Multi-Tech Systems Modem mt5656zdx User's Manual
Contents
1. O O O O O O O O O O O O X SJ Txxx 2006 O Multi Tech Systems Inc MT5656ZDX User Guide 27 Index C M Connecting the Modem sa i 8 f Modem Driver 0 00 inrsin sa aan 11 13 Data Rales me sien cues a Eaa EAE AAEE NNE 6 RoHS 27 S cst asc cee eee 12 OHS E heraianiniteecten ee tases EMC Safety and R amp TTE Directive Compliance 21 Safety ah 5 Surge Protecto aen aeae r n a E EEEE 9 Front Panelist r eur a e a rs 13 i E Technical Specilicatlone a 6 I THOU DIGSWOOLING 0 i iesire ana seanar 16 Internet service provider pp 12 V L VOICE GOMMECTIONMS i tea vacesassencet 10 RED MAC OS r A E A EA EN N a 13 Ww Waste Electrical and Electronic Equipment WEEE Directive 26 28 Multi Tech Systems Inc MT5656ZDX User Guide2. MultiModem ZDX Model MT5656ZDX Series Voice Data Fax Modem User Guide Multi lechi Systems Copyright and Technical Support User Guide MT5656ZDX Series PN S000248K Revision K This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Copyright 2003 11 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Revision Date Description H 06 18 07 Revise tech support information 08 12 08 Update Package Contents and Safety Warnings Added the WEEE statement Added the RS 232 cable to the Ship Kit Contents 05 04 09 Added alink to the Multi Tech Web site for the Warranty Statement J 10 06 09 Added the RoHS statement Added the 47 CFR FCC Part 15 Class B statement Added TAPI compliant Added Web portal information K 06 03 11 Remove all references to CDs Trademarks MultiModem Multi Tech and the Multi Tech logo are trademarks of Multi Tech Systems Inc Adobe and Acrobat are trademarks of Adobe System
3. The modem dials but is unable to make a connection The modem disconnects while online The modem cannot connect when answering File transfer is slower than it should be Data is being lost There are garbage characters on the monitor The modem doesn t work with Caller ID Fax and data software can t run at the same time If you experience problems please check the following possibilities before calling Technical Support None of the Indicators Light Up When you turn on the modem the PWR indicator and the terminal turn on If the LEDs remain off the modem is probably not receiving power e Make sure the modem s power switch is on especially if you normally turn the modem on by turning on a power strip e If the modem is plugged into a power strip make sure the power strip is plugged in and its power switch is on e Make sure the transformer module is firmly connected to the modem and to the wall outlet or power strip e fthe power strip is on and the modem switch is on try moving the transformer module to another outlet on the power strip e Test that the outlet is live by plugging another device such as a lamp into it e The modem or the DC power transformer may be defective If you have another Multi Tech modem try swapping modems If the problem goes away the first modem or the DC power transformer may be defec tive e Call Technical Support for assistance CAUTION Do not under any circumstances replace t
4. Also note that some software packages may have features or lack restrictions that may cause the modem to become non compliant EMC Safety and R amp TTE Directive Compliance CE The CE mark is affixed to this product to confirm compliance with the following European Community Directives e Council Directive 2004 108 EC of 15 December 2004 on the approximation of the laws of Member States relating to electromagnetic compatibility and e Council Directive 2006 95 EC of 12 December 2006 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and e Council Directive 1999 5 EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity Multi Tech Systems Inc MT5656ZDX User Guide 21 Appendix B Installing a Modem in Linux This appendix explains how to install a modem on a PC operating under the RedHat Linux 6 2 operating system Other versions of RedHat and other Linux operating systems should be similar Briefly in Linux you do not need drivers for most standard external modems and most internal ISA bus modems Programs in Linux commonly call upon the port rather than the modem Standard Linux Serial Port Definitions Port Linux Port Com 1 ttySO Com 2 ttyS1 Com 3 ttyS2 Com 4 ttyS3 Installation Connect the external modem to an available serial port Setup This se
5. Select Internet from the menu Select RH PPP Dialer Select the connection name you entered in step 5 of the previous section 5 Click OK Linux can use different programs and desktops depending on who made the Linux operating system and what version it is The above procedures use the most commonly installed components of Red Hat 6 2 More details can be found in the Linux OS owner s manual CN OY eb T aon To use the system to answer calls Linux requires other programs to be installed such as Mgetty and Mgetty Sendfax depending on requirements Each vendor of Linux usually has adequate information on installing these programs 22 Multi Tech Systems Inc MT5656ZDX User Guide Appendix C Upgrading the Modem Your modem is controlled by semi permanent software called firmware which is stored in flash memory Firmware is nonvolatile that is it remains stored in memory when the modem is turned off However it can be changed by either the manufacturer or the user Since the firmware in your modem is stored in flash memory you can upgrade it yourself in a few minutes by using the following procedures Upgrade Overview The upgrade procedure consists of the following steps which are described in greater detail in the following sections 1 Identify the model number and firmware version of your modem 2 Identify the current version of the firmware at the Multi Tech Web site If your modem already has the curren
