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IBM Server 4364 User's Manual

1. La J m c In a server with 3 5 inch drives route the ServeRAID 8s signal cable as shown in the following illustration and connect it to the hard disk drive backplane TNU WW Y WP 3 09 8 i qC 2 If you have other devices to install do so now Otherwise go to Completing the installation on page 18 16 IBM System x3250 Types 4364 and 4365 Installation Guide Installing a Remote Supervisor Adapter II SlimLine Install an optional Remote Supervisor Adapter II SlimLine in the Remote Supervisor Adapter Il SlimLine connector on the system board See the illustration in FSystem board optiona device connectors on page ffor the location of the connector After the Remote Supervisor Adapter II SlimLine is installed the systems management port on the rear of the server is active Because of
2. The following illustration shows the location of the riser card assembly o e PCI Express x8 slot 1 IBM System x3250 Types 4364 and 4365 Installation Guide PCI Express x8 slot 2 si 1 ar UT m of IN TII l oo oo CLE HT Il 1 m i C p m eec fa E3 LJ Q B nun Ea Oo CEE I Remote Supervisor Adapter II SlimLine connector Other systems management adapter connector Battery connector SAS SATA controller connector PCI Express slots on the Chapter 2 Installing optional devices This chapter provides basic instructions for installing optional hardware devices in the server These instructions are intended for users who are experienced with setting up IBM server hardware Installation guidelines Before you install optional devices read the following information Copyright IBM Corp 2007 Read the safety information that begins on page v and the guidelines in This information will help you work safely When you install your new server take the opportunity to download and apply the most recent firmware updates This step will help to ens
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4. Appendix A Getting help and technical assistance If you need help service or technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This appendix contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your system or optional device and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide on the IBM Documentation CD that comes with your system Note For some IntelliStation models the Hardware Maintenance Manual and Troubleshooting Guide is available only from the IBM support Web site e Goto the IBM support Web site at http www ibm com servers eserver suppor xseries index html to check for technical information hints tips and new device drivers or to submit a request for information You can solve many problems without outside assis
5. 180x A PCI adapter requested a resource that is not available Run the Configuration Setup Utility program and make sure that the resources that are needed by the PCI adapter are available Chapter 5 Solving problems 33 Table 4 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 5962 IDE DVD drive configuration error 4 Run the Configuration Setup Utility program and load the default settings see Configuration Setup Utility program on page 26 2 Reseat the following components a DVD drive cable b DVD drive 3 Replace the following components one at a time in the order shown restarting the server each time a DVD drive cable b DVD drive c Trained service technician only System board 8603 Pointing device error 1 Reseat the pointing device 2 Replace the following components one at a time in the order shown restarting the server each time a Pointing device b Trained service
6. Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible When referring to processor storage real and virtual storage or channel volume KB stands for approximately 1000 bytes MB stands for approximately 1 000 000 bytes and GB stands for approximately 1 000 000 000 bytes When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Maximum memory may require replacement of the standard memory with an optional memory module IBM System x3250 Types 4364 and 4365 Installation Guide IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third part
7. RAID array management after operating system is installed Integrated SATA and no SAS controller card installed None None SAS SATA controller card LSI 1064 installed LSI Utility BIOS Utility CTRL C ServerGuide MyStorage for monitoring storage only ServeRAID 8s adapter installed ServeRAID Manager Hardware Boot CD BIOS Utility CTRL A ServerGuide ServeRAID Manager ARCCONF CLI For more information about these programs see Configuring the server in the User s Guide on the IBM System x Documentation CD Using the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD provides programs to detect the server model and installed optional hardware devices configure the server hardware provide device drivers and help you install the operating system For information about the supported operating system versions see the label on the CD If the ServerGuide Setup and Installati download the latest version from AZKPPT html on CD did not come with the server you can http www ibm com pc qtechinfo MIGR To start the ServerGuide Setup and Installation CD complete the following steps 1 Insert the CD and restart the server If the CD does not start see problems on page 46 2 Follow the instructions on the screen to a Select your language 205 and adapter Copyright IBM Corp 2007 Select your keyboard layout and country
8. a DIMMs b Trained service technician only Power supply c Trained service technician only System board 6 See Solving undetermined problems in the Problem Determination and Service Guide The server does not turn off 1 Determine whether you are using an Advanced Configuration and Power Interface ACPI or a non ACPI operating system If you are using a non ACPI operating system complete the following steps a Press Ctrl Alt Delete b Turn off the server by pressing the power control button for 5 seconds c Restart the server d If the server fails POST and the power control button does not work disconnect the ac power cord for 20 seconds then reconnect the ac power cord and restart the server 2 If the problem remains or if you are using an ACPl aware operating system suspect the system board The server unexpectedly shuts down and the LEDs on the operator information panel are not lit Call for service Chapter 5 Solving problems 45 Serial port problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained se
9. c3 000 ODIEDIDICIOCIOLDLCILDICIDCIOLDIC 000 zb O Systems management USB 3 connector Serial connector onnector connec USB 4 connector Video connector Ethernet 2 connector Ethernet 1 connector You must turn off the server before you connect or disconnect cables See the documentation that comes with any external devices for additional cabling instructions It might be easier for you to route cables before you connect the devices to the server Cable identifiers are printed on the cables that come with the server and devices Use these identifiers to connect the cables to the correct connectors If the server comes with an installed operating system see the documentation that comes with the operating system for additional cabling instructions There is one keyboard connector on the back of the server Use this connector to connect the server to a keyboard or optional console switch You can also connect a USB keyboard to the server by using one of the USB connectors After you install a USB keyboard you might have to use the Configuration Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup For information about how to connect a USB keyboard to the server see the documentation that comes with the keyboard If the server cables and connector panel have color coded connectors match the color of each cable end with the color of the connector For example
10. mouse or pointing device problems Memory problems Microprocessor problems Monitor problems Copyright IBM Corp 2007 lt OoRWNND iv Optional device problems Power problems Serial port problems ServerGuide problems Software problems Universal Serial Bus USB port problems Video problems a a RS Appendix A Getting help and technical assistance Before you call eo dy Using the documentation Getting help and information from the World Wide Web Software service and support A Hardware service and support IBM Taiwan product service Appendix B Notices Trademarks Important notes Product recycling and disposal Battery return program Electronic emission notices ETE Federal Communications Commission FCC statement Industry Canada Class A emission compliance statement Australia and New Zealand Class A statement United Kingdom telecommunications safety requirement European Union EMC Directive conformance statement Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Index IBM System x3250 Types 4364 and 4365 Installation Guide Safety Before installing this product read the Safety Information Aga Ga dull bel 8 Gang giall Ida Qu 35 d Antes de instalar este produto leia as Informa es de Seguran a TEEOCAP ALI B AS Safety Information GEHE S
