Mitel M7208N User's Manual
Contents
1. digits 3 Press To enter an Account Code during a call Press TRANS CONF Press 3 Dial the Account Code digits Press Save Press CANCEL Lae 15 Call Park To retrieve a call parked by the attendant 1 Lift the handset 2 Dial 23 3 Dial the console ID and the Hold Slot number Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Lift the handset 2 Press 6 To answer a call that is ringing at a station not in your Pickup Group 1 Lift the handset 2 Dial 6 3 Dial the number of the ringing station Campon To Campon to a busy station e Dial 3 or wait for the time out period to expire To retrieve a call when you hear Campon tone e Depress the hookswitch momentarily and then dial 3 The current call is put on hold and you are connected to the waiting call 16 Do Not Disturb To activate or deactivate Do Not Disturb e Press the Do Not Disturb feature key OR e Press SUPERKEY Press the NO softkey until Do Not Disturb appears e Do one of the following Press TurnOn to activate Do Not Disturb Press TurnOff to deactivate Do Not Disturb To activate Do Not Disturb from a remote station 1 Lift handset 2 Dial 5 3 Dial the number of the station to which Do Not Disturb is to apply 4 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dial 5 3 Dial the number of the stati2. key to your phone Note Your system may be programmed to automatically begin recording external calls when you or the other answers To stop and save a recording e Press the Record Call key Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing TRANS CONF or a DSS key may also save the recording To listen to a recording 1 Lift the handset 2 Access your voice mailbox 3 Follow the prompts to retrieve the recording 20 Tag Call Tag Call allows you to tag any threatening call that you receive Using this tag your system administrator can identify the source of the malicious call and provide this information to appropriate personel or authorities You can only tag calls during an active two party call Note Tagging a call unecessarily may result in fines or other penalties To tag a malicious call e Press the Tag Call feature key OR 1 Press TRANS CONF 2 Dial 55 If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed 21 Trademark of Mitel Networks Corporation Copyright 2004 Mitel Networks Corporation All rights reserved
3. number of the third party 3 Do one of the following a TO complete the Transfer hang up TO announce the Transfer wait for an answer consult and hang up a TO cancel the Transfer press CANCEL Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference e Hang up 10 Conference Split To Split a Conference and speak privately with the original party 1 Press TRANS CONF 2 Dial 41 To return to the conference call e Press TRANS CONF Swap To call another party when you are in an established two party call 1 Press TRANS CONF 2 Dial the number To alternate between the two parties e Press the Trade feature key 11 Call Forward Call Forward lets you redirect incoming calls to an alternate number Always redirects all incoming calls regardless of the state of your phone B Int redirects internal calls when your phone is busy and B Ext redirects external calls when your phone is busy NA Int redirects internal calls after several rings if you don t answer and NA Ext redirects external calls after several rings if you don t answer Note For information about I Am Here see Call Forward Remote To program Call Forward PADEN a N O U To O OT Ae GOO a Press SUPERKEY Pr
4. the speaker and the microphone To hang up while using Handsfree Operation Press CANCEL To temporarily disable the microphone during Handsfree Operation Press SPEAKER the SPEAKER indicator turns off To re enable the microphone and return to the conversation Press SPEAKER the SPEAKER indicator turns on To disable Handsfree Operation Lift the handset To return to Handsfree Operation 1 Press SPEAKER 2 Hang up On Hook Dialing To dial without lifting the handset 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Lift the handset On Hook Dialing To dial without lifting the handset 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Lift the handset Auto Answer To enable or disable Auto Answer e Press the AUTO ANSWER feature key To answer a call when you hear ringback e Communicate by using the speaker and the microphone 5a OR Lift the handset To terminate a call e Press CANCEL OR Wait for the caller to hang up CALL HANDLING Hold To place a call on Hold e Press Hold To retrieve a call from Hold 1 Lift the handset 2 Press the flashing line key To retrieve a call from Hold at another station e Press the flashing line key OR Dial 1 and the number of the station that placed the call on Hold Transfer To Transfer an active call 1 Press TRANS CONF 2 Dial the
5. to background music e Press or Display Contrast Control To adjust the Display Contrast while your phone is idle e Press DOWN ARROW Feature Keys To display information about a key 1 Press SUPERKEY 2 Press a personal key or REDIAL 3 Press SUPERKEY Language Change To change the display language DOT mae a a TE Press SUPERKEY Press No until Language appears Press Yes Press Change Press No until the desired language appears Press Yes MAKING AND ANSWERING CALLS Make a call 1 2 3 Lift the handset If you want to use a Non Prime Line press a Line Appearance key Dial the number OR Press a Speed Call key OR Press REDIAL Answer a call Lift the handset OR Press the flashing Line appearance key and lift the handset Redial To redial the last number that you manually dialed 1 2 Lift the handset Press REDIAL Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial 79 To Redial a saved number 1 Lift the handset 2 Dial 6 Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Speed Call number 1 Lift the handset 2 Press a Speed Call key To store a Speed Call number Press SUPERKEY Press a personal
