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Lenovo M93p 10AB000KUS User's Manual

1. Phe EJ Power fan connector Front panel connector EEJ Front USB connector 2 for connecting USB ports 1 and 2 on the front bezel EJ Front USB connector 1 for connecting additional USB devices Ei Memory slot 1 DIMM1 EJ Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper i Memory slot 2 DIMM2 Serial COM2 connector Memory slot 3 DIMM3 E Internal speaker connector Ei Memory slot 4 DIMM4 E Front audio connector E Thermal sensor connector EJ PCI card slot EQ Hard disk drive fan connector E PC Express card slot physical link width x16 negotiable link width x4 x1 EEJ 4 pin power connectors 2 EG PC Express x1 card slot EH 1 4 pin power connector PCI Express x16 graphics card slot FER eSATA connector EJ System fan connector EZ Parallel connector EJ Cover presence switch connector intrusion switch connector BISA SO comes 14 ThinkCentre M83 M93 p User Guide L BEB EB LI Z HHHH OEE
2. T tT o ARA Figure 2 ThinkCentre M93 p rear connector locations H PS 2 keyboard and mouse connectors EH PCI Express card slot physical link width x16 negotiable link optional width x4 x1 H USB 3 0 connectors USB ports 5 and 6 Optional serial port serial port 2 E USB 3 0 connectors USB ports 7 and 8 EJ USB 2 0 connectors USB ports 3 and 4 E Ethernet connector Microphone connector 10 ThinkCentre M83 M93 p User Guide W _ KOO ja i i Oi E mi DJ A a Lh O Hl Figure 3 ThinkCentre M83 rear connector locations PCI Express x16 graphics card slot PCI Express x1 card slot FER PC Express card slot physical link width x16 negotiable link width x4 x1 Cable lock slots 2 Optional serial port serial port 2 E Ethernet connector Security lock slot Connector Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is connected between
3. daka SN FiGe ah ge a Figure 6 ThinkCentre M83 system board part locations it Scr y Peo EJ PS 2 keyboard and mouse connector Power fan connector E 4 pin power connector Front panel connector EJ Microprocessor Front USB connector 2 for connecting USB ports 1 and 2 on the front bezel EJ Microprocessor fan connector Front USB connector 1 for connecting additional USB devices E Memory slot 1 DIMM1 EJ Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper Gi Memory slot 2 DIMM2 Serial COM2 connector Memory slot 3 DIMM3 E Internal speaker connector EA Menor st On EJ Thermal sensor connector EJ PCI Express card slot physical link width x16 negotiable link width x4 x1 EQ Hard disk drive fan connector E PCI Express x1 card slot 4 pin power connectors 2 EG PCI Express x16 graphics card slot EH 14 pin power connector System fan connector EEJ eSATA connector EJ Cover presence switch connector intrusion switch connector EZ Parallel connector BJ Battery PASTA SO comeco C l Chapter 1 Product overview 15 Locating internal drives Internal drives are devices that your computer uses to read and store data You can add drives to your computer to increase storage
4. 139 Recycling information for Japan 149 Safety and Warranty 2 139 Recycling information for Brazil 150 Lenovo Web site 139 Battery recycling information for Taiwan 150 Lenovo Support Web site 140 Battery recycling information for the European UNION erari ee ae aoe Bete ee ESO Help and service 140 eas documentation and diagnostic ai Appendix D Restriction of Hazardous peg Cae A A E a S e S a Substances Directive RoHS 153 Calling for service aaa aa a 140 r European Union ROHS 158 Using other services 141 Purchasing additional services 141 PA PORS a A asr rip Venton AATA 2 i ee Turkish ROHS 2 ws 158 Appendix A Notices 148 Diane ROHS i cs Mares ob MA Sarg oe any 4 Trademarks 2 2 ee ee ee 144 India ROHS o a a ee a ee ee ee 154 Appendix B Regulatory Appendix E China Energy Label 155 information E E A E ES Appendix F ENERGY STAR model Export classification notice 145 sok information 157 Electronic emissions notices 145 Federal Communications Commission Index eee eee te et ts 159 Declaration of Conformity 145 Eurasian compliance mark 147 Copyright Lenovo 2013 2014 iii iv ThinkCentre M83 M93 p User Guide Important safety information CAUTION Before using this manual be sure to
5. Figure 72 Installing the new thermal sensor 9 Reconnect the thermal sensor cable to the system board See Locating parts on the system board on page 13 10 Reinstall the front bezel See Removing and reinstalling the front bezel on page 41 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the cover presence switch Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the cover presence switch intrusion switch To replace the cover presence switch do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 3 Locate the cover presence switch See Locating components on page 12 4 Disconnect the cover presence switch cable from the cover presence switch connector on the system board See Locating parts on the system board on page 13 86 ThinkCentre M83 M93 p User Guide 5 Remove the screw that secures the cover presence switch and remove the cover presence s
6. Optical mouse This section provides instructions on how to clean an optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debris away from the area 4 Check the surface on which you are using the mouse If you have a very intricate picture or pattern beneath the mouse it may be difficult for the digital signal processor DSP to determine changes in the mouse position 5 Reconnect the mouse cable to the computer 6 Turn your computer back on Display screen Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically See Cleaning a flat panel monitor surface on page 119 or Cleaning a glass screen surface on page 120 Cleaning a flat panel monitor surface If you have a flat panel computer display that has a flexible film surface do the following to clean the special surface Wipe it gently with a soft dry cloth or blow on the screen to remove grit and other loose particles Then moisten a cloth wit
7. Click Optimize in the Optimize Drives window that is displayed to start a disk defragmentation process Chapter 10 Troubleshooting and diagnostics 135 Insufficient memory Symptom Insufficient memory In general the more memory that is installed the better the Windows operating system runs Action Install additional memory For information about purchasing memory see Chapter 11 Getting information help and service on page 139 For step by step instructions on installing memory see Installing or replacing a memory module on page 45 If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 Printer problems Symptom The printer does not work Actions Verify that 1 The printer is turned on and is online 2 Paper is loaded correctly 3 The printer signal cable is securely connected to the correct parallel serial or USB connector on the computer Note Non IEEE approved printer signal cables might cause unpredictable problems 1 Any device drivers and other software that came with the printer are correctly installed 2 You have assigned the printer port correctly in your operating system application program or BIOS settings For more information about BIOS settings see Chapter 7 Using the Setup Utility program on page 109 If the problem persists run the tests describ
8. External SCSI options must be turned on before the computer is turned on For more information see your SCSI documentation e Verify that the option and any required device drivers are installed correctly If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 Performance and lockup problems Poor performance and lockup problems can be a result of any of the following e Insufficient free hard disk drive space on page 134 e Excessive number of fragmented files on page 135 e Insufficient memory on page 136 Make a selection from the above list to find out more about the corrective actions you can take Insufficient free hard disk drive space Symptom Insufficient free hard disk drive space The Windows operating system will slow down and might produce errors if the hard disk drive gets too full To check the amount of free space on the Windows 7 operating system do the following 1 Click Start gt Computer 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed To check the amount of free space on the Windows 8 operating system do the following 1 Open File Explorer and click Computer 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed To check the amount of free space on the W
9. ICE The Intelligent Cooling Engine is a system thermal management solution that enables your computer to run with better thermal and acoustic performance The ICE function also monitors the thermal performance of your computer to identify thermal problems For more information see ICE performance mode on page 113 and ICE thermal alert on page 113 System Management SM Basic Input Output System BIOS and SM software The SM BIOS specification defines data structures and access methods in a BIOS that allows a user or application to store and retrieve information specific about the computer in question Wake on LAN Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message The message is usually sent by a program running on another computer on the same local area network ThinkCentre M83 M93 p User Guide Wake on Ring Wake on Ring sometimes referred to as Wake on Modem is a specification that allows supported computers and devices to resume from sleep or hibernation mode Windows Management Instrumentation WMI Windows Management Instrumentation is a set of extensions to the Windows Driver Model It provides an operating system interface through which instrumented components provide information and notification Input Output I O features 9 pin serial port one standard and one optional Eight Universal Serial Bus USB connectors two on the
10. Locating connectors controls and indicators on the front of your computer on page 9 and Locating connectors on the rear of your computer on page 9 to identify the required connector Then use the instructions that come with the option to help you make the connection and install any software or device drivers that are required for the option Copyright Lenovo 2013 2014 39 Removing the computer cover Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to remove the computer cover CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To remove the computer cover do the following 1 Remove any media from the drives and turn off all attached devices and the computer 2 Disconnect all power cord from electrical outlets 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locking the computer cover on page 34 Locating connectors controls and indicators on the front of your computer on page 9 and Locating connectors on the rear of your computer on page 9 4 Remove any locking device that secures the computer cover such as a padlock or an integrated cable lock See Locking the computer cover on page 34 Attaching a cable lock on pa
11. Notes e The Lenovo Solution Center program can be downloaded from http www lenovo com diags e f you are using a Windows operating system other than Windows 7 Windows 8 or Windows 8 1 go to http www lenovo com diags for the latest information on diagnostics for your computer To run the Lenovo Solution Center program see Lenovo programs on page 5 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after running the program save and print the log files You will need the log files when you speak to a Lenovo technical support representative 138 ThinkCentre M83 M93 p User Guide Chapter 11 Getting information help and service This chapter contains information about help service and technical assistance for products manufactured by Lenovo Information resources You can use the information in this section to access useful resources relating to your computing needs Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely To access the Lenovo ThinkVantage Tools program click Start gt All Programs gt Lenovo ThinkVantage Tools Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few important setup
12. The software is designed to operate on your computer Other software works on your computer The software you are using works correctly on another computer e If you received any error messages while using the software program see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem e Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web e If the software program used to work correctly but does not work correctly now do the following On the Windows 7 operating system click Start gt Control Panel gt System and Security gt System gt System Protection gt System Restore Then follow the instructions on the screen On the Windows 8 or Windows 8 1 operating system open Control Panel and click System and Security gt System gt System Protection gt System Restore Then follow the instructions on the screen Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 e If you are unable to resolve the problem through other methods uninstall the software program and reinstall it Chapter 10 Troubleshooting and diagnostics 137 If these actions do not correct the problem you might need te
13. e When you install a static sensitive option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body e When possible remove the static sensitive part from the static protective packaging and install the part without setting it down When this is not possible place the static protective packaging on a smooth level surface and place the part on it e Do not place the part on the computer cover or other metal surface Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer The power cords shall be safety approved For Germany it shall be HOS5VV F 3G 0 75 mm or better For other countries the suitable types shall be used accordingly Never wrap a power cord around a power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misu
14. if necessary by turning off lights or using lower wattage bulbs If you install the monitor near a window use curtains or blinds to block the sunlight You can adjust the brightness and contrast controls on the monitor as the room lighting changes throughout the day Where it is impossible to avoid reflections or to adjust the lighting an antiglare filter placed over the screen might be helpful However these filters might affect the clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air The monitor lets hot air escape through vents Blocking the air vents can cause overheating which might result in a malfunction or damage Place the computer and monitor so that nothing blocks the air vents usually 51 mm 2 inches of air space is sufficient Also make sure the vented air is not blowing on people Electrical outlets and cable lengths The location of electrical outlets the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your computer When arranging your workspace e Avoid the use of extension cords When possible
15. the audio line out connector of the device and the audio line in connector of the computer Audio line out connector Used to send audio signals from the computer to external devices such as powered stereo speakers speakers with built in amplifiers headphones multimedia keyboards or the audio line in connector on a stereo system or other external recording device DisplayPort connector Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector Chapter 1 Product overview 11 Connector Ethernet connector Microphone connector PS 2 keyboard connector optional PS 2 mouse connector optional Serial port USB connector VGA monitor connector Description Used to attach an Ethernet cable for a local area network LAN Note To operate the computer within FCC Class B limits use a Category 5 Ethernet cable Used to attach a microphone to your computer when you want to record sound or if you use speech recognition software Used to attach a keyboard that uses a PS 2 keyboard connector Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Used to attach an external modem a serial printer or other devices that use a 9 pin serial port Used to attach a device that requires a USB connector such as a USB keyboard a USB mouse a USB scanner or a USB printer If you have more than eight USB devices you can purcha
16. touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity from the package and your body e When possible remove the new part from the static protective package and install it directly in the computer without setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on the package e Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v Notes e Use only computer parts provided by Lenovo e When installing or replacing an option use the appropriate instructions in this section along with the instructions that come with the option Installing external options You can connect external options to your computer such as external speakers a printer or a scanner For some external options you must install additional software in addition to making the physical connection When installing an external option see
17. 6 Install the card reader retainer on the side of the new card reader Figure 24 Removing the card reader retainer Figure 25 Installing the card reader retainer 50 ThinkCentre M83 M93 p User Guide 7 Slide the new card reader with retainer into the card reader drive bay until it snaps into position Figure 26 Installing the card reader 8 Connect the card reader cable to the front USB connector 2 on the system board See Locating parts on the system board on page 13 9 Locate the protective cover for the card reader drive bay on the front bezel Remove the protective cover by pressing the small tabs J to the left and then pulling the tabs to completely disengage the cover from the front bezel Ld AR O Os Figure 27 Removing the card reader cover 10 Reinstall the front bezel See Removing and reinstalling the front bezel on page 41 Chapter 5 Installing or replacing hardware 51 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the card reader Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v To replace the card reader do the following 1 R
18. 8 1 operating system open the Help Tips application from the Start screen or Apps screen or refer to the Windows Help and Support information system For more information see Help and Support on page 139 Accessing Control Panel on the Windows 8 or Windows 8 1 operating system On the Windows operating system you can view and change computer settings through Control Panel To access Control Panel on the Windows 8 or Windows 8 1 operating system do one of the following e From the desktop 1 Move the pointer to the top right or bottom right corner of the screen to display the charms 2 Click Settings 3 Click Control Panel e From the Start screen For Windows 8 1 Move the pointer to the top right or bottom right corner of the screen to display the charms 2 Click Search 3 On the Apps screen scroll to the right side and click Control Panel in the Windows System section 22 ThinkCentre M83 M93 p User Guide For Windows 8 1 1 Click the arrow icon M in the bottom left corner of the screen to go to the Apps screen 2 Scroll to the right side and click Control Panel in the Windows System section Using the keyboard Depending on your model your computer comes with either a standard keyboard or a fingerprint reader keyboard The Microsoft Windows shortcut keys are provided on both keyboard types This section provides information about the following topics e Using Windows shortcut keys on page 2
19. AY H A BE SA AY fe o of nA CE BE XY nik CHINA ENERGY LABEL APSE R RA BE UR FE kWh 000 0 PERAI x BN HEART www energylabel gov cn EE RARE GB 28380P 2012 Note A220 Rein MARA OIE TIA BARRES MSR Kms Ae ERA FARRER R m EA Nh A KERRE AE RAR N REE SA E te a Shi BEM M http www energylabel gov cn it 77 i 44 amp iff 2 WREAK ORERE MOLAR BRAID GREET FAL BE RAED IRS HEA AM CRA ARE REE RAMSR ZHRRKRREKRSAAAMH FET HREM E SERBIA ATE MONA ROA RRP HR BURA She iT E RAT mT SBA SMT PRT SRSRAHMRHR KRSM FARR SE RA A PRRASHMAEMSRRiERHK mo HRMAP RARE MAS oo BRAM EWS SiES BA Be ini Wl http www energylabel gov cn Copyright Lenovo 2013 2014 155 156 ThinkCentre M83 M93 p User Guide Appendix F ENERGY STAR model information ENERGY STAR ENERGY STAR is a joint program of the U S Environmental Protection Agency and the U S Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation Some models of the following machine types have been designed and tested to conform to the ENERGY STAR program requirement for computers at the time of manufacture 10A0 10A1 10A6 10A7 10AG and 10BE For more information about ENERGY STAR ratings for Lenovo computers go to http www lenovo com By using ENERGY STAR compliant products and taking ad
20. Apps screen Find the desired program in the apps list or search for it in the search box in the top right corner of the screen Your computer supports the following Lenovo programs Fingerprint Software Lenovo Companion Lenovo Solution Center Lenovo Support Password Manager System Update An introduction to Lenovo programs This topic provides a brief introduction to some Lenovo programs Note Depending on your computer model some of the programs might not be available Communications Utility The Communications Utility program provides a central location for integrated camera and microphone settings It controls advanced settings for the integrated microphone and camera to optimize Web conferencing and Voice over IP VOIP experience Fingerprint Software The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and associate it with your power on password hard disk password and Windows password As a result fingerprint authentication can replace passwords and enable simple and secure user access A fingerprint reader keyboard is available with select computers or can be purchased for computers that support this option Lenovo Cloud Storage The Lenovo Cloud Storage program is a cloud storage solution that enables you to store your files such as documents and pictures on a server You can access the stored files through the Internet from different devices such as personal computers
21. Do not place items on top of the monitor or cover any of the vents in the monitor or computer These vents provide airflow to keep your computer from overheating e Keep food and drinks away from all parts of your computer Food particles and spills might make the keyboard and mouse stick and unusable e Do not get the power buttons or other controls wet Moisture can damage these parts and cause an electrical hazard e Always disconnect a power cord by grasping the plug but not the cord 118 ThinkCentre M83 M93 p User Guide Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble free operation CAUTION Be sure to turn off the computer and monitor power buttons before cleaning the computer and monitor screen Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer Keyboard To clean your computer keyboard do the following 1 Apply some isopropyl rubbing alcohol to a soft dust free cloth 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys 3 To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Note Avoid spraying cleaner directly onto the display or the keyboard
22. If you need technical assistance see Chapter 11 Getting information help and service on page 139 No audio or intermittent audio while playing DVD movie Symptom No audio or intermittent audio while playing DVD movie Actions e Check the volume control settings on your computer and on your speakers e Make sure that the disc surface is clean and not scratched e Check all cable connections to and from the speakers e Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 Playback is very slow or choppy Symptom Playback is very slow or choppy Actions e Disable any background programs such as AntiVirus or Desktop Themes e Ensure that video resolution is set to less than 1152 x 864 If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 Invalid disc or no disc found message Symptom Invalid disc or no disc found message Actions e Ensure that a DVD disc is in the drive with the shiny side of the disc facing down e Ensure that video resolution is set to less than 1152 x 864 126 ThinkCentre M83 M93 p User Guide e On computers that have a CD ROM or CD RW drive in addition to a DVD
23. Locating internal drives Machine type and model label Chapter 2 Using your computer Frequently asked questions Navigating among screens on the Windows 8 and Windows 8 1 operating systems Navigating on Windows 8 Navigating on Windows 8 1 Accessing Control Panel on the Windows 8 or Windows 8 1 operating system Using the keyboard Using Windows shortcut ives Using a fingerprint reader Using the wheel mouse Adjusting audio s About your computer Audo Setting the volume from the desktop Copyright Lenovo 2013 2014 lt vi vi vii vii vii viii viii 12 13 16 17 19 19 20 20 21 22 23 23 23 24 24 24 24 Setting the volume from Control Panel Using CDs and DVDs Handling and storing CD ahd DVD medla Playing a CD or DVD Recording a CD or DVD Chapter 3 You and your computer Accessibility and comfort Arranging your workspace Comfort Glare and lighting Air circulation a 3 Electrical outlets and Zable lengths Registering your computer Moving your eee to another country or region Replacement power cords Chapter 4 Security Security features sie 5 Locking the computer cover Attaching a Kensington style cable lock Attaching a cable lock Using passwords BIOS passwords Windows passwords Configuring the fingerprint reader Using and understanding firewalls Protecting data against viruses Chapter 5 Installing or replacing h
24. ROM drive make sure that the DVD disc is in the drive labeled DVD If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 Intermittent problems Symptom A problem occurs only occasionally and is difficult to repeat Actions e Verify that all cables and cords are securely connected to the computer and attached devices e Verify that when the computer is on the fan grill is not blocked there is air flow around the grill and the fans are working If airflow is blocked or the fans are not working the computer might overheat e If SCSI devices are installed verify that the last external device in each SCSI chain is terminated correctly See your SCSI documentation If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 Keyboard mouse or pointing device problems Select your symptom from the following list e All or some keys on the keyboard do not work on page 127 e The mouse or pointing device does not work on page 128 e The pointer on the screen does not move smoothly with the mouse on page 128 e The fingerprint reader does not work on page 128 e The wireless keyboard does not work on page 128 All or some keys on the
