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IBM 5000 User's Manual

1. Rack model 12 345 A Your server comes with a CD ROM drive installed in bay B and a diskette drive installed in bay C 56 Netfinity 5000 Server Hardware Information and Procedures Installing or Removing Internal Drives Bay Drive Width Drive Type Drive Height A 5 25 inch Removable media 41 3 mm 1 6 in drive only B 5 25 inch CD ROM 41 3 mm 1 6 in C 3 5 inch Diskette drive 25 4 mm 1 0 in 1 3 5 inch Hot swap hard disk 25 4 mm 1 0 in Slim line SL Don 41 3 mm 1 6 in 2 Half height HH Notes 1 Removable media includes CD ROMs optical discs and tapes It does not include hard disk drives 2 A 41 3 mm drive installed in bays 1 through 5 will occupy two bays Table 1 Maximum Allowable Drive Sizes Types of Cables Drives connect to your server with cables Each cable connector is designed to fit a corresponding connector on a drive Three types of internal cables connect to the drives in your server A four wire power cable connects to each drive e A flat ribbon signal cable connects to IDE devices One flat ribbon cable connects the internal diskette drive The connector on one end of this cable attaches to the system board The primar
2. H E 11 i mm j 113 Smut ie J y H J m1 TE Rack model y D O Power Connector The server power cable connects here H Serial Connector A Signal cables for modems or other serial devices connect here to the 9 pin serial connector for serial port A See Devices and I O Ports on page 23 for port assignment information Serial Connector B Signal cables for modems or other serial devices connect here to the 9 pin serial connector for serial port B See Devices and I O Ports on page 23 for port assignment information Mouse Connector The mouse cable connects here This connector is sometimes called the auxiliary device port Keyboard Connector The keyboard cable connects here Ethernet Connector An unshielded twisted pair cable with an RJ 45 connector attaches here to the 10 100 Ethernet controller on the system board Netfinity 5000 Server Hardware Information and Procedures Input Output Connectors Universal Serial Bus USB Connector 1 Attach I O devices with universal serial bus USB connectors to USB connector 1 You need a 4 pin cable to connect a device to this port Universal Serial Bus USB Connector 2 Attach I O devices with universal serial bus USB connectors to USB con
3. ER E H EJ D Bi 7 E EA ee mm ES 2 10 a 8 EF IE B oz kara EJ mu exa Pe n CE ER E pos Sy El annnm naar System Board Connectors Reserved J37 Reserved J36 Systems management adapter connector J37 J36 Reserved J41 J39 J21 Fan 2 connector J6 System switch block SW1 Microprocessor 2 connector U21 Reserved J1 Microprocessor 1 connector U2 Power connector J3 Reserved J8 Power connector J4 Reserved J12 Power supply data connector J10 Voltage regulator module VRM connector Reserved J39 Reserved J32 ISA connector J40 PCI ISA connector PCI bus 1 J38 PCI connector PCI bus 1 J33 PCI connector PCI bus 1 J30 Battery PCI connector PCI bus 1 J28 PCI connector PCI bus 0 J24 Parallel SCSI connectors J19 W WW Gul Go Go Go N N SE O La kel N w EEEEEEE BE BEEPOSSheon m U20 Video port and Management C port Fan 1 connector J13 connectors J11 Management C port DIMM 1 J15 DIMM 2 J16 DIMM 3 J17 connector is above the video connector and DIMM 4 J22 connectors USB 1 and USB 2 port connectors J9 SCSI connector J18 USB 2 is below USB 1 Diskette drive connector J23 Ethernet connector J7 IDE connector J3 Mouse and keyboard connectors J5 Operator LED panel J29 The mou
4. Tower model v gt u E y o E T o e ANI Rack model Bn ack mode m i iv c E55 l E L E O 0 Oo e Power On Light This green LED blinks when the server is in Standby mode power is present but the server is not turned on The blinking changes to a solid continuous light when you turn on your server remotely Unattended mode or by pressing the Power On Switch If this light is not on the power cord is not connected or the power supply has failed B OK POST Complete Light This green LED lights when the server completes the power on self test POST without any errors 98 SCSI Hard Disk Drive In Use Light This green LED lights when your server is accessing a SCSI device If this light remains illuminated it might indicate that either the SCSI bus or the system microprocessor has stopped Chapter 1 Introducing Your Netfinity 5000 9 Controls and Indicators 10 oS BH g o e LINK s E Primary Microprocessor Activity Light This green LED blinks to indicate the activity of a microprocessor installed in the primary microprocessor socket The LED comes on during POST to indicate the presence of the microprocessor Secondary Microprocessor Activity Light This green LED blinks to show the activity of a microprocessor installed in the secondary microprocessor s
5. 31 Configuring the Ethernet Controller ole 32 Failover for Redundant Ethernet aaa aaa 33 Configuring Failover on OS 2 aaa aaa 34 Configuring Failover on Windows NT aoaaa aaa 34 Configuring Failover on IntraNetWare ss 35 Using the SCSISelect Utility Program cnn 35 Starting the SCSISelect Utility Program a 36 SCSISelect Utility Program Choices llle 36 19 Configuration Overview Configuration Overview 20 You play a key role in how your server allocates resources to organize and interconnect hardware devices and software programs This allocation process is referred to as configuration The steps required to configure your server depend on the number and types of devices and programs that you install Your server supports several types of adapters Because of this flexibility you can choose from among thousands of adapters and devices that comply with any of the following standards Peripheral Component Interconnect PCI e Industry Standard Architecture ISA e Small Computer System Interface SCSI In general the greater the number and variety of hardware devices and software programs that you install in your server the more you will have to interact with your server and your devices to correctly configure your system Your server comes with the following hardware configuration utility programs e Configuration Setu
6. E 00000000 om Ing B t t t Ing Ing Ing 5 PCI Emm l m 4 PCI Exc 3 C POI Eee A 1 L IS aie 7 Note Expansion slots 1 and 2 are shared slots Shared slots can be used by an adapter installed in either the PCI connector or the adjacent ISA connector but not both Your server comes with a video controller This video controller is an integrated component on the system board It is not in an expansion slot The integrated video controller has super video graphics array SVGA technology Chapter 4 Installing Options 49 Working with Adapters The integrated video controller is not removable If you want to disable this controller and use a video adapter instead you can install a video adapter in an expansion slot When you install a video adapter the server BIOS automatically disables the integrated video controller Attention To avoid possible damage to adapters and server components be sure that the adapters you install do not touch each other or the other components such as the microprocessor inside the server Installing or Removing Adapters This section
7. 17 Additional Planning Considerations llli 17 Copyright IBM Corp 1998 15 Arranging Your Workspace Arranging Your Workspace Comfort To get the most from your server arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of electrical outlets also can affect the way you arrange your workspace Although no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time can cause fatigue A good chair can make a big difference The backrest and seat should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a neutral comfortable position Try to keep a light touch on the keyboard and your hands and fingers relaxed You can change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet Viewing Distance Adjust the monitor so the top of the screen is at or slightly below eye level Place the monitor at a comfortable viewing distance us
8. 10 To complete the installation refer to the documentation that comes with the rack enclosure Removing the Rack Model from a Rack Enclosure In some configurations installing options in the rack model might be more convenient if you remove the server from the rack enclosure For example you might prefer to remove the server if you are installing an internal drive in a rack model that is installed in the bottom bay in a rack enclosure r Before you begin Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 Turn off the server Follow any additional installation and safety instructions that come with the rack 232 kg 70 5 Ibs 255 kg 121 2 Ibs CAUTION Use safe lifting practices when lifting your machine 104 Netfinity 5000 Server Hardware Information and Procedures Removing the Rack Model from a Rack Enclosure To remove the Netfinity 5000 server from a rack enclosure 1 Remove the screws from each front bracket Set the screws aside for later use 2 Slide the server out of the rack 3 If you have a modem or fax machine attached to the server disconnect the telephone line from the wall outlet and the server Note If you are in the United Kingdom you must perform this step before disconnecting the power cord 4 Disconnect all cables and power cords from the rear of the server 5 Remove the two screws from the cable arm bracket 6
9. aa 49 Installing or Removing Adapters less 50 Working with Memory Modules lens 54 Installing or Removing Memory Modules 54 Installing or Removing Internal Drives a 56 Locaton of Bays 2 5 xs ga busco dE Ge RU ES Pen S 56 Types oL Gables res s soo sod ep ace oe UR EP oe as 57 SCSI Devices ss 58 Preinstallation Steps All Bays llle 59 Installing or Removing Drives in Bays A and B Removable Media 60 Installing or Removing a Drive in Bay C Diskette Drive 62 Installing or Removing Drives in Bays 1 through 5 Hard Disk Drives 63 Installing Microprocessors ooh 66 Installing Microprocessor Upgrades 2 220048 66 Installing or Replacing a Microprocessor 67 Installing or Replacing the Power Supply 71 Connecting External Options 2 200000 020005 72 Adding External SCSI Devices 20 0 72 Attaching External Options 20 0200220004 73 Adding Security i vu oue aed Roc ee ee eee ee xps dg 74 Installing a U Bolt and Security Cable ss 74 Completing the Installation ooa aaa 76 Completing the Tower Model Installation 76 Completing the Rack Model Installation llle 79 Updating the Server Configuration ool 82 Serial Port Connectors
10. The ANSI EIA Standard 440 A Fiber Optic Terminology Copies may be purchased from the Electronic Industries Association 2001 Pennsylvania Avenue N W Washington DC 20006 Definitions are identified by the symbol E The Information Technology Vocabulary developed by Subcommittee 1 Joint Technical Committee 1 of the International Organization for Standardization and the International Electrotechnical Commission ISO IEC JTC1 SC1 These definitions are identified by the symbol I Definitions from draft international standards committee drafts and working papers being developed by ISO IEC JTC1 SC1 are identified by the symbol T indicating that final agreement has not yet been reached among the participating National Bodies of SC1 A adapter A printed circuit board that modifies the system unit to allow it to operate in a particular way address 1 A value that identifies a register or a particular part of storage The value is represented by one or more characters 2 The location in the storage of a computer where data is stored 3 To refer to a specific storage location by specifying the value that identifies the location application The use to which an information processing system is put for example a payroll application an airline reservation application a network application application program 1 A program that is specific to the solution of an application problem Synonymous with application
11. 1 The primary IDE channel is enabled in the Configuration Setup utility program 2 All cables and jumpers are installed correctly 3 the correct device driver is installed for the CD ROM drive Diskette Drive Problems Action The diskette drive in use light stays on or the System bypasses the diskette drive If there is a diskette in the drive verify that 1 The diskette drive is enabled in the Configuration Setup utility programs 2 The diskette is good and not damaged Try another diskette if you have one 3 The diskette is inserted correctly in the drive 4 The diskette contains the necessary files to start the system 5 Your software program is OK See Software Problem on page 148 If the diskette drive in use light stays on or the system continues to bypass the diskette drive have the system serviced Monitor Self Tests Action Some IBM monitors have their own self tests If you suspect a problem with your monitor refer to the information that comes with the monitor for adjusting and testing instructions If you still cannot find the problem have the monitor and system serviced Chapter 6 Solving Problems 143 Troubleshooting 144 Monitor Problems Action The screen is blank Verify that 1 The system power cord is plugged into the system and a working electrical outlet 2 The monitor power cord is plugged into the monitor and a working electric
12. The connector on the back of the server and the pin number assignments are the same as for the serial ports 1 5 OO0000 6 9 Table 4 on page 83 shows the pin number assignments for the serial port connectors The pin number assignments conform to the industry standard Netfinity 5000 Server Hardware Information and Procedures Parallel Port Connector Parallel ports are used to communicate with printers and other devices such as some CD ROM and tape drives Your server provides one 25 pin D shell connector on the back of the server 13 1 Ce OO0oOoOoOoOoO0O0000 25 14 This parallel port connector conforms to the Institute of Electrical and Electronics Engineers IEEE Standard 1284 There are three standard modes of operation e Standard Parallel Port SPP e Enhanced Parallel Port EPP Extended Capability Port ECP Table 5 shows the pin number assignments for the parallel port connector The signal names for all three modes are shown SPP and ECP signal names are the same EPP signal names that are different are shown in parentheses Table 5 Parallel Port Connector Pin Number Assignments Pin Signal Pin Signal 1 STROBE WRITE 14 AUTO FD DSTRB 2 Data 0 15 ERROR 3 Data 1 16 INIT 4 Data 2 17 SLCT IN ASTRB 5 Data 3 18 Ground 6 Data 4 19 Ground 7 Data 5 20 Ground 8 Data 6 21 Ground 9 Data 7 22 Ground 10 ACK 23 Ground 11 BUSY WAIT 24 Ground 12 PE 25 Ground 13 SLCT C
13. If the problem persists have the system serviced Failed Test setup error Corrupt DMI BIOS Information in BIOS is not as expected Action Update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates If the problem persists have the system serviced Failed Test setup error BIOS cannot access VPD information Action Update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates If the problem persists have the system serviced Failed Test setup error Unknown hardware problem associated with microprocessor in socket number U2 Action 1 Update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates 2 If the problem persists replace the primary microprocessor and run the diagnostic program again If the problem persists have the system serviced Chapter 6 Solving Problems 133 Diagnostic Messages 134 Result Test Specific String Failed Test setup error Unknown hardware problem associated with microprocessor in socket number U21 Action 1 Update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates 2 If the problem persists replace the secondary microprocessor and run the diagnostic program again If the problem persists have the system service
14. Each card support is also identified on the tab as ISA or PCI Note You might find it easier to replace the card support with the appropriate color card support if you remove the card support bracket from the server first Chapter 4 Installing Options 51 Working with Adapters 1 To remove a card support from a slot or storage location H gently release the card support tab and slide the card support away from the system board until the card support is free 2 To insert a card support in a slot or a storage location place the card support in the slot or storage opening and slide the card support toward the system board until the tab clicks into place C If you removed the card support bracket from the server replace it in the server now 5 Touch the static protective package to any unpainted metal surface on the server then remove the adapter from the package 6 Install the adapter a Carefully grasp the adapter and align it with the expansion slot and with the card support bracket if a full length adapter b Press the adapter firmly into the connector until fully seated 52 Netfinity 5000 Server Hardware Information and Procedures Working with Adapters c Fit the foot of the slot retaining clamp to the top of the expansion slot d Push the curved arm of the slot retaining clamp toward the adapter until th
15. including serial number information and replacement part numbers stored in nonvolatile memory making remote maintenance of your server more efficient e Standard redundant power supply e Redundant power supply option for enhanced availability e Redundant Ethernet capabilities with optional adapter Response time will vary depending on the number and nature of calls received 6 Netfinity 5000 Server Hardware Information and Procedures Controls and Indicators Controls and Indicators The most commonly used controls and status indicators are on the front of your server Server Controls o a 1000000 JIN H Tower model C HIGH H n cui Hu g pem Rack model B Diskette Eject Button Press this button to release a diskette from the drive H Diskette Drive In Use Light This light comes on when the diskette drive is accessed CD ROM Manual Tray Release Opening Insert a straightened
16. 02020000 83 Management Port C ses 84 Parallel Port Connector oaaae 85 Video Port Connector 2 200000 ee ee 86 Keyboard and Mouse Connectors ooo llis 87 SGSI Gonn ctOIS ein bes eee EU RGB e UPGumd Ree NR T rd 88 Internal SCSI Connector ool llle 88 External SCSI Connector 0 000200 eee 88 Universal Serial Bus Ports 2 0 200000 eee 90 Ethernet Connector 0 000000 ee 91 39 Before You Begin Before You Begin Before you begin to install options in your server read the following information Notes 1 Become familiar with the safety and handling guidelines specified under the Legal and Safety Information section of this Server Library and under Safety Information Statements on page vii Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 These guidelines will help you work safely while working with your server and options 2 Make sure you have an adequate number of properly grounded electrical outlets for your server monitor and any other options you intend to install 3 Place your server in a location that is dry Rain or spilled liquids might damage your server Have a supply of 1 MB and 2 MB 3 5 inch diskettes available Back up all important data before you make changes to hard disk drives Have a small flat blade screwdriver available N O oO A work properly e On a tower mo
17. 1 Make sure that the monitor cables are correctly and securely connected to the server 2 If the problem persists have the system serviced 5962 An IDE CD ROM configuration error occurred Action Check the signal and power cable connections to the CD ROM drive See System Board Connectors on page 169 for the locations of the cable connectors on the system board If the problem persists have the system serviced 8603 An error occurred during the mouse pointing device and mouse pointing device controller test This error can be caused by the addition or removal of a mouse or by a failing system board Note This error also can occur if electrical power was lost for a very brief period and then restored In this case turn off the server for at least 5 seconds and then turn it back on Action Ensure that the keyboard and mouse pointing device are attached to the correct connectors If they are connected correctly use the following procedure 1 Turn off the server 2 Disconnect the mouse from the server 3 Turn on the server If the POST error message does not reappear the mouse is probably failing See the documentation that comes with the mouse for additional testing information If the problem remains have the mouse pointing device serviced If the POST error message reappears run the diagnostic tests to isolate the problem If the diagnostic tests do not find a problem and the POST error messag
18. A USB device does not work Verify that 1 You are not trying to use a USB device during POST if you have a standard non USB keyboard attached to the keyboard port Note If a standard non USB keyboard is attached to the keyboard port then the USB is disabled and no USB device will work during POST 2 The correct USB device driver is installed 3 Your operating system supports USB devices If the problem still exists have the system serviced Chapter 6 Solving Problems 147 Troubleshooting 148 Printer Problems Action The printer does not work Verify that 1 The printer is turned on and is online 2 The printer signal cable is connected to the correct serial or parallel port on the system For the location of the serial or parallel port see Input Output Connectors on page 12 Note Non IBM printer cables might cause unpredictable problems 3 You have assigned the printer port correctly in your operating system or application program 4 You have assigned the printer port correctly using the Configuration Setup utility programs If the items above are correct and the printer still does not work run the tests described in the documentation that comes with your printer If the tests show that the printer is OK have the system serviced Software Problem Action Suspected software problem To determine if problems are caused by the software verify that 1 Your s
19. IBM marketing representative or see http www pc iom com us compat on the World Wide Web If you do upgrade the microprocessor use the instructions that come with the upgrade along with the instructions in Installing or Replacing a Microprocessor on page 67 Attention f you install an additional microprocessor that is different from the currently installed microprocessor your server operation might be unreliable To prevent this use a microprocessor with the same internal and external clock speed and the same cache size and voltage requirements as those of the currently installed microprocessor Microprocessor internal and external clock frequencies and cache size must be identical The voltage regulator module VRM for the additional microprocessor plugs into a connector on the system board see System Board Connectors on page 169 for the location of the VRM connector Because each microprocessor has specific power and voltage requirements be sure to use the VRM that comes with the microprocessor Note The voltage regulator function for the microprocessor that is shipped with your server is built into the system board f you select a setting for the frequency switch that is greater than the actual frequency of the microprocessor you might damage the microprocessor The frequency switch settings are shown in Table 3 on page 70 For additional information about microprocessor speeds clock frequencies and jumper
20. TCP provides a reliable host to host protocol between hosts in packet switched communications networks and in interconnected systems of such networks It assumes that the Internet protocol is the underlying protocol Transmission Control Protocol Internet Protocol TCP IP A set of protocols that allow cooperating computers to share resources across a heterogeneous network transmit To send information from one place for reception elsewhere A twisted pair A transmission medium that consists of two insulated electrical conductors twisted together to reduce noise T U unshielded twisted pair UTP See telephone twisted pair utility program 1 A computer program in general support of computer processes for example a diagnostic program a trace program a sort program 2 A program designed to perform an everyday task such as copying data from one storage device to another V virtual Pertaining to a functional unit that appears to be real but whose functions are accomplished by other means volatile 1 Pertaining to a storage device whose contents are lost when power is cut off 2 Contrast with nonvolatile W write To make a permanent or transient recording of data in a storage device or on a data medium 10BASE F 10 Mbps baseband fiber optic Dual fiber point to point cabling with no defined maximum node count Maximum fiber optic cable distance is 0 5 2 km depending on system configuration Co
21. Turn Everything OFF 1 Turn Everything OFF 2 First attach all cables to devices 2 First remove power cord s from 3 Attach signal cables to receptacles outlet 3 Remove signal cables from 4 Attach power cord s to outlet receptacles 9 TEN ON 4 Remove all cables from devices NOTE In the UK by law the telephone cable must be connected after the power cord NOTE In the UK the power cord must be disconnected after the telephone cable Vlil Netfinity 5000 Server Hardware Information and Procedures Lithium Battery Notice 2 AN CAUTION When replacing the battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Safety Information Statements ix Laser Compliance Statement Laser Compliance Statement Some IBM server models are equipped from the factory with a CD ROM drive CD ROM drives are also sold separately as options The CD ROM drive is a laser product The CD ROM drive is certified in the U S to conform to the requiremen
22. Turn off the monitor 2 Turn off the server 3 Unplug the monitor from the server and the electrical outlet 4 Have the monitor serviced immediately If liquid gets inside the server 1 Turn off the server and all attached devices 2 Unplug the server from the electrical outlet and all attached devices 3 Have the server serviced immediately 158 Nettinity 5000 Server Hardware Information and Procedures Replacing the Battery Replacing the Battery IBM has designed this product with your safety in mind The lithium battery must be handled correctly to avoid possible danger If you replace the battery you must adhere to the following instructions and the requirements in the Lithium Battery Notice on page ix 2 Note If you A CAUTION When replacing the battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations In the U S please call 1 800 IBM 4333 for information about battery disposal replace the original lithium battery with a heavy metal battery or a bat
23. and Handling Static Sensitive Devices on page 42 These guidelines will help you work safely while working with your server and options Review the documentation that comes with your rack enclosure for additional safety cabling and operating considerations To ensure cabinet stability install the servers starting from the bottom of the rack enclosure Note f you are installing different server models in the rack enclosure install the heaviest models in the lower part of the rack enclosure Ensure that you plan the rack enclosure installation within the guidelines for Heat generation Electrical requirements Air flow Mechanical loading Verify that the rack enclosure can meet the rack model operating parameters as detailed in Table 11 on page 95 94 Netfinity 5000 Server Hardware Information and Procedures Before You Begin Size Depth 560 mm 22 05 in Height 230 mm 9 06 in Width 420 mm 16 54 in Weight Typical server as shipped 39 kg 85 8 Ib Environment Air temperature Server on 10 to 35 C 50 to 95 F Altitude 0 to 914 m 3000 ft Server on 10 to 32 C 50 to 90 F Altitude 914 m 3000 ft to 2133 m 7000 ft Server off 10 to 43 C 50 to 110 F Maximum Altitude 2133 m 7000 ft Humidity Server on 896 to 8096 Server off 896 to 8096 Maximum altitude 2133 m 7000 ft Electrical Input Sine
24. failed Actions 1 Turn off the Netfinity 5000 server reseat the microprocessor and restart the Netfinity 5000 server 2 If the problem persists replace the microprocessor If the problem persists have the system serviced Power Supply 1 LED on The primary power supply has failed Action Have the primary power supply replaced Power Supply 2 LED on The secondary power supply has failed Action Replace the secondary power supply Chapter 6 Solving Problems 155 Identifying Problems Using Status LEDs System Board LED Description DASD 1 LED on A hot swap hard disk drive has failed Actions 1 Check the error log for additional information If the error log indicates a temperature problem and the fans are working correctly have the system serviced 2 If the amber Hard Disk Status LED on one of the hot swap hard disk drives is on replace the hard disk drive e System Error LED on the information LED panel on the front of the Netfinity 5000 server is off The diagnostics have not detected a system error 156 Netfinity 5000 Server Hardware Information and Procedures Recovering BIOS Recovering BIOS If your BIOS has become corrupted such as from a power failure during a flash update you can recover your BIOS using the recovery boot block and a BIOS flash diskette Note You can obtain a BIOS flash diskette from one of the following sources Use the ServerGuide program t
25. hinder access to the jumper block 4 Do one of the following Remove a jumper by performing either action Lift the jumper straight off the pin block Align one of the holes in the bottom of the jumper with one of the pins on the pin block and then slide the jumper onto that pin only E e N Place a jumper by aligning the holes in the bottom of the jumper with the two pins on the pin block and then sliding the jumper onto these pins 4 e 5 Replace any components or adapters that you might have removed 6 Reinstall the server cover and connect the cables see Completing the Installation on page 76 for instructions 172 Nettinity 5000 Server Hardware Information and Procedures SCSI Jumpers The option jumper block on the DASD SCSI backplane defines the SCSI IDs for hot swap drives See the illustration in DASD Backplane Jumper Block Location on page 174 for the location of the option jumper block Table 19 summarizes the settings for the DASD backplane SCSI option jumper block J4 Table 19 Backplane Option Jumper Block Pins Description 1 2 A0 Removing the jumper from these two pins reverses the SCSI IDs on the backplane For the tower model these two pins are jumpered for the rack model the jumper usually is removed 3 4 A1 Reserved No jumper 5 6 A2 These pins are always jumpered Tower Addressing Rack
26. ports input output See connector parallel See parallel port serial See serial port POST See power on self test POST power cables connecting 78 80 disconnecting 44 46 60 drive types 57 power cord 174 lengths 17 location 17 power switch 8 protector 8 power cord strain relief bracket caution 17 power on password bypassing 171 deleting 26 features 25 forgotten 171 on boot 25 power on password continued setting or changing 25 26 27 power on self test POST battery failure 115 beep codes 110 122 during configuration 20 enhanced 28 message table 114 overview 110 quick 28 table message 114 precautions electrical safety 41 power supply 41 preface xi preinstallation steps 59 preinstalled devices 14 preparing external options for installation 72 for installation 40 43 for setup 40 printer problems 148 printers SCSI 58 privileged access password See administrator password problems solving configuration conflicts 152 diagnostic tools 109 error messages 110 125 Ethernet 150 keyboard 146 memory 146 microprocessor 145 mouse 146 network connection 149 option 146 parallel port 147 POST 114 printer 148 serial bus universal 147 serial port 147 software 148 processor See microprocessor processor upgrade socket 66 product advantages 33 identification numbers 162 internal and external options 163 name 162 Product Data 23 programs advanced diagnostic 38 low level format 38 Index 193 pro
27. rear view of server 12 SCSI 12 58 termination requirements 59 serial device 12 considerations environmental 159 microprocessor upgrade 66 controller Ethernet 91 136 baud rates 32 Ethernet problems 149 controller continued network 91 SCSI problems 135 video 152 controls 7 cover installing 76 79 release lever 8 removing 44 47 cover latch broken 144 cover plates 61 customer assistance error messages 110 ordering publications xii telephone numbers xii D damaged system dropped 158 spilled liquid 158 DASD direct access storage device backplane 172 173 hot swap enclosure 57 173 in startup sequence 82 SCSI IDs 58 59 termination requirements 65 data parity error PCI Date and Time 24 date setting 24 deactivated adapters 31 default configuration values 164 values for Configuration Setup Utility 164 deleting power on password 171 description 8 device addresses 164 configuration error 115 drivers 32 34 external drives 57 input output I O port 90 ISA adapter locations 169 locations 163 pointing problems 146 preinstalled 14 records 164 SCSI 58 SCSI problems 135 static sensitive handling 42 Devices and I O Ports parallel port assignment 23 serial port assignment 23 diagnosing server problems 107 143 diagnostic utility programs description test programs 109 Index 187 diagnostic utility programs continued diskette 143 equipment 112 error messages 125 main menu 111 menu Test Log 113
28. the Netfinity 5000 server If a problem still exists have the system serviced Note If you cannot find the problem in the troubleshooting charts go to Running Diagnostic Test Programs on page 112 to test the system If you already have run the diagnostic tests or if running the tests does not reveal the problem have the system serviced Netfinity 5000 Server Hardware Information and Procedures Troubleshooting Troubleshooting the 10 100 Mbps Ethernet Controller This section provides troubleshooting information for problems that might occur with the 10 100 Mbps Ethernet controller Network Connection Problems If the Ethernet controller cannot connect to the network check the following Make sure that the cable is installed correctly The network cable must be securely attached at all connections If the cable is attached but the problem persists try a different cable If you set the Ethernet controller to operate at 100 Mbps you must use Category 5 cabling If you directly connect two workstations without a hub or if you are not using a hub with X ports use a crossover cable Note To determine whether a hub has an X port check the port label If the label contains an X the hub has an X port Determine if the hub supports auto negotiation If not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub Check the Ethernet lights on the information pan
29. use the following procedure 1 Turn off the server 2 Disconnect the serial cable from the serial port 3 Wait five seconds then turn on the server If the POST error message does not reappear either the serial cable or the device is probably failing See the documentation that comes with the serial device for additional testing information If the POST error message reappears have the system serviced 1162 The serial port configuration conflicts with another device in the system Action 1 Make sure the IRQ and I O port assignments needed by the serial port are available See The Configuration Setup Utility on page 21 2 If all interrupts are being used by adapters you might need to remove an adapter to make an interrupt available to the PCI adapter or force other adapters to share an interrupt For information about removing adapters see Installing or Removing Adapters on page 50 For information about setting interrupts see The Configuration Setup Utility 1600 POST is unable to communicate with the system management processor Action 1 If the Service Processor Error LED CR49 on the system board is on have your system serviced See System Board LEDs on page 168 for the location of the LED 2 If the Service Processor Error LED is not on disconnect the Netfinity 5000 server from all electrical sources wait for 30 seconds reconnect the Netfinity 5000 server to the electr
30. 4 Restart the server then start the Configuration Setup Utility program and change the power on password as described in steps 1 through 5 above 5 Turn the server off again 6 Set switch 8 back to Off 7 Restart the server To delete a power on password 1 Select Power on Password from the System Security menu then press Enter The Power on Password menu appears 2 Select Delete Power on Password then press Enter 3 A confirmation window appears Press Enter to delete the power on password Press Esc to cancel the request and return to the System Security menu To allow the server to start in unattended mode when a power on password is set Note The Allow for unattended boot with password data field must be set to On for the system to support locally or remotely scheduled system shutdowns or restarts in unattended start mode 1 Select Power on Password from the System Security menu then press Enter The Power on Password menu appears 2 Select Allow for unattended boot with password Press the Left Arrow lt or Right Arrow key to toggle the entry to On If no power on password is set on the server this option has no effect 26 Netfinity 5000 Server Hardware Information and Procedures Using the Configuration Setup Utility Using the Administrator Password Menu The administrator password sometimes called a supervisor level password controls access to some features of the server including the Co
31. Controller Your Netfinity 5000 server comes with an Ethernet controller on the system board The Ethernet controller provides 10BASE T and 100BASE TX support through the RJ 45 connector on the back of your server When you connect your server to the network the Ethernet controller automatically detects the data transfer rate 10 Mbps or 100 Mbps on the network and then sets the controller to operate at the appropriate rate That is the Ethernet controller will adjust to the network data rate whether the data rate is standard Ethernet 10BASE T Fast Ethernet 100BASE TX half duplex HDX or full duplex FDX This process is also known as auto negotiation This auto negotiation occurs without software intervention The controller supports half duplex HDX and full duplex FDX modes at both speeds Auto negotiation works only if the hub or switch to which your server is connected also supports auto negotiation If the hub or switch does not support auto negotiation the speed 10 Mbps or 100 Mbps will still be detected correctly but half duplex mode will always be selected A full duplex switch that does not support auto negotiation will not attach to the Netfinity 5000 server in full duplex mode In this case if you want the network to operate in full duplex mode you must manually override the settings to obtain a full duplex connection To do this your server must have a device driver that supports manual overrides Use the Server
32. Diskette Drive A Primary Master Device Mouse System Memory Type System Information Product Data Machine Type Model Flash EEPROM Revision Level System Board Identifier System Serial Number BIOS Date BIOS Revision Number SP ROM Date SP ROM Revision Level Diagnostics Revision Level Diagnostics Date Diagnostics Version SCSI BIOS Version System Card Data Model SubModel System Serial Number DASD Backplane Power Backplane Power Supply 1 Power Supply 2 PCI Routing Planar SCSI INT A Planar SCSI INT B Planar Ethernet INT A Planar Video INT A Planar USB INT A Option Default Value New Value Additional Information System Summary Microprocessor Microprocessor Speed Secondary Microprocessor Math Coprocessor Internal System Memory 640 KB Extended Memory 63 MB Cache Size internal 512 KB Shadow ROM 384 KB System ROM F0000h FFFFFh 1 44 MB 3 5 inch diskette drive CD ROM Installed Registered SDRAM Note Both microprocessors must have the same cache size and type and the same clock speed IRQ11 IRQ15 IRQ9 IRQ9 IRQ10 Note The screen displays INT A INT B INT C and INT D for each PCI slot The default value for each is not routed 164 Nettinity 5000 Server Hardware Information and Procedures Installed Device Records Table 14 Page 2 of 3 Configuration Setup Program Defaults and Changes Option Default Val
33. Error messages indicate that a problem exists they are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems indicated by error messages should be performed by a trained service technician Hardware error messages that occur can be text numeric or both Messages generated by your software generally are text messages but they also can be numeric Netfinity 5000 Server Hardware Information and Procedures Diagnostic Test Programs POST Error Messages and Beep Codes POST error messages and beep codes occur during startup when POST finds a problem with the hardware or detects a change in the hardware configuration For more information see pages 122 through 124 Diagnostic Error Messages Diagnostic error messages occur when a test finds a problem with the server hardware These error messages are alphanumeric and they are saved in the Test Log For more information see pages 125 through 134 Software Generated Error Messages These messages occur if a problem or conflict is found by an application program the operating system or both Messages are generally text messages but they also can be numeric For information about these error messages refer to the documentation that comes with your software Troubleshooting Charts The charts under Troubleshooting Charts on page 143 list symptoms of problems for example a symptom might be The mouse is not working along with step
