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HP TC3100 User's Manual

1. Ao pe Inser x San 4 1 gt Ins x paot Pag Sua ae 1 2 3 F Invio p ER 4 93 Appendix F Keyboard Layouts moar sae United Kingdom 94 G Group Actions with HP Toptools Integration with HP Toptools Device Manager The HP Server Remote Management Card fully integrates with the Toptools Device Manager product version 5 0 and above Access to your HP Server Remote Management Card may be done via accessing a server page of a server that has the HP Server Remote Management Card installed or through the Others list under Devices Device Types Group actions If you use the HP Server Remote Management Card in a server managed by HP Toptools Device Manager you can perform group actions on multiple HP Server Remote Management Cards by selecting all the cards you want with your mouse and right clicking Group actions include adding and deleting users changing user passwords viewing user configurations replicating card configurations powering on and off the server and updating card firmware Selecting the Correct Remote Management Cards In HP Toptools the Device type for the HP Server Remote Management Card is Management device remote control card CAUTION The HP Server Remote Management Cards used in the tc3100and tc4100 HP Servers are not the same as the Remote Management Cards used in other HP Servers HP Toptoo
2. 3 If additional cable is needed order HP Part Number P3537 63010 NOTE The ribbon cable is keyed to prevent incorrect cable connection Installing the HP Server Remote Management Card in the Server Install the HP Server Remote Management Card into slot 6 on your server s system board For specific information about installing a PCI card in your server refer to the Operations and Maintenance Guide supplied with your server See Appendix D Technical Specifications for information about the power requirements for the HP Server Remote Management Card WARNINGS 1 Power down your Server and unplug all connecting cables before installing your Management Card Always disconnect AC power and unplug external connecting cables from HP Servers before working inside the unit Hazardous voltages are present inside the Server that may persist until the power cords are unplugged even after the 16 Chapter 3 Hardware Installation and Configuration Server is powered down Serious injury may result if this warning is not observed 2 You must plug the Remote Management Card into slot 6 Connecting the 50 pin Ribbon Cable to the Server After you have physically installed the HP Server Remote Management Card into slot 6 of your server you must cable the card to the server s system board One end of the supplied ribbon cable should already be connected to the Remote Control Card see previous section Connect t
3. e Bus efficiency The ratio of the amount of data transferred throughput to total PCI data transfer capacity This is an indicator of how effectively the server s PCI devices are using the bus The HP Server Remote Management Card monitors the following conditions Environment monitoring The HP Server Remote Management Card displays sensor values for each sensor in the server These include sensors for voltages temperatures and fan speed Logging of server events The HP Server Remote Management Card displays the server s System Event Log SEL information for viewing by an administrator at a remote client This is the same event log available via Toptools when the server is online Chapter 2 Introducing HP Server Remote Management Card Event notification The HP Server Remote Management Card notifies designated users when an event occurs that has been specified for notification Using Remote Control notification an administrator s valuable time is freed from constant surveillance of the server and server downtime is kept to a minimum The HP Server Remote Management Card can send notification via email using the Simple Mail Transfer Protocol SMTP numeric pager or alphanumeric pager using the Telocator Alphanumeric Protocol TAP An administrator can define the notification path and enable or disable paging for any event group TAP paging allows the HP Server Remote Management Card to send meaningful text notifications to desig
4. Chapter 6 Setting Up NT Graphics Console Redirection Using pcAnywhere EB 11 48PM 5 Start pcAnywhere Double click the remote control connection item for the server s Remote Management Card pcAnywhere connects to the server and begins redirecting the NT console For more information on using Windows NT console redirection or for details about pcAnywhere features refer to the online pcAnywhere User Guide 47 7 Troubleshooting This chapter provides some guidelines for troubleshooting the HP Server Remote Management Card Different sections highlight difficulties related to e Installation problems e Paging concerns e Remote client issues Problems with Installation The HP Server Remote Management Card does not respond Make sure that the HP Server Remote Management Card is securely seated in a PCI slot Make sure that the 50 pin cable is connected Check the diagnostic LEDs located below the RS 232 port on the back panel of the card If the green heartbeat light is not alternately flashing something is wrong with the card See Appendix F LED Codes for more information Make sure the server s system BIOS has been updated to the latest release see Chapter 3 for details I can only view two sensors built into my server but know that there must be more If the function Show all Sensors lists PCI Efficiency and PCI Utilization only check that the cable connection between the HP Server Remote Managem
5. connecting to the server 17 safety hazardous voltages 16 security features 10 self test 18 server performance monitoring 10 setting Up HP Server Remote Management Card 15 LAN connection 26 remote connection 21 SNMP support 12 support information 99 system requirements 12 technical specifications 87 technical support 105 temperature emergency shutdown 11 TFTP installing 75 overview 75 remote boot feature 78 Index requirements 77 updating firmware 77 using 75 TFTP defined 9 Toptools group actions 95 troubleshooting 49 installation 49 notification 49 paging 49 remote client 52 TAP event codes 50 upgradeable firmware 11 verifying card installation 18 voltage emergency shutdown 11 warranty information 99 Web browser supported 14 Web interface 5 35 configurable options 33 logging in 33 online help 37 using 36 Windows NT server terminal emulation installation 40 115
6. FCArray Rebuild completed FCArray Rebuild cancelled FCArray Rebuild error FCArray Rebuild failed due to new physical device FCArray Rebuild failed due to logical device failure FCArray A logical device initialization started FCArray A logical device initialization completed FCArray A logical device initialization was cancelled FCArray A logical drive initialization failed FCArray A logical device was found FCArray A logical device is gone FCArray Expand capacity started FCArray Expand capacity finished FCArray Expand capacity failed FCArray Bad block was found FCArray A system drive size changed FCArray A system device type changed FCArray A bad block was found on a logical device FCArray System started FCArray Write back error FCArray State table is full FCArray Controller is dead FCArray Controller has reset FCArray A controller was found FCArray A controller is gone FCArray Battery Backup Unit found FCArray Battery Backup Unit power is low FCArray Battery Backup Unit power is OK FCArray Controller has been powered off FCArray Controller has been powered on FCArray Controller Online FCArray Controller offline FCArray Controller s partner is gone Event Codes Severity INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL CRITICAL CRITICAL CRITICAL INFORMATIONAL INFORMATIONAL INFORMATIONAL CRITICAL INFORMATIONAL INFORMATIONAL INFORMA
7. Server Remote Management Card Your options for setting up the server for remote connection include one or both of the following e A connection through the local area network LAN via a dedicated line connected to the HP Server Remote Management Card s LAN port e A connection through an external modem connected to the HP Server Remote Management Card s RS 232 serial port 50 pin Cable Connector Diagnostic LEDs lt T LAN wm K LAN LEDs Figure 4 1 Remote Connection Options Regardless of the type of physical connection joining the HP Server Remote Management Card and remote client you must initially use the HP Server Remote Management Card BIOS setup program at the server described in the next 21 Chapter 4 Setting Up the Remote Connection section to configure a communications link between the HP Server Remote Management Card and a remote client Running the HP Server Remote Management Card BIOS Setup Program 22 The HP Server Remote Management Card includes its own on board processor that provides remote access and server supervision even if the server s power and operating system are not functional Because of the card s operational independence the installation procedure differs from more standard PCI interface cards such as LAN cards Use the card s BIOS setup program available at server bootup to configure the card for the connection you plan to use For example if the HP Server Remote Management
8. xxx xxx Xxx xxx or a host name if one has been assigned to the HP Server Remote Management Card in your DNS server for example http cardname companyname com gt Ifconnecting via PPP enter the card s PPP IP address that you entered when you ran the HP Server Remote Management Card BIOS setup for example http xxx xxx xxx xXxx Once you are connected the HP Server Remote Management Card Identity page is displayed in your browser window see Figure 5 1 for an example Chapter 5 Logging In and Using the HP Server Remote Management Card Web Interface 15 75 193 182 Status OK HP S t Remote Management Card AMC identity Hinin Bonfijurtion Wissen nis Kygiisn SIPPO hp server remote control card Card Information C Rc hp server remote management card DE10400000 15 75 193 182 00 10 83 03 18 50 Q 05 05 CORE C 01 00 02 Server Information Sache SERVER ER 192 168 0 2 Figure 5 1 Example HP Server Remote Management Card Identity Page 4 Click the Configuration tab The login prompt is displayed 5 In the User Name field enter a valid administrator name For your first login the factory default user name is ADMIN 35 Chapter 5 Logging In and Using the HP Server Remote Management Card Web Interface 6 At the password prompt enter the password that belongs to the administrator name For your first login the factory default password is ADMIN NOTE The user ID and the access password
9. 15 Preparing the HP Server Remote Management Card useeennnn 15 Connecting the 50 pin Ribbon Cable to the Remote Management Card 15 Installing the HP Server Remote Management Card in the Server 16 Connecting the 50 pin Ribbon Cable to the Server eeeennn 17 Flashing the Server s System BIOS 00 0 cceceeceeeeeeeeeeeeeeeceeeeeeeeeeeseeeeeeeeeenaees 18 Verifying Card Installation ssie aa 18 Self Test Power Up Sequence ccccceceececccceceeeeeseeeeceeceeeeesetenninaeeeeeess 18 4 Setting Up the Remote Connection uursssssnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 21 Running the HP Server Remote Management Card BIOS Setup Program 22 LAN Gonfig ration u 4 AEE EERE EAEE RAE RARE 23 PPP Configurations aa EEE EEE 24 Remote Boot Configuration sssssnneesssnnnnnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnn ann 24 Setting Up a LAN Connection suusnnesnennnnennennnnnnnnnnnnnnnnnnnnnnnnn nn nn nn 25 Remote Client Configuration LAN 0ss2s440ennnsnnnnnnnsnnnnnnnnnnennnnnn 26 Setting Up to Use an External Modem 4sssnenssnnnnnnennnnnnnennnn nme 26 Remote Client Configuration PPP Dial Up Networking 27 5 Using the Remote Management Card Web Interface uunnensnnnnnnnnnnnnnnnnn 33 Logging In to the HP Server Remote Management Card en 33 Using the HP Server Remote Management Card Web Interf
10. 21402 21403 21404 21405 21406 21407 21408 21409 21410 21411 21412 21413 21414 Server Event All NICs active and standby in a redundant group have failed the threshold level The LAN adapter has detected a number of transmit errors higher than the threshold level The LAN adapter installed in the server has reset itself The LAN adapter has detected a network protocol problem The LAN adapter has detected a packet length error The LAN adapter has detected a number of packet length errors higher than threshold level The LAN adapter has detected a number of late collision errors higher than the threshold level The LAN adapter has detected a number of packet collisions higher than the threshold level This usually indicates a busy network The LAN adapter has detected a network fault Data transmission was stopped The LAN adapter has detected a busy network The LAN adapter has detected a performance problem associated ith an inadequate number of receive buffers he LAN adapter has detected a performance problem associated ith an inadequate number of receive buffers w T W The LAN adapter has detected that the total number of packets handled during a processing interval has reached a threshold level Tape Drive Problems reading data Tape Drive Problems writing data Tape Drive Read or write data error Tape Drive Faulty media detected Tape Drive Tape device may have read fault call hel
11. 21423 Tape Device Has Detected Invalid Cleaning Cartridge CRITICAL 21429 Tape Device Requires Preventative Maintenance WARNING 21430 Tape Drive The tape drive has a hardware fault reset drive CRITICAL 21431 Tape Drive The tape drive has a hardware fault call helpline CRITICAL 21432 Tape Drive The tape drive has a problem with the SCSI interface WARNING 21433 Tape Drive The operation has failed Eject media and reload CRITICAL 21434 Tape Drive Attempt to use incorrect firmware for this tape drive WARNING 21435 Tape Device Humidity Specification Exceeded WARNING 21436 Tape Device Temperature Specification Exceeded WARNING 21437 Tape Device Voltage Specification Exceeded WARNING 21438 Tape Device Predicted to Fail Call Helpline CRITICAL 21439 Tape Device May Have Hardware Fault Run Diagnostics WARNING 21440 Tape Drive Autoloader communications fault CRITICAL 21441 Tape Drive Stray tape detected in autoloader CRITICAL 21442 Tape Drive There is a problem with the autoloader mechanism WARNING 21443 Tape Drive The autoloader door is open CRITICAL 21444 Autoloader Has Hardware Fault Call Helpline CRITICAL 21445 Autoloader Cannot Operate Without Magazine CRITICAL 21446 Autoloader Predicted to Fail Call Helpline WARNING 21450 Library Has Drive Communications Fault CRITICAL 21451 Library Has Changer Mechanism Fault WARNING 21452 Library Has Hardware Fault Reset Library CRITICAL 21453 Library Has Hardware Fault Call Helpline CRITI
12. 23 52 LAN connection 26 LAN port setting full duplex support 24 LAN port speed setting 24 LEDs 89 failure codes 90 suggested actions 90 license information 99 logging server events 10 login resetting the login name and password to the factory defaults 53 minimum requirements Web browsers 14 modems recommended 73 Netscape resizing frames 14 Server SNMP agents 13 on board processor 9 overview 5 114 package contents 7 paging troubleshooting 49 password resetting to the factory defaults 53 pcAnywhere be a host pc 41 client side toolbar 45 configuring on the server 41 configuring remote client software 44 documentation 8 overview 39 remote client software installation 43 server installation 40 PCI bus efficiency 10 PCI bus utilization 10 performance monitoring 10 PPP definition 8 PPP configuration 24 PPP defined 8 Quick Start 1 remote boot configuring the Server 79 remote boot configuration 25 remote boot image 11 remote client LAN configuration 26 PPP configuration 27 terminal emulation using Windows NT 43 remote connection external modem 27 remote console redirection setting up with pcAnywhere 39 remote environmental monitoring 10 remote login 34 remote management card features 9 remote management security 10 remote server configuration 10 remote server reset 9 requirements HP Server Remote Management Card 12 remote client 13 ribbon cable
13. A supported modem refer to Appendix B and phone line 13 Chapter 2 Introducing HP Server Remote Management Card e MS Windows NT or Windows 95 98 ME or 2000 Dial up Networking installed For non Windows platforms suitable PPP software installed e A supported web browser see below e pcAnywhere Version 8 0 or above for Windows NT 4 0 and pcAnywhere 9 2 for Windows 2000 server console redirection and serial driver software included on HP Netserver Navigator CD e TCP IP stack included with Microsoft Windows software Supported Web Browsers To access the HP Server Remote Management Card s web based user interface a web browser must be installed at the remote client Minimum browser requirements are e Internet Explorer 4 01 with Service Pack 1 version 4 72 3110 8 update version SP1 as viewed from the About Internet Explorer option under Help or higher downloadable from Microsoft s web site http www microsoft com e Netscape Communicator 4 5 as viewed from the About Communicator option under Help or higher downloadable from Netscape s web site http www netscape com NOTE Netscape 4 5 does not allow for independently resizing Java applets inside HTML frames 14 3 Hardware Installation and Configuration This chapter provides instructions for installing the HP Server Remote Management Card in a server and setting up a hardware connection that permits remote management of the server See Ch
14. Card is to be accessed via your local area network the LAN settings must be defined If you are planning both local area network and modem access you need to define both LAN and the PPP settings NOTE Once the communications link is initially configured using the HP Server Remote Management Card BIOS Setup program you can change these configuration parameters at your remote client using the HP Server Remote Management Card web interface described in Chapter 5 without rebooting the server To configure the HP Server Remote Management Card 1 Boot the server 2 Wait for the monitor to display the message HP Server Remote Management Card detected lt firmware version gt IP Address lt XX XXX XXX Xxx gt then press F3 to enter the HP Server Remote Management Card setup routine 3 Enter the appropriate number to access the required configuration screen To exit the configuration and continue with the boot process press X The HP Server Remote Management Card Setup lt L gt LAN Settings lt P gt PPP Settings lt R gt Remote Boot Settings lt X gt Exit Figure 4 2 Main Setup Screen Chapter 4 Setting Up the Remote Connection The displayed value on any of the setting screens is updated as soon as an entered value is validated LAN Configuration For a remote connection to the HP Server Remote Management Card via LAN the LAN Settings screen is used to set up the connector on the card If you are not sure how to s
15. HP Server Remote Management Card from the remote client Are you entering the correct password The login name and password are case sensitive The factory default login name is ADMIN Likewise the factory default login password is ADMIN I can no longer communicate with the HP Server Remote Management Card from the remote client If DHCP is enabled for the HP Server Remote Management Card the IP address on the card may have changed Go back into the card s BIOS setup program to view the new IP address or view the card s new address via HP Toptools Device Manager My web browser gives me proxy errors when try to log into the HP Server Remote Management Card from the remote client If your network uses a proxy server for Internet World Wide Web access you may need to bypass it to communicate with your HP Server Remote Management Card You do this by manually entering the IP address of your HP Server Remote Management Card in the exceptions list in your browser s connection preferences While using console redirection click NT Remote Console but do not see any graphics Windows graphics console redirection is managed via pcAnywhere When connected via modem clicking NT Remote Console from the Remote Control page simply redirects control of the HP Server Remote Management Card serial port to the host server Once that has been done you hang up the connection and run pcAnywhere on the remote client and dial back into the HP
