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IBM THINKPAD R50series User's Manual

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4. A 49 5 ThinkPad R50 Series Service and Troubleshooting Guide Appendix Wireless related information Wireless interoperability Wireless LAN Mini PCI Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS and or Orthogonal Frequency Division Multiplexing OFDM radio technology and is compliant to e The IEEE 802 11a b g Standard on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers e The Wireless Fidelity WiFi certification as defined by the WECA Wireless Ethernet Compatibility Alliance Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 1 1 as defined by the Bluetooth SIG Following profiles are supported by Bluetooth Daughter Card e Generic Access e Service Discovery e Serial Port e Dial up Networking e FAX e LAN Access using PPP e Personal Area Network e Generic Object Exchange e
5. laser First Edition September 2003 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obli
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17. When installing your hard disk diskette CD DVD or CD RW DVD drive follow the instructions shipped with your hardware and apply pressure only where needed on the device See Access IBM your on board help system for information on replacing your hard disk drive open Access IBM by pressing the Access IBM button Take care in setting passwords Remember your passwords If you forget a supervisor or hard disk password IBM will not reset it and you might have to replace your system board or hard disk drive Other important tips Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure which kind of phone line you are using contact your telephone company Your computer might have both an Ethernet connector and a modem connector If so be sure to connect your communication cable to the correct one so your connector is not damaged See Access IBM your on board help system for information on the location of these connectors press the Access IBM button to open Access IBM Register your ThinkPad products with IBM refer to the Web page www ibm com pc register This can help authorities return your compute
18. Wipe the cover with the clean sponge Wipe the surface again with a dry soft lint free cloth Wait for the surface to dry completely and remove any fibers from the cloth Cleaning your computer keyboard 1 2 Absorb some isopropyl rubbing alcohol on a soft dust free cloth Wipe the keytop surface with the cloth ensuring no liquid drips on or between the keys Allow to dry You can use compressed air to remove any crumbs and dust from beneath the keys Note Avoid spraying cleaner directly on the display or the keyboard Cleaning your computer display 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 8 ThinkPad R50 Series Service and Troubleshooting Guide 8 Caring for your ThinkPad computer Wipe or dust the stain gently with a soft dry cloth If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities Wring out as much of the liquid as you can Wipe the display again do not let any liquid drip into the computer Be sure to dry the display before closing it Chapter 1 Overview of your new ThinkPad computer 9 Caring for your ThinkPad computer 10 ThinkPad R50 Series Service and Troubleshooting Guide Chapte
19. Edit C CONFIG SYS and change a line from device C WINDOWS EMM386 EXE RAM to device C WINDOWS EMM386 EXE NOEMS and save this file CardBus Configuration Error Device Disabled Go to IBM BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system Thermal sensing error The thermal sensor is not functioning correctly Have the computer serviced Authentification of system services failed Press lt Esc gt to resume The IBM Predesktop Area in the HDD is broken To use the IBM Predesktop Area get a Recovery CD and recover the IBM Predesktop Area Errors without messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are using an external monitor refer to Computer screen problems on page 23 Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness level might be set to minimum brightness Adjust the brightness level by pressing Fn Home If the screen still remains blank make sure that e The battery is installed correctly e The ac adapter is connected to the computer and t
20. Enhanced e Docking connector Chapter 1 Overview of your new ThinkPad computer 3 Features e Integrated wireless LAN IEEE 802 11a b g feature on some models e Integrated wireless LAN IEEE 802 11b feature on some models e Integrated Bluetooth feature on some models 4 ThinkPad R50 Series Service and Troubleshooting Guide Specifications Specifications Size 14 inch model e Width 314 mm 12 4 in e Depth 260 mm 10 2 in e Height front 34 mm 1 35 in rear 37 mm 1 46 in 15 inch model e Width 332 mm 13 1 in e Depth 269 mm 10 6 in e Height front 37 mm 1 46 in rear 40 mm 1 58 in Environment e Maximum altitude without pressurization 3048 m 10 000 ft e Temperature At altitudes up to 2438 8000 ft Operating with no diskette 5 to 35 C 41 to 95 F Operating with a diskette 10 to 35 C 50 to 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 2438 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F e Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Heat output e 72 W 246 Btu hr maximum Power source ac adapter e Sine wave input at 50 to 60 Hz e Input rating of the ac adapter 100 240 V ac 50 to 60 Hz Battery pack e Lithium ion Li Ion battery pack
21. 1 2 3 SmartSuite Approach Freelance Graphics Word Pro ScreenCam TeamReview TeamConsolidate TeamMail SmartCenter and Organizer are trademarks of Lotus Development Corporation IBM is a trademark of International Business Machines Incorporated Microsoft and Windows NT are trademarks or registered trademarks of Microsoft Corporation CompuServe is a trademark of CompuServe Incorporated Other company product and services names may be trademarks or service marks of others This offer is subject to change or cancellation without notice Lotus SmartSuite Millennium or support might not be available in all languages or countries Copyright International Business Machines Corporation 1997 All rights reserved English 3 Appendix D Notices 89 Introductory Support Limited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium at no charge for 30 days from date of purchase when you register your IBM hardware Follow these simple guidelines if you encounter a problem or have a question about Lotus SmartSuite Millennium 1 Be at your computer 2 Document what you were doing when the problem occurred write down the exact text of any messages displayed on your screen 3 Create a backup of any files for which you are seeking support This service provides Up and Running assistance only Refer to the IBM documentation that comes with your IBM PC for details of where to call for this free i
22. AS IS WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation Lotus 1 2 3 SmartSuite Word Pro and Organizer are trademarks of Lotus Development Corporation IBM and HelpCenter are trademarks of Intemational Business Machines Corporation in the United States other coun tries or both Other company product and services names may be trademarks or service marks of others This offer is subject to change or cancellation without notice 2001 Copyright Lotus Development Corporation All nights reserved Part Number 32P4547 LL Appendix D Notices 93 94 ThinkPad R50 Series Service and Troubleshooting Guide Index battery problems 24 replacing 35 BIOS Setup Utility 350 C carrying the computer 6 cleaning the computer 9 computer screen 23 configuration setup 30 D diagnosing problems 12 E environment 6 error messages 12 errors without messages 17 F features 3 front view 2 H hard disk problems 25 upgrading 32 help and service 38 around the world 41 by telephone 38 by Web 38 hibernation problems 21 IBM Rapid Restore Ultra program 31 important tips 6 K keyboard problems 19 L locations 2 pas
23. in South Africa Namibia Lesotho and Swaziland Jurisdiction The following exceptions are added to this section 1 In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited Warranty and relating thereto including its existence will be the competent court of law in Vienna Austria Inner City 2 in Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia Tanzania Uganda United Arab Emirates West Bank Gaza Yemen Zambia and Zimbabwe all disputes arising out of this Statement of Limited Warranty or related to its execution including summary proceedings will be submitted to the exclusive jurisdiction of the English courts 3 in Belgium and Luxembourg all disputes arising out of this Statement of Limited Warranty or related to its interpretation or its execution the law and the courts of the capital city of the country of your registered office and or commercial site location only are competent 4 in France Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Comoros Congo Republic Djibouti Democratic Republic of Congo Equatorial Guinea French Guiana French Polynesia Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Madagascar Mali Mauritania Mauritius Mayotte Morocco New Caledonia Niger
24. money refunded The second paragraph does not apply What IBM Will Do to Correct Problems The following is added to this section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this section as to any other actual direct damages IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this section Appendix C Warranty information 69 In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged GERMANY What this Warranty Covers The following replaces the first sentence
25. s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller are responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM for any reason You should remove all such information from the Machine prior to its return Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no more than Appendix C Warranty information 59 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the charges if recurring 12 months charges apply for the Machine that is subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFO
26. the standby mode e If the problem persists do the Solution in the problem below Problem The screen is unreadable or distorted Solution Make sure that e The display device driver is installed correctly e The screen resolution and color quality are correctly set e The monitor type is correct To check these settings do as follows the Display Properties window Click the Settings tab Check whether the screen resolution and color quality are correctly set Click Advanced Click the Adapter tab Make sure ATI Mobility xxxxx or ATI Mobility FIRE GL is shown in the adapter information window BONE Note The device driver name xxxxx depends on the video chip that has been installed on your computer Chapter 2 Solving computer problems 253 Solving computer problems 6 Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshooter button 7 Click the Monitor tab Make sure the information is correct Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshooter button Problem Incorrect characters appear on the screen Solution Did you install the operating system or application program correctly If they are installed and configured correctly have the computer serviced Problem The screen stays on even after
27. 800 224 488 China Mandarin 800 810 1818 China Hong Kong S A R Cantonese Home PC 852 2825 7799 English Commercial PC Putonghua 852 8205 0333 Colombia Spanish 980 912 3021 Denmark Danish 45 20 82 00 Ecuador Spanish 1 800 426911 option 4 Finland Finnish 09 459 69 60 France French 02 38 55 74 50 Germany German 07032 1549 201 India English 1600 44 6666 Indonesia Bahasa Indonesian English 62 21 523 8535 Ireland English 01 815 9202 Italy Italian 02 7031 6101 Japan Japanese English 0120 887 874 Overseas calls 81 44 230 2037 Luxembourg French 298 977 5063 Malaysia English 60 3 7727 7800 Mexico Spanish 001 866 434 2080 40 ThinkPad R50 Series Service and Troubleshooting Guide Getting help and service Country or region Language Telephone Number Middle East 44 0 1475 555 055 Netherlands Dutch 020 514 5770 New Zealand English 0800 446 149 Norway Norwegian 66 81 11 00 Peru Spanish 0 800 50 866 Philippines English 63 2 995 2225 Portugal Portuguese 21 791 5147 Russia Russian 095 940 2000 Singapore English 65 1 800 840 9911 Spain Spanish 91 662 4216 Sweden Swedish 08 477 4420 Switzerland German French Italian 058 333 0900 Taiwan Mandarin 886 2 2725 9799 Thailand Thai 66 2 273 4000 Turkey Turkish 00 800 446 32 041 United Kingdom English 0 1475 555 055 United States English 1 800 426 7378 Uruguay Spanish 000 411 005 6649 Venezuela Spanish 0 800 100 2011 Vietnam Engl
28. 9820 New Zealand 0800 446 149 French 02 210 9800 Bolivia 0800 0189 Norway 66 81 11 00 Brazil 55 11 3889 8986 Peru 0 800 50 866 Canada 1 800 565 3344 Philippines 63 2 995 2225 Toronto 416 383 3344 Chile 800 224 488 Portugal 21 791 5147 China PRC 800 810 1818 Russia 095 940 2000 China Consumer customers Singapore 65 1 800 840 9911 Hong Kong S A R 852 2825 7799 Business customers 852 8205 0333 Columbia 980 912 3021 Spain 911 662 4216 Denmark 45 20 82 00 Sweden 08 477 4420 Ecuador 1 800 426911 option Switzerland 058 333 0900 4 Finland 09 459 69 60 Taiwan 886 2 2725 9799 France 02 38 55 74 50 Thailand 66 2 273 4000 Germany 07032 1549 201 Turkey 00 800 446 32 041 India 1600 44 6666 United Kingdom 0 1475 555 055 Indonesia 62 21 523 8535 United States 1 800 426 7378 Ireland 01 815 9202 Uruguay 000 411 005 6649 Italy 02 7031 6101 Venezuela 0 800 100 2011 Japan 0120 887 874 Vietnam Ho Chi Minh 84 8 829 5160 Luxembourg 298 977 5063 Hanoi 84 4 843 6675 Guarantee supplement for Mexico This supplement is considered part of IBM s Statement of Limited Warranty and shall be effective solely and exclusively for products distributed and commercialized within Territory of the Mexican United States In the event of a conflict the terms of this supplement shall apply Appendix C Warranty information 75 All software programs pre loaded in the equipment shall only have a thirty 30 day guarantee for installation defects
29. Europe shall be valid and applicable in all Western Europe countries provided the Machines have been announced and made available in such countries Governing Law The phrase the laws of the country in which you acquired the Machine is replaced by 1 the laws of Austria in Albania Armenia Azerbaijan Belarus Bosnia Herzegovina Bulgaria Croatia Georgia Hungary Kazakhstan Kyrgyzstan FYR Macedonia Moldova Poland Romania Russia Slovakia Slovenia Tajikistan Turkmenistan Ukraine Uzbekistan and FR Yugoslavia 2 the laws of France in Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Comoros Congo Republic Djibouti Democratic Republic of Congo Equatorial Guinea French Guiana French Polynesia Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Madagascar Mali Mauritania Mauritius Mayotte Appendix C Warranty information 65 Morocco New Caledonia Niger Reunion Senegal Seychelles Togo Tunisia Vanuatu and Wallis amp Futuna 3 the laws of Finland in Estonia Latvia and Lithuania 4 the laws of England in Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia Tanzania Uganda United Arab Emirates the United Kingdom West Bank Gaza Yemen Zambia and Zimbabwe and 5 the laws of South Africa
30. Generic Object Push e File Transfer e Synchronization e Audio Gateway e Headset e Printer e Human Interface Devices Keyboard Mouse Usage environment and your health Wireless LAN Mini PCI Adapter and Bluetooth Daughter Card emit radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Because Wireless LAN Mini PCI Adapter and Bluetooth Daughter Card operate within the guidelines found in radio frequency safety standards and recommendations IBM believes the integrated wireless cards are safe for use by consumers These standards and recommendations reflect the consensus of Copyright IBM Corp 2003 51 the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of Wireless LAN Mini PCI Adapter or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include e Using the integrated wireless cards on board of airplanes or in hospitals e In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wir
