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Mitel 5312 User's Manual

1. 3 Dial the number of the ringing station Campon To Campon to a busy station Press the Wait feature key or the Wait softkey To retrieve a call when you hear Campon tone Press the Trade feature key or the Trade softkey Do Not Disturb To activate or deactivate Do Not Disturb Press the Do Not Disturb feature key To activate Do Not Disturb from a remote station 1 2 3 4 Lift handset Dial the appropriate feature access code Dial the number of the station to which Do Not Disturb is to apply Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dial the appropriate feature access code 3 Dial the number of the station with Do Not Disturb activated 4 Hang up Override To use Override when you encounter busy or Do Not Disturb tone Press the Intrude feature key 26 Mitel 5312 5324 IP Phones User Guide Paging To use Paging 1 Lift handset Press the Pager feature key 2 3 Dial the Paging zone number if required 4 Make the announcement Direct Paging Direct Paging allows you to page a party through the party s handsfree speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset or headset call If the paged party has Handsfree Answerback enabled and turned on on the phone your page automatically establishes a handsfree call with the paged party To page a party 1 Lift th
2. 1 480 961 9000 Tel 44 0 1291 430000 Tel 1 613 592 2122 Tel 61 0 2 9023 9500 Fax 1 613 592 4784 Fax 1 480 961 1370 Fax 44 0 1291 430400 Fax 1 613 592 7825 Fax 61 0 2 9023 9501 FOR MORE INFORMATION ON OUR WORLDWIDE OFFICE LOCATIONS VISIT OUR WEBSITE AT MITEL COM OFFICES THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Mitel to be accurate as of the date of its publication is subject to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2012 Mitel Networks Corporation All Rights Reserved
3. Messaging Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts Select from a variety of advisory messages including On vacation In a meeting or Out to Lunch To turn Messaging Advisory on 1 2 3 4 5 Press Ge MENU If necessary press the or the No softkey until Advisory Msgs appears Press or the Yes softkey when Advisory Msgs appears Press or the Next softkey until the desired message appears Press or the TurnOn softkey To turn Messaging Advisory off a 9N Press UE MENU If necessary press the or the No softkey until Advisory Msgs appears Press or the Yes softkey when Advisory Msgs appears Press or the TurnOff softkey 21 Mitel 5312 5324 IP Phones User Guide Messaging Callback To leave a Callback Message when you hear busy or ringback tone Press EZ MESSAGE or on a 5324 IP Phone only press the Callback softkey To respond to a message waiting condition on your 5312 IP Phone Press I MESSAGE If a password is required dial your password Do one or all of the following e To call the message sender press e To erase the message Dress To respond to a message waiting condition on your 5324 IP Phone Press DI MESSAGE If a password is required dial your password and press the Enter softkey if available Press the Yes
4. P 9 N o ND wo 9 Press OEP MENU Press or the No softkey until Call Forwarding appears Press or the Yes softkey Press or the Next softkey until the type of Call Forward that you want to set up appears see above On a 5324 IP Phone only press or the Review softkey If a number is already programmed press or the Change softkey Press or the Program softkey Dial the destination number If you make an error while dialing press or the softkey to correct errors Press DOWN or the Save softkey To turn Call Forward on and off once it has been programmed ao FP N Press By MENU Press or the No softkey until Call Forwarding appears Press or the Yes softkey Press or the Next softkey until the type of Call Forward appears Do one of the following e Ona 5312 IP Phone press Change and then press TurnOff TurnOn e On a 5324 IP Phone press the Review softkey Press the Change softkey e To turn Call Forward on press the TurnOn softkey or to turn Call Forward off press the TurnOff softkey 19 Mitel 5312 5324 IP Phones User Guide Call Forward Remote I am Here To forward calls from a remote station to your current location vo am FP Y N 8 Press Ge MENU Press or the No softkey until Call Forwarding appears Press or the Yes softkey Press or the Next softkey until Am Here appears Press or the Yes softkey On a 531
5. phone is on a call using the Line Interface Module line that is the Line Interface Module key is solid orange you cannot access the Line Interface Module line The user of the other phone must first hang up before you can access the Line Interface Module line e To determine whether the Privacy option is enabled contact your System Administrator Answer a Call To answer a call using the Line Interface Module line 1 Lift the handset 2 Press the flashing Line Interface Module key ANALOG CALL appears on the display 44 Mitel 5312 5324 IP Phones User Guide Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service you may use the hookswitch or press Gi CANCEL to answer a waiting Line Interface Module call When you are on a Line Interface Module call and a waiting Line Interface Module call arrives you will hear a beep Note This feature may not be supported in all regions To answer a waiting Line Interface Module call or to return to the original Line Interface Module call do one of the following e Press and release the hookswitch e Press D I CANCEL e Press the Line Interface Module key Hold a Call To put a current call on hold to answer an incoming Line Interface Module call e Press the flashing Line Interface Module key The current call is put on hold To switch between the current call and the held call when one of the calls is us
6. Up Down Mode Power On Off Using the 5310 Conference Unit with a Mouse Use the procedures below if your 5310 Conference Unit has a mouse attached Turn the Conference Unit On and Off 1 Verify that the conference unit is connected to your phone 2 Press the Power On key on the mouse to turn the unit on 3 Press the Power key again to turn the conference unit off 42 Mitel 5312 5324 IP Phones User Guide Adjust the Conference Unit Volume e Press Volume Up or Volume Down key on the mouse Place the Conference Unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group If another member in the group wishes to speak you must disable Presentation Mode Presentation Mode minimizes extraneous noise To place the conference unit in Presentation mode e Press Presentation Mode key on the mouse Mute the Conference Unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced e Press the Mute button on the mouse or MUTE on the phone Exit the Conference e Press Power key on the mouse Using the 5310 Conference Unit without a Mouse Use the procedures below if you 5310 Conference Unit does not have a mouse attached The 5324 IP Phone will activate the 5310 Conference Saucer when it detects that the Conference Module has been installed in the back of the phone Start a Conference e Press SPEAKER ke
7. indicated by a single burst of tone 28 Mitel 5312 5324 IP Phones User Guide To answer Direct Page calls when Handsfree Answerback is disabled Phone state before Page arrives To answer the Direct Page indicated by single burst of tone Phone is idle and MUTE is OFF 1 Check that MUTE is ON solid 2 Lift the handset OR press MUTE key to answer in Handsfree mode The light turns OFF 3 Begin speaking You are on a handset call or headset call and MUTE is OFF 1 Check that MUTE is flashing 2 Press MUTE The light turns ON solid and you are now speaking to the paging party and have MUTED your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset and handsfree calls You are on a MUTED handset headset call OR you are on a Handsfree call The party paging you receives a busy tone Handsfree Answerback does not interrupt your call To end a Direct Page call do one of the following e Hang up the handset to end a handset call e Press Q SPEAKER to end a Handsfree call e Press CANCEL Note When the Handsfree Direct Page call ends the MUTE key light returns to the state it was in before the call was established Direct Voice Call Direct Voice Call feature allows you to establish a two way handsfree call at another extension whether or not it has Handsfree Answerback or Auto Answer turned on Only extensions programmed b