6. If the cable looks secure try replacing it If that doesn t work the problem might be in your building s phone installation To test the building installation plug a phone into your modem s phone wall jack and listen for a dial tone If you hear a dial tone your modem might be installed behind a corporate phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone if you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain If the modem reports BUSY the other number might be busy in which case you should try again later or it might indicate that you have failed to add a 9 prefix to the phone number if you must dial 9 for an outside line If you must dial 9 to get an outside line the easiest way to dial it automatically is to include it in the modem s dial prefix e g ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into the dial prefix you do not have to include it in each directory entry If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number If the modem reports NO
7. Internet and Web via your modem you must establish a dial up account with an Internet service provider ISP To locate an ISP near you look in a local directory or computer publication Your ISP should provide you with the following information e User name also called user ID e Password e Access number the number you call to connect to the server e Host name and or domain name e Domain Name Server DNS server address If besides the Web you use the Internet for email and newsgroups your ISP should also provide you with the following information e Email or POP mail address e POP server address e Mail or SMTP address e News or NNT server address Dial Up Networking Before you can connect to the Internet you must set up a remote node client program on your computer The Windows version is called Dial Up Networking Dial Up Networking establishes your connection to the ISP s server which is the shared computer that manages calls from clients your computer to the Internet Most if not all Windows browsers start Dial up Networking automatically when you open them For instructions on how to set up Dial Up Networking consult your ISP or your operating system s online help or printed documentation Many ISPs include with their service a program that will instruct and configure Dial Up Networking automatically for you 12 Multi Tech Systems Inc MT5656ZDX User Guide Chapter 3 Operation Like any mod
8. connection statistics and checking for parameters that might be unacceptable The Modem Doesn t Work with Caller ID Caller ID information is transmitted between the first and second rings if the modem is set to answer after only one ring SO 1 the modem will not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the second ring SO 2 Make sure that you have Caller ID service from your telephone company Multi Tech Systems Inc MT5656ZDX User Guide 19 Appendix A Regulatory Compliance 47 CFR FCC Part 15 Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to 47 CFR FCC Part 15 regulations The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the re
9. operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with national telecom requirements in specific countries
10. warranty Patents This device is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 D394 250 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 D374 222 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D361 764 D355 658 D355 653 D353 598 D353 144 5 355 365 5 309 562 5 301 274 Other patents pending World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A 763 785 3500 or 800 328 9717 Fax 763 785 9874 Technical Support 800 972 2439 2 Multi Tech Systems Inc MT5656ZDX User Guide Table of Contents Contents Ghapten T IMtrOGUCHON a settee yes eet et a et ae aed AA cea 4 Product DSSCHIPUGI me a E a E 4 Ghapter 2 Hardware IMStallation se aaaea aaaea aaaea aaa aa aa asana 5 EE e a T AAT EA E O E T E E E E E E E EE TE 5 MOU SUD DIY a od a a a ai a aa 5 Cao NI a A AA 5 Tecnica o pecmicatonS a dd a a a 6 Overview Connecting the Modem to Your System see 8 Voice Connections Voice option only me i 10 Inetalno me Nodem DG 11 omiecoag TONE MEA A A aaa 12 Dol NO on no a R S E R iiavateneesiaetetemieestaeas 12 chaplers sOperatlionm sm eaaa a a E aE 13 Aboutthe LED ndicatorns mb 13 Contigurng Your SONATS ea
11. 600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 0 300 bps 14400 12000 9600 7200 4800 2400 1200 0 300 bps Serial binary asynchronous ITU T V 92 V 90 V 34 enhanced V 34 V 34bis V 32 V 22bis V 22 Bell 212A and 103 ITU T V 21 V 42 V 42bis V 44 T 4 T30 V 21 V 27ter V 29 V 34 V 17 TIA EIA 578 Class 1 and Class 2 TR29 2 ITU T V 80 for H 34 video conferencing AT V TAM command set Up to 44 100 KHz down sampled to 11 025 KHz ITU T V 42 LAP M or MNP 4 ITU T V 44 4 1 throughput V 42bis 4 1 throughput MNP 5 2 1 throughput Automatic speed detection and switching between available speeds Serial port data rates adjustable to 300 1200 2400 4800 9600 19 200 38 400 57 600 115 200 bps Fax online modes full duplex data over dial up voice XON XOFF software RTS CTS hardware Plug and play full AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer adaptive answer EIA extended auto mode caller ID adaptive line probing automatic symbol and carrier frequency during start up retrain and rate renegotiation DTMF detection call status display auto parity and data rate selections keyboard controlled modem options non volatile memory US Caller ID reporting quick connect startup TAPI compliant 40 Characters 11 dBm North America and Pan Euro varies by country setting 0 01 43 dBm under wor
12. CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a person answered instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed 18 Multi Tech Systems Inc MT5656ZDX User Guide Chapter 5 Troubleshooting The Modem Disconnects While Online If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to call you If you have Call Waiting disable it before each call In most phone areas in North America you can disable Call Waiting by preceding the phone number with 70 check with your local phone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows Terminal select Settings Modem Commands To change it in HyperTerminal select Connect from the Call menu click Dialing Properties check This location has Call Waiting and sel
13. ble Wait for the Next button to become active before proceeding 5 When the flash upgrade is complete the message Programming Complete appears Click Next to continue 6 The Results dialog box appears next Click Finish to exit Flash Wizard Step 6 Restore Your Parameters Your modem has been updated You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI3 in the terminal window and pressing Enter 24 Multi Tech Systems Inc MT5656ZDX User Guide Appendix D Waste Electrical and Electronic Equipment Directive WEEE Waste Electrical and Electronic Equipment WEEE Directive The WEEE directive places an obligation on manufacturers distributors and retailers to take back electronic products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase The WEEE Directive covers all Multi Tech products being sold into the EU as of August 13 2005 Manufacturers distributors and retailers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be dispo
14. can cause problems if enabled If the program allows you to edit the no connect messages NO CARRIER BUSY NO ANSWER NO DIAL TONE make sure there is no space between DIAL and TONE in NO DIAL TONE Refer to the program manual or online help for other configuration choices In most cases you can accept the default values Configuring Your Modem Your modem normally is configured through Windows or through the communication program you are using The default settings work best for most purposes However you also can configure your modem by sending AT commands to the modem See the AT Command Reference Guide for a list of AT data commands and how to use them 14 Multi Tech Systems Inc MT5656ZDX User Guide Chapter 4 AT Commands See Commands Reference Guides AT Commands and Voice Commands are in the AT Command Reference Guide Fax Class 1 Commands and Fax Class 2 Commands are documented in separate Fax Reference Guides All Reference Guides are included on the Multi Tech Web site Multi Tech Systems Inc MT5656ZDX User Guide 15 Chapter 5 Troubleshooting Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection check the list of troubleshooting procedures before calling Multi Tech None of the LEDs light when the modem is on The modem does not respond to commands
15. ce or select the port the conflicting device is on and change it instead If you need to open your computer to change switches or jumpers on the conflicting device refer to the device s documentation The serial port might be defective If you have another serial port install the modem on it change the COM port setting in your software and try again The modem may be defective If you have another Multi Tech modem try swapping modems If the problem goes away the first modem may be defective Call Technical Support for assistance Multi Tech Systems Inc MT5656ZDX User Guide 17 Chapter 5 Troubleshooting The Modem Dials But Cannot Connect There can be several reasons the modem fails to make a connection Possibilities include Lack of a physical connection to the telephone line A missing dial tone A busy signal A wrong number No modem at the other end A faulty modem computer or software at the other end Incompatibility between modems You can narrow the list of possibilities by using extended result codes Extended result codes are enabled by default If they have been disabled include V1X4 in the modem s initialization string or in terminal mode enter ATV1X4 and press ENTER When you dial again the modem reports the call s progress If the modem reports NO DIAL TONE check that the modem s phone line cable is connected to both the modem s LINE jack not the PHONE jack and the phone wall jack
16. ceiving antenna e Increase the separation between the equipment and receiver e Plug the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with 47 CFR FCC Part 15 rules Operation of this device is subject to the following conditions 1 This device may not cause harmful interference and 2 This device must accept any interference that may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le mat riel brouilleur FCC Part 68 Telecom 1 This equipment complies with part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company 2 The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown 3 An FCC compliant telephone cord and modular plug is provid