31. Nominal voltage 10 8 V dc Capacity 44 AH 6 6 AH on some models Chapter 1 Overview of your new ThinkPad computer Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following these important tips you will get the most use and enjoyment out of your computer Important tips Be careful about where and how you work Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm 5 in Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Be gentle with your computer Avoid placing any objects including paper between
32. Reunion Senegal Seychelles Togo Tunisia Vanuatu and Wallis amp Futuna all disputes arising out of this Statement of Limited Warranty or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 5 in Russia all disputes arising out of or in relation to the interpretation the violation the termination the nullity of the execution of this Statement of Limited Warranty shall be settled by Arbitration Court of Moscow 6 in South Africa Namibia Lesotho and Swaziland both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the High Court in Johannesburg 7 in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty shall be resolved by the Istanbul Central Sultanahmet Courts and Execution Directorates of Istanbul the Republic of Turkey 8 in each of the following specified countries any legal claim arising out of this Statement of Limited Warranty will be brought before and settled exclusively by the competent court of a Athens for Greece b Tel Aviv Jaffa for Israel c Milan for Italy d Lisbon for Portugal and e Madrid for Spain 66 ThinkPad R50 Series Service and Troubleshooting Guide and 9 in the United Kingdom both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the English courts Arbitration The f
33. TrackPoint Rear view O oO E E Q d W Power jack Video out connector USB connector Parallel connector 2 ThinkPad R50 Series Service and Troubleshooting Guide Features Features Processor e Intel Pentium M Processor Memory e Double data rate DDR synchronous dynamic random access memory DRAM Memory Speed Support Your computer may not be able to operate at all memory speeds MHz A system designed for a slower memory speed may be able to utilize faster memory but will only operate at the slower speed Storage device e 2 5 inch hard disk drive Display The color display uses TFT technology e Size 14 1 inch or 15 0 inch depending on the model e Resolution LCD Up to 2048 by 1536 depending on the model External monitor Up to 2048 by 1536 e Brightness control Keyboard e 87 key 88 key or 92 key e UltraNav TrackPoint and touch pad e Fn key function e Access IBM button e Volume control buttons e ThinkLight External interface e Parallel connector IEEE 1284A e External monitor connector e PC Card slot Type II PC Card one or two slots depending on the model or Type III PC Card e Stereo headphone jack e Microphone jack e Video out connector S Video e 2 Universal Serial Bus USB connectors e IEEE 1394 connector on some models e Infrared port e RJ11 telephone connector e RJ45 Ethernet connector Ultrabay
34. contain a 7 character identification in the format IBM FRU Identification of non IBM software problem sources Installation of customer replaceable units CRUs Installation and configuration of machine code or licensed internal code that is designated as customer installable If you do not register your computer with IBM you might be required to present proof of purchase to obtain warranty service Before you call for service You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer and software Copyright IBM Corp 2003 55 Most computers operating systems and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes The information that comes with your computer also describes the diagnostic tests that you can perform If you suspect a software problem refer to the information for the operating system or application program Calling for service Please have the following information ready e Machine type model and serial number e Description of the problem e Exact wording of any error messages e Hardware and software configuration information To find the telephone number for the HelpCenter nearest you see Telephone numbers in Chapter 3 Getting help and service from IBM on p
35. determine the capabilities of their products and update them if needed This IBM hardware product cannot prevent errors that might occur if software upgrades or peripheral devices you use or exchange data with do not process date data correctly The foregoing is a Year 2000 Readiness Disclosure Copyright IBM Corp 2003 77 References to the Web site addresses Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Electronic emission notices Federal Communications Commission FCC Statement ThinkPad R50 machine type 1829 1830 1831 1832 1833 1836 1840 and 1841 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determ
36. information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documentation to process date data correctly within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with these products properly exchange accurate date data with them IBM cannot take responsibility for the date data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed by IBM You should contact the vendors responsible for those products directly to
37. of the first paragraph of this section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this section The minimum warranty period for Machines is twelve months In case IBM or your reseller is unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded The second paragraph does not apply What IBM Will Do to Correct Problems The following is added to this section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence HUNGARY Limitation of Liability The following is added at the end of this section The limitation and exclusion specified herein shall not apply to liability for a breach of contract damaging life physical well being or healt
38. or some of the keys on the keyboard do not work Solution If the problem occurred immediately after the computer returned from standby mode enter the power on password if one has been set If an external keyboard is connected the numeric keypad on your computer does not work Use the numeric keypad on the external keyboard If an external numeric keypad or a mouse is connected 1 Turn off the computer 2 Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If keys on the keyboard still do not work have the computer serviced Problem number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift then press NumLk Chapter 2 Solving computer problems 19 Solving computer problems Problem All or some of the keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer Problem Some or all of the keys on the external keyboard do not work Solution If you are using the ThinkPad Dock the ThinkPad Mini Dock or the ThinkPad Port Replicator II make sure that the keyboard cable is correctly connected to the keyboard connector If the connection is corr
39. still short use a new battery Problem The computer does not operate with a fully charged battery Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery does not charge Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when e The hard disk drive starts accessing the data or when it stops e You are carrying the hard disk drive e You are carrying your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution In the startup menu in IBM BIOS Setup Utility make sure that there is no exclamation point to the left of the hard disk drive or its child node If there is such a mark the hard disk drive is disabled Clear the mark to enable the drive by pressing the Insert key Chapter 2 Solving computer problems 25 Solving computer problems A startup problem Problem The Microsoft Windows operating system will not start Solution Use the Access IBM Predesktop Area to
40. the display and the keyboard or under the keyboard Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 180 degrees as this might damage the computer hinge Carry your computer properly Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables Be sure your computer is in standby or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display 6 ThinkPad R50 Series Service and Troubleshooting Guide Caring for your ThinkPad computer Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Handle storage media and drives properly Avoid inserting diskettes at an angle and attaching multiple or loose diskette labels as these can lodge in the drive If your computer comes with an optical drive such as CD DVD or CD RW DVD drive do not touch the surface of a disc or the lens on the tray Wait until you hear the CD or DVD click into the center pivot of an optical drive such as CD DVD or CD RW DVD drive before closing the tray
41. the standby indicator stays on and the computer does not work Chapter 2 Solving computer problems 21 Solving computer problems Solution If the system does not return from standby mode it may have entered standby or hibernation mode automatically because the battery is depleted Check the standby indicator e If the standby indicator is on your computer is in standby mode Connect the ac adapter to the computer then press Fn e If the standby indicator is off your computer is in hibernation mode or power off state Connect the ac adapter to the computer then press power button to resume operation If the system still does not return from standby mode your system may stop responding and you cannot turn off the computer In this case you need to reset the computer If you have not saved your data it may be lost To reset the computer press and hold the power button for 4 seconds or more If the system is still not reset remove the ac adapter and the battery Problem Your computer does not enter standby or hibernation mode Solution Check whether any option has been selected that would disable your computer from entering standby or hibernation mode Problem The Fn F12 key combination does not make the computer enter hibernation mode Solution The computer cannot enter hibernation mode e If you are using one of the IBM communication PC Cards To enter hibernation mode stop the communication program and then
42. you turn off your computer Solution Press and hold the power switch for 4 seconds or more to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Battery problems Problem The battery cannot be fully charged by the power off method in the standard charge time for your computer Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery is in the computer 3 Connect the ac adapter to the computer and let it charge If the optional Quick Charger is available use it to charge the over discharged battery If the battery cannot be fully charged in 24 hours use a new battery Problem Your computer shuts down before the battery status indicator shows 24 ThinkPad R50 Series Service and Troubleshooting Guide Solving computer problems empty or Your computer operates after the battery status indicator shows empty Solution Discharge and recharge the battery Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery s operating time is
43. your information needs in a single application combining e mail calendaring group scheduling contact and task management Web browsing and knowledge management and lets you work from anywhere Notes synchronizes data with your laptop and per sonal digital assistant PDA so you can take e mail appointments to do s contacts and more on the road About SmartSuite SmartSuite contains powerful applications with time saving atures that give you a head start on ycur work and guide you through tasks Lotus SmartSuite includes Lotus 1 2 3 Lotus Organizer Lotus Word Pro and more Introductory Support Limited intrcductory support is available through tre IBM HelpCenter at no charge for 30 days When calling IBM follow these simple guidelines if you have a problem or have a question about installing Lotus Notes or SmartSuite 1 Be at your computer 2 Write down what you were doing when the problem occurred 3 Write down the exact text of any error messages displayed on your screen 4 Create a backup of any files for which you are seeking support This service provides up and running assistance cnly In the U S call 1 800 772 2227 24 hours per day seven days per week In Canada call 1 800 565 3344 from 8 30 a m to 5 00 p m ET Monday thrcugh Friday You can obtain more extensive support for a fee via Lotus directly Lotus Customer Support Options Warranty support is not provided with this offer Fori
44. C N mero de serie del primer PC Serienummer eerste pc Model Number Numero du modle Numero modella Modelinummer N mero de modeto Modelnummer 99 33P2077 ThinkPad R50 Series Service and Troubleshooting Guide Lotus SMART S millennium edition Congratulations you now have the power to work the way you want Here s the offer As an IBM Personal Computer customer you receive a license for Lotus SmartSuite Millennium Edition This entitles the rightful IBM PC user to one ofthe following options Make one copy of this software from a licensed version of Lotus SmartSuite Millennium Order a CD using one of the following methods Important You are entitled to one CD per license The CD and standard shipping are provided at no additional charge Any applicable duties and taxes imposed by local jurisdictions are extra http smartsuite modusmedia com In Latin American C fees Mail address IBM Lotus SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville NC USA 27560 Fax 919 405 4495 To inquire about an order contact smartsuite_ibm modusmedia com In Asia Pacific Countries Mail address IBM Lotus SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road 03 10 14 Technopark at Chai Chee Singapore 469000 Fax 65 445 5830 smartsuiteapac modusmedia com About SmartSuite Lotus SmartSui
45. CD and Canada standard shipping are provided at no additional Note Only one CD per license charge Any applicable duties and taxes imposed by Please allow 10 to 15 working days for local jurisdictions are extra delivery NO RETURNS ACCEPTED NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS THEY ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with Corporation Lotus 1 2 3 SmartSuite Word Pro Organizer and Notes are trademarks of Lotus Development Corporation IBM and HelpCenter are trademarks of International Business Machines Corporation in the United States other countries or both Other company product and services names may be trademarks or service marks of others This offer is subject to change or cancellation without notice Copyright IBM Corporation 1999 2002 All rights reserved business 84 ThinkPad R50 Series Service and Troubleshooting Guide SMARTSUME Ee J7OCeS edition millennium F licitations vous tes d sormais en mesure de travailler comme vous le souhaitez Notre offre En tant que d tenteur d un ordinateur personnel IBM vous avez re u une licence d utilisation des
46. Program Click Power Management Click the Intel SpeedStep technology tab From the list select the mode you want Click OK ab ONS Problem You cannot connect using the built in wireless networking card Solution If the computer display is closed open it and try again Problem If your operating system is Windows 2000 and you are using a USB 1 x device then when your computer returns from standby or hibernation mode to normal operation the Unsafe Removal of Device message may appear Solution You can safely close this message It is displayed because of the USB 2 0 driver problem on Windows 2000 You can get detailed information in the More Information section of the Microsoft Knowledge Base 328580 and 323754 Visit the Microsoft Knowledge Base homepage at http support microsoft com type the number of the knowledge base article you need in the search field and click the Search button Chapter 2 Solving computer problems 29 Starting IBM BIOS Setup Utility Starting IBM BIOS Setup Utility Your computer provides a program called IBM BIOS Setup Utility that enables you to select various setup parameters Config Set the configuration of your computer Date Time Set the date and time Security Set security features Startup Set the startup device Restart Restart the system Note You can set many of these parameters more easily by using the ThinkPad Configuration Program To start IBM BIOS Se