8. the following To make the call press the Call softkey To edit the entry press the Retry softkey To exit press Ge MENU 12 Mitel 5312 5324 IP Phones User Guide Redial To redial the last number that you manually dialed 1 Lift the handset optional 2 Press 3 REDIAL Redial Saved Number To save the last number that you manually dialed e Lift the handset and then dial the appropriate feature access code To Redial a saved number e Lift the handset and then dial appropriate the feature access code Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Speed Call number 1 Lift the handset 2 Press a Speed Call key To store a Speed Call number 1 Press Ge MENU Press or the No softkey until Personal Keys appears Press or the Yes softkey Press a personal key that isn t a line key Press or the Change softkey On a 5324 IP Phone only press the Yes softkey NO PHN Do one of the following e To enter a new number dial the number press Chez HOLD between digits to create a one second pause during dialing press Ces HOLD more than once to lengthen the pause e To enter a trunk flash press S TRANS CONF See Trunk Flash for more information about the use of this feature 8 Ona5312 IP Phone only
9. the number e Press a Speed Call key e Press 3 REDIAL Answer a Call Do one of the following e Lift the handset Press SPEAKER e Press the flashing Line appearance key and lift the handset e Press the flashing Line appearance Emergency Calls Warning for emergency number dialing Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area There are two methods of dialing emergency numbers based on the programming of your MCD e Emergency Call Routing NOT programmed e Emergency Call Routing programmed Caution Verify with your System Administrator which type of emergency number dialing you can use EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed Emergency Number dialing should only be performed by picking up the handset and selecting the Line Interface Module key you have programmed If Privacy Mode is enabled and the Line Interface Module key local line is busy dialing will not occur on the Line Interface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator 10 Mitel 5312 5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line 1 Lift the handset 2 Press the Line Interface Module key that you have programmed 3 The set
10. to verify the PIN re enter your new PIN again The set confirms successful or failed completion 9 Press Ge MENU to end the Menu session Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press lf TRANS CONF 2 Dial the appropriate feature access code for a single flash or a double flash 3 Wait for dial tone 4 Dial the Centrex feature access code 34 Mitel 5312 5324 IP Phones User Guide Record a Call This feature uses your voice mail system to record your telephone conversations Note You may be required by law to inform the other party that you are recording the conversation For specific instructions consult your system administrator To start recording while on a 2 party call e Press the Record Call key See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone Note Your system may be programmed to automatically begin recording external calls when you or the other answers To control recording on a 5312 IP Phone do one or all of the following e To stop and save a recording press the Record Call feature key e To stop and erase a recording press Gi CANCEL To control recording on a 5324 IP Phone do one or all of the following e To pause recording press the Pause softkey e To resume recording afte
11. you encounter a busy or unavailable party To release from an attempted transfer or conference call e Press the Release feature key or the Release softkey Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN connected phone your cell phone for example Calls arriving at the desk phone ring the cell phone simultaneously until one or the other is answered or if unanswered are forwarded to voice mail For information about configuring Mobile Extension on your Mitel IP device refer to the Mobile Extension Quick Reference Guide available at http edocs mitel com or contact your Administrator Group Presence Group Presence allows members of call groups Hunt ACD Ring and Personal Ring to make themselves absent or present in a group Only members who are present in a group are offered calls to that group If you are in a Personal Ring group see Handoff Personal Ring Groups Group Presence lets you choose which device in the group you want to use to receive calls by making it Present and the others Absent You can also change the presence status of other users if allowed by your system administrator Users belonging to multiple groups can control their presence in each group separately through the use of feature keys one for each group or by dialing a feature access code FAC followed by the group number 39 Mitel 5312 5324 IP Phones
12. 2 IP Phone only if a number is already programmed press twice Dial the extension of the remote station If you make an error while dialing use the or the softkey to backspace and correct the number Press DOWN or the Save softkey To cancel Call Forward Remote from the station that set the remote forwarding 1 2 3 4 Lift the handset Dial appropriate feature access code Dial the extension of the remote station Hang up To cancel Call Forward Remote from the station that was forwarded o E YS NS Press By MENU Press or the No softkey until Call Forwarding appears Press or the Yes softkey Press or the Review softkey Press or the Change softkey Press or the TurnOff softkey Press UEP MENU Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 2 3 Lift the handset Dial the appropriate feature access code Hang up 20 Mitel 5312 5324 IP Phones User Guide To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial appropriate feature access code 3 Hang up Call Forward Forced 5324 IP Phone only To force an incoming call to be forwarded Press the Forward softkey Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial appropriate feature access code 3 Dial the extension number
13. 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Dial the appropriate feature access code 3 Do one of the following e To respond to a page from your prime page group press e To respond to a page from a specific page group dial the page group directory number 32 Mitel 5312 5324 IP Phones User Guide Phone Lock Phone Lock prevents access to the features on a phone with the following exceptions e unlocking the set via a user PIN e Hot Desk Login and Logout support and e Emergency Call Notification support Phone Lock has no effect on incoming calls but restricts outgoing calls with the following exceptions e calls to emergency trunk routes and e local operators Most keys on the device are disabled except for the dial pad and volume keys The following access and keys are disabled e Menu access e Softkeys e Feature access keys e Feature access codes and e Account codes Note Softkeys will be displayed but disabled except the hot desking softkeys will remain enabled The Phone Lock Hot Desk login and Emergency Notification feature access keys will still be available Menu will provide Emergency Notification if it is pending Before locking a set ensure that e the set is in the idle state there should not be any ongoing call e you do not have any calls on hold or on consultation hold on any line appearance e yo
