HP Storage Safety and Compliance Reference Guide
Contents
1. storage LA products invent Global Limited Warranty and Technical Support This warranty covers products specified herein purchased after June 1 2003 General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY HP MAKES NO OTHER WARRANTIES OR CONDITIONS EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU This Limited Warranty applies only to HP branded and Compaq branded hardware products collectively referred to in this Limited Warranty as HP Hardware Products sold by or leased from Hewlett Packard Company or Compaq Computer Corporation a wholly owned subsidiary of the Hewlett Packard Company in the United States its worldwide subsidiaries affiliates authorized resellers or country distributors collectively referred to in this Limited Warranty as HP with this Limited Warranty The term HP Hardware Product is limited to the hardware components and required firmware2. OR ANY OTHER CLAIM THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES THIS LIMITATION OF LIABILITY HOWEVER WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS 321708 005 Warranty Period The warranty period for an HP Hardware Product is a specified fixed period commencing on the date of purchase The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise Products Warranty Service Response Time HP StorageWorks 3 years parts exchange 4 hour response time 7x24 e Enterprise Virtual Array 3 years labor 3 years on site HP StorageWorks 2 years parts exchange A hour response time 7x24 e XP Disk Array 2 years labor 2 years on site HP StorageWorks 2 years parts exchange 4 hour response time e Virtual Array 71xx amp 74xx 2years labor normal business hours 2 years on site HP StorageWorks 3 years parts exchange Next business day response e Enterprise Modular Array 1 year labor 8000 12000 16000 1 year on site Modular San Array 1000 Network Attached Storage NAS b2000 63
3. to new in performance and reliability Spare parts may be new or equivalent to new Spare parts are warranted to be free from defects in material or workmanship for ninety 90 days or for the remainder of the Limited Warranty Period of the HP Hardware Product in which they are installed whichever is longer 321708 005 During the Limited Warranty Period HP will repair or replace any defective component In the unlikely event that your HP hardware product has a recurring failure HP at its sole discretion may elect to provide you with a replacement unit of HP s choosing that is the same or equivalent to your HP Hardware Product in performance This is your exclusive remedy for defective products HP reserves the right to elect at its sole discretion to give you a refund of your purchase price or lease payments less interest instead of a replacement All component parts or hardware products removed under this Limited Warranty become the property of HP The replacement part or product takes on either the Limited Warranty status of the removed part or product or the ninety 90 day Limited Warranty of the spare part This Limited Warranty does not apply to expendable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective a as a result of accident misuse abuse or other external causes b by operation outside the usage parameters stated in the user documentation th
4. 000 e7000 Version 1 HP OpenView e Storage Management Appliance HP StorageWorks 3 years parts exchange Next business day response e Network Attached Storage NAS 3 year labor NAS 8000 3 year on site e Network Attached Storage NAS b2000 63000 e7000 Version 2 HP StorageWorks 1 year parts exchange Next business day response e Fabric and Infrastructure Switches amp 1 year labor Directors 1 year on site HP StorageWorks 1 year parts exchange Next business day response e Tape Libraries 1 year labor ESLxxxx MSLxxxx SSLxxxx 1 year on site Network Attached Storage NAS 1000 HP StorageWorks 3 years parts exchange Next business day response e AIT DLT DLT VS DDS SDLT amp LTO drives HP Storage Works 1 year parts exchange Next business day response 1 8 Autoloader e 1 16 Tape Superloader e AIT Autoloader Version 1 products are distinguished by the Warranty Service Response times are based on local Compaq logo in the upper left corner of the front indicated in this table standard business days and working hours panel reflects base level Unless otherwise stated all responses are warranty offerings measured from the time the customer calls until Enhancments to base HP has either established a mutually warranty may be included acceptable time for support to be performed with your HP Product for or HP has begun to provide support or remote current warranty diagnostics In some countries and under info
5. HE HP HARDWARE PRODUCT YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES ALTERATION OR LOSS OF DATA BEFORE RETURNING ANY UNIT FOR SERVICE BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL PROPRIETARY OR PERSONAL INFORMATION HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS DATA OR REMOVABLE STORAGE MEDIA HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP OR COMPAQ WHEN THE PRODUCT IS MANUFACTURED 321708 005 Limitation of Liability IF YOUR HP BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT HP s MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE HP IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT OR A CLAIM MADE UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY A CONTRACT CLAIM
6. The term HP Hardware Product DOES NOT include any software applications or programs HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period The Limited Warranty period starts on the date of purchase or lease from HP Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving warranty service You are entitled to warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty period This Limited Warranty extends only to the original end user purchaser or lessee of this HP Hardware Product and is not transferable to anyone who obtains ownership of the HP branded product from the original purchaser or lessee This Limited Warranty is applicable in all countries and will be honored in any country where HP or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty Warranty service availability and response times may vary from country to country and may also be subject to registration requirements in the country of purchase HP products are manufactured using new materials or new and used materials equivalent
