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Multi-Tech Systems MT9234ZBA-V User's Manual

1. Multi Tech Systems Inc TS HS a D SARE PB Hg CD CR6 PBB PBDE O o O O O O x O O O O O x O O O O O O O O O O O O O O O O O IC O O O O O O O O O O O O x O O O O O O O O O O O O O O O O O O O O O O O O O O O O O wie HERE O O O O O LED O O O O O O x O O O O O O O O O O O CD O O O O O O 9 0 O O O 9 O O O O O O X SJ Txxx 2006 O 36 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A AT commands SCH RE 24 Callback SE enoa e E inssnnien Caller DDD EE Canadian Limitations Notice Change the Internal Jumpers Changing the Dial Up Leased Line Jumper 9 Changing th Voice Jumpers i 9 13 Con
2. Council Directive 1999 5 EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity 30 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Appendix B Regulatory Compliance International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with national telecom requirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to become non compliant New Zealand Telecom Warning Notice The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no r
3. 60 C 40 140 F ambient under closed conditions humidity range 20 90 non condensing Global modems 100 240 VAC 50 60 Hz universal power supply Non global modems 115 VAC 60 Hz or 230 VAC 50 Hz power supply 9 VDC 300 mA maximum 10 8 cm wide x 14 8 cm long x 2 9 cm high 4 25 x 5 8 x 1 15 224 g 8 oz 10 years Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 3 Operation Chapter 2 Installation This chapter shows you step by step how to set up your Multi Tech MT9234ZBA modem Safety Warnings Use this product only with UL and CUL listed computers U S A and Canada e To reduce the risk of fire use only 26 AWG 41mm or larger telephone wiring e Never install telephone wiring during a lightning storm e Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines e Avoid using a telephone during an electrical storm there is a risk of electrical shock from lightning e Do not use a telephone in the vicinity of a gas leak e This product must be disconnected from the telephone network interface when servicing Step I Change the Internal J umpers This step is required only if e You intend to use the modem on a leased line e You intend to add
4. Fax Branding olaerment ee nina 30 Ganadiam El Mere ei teg 20 tele EE 20 EMC Safety and R amp TTE Directive Compliance nennen 30 International Modemi Restriellions n n ana ae eine 31 New Zealand Telecom Warning Notice pp 31 Soutm Amean tatement EE 31 APPENDIX C WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT a 32 APPENDIX D INSTALLING A MODEM UNDER LINUX uuananananananunanananununanununununnnnnnnnnnunununanunanunanunananunn 33 APPENDIX E CONNECTING TO A CISCO RO UT ER 34 APPENDIX F C ROHS HT TS SUBSTANCE CONCENTRATION 36 INDEX Cn 37 4 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 1 Introduction Chapter 1 Introduction Congratulations on your purchase of the MultiModem ZBA modem You have acquired one of the finest intelligent voice data fax modems available today from one of the world s oldest modem manufacturers Multi Tech Systems Inc The MT9234ZBA Series is available in global and non global builds with and without the voice feature The MT9234ZBA global product is approved in 40 countries The MT9234ZBA with the voice feature supports voice mail and a full duplex speakerphone This allows you and the caller to speak and listen at the same time This user guide will help you to install configure test and use your modem Check Multi Tech s web site for current versions of our product documentation Features Increased Upload Speeds With the V 92 MultiModem ZBA business modem you ca
5. ISP assigns the Domain Name Service DNS and Internet Protocol IP addresses On the Task Bar at the bottom of the screen select the Gnome Footprint Select Internet from the menu Select Dialup Configuration Tool Select Add and then click Next Enter the connection name and phone number and then click Next Enter your user name and password and then click Next Select Normal ISP if your ISP is not listed and then click Next Click Finish Calling the ISP On the Task Bar at the bottom of the screen select the Gnome Footprint Select Internet from the menu Select RH PPP Dialer Select the connection name you entered in step 5 of the previous section Click OK Answering Calls To use the system for answering calls Linux requires other programs to be installed such as Mgetty Mgetty Sendfax and others depending on your requirements Each vendor of Linux has more than adequate information on installing these programs Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 33 Appendix E Connecting to a Cisco Router Appendix E Connecting to a Cisco Router Connecting to a Cisco Router Console Port The console port on the Cisco IOS router is an asynchronous serial port configured as data communications equipment DCE For Cisco 1000 1600 2500 2600 and 3600 series routers the console port uses an RJ 45 connector WARNING Do not connect the modem to the Cisco router s auxiliary port This p
6. the number you call to connect to the server Host name and or domain name Domain Name Server DNS server address If besides the Web you use the Internet for e mail and newsgroups your ISP should also provide you with the following information E mail or POP mail address POP server address Mail or SMTP address News or NNT server address 14 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 4 Remote Configuration Chapter 4 Remote Configuration Remote configuration is a network management tool that allows you to configure MT9234ZBA modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site Basic Procedure The following steps can be used when the connection is established by the local or the remote modem Note The remote computer must be running and a communication program must be ready for a data connection which will be indicated by a lighted TR indicator on the front of the modem 1 Establish a data connection with a remote MT9234ZBA modem 2 Send three remote configuration escape characters followed by AT and the setup password and press ENTER Example ATMTSMODEM You have four tries to enter the correct password before being disconnected If the password is correct the remote modem responds with OK 3 You can now send AT commands to configur
7. The modem responds with OK 4 The new password is saved automatically You can now either enter more AT commands or exit the data communications program The next time you wish to set up the modem you must use the new password CAUTION Passwords are case sensitive The next time you enter the password it must be in the same case as you set it up Turning Callback Security On and Off Callback security must be turned on to enter many callback security commands 1 Open a data communications program such as HyperTerminal 2 Inthe terminal window type AT Sxxxxxxxx where xxxxxxxx is your password Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong 3 Type one of the following commands e To turn off callback security Type AT CBSO and press ENTER Callers no longer need a password to connect to the modem the modem is unable to call them back and the stored dialing command locations 0 3 become available e To turn on both local and remote callback security Type AT CBS1 Press ENTER With local security turned on you must enter the setup password before you can enter any AT command except the AT ATIn and AT Sxxxxxxxx commands For a description of remote callback security see the following paragraph e To turn on remote callback security only Type AT CBS2 and press ENTER With remote callback security turned on each caller is asked to enter a password is called back and then is ask
8. a monophonic external speaker to your modem with the voice option No changes are needed for stereo This will require you to open the modem and move one or more jumpers on the modem s printed circuit board Warning The following procedure must be performed by authorized service personnel Caution The circuit board can be harmed by static electricity Before you open the case touch a grounded object such as the metal chassis of your computer to discharge any static electricity in your body then touch the metal shell of the modem s RS 232 connector to ensure that there is no voltage difference between you and the modem speri the Modem If the modem is connected turn it off and remove all connecting cables including the power and line cables 2 Turn the modem upside down 3 On the bottom of the modem are two screws which hold the case together Remove both screws and set them aside 4 Turn the modem right side up 5 Remove the top part ofthe modem case 6 To close the modem reverse Steps 1 5 8 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 3 Operation Location of the Jumpers J2 Dial Up Lease Line J3 Originate Answer Dial Up Default T Originate Lease Line Answer Default o z lt w a a Speaker Mode Bi Closed Stereo default Open mono Note The Speaker Mode Jumper is for the Modem with the Voice Option Changing the Dial Up Leased Line Jumper As shipp