14. 4 IP Phone offers softkeys feature availability and menu options for the 5312 and 5324 IP Phones may differ To select menu items on the display 1 On a 5324 IP Phone press the softkeys 2 Ona 5312 IP Phone press 0 and on the keypad For example if options YES 0 DEFAULT NO appear and you want to select YES press Procedures in this guide show all menu selection options where applicable for example Press the or Yes softkey Procedures in this guide also specify when a menu option is available on only one of the phones for example On a 5324 IP Phone only press the Save softkey Using Your IP Phone with Mitel Unified Communicator Express Unified Communicator Express is a lightweight server less unified communications client that provides productivity enhancements like click to dial incoming caller ID pop up PC based missed calls and speed calls list and personal Microsoft Outlook directory integration In addition to enhancing telephony features in the office environment it allows you to be immediately attentive to all incoming communications For more information on installing and using this application see the Mitel Unified Communicator Express documentation available at http edocs mitel com Using Your IP Phone in Remote Mode Remote Mode allows the 5312 and 5324 IP Phone to be used as a Teleworker in the home or in other locations away from the office For information on how to program your
15. 47 Mitel 5312 5324 IP Phones User Guide FEATURE ACCESS CODES FEATURE ACCESS CODES Account Code KK Attendant Call Hold Remote Retrieve 23 Call Forwarding Busy Ext amp Int Source 70 Call Forwarding Busy Ext Source 62 Call Forwarding Busy Int Source 63 Call Forwarding End Chaining 64 Call Forwarding Follow Me 8 Call Forwarding Follow Me Third Party W i Call Forwarding Am Here 8 Call Forwarding No Answer Ext amp Int Source WA Call Forwarding No Answer Ext Source 66 Call Forwarding No Answer Int Source 65 Call Forwarding Override wk Call Hold 7 Call Hold Remote Retrieve er Call Hold Retrieve 4 Call Park WC Call Park Retrieve 88 Call Pickup Dialed 6 Call Pickup Directed 6 Call Privacy 3 Callback Cancel 1 Callback Cancel Individual 18 Callback Setup 1 Camp on Retrieve 3 Camp on Setup 3 Cancel All Forwarding 8 Cancel Call Forwarding Busy Ext amp Int Source 72 48 Mitel 5312 5324 IP Phones User Guide FEATURE ACCESS CODES Cancel Call Forwarding End Chaining 73 Cancel Call Forwarding No Answer Ext amp Int Source WC Cancel Call Forwarding Follow Me 8 Cancel Call Forwarding Follow Me Remote 77 Cancel Call Forwarding Follow Me Third
16. E key is OFF when your set is idle Handsfree Answerback is OFF To answer a call using Handsfree Answerback Phone state before Page arrives To answer the Direct Page Check that MUTE is OFF Listen for the paging party Begin speaking Phone is idle and MUTE is flashing B Se J en Lift the handset if you wish to switch from a Handsfree call to a handset call You are on a handset or headset call and Check that MUTE is flashing MUTE is OFF 2 Press MUTE The light turns ON solid and you are now speaking to the paging party and have muted your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset headset and handsfree calls You are on a MUTED handset headset call The party paging you receives a busy tone Handsfree OR you are on a Handsfree call Answerback does not interrupt your call To end a Handsfree Answerback call Press either Q SPEAKER or CANCEL Note When the Handsfree Direct Page call ends the MUTE key light returns to the state it was in before the call was established Direct Paging Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone To turn Handsfree Answerback off see Direct Paging Handsfree Answerback Enabled in this guide When Handsfree Answerback is disabled on your phone and you receive a Direct Page the Direct Page is
17. Example PARKED 1234 02 2 Dial the directory number on which to park the call not required if the number is programmed to the Call Park feature key 3 To inform a user that a parked call is waiting do one of the following e f automatic paging is enabled announce the call and the park retrieve digits shown on the display e f automatic paging is disabled press the programmed Page key or dial 9 followed by the Paging zone number if required Then announce the call and park retrieve digits shown on the display Note Paging over a loudspeaker is not permitted in handsfree mode you must use the handset or headset To retrieve a parked call 1 Doone of the following e Dial the appropriate feature access code e Press the Call Park Retrieve feature key must be programmed 2 Dial the directory number on which the call is parked not required if the number is programmed to the Call Park feature key 3 If there are multiple calls parked on the number dial the two digit index number to retrieve a specific call or to retrieve the longest parked call Call Pickup To answer a call that is ringing at another phone in your Pickup Group 1 Lift the handset 2 Press the Pickup feature key or the Pickup softkey 25 Mitel 5312 5324 IP Phones User Guide To answer a call that is ringing at a station not in your Pickup Group 1 Lift the handset 2 Dial the appropriate feature access code
18. FEATURES Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call on a 5312 IP Phone 1 Press S TRANS CONF 2 Dial appropriate feature access code 3 Dial the Account Code digits 4 Press 5 Press DI CANCEL To enter an Account Code during a call on a 5324 IP Phone 1 Press gt MENU Press the Yes softkey Dial the Account Code digits Press the Save softkey am FY N Do one of the following e For a verified account code press the Yes softkey e For anon verified account code press the No softkey Attendant Call Hold Remote Retrieve To retrieve a call placed on Hold by the attendant 1 Lift the handset 2 Dial appropriate feature access code 3 Dial the digits announced by the attendant 24 Mitel 5312 5324 IP Phones User Guide Call Park The Call Park feature allows you to place a call in a special hold state You or someone else can then retrieve the call from any extension in the system After parking the call the system can automatically connect you to paging equipment so that you can announce the call to the requested party To park an active call 1 Doone of the following e Press the Call Park feature key must be programmed e Press sl TRANS CONF and then dal 7 The display shows PARKED followed by the park destination and parking spot index if applicable
19. HISTORY tee EE Eet 37 ele 38 Eege Petey casas caats T 39 Mobile EXtENSI M moiin a aiu A a AEA NE AEE elg 39 Group Presence sans csc Secsdeccctetas duaccevenseseceveguntcnendaueapeqnautnccnsacaecncaaieineus Eng 39 Handoff Personal Ring Ee E 41 USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT 42 Using the 5310 Conference Unit with a MOUSE ue 42 Using the 5310 Conference Unit without a Mouse nnne 43 USING THE LINE INTERFACE MODULE 5324 IP PHONE ONLY 44 Line Interface Module Mode oi cncticrscrcinacsencstcnactsaneisiuaccenerernnaideraian salteaetiangnngineldeueredameesveeten 44 Fail ver Oe 46 Emergency Calls ee 46 Mitel 5312 5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES 5324 IP PHONE Vi Mitel 5312 5324 IP Phones User Guide ABOUT YOUR PHONE The Mitel 5312 and 5324 IP Phones are full feature dual port dual mode telephones that provide voice communication over an IP network Each features a back lit liquid crystal display LCD screen display assisted access to features on hook dialing and off hook voice announce with handsfree answerback and a large ringing message indicator The 5312 IP Phone offers 12 programmable keys and the 5324 IP Phone offers 24 programmable keys for one touch feature access Both phones provide ten fixed feature keys for convenient access to features such as Conferencing Redial and many customizable user settings The 5312 and 5324 IP Phones suppo
20. IP Phone for remote operation refer to the Multi protocol Border Gateway Remote IP Phone Configuration Guide available at http edocs mitel com Mitel 5312 5324 IP Phones User Guide About Feature Access Codes Use of some features requires dialing access codes Ask your Administrator for a list of codes you should use For Users on Resilient Mitel Communications Director MCD Systems If during a call you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary MCD system The call continues but some of the keys and features on your phone function differently The keys and most features begin working normally again after you hang up If your phone switches to the secondary system while your speaker or handset is muted that is while the MUTE light is on the call remains muted until you hang up Normal operation resumes when your phone switches back to the primary system If your phone is idle and switched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete Line Interface Module The Line Interface Module is an optional device that adds an analog phone line POTS capability to your 5324 IP phone only If Emergency Call Routing is not programmed on your MCD you must use the Line Interface Module to dial emergency calls For more information on emergency number dialing refer to Emergency Calls If you h
