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Hughes Satellite IP Modem R-BGAN User's Manual

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1. 180 60 40 120 100 80 60 40 20 o 20 40 60 80 100 120 140 160 180 expectations of coverage but Existing R BGAN Increased R BGAN Hire cra ped psi arse tee Restorer Coverage Coverage of service at the edge of coverage areas fluctuate depending upon a variety of conditions Existing R BGAN Fax 44 0 20 7728 1142 coverage after the first launch will be subject to some geographic conditions and therefore for approximately three months E mail askinmarsat Inmarsat com cannot be guaranteed Web wwwinmarsat com Phase 1 Coverage Area R BGAN Satellite IP Modem User Manual 1 inmarsat Extended R BGAN Coverage over Inmarsat 4 Fl amp F2 90 80 70 60 160 100 80 60 80 180 The Inmarsat s of but ana R BGAN Increased R BGAN Ne Coverage 7 E mail asi Web www inmarsat com Phase 2 Coverage Area with I4 Satellites The coverage map showsthe region where satellite coverage is possible with the two new Inmarsat I4 satellites Note that the actual ability to get Regional BGAN service in this coverage area isdependent upon a variety of factors including licensing conditions and the figure does not representa guarantee of service in any particularlocation contact your Service Provider for the latest information on service coverage R BGAN Satellite IP Modem User Manual 2 FARST TIME SET UP This section guides you through the
2. MC A n 1 HRST TIME SEE UP oeciaceccccistacctucvacewedacaatcustscuccucccudecseseecacewsadadscssucccsscecsaassueccvecessscuuddencdcvacesdsaudssstsescucessctecsads 3 UNPACKING mr a 3 MINIMUM SYSTEM REQUIREMENTS AND SOFTWARE INSTALLATION 4 Satellite IP Modem Software Insta atig 4 5 LAUNCH PAD QUICKSTART WIZARD 6 Q ickStait Wizard OVerVIeW EE a Ed 6 Step Unpack the Satellite IP Modem Ne 7 Step 2 Unpack the Satellite IP Modem Power 7 Step 3 Connecting the Satellite IP Modem to your PC 8 Step 4 Connecting Using USB ee 8 Step 4 Connecting Using Ethe met enne nnn nennen nns 9 Step 4 Connecting Using 9 Step 5 GPS location nio nere mie iui ieu pte annus 10 Step 6 Change the Modem Antenna 10 Step 7 Rough Pointing to Satellite nnnm nnne nnne 11 Step 8 Fine Pointing to the 15 Step 9 Exiting POINTING M oOd ee enne enne nnn nnne nennen snis nennen 17 QUICK REFERENCE n ca Rl aud Rr RR ER m Raw unu Cia EHE a ER ERE E ER s SERE FREE RER RUE 18 GLOBAL POSITIONING SYSTEM OPERATION ssss
3. y bgan inmarsat SATELLITE IP MODEM CONTROL PAD HOME NETWORK SETTINGS SECURITY MANAGEMENT Use Static Public Network 3 NETWORK IP Address SETTINGS ADVANCED Static Public Network Address 12 deik PROVIDER LOGIN DNS a0 a6 229 INFORMATION USER OPTIONS DNS Host 2 161 1235 BLUETOOTH PROPERTIES Service Provider Security Enable E ow Service Provider Login Information DOW Signal Quality Enable v zl Battery Level APN Value bgan rinmarsatcom Refreshed once a minute Apply Please exercise caution when making changes and consult your service provider before changing network settings After clicking on the Apply button restart the Satellite IP Modem and reboot your PC for the changes to take effect Network Settings Screen Use Static Public Network IP Address If this box is not checked the Satellite IP Modem usesan IP address automatically assigned by the network during the period when the Modem connectsto R BGAN Satellite IP Modem User Manual 31 the network This setting isthe default If this box is checked the Modem usesthe IP address you enter in the Static Public Network IP Address field that follows You should only check this box and enteran IP address if directed to do so by your Service Provider DNS Host 1 Primary Host Domain Name Service DNS Address An IP address is required in this field and wi
4. Connection broken by the Network Network connection failure due to PLMN not allowed Network connection failure because the Satellite IP Modem isin a Location Area LA where service is not allowed You are using a SIM card from a camerthat does not have a roaming agreement with your Service Provider Network connection failure because Modem was implicitly detached by the Network Network service not available due to lack of network resources Network service not available Network service not available Network service not available because cell accessisbaned Network service not available due to limited service R BGAN Satellite IP Modem User Manual rebooting the UT with latest System Information file s and valid GPS fix please contact yourService Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues in otherareas where service isallowed contact your Service Provider If the problem continues with an authorised SIM card contact your Service Provider If the problem continues contact your Service Provider The spot beam isdark and cannot be illuminated for Regional BGAN service If the problem continues contact your Service Provider The spot beam isdark and cannot be illuminated for Regional BGAN service If the problem continues conta
5. Signal Strength 0 0 Switch GPS Antenna Internal C External Apply Mute Beep Exit Pointing Fault Status 28 Terminal Equipment has been disconnected from the User Terminal Please es This page automatically refreshes twice every second Antenna Pointing Screen Satellite Overlap Region Try pointing to the IOR satellite first and checkthe signal quality meteras you point the antenna following Steps 7 8 Do not exit antenna pointing at this point in time Next try pointing to the AORsatellite and again checkthe signal quality meteras you point the antenna following Steps 7 8 Pick the satellite with the highest signal quality reading and then re point the antenna following Steps 7 8 Once thisis complete you can proceed to Step 9 and Exit Pointing If the network is not acquired afterexiting pointing reboot the modem and try pointing to the other satellite R BGAN Satellite IP Modem User Manual 12 R BGAN Satellite IP Modem User Manual Rough Pointing to Satellite ogan inmarsat SATELLITE IP MODEM CONTROL PAD POINTING POINTING EXIT POINTING GPS Validity Using Stored Location Compass ri aa Direction Point Antenna to These Settings Compass Direction 105 Ea SignalStenglh ZZ 5000 Switch GPS Antenna kiemal C Exemal Mute Beep Exit Pointing 1 Note the Compass Direction and Antenna Angle from pond You must have a valid Control Pa
6. with the modem 2 Yourservice provider will ha ve provided a SIM and configuration instructions separately 3 Insert SIM in SIM holder then insert the SIM FF holder into the modem as shown below sm SIEP 2 UNPACK THE SATELLITE IP MODEM POWER 4 Insert Battery afterthe SIM hasbeen installed 5 Plug in Powercable and charge the battery for 3 hours Power cable R BGAN Satellite IP Modem User Manual 7 3 CONNECTING THE SATELLITE IP MODEM TO YOUR PC 1 Place Satellite IP Modem outside on a flat surface with a clear view of the sky 2 Powerup Satellite IP Modem by pressing the Power button 3 Choose one ofthe following options to connect your PC to the Satellite IP Modem USB Ethemet Bluetooth gt IMPORTANT You must disconnect any existing LAN connectionson your PC before proceeding with installation You must verify that the proxy server settings in your browser are disabled For Microsoft Intemet Explorer select Tools Intemet Options Connections LAN Settingsand uncheck the box labelled Use a proxy server for your LAN For Netscape go to Advanced Preferencesand select Direct connection to the Intemet When complete please close your browser DO NOTFORGET YOU MAY NEED TO REC HEC K THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNEC TIO N SIEP 4 CONNECTING USING USB 1 Connectthe white USB cable to your computer and insert the other end of the connector into the Satellite
7. IP Modem 2 To checkthe active interface pressand hold the SELECT button fora few seconds If the USB light flashes red then USB is already selected If not pressthe SELECT button once ortwice asneeded to change the selection to USB After a short pause the Satellite IP Modem will restart with the USB interface selected If the Satellite IP Modem is under battery power it will power down press and hold power button to reapply power Note When plugging the USB cable for the first time you will see Windows installing a new driverforthe device R BGAN Satellite IP Modem User Manual 8 Eme 4 CONNECTING USING ETHERNET Ethernet 1 Connectthe blue Ethemet cable to yourlaptop s network interface and insert the other end of the connector into the Satellite IP Modem 2 To check the active interface pressand hold the SELECT button fora few seconds If the Ethemet light flashes red then Ethe met is already selected If not press the SELECT button once ortwice asneeded to change the selection to Ethemet Aftera short pause the Satellite IP Modem will restart with the Ethemet interface selected If the Satellite IP Modem is under battery powerit will power down hold power button to reapply power STEP 4 CONNECTING USING BLUETOOTH Power 1 To check the active interface press and hold the SELECT button fora few seconds If the Bluetooth light flashes red then Bluetooth is already sele
8. P du er i 23 EX 23 CONTROE DAD nici diri ien dd Gai Ei d oer eta dae Eee Hd 25 R BGAN Satellite IP Modem User Manual iv Poiniting iiie aee de eet a oce BERE e ctc OR ERE toes 25 Security e a a anaana A aea aana aa aa Eaa 26 ns P ET 27 Status WIDdOW ite d e etel be EC I CHAR RE et EM MEER RN LESER buen 28 Network Settings ue ee le Cte 31 Change Service Provider Login Information Ne 32 Advanced Settlhgs n e EAT Ebo earth fig 32 User O DEHODnS 34 Bluetooth i enia RH CH ERA ER 34 Bluetooth Passkey un nee eed nm ee nenne 35 PO nn EP 36 Restore Factory Defa 36 UPGRADE SA TELNE P M OBEM cr sad KR ERR Pen eR RR RR ERR En ea grau una 36 Upgrading Software un ans inne 36 Nowocal Copy Present eie EHE ee POSER ehe nee 37 opy Present eei wh a oe tse tio dari ote re i yen 37 Upgrading Software Using a Macintosh nnne nnne enne nnns 37 Lease User Group LUG Operation eene enn nennen nennen 39
9. can click the Complete Upgrade Later button If you are ready to complete the upgrade and the Satellite IP Modem is connected to the PC click the Complete Upgrade Now button to perform the upgrade UPGRADING SOFTWARE USING A MACINTOSH In orderto upgrade software you must first connect to the Intemet You can connect to the Inte met using the Satellite IP Modem dial up or LAN connection Once connected to the Intemet choose the Upgrade Satellite IP Modem option from the Launch Pad to launch the Satellite IP Modem Upgrader To check the Intemet for software R BGAN Satellite IP Modem User Manual 37 upgrades click on Options and select Check for Upgrade upgrade isavailable you are prompted to download the upgrade to yourcomputer Once the upgrade hasbeen downloaded the Upgrader will show the new software version in the New Software Version box If the Satellite IP Modem was used to accessthe Intemet you do not need to disconnect If you are not ready to complete the upgrade by connecting the Satellite IP Modem to your computer you can close the Upgraderand complete the upgrade later If you are ready to complete the upgrade and the Satellite IP Modem is connected to your Macintosh computer Click the Upgrade button The Upgraderthen completesthe upgrade process If you previously downloaded the latest upgrade and are cumently connected to the Satellite IP Modem the Upgrader shows you the versions of the new software and the software
10. connected to the Satellite IP Modem and have a supported web browserthat is java enabled Selecting the Apply Button implements any modifications ou make on the Control Pad screens and selecting the Note Cancel Button undoesany current not yet applied modifications After making any changesto the Configuration settings you must tum the Satellite IP Modem off and then on again POINTING The Pointing Screen provides the best way to orient the Satellite IP Modem towardsthe satellite The screen comes up automatically on the Control Pad when the Satellite IP Modem is powered up If you enable a SIM Personal Identification Number PIN and a Security Code you are prompted to enterthese values before advancing to other Modem Administration pagesin the Control Pad bgan inmarsat SATELLITE IP MODEM CONTROL PAD POINTING POINTING EXIT POINTING OPS Valider ing Stoned Location Point Antenna to These Semngs Campana DinecBan cies Aquin Satelite Nore Signal Strength Sern wanna CC ni Exel App Ext Poir 19 Terrina bian dicare hid Leber Tial Pina as ge aude neon Ay cond Pointing Screen R BGAN Satellite IP Modem User Manual 25 If Antenna Pointing is disabled the Pointing Screen will be bypassed See the Advanced Settings section foradditional information Follow the directions in the QuickStart Wizard foru
