HP N7000 User's Manual
Contents
1. 3 Turn off the scanner wait 30 seconds and then turn the scanner back on 32 Troubleshooting Restart your computer If the problem persists the buttons might be disabled outside of the HP scanning software Try the following procedure a Open Control Panel select Scanners and Cameras and then select your scanner model from the list b Examine the buttons setting for your scanner e Windows 2000 Ensure that the Disable Device Events option is not selected e Windows XP and Vista Ensure the Take No Action option is not selected An unexpected program opens when a button is pressed Depending on the computer operating system and the HP scanning software installed on the computer an unexpected program might open when a profile is selected and a button is pressed After each step press a button to see if it is working correctly If the problem persists proceed with the next step 1 Verify that the expected program is installed on the computer by looking at the Start menu If the program is not installed then use the program CD to install the program If the problem persists the buttons might be disabled outside of the HP scanning software Try the following procedure a Open Control Panel select Scanners and Cameras and then select your scanner model from the list b Ensure that the Start this program option is selected and that the correct application is selected in the drop down list Wrong HP Sma2. To load flexible cards into the document feeder follow these steps 1 Place the stack of cards face down with the long dimension parallel to the paper guides 2 Adjust the paper guides to center the original Make sure the paper guides touch the edges of the original Load a card into the card slot Use the card slot of the back of the scanner to scan rigid items such as laminated cards and embossed cards The card slot accepts cards with raised characters Use the document feeder to scan flexible items such as business cards The scanner card slot can process rigid cards that meet the following specifications Minimum size 31 8 mm x 63 5 mm 1 3 inches x 2 5 inches Maximum size 54 3 mm x 85 7 mm 2 1 inches x 3 4 inches 14 Load cards continued Minimum thickness 0 10 mm 0 004 inches Maximum thickness 0 84 mm 0 033 inches The capacity of the card slot is 1 card at a time Load a card into the card slot face down with the long dimension parallel to the side of the scanner and the top of the card toward the left as you face the scanner NOTE Be sure to scan only one card at a time in the card slot Load a card into the card slot 15 Scan and copy The following topics describe how to scan or copy originals using the scanner and the scanner software e Basic scanning steps e Basic copying steps e Scan from the scanner buttons e Scan from HP Smart Document Scan Software e Scan from
3. i poga io Pa 6 Verify that the paper guides are aligned with the edges of the stack 7 Begin scanning 12 Use the document feeder 3 Load cards For information about loading flexible and rigid cards see the following topics e Load flexible cards into the document feeder e Load a card into the card slot Load flexible cards into the document feeder Use the document feeder to scan flexible items such as paper and small flexible cards Use the card slot to scan rigid items such as laminated cards and embossed cards This topic describes the specifications for flexible cards For paper specifications see Load cards The scanner document feeder can process flexible cards that meet the following specifications Minimum size 50 8 mm x 73 7 mm 2 0 inches x 2 9 inches Maximum size Business card size Minimum weight 253 g m 12 points or 102 Ib Maximum weight 326 g m 15 points or 120 Ib The card capacity of the document feeder is 10 flexible cards NOTE Cards with raised characters must be placed into the card slot For information see Load cards A CAUTION Before placing an item in the document feeder make sure that the item does not contain wet glue correction fluid or other substances that can be transferred to the interior of the scanner Make sure there are no curls wrinkles staples paper clips or any other attached material Sheets should not be stuck together Load cards 13 Chapter 3
4. Scan Document To button Li Use the Select Profile Number button 4 to select a profile The number 01 through 30 is displayed on the scanner front panel TIP To increase or decrease the numbers rapidly press and hold the Select Profile Number button 2 Press the Scan Document To de button to start scanning a document using the selected profile For information about profiles see Set up scan profiles Copy button 1 Use the Number of Copies button sr to specify the number of copies that you want The number of copies is displayed on the scanner front panel TIP To increase or decrease the number of copies rapidly press and hold the Number of Copies button 2 Press the Copy button Uren to scan an original document and send it to the computer s default printer Tools button Use the Tools button to open the HP Scanner Tools Utility where you can configure the scanner front panel buttons assign profiles and view maintenance information For more information see HP Scanner Tools Utility Cancel button Use the Cancel button to cancel a scan in progress Scan from the scanner buttons 17 Chapter 4 Scan from HP Smart Document Scan Software You can start a scan from the HP Smart Document Scan Software 1 Do one of the following e Double click the HP Smart Document Scan Software icon on the computer desktop e Click Start point to Programs or All Programs point to HP point to S
5. JPEG compression 37 feed roller clean 24 replace 26 file management 3 fuzzy images 31 G glass clean 22 H help 6 HP paper path cleaning cloth 23 HP Scanner Tools Utility assign profile numbers 21 help 6 Maintenance tab 22 uses for 5 HP Smart Document Scan Software features 3 help 6 scan from 18 set up profiles 20 l import profiles 21 ISIS compliant programs scan from 18 J jams troubleshoot 35 L lamp troubleshoot 4 31 LCD Reader 7 lines troubleshoot 32 long page support 37 M maintenance clean feed roller 24 clean paper path 23 HP Scanner Tools Utility Maintenance tab 22 media jams 35 misfeeds 34 not feeding 34 troubleshoot 34 Misfeed Multipick Detection feature 38 misfeeds troubleshoot 34 multiple page feeds 34 N number of copies select 16 Number of Copies button use 17 numbers assign profiles 21 O OCR 3 online help 6 order feed roller replacement 26 supplies 22 P page management 3 pages out of order 31 paper jams 35 misfeeds 34 not feeding 34 troubleshoot 34 39 paper path clean 23 parts order 26 Power Save mode 4 31 profiles assign numbers 21 features 3 import and export 21 select 16 set up 20 programs scan from 18 R replace feed roller 26 reset the scanner 29 S scan files too large 32 flexible cards 13 from HP Smart Document Scan Software 18 from other programs 18 rigid cards 14 select profiles 16 with one button press 18 Scan Doc