34. If the error message goes away replace the device 604 An error occurred during a diskette drive test Action 1 Verify that the Configuration Setup utility programs correctly reflect the type of diskette drive that you have installed 2 Run the diagnostic tests If the diagnostic tests fail have the system serviced 662 A diskette drive configuration error occurred Action If you removed a diskette drive make sure that the diskette drive setting is correct in the Configuration Setup utility programs If the setting is not correct change it For information about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 If the problem persists have the system serviced Chapter 6 Solving Problems 117 POST Messages POST Message Description 962 A parallel port configuration error occurred Action If you changed a hardware option make sure that the parallel port setting is correct in the Configuration Setup utility programs If the setting is not correct change it For information about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 If the problem persists have the system serviced 11xx An error occurred during the system board serial port test Action If you have a modem serial printer or other serial device attached to your server verify that the serial cable is connected correctly If it is
35. Server Hardware Information and Procedures Diagnostic Messages Result Test Specific String Failed Test setup error Corrupt BIOS in ROM Action Update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates If the problem persists have the system serviced Function System Cache Messages 202 Result Test Specific String Failed Test setup error No L2 cache detected on microprocessor socket U2 or BIOS setup problem Action 1 Update the BIOS and run the diagnostic program again See the Getting Help Information section of this Server Library for information about obtaining updates 2 If the problem persists replace the primary microprocessor If the problem persists have the system serviced Failed Test setup error No L2 cache detected on microprocessor socket U21 or BIOS setup problem Action 1 Update the BIOS and run the diagnostic program again See the Getting Help Information section of this Server Library for information about obtaining updates 2 If the problem persists replace the secondary microprocessor If the problem persists have the system serviced Warning Test setup error Cache is disabled Use system setup to enable before retrying the test Action Use the Cache Control selection in the Advanced Setup menu of the Configuration Setup Utility to enable the cache See Advanced Setup on page 28
36. TEMP and DASD 1 LEDs to be on Action Replace fan 1 FAN 2 LED on Fan 2 has failed or is operating too slowly Note A failing fan can also cause the TEMP and DASD 1 LEDs to be on Action Replace fan 2 TEMP LED on The system temperature has exceeded the maximum rating Actions 1 Check to see if a fan has failed If it has replace the fan 2 Make sure the room temperature is not too hot See Table 11 on page 95 If the problem persists have the system serviced Integrated Voltage Regulator Error LED on The voltage regulator for the primary microprocessor slot has failed Actions Have the system serviced Secondary Processor VRM Error LED on Primary Microprocessor Error LED on The voltage regulator module VRM for the secondary microprocessor slot has failed Actions 1 Turn off the Netfinity 5000 server reseat the VRM and restart the Netfinity 5000 server 2 If the problem persists replace the VRM If the problem persists have the system serviced The microprocessor in the primary microprocessor slot has failed Actions 1 Turn off the Netfinity 5000 server reseat the VRM and restart the Netfinity 5000 server and restart the Netfinity 5000 server 2 If the problem persists replace the microprocessor If the problem persists have the system serviced Secondary Microprocessor Error LED on The microprocessor in the secondary microprocessor slot has
37. an optional video adapter have failed the test This beep combination might also indicate that your server system board contains a failing component One long and three short beeps This beep combination indicates that the system board video subsystem has not detected a monitor connection to the server Ensure that the monitor is connected to the server If the problem persists replace the monitor Two long and two short beeps This beep combination indicates that POST does not support the optional video adapter This beep combination occurs when a video adapter is installed that is incompatible with your server Replace the optional video adapter with one that is supported by the Netfinity 5000 server or use the integrated video controller on the system board Chapter 6 Solving Problems 123 POST Beep Codes POST Beep Code Table Beep Code Description 1 1 2 Microprocessor register test has failed 1 1 3 CMOS write read test has failed 1 1 4 BIOS ROM checksum has failed 1 2 1 Programmable Interval Timer test has failed 1 2 2 DMA initialization has failed 1 2 3 DMA page register write read test has failed 2 1 1 Secondary DMA register test has failed 2 1 2 Primary DMA register test has failed 2 1 3 Primary interrupt mask register test has failed 2 1 4 Secondary interrupt mask register test has failed 2 2 1 Interrupt vector loading has failed 2 2 2 Keyboard controller test has failed 2 2 3 CMOS power failure
38. and Procedures Installing the Rack Model in a Rack Enclosure Secogs secs edgpappeSsSeccecosceccc05 b From the rear of the rack enclosure insert a long screw through the holes in the cable management arm mounting panel and cage nut then tighten the screws Notes 1 You can choose to wait to attach the cable management arm to the rack until after you have attached the other end of the cable management arm to the server 2 To facilitate alignment of the cable management arm be sure to insert the screws through the first and fourth holes as shown Chapter 5 Installing a Server in a Rack Enclosure 101 Installing the Rack Model in a Rack Enclosure Installing the Server in the Rack Enclosure In this section you will use the following parts Four long screws M6 by 16 mm Two cage nuts One cable management arm Cable ties To install the server into the rack enclosure 1 If you have not done so already install a cage nut in each front mounting rail in the marked positions as shown ne 2 Position the Netfinity 5000 server horizontally with the 3 5 inch drive bays on the top 3 Align the inner slides on the sides of the server with the slide rails then slide the server onto the outer slide until the slide rails click into place Note When the rack model is fully extended safety latches on the slide rails lock into place This prevents the server from being acciden
39. and all other adapters are set correctly in the Configuration Setup utility programs If the memory resource settings are not correct change the settings For information about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 2 If all memory resources are being used you might need to remove an adapter to make memory available to the PCI adapter For information about removing adapters see Installing or Removing Adapters on page 50 Disabling the adapter BIOS on the adapter might correct the error Refer to the documentation provided with the adapter 1802 A PCI adapter has requested an I O address that is not available or the PCI adapter might be defective Action 1 Make sure that the I O address for the PCI adapter and all other adapters are set correctly in the Configuration Setup utility programs For information about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 2 If the I O port resource settings are correct the PCI adapter might be defective Have the system serviced 1803 A PCI adapter has requested a memory address that is not available or the PCI adapter might be defective Action 1 Make sure that the memory address for all other adapters are set correctly in the Configuration Setup utility programs If the memory resource settings are not correct change the settings For informatio
40. and checksum checks have failed 2 2 4 CMOS configuration information validation has failed 2 3 2 Screen memory test has failed 2 3 3 Screen retrace tests have failed 2 3 4 Search for video ROM has failed 2 4 1 Screen test indicates the screen is operable 3 1 1 Timer tick interrupt test has failed 3 1 2 Interval timer channel 2 test has failed 3 1 3 RAM test has failed above address hex OFFFF 3 1 4 Time of Day clock test has failed 3 2 1 Serial port test has failed 3 2 2 Parallel port test has failed 3 2 3 Math Coprocessor test has failed 3 2 4 Comparison of CMOS memory size against actual has failed 3 3 2 Critical SM bus error Action Have the system serviced 1 2 4 RAM refresh verification has failed 1 3 1 First 64 Kb RAM test has failed 1 3 2 First 64 Kb RAM parity test has failed 3 3 1 A memory size mismatch has occurred Action Reseat the memory modules If the problem persists have the system serviced 3 3 3 No memory in system Action Install or reseat the memory modules If the problem persists the cause may be a failing memory module or a faulty memory socket Try the identified DIMM LED is illuminated in a different memory socket If the error occurs in the new location replace the failing DIMM Otherwise have the system serviced 2 3 1 Screen initialization has failed Action Reseat the optional video adapter if any If the problem persists have the system serviced 124 Netfinit
41. bring all or part of a computer program into memory from auxiliary storage so that the computer can run the program local area network LAN 1 A computer network located on a user s premises within a limited geographical area Communication within a local area network is not subject to external regulations however communication across the LAN boundary may be subject to some form of regulation T 2 A network in which a set of devices are connected to one another for communication and that can be connected to a larger network logical 1 Pertaining to content or meaning as opposed to location or actual implementation A 2 Pertaining to a view or description of data that does not depend on the characteristics of the computer system or the physical storage A 3 Contrast with physical A math coprocessor In personal computer systems a microprocessor that supplements the operations of the system microprocessor enabling the computer to perform complex mathematical operations in parallel with other operations MAU Medium attachment unit Mbps Megabits per second Mbps Million bits per second MBps Megabytes per second 180 Netfinity 5000 Server Hardware Information and Procedures MDI Medium Dependent Interface MDI port The port that acts as the electrical and mechanical interface between the twisted pair link segment and the medium attachment unit MDI X A port on a 10BASE T repeater that performs
42. cannot edit the fields System Information 22 Select this choice to display information about your Netfinity 5000 server and to view the interrupt request IRQ settings for the SCSI and Ethernet controllers on the system board and for other PCI and ISA adapters that you purchase and install Changes that you make on other menus might appear on this summary screen Netfinity 5000 Server Hardware Information and Procedures Using the Configuration Setup Utility Product Data Select this choice to view system information such as the machine type and model the system serial number the system board identifier and the revision level or issue date of the flash electronically erasable programmable ROM EEPROM and BIOS System Card Data Select this choice to view the system board model submodel system serial number system board identifier DASD backplane identifier power backplane identifier and identifiers for power supply 1 and power supply 2 PCI Routing Select this choice to view the interrupt request IRQ settings for PCI adapters and for the Ethernet SCSI and other controllers on the system board See PCI Bus Control on page 29 for information about changing the PCI IRQ settings Devices and I O Ports Software recognizes ports from their port assignments Each port must have a unique port assignment The Configuration Setup Utility program normally handles this but you might have special hardware or software tha
43. disk drives normally contain more tracks than their stated capacity to allow for defective tracks A message appears on the screen if the defect limit is reached If this happens have the system serviced 3 To install an operating system after the hard disk drive is formatted refer to the ServerGuide information in the ServerGuide and Netfinity Manager Information section of this Server Library that comes with your server Verifying the Disk Media Select Verify Disk Media to scan the selected hard disk drive for media defects such as bad tracks All recoverable defects will be remapped The Verify Disk Media program takes about 15 to 20 minutes to complete Netfinity 5000 Server Hardware Information and Procedures Chapter 4 Installing Options Copyright IBM Corp 1998 This chapter provides instructions to help you add options to your server Some option removal instructions are provided in case you need to remove one option to install another If you have several internal options to install these instructions enable you to add them all at one time This chapter contains Before You Begin a eaat ae Reb ed redde ed pote 40 Electrical Safety ee 41 Handling Static Sensitive Devices ool llli 42 Preparing to Install Options oes 43 Preparing a Tower Model lll 44 Preparing a Rack Model o ollis 46 Working with Adapters oon 49 Adapter Considerations
44. for server 24 74 U bolt 74 adjusting chair 16 controls 16 lighting 16 monitor 16 administrator password deleting 27 features 25 forgotten 27 purpose 27 setting 27 Advanced Setup Cache Control 28 PCI Bus control 28 Advanced Systems Management Adapter air circulation 17 78 94 Copyright IBM Corp 1998 air vents 17 altitude of server 95 American National Standards Institute ANSI 58 ANSI 58 antiglare filter 16 architecture ISA 20 PCI 30 arranging workspace 16 assigning interrupt requests 29 attaching external drives 57 internal drives 60 U bolt 74 auto negotiation 32 back view 12 bandwidth 33 battery disposal ix 159 failure error message 115 handling precautions ix 159 heavy metal 159 installing 160 location 160 ordering replacements 159 removing 160 replacing 159 baud rate Ethernet controller 32 bays drive 56 expansion 14 installing drives 59 internal drive locations 163 preinstallation steps 59 beep codes description 122 during POST 122 list 124 table 124 beep codes POST 110 before you begin 40 BIOS basic input output system damaged 157 not installed message 135 recovering 157 blank screen 144 bolt down facility See U bolt installing 185 boot See startup boot block recovery 157 broken cover latch 144 broken door lock 144 buffered extended data output EDO memory 54 bypassing power on password 171 C cable management arm cable arm bracket 97 cable down facilit
45. installing the rack model in the rack for the first time go to Installing the Server in the Rack Enclosure on page 102 and then go to Updating the Server Configuration on page 82 Otherwise continue with the following instructions to secure the rack model in the rack a Slide the rack model into the rack b Locate the screws that you removed in step 3 on page 46 c Insert the screws through the bracket mounting rail and cage nut What to do next When you have completed installing the cover and cables go to Updating the Server Configuration on page 82 Chapter 4 Installing Options 81 Updating the Server Configuration Updating the Server Configuration 82 When you start your server for the first time after you add or remove an internal option or an external small computer systems interface SCSI device you might see a message telling you the configuration has changed You might need to install device drivers required only if the option has a device driver Refer to the documentation that comes with your option for information about installing any required device drivers Notes 1 If you remove the last terminated SCSI device from the external SCSI cable connected to the SCSI connector on the back of the server the server might not recognize any SCSI devices that are still connected on that SCSI channel cable See Chapter 6 Solving Problems for
46. messages error 125 navigating through tests 112 starting 112 tools overview 109 using LEDs 154 disconnecting cables ix 41 drive cables 60 power cables 44 46 60 signal cables 44 46 60 telephone line 43 disk drive hard 56 diskette drive eject button 7 preinstalled 14 problems 143 purpose 56 disketteless operation 165 diskettes option 111 display See monitor displayless operation 165 disposing of batteries ix 159 DMA direct memory access assigning system resources 30 conflicts 30 door lock broken 144 drawer model See rack model drive bays 56 cables 57 CD ROM 56 connecting cables 62 disconnecting cables 60 diskette 56 external 57 fixed disk 56 hard disk 56 installing 56 allbays 59 internal 56 60 introduction 56 location device records 163 illustration 56 position 59 preinstalled 14 188 Nettinity 5000 Server Hardware Information and Procedures drive continued problems 143 purpose 56 removing internal 56 SCSI 58 sizes 56 tape 56 types 56 drivers device 31 32 34 dropped server 158 dual inline memory module DIMM See also memory module DIMM description 54 installing or removing 54 recording 167 duplicate keys 162 E EDO memory See extended data output EDO memory EEPROM 23 electrical outlets 17 safety ix 41 electrical requirement 95 electrically erasable programmable See EEPROM Endless Loop Enhanced Parallel Port EPP 23 environmental considerations 159 Error Log 30 err
47. on You must turn on an external SCSI option before turning on the system If the problem still exists have the server and option serviced An IBM option that was just installed does not work Verify that The option is designed for the system You followed the installation instructions that come with the option The option is installed correctly You have not loosened any other installed options or cables You updated the configuration information in the Configuration Setup Utility program program Whenever memory or an option is changed you must update the configuration For information about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 akON If the problem still exists have the server and option serviced 146 Nettinity 5000 Server Hardware Information and Procedures Troubleshooting Parallel Port Problems Action The number of parallel ports displayed is less than the number of parallel ports installed Verify that 1 Each port is assigned a unique address 2 The parallel port adapter if you installed one is seated properly If the problem still exists have the system serviced Serial Port Problems Action The number of serial ports displayed is less than the number of serial ports installed Verify that 1 Each port is assigned a unique address by the Configuration Setup Utility program an
48. on PCI bus 0 An adapter in PCI slot 5 or the System board caused the error Actions Check the error log for additional information If the error log indicates a problem with the integrated Ethernet controller have your system serviced If the problem persists have the system serviced PCI 2 LED on An error occurred on PCI Bus 1 An adapter in PCI slot 1 2 3 or 4 or the system board caused the error Actions 1 Check the error log for additional information 2 If you cannot correct the problem from the information in the error log try to determine the failing adapter by removing one adapter at a time from the secondary PCI bus PCI slots 1 4 and restarting the Netfinity 5000 server after each adapter is removed If the problem persists have the system serviced DIMM 1 Error LED on The DIMM in DIMM slot 1 has failed Action Replace the DIMM in DIMM slot 1 DIMM 2 Error LED on The DIMM in DIMM slot 2 has failed Action Replace the DIMM in DIMM slot 2 DIMM 3 Error LED on The DIMM in DIMM slot 3 has failed Action Replace the DIMM in DIMM slot 3 DIMM 4 Error LED on The DIMM in DIMM slot 4 has failed Action Replace the DIMM in DIMM slot 4 Netfinity 5000 Server Hardware Information and Procedures Identifying Problems Using Status LEDs System Board LED Description FAN 1 LED on Fan 1 has failed or is operating too slowly Note A failing fan can also cause the
49. on error or whether to use a predefined overlay that describes the tests to be run When the tests have completed you can view the Test Log by selecting Utility from the top of the screen Also you can view server configuration information such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top of the screen If the hardware checks out OK but the problem persists during normal server operations a software error might be the cause If you suspect a software problem refer to the information that comes with the software package Viewing the Test Log If you are already running the diagnostic programs continue with step 4 in this procedure To view the Test Log 1 Turn on the server and watch the screen If the system is turned on already shut down your operating system and restart the server When the message Press F2 for Diagnostics appears press F2 If a power on password or administrator password is set the system prompts you for it Type in the appropriate password then press Enter 3 The Diagnostic Programs screen appears 4 Select Utility from the top of the screen 5 Select View Test Log from the list that appears then follow instructions on the screen 6 Press Esc to return to the Diagnostic Programs screen 7 Select Quit from the top of the screen then select Exit Diags
50. path PCNETOS2 EXE where d and path are the drive and path to which you copied PCNETOS2 EXE 6 Restart the server The failover function is now enabled Configuring Failover on Windows NT 1 Install the redundant NIC adapter according to the instructions provided with the adapter and in Installing or Removing Adapters on page 50 2 Use the ServerGuide CDs to install the AMD PCNet Ethernet Family adapter device driver 3 From the NT desktop select Control Panel then select the Network icon then the Adapters tab 4 Highlight one of the adapters that will be in the redundant pair and then select the Properties button 34 Netfinity 5000 Server Hardware Information and Procedures Using the SCSISelect Utility Program 5 Check the Grouping box This will show the possible combinations for redundant pairs 6 Select the adapter pair you want and then select OK Note that the integrated Ethernet controller is located at PCI bus 0 slot 9 7 Select Close to exit from the Network setup When you restart the server the failover function will be in effect If a failover occurs a message is written to the NT Event Viewer log If the DMI instrumentation code for the integrated Ethernet controller is active PCNET EXE was run a pop up message is generated also Configuring Failover on IntraNetWare 1 Install the redundant NIC adapter according to the instructions provided with the adapter and in Installing or Remov
51. program backing up files 38 overview 38 using 38 when to use 38 Main Menu Configuration Setup 22 diagnostic test programs 111 mechanical loading rack enclosure 94 memory address conflicts 152 assigning system resources 30 configuration error 115 memory continued connector locations 54 default settings 165 167 device records 164 problems 146 size errors 55 memory module DIMM buffered extended data output EDO 54 device records 167 installing 54 purpose 54 removing 54 size 54 speed 54 system 54 type 54 menus Configuration Setup 22 diagnostic test programs 111 SCSISelect Utility program 36 messages battery failure 115 CD ROM diagnostic 215 129 core system diagnostic 001 126 device configuration error 115 diagnostic 125 diskette drive diagnostic 206 129 error 125 ethernet diagnostic 301 131 ethernet diagnostic 302 131 ethernet diagnostic 405 131 hard disk drive diagnostic 217 130 invalid SCSI 135 memory configuration error 115 microprocessor diagnostic 089 127 131 parallel port diagnostic 014 126 PCI interface diagnostic 020 127 POST 114 power supply diagnostic 075 127 SCSI interface diagnostic 030 127 serial port diagnostic 011 126 status display diagnostic 180 128 system cache diagnostic 202 129 133 system memory diagnostic 201 128 132 system management processor diagnostic 165 128 thermal system diagnostic 175 128 USB port interfa
52. pull the battery from under the battery clip d Ensure that the battery clip is touching the base of the battery socket by pressing gently on the clip Y gt lt 3 Insert the new battery a Tilt the battery so that you can insert it into the front of the socket under the battery clip b As you slide it under the battery clip press the battery down into the socket 4 Reinstall the server covers and complete the installation see Completing the Installation on page 76 5 Start the Configuration Setup Utility program and reset configuration parameters as needed To reset the system date and time go to Date and Time on page 24 To reset the power on password go to Using the Power on Password Menu on page 25 To reconfigure your system follow the instructions given in The Configuration Setup Utility on page 21 all models 160 Netfinity 5000 Server Hardware Information and Procedures Server Records and Specifications Chapter 7 Server Records and Specifications Copyright IBM Corp 1998 Whenever you add options to your server be sure to update the information in this section Accurate up to date records make it easier to add other options and if the need should arise to report a hardware problem In addition to server records this chapter contains specifications These specifications include p
53. settings see Chapter 7 Server Records and Specifications on page 161 Netfinity 5000 Server Hardware Information and Procedures Installing Microprocessors Installing or Replacing a Microprocessor A This section gives the procedure for installing microprocessors If you want to remove a microprocessor reverse the order of the following steps r Before you begin Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 Thoroughly review the documentation that comes with the microprocessor so that you can determine whether you need to update the server BIOS The ServerGuide and Netfinity Manager Information section of this Server Library includes IBM Update Connector which keeps your BIOS and device drivers current You can also obtain the latest level of BIOS for your server through the World Wide Web and the IBM Personal Computer Company Bulletin Board System BBS See the Getting Help Information section of this Server Library for the appropriate World Wide Web addresses and bulletin board telephone numbers e For a list of supported operating systems see http www pc ibm com compat on the World Wide Web Notes 1 If you have not already done so go to http www pc ibm com support on the World Wide Web and download the appropriate flash update program Review the applicable README files and use this information to create a Flash Utility Diskette Perform
54. the POST BIOS flash update procedure 2 The microprocessor in your server comes with an attached heat sink The microprocessor plugs into the microprocessor socket on the system board and is stabilized with a plastic bracket attached to the system board 3 If you replace the microprocessor with one that has a different speed you must change the switch settings on the system board To locate the switches see System Board Connectors on page 169 For information about the appropriate switch settings see Table 17 on page 170 or see the label inside the server cover Attention If you select a setting for the frequency switch that is greater than the actual frequency of the microprocessor you might damage the microprocessor To install a microprocessor 1 If you have not done so remove the server cover See Preparing to Install Options on page 43 2 If you are installing an additional microprocessor remove the terminator card from the secondary microprocessor connector Otherwise go to step 3 on page 68 a Spread apart the posts of the secondary microprocessor connector bracket until the top of the terminator card is past the restraining latches b Lift the terminator card out of the connector Chapter 4 Installing Options 67 See the Push in toward the microprocessor until the tabs release hardware boot microprocessor Note The illustrations in this section might differ slightly from your illustratio
55. the date and time are set correctly and saved but the 163 error message reappears have the system serviced The server can be used until the system is serviced but any application programs that use the date and time will be affected 164 A change in the memory configuration occurred This message might appear after you add or remove memory Note The server can be used with decreased memory capacity Action 1 If POST error message 289 also occurred follow the instructions for that error message first 2 If you have installed or removed memory run the Configuration Setup Utility program then exit saving the new configuration settings For information about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 If the message appears again shut down the Netfinity 5000 server reseat the memory modules and restart the Netfinity 5000 server 3 If the problem persists check to see if the system has isolated the problem to a memory module f the System Error LED on the information LED panel is on check the DIMM Error LEDS next to the memory sockets on the system board see System Board LEDs on page 168 If a DIMM Error LED is on run the diagnostic program for the memory f the tests fail replace the DIMM If the problem persists after you replace the DIMM have the system serviced f the memory tests do not fail have the system serviced e If n
56. the device from which the operating system loads For example you can define a startup sequence that checks for a CD ROM then checks an installed hard disk drive and then checks a network adapter Note The default startup options including startup sequence are given in Table 14 on page 164 Attention If the CD ROM drive contains a startable CD you must remove the CD if you want to use a startup sequence that begins with a startable diskette You can enable a virus detection test that checks at startup for changes in the master boot record You also can also choose to run POST in the enhanced mode or in the quick mode Select Start Options then use the Left Arrow lt or Right Arrow key to advance through each data field Advanced Setup Select Advanced Setup to change values for advanced hardware features such as cache control PCI bus control memory settings and advanced ISA settings Note A warning message displays above the choices on this menu to alert you that the system may malfunction if these options are configured incorrectly Follow the instructions on the screen carefully 28 Netfinity 5000 Server Hardware Information and Procedures Using the Configuration Setup Utility Use the Left Arrow lt or Right Arrow key to highlight the options for the selected menu item Core Chipset Control Select this choice to modify settings that control features of the core chip set on the system board
57. the system serviced 187 The VPD serial number is not set Action The system serial number is set in the VPD EEPROM at the time of manufacturing If the system board has been replaced the system serial number will be invalid and should be set From the main menu of the Configuration Setup Utility program select System Information then select Product Data If the problem persists have the system serviced 188 A vital product data VPD error occurred Action Have the system serviced 189 An attempt has been made to access the server with invalid passwords After three incorrect attempts the server locks up that is the logon data fields are no longer available to the user 201 An error occurred during the memory controller test This error can be caused by Incorrectly installed memory A failing memory module A processor board problem e A system board problem Action 1 If you just installed memory see Installing or Removing Memory Modules on page 54 to verify that the new memory is correct for your server Verify that the memory modules are installed and seated correctly 2 If the problem persists check to see if the system has isolated the problem to a memory module f the System Error LED on the information LED panel is on check the DIMM Error LEDS next to the memory sockets on the system board see System Board LEDs on page 168 If a DIMM Error LED is on run the diagnostic p
58. to exit from the diagnostic programs The server restarts Chapter 6 Solving Problems 113 POST Messages Power on Self Test POST Messages The following table shows error messages that can appear on the screen during the power on self test POST Notes 1 The actions for some of the messages require you to run the Configuration Setup Utility For information about using these programs see Using the Configuration Setup Utility on page 22 2 If a password prompt appears with a POST message type the administrator or power on password then press Enter POST Message Table POST Message 062 Description The Netfinity 5000 server failed to boot on three consecutive attempts All caches are disabled This can be caused by repeatedly turning the Netfinity 5000 server on and then off or resetting the Netfinity 5000 server Action Start the Configuration Setup Utility program and verify that all settings are correct See The Configuration Setup Utility Use the Cache Control selection in the Advanced Setup menu of the Configuration Setup Utility program to enable the caches See Advanced Setup on page 28 If the problem persists have the system serviced When the problem is corrected make sure to enable the caches 101 102 An error occurred during the system board and microprocessor test Action Have the system serviced 106 An error occurred during the system board and microprocesso
59. two key slots openings in the connector pins on the bottom edge align with the corresponding sections in the connector 6 After aligning the DIMM push the DIMM firmly straight down into the connector The retaining clips on both sides of the connector automatically come up into the notches on the sides of the DIMM when the DIMM is properly seated Note Adding or removing DIMMs changes the configuration information in the server When you restart the server the system displays POST error 164 Select Continue then in the Configuration Setup Utility program select Save Settings 7 If you want to install or remove any other options do so now Otherwise go to Completing the Installation on page 76 Chapter 4 Installing Options 55 Installing or Removing Internal Drives Installing or Removing Internal Drives Drives are devices that your server uses to store and retrieve data You can add drives to your server to increase storage capacity and to enable your server to read other types of media Location of Bays Internal drives are installed in bays The bays are referred to as bay A bay B bay C bay 1 bay 2 and so on The following illustrations show the locations of the bays in your server Tower model N um
60. wave input 50 to 60 Hz is required Input voltage Low range Minimum 90 V ac Maximum 137 V ac High range Minimum 180 V ac Maximum 265 V ac Input kilovolt amperes kVA approximately Minimum configuration as shipped 0 08 kVA Maximum configuration 0 52 kVA Total Power Available for Drives Nominal Operating Current allowed 5Vdcline 5 3A 412Vdcline 5 0 A Heat Output Approximate heat output in British Thermal Units Btu per hour Minimum configuration 350 Btu 102 watts Maximum configuration 860 Btu 251 watts Acoustical Noise Emissions Values Sound power idling 6 2 bel for open bay system no hard disk drives installed 6 3 bel for system with one hard disk drive installed e Sound power operating 6 2 bel for open bay system no hard disk drives installed 6 3 bel for system with one hard disk drive installed Sound pressure idling 47 dBa for open bay system no hard disk drives installed 48 dBa for system with one hard disk drive installed Sound pressure operating 47 dBa for open bay system no hard disk drives installed 48 dBa for system with one hard disk drive installed Table 11 Netfinity 5000 Server Operating Specifications Chapter 5 Installing a Server in a Rack Enclosure 95 Installing the Rack Model in a Rack Enclosure Installing the Rack Mode
61. were found The system cannot find the startup drive or operating system Action Be sure that the drive you want to start from is in the startup sequence 1 Select Start Options from the Configuration Setup utility program main menu If you are unable to set the startup sequence have the system serviced 2 Check the list of startup devices in the Startup device data fields Is the drive you want to start from in the startup sequence Yes Exit from this screen then select Exit Setup to exit the Configuration Setup menu Go to step 3 No Follow the instructions on the screen to add the drive then save the changes and exit the Configuration Setup menu Restart the server 3 Is an operating system installed Yes Turn off the server Go to step 4 No Install the operating system in your server follow your operating system instructions to shut down and restart the Netfinity 5000 server 4 During server startup watch for messages indicating a hardware problem If the same error message appears have the system serviced An error occurred during the video controller on the system board test This error can be caused by a failing monitor a failing system board or if a video adapter is installed a failing video adapter Action Verify that the monitor is connected correctly to the video connector If the monitor is connected correctly have the system serviced 2462 A video memory configuration error occurred Action
62. with no errors have the system serviced If no video appears the boot processor has failed replace the boot processor Note If the Netfinity 5000 server has only one microprocessor installed that microprocessor is the boot processor If the Netfinity 5000 server has two microprocessors installed the microprocessor in the secondary microprocessor connector is the boot processor and the microprocessor in the primary microprocessor connector is the application processor One short beep If one beep occurs after your Netfinity 5000 server successfully completes POST that is after the System POST Complete OK light on the information LED panel is illuminated then POST has no configuration or functional errors to report One beep also occurs after your server completes POST if you enter an incorrect power on password Two short beeps This beep combination indicates that POST encountered an error The Configuration Setup Utility program will display additional information follow the instructions displayed See Power on Self Test POST Messages on page 114 for explanations of any POST error messages Three short beeps This beep combination indicates a system memory error This combination occurs only if the video BIOS cannot display the error message The cause may be a failing memory module or a faulty memory socket Try the identified DIMM LED is illuminated in a different memory socket If the error occurs in the new location r
63. 111 Option Diskettes 22s 111 Diagnostic Test Programs ee 111 Navigating Through the Diagnostic Tests 112 Running Diagnostic Test Programs 20 112 Viewing the TestLog llle 113 Power on Self Test POST Messages 114 POST Message Table eee eee ea 114 Power on Self Test POST Beep Codes 122 POST Beep Code Descriptions 204 122 POST Beep Code Table sels 124 Diagnostic Messages 1 en 125 Diagnostic Message Tables 0 000020000 125 Failed Diagnostic Messages 220000 eee eee 126 Failed Diagnostic Messages That Prevent Proper Testing 131 SCSI Messages ls 135 SCSI Message Table 22e 135 Ethernet Controller Messages llle 136 Novell NetWare or IntraNetWare Server ODI Driver Messages 136 NDIS 2 01 OS 2 Driver Messages llli 138 NDIS 4 0 Windows NT Driver Messages 140 UNIX Messages les 140 Troubleshooting 44 sei Ep dou heh SEC moin RR TRI LN SR en 143 Troubleshooting Charts 2 ool 143 Troubleshooting the 10 100 Mbps Ethernet Controller 149 Resolving Configuration Conflicts ollis 152 Resolving Memory Address Conflicts 04 152 Changing the Software Configuration Setup 1
64. 164 diskettes 111 drives 56 external connecting 72 locations 163 167 memory module 54 microprocessor 66 67 68 PCI configuring 30 problems 146 SCSISelect Utility program 36 U bolt 74 ordering publications xii replacement batteries 159 replacement keys 162 OS 2 Warp Server 4 0 Advanced SMP 66 P parallel port configuration 165 configuring 23 connector 85 description 12 Enhanced Parallel Port EPP 23 Extended Capabilities Port ECP 23 location 12 problems 147 setting to bidirectional 23 parameters default configuration 164 parity data 29 part numbers keys 162 publications xii serial 162 password administrator 24 27 forgotten administrator 27 general information 24 25 not set 25 power on 25 171 setting 27 PCI peripheral component interconnect architecture assigning interrupt requests 29 30 bypassing defective adapter 21 features and options 30 features and options configuring 30 Interrupt Request 29 slot location 49 performance 33 peripheral component interconnect PCI architecture See PCI peripheral component interconnect architecture phone numbers See telephone numbers pin number assignment I O connector 90 planning considerations 17 planning workspace 16 plates cover 61 Plug and Play configuring system resources 30 Ethernet controller 33 pointing device See also mouse problems 146 port keyboard 87 mouse 87 parallel 85 SCSI 88 serial 83 universal serial bus 90 video 86