11. curently installed on the Satellite IP Modem Click the Upgrade button to complete the upgrade process R BGAN Satellite IP Modem User Manual 38 LEASE UsER GROUP LUG OPERATION The LUG operation mode allowsthe Userto subscribe to and receive a dedicated sub band resource from the network Please ask yourService Providerfor details regarding subscription and cost of this service This feature is controlled by the SIM card Once you subscribe to a LUG and insert the SIM into the modem the following screen options will be present on the MMI e The PROPERTIES screen will have the added feature to show IORand AOR System Information Versions plus it will also show the LUG ID bgan inmarsat y SATELLITE IP MODEM CONTROL PAD HOME SECURITY MANAGEMENT NETWORK SETTINGS USER OPTIONS BLUETOOTH PROPERTIES RESTORE FACTORY DEFAULTS OPEN STATUS WINDOW Signal Quality Battery Level Refreshed once a minute PROPERTIES Current Settings 3 5 1 04 01 2005 Not available Software Version IOR System Information Version AOR System Information Version Interface Mode Public Network IP Address Private Satellite Modem IP Address APN Value Satellite Modem IMEI Satellite Modern MAC Address User Type LUG ID Not available Ethernet 0 0 0 0 192 168 128 100 bgan r inmarsat com 5dddba 8c 5dddba 9 EFEFEF Special LUG User 31 Restore Factory Defaults Properties Screen for LU
12. process of setting up and configuring your Satellite IP Modem for the first time The steps presented should be followed in the order given When you are finished your computer and Modem will both be setup and ready to use Regional BGAN Satellite IP Modem rl UNPACKING Unpackthe modem and accessory box items Regional BGAN Satellite IP Modem AC MainsPowerAdapterand cable 100 240 VAC Rechargeable Lithium lon Battery pack USB cable Ethemet cable Installation CD User Manual this document Tie down Clips Your Service Provider will supply a Subscriber Identification Module SIM and Modem configuration instructions you will need those to accessthe network R BGAN Satellite IP Modem User Manual 3 MINIMUM SYSTEM REQUIREMENTS AND SOFIWARE INSTALLATION M You must have a desktop orlaptop Personal Computer PC running one of the following supported operating systems Windows NT4 0 service pack 3 Windows98 second edition Windows 2000 WindowsME Windows Macintosh OSXv10 lorlater Your PC must have a CD ROM drive in orderto run the software installation programme The computer must also have one ofthe following supported Intemet browsers If you do not curently have a browser the installation process will allow you to install one Windows only Microsoft Intemet Explorer version 5 5 or later ava Runtime Environment J RE 1 3 1 later must be installed this will be installed fo
13. system You can also accessthe Control Pad by typing 192 168 128 100 in your browser s address window UPGRADE SATELLITE IP MODEM The Upgrade Satellite IP Modem option allows you to connect to the Regional BGAN website and compare the software version curently installed in your Satellite IP Modem with the latest version available for use You can then download and install the latest version at your convenience UPGRADE SYSTEM INFORMATION The Upgrade System Information option allows you to connect to the Regional BGAN website and compare the System Information versions currently installed in your Satellite IP Modem with the latest System Information versions available for use You can then download and install the latest version at your convenience VIEW DOCUMENTATION The View Documentation option allows you to view thisand otherdocumentson line ratherthan having to search forthe printed versions Choosing the Exitoption endsthe Launch Pad programme and retums you to your computer desktop R BGAN Satellite IP Modem User Manual 23 HNS9101 BGAN Satellite IP Modem bgan inmarsat View QuickStart Wizard Launch Control Pad Upgrade Satellite IP Modem Upgrade System Information View Documentation Exit R BGAN Satellite IP Modem User Manual 24 Pr CONTROLPAD The Control Pad is used for Satellite IP Modem administration For the Control Pad to execute correctly you must have your computer properly
14. the Modem with a Bluetooth Passkey that passkey must be entered on the other device Bonding In the Bluetooth interface this term sometimes referred to as pairing refersto the ability of Bluetooth based devicesto establish a connection with each other On the Satellite IP Modem Control Pad Bluetooth screen by enabling ordisabling bonding you can detemine whether other Bluetooth devices can orcannot bond with the Modem If bonding isenabled the otherdevice must have the Modem sBluetooth Passkey Compass When going through the antenna Pointing Process you reference the compasson the Satellite IP Modem to get the correct direction needed forthe antenna Control Pad The Satellite IP Modem Control Pad program leads you to a seriesof menus used for Modem administration tasks such as checking the cument Modem status or setting network parameters R BGAN Satellite IP Modem User Manual 54 DHCP Dynamic Host Configuration Protocol DHCP isa communications protocol that lets network administrators manage centrally and automate the assignment of IP addresses in an organization s network Using the Intemet Protocol each machine that can connect to the Intemet needsa unique IP address You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically Discoverability In the Bluetooth interface this term refersto the ability of Bluetooth based devicesto find each other when
15. the next step If the powerlight is solid green orflashing green the Satellite IP modem is not in antenna pointing mode In this case tum the Satellite IP modem off and then backon SIEP 6 CHANGE THE MODEM ANTENNA SWITCH 1 Use the following instructions to change the modem antenna switch e Openthe modem antenna to the full upright position e Onthe bottom center of the inside of the antenna you will see a round slotted disk e Using a coin rotate the disk o pointing to the R position for nomal operation o pointing to EXT forthe operation using an extemal antenna Normal Position Rotated to R Position R BGAN Satellite IP Modem User Manual 10 STEP 7 ROUGH POINTING TO SATELLITE Use the following instructions to initiate the rough pointing sequence Please obtain a current GPS Fix before starting the rough pointing sequence With the modem software installed the antenna pointing screen will show which Inmarsat 4 satellite isin view See satellite coverage maps below R BGAN Satellite IP Modem User Manual 11 Note If you are in an overlap region of the satellite s coverage the pointing screen will show two satellites two compass directions and two antenna angles y bgan inmarsat SATELLITE IP MODEM CONTROL PAD POINTING EXIT POINTING POINTING GPS Validity Valid Point Antenna to These Settings Compass Direction 90 W 269 Antenna angie 167 28 Acquired Satellite None
16. they are in the same proximity On the Satellite IP Modem Control Pad Bluetooth screen by enabling ordisabling discoverability you can determine whetherthe Satellite IP Modem is discoverable ornot discoverable by other devicesusing Bluetooth DNS Domain Name Service a static hierarchical name service for TCP IP hosts The network administrator configuresthe DNS with a list of host namesand IP addresses allowing users of workstations configured to query the DNSto specify remote systems by host names ratherthan IP addresses On the Satellite IP Modem Control Pad Network Settings screen a primary and possibly a secondary DNSaddress supplied by your Service Provider must be assigned Ethemet Ethemet is a local area networking method used widely throughout the computer industry It is one of the three communications interfa ces supported by the Satellite IP Modem Fault Code A number which uniquely referencesan emorin a hardware or software system In the Satellite IP Modem if there isa fault detected the fault code and a description are displayed at the bottom of the Modem Control Pad Home and Status screens GPS Global Positioning System When the GPS receiver in the Satellite IP Modem getsa bearing on a GPS satellite the receiver computes and stores the Modem slocation on earth Thatlocation is used in the Pointing Processto obtain yourlocation relative to the Regional BGAN Satellite Inmarsat Regional BGAN Satellite IP Modem Referenc
17. ERTIES Current Settings Software Version 3 5 1 04 01 2005 IOR System Information Version Not available AOR System Information Version Not available PROPERTIES R FACTORY Interface Mode Ethernet Public Network IP Address 0 0 0 0 STATUS Private Satellite Modem IP Address 192 168 128 100 APN Value bgan r inmarsat com Satellite Modem IMEI amp dddba 9c Sdddba 9 Battery Level Satellite Modem MAC Address AHA Refreshed once a minute Restore Factory Defaults Current Settings Software Version and AOR Information Versions Interface Mode Public Network IP Address Private Satellite Modem IP Address APN Value Satellite Modem Intemational Mobile Equipment Identity IMEI Satellite Modem Media AccessControl MAC Addressand Closed User Group ID RESTORE FACTORY DEFAULTS The Restore Factory Defaults sc reen isa subset of Properties Restoring the factory defaults retumsthe Satellite IP Modem ssettingsto their original just out of the box state This does not change the security code or SIM parameters Please exercise caution when proceeding If you Restore Factory Defaults you will need to re enterany configuration information supplied by yourService Provider UPGRADE SATELLITE IP MODEM On occasion Satellite IP Modem software upgradesare made available to you These upgrades may add new features or fix minor problems The Launch Pad providesan option to upgrade the software The softwar
18. G User R BGAN Satellite IP Modem User Manual 39 UPGRADE SYSTEM INFORMATION On occasion the user is requested by the Fault Status display or their Service Providerto update the System Information version The Launch Pad provides an option to upgrade the System Information version HNS9101 BGAN Satellite IP Modem x bgan inmarsat View QuickStart Wizard Launch Control Pad Upgrade Satellite IP Modem Upgrade System Information View far new System Information Exit In orderto upgrade the System Information version you must first connect to the Intemet using the Satellite IP Modem dial up or LAN connection Once connected to the Intemet choose the Upgrade System Information option from the Launch Pad You will then be asked to check the Intemet forthe newest versions If you click YES prefered option the upgrader program connectsto the Intemet to check fora newer version If a newer version is not available a dialogue boxdisplaysthat you already have the latest version on your PC You can then choose to complete the upgrade by clicking the Complete upgrade now button Click the Complete upgrade laterbutton to stop the upgrade process If a newer version on the Intemet is available you are prompted to download it to yourPC Once the new version hasbeen downloaded a dialogue box displays prompting you to disconnectthe LAN orDial Up and connectthe Satellite IP Modem to the PC Note Wi
19. N Satellite IP Modem User Manual ii pacemakerand who wantto use a Satellite IP Modem should seekthe advice of their cardiologist If asa pacemaker user you are still concemed about interaction with the Satellite IP Modem we suggest you follow these guidelines Maintain a distance of 15 cm between the Satellite IP Modem and your pacemaker Maintain a distance of one meteraway from the front of the Satellite IP Modem s antenna Referto your pacemaker product literature for information on your particulardevice If you have any reason to suspect that interference istaking place tum off your Satellite IP Modem immediately Hearing aids Most new modelsof hearing aids are immune to radio frequency interference from Satellite IP Modemsthat are more than 2 metres away Manytypesof older hearing aids may be susceptible to interference making it very difficult to use them neara Satellite IP Modem Should interference be experienced maintain additional separation between you and the Satellite IP Modem R BGAN Satellite IP Modem User Manual iii TABLE OF CONTENTS SAFETY INFO RMA TION eI DE WARNING SYMBOLS USED THIS nnne nnne nena nasse nnn nane eene nina WARNING S FOR THE SATELLITE MODEM se TABLE OF CONTENDS TL L A M IV ui oj P ay ol ERE 1
