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HP PHOTOSMART C5500 User's Manual

1. 1 Power connection Power cord and adapter 3 Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again 4 0 St Gl TO Cause The product was not properly connected to a power supply or needed to be reset If this did not solve the issue try the next solution toy Iz E te vo 2 Q S o LT Errors 197 E x c oO a gt fo z 2 Chapter 14 198 Solution 6 Check the USB connection between the product and the computer Solution Check the USB connection between the product and the computer To check the USB connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product 2 Make sure the other end of the USB cable is plugged into a USB port on your computer 3 Try to scan again If the scan fails continue to the next step 4 Doone of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnec
2. Print troubleshooting 149 Chapter 14 Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load the stack of envelopes correctly e Solution 2 Check the envelope type e Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctly Solution Loada stack of envelopes in the input tray with the envelope flaps facing up and to the left Make sure that you remove all paper from the input tray before loading the envelopes For more information see Load envelopes on page 42 Cause Astack of envelopes was loaded incorrectly If this did not solve the issue try the next solution Solution 2 Check the envelope type Solution Do notuse shiny or embossed envelopes or envelopes that have clasps or windows Cause The wrong type of envelope was loaded If this did not solve the issue try the next solution E Em c oO a gt z E Q Solution 3 Tuck the flaps to avoid paper jams Solution To avoid paper jams tuck the flaps inside the envelopes Cause The flaps might get caught in the rollers Borderless printing produces unexpected results Solution Try printing the image from the photo imaging softwa
3. ssssseee eme eene errem 145 Ink streaks on the back of the paper ssssssssseeem eene eren 146 Paper is not picked up from the input tray eem 147 The text edges are jagged nectit et nete rene iiiaae rtia einn ke sa Fide Dres 148 Printtroubleshoolifig 2 22 zoe ite ttr r erecta ede Leere et eta creen BE Eee eT iie ed 149 Envelopes printilficorrectly a uo net ioo n tuere piede age nurus Presto da Eatx e Eu d edes a dan er beds 150 The product is not responding enti eta chaadbas cric eoe e edie e a cea EEEa Rag Rd 151 The product prints meaningless characters sssssseee eme 154 Nothing happens when try to print emen 154 The margins are not printing as expected ssssee eme 158 Text or graphics are cut off at the edge of the page 159 A blank page came out while printing 161 Contents 15 16 Memory card troubleshooting teet nnana pea a Eaa aei at 162 The Attention light blinks when insert my memory card or storage device 163 The product does not read the memory card sssesssse e 164 The photos on the memory card do not transfer to my computer sessssss 165 Photos in a connected digital camera with PictBridge do not print s 167 Scan tr ubleshootNg O 167 Scatifalls erp HR ORE does tues PIRE UE aa e a EN 168 Tex
4. O M 269 Print cartridge warranty information enm eene 269 iIUlsTorolqile rofe M c tee 269 Before you call HP support iicet terit crier Prat eun se Fito tra Fes ai denen Fasti 270 FIP support by geo 270 Phone S pport POMOC nm 271 Placing a Callles Sp oh i eee ein ee A aE AE EEES 271 After the phone support period ssssseseeeeeeene emm eene 271 Additional warranty options sesesseseeeeeeeneneenene nennen nennen nennen nenne nennen en 271 HP Quick Exchange Service Japan sese enne enne ener nennen 272 HP Korea customer SUppoTLt iconic Ie rede eodeni de aede deo i 272 Prepare the HP All in One for shipment see enne enn 273 Remove the print cartridges before shipment sssssseeee eee 273 Remove the control panel faceplate sssesssseee emen 273 P ck ihe HP ES c M 274 Technical information Seele 277 Contents O E E gt 7 Environmental product stewardship program esseeeeeeeee ene 278 i o ROI nM E 278 timer 279 Material safety data Sheets 0 cccccscceseseces iaidd nane 279 Recycling programi e o rrr rr EE EEPDH E ERR ERE cbse ssacecens stave
5. Solution 1 Check the connection between the product and computer toy c E lt vo 2 Q S o LT Solution Check the connection between the product and computer Cause The product and computer were not communicating with each other If this did not solve the issue try the next solution Solution 2 Check that the ink cartridges are installed properly and have ink Solution Check that the ink cartridges are installed properly and have ink For more information see Work with print cartridges on page 97 Cause There might have been a problem with one or more of the ink cartridges Setup troubleshooting 123 Chapter 14 If this did not solve the issue try the next solution Solution 3 Press the On button to turn on the product Solution Look at the display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product might not have been turned on If this did not solve the issue try the next solution Solution 4 Load paper in the input tray Solution Load paper in the input tray For more information see Load paper on page 37 Cause The product might have been out of paper The display shows the wrong language Solution Change the language setting E NOTE You wi
6. sese eene 105 Print self test report tact usce rare de eve ette vae Hoops Ft ela aa dB vada cde 114 Ice 115 Clean the glassine E 115 Gleam thelid SACKING cn 115 Clean the atum i aei A E R RA 116 Turn eff the HP All in On a itr rtt eerta enter een eet eter tn EE saseeeosnees dees 116 Shop forink supplies oorr roe irte age doc ir reor pente sap dera loi Edu pa diode 117 Troubleshooting View the Readme flle ire ertet reti aei a REI RERRMA M iR E E aea EA REN ENE EA 119 iIzuijsgigeilolztzlaeronlar e 119 The product will not turn on ssssseseeene enm eene nere nennen nnns 120 After setting up the product it does not print 123 Uninstall and reinstall the software mme 130 We E EE 131 Information On y orzlo EC 132 Print quality troubleshooting sinitiaisia aaor aiana 133 Wrong inaccurate or bleeding colors ssssssssssssssseseene ene 133 Ink is not filling the text or graphics completely se m 136 The printout has a horizontal band of distortion near the bottom of a borderless sje 138 Printouts have horizontal streaks or lines esee 139 Printouts are faded or have dull colors sss emm 141 Printouts seem blurry or f zzy iieri tee iiri tede itp i e nee kat dehet n 144 Printouts are slanted or skewed
7. 96 Use the reprint features 12 Maintain the HP All in One The HP All in One requires little maintenance Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear You will also need to replace align or clean your print cartridges from time to time This section provides instructions for keeping the HP All in One in top working condition Perform these simple maintenance procedures as necessary This section contains the following topics e Work with print cartridges Print a self test report Clean the HP All in One Turn off the HP All in One v Q lt a I o S S Work with print cartridges To ensure the best print quality from the HP All in One you will need to perform some simple maintenance procedures This section provides guidelines for handling the print cartridges and instructions for replacing aligning and cleaning the print cartridges This section contains the following topics Handle the print cartridges e Check the estimated ink levels Replace the print cartridges Use a photo print cartridge Use the print cartridge protector e Remove ink from your skin and clothing e nk backup mode Advanced print cartridge maintenance Work with print cartridges 97 Chapter 12 Handle the print cartridges Before you replace or clean a print cartr
8. 42 Load other types of paper rrr nnt ert atn ta FIR RR EXE HER I Eee enr e EF abaoae tan 44 Load a CD DV p 45 Avoid PAPER JAMS 3 rr tee ER ete Ena Fe teken tes aei a Eei eea Ei UEL EE OESE 49 Print from your computer Print from a software application sssseeee ene em enemies 51 Make the HP All in One the default printer sss emen 52 Change the print settings for the current job 52 NIBUS 52 Set the paper type for printing emm nnne 53 View the print resol tion coiere teneret rne cte terno cta ee en ea ner edet even esed 53 Change the print speed or quality mmn 54 Change the page orientatiOn 2 iioc cece senses et ii tenera dete iiaa i 54 Scale the document size 2 crei cese sce idee rusa ve eve enne eee a aae Fede ene a e dete a 55 Change the saturation brightness or color tone 55 Preview yo r print JOD cL M 55 Change the default print settings ssessee eene emm emere 56 Printing Editer 56 Create printing SHOMCULS si oeque roto conr p tr DERE es ent IRE eae ERA aeree eu ERE fun 57 D lete printing SNOrtGUtS c i 57 Perform special print jobs eene enne nennen nennen nnne 58 Printa borderless Mage sieniin iini nite diner aiian iaria iani aiia 58 Print a photo on photo paper sssssseeeeene emn een m
9. l Load paper 41 Chapter 6 5 Lower the photo tray lid Load envelopes You can load one or more envelopes into the main input tray of the HP All in One Do not use shiny or embossed envelopes or envelopes that have clasps or windows NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes To load envelopes 1 Raise and hold the output tray in the open position r fo t fo e ch e 3 p 7 t E fo o t a Ss fb o 7 42 Load originals and load paper 3 Slide the paper width guide to its outermost position 4 Insert one or more envelopes into the far right side of the main input tray with the envelope flaps on the left and facing up Slide the stack of envelopes forward until it stops XE TIP To avoid paper jams tuck the flap inside each envelope 5 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the main input tray make sure the stack of envelopes fits within the main input tray and is not higher than the top of the paper width guide L 7 a is Q E Ke o c HD fo fo o is l Load paper 43 Chapter 6 6 Lower the output tray Related topics Print a group of addresses on labels or envelopes o
10. Press the left arrow button to lighten the copy 5 Press OK Change default copy settings When you change copy settings from the control panel the settings apply only to the current copy job To apply copy settings to all future copy jobs you can save the settings as defaults To set default copy settings from the control panel 1 Make any needed changes to the Copy settings 2 Press OK when Copy is highlighted on the Home Screen 3 Press the Menu button to select Copy Settings g 4 Press the down arrow button to highlight Set as New Defaults and then press OK 5 Press OK to confirm Copy Change default copy settings 89 Chapter 10 Bf NOTE The settings you specify here are only saved on the product They do not adjust the settings in the software You can save your most frequently used software settings by using the HP Photosmart software Perform special copy jobs In addition to supporting standard copy jobs the HP All in One can perform special jobs such as cropping and resizing originals Bf NOTE If you wantto copy a photo use the Reprints features In addition to making an exact copy of the original the Reprints feature also enables to you to edit the lighting and colors before printing as well as zoom and crop a specific area for printing This section contains the following topics Resize an original to fit onto letter or A4 paper e Crop an original e Shift the left margin
11. 276 HP warranty and support 16 Technical information The technical specifications and international regulatory information for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One This section contains the following topics Specifications Environmental product stewardship program Regulatory notices Specifications c amp 5 E p 5 8 E Z Z S o LE Technical specifications for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support Web site at www hp com support Paper specifications Type Paper weight Input tray Output tray Photo tray Plain paper 20 to 24 Ib 75to Up to 125 20 Ib 50 20 Ib paper n a 90 gsm paper Legal paper 20 to 24 Ib 75 to Up to 100 20 Ib 50 20 Ib paper n a 90 gsm paper Cards 110 Ib index max Up to 20 25 Up to 20 200 gsm Envelopes 20 to 24 Ib 75to Upto 15 15 n a 90 gsm Transparency film n a Up to 40 25 n a Labels n a Up to 40 25 n a 5x7 inch 13 x 18 cm 145 Ib Up to 20 20 Up to 20 Photo paper 236 gsm 4x6 inch 10x 15 cm 145 Ib Up
12. Change the device name e Set Bluetooth security for the HP All in One Reset Bluetooth settings on the HP All in One View and print Bluetooth settings You can view and print the Bluetooth settings for the HP All in One through the HP All in One control panel To view and print Bluetooth settings 1 Press Setup 2 Press the down arrow button until Bluetooth is highlighted and then press OK 3 Press the down arrow button until View and print Bluetooth settings is highlighted and then press OK The product shows the Bluetooth settings on the display and then prints them The following table describes the Bluetooth settings shown on the configuration page Parameter Description Device Address The hardware address of the Bluetooth device Device Name The device name assigned to the product which can identify it on a Bluetooth device Passkey A value that the user must enter in order to print via Bluetooth Visibility Shows whether or not the HP All in One is visible to Bluetooth devices that are within range Visible to all Any Bluetooth device within range can print to the HP All in One e Not visible Only Bluetooth devices that have stored the device address of the HP All in One can print to it Security The level of security set for an HP All in One connected by Bluetooth Low The HP All in One does not require a passkey Any Bluetooth device within range can print to it e
13. E 2 Inthe Edit Photo menu press the up arrow or down arrow button to highlight Crop and then press OK 3 Press the Zoom in button or the Zoom out button to zoom closer to or farther away from the subject of the photo a Q An outline appears on the photo to show you an approximate view of the area that will print 76 Use the photo features 4 Press the arrows on the directional pad to pan around the photo and select a specific area to print 5 Press OK to crop the photo Related topics Print photos on page 72 Make reprints of your photos on page 93 Automatically enhance your photos The HP All in One is set up by default to enhance your photos automatically when you print them When this feature is enabled the HP All in One uses HP Real Life Technologies to Adjust the brightness or darkness of your photos shown in print preview and printed output Adjust the lighting to make dark images appear brighter shown on printed output only Sharpen blurry images shown on printed output only You can turn off the automatic photo enhancement feature for individual photos on a per image basis To turn off automatic photo enhancement 1 Press the Menu button on the photo selection screen E 2 In the Edit Photo menu press the up arrow or down arrow button to highlight Photo Fix and then press OK 3 Press the up arrow or down arrow button to highlight Off and t
14. Ifthe error has been resolved then there is a problem with the tri color print cartridge If the error has not been resolved then there is a problem with both print cartridges 11 Open the print cartridge door and reinsert the tri color print cartridge by sliding it forward into the slot on the left Then push the print cartridge forward until it clicks into the slot 12 Close the print cartridge door Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts e Solution 3 Replace the print cartridge Solution 1 Remove and reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION If the productis turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product toy Iz E te lt vo E a S o LT 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridge
15. Solution 1 Scan enlarge and then print a copy Solution Fit to Page can only enlarge the original up to the maximum percentage allowed by your model For example 20096 might be the maximum enlargement percentage allowed by your model Enlarging a passport photo by 200 might not enlarge it enough for it to fit a full size page If you wantto make a large copy of a small original scan the original into the computer resize the image in the HP scanning software and then print a copy of the enlarged image E Em c oO n gt z E Q Cause You were trying to increase the size of an original that was too small If this did not solve the issue try the next solution 174 Troubleshooting Solution 2 Place the original correctly on the glass Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Solution 3 Wipe the glass and the back of the document lid Solution Turn off the product unplug the power cord and then use a soft cloth to wipe the glass and the back of the document lid For more information see Clean the glass on page 115 Clean the lid backing on page 115 Cause Debris might have been stuck on the glass or on the back of the document lid The product interprets anything it detects on the glass as part of
16. e Set the security level Set the HP All in One to be invisible to Bluetooth devices Set the security level You can set the security level of the HP All in One to either Low or High The default security setting is Low Low level security does not require authentication Low does not support authentication No passkey is required and any Bluetooth device within range can print to the HP All in One This is the default security setting High supports authentication You will need to enter a passkey before printing to the HP All in One NOTE The HP All in One ships with a predefined passkey that is set to four zeroes 0000 Connect to a Bluetooth device 27 T a 7 Er o t og o Chapter 4 To set the product to require passkey authentication 1 Press Setup A 2 Press the down arrow button until Bluetooth is highlighted and then press OK Press the down arrow button until Passkey is highlighted and then press OK 4 Use the visual keyboard to enter a new passkey 9 NOTE The passkey must be 1 to 4 characters long and can only consist of numbers 5 When you have finished entering your passkey press OK to view the Bluetooth menu 6 Press the down arrow button until Security Level is highlighted and then press OK 7 Press OK to select High High level security requires authentication Passkey authentication is now set for the product Related topics Enter tex
17. 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Color tab Click the More Color Options button 7 Movethe sliders to adjust the Saturation Brightness or Color Tone Brightness indicates the lightness or darkness of the printed document Saturation is the relative purity of printed colors Color Tone affects the perceived warmth or coolness of printed colors by adding more orange or blue tones respectively to your image So Preview your print job You can preview your print job before sending itto the HP All in One This helps to prevent wasting paper and ink on projects that do not print as expected Change the print settings for the current job 55 Chapter 7 To preview your print job 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Selectthe print settings appropriate for your project on each of the tabs in the dialog box 6 Click the Featu
18. To uninstall the software completely a On the Windows taskbar click Start Settings Control Panel or just Control Panel Double click Add Remove Programs or click Uninstall a program c Remove all the items that are related to the HP Photosmart Software A CAUTION Ifthe computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with the product name and software version number HP Software update HP Share to Web e HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d Goto C Program Files HP Or C Program Files Hewlett Packard for some older products and delete the Digital Imaging folder e Go to C WINDOWS and rename the twain_32 folder to twain 32 old 4 E c oO v gt fo z E 206 Troubleshooting 3 Turn off programs that run in the background f NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus software but are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Wind
19. You can view the serial number by looking at the sticker on the rear side of the product The serial number is the 10 character code in the upper left corner of the sticker 2o0c0 EA NOTE The device serial number can also be accessed using the HP Photosmart software To access the device serial number from the software on the Windows taskbar click Start gt All Programs gt HP gt HP Solution Center On the Help page click Technical information under Tools 5 Call HP support Be near the product when you call Related topics Print a self test report on page 114 HP support by phone For a list of support phone numbers see the printed documentation that came with the device This section contains the following topics Phone support period Placing a call After the phone support period T v m E El gt lt m E Qa 4 i mo o e a 270 HP warranty and support Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the product Be prepared to provide the following information Model number located on the label on the front of the product Serial number located on the ba
20. e Press Setup A Press the down arrow button to highlight Preferences and then press OK Press the down arrow button to highlight Energy Save Mode and then press OK Press the down arrow or the up arrow button to highlight On or Off and then press OK Set the paper tray for printing from a Bluetooth device Set the default paper tray to use when you print photos from a Bluetooth device To set the paper tray for printing from a Bluetooth device 1 Press Setup A Press the down arrow button to highlight Bluetooth and then press OK Press the down arrow button to highlight Bluetooth Tray Select and then press OK Press the down arrow button to highlight Main Tray or Photo Tray and then press OK Restore the factory defaults You can restore the current settings to what they were when you purchased the HP All in One NOTE Restoring the factory defaults will not affect any changes you made to scan settings and the language and country region settings Set your preferences 21 Chapter 4 You can perform this process from the control panel only To restore the factory defaults 1 Press Setup A 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Restore Factory Defaults and then press OK The factory default settings are restored em a 7 ET 7 t a o Play a slideshow on the display You can set up the HP All in
21. 5 x 7 inch photo paper in the photo tray 1 Raise the photo tray lid k 7 a is Qa EK Ke o c HD fo fo o is l Load paper 39 Chapter 6 3 Insert the stack of photo paper into the photo tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you 4 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide r fo o a ch e 3 m 7 t E fo o t a E f o 7 Load postcards Hagaki or index cards You can load postcards Hagaki and index cards in the photo tray 40 Load originals and load paper To load postcards Hagaki or index cards in the photo tray 1 Raise the photo tray lid 3 Insert the stack of cards into the photo tray with the short edge forward and the print side down Slide the stack forward until it stops 4 Slide the paper width guide inward against the stack of cards until it stops Do not overload the photo tray make sure the stack of cards fits within the photo tray and is no higher than the top of the paper width guide k 7 a Q EK Ke o c HD 22 fo o
22. ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information on ENERGY STAR guidelines go to the following Web site www energystar gov Environmental product stewardship program 279 Chapter 16 Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on ils packaging indicates that this product must not be disposed of with your other household waste Instead i is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment athe time of disposal wil help Jo conserve nolui resources and ensure hal i recycled in a manne thed prolocs human heal and fne ervitontier For more intemation abont Whore you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne la pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m
23. Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off A CAUTION Ifthe product still does not turn on it might have a mechanical failure Unplug the product from the power outlet Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power supply for the product Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The power supply was not intended for use with this product If this did not solve the issue try the next solution Solution 5 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly E x fe c Er o N ey fe Sh El vo connected t
24. Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer toy z E te lt vo 2 Q S o LT NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double c
25. Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect the USB cable from the product restart the computer and then reconnect the USB cable to the product Shut down the product restart the computer and then restart the product x fe c Er o n e fe El vo Cause A deleted print job was in the queue If this did not solve the issue try the next solution Solution 7 Clear the paper jam Solution Clear the paper jam For more information see Clear paper jams on page 131 Cause The product had a paper jam 152 Troubleshooting If this did not solve the issue try the next solution Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something A CAUTION Be careful not to force the print cartridge carriage If the carriage is stuck forcing it to move will damage the printe
26. To stop copying A Press Cancel on the control panel 92 Use the copy features 11 Use the reprint features The HP All in One enables you to make reprints of photographic originals placed on the glass This section contains the following topics Make reprints of your photos Edit a photo before reprinting Make reprints of your photos You can scan a printed copy of a photo to make reprints in a variety of sizes up to the size of letter or A4 paper By default the HP All in One is setto detect the type of paper you are using automatically For the best results when reprinting photos leave the Paper Type set to Automatic and load photo paper in the HP All in One You should only change the Paper Type if you see print quality issues using the Automatic setting To reprint an original photo 1 Load your original print side down on the right front corner of the glass 2 Make sure the photo tray or main tray is loaded with the correct paper 3 Press the right arrow button to highlight Reprints and then press OK 4 Optional Press the Menu button to change print settings before reprinting a Press the left arrow or right arrow button to highlight the print layout pattern and then press OK b Optional Press the up arrow button to increase the number of copies c Optional Press the Menu button on the reprint selection screen to edit the photo d When you are done press OK 5 Press Print Photos Edit
27. adaptor Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adaptor 3 Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again 2 30 8 d ww toy Iz E te lt vo 2 Q S o Errors 219 4 Em c oO a gt z E Q Chapter 14 220 To check the USB connection 1 r 8 9 Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it dir
28. c E lt vo E a S o Print troubleshooting 159 Chapter 14 Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Check the layout of the document Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the product To preview the print layout 1 Load the correct paper size into the input tray 2 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 3 Check the graphics in the document to make sure that the current size fits within the printable area of the product 4 Cancel the print job if the graphics do not fit
29. including multiple small size photos on a single page 72 Use the photo features TIP To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output To print photos 1 d Load photo paper in the appropriate input tray Load up to 13 x 18 cm 5 x 7 inch photo paper in the photo tray Load full size photo paper in the main input tray Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port NOTE Ifthere are camera selected photos on the memory device the DPOF Found screen appears Select Yes to print the camera selected photos or select No to browse through the photos on the memory device Press OK to select View amp Print Press the left or right arrow button to scroll through the thumbnails of your photos x TIP If you want to print all the photos on your card press the Menu button and select Select All Photos amp Preview When the photo you want to print is highlighted press OK XX TIP If you want to print one copy of the photo using the default print settings when the photo is highlighted press Print Photos twice instead of pressing OK Press the up arrow button to increase the number of copies You must specify atleast one
30. likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load a CD DVD on the CD DVD holder e Solution 2 Load the next CD DVD on the CD DVD holder Solution 1 Load a CD DVD on the CD DVD holder Solution Load the printable disc onto the CD DVD holder with the printable side up Lower the CD DVD tray Push the holder forward until the lines on the CD DVD holder line up to the white lines on the CD DVD tray The end marked with arrows goes into the CD DVD tray first For more information see Load a CD DVD on page 45 Cause The product prompted you to insert the CD DVD holder for a single CD DVD print job If this did not solve the issue try the next solution Solution 2 Load the next CD DVD on the CD DVD holder Solution Remove the CD DVD holder from the CD DVD tray Remove the printed CD DVD from the holder Load the next disc onto the CD DVD holder with the printable side up and push the CD DVD holder back into the CD DVD tray until the lines on the holder line up to the white lines on the CD DVD tray 4 Em c oO n gt z E Q Cause The product prompted you to insert the next disc when printing multiple CD DVDs in a print job 192 Troubleshooting Open CD DVD tray Solution Lower the CD DVD tray To continue press OK Cause The CD DVD tray was closed and a CD DVD p
31. o a ch vo p 7 t 3 a o t a no f xe O m 50 Load originals and load paper 7 Print from your computer The HP All in One can be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters This section contains the following topics e Print from a software application Make the HP All in One the default printer Change the print settings for the current job Change the default print settings e Printing shortcuts Perform special print jobs Stop a print job Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 f you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences f NOTE When printing a photo you must select options for the specific photo paper and photo enhancement 5 Selectth
32. parduotuv kurioje pirkole produkiq Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nalezy wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia sie do ochrony zasob w naturalnych i jest bezpieczny dla zdrowia i rodowiska naturalnego Dalsze informacje na temat sposobu ulylizacji zuzylych urz dze mo na Takat u odpowiednich wide lokalnych w prapdtigbiodiwie zajmuigcym sig oruwaniem odpad w lub w miejscu zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este simbolo no produto ou na embalagem indica que o produto n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem das equipamentos no momento do descarle ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obler mais informa es sobre onde descartar equipamentos para reciclagem entre em contato com o escrit rio local de sua cidade o serv
33. restart the computer 3 After the computer restarts try to scan again Cause The Digital Imaging Monitor was not running If this did not solve the issue try the next solution Solution 4 Check the status of the product in the HP Solution Center Solution Check the status of the product in the HP Solution Center To check the status of the product 1 On the Windows taskbar click Start Programs or All Programs HP HP Solution Center 2 Verify that the product is listed in the Select Device area or that the appropriate tab is selected 3 Click Status If the product is working properly a message appears indicating your product is ready 4 f you receive a Disconnected error message then check whether there is another instance or another tab for the product with a copy number included such as HP Photosmart C5500 All in One series 2 5 Select the second instance of the product and repeat steps 2 through 4 6 Try to scan again E Em c oO n gt z E Q Cause There might have been two instances of the product connected to the HP Solution Center If this did not solve the issue try the next solution 196 Troubleshooting Solution 5 Check the power supply Solution Check the power supply To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip
34. with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Clear the paper jam e Solution 2 Remove objects that are blocking the print carriage Solution 1 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product For more information see Clear paper jams on page 131 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 2 Remove objects that are blocking the print carriage Solution Lower the ink cartridge access door to access the print carriage Remove any objects that are blocking the print carriage including any packing materials Turn off the product and then turn it on again Cause The print carriage was blocked E m c oO n gt z 2 Q 188 Troubleshooting Carriage blocked Solution Turn off the product and open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials and then turn on the product again Follow the prompts on the display to continue Cause The print carriage was blocked Firmware revision mismatch Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for info
35. 00 ET ADNA 10 00 1548 5 00 ET MEAKBKAUV1A10A9S 3 AERE ET H ERZORE e YR DARVTIP RY SA EBLCTOATOHNET NARLVTPRYVA BFUVYAZOFERCHMLEBSIC H EALA cca c sxd CHEE I VORUSPFBICHVPEEOIMBLEBS GIEBBERmC 2Ct1838 3 8 BLE 7 wd FMI OUTS IRRER E SRUCCTIZ EU t 048 00 HIR eo HMORRMASERVOMMICKIDCBRWKES FL DARYIP RY RWSL TC CERE EE IHRER MHHREOMUIAS AP TUET RUA EB ERSIC OSSIA Ene OET COY EA RFGETE ULUILZ EBS3eccnmeuszsd For instructions on how to pack your product for exchange see Pack the HP All in One on page 274 HP Korea customer support e kl rok A a Jo m o fi 1588 3003 AS 74 2 TAH S5 gol Us 080 703 0700 st tet Abs A Xj Y 09 00 18 00 amp 9 09 00 13 00 999 SFA ASI Ir v m Aa E E E gt lt m E Qa 4 i mo o fe a 272 HP warranty and support Prepare the HP All in One for shipment If after contacting HP support or returning to the point of purchase you are requested to send the HP All in One in for service make sure you remove and keep the following items before returning your device The print cartridges The control panel faceplate The power cord USB cable and any other cable connected to the HP All in One AN CAUTION The replacement HP All in One will not be shipped with a power cord Store the power cord in a safe place until the replacement HP All in One arrives Any paper loaded in the in
36. 1 Make sure that you have installed the product software on the computer 4 NOTE The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection Therefore if you have already installed the software you do not need to reinstall it If you want both a USB and a Bluetooth connection to the product install the USB connection first For more information see the Start Here guide However if you do not want a USB connection select Directly to the computer on the Connection Type screen Also on the Connect Your Device Now screen select the check box next to If you are unable to connect your device now at the bottom of the screen 2 2 o 0 2 e 5 it 2 Attach an HP Bluetooth Adapter to the front USB port of the product 3 If you are using an external Bluetooth adapter for your computer make sure your computer is started and then attach the Bluetooth adapter to a USB port on the computer If you have Windows Vista or Windows XP with Service Pack 2 the Bluetooth drivers are installed automatically If you are prompted to select a Bluetooth profile select HCRP If your computer has Bluetooth built in just make sure the computer is started 4 Onthe Windows taskbar click Start and then click Printers and Faxes or click Control Panel and then Printers Double click the Add Printer icon or click Add a printer Click Next and then select A Bluetooth Printer
37. 133 print settings brightness 55 color tone 55 layout 54 orientation 54 paper size 52 paper type 53 print quality 133 quality 54 reduce enlarge 55 287 resizing options 55 resolution 54 saturation 55 speed 54 printing with one ink cartridge 105 Printing Shortcuts tab 56 problems copy 172 error messages 182 print 149 scan 167 Q quality print 54 quality copy 88 R Readme file 119 recycle ink cartridges 279 red eye remove 75 reduce enlarge resize 90 regulatory notices declaration of conformity European Economic Area 283 regulatory model identification number 281 reinstall software 130 remove print cartridges 273 removing ink from skin and clothing 104 replace print cartridges 99 reports print cartridges 105 self test 114 reprint documents 93 features 93 photos 93 resolution print 54 restore factory settings 21 rotate photos 75 94 S saturation change in print 55 288 save photos to computer 74 scanned image 81 scan blank 169 button 11 cancel 84 crop incorrect 169 documents 81 edit image 83 fails 168 169 features 81 from control panel 81 halts 168 page layout incorrect 170 photos 81 save to computer 81 save to memory card 82 scan specifications 278 stop 84 text appears as dotted lines 170 text format incorrect 170 text incorrect 170 to memory card 82 troubleshooting 167 scan glass clean 115 scan to menu 13 security Bluetooth 26 Bluetooth adapter 27 self