16. Remote Management Card combines an intelligent PCI card and integrated software that provides powerful remote server management Management capabilities include server status monitoring configurable event notification and diagnostic features The card s remote management capabilities are accessed using standard web browser software The HP Server Remote Management Card consists of HP Server Remote Management Card A PCI card that plugs into your HP Server It includes an independent processor and draws power from the server s PCI bus A comprehensive management application stored in the board s firmware Using this software the HP Server Remote Management Card provides remote server control and management Access to Intelligent Platform Management Bus IPMB located on the server provides for monitoring server power control and diagnostic features NOTE To provide complete independence from the server s Network Operating System the HP Server Remote Management Card is accessed and controlled via a separate and independent communication interface LAN or RS 232 built onto the product s PCI card A platform independent web based graphical user interface The HP Server Remote Management Card web interface allows users to connect to the card in the server and using a standard web browser run the stored management application Access to card functions may be controlled by specifying user access privileges Note that using a web inte
17. Server Remote Management Card If your server is running Microsoft Windows NT its console will be redirected to your remote client When connected via LAN you do not need to use the HP Server Remote Management Card interface Just launch pcAnywhere and double click the connection item you set up for your server When connected to the HP Server Remote Management Card am logged off after several minutes of inactivity By default the HP Server Remote Management Card automatically terminates a connection after five minutes of card or user inactivity This feature prevents a 52 Chapter 7 Troubleshooting user from monopolizing access especially when the connection is forgotten This automatic logout feature is not adjustable The keys I type from the remote client do not appear on the server screen Type in the keyboard lock password to unlock the keyboard The keyboard will remain unlocked until the next system reboot If the password does not enable the keyboard try toggling the Numlock key at the server to enable the numeric keypad My power control functions appear to be disabled Power control functions are disabled when the server s keyboard lock is on To turn off keyboard lock either execute a remote Reset or type in the keyboard lock password using Text Remote Control Verify that the ribbon cable is properly connected both to the HP Server Remote Management Card and to the HP Server s system board NOTE If you are
18. administrator if you are unsure After discovery has occurred you can add the new Remote Management Cards to your custom group Making a Custom Group You can perform group actions directly on the Remote Management Cards found in your search Figure G 2 You can also create a custom group of these cards that you can easily retrieve at a later date To make a custom group 1 Select all the Remote Management Cards found in your search 2 Right click anywhere in the selected bloc to open a floating menu 3 Select Add to Custom Group from the menu 4 Either add the Remote Management Cards to an existing group or create a new group Accessing Custom Groups To open a custom group that you have previously created click the Devices button on the menu at the left ofthe Toptools screen and choose Custom Groups from the Devices drop down list 97 H Software License Warranty Regulatory and Support Hardware Product Limited Warranty Hewlett Packard Hardware Accessories HP warrants this HP Server Hardware Accessory against defects in material and workmanship under normal use for a period of one year The warranty commences on receipt of this product by Customer from HP or Reseller If HP or Reseller receives notice of such defects during the warranty period HP or Reseller will either at its option repair or replace products that prove to be defective An HP Server Hardware Accessory is an HP hardware product
19. edit com Create an autoexec bat file on the floppy that includes the following command lines mkdir c temp copy aic7870 dsk c temp edit c nw4ll startup ncf When finished the floppy in a would include the following files command com autoexec bat aic7870 dsk edit com Use the Copydisk program to create a floppy boot image in the base directory ofthe TFTP server using the following syntax copydisk a path doscopy dsk where path is the TFTP base directory on your hard drive Run tftpserv exe TFTP waits for a request for an image file from the HP Server Remote Management Card Run the HP Server Remote Management Card web interface Click the Remote Control tab Select the Reset and Remote boot options Appendix C Installing and Using TFTP 8 In the TFTP IP Address field type the IP address of your client machine In the TFTP File Name field type doscopy dsk 9 Click Start Power Reset Option The server restarts and TFTP loads the image file onto the HP Server Remote Management Card where it is then supplied to the HP Server as a boot image The HP Server boots the DOS disk and executes the autoexec bat file It creates a c temp directory copies the new driver there and brings up the NetWare startup ncf file in the DOS editor The administrator uses Text Remote Console to modify the path to the SCSI driver LOAD c temp aic7870 dsk SLOT 10001 The administrator saves the file exits the editor and runs server
20. exe to start the NetWare server 85 D Technical Specifications This appendix provides specifications for the HP Server Remote Management Card PCI card Feature On Board Features Physical Characteristics Environmental Conditions Voltage Power Consumption Description 32 bit PCI Bus Master board occupies a single slot External 9 pin RS 232 connector External RJ45 for 10 100Base T LAN connector 50 pin interface connector 8 MB Static RAM memory 4 MB of Flash ROM memory firmware is customer upgradeable Short PCI card Operating temperature 5 35 degrees C ambient Non operating temperature 40 degrees to 65 degrees C Operating humidity 20 to 80 Non operating humidity 95 non condensing Operating altitude 3 046 m Non operating altitude 12 200 m 3 3V standby 10W maximum 87 E LED Codes A failure on the HP Server Remote Management Card is indicated by a flashing signal pattern displayed by the red diagnostic LED visible below the RS 232 port refer to Figure F 1 The other set of LEDs located next to the LAN port indicate LAN connection activity NOTE In the event that more than one error is affecting card operation the HP Server Remote Management Card reports only the first failure discovered 50 pin Cable Connector RS 232 Connector Diagnostic LEDs LAN R LAN LEDs Figure F 1 The HP Server Remote Management Card LED Each failure is stored as a four dig
21. for the HP Server Remote Management Card software are case sensitive CAUTION To avoid a potential security breach allowing someone to log in using the defaults your first task should be to set up an administrator for the card Under Configuration User create a new user assigned to the Administrator group and assign a new password Then delete the default ADMIN user account 7 Once logged into the HP Server Remote Management Card web interface create your user groups and set your communication and notification preferences If you have HP Toptools Device Manager you can perform some administration actions on multiple cards at once See online help for details click the button in the upper right corner of the browser window Using the HP Server Remote Management Card Web Interface You can use the HP Server Remote Management Card web interface to remotely manage the server in which you have installed the HP Server Remote Management Card The following management features are available for setting up and configuring remote control of the HP Server NOTE Up to three users can be logged on to the HP Server Remote Management Card at a time To log off using your web browser shift to another URL By default you are automatically logged off after five minutes of card or interface inactivity For detailed information about each tab click the online help button in the upper right corner e Identity Description of key info
22. the HP Netserver Navigator CD or you may download the latest firmware update image from the HP Server BBS or web site see Technical Support in Appendix E LED Codes Appendix H This image should be copied to your TFTP server to use the TFTP software refer to Appendix C If you are unable to complete this procedure call your local support center Action 3 Call your support center If you need to call your local support center make sure that you have the HP Server Remote Management Card product information on hand including serial and version number Also be sure to note the relevant LED code and description 91 F Keyboard Layouts The HP Server Remote Management Card allows an administrator to select a keyboard layout that matches the server keyboard With the proper keyboard layout the HP Server Remote Management Card is able to correctly interpret keystrokes sent to the server keyboard The HP Server Remote Management Card includes support for France Italy Germany Spain United Kingdom and United States keyboards The graphics below provide layouts for each of the keyboards supported by the HP Server Remote Management Card If you are using an unsupported keyboard you can map keystrokes by pressing the key on your keyboard that corresponds to the location of the key on the configured keyboard layout Shift E EEEE Insert Home Page Up Delete Page Down maar aS 1 92 3 end Y Popn e EI
23. via communications ports for modem or LAN that are functionally independent from the HP Server on which the HP Server Remote Management Card is installed For security reasons access privileges are mapped to user groups In the following chapters all features and functions are described from an administrator s point of view However subsets of the HP Server Remote Management Card features and functions are also available for use by operators and users Remote Management Remote server console redirection An administrator at a remote client connected to the server via a modem and or LAN can view the server console screen and take control of the keyboard performing operations as if seated at the server The HP Server Remote Management Card supports character based server console screens Windows graphics console redirection is supported using Symantec s pcAnywhere software included on the HP Netserver Navigator CD Remote access to server power functions An administrator at a remote client has virtual control of the server s power states He or she can reset the server with a graceful shutdown if the Server SNMP agent software is installed a reboot or a complete power cycle An administrator can also remotely power off the server Chapter 2 Introducing HP Server Remote Management Card if for example there has been a critical hardware failure If text remote control is enabled during server reboot the actual bootup screens can
24. which the receiver is connected Appendix H Software License Warranty Regulatory and Support e Consult the dealer or an experienced radio television technician for help Hewlett Packard s system certification tests were conducted with HP supported peripheral devices and HP shielded cables such as those you receive with your server Changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate the equipment Cables used with this device must be properly shielded to comply with the requirements of the FCC For Products Labeled Class A LAN Connection This equipment has been tested and found to comply with the limits for Class A digital devices pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense Notice for Taiwan Class A Warning S r 3 Jk a ER 32 a AE Sa EP 35 pa ae BY aa Al Ww 103 Appendix H Software License Warranty Regulatory and Support DE
25. 113 SCSI New device discovered INFORMATIONAL 61 Appendix A Pager Code 21114 21115 21116 21117 21118 21119 21120 21121 21122 21123 21124 21125 21126 21130 21131 21138 21139 21140 21141 21142 21143 21144 21145 21146 21147 21201 21202 21203 21204 21205 21206 21207 21208 21209 62 Server Event SCSI Device has been recovered SCSI Device has changed SCSI SCSI SCSI SCSI SCSI SCSI SCSI SCSI SCSI SCSI SCSI ASPI model initializing Scsiflt SMART SNMP agent being unloaded or stopped SCSIFLT SMART SNMP agent is functioning Predictive failure condition detected ASPI database has been cleared ASPI interface has crashed Insufficient memory for ASPI operation Unable to open ASPI file for writing Unable to open ASPI file ASPI device file does not exist Memory allocation is failing Unable to read the database file Database is corrupted A new host adapter has been discovered An installed host adapter no longer matches the information stored about it An installed host adapter can no longer be deteced A host adapter that previously failed is now accessible An installed SCSI device can no longer be detected A new SCSI device such as CD ROM drive hard drive or tape drive has been detected An installed SCSI drive that previously failed is now accessible SCSI Device has changed SCSI Predictive failure condition detected ScsiSMART Internal error NetRAID N
26. 5 as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved Notice for USA FCC Radio Frequency Emissions Statements For Products Labeled Class B 102 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to
27. BA ATQO amp Q1V1X4S0 3 amp E4 amp C 1 BAN amp E1 amp E13 amp D3B0 MultiTech ATQOV1X4S0 3 amp K3 amp C1 amp Q5 N2 C3 amp D3B04 MT5600ZDXV K56flex Microcom DeskPorte ATQOV1X4S0 3 G0 amp K3 amp C1 amp Q5 C3 amp D3B0 MS 11 1 28 8S 14 4S USR Sportster 56K ATQOV1X4S0 3 amp H1 amp R2 amp CI amp BI amp MS amp K2 amp D3B0 amp NO Faxmodem X2 USR Sportster 33 6 ATQOV1X4S0 3 amp H1I amp R2 amp CI amp BI amp MS amp K2 amp D3B0 amp NO Faxmodem USR Courier ATQO amp A1V1X4S0 3 amp H3 amp R2 amp 10 amp C1 amp BI amp MS5 amp K1 amp D2BO amp NO0 V Everything 33 6 28 8 ZyXEL Omni 288S ATQOV1X4S0 3 amp H3 amp C1 amp B1 amp K4 amp D3B0 amp NO 73 C Installing and Using TFTP Overview What Is TFTP TFTP the Trivial File Transfer Protocol allows the HP Server Remote Management Card to access boot floppy images and new firmware images stored at a LAN or modem connected computer TFTP is built on top of TCP IP and is functionally a subset of FTP As its name indicates this protocol is used to transfer data between a TFTP server and either the HP Server Remote Management Card or some other device that acts as the TFTP client NOTE TFTP and the HP Server Remote Management Card depend on the TCP IP protocol If you are able to view the HP Server Remote Management Card user interface on your remote computer this protocol is already functioning correctly If not modification of either your browser or networking environment may be re
28. CAL 21454 Library May Have Hardware Fault Run Diagnostics WARNING 21455 Library Has Host Interface Fault CRITICAL 21456 Library Predicted to Fail Call Helpline WARNING 21457 Library Requires Preventative Maintenance WARNING 66 Appendix A Pager Code 21458 21459 21460 21461 21462 21463 21464 21465 21466 21467 21468 21469 21470 21471 21472 21473 21474 21501 21502 21503 21504 21505 21506 21507 21508 21509 21510 21511 21513 21517 21518 Server Event Library Humidity Specification Exceeded Library Temperature Specification Exceeded Library Voltage Specification Exceeded Library Detects Stray Tape In Drive Library Has Problems Picking Cartridge from Slot Library Has Problems Placing Cartridge into Slot Library Has Problems Loading Cartridge into Drive Library Door is Open Library Has Mechanical Fault with Mailslot Library Cannot Operate Without Magazine Library Security Has Been Compromised Library Security Mode Changed Library Manually Turned Offline Library Drive Turned Offline Library Has Problems Reading Barcode Labels Library Inventory is Inconsistent Invalid Library Operation Attempted Uninterrupted Power Supply and UPS Uninterrupted Power Supply Uninterrupted Power Supply Uninterrupted Power Supply Uninterrupted Power Supply power Uninterrupted Power Supply Uninterrupted Power Supply exhausted Uninterrupted Power Supply Uninterrupted Powe
29. CLARATION OF CONFORMITY US and EU according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 10955 Tantau Avenue Cupertino California 95014 USA declares that the product Product Name The HP Server Remote Management Card Model Number P5445A Product Options All conforms to the following Product Specifications Safety IEC 60950 1991 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 A11 EMC CISPR 22 1997 EN 55022 1998 CISPR 24 1997 EN 55024 1998 IEC 61000 3 2 1995 EN 61000 3 2 1995 A14 IEC 61000 3 3 1994 EN 61000 3 3 1995 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly Date J anuary 15 2002 Product Regulations Manager European contact for regulatory topics only Hewlett Packard GmbH HQ TRE Herrenberger Strasse 130 D 71034 B blingen FAX 49 703 1 14 3143 North American Contact Hewlett Packard Company Product Regulations Manager 3000 Hanover Street Palo Alto California 94304 Ph 650 857 1501 104 Appendix H Software License Warranty Regulatory and Support Technical Support During the warranty period telephone technical support is available to assist with setup configuration startup and troubleshooting of your hardware product Prior to calling HP or Reseller please follow this checklis
30. French ge German it Italian sp Spanish Follow the on screen instructions to complete installation of pcAnywhere software for the client Once the software is installed go to the next section and configure pcAnywhere s remote features to access and graphically redirect your server s console to the remote client Configuring pcAnywhere Remote Client Software 44 The first time you start pcAnywhere the Smart Setup Wizard helps you configure your system by prompting you for basic information Configure the connection items depending on the type of connection you want to use If you wish you can configure separate LAN and modem connections to the same HP Server To configure pcAnywhere at the remote client 1 Run pcAnywhere either by double clicking the pcAnywhere program icon in the pcAnywhere program group or by accessing it from the Start menu Chapter 6 Setting Up NT Graphics Console Redirection Using pcAnywhere 2 At the pcAnywhere main screen click the Remote Control button You will see the Remote Control connection items displayed 3 pcAnywhere ol x File Edit View Tools Help ar ag Remote File BeA Control Transfer Gateway saxea Add Remote DIRECT MODEM NETWORK Control Item For Help press F1 Figure 6 4 pcAnywhere Remote Control Connection Items 3 Create a new connection item to access your HP Server by double clicking the Add Remote Control Item An installation Wizard pro
31. HP Server Remote Management Card User Guide for tc3100 and tc4100 Servers Printed February 2002 Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Hewlett Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett Packard This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Microsoft and MS DOS are U S registered trademarks of Microsoft Corporation Windows and Windows NT are trademarks of Microsoft Corporation Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation in the United States and other countries Novell and NetWare are registered trademarks of Novell Inc Pentium is a registered trademark of Intel Corporation UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Comp
