HP D6100 User's Manual
Contents
1. This printer offers several ways of connecting to computers or other devices Each connection type lets you do different things Connection type and what you need USB e A Universal Serial Bus USB 2 0 full speed compliant cable 3 meters 10 feet or less in length For instructions about connecting the printer with a USB cable see the Quick Start Guide e Acomputer with Internet access to use HP Photosmart Share This lets you e Print from a computer to the printer See Printing from a computer e Share photos through HP Photosmart Share e Print directly from an HP Photosmart direct printing digital camera to the printer For more information see Print photos from a digital camera and the camera documentation PictBridge The PictBridge symbol A PictBridge compatible digital camera and a USB cable Connect the camera to the camera port on the front of the printer Print directly from a PictBridge compatible digital camera to the printer For more information see Print photos from a digital camera and the camera documentation Bluetooth The optional HP Bluetooth wireless printer adapter If the printer came with this accessory or you have purchased it separately see the accompanying documentation and the onscreen Help for instructions HP Photosmart D6100 series User Guide Print from any device with Bluetooth wireless technology such as a digital camera a camera phone2. Paper plain inkjet photo and panoramic photo Envelopes Transparencies Labels Cards index greeting Hagaki A6 L size Iron on transfers Avery C6611 and C6612 photo sticker paper 10 x 15 cm 4 x 6 inch 16 rectangular or oval stickers per page HP CD DVD Tattoos not available in all countries regions Paper tray media sizes Main tray supported 8 x 13 cm to 22 x 61 cm 3 x 5 inch to 8 5 x 24 inch Photo tray Up to 10 x 15 cm 4 x 6 inch with or without tab Output tray All supported main tray and photo tray sizes Paper tray capacity Main tray 100 sheets of plain paper 14 envelopes 20 40 cards depending on thickness 30 sheets of labels 25 transparencies iron on transfers or photo paper 10 sheets of photo paper Photo tray 20 sheets of photo paper 50 sheets of plain paper 46 HP Photosmart D6100 series continued Category Specifications 10 cards or envelopes 25 sheets of labels or iron on transfers Operating environment Recommended temperature range 15 30 C 59 86 F Maximum temperature range 5 40 C 41 104 F Storage temperature range 40 60 C 40 140 F Recommended humidity range 20 80 RH Maximum humidity range 10 80 RH Physical specifications Height 17 29 cm 6 81 inch Width 46 25 cm 18 21 inch Depth 38 73 cm 15 25 inch Weight 7 37 kg 16 2 Ib Power consumption Printing Maximum 59 W Idle 10 12 W Off mode Less
3. F Maintain the quality of photo paper For best results with photo paper follow the guidelines in this section To store photo paper e Store the photo paper in its original packaging or in a resealable plastic bag e Store the packaged photo paper on a flat cool and dry surface e Return unused photo paper to the plastic bag Paper left in the printer or exposed to the elements may curl 28 HP Photosmart D6100 series To handle photo paper e Always hold photo paper by the edges to avoid fingerprints e If the photo paper has curled edges place it in its plastic storage bag and gently bend it in the opposite direction of the curl until the paper lies flat HP Photosmart D6100 series User Guide 29 Chapter 6 30 HP Photosmart D6100 series 7 Troubleshooting The HP Photosmart printer is designed to be reliable and easy to use This chapter answers frequently asked questions about using the printer and printing without a computer It contains information about the following topics e Printer hardware problems e Printing problems e Error messages For additional troubleshooting information see e Software installation troubleshooting The Quick Start guide that came with the printer e Printer software and printing from a computer troubleshooting The onscreen HP Photosmart Printer Help For information about viewing the onscreen HP Photosmart Printer Help see Welcome Printer hardware problems Before contacti
4. Reunion 0820 890 323 Rom nia 0801 033 390 Poccua Mocksa Poccua Cankrl lerep ypr 095 777 3284 812 332 4240 800 897 1415 449 gal Singapore www hp com support singapore Slovensko 0850 111 256 02 6910602 y El Salvador 800 6160 Espa a www hp com support France www hp com support Deutschland www hp com support South Africa international South Africa RSA 27 11 2589301 086 0001030 EM da at To e wTEepIK 30 210 6073603 Rest of West Africa 351 213 17 63 80 EM da evr EAAdSac 801 11 75400 Suomi www hp com support EM da am K rpo 800 9 2654 Sverige www hp com support Guatemala 1 800 711 2884 Switzerland www hp com support Nin eyg www hp com suppor Magyarorsz g 06 40 200 629 nu hp ed lndia www hp com support india 071 891 391 wis Indonesia www hp com support Trinidad Tobago 1 800 711 2884 971 4 224 9189 Ba T rkiye 90 212 444 71 71 971 4 224 9189 Ey Y paixa 044 230 5 1 06 971 4 224 9189 gud 600 54 47 47 Bascal Ay pall ol bey 971 4 224 9189 DS United Kingdom www hp com support 971 4 224 9189 call United States www hp com support Ireland www hp com support Uruguay 0004 054 177 1 700 503 048 Uw Venezuela Caracas 58 21 2 278 8666 Italia www hp com support Venezuela 0 800 474 68368 Jamaica 1 800 711 2884 Vi t Nam www hp com supp
5. gt HP Solution Center 3 Click Settings gt Print Settings gt Printer Toolbox 4 Click Clean the Printheads and follow the onscreen instructions If you are using a Macintosh Load letter or A4 unused plain white paper into the main tray Click HP Device Manager in the Dock From the Information and Settings pop up menu choose Maintain Printer Click Launch Utility In the Configuration Settings area of the HP Printer Utility window click Clean and then click Clean again in the right section of the window If print quality still seems poor after you clean the print head try aligning the printer using the procedure described in Aligning the printer If print quality problems persist after cleaning and aligning contact HP support PSW NA Manually clean the ink cartridge contacts 24 Clean the copper colored ink cartridge contacts if a message appears on the computer screen that says a cartridge is missing or damaged Before cleaning the ink cartridge contacts remove the ink cartridge and verify that nothing is covering the ink cartridge contacts or the ink cartridge slot then reinstall the ink cartridge If you continue to get a message that says a cartridge is missing or damaged clean the ink cartridge contacts If you still get this message after cleaning the contacts you will need a replacement ink cartridge Remove the affected ink cartridge HP Photosmart D6100 series and look at the end of warranty date on the b
6. 6 Repeat steps 2 through 5 for each ink cartridge you are replacing You must install all six cartridges The printer will not work if an ink cartridge is missing 7 Close the top cover 14 HP Photosmart D6100 series 3 Printing photos without a computer The HP Photosmart D6100 series printer lets you print photos without even turning on the computer Once you ve set up the printer using the instructions in the Quick Start Guide you can connect a PictBridge camera and print your photos using the menu on the camera The photos can be in the camera memory or on a memory card in the camera For more information see Print photos from a digital camera Printing photos You can print photos without a computer in a couple of ways e Connect a PictBridge digital camera to the camera port on the front of the printer e Install the optional HP Bluetooth wireless printer adapter and print from a digital camera with Bluetooth wireless technology Print photos from a digital camera You can print photos by connecting a PictBridge digital camera directly to the camera port of the printer with a USB cable If you have a digital camera with Bluetooth wireless technology you can insert the optional HP Bluetooth wireless printer adapter in the printer and send photos to the printer wirelessly When you print from a digital camera the printer uses the settings that you selected on the camera For more information see the documentation that came with
7. EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN HP Photosmart D6100 series User Guide 49 Appendix B 50 HP Photosmart D6100 series Index A accessories 6 accessories two sided printing 7 aligning the printer 23 alignment page 23 B Bluetooth connecting to printer 15 17 wireless printer adapter 7 buttons 6 c cameras connecting to printer 15 17 direct printing 15 PictBridge 15 port 4 printing from 15 care and maintenance 23 cartridges See ink cartridges cleaning copper colored contacts 24 printhead 24 printer 23 computer connecting to printer 17 printing from 19 saving photos to 18 system requirements 45 control panel 6 D damaged ink cartridge 39 digital camera saving photos to a computer 18 digital cameras See cameras documentation printer 3 E e mailing photos 18 energy con
8. Unplug the power cord to the printer Wait about 10 seconds and then plug it in again Turn on the printer If the lights are still flashing please go to www hp com support or contact HP Support for help Printing problems Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support The printer does not print borderless photos when print from a digital camera Solution Make sure you have photo paper in the photo tray The printer only uses media from the photo tray not main tray when printing from a digital camera Printing is very slow Solution You may have one of the following situations 1 you may be printing a PDF or a project containing high resolution graphics or photos or 2 you may have selected the highest resolution for your printout Large complex projects containing graphics or photos print slower than text documents especially at higher resolutions Paper does not feed into the printer correctly from the main tray Solution e There may be too much paper loaded in the tray Remove some paper and try printing again e The main tray may not be pushed in all the way Push the main tray all the way in e The paper guides may not be adjusted correctly Make sure the paper width and paper length guides fit close to the edges of the paper without bending the paper e Twoor more pieces of paper may be sticking together Remove the paper from