7. at shipped with the product c by the use of parts not manufactured or sold by HP or d by modification or service by anyone other than i HP ii an HP authorized service provider or iii your own installation of end user replaceable HP or HP approved parts if available for your product in the servicing country These terms and conditions constitute the complete and exclusive warranty agreement between you and HP regarding the HP Hardware Product you have purchased or leased These terms and conditions supersede any prior agreements or representations including representations made in HP sales literature or advice given to you by HP or an agent or employee of HP that may have been made in connection with your purchase or lease of the HP Hardware Product No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP THE ABOVE WARRANTIES DO NOT APPLY TO DEFECTS RESULTING FROM IMPROPER OR INADEQUATE MAINTENANCE BY CUSTOMER UNAUTHORIZED MODIFICATION IMPROPER USE OR OPERATION OUTSIDE OF SPECIFICATIONS OR SUPPORTED CONFIGURATIONS FOR THE PRODUCT ABUSE NEGLIGENCE ACCIDENT LOSS OR DAMAGE IN TRANSIT IMPROPER SITE PREPARATION OR UNAUTHORIZED MAINTENANCE OR REPAIR HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR T
8. der refer to the HP website at www hp com support In order to receive onsite support Customer agrees that it shall 1 Have a representative present when HP provides warranty services at Customer s site 2 Notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors 3 Subject to its reasonable security requirements provide HP with sufficient free and safe access to and use of all facilities information and systems determined necessary by HP to provide timely support 4 Ensure that all manufacturers labels such as serial numbers are in place accessible and legible 5 Maintain an environment consistent with product specifications and supported configurations HP may at its sole discretion determine that on site service is not necessary For example some parts in HP Hardware Products are designated as Customer Replaceable Units CRUs e g power supply or hard drives it is the responsibility of the customer to perform CRU replacement pursuant to provided instructions and documentation For Customers who require an HP representative to handle all component replacements support uplift contracts are available at additional cost Warranty Transfer to Another Country Under the HP Global Warranty program products may be purchased in one country and transferred to another country where HP has a service presence without voiding the warranty Warranty t
9. erms service availability and service response times may vary from country to country A customer may be required to provide product specific information in accordance with the HP Global Warranty Notification process prior to moving the products The required information ensures that HP is prepared to provide the required level of warranty service in the destination country and that the product is designed to work in the destination country Contact HP your local HP authorized reseller or refer to the website at www hp com support to begin the HP Global Notification process prior to transferring HP Products to another country HP is not responsible for any tariffs or duties that may be incurred in transferring the products Products may be covered by export controls issued by the United States or other governments Note Warranty service availability and response times may vary from country to country and may also be subject to registration requirements in the country of purchase Service Upgrades HP offers additional support and service coverage for your product Some support and related products may not be available in all countries For information on availability of service upgrades refer to the HP web site at htto www hp com support Contacting HP If your product fails during the warranty period and the suggestions in the product documentation do not solve the problem you can receive support by doing the following Loca
10. hone Home If the customer chooses not to deploy available remote support capabilities additional costs may be incurred due to increased support resource requirements Carry in Warranty Service Under the terms of carry in service you may be required to deliver your HP Hardware Product to an authorized service location for warranty repair You must prepay any shipping charges taxes or duties associated with transportation of the product In addition you are responsible for insuring any product shipped or returned You assume risk of loss during shipping HP Replaceable Parts HP ships approved replacement parts directly to you to fulfill your HP Hardware Product warranty This will save considerable repair time After you contact the HP Technical Support Center a replaceable part can be sent directly to you Once the part arrives replace the part pursuant to the provided instructions and documentation If further assistance is required call the HP Technical Support Center and a technician will assist you over the phone In cases where the replacement part must be returned to HP you must ship the defective part back to HP within 15 days The defective part must be returned with the associated documentation in the provided shipping material 321708 005 On site Warranty Service Under the terms of on site service an HP authorized service provider will service your product at your location To locate the nearest HP authorized service provi
11. rmation contact the certain supplier constraints response time may nearest HP Sales office vary If your location is outside the customary service zone response time may be longer or there may be an additional charge Contact your local HP service organization for response time availability in your area Version 2 products are distinguished by the HP logo in the upper left corner of the front panel 321708 005 Software HP DOES NOT WARRANT SOFTWARE PRODUCTS INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY HP OR COMPAQ HP s only obligations with respect to software distributed by HP under the HP or Compaq brand name are set forth in the applicable end user license or program license agreement Non HP hardware and software products are provided AS IS However non HP manufacturers suppliers or publishers may provide their own warranties directly to you If the removable media on which HP distributes the software proves to be defective in materials or workmanship within ninety 90 days of purchase your sole remedy shall be to return the removable media to HP for replacement Types of Warranty Service To enable HP to provide the best possible support and service in the Warranty period HP strongly encourages customers to accept the use of or to employ available support technologies provided by HP This includes diagnostics configuration assist tools and notably HP s remote support solutions P
12. te your nearest HP Support location via the World Wide Web at htto www hp com support Contact your authorized HP dealer or Authorized Service Provider Be sure to have the following information available before you call HP Product serial number model name and model number Applicable error messages Add on options Operating system Third party hardware or software Detailed questions 321708 005
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