Lenovo LEU User's Manual
Contents
1. 4 Start the ThinkPad Configuration program Click on LCD eh Click on Properties Click on Advanced Make sure that the ThinkPad display driver is installed If you are not sure that the ThinkPad display driver is installed correctly rei nstall it An appropriate display type is selected 1 NOOR WD Start the ThinkPad Configuration program Click on LCD i Click on Properties Click on Advanced Click on the Monitor tab Make sure the setting in the next window is correct Click on OK to close the window The screen is unreadable or distorted Make sure that The ThinkPad display driver is installed correctly by doing the following 1 2 3 4 Start the ThinkPad Configuration program Click on LCD E Click on Properties Click on Advanced Make sure that the ThinkPad display driver is installed The display is set correctly by doing the following 2 3 4 5 Start the ThinkPad Configuration program Click on LCD i Click on Properties Make sure the setting in the next window is correct Click on OK to close the window If the settings are correct run the tests described in the manual supplied with the external monitor If the tests show that the external monitor is OK have the compu ter serviced 20 IBM ThinkPad 385XD Guide for Windows 98 Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Compu2. Click on Control Panel and double click on System Click on the Device Manager tab Click on Refresh and OK 22 IBM ThinkPad 385XD Guide for Windows 98 Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Computer Problems Other Option Problems Problem Action An IBM option that you just installed does not work An IBM option that used to work no longer works Make sure that The option is designed for your computer The option was installed according to the instructions supplied with it Other installed options or cables are not loose There is no I O address or interrupt level IRQ DMA channel conflict To see the system resource status start the ThinkPad Configuration program and click on the respective device buttons If the test program for the option did not find the problem have the computer and option serviced Make sure that The option is securely connected to your computer The option passes its own test If the option came with its own test instructions use those instructions to test the option If these items are correct and the test program did not find the problem have the computer and option serviced The serial connector does not work Make sure that the serial connector is enabled by doing the following 1 Start the ThinkPad Configuration program Click on Serial Port EH Select Enable Click on Device Manager Make sure the setting of the P
3. Title C79FZMST CreationDate 06 15 98 22 38 45 Troubleshooting Charts Solving Computer Problems If your computer has an error it typically displays a message or an error code or a beep sounds when you power it on See both the User s Guide and this book and go through the charts and look for your problem Troubleshooting Chart See Error codes or screen messages User s Guide No error codes or screen messages User s Guide Input problems User s Guide Suspend or hibernation problems Page 16 LCD problems Page 17 An indicator problem User s Guide Battery problems User s Guide CD ROM drive problems User s Guide Infrared communication problems User s Guide A universal serial bus USB problem User s Guide PC Card problems Page 18 A printer problem Page 19 External monitor problems Page 19 Port replicator problems Page 21 Other option problems Page 23 Software problems Page 24 Other problems Page 24 Chapter 2 Solving Computer Problems 15 p Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Computer Problems Suspend or Hibernation Problems Problem Action The computer enters suspend mode automatically The computer enters suspend mode automatically when the processor temperature reaches a certain level This is not a defect The computer enters suspend mode immediately after POST the suspend lamp turns on Make sure that The ba
4. required Depending on your system configuration and the options you select the required space ranges from 140 MB to 225 MB If you are reinstalling Windows 98 on a drive other than the C drive more than 25 MB is required on the C drive 1 Insert the Windows 98 CD into the CD ROM drive 2 Search for SETUP EXE in the CD and run the SETUP EXE Enter the following src_cd tgt_dir SETUP EXE where src_cd is the drive letter of the CD ROM drive D E and tgt_dir is the directory that SETUP EXE is in For more information refer to the SETUP TXT in the Windows 98 CD IBM ThinkPad 385XD Guide for Windows 98 Title C79FZMST CreationDate 06 15 98 22 38 45 D Reinstalling the Software for Windows 98 Reinstalling the ThinkPad Configuration Program for Windows 98 To reinstall the ThinkPad Configuration program for Windows 98 1 Start Windows 98 2 Insert the Utility Diskette for Windows 98 into the diskette drive 3 Click on Start 4 Click on Run 5 Type A SETUP and click on OK Follow the instructions on the screen After the reinstallation is finished restart the system Reinstalling the Display Driver for Windows 98 To reinstall the display driver for Windows 98 7 Start Windows 98 2 Click on Start 3 Move the cursor to Settings then click on Control Panel 4 Double click on Display then click on the Settings tab 5 Click on the Advanced button 6 Click on the Adapter tab 7 Click on t