38. 30 Finish setting up the HP All in One 5 How do I This section contains links to commonly performed tasks such as printing photos scanning and making copies How do print up to 13 x 18 cm 5 x 7 inch borderless photos from a memory card on page 72 How do make reprints of a photo in a variety of sizes on page 93 How do make a black and white or color copy of a document on page 85 How do print photos larger than 13 x 18 cm 5 x 7 inch from a memory card on page 72 How do save photos to my computer on page 74 How do I scan a photo or document to the computer on page 81 How do print on both sides of the paper on page 62 How do print custom labels on printable CD DVDs on page 61 How do I 31 How do I Chapter 5 r o 2 ES 32 How do I 6 Load originals and load paper You can load many different types and sizes of paper in the HP All in One including letter or A4 paper photo paper transparencies and envelopes In addition the HP All in One enables you to load and print directly on the surface of specially coated CDs and DVDs By default the HP All in One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film env
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40. Follow the onscreen instructions to finish the installation Print as you would to any printer dE a To install and print using the Widcomm stack 1 Make sure that you have installed the product software on the computer 4 NOTE The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection Therefore if you have already installed the software you do not need to reinstall it If you want both a USB and a Bluetooth connection to the product install the USB connection first For more information see the Start Here guide However if you do not want a USB connection select Directly to the computer on the Connection Type screen Also on the Connect Your Device Now screen select the check box next to If you are unable to connect your device now at the bottom of the screen Attach an HP Bluetooth Adapter to the front USB port Click the My Bluetooth Places icon on the desktop or in the taskbar Click View devices in range Once the available devices are discovered double click the name of the product to finish the installation 6 Print as you would to any printer oO RON Manage your Bluetooth settings You can manage Bluetooth settings for the HP All in One through the HP All in One control panel Connect to a Bluetooth device 25 m a 7 ET o t og o Chapter 4 This section contains the following topics View and print Bluetooth settings
41. High The HP All in One requires a passkey from the Bluetooth device before allowing the device to send a print job Change the device name Some Bluetooth products display the name of the HP All in One when connected If you do not wantthe default name displayed as the name of the HP All in One you can change the device name 26 Finish setting up the HP All in One To change the device name of the product 1 Press Setup A 2 Press the down arrow button until Bluetooth is highlighted and then press OK 3 Press the down arrow button until Device Name is highlighted and then press OK 4 NOTE The product ships with the predefined name of Photosmart C5500 2 2 o 0 iS e 5 it 4 Use the visual keyboard to enter a new name 5 When you have finished entering a name for the product press OK The name you entered will appear on your Bluetooth device when you connect to the product to print 6 Press OK to exit the Setup menu Related topics Enter text using the visual keyboard on page 14 Set Bluetooth security for the HP All in One You can enable the product security settings through the Bluetooth menu on the HP All in One From the Bluetooth menu you can Ensure passkey authentication prior to someone printing to the HP All in One from a Bluetooth device Make the HP All in One visible or invisible to Bluetooth devices that are within range This section contains the following topics
42. If it is installed restart your computer To install the HP Photosmart Software 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product Cause The HP Photosmart Software was not installed If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the toy z E te lt vo 2 Q S o LT Errors 229 4 m c oO n gt z 2 Q Chapter 14 product is connected to the computer through a Bluetooth connection make sure that the connection is acti
43. If the message is displayed and two print cartridges are installed in the product verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed v Q Ed a I v S 8 For more information about ink backup mode see the following topics nk backup mode output Exitink backup mode Ink backup mode output Printing in ink backup mode slows the HP All in One and affects the quality of printouts Installed print cartridge Result Black print cartridge Colors print as grayscale Tri color print cartridge Colors print but black is grayed and is not a true black Photo print cartridge Colors print as grayscale B NOTE HP does notrecommend using the photo print cartridge for ink backup mode Exit ink backup mode Install two print cartridges in the HP All in One to exit ink backup mode Related topics Replace the print cartridges on page 99 Advanced print cartridge maintenance If you are experiencing problems with printing you might have a problem with one or both of the print cartridges You should perform the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridge
44. Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software Product was not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product e Solution 2 Check the power cord and USB cable e Solution 3 Restart the computer e Solution 4 Uninstall and reinstall the product e Solution 5 Uninstall and reinstall the HP Photosmart Software Solution 1 Reset the product E E c oO n gt fo z E a Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution 218 Troubleshooting Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power
45. One to play a slideshow on the display similar to a Screensaver on a computer when you are not using the product There are two types of slideshows that you can enable Demo Mode appears after the HP All in One is inactive for one minute The HP All in One shows interactive slides that enable you to try various features of the product If Demo Mode is on the product will not go to a low power sleep mode Demo Mode is off by default NOTE HP recommends leaving Demo Mode off Tips Slideshow appears only after you print from the computer The HP All in One shows a short set of slides with information describing special features available on the product The slideshow plays twice and then the display returns to the Home screen Tips Slideshow is on by default To turn the demo mode on or off 1 Press Setup A 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Demo Mode and then press OK 4 Press the down arrow or the up arrow button to highlight On or Off and then press OK To turn the tips slideshow on or off 1 Press Setup A 22 Finish setting up the HP All in One 2 Press the down arrow button to highlight Tools and then press OK Press the down arrow button to highlight Tips Slideshow and then press OK 4 Press the down arrow or the up arrow button to highlight On or Off and then press OK Connect to a computer The HP All in One co
46. Optional If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box From the drop down list select one of the following options High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray Black Ink Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print using Maximum dpi Use maximum dpi mode to print high quality sharp images To get the most benefit from maximum dpi mode use it to print high quality images such as digital photographs When you select the maximum dpi setting the printer software displays the optimized dots per inch dpi that the HP All in One printer will print 60 Print from your computer Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space To print in Maximum dpi mode 1 Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dia
47. S 1 Nozzle plate do not clean 2 Face and edges around the ink nozzle area A CAUTION Do notclean the nozzle plate 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place A Pr c 9 Repeatif necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product Work with print cartridges 149 o E et D E f x Uv 2 T 3 1 9 Ej Chapter 12 Related topics Clean the print cartridges on page 107 Print a self test report 114 If you are experiencing problems with printing print a self test report before you replace the print cartridges This report provides useful information on several aspects of your product including your print cartridges To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup A 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Self Test Report and then press OK The product prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below 5 Make sure the test patterns show a complete grid and the thick color lines are co
48. To prolong the life of the display the HP All in One returns to the Home screen after 10 minutes of inactivity After 15 minutes of inactivity the display goes into a sleep state and the screen shuts off completely The display turns back on when you press a control panel button insert a memory card lift the lid or access the HP All in One from a connected computer Menu overview The following topics provide a quick reference to top level menus available from the Home screen and buttons on the control panel e Copy Menu 9 e e Photo Menu Scan Menu Setup Menu Help Menu Copy Menu When you select Copy on the Home screen the Number of copies screen appears The following options are available when you press the Menu button from the Number of copies screen Size Quality 12 HP All in One overview Lighter Darker Preview Crop Paper Size Paper Type Margin Shift Enhancements Set as New Defaults Photo Menu The following options are available when you select Photo from the Home screen or insert a memory card Create View amp Print Save Scan Menu The following options are available when you press Start Scan on the control panel or select Scan from the Home screen Scan and Reprint Scan to Computer Scan to Memory Card Scan to USB Flash Drive Setup Menu The following options are available when you press Setup on the control panel Printable Scho
49. Use the copy features This section contains the following topics Set the number of copies Set the copy paper size e Set the copy paper type e Change copy speed or quality Adjust the lightness and darkness of your copy Set the number of copies You can set the number of copies from the control panel of the HP All in One or from the HP Photosmart Software This task explains how to set the number of copies from the control panel only To set the number of copies from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the up arrow button to increase the number of copies up to the maximum The maximum number of copies varies by model 3 Press Start Copy Black or Start Copy Color Set the copy paper size You can set the paper size on the HP All in One The paper size you select should match what is loaded in the input tray To set the paper size from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Press the down arrow button to highlight Paper Size and then press OK 4 Press the down arrow button to highlight the appropriate paper size present in the input tray and then press OK Copy Set the copy paper type You can set the paper type on the HP All in One The default paper type setting for copying is Automatic which causes the HP All in One to detect the type of paper in t
50. a aeaaaee een ie aa A AEREE TEE EEE Taaa 91 improve the quality Of amp CODy tros teni rect eta stop petectautanesetaccdenaveteadiceieagebecnsees 92 Sojo dero ohi 101S E Sm 92 Use the reprint features Make reprints of your photos icis neces nieder d ne Fear adno Faden dade nein dm t and 93 Edit a photo before reprinting asrine re tede ne npe a e eee EE ieee 93 Dire aero orginal e E E 93 Rotate a PHO p 94 ZOOM and pan to crop a photo ssssssssssee eene eene nene nennen nnns 94 Adjust the brightness of your photos ssssseseeeee emm emm eene 95 Apply special color effects to your photos sssseee emen 96 Contents O E ke E gt 7 12 13 14 Maintain the HP All in One Work with print cartridges nlii ertet recien chi ERR Ec ede EEE Fo Enc Eod pe Fou s Ra e cha EUR De ERS 97 Handle the print Cartridges oot to aeaaaee eoa aa Lien 98 Check the estimated ink levels sesssesenenene nennen 98 Replace the print cartridges eerte rre Enero tesa rt Er Eae aE EE 99 Use a photo print cartridge iriiria irte enin ke Riesen cR e ER e kae EUR peas 103 Use the print cartridge protector enm eene 103 Remove ink from your skin and clothing 104 Inksbackup mode etre ODE ree Oti eed ai 105 Advanced print cartridge maintenance
51. a computer using a Bluetooth wireless connection Manage your Bluetooth settings What you need for a Bluetooth connection To connect the HP All in One with a Bluetooth connection you will need the following Q ABluetooth capable device such as a PDA camera phone or computer Q An HP Bluetooth Adapter Connect to a Bluetooth device 23 T a 7 Er o t og o Chapter 4 Some Bluetooth products exchange device addresses when they communicate with each other so you might also need to find out the device address of the HP All in One in order to establish a connection To find out the device address of the product 1 Insert the HP Bluetooth Adapter into the front USB port 2 Press Setup A 3 Press the down arrow button until Bluetooth is highlighted and then press OK 4 Press the down arrow button until Device Address is highlighted and then press OK The Device Address appears which is read only 5 Make a note of the device address You might need it later Connect the HP All in One to a computer using a Bluetooth wireless connection A Bluetooth connection provides a quick and easy way to print images from a Bluetooth enabled computer without using a cable With a Bluetooth connection you can access many of the same printing features as with a USB connection For example you can check the printer status as well as the estimated amount of ink remaining in your ink cartridges f NOTE Th
52. a memory card or storage device is inserted a Related topics Print photos on page 72 Rotate a photo Depending on how you were holding your digital camera at the time you took a photo the photo might appear sideways or upside down on the display You might need to rotate the photo to make it show properly on the display Edit photos using the control panel 75 Chapter 8 NOTE The HP All in One automatically adjusts the rotation so photos print properly on the page When printing more than one the photos are oriented to fit a maximum number of photos on the page To rotate a photo 1 Press the Menu button on the photo selection screen E 2 Inthe Edit Photo menu press the up arrow or down arrow button to highlight Rotate and then press OK 3 Press the right arrow button repeatedly to rotate the image clockwise in 90 degree increments 4 When you are done rotating the image press OK Related topics e Print photos on page 72 Make reprints of your photos on page 93 Zoom and pan to crop a photo The HP All in One enables you to zoom in or out on a specific area of a photo When you print the photo the photo is cropped so only the area shown on the display prints f NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card To crop a photo 1 Press the Menu button on the photo selection screen
53. a photo before reprinting The HP All in One offers several basic editing features that you can use to edit your photos manually before you make reprints of them This section contains the following topics Fix a faded original Rotate a photo Zoom and pan to crop a photo e Adjust the brightness of your photos Apply special color effects to your photos Fix a faded original If your photo has faded from age or sun exposure you can fix it so that the colors in your reprint are more accurate to the original coloring Edit a photo before reprinting 93 Chapter 11 To fix a faded original photo when making a reprint 1 Press the Menu button on the reprint selection screen E 2 In the Edit Photo menu press the up arrow or down arrow button to highlight Fix Faded Original and then press OK 3 Press the up arrow or down arrow button to highlight Yes and then press OK Related topics Make reprints of your photos on page 93 Rotate a photo Depending on how you placed your original on the glass to copy it the photo might appear sideways or upside down on the display You might need to rotate the photo to make it show properly on the display NOTE The HP All in One automatically adjusts the rotation so photos print properly on the page When printing more than one the photos are oriented to fit a maximum number of photos on the page To rotate a photo 1 Press the Menu button on the reprint
54. ansvar at boriskaffe affaldsuds ved al rare det pi deni bertonece indsamligsdeder med Lenik p genbrug af eleknsk ag elekironisaffldsudstyr Den separate indeamiing eg genbrug af di afaldsudb pd tidspunktet for boriskaffelse er med fil at bevare naturlige ressourcer og sikre at genbrug finder sied pa en made der beskytter menneskers helbred samt milj et Hvis du vil vide mere oom hvor du kan aflevere dit eftaldsudstyr Fi genbrug kan du kontakte kommunen det lokale renoverionsveesen eller den forcining hvor du Kable produite Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geet agn dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw veronwaordelihid uw afgedankte apparatuur afte leveren op een aangewezen inzamelpuni voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankie apparatuur draagt bij fof het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over yigarv uw algedanise apparatuur kunt inleveren voor recycling kunt u confact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u hl product ebt aangeschal Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mb
55. any soft material that will not come apart or leave fibers e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges Print quality troubleshooting 147 Chapter 14 x e c Er o N ey fe E El vo To clean the rollers 1 Turn off the product and remove the power cord 2 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 3 Dip the lint free cloth into the purified or distilled water and squeeze any excess water from it Clean the rubber rollers to remove any dust or dirt buildup Replace the rear door Gently push the door forward until it snaps into place Plug the power cord back in and turn on the product Try to print again mo oo gt Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution Solution 4 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly The text edges are jagged Try the following solutions if the text in your printouts is not sharp and th
56. applicable then there is no need to follow the remaining solutions as the error message might be false Errors 185 Chapter 14 Cause The error was false If this did not solve the issue try the next solution Solution 6 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product To reset the product 1 Remove all paper loaded in the input tray 2 Make sure that the product is turned on and remove the USB cable from the back of the product 3 Open the print cartridge door The print carriage should move to the far right side of the product Remove the print cartridges and keep them aside carefully Close the print cartridge door Disconnect the power cord from the product and wait for 60 seconds Reconnect the power cord to the product Turn on the product by pressing the On button Open the print cartridge door O 0o NO Ot E m c oO v gt fo e z 3 Q The print carriage should move to the far right side of the product 10 Reinsert the print cartridges in the appropriate slots 186 Troubleshooting 11 Close the print cartridge door 12 Load paper in the input tray 13 If prompted print a cartridge calibration page and then scan it Cause The product experienced an error and had to be reset If this did not solve the issue try the next solution Solution 7 Con
57. box The product begins printing A dialog box displays instructions on the screen when it is time to process the second side of your job Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following steps Wait until the product has stopped printing for several seconds before removing any of the printed pages from the output tray If you remove the pages while the document is still printing the pages might get out of order Follow the instructions that appear on your screen for reloading the paper to print on the second side and then click Continue When the entire document has finished printing fold the stack of paper in half so that the first page is on top then staple the document along the crease X TIP For best results use a saddle stapler or a heavy duty stapler with a long reach to staple the booklet Figure 7 1 Left edge binding for left to right languages d A9 AT E Figure 7 2 Right edge binding for right to left languages TM 64 Print from your computer Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper Me M ZE To print multiple pages on a single sheet 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software appl
58. box displays instructions on the screen when it is time to process the second side of your job 9 Click Continue when done Print a multiple page document as a booklet The HP All in One allows you to print your document as a small booklet which you can fold and then staple together For best results design your document to fit on a multiple of four pages such as an 8 12 or 16 page program for a child s school play or for a wedding To print a multiple page document as a booklet 1 Load paper into the input tray The paper should be thick enough so that the images do not show through to the other side 2 On the File menu in your software application click Print Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab e Perform special print jobs 63 Chapter 7 10 11 In the Paper saving options area select Manual from the Two sided printing drop down list Select the binding edge from the Booklet layout is list as appropriate for your language f your language reads left to right click Left edge binding If your language reads right to left click Right edge binding The Pages per sheet box is automatically set to two pages per sheet Click OK and then click Print or OK in the Print dialog
59. cable faces up when the cable is properly connected Make sure the other end of the USB cable is plugged into a USB port on your computer Qo eui aer On the Windows taskbar click Start click Programs or All Programs and then click Accessories Click Imaging From the Imaging application click File and then click Select Device Select the product from the TWAIN source list Click File and then click Scan New Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center toy c E te lt vo 2 Q S o Cause f you could scan using WIA this is an indication that there was a problem with the HP Solution Center You can continue to use WIA to scan or try the next solution If this did not solve the issue try the next solution Errors 199 Chapter 14 Solution 8 Disable the Lexbces service Solution Check if the Lexbces service is started and disable it If a Lexmark or Dell all in one device is connected with a USB cable to a computer where product is installed the HP software might not scan because the Lexbces service is running NOTE This solution only applies if you have a Lexmark or Dell all in one To check for and disable the service 1 Log into Windows as an Administrator 2 Press the Ctrl Alt Delete to open the Task Manager 3 Click the Processes tab 4 Ifthe Lexbceserver service is listed in the Image Name lis
60. confused with the marketing name HP Photosmart C5500 All in One series etc or product numbers Q8341A etc FCC statement i k g T E T o o a FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information co
61. copy or the photo will not print XX TIP If you want to crop rotate or make any other changes to the photo before printing press the Menu button Optional Continue left right scrolling to add more photos to the print queue Press OK to preview the print job Optional Press the Menu button to change the print settings g 10 Press Print Photos Ud XX TIP During printing you can press OK to add more photos to the print queue Related topics Edit photos using the control panel on page 75 Print photos T3 Chapter 8 Create special projects from your photos The HP All in One enables you to create special projects from your photos including Photo albums Panorama prints e Wallet size photos e Passport size photos To create special projects 1 Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port 4 NOTE Ifthere are camera selected photos on the memory device the DPOF Found screen appears Select Yes to print the camera selected photos or select No to browse through the photos on the memory device 2 Make sure the photo tray or main input tray is loaded with the correct paper for the type of project you are creating 3 Press the left arrow or right arrow button to highlight Create and then press OK 4 Press the left arrow or right arrow button to scroll through the projects When the project you want to create
62. country region contact a local HP reseller for information about purchasing print cartridges To order print cartridges from your desktop A Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply You will see a list of original HP printing supplies that are compatible with your product as well as options to conveniently purchase the supplies you need options vary by country region If you deleted this icon from your desktop click the Start menu point to the HP folder then click Shop for Supplies To order print cartridges through the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox 4 NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button 2 Click the Estimated Ink Levels tab 3 Click Print Cartridge Ordering Information The print cartridge reorder numbers appear 4 Click Order Online HP sends detailed printer information including model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out Shop for ink supplies 117 7 2 2 E 7 x k o lt 7 Chapter 13 n 7 xe j gt n cz xo E n 118 Shop
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64. did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see Recommended papers for printing and copying on page 34 e Information on paper on page 132 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution E x e c Er o N gt fe El vo Solution 3 If you are making a copy place a protective sheet on the glass Solution f you are making a copy try placing one or more clear plastic sheet protectors directly on the glass and then place the original print side down on top of the sheet protectors Cause The quality of the original was poor If this did not solve the issue try the next solution 142 Troubleshooting Solution 4 Clean the glass Solution Clean the glass and lid backing For more information see Cle
65. driver from the Driver drop down menu Click OK to save your changes Cause The product was not be set as the default printer or the wrong driver might have been configured If this did not solve the issue try the next solution Solution 5 Check if the printer is paused or offline Solution Check to make sure the product is not paused or offline To check if the printer is paused or offline 1 4 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Double click the icon for your product to open the print queue On the Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline On the Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline If a check mark is present on either option click the menu option to remove it If the menu has the Use Printer Online option select that option to put a check mark next to it If you made any changes try to print again Cause The product was paused or offline If this did not solve the issue try the next solution Solution 6 Clear the print queue manually Solution Manually clear the print queue To clear the print queue manually 1 Depending upon your operating sys
66. driver status A Inthe HP Solution Center click the Status tab Cause The status of the printer driver had changed If this did not solve the issue try the next solution Solution 5 Wait until the product completes the current operation Solution If the product is performing another task such as copying or scanning your print job will be delayed until the product completes the current task Print troubleshooting 155 toy c E lt vo 2 Q S o LT Chapter 14 Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the product display to see if there are any messages Cause The product was busy with another task If this did not solve the issue try the next solution Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect the USB cable from the product restart the computer and then reconnect the USB cable to the product Shut down the product restart the computer and then restart the product Cause Adeleted print job was in the que
67. e Solution 8 Make sure the print carriage can move freely e Solution 9 Check the connection from the product to your computer e Solution 10 Reset the product E E c oO a gt fo z E Q 154 Troubleshooting Solution 1 Turn on the product Solution Look at the On light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load paper on page 37 Cause The product was out of paper If this did not solve the issue try the next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application XX TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer If this did not solve the issue try the next solution Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer
68. end of warranty date has been reached purchase a new print cartridge If the end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was damaged Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected e Solution 1 Check the print settings e Solution 2 Check the paper type e Solution 3 If you are making a copy place a protective sheet on the glass e Solution 4 Clean the glass Solution 5 Check the print catridges e Solution 6 Replace the print cartridge fo c E fe lt vo 2 Q S o Print quality troubleshooting 141 Chapter 14 Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 53 Change the print speed or quality on page 54 Print using Maximum dpi on page 60 e Change copy speed or quality on page 88 Cause The paper type or print quality settings were set incorrectly If this
69. for ink supplies 14 Troubleshooting This section contains the following topics View the Readme file e Setup troubleshooting Paper jams Print quality troubleshooting Print troubleshooting e Memory card troubleshooting e Scan troubleshooting Copy troubleshooting CD DVD print troubleshooting Errors View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems You can access the Readme file by clicking Start pointing to Programs or All Programs pointing to HP pointing to Photosmart C5500 All in One series and then clicking Readme You can access the Readme file by double clicking the icon located in the top level folder of the HP All in One software CD ROM Setup troubleshooting This section contains setup troubleshooting information for the product Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the product to your computer before the software installation screen prompts you to do so you must follow these steps toy Iz E lt vo E a S o Troubleshooting common setup issues 1 Disconnect the USB cable from the computer 2 Uninstall the software if you have already installed it For more information see Uninstall and reinstall the software on
70. in the printable area of the page x TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The size of the document you were printing was larger than the paper loaded in the input tray E x e c Er o 7 gt fe Em E vo If this did not solve the issue try the next solution Solution 3 Load the stack of papers correctly Solution If the paper is misfeeding it could cause parts of the document to cut off Remove the stack of paper from the input tray and then reload the paper For more information see Load paper on page 37 Cause The paper was loaded incorrectly 160 Troubleshooting If this did not solve the issue try the next solution Solution 4 Try printing with borders Solution Try printing with borders by turning off the borderless option For more information see Print a borderless image on page 58 Cause Borderless printing was enabled By selecting the Borderless option your printed photo was enlarged and centered to fit the printable area of the page Depending on the relative sizes of the digital photo and the paper on which you are printing this could result in some parts of the image being cropped A blank page came out while printing Try the following solutions to resolve the issue Solutions are listed in
71. is turned on Press the On button to turn off the product Disconnect the power cord from the back of the product Reconnect the power cord to the back of the product Press the On button to turn on the product 2 Uninstall the software completely PD EM toy c E lt vo 2 Q S o LT NOTE Itis important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer before reinstalling it To uninstall the software completely a On the Windows taskbar click Start Settings Control Panel or just Control Panel b Double click Add Remove Programs or click Uninstall a program Setup troubleshooting 127 Chapter 14 c Remove all the items that are related to the HP Photosmart Software A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with the product name and software version number HP Software update HP Share to Web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d Goto C Program Files HP Or C Program Files Hewlett Packard for some older products and delete the Digital Imaging folder e Goto C WINDOWS and rename the twain_32 folder to
72. need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot toy z E fe lt vo E a S LI If the self test report fails to print make sure you set up the product properly See the Start Here guide that came with the product for information about setting it up Cause The product was not set up properly If this did not solve the issue try the next solution Errors 209 Chapter 14 Solution 2 Clear the print queue Solution Restart your computer to clear the print queue To clear the print queue 1 2 3 Restart your computer After the computer has restarted check the print queue a Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes b Double click the icon for your product to open the print queue If there are no print jobs pending the issue might have been resolved Try to print again Cause The computer needed to be restarted to clear the print queue If this did not solve the issue
73. off If this did not solve the issue try the next solution Solution 2 Connect the product to the computer Solution If the product is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below x e c Er o N fe E vo Cause The product was not connected to the computer 244 Troubleshooting Print cartridge messages The following is a list of print cartridge error messages Low on ink Carriage stall Need alignment or alignment failed Print cartridges incorrectly installed Non HP cartridges installed Printing in ink backup mode Print cartridge is missing incorrectly installed or not intended for your product Print cartridges missing or not detected Incompatible print cartridges Print cartridge is not intended for use in this product Print cartridges in wrong slot Print cartridge problem Previously used genuine HP cartridge installed Original HP ink depleted Low on ink Solution Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If you have installed a refilled or remanufactured cartridge or a c
74. one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution Solution 2 Remove the memory card and reinsert it correctly Solution Remove the memory card and reinsert it correctly The label of the Compact Flash card faces up and should be readable as you insert it into the slot Cause You had inserted the Compact Flash memory card backwards or upside down If this did not solve the issue try the next solution Solution 3 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Use only one card at a time Solution You can insert only one memory card at a time If more than one memory card is inserted the green Photo light near the memory card slots will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause Multiple memory cards were inserted in the product Card is inserted incorrectly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on 22 Iz E lt
75. only recognizes JPG and TIF images Errors 231 Chapter 14 File corrupted Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the memory card in the product e Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the product Solution Reinsert the memory card in the product If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some ofthe files on the inserted memory card were damaged If this did not solve the issue try the next solution Solution 2 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memor
76. order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Remove any extra pages or lines at the end of the document Solution 2 Load paper in the input tray e Solution 3 Check the print cartridge Solution 1 Remove any extra pages or lines at the end of the document Solution Openthe documentfile in your software application and remove any extra pages or lines at the end of the document Cause The document you were printing contained an additional blank page If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray toy z E te vo E Q S o LT For more information see Load paper on page 37 Cause The product picked up two sheets of paper If this did not solve the issue try the next solution Solution 3 Check the print cartridge Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still Print troubleshooting 161 4 m c oO n gt z 2 Q Chap
77. page 130 Restart your computer Turn off the product wait one minute then restart it Reinstall the HP Photosmart software gt osse CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen Setup troubleshooting 119 4 x fe c Er o N gt fe Ej vo Chapter 14 This section contains the following topics The product will not turn on connected the USB cable but am having problems using the product with my computer After setting up the product it does not print The display shows the wrong language The wrong measurements are showing in menus on the display When insert the CD ROM into my computer s CD ROM drive nothing happens The Minimum System Checks screen appears A red X appears on the USB connect prompt received a message that an Unknown Error has occurred The registration screen does not appear Uninstall and reinstall the software The product will not turn on 120 Try the following solutions if there are no light indications no noise and no movement from the product when you turn it on Solution 1 Make sure you use the power cord that came with the product Solution 2 Reset the product Solution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Troubleshooting Solution 1 Make