21. MITEL COMMUNICATIONS DIRECTOR PLATFORM MITEL 5312 AND 5324 IP PHONES USER GUIDE 64 MITEL Mitel 5312 and 5324 IP Phones User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries Mitel and is subject to change without notice Mitel assumes no liability for any errors or omissions This document may be reproduced either wholly or in part solely for distribution to authorized users of Mitel s products TRADEMARKS Mitel is the registered trademark of Mitel Networks Corporation Windows and Microsoft are trademarks of Microsoft Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Mitel 5312 and 5324 IP Phone User Guide December 2012 Trademark of Mitel Networks Corporation Copyright 2012 Mitel Networks Corporation All rights reserved IMPORTANT THIS TELEPHONE IS NOT SUITABLE FOR DIRECT CONNECTION TO THE PUBLIC SWITCHED TELEPHONE NETWORK CONNECT THE TELEPHONE TO A MITEL NETWORKS SYSTEM ONLY Table of Contents ABOUT YOUR PHONE iissiictiincincis casita eat eansal ea eae 1 Ring Message Indicators a iesascceres cincnsnsavisacoicumeedinadsousieendeeseancacnataresetd nebigundaceuenednmiecaeereauanseue 4 Selecting AKT 4 Using Your IP Phone with Mitel Unified Communicator Express 4 Using Your IP Phone in Remote Mode ccc
22. Party 10 Clear All Features HH Conference Call 4 Conference Call Split KN Default Voice mail Passcode 999 Direct Page 37 Direct Voice Call Initiate 93 Do Not Disturb 5 Do Not Disturb Cancel 5 Do Not Disturb Cancel Remote HHS Do Not Disturb Remote 5 Flexible Answer Point 57 Flexible Answer Point Cancel All KI Group Presence Join Group 60 Group Presence Leave Group 61 Group Presence Join Group Third Party 62 Group Presence Leave Group Third Party 63 Hot Desking Login 222 Hot Desking Logout 333 Last Number Redial 01 Loudspeaker Paging 9 Meet Me Answer 88 Message Center 555 Message Waiting Activate 90 Message Waiting Deactivate 91 Message Waiting Inquire 92 49 Mitel 5312 5324 IP Phones User Guide FEATURE ACCESS CODES Non verified Account Code Wi Override lt single digit only gt 2 Personal Speed Call Upper Range Index Number 09 Personal Speedcall Invoke 58 Personal Speedcall Remove WC Personal Speedcall Store 67 Remote Clear All Features 55 Remote Hot Desking Logout 111 Repeat Last Number Saved 6 Save Last Number 79 Tag Call KI Tone Demonstration 83 Trunk Answer From Any Station TAFAS 9 Trunk Double Flash 56 Trunk Single Flash KH 50 Mitel 5312 5324 IP Phones User Guide 51 mitel com Q MiTeL GLOBAL HEADQUARTERS U S EMEA CALA ASIA PACIFIC Tel 1 613 592 2122 Tel
23. To enable or disable Headset Operation e Press the Headset feature key To answer a call e Press flashing Line Appearance key To mute the headset microphone e Press and hold the headset s feature control switch To hang up e Press CANCEL To disable Headset Operation e Press the Headset feature key Music To turn Music on and off on a 5312 IP Phone when the phone is idle e Press the Music feature key To turn Music on and off on a 5324 IP Phone when the phone is idle 1 Press gt MENU 2 Press the No softkey until Music appears 3 Do one of the following e To turn the music on press the TurnOn softkey e To turn the music off press the TurnOff softkey 4 Press SP MENU 31 Mitel 5312 5324 IP Phones User Guide Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press Direct Page or dial the appropriate feature access code 3 Do one of the following e To page your prime page group press e To page a specific page group dial the page group directory number
24. User Guide To join a group 1 Lift the handset 2 Doone of the following e Press the Group Presence feature key to join the group associated with the key e Dial the Group Presence Join Group feature access code followed by the group directory number The LED associated with the key is steady lit when the member is present and off when absent To leave a group 1 Lift the handset 2 Doone of the following e Press the Group Presence feature key to join the group associated with the key e Dial the Group Presence Leave Group feature access code followed by the group directory number The LED associated with the key is steady lit when the member is present and off when absent To change another group member s presence status 1 Lift the handset 2 Dial the Group Presence Join Group Third Party or Group Presence Leave Group Third Party 3 Dial the directory number of the group member 4 Dial the group directory number To change the presence status of another Personal Ring Group member using a feature key e Press the Personal Ring Group Presence feature key The LED associated with the key is steady lit when the member is present and off when absent 40 Mitel 5312 5324 IP Phones User Guide Handoff Personal Ring Groups Personal Ring Groups PRGs associate two or more of your devices such as your office phone and cell phone with a single user Directory Number DN PRGs ar
25. ave a Line Interface Module connected to your 5324 IP Phone all programming of the Line Interface Module except the Analog Key is done by the Installer when your phone is installed For more information refer to Using the Line Interface Module elsewhere in this guide Note The 5312 IP Phone does not support the Line Interface Module Mitel 5312 5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may find it more comfortable to use a headset See the section on headset usage elsewhere in this guide for more information Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjust the viewing angle The stand built into your phone tilts to give you a better view of the keys To tilt your telephone for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit 3 Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows e For a high angle mount hinge the two lower hooks into
26. can enter the first or last name or both 1 Press gt MENU 2 Press the Yes softkey when Phonebook appears Enter the name of the desired party as follows For each letter in the name press the appropriate key on the keypad until the letter is shown in the display For example if the letter C is required press the digit 2 three times Use the softkey to correct errors If the next letter in the name is on the same digit key as the previous letter press the gt softkey before proceeding If required press gt softkey to add a space between the first and last name 3 Press the Lookup softkey If the Phonebook Lookup Default to User Location option is enabled on the system for your phone the search is limited to names that share your location otherwise the entire directory is searched If Phonebook Lookup Display User Location option is enabled after the phonebook search displays the matching name and directory number the user s location is displayed The display alternates between the name number and the location every 2 seconds 4 If no match exists edit the original entry OR If the Phonebook with Location option is enabled press Retry ALL LOCATIONS Is displayed Press Yes to search the entire directory or press No to search for only names that share your location Edit the name and press Lookup 5 If more than one match is found press the Next softkey 6 Do one of
27. cccecseccceneceeeeeeeeeeeeneeeeeeeeeeeeaeeseeeeeeeseneeseenseees 4 About Feature Access Codes ee S etait eaiay eegen 5 For Users on Resilient Mitel Communications Director MCD Gvstems 5 Line Interface Module jicecccctiaieccetticasesoracuctvaseiuencted extussataatabed cexenaned oc AKEKE EEN EES 5 TIPS FOR YOUR COMFORT AND SAFET NVE EEG 6 Don t cradle the WANG SST E 6 Protect your JEE EE Ee 6 Adjust the viewing Ee 6 CUSTOMIZING YOUR 5312 5324 IP PHONE ccccceeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeess 7 Eege 7 Handset Receiver Volume Control 2 ssseeeeeeerer renerne reen 7 Speaker in e EE 7 lee ee eee 7 Feature Keys GM ud vsr ssseeeeeeer reen een 8 ety fa b ee alah ego E 8 MAKING AND ANSWERING CALLS Gu 10 ibs Loar Ob Se ener re ere ce reel nese ee morn ere nee eer este eee ee ee ee 10 Ee e E 10 Emergency Calls eebe ng 10 e EE 11 Eeer 12 Eegen 13 Redial Saved Number sss eenegen ome 13 ee RE 13 Mitel 5312 5324 IP Phones User Guide Speed Call E EE 14 Handsfree Operation ceinaittyerti 2 ccc alti lsat est saledusievee te tanteeeieta eae teet 14 Group NS EE 15 HOla EE 15 leegen ee 16 e 16 Direct Transfer to Voice Meatlbwmg atgzgtee geseet ebe AE EEENEEE NEES 17 Ee 17 Conference Split eee ene eee ree Re Seer Ser I een ner 18 Add Held 5324 IP Phone only ccccccceseeceeceeeceseeeeeceeeeeeeeeeeeaeesseeeeseaeesseneeeseaeeeseneeessaes 18 EE 18 Call Forwater sioka aaea toss anctea