25. Remove the computer cover See Removing the computer cover on page 40 Remove the front bezel See Removing and reinstalling the front bezel on page 41 Disconnect the front antenna cable from the Wi Fi card module a A OMN Remove the front antenna and cable from the front of the computer Figure 89 Removing the front Wi Fi antenna What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the keyboard or mouse To replace the keyboard or mouse do the following 98 ThinkCentre M83 M93 p User Guide 1 Disconnect the old keyboard cable or mouse cable from the computer 2 Connect a new keyboard or mouse to one of the USB connectors on the computer Depending on where you want to connect the new keyboard or mouse see Locating connectors controls and indicators on the front of your computer on page 9 or Locating connectors on the rear of your computer on page 9 Figure 90 Connecting the USB keyboard or mouse What to do next e To work with another piece of hardware go to the appropriate section e To complete the in
26. Ry Re SINT A UF ANY 44 X Leer Figure 85 Installing the rear Wi Fi antenna What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Chapter 5 Installing or replacing hardware 95 Removing the rear Wi Fi antenna To remove the rear Wi Fi antenna do the following Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Straighten the rear Wi Fi antenna so that it can be more easily twisted Hold the thicker end of the rear Wi Fi antenna and unscrew the Wi Fi antenna from the rear of the computer WIA a Figure 86 Removing the rear Wi Fi antenna What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Installing or removing the front Wi Fi antenna Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or remove
27. This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 1009 Think Place Bui
28. Updating flashing the BIOS rom a idise Updating esi the BIOS from your Epa system Recovering from a POST BIOS update raie Chapter 9 Preventing problems Keeping your computer current Getting the latest device drivers for your computer Updating your aperting E Using System Update Cleaning and maintenance Basics eh ae By te Cleaning your computer Good maintenance practices Moving your computer Chapter 10 ee eee and diagnostics Basic troubleshooting Troubleshooting procedure Troubleshooting Audio problems CD problems DVD problems Intermittent problems uk Keyboard mouse or pointing device problems a vo l fan WA LS Monitor problems Networking problems Option problems a danii Performance and lockup problems Printer problems Serial port problems Software problems USB problems Lenovo Solution Center 111 111 112 112 112 112 113 113 114 115 115 115 116 116 117 117 117 117 118 118 118 119 120 120 121 121 122 122 123 124 125 127 127 129 130 133 134 136 136 137 138 138 Chapter 11 Getting information help Additional regulatory information 147 and service 139 Information resources 189 Appendix C WEEE and pas NY Lenovo ThinkVantage Tools 139 information see es 149 Lenovo Welcome 139 Important WEEE information 149 Help and Support
29. drive To replace the mSATA solid state drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Remove the front bezel See Removing and reinstalling the front bezel on page 41 Locate the card reader See Locating components on page 12 Disconnect the signal cable and power cable from the mSATA solid state drive aR WwW DY 66 ThinkCentre M83 M93 p User Guide 6 Press the blue retaining clip to remove the mSATA solid state drive storage converter out of the chassis Figure 48 Removing the mSATA solid state drive storage converter 7 Remove the two screws that secure the mSATA solid state drive from the storage converter Figure 49 Removing the screws that secure the mSATA solid state drive Chapter 5 Installing or replacing hardware 67 8 Pull the mSATA solid state drive from the mini PCI Express slot on the storage converter Figure 50 Removing the mSATA solid state drive 9 To install a new mSATA solid state drive insert the mSATA solid state drive into the mini PCI Express slot on the storage converter and then press the mSATA solid state drive downward Figure 51 Installing the mSATA solid state drive into the storage
30. drive restore selected files only or restore the Windows operating system and applications only while keeping the other data on your hard disk drive Performing a backup operation This section provides instructions on how to perform a backup operation using the Rescue and Recovery program To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system do the following 102 ThinkCentre M83 M93 p User Guide 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click Back up your hard drive and select backup operation options Then follow the instructions on the screen to complete the backup operation Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Restore your system from a backup icon 4 Follow the i
31. file that contains the instructions for updating flashing the BIOS from your operating system 9 Print these instructions This is very important because these instructions will not be displayed on the screen after the download begins 10 Follow the printed instructions to download extract and install the update Recovering from a POST BIOS update failure If the power to your computer is interrupted while the POST and BIOS is being updated your computer might not restart correctly If this happens perform the following procedure to recover from the POST and BIOS update failure This procedure is commonly called Boot block Recovery 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 13 4 Remove any cables that impede access to the Clear CMOS Recovery jumper 5 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 6 Reconnect any cables that were disconnected and reinstall the PCI card if removed 7 Reinstall the computer cover and reconnect the power cords for the computer and monitor to electrical outlets See Comple
32. following operations e Removing the Wi Fi adapter card on page 89 e Removing the Wi Fi card module on page 91 Installing the Wi Fi units on page 92 88 ThinkCentre M83 M93 p User Guide Removing the Wi Fi adapter card To remove a Wi Fi adapter card do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 40 3 If your computer comes with a Wi Fi card module that supports the Bluetooth function disconnect the Bluetooth cable from the Wi Fi adapter card Figure 75 Disconnecting the Bluetooth cable Note The Bluetooth cable connects the Bluetooth connector on the Wi Fi adapter card to the front USB connector on the system board to support the Bluetooth function Chapter 5 Installing or replacing hardware 89 4 At the rear of the computer press the release button J to open the PCI card latch H AX a koss AN WO A Figure 76 Opening the PCI card latch 90 ThinkCentre M83 M93 p User Guide 5 Grasp the Wi Fi adapter card that is currently installed and gently pull it out of the slot Figure 77 Removing the Wi Fi adapter card Note The card fits tightly into the card slot If necessary alternate moving each side of the card a small amount until it is remove
33. have components that contain heavy metals or other environmental sensitive substances To properly dispose of disused components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by Lenovo If you have replaced it by yourself and want to dispose of the disused lithium battery insulate it with vinyl tape contact your place of purchase and follow their instructions If you use a Lenovo computer at home and need to dispose of a lithium battery you must comply with local ordinances and regulations Recycling information for Brazil Declara es de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos el tricos e eletr nicos nao devem ser descartados em lixo comum mas enviados a pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de res duos industriais devidamente certificadas pelos org os ambientais de acordo com a legisla o local A Lenovo possui um canal espec fico para auxi
34. have the computer and keyboard serviced See Chapter 11 Getting information help and service on page 139 for details The mouse or pointing device does not work Symptom The mouse or pointing device does not work Actions e Verify that the mouse or pointing device cable is securely attached to the correct connector on the computer Depending on the type of mouse you have the mouse cable will connect to either the mouse serial or USB connector Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device e Verify that the device drivers for the mouse or pointing device are installed correctly e If you are using a USB keyboard or mouse verify that the USB connectors are enabled in the BIOS settings See Enabling or disabling a device on page 111 If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 The pointer on the screen does not move smoothly with the mouse Symptom The pointer on the screen does not move smoothly with the mouse Action Erratic movement of the mouse pointer is generally caused by a buildup of dirt oils and other contaminants on the ball inside the mouse Clean the mouse See Optical mouse on page 119 for instructions The fingerprint reader does not work Symptom The fingerprint reader does not work Action The f
35. in another e lf the Hard Disk Password is forgotten there is no way to reset the password or recover data from the hard disk drive Setting changing and deleting a password To set change or delete a password do the following 110 ThinkCentre M83 M93 p User Guide Start the Setup Utility program See Starting the Setup Utility program on page 109 From the Setup Utility program main menu select Security Depending on the password type select Set Power On Password Set Administrator Password or Hard Disk Password Follow the instructions on the right side of the screen to set change or delete a password Note A password can be any combination of up to 64 alphabetic and numeric characters For more information see Password considerations on page 110 Erasing lost or forgotten passwords clearing CMOS This section provides instructions on how to erase lost or forgotten passwords such as a user password To erase a lost or forgotten password do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 13 Move the jumper from the standar
36. of 1000 Mbps the connection fails or errors occur Symptom If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Actions e Use Category 5 wiring and make sure that the network cable is securely connected e Connect to a 1000 BASE T hub switch not 1000 BASE X If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Symptom If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Actions e Try another cable e Make sure that the link partner is set to auto negotiate e Make sure that the switch is 802 3ab compliant gigabit over copper A wireless LAN problem Symptom You cannot connect using the built in wireless networking card Actions e Make sure that your wireless LAN driver is the latest version Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file e Make sure that your computer is within range of a wireless access point e Make sure that the wireless radio is enabled by double clicking the Access Connections icon in the Windows notification area e Check Network Name SSID and your encryption information Use Access Connections to verify this case sensitive information 132 ThinkCentre M83 M93 p User Guide A wireless WAN problem M
37. or commercial appliances that draw large amounts of electricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installing Carefully connect and disconnect the equipment from the electrical outlet External devices Do not connect or disconnect any external device cables other than Universal Serial Bus USB and 1394 cables while the computer power is on otherwise you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external
38. plug the computer power cord directly into an electrical outlet e Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally For more information about power cords see Power cords and power adapters on page vi 30 ThinkCentre M83 M93 p User Guide Registering your computer When you register your computer information is entered into a database which enables Lenovo to contact you in case of a recall or other severe problem After you register your computer with Lenovo you will receive quicker service when you call Lenovo for help In addition some locations offer extended privileges and services to registered users To register your computer with Lenovo do one of the following e Go to http www lenovo com register and follow the instructions on the screen to register your computer e Connect your computer to the Internet and register your computer through a preinstalled registration program For Windows 7 The preinstalled Lenovo Product Registration program launches automatically after you have used your computer for a time Follow the instructions on the screen to register your computer For Windows 8 or Windows 8 1 On the Start screen open the Lenovo Support program Then click Registration and follow the instructions on the screen to register your computer Moving your computer to another country or region When you move your computer to ano
39. recovery problems on page 106 4 Do one of the following e To rescue files from your hard disk drive click Rescue files and follow the instructions on the screen e To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings click Full Restore and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Note After restoring your hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 106 Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of optical drives Creating a rescue medium This section provides instructions on how to create a rescue medium To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch a
40. slot If necessary alternate moving each side of the card a small and equal amount until the card is removed from the slot If the card is held in place by a retaining latch press the retaining latch jas shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI card from its static protective package 44 ThinkCentre M83 M93 p User Guide 6 Install the new card into the appropriate slot on the system board See Locating parts on the system board on page 13 Note If you are installing a PCI Express x16 graphics card make sure that the memory slot retaining clips are closed before you install the graphics card 7 Pivot the card latch to the closed position to secure the PCI card AI _ A Figure 16 Installing a PCI card What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or replace a memory module Your computer has four memory slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of 32 GB system memory When installing or repl
41. smart phones or tablets For more information about the Lenovo Cloud Storage program go to http www lenovo com cloud Lenovo Companion Through the Lenovo Companion program you can get the information about the accessories for your computer view blogs and articles about your computer and check for other recommended programs Lenovo Solution Center Chapter 1 Product overview 7 The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance e Lenovo Support The Lenovo Support program enables you to register your computer with Lenovo check the computer health condition and battery status download and view user manuals for your computer get the warranty information of your computer and explore help and support information e Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely e Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer e Password Manager The Password Manager program automatically captures and fills in authentication information for Windows p
42. solid state drive with the storage converter into the hard disk drive bracket 3 Install the solid state drive into the desired hard disk drive bay See Replacing the primary hard disk drive on page 70 or Replacing the secondary hard disk drive on page 72 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the front fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the front fan assembly Note The front fan assembly is only available in some models To replace the front fan assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 3 Disconnect the front fan assembly cable from the power fan connector on the system board See Locating parts on the system board on page 13 Chapter 5 Installing or replacing hardware 75 4 The front fan assembly is attached to the chassis by four rubber mounts Remove the front fan assembly by breaking or cutting the rubb
43. tasks to help you make the most of your computer Help and Support The Windows Help and Support information system guides you to various help and support information from Lenovo and Microsoft such as updating drivers accessing programs and accessing user manuals To access the Windows Help and Support information system do one of the following e On the Windows 7 operating system click Start gt Help and Support e On the Windows 8 or windows 8 1 operating system move the pointer to the top right or bottom right corner of the screen to display the charms Then click Settings gt Help Safety and Warranty The Safety Warranty and Setup Guide that is provided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site The Lenovo Web site http Awww lenovo com provides up to date information and services to help you buy upgrade and maintain your computer You can also do the following e Shop for desktop and notebook computers monitors projectors upgrades and accessories for your computer and special offers e Purchase additional services such as support for hardware operating systems application programs network setup and configuration and custom installations e Purchase upgrades and extended hardware repair services e Download the latest device drivers and software updates for your computer model e Acces
44. the front Wi Fi antenna Installing the front Wi Fi antenna To install the front Wi Fi antenna do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 96 ThinkCentre M83 M93 p User Guide 3 Remove the front bezel See Removing and reinstalling the front bezel on page 41 4 Peel off the paper that protects the stickers on the front antenna Figure 87 Peeling off the paper that protects the stickers 5 Stick the front antenna to the front panel as shown Then insert the front antenna cable through the hole in the front panel Figure 88 Installing the front Wi Fi antenna Chapter 5 Installing or replacing hardware 97 6 Connect the front antenna cable to the Wi Fi card module What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Removing the front Wi Fi antenna To remove the front Wi Fi antenna do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer
45. to access information about all aspects of a computer including processor type installation date attached printers and other peripherals power sources and maintenance history ErP compliance mode The energy related products directive ErP compliance mode reduces the consumption of electricity when your computer is in standby or off mode For more information see Enabling ErP compliance mode on page 112 Intel Standard Manageability Intel Standard Manageability is hardware and firmware technology that builds certain functionality into computers in order to make them easier and less expensive for businesses to monitor maintain update upgrade and repair Intel Active Management Technology AMT available on some models Intel Active Management Technology is hardware and firmware technology that builds certain functionality into computers in order to make them easier and less expensive for businesses to monitor maintain update upgrade and repair Intel Matrix Storage Manager Intel Matrix Storage Manager is a device driver that provides support for SATA RAID 5 arrays and SATA RAID 10 arrays on specific Intel chipset system boards to enhance hard disk performance Preboot Execution Environment PXE The Preboot Execution Environment is an environment to start computers using a network interface independent of data storage devices such as the hard disk drive or installed operating systems Intelligent Cooling Engine
46. 0 52 changing password 110 startup device sequence 112 cleaning an optical mouse 119 CMOS clearing 111 components internal 12 computer cover removing 40 computer cover reinstalling 99 connector 11 connectors rear 9 connectors controls indicators front 9 considerations passwords 110 cover presence switch replacing 86 creating and using a rescue medium 104 creating and using recovery media 101 CRU completing the installation 99 customer support center 140 D deleting a password 110 Description 11 device drivers 100 devices handling static sensitive 39 diagnostics program using 140 diagnostics troubleshooting 121 DisplayPort connector 11 documentation using 140 drivers device 100 Copyright Lenovo 2013 2014 drives bays 16 specifications 16 E environment operating 5 Ethernet 2 Ethernet connector 12 exiting Setup Utility 114 expansion 3 external options installing 39 F failure recovering from POST BIOS 116 features 1 flashing the BIOS 115 front connectors controls indicators 9 front audio and USB assembly replacing 79 front bezel front bezel removing 41 front bezel reinstalling 41 front fan assembly replacing 75 front USB assembly installing 53 front USB assembly replacing 56 front Wi Fi antenna installing removing 96 G getting help 139 information 139 service 139 H hard disk drive replacing 70 heat sink and fan assembly replacing 60 help a
47. 116 thermal sensor replacing 84 trademarks 144 troubleshooting basic 121 troubleshooting diagnostics 121 U updating flashing the BIOS 115 system programs 115 updating flashing the BIOS 116 USB connector 12 using a rescue medium creating and 104 diagnostic program 140 documentation 140 other services 141 passwords 109 Setup Utility 109 V VGA monitor connector 12 video subsystem 1 viewing and changing settings 109 W warranty information 139 Copyright Lenovo 2013 2014 Wi Fi units Wi Fi adapter card Wi Fi card module Wi Fi antenna cable replacing 88 workspace backup and recovery 103 161 162 ThinkCentre M83 M93 p User Guide lenovo
48. 3 e Using a fingerprint reader on page 23 Using Windows shortcut keys Both the standard keyboard and the fingerprint reader keyboard provide three keys you can use with your Microsoft Windows operating system e The two Windows logo keys are located beside the Alt key on either side of the spacebar They feature the Windows logo On the Windows 7 operating system press the Windows key H to open the Start menu On the Windows 8 or Windows 8 1 operating system press the Windows key H to switch between the current workspace and the Start screen The style of the Windows logo varies depending on the keyboard type e The context menu key is located next to the Ctrl key on the right side of the Spacebar Pressing the context menu key opens the context menu for the active program icon or object Note You can use the mouse or the Up and Down arrow keys to highlight menu selections On the Windows 7 operating system you can close the Start menu or the context menu by clicking the mouse or pressing Esc Using a fingerprint reader Some computers might come with a keyboard that has a fingerprint reader For more information about the fingerprint reader see An introduction to Lenovo programs on page 7 To open the ThinkVantage Fingerprint Software program and use the fingerprint reader see Lenovo programs on page 5 Follow the instructions on the screen For additional information refer to the ThinkVantage Fingerprint Soft
49. 4 121 smote SSC SSCSC S The operating system does not Verify that start e The startup sequence includes the device where the operating system resides Usually the operating system is on the hard disk drive For more information see Selecting a startup device on page 112 The computer beeps multiple Verify that no keys are stuck times before the operating system starts Troubleshooting procedure Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer 1 Verify that the cables for all attached devices are connected correctly and securely 2 Verify that all attached devices that require ac power are connected to properly grounded functioning electrical outlets 3 Verify that all attached devices are enabled in the BIOS settings of your computer For more information about accessing and changing the BIOS settings refer to your Chapter 7 Using the Setup Utility program on page 109 4 Go to the Troubleshooting on page 122 and follow the instructions for the type of problem you are experiencing If the Troubleshooting information does not help you resolve a problem continue with the next step 5 Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem Before restoring a previous configuration capture your current configuration in case the older configuration settings do not so
50. 41 R rear connectors 9 rear fan assembly replacing 77 rear Wi Fi antenna installing removing 95 recovering from a POST BIOS update failure 116 software 101 recovery boot block 116 operations backup and 102 problems solving 106 recovery media creating and using 101 removing computer cover 40 replacing battery 57 card reader 50 52 front USB assembly 56 hard disk drive 70 heat sink and fan assembly 60 microprocessor 62 mSATA solid state drive 66 Rescue and Recovery 101 workspace Rescue and Recovery 103 Rescue and Recovery workspace 103 resources information 139 S safety v safety information 139 security cable lock 36 enabling or disabling 111 features 3 selecting startup device 112 temporary startup device 112 serial port 12 service and help 140 customer support center 140 getting 139 services other 141 purchasing additional 141 setting password 110 settings changing 109 viewing 109 Setup Utility 109 Setup Utility program starting 109 Setup Utility exiting 114 software recovering 101 solid state drive installing 74 solving recovery problems 106 starting the Setup Utility program 109 startup device 112 sequence changing 112 temporary selecting 112 static sensitive devices handling 39 system management 2 programs 115 system board connectors 14 15 locating parts 13 locations 13 memory module 45 T temporary startup device 112 the BIOS updating flashing 115