47. RMED OF THEIR POSSIBILITY 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO DATA 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR 4 LOST PROFITS BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern interpret and enforce all of your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Statement of Limited Warranty without regard to conflict of law principles THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION Jurisdiction All of our rights duties and obligations are subject to the courts of the country in which you acquired the Machine Part 2 Country unique Terms AMERICAS ARGENTINA Governing Law The following is added after the first sentence 60 ThinkPad R50 Series Service and Troubleshooting Guide Any litigation arisin
48. ThinkPad R50 Series Service and Troubleshooting Guide ThinkPad R50 Series Service and Troubleshooting Guide Note Before using this information and the product it supports be sure to read the general information under Appendix Important safety instructions on page 43 Appendix B Wireless related information on page 51 Appendix C Warranty information on page 55 and Appendix D Notices on page 77 TOV pe TO
49. above limitation shall not apply to damages for bodily injuries including death and damages to real property and tangible personal property for which IBM is legally liable 2 UNDER NO CIRCUMSTANCES IS IBM ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 LOSS OF OR DAMAGE TO DATA 2 INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES 3 LOST PROFITS EVEN 68 ThinkPad R50 Series Service and Troubleshooting Guide IF THEY ARISE AS IMMEDIATE CONSEQUENCE OF EVENT THAT GENERATED THE DAMAGES OR 4 LOSS OF BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED AUSTRIA What this Warranty Covers The following replaces the first sentence of the first paragraph of this section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this section The warranty period for Machines is 12 months from the date of delivery The limitation period for consumers in action for breach of warranty is the statutory period as a minimum In case IBM or your reseller is unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your
50. aces a removed part will assume the warranty service status of the removed part Unless IBM specifies otherwise these warranties apply only in the country or region in which you purchased the Machine THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU What this Warranty Does not Cover This warranty does not cover the following e any software programs whether pre loaded or shipped with the Machine or installed subsequently e failure resulting from misuse including but not limited to use of any Machine capacity or capability other than that authorized by IBM in writing accident modification unsuitable physical or operating environment or improper maintenance by you Appendix C Warranty information 57 e failure caused by a product for which IBM is not responsible and e any non IBM products including those that IBM may procure and provide with or integrat
51. age 37 56 ThinkPad R50 Series Service and Troubleshooting Guide IBM Statement of Limited Warranty Z125 4753 07 11 2002 Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms Part 2 Country unique Terms and Part 3 Warranty Information The terms of Part 2 replace or modify those of Part 1 The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract What this Warranty Covers IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications Specifications which are available on request The warranty period for the Machine starts on the original Date of Installation and is specified in Part 3 Warranty Information The date on your invoice or sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise Many features conversions or upgrades involve the removal of parts and their return to IBM A part that repl
52. blem The computer enters standby mode unexpectedly Solution If the processor overheats the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components Also check the settings for standby mode using Battery MaxiMiser Problem The computer enters standby mode immediately after Power on self test POST the standby indicator light turns on Solution Make sure that e The battery is charged e The operating temperature is within the acceptable range Refer to Specifications on page 5 If these items are correct have the computer serviced Problem The critical low battery error message is displayed and the computer immediately turns off Solution The battery power is getting low Connect the ac adapter to the computer or replace the battery with a fully charged one Problem When you take action to return from standby mode the computer display remains blank Solution Check whether an external monitor was disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernation mode If no external monitor is attached when the computer resumes the computer display remains blank and output is not displayed This restriction does not depend on the resolution value Press Fn F7 to bring up the computer display Problem The computer does not return from standby mode or
53. ces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence and 2 as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject 62 ThinkPad R50 Series Service and Troubleshooting Guide of this Statement of Limited Warranty the charge paid by you for the individual Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Bangalore India in accordance with the laws of India then in effect The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the Bar Council of India Other vacancies shall be filled by the respective nominating party Pr
54. clut Lotus 1 2 3 Lotus Organizer Lotus Word Pro et bien d autres applications Introductory Support Le limited introductory support est disponible aupr s du HelpCenter IBM titre gratuit pendant 30 jours Lorsque vous contactez IBM suivez ces simples recommandations si vous avez un probl me ou une question au sujet de l installation de Lotus Notes ou de SmartSuite 1 Installez vous c t de votre ordinateur 2 Inscrivez ce que vous tiez en train de faire au moment o le probl me est survenu 3 Inscrivez le texte exact des messages d erreur affich s sur votre cran 4 Sauvegardez tous les fichiers faisant l objet de votre demande d assistance Ce service ne fournit qu une assistance de mise en marche Aux Etats Unis composez le 1 800 772 2227 vingt quatre heures sur vingt quatre sept jours sur sept Au Canada composez le 1 800 565 3344 de 8 30 20 00 ET du lundi au vendredi Pour une assistance plus compl te et payante contactez directement Lotus Les options des services client Lotus Aucun support de garantie n est inclus dans cette offre Pour plus d informations sur les options des divers supports visitez le site www support lotus com Les contrats de support technique peuvent tre achet s directe ment aupr s de Lotus ou d un revendeur Lotus agr Pour plus d informations sur les mises jour Notes visitez le site www notes net welcome nsf Accord international de licence IBM pour l
55. company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources The computer is categorized as industrial waste It should be properly disposed of by an industrial waste disposal contractor certified by a local government In Appendix D Notices 79 accordance with the Law for Promotion of Effective Utilization of Resources IBM Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers For details visit the IBM Web site at www ibm com jp pc service recycle Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers by the manufacturer was begun on October 1 2003 For details visit the IBM Web site at www ibm com jp pc service recycle personal html Disposing of a ThinkPad computer component containing heavy metal The printed circuit board of a ThinkPad computer contains heavy metal Soldering with lead is used on the printed circuit board To properly dispose of the disused printed circuit board follow the instructions in Collecting and recycling a disused ThinkPad computer Disposing of a disused lithium battery A button shaped lithium battery is installed on the system board of your ThinkPad computer to back up the main battery If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by IBM If you have rep
56. cs in your help system contain brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Use the controls shown to play pause and rewind the video clip Vi ThinkPad R50 Series Service and Troubleshooting Guide Contents Important notice for users Important regulatory notice for users Information about hard disk capacity Finding information with Access IBM Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance Features oo Specifications Caring for your ThinkPad computer Chapter 2 Solving computer problems Diagnosing problems Troubleshooting Error messages Errors without messages A password problem A power switch problem Keyboard problems UltraNav problems Standby or hibernation problems Computer screen problems Battery problems Hard disk drive problems A startup problem Other problems Starting IBM BIOS Setup Utility Recovering pre installed software Upgrading the hard disk drive Replacing the battery Chapter 3 Getting help and service from IBM Copyright IBM Corp 2003 iji iii iji AJUNS 11 12 12 12 17 18 19 19 20 21 23 24 25 26 27 30 31 32 35 37 Getting help and service Getting help on the Web Calling IBM Getting help around the would Appendix A Importan
57. ction The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation Limitation of Liability The following is added to this Section Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation IBM s liability is limited to the repair or replacement of the goods or the supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or Appendix C Warranty information 61 household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA LAOS AND VIETNAM Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York United States of America CAMBODIA INDONESIA LAOS AND VIETNAM Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Singapore in accordance with the Arbitration Rules of Singa
58. d Number Num ro de carte a NASS FREN NREN REEE N mero de Tarjeta Kaart nummer Expiry Date Date d expiration em Fecha de Expiraci n Vervaldatum Name On Card Nom indiqu sur la carte Eur LIN Titular de la Tarjeta Naam op kaart Signature Signature ne sante CT 1 IT Firma Handtekening Datum Fecha Appendix D Notices 92 BCOMMANDEZ MAINTENANT ORDINA ADESSO BESTELLEN SIE JETZ jEFECTUE SU PEDIDO AHORA BESTEL NU E san SUITE Notes Lotus Fulfillment PO Box 3118 Cumbernauld Scotland G68 9JX Web order address ibm modusmedia co uk lotus For queries regarding your Lotus Fulfillment Order please E mail to ibm_smartsuite modusmedia com Please indicate language required Tick box Bato geben Sie die gewumschte Sprache an Kreuren Sie nur ein Feld an MA 0 gens la kana Cooker ane seals once Indique qu idioma prefiere Marque solo una casilla indicare Ia lingua richiesta Selezionare solo una casella Geof do gewenste taal op Kruis d n vakje aan PricespercD pp O ITA GER SPA UK 15 90 1590 15 30 Prezzi C DA C sw T NL C recios Prijzen Prices Exciade Local Tax les prix s entendent hors taxe locale 1 prezzi non includono la tassa locale Quantity Alle Preise ausschi MwSt Todos los precios excluyen impuestos locales De prijzen ajn exclusief lokale belastingen Lotus Please indicate language requi
59. d with this Lotus SmartSuite Millennium brochure If you do not have the CD media for Lotus Notes Mail with this IBM PC this document entitles you to order a CD Rom version of Lotus Notes Mail for a nominal charge for use with Microsoft Windows IBM International Program Licence Agreement This offer is governed by copyright law and the IBM International Program Licence Agreement that comes with your IBM PC Your use of the Lotus SmartSuite Millennium programs or CD Rom described in this offer constitutes acceptance of these terms License Information Additional Terms and Conditions These programs are not for resale Proof of Entitlement The Proof of Purchase for the IBM Personal Computer boxed with this Lotus SmartSuite Millennium brochure should be retained to support your entitlement Program Service Only 30 day up and running support is available See inside this document for information regarding Lotus Customer Support options Statement of Service These programs are provided AS IS PROGRAMS DESIGNATED AS NO ARE PROVIDED WITHOUT A PROGRAM WARRANTY THEY ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation Lotus
60. damages from IBM This section sets out the extent of IBM s liability and your sole remedy 1 will accept unlimited liability for death or personal injury caused by the negligence of IBM 2 Subject always to the Items for Which IBM is Not Liable below IBM will accept unlimited liability for physical damage to your tangible property resulting from the negligence of IBM 3 Except as provided in items 1 and 2 above IBM s entire liability for actual damages for any one Default will not in any event exceed the greater of 1 EUR 125 000 or 2 125 of the amount you paid for the Machine directly relating to the Default Items for Which IBM is Not Liable Save with respect to any liability referred to in item 1 above under no circumstances is IBM its suppliers or resellers liable for any of the following even if IBM or they were informed of the possibility of such losses 1 loss of or damage to data 2 special indirect or consequential loss or 3 loss of profits business revenue goodwill or anticipated savings SLOVAKIA Limitation of Liability The following is added to the end of the last paragraph The limitations apply to the extent they are not prohibited under 373 386 of the Slovak Commercial Code SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of Liability The following is added to this section IBM s entire liability to you for actual damages arising in all situations involving nonperfo
61. disk meets the standards for your country Usually a disk that meets the local standards is marked with a CD logo on the label If you use a disc that does not meet these standards we cannot guarantee that it will play or that if it does play the sound quality will be good DIGITAL AUDIO Problem Playback of DVD is not smooth in Windows 2000 Solution If you select the Maximum Battery mode for the Intel SpeedStep technology this problem may occur This mode is designed to achieve maximum battery life by switching the processor speed between the regular low speed and half of that speed depending on how much the processor is used If the use increases Intel SpeedStep switches the processor speed to the lower speed Operation in this mode can severely degrade the performance of the processor and thus cause the playback of a DVD to be jerky To avoid or reduce this problem you can choose any of three other modes of operation as follows 28 ThinkPad R50 Series Service and Troubleshooting Guide Solving computer problems e Maximum Performance Keeps the processor speed high at all times e Automatic Switches the processor speed between high and low depending on how much the processor is used If the use increases Intel SpeedStep switches the processor speed to high e Battery Optimized Performance Keeps the processor speed low at all times To choose a mode do the following Start the ThinkPad Configuration