65. 17 Terminal power 51 Terminal power 18 Terminal power 52 Terminal power 19 Reserved 53 Reserved 20 Ground 54 Ground 21 Ground 55 Attention 22 Ground 56 Ground 23 Ground 57 Busy 24 Ground 58 Acknowledge 25 Not connected 59 Reset 26 Ground 60 Message 27 Ground 61 Select 28 Ground 62 Control Data 29 Ground 63 Request 30 Ground 64 Input Output 31 Ground 65 Data 8 32 Ground 66 Data 9 33 Ground 67 Data 10 34 Ground 68 Data 11 Chapter 4 Installing Options 89 Universal Serial Bus Ports 90 The universal serial bus USB is an emerging serial interface standard for telephony and multimedia devices Each USB port is a single connector for devices that previously used serial parallel keyboard mouse and game ports USB technology uses Plug and Play technology to determine which type of device has been attached to the connector Each USB device is accessed by a unique USB address A device called a hub is used to convert a single USB connector into multiple attachment points A hub has multiple ports where peripherals can be attached USB provides 12 megabits per second Mbps bandwidth with a maximum of 63 peripherals and a maximum signal distance of five meters 16 feet 4 9 inches per segment Note If more than one USB device is to be attached the devices must be connected to a hub Your Netfinity 5000 server does not support a keyboard attached to the system USB port Your Netfinity 5000 server comes
66. 52 Changing the Hardware Configuration Setup 152 O Copyright IBM Corp 1998 107 Identifying Problems Using Status LEDS 2 153 Power Supply LEDs les 153 EED Diagnostics ux xen eee eee Ba eem ed ea 154 Recovering BIOS 22s 157 Checking the System for Damage loli 158 After Dropping It 22s 158 After Spilling Liquid on lt lle 158 Replacing the Battery 0 0000 ee 159 108 Netfinity 5000 Server Hardware Information and Procedures Diagnostic Tools Overview Diagnostic Tools Overview The following tools are available to help identify and resolve hardware related problems LEDs on the system board power supplies and Ethernet adapters Diagnostic test programs Power on self test POST POST beep codes Error messages Troubleshooting charts Option diskettes Diagnostic LEDs When a system error occurs the relevant LEDs on the system board are lighted to identify where the errors are see System Board LEDs on page 168 When you see the System Error LED illuminated on the operator LED status panel on the front of the server check the LEDs on the power supplies and at any Ethernet adapters then open the cover and see which LEDs are illuminated on the system board Diagnostic Test Programs The server diagnostics test programs are stored in nonvolatile random access memory NVRAM on the system board These programs are
67. Configuration Setup Utility program Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet controller or the other device See Resolving Configuration Conflicts on page 152 For NetWare and IntraNetware do not use IRQ 14 or 15 for PCI devices IRQ 14 is used for IDE devices CD ROM drive If the IDE CD ROM in your system is disabled reserve IRQ 14 as ISA Legacy in the Plug and Play menu of the Configuration Setup Utility program See Plug and Play on page 30 IRQ 15 should be reserved for ISA legacy devices Make sure that you are using the most recent device driver available from the World Wide Web See the Getting Help Information section of this Server Library for World Wide Web addresses Run the network diagnostic program If the problem still exists have the system serviced Ethernet Link Status light Check the following does not light Make sure that the hub is turned on Check all connections at the Ethernet and the hub Check the cable A crossover cable is required unless the hub has an X designation Use another port on the hub f the hub does not support auto negotiation manually configure the Ethernet controller to match the hub f you manually configured the duplex mode make sure that you also manually configure the speed Run diag
68. DIS 2 01 OS 2 Driver Messages 138 This section contains the error messages for the NDIS 2 01 OS 2 drivers The explanation and recommended action are included with each message PCNTND 1 Unable to open the Protocol Manager Explanation The NDIS stack is not configured correctly Action Check and correct your configuration PCNTND 6 Out of memory while allocating buffers Explanation The driver could not allocate the requested buffers Action Check your system configuration Edit the PROTOCOL INI file to reduce the number of Txbuffers and Rxbuffers specified for the driver PCNTND 7 A Protocol Manager device error occurred Explanation The NDIS stack is not configured correctly Action Check and correct your configuration PCNTND 8 Bad status for the Protocol Manager Explanation The NDIS stack is not configured correctly in the PROTOCOL INI file Action Check and correct your configuration PCNTND 9 Cannot find the PROTOCOL INI entry Explanation The NDIS stack is not configured correctly in the PROTOCOL INI file Action Check and correct your configuration PCNTND 10 The Protocol Manager Input Output Control IOCTL failed Explanation The NDIS stack is not configured correctly in the PROTOCOL INI file Action Check and correct your configuration PCNTND 11 Protocol Manager registration failed Explanation The NDIS stack is not configured correctly Action Check and correct your c
69. Do not make changes here unless directed to do so by an IBM authorized service representative PCI Bus Control Select PCI Bus Control to Change the master latency timer values for PCI bus 0 and PCI bus 1 Specify the planar interrupt routing IRQs for SCSI Ethernet video and USB Specify the slot interrupt routing IRQs for PCI slots e Enable and disable PCI device types SCSI video Ethernet and slots When a PCI adapter is defective you can use Alt F1 at startup and then disable the PCI adapter in order to enable the system to start up successfully Note Any changes you make to IRQs will not be reflected in the PCI Interrupt Routing selection of the System Information menu until you restart the server Cache Control Select this choice to define the microprocessor cache state as enabled or disabled and to define the microprocessor cache type as Write back or Write through Selecting write back mode will provide the maximum system performance Memory Settings Select this choice to view the server banks of memory and to enable or disable selected rows of memory within those banks If a memory error is detected during POST or memory configuration the Netfinity 5000 server can automatically disable the failing row of memory and continue operating with reduced memory capacity If this occurs you must manually enable the row of memory after the problem is corrected Choose Memory Settings from the Advanced Setup menu t
70. Function Pointing Device Mouse Messages 302 Result Test Specific String Failed On system board pointing device test failed Action Replace the pointing device mouse If the problem persists have the system serviced Function Ethernet Messages 405 Result Test Specific String Failed On system board Action Have the system serviced Failed On system board external loopback failure assure loopback plug is attached Action 1 Make sure the loopback plug is attached and rerun the test 2 Retry the test with a different loopback plug if available If the problem persists have the system serviced Failed Diagnostic Messages That Prevent Proper Testing The following tables display failures that occur during diagnostics that prevent proper testing of the hardware Function Microprocessor Messages 089 Result Test Specific String Failed Test setup error Primary microprocessor in socket number U2 is installed but not functioning check system error log Action 1 Update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates 2 If the problem persists replace the primary microprocessor and run the microprocessor diagnostic program again If the problem persists have the system serviced Failed Test setup error Secondary microprocessor in socket number U21 is installed but not fu
71. Guide CDs to install this device driver Refer to the ServerGuide and Netfinity Manager Information section of this Server Library for instructions on installing device drivers The ServerGuide CDs contain IBM Update Connector a dial up program that keeps your BIOS and device drivers current Verify that you have installed the appropriate device driver Also refer to your Ethernet documentation for additional information on operating modes manual overrides and device drivers see Related Publications on page xii Attention The 10BASE T Ethernet and the 100BASE TX Fast Ethernet cabling in the network must be Category 5 or higher to meet various standards including electromagnetic compatibility You must install a device driver to enable your operating system to address the Ethernet controller Use the ServerGuide CDs to install this device driver Refer to the information in the ServerGuide and Netfinity Manager Information section of this Server Library for instructions on installing device drivers or for more information about the ServerGuide CDs Fast Ethernet operates at a data rate of up to 100 Mbps However except for the different operating speeds Fast Ethernet and standard Ethernet are structurally 3 Response time will vary depending on the number and nature of calls received 32 Netfinity 5000 Server Hardware Information and Procedures Failover for Redundant Ethernet identical Most applications and protoco
72. M 1 error 168 DIMM 2 error 168 DIMM 3 error 168 DIMM 4 error 168 Ethernet Link Status 149 150 Ethernet Speed 100 Mbps 149 Ethernet Transmit Receive Activity 149 150 Fan 1 error 168 Fan 2 error 168 Fan 3 error 168 Fan 4 error 168 identifying problems 153 Microprocessor 1 error 168 Microprocessor 2 error 168 Non Maskable Interrupt NMI error 168 PCI 1 error 168 PCI 2 error 168 power supply 153 Power Supply 1 error 168 Power Supply 2 error 168 Service Processor error 168 System management interrupt 168 Temperature error 168 Voltage Regulator integrated error 168 Voltage Regulator Module VRM error 168 LED diagnostics 154 lighting 16 lights CD eject 7 CD ROM in use 8 diskette drive 7 Ethernet Link Status 10 149 150 Ethernet Speed 10 Ethernet Speed 100 Mbps 149 Ethernet Transmit Receive Activity 10 149 150 hard disk drive activity 10 Hard Disk Drive In Use 9 hard disk drive status 10 identifying problems 153 POST Complete 9 power modules 11 power supply 11 153 power on 9 Primary Microprocessor Activity 10 Secondary Microprocessor Activity 10 System Error 10 lights not working 144 liquid spilled on server 158 locations adapter 49 battery 160 devices 163 drive bays 56 drives 163 expansion slots 49 features 12 14 power switch 8 processor upgrade socket 66 server identification numbers 162 server records 163 164 switches 170 system memory 54 termination 59 lock cover 76 lock door 144 low level format
73. Netfinity 5000 Server Hardware Information and Procedures Note Before using this information and the product it supports be sure to read the general information in Product Warranties and Notices in the Legal and Safety Information section of this Server Library First Edition September 1998 INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America and the United Kingdom It is possible that this publication may contain reference to or information about IBM products machines and programs programming or services that are not announced in your country Such references or information must not be construed to mean that IBM intends to announce such IBM products p
74. Open the server door if you have not already done so 4 Remove the left side cover a Locate the cover release lever on the front of the server and slide it to the right Release Lever b Slide the left side cover back about 25 mm 1 inch then lift the cover and remove it c Store the cover in a safe place 44 Netfinity 5000 Server Hardware Information and Procedures Preparing to Install Options 5 If you are installing or removing a drive in bays A to C remove the front bezel a Locate the blue bezel release lever on the left side of the server in the top front corner Bezel Release Lever b Move the lever upward following the curve of the lever opening c Lift the bezel tabs out of the slots at the bottom and pull the bezel out from the server front 6 Install or remove the desired options Option Go To Adapters Working with Adapters on page 49 Memory modules Working with Memory Modules on page 54 Internal drives Installing or Removing Internal Drives on page 56 Microprocessors Installing Microprocessors on page 66 Power supply Installing or Replacing the Power Supply on page 71 External options Connecting External Options on page 72 Security options Adding Security on page 74 Chapter 4 Installing Options 45 Preparing to Install Options Preparing a Rack Model r Before you be
75. POST memory tests and a failing DIMM was disabled Note The Netfinity 5000 server can be used with decreased memory Action 1 If you just installed memory see Installing or Removing Memory Modules on page 54 to verify that the new memory is correct for your server Verify that the memory modules are installed and seated correctly Start the Configuration Setup Utility program see The Configuration Setup Utility on page 21 In the Advanced Setup menu select Memory Settings and enable the DIMM See Advanced Setup on page 28 2 If the problem persists try the DIMM in a different memory socket If the error occurs in the new location the DIMM is faulty replace the failing DIMM Otherwise have the system serviced 301 An error occurred during the keyboard and keyboard controller test These error 303 messages also might be accompanied by continuous beeping Action Ensure that 1 Nothing is resting on the keyboard and pressing a key 2 No key is stuck 3 The keyboard cable is connected correctly to the keyboard and to the correct connector on the server Running the diagnostic tests can isolate the server component that failed but you must have your system serviced If the error message remains have the keyboard cable and system serviced Note If you have just connected a new mouse or other pointing device turn off the server and disconnect that device Wait at least five seconds and then turn on the server
76. Press the safety release latch on each slide rail Jf sssssspS sssss 1 S oos 7 Lift the server at a slight angle and pull it from the slide rails Then place the server on a flat nonconductive surface Chapter 5 Installing a Server in a Rack Enclosure 105 Chapter 6 Solving Problems Server problems can be caused by the hardware the software or a user error An example of a user error is pressing the wrong key on the keyboard You can check the hardware by using the diagnostic test programs and the information in this chapter Note When you run the diagnostic test programs a single problem can cause several error messages to occur When this happens work to correct the cause of the first error message After the cause is corrected the other error messages probably will not occur the next time you run the tests If the hardware is OK and you have not made an error you might have a software problem If you suspect that you have a software problem refer to the information that comes with that software package This chapter contains Diagnostic Tools Overview a 109 Diagnostic LEDS a baie a aie ee se EEE Pa he es 109 Diagnostic Test Programs els 109 Power On Self Test POST 0 0 20000500508 110 POST Beep Codes aE ana a 110 Error Messages ls 110 Troubleshooting Charts 0 2 000000 2 eee
77. Przed zainstalowaniem tego produktu nale y zapozna sie z ksi k Informacje dotycz ce bezpiecze stwa Safety Information Antes de instalar este produto leia as Informa es sobre Seguran a llepen yctTaHoBKo nponykra NpOYTNTE NHCTpPYKUMN NO TexHMke 6ezonacHocTn Pred in tal ciou tohto zariadenia si pe taje Bezpe nostn predpisy Pred namestitvijo tega proizvoda preberite Varnostne informacije Antes de instalar este producto lea la informaci n de seguridad L s s kerhetsinformationen innan du installerar den h r produkten LRAARLW HAMAT RARA o Copyright IBM Corp 1998 vii A DANGER To avoid a shock hazard do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm To avoid shock hazard The power cord must be connected to a properly wired and earthed receptacle Any equipment to which this product will be attached must also be connected to properly wired receptacles When possible use one hand to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials Electrical current from power telephone and communications cables is hazardous To avoid shock hazard connect and disconnect cables as described following when installing moving or opening covers of this product or attached devices To Connect To Disconnect 1
78. Reversed Addressing MEM o MEM AO Ols A OOl o i Ao O O Table 20 shows the SCSI IDs that you can use for hot swap drives Table 20 SCSI IDs for Hot Swap Drives J4 Pins 1 2 A0 Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Jumpered tower 0 1 2 3 4 orientation Jumper removed DASD 4 3 2 1 0 enclosure not rotated Jumper removed DASD 0 1 2 3 4 enclosure rotated for rack orientation Notes When the DASD enclosure on a tower model has been rotated for rack mount orientation and the jumper has been removed the bays correspond to the rack model illustration on page 56 Chapter 7 Server Records and Specifications 173 DASD Backplane Jumper Block Location The following illustration shows the location of the DASD backplane SCSI option jumper block J4 j r XN m 7 m ojo jojojo ATO LILL Bosoooo00000 pooooooo0000o SEGRE Power Cords For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA c
79. Status LEDs LED Diagnostics The diagnostics built into your Netfinity 5000 server allow you to quickly identify the type of system error that occurred When the System Error LED on the information LED panel is illuminated use the following information to isolate the problem An error message usually appears on the display monitor as well 154 e f the System Error LED on the information LED panel on the front of the Netfinity 5000 server is on a system error was detected Check the LEDs on the power supplies and at any Ethernet adapters then open the cover and check to see which of the LEDs on the system board inside the Netfinity 5000 server are on See System Board LEDs on page 168 for the location of the LEDs System Board LED Description Service Processor Error LED on An error has occurred in the service processor Actions lf the problem persists have the system serviced NMI LED on A non maskable interrupt occurred The PCI 1 or PCI 2 LED will probably also be on Actions 1 If the PCI 1 or PCI 2 LED is on follow the instructions for those LEDs 2 If the PCI 1 or PCI 2 LED is not on restart the Netfinity 5000 server If the problem persists the NMI LED stays on have the system serviced SMI LED on A system management interrupt occurred This is an indication of service processor activity and is not an error Actions No action is required PCI 1 LED on An error occurred
80. User s Guide S10H 9684 Additional publications are available for purchase from IBM For a list of publications available in your country e n the U S Canada and Puerto Rico call 1 800 879 2755 n other countries contact your IBM reseller or IBM marketing representative Xli Netfinity 5000 Server Hardware Information and Procedures Chapter 1 Introducing Your Netfinity 5000 We appreciate your decision to purchase an IBM Netfinity Server Your Netfinity 5000 server is a high performance server with the capability of microprocessor upgrade to a symmetric multiprocessing SMP server It is ideally suited for networking environments that require superior microprocessor performance efficient memory management flexibility and large amounts of reliable data storage Performance ease of use reliability and expansion capabilities were key considerations during the design of your server These design features make it possible for you to customize the server hardware to meet your business needs of today while providing flexible expansion capabilities for the future Your IBM Netfinity Server comes with a three year limited warranty and IBM Netfinity Server Start Up Support If you have access to the World Wide Web you can obtain up to date information about your Netfinity Server model and other IBM Netfinity Server products at the following address http www pc iobm com us netfinity The Server Library binder that comes with you
81. a computer and a peripheral device that uses the hardware in the port to assist in the data transfer It can use direct memory addressing DMA channels to move its data and requires the peripheral device to control the handshaking ECP is generally used for printers and scanners See also EPP EDO Extended data output EEPROM Electrically erasable programmable read only memory EISA Extended industry standard architecture electrically erasable programmable read only memory EEPROM EPROM that can be reprogrammed while it is in the computer extended industry standard architecture EISA An expansion bus architecture used in a network server that provides compatibility among hardware components EPP Enhanced Parallel Port An IEEE 1284 standard signalling method for high speed bidirectional parallel communication between a computer and a peripheral device that uses the hardware in the port to generate handshaking strobing and so forth It controls all the transfers to and from the peripheral device and is generally used for non printer peripherals such as CD ROM tape or hard disk drives See also ECP F file A named set of records stored or processed as a unit T flash memory See electrically erasable programmable read only memory EEPROM frame 1 A data structure that consists of fields predetermined by a protocol for the transmission of user data and control data The composition of a frame espe
82. a secondary or subordinate System usually capable of operating independently of a controlling system and usually having a single purpose such as displaying video or reading from and writing to hard disks A subsystem can be integrated into the system board or on an adapter SVGA Super video graphics array symmetric multiprocessing In personal computer Systems a multiprocessing design that enables two or more microprocessors to run concurrently and work independently with each microprocessor capable of performing any task system board In a system unit the main circuit board that supports a variety of basic system devices such as a keyboard or a mouse and provides other basic System functions T token In a local area network the symbol of authority passed successively from one data station to another to indicate the station temporarily in control of the transmission medium Each data station has an opportunity to acquire and use the token to control the medium A token is a particular message or bit pattern that signifies permission to transmit transceiver A physical device that connects a host interface to a local area network such as Ethernet Ethernet transceivers contain electronics that apply signals to the cable and sense collisions Transmission Control Protocol TCP A communications protocol used in Internet and in any network that follows the U S Department of Defense standards for inter network protocol
83. a special function device driver A file that contains the code needed to use an attached device diagnostic Pertaining to the detection and isolation of errors in programs and faults in equipment digital 1 Pertaining to data in the form of digits A 2 Contrast with analog DIMM Dual inline memory module direct access storage device DASD A nonvolatile storage device such as a diskette drive hard disk drive or CD ROM drive in which access time is effectively independent of the location of the data on the storage medium direct memory access DMA The transfer of data between memory and input output devices without microprocessor intervention disk array Two or more hard disks interconnected to increase security performance or reliability diskette A small magnetic disk enclosed in a jacket T diskette drive The mechanism used to seek read and write data on diskettes It can be installed in or attached to a computer display A component capable of displaying information on a viewing surface for example a cathode ray tube or a gas panel DMA Direct memory access duplex Pertaining to communication in which data can be sent and received at the same time Synonymous with full duplex FDX Contrast with half duplex HDX E ECC Error correcting code ECP Extended Capability Port An IEEE 1284 standard signalling method for high speed bidirectional parallel communication between
84. aa aaa oll 90 vi Ethernet Connector 00000 0000000000000 00 2 be 91 Chapier 5 Installing a Server ina Rack Enclosure 93 Before You Begin lt stier Sanese a aade i a ee 94 Installing the Rack Model in a Rack Enclosure 96 Removing the Rack Model from a Rack Enclosure 104 Chapter 6 Solving Problems 107 Diagnostic Tools Overview 0c ee 109 Diagnostic Test Programs ee 111 Power on Self Test POST Messages 114 Power on Self Test POST Beep Codes 122 Diagnostic Messages 22 22h 125 SCSI Messages gt odd we ey wu ee ENAOGUES dud s EIS s 135 Ethernet Controller Messages llis 136 Troubleshooting o x o eme aah ea a a a oe SE ew 143 Resolving Configuration Conflicts 2 2 00 2 000045 152 Identifying Problems Using Status LEDS 153 Recovering BIOS 22s 157 Checking the System for Damage 0 0200 00 158 Replacing the Battery ooo len 159 Chapter 7 Server Records and Specifications 161 Record the Identification Numbers lll 162 Installed Device Records les 163 System Board Illustration oll 168 System Board Switches uus rush y pau X3 boh 170 Changing Jumper Positions aa ln 172 SGSlJumpers go isle ane ew Ae ADE SD bee grue
85. abled or disabled and configure the type of diskette drive You can view the type of video controller and the amount of video memory installed Chapter 3 Configuring Your Server 23 Using the Configuration Setup Utility Date and Time You can configure the IDE channel enabled or disabled and view the IDE Primary Master Device type size transfer selection and mode and logical block addressing LBA mode To display or change the port assignments 1 Select Devices and I O Ports 2 Select a device or port then use the Left Arrow lt or Right Arrow key to advance through the settings available Select this choice to set the system date and time The system time is in a 24 hour format hour minute second The system date is in standard format for your country For example in the United States the format is MM DD YYYY Month Day Year Select Date and Time then use the Left Arrow or Right Arrow key to advance through each data field Type the new information the system saves the information as you type it System Security To control access to the information in your server you can implement security features such as adding passwords and defining a system owner s name that displays during startup Implementing these security measures helps you to ensure the integrity of the data and programs that are stored in your server Note The default values for all security related data fields are
86. al outlet 3 The monitor is turned on and the Brightness and Contrast controls are adjusted correctly 4 The monitor signal cable is connected to the correct connector on the system If the items above are correct and the screen remains blank have the system serviced Only the cursor appears Have the system serviced The monitor works when you turn on the system but goes blank when you start some application programs Verify that the primary monitor cable is connected to the video port To find the video port see Input Output Connectors on page 12 Be sure that you installed the necessary device drivers for the applications The screen flickers Set the monitor for the highest noninterlaced refresh rate available To reset the refresh rate use a utility program such as AnyView Professional or WinMode Wavy unreadable rolling distorted screen or screen jitter If the monitor self tests show the monitor is OK consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration Then move the device and the monitor at least 305 mm 12 in apart Turn on the monitor Note 1 To prevent diskette drive read writ
87. ally and remotely The Advanced System Management processor also provides system monitoring event recording and dial out alert capability Note The Advanced System Management processor is sometimes referred to as the service processor 1 When referring to hard disk drive capacity GB means 1 000 000 000 bytes total user accessible capacity may vary depending on operating environment 4 Netfinity 5000 Server Hardware Information and Procedures Refer to the Advanced System Management Information section of this Server Library for more information IBM ServerGuide CDs The ServerGuide CDs included with IBM Netfinity servers provide programs to help you set up your server and install the network operating system NOS The ServerGuide program detects the hardware options installed and provides the correct configuration program and device drivers In addition the ServerGuide CDs include a variety of application programs such as IBM Update Connector to help keep your server BIOS and microcode updated and IBM Netfinity Manager for systems management For more information about the ServerGuide CDs see the ServerGuide and Netfinity Manager Information section of this Server Library Chapter 1 Introducing Your Netfinity 5000 5 Reliability Availability and Serviceability Features Three of the most important factors in server design are reliability availability and serviceability RAS These factors help to ensu
88. an use the troubleshooting charts in this section to find solutions to problems that have definite symptoms Note When a procedure requires you to open the cover of the server be sure to read Electrical Safety on page 41 first Troubleshooting Charts Look for the symptom in the left column of the chart Instructions and probable solutions to the problem are in the right column If you have just added new software or a new option and your server is not working do the following before using the troubleshooting charts e Remove the software or device that you just added Run the diagnostic tests to determine if your server is running correctly e Reinstall the new software or new device CD ROM Drive Problems Action The CD is not working properly Clean the CD by wiping it with a soft lint free cloth from the center of the CD to the outer edge Do not clean in a circular pattern This can cause loss of data If this does not correct the problem clean the optical head lens Discs for cleaning the lens are available from your place of purchase If a problem still exists have the system serviced The CD ROM drive tray is not working The system must be turned on If the system is on and the tray does not eject insert the end of a paper clip into the manual tray release opening If the drive still does not work correctly have the system serviced The CD ROM drive is not recognized Verify that
89. arity Checking The default value is Enabled This value should not be changed Host Adapter SCSI Termination The default value is Enabled This value should not be changed Boot Device Options Select this choice to configure startable device parameters Before you can make updates you must know the ID of the device whose parameters you want to configure SCSI Device Configuration Select this choice to configure SCSI device parameters Before you can make updates you must know the ID of the device whose parameters you want to configure Netfinity 5000 Server Hardware Information and Procedures Using the SCSISelect Utility Program Advanced Configuration Options Select this choice to view or change the settings for advanced configuration options These options include enabling support for large hard disk drives and support for BIOS parameters if BIOS is enabled To reset to the the host adapter defaults press F6 then follow the instructions on the screen SCSI Disk Utilities To see the IDs that are assigned to each SCSI device to format a SCSI device or to scan the disk for media defects select SCSI Disk Utilities from the SCSISelect Utility program menu To use the utility program select a drive from the list Read the screens carefully before making a selection Note If the following screen displays you might have pressed Ctrl A before the selected drives were ready Restart the server and watch the SCSISe
90. ate with the server configuration information This usually results in automatic configuration of a PCI device If a conflict does occur see Resolving Configuration Conflicts Multiple function PCI adapters use more than one interrupt When you install one of these adapters review the IRQ assignments in the Configuration Setup utility programs see PCI Bus Control on page 29 Verify that the IRQ assignments are correct Your Netfinity 5000 server uses a rotational interrupt technique to configure PCI adapters This technique enables you to install a variety of PCI adapters that currently do not support sharing of PCI interrupts For information on manually overriding the interrupt setting see PCI Bus Control on page 29 Resolving Configuration Conflicts The resources used by your server consist of IRQs DMA I O port addresses and memory This information is useful when a resource configuration conflict occurs Conflicts in the configuration occur if e A device is installed that requires the same resource as another device For example a conflict occurs when two adapters try to write to the same address space e A device resource is changed for example changing jumper settings e A device function is changed for example assigning COM to two serial ports 30 Netfinity 5000 Server Hardware Information and Procedures Resolving Configuration Conflicts A software program is installed that requires the same reso
91. ation about termination Preinstallation Steps All Bays r Before you begin be sure you have Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 Read the documentation that comes with the option Read Termination Requirements Verified that you have all cables drive trays and any other equipment specified in the documentation that comes with the internal drive Before you can install drives in your Netfinity 5000 you might need to perform certain preinstallation activities Some of the steps are required only during the initial installation of an option 1 Choose the bay in which you want to install the drive Refer to Table 1 on page 57 for the drive types and sizes available for each bay A Tower model Chapter 4 Installing Options 59 Installing or Removing Internal Drives Rack model 12 3 4 5 A B C 2 Touch the static protective bag containing the drive to any unpainted metal surface on the server then remove the drive from the bag 3 Check the instru
92. ation as opposed to conceptual content or meaning A 2 Contrast with logical A pin One of the conducting contacts of an electrical connector port An access point for data entry or exit Contrast with connector POST Power on self test power on self test POST A series of diagnostic tests that are run automatically by a device when the power is turned on processing The performance of logical operations and calculations on data including temporary retention of data in microprocessor storage while the data is being operated on processor A functional unit that interprets and executes instructions A processor consists of at least an instruction control unit and an arithmetic and logic unit T See microprocessor and central processing unit program 1 A sequence of instructions that a computer can interpret and execute 2 To design write modify and test computer programs l A prompt A visual or audible message sent by a program to request the user s response T R RAID Redundant array of independent disks RAM Random access memory random access memory RAM 1 A storage device in which data can be written and read 2 A storage device into which data is written and from which data is read in a nonsequential manner RAS Reliability availability and serviceability read To acquire or interpret data from a storage device from a data medium or from another source read only me
93. by the standard are thick coaxial 10BASE5 thin coaxial 10BASE2 unshielded twisted pair 10BASE T and optical fiber 10BASE F initialization Preparation of a system device or program for operation input output Pertaining to a device process or channel involved in data input data output or both instruction A statement that specifies an operation to be performed by a microprocessor and that identifies data involved in the operation Internet Packet Exchange IPX The routing protocol used to connect Novell s servers or any workstation or router that implements IPX with other workstations Although similar to TCP IP it uses different packet formats and terminology See also TCP IP and Xerox Network Systems XNS Internet Protocol IP A protocol used to route data from its source to its destination in an Internet environment l O Input output IPX Internet Packet Exchange IRQ Interrupt request ISA Industry standard architecture Glossary 179 J jumper A connector between two pins on a network adapter that enables or disables an adapter option feature or parameter value L LAN Local area network LED Light emitting diode link segment In simple terms a single cable or interconnected cables that connect a device to a 10BASE T repeater The cables in a link segment are unshielded twisted pair cables that conform to the cabling specifications in IEEE Standard 802 3 10BASE T load To
94. ce diagnostic 015 127 video system diagnostic 005 126 microprocessor installing 67 68 installing secondary 66 introduction 66 location 66 microprocessor 66 options 66 Index 191 microprocessor continued problems 145 removing 68 replacing 68 speed switches setting 70 startup 145 upgrades 66 model number 162 module test description 112 modules dual inline memory module DIMMs 54 monitor adjusting of 16 cleaning 17 configuring 23 connector 12 dusting of 17 placement of 16 port 86 problems with 144 mouse connector 12 port 87 problems 146 multiprocessor support diskette 66 N NDIS driver messages 140 Netfinity Service Processor Manager problems 148 network See also LAN local area network adapters See your network adapter documentation auto negotiation 32 baud rates 32 configuring the Ethernet controller 32 connection problems 149 device driver 32 Ethernet connector 91 Ethernet driver 136 network adapter starting from 28 network interface card 33 NIC adapter 33 non volatile random access memory NVRAM 21 notices battery ix laser compliance statement x safety information vi Novell NetWare messages 136 number lock NumLock 28 192 Netfinity 5000 Server Hardware Information and Procedures O occasional problems 145 office space arranging 16 operating system compatibility 67 Option Diskettes copying 111 Option ROM 29 options adapters 49 addresses 164 device records
95. ces and software connected for information interchange node address The address of an adapter on a LAN nonvolatile 1 Pertaining to a storage device whose contents are not lost when power is cut off T 2 Contrast with volatile O ODI Open Data Link Interface operating system Software that controls the execution of programs and that may provide services such as resource allocation scheduling input output control and data management Although operating systems are predominantly software partial hardware implementations are possible T P pack Two or more hard disks interconnected to increase security performance or reliability Commonly referred to as a disk array packet In data communication a sequence of binary digits including data and control signals that is transmitted and switched as a composite whole The data control signals and possibly error control information are arranged in a specific format l parallel port An access point through which a computer transmits or receives data that consists of several bits sent simultaneously on separate wires Contrast with serial port PCI Peripheral component interconnect performance One of the two major factors together with facility on which the total productivity of a system depends Performance is largely determined by a combination of throughput response time and availability physical 1 Pertaining to actual implementation or loc
96. cially the number and types of fields may vary according to the type of protocol T frequency The rate of signal oscillation expressed in hertz H half duplex In data communication pertaining to transmission in only one direction at a time Contrast with duplex hard disk A rigid magnetic disk such as the internal disks used in the system units of personal computer Systems and in external hard disk drives hard disk drive A disk drive that reads and writes data on rigid disks and can be installed in or connected to a computer hardware 1 All or part of the physical components of an information processing system such as computers or peripheral devices T 2 The equipment as opposed to the programming of a computer 3 Contrast with software hexadecimal Pertaining to a system of numbers to the base 16 hexadecimal digits range from 0 through 9 and A through F where A represents 10 and F represents 15 hot swap 1 A hard disk subsystem feature of servers and storage enclosures that enables you to remove and replace hard disk drives without turning off the system 2 To replace a hard disk drive while the System is turned on IEEE Institute of Electrical and Electronics Engineers IEEE Standard 802 3 A series of standards that define a type of LAN that uses an access method called carrier sense multiple access with collision detection CSMA CD over cabling of various types The cabling types defined
97. connectors one internal on the controller and one external on the back of the server You can use these connectors to install an additional internal SCSI device in your server or to attach up to fifteen external SCSI devices to your server Internal SCSI Connector A 2 drop 68 pin 16 bit cable is installed in your server One drop is connected to the backplane the other drop can connect to an additional SCSI removable media device not a hard disk drive This cable is connected to the internal connector for the 16 bit UltraSCSI controller You can use this cable to install an additional internal SCSI device in your server External SCSI Connector 88 To attach an external SCSI device to your server connect an external SCSI cable from the SCSI device to the SCSI connector on the back of the server Ensure that the last device on the external SCSI cable is terminated Netfinity 5000 Server Hardware Information and Procedures Table 8 shows the pin number assignments for the 68 pin SCSI connectors Table 8 The 68 Pin SCSI Port Connector Pin Number Assignments Pin Signal Pin Signal 1 Ground 35 Data 12 2 Ground 36 Data 13 3 Ground 37 Data 14 4 Ground 38 Data 15 5 Ground 39 Data P1 6 Ground 40 Data 0 7 Ground 41 Data 1 8 Ground 42 Data 2 9 Ground 43 Data 3 10 Ground 44 Data 4 11 Ground 45 Data 5 12 Ground 46 Data 6 13 Ground 47 Data 7 14 Ground 48 Data PO 15 Ground 49 Reserved 16 Ground 50 PRSN