20. OTRACTOR When you are positioning the antenna during the Antenna Pointing process the protractor providesthe current angle of the antenna so that you can adjust it to the Antenna Angle specified on the pointing screen COMPASS Reference the compass during the Antenna Pointing processto get the comect CompassDirection needed forthe antenna The illustration showsan example of a South West orientation e compasscan be affected when close to magnetic field or metallic objects Note R BGAN Satellite IP Modem User Manual 22 LAUNCH PAD The Satellite IP Modem Launch Pad menu will appearafter you have completed the installation steps and clicked the Finish or Done button on the last Installation panel Altemately the Launch Pad can be started by a double click on the Satellite IP Modem desktop icon VIEW QUICKSTART WIZARD The QuickStart Wizard is always there to guide you through the Satellite IP Modem setup procedures Should you experience problems afterthe initial setup orif you are required to set up orreinitialize the Satellite IP Modem from scratch you can again run through the steps outlined in the Wizard to ensure comrect Modem performance LAUNCH CONTROL PAD The Control Pad isused for modem administration tasks This programme gives you the ability to checkthe curent Satellite IP Modem statusand performance manage Modem security initialize and update network parameters and review the properties of your
21. Reset DATA USAGE Estimated total data transmitted 0 000 KBytes Rese BLUETOOTH Estimated total data received 0 000 KBytes Reset Apply PROPERTIES OPEN STATUS WINDOW Signal Quality Lifetime Data Usage Battery Level Lifetime Estimated data transmitted 0 000 KBytes Refreshed once a minute Lifetime Estimated data received 0 000 KBytes Whilst all reasonable efforts have been made to maximise the accuracy of the data usage software users are advised that accuracy may be affected by a variety of conditions Results should be used as a guide only and users should be aware that the results do not override the calculations contained in the invoices issued to them Data Usage Monitor e data usage figures provided on the screen are estimates only Thisfeature is not tied into the actual billing system HNS assumes no liability if differences are found between data usage figuresand youractual bill If the Satellite IP Modem is shutdown improperly user data alueson the lifetime session may be lost and not recorded BLUETOOTH The Bluetooth screen is limited to use with the Bluetooth interface Note the following wamingsbefore you attemptto modify the interface parameters Utilize this screen only if you are using the Bluetooth interface R BGAN Satellite IP Modem User Manual 34 Bluetooth control software on your computer must allow the direct entry of DNS information Please consult your Bluetooth device vendorto co
22. S Number and Description ISM card isnot installed Absence orincorect Powerdown install SIM card installation of the SIM card properly and try again 2 SIM card read write enor Failure to read from or write Powerdown and try again to the SIM card 3SM card acceshasbeen Failure to accessthe SIM blocked Please contact card due to too many failed your Service Provider attempts with an invalid PIN 4 SIM card hasbeen You replaced a SIM card improperly changed during with anotherafterthe an active session Power Modem wastumed on down and try again 5 SIM card isnot Hardware failure to access responding Power down the SIM card and try again R BGAN Satellite IP Modem User Manual SIM card may not be present Remove the SIM boot according to the instructions in the User Manual and verify that the SIM card ispresent SIM card may be inserted incorrectly Remove SIM card and make sure it is inserted according to the instructions in the User Manual SIM card may be damaged Visually inspect the SIM card and retum it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists retum the unit to your Service Providerfor service Powerdown the Satellite IP Modem and try again SIM card may be damaged Visually inspect the SIM card and retum it to your Service Pro
23. TIINGS The Advanced Settings sc reen is a subset of Network Settings R BGAN Satellite IP Modem User Manual 32 y bgan inmarsat SATELLITE IP MODEM CONTROL PAD HOME ADVANCED SETTINGS SECURITY MA ne MEN S MANAGEMEN Enable Antenna Pointing NETWORK SETTINGS Enable Antenna Pointing Audio Signal 7 ADVANCED SETTINGS Switch GPS Antenna internal C external VIDE 11 04 N Fixed Installation SER OPTIONS USER OPTIONS Apply BLUETOOTH ERTIES EN STATUS WINDOW Signal Quality Battery Level Refreshed once a minute Enable Antenna Pointing Display This checkbox determines whetherthe Pointing Display comes up each time the Satellite IP Modem is booted If the Modem is not moved between sessions this option can be deselected to bypassthe pointing state upon powerup However if the Satellite IP Modem is moved antenna pointing must be enabled to ensure optimum data throughput and performance Enable Antenna Pointing Audio Signal This checkbox associated with the Antenna Pointing display enablesor mutes audio through your computer speakers during pointing Switch GPS antenna This radio button should be set to whatevertype of GPSantenna is installed in your Satellite IP Modem Intemal or Extemal The Extemal option should be selected only when using the optional extemal GPS antenna accessory NEW FEATURE FIXED INSTALLATION Fixed Installation The Fixed Installation c
24. Upgrade System 40 1o 1 n co H 42 GENERAL TRO UBLESHO O TING Care ner He e e n Ran 42 FAUT CODES isc EE 46 LOSSARY 54 R BGAN Satellite IP Modem User Manual V INTRODUCTION Your Inmarsat Regional BGAN Satellite IP Modem provides portable high speed data communications via satellite Using Always On technology you can remain connected to the Intemet while only sending orreceiving the data that you need at speedsof up to 144kbits s just asif you were sitting at your office desk The Satellite IP Modem works with your computer using one of three common networking connections Universal Serial Bus USB Ethemet or Bluetooth wirelesstechnology While the Satellite IP Modem is very similarto other wireless data modems that you may be familiar with there are a few important operating differencesto note Please read this user manual carefully to understand all the aspects of operating your Satellite IP Modem Forfurther information regarding the BGAN service please consult http www inmarsat com mmi_latest COVERAGE inmarsat Extended R BGAN Coverage over Inmarsat 4 A ee See 704 82727722 2 Be pau Sr SS _ E 90 Se
25. action is required resume automatically when sending orreceiving data R BGAN Satellite IP Modem User Manual 53 GLOSSARY APN AccessPoint Name APNscan be assigned to each extemal network interface to allow communications among multiple Intemet Service Providers ISPs If use of multiple ISPs is required in your network on the Satellite IP Modem Control Pad Network Settings screen you can enable APN and enterthe value supplied by yourService Provider Bluetooth Bluetooth is a wireless technology interface method aimed at simplifying the communications among devices such as computers modems and mobile phones It is one of the three communications interfaces supported by the Satellite IP Modem Bluetooth Device Name A text label given to Bluetooth based devices the Satellite IP Modem Control Pad Bluetooth screen the default name of the Modem is Regional BGAN Satellite IP Modem You can click on and select the current name field entera new name then select the Change Name button to apply the new name Bluetooth Passkey A kind of Personal Identification Number given to a Bluetooth based device is used to prevent unauthorised Bluetooth devices from bonding with it On the Satellite IP Modem Control Pad Bluetooth Passkey screen the default passkey is blue To increase security you should change this passkey to a sequence of letters and numbers of your choosing up to a maximum of 10 characters For another device to bond to
26. ains good fora period of time consult with your service provider for this information even if you powerdown and move a short distance between sessions When you believe thisisthe case simply skip the GPS location step and complete the Regional BGAN satellite pointing operation priorto going directly onto the network Be sure to carefully point yourunit after every time it is moved STORED GPS LOCATION The most recent GPS location is stored in the Satellite IP Modem even when powered down Upon powerup if this stored GPS location is available the display indicates Using Stored Location Even so the Satellite IP Modem will attempt to update this GPS location since the Regional BGAN system will only allow access if your GPS location is not too old If the Satellite IP Modem isable to update the GPS location the status changes from Stored to Valid GPS location is shown as Invalid only under special circumstances when the stored information has been erased In any case you may wish to attempt network accessto see if service willbe granted R BGAN Satellite IP Modem User Manual 18 ANTENNA POINTING Esta blishing a new connection requires the careful orientation of the Satellite IP Modem towards the Regional BGAN Satellite The more precise thisalignment the faster yourdata will be able to travel overthe network To ensure precise alignment the pointing operation is divided into a rough pointing operation followed by a fine pointi
27. at your Service Provider User ID and password are correctly set on the Network Settings screen If they are 51 and try again correct and the problem continues contact your Service Provider 123 Network connection failure Requested QoS rejected by network Please modify parameters and try again 124 Network connection failure Invalid transaction id Reacquiring connection 125 Network connection failure Unknown Session Reacquiring connection 126 Network access blocked UT will attempt to reacquire connection 127 Network access blocked Radio priority is lessthan threshold UT will attempt to reacquire connection 128 GPS fix is too old Modem will attempt to reacquire connection after receiving a new GPS fix 129 Network access blocked GPSlocation may be too old If condition does not clear please obtain a new GPS location 134 Network service is not available Invalid position Network connection failure because the requested QoS rejected by the Network Network connection failure due to invalid transaction ID Network connection failure due to unknown session managerenor Network connection failure because network accessis blocked Network access 15 blocked due to the user s priority Notification of a GPS fix during or after Network connection procedure GPS fix may be too old R BGAN Satellite IP Modem User Manual Modify the Q
28. ause unknown Network connection failure due to insufficient resources Network connection failure unknown cause Network connection failure because service option is temporarily out of order Network connection failure The Modem was powered down while connected to the network Network connection failure because the APN is missing orinvalid Network connection failure due to rejection by the GGSN R BGAN Satellite IP Modem User Manual position is not valid fix If the problem continues contact your Service Provider Verify that the Modem hasan open view of the sky to get a GPS fix If the problem continues contact your Service Provider You should verify that the terminal has an open view of the sky to geta current GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down You will generally not see this code In order for you to deactivate the PDP you must power down the terminal If the problem continues contact your Service Provider Contact your Service Provider to get the correct network settings Verify th
29. ct your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider You should verify that the Modem has open view of the to geta GPS 50 available Invalid position Reacquiring connection 113 Network service is not available Invalid position forthe selected Service Provider Reacquiring connection 114 Network service is not available Invalid position forselected RAI Reacquiring connection 115 Network service is not available Unknown cause Reacquiring connection 116 Network connection failure Insuffic ient resources Reacquiring connection 117 Network connection failure PDP rejected for unspecified reason Reacquiring connection 118 Network connection failure Service option temporarily out of order Reacquiring connection 119 Network connection failure PDP deactivated by network Reacquiring connection 120 No network connection User initiated PDP deactivation 121 Network connection failure Missing orinvalid APN Please provide correct information and try again 122 Network connection failure Rejected by GGSN Please re enter User Network connection failure because the of an invalid GPS postion The GPS fix doesnot match the selected Routing Area Information RAI Network service not available c