9. Updater 3 Follow the onscreen instructions to check for software updates If you are behind a firewall you need to enter the proxy server information in the updater Store and transport the printer and ink cartridges Protect the printer and ink cartridges by storing them properly when you are not using them Store and transport the printer The printer is built to withstand long or short periods of inactivity Store the printer indoors out of direct sunlight in a place without temperature extremes Caution To prevent ink loss or spillage do not transport or store the printer on its side and leave the ink cartridges installed while storing and transporting the printer Store and transport the ink cartridges When you transport or store the printer always leave the active ink cartridge inside the printer to prevent the ink from drying out Caution 1 To preventink loss or spillage leave the ink cartridges installed while storing and transporting the printer and avoid leaving used ink cartridge s out of the printer for extended lengths of time Caution 2 Make sure the printer completes its power down cycle before you unplug the power cord This allows the printer to store the print head properly Follow this tip to help maintain your HP ink cartridges and ensure consistent print quality Keep all unused ink cartridges in their original sealed packages until they are needed Store ink cartridges at room temperature 15 35 C or 59 95
10. cards calendars panoramic photos CD labels and more e Back up Make back up copies of your photos to store and save HP Photosmart Essential Windows HP Photosmart Essential is an easy to use software program that gives you basic photo editing and printing capabilities This software also gives you access to HP Photosmart Share so that you can easily share your photos HP Photosmart Essential is only available for Windows users HP Photosmart D6100 series User Guide 19 Chapter 5 Open HP Photosmart Essential Windows users 3 Double click the HP Photosmart Essential icon on your desktop If you need help see the software help within HP Photosmart Essential Explore the many features of HP Photosmart Essential e View View photos in multiple sizes and ways Easily organize and manage your photos e Edit Crop your photos and fix photos with red eye Automatically adjust and enhance your photos to make them perfect e Print Print your photos in different sizes and in multiple layouts Share Send photos to family and friends without the bulky attachments with HP Photosmart Share a better way to send e mail HP Photosmart Studio Mac 3 Click the HP Photosmart Studio icon in the Dock Explore the many features of the HP Photosmart Mac software that is accessible from the HP Photosmart Studio Import Import photos or videos from an HP digital camera View and Manage View organize and manage y
11. memory to the memory card plugged a camera into the printer but nothing happens Solution Try the following e Make sure the camera is connected to the camera port on the front of the printer The rear USB port does not support digital cameras e Make sure the camera is a PictBridge digital camera set to PictBridge mode or is an HP direct printing camera The printer only supports these two types of cameras e Check the camera batteries Replace if necessary e Restart the camera Error messages Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support HP Photosmart D6100 series User Guide 35 Chapter 7 If the printer is connected to a computer the following types of error messages can appear on the computer screen e Paper errors e Ink cartridge errors e Memory card or camera errors e Computer printing errors If the printer is not connected to a printer check the indicator lights On Resume Ink Comments indicator Solid Blinking Off This sequence of lights often indicates a paper green related printer problem such as a paper jam no paper or paper stall For more information see Paper errors There might also be a connectivity problem such as a digital camera being disconnected during a print job For more information see Computer and connectivity printing errors Blinking Blinking Off There is a carriag
12. output tray to catch your printouts Bhjo nj Main tray Pull out this tray and load plain paper transparencies envelopes or other media for printing 5 Main tray grip Pull toward you to extend the main tray 6 Paper length guide Adjust this guide to fit close to the end of the paper in the main tray Photo tray 1 Paper width guide Adjust this guide to fit close to the edge of the paper in the photo tray 2 Paper length guide Adjust this guide to fit close to the end of the paper in the photo tray HP Photosmart D6100 series User Guide Chapter 1 continued Control panel Ink indicator Indicates missing ink cartridges or low ink Cancel Cancel a print job Resume Resume a print job or advance paper HP Photosmart Express Open HP Photosmart Express on a connected computer Na ajO0o N On Turn on the printer or put it into power save mode Indicator lights 1 Ink indicator Solid amber if any ink cartridge is low on ink Blinks to indicate various problems including a missing damaged or incorrect cartridge For more information see Ink cartridge errors Resume Blinks to indicate that you can press to resume a print job after a problem has occurred You need to fix the problem before pressing For more information see Troubleshooting On light Solid green if the printer is on
13. than 1 W Power supply model number HP Part 0957 2105 Power requirement 100 240 VAC 10 50 60 Hz 3 Hz Ink cartridges HP Yellow Ink Cartridge HP Cyan Ink Cartridge HP Light Cyan Ink Cartridge HP Magenta Ink Cartridge HP Light Magenta Ink Cartridge HP Black Ink Cartridge Note The cartridge numbers you can use with this printer appear on the back cover of this printed guide If you have already used the printer several times you can also find the cartridge numbers in the printer software For more information see Insert ink cartridges Print speed maximum Black printouts 32 pages per minute Color printouts 31 pages per minute Photos 14 seconds for each 10 x 15 cm 4 x 6 inch photo USB support Microsoft Windows 98 2000 Professional Me XP Home and XP Professional Mac OS X 10 3 10 4 and later HP recommends using a USB 2 0 full speed compliant cable 3 meters 10 feet or less in length HP Photosmart D6100 series User Guide 47 Appendix A 48 HP Photosmart D6100 series B HP Warranty HP product Duration of limited warranty Software 90 days Print cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year Printer periphera
14. 19 Using creative options in the printer SO IWAre ooooocnionicnccconconnccnnncncnnncnnnnannnnnnns 19 HP Photosmart Premier WiNdOwS ooooccoonoccccnnococinonconcccnnnanncnn nano nnnnnnnnnnnnnns 19 HP Photosmart Essential WiNndoOwS ooononcccnnnnnnnnnnocccccnnnncnnncnnnannnnrnnonnnnnnns 19 HP Photosmart Studio MaC ooooononccinnonicnnccconconccnononcnc cnn ncnnonnccnnn nn cr nan nnnrnnnns 20 HP Photosmart Share aa aa idien de apaa araar raaa Epelera Aa EUERE 20 Set print preferences erica sa o dh ave a aR aai 20 Open the electronic help ocoooconococccnnnncccccnconocccnnccncnnnnnononcconcnanannn nn o nnnncannns 21 HP Real Life technologies features ooooooccccccccnnocococcccnccocnnonononnncnncnnnnn no nn cnnnnnanannns 21 6 Care and Maintenance ooooonccinnnocinnnoccccnnoncnononononono non nn nano cnn rro n nn nn nn rn rra rara 23 Clean and maintain the printer o o ocoonnncccnnnaccccnnnconnnnnonnncnn nono nc nnnno cnn rnnnn cnn nan nnnnnnns 23 Clean the outside of the pridter ooooonncccninnncconoccccnanacnno nono no conan nr rnnnn nc 23 Aligning the printers mesones nenda tdt 23 Print a sample Page c cccccceeceeccceeceeeeeeeeceeaeceeeeeeeeeeaaeeeeeeeeeeeeaeaaeeeeeeeeeenees 24 Automatically clean the printhead eee eeeeeeeeneeeeeeeeeeeeeeeenaeeesnneeeeeneas 24 Manually clean the ink Cartridge CONtACTS 0 ee ee eeeeeeeeeeneeeeeeeneeeeeneeeeeees 24 Print a Self test repo rtyeis cs ccczseeesenccpibeneead
15. 8 2000 Professional Me XP Home and XP Professional PictBridge using front camera port Bluetooth using optional HP Bluetooth Wireless Adapter USB Front and back ports Mac OS X 10 3 10 4 and later PictBridge using front camera port Bluetooth using optional HP Bluetooth Wireless Adapter Browser Microsoft Internet Explorer 5 5 or later Printer specifications Category Specifications Image file formats JPEG Baseline TIFF 24 bit RGB uncompressed interleaved TIFF 24 bit YCbCr uncompressed interleaved TIFF 24 bit RGB packbits interleaved TIFF 8 bit gray uncompressed packbits TIFF 8 bit palette color uncompressed packbits TIFF 1 bit uncompressed packbits 1D Huffman HP Photosmart D6100 series User Guide 45 Appendix A continued Category Video file formats Specifications Motion JPEG AVI Motion JPEG QuickTime MPEG 1 Media specifications Recommended maximum length 61 cm 24 inch Recommended maximum paper thickness 292 um 11 5 mil Recommended maximum envelope thickness 673 um 26 5 mil Media sizes supported Supported sizes when printing from a computer 7 6 x 12 7 cm to 22 x 61 cm 3 x 5 inch to 8 5 x 24 inch Supported sizes when printing from a digital camera attached to the camera port Metric 10 x 15 cm with and without tab A6 Imperial 3 5 x 5 inch 4 x 6 inch with and without tab Other Hagaki Media types supported
