Search Search by Range of IP Addresses IP Address Range Page 71 of 80 Searches for devices on the same subnet as the host using UDP broadcast Uses the network Multicast functionality of certain high end routers and switches to more efficie
59. mance Setting this to Yes enables advanced Windows themes and graphical elements Disabling this setting can improve desktop performance Enables or disables the shadow seen beneath the mouse cursor Mouse shadows are not supported NComputing Allow blinking cursor Font smoothing Maximum Video frame rate Video Quality 5 95 Video streaming support Advanced Graphics Compression MOJO Number of video frames to skip between updates Audio sample rate Audio mono sound Audio 8bit sound Packet queue size for high latency networks Enables or disables the blinking cursor effect Enables or disables smoothing which can improve the appearance of fonts in some situations at the cost of increased resource usage Enter a value here to limit the frame rate of streaming video to a desired number Lower numbers will reduce network traffic when streaming videos to client sessions Decreasing this percentage will dramatically reduce the amount of network traffic being sent to client sessions at the cost of video quality This setting enables or disables the advanced video streaming capabilities available to L250 and L250 devices Allows users to have more than one window open and streaming video at a time per session Note that video performance may be better when limited to a single stream at a time This value affects the rate at which the session image is updated Larger values reduce network tra
60. mations Yes Use Windows themes Yes Cursor shadow Yes Allow blinking cursor No Font smoothing No Maximum video frame rate fps 24 Video Quality 5 95 75 Video streaming support Enable Advanced Graphics Compression MOJO Enable Number of video frames to skip between updates 0 Audio sample rate 22 050 Hz Audio mono sound No Audio 8bit sound No Maximum size in bytes of each network video update 0 Packet queue size for high latency networks Fixed Size Administrators can add or remove profiles using the Create Profile and Delete Profile buttons located to the top left of the menu An existing profile can be selected using the drop down at the top of the Customize Profiles section of the menu Defaults can be restored using the Restore Defaults button to the right of the menu Show Desktop Wallpaper Show window contents while dragging Menu animations Use Windows themes Cursor Shadow Page 54 of 80 Enable the use of desktop wallpapers in user sessions This can also be set to conform to existing user profile settings default Enabling this setting shows full window contents when moving a window on the desktop Disabling this setting will show only the window s outline while it is moving and can improve the overall performance of the desktop experience Enabling this setting enables graphical elements within the OS such as window animations Disabling this option can improve desktop perfor
61. nd you will be guided through the remainder of the registration process Pereg 10 47 PM a PEO a11 1 3 Connecting Your Devices vSpace is now ready to accept connections from L and L series devices Keep in mind that by default your devices will automatically look for vSpace hosts on their designated subnet You can alter this behavior from the devices themselves or from within the NC Console 5 4 Connections Tab at any time Depending on your selected operating system further configuration steps may be required for the OS itself such as adjusting Local Policies or User Groups Be sure to review our general deployment Page 46 of 80 NComputing L250 User Manual NComputing checklist to ensure that your environment is properly configured to facilitate device sessions http www ncomputing com kb NComputing L series Deployment Checklist_309 html Once they have connected and received a session you should register and update your device firmware 5 1 L seriesUpdate Tab as soon as possible 2 0 NComputing vSpace 2 1 vSpace Information Launch the vSpace Management Console by navigating from the Windows Start button to NComputing vSpace and then click on NC Console Once the console launches left click on the NComputing vSpace section of the left navigation tree to display information on the current vSpace build installed on your host The vSpace Information screen provides the following information
62. nnection through local HTTPS proxy server Enter proxy server IP address Enter proxy server port number lt lt i e You ll need to select the location where you wish to store the registration data file that you ll later email to NComputing Note that you cannot type directly into the Create activation file Page 19 of 80 907549 v2 NComputing field but you must click on the Select button to navigate to the directory where you wish to store the offline registration data file e The window below shows the navigation screen that allows you to place the data file in the desired location Feel free to change the File name to something other than activation but don t change the Save as type field The registration file must be of type txt even though the data inside is encrypted and must not be modified P N License wizard Register Offline Create the registration file Compu N Save File lw why m NCompu NComputing vSpace gt v 4 Search NComputi 1g vSpace p Organize v New folder issa J Downloads z Name Date modified Type Recent Places wo PTA J Bootsrv 1 10 2011 8 36PM File folder J EndUserAgreement 1 10 2011 8 23PM File folder Sg Libraries i OKEE am J TermsOfUse 1 10 2011 8 23PM File folder Documents ad Music Pictures E Videos jm Computer BE Inaral Nick C v E4 m b File n