6. Support Error 24 Pick Failure The document feeder cannot pick up the paper or the paper is jammed Follow these steps to resolve the error 1 Remove the paper from the document feeder 2 Sort through the stack to make sure the sheets are not stuck together 3 Make sure the paper meets the size and weight specifications as specified in the scanner User Guide 4 Replace the stack of originals and try again Scanner initialization or hardware problems Scanner does not start Scanner has stopped working correctly Scanner does not start If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner follow these steps 1 2 3 4 m Close the scanning software if it is open Disconnect the USB cable that connects the scanner to the computer Turn the scanner off Shut down the computer operating system turn the computer off wait 60 seconds and then turn the computer back on Turn the scanner on Reconnect the USB cable that connects the computer and the scanner making sure that the USB cable is connected to the back of the scanner correcily After 30 seconds the characters on the scanner front panel should stop blinking If the characters are blinking see the printed Setup and Support guide that came with the scanner Scanner initialization or hardware problems 29 Chapter 7 Scanner has stopped working correctly If the scann
7. cloth 2 Remove the cleaning cloth and unfold it Clean the paper path 23 Chapter 6 3 Place the unfolded cloth into the document feeder 4 Press the Tools k button to open the Scanner Tools Utility Click the Maintenance tab 5 Click the Clean button to feed the cloth through the scanner A CAUTION Wait two minutes for the components to dry before proceeding to the next step 6 Place up to five pages of printed paper in the scanner Scan and view the results 7 If streaks still appear repeat steps 3 through 5 The cleaning cloth can be cycled through the scanner up to five times within 30 minutes After that the cloth will dry out If repeated cycling of the cleaning cloth does not remove the streaks from the scanned images clean the feed roller Clean the feed roller If cleaning the paper path did not remove the streaks or scratches from the scanned images clean the feed roller To order more HP paper path cleaning cloths go to www hp com support To clean the feed roller follow these steps 1 Press the Power switch to the off position and then disconnect the USB cable and power supply from the scanner 2 Open the scanner hatch 24 Care and maintenance 3 Sgueeze the tabs on the feed roller cover towards each other and then lower the feed roller cover 4 Use an HP paper path cleaning cloth to clean the feed roller and the small rubber pad that is located below it NOTE If you do not
8. decreased e When placing a stack of documents into the feeder gently set the stack in the document feeder Do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed the stack in the document feeder Overhead transparencies Things to avoid 9 Chapter 2 How to load documents 1 Pull up the document feeder extension and fold out the output tray 2 Adjust the paper guides to the width of the documents Take care not to overtighten the guides which can restrict paper feeding When scanning small originals such as checks it is especially important that the paper guides fit snugly against the edges of the original 10 Use the document feeder 3 Fan the stack of document pages to ensure that the pages do not stick together Fan the edge that will be pointing into the feeder in one direction and then fan that same edge in the opposite direction 4 Align the edges of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat i r 1 2 How to load documents 11 Chapter 2 5 Genily set the stack in the document feeder Load the pages face down with the top of the pages pointing into the feeder For best results do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder mil T o ai lt z 4 A T A Me 4 d hi ko i
9. have an HP paper path cleaning cloth use a lint free cloth that has been dampened with isopropyl alcohol 5 Wipe the area around the small rubber pad to remove any paper dust 6 Raise the feed roller cover to close it Clean the feed roller 25 Chapter 6 7 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner 8 Dry the glass with a dry soft lint free cloth 9 With alight touch dust the two small strips of white reflective material with a dry soft lint free cloth 10 Close the scanner hatch and then reconnect the USB cable and power supply to the scanner 11 Press the Power switch to the on position and then update the scanner maintenance history a Press the Tools k button on the scanner front panel to open on the HP Scanner Tools Utility b In the Feeder Maintenance section of the Maintenance tab click Record Cleaning For more information see the HP Scanner Tools Utility help E NOTE HP recommends that you replace the feed roller and the associated se
10. pages are out of order at the scan destination Scanner is scanning items very slowly The scan is completely black or completely white Scanned images are not straight Vertical white stripes appear on the printed page Scan files are too large 30 Troubleshooting Scanner will not turn on If the scanner will not turn on when you press the front panel scanner buttons check the following e The scanner may be turned off Be sure the power rocker switch located on the back of the scanner is in the on position e The scanner may have been unplugged Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source e The power supply might not be working o Check that the green LED on the power supply cable connector is on o Ifthe green LED is not on ensure that power is available to the power outlet or surge protector that the AC cable is plugged into o If power is available to the power outlet or surge protector but the green LED is still not on the power supply might be defective Contact HP Support for assistance Scanner lamp stays on To turn the lamp off turn off the scanner wait 30 seconds and then turn the scanner back on Scanner does not scan right away Make sure the power rocker switch on the back of the scanner is in the on position If the scanner has not been used for awhile the scanner lamp might need to go through a warm up period before scanning can begin
11. skips steps 2 and 3 of the standard process After you select this profile press the Scan Document To button on the scanner front panel or click Scan in the HP Smart Document Scan Software Main Window The pages will be scanned and processed without further intervention 18 Scan and copy In order for a scan to complete automatically the selected HP Smart Document Scan Software profile must include the following settings On the Profile tab the Enable document review and option to scan more pages check box must be cleared Additional settings on the Destination tab such as disabling the Show Save As dialog box might be reguired depending on the profile Scan with one button press 19 Set up scan profiles An HP Smart Document Scan Software profile contains settings for scanning processing and saving or sending scanned documents You can set up profiles for use with the Scan Document To button on the scanner front panel The profiles provide a fast efficient way to scan You can configure each profile to perform specific scanning functions that you use often For example if you frequently need to scan originals at 200 dpi color to a searchable PDF file and e mail that file to a co worker you can create a profile with the necessary settings to accomplish this task Use the HP Smart Document Scan Software to set up and modify profiles Use the HP Scanner Tools Utility to assign each profile to a number After you have assigned a