9. amp Q6 is also set For more information see the amp D command in the AT Commands Reference Guide For information on changing the modem s default configuration refer to the amp D command in the AT Commands Reference Guide e Autoanswer might be disabled Turn on autoanswer in your communications program or send the command ATSO 1 ATS0 2 if you have Caller ID service to your modem in terminal mode Aue Transfer Is Slower Than It Should Be If you are using a slow transfer protocol such as Xmodem try Zmodem or Ymodem G instead e Is your line noisy If there is static on your line the modem has to resend many blocks of data to insure accuracy You must have a clean line for maximum speed e Are you downloading a compressed file with MNP 5 hardware compression enabled Since hardware data compression cannot compress a file already compressed by an archiving program the transfer can be marginally slower with data compression enabled than with it disabled e Does your Internet service provider ISP use the same 56K protocol as your modem The default setting of your modem is to connect using either the V 92 or the V 90 protocol depending on which one the ISP s modem is using If your ISP uses the V 90 protocol the maximum speed you will be able to upload at is 33 600 bps Check with your ISP to see which protocols it supports e Are you trying to send a file to another client modem If so then your maximum possible connect speed is 3
10. enter the setup password before you can enter any AT command from a local terminal except the AT ATIn and AT Sxxxxxxxx commands Type AT amp WO to store the above commands to nonvolatile memory To Set the Parity of the Callback Security Messages The modem s password prompt and messages parity must match the parity of the computer to which the modem is connected 1 The default parity setting for your modem is no parity AT CBP0 To change the modem s prompt messages to use even parity type AT CBP2 and press ENTER For odd parity type AT CBP1 and press ENTER 2 To store the new parity value type AT amp W and press ENTER To Assign Callback Passwords To store a callback password for the first callback memory location type AT CBNO xxxxxxxx where XXXXXXXX is the first password Press ENTER The password must be unique must be 6 to 10 characters in length and must not contain a or character To store a callback password for the second callback memory location type AT CBN1 xxxxxxxx where XXXXXXXX is the second password and press ENTER Note that the memory location number in the command is incremented by one Repeat as many times as necessary until all passwords have been entered To review your entries type AT amp V and press ENTER To set the modem for direct connect mode type AT H1 and press ENTER To Call a Modem Configured for Callback Security 1 Using a terminal program and an originating modem dial the number of the
11. firmware version Continue with Step 3 Download the Upgrade File Warning The first digit of the new firmware must match the first digit of the old firmware or the modem may not work properly e g if your current firmware version is 4 16 replace it only with 4 xx firmware not 6 xx firmware Step 3 Download the Upgrade File 1 If you are not already at the MultiModem ZBA Firmware page of the Multi Tech Web site follow the procedure in Step 2 Identify the Current Firmware 2 Download the upgrade file for your modem by clicking its name and save the file in a temporary folder on your hard disk 3 Inthe same section of the Web page click the Flash Wizard utility for your operating system to download it and save it in the same folder Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 27 Appendix A Upgrading Your Modem s Firmware ar 4 Extract the Upgrade Files K 3 Install the Flash Wizard utility by double clicking the file name in Windows Explorer Extract the upgrade files by double clicking the file name The extracted files include a HEX file which contains the upgrade data and a Readme file Copy the upgrade HEX file into the Flash Wizard folder which in a default installation is at C Program Files MultiTech Systems Flash Wizard Step 5 Clear Your Stored Parameters Before you flash your modem you should record the parameters that are currently stored in it so you c
12. modem Send three remote configuration escape characters followed by AT and the setup password and then press ENTER Example ATMTSMODEM You have four tries to enter the correct password before being disconnected If the password is correct the remote modem may respond with OK Note If the modem has previously been configured with command echo off and result codes off it may be difficult to determine if the remote modem is responding to commands The ATI command can be used for this purpose Even with echo and result codes off the modem will respond with the requested ID string if it is properly receiving the command You can now send AT commands to configure the remote modem When you have finished configuring the remote modem save the new configuration by typing AT amp WO lt CR gt then type ATO lt CR gt to exit remote configuration You can then break the connection in the normal way Note This step is important to ensure that the connection is broken cleanly Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 35 Appendix E Connecting to a Cisco Router Appendix F C ROHS HT TS Substance Concentration MO EIP 39 RoHS
13. 0 call attempts to the same number within any 30 minute period for any single manual call initiation and e The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers e The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another For automatically answered incoming calls e The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing For correct operation total of the RN s of all devices connected to a single line at any time should not exceed 5 South African Statement This modem must be used in conjunction with an approved surge protection device Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 31 Appendix B Regulatory Compliance Appendix C Waste Electrical and Electronic Equipment WEEE Waste Electrical and Electronic Equipment Statement July 2005 The WEEE directive places an obligation on EU based manufacturers distributors retailers and importers to take back electronics products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design p
14. 3 600 bps You can upload at speeds up to 48 000 bps only when connected to an ISP that supports the V 92 protocol e Try entering the 111 command in online mode or the amp V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 23 Chapter 6 Troubleshooting Data Is Being Lost If you are using data compression and a high speed serial port set the serial port baud rate to two to six times the data rate Make sure the flow control method you selected in software matches the method selected in the modem Try entering the 111 command in online mode or the amp V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable There Are Garbage Characters on the Monitor Your computer and the remote computer might be set to different word lengths stop bits or parities If you have connected at 8 N 1 try changing to 7 E 1 or vice versa using your communication software You might be experiencing line noise Enable error correction if it is disabled or hang up and call again you might get a better connection the second time At speeds above 2400 bps the remote modem might not use the same transmission or error correction st
15. 32 5 764 628 5 764 627 5 754 589 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D353 598 5 355 365 5 309 562 5 301 274 7082106 7082141 7092406 Other Patents Pending World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 Phone 763 785 3500 or 800 328 9717 Fax 763 785 9874 Technical Support Country By Email By Phone Europe Middle East Africa support multitech co uk 44 118 959 7774 U S Canada all others support multitech com 800 972 2439 or 763 717 5863 Internet Address http www multitech com 2 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Table of Contents Table of Contents CHAPTER 1 INTRODUCTION sm 5 EEA ee ee 5 PM COMMMAMOS VIMO ee nen Naeh 5 RR alte Ee EE 6 CHAPTER 2 INSTALLATION unununanunannunununanunannununanunannunnnununununnnnunununanunnnnunununununnununununanannnnunununanunnnnunununnnnnnunanunn 8 8 Step lrChangethe lntemal ump eek 8 Step 2 GonneetitheModemito Your RE 10 Step 3 Install the tee En BET TEE 11 Step 4 Configure the Modem for Your Country or Region Global Product Only pp 11 CHAPTER 3 OPERATION sm D eebe Front nt EE 13 Leased Line OBerall n an EE 13 G nnec ng to EE 14 CHAPTER 4 REMOTE CONFIGURATION 5 Basio Pl
16. Call Waiting service disable it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 but first check with your local telephone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows 98 HyperTerminal select Connect from the Call menu click Dialing Properties check This location has Call Waiting and select the correct code for your phone service If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line especially for the modem e Check for loose connections between the modem and the computer the telephone jack and AC power e You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again e Your ISP might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again Modem Cannot Connect When Answering The default DTR Control command amp D2 inhibits autoanswer To enable autoanswer change DTR Control to amp DO and make sure amp Q0 amp Q5 or
17. MultiModem ZBA MT9234ZBA Series MT9234ZBA MT9234ZBA V User Guide Multi lech Systems MultiModem ZBA MT9234ZBA Series User Guide MT9234ZBA MT9234ZBA V PN S000337A Version A Copyright This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Copyright 2007 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s web site for current versions of our product documentation Revisions Revision Level Date Description A 10 08 07 Initial release Trademarks MultiModem Multi Tech and the Multi Tech logo are trademarks of Multi Tech Systems Inc Microsoft Windows 2000 2003 XP and Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Patents This device covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 5