51. Clean up button N OO fh W LD Alist of installed programs is displayed Select the program that you want to remove Click Uninstall Change or Uninstall e Clean out your Inbox Sent Items and Deleted Items folders from your e mail application The folder names and procedures vary depending on your e mail application If you need assistance see the help system for your e mail application Excessive number of fragmented files Symptom Excessive number of fragmented files Action Run the Windows Disk Defragmenter program Note Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive the disk defragmentation process might take up to several hours to complete On the Windows 7 operating system do the following 1 Click Start gt Computer ona W DY Close any programs that are currently running and close any open windows Right click your C drive entry and then click Properties Click the Tools tab Click Defragment Now then click Continue Click Defragment Now again to start a disk defragmentation process On the Windows 8 or Windows 8 1 operating system do the following 1 On Windows 8 open File Explorer and click Computer On Windows 8 1 open File Explorer a A WwW N Close any programs that are currently running and close any open windows Right click your C drive entry and then click Properties Click the Tools tab and then click Optimize
52. Enter 3 Select Enabled and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Viewing and changing settings The Setup Utility program menu lists various items about the system configuration To view or change settings start the Setup Utility program See Starting the Setup Utility program on page 109 Then follow the instructions on the screen You can use either the keyboard or the mouse to navigate through BIOS menu choices The keys used to perform various tasks are displayed at the bottom of each screen Using passwords By using the Setup Utility program you can set passwords to prevent unauthorized access to your computer and data The following types of passwords are available Copyright Lenovo 2013 2014 109 e Power On Password e Administrator Password e Hard Disk Password You do not have to set any passwords to use your computer However using passwords improves computing security If you decide to set any passwords read the following sections Password considerations A password can be any combination of up to 64 alphabetic and numeric characters For security reasons it is recommended to use a strong password that cannot be easily compromised To set a strong password use the following guidelines e Have at least eight characters in length e Contain at least one alphabetic character and one numeric character e Setup Ut
53. For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to change without notice If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative If possible be at your computer when you call Have the following information available e Machine type and model e Serial numbers of your hardware products e Description of the problem e Exact wording of any error messages e Hardware and software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions migh
54. If you reset your computer all your personal files and settings will be deleted To avoid data loss make a backup copy of all the data that you want to keep To reset your computer do one of the following e For Windows 8 1 Move the pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt General 2 In the Remove everything and reinstall Windows section click Get started e For Windows 8 1 1 Move the pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Remove everything and reinstall Windows section click Get started Using the advanced startup options Advanced startup options enable you to change the startup settings of your Windows operating system start the computer from an external device or restore the Windows operating system from a system image To use the advanced startup options do the following Chapter 6 Recovery information 107 e For Windows 8 1 Move the pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt General 2 In the Advanced startup section click Restart now gt Troubleshoot gt Advanced options 3 Restart your computer following the instructions on the screen e For Windows 8 1 1 Move the pointer to the top right or bot
55. Password prevents unauthorized access to the data on the hard disk drive When a Hard Disk Password is set you are prompted to type a valid password each time you try to access the hard disk drive For more information see Hard Disk Password on page 110 e Administrator Password Setting an Administrator Password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password For more information see Administrator Password on page 110 You do not have to set any passwords to use your computer However using passwords improves computing security Windows passwords Depending on your version of the Windows operating system you can use passwords for a variety of features including controlling login access access to shared resources network access and individual user settings For more information see Help and Support on page 139 Configuring the fingerprint reader If your keyboard has a fingerprint reader you can configure the fingerprint reader in the Setup Utility program The Fingerprint Setup submenu under the Security menu of the Setup Utility program provides the following options e Preboot Authentication enables or disables the fingerprint authentication for accessing the BIOS e Erase Fingerprint Data clears the fingerprint data stored in a fingerprint reader To con
56. R WE XK RNA TEA BRB AAI EA SE BY OPS cB HES J T1 1363 2006 BERNE AY Be tet BEE RPA XW TAT EE PETE ER BEROHS YER Ela FBR A ZA ee CLF EW Ml PR AR REER FEA AE REA RRRS R WRASSE ADEM AT GME WAKEN AE TEP AE A HA E SE AES A fs A m i as PKI A h OF ABP ARETE TE FS EIR AS FAP m OFA A SO Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE Turkiye EEE Yonetmeligine Uygunluk Beyani Bu Lenovo r n T C evre ve Orman Bakanl n n Elektrik ve Elektronik E yalarda Bazi Zararl Maddelerin Kullan m n n Sinirlandirilmasina Dair Y netmelik EEEY direktiflerine uygundur EEE Y netmeli ine Uygundur Copyright Lenovo 2013 2014 153 Ukraine RoHS Lum nigTBepaxkyemo LO npogykyuia JleHoBo BignoBigae BUMOoramM HOPMaTUBHUX akTiB YKpaiHu AK OOMe gt KylOTb BMICT HeEOe3sneyHUx PeY4OBNH India RoHS RoHS compliant as per E Waste Management amp Handling Rules 2011 154 ThinkCentre M83 M93 p User Guide Appendix E China Energy Label TAA it EAL BE SA TA E BH ATA PE pH it ALERT MN A BTA EMREBRAEMSR WAKWE R KRBOAWRET RASH SARA WAS MRE MIA AAMT 1 MRR BRAKE LEST RMR RTM RHMEMEAMAES Bit SARE RR E B BEM SR HE
57. SB assembly 8 Connect the front USB assembly cable to the front USB connector 2 on the system board See Locating parts on the system board on page 13 9 Locate the protective cover for the card reader drive bay on the front bezel Remove the protective cover by pressing the small tabs J to the left and then pulling the tabs to completely disengage the cover from the front bezel Figure 34 Removing the card reader cover 10 Reinstall the front bezel See Removing and reinstalling the front bezel on page 41 Chapter 5 Installing or replacing hardware 55 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the front USB assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v To replace the front USB assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Remove the front bezel See Re
58. Web site have not been tested by Lenovo and using them might cause unexpected problems Obtain updated device drivers from Lenovo See Getting the latest device drivers for your computer on page 117 for more information To access the Microsoft Windows Update site do the following 1 Go to http windowsupdate microsoft com 2 Follow the instructions on the screen Copyright Lenovo 2013 2014 117 Using System Update The System Update program helps you keep the software on your computer up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers BIOS flashes or software updates When the System Update program connects to the Lenovo Support Web site the System Update program automatically recognizes the machine type and model of your computer the installed operating system and the language of the operating system to determine what updates are available for your computer The System Update program then displays a list of update packages and categorizes each update as critical recommended and optional to help you understand the importance You have complete control of which updates to download and install After you select the update packages you want the System Update program automatically downloads and installs the updates without any further intervention from you The System Update program is preinstalled on most Lenovo
59. Width 175 mm 6 89 inches Height 414 mm 16 30 inches Depth 442 mm 17 40 inches Weight Maximum configuration as shipped 11 2 kg 24 69 Ib Environment e Air temperature Operating 10 C to 35 C 50 F to 95 F Storage in original shipping package 40 C to 60 C 40 F to 140 F Storage without package 10 C to 60 C 14 F to 140 F e Humidity Operating 20 to 80 non condensing Storage 20 to 90 non condensing e Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Electrical input e Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 60 Hz Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely Depending on the Windows operating system preinstalled the programs might vary Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operating system you can access Lenovo programs from either the Lenovo ThinkVantage Tools program or from Control Panel Accessing Lenovo programs from the Lenovo ThinkVantage Tools program To access Lenovo programs from the Lenovo ThinkVantage Tools program click Start gt All Programs gt Lenovo ThinkVantage Tools Then double click a program icon to access the program Chapter 1 Product overview 5 Note If a progra
60. Windows 8 or Windows 8 1 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 or Windows 8 1 operating system Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program you can refresh your computer without losing your personal files or changing your settings Attention If you refresh your computer the programs that came with your computer and the programs that you installed from Windows Store will be reinstalled but all other programs will be removed To refresh your computer do one of the following e For Windows 8 1 Move the pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt General 2 In the Refresh your PC without affecting your files section click Get started e For Windows 8 1 1 Move the pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Refresh your PC without affecting your files section click Get started Resetting your computer to the factory default settings You can reset your computer to the factory default settings Resetting the computer will reinstall the operating system and reinstall all the programs and settings that came with your computer Attention
61. Windows 8 or Windows 8 1 operating system on page 22 2 Do one of the following e For Windows 8 In the Taskbar section click Customize icons on the taskbar e For Windows 8 1 In the Taskbar and Navigation section click Customize icons on the taskbar 3 Click Turn system icons on or off and change the volume behavior from Off to On 4 Click OK to save the new settings Setting the volume from Control Panel You can set the computer volume from Control Panel To set the computer volume from Control Panel do the following 1 On the Windows 7 operating system click Start gt Control Panel gt Hardware and Sound On the Windows 8 or Windows 8 1 operating system open Control Panel and click Hardware and Sound Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 2 In the Sound section click Adjust system volume 3 Move the sliders up or down to raise or lower the volume of your computer Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed DVD drives use industry standard 12 cm 4 75 inch CD media or DVD media If your computer comes with a DVD drive the drive can read DVD ROM discs DVD R discs DVD RAM discs DVD RW discs and all types of CDs such as CD ROM discs CD RW discs CD R discs and audio CDs If you have a recordable DVD drive it can also rec
62. ables connected to the system board See Locating parts on the system board on page 13 5 Remove the heat sink and fan assembly See Replacing the heat sink and fan assembly on page 60 Note Place the heat sink and fan assembly on its side so that the thermal grease on the bottom of it does not get in contact with anything 62 ThinkCentre M83 M93 p User Guide 6 Lift the small handle J and open the retainer J to access the microprocessor E 1 i oo bal 25 B E PE E wd i en FA HH E H QO Figure 42 Accessing the microprocessor 7 Lift the microprocessor straight up and out of the microprocessor socket Figure 43 Removing the microprocessor Notes e Your microprocessor and socket might look different from the one illustrated e Touch only the edges of the microprocessor Do not touch the gold contacts on the bottom e Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be k
63. acing a memory module use 2 GB 4 GB or 8 GB DDR3 UDIMMs in any combination up to a maximum of 32 GB The following table provides information about the memory module installation rules that you should consider when installing or removing a memory module The X mark indicates the memory slots into which the memory modules should be installed in different situations The numbers 1 2 3 and 4 indicate the installation sequence To locate the memory module slots see Locating parts on the system board on page 13 Chapter 5 Installing or replacing hardware 45 To install or replace a memory module do the following 1 2 3 4 5 46 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Lay the computer on its side for easier access to the system board Locate the memory slots See Locating parts on the system board on page 13 Remove any parts that might prevent your access to the memory slots Depending on your computer model you might need to remove the PCI Express x16 graphics card for easier access to the memory slots See Installing or replacing a PCI card on page 42 Depending on whether you are installing or replacing a memory module do one of the following e I
64. actory default files To use recovery media on the Windows 7 operating system do the following 1 Depending on the type of your recovery media connect the boot medium memory key or other USB storage device to the computer or insert the boot disc into the optical drive 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Note After restoring your computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 106 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the backup e Ina protected area of your hard disk drive e On the secondary hard disk drive if a secondary hard disk drive is installed in your computer e On an attached external USB hard disk drive e On a network drive e On recordable discs a recordable optical drive is required for this option After you have backed up the contents of the hard disk drive you can restore the complete contents of the hard disk
65. age 102 for more information 2 Remove all media diskettes compact discs tapes and so on from the drives 3 Turn off the computer and all attached devices Your hard disk drive automatically parks the read write head in a nondata area This prevents damage to the hard disk drive 4 Unplug the power cords from electrical outlets 5 Disconnect communication cables such as modem or network cables from the outlets first and then disconnect the other ends from the computer 6 Note where any remaining cables are attached to the computer then remove them 7 If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage 120 ThinkCentre M83 M93 p User Guide Chapter 10 Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems If your computer problem is not described here see Chapter 11 Getting information help and service on page 139 for additional troubleshooting resources Basic troubleshooting The following table provides information to help you troubleshoot your computer problems Note If you cannot correct the problem have the computer serviced For a list of service and support telephone numbers refer to the Safety Warranty and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http www lenovo com suppor
66. and model label Chapter 1 Product overview 17 18 ThinkCentre M83 M93 p User Guide Chapter 2 Using your computer This chapter provides information on using some of the computer components Frequently asked questions The following are a few tips that will help you optimize the use of your computer Can I get my user guide in another language The user guide is available in various languages on the Lenovo Support Web site at http www lenovo com ThinkCentreUserGuides Where are my recovery discs Lenovo provides a program that enables you to create recovery discs For details about creating recovery discs see Creating recovery media on page 102 Additionally in case of a hard disk failure you can order Product Recovery discs from the Lenovo Customer Support Center For information about contacting the Customer Support Center see Chapter 11 Getting information help and service on page 139 Before using the Product Recovery discs refer to the documentation that comes with the discs Attention A Product Recovery disc package might contain multiple discs Make sure you have all of the discs ready before starting the recovery process During the recovery process you might be prompted to change discs Where can find help about the Windows operating system The Windows Help and Support information system provides you with detailed information about using the Windows operating system to help you get t
67. ardware Pua Handling static sensitive devices Installing or replacing hardware Installing external options Removing the computer cover Removing and reinstalling the front bel Installing or replacing a PCI card Installing or replacing a memory module Installing or replacing the optical drive Installing or replacing the card reader Installing or ener the front USB assembly Se 4 Replacing the Battery i Replacing the power supply asem Replacing the heat sink and fan assembly Replacing the microprocessor 25 25 26 26 26 29 29 29 29 30 30 30 31 31 31 33 33 34 35 36 36 36 37 37 37 37 39 39 39 39 40 41 42 45 47 49 53 57 59 60 62 Installing or pene the mSATA solid state drive E Replacing the primary Kani disk A Replacing the secondary hard disk drive Installing the solid state drive Replacing the front fan assembly Replacing the rear fan assembly Replacing the front audio and USB assembly Se Replacing the internal speaker Replacing the thermal sensor Replacing the cover presence switch Replacing the Wi Fi units Installing or removing the rear Wi Fi antenna Installing or removing the front Wi Fi antenna Replacing the Gaybdencrol or mouse Completing the parts replacement Chapter 6 Recovery information Recovery information for the Windows 7 operating system ee ae Creating ahd using recovery mod Performing backup and reco
68. bility to record and play back sound and music as well as to enjoy sound with multimedia applications and work with speech recognition software Optionally you can connect a set of powered stereo speakers to the audio line out connector to enjoy better sound with multimedia applications Setting the volume from the desktop The desktop volume control is accessible through the volume icon in the taskbar which is located at the bottom right corner of the Windows desktop Click the volume icon and move the slider up or down to control the volume or click the Mute icon to turn the audio off If the volume icon is not in the taskbar see Adding the volume icon to the taskbar on page 24 Adding the volume icon to the taskbar To add the volume icon to the taskbar on the Windows 7 operating system do the following 24 ThinkCentre M83 M93 p User Guide 1 From the Windows desktop click Start gt Control Panel gt Appearance and Personalization 2 Inthe Taskbar and Start Menu section click Customize icons on the taskbar 3 Click Turn system icons on or off and change the volume behaviors from Off to On 4 Click OK to save the new settings To add the volume icon to the taskbar on the Windows 8 or Windows 8 1 operating system do the following 1 Open Control Panel and click Appearance and Personalization Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the
69. cal drive as the startup device Then insert the disc into this optical drive and press Enter The update begins 4 When prompted to change the serial number it is suggested that you do not make this change by pressing N However if you do want to change the serial number press Y then type in the serial number and press Enter 5 When prompted to change the machine type and model it is suggested that you do not make this change by pressing N However if you do want to change the machine type and model press Y then type in the machine type and model and press Enter 6 Follow the instructions on the screen to complete the update After the update is completed remove the disc from the optical drive Copyright Lenovo 2013 2014 115 Updating flashing the BIOS from your operating system Note Because Lenovo makes constant improvements to its Web sites the Web page contents are subject to change without notice including the contents referenced in the following procedure To update flash the BIOS from your operating system do the following 1 Go to http www lenovo com support Click Download Drivers amp Software Click Use Quick Path Type the 4 digit machine type for your computer in the Quick Path field and then click Find My Product Click BIOS Locate the BIOS version that you want to download Click Click for files All available files will be displayed ON DOF W PD Click the link for the readme
70. capacity and enable your computer to read other types of media Internal drives are installed in bays When installing or replacing an internal drive it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed Refer to the appropriate section in Installing or replacing hardware on page 39 for instructions on how to install or replace internal drives for your computer Figure 7 Drive bay locations on page 16 shows the locations of the drive bays Figure 7 Drive bay locations Bay 1 Primary optical drive bay with an optical drive available in some models H Bay 2 Secondary optical drive bay EJ Bay 3 Card reader drive bay or mSATA solid state drive bay E Bay 4 Primary SATA hard disk drive bay for installing a 3 5 inch SATA hard disk drive or a 2 5 inch SATA solid state drive El Bay 5 Secondary SATA hard disk drive bay for installing a 3 5 inch SATA hard disk drive or a 2 5 inch SATA solid state drive 16 ThinkCentre M83 M93 p User Guide Machine type and model label The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label Machine Type XXXX Model Number XXX Figure 8 Machine type
71. card to the front USB connector on the system board 5 Pivot the card latch to the closed position to secure the Wi Fi adapter card LLL a aaee AW W Figure 84 Installing the Wi Fi adapter card 94 ThinkCentre M83 M93 p User Guide What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Installing or removing the rear Wi Fi antenna Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or remove the rear Wi Fi antenna Installing the rear Wi Fi antenna To install the rear Wi Fi antenna do the following k Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Install the rear Wi Fi antenna to the rear Wi Fi antenna cable connector attached on the rear of the computer Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident DN ZA Z aE Z all Lg A atts WY i A e g Gy f py gt RRR A
72. ce driver for a factory installed device do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the DRIVERS folder Within the DRIVERS folder there are several subfolders named for various devices installed in your computer such as AUDIO or VIDEO 4 Open the appropriate device subfolder 5 Do one of the following e Inthe device subfolder look for a SETUP exe file Double click the file and follow the instructions on the screen to complete the installation e Inthe device subfolder look for a README txt file or a file with the txt extension This file might be named after the operating system such as WIN98 txt The TXT file contains information about how to install the device driver Follow the instructions to complete the installation e If the device subfolder contains a file with the inf extension and you want to install the device driver using the INF file refer to your Windows Help and Support information system for detailed information about how to install the device driver Chapter 6 Recovery information 105 Note If you need updated device drivers see Getting the latest device drivers for your computer on page 117 for more information Reinstalling software programs If a software program you installed on your computer is not working correctly you might need to remove and reinstall it Reinstalling overwrites the existing programs files and usually fixes any problems that you migh
73. chnical assistance Contact your software manufacturer or see Chapter 11 Getting information help and service on page 139 for details USB problems Symptom The USB connectors cannot be accessed Actions e Make sure the USB cable is securely connected to the USB connector and to the USB device If the USB device has its own power cord make sure it is attached to a properly grounded electrical outlet e f the USB device has its own On Off switch make sure it is in the On position e f the USB device has an Online switch make sure it is in the Online position e lf the USB device is a printer make sure paper is loaded correctly e Make sure any device drivers or other software supplied with the USB device is correctly installed Refer to the documentation for the USB device e Reset the device by detaching and reattaching the USB connector If these actions do not correct the problem run the Lenovo Solution Center program to test the USB connector If the USB device came with its own diagnostics run those diagnostics against the USB device If you need technical assistance see Chapter 11 Getting information help and service on page 139 Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance
74. cing the battery 7 Turn on the computer and all attached devices 8 Use the Setup Utility program to set the date time and any passwords See Chapter 7 Using the Setup Utility program on page 109 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 58 ThinkCentre M83 M93 p User Guide Replacing the power supply assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the power supply assembly Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for your safety and proper Underwriters Laboratories UL certification CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To replace the power supply assembly do the following 1 Remove all media from the drives and turn off all attached dev