11. 1 If the server has a RAID controller or adapter you might have to reconfigure the disk arrays after you install hard disk drives See the information on your RAID controller documentation 2 To remove a simple swap SATA drive from the bay make sure that the server is turned off and the power cord is removed then remove the filler panel pull the loops of the drive tray toward each other and pull the tray out of the bay If you have other devices to install do so now Otherwise go to Completing the installation on page 18 Installing a hot swap hard disk drive The 8 5 inch drive hot swap server models support either two SAS 3 5 inch hard disk drives or two SATA 3 5 inch hard disk drives The 2 5 inch drive hot swap server models support four 2 5 inch SAS hard disk drives 2 5 inch drives A TIT QQQ poop HE O tee BERB amp H DEORE ORO C nr O O O L no ama 80e EEA L O0O0C The installation procedure is the same for any of these drives The illustrations in this procedure show 3 5 inch SAS drives To install a hot swap hard disk drive complete the following steps Note If you have only one hard disk drive install it in the left or upper left drive bay IBM System x3250 Types 4364 and 4365 Installation Guide Drive
12. 3 Features and specifications The following information is a summary of the features and specifications of the server Depending on the server model some features might not be available or some specifications might not apply Racks are marked in vertical increments of 4 45 cm 1 75 inches Each increment is referred to as a unit or U A 1 U high device is 1 75 inches tall Table 1 Features and specifications Microprocessor One Intel LGA 775 Xeon 3000 series Pentium D or Celeron D depending on the server model Note Use the Configuration Setup Utility program to determine the size of the L2 cache speed of the microprocessor and speed of the front side bus Memory Minimum One or two 512 MB DIMMs depending on the server model Maximum 8 GB Type PC2 5300 667 MHz ECC DDR II unbuffered SDRAM DIMMs only Slots Four dual inline Supports 512 MB 1 GB and 2 GB DIMMs Drives Ultrabay Enhanced CD or CD DVD Expansion bays One of the following configurations Two 3 5 inch slim high bays for hard disk drives Hot swap models Supports maximum of two serial attached SCSI SAS drives or two serial ATA SATA drives Simple swap models Supports maximum of two SATA drives Four 2 5 inch small form factor SFF hot swap bays for hard disk drives Supports a maximum of four 2 5 inch SAS drives Expansion slots Two PCI Express x8 slots one low profile and one
13. 3 4 length full height Video controller ATI ES1000 video on system board 16 MB DDR video memory Power supply 351 watt 110 or 220 V ac auto sensing Size Height 43 mm 1 75 inches 1 U Depth 559 mm 22 inches Width 440 mm 17 32 inches Maximum weight 12 7 kg 28 Ib depending on your configuration Integrated functions Two Broadcom NetXtreme GB Ethernet controllers on the system board with Wake on LAN support Serial port Four USB ports two on front and two on rear of server Keyboard port Mouse port Systems management port if an optional Remote Supervisor Adapter Il SlimLine is installed Hard disk controllers Serial ATA SATA controller simple swap SATA models Serial attached SCSI SAS controller with integrated RAID hot swap SAS SATA models Environment Air temperature Server on 10 to 35 C 50 0 to 95 0 F altitude O to 914 4 m 3000 ft Server on 10 to 32 C 50 0 to 89 6 F altitude 914 4 m 3000 ft to 2133 m 6998 0 ft Server off 10 to 43 C 50 0 to 109 4 F maximum altitude 2133 m 6998 0 ft Shipping 40 to 60 C 40 to 140 F maximum altitude 2133 m 6998 0 ft Humidity Server on 8 to 80 Server off 8 to 80 Acoustical noise emissions Sound power idling 6 5 bel maximum Sound power operating 6 5 bel maximum Heat output Approximate heat output in British t
14. 6 At a downward angle insert the free end of the adapter under the tab on the mounting bracket aligning the holes in the adapter with the posts on the mounting bracket Rotate the rear of the adapter into the rear mounting bracket aligning the holes in the adapter with the posts on the rear mounting bracket Chapter 2 Installing optional devices 17 7 Press the Remote Supervisor Adapter Il SlimLine firmly into the connector and make sure that all tabs on both mounting brackets secure the adapter in place Attention Incomplete insertion might cause damage to the server or the adapter 8 If an adapter is installed in expansion slot 1 on the riser card assembly remove it 9 Reinstall the riser card assembly Make sure that the riser card assembly is fully seated in the riser card connectors on the system board See the documentation that comes with the Remote Supervisor Adapter Il SlimLine for information about installing the firmware and configuring the adapter Create a backup copy of the configuration so that if you have to replace the adapter in the future you can restore the configuration If you have other devices to install do so now Otherwise go to Completing the installation Completing the installation To complete the installation complete the following steps 1 Install the cover See Installing the cover for more information 2 Install the server in the rack cabinet See the Hack Installation Instructions tha
15. Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom Appendix B Notices 55 European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non
16. carefully holding it by its edges or its frame Do not touch solder joints pins or exposed circuitry Do not leave the device where others can handle and damage it While the device is still in its static protective package touch it to an unpainted metal surface on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body Remove the device from its package and install it directly into the server without setting down the device If it is necessary to set down the device put it back into its static protective package Do not place the device on the server cover or ona metal surface Take additional care when you handle devices during cold weather Heating reduces indoor humidity and increases static electricity IBM System x3250 Types 4364 and 4365 Installation Guide Removing the cover To remove the cover complete the following steps 1 Read the safety information that begins on page Mand Installation guidelines on page 7 page 7 2 Turn off the server and all attached devices 3 Disconnect all external cables and power cords Cover release button 4 Press the cover release button 5 Slide the cover back approximately 1 27 cm 0 5 inches then lift it off the server Attention For proper cooling and airflow replace the cover before turning on the server Operating the server for extended periods of time more than 30 minutes with the cover remo
17. concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive NES IOI It EU ES amp U LUr ILSUTOR R N T LORRICIR EU sl iz xp SRB THR 2002 96 EC WEEE 0 7 SLA DAT WEI LOS EUs E xs HI 3 2 f RE SS A BERO IBI E UV AORT AEDT ET LOZERE HAAS RIC TIC GEO THE RAUT UADD E Ap 5 3t 25 Ole OM IHE CES Appendix B Notices 53 Remarque Cette marque s applique uniquement aux pays de l Union Europ enne et la Norv ge L etiquette du syst me respecte la Directive europ enne 2002 96 EC en mati re de D chets des Equipements Electriques et Electroniques DEEE qui d termine les dispositions de retour et de recyclage applicables aux syst mes utilis s travers l Union europ enne Conform ment la directive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as
18. each time a Mouse or pointing device b Trained service technician only System board Memory problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The amount of system memory 41 Make sure that that is displayed is less than the amount of installed physical No error LEDs are lit on the operator information panel memory The memory modules are seated correctly e You have installed the correct type of memory see Installing a memory module on page 9 All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem 2 Check the POST error log for error message 289 see Configuration Setup Utility program on page 26 if a DIMM was disabled by a system management interrupt SMI replace the DIMM 3 Run memory diagnostics see Running the diagnostic programs in the Problem Determination and Service Guide 4 Add one pair of DIMMs at a time making sure that the DIMMs in each pair match 5 Reseat the DIMMs 6 Replace the f
19. following requirements are met Each of the drive bays has a drive or a filler panel and electromagnetic compatibility EMC shield installed in it If the server has redundant power each of the power supply bays has a power supply installed in it There is adequate space around the server to allow the server cooling system to work properly Leave approximately 50 mm 2 0 in of open space around the front and rear of the server Do not place objects in front of the fans For proper cooling and airflow replace the server cover before turning on the server Operating the server for extended periods of time more than 30 minutes with the server cover removed might damage server components You have followed the cabling instructions that come with optional adapters You have replaced a failed fan within 48 hours You have replaced a hot swap drive within 2 minutes of removal Handling static sensitive devices Attention Static electricity can damage the server and other electronic devices To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them 8 To reduce the possibility of damage from electrostatic discharge observe the following precautions Limit your movement Movement can cause static electricity to build up around you The use of a grounding system is recommended For example wear an electrostatic discharge wrist strap if one is available Handle the device