17. ck on your sound card If your sound card does not have a LINE IN jack use its MIC jack The stereo male to male patch cord can be purchased at a local PC retail store If you do not have a sound card you can plug an amplified speaker directly into the SPKR jack 10 Multi Tech Systems Inc MT5656ZDX User Guide Chapter 2 Hardware Installation Installing the Modem Driver If you use Windows 2000 or newer you must install the modem driver If you use another operating system see Appendix B When operating the modem under Windows the modem driver can be installed by using the Plug and Play feature Follow the procedure below 1 Make sure your modem is connected properly and then turn on your computer Windows should detect your new modem and open the Welcome to the Found New Hardware wizard Note If Windows cannot find a modem your modem may be turned off or it may be plugged into the wrong connector on your computer See Troubleshooting in the User Guide 2 From the Browse function in the Install Wizard point to the Temporary folder you created on your local PC to store the driver that you downloaded from the Multi Tech website 3 Windows installs and configures the modem 4 Click Finish to exit Multi Tech Systems Inc MT5656ZDX User Guide 11 Chapter 2 Hardware Installation Connecting to the Internet Your Multi Tech modem is your gateway to the Internet and the World Wide Web To access the
18. computer documentation to make sure Or you might have selected a COM port in your software other than the one the modem is physically connected to compare the settings in your software to the physical connection If the modem is on the cable is plugged into the correct port the communications program is configured correctly and you still don t get an OK the fault might be in the serial cable Make sure it is firmly connected at both ends Is this the first time you have used the cable If so it may not be wired correctly Check the cable descrip tion on the packaging to make sure the cable is the right one for your computer Peripheral expansion cards such as sound and game cards might include a serial port preconfigured as COM1 or COM2 The extra serial port or the card itself may use the same COM port memory address or interrupt request IRQ as your communication port Be sure to disable any unused ports Windows 9x and 2000 Right click on My Computer select Properties from the menu click on the Device Manager tab double click on Ports then double click on the communication port your modem is connected to In the ports Properties sheet click on the Resources tab to see the port s input output range and interrupt request If another device is using the same address range or IRQ it appears in the Conflicting Device List Uncheck Use automatic settings to change the port s settings so they do not conflict with the other devi
19. ction describes how to make sure Linux can talk to the modem and be able to dial up to the Internet Using the Terminal Program Minicom to Verify Operation At the command prompt type minicom s and press ENTER Select Serial port setup and press ENTER From Serial port setup use the A key to access Serial Device and then press ENTER Press ESC You are now in the Minicom terminal Type AT and press ENTER The screen should display OK to verify the operation Alternately dial a phone number to verify line operation 6 To leave Minicom press CTRL A and then press Z 7 On the help menu press X to exit oh nS Using the Modem to Call the Internet Linux allows different graphic user interfaces GUI In the following steps the Gnome Desktop GUI is used It is assumed that the Internet Service Provider ISP being called assigns the Domain Name Service DNS and Internet Protocol IP addresses For information on DNS or IP see the Linux OS owner s manual or contact ISP On the Task Bar at the bottom of the screen select the Gnome Footprint Select Internet from the menu Select Dialup Configuration Tool Select Add and then click Next Enter the connection name and phone number and then click Next Enter your user name and password and then click Next Select Normal ISP if your ISP is not listed and then click Next Click Finish Calling the ISP On the Task Bar at the bottom of the screen select the Gnome Footprint
20. de a HEX file which contains the upgrade data and a Readme file 3 Copy the upgrade S37 file into the Flash Wizard folder Step 5 Upgrade the Modems Firmware Before you begin the following procedure read the README TXT file extracted from the upgrade archive file Note the file name for the boot code e g 2MBPFL1 1 S37 and the file name for the new firmware e g BkQg300G hex Warning Never install an older version of firmware over a newer version Doing so will destroy the Flash PROM If the Flash PROM is destroyed the modem must be sent in for repair 1 Run Flash Wizard by double clicking its icon or file name or by selecting it from the Start menu The Identifying Devices dialog box is displayed as Flash Wizard locates and identifies the devices connected to your system Note If the message ERROR No valid devices detected is displayed verify that the device is powered on and that all cables are correctly and securely attached 2 Click the modem to be upgraded and then click Next to proceed 3 Select the port to be upgraded from the Port list select the appropriate HEX file from the Hex File list and then click Next to continue Note Do not use FLASHLDR HEX This file is used internally by Flash Wizard 4 The Progress dialog box appears showing a status bar that indicates the progress of the upgrade Caution Any disruption of the program during this stage of the upgrade can cause your modem to become inopera
21. e components is exempted by the following RoHS annex therefore higher lead concentration could be found a Lead in high melting temperature type solders i e tin lead solder alloys containing more than 85 lead b Lead in electronic ceramic parts e g piezoelectronic devices 26 Multi Tech Systems Inc MT5656ZDX User Guide Appendix E RoHS MI EIP 39 RoHS Multi Tech Systems Inc TS HS a i SARE SBR B H9 cD CR6 PBB PBDE O O O O O O FB SH Aa X O O O O O X O O O O O O O O O O O 5 5 IC O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O LED O O O O O O O O O O O O CD O O O O O O