32. International 44 171512 English 5202 Italy 02 2 641 0350 Other Countries For hardware service contact your local Reseller or HP sales office For telephone support contact your Reseller Other Information HP web site at http www hp com 106 Installing the Visual Diagnostic Panel The Visual Diagnostic Panel The Visual Diagnostic Panel for your tc3100 or tc4100 HP Server provides a set of LEDS that are used for troubleshooting It is a small self contained circuit board in a black plastic housing that snaps into a receptacle in the Server chassis A label affixed to the housing identifies the LEDs as shown in Figure I 1 O OK SEE TECH REFERENCE LABEL PROCESSOR PROCESSOR FAN PROCESSOR RM MEMORY YRM MEMORY BANK A MEMORY BANKB MEMORY BANK GC MEMORY BANK D SYSTEM FAN FPO Oo O00 00 00 OF O OK SEE TECH REFERENCE LABEL SYSTEM BOARD YRM MEMORY CONFIG PROCESSOR CONFIG SYSTEM TEMPERATURE CHECK EYENT LOGS Figure l 4 The Visual Diagnostic Panel LEDs Use of the Visual Diagnostic Panel as an aid in troubleshooting the Server is described in the Server manual 107 Appendix Installing the Visual Diagnostic Panel NOTE The Visual Diagnostic Panel depends on information collected by the HP Server Remote Management Card and will work only if the Remote Management Card is installed This is the reason for shipping the Visual Diagnostic Panel tog
33. MATIONAL INFORMATIONAL exceeded HP Disk Array HP Disk Array NetRAID Logical drive reconstruction failed NetRAID Physical drive predictive failure event occurred NetRAID Physical drive predictive failure event occurred NetRAID Abnormal end to SCSI operation NetRAID New drive inserted NetRAID Backup battery module is missing or disconnected NetRAID Backup battery module voltage is Low NetRAID Backup battery module temperature is high HP Disk Array HP Disk Array HP Disk Array HP Disk Array HP Disk Array HP Disk Array HP Disk Array HP Disk Array HP Disk Array Write cache error Logical drive critical Logical drive not available Hot spare disk failed Hot spare replacement succeeded Hard disk failure SCSI bus parity error threshold exceeded Bad sector threshold exceeded Disk array controller hardware error threshold Miscellaneous error threshold exceeded Time to replace disk array controller The installed LAN adapter no longer matches the configuration information stored about it The LAN adapter has detected a number of receive errors higher than the threshold level The LAN adapter has detected a number of transmit errors higher than the threshold level The LAN adapter installed in the server has reset itself The LAN adapter has detected a network protocol problem The LAN adapter has detected a packet length error The LAN adapter has detected a number of packet length er
34. N CAUTION Note that resetting the HP Server Remote Management Card user database back to the factory defaults will erase all existing user account information To reset the database go to the server with the HP Server Remote Management Card Insert the HP Netserver Navigator CD L 18 20 or above and reboot the server Then find and run the Reset RCC User Database utility available by clicking the Toolbox icon available from the Navigator Main Menu A Event Codes The table below describes the event codes that can be listed in the event log and optionally directed to specified users via e mail or pager When the HP Server Remote Management Card sends notification about a server event it includes the server identifying number and a five digit code identifying the event If you use email or a TAP pager you will receive the server name and some descriptive text as well Note that Server Agents software will need to be loaded on your server in order to receive an event notification for most of the events listed below Refer to the HP Server SNMP agents documentation viewable via the HP Server Documentation CD ROM for agent installation and configuration instructions Refer to the Readme file for Agents software located on the HP Netserver Navigator CD under manage server NOTE It s a good idea to copy appropriate sections of this table and keep it with the pager you use to receive notifications A regularly updated list of HP
35. OS hang 01701 Automatic Server Restart hard reset after NOS hang 01701 Automatic Server Restart hard reset after NOS hang 01702 OS Watchdog Shutdown 01703 Automatic Server Restart power down after NOS hang 01703 Automatic Server Restart power down after NOS hang 01704 Automatic Server Restart power cycle after NOS hang 01704 Automatic Server Restart power cycle after NOS hang 01704 Automatic Server Restart power cycle after NOS hang 01705 OS Watchdog poweroff 01706 NOS hang automatic server restart disabled 01706 NOS hang automatic server restart disabled 01800 System configuration altered by EISA utility 01801 Server booted and power on self tests completed 01801 Server booted and power on self tests completed 01802 Uncorrectable chipset error 01900 NOS memory dump initiated 01901 One of the bus masters caused a bus timeout 01901 One of the bus masters caused a bus timeout 01902 1 0 channel check caused an error 01902 1 0 channel check caused an error 01903 Software NMI has been generated 01903 Software NMI has been generated 01904 PCI bus error 01904 PCI bus error 01905 PCI system error 01905 PCI system error 01906 Failsafe timer has timed out 01907 Correctable data error 01908 Uncorrectable Bus Error 01916 IPMB Protocol Error 02100 SCSI Duplex Board has been removed Event Codes Severity NFORMATIONAL NFORMATIONAL NFORMATIONAL NFORMATIONAL NFORMATIONAL NFORMATIONAL CRITICAL INFORMATIONAL INFORMA
36. Once restarted pcAnywhere is automatically launched and ready to support a remote connection You can customize your host configuration to allow for more options and greater security For example you can create a list of allowed callers or enable features such as call back Refer to pcAnywhere s online help for more information on configuration Your pcAnywhere server side installation and configuration is complete After restarting Windows NT pcAnywhere is automatically launched and remains ready in the background as an NT service The server is ready to accept a call from a remote computer running pcAnywhere remote control software Installing pcAnywhere on the Remote Client After you have installed pcAnywhere host software at the HP Server hosting the HP Server Remote Management Card you need to install the pcAnywhere remote client software only if you are connecting via a modem If you are connecting via the LAN pcAnywhere Express software is already built into the HP Server Remote Management Card NOTE Remember that the software license authorizes the installation of pcAnywhere on one remote client and one HP Server If you want to install pcAnywhere on additional systems purchase additional licenses from Symantec The instructions that follow focus on the use of pcAnywhere with the HP Server Remote Management Card pcAnywhere supports many other additional features that may be useful to you For details about pcAnywhere s featur
37. Remote Management Card uses these agents to perform certain functions If you are not sure refer to the HP Server SNMP agent installation instructions available from the Information Assistant program on the HP Server Documentation CD ROM that came with your server e An external modem required only for paging and dial up remote access A list of tested modems is included in Appendix B e A dedicated 10 100Base T compatible LAN connection required for email notification and LAN access and a unique IP address for the HP Server Remote Management Card either fixed or DHCP e For HP Servers running Windows NT 4 0 or Windows 2000 full graphics console redirection to the remote client is available using Symantec s pcAnywhere see Chapter 6 Setting Up Windows Graphics Console Redirection Using pcAnywhere Minimum Remote Client Requirements To access the HP Server Remote Management Card you need the following e A personal computer with an Intel Pentium processor e A VGA color display 800 X 600 greater than 256 colors minimum resolution e Microsoft Windows 95 with Service Pack 1 98 2000 ME or Windows NT 4 0 with service pack 3 LAN Connection Requirements To access the HP Server Remote Management Card via LAN you need the following e LAN connection with 10 100Base T support e Supported web browser see below Dial up PPP Connection Requirements To access the HP Server Remote Management Card via modem you need e
38. TIONAL INFORMATIONAL CRITICAL WARNING NFORMATIONAL NFORMATIONAL NFORMATIONAL NFORMATIONAL CRITICAL INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL WARNING INFORMATIONAL CRITICAL INFORMATIONAL INFORMATIONAL CRITICAL CRITICAL I I I I Appendix A Pager Code 21972 21973 21974 21975 21976 21977 21978 21979 21980 21981 21982 21983 21984 21985 21986 22300 22301 22302 22303 22304 22305 22306 22307 22308 22309 22310 22311 22312 22313 22314 22315 22316 22317 22318 22319 Server Event FCArray Battery Backup Unit Recondition Started FCArray Battery Backup Unit recondition finished FCArray Battery Backup Unit Recondition Cancelled FCArray Physical device size table is full FCArray Storage cabinet fan failed FCArray Storage cabinet fan is OK FCArray Drive enclosure fan failed FCArray Storage cabinet fan is not present FCArray Storage cabinet power supply failed FCArray Storage cabinet power supply is OK FCArray Storage cabinet power supply is not present FCArray Storage cabinet too hot FCArray Storage cabinet is hot FCArray Storage cabinet temperature is OK FCArray Cabinet temp sensor not present NETRAID Container updated NETRAID Container General Error NETRAID Container not mirroring NETRAID Container Mirror failover no space NETRAID Mirror failover started NETRAID Mirror failover failure NETRAID Mirror no re
39. TIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL CRITICAL INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL CRITICAL CRITICAL CRITICAL CRITICAL CRITICAL CRITICAL CRITICAL CRITICAL CRITICAL CRITICAL CRITICAL CRITICAL CRITICAL INFORMATIONAL CRITICAL CRITICAL WARNING I I I I I I Appendix A Pager Code 02101 02502 02516 0274X 0274X 0274X 02840 02841 03300 03300 03305 03305 03406 19900 19901 19902 20000 20001 20002 20003 20004 20005 20006 20100 20101 20102 20103 20104 20105 20106 20107 20108 201XX 201XX 20201 60 Server Event SCSI Duplex Board has been inserted Cache Protocol and Parity error ACPI hardware failure Hot Swap Cage SCSI Bus type has changed Hot Swap Cage SCSI cable removed Hot Swap Cage SCSI cable attached Hot Swap Cage SCSI terminator removed Hot Swap Cage SCSI terminator attached PCI Hot Plug fault deasserted PCI Hot Plug fault asserted PCI Hot Plug powered on PCI Hot Plug powered off Normal ACPI server shutdown Server Management Controller started SDR area cleared FRU internal use area cleared Failed Remote Management login attempt Remote management user has logged in Remote management user logged out Remote management user automatically logged out Remote management user connection lost Remote management user dialback failed Integrated RA configuration reset to defaults Remote initiated lt Ctrl Alt Del gt Remote i
40. These parameters are the IP address subnet mask and default gateway Integration with HP Toptools Device Manager The HP Server Remote Management Card fully integrates with the Toptools Device Manager product version 5 0 and above Access to your HP Server Remote Management Card may be done via accessing a server page of a server that has the HP Server Remote Management Card installed or through the Others list under Devices Device Types Group actions If you use the HP Server Remote Management Card in a server managed by HP Toptools Device Manager you can perform group actions on multiple HP Server Remote Management Cards by selecting all the cards you want with your mouse and right clicking Group actions include adding and deleting users changing user passwords viewing user configurations replicating card configurations powering on and off the server and updating card firmware CAUTION A special procedure is required when performing group actions on tc3100 and tc4100 servers This is presented in Appendix G HP Server Remote Management Card System Requirements Minimum Server Requirements To install and use the HP Server Remote Management Card you will need 12 Chapter 2 Introducing HP Server Remote Management Card e A tc3100 or tc4100 HP Server with PCI slot 6 available e The server must also have been initially set up with a Network Operating System and the HP Server SNMP agents installed The HP Server
41. a member of the User group controlling server power functions is not one of your privileges Some of my remote control functions appear to be disabled If the server s power goes down some HP Server Remote Management Card functions that require the server to be powered up are also suspended including console redirection PCI Bus Utilization monitoring and server resets The card does not accept a new connection even if have closed a previous connection The HP Server Remote Management Card allows a maximum of 30 HTTP connections to be opened at the same time If you are closing an HTTP connection it may take about two minutes until the socket disappears During this time a new connection may be rejected if the total amount of active sockets is greater than 30 While using the Netscape browser resizing of the window logs me out If the Netscape client browser window displaying the HP Server Remote Management Card page is resized or refreshed the remote client will be logged out for security reasons Log in again using your login name and password 53 Chapter 7 Troubleshooting forgot my password and can no longer log into the card 54 If you are the HP Server Remote Management Card administrator and have forgotten your password there is a special utility on the HP Netserver Navigator CD that will allow you to reset the HP Server Remote Management Card user database back to the factory defaults Login ADMIN Password ADMI
42. ace 36 Contents 6 W Windows Graphics Console Redirection Using pcAnywhere 39 Installing pcAnywhere on the Server uusssnseensssnnnnnnennnnnnennnnnne nn nnn nenn 40 Installing pcAnywhere Server Software uesennssennnnnnennnnnnnnnnnnnnnenn nn 40 Configuring pcAnywhere Server Software uessnseessssnnenennssnnnnnnnnnnnnnn nn 41 Installing pcAnywhere on the Remote Client 4444 nennen nennen 43 Installing pcAnywhere Remote Client Software Modem Connection 44 Configuring pcAnywhere Remote Client Software u een 44 Using Windows Graphics Console Redirection ss nennen nn 46 Troubleshooting ee en 49 Problems with Installation 44444444444HRn nn nnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 49 Paging a 4A ee anregende 49 Remote Client ee lH 52 Event Codes 2 2 0 en Renner 55 Tested Modems zs 4440242000 000 nannsnn sans nn nenne ahnen 73 Installing and Using TFTP unnsessessnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nenn 75 Overview Whatils TFTP centrina onrad ee nina 75 TFETP Requirementsie u n en een dea vhiaag leona ease 77 Starting the TFTP Senei run urn ieh 77 Updating the HP Server Remote Management Card Firmware 77 Using the HP Server Remote Management Card Remote Boot Feature 78 Technical Specifications usu
43. any Limited pcAnywhere is a trademark of Symantec Corporation CompuServe is a U S registered trademark of CompuServe Inc Sun Sun Microsystems the Sun Logo and Java are trademarks or registered trademarks of Sun Microsystems Inc in the United States and other countries Hewlett Packard Company Network Server Division Technical Communications MS 45SLE 10955 Tantau Avenue Cupertino CA 95014 0770 USA Copyright 2002 Hewlett Packard Company Contents 1 amp TE oJ 81 7 1 8 SPRERPRSFRRECRRECRESERFCFEFHERFELPEREPRAEPRERERSEFELTPEPEFEHERE SEPERFUEFEEFEETEEPEFEHEEEBEFERFCHES FESTE 1 2 Introducing the HP Server Remote Management Card uursesnnnennnnnnnnnnnnns 5 How the HP Server Remote Management Card Works uuuesnneeessnneenesnnnen 6 Package Coments cessen kehren harten een ele bee 7 Documentation E E E AE EER 7 ELEAN E I E E E E E teens cate oo th O E naive 8 Who Should Use This Guidant Arriti ienaa e ariana iaa PARTAR S KAER 9 HP Server Remote Management Card Features and Functions g HP Server Remote Management Card System Requirements 12 Minimum Server Requirements c eccececccececeeeeesecneeeeeeeeeesessenieaeeeeeees 12 Minimum Remote Client Requirements cccccceeesecceceeeeeeeseenteeeeeees 13 Supported Web Browsers iiin iaee a aa a e aoaea 14 3 Hardware Installation and Configuration uusrsesnanennnnnnnnnnnnnnnnnnnnnnnnnnnn nn
44. apter 4 for information on setting up the HP Server Remote Management Card management software Installation and configuration of the hardware includes e Preparing the HP Server Remote Management Card e Installing the HP Server Remote Management Card e Running the HP Server Remote Management Card BIOS setup program e Verifying that the HP Server Remote Management Card has been installed correctly Preparing the HP Server Remote Management Card CAUTION The HP Server Remote Management Card is sensitive to static electricity and can easily be damaged by improper handling Use of an antistatic service kit such as 3M 8501 8502 8505 or equivalent is recommended Connecting the 50 pin Ribbon Cable to the Remote Management Card The HP Server Remote Management Card provides an interface to the server system board that allows remote monitoring of all sensors for example voltages and temperatures built into the system board as well as access to the System Event Log SEL and control of the front panel power and reset buttons Before installing the HP Server Remote Management Card in the server you need to connect the 50 pin ribbon cable to the card 15 Chapter 3 Hardware Installation and Configuration 1 Locate the 50 pin connector on the HP Server Remote Management Card Connector Figure 3 1 Locating the 50 pin Connector 2 Plug the end of the 50 pin ribbon that is labeled To Card into the card s connector
45. be viewed at a remote site Remote configuration An administrator at a remote client can reconfigure the HP Server Remote Management Card and change features such as notification actions An administrator can also change user and administrator permissions without having to be at the server Management and Security Remote management security An administrator can assign access for up to 16 users providing them with individual login identification encrypted password and privileges User privileges define the right to perform a specific action for example powering down the server Use management can thus be set up by an administrator at a remote site without compromising network security The HP Server Remote Management Card login procedure is protected so that the password is not sent across the LAN Dialback option If a user is using modem communications the HP Server Remote Management Card may be configured for dialback Dialback authorization requires the user s ID If the ID matches an entry in the user database the HP Server Remote Management Card initiates an automatic call back via the external modem connected to the card Server Performance Monitoring 10 The HP Server Remote Management Card monitors I O performance by gathering statistics on PCI bus usage The following server operations and conditions are monitored e Bus utilization The ratio of use to total PCI cycles This is an indicator of the server s I O load
46. bed 10 dialback modem settings 28 documentation included 7 DOS file transfer 11 environmental monitoring 10 error codes 55 Ethernet settings 24 event codes 55 event notification 11 external modem connection 27 features 9 functions 9 graceful shutdown 9 group actions Toptools 95 hardware setting up 15 how Remote Management works 6 HP Server Remote Management Card configuring 22 connecting the 50 pin cable 15 features 9 how it works 6 installing 16 overview 5 preparing the card 15 remote login 34 setting up 15 technical specifications 87 troubleshooting 49 verifying installation 18 Web interface 35 HP Server Remote Management Card features automatic server restart 11 automatic server shutdown 11 console redirection 9 diagnostics 11 dialback 10 DOS file transfer 11 logging server events 10 memory diagnostics 11 on board processor 9 PCI bus efficiency 10 PCI bus utilization 10 113 Index remote environmental monitoring 10 remote management security 10 remote server configuration 10 remote server reset 9 server event notification 11 server performance monitoring 10 upgradeable firmware 11 installation Diagnostic Panel 107 hardware 15 HP Server Remote Management Card 16 Quick Start 1 server software for Windows NT 40 interference 102 IP address unique for the card 23 IPMB IPMI defined 8 keyboard layouts 93 LAN configuration 23 P Address 23 using DHCP