20. mechanical interference when the Remote Supervisor Adapter Il SlimLine is installed in the server you cannot install an adapter in expansion slot 1 Notes 1 When you start the server for the first time after you install a Remote Supervisor Adapter II SlimLine the startup process will take several minutes longer than a typical startup 2 Earlier versions of the Remote Supervisor Adapter Il SlimLine might not work in this server See http www ibm com servers eserver serverproven compat us for information about the supported Remote Supervisor Adapter Il SlimLine To install a Remote Supervisor Adapter Il SlimLine complete the following steps Remote Supervisor Adapter Il SlimLine Mounting bracket Mounting bracket g retention latch Si Mounting bracket Remote Supervisor Adapter Il Slimline connector 1 Read the safety information that begins on page vj and Installation guidelines 2 Turn off the server and peripheral devices and disconnect the power cord and all external cables Remove the cover 3 Grasp the riser card assembly at the rear edge and lift to remove it from the server Place the riser card assembly on a flat static protective surface 4 Put the protective plastic cover that came with the adapter on the Remote Supervisor Adapter Il SlimLine 5 Turn the Remote Supervisor Adapter II SlimLine so that the keys on the connector align correctly with the connector on the system board
21. shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program 54 This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries outside the United States go to http www ibm com ibm environment products batteryrecycle shtml or contact your local waste disposal facility In the United States IBM has established a return process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call For Taiwan Please recycle batteries t BE 2 wk For the European Union IBM System x3250 Types 4364 an
22. technician only System board 00012000 Processor machine check error 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board 00019xxx Microprocessor x is not functioning Make sure that microprocessor x is or failed the built in self test installed correctly If the problem remains call for service 34 IBM System x3250 Types 4364 and 4365 Installation Guide Table 4 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 01298001 No update data for microprocessor 1 1 Update the BIOS code again see the Problem Determination and Service Guide on the IBM System x Documentation CD Trained service technician only Reseat the microprocessor Trained service technician only Replace
23. 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings Reseat the battery Replace the battery 4 Trained service technician only Replace the system board 163 The time of day has not been set Run the Configuration Setup Utility program set the date and time and save the settings 164 Memory size has changed 1 Run the Configuration Setup Utility program then exit saving the configuration settings 2 Reseat the DIMMs 184 Power on password damaged 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings Reseat the battery Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 187 VPD serial number not set 1 Reseat the optional Remote Supervisor Adapter Il SlimLine 2 Trained service technician only Replace the system board 189 Three attempts were made to access the server with an incorrect password Restart the server and enter the administrator password then run the Configuration Setup Utility program and change the power on password Chapter 5 Solving problems 31 Table 4 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem
24. C SAS SATA controller d Trained service technician only System board Simple swap models a Hard disk drive b Hard disk drive cable c Trained service technician only System board Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms See the Problem Determination and Service Guide on the IBM System x Documentation CD for more detailed troubleshooting information If you cannot find a problem in these tables run the diagnostic programs see Running the diagnostic programs in the Problem Determination and Service Guide If you have just added new software or a new optional device and the server is not working complete the following steps before you use the troubleshooting tables 1 Check the system error LED on the operator information panel see Chapter 3 Server controls LEDs and power on page 21 2 Remove the software or device that you just added 3 Run the diagnostic tests to determine whether the server is running correctly 4 Reinstall the new software or new device CD or DVD drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is pre
25. E System x3250 Types 4364 and 4365 Did the server No start correctly Installation Guide Ces oies Go to the Server Support Welcome es Thank you for buying an IBM server Your server Install the server in a rack cabinet and cable the server and options is based on the X Architecture then restart the server technology and it features superior performance availability and affordability No Did the server start correctly This server nstallation Guide contains information for setting g s E Go to the Server Support d fi SNE ANES E flow chart on the reverse up and configuring your server to set up and configure hardware side of this page For detailed information about your server view the publications on the Documentation CD Was the server setup completed You can also find the most Yes current information about your server at http www ibm com servers eserver support xseries index html Use Go to the Web for instructions ServerGuide to http www ibm com servers install the operating eserver support xseries system index html Install applications such as IBM systems management software and IBM ServeRAID programs The server is ready to use Go to http www ibm com support mysupport to register the server Is the server working correctly Check all cables for loose connections and verify tha
26. I Logic Configuration Utility program to configure hot swap hard disk drives that are connected to the SAS SATA controller Important If the server is a simple swap SATA model and you have installed an optional SATA RAID Kit you can use the LSI Logic Configuration Utility program to configure the simple swap SATA hard disk drives If the server is a simple swap SATA model and you have installed an optional SATA RAID Kit you can use the LSI Logic Configuration Utility program to configure the simple swap SATA hard disk drives If you install an optional RAID controller in the server such as the ServeRAID 8s controller use the configuration software that comes with the adapter to configure the hard disk drives To start the LSI Logic Configuration Utility program complete the following steps 1 2 Turn on the server When the prompt Press CTRL C to start LSI Logic Configuration Utility appears press Ctrl C If you have set an administrator password you are prompted to type the password 26 IBM System x3250 Types 4364 and 4365 Installation Guide 3 Use the arrow keys to select the adapter SAS controller for which you want to change settings Use the Help function to see instructions and available actions for this screen If you select SAS Topology or Advanced Adapter Properties additional screens are displayed 4 To change the settings of the selected items follow the instructions on the screen 5 Press Enter to
27. M switch to eliminate it as a possible cause of the problem connect the monitor cable directly to the correct connector on the rear of the server Make sure that The server is turned on If there is no power to the server see Power The monitor cables are connected correctly The monitor is turned on and the brightness and contrast controls are adjusted correctly No beep codes sound when the server is turned on Important In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank monitor screen If this occurs and the Boot Fail Count option in the Start Options of the Configuration Setup Utility program is enabled you must restart the server three times to reset the configuration settings to the default configuration the memory connector or bank of connectors enabled Make sure that the correct server is controlling the monitor if applicable Make sure that damaged BIOS code is not affecting the video see Recovering from BIOS update failure in the Problem Determination and Service Guide See Solving undetermined problems in the Problem Determination and Service Guide The monitor works when you turn on the server but the Screen goes blank when you start some application programs Make sure that The application program is not setting a display mode that is higher than the capability of the monitor You installed the necessary device drivers for the appli