62. dware tamper detected The Security Chip has been replaced with a different one Have the computer serviced 0199 System Security IBM Security password retry count exceeded This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the IBM BIOS Setup Utility 01C8 More than one modem devices are found Remove one of them Press lt Esc gt to continue Remove a Modem Mini PCI Card Otherwise press Esc to ignore the warning message If it does not solve this problem have the computer serviced 01C9 More than one Ethernet devices are found Remove one of them Press lt Esc gt to continue Your ThinkPad computer has a built in Ethernet feature and you cannot add another such feature by installing an Ethernet device If this error message is displayed remove the Ethernet device that you installed Otherwise press Esc to ignore the warning message If this does not solve the problem have the computer serviced 13 Chapter 2 Solving computer problems Solving computer problems Message Solution 0200 Hard disk error The hard disk is not working Make sure that the hard disk drive is attached firmly Run the IBM BIOS Setup Utility then make sure the hard disk drive is not disabled in the Startup menu 021x Keyboard error Make sure that there are no objects placed on th
63. e CRC setting in the EEPROM is not correct Go to IBM BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system 0185 Bad startup sequence settings Enter BIOS Setup and load Setup defaults Checksum of the startup sequence setting in the EEPROM is not correct Go to IBM BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system 0187 data access error The access to EEPROM has failed Have the computer serviced 0188 Invalid RFID serialization information area The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced 0189 Invalid RFID configuration information area The EEPROM checksum is not correct block 4 and 5 The system board should be replaced and the UUID needs to be reinstalled Have the computer serviced 0190 Critical low battery error The computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change requested The system configuration change has failed Confirm the operation and try again To clear the error enter the IBM BIOS Setup Utility 0192 System Security IBM Embedded Security har
64. e Machine has been announced and made available by IBM in the country in which you wish to obtain service If you purchased a Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kyrgyzstan Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase a Machine in a Middle Eastern or African country you may obtain warranty service for that Machine from the IBM entity within the country of purchase if that IBM entity provides warranty service in that country or from an IBM reseller approved by IBM to perform warranty service on that Machine in that country Warranty service in Africa is available within 50 kilometers of an IBM approved service provider You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM approved service provider Add the following paragraph in Western Europe Austria Belgium Cyprus Denmark Finland France Germany Greece Iceland Ireland Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal Spain San Marino Sweden Switzerland United Kingdom Vatican State The warranty for Machines acquired in Western
65. e into an IBM Machine at your request The warranty is voided by removal or alteration of identification labels on the Machine or its parts IBM does not warrant uninterrupted or error free operation of a Machine Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation is provided WITHOUT WARRANTIES OF ANY KIND How to Obtain Warranty Service If the Machine does not function as warranted during the warranty period contact IBM or your reseller to obtain warranty service If you do not register the Machine with IBM you may be required to present proof of purchase as evidence of your entitlement to warranty service What IBM Will Do to Correct Problems When you call for service you must follow the problem determination and resolution procedures that IBM specifies technician will attempt to make an initial diagnosis of your problem and help you resolve it over the telephone The type of warranty service applicable to your Machine is specified in Part 3 Warranty Information You are responsible for downloading and installing designated Machine Code microcode basic input output system code called BIOS utility programs device drivers and diagnostics delivered with an IBM Machine and other software updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM p
66. e keyboard or if you have one the external keyboard Turn off the computer and turn off all attached devices Turn on the computer first then turn on the attached devices If you still see the same error code do the following If an external keyboard is connected do the following e Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it does have the external keyboard serviced e Make sure that the external keyboard is connected to the correct connector Test the computer by using PC Doctor e If the computer stops during the test have the computer serviced 0230 Shadow RAM error The shadow RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor If you have increased memory just before turning the computer on reinstall it Then test the memory with PC Doctor 0250 System battery error 0251 System CMOS checksum bad The backup battery which is used to preserve the configuration informatio
67. e tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the IBM PC HelpCenter The following services are available during the warranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service 38 ThinkPad R50 Series Service and Troubleshooting Guide Getting help and service e Engineering change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make selected Engineering Changes ECs available that apply to your hardware The following items are not covered e Replacement or use of non IBM parts or nonwarranted IBM parts Note All warranted parts contain a 7 character identification in the format IBM FRU e Identification of software problem sources e Configuration of BIOS as part of an installation or upgrade e Changes modifications or upgrades to device drivers e Installation and maintenance of network operating systems NOS e Installation and maintenance of application programs Refer to your IBM hardware warranty for a full e
68. ect disconnect the cable and make sure that the built in keyboard operates properly If the built in keyboard works there is a problem with the external keyboard Try using a different external keyboard UltraNav problems Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Pointer drifting might occur for several seconds under the following conditions e When the computer is turned on e When the computer resumes normal operation e When the TrackPoint is pressed for a long time e When the temperature changes Problem The mouse or the pointing device does not work Solution Make sure that the TrackPoint is enabled in the ThinkPad Configuration Program and then try using the TrackPoint If the TrackPoint works the error might be due to the mouse Make sure that the mouse or pointing device cable is securely connected to the ThinkPad Dock II the ThinkPad Mini Dock or the ThinkPad Port Replicator II If your mouse is incompatible with the IBM PS 2 mouse disable the TrackPoint using the ThinkPad Configuration Program 20 ThinkPad R50 Series Service and Troubleshooting Guide Solving computer problems Note For more information see the manual supplied with the mouse Standby or hibernation problems Pro
69. ed by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version SINGAPORE Limitation of Liability The words SPECIAL and ECONOMIC in item 3 in the fifth paragraph are deleted EUROPE MIDDLE EAST AFRICA EMEA THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller 64 ThinkPad R50 Series Service and Troubleshooting Guide How to Obtain Warranty Service If you purchase a Machine in Austria Belgium Cyprus Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Monaco Netherlands Norway Portugal Spain San Marino Sweden Switzerland United Kingdom or Vatican State you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM provided th
70. eless devices in a specific organization e g airport or hospital you are encouraged to ask for authorization to use Wireless LAN Mini PCI Adapter or Bluetooth Daughter Card prior to turning on the ThinkPad computer Authorized Operation Within the United States and Canada The statement below regarding the extended channel mode is applicable when the system supports this function To check the support of this function please see the property of the installed wireless card by referring to the extended channel mode enablement instruction For systems with 802 11b wireless function supporting Extended Channel Mode This device may only be used with Access Points which are authorized for use within the geography in which they are being used The use of this device with an Access Point that is not Wi Fi compliant and not authorized to be used in your geography could result in violation of government regulations Consult the network administrator the instruction manual or the approval label for the Access Point to determine the authorization of your Access Point in your specific country or geographic region Extended Channel Mode should only be selected when the device is operated outside the USA and Canada to avoid the unlikely possibility of unauthorized operation The use of this device outside the United States and Canada in Extended Channel Mode may use frequencies not authorized for use in the United States and Canada Whe
71. es programmes non garantis Cette offre est r gie par la loi sur le copyright et par l accord international de licence IBM pour les programmes non garantis fumi avec votre ordinateur L utilisation des programmes Lotus SmartSuite et ou Lotus Notes ou des CD ROM associ s d crits dans cette offre implique l acceptation de ses termes Ces pro grammes ne peuvent tre revendus Preuve de droit d utilisation La preuve d achat de votre ordinateur personnel IBM tiendra lieu de preuve de droit d utilisation Achat de volume Pour tout achat de Licence d acc s client utilisateur Domino CAL conf rant chaque utilisateur Notes l acc s un serveur Domino ou des produits Notes suppl mentaires SmartSuite ou autres produits Lotus visitez les sites www ibm com ou www lotus com passportadvantage Documentation Manuels Pour toute documentation sur le client Notes 5 0 visitez le site http Notes net doc ou contactez votre revendeur Lotus agr pour commander La prise en charge du PDA requiert des logiciels suppl mentaires Le d lai de r ponse varie en fonction du nombre et de la complexit des appel Appendix D Notices 85 Pour obtenir le s CD Notes et ou SmartSuite Pour commander composez le 800 690 3899 Etats Unis ou Canada Remarque Un seul CD par licence Comptez 10 15 jours ouvrables pour la r ception du produit AUCUN RENVOI NE SERA ACCEPTE Important Vous n avez droit qu a un seul CD par l
72. esktop Area and the Product Recovery program is not contained in the optional hard disk drive Attention Handling a hard disk drive e Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs the physical shock e Do not apply pressure to the cover of the drive e Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following 1 Turn off the computer then disconnect the ac adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Remove the battery 4 Remove the screw that secures the hard disk drive 32 ThinkPad R50 Series Service and Troubleshooting Guide Upgrading the hard disk drive 5 Open the computer display then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer 7 Attach the cover to a new hard disk drive 8 Insert the hard disk drive and its cover into the hard disk drive bay then firmly install them li 9 Close the computer display and place the co
73. exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the service request procedures that IBM or your reseller provides b backup or secure all programs data and funds contained in the Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit IBM to fulfill its obligations and d inform IBM or your reseller of changes in the Machine s location 4 a ensure all information about identified or identifiable individuals Personal Data is deleted from the Machine to the extent technically possible b allow IBM your reseller or an IBM supplier to process on your behalf any remaining Personal Data as IBM or your reseller considers necessary to fulfill its obligations under this Statement of Limited Warranty which may include shipping the Machine for such processing to other IBM service locations around the world and c ensure that such processing complies with any laws applicable to such Personal Data Limitation of Liability IBM is responsible for loss of or damage to your Machine only while it is 1 in IBM
74. from the date of purchase IBM is not responsible for the information in such software programs and or any additional software programs installed by you or installed after purchase of the product Services not chargeable to the guarantee shall be charged to the final user prior an authorization In the event that warranty repair is required please call the Help Center at 001 866 434 2080 where you will be directed to the nearest Authorized Service Center Should no Authorized Service Center exist in your city location or within 50 miles of your city or location the guarantee includes any reasonable delivery charges related to the transportation of the product to our nearest Authorized Service Center Please call the nearest Authorized Service Center to obtain the necessary approvals or information concerning the shipment of the product and the shipment address To obtain a list of Authorized Service Centers please visit www pc ibm com la centros_de_servicio servicio_mexico servicio_mexico html IBM de M xico Manufactura y Tecnologia S A de C V Camino a El Castillo 2200 Salto Jalisco C P 45680 Tel 01 800 3676900 76 ThinkPad R50 Series Service and Troubleshooting Guide Appendix D Notices This publication was developed for products and services offered in the USA IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for
75. g from this Statement of Limited Warranty will be settled exclusively by the Ordinary Commercial Court of the city of Buenos Aires BRAZIL Governing Law The following is added after the first sentence Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro RJ PERU Limitation of Liability The following is added at the end of this section In accordance with Article 1328 of the Peruvian Civil Code the limitations and exclusions specified in this section will not apply to damages caused by IBM s willful misconduct dolo or gross negligence culpa inexcusable NORTH AMERICA How to Obtain Warranty Service The following is added to this Section To obtain warranty service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Limitation of Liability The following replaces item 1 of this section 1 damages for bodily injury including death or physical harm to real property and tangible personal property caused by IBM s negligence and Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws in the Province of Ontario UNITED STATES Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York ASIA PACIFIC AUSTRALIA What this Warranty Covers The following paragraph is added to this Se
76. gation to you Copyright International Business Machines Corporation 2003 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Important notice for users Important regulatory notice for users The ThinkPad R50 Series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations Before you use the ThinkPad R50 Series computer please find and read Regulatory Notice for ThinkPad R50 Series the notice that supplements this Service and Troubleshooting Guide The notice is included in the package with this publication Information about hard disk capacity Instead of providing a recovery CD or a Windows CD with your computer provides simpler methods of accomplishing the tasks typically associated with these CDs The files and programs for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs that IBM preinstalled on your computer resides in a hidden section or partition of the hard disk Although hidden the backups in the partition consume hard disk space Therefore when checking the capacit
