Multi-Tech Systems Modem MTCBA-E User's Manual
Contents
1. O O O O O O O O O O O O IC O O O O O O O O O O O 0 de X O O O O O O O O O O O O O O O O O it O O 0 0 0 O a O O O O O O Bear O O O O O O LED O O 0 0 0 O x O O O O O O O O O 0 O CD o O O o O O O O O O O O E o O O O O O X SJ Txxx 2006 O Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 292. Recommended Replacement Fuses 1 Manufacture Littelfuse Part Number 313 02 5 2 Manufacture Sun Fuse Part Number 6S In Line Fuse red wire is positive AC adaptor N Amer only Connect power AC or DC AC CETS Int l Connect serial cable between modem amp PC For Two Piece Transformer Power Supply International e Connect the AC cord receptacle into the transformer block e Connect the AC cord plug into the mains power outlet For One Piece Transformer Power Supply North America e Connect between the MultiModem power receptacle and the mains power outlet For Optional Direct DC Power e Connect the fused DC power cable into the DC power connector on the modem e Then attach the two wires at the other end of the fused cable to a DC fuse terminal block on a vehicle in which you are mounting the MultiModem e Connect red wire to the positive and black wire to the negative Be sure the GND connection is correct Warning Over voltage protection is provided on the device To ensure complete protection you may want to add additional filtering to the DC input Note For automotive application according to the type of application you can use permanent or key switched Connect the power supply to its source for example in a mobile situation to the vehicle s DC fuse terminal block Multi Tech Systems Inc MultiModem EDGE
3. Establishing a Voice Call e Enter PIN Code Enter this only if required by your wireless provider Type AT CPIN 1234 Responses OK PIN Code accepted CME ERROR 16 Incorrect PIN Code CME ERROR 3 PIN already entered with CMEE 1 mode e Initiate a voice call Type ATD1234 Note Don t forget the semicolon at the end This stands for voice calls Responses OK Communication established CME ERROR 11 PIN Code not entered with CMEE 1 mode CME ERROR 3 Operation not allowed e Initiate an emergency call Type ATD112 Note Don t forget the semicolon at the end This stands for voice calls Responses OK e Hang up Type ATH Responses OK Establishing a Circuit Switched Data Call for a Point to Point Connection A Circuit Switched Data Connection CSD makes the wireless modem work similar to a regular analog modem You must have CSD service in order to make a CSD call Note that your wireless provider charges airtime usage for these connections Note Your wireless service provider charges airtime usage for thes connections 1 Using HyperTerminal you can establish a CSD connection by entering the following command ATD lt phone number gt Notes e The phone number you are calling is entered between the brackets For example lt 8585551212 gt e This command tells the modem to dial the desired phone number If you are dialing to another modem the modem should answer and a connection between the t
4. Repair Procedures for International Customers Outside U S A and Canada Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product The Multi Tech sales office directory is available at www multitech com PARTNERS Channels offices In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box and your telephone number If the product is out of warranty a payment in advance is required Acceptable means of payment include credit card wire transfer or a check in U S dollars drawn on a U S Bank Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you or email support multitech com When calling the U S please direct your questions regarding repair exped
5. t make outgoing calls just receive a NO CARRIER response e Make sure the antenna is connected and SIM is inserted correctly e Check signal and registration AT CSQ 10 31 is good AT CREG 0 1 is registered amp 0 5 is roaming e Check NO CARRIER reason with AT CEER Look up error code in Reference Guide The modem will not answer e To have modem autoanswer set modem with ATSO 1 and AT amp W to store the setting e Send ATA to the modem once the RING is indicated on the terminal screen e You may need to set modem to ignore DTR AT amp DO if you aren t providing DTR am trying to make a GPRS connection using a Windows dial up session It connects and then immediately disconnects e Make sure the APN is configured in the modem correctly The APN is provided by the provider e Check the APN with AT CGDCONT To make sure it is correct e If no APN is inserted then insert the correct APN using the command AT CGDCONT 1 IP lt APN gt with HyperTerminal or add it into the Extra Initialization Commands in the modem s properties e Make sure the APN is correct for your account When try to establish a GPRS connection using Windows dial up 1 get an error Hardware Failure e Check the modem to make sure it is installed and can be queried in the modem s properties e Make sure the com port is not being held by another application Look for the TR light indication
6. 15 Checkingihe Modem s OSI ee eo E A TAE 15 Establishing a Voice Call oss ae A e EE A S 16 Establishing a Circuit Switched Data Call for a Point to Point Connection pp 16 Answering a Circuit Switched Data CSD Connection 0 i en 16 Using Short Message Service SMS sean sucevensercasenscceveuutesnezceers 17 SMS Exam ple sm ceded sucsneeersssestuscrauersacexceeceeesadunesscusesecee 18 Internet ACCESS 0 19 Connecting to the GPRS EDGE Network for Internet AcCe SS nn 19 Internet ACCESS 5000000 21 Connecting to the GPRS Network for Internet ACCESS me oinin aea iea a i 21 Chapter 4 Troubleshooting and Frequently Asked QuestioNS 23 Troubleshooting Examples 0 23 Frequently Asked QUESTIONS 0mm i i saceecoteascenscncedescexecdexessedseeeesssasencedsseersones aver sesensacetvscesecuets 24 Appendix A Warranty and Repairs cccssccssccssscssccsesssccsentsscrssennensansncsecesacarasanncnseuanensensauceatenesasanaanentasarsnonacesenaienses 26 Appendix B Waste Electrical and Electronic Equipment WEEE Statement nn 28 Appendix C C ROHS HT TS Substance Concentration 29 Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 3 Chapter 1 Product Description and Specifications Chapter 1 Product Description and Specifications Product Description The MultiModem EDGE wireless modem delivers some of the fastest cellular wireless data speeds by utilizing EDGE technology It allows users to connect to the Inte