78. page 85 Use the reprint features on page 93 Maintain the HP All in One on page 97 Shop for ink supplies on page 117 HP warranty and support on page 269 Technical information on page 277 HP Photosmart C5500 All in One series Help 7 i q 10 I 5 E E a 2 e Pa n a x 7 L t o 0 o c e Chapter 1 uv v e S e a E D a e o a 2 2 5 djaH Salsas 9uC 8 HP Photosmart C5500 All in One series Help 2 HP All in One overview Use the HP All in One to print documents or photos from your computer print photos directly from a memory card or storage device scan documents or photos make copies or print directly on the surface of specially coated CDs and DVDs HP papers that are specifically designed for the type of project you are printing produce the best results The HP All in One also provides built in templates that you can use to print narrow and wide ruled notebook paper graph paper or music sheets that are perfect for your child s homework assignments You can even print a task checklist to keep track of your list of things to do This section contains the following topics The HP All in One at a glance e Control panel overview Menu overview Enter text using the visual keyboard Use the HP Photosmart Software The HP All in One at a glance O
79. photo features 9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles and text documents on the HP All in One You can use the scanning features of the HP All in One to do the following Scan text from an article into your word processor and quote it in a report Print business cards and brochures by scanning a logo and using it in your publishing software Send photos to friends and relatives by scanning your favorite prints and including them in e mail messages Create a photographic inventory of your house or office Archive treasured photos in an electronic scrapbook This section contains the following topics e Scan an image Edit a scanned image Edit a scanned document e Stop scanning Scan an image You can scan to a connected computer that has the HP Photosmart Software installed or to a connected memory card or storage device NOTE You can also use the software you installed with the HP All in One to scan images Using this software you can edit a scanned image and create special projects using a scanned image For more information see the software help This section contains the following topics e Scan an original to a computer e Scan an original to a memory card Scan an original to a computer You can scan originals placed on the glass by
80. photo paper that is not curled Cause The photo paper was curled If this did not solve the issue try the next solution 190 Troubleshooting Solution 6 Load one sheet of paper at a time Solution Try loading just one sheet of photo paper in the photo tray at a time Cause Paper might not feed properly if you are using the product in an extremely high or low humidity environment Photo tray cannot engage Solution Remove the output tray and then replace it Push the output tray in as far as it will go Make sure the output is lowered all the way and lays flat Cause The output tray was not inserted all the way Photo tray cannot disengage Solution Push the output tray all the way down Cause The output tray was not lowered all the way CD DVD tray open Solution Close the CD DVD tray Cause The CD DVD tray was open when a print job was started from the computer CD DVD tray misaligned Solution Remove the CD DVD holder from the CD DVD tray and then reinsert the holder Make sure you push the CD DVD holder into the tray evenly Push the holder forward until the lines on the CD DVD holder line up to the white lines on the CD DVD tray toy c E lt vo 2 Q S o LT Cause The CD DVD holder was loaded incorrectly in the CD DVD tray Errors 191 Chapter 14 Insert CD DVD holder Try the following solutions to resolve the issue Solutions are listed in order with the most
81. print cartridges see the printed documentation that came with the product If you are using print cartridges that are not compatible with the product replace the indicated print cartridges with print cartridges that are compatible If it appears that you are using the correct print cartridges proceed to the next solution For more information see Replace the print cartridges on page 99 Cause The indicated print cartridges were not compatible with the product If this did not solve the issue try the next solution Solution 2 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause The print cartridges were not intended for use in this product Print cartridge is not intended for use in this product Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was not intended for use in this product Print cartridges in wrong slot E E c oO v gt fo z E a Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place
82. printout is blank Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass A borderless copy has white space around the edges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Scan resize and print the image e Solution 2 Use photo paper to make borderless copies Solution 1 Scan resize and print the image Solution When you make a borderless copy of a very small original the product enlarges the original up to a maximum percentage This might leave white space around the edges The maximum percentage varies by model Depending on the size of the borderless copy you are trying to make the minimum size ofthe original varies For example you cannot enlarge a passport photo to create a letter size borderless copy 176 Troubleshooting If you want to make a borderless copy of a very small original scan the original into the computer resize the image and then print a borderless copy of the enlarged image Cause You were trying to make a borderless copy of a very small original If this did not solve the issue try the next solution Solution 2 Use photo paper to make borderless copies Solution Use photo pape
83. quality Advanced Photo The HP All in One provides three options that affect copy speed and quality Best produces high quality for all paper and eliminates the banding striping effect that sometimes occurs in solid areas Best copies slower than the Normal or Fast quality settings Normal delivers high quality and is the recommended setting for most of your copying Normal copies faster than Best and is the default setting Fast copies faster than the Normal setting The text is comparable to the quality of the Normal setting but the graphics might be lower quality The Fast setting uses less ink and extends the life of your ink cartridges 88 Use the copy features To change the copy quality from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Press the down arrow button to highlight Quality and then press OK 4 Press the up arrow or down arrow button to select a copy quality and then press OK Adjust the lightness and darkness of your copy You can use the Lighter Darker option to adjust the contrast of the copies you make To adjust the copy contrast from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings 3 Press the down arrow button to highlight Lighter Darker and then press OK 4 Do one of the following Press the right arrow button to darken the copy
84. rear door Gently push the door forward until it snaps into place Plug the power cord back in and turn on the product Try to print again my o a Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Paper jam or misfeed Solution n case of a paper jam check the rear door You might need to clear the paper jam from the rear door 240 Troubleshooting To clear a paper jam from the rear door 1 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 2 Gently pull the paper out of the rollers A CAUTION Ifthe paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press the button next
85. resolution go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Change the print speed or quality on page 54 Print using Maximum dpi on page 60 Change copy speed or quality on page 88 Cause The print quality setting was set too low If this did not solve the issue try the next solution Solution 3 Rotate the image Solution If the problem persists use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Change the page orientation on page 54 Cause The photo image had odd hues printed near the bottom of the page Printouts have horizontal streaks or lines Try the following solutions if your printout has lines streaks or marks on it that run across the width of the page toy c E te lt vo 2 Q S o Solution 1 Make sure the paper is loaded correctly Solution 2 Use a higher print quality setting Solution 3 If the print cartridge was dropped wait for it to recover Solution 4 Clean the print cartridge nozzles Solution 5 Check the print catridges Solution 6 Replace the print cartridge Print quality troubleshooting 139 Chapter 14 Solution 1 Make sure the paper is loaded correctly Solution Ma
86. suggests naming the file with the current date for example Registry Backup 04 01 O7 h Click Save to save the Registry 6 Editthe registry To edit the Registry a Select the HKEY LOCAL MACHINE SystemYCurrentControlSet Services Spooler Registry key Details of the Registry key appears on the pane to the right b Check the DependOnService data string in the pane on the right to see if lexbces is listed in the Data column c Ifthe Data column contains lexbces right click DependOnService and select Modify Do one of the following Ifyou see only lexbces but not RPCSS delete lexbces and enter RPCSS If you see both lexbces and RPCSS delete only lexbces and keep RPCSS d Click OK 7 Restart the computer and then try to scan again If you can scan successfully then proceed with the next step to restart the Lexbcserver service B NOTE Restarting the service enables the normal functionality of the Lexmark or Dell devices without affecting HP software 8 Restart the Lexbcserver service To restart the service a Onthe Windows taskbar click Start right click My Computer and then click Manage The Computer Management screen appears Double click Services and Applications and then double click Services In the right pane right click Lexbceserver and then click Properties On the General tab in the Service status area click Start From the Startup type drop down menu select Automatic and th
87. tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket E E c o v gt fo e z 3 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts 258 Troubleshooting Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers X TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product For more information see Clean the print cartridge contacts on page 108 Cause The print cartridge contacts needed to be cleaned If this did not solve the issue try the next solution Solution 3 Replace the print car
88. the Start Here guide that came with the HP All in One for instructions on how to attach your control panel faceplate The replacement HP All in One might come with instructions for setting up your device Pack the HP All in One Complete the following steps once you have removed the print cartridges removed the control panel faceplate turned off the HP All in One and unplugged it To pack the HP All in One 1 If available pack the HP All in One for shipment by using the original packing materials or the packaging materials that came with your exchange device gu v m Aa A E El gt lt m E Qa 4 i o o a 274 HP warranty and support If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty Place the return shipping label on the outside of the box Include the following items in the box Acomplete description of symptoms for service personnel samples of print quality problems are helpful Acopy ofthe sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day 2 2 5 D 3 gt 2 ES a x Pack the HP All in One 275 Chapter 15 x v m c A E El gt lt m E Qa 4 i o o e a
89. the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product x fe c Er oO Jj gt e fe Sh E vo 252 Troubleshooting 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket e7 c E te lt vo E a S o 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly Non HP cartridges installed Solution Follow the prompts on the display to continue or replace the indicated print cartridges with genuine HP cartridges Errors 253 Chapter 14 HP recommends that you use genu
90. the input tray Make sure to look at the long list of choices in on 52 Print from your computer the Size list to see if a defined paper size already exists for the type of paper you are using Paper type Suggested paper size settings Copier multi purpose or Letter or A4 plain papers Envelopes Appropriate listed envelope size Greeting card papers Letter or A4 Index cards Appropriate listed card size if listed sizes are not appropriate you can specify a custom paper size Inkjet papers Letter or A4 Iron on T shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size if listed sizes are not appropriate you can specify a custom paper size Photo papers 10 x 15 cm 4 x 6 inch with or without tab up to 13 x 18 cm 5 x 7 inch with or without tab letter A4 or an appropriate listed size Transparency films Letter or A4 Custom size papers Custom paper size Set the paper type for printing If you print on special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality you can set the paper type manually To set the paper type for printing 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens
91. the paper type for printing on page 53 Print on transparencies on page 67 44 Load originals and load paper Reverse an image for iron on transfers on page 66 Print a group of addresses on labels or envelopes on page 67 Load a CD DVD In addition to printing on paper the HP All in One enables you to print directly on the surface of specially coated CDs and DVDs for print jobs started from a connected computer You can design and create a custom label for your CD or DVD using the software that came with the HP All in One You can then print the label on your printable CD or DVD media xx TIP Itis recommended that you write your data to the CD or DVD before printing the label on it NOTE The HP All in One does not support a CD DVD print job started from the control panel You must use the software that came with the HP All in One to print on a CD DVD For more information see the software help To load a regular size 120 mm CD DVD on the CD DVD tray 1 Ifthe product is placed close to a wall move it at least 7 5 cm 3 inches away from the wall 2 Carefully remove the CD DVD holder from the storage area below the main paper tray 3 Securely snap the inkjet printable media onto the CD DVD holder with the printable side up k 7 a is Q o D Ke o c i zu 22 fo me is E 4 NOTE The CD DVD should be placed on the ring at the end of the hol
92. the product is turned on and remove the USB cable from the back of the product 3 Open the print cartridge door The print carriage should move to the far right side of the product Remove the print cartridges and keep them aside carefully Close the print cartridge door Disconnect the power cord from the product and wait for 60 seconds Reconnect the power cord to the product Turn on the product by pressing the On button Open the print cartridge door E m c oO a gt fe z 2 Q OO 5 0 o0r 248 Troubleshooting The print carriage should move to the far right side of the product 10 Reinsert the print cartridges in the appropriate slots 11 Close the print cartridge door 12 Load paper in the input tray 13 If prompted print a cartridge calibration page and then scan it Cause The product experienced an error and had to be reset If this did not solve the issue try the next solution Solution 7 Contact HP support for service Solution f you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Need alignment or alignment failed Try the following solutions to resolve the issue Solutio
93. they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web e HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software toy Iz E lt vo 2 a S LT e Required software component was not found or was incorrectly installed Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs Errors 223 Chapter 14 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer f NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your compute
94. to OK to continue the current job Cause Paper had jammed in the product Paper mismatch Solution Change the print setting or load the appropriate paper in the input tray Donotuse paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly boy c E te lt vo 2 Q S o LT Errors 241 Chapter 14 Donot combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity For more information see Set the paper type for printing on page 53 Set the paper size on page 52 Cause The print setting for the print job did not match the paper type or size loaded in the product Wrong paper width Solution Change the print setting or load the appropriate paper in the
95. to pull the CD DVD holder out of the storage slot CD DVD print troubleshooting 181 E E c oO v gt fo z E a Chapter 14 Cause You inserted the CD DVD holder back into the storage area Errors If the product has an error the lights on the product might flash or an error message might appear on your computer screen This section contains the following topics e Product messages File messages General user messages e Paper messages e Power and connection messages Print cartridge messages Product messages 182 The following is a list of product related error messages Carriage jam e Product stall error e Mechanism error Carriage blocked Firmware revision mismatch Memory is full Photo tray problem e Photo tray cannot engage Photo tray cannot disengage e CD DVD tray open CD DVD tray misaligned Insert CD DVD holder e Open CD DVD tray e CD DVD holder not found e CD DVD not found e Scan errors Unable to print Product might not be correctly installed e Product was not found e Product could not find available scan destinations Required software component was not found or was incorrectly installed Error occurred while communicating with the product Missing HP Photosmart Software Troubleshooting Carriage jam Try the following solutions to resolve the issue Solutions are l
96. twain 32 old 3 Turn off programs that run in the background Bf NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus Software but are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up To turn off programs that run in the background a On the Windows taskbar click Start b Depending on your operating system do one of the following n Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue n Windows XP Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG utility application appears E Em c oO a gt fe z E Q c Click the General tab d Click Selective Startup e If there is a check mark next to Load Startup Items click the check mark to remove it f Click the Services tab and select the Hide All Microsoft Services box g Click Disable all 128 Troubleshooting j Click Apply and then click Close NOTE Ifyoureceive a message stating Access is denied while making changes click OK and continue The mes
97. your scan 15 X Cancel Stops the current operation 16 Setup Opens the Setup menu where you can change product settings and perform maintenance functions 17 2 Help Opens the Help Menu on the display where you can select a topic to learn e more about it From the Home screen pressing Help lists the topics for which help is available Depending on the topic you select the topic will appear on the display or on your computer screen When viewing screens other than the Home screen the Help button provides help applicable to the current screen 18 On Turns the product on or off When the product is off a minimal amount of power G is still used To completely remove power turn off the product and then unplug the power cord Control panel overview 11 Overview Chapter 2 Display icons The following icons can appear at the top right side of the display to provide important information about the HP All in One Icon Purpose Shows that the ink level in all the print cartridges is 50 or more Shows that one or more of the print cartridges are low on ink You should replace the print cartridge when the print quality is no longer acceptable Shows that an unknown print cartridge is inserted This icon might appear if a print cartridge contains non HP ink Indicates that the Printer and PC Adapter with Bluetooth Wireless Technology is connected to the front USB port e ez El Display sleep state
98. 0 Change copy speed or quality on page 88 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Use a higher quality image Solution Use a higher resolution image If you are printing a photo or graphic and the resolution is too low it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed E x e c z o 7 e fe Em E vo Cause The resolution of the image was low If this did not solve the issue try the next solution Solution 3 Print the image in a smaller size Solution Reduce the size of the image and then print it If you are printing a photo or graphic and the print size is set too high it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed 144 Troubleshooting Cause The image was printed in a larger size Printouts have vertical streaks Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove o
99. 2005 EN 61000 3 3 1995 A1 2001 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B Safety EN 60950 1 2001 IEC 60950 1 2001 EN 60825 1 1994 A1 2002 A2 2001 Radio EN 301 489 1 V1 5 1 2004 EN 301 489 17 V1 2 1 2002 EN 300 328 V1 6 1 2004 11 Supplementary Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 The product herewith complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC and the R amp TTE Directive 99 5 EC and carries the CE marking accordingly In addition it complies with the WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC 3 This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 4 This product was tested in a typical configuration with Hewlett Packard personal computer system Singapore 18 October 2007 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HG TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go cerlificates U S Hewlet
100. 260 Troubleshooting Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product toy Iz E te lt vo E a S o LT Errors 261 Chapter 14 E E c o v gt fo e z 3 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles unde
101. 3 Power outlet Try to print from your computer If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors the power strip or surge suppressor might not be allowing sufficient voltage to reach the product If the product cannot print and the print carriage is still stalled contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support boy c E te lt vo E a S o LT Cause There might not be sufficient voltage for the product If this did not solve the issue try the next solution Solution 5 Print a self test report Solution Print a self test report to see if the product can print Errors 247 Chapter 14 If the product can print a self test report and can print from the computer if applicable then there is no need to follow the remaining solutions as the error message might be false For more information see Print a self test report on page 114 Cause The error was false If this did not solve the issue try the next solution Solution 6 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product To reset the product 1 Remove all paper loaded in the input tray 2 Make sure that
102. 3 meters 9 8 feet in length If another USB cable is available try using that one instead Restart the computer After the computer restarts try to scan again Cause The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Troubleshooting Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 On the Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and
103. 5 ink sprays 162 missing 231 photo print cartridge 103 print borderless 58 print on photo paper 59 remove red eye 75 rotate 75 94 zoom 76 94 Pictbridge 71 poor fax printout quality 136 poor printout quality 133 portrait orientation 54 postcards load 40 posters 68 Power saving 21 preview copy 86 preview print job 55 print 2 or 4 pages on 1 65 addresses 67 blank printout 161 booklet 63 borderless fails 150 borderless photos 58 both sides of page 62 cancel job 69 correct order 65 distorted printout 138 envelopes 67 envelopes print incorrectly 150 faded 141 from computer 51 from software application 51 iron on transfers 66 labels 67 margins incorrect 158 159 meaningless characters 154 multiple pages on one sheet 65 nothing happens 154 on photo paper 59 onto a CD DVD 61 posters 68 preview 55 print options 52 56 quality troubleshoot 133 136 139 144 reverse images 66 reversed page order 157 self test report 114 special print jobs 58 specifications 278 transparencies 67 troubleshooting 149 vertical streaks 145 Web pages 69 print cartridge protector 103 print cartridges align 106 249 check ink levels 98 clean 107 clean contacts 108 clean ink nozzle area 111 damaged 256 error message 254 256 handle 98 incorrect 254 low ink 161 low on ink 245 missing 256 non HP ink 253 order 117 part names 98 photo print cartridge 103 previously used 267 remove 273 replace 99 store 103 print quality smeared ink
104. 9 for more troubleshooting information Try each of the following solutions separately After completing the steps for each solution try to scan again If the product still does not work then go to the next solution Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager Solution 3 Verify if the Digital Imaging Monitor is running Solution 4 Check the status of the product in the HP Solution Center Solution 5 Check the power supply Solution 6 Check the USB connection between the product and the computer Solution 7 Try scanning with Windows Image Acquisition WIA Solution 8 Disable the Lexbces service Solution 9 Run the Scan Diagnostic Utility Solution 10 Download and install the unexpected internal error and communications failure patch Solution 11 Check the USB chipset and controller Solution 12 Uninstall and then reinstall the software Solution 1 Verify if the software is installed correctly Solution Verify that the software was installed correctly Open the HP Solution Center and verify that all the icons are present If the appropriate buttons for your product such as Make Copies do not appear your installation might not be complete and you might need to uninstall and then reinstall the software Do not simply delete the application files from your hard drive Make sure to remove them properly using the uninstall utility pr
105. B hub is a powered hub and the power adapter is plugged in Some powered hubs do not include the power adapter as a standard item The hub must be plugged into a power source Some hubs cannot handle more than four full power USB devices You can connect a maximum of five hubs to the system If the product has trouble with a hub when the hubs are connected together or there are more than four devices on the hub connect the product to the hub that is directly connected to the computer unless there are known issues toy z E te lt vo 2 Q S LT e Cause There was a compatibility issue with USB chipsets installed on the computer If this did not solve the issue try the next solution Errors 205 Chapter 14 Solution 12 Uninstall and then reinstall the software Solution Uninstall the software completely and then reinstall it To uninstall the software and reset the product 1 Disconnect and reset the product To disconnect and reset the product a Make sure the product is turned on b Press the On button to turn off the product c Disconnect the power cord from the back of the product d Reconnect the power cord to the back of the product e Press the On button to turn on the product 2 Uninstall the software completely NOTE Itis important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer before reinstalling it
106. Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab Expand Document Options and then expand Printer Features Print from your computer 7 Inthe Poster Printing drop down list click either 2x2 4 sheets 3x3 9 sheets 4x4 16 sheets or 5x5 25 sheets This selection tells the product to enlarge your document so that it fits on 4 9 16 or 25 pages If your originals are of multiple pages each of those pages will be printed on 4 9 16 or 25 pages For example if you have a one page original and you select 3x3 you will get 9 pages if you select 3x3 for a two page original 18 pages will print 8 Click OK and then click Print or OK in the Print dialog box 9 Afterthe poster has printed trim the edges ofthe sheets and tape the sheets together Print a Web page You can print a Web page from your Web browser on the HP All in One If you use Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing see the help file provided with it To print a Web page 1 Make sure you have paper loaded in the main input tray 2 On the F
107. D DVD holder CD DVD print troubleshooting 177 Chapter 14 Solution 1 Push the CD DVD holder into the CD DVD tray Solution Push the CD DVD holder forward into the CD DVD tray until the lines on the holder line up to the white lines on the tray The end of the holder marked with arrows goes into the CD DVD tray first Cause You did not push the CD DVD holder far enough into the CD DVD tray If this did not solve the issue try the next solution Solution 2 Remove the CD DVD holder from the storage area Solution Remove the CD DVD holder from the storage area below the main input tray Make sure CD DVD tray has been lowered and the printable disc is loaded onto the CD DVD holder with the printable side up Push the holder forward into the CD DVD tray located below the control panel until the white lines on the holder line up to the white lines on the tray The end of the holder marked with arrows goes into the CD DVD tray first Cause You inserted the CD DVD holder back into the storage area If this did not solve the issue try the next solution Solution 3 Place the CD DVD on the CD DVD holder Solution Remove the CD DVD holder from the storage area below the main input tray Make sure CD DVD tray has been lowered and the printable disc is loaded onto the CD DVD holder with the printable side up Push the holder forward into the CD DVD tray located below the control panel until the white lines on the holder line up t
108. D DVD tray until the lines on the holder line up to the white lines on the tray Cause You inserted the CD DVD holder into the CD DVD tray without loading a CD DVD onto the holder If this did not solve the issue try the next solution Solution 2 Load a CD DVD with the printable side up Solution Remove the CD DVD holder from the CD DVD tray Load a printable disc onto the CD DVD holder with the printable side up and reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray Cause You loaded the CD DVD upside down on the holder toy Iz E lt vo E a S o LT The product stalled while printing a CD DVD Solution Ensure that there is at least 7 5 cm 3 inches of space behind the product Also make sure that the slot on the back of the product is not blocked Cause The product pulled the CD DVD holder while printing on the CD DVD The holder can protrude about 7 5 cm 3 inches from the back of the product If there is not sufficient space behind the product the holder stops and printing stalls CD DVD print troubleshooting 179 4 Em c oO n gt z E Q Chapter 14 The image on my printed disc is cropped and there is ink on the CD DVD holder Solution If you are loading a regular size 120 mm CD DVD onto the CD DVD holder to be printed do not flip the blue ring over the disc The blue ring should only be used
109. HP Photosmart C5500 All in One series Windows Help HP Photosmart C5500 All in One series Contents 1 HP Photosmart C5500 All in One series Help sem 7 2 HP All in One overview The HP All in One at a glance need id irren ce ie EC Ea s Fen eo age eee dang RR e ER aedes 9 Control pa elovervieW E 10 E Control panel features rne orent rie riter vert Doa e ne ae P i 10 Ez MIjel WAlee pe Ed 12 amp Display Sl6ep State 5 erre tons tbe eris Fre aeo El E a Genuae Yee EOD PL RYE c zou ERE Pe Fo ERO SER eue 12 Mago Ml M MM 12 SA 12 Photo Ments E 13 SCAN MONU cicegi iA E aaa Aaa iaa aa poet a EER 13 Setup MOMs siine aiei aee aei ea ee ar nar eaa a a Ea aa E E Ei 13 Help MOU incitar eia aia a aaaea r iaire neii 13 Enter text using the visual keyboard sssssseesseeneen e eee nnne 14 Use the HP Photosmart Software esses eese esent rriaire be ka erba iiini 14 3 Findmore Intormation i odi pet em ag a Doo dd edel uns EE ELE 17 4 Finish setting up the HP All in One Set your prefereriCes ceca n i E E aa 19 Set your language and country region sessseeeeeen nene eene 19 Set the default paper tray for PictBridge DPOF UPnP printing 20 Enable faster brows
110. HP Premium Photo Cards and HP Note Cards enable you to make your own greeting cards HP Brochure amp Flyer Paper HP Brochure amp Flyer Paper Gloss or Matte is glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Bf NOTE At this time some portions of the HP Web site are available in English only Papers to avoid Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Papers to avoid for all print and copy jobs Any size paper other than those listed in the printer software Paper with cutouts or perforations unless specifically designed for use with HP inkjet products Highly textured stock such as linen It might not print evenly and the ink can bleed into these papers Extremely smooth shiny or coated papers not specifically
111. HP print cartridges e Solution 4 Check the print catridges e Solution 5 Replace the print cartridge Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 53 Change the print speed or quality on page 54 Print using Maximum dpi on page 60 e Change copy speed or quality on page 88 E E c oO n gt fo z E a Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product 136 Troubleshooting Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE There is no problem
112. Improve the quality of a copy Related topics Use the reprint features on page 93 Resize an original to fit onto letter or A4 paper The HP All in One enables you to make a different size copy than your original For example if you are copying a page from a small book you can enlarge the copy so it fills the page and is easier to read Similarly if the original is larger than the paper you have loaded you can reduce the copy so none of the original content is cropped Press the down arrow button or the up arrow button to highlight one of the following and then press OK Actual Size This feature enables you to print an exact copy of the original Fit to Page This feature enables you to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original NOTE In order to resize your original without changing the proportions or cropping the edges the HP All in One might leave an uneven amount of white space around the edges of the paper e Custom 100 This feature enables you to reduce or enlarge a copy of a document To resize a document from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 90 Use the copy features 3 Press the down arrow button to highlight Size and then press OK 4 Press the up arrow or down arrow button to highlight the appropriate copy size an
113. Make a copy 85 Chapter 10 2 Load your original print side down on the right front corner of the glass 3 Press Start Copy Black or Start Copy Color to begin copying Preview your copy job After changing settings on the HP All in One for making a copy you can preview an image of the expected output on the display before starting the copy NOTE To ensure an accurate preview change the paper size and type to reflect the actual paper you have loaded in the input tray If you use the Automatic settings the onscreen preview might not accurately represent the output Instead the preview will reflect what the output would be if the default paper type and size were loaded in the input tray Previews appear when you select Preview on the Copy Menu or when you use the crop feature to specify a specific area of the original to copy To preview your copy from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Change copy settings on the product to accurately reflect the copy you want to make 4 Press the down arrow button to highlight Preview and then press OK An image on the display shows how your copy will print 5 Press Start Copy Black or Start Copy Color to accept the preview and begin copying Change the copy settings for the current job You can customize the copy settings of the HP All in One to handle nearly any copy task 86
114. Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software Cause Your system did not meet the minimum requirements to install the software A red X appears on the USB connect prompt Solution Check that the product is turned on and then try the USB connection again To retry the USB connection 1 Verify that the USB cable is set up properly as follows Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port Do notattach the USB cable to a keyboard e Verify that the USB cable is 3 meters 9 8 feet or less in length f you have several USB devices attached to your computer you might want to unplug the other devices during the installation 2 Unplug the product power cord and then plug it in again x e c Er o N fe El vo 126 Troubleshooting 3 Verify that the USB cable and power cord are plugged in D sa 4 Click Retry to retry the connection 5 Continue with the installation and restart the computer when prompted Cause The USB connection between the product and the computer failed received a message that an Unknown Error has occurred Solution Uninstall the software completely and then reinstall it To uninstall the software and reset the product 1 Disconnect and reset the product To disconnect and reset the product Make sure the product