18. T Sxxxxxxxx where xxxxxxxx is your password Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong Enable callback security by typing AT CBS1 or AT CBS2 and pressing ENTER To store a callback password for the first callback memory location type AT CBNO xxxxxxxx where xxxxxxxx is the first password Press ENTER The password must be unique must be six to eight characters in length and must not contain a or character To store a callback password for the second callback memory location type AT CBN1 xxxxxxxx where XXXXXXXX is the second password Press ENTER Note that the memory location number in the command is incremented by one Repeat as many times as necessary up to memory location 29 until all passwords are entered To store a callback phone number in the first memory location type AT amp Z0O AT xxxxxxxx where XXXXXXXX is the dialing string Press ENTER The phone number must be preceded by DT for tone dialing or DP for pulse dialing The dialing string can also include other AT commands Example AT amp Z0 ATMODT5551212 Up to 35 characters can be used The and characters are optional Number entry Enables a mobile caller to enter his current phone number for callback Direct connection Enables a caller to choose direct connection without being called back 22 Extension entry Must be used with the command Enables a caller to enter an extens
19. User Guide S000387A 19 Chapter 5 Callback Security Callback Assignments Form Location Password Telephone Number a 5lceoola o nw o N ch LG fa mh a o wech N mk ch N N mk N N N GA co gt N a N N J N N 20 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 6 Troubleshooting Chapter 6 Troubleshooting Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection it is possible that the modem is defective However it is more likely that the source of your problem lies elsewhere The following symptoms are typical of problems you might encounter e None of the LEDs light when the modem is on e The modem does not respond to commands e The modem cannot connect when dialing e The modem disconnects while online e The modem cannot connect when answering e File transfer is slower than it should be e Data is being lost e There are garbage characters on the monitor e The modem doesn t work with Caller ID e Fax and data software can t run at the same time None of the Indicators Light When you turn on the modem the LED indicators on th
20. al A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS to destinations in U S and Canada Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box and your telephone number If the product is out of warranty a payment in advance is required Acceptable means of payment include credit card wire transfer or a check in U S dollars drawn on a U S Bank For out of warranty repair charges go to COMPANY Policies warranty Extended two year overnight replacement service agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our web site at COMPANY Programs overnight replacement for details on rates and coverage s Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or email support multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Customers Ou
21. al or workmanship for a period of two five or ten years depending on model from date of purchase or if proof of purchase is not provided two five or ten years depending on model from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Seri
22. an reprogram it after flashing After you have recorded them send the AT amp W1Z command to the modem to clear the stored parameters Syr o p Run your favorite terminal program In the program s terminal window type AT amp V and press ENTER to list your modem s current parameters Record your parameters by saving the screens and sending them to your printer Type AT amp W1Z and press ENTER to clear your stored parameters and reset your modem to factory default Close the terminal program Step 6 Upgrade the Modem s Firmware Before you begin the following procedure read the README TXT file extracted from the upgrade archive file Note the file name for the new firmware example ARQG125A HEX WARNING Never install an older version of firmware over a newer version Doing this WILL DESTROY THE FLASH PROM If the flash PROM is destroyed the modem must be sent in for repair 1 5 6 Run Flash Wizard by double clicking its icon or file name or by selecting it from the Start menu The Identifying Devices dialog box is displayed as Flash Wizard locates and identifies the devices connected to your system Note If the message ERROR No valid devices detected is displayed verify that the modem is turned on and that all cables are correctly and securely attached Click the modem to be upgraded and then click Next to proceed Select the port to be upgraded from the Port list select the appropriate HEX file from the Hex File
23. and After the modems reconnect the following message reappears Password gt Type the same password you used to initiate the call You are allowed three attempts to enter the password After that you will be disconnected If the password is valid the following message appears and the modems establish a working connection OK Connecting 18 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 5 Callback Security Direct Connection Use this procedure when you want to connect without first being called back The password that you use must be set up for an optional direct connection 1 2 3 4 Using a data communications program such as HyperTerminal dial the number of the callback modem When the connection is established the callback modem responds with the following message Password gt Type a direct connection password press the key and then press ENTER You have three attempts or one minute to enter a valid password If the password is valid the following message appears and the modems establish a working connection OK Connecting Note You can make all calls direct connect regardless of whether the password or phone number has the character by using the H1 command Callback Security Commands The AT Commands related to Callback Security are included in the AT Commands Reference guide included on MT9234ZBA Series product CD Multi Tech Systems Inc MT9234ZBA Series
24. andards as your modem Try connecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters Try entering the 111 command in online mode or the amp V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable The Modem Doesnt Work with Caller ID Caller ID information is transmitted between the first and second rings so if autoanswer is turned off SO 0 or if the modem is set to answer after only one ring SO 1 the modem will not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the second ring SO 2 Make sure that you have Caller ID service from your telephone company Fax and Data Software Cant Run at the Same Time Communication devices can be accessed by only one application at a time In Windows 2000 and higher you can have data and fax communication applications open at the same time but they cannot use the same modem at the same time 24 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 7 Warranty Service amp Technical Support Chapter 7 Warranty Service and Technical Support Multi Tech Warranty Statement Multi Tech Systems Inc hereafter MTS warrants that its products will be free from defects in materi
25. ccur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Plug the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation of this device is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference that may cause undesired operation WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Part 68 Telecom This equipment complies with Part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company 2 The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are show
26. ck option the central site modem stores a password and the remote user s phone number Once the remote site enters their password the central site s modem calls back using the number stored in its database The variable option lets users such as road warriors enter their fixed password and a call back number each time they call The pass through option is used to provide the security of password protection while bypassing the call back process Global Approvals With the globally approved MultiModem ZBA business modem you need just one modem for worldwide use This model has approvals in many countries so you can ship one SKU stock unit virtually anywhere in the world Localization kits are available for country specific power cords phone cords and telco adapters Go to www multitech com globalmodem for details AT Commands Info The AT Commands S Registers and Result Codes for the MT9234ZBA Series Modems are published in a separate Reference Guide This guide is included on the MT9234ZBA Series product CD You can open the guide from the CD or you download the guide to your hard drive and then open it Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 5 Chapter 1 Introduction Technical Specifications The MT9234ZBA Series modem meets the following specifications Trade Name MultiModem ZBA Model Number MT9234ZBA Build Number MT9234ZBA MT9234ZBA V Server to Client Data Rates Client to Server Data Rat