16. ERINIAREAUEF ENCON CIR ESE LOC EEN TONONE ELO RENASEFDORRIE gt TEGUEF LCI HARI TT A 258 LT CHER lt HEEL HABRIA BHO RARE AT WET CHE TATA DIH RUY DEMIAN CRE LIC RED BASSAS COMBI KOT ENSBAMHVET COU EA HATERLIAEACENDU ES Additional warranty options 44 Extended service plans are available for the printer at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans HP Photosmart D6100 series A Specifications This section lists the minimum system requirements for installation of the HP Photosmart printer software and provides selected printer specifications For a complete list of printer specifications and system requirements see the onscreen HP Photosmart help For information about viewing the onscreen HP Photosmart help see Welcome System requirements Component Windows PC minimum Macintosh minimum Operating system Microsoft Windows 98 2000 Professional Me XP Home and XP Professional Mac OS X 10 3 10 4 and later Processor Intel Pentium II or G3 or greater equivalent and higher RAM 64 MB 128 MB Mac OS X 10 3 10 4 and recommended later 128 MB Free disk space 500 MB 150 MB Video display 800 x 600 16 bit or higher 800 x 600 16 bit or higher CD ROM drive 4x 4x Connectivity USB Microsoft Windows 9
17. HP Photosmart D6 100 series User Guide invent www hp com support 021 672 280 Jal BA Pi ae bans ad Japan Argentina Buenos Aires 54 11 4708 1600 E vi a Argentina 0 800 555 5000 Eli sa www hp com support Australia www hp com support korea australia Luxembourg www hp com support Osterreich www hp com support Malaysia www hp com support 17212049 val Mauritius 262 262 210 404 Belgi www hp com support M xico Ciudad de M xico 55 5258 9922 Belgique www hp com support M xico 01 800 472 68368 Brasil Sao Paulo Brasil 55 11 4004 7751 0 800 709 7751 081 005 010 Nederland www hp com support Canada Mississauga Area 905 206 4663 New Zealand www hp com support Canada 1 800 474 6836 Nigeria 1 3204 999 Central America amp www hp com support Norge www hp com support The Caribbean 24791773 fue Chile 800 360 999 Panam 1 800 711 2884 wwwchp com support Paraguay 009 800 54 1 0006 his china Per 0 800 10111 Colombia Bogot 571 606 9191 Philippines www hp com support Colombia 01 8000 51 4746 8368 Polska 22 5666 000 Costa Rica 0 800 011 1046 Portugal www hp com support Cesk republika 810 222 222 Puerto Rico 1 877 232 0589 Danmark www hp com support Rep blica Dominicana 1 800 711 2884 Ecuador Andinatel Ecuador Pacifitel 1 999 119 800 711 2884 1 800 225 528 800 711 2884
18. THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT
19. a eae aee aea e aa a E Ea E anaE ERTE 6 2 Get ready to print ooo epale Ea Ea r barda tania 9 MA E E EAE E E E EE A E E EE 9 Choose the right paper isinin oei eiei tee 9 Paper loading TD a e a e r aa Deea eaa aa a aa Ei eaa aE eaaa Eae 9 Load the main Fay ici an be Mena daa 9 Load the photo trayss cr it e iaa ipa sa 10 Insertinkcantridges citen alas 11 Purchasing replacement ink Cartridges ooooonnninocccnccnnnnnccncnnoncnncnncnaccnanannns 11 Ik Cart Qe tipSica scsi savacend ahe eeaeee eaea ieena Raidat 12 Ink cartridge warranty information 0 cccccccccceeceeeeeeeeeaeeeeeeeseseecaeeeeeeeeetees 12 Inserting or replacing the ink Cartridges oonoooccnnnnnncccconnnoccnnnnccccnnnnnannncnnnnnos 13 3 Printing photos without a computtel 0 ccccccececece cece eeeee cae eeeeeseeteeaeeeeees 15 laale PHOLOS REEE E lt des a azeng E idea daececesvwasuds E E E ET 15 Print photos from a digital Camera oooononciniccccccncnnccccccncnnonnonconncnncnnnnnannannnnnns 15 4 Getting COMME Cte ss ooo tt tai tia 17 Connecting to Other devices oooononcccnnociconococcnnonnncnnno nono nnonnn nano n nn nana rca raidan naai 17 Saving photos to a COMputeT occocoococccccccocconccnncnonnonononnnnnnnnnnnnnnnnnnnnn nn cn nn nn nanette nnne 18 Connecting through HP Photosmart Shar8 ooccononccnnncccccnnnoccncnanancnnnnnnnnannnnnnnnanos 18 5 Printing from a COMputer ooocccconncconocccnnonccononnnononn nono nro r cnn nn
20. are USB to send photos Windows users 1 Connect a digital camera to the camera port of the printer 2 Press the HP Photosmart Express button on the printer 3 Click the Share button in HP Photosmart Express on the computer 4 Follow the instructions on your computer to share the selected photos with others Use Share USB to send photos Mac users 1 Open HP Photosmart Studio and select photos to share For information about HP Photosmart Studio see HP Photosmart Premier Windows 2 Inthe HP Photosmart Studio toolbar click Share 3 Click Continue and follow the instructions on your computer to share the selected photos with others See the onscreen software help for more information about using HP Photosmart Share 18 HP Photosmart D6100 series 5 Using Printing from a computer To print from a computer the printer software must be installed During software installation either HP Photosmart Premier Windows Full install users HP Photosmart Essential Windows Express install users or the HP Photosmart Studio Mac is installed on your computer allowing you to organize share edit and print photos For more information on installing the software see the Quick Start Guide Update the software regularly to ensure you have the latest features and improvements for instructions see Update the software To work with photos you need to transfer them to a computer that is connected to the printer See Saving pho
21. art printer make sure to install the ink cartridges that were shipped with your printer The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly Purchasing replacement ink cartridges When purchasing replacement cartridges refer to the cartridge numbers that appear on the back cover of this guide These cartridge numbers may vary by country region HP Photosmart D6100 series User Guide 11 Chapter 2 A Note If you have already used the printer several times and you have installed Ez the HP Photosmart printer software you can also find the cartridge numbers in the printer software Windows users Right click the HP Digital Imaging Monitor icon in the Windows taskbar and select Launch Show HP Solution Center Select Settings then Print Settings and then Printer Toolbox Click the Estimated Ink Levels tab and then click Ink Cartridge Information To order ink cartridges click Shop Online Mac users Click HP Photosmart Studio in the Dock In the HP Photosmart Studio toolbar click Devices From the Information and Settings pop up menu choose Maintain Printer and then click Launch Utility In the Configuration Settings list click Supply Info Ink cartridge tips HP Vivera Inks deliver true to life photo quality and exceptional fade resistance resulting in vivid colors that last for generations HP Vivera Inks are specially formulated and scientifically tested for quality purity and fade r
22. can download printer software updates by going to www hp com support or by using HP Software Update ES Note The printer software update that you download from the HP web site does not update the HP Photosmart Premier software Downloading the software Windows Update ES Note Make sure you are connected to the Internet before you use HP Software 1 or a From the Windows Start menu select Programs in Windows XP select All Programs gt Hewlett Packard gt HP Software Update The HP Software Update window opens Click Check Now HP Software Update searches the HP web site for printer software updates If the computer does not have the most recent version of the printer software installed a software update appears in the HP Software Update window Note If the computer has the most recent version of the printer software Ez installed the following message appears in the HP Software Update window No updates are available for your system at this time If a software update is available click the checkbox next to the software update to select it Click Install Follow the onscreen instructions to complete the installation HP Photosmart D6100 series User Guide 27 Chapter 6 Downloading the software Mac sd Note Make sure you are connected to the Internet before you use Ez HP Photosmart Updater 1 From the Finder choose Go gt Applications 2 Choose Hewlett Packard gt Photosmart gt HP Photosmart
23. dges Load paper Learn how to choose the right paper for your print job and how to load it into the input tray for printing Choose the right paper Use HP Advanced Photo Paper It is especially designed to work with the inks in your printer to create beautiful photos For a list of available HP designed photo paper or to purchase supplies go to e www hpshopping com U S e www hpshopping ca Canada e www hp com eur hpoptions Europe e www hp com All other countries regions The printer is set by default to print the best quality photos on HP Advanced Photo Paper If you print on a different type of paper be sure to change the paper type in the print dialog box For more information see Set print preferences Paper loading tips e Load paper with the side to be printed facing down e You can print photos and documents on a wide variety of paper sizes from 8 x 13 cm 3 x 5 inch up to 22 x 61 cm 8 5 x 24 inch The 10 x 15 cm 4 x 6 inch photo paper is available with and without tabs e Before loading paper pull the out main paper tray and slide outthe paper width and paper length guides to make room for the paper After loading paper adjust the guides to fit close to the edges of the paper without bending the paper When finished loading paper push the main tray back in all the way e Load only one type and size of paper at a time in the same tray e After loading paper extend the output tray extension to catch yo
24. e covered under warranty If you believe you purchased genuine HP ink cartridge s go to www hp com go anticounterfeit Error message The carriage is stalled Solution Remove any objects that are blocking the print head assembly To clear the print head assembly 1 Open the top cover then open the paper jam door 1 Open the paper jam door to clear the print head assembly 2 Remove any objects that are blocking the print head assembly including paper and any packing materials 3 Turn the printer off then turn it on again 4 Close the paper jam door and the top cover Error message Ink System Failure Solution The print head assembly or the ink delivery system has failed and the HP Photosmart can no longer print Turn off the printer then unplug its power cord Wait about 10 seconds then plug it in again If this does not clear the error message please contact HP Support Memory card or camera errors Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support 40 HP Photosmart D6100 series Error message Camera is not supported or not in PictBridge mode Refer to User Guide Solution The HP Photosmart only supports digital cameras in PictBridge mode or HP directing printing cameras If you have a PictBridge camera make sure it is set to PictBridge mode For more information see the documentation that came with the ca