5. the Combo card 18 IBM ThinkPad 385XD Guide for Windows 98 Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Computer Problems A Printer Problem Problem Action The printer does not work Make sure that The parallel connector is enabled 1 Start the ThinkPad Configuration program 2 Click on Parallel Port E 3 Select Enable 4 Click on OK The printer is turned on and ready to print The printer signal cable is connected to the correct connector of your computer If these items are correct and the printer still does not work run the tests described in the printer manual If the tests show that the printer is OK have the computer serviced External Monitor Problems Problem Action The external monitor is blank Do the following 1 Connect the external monitor to another computer to make sure it works 2 Reconnect the external monitor to your computer 3 Start the ThinkPad Configuration program 4 Click on External Display or LCD External Display Sal If nothing appears on the external monitor have it serviced Chapter 2 Solving Computer Problems 19 Title C79FZMST CreationDate 06 15 98 Solving Computer Problems 22 38 45 Problem Action You cannot set a higher resolution than the present one on your external monitor Make sure that The ThinkPad display driver is installed correctly 1 2 3
6. User s Guide The contents of the Online User s Guide are as follows Using your computer outside your home country Using audio features Using your computer with a battery pack About PC Cards System management 2 IBM ThinkPad 385XD Guide for Windows 98 lt p P Title C79FZMST CreationDate 06 15 98 22 38 45 D Updates and Corrections Backing Up Your System ConfigSafe This section provides additional information to the User s Guide for backing up your system ConfigSafe is an application program that periodically takes snapshots of your system files If your computer does not operate properly after you install a new device driver or software use ConfigSafe to restore the last working version of your system files Although it might not make your new hardware or software work it will set your computer up and running again This application protects your data ThinkPad Web Site or Bulletin Board IBM supplies all of the latest hardware device drivers and system BIOS for your computer on the ThinkPad Web site http www ibm com thinkpad See the following site for technical support information http www ibm com support You can also use the IBM bulletin board service For more information about electronic service and support gt Chapter 6 Getting Service in the User s Guide International Warranty Service Information This IBM product is eligible for International Warranty Service IWS wherever your machine ty
7. a J7 Title C79FZMST CreationDate 06 15 98 22 38 45 Title C79FZMST CreationDate 06 15 98 22 38 45 Note Before using this information and the product it supports be sure to read the Safety Information Using Your Computer Comfortably and Safely and Notices sections of the User s Guide First Edition June 1998 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimers of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements or changes in the products or the programs described in this publication at any time Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative Copyright International Business Machines Corporation 1998 All rights reserved Note to U S Government Users Do
8. able your computer s serial port to free resources for another communication device such as the infrared port After your infrared port is enabled you can use it as a communication port If it does not work properly you might have a problem with your communication software or the device that you are trying to communicate with Check the online help system for your communication software if the other device appears to be working properly How can I use my serial port as a communication port If the serial port is disabled you must enable it before you can use it again To enable your serial port do as follows 1 Save your work and any program you are using 2 Start the ThinkPad Configuration program 3 Click on the Serial Port button 4 Click on Enable A Warning might appear that the hardware resource is being used by another communication device 5 Click on Disable Device Another Warning window prompts you to restart your computer Chapter 2 Solving Computer Problems 9 lt p Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Computer Problems 10 6 Click on OK The computer restarts Notes 1 If you check your serial port and it is already enabled you can use it immediately without changing any settings 2 You can disable your computer s infrared port to free resources for another communication device such as the serial port After your serial port is enabled you can use it as a c