47. build space NETRAID Mirror drive failure NETRAID RAID 5 rebuild started NETRAID RAID 5 drive failure NETRAID RAID 5 no failover device NETRAID RAID S no failover space NETRAID Snapshot almost full NETRAID Snapshot full NETRAID RAID 5 rebuild done NETRAID Battery Recon Required NETRAID Enclosure Failure NETRAID Enclosure Fan Failure NETRAID Enclosure power supply failure NETRAID Enclosure Bad Temperature Event Codes Severity INFORMATIONAL INFORMATIONAL NFORMATIONAL NFORMATIONAL CRITICAL INFORMATIONAL CRITICAL INFORMATIONAL CRITICAL INFORMATIONAL INFORMATIONAL CRITICAL CRITICAL INFORMATIONAL INFORMATIONAL INFORMATIONAL CRITICAL CRITICAL CRITICAL INFORMATIONAL CRITICAL WARNING CRITICAL INFORMATIONAL CRITICAL WARNING CRITICAL WARNING WARNING INFORMATIONAL INFORMATIONAL WARNING WARNING WARNING WARNING I I 71 Appendix A Pager Code Server Event 22320 NETRAID Enclosure temperature over threshold 22321 NETRAID Battery dead 22322 NETRAID Battery degraded 22323 NETRAID Failure predicted 22324 NETRAID Device warning 22325 NETRAID Device Temp Warning 22326 NETRAID Device Degraded 22327 NETRAID Drive letter changed 22328 NETRAID Failover disk changed 22331 NETRAID File System changed 22332 NETRAID Disk failure 22333 NETRAID Normal I O Resumed 22334 NETRAID SNMP Agent Started 22335 NETRAID Battery Charge Improving 22336 NETRAID Battery charge is adequat
48. cessor hung during POST CRITICAL 00704 Processor startup initialization failed CRITICAL 56 Appendix A Event Codes Pager Code Server Event Severity 00705 Configuration Error in a Processor Slot CRITICAL 00707 Processor failure CRITICAL 00708 Processor Disabled CRITICAL 00709 Processor or Terminator was not detected CRITICAL 00717 Processor problem CRITICAL 00718 The Processor in the indicated slot has been disabled by the BIOS CRITICAL 00719 A single or multiple ECC Error has been detected on the P6 bus WARNING 0071X CPU internal error CRITICAL 0071X CPU Thermal trip CRITICAL 0071X CPU hot warning WARNING 00720 The Processor Card is missing or not properly terminated in WARNING indicated processor module 00721 Voltage Regulating Module VRM on the indicated processor CRITICAL module had failed 00725 CPU mismatch CRITICAL 00800 Indicated Power Supply has been removed WARNING 00800 The indicated Power Supply has been inserted INFORMATIONAL 00801 Power supply unit power has failed WARNING 00802 Predictive failure alert in Power supply WARNING 00816 Redundant Power Supply Subsystem warning temperature exceeded WARNING 00817 Temperature alert on designated Power Supply CRITICAL 00818 Redundant Power Supply AC power source failure CRITICAL 00819 Redundant Power Supply Protection temperature exceeded DC CRITICAL shutdown 00820 Redundant Power Supply Protection temperature normal power INFORMATIONAL restored 00821 Fan failure
49. e 22337 NETRAID Normal I O Operations paused 22338 NETRAID New Container Created 22339 NETRAID Container Deleted 22340 NETRAID Failure prediction tested 22341 NETRAID Failure prediction threshold changed 72 Event Codes Severity INFORMATIONAL CRITICAL WARNING WARNING WARNING WARNING WARNING INFORMATIONAL INFORMATIONAL INFORMATIONAL CRITICAL NFORMATIONAL NFORMATIONAL NFORMATIONAL NFORMATIONAL INFORMATIONAL NFORMATIONAL NFORMATIONAL NFORMATIONAL NFORMATIONAL I I I I I I I I B Tested Modems For modem connection to the HP Server Remote Management Card an external modem is required HP recommends that you use the same model or at least the same brand of modem at the remote client that you use at the server A list of tested modems with their initialization strings for PPP communication and numeric paging is listed in Table B 1 below Table B 1 Tested Modems and Initialization Strings Modem Model Initialization String for PPP and Numeric Paging Generic Hayes ATQOV1X4S0 3 amp C1 amp D2 Compatible Diamond SupraExpress ATQOV1X4S0 3 amp K3 amp C1 N2 C3 MS V34 56e SP K56Flex Hayes Optima 33 6 ATQOV1X4S0 3 amp K3 amp C1 amp Q5 amp D3S836 7B33 Hayes Accura ATQOV1X4S0 3 amp K3 amp C1 amp Q5 C3B0 amp D3837 0 56K FAX K56Flex Motorola ATQOV1X4S0 3 amp K3 amp C1 C2 C3 MS 11 ModemSURFR 56K MultiTech MT1432L ATQO amp QIV1X4S0 3 amp E4 amp C 1 BAN amp E1 amp E13 amp D3B0 MultiTech MT2834
50. ecessary software components to the disk you copy an image of the floppy to your TFTP server using copydisk exe To create a floppy boot image 1 Insert a 1 44MB floppy disk in drive A and format it This could be at a Windows 95 98 or 2000 client but to ensure that the diskette has enough room for all the files use a system with MS DOS 6 x At a DOS prompt enter the command format s a The s parameter instructs DOS to include the system on the disk making the disk bootable 2 Copy all drivers and software e g BIOS update to the floppy disk drive Create an appropriate autoexec bat file on the floppy to run the desired program s 3 Using the HP Copydisk utility create a floppy boot image file in the root directory of your TFTP server Use the following syntax copydisk a x path filename dsk where a is the source diskette and x path filename is the destination drive path and filename with a dsk extension for your image file An image file is created and transferred to the designated directory Initiating a Remote Boot Using a Floppy Boot Image There are two ways to boot the HP Server using a remote boot image e Remote Boot Option 1 requires hands on access at the HP Server e Remote Boot Option 2 uses the HP Server Remote Management Card web interface Remote Boot Option 1 80 To use Remote Boot Option method you must have properly configured the HP Server Remote Management Card Refer to Run
51. ed warning you of the change You may configure the card to page you for this event NOTE The HP Server Remote Management Card always requests the maximum lease time for network settings so that they do not change It will also attempt to renew the lease before the lease 23 Chapter 4 Setting Up the Remote Connection time expires As long as the card does automatic renewing in time it will not lose the leased IP Address However if the card is switched off and remains off past the lease renewal date it will lose its lease on the IP Address and will need to obtain a new one The Ethernet settings may be customized for your network Normally you would enable Auto Negotiation However you may force the card s LAN port to either 10Mbits or 100Mbits or you may force the support of full duplex which allows the LAN port to send two packets at the same time your router or switch must support this feature PPP Configuration For remote connection to the HP Server Remote Management Card via a modem the Point to Point Network configuration must be enabled and defined This includes an initialization string for your external modem a PPP IP address and a PPP Netmask address Typically you leave the PPP IP address and PPP netmask at the factory defaults since your PPP connection does not interact with the site network NOTE The PPP IP address must be different from the HP Server Remote Management Card s LAN IP address The HP Server Re
52. ee from defects in materials and workmanship under normal use 99 Appendix H Software License Warranty Regulatory and Support for a period of ninety 90 days from the date of purchase In the event the media prove to be defective during the warranty period Customer s remedy shall be to return the media to HP for replacement Should HP be unable to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state or province to province Limitation of Liability and Remedies The remedies provided above are Customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special inciden
53. ely above the LAN connector and the green LAN LED on the LAN connector switch on for about 10 seconds 2 Ifno errors are detected the green heartbeat LED flashes twice every second indicating normal operation After initial power up the red LED should not be visible 3 If after power up the red error LED switches on a problem with the HP Remote Control card is indicated Refer to Appendix E for detailed information about blinking LED failure codes Before you can use the HP Server Remote Management Card an independent communications link LAN or modem must be set up cabled and properly Chapter 3 Hardware Installation and Configuration configured Proceed to the next chapter for detailed instructions on how to set up a remote connection to the HP Server Remote Management Card 50 pin Cable Connector RS 232 Connector Diagnostic LEDs LAN Con K LAN i LEDs Figure 3 3 The HP Server Remote Management Card PCI Card LEDs 19 4 Setting Up the Remote Connection This chapter describes how to cable and configure the remote communications link to the HP Server Remote Management Card LAN or modem Once communications have been established you may control your HP Server using the HP Server Remote Management Card web interface NOTE If you have not provided for an independent communications link to the card either via a dedicated LAN line or dial up modem line you will be unable to communicate with the HP
54. ent Card and the server s motherboard is installed and that both end connectors are securely engaged Paging I generated a test page from the HP Server Remote Management Card Configuration page but never received it Has a pager number and paging string been set up in the HP Server Remote Management Card Also check to see that the telephone cord is properly connected to the external modem Verify that the correct cable is properly connected to the card 49 Chapter 7 Troubleshooting If your pager service generates repetitive tones when it answers the HP Server Remote Management Card modem may interpret the tones as a busy signal and attempt to re dial To prevent this change the X4 command in the modem initialization string to XO blind dialing Can use the HP Server Remote Management Card to page cellular phones using Short Message Service SMS SMS Short Message Service enhances paging by providing the ability to send and receive short messages up to 160 characters over cellular phones If your cellular phone service supports the TAP protocol you can use the HP Server Remote Management Card to send SMS notifications This is how it works the HP Server Remote Management Card sends a notification to the provider using TAP and the mobile service provider transmits the message to the cellular phone using SMS A test TAP page initiated by my server was never received by my pager The following event codes indicate condition
55. error has occurred WARNING 00432 A system fan module error has occurred CRITICAL 00432 Fan module failure WARNING 00432 Fan module failure CRITICAL 004XX A fan sensor in the server has gone outside the factory specified WARNING range 004XX A fan sensor in the server has gone far outside the factory specified CRITICAL range 004XX Fan sensor crossed lower non recoverable threshold CRITICAL 004XX Fan sensor crossed upper non critical threshold WARNING 004XX Fan sensor crossed upper critical threshold CRITICAL 004XX Fan sensor crossed upper non recoverable threshold CRITICAL 004XX Two or more of the fans in the Processor PCI Fan Tray have stopped CRITICAL or have been removed 004XX Fan problem in Processor PCI Fan Tray has been corrected INFORMATIONAL 004XX Two or more of the fans in the Memory Fan Tray have stopped or CRITICAL been removed 004XX Fan problem in the Memory Fan Tray has been corrected INFORMATIONAL 004XX One of the fans in the Memory Fan Tray stopped CRITICAL 004XX One of the fans in the Processor PCI fan tray stopped CRITICAL 00520 VO area open WARNING 00530 The server s built in sensors have detected an open chassis door WARNING 00530 Processor area open WARNING 00600 Front Panel Button Violation INFORMATIONAL 00700 Processor internal error CRITICAL 00701 Processor module is operating outside of acceptable margins WARNING 00701 Processor Thermal Trip Failure CRITICAL 00702 Processor failed internal self test CRITICAL 00703 Pro
56. es refer to the online pcAnywhere User Guide 43 Chapter 6 Setting Up NT Graphics Console Redirection Using pcAnywhere Console Redirection Over a LAN Though pcAnywhere does need to be installed on the server you do not need to install pcAnywhere on your remote console if you are using Console Redirection over the LAN pcAnywhere Express is already built into the HP Server Remote Management Card but only supports a LAN connection You may skip to the Using NT Graphics Console Redirection section later in this chapter Installing pcAnywhere Remote Client Software Modem Connection pcAnywhere must be already installed and configured as a host on your HP Server before you can initiate a call from your remote client Refer to Installing pcAnywhere on the Server in this chapter for installation and configuration procedures Once installed and properly configured pcAnywhere runs as a startup service on your server and is therefore always ready and waiting for a call from a remote client running pcAnywhere remote client software To install pcAnywhere to a remote client running either Windows 95 98 2000 or Windows NT 4 0 run the pcAnywhere setup program Insert the HP Netserver Navigator CD into the CD ROM drive and run setup exe located in the following directory x util pca32 language diskl setup exe where x is the letter of the CD ROM and language is the two letter acronym for your local language example us English fr
57. et network parameters contact your network administrator for the correct network settings NOTE The HP Server Remote Management Card requires its own unique IP address different from the server s IP address since it functions independently of the server on which it is installed Press the desired letter D I N or G on the keyboard to change one of your Local Area Network settings An entry window pops up that allows the entry of the new value Closing this entry window initializes the validation of the new entry If it is valid it will be updated on the corresponding setting screen otherwise an error message occurs Press M to return to the Main Setup Screen The HP Server Remote Management Card Setup LAN Settings lt D gt Enable DHCP DHCP is DISABLED lt I gt Set IP Address 192 168 10 10 lt N gt Set Netmask 255 255 255 0 lt G gt Set Gateway 127 0 0 1 lt M gt Main Menu Figure 4 3 Local Area Network Configuration If DHCP is enabled the next time the HP Server Remote Management Card reboots it will obtain its network settings including its IP address from the DHCP server The card will attempt to keep the assigned network settings for as long as possible so you will not need to go back into the card s BIOS setup program to view a new IP address or view the card s new address via HP Toptools Device Manager every time the card reboots If for some reason the IP address on the card changes an event will be generat
58. etRAID NetRAID NetRAID NetRAID Logical drive initialization completed NetRAID NetRAID Logical drive initialization failed NetRAID NetRAID Configuration updated Change in state of physical drive Change in state of logical drive Logical drive initialization Started Logical drive initialization aborted Logical drive consistency check operation started Logical drive consistency check operation completed Event Codes Severity NORMAL INFORMATIONAL CRITICAL INFORMATIONAL CRITICAL WARNING WARNING WARNING WARNING WARNING WARNING WARNING INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL CRITICAL NORMAL CRITICAL INFORMATIONAL NORMAL INFORMATIONAL CRITICAL INFORMATIONAL INFORMATIONAL WARNING WARNING INFORMATIONAL INFORMATIONAL WARNING CRITICAL INFORMATIONAL INFORMATIONAL Appendix A Pager Code 21210 21211 21212 21213 21214 21215 21216 21217 21218 21219 21220 21221 21222 21232 21233 21234 21235 21236 21237 21238 21239 21240 21241 21242 21301 21320 21321 21322 21323 21324 21325 Server Event NetRAID NetRAID NetRAID Logical drive consistency check operation aborted Logical drive inconsistencies found and corrected Logical drive consistency check operation failed NetRAID NetRAID Logical drive reconstruction started Logical drive reconstruction completed Event Codes Severity WARNING WARNING CRITICAL INFOR
59. ether with the HP Server Remote Management Card Installing the Diagnostic Panel in the tc3100 HP Server Installing the Diagnostic Panel 1 Power down the HP Server 2 Disconnect the power cord s WARNING The power supplies continue to provide standby voltage to the HP Server until the power cord s is are disconnected 3 Remove the cover 4 Snap the Diagnostic Panel into place as shown in Figure I 2 Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure that the metal of the wrist strap contacts your skin Connecting the Cable The Visual Diagnostic Panel for the tc3100 HP Server is shipped with a cable that has a small connector at one end and a large connector at the other end Plug the small cable connector into the Diagnostic Panel after it has been snapped into place and then plug the large cable connector into the Server s motherboard as shown in the figure 108 Appendix Installing the Visual Diagnostic Panel GO CL CL OL C L dL OL OLD Cl 0 yf Figure l 2 Installing and Cabling the Diagnostic Panel in the tc3100 Server 109 Appendix Installing the Visual Diagnostic Panel Installing the Diagnostic Panel in the tc4100 HP Server Installing the Diagnostic Panel 1 Power down the HP Server 2 Disconnect the power cord s WARNING The power supplies continue to pr
60. features of the Software The software is supplied with your HP Server system and resides on the HP Netserver Navigator CD The software consists of two pieces the Server software and the Remote Client communications software e The Server software which includes utilities and Symantec s pcAnywhere product supplied by HP may be used on one HP Server system that includes the HP Server Remote Management Card Additional licenses for pcAnywhere must be purchased from Symantec in order to install it on other HP Server systems e The Remote Client communications software Symantec s pcAnywhere product supplied by HP may be used on one remote personal computer workstation Additional licenses for pcAnywhere must be purchased from Symantec in order to install it on other personal computer workstations Ownership The Software is owned and copyrighted by HP or its third party suppliers Your license confers no title or ownership in the Software and is not a sale of any rights in the Software HP s third party suppliers may protect their rights in the event of any violation of these License Terms Copies and Adaptations You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software You must reproduce all copyright notices in the original Software on all copies or adaptations You may not copy the Software onto any public network No Disassembly
61. for detailed instructions 1 Connect one end of the supplied 50 pin ribbon cable to the connector on the HP Server Remote Management Card Chapter 1 Quick Start 2 Install the HP Server Remote Management Card in PCI slot 6 3 Connect the free end of the 50 pin ribbon cable to the 50 pin connector on the server s system board The connector is keyed IMPORTANT After you have installed the HP Server Remote Management Card you must flash the server system BIOS Flashing the BIOS populates the sensor data repository on the Remote Management Card This is required to make environmental data available to the Management Card s web interface Install and connect the Diagnostic Card that was shipped with your HP Server Remote Management Card see Appendix I for detailed instructions Set up the remote connection see Chapter 4 for detailed instructions 1 Set up the LAN or modem connection that allows the HP Server Remote Management Card to communicate with a remote client For a LAN connection Connect your dedicated 10 100Base T compatible LAN line to the card s RJ 45 LAN connector For a modem connection Connect a serial modem cable not provided to the card s serial port and connect the other end to an external modem 2 Boot the server During Power On Self Test when prompted press F3 to enter the HP Server Remote Management Card BIOS setup program Ifyou plan on connecting to the HP Server Remote Manageme