63. nstaller takes longer than 15 minutes to complete please contact NComputing technical support for assistance e At the vSpace Server successfully installed screen click Close to end the installer and select whether or not to immediately restart the computer a restart is required before vSpace Server can be used e Proceed to the following sections to connect your L series devices register and activate the software and devices and update the device firmware as needed User Account Creation The L250 can access a Windows session using either local or domain user accounts The optimal type of user account will vary depending on the type of environment the vSpace host is being deployed into You can use existing accounts or if preferred create new user accounts specifically for the terminals To create new local user accounts and add them to the Remote Desktop Users Group 1 From the host Windows session click Start then Right Click on Computer and click Manage from the dropdown menu 2 From within the Server Manager menu select Configuration then Local Users and Groups in the left navigation tree 3 Right Click on Users and select New User to create as many new users as needed iix re e Alm abel Ble e 2 m 0 3 1 Ble Remote Desktop Users Propet 2x iy Server Manager DL380 102 User s T seve re 0
64. ntly discover devices Must be supported by network hardware Searches for devices within a specified IP range Provides the necessary fields to specify what range of IP addresses you wish to search within only applies to Search by Range of IP Addresses setting 7 AC are 907549 _v2 NComputing NComputing L250 User Manual The Select L M series Device List Columns dialog box provides an extensive list of device details that can be toggled on or off as desired to create a custom display within the L M series device list These choices affect which columns are displayed in the L M series Devices field to the right of the vSpace management console 5 11 Configuration Profiles As of vSpace version L 6 5 1 the NComputing vSpace Console includes the ability to save L series device settings and apply those settings to other L series devices across the network While administrators retain the option to fine tune devices on an individual basis the Profile Management feature adds the ability to design and then deploy pre selected configuration profiles to groups of devices in one step 5 12 Creating Profiles Profiles can be created by right clicking on a device in the L M series Devices list and selecting the Store Configuration Profile option from the pop up menu that displays as shown below NComputing ySpace Management Console File view O x Ow Y bee 7 Profiles yy USB As
65. o publish video content optimized for the L250 what format is best A Original content up to standard DVD resolution D1 720x480 will have the best playback experience Content may be encoded in many codecs but if being distributed over the web high compression H 264 or MPEG4 delivers small file sizes but if size is not an issue lower compression formats such as MPEG2 require less processing on the server Please create a test clip in one of the supported formats mentioned in the Multimedia section and test it on your intended video player Q The accelerated multimedia feature of the L250 sounds like simple multimedia redirection How is this different A Multimedia redirection found in terminal server products from Microsoft or Citrix simply send the entire media file over the network to be played by the client This means that the client must have a full media player software stack and the necessary codecs to decode those files This means that to achieve the same quality of video as the L250 a thin client must be 2 3X more expensive and require painful management of the local software stack to constantly ensure that codecs are loaded Typically this means the device needs to be similar to a full PC Q Am required to connect both the USB and Ethernet cables from each of the smaller access devices to the larger device A If you require USB 2 0 functionality you will need to connect a USB A B cable between the small devices and the