12. the setting that you want Misfeed Multipick Detection The Misfeed Multipick Detection feature stops the scan or copy process if it senses that multiple pages are fed into the scanner at one time This feature is enabled by default You might want to disable the Misfeed Multipick Detection feature if you are scanning multipart forms a use that HP does not recommenda To disable the Misfeed Multipick Detection feature in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On the More tab of the Properties dialog box clear the Enable check box 38 Advanced technical features index A accessibility 7 applications scan from 18 B black scans troubleshoot 32 blurry images 31 buttons troubleshoot 32 C Cancel button use 17 card slot locate 14 scan from 14 clean feed roller 24 paper path 23 scanner glass 22 cleaning cloth 23 Color dropout 38 copy select number of copies 16 Copy button use 17 crooked images 32 customer support 36 cut off images troubleshoot 34 D disable scanner buttons 7 document feeder load flexible cards 13 load paper 8 double sided scans troubleshoot 31 E editable text 3 export profiles 21 F features color dropout 38 long page support 37 Misfeed Multipick Detection 38 Scanner
13. HP Scanjet N7710 User Guide Contents 1 Scanner overview What you can do with The scanner cevieieased civcesan oni dei lactadvdceon vee ib k uuessacustasesiepdaddeneiavaest ike 3 Scanner hardware eta ie Sas se pn Poids eo gade aad ashe eaten as dee ee ee Blas 4 Scanner lamp setting ai sa ave ee a bebe a onda ab ab ani enje 4 Scanner SOHMWAO tna NA A eee eee Ee ee 4 HP Smart Document Scan Software ana 5 FIP SGalimer TOOS Utili sena a beta ee doo dai oboo ele ee bin 5 Where to get additional information ne 6 Seluipand SUDO OM OU JE Ni ee ee a A eti sove dence ae a 6 User OMENI A See AN Ne NJA AN S ee 6 S ene o a oe ad a A eee tind ERI ANE Mat VENE 6 PACGCSSIDIINLY oia Na ele ane eee rn teams ae 7 ECD IRCA CCN A A O AE ROA OE OPE O RE NE MANE NV PO PROI T Controlo he canner DUMONS zureria a a a ve ace 7 2 Use the document feeder DOCUMENT loading UPS ane nei neta a NE ae ne ane oe ee 8 TEES CO OVOJ ni Pe ei aka lada oda a od e aa ae ka be laksi paje 9 POW to load documen S senarna EN A eee EJ eae uae 10 3 Load cards Load flexible cards into the document feeder 13 Load a Card into ihe Card SlOU sis ii ei ee tig Maat So Nea bja O o a ide ee kai 14 4 Scan and copy Basi SCANNING STE PS ane ae ea E ei A o vena 16 Basle COD VNC Sle os A OE O O O AE TS IN 16 Scan from the S annerbuNONS sei se ede ve coded card el ete pela Sd E a Sebe delovala 17 Scan D
14. If the scanner lamp needs to warm up it takes a moment after starting the software or pressing a scanner button for scanning to begin You can enable Instant Lamp On mode in the HP Scanner Tools Utility Scanner scans only one side of a double sided page Select the Duplex setting in the scanning or copy software Scanned image is fuzzy Check for any obstructions in the scanner paper path and make sure the paper width guides are positioned appropriately Try another scan Clean the scanner glass as described in the Care and maintenance section Check the JPEG compression setting as described in the Advanced technical features section If scanner compression is high scanned data might be lost by the compression Scanned pages are out of order at the scan destination Place the first page of a multiple page document toward the back of the document feeder Scanner is scanning items very slowly The resolution might be set too high Modify the scan resolution Scanner operation problems 31 Chapter 7 The scan is completely black or completely white The item might not be placed correctly in the document feeder Make sure that the item you are trying to scan is placed face down Scanned images are not straight Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned Make sure the paper guides touch the edges of the original Vertical white stripes app
15. P Support For support contact information see the printed Setup and Support Guide that came with the scanner or visit www hp com support 36 Troubleshooting 8 Advanced technical features Experienced document management professionals might be interested in the following scan features These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface e Long pages e Scanner hardware compression e Color dropout e Misfeed Multipick Detection Long pages By default the scanner accepts a stack of originals up to 215 9 mm x 355 6 mm 8 5 inches x 14 inches You can choose to scan single pages up to 215 9 mm x 863 6 mm 8 5 inches x 34 inches EA NOTE Ifthe scanner is set to scan long pages and a page jams up to 864 mm 34 inches of document pages can be wrinkled as a result of the jam Therefore select scan profiles that specify long pages only when you are scanning pages longer than 355 6 mm 14 inches To enable long page scans in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select ascan profile and then click Edit 3 Set the page size A On the Scan tab of the Profile Settings dialog box select Custom in the Size drop down list and then type the actual page dimensions up to 215 9 mm x 863 6 mm 8 5 inches x 34 inches in the Width and Height boxes x TIP Alternatively yo
16. canjet and then click HP Smart Document Scan Software 2 Select a profile and then click Scan x TIP A description of the selected profile is displayed below the list For descriptions of the most commonly used profiles see the profile label on the pull down tray on the front of the scanner 3 Follow the onscreen instructions to complete the scan For more information see the HP Smart Document Scan Software help Scan from other software programs You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant Generally the program is compliant if it has a menu option such as Acquire Scan Import New Object or Insert If you are unsure whether the program is compliant or what the option is see the documentation for that program HP Smart Document Scan Software is an ISIS application ScanSoft PaperPort R I S Readiris Pro and NewSoft Presto BizCard are TWAIN applications Scan with one button press The standard process for using the HP Smart Document Scan Software to complete your scans is as follows 1 Scan document pages 2 Review the scanned document pages in the HP Smart Document Scan Software Scan Progress Window Reorder delete and rescan pages as necessary 3 Finish the scan by clicking Done Scanning in the Scan Progress Window 4 The scanning software processes the scanned document pages according to the profile settings You can set up a profile that