28. Replace the system board 101 Tick timer internal interrupt failure Trained service technician only Replace the system board 102 Internal timer channel 2 test failure Trained service technician only Replace the system board 151 Real time clock error Reseat the battery Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 161 The real time clock battery has failed 30 IBM System x3250 Types 4364 and 4365 Installation Guide Reseat the battery Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board Table 4 Abbreviated list of POST error codes continued Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU f an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 162 Invalid configuration information or CMOS random access memory RAM checksum failure
29. THERE p Attention To avoid damage to the hard disk drive connectors make sure that the cover is in place and fully closed whenever you install or remove a hard disk drive Installing a simple swap Serial ATA hard disk drive Attention Simple swap hard disk drives are not hot swappable Disconnect all power from the server before removing or installing a simple swap hard disk drive To install a simple swap Serial ATA hard disk drive complete the following steps Note If you have only one hard disk drive install it in the left drive bay SATA hard disk drive back plate Hard disk drive assembly Filler panel Attention To avoid damage to the hard disk drive connectors make sure that the cover is in place and fully closed whenever you install or remove a hard disk drive 1 Read the safety information that begins on page Mand Installation guidelines Chapter 2 Installing optional devices 11 12 2 Make sure that the server cover is in place and fully closed 3 Turn off the server and peripheral devices and disconnect the power cord and all external cables 4 Remove the filler panel from the bay 5 Pull the loops of the tray toward each other and slide the drive into the server until the drive connects to the back panel 6 Insert the filler panel into the bay to cover the drive Notes
30. View the overview to learn about ServerGuide features View the readme file to review installation tips about your operating system 25 e Start the setup and hardware configuration programs f Start the operating system installation You will need your operating system CD Using the Configuration Setup Utility program The Configuration Setup Utility program is part of the BIOS You can use it to perform the following tasks View configuration information View and change assignments for devices and I O ports Set the date and time Set and change passwords Set and change the startup characteristics of the server and the order of startup devices startup drive sequence Set and change settings for advanced hardware features View and clear the error log Change interrupt request IRQ settings Enable USB keyboard and mouse support Resolve configuration conflicts To start the Configuration Setup Utility program complete the following steps 1 2 3 Turn on the server When the message Press F1 for Configuration Setup is displayed press F1 If an administrator password has been set you must type the administrator password to access the full Configuration Setup Utility menu Follow the instructions on the screen See the User s Guide that is on the IBM System x Documentation CD for more information about using the Configuration Setup Utility program Using the LSI Logic Configuration Utility program Use the LS
31. a trained service technician Symptom Action An IBM optional device that was 4 Make sure that just installed does not work e The device is designed for the server see http www ibm com servers eserver serverproven compat us You followed the installation instructions that came with the device and the device is installed correctly You have not loosened any other installed devices or cables You updated the configuration information in the Configuration Setup Utility program Whenever a device is changed you must update the configuration 2 Reseat the device that you just installed 3 Replace the device that you just installed An IBM optional device that 1 Make sure that all of the cable connections for the device are secure used to work does not work 1 2 f the device comes with test instructions use those instructions to test the now device 3 Reseat the failing device 4 Replace the failing device 44 IBM System x3250 Types 4364 and 4365 Installation Guide Power problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that ste
32. ard and mouse cables are not reversed The server and the monitor are turned on 5 Reseat the keyboard cable 6 Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board Chapter 5 Solving problems 39 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The mouse or pointing device 4 If the server is attached to a KVM switch bypass the KVM switch to eliminate it does not work as a possible cause of the problem connect the mouse or pointing device cable directly to the correct connector on the rear of the server 2 Make sure that The mouse or pointing device cable is securely connected and the keyboard and mouse cables are not reversed The mouse device drivers are installed correctly The mouse is enabled in the Configuration Setup Utility program 3 Reseat the mouse or pointing device cable 4 Replace the following components one at a time in the order shown restarting the server
33. cation Run video diagnostics see the Problem Determination and Service Guide fthe server passes the video diagnostics the video is good see Solving undetermined problems in the Problem Determination and Service Guide Trained service technician only If the server fails the video diagnostics replace the system board 42 IBM System x3250 Types 4364 and 4365 Installation Guide Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The monitor has screen jitter or the screen image is wavy unreadable rolling or distorted uF If the monitor self tests show that the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at lea
34. ceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The CD or DVD drive is not recognized il Make sure that The IDE channel to which the CD or DVD drive is attached primary is enabled in the Configuration Setup Utility program All cables and jumpers are installed correctly The correct device driver is installed for the CD or DVD drive Run the CD CD RW or DVD drive diagnostic programs Reseat the following components a CD or DVD drive b CD or DVD interface board cable Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive b CD or DVD drive interface board cable c CD or DVD interface board d Trained service technician only System board A CD or DVD is not working correctly gt PR Clean the CD or DVD Run the CD or DVD drive diagnostic programs Reseat the CD or DVD drive Replace the CD or DVD drive The CD or DVD drive tray is not working D Make sure that the server is turned on Insert the end of a straightened paper clip into the manual tray release opening Reseat the CD or DVD drive Replace the CD or DVD drive Chapter 5 Solving problems 37 General problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the part
35. ch as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam A Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 Safety ix X Statement 4 gt 18 kg 39 7 Ib gt 32 kg 70 5 Ib 2 55 kg 121 2 Ib CAUTION Use safe practices when lifting Statement 5 AA CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 2 7 mp m 1 7 mp cm IBM System x3250 Types 4364 and 4365 Installation Guide Statement 8 CAUTION Never remove the cover on a power supply or any part
36. d 4365 Installation Guide For California Perchlorate material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate The foregoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part may include a lithium manganese dioxide battery which contains a perchlorate substance Electronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment
37. d successfully without detecting any errors Other beep codes See the Problem Determination and Service Guide on the IBM System x Documentation CD for information about other beep codes Copyright IBM Corp 2007 29 POST error codes The following table provides an abbreviated list of the error codes that might appear during POST See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the POST error codes To check for updated technical information go to http Awww ibm com servers eserver select System x3250 and click Go then click the Install and use tab and click Product documentation Table 4 Abbreviated list of POST error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 062 Three consecutive boot failures using the default configuration 1 Flash the system firmware to the latest level see the Problem Determination and Service Guide on the IBM System x Documentation CD Trained service technician only
38. e responding and run the diagnostic test again If the hard disk drive diagnostic test diagnostic test runs successfully replace the drive that you removed with a new one A hard disk drive was not Reseat all hard disk drives and cables then run the hard disk drive diagnostic detected while the operating tests again System was being started A hard disk drive passes the Run the diagnostic SCSI Attached Disk Test diagnostic Fixed Disk Test but Note Use the SCSI Attached Disk test for drives that are part of RAID arrays Use the problem remains the Fixed Disk Test for SATA drives that are not part of RAID arrays 38 IBM System x3250 Types 4364 and 4365 Installation Guide Intermittent problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action A problem occurs only occasionally and is difficult to diagnose 1 Make sure that All cables and cords are connected securely to the rear of the server and attached devices When the server is turned on air is flowing from the fan