7. CD Make sure that the Multi Tech system CD is inserted into your CD ROM then click on Browse Browse to the root directory of your CD ROM drive and then click on Open The Install From Disk screen should now show the directory of your CD ROM Click on OK On this next screen scroll down the list of modems and select the model that is applicable to your modem Once you have selected your model click on Next gt 10 You will now have to choose which com port the Multi Tech modem is connected to If you know exactly which port your modem is on click on that port other wise choose COM1 most common Click Next gt 11 You will now be prompted with a screen that states that the Multi Tech driver has not passed Windows logo testing You can ignore this message and click Continue Anyway 12 To finish the install click on Finish You have now successfully installed the Multi Tech wireless modem driver to your PC PO ONAAARY Verifying That Your Modem Has Been Installed Successfully 1 After you have successfully installed the Multi Tech modem driver as stated above you should be brought back to the Phone and Modems Options screen Make sure that the modem is now listed under the columns Modem and Attached To the correct com port 2 Highlight the modem and then click on Properties A Properties screen will open for the Multi Tech modem Click on the tab labeled Diagnostics 4 Inthe middle of the screen click on the Query Modem b
8. Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 22 Chapter 4 Troubleshooting and Frequently Asked Questions Chapter 4 Troubleshooting and Frequently Asked Questions Troubleshooting Examples Before calling the Multi Tech Technical Support check to the following connections e The right antenna is connected to the modem e The serial cable connection is correct e The power is connected correctly and the power lights on the modem are on e Verify your signal strength e Verify your network registration e Use the following situation examples to troubleshoot the modem not answering and the modem returning a No Carrier message Situation A The modem does not answer If the Wireless MultiModem does not answer through the serial link upon an attempted transmission of data or voice signals see the table below for possible causes and solutions Solutions for no connection through serial link situation If the Then ask Action modem returns nothing Is the communication program In communications program verify that modem properly configured parameters have been set to the values shown here Data bits 8 Parity none Stop Bits 1 Baud 115200 bps Is another program interfering Close any such application program with the communication program Is the modem set to Type ATSO 1 to set to auto answer on the first ring autoanswer Type ATA to set to manual answer Is the com
9. Wireless Modem User Guide 12 Chapter 2 Activation and Installation Step 5 Attach the Modem to a Flat Surface Optional To mount the Wireless MultiModem do the following 1 Obtain mounting screws two are needed that are appropriate for the surface on which you will mount the MultiModem For example one might use two 6 32 self tapping screws 5 8 in length to mount the unit in a truck to the wall of the cab behind the passenger s seat 2 Typically the unit is mounted against a flat surface into which holes can be drilled The mounting holes center to center must be separated by 125mm or 4 15 16 inches 3 Drill the mounting holes at the desired mounting location if applicable lt 125 mm gt or 4 inches Mount to surface with bracket Max screw shaft 0 a diameter 4 3 mm 17 4 Slide the mounting brackets into the corresponding slots on the backside of the MultiModem chassis 5 Attach the MultiModem with two screws to the mounting surface at the desired location on the equipment Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 13 Chapter 2 Activation and Installation Step 5 Install the Modem Driver Introduction Compatibility The wireless modem is compatible with Windows 2000 2003 Windows XP and Linux Windows Windows operating systems require a modem driver to be installed See the example below for installing an E
10. and all other setup steps are complete you can establish an Internet connection through a Windows dial up session Note that your wireless provider will charge you for data usage Requirements e One Multi Tech wireless EDGE modem e The EDGE modem should have an active SIM card and must have GPRS EDGE services e The modem must be getting a proper signal and be showing a network registration through the wireless provider s network e APC running Windows XP or Windows 2003 with the Multi Tech drivers installed for your particular model The following instructions are for Windows XP SP2 and Windows 2003 Every PC may have slight differences which may cause the instructions to be different Use these instructions as a guide to help you understand what is required to set up an Internet connection through your wireless service provider for all operating systems Note Cellular providers provide Internet services as part of your service plan Multi Tech recommends that if you plan on using large amounts of data to sign up for an unlimited data service plan with your provider Multi Tech Systems Inc will not be responsible for any charges on your cellular bill If you have any questions about billing service plans service charges etc please contact your provider for more information Set the Access Point Name APN into the Modem s Properties on Your PC In order for your EDGE wireless modem to connect to your provider s network you m
11. message Type AT CMGD x lt press Enter gt The modem will respond OK Note The x represents an index location Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 17 Chapter 3 Using Your Wireless Modem SMS Examples Send Example Send SMS message to another SMS compatible device at cmgf 1 set to text mode OK at cpms SM SM SM set memory storage when writing and sending SMS messages OK at cmgs 7632273726 send message to the number specified in quotes gt TEST message ONE Type message after the gt symbol and hit lt CTRL Z gt to send the message CMGS 52 OK Receive Example 1 Receive SMS messages in text mode by saving to SIM memory Notification via CMTI unsolicited response code at cmgf 1 set to text mode OK at cnmi 2 1 0 0 1 set to receive SMS and store to memory OK at cpms SM SM SM set messages to be read from SIM and stored to SIM card OK CMTI SM 1 message received and stored to the SIM card to location 1 at cmgr 1 read the message in location 1 CMGR REC UNREAD 17632273726 06 03 17 09 02 52 00 TEST SMS 1 message OK at cmgd 1 delete message in location 1 OK Receive Example 2 Receive SMS message in text mode by directly routing the received message to the TE through the serial port at cmgf 1 set to text mode OK at csms 1 set to Phase 2 compatibility CSMS 1 1 1 OK at cnmi 2 2 0 0 1 set to receive S
12. operational status Voice features include Half rate HR Full rate FR Enhanced full rate EFR and Adaptive multi rate AMR as well as hands free echo cancellation and noise reduction e Two year warranty e Certifications CE Mark R amp TTE EMC FCC Part 2 15 Class A 22 24 EN 55022 EN 55024 Safety cUL UL 60950 EN 60950 Network PTCRB Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 4 Chapter 1 Product Description and Specifications Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications Fixed means that the device is physically secured at one location and is not able to be easily moved to another location Mobile means that the device is designed to be used in other than fixed locations Caution Maintain a separation distance of at least 20 cm 8 inches is normally maintained between the transmitter s antenna and the body of the user or nearby persons The Modem is not designed for or intended to be used in portable applications within 20 cm 8 inches of the body of the user RF Interference Issues It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency RF interference Please follow the safety advice given below carefully Switch OFF your Wireless MultiModem when in an aircraft The