77. ges you paid for the Machine For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC The above limitation shall not apply to damages for bodily injuries including death and damages to real property and tangible personal property for which IBM is legally liable 2 UNDER NO CIRCUMSTANCES IS IBM ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 LOSS OF OR DAMAGE TO DATA 2 INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES 3 LOST PROFITS EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES OR 4 LOSS OF BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS FRANCE AND BELGIUM Limitation of Liability The following replaces the terms of this section in its entirety Except as otherwise provided by mandatory law 1 IBM s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non fulfillment of such obligations if IBM is at fault for a maximum amount equal to the charges you paid for the Machine that has caused the damages For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC The
78. grams or the associated CD ROMs described in this offer constitutes acceptance of these terms These programs are not for resale Proof of Entitlement The proof of purchase for your IBM Personal Computer should be retained as your proof of entitlement Volume Purchasing To purchase Domino Per User Client Access Licenses CALs for each Notes user accessing a Domino Server or add Notes SmartSuite or other Lotus products please visit www ibm com or www lotus com passportadvantage Documentation Manuals For Documentation on the Notes 5 0 dient please visit http Notes net doc or call your Lotus authorized reseller to order PDA support requires additional software Response time will vary depending on the number and complexity of incoming calls To obtain your Notes and or SmartSuite CD To order call 800 690 3899 U S or Canada Note Only one CD per license Please allow 10 to 15 working days for delivery NO RETURNS ACCEPTED There is No Charge for the International English CD ROM or French CD ROM NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS THEY ARE PROVIDED AS WITHOUT WARRANTY OF ANY KIND IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED FO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation L
79. h that has been caused intentionally by gross negligence or by a criminal act The parties accept the limitations of liability as valid provisions and state that the Section 314 2 of the Hungarian Civil Code applies as the acquisition price as well as other advantages arising out of the present Statement of Limited Warranty balance this limitation of liability IRELAND What this Warranty Covers The following is added to this section Except as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Limitation of Liability The following replaces the terms of section in its entirety For the purposes of this section a Default means any act statement 70 ThinkPad R50 Series Service and Troubleshooting Guide omission or negligence on the part of IBM in connection with or in relation to the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you whether in contract or tort A number of Defaults which together result in or contribute to substantially the same loss or damage will be treated as one Default occurring on the date of occurrence of the last such Default Circumstances may arise where because of a Default you are entitled to recover
80. have been run and that it has found no problems consider running more of the tests in PC Doctor for Windows If you are preparing to contact IBM for support be sure to print the test log so that you can rapidly provide information to the help technician Troubleshooting If you do not find your problem here refer to Access IBM your on board help system Open Access IBM by pressing the Access IBM button The following section only describes problems that might prevent you from accessing this help system Error messages Notes 1 In the charts x can be any character 2 The version of PC Doctor referred to here is PC Doctor for Windows Message Solution POST task 0175 Bad CRC1 stop The EEPROM checksum is not correct block 6 Have the computer serviced tampered with 0176 System Security This message is displayed if you remove the Security Chip and reinstall it The System has been or install a new one To clear the error enter the IBM BIOS Setup Utility If this does not solve the problem have the computer serviced 12 ThinkPad R50 Series Service and Troubleshooting Guide Solving computer problems Message Solution 0177 Bad SVP data stop POST task Checksum of the supervisor password in the is not correct The system board should be replaced Have the computer serviced 0182 Bad CRC2 Enter BIOS Setup and load Setup defaults Checksum of th
81. he power cord is plugged into a working electrical outlet e The computer power is on Turn on the power switch again for confirmation If these items are properly set and the screen remains blank have the computer serviced Chapter 2 Solving computer problems 17 Solving computer problems Problem When I turn on the machine nothing appears on the screen but I hear two or more beeps Solution Make sure that the memory card is installed correctly If it is but the screen is still blank and you hear five beeps have the computer serviced If you hear 4 cycles of 4 beeps each the Security Chip has a problem Have the computer serviced Problem When I turn on the machine only a white pointer appears on a blank screen Solution Reinstall your operating system and turn on the computer If you still see only the pointer on the screen have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Do one of the following to exit from the screen saver or to resume from standby or hibernation mode e Touch the TrackPoint or the touch pad e Press a key e Press the power switch Problem The DOS full screen looks smaller Solution If you use a DOS application that supports only 640x480 resolution VGA mode the screen image might look slightly distorted or appear smaller than the display size This is to maintain compatibilit
82. help solve or identify your problem Starting the Access IBM Predesktop Area is easy To open the Access IBM Predesktop Area do the following 1 Turn off your PC and then turn it back on again 2 Watch the screen carefully while your PC starts When the message To interrupt normal startup press the blue Access IBM button is displayed at the lower left of the screen press the blue Access IBM button The Access IBM Predesktop Area opens to the Utilities page A window such as this will appear IBM Predesktop Area Startup Startup sequence Preferences d You have requested to interrupt the normal startup sequence You can use the utility applications on this page if you need to change computer configuration settings or if your computer cannot open the desktop normally When you use these utilities you might need to restart your computer for any changes to take effect Press Exit to resume the 3 After the Access IBM Predesktop Area opens to the Utilities page you can select from the following icons e Start setup utility opens the IBM BIOS Setup Utility program e Recover to factory contents erases all files on primary partition the s x Information RRPC Start setup Recover to Restore your utility factory contents backups Help Exit Run Create diagnostic diagnostics disks Display 2 19 44 PM C drive and installs the software contents present when your PC was man
83. icence Le CD et les frais d envoi sont gratuits mais les taxes et droits en vigueur localement seront factures AUCUN SERVICE DE PROGRAMME N EST DISPONIBLE POUR CES PROGRAMMES ILS SONT FOURNIS L ETAT SANS AUCUNE GARANTIE D AUCUNE SORTE EXCLUT TOUTE GARANTIE EXPRESSE OU IMPLICITE NOTAMMENT TOUTE GARANTIE DE QUALITE ET D ADEQUATION A UN USAGE PARTICULIER U S Government Users Restricted Rights Utilisation duplication ou divulgation limit es par le Contract Schedule ADP GSA avec IBM Corporation Lotus 1 2 3 SmartSuite Word Pro Organizer et Notes sont des marques d pos es de Lotus Development Corporation IBM et HelpCenter sont des marques d pos es de International Business Machines Corporation aux Etats Unis et ou dans d autres pays Les noms d autres services produits ou soci t s peuvent tre des marques d pos es ou de service d autres soci t s Cette offre peut faire l objet d annulation ou de modification sans avis pr Copyright IBM Corporation 1999 2002 Tous droits r serv s Part Number Num ro de r f rence 49P1094 business ThinkPad R50 Series Service and Troubleshooting Guide Lotus SMARTS Lotus SmartSuite Millennium Edition License CD millennium edition SmartSuite Millennium Edition prepares you for a new era in computing Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win Lotus SmartSuite provides eight innovat
84. iety of sources available from IBM to assist you This section contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your computer and whom to call for service should it be necessary Microsoft Service Packs are the latest software source for Windows product updates They are available via Web download connection charges may apply or via CD ROM For more specific information and links please go to www microsoft com IBM offers Up and Running technical assistance with installation of or questions related to Service Packs for your IBM preloaded Microsoft Windows product For information please contact the IBM HelpCenter at the phone number s listed in Calling IBM Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier You also can order publications through the IBM Publications Ordering System at wwweelink ibmlink ibm com public applications publications cgibin pbi cgi Calling IBM If you hav
85. ined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party 78 ThinkPad R50 Series Service and Troubleshooting Guide International Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543 2193 Tested Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B Emission Co
86. irman then the Central Chamber of Commerce in Helsinki will appoint the chairman EUROPEAN UNION EU THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES Consumers have legal rights under applicable national legislation governing the sale of consumer goods Such rights are not affected by the warranties provided in this Statement of Limited Warranty How to Obtain Warranty Service The following is added to this section To obtain warranty service from IBM in EU countries see the telephone listing in Part 3 Warranty Information You may contact IBM at the following address IBM Warranty amp Service Quality Dept PO Box 30 Spango Valley Greenock Scotland PA16 OAH Appendix C Warranty information 67 AUSTRIA DENMARK FINLAND GREECE ITALY NETHERLANDS NORWAY PORTUGAL SPAIN SWEDEN AND SWITZERLAND Limitation of Liability The following replaces the terms of this section in its entirety Except as otherwise provided by mandatory law 1 IBM s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty or due to any other cause related to this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non fulfillment of such obligations if IBM is at fault or of such cause for a maximum amount equal to the char
87. ish Vietnamese Ho Chi Minh 84 8 829 5160 Hanoi 84 4 843 6675 Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service International Warranty Service is available for your computer Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service Chapter 3 Getting help and service from IBM 41 Getting help and service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to www ibm com pc support and click Warranty Eligible IBM computers are identified by their four digit machine types For more information about International Warranty Service see Service Announcement 601 034 at www ibm com Click Support amp downloads click Announcement letters and click Announcements search In the Search by letter number only field type 601 034 and click Search 42 ThinkPad R50 Series Se
88. ive applications with time saving features that give you a head start on your work and guide you through tasks with fewer steps to perform your tasks Other highlights include Lotus 1 2 3 spreadsheet Lotus 1 2 3 Millennium Edition for Windows combines over 15 years of computer productivity innovations into the world s most famous spreadsheet 1 2 3 Millennium Edition delivers new easy to use tools to help users complete everyday tasks efficiently and effectively the NEW FastSite intranet publisher Making its debut is Lotus FastSite the suite s new document publishing tool for the Web Organizer time and contact manager Lotus Organizer is the award winning personal and group scheduler with more than 20 million users worldwide Word Pro word processor Lotus Word Pro Millennium Edition for Windows increases word processing productivity for end users by providing the most advanced technology in the areas of Internet publishing file compatibility and speech recognition Freelance Graphics presentation graphics Lotus Freelance Graphics Millennium Edition for Windows transforms presentation graphics into an everyday visual communications tool for individuals and teams Approach database Lotus Approach Millennium Edition for Windows is the award winning relational database that provides an easy way to query report on and analyze data ScreenCam multimedia software Lotus ScreenCam is Lotus 32 bit PC Screen capture s
89. laced it by yourself and want to dispose of the disused lithium battery insulate it with vinyl tape contact your place of purchase and follow the instructions You can also see the instructions at www ibm com jp pc recycle battery If you use a ThinkPad computer at home and need to dispose of a lithium battery you must comply with local ordinances and regulations Handling a disused ThinkPad battery pack Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack If you are a company ThinkPad computer user and need to dispose of a battery pack contact the proper person in IBM sales service or marketing and follow that person s instructions You can also see the instructions at www ibm com jp pc recycle battery If you use a ThinkPad computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations 80 ThinkPad R50 Series Service and Troubleshooting Guide Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM ThinkLight IBM logo ThinkPad HelpCenter TrackPoint PS 2 Ultrabay Rapid Restore UltraNav Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel Pentium and Intel SpeedStep are trademarks of Intel Corporation in the United States and or other countries For a complete list of Intel trademarks
90. logiciels Lotus SmartSuite Edition Millennium et Client Lotus Notes V5 Le client Notes vous donne acc s la messagerie Internet partir de n importe quel serveur POP3 ou IMAP4 standard Si vous utilisez Notes avec le serveur Domino vous devez acqu rir une Licence d acc s client utilisateur Domino Client Access License CAL Pour plus d informations sur l achat de cette licence permettant de se connecter un serveur Domino reportez vous la section Achat de volume ci apr s A propos de Lotus Notes Lotus Notes propose un acc s au World Wide Web en un clic de souris associ des services de messagene et de collaboration universels dans un environnement tr s facile utiliser et personnali sable Combinant les fonctionnalit s de courrier lectronique agen da planification de groupe navigation Web et gestion de l infor mation knowledge management Notes permet de g rer en une seule application et o que vous soyez toutes les donn es dont vous avez besoin Notes synchronise ces donn es avec votre portable ou votre assistant num rique personnel PDA vous per mettant de traiter loin de votre lieu de travail messages lectro niques rendez vous contacts et diverses autres taches A propos de SmartSuite Grace a ses applications puissantes dot es de fonctionnalit s qui vous guident dans vos diff rentes taches SmartSuite conjugue effi cacit du travail et gain de temps Lotus SmartSuite in