28. dset or handsfree microphone off during a call To turn Mute on during a call e Press MUTE The MUTE light turns ON To turn Mute off and return to the conversation e Press MUTE The MUTE light turns OFF Note If you are on a Handsfree MUTED call and you lift the handset the handset microphone is automatically enabled and the MUTE light turns OFF NOTE FOR USERS ON RESILIENT MCD SYSTEMS If your phone switches to the secondary system while your speaker or handset is muted that is while the Mute key is lit the call remains muted until you hang up Transfer To Transfer an active call 1 Press S TRANS CONF 2 Dial the number of the third party 3 Do one of the following e Tocomplete the Transfer hang up e To announce the Transfer wait for an answer consult and hang up e To cancel the Transfer press Gi CANCEL To transfer an active call during headset operation 1 Press ST TRANS CONF 2 Dial the number of the third party 3 To complete the Transfer press the Release feature key 16 Mitel 5312 5324 IP Phones User Guide Direct Transfer to Voice Mailbox You can transfer an active call directly to the requested party s voice mailbox using the xs MESSAGE key or a Speed Call key that contains the Direct Transfer to Voice Mail feature access code FAC Using the Message key 1 Press Bd MESSAGE 2 Dial the destination number using any valid dialin
29. dssneoesaagyeacanadesssccossesacs SERNER 19 Call Forward Remote arm Here ssssseeeereneern reen 20 Call Forward End Chaining DE 20 Call Forward Forced 5324 IP Phone only sissscssicscoisiccssdeneecenasQieeeteacts teatesenieesteunoseateees 21 Call Forward d 21 Messaging AVIS e E 21 Messaging e 22 Messaging Cancel Callback 0 0 00 cccccecesssceeeeeeseeeeeeeeeeeeeeeeeeeeaeeeesaeeeeeenaaeeeesnsnaeeeseennaaees 23 Messaging Cancel All Callbacks egssggeges ianttac tte gege renerne 23 USING OTHER NOT 24 EDERT 24 Attendant Call Hold Remote Retrieve cccccesscceecesseeceeeeeeeeeeeeeeeeeeeeeenaceeeeeenseeeeeenaes 24 Eelere 25 Call PICKUP ariiraa ae a S A AE E 25 EE Hee 26 Do Not DISTUIND EE 26 Override eene A E sawn ice eee ete ee ee cer once eens 26 E Une D 27 iv Table of Contents Direct FP te EE 27 Direct Paging Handsfree Answerback Enabled 27 Direct Paging Handsfree Answerback Disabled 28 Direct VOICE er EE 29 Timed Reminder 5324 IP Phone only crcccisccasesscesenctcenctsnsassgaeceeeemensseniseencsenetsenebeweseesennese 30 Headset Operation EE 30 Headset Operation eenegen eege 31 lee 31 Group Paging Meet Me met sgs geed gege chs nda nn 32 Phone Biet 33 User PIN 5324 IP Phone only xchat ai ada nee eae es 34 EIERE 34 Record a e EE 35 HOt DESKING E 36 Hot Desk Remote LOQOut siscsscresceccicerneceenertdieraneestgesbccvenscedbeiens one ARa Neat aoa Ekia 37 Tag E 37 Call
30. e 2 Press 3 Enter your Hot Desk User Extension Number 4 Press To log out of Hot Desking 5312 IP Phone the phone must be idle 1 Dial the appropriate feature access code 2 Press 3 Press the To log into a Hot Desking 5324 IP Phone the phone must be idle 1 Press the HotDesk softkey 2 Press the Login softkey 3 Enter your Hot Desk User Extension Number 4 Press the Okay softkey To log out of Hot Desking 5324 IP Phone the phone must be idle 1 Press the HotDesk softkey 2 Press the Logout softkey 3 Press the Confirm softkey Note Your profile can only be active on one phone at a time If you log in from another phone without logging out from the first one the system will automatically deactivate your profile on the first phone 36 Mitel 5312 5324 IP Phones User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout To remotely log out a Hot Desking phone 1 Dial the appropriate feature access code 2 Dial the Hot Desk User Extension Number that you want to log out Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call Using the tag your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities CAUTION Tagging a non malicio
31. e handset 2 Press the Direct Paging feature key or dial the appropriate feature access code 3 Dial the extension number 4 Speak to the dialed party after the tone How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone See one of the following procedures in this guide e Direct Paging Handsfree Answerback Enabled e Direct Paging Handsfree Answerback Disabled Direct Paging Handsfree Answerback Enabled When you receive a Direct Page Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone Your administrator enables or disables Handsfree Answerback on your phone After your administrator enables Handsfree Answerback you can choose to turn it on or off directly from your phone To turn Handsfree Answerback on e When your phone is idle press D MUTE once The MUTE key light flashes to indicate that Handsfree Answerback is ON e When a Direct Page arrives the MUTE key light turns OFF and a Handsfree call is automatically established 27 Mitel 5312 5324 IP Phones User Guide To turn Handsfree Answerback off e Press the flashing A MUTE key once The MUTE key light turns OFF e To respond to a Direct Page when Handsfree Answerback is OFF see Direct Page Handsfree Answerback Disabled elsewhere in this guide Note By default Handsfree Answerback is turned OFF at your phone If the MUT
32. e set up by the system administrator Group member devices ring simultaneously when called You can use the group Handoff feature to Push or Pull calls between group member devices A Push passes the call to the group where it can be answered by any other present group device A Pull takes an in progress call away from another member To use Handoff to Push an in progress call to the PRG e Press the Handoff key To Pull an in progress call from another member of the PRG e Lift the handset optional if the device supports hands free operation e Press the Handoff key 41 Mitel 5312 5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit Your phone may use the 5310 IP Conference Unit for conferencing An optional mouse connected directly to the conference unit is used to control the conference unit on or off to adjust the volume mute the conference call or to put the conference unit into Presentation mode If a mouse is not installed the conference unit acts as the phone s speaker for all operations except ringing For example when the SPEAKER key Q is pressed during a headset or handset call the audio path is directed to the Conference Unit The 5324 IP Phone will activate the 5310 Conference Saucer when it detects that the Conference Module has been installed in the back of the phone Mute volume Presentation
33. eed Call keys using the Hep MENU key on the 5312 IP Phone See Speed Call Keys for details To program some features to a personal key you must dial a feature access code Ask your Administrator for a list of codes you can use To display information about a key 1 Press SP MENU 2 Press a personal key that isn t a line key 3 Press gt MENU To program a personal key 1 Press By MENU Press or the No softkey until Personal Keys appears Press or the Yes softkey Press a personal key that isn t a line key Press or the Change softkey Press or the No softkey until the desired feature appears Press or the Yes softkey ONS oO Se N On a 5312 IP Phone only press to save the feature under the chosen key 9 Press Hep MENU or press another personal key and proceed to program another feature 10 Write the feature name on the key label Language Change To change the display language 1 Press Ba MENU 2 Press or the No softkey until Language appears 3 Press or the Yes softkey Mitel 5312 5324 IP Phones User Guide 4 Press or the Change softkey 5 Press or the No softkey until the desired language appears 6 Press or the Yes softkey Mitel 5312 5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a Call 1 Lift the handset optional 2 If you want to use a Non Prime Line press a Line Appearance key 3 Do one of the following e Dial