66. ocol IP addresses in an organization s network Without DHCP the IP address must be entered manually at each computer in an organization and a new IP address must be entered each time a computer moves to a new location on the network e Download the transmission of a file from one computer system to another e Ethernet the most widely installed local area network LAN technology specified in a standard IEEE 802 3 e Firewall a set of related programs located at a network gateway server that protect the resources of a private network from users on other networks and control what outside resources its own users have access to The term also implies the security policy that is used with the programs e Gateway a network point that acts as an entrance to another network On the Internet a node or stopping point can be either a gateway node or a host end point node e Host Computer a computer in which the vSpace Server program has been installed e Internet a worldwide system of computer networks in which users at any one computer can if they have permission get information from any other computer and sometimes talk directly to users at other computers Page 42 of 80 NComputing e IP Address the Internet Protocol IP is basically the set of rules for one network communicating with any other or occasionally for broadcast messages all other networks Each network must know its own address on the Internet and that of
67. odel and operating system and download the corresponding zip folder e Note that the current version of vSpace Server is always located at www ncomputing com downloads e lf internet access is unavailable click Browse CD to locate the installer file per the next step e After downloading and extracting the installer files or alternately locating them on the product CD run the vSpace Server Installer by launching MSI installer for a first time installation If you are updating an existing vSpace Server installation refer to the Release Notes for specific install instructions e At the installer s Welcome screen click on the Next button which will take you to the antivirus and firewall warning screen Read and follow the instructions then click on the Next button Page 11 of 80 NComputing a 11 NComputing vSpace gt fae Firewall Antivirus Software Warning Some anti virus or firewall software may interfere with the installation and or operation of the NComputing vSpace software Before installing vSpace please disable or uninstall anti virus or firewall software After completing the ySpace installation and confirming functionality you can enable or install the anti virus firewall software For more information refer to the user s quide or visit the support section at www ncomputing com support and search for anti virus in the knowledge base Cancel lt Back Note When d
68. ogram used for Kiosk mode o Folder used for Kiosk mode Kiosk Mode To launch an application instead of going to the desktop also known as kiosk mode enter the executable name in the Program field and its drive folder directory in the Folder field For example launching Internet Explorer on login would require iexplore exe in the Program field and C Program Files Internet Explorer in the Folder field NComputing Connection Settings Manage Groups Login Settings Network Password Update Video settings Sleep if idle for Resolution 640x480 800x600 Automatic Login Settings 1280x720 l l 1280x800 Enable Automatic Login 1280x1024 1360x768 Domain 1366x768 1440x900 User 30 min Password _ Enable Kiosk Mode no Desktop Colors Program 24 bit Folder Page 32 of 80 NComputing Device Setup The Network Tab The Network tab contains the device s network communication settings as well as a Ping Test tool The settings that can be configured are e Device Name Used to identify the device within the vSpace Server management console e Optimize for Selects the type of network connection for optimize network traffic e IP Configuration Allows the administrator to configure the terminals network settings o DHCP dynamica
69. or registration If all the information is correct click the Register button to initiate the registration or click Back if you wish to change any of the information f A License wizard Summary Summary of registration data and tasks to be performed Computing Following data will be sent to NComputing registration server using your internet connection 1 Register customer data Name Customer Company Company Country United States of America Address 123 Main St City City State Province State Reseller Dealer Reseller Type of use Other 2 Register vSpace server software cet Ces cre e You will see a screen showing the progress of the registration and when your registration is complete you will see the Registration results screen Be sure to click the check box for the Register future L series devices in the background option if you want vSpace Server to automatically register any unregistered L series access devices Page 17 of 80 907549 _v2 NComputing NComputing L250 User Manual that connect to this system in the future Use of this background registration feature requires standard Internet connectivity Activating online Activating serial numbers Computing Registration results The result page shows the passed or failed serial numbers Computing 1 Registered customer data 2 vSpace software was activated with SN L8R2G 110101