9. about the ThinkPad Configuration program read this book rather than the User s Guide The ThinkPad Configuration program allows you to set up and customize to your needs the computer s built in devices For example you can enable or disable a port switch between your computer s LCD and an external monitor and set the power management mode Copyright IBM Corp 1998 1 O Title C79FZMST CreationDate 06 15 98 22 38 45 D Updates and Corrections i p the ThinkPad icon on the right side of the taskbar then double click m To start the ThinkPad Configuration program for Windows 98 find amp You can also start ThinkPad on the icon The following window appears Configuration as follows 1 Click on Start 2 Move the cursor to Programs mara ra a ThinkPad then click on ThinkPad Configuration 1 Click on one of these buttons to set the power mode to High Performance mode Automatic mode or Customized mode 2 The Display Device buttons Click on one of these buttons to set the display output type to the LCD the external monitor or both 3 The Help button displays online help 4 The View Angle buttons Click on the front view or rear view with or without the port replicator buttons to display the hardware feature locations 5 The Device buttons Click on the button of your choice from the window If the device is enabled the red indicator next to the button is lit Otherwise it stays off Using the Online
10. after you restart the computer click on the Change button The Update Device Driver Wizard window appears 7 Select the monitor type that you have attached and then click on OK 8 Click on Close How can maximize battery life IBM ThinkPad 385XD Guide for Windows 98 To maximize battery life do the following Use the battery until the charge is completely depleted until the battery and power LEDs flash in unison Recharge the battery completely before using the battery is fully charged when the AC Adapter is plugged in and the battery LED is green For a new battery or a battery that you have not used recently 1 Use the battery until the charge is completely depleted until the battery and power LEDs flash in unison 2 Recharge completely before using the battery is fully charged when the AC Adapter is plugged in and the battery LED is green A AN Tr Title C79FZMST CreationDate 06 15 98 22 38 45 D Solving Computer Problems 3 Repeat these steps three times Always use power management features such as power schemes standby and hibernation How can I get ThinkPad device drivers for Windows 98 You can get the ThinkPad device drivers by using the Diskette Factory gt Using the Diskette Factory section in Chapter 5 of the User s Guide How to install the software Chapter 3 of this book How can I use the Recovery CD to reload my factory installed ThinkPad op
11. cumentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp ale Title C79FZMST CreationDate 06 15 98 22 38 45 D Contents About This Book 0202 a iv Chapter 1 Updates and Corrections 1 Using the ThinkPad Configuration Program 1 Using the Online User s Guide 2 Backing Up Your System aoaaa aa a 3 ConfigSafe naaa aaa 2 ee 3 ThinkPad Web Site or Bulletin Board 3 International Warranty Service Information 3 CONOCE ee eid on Sneath eS Ae Ee eens 4 Using a PG Gardo dirar saanko ba eed oe bbe fo ee 4 Using Power Management 000 4 Using Windows 98 2 0 0 0000 ee y a 5 Chapter 2 Solving Computer Problems 7 Frequently Asked Questions 2 0004 7 Troubleshooting Guide 200 4 14 Troubleshooting Charts 0220004 15 Suspend or Hibernation Problems 16 LCD PODES naor 4 4 amp Paws Owed Aner da 4 SNS 17 PC Card Problems 2 20008 18 A Printer Problem 2 19 External Monitor Problems 19 Port Replicator Problems 21 Other Option Problems 00 23 Software Problems 00 50005 24 Other Problems 4 sects Hh ee a 24 Chapter 3 Reinstall
12. erating system and applications See the Using the Recovery CD section in Chapter 5 of the User s Guide Even though the User s Guide describes procedures applicable to Windows 95 those same procedures apply to Windows 98 Chapter 2 Solving Computer Problems 13 an Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Computer Problems Troubleshooting Guide The following chart shows how to find or solve a problem If a beep sounds if a message appears or if a function related problem occurs 7 Find your symptom from the table and try solving the problem gt Troubleshooting Charts on page 15 Or The User s Guide 2 it you can t solve the problem run the test and make sure the hardware and the device drivers are OK gt Testing Your Computer section in Chapter 5 of the User s Guide 3 Note the error code and have the computer serviced gt Chapter 6 Getting Service in the User s Guide If you accidentally lose or damage software in your computer Recover it by using the Recovery CD or the Diskette Factory Recovering Lost or Damaged Software section in Chapter 5 of the User s Guide m Attention If you power off the computer wait at least 5 seconds before you power it on again If you enter your computer into suspend or hibernation mode also wait at least 5 seconds before resuming normal operation 14 IBM ThinkPad 385XD Guide for Windows 98
