Mitel Superset networks 3200 User's Manual
Contents
1. 79 Repeat Last Number Saved 67 Personal Speedcall Invoke 58 Personal Speed Call Upper Range Index Number 09 Personal Speedcall Store 67 Call Hold Remote Retrieve mal Conference Call Split 41 Call Forwarding Follow Me 8 Call Forwarding End Chaining 64 Cancel Call Forwarding End Chaining FETS Call Forwarding Override ja Account Code ES Callback Cancel Individual 1 Callback Cancel 1 Call Pickup Directed RO Do Not Disturb Remote 5 Do Not Disturb Cancel Remote 5 Direct Page 37 Meet Me Answer 88 Trunk Single Flash 57 Trunk Double Flash 56 202. 2 Dial the number of the third party 3 Do one of the following TO complete the Transfer hang up TO announce the Transfer wait for an answer consult and hang up TO cancel the Transfer press CANCEL To transfer an active call during headset operation 1 Press TRANS CONF 2 Dial the number of the third party 3 To complete the Transfer press the Release feature key Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference e Hang up Conference Split To Split a Conference and speak privately with the original party 1 Press TRANS CONF 2 Dial 41 Swap To call another party when you are in an established two party call 1 Press TRANS CONF 2 Dial the number To alternate between the two parties e Press the Swap Trade feature key 10 Call Forward Call Forward lets you redirect incoming calls to an alternate number Always redirects all incoming calls regardless of the state of your telephone B Int redirects internal calls when your telephone is busy and B Ext redirects external calls when your telephone is busy NA Int redirects internal calls after several rings if you don t answer and NA Ext redirects external calls after several rings if you don t answer Note For information about I m
3. Call Personal On Hook Dialing Auto Answer dm uous A ANNEN CO 00 NO OVO ON CALL HANDLING Hold Transfer Conference Conference Split Swap Call Forward Call Forward Remote Call Forward End Chaining Call Forward Override Messaging Advisory Messaging Callback USING ADVANCED FEATURES Account Codes Callback Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Headset Operation Headset Operation with Feature Control Switch Music Group Paging Meet Me Answer Trunk Flash FEATURE ACCESS CODES ABOUT YOUR PHONE The SUPERSET 4015 IP has eight fixed function keys SUPERKEY MESSAGE HOLD CANCEL TRANSFER CONFERENCE REDIAL a and seven personal keys with built in status indicators The personal key on the bottom left is always your Prime Line the remaining personal keys can be programmed as Feature Speed Call or Line Appearance keys Personal Keys can be programmed as feature keys such as Swap key by you or by your Administrator Your telephone also features display assisted selection of features on hook dialing and a large Message Indicator Note When using the SuperKey press Cancel to back up one menu level IMPORTANT NOTE FOR HEADSET USERS Mitel Networks Headsets with Feature Control Switch PN9132 800 500 NA 9132 800 501 NA must be installed in the dedicated headset jack the jack nearest the front of the set Installation will disable your
4. attendant 1 Lift the handset 2 Dial 1 3 Dial the console ID and the Hold Slot number Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Lift the handset 2 Press the Pickup feature key To answer a call that is ringing at a station not in your Pickup Group 1 Lift the handset 2 Dial 6 3 Dial the number of the ringing station 15 Campon To Campon to a busy station e Press the Wait feature key To retrieve a call when you hear Campon tone e Press the Trade feature key Do Not Disturb To activate or deactivate Do Not Disturb e Press the Do Not Disturb feature key To activate Do Not Disturb from a remote station Lift handset 2 Dial 5 3 Dial the number of the station to which Do Not Disturb is to apply 4 Hang up Ra To deactivate Do Not Disturb from a remote station 1 Lift handset Dial 5 Dial the number of the station with Do Not Disturb activated Hang up PTY Override To use Override when you encounter busy or DND tone e Press the Intrude feature key Paging To use Paging 1 Lift handset Press the Pager feature key 2 3 Dial the Paging zone number if required 4 Make the announcement 16 Direct Paging Direct Paging allows you to page a party through their telephone speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset or hea
5. handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset operation Telephone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On hold at another set Flashing slow on fast off TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may find it more comfortable to use a headset See the section on headset usage elsewhere in this guide for more information Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjusting the viewing angle The stand built into your phone tilts to give you a better view of the keys and display To tilt your telephone for better viewing 1 Press the tilt release paddle on the telephone base 2 Tilt your telephone to the desired angle 3 Release the tilt release paddle ES0023 DISPLAY MESSAGE INDICATOR 00914 ye FIXED FUNCTION KEYS Meaga E Caca TranaCont Redal a UP ARROW A ano pown VD ARROW KEYS 000000000 fumo y PERSONAL KEYS ES0013 Changing Hands
6. Here see Call Forward Remote To program Call Forward Ce OO E O A TO a Press SUPERKEY Press until Call Forwarding appears Press Press until the type of Call Forward that you want to set up appears see above If a number is already programmed press Press Dial the destination number Press w turn Call Forward on and off once it has been programmed Press SUPERKEY Press until Call Forwarding appears Press Press Press 11 Call Forward Remote To forward calls from a remote station to your current location 1 Press SUPERKEY 2 Press until Call Forwarding appears 3 Press 4 Press until I m Here appears 5 Press 6 If a number is already programmed press 7 Press 8 Dial the extension number of the remote station 9 Press O Press w To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset 2 Dial 8 3 Dial the extension of the remote station 4 Hang up To cancel Call Forward Remote from the station that was forwarded 1 Press SUPERKEY 2 Press until Call Forwarding appears 3 Press 4 Press 5 Press 6 Press 7 Press SUPERKEY 12 Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarde
7. Superset 4015 IP Mitel Networks 3200 Applications Gateway Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries Mitel Networks and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate any such changes Nothing in this document may be reproduced in any manner either wholly or in part for any use whatsoever without written permission from Mitel Networks Corporation SUPERSET Copyright 2001 Mitel Networks Corporation All rights reserved Printed in Canada IMPORTANT This telephone is NOT suitable for direct connection to the public switched telephone network Connect the telephone to a Mitel Networks telephone system only Contents ABOUT YOUR PHONE TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Protect your hearing Adjusting the viewing angle Changing Handsets CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change MAKING AND ANSWERING CALLS Make a call Answer a Call Redial Redial Saved Number Speed Call Keys Speed
8. d by the destination number 1 Lift the handset 2 Dial 73 3 Hang up Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial 1 3 Dial the extension number Messaging Advisory To turn Messaging Advisory on 1 Press SUPERKEY Press Press until the desired message appears Press u sd To turn Messaging Advisory off 1 Press SUPERKEY 2 Press 3 Press 135 Messaging Callback To leave a Callback Message on a telephone when you hear busy or ringback tone e Press MESSAGE To respond to a message waiting condition on your telephone 1 Press MESSAGE 2 Do one of the following To call the message sender press To erase the message press USING ADVANCED FEATURES Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press TRANS CONF 2 Dial 3 3 Dial the Account Code digits 4 Press 5 Press CANCEL 14 Callback To request a Callback when you reach a busy or unanswered station e Press the Callback feature key To answer a Callback e Lift the handset To cancel a Callback 1 Lift the handset 2 Dial 1 3 Dial the number of the called station 4 Hang up To cancel all Callbacks 1 Lift the handset 2 Dial 1 3 Hang up Call Park To retrieve a call parked by the
9. dset call To page a party 1 Lift the handset Dial 37 2 3 Dial the extension number 4 Speak to the dialed party after the tone To answer a Direct Page indicated by a single burst of tone e Lift handset Headset Operation To enable Headset Operation e Press the Headset feature key To answer a call when Auto Answer is disabled e Press the flashing line key To hang up e Press CANCEL To disable Headset Operation e Press the Headset feature key 4 fs Headset Operation with Feature Control Switch IMPORTANT NOTE Mitel Networks Headsets with Feature Control Switch PN9132 800 500 NA 9132 800 501 NA must be installed in the dedicated headset jack the jack nearest the front of the set Installation will disable your handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset operation If handset operation is required for an extended period of time you should press the Headset feature key to return the telephone to handset mode To enable Headset Operation e Press the Headset feature key To answer a call e Press flashing Line Appearance key OR Quickly press and release the headset s feature control switch To mute the headset microphone e Press and hold the headset s feature control switch To hang up e Press CANCEL OR Quickly press and release the headset s feature control switch To disable Headset Operation e Press the H