75. computers and is ready to run The only prerequisite is an active Internet connection You can start the program manually or you can use the schedule feature to enable the program to search for updates automatically at specified intervals You also can predefine scheduled updates to search by severity critical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you To open the System Update program see Accessing Lenovo programs on the Windows 7 operating system on page 5 or Accessing Lenovo programs on the Windows 8 or Windows 8 1 operating system on page 7 If the System Update program is not currently installed on your computer you can download it from the Lenovo Support Web site at http www lenovo com support Cleaning and maintenance With appropriate care and maintenance your computer will serve you reliably The following topics offer information to help you keep your computer in top working order e Basics on page 118 e Cleaning your computer on page 119 Computer on page 119 Keyboard on page 119 Optical mouse on page 119 Display screen on page 119 e Good maintenance practices on page 120 Basics Here are some basic points about keeping your computer functioning properly e Keep your computer in a clean dry environment Make sure it rests on a flat steady surface e
76. converter 68 ThinkCentre M83 M93 p User Guide 10 Install the two screws to secure the mSATA solid state drive to the storage converter Figure 52 Installing the screws that secure the mSATA solid state drive 11 Slide the mSATA solid state drive storage converter into the card reader drive bay until it snaps into position Figure 53 Installing the mSATA solid state drive 12 Connect the signal cable and the power cable to the mSATA solid state drive What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Chapter 5 Installing or replacing hardware 69 Replacing the primary hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the primary hard disk drive Note Depending on your model type your computer might come with a 2 5 inch solid state drive To install the solid state drive see Installing the solid state drive on page 74 To replace the primary hard disk drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Rem
77. d from the card slot Removing the Wi Fi card module To remove the Wi Fi card module do the following 1 Remove the Wi Fi adapter card from the computer and then disconnect the front and rear Wi Fi antenna cables from the Wi Fi card module Figure 78 Removing the Wi Fi antenna cables Chapter 5 Installing or replacing hardware 91 2 Remove the two screws that secure the Wi Fi card module to the Wi Fi adapter card Figure 79 Removing the screws that secure the Wi Fi card module 3 Pull the Wi Fi card module out of the mini PCI Express slot to remove it from the Wi Fi adapter card Figure 80 Removing the Wi Fi card module Installing the Wi Fi units To install the Wi Fi units do the following 92 ThinkCentre M83 M93 p User Guide 1 Insert the Wi Fi card module into the mini PCI Express slot and then install the two screws to secure the Wi Fi card module to the Wi Fi adapter card Figure 82 Installing the screws that secure the Wi Fi card module Chapter 5 Installing or replacing hardware 93 2 Connect the front antenna cable and rear antenna cable to the Wi Fi card module Figure 83 Installing the Wi Fi antenna cables Install the Wi Fi adapter card into the PCI Express x1 slot on the system board See Locating parts on the system board on page 13 If the installed Wi Fi card module supports the Bluetooth function use a Bluetooth cable to connect the Bluetooth connector on the Wi Fi adapter
78. d position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 99 Turn on the computer and leave it on for approximately 10 seconds When you hear short beeps turn off the computer by holding the power button for approximately five seconds 7 Repeat step 1 through step 2 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 99 Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices USB Setup Use this option to enable or disable a USB connector When a USB connector is disabled the device connected to the USB connector cannot be used SATA Controller When this feature is set to Disable all devices connected to the SATA connectors such as hard disk drives or the optical drive are disabled and cannot be accessed To enable or disable a device do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 109 2 3 From the Setup Utility program main menu select Devices Depending on the device you want to enable or disable do one of the following e Select USB Setup to enable or disable a USB device e Select ATA Dr
79. d the information displayed on the right side of the screen 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 114 Enabling ErP compliance mode You can enable the energy related products directive ErP compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode To enable ErP compliance mode in the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 109 2 From the Setup Utility program main menu select Power gt Enhanced Power Saving Mode and press Enter Select Enabled and press Enter From the Power menu select Automatic Power On and press Enter Select Wake on Lan and press Enter Select Disabled and press Enter NO OO fF W Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Note When ErP compliance mode is enabled you can wake up your computer by doing one of the following e Pressing the power button e Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time To enable the wake up on alarm feature do the following 112 ThinkCentre M83 M93 p User Guide Start the Setup Utility program From the Setup Utility program main menu select Power gt Au
80. devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions e Do not leave your computer power adapter or accessories in contact with your lap or any part of your body for an extended period when the products are functioning or when the battery is charging Your computer power adapter and many accessories produce some heat during normal operation Extended contact with the body could cause discomfort or potentially a skin burn e Do not charge the battery or operate your computer power adapter or accessories near flammable materials or in explosive environments e Ventilation slots fans and heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features Inspect your desktop computer for dust accumulation at least once every three months Before inspecting your computer turn off the power and unplug the computer s power cord from the electrical outlet then remove any dust from vents and perforations in the bezel If you notice external dust accumulation then examine and remove dust from the inside of the computer including heat sink inlet fins power supply vents and fans Always turn off and unplug the computer b
81. disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 3 Remove the front bezel See Removing and reinstalling the front bezel on page 41 4 Depending on whether you are installing or replacing an optical drive do one of the following e If you are installing a secondary optical drive remove the plastic panel in the front bezel for the drive bay you want to use If there is a metal static shield installed in the drive bay remove the metal static shield e If you are replacing an optical drive disconnect the signal cable and the power cable from the rear of the optical drive press the blue release button and then slide the optical drive out of the front of the computer 3 esegneeees Pe pu Ha Pa rod Figure 20 Removing the optical drive 5 Install the optical drive retainer on the side of the new optical drive po O Fo ol 1 Figure 21 Installing the optical drive retainer 48 ThinkCentre M83 M93 p User Guide 6 Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position Figure 22 Installing the optical drive 7 Connect the signal cable and the power cable to the new optical drive Figure 23 Connecting the optical drive 8 Reinstall the front b
82. down the computer and then disconnect the power cord before cleaning the computer Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer Spray the detergent on a soft cloth and then wipe the computer surfaces Copyright Lenovo 2013 2014 ix X ThinkCentre M83 M93 p User Guide Chapter 1 Product overview This chapter provides information about the computer features specifications software programs provided by Lenovo and locations of connectors components parts on the system board and internal drives Features This section introduces the computer features The information covers a variety of models To view the information about your specific model do one of the following e Go into the Setup Utility program by following the instructions in Chapter 7 Using the Setup Utility program on page 109 Then select Main gt System Summary to view the information e On the Microsoft Windows 7 operation system click Start right click Computer and select Properties to view the information e On the Microsoft Windows 8 or Windows 8 1 operating system go to the desktop and move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings gt PC info to view the information Microprocessor Your computer comes with one of the following microprocessors internal cache size varies by model ty
83. ducts described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results
84. dvanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 Inthe Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 5 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium This section provides instructions on how to use the rescue medium you have created e Ifyou have created a rescue medium using a disc use the following instructions to use the rescue medium 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 In the Please select boot device window select the desired optical drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts e If you have created a rescue medium using a USB hard disk drive use the following instructions to use the rescue medium 104 ThinkCentre M83 M93 p User Guide 1 Attach the USB hard disk drive to one of the USB connectors on your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 In the Please select boot device window select the USB hard disk drive as the firs
85. e 114 OOA W DY Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following e If you want to save the new settings press F10 to save changes and exit the Setup Utility program e f you do not want to save the settings select Exit gt Discard Changes and Exit and then press Enter When the Reset Without Saving window shows select Yes and then press Enter to exit the Setup Utility program e f you want to return to the default settings press F9 to load the default settings and then press F10 to save and exit the Setup Utility program 114 ThinkCentre M83 M93 p User Guide Chapter 8 Updating system programs This chapter provides information about updating the POST and BIOS and how to recover from a POST and BIOS update failure Using system programs System programs are the basic layer of software built into your computer System programs include the POST the BIOS and the Setup Utility program The POST is a set of tests and procedures that are performed each time you turn on your computer The BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can execute You can use the Setup Utility program to view or change the configuration settings of your computer See Chapter 7 Using the Set
86. e Windows screen control icon H at the bottom Note The Windows screen control icon His displayed only if you have at least one active workspace in the background of the system e From the desktop or any other workspace that is opened from the Start screen do one of the following to navigate to the Start screen Using a pointing device From the desktop click the Windows screen control icon Hin the bottom left corner of the screen From any other workspace move the pointer to the extreme bottom left corner of the screen until the Windows screen control icon H is displayed then click the icon Using a touch screen Do one of the following From the desktop tap the Windows screen control icon E in the bottom left corner of the screen From any other workspace do one of the following e Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap the Windows screen control icon H at the bottom e Swipe in from the right edge of the screen to display the charms then tap Start e From any workspace Start screen desktop PC settings or application opened from the Start screen use any of the following procedures to go to another workspace that you have previously opened To navigate to a previously accessed workspace application setting or desktop do one of the following Chapter 2 Using your computer 21 Usi
87. e does not work as expected on page 137 When using a sort feature dates do not sort in the correct order Symptom When using a sort feature dates do not sort in the correct order Action Some software developed before the year 2000 used only the last two digits of a year to sort dates always assuming the first two digits were 19 Consequently these programs sort dates out of order Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web Software does not work as expected Symptom Software does not work as expected Actions e Most software programs have built in help systems that provide instructions for most tasks If you are having difficulty performing a specific task within a software program refer to the help system for that program Help systems are typically accessible from a menu or button in the program and frequently from the F1 key e If you are having difficulty with the Windows operating system or one of its components refer to the Windows help system It is accessible from the Windows Start menu e To determine if problems are caused by newly installed software verify that Your computer has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements If you just installed an adapter or memory you might have a memory address conflict
88. eader Hardware and Sound Lenovo Solution Center System and Security Lenovo System Health and Diagnostics Password Manager System and Security Lenovo Password Vault User Accounts and Family Safety Power Manager Hardware and Sound Lenovo Power Controls System and Security Recovery Media System and Security Lenovo Factory Recovery Disks Rescue and Recovery System and Security Lenovo Enhanced Backup and Restore System Update System and Security Lenovo Update and Drivers View Management Utility System and Security Lenovo View Management Utility 6 ThinkCentre M83 M93 p User Guide Note Depending on your computer model some of the programs might not be available Accessing Lenovo programs on the Windows 8 or Windows 8 1 operating system If your computer is preinstalled with the Windows 8 or Windows 8 1 operating system you can access Lenovo programs by doing one of the following On the Windows 8 operating system press the Windows key Eto go to the Start screen Click a Lenovo program to launch it If you cannot find the program you need move the pointer to the bottom right corner of the screen to display the charms Then click the Search charm to search for the desired program On the Windows 8 1 operating system press the Windows key H to go to the Start screen Click a Lenovo program to launch it If you cannot find the program you need click the arrow icon M in the bottom left corner of the screen to go to the
89. ed in the documentation that comes with your printer If you cannot correct the problem have the computer serviced See Chapter 11 Getting information help and service on page 139 Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port Symptom Serial port cannot be accessed Actions e Make sure the serial cable is securely connected to the serial port on the computer and to the serial device If the serial device has its own power cord make sure it is attached to a properly grounded electrical outlet e lf the serial device has its own On Off switch make sure it is in the On position e lf the serial device has an Online switch make sure it is in the Online position e lf the serial device is a printer make sure paper is loaded correctly e Verify that any software supplied with the serial device is correctly installed Refer to the documentation for the serial device option e Make sure that the serial port adapter if you added one is properly installed and firmly seated If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 136 ThinkCentre M83 M93 p User Guide Software problems Select your symptom from the following list e When using a sort feature dates do not sort in the correct order on page 137 e Softwar
90. efore opening the cover If possible avoid operating your computer within two feet of high traffic areas If you must operate your computer in or near a high traffic area inspect and if necessary clean your computer more frequently Copyright Lenovo 2013 2014 vii For your safety and to maintain optimum computer performance always follow these basic precautions with your desktop computer e Keep the cover closed whenever the computer is plugged in e Regularly inspect the outside of the computer for dust accumulation e Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas e Do not restrict or block any ventilation openings e Do not store or operate your computer inside furniture as this might increase the risk of overheating e Airflow temperatures into the computer should not exceed 35 C 95 F e Do not install air filtration devices They may interfere with proper cooling Operating environment The optimal environment in which to use your computer is 10 C 35 C 50 F 95 F with humidity ranging between 35 and 80 If your computer is stored or transported in temperatures less than 10 C 50 F allow the cold computer to rise slowly to an optimal operating temperature of 10 C 35 C 50 F 95 F before use This process could take two hours in extreme conditions Failure to allow your computer to rise to an optimal operating t
91. emove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Remove the front bezel See Removing and reinstalling the front bezel on page 41 Locate the card reader See Locating components on page 12 Disconnect the card reader cable from the front USB connector 2 on the system board See Locating parts on the system board on page 13 6 Press the blue retaining clip lj and slide the card reader out of the chassis ne oN Figure 28 Removing the card reader 52 ThinkCentre M83 M93 p User Guide 7 Remove the card reader retainer from the old card reader and install it on the side of the new card reader Figure 29 Installing the card reader retainer 8 Slide the new card reader with retainer into the drive bay until it snaps into position Figure 30 Installing the card reader 9 Reconnect the card reader cable to the front USB connector 2 on the system board See Locating parts on the system board on page 13 10 Reinstall the front bezel See Removing and reinstalling the front bezel on page 41 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing t
92. emperature before use could result in irreparable damage to your computer If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Modem safety information CAUTION To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG telecommunication line cord listed by Underwriters Laboratories UL or certified by the Canadian Standards Association CSA To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as e Never install telephone wiring during a lightning storm e Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifyin
93. ent go to Completing the parts replacement on page 99 Installing or replacing a PCI card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or replace a PCI card Your computer has various PCI card slots For more information see Features on page 1 To install or replace a PCI card do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 42 ThinkCentre M83 M93 p User Guide 3 At the rear of the computer press the release button J to open the card latch H Ae AY NW W Figure 14 Opening the PCI card latch Chapter 5 Installing or replacing hardware 43 4 Depending on whether you are installing or replacing a PCI card do one of the following e f you are installing a PCI card remove the appropriate metal slot cover e f you are replacing an old PCI card grasp the old card that is currently installed and gently pull it out of the slot Figure 15 Removing a PCI card Notes The card fits tightly into the card
94. ept as clean as possible 8 Ensure that the small handle is in the raised position and the microprocessor retainer is fully open 9 Remove the protective cover that protects the gold contacts of the new microprocessor 10 Note the orientation of the new microprocessor Hold the new microprocessor by its edges and align the notches J on it with the tabs Jin the microprocessor socket Then carefully lower the new microprocessor straight down into the microprocessor socket Chapter 5 Installing or replacing hardware 63 Note The small triangle J on one corner of the new microprocessor is the microprocessor orientation indicator The new microprocessor is in the correct orientation when this indicator faces the beveled corner E of the microprocessor socket Figure 44 Installing the microprocessor 11 Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket 12 Reinstall the heat sink and fan assembly See Replacing the heat sink and fan assembly on page 60 13 Reconnect all cables that were disconnected from the system board What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Installing or replacing the mSATA solid state drive Attention Do not open your computer or attempt any repair before readin
95. er mounts and gently pulling the front fan assembly out of the chassis Note The new front fan assembly will have four new rubber mounts attached VLLL Figure 62 Removing the front fan assembly 5 Remove the front bezel See Removing and reinstalling the front bezel on page 41 6 Install the new front fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes 76 ThinkCentre M83 M93 p User Guide 7 Pull the tips of the rubber mounts until the front fan assembly is secured in place Figure 63 Installing the front fan assembly 8 Connect the front fan assembly cable to the power fan connector on the system board 9 Reinstall the front bezel See Removing and reinstalling the front bezel on page 41 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the rear fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the rear fan assembly To replace the rear fan assembly do the following 1 Remove all media from the drives and turn off all attached devices and the com
96. erprint authentication can replace passwords and enable simple and secure user access Startup sequence control For more information see Selecting or changing the startup device sequence on page 112 Startup without keyboard or mouse Your computer is able to log in to the operating system without keyboard or mouse connected Trusted Platform Module TPM Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer Copyright Lenovo 2013 2014 33 Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed We iG NG tS Figure 9 Locking the computer cover 34 ThinkCentre M83 M93 p User Guide Attaching a Kensington style cable lock You can use a Kensington style cable lock to secure your computer to a desk table or other non permanent fixture The cable lock attaches to the security lock slot at the rear of your computer and is operated with a key or combination depending on the type selected The cable lock also locks the buttons used to open the computer cover This is the same type of lock used with many notebook computers You can order such a cable lock directly from Lenovo by searching for Kensington at
97. ervice is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The pro
98. es only one of the drives is connected to the audio subsystem e If you are using the Windows 7 operating system follow the action for A CD or DVD does not work on page 125 If this does not correct the problem follow the action for A CD or DVD does not work on page 125 A CD or DVD does not work Symptom A CD or DVD does not work Actions e Verify that the disc is inserted correctly with its label up e Make sure that the disc you are using is clean To remove dust or fingerprints wipe the disc clean with a soft cloth from the center to the outside Wiping a disc in a circular motion might cause loss of data e Verify that the disc you are using is not scratched or damaged Try inserting another disc that you know is good If you cannot read from a known good disc you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive Make sure that the power cable and signal cable are securely connected to the drive Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive Refer to your Selecting or changing the startup device sequence on page 112 for information on viewing and changing the startup sequence Note that on some m
99. essage Unauthorized WAN card is plugged in Power off and remove the WAN card Action The wide area network WAN card is not supported on this computer Remove it Note A wireless WAN card is supported only on some computer models Bluetooth problem Symptom Sound does not come from the Bluetooth headset or headphone but comes from the local speaker even though the headset or headphone is connected using the Headset profile or AV profile Action Do the following 1 Exit the application that uses the sound device for example Windows Media Player 2 Open Control Panel Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 3 Click Hardware and Sound Sound 4 Select the Playback tab 5 If you are using the Headset profile select Bluetooth Hands free Audio and click the Set Default button If you are using the AV profile select Stereo Audio and click the Set Default button 6 Click OK to close the Sound window Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information Select your symptom from the following list e An option that was just installed does not work on page 133 e An option that previously worked does not work now on page 133 An option that was just installed does not work Sympto
100. ezel See Removing and reinstalling the front bezel on page 41 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Installing or replacing the card reader This section provides instructions on how to install or replace the card reader Note The card reader is only available in some models Chapter 5 Installing or replacing hardware 49 Installing the card reader Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v To install the card reader do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Remove the front bezel See Removing and reinstalling the front bezel on page 41 Locate the card reader drive bay See Locating internal drives on page 16 Carefully pivot the card reader retainer as shown to remove it from the chassis a Ppoaon os oH Ly a SS gt 6 p fe a Q fonn gen B Oy ae ete a i s f nonn fgn honnn o 1 be CA py EH peor Kid raea s one PP PA Q rd nt t sagt LS p PO SS if