39. edges of the DIMM with the slots at each end of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly inserted open the retaining clips remove the DIMM and then reinsert it If you have other devices to install do so now Otherwise go to Completing the installation on page 18 IBM System x3250 Types 4364 and 4365 Installation Guide Installing a hard disk drive Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter Note The ID for an installed hard disk drive is on the front of the server next to the bay that contains the drive Table 2 Locations of hard disk drive IDs 3 5 inch drive model servers 3 5 inch hard disk drive IDs BO BMD e e 99699580 mx e 158 TE o Pos 4 2 5 inch drive model servers 2 5 inch hard disk drive IDs DO ENT e amp ee ena 1 823 3 LJ gB ae lef a COUOO Li ii Li IL iri eu JA EE Ja88885 OO OF Poo ORS mim le miuiulnin
40. edule Contract with IBM Corp Contents Safety Chapter 1 Introduction The IBM System x Documentation CD Hardware and software requirements Using the Documentation Browser Notices and statements in this document Features and specifications Major components of the server System board optional device connectors Chapter 2 Installing optional devices Installation guidelines js System reliability guidelines Handling static sensitive devices Removing the cover Installing a memory module Installing a hard disk drive Installing a simple swap Serial ATA hard disk drive Installing a hot swap hard disk drive Installing an adapter Installing a Remote Supervisor Adapter T SlimLine Completing the installation Installing the cover Connecting the cables Updating the server configuration Chapter 3 Server controls LEDs and power Front view Eu scu RES Rear view Server power features Turning on the server Turning off the server Chapter 4 Configuring the server Using the ServerGuide Setup and Installation CD Using the Configuration Setup Utility program Using the LSI Logic Configuration Utility program Using the baseboard management controller Chapter 5 Solving problems Diagnostic tools overview POST beep codes POST error codes Troubleshooting tables CD or DVD drive problems General problems Hard disk drive problems Intermittent problems i Keyboard
41. emission notice 55 Configuration Setup Utility program 26 configuring hot swap SAS or SATA devices 26 SAS SATA controller 26 configuring hardware 25 connectors 22 front 19 optional devices 6 rear 19 controller Ethernet configuring 20 type 4 hard disk drive 4 SAS 4 SATA 4 video 4 cover installing 18 removing 9 D danger statements 3 DIMMs connector locations 10 supported 4 display problems 41 documentation CD 2 drives 4 DVD drive problems 37 Copyright IBM Corp 2007 E electrical input 4 electronic emission Class A notice 55 environment 4 error messages POST 30 error symptoms CD ROM drive DVD ROM drive 37 general 38 hard disk drive 38 intermittent 39 keyboard non USB 39 memory 40 microprocessor 41 monitor 41 mouse non USB 39 optional devices 44 pointing device non USB 39 power 45 serial port 46 software 47 USB port 48 Ethernet connector 22 controller configuring 20 type 4 speed indicator 22 speed LED 22 transmit receive activity LED 22 expansion bays 4 expansion slots 4 F FCC Class Anotice 55 features 4 firmware updates 1 H hard disk drive activity LED 21 hot swap SATA 12 installing 11 problems 38 removing 12 SAS 11 12 SCSI See SAS Serial ATA 11 heat output 4 humidity 4 important notices 3 installation order memory modules 10 57 installing adapters 13 cover 18 DIMMs 9 hard disk drives 11 integrated controllers 4 functions 4 interm
42. furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you The following terms are trademarks of International Business Mac
43. grille If there is no airflow the fan is not working This can cause the server to overheat and shut down 2 Check the system error logs see Using the Configuration Setup Utility program on page 26 ogram on page 26 If the problem remains call for service Keyboard mouse or pointing device problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom All or some keys on the keyboard do not work Action 1 If the server is attached to a KVM switch bypass the KVM switch to eliminate it as a possible cause of the problem connect the keyboard cable directly to the correct connector on the rear of the server 2 If you have installed a USB keyboard run the Configuration Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup 3 If you are using a USB hub disconnect the USB device from the hub and connect it directly to the server 4 Make sure that The keyboard cable is securely connected to the server and the keybo
44. he ServerGuide Setup and 1 Make sure that the server supports the ServerGuide program and has a Installation CD will not start startable bootable CD or DVD drive 2 f the startup boot sequence settings have been changed make sure that the CD or DVD drive is first in the startup sequence 3 If more than one CD or DVD drive is installed make sure that only one drive is set as the primary drive Start the CD from the primary drive The ServeRAID program cannot Make sure that there are no duplicate or IRQ assignments view all installed drives or the 2 Make sure that the hard disk drive is connected correctly operating system cannot be 3 Make sure that the hard disk drive cables are securely connected installed 46 IBM System x3250 Types 4364 and 4365 Installation Guide is solved trained service technician Follow the suggested actions in the order in which they are listed in the Action column until the problem See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a Symptom Action installation program continuously loops The operating system Make more space available on the hard disk The ServerGuide program will Make sure that the operati
45. he following illustration shows the controls light emitting diodes LEDs and connectors on the front of the server Hard disk drive activity LED Locator LED Reset button System error LED Power control button USE connector Power on LED USB 2 connector Bo iei Par IX CD eject button CD drive activity LED QD P a 5 E e 9 E Power on LED When this LED is lit and not flashing it indicates that the server is turned on When this LED is flashing it indicates that the server is turned off and still connected to an ac power source When this LED is off it indicates that ac power is not present or the power supply or the LED itself has failed Note If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cord from the electrical outlet Power control button Press this button to turn the server on and off manually A power control button shield comes installed around the button to prevent the server from being turned off accidentally You can remove this disk shaped shield if you prefer Reset button Press this button to reset the server and run the power on self test POST You might have to use a pen or the end of a straightened paper clip to press the button Hard disk drive activity LED When th
46. hermal units Btu per hour Minimum configuration 341 Btu per hour 100 watts Maximum configuration 1024 Btu per hour 300 watts Electrical input Sine wave input 47 63 Hz required Input voltage low range Minimum 100 V ac Maximum 127 V ac Input voltage high range Minimum 200 V ac Maximum 240 V ac Approximate input kilovolt amperes KVA Minimum 0 102 kVA Maximum 0 55 kVA Notes 1 Power consumption and heat output vary depending on the number and type of optional features that are installed and the power management optional features that are in use These levels were measured in controlled acoustical environments according to the procedures that are specified by the American National Standards Institute ANSI 12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in a given location might exceed the average stated values because of room reflections and other nearby noise sources The declared sound power levels indicate an upper limit below which a large number of computers will operate 4 IBM System x3250 Types 4364 and 4365 Installation Guide Major components of the server Blue on a component indicates touch points where you can grip the component to remove it from or install it in the server open or close a latch and so on Orange on a component or an orange label on or near a component indicates that the c
47. hines Corporation in the United States other countries or both Active Memory IBM TechConnect Active PCI IBM logo Tivoli Active PCI X IntelliStation Tivoli Enterprise AIX NetBAY Update Connector Alert on LAN Netfinity Wake on LAN Copyright IBM Corp 2007 51 BladeCenter Predictive Failure Analysis XA 32 Chipkill ServeRAID XA 64 e business logo ServerGuide X Architecture Oserver ServerProven XpandOnDemand FlashCopy System x xSeries i5 OS Intel Intel Xeon Itanium and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes 52