17. cedure Color dropout You can filter out a dark background from the image content for example black text on green paper or red instructions on a form Removing colors from the scan reduces the scan file size You can select to filter out a color channel red green or blue or up to three specific colors The sensitivity setting controls how closely a scanned color must approximate a specified color in order to be filtered out e A sensitivity of 1 creates the largest variable color drop out range All colors that are similar to the specified colors are eliminated from the scan e A sensitivity of 10 creates the smallest variable color drop out range Only those colors that very closely approximate the specified colors are eliminated from the scan To select colors to eliminate from a scan in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Selecta scan profile and then click Edit 3 Configure color dropout a On the Scan tab of the Profile Settings dialog box click Advanced Settings b On the Color Dropout tab of the Properties dialog box select the color dropout option that you want c Select the channel or color s to be dropped out e To filter out a color channel select that color from the drop down list e To filter out a specific color select that color from the color chooser or type the RGB values into the boxes and then drag the sensitivity slider to
18. depends on many conditions and might be sooner than this replacement interval Replace the feed roller and separation pad 27 Troubleshooting This section contains solutions for common problems with the scanner Scanner error codes Scanner initialization or hardware problems Scanner operation problems Scanner buttons are not working correctly Scanner paper path problems Contact HP Support For additional troubleshooting see the help for the HP scanning program that you are using For more information see Where to get additional information Scanner error codes 28 For help responding to an error code see the appropriate topics below Error Code Description Error 02 SDRAM Error Press the Power switch to the off position Wait 30 seconds and then press the Power switch to the on position If the message is still displayed contact HP Support Error 03 USB Error 1 Check the USB connection between the scanner and the computer 2 Use the Windows Device Manager tool to verify that the computer recognizes the scanner The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel 3 If the computer does not recognize the scanner uninstall and then reinstall the scanner software 4 Ifthe problem persists contact HP Support Error 04 Paper Jam A document feeder paper jam has been detected Open the hatch and clear the jam Error 08 Hatch Open The hatch on the document feede
19. e e User Guide e Online help e Help for other software programs Setup and Support Guide Use the printed Setup and Support Guide that came with the scanner to set up and connect the scanner test the installation and troubleshoot installation problems User Guide This scanner User Guide is the primary source for scanner information It provides information about using maintaining and troubleshooting the scanner To open the User Guide in the installed system language follow these steps A Click Start point to Programs or All Programs point to HP point to Scanjet point to N7710 and then click User Guide To open the User Guide in another language follow these steps 1 Insert the HP Scanning Software CD that came with the scanner into the computer CD drive Wait for the installation dialog box to display 2 Click View guides A list of languages is displayed 3 Click the language that you want Online help The following sources of information are available online HP Smart Document Scan Software Help The HP Smart Document Scan Software Help explains how to use HP Smart Document Scan Software features such as creating and editing profiles To open HP Smart Document Scan Software Help double click the HP Smart Document Scan Software icon on the computer desktop and then click Help on the menu bar HP Scanner Tools Utility help The HP Scanner Tools Utility help explains the scanner settings informati
20. ear on the printed page The destination printer might be out of toner or ink Scan a different original to the same printer to see if the issue lies with the printer If the second original has the same problem clean the scanner glass as described in the Care and maintenance section Scan files are too large If the saved scan files are very large try the following e Verify the scan resolution setting Resolution of 300 dpi is sufficient for creating editable text Scanning at a higher resolution creates a larger file with no additional benefit e Color scans create larger files than do black and white scans e If you are scanning a large number of pages at one time consider scanning fewer pages at a time to create more smaller files e Use the Kofax VirtualReScan software to reduce the background noise in a document scan to create a smaller file Scanner buttons are not working correctly e Buttons do not work e An unexpected program opens when a button is pressed e Wrong HP Smart Document Scan Software profile is used when a button is pressed Buttons do not work After each step press a button to see if it is working correctly If the problem persists proceed with the next step 1 The buttons might be disabled in the HP scanning software Verify the Disable front panel buttons setting in the HP Scanner Tools Utility 2 Acable might be loose Ensure that the USB cable and the power supply are securely connected
21. ed in the scanned image Verify that you have specified an appropriate page size in the scanning software For information on how to enable scanning of media up to 863 6 mm 34 inches see the Advanced Technical Features section 34 Troubleshooting The scanned images have streaks or scratches After each step try another scan to see if the streaks or scratches are still apparent If so then try the next step For information on cleaning the scanner see the Care and maintenance section e Check that the originals are clean and unwrinkled e Use a cleaning cloth in the scanner paper path e Clean the scanner glass e Clean the feed roller manually An item loaded in the scanner jams repeatedly e The item might not meet the guidelines for acceptable originals For more information see the Load originals section e The item might have something on it such as staples or self adhesive notes on the original that must be removed e Make sure the paper guides touch the edges of the original Clear jams from the scanner paper path To clear a paper jam 1 Open the scanner hatch 2 Remove the originals or any obstructions from the paper path 3 Remove any debris paper staples clips etc that you see in the paper path Scanner paper path problems 35 Chapter 7 4 Close the scanner hatch until it snaps into place An 5 Reload the unscanned originals in the document feeder 6 Resume scanning Contact H