70. owing the on screen instructions The L250 adds the concept of a server group to the Autoconnect feature which in turn creates the auto failover feature By autoconnecting to a group of servers more flexible connection options are possible NComputing Connection Settings Manage Grewps Login Settings Network Refresh Server List Servers on the subnet 17 2K8 R2 2K8 64 XEON SOBR2 HV SERVER Password Update Up gt gt New Host IP Remove Create New Group Groups and Servers group1 server2 El group2 i Server4 Cancel After a group has been created the user may choose to modify the group to add hosts remove hosts or alter the Group Name To accommodate flexible failover scenarios a server is allowed to be a member of multiple groups and can be included in the same connection group multiple times Page 31 of 80 NComputing Device Setup The Login Settings Tab The Login Settings tab contains various device settings related to performance within Windows including Video Settings o Resolution o Color Depth e Sleep if Idle this setting operates within the device firmware to help prevent screen burn in within Windows the standard Windows screen saver must be used e Automatic Login Settings o Domain o User Password o Pr
71. player applications via the NC Tray application located in the Windows system tray by selecting or deselecting Browser acceleration Page 38 of 80 NComputing Troubleshooting amp error messages For the latest information and troubleshooting help please visit the NComputing online knowledge base at http www ncomputing com support No network found Message NComputing Select a vSpace connection Available connecti Scanning Network No network found Device setup Device information O Enter a vSpace hostname or IP address If the access device cannot connect to the network this error message appears e Make sure a LAN cable is connected to the access device e Make sure the LAN cable connected to the access device is not a cross over cable e Make sure the LAN cable is properly connected to the networking equipment Page 39 of 80 NComputing Can t establish connection to server Message NComputing Looking up server 10 0 30 8 Start connection to server 10 0 30 8 Can t establish connection to server connection ended unexpectedly To stop connection press Esc or click Cancel This occurs when the access device cannot connect to the host PC where the vSpace Server software is installed e Make sure the vSpace Server program is installed on the host computer e Make sure the server connection list is configured correctly See the section
72. puting Customer Data for NComputing products Please fill in the missing information fields They are highlighted with a light red background Company y Country United States of America gt address Co City City State Province State Zip 1350 o S Email email company com Phone 123 456 1234 ReselerDeser Type of use Other gt Page 16 of 80 907549_v2 computing NComputing L250 User Manual e On the Registration Type screen select Register online using your Internet connection and click Next Note If you use a Proxy Server for internet connectivity enter the Proxy connection data here s WY License wizard Registration Type Online or create offline registration file Computing Register online using your internet connection Create offline registration file Use tunnel connection through local HTTPS proxy server Enter proxy server IP address Enter proxy server port number e The registration wizard will then show you a list of all unregistered L series access devices that are currently connected to this vSpace Server host that can now be registered e Before the registration wizard communicates with the registration server you will see a Summary screen showing all user information that will be registered with the vSpace Server software Also any connected but unregistered L series access devices will be listed f
73. r 2008 R2 the actual Administrator account is not enabled by default in Windows 7 So even though you may be logged in as a Windows 7 user that s a member of the Administrators group you still won t have sufficient administrative rights to install vSpace Server 6 and the MSI installer will generate an error message saying You need administrative rights to install this software Installation Failed You need to launch the Administrative Command Prompt by going to All Programs gt Accessories gt Command Prompt and then right click and select Run as administrator Once the Administrative Command Prompt console pops up launch the installer using the following command gt msiexec i install filename msi e MSI Installer and Uninstaller Options The MSI installer for vSpace Server 6 has ADDUSERS 0 available as a command line option to enable silent installs while suppressing the popup window asking if you want to add new users An option is added to the uninstaller to provide options for handling an existing vSpace Server host license during a silent uninstall The available options when running from the Command Line are gt DELETELICENSE 0 do NOT remove vSpace Server license gt DELETELICENSE 1 popup box will appear gt DELETELICENSE 2 remove vSpace Server license without popup e OS Settings The Windows Power Options setting should be configured to High Performance under Con