115. Solution 1 Reset the product e Solution 2 Check the power cord and USB cable e Solution 3 Restart the computer e Solution 4 Uninstall and reinstall the product 224 Troubleshooting e Solution 5 Uninstall and reinstall the HP Photosmart Software e Solution 6 Contact HP support for service Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip 9 7 1 Power connection Power cord and adaptor 3 Power outlet toy Iz E te lt vo E a S LT Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again PEO 9rd 9 T
116. Start Here guide that came with the product Cause The product was not properly connected to the computer 166 Troubleshooting Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Set the camera to PictBridge mode e Solution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printing Solution 1 Set the camera to PictBridge mode Solution If the camera supports PictBridge make sure the camera is set to PictBridge mode See the user guide that came with the camera for instructions on how to do this Cause The digital camera was not in PictBridge mode If this did not solve the issue try the next solution Solution 2 Save the photos in a supported file format Solution Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports Exif JPEG JPEG and DPOF Cause The images were not in a supported format If this did not solve the issue try the next solution Solution 3 Select photos on the camera for printing Solution Before you connect the digital camera to the front USB port on the product select some photos on the camera for printing B NOTE S
117. The print settings were set incorrectly If this did not solve the issue try the next solution Solution 6 Clean or replace the print catridges Solution Check the estimated ink levels in the print cartridges Print quality troubleshooting 135 Chapter 14 NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Check the estimated ink levels on page 98 Print a self test report on page 114 Clean the print cartridges on page 107 Cause The print cartridges needed to be cleaned or there was insufficient ink Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank e Solution 1 Check the print settings e Solution 2 Check the paper type e Solution 3 Make sure you are using genuine
118. ad servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after itis used For more information see www hp com go inkusage To check the ink levels from the control panel 1 Press Setup A 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Display Ink Gauge and then press OK The product displays a gauge that shows the estimated ink levels of all cartridges installed 4 Press any button to return to the Tools menu v c e Ed a x o lt S To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox f NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the print cartridges appear Replace the print cartridges Follow these instructions when the ink level is low NOTE When the ink level for the print cartridge is low messages appear on the display and the computer screen You can also check the ink levels at any time from the control panel or the HP Photosmart Software NOTE Ink level warnings and indicators provi
119. ado de estos residuos en al momanto de la eliminaci n eyudar a preservar recutses naturales y a garaniiznr que el reside proteja la salud y el medio ambiente Si desea informacion adicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en conlacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la fienda donde cdquin al producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zemich EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm b t likvidov n prost m vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude pled no k likvidaci do stanoven ch sich mist ur en ch k recyklaci vou ch elektr k ch a elektronick ch za zen likvidace vyslou il ho za zen samostatn m S re a recyklaci napom h zachov n plirodnich zloj a zujifuje e recyace probshne zpbsobem chr nicim idsk zdrav a Zivotni prasifedl Dal informace o tom kam miele vigloviil za zen p edat k recyklaci m ete z skat od ad m sin samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produkte eller p dels emballage indikerer at produkte ikke m boriskaffes sammen med andet husholdningsaffald stedet er det dit
120. ain Cause The HP Photosmart Software was installed but was not running Scan fails because of insufficient computer memory Solution Close all programs that are not in use This includes programs that run in the background such as screen savers and virus checkers If you turn off your virus checker remember to turn it back on after you finish your scan If this does not work it might help to restart your computer Some programs do not release memory when you close them Restarting your computer will clear the memory If this problem occurs frequently or if you encounter memory problems while using other programs you might need to add more memory to your computer See the user guide that came with your computer for more information Cause Too many programs were running on your computer Scanned image is blank Solution Load your original print side down on the right front corner of the glass toy Iz E te lt vo E a S o LT Cause The original was placed incorrectly on the glass Scanned image is incorrectly cropped Solution The autocropping feature in the software crops anything that is not part of the main image Sometimes this might not be what you want In that case turn off autocropping in the software and crop the scanned image manually or not at all Cause The software was set to automatically crop scanned pictures Scan troubleshooting 169 Chapter 14 Scanned image has
121. an the lid backing on page 115 e Clean the glass on page 115 Cause Debris might be stuck on the glass or on the back of the document lid this causes poor copy quality and slows down processing If this did not solve the issue try the next solution Solution 5 Check the print catridges Solution Check the estimated ink levels in the print cartridges 4 NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Check the estimated ink levels on page 98 e Print a self test report on page 114 Clean the print cartridges on page 107 Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 6 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print
122. an the print cartridge contacts 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the product 4 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot 4 NOTE Do notremove both print cartridges at the same time Remove and clean each print cartridge one ata time Do notleave a print cartridge outside the product for more than 30 minutes 5 Inspect the print cartridge contacts for ink and debris buildup 6 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 7 Hold the print cartridge by its sides Work with print cartridges 109 Chapter 12 8 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes E 2 3 ES S e lt v La T E n fe 3 D Copper colored contacts 2 Ink nozzles do not clean 9 Hold the print cartridge with the HP logo on top and insert the print cartr
123. and is no higher than the top of the paper width guide Cause There was not enough paper in the photo tray If this did not solve the issue try the next solution Solution 2 Make sure paper is loaded correctly in the photo tray Solution Make sure you have paper loaded correctly in the photo tray For more information see Load paper on page 37 Cause The paper was not feeding properly because it was loaded incorrectly If this did not solve the issue try the next solution Solution 3 Remove excess paper from the photo tray Solution Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide Cause There was too much paper loaded in the photo tray If this did not solve the issue try the next solution Solution 4 Make sure the sheets of paper are not stuck together Solution Remove the paper from the photo tray and shuffle the paper so it does not stick together Reload the paper into the photo tray and try printing again Cause Two or more pieces of paper were stuck together If this did not solve the issue try the next solution EX fe c Er o N ey fe E El vo Solution 5 Make sure the photo paper is not curled Solution If the photo paper is curled place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat If the problem persists use
124. and should be readable as you insert it into the slot Cause You had inserted the memory card backwards or upside down If this did not solve the issue try the next solution Solution 3 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card toy z E lt vo 2 Q S Cannot crop Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Close some applications or restart your computer e Solution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computer Solution Close all unnecessary applications This includes applications that run in the background such as screensavers and virus checkers If you turn off your virus checker remember to turn it back on after you finish Try restarting your computer Errors 233 E E c oO n gt fo z E a Chapter 14 to clear the memory You might need to purchase more RAM Refer to the documentation that came with your computer Cause The computer did not have enough memory If this did not solve the issue try the next solution Solution 2 Empty the Recyc
125. and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product For more information see Clean the print cartridge contacts on page 108 Cause The print cartridge contacts needed to be cleaned If this did not solve the issue try the next solution Solution 3 Replace the print cartridge Solution Replace the print cartridges that are experiencing the problem If only one of the print cartridges is experiencing the problem you can also remove it and print using ink backup mode f NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Cause One or both of the print cartridges were having a problem Previously used genuine HP cartridge installed Solution Check the print quality of the current print job If it is satisfactory follow the prompts on the display to continue HP recommends that you have an new print cartridge available to avoid printing delays NOTE Ink levels might not be available for the indicated print cartridges toy Z E fo lt vo 2 Q 3 o im Cause The genuine HP ink cartridge was
126. anty see the printed documentation that came with the product Print cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the product Support process If you have a problem follow these steps 1 Check the documentation that came with the product 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the product E 2 2 5 D 3 gt 2 ES a x Support process 269 Chapter 15 Valuable product and troubleshooting information for common problems Proactive product updates support alerts and HP newsgrams that are available when you register the product 3 Call HP support Support option
127. are 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the product software 3 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product Cause The product software was not installed Memory card troubleshooting 165 Chapter 14 If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a Bluetooth connection make sure that the connection is active and the product is turned on x c Er o Jj fe E vo For more information on setting up the product and connecting it to your computer see the
128. art Settings Control Panel or just Control Panel Double click Add Remove Programs or click Uninstall a program Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions Disconnect the product from your computer Restart your computer NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE Ifyou no longer have the installation CD you can download the software from www hp com support Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product Troubleshooting When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray Paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Donotcombine different paper types and paper sizes in the input tray the
129. artridge that has been used in another product the ink level indicator might be inaccurate or unavailable For HP product return and recycling information visit us at www hp com recycle Cause The indicated print cartridges were estimated to be low on ink and might need to be replaced soon Carriage stall Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved toy Iz E Q lt vo E a S o LT Solution 1 Clear the paper jam from the rear door Solution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freely Solution 4 Verify that the product is properly connected to a power source Solution 5 Print a self test report Solution 6 Reset the product Solution 7 Contact HP support for service Errors 245 Chapter 14 Solution 1 Clear the paper jam from the rear door Solution Clear the paper jam from the rear door For more information see Clear paper jams on page 131 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 2 Clear the paper jam from the front Solution Turn off the product and open the print cartridge door to access the print carriage area Gently remove any paper that is stuck between th
130. buttons 76 94 photos 76 94 289 290
131. c oO a gt z E Q Chapter 14 216 To check the USB connection 1 fe 8 9 Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse Check the USB cable to make sure it is functioning properly 4 NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed
132. cally enhance your photos ssesssseee enemies 77 Print a frame around your photo sss een eene nennen enne 77 Adjust the brightness of your photos sssseee nemen en enne 78 Apply special color effects to your photos ssssseeee emen 78 Use the scan features ICE P 81 Scan an original to a comjpUlter eoiciccese eene arean idia kite du Rasa adus 81 Scan an original to a memory card sssssssssse eene nnne 82 Edita scanned Image itr ete ebrio nein Lee DAR E eiae Laer RUE DERE tn Sd 83 Edita Scanned document eee ce tet aein Lene cente eer idiei nae eaae aud 83 jane E H 84 Use the copy features Makea COPY em 85 Preview your COPY JOD e 86 Change the copy settings for the current job eem 86 Set the number of Coples enitn aeaeaie aikaa iaaii 87 SIG Ecol Y 87 Set the copy paper type eei td creto ieu Ebo uS Ie e deen e datas Ero de Rue ER oae i RE 87 Change copy speed or quality sse emm ener 88 Adjust the lightness and darkness of your copy 89 Change default copy settings 1 1 npare reete ri eite hia a Ea NEEE une eese die ae 89 Perform SpeClall COPY JODS IRURE 90 Resize an original to fit onto letter or A4 paper 90 Crops ongina e mE 91 Shift the left margins nenne ee a
133. cation click Print 54 Print from your computer 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 Inthe Basic Options area do one of the following Click Portrait to print the document vertically on the page Click Landscape to print the document horizontally on the page Scale the document size The HP All in One allows you to print the document at a different size than the original To scale the document size 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Resizing options area click Scale to paper size and then click the appropriate paper size from the drop down list e Change the saturation brightness or color tone You can change the intensity of colors and the level of darkness in your printout by adjusting the Saturation Brightness or Color Tone options To change the saturation brightness or color tone 1 Make sure you have paper loaded in the input tray
134. ce the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle c amp 5 E p z 8 2 c Z Oo o e HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Energy Star notice This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the product is not active This product qualifies for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR
135. ck or bottom of the product Messages that appear when the situation occurs Answers to these questions e Has this situation happened before e Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began e Didanything else occur prior to this situation such as a thunderstorm product was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP All in One at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans 2 2 5 D 3 gt 2 ES a x Additional warranty options 271 Chapter 15 HP Quick Exchange Service Japan ZULh DU IVER S SBS TCM n US EEES CELT LEEU TUVAK Z2 hUvZJIWEUCUS Etir aD CHMME NEHA HP Quick Exchange Service A COPFUYK A KUYVREERMERRL KH MLET UY A A hUPTEBIRL A RAMANA BIER BUREAU C FT EE SERVOMMICERWETHN PUVAEROBETICRMTFSCER TETH RES 0570 000511 HBSS 03 3335 9800 E EIS T AT AZ HR CERUBE RBG FAODAR 9008548 5
136. comprehensible The scan feature does not work Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the computer e Solution 2 Check the cables e Solution 3 Install or reinstall the HP Photosmart Software Solution 1 Turn on the computer toy z E vo 2 Q S o LT Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 2 Check the cables Solution Check the cables that connect the product to your computer Cause The product was not properly connected to the computer through a USB cable Scan troubleshooting 171 Chapter 14 If this did not solve the issue try the next solution Solution 3 Install or reinstall the HP Photosmart Software Solution Install or reinstall the software that came with the product Cause The software that came with the product was not installed or was not running Copy troubleshooting Use this section to solve these copy problems e Nothing happens when try to copy e Parts of the original do not appear or are cut off e Fit to Page is not working as expected The image is cropped when make a borderless copy e The printout is blank A borderless copy has
137. cs Set the paper size Set the paper type for printing View the print resolution e Change the print speed or quality Change the page orientation Scale the document size e Change the saturation brightness or color tone e Preview your print job Set the paper size The Size setting helps the HP All in One determine the printable area on the page Some of the paper size choices have a borderless equivalent which allows you to print to the top bottom and side edges of the paper Usually you set the paper size in the software application you used to create your document or project However if you are using custom size paper or if you cannot set the paper size from your software application you can change the paper size in the Properties dialog box before printing To set the paper size 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Resizing Options area from the Size drop down list select More 7 Select the appropriate paper size and then click OK The following table lists the suggested paper size settings for the different types of paper you can load in
138. ct OCR language Solution 1 Adjust the brightness in the software Solution Adjust the brightness in the software and then rescan the original x e c Er o n fe E El vo Cause The brightness was not set correctly If this did not solve the issue try the next solution 170 Troubleshooting Solution 2 Clean the glass and lid Solution Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid For more information see Clean the lid backing on page 115 e Clean the glass on page 115 Cause Debris might have been stuck on the glass or on the back of the document lid This can cause poor quality scans If this did not solve the issue try the next solution Solution 3 Select the correct OCR language Solution Select the correct OCR language in the software f NOTE If you are using HP Photosmart Essential the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Cause The scan document settings were not set to the correct optical character recognition OCR language The OCR language tells the software how to interpret the characters it sees in the original image If the OCR language does not match the language in the original the scanned text might be in
139. d then press OK Crop an original After changing settings on the HP All in One for making a copy you can use the crop feature to specify a particular area of the original to copy To crop your copy from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Change copy settings on the product to accurately reflect the copy you want to make Press the down arrow button to highlight Crop and then press OK 5 Press the arrows on the directional pad to move the cursor to the upper left corner where you want the crop to begin and then press OK 6 Press the down arrow and right arrow button to move the cursor to the lower right corner of the crop area and then press OK The product shows a preview image of the expected output on the display 7 Press Start Copy Black or Start Copy Color to accept the preview and begin copying A Shift the left margin If you are planning to bind your copies along the left edge for example in a 3 ring binder you can shift your copy slightly to the right so that the words or images on the left side of the page do not extend into the binding margin A A Copy NOTE The HP All in One shifts the words and images approximately 9 5 mm 0 37 inch to the right To reduce the chances of cropping along the right edge as a result do not use the Margin Shift and enlargement features together Perform s
140. ddresses on labels or envelopes With the HP All in One you can print on a single envelope a group of envelopes or label sheets designed for inkjet printers Perform special print jobs 67 Chapter 7 To print a group of addresses on labels or envelopes 1 2 Print a test page on plain paper first Place the test page on top of the label sheet or envelope and hold both up to the light Check the spacing for each block of text Make adjustments as needed Load the labels or envelopes into the main input tray A CAUTION Do not use envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Slide the paper width guide inward against the stack of labels or envelopes until the guide stops If you are printing on envelopes do the following a Display the print settings and click the Features tab b In the Resizing Options area click the appropriate envelope size in the Size list Click OK and then click Print or OK in the Print dialog box Print a poster 68 You can create a poster by printing a document on multiple pages The HP All in One prints dotted lines on some pages to indicate where to trim the pages before taping them together To print a poster 1 2 3 4 m Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer
141. de estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable When you receive a low ink warning message make sure you have a replacement print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges To order print cartridges for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Work with print cartridges 99 CT E rt D S D as Uv 2 T 3 1 Oo E Chapter 12 f NOTE Atthis time some portions of the HP Web site are available in English only Choose the right cartridge combination Choose the best combination of cartridges for your print job Everyday printing Use a black cartridge along with a tri color cartridge Color photos Use a photo cartridge along with a tri color cartridge To replace the print cartridges 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartri
142. der with the arrows Load a CD DVD 45 Chapter 6 4 Lower the CD DVD tray The CD DVD tray is located just below the control panel When in its lowered position the CD DVD tray sits on top of the output tray 5 Push the CD DVD holder into the product until the green lines on the CD DVD holder line up with the green lines on the CD DVD tray and then press OK NOTE The product pulls the CD DVD holder while printing on the media o E 2 o e 5 m m 3 2 o D 2 3 E o o E 6 After printing make sure you insert the CD DVD holder back into the storage area 46 Load originals and load paper To load a small size 80 mm CD DVD on the CD DVD tray 1 Ifthe product is placed close to a wall move it at least 7 5 cm 3 inches away from the wall 2 Carefully remove the CD DVD holder from the storage area below the main paper tray 3 Securely snap the inkjet printable media onto the CD DVD holder with the printable side up f NOTE The CD DVD should be placed on the ring at the end of the holder with the arrows k 7 a is Q me Ke me c HD 22 fo me is l Load a CD DVD 47 Chapter 6 5 Lower the CD DVD tray The CD DVD tray is located just below the control panel When in its lowered position the CD DVD tray sits on top of the output tray 6 Push the CD DVD holder into the product until the green l
143. designed for the product They can jam the product or repel the ink e Multi part forms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Banner paper 36 Load originals and load paper Additional papers to avoid when copying Envelopes Transparency film other than HP Premium Inkjet Transparency Film Iron On Transfers Greeting card paper Load paper This section describes the procedure for loading different types and sizes of paper into the HP All in One for your copies or printouts X TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One This section contains the following topics Load full size paper or small size photo paper Load postcards Hagaki or index cards Load envelopes Load other types of paper Load full size paper or small size photo paper You can load many types and sizes of paper into the input trays of the HP All in One X TIP Tap a stack of paper on a flat surface to align the edges Make sure all the paper in the stack is the same size and type and free of rips dust wrinkles and curled or bent edges To load ful
144. dges are not docked safely when you try to remove them 2 Make sure you have letter or A4 unused plain white paper loaded in the input tray 3 Open the print cartridge door The print carriage moves to the far right side of the product 4 Wait until the print carriage is idle and silent Lightly press down on a print cartridge to release it and then pull the print cartridge toward you out of its slot If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left 100 Maintain the HP All in One If you are replacing the black or photo print cartridge remove the print cartridge from the slot on the right v c 9 q a p v S S 1 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black and photo print cartridges x TIP If you are removing the black print cartridge in order to install the photo print cartridge store the black print cartridge in the print cartridge protector or an airtight plastic container Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Also do no
145. e Or replace the missing print cartridge For more information see Ink backup mode on page 105 Replace the print cartridges on page 99 Cause A print cartridge was missing and the product was printing in ink backup mode If this did not solve the issue try the next solution Solution 5 Check the print settings Solution Check the print settings Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Premium Photo Papers is loaded in the input tray 4 NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the product print settings or print cartridges No further troubleshooting is required te Iz E lt vo E a S o LT For more information see Change the print speed or quality on page 54 Recommended papers for printing and copying on page 34 Cause
146. e appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs XX TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete 6 Click OK to close the Properties dialog box 7T Click Print or OK to begin printing Print from a software application 51 Chapter 7 Make the HP All in One the default printer You can set the HP All in One as the default printer to use from all software applications This means that the HP All in One is automatically selected in the printer list when you select Print from the File menu in a software application The default printer is automatically selected when you click the Print button in the toolbar of most software applications For more information see the Windows Help Change the print settings for the current job You can customize the print settings of the HP All in One to handle nearly any print task This section contains the following topi
147. e down arrow button to highlight Device Printer Tray Select and then press OK 4 Press the down arrow or the up arrow button to highlight one of the following and then press OK Prompt for Tray This option prompts for selecting a tray whenever a print job is sent Photo Tray This selects the photo tray Main Tray This selects the main input tray Enable faster browsing of photos You can set up the HP All in One to enable faster photo browsing by writing small thumbnails to the memory card The thumbnails take up a relatively small amount of space and are used to speed up the browsing performance of photos on the card f NOTE This feature is on by default To turn faster browsing on or off 1 Press Setup A 2 Press the down arrow button to highlight Preferences and then press OK 20 Finish setting up the HP All in One Set the energy save mode When you turn off the HP All in One it goes into Energy Save mode by default This makes the product more energy efficient but also means it can take longer than expected to turn the product on If you want to reduce the start up time you can turn off the Energy Save mode NOTE This feature is on by default Press the down arrow button to highlight Enable Faster Browsing and then press OK Press the down arrow or the up arrow button to highlight On or Off and then press OK 2 5 2 o 0 s e 5 it To turn energy saving mode on or off 1
148. e edges are rough Solution 1 Use TrueType or OpenType fonts Solution 2 Align the print cartridges 148 Troubleshooting Solution 1 Use TrueType or OpenType fonts Solution Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon T O TrueType icon OpenType icon Cause The font was a custom size Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed If this did not solve the issue try the next solution Solution 2 Align the print cartridges Solution Align the print cartridges For more information see Align the print cartridges on page 106 Cause The print cartridges needed to be aligned Print troubleshooting Use this section to solve these printing problems Envelopes print incorrectly Borderless printing produces unexpected results The product is not responding The product prints meaningless characters Nothing happens when try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the product when print a photo toy Iz E lt vo E a S o
149. e only software functionality available with a Bluetooth connection is printing Scanning and software based copying cannot be done over a Bluetooth connection However stand alone copy functions are still available Before you print you must connect an HP Bluetooth Adapter to the HP All in One You must have Windows Vista or Windows XP and either the Microsoft Bluetooth Protocol Stack or the Widcomm Bluetooth Protocol Stack installed in order to connect the HP All in One It is possible to have both the Microsoft Stack and the Widcomm Stack on your computer but you use only one of them to connect the HP All in One Microsoft stack If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer then your computer has the Microsoft Bluetooth Protocol Stack The Microsoft stack allows you to install an external Bluetooth adapter automatically If your Bluetooth adapter supports the Microsoft stack but it does not install automatically then you do not have the Microsoft stack on your computer Check the documentation that came with the Bluetooth adapter to see if it supports the Microsoft stack Widcomm stack If you have an HP computer with Bluetooth built in then your computer has the Widcomm stack If you have an HP computer and plug in an HP Bluetooth Adapter it will install automatically using the Widcomm stack 24 Finish setting up the HP All in One To install and print using the Microsoft stack
150. e product e Solution 2 Check the power cord and USB cable e Solution 3 Restart the computer e Solution 4 Uninstall and reinstall the product e Solution 5 Uninstall and reinstall the HP Photosmart Software Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause The product had to be reset If this did not solve the issue try the next solution E Em c oO n gt fo z E 214 Troubleshooting Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adaptor 3 Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again 2 30 8 d ww toy Iz E te lt vo 2 Q S o Errors 215 4 Em
151. e product was busy copying or printing If this did not solve the issue try the next solution Solution 4 The product does not support the paper type or envelope Solution Do not use the product to copy onto envelopes or other papers it does not support For more information see Recommended papers for printing and copying on page 34 Cause The product did not recognize the paper type toy Iz E lt vo 2 Q S o If this did not solve the issue try the next solution Solution 5 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product For more information see Clear paper jams on page 131 Cause The product had a paper jam Copy troubleshooting 173 Chapter 14 Parts of the original do not appear or are cut off Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass Fit to Page is not working as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Scan enlarge and then print a copy e Solution 2 Place the original correctly on the glass e Solution 3 Wipe the glass and the back of the document lid
152. e rollers and then turn on the product again If this did not solve the issue try the next solution Cause Paper was stuck in the front rollers If this did not solve the issue try the next solution Solution 3 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something x c Er o Jj fe E vo A CAUTION Be careful not to force the print cartridge carriage If the carriage is stuck forcing it to move will damage the printer Cause The print carriage had stalled If this did not solve the issue try the next solution 246 Troubleshooting Solution 4 Verify that the product is properly connected to a power source Solution Verify that the product is properly connected to a suitable power source To verify the product is connected to a suitable power source 1 2 5 Make sure that you are using the power cord provided with the product If the product is connected to a computer make sure the computer has a grounded three prong power plug Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord directly into a power outlet 7 1 Power connection Power cord and adaptor
153. eatures The HP All in One is equipped with memory card slots and a front USB port that enable you to print or edit photos from a memory card or storage device such as a keychain drive portable hard drive or a digital camera in storage mode without uploading your photos to a computer first Additionally if the HP All in One is connected to a computer with a USB cable you can also transfer your photos to the computer to print edit or share You can print photos by connecting a PictBridge compatible digital camera directly to the front USB port When you print from a digital camera the printer uses the settings that you selected on the camera For more information see the documentation that came with the camera This section contains the following topics Insert a memory card e Print photos Create special projects from your photos e Save photos to your computer Edit photos using the control panel Insert a memory card The HP All in One supports memory cards and storage devices as described below Each type of memory card can only be inserted in the appropriate slot for that card and only one card or a storage device may be inserted at a time A CAUTION Do not insert more than one memory card or a storage device at a time If more than one memory card is inserted or if a storage device is connected when a memory card is inserted unrecoverable data loss might occur Insert a memory card 71 Chap
154. ectly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse Check the USB cable to make sure it is functioning properly 4 NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length If another USB cable is available try using that one instead Restart the computer After the computer restarts try to scan again Cause The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Troubleshooting Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 On the Windows taskbar click Start
155. ed Unable to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Print a self test report e Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cable e Solution 4 Verify that the product is set as the default printer e Solution 5 Check if the printer is paused or offline e Solution 6 Clear the print queue manually e Solution 7 Stop and restart the print spooler e Solution 8 Verify whether the software application has a problem Troubleshooting Solution 1 Print a self test report Solution Print a self test report to see if the product can print To print a self test report 1 2 Load letter or A4 unused plain white paper into the input tray Press Setup A Press the down arrow button to highlight Tools and then press OK Press the down arrow button to highlight Self Test Report and then press OK The product prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below Make sure the test patterns show a complete grid and the thick color lines are complete f more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might
156. edit it 5 Follow the onscreen prompts to save the scan to your computer Scan an original to a memory card You can send the scanned image as a JPEG image to the memory card or storage device that is currently inserted This enables you to use the photo print options to print borderless prints and album pages from the scanned image 82 Use the scan features To save a scan to the memory card or storage device 1 Make sure your memory card is inserted into the appropriate slot on the product or a storage device is connected to the front USB port 2 Load your original print side down on the right front corner of the glass 3 Press Start Scan 4 Press the down arrow button to highlight Scan to Memory Card or Scan to USB Flash Drive and then press OK The product scans the image and saves the file to the memory card or storage device in the JPEG format Edit a scanned image You can edit a scanned image such as a photo or graphic using the software you installed with the HP All in One Using this software you can rotate or crop the image as well as adjust the brightness contrast and color saturation Related topics Use the HP Photosmart Software on page 14 Edit a scanned document You can edit a scanned document using your Optical Character Recognition OCR software Scanning text using OCR software enables you to bring the content of magazine articles books and other printed matter into your favorite word p