101. f you are replacing an old memory module open the retaining clips and gently pull the memory module out of the memory slot Figure 17 Removing a memory module ThinkCentre M83 M93 p User Guide e If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module Figure 18 Opening the retaining clips 7 Position the new memory module over the memory slot Make sure that the notch jon the memory module aligns correctly with the slot key Jon the system board Push the memory module straight down into the slot until the retaining clips close Figure 19 Installing a memory module 8 Reinstall the PCI Express x16 graphics card if you have removed it What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Installing or replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or replace the optical drive To install or replace an optical drive do the following Chapter 5 Installing or replacing hardware 47 1 Remove all media from the drives and turn off all attached devices and the computer Then
102. figure the fingerprint reader do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 109 2 From the Setup Utility program main menu select Security gt Fingerprint Setup and press Enter The Fingerprint Setup window opens 3 Select Preboot Authentication or Erase Fingerprint Data as desired and press Enter 4 Select the desired settings and press Enter 5 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Using and understanding firewalls A firewall can be hardware software or a combination of both depending on the level of security required Firewalls work on a set of rules to determine which inbound and outbound connections are authorized If your computer is preinstalled with a firewall program it helps protect against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help system of your firewall program The Windows operating system preinstalled on your computer provides the Windows Firewall For details on using the Windows Firewall refer to Help and Support on page 139 Protecting data against viruses Your computer is preinstalled with an antivirus program to help you guard against detect and eliminate viruses Chapter 4 Security 37 Lenovo provides a f
103. framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment go to http www lenovo com recycling Appendix C WEEE and recycling information 151 152 ThinkCentre M83 M93 p User Guide Appendix D Restriction of Hazardous Substances Directive ROHS European Union RoHS Lenovo products sold in the European Union on or after 3 January 2013 meet the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or ROHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en ROHS_Communication pdf China RoHS PmthAasAaA SVR AZHAMReS AeA ED RTC BBP EA BK Hb RUD Cd AME ZRER LRK Cr VD PBB PBDE MAG AL X O O O O O HE k TER X O O O O O JK X O O O O O J X O O O O O EIKI PAE X O 0 0 O 0 pA X O O O O O Fe X O O O O O RU X O O O O O HLH PAE X O O O O O O Ream RA EARE RE TA AA BS EES J T 11363 2006 PERLE AY Be et BE
104. from the Start screen on the Windows 8 and Windows 8 1 operating systems For detailed instructions see Navigating on Windows 8 on page 20 or Navigating on Windows 8 1 on page 21 Navigating on Windows 8 To navigate among the desktop the Start screen and applications that were opened from the Start screen on the Windows 8 operating system do one of the following e From the Start screen do one of the following to navigate to the most recently accessed workspace application PC settings or desktop Using a pointing device Move the pointer to the extreme bottom left corner of the screen until a small representation of the workspace is displayed then click the representation Using a touch screen Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap the representation of the workspace at the bottom Note The representation of a workspace is displayed only if you have at least one active workspace in the background of the system e From the desktop or any other workspace that is opened from the Start screen do one of the following to navigate to the Start screen Using a pointing device Move the pointer to the extreme bottom left corner of the screen until a small representation of the Start screen is displayed then click the representation Using a touch screen Do one of the following Swipe in and
105. front panel and six on the rear panel One Ethernet connector One Personal System 2 PS 2 keyboard connector optional One PS 2 mouse connector optional One VGA monitor connector Three audio connectors on the rear panel audio line in connector audio line out connector and microphone connector Two audio connectors on the front panel microphone connector and headphone connector Two DisplayPort connectors For more information see Locating connectors controls and indicators on the front of your computer on page 9 and Locating connectors on the rear of your computer on page 9 Expansion One PCI card slot available in ThinkCentre M93 p computers One PCI Express x1 card slot One PCI Express x16 graphics card slot One PCI Express card slot physical link width x16 negotiable link width x4 x1 Two hard disk drive bays Two optical drive bays For more information see Locating internal drives on page 16 and Locating parts on the system board on page 13 Power supply Your computer comes with one of the following types of power supply 280 watt automatic voltage sensing power supply 320 watt automatic voltage sensing power supply Security features Ability to enable or disable a device Ability to enable or disable USB connectors individually Computrace Agent software embedded in firmware Cover presence switch also called intrusion switch Keyboard with fingerprint reader shipped with so
106. g Engine ICE The Intelligent Cooling Engine ICE window is displayed Select ICE Performance Mode The ICE Performance Mode window is displayed Select Better Acoustic Performance or Better Thermal Performance as desired oa RK W DY Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 114 ICE thermal alert You can monitor the thermal function of your computer under critical thermal situations through the ICE Thermal Alert menu Two choices are available e Enabled default setting e Disabled After enabling the ICE thermal alert function when critical thermal situations occur such as malfunctioning fans abnormally high temperature and poor cooling performances an alert log will be written into the Windows system log The alert log can help you identify the thermal problems To configure the ICE thermal alert function do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 109 Chapter 7 Using the Setup Utility program 113 From the Setup Utility program main menu select Power Select Intelligent Cooling Engine ICE The Intelligent Cooling Engine ICE window is displayed Select ICE Thermal Alert The ICE Thermal Alert window is displayed Select Enabled or Disabled as desired Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on pag
107. g and understanding the Important safety information on page v This section provides instructions on how to install or replace the mSATA solid state drive Note The mSATA solid state drive is only available in some models For new installation see Installing the mSATA solid state drive on page 64 For replacement see Replacing the mSATA solid state drive on page 66 Installing the mSATA solid state drive To install the mSATA solid state drive do the following 64 ThinkCentre M83 M93 p User Guide 1 Insert the mSATA solid state drive into the mini PCI Express slot on the storage converter and then press the mSATA solid state drive downward Figure 45 Installing the mSATA solid state drive into the storage converter 2 Install the two screws to secure the mSATA solid state drive to the storage converter Figure 46 Installing the screws that secure the mSATA solid state drive Chapter 5 Installing or replacing hardware 65 3 Slide the mSATA solid state drive storage converter into the card reader drive bay until it snaps into position Figure 47 Installing the mSATA solid state drive 4 Connect the signal cable and the power cable to the mSATA solid state drive What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the mSATA solid state
108. g telephone lines e Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning e Do not use the telephone to report a gas leak in the vicinity of the leak viii ThinkCentre M83 M93 p User Guide Laser compliance statement A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following e Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Mciice Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Cleaning and maintenance Keep your computer and workspace clean Shut
109. ge 36 and Attaching a Kensington style cable lock on page 35 5 Remove any screws that secure the computer cover 40 ThinkCentre M83 M93 p User Guide 6 Press the cover release button on the side of the computer and slide the cover to the rear of the computer to remove the cover Figure 12 Removing the computer cover Removing and reinstalling the front bezel Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to remove and reinstall the front bezel To remove and reinstall the front bezel do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 40 Chapter 5 Installing or replacing hardware 41 3 Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward Figure 13 Removing the front bezel 4 To reinstall the front bezel align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis Then pivot the front bezel inwards until it snaps into position on the left side What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacem
110. h LCD cleaner and wipe the screen surface Chapter 9 Preventing problems 119 Many computer supply stores carry the special cleaning fluids for displays Use cleaning fluids developed for LCD displays only First apply the fluid to a lint free soft cloth then clean the LCD display Some computer supply stores carry pre moistened towelettes for LCD maintenance Cleaning a glass screen surface To clean a glass screen surface wipe it gently with a soft dry cloth or blow on the screen to remove grit and other loose particles Then use a soft cloth moistened with a nonabrasive liquid glass cleaner Good maintenance practices By performing a few good maintenance practices you can maintain good computer performance protect your data and be prepared in case of a computer failure e Empty your recycle bin on a regular basis e Run the Windows Disk Defragmenter program occasionally to prevent performance problems caused by an excessive number of fragmented files e Clean out your Inbox Sent Items and Deleted Items folders in your e mail application on a regular basis e Make backup copies of critical data on removable media memory at regular intervals and store the removable media in a safe location The frequency of making backup copies depends on how critical the data is to you or your business Lenovo makes a number of removable media storage devices available as options such as CD RW drives and recordable DVD drives e Back up you
111. he Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default state If you have multiple partitions on your hard disk drive you have the option to restore the C partition and leave the other partitions intact Because the Rescue and Recovery workspace operates independently from the Windows operating system you can restore the hard disk drive to the factory default state even if you cannot start the Windows operating system Attention If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory default settings all files on the primary hard disk drive partition usually drive C will be deleted in the recovery process If possible make copies of important files If you are unable to start the Windows operating system you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive to other media To start the Rescue and Recovery workspace do the following 1 Make sure the computer is turned off Chapter 6 Recovery information 103 2 Turn on your computer When you see the logo screen press Enter and then press F11 to enter the Rescue and Recovery workspace 3 If you have set a Rescue and Recovery password type your password when prompted The Rescue and Recovery workspace opens after a short delay Note If the Rescue and Recovery workspace fails to open see Solving
112. he most of your computer To access the Windows Help and Support information system do one of the following e On the Windows 7 operating system click Start gt Help and Support e On the Windows 8 or Windows 8 1 operating system move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings gt Help Additionally the Windows 8 1 operating system provides a Help Tips application that you can open from the Start screen or Apps screen Can I change the Windows 8 1 startup behavior to open the desktop instead of the Start screen On the Windows 8 1 operating system you can set the computer to open the desktop instead of the Start screen by default To set the default startup screen do the following 1 On the desktop move your pointer to the taskbar at the bottom of the screen and right click on the taskbar 2 Click Properties The Taskbar and Navigation properties window is displayed 3 On the Navigation tab locate the Start screen section and then select When I sign in or close all apps on a screen go to the desktop instead of Start 4 Click OK to save the new setting This feature is not available on the Windows 8 operating system Copyright Lenovo 2013 2014 19 Navigating among screens on the Windows 8 and Windows 8 1 operating systems This section provides instructions on how to navigate among the desktop the Start screen and applications that were opened
113. he network Symptom Your computer cannot connect to the network Actions Ensure that e The cable is installed properly The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable e The cable is installed properly e You are using the correct device driver On the Windows 7 operating system do the following 1 Click Start gt Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not be using the correct driver or the driver is not enabled To update the driver right click the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen On the Windows 8 or Windows 8 1 operating system do the following 1 Open Control Panel Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmat
114. he parts replacement on page 99 Installing or replacing the front USB assembly This section provides instructions on how to install or replace the front USB assembly Note The front USB assembly is only available in some models Chapter 5 Installing or replacing hardware 53 Installing the front USB assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v To install the front USB assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Remove the front bezel See Removing and reinstalling the front bezel on page 41 Locate the card reader drive bay See Locating internal drives on page 16 Carefully pivot the card reader retainer as shown to remove it from the chassis a Ppoaon Figure 31 Removing the card reader retainer 6 Install the card reader retainer on the side of the new front USB assembly Figure 32 Installing the card reader retainer 54 ThinkCentre M83 M93 p User Guide 7 Slide the new front USB assembly with retainer into the card reader drive bay until it snaps into position Figure 33 Installing the front U
115. http www lenovo com support Figure 10 Attaching a Kensington style cable lock Chapter 4 Security 35 Attaching a cable lock You can use a cable lock to secure devices such as the keyboard and the mouse by locking the device cables to your computer The cable lock attaches to the cable lock slots on the rear of your computer See Locating connectors on the rear of your computer on page 9 To install a cable lock do the following 1 Insert the clip J into the cable lock slot Ej 2 Pull the cables you want to lock through the dents in the cable lock 3 Press the clip into the cable lock slot J until it snaps into position Figure 11 Attaching a cable lock Using passwords You can set a variety of passwords through the Microsoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available e Power On Password When a Power On Password is set you are prompted to type a valid password each time the computer is turned on The computer cannot be used until the valid password is typed in For more information see Power On Password on page 110 36 ThinkCentre M83 M93 p User Guide e Hard Disk Password Setting a Hard Disk
116. ice drivers for your computer Note Because Lenovo makes constant improvements to its Web sites the Web page contents are subject to change without notice including the contents referenced in the following procedure You can download and install updated device drivers from the Lenovo Web site by doing the following Attention Do not download updated device drivers from the Windows Update Web site The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems Obtain updated device drivers from Lenovo 1 Go to http www lenovo com support Click Download amp Drivers Select the machine type of your computer from the machine type list Click the category of device for which you need the device driver Click the appropriate device driver ook WwW PY Download and install the device driver Updating your operating system Microsoft makes updates available for the various Windows operating systems through the Microsoft Windows Update Web site The Web site automatically determines what Windows updates are available for your specific computer and lists those updates only Updates could include security fixes new versions of Windows components such as Media Player fixes to other portions of the Windows operating system or enhancements Attention Do not download updated device drivers from the Windows Web site The device drivers provided on the Windows
117. ices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 3 Disconnect the power supply assembly cables from the system board and all drives See Locating parts on the system board on page 13 4 Release the power supply assembly cables from the cable clips and ties in the chassis Chapter 5 Installing or replacing hardware 59 5 Lay the computer on its side and remove the four screws at the rear of the chassis that secure the power supply assembly Figure 40 Removing the screws for the power supply assembly 6 Slide the power supply assembly to the front of the computer and then lift it out of the chassis 7 Ensure that the new power supply assembly is the correct replacement 8 Install the new power supply assembly into the chassis so that the screw holes in the power supply assembly align with those in the chassis 9 Install and tighten the four screws to secure the power supply assembly Note Use only screws provided by Lenovo 10 Reconnect the power supply assembly cables to the system board and each of the drives 11 Secure the power supply assembly cables with the cable clips and ties in the chassis What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Comp
118. ility program and hard disk drive passwords are not case sensitive e Not be your name or your user name e Not be a common word or a common name e Be significantly different from your previous passwords Power On Password When a Power On Password is set you are prompted to type a valid password each time the computer is turned on The computer cannot be used until the valid password is typed in Administrator Password Setting an Administrator Password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an Administrator Password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password and Administrator Password are set you can type either password However you must use your Administrator Password to change any configuration settings Hard Disk Password Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive When a Hard Disk Password is set you are prompted to type a valid password each time you try to access the hard disk drive Notes e After you set a Hard Disk Password your data on the hard disk drive is protected even if the hard disk drive is removed from one computer and installed
119. indows 8 1 operating system do the following 1 Open File Explorer 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed To free up disk space do any of the following e Method 1 1 On the Windows 7 operating system click Start gt Computer On the Windows 8 operating system open File Explorer and click Computer On the Windows 8 1 operating system open File Explorer 2 Right click your C drive entry and then click Properties 3 Click Disk Cleanup 4 A list of unnecessary file categories is displayed Select each file category you want to delete and then click OK 134 ThinkCentre M83 M93 p User Guide e Method 2 1 Open Control Panel Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 2 Click Programs 3 Click Turn Windows features on or off 4 A list of optional Windows components is displayed Follow the instructions on the screen e Method 3 1 On the Windows 7 operating system click Start gt Computer On the Windows 8 operating system open File Explorer and click Computer On the Windows 8 1 operating system open File Explorer Right click your C drive entry and then click Properties Click Disk Cleanup Click Clean up system files Click the More Options tab In the Programs and Features area click the
120. ing preinstalled applications and device drivers on page 105 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment do one of the following e Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 104 e Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings See Creating and using recovery media on page 101 Note If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media you might not have the rescue device an internal hard disk drive a disc a USB hard disk drive or other external devices set as the first boot device in the startup device sequence You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program See Selecting a startup device on page 112 for detailed information about temporarily or permanently changing the startup device sequence For more information about the Setup Utility program see Chapter 7 Using the Setup Utility program on page 109 106 ThinkCentre M83 M93 p User Guide It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Recovery information for the
121. ings for built in features such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the computer Refer to the Lithium coin cell battery notice in the Safety Warranty and Setup Guide for information about replacing and disposing of the battery To replace the battery do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 3 Locate the battery See Locating parts on the system board on page 13 4 Remove the old battery Figure 38 Removing the old battery 5 Install a new battery is X Figure 39 Installing a new battery 6 Reinstall the computer cover and connect the cables See Completing the parts replacement on page 99 Note When the computer is turned on for the first time after replacing the battery an error message might be displayed This is normal after repla
122. ion type the password or provide confirmation 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not be using the correct driver or the driver is not enabled To update the driver right click the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen Chapter 10 Troubleshooting and diagnostics 131 e The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex ensure that the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections e You have installed all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software The adapter stops working for no apparent reason Symptom The adapter stops working for no apparent reason Action The network driver files may be corrupt or missing Update the driver by referring to the Solution description for the procedure to make sure that the correct device driver is installed The Wake on LAN feature is not working Symptom The Wake on LAN WOL feature is not working Actions e Make sure that WOL is enabled in the BIOS Setup Utility program e f it is check with your LAN administrator for the necessary settings If your computer is a Gigabit Ethernet model and you use a speed
123. ive Setup to enable or disable an internal or external SATA device Select the desired settings and press Enter Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 114 Chapter 7 Using the Setup Utility program 111 Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected do one of the following to select the startup device you want Selecting a temporary startup device Use this procedure to select a temporary startup device Note Not all discs and hard disk drives are bootable 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window displays release the F12 key 3 Select the desired startup device and press Enter The computer will start up from the device you selected Note Selecting a startup device from the Please select boot device window does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 109 2 From the Setup Utility program main menu select Startup 3 Select the devices for the Primary Startup Sequence the Automatic Startup Sequence and the Error Startup Sequence Rea
124. keyboard do not work Symptom All or some keys on the keyboard do not work Actions e Verify that the keyboard cable is securely connected to the correct connector on the computer e If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working these buttons might have been disabled or have not been assigned to a function Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons To open the Enhanced Performance Customization Keyboard program do one of the following On the Windows 7 operating system do the following 1 Click Start gt Control Panel 2 Click Hardware and Sound 3 Click Devices and Printers 4 Double click USB Enhanced Performance Keyboard The USB Enhanced Performance Keyboard Customization program starts On the Windows 8 or Windows 8 1 operating system do the following 1 Open Control Panel Chapter 10 Troubleshooting and diagnostics 127 Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 2 Click Hardware and Sound 3 Click Devices and Printers 4 Double click USB Enhanced Performance Keyboard The USB Enhanced Performance Keyboard Customization program starts If these actions do not correct the problem