22. er stops scanning follow these steps After each step start a scan to see if the scanner is working If the problem persists proceed with the next step 1 A cable might be loose Ensure that both the USB cable and power supply are properly connected Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner Ensure that the scanner is receiving power a Check that the green LED on the power supply cable connector is on b Ifthe green LED is not on ensure that power is available to the power outlet or surge protector that the AC cable is plugged into c If power is available to the power outlet or surge protector but the green LED is still not on the power supply might be defective Contact HP Support for assistance Unplug the power cable from the power source wait 60 seconds and then plug it back in Restart your computer Use the Add Remove tool in Windows Vista the Programs and Features tool from the Control Panel to uninstall the following applications e HP Scanjet N7710 Document ISIS TWAIN e HP Scanjet N7710 Utilities Reinstall using the HP Scanning Software CD that came with your scanner When you insert the CD an installation dialog box launches automatically Scanner operation problems Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Scanner scans only one side of a double sided page Scanned image is fuzzy Scanned
23. es of inactivity but it remains warm and ready to scan To switch from Power Save mode to Instant Lamp On mode select the Enable Instant Lamp On check box on the Buttons tab of the HP Scanner Tools Utility To switch back to Power Save mode clear the Enable Instant Lamp On check box Scanner software The scanner comes with an assortment of scanning and document management programs including HP Smart Document Scan Software e HP Scanner Tools Utility For more information and detailed descriptions of the software from other manufacturers that is included with the scanner see the printed Setup and Support Guide that came with the scanner 4 Scanner overview HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process To open the software double click the HP Smart Document Scan Software icon on the desktop For more information see Scan from HP Smart Document Scan Software Main Window The Main Window is displayed when you open the HP Smart Document Scan software Use this window to complete the following tasks Start a scan Load the original in the document feeder select a profile and then click Scan The scan will be completed using the settings associated with the selected profile Work with profiles Create and modify profiles to specify the scanner settings and the actions to take on your scanned documents Scan Progress Window The Scan Progress Window opens when
24. et Mp Stays On anja a ei se did A Ne Nr ve ne bob lei tan 31 Scanner does not scan right away ee 31 Scanner scans only one side of a double sided page 31 Scanned are te ea A A aA 31 Scanned pages are out of order at the scan destination 31 Scanner is Scanning items very SIOWLY na 31 The scan is completely black or completely white 32 Scanned images are not straight ena 32 Vertical white stripes appear on the printed page 32 Scan es are TOC Tale nini ana ea ja ne nee Ee vo Miki rela ner ai dnih 32 Scanner buttons are not working correctly nnea 32 BUTTONS COOL WON ne ae SNE A S Nar a 32 An unexpected program opens when a button is pressed 33 Wrong HP Smart Document Scan Software profile is used when a button is OSS pa a e a EE E An obo oni da obve T ete 33 Scanner paper path PrODlEMS as znikov ee ua oa ee ee meade uae 33 Paper jamming skewing misfeeds or multiple page feeds 34 Paper does not feed from the SCANNED ene 34 The bottom of the scanned image is cut Off 34 The scanned images have streaks or scratches e 35 An item loaded in the scanner jams repeatedly 35 Clear
25. it until the document is thoroughly dry before scanning Smooth out any folds or curls in your documents before placing them into the feeder If the leading edge of a document is curled or folded it may cause a paper jam When loading paper that is smaller than 73 7 mm 2 9 inches in one dimension such as business cards place the pages lengthwise into the document feeder Make sure that the hatch on the document feeder is securely latched To properly close the hatch press until you hear a click Adjust the paper guides to the width of the documents Make sure that the paper guides touch the edges of the original If there is any clearance between the paper guides and the edges of the documents the scanned image might be skewed Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has pencil writing on it 8 Use the document feeder Things to avoid e Scanning the following types of documents might result in paper jams or damage to the documents To scan these documents make a photocopy and then scan the copy instead Curled documents Wrinkled or creased documents Coated paper Torn documents Documents with paper clips or staples K gt Carbon paper ld Extremely thin translucent Paper with adhesive notes or paper flags attached e Do not exceed the maximum capacity of the document feeder 50 sheets of 75 g m 20 Ib paper When using heavier paper the maximum capacity is
26. jams from the scanner paper path ea 35 Contact HP SUDDO canne ANE erat tal Ne Ne Noben iN Ma tte 36 Advanced technical features ON PAJO Sa stale ta a leta ki ui ao ea nek a a ka k o lade 37 Scanner hardware compression ase Ee ee re eases SN ea Es 37 Color COD OU EN AE PO OE RA NE RO RE ER PO RO A II 38 Misteed Multipick DetectiOM ic iii asa Najava eva deb sd ove neje ei deb eA bb za 38 1 Scanner overview This user guide covers what you need to know about using the HP Scanjet N7710 scanner What you can do with the scanner Scanner hardware Scanner software Where to get additional information Accessibility What you can do with the scanner The following table summarizes the scanner features Many of these features are available through the HP Smart Document Scan Software or other included scanning software For more information see the HP Smart Document Scan Software Help Feature Card slot Wide range of paper sizes Profiles Page management File management Optical Character Recognition OCR Send Documents To Description You can use the card slot on the back of the scanner to scan rigid items such as laminated cards and embossed cards You can scan a stack of originals ranging in size from business cards to legal size paper You can also scan originals up to 215 9 mm x 863 6 mm 8 5 inches x 34 inches one page ata time You can set up and use profiles that contain all setting