27. e sanas Gg u ee ee SS am Be 00000000 0D0000000 T E TERN PEPE iidadoi Connections No Voice Connections With Voice Connect the Modem to Your PC Plug one end of the serial cable into the RS232 connector on the modem and the other end into a serial port connector on your computer such as COM1 or COM2 Connect the Modem to the Telephone Line Plug one end of the modular telephone cable into the modem s LINE jack and the other end into a standard phone wall jack Important The LINE jack is not interchangeable with the PHONE jack Do not plug the telephone into the LINE jack or the line cable into the PHONE jack Note Regulatory agencies may impose certain restrictions on equipment connected to public telephone systems For more information see Appendix B Connect the Two Wire Leased Line Leased Line Only Plug one end of a two wire telephone cable into the modem s LINE jack and the other end to a two wire leased line wall jack or terminals Note Before you can use the modem on a leased line you must first change the internal jumpers See Step 2 Change the Internal Jumpers Connect the Modem to a Phone Optional If you want to connect a phone to same line as the modem plug it into the modem s PHONE jack Important The PHONE jack is not interchangeable with the LINE jack Do not plug the telephone into the LINE jack or the line cable into t
28. e dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows HyperTerminal select Connect from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How dial from this location If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number If the modem reports NO CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a person answered instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed Poor line conditions can affect the connection When using V 34 or V 32 client to client connections in poor conditions setting S38 0 may result in better performance 22 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 6 Troubleshooting The Modem Disconnects While Online e If you are not using Modem on Hold Call Waiting can interrupt your connection when someone tries to call you If you have
29. e front panel should flash briefly as the modem runs a self test If the LEDs remain off the modem is probably not receiving power e Make sure the modem s power switch is on especially if you normally turn the modem on by turning on a power strip e If the modem is plugged into a power strip make sure the power strip is plugged in and its power switch is on e Make sure the power supply is firmly connected to the modem and the power supply s power cord is firmly connected to both to the power supply and the wall outlet or power strip e Ifthe power strip is on and the modem switch is on try moving the power supply to another outlet on the power strip e Test that the outlet is live by plugging another device such as a lamp into it e The modem or power supply may be defective If you have another Multi Tech modem try swapping modems If the problem goes away the first modem or power supply might be defective Call Technical Support for assistance CAUTION Do not under any circumstances replace the power supply with one designed for another product doing so can damage the modem and void your warranty The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on See None of the Indicators Light e Make sure you are issuing the modem commands from data communication software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem
30. e modem to another country region after it has been configured for the first country region You can use one of two configuration methods 1 Use the Global Wizard to Configure Your Modem 2 Use AT Commands to Configure Your Modem Using the Global Wizard to Configure Your Modem The Global Wizard configuration utility is recommended for computers running Windows 2000 or newer 1 Insert the MultiModem ZBA product CD into the CD ROM drive The Autorun menu should appear 2 Click Initial Setup and Country Region Selection 3 Choose either Run Global Wizard from CD This will not load the wizard onto your hard drive or Install Global Wizard on the HD This will install the wizard onto your hard drive for future use Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 11 Chapter 3 Operation The Global Wizard dialog box appeared Click Next The Global Wizard searches for your modem and identifies it Click Next Select the country region in which the modem will be used Click Next Review your country region choice If it is correct click Next to configure the modem When Global Wizard announces that the parameters have been set click Finish to exit PN Zur Using AT Commands to Configure Your Modem Non Windows users can configure the modem using AT commands You must enter these commands in your communication program s terminal window 1 Run your favorite communication program and open the program s terminal windo
31. e the remote modem 4 When you have finished configuring the remote modem save the new configuration by typing AT amp WO and pressing ENTER 5 Type ATO and press ENTER to exit remote configuration You can now break the connection in the normal way Setup Multi Tech modems are shipped with a default setup password MTSMODEM Because anyone who has the User Guide knows the default setup password you should change the password and possibly also the remote configuration escape character Changing the Setup Password 1 Open a data communications program such as HyperTerminal 2 Inthe terminal window type AT SMTSMODENM or AT Sxxxxxxxx if you have replaced the MTSMODEM password with xxxxxxxx and press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong 3 To change the password type ATHS xxxxxxxx where xxxxxxxx stands for the password and then press ENTER The password can include any keyboard character and can be up to eight characters long The modem responds with OK CAUTION Passwords are case sensitive The next time you enter the password it must be in the same case as you set it up 4 The new password is saved automatically You can now either enter more AT commands or exit the data communications program The next time you wish to set up the modem you must use the new password Changing the Remote Escape Character To further improve security you can change a remote modem s remo
32. ed from the factory your modem is configured for normal dial up operation That is the modem must dial a phone number to connect to another modem To use the modem on a leased line you must change jumper J2 to select leased line operation and J3 to select whether it will be the originating or the answering modem If dial up operation is selected J3 has no effect See Chapter 3 for additional leased line information e The factory default is the answer position This makes the modem the answering modem on the leased line e To use the modem on a leased line move the J2 jumper plug from the default dial up position to the leased line position e To make the modem the originating modem on the leased line move the J3 jumper plug to the originate position Changing the Voice Jumper The speaker jumper is next to the external speaker jack e The factory default position of the voice jumper is set for a stereo speaker or sound card A jumper plug covers both pins of the jumper e To use the modem with a monophonic external speaker remove the jumper plug from the jumper pins You can store it by placing it on one jumper pin Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 3 Operation Step Z Connect the Modem to Your PC Turn off your computer Place the modem in a convenient location and then connect it to your computer s serial port the telephone line or leased line AC power and optionally your telephon
33. ed to enter the password again before a connection can be made Also dialing command locations 0 3 for use with the DS y dialing command are replaced by callback dialing command locations 0 29 e To temporarily disable callback security if the modem is set to CBS1 or CBS2 for instance to call another modem Type AT CBS3 and press ENTER The modem returns to its original setting when you issue the hangup command ATH or the modem is reset Note that if a remote modem breaks the connection callback security remains disabled 16 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 5 Callback Security Setting Callback Security Message Parity The modem s password prompt and messages parity must match the parity of the computer to which the modem is connected 1 2 3 4 Open a data communications program such as HyperTerminal In the terminal window type AT Sxxxxxxxx where xxxxxxxx is your password Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong The modem s parity default value is No parity AT CBPO To change the modem s default to use even parity type AT CBP2 Press ENTER For odd parity type AT CBP1 Press ENTER To store the new parity value type AT amp W Press ENTER Assigning Callback Passwords and Phone Num bers 1 2 3 9 Open a data communications program such as HyperTerminal In the terminal window type A