98. controller cannot be used for any other network operation 2 Your operating system determines the maximum number of IBM Netfinity 10 100 Fault Tolerant Adapters that you can install in your Netfinity 5000 server See the documentation that comes with the adapter for more information The failover feature currently is supported by OS 2 Windows NT and IntraNetWare The setup required for each operating system follows Configuring Failover on OS 2 1 Install the redundant NIC adapter according to the instructions provided with the adapter and in Installing or Removing Adapters on page 50 2 Use the ServerGuide CDs to install the AMD PCNet Ethernet Family adapter device driver 3 Using the MPTS utility program select the driver from the list and select the Edit button Note Only one driver instance needs to be loaded for each redundant pair of Ethernet controllers 4 Change the PermaNet Server Feature keyword to TRUE and specify the Primary and Standby slots that contain the redundant pair Refer to System Board Illustration on page 168 for the locations and slot numbers of the PCI slots The integrated controller is located in slot 9 5 To enable the writing of messages to the IBMCOM LANTRAN LOG file when a failover occurs a Copy the file PCNETOS2 EXE from the OS2 directory of the diskette created by the ServerGuide program to your hard disk drive b Add the following statement to the CONFIG SYS file Run d
99. ctions that come with the drive or contact your IBM reseller or IBM marketing representative to see if you need to set any switches or jumpers on the drive or if you need to attach a tray to the drive What to do next To install a removable media drive go to Installing or Removing Drives in Bays A and B Removable Media To install a diskette drive go to Installing or Removing a Drive in Bay C Diskette Drive on page 62 To install a hard disk drive go to Installing or Removing Drives in Bays 1 through 5 Hard Disk Drives on page 63 Installing or Removing Drives in Bays A and B Removable Media This section gives the procedure for installing a removable media drive If you want to remove a drive reverse the following steps r Before you begin Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 Read Preinstallation Steps All Bays on page 59 and the instructions that come with the option Read Termination Requirements on page 59 1 If you have not done so already remove the server cover and the front bezel See Preparing to Install Options on page 43 60 Netfinity 5000 Server Hardware Information and Procedures Installing or Removing Internal Drives 2 Remove the bay cover plate if present a Remove the screws on either side of the cover plate that secure the plate to the target bay b Remove the cover plate from the s
100. ctly If there is a problem with the hard disk drive such as a bad sector you might have to reinstall the operating system If you cannot reinstall the operating system have the system serviced 19990650 AC power has been restored Action No action is required This message appears each time AC power is restored to the server after an AC power loss Other Numbers POST found an error Action Follow the instructions on the screen Chapter 6 Solving Problems 121 POST Beep Codes Power on Self Test POST Beep Codes The successful completion of POST is indicated by one beep and the appearance of the first screen of your operating system or application program More than one beep indicates that POST detected an error Beep codes are sounded in a series of beeps For example a 1 2 4 beep code sounds like one beep a pause two consecutive beeps another pause and four more consecutive beeps POST Beep Code Descriptions The following list contains more detailed descriptions of the possible types of beeps that your server might emit No beeps If no beep occurs after your server successfully completes POST that is after the System POST Complete OK light on the information LED panel is illuminated have the system serviced Continuous beep This indicates that your boot microprocessor has failed or your system board or speaker subsystem might contain a failing component If the system continues through POST
101. d Failed Test setup error Cannot allocate memory due to unknown memory problem Action Have the system serviced Netfinity 5000 Server Hardware Information and Procedures SCSI Messages SCSI Messages The following table lists messages that reflect problems with the SCSI controller or a SCSI device Note If your server does not have a hard disk drive ignore any message that indicates that the BIOS is not installed SCSI Message Table You will get these messages only when running the SCSISelect program For more information see the documentation that comes with the SCSISelect program SCSI Messages Description All One or more of the following might be causing the problem A failing SCSI device adapter drive controller An improper SCSI configuration or SCSI termination jumper setting Duplicate SCSI IDs in the same SCSI chain A missing or improperly installed SCSI terminator A defective SCSI terminator An improperly installed cable A defective cable Action Verify that The external SCSI devices are turned on External SCSI devices must be turned on before you turn on the system The cables for all external SCSI devices are connected correctly f you have attached an external SCSI device to the server the external SCSI termination is set to automatic The last device in each SCSI chain is terminated correctly See Installing or Removing Internal Drives on page 56 for m
102. d an address without the local bit set The driver has set the local bit Action None necessary message is for information only PCNTNW NW 164 The device was not found Explanation The driver cannot find an Ethernet controller in the server Action Verify that the PCI Ethernet device type is set to the default enabled position in the Configuration Setup utility programs see PCI Bus Control on page 29 If the Ethernet adapter is enabled go to Diagnostic Test Programs on page 111 to run the diagnostic utility Chapter 6 Solving Problems 137 Ethernet Controller Messages PCNTNW NW 165 The device was not found at IOADDRESS Explanation The Ethernet controller cannot be found at the I O address specified Action The Ethernet controller does not require a parameter for the I O address Remove the I O address parameter PCNTNW NW 167 PCI scan specified device not found Explanation The driver cannot locate the Ethernet controller on the PCI bus Action Verify that the PCI Ethernet device type is set to the default enabled position in the Configuration Setup utility programs see PCI Bus Control on page 29 If the problem persists go to Diagnostic Test Programs on page 111 to run the diagnostic utility PCNTNW NW 180 The DMA parameter is not necessary for PCI device Explanation The Ethernet controller does not require a DMA setting Action None necessary message is for information only N
103. d none of the serial ports are disabled Note The management C connector is the same as a serial port connector but it is used only by the integrated system management processor and is not available for use by the operating system This port does not appear in the Configuration Setup utility program menus it can be configured using Netfinity Manager 2 The serial port adapter if you installed one is seated properly If the problem still exists have the system serviced A serial device does not work Verify that 1 The device is designed for the server See the Getting Help Information section of this Server Library for the 2 The serial port is enabled and is assigned a unique address 3 Make sure that the device is not connected to the management port C Note The management C connector is the same as a serial port connector but it is used only by the integrated System management processor and is not available for use by the operating system This port does not appear in the Configuration Setup Utility program menus it can be configured using Netfinity Manager Universal Serial Bus USB Port Problems Action The number of serial buses displayed is less than the number of serial buses installed Verify that 1 Each bus is assigned a unique address 2 The serial port adapter if you installed one is seated properly If the items above are correct have the system serviced
104. dditional configuration requirements Note If you are installing an IBM 10 100 Ethernet adapter be sure to run the Ethernet controller diagnostics and record the Ethernet controller configuration information before you install the adapter Failover for Redundant Ethernet Your Netfinity 5000 server has an integrated Ethernet controller The IBM Netfinity 10 100 Fault Tolerant Adapter is an optional redundant network interface card NIC adapter that you can install in your Netfinity 5000 server If you install this NIC adapter and connect it to the same logical segment as the primary Ethernet controller you can configure the server to support a failover function You can configure either the integrated Ethernet controller or the NIC adapter as the primary Ethernet controller In failover mode if the primary Ethernet controller detects a link failure all Ethernet traffic associated with it is switched to the redundant secondary controller This switching occurs without any user intervention Applications with active sessions do not experience any data loss When the primary link is restored to an operational state the Ethernet traffic automatically switches back to the primary Ethernet controller Chapter 3 Configuring Your Server 33 Failover for Redundant Ethernet Notes 1 Only one controller in the redundant pair is active at any given time For example if the primary Ethernet controller is active then the secondary Ethernet
105. del leave about 127 mm 5 in of space around the front and rear of the server e On a rack model refer to the documentation that comes with the rack 8 For a list of supported options for the Netfinity 5000 server refer to http www pc ibm com us compat on the World Wide Web 40 Netfinity 5000 Server Hardware Information and Procedures Be sure to leave space around the server to allow the server cooling system to Electrical Safety Electrical Safety 10 AN CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunications systems networks and modems before you open the server covers unless instructed otherwise in the installation and configuration procedures For your safety always do the following before removing the cover 1 Turn off the server and any attached devices such as printers monitors and external drives Note If you are in the United Kingdom and have a modem or fax machine attached to your server you must disconnect the telephone line from the server before unplugging any power cords also known as power cables When reassembling your server you must reconnect the telephone line after you plug in the power cords 2 Unplug all the power cords from electrical outlets 3 Disconnect all communication cables from external receptacles 4 Disconnect all cable
106. determine which hard disk drive or drives failed Action 1 Replace the hard disk drive or drives 2 If the problem persists have the system serviced Failed BIOS drive 4 Note On a server that is not using RAID this message indicates the physical hard disk drive that failed In a RAID configuration this message indicates the logical disk that failed rather than a specific hard disk drive You will need to use your knowledge of the RAID arrays on the server to determine which hard disk drive or drives failed Action 1 Replace the hard disk drive or drives 2 If the problem persists have the system serviced Failed BIOS drive 5 Note On a server that is not using RAID this message indicates the physical hard disk drive that failed In a RAID configuration this message indicates the logical disk that failed rather than a specific hard disk drive You will need to use your knowledge of the RAID arrays on the server to determine which hard disk drive or drives failed Action 1 Replace the hard disk drive or drives 2 If the problem persists have the system serviced Netfinity 5000 Server Hardware Information and Procedures Diagnostic Messages Function Keyboard Messages 301 Result Test Specific String Failed On system board keyboard test failed Action 1 Replace the keyboard 2 If the problem persists replace the keyboard cable If the problem persists have the system serviced
107. devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet adapter or the other device See Resolving Configuration Conflicts on page 152 If the problem still exists have the system serviced The Ethernet stopped working without apparent cause Check the following Run diagnostics for the Ethernet controller Try a different connector on the hub Reinstall the device drivers see your operating system documentation and your ServerGuide instructions if you used ServerGuide to install your operating system If the problem still exists have the system serviced Chapter 6 Solving Problems 151 Resolving Configuration Conflicts Resolving Configuration Conflicts The Configuration Setup Utility program program configures only the system hardware It does not consider the requirements of the operating system or the application programs For these reasons memory address configuration conflicts might occur Resolving Memory Address Conflicts The Configuration Setup Utility program program might change the memory address space used by some hardware options If this happens the new address might conflict with addresses defined for use through expanded memory specification EMS EMS is used only with DOS If a memory conflict exists one or more of the following conditions might exist The system cannot load the operating system The
108. e clamp is locked into place e If necessary connect any internal cables to the adapter Refer to the documentation that comes with the option If you removed the card guide retaining clip in step 4a on page 50 reinstall it now 7 If you want to install or remove any other options do so now Otherwise go to Completing the Installation on page 76 Chapter 4 Installing Options 53 Working with Memory Modules Working with Memory Modules Adding system memory to your server is an easy way to make programs run faster You can increase the amount of system memory by installing options called memory modules The server uses a noninterleaved memory configuration with error correcting code ECC data protection Notes 1 Your server comes with one or more dual inline memory modules DIMM s installed The server supports 100 MHz 64 MB 128 MB and 256 MB DIMMs 3 Install only registered SDRAM ECC DIMMs When you are installing memory modules you might find it more efficient to install them in adjacent connectors with no vacant memory connectors in between For example if your server only has one DIMM installed in memory connector J15 install additional memory in the J16 memory connector then continue with connectors J17 and J22 If you are installing DIMMs of different sizes you might find it more efficient to install DIMMs with the greater memory capacity starting with connector J15 For exam
109. e remains have the system serviced Netfinity 5000 Server Hardware Information and Procedures POST Messages POST Message Description 00019501 Processor 1 is not functioning Action Replace the primary microprocessor The Primary Microprocessor Error LED on the system board will be on See System Board LEDs on page 168 for the location of the LED If the problem persists have the system serviced 00019502 Processor 2 is not functioning Action Replace the secondary microprocessor The Secondary Microprocessor Error LED on the system board will be on See System Board LEDs on page 168 for the location of the LED If the problem persists have the system serviced 00019701 Processor 1 failed the built in self test Action Replace the primary microprocessor The Primary Microprocessor Error LED on the system board will be on See System Board LEDs on page 168 for the location of the LED If the problem persists have the system serviced 00019702 Processor 2 failed the built in self test Action Replace the secondary microprocessor The Secondary Microprocessor Error LED on the system board will be on See System Board LEDs on page 168 for the location of the LED If the problem persists have the system serviced 01298001 No update data for the processor 1 the primary microprocessor Action Update the system BIOS to a level that supports the microprocessors insta
110. e DIMM Action 1 Reseat the DIMM in DIMM socket J16 2 If the problem persists replace the DIMM If the problem persists have the system serviced Failed X MB DIMM location J15 Note xis the size in megabytes of the DIMM Action 1 Reseat the DIMM in DIMM socket J15 2 If the problem persists replace the DIMM If the problem persists have the system serviced Function System Cache Messages 202 Result Test Specific String Failed Microprocessor in socket number U2 primary Note The Primary Microprocessor Error LED will be on See System Board Illustration on page 168 for the location of the LED Action 1 Reseat the primary microprocessor in connector U2 2 If the problem persists replace the primary microprocessor If the problem persists have the system serviced Failed Microprocessor in socket number U21 secondary Note The Secondary Microprocessor Error LED will be on See System Board Illustration on page 168 for the location of the LED Action 1 Reseat the secondary microprocessor in connector U21 2 If the problem persists replace the secondary microprocessor If the problem persists have the system serviced Function Diskette Drive Messages 206 Result Test Specific String Failed Internal diskette drive bay Action Have the system serviced Function CD ROM Messages 215 Result Test Specific String Failed On syst
111. e drive and hold it there slide the drive into the bay until it clicks into place 4 If you want to install or remove any other options do so now Otherwise go to Completing the Installation on page 76 Installing or Removing Drives in Bays 1 through 5 Hard Disk Drives This section gives the procedure for installing a hard disk drive If you want to remove a drive reverse the following steps Note To minimize the possibility of damage to the hard disk drives when you are installing a hard disk drive in a rack model install the rack model in the rack before installing the hard disk drives Attention To avoid damage to a hard disk drive do not remove the drive from the hot swap bay until it has had time to spin down approximately 30 seconds Handle the drive gently Before you begin Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 Read Termination Requirements on page 59 Your Netfinity 5000 server contains hardware that lets you replace a hard disk drive without turning off the Netfinity 5000 server These drives are known as hot swappable or hot swap drives Each hot swap drive that you plan to install must have a hot swap drive tray attached The drive must have a single connector attachment SCA connector Hot swap drives come with the hot swap drive tray attached Chapter 4 Installing Options 63 Installing or Removing Internal Drives Notes 1 The Netf
112. e errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in 2 Non IBM monitor cables might cause unpredictable problems 3 An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors For information about the enhanced monitor cable see your IBM reseller or IBM marketing representative If the problem still exists have the monitor and system serviced Wrong characters appear on the screen If the wrong language is displayed update the BIOS with the correct language See the Getting Help Information section of this Server Library for information about obtaining updates for the BIOS If the problem still exists have the system serviced General Problems Action Problems such as broken cover latch broken door lock or indicator lights not working Have the system serviced Netfinity 5000 Server Hardware Information and Procedures Troubleshooting General Problems Action The server does not power on Verify that A O nm The power cables are properly connected to the server The power outlet functions properly The type of memory installed is correct You have not installed more options than the power supply supports If you just installed an option remove it and restart the server If the server now powers on you installed more options than the power supply supports The LEDs on the
113. e operating system only Management port C is controlled exclusively by the system management processor cannot be used by the operating system and cannot be configured using the Configuration Setup Utility program See the Advanced System Management Information section of this Server Library for information about configuring serial ports A and C Serial ports transfer data asynchronously they can transmit any number of bits at any time with no restriction on the duration of the pauses between characters The serial ports transmit and receive data and commands at a rate of 300 bits per second bps up to 115200 bps The bits per second measurement is commonly referred to as the baud rate Each of the two serial connectors provided on your Netfinity 5000 server uses a 9 pin D shell connector 1 5 OOO00 OOOO 6 9 Table 4 shows the pin number assignments for the serial port connectors The pin number assignments conform to the industry standard Table 4 Serial Port Connector Pin Number Assignments Pin Signal Pin Signal 1 Data carrier detect 6 Data set ready 2 Receive data 7 Request to send 3 Transmit data 8 Clear to send 4 Data terminal ready 9 Ring indicator 5 Signal ground Chapter 4 Installing Options 83 Management Port C 84 Your server has a dedicated systems management I O port This port can be used to attach a modem that is dedicated to communication with the system management processor
114. e or more conductors used for transmitting signals data or power See also address bus and data bus byte A string that consists of a number of bits usually 8 that are treated as a unit and represent a character C cable The physical medium for transmitting signals it includes copper conductors and optical fibers cache A buffer storage that contains frequently accessed instructions and data it is used to reduce access time CD ROM Compact disc read only memory High capacity read only memory in the form of an optically read compact disc See also CD 177 client A functional unit that receives shared services from a server T clock A device that generates periodic accurately spaced signals used for purposes such as timing regulation of the operations of a processor or generation of interrupts T code A collection of instructions that is in a form that can be read and processed by a computer collision An unwanted condition that results from concurrent transmissions on a channel T compatibility The capability of a hardware or software component to conform to the interface requirements of a given computer without adversely affecting its functions configuration The manner in which the hardware and software of an information processing system are organized and interconnected T configure To set up a computer for operation by describing to the system the devices optional features and prog
115. e system location of power switch 8 problems 145 type cable 57 drive 56 system memory 54 U U bolt installing 74 UItraSCSI enabling support 37 unattended start mode 24 setting 24 United Kingdom s telephone line requirements ix 41 universal serial bus USB connector 90 description 90 universal serial bus USB port 12 unknown power on password removing using administrator password 25 updating configuration after installing options 82 upgrades microprocessor 66 using Configuration Setup Utility main menu 22 utility programs configuration 20 Configuration Setup 21 diagnostic 111 SCSISelect 35 V venting of hot air 17 video changing the IRQ 29 configuring 23 video continued connector location 13 169 default settings 165 defining cache buffer 29 enabling BIOS cache 29 ROM address conflicts 152 video port 86 view front 7 rear 12 virus checking 28 vital product data VPD 6 voltage regulator feature 66 voltage regulator module VRM 66 VPD vital product data 6 W weight of server 95 Windows NT Server 3 51 66 work area arranging 16 wrap connector 112 write policy 29 write back configuring 29 write through configuring 29 Index 197 Part Number 01K7717 Printed in U S A September 1998 01K7717
116. e the system serviced Failed Fan 2 Note The FAN2 LED on the system board will also be on Action Replace fan 2 If the problem persists have the system serviced Failed Temperature sensed on system board is out of range Action If one of the FAN LEDs on the system board is on replace the indicated fan If the problem persists have the system serviced Function Status Display Messages 180 Result Test Specific String Failed Information LED panel Action Have the system serviced Failed Diagnostics LED panel Action Have the system serviced Failed LED on system board Action Have the system serviced Failed LED on hot swap SCSI backplane Action Have the system serviced Function System Memory Messages 201 Result Test Specific String Failed X MB DIMM location J22 Note xis the size in megabytes of the DIMM Action 1 Reseat the DIMM in DIMM socket J22 2 If the problem persists replace the DIMM If the problem persists have the system serviced Failed X MB DIMM location J17 Note xis the size in megabytes of the DIMM Action 1 Reseat the DIMM in DIMM socket J17 2 If the problem persists replace the DIMM If the problem persists have the system serviced Netfinity 5000 Server Hardware Information and Procedures Diagnostic Messages Result Test Specific String Failed X MB DIMM location J16 Note xis the size in megabytes of th
117. el These lights indicate whether a problem exists with the connector cable or hub The Ethernet Link Status light illuminates when the Ethernet receives a LINK pulse from the hub If the light is off there might be a bad connector or cable or a problem with the hub The Ethernet Transmit Receive Activity light illuminates when the Ethernet controller sends or receives data over the Ethernet network If the Ethernet Transmit Receive Activity light is off make sure that the hub and network are operating and that the correct device drivers are loaded The Ethernet Speed 100 Mbps light illuminates when the Ethernet LAN speed is 100 Mbps Make sure that you are using the correct device drivers supplied with your server Check for operating system specific causes for the problem Make sure that the device drivers on the client and Netfinity 5000 server are using the same protocol Test the Ethernet Chapter 6 Solving Problems 149 Troubleshooting 150 10 100 Mbps Ethernet Controller Troubleshooting Chart You can use the following troubleshooting chart to find solutions to 10 100 Mbps Ethernet problems that have definite symptoms Controller Problem Action The server stops running The PCI BIOS interrupt settings are incorrect when loading device drivers Check the following Determine if the interrupt IRQ setting assigned to the Ethernet controller is also assigned to another device in the
118. em board Action Have the system serviced Chapter 6 Solving Problems 129 Diagnostic Messages 130 Function Hard Disk Drive Messages 217 Result Test Specific String Failed BIOS drive 1 Note On a server that is not using RAID this message indicates the physical hard disk drive that failed In a RAID configuration this message indicates the logical disk that failed rather than a specific hard disk drive You will need to use your knowledge of the RAID arrays on the server to determine which hard disk drive or drives failed Action 1 Replace the hard disk drive or drives 2 If the problem persists have the system serviced Failed BIOS drive 2 Note On a server that is not using RAID this message indicates the physical hard disk drive that failed In a RAID configuration this message indicates the logical disk that failed rather than a specific hard disk drive You will need to use your knowledge of the RAID arrays on the server to determine which hard disk drive or drives failed Action 1 Replace the hard disk drive or drives 2 If the problem persists have the system serviced Failed BIOS drive 3 Note On a server that is not using RAID this message indicates the physical hard disk drive that failed In a RAID configuration this message indicates the logical disk that failed rather than a specific hard disk drive You will need to use your knowledge of the RAID arrays on the server to
119. emove a drive in bay C 1 Locate the drive release tab on the diskette drive 2 Press the tab against the drive and hold it there while pulling the drive out 3 Disconnect the diskette drive cable and power cable from the drive 4 If you want to install or remove any other options do so now Otherwise go to Completing the Installation on page 76 To install a drive in bay C 1 If you have not done so remove the server cover and front bezel See Preparing to Install Options on page 43 2 Using the instructions that come with the drive together with these instructions check that any switches or jumpers on the drive are set correctly Change the settings if necessary For information about termination requirements see Termination Requirements on page 59 3 Insert the drive into the bay a Position the drive so that the connectors face the rear of the server and the diskette eject button is toward the outside of the server b Connect the diskette drive cable and power cable to the drive Note If you have difficulty connecting a cable turn the cable connector over and try again cable connectors are keyed to connect only one way 62 Netfinity 5000 Server Hardware Information and Procedures Installing or Removing Internal Drives c Locate the drive release tab on the diskette drive d Press the tab against th
120. en restart the server Netfinity 5000 Server Hardware Information and Procedures Ethernet Controller Messages PCNTNW NW 074 The hardware interrupt cannot be set Explanation An attempt was made to initialize a given hardware interrupt The attempt was not successful Action Verify that the PCI Ethernet device type is set to the default enabled position in the Configuration Setup utility programs see PCI Bus Control on page 29 Make sure that the interrupt request numbers are set correctly If you are using an ISA adapter make sure resources are reserved as ISA Legacy in the Configuration Setup utility programs see Plug and Play on page 30 PCNTNW NW 075 The Multiple Link Interface Driver MLID cannot be registered with the Link Support Layer LSL Explanation An error occurred while the driver was trying to register with the LSL Action Check the version of the NetWare or IntraNetWare Operating System Make sure that this driver is correct for the version of NetWare or IntraNetWare that you are using Restart the server PCNTNW NW 079 The Multiple Link Interface Driver MLID did not initialize MSMTx Free Count Explanation The MSMTx Free Count is not initialized correctly Action Restart the server If the problem persists have the system serviced PCNTNW NW 086 The driver parameter block is too small Explanation The driver parameter block is too small Action Restart the server If the p
121. entifying Problems Using Status LEDs Your Netfinity 5000 server has LEDs to help you identify problems with some server components These LEDs are part of the diagnostics built into the Netfinity 5000 server By following the path of lights you can quickly identify the type of system error that occurred Status LEDs are located on the following components Operator LED panel For more information see Status Indicators on page 9 e Hard disk drive trays For more information see Server Controls on page 7 Power supply For more information see Power Supply LEDs e System board See System Board LEDs on page 168 for locations of the LEDs on the system board Power Supply LEDs The AC Power LEDs on the power supply provide status information about the power supply See Status Indicators on page 9 for the location of these LEDs The following table describes the AC Power LEDs AC Power LED Description and Action On The power supply is on and operating correctly Off There is an AC power problem Possible causes 1 There is no AC power to the power supply Actions Verify that The power cord is properly connected to the Netfinity 5000 server The power outlet functions properly 2 The power supply has failed Action Replace the power supply If the problem persists have the system serviced Chapter 6 Solving Problems 153 Identifying Problems Using
122. eplace the failing DIMM Otherwise have the system serviced Repeating short beeps This beep combination indicates that your server system board might contain a failing component your keyboard might be defective or a key on the keyboard might be stuck 122 Nettinity 5000 Server Hardware Information and Procedures POST Beep Codes Ensure that 1 Nothing is resting on the keyboard and pressing a key 2 No key is stuck 3 The keyboard cable is connected correctly to the keyboard and to the correct connector on the server Running the diagnostic tests can isolate the server component that failed but you must have your system serviced If the error message remains have the keyboard cable and system serviced Note If you have just connected a new mouse or other pointing device turn off the server and disconnect that device Wait at least five seconds and then turn on the server If the error message goes away replace the device One long and one short beep This beep combination indicates that POST encountered an error on a video adapter If the integrated video adapter on the system board is being used have the system serviced If an optional video adapter is being used replace the failing video adapter One long and two short beeps This beep combination indicates that a video I O adapter ROM is not readable or the video subsystem is defective If you hear this beep combination twice both the server system board and
123. er door will not support the weight of the server To avoid personal injury be sure to remove or lock the server door before moving or lifting the server 2 Remove any media diskettes or CDs from the drives and then turn off all attached devices and the server 3 If you have a tower model continue with Preparing a Tower Model on page 44 If you have a rack model installed in a rack enclosure go to Preparing a Rack Model on page 46 Chapter 4 Installing Options 43 Preparing to Install Options Preparing a Tower Model The hard disk drives in Netfinity 5000 server are hot swappable If you are installing only a hard disk drive bays 1 through 5 go directly to Installing or Removing Internal Drives on page 56 Otherwise continue with the following steps 1 If you have a modem or fax machine attached to the server disconnect the telephone line from the wall outlet and the server Note If you are in the United Kingdom you must perform this step before disconnecting the power cord AN CAUTION The Power on switch on the front of the server does not turn off the electrical current supplied to the server The server also might have more than one power cord To remove all electrical current from the server ensure that all power cords are disconnected from the power source 6 2 Unplug all power cords cables from electrical outlets and then disconnect all other cables from the back of the server 3
124. ertified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed 174 Netfinity 5000 Server Hardware Information and Procedures IBM power cords for a specific country are usually available only in that country IBM Power Cord Used in These Countries Part Number 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 13F9979 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg Macau Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands New Caledonia Niger Norway Po
125. erver front panel Save the cover plate for future use 3 Using the instructions that come with the drive together with these instructions check that any switches or jumpers on the drive are set correctly Change the settings if necessary For information about termination requirements see Termination Requirements on page 59 4 Position the drive with the connectors facing the rear of the server 5 Slide the drive into the bay until it stops 6 Reinstall and tighten the screws that you removed in step 2 7 Connect the drive to the available connector on the SCSI cable or the IDE cable as appropriate Note If you have difficulty connecting a cable turn the cable connector over and try again cable connectors are keyed to connect only one way 8 Connect one of the 4 pin power cables to the drive 9 If you want to install or remove any other options do so now Otherwise go to Completing the Installation on page 76 Chapter 4 Installing Options 61 Installing or Removing Internal Drives Installing or Removing a Drive in Bay C Diskette Drive This section gives the procedure for installing or removing a diskette drive r Before you begin Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 Read the documentation that comes with the option To r
126. erviced Microprocessor Problems Action The server emits a continuous tone during POST The startup boot microprocessor is not working properly If your server contains two microprocessors the microprocessor in the secondary microprocessor socket is the startup microprocessor 1 2 3 Verify that the startup microprocessor is seated properly If your server contains two microprocessors remove the startup microprocessor and restart the server If the server starts properly replace the old startup microprocessor Replace the startup microprocessor Restart the server If the problem still exists have the system serviced Chapter 6 Solving Problems 145 Troubleshooting Keyboard Mouse or Pointing Device Problems Action All or some keys on the keyboard do not work 1 Make sure that the keyboard cable is properly connected to the system 2 Make sure that the system and the monitor are turned on 3 Try using another keyboard If the items above are correct have the system serviced The mouse or pointing device does not work 1 Verify that the mouse or pointing device cable is securely connected and the device drivers are installed correctly 2 Try using another mouse or pointing device If the problem still exists have the server and the device serviced Memory Problems Action The amount of memory displayed is less than the amount of memory instal
127. essages pnt0 12 Device failed checksum test Explanation The driver cannot find an Ethernet controller Action Verify that the PCI Ethernet device type is set to the default enabled position in the Configuration Setup utility programs see PCI Bus Control on page 29 If the Ethernet adapter is enabled go to Diagnostic Test Programs on page 111 to run the diagnostic utility pnt0 13 add intr handler failed Interrupts already enabled Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to match the hardware settings pnt0 14 Cannot locate hardware Explanation The SunSoft Solaris driver cannot find any Ethernet controller Action Verify that the PCI Ethernet device type is set to the default enabled position in the Configuration Setup utility programs see PCI Bus Control on page 29 If the Ethernet adapter is enabled go to Diagnostic Test Programs on page 111 to run the diagnostic utility pnt0 15 No more devices to open Explanation The SunSoft Solaris driver cannot find any more Ethernet controllers Action Verify that additional Ethernet adapters are present or replace the Ethernet adapter that fails to respond If the problem persists go to Diagnostic Test Programs on page 111 to run the diagnostic utility pnt0 17 Device fault Reset initiated Exp
128. finity 5000 server rack model in a server rack enclosure f you have a rack model your server comes with the necessary rack mounting hardware Review the preinstallation information in Before You Begin on page 94 then continue at Installing the Rack Model in a Rack Enclosure on page 96 f your Netfinity 5000 server is a tower model and you want to install it as a rack model in a server rack enclosure you must order the Netfinity Rack Mount Kit This kit contains the appropriate front top and bottom covers in addition to the brackets and the cable management arm that you need to install the server into the rack Follow the instructions that are included in the Rack Mount Kit This chapter contains Before You Begin elles 94 Installing the Rack Model in a Rack Enclosure 96 Preparing the Server oen 96 Preparing the Rack Enclosure aaa 98 Installing the Server in the Rack Enclosure 102 Removing the Rack Model from a Rack Enclosure 93 Before You Begin Before You Begin You will need the following items Flat blade screwdriver 8 inch adjustable wrench or pliers Tape Pencil Some of the installation procedures require two people Before you begin to install your server in the rack enclosure review the safety and handling guidelines specified under Safety Information Statements on page vii Electrical Safety on page 41