30. cted If not press the SELECTbutton once ortwice as V needed to change the selection to Bluetooth Aftera short pause the Satellite IP Modem will restart with the Bluetooth interface selected If the Satellite IP Modem isunderbattery powerit will power down press and hold power button to reapply power Us 2 Place yourBluetooth enabled PC in proximity to the Satellite Modem so the PC can bond to it Use the factory default Bluetooth passkey blue when prompted for it by the Bluetooth control application on your PC 3 Enterinto the Bluetooth control application the DNS values from the configuration instructions given to you by yourservice provider This must be done even if those valuesare already entered into the Satellite IP Modem previously You may need to consult with your PC sBluetooth Device vendorregarding how DNS valuescan be entered into their Bluetooth Control application R BGAN Satellite IP Modem User Manual 9 5 5 GPS LOCATION 1 The Satellite IP Modem isnow attempting to locate itself using GPS This may take up to five minutes It is important that the Satellite IP Modem isplaced away from buildings trees and otherobstaclesthat might block a clear view of the sky 5 0 5 0 46 46 0 a 0 a Wait Power light altemating Proceed Power light red amber altemating green amber 2 When the powerlight changesfrom a red amberflash to an amber green flash proceed to
31. d interface as shown above these will be ocation for the compass 4 CE direction and Antenna Angle used to assist you in roughly pointing the Satellite IP to be displayed Modem antenna towards the satellite Rough pointing consists of determining the rough direction and elevation angle that the antenna needs to see the Regional BGAN Satellite 13 te Compass Direction Rough Pointing tc 1 Look at the Control Pad Pointing display and determine the Compass Direction needed for the antenna Rotate the Satellite IP Modem left and right to the correct compass direction Southwest Southeast tellite Antenna Angle 1 Look at the Control Pad Pointing display and determine the elevation angle needed for the antenna Tilt antenna up and down to the correct antenna angle Protractor should match number off C ontrol Pad 2 The small arrow on the Satellite IP Modem Protractor should point to the number that was read off the Control Pad R BGAN Satellite IP Modem User Manual 14 SIEP 8 POINTING TO THE SATELLITE Use the following instructions to fine point the antenna Fine Pointing to the Satellite wb IMPORTANT The reliability and speed of your connection to the network will be adversely impacted unless the antenna is correctly pointed towards the satellite Please follow these directions closely so that your Satellite IP Modem is optimally pointed Pointing interface Use t
32. de Step 12 of 12 gt 1 Your antenna is now optimally pointed Exit the m pointing mode by selecting the Exit pointing option on your Control Pad 2 Your service provider may have supplied additional instructions for configuring your Satellite IP Modem Select Exit Pointing option along with your SIM card If provided please refer to the configur ation instructions and make the required changes now If you are unable to successfully connect to the Internet please see the troubleshooting section of the Regional BGAN Satellite Modem User Manual Congratulations your modem is successfully connected It is recommended that you upgrade your modem s software to the latest version From the Launch Pad menu choose Upgr ade Satellite IP Modem and follow the upgrade instructions lt Back Nest Your service provider may have supplied additional instructions for configuring your Satellite IP Modem along with your SIM card If provided please refer to the configuration instructions and make the required changesnow If you are unable to successfully connect to the Intemet please see the troubleshooting section of the Regional BGAN Satellite IP Modem UserManual Congratulations your modem is successfully connected R BGAN Satellite IP Modem User Manual 17 QUICK REFERENCE This section servesasa reference guide identifying the key operational aspects of using the Regional BGAN system the Controls and Indicator
33. displayed asa separate window to provide a concise summary of Satellite IP Modem status R BGAN Satellite IP Modem User Manual 28 3 Status Microsoft Internet Explorer 4 15 x Satellite IP Modem Status Network Status Network Not Available Connection Type Ethernet Power Saving Active Battery Status Battery Not Charging Signal Quality 160 0 Beam Type Global Beam Battery Level GPS Antenna Type Internal Fault Status Reacquiring connection Satellite IOR This page automatically refreshes every two seconds Status Window This window gives you a summary of current Satellite IP Modem system configuration and performance When the Status Window isopen its information is updated every minute If you are running on battery power this will reduce the available operating time Network Status Available or Unavailable If the status is Available then the Satellite IP Modem is ready to send and receive yourdata network If the status is Unavailable then see the Fault Satusforan indication asto why a network connection is not available Connection Type USB Fthemet or Bluetooth Battery Status Battery charging on AC Mains or charged on AC Mains Signal Quality This bar graph providesan indication of satellite signal quality e Signal Quality status is a different measure of the received satellite signalthan the Signal Srength status shown on the pointing screen Seeing differences between the
34. e IP Modem cannotaccessthe intemet after successful pointing The antenna may Tum the Satellite IP Modem off and then backon again and not be pointed attempt antenna pointing again to improve the signal properly strength You may need to reposition the Satellite IP Modem verifying that there are no obstructions blocking the satellite signal and that the Modem hasa clear view of the sky in the direction of the satellite The Modem Referto the network settings supplied by your Service network settings Provider If the DNS Host settings are changed the PC must may not be be rebooted cormectly configured The browser may For Netscape go to Advanced Preferencesand select not be correctly Direct connection to the Intemet configured For Microsoft Intemet Explorer select Tools Intemet Options Connections LAN Settings and uncheck the box labelled Use a proxy serverfor your LAN YOU MAY NEED TO RECHEC K THIS BO X UPON RETURNING TO YOUR OTHER INTERNET CONNECTION No network access Interference from If you are nearanother satellite mobile terminal switch the or poor network other satellite other satellite mobile terminal off or move asfaraway as performance mobile terminals possible to avoid interference The battery will not charge The battery is defective Replace the battery After several years of average use a gradual decline may be expected The battery Checkthe battery contacts Clean the
35. e can be downloaded directly from the Intemet using any available access method including the Satellite IP Modem UPGRADING SOFTWARE In orderto upgrade software you must first connectto the Intemet You can connect to the Intemet using the Satellite IP Modem dial up or LAN connection R BGAN Satellite IP Modem User Manual 36 Once connected to the Intemet choose the Upgrade Satellite IP Modem option from the Launch Pad The upgrade programme first checks if your computer hasa copy ofthe Satellite IP Modem software the Local Copy Each time you upgrade the Satellite IP Modem a local copy ofthe software isplaced on your computer NO LOCAL COPY PRESENT If no local copy is present on yourcomputer the upgrade programme connectsto Intemet If an upgrade isavailable you are prompted to download the upgrade to your PC Once the upgrade hasbeen downloaded a dialogue box displays prompting you to disconnect the LAN or Dial Up and connect the Satellite IP Modem to your PC With some Windows Operating Systems you may need to reboot your PC afterconnecting to the Satellite IP Modem to enable the communications link If the Satellite IP Modem wasused to accessthe Intemet you do not need to disconnect If you are not ready to complete the upgrade by connecting the Satellite IP Modem to your PC you can click the Complete Upgrade Later button If you are ready to complete the upgrade and the Satellite IP Modem is connected to the PC clic
36. ed throughout this document asthe Satellite IP Modem this device implements and manages Regional BGAN satellite communications between your computer and Service Providers network via one of the three supported interface methods USB Ethemet or Bluetooth Interface Lights The interface lights on the Satellite IP Modem panel USB Ethemet and Bluetooth 1 indicate the state of the curently active interface during Normal Operational Mode or2 serve asa bargraph to indicate relative signal strength during Pointing Mode R BGAN Satellite IP Modem User Manual 55 Launch Pad The Satellite IP Modem Launch Pad displayed on your computer isa list of options that allow you to set up or modify Modem network and communications parameters monitor Modem system performance and upgrade Modem software Normal Operational Mode In this mode the Satellite IP Modem is connected to your network allowing you to perform standard system activities such as Intemet browsing The other mode of Modem operation is Pointing Mode Pointing Mode In this mode using the Satellite IP Modem Protractorand Compass and referencing the Pointing Screen for indications of signal strength you manipulate the Modem antenna to getthe optimum GPS location and Inmarsat Regional BGAN Satellite signal strength for your network connection Pointing is required during Modem setup or if the Modem hasbeen moved from its previous location Once you have obtained the best antenna po
37. ersonal injury or death Do not attempt to ground the optional extemal antenna unless you have the skillsto do so in accordance with local electrical codes Do notoperate during Electrical Storms Operation of the Satellite IP Modem during electrical storms may result in severe personal injury ordeath Disconnect the Satellite IP Modem from computer and store unit indoors if lightning is anticipated in the area of operation R BGAN Satellite IP Modem User Manual i gt gt General Handle your Satellite IP Modem with care The enclosure is weather resistant per IEC 60529 IP44 however do not submerge the unit or expose itto severe rain storms Avoid exposing your Satellite IP Modem to extreme hot orcold temperatures The operating temperature range ofthe Satellite IP Modem is 109C to 55 C Avoid placing your Satellite IP Modem close to cigarettes open flamesorany source of heat Changesormodificationsto the Satellite IP Modem not expressly approved by Hughes Network Systems could void your authority to operate this equipment Only use a soft damp cloth to clean yourSatellite IP Modem To avoid impaired Modem performance please ensure your Satellite IP Modem s antenna is not damaged orcovered with foreign materiallike paint orlabelling When inserting the SIM do not bend the SIM ordamage the contactsin any way When connecting the interface cables do not use excessive force In the vicinity of blasting work and in explosive env
38. he Control Pad to optimally fine point the antenna The Control Pad pointing screen has a ule sone signal strength bar graph and numeric value to assist in accurate antenna pointing The orange peak hold bar at the end of the blue bar identifies the highest signal strength measured during antenna pointing and will help you optimize the pointing direction Note The power light must be flashing red amber amber green Ifthis is the case turn the Satellite IP Modem off and then back on to reenter the pointing display R BGAN Satellite IP Modem User Manual 1 To find the optimal antenna pointing direction rotate the Satellite IP Modem slowly left and right a small amount Find the center peak of the signal strength using one of the methods described on the prior pages Once a peak has been found keep the Satellite IP Modem pointing in that direction 2 To find the optimal antenna pointing elevation tilt the antenna slowly up and down a small amount Find the center peak of the signal strength using one of the methods described on the prior page Once a peak has been found keep the Satellite IP Modem antenna at that angle Tilt antenna up and down R BGAN Satellite IP Modem User Manual 16 SIEP 9 POINTING MODE Use the following instructionsto complete the connection of yourSatellite IP Modem to the Inte met gt Satellite IP Modem QuickStart Wizard _ ini xl Exit Pointing Mo