91. mpliance Statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe B est conform a la norme NMB 003 du Canada European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electro magnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product satisfies the Class B limits of EN 55022 Product notice requirements The following notice applies to machines equipped with both a DVD and a TV out function This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing use only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Environmental notices for Japan If you are a company employee and need to dispose of a ThinkPad computer that is the property of the
92. mputer locks or does not accept any input Solution Your computer might lock when it enters standby mode during a communication operation Disable the standby timer when you are working on the network To turn off the computer press and hold the power switch for 4 seconds or more Problem The computer does not turn off with the power switch Solution If the standby indicator is on and you are working under battery power replace the battery with a fully charged one or change your power source to ac power Chapter 2 Solving computer problems 27 Solving computer problems If you still have the problem press and hold the power switch for 4 seconds or more this forces the computer to turn off Problem The computer does not start from a device you want such as a diskette drive Solution Refer to the Startup menu of the IBM BIOS Setup Utility Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled by checking that there is no mark preceding the device name Problem The computer does not respond Solution IRQs for the PCI are all set as 11 The computer does not respond because it cannot share the IRQ with other devices Refer to the ThinkPad Configuration Program Problem The computer can not play a CD or the sound quality is not good Solution Be sure that the
93. mputer serviced failed 02F7 Fail safe timer NMI Have the computer serviced failed 1802 Unauthorized The Mini PCI network card is not supported on this computer Remove it network card is plugged in Power off and remove the miniPCI network card 1803 Unauthorized The daughter card is not supported on this computer Remove it daughter card is plugged in Power off and remove the daughter card Chapter 2 Solving computer problems 15 Solving computer problems Message Solution 1810 Hard disk partition layout error A problem in recognizing the layout of the partition on the hard disk has halted computer startup Either the IBM Predesktop Area has been deleted or the hard disk contains corrupt data To try to restart your computer complete one of the following If the IBM Predesktop Area has been deleted 1 Press to open the IBM BIOS Setup Utility 2 Select Security gt IBM Predesktop Area gt Access IBM Predesktop Area 3 Set this item to Disabled 4 Save and exit If the above fails 1 Press Enter 2 Double click RECOVER TO FACTORY CONTENTS and follow on screen instructions Note This will permanently erase the entire contents of the hard disk and then restore software preinstalled by IBM e Press to open IBM BIOS Setup Utility or Enter to start the IBM Predesktop Area If the computer still does not start call the IBM HelpCenter Telephone numbers a
94. mputer with its bottom side up Reinstall the screw 10 Reinstall the battery Chapter 2 Solving computer problems 33 Upgrading the hard disk drive 11 Turn the computer over again Connect the ac adapter and the cables to the computer 34 ThinkPad R50 Series Service and Troubleshooting Guide Replacing the battery Replacing the battery 1 Turn off the computer or enter hibernation mode Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide and hold the battery latch to the unlocked position FF and remove the battery H Chapter 2 Solving computer problems 35 Replacing the battery 5 Slide the battery latch to the locked position 6 Turn the computer over again Connect the ac adapter and the cables to the computer 36 ThinkPad R50 Series Service and Troubleshooting Guide Chapter 3 Getting help and service from IBM Getting help and service 38 Calling IBM Getting help on the Web 38 Getting help around the world Copyright IBM Corp 2003 38 Al 37 Getting help and service Getting help and service If you need help service technical assistance or just want more information about IBM products you will find a wide var
95. n such as the date and time while the computer is turned off is depleted Replace the battery and run IBM BIOS Setup Utility to verify the configuration If you still have a problem have the computer serviced The system CMOS might have been corrupted by an application program The computer uses the default settings Run IBM BIOS Setup Utility to reconfigure the settings If you still see the same error code have the computer serviced 0260 System timer error Have the computer serviced 0270 Real time clock error Have the computer serviced 0271 Date and time error Neither the date nor the time is set in the computer Set the date and time using the IBM BIOS Setup Utility 14 ThinkPad R50 Series Service and Troubleshooting Guide Solving computer problems Message Solution 0280 Previous boot Your computer was previously unable to complete the boot process incomplete Turn the computer off then turn it on to start the IBM BIOS Setup Utility Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10 If you still see the same error code have the computer serviced 02D0 System cache error The cache is disabled Have the computer serviced 02F4 EISA CMOS not Have the computer serviced writable 02F5 DMA test failed Have the computer serviced 02F6 Software NMI Have the co
96. n used with an authorized Wireless Access Point that is Wi Fi compliant or in Ad Hoc mode this device will operate in its authorized modes in all geographies Please reconfigure selected frequencies when you travel from one country to another 52 ThinkPad R50 Series Service and Troubleshooting Guide Enabling Extended Channel Mode The statement below regarding the extended channel mode is applicable when the system supports this function To check the support of this function please see the property of the installed wireless card by referring to the extended channel mode enablement instruction In countries other than the United States and Canada extra IEEE 802 11b channels may be supported If you have a problem to connect an Access Point please contact your system administrator or check your Access Point to know which channel is used And if the 802 11b channel is 12 or greater you will need to enable Extended Channel Mode with next steps 1 6 Start Windows 2000 Logon with administrative privileges 2 Right mouse click on My computer on Desktop and select Property 3 4 Double click on Network Adapter locate a wireless adapter device right Click on Hardware Tab and push Device Manager Button mouse click on the device and select Property Click on Advanced Tab Select Extended Channel Mode and set the value to Enable Note This will be applied for systems with 802 11b wireles
97. nformation about various support options please visit www support lotus com Technical support contacts can be pur chased directly from Lotus or from a Lotus Authorized Resellet For nformation about Notes updates please visit www notes net welcome nsf IBM International License Agreement for Non Warranted Programs This offer is governed by copyright law and the IBM Intemational License Agreement for Non Warranted Programs that comes with your computer Your use of the Lotus SmartSuite and or Lotus Notes programs or the associated CD ROMs described in this offer constitutes acceptance of these terms These programs are not for resale Proof of Entitlement The proof of purchase for your Personal Computer should be retained as your proof of entitlement Volume Purchasing To purchase Domino Per User Client Access Licenses CALs for each Notes user accessing 8 Domino Server or additional Notes SmartSuite or other Lotus products please visit www ibm com or www lotus com passportadvantage Documentation Manuals For Documentation on the Notes 5 0 client please visit http Notes net doc or call your Lotus authorized reseller to order PDA support requires additional software Response time will vary depending on the number and complexity of incoming calls Appendix D Notices 83 To obtain your Notes and or SmartSuite CD Important To order call 800 690 3899 U S or You are entitled to one CD per license The
98. ntroductory telephone support Lotus Warranty Support Lotus Warranty support is not included with this offer Lotus on the Web The Lotus Web site provides you with complete access to information about Lotus its products Business Partners Solutions and Education Access the site at http www lotus com Paid Support You can obtain more extensive support such as assistance to how to questions for a fee through Lotus directly on 44 870 6006123 For more information about Lotus support options visit the Lotus support web pages at www support lotus com For queries with regard to your Smartsuite CD order fulfillment from the coupon supplied please E Mail to Ibm_millennium modusmedia com 4 English An IBM Company 90 ThinkPad R50 Series Service and Troubleshooting Guide OMMANDEZ MAINTENANT ORDINA ADESSO BESTELLEN SIE JETZ jEFECTUE SU PEDIDO AHORA BESTEL NU is su Notes DELIVERY DETAILS DETAILS DE LA LIVRAISON LIEFERANGAB DETALLES DE LA ENTREG SEGNA FLEVERINGSDETAILS First Name Samame Nom Cognome Nachname Apellidos Achtemaam Company Name Soci t Societ Firmenname Nombre de la empresa Bedrijtsaaam Address Adresse Indirizzo Anschrit Direcci n Adres Pays Paese Land glement Dettagli pagamento Zahlungsinformationen Detalles de pago Betalingsgegevens Card Type Type de carte Tipo di carta di credit EAT he de ce Rini vsa MASTERCARD AMEX Car
99. oceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version JAPAN Governing Law The following sentence is added to this Section Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust MALASIA Limitation of Liability The word SPECIAL in item 3 of the fifth paragraph is deleted NEW ZEALAND What this Warranty Covers The following paragraph is added to this Section The warranties specified in this section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Appendix C Warranty information 63 Where Machines are not acquired for the purp
100. oftware for Windows English 1 Appendix D Notices 87 and SmartCenter Internet information manager Lotus SmartCenter is SmartSuite Millennium Edition s customizable command center designed to work like a file cabinet SmartCenter offers users a simple way to access and organize information from SmartSuite applications Lotus Notes and the Internet m notes Notes R5 with Messaging License Also included is a Lotus Notes R5 with Messaging license No Cal the most advanced messaging client for the intranet Notes Mail is the messaging client in the Lotus Notes family of versatile easy to use clients With integrated e mail Web acess POP3 support group scheduling newsgroups document libraries and discussions no other messaging client can match the power and convenience of Lotus Notes To obtain your CD please complete the enclosed fulfilment form or obtain media through your Lotus reseller KEY FEATURES AND BENEFITS NEW Lotus FastSite A streamlined desktop application that makes Internet publishing fast and easy You created the content now you can easily format it for publishing to the Internet or your company s intranet Year 2000 Ready Be ready for the new millennium SmartSuite applications are consistent with Lotus and IBM s definition for year 2000 readiness Compatibility With Microsoft Office and most other popular desktop applications Integration with Lotus Notes and most other strategic enterprise system
101. ollowing is added under this heading In Albania Armenia Azerbaijan Belarus Bosnia Herzegovina Bulgaria Croatia Georgia Hungary Kazakhstan Kyrgyzstan FYR Macedonia Moldova Poland Romania Russia Slovakia Slovenia Tajikistan Turkmenistan Ukraine Uzbekistan and FR Yugoslavia all disputes arising out of this Statement of Limited Warranty or related to its violation termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in Vienna Vienna Rules by three arbitrators appointed in accordance with these rules The arbitration will be held in Vienna Austria and the official language of the proceedings will be English The decision of the arbitrators will be final and binding upon both parties Therefore pursuant to paragraph 598 2 of the Austrian Code of Civil Procedure the parties expressly waive the application of paragraph 595 1 figure 7 of the Code IBM may however institute proceedings in a competent court in the country of installation In Estonia Latvia and Lithuania all disputes arising in connection with this Statement of Limited Warranty will be finally settled in arbitration that will be held in Helsinki Finland in accordance with the arbitration laws of Finland then in effect Each party will appoint one arbitrator The arbitrators will then jointly appoint the chairman If arbitrators cannot agree on the cha
102. ome countries 4 Customer Carry In or Mail In Service You will deliver or mail as IBM specifies prepaid unless IBM specifies otherwise the failing Machine suitably packaged to a location IBM designates After IBM has repaired or exchanged the Machine IBM will make it available for your collection or for Mail in Service IBM will return it to you at IBM s expense unless IBM specifies otherwise You are responsible for the subsequent installation and verification of the Machine The IBM Machine Warranty worldwide web site at www ibm com servers support machine_warranties provides a worldwide overview of IBM s Limited Warranty for Machines a Glossary of IBM definitions Frequently Asked Questions FAQs and Support by Product Machine with links to Product Support pages The IBM Statement of Limited Warranty is also available on this site in 29 languages To obtain warranty service contact IBM or your IBM reseller 74 ThinkPad R50 Series Service and Troubleshooting Guide HelpCenter telephone numbers Phone numbers are subject to change without notice Country or Region Telephone Number Country or Region Telephone Number Africa 44 0 1475 555 055 Malaysia 60 3 7727 7800 Argentina 0800 666 0011 Mexico 001 866 434 2080 Australia 131 426 Middle East 44 0 1475 555 055 Austria 01 24592 5901 Netherlands 020 514 5770 Belgium Dutch 02 210
103. ormal service area contact your local IBM representative or your reseller for country and location specific information 1 Customer Replaceable Unit CRU Service IBM will ship CRU parts to you for your replacement If IBM instructs you to return the replaced CRU you are responsible for returning it to IBM in accordance with IBM s instructions If you do not return the defective Appendix C Warranty information 73 CRU if IBM so instructs within 30 days of your receipt of the replacement CRU IBM may charge you for the replacement 2 On site Service IBM or your reseller will either repair or exchange the failing Machine at your location and verify its operation You must provide suitable working area to allow disassembly and reassembly of the IBM Machine The area must be clean well lit and suitable for the purpose For some Machines certain repairs may require sending the Machine to an IBM service center 3 Courier or Depot Service You will disconnect the failing Machine for collection arranged by IBM IBM will provide you with a shipping container for you to return your Machine to a designated service center A courier will pick up your Machine and deliver it to the designated service center Following its repair or exchange IBM will arrange the return delivery of the Machine to your location You are responsible for its installation and verification This type of service is called ThinkPad EasyServ or EasyServ in s
104. oses of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act PEOPLE S REPUBLIC OF CHINA PRC Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York United States of America except when local law requires otherwise PHILIPPINES Limitation of Liability Item 3 in the fifth paragraph is replaced by the following SPECIAL INCLUDING NOMINAL AND EXEMPLARY DAMAGES MORAL INCIDENTAL OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Metro Manila Philippines in accordance with the laws of the Philippines then in effect The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the Philippine Dispute Resolution Center Inc Other vacancies shall be fill