125. lding One Morrisville NC 27560 Phone Number 919 294 5900 re Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Copyright Lenovo 2013 2014 145 European Union Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Lenovo Einsteinova 21 851 01 Bratislava Slovakia CE German Class B compliance statement Deutschsprachiger EU Hinweis Hinweis f r Ger te der Klasse B EU Richtlinie zur Elektromagnetischen Vertr glichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG fr her 89 336 EWG zur Angleichung der Rechts
126. left edge of the screen 2 Tap the desired workspace e Method 2 1 Swipe in from the left edge of the screen to navigate to the next available workspace 2 Repeat step 1 until you navigate to the desired workspace To navigate to the most recently accessed workspace application PC settings or desktop do one of the following Using a pointing device Move the pointer to the extreme top left corner of the screen until a small representation of the workspace is displayed then click the representation Using a touch screen Swipe in from the left edge of the screen For information about using other features of the Windows 8 operating system refer to the Windows Help and Support information system For more information see Help and Support on page 139 Navigating on Windows 8 1 To navigate among the desktop the Start screen and applications that were opened from the Start screen on the Windows 8 1 operating system do one of the following e From the Start screen do one of the following to navigate to the most recently accessed workspace application setting or desktop Using a pointing device Move the pointer to the extreme bottom left corner of the screen until the Windows screen control icon His displayed then click the icon Using a touch screen Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap th
127. lem you might have a failing speaker Have the speaker serviced If you need technical assistance see Chapter 11 Getting information help and service on page 139 No audio in DOS applications or games Symptom No audio in DOS applications or games Actions e Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation Refer to the documentation that comes with the application or game for instructions on setting sound card settings e f these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 CD problems Select your symptom from the following list e An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive on page 125 e A CD or DVD does not work on page 125 e Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer on page 125 124 ThinkCentre M83 M93 p User Guide An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive Symptom An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive Actions e If you have multiple CD or DVD drives installed or a combination of CD and DVD drives try inserting the disc into the other drive In some cas
128. lenovo ThinkCentre M83 M93 p User Guide o o ThinkGentre Machine Types 10A0 10A1 10A6 10A7 10AG 10AK 10AL and 10BE Note Before using this information and the product it supports be sure to read and understand the Important safety information on page v and Appendix A Notices on page 143 Second Edition January 2014 Copyright Lenovo 2013 2014 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Important safety information Service and upgrades Static electricity prevention Power cords and power adapters Extension cords and related devices Plugs and outlets External devices sy Heat and product ventilation Operating environment Modem safety information Laser compliance statement Power supply statement Cleaning and maintenance Chapter 1 Product overview Features Specifications Lenovo programs Accessing Lenovo programs on e Wiridows 7 operating system Accessing Lenovo programs on athe Windows 8 or Windows 8 1 operating system An introduction to Lenovo programs Locations Locating connectors Sorte aha dieders on the front of your computer Locating connectors on the rear of your computer Locating components Locating parts on the system boid
129. leting the parts replacement on page 99 Replacing the heat sink and fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the heat sink and fan assembly CAUTION The heat sink and fan assembly might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover 60 ThinkCentre M83 M93 p User Guide To replace the heat sink and fan assembly do the following 1 aR WwW PY Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Lay the computer on its side for easier access to the system board Locate the heat sink and fan assembly See Locating parts on the system board on page 13 Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board See Locating parts on the system board on page 13 Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board a Partially remove screw then fully remove screw and then fully remove screw b Partially rem
130. li lo no descarte desses produtos Caso voc possua um produto Lenovo em situa o de descarte ligue para o nosso SAC ou encaminhe um e mail para reciclar lenovo com informando o modelo n mero de s rie e cidade a fim de enviarmos as instru es para o correto descarte do seu produto Lenovo Battery recycling information for Taiwan ee a Mb ws E Battery recycling information for the European Union EU Notice This mark applies only to countries within the European Union EU 150 ThinkCentre M83 M93 p User Guide Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection
131. lity program Starting the Setup Utility program To start the Setup Utility program do the following 1 Make sure your computer is turned off 2 Repeatedly press and release the F1 key when turning on the computer When you hear multiple beeps or see a logo screen release the F1 key Note If a Power On Password or an Administrator Password has been set the Setup Utility program menu will not be displayed until you type the correct password For more information see Using passwords on page 109 When the POST detects that the hard disk drive has been removed from your computer or the memory module size has decreased an error message will be displayed when you start the computer and you will be prompted to do one of the following e Press F1 to enter the Setup Utility program Note After you enter the Setup Utility program press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again e Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive or decrease of the memory module size To enable the configuration change detection feature do the following 1 Start the Setup Utility program 2 From the Setup Utility program main menu select Security gt Configuration Change Detection and press
132. lve the problem or have adverse effects To restore a captured configuration do the following e For Windows 7 Click Start gt Control Panel gt System and Security gt System gt System Protection gt System Restore e For Windows 8 or Windows 8 1 Open Control Panel and then click System and Security gt System gt System Protection gt System Restore Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 If this does not correct the problem continue with the next step 6 Run the diagnostic program See Lenovo Solution Center on page 138 for more information e f the diagnostic program detects a hardware failure contact the Lenovo Customer Support Center See Chapter 11 Getting information help and service on page 139 for more information e f you are unable to run the diagnostic program contact the Lenovo Customer Support Center See Chapter 11 Getting information help and service on page 139 for more information e If the diagnostic program does not detect a hardware failure continue with the next step 7 Use an antivirus program to see if your computer has been infected by a virus If the program detects a virus remove the virus 8 If none of these actions solve the problem seek technical assistance See Chapter 11 Getting information help and service on
133. lving recovery problems Notes 1 The recovery information in this chapter only applies to the computers that have the Rescue and Recovery program or the Product Recovery program installed If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed it indicates that you need to install the Rescue and Recovery program manually before enabling its features To install the Rescue and Recovery program do the following a Click Start gt All Programs gt Lenovo ThinkVantage Tools and double click Enhanced Backup and Restore b Follow the instructions on the screen c When the installation process completes the Enhanced Backup and Restore icon is activated 2 There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes e Restore the product preinstalled on your computer e Reinstall the product e Modify the product using the Additional Files Creating and using recovery media You can use recovery media to restore the hard disk drive to the factory default state Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a precau
134. m An option that was just installed does not work Action Verify that e The option is designed for your computer e You followed the installation instructions supplied with the option and the installation instructions provided with your computer and all option files such as device drivers if required are installed correctly e You have not loosened other installed options or cables e If the option is an adapter you have provided enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to determine the resources required for each adapter If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 An option that previously worked does not work now Symptom An option that previously worked does not work now Chapter 10 Troubleshooting and diagnostics 133 Actions e Verify that all option hardware and cable connections are secure e lf the option comes with its own test instructions use those instructions to test the option e If the failing option is a SCSI option verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly All external SCSI options are turned on
135. m icon in the Lenovo ThinkVantage Tools program navigation window is dimmed it indicates that you need to install the program manually To install the program manually double click the program icon Then follow the instructions on the screen When the installation process completes the program icon will be activated Table 1 Programs in the Lenovo ThinkVantage Tools program Communications Utility Lenovo Solution Center Note Depending on your computer model some of the programs might not be available Accessing Lenovo programs from Control Panel To access Lenovo programs from Control Panel click Start gt Control Panel Then depending on the program you want to access click the corresponding section and then click the corresponding green text Note If you do not find the program you need in Control Panel open the Lenovo ThinkVantage Tools program navigation window and double click the dimmed icon to install the program you need Then follow the instructions on the screen When the installation process completes the program icon will be activated and you can find the program in Control Panel The programs and the corresponding sections and green texts in Control Panel are listed in the following table Table 2 Programs in Control Panel Program Control Panel section Green text in Control Panel Communications Utility Hardware and Sound Lenovo Web Conferencing Fingerprint Software System and Security Lenovo Fingerprint R
136. may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2013 2014 143 Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Rescue and Recovery ThinkCentre ThinkVantage The Lenovo logo Microsoft and Windows are trademarks of the Microsoft group of companies Intel Intel Core Celeron and Pentium are trademarks of Intel Corporation in the U S and or other countries Linux is a registered trademark of Linus Torvalds Other company product or service names may be trademarks or service marks of others 144 ThinkCentre M83 M93 p User Guide Appendix B Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emissions notices The following information refers to Lenovo personal computer machine types 10A0 10A1 10A6 10A7 10AG 10AK and 10AL Federal Communications Commission Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation
137. me models Chapter 1 Product overview 3 Power on password POP administrator password and hard disk drive password to deter unauthorized use of your computer Support for a Kensington style cable lock Support for a padlock Startup sequence control Startup without keyboard or mouse Trusted Platform Module TPM For more information see Chapter 4 Security on page 33 Preinstalled software programs Your computer is preinstalled with software programs to help you work more easily and securely For more information see Lenovo programs on page 5 Preinstalled operating system Your computer is preinstalled with one of the following operating systems Microsoft Windows 7 operating system Microsoft Windows 8 operating system Microsoft Windows 8 1 operating system Operating system s certified or tested for compatibility varies by model type Linux The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual This list is subject to change To determine if an operating system has been certified or tested for compatibility check the Web site of the operating system vendor 4 ThinkCentre M83 M93 p User Guide Specifications This section lists the physical specifications for your computer Dimensions
138. monitor signal cable is securely connected to the monitor and the monitor connector on the computer A loose cable can cause intermittent problems e Verify that the necessary device drivers for the application programs are installed Refer to the documentation for the affected application program to see if device drivers are required If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 Chapter 10 Troubleshooting and diagnostics 129 The image appears to be flickering Symptom The image appears to be flickering Actions e The monitor might be operating in a low refresh rate display mode Set the monitor to the highest noninterlaced refresh rate supported by your monitor and the video controller in your computer Attention Using a resolution or refresh rate that is not supported by your monitor might damage it Check the documentation that comes with your monitor to verify the supported refresh rates e The monitor might be affected by interference from nearby equipment Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors might be causing the problem Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the monitor If this does not correct the problem do the following 1 Turn off the monitor Movi
139. moving and reinstalling the front bezel on page 41 Locate the front USB assembly See Locating components on page 12 Disconnect the front USB assembly cable Press the retaining clip lj and slide the front USB assembly out of the chassis D LOr r0 O Figure 35 Removing the front USB assembly 56 ThinkCentre M83 M93 p User Guide 7 Remove the card reader retainer from the old front USB assembly and install it on the side of the new front USB assembly Figure 36 Installing the card reader retainer 8 Slide the new front USB assembly with retainer into the card reader drive bay until it snaps into position Figure 37 Installing the front USB assembly 9 Connect the cable of the new front USB assembly to the front USB connector 2 on the system board See Locating parts on the system board on page 13 10 Reinstall the front bezel See Removing and reinstalling the front bezel on page 41 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the battery Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v Chapter 5 Installing or replacing hardware 57 Your computer has a special type of memory that maintains the date time and sett
140. nd service 140 getting 139 Help and Support 139 important safety information v information getting 139 important safety v resources 139 safety 139 159 warranty 139 Input Output I O features 3 installing mSATA solid state drive 64 solid state drive 74 installing options memory module 45 PCI card 42 internal drives 1 internal speaker replacing 82 K Kensington style cable lock 35 keyboard connector 12 keyboard replacing 98 L Lenovo Solution Center 138 Lenovo ThinkVantage Tools 139 Lenovo Welcome 139 locating components 12 media creating and using recovery media 101 memory module installing replacing 45 system board 45 Microphone connector 12 microprocessor replacing 62 mouse connector 12 mouse replacing 98 mSATA solid state drive installing 64 mSATA solid state drive replacing 66 N notices 143 O operations backup and recovery 102 optical drive replacing 47 optical mouse cleaning 119 P parts replacement completing 99 password Administrator 110 considerations 110 Power On Password 110 setting changing deleting 110 passwords erasing 111 160 ThinkCentre M83 M93 p User Guide lost or forgotten 111 passwords using 109 PCI card 42 installing replacing 42 slots 42 physical specifications 5 power features 3 power supply assembly replacing 59 power on self test POST 115 Power On Password 110 programs updating system 115 purchasing additional services 1
141. ng a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor e You can reset the refresh rate through your operating system Control Panel On the Windows 7 operating system click Start gt Control Panel gt Hardware and Sound gt Adjust screen resolution gt Advanced Settings Then click the Monitor tab and select a new refresh rate On the Windows 8 or Windows 8 1 operating system open Control Panel and click Hardware and Sound gt Adjust screen resolution gt Advanced Settings Then click the Monitor tab and select a new refresh rate Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Control Panel on the Windows 8 or Windows 8 1 operating system on page 22 e See your operating system documentation or help for further information on monitor settings If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 139 for details The image is discolored Symptom The image is discolored Action The monitor might be affected by interference from nearby equipment Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors might be causing the problem Move fluorescent desk lighting or any equipme
142. ng a pointing device 1 Do one of the following e Move the pointer to the extreme top left corner of the screen and then move the pointer downward along the left edge of the screen e Move the pointer to the extreme bottom left corner of the screen and then move the pointer upward along the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Note Only active workspaces that you have accessed during the current Windows session are displayed along the left edge If you close an active workspace its representation does not display along the left edge of the screen 2 Click the representation Using a touch screen e Method 1 1 Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen 2 Tap the desired workspace e Method 2 1 Swipe in from the left edge of the screen to navigate to the next available workspace 2 Repeat step 1 until you navigate to the desired workspace To navigate to the most recently accessed workspace application PC settings or desktop do one of the following Using a pointing device Move the pointer to the extreme top left corner of the screen until the Windows screen control icon a is displayed then click the icon Using a touch screen Swipe in from the left edge of the screen For information about using other features of the Windows
143. nimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at http www lenovo com recycling japan Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October 1 2003 For details visit the Lenovo Web site at http www lenovo com recycling japan Disposing of Lenovo computer components Copyright Lenovo 2013 2014 149 Some Lenovo computer products sold in Japan may
144. no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time can cause fatigue The backrest and seat of your chair should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a comfortable position Use a light touch on the keyboard and your hands and fingers relaxed Change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet Copyright Lenovo 2013 2014 29 Adjust the monitor so the top of the screen is at or slightly below eye level Place the monitor at a comfortable viewing distance usually 51 to 61 cm 20 to 24 inches and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and lighting Position the monitor to minimize glare and reflections from overhead lights windows and other light sources Reflected light from shiny surfaces can cause annoying reflections on your monitor screen Place the monitor at right angles to windows and other light sources when possible Reduce overhead lighting
145. nstructions on the screen to complete the recovery operation For more information about performing a recovery operation from the Rescue and Recovery workspace see Using the Rescue and Recovery workspace on page 103 Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected hidden area of your hard disk drive that operates independently from the Windows operating system This enables you to perform recovery operations even if you cannot start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace e Rescue files from your hard disk drive or from a backup The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive e Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system e Restore your hard disk drive to the factory default state T
146. nt that produces magnetic fields further away from the monitor If this does not correct the problem do the following 1 Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 139 for details Networking problems The following are the most common networking problems Select your networking problem from the following list e Ethernet problems on page 131 130 ThinkCentre M83 M93 p User Guide e A wireless LAN problem on page 132 e A wireless WAN problem on page 133 e Bluetooth problem on page 133 For more information see Help and Support on page 139 Ethernet problems For Ethernet problems select your symptom from the following list e Your computer cannot connect to the network on page 131 e The adapter stops working for no apparent reason on page 132 e If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur on page 132 e If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps on page 132 Your computer cannot connect to t
147. odels the startup sequence is permanently set and cannot be changed If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 DVD problems Select your symptom from the following list e Black screen instead of DVD video on page 125 e DVD movie will not play on page 126 e No audio or intermittent audio while playing DVD movie on page 126 e Playback is very slow or choppy on page 126 e Invalid disc or no disc found message on page 126 Black screen instead of DVD video Symptom Black screen instead of DVD video Chapter 10 Troubleshooting and diagnostics 125 Actions e Restart the DVD player program e Close any open files turn off the computer and then restart the computer e Try a lower screen resolution or color depth If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 DVD movie will not play Symptom DVD movie will not play Actions e Make sure that the disc surface is clean and not scratched e Check the disc or package for regional coding You might need to purchase a disc with coding for the region where you are using your computer If these actions do not correct the problem run the Lenovo Solution Center program
148. ollowing could cause the fingerprint reader not to operate properly e Not enrolling your fingerprint correctly e Scratching the surface of the reader with a hard pointed object e Scraping the surface of the reader with your nail or anything hard e Using or touching the reader with a dirty finger e The surface of your finger is very different from when you enrolled your fingerprint The wireless keyboard does not work Symptom The wireless keyboard does not work Action If the Transceiver Communications LED is on and the wireless Keyboard does not work restart your computer If restarting your computer does not solve the problem verify that the following conditions are met e The batteries are properly installed e The batteries still retain their current 128 ThinkCentre M83 M93 p User Guide e The wireless Keyboard is located less than ten meters away from the transceiver e The transceiver is fully installed Action If the Transceiver Communications LED is not on reconnect the transceiver and the keyboard Monitor problems Note Many monitors have status indicator lights and built in controls for adjusting brightness contrast width height and other picture adjustments However the controls vary from monitor type to monitor type For information about the status lights and using the controls refer to the documentation that comes with your monitor Select your symptom from the following list e Wrong character
149. om Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period e Problem determination Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem e Hardware repair If the problem is caused by hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs that apply to your hardware available These items are not covered by the warranty 140 ThinkCentre M83 M93 p User Guide Replacement or use of parts not manufactured for or by Lenovo or non warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs Refer to the Safety Warranty and Setup Guide that comes with your computer for information about your warranty type and duration You must retain your proof of purchase to obtain warranty service
150. ord on DVD R discs DVD RW discs type Il DVD RAM discs CD RW standard and high speed discs and CD R discs Follow these guidelines when using the DVD drive e Do not place the computer in a location where the drive is exposed to the following High temperature High humidity Excessive dust Excessive vibration or sudden shock An inclined surface Direct sunlight Chapter 2 Using your computer 25 e Do not insert any object other than a CD or DVD into the drive e Before moving the computer remove the CD or DVD from the drive Handling and storing CD and DVD media CD and DVD media are durable and reliable but they do require some care and special handling When handling and storing a CD or DVD follow these guidelines e Hold the disc by its edges Do not touch the surface of the side that is not labeled e To remove dust or fingerprints wipe the disc with a clean soft cloth from the center to the outside Wiping the disc in a circular direction might cause loss of data e Do not write or stick paper on the disc e Do not scratch or mark the disc e Do not place or store the disc in direct sunlight e Do not use benzene thinners or other cleaners to clean the disc e Do not drop or bend the disc e Do not insert damaged discs into the drive Warped scratched or dirty discs can damage the drive Playing a CD or DVD If your computer comes with a DVD drive you can listen to audio CDs or watch DVD movie