13. AT commands can be used to operate configure and query your modem A reference guide to the EDGE commands is included on the MultiModem CD and on the Multi Tech Web site The following two commands let you query signal strength and roaming status Verify Signal Strength Using HyperTerminal type AT CSQ The modem responds with the received signal strength rssi and the channel bit error rate ber RSSI ranges from 0 to 31 BER ranges from 0 to 7 7 is the highest error rate Signal Strength RSSI 10 31 Sufficient 0 9 Weak or Insufficient 99 Insufficient Checking Network Registration and Roaming Status Using HyperTerminal type AT CREG The modem will respond in one of the following ways CREG 0 0 this tells you that the modem is not registered on any network CREG 0 1 this tells you that the modem is registered on the home network CREG 0 5 this tells you the modem is registered on a network but it is roaming Note If the modem is showing not registered perform the procedure for verifying signal strength to determine the strength of the received signal Checking the Modem s Identity Use the ATI command Note This command is illustrated using the capital letter i after AT e Type ATI Product information displays For example Siemens MC75 Revision xx yy xx yy is the software version Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 15 Chapter 3 Using Your Wireless Modem
14. DGE modem driver onto a PC with Windows XP 2003 Linux Linux does not require a driver for serial modems Requirements e One MTCBA E modem e A RS232 cable to connect the modem to the PC e The MultiModem CD that was shipped with the Multi Tech modem e APC running Windows XP or Windows 2003 Note This installation procedure is only used as a basic guide to help you install the Multi Tech Wireless modem driver You may see differences in your setup based upon your version of Windows and your Windows settings Installing the Multi Tech MTCBA E Modem Driver onto a PC Running Windows XP 2003 This installation assumes a Windows XP or 2003 operating system XP and 2003 are identical in the methods they use for installing modem drivers To load the MultiModem wireless modem s driver on your PC select the Control Panel s Phone and Modem Options option During this installation you will be required to browse the MultiModem CD to load the modem s INF file This file is located at the root directory on the MultiModem CD 1 Go to Start and then click on Control Panel 2 Inthe Control Panel double click on Phone and Modem Options When the Phone and Modem Options screen appears click on the tab labeled Modems Click on Add to add a new modem On the Install Modem screen click Don t detect my modem will select it from a list Then click Next gt On the next screen click the Have Disk button to browse for the driver file on the MultiModem
15. If it is on most likely another application is holding onto the port e Make sure the dial up connections maximum speed matches the modem s properties maximum port speed Try rebooting the PC What is the maximum amount of characters can use to send an SMS message e Supports up to 160 characters maximum e In PDU mode using 7 bit the modem still supports 160 characters but in 8 bit the modem will support only 70 characters Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 24 Chapter 4 Troubleshooting and Frequently Asked Questions After changing the CNMI CSCA or CSMP command values the modem doesn t store them e When changing these command values you must use the CSAS command to store the changes How do I send an SMS message to an email account e When sending an SMS message to an email account you must use a designated routing number that will tell the SMS server to route your message to an email account Here are the numbers that we are aware of at this time AT amp T 0000 T Mobile 500 Here is an example of how to send an SMS message to an email account AT CMGS 0000 gt email multitech com My message goes here lt ctrl Z gt Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 25 Appendix A Warranty and Repairs Appendix A Warranty and Repairs Multi Tech Warranty Statement Multi Tech Systems Inc hereafter MTS warran
16. MS messages and directly route to TE OK CMT 17632273726 06 03 17 09 06 11 00 TEST SMS 2 message at cnma acknowledge to the network that the message has been received OK Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 18 Chapter 3 Using Your Wireless Modem Internet Access Internet access can be setup in Windows Dial Up Networking DUN of the computer that the wireless modem is serving Setup procedures will vary according to the type of wireless service provider used To access Dial Up Networking on your PC go to Start gt Settings gt Network Connections Notes For GSM without GPRS a circuit switched data connection is used The user can set up Dial Up Networking DUN to make a conventional V 32 modem connection to any terminating modem at the other end The phone number specified in DUN can be one supplied by the wireless service provider or another phone number related to a different dialup modem service e g a dialup modem service phone number from any commercial or private dialup network For GSM with GPRS a single DUN number is generally used by all of a wireless provider s subscribers throughout its area of coverage regional nationwide continental etc Rather than being a literal phone directory number as in conventional DUN this is a code that gives the modem Internet access Connecting to the GPRS EDGE Network for Internet Access After you have inserted the SIM card
17. MultiModem EDGE Wireless Modem MTCBA E TT EDGE Multi eci e oe Wireless Modem User Guide Multi lechi Systems Copyright and Technical Support MultiModem EDGE Wireless Modem User Guide Model MTCBA E S000381F Revision F Copyright This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Copyright 2006 07 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s Web site for current versions of our product documentation Revision History Revision Date Description E 05 10 07 Revised tech support listing trademark notice and warranty repair description F 10 08 07 Removed PhoneTools Added Hazardous Locations Warning Statement Updated Package Contents and antenna specifications Trademarks and Logos MultiModem Multi Tech and the Multi Tech logo are registered trademarks of Multi Tech Systems Inc Windows is a registered trademark of Microsoft in the U S and ot