13. he Change button The Update Device Driver Wizard window appears 8 Click on the Next button 9 Select Search for a better driver than the one your device is using now Recommended by clicking on it Then click on Next 10 Put a check mark in the Floppy disk drive check box by clicking on it Chapter 3 Reinstalling the Software for Windows 98 27 Title C79FZMST CreationDate 06 15 98 22 38 45 Reinstalling the Software for Windows 98 17 Insert the Video Features Diskette NM2160 for Windows 95 98 into the diskette drive and click on Next 12 When a message appears that Windows has found NeoMagic MagicMedia 128XD click on the Next button 13 Click on the Finish button 14 Remove the Video Features Diskette NM2160 for Windows 95 98 from the diskette drive and click on Yes to reboot the computer 15 Click on Start 16 Move the cursor to Settings then click on Control Panel 17 Double click on Display 18 Choose the correct resolution and color depth in the Display Properties window Reinstalling the Audio Device Driver for Windows 98 28 To reinstall the audio support software for Windows 98 1 Start Windows 98 2 Insert the Audio Features Diskette for Windows 95 98 into the diskette drive 3 Click on Start 4 Click on Run 5 Type A SETUP 6 Click on the Uninstall Crystal Drivers button 7 When you are prompted to restart the computer remove the Audio Features Diskette for Windo
14. ing the Software for Windows 98 25 Reinstalling Microsoft Windows 98 26 Reinstalling the ThinkPad Configuration Program for Windows 98 27 Reinstalling the Display Driver for Windows 98 27 Reinstalling the Audio Device Driver for Windows 98 28 Copyright IBM Corp 1998 iii ATN Title C79FZMST CreationDate 06 15 98 22 38 45 D About This Book This book provides updates and additions to the information in the User s Guide For complete information about your ThinkPad 385XD computer read the User s Guide P N 05L21 43 with this book m Note Your ThinkPad computer does not include the following software so references to it in the User s Guide do not apply to your computer PC Card support software CardWizard Tranxit Your ThinkPad computer supports only Windows 98 References to other operating systems in the User s Guide do not apply to your computer iv IBM ThinkPad 385XD Guide for Windows 98 lt p van Title C79FZMST CreationDate 06 15 98 22 38 45 D Updates and Corrections upaa t Corrections This chapter updates and corrects the information in the User s Guide as follows Using the ThinkPad Configuration program Using the Online User s Guide Backing up your system Using a PC Card Using power management Using Windows 98 Using the ThinkPad Configuration Program The ThinkPad Configuration program window and some features are updated For information
15. is in the window Click on Properties not Dialing Properties Click on the Connection tab If there is a check mark in the Wait for dial tone before dialing box click and remove it Click on Advanced 8 If there is a check mark in the Use error control box click and remove it 9 Add a check mark to the Use flow control by clicking on the box and make sure that the Hardware RTS CTS is selected 10 Close the window by clicking on OK 11 Return to the Modem Properties window by clicking on OK 12 Click on Dialing Properties in the Modem Properties window and fill in all boxes oof oO ine N Note Click on either Tone dialing or Pulse dialing Most telephones today use tone dialing 13 Click on OK 14 Click on Close to close the window 15 Close all active windows Run your modem application again The PC Card is installed and configured but it does not work Modem card Make sure all settings in the Modem Control panel and in your communication application correspond and are correct SCSI card Make sure the correct driver for the SCSI card is installed Note You can insert a SCSI card while you are operating your computer however it is recommended that you insert it at boot time Network card Make sure all network components are correctly installed Combo card Make sure the correct driver for the Combo card is installed Reboot the system and then insert