74. r IP address to your computer s physical MAC address on the LAN e vSpace Server NComputing Desktop Virtualization software e PC Personal Computer e Router in packet switched networks such as the Internet a router is a device or in some cases software in a computer that determines the next network point to which a packet should be forwarded toward its destination The router is connected to at least two networks and decides which way to send each information packet based on its current understanding of the state of the networks it is connected to e User one who uses a computer system Users may need to identify themselves for the purposes of accounting security logging and resource management In order to identify oneself a user has an account and a username e USB Universal Serial Bus is a standard designed to allow peripherals to be connected to a computer using a standardized interface socket and to improve plug and play capabilities by allowing devices to be connected and disconnected without rebooting the computer e UTMA Ultra Thin Multi Access Page 43 of 80 NComputing FAQ For the latest information and FAQs please visit the NComputing online knowledge base at Q Must the versions of the vSpace Server software in a network be the same A Different vSpace Server versions within the same environment can cause data communication problems Please keep all vSpace Server software updated with the l
75. rough the Remote Servers section of the vSpace console Page 77 of 80 NComputing 7 0 Common Tasks This section provides some examples of frequently encountered administrative tasks that utilize many of the features outlined in the previous sections 7 1 Helpdesk Tasks Remote Viewing and Controlling a Device Session For this example we ll simulate remotely viewing and then controlling an active vSpace session These actions will demonstrate the following vSpace console features e Locating sessions by windows login credentials e Viewing a session remotely e Controlling a session remotely The Scenario A device user is having trouble and has called their office helpdesk service to assist them The nature of the issue suggests that the easiest solution may be to have a technician take over their session remotely and perform a few troubleshooting tasks In this scenario the user doesn t know what their device name is but provides the Windows Login Name that they used to log in to Windows They ve connected to the Sales1 server which is one of many virtual machines hosted within the office Step 1 Open the vSpace Management Console The technician logs into the Sales1 server using the virtual machine s console application such as VMWare s vSphere Client Once logged into the server the technician launches the NComputing vSpace Management Console If this host were on a bare metal system th
76. signment G Sessions B Terminals Soon a Remote ySpace Servers L Series devices in the LAN All devices Device Name V User Name Session Serial Number Activation State Device State Version Buik A AN NComputing vSpace Search Settings Columns QARACK9I9 test99 Session 21 1 04 04 104 E QARACK98 test 98 Session 19 iora icik 1 04 04 104 E QARACK97 test97 Session 17 Refresh Device Information 1 04 04 1041 kaj QARACKIG test96 Session 15 7 1 04 04 1041 E QARACK95S test95 Session 13 Apply Configuration Profile P 1 n404 104 heyy QARACKS4 test94 Session 11 Store Configuration Profile 1 04 04 1041 iy QARACKIS test93 Session 9 ae 1 04 04 1041 E QARACK92 test 92 Session 7 Update Device Firmware 1 04 04 104 E QARACK91 test91 Session 4 Set Device Password 1 04 04 104 z QARACKSO test90 Session 2 Registered ession started 1 04 04 104 hay QARACKSS test69 Session 20 Registered Session started 1 04 04 1041 QARACKSS Registered Power On 1 04 04 104 QARACKS Registered Power On 1 04 04 104 KI QARACKS6 test86 Session 14 Registered Session started 1 04 04 1041 hey QARACKSS test85 Session 12 Registered Session started 1 04 04 1041 a QARACKS4 test 4 Session 10 Registered Session started 1 04 04 1041 ey Q4RACKSS test 3 Session 8 Registered Session started 1 04 04 1041 ha QARACKS2 test62 Session 6 Registered Session started 1 04 04 1041 kj QARACKS1 test81 Session 3 Registered Session s
77. sion if required per the Release Notes making sure to keep your registration information active when prompted and install the new version of software Alternatively you can update the vSpace Server software directly over the Internet by selecting vSpace Server Update from the Start menu Note If the Enter Password window appears enter the vSpace Server administrator password you selected during vSpace Server installation Click the Connect button to check for a software update If there is a new version available click on the Download button to start the update process If there is no new version available click on the Exit button When the download is complete the installation of the new version will begin Uninstallation To uninstall the vSpace Server software select Uninstall vSpace Server under the NComputing vSpace Server folder in the Start menu or select vSpace Server from the Add Remove Programs utility in the Windows Control Panel Follow the uninstall utility s prompts to remove the program components After vSpace Server is uninstalled you must restart the host computer to complete the removal process Page 22 of 80 NComputing Windows Configuration Notes The following are some initial Windows configuration notes to be aware of e Windows 7 Installation You must have administrative rights to install vSpace Server 6 onto Windows 7 However unlike in Serve