157. elated topics e Clean the print cartridge contacts on page 108 Replace the print cartridges on page 99 Clean the print cartridge contacts A CAUTION Donotclean the print cartridge contacts unless you are having a problem with print quality and other measures have not been successful For more information see Print quality troubleshooting on page 133 Clean the print cartridge contacts if you get repeated messages on your computer screen prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges Before cleaning the print cartridge contacts remove the print cartridge and verify that nothing is covering the print cartridge contacts then reinstall the print cartridge If you continue to get messages to check the print cartridges clean the print cartridge contacts 108 Maintain the HP All in One Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers x TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product v Q ED Ed a lt o S S c z To cle
158. elopes or labels or if you experience poor print quality using the automatic setting you can manually set the paper size and type for print and copy jobs This section contains the following topics Load originals Choose papers for printing and copying Load paper Load a CD DVD Avoid paper jams Load originals You can copy or scan up to letter or A4 size originals by loading them on the glass To load an original on the glass 1 Liftthe lid to the open position k 7 a is Q E D o c i HD 22 fo me is l 2 Load your original print side down on the right front corner of the glass x TIP Formore help on loading an original refer to the engraved guides along the edge of the glass Load originals 33 Chapter 6 3 Close the lid Choose papers for printing and copying You can use different types and sizes of paper in the HP All in One Review the following recommendations to get the best printing and copying quality Whenever you change paper types or sizes remember to change those settings This section contains the following topics e Recommended papers for printing and copying e Recommended papers and media for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing If you are pr
159. ememennrnen enne nnne enn 59 Print using Maximum dpl 5 iine ier c ntt tpud hne irn ERE TAE ue LEO ER eiaeia 60 Printonto a CD IDVD nt t Oro OR ERROR REIR MED HEURE RUM 61 Print on both sides of the page irit etri certe ed dt eran de dtd 62 Print a multiple page document as a booklet 63 Print multiple pages on a single sheet sseseeeene emen 65 Print a multiple page document in reverse order sees 65 Reverse an image for iron on transfers emen 66 Print On tranSparencCles EP 67 Print a group of addresses on labels or envelopes sse 67 xig lm 68 Print a Web page ree Hr en RE ES 69 SLOP a print JOD sigs O 69 Use the photo features Insert aimemory Card reinir nen aa a Ea E OE enti ceed cia 71 PANE PMO1OS rriena enon R AO AAE EO AOAN ar a Eea EAEE 72 Create special projects from your photos sssssse eem eem 74 Save photos to your compulter ssssssssseeneeeen eene eene enne n nenne enne en erre 74 Contents 9 10 11 Edit photos using the control panel urasi etta apa reci aee aiad e arant pun 75 REMOVE Ed CY me c 75 Rotate a1 PHO ve e 75 Zoom and pan to crop a photo ssssssssssee eene eene enn enne 76 Automati
160. emory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was inserted backwards or upside down If this did not solve the issue try the next solution Solution 2 Insert the memory card fully into the appropriate slot on the product Solution Make sure you fully insert the memory card into the appropriate slot on the product E E c oO v gt fo z E If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was not fully inserted in the appropriate slot on the product If this did not solve the issue try the next solution 164 Troubleshooting Solution 3 Remove the additional memory card Solution You can insert only one memory card at a time If more than one memory card is inserted the green Photo light near the memory card slots will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause You had inserted more than one memory card If this did n
161. en click OK f Click OK to close the dialog box Cause The Lexbceserver service installed by a Lexmark printer Lexmark all in one or Dell all in one caused a scan communication error boy z E lt vo 2 Q S o LT paos If this did not solve the issue try the next solution Errors 201 Chapter 14 Solution 9 Run the Scan Diagnostic Utility Solution Download and run the Scan Diagnostic utility to find and correct problems with your product To download and run the Scan Diagnostic utility 1 Goto www hp com and click Software and driver downloads 2 Select Download drivers and software and firmware 3 Type your product name and model number in the field provided and then press Enter 4 Select the operating system of your computer where the HP software is installed Go to the Utility section and download the HP Scan diagnostic utility 6 Try to scan If an error condition is identified with any of the HP software components a red X is displayed next to the component If there is no error condition a green check mark is displayed next to the component The utility is equipped with a Fix button to correct the error conditions g Cause There was a problem with the connection between the product and the computer If this did not solve the issue try the next solution Solution 10 Download and install the unexpected internal error and communications failure patch Sol
162. entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the product This section contains the following topics Clear paper jams Information on paper Clear paper jams Solution n case of a paper jam check the rear door You might need to clear the paper jam from the rear door jor Iz te lt vo E a S o Paper jams 131 Chapter 14 To clear a paper jam from the rear door 1 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 2 Gently pull the paper out of the rollers A CAUTION Ifthe papertears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press OK on the control panel to continue the current job Cause Paper had jammed in the product Information on paper The HP All in One is designed to work well with most paper types Test a variety of pap
163. er types before buying a large quantity Find a paper type that works well and is easy to purchase HP papers are designed for the best quality results In addition follow these tips E m c oO v gt fo z 2 Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Donotleave unused photo paper in the input tray The paper might start to curl which might reduce the quality of your printouts Curled paper can also cause paper jams 132 Troubleshooting Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity Print quality troubleshooting Use this section to solve these print quality problems Wrong inaccurate or bleeding colors If your printout has o
164. ers Print a photo with a white border around the edges Fast Economical Printing Produce draft quality printouts quickly 56 Print from your computer Presentation Printing Print high quality documents including letters and transparencies Two sided Duplex Printing Print two sided pages manually This section contains the following topics Create printing shortcuts Delete printing shortcuts Related topics e Print a borderless image on page 58 Print photos on page 72 Print on transparencies on page 67 Print on both sides of the page on page 62 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list you can create your own printing shortcuts If you frequently print on transparency film for example you can create a printing shortcut by selecting the Presentation Printing shortcut changing the paper type to HP Premium Inkjet Transparency Film and then saving the modified shortcut under a new name for example Transparency Presentations After creating the printing shortcut simply select it when printing on transparency film rather than changing the print settings each time To create a printing shortcut 1 Onthe File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application th
165. first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the printer margins e Solution 2 Verify the paper size setting e Solution 3 Load the stack of paper correctly e Solution 4 Load a stack of envelopes correctly in the input tray Solution 1 Check the printer margins Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Verify the paper size setting Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper size setting might not
166. forward into the appropriate slot until the Photo light turns on toy c E lt vo 2 Q S o If the problem continues the memory card might be defective For more information see Insert a memory card on page 71 Cause The product detected an error with the memory card If this did not solve the issue try the next solution Memory card troubleshooting 163 Chapter 14 Solution 2 Remove the additional memory card Solution Remove one of the memory cards You can use only one memory card at a time For more information see Insert a memory card on page 71 Cause You had inserted more than one memory card The product does not read the memory card Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Insert the memory card properly e Solution 2 Insert the memory card fully into the appropriate slot on the product e Solution 3 Remove the additional memory card e Solution 4 Reformat the memory card in your digital camera Solution 1 Insert the memory card properly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the m
167. g the print cartridges toy z E te lt vo E a S o LT If this did not solve the issue try the next solution Errors 255 Chapter 14 Solution 3 Remove and reinsert the print cartridges Solution One or both of the print cartridges are not installed or are installed incorrectly Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the copper colored contacts of the print cartridges For more information see Clean the print cartridges on page 107 Cause One or both of the print cartridges were not installed or were installed incorrectly If this did not solve the issue try the next solution Solution 4 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was defective or not intended for use in this product Print cartridges missing or not detected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the print cartridges e Solution 2 Clean the print cartridge contacts e Solution 3 Replace the print cartr
168. ge check box 9 Click OK and then click Print or OK in the Print dialog box 4 NOTE To prevent jams manually feed the iron on transfer sheets into the input tray one sheet at a time Print on transparencies For the best results HP recommends you use HP transparency products with the HP All in One To print on transparencies 1 Load the transparency into the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Basic Options area from the Paper Type drop down list select More Then select the appropriate paper type e X TIP If you want to make notations on the back of the transparencies and erase them later without scratching the original click the Advanced tab and select the Mirror Image check box 7 Inthe Resizing Options area from the Size drop down list select More Then select an appropriate size 8 Click OK and then click Print or OK in the Print dialog box 4 NOTE The product automatically waits for transparencies to dry before releasing them Ink dries slower on film than on plain paper Make sure you allow enough time for the ink to dry before handling the transparency Print a group of a
169. genuine HP print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges Print quality troubleshooting 133 Chapter 14 HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP print cartridges were being used If this did not solve the issue try the next solution Solution 2 Make sure paper is loaded correctly in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load paper on page 37 Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the
170. ges do not show through to the other side To print on both sides of the page 1 2 3 4 gi Load paper into the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper saving options area select Manual from the Two sided printing drop down list For binding do one of the following Forbinding on the top like a notebook or calendar select the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other top to bottom This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document Print from your computer For binding on the side like a book or magazine click to clear the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other left to right This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document 8 Click OK and then click Print or OK in the Print dialog box The product begins printing Wait until all the odd numbered pages are printed before removing any of the printed pages from the output tray A dialog
171. get help and support from the HP Web site This Web site offers technical support drivers supplies and ordering information E amp 2 o fo p i Find more information 17 Chapter 3 EH El Qa 3 A oO 5 e E 3 E 18 Find more information 4 Finish setting up the HP All in One After you have completed the steps in your Start Here guide refer to this section to help you finish setting up the HP All in One This section contains important setup related information for your product This section contains the following topics e Set your preferences e Connect to a computer e Connect to a Bluetooth device 2 5 2 o 0 i e 5 i Set your preferences Before you begin using your product you should review and if necessary adjust the general settings described in this section This section contains the following topics e Set your language and country region Set the default paper tray for PictBridge DPOF UPnP printing Enable faster browsing of photos Set the energy save mode Set the paper tray for printing from a Bluetooth device Restore the factory defaults e Play a slideshow on the display Set your language and country region The language setting determines which language the HP All in One uses to show messages on the display The country region setting determines the default paper sizes and layo
172. h connection until you identify which piece of equipment is causing the problem 14 If the product fails to scan Or does not establish communication with the computer along with any of the USB devices plugged in then connect a powered USB hub between the product and the computer This might help to establish or to maintain communication between the computer and the product See the following section for more information about USB hubs E E c oO a gt z 3 204 Troubleshooting To print a self test report 1 2 More information about using a USB hub Load letter or A4 unused plain white paper into the input tray Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below Make sure the test patterns show a complete grid and the thick color lines are complete f more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot Verify that the US
173. halten Sie bei den rllichen Beh rden Werlstoffhdfen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono prowedere allo smallimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separali dele apparecchiature da rottamare in fase di smalimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rotamaie nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rotiamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto o en ef embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separ
174. have been set correctly for the project you were printing If this did not solve the issue try the next solution Solution 3 Load the stack of paper correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see Load envelopes on page 42 Cause The paper guides were not positioned correctly Troubleshooting If this did not solve the issue try the next solution Solution 4 Load a stack of envelopes correctly in the input tray Solution Load a stack of envelopes in the input tray with the envelope flaps facing up and to the left Make sure that you remove all paper from the input tray before loading the envelopes For more information see Load envelopes on page 42 Cause A stack of envelopes was loaded incorrectly Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the margin settings Solution 1 Check the margin settings Solution 2 Check the layout of the document Solution 3 Load the stack of papers correctly Solution 4 Try printing with borders Solution Check the printer margins toy
175. he input tray To set the paper type for copies 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings lt Change the copy settings for the current job 87 Chapter 10 3 Press the down arrow button to highlight Paper Type and then press OK 4 Press the down arrow button until the appropriate paper type appears and then press OK Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray Paper type Control panel setting Copier paper or letterhead Plain Paper HP Bright White Paper Plain Paper HP Premium Plus Photo Paper Glossy Premium Photo HP Premium Plus Photo Paper Matte Premium Photo HP Premium Plus 10 x 15 cm 4 x 6 inch Photo Paper Premium Photo HP Photo Paper Photo Paper HP Everyday Photo Paper Everyday Photo HP Everyday Photo Paper Semi Gloss Everyday Matte HP Premium Paper Premium Inkjet Other inkjet paper Premium Inkjet HP Professional Brochure amp Flyer Paper Glossy Brochure Glossy HP Professional Brochure amp Flyer Paper Matte Brochure Matte HP Premium or Premium Plus Inkjet Transparency Transparency Film Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium Photo L Japan only Premium Photo Advanced Photo Paper Change copy speed or
176. he USB cable but am having problems using the product with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the product with a USB cable is straightforward Simply plug one end of the USB cable into the back 122 Troubleshooting of your computer and the other into the back of the product You can connect to any USB port on the back of your computer pi 4 METIS j m ES m T For more information on installing the software and connecting the USB cable see the Start Here guide that came with the product Cause The USB cable was connected before the software was installed Connecting the USB cable before you are prompted can cause errors After setting up the product it does not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the connection between the product and computer e Solution 2 Check that the ink cartridges are installed properly and have ink e Solution 3 Press the On button to turn on the product Solution 4 Load paper in the input tray
177. he shopping links on the page 4 NOTE At this time some portions of the HP Web site are available in English only L 7 a is to me i Ke o c i zu fo e o i E Recommended papers and media for printing only Certain papers are supported only when you start the print job from your computer The following list provides information about these papers If you want the best print quality HP recommends using HP papers Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Depending on your country region some of these papers might not be available Choose papers for printing and copying 35 r fo o a ch e 3 p 7 t 3 a o t a no f xe 7 Chapter 6 HP Inkjet Printable CD DVD Discs HP Inkjet Printable CD and DVD optical discs are offered in both white and silver matte finishes Personalize CDs and DVDs with titles graphics or photos by printing directly on the discs HP Iron On Transfers HP Iron On Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos HP Photo Greeting Cards HP Premium Photo Cards and HP Note Cards HP Photo Greeting Cards Glossy or Matte
178. hen press OK Related topics Print photos on page 72 Print a frame around your photo You can print a decorative colored border around the outside edge of your photo to frame the photo 4 NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card To print a frame around your photo 1 Press the Menu button on the photo selection screen E Edit photos using the control panel 77 v z o 7 Chapter 8 2 Inthe Edit Photos menu press the up arrow or down arrow button until Frame is highlighted and then press OK 3 Press the left arrow or right arrow button to scroll through the frames 4 When the frame you want is highlighted press OK The selected frame is applied to the photo and shown by itself on the display Related topics Print photos on page 72 Adjust the brightness of your photos You can adjust the brightness of a photo so that it prints lighter or darker than the original photo you took with your digital camera NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card To adjust the brightness 1 Press the Menu button on the photo selection screen E 2 Inthe Edit Photo menu press the up arrow or down arrow button to highlight Brightness and then press OK 3 Press the left arrow or right arrow button to increase o
179. i o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho mate povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elekick ch a glekronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni prirodn zdroje a Zabezpe tak sp scb recykl cie Herj bude chr ni Fudske zdravie a ivotn prcsiredis Daltie ifonn cle a seperovanom zbere a recyklaci ziskate na miesiom obecnom Grade vo firme zabezpetuj ce zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smele odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbimem mesu za reciiranje odpadne elektri ne in elekioneke opreme Z lo enim zbiranjem in recildirunjem odpadne opreme ob odlaganju beste pomagali ohraniti narane vire in zaqctovil da bo odpadna oprema recikirana tako da se varuje zdravje ljudi in okolje Vee informacij o mestih kjer lahko oddate odpadno opremo za recikliranje lahko dobite na ob ini Viemuncinem podjetju ali gorii kjer tie indelek kupil Kassering a
180. ication this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Pages per sheet list click 2 4 6 9 or 16 7 Ifyou want a border to appear around each page image printed on the sheet of paper select the Print page borders check box 8 In the Page order list click an appropriate page order option The sample output graphic is numbered to show how the pages will be ordered if you select each option 9 Click OK and then click Print or OK in the Print dialog box ogo Print a multiple page document in reverse order Because of the way the paper feeds through the HP All in One the first page that prints is print side up at the bottom of the stack Usually this means you need to put the printed pages in the correct order Z LNoAN Perform special print jobs 65 Chapter 7 A better way is to print the document in reverse order so that the pages are stacked correctly X TIP Set this option as a default setting so you do not have to remember to set it every time you print a multiple page document hows To print a multiple page document in reverse order Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Propert
181. idge Solution 1 Reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place E Em c oO a gt fo z 3 Q 256 Troubleshooting Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product toy Iz E te lt vo E a S o LT Errors 257 Chapter 14 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored
182. idge you should know the part names and how to handle the print cartridges 2 5 rt D E lt Uv La Em E 1 9 E Copper colored contacts Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles NOTE Handle the print cartridges carefully Dropping or jarring cartridges can cause temporary printing problems or even permanent damage Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace an print cartridge The ink supply level shows an estimate of the amount of ink remaining in the print cartridges 4 NOTE Ifyou have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays 98 Maintain the HP All in One NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the product and cartridges for printing and in printhe
183. idge back into the slot Make sure you push the print cartridge in firmly until it snaps into place 110 Maintain the HP All in One 10 Repeat if necessary for the other print cartridge 11 Gently close the print cartridge door and plug the power cord into the back of the product v c Q Ed a T o T S 8S Related topics Clean the area around the ink nozzles on page 111 Replace the print cartridges on page 99 Clean the area around the ink nozzles If the product is used in a dusty environment a small amount of debris might accumulate inside the product This debris can include dust hair carpet or clothing fibers When debris gets on the print cartridges it can cause ink streaks and smudges on printed pages Ink streaking can be corrected by cleaning around the ink nozzles as described here Ef NOTE Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already tried the automatic cleaning procedure from the Setup menu or the HP Photosmart software Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers xx TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartr
184. idges A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections Work with print cartridges 111 CT E rt D S f as uv La Em 3 1 Oo E Chapter 12 To clean the area around the ink nozzles 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them Open the print cartridge door The print carriage moves to the far right side of the product Wait until the print carriage is idle and silent and then unplug the power cord from the back of the product Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Donotremove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the product for more than 30 minutes Place the print cartridge on a piece of paper with the ink nozzles facing up Lightly moisten a clean foam rubber swab with distilled water 112 Maintain the HP All in One 7 Clean the face and edges around the ink nozzle area with the swab as shown below o Q al a p o S
185. ies Click the Hardware tab and then click Device Manager Double click Universal Serial Bus Controllers Click USB Composite Device click Action and then click Uninstall If a screen appears to confirm the deletion confirm the deletion Disconnect the USB cable from the product Wait a few seconds and then reconnect the cable This should restart the Windows device detection Plug and Play A New Hardware found screen might appear Click Next through all of the screens that appear in the Wizard to install the USB Composite Device Click Finish to complete the installation Try to scan again toy Iz E lt vo 2 Q S o LT If these steps do not resolve the problem try using a different USB cable to connect the product to the computer Errors 195 Chapter 14 Cause Communication problems between the product and the USB controller caused this error to occur This might be caused by an incomplete installation a USB cable longer than 3 meters 9 8 feet in length or a defective USB cable If this did not solve the issue try the next solution Solution 3 Verify if the Digital Imaging Monitor is running Solution Verify that the Digital Imaging Monitor is running To check that the Digital Imaging Monitor is running 1 Look for the Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time 2 If the Digital Imaging Monitor icon is not present
186. ies Options Printer Setup Printer or Preferences Click the Advanced tab 6 Inthe Layout Options area select Front to Back in the Page Order option Qn ge NOTE If you set your document to print on both sides of the page the Front to Back option is not available Your document will automatically print in the correct order 7 Click OK and then click Print or OK in the Print dialog box NOTE When you are printing multiple copies each set is printed completely before the next set is printed Reverse an image for iron on transfers This feature reverses an image so you can use it for iron on transfers This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original To reverse an image for iron on transfers 1 Onthe File menu in your software application click Print 2 Make sure the product is the selected printer Print from your computer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Features tab 5 Inthe Paper Type drop down list click More and then select HP Iron on Transfer from the list 6 Ifthe selected size is not what you want click an appropriate size in the Size list 7T Click the Advanced tab 8 In the Features area select the Mirror Ima
187. if you are printing on a small size 80 mm CD DVD Before trying again clean the CD DVD holder to remove ink from the holder This avoids ink contamination within the product as well as protects your discs hands and clothing from stains later After the CD DVD holder is clean and dry load a new printable disc onto the holder with the printable side up Leave the blue ring in its original location on the opposite side of the holder from your disc as shown below Reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray and try your print again Cause You loaded the CD DVD onto the CD DVD holder incorrectly The product is printing on a non printable area of my disc 180 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Change the software settings e Solution 2 Load a new CD DVD with the printable side up Solution 1 Change the software settings Solution Make sure the design you are printing is appropriate for the size of the media loaded in the CD DVD holder including the diameter of the inner and outer rings Change the software settings accordingly to center and size your design for the disc you are using Refer to the documentation or the online help of the softwa
188. ile menu in your Web browser click Print The Print dialog box appears 3 Make sure the product is the selected printer 4 f your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents 5 Click Print or OK to print the Web page XE TIP To print Web pages correctly you might need to set your print orientation to Landscape Stop a print job Although you can stop a print job from either the HP All in One or the computer HP recommends you stop it from the HP All in One for best results To stop a print job from the product A Press Cancel If the print job does not stop press Cancel again It can take a few moments for the print job to be cancelled To stop a print job from the computer 1 On the Windows taskbar click Start and then click Control Panel 2 Click Printers or double click Printers and Faxes Stop a print job 69 Chapter 7 3 Double click the product icon XX TIP You can also double click the printer icon in the Windows taskbar 4 Select the print job you want to cancel 5 On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled 70 Print from your computer 8 Use the photo f
189. incorrect page layout Solution Turn off autocropping in the software to retain the page layout Cause Automatic cropping was changing the page layout Scanned image shows dotted lines instead of text Solution Make a black and white copy of the original and then scan the copy Cause f you used the Text image type to scan text that you planned to edit the scanner might not have recognized color text The Text image type scans at 300 x 300 dpi in black and white If you scanned an original that has graphics or artwork surrounding the text the scanner might not have recognized the text Text format is incorrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings in the software It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes in the destination application In the software select the correct format so that the scanned text layout and formatting are retained Cause The scan document settings were incorrect Text is incorrect or missing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Adjust the brightness in the software e Solution 2 Clean the glass and lid e Solution 3 Select the corre
190. ine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the print cartridges on page 99 Cause The product detected that a non HP print cartridge was installed Printing in ink backup mode Solution If you receive the ink backup mode message and two print cartridges are installed in the product verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape x e c Er o N e fe E E co Cause When the product detected that only one print cartridge is installed ink backup mode is initiated This printing mode lets you print with a single print cartridge but it slows the product and affects the quality of printouts Print cartridge is missing incorrectly installed or not intended for your
191. ines on the CD DVD holder line up to the green lines on the CD DVD tray NOTE The product pulls the CD DVD holder while printing on the media o E 2 o e 5 m m 3 2 o D 2 3 E o o E 7 After printing make sure you insert the CD DVD holder back into the storage area 48 Load originals and load paper Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn If you are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through the product and cause paper jams Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the product Related topics Clear paper jams on page 131 k 7 a is Q me me c HD 22 fo me is l Avoid paper jams 49 Chapter 6 r fo
192. ing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product toy z E lt vo E a S o LT Errors 263 Chapter 14 4 Remove the black print cartridge from the slot on the right Press down on the cartridge to release it and then pull it toward you out of the slot Tri color print cartridge 2 Black print cartridge 5 Close the print cartridge door 6 Check to see if the error has been resolved Ifthe error has been resolved then there is a problem with the black print cartridge Ifthe error has not been resolved continue to the next step 7 Open the print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the slot j e Ez fr a gt fe o a 8 Remove the tri color print cartridge from the slot on the left Press down on the cartridge to release it and then pull it toward you out of the slot 9 Close the print cartridge door 264 Troubleshooting 10 Check to see if the error has been resolved
193. ing Of photos sssssessseeeeeene eem eene 20 Set the energy save mode eene ener nte nit teta n eo tin hahent eai nennen inen unn 21 Set the paper tray for printing from a Bluetooth device seee 21 Restore the factory defaults eene eene nnne 21 Play a slideshow on the display seen emm nennen 22 Connect to a Compuler oret rrr itr RC HERO EE EEEE EE PERENNE EEEE EREE 23 Connect to a Bluetooth device sssssssssssssssseseeeneeenee nnne nennen 23 What you need for a Bluetooth connection een 23 Connect the HP All in One to a computer using a Bluetooth wireless connection 24 Manage your Bluetooth settings sssssesseeeeneneeeen nennen 25 5 How GO ss gosscdesss gcsszses seacdeeias eo e IE PORE EAE Os ES ENSE ded d o PPS UCP dod PE DEA eR 31 6 Load originals and load paper Load OigiNalS M 33 Choose papers for printing and copying eee 34 Recommended papers for printing and copying sseeeem 34 Recommended papers and media for printing only 35 Papers to avoid ccc hess B 36 O E ke E gt 7 Ke lede ju re eem 37 Load full size paper or small size photo paper ssseee m 37 Load postcards Hagaki or index cards sssssssssssssssseeneeeeneennn 40 scm
194. input tray For more information see Set the paper type for printing on page 53 Cause The print setting chosen for the print job did not match the paper loaded in the product Power and connection messages The following is a list of power and connection related error messages e Product not found e Communication test failed e Improper shutdown Two way communication lost Product not found Solution If the product is not properly connected to the computer communication errors might occur Make sure the USB cable is securely connected to the product and the computer as shown below E x fe c Er o N gt fe E vo 242 Troubleshooting Cause The USB cable was not plugged in properly Communication test failed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product e Solution 2 Connect the product to the computer Solution 1 Turn on the product Solution Lookatthe display on the product If the display is blank and the On light is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was t
195. inting photos for example load HP Premium or HP Premium Plus photo paper in the input tray The following is a list of HP papers you can use for copying and printing Depending on your country region some of these papers might not be available HP Premium Plus Photo Paper HP Premium Plus Photo Papers are the best HP photo paper with image quality and fade resistance superior to store processed photos They are ideal for printing your high resolution images for framing or including in a photo album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch A4 and 8 5 x 11 inch r fo o a e ch e i p 7 t E a o t a Ss f xe 7 HP Premium Photo Paper HP Premium Photo Papers are high quality glossy finish or soft gloss finish photo papers They look and feel like store processed photos and can be mounted under glass or in an album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs A4 and 8 5 x 11 inch sizes for printing or copying photos from the product HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy glossy photo paper that features an instant dry finish for easy handling without smudging It resists water smears 34 Load originals and load paper fingerprints and humidity Your prints have a look and feel comparable to a store p
196. ion 2 Make sure the paper is loaded correctly e Solution 3 Check the print settings e Solution 4 Clean the paper feed rollers with the HP Paper Feed Cleaning Kit e Solution 5 Clean the rollers e Solution 6 Contact HP support for service Solution 1 Replace the rear door Solution If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place Cause The rear door was removed from the product If this did not solve the issue try the next solution Solution 2 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray E E c oO n gt fo z E a For more information see Load paper on page 37 Cause The paper was not loaded correctly If this did not solve the issue try the next solution 238 Troubleshooting Solution 3 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 53 Change the print speed or quality on page 54 Print using Maximum dpi on page 60 Change copy speed or quality on page 88 Cause The paper type or prin