16. kPoint or other pointing device You can change the display output type to the LCD external monitor or both with the Display Device buttons of the ThinkPad Configuration program or with Fn F7 You can set up the external monitor as follows 1 Double click on My Computer Control Panel and then Display The Display Properties window appears 2 Click on the Settings tab 3 Click on the Advanced button 4 Click on the Monitor tab 5 Click on the Change button The Update Device Driver Wizard window appears 6 Follow the instructions on the screen to select Display a List of All the Drivers and Show All Hardware 7 Select Manufacturers and Models in the next window 8 Click on OK and close the Advanced Properties window 9 Set Color palette and Desktop area in the Display Properties window 10 Click on OK Chapter 2 Solving Computer Problems 11 lt p Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Computer Problems 12 How can I set up the external monitor if the Windows plug and play feature does not detect it Do as follows 1 Double click on My Computer Control Panel and Display The Display Properties window appears 2 Click on the Settings tab 3 Click on the Advanced button 4 Click on the Monitor tab 5 Make sure that Automatically detect Plug amp Play monitors is checked 6 If the option is checked and your monitor is still not recognized
17. lled in a port replicator is not recognized and the PC Card slots are unusable Make sure that The AC Adapter is connected to the port replicator The power on indicator of the port replicator is on The computer is securely attached to the port replicator This problem might happen when you reinstall Windows 98 or when you initialize the system with Easy Setup Do the following procedure to confirm the settings of Windows 98 1 2 3 Click on Start and move the cursor to Settings and Control Panel Then 8 9 Shut down Windows 98 and power off the computer Connect the AC Adapter to the port replicator and attach the computer to the port replicator Power on the computer and start Windows 98 click on Control Panel and double click on System Click on the Device Manager tab and double click on System Device and PCI Bus Click on the Settings tab and confirm that Use BIOS is selected If not click on Use BIOS Click on IRQ Steering and confirm that check marks are added in check boxes of both Use IRQ Steering and Get IRQ table from PCIBIOS 2 1 call If not add check marks in both boxes Click on OK twice Follow the instructions on the screen and restart Windows 98 This problem might also happen when you install a PC Card in a port replicator for the first time To avoid this problem do as follows 1 2 3 4 Click on Start and move the cursor to Settings and Control Panel
18. ogram as j i follows ay 1 Click on Start TrackPoint a iL J 2 Move the cursor on Programs and ThinkPad then click on ThinkPad Configuration Serial Port Infrared My screen keeps blanking when I do not want it to How can I stop this You can disable any system timers such as the LCD turnoff timer or the system standby timer with the ThinkPad Configuration program 7 Start the ThinkPad Configuration program 2 Click on the Power Management button then click on the Power Schemes tab You can disable the system timers by selecting Never rather than a specific time How can I use my infrared port as a communication port If the infrared port is disabled you must enable it before you can use it again To enable your infrared port do as follows 1 Save your work and quit any program you are using 2 Start the ThinkPad Configuration program 8 IBM ThinkPad 385XD Guide for Windows 98 Title C79FZMST CreationDate 06 15 98 22 38 45 D Solving Computer Problems 5 D 3 Click on the Infrared button 4 Click on Enable A Warning might appear that the hardware resource is being used by another communication device 5 Click on Disable Device Another Warning window prompts you to restart your computer 6 Click on OK The computer restarts Notes 1 If you check your infrared port and it is already enabled you can use it immediately without changing any settings 2 You can dis
19. ommunication port If it does not work properly you might have a problem with the communication software application or the cable or device attached to the serial port Check the online help system for your communication software if the cable and attached device appear to be working properly How can I use an external mouse when I am at my desk but then use the TrackPoint when I am away from my desk IBM ThinkPad 385XD Guide for Windows 98 The TrackPoint has an Auto Disable setting that disables it when you power on or restart the computer with an external mouse attached When you want to enable the TrackPoint remove the external mouse then restart the computer Note You can set up the TrackPoint manually with the ThinkPad Configuration program as follows 1 Start the ThinkPad Configuration program 2 Click on the TrackPoint button 3 Select Enable Disable or Auto Disable 4 Click on OK 7 Title C79FZMST CreationDate 06 15 98 22 38 45 D Solving Computer Problems 5 D Why do I not get the highest possible resolution out of my external monitor when am using the LCD and external monitor at the same time You can set any resolution for either the ThinkPad LCD or the external monitor When you use both at the same time the resolution of both is the same If you set a higher resolution for the ThinkPad LCD you can see only part of the screen at a time You can see other parts by moving the image with the Trac