18. Network Tasks click on Create a new connection The New Connection Wizard should appear It will walk you through setting up your Internet connection Click on Next gt to begin On the Network Connection Type screen select Connect to the Internet and then click Next gt On the Getting Ready screen select Set up my connection manually and then click Next gt On the Internet Connection screen select Connect using a dial up modem and then click Next gt Note After clicking on Next you may or may not be asked to select which modem to use If you have more than one modem installed in your PC you will be required to select the proper modem to use If asked please select the Multi Tech wireless modem that has been installed On the Connection Name screen in the ISP Name box type in a name for your new connection You can give it any name that you would like After you have typed in a name click Next gt On the Phone Number to Dial screen type in the number that specifies to the modem to connect to your provider s Internet service For GPRS modems type in the number 99 1 Then click Next gt On the Connection Availability screen specify if this connection is for anyone s use or for your use only by checking the appropriate button Choose your preference and then click Next gt On the Internet Account Information screen type the user name and the password for your account In many cases a user name and a password
19. ae treet e ER eel Ned ee ete 7 Electrical Sp CitiCatiOns i 7 electrical CWaraGren Ste Se mn a ects e a a a ej tec ceiieienceeseeee 7 Input output electrical characteristics for external connections 0 7 RF Speciticatione a 7 Antenna Specification se sd cecsccesncescceteesaeis sencetes eedeeds stacsiecincendeeccintonstea raresa sin niss idurin i nioreaa iria 8 GSM EGSM Antenna Regquirements SpeciticationS e000 8 Antennas Available from Multi Tech Systems ne 8 PTCRB Reaurenments Nole em nb 8 FOG ReguirememtS Notes em aie oiden r an aa ei aE EE aa ieee el ai eee eST eae 8 InterfaCeS 000 8 LEED Moen tee ere re ae re cree re Eee er eee eee erence Perret Rerrer ere 8 RS232 15 Pin COMMeCION PINOUT se gaed ce e ria da Soa a eE ai E Gor aN EE Aaa anaa 9 AT Command Reterence Gulden 9 Chapter 2 Activation and Installation sri i 10 Step 1 Activate Your Wireless ACCOUNT smi 10 Step 2 Insert the SIM Card into the Holder sii 10 Step 3 Connect the Antenna Serial Cable and PoWet nn 11 te 11 Step 5 Attach the Modem to a Flat Surface Optiona nn 13 Step 5 Install the M dem Drivers snc cases cosncesecctscceecsnecesudescaees ESON SANNER ONDINE SRN EE EREN aS 14 Chapter 3 Using Your Wireless Modem 0 15 Phone Number for the Wireless Modem ee 15 Examples of Usefull AT Command Ss a nce tashsnedcieeladd ipceneiates lectaastepedacstaciemecaeceh 15 Verniyv Sloralotrengi en a 15 Checking Network Registration and Roaming Statyus
20. ale Drive Mounds View MN 55112 U S A Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS to destinations in U S and Canada Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box and your telephone number If the product is out of warranty a payment in advance is required Acceptable means of payment include credit card wire transfer or a check in U S dollars drawn on a U S Bank For out of warranty repair charges go to COMPANY Policies warranty Extended two year overnight replacement service agreements are available for selected products Please call MTS customer service at 888 288 5470 or visit our web site at PARTNERS Programs overnight_replacement for details on rates and coverages Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or email support multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis
21. any extreme environment where the temperature is above 50 C or humidity is above 90 noncondensing e Do not attempt to disassemble the Wireless MultiModem There are no user serviceable parts inside e Do not expose the Wireless MultiModem to water rain or spilled beverages It is not waterproof e Do not place the Wireless MultiModem alongside computer discs credit or travel cards or other magnetic media The phone may affect the information contained on discs or cards e The use of accessories not authorized by Multi Tech or not compliant with Multi Tech s accessory specifications may invalidate the warranty of the Wireless MultiModem e In the unlikely event of a fault in the Wireless MultiModem contact Multi Tech Tech Support Your Responsibility This Wireless MultiModem is your responsibility Please treat it with care respecting all local regulations It is nota toy Therefore keep it in a safe place at all times and out of the reach of children Try to remember your Unlock and PIN codes Become familiar with and use the security features to block unauthorized use and theft Package Contents Unbundled Package Modem with No Accessories 1 modem 1 mounting bracket 1 fused DC power cable 1 Quick Start Guide 1 MultiModem CD Note You must supply a USB cable bracket screws and an antenna Bundled Package Modem with Accessories 1 modem 1 mounting bracket 1 RS 232 cable 15 to 9 pin 1 power supply 1 antenna 4 rubb
22. are not required but some wireless providers require it Check with your provider to see if they are needed Check the following two options if you would like them activated Check the box if you want this account name and password to be used by everyone Check the box if you want this as your default Internet connection Then click Next gt On the Completing the New Connection Wizard screen you last task is to place a check in the box if you would like to add a shortcut to your desktop Then click Finish A Connection screen displays on your desktop Click the Properties button on the bottom of this screen The Properties window will open for you to make your connection Important Make sure that Use dialing rules is not selected and then click OK Once back at your Connection screen click the Dial button at the bottom of the screen to start the connection The connection will now tell the modem to connect to your provider s Internet service Once connected you should see the connection status icon in your system tray at the bottom right hand corner of your screen You should now be able to open Internet Explorer or any other browser of your preference to surf the Internet Disconnecting the Connection 3 4 To disconnect the connection right click on the connection icon in your system tray at the bottom right hand corner of your screen Scroll up and click on Disconnect Your should now be disconnect from the Internet
23. dy or in download mode TR Terminal Ready Commonly called Data Terminal Ready This is a readiness signal from the PC PWR Power Indicates presence of DC power when lit Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 8 Chapter 1 Product Description and Specifications RS232 15 Pin Connector Pinout 500000 1 10 C0 Og 15 0 0 14 PIN EIA CCIT Designation RS 232 1 DCD 109 Data Carrier Direct 6 RX 104 Receive Data out 2 TX 103 Transmit Data 8 DTR 108 2 Data Terminal Ready 9 GND Signal Ground 7 DSR 107 Data Set Ready 12 RTS 105 Request to Send 11 CTS 106 Clear to Send 13 RI 125 Ring Indicator Audio 4 MICROPHONE 5 MICROPHONE 10 SPEAKER 15 SPEAKER Boot 3 BOOT For factory use only Reset 14 RESET To reset connect to GND for minimum of 20msec Open for normal operation AT Command Reference Guides AT commands for the EDGE wireless modem are published in a separate EDGE AT Commands Reference Guide included on the MultiModem CD and posted on the Multi Tech web site Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 9 Chapter 2 Activation and Installation Chapter 2 Activation and Installation Step 1 Activate Your Wireless Account Please see the wireless account Activation Notices located on the MultiModem CD Choose the one for your wire