197. ions for setting up the HP All in One and installing software Make sure you follow the steps in the Start Here guide in order If you have problems during setup check the Start Here guide for troubleshooting information or see Troubleshooting on page 119 in this onscreen Help Basics Guide The Basics Guide contains an overview of the HP All in One including step by step instructions for basic tasks troubleshooting tips and technical information HP Photosmart animations The HP Photosmart animations located in the relevant sections of the onscreen Help show you how to complete key tasks on the HP All in One You will learn how to load paper load a CD DVD insert a memory card and replace the print cartridges Onscreen Help The onscreen Help provides detailed instructions on using all features of the HP All in One The How Do I section provides links so you can quickly find information on performing common tasks e The HP All in One overview section provides general information about the main features of the HP All in One e The Troubleshooting section provides information about resolving errors you might encounter with the HP All in One Readme The Readme file contains the most recent information which might not be found in other publications Install the software to access the Readme file www hp com support If you have Internet access you can
198. is button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 Inthe Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed 6 Change the print settings to those you want in the new printing shortcut 7T Click Save as and type a name for the new printing shortcut and then click Save The printing shortcut is added to the list Delete printing shortcuts You might want to delete printing shortcuts that you no longer use To delete a printing shortcut 1 On the File menu in your software application click Print 2 Make sure the product is the selected printer Printing shortcuts 57 Chapter 7 9 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Printing Shortcuts tab In the Printing Shortcuts list click the printing shortcut that you want to delete Click Delete The printing shortcut is removed from the list o OU Bf NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Perform special print jobs In addition to supporting standard print jobs the HP All in One can perform special jobs such as printing borderless images iron on transfers and posters This section contains the follo
199. is highlighted press OK Album Pages Enables you to select multiple photos and print them onto a series of themed album pages which you can then bind to create a photo album The photos in your album pages are placed in the same orientation for a visually pleasing presentation Panorama Prints Enables you to print an existing wide angle or panoramic photo x TIP Some cameras have a panoramic mode that produces wide angle photos automatically You can also stitch a series photos together using photo editing software then save the file on your memory card for printing Wallets Enables you to print your own wallet size photos to carry with you or give to friends or relatives Passport Photos Enables you to print your own passport size photos If you have questions on guidelines or restrictions for passport photos contact a local passport service agency 5 Respond to the prompts for the project you are creating 6 Atthe Print Preview screen press Print Photos Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card or storage device to your computer s hard drive for sharing photos online and printing from your computer 4 NOTE The HP All in One must be connected to a computer that has the HP Photosmart Software installed on it 74 Use the photo features To save photos 1 Insert a memory card into the appropriate slot o
200. issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper x e c Er oO 7 e E Ej vo Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 34 Information on paper on page 132 Cause The wrong kind of paper was loaded in the input tray 134 Troubleshooting If this did not solve the issue try the next solution Solution 4 Check to see if the product is in ink backup mode Solution Check to see if the the product is printing in ink backup mode with only one print cartridge installed If the product is in ink backup mode text and photo quality will differ from those printed when using both print cartridges If you are satisfied with the print quality continue printing in ink backup mod
201. isted in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Clear the paper jam from the rear door Solution 2 Clear the paper jam from the front Solution 3 Make sure the print carriage can move freely Solution 4 Verify that the product is properly connected to a power source Solution 5 Print a self test report Solution 6 Reset the product Solution 7 Contact HP support for service Solution 1 Clear the paper jam from the rear door Solution Clear the paper jam from the rear door For more information see Clear paper jams on page 131 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 2 Clear the paper jam from the front Solution Turn off the product and open the print cartridge door to access the print carriage area Gently remove any paper that is stuck between the rollers and then turn on the product again toy c E lt vo E a S o If this did not solve the issue try the next solution Cause Paper was stuck in the front rollers If this did not solve the issue try the next solution Errors 183 Chapter 14 Solution 3 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage wi
202. ke sure that the paper is loaded correctly in the input tray For more information see Load paper on page 37 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing Bf NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Change the print speed or quality on page 54 Print using Maximum dpi on page 60 e Change copy speed or quality on page 88 Cause The print quality setting was set too low If this did not solve the issue try the next solution Solution 3 If the print cartridge was dropped wait for it to recover Solution Allow 30 minutes for the print cartridge to recover Cause A tri color or photo print cartridge was jarred or handled roughly during installation If this did not solve the issue try the next solution Solution 4 Clean the print cartridge nozzles Solution Check the print cartridges If it looks as though there are fibers or dust around the ink nozzles clean the ink nozzle area of the print cartridge E x fe c Er o N gt fe Ej vo For more information see Clean the area around the ink nozzles on page 111 Cause The prin
203. l size paper 1 Raise and hold the output tray in the open position L 7 a is Q E D me c HD 22 fo me is l Load paper 37 Chapter 6 2 Slide the paper width guide to its outermost position 3 Insert the stack of paper into the main input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the product is idle and silent when you load paper into the main input tray If the product is servicing the print cartridges or otherwise engaged in a task the paper stop inside the product might not be in place You could push the paper too far forward causing the product to eject blank pages xx TIP If you are using letterhead insert the top of the page first with the print side down 4 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the main input tray make sure the stack of paper fits within the main input tray and is no higher than the top of the paper width guide o E 2 o E e 5 m 7 m gt 2 o D 2 3 D D o E 38 Load originals and load paper 5 Lower the output tray Pull the tray extender towards you as far as it will go Flip the paper catch at the end of the tray extender to open the extender the rest of the way NOTE When you use legal size paper leave the tray extender closed To load up to 13 x 18 cm
204. le Bin on your desktop Solution Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk for example delete temporary files Cause For scanning there must be at least 50 MB of space available on your computer s hard disk Borderless printing error Solution Borderless printing cannot occur with only the black print cartridge installed Install the tri color print cartridge For more information see Replace the print cartridges on page 99 Cause The product was in ink backup mode with only the black print cartridge installed and a borderless print job was initiated Disconnected Solution Make sure your product is turned on and connected to your computer Cause Your product was not turned on Out of disk space Solution Close some applications and try the task again Cause There was not enough available memory on your computer to perform the task Card access error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove all but one memory card e Solution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward 234 Troubleshooting Solution 1 Remove all but one memory card Solution Remove all but
205. lick it Errors 221 Chapter 14 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software Product could not find available scan destinations Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Restart the computer e Solution 2 Uninstall and reinstall the HP Photosmart Software Solution 1 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another
206. ll be prompted to set both the language and the country region settings by using the following procedure To set your language and country region 1 Press Setup A 2 Press the down arrow button to highlight Preferences and then press OK Press the down arrow button to highlight Set Language and then press OK 4 Press the down arrow button to scroll through the languages When the language you want to use is highlighted press OK 5 When prompted press the down arrow button to highlight Yes for confirmation and then press OK The Preferences menu reappears 6 Press the down arrow button to highlight Set Country Region and then press OK x fe c Er o n e El vo d 124 Troubleshooting 7 Press the down arrow button to scroll through the countries regions When the country region you want to use is highlighted press OK 8 When prompted press the down arrow button to highlight Yes for confirmation and then press OK Cause You might have selected the incorrect language when setting up the product The wrong measurements are showing in menus on the display Solution Change the country region setting 4 NOTE You will be prompted to set both the language and the country region settings by using the following procedure To set your language and country region 1 Press Setup A 2 Press the down arrow button to highlight Preferences and then press OK Press the do
207. ll move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something A CAUTION Be careful not to force the print cartridge carriage If the carriage is Stuck forcing it to move will damage the printer For more information see Carriage stall on page 245 Cause The print carriage had stalled If this did not solve the issue try the next solution Solution 4 Verify that the product is properly connected to a power source Solution Verify that the product is properly connected to a suitable power source To verify the product is connected to a suitable power source 1 Make sure that you are using the power cord provided with the product 2 Ifthe product is connected to a computer make sure the computer has a grounded three prong power plug 3 Make sure the power cord is firmly connected to both the product and the power adaptor 4 Plug the power cord directly into a power outlet E x fe c Er o N gt fe E vo 1 Power connection Power cord and adaptor Power outlet 184 Troubleshooting 5 Try to print from your computer If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors the power strip or surge suppressor might not be allowing sufficient voltage to reach the product If the product cannot print and the
208. llers by clicking the plus sign next to it 4 Check if you have one of the following chipsets listed e SIS 7001 USB host controller ALI chipsets NEC universal host controllers e Intel 82801 AA Intel 82801BA BAM ad NOTE This is not a comprehensive list If you are experiencing communication issues while trying to scan follow the steps below to resolve the issue 5 Disconnect all USB devices printers scanners cameras etc from the computer except the mouse or keyboard 6 Reconnect the USB cable to the USB port on the back of the product 7 Reconnect the other end of the USB cable to a USB port on your computer 2o eui er toy c E lt vo E a S o Errors 203 Chapter 14 8 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adaptor Power outlet 9 Turn on the product 10 Print a self test report to test the basic standalone functionality of the product See the following procedure for more information about printing a self test report 11 Try to scan If the scan is successful other USB devices connected to the computer might be causing the problem 12 If the scan is successful then connect one USB device at a time to the computer 13 Test the scanning functionality after eac
209. log box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab In the Features area select the Enable maximum dpi setting check box Click the Features tab In the Paper Type drop down list click More and then select the appropriate paper type 9 Inthe Print Quality drop down list click Maximum dpi Joco UN 09 t oP p 4 NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution 10 Select any other print settings that you want and then click OK Print onto a CD DVD You can use the HP Photosmart Software to print directly onto the surface of an inkjet printable CD DVD To print directly onto a CD DVD 1 Use the software that came with the product to create and print a CD DVD label 2 When prompted load a CD DVD into the CD DVD holder on the product 3 Push the CD DVD holder into the product until the green lines on the CD DVD holder line up to the green lines on the CD DVD tray Bf NOTE The product pulls the CD DVD holder while printing on the media Perform special print jobs 61 Chapter 7 Related topics Load a CD DVD on page 45 Print on both sides of the page 62 You can print two sided pages with the HP All in One manually When printing two sided pages make sure to use paper that is thick enough so that ima
210. me facon que vos d chets courants Au contraire vous les responsable de l vacuation de vos quipements usag s el cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produk oder dessen Verpackung gib an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an siner entsprechenden Stelle f r die Entorgung oder Wiederverwertung von Elekiroger ten eller Art abzugeben z S ein Viertiolef Die separate Sammlung und des Recyceln Ihrer allen Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Diet bei und gew hrleisiei dass sie aut eine Ari und Weise recycell werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen er
211. mentation that came with your digital camera Cause You formatted the card on a Windows XP computer By default Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other products use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card The Photo light next to the memory card slots is blinking Solution Do not pull out the memory card while the Photo light is flashing A flashing light means the product is accessing the memory card Wait until the light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the product and card For more information see Insert a memory card on page 71 Cause The product was reading the memory card The Attention light blinks when insert my memory card or storage device Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove and reinsert the memory card e Solution 2 Remove the additional memory card Solution 1 Remove and reinsert the memory card Solution Remove and reinsert the memory card You might have inserted it incorrectly Turn the memory card so that the label faces up and the contacts are facing the product and then push the card
212. mes equipped with a rear USB 2 0 High Speed port for connection to a computer If you use a USB cable to connect the HP All in One to a computer on a network you can set up printer sharing on your computer This enables other computers on the network to print to the HP All in One using your computer as the host 2 2 o 0 iS e 5 it The host computer your computer connected directly to the HP All in One by a USB cable has full software functionality Other computers which are referred to as the clients have access only to the print features HP recommends up to 5 computers for the best performance You must perform other functions from the host computer or from the control panel on the HP All in One To connect the product with the USB cable A Refer to the Start Here guide that came with your product for information on connecting to a computer with a USB cable NOTE Do not connect the USB cable to the product until you are prompted to do so To enable printer sharing on a Windows computer A Refer to the user guide that came with your computer or see the Windows onscreen Help Connect to a Bluetooth device If you insert an HP Bluetooth Adapter such as the HP bt500 into the front USB port you can print to the HP All in One from Bluetooth devices such as PDAs camera phones and computers This section contains the following topics e What you need for a Bluetooth connection e Connect the HP All in One to
213. mplete f more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges e Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot Jfanyofthe color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot Maintain the HP All in One Related topics Clean the print cartridges on page 107 Replace the print cartridges on page 99 Align the print cartridges on page 106 Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One XE TIP You can purchase an HP Cleaning Kit for Inkjet Printers and All in Ones Q6260A that provides everything needed to safely clean your HP device For more information go to www shopping hp com accessories store printer v Q a lt q Q I v S S I This section contains the following topics Clean the glass Clean the lid backing Clean the exterior Clean the glass Fingerprints smudges hair and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features To clean the glass 1 Turn off the product unplug
214. mputer Solution 1 Reinsert the memory card Solution Reinsert the memory card If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some ofthe files on the inserted memory card were damaged If this did not solve the issue try the next solution Solution 2 Print photos from the computer Solution Take some photos with your digital camera or if you previously saved photos on your computer you can print them using the HP Photosmart Software Cause No photos were found on the memory card File not found Solution Close some applications and try the task again Cause There was not enough available memory on your computer to create a print preview file File format not supported Solution Open the file in another application and save it in a format that the HP software recognizes Cause The HP software did not recognize or support the file format of the image you are trying to open or save If the file extension indicates it is a supported file type the file might be corrupted toy c E te lt vo D a S o Lx Invalid file name Solution Make sure that you are not using any invalid symbols in the file name Cause The file name you entered was invalid Supported file types for the product The product software
215. n page 67 Load other types of paper r fo I fos e fo 3 p 7 t 3 a o o a E o xe 7 The following types of paper are designed for special projects Create your project in the HP Photosmart Software or another application set the paper type and size and then print HP Premium Inkjet Transparency Film A Insertthe film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first NOTE The HP All in One cannot automatically detect the paper type For best results set the paper type to transparency film in the software before printing onto transparency film HP Iron On Transfers 1 Flatten the transfer sheet completely before using it do not load curled sheets x TIP To prevent curling keep transfer sheets sealed in the original package until you are ready to use them 2 Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up HP Greeting Cards HP Photo Greeting Cards or HP Textured Greeting Cards A Insert a small stack of HP greeting card paper into the input tray with the print side down slide the stack of cards forward until it stops x TIP Make sure the area on which you want to print is inserted first print side down in the input tray Related topics Set the paper size on page 52 Set
216. n the product or connect a storage device to the front USB port 2 Press the right arrow button until Save is highlighted and then press OK 3 Follow the onscreen prompts on your computer to save the photos to your computer Edit photos using the control panel The HP All in One offers several basic editing features that you can use to edit your photos manually before you print them as well as a feature that enables you to automatically enhance your photos This section contains the following topics e Remove red eye Rotate a photo Zoom and pan to crop a photo Automatically enhance your photos Print a frame around your photo Adjust the brightness of your photos Apply special color effects to your photos Remove red eye The flash on a camera especially on older camera models can sometimes cause a subject s eyes to appear red in your photos The HP All in One is set to automatically remove redness so that eyes appear the correct shade in your photos NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card 4 NOTE This feature is only available when a memory card or storage device is inserted To remove red eye from photos A By default red eye correction is automatically applied to all photos in the print queue Toturn off this feature press the Red Eye Removal button on the control panel when
217. n the visual keyboard and then press OK e To enter symbols select the button on the visual keyboard and then press OK 2 After you highlight the appropriate letter number or symbol press OK on the control panel to select it The selection appears on the display 9 O E O XX TIP To erase a letter number or symbol select Clear on the visual keyboard and then press OK 3 When you are finished entering text numbers or symbols select Done on the visual keyboard and then press OK Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos It also provides access to other basic HP imaging software features such as saving and viewing your photos 14 HP All in One overview For more information on using the HP Photosmart Software Check the Contents panel on the left Look for the HP Photosmart Software Help contents book at the top Ifyou do not see the HP Photosmart Software Help contents book at the top of the Contents panel access the software help through the HP Solution Center Overview Use the HP Photosmart Software 15 Chapter 2 9 lt S lt 16 HP All in One overview 3 Find more information You can access a variety of resources both printed and onscreen that provide information about setting up and using the HP All in One Start Here guide The Start Here guide provides instruct
218. nd then click the Printer Services button The Printer Toolbox appears Click the Device Services tab Click Align the Print Cartridges When prompted ensure plain white letter or A4 paper is loaded in the input tray then press OK 4 NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again The product prints a print cartridge alignment sheet Recycle or discard the page Clean the print cartridges Use this feature when the self test report shows streaking white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time Do not clean print cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles To clean the print cartridges from the control panel at any time 1 2 Load letter A4 or legal unused plain white paper into the input tray Press Setup A Press the down arrow button or the up arrow button to highlight Tools and press OK Press the down arrow button or the up arrow button to highlight Align Print Cartridges and press OK Work with print cartridges 107 v Q Ed a I v S 8 2 E Led 2 E D gu v 2 e D Chapter 12 5 The product prints a test page aligns the printhead and calibrates the printer Rec
219. ne of the following print quality problems try the solutions in this section for help Try the following solutions if the colors appear wrong inaccurate or bleed into each other Wrong inaccurate or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper Paper is not picked up from the input tray The text edges are jagged Colors look different than what you expected For example the colors in your graphic or photo look one way on your computer screen but print out differently or magenta was replaced with cyan in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp and defined fo c E te vo 2 Q S o LT Solution 1 Make sure you are using genuine HP print cartridges Solution 2 Make sure paper is loaded correctly in the input tray Solution 3 Check the paper type Solution 4 Check to see if the product is in ink backup mode Solution 5 Check the print settings Solution 6 Clean or replace the print catridges Solution 1 Make sure you are using
220. ng gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web e HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software If this did not solve the issue try the next solution Solution 6 Contact HP support for service Solution f you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly E E c oO v gt fo z E Missing HP Photosmart Software Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the HP Photosmart Software e Solution 2 Turn on the product e Solution 3 Turn on the computer e Solution 4 Check the connection from the product to your computer 228 Troubleshooting Solution 1 Install the HP Photosmart Software Solution Install the HP Photosmart Software that came with the product
221. nly the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 34 Information on paper on page 132 Cause The wrong kind of paper was loaded in the input tray Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded e Solution 3 Ensure that the rear door is securely installed Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 37 Cause The paper was not loaded correctly toy c E lt vo 2 Q S o LT If this did not solve the issue try the next solution Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If this did not solve the issue try the next solution Print quality troubleshooting 145 Chapter 14 Solution 3 Ensure that the rear door is securely installed Soluti
222. ns are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Incorrect type of paper is loaded in the input tray Solution 1 Incorrect type of paper is loaded in the input tray Solution 2 Make sure the protective tape is removed from the print cartridges Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridges Solution 5 Print cartridge might be defective Solution If you have colored paper loaded in the input tray when you align the print cartridges the alignment fails Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective print cartridge toy c E te lt vo E a S o To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Incorrect type of paper was loaded in the input tray If this did not solve the issue try the next solution Errors 249 Chapter 14 Solution 2 Make sure the protective tape is removed from the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cove
223. ntact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Regulatory notices 281 HP Photosmart C5500 All in One series declaration of conformity ra DECLARATION OF CONFORMITY p according to ISO IEC 17050 1 and EN 17050 1 invent DoC SNPRB 0821 A Supplier s Name Hewlett Packard Company Supplier s Address Imaging amp Printing Manufacturing Operations 60 Alexandra Terrace 407 01 The Comtech Singapore 118502 declares that the product c o i T E iS rs D a Product Name HP Photosmart C5500 All in One series Regulatory Model Number SNPRB 0821 Product Options All Radio Module Name and Model HP Bluetooth USB2 0 Wireless Adapter BT500 SDCAB 0704 conforms to the following Product Specifications and Regulations EMC EN 55022 2006 CISPR 22 2005 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2000 A2
224. o Errors 225 4 Em c oO a gt z E Q Chapter 14 226 To check the USB connection 1 r 8 9 Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse Check the USB cable to make sure it is functioning properly 4 NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify
225. o the white lines on the tray The end of the holder marked with arrows goes into the CD DVD tray first Cause You inserted the disc directly into the CD DVD tray without placing it on the CD DVD holder If this did not solve the issue try the next solution c Er o Jj fe El vo 178 Troubleshooting Solution 4 Load the next disc on the CD DVD holder Solution Remove the CD DVD holder from the CD DVD tray Remove the printed CD DVD from the holder Load the next disc onto the CD DVD holder with the printable side up and reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray When the product detects the holder the prompt disappears Cause The product prompted you to insert the next disc when printing multiple CD DVDs in a print job The product does not detect a CD DVD on the holder Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load a CD DVD on the CD DVD holder Solution 2 Load a CD DVD with the printable side up Solution 1 Load a CD DVD on the CD DVD holder Solution Remove the CD DVD holder from the CD DVD tray Load a printable disc onto the CD DVD holder with the printable side up and reinsert the holder into the C
226. o way communication lost 244 connection problems device not found 242 HP All in One will not turn on 120 control panel buttons 10 features 10 overview 10 copy blank 176 borderless has borders 176 cancel 92 crop 91 crop is wrong 175 default settings 89 fit to page fails 174 make a copy 85 margin shift 91 menu 12 missing information 174 number of copies 87 paper size 87 paper types recommended 87 photos enhance 92 preview 86 quality 88 specifications 278 speed 88 text enhance 92 troubleshooting 172 country region set 19 crop borderless copy is wrong 175 fails 233 crop an original 91 crop photos 76 94 customer support warranty 269 271 D darken copies 89 declaration of conformity European Economic Area 283 default printer set as 52 default settings restore 21 device no response 151 not found 242 device address Bluetooth 26 device name Bluetooth 26 direction pad 11 disconnected error 234 Display icons 12 285 display change language 124 change measurements 125 sleep state 12 documents edit scanned 83 reprint 93 scan 81 double sided prints 62 63 E edit scanned images 83 Energy saving 21 envelopes load 42 specifications 277 environment Environmental product stewardship program 278 error messages memory cards 233 out of paper 238 reading or writing file 230 F factory defaults restore 21 fast copy quality 88 fax paper width incorrect 242 poor quality printout
227. oduct is turned on s e D eM Sa EZ S e En m T If the connections are secure and nothing has printed several minutes after you sent a print job to the product check the status of the product In the HP Photosmart Software click Settings and then click Status Cause The computer was not communicating with the product If this did not solve the issue try the next solution Solution 10 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error toy Iz vo 2 a S o LT The pages in my document came out in the wrong order Solution Print the document in reverse order When the document finishes printing the pages will be in correct order For more information see Print a multiple page document in reverse order on page 65 Cause The print settings were set to print the first page of your document first Because of the way the paper feeds through the product the first page will be print side up at the bottom of the stack Print troubleshooting 157 E Em c oO a gt fe z E Q Chapter 14 The margins are not printing as expected 158 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the
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229. ol Papers Overview Tools Preferences Bluetooth Help Menu The Help Menu provides quick access to key help topics It is available if you press Help when the Home screen is showing on the display If you select one of the first six topics the help appears on the display If you select one of the remaining topics the help appears on your computer The following options are available Use Control Panel Menu overview 13 Chapter 2 continued Insert Print Cartridges Load Printable CD DVD Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Dol Error Messages General Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using the visual keyboard that automatically appears on the display when you need to enter text For example the visual keyboard automatically appears when you are setting up the Bluetooth device name To enter text using the visual keyboard 1 To select a letter number or symbol in the visual keyboard press the arrows on the directional pad to highlight the appropriate selection To enter lowercase letters uppercase letters numbers and symbols Toenterlowercase letters select the abc button on the visual keyboard and then press OK Toenter uppercase letters select the ABC button on the visual keyboard and then press OK Toenter numbers select the 123 button o
230. om support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Align the print cartridges on page 106 Print cartridge warranty information on page 269 Shop for ink supplies on page 117 Cause You installed new print cartridges that needed alignment If this did not solve the issue try the next solution Solution 5 Print cartridge might be defective Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was defective Print cartridges incorrectly installed Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place toy Iz E lt vo 2 a S o Errors 251 Chapter 14 Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to
231. ome digital cameras do not allow you to select photos until after you have established a PictBridge connection If this is the case connect your digital camera to the front USB port turn on the camera and change it to PictBridge mode and then use the camera to select the photos you want to print Cause You did not select any photos on the camera for printing boy Iz E te lt vo 2 Q S o Scan troubleshooting Use this section to solve these scan problems Scan halts e Scan fails Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scan troubleshooting 167 4 x fe c Er o N gt fe El vo Chapter 14 Scanned image shows dotted lines instead of text e Text format is incorrect e Text is incorrect or missing The scan feature does not work Scan halts Solution Turn off the product and then turn it back on If this does not work try changing the scan to a lower resolution Cause The computer system resources might have been low Scan fails Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on your computer e Solution 2 Check
232. on Make sure that the rear door is securely installed If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place Cause The rear door was not securely installed Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout e Solution 1 Print on a page of plain paper e Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Solution Print one or several pages of plain paper to soak up any excess ink in the product To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the product where the back of the paper rests during printing E Em c oO n gt z E Q If this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the product to dry then try the print job again Cause The excess ink in the product needed to dry out 146 Troubleshooting Paper is not picked up from the input tray Try the following solutions to resolve the issue Solutions are listed in order
233. operties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More Then select the appropriate photo paper type In the Resizing Options area from the Size drop down list select More Then select the appropriate paper size If the paper size and paper type are not compatible the printer software displays an alert and allows you to select a different type or size In the Basic Options area select a high print quality such as Best from the Print Quality drop down list Ef NOTE To achieve the highest dpi resolution you can use the Maximum dpi setting with supported types of photo paper If Maximum dpi is not listed in the Print quality drop down list you can enable it from the Advanced tab For more information see Print using Maximum dpi on page 60 In the HP Real Life Technologies area click the Photo fix drop down list and select from the following options Off applies no HP Real Life Technologies to the image Basic enhances low resolution images moderately adjusts image sharpness Full automatically adjusts brightness contrast and sharpness enhances low resolution images automatically removes red eye coloring in the photo XX TIP You can remove red eye coloring in the photo when using the Off or Basic mode by selecting the Remove red eye check box Click OK to return to the Properties dialog box