25. e stall For more information see Error message The carriage is stalled Solid Off Blinking There is an ink cartridge problem such as an green empty damaged or incorrect cartridge For more information see Ink cartridge errors Blinking Blinking Blinking A hardware problem has occurred For more information see All the lights are flashing on the printer Paper errors Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support Error message Paper Jam Solution Turn off the printer then unplug it from the power source Clear the printer of any paper that may be obstructing the paper path Remove the rear access door Gently remove the jammed paper from the printer then replace the rear access door Press Resume to continue printing 36 HP Photosmart D6100 series 1 Remove the rear access door to clear paper jams If you cannot remove all jammed paper from the rear area of the printer try removing paper jammed in the middle of the printer by opening the paper jam door located inside the top cover 1 Open the paper jam door to clear paper jams in the middle of the printer Plug the printer back in and turn it on Error message The printer is out of paper Solution Load paper then press Resume to print again For paper loading instructions see Paper loading tips Error message Un
26. ean and well maintained using the simple procedures in this section Clean the outside of the printer 1 Turn off the printer then disconnect the power cord from the back of the printer 2 Wipe the outside of the printer with a soft cloth that has been lightly moistened with water A Caution Do not use any type of cleaning solution Household cleaners and detergents may damage the printer finish Do not clean the interior of the printer Keep all fluids away from the interior Do not lubricate the metal rod on which the print head slides Noise is normal when the print head moves back and forth Aligning the printer Use the following procedure when the self test report shows streaking or white lines through any of the blocks of color If you still have print quality problems after aligning the printer try cleaning the print head using the procedure described in Care and maintenance If print quality problems persist after aligning and cleaning contact HP Customer Support If you are using a Windows computer Load letter or A4 unused plain white paper into the main tray From the Windows Start menu select HP gt HP Solution Center Click Settings gt Print Settings gt Printer Toolbox Click Align the Printheads Follow the onscreen instructions MBA If you are using a Macintosh Load letter or A4 unused plain white paper into the main tray Click HP Device Manager in the Dock From the Information and Settings pop up
27. eneeesvtteveeotceadh anthpeawes tes at oreventt deaubaetres 25 Update the software coincida Meee hades eco a 27 Store and transport the printer and ink Cartridges cccccceeeeeeeeeeseceeeeeeeeeees 28 Store and transport the printer cece ceeeeeeeeeneeeeeeneaeeeenneeeeeeenaeeeeneeaaees 28 Store and transport the ink Cartridges cccccceeeeeeeeeeeceeeeeeeeseeeeaeeeeeeeeees 28 Maintain the quality of photo papel cccceececeeeeeeeeeeeecaeceeeeeseeeeeneeeeeeeeeeeeeeees 28 HP Photosmart D6100 series User Guide 1 TroubleshootiNg G iiiniin ii ne eel eect 31 Printer hardware problemsS ooccccnccccnnnoccccconcconononccon non nccnnno cnn r nn n nn naar rr rra 31 Printing problems viciado a dee OT 32 EMO Mess agita id aaa el nites 35 PapereIrOrS ministre Id E de 36 INkiCartridQe rrOrs cuida aria 38 Memory Card Or Camera erTOlS ooconcccncccncononccccnccnnnnononnnnnnnnnnnnnnncnnnnannnnnnnnnnnnnnes 40 Computer and connectivity printing errOFS ooooninnnccnnnnaccncnnnonacnnnnnnonrn cnn 41 HP SUPPO ania tesi aaa aea aa eatin eaten seh aa eal 43 HP Support by phone 2 2c ccscces eels ece id esd 43 Placingia Call ec Be ate en Gord a ee 43 Return to HP repair service North America Only c cceesseeeseseeeeeeenneeeeeeeneeeees 44 HP Quick Exchange Service Japan Only eeeeeseeceeeeeeeeeeeeenneeeeeeenaeeeeeeeeneeeees 44 Additional warranty OPtiONS ooccnnonccnnnn
28. es See the electronic Help for more information about printing preferences Access print preferences Windows users 1 Open the Print dialog box usually by selecting Print from the File menu 2 Change the printing preferences in the Print dialog box tabs or click Properties or Preferences to access more printing preferences Access print preferences Mac users 1 Open the Print dialog box usually by selecting Print from the File menu 2 Change the printing preferences in the Print dialog box by selecting the print options you want to change in the Copies amp Pages drop down menu For more information on changing the printing preferences see the electronic Help Open the electronic help Windows users e Press F1 on your keyboard e For field level help click the in the top right corner of the Print dialog box Mac users 1 From the Finder choose Help gt Mac Help 2 Choose HP Photosmart Mac Help from the Library menu and then choose the printer name in the HP Photosmart Mac Help table of contents HP Real Life technologies features Explore the many photo editing and enhancing options in the HP Real Life technologies software features These features such as automatic red eye removal and adaptive lighting make it easy for you to print high quality photos There are three options available e The Basic setting sharpens images and improves the quality and clarity of low resolution images such as those down
29. esistance For optimum printing results HP recommends using only genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time Note HP cannot guarantee the quality or reliability of non HP ink Printer service E or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty Ink cartridge 1 Do not insert objects into these holes Caution To prevent ink loss or spillage leave the ink cartridges installed while transporting the printer and avoid leaving used ink cartridge s out of the printer for extended lengths of time Ink cartridge warranty information 12 The HP ink cartridge s warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated gt HP Photosmart D6100 series For a copy of the HP Limited Warranty Statement see HP Warranty Inserting or replacing the ink cartridges 1 Make sure the power is on then lift the top cover 2 Squeeze the gra
30. from BlueTooth device 15 from cameras 15 from memory cards 15 from PictBridge camera 15 photos 15 test page 25 without computer 15 Q quality photo paper 28 printing test page 25 Questions and Answers 31 R regulatory notices regulatory model identification number 4 replacing ink cartridges 13 S saving photos to computer 17 Specifications 45 storing ink cartridges 28 photo paper 28 printer 28 system requirements 45 T test page 25 transporting printer 6 trays paper 4 Troubleshooting 31 troubleshooting error messages 35 HP Support 43 two sided printing 7 U USB connection type 17 port 4 specifications 45 52 HP Photosmart D6100 series
31. g the printer Colors are not printing satisfactorily Solution e The printer may need to be aligned For more information see Aligning the printer e The print head may need to be cleaned For more information see Care and maintenance No page came out of the printer or the paper jammed while printing Solution e The printer may need attention If the printer is connected to a computer check the computer screen for instructions e The power may be off orthere may be a loose connection Make sure the power is on and the power cord is securely connected e You may not have any paper in the main tray or photo tray Check that the paper is loaded correctly For paper loading instructions see Paper loading tips e Ifthe paper jammed while printing try the following Turn off the printer then unplug it from the power source Clear the printer of any paper obstructing the paper path Remove the rear access door Gently remove the jammed paper from the printer then replace the rear access door If all jammed paper cannot be removed from the rear area of HP Photosmart D6100 series User Guide 33 Chapter 7 the printer try removing paper jammed in the middle of the printer by opening the paper jam door located inside the top cover For illustrations of the two places to clear a paper jam see Paper errors When you are finished clearing the paper jam plug the printer back in turn it on and try printing again Ifyou we
32. he computer Error message HP Photosmart Disconnected Solution The printer cannot communicate properly with the computer The printer software may not be working or a cable may be loose Make sure the USB cable is HP Photosmart D6100 series User Guide 41 Chapter 7 securely attached to both the computer and to the USB port on the back of the printer If the cable is secure verify that the printer software is installed Error message Camera is not responding Check camera connections batteries or restart camera Refer to User Guide Solution The print job will be cancelled Reattach the USB cable to the camera and printer and resend the print job 42 HP Photosmart D6100 series 8 HP Support ES Note The name of HP support services may vary by country region If you have a problem follow these steps 1 Check the documentation that came with the printer 2 If you are unable to solve the problem using the information in the documentation visit www hp com support to do the following Access online support pages Send HP an e mail message for answers to your questions Connect with an HP technician by using online chat Check for software updates Support options and availability vary by product country region and language 3 Ifyou are unable to solve the problem using the onscreen Help or HP web sites call HP Support using the number for your country region For a list of country region phone numbe