151. out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap the representation of the Start screen at the bottom Swipe in from the right edge of the screen to display the charms then tap Start e From any workspace Start screen desktop PC settings or application opened from the Start screen use any of the following procedures to go to another workspace that you have previously opened To navigate to a previously accessed workspace application PC settings or desktop do one of the following Using a pointing device 1 Do one of the following e Move the pointer to the extreme top left corner of the screen and then move the pointer downward along the left edge of the screen e Move the pointer to the extreme bottom left corner of the screen and then move the pointer upward along the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Note Only active workspaces that you have accessed during the current Windows session are displayed along the left edge If you close an active workspace its representation does not display along the left edge of the screen 2 Click the representation Using a touch screen e Method 1 20 ThinkCentre M83 M93 p User Guide 1 Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the
152. ove screw then fully remove screw and then fully remove screw E Note Carefully remove the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink and fan assembly HH FH O0 Figure 41 Removing the heat sink and fan assembly Lift the failing heat sink and fan assembly off the system board Notes e You might have to gently twist the heat sink and fan assembly to free it from the microprocessor e Do not touch the thermal grease while handling the heat sink and fan assembly Position the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes on the system board Note Position the new heat sink and fan assembly so that the heat sink and fan assembly cable is toward the microprocessor fan connector on the system board Chapter 5 Installing or replacing hardware 61 9 Follow the following sequence to install the four screws to secure the new heat sink and fan a
153. ove the computer cover See Removing the computer cover on page 40 Locate the primary hard disk drive See Locating internal drives on page 16 Disconnect the signal cable and the power cable from the hard disk drive Pull the blue handle to release and remove the hard disk drive from the bracket ar WwW DY AO Figure 54 Removing the primary hard disk drive 6 Flex the sides of the blue bracket to remove the hard disk drive from the bracket 70 ThinkCentre M83 M93 p User Guide 7 To install a new hard disk drive into the blue bracket flex the bracket and align pin pin B pin B and pin J on the bracket with the corresponding holes in the hard disk drive Do not touch the circuit board J on the bottom of the hard disk drive Figure 55 Installing the hard disk drive into the bracket 8 Slide the new hard disk drive into the bracket until it snaps into position Figure 56 Installing the primary hard disk drive 9 Connect the signal cable and the power cable to the new hard disk drive What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Chapter 5 Installing or replacing hardware 71 Replacing the secondary hard disk drive Attention Do not open your computer or attempt any repair before
154. page 139 for more information Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms 122 ThinkCentre M83 M93 p User Guide If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software do the following before referring to the troubleshooting information 1 Remove the new hardware option or software If you must remove the computer cover to remove a hardware option make sure you review and follow the electrical safety information provided with your computer For your safety do not operate the computer with the cover removed 2 Run the diagnostic program to ensure your computer is operating correctly 3 Reinstall the new hardware option or software following the manufacturer s instructions Select the problem your computer is experiencing from the following list e Audio problems on page 123 e CD problems on page 124 e DVD problems on page 125 e Intermittent problems on page 127 e Keyboard mouse or pointing device problems on page 127 e Monitor problems on page 129 e Networking problems on page 130 e Option problems on page 133 e Performance and lockup problems on page 134 e Printer problems on page 136 e Serial port problems on page 136 e Software problems on page 137 e USB problems on page 138 Audio problems Select yo
155. pe e Intel Core i3 microprocessor e Intel Core i5 microprocessor e Intel Core i7 microprocessor e Intel Celeron microprocessor e Intel Pentium microprocessor Memory Your computer supports up to four double data rate 3 unbuffered dual inline memory modules DDR3 UDIMMs Internal drives e mSATA solid state drive optional e Optical drive DVD ROM or DVD Rambo optional e Serial Advanced Technology Attachment SATA hard disk drive e SATA solid state drive optional Note Your computer supports eSATA and SATA 3 0 devices For more information see Locating parts on the system board on page 13 Video subsystem e Integrated graphics for a Video Graphics Array VGA connector and two DisplayPort connectors e Peripheral Component Interconnect PCI Express x16 graphics card slot on the system board for a discrete graphics card Audio subsystem Copyright Lenovo 2013 2014 1 Integrated high definition HD audio Audio line in connector audio line out connector and microphone connector on the rear panel Microphone connector and headphone connector on the front panel Internal speaker available in some models Connectivity 100 1000 Mbps integrated Ethernet controller PCI Fax modem available in some models System management features Ability to store power on self test POST hardware test results Desktop Management Interface DMI Desktop Management Interface provides a common path for users
156. power cord always make sure that the power is turned off and that the product is unplugged from any power source For more information on CRUs refer to Chapter 5 Installing or replacing hardware on page 39 If you have any questions or concerns contact the Customer Support Center Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for your safety CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION Before replacing any CRUs turn off the computer and wait three to five minutes to let the computer cool before opening the cover Static electricity prevention Static electricity although harmless to you can seriously damage computer components and options Improper handling of static sensitive parts can cause damage to the part When you unpack an option Copyright Lenovo 2013 2014 v or CRU do not open the static protective package containing the part until the instructions direct you to install it When you handle options or CRUs or perform any work inside the computer take the following precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle components carefully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry e Prevent others from touching components
157. puter Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 3 Locate the rear fan assembly See Locating components on page 12 4 Disconnect the rear fan assembly cable from the system fan connector on the system board See Locating parts on the system board on page 13 Chapter 5 Installing or replacing hardware 77 5 The rear fan assembly is attached to the chassis by four rubber mounts Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis Note The new rear fan assembly will have four new rubber mounts attached Figure 64 Removing the rear fan assembly 6 Install the new rear fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes 78 ThinkCentre M83 M93 p User Guide 7 Pull on the tips of the rubber mounts until the rear fan assembly is secured in place v Ry S it i Qe sta OY Figure 65 Installing the rear fan assembly 8 Connect the rear fan assembly cable to the system fan connector on the system board What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation o
158. r on the system board to the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 109 2 Set the Administrator Password See Setting changing and deleting a password on page 110 3 From the Security submenu select Chassis Intrusion Detection gt Enabled The cover presence switch connector on the system board is enabled When the cover presence switch detects that your computer cover is not properly installed or closed when you turn on the computer an error message will be displayed To bypass the error message and log in to the operating system do the following 1 Properly install or close your computer cover See Completing the parts replacement on page 99 2 Press F1 to enter the Setup Utility program Then press F10 to save and exit the Setup Utility program The error message will not be displayed again Ability to enable and disable devices and USB connectors For more information see Enabling or disabling a device on page 111 Integrated fingerprint reader available on some models Depending on the models of your computer the keyboard may have an integrated fingerprint reader By enrolling your fingerprint and associating it with a Power on Password a Hard Disk Password or both passwords beforehand you can start the computer log on to the system and enter the Setup Utility program by swiping your finger over the reader without typing a password Thus fing
159. r cover See Removing the computer cover on page 40 3 Locate the internal speaker connector on the system board See Locating parts on the system board on page 13 4 Disconnect the internal speaker cable from the system board 82 ThinkCentre M83 M93 p User Guide 5 Push the metal tab J on the right side of the internal speaker and slide the internal speaker toward the right to completely remove it from the chassis m NY AAW e aa 555555 A W fe E F 22 a 77 eee eee GA y P Mln Figure 69 Removing the old internal speaker Chapter 5 Installing or replacing hardware 83 6 Position the new internal speaker into the four metal clips J and push the internal speaker toward the left until it is secured in place Figure 70 Installing a new internal speaker 7 Connect the internal speaker cable to the system board See Locating parts on the system board on page 13 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the thermal sensor Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section p
160. r entire hard disk drive on a regular basis e Keep your computer software up to date See Keeping your computer current on page 117 for more information e Keep a log book Entries might include major software or hardware changes device driver updates intermittent problems and what you did to resolve them and any minor issues you might have experienced A log book can help you or a Lenovo technician determine if a problem is related to change in hardware change in software or some other action that might have taken place e Create Product Recovery discs See Creating and using recovery media on page 101 for more information about using Product Recovery discs to restore the hard disk drive to the factory default settings e Create rescue media See Creating and using a rescue medium on page 104 for more information about using a Rescue medium such as a CD or DVD to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive Moving your computer Take the following precautions before moving your computer 1 Back up all files and data from the hard disk drive There are a variety of backup programs available commercially Your operating system also might have a backup program that you can use Lenovo provides the Rescue and Recovery program to help you back up and restore data See Performing backup and recovery operations on p
161. r replacement go to Completing the parts replacement on page 99 Replacing the front audio and USB assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the front audio and USB assembly To replace the front audio and USB assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 3 Remove the front bezel See Removing and reinstalling the front bezel on page 41 Chapter 5 Installing or replacing hardware 79 Locate the front audio and USB assembly See Locating components on page 12 Note the cable routing and connections Then disconnect the front audio and USB assembly cables from the system board Remove the screw that secures the front audio and USB assembly Then remove the front audio and USB assembly from the chassis ER seeeaseesteaee a Figure 66 Removing the front audio and USB assembly 80 ThinkCentre M83 M93 p User Guide 7 Route the cables of the new front audio and USB assembly through the corresponding square hole in the front of the chassis Then position the ne
162. ragraf 5 des EMVG ist die Lenovo Deutschland GmbH Gropiusplatz 10 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B 146 ThinkCentre M83 M93 p User Guide Korea Class B compliance statement B2 DIOLS SSSAIIAM OIE H8868 HAISEDA F2 IBAAM ASE AS S422 oH SE NAM NSS S ASU Japan VCCI Class B compliance statement CORB J7ABRHRHRECT CORE RERA CRATSC CHBNELTUNRTM CORBMPIVAPTLEVAYREBICURL TE Anat RaeRSeERBCTCeMHWET FRSA SCHED TEL URW RUELTREW VCCI B Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase AAROERERA 20A4 AS OBRINT S SARERA BME JIS C 61000 3 2 Am Lenovo product service information for Taiwan 48 Lenovo mR AAMT fay Bae FES AAS A 12 A PR BB SALES EERROR RTA ARIS 3A O800 000 702 Keyboard and mouse compliance statement for Taiwan AE m MANCER ARERR a o TZ PS 2 USB BBE Bee BS AE Eurasian compliance mark Additional regulatory information For additional regulatory information refer to the Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access elect
163. rcuit board J on the bottom of the hard disk drive Figure 58 Installing the hard disk drive into the bracket 8 Slide the new hard disk drive into the hard disk bracket until it snaps into position Figure 59 Installing the secondary hard disk drive 9 Connect the signal cable and the power cable to the new hard disk drive What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Chapter 5 Installing or replacing hardware 73 Installing the solid state drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install the 2 5 inch solid state drive To install the solid state drive do the following 1 Install the solid state drive into the storage converter Then install the four screws to secure the solid state drive to the storage converter Figure 60 Installing the solid state drive into the storage converter 74 ThinkCentre M83 M93 p User Guide 2 To install the solid state drive with the storage converter into the 3 5 inch hard disk drive bracket flex the bracket and align pin pin E pin and pin Ef on the bracket with the corresponding holes in the storage converter Figure 61 Installing the
164. read and understand all the related safety information for this product Refer to the information in this section and the safety information in the Safety Warranty and Setup Guide that you received with this product Reading and understanding this safety information reduces the risk of personal injury and damage to your product If you no longer have a copy of the Safety Warranty and Setup Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support The Lenovo Support Web site also provides the Safety Warranty and Setup Guide and this User Guide in additional languages Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with a
165. reading and understanding the Important safety information on page v Note Your computer comes with a secondary hard disk drive bay for installing or replacing a secondary 3 5 inch hard disk drive or a 2 5 inch solid state drive To install the solid state drive see Installing the solid state drive on page 74 This section provides instructions on how to replace the secondary hard disk drive To replace the secondary hard disk drive do the following 1 af WwW PY 6 72 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Remove the front bezel See Removing and reinstalling the front bezel on page 41 Disconnect the signal cable and the power cable from the hard disk drive Pull the blue handle to release and remove the hard disk drive from the hard disk bracket Figure 57 Removing the secondary hard disk drive Flex the sides of the blue bracket to remove the hard disk drive from the bracket ThinkCentre M83 M93 p User Guide 7 To install a new hard disk drive into the blue bracket flex the bracket and align pin pin B pin B and pin on the bracket with the corresponding holes in the hard disk drive Do not touch the ci
166. relocating your computer to other countries or regions Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform In addition use healthy work habits to maximize your performance and comfort while using your computer The following topics provide information about arranging your work area setting up your computer equipment and establishing healthy work habits Lenovo is committed to providing people with disabilities greater access to information and technology As a result the following information provides ways to help users that have hearing vision and mobility limitations get the most out of their computer experience Assistive technologies enable users to access information in the most appropriate way Some of these technologies are already provided in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of electrical outlets can also affect the way you arrange your workspace Comfort Although
167. rogram or the Power2Go program installed on your computer To run the Corel DVD MovieFactory Lenovo Edition program click Start gt All Programs gt Corel DVD MovieFactory Lenovo Edition gt Corel DVD MovieFactory Lenovo Edition Follow the instructions on the screen 26 ThinkCentre M83 M93 p User Guide Torun the Power2Go program click Start gt All Programs gt PowerDVD Create gt Power2Go Follow the instructions on the screen e On the Windows 8 operating system run the Power2Go program by doing the following 1 Move the pointer to the top right or bottom right corner of the screen to display the charms Then click Search and type Power2Go 2 Click Power2Go in the left panel to open the program 3 Follow the instructions on the screen e On the Windows 8 1 operating system run the Power2Go program by doing the following 1 On the start screen click the arrow icon M in the bottom left corner to go to the Apps screen Then type Power2Go in the search box in the top right corner of the screen 2 Click Power2Go in the search result to open the program 3 Follow the instructions on the screen You also can use Windows Media Player to record CDs and data DVDs For more information see Using Windows shortcut keys on page 23 Chapter 2 Using your computer 27 28 ThinkCentre M83 M93 p User Guide Chapter 3 You and your computer This chapter provides information about accessibility comfort and
168. rograms and Web sites e Power Manager The Power Manager program provides convenient flexible and complete power management for your computer It enables you to adjust your computer power settings to achieve the best balance between performance and power saving e Recovery Media The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings e Rescue and Recovery The Rescue and Recovery program is a one button recovery and restore solution that includes a set of self recovery tools to help you diagnose computer problems get help and recover from system crashes even if you cannot start the Windows operating system e System Update The System Update program helps you keep the software on your computer up to date by downloading and installing software update packages Lenovo programs device drivers UEFI BIOS updates and other third party programs e View Management Utility The View Management Utility program enables you to easily organize your open windows It divides your screen into multiple parts and then resizes and positions open windows into different parts to make the best use of your desktop The program also is able to work across multiple monitors to improve your productivity Locations This section provides information to help you locate the connectors on the front and rear of your computer parts on the system board and components and internal drives in
169. ronic copies of the documentation go to http www lenovo com support and click User Guides amp Manuals Appendix B Regulatory information 147 148 ThinkCentre M83 M93 p User Guide Appendix C WEEE and recycling information Lenovo encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products For information on recycling Lenovo products go to http www lenovo com recycling Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e waste regulations for example European Directive 2002 96 EC India E Waste Management amp Handling Rules 2011 Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment WEEE These regulations determine the framework for the return and recycling of used appliances as applicable within each geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of WEEE and to mi
170. rovides instructions on how to replace the thermal sensor To replace the thermal sensor do the following 1 af OMN 84 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 40 Remove the front bezel See Removing and reinstalling the front bezel on page 41 Locate the thermal sensor See Locating components on page 12 Disconnect the thermal sensor cable from the thermal sensor connector on the system board See Locating parts on the system board on page 13 ThinkCentre M83 M93 p User Guide 6 From inside the chassis pivot the upper retaining clip Jj that secures the plastic holder of the thermal sensor downward and then push the clip outward to release the clip Then disengage the plastic holder holding the thermal sensor from the chassis Figure 71 Removing the thermal sensor 7 Pull the entire thermal sensor out of the chassis Chapter 5 Installing or replacing hardware 85 8 Insert the connector and cable of the new thermal sensor into the lower hole jin the chassis Then align the two tabs on the plastic holder holding the thermal sensor with the two holes J and H in the chassis and push the plastic holder until it snaps into position
171. s To play a CD or DVD do the following 1 Press the Eject Load button on the DVD drive to open the tray 2 With the tray fully extended insert the CD or DVD into the tray Some DVD drives have a snap hub in the center of the tray If your drive has a snap hub support the tray with one hand and then push on the center of the CD or DVD until it snaps into place 3 Press the Eject Load button again or gently push the tray forward to close the tray The CD or DVD player program starts automatically For additional information refer to the CD or DVD player program help system To remove a CD or DVD from the DVD drive do the following 1 With the computer on press the Eject Load button When the tray slides out automatically carefully remove the disc 2 Close the tray by pressing the Eject Load button or by gently pushing the tray forward Note If the tray does not slide out of the drive when you press the Eject Load button insert a straightened paper clip into the emergency eject hole located on the front of the DVD drive Be sure the drive is powered off when using the emergency eject Use the Eject Load button instead of the emergency eject except in an emergency Recording a CD or DVD If your computer comes with a recordable DVD drive you can use the drive to record CDs or DVDs To record a CD or DVD do one of the following e On the Windows 7 operating system you have either the Corel DVD MovieFactory Lenovo Edition p
172. s appear on the screen on page 129 e The monitor works when you turn on the computer but goes blank after some period of computer inactivity on page 129 e The monitor works when you turn on the computer but goes blank when you start some application programs on page 129 e The image appears to be flickering on page 130 e The image is discolored on page 130 Wrong characters appear on the screen Symptom Wrong characters appear on the screen Action Have the computer serviced For details see Chapter 11 Getting information help and service on page 139 The monitor works when you turn on the computer but goes blank after some period of computer inactivity Symptom The monitor works when you turn on the computer but goes blank after some period of computer inactivity Action The computer is probably set for energy savings with the power management feature If the power management feature is enabled disabling it or changing the settings might solve the problem If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 The monitor works when you turn on the computer but goes blank when you start some application programs Symptom The monitor works when you turn on the computer but goes blank when you start some application programs Actions e Make sure the
173. s the online manuals for your products e Access the Lenovo Limited Warranty Copyright Lenovo 2013 2014 139 e Access troubleshooting and support information for your computer model and other supported products e Find the service and support phone numbers for your country or region e Find a Service Provider located near you Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com support This Web site is updated with the latest support information such as the following e Drivers and software e Diagnostic solutions e Product and service warranty e Product and parts details e User guides and manuals e Knowledge base and frequently asked questions Help and service This section contains information about obtaining help and service Using the documentation and diagnostic program If you experience a problem with your computer see Chapter 10 Troubleshooting and diagnostics on page 121 For information on additional resources to help you troubleshoot your computer problem see Information resources on page 139 If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a diagnostic program that help you identify hardware problems You can also get the latest technical information and download device drivers and updates fr