22. ect the correct code for your phone service If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line especially for the modem Check for loose connections between the modem and the computer the phone jack and AC power You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again If you were online it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again The Modem Cannot Connect When Answering Autoanswer might be disabled Turn on autoanswer in your data communications program or send the command ATS0 1 ATS0 2 if you have Caller ID service to your modem in terminal mode There Are Garbage Characters on the Monitor Your computer and the remote computer might be set to different word lengths stop bits or parities If you have connected at 8 N 1 try changing to 7 E 1 or vice versa using your communications program You might be experiencing line noise Enable error correction if it is disabled or hang up and call again you might get a better connection the second time Try entering the amp V1 command to display information about the last connection making a screen print of the
23. ed da a na 14 Contgurng YOUR Modern re taaviasea E EA EOR 14 Chapter 4 AT COMMANA S mm cocuetscdenshancn secues AEEA ERANS nR 15 See Commands Relorence ous mm sav acees senaccdawaitaaeeautsecees teas oda tileneer vanadell eivesces vecac oli Pened ede pargecet vanes 15 Chapter 5 Troubleshooting er nastiness ltt 16 None of ihe indicators fo aie le tereemerect omer ere rrr encom a Teor tr eomrrerry rere rt tri A ret errrerr errr tr 16 The Modem Does Not Respond to Commande na aA 17 The Modem Dials But Cannot Gommect sn a a adaa 18 The Modem Disconnects While ONNE ni i inna aE AEEA A NAGE 19 The Modem Cannot Connect When AnswWering i 19 There Are Garbage Characters on the Monitor 00000 i 19 The Modem Doesnt Work with EalerlER uniK AE AA EAEE RA 19 Appendix A Regulatory ComplianCe ennnen nnmnnn nennen 20 Appendix B Installing a Modem in LinUX nnmnnn nna 22 Appendix C Upgrading the ModemM 23 Upgrade OVENIEW mm E E A OU Oe 23 6 23 siep 2 ldentity the Current Firmware VersSiON sr aa a aaa aiaa 23 Step 3 Download the Upgrade Fle Dae 24 DIED 4 Extract the Upgrade Files sr a E ARATA A E Ea 24 Slep 5 Upgrade the Modems FIMWare a pi E AE e i ses 24 Slep 6 Restore YouUr Paramelere se 24 Appendix D Waste Electrical and Electronic Equipment Directive WEEE 0 25 Appendix E ROHS sisa aa ea 26 Restriction of the Use of Hazardous Substances RoHS 26 o gt eS E E E E E E 28 Multi Tech Systems Inc MT5656ZDX User G
24. ed with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details 4 The ringer equivalence number REN is used to determine the number of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the local telephone company 5 If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 6 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service 7 If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the addres
25. em your Multi Tech modem operates only under the control of a communications program such as the communications program included with your modem It also operates under other general purpose data communication programs such as Windows Terminal and HyperTerminal For information on how to use the modem with the communications program of your choice please refer to the documentation provided with the data communications program An experienced modem user can configure the program s software to change the way the software interacts with a modem and configure the modem to change the way it operates Z Mutti MultiTech Systems TD RD CD OH TR PV Front Panel About the LED Indicators The modem has ten LED indicators on the front panel that indicate status and activity TD Transmit Data Flashes when the modem is transmitting data to another modem RD Receive Data Flashes when the modem is receiving data from another modem CD Carrier Detect Lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken OH Off Hook Lights when the modem is off hook which occurs when the modem is dialing online or answering a call The LED flashes when the modem pulse dials TR Terminal Ready Lights when a communication program is using the modem It means the modem is ready for an outgoing or incoming call It goes off when the communication pr
26. he power outlet and the phone line Power On Test Test the modem by turning it on an on off switch is located on the side panel When you apply power the modem performs a diagnostic self test The PWR indicator lights and if a terminal program is running the TR indicator also lights If this does not happen check that the power switch is on the power supply is solidly connected and the AC outlet is live If these measures do not work see the Troubleshooting chapter Note The Federal Communications Commission FCC and Industry Canada impose certain restrictions on equipment connected to public phone systems For more information see Appendix A Multi Tech Systems Inc MT5656ZDX User Guide 9 Chapter 2 Hardware Installation Voice Connections Voice option only oe d m uw LH nooooooo Wika Voice Connections for Voice Models Optional Connect the Modem to the Phone For voice only calls plug a phone into the modem s PHONE jack Connect the Microphone For voice mail or speakerphone applications plug an unamplified microphone into the MIC jack on the side of the modem The microphone should have a stereo 1 8 inch 3 5mm mini plug Do not use a monophonic microphone Connect the Speaker For speakerphone or voice mail applications use a 1 8 inch 3 5mm plug male to male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN ja