62. gs lt R gt Disable Remote Boot Remote Boot DISABLED lt N gt Set Boot Image Filename BOOTIMG BIN lt A gt Set IP Address of Image TFTP Server 127 0 0 1 lt M gt Main Menu Figure 4 5 Preparation for Remote Boot NOTE Instructions for setting up a TFTP server may be found in Appendix C or contact your local network administrator for the correct TFTP server setup and for available boot images A TFTP server should typically be located within your company s firewall Setting Up a LAN Connection You can communicate with remote clients by connecting to your local 10 100Base T compatible network using the RJ 45 jack located at the rear bracket of the HP Server Remote Management Card and an appropriate cable The following figure illustrates a LAN connection joining an HP Server with the HP Server Remote Management Card and a remote client 25 Chapter 4 Setting Up the Remote Connection Remote Client HP Server Remote Management Card to 10Base T or 10 100 Hub Figure 4 6 Remote Connection via the LAN To enable remote connection over your local area network LAN settings must have been defined in the card s BIOS setup program see previous section Remote Client Configuration LAN Your remote client should already be set up and connected to your local area network Verify that TCP IP protocol is set up properly for the client client s IP address subnet mask and gateway by checking its properties fr
63. he other end to the system board s 50 pin connector that is immediately adjacent to the inserted card NOTE The ribbon cable is keyed to prevent incorrect cable connection Figure 3 2 Installing the Remote Management Card 17 Chapter 3 Hardware Installation and Configuration IMPORTANT After you have installed the HP Server Remote Management Card you should install the Visual Diagnostic Panel that was shipped with the Remote Management Card Refer to Appendix I for instructions Flashing the Server s System BIOS After you have installed the HP Server Remote Management Card you must flash the server system BIOS Flashing the BIOS populates the sensor data repository on the Remote Management Card This is required to make environmental data available to the Management Card s web interface 1 Insert the HP Netserver Navigator CD supplied with the HP Server Remote Management Card in the Server s CD ROM drive and reboot 2 Flash i e update the system BIOS 3 When you have finished remove the HP Netserver Navigator CD and reboot the system Verifying Card Installation Each time the HP Server Remote Management Card is powered up a built in self test procedure automatically executes Self Test Power Up Sequence 18 During the HP Server Remote Management Card s self test observe the diagnostic LED located just below the card s RS 232 port refer to Figure 3 3 1 The green heartbeat LED located immediat
64. ine documentation The complete pcAnywhere User Guide is in Adobe Acrobat PDF format on the HP Netserver Navigator CD in the util pca32 xx subdirecory where xx represents a two letter abbreviation for your local language e The HP Server Remote Management Card README file located in the ttre2 us directory of the HP Netserver Navigator CD provides up to date information that became available after this guide was printed NOTICE This and all other manuals describing the use of your HP Server its features and its accessories may be found in your HP Server Documentation CD ROM Accessory Documentation CD ROM and on our web site http www hp com available under technical support Refer to the web site for the latest revisions and product updates Acronyms The following acronyms designate hardware and software components that are associated with the HP Server Remote Management Card installation or usage You will encounter these acronyms throughout this user guide e DHCP The Dynamic Host Configuration Protocol provides a mechanism through which computers using TCP IP can obtain protocol configuration parameters automatically through the network e IPMB Intelligent Platform Management Bus Name for the architecture protocol and implementation of the industry standard Intelligent Platform Management Interface IPMI server management bus that interconnects the server s system board and chassis instrumenta
65. it code This allows each code up to 10 sub codes that can be interpreted by the diagnostic utility 89 Appendix E LED Codes For example a 2 2 error DRAM Error would appear as flash flash pause flash pause flash pause flash flash pause The failure pattern repeats indefinitely Failure Codes The table below lists the error or report codes which are flashed by the HP Server Remote Management Card s red diagnostic LED A flashing red LED always indicates a problem with the card s operation To determine a Suggested Action note the first three digits of the error and refer to the Report Code in the following table The fourth digit is represented by an X because the number is irrelevant to the analysis Table F 1 Failures and Suggested Actions Report Code Failure Reason Suggested Red LED blink pattern Action LED on continuously ASIC CPU Subsystem Error 1111 FLASH ROM Error The X in the report code represents a possible number between and 9 and is not significant Suggested Actions 90 The following remedies refer to the Suggested Actions listed in the last column of Table F 1 above Action 1 First verify the fault Cycle power at the server to restart the HP Server Remote Management Card If the same error is reported again call your local support center Action 2 The card firmware may be corrupted and require updating You may either use the firmware image that came with the card on
66. l Card memory test error WARNING 20400 Remote Control Card started INFORMATIONAL 20401 Remote Control Card internal error WARNING 20402 Remote Control Card firmware updated INFORMATIONAL 20403 Remote Control Card battery low WARNING 20404 Remote Control Card battery disconnected WARNING 20405 Remote Control Card configuration reset to defaults WARNING 20406 Remote Control Card DHCP has assigned a new IP address WARNING 20901 Front Panel Controller firmware updated INFORMATIONAL 20902 Primary Hot Swap Cage Controller firmware updated INFORMATIONAL 20903 Secondary Hot Swap Cage Controller firmware updated INFORMATIONAL 20905 Server Management Controller firmware updated INFORMATIONAL 20906 CPU Management Controller firmware updated INFORMATIONAL 21001 Caution Your available hard drive space has reached the higher WARNING WARNING threshold 21002 Urgent Your available hard drive space has reached the CRITICAL CRITICAL threshold 21008 Note Your available hard drive space has reached the WARNING WARNING threshold 21100 SCSI SNMP agent being unloaded or stopped INFORMATIONAL 21101 SCSI SNMP agent is functioning INFORMATIONAL 21107 SCSI Duplicate host adapter ID found WARNING 21108 SCSI New host adapter discovered INFORMATIONAL 21109 SCSI Host adapter has been changed INFORMATIONAL 21110 SCSI Host adapter has failed CRITICAL 21111 SCSI Host adapter has been recovered NORMAL 21112 SCSI Device no longer found CRITICAL 21
67. latest BIOS from the HP web site and downloads it to a local hard disk The administrator then runs the self extracting BIOS update file and copies the biosxyz dsk file to the tftpserv base directory The administrator then uses HP Server Remote Management Card to remote boot the biosxyz dsk BIOS update disk To remotely update the server BIOS the administrator would proceed as follows 1 Obtain up to date server BIOS Go to HP s web site http www hp com and download the appropriate BIOS upgrade from the HP Server Service and Support page 2 Run the biosxyz exe self extracting file to extract the biosxyz dsk boot floppy image file Copy the biosxyz dsk file to your TFTP base directory 3 Run tftpserv exe TFTP waits for a request for an image file from the HP Server Remote Management Card 4 Run the HP Server Remote Management Card web interface Click the Remote Control tab Select the Reset and Remote boot options 5 Inthe TFTP IP Address field type the IP address of your client machine In the TFTP File Name field type biosxyz dsk 6 Click Start Power Reset Option The server restarts and TFTP loads the image file onto the HP Server Remote Management Card where it is then Appendix C Installing and Using TFTP supplied to the HP Server as a boot image The BIOS update executes automatically Use Text Remote Control to view the progress of the update Example 2 A remote boot of HP DiagTools In this example
68. le transfer to update a NetWare driver In this example the system administrator at a remote client running Windows 95 wants to reboot a remote HP Server running Novell NetWare in order to load a new SCSI device driver the old one is believed to be faulty To do so the administrator obtains the latest copy of the driver from HP AIC7870 dsk and copies it to a formatted DOS boot disk uses copydisk to create a floppy image file and uses the HP Server Remote Management Card to remote boot the disk 83 Appendix C Installing and Using TFTP 84 which copies the new driver to the DOS partition Finally the administrator uses Text Remote Console to edit the NetWare startup ncf file to point to the new driver To remotely reboot and copy the new driver 1 Insert a 1 44MB floppy disk in drive A and create a bootable diskette This could be at a Windows 95 98 or 2000 client but to ensure that the diskette has enough room for all the files use a system with MS DOS 6 x Ata DOS prompt enter the command format a s The s parameter instructs DOS to include the system on the disk making the disk bootable Obtain the new driver in this case AIC7870 dsk Go to HP s web site http www hp com and download the appropriate driver from the HP s Server Service and Support page Copy the driver file to the formatted floppy in drive A Copy the DOS editor to the floppy in Windows 95 this file is located in windows command
69. lphanumeric paging protocols If this appears to be the case call HP Technical Support 3 Itis also possible that you are not dialing the correct modem access number Check to see if the number you are dialing responds with typical modem handshaking protocols If not call your pager service provider and double check to be sure you are dialing the correct modem access number Terminal Number 20205 TAP Message not accepted Event code 20205 occurs when a message is not accepted by the terminal 1 Your message exceeds the length number of characters per message of the service provider s limits Make sure that your service provider supports a message length of 80 characters 2 Your Pager ID number is invalid If you use multiple service providers make sure you have selected the correct service provider for the Pager ID or PIN number 3 Your service is currently not accepting messages Try to send your message later 4 Call your service provider and ask them to send you a test message This helps determine if the problem lies with your service provider or if you are using an invalid Pager ID number I generated an e mail test page using the HP Server Remote Management Card and never received it Has an e mail address and a valid IP address of an SMTP server been set up in the HP Server Remote Management Card Check with your local network administrator 51 Chapter 7 Troubleshooting Remote Client I cannot log into the
70. ls does not distinguish between the different types of Remote Management Cards To select a group ofthe cards for tc3100 and tc4100 Servers you must search for Remote Management Cards with the correct model number P2521 and firmware prefix C using this procedure 1 Launch HP Toptools 2 Open the Devices drop down list by clicking the Devices button on the menu at the left of the Toptools screen 3 Choose Search from the Devices drop down list 4 Enter the search criteria shown in Figure G 1 and click Start Search 95 Appendix G Group Actions with HP Toptools Yevyies Pyne Pouuulony Gaston runs Search Figure G 1 Search Criteria for tc3100 tc4100 Remote Management Cards The search will select the tc3100 and tc4100 Remote Management Cards as shown in Figure G 2 hp toptools devices Ip2 t5 Dever Tyna Jouuuluny Gusto Prone V Always open in a separate window NOTE The data in the Model column include both the Management Card s model number and its firmware number If you believe that your search is not finding the correct Remote Management Cards verify that you are searching on the correct model and firmware numbers 96 Appendix G Group Actions with HP Toptools CAUTION HP Toptools will not find tc3100 and tc4100 Remote Management Cards that have recently been added until Toptools discovery has been run This is a lengthy procedure that is usually run at night Check with your network
71. mage files no header created with other utilities The image file usually with the extension DSK when accessed via TFTP is interpreted by the HP Server with the HP Server Remote Management Card as if it were a local floppy disk image Thus the HP Server boots using this image as if it were accessing a bootable disk stored in floppy drive A The ability to create a floppy boot image opens up powerful remote administration possibilities A system administrator can create boot floppy images to e update the server BIOS e change and or update software drivers e boot your various diagnostic utilities e boot virus checking software NOTE Check the HP Server s BIOS Setup program typically accessed by pressing F2 when prompted during the boot process to ensure that the floppy drive is positioned at the top of the list of bootable devices in the boot order Creating a Floppy Boot Image Before you can create a boot image you must get a copy of the HP utility copydisk exe NOTE Do not confuse HP s copydisk exe with the DOS utility diskcopy exe supplied with Microsoft MS DOS operating systems Copydisk can be found on the HP Netserver Navigator CD in the directory ttre us 79 Appendix C Installing and Using TFTP In the following procedure you format a floppy disk to include system boot capability and load the software drivers applications that you want run during the boot process Finally when you have provided all n
72. mmand to physical device timed out CRITICAL 21919 FCArray Physical device command aborted CRITICAL 21920 FCArray Command was retried INFORMATIONAL 21921 FCArray Parity error INFORMATIONAL 21922 FCArray Soft error INFORMATIONAL 21923 FCArray Miscellaneous error INFORMATIONAL 21924 FCArray Physical device reset INFORMATIONAL 21925 FCArray A physical device became and active spare INFORMATIONAL 21926 FCArray A physical device became a warm spare INFORMATIONAL 21927 FCArray Request sense data present INFORMATIONAL 21928 FCArray Consistency check started INFORMATIONAL 21929 FCArray Consistency check completed with no errors INFORMATIONAL 21930 FCArray Consistency check cancelled WARNING 21931 FCArray Consistency check completed with an error CRITICAL 21932 FCArray Consistency check failed due to logical device CRITICAL 21933 FCArray Consistency check failed due to physical device CRITICAL 21934 FCArray Logical device became offline CRITICAL 21935 FCArray Logical device became critical CRITICAL 21936 FCArray Logical device became online INFORMATIONAL 69 Appendix A Pager Code 21937 21938 21939 21940 21941 21942 21943 21944 21945 21946 21947 21948 21949 21950 21951 21952 21953 21954 21955 21956 21957 21958 21959 21960 21961 21962 21963 21964 21965 21966 21967 21968 21969 21970 21971 70 Server Event FCArray automatic rebuild started FCArray Manual rebuild started
73. mote Management Card Setup PPP Settings lt P gt Enable PPP PPP is DISABLED lt S gt Set PPP Initialization String ATL1M1X3E0S0 3 lt I gt Set PPP IP Address 192 168 100 10 lt N gt Set PPP Netmask 255 255 255 0 lt M gt Main Menu Figure 4 4 Point to Point Configuration Remote Boot Configuration 24 The HP Server Remote Management Card is able to boot the server using a boot floppy image file located on a TFTP server see Appendix C for detailed information about TFTP remote boot setup This feature can also be configured at the remote client using the HP Server Remote Management Card web interface software Chapter 4 Setting Up the Remote Connection To use the remote boot feature 1 Set Remote Boot to on Note that once this is set the Server will continue to attempt to boot off a remote boot image until you go back into the HP Server Remote Management Card BIOS setup program and set this option to off 2 Define the filename of the boot image 3 Enter the IP Address of the TFTP server where the image file is located 4 When you are finished running the HP Server Remote Management Card s BIOS Setup program restart the Server and run the Server s BIOS Setup program typically accessed by pressing F2 when prompted during the boot up process Be sure that the floppy drive is listed as a bootable device and is placed first in the boot order The HP Server Remote Management Card Settings Remote Boot Settin
74. mpts you for information needed to set up a new connection item 4 The Wizard first prompts you for the name of a New Host to Call Enter the name of the HP Server where you installed the HP Server Remote Management Card and click Next 5 Set up a modem connection item and select an installed modem NOTE For both Windows NT and Windows 95 98 and 2000 you must have a modem already installed to complete the configuration If the PC you intend to use as the remote client does not have a modem installed and recognized by Windows you must install one to proceed 6 Highlight an installed modem from the list of connection devices and click Details Microsoft Windows presents you with a pre configured list of Unimodem entries for your selection 7 Check to be sure that the Maximum speed field corresponds to the capabilities of the installed modem you selected 45 Chapter 6 Setting Up NT Graphics Console Redirection Using pcAnywhere 8 Enter the phone number of the HP Server Remote Management Card s modem then click Next 9 Uncheck Automatically begin remote control session upon Wizard completion then click Finish Customizing Your Connection Items If you want to rename a connection item right click it select Rename and type in a new name You can also copy paste and reconfigure a connection item to create an icon for each server you manage Installation and configuration of pcAnywhere at the client is now com
75. nated pagers If your mobile phone service provider supports the TAP protocol you can use the HP Server Remote Management Card to send Short Message Service SMS notifications up to 160 characters in length to your mobile phone Diagnostics Memory diagnostics If enabled this function reads continuously through the complete memory range at a defined maximum performance impact Single bit errors are logged and a session count is calculated Last screen before Automatic Server Restart ASR If the Server SNMP agents software is installed the HP Server Remote Management Card automatically captures a snapshot of the server s screen blue screen on Windows NT servers upon an ASR event preserving error messages or other screen activity that appeared before restart An administrator can view the snapshot from a remote client and use the screen contents to troubleshoot server problems Other Features Automatic server shutdown on voltage or temperature emergencies The HP Server Remote Management Card can be configured to automatically shut down your server if it detects an over voltage or over heating condition Remote floppy boot of the server For remote reboot the HP Server Remote Management Card allows an administrator to specify a boot floppy image file located on a TFTP server see Appendix C for details The HP Server in which the HP Server Remote Management Card is installed automatically fetches this boot image after a reset operati