20. orts COM amp LPT in the Device Manager window is correct Click on OK of P e gt Chapter 2 Solving Computer Problems 23 Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Computer Problems Software Problems Problem Action An application program does not run correctly Check the following to make sure that the problem is not being caused by the application program Your computer has the minimum required memory to run the application Refer to the manuals supplied with the application The application is designed to operate with your operating system Other applications run correctly on your computer The necessary device drivers are installed see the Online User s Guide The application works OK when it is run on some other computer If an error message appears when you are using the application program refer to the manuals supplied with the application If these items are correct and you still have a problem contact your place of purchase or the service representative for help Other Problems Problem Cause or Action The computer locks or does not accept any input Your computer might lock when it enters suspend mode during a communication operation You should disable the suspend timer when you are working on the network To power off the computer press the power shutdown switch using the tip of a ballpoint pen The computer does no
21. pad See the following site for technical support information http www ibm com support Chapter 1 Updates and Corrections 5 lt p Title C79FZMST CreationDate 06 15 98 22 38 45 Updates and Corrections 6 IBM ThinkPad 385XD Guide for Windows 98 Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Omputexr Problems Solving Computer Problems Frequently Asked Questions This section addresses frequently asked questions Read this section rather than the corresponding information in the User s Guide Go to the page indicated in the following chart and do the Copyright IBM Corp 1998 specified action Questions Page How can stop the screen from blanking 8 How can set the infrared port 8 How can set the serial port 9 How can switch the TrackPoint and mouse 10 How can set the display resolution 11 How can set the external monitor 12 How can maximize the battery life 12 How can install the device drivers 13 How can I use the Recovery CD 13 Title C79FZMST CreationDate 06 15 98 22 38 45 D Solving Computer Problems To solve the problems discussed in this section you need to use the ThinkPad Configuration program To start the ThinkPad Configuration program find the ThinkPad icon on the taskbar then double click on the icon The ThinkPad Configuration program window appears Display Devices NOTE LCD You can also open the 7 N ThinkPad Configuration pr
22. pe is sold by IBM Your computer must be registered to receive international service however To register call one of the following IWS Southeast Asia Australia New Zealand and Hong Kong 61 2 9354 4171 Canada Latin America and the U S 1 800 497 7426 Europe Middle East and Africa 44 1475 893638 Japan Korea China except Hong Kong and Taiwan 81 462 73 7598 Chapter 1 Updates and Corrections 3 Ca Ltn r I Title C79FZMST CreationDate 06 15 98 22 38 45 D R7 Updates and Corrections 5 D Corrections Note the following corrections The Recovery CD does support Windows 98 The Diskette Factory program does support Windows 98 Using a PC Card You can use a PC Card without PC Card support software CardWizard For details on how to use a PC Card see the manual for Windows 98 In addition if you are using a communication card such as a PC Card modem or a network PC Card you should not enter your computer into suspend mode enter it into hibernation mode or click on Stand by in the Shut Down Window window Note If you want to enter your computer into suspend mode first stop the PC Card in the PC Card PCMCIA Properties window as follows 1 Click on Start move the cursor to Settings and click on Control Panel 2 Double click on PC Card PCMCIA 3 From the list select the card you are stopping 4 Click on the Stop button If you remove a communication PC Card from the PC Ca