27. he transformer module with one designed for another product Doing so can damage the modem and void your warranty 16 Multi Tech Systems Inc MT5656ZDX User Guide Chapter 5 Troubleshooting The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on See None of the Indicators Light Make sure you are issuing the modem commands from the data communications program either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt Make sure you are in terminal mode in your data communications program then type AT and press ENTER If you get an OK response from your modem your connections are good and the problem likely is in the connection setup in your communications program If you don t get an OK the problem may still be in the communications program Make sure you have done whatever is necessary in your software to make a port connection Not all communication programs connect to the COM port automatically Some connect when the software loads and remain connected until the program terminates Others can disconnect without exiting the program The modem s TR indicator lights to show that the software has taken control of the modem through the COM port Your communications program settings may not match the physical port the modem is connected to The serial cable might be plugged into the wrong connector check your
28. ive answer V 42bis and V 44 data compression and self resetting lightning protection Please note that some V 92 features are turned off in the factory default configuration and may need to be turned on depending on your needs 4 Multi Tech Systems Inc MT5656ZDX User Guide Chapter 2 Hardware Installation This chapter shows you step by step how to set up your Multi Tech modem test it and make your first calls Ship Kit Contents One MultiModem ZDX MT5656ZDX One set of four self adhesive rubber feet One power supply One RS 232 cable a DB9F to DB25M serial cable One RJ 11 telephone cable You Supply e A computer with an available serial port e A nearby AC power outlet e A nearby phone jack Optional If you want speakerphone functions along with the ability to record sound or WAV files through the sound card at the same time you need e One stereo PC microphone e One stereo male to male patch cord e One sound card e Speakers Safety Warnings e Use this product only with UL and CUL listed computers e To reduce the risk of fire use only UL listed 26 AWG 41mm or larger telephone wiring e Never install telephone wiring during a lightning storm e Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution whe
29. n installing or modifying telephone lines e Avoid using a telephone during an electrical storm there is a risk of electrical shock from lightning e Do not use a telephone in the vicinity of a gas leak e The telephone cord is to be disconnected before accessing the inside of the equipment Multi Tech Systems Inc MT5656ZDX User Guide 5 Chapter 2 Hardware Installation Technical Specifications The MultiModemZDX modem meets the following specifications Trade Name Model Number Server to Client Data Rates Client to Server Data Rates Client to Client Data Rates Fax Data Rates Data Format Modem Compatibility Fax Compatibility Video Compatibility Voice Compatibility Voice Mode Sampling Error Correction Data Compression Speed Detection Speed Conversion Mode of Operation Flow Control Intelligent Features Command Buffer Transmission Level Frequency Stability Receiver Sensitivity AGC Dynamic Range MultiModemZDX MT5656ZDX V 90 speeds when accessing a V 90 or V 92 server actual speed depends on server capabilities and line conditions Though these modems are capable of 56K bps download performance line impairments public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections Up to 50Kbps when accessing a V 92 server actual speed depends on server capabilities and line conditions otherwise the same as client to client data lines 33
30. ogram disconnects the serial port When it goes off a connected modem will disconnect Note When you turn on the modem the PWR indicator lights and if a terminal program is running the TR indicator also lights Multi Tech Systems Inc MT5656ZDX User Guide 13 Chapter 3 Operation Configuring Your Software You may use either the communication program included with your modem or a third party program Communication programs designed for Windows normally do not need to be manually configured since they obtain configuration information from Windows Though each communication program is different the following procedure should work with most of them 1 2 Turn on your computer and run your communications program Find the dialog box or menu that lets you select your modem In Windows Terminal select Settings Modem Commands in HyperTerminal select File Properties Phone Number and in the communications program select Configure General Configuration Communication Change Modem Choose your modem from the program s modem list If it isn t listed choose a generic modem and modify the settings as necessary Change the modem initialization string if necessary The factory default configuration works well for most purposes To load the factory default configuration use AT amp F To load a custom configuration that was saved using the amp Wcommand use ATZ Note that the Z command must be in a command string b