34. ell as phone numbers For mobile callers the dialing string can be programmed to allow the caller to bypass the stored callback number by entering a temporary callback number to enter an extension at the callback number or to make a direct connection without callback For local security the passwords and dialing strings that are stored in the modem are protected from tampering by a setup password which you should change when you set up the modem You can further protect the modem against tampering by disabling its ability to respond to most AT commands To check for attempted break ins you can request the modem to display the number of failed password attempts Your modem was shipped with a default setup password MTSMODEM The same password is used for both callback security and remote configuration Chapter 4 Because anyone who has access to this guide has access to the default password you should change the password during your initial setup nen ging the Setup Password Open a data communications program such as HyperTerminal 2 Inthe terminal window type AT SMTSMODEM or AT Sxxxxxxxx if you have replaced the MTSMODEM password with xxxxxxxx Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong 3 To change the password type ATHS xxxxxxxx where xxxxxxxx stands for the password and then press ENTER The password can include any keyboard character and can be up to eight characters long
35. es Client to Client Data Rates Fax Data Rates Voice Compatibility Data Format Modem Compatibility Fax Compatibility Video Compatibility Error Correction Data Compression Speed Conversion Mode of Operation Flow Control Intelligent Features Command Buffer Transmit Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Interface Connectors Cables 56K speeds when accessing a V 90 or V 92 server actual speed depends on server capabilities and line conditions Up to 48Kbps when accessing a V 92 server actual speed depends on server capabilities and line conditions otherwise the same as client to client data rates see next listing 33600 31200 28800 26400 24000 21600 19200 16800 bps 14400 12000 9600 7200 4800 2400 1200 0 300 bps 33600 31200 28800 26400 24000 21600 19200 16800 TIA EIA IS 101 Voice Option only Serial binary asynchronous ITU T V 92 V 90 V 34 enhanced V 34 V 32bis V 32 V 22bis V 22 Bell 212A and 103 113 ITU T V 21 amp V 23 V 42 V 42bis V 44 ITU T Super Group 3 Class 1 0 2 0 2 1 T 4 T 30 V 21 V 27ter V 29 V 34 V 17 and TIA EIA Class 1 2 TR29 2 ITU T V 80 for H 324 video conferencing ITU T V 42 ITU T V 44 6 1 throughput Serial port data rates adjustable to 300 1200 2400 4800 9600 19 200 38 400 57 600 115 200 and 230 400 bps Fax online modes full duplex over dial up lines XON XOFF software RTS CTS
36. esponsibility should difficulties arise in such circumstances 2 Immediately disconnect this equipment should it become physically damaged and arrange for its disposal or repair This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should not contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges Warning Notice No 111 or other calls can be made from this device during a mains power failure This equipment may not provide for the effective hand over of a call to another device connected to the same line Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom e Specifications For repeat calls to the same number e There shall be no more than 1
37. figure the Modem for Your Country Region Configure the Modem Using AT Commands esse 12 Configure the Modem Using the Global Wizard 12 Connect Messages Connecting the Modem to the PC Connecting to a Cisco Router Connecting to thie Intemet 0m Data Communications Software pp Data Terminal Ready command Default Settings Driver Installation ba GE DTR Data Terminal Ready Control command E European Community Directives 0 31 Fax Branding Statement i enra 31 FCC Regulations Beate TAUG in nee nee 7 Firmware EEN RE RE Flash Memory rai Flash Wizard Upgrade Utility Index Garbage Characters CD I et We E 14 22 Tal SR eo 13 Installation and Sein san 8 Installing the Modem Driver 12 E ee 11 International Modem Restrictions 0 32 Te 27 0 11 L Leased Line Operation 0 9 LE 15 LED Indicators 14 22 ET e E AETAT 11 ET 34 Load Factory Settings command nennen 13 IP ak 25 M WNP SDalg Compies ol 24 Moden Driver Installation 12 Mult Tech Intel Zutee 0 an i 27 N New Zealand Telecom Warning Notice ee 32 O Ordering Replacement Bante ii ii 27 P Phone od i cose T R 13 PhoneTools Program 14 OD 24 R Remolie CAA UE AN EE 16 Escape Character 16 Replacement Parts andl Result OO 0 nein 5 Rings Seting Number al eisen 13 RS2 e 11 Multi Tech Systems Inc MT9234ZBA Series Use
38. from the DOS prompt e Make sure you are in terminal mode in your data communication program then type AT and press ENTER If you get an OK response from your modem your connections are good and the problem likely is in the connection setup in your communication software e f you don t get an OK the problem may still be in the communication software Make sure you have done whatever is necessary in your software to make a port connection Not all communication programs connect to the COM port automatically Some connect when the software loads and remain connected until the program terminates Others can disconnect without exiting the program The modem s TR indicator lights to show that the software has taken control of the modem through the COM port e Your communication software settings may not match the physical port to which the modem is connected The serial cable might be plugged into the wrong connector check your computer documentation to make sure Or you might have selected a COM port in your software other than the one the modem is physically connected to compare the settings in your software to the physical connection Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 21 Chapter 6 Troubleshooting If the modem is on the cable is plugged into the correct port the communication software is configured correctly and you still don t get an OK the fault might be in the serial cable Make sure it is fi
39. gin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of fax software packages can be used with this product the user must refer to the fax software manual for setup details Typically the fax branding information must be entered via the configuration menu of the software Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repair
40. hardware Plug and play fully AT command compatible dialing options autoanswer adaptive answer EIA extended automode adaptive line probing automatic symbol and carrier frequency during start up retrain and rate renegotiation DTMF detection call status display auto parity and data rate selections keyboard controlled modem options non volatile memory remote configuration DTR dialing callback security A law support in 56K modes 11 bit support real time fax compression conversion U S Caller ID reporting quick connect startup V 92 40 characters 12 dBm Eruo NAM varies by country region setting 0 01 43 dBm under worst case conditions 43 dB TIA EIA RS 232C ITU T V 24 V 28 DB25F RS 232C connector 2 RJ 11 telephone jacks power jack Country specific telephone power cables serial cable Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 1 Introduction Note Any cables connected to the computer should be shielded to reduce Diagnostics Indicators Speaker Manual Control Operating Temperature Power Requirements Power Consumption Dimensions Weight Limited Warranty interference Power on self test local analog loop local digital loop remote digital loop LEDs for Transmit Data Receive Data Carrier Detect 56K bps 33 6K bps 14 4K bps Off Hook Terminal Ready Error Correction Fax Internal speaker for call progress monitoring Power switch 40
41. hase The WEEE Directive covers all Multi Tech products imported into the EU as of August 13 2005 EU based manufacturers distributors retailers and importers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the seller from whom you purchased the product 32 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Appendix D Installing a Modem under Linux Appendix D Installing aModem under Linux This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6 2 operating system Other versions of Red Hat and other Linux operating
42. he PHONE jack Connect a Microphone Voice Option For voice mail or speakerphone applications plug an unamplified microphone into the MIC jack on the side of the modem The microphone should have a stereo 1 8 inch mini plug Do not use a monophonic microphone 10 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 3 Operation Connect Speakers Voice Option For speakerphone or voice mail applications use a 1 8 inch plug male to male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card If your sound card does not have a LINE IN jack use its MIC jack The stereo male to male patch cord can be purchased at a local PC retail store If you do not have a sound card you can plug an unamplified speaker directly into the SPKR jack Connect the Modem to the AC Power Outlet The power switch is located on the right side of the modem Make sure it is set to OFF Attach the appropriate interchangeable blade module to the power supply module Connect the power lead from the power supply module into the PWR jack on the modem Now plug the power supply module into your power source Note Use only the power supply supplied with the modem Use of any other power supply voids the warranty and can damage the modem Power On Test Test the modem by turning it on When you turn it on the modem performs a diagnostic self test after which the 56 indicator should lig