23. perties Click on Advanced Click on the Adapter tab Make sure the display driver information in the window is correct of P Did you install the operating system or application program correctly If they are installed and configured correctly have the computer serviced Press the power shutdown switch with the tip of a pen and power off your computer then power it on again Missing discolored or bright dots appear on the screen every time you power on your computer This is not a problem It is an intrinsic characteristic of the TFT technology Your computer display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Chapter 2 Solving Computer Problems 17 Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Computer Problems PC Card Problems Problem Action Your PC Card modem does not work Make sure that the infrared port is disabled and the modem is set up correctly Make sure that the COM port you set for the modem with the ThinkPad Configuration program is the same in the following procedure and that there is no resource conflict To set up the modem do the following 1 Click on Start and move the cursor to Settings and Control Panel Click on Control Panel and then double click on Modem The Modem Properties window appears Make sure the PC Card PCMCIA modem
24. rd slot and then reinsert it later it might not work correctly You need to reboot your computer Using Power Management For information about power management see the Online User s Guide rather than the User s Guide In addition note the following Suppose you activate the alarm action as follows Notification Display message Power level When the alarm goes off the computer will Standby Now if your computer enters into suspend or hibernation mode when the battery is low before the alarm message appears you see the lt gt 4 IBM ThinkPad 385XD Guide for Windows 98 lt p EES Title C79FZMST CreationDate 06 15 98 22 38 45 D Using Windows 98 Updates and Corrections l D message when the computer resumes To resume normal operation press OK Note You can set the alarm action as follows 1 Start the ThinkPad Configuration program 2 Click on Power Management 3 Click on the Alarm tab 4 Put a check mark in the Low Battery Alarm check box the Critical Low Battery Alarm check box or both 5 Set the percentage of the power level 6 Click on the Alarm Action button You can set the alarm action in the next window In Windows 98 it takes longer to enter suspend mode and resume to normal operation than it does in Windows 95 This performance difference is a result of Windows 98 not the ThinkPad features For more information about Windows 98 see the following Web site http www ibm com think
25. rtup Disk tab c Follow the instruction on the screen 4 Create the installation diskettes of the device drivers using the Diskette Factory program You need to create at least the following device driver diskettes Device Driver Diskette Name ThinkPad Configuration Utility Diskette for Windows 98 program Utility Diskette for DOS Personalization Data Disk II for Windows 98 Display driver Video Features Diskette NM2160 for Windows 95 98 Audio device driver Audio Features Diskette for Windows 95 98 5 Reinstall Windows 98 and the software Note The Windows 98 Startup Disk includes real mode CD ROM drivers so that you can use the built in CD ROM drive when you start the system with the CD ROM 25 Title C79FZMST CreationDate 06 15 98 22 38 45 Reinstalling the Software for Windows 98 Reinstalling Microsoft Windows 98 26 You can reinstall Windows 98 by restoring the original preloaded image from the Recovery CD Refer to the User s Guide for how to use the Recovery CD Depending on the optional applications you install with Windows 98 your required disk space varies The following information applies to reinstalling only Windows 98 in your computer Full reinstall on a FAT 16 drive About 225 MB disk space is required Depending on your system configuration and the options you select the required space ranges from 165 MB to 355 MB Full reinstall on a FAT 32 drive About 175 MB disk space is
26. s installed If your computer does not enter suspend or hibernation mode and IBM communication card or modem card is not installed check if suspend or hibernation mode is disabled See Basic in the Online User s Guide for more information 16 IBM ThinkPad 385XD Guide for Windows 98 Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Computer Problems Problem Action The computer does not enter hibernation mode with the Fn F12 key combination Enable hibernation mode as follows 1 Start the ThinkPad Configuration program 2 Click on Power Management 3 Click on the Hibernation tab 4 Click on Enable Hibernation Note If you have already created the hibernation file this button is displayed in gray and you cannot click on it 5 Click on Create Now 6 Click on OK The computer cannot enter hibernation mode when you are using one of the IBM communication PC Cards To enter hibernation mode stop the communication program and then remove the PC Card or turn off power on the PC Card slot using the Control Panel LCD Problems Problem Action The screen is unreadable or distorted Incorrect characters appear on the screen The screen stays on even after you power off your computer Make sure that The display driver is installed correctly by doing the following 1 Start the ThinkPad Configuration program Click on LCD Bh Click on Pro