31. s Incorporated Microsoft Windows and Windows 2000 are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies Contacting Multi Tech Support In order to better serve our customers manage support requests and shorten resolution times we have created the online web portal allowing you to submit questions regarding Multi Tech products directly to our technical support team Get answers to your most complex questions ranging from implementation troubleshooting product configuration firmware upgrades and much more To create an account and submit a Support Case on the Portal visit httos support multitech com Online Web Portal The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi Tech products Visit our support area on the website for other support services Knowledge Base and Support Services www multitech com en_US SUPPORT Technical Support Business Hours M F 9am to 5pm CST Country By Email By Phone Europe Middle East Africa support multitech co uk 44 118 959 7774 U S Canada all others support multitech com 800 972 2439 or 763 717 5863 Warranty To read the warranty statement for your product please visit http www multitech com en_US COMPANY Policies
32. s shown below for details of how to have repairs made If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved 8 No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty 9 This equipment should not be used on party lines or coin lines 20 Multi Tech Systems Inc MT5656ZDX User Guide Appendix A Regulatory Compliance 10 If so required this equipment is hearing aid compatible Manufacturer Multi Tech Systems Inc Trade Name MultiModem Model Number MT5656ZDX Registration No US AN7M501B56ZDX Ringer Equivalence No 0 3B Modular Jack USOC RJ1 1C or RJ1 1W single line Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certificated equipment This certification means that the equipment meets certain telecommunications network protective
33. sed of with other waste Instead it is the user s responsibility to dispose of the user s waste equipment by handing it over to a designated collection point for the recycling of electrical and electronic waste equipment The separate collection and recycling of waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the seller from whom you purchased the product Multi Tech Systems Inc MT5656ZDX User Guide 25 Appendix E RoHS Restriction of the Use of Hazardous Substances ROHS Multi Tech Systems Inc Certificate of Compliance 2002 95 EC Multi Tech Systems Inc confirms that this product now complies with the chemical concentration limitations set forth in the directive 2002 95 EC of the European Parliament Restriction Of the use of certain Hazardous Substances in electrical and electronic equipment ROHS These Multi Tech Systems Inc products do not contain the following banned chemicals Lead Pb lt 1000 PPM Mercury Hg lt 1000 PPM Hexavalent Chromium Cr 6 lt 1000 PPM Cadmium Cd lt 100 PPM Polybrominated Biphenyl PBB lt 1000 PPM Polybrominated Diphenyl Ether PBDE lt 1000 PPM Notes 1 Lead usage in som
34. st case conditions 43 dB Multi Tech Systems Inc MT5656ZDX User Guide Chapter 2 Hardware Installation Connectors Two RJ 11 phone jacks DB25F RS 232C connector power connector Cables One modular telephone cable Diagnostics Local analog loop local digital loop remote digital loop Speaker Speaker for call progress monitoring Speaker and Microphone Jacks MultiModemZDXV Manual Controls Power switch Environmental Temperature range 0 50 C 32 120 F humidity range 20 90 non condensing Storage Temperature 10 to 85 C 14 185 F Power Consumption 150 mA 9 VDC Dimensions 10 8 cm wide x 14 8 cm long x 2 9 high 4 25 x 5 8 x 1 15 Weight 224 g 8 oz Operating Systems Tested for use with Windows 2000 and Linux 2 2 x kernel Warranty 2 years Multi Tech Systems Inc MT5656ZDX User Guide 7 Chapter 2 Hardware Installation Overview Connecting the Modem to Your System Turn off your computer Place the modem in a convenient location then connect it to your computer s serial port to the phone line to AC power and to your phone phone is optional MT5656ZDX Connections MT5656ZDX Connections Connect the Modem to Your PC RS 232 Connection Plug one end of the RS 232 serial cable into the RS 232 connector on the modem and plug the other end into a serial port connector on your computer Connect the Modem to the Telephone Line Line Connection Plug one end of
35. t firmware there is no need to update it 3 Download the upgrade file for your modem 4 Extract the firmware HEX file and the appropriate flash upgrade program from the file you downloaded 5 Document and clear your stored parameters 6 Upgrade the modem s firmware using the HEX file and the flash upgrade program 7 Restore your parameters Step 1 Identify the Modem Firmware You must know the model number and firmware version of your Multi Tech modem to know whether or not you should update it 1 Run your favorite terminal program If you are using Windows 95 98 2000 or Windows NT you can use HyperTerminal If you are using Windows 3 1 you can use Windows Terminal 2 Inthe program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely and then press ENTER If the modem does not respond with OK repeat the AT amp F command 3 Now type ATI3 and record your results The firmware version should appear first in the response which should look similar to the following V2 300G V90_2M_DLS Step 2 Identify the Current Firmware Version Identify the current version of the firmware at the Multi Tech Web site If your modem already has the current firmware there is no need to update it 1 Using your favorite Web browser go to http www multitech com en_US SUPPORT Updates drivers 2 Scroll down the table to your modem model number 3 Look at the firm
