Mitel 5324 User's Manual
Contents
1. 2 Do one of the following e Wait for an answer announce the call and then hang up If the extension is unavailable press the flashing IC or Call button to return to the caller Hang up to transfer the call and disconnect the call from your IP phone Forwarding Calls 1 Press the Fwd button and then enter the feature code if applicable ENTER FORWARD DEST appears Enter the extension number or press the Outgoing button or enter the Outgoing Call access code 8 is the default code and then dial the telephone number Placing Ad Hoc Conference Calls 1 While on the first call press the Conf button to place the call on hold CALL NEXT PARTY TO CNF appears Place a call to the next conference party For external calls press the Outgoing button or enter the Outgoing Call access code 8 is the default code and then dial the number After the party answers announce the conference and then press the Conf button to place the call on hold If necessary repeat this step to add the remaining conference party Press the Conf button again to start the conference CNF IN PROGRESS appears Viewing and Responding to Messages 1 With the handset on hook press Sq Message Messages are displayed as first in first out If there is more than one message you can repeatedly press Message to scroll through the messages 2 When the desired message is displayed press or lift the handset for privacy and th2. 5 Program Buttons 397 Program Station Passcode 392 Programmable Buttons Default 395 Queue Callback Request 6 Record A Call 385 Reverse Transfer Call Pick Up 4 Ring Tone Selection 398 Station Speed Dial 382 Station Speed Dial Programming 383 Switch Keymap 399 System Forward On Off 354 System Speed Dial 381 View Button Assignments 396 Answering Calls Lift the handset or press q Speaker to answer a call while using a headset or to answer a call in Handsfree Mode Placing Emergency Calls Dial the emergency number 911 U S or 999 112 Europe The system immediately places the emergency call as soon as you dial the number even if you do not select an outside line Placing Internal Intercom Calls With or without the handset lifted dial the extension number If you enter incorrect digits you can press Me Hold to move the cursor backward deleting the last digits entered If you are using Handsfree Mode listen for the double tone and then begin to speak Placing External Calls Press the Outgoing button an unlit Call button or enter the Outgoing Call access code 8 is the default code and then dial the number Redialing External Numbers With or without the handset lifted press the 23 gt Redial The system automatically selects a line and dials the number Transferring Calls to Other Extensions 1 While on the call press w S2 Transfer and then enter the extension number
3. However you can program the remaining buttons for quick access to features or speed dial entries External Speaker Provides audio for handsfree calls and background music Ring Message Flashes or stays lit to indicate call message and feature activity Indicator Document Part Number 835 3294 1 February 2011 MII i EL Mitel is a registered trademark of Mitel Networks Corporation 2011 Mitel Networks Corporation Simply Communicating All other products and services are the trademarks of their respective holders All rights reserved Feature Buttons Feature buttons provide quick access to commonly used features See the following table for descriptions A Up Provides volume control w Down Scrolls through feature options Activates Handsfree Mode ry Speaker Activates features w Mute Mutes the microphone during a call E Directory Activates the contact and feature Directory Activates features while on a call The Special button does not cancel features To cancel features press the Star button amp Special Calls the last external number dialed You cannot redial internal numbers 23 gt Redial Places the current call on hold Left Backspace when entering dialpad characters 7 amp 2 Transfer Transfers the current call Right Forward when entering dialpad characters Sp Message Connects to voice mailbox and notifies when you have mes
4. Mitel 5000 Communications Platform CP 5324 IP Phone Quick Reference Guide This guide provides information for frequently used features For more information about these and other features refer to the user guide For voice mail information refer to the voice mail user guide for your system 3 g ith 4 5 et at etet ee MU ee eee pc tctatetetetetetotete en te Ort ew ee ce tat etetetets ALTE 0 0 0 5 e rananaanaannanm a Handset The handset is hearing aid compatible HAC If you are using a headset or if you are in Handsfree Mode you do not need to use the handset Display Provides a two line 20 character viewing area for using features and identifying callers When idle the display shows user information and the time and date Display Buttons Provide three Display buttons under the Display In some features the left and right Display buttons provide back lt lt and forward gt gt navigation The center Display button always displays user and system information Feature Buttons Provide quick access to commonly used features See Feature Buttons on page 2 for descriptions Dialpad Buttons Use the dialpad buttons to dial phone numbers enter feature codes and to enter characters when using features that require text input D Programmable Provide 24 programmable buttons The top seven buttons on both models are Buttons programmed by the system administrator and cannot be reprogrammed
5. en press to respond If your handset is off hook and you press Sq Message you automatically place a call to the party or message center who left the message Using Do Not Disturb 1 Press the DND button and then do one of the following Press sa Up or Down to scroll through the messages Enter the two digit number for the DND message After selecting the message enter the additional text for the DND description if applicable Press A Speaker or lift and replace the handset Placing a Page Announcement 1 2 Enter the page zone number 0 to 9 Press 7 3 After the tone make your announcement and then hang up
6. sages Toggles between Alpha Mode and Numeric Mode when entering dialpad characters Commonly Used Feature Codes Most of the following feature codes work when your IP phone is idle However if you are on an active call or if the IP phone is off hook you may need to press amp Special to activate the feature before you enter the feature code If you make a mistake when entering numbers or characters you can press Me Hold to move the cursor to the left and delete the characters entered or you can press to cancel the feature Contact your system administrator for more information about system features Feature Code ACD Agent Log In Out 328 Automatic IC Call Access On Off 361 Automatic Trunk Call Access On Off 360 Background Music On Off 313 Call Forward All Calls 355 Call Logging 333 Conference 5 Default Station 394 Directory 307 Display Time And Date 300 Do Not Disturb On Off 372 Dynamic Extension Express On Off 364 Dynamic Extension Express Handoff 388 Handsfree On Off 319 Headset On Off 317 Hold Individual 336 Hold System 335 Hot Desk On Off 348 Hunt Group Remove Replace 324 Message Cancel Left Message 366 Message Delete Message 368 Message Leave Message 367 Message View Messages Menu 365 Microphone Mute On Off 314 Page Receive On Off 32
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