48. in order of the most occurrences Click a document to view it and press Crtl F to use the Acrobat search function or Alt F to use the xpdf search function within the document Click Help for detailed information about using the Documentation Browser Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document which is on the IBM System x Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following notices and statements are used in this document Note These notices provide important tips guidance or advice Important These notices provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation Chapter 1 Introduction
49. is LED is flashing it indicates that a hard disk drive is in use Locator LED This LED can be lit remotely by the system administrator to aid in visually locating the server You can use IBM Director to light this LED remotely System error LED When this LED is lit it indicates that a system error has occurred An LED on the system board might also be lit to help isolate the error See Chapter 5 Solving problems on page 29 for additional information USB connectors Connect a USB device to either of these connectors CD eject button Press this button to release a CD from the CD drive CD drive activity LED When this LED is lit it indicates that the CD drive is in use Copyright IBM Corp 2007 21 Rear view The following illustration shows the LEDs on the rear of the server Vor boo lo L eon DOTE Bin Csceqceqgnes0 000000d8 Ethernet 1 transmit receive Ethernet 2 speed LED activity LED Ethernet 2 transmit receive Ethernet 1 speed LED activity LED Ethernet transmit receive activity LED This LED is on each Ethernet connector When this LED is lit it indicates that there is activity between the server and the network Ethernet speed LED This LED is on each Ethernet connector When this LED is lit it indicates that the Ethernet network
50. is installed in the server you cannot install an adapter in expansion slot 1 Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section If you have to change Switch settings or jumper settings on the adapter follow the instructions that come with the adapter Chapter 2 Installing optional devices 13 14 The adapter slots are on the riser card assembly You must first remove the riser card assembly to access the adapter slots The two PCI Express slots on the riser card assembly support PCI Express x8 1 0a adapters You can install one full height three quarter length adapter in expansion slot 1 and one low profile half length adapter in expansion slot 2 e The optional Remote Supervisor Adapter Il SlimLine can be installed only in the dedicated connector on the system board TU ce bon optione device connectors on page 6 for the location of the connector To install the Remote Supervisor Adapter Il SlimLine WEIT ELTE TOTIS The server uses a rotational interrupt technique to configure PCI Express adapters so that you can install PCI Express adapters that do not support sharing of interrupts An optional ServeRAID 8s controller provides RAID level 5 support to the hot swap drives A ServeRAID 8s controller supports the 2 5 inch hard disk drives without modification To use a ServeRAID 8s controller with hot swap 3 5 inch drives you must connect i
51. is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 289 A failing DIMM was disabled 1 Make sure that the DIMM is installed correctly see jon page 9 Reseat the DIMM Replace the DIMM 301 Keyboard and keyboard controller error If you have installed a USB keyboard run the Configuration Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup Reseat the keyboard cable in the connector Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board 303 Keyboard controller error Reseat the keyboard cable in the connector Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board 1162 Serial port error 32 IBM System x3250 Types 4364 and 4365 Installation Guide Run the Configuration Setup Utility program and make sure that the serial port settings are correc
52. ittent problems 39 K keyboard connector 22 keyboard problems 39 L LED cd drive activity 21 Ethernet speed 22 Ethernet transmit receive activity 22 hard disk drive activity 21 locator 21 power on 21 system error 21 LEDs front 21 rear 22 locator LED 21 M major components 5 memory installing 9 order of installation 10 specifications 4 memory module installation 10 specifications 10 memory problems 40 microprocessor problems 41 type 4 monitor problems 41 mouse connector 22 N noise emissions 4 notes 3 notes important 52 notices electronic emission 55 FCC ClassA 55 notices and statements 3 58 IBM System x3250 Types 4364 and 4365 Installation Guide O online documentation 1 optional device problems 44 optional device connectors 6 order of installation memory modules 10 P POST error messages 30 power problems 45 requirement 4 supply 4 power control button 21 button shield 21 power cord connector 22 power on LED 21 problems CD ROM DVD ROM drive 37 hard disk drive 38 intermittent 39 memory 40 microprocessor 41 monitor 41 mouse 39 40 optional devices 44 pointing device 40 power 45 serial port 46 software 47 solving 29 USB port 48 video 48 R reset button 21 riser card connector location 6 removing 15 slots 6 S SAS hard disk drives installing 12 hot swap drives 4 hot swap models 4 SATA hot swap 4 hot swap hard disk drives installing 12
53. ject To avoid straining the muscles in your back lift by standing or by pushing up with your leg muscles Make sure that you have an adequate number of properly grounded electrical outlets for the server monitor and other devices Back up all important data before you make changes to disk drives Have a small flat blade screwdriver available You do not have to turn off the server to install or replace hot plug Universal Serial Bus USB devices Blue on a component indicates touch points where you can grip the component to remove it from or install it in the server open or close a latch and so on Orange on a component or an orange label on or near a component indicates that the component can be hot swapped which means that if the server and operating system support hot swap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component When you are finished working on the server reinstall all safety shields guards labels and ground wires e Fora list of supported optional devices for the server see http www ibm com servers eserver serverproven compat us System reliability guidelines To help ensure proper cooling and system reliability make sure that the
54. lled in Chapter 2 Installing optional devices 9 10 DIMM connectors 1 and 3 However the size speed type and technology of the DIMMs that you install in DIMM connectors 2 and 4 must match each other Install only double data rate Il DDR Il PC2 5300 unbuffered synchronous dynamic random access memory SDRAM with error correcting code ECC DIMMs These DIMMs must be compatible with the latest PC2 5300 SDRAM unbuffered DIMM specification If you install a pair of 2 GB DIMMs and a pair of other size DIMMs the 2 GB DIMMs must be installed as the first pair in DIMM connectors 1 and 3 When you restart the server after you add or remove a DIMM a message is displayed indicating that the memory configuration has changed To install a DIMM complete the following steps Read the safety information that begins on page Vj and Installation guidelines Turn off the server and peripheral devices and disconnect the power cord and all external cables Remove the cover Attention To avoid breaking the retaining clips or damaging the DIMM connectors open and close the clips gently Open the retaining clip on each end of the DIMM connector Touch the static protective package that contains the DIMM to any unpainted metal surface on the outside of the server Then remove the DIMM from the package Turn the DIMM so that the keys align correctly with the slot Insert the DIMM into the connector by aligning the
55. match a blue cable end to a blue connector on the panel a red cable end to a red connector and so on Updating the server configuration When you start the server for the first time after you add or remove an internal optional device or external SAS device you might receive a message that the configuration has changed The Configuration Setup Utility program starts automatically so that you can save the new configuration settings For more information see Chapter 4 Configuring the server on page 25 Chapter 2 Installing optional devices 19 Some optional devices have device drivers that you must install For information about installing device drivers see the documentation that comes with each device If the server has a RAID configuration that uses the SAS SATA controller with integrated RAID and you have installed or removed a hard disk drive you might have to reconfigure the disk arrays If the server has an optional RAID adapter and you have installed or removed a hard disk drive see the documentation that comes with the RAID adapter for information about reconfiguring the disk arrays For information about configuring the integrated Gigabit Ethernet controllers see the User s Guide 20 IBM System x3250 Types 4364 and 4365 Installation Guide Chapter 3 Server controls LEDs and power This chapter describes the controls and light emitting diodes LEDs and how to turn the server on and off Front view T