33. ing the expired ink cartridges HP cannot guarantee the quality or reliability of expired ink cartridges Device service or repairs required as a result of using expired ink will not be covered under warranty For more information on replacing ink cartridges see Insert ink cartridges Error message Non HP Ink Cartridge s Solution Replace the indicated ink cartridge s or press Resume to continue HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time 4 Note HP cannot guarantee the quality or reliability of non HP ink Printer Ez service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty If you believe you purchased genuine HP ink cartridge s go to www hp com go anticounterfeit Error message Original HP Ink Depleted Solution Replace the indicated ink cartridge s or press Resume to continue HP Photosmart D6100 series User Guide 39 Chapter 7 HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time 2 Note HP cannot guarantee the quality or reliability of non HP ink Printer Ez service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not b
34. ink supply could result in ink being expelled and coming in contact with persons or property Print a self test report If you are experiencing problems with printing print a self test report This report can help you diagnose printing problems and can provide valuable information if you need to call HP customer support You can also use this report to check on the approximate percentage of ink remaining in the ink cartridges HP Photosmart D6100 series User Guide 25 Chapter 6 If you are using a Windows computer 1 2 3 4 Load paper in the main tray Use plain paper to conserve photo paper From the Windows Start menu select HP gt HP Solution Center Click Settings gt Print Settings gt Printer Toolbox Click Print a Diagnostic Page and follow the onscreen instructions If you are using a Macintosh Oe ONS Load letter or A4 unused plain white paper into the main tray Click HP Device Manager in the Dock From the Information and Settings pop up menu choose Maintain Printer Click Launch Utility In the Configuration Settings area of the HP Printer Utility window click Test and then click Print Test Page in the right section of the window The HP Photosmart prints a two page self test report that contains the following information 26 Product information Includes the model number serial number and other product information Revision information Includes the firmware version number and indicates whe
35. l either repair or replace the product at HP s option 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR
36. l hardware see the following for details 1 year A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shal
37. loaded from the Internet e The Full setting improves images that are under exposed or over exposed contain dark areas or red eye or have colors that appear washed out e The Off setting lets you edit the image manually in a software program such as HP Photosmart software Access Real Life technologies features Windows users 1 Open the Print dialog box usually by selecting Print from the File menu 2 Click the Paper Quality tab then click the Real Life Digital Photography button OR Click the Properties or Preferences button click the Features tab and then choose Basic the default Full or Off from the Photo Fix drop down menu in the Real Life Digital Photography area HP Photosmart D6100 series User Guide 21 Chapter 5 Access Real Life technologies features Mac users 1 Open the Print dialog box usually by selecting Print from the File menu 2 Select Real Life Digital Photography from the Copies amp Pages drop down menu 22 HP Photosmart D6100 series 6 Care and maintenance The printer requires very little maintenance Follow the guidelines in this section to extend the life span of the printer and printing supplies and to ensure that the photos you print are always of the highest quality e Clean and maintain the printer e Update the software e Store and transport the printer and ink cartridges e Maintain the quality of photo paper Clean and maintain the printer Keep the printer and ink cartridges cl
38. menu choose Maintain Printer Click Launch Utility In the Configuration Settings area of the HP Printer Utility window click Align AO INS HP Photosmart D6100 series User Guide 23 Chapter 6 Print a sample page You can print a sample page to test the printer photo printing quality and to make sure the paper is loaded correctly If you are using a Windows computer 1 Load paper in the main tray Use plain paper to conserve photo paper 2 From the Windows Start menu select HP gt HP Solution Center 3 Click Settings gt Print Settings gt Printer Toolbox 4 Click Print a Sample Page and follow the onscreen instructions If you are using a Macintosh Load paper in the main tray Use plain paper to conserve photo paper Click HP Device Manager in the Dock From the Information and Settings pop up menu choose Maintain Printer Click Launch Utility In the Configuration Settings area of the HP Printer Utility window click Sample Page and then Print Sample Page OB Automatically clean the printhead If you notice white lines or streaks on the photos you print or in the color blocks of the self test report use this procedure to clean the print head Do not clean the print head unnecessarily as this wastes ink and shortens the life ofthe ink nozzles on the print head If you are using a Windows computer 1 Load letter or A4 unused plain white paper into the main tray 2 From the Windows Start menu select HP
39. mera Error message Cannot print photos Solution More than 10 photos specified for a print job may be corrupted missing or are an unsupported file type For information about supported file types see Printer specifications e Save the photos to the computer using the digital camera rather than the memory card e Save the files to the computer and print from the computer Error message Camera selections DPOF file has error Solution The printer is unable to read a DPOF file due to corrupted data or an error on the memory card Use the camera to reselect the photos Error message Some camera selected photos are not on card Solution Some camera selected photos are missing or have been deleted Try the following e Confirm that you did not accidentally delete the photo from the memory card e Reselect the photos again using the digital camera Computer and connectivity printing errors Before contacting HP Support read this section for troubleshooting tips or go to the online support services at www hp com support Error message Printer memory is full Job was cancelled Press OK Solution The printer encountered a problem when printing photos Try the following e To clear the printer memory turn the printer off then turn it on again e Print fewer photos at a time e Save the photos to the computer and print from there e Save the files to the computer using a memory card reader and then print from t
40. ng HP support read this section for troubleshooting tips or go to the online support services at www hp com support 9 Note If you want to connect the printer to a computer with a USB cable HP Ez recommends using a 2 0 high speed compliant cable 3 meters 10 feet or less in length The On light is flashing but the printer is not printing Solution The printer is busy processing information wait for it to finish The printer is plugged in but will not turn on Solution e The printer may have drawn too much power Unplug the printer power cord Wait about 10 seconds then plug the cord back in Turn on the printer e The printer may be plugged into a power strip that is turned off Turn on the power strip then turn on the printer e The power cord could be defective Make sure the green light on the power cord is lit The printer makes noises when turn it on or starts making noises after sitting unused for a while Solution The printer may make noises after long periods of inactivity approximately 2 weeks when its power supply has been interrupted and then restored or when ink cartridges have been replaced This is normal operation The printer is performing an automatic maintenance procedure to ensure it produces the best quality output HP Photosmart D6100 series User Guide 31 Chapter 7 All the lights are flashing on the printer Solution The printer has encountered a hardware error and may need to be serviced
41. nting will stop 38 HP Photosmart D6100 series For more information on replacing ink cartridges see Insert ink cartridges Error message Ink Cartridge s Problem Solution The indicated ink cartridge s are missing or damaged Replace the indicated ink cartridge s immediately so that you can resume printing If there are no ink cartridges missing from the HP Photosmart the ink cartridge contacts might need to be cleaned For more information on replacing ink cartridges see Insert ink cartridges For more information on cleaning the ink cartridge contacts see Care and maintenance If there are no ink cartridges missing from the HP Photosmart and you still receive this message after cleaning the ink cartridge contacts you will need a replacement ink cartridge Remove the affected ink cartridge and look atthe end of warranty date on the bottom in YYYY MMM DD format If it is before the end of warranty date contact HP Support to obtain a replacement ink cartridge Error message Ink Expiration Nearly Expired OR Ink Cartridge s Expired Solution Each ink cartridge has an expiration date The purpose of expiration is to protect the printing system and to ensure ink quality When you receive an ink expiration message remove and replace the ink cartridge and then close the message You can also continue printing without replacing the ink cartridge by following the instructions on your computer screen HP recommends replac