34. er dialing should only be performed by picking up the handset and selecting the Line Interface Module key If Privacy Mode is enabled and the Line Interface Module key local line is busy dialing will not occur on the Line Interface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator You can make an Emergency Call to your Local Emergency Service using the Line Interface Module line when the IP connection has failed To make an Emergency Call using the Line Interface Module line 1 Lift the handset 2 Press the Line Interface Module key 3 Dial your Local Emergency Number ANALOG CALL appears on the display 46 Mitel 5312 5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES 5324 IP PHONE ONLY IP Programmable Key Modules PKM add programmable keys to the 5324 IP phones An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48 button IP PKM to connect to the IP phone without using an additional LAN port PKM keys can be programmed as feature keys speed call keys Direct Station Select DSS keys or line appearance keys Each key has a Line Status Indicator that works the same way as those on the associated telephone The keys can be programmed through the telephone Note Up to two 48 button PKMs can be attached for 96 additional keys
35. ference and speak privately with the original party on a 5312 IP Phone only 1 Press lm TRANS CONF 2 Dial the appropriate feature access code To Split a Conference and speak privately with the original party on a 5324 IP Phone only e Press the Split softkey Add Held 5324 IP Phone only To move a call on hold to another line appearance 1 Press an available line key 2 Press the AddHeld softkey 3 Press the flashing line key To add a call on Hold to an existing conversation or conference 1 Press the AddHeld softkey 2 Press the flashing line key Swap To call another party when you are in an established two party call 1 Press S TRANS CONF 2 Dial the number To alternate between the two parties e Press the Swap Trade feature key or the Trade softkey 18 Mitel 5312 5324 IP Phones User Guide Call Forward Call Forward lets you redirect incoming calls to an alternate number You can select one of the following forwarding options Always redirects all incoming calls regardless of the state of your telephone B Int redirects internal calls when your telephone is busy B Ext redirects external calls when your telephone is busy NA Int redirects internal calls after several rings if you don t answer NA Ext redirects external calls after several rings if you don t answer Note For information about I m Here see Call Forward Remote To program Call Forward
36. g method keypad DSS BLF key Speed Call or Personal Speed Call key Call History Phonebook 3 Do one of the following e To complete the Transfer hang up or press the Release feature key e To abort the Transfer press Gi CANCEL at any time before the last digit in the destination number is dialed Using a Speed Call key 1 Press lf TRANS CONF 2 Dial the feature access code FAC or press the Speed Call key that contains the FAC 3 Dial the destination number using any valid dialing method keypad DSS BLF key Speed Call or Personal Speed Call Call History Phonebook 4 Doone of the following e To complete the Transfer hang up or press the Release feature key e To abort the Transfer press Gi CANCEL at any time before the last digit in the destination number is dialed Note 1 Both the FAC and the destination number can be programmed to a single Speed Call key Note 2 When the phone is in idle state and there are no messages in the mailbox pressing the Message key connects you directly to your voice mail Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press lf TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press S2 TRANS CONF 17 Mitel 5312 5324 IP Phones User Guide To leave a Conference e Hang up or press Gi CANCEL Conference Split To Split a Con
37. indicates IP FAIL ANALOG CALL 4 Dial your Local Emergency Number To make an Emergency Call using the Line Interface Module line when the IP connection has failed 1 Lift the handset 2 Press the Line Interface Module key that you have programmed The set indicates IP FAIL ANALOG CALL 3 Dial your Local Emergency Number EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED To make an Emergency Call if Emergency Call Routing is programmed Note This procedure is in addition to the methods described above 1 Lift the handset 2 Dial your Local Emergency Number 911 or equivalent For more information refer to Using the Line Interface Module Auto Answer To enable or disable Auto Answer e Press the programmed Auto Answer feature key To enable or disable Auto Answer on a 5324 IP Phone only 1 Press gt MENU 2 Press the No softkey until Auto Answer appears 3 Do one of the following e To enable Auto Answer press the TurnOn softkey e To disable Auto Answer press the TurnOff softkey To answer a call when you hear ringback e Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio 11 Mitel 5312 5324 IP Phones User Guide To end a call do one of the following e Ona5324 IP Phone only press the Hang up softkey e Press DI CANCEL e Wait for the caller to hang up Phonebook To use Phonebook Note You
38. ing the Line Interface Module line do one of the following e f your current call is using the Line Interface Module line press the flashing Line key of the held call The Line Interface Module call is automatically put on hold e f your current call is using an IP line press the flashing Line Interface Module key The IP line is automatically put on hold End a Call To end a current call when an incoming Line Interface Module call arrives e Press Gi CANCEL and then press the flashing Line Interface Module key The current call ends and you are connected to the caller on the Line Interface Module line To end the current Line Interface Module call when an incoming call arrives e Press Gi CANCEL The current Line Interface Module call ends and you are connected to the new caller 45 Mitel 5312 5324 IP Phones User Guide Failover Mode Make a Call To make a call using the Line Interface Module line during an IP connection failure 1 Lift the handset IP FAIL ANALOG CALL appears on the display 2 Dial the number to make the call Answer a Call To answer a call using the Line Interface Module line during an IP connection failure e Lift the handset IP FAIL ANALOG CALL appears on the display and the call is answered Emergency Calls WARNING FOR EMERGENCY NUMBER DIALING Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area Emergency Numb
39. n key prompts and feature information appear on the display screen For information on selecting menu options see Selecting Menu Options elsewhere in this guide 2 Softkeys 5324 IP Phone only Context sensitive keys change depending on the modes of the operation and the menu currently displayed Softkeys enable you to easily view and select a variety of features 3 Ring Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox 4 Volume Speaker and Mute Controls Provide the following audio control capability cA UP and DOWN provide volume control for the ringer handset and handsfree speakers Q SPEAKER enables and disables Handsfree mode A MUTE enables Mute which allows you to temporarily turn your phone s handset headset or handsfree microphone off during a call 5 Fixed Function Keys Give you access to the following phone functions Ee MENU provides access to menus for your phone s additional features Note When navigating through Menu options press Gi CANCEL or MENU to back up one menu level Gi CANCEL ends a call when pressed during the call and when you are programming the phone eliminates any input and returns to the previous menu level 123 REDIAL calls the last number dialed Cc HOLD places the current call on hold lan TRANS CONF initiates a call transfer or establishes a three party co