36. the phone cable into the modem s LINE jack and the other end into a phone wall jack The phone cable is included with your modem Note The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack Optional Connect the Modem to the Phone For voice only calls plug a phone into the modem s PHONE jack 8 Multi Tech Systems Inc MT5656ZDX User Guide Chapter 2 Hardware Installation Connect the Power Make sure the power switch is set to OFF The power switch is located on the side panel of the modem Plug the power supply into a power outlet or power strip Plug the other end into the PWR jack on the modem CAUTION Use only the power supply cable supplied with the modem Use of any other power supply voids the warranty and can damage the modem A Note About Power Connection Surge Protectors and Lightning Power surges and other transient voltages on power lines such as those caused by lightning strikes can damage or destroy your modem Therefore we recommend that you plug the modem into a surge protector rather than directly into a wall outlet preferably a surge protector that provides protection against electrical spikes on the phone line as well as on the power line Note that not even a surge protector can guard against damage from a nearby lightning strike During an electrical storm it is safest to unplug your computer equipment from both t
37. uide 3 Chapter 1 Introduction Congratulations on your purchase of the Multi Tech MT5656ZDX Series modem e The Multi Tech MT5656ZDX modem is your data fax modem e The MT5656ZDX V offers your voice option You have acquired one of the finest intelligent data fax or voice data fax modems available today from one of the world s oldest modem manufacturers Multi Tech Systems Inc This user guide will help you install configure test and use your modem Product Description The Multi Tech MT5656ZDX and MT5656ZDX V modems are compatible with the ITU TV 92 protocol that provide quick connections downstream transmissions at speeds up to 56K bps and upstream transmissions at speeds up to 48K bps when connected to V 92 compatible Internet Service Providers The V 92 protocol is able to send downstream from the Internet to your computer at these speeds because data on the telephone network typically is converted from digital to analog only once before it reaches your modem Upstream transmissions and transmissions between client modems are limited to 33 6K bps as are upstream transmissions that are converted more than once on the telephone lines Modem features include Plug and Play operation In standard mode the modem can store up to four command lines or telephone numbers of up to 40 characters each in nonvolatile memory Other modem capabilities include modem on hold AT amp T calling card tone detection pulse and tone dialing adapt
38. ware version number for your modem 4 Ifthe firmware version number matches the firmware version number found in Step 1 Identify the Modem Firmware your modem has the current firmware version and does not need to be updated 5 If the firmware version number is greater than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File Warning The first digit of the new firmware must match the first digit of the old firmware or the modem may not work properly e g if your current firmware version is 4 16 replace it only with 4 xx firmware not 6 xx firmware Multi Tech Systems Inc MT5656ZDX User Guide 23 Appendix C Upgrading the Modem Step 3 Download the Upgrade File 1 If you are not already at the MultiModemZDX firmware page of the Multi Tech Web site follow the proce dure in Step 2 Identify the Current Firmware 2 Download the upgrade file for your modem by clicking its name and save the file in a temporary folder on your hard disk 3 Inthe same section of the Web page download the Flash Wizard utility for your operating system by clicking it and save it in the same folder Step 4 Extract the Upgrade Files 1 Install the Flash Wizard utility by double clicking the file name in Windows Explorer 2 Extract the upgrade files by double clicking the file name The extracted files inclu
39. y itself For a Macintosh the initialization string should include the amp D0 command If you do not want the modem to always answer the phone add S0 0 to the string To use Caller ID with the modem add S0 2 to the string Caller ID information is sent between the first and second rings so the phone must ring at least twice before the modem picks up the line Depending on the software you might have to end the string with a carriage return character 4M Note To change the modem s default configuration type new commands in the communication pro gram s terminal window adding the amp W command to store them in the modem s nonvolatile memory For instance to create a default configuration for a Macintosh computer that turns off auto answer type AT amp F amp D0S0 0 amp W The new configuration loads automatically whenever the modem is turned on or receives the ATZ command Select the port the modem is connected to normally COM1 or COM2 Select your serial port speed This can be labeled maximum speed DTE bps or baud rate Ideally if you use data compression you should set your serial port baud rate to four times the modem s maximum transmission speed or faster however few files can be compressed enough to require speeds that high and not all serial ports can handle speeds that high If the communication program has an autobaud selection make sure it is disabled Autobaud applies only to older modems and
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