39. he Control Pad with a different SIM than the one that wasin the Modem when the Security Code wasenabled By default the Security Code isnot enabled Change Security Code If the Security Code Enable boxis checked and you would like to enter the Code forthe first time or change an existing Code click this option You will be required to enterthe Old Code the New Code and the New Code again forconfimation Apply or Cancelthe changes If you forget the security code you will not be able to use the Satellite IP Modem with a different SIM When you enterthe Security Code forthe first time no old Security Code entry is required Whenever you enteror modify the Security Code you must exit the Control Pad exit he Launch Pad and tum the Satellite IP Modem off and hen on again so that the new settingscan take effect HOME The Home screen displa ys summary status information about the Satellite IP Modem Ay bgan inmarsat SATELLITE IP MODEM CONTROL PAD HOME HOME SECURITY MANAGEMENT Network Status Acquiring NETWORK SETT INI S Connection Type Ethernet USER OPTIONS s BLUETOOTH Page refresh if Network Status or Fauk Status changes PROPERTIES OPEN STATUS WINDOW Signal Quality Refrested a minute To check for updates click the following link l inmarsat com up Home Screen You can navigate among allthe various Control Pad functions by selecting them from the menu on the left side of the sc
40. heck box is for those Users that have their terminal installed in a fixed location and want to be able to leave it unattended If thisboxis checked and the terminal receives an enor message that requires a manual reboot of the terminal the terminal will now automatically reboot on its own and bypassantenna pointing This will allow the terminal to obtain a new connection with the satellite without any User intervention Select the Apply button to implement your modifications Whenever you modify any settings on the Advanced Network Settings screen you must exit the Control Pad exit he Launch Pad and power the Satellite IP Modem off and R BGAN Satellite IP Modem User Manual 33 ES hen backon so that the new settingscan take effect USER OPTIONS The UserOptions screen allows you to monitor data usage Data Usage Monitor Click on this link or choose the Data Usage option on the menu if you would like to view estimates of yourdata usage Data usage figuresare obtained by counting the bytesin the IP packets received by and sent from the R BGAN terminal You can view both per session and lifetime data usage counts To reset the data counters of a session simply select the resetbutton for either transmit or receive and click on the Apply button y bgan inmarsat SATELLITE IP MODEM CONTROL PAD HOME DATA USAGE SECURITY MANAGEMENT NETW Session Data Usage SETTINGS USER OPTIONS ti 1 itted N
41. inmarsat r bgan User Manual Satellite IP Modem Revision K Copyright 2005 Hughes Network Systems LLC All rights reserved This publication and its contents are proprietary to Hughes Network Systems LLC No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems LLC 11717 Exploration Lane Germantown Maryland 20876 Hughes Network Systems LLC has made every effort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitnessfora particular purpose Trademarks All trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems LIC neither endorses nor otherwise sponsors any such products or services referred to herein HUG HES and Hughes Network Systems are trademarks of Hughes Network Systems LLC Bluetooth isa trademark owned by Bluetooth SIG Inc and is used by Hughes Network Systems under license INMARSATisa trademark of the Intemational Mobile Satellite Organisation The Inmarsat LOGO and the trademark BGAN are trademarks of Inma
42. ironments Neveruse the Satellite IP Modem where blasting work is in progress Observe all restrictions and follow any regulations or rules Areas with a potentially explosive environment are often but not always clearly marked Do not use the Satellite IP Modem while ata petrol filing station Do not use nearfuel or chemicals Qualified service Do not attempt to disassemble your Satellite IP Modem The Satellite IP Modem does not contain consumerserviceable components Only qualified service personnel may install or repairequipment Batteries and accessories Use approved batteries HNS P N 3003082 0001 and accessories only Use of non approved accessories may result in loss of performance damage to the Satellite IP Modem fire electric shock or injury AC Mains power adapter FRIWO Model SDA5012 isforindooruse only Ithasan indooroperating temperature range of 10 C to 55 and provides an output voltage of 12 VDC The storage capability of the battery decreases when operated below 10 C If the battery is charged at too high a temperature the battery light will flash red Connecting devices Never connect incompatible products When connecting the Satellite IP Modem to any other device read the device s User Manual for detailed safety instructions Pacemakers The various brandsand modelsof cardiac pacemakersavailable exhibit a wide range of immunity levelsto radio signals Therefore people who weara cardiac R BGA
43. k the Complete Upgrade Now button The upgrade programme then launchesthe Satellite IP Modem Upgraderto install the new software on the Satellite IP Modem The Upgrader shows you the versonsofthe local copy software and the software currently installed on the Satellite IP Modem If the version stored locally is newer higher numbered version than the installed Satellite IP Modem software click the Upgrade button The Upgraderthen completesthe upgrade process LOCAL COPY PRESENT If a local copy isalready present on the PC a dialogue boxdisplaysasking you if you want to checkthe Intemet fora newer version If you click Yes the upgrade programme connectsto the Intemet to check fora newer version If a newer version isnot available a dialogue box displays stating that the local version is the latest version You can then choose to complete the upgrade by clicking the Complete Upgrade Now button Click the Complete Upgrade Laterbutton to stop the upgrade process newer version on the Intemet isavailable you are prompted to download the upgrade to your PC Once the upgrade hasbeen downloaded a dialogue box displays prompting you to disconnectthe LAN orDial Up and connectthe Satellite IP Modem to the PC With some Windows Operating Systems you may need to reboot your PC after connecting to the Satellite IP Modem to enable the communications link If you are not ready to complete the upgrade by connecting the Satellite IP Modem to yourPC you
44. ll be supplied by yourService Provider DNS Host 2 Secondary Host DNS Address Service Provider Security Enable If this box is checked you can enter a UserID and Password for authentication between the Satellite IP Modem and your Service Provider Your Service Provider will let you know if this step is required and give you the necessary information APN Enable If use of multiple Intemet Service Providersis required you can checkthis box and enterthe appropriate Access Point Name APN value You should modify these fields only if directed to do so by yourService Provider Apply Cancel If you want the values you have entered to be processed click the Apply button exitthe Control Pad and Launch Pad and rebootyour computer You will also need to tum the Satellite IP Modem off and then on again so that the new settings can take effect If you want the values you have entered to be ignored because of error oruncertainty click the Cancel button and the Network Settings remain asthey were with no reboot required CHANGE SERVICE PROVIDER LOGIN INFORMATION The Service Provider Login Information screen is a subset of Network Settings Utilize this screen only if you have been given the necessary information from your Service Provider To change the Service Provider Password you are required to enterthe Old Service Provider Password the New Password and the New Password again for confirmation Apply or Cancel the changes ADVANCED SE
45. m if necessary If the contacts are dirty or battery isdamaged replace it damaged R BGAN Satellite IP Modem User Manual 44 Satellite IP Modem stops sending data even with good network connection and sufficiently charged battery The indicator lights blink red The Satellite IP Modem cannot enterantenna pointing mode while you are trying to reposition the antenna After Satellite IP Modem exits antenna pointing mode the Signal Quality meteron the Control Pad changesfrom time to time Antenna moves after pointing R BGAN Satellite IP Modem User Manual Modemy battery is overheated Antenna pointing mode cannot be accessed without powercycling the Modem The Modem is configured to skip antenna pointing Normal behaviour The Satellite IP Modem was moved by the wind Let the Modem battery cool down Wait until the Indicator Lights stop blinking red to continue Tum the Modem off and on again to enter antenna pointing mode Go to the Advanced Network Settings page on the Control Pad and check Enable Antenna Pointing Display There are several types of channels used by the Modem each with different signal strengths Because the Signal Quality meter measures the channel curently in use there may be slight differences in what the meter showsas channels are changed from one type to another Use tie down clips provided with the Modem to fix the unit in place 45 FAULT CODE
46. mber then the GPS location has not been updated since power up If the Light is switching between amberand green then the GPS location has been updated since powerup In any mode if the Power Light is flashing red there isa fault or error in the Satellite IP Modem R BGAN Satellite IP Modem User Manual 20 SELECTBUTION The Select Button controls the selection of the interface between your computerand the Satellite IP Modem All Operational Modes Pressing and holding this button down fortwo seconds will display the curment selected interface and battery state Pressing this button again changes from the active interface to the next one cycling through Universal Serial Bus USB Ethemet and Bluetooth until you have made the desired selection indicated by the illumination of the selected interface Light Once you have selected the new interface the Modem will shut itself off after approximately three seconds If AC Mainsis connected to the Modem it will restart itself If the Modem is under battery power you will need to restart the modem by pressing the Power Button INTERFACE LIGHTS The USB Ethemet and Bluetooth Lights indicate the state of the currently active interface Normal Operational Mode Only the Light of the selected active interface is lit If the Interface Light is green the Satellite IP Modem is properly connected to the Regional BGAN network If the Interface Light is amber the appropriate interface hasbeen selec
47. nd make sure that it is inserted inserted incomectly according to the instructions in QuickStart Wizard SIM card contacts Clean the SIM card contacts with a dry cloth may be dirty The Control Pad The correct Follow the instructions in the QuickStart Wizard to select the will not launch interface USB correct interface on the Satellite IP Modem when the Launch Ethemet Bluetooth Control Pad was not chosen option is selected from the Launch Pad window If the comect Reboot the PC orgo to a Command Prompt and enter interface was ipconfig release followed by ipconfig renew chosen the PC may not have been able to discover the Satellite IP LAN connection R BGAN Satellite IP Modem User Manual 42 The Control Pad appearsto lock up afterit has been successfully launched Primary LAN connection to the Modem does not function The compassdoes notappearto work correctly The Security Code appearsto be invalid The SIM PIN code appearsto be invalid The Satellite IP Modem cannot locate itself using GPS The Signal Strength meter on the R BGAN Satellite IP Modem User Manual The browser may not be conectly configured Java isnot enabled on your browser The interface cable isnot plugged in conectly The PC Windows network settings may not be configured conectly The PC can only have one active LAN connection When connected to the PC the Modem mu