42. o the MMCA MultiMediaCard Association Microdrive is a trademark of Hitachi Global Storage Technologies xD Picture Card is a trademark of Fuji Photo Film Co Ltd Toshiba Corporation and Olympus Optical Co Ltd Mac the Mac logo and Macintosh are registered trademarks of Apple Computer Inc iPod is a trademark of Apple Computer Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license PictBridge and the PictBridge logo are trademarks of the Camera 8 Imaging Products Association CIPA Other brands and their products are trademarks or registered trademarks of their respective holders Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is VCVRA 0602 This regulatory number should not be confused with the marketing name HP Photosmart D6100 series etc or product numbers C9089A etc Energy consumption Energy Star Hewlett Packard Company is committed to providing quality products in a environmentally sound manner For information about the HP s environmental product stewardship program see the onscreen help Contents T Welcome oi ciiinia 3 Special features ica A ee eh en 3 Accessing the onscreen HP Photosmart Nelp oooonconnnccccnnnnoccccnonannnonnannncnanancncnanons 3 Printer parts cc a 4 Optional ac ASSO S e r aa E e
43. ocated on the bottom of the printer e Computer operating system HP Photosmart D6100 series User Guide 43 Chapter 8 e Version of printer software Windows PC To see the printer software version right click the HP Digital Imaging Monitor icon in the Windows taskbar and select About Macintosh To see the printer software version use the Print dialog box e Messages displayed on the computer monitor e Answers to the following questions Has the situation you are calling about happened before Can you recreate the situation Did you install any new hardware or software on the computer around the time that the situation occurred Return to HP repair service North America only HP will arrange to have your product picked up and delivered to an HP Central Repair Center We pay for the round trip shipping and handling This service is free for the duration of the hardware warranty period HP Quick Exchange Service Japan only SICA IATA SN TOA RAABE LTES BAK MLTWS EEIERMAHS amp HET ENEIGA HP Quick Exchange Serviced OR MEES mE NEL RARA LE REM CHK CAAA BCT Kk BIEEFDOMBICHRIOESA PUVSEROBECCRMISTCE ERECT SBS 0570 000511 Bais 03 3335 9800 BH RMAVATLATHACERLGA R ARA FA OFA 9 00D 54 5 00 T FEO 10 00 54 5 00 ET meABKUIAIAAS 3BlcREET os EADRH YA ROBE HABVTPRVYSA EBLTOATDONEF DHRZAIZFTFEVA WTJVANTRE ERLE H ERZERITS CENTERS CHES 1I FORWUARBY CHOKE OIMIBLEBSIL REA A da gt H
44. ocinnnoncnccnnnonnnn nono cnnn non cnn nan r rra rra 44 SPOCITI CATIONS A EA ta 45 System requirements icon 45 Printer eee e ea E EEE E E EE 45 B HP Warranty a a a en a a AR a 49 O A E E eet co nadhd eas datas abnae ten ves och saacdidovenee ids as tbeieuse eee 51 HP Photosmart D6100 series 4 Welcome Thank you for purchasing an HP Photosmart D6100 series printer With this new photo printer you can print beautiful photos save photos to a computer and create fun and easy projects with or without a computer This guide primarily explains how to print without connecting a computer To learn how to print from a computer install the printer software and view the electronic Help For an overview of using a computer and the printer together see Printing from a computer For information about installing the software see the Quick Start Guide Home users can learn how to e Print borderless photos from the printer or from a computer e Choose a photo layout e Convert a color photo to black and white remove red eye or apply special effects by using the HP Photosmart software The printer comes with the following documentation e Quick Start Guide The Quick Start Guide explains how to set up the printer install the printer software and print your first photo e User Guide The User Guide is the book you are reading This guide describes the basic features of the printer explains how to use the printer without connecting a compute
45. of printer 1 Top cover Lift this cover to access the ink cartridges and to clear paper jams To lift the cover grasp the top cover below the HP logo and pull upward Output tray Use this tray to catch your printouts Lift this tray to access the photo tray Main tray Pull out this tray and load paper transparencies envelopes or other media with the side to be printed facing down Photo tray Lift the output tray and load small size paper up to 10 x 15 cm 4 x 6 inch into the photo tray for printing with the side to be printed facing down The paper may be tabbed or untabbed On Press this button to turn on the printer Camera port Connect a PictBridge digital camera the optional HP Bluetooth wireless printer adapter or an HP direct printing camera Back of printer Power cord connection Use this port to connect the power cord included with the printer USB port Use this port to connect the printer to a computer Rear access door Remove this door to clear paper jams or to install the optional HP Automatic Two sided Printing Accessory See Optional accessories HP Photosmart D6100 series Main and Output trays Paper width guide Adjust this guide to fit close to the edge of the paper in the main tray Output tray Use this tray to catch your printouts Lift this tray to access the photo tray Output tray extender Pull towards you to extend the
46. or a PDA to the printer If you connect the optional HP Bluetooth wireless printer adapter to the printer through the camera port be sure to setthe Bluetooth printer menu options as needed 17 Chapter 4 Saving photos to a computer You can save photos to a computer from a digital camera connected to the camera port of the printer if you set up a USB connection between the computer and the printer If you are using a Windows computer 1 Connect a digital camera to the camera port of the printer 2 Press the HP Photosmart Express button on the printer 3 Click the Save button in HP Photosmart Express on the computer 4 Follow the onscreen instructions to save photos from the connected camera to the computer If you are using a Macintosh 1 Connect a digital camera to the camera port of the printer 2 Waitforthe default image management application such as iPhoto to start and read the contents of the camera 3 Click Import to save the photos on the camera to your Macintosh Connecting through HP Photosmart Share Use HP Photosmart Share to share photos with friends and relatives using e mail online albums or an online photo finishing service Your printer must be connected through a USB cable to a computer with Internet access and have all the HP software installed If you try to use Share and do not have all the required software installed or configured a message prompts you through the required steps Use Sh
47. ort Copyrights and trademarks O 2006 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademarks HP the HP logo and Photosmart are property of Hewlett Packard Development Company L P The Secure Digital logo is a trademark of the SD Association Microsoft and Windows are registered trademarks of Microsoft Corporation CompactFlash CF and the CF logo are trademarks of the CompactFlash Association CFA Memory Stick Memory Stick Duo Memory Stick PRO and Memory Stick PRO Duo are trademarks or registered trademarks of Sony Corporation MultiMediaCard is a trademark of Infineon Technologies AG of Germany and is licensed t
48. otherwise it is off Optional accessories There are several optional accessories available for the printer that enhance its convenience The appearance of the accessories may vary from what is shown To purchase supplies go to www hpshopping com U S www hp com go supplies Europe www hp com jp supply_inkjet Japan www hp com paper Asia Pacific HP Photosmart D6100 series Accessory name Description This accessory automatically flips each page to print on both sides You will save money two sided printing reduces paper consumption and time no need to remove the paper and reinsert it to print on the back plus you will make bulky documents more manageable This accessory may not be available in all HP Automatic Two sided Printing countries regions Accessory The HP Bluetooth wireless printer adapter goes into the camera port on the front of the printer This adapter lets you use Bluetooth wireless technology for printing from many Bluetooth enabled devices including digital cameras camera phones and PDAs For more information on printing with this accessory go to www hp com go bluetooth HP Bluetooth wireless printer adapter 1 Insert the Bluetooth adapter into the front camera port HP Photosmart D6100 series User Guide Chapter 1 8 HP Photosmart D6100 series 2 Get ready to print This section includes the following topics e Load paper e Insert ink cartri
49. ottom in YYYY MMM DD format If it is before the end of warranty date contact HP support to obtain a replacement ink cartridge To clean the ink cartridge contacts 1 Gather the following items to clean the contacts Distilled filtered or bottled water tap water may contain contaminants that can damage the ink cartridge Caution Donotuse platen cleaners or alcohol to clean the ink cartridge contacts These can damage the ink cartridge or the HP Photosmart Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers Open the top cover of the printer 3 Squeeze the gray tab below an ink cartridge slot to release the gray latch inside the printer then lift the latch N Caution Do not remove multiple ink cartridges at the same time Remove and clean each ink cartridge one at a time Do not leave the ink cartridge outside the printer for more than 30 minutes Lightly moisten a swab or cloth with water and squeeze out any excess water Hold the ink cartridge by its handle and gently wipe only the copper colored contacts with the swab or cloth ak 1 Gently wipe only the copper colored contacts 6 Place the ink cartridge back into the empty slot and press down on the gray latch until it clicks into place 7 Repeat if necessary for the other ink cartridges 8 Close the top cover Caution The ink supply may become pressurized Inserting a foreign object into the