129. forget the power on password you can regain access to the server through one of the following methods e Enter the administrator password at the power on prompt if an administrator password has been set If necessary see Using the Administrator Password Menu on page 27 for details Start the Configuration Setup Utility programs and change the power on password See Using the Power on Password Menu on page 25 Change switch 8 on the system switch block to On Bypass Power On Password See System Board Connectors on page 169 for the location of the switch block Chapter 7 Server Records and Specifications 171 Changing Jumper Positions Changing Jumper Positions The DASD backplane which is the Netfinity 5000 SCSI backplane contains two pin jumper blocks which are behind the daughterboard SAF TE on the DASD backplane Jumper block J4 controls the addressing of the SCSI hard disk drive hot swap bays See SCSI Jumpers on page 173 for details Two Pin Jumper Blocks Covering both pins with a jumper specifies one function of the jumper block Covering one pin only or removing the jumper entirely changes the function of the jumper block To change a jumper s position for a two pin jumper block 1 Turn off the server then disconnect the server power cord 2 Remove the server cover see Preparing to Install Options on page 43 3 Locate the jumper block removing any adapters or components that may
130. formation 17 40 handling static sensitive devices 42 laser compliance statement x saving configuration settings 22 scanners SCSI 58 SCO UNIX messages 140 screens blank 144 filler 16 flicker 144 SCSI small computer system interface 16 bit devices 58 68 pin connector 89 8 bit devices 58 backplane 172 connector 12 58 connectors 88 description 58 devices 14 58 Disk Utilities 37 drive termination 59 external device port 88 integrated controller configuring 35 configuring for failover 34 internal device port 88 low level disk format 38 problems 135 purpose 58 SCSI IDs device records 163 viewing 37 termination 59 SCSISelect Utility program Configure View Host Adapter Settings 36 low level disk format 38 menu description 36 SCSI Disk Utilities 37 starting 36 using 35 SDRAM 3 security options 74 security procedures See also password administrator password 25 defining system owner s name 28 power on password 25 self tests internal 110 serial number keys 162 server 162 serial port address 165 assignment 23 bus universal 147 connector 83 description 12 location 12 problems 147 server cabling 78 80 front view 7 identification numbers 162 illustrated views front 7 rear 12 installing cover 76 manually powering off 8 operating system compatibility 67 problems 111 rear view 12 records 163 164 167 security features passwords 24 27 updating configuration 82 server damage 158 ServerGuide CDs 5 service war
131. g to Install Options on page 43 for instructions on removing the cover Then refer to the system board diagram inside your server 5 Remove the device or adapter Some configurations are not supported If you must remove an adapter see Installing or Removing Adapters on page 50 Resolving Software Configuration Conflicts The memory address space and IRQs used by some hardware options might conflict with addresses defined for use through application programs or the expanded memory specification EMS EMS is used only with DOS If a conflict exists one or more of the following conditions might exist The system cannot load the operating system The system does not work An application program does not operate or it returns an error e Screen messages indicate a conflict exists To resolve conflicts you can change the software or hardware configuration Note Start the Configuration Setup Utility program to view the addresses used by your system board functions The best way to resolve memory address conflicts is to change the addresses used by the application program or the device driver You can use the Configuration Setup Utility program to change addresses Chapter 3 Configuring Your Server 31 Configuring the Ethernet Controller If a device driver is causing a memory address conflict refer to your operating system documentation or the documentation supplied with the device drivers Configuring the Ethernet
132. gin Read the documentation that comes with the rack enclosure for additional safety and operating information The hard disk drives in Netfinity 5000 server are hot swappable If you are installing only a hard disk drive bays 1 through 5 go directly to Installing or Removing Internal Drives on page 56 Otherwise continue with the following steps 1 If you have a modem or fax machine attached to the server disconnect the telephone line from the wall outlet and the server Note If you are in the United Kingdom you must perform this step before disconnecting the power cord AN CAUTION The Power on switch on the front of the server does not turn off the electrical current supplied to the server The server also might have more than one power cord To remove all electrical current from the server ensure that all power cords are disconnected from the power source 6 2 Unplug all power cords cables from electrical outlets and then disconnect all other cables from the back of the server 3 Remove the screws from the brackets on either side of the server and set them aside 4 Pull the rack model out of the rack enclosure until both slide rails lock Note When the server is in the locked position you can easily reach the cables on the back of the server 46 Netfinity 5000 Server Hardware Information and Procedures Preparing to Install Options 5 Remove the to
133. given in Table 14 on page 164 and following After setting a power on password you can enable the unattended start mode This locks the keyboard and mouse but allows the server to start the operating System The keyboard and mouse remain locked until you enter the correct password To set change or delete a password 1 Select System Security 2 Select the password that you want to change 3 Follow the instructions on the screen After you have set a power on or administrator password you must enter the password whenever you turn on the server The passwords do not appear on the screen as you type them 24 Netfinity 5000 Server Hardware Information and Procedures Using the Configuration Setup Utility Type of Password Results No password set No password required to start system You can access all choices on the Configuration Setup Utility program main menu Power on password only You must enter the password to complete the system startup You can access all choices on the Configuration Setup Utility program main menu f you forget the power on password you can regain access to the server by using switch 8 on the system board See Using the Power on Password Menu on page 25 for details Administrator password only You must enter the password to enter the Configuration Setup Utility program You can access all choices on the Configuration Setup Utility program main menu f the ad
134. gives the procedure for installing an adapter If you want to remove an adapter reverse the following steps Before you begin Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 Read the documentation that comes with the option 1 Review the instructions that come with the adapter to determine if the adapter must be installed in a certain slot otherwise use any available bus compatible slot Note If you install a video adapter the server automatically disables the video controller on the system board 2 If you have not done so remove the server cover See Preparing to Install Options on page 43 3 Remove the expansion slot cover a Release the slot retaining clamp by pulling the curved arm on the clamp away from the system board Note The slot retaining clamp might differ slightly from this illustration b Remove the expansion slot cover from the slot opening 4 If the adapter is a full length card continue with this step Otherwise go to step 5 on page 52 a Remove the card support bracket retaining clip 50 Netfinity 5000 Server Hardware Information and Procedures Working with Adapters b If the adapter is a full length card in slot 1 or 2 ensure that the card support bracket has the appropriate card support installed for that slot Card Type Card Support Color ISA Black PCI White
135. grams continued navigating through diagnostic tests 112 protecting data 27 the server 40 publications ordering xii part numbers xii related xii R rack model connectors 12 controls 7 expansion bays 14 operating specifications 94 preparing for installation 46 94 preparing the rack 98 rack installation procedures installing in the rack enclosure 102 preparing the rack 98 preparing the server 96 removing from rack 104 securing to the rack 81 status indicators 9 rack enclosure installing rack model 102 preparing 98 preparing the server for installation 96 removing rack model 104 RAM random access memory 3 read only memory ROM See ROM read only memory rear view 12 receive data 83 records device 163 reducing glare 16 redundant Ethernet 33 refresh rate 144 registered synchronous dynamic random access memory SDRAM 3 related publications xii removing adapters 50 battery 160 cover 44 internal drive 56 memory module 54 microprocessor 68 power on password 171 server cables 41 44 46 replacement batteries ordering 159 replacing keys 162 microprocessor 68 194 Netfinity 5000 Server Hardware Information and Procedures replacing continued System board 27 requirements for terminating SCSI devices 59 resolving configuration conflicts 30 retaining clip 54 ROM read only memory address conflicts 152 defining option caching 29 S safety requirements battery handling 159 electrical ix 41 general in
136. h an IDE CD ROM drive H Open Bay 5 25 inch The design of your server accommodates an additional 5 25 inch half height device such as tape or a rewritable optical disk drive For information on the supported types of drives and their installation see Installing or Removing Internal Drives on page 56 Diskette Drive The 3 5 inch 1 44 MB MB is approximately 1000 000 bytes diskette drive uses 1 MB unformatted or 2 MB unformatted diskettes E Open Bays 3 5 inch The 3 5 inch open bays are for hot swap SCSI hard disk drives only For information on the supported types of drives and their installation see Installing or Removing Internal Drives on page 56 14 Nettinity 5000 Server Hardware Information and Procedures Arranging Your Workspace Chapter 2 Arranging Your Workspace This chapter contains information on arranging your workspace If you have not already done so unpack your server Follow the instructions in the Express Setup and Installation section of this Server Library If you have a rack model you can install your options and operating system before you install the server in the rack enclosure This chapter contains Arranging Your Workspace s 16 GomltOrt ss nd une eum Bore d wee d d p te quedo dub da 16 Glare and Lighting suo ce dos o ek 4 REESE xS 16 Air Circulatlon ad daisies smi nds eee eek uu aue oues neo dt 17 Electrical Outlets and Cable Lengths
137. hapter 4 Installing Options 85 Video Port Connector The video port is where you can attach a video monitor to your Netfinity 5000 server Your server provides a 15 pin video port connector Table 6 shows the pin number assignments for the video port connector Table 6 Video Port Connector Pin Number Assignments Pin Signal Red Green or monochrome Blue Not connected Ground Red ground Green ground or monochrome ground Blue ground 5v DDC power Ground Not connected OANDOARWNDY a 0 12 Display data channel DDC data 13 Horizontal synchronization Hsync 14 Vertical synchronization Vsync 15 Display data channel DDC clock 86 Netfinity 5000 Server Hardware Information and Procedures Keyboard and Mouse Connectors Your server provides one keyboard port and one auxiliary device port An auxiliary device can be a mouse or other pointing device e o O 5 4o OJ3 p ge Table 7 shows the pin number assignments for the keyboard and auxiliary device port connectors Table 7 Keyboard and Auxiliary Device Port Connectors Pin Number Assignments Pin Signal 1 Data 2 Not connected 3 Ground 4 5 V dc 5 Clock 6 Not connected Chapter 4 Installing Options 87 SCSI Connectors Your server comes with a 16 bit UltraSCSI controller on the system board which provides two independent SCSI channels This controller has two 68 pin shielded high density
138. he 5 25 inch drive bays Note Two keys are provided with your server Store the keys in a safe place If you lose the keys you must order a replacement lock mechanism and keys from IBM 162 Netfinity 5000 Server Hardware Information and Procedures Installed Device Records Installed Device Records Use the following tables to keep a record of the options installed in or attached to your system You can also record your system s default configuration settings This information can be helpful when you install additional options in your server or if you ever need to have your server serviced Copy these tables before recording information in them in case you need extra space to write new values later when you update your system s configuration Record in the following table the types and SCSI IDs for drives or devices attached to your server If you attach a drive or other device to an adapter be sure to record the descriptive information appropriately Location Drive or Device Description Internal Devices Bay A Bay B 5 25 Inch CD ROM Drive Bay C 3 5 Inch 1 44MB Diskette Drive Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 External Devices SCSI ID SCSI ID SCSI ID SCSI ID Table 13 Internal and External Drives and Devices Chapter 7 Server Records and Specifications 163 Installed Device Records Table 14 Page 1 of 3 Configuration Setup Program Defaults and Changes
139. he server What to do next When you have completed installing the covers and cables go to Updating the Server Configuration on page 82 78 Netfinity 5000 Server Hardware Information and Procedures Completing the Installation Completing the Rack Model Installation 1 Replace the top cover a Align the top cover with the top of the server about 25 mm 1 inch from the front of the server b Hold the cover against the server and slide the cover toward the front of the server until the cover clicks into place Note Be sure the front edge of the cover is flat against the server c Turn the captive thumbscrew until the cover is secured 2 Replace the bezel if it was removed a Place the bezel tabs H in the slots at the left front of the server b Press the right end of the bezel toward the server front until the bezel clicks into place Chapter 4 Installing Options 79 Completing the Installation 3 Attach the monitor keyboard and power cables to the corresponding connectors on the server Refer to the rack documentation for instructions 80 Netfinity 5000 Server Hardware Information and Procedures Completing the Installation 4 If you have a modem or fax machine attached to the server reconnect the telephone line to the wall outlet and the server 5 232 kg 70 5 Ibs gt 55 kg 121 2 Ibs CAUTION Use safe lifting practices when lifting your machine 5 f you are
140. he system board and slide it into the guides Press the microprocessor down until it snaps into place and is fully seated in the connector 8 Pull outward on the retainer tabs 9 If you replaced the microprocessor with one that has a different speed you must change the switch settings on the system board To locate the switches see System Board Connectors on page 169 Installing Microprocessors 70 Table 3 Switch Settings for Microprocessor Speed 350 MHz 400 MHz 12345678 12345678 oNE B ON ER orr NN OFF 450 MHz 12345678 oN BN orF LB l 10 Go to Record the Identification Numbers on page 162 and Table 14 on page 164 and update the microprocessor information then return here 11 Because you installed a new microprocessor in your server you must reconfigure your server Follow the procedure described in Using the Configuration Setup Utility on page 22 12 Because you installed a new microprocessor in your server you might need to make changes to your operating system f your operating system does not support SMP install one of the SMP operating systems that your server supports See http www pc ibm com netfinity on the World Wide Web f y
141. hen use the the Up Arrow 1 or Down Arrow key to highlight the row that you want to enable Use the Left Arrow lt or Right Arrow 7 key to select Enable Advanced ISA Settings Use this selection to set the timer delay for ISA I O recovery Server Processor IRQ Settings Use this selection to specify the IRQ the system management processor is to use Chapter 3 Configuring Your Server 29 Resolving Configuration Conflicts Plug and Play Error Log Most adapters designed for PCI slots are Plug and Play devices that are auto configuring However many ISA adapters are not Plug and Play devices and you must allocate the system resources that the adapter will use Select Plug and Play to identify the available system resources Memory e O ports e DMA e Interrupt Note The menus do not contain resources that are used by the system or by previously installed Plug and Play adapters Select Plug and Play then use the Up Arrow 1 and Down Arrow key to highlight the system resource that you want to change Use the Left Arrow lt or Right Arrow key to toggle from Plug and Play to ISA Legacy for the selected menu choice Select Error Log to view the three most recent power on self test POST errors the system has generated or to view the system error log You can clear both error logs from this screen by selecting Clear Error Logs Configuring PCI Features and Options PCI devices automatically communic
142. ical sources and restart the Netfinity 5000 server If the problem persists have the system serviced 1601 1800 The Advanced System Management controller BIOS needs to be updated Action 1 Disconnect the server from all electrical sources wait for 30 seconds reconnect the server to the electrical sources and restart the server 2 If the problem persists update the Advanced System Management controller BIOS Refer to the Getting Help Information section of this Server Library for information about obtaining updates A PCI adapter has requested a hardware interrupt that is not available Action 1 Make sure that the PCI adapter and all other adapters are set correctly in the Configuration Setup utility programs If the interrupt resource settings are not correct change the settings See PCI Bus Control on page 29 2 If all interrupts are being used by other adapters you might need to remove an adapter to make an interrupt available to the PCI adapter or force other adapters to share an interrupt For information about removing adapters see Installing or Removing Adapters on page 50 For information about setting interrupts see see PCI Bus Control on page 29 118 Netfinity 5000 Server Hardware Information and Procedures POST Messages POST Message Description 1801 A PCI adapter has requested memory resources that are not available Action 1 Make sure that the PCI adapter
143. ics appear select the action you need To configure your server press F1 to select Configuration Setup Utility The Configuration Setup Utility main menu appears For information about the menus see Using the Configuration Setup Utility on page 22 Note If you enter a power on password and an administrator password has been set a limited menu appears on the screen To access the full Configuration Setup Utility menu you must enter the administrator password To run the system diagnostics press F2 to select Diagnostic Utility The Diagnostic Utility main menu appears For information about running the system diagnostics see Diagnostic Test Programs on page 111 m Important If a defective PCI adapter is causing the system to stop responding during startup you can press Alt F1 here This will cause the server to bypass PCI device initialization except video and go directly to the Configuration Setup Utility where you can disable the defective PCI adapter Disabling the defective PCI adapter should enable you to complete a normal startup when you restart the server Chapter 3 Configuring Your Server 21 Using the Configuration Setup Utility Using the Configuration Setup Utility From the Configuration Setup Utility program main menu you can select settings you want to change Pressing F1 displays Help information for a selected menu item Notes 1 If you enter only the power on password and a
144. information on correcting this situation 2 When a hard disk drive is added and you want to include it in your startup sequence use the Start Options selection of the Configuration Setup Utility programs see Start Options on page 28 3 When you install an ISA legacy adapter you must allocate system resources to support it see Plug and Play on page 30 4 You can find the list of supported hardware and software for your server at http www pc ibm com compat on the World Wide Web Record the new configuration information in Chapter 7 Server Records and Specifications on page 161 r What to do next Device drivers to install See the instructions that come with the option to determine if device drivers are required and if so how to install them f you do not need to install any device drivers or update the system configuration your server is ready to use Netfinity 5000 Server Hardware Information and Procedures Serial Port Connectors Serial ports are used to communicate with printers plotters external modems auxiliary terminals and other computers Your server provides two serial ports A and B and a special type of serial port Management Port C described on the next page You can add more serial ports by installing a serial adapter in one of the expansion slots Note Serial port A can be shared by the system management processor and operating system Serial port B is used by th
145. ing Adapters on page 50 2 Load the device driver by using the following command LOAD d path PCNTNW LAN PRIMARY x SECONDARY y where d and path are the drive and path where the driver is located and x and y are the PCI slot numbers where the redundant pair is located The slot number associated with the integrated Ethernet controller can vary depending upon the configuration of the Netfinity 5000 server To determine the slot number load the driver with no parameters The driver will display the available slot numbers The slot number that is greater that 10000 will be the slot number of the integrated Ethernet controller When the slot number of the integrated Ethernet controller is determined reload the driver with the appropriate parameters 3 When the driver is loaded bind it to a protocol stack The failover function is now enabled If a failover occurs A message is generated to the operating system console e The custom counters for the device driver contain variables that define the state of the failover function and the location of the redundant pair You can use the NetWare Monitor to view the custom counters Using the SCSISelect Utility Program Your server comes with a menu driven configuration utility program called SCSISelect that you can use to view and change SCSI settings You can use the SCSISelect Utility program to e View and change the device configuration Perform a low level format or verify
146. ing Internal Drives on page 56 in addition to the instructions in this section Read Installing or Removing Internal Drives and then return here For additional information about SCSI configurations supported see http www pc ibm comr netfinity 2 Do not exceed the following cable lengths f you connect one or more Fast SCSI devices to the SCSI controller the total length of all cables internal and external must not exceed 3 meters 9 8 feet f you do not connect Fast SCSI devices to the SCSI controller the total length of all cables must not exceed 6 meters 19 7 feet You must set a unique SCSI ID for each external SCSI device so that the controller can identify the devices The controller can then ensure that different devices do not attempt to transfer data at the same time Therefore do not set the SCSI IDs for external devices to the values you used for the controller If you plan to attach an external SCSI device you might need to order an additional SCSI cable To use an external device with the Netfinity 5000 server you must connect it to the external SCSI connector using a SCSI cable This SCSI cable must have the proper connector for the SCSI external connector on one end and the proper connector for the external device on the other end If a SCSI cable does not come with the external device or if it is the wrong type you will need to order one To select and order the correct SCSI cable for use with the ex
147. inity 5000 server EMI integrity and cooling are both protected by having the hot swap bays covered or occupied When you install a drive save the filler panel from the bay in case you later remove the drive and do not replace it with another 2 The hot swap bays connect to a SCSI backplane This backplane is the printed circuit board behind the hot swap bays To install a drive in a hot swap bay 1 Remove the filler panel from one of the empty hot swap bays by inserting your finger into the depression at the top of the filler panel tower model or left side of the filler panel rack model and pulling it away from the server Attention To maintain proper system cooling do not operate the Netfinity 5000 server for more than two minutes without either a drive or a filler panel installed for each bay Filler panel B Drive Tray handle 2 Install the hard disk drive EJ in the hot swap bay a Ensure the tray handle is open that is perpendicular to the drive b Align the drive tray assembly so that it engages the guide rails in the bay c Gently push the drive tray assembly into the bay until the drive connects to the backplane d Push the tray handle toward the drive until the handle locks 64 Netfinity 5000 Server Hardware Information and Procedures Installing or Removing Internal Drives 3 Check the hard disk drive status indicators to verify that the hard disk drives are
148. ion of this Server Library and with your operating system for more information Netfinity 5000 Server Hardware Information and Procedures The Configuration Setup Utility 6 Resolve configuration conflicts See Resolving Configuration Conflicts on page 30 The Configuration Setup Utility For most configurations the server will operate using the default system settings You need to change the settings only to resolve configuration conflicts or to enable or change device functions When you want or need to change the default settings the Configuration Setup Utility program provides a convenient way to display and change the settings After you run and exit the Configuration Setup Utility program configuration information is stored in nonvolatile random access memory NVRAM While the server is powered off the configuration information remains available for the next system startup Always run the Configuration Setup Utility program if you add or remove any hardware option or if you receive an error message instructing you to do so Review this chapter and the information that comes with the option before making changes Also record the current settings see Chapter 7 Server Records and Specifications on page 161 before making any changes To start the Configuration Setup Utility program 1 Turn on the server and watch the screen 2 When the messages Press F1 for Configuration Setup and Press F2 for Diagnost
149. l which is available for purchase date is the date that the diagnostic test was run and the error recorded cc is the check digit that is used to verify the validity of the information text message is a message that the diagnostic program generates that indicates the reason for the problem More information about the text message follows Text Messages The text message format is Function Name Result test specific string where Function Name is the name of the function being tested when the error occurred This corresponds to the function code fff given in the previous list Result can be one of the following Passed This result occurs when the diagnostic test completes without any errors Failed This result occurs when the diagnostic test discovers an error Chapter 6 Solving Problems 125 Diagnostic Messages Aborted This result occurs when the user ends the diagnostic test before it is complete Warning This result occurs when a possible problem is reported during the diagnostic test such as when a device that is to be tested is not installed Test Specific String This is additional information that the user can use to analyze the diagnostic problem Failed Diagnostic Messages 126 The following tables display the primary hardware failure messages that the diagnostics might display Function Core System Messages 001 Result Test Specific String Failed System board Action Have the sy
150. l in a Rack Enclosure During this procedure you must install parts on the rack enclosure and the server This process can be divided into three parts Preparing the server Preparing the rack enclosure e Installing the server into the rack enclosure r Before you begin Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 and the safety information in your rack enclosure documentation Turn off the server if it is on Refer to your rack enclosure documentation for additional information on preparing the rack Preparing the Server In this section you will use the following parts e One cable arm bracket e The inner slide from two slide bracket assemblies 6 pan head short screws M4 by 5 mm 5 232 kg 70 5 Ibs 255 kg 121 2 Ibs CAUTION Use safe lifting practices when lifting your machine Attention To avoid damage to internal components use only the pan head short screws M4 by 5 mm included with the Rack Mount Kit 96 Netfinity 5000 Server Hardware Information and Procedures Installing the Rack Model in a Rack Enclosure To prepare the Netfinity 5000 server for installation in a rack enclosure 1 Attach the cable arm bracket to the rear of the server a Remove the two screws at the left of the primary power supply b Align the cable arm bracket with the screw holes keeping the solid arm of the bracket toward the side of the server Make su
151. lanation The SunSoft Solaris driver has been reset due to a device fault Action Verify that additional Ethernet adapters are present or replace the Ethernet adapter that fails to respond If the problem persists go to Diagnostic Test Programs on page 111 to run the diagnostic utility pnt0 19 IRQ found for PCnet hardware does not match space c or pnt conf Explanation This is a warning message referring to the interrupt request IRQ that the SunSoft Solaris driver found in the system Action lgnore this message if you are sure that this is what you want to do Otherwise run the NETCONFIG program to match the hardware settings pnt0 20 add intr handler failed Unknown interrupt type Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller pnt0 21 add intr handler failed Out of range interrupt number Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller pnt0 22 add intr handler failed Out of range IPL Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Actio
152. land Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands Cyprus Dubai Fiji Ghana Hong Kong India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F0051 Liechtenstein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 Israel 1838574 Thailand 62X1045 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela Chapter 7 Server Records and Specifications 175 Glossary This glossary includes terms and definitions from the following publications The American National Dictionary for Information Systems ANSI X3 172 1990 copyright 1990 by the American National Standards Institute ANSI Copies may be purchased from the American National Standards Institute 11 West 42 Street New York NY 10036 Definitions are identified by the symbol A
153. lay 166 Netfinity 5000 Server Hardware Information and Procedures Installed Device Records The following table shows the defaults for system memory and extended memory in your server Record changes to existing memory and upgrades here Table 15 RAM Default Settings and Changes Connector J15 Connector J16 Connector J17 Connector J22 Total Memory 64 MB 64 MB 64 MB 64 MB 128 MB 128 MB 128 MB 128 MB Option Default Value New Value Additional Information System Memory 640 KB Extended Memory 63 MB 256 MB 256 MB 256 MB 256 MB Record expansion slot configuration information for your server in the following table Table 16 Expansion Slot Configuration Information Option Description and Additional 1 Slots 1 and 2 are shared by adjacent PCI and ISA connectors configuration conflicts 3 Slots 1 4 are on PCI bus 1 slot 5 is on PCI bus 0 Slot Type IRQ DMA I O Port ROM RAM Address Information 5 PCI 4 PCI 3 PCI 21 Shared 11 Shared Notes 2 Before setting values review Resolving Configuration Conflicts on page 30 and follow the instructions for avoiding Chapter 7 Server Records and Specifications 167 System Board Illustration The following illustrations show some of the system board components Refer to the label inside the system c
154. lect messages as each drive spins up After the drive that you want to view or format spins up press Ctrl A Unexpected SCSI Command Failure Target SCSI ID 4 SCSI CDB Sent 03 00 00 00 OE 00 07 00 02 00 Host Adapter Status 00h No host adapter error Target Status 02h Check condition Sense Key 02h Not ready Sense Code 04h Sense Code Qualifier 02h Press Esc to continue Chapter 3 Configuring Your Server 37 Using the SCSISelect Utility Program 38 Performing a Low Level Disk Format You can perform a low level format on hard disk drives using the Format Disk feature of the SCSISelect Utility program Depending on the hard disk capacity the low level format program could take up to two hours When To Use the Format Disk Program Use the Format Disk program When you are installing software that requires a low level format When you get recurring messages from the diagnostic tests directing you to run the Low Level Format program on the hard disk e As a last resort before replacing a failing hard disk drive Note For information about backing up all of your files see your operating system documentation Starting the Low Level Format Attention The low level format erases all data and programs 1 If the hard disk drive is working make a backup copy of all the files and programs on the hard disk drive 2 Select Format Disk then follow the instructions on the screen Note Hard
155. led Verify that 1 The memory modules are seated properly 2 You have installed the correct type of memory see Working with Memory Modules on page 54 3 If you changed the memory you updated the memory configuration with the Configuration Setup Utility program program For information about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 4 All banks of memory on the DIMMs are enabled see Advanced Setup on page 28 The Netfinity 5000 server might have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled If the above items are correct run the memory test from the Diagnostic Utility menu The system might have detected a bad memory module and automatically reallocated memory to enable you to continue to operate If the memory tests fail have the system serviced or replace the failing DIMM Option Problems Action An IBM option that used to work does not work now Verify that all of the option hardware and cable connections are secure If the option comes with its own test instructions use those instructions to test the option If the failing option is a SCSI option verify that 1 The cables for all external SCSI options are connected correctly 2 The last option in each SCSI chain or the end of the SCSI cable is terminated correctly 3 Any external SCSI option is turned
156. ll in fresh air and force out hot air The monitor lets hot air escape through vents Blocking the air vents can cause overheating which might result in a malfunction or damage Place the server and monitor so that nothing blocks the air vents usually 51 mm 2 in of air space is sufficient Also make sure the vented air is not blowing on someone else Electrical Outlets and Cable Lengths The location of electrical outlets and the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your server When arranging your workspace Avoid the use of extension cords When possible plug the server power cord directly into an electrical outlet Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally For more information about power cords see Power Cords on page 174 or refer to the Legal and Safety Information section of this Server Library Additional Planning Considerations Make sure you have an adequate number of properly grounded electrical outlets for your server monitor and any other options that you intend to install 7 AN CAUTION When the power cord strain relief bracket option is installed on the power cord the server must be plugged to a power source that is easily accessible Place your server in a location that is dry Rain or spilled liquids might damage your serve
157. lled in the server See the Getting Help Information section of this Server Library for information about obtaining updates from the World Wide Web 01298002 No update data for processor 2 the secondary microprocessor Action Update the system BIOS to a level that supports the microprocessors installed in the server See the Getting Help Information section of this Server Library for information about obtaining updates from the World Wide Web 01298101 Bad update data for processor 1 the primary microprocessor Action Update the system BIOS to a level that supports the microprocessors installed in the server See the Getting Help Information section of this Server Library for information about obtaining updates from the World Wide Web 01298102 Bad update data for processor 2 the secondary microprocessor Action Update the system BIOS to a level that supports the microprocessors installed in the server See the Getting Help Information section of this Server Library for information about obtaining updates from the World Wide Web 19990301 A hard disk drive error occurred Action Have the system serviced 19990305 POST could not find an operating system Action Install an operating system If you have already installed the operating system check the drive startup sequence see Start Options on page 28 If the drive sequence is correct run the diagnostic tests to verify that the hard disk drive is functioning corre
158. lowing keys to maneuver within the test program Enter Selects an item Down Arrow Moves the cursor down Up Arrow 1 Moves the cursor up Left Arrow lt Toggles test selection between Yes and No Right Arrow Toggles test selection between Yes and No Page Down PgDn Moves to the next diagnostic test session in the log if any Page Up PgUp Moves to the previous diagnostic test session in the log if any F1 Displays the appropriate Help information Use the Up Arrow 1 or Down Arrow key to scroll through the information Pressing F1 from within a Help screen provides a help index from which you can select different categories Pressing Esc exits Help and returns to where you left off Esc Returns to the previous menu Running Diagnostic Test Programs 112 When you start the diagnostic test programs from the Diagnostic Utility menu you can select the tests the way the tests run and the number of times the tests run Notes 1 To run the diagnostic test programs you must start the server with the highest level password That is if you enter the power on password and an administrator password is set you cannot run the test programs You can only view the error messages in the test log If an administrator password is set you must enter the administrator password to run the diagnostic test programs 2 If the server stops during testing and you cannot continue restart the server and try run
159. ls that are currently installed on a standard Ethernet system can be seamlessly migrated to a Fast Ethernet system Because of the equivalence of the two types of Ethernet mixed Ethernet and Fast Ethernet systems also can be designed and implemented The bandwidth required at each workstation connected to a server is generally far less than the bandwidth required at the server This is because the server might have to handle the bandwidth of multiple workstations at the same time A cost effective solution to the bandwidth requirements of this type of system is a mixed Ethernet and Fast Ethernet network This mixed network consists of standard Ethernet connections at the workstations and Fast Ethernet connections at the servers The Ethernet controller is a PCI device and is therefore a Plug and Play device You do not have to set any jumpers or configure the controller for your operating system before you use the Ethernet controller Notes 1 For troubleshooting information see Troubleshooting the 10 100 Mbps Ethernet Controller on page 149 2 The Ethernet controller supports the operating systems that your server supports To find out which operating systems your server supports go to the following World Wide Web address http www pc ibm com us compat If you need additional Ethernet connections you can install an Ethernet adapter such as an IBM 10 100 Ethernet adapter Review your network adapter documentation for any a
160. lt through the holes and secure it in place with the nuts 74 Netfinity 5000 Server Hardware Information and Procedures Adding Security 3 If you have completed installing the U bolt and do not want to install any other internal options replace the server cover and reconnect all external cables and power cords see Completing the Installation on page 76 if you need additional information 4 Thread the cable through the U bolt and around an object that is not a part of or permanently secured to the building structure or foundation and from which it cannot be removed then fasten the cable ends together with a lock The following illustration shows an example of how this might work Chapter 4 Installing Options 75 Completing the Installation Completing the Installation r Before you begin Complete all the installation procedures for the internal options you have chosen to install Read Electrical Safety on page 41 f you have a tower model continue with Completing the Tower Model Installation f you have a rack model go to Completing the Rack Model Installation on page 79 Completing the Tower Model Installation 1 Install the cover on the server a Align the left side cover with the left side of the server about 25 mm 1 inch from the front of the server place the bottom of the left side cover on the bo