27. lly The two small strips of white reflective material should be lightly dusted if debris is present To clean the strips of glass follow these steps 1 Press the Power switch to the off position and then disconnect the USB cable and power supply from the scanner 2 Open the scanner hatch 22 Care and maintenance 3 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner 4 Dry the glass with a dry soft lint free cloth 5 With a light touch dust the two small strips of white reflective material with a dry soft lint free cloth 6 Close the scanner hatch and then reconnect the USB cable and power supply to the scanner Clean the paper path If scanned images have streaks or scratches use the HP paper path cleaning cloth to clean the paper path To order more HP paper path cleaning cloths go to www hp com support To clean the paper path follow these steps 1 Open the sealed HP paper path cleaning cloth container starting at the notch Take care not to tear the cleaning
28. occur replace the feed roller For information on how to clean the paper path and how to clean or replace the feed roller see the Care and maintenance section Paper does not feed from the scanner Re load the pages into the document feeder ensuring that they make contact with the rollers Place small pages such as business cards lengthwise into the document feeder The scanner hatch might not be securely latched Open the scanner hatch and then close it by pressing firmly A problem with the scanner hardware might exist Follow this procedure to test the scanner 1 Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector Check that the green LED on the power supply connector is on to verify that the power supply is functional 2 lfthe power supply is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on 3 Disconnect the power supply from the scanner and turn off the computer After 60 seconds reconnect the power supply to the scanner and then turn on the computer in that order 4 Try to rescan 5 Ifthe paper still does not feed properly see the Product Support section of the printed Setup and Support Guide that came with the scanner The bottom of the scanned image is cut off By default the scanner can scan media that is up to 355 6 mm 14 inches long For longer pages the end of the document is not includ
29. ocument To button nana 17 CODY DUTON ana ES AE NI SA S eee Se ee ene 17 HOOISTDU NOM ai sei Ni a E E ei a bube 17 Cancel OU ON ae sa A na ee a Na eelo hick eat a Nak debate sobe ence 17 Scan from HP Smart Document Scan Software ene 18 Scan from other software programs nena 18 Scan WithOne DUNON DIESS s ae NM MN ues Re A Ee a she 18 5 Set up scan profiles Set up a profile with HP Smart Document Scan Software 20 Assign profiles to numbers with the HP Scanner Tools Utility 21 NAPO And expor POME S a asa n e rete tac A Seve ETES 21 6 Care and maintenance HP Scanner Tools Utility Maintenance tab ea 22 Order maintenance and SCANNING supplies ne 22 Clean the scanner GlASS sebe ei ea ida baba akade nila oken ea jed dla ki odbo 22 Clean he paper DAN ee se ei ee Pre Ne bei 23 Clean Ne TESA TOS si ne ane eh rane a ea ee re ao tn a le tea Ne ee ee oki 24 Replace the feed roller and separation pad nee 26 Troubleshooting Scanner error codes sie aaa ea aka a ine ani ba ke gi atike ete 28 Scanner initialization or hardware problems nena 29 Scanner does NO Slatini dala Ura dea te eee be bene eds Vi bance ER dai inte 29 Scanner has stopped working correctly e 30 Scanner operation problems ss ee ee ela ve So est Eana 30 Scanner Will NOLLUTIN ON sine ea ni de Ee a a ase 31 SCann
30. on about scanner status and maintenance and how to assign scanner profiles to numbers that you can select on the scanner front panel To open HP Scanner Tools Utility help press the Tools button on the scanner front panel and then click Help in the HP Scanner Tools Utility dialog box 6 Scanner overview Help for other software programs For information about any of the other software programs included with the scanner open the program and then click Help on the menu bar Accessibility e LCD Reader e Control of the scanner buttons LCD Reader The LCD Reader is a software program that shows the changing contents of the scanner front panel display The LCD Reader enables accessibility software tools to verbalize what is being shown on the scanner front panel To use the LCD Reader follow these steps 1 On your hard drive navigate to the C Program Files Common Files Hewlett Packard Scanjet N7710 directory 2 To start the program double click hpled exe Control of the scanner buttons To prevent buttons from being pushed accidentally you can disable the buttons on the scanner front panel When the buttons are disabled start scans and copies from the computer using scanning software You can still press the Cancel button on the scanner front panel to stop a scan or copy To turn off the scanner buttons follow these steps 1 Open the HP Scanner Tools Utility 2 On the Buttons tab select the Disable scanner bu
31. other software programs e Scan with one button press Basic scanning steps The basic steps for scanning are 1 Load the originals For more information see Use the document feeder 2 Do one of the following Use the Select Profile Number F button on the scanner front panel to select a number and then press the Scan Document To 3 button For information about profiles see Set up scan profiles e Open HP Smart Document Scan Software For more information see Scan from HP Smart Document Scan Software e Open another scanning software program For more information see Scan from other software programs x TIP If you select duplex scanning or copying the scanner processes both sides of a two sided original in a single pass Basic copying steps 16 The basic steps for copying are 1 Load the originals For more information see Use the document feeder 2 Use the Number of Copies T button on the scanner front panel to select the number of copies and then press the Copy nl button The copies are printed with the current copy settings E NOTE Ifyou wantto change the copy settings start the copy from the HP Document Copy software x TIP You can configure HP Document Copy to always prompt for copy settings before starting to print For information see the HP Scanner Tools Utility help Scan and copy Scan from the scanner buttons e Scan Document To button e Copy button e Tools button e Cancel button
32. paration pad every 100 000 scans The HP Scanner Tools Utility can remind you when service is needed which depends on many conditions and might be sooner than this replacement interval Replace the feed roller and separation pad If streaks on scans or paper jams occur repeatedly and cleaning the scanner does not help replace the feed roller 26 Care and maintenance The feed roller replacement kit contains a feed roller mechanism a separation pad and installation instructions To order the replacement kit go to www hp com support To replace the feed roller and separation pad follow these steps LE E Press the Power switch to the off position and then disconnect the USB cable and power supply from the scanner Replace the feed roller and separation pad as described in the installation instructions that were included with the replacement kit Close the scanner hatch and then reconnect the USB cable and power supply to the scanner Update the scanner maintenance history a Press the Tools K button on the scanner front panel to open on the HP Scanner Tools Utility b In the Feed Roller and Separation Pad Maintenance section of the Maintenance tab click Record Replacement For more information see the HP Scanner Tools Utility help NOTE HP recommends that you replace the feed roller and the associated separation pad every 100 000 scans The HP Scanner Tools Utility can remind you when service is needed which