234. or 116 clean glass 115 clean lid backing 115 clean print cartridges 107 print cartridges 97 remove print cartridges 273 replace print cartridges 99 restore factory defaults 21 self test report 114 make a copy 85 margins incorrect 158 text or graphic cut off 159 media See paper memory cards digital camera cannot read 163 error message 233 file unreadable 230 HP All in Onecannot read 164 insert 74 photos missing 231 save files to computer 74 scan to 82 slots 71 troubleshoot 162 Menu button 11 Index menus copy 12 help 13 scan to 13 setup 13 missing information from copy 174 text from scan 170 N normal copy quality 88 number of copies 87 Oo OK button 11 on button 11 order ink supplies 117 print cartridges 117 out of paper 238 overheads print 67 P page order 65 paper choose 34 feed fails 147 incompatible types 36 jam 188 240 jams 49 131 load 37 misfeed 240 out of 238 recommended copy types 87 recommended sizes for printing 52 recommended types 34 35 size incorrect 241 specifications 277 tips 132 type incorrect 241 width incorrect 242 paper size copy setting 87 paper type 53 passkey Bluetooth 26 phone numbers support 270 phone support 270 phone support period period for support 271 photo photos menu 13 Photo browsing 20 photo paper copy 87 load 37 specifications 277 photos add a frame 75 add color effect 75 adjust brightness 75 crop 76 94 edit scanned 83 flip horizontal 7
235. ormally have a white printing surface Some discs also have a silver printing surface Cause The surface of the disc was not compatible for printing If this did not solve the issue try the next solution Solution 2 Load a new CD DVD with the printable side up Solution If you have already burned your content onto the CD DVD you might need to burn your contents again onto a new disc Load the new disc onto the CD DVD holder with the printable side up Reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray and try your print again Cause You loaded the CD DVD upside down on the holder The product reports a CD DVD size mismatch error Solution Cancel the print job and replace the CD DVD currently loaded on the CD DVD holder with a CD DVD that is the same size as specified in the print job or change the print settings in the software Cause The size of the CD DVD currently loaded on the CD DVD holder did not match the size you specified when you started the print job from the computer toy Iz E lt vo 2 Q S o LT The CD DVD holder is stuck in the storage area Solution Pull the CD DVD holder out as far as possible until you feel resistance Then insert a flat blunt object such as a butter knife or screwdriver into the left corner of the storage slot and push down on the blue ring With the blue ring pressed down you should be able
236. ot solve the issue try the next solution Solution 4 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted The photos on the memory card do not transfer to my computer Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Install the product software Solution 1 Install the product software Solution 2 Turn on the product Solution 3 Turn on the computer Solution 4 Check the connection from the product to your computer toy Iz E lt vo 2 Q S o Solution Install the product software that came with the product If it is installed restart your computer To install the product softw
237. ovided with the software To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program Troubleshooting Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions Disconnect the product from your computer Restart your computer NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE If you no longer have the installation CD you can download the software from www hp com support Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product After you have reinstalled the software try to scan again Cause The software installation was not complete If this did not solve the issue try the next solution Solution 2 Refresh the Windows Device Manager Solution Refresh the Windows Device Manager To refresh the Windows Device Manager 1 d On the Windows taskbar click Start right click My Computer and then click Propert
238. ows XP use the MSCONFIG utility to prevent TSR programs and services from starting up To turn off programs that run in the background a b gt j Run the Disk Cleanup utility to delete temporary files and folders On the Windows taskbar click Start Depending on your operating system do one of the following n Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue n Windows XP Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG utility application appears Click the General tab Click Selective Startup If there is a check mark next to Load Startup Items click the check mark to remove it Click the Services tab and select the Hide All Microsoft Services box Click Disable all Click Apply and then click Close NOTE Ifyoureceive a message stating Access is denied while making changes click OK and continue The message will not prevent you from making the changes Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears Click the check box next to Do not show this message again toy z E lt vo 2 Q S o To run the Disk Cleanup utility a b On the Windows taskbar click Sta
239. paper type setting you select You can also change the print quality setting to customize the speed and quality of the print process To select a print speed or quality 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate quality setting for your project me NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution Change the page orientation The page orientation setting allows you to print your document vertically or horizontally on the page Usually you set the page orientation in the software application you used to create your document or project However if you are using custom size or special HP paper or if you cannot set the page orientation from your software application you can change the page orientation in the Properties dialog box before printing To change the page orientation 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software appli
240. pecial copy jobs 91 Chapter 10 To shift the margin for your copy from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Change copy settings on the product to accurately reflect the copy you want to make Press the down arrow button to highlight Margin Shift and then press OK 5 Press the up arrow button to highlight On and then press OK a Improve the quality of a copy The HP All in One is designed to produce high quality copies of documents containing both text and images However you might need to change the Enhancements setting if the document you are copying contains just text or just an image and you notice any of the following Stray dots of color surround some text on your copies Large black typefaces look splotchy not smooth Thin colored objects or lines contain black sections Horizontal grainy or white bands appear in light to medium gray areas To correct copy quality issues 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Press the down arrow button to highlight Enhancements and then press OK 4 Press the up arrow or down arrow button to highlight the type of document you are copying Text Photo or Mixed and then press OK NOTE You can also try turning off Enhancements if you are seeing quality issues when copying Stop copying
241. previously used in some other product Original HP ink depleted Solution Follow the prompts on the display to continue or replace the indicated print cartridges with genuine HP cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time Errors 267 Chapter 14 NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the print cartridges on page 99 Cause The original HP ink in the indicated print cartridges had been depleted x c Er o N gt e fe El vo 268 Troubleshooting 15 HP warranty and support Hewlett Packard provides Internet and phone support for the HP All in One This section contains the following topics e Warranty Print cartridge warranty information e Support process Before you call HP support HP support by phone Additional warranty options e HP Quick Exchange Service Japan HP Korea customer support e Prepare the HP All in One for shipment e Pack the HP All in One Warranty For more information about the warr
242. print carriage is still stalled contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There might not be sufficient voltage for the product If this did not solve the issue try the next solution Solution 5 Print a self test report Solution Print a self test report to see if the product can print To print a self test report 1 2 Load letter or A4 unused plain white paper into the input tray Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below toy Iz E lt vo 2 Q S o LT Make sure the test patterns show a complete grid and the thick color lines are complete f more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot If the product can print a self test report and can print from the computer if
243. print selection screen g 2 Inthe Edit Photo menu press the up arrow or down arrow button to highlight Brightness and then press OK 3 Press the left arrow or right arrow button to increase or decrease the brightness of the photo The current brightness selection is indicated by the vertical line on the slidebar 4 When you are done adjusting brightness press OK Related topics Print photos on page 72 Make reprints of your photos on page 93 Edit a photo before reprinting 95 Chapter 11 Apply special color effects to your photos You can apply special color effects to a photo so that it prints with a sepia hand tinted or black and white finish To change the color effects 1 Press the Menu button on the reprint selection screen E 2 Inthe Edit Photos menu press the up arrow or down arrow button to highlight Color Effect and then press OK 3 Press the up arrow or down arrow button to select one of the following color effect options and then press OK No Effect Does not apply any special color effects to your photo Black amp White Prints the photo in black and white Sepia Applies brown tones similar to photos produced in the early 1900s to your photo Antique Applies brown tones along with some pale colors to your photo With this option your photo will look like it was hand tinted Related topics Print photos on page 72 Make reprints of your photos on page 93
244. problem with the computer E Em c oO a gt fo z E Q If this did not solve the issue try the next solution Solution 2 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 222 Troubleshooting 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer 4 NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program Ef NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if
245. product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridges 254 Troubleshooting Solution 3 Remove and reinsert the print cartridges e Solution 4 Contact HP support Solution 1 Insert the print cartridges Solution One or both of the print cartridges is missing Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the contacts of the print cartridges For more information see Clean the print cartridge contacts on page 108 Cause The print cartridge was missing If this did not solve the issue try the next solution Solution 2 Remove the tape from the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Cause Protective tape was coverin
246. put tray Remove any originals you might have loaded in the HP All in One This section contains the following topics Remove the print cartridges before shipment Remove the control panel faceplate Remove the print cartridges before shipment Before you return the HP All in One make sure you remove your print cartridges ET NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan on page 272 To remove print cartridges before shipment 1 6 Remove the control panel faceplate Remove the control panel faceplate before returning the HP All in One for repair EA NOTE This information does not apply to customers in Japan For information on service AN CAUTION The HP All in One must be unplugged before following these steps Turn on the HP All in One and wait until the print carriage is idle and silent If the HP All in One will not turn on skip this step and go to step 2 Open the print cartridge door Remove the print cartridges from their slots EA NOTE Ifthe HP All in One does not turn on you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges Place the print cartridges in an airtight plastic container so they will not dry out and put them aside Do not send them with the HP All in One unless the HP customer support call agent instructs you
247. r For more information see Carriage stall on page 245 Cause The print carriage had stalled If this did not solve the issue try the next solution Solution 9 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a Bluetooth connection make sure that the connection is active and the product is turned on toy Iz E lt vo E Q S o LT If the connections are secure and nothing has printed several minutes after you sent a print job to the product check the status of the product In the HP Photosmart Software click Settings and then click Status Cause The computer was not communicating with the product If this did not solve the issue try the next solution Print troubleshooting 153 Chapter 14 Solution 10 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error The product prints meaningless characters Try the follo
248. r decrease the brightness of the photo The current brightness selection is indicated by the vertical line on the slidebar 4 When you are done adjusting brightness press OK Related topics e Print photos on page 72 Make reprints of your photos on page 93 Apply special color effects to your photos You can apply special color effects to a photo so that it prints with a sepia hand tinted or black and white finish f NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card To change the color effects 1 Press the Menu button on the photo selection screen lt 78 Use the photo features 2 Inthe Edit Photos menu press the up arrow or down arrow button to highlight Color Effect and then press OK 3 Press the up arrow or down arrow button to select one of the following color effect options and then press OK No Effect Does not apply any special color effects to your photo Black amp White Prints the photo in black and white Sepia Applies brown tones similar to photos produced in the early 1900s to your photo Antique Applies brown tones along with some pale colors to your photo With this option your photo will look like it was hand tinted Related topics Print photos on page 72 Make reprints of your photos on page 93 Edit photos using the control panel 79 Chapter 8 80 Use the
249. r legal unused plain white paper into the input tray 2 Press Setup A Press the down arrow button or the up arrow button to highlight Tools and press OK 4 Press the down arrow button or the up arrow button to highlight Align Print Cartridges and press OK 5 The HP All in One prints a test page aligns the print head and calibrates the printer Recycle or discard the page 9 NOTE Ifyou have colored paper loaded in the input tray when you align the printer the alignment will fail Load unused plain white paper into the input tray and then try the alignment again A success or failure message appears 6 Press OK to continue 106 Maintain the HP All in One To align the print cartridges from the HP Photosmart Software 1 m Load letter or A4 unused plain white paper into the input tray 4 NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again In the HP Solution Center click Settings In the Print Settings area click Printer Toolbox 4 NOTE Youcan also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services NOTE Youcan also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab a
250. r product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer toy z E te lt vo 2 Q S o LT NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it Errors 227 Chapter 14 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imagi
251. r tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side NOTE Ifthe print cartridges are installed in the wrong slots and you cannot remove them from the product contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support 262 Troubleshooting Cause The indicated print cartridges were installed incorrectly Print cartridge problem The message might indicate which cartridge is causing the problem If so try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved If the message does not indicate which cartridge is causing the problem follow these steps to determine which cartridge is the problem cartridge After you determine which cartridge is the problem cartridge continue with the first solution To determine which print cartridge is having the problem 1 Make sure the product is on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for chang
252. r the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause Protective tape was covering the print cartridges If this did not solve the issue try the next solution Solution 3 Check if print cartridges are fully inserted x e c Er o Jj e fe E vo Solution Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause The contacts on the print cartridge were not touching the contacts in the print carriage If this did not solve the issue try the next solution Solution 4 Align newly installed print cartridges Solution You must align the print cartridges to ensure excellent print quality 250 Troubleshooting If the alignment error persists and you cannot clear it your print cartridge might be defective Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp c
253. r to make borderless copies For more information see e Recommended papers for printing and copying on page 34 Load paper on page 37 Cause You were trying to make a borderless copy without using photo paper CD DVD print troubleshooting Use this section to solve any problems you might encounter while printing on CD DVD surfaces with the HP All in One This section contains the following topics The product does not detect the CD DVD holder Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the The product does not detect the CD DVD holder The product does not detect a CD DVD on the holder The product stalled while printing a CD DVD The image on my printed disc is cropped and there is ink on the CD DVD holder The product is printing on a non printable area of my disc The design is not centered on my disc The ink on the CD DVD is not drying The product reports a CD DVD size mismatch error The CD DVD holder is stuck in the storage area toy c E lt vo 2 Q S o remaining solutions until the issue is resolved Solution 1 Push the CD DVD holder into the CD DVD tray Solution 2 Remove the CD DVD holder from the storage area Solution 3 Place the CD DVD on the CD DVD holder Solution 4 Load the next disc on the C
254. r until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program f NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software E Em c oO a gt fe z E Q Error occurred while communicating with the product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved
255. re that came with the product 150 Troubleshooting Cause Printing a borderless image from a non HP software application produced unexpected results The product is not responding Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product Solution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 4 Check the printer driver status Solution 5 Wait until the product completes the current operation Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely Solution 9 Check the connection from the product to your computer Solution 10 Reset the product Solution 1 Turn on the product Solution Look at the On light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load paper on page 37 Cause The product was o
256. re you are using for additional information Cause Your design was not the correct size for the CD DVD you loaded If this did not solve the issue try the next solution Solution 2 Load a new CD DVD with the printable side up Solution f you have already burned your content onto the CD DVD you might need to burn your contents again onto a new disc Load the new disc onto the CD DVD holder with the printable side up Reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray and try your print again Cause You loaded the CD DVD upside down on the holder Troubleshooting The design is not centered on my disc Solution Change the software settings to center and size your design for the disc you are using Refer to the documentation or the online help of the software you are using for additional information Cause Your design settings were not correct The ink on the CD DVD is not drying Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Use inkjet printable discs e Solution 2 Load a new CD DVD with the printable side up Solution 1 Use inkjet printable discs Solution Make sure that the CD DVD you use is compatible for inkjet printing Inkjet printable discs n
257. reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer toy z E te lt vo 2 Q S o LT NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it Errors 217 Chapter 14 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart
258. replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the Print quality troubleshooting 137 x c Er o Jj fe El vo Chapter 14 self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Check the estimated ink levels on page 98 Print a self test report on page 114 Clean the print cartridges on page 107 Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 5 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was damaged The printout has a horizon
259. res tab 7 Select the Show Preview Before Printing check box 8 Click OK and then click Print or OK in the Print dialog box Your print job displays in the preview window 9 In the HP preview window do one of the following To print click Start Printing e Tocancel click Cancel Printing Change the default print settings If there are settings that you frequently use for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK Printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list f NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is change them or create your own shortcuts for commonly used tasks Use the Printing Shortcuts tab for the following print tasks General Everyday Printing Print documents quickly Photo Printing Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch HP Photo Papers Photo Printing With White Bord
260. rint cartridges 103 Chapter 12 To insert a print cartridge into the print cartridge protector A Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place 2 5 rt D E f EE Uu 2 a E 1 e 3 To remove the print cartridge from the print cartridge protector A Press down on the top of the print cartridge protector to release the print cartridge and then gently remove the print cartridge out of the print cartridge protector Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap White fabric Wash the fabric in cold water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia A CAUTION Always use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric 104 Maintain the HP All in One Ink backup mode Use the ink backup mode to operate the HP All in One with only one print cartridge The ink backup mode is initiated when a print cartridge is removed from the print cartridge carriage During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as copying or printing from a memory card Ef NOTE When the HP All in One operates in ink backup mode a message is displayed on screen
261. rint job was started from the computer CD DVD holder not found Solution Load a printable disc onto the CD DVD holder with the printable side up Lower the CD DVD tray Push the holder forward until the lines on the CD DVD holder line up to the white lines on the CD DVD tray The end marked with arrows goes into the CD DVD tray first To continue press OK toy Iz E te lt vo E a S o LT Cause The CD DVD holder was not inserted or it was not pushed in far enough CD DVD not found Solution Remove the CD DVD holder from the CD DVD tray Load a printable disc onto the CD DVD holder with the printable side up and then push the CD DVD holder back into the CD DVD tray until the lines on the holder line up to the white lines on the CD DVD tray To continue press OK Errors 193 E E c oO v gt fo z E Chapter 14 194 Cause A printable CD DVD was not found in the holder Scan errors Review this section if you receive an error such as one of the following An error occurred communicating with the scanning device The scanning device could not be initialized The scanning device could not be found An internal error has occurred The computer cannot communicate with the scanning device NOTE Before starting to troubleshoot make a copy to verify that the hardware is functioning correctly If you cannot make a copy see Troubleshooting on page 11
262. rmation on calling for technical support Cause The revision number of the product firmware did not match the revision number of the software Memory is full Solution Try making fewer copies at a time Cause The document you were copying exceeded the memory of the product Photo tray problem toy z E lt vo 2 Q S o LT Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Load more paper in the photo tray Solution 2 Make sure paper is loaded correctly in the photo tray Solution 3 Remove excess paper from the photo tray Solution 4 Make sure the sheets of paper are not stuck together Solution 5 Make sure the photo paper is not curled Solution 6 Load one sheet of paper at a time Errors 189 Chapter 14 Solution 1 Load more paper in the photo tray Solution If the photo tray is empty or there are only a few sheets remaining load more paper in the photo tray If there is paper in the photo tray remove the paper tap the stack of paper against a flat surface and reload the paper into the photo tray Follow the prompts on the display or the computer screen to continue your print job Do not overload the photo tray make sure the stack of photo paper fits within the photo tray
263. rocessed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch with or without tabs and 13 x 18 cm 5 x 7 inch HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol gt HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high resolution usage A smooth matte finish makes it ideal for your highest quality documents HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers HP All in One Paper or HP Printing Paper HP All in One Paper is specifically designed for HP All in One products It has an extra bright blue white shade that produces sharper text and richer colors than ordinary multifunction papers HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of t
264. rocessor and many other applications as editable text Learning to use OCR software correctly is important if you want to obtain the best results Do not expect scanned text documents to be letter perfect the first time you use your OCR software Using OCR software is an art that takes time and practice to master Related topics Use the HP Photosmart Software on page 14 Edit a scanned document 83 Chapter 9 Stop scanning To stop scanning A Press Cancel on the control panel 84 Use the scan features 10 Use the copy features The HP All in One enables you to produce high quality color and black and white copies on a variety of paper types including transparencies You can enlarge or reduce the size of an original to fit a specific paper size adjust the darkness of the copy and use special features to make high quality copies of photos including borderless copies XE TIP Forthe best copy performance on standard copy projects set the paper size to Letter or A4 the paper type to Plain Paper and the copy quality to Fast This section contains the following topics e Make a copy Preview your copy job Change the copy settings for the current job Change default copy settings e Perform special copy jobs Stop copying Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Make sure you have paper loaded in the input tray Copy
265. rt click Programs or All Programs and then click Accessories Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete Errors 207 E E c oO v gt fo z E a Chapter 14 208 6 c Select the appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools Removing optional Windows components that you do not use d After selecting the components to remove click OK Install the software To install the software a Insert software CD into the CD ROM drive of the computer The software installation will start automatically NOTE Ifthe installation does not run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d setup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter b Follow the prompts on the computer screen to install the software Try using the product again Cause The software needed to be completely uninstalled and reinstall
266. ry card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was not fully inserted CD DVD is upside down Solution Make sure the CD DVD is snapped onto the CD DVD holder with the printable label side up E Em c oO n gt z E Q Cause The CD DVD was loaded upside down on the CD DVD holder CD DVD printing problem Solution Make sure that there is sufficient space behind the product and that the CD DVD exit slot on the back of the product is not blocked If the product is placed close to a wall move it at least 7 5 cm 3 inches away from the wall Cause The product stalled while printing 236 Troubleshooting CD DVD size mismatch Solution Replace the CD DVD currently loaded on the CD DVD holder with a CD DVD that is the same size as specified in the print job or cancel the print job and start again to specify the correct size in the software Cause The size of the CD DVD currently loaded on the CD DVD holder did not match the size you specified when you started the print job from the computer Paper messages The following is a list of paper related error messages Paper upside down Paper orientation error e Cannot load paper from input tray Ink is drying Out of paper Paper jam or misfeed e Paper mismatch Wrong paper width Paper upside down Solution Load paper in the inp
267. s If you receive an error message about the print cartridges see Print cartridge messages on page 245 for more information Work with print cartridges 105 2 5 Led 2 Ej E D gu U 2 e 3 D Chapter 12 This section contains the following topics Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Align the print cartridges The product aligns the cartridges every time a new print cartridge is installed You can also align the print cartridges to help resolve print quality issues Aligning the print cartridges ensures high quality output NOTE If you remove and reinstall the same print cartridge the product will not prompt you to align the print cartridges The product remembers the alignment values for that print cartridge so you do not need to realign the print cartridges To align newly installed print cartridges A When prompted ensure plain white letter or A4 paper is loaded in the input tray then press OK NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again The product prints a test page aligns the print cartridges and calibrates the printer To align the print cartridges from the control panel at any time 1 Load letter A4 o
268. s see the printed documentation that came with the product Errors 265 Chapter 14 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket E m c o n gt e z 2 Q 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts on the print cartridges that are experiencing the problem 266 Troubleshooting Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers X TIP Coffee filters are lint free
269. s 136 fax problems poor print quality 136 file invalid name 231 supported formats 231 unreadable 230 unsupported formats 231 firmware revision mismatch 189 fit to page 90 fit to page fails 174 G glass clean 115 greeting cards load 44 H Hagaki load 40 help menu 13 Home button 11 286 l images crop 76 94 edit scanned 83 reprint 93 rotate 75 94 scan 81 zoom 76 94 improper shutdown 243 index cards load 40 ink drying time 237 low 161 245 sprays inside HP All in One 162 streaks on the back of paper 146 ink cartridges HP ink depleted 267 ink levels icons 12 ink levels check 98 ink supplies purchase 117 ink removing ink from skin and clothing 104 ink backup mode 105 install software troubleshoot 119 invalid file name 231 iron on transfers 66 J jams paper 49 L labels load 44 specifications 277 landscape orientation 54 language set 19 legal paper copy 87 load 37 specifications 277 letter paper copy 87 load 37 specifications 277 lid backing clean 115 lighten copies 89 load 13 x 18 cm photo paper 37 5 x 7 inch photo paper 37 A4 paper 37 envelopes 42 full size paper 37 greeting cards 44 Hagaki 40 index cards 40 iron on transfers 44 labels 44 legal paper 37 letter paper 37 original 33 postcards 40 small size photo paper 37 transparencies 44 M maintain print cartridge 105 maintenance align print cartridges 106 cartridges 105 check ink levels 98 clean exteri
270. s EUER E Fere Re SERES 279 HP inkjet supplies recycling program seess mmm 279 Energy Star motlce iet RUE DH IE E Oa EAEE AEREA 279 Disposal of waste equipment by users in private households in the European Bam 280 hizennliodieie c c 280 Regulatory model identification number seem 281 FCC Statement ME 281 Notice to users In KOrea i oboe ict eaten Etpe FH aedes a eee eee 282 VCCI Class B compliance statement for users in Japan seeeeeenee 282 Notice to users in Japan about the power cord sssssee emm 282 Noise emission statement for Germany ssssssseee eee 282 Toxic and hazardous substance table sssssseseee enm eene 282 Declaration of conformity European Economic Area seee 283 HP Photosmart C5500 All in One series declaration of conformity 283 bI e Er DE 285 1 HP Photosmart C5500 All in One series Help For information about the HP All in One see HP All in One overview on page 9 Find more information on page 17 Finish setting up the HP All in One on page 19 How do I on page 31 Load originals and load paper on page 33 Print from your computer on page 51 Use the photo features on page 71 Use the scan features on page 81 Use the copy features on
271. s and availability vary by product country region and language Before you call HP support Software programs from other companies might be included with the HP All in One If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company If you need to contact HP support do the following before you call 1 Make sure that a The product is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Resetthe product a Turn off the product by pressing the On button b Unplug the power cord from the back of the product c Plug the power cord back into the product d Turn on the product by pressing the On button 3 To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP Web site for updated information or troubleshooting tips for the product 4 Ifyou are still experiencing problems and need to speak with an HP support representative do the following a Have the specific name of the product as it appears on the control panel available Print a self test report Make a color copy to have available as a sample printout Be prepared to describe your problem in detail Have your serial number ready
272. sage will not prevent you from making the changes Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears Click the check box next to Do not show this message again Run the Disk Cleanup utility to delete temporary files and folders To run the Disk Cleanup utility Install the software To install the software On the Windows taskbar click Start click Programs or All Programs and then click Accessories Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete Select the appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools e Removing optional Windows components that you do not use After selecting the components to remove click OK Insert software CD into the CD ROM drive of the computer The software installation will start automatically toy Iz E lt vo 2 Q S LT f NOTE If the installation does no
273. selection screen E 2 In the Edit Photo menu press the up arrow or down arrow button to highlight Rotate and then press OK 3 Press the right arrow button repeatedly to rotate the image clockwise in 90 degree increments 4 When you are done rotating the image press OK Related topics Print photos on page 72 Make reprints of your photos on page 93 Zoom and pan to crop a photo The HP All in One enables you to zoom in or out and print any particular portion of a photo When you print the photo only the cropped area shown on the display prints 94 Use the reprint features To crop a photo 1 Press the Menu button on the reprint selection screen g 2 In the Edit Photo menu press the up arrow or down arrow button to highlight Crop and then press OK 3 Press the Zoom in button or the Zoom out button to zoom closer to or farther away from the subject of the photo a Q An outline appears on the photo to show you an approximate view of the area that will print 4 Press the arrows on the directional pad to pan around the photo and select a specific area to print 5 Press OK to crop the photo Related topics Print photos on page 72 Make reprints of your photos on page 93 Adjust the brightness of your photos You can adjustthe brightness of a photo so that it prints lighter or darker than your original To adjust the brightness 1 Press the Menu button on the re
274. sure you use the power cord that came with the product Solution Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adapter 3 Power outlet f you are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e Ifyou plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be a problem with the power outlet Cause The product was not being used with the power cord provided If this did not solve the issue try the next solution boy z E lt vo 2 Q S o Solution 2 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution Setup troubleshooting 121 Chapter 14 Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly
275. system which provides enhanced quality color photos v c e Ed a T v lt E When you want to print regular text documents swap the black print cartridge back in Use a print cartridge protector or an airtight plastic container to keep your print cartridge secure when it is not being used Related topics Replace the print cartridges on page 99 Use the print cartridge protector on page 103 Use the print cartridge protector In some countries regions when you purchase a photo print cartridge you might also receive a print cartridge protector In other countries regions a print cartridge protector comes in the box with the HP All in One If neither your print cartridge nor the HP All in One came with a print cartridge protector you can use an airtight plastic container to protect your print cartridge NOTE Ifyou use a plastic container make sure the ink nozzles on the print cartridge do not touch the plastic The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used Whenever you remove a print cartridge from the HP All in One with the intention of using it again later store it in the print cartridge protector For example store the black print cartridge in a print cartridge protector if you are removing it so you can print high quality photos with the photo and tri color print cartridges Work with p