78. ssion 1 04 04 104 Registered Power 1 04 04 104 Registered Power 1 04 04 104 ssion 14 Registered ssion started 1 04 04 104 on 12 Registered on started 1 04 04 104 ssion started 1 04 04 104 ssion started 1 04 04 104 ssion started 1 04 04 104 QARACKS1 test ssion 3 Registered ssion started 1 04 04 104 E oarackso Registered Power Off 1 04 04 104 E QARACK79 Registered Power OFf 1 04 04 104 E oarack7s Registered Power OFF 1 04 04 1041 NARACKTFT Denictered Pomer OFF inana i cod gt After confirming the action the Management Console will begin updating the selected devices This m ai am m ai wo am om wo ai ssion 10 Registered ssion 8 Registered m m ai ssion 6 Registered a ai ai am m m ai process may take a few moments depending on the number of devices affected by the update Once the process is complete the affected device s will reboot automatically Keep in mind that L and M series device profiles are not cross compatible due in part to the fact that L series stores information for three separate devices users per kit as compared to the L series single device user For this reason Profiles must be created for and applied to L and M series devices separately NOTE If a device has a password applied to it you will be prompted to enter the password when attempting to apply a profile to that device Page 75 of 80 907549 v2 6 0 Remote vSpace Servers The Remote vSpace Servers section o
79. t to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment to a power outlet on a circuit different from which the receiver is connected e Consult your dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment For enhancing performance and reliability we recommend using an FTP or STP cable between the L250 and the client devices Page 6 of 80 NComputing Al A BS A S EMC Registration foams poo OO OOL Network virtual desktop L250 OU LILI NCC L250 B EEA CE GET E T G T EA A E E EEE E od NCC L250 B NOOO 0000 00 European Commun
80. tains only one name or IP address then the L250 attempts to connect to that server until successful or until the L250 is reset If the server group contains more than one name or IP address the L250 tries to connect to the first server in the list and if no successful connection is made the L250 attempts to connect to the second server in the list i e the device does an auto failover to the next server If the L250 does not successfully connect to the second server in the list the device attempts to connect to the third device in the list etc When the L250 reaches the end of the list it starts again at the beginning of the server group and continues until a connection is made or until the L250 device is reset To allow for unusual requirements or server weighting algorithms an individual server name or IP address may exist in multiple places in the list Whenever an L250 disconnects from a session autoconnect if set begins at the top of the connection cycle The device does not keep track of the last server to which it successfully connected Issuing a device reset command from the admin console will also cause the autoconnect processing to restart at the top of the cycle Page 30 of 80 NComputing Device Setup The Manage Groups Tab The Manage Groups tab gives administrators more control over their device s connection options From this tab they can add modify and delete Groups of host systems by foll
81. tarted 1 04 04 1041 YJ QARACKSO Registered Power OFF 1 04 04 104 By QARACK79 Registered Power Off 1 04 04 1041 By QARACK78 Registered Power Off 1 04 04 1041 OAR ACK FF Penictered Pruner OFF 1 n4n4 1n4p b After choosing to store the selected profile a confirmation will appear Select Yes from the confirmation dialog box to store the profile in the Profiles section of the vSpace Management Console The Management Console can store multiple profiles and you can edit or remove them at any time Page 72 of 80 NComputing NComputing L250 User Manual 5 13 Editing Profiles Once a profile is created administrators can edit the profile in the same way they would apply changes to the settings of an individual device To do this select Profiles from the left navigation tree within the Management Console and then right click on a profile as shown below NComputing ySpace Management Console i oj x File view O v O H N NComputing vSpace poa Profiles H USB Assignment H N Sessions Terminals QARACK9S ba v L Series Edit Profile oe Delete Profile Profiles Once you have selected a profile to edit you will be presented with a multi tabbed configuration menu that closely resembles the device configuration menu This menu allows you to rename the selected profile as well as alter Connection Server Group Login Password and Firmware Update settings as shown below Page 73