6. MITEL NETWORKS Integrated 3300 Communications Platform 3300 CITELlink Gateway for 7000 Series Norstar Phones M7208N Phone User Guide QA MITEL it s about YOU NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ Corporation The information is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate any such changes Nothing in this document may be reproduced in any manner either wholly or in part for any use whatsoever without written permission from MITEL NETWORKS Corporation IMPORTANT This telephone is NOT suitable for direct connection to the public switched telephone network Connect the telephone to a Mitel Networks system only Mitel Networks is a trademark of Mitel Networks Corporation CITELlink is a trademark of CITEL Technologies Ltd Nortel Networks is a trademark of Nortel Networks Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Contents ABOUT YOUR PHONE Conventions Using Your Norstar Phone with the 3300 CITELlink Gateway TIPS FOR YOUR COMFORT AND SAFET
7. Y Don t cradle the handset Protect your hearing CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change MAKING AND ANSWERING CALLS Make a call Answer a Call Redial Redial Saved Number Speed Call Keys Speed Call Personal Handsfree Operation On Hook Dialing On Hook Dialing Auto Answer gt W W WW WN upRAHRAA ul OUVOAOANAANUNU CALL HANDLING Hold Transfer Conference Conference Split Swap Call Forward Call Forward Remote Call Forward End Chaining Call Forward Override Messaging Advisory Messaging Callback Messaging Cancel Callback Messaging Cancel All Callbacks USING ADVANCED FEATURES Account Codes Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Group Paging Meet Me Answer Trunk Flash Record a Call Tag Call ABOUT YOUR PHONE The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks Norstar phone to work on a Mitel Networks 3300 Integrated Communications Platform 3300 ICP When used with a 3300 ICP your M7208N phone has ten fixed function keys SUPERKEY TRANS CONF REDIAL MESSAGE HOLD CANCEL SPEAKER DOWN ARROW Volume Up and Volume Down and three personal keys with status indicators Personal key 10 see Phone Buttons is always your Prime Line the remaining personal keys can be programmed as e Featu
8. ation number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial 73 3 Hang up 13 Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial 1 3 Dial the extension number Messaging Advisory To turn Messaging Advisory on Press SUPERKEY Press No until Advisory Msgs appears Press Yes Press Next until the desired message appears Press TurnOn i Ea To turn Messaging Advisory off Press SUPERKEY Press No until Advisory Msgs appears Press Yes Press TurnOff DoD N Messaging Callback To leave a message waiting indication on a phone when you hear busy or ringback tone 1 Lift the handset 2 Dial 1 To respond to a message waiting condition on your phone 1 Press MESSAGE 2 Do one of the following a To call the message sender press Call To erase the message press Erase To answer a Callback e Lift the handset 14 Messaging Cancel Callback To cancel a Callback 1 Lift the handset 2 Dial 1 3 Dial the number of the called station 4 Hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 Lift the handset 2 Dial 1 3 Hang up USING ADVANCED FEATURES Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code
9. ess No until Call Forwarding appears Press Yes Press Next until the desired type of Call Forward appears see above Press Review Press Program Dial the destination number Press DOWN ARROW to save Press SUPERKEY turn Call Forward on and off once it has been programmed Press SUPERKEY Press No until Call Forwarding appears Press Yes Press Next until the desired type of Call Forward appears Press Review Press Change Do one of the following a To turn Call Forward on press TurnOn a To turn Call Forward off press TurnOff Press SUPERKEY 12 Call Forward Remote To forward calls from a remote station to your current location Press SUPERKEY Press No until Call Forwarding appears Press Yes Press Next until I Am Here appears Press Yes Dial the extension of the remote station Press DOWN ARROW to Save KOY UT AE n To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset 2 Dial 77 3 Dial the extension of the remote station 4 Hang up To cancel Call Forward Remote from the station that was forwarded Press SUPERKEY Press No until Call Forwarding appears Press Yes Press Review Press Change Press TurnOff Press SUPERKEY ee ee S Call Forward End Chaining To ensure that calls do not get forwarded again by the destin