174. se Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way Extension cords and related devices Ensure that extension cords surge protectors uninterruptible power supplies and power strips that you use are rated to handle the electrical requirements of the product Never overload these devices If power strips are used the load should not exceed the power strip input rating Consult an electrician for more information if you have questions about power loads power requirements and input ratings vi ThinkCentre M83 M93 p User Guide Plugs and outlets If a receptacle power outlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Do not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Do not share an electrical outlet with other home
175. se a USB hub which you can use to connect additional USB devices Used to attach a VGA monitor or other devices that use a VGA monitor connector Locating components Figure 4 Component locations on page 12 shows the locations of the various components in your computer To remove the computer cover see Removing the computer cover on page 40 Figure 4 Component locations 12 ThinkCentre M83 M93 p User Guide E Heat sink and fan assembly E Secondary hard disk drive bay E Memory modules EQ Primary hard disk drive EJ Optical drive ERM PCI card available in ThinkCentre M93 p computers E Front audio and USB assembly FEA Cover presence switch intrusion switch available in some models H Thermal sensor FE Rear fan assembly J Internal speaker available in some models EZ Power supply assembly Ei Secondary hard disk drive available in some models Locating parts on the system board e Figure 5 ThinkCentre M93 p system board part locations on page 14 shows the locations of the parts on the system board of ThinkCentre M93 p computer e Figure 6 ThinkCentre M83 system board part locations on page 15 shows the locations of the parts on the system board of ThinkCentre M83 computer Chapter 1 Product overview 13 BEB AHA HHHH aan
176. ssembly Do not over tighten the screws a Partially tighten screw ff then fully tighten screw J and then fully tighten screw b Partially tighten screw then fully tighten screw E and then fully tighten screw E 10 Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board See Locating parts on the system board on page 13 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the microprocessor Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the microprocessor CAUTION The heat sink and microprocessor might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 40 3 Lay the computer on its side for easier access to the system board 4 Locate the system board and disconnect all c
177. stallation or replacement go to Completing the parts replacement on page 99 Completing the parts replacement After completing the installation or replacement for all parts you need to reinstall the computer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 7 Using the Setup Utility program on page 109 To reinstall the computer cover and reconnect cables to your computer do the following 1 Make sure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer See Locating components on page 12 for the locations of various components in your computer 2 If you have removed the front bezel reinstall it 3 Make sure that the cables are routed correctly before reinstalling the computer cover Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover Chapter 5 Installing or replacing hardware 99 4 Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis Then push the cover to the front of the computer until it snaps into position a a 4 Z A Z A FA AA at g A Figure 91 Reinstalling the computer cover 5 Install the screws to secure
178. t apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com support click Product amp Service Warranty and follow the instructions on the screen For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at http support microsoft com directory or you can contact the Customer Support Center Some fees might apply Purchasing additional services During and after the warranty period you can purchase additional services such as support for hardware operating systems and application programs network setup and configuration services upgraded or extended hardware repair services and custom installation services Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com Chapter 11 Getting information help and service 141 142 ThinkCentre M83 M93 p User Guide Appendix A Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or s
179. t boot device and press Enter The rescue medium starts When the rescue medium starts the Rescue and Recovery workspace opens The help information for each feature is available from the Rescue and Recovery workspace Follow the instructions to complete the recovery process Reinstalling preinstalled applications and device drivers Your computer has provisions that enable you to reinstall selected factory installed applications and device drivers Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications To reinstall the selected applications preinstalled on your Lenovo computer do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the apps folder Within the apps folder there are several subfolders named for various applications installed in your computer 4 Open the appropriate application subfolder 5 In the application subfolder look for a SETUP EXE file or other appropriate EXE files for setup Double click the file and follow the instructions on the screen to complete the installation Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the devi
180. t have had with that program To remove a program in your system see Microsoft Windows help system for detailed information To reinstall the program do one of the following Note The method of reinstalling a program varies from program to program Refer to the documentation provided with the program to see if your program has special installation instructions e To reinstall most commercially available programs in your system see Microsoft Windows help system for more information e To reinstall selected application programs that came preinstalled from Lenovo do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the APPS folder Within the APPS folder there are several subfolders named for various applications installed in your computer 4 Open the appropriate application subfolder 5 In the application subfolder look for a SETUP EXE file or other appropriate EXE files for setup Double click the file and follow the instructions on the screen to complete the installation Reinstalling device drivers To reinstall a device driver for an option you installed refer to the documentation that comes with the option When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstall
181. t phone smpiom PSC The computer does not start Verify that when you press the power b tt n e The power cord is correctly connected to the rear of the computer and to a working electrical outlet If your computer has a secondary power button on the rear of the computer make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that e The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected to the monitor and to a working electrical outlet The monitor is turned on and the brightness and contrast controls are set correctly The computer voltage matches the voltage available at the electrical outlet for your country or region If your computer has two monitor connectors be sure to use the connector on the graphics card The keyboard does not work Verify that e The computer is turned on e The keyboard is securely connected to a USB connector on the computer e No keys are stuck The mouse does not work Verify that e The computer is turned on e The mouse is securely connected to a USB connector on the computer e The mouse is clean Refer to Optical mouse on page 119 for further information Copyright Lenovo 2013 201
182. talled in one of the expansion slots the audio function built into the system board is disabled use the audio jacks on the adapter e Make sure that the program you are running is designed for use in the Microsoft Windows operating system If the program is designed to run in DOS the program does not use the Windows sound feature and must be configured to use SoundBlaster Pro or SoundBlaster emulation e Verify that the audio device drivers are correctly installed See Microsoft Windows help system for more information If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 139 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Symptom An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Action See CD problems on page 124 Sound comes from one external speaker only Symptom Sound comes from one external speaker only Actions e Ensure that the speaker cable is inserted completely into the connector on the computer e Make sure the cable that attaches the left speaker to the right speaker is securely connected e Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Balance settings are set correctly If these actions do not correct the prob
183. the computer cover 6 If there is an integrated cable lock available lock the computer See Attaching a Kensington style cable lock on page 35 7 Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 9 8 To update your configuration refer to Chapter 7 Using the Setup Utility program on page 109 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers for operating systems that are not preinstalled at http www lenovo com support Installation instructions are provided in readme files with the device driver files 100 ThinkCentre M83 M93 p User Guide Chapter 6 Recovery information This chapter provides information about the recovery solutions provided by Lenovo e Recovery information for the Windows 7 operating system on page 101 e Recovery information for the Windows 8 or Windows 8 1 operating system on page 107 Recovery information for the Windows 7 operating system This section contains the following topics e Creating and using recovery media e Performing backup and recovery operations e Using the Rescue and Recovery workspace e Creating and using a rescue medium e Installing or reinstalling device drivers e So
184. ther country or region you must take local electrical standards into consideration This section provides information on the following e Replacement power cords on page 31 Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using you will have to purchase either electrical plug adapters or new power cords You can order power cords directly from Lenovo For power cord information and part numbers go to http www lenovo com powercordnotice Chapter 3 You and your computer 31 32 ThinkCentre M83 M93 p User Guide Chapter 4 Security This chapter provides information about how to protect your computer from theft and unauthorized use Security features The following security features are available on your computer Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution The software detects if changes have been made on the computer such as hardware software or the computer call in location Note You might have to purchase a subscription to activate the Computrace Agent software Cover presence switch also called intrusion switch The cover presence switch prevents your computer from logging in to the operating system when the computer cover is not properly installed or closed To enable the cover presence switch connecto
185. ting the parts replacement on page 99 8 Turn on the computer and then insert the POST and BIOS update flash update disc into the optical drive Wait a few minutes Then the recovery session begins The recovery session will take two to three minutes During this time a warning message will be displayed and no action is needed from you 9 After the recovery session is completed there will be no video and your computer will automatically turn off 10 Repeat step 1 through step 4 11 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 12 Reconnect any cables that were disconnected and reinstall the PCI card if removed 13 Reinstall the computer cover and reconnect any cables that were disconnected 14 Turn on the computer to restart the operating system 116 ThinkCentre M83 M93 p User Guide Chapter 9 Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly Keeping your computer current In some situations you may find it necessary to have the most current software programs device drivers or operating system This section explains how to get the latest updates for your computer Select any of the following topics e Getting the latest device drivers for your computer on page 117 e Updating your operating system on page 117 e Using System Update on page 118 Getting the latest dev
186. tionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created The recovery media might contain a boot medium and a data medium Your Microsoft Windows license permits you to create only one data medium so it is important that you store the recovery media in a safe place after you have made them Copyright Lenovo 2013 2014 101 Creating recovery media This section provides instructions on how to create recovery media Note On the Windows 7 operating system you can create recovery media using discs or external USB storage devices To create recovery media on the Windows 7 operating system click Start gt All Programs gt Lenovo ThinkVantage Tools gt Factory Recovery Disks Then follow the instructions on the screen Using recovery media This section provides instructions on how to use recovery media On the Windows 7 operating system you can use recovery media to restore the contents of the hard disk drive to the factory default state Also you can use recovery media to put the computer in an operational state after all other methods of hard disk drive recovery have failed Attention When you use recovery media to restore the contents of the hard disk to the factory default state all the files currently on the hard disk drive will be deleted and replaced by the f
187. tom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Advanced startup section click Restart now gt Troubleshoot gt Advanced options 3 Restart your computer following the instructions on the screen Recovering your operating system if Windows 8 or Windows 8 1 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 8 or Windows 8 1 operating system This enables you to recover or repair the operating system even if the Windows 8 or Windows 8 1 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment starts automatically Then you can choose repair and recovery options by following the instructions on the screen Note Ensure that your computer is connected to ac power during the recovery process For more details about the recovery solutions provided on computers preinstalled with the Windows 8 or Windows 8 1 operating system refer to the help information system of the Windows 8 or Windows 8 1 operating system 108 ThinkCentre M83 M93 p User Guide Chapter 7 Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer regardless of which operating system you are using However the operating system settings might override any similar settings in the Setup Uti
188. tomatic Power On and press Enter Select Wake Up on Alarm and press Enter Then follow the instructions on the screen A O N Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit e Enabling the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity To enable the after power loss feature do the following 1 Start the Setup Utility program 2 From the Setup Utility program main menu select Power gt After Power Loss and press Enter 3 Select Power On and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit ICE performance mode You can adjust the acoustic and thermal performance of your computer through the ICE Performance Mode menu Two choices are available e Better Acoustic Performance default setting e Better Thermal Performance By enabling Better Acoustic Performance your computer will run with less noise at a normal thermal level By enabling Better Thermal Performance your computer will run at a better thermal level with normal acoustic performance To configure the ICE performance mode do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 109 From the Setup Utility program main menu select Power Select Intelligent Coolin
189. ull version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates Note Virus definition files must be kept up to date to guard against new viruses For more information about how to use your antivirus software refer to the help system of your antivirus software 38 ThinkCentre M83 M93 p User Guide Chapter 5 Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer Note Depending on the model your computer might look slightly different from the illustrations in this chapter Handling static sensitive devices Do not open the static protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part Static electricity although harmless to you can seriously damage computer components and parts When you handle parts and other computer components take these precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle parts and other computer components carefully Handle PCI cards memory modules system boards and microprocessors by the edges Never touch any exposed circuitry e Prevent others from touching the parts and other computer components e Before you replace a new part
190. up Utility program on page 109 for detailed information Your computer system board has a module called electrically erasable programmable read only memory EEPROM also referred to as flash memory You can easily update the POST the BIOS and the Setup Utility program by starting your computer with a system program update disc or running a special update program from your operating system Lenovo might make changes and enhancements to the POST and BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http Awww lenovo com Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image known as an ISO image with the system program updates to create a system program update disc Go to http www lenovo com support To update flash the BIOS from a disc do the following 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu window opens release the F12 key 3 From the Startup Device Menu window select the desired opti
191. ur symptom from the following list e No audio in Windows on page 123 e An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive on page 124 e Sound comes from one external speaker only on page 124 e No audio in DOS applications or games on page 124 No audio in Windows Symptom No audio in Windows Actions e If you are using powered external speakers that have an On Off control verify that the On Off control is set to the On position and the speaker power cable is connected to a properly grounded functional ac electrical outlet e f your external speakers have a volume control verify that the volume control is not set too low e Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Mute settings are not checked and none of the volume settings is set too low e Some models have a front audio panel you can use to adjust volume If you have a front audio panel verify that the volume is not set too low e Verify that your external speakers and headphones if used are connected to the correct audio connector on the computer Most speaker cables are color coded to match the connector Chapter 10 Troubleshooting and diagnostics 123 Note When external speaker or headphone cables are attached to the audio connector the internal speaker if present is disabled In most cases if an audio adapter is ins
192. vantage of the power management features of your computer you reduce the consumption of electricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take effect when your computer has been inactive for a specified duration Table 3 ENERGY STAR power management features Power plan ThinkCentre Default e Turn off the display After 10 minutes e Put the computer to sleep After 25 minutes e Advanced power settings Turn off hard disk drives After 20 minutes Hibernate Never To awaken your computer from a Sleep or Standby mode press any key on your keyboard For more information about these settings refer to your Windows Help and Support information system Copyright Lenovo 2013 2014 157 158 ThinkCentre M83 M93 p User Guide Index A a rescue medium creating and using Administrator password 110 audio line in connector 11 audio line out connector 11 audio subsystem 1 backup and recovery operations 102 basic troubleshooting 121 battery replacing 57 boot block recovery 116 C cable lock security 35 36 card reader installing 49 card reader replacing 5
193. very operations Using the Rescue aid Recovery workspace Creating and using a rescue ould Reinstalling preinstalled applications and device drivers rhe eT Reinstalling software programs Reinstalling device drivers Solving recovery problems Recovery information for the Windows 8 o or Windows 8 1 operating system Refreshing your computer Resetting your computer to the factory etait settings Bae ah Se eee Eo Using the advanced startup options Recovering your operating system if Windows 8 or Windows 8 1 fails to start Chapter 7 Using the oe ee program A Starting the Setup Utility program Viewing and changing settings Using passwords Password considerations Power On Password Administrator Password Hard Disk Password Pabst Setting changing and deleting a od ii ThinkCentre M83 M93 p User Guide 64 70 72 74 75 77 79 82 84 86 88 95 96 98 99 101 101 101 102 103 104 105 106 106 106 107 107 107 107 108 109 109 109 109 110 110 110 110 110 Erasing lost or forgotten passwords clearing CMOS EA Sat Enabling or disabling a device Selecting a startup device Moh a Selecting a temporary startup device Selecting or gangna the startup device sequence bone Enabling ErP nance modes ICE performance mode ICE thermal alert 3 Exiting the Setup Utility program Chapter 8 Updating Susan programs Using system programs
194. vorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsstaaten und h lt die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo ver ndert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes ber die elektromagnetische Vertr glichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG fr her 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten bzw der EMV EG Richtlinie 2004 108 EC fr her 89 336 EWG f r Ger te der Klasse B Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Pa
195. w front audio and USB assembly on the chassis as shown AA n i pA Figure 67 Installing the front audio and USB assembly Chapter 5 Installing or replacing hardware 81 8 Install the screw to secure the new front audio and USB assembly in place Figure 68 Installing the screw to secure the front audio and USB assembly 9 Connect the cables of the new front audio and USB assembly to the front audio connector and the front USB connector 1 on the system board See Locating parts on the system board on page 13 10 Reinstall the front bezel See Removing and reinstalling the front bezel on page 41 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the internal speaker Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the internal speaker Note The internal speaker is only available in some models To replace the internal speaker do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the compute
196. ware help system Chapter 2 Using your computer 23 Using the wheel mouse The wheel mouse has the following controls Bw g Primary mouse button Use this button to select or start a program or menu item H Wheel Use the wheel to control the scrolling action of the mouse The direction in which you rotate the wheel controls the direction of the scrolling action EJ Secondary mouse button Use this button to display a menu for the active program icon or object You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel Adjusting audio Sound is an important part of the computer experience Your computer has a digital audio controller built into the system board Some models also have a high performance audio adapter installed in one of the PCI card slots About your computer audio If a factory installed high performance audio adapter is installed in your computer the system board audio connectors on the rear of the computer are typically disabled use the connectors provided on the audio adapter Each audio solution provides at least three audio connectors audio line in connector audio line out connector and Microphone connector On some models a fourth connector is provided for the attachment of unpowered stereo speakers Speakers that do not require an ac power source The audio adapter provides you with the a
197. witch from the chassis ee 4A Z l j A N j RR Z y Z BESS FA Hn REES A RIINI 5 Uy Lo SS A Brak SB ue A Ws AY l a WW WW eo Figure 73 Removing the cover presence switch Chapter 5 Installing or replacing hardware 87 6 Position the new cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis Then install the screw to secure the cover presence switch to the chassis MOO N Figure 74 Installing the new cover presence switch 7 Reconnect the cover presence switch cable to the system board See Locating parts on the system board on page 13 8 Reinstall the front bezel See Removing and reinstalling the front bezel on page 41 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 99 Replacing the Wi Fi units Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the Wi Fi units The Wi Fi units include a Wi Fi adapter card a Wi Fi card module and a rear Wi Fi antenna cable Replacing the Wi Fi units involves the
198. your computer Note The components in your computer might look slightly different from the illustrations 8 ThinkCentre M83 M93 p User Guide Locating connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations on page 9 shows the locations of the connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations Hard disk drive activity indicator H USB 3 0 connector USB port 1 EJ Power button Microphone connector E Optical drive eject close button EJ USB 3 0 connector USB port 2 Locating connectors on the rear of your computer e Figure 2 ThinkCentre M93 p rear connector locations on page 10 shows the locations of the connectors on the rear of ThinkCentre M93 p computer Some connectors on the rear of your computer are color coded to help you determine where to connect the cables on your computer e Figure 3 ThinkCentre M83 rear connector locations on page 11 shows the locations of the connectors on the rear of ThinkCentre M83 computer Some connectors on the rear of your computer are color coded to help you determine where to connect the cables on your computer Chapter 1 Product overview 9 ni AIA __ o

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