56. mation from the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM systems optional devices services and support The address for IBM System x and xSeries information is http www ibm com systems x The address for IBM IntelliStation information is http www ibm com intellistation You can find service information for IBM systems and optional devices at http www ibm com servers eserver support xseries index html Software service and support Through IBM Support Line you can get telephone assistance for a fee with usage configuration and software problems with System x and xSeries servers BladeCenter products IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support Important When you call for service you will be asked to provide the four digit machine type of your system which is 4364 or 4365 You can receive hardware service through IBM Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service See http www ibm com planetwide for support telepho
57. ne numbers or in the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m IBM Taiwan product service 50 LBIBM SLE DE RE 75 LS ER Et pr E e s I HH D n ti C PATER SHE 34 0800 016 888 IBM Taiwan product service contact information IBM Taiwan Corporation 3F No 7 Song Ren Rd Taipei Taiwan Telephone 0800 016 888 IBM System x3250 Types 4364 and 4365 Installation Guide Appendix B Notices Trademarks This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The
58. ng system CD is supported by the ServerGuide program not start the operating system See the ServerGuide Setup and Installation CD label for a list of supported CD operating system versions The operating system cannot be Make sure that the server supports the operating system If it does no logical drive installed the optional device is is defined RAID servers Run the ServerGuide program and make sure that setup not available is complete Software problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action You suspect a software 1 problem To determine whether the problem is caused by the software make sure that The server has the minimum memory that is needed to use the software For memory requirements see the information that comes with the software If you have just installed an adapter or memory the server might have a memory address conflict The software is designed to operate on the server Other software works on the server The software works on another serve
59. nnected to an ac power source but is not turned on the operating system does not run and all core logic except for the service processor is shut down however the server can respond to requests from the service processor the baseboard management controller such as a remote request to turn on the server Turning on the server Approximately 20 seconds after the server is connected to ac power the power control button becomes active and one or more fans might start running to provide cooling while the server is connected to power You can turn on the server and start the operating system by pressing the power control button The server can also be turned on in any of the following ways f a power failure occurs while the server is turned on the server will restart automatically when power is restored f your operating system supports the systems management software for an optional Remote Supervisor Adapter Il SlimLine the systems management software can turn on the server f your operating system supports the Wake on LAN feature the Wake on LAN feature can turn on the server Note When 4 GB or more of memory physical or logical is installed some memory is reserved for various system resources and is unavailable to the operating system The amount of memory that is reserved for system resources depends on the operating system the configuration of the server and the configured PCI optional devices Turning off the se
60. ol button for more than 4 seconds to turn off the server If an optional Remote Supervisor Adapter II SlimLine is installed in the server the server can be turned off from the Remote Supervisor Adapter II SlimLine user interface The integrated systems management processor mini BMC can turn off the server as an automatic response to a critical system failure You can turn off the server through a request from the service processor IBM System x3250 Types 4364 and 4365 Installation Guide Chapter 4 Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating system installation Seel Using the ServerGuide Setup land installation CD nd Installation CD for more information In addition to the ServerGuide Setup and Installation CD you can use the following configuration programs to customize the server hardware Configuration Setup Utility program LSI Logic Configuration Utility program Baseboard management controller SMBridge management utility program The following table lists the different server configurations and the applications available for configuring and managing RAID arrays Table 3 Server Configuration RAID array configuration before operating system is installed
61. ollowing components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board 40 IBM System x3250 Types 4364 and 4365 Installation Guide Microprocessor problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The server emits a continuous 4 Correct any errors that are indicated by the LEDs see System board LEDs in beep during POST indicating the Problem Determination and Service Guide that the microprocessor is not working correctly 2 Make sure that the server supports the microprocessor 3 Trained service technician only Make sure that the microprocessor is seated correctly 4 Trained service technician only Replace the microprocessor Monitor problems Some IBM monitors have their own self tests If you suspect a problem with your monitor see the documentation that comes with the monitor for instructions for testing and adjusting the monitor Follow the suggested actions in the orde
62. omponent can be hot swapped which means that if the server and operating system support hot swap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component The following illustration shows the major components in the server Note The illustrations in this document might differ slightly from your hardware Riser card Assembly lt _ SAS SATA controller some models System board SAS SATA backplane some models SATA simple swap back panel some models Fans CD DVD interface cart n Power supply Operator information t panel assembly CD DVD drive 3 5 inch hot swap hard disk drive some models 2 5 inch hard disk drive backplane 3 5 inch simple swap SATA A LS hard disk drive D 2 5 inch Hot swap hard some models 25 inch hard drive cage disk drive filler Be disk drive Simple swap SATA filler 2 5 inch filler panel Chapter 1 Introduction 5 System board optional device connectors 6 The following illustration shows the connectors for user installable optional devices Riser card connector DIMM 1 connector DIMM 2 connector DIMM 3 connector DIMM 4 connector
63. on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remove all cables from devices 5 Turn device ON Safety vii Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations viii IBM System x3250 Types 4364 and 4365 Installation Guide Statement 3 CAUTION When laser products su
64. owser IBM System x3250 Types 4364 and 4365 Installation Guide f Autostart is enabled insert the CD into the CD drive The Documentation Browser starts automatically If Autostart is disabled or is not enabled for all users use one of the following procedures f you are using a Windows operating system insert the CD into the CD drive and click Start gt Run In the Open field type e Win32 bat where e is the drive letter of the CD drive and click OK f you are using Red Hat Linux insert the CD into the CD drive then run the following command from the mnt cdrom directory sh runlinux sh Select your server from the Product menu The Available Topics list displays all the documents for your server Some documents might be in folders A plus sign indicates each folder or document that has additional documents under it Click the plus sign to display the additional documents When you select a document a description of the document is displayed under Topic Description To select more than one document press and hold the Ctrl key while you select the documents Click View Book to view the selected document or documents in Acrobat Reader or xpdf If you selected more than one document all the selected documents are opened in Acrobat Reader or xpdf To search all the documents type a word or word string in the Search field and click Search The documents in which the word or word string appears are listed