24. en type the user name and the password for your account In many cases a user name and a password are not required but some wireless providers require it Check with your provider to see if they are needed Check the following two options if you would like them activated Check the box if you want this account name and password to be used by everyone Check the box if you want this as your default Internet connection Then click Next gt On the Completing the New Connection Wizard screen you last task is to place a check in the box if you would like to add a shortcut to your desktop Then click Finish A Connection screen displays on your desktop Click the Properties button on the bottom of this screen The Properties window will open for you to make your connection Important Make sure that Use dialing rules is not selected and then click OK Once back at your Connection screen click the Dial button at the bottom of the screen to start the connection The connection will now tell the modem to connect to your provider s Internet service Once connected you should see the connection status icon in your system tray at the bottom right hand corner of your screen You should now be able to open Internet Explorer or any other browser of your preference to surf the Internet Disconnecting the Connection 1 2 To disconnect the connection right click on the connection icon in your system tray at the bottom right hand corner
25. er supply Voltage Range Voltage range 5 to 32V DC GND 0V Over voltage and Under voltage Correct operation of the Wireless MultiModem in communication mode is not guaranteed if input voltage falls below 5V Input output electrical characteristics for external connections Parameters GSM GPRS 850 900 GSM GPRS 1800 1900 Unit Typ Typ Input Supply Voltage 5 13 2 32 5 13 2 32 V Input peak supply current in comm mode at Pmax 1 4 2 1 4 2 A sa average supply current in comm mode at 360 150 75 300 125 70 mA Input average supply current in idle mode 30 10 10 30 10 10 mA RF Specifications GSM 850 EGSM 900 GSM 1800 GSM 1900 Frequency RX 869 to 894 MHz 925 to 960 MHz 1805 to 1800 MHz 1930 to 1990 MHz Frequency TX 824 to 849 MHz 880 to 915 MHz 1710 to 1785 MHz 1850 to 1910 MHz RF Power Stand 2W at 12 5 duty cycle 2W at 12 5 duty cycle 1W at 12 5 duty cycle 1W at 12 5 duty cycle Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide Chapter 1 Product Description and Specifications Antenna Specifications GSM EGSM Antenna Requirements Specifications Frequency Range 824 960 MHz 1710 1990 MHz Impedance 50 Ohms VSWR lt 2 0 1 Typical Radiated Gain 3 dBi on azimuth plane Radiation Omni Polarization Vertical Wave Half Wave Dipole Antennas Available from Mul
26. er feet 1 Quick Start Guide 1 MultiModem CD Note You must supply bracket screws Part to be Supplied by Your Wireless Service Provider Subscriber Identity Module SIM configuration chip The SIM contains information specific to your wireless account and its features Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide Chapter 1 Product Description and Specifications General Specifications General Specifications Power Requirements 5 V to 32VDC 400mA Average 5V 1A Peak 5V Circuit Switched Data Fax Features Asynchronous non transparent up to 14 4K bps Group 3 Fax Class1 Mechanical Dimensio ns amp Weight 4 3 L x 2 4 W x 0 94 H 4 2 oz 11 cm x 6 1 cm x 2 4 cm 119 g Connectors amp Fasteners Antenna Connection type Standard 3V SIM receptacle Serial Connector 15 pin RS232 SUB D female DE15S Pins RS232 link audio link BOOT RESET Power Connector 2 5mm miniature power jack screw on Operating Temperatures 30 to 65 C Storage Temperature 40 to 85 C Humidity Relative humidity 20 to 90 noncondensing Certifications CE Mark R amp TTE EMC FCC Part 2 15 Class A 22 24 EN 55022 amp EN 55024 Safety cUL UL 60950 EN 60950 Network PTCRB Electrical Specifications Electrical Characteristics Switching the GSM modem on off The device is permanently powered when connected to the pow
27. her countries Other trademarks and trade names mentioned in this publication belong to their respective owners World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 763 785 3500 or 800 328 9717 Fax 763 785 9874 Internet Address http www multitech com Technical Support Country By Email By Phone Europe Middle East Africa support multitech co uk 44 118 959 7774 U S Canada all others support multitech com 800 972 2439 or 763 717 5863 Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 2 Table of Contents Contents Chapter 1 Product Description and SpecificatioNnS 4 Product Description 00 4 PUR Saaie a r aaa a a a a sue toueaceeiiuestansies 4 Safety si E E E ssanebeadetaascentectextunesnes 5 aa 5 RiP Intererence SSUGS a ecectceceeladedelec cibevcivades decistaveieebac shabade eaiaice N a ar recie ele ete Riana 5 Vehicler Dalety oe i a ct sare vhcle dea testeaeictisacee utlaacbeaelen dba A ET 5 Installation Instructions and Hazardous Locations Warnings 600500 5 Maintenance on Your MOGI a se sekacecasseenchdcade suaaadged e ra aR Eer E E Eaa E EE Aa inei 6 YOU RESPONSIDIIIY em aad ra a Eoi a aise sanaaaegee 6 RackageiCohients NEN a Ea ranr Koran A Rapare asalae 6 General SpecifiCati ONS a ence canccnenseccasexcenccanscnscaeenstes snes sv actecusensccoscoccedtaneasersseaceaearsceectacessecnecmeerseeszcesys 7 General SSC IN GEA UO NS a e
28. ied personnel have performed the installation Verification of the protection of vehicle electronics should be part of the installation The use of an alert device to operate a vehicle s lights or horn on public roads is not permitted Installation Instructions and Hazardous Locations Warnings 1 The modems are open devices intended for installation in an ultimate enclosure suitable for the intended application 2 THIS EQUIPMENT IS SUITABLE FOR USE IN CLASS I DIVISION 2 GROUPS A B C AND D OR NON HAZARDOUS LOCATIONS ONLY 3 WARNING Explosion Hazard Substitution of Components may Impair Suitability for Class Division 2 4 WARNING Explosion Hazard Do not Disconnect Equipment Unless Power has been switched off or the area is known to be Non Hazardous 5 WARNING Explosion Hazard Do not replace the Fuse Unless Power has been switched off or the area is known to be Non Hazardous 6 WARNING Do not install or remove SIM card unless power has been switched off or the area is known to be Non Hazardous Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide Chapter 1 Product Description and Specifications Maintenance of Your Modem Your Wireless MultiModem is the product of advanced engineering design and craftsmanship and should be treated with care The suggestions below will help you to enjoy this product for many years e Do not expose the Wireless MultiModem to