48. nfirm that DNS entry is possible with your device Ensure that your Bluetooth device supports LAN access profile For configuration of LAN access profile please referto your Bluetooth device user manual Bluetooth Device Address System assigned displa y only Bluetooth Device Name The default name is Regional BGAN Satellite IP Modem Click on and select the current name field enterthe new name then select the Change Name button to apply the new name Discoverability These radio buttons determine whetherthe Satellite IP Modem is discoverable or not disc overable by other devices using Bluetooth The default setting is discoverable which means that other Bluetooth devices can find the Satellite IP modem when they are in the same proximity Bonding These radio buttonsthat determine whetherthe Satellite IP Modem accepts bonding or does not accept bonding with other devices using Bluetooth The default setting is accepts bonding bonding may sometimes be refered to as pairing which meansthat other Bluetooth devices can establish a connection to the Satellite IP Modem Generally the Bluetooth Passkey must be entered on the bonding Bluetooth device forbonding to be successful Bonding must occur before data exchange can occur between two Bluetooth devices List of up to the last four devices bonded to the Satellite IP Modem their description and cument connection status These are displa y only fields You can click on the Unbond b
49. ng operation To assist in rough Satellite IP Modem orientation the stored GPSlocation is used to obtain your location relative to the satellite Using this geographic location data direction and elevation angle information is supplied to you on your computer s display You can use this information in conjunction with the Satellite IP Modem scompassand elevation angle scale to obtain an initial orientation towardsthe satellite Once you have done this station yourself with your Satellite IP Modem s lid the antenna opened away from you like the display screen of a laptop computer and look out and over it to ensure that nothing but open sky is between the Modem slid and the Regional BGAN Satellite If the view is blocked by trees mountains buildingsorsimilar objects then you must relocate the Satellite IP Modem This manipulation is called the Rough Pointing procedure Clear open sky between the Modem and the Satellite is 1 required to establish a Do notstand in front of the Antenna communication link p The Satellite IP Modem emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body partsin front of the antenna when system is operational Once you have completed rough pointing the connection can be tuned using the fine pointing procedure The tuning consists of small changes in direction rotation of the modem and small changesin elevation angle small up and down moveme
50. nt of the modem slid Signal meters are located on the modem and computer display you can use either one to maximize your signal strength Finding the maximum for both the direction and elevation angle settings ensuresthe best performance from your modem R BGAN Satellite IP Modem User Manual 19 CONTOLSAND INDICATORS The figures below illustrate where the Control Buttons and Lights are located on the Satellite IP Modem and the functions of each Bluetooth amp Battery POWER BUTION The Power Button tumsthe Satellite IP Modem poweron and off To tum on the Regional BGAN Satellite IP Modem push the Power button down until the Power Light illuminates To tum off the Satellite IP Modem push the Power button down until the Power Light darkens at least two seconds The Modem will shut off a few secondslater When the Satellite IP Modem isfirst connected with the AC Main power the Modem will power on immediately Note that when the Satellite IP Modem isattached to AC Main power the Modem still supports battery charging while the Modem istumed off POWER LIGHT When the Satellite IP Modem is powered down the Power Light is off Normal Operational Mode The Power Light is green if the Modem isrunning on AC Mainspower and flashing green if the Modem ison battery power Pointing Mode The Power Light displays as one of two switching colour states related to GPS acquisition If the Light is switching between red and a
51. oS settings and try again If the problem continues set all QoS settings to the default values and try again If the problem continues with the default values contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network accessis blocked The network will send the Modema timer value and the Modem will attempt to connect again when the timeris complete If the problem continues contact your Service Provider You are blocked from Network access due to your network priority If the problem continues contact your Service Provider A new GPS fix is sent to the network that is more current than the one sent when the connection was acquired The Modem will reacquire the connection If the problem continues and a new connection cannot be made contact your Service Provider Verify that the Modem hasan open view of the sky to get a GPS fix If the problem continues contact your Service Provider Connection failure due to Verify that the Modem hasan open invalid GPS information for view of the sky to get a current GPS fix 52 for selected LAI Global beam Reacquiring connection If the problem continues after rebooting the UT with latest System Information file s and valid GPS fix please contact yourService Provider 135 Stand by mode Powersaving mode isactive Thisisonly a UTstatusreport No user Normal operation will
52. ork connection failure because the useris not allowed to connect to the Network Network connection failure because the Modem isnot allowed to connect to the Network Network connection failure because you are not identified asa subscriberto the service Network connection broken with an unknown cause Network connection failure due to use of invalid parameters Network connection failure caused by LLC or SNDCP failure Network connection failure your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists retum the unit to your Service Providerforservice SIM card was incorrectly programmed and is missing one or more required fields The SIM card must be replaced by another from your Service Provider Your authorisation has been removed by yourService Provider SIM card IMSI is not authorised Contact yourService Providerto regain service The Modem authorisation has been removed by your Service Provider Modem IMEI is not authorised Contact your Service Provider to regain authorised service Contact your Service Provider to receive authorised service Your Service Provider should check the subscription entries in the Home Location Registry Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Contact yo
53. ory package Mute Unmute Signal Beep An audible beep to provide a relative indicator of signal status faster beep higher signal quality can be emitted from your computer speaker dunng the Pointing Process Select this button to Mute or Unmute the sound Exit Pointing Select this button to leave the screen after optimum signal strength hasbeen achieved This action will take you to the home screen on the Control Pad SECURITY MANAGEMENT The Security Management screen allows you to impose a tighter level of security on your Satellite IP Modem SIM PIN Enable If this box is not checked there is no prompt fora SIM PIN after you invoke the Control Pad If thisboxis checked a prompt requests you to enterthe SIM PIN each time you run the Control Pad This helps prevent unauthorised use of your SIM To change the setting simply modify the check boxasdesired enter the current SIM PIN and click on the Apply button Change SIM PIN If the SIM PIN Enable boxis checked and you would like to change the existing PIN click thislink or choose the CHANGE SIM PIN option on the menu You will be required to enterthe Old PIN the New and the New PIN again for confirmation Apply or Cancel the changes R BGAN Satellite IP Modem User Manual 26 Security Code Enable If this box isnot checked there is no prompt fora Security Code after you invoke Control Pad If thisboxischecked a prompt displaysforthe Security Code entry each time you run t
54. osh computerto initiate the software installation If the programme does not automatically begin use your Windows Explorer utility to find setup exe on the installation CD Double click that programme to start the installation process Follow the steps provided by the Installation Wizard When installing the Satellite IP Modem Software for Macintosh a new volume wil appearon your Desktop called Regional BGAN Satellite IP Modem and a window will appear with installer and documentation icons Double click the Regional BGAN Satellite IP Modem installation package to start the installation process Follow the steps provided by the Installer If you are ready to start working with your Satellite IP Modem leave the Start the Launch Pad option enabled J ust click on the Finish button to complete the software installation and begin the next phase of setting up your Satellite IP Modem If you wish to defer this activity until later uncheck this option and click on the Finish button You will find a Satellite IP Modem icon on your Windows desktop that allows you to start the next phase of set up whenever you are ready If you are using a Macintosh the Launch Pad will be automatically launched after installation is complete You will also find an aliasto the Satellite IP Modem Launch Pad application on your desktop R BGAN Satellite IP Modem User Manual 5 b LAUNCH PAD QUICKSTART WMZARD The Satellite IP Modem Launch Pad menu is ay displa
55. ovider If the SIM PIN isblocked contact yourService Providerto obtain the PUK PIN Unlock Key code Enterthe PUK when prompted Make sure no obstruction is blocking the GPS antenna and thatthe Modem hasa clearview of atleast 3 4 of the sky Make sure that you do not place yourhand oranother object overthe GPSantenna Wait for 5 minutes Switch the Modem off and on again Go to the Advanced Network Settings page on the Control Pad and set Switch GPS Antenna to intemal Java notenabled Enable Java applications on the browser on the browser 43 pointing screen Rough pointing not Follow the instructions in the QuickStart Wizard to correctly does not change completed complete rough pointing when moving the conectly antenna The Satellite IP Modem cannot find the satellite No signal or weak signal Make sure no obstruction is blocking the satellite signal Make sure that the Modem hasa clear view of the sky in the direction of the satellite Be aware that window glass may reduce the signal level Check that the antenna is pointed using the comect compass direction and antenna angle from the Control Pad Pointing screen Checkthe antenna switch to make sure that L isselected forRegional BGAN service The Control Pad You did not exit Click on the Exit Pointing button from the Pointing page canbe antenna pointing successfully mode activated but the Satellit
56. owing Some general hardware and software problems you may encounter in the installation and operation of the Satellite IP Modem along with the possible source of these problemsand how to comect them System fault codesand descriptions reported to you by the Satellite IP Modem on the Control Pad screens along with their possible causes and solutions GENERAL TROUBLESHOOTING Battery needs Charge the battery Check Battery Light or Control Pad for recharging charging indication The battery is not Remove and reinsert the battery Make sure the battery latch inserted properly is in its farthest right hand position afterthe battery is inserted The battery contactsare dirty or damaged Satellite IP Modem will not switch on or will not stay on when under battery power Checkthe battery contacts Clean them if necessary If you find any damage replace battery The Modem was When the Modem isreset while underbattery power no AC reset while under Mains connected you must tum it back on manually This is battery power a nomal operation forthe Modem SIM card enor SIM card or SIM Visually inspect the SIM card and SIM card contactsand card contactsmay retum SIM card to your Service Provider if it is damaged be damaged SIM card may not Remove the SIM boot according to the instructions in be present QuickStart Wizard and verify that the SIM card is present SIM card may be Remove the SIM card a