40. nference call I MESSAGE provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox Note The Ring Message indicator also flashes when messages are waiting 6 Keypad Use to dial 7 Programmable Personal Keys and Designation Card Provides 12 or 24 keys that can be programmed as speed call keys feature keys or line appearance keys according to your communication needs Personal keys have status indicators On a 5324 IP Phone the bottom right personal key is always your Prime Line key On the 5312 IP Phone the bottom left personal keys is always your Prime Line key Write the name speed call feature or line appearance of the Personal keys that you program on the designation card use the side of the card with the textboxes provided Use the slot behind the plastic cover at the bottom of the phone to remove insert the designation card 8 Handsfree Speaker Provides sound for Handsfree calls and background music 9 Handset Use for handset calls If you are in headset or handsfree mode you do not need to use the handset Mitel 5312 5324 IP Phones User Guide Ring Message Indicators Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle or you are on a call Selecting Menu Options Because the 532
41. nto Night Answer after regular hours Calls then ring alternate answer points either designated extensions or a night bell You can dial the Trunk Answer From Any Station TAFAS code to answer calls ringing the night bell If permitted by system programming you can put your phone into one of two night answer modes Night1 or Night2 To switch your 5312 IP Phone to Night Answer or back to Day service 1 2 4 Lift the handset Press the Night Answer feature key See Feature Key for instructions on programming a feature key Do one of the following e Press 0 for Day Service e Press 1 for Night1 e Press 2 for Night2 Hang up The Night Answer feature key light flashes slowly for Night1 and rapidly for Night2 The Night Answer feature key light is off for when your phone is in Day service 38 Mitel 5312 5324 IP Phones User Guide To switch your 5324 IP Phone to Night Answer or Day service or to view which service your 5324 IP Phone is currently in Press OP MENU 1 2 Press the No softkey until Night Answer appears 3 Press the Yes softkey 4 Doone of the following e To exit without making any changes press ie MENU e To change the mode of service press the Change softkey followed by No until the desired alternative appears and then press Yes Release Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset Release is useful when
42. press the personal key again 13 Mitel 5312 5324 IP Phones User Guide 9 Do one of the following e To make the number private press or the Priv softkey e To keep the number visible press or the Save softkey 10 Press gt MENU Speed Call Personal To dial a stored personal Speed Call number 1 2 3 Lift the handset Dial the appropriate feature access code Enter an index number between 00 and 09 To store a personal Speed Call number 1 2 3 4 Lift the handset Dial the appropriate feature access code Enter an index number between 00 and 09 Dial the number to be stored press Ces HOLD between digits to create a one second pause during dialing press Ces HOLD more than once to lengthen the pause Hang up Handsfree Operation To use Handsfree to make a call 1 If you want to use a Non Prime Line press a Line Appearance key Note Your administrator must program Line Appearances to your phone Dial the number Begin speaking when the called party answers Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To use Handsfree operation to answer calls 1 2 Press the flashing line key Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To hang up while using Handsfree operation Press Hl SPEAKER 14 Mitel 5312 5324 IP Phones User Guide To turn Mute on du
43. r pausing press the Resume softkey e To stop a recording without saving it press the Erase softkey or Gi CANCEL e To stop and save a recording press the Save softkey Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing 18 TRANS CONF or a DSS key may also save the recording To listen to a recording 1 Lift the handset 2 Access your voice mailbox 3 Follow the prompts to retrieve the recording 35 Mitel 5312 5324 IP Phones User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials features keys call forwarding setup and line appearances even your language preference for the display Any changes you make to the phone while you are logged in for example adding a speed dial are saved to your personal profile Logging in activates your profile on any phone that supports Hot Desking Note All Hot Desking profiles have 13 programmable keys If you log into a phone that has a fewer number of keys the extra ones are hidden Only the use of the extra keys is lost not the features assigned to them To log into a Hot Desking 5312 IP Phone the phone must be idle 1 Dial the appropriate feature access cod
44. ring Handsfree operation e Press MUTE The Mute key light turns ON To turn Mute off and return to conversation e Press MUTE The Mute key light turns OFF To disable Handsfree operation e Lift the handset To return to Handsfree operation 1 Press Hl SPEAKER 2 Hang up the handset Group Listen Hold With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phone While Group Listen is active the handsfree microphone in your phone is turned off To allow others in the room to listen to the far end of your call e Press the programmed Group Listen feature key To return to a private two way call from Group Listen e Press the programmed Group Listen feature key To change a Group Listen call into a Handsfree call so that others in the room can join the conversation 1 Press SPEAKER 2 Hang up the handset 3 CALL HANDLING To place a call on Hold e Press Cr HOLD 15 Mitel 5312 5324 IP Phones User Guide To retrieve a call from Hold 1 Lift the handset 2 Press the flashing line key To retrieve a call from Hold at another phone do one of the following e Press the flashing line key e Dial the appropriate feature access code and the number of the station that placed the call on Hold Mute Mute lets you temporarily turn your phone s handset hea
45. rt Mitel Call Control MiNet protocol and Session Initiated Protocol SIP The 5324 IP Phone also supports modules such as the Line Interface Module 5310 IP Conference Unit and the 12 and 48 Button Programmable Key Modules The 5324 IP Phone can be used as an ACD Agent Phone or a Teleworker phone The personal key on the bottom left 5312 or bottom right 5324 is always your Prime Line the remaining personal keys can be programmed as e Feature keys for example Do Not Disturb You can program feature keys from your phone 5324 only or using the Desktop Tool Your administrator can also program feature keys e Speed Call keys You can program speed call keys from your phone or using the Desktop Tool e Line Appearances Only the administrator can program line appearances Note For more information on the Desktop Tool talk to your system administrator Mitel 5312 5324 IP Phones User Guide J e Se e Be gt i fn e e f CH e NNO330 5312 IP Phone SI ver kg owe 3 RH 3 e ES e e SEN e e e el e e e NNO331 5324 IP Phone Mitel 5312 5324 IP Phones User Guide Feature Elements of Your Phone Function 1 Display Provides a two line 20 character liquid crystal display LCD viewing area that assists you in selecting and using phone features accessing your voice mail and identifying callers When you access the Applicatio
46. softkey and do one or all of the following e To display the time the message was sent press the More softkey e To display the number of the caller press the More softkey twice e To call the message sender press the Call softkey e To delete the message press the Erase softkey e To view the next message press PA MESSAGE On a 5324 IP Phone only you can set change or clear a password up to 7 digits not including 0 P pb Press UEP MENU Press the No softkey until Set Password appears Press the Yes softkey Do one of the following e To enter a new password enter your password e To change or clear your password enter your current password Press the Enter softkey When changing or clearing your password do one of the following e To change your password enter your new password and press the Enter softkey e To clear your password enter 0 Enter your new password again If you are setting up or changing a password press the Enter softkey 22 Mitel 5312 5324 IP Phones User Guide 9 Press By MENU Messaging Cancel Callback To cancel a Callback 1 2 3 4 Lift the handset Dial appropriate feature access code Dial the number of the called station Hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 Lift the handset 2 Dial appropriate feature access code 3 Hang up 23 Mitel 5312 5324 IP Phones User Guide USING OTHER