29. iting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 26 Appendix A Warranty and Repairs Repair Procedures for International Distributors International distributors should contact their MTS International sales representative for information about the repair of Multi Tech product s Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our International Technical Support department at 763 717 5863 When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Replacement Parts SupplyNet Inc can supply you with replacement power supplies cables and connectors for selected Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mai
30. l SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http Awww thesupplynet com Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 27 Appendix B Waste Electrical and Electronic Equipment Statement Appendix B Waste Electrical and Electronic Equipment WEEE Statement July 2005 The WEEE directive places an obligation on EU based manufacturers distributors retailers and importers to take back electronics products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase The WEEE Directive covers all Multi Tech products imported into the EU as of August 13 2005 EU based manufacturers distributors retailers and importers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipme
31. less network provider and follow the directions to activate your account Phone Numbers for the Wireless Modem Every wireless modem will have its own unique phone number The phone number may simply be given to you by your wireless service provider or it may be on the SIM card or both Wireless provider implementations may vary Step 2 Insert the SIM Card into the Holder The wireless MultiModem requires a SIM card Subscriber Identity Module to operate on a GSM network To install the card do the following 1 Using your fingernail or a small wedging tool e g a small screwdriver pry off the SIM cover 2 3 Verify that the SIM card fits into the holder properly and then replace the cover Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 10 Chapter 2 Activation and Installation Step 3 Connect the Antenna Serial Cable and Power Antenna Connect a suitable antenna to the SMA connector See antenna specifications in Chapter 1 Antenna Connector SMA type Serial Cable Connect both sides of the serial and control cable 15 pin Sub D connector on the modem side Antenna Connector SMA type Serial Port of PC Ne Hey T d 1 i 1 Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 11 Chapter 2 Activation and Installation Power Plug the power supply cable into the modem PP Power Cable Fuse 4 6 35 25
32. munication program Type ATSO 1 to set to auto answer on the first ring receiving RING responses Type ATA to set to manual answer Situation B The modem always returns No carrier when trying to originate a call Solutions for no carrier message If the modem Then ask Action returns no carrier Is the selected bearer type Type AT CEER to view the extended error code see esp for data supported by the called Error Results Codes in the AT Command guide communication party Be sure that the selected bearer type is supported by the called party Is the selected bearer type Be sure that the selected bearer type is supported by the supported by the network network If no success try bearer selection type AT CBST 0 0 3 Be sure SIM card is available for data fax calls no carrier Be sure that the semicolon character is typed esp for voice immediately after the phone number in the AT command communication e g AIDH H H Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 23 Chapter 4 Troubleshooting and Frequently Asked Questions Frequently Asked Questions Which providers can I use e Two major providers are T Mobile and AT amp T Does this modem support High Speed Circuit Switched Data HSCSD e No our GSM GPRS modems do not support HSCSD The modem is answering but seems to not be doing anything e The modem is answe
33. nt The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or where you purchased the product Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 28 Appendix C China ROHS Appendix C C ROHS HT TS Substance Concentration MIN EIP 39 RoHS Multi Tech Systems Inc TS HS Zl FH K CR6 B ZOA PB Hg CD PBB PBDE O O O O O O X O O O O O X O O O O O
34. of your screen Scroll up and click on Disconnect Your should now be disconnect from the Internet Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 20 Chapter 3 Using Your Wireless Modem Internet Access Internet access can be setup in Windows Dial Up Networking DUN of the computer that the wireless modem is serving Setup procedures will vary according to the type of wireless service provider used To access Dial Up Networking on your PC go to Start gt Settings gt Network Connections e For GSM without GPRS a circuit switched data connection is used The user can set up DUN to make a conventional V 32 modem connection to any terminating modem at the other end The phone number specified in DUN can be one supplied by the wireless service provider or another phone number related to a different dialup modem service e g a dialup modem service phone number from any commercial or private dialup network e For GSM with GPRS a single DUN number is generally used by all of a wireless provider s subscribers throughout its area of coverage regional nationwide continental etc Rather than being a literal phone directory number as in conventional DUN this is a code that gives the modem Internet access Connecting to the GPRS Network for Internet Access After you have inserted the SIM card and the modem is ready for use you can establish an Internet connection through a Windows dial up session Note tha
35. ring in voice mode e f you are trying to make a data call make sure the account has CSD service You will also need the data number separate number from the main phone number that is provided by the provider am trying to make a data connection by dialing from my wireless modem to an analog modem Why does the analog modem answer and send tones but never connect e To make a data call you must use the ATD lt number gt command e Make sure the account has CSD service How do get the voice portion to work so can talk to others using the wireless modem e You will need a cable that has the speaker pins connected to a speaker and microphone e We have a Y cable that splits out to a RJ9 connector that can be used to plug into the receiver of a handset e ATD lt numbers will originate a voice call How do I make an Internet connection to my dial up ISP e Make sure you have CSD service e Create a dial up connection to the ISP s access number then use your account username and password and choose the wireless modem as the device How does faxing work e GPRS modems support Class 1 and Class 2 Group 3 faxing e You will need fax services setup on your account You should receive a separate phone number for fax just like voice and data and you must call the fax number for the modem to receive a fax e You will also need fax software we do not have working software WinFax Version 10 has been tested with success can