161. ministrator password is forgotten it cannot be overridden or removed You must replace the system board Administrator and power on You can enter either password to complete the system startup password Administrator password provides access to all choices on the Configuration Setup Utility program main menu You can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user Power on password provides access to a limited set of choices on the Configuration Setup Utility program main menu This might include changing or deleting the power on password f you forget the power on password and the administrator password has been set use the administrator password at the password prompt Then start the Configuration Setup Utility program and change the power on password Using the Power on Password Menu When a power on password is set you must enter a password each time you start the system To set a power on password 1 Select Power on Password from the System Security menu then press Enter The Power on Password menu appears Type the password in the Enter Power on Password data field You can use any combination of up to seven characters A Z a z and 0 9 for your power on password Keep a record of your password in a secure place Move the cursor to the Enter Power on Password Again data field and type the password again N
162. mory ROM Memory in which stored data cannot be modified by the user except under special conditions See also EEPROM EPROM and PROM record 1 A set of data treated as a unit 2 A set of one or more related data items grouped for processing refresh 1 To recharge a memory location in volatile memory with an electric current so that it retains a state or binary value 2 In computer graphics the process of repeatedly producing a display image on a display surface so that the image remains visible register 1 An integrated circuit that contains 8 16 or 32 storage locations each of which can store 1 bit of binary data See also binary 2 An area that stores binary data while it is being processed by the computer repeater A device used to amplify or reshape signals resolution In video monitors a measure of the sharpness of an image expressed as the number of lines and columns on the monitor screen or the number of pels per unit of area ROM Read only memory Glossary 181 S SCSI Small computer system interface segment A section of cable between components or devices A segment may consist of a single patch cable several patch cables that are connected or a combination of building cable and patch cables that are connected serial port An access point through which a computer transmits or receives data one bit at a time Contrast with parallel port server 1 A functional unit that provide
163. n Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller Chapter 6 Solving Problems 141 Ethernet Controller Messages 142 pnt0 23 add intr handler failed Vector already occupied Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller pnt0 24 add intr handler failed Vector already shared at different IPL Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller pnt0 26 The DMA number is not necessary for PCI device Explanation The Ethernet adapter does not require a DMA setting Action Edit the SPACE C file to delete the DMA parameter pnt0 29 The IRQ number is already in use Explanation The specified I O address is already in use Action Run the NETCONFIG program to modify your hardware settings pnt0 31 I O address is not necessary for the PCI device Explanation The I O address specified is not required Action Remove the assigned I O address specified for the Ethernet controller Netfinity 5000 Server Hardware Information and Procedures Troubleshooting Troubleshooting You c
164. n about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 2 If the memory resource settings are correct the PCI adapter might be defective Have the system serviced 1804 A PCI adapter has requested a memory address that is not available Action If all memory addresses are being used you might need to remove an adapter to make memory address space available to the PCI adapter For information about removing adapters see Installing or Removing Adapters on page 50 Disabling the adapter BIOS on the adapter might correct the error Refer to the documentation provided with the adapter 1805 A PCI adapter ROM error occurred Action Remove the PCI adapters If you can start the server without the adapters reinstall each adapter one at a time and retest after each is reinstalled When an adapter fails replace it If you cannot isolate and correct the problem have the system serviced 1806 A PCI to PCI bridge error occurred More than one PCI bus tried to access memory below 1 MB Action Remove the PCI adapter that has the PCI bridge If you can start the server without the adapter reinstall and retest the adapter If the adapter fails replace it If you cannot isolate and correct the problem have the system serviced Chapter 6 Solving Problems 119 POST Messages 120 POST Message Description 1962 2400 No valid startup devices
165. n administrator supervisor level password is also set a limited version of the menu appears To view the full Configuration Setup Utility menu you must enter the administrator password 2 The choices on some menus might differ slightly depending on the BIOS version that comes with your server To change configuration settings 1 Use the Up Arrow 1 key to select the item you want to change then press Enter 2 Select the configuration setting you want to change Use the Right Arrow or Left Arrow lt key to highlight the menu if needed 3 Use the Right Arrow or Left Arrow lt key to select the appropriate setting for the selected item 4 Repeat Steps 1 through 3 for each setting that you want to change Press Esc to return to the Configuration Setup Utility main menu 5 After making changes you can select Save Settings to save the selected changes Restore Settings to delete the selected changes Load Default Settings to cancel the changes and restore the factory settings 6 To exit from the Configuration Setup Utility main menu select Exit Setup 7 The system prompts you to confirm your choice You can return to the Configuration Setup Utility main menu or exit System Summary Select this choice to display configuration information such as the type and speed of the microprocessor and amount of memory Changes that you make to configuration settings appear on this summary screen You
166. n in System Board Illustration on page 168 b Place your index fingers on the small retainer tabs on the top of the microprocessor Note When you install a second microprocessor it becomes the startup a Locate the microprocessor socket on the system board 4 f you are replacing a microprocessor remove the existing microprocessor from its socket Otherwise go to step 5 3 Carefully remove the microprocessor from the static protective package Installing Microprocessors V NNNNNANNN AQ ANA AVA RY QR RR WN AAA NNNNNNNN AY ANNNNNNANND ANNAN ANNAN NNNANNANANNQ NNNNNNANNQ AY QO YY AY Cc NAAA AAA AVA AANA NNNANNANNUV one SN JH NI NI NI NI NI NI NI NI NI NI c Lift the microprocessor out of the connector d Store the old microprocessor in a static protective package any unpainted metal surface in the server then remove the new 5 Touch the static protective package that contains the new microprocessor to microprocessor Netfinity 5000 Server Hardware Information and Procedures 68 Installing Microprocessors 69 Installing Options Chapter 4 NANANA INNNNNNNNN N AANA OOS NNNNNNNA NAVAN 6 Press inward on the retainer tabs until they click into place For the location of the retainer tabs see the illustration in step 4b on page 68 Note 7 Align the new microprocessor with the microprocessor connector on t
167. nctioning check system error log Action 1 Update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates 2 If the problem persists replace the secondary microprocessor and run the microprocessor diagnostic program again If the problem persists have the system serviced Chapter 6 Solving Problems 131 Diagnostic Messages 132 Result Test Specific String Failed Test setup error Invalid microprocessor in socket number U2 or BIOS setup problem Action 1 Update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates 2 If the problem persists replace the primary microprocessor and run the microprocessor diagnostic program again If the problem persists have the system serviced Failed Test setup error Invalid microprocessor in socket number U21 or BIOS setup problem Action 1 Update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates 2 If the problem persists replace the secondary microprocessor and run the microprocessor diagnostic program again If the problem persists have the system serviced Warning Test setup error Secondary microprocessor not installed or BIOS setup problem Action 1 Verify that the secondary microprocessor is installed and seated correctly 2 If the problem persists
168. ne external connector 16 bit One internal connector 16 bit Full duplex 10 100 Mbps Ethernet controller 10BASE T 100BASE TX port Redundant Ethernet capability through the use of an optional network interface card NIC Video controller port super video graphics array SVGA 1 MB video memory Security Features Bolt down capability Door lock tower model only Power on and administrator passwords Selectable startup sequence Chapter 1 Introducing Your Netfinity 5000 3 What Your IBM Netfinity 5000 Server Offers The IBM Netfinity 5000 server is designed to be cost effective powerful and flexible Your server offers Impressive performance using an innovative approach to SMP The Netfinity 5000 server supports up to two Pentium II microprocessors Your server comes with one Pentium Il microprocessor installed on the system board You can install a second microprocessor in your server to enhance performance and provide SMP capability Large system memory The memory subsystem in your server supports up to 1 GB of system memory The memory controller provides error correcting code ECC support for 100 MHz SDRAM memory e Integrated network environment support Your server supports various network environments Your Netfinity 5000 server comes with a 10 100 Mbps Ethernet Controller on the system board This Ethernet controller has an interface for connecting to 10 Mbps or 100 Mbps
169. nector 2 You need a 4 pin cable to connect a device to this port Monitor Connector The monitor signal cable connects here Management C Connector The cable to attach a modem that is dedicated to communication with the system management processor connects here SCSI Connector External SCSI devices attach here For more information see Connecting External Options on page 72 Parallel Connector A signal cable for a parallel device such as a printer connects here PCI Expansion Slots Cables to the external connectors on PCI adapters connect here slots 3 4 and 5 PCI ISA Expansion Slots Cables to the external connectors on either ISA or PCI adapters connect here slots 1 and 2 Chapter 1 Introducing Your Netfinity 5000 13 Expansion Bays Expansion Bays Your server comes with one 3 5 inch 1 44 MB diskette drive and one 5 25 inch CD ROM drive The following illustrations show the server front view with the door if any removed P Tower model Rack model CD ROM Drive Your server comes wit
170. networks The server automatically selects between 10BASE T and 100BASE TX The controller provides full duplex FDX capability Full duplex allows simultaneous transmission and reception of data on the Ethernet local area network LAN e Redundant network interface card The addition of an optional redundant network interface card NIC provides a failover capability to a redundant Ethernet connection If a problem occurs with the primary Ethernet connection all Ethernet traffic associated with this primary connection is automatically switched to the redundant NIC This switching occurs without data loss and without user intervention e Redundant power capabilities The 350 watt power supply in your server provides redundant power If your server load is less than 175 watts and a problem occurs with one of the power modules in the power supply the other module takes over the load For power loads above 175 watts you can install a second optional power supply to provide a full 350 watts of redundant power If a problem occurs in either power module in the primary power supply the second power supply takes over the load for that module e System management capabilities Your Netfinity 5000 server is shipped with a Netfinity Advanced System Management Processor on the system board This processor in conjunction with the Netfinity Manager provided on your ServerGuide CDs allows you to manage the functions of the Netfinity 5000 server loc
171. nfiguration Setup Utility program Important If an administrator password is set and then forgotten it cannot be overridden or removed You must replace the system board To set an administrator password 1 Select Administrator Password from the System Security menu then press Enter 2 Type the password in the Enter Administrator Password data field A password can contain any combination of up to seven alphanumeric characters A Z a z and 0 9 Keep a record of your password in a secure place 3 Move the cursor to the Enter Administrator Password Again data field and type the password again Note A message appears if the two passwords do not match If this happens press Enter to return to the Administrator Password menu 4 Select Change Administrator Password to save the new password then press Enter The password becomes effective immediately To delete an administrator password 1 Select Administrator Password from the System Security menu then press Enter 2 Select Delete Administrator Password then press Enter 3 A confirmation window appears Press Enter to delete the administrator password Press Esc to return to the System Security menu To enable a user to change the power on password 1 Select Administrator Password from the System Security menu then press Enter 2 Select Power on password changeable by user Press the Left Arrow lt or Right Arrow key to toggle
172. nfiguration Setup Utility sss 21 Using the Configuration Setup Utility sls 22 Resolving Configuration Conflicts 2o 000000004 30 Configuring the Ethernet Controller lle 32 Failover for Redundant Ethernet ool lll 33 Using the SCSISelect Utility Program lis 35 Chapter 4 Installing Options 0 0 39 Bet re Yo Beglri ars s se re A ee BM ae ae Bee a A ae 40 Electrical Safety 2 2 ss ek oak yp Aa Oe we VN eae du d 41 Handling Static Sensitive Devices olo llle 42 Preparing to Install Options oes 43 Working with Adapters 0 0 0 49 Working with Memory Modules leen 54 Installing or Removing Internal Drives 0 20004 56 Installing Microprocessors ss 66 Installing or Replacing the Power Supply 71 Connecting External Options 2 200200 020005 72 Adding Security aa aaa 74 Completing the Installation ooa aaa een 76 Updating the Server Configuration olli 82 Serial Port Connectors 222 ls 83 Management Port G us ta auk Romx pol Um ATP a A E EO E P abe d 84 Parallel Port Connector aaa aaa 85 Video For Connector o ae s raae eed Ae a de Mae QO ue x a G de 86 Keyboard and Mouse Connectors 0 0 0 00 eee eee 87 SGSlI GonnectorS 241 2 hea ae ee Yo Be BOE gu M 88 Universal Serial Bus Ports a
173. ning the tests again If the problem persists have the system serviced 3 If the diagnostic tests do not find a problem see Troubleshooting on page 143 and look for the problem symptom 4 You might have to install a wrap connector on your active parallel serial or Ethernet port to obtain accurate test results for these ports If you do not have a wrap connector contact your IBM reseller or IBM marketing representative 5 You might need a scratch diskette to obtain accurate test results when testing the diskette drive 6 The keyboard and mouse tests assume that a keyboard and mouse are attached to the server Netfinity 5000 Server Hardware Information and Procedures Diagnostic Test Programs To start the diagnostic tests 1 Turn on the server and watch the screen If the system is turned on already shut down your operating system and restart the server When the message Press F2 for Diagnostics appears press F2 If a power on password or administrator password is set the system prompts you for it Type in the appropriate password then press Enter 3 The Diagnostic Programs screen appears 4 Select Extended or Basic from the top of the screen 5 Select the test you want to run from the list that appears then follow the instructions that appear on the screen The actions available include specifying the options for the tests to be run such as the number of times to run the test whether to stop
174. nostics for the LEDs If the problem still exists have the system serviced The Ethernet Check the following Transmit Receive Activity light does not light Note The Ethernet Transmit Receive Activity LED illuminates only when data is sent to or by this Ethernet controller Make sure that you have loaded the network device drivers The network might be idle Try sending data from this workstation Run diagnostics on the LEDs The function of this LED can be changed through device driver load parameters If necessary remove any LED parameter Settings when you load the device drivers Data is incorrect or sporadic Check the following Make sure that you are using Category 5 cabling when operating the server at 100 Mbps Make sure that the cables do not run close to noise inducing Sources like fluorescent lights Netfinity 5000 Server Hardware Information and Procedures Troubleshooting Controller Problem Action The Ethernet stopped working when another adapter was added to the server Check the following Make sure that the cable is connected to the Ethernet Make sure that your PCI system BIOS is current Reseat the adapter see Working with Adapters on page 49 Determine if the interrupt IRQ setting assigned to the Ethernet adapter is also assigned to another device in the Configuration Setup Utility program Although interrupt sharing is allowed for PCI devices some
175. ntification numbers 162 in use lights CD ROM 8 diskette drive 7 143 hard disk drive 9 problems 144 indicators status 9 industry standard architecture ISA See ISA industry standard architecture input output port connector 90 installation completing 76 cover 76 hardware 40 preparation 40 43 installing adapters 50 battery 160 cover 76 device drivers 32 external options 72 internal drives 60 preinstallation steps 59 memory module 54 microprocessor 67 68 Option Diskettes 111 SCSI drives 58 U bolt 74 intermittent problems 145 internal device records 163 drives cables 57 installing 60 purpose 56 removing 56 options installed 163 preinstalled 14 SCSI devices terminating 59 interrupt request IRQ assigning PCI 29 30 recording PCI 166 recording serial 165 viewing settings 22 ISA industry standard architecture adapters card support bracket 51 configuring legacy adapters 30 connector location 49 ISA Legacy 30 190 Netfinity 5000 Server Hardware Information and Procedures J jumper changing 172 on DASD backplane 173 K keyboard angle of 16 arm and wrist position 16 connector 12 87 number lock 28 port 87 problems 146 speed 28 keyboardless operation 28 165 keys replacing 162 serial number 162 kits sizes 164 L LAN local area network configuring the Ethernet controller 32 laser compliance statement x latch cover 144 LED light emitting diode See also lights DASD 1 error 168 DIM
176. o Off to return to normal startup mode Restart the server The system should start up normally Chapter 6 Solving Problems 157 Checking the System for Damage Checking the System for Damage This section provides instructions on what to do if your system might be damaged After Dropping It Look for loose cables and obvious damage If any cables are loose reconnect them securely If there is obvious damage to the system have it serviced If you see no damage turn on the system If it works correctly the system probably did not suffer any damage If the system does not work correctly turn it off and check the adapters and memory modules to ensure that they are connected correctly Go to Electrical Safety on page 41 and follow the instructions for opening your system then reseat all adapters and memory modules If the system still does not work correctly run the diagnostic tests from diagnostic utility menu For information about running tests see Running Diagnostic Test Programs on page 112 After Spilling Liquid on It If liquid gets on the keyboard 1 Turn off the server 2 Unplug the keyboard from the back of the server 3 Turn the keyboard upside down to drain excess liquid 4 Dry off the keyboard with a lint free cloth After the keyboard is completely dry plug it in and turn on the server If it does not work correctly have the keyboard serviced If liquid gets inside the monitor 1
177. o error LED is on the error logs in the Configuration Setup Utility program might provide additional information on the memory error If the problem persists have the system serviced 175 A vital product data VPD error occurred Action Have the system serviced Chapter 6 Solving Problems 115 POST Messages POST Message Description 176 177 178 A security hardware error occurred Action Check for indications that someone has tampered with the server If no one has tampered with the server have the system serviced 184 The power on password information stored in your server has been removed Action From the Configuration Setup Utility program main menu select System Security Then follow the instructions on the screen For information about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 If this information cannot be restored have the system serviced 185 A power failure damaged the stored information about the drive startup sequence Action From the Configuration Setup Utility program main menu select Start Options then follow the instructions on the screen For information about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 If this information cannot be restored have the system serviced 186 A system board or hardware error occurred Action Have
178. o make a BIOS flash diskette Download a BIOS flash diskette from the World Wide Web Go to http Awww pc ibm com support select IBM Server Support and make the selections for your server Contact your IBM service representative The flash memory of your server contains a protected area that cannot be overwritten The recovery boot block is a section of code in this protected area that enables the server to start up and to read a flash diskette The flash utility automatically recovers the system BIOS from the BIOS recovery files on the diskette To recover the BIOS 1 a fF WO N oOo o N O See Preparing to Install Options on page 43 through Preparing a Tower Model on page 44 or through Preparing a Rack Model on page 46 for instructions on powering off the server and removing the cover Then refer to the system board diagram inside your server for the location of the switch block Locate switch 5 see System Board Switches on page 170 Set switch 5 on the switch block to On to set boot block recovery mode Insert the BIOS flash diskette in the diskette drive Restart the server Nothing appears on the display monitor but the diskette drive activity indicates that BIOS recovery is under way Recovery is complete when the system beeps and the Post Complete light on the operator LED panel is on Remove the flash diskette from the diskette drive Turn the server off Set switch 5 t
179. ocket The LED lights during POST to indicate the presence of the microprocessor When you install a secondary microprocessor it becomes the startup microprocessor System Error Light This amber LED shows that a system error occurred System errors can include high temperature excess current or failure or errors in the microprocessor system fan memory PCI bus SCSI bus USB hard disk drive diskette drive serial port keyboard interface or power supply When this LED is on one or more LEDs on the system board also might be on indicating where the error occurred see System Board LEDs on page 168 Reserved This LED is reserved for future use Hard Disk Drive Status Light Amber In a RAID environment this amber LED lights continuously when the drive is faulty and needs to be replaced You can replace these hot swappable drives without turning off the server If you do not have a RAID environment this LED is not operational Hard Disk Drive Activity Light Green This green LED lights when the hard disk drive is being accessed Ethernet Transmit Receive Activity Light This green LED shows transmission and reception activity on the network Ethernet Link Status Light This green LED shows an active link connection on the 10BASE T or 100BASE TX interface Ethernet Speed Light This green LED lights when the Ethernet LAN speed is 100 Mbps Netfinity 5000 Server Hardware Information and Procedures Controls and Indicato
180. of the slide rails tighten the nuts on the slide rail using pliers a socket wrench or an adjustable wrench 695559o05090095505d amp Q55955o65o5o055559 Chapter 5 Installing a Server in a Rack Enclosure 99 Installing the Rack Model in a Rack Enclosure 4 Attach the slide rail to the right side of the rack enclosure a Extend the outer slide rail until the slide bracket is flush against the outside of the right front mounting rail Align the slide bracket with the cage nuts on the mounting rail b From the front of the rack enclosure insert two long screws through the slide bracket and mounting rail Press the slide rail so that it is flush with the outer edge of the mounting rail and tighten the screws H P 4 S CEEEILI C NLIEDTTIYTITTS o N 99955029 N oso c Attach the slide bracket to the right rear of the rack enclosure 1 Align the holes on the bracket with the cage nuts on the rear mounting rail o TEELEN eo Q aoe 2 From the rear of the rack enclosure insert a long screw through holes in the slide bracket and mounting rail then tighten the screws 5 Attach the cable management arm to the right rear of the rack enclosure a Align the holes on the cable management arm mounting panel with the cage nuts on the rear mounting rail 100 Netfinity 5000 Server Hardware Information
181. onfiguration Netfinity 5000 Server Hardware Information and Procedures Ethernet Controller Messages PCNTND 15 Device not found Explanation The driver cannot find an Ethernet controller in the server Action Verify that the PCI Ethernet device type is set to the default enabled position in the Configuration Setup utility programs see PCI Bus Control on page 29 If the Ethernet adapter is enabled go to Diagnostic Test Programs on page 111 to run the diagnostic utility PCNTND 16 PCI scan specified device not found Explanation The driver cannot locate the Ethernet controller on the PCI bus Action Verify that the PCI Ethernet device type is set to the default enabled position in the Configuration Setup utility programs see PCI Bus Control on page 29 If the Ethernet adapter is enabled go to Diagnostic Test Programs on page 111 to run the diagnostic utility PCNTND 21 The adapter failed the checksum test Explanation The driver cannot find an Ethernet controller Action Verify that the PCI Ethernet device type is set to the default enabled position in the Configuration Setup utility programs see PCI Bus Control on page 29 If the Ethernet adapter is enabled go to Diagnostic Test Programs on page 111 to run the diagnostic utility PCNTND 23 WARNING PCNET IRQ found xx Explanation The interrupt request IRQ setting xx in the PROTOCOL INI file does not match the hardwa
182. operating properly See Status Indicators on page 9 for details Notes a There are no termination requirements for any SCSI hard disk drives installed in the hard drive bays Termination is achieved through the DASD backplane b If your Netfinity 5000 server has a RAID adapter or controller you might want to reconfigure your disk arrays after installing hard disk drives consult the documentation that came with your adapter or controller Record the configuration information in the appropriate tables in Installed Device Records on page 163 4 If you want to install or remove any other options do so now Otherwise go to Completing the Installation on page 76 Chapter 4 Installing Options 65 Installing Microprocessors Installing Microprocessors When you install an additional microprocessor your Netfinity 5000 server can operate as a symmetric multiprocessing SMP server With SMP certain operating systems and application programs can distribute the processing load between microprocessors This enhances performance for database and point of sale applications integrated manufacturing solutions and other applications Installing Microprocessor Upgrades 66 Your server comes with an Intel Pentium II microprocessor This microprocessor incorporates MMX technology with built in ECC level two L2 cache For the latest information about microprocessor upgrades available for your server contact your IBM reseller
183. or at least two seconds This reduces static electricity from the package and from your body When possible remove the option and install it directly into the server without setting the option down When this is not possible place the static protective package that the option comes in on a smooth level surface and place the option on it Do not place the option on the server s covers or any metal surface Netfinity 5000 Server Hardware Information and Procedures Preparing to Install Options Preparing to Install Options r Before you begin Be sure your current server configuration is working properly Locate the key to the cover lock if any Obtain a small flat blade screwdriver Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 f you are preparing a rack model you might want to install it in the rack first before installing options See Chapter 5 Installing a Server in a Rack Enclosure on page 93 for instructions on installing your rack model 1 Unlock and open the server door if any For convenience during these procedures you might prefer to remove the door completely a Locate the flange on the top edge of the front door near the hinge b Press the flange downward while pressing out on the door then lift the door off the hinge Set the door aside AN CAUTION When unlocked the serv
184. or messages battery failure 115 CD ROM diagnostic 215 129 core system diagnostic 001 126 description 110 device configuration 115 diagnostic 110 125 diskette drive diagnostic 206 129 Ethernet 136 ethernet diagnostic 301 131 ethernet diagnostic 302 131 ethernet diagnostic 405 131 hard disk drive diagnostic 217 130 memory configuration 115 memory size 55 microprocessor diagnostic 089 127 131 NDIS 2 01 OS 2 driver 138 NDIS 4 0 driver 140 NetWare or IntraNetWare ODI driver 136 numeric 114 parallel port diagnostic 014 126 PCI interface diagnostic 020 127 POST 114 error messages continued POST messages and beep codes 110 power supply diagnostic 075 127 SCO UNIX driver 140 SCSI 135 SCSI interface diagnostic 030 127 serial port diagnostic 011 126 software 111 software generated 110 status display diagnostic 180 128 system cache diagnostic 202 129 133 system memory diagnostic 201 128 132 system management processor diagnostic 165 128 thermal system diagnostic 175 128 types 110 USB port interface diagnostic 015 127 video system diagnostic 005 126 ethernet 4 Ethernet adapter redundant 33 Ethernet controller baud rates 32 changing the IRQ 29 configuration 32 connector RJ 45 91 device driver 32 error messages 136 failover feature 33 NIC 33 primary controller 33 redundant adapter 33 related publications xii SCO UNIX driver messages 140 secondary controller 33 troubleshooting 149 E
185. ore information about SCSI termination The SCSI devices are configured correctly If the above are correct run the diagnostic tests for additional information about the failing device If the error recurs have the system serviced Chapter 6 Solving Problems 135 Ethernet Controller Messages Ethernet Controller Messages The integrated Ethernet controller might display messages from the following device drivers Novell NetWare or IntraNetWare Server ODI NDIS Adapter for level 2 01 OS 2 NDIS Adapter for level 4 0 Windows NT SCO UNIX LLI Novell NetWare or IntraNetWare Server ODI Driver Messages 136 This section contains the error messages for the Novell NetWare or IntraNetWare server ODI driver The explanation and recommended action are included with each message PCNTNW NW 026 The MSM is unable to parse a required custom keyword Explanation The user entered an incorrect parameter keyword Action Reload the driver using the correct keyword PCNTNW NW 054 The adapter did not respond to the initialization command Explanation The adapter did not respond when the driver tried to initialize it Action Verify that the PCI Ethernet device type is set to the default enabled setting in the Configuration Setup utility programs see PCI Bus Control on page 29 If the Ethernet adapter is enabled go to Diagnostic Test Programs on page 111 to run the diagnostic utility PCNTNW NW 058 The adapte
186. orking with Adapters Working with Adapters Adding an adapter such as a communication adapter extends the capabilities and power of your server For example you can add a RAID redundant array of independent disks adapter that can enhance logical drive capacity and performance Adapter Considerations Your Netfinity 5000 server supports ISA and PCI adapters You can install up to five adapters in the connectors on the system board The system board in your server contains 16 bit ISA bus expansion connectors and 32 bit PCl bus expansion connectors Two of the expansion slots are shared PCI ISA slots The remaining slots support only PCI adapters Your server supports only 5 0 volt adapters on the PCI bus Notes 1 You can install PCI adapters in slots 1 5 Slots 1 4 are on PCI bus 1 slot 5 is on PCI bus 0 Both PCI buses are primary buses when the system scans the buses to see what devices are on them it scans PCI bus 0 first 2 You can install ISA adapters in the shared slots 1 and 2 Note If an ISA adapter is not a Plug and Play device you must allocate the system resources that the adapter will use Use the Plug and Play choice in the Advanced Setup selection of the Configuration Setup Utility program to allocate resources The following figure shows the location of the PCI and ISA expansion slot connectors on the system board n
187. ote A message appears if the two passwords do not match If this happens press Enter to return to the Power On Password menu Select Change Power on Password to save the new password then press Enter A confirmation window appears Press Enter to change the power on password Press Esc to return to the System Security menu Chapter 3 Configuring Your Server 25 Using the Configuration Setup Utility When a power on password is set POST does not complete until you enter the password If you forget the power on password you can regain access to the server through one of the following methods f an administrator password has been set enter the administrator password at the power on prompt see Using the Administrator Password Menu on page 27 for details Start the Configuration Setup Utility program and change the power on password as described in steps 1 through 5 above Use the Bypass Power On Password switch on the system board to temporarily bypass the power on password 1 See Preparing to Install Options on page 43 through Preparing a Tower Model on page 44 or through Preparing a Rack Model on page 46 for instructions on powering off the server and removing the cover Then refer to the system board diagram inside your server for the location of the Switch block 2 Locate switch 8 see System Board Switches on page 170 3 Set switch 8 on the switch block to On to bypass the power on password
188. our operating system does support SMP refer to your operating system documentation You might need to make changes so that the operating system recognizes the new microprocessor On some operating systems if you install a second microprocessor it might be necessary to reinstall the operating system See the documentation that comes with the new microprocessor 13 If you want to install or remove any other options do so now Otherwise go to Completing the Installation on page 76 Netfinity 5000 Server Hardware Information and Procedures Installing or Replacing the Power Supply Installing or Replacing the Power Supply Your Netfinity server is shipped with a 350 watt power supply that provides redundant power through the use of two internal power modules If your server load does not exceed 175 watts and a problem occurs with one of the power modules in the power supply the other module takes over the load For power loads above 175 watts you can install a second optional power supply to provide redundant power for the server The second power supply contains one 175 watt power module With the optional second power supply installed if a problem occurs with any of the power modules the remaining two power modules supply the needed 350 watts of power The LEDs on the back of each power supply indicate the status of each of the power modules If an LED is not on there is a problem with the power supply module and the power s
189. over for detailed information System Board LEDs pickica Sane 168 00000000 System Board LEDs Microprocessor 1 error LED CR1 Microprocessor 2 error LED CR5 Integrated voltage regulator error LED CR4 Voltage regulator module VRM error LED CR12 Service Processor error LED CR49 DIMM 1 error LED CR13 DIMM 2 error LED CR14 DIMM 3 error LED CR21 DIMM 4 error LED CR22 System management interrupt SMI LED CR29 Netfinity 5000 Server Hardware Information and Procedures m N Sa e e e C S me wl olN afoul a ow Non maskable interrupt NMI error LED CR28 PCI bus 1 error LED CR27 PCI bus 0 error LED CR26 Reserved CR25 DASD error LED CR24 Temperature error LED CR23 Fan 1 DASD error LED CR15 Fan 2 rear error LED CR16 Reserved CR17 Reserved CR18 Power supply 1 error LED CR19 Power supply 2 error LED CR20 System Board Connectors mugs p p m
190. p www pc ibm com support on the World Wide Web If you install additional SCSI devices you must set a unique identification ID for each SCSI device This enables the SCSI controller to identify the devices and ensure that different devices do not attempt to transfer data at the same time Note Any information about SCSI drives also applies to other SCSI devices such as scanners and printers SCSI IDs If you install SCSI devices you must set a unique identification ID for each SCSI device that you connect to your server This enables the SCSI controller to identify the devices and ensure that different devices do not attempt to transfer data at the same time The SCSI controller in your server supports SCSI IDs 0 to 15 ID 7 is reserved for the controller ID 14 is reserved for the daughterboard SAF TE on the DASD backplane Use the SCSISelect Utility program to view the SCSI IDs of SCSI devices in your server See Using the SCSISelect Utility Program on page 35 for more information Note A daughterboard is a secondary adapter that can be plugged into another adapter or the system board The SAF TE daughterboard on the DASD backplane makes available the status information about the DASD drives that meet the following conditions The drives are part of a RAID environment The status information comes from a supported IBM RAID adapter If you install wide 16 bit SCSI devices you can set the IDs to any whole number be
191. p Utility With the built in Configuration Setup Utility program you can configure system board functions such as serial and parallel port assignments change interrupt request settings and change the startup sequence for drives that you install You can also use this utility program to set passwords for starting up the server and accessing the Configuration Setup Utility program e SCSISelect Utility With the built in SCSISelect Utility program you can configure the SCSI devices that you install in your server You can use SCSISelect to change default values resolve configuration conflicts and perform a low level format on a SCSI hard disk drive Before installing a new device or program read the documentation that comes with it Reading the instructions helps you determine the steps required for installation and configuration The following actions are typically but not always required to configure your server 1 Run the Configuration Setup Utility program and record the current configuration settings 2 Set switches on the server system board See System Board Switches on page 170 for the meanings of the system board switches 3 Set jumpers or switches on the device See the device installation instructions 4 Install the device in the server See Chapter 4 Installing Options on page 39 5 Install software programs Refer to the information provided with the ServerGuide and Netfinity Manager Information sect
192. p cover a Locate the captive thumbscrew on the back of the cover and turn it to release the cover b Slide the cover back about 25 mm 1 inch then lift the cover and remove it c Set the cover aside in a safe place a If you are installing or removing a drive in bays A to C remove the front bezel 1 Locate the blue bezel release lever on the top of the server in the right front corner 2 Move the lever toward the right following the curve of the lever opening Bezel Release Lever 3 Lift the bezel tabs out of the slots at the left and pull the bezel away from the server front b If necessary remove the server from the rack enclosure before installing options For more information about removing the server from the rack enclosure see Removing the Rack Model from a Rack Enclosure on page 104 Chapter 4 Installing Options 47 Preparing to Install Options 48 6 Install or remove the desired options Option Go To Adapters Working with Adapters on page 49 Memory modules Working with Memory Modules on page 54 Internal drives Installing or Removing Internal Drives on page 56 Microprocessors Installing Microprocessors on page 66 Power supply Installing or Replacing the Power Supply on page 71 External options Connecting External Options on page 72 Security options Adding Security on page 74 Netfinity 5000 Server Hardware Information and Procedures W