76. nection You will be prompted for a Host Name and connection device Select the COM port not modem assigned by the HP Server Remote Management Card s serial driver see previous section With your selected COM port highlighted click Details and check the communications parameters assigned to the port Configure the port as shown in Figure 6 3 CcOM4 x Details Connection preferences Speed Parity lt None gt x Flow control RTS CTS he Started by Carrier detect DCD x Ended by Carrier detect DCD 7 Cancel Apply Figure 6 3 Configuring the Server side COM Port in pcAnywhere 5 Click OK then Next and deselect the checkbox to Automatically launch after wizard then click Finish Your new connection item appears in the pcAnywhere main window 6 Right click your new connection item and click Properties 42 Chapter 6 Setting Up NT Graphics Console Redirection Using pcAnywhere NOTE You can configure the pcAnywhere host to wait for both a modem and LAN connection by checking both a COM port and TCP IP in the host icon s Properties 7 From the Properties menu click the Settings tab and check the Launch with Windows and Run minimized checkboxes Click OK to return to the main program window 8 If you want to rename the connection item you just created right click the connection item and click Rename Type in the new name 9 Close pcAnywhere and restart your server
77. nents must be installed and configured at both the server and the remote client to use Windows remote control The figure below show how it works At the Remote Client Using At the Remote Client Using a Modem the user dials into the the LAN the user launches HP Server Remote Management NT Remote Console from the Card selects NT Remote Console Remote HP Server Remote Management hangs up dials back to the server Console GUI This runs the built in using pcAnywhere and takes full pcAnywhere Express feature graphics control of the HP Server and takes full graphics control of the HP Server At the Server after installing pcAnywhere and configuring it for LAN and or modem communications the server may be taken over by the remote client via a LAN and or modem connection NetServer Figure 6 1 Windows Console Redirection to a Remote Client 39 Chapter 6 Setting Up NT Graphics Console Redirection Using pcAnywhere Installing pcAnywhere on the Server To enable console redirection the ability to redirect what s graphically displayed on your server either over the LAN or via modem you must first install the pcAnywhere host software included with your system on your HP Server NOTE Remember that the HP Server Remote Management Card software license authorizes a single administrator for each copy of software including Symantec s pcAnywhere Console Redirection Over a LAN If you want console redirection remo
78. nfiguring LAN access during a remote connection is not recommended Changing your LAN access settings while logged on could terminate your connection e Viewing a log of server events and PCI utilization e Viewing current measurement sensors e Viewing server screens e Running memory diagnostics on the server e Performing remote firmware or BIOS updates e Remotely power on power off power cycle or reset the server Logging In to the HP Server Remote Management Card To initiate a connection to the HP Server Remote Management Card from the remote client connect to the HP Server Remote Management Card via LAN or modem connection as follows 33 Chapter 5 34 1 Logging In and Using the HP Server Remote Management Card Web Interface If you are using a modem PPP at the remote client skip to step 2 if you are not make your connection using the Dial Up Networking program Once connected you will see a modem connection icon on the task bar of your desktop SE 11 48PM At the remote client start your web browser software Make sure that the proxy settings for your browser have been correctly set If your site uses a proxy server enter the IP address of the HP Server Remote Management Card in the browser s exceptions list to bypass it Enter the URL address of the HP Server Remote Management Card which should be one of the following o Ifconnecting via LAN enter the card s IP address for example http
79. ning the HP Server Remote Management Card BIOS Setup Program in Chapter 4 In Remote Boot Option 1 you start from the user interface stored in the HP Server Remote Management Card ROM based setup options 1 Boot the HP Server Appendix C Installing and Using TFTP When the HP Server Remote Management Card banner appears press F3 when prompted You are presented with a menu of configurable options Enable the Remote Boot feature in the BIOS setup Be sure it is on Enter the filename of the boot image Supply the IP Address of the TFTP server That is identify the IP Address of the server where the remote boot image is located Reboot During the HP Server reboot a message indicates that the server is attempting to start from the designated boot image Remote Boot Option 2 The second remote boot method requires you to log onto the HP Server Remote Management Card web interface in order to set up a remote boot To set up a remote boot using the HP Server Remote Management Card user interface 1 5 From the HP Server Remote Management Card user interface select the Remote Control tab Under Server Control select one of the following HP Server start up options Power on if the server is off Power cycle Reset Once you have selected an action that would bring the HP Server back online you can further select Remote Boot features Select Remote Boot This enables the HP Server Remote Management Ca
80. ninterrupted Power Supply switch ninterrupted Power Supply U Uninterrupted Power Supply needs repair U U ninterrupted Power Supply ninterrupted Power Supply battery packs Uninterrupted Power Supply external battery packs Uninterrupted Power Supply initiated The NetWare Loadable Module NLM that detects SCSI faults has been unloaded Measure UPS contact returned to Base module bypass power supply Base module fan needs repair Communication lost with external Communication established with Battery run time calibration test An installed host adapter can no longer be detected An installed SCSI device can no longer be detected A new host adapter has been discovered An installed host adapter no longer matches the information stored about it An installed host adapter can no longer be detected A host adapter that previously failed is now accessible An installed SCSI device can no longer be detected A new SCSI device such as a CD ROM drive hard drive or tape drive has been detected An installed SCSI device that previously failed is now accessible An installed SCSI device no longer matches the information stored about it The SCSI monitoring software on the server has determined that the device database is corrupt An unrecognized HW log event was detected FCArray A physical device became online FCArray A hard disk has been added as a hot spare UPS is
81. nitiated reset Remote initiated power cycle Remote initiated power down Remote initiated power up Automatic power shutdown due to critical condition Front panel power down Automatic graceful shutdown of NOS Remote initiated graceful shutdown of NOS Voltage Utilization warning Voltage Utilization error Remote management user page Modem error Event Codes Severity INFORMATIONAL CRITICAL WARNING WARNING WARNING INFORMATIONAL WARNING INFORMATIONAL INFORMATIONAL CRITICAL INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL WARNING NFORMATIONAL NFORMATIONAL NFORMATIONAL NFORMATIONAL INFORMATIONAL WARNING INFORMATIONAL INFORMATIONAL INFORMATIONAL I I I I I I NFORMATIONAL NFORMATIONAL CRITICAL INFORMATIONAL WARNING INFORMATIONAL WARNING CRITICAL INFORMATIONAL Appendix A Event Codes Pager Code Server Event Severity 20202 Remote management user page No Connection INFORMATIONAL 20203 Remote management TAP page No ID prompt INFORMATIONAL 20204 Remote management TAP page No message go ahead INFORMATIONAL 20205 Remote management TAP page Message not accepted INFORMATIONAL 20206 Remote management user Email notification failed WARNING 20300 Remote Control Card memory test started INFORMATIONAL 20301 Remote Control Card memory test completed INFORMATIONAL 20302 Remote Control Card memory test stopped by user INFORMATIONAL 20303 Remote Contro
82. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 107 The Visual Diagnostic Panel scenico ani eia AR 107 Installing the Diagnostic Panel in the tc3100 HP Server csse 108 Installing the Diagnostic Panel assseessseeessrreeerrresrsrnsseerrnerrrnneerennasrennesee 108 Connecting the Cable nat ea 108 Installing the Diagnostic Panel in the tc4100 HP Server ecese 110 Installing the Diagnostic Panel 4neeennnnnnennnnnnnnennnnenn nn 110 Connecting the Cable 0 0 0 eccceeeeeneeeeeeeneeeeeeeeeeeeeeaeeeeesnaeeeeeesaeeeeeeaaes 110 Laka ON orice E cee anced es Bek a cedee dee E dee DER ee E E T 113 1 Quick Start This chapter provides a quick overview of the steps required for setting up and using the HP Server Remote Management Card If you have experience setting up computer hardware and software you can use the following section as a brief installation guide Before installing the HP Server Remote Management Card you must already have completed initial installation and configuration of your HP Server For a brief overview of how the HP Server Remote Management Card works see Figure 2 1 before proceeding Before you begin review the HP Server Remote Management Card System Requirements section of Chapter 2 50 pin Cable Connector x RS 232 Connector Diagnostic LEDs LAN R LAN LEDs Figure 1 1 The HP Server Remote Management Card PCI Card Connectors Install and connect the Remote Management Card see Chapter 3
83. nt Card via the LAN Define card s TCP IP properties either use a unique IP Address for the card subnet mask and gateway or enable DHCP and have your DHCP server assign these addresses for you Ifyou plan on connecting to the HP Server Remote Management Card via modem Define the card s PPP settings modem initialization string IP address subnet mask Typically you would leave the PPP IP address and PPP subnet mask at the factory defaults since your PPP connection does not interact with the site network 3 Save the configuration and exit 4 Ataremote client running Microsoft Windows NT 4 0 or Windows 95 98 ME or 2000 Chapter 1 Quick Start If you plan to connect to the HP Server Remote Management Card via the LAN o Verify that the client has TCP IP software is installed and it is properly configured for your LAN client s IP address subnet mask and gateway by checking the TCP IP protocol properties from the Network program in the control panel Verify your client s browser s proxy settings If your site uses a proxy server enter the IP address of the HP Server Remote Management Card in the browser s exceptions list to bypass it If you are using DHCP reboot the server and run the HP Server Remote Management Card BIOS setup program to see the assigned IP address And or If you plan to connect to the HP Server Remote Management Card via modem PPP Verify your client s PPP settings Double click the M
84. om the Network program in the control panel Verify your browser s proxy settings If your site uses a proxy server for Internet access you will need to bypass the proxy server by entering the IP address of your HP Server Remote Management Card in the exceptions list When you are ready to make your first connection proceed to Chapter 5 Setting Up to Use an External Modem 26 You can communicate with a remote client by connecting an external modem to the card s serial communications port A modem connection at the remote client is required to complete the data link The following figure illustrates this type of connection joining the server and the remote client See Appendix B for information on modem support for the HP Server Remote Management Card Chapter 4 Setting Up the Remote Connection Remote Client PC Server Figure 4 7 Remote Connection Through an External Modem NOTE HP recommends that you supply power to your external modem from an Uninterruptible Power Supply UPS so that you can be notified in case of an AC line power failure Remote Client Configuration PPP Dial Up Networking This section describes using dial up networking for a Windows NT 4 0 client Windows 95 98 and 2000 configuration steps are similar For other operating systems refer to your system documentation for instructions on how to set up a PPP connection In Windows NT 4 0 after running the HP Server Remote Management Card BIOS setu
85. on and executes the new boot image Using this feature for example an administrator can remotely update the HP Server s BIOS or remotely run server diagnostics Remotely upgrade firmware The HP Server Remote Management Card management program code is stored in Flash ROM on the HP Server Remote Management Card If it is necessary to upgrade the firmware a newer revision of the program code may be downloaded via a TFTP server to the programmable 11 Chapter 2 Introducing HP Server Remote Management Card ROM see Appendix C for details When available new firmware versions can be obtained from the HP web site SNMP support The HP Server Remote Management Card includes SNMP support embedded in firmware on the Remote Control card SNMP queries MIB ID provide seamless integration with any SNMP management platform including HP Toptools and HP OpenView SNMP traps that occur during a server hang or power down may be forwarded to a management console of your choosing These management solutions provide in band network connected monitoring of your servers DHCP support DHCP is based on a client server paradigm in which the HP Server Remote Management Card contacts a DHCP server for configuration parameters The DHCP server is typically centrally located and operated by the network administrator The HP Server Remote Management Card can be reliably and dynamically configured with parameters appropriate to the current network architecture
86. on bypass due to hardware UPS put on bypass via software or UPS put on bypass via rear UPS UPS has returned from bypass mode Event Codes Severity INFORMATIONAL CRITICAL WARNING WARNING INFORMATIONAL CRITICAL CRITICAL WARNING INFORMATIONAL INFORMATIONAL INFORMATIONAL CRITICAL CRITICAL INFORMATIONAL INFORMATIONAL CRITICAL NORMAL CRITICAL INFORMATIONAL NORMAL INFORMATIONAL CRITICAL INFORMATIONAL INFORMATIONAL INFORMATIONAL Appendix A Event Codes Pager Code Server Event Severity 21902 FCArray Hard disk error found CRITICAL 21903 FCArray Hard disk PFA condition found drive may fail WARNING 21904 FCArray An automatic rebuild has started INFORMATIONAL 21905 FCArray A manual rebuild has started INFORMATIONAL 21906 FCArray Rebuild completed INFORMATIONAL 21907 FCArray Rebuild cancelled INFORMATIONAL 21908 FCArray Rebuild stopped with errors CRITICAL 21909 FCArray Rebuild failed due to new physical device CRITICAL 21910 FCArray Rebuild failed due to logical device failure CRITICAL 21911 FCArray A physical device failed CRITICAL 21912 FCArray A physical device was found INFORMATIONAL 21913 FCArray A physical device is gone INFORMATIONAL 21914 FCArray A physical device is unconfigured INFORMATIONAL 21915 FCArray Expand capacity started INFORMATIONAL 21916 FCArray Expand capacity finished INFORMATIONAL 21917 FCArray Expand capacity failed CRITICAL 21918 FCArray Co
87. on designated Power Supply CRITICAL 00822 Fan speed up on designated Power Supply WARNING 00823 A power supply s 3 3 volt supply has gone bad CRITICAL 00824 A power supply s 5 volt supply has gone bad CRITICAL 00825 A power supply s 12 volt supply has gone bad CRITICAL 00826 A power supply s 12 volt supply has gone bad CRITICAL 00900 Power supply subsystem redundancy gained INFORMATIONAL 00901 Power supply subsystem redundancy lost WARNING 00902 Power Supply Subsystem Not enough Power Supply Units detected CRITICAL 00904 Power System failure A C Lost CRITICAL 57 Appendix A Event Codes Pager Code Server Event Severity 00905 Power Supply Subsystem soft failure CRITICAL 00906 Power Supply Subsystem Not enough Power Supply Units detected CRITICAL 00906 Power Supply Subsystem Not enough Power Supply Units detected CRITICAL or trouble powering up or down 00906 Power Supply Subsystem Not enough Power Supply Units detected CRITICAL or trouble powering up or down 01070 Multiple Fan Failure CRITICAL 01107 Battery cycles have gone beyond the upper non critical range WARNING 01109 Battery cycles have gone beyond the upper critical range CRITICAL 01111 Battery cycles have gone beyond the upper non recoverable range CRITICAL 01200 ECC error corrected in memory module INFORMATIONAL 01200 A single bit error has been corrected INFORMATIONAL 01200 A single bit error has been corrected INFORMATIONAL 01201 Predictive failure in a memo
88. or Decryption You may not disassemble or decompile the Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software Transfer Your license will automatically terminate upon any transfer of the Software Upon transfer you must deliver the Software including any copies and 101 Appendix H Software License Warranty Regulatory and Support related documentation to the transferee The transferee must accept these License Terms as a condition to the transfer Termination HP may terminate your license upon notice for failure to comply with any of these License Terms Upon termination you must immediately destroy the Software together with all copies adaptations and merged portions in any form Export Requirements You may not export or re export the Software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The Software and any accompanying documentation have been developed entirely at private expense They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 199
89. orrect TFTP server setup and for available boot images For any ofthe following operations you may also use another available TFTP server such as the TFTP server daemon normally supplied with UNIX workstations and servers Appendix C Installing and Using TFTP TFTP Requirements To use the TFTP service with the HP Server Remote Management Card you must have e TFTP client software The client software is already built into the firmware of the HP Server Remote Management Card e TFTP server software tftpserv exe To run ftpserv you need one of the following operating systems Microsoft Windows NT 4 0 Microsoft Windows 95 98 ME or 2000 TFTP server software requires TCP IP availability on the computer on which it will run Starting the TFTP Server To start the supplied TFTP server you must execute the program tftpserv exe on the server in a DOS window or using the Run command from the Windows Start menu Usage is as follows tftpserv exe root where root indicates the base directory from which a client can retrieve files If you do not specify root the directory containing the tftpserv exe file is used as the base directory A TFTP client can request files within the base directory or its subdirectories but does not have access to lower directories The server software enables the base directory to act only as a file source not as a file destination Updating the HP Server Remote Management Card Firm
90. ovide standby voltage to the HP Server until the power cord s is are disconnected 3 Remove the cover 4 Snap the Diagnostic Panel into place as shown in Figure I 3 Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure that the metal of the wrist strap contacts your skin Connecting the Cable The tc4100 HP Server is shipped from the factory with a short cable that is connected on one end to the front panel The other end is free waiting to be connected to the Visual Diagnostic Panel after it is snapped into place as shown in the figure 110 Appendix Installing the Visual Diagnostic Panel Figure l 3 Installing and Cabling the Diagnostic Panel in the tc4100 Server 111 Index 50 pin cable connecting to the card 15 acronyms 8 agents Server 13 ASR Automatic Server Restart 11 audience 9 automatic server shutdown 11 BIOS flashing after card installation 18 setup program 22 configurable options in web interface 33 configuration HP Server Remote Management Card 22 IP Address 23 LAN 23 pcAnywhere on the server 41 pcAnywhere remote client software 44 PPP 24 remote boot 25 remote client using LAN 26 remote client using PPP 27 console redirection 9 defaults resetting the user database to 53 DHCP defined 8 DHCP support 12 DHCP using 23 52 Diagnostic Panel installation 107 diagnostics 11 dialback descri