36. rnet and send and receive data up to three times faster than possible with an ordinary GSM GPRS network making it ideal for highly data intensive multimedia applications Based on industry standard open interfaces the MultiModem EDGE wireless modem is equipped with quad band GSM which means it can be used worldwide on all existing GSM networks It also supports mobile originated short message service SMS and mobile terminated SMS This ready to deploy standalone modem allows developers to add wireless communication to products with a minimum of development time and expense A Note About Documentation Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s Web site for current versions of our product documentation Features e EDGE E GPRS Class 10 operation e GPRS Class 12 e Quad band GSM 850 900 1800 1900 MHz Packet data rates up to 240K bps coding scheme MCS 9 LLC layer 4 time slots Embedded TCP IP stack Circuit switched data up to 14 4K bps non transparent Short Message Services SMS text and PDU point to point MO amp MT cell broadcast 50 ohm SMA female antenna connector Standard 3V SIM receptacle Desktop or panel mounting Group 3 Fax Class 1 RS 232 interface AT command compatible Carrier approved Numerous LEDs provide
37. t your wireless provider will charge you for data usage Requirements e One Multi Tech wireless GPRS modem e The GPRS modem should have an active SIM card and must have GPRS services e The modem must be getting a proper signal and be showing a network registration through the wireless provider s network e APC running Windows XP or 2003 with the Multi Tech drivers installed for your particular model Notes e The following instructions are for Windows XP SP2 and Windows 2003 Every PC may have slight differences which may cause the instructions to be different Use these instructions as a guide to help you understand what is required to set up an Internet connection through your wireless service provider for all operating systems e Cellular providers provide Internet services as part of your service plan Multi Tech recommends that if you plan on using large amounts of data to sign up for an unlimited data service plan with your provider Multi Tech Systems Inc will not be responsible for any charges on your cellular bill If you have any questions about billing service plans service charges etc please contact your provider for more information Set the Access Point Name APN into the Modem s Properties on Your PC In order for your GPRS wireless modem to connect to your provider s network you must tell the modem the Access Point Name APN to which it will connect The APN is a server name that your account is setup on with your pro
38. ti Tech Systems Inc Description Part Number Hinged Right Angle 900 1800 MHz Cellular Modem Antenna ANF1 1HRA Hinged Right Angle 800 1900 MHz Cellular Modem Antenna ANF2 1HRA Hinged Right Angle 850 900 1800 1900 MHz Cellular Modem Antenna ANGB 1HRA PTCRB Requirements Note There cannot be any alteration to the authorized antenna system The antenna system must be the same type with similar in band and out of ban radiation patterns and maintain the same specifications FCC Requirements Note The antenna gain including cable loss must not exceed 3 0 dBi at 1900 MHz 1 6 dBi at 850 MHz for mobile operating configurations and 7 0 dBi at 1900 MHz 2 3 dBi at 850 MHz for fixed mounted operations as defined in 2 1091 and 1 1307 of the rules for satisfying RF exposure compliance Interfaces The Wireless MultiModem has several interfaces e LED function indicating operating status e External antenna via SMA connector e Serial and control link via USB connector e Microphone and speaker via handset jack e SIM card holder LED Interface LED Indicators TD Transmit Data Lit when modem is transmitting data RD Receive Data Lit when modem is receiving data CD Carrier Detect Lit when data connection has been established LS Line Status Continuous on state indicates that the wireless modem is not registered on the network Flashing state indicates registration on network Off state Modem is off not rea
39. ts that its products will be free from defects in material or workmanship for a period of two five or ten years depending on model from date of purchase or if proof of purchase is not provided two five or ten years depending on model from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Wood
40. uble click on Network Connections On the Network Connections screen on the left hand side under Network Tasks click on Create a new connection The New Connection Wizard should appear It will walk you through setting up your Internet connection Click on Next gt to begin On the Network Connection Type screen select Connect to the Internet and then click Next gt On the Getting Ready screen select Set up my connection manually and then click Next gt On the Internet Connection screen select Connect using a dial up modem and then click Next gt Note After clicking on Next you may or may not be asked to select which modem to use If you have more than one modem installed in your PC you will be required to select the proper modem to use If asked please select the Multi Tech wireless modem that has been installed On the Connection Name screen in the ISP Name box type in a name for your new connection You can give it any name that you would like After you have typed in a name click Next gt On the Phone Number to Dial screen type in the number that specifies to the modem to connect to your provider s Internet service For EDGE modems type in the number 99 1 Then click Next gt On the Connection Availability screen specify if this connection is for anyone s use or for your use only by checking the appropriate button Choose your preference and then click Next gt On the Internet Account Information scre
41. uide for a complete list and definitions of the SMS commands 1 Send a short message to a specified number Type AT CMGS 8585551212 lt press Enter gt Wait for the gt before entering text Then type your message Please call me soon lt press ctrl Z gt The modem may respond with CMGS lt mr gt OK Write a message to memory You can store a message to send it at a later date Type AT CMGW 8585551212 lt press Enter gt Wait for the gt before entering text Then type your message Please call me soon lt press ctrl Z gt The modem may respond with CMGW lt index gt The index number will be given Send a message from storage Type AT CMSS x lt press Enter gt The modem may respond with CMSS 1 OK The transmission is successful One SMS message is sent Note The x represents an index location View a list of stored messages Type AT CMGL x lt press Enter gt For x substitute one of the following REC UNREAD Shows unread messages REC READ Shows read messages STO UNSENT Shows unsent messages STO SENT Shows sent messages ALL Shows all messages The modem will respond AT CMGL 1 REC UNREAD 8585551212 1 The modem will continue until all UNREAD messages numbers and index number are listed Read a stored message Type AT CMGRe x lt press Enter gt The modem may respond with CMGR REC READ 8585551212 Note The x represents an index location Delete a stored