193. p program 21 conflicts 30 conflicts memory address 152 default settings 164 device change 115 device records 164 167 errors 21 30 Ethernet adapter 33 Ethernet controller 32 Ethernet failover 33 IntraNetWare 35 OS 2 34 Windows NT 34 hardware change 125 industry standard architecture ISA 20 28 29 ISA expansion slot 167 memory change 115 memory address conflicts 152 option conflicts 152 PCI expansion slot 167 peripheral component interconnect PCI 20 22 28 30 power on self test POST 20 purpose 82 recording information 82 records defauts 164 configuration continued updating server 82 utility programs 20 Configuration Setup utility program administrator password 27 configuring devices 23 configuring I O ports 23 controlling access to 27 defining system security 24 exiting 22 limited menu 22 power on password 25 setting date and time 24 setting passwords 24 27 starting 21 Configure View Host Adapter Settings 36 configuring your server 20 conflicts configuration 30 152 connecting cables ix drive cables 62 external drives 57 external options 72 internal drives 60 power cables 78 80 signal cables 78 80 telephone line 78 80 U bolt 74 connector adapter 50 device records 164 Ethernet 91 expansion slots 12 input output I O port 90 ISA bus 49 keyboard 12 management C 12 memory module 54 microprocessor 66 monitor 12 mouse 12 parallel device 12 165 PCl bus 49 pointing device 12 printer 12
194. paper clip in the opening to release the CD ROM tray when using the CD ROM eject button is not successful EJ CD ROM Eject Button Press this button to release a CD from the CD ROM drive Note If the CD ROM tray does not extend out insert the end of a straightened paper clip into the manual tray release opening and gently pull the tray open E Reset Button Press this button to reset the server Chapter 1 Introducing Your Netfinity 5000 7 Controls and Indicators j Power on switch Use this switch to turn on your server or to return the server to Standby mode power is present but the server is not turned on Important After you plug the server power cord into an outlet wait 20 seconds before pressing the power switch During this time the system management processor is initializing and the power on switch does not respond 6 AN CAUTION The Power On button on the front of the server does not turn off the electrical current supplied to the server The server also might have more than one power cord To remove all electrical current from the server ensure that all power cords are disconnected from the power source The automatic restart feature which enables the server to restart following a momentary power loss means that the server is never completely turned off Do not set the server to the Standby mode if any drive in use light is on This might damage the information stored on a hard disk dri
195. ple when installing two 256 MB DIMMs install the DIMMs in memory connectors J15 and J16 After installing or removing a DIMM you must save the new configuration information using the Configuration Setup Utility program See Using the Configuration Setup Utility on page 22 Installing or Removing Memory Modules This section gives the procedure for installing memory modules If you want to remove a memory module reverse the following steps r Before you begin Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 Read the documentation that comes with the option 1 If you have not done so remove the server cover See Preparing to Install Options on page 43 2 Locate the memory module connectors on the system board see System Board Connectors on page 169 Notes a Each connector slot contains two keys dividers which are used to assure that a memory module can be installed only in the correct position b A retaining clip at each end of the connector locks the memory module into place 3 Press the retaining clips at the ends of the connector downward to the open position 54 Netfinity 5000 Server Hardware Information and Procedures Working with Memory Modules 4 Touch the static protective package containing the DIMM to any unpainted metal surface on the server then remove the memory module from the package 5 Position the DIMM so that the
196. power supply are on See Status Indicators on page 9 for more information about the power supply LEDs If the problem still exists have the system serviced The system stops responding during startup If information on the monitor suggests a PCI problem the system is hung at the PCI configure checkpoint which is 0x1e i 2 3 Restart the server and press Alt F1 when the Press F1 for Configuration Setup and Press F2 for Diagnostics messages appear This will bypass PCI initialization except video and go directly to the Configuration Setup Utility program Disable the defective PCI adapter This should enable the server to complete a normal startup Restart the server If the problem still exists or there was no indication of PCI problems have the system serviced Intermittent Problems Action A problem occurs only occasionally and is difficult to detect Verify that 1 2 All cables and cords are connected securely to the rear of the system and attached options When the system is turned on air is flowing from the rear of the System at the fan grill If there is no air flow the fan is not working This causes the system to overheat and shut down Ensure that the SCSI buses and devices are configured correctly and that the last external device in the external SCSI bus is terminated correctly See SCSI Devices on page 58 If the items above are correct have the system s
197. program to search for another Ethernet controller Verify that the PCI Ethernet device type is set to the default enabled position in the Configuration Setup utility programs see PCI Bus Control on page 29 If the problem persists go to Diagnostic Test Programs on page 111 to run the diagnostic utility pnt0 6 Cannot allocate memory for the adapter during an interrupt Please check your Streams parameters Explanation On a SunSoft Solaris system this message indicates that the system is out of Streams memory blocks Action Use the CRASH utility to increase the number of Streams memory blocks Modify the interrupt request IRQ settings in the Configuration Setup utility programs or run the NETCONFIG program to match the hardware settings pnt0 7 Cannot allocate memory for the adapter during reset Please check your Streams parameters Explanation The system is out of Streams memory blocks Action Use the CRASH utility to increase the number of Streams memory blocks pntO0 11 Device not found Explanation The driver cannot find an Ethernet controller Action Verify that the PCI Ethernet device type is set to the default enabled position in the Configuration Setup utility programs see PCI Bus Control on page 29 If the Ethernet adapter is enabled go to Diagnostic Test Programs on page 111 to run the diagnostic utility Netfinity 5000 Server Hardware Information and Procedures Ethernet Controller M
198. pter 7 Server Records and Specifications 165 Installed Device Records Table 14 Page 3 of 3 Configuration Setup Program Defaults and Changes Option Default Value New Value Additional Information Advanced Setup Core Chipset Control PCI Bus Control Primary Bus MLT 30h Secondary Bus MLT 30h System SCSI Boot Precedence Disabled Planar SCSI ChA IRQ Autoconfigure Planar SCSI ChB IRQ Autoconfigure Planar Ethernet IRQ Autoconfigure Planar Video IRQ Autoconfigure Planar USB IRQ Autoconfigure Slot PCI Interrupt Routing Device Enable Disable Planar SCSI Enable Planar Video Enable Planar Ethernet Enable Slot 5 Enabled Slot 4 Enabled Slot 3 Enabled Slot 2 Enabled Slot 1 Enabled Cache Control Processor Cache Type Write Back Processor 1 Cache State Enabled Processor 1 Cache Size 512 KB Memory Settings Enabled Note The screen displays Row 0 and Row 1 for each bank The default value for each is Enabled ISA I O Recovery Timer Delay Full Delay Svc Processor Hardware Interrupt Autoconfigure Plug and Play Adapter Configuration Enabled Memory Resources Plug and Play I O Port Resources Plug and Play DMA Resources Plug and Play Interrupt Resources Plug and Play Note For each of these the screen displays a list of the resources The default value for each is Plug and P
199. r Leave about 127 mm 5 in of space around the front and rear of your server to allow the server s cooling system to work properly Chapter 2 Arranging Your Workspace 17 Chapter 3 Configuring Your Server Copyright IBM Corp 1998 This chapter provides information about the configuration and utility programs that come with your server The configuration programs are part of the basic input output system BIOS that comes with your server Using these programs you can set the system date and time define input and output device parameters and define system security This chapter contains Configuration Overview 2l 20 The Configuration Setup Utility ss 21 Using the Configuration Setup Utility sls 22 System Summary a e a a T ARR E 22 System Information s 22 Devices and I O Pots aaau llle 23 Dateand Time zs co avn a a o e ian a d A a E EE ee 24 SyStEMSECUMLY 2 uus dien ri DEP oh a ee RA a ee t 24 Start OPtlOns scons ee e RR ett ead ok Reh eae hoe Pmt P de ds 28 Advanced Setup i erret EIE dem he vaste uti Ae 28 Plugzand Play 3 nx rp cetus a utei E ud lt Mae Meo i Po ps 30 Error bog 2 4 6 gor RR petet mE de e euet D RA delis 30 Configuring PCI Features and Options aa 30 Resolving Configuration Conflicts oo lll 30 Resolving Hardware Configuration Conflicts sn 31 Resolving Software Configuration Conflicts
200. r did not respond to the initialization command Explanation The interrupt request IRQ setting might not be valid or the EEPROM information might be incorrect Action Make sure the IRQ settings are correct in the Configuration Setup utility programs See PCI Bus Control on page 29 for information on setting the interrupt requests If the IRQ settings are correct have the system serviced PCNTNW NW 066 The cable might be disconnected from the adapter Explanation The cable might be disconnected from the server Ethernet port Action Verify that a cable is connected to the Ethernet port PCNTNW NW 071 The matching virtual adapter could not be found Explanation You tried to load another instance of the driver with a different I O address This new adapter could not be found Action If you installed an Ethernet adapter such as an IBM Netfinity 10 100 Fault Tolerant Adapter as part of Ethernet redundancy failover make sure that the adapter is seated correctly If the adapter is seated correctly have the system serviced PCNTNW NW 072 A resource tag is unavailable Explanation The driver tried to allocate some resources that were not available Action Add or free some memory in the server Then restart the server PCNTNW NW 073 Unable to allocate memory Explanation The driver failed to allocate the memory needed for normal operation Action Add more memory or free some memory resources in the server Th
201. r server contains several compact discs CDs These CDs provide menu driven programs to help simplify your operating system installation The CDs also contain numerous application programs no software activation keys required and many other features at no additional cost For more information refer to the ServerGuide and Netfinity Manager Information section of this Server Library If you have not yet set up your server refer to the Express Setup and Installation section of this Server Library for information on unpacking the server attaching cables and installing the operating system This chapter contains an overview of the server features and components 5 232 kg 70 5 Ibs 255 kg 121 2 Ibs CAUTION Use safe lifting practices when lifting your machine Copyright IBM Corp 1998 2 This chapter contains Features at a Glance What Your IBM Netfinity 5000 Server Offers Reliability Availability and Serviceability Features Controls and Indicators Server Controls Status Indicators Input Output Connectors Expansion Bays Netfinity 5000 Server Hardware Information and Procedures Features at a Glance Features at a Glance The following table summarizes the features of the Netfinity 5000 server Microprocessor e Intel Pentium II microprocessor with MMX technology 512 KB of level 2 cache min Memory e Standard 64 MB min expandable to 1 GB e 100 MHz error correc
202. r test Action Have the system serviced 114 An adapter read only memory ROM error occurred Action Remove the options If you can start the server without the options installed reinstall each option one at a time and retest after each is reinstalled When an option fails replace it If you cannot isolate and correct the problem have the system serviced 129 151 An error was detected in the L1 cache of one of the microprocessors Action 1 If you just installed a microprocessor verify that the microprocessor is installed and seated correctly 2 If the problem persists check to see if the system has isolated the problem to a microprocessor f the System Error LED on the information LED panel is on check to see if any Microprocessor Error LEDs on the system board are on see System Board LEDs on page 168 f a Microprocessor LED is on run the diagnostic program for the microprocessor indicated by the LED if the secondary microprocessor error LED is on run the Alt CPU diagnostic program If the tests fail replace the microprocessor f the microprocessor tests do not fail have the system serviced e If no error LED is on the error logs in the Configuration Setup Utility program might provide additional information on the microprocessor error If the problem persists have the system serviced A real time clock RTC error occurred Action Have the system serviced 114 Netfinit
203. rams installed in the computer connector An electrical part used to join two or more other electrical parts Contrast with port control The determination of the time and order in which the parts of a computer and the devices that contain those parts perform the input processing storage and output functions controller A device that coordinates and controls the operation of one or more input output devices such as workstations and synchronizes the operation of such devices with the operation of the system as a whole crossover cable A type of 10BASE T cable in which the transmit and receive data pairs are wired so that the transmit pair is terminated at the pin positions used by the receive pair at the opposite end of the cable A crossover cable is used to connect the 10BASE T port on an Ethernet controller to a 10BASE T port on a repeater that does not perform the crossover function D DASD Direct access storage device data 1 A re interpretable representation of information in a formalized manner suitable for communication interpretation or processing Operations can be performed upon data by humans or by automatic means T 2 Any representations such as characters or analog quantities to which meaning is or might be assigned A 178 Nettinity 5000 Server Hardware Information and Procedures device A mechanical electrical or electronic piece of equipment designed to serve a special purpose or perform
204. ranty See telephone numbers setting passwords 24 27 setting up Netfinity 5000 server 2 Setup program See Configuration Setup utility program signal cables connecting 78 80 disconnecting 44 46 60 size of server 95 sizes drive 56 system memory 54 slide bracket 96 98 99 slide rail 97 slot adapter 50 expansion 49 50 ISA bus 49 slot continued PCl bus 49 position adapter 50 SMP symmetric multiprocessing 4 software error 111 148 problems 148 solving problems configuration conflicts 152 diagnostic tools 109 error messages 125 Ethernet 150 keyboard 146 memory 146 microprocessor 145 mouse 146 network connection 149 option 146 overview 107 parallel port 147 printer 148 SCSI controller 135 SCSI device 135 serial bus universal 147 serial port 147 software 148 testing 109 troubleshooting charts 143 sound acoustical noise output 95 speed Ethernet controller 32 keyboard 28 standard Ethernet 32 system memory 54 spilled liquid on server 158 Start Options enhanced POST 28 keyboard speed 28 keyboardless operation 28 number lock 28 startup sequence 28 virus checking 28 starting Configuration Setup program 21 SCSISelect Utility program 36 startup drive 28 microprocessor 145 password 25 sequence 28 static sensitive devices handling 42 status indicators 9 storage devices 14 super video graphics array SVGA controller 152 supervisor password See administrator password Index 195 surge protectors 17 swi
205. re IRQ setting Action Remove the IRQ setting from the PROTOCOL INI file or change the IRQ setting in the PROTOCOL INI file to match the IRQ setting shown in the PCI Routing selection of the System Information menu in the Configuration Setup Utility See PCI Routing on page 23 PCNTND 24 WARNING PCNET IRQ does not match PROTOCOL INI Explanation The interrupt request IRQ setting in the PROTOCOL INI file does not match the hardware IRQ setting Action Remove the IRQ setting from the PROTOCOL INI file or change the IRQ setting in the PROTOCOL INI file to match the IRQ setting shown in the PCI Routing selection of the System Information menu in the Configuration Setup Utility See PCI Routing on page 23 PCNTND 25 PCI scan specified PCI bus not found Explanation The driver cannot locate the PCI bus on your server Action Go to Diagnostic Test Programs on page 111 to run the diagnostic utility PCNTND 29 WARNING DMA number is not necessary for PCI device Explanation The Ethernet controller does not require a DMA setting Action Remove the DMA setting in the PROTOCOL INI file PCNTND 33 PCNET device with specified IOBASE is already in use Explanation The specified I O address number is already in use by another Ethernet controller or device Action Remove the I O address setting in the PROTOCOL INI file Chapter 6 Solving Problems 139 Ethernet Controller Messages NDIS 4 0 Windows NT Driver Me
206. re the integrity of the data stored on your server that your server is available when you want to use it and that should a failure occur you can easily diagnose and repair the failure with minimal inconvenience The following is an abbreviated list of the built in RAS features on the IBM Netfinity Server Many of these features are explained in the following chapters of this book Menu driven configuration programs e Menu driven SCSI configuration programs Menu driven setup programs Menu driven diagnostic programs Power on self test POST Customer support center 24 hours per day Hot swap hard disk drive bays Cooling fans with error sensing capability e Error checking and correcting ECC memory Error codes and messages e Remote systems management through the Netfinity Advanced System Management controller e Remote system problem determination support Upgradable BIOS diagnostics and Netfinity Advanced System Management Processor code e Recovery for damaged BIOS e Automatic restart after power failure Automatic restart on initial system management processor error condition Parity checking on the SCSI bus keyboard interface and serial ports Monitoring and reporting the status of hard disk drives power supplies and cooling systems through status indicators on the front and back of the server and on the system board e Early warning of failing hard disk drives and memory e Vital product data VPD
207. re the openings in the bracket align with the power supply LEDs and the fan c Attach the bracket with the two screws you removed in step 1a 2 Attach the inner slide section of each slide rail to the side of the server a Pull the inner slide until the safety latch locks b Press the safety latch then pull the inner slide firmly until it detaches from the outer slide rail c Align the holes on the inner slide with the holes on sides of the server then attach the slide with three pan head short screws M4 by 5 mm Chapter 5 Installing a Server in a Rack Enclosure 97 Installing the Rack Model in a Rack Enclosure Preparing the Rack Enclosure In this section you will use the following parts Two slide bracket assemblies Two slide rails fitted to system unit e One cable management arm Ten long screws M6 by 16 mm Ten cage nuts e Installation template Attention To ensure cabinet stability plan the installation of servers in the rack enclosure starting from the bottom Note This procedure requires two people To attach the mounting hardware to the rack enclosure 1 Mark the positions of the slide brackets on the mounting rails on the rack enclosure a Position the template on the front mounting rail on the rack enclosure aligning the holes Secure the template in place with tape b Mark the holes for the slide brackets and cage nut
208. rnal SCSI interface Action Have the system serviced Function Power Supply Messages 075 Result Test Specific String Failed Voltage sensed by the system is out of range Action Have the system serviced Function Microprocessor Error Messages 089 Result Test Specific String Failed Secondary microprocessor in socket number U6 Note The Secondary Microprocessor Error LED will be on See System Board Illustration on page 168 for the location of the LED Action 1 Reseat the secondary microprocessor in connector U6 2 If the problem persists replace the secondary microprocessor If the problem persists have the system serviced Failed Microprocessor in socket number U5 Note The Primary Microprocessor Error LED will be on See System Board Illustration on page 168 for the location of the LED Action 1 Reseat the primary microprocessor in connector U5 2 If the problem persists replace the primary microprocessor If the problem persists have the system serviced Chapter 6 Solving Problems 127 Diagnostic Messages 128 Function System Management Processor Messages 165 Result Test Specific String Failed System management processor on system board Action Have the system serviced Function Thermal System Messages 175 Function Test Specific String Failed Fan 1 Note The FAN1 LED on the system board will also be on Action Replace fan 1 If the problem persists hav
209. roblem persists have the system serviced PCNTNW NW 087 The media parameter block is too small Explanation The driver media parameter block is too small Action Restart the server If the problem persists have the system serviced PCNTNW NW 091 The hardware configuration conflicts Explanation You tried to load a new frame type for the existing controller The hardware assumptions made in doing so are incorrect This error can also occur if you try to specify a mode such as redundancy that conflicts with another specified mode Action Make sure that your hardware configuration matches the software settings See PCI Bus Control on page 29 for information on viewing and changing interrupt requests PCNTNW NW 126 The group bit in the node address override was cleared Explanation The IEEE address has a group bit indicating that an address belongs to a group of stations This bit is used only as a destination address it cannot be used as a source address You tried to enter a source address with this bit set The driver cleared the group bit of the source address Action None necessary message is for information only PCNTNW NW 127 The local bit in the node address override was set Explanation The local bit in the IEEE address format indicates that the addresses are being managed locally If you use the node address override capabilities of this driver to enter a new address the local bit must be set You entere
210. roduct dimensions environmental operating requirements system board layout and jumper settings This chapter contains Record the Identification Numbers 000 00004 162 Installed Device Records le 163 System Board Illustration oll 168 System Board LEDs es 168 System Board Connectors aa 169 System Board Switches 0 0 0 000 2c ee 170 Bypassing an Unknown Power on Password sss 171 Changing Jumper Positions 2 020020005 172 Two Pin Jumper Blocks les 172 SCSI Jumpers x22 See ee ee oe Pee hee pg ls 173 DASD Backplane Jumper Block Location 174 Power Gords oaths di fasted Ws tok A dn deu i tn 174 161 Record the Identification Numbers Record the Identification Numbers Record and retain the following information Product Name IBM Netfinity 5000 Machine Type 8659 Microprocessor Type Model Number with preinstalled hard disk drive without preinstalled hard disk drive Serial Number Key Serial Number Table 12 Server Identification Numbers The server serial number and other identification numbers are located on a label on the rear of the server The server serial number is also located on the front bezel On the tower model the identification numbers are located near the bottom of the front bezel On the rack model the model number is located to the right of t
211. rogram for the memory f the tests fail replace the DIMM If the problem persists after you replace the DIMM have the system serviced f the memory tests do not fail have the system serviced 3 If no error LED is on the error logs in the Configuration Setup Utility program might provide additional information on the memory error If the problem persists have the system serviced 116 Netfinity 5000 Server Hardware Information and Procedures POST Messages POST Message Description 229 An error was detected in the L2 cache of one of the microprocessors Action 1 If you just installed a microprocessor verify that the microprocessor is installed and seated correctly 2 If the problem persists check to see if the system has isolated the problem to a microprocessor f the System Error LED on the information LED panel is on check the Microprocessor Error LEDs next to the microprocessor sockets on the system board see System Board LEDs on page 168 f a Microprocessor LED is on run the diagnostic program for the microprocessor indicated by the LED If the tests fail replace the microprocessor f the microprocessor tests do not fail have the system serviced e If no error LED is on the error logs in the Configuration Setup Utility program might provide additional information on the microprocessor error If the problem persists have the system serviced 289 An error occurred during
212. rogramming or services in your country Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative No part of this publication may be reproduced or distributed in any form or by any means without prior permission in writing from the International Business Machines Corporation Copyright International Business Machines Corporation 1998 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp Tables Copyright IBM Corp 1998 COON OWP ON gt NN Se a i a OO CO Oe SOMNAARWNA 9 Maximum Allowable Drive Sizes oll 200000004 57 Automatically Assigned SCSI IDs 7 ee 58 Switch Settings for Microprocessor Speed 2 2 70 Serial Port Connector Pin Number Assignments 83 Parallel Port Connector Pin Number Assignments 85 Video Port Connector Pin Number Assignments 86 Keyboard and Auxiliary Device Port Connectors Pin Number Assignments 87 The 68 Pin SCSI Port Connector Pin Number Assignments 89 USB Port Connector Pin Number Assignments 90 Ethernet Connector Pin Number Assignments 91 Netfinity 5000 Server Operating Specifications 95 Server Identification Numbers llle 162 Internal and External Dri
213. rs The following illustrations identify the indicators located on the back of the server Tower model fe Qu GC 4 O m MSS a Y Lh ON Z S SZ 3 W Q Z Cc KS ES A N o mesmo oue E E ere o SS SSS Rack model UU S 2 e owo equo ecce Power Supply Lights These green LEDs indicate a power good status for each of the 175 watt modules in the power supply If any power supply light is not illuminated when the Power On Light on the front of the server is on there is a problem with that power supply The power supply shipped with the server has two lights one for each module in the power supply The optional additional power supply has one power module and one green LED See Installing or Replacing the Power Supply on page 71 for more information about the power supplies Chapter 1 Introducing Your Netfinity 5000 11 Input Output Connectors Input Output Connectors The following illustrations identify the connectors located on the back of the server 12 Tower model an UEP
214. s If you prefer mark all the cage nut positions on the rack at this time c Carefully remove the tape from the mounting rails and attach the template to the rear mounting rails Mark the locations for the slide brackets and cage nuts Notes a You must align the slide brackets correctly or the installation cannot be completed b The slide rails have four screws each to allow for length adjustment 2 Install the cage nuts in the marked positions as shown 3 Attach the slide rail to the left side of the rack enclosure a Extend the outer slide rail until the slide bracket is flush against the outside of the left front mounting rail Align the slide rail with the cage nuts on the mounting rail 98 Netfinity 5000 Server Hardware Information and Procedures Installing the Rack Model in a Rack Enclosure b From the front of the rack enclosure insert two long screws through the slide bracket and mounting rail Press the slide bracket until it is flush with the outer edge of the mounting rail then tighten the screws o 0 0 0 o A AA AASA ASSAS ASS c Attach the slide bracket to the left rear side of the rack enclosure 1 Align the holes on the slide bracket with the cage nuts on the rear mounting rail 2 From the rear of the rack enclosure insert two long screws through the slide bracket and mounting rail then tighten the screws 3 If it was necessary to adjust the length
215. s and power cords from the back of the server Note Reconnect the cables or power cords only after you reassemble the server and put the cover back on AN CAUTION Never remove the cover on a power supply or any part power backplane and AC box that has the following label attached C A Hazardous voltage current and energy levels are present inside the power supplies power backplane and AC box There are no serviceable parts inside the power supplies power backplane or AC box If you suspect a problem with one of these parts contact an IBM service technician Chapter 4 Installing Options 41 Handling Static Sensitive Devices Handling Static Sensitive Devices Static electricity though harmless to you can seriously damage server components or options 42 Note When you are adding an internal option do not open the static protective package containing the option until you are instructed to do so When you handle options and other server components take these precautions to avoid damage from static electricity Limit your movement Movement can cause static electricity to build up around you Always handle components carefully Handle adapters and memory modules by the edges Never touch any exposed circuitry Prevent others from touching components When you are installing a new option touch the static protective package containing the option to an unpainted metal surface on the server f
216. s d os Eos 173 Power Cords a anid dae ker each be GR om dA rone ob doin 174 Glossary o puraat natoy d Re OG edhe eed eap eie 177 Index o2 245 mran HE AER MNETSTAERMEEG IERI OS 185 Netfinity 5000 Server Hardware Information and Procedures Safety Information Statements AN Before installing this product read the Safety Information Antes de instalar este produto leia as Informa es de Seguran a ERAT in Za WA Safety Information ZETE Prije instalacije ovog produkta obavezno pro itajte Sigurnosne Upute P ed instalac tohoto produktu si p e t te p ru ku bezpe nostn ch instrukc L s sikkerhedsforskrifterne f r du installerer dette produkt Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Mpv eykataot oete ro ripoi v auto dtaBdote Tic TMANpOMopies aop sia safety information A term k telep t se el tt olvassa el a Biztons gi el r sokat Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza SU ODREI OOBUI REPRE SRA IESU Ke EMSS ADI AO ta SPS ACSA IIpez za ce uncraimpa OBO MPOAyKT NpouutajTe ugndopMarjara 3a Ge3OeNHOCT Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Les sikkerhetsinformasjonen Safety Information fer du installerer dette produktet
217. s shared services to workstations over a network 2 In a network a data station that provides facilities to other stations SIMM Single inline memory module slot 1 A position in a device used for removable storage media 2 One of several receptacles in the rear panel of the system unit into which a user can install an adapter small computer system interface SCSI A standard input output interface used by personal computers SMP symmetric multiprocessing Socket A receptacle for a microchip software 1 All or part of the programs procedures rules and associated documentation of a computer Software is an intellectual creation that is independent of the medium on which it is recorded 2 Contrast with hardware startup sequence n personal computers the order that the computer uses to search the direct access storage devices for an operating system storage A functional unit into which data can be placed in which it can be retained and from which it can be retrieved straight through cable A type of 10BASE T cable in which the transmit and receive data pairs are wired so that each signal wire is terminated at the same pin position at each end of the cable A straight through cable is used to connect the 10BASE T port on an Ethernet controller to a 10BASE T port on a repeater that performs the crossover function 182 Nettinity 5000 Server Hardware Information and Procedures subsystem In computers
218. s to correct the problems Option Diskettes An optional device or adapter might come with an Option Diskette Option Diskettes usually contain option specific diagnostic test programs or configuration files If your optional device or adapter comes with an Option Diskette follow the instructions that come with the option Different instructions apply depending on whether the Option Diskette is startable or not Diagnostic Test Programs This section includes useful information about navigating through the diagnostic test programs as well as procedures for starting and stopping them These programs are designed to test the IBM Netfinity 5000 server If you want to test a non IBM product refer to the information that comes with that product You can start the diagnostic test programs from the Startup panel when the message Press F2 for Diagnostics appears Note When you run the diagnostic test programs a single problem can cause several error messages to occur When this happens work to correct the cause of the first error message After the cause is corrected the other error messages probably will not occur the next time you run the tests Chapter 6 Solving Problems 111 Diagnostic Test Programs Navigating Through the Diagnostic Tests Error messages in the Test Log are stored by diagnostic test session A diagnostic test session is defined as running one all or a selection of tests one or more times You can use the fol
219. se connector is above the Reserved J31 keyboard connector Power on switch panel J34 Serial port A and B connectors J2 Serial PAM RS 485 connector J35 port B is below serial port A Chapter 7 Server Records and Specifications 169 System Board Switches System Board Switches The following table provides the system switch identifiers and descriptions of these switches The system switch block is identified by key in the illustration at System Board Connectors on page 169 170 Note Turn off the server and disconnect the power cord before moving any switches Table 17 System Board Switch Block SW1 Identifier Switch Description 1 Switches 1 2 3 and 4 in combination specify the frequency for the microprocessor See Table 18 on page 171 for details 2 Switches 1 2 3 and 4 in combination specify the frequency for the microprocessor See Table 18 on page 171 for details 3 Switches 1 2 3 and 4 in combination specify the frequency for the microprocessor See Table 18 on page 171 for details 4 Switches 1 2 3 and 4 in combination specify the frequency for the microprocessor See Table 18 on page 171 for details 5 When On perform BIOS recovery using boot block boot block recovery The recovery boot block is in a protected area of flash memory that cannot be overwritten When the BIOS becomes corrupted for example if a power failure occurs during a flash update the reco
220. sic system board operations Checks the memory Compares the current server configuration with the stored server configuration information Configures PCI adapters e Starts the video operation Verifies that drives such as the diskette CD ROM and hard disk drives are connected properly If you have a power on password or administrator password set you must type the password and press Enter before POST will continue While the memory is being tested the amount of available memory appears on the screen These numbers advance as the system progresses through POST and the final number that appears on the screen represents the amount of memory available If POST finishes without detecting any problems a single beep sounds and the first screen of your operating system or application program appears If POST detects a problem an error message appears on your screen A single problem can cause several error messages to appear When this occurs work to correct the cause of the first error message After the cause is corrected the other error messages probably will not appear the next time you turn on the system POST Beep Codes POST generates beep codes to indicate successful completion or the detection of an error One beep indicates successful completion of POST More than one beep indicates that POST detected an error For more information see Power on Self Test POST Beep Codes on page 122 Error Messages 110
221. software T 2 A program written for or by a user that applies to the user s work such as a program that does inventory control or payroll 3 A program used to connect and communicate with stations on a network enabling users to perform application oriented activities architecture See computer architecture Copyright IBM Corp 1998 attenuation A decrease in magnitude of current voltage or power of a signal in transmission between points AWG American Wire Gauge back up To copy information usually to diskette or tape for safekeeping backup Pertaining to a system device file or facility that can be used in the event of a malfunction or loss of data BBS Bulletin board system BIOS Basic Input Output System BIOS Basic Input Output System Code that controls basic hardware operations such as interactions with diskette drives hard disk drives and the keyboard bit Either of the digits O or 1 when used in the binary numeration system Synonymous with binary digit T bridge A functional unit that interconnects two local area networks that use the same logical link control protocol but may use different medium access control protocols buffer 1 A routine or storage used to compensate for a difference in rate of flow of data or time of occurrence of events when transferring data from one device to another A 2 A portion of storage used to hold input or output data temporarily bus On
222. ssages This section contains the error messages for the NDIS 4 0 drivers The explanation and recommended action are included with each message PermaNet tm Server No Secondary Adapter Found Grouping Mode is disabled Explanation The failover option requires an adapter that is compatible with the device driver of the Ethernet controller on the system board No such adapter was found Action Make sure the correct adapter is installed PermaNet tm Server Problem Occurs on the Primary Adapter Switching over to the Secondary Adapter Explanation The system detected a problem with the primary Ethernet connection and has transferred all network traffic to the secondary Ethernet controller Action Identify the cause of the failure on the primary Ethernet connection Restoring the operational state of the primary connection will cause the network traffic to automatically transfer to the primary Ethernet controller PermaNet tm Server Switching back to Primary Adapter Explanation The primary Ethernet connection is now operating correctly Network traffic will automatically transfer to the primary Ethernet controller Action None needed message is for information only UNIX Messages 140 This section contains the error messages for the SCO UNIX LLI driver pnto 2 PCI search specified PCI device not found Explanation The driver cannot locate the Ethernet controller on the PCI bus Action Run the NETCONFIG
223. stem serviced Function Video System Messages 005 Result Test Specific String Failed Processor and system boards Action Have the system serviced Function Serial Port Messages 011 Result Test Specific String Failed On system board Action Have the system serviced Failed On system board external loopback failure assure loopback plug is attached Action 1 Make sure the loopback plug is attached and rerun the test 2 Retry the test with a different loopback plug if available If the problem persists have the system serviced Function Parallel Port Messages 014 Result Test Specific String Failed On system board Action Have the system serviced Failed On system board external loopback failure assure loopback plug is attached Action 1 Make sure the loopback plug is attached and rerun the test 2 Retry the test with a different loopback plug if available If the problem persists have the system serviced Netfinity 5000 Server Hardware Information and Procedures Diagnostic Messages Function USB Port Interface Messages 015 Result Test Specific String Failed System board Action Have the system serviced Function PCI Interface Messages 020 Result Test Specific String Failed System board Action Have the system serviced Function SCSI Interface Messages 030 Result Test Specific String Failed Inte