43. ht If this does not happen check that the power switch is on the power supply is solidly connected and the AC outlet is live If these measures do not work refer to Chapter 6 Troubleshooting Step 3 Install the Modem Driver If you use Windows 2000 or above you must install the modem driver The modem driver tells Windows how to control the modem If you use a Linux operating system please refer Appendix D If you use another operating system please refer to its documentation for modem installation information Installing the Modem Driver Make sure your modem is connected properly and then turn on your computer Windows should detect your new modem and open the Install New Modem wizard Note If Windows cannot find a modem your modem may be turned off it may be plugged into the wrong connector on your computer or the serial cable may be faulty See None of the LEDs Light When the Modem Is Turned On and The Modem Does Not Respond to Commands in Chapter 6 Troubleshooting Insert the product CD into your CD ROM drive and then click OK Windows installs the modem driver Click Finish to exit Step 4 Configure the Modem for Your Country or Region Global Product Only Different countries have different requirements for how modems must function Therefore before you use your modem you must configure it to match the defaults of the country region in which you are using it You must also do this if you move th
44. iocene po 15 SG 15 CHAPTER 5 CALLBACK SECURITY uananananananananananunanunanenununununnnnanununun PO 16 Gh angingithe Setup Ge EE 16 Tuning Callback Security On and Ot nee ernennen 16 Setting Callback Security Message Pary EE 17 Assigning Callback Passwords and Phone Numbers Ne 17 CAINO Gelee TEE 17 Callback Assrgnmente For 20 CHAPTER 6 TROUBLESHOOTING ununanananaununununananannununananunnnnununununanannnnunananannnnunanananununnununununanannnnunanunannnnunanun 21 Noneorthellndieaters Eight i een eier 21 The Modem Does Not Respond to Gomimande sn a ki 21 TheiModem Gannot Connect When Dialne a 22 The Modem Disconnects While Online ne ele ieie 23 Modem Gannot Connect When Answerlng a 23 File Transfers Slower IhanltShoulod Be ed re 23 Datas Being LOSh a HD errr re cere errr ter reer 24 There Are Garbage Characters on the Monttor sm ei i 24 The Modem Doesnt Work with Galler ID sank a nnna 24 Fax and Data Software Cant Run at the Same Time 24 CHAPTER 7 WARRANTY SERVICE AND TECHNICAL SUPPORT uaunsnunanananaununanananannnnununanananannune 25 APPENDIX A UPGRADING THE MODEM FIRMWARE uunanaunununun e S asainn u 27 Upgrade EE 27 APPENDIX B REGULATORY COMPLIANCE sssssenssussunnsunnunnnunnnnnnnnnannnnnnannnnnnannnnnnnnnnnnnnnnnnnnnnnn annann annann nnn nnna 29 POG Pan ls Regulation spn a ee OE EARE 29 FOC Pan 69 R E 29 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 3 Table of Contents
45. ion number for callback The number of characters must equal the number of digits in the extension To store a callback phone number in the second memory location type AT amp Z1 AT Xxxxxxxx where XXXXXXXX is the dialing string and press ENTER Note that the memory location number in the command is incremented by one Repeat through memory location 29 until all dialing strings are entered 10 To review your entries type AT amp V and press ENTER Note A form is provided on the last page of this chapter to help you plan or keep track of password and phone number assignments Calling Procedures Use the following procedures to call a modem that has callback security enabled Note that Autoanswer must be enabled on the calling modem S0 1 Password Only Callback Use this procedure when calling from a fixed location 1 Using a data communications program such as HyperTerminal dial the number of the callback modem 2 When the connection is established the callback modem responds with the following message Password gt 3 Type the password corresponding to the phone number for your modem Press ENTER You have three attempts or one minute to enter a valid password 4 Ifthe password is valid the following message appears and the modems disconnect OK Disconnecting Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 17 Chapter 5 Callback Security 5 After the delay specified by the CBD
46. line conditions 33 V 34 Mode 33 600 2 400 bps Lights whenever the modem connects using the V 34 protocol 14 V 32bis Mode 14 400 7 200 bps Lights when the modem connects using the V 32bis protocol The modem can connect at lower than V 32bis speeds but no speed indicator lights during the connection OH Off Hook Lights when the modem is off hook which occurs when the modem is dialing online or answering a call Flashes when the modem pulse dials TR Terminal Ready Lights when a communications program is using the modem It means the modem is ready for an outgoing or incoming call It goes off when the communications program disconnects the serial port When it goes off a connected modem will also disconnect EC Error Correction V 42 Lights continuously when the modem is in V 42 error correction mode and flashes when compression is activated FX Fax Lights when the modem is in fax mode Note When you turn on the modem the protocol indicators flash briefly as the modem does a self test after which the 56 indicator lights After a call the indicator for the protocol used in the connection remains lit until another call is made or the modem is reset If you connect at a rate under 14 400 bps all protocol indicators remain off after the connection is broken even though the modem is still turned on Leased Line Operation The MultiModemZBA modem can be used on a two wire leased line A leased line is a p
47. list and then click Next to continue Note Do not use FLASHLDR HEX This file is used internally by Flash Wizard The Progress dialog box appears showing a status bar that indicates the progress of the upgrade Caution Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable Wait for the Next button to become active before proceeding When the flash upgrade is complete the message Programming Complete appears Click Next to continue The Results dialog box appears next Click Finish to exit Flash Wizard Step 7 Restore Your Parameters Your modem has been updated You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI in the terminal window and pressing ENTER 28 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Appendix B Regulatory Compliance Appendix B Regulatory Compliance FCC Part D Regulation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not o
48. modem connected to the Cisco router which we will call the remote modem 2 When connection is established the remote modem responds Password gt 3 Type a direct connection password and press ENTER You have three attempts or one minute to enter a valid password 4 Ifthe password is valid the message OK Connecting appears and the modems establish a working connection 34 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Appendix E Connecting to a Cisco Router Step 3 Console Port Final Setup Send the following command string to the modem connected to the console port of the Cisco router AT R1 amp WO The R1 command sets E0 Q1 amp D0 amp KO SB9600 and S1 and the amp WO command stores the commands to memory The R1 command sets the following functions EO Turns command echo off Q1 Turns result codes off amp DO Ignores DTR from the DTE amp KO Selects no flow control SB9600 Sets the serial baud rate to 9600 bps S1 Disables command mode at all serial speeds except 115200 bps The modem is now configured for use on the Cisco router console port Note that command echo and result codes have been turned off If it becomes necessary to send additional AT commands to the modem after it has been so configured there will be little feedback from the modem that it has received and acted upon the command Only commands such as ATIO that request specific data from the modem will send any data to
49. ms Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved 8 No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty 9 This equipment should not be used on party lines or coin lines 10 If so required this equipment is hearing aid compatible 11 Manufacturer Multi Tech Systems Inc Trade Name MultiModem ZBA Model Number MT9234ZBA FCC Registration No AU7USA 24713 M5 E Ringer Equivalence 0 3B Modular Jack USOC RJ11 Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 USA 763 785 3500 Fax 763 785 9874 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 29 Appendix B Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message Clearly contains the following information e Date and time the message is sent e Identification of the business or other entity or other individual sending the message e Telephone number of the sending machine or such business other entity or individual This information is to appear in a mar
50. n 3 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant 4 The ringer equivalence number REN is used to determine the number of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the local telephone company 5 Ifthis equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 6 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service 7 If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Syste