91. p program to configure the card for PPP communication do the following to set up the remote client for PPP communication with the HP Server Remote Management Card 1 The Dial Up Networking feature must be installed and a modem must be configured through the Windows Control Panel Modems program 2 If you want to set up dialback with your HP Server Remote Management Card From Control Panel Modems select your modem Click Properties Select the Connection tab 27 Chapter 4 Setting Up the Remote Connection Click Advanced Then add the following string in the extra settings field x3 amp c0 amp d0 NOTE The dialback feature cannot function properly if you do not enter this string in the Extra Settings field as indicated 3 Configure Dial Up Networking by double clicking the My Computer icon and then Dial Up Networking NOTE If you wish to configure dialback with the HP Server Remote Management Card you need to log in to the card first and set the dial back number under Configuration Users 4 In the Dial Up Networking window include phonebook entry and dialing information S Dial Up Networking 21x Phonebook entry to dial Modem il New More v Phone number preview 444 5555 Dialing from My Location v Figure 4 8 Example Configuring Dial Up Networking in Windows NT 4 0 5 Under More select Edit entry and modem properties Here you can set up modem configuration u
92. p the Remote Connection 8 Click the Script tab To expedite the HP Server Remote Management Card login process use the script provided by HP included on the HP Netserver Navigator CD in ttre us ttre scp Copy this script file to your remote client and enter that path in the script dialog box Edit Phonebook Entry Figure 4 11 Configure Script If you do not wish to use the script select Pop up a terminal window instead 9 Click the Security tab and select accept only encrypted authentication 10 You may now dial up to establish the modem connection to the card using the card s external modem phone number Once connected you will see a modem connection icon on the task bar of your desktop When you are ready to make your first connection proceed to Chapter 5 31 5 Using the Remote Management Card Web Interface After you ve installed cabled and configured the HP Server Remote Management Card using the card s BIOS setup program you are ready to set options for the HP Server Remote Management Card using the Remote Management Card s management software Using your web browser you can remotely set all card options including e Setting up an administrator list up to 16 for system access and notification e Configuring event management operations including the enabling of paging and e mail notification e Configuring serial communications for external modem e Configuring LAN access CAUTION Co
93. plete Proceed to the next section for instructions on the use of pcAnywhere to redirect the Windows graphics console Using Windows Graphics Console Redirection From your remote client to enable graphics console redirection the ability to redirect what s graphically displayed on your server either over the LAN or via modem follow the directions listed below Fora LAN connection To initiate Windows remote control via the LAN connection go through the HP Server Remote Management Card web interface Under the Remote Control tab click the NT Remote Console button Note that you must have already set the server s IP address in the Server Info screen under the Configuration tab pcAnywhere Express will start and redirect the console of your HP Server to your remote client For a Modem connection 46 1 From your remote client connect to server s Remote Management Card using dial up networking 2 Once a connection is established use your web browser to login to the HP Server Remote Management Card and click the Remote Control tab 3 Click the NT Remote Console button This switches control of the HP Server Remote Management Card serial port to the server You have 5 minutes to establish a connection using pcAnywhere before the HP Server Remote Management Card resets the serial port 4 Hang up the dial up networking connection Right click on the dial up networking icon on the task bar shown below and click hang up
94. pline Tape Drive Tape device may have write fault call helpline Tape Drive Tape cartridge has reached the end of its useful life Tape Drive The tape cartridge is not data grade Tape Drive Attempting write to a write protected cartridge Tape Drive Cannot eject the cartridge while tape drive is in use Tape Drive The tape in the drive is a cleaning cartridge Tape Drive Attempt to load cartridge of a type which is not supported Tape Drive The tape in the drive has snapped Tape Device Has Detected Snapped Tape The LAN adapter has detected a number of receive errors higher than Event Codes Severity CRITICAL WARNING WARNING CRITICAL WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING CRITICAL INFORMATIONAL WARNING WARNING WARNING CRITICAL CRITICAL CRITICAL WARNING WARNING CRITICAL INFORMATIONAL INFORMATIONAL INFORMATIONAL CRITICAL CRITICAL 65 Appendix A Event Codes Pager Code Server Event Severity 21415 Tape Device Has Memory Chip in Cartridge Failure WARNING 21416 Tape Cartridge Ejected While Actively Writing Reading CRITICAL 21417 Tape Device Has Detected Read Only Media WARNING 21418 Tape Device Has Detected Corrupted Directory On Tape WARNING 21420 Tape Drive The tape drive needs cleaning CRITICAL 21421 Tape Drive The tape drive is due for routine cleaning WARNING 21422 Tape Drive The last cleaning cartridge used in tape drive has worn CRITICAL out
95. quired The HP Server Remote Management Card uses the TFTP service to e Access boot floppy images that allow administrators to help diagnose HP Server problems and update the server BIOS e Update the HP Server Remote Management Card firmware TFTP file transfer consists of client side and server side components Because the HP Server Remote Management Card has the client TFTP service built into its firmware you can use TFTP to transfer either firmware images or boot images from either a local or a remote computer running a TFTP server program see Figure C 1 75 Appendix C Installing and Using TFTP 76 HP Server with Local system with Remote TFTP Server Software Management and firmware or floppy Card image OR LAN or PPP Modem Remote Client with TFTP Server Software and firmware or floppy image firmware update of HP Server Remote Management Card NOT allowed using PPP Figure C 1 Using TFTP to Remotely Supply Updates and Boot Images TFTP server side software for Windows 95 98 or 2000 and Windows NT is supplied on the HP Netserver Navigator CD as the file ttrce us tftpserv exe The server software is designed only to serve files to a TFTP client not to receive them The software provides additional security by allowing the client to retrieve files only from a directory which is designated on the command line when starting the server NOTE Contact your local network administrator for the c
96. r Supply UPS Uninterrupted Power Supply U ninterrupted Power Supply condition a ninterrupted Power Supply ie ninterrupted Power Supply replacement Uninterrupted Power Supply Communication lost between agent Load greater than rated capacity UPS has failed its internal self test UPS batteries are discharged UPS has switched to battery backup UPS has enabled SmartBoost Batteries are low and will soon be Communication established with UPS Normal power has been restored to the UPS has passed its internal self test UPS has returned from a low battery UPS is entering sleep mode UPS batteries require immediate Measure UPS contact changed from Event Codes Severity CRITICAL CRITICAL CRITICAL CRITICAL WARNING WARNING WARNING CRITICAL CRITICAL CRITICAL WARNING INFORMATIONAL INFORMATIONAL INFORMATIONAL WARNING CRITICAL WARNING CRITICAL CRITICAL CRITICAL CRITICAL CRITICAL WARNING CRITICAL INFORMATIONAL INFORMATIONAL INFORMATIONAL INFORMATIONAL CRITICAL CRITICAL CRITICAL 67 Appendix A Pager Code 21519 21520 21521 21522 21523 21524 21525 21526 21527 21528 21600 21605 21606 21608 21609 21610 21611 21612 21613 21614 21615 21625 21816 21900 21901 68 Server Event default state Uninterrupted Power Supply default state Uninterrupted Power Supply failure Uninterrupted Power Supply front panel U
97. r at a remote client see Figure C 1 NOTE HP recommends that you do not update the HP Server Remote Management Card firmware ifthe link between the TFTP server and the HP Server is a dial up network connection A disconnection during an update can leave the HP Server Remote Management Card partially updated and you would need to repeat the update before proceeding A firmware update takes approximately one minute over a 10Base T LAN connection After the update has completed the HP Server Remote Management Card will be reset in order to start the new firmware Using the HP Server Remote Management Card Remote Boot Feature 78 You can use the HP Server Remote Management Card to remotely boot the HP Server in which you have installed the HP Server Remote Management Card The card boots the HP Server using a boot floppy image located on a TFTP server Appendix C Installing and Using TFTP Starting an HP Server from a remote boot image requires that you have already created an alternate bootable floppy image file and that this image is available in the base directory used by the TFTP server After the HP Server Remote Management Card processes a remote reboot the feature is disabled automatically so that the next boot will be a local boot You use the HP Copydisk utility to create a floppy image file The 1 44MB file created contains a sector by sector copy of the floppy plus a 32 byte Copydisk header you can also use generic floppy i
98. rd may be done via accessing a server page of a server that has the HP Server Remote Management Card installed or through the Others list under Devices Device Types all s If you use the HP Server Remote Management Card in a server managed by HP Toptools Device Manager you can perform group actions on multiple HP Server Remote Management Cards by selecting the cards you want with your mouse and right clicking Group actions include adding and deleting users changing user passwords viewing user configurations replicating card configurations powering on and off the server and updating card firmware CAUTION A special procedure is required when performing group actions on tc3100 and tc4100 servers This is presented in Appendix G Access to the HP Server Remote Management Card management features depend on the privilege level of the user For detailed information about user privileges refer to the HP Server Remote Management Card online help 37 6 Windows Graphics Console Redirection Using pcAnywhere For Server systems running Microsoft Windows NT 4 0 or Windows 2000 you can redirect the server s graphics console to a remote PC client to remotely perform operations as if you were sitting at the server To do this you must install pcAnywhere software If you are using the card s LAN connection you only need to install pcAnywhere on the server If you are using the card s serial connection via a modem pcAnywhere compo
99. rd to retrieve a floppy disk image from the designated remote computer Enter the IP Address of the TFTP server and the filename of the boot image The filename you specify should be a relative path from the root directory Press Start Power Reset Option to initiate the remote boot As an example if the TFTP server used ftp public as its root and the file of interest is named tftp public hp boot ttrc us dos dsk you would enter the file name as hp boot ttrc us dos dsk 81 Appendix C Installing and Using TFTP Examples of Remote Boot Using a Floppy Boot Image Using the HP utility copydisk exe you can remotely administrate numerous alternate boot routines and automate a range of diagnostic procedures for your HP Servers The following examples demonstrate how an administrator would set up and use floppy boot images in a typical network e Example 1 A remote server BIOS update e Example 2 A remote boot of HP Diagnostic Assistant e Example 3 A remote DOS file transfer In these examples a remote client functions as the TFTP server refer to Figure C 1 As you review these examples keep in mind that for each scenario the task could be accomplished in some other fashion For example the TFTP server could be located elsewhere on the intranet Example 1 A remote server BIOS update 82 In this example the system administrator wants to update the BIOS of a remote HP Server The administrator first obtains the
100. rface does not mean that the card may be accessed by anyone on the Internet Your company s firewall and proxy servers prevent outside access to your local network or intranet The dialback capability also provides extra security when communicating with the card via a dial up modem Chapter 2 Introducing HP Server Remote Management Card How the HP Server Remote Management Card Works The HP Server Remote Management Card operates independent of the server It has its own processor chip a serial and LAN port and interface These are completely separate from the server and the server s Network Operating System NOS The benefit to network administrators is comprehensive remote server management even in the event of a downed server Thus the HP Server Remote Management Card frees system administrative staff from direct round the clock server monitoring When the HP Server Remote Management Card detects a problem it immediately notifies the assigned administrator by sending a notification message that identifies the server and the nature of the problem using one or more of the following methods e E mail server ID and short text message identifying the problem e Numeric page server ID and five digit event code e Alphanumeric page server ID and short text message identifying the problem Regardless of location an administrator can log in to the server using a standard web browser and run the HP Server Remote Management Card software
101. rmation about the HP Server Remote Management Card and the connected server including computer name description location and IP Address 36 Chapter 5 Logging In and Using the HP Server Remote Management Card Web Interface e Status Provides an Event Log and access to environmental data including voltage and temperature readings at the server e Configuration This is where you set up information about event management how you will be notified of problems add users configure information about the server and configure information about the card including LAN and PPP assignments From here you can also set up a remote firmware update of the HP Server Remote Management Card or you can set up the HP Server to boot using a remote boot image e Diagnostics Includes a diagnostic test to scan server memory e Remote Control Used to initiate remote control of server functions including server console redirection remote shutdown and server reboot To use these options you must install the included TFTP software Refer to Appendix C for details e Support Provides listings of additional user resources relative to server configuration and management Best used when also connected to the World Wide Web for ready access to HP s web pages e Use with Toptools Device Manager The HP Server Remote Management Card fully integrates with the Toptools Device Manager product version 5 0 and above Access to your HP Server Remote Management Ca
102. rors higher than threshold level CRITICAL CRITICAL WARNING INFORMATIONAL INFORMATIONAL WARNING WARNING WARNING CRITICAL WARNING CRITICAL WARNING INFORMATIONAL WARNING WARNING WARNING WARNING WARNING INFORMATIONAL WARNING WARNING WARNING CRITICAL WARNING WARNING WARNING 63 Appendix A Event Codes Pager Code Server Event Severity 21326 The LAN adapter has detected a number of late collision errors WARNING higher than the threshold level 21327 The LAN adapter has detected a number of packet collisions higher WARNING than the threshold level This usually indicates a busy network 21328 The LAN adapter has detected a network fault Data transmission WARNING was stopped 21329 The LAN adapter has detected a busy network WARNING 21330 The LAN adapter has detected a performance problem associated WARNING with an inadequate number of receive buffers 21331 The LAN adapter has detected a performance problem associated CRITICAL with an inadequate number of receive buffers 21332 The LAN adapter has detected that the total number of packets INFORMATIONAL handled during a processing interval has reached a threshold level 21340 The LAN adapter has detected a number of receive errors higher than WARNING the threshold level 21341 The LAN adapter has detected a number of transmit errors higher WARNING than the threshold level 21342 The LAN adapter installed in the server has reset it
103. ry module WARNING 01201 Uncorrectable multibit ECC error has occurred CRITICAL 01201 Multiple bit error has occurred CRITICAL 01201 Multiple bit error has occurred CRITICAL 01202 Parity error detected in parity memory CRITICAL 01202 Parity error detected in parity memory CRITICAL 01203 Repeated ECC error corrected in memory module INFORMATIONAL 01203 Single bit repeated error INFORMATIONAL 01204 ECC memory module is operating outside of acceptable margins WARNING 01215 Memory Mirroring switched to Slave Set WARNING 01216 Faulty row switched to Hot Spare row WARNING 01300 Hot swap Cage Drive removed CRITICAL 01301 Hot swap Cage Drive inserted INFORMATIONAL 01320 Hot swap disks Power connection failure CRITICAL 01321 Hot swap disks Temperature emergency CRITICAL 01322 Hot swap disks Temperature warning WARNING 01323 Hot swap disks Temperature monitor not working CRITICAL 01400 System memory size reduced due to error in memory slot WARNING 01520 Post error has occurred WARNING 01520 Post error has occurred WARNING 01600 Too many single bit errors in time period logging disabled CRITICAL 01600 Too many single bit errors in time period logging disabled CRITICAL 01601 Too many errors of this type in time period INFORMATIONAL 58 Appendix A Pager Code Server Event 01601 Too many errors of this type in time period 01602 Event log cleared 01620 Event log getting full 01700 Automatic Server Restart hard reset after N
104. s that interfere with successful paging 20202 No Connection Event code 20202 occurs when one of the following conditions is detected 1 Your terminal is busy and thus was unable to connect 2 Your modem is not plugged into the phone line 3 The terminal may be inactive Paging companies incur occasional down time as they make upgrades and repairs to their terminals 4 You may have selected the wrong number for your Terminal Access Number This number should not be the same as your pager number After dialing you should hear standard handshaking protocols begin upon connection 5 Your modem is having trouble connecting at 300 or 1200 baud Baud rate difficulties can usually be rectified by entering the correct initialization string for your modem Modem initialization strings for modems supported by HP are listed in Appendix B 20203 TAP No ID Prompt Event code 20203 occurs when the terminal does not allow the HP Server Remote Management Card to log on to the terminal system The most common cause is that your modem is unable to connect at 300 Baud To correct see 20202 above condition number 5 50 Chapter 7 Troubleshooting 20204 TAP No message go ahead Event code 20204 occurs when the Terminal Logon is not accepted This indicates that 1 Your terminal has required more information than the HP Server Remote Management Card is configured to send 2 Your paging service provider is not completely adhering to the a