105. ot 1 2 3 SmartSuite Word Pro Organize and Notes ase trademarks of Lotus Development Corporation IEM and HelpCenter are trademarks of International Business Machines Corporation in the United States other countries or both Other company product and services names may be trademarks or service marks of others This offer is subject to change or cancellation without notice 2002 Copyright Lotus Development Corporation Copyright EM Corporation Al rights reserved Part Number 11K6273 Lotus An IBM Company SUPERHUMANSOFTWARE wwwlotus com Q e business ThinkPad R50 Series Service and Troubleshooting Guide 82 millennium edition Congratulations you now have the power to work the way you want Here s the offer As an IBM Personal Computer customer you receive a license for both Lotus SmartSuite Millennium Edition and Lotus Notes R5 Client software The Notes client allows you to access Internet Mail from any industry standard POP3 or IMAP4 server If you use Notes in conjunction with Domino Server you must purchase a Domino Per User Client Access License CAL Please refer to the Volume Purchasing section below for details on how to purchase CALs for connection to a Domino server About Lotus Notes You get the entire World Wide Web and its point and click ease combined with world class messaging and collabcration in an easy to use and customizable environment Notes lets you manage all
106. pore International Arbitration Center SIAC Rules then in effect The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law The number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings Vacancies in the post of chairman shall be filled by the president of the SIAC Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version HONG KONG 5 OF CHINA AND MACAU 5 OF CHINA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of Hong Kong Special Administrative Region of China INDIA Limitation of Liability The following repla
107. r to you if it is lost or stolen Registering your computer also enables IBM to notify you about possible technical information and upgrades Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer Do not modify or tape the latches to keep the display open or closed Chapter 1 Overview of your new ThinkPad computer 7 Caring for your ThinkPad computer Take care not to turn your computer over while the ac adapter is plugged in This could break the adapter plug Turn off your computer if you are replacing a device in a device bay or else verify that the device is warm or hot swappable If you exchange drives in your computer reinstall the plastic bezel faces if supplied Store your external and removable hard disk diskette CD DVD and CD RW DVD drives in the appropriate containers or packaging when they are not being used Cleaning the cover of your computer Occasionally clean your computer as follows 1 5 Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent Absorb the diluted detergent into a sponge Squeeze excess liquid from the sponge Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip Wipe the surface to remove the detergent Rinse the sponge with clean running water
108. r 1 and 3 1830 All Parts and Labor 3 years 1 and 3 1831 All Parts and Labor 3 years 1 and 2 1832 All Parts and Labor 3 years 1 and 3 1833 All Parts and Labor 3 years 1 and 2 1836 US Parts and Labor 1 year 1 and 3 1840 All Parts and Labor 4 years 1 and 3 1841 All Parts and Labor 4 years 1 and 2 A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service without charge for 1 parts and labor during the first year of the warranty period and 2 parts only on an exchange basis in the second and third years of the warranty period IBM will charge you for any labor provided in performance of the repair or replacement s in the second and third year of warranty period When more than one type of warranty service is listed IBM will determine which type of warranty service is appropriate for the repair Types of Warranty Service If required IBM provides repair or exchange service depending on the type of watranty service specified for your Machine in the above table and as described below Warranty service may be provided by your reseller if approved by IBM to perform warranty service Scheduling of service will depend upon the time of your call and is subject to parts availability Service levels are response time objectives and are not guaranteed The specified level of warranty service may not be available in all worldwide locations additional charges may apply outside IBM s n
109. r 2 Solving computer problems Diagnosing problems Troubleshooting Error messages Errors without messages A password problem A power switch problem Keyboard problems UltraNav problems Standby or hibernation problems Copyright IBM Corp 2003 12 12 12 17 18 19 19 20 21 Computer screen problems Battery problems Hard disk drive problems A startup problem Other problems Starting IBM BIOS Setup Utility Recovering pre installed software Upgrading the hard disk drive Replacing the battery 23 24 25 26 27 30 31 89 11 Solving computer problems Diagnosing problems If you have a problem with your computer you can test it by using PC Doctor for Windows To run PC Doctor for Windows do as follows 1 Click Start 2 Move the pointer to All Programs in Windows other than Windows XP Programs and then to PC Doctor for Windows 3 Click PC Doctor 4 Choose one of the tests from either Device Categories or Test Scripts Attention Running any tests may take up to several minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running The System Test of the Test Scripts runs some tests of critical hardware components but it does not run all of the diagnostic tests in PC Doctor for Windows If PC Doctor for Windows reports that all of the tests in the System Test
110. re listed in Calling IBM on page 38 The power on password prompt A power on password or a supervisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have the computer serviced The hard disk password prompt A hard disk password is set Type the password and press Enter to use the computer If you still see the same error message have the computer serviced Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode and your computer cannot resume normal operation e Restore the system configuration to what it was before your computer entered hibernation mode If the memory size has been changed re create the hibernation file Operating system not found Fan error Verify the following e The hard disk drive is correctly installed e Astartable diskette is in the diskette drive If you still see the same error message check the boot sequence using the IBM BIOS Setup Utility The cooling fan has failed Have the computer serviced 16 ThinkPad R50 Series Service and Troubleshooting Guide Solving computer problems Message Solution EMM386 Not Installed Unable to Set Page Frame Base Address
111. red Tick box Bitte geben Sie die gew nschte Sprache an Kseuzen Sie nur ein Feld an Indiquez In langue requise Cochez une seule case Indique qu idioma prefiere Marque s lo ene casilla Indicare la lingua richiesta Selezionare sole una casella Geel de gewenste teal Kruis n vakje san Lotus Notes R5 CD and Users Guide These packs do not include language specific documentation English only PicesperCD ER ITA GER SPA E UK E 15 90 15 90 15 90 15 90 6999 Prezzi Prijzen N kri30 20 S kr135 15 90 15 30 Prices Exclude Local Tax les prix s entendent hors taxe locale prezzi non includono la tassa locale z gt Alle Preise ausschl MwSt Todos los precios excluyen impuestos locales De prijzen zijn exclusief lokale belastingen Quantity IBM PC Purchase details D tails sur l achat de PC IBM Dettagli acquisto PC IBM IBM PC Details der Bestellung Detalles de compra de PC IBM Aankoopgegevens Indicare il numero di nuovi PC IBM acquistat Geben Sie die Anzahl der neu erworbenen IBM PCs an Indicate Number New IBM PCs purchased Indiquez le nombre e PC IBM achet s C Indique n mero de PC IBM nuevos que ha adquirido Gest aan hoeveel nieuwe IBM pc s zijn aangeschalt Serial Number of first PC Num ro de s rie du premier PC N mero di s rie del primo PC Seriennummer des ersten P
112. remove the PC Card or disable the PC Card slot See Access IBM your on board help system for information on removing the card press the Access IBM button to open Access IBM If the hibernation mode is not enabled To enable it do as follows Start the ThinkPad Configuration Program Click Power Management Click the Hibernate tab Select the hibernate support checkbox Click OK Note If you want to be able to enter hibernation mode by pressing Fn F12 you need to install IBM PM driver Problem Under Windows XP the Fn F3 key combination does not make the computer screen go blank 22 ThinkPad R50 Series Service and Troubleshooting Guide Solving computer problems Solution Windows XP enables multiple users to log on to the system at the same time If you are the first user to have logged on to your computer you can use the Fn F3 key combination Otherwise the combination will not work on your computer Computer screen problems Problem The screen is blank Solution e Press Fn F7 to bring up the image Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen e If you are using the AC adapter or using the battery and the battery status indicator is on is green press Fn Home to make the screen brighter e If the standby status indicator is on is green press Fn to resume from
113. rmance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM UNITED KINGDOM Limitation of Liability The following replaces the terms of this section is in its entirety For the purposes of this section a Default means any act statement omission or negligence on the part of IBM in connection with or in relation to the subject matter of this Statement of Limited Warranty in respect of Appendix C Warranty information 71 which IBM is legally liable to you whether in contract or tort A number of Defaults which together result in or contribute to substantially the same loss or damage will be treated as one Default Circumstances may arise where because of a Default you are entitled to recover damages from IBM This section sets out the extent of IBM s liability and your sole remedy 1 IBM will accept unlimited liability for a death or personal injury caused by the negligence of IBM and b any breach of its obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 or any statutory modification or re enactment of either such Section 2 IBM will accept unlimited liability subject always to the Items for Which IBM is Not Liable below for physical damage to your tangible property resulting from the negligence of IBM 3 IBM s en
114. rovides If your problem can be resolved with a Customer Replaceable Unit CRU e g keyboard mouse speaker memory hard disk drive and other easily replaceable parts IBM will ship these parts to you for replacement by you If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone through your application of Machine Code or software updates or with a CRU IBM or your reseller if approved by IBM to provide warranty service will either at its discretion 1 repair it to make it function as warranted or 2 replace it with one that is at least functionally equivalent If IBM is unable to do either you may return the Machine to your place of purchase and your money will be refunded IBM or your reseller will also manage and install selected engineering changes that apply to the Machine Exchange of a Machine or Part When the warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement 58 ThinkPad R50 Series Service and Troubleshooting Guide becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Your Additional Responsibilities Before IBM or your reseller
115. rvice and Troubleshooting Guide A Gg A iN A NS NT lt a lt a 8 lt a gE vw lt gt
116. s Synergy with Lotus eSuite Share data between eSuite and SmartSuite applications preserving both content and format Minimum System Requirements Memory SmartSuite Millennium Edition requires 8MB RAM for Windows 12MB or more Hardware recommended 16MB RAM for Windows NT IBM PC or compatible 486 or higher FastSite requires 16MB of RAM VGA adapter and monitor Disk Space CD ROM drive 3 5 media exchange 96MB available disk space to install the minimum available a mouse or other features 29MB of available disk space required to pointing device run from CD ROM drive Software Browsers MS Windows Lotus FastSite requires Microsoft Internet Explorer 3 02 or later included 2 English 88 ThinkPad R50 Series Service and Troubleshooting Guide Conditions of Use If you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite 97 this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure If you do not have the CD media for Lotus SmartSuite Millennium with this IBM PC this document entitles you to order a CD Rom version of SmartSuite Millennium edition for a nominal charge for use with Microsoft Windows 98 Microsoft Windows 95 or Microsoft Windows NT 4 0 If you already have a valid licence for Lotus Notes Mail this document entitles you to make an additional copy of the software for use on the IBM PC boxe
117. s IBM To recover the hard disk to its original contents do the following Note The recovery process might take up to 2 hours Attention All of the files on the primary hard disk partition usually drive C will be lost in the recovery process If possible be sure to back up copies of the files you have saved on your drive C before you begin 1 If possible save all your files and shut down your operating system 2 Turn off your computer 3 Turn on your computer Watch the display carefully When the following message is displayed press the blue Access IBM button to open the Access IBM Predesktop Area To interrupt normal startup press the blue Access IBM button 4 Double click Recover to factory contents Follow the instructions on the screen 6 When the recovery process finishes press Enter key Your computer will restart with the pre installed operating system drivers and software Chapter 2 Solving computer problems 31 Upgrading the hard disk drive Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity You can purchase a new hard disk drive from your IBM authorized servicer or IBM marketing representative Note Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping The Access IBM Pred
118. s function supporting Extended Channel Mode Appendix B Wireless related information 53 54 ThinkPad R50 Series Service and Troubleshooting Guide Appendix 6 Warranty information This appendix contains warranty information for your ThinkPad warranty period warranty service and support and the IBM Statement of Limited Warranty Warranty service and support With the original purchase of an IBM ThinkPad you have access to extensive support During the IBM Machine warranty period you may call IBM or your reseller for problem determination assistance under the terms of the IBM Statement of Limited Warranty The following services are available during the warranty period Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service either on site or at an IBM service center as determined by IBM Engineering Change management Occasionally there might be changes that are required after a product has been shipped from IBM In those instances IBM will make Engineering Changes ECs available that apply to your hardware The following items are not covered under warranty service Replacement or use of non IBM parts All IBM parts