51. n achieve an upload speed of 48K bps 30 increase over V 90 modems This higher upstream speed reduces data transfer time for large e mails with attachments and for ftp site uploads as well as improves operation for interactive applications V 44 Compression V 44 compression enables data throughput rates of higher than 300K bps much faster than V 42bis data compression rates of 150 200K bps For users it means that your Web browsing will be much faster Enhanced Fax Features The MultiModem ZBA business modem supports V 34 fax and Error Correction Mode providing significant performance and reliability enhancements over previous fax standards V 34 sends and receives faxes at 33 6K more than double the speed of the V 17 14 4K fax standard Error Correction Mode adds reliablility while increasing performance of fax transmissions Together these enhancements increase the performance of the modem to levels previously only found in more expensive dedicated fax boards and machines Remote Configuration Whether you provide connectivity for a sales office just miles away or for multiple office across the world the MultiModem ZBA lets you take care of the configuration from a central site Callback Security The MultiModem ZBA provides password protection and helps reduce long distance charges for remote offices and users requiring access to the central site LAN This modem supports 30 passwords and three configuration options With the fixed callba
52. n command the callback modem calls the number associated with the password If the callback modem is unable to establish a connection it tries again up to the number of attempts specified by the CBAn command 6 After the modems reconnect the following message reappears Password gt 7 Type the same password that you used to initiate the call You are allowed three attempts to enter the password after which you will be disconnected 8 If the password is valid the following message appears and the modems establish a working connection OK Connecting Number Entry Callback Mobile callers should use this procedure when calling from a phone number different from that stored with the password The password that is used must be set up for optional number entry callback 1 2 3 Using a data communications program such as HyperTerminal dial the number of the callback modem When the connection is established the callback modem responds with the following message Password gt Type a number entry password press the plus key type ATDT and the number to call back to and press ENTER You have three attempts or one minute to enter a valid password Note When you type your phone number be sure to include the long distance and area codes if they are needed If the password is valid the following message appears and the modems disconnect OK Disconnecting After the delay specified by the CBDn command the callback modem calls
53. n string or in terminal mode enter ATV1X4 and press ENTER When you dial again the modem reports the call s progress If the modem reports NO DIALTONE check that the modem s telephone line cable is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial tone If you hear a dial tone your modem might be installed behind a corporate phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone If you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones If the modem reports BUSY the other number might be busy in which case you should try again later However it might indicate that you have failed to add a 9 the prefix to the phone number if you must dial 9 for an outside line If you must dial 9 to get an outside line the easiest way to dial it automatically is to include it in the modem s dial prefix e g ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into th
54. ort multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Distributors International distributors should contact their MTS International sales representative for information about the repair of the Multi Tech products Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our International Technical Support department at 763 717 5863 When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Replacement Parts SupplyNet Inc can supply you with replacement power supplies cables and connectors for selected Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mail SupplyNe
55. r Guide S000387A 37 Index Sally tege EENS AER lees 8 22 SG 13 Specifications Technical Speed 0 13 KEE 5 13 8 Store Current Configuration command pp 13 T Technical SRH 000m sn se 6 Telephone PTC RIM een pre 11 Testing the Modem e E 22 Traubleshoptine an enensnense een 22 U Upgrading the Modeny s Firm wa si i 28 W Waste Electrical and Electronic Equipment WEEE Statement ES SE RESET FIR ER 33 38 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A
56. rivate permanent telephone connection between two points Unlike normal dialup connections a leased line is always active The modems automatically connect when they are attached to the line and are turned on Because a leased line is always active one of the two modems on the line must be configured as the originate modem and the other as the answer modem however it does not matter which is which In the event of an interruption leased line modems automatically reconnect when the data line or power is restored Setup 1 Open the modem and change jumper J2 to select leased line operation and jumper J3 to select either originate or answer operation depending upon how you intend to use the modem See Chapter 2 for the detailed procedure 2 Connect a modular telephone cable to the LINE jack Connect the other end of the cable to a two wire lease line jack or terminals supplied by the telephone company 3 Turn on the modem Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 13 Chapter 3 Operation Connecting to the Internet Your Multi Tech modem is your gateway to the Internet and the World Wide Web To access the Internet and Web via your modem you must establish a dial up account with an Internet service provider ISP To locate an ISP near you look in a local directory or computer publication Your ISP should provide you with the following information User name also called user ID Password Access number
57. rmly connected at both ends Is this the first time you have used the cable If so it may not be wired correctly Check the cable description on the packaging to make sure the cable is the right one for your computer Peripheral expansion cards such as sound and game cards might include a serial port preconfigured as COM1 or COM2 The extra serial port or the card itself may use the same COM port memory address or interrupt request IRQ as your communication port Be sure to disable any unused ports The serial port might be defective If you have another serial port install the modem on it change the COM port setting in your software and try again The modem might have a problem beyond the scope of this user guide If you have another Multi Tech modem try swapping modems If the problem goes away the first modem is possibly defective Call Technical Support for assistance The Modem Cannot Connect When Dialing There can be several reasons the modem fails to make a connection Possibilities include lack of a physical connection to the telephone line a wrong dial tone a busy signal a wrong number no modem at the other end a faulty modem computer or software at the other end incompatibility between modems poor line conditions You can narrow the list of possibilities by using extended result codes Extended result codes are enabled by default If they have been disabled include V1X4 in the modem s initializatio
58. rocedure and document apply only to the Cisco router s console port Step 1 Configure the Modem for your Country or Region Configure the modem defaults to match the requirements of the country region in which it will be used For information on how to do this see Step 5 Configure the Modem for your Country or Region in Chapter 2 Step 2 Configure for Callback Security in Direct Connect Mode Callback security requires a caller to give a correct password before sending data to the system If you do not plan to use this feature skip to Step 3 Note Setting the modem for callback security in direct connect mode disables the remote configuration feature of the modem To Turn Direct Connect Callback Security On and Off Callback security must be turned on to enter many callback security commands Using a terminal program such as HyperTerminal type the command AT Sxxxxxxxx where xxxxxxxx is your password 1 to 8 characters long Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong The default password is MTSMODEM If you wish to change the password then type the command AT S xxxxxxxx where xxxxxxxx is the new password 1 to 8 characters long and press ENTER Type one of the following commands e To turn on remote callback security only type AT CBS2 and press ENTER e To turn on both local and remote callback security type AT CBS1 and press ENTER When local security is turned on you must
59. rs Nm Step 1 Identify the Modem Firmware You must know the model number and firmware version of your Multi Tech modem to know whether or not you should update it 1 Run your favorite terminal program If you are using Windows 95 or above you can use Windows HyperTerminal 2 In the program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely and then press ENTER If the modem does not respond with OK repeat the AT amp F command 3 Now type ATI press ENTER and record your results The model number and firmware version should appear similar to that shown below LT V 92 1 0 MT9234ZBA V V92 Serial Voice Data Fax Modem Version 1 25k Step 2 Identify the Current Firmware Version Identify the current version of the firmware at the Multi Tech Web site If your modem already has the current firmware there is no need to update it 1 Using your favorite Web browser go to http www multitech com SUPPORT MultiModem ZBA firmware asp 2 Scroll down to your modem model number 3 Look at the firmware version number for your modem 4 If the firmware version number matches the firmware version number found in Step 1 Identify the Modem Firmware you have the current firmware version and do not need to be update 5 If the firmware version number is greater than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older