33. profile to a number you can use the profile settings by selecting that number on the scanner front panel NOTE You can assign up to 30 profiles to numbers that are selectable from the scanner front panel If you have more than 30 profiles assign the most frequently used profiles to the numbers You can access all profiles by scanning from the HP Smart Document Scan Software For information on how to configure an HP Smart Document Scan Software profile to complete a scan without user interaction see Scan with one button press e Setup a profile with HP Smart Document Scan Software e Assign profiles to numbers with the HP Scanner Tools Utility e Import and export profiles Set up a profile with HP Smart Document Scan Software 20 1 To open HP Smart Document Scan Software do one of the following e Double click the HP Smart Document Scan Software icon on the computer desktop e Click Start point to Programs or All Programs point to HP point to Scanjet and then click HP Smart Document Scan Software 2 Click New The Create New Profile dialog box is displayed 3 In the Profile name box type the name you want or accept the default name x TIP You might want to set up the new profile based on an existing one To do so check the Copy settings from profile check box and select an existing profile from the list Set up scan profiles 4 Click Continue The Profile Settings dialog box is displayed 5 Select the setting
34. r is open or not securely latched Please close the hatch by pressing until you hear a click and then rescan Error 09 NVRAM ACCESS Press the Power switch to the off position Wait 30 seconds and Error then press the Power switch to the on position If the message is still displayed contact HP Support Error 10 Motor Fail Press the Power switch to the off position Wait 30 seconds and then press the Power switch to the on position If the message is still displayed contact HP Support Error 18 Multipick Error The scanner detected that more than one page at a time was fed through the scanner Follow these steps to resolve the error 1 2 Troubleshooting Remove the paper from the document feeder Sort through the stack to make sure the sheets are not stuck together continued Error Code Description 3 Make sure the paper meets the size and weight specifications as specified in the scanner User Guide 4 Replace the paper into the document feeder If this error occurs when there is no paper feed error the misfeed multipick detection sensor is not working correctly Contact HP Support NOTE You can disable misfeed multipick detection in the TWAIN ISIS Advanced Settings dialog box Error 23 Lamp Error Press the Power switch to the off position to turn the scanner off Wait 30 seconds and then press the Power switch to the on position to turn the scanner on If the message is still displayed contact HP
35. rt Document Scan Software profile is used when a button is pressed Use the HP Scanner Tools Utility to determine which HP Smart Document Scan Software profile is assigned to the selected number If necessary change which profile is assigned to that number For more information see the HP Scanner Tools Utility help Scanner paper path problems Paper jamming skewing misfeeds or multiple page feeds Paper does not feed from the scanner The bottom of the scanned image is cut off The scanned images have streaks or scratches An item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Scanner paper path problems 33 Chapter 7 Paper jamming skewing misfeeds or multiple page feeds e Ifthe pages look skewed as they feed into the scanner paper path check the resulting scanned images in the software to ensure that they are not skewed e The pages might not be placed correctly Straighten the pages and adjust the paper guides to center the stack e The paper guides must be touching the sides of the paper stack to work properly Please ensure that the paper stack is straight and the guides are against the paper stack e The document feeder or output tray might contain more than the maximum number of pages Load fewer pages in the document feeder and remove pages from the output tray e Clean the scanner paper path to help reduce misfeeds If misfeeds still occur clean the feed roller If misfeeds still
36. s necessary for scanning tasks such as e Document processing e Saving in different file formats i e searchable or non searchable PDF files using automatic naming mechanisms e Sending to different destinations such as e mail Microsoft SharePoint or other applications You can view edit delete insert and reorder pages You can also have the scanner automatically delete blank pages You can scan all pages to a single file scan each page toa separate file or scan to separate files based on bar codes or blank pages in the original With OCR software you can scan originals as editable text that you can send to your favorite application You can set up profiles to send the scanned documents to a variety of destinations such as a local folder a network folder e mail or a custom application Scanner overview Chapter 1 Scanner hardware 1 Front panel For information see Scan from the scanner buttons 2 Document feeder For information see Use the document feeder 3 Card slot For information see Load cards 4 The Power rocker switch is located on the back of the scanner Scanner lamp setting The scanner supports two modes of lamp operation e In Power Save mode the scanner lamp times out and turns off automatically after about 15 minutes of inactivity In this mode the scanner is Energy Star compliant e In Instant Lamp On mode the scanner lamp times out and turns off automatically after about 15 minut
37. s Utility Maintenance tab e Order maintenance and scanning supplies e Clean the scanner glass e Clean the paper path e Clean the feed roller e Replace the feed roller and separation pad Occasional cleaning of the scanner helps ensure high quality scans The amount of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary A CAUTION Before placing an item in the document feeder make sure that the item does not contain wet glue correction fluid or other substances that can be transferred to the interior of the scanner Make sure there are no curls wrinkles staples paper clips or any other attached material Sheets should not be stuck together HP Scanner Tools Utility Maintenance tab The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage maintenance history and settings You can record scanner maintenance and change the setting for maintenance alerts For detailed information see the HP Scanner Tools Utility help To open the help press the Tools button on the scanner front panel and the click Help in the dialog box Order maintenance and scanning supplies You can purchase maintenance parts for your scanner 1 Visit the HP scanner parts Web site at www hp com buy parts 2 Select your language and then click the arrow Clean the scanner glass Both strips of glass in the scanner should be cleaned periodica