119. scard the changes Select Restart then press Enter Move the cursor to the option you want for restarting your computer then press Enter Your computer restarts 30 ThinkPad R50 Series Service and Troubleshooting Guide Recovering pre installed software Recovering pre installed software Your computer hard disk has a hidden protected area for backups Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called the Access IBM Predesktop Area If you installed the IBM Rapid Restore Ultra program the Access IBM Predesktop Area also contains additional IBM Rapid Restore Ultra backups that reflect the contents of the hard disk as it existed at various points in time You can use the Access IBM Predesktop Area to restore the contents of the hard disk to an earlier state using any of the backup images stored in the protected area Access IBM Predesktop Area runs independently of the Windows operating system Therefore you can start it by pressing the blue Access IBM button when prompted during startup After the Access IBM Predesktop Area opens you can perform a recovery operation even if you are unable to start Windows For more information about the IBM Rapid Restore Ultra program see Backing up and restoring data in Access IBM your on board help For more information about the Access IBM Predesktop Area see Interrupting the normal startup sequence in Acces
120. see www intel com sites corporate tradmarx htm Other company product or service names may be the trademarks or service marks of others Appendix D Notices 81 millennium edition Congratulations you now have the power to work the way you want Here s the offer As an IBM Personal Computer customer you receive a license for both Lotus SmartSuite Millennium Edition and Lotus Notes R5 Client software The Notes client allows you to access Internet Mail from any industry standard POP3 or IMAP4 server If you use Notes in conjunction with Domino Server you must purchase a Domino Per User Client Access License CAL Please refer to the Volume Purchasing section below for details on how to purchase CALs for connection to a Domino server About Lotus Notes You get the entire World Wide Web and its point and click ease combined with world class messaging and collaboration in an easy to use and customizable environment Notes lets you manage ll your information needs in single application combining e mail calendaring group scheduling contact and task management Web browsing and knowledge management and lets you work fom anywhere Notes synchronizes data with your laptop and per sonal digital assistant PDA so you can take e mail appointments to do s contacts and more on the mad About SmartSuite SmartSuite contains powerful applications with time saving features that give you a head start on
121. store to factory contents ie what was there when you received your computer start a utility that enables you to change your startup sequence and get essential system information and start the IBM BIOS Setup Utility where you can check and change BIOS settings Press the Access IBM button to open the application that brings all of IBM s resources to you On the next page you will see the Welcome page of Access IBM that explains what each part of Access IBM holds to help you Copyright IBM Corp 2003 V TE alix Keyword Search P Learn Configure Pp Protect Recover Get Help amp Suppot 5 Welcome Access IBM your guide to a host of Information sources and tools Learn orovides explanations and diegrems about computer features and guidance for setting up customizing and using your computer Management wireless Connections ports and connectors Protect amp Recover prow Dack up data and saming Get Help amp Support provides additional on system information support tools and information on the Web and a summary of key informetion about your computer Q Configure mondes customization utilities for various components and features such as power ure your computer end dete problems ualbes and Web page kinks to help se nt problems and dagnos Stay Current provides Yeob page links to help kaop you up to date on IBM offenngs F Don t show this window again Contiwe Some of the topi
122. sword problems 18 setting 7 Copyright IBM Corp 2003 PC Doctor for Windows 12 Web help by 38 power switch problems 19 problems R battery 24 computer screen 23 diagnosing 12 hard disk 25 hibernation 21 keyboard 19 password 18 power management 21 power switch 19 standby 21 startup 26 TrackPoint 20 troubleshooting 12 UltraNav 20 rear view 2 recovering preinstalled software 31 Recovery Repair diskette 31 Regulatory Notice iii replacing battery 35 S safety instruction 43 setup BIOS 30 configuration 30 specifications 5 standby problems 21 startup problems 26 storage device upgrading 32 telephone help by 38 tips important 6 TrackPoint problems 20 troubleshooting 12 UltraNav problems 20 W warranty information 55 service and support 55 95 96 ThinkPad R50 Series Service and Troubleshooting Guide Part Number 13N6087 1P P N 13N6087
123. t safety instructions Laser compliance statement Appendix B Wireless related information Wireless interoperability Usage environment and your health Authorized Operation Within the United States and Canada x Enabling Extended Channel Mode Appendix C Warranty information Warranty service and support Before you call for service Calling for service 5 IBM Statement of Limited Waranty Z125 4753 07 11 2002 Part 1 General Terms Part 2 Country unique Terms Part 3 Warranty Information Guarantee supplement for Mexico Appendix D Notices Processing date data References to the Web site addresses Electronic emission notices Product notice requirements Environmental notices for Japan Trademarks Index 38 38 38 41 43 48 51 oll ol 52 lt 99 55 DD 55 56 57 57 60 2 75 77 77 78 78 79 79 81 95 Vii viii ThinkPad R50 Series Service and Troubleshooting Guide Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a Do amp SE amp 42 Specifications Features A Ge ee D Caring for your ThinkPad computer g Copyright IBM Corp 2003 Your ThinkPad at a glance Your ThinkPad at a glance Front view System status indicators Computer display Access IBM button Power status indicators External monitor connector Ultrabay Enhanced Touch pad
124. te leading edge technology keeps you productive SmartSuite contains powerful applications with time saving fea tures that give you a head start on your work and guide you through the individual tasks Lotus 1 2 3 Spreadsheet Lotus Organizer Time Contact and Information Manager Lotus Approach Database Lotus FastSite Web Publisher Lotus Word Pro Word Processor Lotus ScreenCam Multimedia Lotus SmartCenter Internet Information Manager Lotus Freelance Graphics Presentation Graphics Lotus Customer Support Options Warranty support is not provided with this offer For information about various support options please visit www support lotus com Technical support contracts can be purchased directly from Lotus or from a Lotus Authorized Reseller IBM International License Agreement for Non Warranted Programs This offer is governed by copyright law and the IBM International License Agreement for Non Warranted Programs that comes with your computer Your use of the Lotus SmartSuite programs described in this offer constitutes acceptance of these terms These programs are not for resale Proof of Entitlement The proof of purchase for your IBM Personal Computer should be retained as your proof of entitlement Volume Purchasing To purchase SmartSuite or other Lotus products please visit www ibm com or www lotus com passportadvantage NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS THEY ARE PROVIDED
125. tire liability for actual damages for any one Default will not in any event except as provided in items 1 and 2 above exceed the greater of 1 Pounds Sterling 75 000 or 2 125 of the total purchase price payable or the charges for the Machine directly relating to the Default These limits also apply to IBM s suppliers and resellers They state the maximum for which IBM and such suppliers and resellers are collectively responsible Items for Which IBM is Not Liable Save with respect to any liability referred to in item 1 above under no circumstances is IBM or any of its suppliers or resellers liable for any of the following even if IBM or they were informed of the possibility of such losses 1 loss of or damage to data 2 special indirect or consequential loss or 3 loss of profits business revenue goodwill or anticipated savings Part 3 Warranty Information This Part 3 provides information regarding the warranty applicable to your Machine including the warranty period and type of warranty service IBM provides Warranty Period The warranty period may vary by country or region and is specified in the table below 72 ThinkPad R50 Series Service and Troubleshooting Guide Note Region means either Hong Kong or Macau Special Administrative Region of China Types of Machine Country or Region of Warranty Type Purchase Warranty period Service 1829 All Parts and Labor 1 yea
126. tup Utility do as follows 1 protect yourself against accidental loss of data back up your computer registry For details refer to the on board help Remove any diskette from the diskette drive and then turn off the computer Turn on the computer then while the To interrupt normal startup press the blue Access IBM button message is displayed at the lower left of the screen press the Access IBM button Double click Start setup utility If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of entering the supervisor password however you cannot change the parameters that are protected by the supervisor password For more information refer to the on board help Using the cursor keys move to an item you want to change When the item you want is highlighted press Enter submenu is displayed Change the items you wish to change To change the value of an item use the F5 or F6 key If the item has a submenu you can display it by pressing Enter Press F3 or Esc to exit from the submenu If you are in a nested submenu press Esc repeatedly until you reach the IBM BIOS Setup Utility menu Note If you need to restore the settings to their original state as of the time of purchase press F9 key to load the default settings You can also select an option in the Restart submenu to load the default settings or di
127. ufactured Call the IBM HelpCenter for help and information before using this recovery method See the telephone numbers in this publication under Calling IBM on page 38 26 ThinkPad R50 Series Service and Troubleshooting Guide Solving computer problems e Restore your backups restores backups you have made with IBM Rapid Restore Ultra if backups have been made e Run diagnostics starts diagnostics tests to help determine whether there are problems with your PC and what might be causing them e Create diagnostic disks helps you create special disks used during diagnostic tests In the left panel of the Access IBM Predesktop Area you can click the following to open other pages or exit the utility Startup enables you to change the order of devices in which the PC searches for the operating system during startup In some situations you might need to start the operating system from a CD drive rather than the hard disk You specify those kinds of changes on this page Preferences presents various options depending on your model and accessories you can set for the Access IBM Predesktop Area Information gathers essential information about your PC that you can provide to call center technicians if necessary Help provides information about the various pages in Access IBM Predesktop Area Exit closes the Access IBM Predesktop Area and resumes the startup sequence that was interrupted Other problems Problem The co
128. xplanation of IBM warranty terms Be sure to retain your proof of purchase to obtain warranty service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following information available e Machine Type and Model e Serial numbers of your computer monitor and other components or your proof of purchase e Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system Chapter 3 Getting help and service from IBM 39 Getting help and service Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web site at www ibm com pc support Country or region Language Telephone Number Africa 44 0 1475 555 055 Argentina Spanish 0800 666 0011 Australia English 131 426 Austria German 01 24592 5901 Bolivia Spanish 0800 0189 Belgium Dutch 02 210 9820 French 02 210 9800 Brazil Portuguese 55 11 3889 8986 Canada English French 1 800 565 3344 Toronto 416 383 3344 Chile Spanish
129. y of your hard disk according to Windows you might note that the total capacity of the disk appears to be smaller than anticipated This discrepancy is explained by the contents of the hidden partition See Recovering pre installed software on page 31 For more information about recovering your hard disk to the original preinstalled contents refer to your on system help source Access IBM Press the blue Access IBM button or click the Access IBM icon on your desktop and then browse the Learn section for various topics that cover backing up and recovering Copyright IBM Corp 2003 iii iv ThinkPad R50 Series Service and Troubleshooting Guide Finding information with Access IBM The blue Access IBM button can help you in many situations when your computer is working normally and even when it is not At your desktop press the Access IBM button to open Access IBM Access IBM is your on board computer help center that brings you informative illustrations and easy to follow instructions for getting started and staying productive You can also use the Access IBM button to interrupt the startup sequence of your computer and start the Access IBM Predesktop Area If Windows does not start correctly press the Access IBM button during the startup sequence of your computer and start the Access IBM Predesktop Area Use this area to run diagnostics restore your backups assuming you have made backups using IBM Rapid Restore Ultra re
130. y with other DOS applications To expand the screen image to the same size as the actual screen start the ThinkPad Configuration Program and click LCD then select the Screen expansion function The image might still look slightly distorted A password problem Problem I forgot my password Solution If you forgot your power on password you must take your computer to an IBM authorized servicer or marketing representative to have the password canceled 18 ThinkPad R50 Series Service and Troubleshooting Guide Solving computer problems If you forgot your hard disk password IBM will not reset your password or recover data from the hard disk You must take your computer to an IBM authorized servicer or an IBM marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service If you forgot your supervisor password IBM will not reset your password You must take your computer to an IBM authorized servicer or IBM marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service A power switch problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power switch for 4 seconds or more If the computer is still not reset remove the ac adapter and the battery Keyboard problems Problem All
131. your work and guide you through tasks Lotus SmartSuite includes Lotus 1 2 3 Lotus Organizer Lotus Word Pro and more Introductory Support Limited introductory support is available through the IBM HelpCenter for 30 days When calling IBM follow these simple guides you have problem or have question about installing Lotus Notes SmartSuite 1 Be at your computer 2 Write down what you were doing when the problem occurred 3 Write down the exact text any error messages displayed on your screen 4 Create a backup of any files for which you are seeking support This service provides up and running assistance only In the U S call 1 800 772 2227 24 hours per day seven days per week In Canada call 1 800 565 3344 from 8 30 a m to 8 00 p m ET Monday through Friday You can obtain more extensive support for fee via Lotus directly Lotus Customer Support Options Warranty support is not provided with this offer For information about various support options please visit www support lotus com upport contracts can be pur chased dsectiy from Lotus or from a Lotus Authorized Reseller For information about Notes updates please visit International License Agreement for Non Warranted Programs This offer is governed by copyright law and the IBM Intemational License Agreement for Non Warranted Programs that comes with your computer Your use of the Lotus SmartSuite and or Lotus Notes pro

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