10. key that isn t a line key Press Change Press Yes Do one of the following a To enter a new number dial the number Press HOLD between digits to create a pause during dialing press HOLD more than once to lengthen the pause a To enter a trunk flash press TRANS CONF See Trunk Flash for more information about the use of this feature a To enter the last number dialed press REDIAL 6 Press Save Press the selected personal key 8 If you want to make the number private press Yes Otherwise press No 9 Press SUPERKEY to exit or press a personal key to program another speed call number ot ee a Speed Call Personal Note Personal Speed Call lists must be configured by the Administrator To store a personal Speed Call number 1 Lift the handset 2 Dial 67 3 Enter an index number between 00 and 09 4 Dial the number to be stored press Hold between digits to create a pause during dialing press Hold more than once to lengthen the pause 5 Hang up To dial a stored personal Speed Call number 1 Lift the handset 2 Dial 58 3 Enter an index number between 00 and 09 Handsfree Operation To use Handsfree Operation to make calls 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Communicate by using the speaker and the microphone To use Handsfree Operation to answer calls Press the flashing line key 2 Communicate by using
11. know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press the Direct Page feature key or dial 37 3 Do one of the following TO page your prime page group press To page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Dial 88 3 Do one of the following To respond to a page from your prime page group press To respond to a page from a specific page group dial the page group directory number Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press TRANS CONF 2 Dial 57 for a single flash or 56 for a double flash 3 Wait for dial tone 4 Dial the Centrex feature access code 19 Record a Call This feature uses your voice mail system to record your phone conversations Note You may be required by law to inform the other party that you are recording the conversation For specific instructions consult your system administrator To start recording while on a two party call e Press the Record Call feature key See Feature Keys for instructions on programming a Record Call
12. on with Do Not Disturb activated 4 Hang up Override To use Override when you encounter busy or DND tone e Dial 2 Paging To use Paging 1 Lift handset 2 Press 9 3 Dial the Paging zone number if required 4 Make the announcement 17 Direct Paging Direct Paging allows you to page a party through their phone speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset call To page a party 1 Lift the handset 2 Press the 37 3 Dial the extension number 4 Speak to the dialed party after the tone If Handsfree Answerback has been turned on at your phone and you receive a Direct Page while your phone is idle or while you are on a handset call a handsfree call will automatically be established after a single burst of tone The following instructions assume that Handsfree Answerback is not enabled on your phone To answer a Direct Page indicated by a single burst of tone e Lift handset OR Press SPEAKER To answer a page while using the handset e Press SPEAKER To enable or disable Handsfree Answerback e Press SPEAKER while the phone is idle 18 Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t
13. r Administrator for the list of feature access codes you can use When you have a message including new voice mail messages Message appears on the display and the MESSAGE key indicator turns on e You do not need to select a line before dialing a number See On hook Dialing in the Making and Answering Calls section for more information TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder Protect your hearing Your phone has a control for adjusting the volume of the handset receiver Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing e Press or To adjust the Ringer Pitch or Volume while the phone is idle 1 Press SUPERKEY 2 Press No until Ringer Adjust appears 3 Press Yes 4 To adjust the ringer pitch press Yes To adjust the ringer volume press No then Yes 5 Press or until you hear the desired pitch volume 6 Press Save 7 Press SUPERKEY Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset e Press or Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening
14. re keys for example Swap Only the administrator can program feature keys e Speed Call keys You can program speed call keys from your phone e Line Appearances Only the administrator can program line appearances Your phone also features display assisted selection of features and on hook dialing LLO111 Phone buttons Button Number Description 1 Cancel 2 Superkey 3 Hold 4 Speaker 5 Prime Line 6 Transfer Conference 7 Redial 8 9 Personal Keys 10 Down Arrow 11 Message Phone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On hold at another set Flashing slow on fast off Conventions The following conventions are used in this user guide e Fixed function keys are identified by bold uppercase letters for example TRANS CONF e Text that appears on the display is identified by double quotes for example Language Using Your Norstar Phone with the 3300 CITELlink Gateway Please note the following differences in the way your phone now operates e You can program speed call numbers personal keys as well as enable disable features using SUPERKEY To navigate through the menus use and on the keypad Some features require you to dial a feature access code You can use feature access codes whenever you have dial tone The feature access codes in this user guide may be different from the ones programmed in your system Ask you
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