57. r you by the installation CD Netscape Communicator version 7 0 or later ava must be active Microsoft Intemet Explorer 5 for Macintosh or later Macintosh Safari 1 0 Beta orlater Your PC must support one ofthe following interfaces Universal Serial Bus USB Ethemet RJ 45 Bluetooth wirelesstechnology running the IP protocol You must disconnect any existing LAN connections on your PC before proceeding with installation Thisavoids any Notes conflict with the network configuration that you are setting up forthe Satellite IP Modem You must verify that the proxy server settings in your browser are disabled For Microsoft Intemet Explorer select Tools Intemet Options Connections LAN Settings and uncheck he boxlabeled Use a proxy serverfor your LAN For Netscape go to Advanced Preferencesand select Direct connection to the Intemet When complete please close our browser DO NOTFORGETYOU MAY NEED TO RECHECK IS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION e USB and Bluetooth interfaces are not supported with Windows NTorMacintosh OS X Notes e Bluetooth control software on yourcomputer must allow he direct entry of DNS information Please consult your Bluetooth device vendorto confirm that DNS entry is possible with your device R BGAN Satellite IP Modem User Manual 4 SATELLITE IP MODEM SOFTWARE INSTALLATION Insert the installation CD into the C D ROM drive of your PC orMacint
58. rbecause of a weak signal due to obstructions or geographic position such as extreme latitude orlongitude Contact your Service Providerto verify coverage for yourlocation Powerdown the Satellite IP Modem and try again If the problem continues contact your Service Provider The Service Provider should verify that you have the comect network settings Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider 48 Number and Description 25 Network connection failure GPRS stack could not detach from MUX interface Power down and try again 26 SIM card eror IMSI field islongerthan 8 bytesand is invalid Please contact your Service Provider 27 GPRS software intemal failure GPRSstack message subscription failure Please contact your Service Provider 28 Terminal Equipment has been disconnected from the User Terminal Please establish the connection 29 Network access blocked GPSfixistoo old Power down and try again UT will attempt to reacquire connection after receiving a new GPSfix 30 Network service is not available Invalid position forselected LAI Please powerdown and contact our Service Provider 38 Network access bloc ked Sto
59. red GPS data may not reflect true location Please obtain a new GPSlocation 39 User Info encoded in SIM is not supported at your reported location 40 Network connection failure Please update System Information versions with Sysinfo Upgraderand GPS fix then reboot the UT Orcontact yourservice provider Intemal software error SIM card may have been programmed inconectly Intemal software error The connection between Terminal Equipment and User Terminal hasbeen removed or The interface cable between Terminal Equipment and User Terminal is not plugged in properly The GPS fix is invalid or UTis unable to obtain the valid GPS fix Network connection failure due to invalid position Connection failure due to invalid GPS information The User Info encoded in the SIM card is not allowed for wireless service in the current area The System Information file s and the GPS position are unknown R BGAN Satellite IP Modem User Manual Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider SIM card was incorrectly programmed The SIM card must be replaced by another from your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Remove and reinsert the interface cable from both the PC and the Modem When done reboot the UT Verify that the Modem hasan open view of the sky to ge
60. reen Signal Quality Displa yed on all Control Pad screens thisbargraph providesan indication of satellite signal quality To save power thisindication updates slowly overtime To ensure you R BGAN Satellite IP Modem User Manual 27 have fresh information press reload button on your browserto update the page display e Signal Quality status is a different measure of the received satellite signal than the Signal Strength status shown on the pointing screen Seeing differences between these two levelsis normal and notan indication of a problem with your Satellite IP Modem Battery Level Displayed on all Control Pad screens thisbargraphs providesan indication of remaining battery capacity Green nomal indication of battery level Red almost fully discharged Amber charging underextemal power To save power this indication updates slowly overtime To ensure you have fresh information pressthe reload button on your browserto update the page display Fault Status Any faults or erors detected by Control Pad are displayed nearthe bottom of the screen Network Status Available Acquiring or Unavailable If the statusis Available then the Satellite IP Modem isready to send and receive your data overthe network If the status is Unavailable then see the Fault Statusforan indication of why a network connection is not available Connection Type USB default Ethemet or Bluetooth STATUS WNDOW The Status Window is
61. resson the Intemet Computers use IP addressesto locate and talkto each otheron the Intemet If Static IP addressing isenabled on the Satellite IP Modem Control Pad Network Settings screen you must enteran IP address supplied by your Service Providerin the Static Public Network IP Address field that follows USB The Universal Serial Bus interface isa standard protocol for many computer peripheral devices including modems scanners digital cameras printers and others It isone of the three communications interfaces supported by the Satellite IP Modem R BGAN Satellite IP Modem User Manual 56 R BGAN Satellite IP Modem User Manual NOTES 57 www inmarsat com MCN 3003623 0001 PRINTED IN THE USA
62. rsat IP Company Limited All trademarks are licensed to Inmarsat Limited SAFETY INFORMATION For your safety and protection read thisentire user manual before you attempt to use the Regional BGAN Satellite IP Modem In particular read this safety section carefully Keep this safety information where you can referto it if necessary WARNING SYMBOLS USED IN THIS MANUAL This section introducesthe varioustypes of wamings used in this document to alert you to possible safety hazards WARNING AN Potential radio Frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the wa ming instructionsto avoid injury to eyes orother personal injury WARNING N Where you see this alert symbol and WARNING heading strictly follow the waming instructionsto avoid personal injury DANGER Electric shock hazard Where you see this alert symbol and DANGER heading strictly follow the waming instructionsto avoid electric shock injury ordeath WARNING S FOR THE SATELLITE IP MODEM Do not stand in front of the Antenna This device emits radio frequency energy when in the transmit mode To avoid injury do not place head orotherbody partsin front of the satellite antenna when system is operational Maintain a distance of one meteraway from the front of the Satellite IP Modem santenna ground the Antenna Failure to properly ground the optional extemal antenna may result in severe p
63. ry again 24 Network connection failure GPRS stack could not attach to MUX interface Power down and try again Network connection failure Contact your Service Providerto regain because the service option is authorised service The Service Provider not supported Network connection failure because user wasnot was not subscribed to the service option Network connection failure because network assigned an N SAPI that is already being used The connection was deactivated by the Network Connection failure due to SM network failure Too many failed attempts 4 to connectto the Network Assignment of an invalid IP address by the network during connection Network connection failure due to lack of a response from the network Network connection failure due to a protocol error Intemal software error R BGAN Satellite IP Modem User Manual should check the subscription entries in the Home Location Registry Contact your Service Providerto regain authorised service The Service Provider should check the subscription entries in the Home Location Registry Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider This failure may occu
64. s on the Satellite IP Modem and the functions ofthe Launch Pad software GLOBAL POSITIONING SYSTEM OPERATION Your Satellite IP Modem contains an integrated Global Positioning System GPS receiver that is used to provide location information to the Regional BGAN system GPSlocation information is required for system accessand the reception of a new GPSlocation is attempted automatically every time the Satellite IP Modem is powered on Foroptimum GPS signal reception make sure the Satellite IP Modem is positioned in a roughly horizontal placement with the lid closed Since GPS receivers must see a large part ofthe sky without obstructions from buildings mountains ortrees it may be necessary to take your Satellite IP Modem out to a clearspace to obtain a new GPS location It may be possible to obtain a new GPSlocation in a less favourable circumstance but the time to completion may be longer Once updated the Satellite IP Modem remembers your location so the unit can be relocated to a more convenient working area such asinside a building by a window facing toward the satellite Once you have established a session on the Regional BGAN system you will not need another GPSlocation while you remain connected in the Always On condition This is convenient if you intend to operate from one location for an extended period of time since there is no need to move the Satellite IP Modem to refresh the GPSreceiver Also your stored GPSlocation rem
65. se two levels is normal and not an indication of a problem with your Satellite IP Modem Beam Type Indicates which beam type is being used e g Global beam Regional beam spot beam Battery Level This bar graph providesan indication of remaining battery capacity Green normal indication of battery level R BGAN Satellite IP Modem User Manual 29 Red almost fully discharged Amber charging under extemal power GPS Antenna Intemal or Extemal Fault Status Any current system faults or emors Satellite Indicates AOR or OR satellite R BGAN Satellite IP Modem User Manual 30 NETWORK SETIINGS After executing the necessary QuickStart Wizard stepsto set up and configure the Satellite IP Modem you must select the Network Settings sc reen to complete your network configuration On this screen you enterthe appropriate Domain Name Service DNS and the Access Point Name APN information given to you by yourService Provider our Service Provider may have already performed this Configuration step for you our Service Provider must give you all the information necessary to complete these fieldsaccurately Do not attempt to input any of these settings without Service Provider information Whenever you modify the DNSaddresseson the Network Settings sc reen you must exit the Control Pad exit the Launch Pad reboot yourcomputer and powerthe Satellite IP Modem off and then back on so that the new settings can ake effect
66. sing this screen while going through the Pointing process GPS Validity Invalid Stored or Valid See the Global Positioning System Operation section for more details on GPS Point Antenna to These Settings Compass Direction and Antenna Angle to help orient the Satellite IP Modem toward the satellite Once this rough pointing isaccomplished use the Signal Strength meter below to optimise the pointing direction Acquired Satellite This tells you which satellite was acquired e g IORorAOR Signal Strength This blue bar movesto the right asthe signal received from the satellite gets stronger The numeric display to the right of the barissimply a digital representation of the bar The orange peak hold barat end of the blue baridentifies the highest signal strength measured during antenna pointing and will help you optimise the pointing direction Use this display when fine tuning the Satellite IP Modem sorientation to the satellite Signal strength is only a relative measure of the satellite signal strength and may vary from location to location Switch GPS Antenna You can switch between an Intemal and Extemal GPS Antenna by selecting one of these two radio buttons Once you have made the change selectthe Apply button to implement the change The Extemal option should only be selected when using the optional extemal GPS antenna accessory Instructions on how to connect the optional extemal GPSantenna accessory are included with the access