105. self CRITICAL 21343 The LAN adapter has detected a network protocol problem WARNING 21344 The LAN adapter has detected a packet length error WARNING 21345 The LAN adapter has detected a number of packet length errors WARNING higher than threshold level 21346 The LAN adapter has detected a number of late collision errors WARNING higher than the threshold level 21347 The LAN adapter has detected a number of packet collisions higher WARNING than the threshold level This usually indicates a busy network 21348 The LAN adapter has detected a network fault Data transmission WARNING was stopped 21349 The LAN adapter has detected a busy network WARNING 21350 The LAN adapter has detected a performance problem associated WARNING with an inadequate number of receive buffers 21351 The LAN adapter has detected a performance problem associated CRITICAL with an inadequate number of receive buffers 21352 The LAN adapter has detected that the total number of packets INFORMATIONAL handled during a processing interval has reached a threshold level 21353 The active NIC in a redundant group has failed The standby NIC WARNING has taken over 21354 A previously failed NIC in a redundant group has become INFORMATIONAL operational 21355 The standby NIC in a redundant group has failed WARNING 64 Appendix A Pager Code 21356 21360 21361 21362 21363 21364 21365 21366 21367 21368 21369 21370 21371 21372 21401
106. sing the Basic tab 28 Chapter 4 Setting Up the Remote Connection 6 Click the Server tab to specify the dial up server type network protocols and compression Make sure your settings match the following figure If you have Windows 95 make sure you do not check the Login to network option New Phonebook Entry PPP windows NT Windows 95 Plus Internet M Figure 4 9 Define the Dial Up Server Type 29 Chapter 4 Setting Up the Remote Connection 30 7 Click the TCP IP Settings button see Figure 4 10 Select the Server assigned IP address option The client will automatically get an IP Address from the HP Server Remote Management Card Check Specify name server addresses and make sure all DNS and WINS entry fields are set to zero 0 Uncheck Use default gateway on remote network Click OK NOTE The card derives the address using the PPP IP address of the card which it increments by 1 If the resulting address is equal to 0 or 255 it is incremented by 1 again PPP TCP IP Settings 21 x Server assigned IP address C Specify an IP address eddress Uy Ae ieee Server assigned name server addresses Primary DNS 0 200 O 0 Secondary DNS 0 0 0 0 Primary WINS 0 0 0 0 Secondary WINS 0 0 0 0 IV Use IP header compression T Use default gateway on remote network Cancel Figure 4 10 Define TCP IP Settings Chapter 4 Setting U
107. specifically designated for use with Servers that is added on or integrated into an Server in order to provide higher performance capacity or increased capability and is listed as a product in HP s Corporate Price List Upon installation inside a Server the Server Hardware Accessory carries a one year Return to HP warranty or the remainder of the warranty period for the original Server in which it is installed whichever is longer Should HP or Reseller be unable to repair or replace the hardware accessory within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the hardware accessory product Software Product Limited Warranty Ninety Day Limited Software Warranty HP warrants for a period of ninety 90 days from the date of the purchase that the software product will execute its programming instructions when all files are properly installed HP does not warrant that the operation of the software will be uninterrupted or error free In the event that this software product fails to execute its programming instructions during the warranty period Customer s remedy shall be a refund or repair Should HP be unable to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and all copies Removable Media HP warrants the removable media if supplied upon which this product is recorded to be fr
108. supported event codes is available on the hp site at http www hp com under the Server Troubleshooting section under Technical Support Notification and log messages are limited to a length of 40 characters Pager Code Server Event Severity 001XX Temperature sensor crossed lower non critical threshold WARNING 001XX Temperature sensor crossed lower critical threshold CRITICAL 001XX Temperature sensor crossed lower non recoverable threshold CRITICAL 001XX A temperature inside the server has gone outside the factory WARNING specified range 001XX A temperature inside the server has gone far outside the factory CRITICAL specified range 001XX Temperature sensor crossed upper non recoverable threshold CRITICAL 00261 VRM failure CRITICAL 002XX A measured voltage in the server has gone outside the factory WARNING specified lower voltage range 002XX A measured voltage in the server has gone far outside the factory CRITICAL specified lower voltage range 55 Appendix A Event Codes Pager Code Server Event Severity 002XX Voltage sensor crossed lower non recoverable threshold CRITICAL 002XX A measured voltage in the server has gone outside the factory WARNING specified upper voltage range 002XX A measured voltage in the server has gone far outside the factory CRITICAL specified upper voltage range 002XX Voltage sensor crossed upper non recoverable threshold CRITICAL 002XX System Voltage failure WARNING 00432 A system fan module
109. t This will allow HP or Reseller to assist you more quickly and efficiently 1 Consult the documentation provided with your product to assure that your system features are properly configured 2 Execute the diagnostics provided and record the information Consult the accompanying documentation for instructions 3 Record the following information 9 Product model name and number Product serial number Applicable error messages from system or diagnostics Applicable hardware driver revision levels Add on cards or hardware Third party hardware or software Operating system type and revision level Most of this information can be obtained by using HP Toptools U S and Canada For hardware service and telephone support contact either e A participating Reseller or e HP Customer Support Center Colorado 970 635 1000 Europe For hardware service and telephone support contact either e A participating Reseller or 105 Appendix H Software License Warranty Regulatory and Support e HP Customer Support Center Netherlands Austria 0660 6386 Netherlands 020 6068751 Belgium 02 626 8806 Norway 22 11 6299 Dutch Belgium 02 626 8807 Portugal 01 441 7199 French Denmark 3929 4099 Spain 902 321 123 Finland 02 03 47 288 Sweden 08 619 2170 France 01 43 62 3434 Switzerland 084 880 1111 Germany 0180 525 8143 United 0171 512 Kingdom 5202 Ireland 01 662 5525
110. tal or consequential damages including lost profit whether based on warranty contract tort or any other legal theory Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining Warranty Service You may obtain Warranty service from your Authorized HP Reseller or HP Sales and Service Office Consumer transactions in Australia and the United Kingdom The disclaimers and limitations above shall not apply and shall not affect the statutory rights of a Consumer HP Software License Agreement 100 ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND IF THE SOFTWARE IS Appendix H Software License Warranty Regulatory and Support BUNDLED WITH ANOTHER PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND HP Software License Terms The following License Terms govern your use of the accompanying Software unless you have a separate written agreement with HP License Grant Hewlett Packard grants the Customer a license in the software subject to the following Use Use means storing loading installing executing or displaying the Software You may not modify the Software or disable any licensing or control
111. te control of your server over a LAN instead of using a modem with pcAnywhere you must have TCP IP software installed on your server TCP IP is available with the standard Windows NT product Installing pcAnywhere Server Software Installing pcAnywhere at the server requires administrator privileges in order to configure the program s communications features Your server must be running either Windows NT 4 0 or Windows 2000 To install the pcAnywhere software on your Windows server 1 Log in to Windows with administrator privileges You need to be the system administrator or have an account that belongs to the administrator group 2 Insert the HP Netserver Navigator CD supplied with the HP Server Remote Management Card in the CD ROM drive 3 If you want to run pcAnywhere via the modem connected to the HP Server Remote Management Card install the appropriate serial driver by running one of the following driver setup programs For Windows NT 4 0 the driver is located in x ttrc2 us nt40drvr setup exe For Windows 2000 the driver is located in x ttrc2 us win2kdrvr install exe where x is the letter of your CD ROM drive Follow the on screen setup instructions 40 Chapter 6 Setting Up NT Graphics Console Redirection Using pcAnywhere 4 Run the pcAnywhere setup program From the Windows Start menu click Run and browse to the setup program s location x util pca32 language diskl1 setup exe where x is the let
112. ted the HP Server Remote Management Card Identity page is displayed in your browser window see Figure 5 1 Click the Configuration Tab The login prompt is displayed In the User Name field enter a valid administrator name For your first login the factory default name is ADMIN At the password prompt enter the password that belongs to the administrator name For your first login the factory default password is ADMIN NOTE The user ID and the access password for the HP Server Remote Management Card software are case sensitive To avoid a potential security breach allowing someone to log in using the defaults your first task should be to set up an administrator for the card Under Configuration User create a new user assigned to the Administrator group and assign a new password Then delete the default ADMIN user account Once logged into the HP Server Remote Management Card web interface create your user groups and set your communication and notification preferences If you have HP Toptools Device Manager you can perform some administration actions on multiple cards at once See online help for details click the button in the upper right corner of the browser window You are now logged on to the HP Server Remote Management Card For a description of features see the section HP Server Remote Management Card Features and Functions in Chapter 2 2 Introducing the HP Server Remote Management Card The HP Server
113. ter of your CD ROM drive and language is the two letter acronym for your local language example us English fr French ge German it Italian sp Spanish Follow the on screen setup instructions 5 When setup is complete you are prompted to restart Remove the HP Netserver Navigator CD and click OK Configuring pcAnywhere Server Software After you have completed pcAnywhere installation at the server you need to configure the software to function as a host for graphics console redirection Once configured and enabled the HP Server waits for a direct serial connection via the HP Server Remote Management Card s serial port COM4 by default To configure pcAnywhere on the server 1 Run pcAnywhere Either double click the pcAnywhere program icon in the pcAnywhere program group or access the program from the Start menu 2 At the pcAnywhere main screen click the Be a Host PC button pcAnywhere olx File Edit View Tools Help 2 e 8 Be A Remote File Be A Host PC Control Transfer Gateway x2 2 AddBeAHost DIRECT MODEM NETWORK PC Item For Help press F1 Figure 6 2 pcAnywhere Be a Host PC Connection Items 41 Chapter 6 Setting Up NT Graphics Console Redirection Using pcAnywhere 3 To make a new connection item for your server double click the Add Be a Host PC Item 4 Configure the connection item for LAN or modem use LAN connection Select TCP IP as the connection device Modem con
114. the system administrator wants to boot to HP s DiagTools To do so the administrator obtains a copy of the DiagTools disk from the HP Netserver Navigator CD Diskette Library uses Copydisk to create a floppy image file and uses the HP Server Remote Management Card to remote boot the DiagTools disk image To remotely boot DiagTools the administrator would proceed as follows 1 Insert the HP Netserver Navigator CD at the remote Windows client The Diskette Library program will auto start 2 Select HP DiagTools and follow the instructions to create the floppy in drive A 3 Using the Copydisk program create a floppy boot image in the base directory of your TFTP server Use the following syntax copydisk a x path diagtool dsk where a is the source diskette and x path is the destination TFTP base directory on your hard drive 4 Run tftpserv exe TFTP waits for a request for an image file from the HP Server Remote Management Card 5 Run the HP Server Remote Management Card web interface Click the Remote Control tab Select the Reset and Remote boot options 6 In the TFTP IP Address field type the IP address of your client machine In the TFTP File Name field type diagtool dsk 7 Click Start Power Reset Option The server restarts and TFTP loads the image file onto the HP Server Remote Management Card where it is then supplied to the HP Server as a boot image The HP Server boots DiagTools Example 3 A remote DOS fi
115. tion electronics The HP Server Remote Management Card connects to the IPMB via the 50 pin ribbon cable thus providing access to the server s event log system sensors and the server s front panel and reset controls e PPP Point to Point Protocol A standardized network protocol for dial up network connectivity Introducing HP Server Remote Management Card Chapter 2 Introducing HP Server Remote Management Card e TFTP Trivial File Transfer Protocol This file transfer protocol allows PUT and GET operations with absolute file names and does not require user authentication The HP Server Remote Management Card uses TFTP to implement firmware updates and remote boots Who Should Use This Guide This guide is designed for system administrators and people who are familiar with installing managing and troubleshooting servers on a network It assumes that you are knowledgeable about using operating systems such as Microsoft Windows 95 98 or 2000 and Windows NT using web browsers such as Microsoft Internet Explorer and Netscape Communicator and installing software and hardware in PC systems HP Server Remote Management Card Features and Functions The HP Server Remote Management Card provides a wealth of server management features that make it a powerful remote management tool The HP Server Remote Management Card works independently of the server s state and network operating system An on board web based user interface is accessed
116. to identify and in many cases correct server problems See Figure 2 1 Chapter 2 Introducing HP Server Remote Management Card User receives an email or page shown below that identifies the server and the event code that triggered the notification o 19010 90021 Memory error When a notification enabled TE irti 5 digit 5 digit code Text description event occurs the HP Server nn ID ne if using a TAP Remote Management Card event pager sends a page or email to 6 the configured user ser connects to the HP Server Remote Management Card from a LAN or PPP connected remote client to obtain more information and run diagnostics Figure 2 1 The HP Server Remote Management Card Management Process Package Contents Your HP Server Remote Management Card product contains the following An HP Server Remote Management Card An HP Netserver Navigator CD A 50 pin ribbon cable kit A visual diagnostic panel kit A visual diagnostic panel cable kit tc3100 only Documentation The HP Server Remote Management Card includes the following documentation This guide which describes how to install the HP Server Remote Management Card and set it up to communicate with the server Chapter 2 e The HP Server Remote Management Card web interface online help which describes all aspects of the user interface including how to use the HP Server Remote Management Card to manage your network server e pcAnywhere onl
117. unrssssnannnnnnnnnnnnnannannnnnnnnnnnnnnnannnnnnnnn nenn 87 LED Codos RBFRFPREFPFFFEEFPFFEFEFEREFFEFFFEFFEEFFFFEFFETFFFBELFRFFFERFEEFFEFERFFITFEREFFEFREEFFPRFFEFFEEFFEFEFE 89 Failure Codes ee oeblaceastt Beteophigeadi bidvaeeas la 90 Keyboard Layouts unnssnsesnanennnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnn nenn 93 Group Actions with HP Toptools uuuuursenssnsnnnnnnnnnnnnnnnannnnnnnnnnnnnnnn anne 95 Integration with HP Toptools Device Manager 24444s sense 95 Selecting the Correct Remote Management Cards eseenenennn 95 Making a Custom Group ra der ann 97 ACCESSING Custom Groups aineeseen aa aa R E Ea ARARAS EEEE ARAA 97 Software License Warranty Regulatory and Support nueessnnssnneennnennennn 99 Hardware Product Limited Warranty ccccccceeceeeeteeeeeeeeneeeeetieeeeeetneeeeee 99 Software Product Limited Warranty ccccceceececeeeeeeeseeeeeeseeeeeeeseeeaeereeenaees 99 HP Software License Agreement rsnsesennnnenennnnennennnnnnnennnnnnn nn 100 Notice for USA 222 2 Ha a nen teen 102 Contents FCC Radio Frequency Emissions Statement s nennen 102 Notice for Taiwan 2 ecne ae al ada Gee 103 DECLARATION OF CONFORMITY US and EU 104 Technical Supportisnccud claws eee a ea 105 U S and Canada nenn een 105 Europe En A 105 Other CONTOS eenia aa 106 Installing the Visual Diagnostic Panel uunnnsnenennnnn
118. ware If a new or backup version of the HP Server Remote Management Card firmware is stored on the TFTP server you can download the update to your HP Server Remote Management Card This must be done over the LAN Firmware update of the HP Server Remote Management Card is not supported using a PPP connection To update the HP Server Remote Management Card firmware you must have a firmware image file stored under the base directory used by the TFTP server NOTE This option may be performed on a single card or if you have Toptools Device Manager multiple cards at once Instructions for a single card are listed here To perform this action on 77 Appendix C Installing and Using TFTP multiple cards refer to the HP Server Remote Management Card online help 1 From the HP Server Remote Management Card software interface click the Configuration tab 2 Then click the Card Info button 3 In the Card Maintenance section fill in the IP address of the TFTP server and the filename of the firmware The filename you enter should include a relative path from the base directory 4 Ensure the TFTP server is running 5 To start the firmware update click Update For example if the TFTP server used tfip public as its root and the firmware image file is named tftp public hp fw ttre us ttre_ rom bin you would enter the file name as hp fw ttre us ttrc_rom bin An update can also be performed using a firmware image file and TFTP serve
119. y Computer icon on your desktop and then double click Dial up Networking Add an entry and define its properties modem initialization string server PPP and TCP IP setup login script If you wish to use server dialback you may configure it via the HP Server Remote Management Card web interface after you first login Make your first remote connection using the HP Server Remote Management Card s web interface see next section Make your first remote connection see Chapter 5 for detailed instructions From the remote client connect to the HP Server Remote Management Card via LAN or modem connection 1 If you are using a modem PPP at the remote client proceed to step 2 if you are not make your connection using the Dial Up Networking program Once your connection has been established proceed to step 2 At the remote client start your web browser software Enter the URL address of the HP Server Remote Management Card which should be one of the following Ifconnecting via LAN enter either the card s IP address for example http xxx xxx xxx xxx or a host name if one has been assigned to the HP Server Remote Management Card in your DNS server for example http cardname companyname com Chapter 1 Quick Start Ifconnecting via modem enter the card s PPP IP address that you entered when you ran the HP Server Remote Management Card BIOS setup for example http xxx xxx xxx xxXx Once you are connec

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