27. t power off with the power switch If the suspend lamp is on and you are working under battery power change the battery to a fully charged one or change your power source to AC power If you still have a problem press the power shutdown switch using the tip of a ballpoint pen The computer does not start from a diskette Make sure that the startup sequence in Easy Setup is set so that the computer boots from the diskette drive see the ThinkPad Utilities section of the User s Guide Performance degrades when the computer gets hot during use The processor speed might decrease under the following conditions Use in a hot environment High powered processing that requires high power consumption This is not a defect 24 IBM ThinkPad 385XD Guide for Windows 98 Title C79FZMST CreationDate 06 15 98 22 38 45 D Reinsta ing Copyright IBM Corp 1998 Reinstalling the Software for Windows 98 s Software for Windows 98 This chapter describes the reinstallation procedures for Windows 98 and its software for your computer if the original preloaded operating system and device drivers have been deleted Overall Procedure 1 Have the Windows 98 installation package at hand 2 Back up your software and personal data files on the hard disk 3 Create the Windows 98 Startup Disk from the preloaded Windows 98 as follows a Double click on Add Remove Program in the Control Panel b Click on the Sta
28. ter Problems Problem Action Wrong characters appear on the screen Did you install the operating system or application program with the correct procedure If you did have the external monitor serviced Port Replicator Problems Problem Action The computer hangs when you power on or resume operation Make sure that The AC Adapter is connected to the port replicator The power on indicator of the port replicator is on The computer is securely attached to the port replicator If there is still a problem have the port replicator serviced The MIDI connector of the port replicator does not work To enable the MIDI connector of the port replicator use the ThinkPad Configuration program Make sure that the MIDI connector is enabled by doing the following 1 Start the ThinkPad Configuration program MIBL 2 Click on MIDI Joystick Port pi 3 Confirm that the MIDI connector is enabled If not click on Enable then click on OK 4 Close the ThinkPad Configuration program and restart the computer Note When you restart the computer the installation of a MIDI device driver might be required Follow the instructions on the screen and install the device driver for your computer s operating system Chapter 2 Solving Computer Problems 21 Title C79FZMST CreationDate 06 15 98 22 38 45 Solving Computer Problems Problem Action The PC Card insta
29. ttery pack is charged The operating temperature is within the acceptable range Refer to Appendix A in the User s Guide If these items are correct have the computer serviced Error 19 appears and the computer immediately turns off The battery pack power is getting low Connect the AC Adapter to the computer or replace the battery pack with a fully charged one The computer does not return from suspend mode or the suspend lamp stays on and the computer does not work The computer automatically enters suspend or hibernation mode when the battery power is empty Do one of the following Replace the battery pack with a fully charged one and then press Fn Connect the AC Adapter to the computer then press Fn The LCD is blank after resuming Check if an external monitor was not connected before the computer entered suspend mode Do not disconnect the external monitor while the computer is in suspend mode or hibernation mode If no external monitor is attached when the computer resumes the LCD remains blank and output is not displayed This restriction does not depend on the resolution value Your computer does not enter suspend or hibernation mode With ac power your computer cannot enter suspend mode if an IBM communication card is installed A modem card cannot prevent suspend mode however Your computer cannot enter hibernation mode under ac power if either an IBM communication card or a modem card i
30. ws 95 98 from the diskette drive and restart the computer The setup program removes the previous driver if there is one and prepares for the new registration IBM ThinkPad 385XD Guide for Windows 98 te AN Title C79FZMST CreationDate 06 15 98 22 38 45 Reinstalling the Software for Windows 98 5 D 8 When the computer prompts you to install the manufacturer s diskette during the startup of Windows 98 reinsert the Audio Features Diskette for Windows 95 98 into the diskette drive Follow the instructions on the screen Note The MIDI connector is available if your computer is attached to a port replicator option The MIDI connector capability is disabled as a default so you need to enable the function with the ThinkPad Configuration program Chapter 3 Reinstalling the Software for Windows 98 29 lt p
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