50. our photos and videos Edit Adjust and enhance your images Slideshow Create an online slideshow of your photos Panorama Create a single panoramic image from several images Create Create album pages cards labels posters banners and more Print Print your photos and frames from video in standard sizes or in index sheet format Share Send photos to family and friends without the bulky attachments e Shop Order online prints and gifts HP Photosmart Share HP Photosmart Share allows you to send photos to family and friends without bulky e mail attachments For more information see Connecting through HP Photosmart Share and the HP Photosmart Premier HP Photosmart Essential or HP Photosmart Mac help Open HP Photosmart Share Windows users 3 Click the HP Photosmart Share tab within HP Photosmart Premier or HP Photosmart Essential Open HP Photosmart Share Mac users 3 In HP Photosmart Studio select photos to share and then click the Share button in the toolbar Set print preferences 20 Print preferences are set by default but can be altered to suit your needs You can set specific job settings when you print from the computer When you change settings before printing the changes only affect the current print job In some Windows software programs you need to click Properties or Preferences within the Print dialog box to HP Photosmart D6100 series access the advanced printing featur
51. r and contains hardware troubleshooting information e Onscreen help The onscreen HP Photosmart help describes how to use the printer with a computer and contains software troubleshooting information Special features New features and media make it easier than ever to produce high quality photos e When you use the new HP Advanced Photo Paper also called HP Photo Paper in some countries regions special sensors in the printer detect a mark on the back of the paper and automatically select the optimal print settings For more information about this new paper see Choose the right paper e HP Real Life technologies make it easy for you to get better photos Automatic red eye removal and adaptive lighting to enhance detail in shadows are just a few of the many technologies included You can explore the many editing and enhancing options from the printer software To learn how to find them in the software see HP Real Life technologies features Accessing the onscreen HP Photosmart help After you have installed the HP Photosmart software on a computer you can view the onscreen HP Photosmart help e Windows From the Start menu select Programs in Windows XP select All Programs gt HP Solution Center and then click Help and Support e Macintosh From the Finder Help menu choose Mac Help From the Help Viewer Library menu choose HP Photosmart Mac Help HP Photosmart D6100 series User Guide 3 Chapter 1 Printer parts Front
52. re printing labels make sure a label did not become unglued from the label sheet while going through the printer A blank page came out of the printer Solution e You may have begun printing and then cancelled the print job If you cancelled the print job before printing started the printer may have already loaded paper in preparation for printing The next time you print the printer ejects the blank page before starting the new printing project e A print job with a large amount of data may have been sent to the printer Wait for the printer to service the print head before it continues printing The photo did not print using the default print settings Solution You may have changed the print settings for the photo Print settings you apply to an individual photo on a camera override the default print settings Discard all print settings that have been applied to an individual photo by deselecting the photo on the camera For more information see the documentation that came with the camera The printer ejects the paper when preparing to print Solution Direct sunlight could be interfering with the operation of the automatic paper sensor Move the printer out of direct sunlight Print quality is poor Solution e Use photo paper designed for the printer For best results use the papers recommended in Choose the right paper e You may be printing on the wrong side of the paper Make sure the paper is loaded with the side
53. rs see HP Support by phone HP Support by phone While the printer is under warranty you can obtain free phone support For more information see the warranty included in the box or go to www hp com support to check the duration of your free support After the free phone support period you can obtain help from HP at an additional cost Contact your HP dealer or call the support phone number for your country region for support options To receive HP support by phone call the appropriate support phone number for your location Standard phone company charges apply North America Call 1 800 474 6836 1 800 HP invent U S phone support is available in both English and Spanish languages 24 hours a day 7 days a week days and hours of support may change without notice This service is free during the warranty period A fee may apply outside the warranty period Western Europe Customers in Austria Belgium Denmark Spain France Germany Ireland Italy Netherlands Norway Portugal Finland Sweden Switzerland and the United Kingdom should go to www hp com support to access phone support numbers in their country region Other countries regions See the list of support telephone numbers inside the front cover of this guide Placing a call Call HP Support while you are near the computer and printer Be prepared to provide the following information e Printer model number located on the front of the printer e Printer serial number l
54. rt ink cartridges Error message Replace Cartridge s Soon Solution The indicated ink cartridge s are low on ink You might be able to continue printing for a short period of time with ink remaining in the print head assembly Replace the indicated ink cartridge s or press Resume to continue For more information on replacing ink cartridges see Insert ink cartridges Error message Ink Cartridge s Empty Solution Replace the indicated ink cartridge s with new ink cartridge s e Ifthe black ink cartridge is empty you can continue printing with the other color ink cartridges by following the onscreen instructions e Ifa color ink cartridge is empty you can continue printing with the black ink cartridge by following the onscreen instructions Depending on the status of your printjob you can press Resume to continue Ifthe HP Photosmart is in the middle of a print job press Cancel and restart your print job 9 Note Textand photo quality will differ from those printed when using all ink Ez cartridges Ifthe empty ink cartridge s are not replaced soon all printing will stop For more information on replacing ink cartridges see Insert ink cartridges Error message Cannot Print Solution The indicated ink cartridge s are out of ink Replace the indicated ink cartridge s immediately so that you can resume printing The HP Photosmart cannot continue printing until the indicated ink cartridge s are replaced All pri
55. sumption 4 Energy Star 4 error messages 35 F file formats supported 45 Frequently asked questions 31 G Getting help 31 H Help 31 Hewlett Packard Company notices 4 HP direct printing digital cameras 15 HP Instant Share 17 HP Photosmart Essential 19 HP Photosmart Premier 19 HP Photosmart Share 18 20 HP Photosmart Studio Mac only 20 HP Software Update 27 HP Support 43 l ink checking level 25 empty 38 replace soon 38 ink cartridges damaged 39 empty 38 expired 39 HP ink depleted 39 incorrect 38 ink level checking 13 inserting 13 missing 39 non HP ink 39 replace soon 38 replacing 13 storing 28 testing 25 ink level checking 13 inserting HP Photosmart D6100 series User Guide ink cartridges 13 L lights 6 Load paper 9 M Macintosh HP Photosmart Mac software 20 main tray loading 9 missing ink cartridge 39 P Paper load 9 paper buying and choosing 9 maintaining 9 28 specifications 45 trays 4 photo tray loading 10 photos e mailing 18 printing 15 saving to computer 17 Photosmart Share See HP Photosmart Share PictBridge cameras 15 print head cleaning 24 failure 40 stalled 40 Printer Specifications 45 printer accessories 6 care and maintenance 23 cleaning 23 connecting 15 17 documentation 3 error messages 35 parts 4 specifications 45 51 storing 28 printer software updating 27 printer software updating 19 printing from a computer 19
56. supported media size Solution The printer cannot use the size of paper loaded in the paper tray Press Resume then load a supported paper size instead For a list of supported paper sizes see Printer specifications Error message Automatic paper sensor failed Solution The automatic paper sensor is obstructed or damaged Try moving the printer out of direct sunlight then press Resume and try printing again If this does not work go to www hp com support or contact HP Support HP Photosmart D6100 series User Guide 37 Chapter 7 Ink cartridge errors Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support Error message Incorrect Ink Cartridge s Solution The first time you set up and use your HP Photosmart make sure to install the ink cartridges that were shipped with your printer The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly To resolve this error replace the affected ink cartridge s with the ink cartridges that were shipped with your HP Photosmart The indicated ink cartridge s cannot be used after the device has undergone initialization Replace the ink cartridge s with the appropriate ink cartridges for your HP Photosmart The cartridge numbers you can use with this printer appear on the back cover of this printed guide For more information on replacing ink cartridges see Inse