67. sition you can enter Normal Operational Mode and be ready to perform standard activities Protractor An instrument that measuresangles the Satellite IP Modem protractor provides the current angle of the antenna so that you can adjust it to the antenna angle specified on the Pointing Screen QuickStart Wizard Displayed on your computer the Satellite IP Modem QuickStart Wizard isa programme that guides you through the Modem installation and setup procedures including interface selection and antenna pointing SIM Subscriber Identification Module Your Service Provider issues you a SIM containing your SIM Personal Identification Number PIN and othersecurity related information You insert the SIM into the Satellite IP Modem SIM holderas part of Modem hardware setup If you configure the Modem to enable SIM PIN security each time you invoke the Modem Control Pad aftertuming on the Modem PIN authorisation is required in orderto use the system SIM PIN A Subscriber Identification Module SIM Personal Identification Number PIN may be supplied by your Service Provider If SIM PIN entry is enabled on the Satellite IP Modem Control Pad Security Management screen a prompt requests you to enterthe SIM PIN each time you run the Control Pad This helps prevent unauthorised use of your SIM Static IP Address A static Intemet Protocol IP addressis a numberthat is assigned to a computer by an Intemet Service Provider ISP to be its permanent add
68. sssssceeeccssssseeeeeceescesesseeaeeceueeesenseusueaceseeesensaeaeeeeuesessessesaeaeeeeeeaes 18 GPS LOCATION a 18 ANTENNA POINTING ete Dose ui scr Da nn ee Srl Pera te teca bot vn 19 EONTROLSAND INDIEATORS ans roris bna nn rw ta n ra e re ra ra ua wc Peg 20 POWSTF doe avente are Erde rre a ere or 20 Power tentare pae ie EAE RACER RR RENS EAE RR LARA Re MR bake 20 Select BDI 21 Interface LHghts uite cente neue ee nie ithe ati et 21 Bal he ny n teu da des d t heit srt e 21 Satellite IP Modem Antenna Protra Cto Fe 22 rete ERR ERR CBAR EM BRA ERR ETE 22 LAUNCH BAD i ise cies dr vv URL Ever Ced bu E d EE Fe a eter ted s 23 VIEW QuickStart Ward ans Pretoria Pe inde Fi a 23 Pad 2 22 2 28 a der e ctia Eva CC ih ife Ev 23 Upgrade Satellite IP 23 Upgrade System Infomation 23 View DocutrientatiFris b a er n
69. st be the only active LAN connection The compassis not level orisnear metal The code may have been changed The code may have been changed No signal or weak signal Determining GPS position can take up to 5 minutes The Modem is configured to use an extemal GPS antenna For Netscape go to Advanced Preferencesand select Direct connection to the Intemet For Microsoft Intemet Explorer select Tools Intemet Options Connections LAN Settings and uncheck the box labelled Use a proxy serverfor your LAN YOU MAY NEED TO RECHEC K THIS BO X UPON RETURNING TO YOUR OTHER INTERNET CO NNEC TIO N If using Netscape enable Java If using Intemet Explorer download the latest version of the Java Runtime Environment J RE from http java sun com Remove and reinsert the interface cable from both the PC and the Modem Make sure the Windows network settings in the PC are setto choose IP settings automatically DHCP Then rebootthe PC Disconnect all other LAN connections Make sure the Modem isthe only active LAN connection Windows limits the number of network bindingsto six If you have more than six you must remove one in orderforthe PC to communicate with the Modem Place the Satellite IP Modem on a flat and level surface away from metallic objects Afterthree failed attemptsto enterthe Security Code you must switch the Modem off and on again If you forgot the Security Code contact yourService Pr
70. t a GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider Verify that the Modem hasan open view of the sky to geta current GPS fix If the problem continues contact your Service Provider Contact your Service Provider Upgrade the System Information file by using the System Information Upgrader tool Also please verify that the Modem hasan open view of the sky to geta GPS fix When done reboot the UT If the problem continues after 49 101 This user was detached by the network Trying to reattach 103 Network connection failure PLMN isnot allowed Reac quiring connection 104 Network connection failure LA isnot allowed Reacquiring connection 105 Network connection failure Roaming isnot allowed Reac quiring connection 106 Network connection failure User terminal implicitly detached by the network Reac quiring connection 107 Network service is not available Network resourcesnot available Reacquiring connection 108 Network service is not available Reac quiring connection 109 Network service is not available No network Reacquiring connection 110 Network service is not available Cellaccess barred Reacquiring connection 111 Network service is not available Limited network service Reacquiring connection 112 Network service is not Network service not available because the GPS
71. ted but a connection to the network has not yet been established If the Interface Light is flashing red there isa fault or emor in the Satellite IP Modem Pointing Mode In this mode all Interface Lights are lit and used asa bargraph to indicate relative signal strength The Lights tum from red poor signal strength to amber better signal strength to green best signal strength asthe antenna ismanipulated to get the optimum signal BATIERY LiGHT The Battery Light is off when the Satellite IP Modem ispowered down Normal Operational Mode If the Battery Light is flashing amber the Satellite IP Modem is powered and not connected to AC mains power If the Light is flashing green the Modem is connected to AC mains power and the battery is charging If the Light is green the Modem is connected to AC mains powerand the battery is fully charged If the Light is flashing red the battery islow and isnot charging Pointing Mode In this mode the Battery Light is lit along with the interface lights to be used asa bar graph to indicate relative signal strength The Light tums from red poor signal strength to amber better signal strength to green best signal strength asthe antenna is manipulated to get the optimum signal When the Satellite IP Modem is on battery power no AC Mains the Power Interface and Battery Lights will flash to Note Conserve power R BGAN Satellite IP Modem User Manual 21 SATELLITE IP MODEM ANTENNA PR
72. th some Windows Operating Systems you may need to reboot yourPC after connecting to the Satellite IP Modem to enable the communications link If you are not ready to complete the upgrade by connecting the Satellite IP Modem to your PC you can click the Complete upgrade later button If you are ready to complete the upgrade and the Satellite IP Modem is connected to the PC click the Complete upgrade now button R BGAN Satellite IP Modem User Manual 40 The upgrade program then launchesthe System Information Upgraderto install the new versions on the Satellite IP Modem The Upgrader shows you the PC versionsand the Modem versions Currently installed on the satellite IP Modem BGAN System Information Upgrader Fle Tools Hel Modem software version 351 PC Versions 4 r Modem Versions 4 sat ver 4 set eor ver 0 0 Restore sat aor ver 5 sat ver 1 map fi Restore Upgrade o sat ior ver sat ior ver 0 map 0 Restore f sat ior 1 sat ior ver 1 f Restore Version of System Information retrieved Successfully If the PC versions are newer higher numbered version than the installed Modem versions click the Upgrade button The Upgraderthen completesthe upgrade process Caution Do Not interrupt the upgrade process R BGAN Satellite IP Modem User Manual 41 TROUBLESHOOTING This section details the foll
73. ur Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Powerdown the Satellite IP Modem and try again If the problem continues contact your Service Provider 14 Network connection Network connection failure Contact your Service Provider to regain failure User authorisation because not authorised service Your Service R BGAN Satellite IP Modem User Manual 47 en Please contactyour authorised forservice Providershould check the subscription Service Provider entries in the Home Location Registry 15 Network connection failure Service option not supported Please contact your Service Provider 16 Network connection failure Service option not subscribed Please contact your Service Provider 17 Network connection failure N SAPI hasalready been used Powerdown and try again 18 Network connection failure Regular PDP deactivation by network Powerdown and try again 19 Network connection failure SM network failure Powerdown and try again 20 Network connection failure Too many failuresto activate PDP context Powerdown and try again 21 Network connection failure Network assigned an invalid IP address Power down and try again 22 Network connection failure No response from network Power down and try again 23 Network connection failure Protocol eror received from network Power down and t
74. utton nex to each entry the remove the device information from memory Once a Bluetooth device is the Known Devicestable the device information is known to the Satellite IP Modem If you want to prevent other devices e g other laptops or PDAs within Bluetooth RF range of the Satellite IP Modem from communicating with the Modem you can disable Discoverability and Bonding as explained in the previous paragraph You should only do thisif the devices you wish to use with the Modem are already in the Known Devicestable Whenever you modify any settings on the Bluetooth screen ou must exit the Control Pad exit the Launch Pad and Note powerthe Satellite IP Modem off and then back on so that he new settings can take effect BLUETOO TH PASSKEY The Bluetooth Passkey screen is accessed from the main Bluetooth screen The Bluetooth Pa sskey is used to prevent unauthorised Bluetooth devices from bonding with your Satellite IP Modem The default passkey is blue To increase security you should change this passkey to a sequence of letters and numbers of your choosing up to a maximum of 10 characters On the screen you are shown the current Bluetooth Passkey and prompted to enterthe new one Apply or Cancel the change R BGAN Satellite IP Modem User Manual 35 gt PROPERTIES The Properties screen displays a summary of current communications parameter settings bgan inmarsat SATELLITE IP MODEM CONTROL PAD PROP
75. vider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If the problem continues replace SIM card with a known good SIM card If the problem persists retum the unit to your Service Providerfor service This occurs after3 failed attempts to enterthe PIN The SIM card islocked Enter the PUK to unlock the SIM card The SIM card must be replaced when the unit istumed off Make sure the unit is tumed off before replacing the SIM Powerdown the Satellite IP Modem and try again SIM card may be damaged Visually inspect the SIM card and retum it to 46 6A required data field is missing from the SIM card Please contact yourService Provider 7 This subscriber is not allowed to connectto the network Please contact your Service Provider 8 This terminal is not allowed to connect to the network Please contact your Service Provider 9 mis user has no subscription service is not allowed Please contact your Service Provider 10 This user terminal was detached by the network Cause unknown Power down and try again 11 Network connection failure Invalid parameters used fornetwork attach procedure Please contact your Service Provider 12 Network connection failure LLC or SNDCP failure Power down and try again 13 Network connection failure Unknown PDP type Please contact your Service Provider Absence of a required data field on the SIM card Netw
76. yed once you complete the installation steps Satellite IP and click the Installation Wizard Finish button with ial Startthe Launch Pad enabled Altemately the Launch Pad can be started by double clicking on Desktop 1 nn the Satellite IPModem desktop icon Choose View QuickStart Wizard from the Launch Pad menu This option leads you through the stepsnecessary to connect your Satellite IP Modem with the BGAN network Note that you will need to follow the configuration instructions supplied by your Service Provider supplier of your SIM to ensure that you have the correct configuration information HNS9101 BGAN Satellite IP Modem irl xl inmarsat View QuickStart Wizard Launch Control Pad Upgrade Satellite IP Modem Upgrade System Information View Documentation Exit Launch Pad Screen QUICKSTART WZARD OVERVIEW There are 9 basic stepsto get yourModem up and running Step 1 Unpackthe Satellite IP Modem Step 2 Unpackthe Satellite IP Modem Power Step 3 Connecting the Satellite IP Modem to your PC Step 4 Connecting Using USB Ethemet or Bluetooth Step 5 GPS Location Step 6 Change Modem Antenna switch Step 7 Rough Pointing to Satellite Step 8 Fine Pointing to the Satellite Step 9 Exiting Pointing Mode R BGAN Satellite IP Modem User Manual 6 SIEP 1 UNPACK THE SATELLITE IP MODEM 1 Unpackthe modem and accessories Battery AC mains power adapter USB and Ethemet cablesare included

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