60. s to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le mat riel brouilleur ce EMC Safety and R amp TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and
61. systems should be similar Briefly in Linux you do not need drivers for most standard external modems and most internal ISA bus modems Programs in Linux commonly call upon the port rather than the modem Standard Linux Serial Port Definitions PC port Linux port Com1 ttySO Com2 ttyS1 Com3 ttyS2 Com4 ttyS3 Installation Connect the external modem to an available serial port Setup This section describes how to make sure Linux can talk to the modem and be able to dial up the Internet Linux can use different programs and desktops depending on who made the Linux operating system and what version it is The following procedures use the most commonly installed components of Red Hat 6 2 More information can be found in your Linux OS owner s manual Using the Terminal Program Minicom to Verify Operation At the command prompt type minicom s and press ENTER Select Serial port setup and press ENTER From Serial port setup use the A key to access Serial Device and then press ENTER Press Esc You are now in the Minicom terminal Type AT and press ENTER The screen should display OK to verify the operation Alternately dial a phone number to verify line operation To leave Minicom press CTRL A and then press Z On the help menu press X to exit Using the Modem to Call the Internet Linux allows different graphic user interfaces GUI In the following steps wel use the Gnome Desktop GUI and assume that your Internet Service Provider
62. t Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http www thesupplynet com 26 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Appendix A Upgrading the Modem s Firmware Appendix A Upgrading the Modems Firmware Your modem is controlled by semi permanent software called firmware which is stored in flash memory Firmware is nonvolatile that is it remains stored in memory when the modem is turned off However it can be changed by either the manufacturer or the user as bugs are fixed or new features are added Since the firmware in your modem is stored in flash memory you can upgrade it yourself in a few minutes by using the following procedures Upgrade Overview The upgrade procedure consists of the following steps which are described in greater detail in the following sections 1 Identify the model number and firmware version of your modem 2 Identify the current version of the firmware you can view this on the Multi Tech Web site If your modem already has the current firmware there is no need to update it Download the upgrade file and the appropriate Flash Wizard for your modem Install the Flash Wizard and extract the firmware HEX file from the file you downloaded Document and clear your stored parameters Upgrade the modem s firmware using the HEX file and the Flash Wizard Restore your paramete
63. te configuration escape character either locally or remotely The remote configuration escape character is stored in register S9 The factory default is 37 which is the ASCII code for the percent character Setting S9 to 0 zero disables remote configuration entirely CAUTION If you do this remotely you won be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS9 n where nis the ASCII code for the new remote configuration escape character and then press ENTER 3 Save the new value by typing AT amp W and pressing ENTER 4 Type ATO and press ENTER to exit remote configuration Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 15 Chapter 5 Callback Security Chapter 5 Callback Security This chapter describes how to use callback security with your modem Callback security protects your network from unauthorized access and helps control long distance costs When callback security is enabled all callers are requested to enter a password If a valid password is received the modem hangs up and returns the call by dialing a phone number that is stored with the password The person being called back must then enter the password a second time to establish a connection Up to 30 callback passwords and dialing strings can be stored in the modem Each dialing string can be up to 34 or 35 characters long and can contain commands as w
64. the DTE as an indication that the modem has accepted the command Temporarily turning on command echo and result codes might ease reconfiguration of the modem When the modem is connected to the console port turn the modem off and then on again This will set the serial baud rate to 9600 bps as the SB9600 command is implemented Console Port Connections To connect a personal computer to the console port use the RJ 45 to RJ 45 roll over cable and either the RJ 45 to DB 25 female DTE adapter or the RJ 45 to DB 9 female DTE adapter labeled TERMINAL Cable Pin outs and Cabling Guide Console Modem DTE Console port Consolecable Adapter Adapter DCE signal RJ 45 pin RJ 45 pin DB 9 pin DB 25 pin signal RTS 1 8 8 4 RTS DTR 2 7 6 20 DTR XMT 3 6 2 2 XMT GND 4 5 5 7 GND GND 5 4 5 7 GND RCV 6 3 3 3 RCV DSR 7 2 4 6 DSR CTS 8 1 7 5 CTS Remote Configuration The configuration of the modem described in Step 3 contains the core settings that allow the modem to function properly on the console port of the Cisco router Commands in this section may be done remotely by calling into the MT9234ZBA attached to the console port with another modem Note Setting country region configuration and turning on callback security cannot be done remotely Nor can all commands be executed remotely if the remote modem is set for callback security remote configuration of a modem so configured is not recommended Establish a data connection with a remote MT9234ZBA
65. the number that you entered after the character If the callback modem is unable to establish a connection it tries again up to the number of attempts specified by the CBAn command After the modems reconnect the following message reappears Password gt Type the same password that you used to initiate the call You are allowed three attempts to enter the password after which you will be disconnected If the password is valid the following message appears and the modems establish a working connection OK Connecting Extension Entry Callback Use this procedure when calling from an extension at the callback number The password that you use must be set up for an optional extension entry callback 1 2 3 Using a data communications program such as HyperTerminal dial the number of the callback modem When the connection is established the callback modem responds with the following message Password gt Type an extension entry password press the plus key type the extension to call back to and press ENTER You have three attempts or one minute to enter a valid password If the password is valid the following message appears and the modems disconnect OK Disconnecting After the delay specified by the CBDn command the callback modem calls the extension that you entered after the character If the callback modem is unable to establish a connection it tries again up to the number of attempts specified by the CBAn comm
66. tside U S A and Canada Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product The Multi Tech sales office directory is available at http Awww multitech com PARTNERS Channels offices In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box and your telephone Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A 25 Chapter 7 Warranty Service amp Technical Support number H the product is out of warranty a payment in advance is required Accptable means of payment include credit card wire transfer or a check in U S dollars drawn on a U S bank Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you or email supp
67. w 2 To configure the modem for a specific country region Type AT T19 0 nn where nn is the country region code in hexadecimal notation Click ENTER The message OK displays 3 To verify that the correct country region has been configured type ATI9 and click ENTER The country region code displays Example Country Region AT Command hexadecimal Result code decimal Euro NAM AT T19 0 34 default 52 A list of country region codes can be found on the Multi Tech Web site at http www multitech com PRODUCTS Info approvals Then click on global modems The Global Modem Country Approvals page displays On this page you can view approvals configuration strings and responses by country and products 12 Multi Tech Systems Inc MT9234ZBA Series User Guide S000387A Chapter 3 Operation Chapter 3 Operation About the Front Panel The LED indicators on the front panel indicate status configuration and activity TD Transmit Data Flashes when the modem is transmitting data to another modem RD Receive Data Flashes when the modem is receiving data CD Carrier Detect Lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken 56 56K Mode 56 000 28 000 bps Lights whenever the modem is set for or connects using the V 90 or V 92 protocol The actual connection speed depends on ISP server capabilities and

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