42. use of cellular telephones in an aircraft may endanger the operation of the aircraft disrupt the cellular network and is illegal Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender or legal action or both Switch OFF your Wireless MultiModem when around gasoline or diesel fuel pumps and before filling your vehicle with fuel Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may be in use Respect restrictions on the use of radio equipment in fuel depots chemical plants or where blasting operations are in progress There may be a hazard associated with the operation of your Wireless MultiModem close to inadequately protected personal medical devices such as hearing aids and pacemakers Consult the manufacturers of the medical device to determine if it is adequately protected Operation of your Wireless MultiModem close to other electronic equipment may also cause interference if the equipment is inadequately protected Observe any warning signs and manufacturers recommendations Vehicle Safety Do not use your MultiModem while driving Respect national regulations on the use of cellular telephones in vehicles Road safety always comes first If incorrectly installed in a vehicle the operation of Wireless MultiModem telephone could interfere with the correct functioning of vehicle electronics To avoid such problems be sure that qualif
43. ust tell the modem the Access Point Name APN to which it will connect The APN is a server name that your account is setup on with your provider Your APN will be given to you by your provider Here are some well known APNs e AT amp T PROXY or INTERNET or PUBLIC e T Mobile INTERNET2 VOICESTREAM COM or INTERNET3 VOICESTREAM COM or WAP VOICESTREAM COM e Rogers AT amp T of Canada INTERNET COM Steps for Setting the APN 1 Start by clicking on Start and then clicking on Control Panel 2 Inthe Control Panel double click on Phone and Modem Options 3 The Phone and Modem Options window appears Click on the tab labeled Modems Highlight the Multi Tech wireless modem listed in the table and then click on Properties 4 A Properties window for your modem will display Click on the Advanced tab and you should see an Extra Settings box In the Extra initialization commands text box type AT CGDCONT 1 IP lt APN gt For lt APNs type in the correct APN for your account For example AT CGDCONT 1 IP ISP AT amp T Click OK to close the modem Properties window Then click OK to close the Phone and Modem Options window Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 19 Chapter 3 Using Your Wireless Modem Create Your Dial Up Connection in Windows XP 2003 1 2 3 9 10 11 12 13 14 15 16 Click on Start and then click on Control Panel In the Control Panel do
44. utton Windows will now try to query the Multi Tech modem If this process passes the second box on this screen will show the columns Command and Response Note To make sure that the modem is correctly being queried look at the LED lights of the modem after you click on Query Modem The TR light should come on and the TD and RD lights should flicker 5 If this process passes then the modem should be properly installed and ready for use Click OK to close the modem Properties window Then click on OK to close the Phone and Modem Options window ig Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 14 Chapter 3 Using Your Wireless modem Chapter 3 Using Your Wireless Modem Phone Number for the Wireless Modem e Every wireless modem will have its own unique phone number provided by your wireless provider e The wireless modem s phone number may simply be told to the subscriber or be on the SIM or both Wireless provider implementations may vary Examples of Useful AT Commands A Note About HyperTerminal In order to verify signal strength and roaming status you must use a terminal application such as HyperTerminal To open this program in Windows XP or Windows 2003 go to Start gt All Programs gt Accessories gt Communications gt HyperTerminal Other Windows operating systems have similar paths to HyperTerminal See your system s online Help if you cannot find it A Note About AT Commands
45. vider Your APN will be given to you by your provider Here are some well known APNs e AT amp T PROXY or INTERNET or PUBLIC e T Mobile INTERNET2 VOICESTREAM COM or INTERNET3 VOICESTREAM COM or WAP VOICESTREAM COM e Rogers AT amp T of Canada INTERNET COM Steps for Setting the APN 5 Start by clicking on Start and then clicking on Control Panel 6 Inthe Control Panel double click on Phone and Modem Options 7 The Phone and Modem Options window appears Click on the tab labeled Modems Highlight the Multi Tech wireless modem listed in the table and then click on Properties 8 A Properties window for your modem will display Click on the Advanced tab and you should see an Extra Settings box In the Extra initialization commands text box type AT CGDCONT 1 IP lt APN gt For lt APNs type in the correct APN for your account For example AT CGDCONT 1 IP ISP AT amp T Click OK to close the modem Properties window Then click OK to close the Phone and Modem Options window Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 21 Chapter 3 Using Your Wireless Modem Create Your Dial Up Connection in Windows XP 2003 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Click on Start and then click on Control Panel In the Control Panel double click on Network Connections On the Network Connections screen on the left hand side under
46. wo modems will be established 2 To disconnect use the following commands Wait about two seconds to see an OK response Then type ATH Note is the escape sequence and ATH is the Hang up command Answering a Circuit Switched Data CSD Connection A Circuit Switched Data Connection makes the wireless modem work similar to a regular analog modem You must have CSD service in order to answer a CSD call There are three phone numbers for GSM the voice number the data number and the fax number All are provided by the carrier To answer a call Establish A Connection Call into the modem by dialing the data number provided by your carrier Answer a Call When you see the RING responses on the terminal screen enter ATA lt cr gt to answer the call Set Auto Answer Enter ATSO x This sets the modem to auto answer The call will be answered after the number of rings entered x stand for the number rings Then call into the number provided to you by the carrier Disconnect Type Wait about one second to see an OK response Then type ATH Multi Tech Systems Inc MultiModem EDGE Wireless Modem User Guide 16 Chapter 3 Using Your Wireless Modem Using Short Message Service SMS If you have SMS Short Message Service you can manipulate such messages in these ways send read store and delete The AT commands needed to perform these functions are listed below Please refer to the EDGE AT Command Reference G
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