47. the bottom set of notches and snap the two upper hooks into the middle set of notches Wi e For alow angle mount hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches Lee EE EE e N ro II Mitel 5312 5324 IP Phones User Guide CUSTOMIZING YOUR 5312 5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing e Press Q UP or DOWN To adjust the Ringer Pitch while the set is idle 1 Press By MENU 2 Press or the No softkey until Ringer Adjust appears 3 Press or the Yes softkey twice 4 Press Ga UP or DOWN 5 Press DS MENU Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset e Press Q UP or DOWN Speaker Volume Control To adjust the Speaker Volume when making a handsfree call or when listening to background music e Press Q UP or DOWN Display Contrast Control To adjust the Display Contrast while your set is idle e Press cA UP or CG DOWN Mitel 5312 5324 IP Phones User Guide Feature Keys You can use By MENU on your phone or the Desktop Tool to program the personal keys as feature keys The Desktop Tool is a browser based interface that makes programming quick and easy For more information on using the Desktop Tool please contact your System Administrator Note You can only program Sp
48. to display the number Press the or Next softkey to display the call time and date 37 Mitel 5312 5324 IP Phones User Guide To return a call 1 2 Display the call you want to return Do one of the following e If the call is internal and the caller name is known press or the Call softkey For unknown numbers the Call option is not displayed e If the call is external and you normally need to precede external calls with a digit such as 9 itis likely that your system administrator has programmed your system to insert the 9 for you In this case pressing or the Call softkey initiates the call immediately Sometimes the system will be unable to complete the dialing automatically When this happens you can edit the dialed digits manually by pressing it or the Clear softkey Use the or Clear softkey to delete the left most digit and then type the digits to insert them When you have the dial string edited to suit your needs press the or Call softkey to dial the number To delete all missed answered or outgoing call logs 1 2 After selecting the type of logs you wish to delete press or the Delete All softkey Confirm that you do want to delete all items by pressing or the softkey To delete a particular call from the call log With the call log that you want to delete displayed press twice or press the Delete softkey Night Answer Office telephone systems are often placed i
49. u are not in headset mode To activate Phone Lock e Press the Phone Lock feature key or enter the Phone Lock Feature Access code To de activate Phone Lock e Press the Phone Lock feature key or enter the Phone Unlock Feature Access code e Enter your user PIN to unlock the set Note If a user PIN has not been assigned enter when prompted for the PIN to unlock the phone 33 Mitel 5312 5324 IP Phones User Guide User PIN 5324 IP Phone only A Personal Identification Number PIN allows a user to log into a set as a hot desk user or generic SIP user It is also used to de activate the Phone Lock feature PINs must be from 0 to 8 digits in length Only digits 0 to 9 are permitted The default PIN is blank length zero Users will have one generic PIN that can be used for any required features The User PIN initially has a zero length allowing a user for example to unlock a phone using a blank PIN for Phone Lock Setting the User PIN on the set requires the PIN to have at least one digit To change the User PIN 1 Press Ge MENU Press No until Set User PIN appears Press Yes softkey or the User PIN softkey At the prompt Enter Old PIN enter your old User PIN Press Enter Pap wo H At the prompt Enter new PIN enter your new PIN Use left arrow key to correct mistakes The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length 7 Press Enter 8 Atthe prompt
50. us call may result in fines or other penalties To tag a malicious call e Press the Tag Call feature key while the call is in progress See Feature Keys elsewhere in this guide for information on programming a Tag Call feature key to your phone OR e Press lm TRANS CONF and dial the appropriate feature access code If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed Note Tag Call can be used on active two party calls only Calls on hold and conference calls cannot be tagged Call History Call History keeps track of the names if available and telephone numbers of missed calls answered incoming external calls and outgoing external calls Once enabled on your phone by your system administrator it functions a utomatically To display the call history and view call detail 1 Press the Call History feature key The total number of missed calls is displayed in brackets the number of new missed calls is indicated with a 2 To browse through the list of missed calls press or the Yes softkey followed by the UP and DOWN keys to scroll through the list 3 To view answered or outgoing calls press or the No softkey once for Answered twice for Outgoing followed by the UP and D DOWN keys to scroll through the list 4 To view the number of the call press the or Options softkey When the Options screen is displayed press the or Details softkey
51. y Hl or just start dialing Adjust the Conference Unit Volume e Press Volume Up or Volume Down Mute the Conference Unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced e Press D MUTE on the phone Exit the Conference e Hang up 43 Mitel 5312 5324 IP Phones User Guide USING THE LINE INTERFACE MODULE 5324 IP PHONE ONLY 5324 IP Phones support the Mitel Line Interface Module The Line Interface Module allows you to make and receive calls over an analog line referred to as the Line Interface Module line connected to your phone and operates in either of the following two modes as determined by your System Administrator e Line Interface Module mode your phone allows you to use the Line Interface Module line at any time e Failover Mode you can use the Line Interface Module line only when the IP connection has failed Note Handsfree and on hook dialing are not supported on the Line Interface Module line Line Interface Module Mode Make a Call To make a call using the Line Interface Module line 1 Lift the handset 2 Press the Line Interface Module key ANALOG CALL appears on the display 3 Dial the number to make the call Notes e When making external calls over the Line Interface Module line a prefix e g 9 is not required e f your phone s Line Interface Module key has the Privacy option enabled and another
52. y the system administrator to receive Direct Voice Calls can be called using this feature To make a Direct Voice Call 1 Lift handset 2 Dial 93 3 Dial the extension you want 4 Speak to called party 29 Mitel 5312 5324 IP Phones User Guide Timed Reminder 5324 IP Phone only To program a Reminder 1 Press Ge MENU 2 Press the No softkey until Timed Reminder appears 3 Press the Yes softkey 4 Enter the time in 24 hour format 5 Press the Save softkey To view change and or cancel a pending Reminder 1 Press gt MENU Press the No softkey until Timed Reminder appears Press the Yes softkey gt Y KN Do one of the following e Tochange the Reminder press the Change softkey enter the new time and press the Save softkey e To cancel the Reminder press the Clear softkey e To exit without canceling the Reminder press By MENU To acknowledge a Reminder when your phone rings once e Press the Confirm softkey Headset Operation To enable Headset Operation e Press the Headset feature key To answer a call when Auto Answer is disabled e Press the flashing line key To hang up e Press DI CANCEL To mute your headset microphone e Press the D MUTE key The light turns ON 30 Mitel 5312 5324 IP Phones User Guide To turn mute off and return to the conversation e Press the MUTE key The light turns OFF Headset Operation

Mitel 5312 User's Manual

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