65. p must be performed only by a trained service technician Symptom Action The power control button does not work and the reset button does work the server does not start Note The power control button will not function until 20 seconds after the server has been connected to ac power ig Make sure that the power control button is working correctly a Disconnect the server power cords b Reconnect the power cords c Press the power control button d If the server does not start disconnect the server power cords and reseat the operator information panel cables then repeat steps o through ic If the problem remains replace the operator information panel 2 Make sure that The ac power cord is correctly connected to the server and to a working electrical outlet The server contains the correct type of DIMMs The DIMMs are correctly seated Trained service technician only The microprocessor is correctly installed 3 If you just installed an optional device remove it and restart the server If the server now starts you might have installed more devices than the power supply supports 4 Reseat the following components a DIMMs b Trained service technician only Power supply cables to all internal components c Trained service technician only Power connector on the system board 5 Replace the following components one at a time in the order shown restarting the server each time
66. r If you received any error messages when using the software see the information that comes with the software for a description of the messages and suggested solutions to the problem Contact your place of purchase of the software Chapter 5 Solving problems 47 Universal Serial Bus USB port problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action A USB device does not work 1 Make sure that The correct USB device driver is installed The operating system supports USB devices Astandard PS 2 keyboard or mouse is not connected to the server If it is a USB keyboard or mouse will not work during POST 2 Make sure that the USB configuration options are set correctly in the Configuration Setup Utility program menu see the User s Guide for more information 3 If you are using a USB hub disconnect the USB device from the hub and connect it directly to the server Video problems See Monitor problems on page 41 48 IBM System x3250 Types 4364 and 4365 Installation Guide
67. r in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action Testing the monitor 1 Make sure that the monitor cables are firmly connected 2 Try using a different monitor on the server or try testing the monitor on a different server 3 Run the diagnostic programs see the Problem Determination and Service Guide If the monitor passes the diagnostic programs the problem might be a video device driver 4 Trained service technician only Replace the system board Chapter 5 Solving problems 41 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The screen is blank 1 If the server is attached to a KVM switch bypass the KV
68. recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwanese Class A warning statement BE AE fb JF AP wt PMN AVE e dk JE 4E 893R 3 PB JAH gt TT AG LE RISA UE gt FLAS HIF gt FAACRE RAR BUM FHA R o Chinese Class A warning statement ME AA Am EN PIE Sp EU TH ERMET TeSER AH FRERIK ENE Japanese Voluntary Control Council for Interference VCCI statement TOREJ FRMEBRESSRESSEMA BS VCCI DKR I BOC VIAARRNRE CT CORE e RR CHAT OCBRMES BSR CTCEMBVYVES OSSI I 8 FER BU E CIS SKIER SNECEMHBVET 56 IBM System x3250 Types 4364 and 4365 Installation Guide Index A adapter installing 13 types supported 13 attention notices 3 baseboard management controller BMC functions 27 bays 4 beep codes 29 C caution statements 3 CD drive problems 37 CD eject button 21 CD DVD drive activity LED 21 specification 4 Class A electronic
69. rite Varnostne informacije Copyright IBM Corp 2007 vi Antes de instalar este producto lea la informaci n de seguridad Las s kerhetsinformationen innan du installerar den har produkten Important Each caution and danger statement in this document is labeled with a number This number is used to cross reference an English language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document For example if a caution statement is labeled Statement 1 translations for that caution statement are in the Safety Information document under Statement 1 Be sure to read all caution and danger statements in this document before you perform the procedures Read any additional safety information that comes with the server or optional device before you install the device IBM System x3250 Types 4364 and 4365 Installation Guide Statement 1 DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn
70. rver When you turn off the server and leave it connected to ac power the server can respond to requests from the service processor such as a remote request to turn on the server While the server remains connected to ac power one or more fans might continue to run To remove all power from the server you must disconnect it from the power source Some operating systems require an orderly shutdown before you turn off the server See your operating system documentation for information about shutting down the operating system Chapter 3 Server controls LEDs and power 23 24 Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 2 Cm 1S The server can be turned off in any of the following ways You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will be turned off automatically You can press the power control button to start an orderly shutdown of the operating system and turn off the server if your operating system supports this feature If the operating system stops functioning you can press and hold the power contr
71. rvice technician Symptom Action The number of serial ports that 41 Make sure that are identified by the operating Each port is assigned a unique address in the Configuration Setup Utility system is less than the number program and none of the serial ports are disabled of installed serial ports The serial port adapter if one is installed is seated correctly 2 Reseat the serial port adapter 3 Replace the serial port adapter A serial device does not work 1 Make sure that The device is compatible with the server The serial port is enabled and is assigned a unique address E device is connected to the correct connector see 2 Reseat the following components a Failing serial device b Serial cable 3 Replace the following components one at a time in the order shown restarting the server each time a Failing serial device b Serial cable c Trained service technician only System board ServerGuide problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action T
72. s listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action A cover lock is broken an LED If the part is a CRU replace it If the part is a FRU the part must be replaced by a is not working or a similar trained service technician problem has occurred Hard disk drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by Remove the drive indicated on the diagnostic tests then run the hard disk drive the hard disk drive diagnostic diagnostic test again If the remaining drives are recognized replace the drive that test the Fixed Disk test you removed with a new one The server stops responding Remove the hard disk drive that was being tested when the server stopped during the hard disk driv
73. s must be installed on all vacant slots This maintains the electronic emissions characteristics of the server and ensures proper cooling of server components Follow the instructions that come with the adapter to set any jumpers or switches Attention When you install an adapter make sure that it is completely and correctly seated in the expansion slot in the riser card Incomplete insertion might cause damage to the riser card system board or the adapter when you turn on the server Carefully grasp the adapter by its top edge or upper corners and align it with the expansion slot in the riser card assembly then press the adapter firmly into the expansion slot Follow the cabling instructions if any that come with the adapter Reinstall the riser card assembly Make sure that the riser card assembly is fully seated in the riser card connectors on the system board If you are installing a ServeRAID 8s controller complete the following steps a Disconnect the existing SAS SATA controller signal cable from the hard disk drive backplane and from the controller then remove the cable from the server b In a server with 2 5 inch drives route the ServeRAID 8s signal cable as shown in the following illustration and connect it to the hard disk drive backplane Chapter 2 Installing optional devices 15 n SS HS SIT hs S S68 S i
74. save your changes Using the baseboard management controller The baseboard management controller provides basic environmental monitoring functions for the server If an environmental condition exceeds a threshold or if a system component fails the baseboard management controller lights LEDs to help you diagnose the problem and also records the error in the BMC system event log The baseboard management controller also provides command line interface remote server management capabilities through the Avocent SMBridge management utility program The command line interface provides direct access to server management functions through the Intelligent Platform Management Interface IPMI protocol Use the command line interface to issue commands to control the server power view system information and identify the server You can also save one or more commands as a text file and run the file as a script Chapter 4 Configuring the server 27 28 IBM System x3250 Types 4364 and 4365 Installation Guide Chapter 5 Solving problems This chapter provides basic troubleshooting information to help y