57. the camera HP Photosmart D6100 series User Guide 15 Chapter 3 16 To print photos from a Follow these steps Digital camera with Bluetooth wireless technology Ifyou have a digital camera with Bluetooth wireless technology you can purchase the optional HP Bluetooth wireless printer 1 Load paper in the photo tray Insert the HP Bluetooth wireless printer adapter into the camera port on the front of the printer The light on the adapter flashes when the adapter is ready to receive data adapter and print from a camera 3 Follow the instructions in the documentation using a Bluetooth wireless that came with the digital camera to send photos connection to the printer You can also print from other devices with Bluetooth wireless technology such as PDAs and camera phones For more information see Connecting to other devices and the documentation that came with the Bluetooth adapter Digital camera with 1 Turn onthe PictBridge digital camera and select PictBridge technology the photos you want to print 2 Load paper in the photo tray 3 Make sure the camera is in PictBridge mode then connect it to the camera port on the front of the printer using the USB cable that came with the camera 4 Follow the onscreen instructions on the camera HP Photosmart D6100 series 4 Getting connected Use the printer to stay connected to other devices and people Connecting to other devices
58. the main tray fan the edges of the stack to separate the sheets of paper then reload the paper and try printing again e Ifthe paper is wrinkled or bent try using different paper e The paper may be too thin or too thick Use HP inkjet paper for best results For more information see Choose the right paper Printed pages are dropping off of the output tray Solution Always extend the output tray extension when you print 32 HP Photosmart D6100 series Print jobs using the photo tray do not print Solution The photo tray may not be properly engaged in the printer Lift the output tray up and verify that the photo tray is pushed in until it stops and then lower the output tray Press Resume The printout is rippled or curled Solution The project you are printing uses a larger amount of ink than normal Print the project from a computer and use the printer software to lower the ink saturation level See the onscreen HP Photosmart help for more information The document printed at an angle or is off center Solution e The paper may not be loaded correctly Reload the paper making sure it is correctly oriented in the main tray and that the paper width and paper length guides fit close to the edges of the paper For paper loading instructions see Paper loading tips e If you are using a two sided printing accessory try removing it and printing again e The printer may need to be aligned For more information see Alignin
59. ther or not you have an HP two sided printing accessory duplexer installed Ink delivery system information Displays the approximate ink level of each installed ink cartridge the status of each ink cartridge the date each cartridge was installed and the expiration date for each cartridge Print head assembly information Contains information that may be used for diagnostic purposes if you need to call HP customer support Print head parameters Contains information that may be used for diagnostic purposes if you need to call HP customer support Print quality pattern Displays six color blocks representing each of the six installed cartridges When streaks appear through the color blocks or there are missing color blocks clean the print head using the procedure described in Care and maintenance If the color blocks still show print quality problems after cleaning the print head align the printer using the procedure described in Aligning the printer If the color blocks continue to show print quality problems after cleaning and aligning contact HP support History log Contains information that may be used for diagnostic purposes if you need to call HP customer support HP Photosmart D6100 series HP Photosmart HP Photosmart Extended Self Test Diagnoutic Page 3 of 2 Self test report Update the software Download the latest printer software update periodically to ensure you have the latest features and improvements You
60. to be printed facing down 34 HP Photosmart D6100 series e You may have selected a low resolution setting on the digital camera Reduce the size of the image and try printing again For better results in the future set the digital camera to a higher photo resolution e There may be a problem with the print head Try the following Run the automatic print head cleaning procedure For more information see Care and maintenance Align the printer For more information see Aligning the printer If print quality problems persist after you have tried all of the above solutions contact HP Support Photos are not printing correctly Solution e You may have loaded the photo paper incorrectly Load the photo paper with the side to be printed facing down e The photo paper may not have fed into the printer correctly Try the following Check for a paper jam For more information see Paper errors Insert the photo paper as far as it will go into the photo tray Load one sheet of photo paper at a time The photos marked for printing in the digital camera do not print Solution Some digital cameras let you mark photos for printing in both the camera s internal memory and on the memory card If you mark photos in the internal memory and then move photos from the camera s internal memory to the memory card the marks do not transfer Mark photos for printing after you transfer them from the digital camera s internal
61. tos to a computer Note Windows users HP Photosmart Premier can only be used on computers Ez with processors that have Intel Pentium III or equivalent and higher creative options in the printer software Read through these tips on how to open and use HP Photosmart Premier Windows HP Photosmart Essential Windows HP Photosmart Studio Mac and HP Photosmart Share HP Photosmart Premier Windows HP Photosmart Premier is an easy to use software program that gives you everything you need to have fun with your photos in addition to basic photo editing and printing This software also gives you access to HP Photosmart Share so that you can easily share your photos HP Photosmart Premier is only available to Windows users Open HP Photosmart Premier Windows users 23 Double click the HP Photosmart Premier icon on your desktop If you need help see the software help within HP Photosmart Premier Explore the many features of HP Photosmart Premier e View View photos in multiple sizes and ways Easily organize and manage your photos e Edit Crop your photos and fix photos with red eye Automatically adjust and enhance your photos in different sizes and in multiple layouts e Print Print your photos in different sizes and in multiple layouts e Share Send photos to family and friends without the bulky attachments using HP Photosmart Share a better way to send e mail e Create Easily create album pages
62. ur printed pages Load the main tray Any supported photo or plain paper media 1 Extend the main tray 2 Slide the paper width and paper length guides to their outermost positions HP Photosmart D6100 series User Guide 9 Chapter 2 1 Paper width guide 2 Paper length guide 3 Load paper with the side to be printed facing down Check that the stack of paper is no higher than the top of the paper length guide 4 Adjust the paper width and paper length guides inward until they stop at the edges of the paper 5 Push the main tray in until it stops 1 Push in the main tray all the way Load the photo tray Photo paper up to 10 x 15 cm 4 x 6 inch with or without tabs Hagaki cards A6 cards L size cards 1 Lift the output tray 2 Pull the photo tray out until it stops 3 Adjust the paper width and paper length guides to make room for the paper 10 HP Photosmart D6100 series 1 Output tray 2 Paper width guide 3 Paper length guide 4 Load up to 20 sheets of paper into the photo tray with the print side down If you are using tabbed paper insert the paper so the tab is closer to you 5 Adjust the paper width and paper length guides inward until they stop at the edges of the paper 1 Paper width guide 2 Paper length guide 6 Push in the photo tray 7 Lower the output tray Insert ink cartridges The first time you set up and use your HP Photosm
63. y tab below an ink cartridge slot to release the gray latch inside the printer then lift the latch The ink cartridge areas are color coded for easy reference Lift the latch below the appropriate color to insert or replace a cartridge From left to right the ink cartridges are black yellow light cyan cyan light magenta and magenta 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge area for the color ink cartridges 3 Ifyou are replacing a cartridge remove the old cartridge by pulling it toward you out of its slot Recycle the old cartridge The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used ink cartridges free of charge For HP Photosmart D6100 series User Guide 13 Chapter 2 more information go to www hp com hpinfo globalcitizenship environment recycle inkjet html 4 Remove the new ink cartridge from its packaging and while holding it by the handle slide the ink cartridge into the empty slot Make sure you insert the ink cartridge into the slot that has the same shaped icon and color as the new cartridge The copper colored contacts should be facing the printer as the ink cartridge is inserted 2 Note The first time you set up and use the printer make sure to install the Ez ink cartridges that were shipped with your printer The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly
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