82. trol Panel gt Hardware gt Power options Microsoft s default power settings give a false impression that vSpace Server CPU utilization is much higher than on previous 32 bit operating systems e Windows 7 Desktop Theme If you install the Windows Server 2008 R2 Desktop Experience feature start the Themes system service and set it to autostart then each individual can personalize their virtual desktop to use a Windows 7 themed interface However remote sessions do not support the Aero window transparency feature for overlapping windows Page 23 of 80 NComputing Client Access License CAL Installation For multi user applications in addition to installing and activating the Windows Server operating system license on the host system you need to acquire two types of client access licenses First standard Windows Server CALs for each user or device are needed Second you will also need to install Remote Desktop Services CALs RDS CALs when running on Windows Server or Windows MultiPoint Server CALs WMS CALs when running on Windows MultiPoint Server for each user or device accessing the system For Windows Server operating systems you will need to first add the Remote Desktop Licensing Server role provided with the operating system to at least one host in your environment After you install the licensing server on a particular host you will use the Remote Desktop Licensing Manager application to activate t
83. users is increased to 100 However the number of users intended application suite and overall performance expectation will ultimately determine how powerful a computer must be used in order to deliver the desired multi user experience The tables below give recommended specifications for a vSpace host computer running a typical application set based on the number of users and type of access device NComputing recommends you always test your environment in advance of deployment to ensure it meets your expectations Recommended Host Hardware Configuration Host Number of Users c 10 20 20 30 30 50 50 75 75 100 CPU TM TM Intel Core Intel Core Intel Core minimum or Intel Core i7 Dual Xeon Dual Xeon 2 Quad i7 i7 equivalent Memory 32 bit 5 J r 4 GB 4 GB 4 GB NA NA NA OS Memory 64 bit 0s 6 GB 8 GB 12 GB 16 GB 24 GB 24 GB The number of users that your installation will support depends upon the host s configuration and your end users performance expectations Performance results are highly dependent upon the individual host hardware memory applications being used OS and network conditions within any LAN Host requirements will vary please test your multi user environment before deployment 32 bit operating systems are not supported with this number of users For additional sizing guidelines refer to the following Knowledge Base articles e Scaling vSpace Deployments e Deployment Checklist For M
84. vice to use specific network settings which can be specified in the ic IP A a falda below ahis setting Page 68 of 80 NComputing 5 8 Password Tab The Password tab provides the option of setting a password that will restrict future access to device configuration Use this tab to enable and disable password protection L Series L300 Device Settings x Connections 5 Server groups Login 2 Network Password Update 41 gt No password for Setup C Require password to enter Setup password cannot be recovered New password Type password Retype password No Password for Setup Sets the device to be accessible for configuration by any user Sets the device to require a password before device settings can be altered If a password does not currently exist it can be entered in the fields directly beneath this option Require Password to Enter Setup Page 69 of 80 NComputing 5 9 Update Tab The Update tab is used to check for and install if available firmware updates for the device This tab allows you to select from several different update methods and can be set to draw firmware updates from inside your network or from an external FTP location L Series L300 Device Settings x 7 Connections Server groups J Login Network Password Update lt gt Automatically download and install the latest firmware every time the device pow
85. w Device Information or enter the Device Setup menu NComputing Select a vSpace connection Available connections 17 2K8 R2 SO8R2 HV SERVER NC4 L M DEMO Device setup Device information Enter a vSpace hostname or IP address w All available servers running compatible versions of vSpace on the device s subnet will be displayed by default in the Available Connections list You can also connect directly to a specific host by entering its hostname or IP address in the field at the bottom of the Server Selection screen or enter the Device Setup menu to create groups of servers that the client can automatically connect to Page 28 of 80 NComputing Device Information The following information can be viewed from the Device Information screen o Device name o Device ID o Firmware version o Serial number o Interface o IP address o Subnet mask o Gateway o MAC address o IP conflict o Link detected The Device Setup Screen The Device Setup screen holds all of the device s configuration data which is divided into the following categories e Connection Settings default tab e Manage Groups e Login Settings e Network e Password e Update When you are finished configuring device settings you can click OK to save changes and exit the Setup screen click Apply to save your changes and remain in the Setup screen or click

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