38. s for the profile For more information click Help on the HP Smart Document Scan Software menu bar Assign profiles to numbers with the HP Scanner Tools Utility Use the HP Scanner Tools Utility to assign each profile to a number Numbered profiles are selectable from the scanner front panel Z NOTE Because the number on the front panel returns to 01 after being idle for 30 seconds it is a good idea to assign the most freguently used profiles to lower numbers 1 To open the HP Scanner Tools Utility do one of the following e Double click the HP Scanner Tools Utility icon on the computer desktop e Press the Tools 4 button on the scanner front panel e Click Start point to Programs or All Programs point to HP point to Scanjet point to N7710 and then click HP Scanner Tools Utility 2 In the Available Profiles list select a profile In the Number list select the number to receive the profile 4 Click Assign Profile to Number ma Import and export profiles Profiles can be exported into and imported from an XML file so that administrators can set up profiles for a workgroup users can transfer their profiles from one machine to another and users can share custom profiles with each other For more information see the HP Smart Document Scan Software help Import and export profiles 21 6 Care and maintenance This section presents information about how to care for and maintain the scanner e HP Scanner Tool
39. ttons check box To turn on the scanner buttons clear the Disable scanner buttons check box E NOTE You must have administrative privileges on the computer to change the setting of this check box Accessibility 7 2 Use the document feeder For helpful information on loading your documents properly refer to the following topics Document loading tips Things to avoid How to load documents Document loading tips The document feeder performs best with 60 90 g m 16 24 Ib paper Use the document feeder to scan flexible items such as paper and small flexible cards Use the card slot to scan rigid items such as laminated cards embossed cards or cards with raised lettering available on the HP Scanjet 7800 and N7710 The maximum capacity of the document feeder is 50 sheets of 75 g m 20 Ib paper When using heavier paper the maximum capacity is decreased Be sure that your documents are within these guidelines Width 50 8 mm to 215 9 mm 2 0 inches to 8 5 inches Length 73 7 mm to 355 6 mm 2 9 inches to 14 inches Weight 60 g m to 120 g m 16 Ib to 32 Ib Make sure that there are no staples paper clips or any other attached material such as adhesive notes Sheets should not be stuck together Before placing an item in the document feeder make sure that the item does not contain wet ink wet glue correction fluid adhesive notes or other substances that can be transferred to the interior of the scanner Wa
40. u can select Maximum in the Size drop down list The resulting scanned image size will be 215 9 mm 8 5 inches wide and the actual page length up to 863 6 mm 34 inches long E NOTE Some scanning and destination applications might not support long pages Scanner hardware compression The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from the scanner to the scanning software on the computer The scanner compresses the data during the scanning process The scanning software can uncompress the data in order to create scanned images JPEG compression works on grayscale and color scans To enable JPEG compression in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 Turn on compression A On the Scan tab of the Profile Settings dialog box select the Use scanner compression for optimal speed check box 4 Set how much compression should be performed a On the Scan tab of the Profile Settings dialog box click Advanced Settings b On the More tab of the Properties dialog box move the Scanner JPEG Compression to the value that you want Advanced technical features 37 Chapter 8 Ey NOTE To enable JPEG compression in another application navigate to the TWAIN or ISIS Advanced Settings dialog box and then configure the Scanner JPEG Compression setting as described in the previous pro
41. ument To button use 17 Scanner hardware compression feature 37 scanner lamp troubleshoot 4 31 screen reader 7 separation pad replace 26 Setup and Support Guide 6 skewed images 32 slow scans troubleshoot 31 software features 3 help 6 information about 6 uninstall and reinstall 30 speed troubleshoot 31 streaks troubleshoot 35 stripes troubleshoot 32 40 supplies white scans order 22 troubleshoot 32 support 36 white stripes support guide 6 troubleshoot 32 T text editable 3 Tools button use 17 troubleshoot black scans 32 buttons 32 crooked images 32 cut off images 34 double sided scans 31 fuzzy images 31 jams 35 lamp stays on 4 31 large scan files 32 misfeeds 34 page order 31 paper not feeding 34 power 31 reset the scanner 29 speed 31 stops working 30 streaks 35 uninstall and reinstall software 30 warm up time 4 31 white lines 32 white scans 32 turn on scanner troubleshoot 31 TWAIN compliant programs scan from 18 U uninstall and reinstall software 30 User Guide 6 V vertical white stripes troubleshoot 32 W warm up time 4 31 Web sites order supplies 22 replacement parts 26
42. you start a scan Use this window to complete the following tasks View thumbnails of the pages as they are scanned Scan more pages Rescan pages individually Edit pages individually to crop rotate and deskew the images Reorganize or delete pages Complete the scan and process the document For more information click Help on the HP Smart Document Scan Software menu bar HP Scanner Tools Utility Use the HP Scanner Tools Utility to assign profiles to numbers to configure the buttons on the scanner front panel and to find information about scanner settings status and maintenance To open the utility do one of the following e Double click the HP Scanner Tools Utility icon on the desktop Press the Tools A button on the scanner front panel e Click Start point to Programs or All Programs point to HP point to Scanjet point to N7710 and then click HP Scanner Tools Utility Use the Buttons tab to assign HP Smart Document Scan Software profiles to numbers for quick access from the scanner front panel For more information see Set up scan profiles Also use the Buttons tab to configure the behavior of the buttons on the scanner front panel and to change the lamp setting Use the Maintenance tab to view the scanner usage and maintenance history to run a test scan pass and to change the setting for maintenance alerts Scanner software 5 Chapter 1 Where to get additional information e Setup and Support Guid
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