10. eadset feature key Music To turn Music on and off when the set is idle e Press the Music feature key 18 Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press Direct Page or dial 37 3 Do one of the following TO page your prime page group press TO page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Dial 88 3 Do one of the following TO respond to a page from your prime page group press To respond to a page from a specific page group dial the page group directory number Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press TRANS CONF 2 Dial 57 for a single flash or 56 for a double flash 3 Wait for dial tone 4 Dial the Centrex feature access code 19 FEATURE ACCESS CODES Save Last Number
11. ess SUPERKEY Language Change To change the display language 1 Press SUPERKEY 2 Press until Language appears 3 Press 4 Press 5 Press until the desired language appears 6 Press MAKING AND ANSWERING CALLS Make a call 1 Lift the handset 2 If you want to use a Non Prime Line press a Line Appearance key 3 Dial the number OR Press a Speed Call key OR Press REDIAL Answer a call e Lift the handset OR Press the flashing Line appearance key and lift the handset Redial To redial the last number that you manually dialed 1 Lift the handset 2 Press REDIAL Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial 79 To Redial a saved number 1 Lift the handset 2 Dial 6 Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Speed Call number 1 Lift the handset 2 Press a Speed Call key To store a Speed Call number 1 Press SUPERKEY 2 Press until Personal Keys appears 3 Press 4 Press a personal key that isn t a line key 5 Press 6 Do one of the following To enter a new number dial the number press HOLD between digits to create a one second pause during dialing press HOLD more than once to lengthen the pause To enter a t
12. ets Your SUPERSET 4015 IP telephone is compatible with several specialty handsets To remove the handset shipped with your set from the handset cord 1 Bend a paper clip to produce approximately 4 cm 1 5 in of straight wire 2 On the handset locate the plastic groove leading into the handset jack The groove is on the side of the jack that is closest to the handset microphone 3 Slide the end of the wire into the handset jack along the groove until it stops underneath the handset cord clip 4 While gently pulling on the handset cord use the wire to pry the clip upward The cord will separate from the handset 5 Store the original handset in a safe place CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing e Press 4 or w To adjust the Ringer Pitch while the set is idle AI Press SUPERKEY Press until Ringer Adjust appears Press Press Press amp or y Press Press SUPERKEY Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset e Press 4 or w Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening to background music e Press 4 or w Display Contrast Control To adjust the Display Contrast while your set is idle e Press g or Y Feature Keys To display information about a key 1 Press SUPERKEY 2 Press a personal key or REDIAL 3 Pr
13. runk flash press TRANS CONF See Trunk Flash for more information about the use of this feature To enter the last number dialed press REDIAL 7 Press the personal key again 8 Do one of the following To make the number private press To keep the number visible press 9 Press SUPERKEY Speed Call Personal To dial a stored personal Speed Call number 1 Lift the handset 2 Dial 58 3 Enter an index number between 00 and 09 To store a personal Speed Call number Lift the handset Press PROGRAM Dial 67 Enter an index number between 00 and 09 Dial the number to be stored press Hold between digits to create a one second pause during dialing press Hold more than once to lengthen the pause 6 Hang up oe ee On Hook Dialing To dial without lifting the handset 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Lift the handset Auto Answer To enable or disable Auto Answer e Press the Auto Answer feature key To answer a call when you hear ringback e Lift the handset CALL HANDLING Hold To place a call on Hold e Press Hold To retrieve a call from Hold 1 Lift the handset 2 Press the flashing line key To retrieve a call from Hold at another station e Press the flashing line key OR Dial 1 and the number of the station that placed the call on Hold Transfer To Transfer an active call 1 Press TRANS CONF
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