224. system does not work e An application program does not operate or it returns an error e Screen messages indicate that a memory address conflict exists You can resolve memory address conflicts by changing either the software or hardware configuration setup Changing the Software Configuration Setup The best way to resolve memory address conflicts is to change the software configuration by changing the addresses that the EMS device driver defined The SVGA video memory occupies 8 Kb 1 Kb approximately 1000 bytes of space in the hex C0000 to C7FFF EMS memory area EMS device drivers must use addresses different from those assigned to video read only memory ROM You can use the Configuration Setup Utility program to view or change the current setting for video ROM For information about using the Configuration Setup utility programs see Using the Configuration Setup Utility on page 22 If the SVGA or EMM386 device driver is causing the memory address conflict refer to your DOS documentation For conflicts caused by device drivers supplied with application programs instead of those supplied with DOS refer to the documentation that comes with the device drivers Changing the Hardware Configuration Setup 152 An alternative way to resolve memory address conflicts is to change the address of the conflicting hardware option Netfinity 5000 Server Hardware Information and Procedures Identifying Problems Using Status LEDs Id
225. t and switch locations and settings A glossary and an index follows the appendixes Notices Used in This Book This book contains notices to highlight information or provide safety information Notes These notices provide important tips guidance or advice Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur O Copyright IBM Corp 1998 xi Related Publications e Caution These notices indicate situations that can be potentially hazardous to you A caution notice is placed just before descriptions of potentially hazardous procedure steps or situations Related Publications The BM Netfinity 5000 Hardware Maintenance Manual and the IBM Netfinity 5000 Hardware Maintenance Manual Supplement are available for purchase These manuals contain error codes advanced diagnostic procedures and a parts catalog for most models These manuals are intended for the trained service technician Diagnostic diskettes are not included The following manuals pertain to the server s Ethernet controller and are available for purchase IBM LAN Technical Reference IEEE 802 2 and NETBIOS API SC30 3587 IBM Transmission Control Protocol Internet Protocol Version 2 1 for DOS Programmer s Reference SC31 7046 IBM LAN Server Command and Utilities S10H 9686 Guide to LAN Server Books S10H 9688 DOS LAN Services and
226. t requires you to change these assignments Note Serial port A can be shared by the system management processor and operating system Serial port B is used by the operating system only Management port C is controlled exclusively by the system management processor cannot be used by the operating system and cannot be configured using the Configuration Setup Utility program See the Advanced System Management Information section of this Server Library for information about configuring serial ports A and C Select the Devices and I O Ports choice to view or change the assignments for devices and input output ports You can add serial ports by installing a serial adapter in an expansion slot See the documentation that comes with the serial adapter for information about port assignments You can configure the parallel port as standard as bidirectional as an Extended Capabilities Port ECP or as an Enhanced Parallel Port EPP Bidirectional ECP and EPP are all bidirectional modes in all three modes data can be both read from and written to a device ECP and EPP are industry standard high performance bidirectional modes Which one of these modes you choose depends on what mode your device supports Note When you configure the parallel port as bidirectional ECP or EPP use an IEEE 1284 compliant cable The maximum length of the cable must not exceed 3 meters 9 8 feet You can configure the mouse and diskette controller as en
227. tally pulled out too far and dropped To release the safety latch press in SSSSSSSUERERSSSSSSSSSROS s ooo 4 Press the safety latches and slide the rack model about halfway into the rack enclosure 102 Netfinity 5000 Server Hardware Information and Procedures Installing the Rack Model in a Rack Enclosure 5 Attach the cable management arm to the cable arm bracket using two long M6 by 16 mm screws o6666o0065o5606555 SESS SSS ooo 6 If you have not done so already attach the cable management arm to the rack as described in steps 5a on page 100 and 5b on page 101 7 Attach the monitor keyboard and power cables to the corresponding connectors on the server Refer to the rack enclosure documentation for instructions 8 Attach the cables to the cable management arm using the cable ties provided Note Be sure to route the cables above the top edge or below the bottom edge of the cable management arm to avoid overstressing the cables Chapter 5 Installing a Server in a Rack Enclosure 103 Removing the Rack Model from a Rack Enclosure 9 Secure the rack model in the rack enclosure a Slide the rack model into the rack enclosure b Secure the server to both sides of the rack enclosure by inserting a long screw M6 by 16 mm through the chassis bracket mounting rail and cage nut
228. tches See also jumper microprocessor speed 70 170 171 System board 170 symmetric multiprocessing SMP 4 system board battery failure 115 LEDs 168 System Information description 22 PCI Routing 23 Product Data 23 system memory 4 system owner s name 28 system resources 30 System Security menu administrator password 27 power on password 25 system owner s name 28 System Summary 22 system management processor 4 T tape drive 56 connector 85 technical directory publications See telephone numbers telephone line connecting 78 80 disconnecting 43 requirements for the United Kingdom ix 41 telephone numbers ordering batteries 159 ordering publications xii temperature of server environment 95 termination 59 terms glossary of 177 Test Log 113 testing description diagnostic programs 109 monitor 143 server 111 testing the server overview 109 starting 112 tests computer diagnostic overview 109 time setting 24 tools 40 top cover rack model installing 79 removing 47 tower model connectors 12 196 Netfinity 5000 Server Hardware Information and Procedures tower model continued controls 7 drive locations 59 expansion bays 14 preparing for installation 44 status indicators 9 transceiver 91 transmit data 83 troubleshooting CD ROM drive problems 143 charts 143 Ethernet 149 150 Netfinity Advanced System Management service problems 148 overview 111 turning off the system location of power switch 8 turning on th
229. ternal device contact your IBM reseller or IBM marketing representative Netfinity 5000 Server Hardware Information and Procedures Connecting External Options Attaching External Options To attach an external option 1 Turn off the server and all attached devices 2 Follow the instructions that come with the option and the illustration in Input Output Connectors on page 12 to connect it to the server Chapter 4 Installing Options 73 Adding Security Adding Security You can add elements to your server to help to protect the server itself from theft and tampering and to help to protect the data and programs stored in the server from unauthorized access and use Installing a U Bolt and Security Cable You can help to deter unauthorized removal of your tower model Netfinity 5000 server by installing a U bolt and security cable on the rear of your server r Before you begin Obtain the following A U bolt A flat blade screwdriver An adjustable wrench A 19 mm 3 4 in U bolt or wire rope similar to National Manufacturing No 3230 Stock No 176 735 Threaded nuts that fit the U bolt A security cable A lock such as a combination lock or padlock Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 To install a U bolt and security cable 1 Remove the server cover See Preparing to Install Options on page 43 2 Insert the U bo
230. tery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be recycled or disposed of in a proper manner To order replacement batteries call 1 800 772 2227 within the United States and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM reseller or IBM marketing representative r Before you begin be sure you have Read Electrical Safety on page 41 and Handling Static Sensitive Devices on page 42 Followed any special handling and installation instructions supplied with the replacement battery Removed the server side cover see Preparing to Install Options on page 43 Note After you replace the battery you must reconfigure your system and reset the system date and time Chapter 6 Solving Problems 159 Replacing the Battery To replace the battery 1 Locate the battery on the system board see System Board Illustration on page 168 2 Remove the battery a Use one finger to lift the battery clip over the battery b Use one finger to slightly slide the battery toward the front of the server The spring mechanism behind the battery will push it out toward you as you slide it forward c Use your thumb and index finger to
231. the crossover function medium A physical material in or on which data may be represented megabyte 1 For processor storage and real and virtual memory 220 or 1 048 576 bytes 2 For disk storage capacity and transmission rates 1 000 000 bytes memory Addressable storage space in the computer that is used for temporary storage of instructions and data while a program is running or for permanent storage of microcode Contrast with auxiliary storage menu A list of options displayed to the user by a data processing system from which the user can select an action to be initiated T microprocessor A processor whose elements have been miniaturized into one or a few integrated circuits T modem modulator demodulator 1 A functional unit that modulates and demodulates signals One of the functions of a modem is to enable digital data to be transmitted over analog transmission facilities T A 2 A device that converts digital data from a computer to an analog signal that can be transmitted on a telecommunication line and converts the analog signal received to data for the computer N NDIS Network Driver Interface Specification NetBIOS Network BIOS An operating system interface for application programs used on IBM personal computers that are attached to the IBM Token Ring Network See also BIOS network 1 An arrangement of nodes and connecting branches T 2 A configuration of data processing devi
232. the entry to Yes When this choice is enabled System Security appears on the limited Configuration Setup menu The System Security menu contains the Power on Password choice Chapter 3 Configuring Your Server 27 Using the Configuration Setup Utility Start Options Defining a System Owner s Name You can specify a system owner s name that displays during POST each time that your server is started If you set an administrator password only the administrator can set change or delete the system owner s name To set the system owner s name 1 Select System Owners Name from the System Security menu then press Enter The System Owners Name screen appears 2 Type the name in the Enter System Owners Name String data field You can use any combination of up to 15 characters and spaces in your system owner s name 3 Press the Down Arrow key to select the Set or Change System Owners Name data field 4 Press Enter to set the name or change a previously defined name To delete the system owner s name select Delete Stored System Owners Name then press Enter Start options take effect when you start your server You can select keyboard operating characteristics such as the keyboard speed You also can specify whether the keyboard number lock NumLock starts on or off You also can enable the server to run in disketteless and monitorless operation You can specify the startup sequence the server is to use to determine
233. the media on a SCSI hard disk drive Chapter 3 Configuring Your Server 35 Using the SCSISelect Utility Program Starting the SCSISelect Utility Program You can access this program when you start the server The SCSISelect prompt appears after the IBM Netfinity Logo appears Press Cirl A immediately after the SCSISelect prompt appears Use the Up Arrow 1 and Down Arrow key to move the highlight bar to the various menu choices Press Esc to return to the previous menu Also you can press the F5 key to switch between color and monochrome modes if your monitor permits To change the settings of the displayed items follow the directions on the Screen The SCSI controller in your server is a dual channel device Select channel B for internal devices channel A for external devices SCSISelect Utility Program Choices 36 The following choices appear on the SCSISelect Utility program menu Configure View Host Adapter Settings SCSI Disk Utilities Configure View Host Adapter Settings To view or change the SCSI controller settings select Configure View Host Adapter Settings and follow the directions on the screen This menu has the following choices Host Adapter SCSI ID Select this choice to change the SCSI ID of the SCSI controller from its default value of 7 Do not assign the SCSI controller to a SCSI ID already in use such as 14 which is used by the daughterboard card SAF TE on the DASD backplane e SCSI P
234. the primary method of testing the system board memory and other standard features of your Netfinity 5000 server You can also use them to test some external devices Also if you cannot determine whether a problem is caused by the hardware or by the software you can run the test programs to confirm that the hardware is working properly The server diagnostic test programs can identify most problems associated with major components of your server the system board Ethernet controller video controller RAM diskette drive serial port parallel port keyboard and mouse You can start the diagnostic test programs from the Startup panel when the message Press F2 for Diagnostics appears Test options let you batch groups of tests specify test parameters for example which memory DIMM you want to test and specify the number of passes that you want to run one through continuous You can also view the server configuration information from the Diagnostic Utility menu For example you can view the interrupt request IRQ and direct memory access DMA assignments memory usage device drivers and so on Chapter 6 Solving Problems 109 Diagnostic Tools Overview Power On Self Test POST When you turn on the server it performs a series of tests to check the operation of server components and some options This series of tests is called the power on self test or POST POST does the following Checks the operation of some ba
235. thernet Link Status light 149 150 Ethernet Speed 100 Mbps light 149 Ethernet Transmit Receive Activity light 149 150 Exit Setup 22 expansion bays 14 expansion slots adapter 49 adapter locations 163 169 location 12 Extended Capabilities Port ECP 23 extended data output EDO memory 54 extension cords 17 external device records 163 167 drives 57 options connecting 72 SCSI connector 12 SCSI devices terminating 59 views 12 14 F failover for Ethernet configuration for 34 description 33 NIC adapter 33 primary controller 33 secondary controller 33 Fast Ethernet 32 fatigue 16 features administrator password 27 internal 163 164 PCI configuring 30 records 163 fixed disk 56 See also hard disk drive flickering monitor 144 forgotten password administrator password 27 power on password 25 formatting drives 38 front view 14 G general information before installing options 40 installing drives 59 general problems 144 glare 16 glossary 177 H handling static sensitive devices 42 hard disk drive 68 pin connector 89 external device port 88 internal device port 88 low level format 38 preinstalled 14 purpose 56 hardfile See hard disk drive heat output of server 94 95 heat sink 67 heavy metal batteries 159 help See customer assistance humidity of server environment 95 I O Ports 30 configuring 23 Index 189 IBM 10 100 Mbps Ethernet Controller 32 IBM service center See telephone numbers ID SCSI 58 ide
236. ting code ECC registered synchronous dynamic random access memory SDRAM Four dual inline memory module DIMM sockets Diskette Drive One 3 5 inch 1 44 MB Hard Disk Drives Up to five hot swappable internal hard disk drives are supported CD ROM Drive Standard IDE Keyboard and Auxiliary Device tower models Keyboard Mouse Expansion Slots Supports up to five adapters Two shared PCI ISA slots Three dedicated PCI slots Expansion Bays One 3 5 inch diskette drive bay Two 5 25 inch drive bays open bay supports half high SCSI tape drive Five 3 5 inch drive bays hot swappable Upgradable Microcode BIOS diagnostics and Netfinity Advanced System Management Processor code upgrades when available can update EEPROMs on the System board Power Supply e 350W with voltage auto selection 110 120 220 240 V ac and power redundancy Standard 350W non redundant 175W redundant Optional Additional 175 W power supply available for 350 W redundancy Built in overload and surge protection Automatic restart after a momentary loss of power Integrated Functions Two serial ports Two universal serial bus USB ports System management port C Advanced system management processor on system board One IDE internal connector supports the system IDE CD ROM drive One parallel port Mouse port Keyboard port e 16 bit UltraSCSI controller O
237. ts of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products 3 ra CAUTION When a CD ROM drive is installed note the following Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Removing the covers of the CD ROM drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the CD ROM drive Do not remove the CD ROM drive covers DANGER Some CD ROM drives contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam X Netfinity 5000 Server Hardware Information and Procedures Notices Used in This Book About This Book This book provides instructions on how to set up and configure your Netfinity 5000 server and how to install and remove options This book also provides information to help you solve many simple problems that might occur If you have not yet set up your server refer to the Express Setup and Installation section of this Server Library for information on unpacking the server a
238. ttaching cables and installing the operating system How This Book is Organized Chapter 1 Introducing Your Netfinity 5000 provides a general introduction to using your server Chapter 2 Arranging Your Workspace contains some planning considerations and instructions for arranging your workspace Chapter 3 Configuring Your Server describes how to use the Configuration Setup Utility program to configure your server This chapter also provides instructions for using various utility programs Chapter 4 Installing Options contains instructions for installing and removing options such as memory adapters and internal drives Instructions for connecting external options are also included in this chapter Chapter 5 Installing a Server in a Rack Enclosure describes how to install the server in a server rack enclosure Chapter 6 Solving Problems includes an overview of the diagnostic tools instructions for testing the server lists of error messages and troubleshooting charts This chapter also contains information about checking the server for damage and resolving configuration conflicts Chapter 7 Server Records and Specifications provides a section to record and update important information about your server including serial numbers key number and device records In addition to server records this chapter contains the server specifications such as dimensions system board layou
239. ttom rail of the left side frame b Insert the tabs at the top of the cover into the slots at the top of the server side c Hold the cover against the server and slide the cover toward the front of the server until the cover clicks into place Note Be sure the front edge of the cover is flat against the server 76 Netfinity 5000 Server Hardware Information and Procedures Completing the Installation 2 Replace the bezel if it was removed a Place the bezel tabs in the slots at the bottom front of the server b Press the top of the bezel toward the server front until the bezel clicks into place 3 Replace the server door if it was removed a Set the door on the bottom hinge b Press the flange downward while pressing the top of the door toward the server until the flange connects with the top hinge Release the flange 4 Close and lock the server door Chapter 4 Installing Options 77 Completing the Installation i L 3 Attention Be sure to maintain a clearance of at least 127 mm 5 inches on the front and rear of the server to allow for air circulation 5 Reconnect the cables to the back of the server then plug the power cords into properly grounded electrical outlets 6 If you have a modem or fax machine attached to the server reconnect the telephone line to the wall outlet and t
240. tween 0 and 6 or to any whole number between 8 and 13 or to 15 If you install narrow 8 bit SCSI devices you can set the IDs to any whole number between 0 and 6 Your server automatically sets SCSI IDs for hot swap hard disk drives according to the jumper settings on the DASD backplane Your server uses the hard disk drive SCSI IDs to send status information to the indicator lights on each hard disk drive See Status Indicators on page 9 for the location and identification of the hard disk drive status lights Table 2 shows the default SCSI IDs that the backplane assigns for hot swap hard disk drives Table 2 Automatically Assigned SCSI IDs Bay 1 2 3 4 5 ID 0 1 2 3 4 58 Netfinity 5000 Server Hardware Information and Procedures Installing or Removing Internal Drives You can change the default ID addresses of the drives by changing the jumper settings on the DASD backplane See SCSI Jumpers on page 173 Termination Requirements The UltraSCSI controller and the backplane of the hot swap bays provide termination for the internal SCSI bus cable in your server There are no termination requirements for any SCSI devices you install in the hard disk drive bays or attach to this cable If you attach a SCSI cable and devices to the external SCSI connector set the termination for the last device on that SCSI cable to Enabled Refer to the instructions that come with the SCSI device for more inform
241. ually 51 to 61 cm 20 to 24 in and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and Lighting Position the monitor to minimize glare and reflections from overhead lights windows and other light sources Even reflected light from shiny surfaces can cause annoying reflections on your monitor screen Place the monitor at right angles to windows and other light sources when possible Reduce overhead lighting if necessary by turning off lights or using lower wattage bulbs If you install the monitor near a window use curtains or blinds to block the sunlight You might have to adjust the Brightness and Contrast controls on the monitor as the room lighting changes throughout the day Where it is impossible to avoid reflections or to adjust the lighting an antiglare filter placed over the screen might be helpful However these filters might affect the 16 Netfinity 5000 Server Hardware Information and Procedures Arranging Your Workspace clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth moistened with a nonabrasive liquid glass cleaner Air Circulation Your server and monitor produce heat Your server has one or more fans that pu
242. ue New Value Additional Information Devices and I O Ports Serial Port Setup Serial Port A Serial Port B Parallel Port Setup Parallel Port Parallel Port Mode Parallel Port DMA Mouse Diskette Controller Diskette Drive A Video Setup Video Controller Video Memory IDE Setup Primary IDE Channel Master Device Type Size Transfer selection Transfer Mode LBA System Security Power On Password Power On Password Allow Unattended Boot Administrator Password Administrator Password User Change Power On Password System Owners Name Start Options Keyboard NumLock State Keyboard Speed Disketteless Operation Mode Displayless Operation Mode Keyboardless Operation Mode First Startup Device Second Startup Device Third Startup Device Fourth Startup Device Power On Self Test Virus Detection Port 3F8 IRQ4 Port 2F8 IRQ3 Port 378 Standard None Installed Enabled 1 44 MB 3 5 inch diskette drive S3 Incorporated 86C775 86C785 1024 KB Enabled Enabled CD ROM 650 MB Autoconfigure PIO mode 3 Supported On On No On Fast Disabled Disabled Disabled CD ROM Diskette Drive 0 Hard Disk 0 Network Quick Enabled Note The Virus Detection test checks for changes to the boot sector Cha
243. update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates 3 If the problem persists replace the secondary microprocessor and run the microprocessor diagnostic program again If the problem persists have the system serviced Function System Memory Messages 201 Result Test Specific String Failed Test setup error Corrupt DMI BIOS information in BIOS is not as expected Action Update the BIOS See the Getting Help Information section of this Server Library for information about obtaining updates If the problem persists have the system serviced Failed Test setup error Unknown hardware problem associated with microprocessor in Socket number U5 Action 1 Update the BIOS and run the diagnostic program again See the Getting Help Information section of this Server Library for information about obtaining updates 2 If the problem persists replace the primary microprocessor If the problem persists have the system serviced Failed Test setup error Unknown hardware problem associated with microprocessor in Socket number U6 Action 1 Update the BIOS and run the diagnostic program again See the Getting Help Information section of this Server Library for information about obtaining updates 2 If the problem persists replace the secondary microprocessor If the problem persists have the system serviced Netfinity 5000
244. upply must be replaced To install or remove the optional second power supply see the instructions that come with the option To replace the 350 watt power supply contact an IBM service technician to have the system serviced If you want to install or remove any other options do so now Otherwise go to Completing the Installation on page 76 Chapter 4 Installing Options 71 Connecting External Options Connecting External Options The information in this section supplements the instructions that come with the external options SCSI drives printers modems and other serial and parallel devices To connect external options see the documentation that comes with the options Adding External SCSI Devices 72 Your server comes with a 16 bit UltraSCSI controller on the system board which provides two independent SCSI channels This controller has two 68 pin shielded high density connectors one internal on the controller and one external on the back of the server You can use these connectors to install an additional internal SCSI device in your server or to attach up to fifteen external SCSI devices to your server The internal SCSI connector provides support for SCSI devices installed inside the server The external SCSI connector provides support for external SCSI devices Notes 1 If you plan to install both internal and external SCSI devices you must follow the instructions given in Installing or Remov
245. urce as a hardware device The steps required to resolve a configuration error are determined by the number and variety of hardware devices and software programs you install If a hardware configuration error is detected a configuration error message appears after the server completes POST and before the operating system is loaded You can bypass the error by pressing Esc while the error message is displayed The Configuration Setup Utility program configures the system hardware and PCI interrupt requests The program does not consider the requirements of the operating system or the application programs See Resolving Software Configuration Conflicts for additional information Resolving Hardware Configuration Conflicts Use the following information to help resolve hardware configuration conflicts 1 Run the Configuration Setup Utility program to view and change resources used by the system board functions Record the current settings before making any changes See The Configuration Setup Utility on page 21 for instructions 2 Determine which adapter or device is causing the conflict 3 Change adapter jumpers or switches Some devices use jumpers and switches to define the system resources that the device needs If the settings are incorrect or set to use a resource that cannot be shared a conflict occurs and the device will remain deactivated by the configuration program 4 Change system board jumpers or switches See Preparin
246. ve or on a diskette A Power On Switch protector which prevents the Power On Switch from being pushed accidentally is shipped with the server To toggle the server between Standby mode and actively running press and release the Power On Switch Side Cover Release Lever Use this lever to release the left side cover CD ROM Drive In Use Light This light comes on when the CD ROM drive is accessed EE E Operator LED Panel This panel contains LEDs that light to indicate conditions on the server such as power on or a system error see Status Indicators on page 9 8 Netfinity 5000 Server Hardware Information and Procedures Controls and Indicators Status Indicators The following illustrations identify the indicators located on the front of the server NL
247. vered by section 16 17 and 18 drafts of the IEEE 802 3 Ethernet standards 10BASE T 10 Mbps baseband twisted pair Point to point twisted pair cabling and repeaters to provide network services There is no maximum node count Maximum cable distance is 100 m Covered by section 14 of the IEEE 802 3 Ethernet standards 10BASE2 10 Mbps baseband 200 m A low cost version of 10BASE5 commonly known as Cheapernet The maximum number of nodes per cable segment is 30 10BASE5 10 Mbps baseband 500 m Commonly known as Ethernet The maximum number of nodes per cable segment is 100 100BASE TX An IEEE 802 3 standard for baseband Ethernet data transmission at 100 Mbps over two pairs of Category 5 unshielded balanced cable or 150 Ohm shielded balanced cable Glossary 183 Index Numerics 10 100 Mbps Ethernet Controller 32 25 pin parallel port 12 4 pin universal serial bus port 13 9 pin serial port 12 23 A about this book xi accessing Configuration Setup program 21 27 Diagnostic Utility program 21 109 111 SCSISelect Utility program 35 acoustical output of server 95 adapters deactivated 31 Ethernet configuring 33 installing 50 ISA connector locations 49 169 locations 49 167 PCl connector locations 49 169 removing 50 slot position 50 using with external devices 72 video 50 152 adding adapters 50 device drivers 82 external options 72 internal drives 60 memory module 54 microprocessor upgrades 66 security
248. very boot block can be used to restore the BIOS The code in the recovery boot block enables the server to start up and read a flash diskette The flash utility automatically recovers the system BIOS from the BIOS recovery files on the diskette When the flash is complete the switch must be moved to the Off position The default setting is Off disabled 6 When On sets the host bus speed to 66 MHz When Off the host bus speed is 100 MHz The default setting is Off 7 Power on override When On overrides the power on switch and forces power on mode The system will always boot without the use of the power on switch The default setting is Off disabled 8 When On bypass the power on password When Off require the user to enter the power on password at startup if one is set The default setting is Off Netfinity 5000 Server Hardware Information and Procedures Bypassing an Unknown Power on Password Table 18 Switch Settings for Microprocessor Speed 350 MHz 400 MHz 12345678 12345678 on BL 8 ON EE oFF OFF i 450 MHz 12345678 On BM E oFF UE E Bypassing an Unknown Power on Password When a power on password is set POST does not complete until you enter the password If you
249. ves and Devices 163 Configuration Setup Program Defaults and Changes 164 RAM Default Settings and Changes 167 Expansion Slot Configuration Information 167 System Board Switch Block SW1 170 Switch Settings for Microprocessor Speed 171 Backplane Option Jumper Block 004 173 SCSI IDs for Hot Swap Drives 2 173 iii Contents Copyright IBM Corp 1998 Safety Information Statements 0 vii Lithium Battery Notice ix Laser Compliance Statement 00000 eee eee Xx About This Book 0200000000202 xi How This Book is Organized 2 2 200000 a xi Notices Used in This Book llle xi Related Publications 2 lees xii Chapter 1 Introducing Your Netfinity 5000 1 Features ata Glance 22s 3 What Your IBM Netfinity 5000 Server Offers 4 Reliability Availability and Serviceability Features 6 Controls and Indicators 2o sss 7 Input Output Connectors ss 12 Expansion Bays s adque 224 Pe eh du See pRB SES us 14 Chapter 2 Arranging Your Workspace 15 Arranging Your Workspace 0000 eee 16 Chapter 3 Configuring Your Server 19 Configuration Overview 2s 20 The Co
250. with two USB ports Table 9 shows the pin number assignments for the USB port connectors Table 9 USB Port Connector Pin Number Assignments Pin Signal 1 VCC 2 Data 3 Data 4 Ground Netfinity 5000 Server Hardware Information and Procedures Ethernet Connector The system board in your Netfinity 5000 server contains an Ethernet controller The controller has an external RJ 45 connector on the rear of the server that is used with a category 3 4 or 5 twisted pair cable The connector enables an Ethernet network to attach to the internal transceiver in your server Note The 100BASE TX Fast Ethernet standard requires that the cabling in the network be Category 5 or higher See Configuring the Ethernet Controller on page 32 for additional information about the Ethernet controller Table 10 shows the pin number assignments for the RJ 45 connector These assignments apply to both 10BASE T and 100 BASETX devices 10BASE T or 100 BASE TX UTP Cable RJ 45 Modular Plug Connector Table 10 Ethernet Connector Pin Number Assignments Pin Signal Pin Signal 1 Transmit data 5 Reserved 2 Transmit data 6 Receive data 3 Receive data 7 Reserved 4 Reserved 8 Reserved Chapter 4 Installing Options 91 Installing the Server in a Rack Enclosure Chapter 5 Installing a Server in a Rack Enclosure Copyright IBM Corp 1998 This chapter provides instructions for installing a Net
251. y See U bolt installing cable management arm 100 cables category 5 32 91 149 connecting drive 62 power 78 80 signal 78 80 crossover 149 disconnecting drive 60 power 44 46 signal 44 46 drive power 57 internal drive 57 lengths 17 removing 41 44 46 safety ix two drop drive power 57 types 57 cabling the server 78 80 cache control 29 defining type 29 internal level 2 size 3 video 29 Cache Control 29 cage nut 102 card See adapters Category 5cables 32 91 149 caution battery handling ix 159 clearances for air circulation 78 electrical safety 41 general information 17 handling static sensitive devices 42 laser compliance statement x power supply 41 CD ROM drive eject button 7 manual tray release 7 186 Netfinity 5000 Server Hardware Information and Procedures chair adjustments 16 changing configuration settings 22 hardware configuration 152 jumper settings 172 memory addresses 31 PCI interrupt requests 29 software configuration 152 chassis bracket 104 circulation air 17 cleaning the monitor 17 clearances for air circulation 78 clock real time 114 115 CMOS configuration data comfort 16 communication modem and fax requirements for the United Kingdom 41 requirements ix compatibility electromagnetic 32 operating systems 67 completing the installation 76 configuration adapter conflicts 152 adapter locations 167 changing hardware 152 changing software 152 Configuration Setu
252. y 5000 Server Hardware Information and Procedures Diagnostic Messages Diagnostic Messages Error messages indicate that a problem exists they are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems indicated by these error messages should be performed by a trained service technician Sometimes the first error to occur causes additional errors In this case the system displays more than one error message Always follow the suggested action instructions for the first error message that appears Diagnostic Message Tables The following pages contain the error codes that you might receive in the diagnostic program detailed test log and summary log when running the diagnostic programs for your Netfinity 5000 server The format for the codes is fff ttt iii date cc text message where fff is the three digit function code that indicates the function being tested when the error occurred For example function code 089 is for the microprocessor ttt is the three digit failure code that indicates the exact test failure that was encountered These codes are for trained service personnel and are not listed here They can be found in the BM Netfinity 5000 Hardware Maintenance Manual which is available for purchase iii is the three digit device ID These codes are for trained service personnel and are not listed here They can be found in the BM Netfinity 5000 Hardware Maintenance Manua
253. y 5000 Server Hardware Information and Procedures POST Messages POST Message Description 161 The real time clock battery has failed Action Have the system serviced or replace the battery yourself For additional information see Replacing the Battery on page 159 and Lithium Battery Notice on page ix before you attempt to change the battery You can use the server until you replace the battery However you must run the Configuration Setup utility programs and set the time and date and other custom settings each time you turn on the server 162 A change in device configuration occurred This error occurs under one or more of the following conditions A new device has been installed A device has been moved to a different location or cable connection e A device has been removed or disconnected from a cable A device is failing and is no longer recognized by the server as being installed An external device is not turned on An invalid checksum is detected in the battery backed memory Action Verify that all external devices are turned on You must turn on external devices before turning on the server If you did not add remove or change the location of a device a device is probably failing Running the diagnostic test programs might isolate the failing device but you must have the system serviced 163 The time of day has not been set Action Set the correct date and time If
254. y diskette drive installed in your server usually known as drive A is attached to the connector on the other end of this cable Note The primary diskette drive must always be attached to the drive connector on the end of this cable A second flat ribbon cable connects the CD ROM drive This cable has two drive connectors A third connector attaches to the system board The CD ROM drive that comes with your server is attached to the connector on the end of this cable e Another cable connects internal SCSI devices This SCSI cable has two connectors that connect to SCSI devices One to the backplane of the DASD hot swap enclosure One to a SCSI device you install in the open 5 25 inch bay A third connector attaches to the SCSI connector on the system board External SCSI devices usually come with a SCSI cable You attach one end of this SCSI cable to the SCSI connector on the back of the server and the other end to the SCSI device You usually can attach additional SCSI devices to this cable Chapter 4 Installing Options 57 Installing or Removing Internal Drives SCSI Devices Your Netfinity 5000 server supports drives that comply with American National Standards Institute ANSI SCSI Standards X3 131 1986 SCSI X3 131 1994 SCSI 2 X3 277 1996 SCSI 3 Fast 20 parallel interface and X3 253 1995 SCSI 3 parallel interface For a complete list of the SCSI devices supported on your Netfinity 5000 server go to htt
255. ystem has the minimum memory requirements needed to use the software Refer to the information that comes with the software to verify memory requirements Note If you have just installed an adapter or memory you might have a memory address conflict 2 The software is designed to operate on your system 3 Other software works on your system 4 The software that you are using works on another system If you received any error messages when using the software program refer to the information that comes with the software for a description of the messages and solutions to the problem If the items above are correct and the problem remains contact your place of purchase Netfinity Advanced System Management service problems Action Netfinity Advanced System Management Service reports a general monitor failure If the Service Processor Error LED CR49 on the system board is on have your system serviced See System Board LEDs on page 168 for the location of the LED Note Initially the Service Processor Error LED lights for one minute then the server restarts in an attempt to clear up the error If the Service Processor Error LED is lighted for longer than one minute a reboot did not resolve the error If the Service Processor Error LED CR49 is not on disconnect the Netfinity 5000 server from all electrical sources wait for 30 seconds reconnect the Netfinity 5000 server to the electrical sources and restart

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