276. t disable it To disable the service a Onthe Windows taskbar click Start right click My Computer and then click Manage The Computer Management appears Double click Services and Applications and then double click Services In the right pane right click Lexbceserver and then click Properties On the General tab in the Service status area click Stop From the Startup type drop down menu select Disabled and then click OK f Click OK to close the dialog box 5 Backup the Registry oaos A CAUTION Incorrectly editing the registry might severely damage your system Before making changes to the registry back up valuable data on the computer To back up the Registry a On the Windows taskbar click Start b Depending on your operating system do one of the following n Windows Vista In Start Search type regedit and then press Enter When the User Account Control dialog box appears click Continue n Windows XP Click Run When the Run dialog box appears type regedit and then press Enter The Registry Editor appears E E c oO v gt fo z E Q c Inthe Registry Editor select My Computer d With My Computer highlighted click File and then click Export e Browse to a storage location that is easy for you to remember for example My Documents or Desktop f In the Export Range area select All 200 Troubleshooting g Enter a filename for the backed up Registry HP
277. t is incorrect OF MISSING os eieiei teta de re poe e nsn edebat xn e epu a tuus aiiiar 170 The scan feature does not work sssssssseeeeeeenneene eene enne 171 Copy troubleshooting oreet te crue ext d ceto PE Dep Ea EP EUR a eei ended ed edd 172 Nothing happens when try to copy eene eene 172 Fit to Page is not working as expected emen 174 The image is cropped when I make a borderless copy sse 175 A borderless copy has white space around the edges ssseeene 176 CD DVD print troubleshooting eeeeene emen emm ener 177 The product does not detect the CD DVD holder ee 177 The product does not detect a CD DVD on the holder eene 179 The product is printing on a non printable area of my disc ssseeeese 180 The ink on the CD DVD is not drying sese meme 181 go rcm c M M 182 MDC cm ER 182 EXNLILCnceD ccs H 230 Genesral ser messages oce Eco xe ceci ese ed teach ape etate Deuda rk aR PE Orai 232 Iu MM CIL M E 237 Power and connection messages sssssseee eee nennen 242 Print cartridge messages iuris ii eden cans rea enne t rate dae bates Reade eae cad e eee ac aia 245 HP warranty and support Waranty eese onin ea
278. t Packard 3000 Hanover St Palo Allo 94304 U S A 650 857 1501 Regulatory notices 283 Chapter 16 4 4 1 z zi 1 a E 3 3 to E 284 Technical information Index Symbols Numerics 10 x 15 cm photo paper copy 87 specifications 277 13 x 18 cm photo paper load 37 2 pages on 1 print 65 4 pages on 1 print 65 4 x 6 inch 10 x 15 cm borderless photos print 58 4 x 6 inch photo paper copy 87 5 x 7 inch photo paper load 37 A A4 paper load 37 addresses print 67 after the support period 271 align print cartridges 106 alignment failed 249 print cartridges 249 B back arrow 11 best copy quality 88 blank copy 176 scan 169 Bluetooth accessibility 27 passkey authentication 27 print from a computer 24 security settings 27 Bluetooth settings 26 booklet printing 63 borderless photos copy has borders 176 crop is wrong 175 print 58 brightness change in print 55 Browsing photos 20 buttons control panel 10 C cancel button 11 copy 92 print job 69 scan 84 carriage jam 183 stalled 189 Carriage stall 245 cartridge 105 cartridges See print cartridges choose paper 34 clean exterior 116 glass 115 lid backing 115 print cartridge contacts 108 print cartridge ink nozzle area 111 print cartridges 107 color dull 141 color graphics display copy preview 86 crop original 91 shift margin 91 color tone change in print 55 communication problems test failed 243 tw
279. t cartridge nozzles needed to be cleaned If this did not solve the issue try the next solution Solution 5 Check the print catridges Solution Check the estimated ink levels in the print cartridges 140 Troubleshooting f NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see e Check the estimated ink levels on page 98 e Print a self test report on page 114 e Clean the print cartridges on page 107 Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 6 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe
280. t quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution Some inkjet products require a special kit called the HP Paper Feed Cleaning Kit to clean the paper feed rollers and resolve this issue To see ifthis affects your product go to www hp com support Search for HP Paper Feed Cleaning Kit for more information about this kit and to check whether it is required for your product Cause The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit If this did not solve the issue try the next solution Solution 5 Clean the rollers Solution Clean the rollers Make sure you have the following materials available Lint free cloth or any soft material that will not come apart or leave fibers Distilled filtered or bottled water toy Iz E lt vo 2 a S o Errors 239 Chapter 14 x e c Er o n gt e fe Ss vo To clean the rollers 1 Turn off the product and remove the power cord 2 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 3 Dip the lint free cloth into the purified or distilled water and squeeze any excess water from it Clean the rubber rollers to remove any dust or dirt buildup Replace the
281. t re tape the print cartridges Doing so can result in clogs ink failure and bad electrical connections Work with print cartridges 101 Chapter 12 6 Hold the print cartridge with the HP logo on top and insert the new print cartridge into the empty cartridge slot Make sure you push the print cartridge in firmly until it snaps into place If you are installing the tri color print cartridge slide it into the left slot If you are installing a black or photo print cartridge slide it into the right slot E E El 5 5 E gt 7 n U 5 3 7 8 When prompted press OK The product prints a print cartridge alignment page Recycle or discard the alignment page NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 102 Maintain the HP All in One Related topics Align the print cartridges on page 106 Use a photo print cartridge on page 103 Use the print cartridge protector on page 103 Use a photo print cartridge You can optimize the quality of the color photos you print and copy with the HP All in One by purchasing a photo print cartridge Remove the black print cartridge and insert the photo print cartridge in its place With the tri color print cartridge and photo print cartridge installed you have a six ink
282. t run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d setup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter Follow the prompts on the computer screen to install the software Try using the product again 4 a b c d 5 a b 6 Cause The source of the error was unknown Setup troubleshooting 129 E E c oO v gt fo z E a Chapter 14 The registration screen does not appear Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Photosmart C5500 All in One series and then clicking Product Registration Cause The registration screen did not launch automatically The registration screen did not launch automatically Uninstall and reinstall the software 130 If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One To uninstall and reinstall the software 1 On the Windows taskbar click St
283. t using the visual keyboard on page 14 Set the HP All in One to be invisible to Bluetooth devices You can set the HP All in One to be either Visible to all Bluetooth devices public or Not visible to any private e Visible to all This is the default accessibility level Any Bluetooth device within range can print to the HP All in One e Notvisible Only Bluetooth devices that have stored the device address of the HP All in One can print to it To set the product to be Not visible 1 Press Setup A 2 Press the down arrow button until Bluetooth is highlighted and then press OK 3 Press the down arrow button until Visibility is highlighted and then press OK 4 Press the down arrow button to select Not visible and then press OK The product is inaccessible to Bluetooth devices that have not stored its device address Reset Bluetooth settings on the HP All in One You can reset all of the Bluetooth settings on the HP All in One to the factory defaults 28 Finish setting up the HP All in One NOTE Only select Reset Bluetooth if you want all of the HP All in One Bluetooth settings returned to factory defaults To reset the Bluetooth settings 1 Press Setup A 2 Press the down arrow button until Bluetooth is highlighted then press OK 3 Press the down arrow button until Reset Bluetooth is highlighted then press OK Connect to a Bluetooth device 29 Chapter 4 zi m ET o t m o
284. tact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Product stall error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reset the product e Solution 2 Contact HP support Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Solution 2 Contact HP support toy c E te lt vo E a S o LT Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the product Errors 187 Chapter 14 Mechanism error Try the following solutions to resolve the issue Solutions are listed in order
285. tal band of distortion near the bottom of a borderless print 138 Try the following solutions if your borderless print has a blurry band or line on the bottom of it Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary Troubleshooting For more information see Recommended papers for printing and copying on page 34 Information on paper on page 132 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing Bf NOTE For maximum dpi
286. tart click Control Panel and then click Printers and Faxes 2 Make sure the correct product is set as the default printer The default printer has a check mark in a black circle next to it 3 Ifthe wrong product is set as the default printer right click the correct product and select Set as Default To verify the print driver 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers The port that the product is using is highlighted and has a check mark next to it The product should be set to use a DOT4 or the USBOOX where X is replaced by a number port 4 Ifthe product is using the wrong port click the correct port to select it The port that the product is now using is highlighted and has a check mark next to it Click the Advanced tab 6 Check the driver listed in the Driver drop down menu to verify that the product is using the correct driver The name of your product should be listed as the driver Windows XP On the Windows taskbar click Start click Control Panel and E then click Printers and Faxes E 2 Right click the icon next to the product and select Properties E 3 Click the Ports tab to verify that the product is using the correct port 2 fe e Errors 211 E E c oO v gt fo z E a Chapter 14 7 8 If the wrong driver is selected select the correct
287. tem do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Double click the icon for your product to open the print queue On the Printer menu click Cancel all documents or Purge Print Document and then click Yes to confirm 212 Troubleshooting 4 If there are still documents in the queue restart the computer and try printing again after the computer has restarted Check the print queue again to make sure it is clear and then try to print again If the print queue is not clear or if it is clear but jobs are still failing to print proceed to the next solution Cause The print queue needed to be manually cleared If this did not solve the issue try the next solution Solution 7 Stop and restart the print spooler Solution Restart the print spooler To stop and restart the print spooler 1 2 3 4 5 On the Windows taskbar click Start and then click Control Panel Double click Administrative Tools and then double click Services Scroll down the list and click Print Spooler and then click Stop to stop the service Click Start to restart the service and then click OK Restart the computer and try printing again after the computer has restarted Cause The print spooler needed to be restarted If this did not solve the iss
288. ter 14 covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Cause The protective plastic tape was only partially removed from the print cartridge Ink is spraying the inside of the product when I print a photo Solution Make sure you load photo paper in the input tray before you print a borderless print job For more information see Load full size paper or small size photo paper on page 37 Cause You were using the wrong paper type The borderless print settings require you to print on photo paper Memory card troubleshooting Use this section to solve these memory card problems My memory card no longer works in my digital camera The Photo light next to the memory card slots is blinking The Attention light blinks when insert my memory card or storage device The product does not read the memory card 162 Troubleshooting The photos on the memory card do not transfer to my computer e Photos in a connected digital camera with PictBridge do not print My memory card no longer works in my digital camera Solution Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format For more information see the docu
289. ter 8 Q ma 5010 um T OF A E 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II Front USB port for storage devices To insert a memory card 1 Make sure the product is on 2 Insert the memory card or storage device into the appropriate slot The memory card area has a Photo light below the camera icon that indicates the status of the memory card When it is solid green your photos are ready to be viewed A CAUTION Do not pull out the memory card while the Photo light is flashing A flashing light means the product is accessing the memory card Wait until the light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the product or memory card 4 NOTE The product only recognizes the JPG and TIF file formats on your memory card or storage device Print photos You can print the photos on your memory card or storage device in a variety of sizes from 10 x 15 cm 4 x 6 inch up to the size of letter or A4 paper
290. test report 114 set print options 52 56 settings Bluetooth 26 country region 19 language 19 setup button 11 menu 13 shift left margin 91 ship your device 273 sleep state 12 smeared ink 133 software application print from 51 software installation reinstall 130 uninstall 130 speed copy 88 print 54 start copy black 11 start copy color 11 stop copy 92 print job 69 scan 84 Store Demo 22 support contact 270 support process 269 System requirements 277 T T shirt transfers See iron on transfers technical information copy specifications 278 paper specifications 277 print specifications 278 scan specifications 278 system requirements 277 telephone numbers support 270 text cut off 159 dotted lines on scan 170 enhance on copies 92 incorrect format on scan 170 incorrect or missing on scan 170 jagged 148 meaningless characters 154 not filled in 136 smooth fonts 148 Tips Slideshow 22 transparencies copy 87 load 44 specifications 277 troubleshoot cd dvd print 177 fax problems 136 incorrect measurements 125 jams paper 49 language display 124 print quality 133 Readme file 119 Index setup 119 USB cable 122 troubleshooting copy 172 error messages 182 memory card 162 print 149 scan 167 two sided prints 62 63 U uninstall software 130 USB cable communication lost 244 USB cable installation 122 V visibility Bluetooth 26 Ww warranty 269 271 Web pages print 69 Z zoom button 11
291. that the cable does not exceed 3 meters 9 8 feet in length If another USB cable is available try using that one instead Restart the computer After the computer restarts try to scan again Cause The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Troubleshooting Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 On the Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with you
292. the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More 7 Select the type of paper that you have loaded and then click OK 9t View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software Change the print settings for the current job 53 Chapter 7 To view the print resolution 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate print quality setting for your project 8 Click the Resolution button to view the print resolution dpi for the paper type and print quality combination you selected on Change the print speed or quality The HP All in One automatically chooses a print quality and speed setting depending on the
293. the connection from the product to your computer e Solution 3 Install the HP Photosmart Software e Solution 4 Start the HP Photosmart Software Solution 1 Turn on your computer Solution Turn on your computer Cause The computer was not turned on If this did not solve the issue try the next solution Solution 2 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a Bluetooth connection make sure that the connection is active and the product is turned on For more information see the Start Here guide Cause The product was not connected to the computer If this did not solve the issue try the next solution Solution 3 Install the HP Photosmart Software Solution Insert the HP Photosmart installation CD and install the software For more information see the Start Here guide Cause The HP Photosmart Software might not have been installed 168 Troubleshooting If this did not solve the issue try the next solution Solution 4 Start the HP Photosmart Software Solution Start the software you installed with the product and try scanning ag
294. the image The image is cropped when I make a borderless copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved toy c E lt vo 2 a S o LT e Solution 1 Use Fit to Page to enlarge the photo Solution 2 Use Fit to Page to reduce the original to fit on the paper Solution 1 Use Fit to Page to enlarge the photo Solution If you want to enlarge a photo to fit a full size page without cropping the edges use Fit to Page For more information see Resize an original to fit onto letter or A4 paper on page 90 Cause The product cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original Copy troubleshooting 175 E E c oO a gt fo z E a Chapter 14 If this did not solve the issue try the next solution Solution 2 Use Fit to Page to reduce the original to fit on the paper Solution f your original is larger than the paper in the input tray use the Fit to Page feature to reduce your original to fit on the paper in the input tray For more information see Resize an original to fit onto letter or A4 paper on page 90 Cause The original was larger than the paper in the input tray The
295. the power cord and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the product 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the product Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One Clean the HP All in One 115 Chapter 12 To clean the lid backing 1 Turn off the product unplug the power cord and raise the lid 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing 2 5 Dd 2 Ej E D gu U 2 5 e 3 D 3 Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing 4 If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful not to spill alcohol on the glass or exterior of the product as this might damage it 5 Plug in the power cord and then turn on the prod
296. ting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer 5 If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse 6 Check the USB cable to make sure it is functioning properly NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length 7 If another USB cable is available try using that one instead Troubleshooting 8 9 Restart the computer After the computer restarts try to scan again Cause The product was not properly connected to the computer If this did not solve the issue try the next solution Solution 7 Try scanning with Windows Image Acquisition WIA Solution Try scanning with Windows Image Acquisition WIA instead of the HP Solution Center To scan using WIA 1 2 mco mm Make sure the product is turned on Verify that the USB cable is securely plugged into the USB port on the back of the product The USB icon on the
297. to Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position on the left side EA NOTE Make sure the scanner is idle and has returned to its parked position before turning off the HP All in One Press the On button to turn off the HP All in One options in Japan see HP Quick Exchange Service Japan on page 272 z 2 2 3 D ke lt gt 2 lt ES a x Prepare the HP All in One for shipment 273 Chapter 15 To remove the control panel faceplate 1 Press the On button to turn off the HP All in One 2 Unplug the power cord and then disconnect it from the HP All in One Do not return the power cord with the HP All in One 3 Remove the control panel faceplate as follows a Place your hands on each side of the control panel faceplate b Place the fingertips of your left hand in the small gap under the display and then pry the faceplate down and to the right 4 Retain the control panel faceplate Do not return the control panel faceplate with the HP All in One A CAUTION The replacement HP All in One might not come with a control panel faceplate Store your control panel faceplate in a safe place and when the replacement HP All in One arrives reattach your control panel faceplate You must attach your control panel faceplate to use the control panel functions on the replacement HP All in One EA NOTE See
298. to 20 20 Up to 20 Photo paper 236 gsm 8 5 x 11 inch 216 x 279 n a Up to 40 25 n a mm Photo paper Maximum capacity T Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently EA NOTE For a complete list of supported media sizes see the printer driver Specifications 277 4 4 1 z zi 1 2e 5 3 3 fo E Chapter 16 Print specifications Print speeds vary according to the complexity of the document Panorama size printing Method drop on demand thermal inkjet Language PCL3 GUI Copy specifications Copy resolution up to 4800x1200 optimized dpi output using a scan resolution of 1200x1200ppi Digital image processing Up to 50 copies from original varies by model Zoom to 400 fit to page Copy speeds vary according to the complexity of the document Scan specifications mage editor included ntegrated OCR software automatically converts scanned text to editable text if installed Twain compliant interface Resolution up to 1200 x 2400 dpi optical varies by model 19200 dpi enhanced software Color 48 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Print resolution To find out about the printer resolution see the printer software For more information see View the print resol
299. tridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode f NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Print cartridge warranty information on page 269 Cause The print cartridge was damaged toy c E lt vo 2 Q S o LT Incompatible print cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the print cartridge e Solution 2 Contact HP support for service Errors 259 Chapter 14 Solution 1 Check the print cartridge Solution Check to make sure you are using the correct print cartridges for your product For a list of compatible
300. try the next solution Solution 3 Disconnect and reconnect the USB cable Solution Disconnect the USB cable from the computer and product and then reconnect it E x fe c Er o N gt fe E vo 2 3 4 To disconnect and reconnect the USB cable 1 Disconnect the USB cable from the product Disconnect the USB cable from the computer Leave the USB cable disconnected for 5 6 seconds Reconnect the USB cable to the product and the computer Do cu ule A MEIS j 210 Troubleshooting After reconnecting the USB cable the product should start printing the jobs in queue NOTE Ifyou are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer 5 If the product does not start printing automatically start another print job Cause The USB cable needed to be disconnected If this did not solve the issue try the next solution Solution 4 Verify that the product is set as the default printer Solution Check to make sure the product is set as the default printer and it is using the correct printer driver To verify that the product is set as the default printer 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click S
301. type NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper 8 Select the Borderless check box if it is not already checked If the borderless paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size 9 Click OK and then click Print or OK in the Print dialog box NOTE Donotleave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print a photo on photo paper To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output For photo printing HP recommends that you use HP Advanced Photo Paper with the HP All in One To print a photo on photo paper 1 Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray or full size photo paper in the main input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer Perform special print jobs 59 Chapter 7 10 11 12 Click the button that opens the Properties dialog box Depending on your software application this button might be called Pr
302. uct 3 Zk Menu Presents a set of options related to the current display 4 45 Back Returns to the previous screen on the display 5 OK OK Selects a menu setting value or photo on the display 6 Directional pad Allows you to navigate through photos and menu options by pressing the up down left or right arrow buttons If you are zooming in on a photo you can also use the arrow buttons to pan around the photo and select a different area to print 7 Zoom in Zooms in to enlarge the image on the display You can also use this button together with the arrows on the directional pad to adjust the crop box for printing 8 Zoom out Zooms out to show more of a photo If you press this button when a photo is shown on the display at 10096 the Fit to Page feature is applied to the photo automatically 9 c Attention light Indicates a problem occurred See the display for more information 10 rJ Print Photos Prints the photos selected on your memory card If no photos are A currently selected the product prints the photo currently showing on the display 11 a Red Eye Removal Turns the Red Eye Removal feature on or off This feature turns on when a memory card is inserted The product automatically corrects red eye coloring in all the photos in the print queue 12 G Start Copy Black Starts a black and white copy 13 Start Copy Color Starts a color copy 14 Start Scan Opens the Scan Menu where you can select a destination for
303. uct Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One A CAUTION To avoid damage to the exterior of the HP All in One do not use alcohol or alcohol based cleaning products Turn off the HP All in One To avoid damaging the product you must properly shut it down by using the On button located on the product Wait until the On light turns off before you unplug the power cord or turn off a power strip 116 Maintain the HP All in One 13 Shop for ink supplies For a list of print cartridge numbers see the printed documentation that came with the HP All in One You can also use the software that came with the HP All in One to find out the reorder number for all the print cartridges You can order print cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges To order genuine HP supplies for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Ordering print cartridges online is not supported in all countries regions If it is not supported in your
304. ue If this did not solve the issue try the next solution Solution 7 Clear the paper jam Solution Clear the paper jam For more information see Clear paper jams on page 131 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something E Em c oO a gt fo z E Q A CAUTION Be careful not to force the print cartridge carriage If the carriage is stuck forcing it to move will damage the printer For more information see Carriage stall on page 245 Cause The print carriage had stalled If this did not solve the issue try the next solution 156 Troubleshooting Solution 9 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a Bluetooth connection make sure that the connection is active and the pr
305. ue try the next solution Solution 8 Verify whether the software application has a problem Solution Verify whether the software application is the problem To verify the software application 1 2 Close the software application and reopen it Try to print again from the software application NOTE The printer might not support printing from a DOS application Determine if the software application is Windows based or DOS based by checking the system requirements of the application toy c E te lt vo 2 Q S o Try printing from Notepad to see if the issue is the software application or the driver To print from Notepad a On the Windows taskbar click Start and then click Programs or All Programs b Click Accessories and then click Notepad Errors 213 Chapter 14 c Type a few characters of text into Notepad d Click File and then click Print 4 If printing is successful from Notepad but not the software application contact the manufacturer of that application for support Cause Thesoftware application was failing or could not communicate with the print driver correctly Product might not be correctly installed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset th
306. urned off If this did not solve the issue try the next solution Solution 2 Connect the product to the computer Solution If the product is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below toy c E lt vo E a S o Cause The product was not connected to the computer Improper shutdown Solution Press the On button to turn the product on and off Errors 243 Chapter 14 Cause The last time the product was used it was not turned off properly If the product is turned off by turning off the switch on a power strip or by using a wall switch the product might be damaged Two way communication lost Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product Solution 2 Connect the product to the computer Solution 1 Turn on the product Solution Look at the display on the product If the display is blank and the On light is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned
307. using ink backup mode toy Iz E te lt vo E a S o LT Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was damaged Print quality troubleshooting 143 Chapter 14 Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear XX TIP After reviewing the solutions in this section you can go to HP s Web site to see if there is additional troubleshooting help For more information go to www hp com support e Solution 1 Check the print settings e Solution 2 Use a higher quality image e Solution 3 Print the image in a smaller size Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 53 Change the print speed or quality on page 54 Print using Maximum dpi on page 6
308. using the control panel NOTE To use the scan features the HP All in One and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to scanning To verify that the HP Photosmart Software is running on a Windows computer look for the HP All in One icon in the System tray at the lower right side of the screen near the time NOTE Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All in One to lose some of its scan functionality If this happens you can restore full functionality by restarting your computer or by starting the HP Photosmart Software Scan an image 81 Chapter 9 NOTE When scanning the HP Photosmart Software enables you to save an image in the following file formats BMP DCX FPX GIF JPG PCD PCX and TIF To scan to a computer 1 Load your original print side down on the right front corner of the glass 2 Press Start Scan on the control panel 3 Press the down arrow button to highlight Scan to Computer and then press OK 4 The Scan To menu appears on the display Press the down arrow button to select the job shortcut you want to use and then press OK NOTE Job shortcuts define scan parameters such as the software application dpi and color settings so you do not need to set them for each scan job A preview image of the scan appears on your computer where you can
309. ut of paper toy z E vo 2 Q S o If this did not solve the issue try the next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application XX TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer Print troubleshooting 151 Chapter 14 If this did not solve the issue try the next solution Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status A Inthe HP Solution Center click the Status tab Cause The status of the printer driver had changed If this did not solve the issue try the next solution Solution 5 Wait until the product completes the current operation Solution If the product is performing another task such as copying or scanning your print job will be delayed until the product completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the product display to see if there are any messages Cause The product was busy with another task If this did not solve the issue try the next solution
310. ut tray print side down Cause Paper in the input tray was upside down Paper orientation error Solution Insert paper into the input tray with the short edge forward and the print side down Slide the paper forward until it stops Cause Paperin the input tray was in landscape orientation Cannot load paper from input tray Solution If the product is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Press the button next to OK to continue your print job te c E lt vo E a S LT Ee Cause There was not enough paper in the input tray Ink is drying Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry Errors 237 Chapter 14 Cause Transparencies and some other media require a drying time that is longer than normal Out of paper Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Replace the rear door e Solut
311. ution Download and install the unexpected internal error and communications failure patch This patch resolves the An unexpected internal error has occurred error and other communication failures with the product To install the patch 1 Goto www hp com and click Software and driver downloads 2 Select Download drivers and software and firmware 3 Selectthe operating system of your computer where the HP software is installed 4 Go to the Patch section and download the HP Image zone photo and imaging unexpected internal error and communications failure patch 5 Double click the patch to install it on the computer 6 Try to scan E x fe c Er o N gt fe El vo Cause You needed to install the unexpected internal error and communications failure patch If this did not solve the issue try the next solution Solution 11 Check the USB chipset and controller Solution Check the USB chipset and controller Scan communication errors can occur because of compatibility issues with USB chipsets installed on the computer This can be caused by a mismatch in the 202 Troubleshooting handshake timing between HP product chipset and certain types of USB chipsets on the computer To check the USB chipset and controller 1 On the Windows taskbar click Start right click My Computer and then click Properties 2 Click the Hardware tab and then click Device Manager Open Universal Serial Bus Contro
312. ution on page 53 Print cartridge yield Visit www hp com pageyield for more information on estimated cartridge yields Acoustic information If you have Internet access you can get acoustic information from the HP Web site Go to www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy Star notice Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 278 Technical information Plastics Plastic parts over 25 grams are marked according to international standards that enhan
313. uts for printing You can change these settings at any time by using the following procedure To set your language and country region 1 Press Setup A 2 Press the down arrow button to highlight Preferences and then press OK Press the down arrow button to highlight Set Language and then press OK 4 Pressthe down arrow button to scroll through the languages When the language you want to use is highlighted press OK ied Set your preferences 19 Chapter 4 5 When prompted press the down arrow button to highlight Yes for confirmation and then press OK The Preferences menu reappears 6 Press the down arrow button to highlight Set Country Region and then press OK 7 Press the down arrow button to scroll through the countries regions When the country region you want to use is highlighted press OK 8 When prompted press the down arrow button to highlight Yes for confirmation and then press OK Set the default paper tray for PictBridge DPOF UPnP printing You can set the default paper tray to use when you print photos from a Pictbridge device DPOF file or a Universal Plug and Play UPnP device This setting only applies to print jobs where the paper size settings are not specified on the Pictbridge device DPOF file or the UPnP device em 7 EP o t ag o To set the default paper tray 1 Press Setup A 2 Press the down arrow button to highlight Preferences and then press OK 3 Press th
314. v f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produkif rpackningar med den har symbolen far inte kasseras med vanligt hush llsavfall st llet har du ansvar f r att produkten l mnas till en beh rig tervinningsstation for hantering av el och elekironikprodukter Genom att l mna kasserade produkter till iervinning hj lper du till at bevara v ra gemensamma naturresurser Dessutom skyddas b de m nniskor och milj n n r produkter tervinns p rl s tt Kommunala myndigheter sophanteringsf retag eller butiken d r varan k ptes kan ge mer information om var du l mnar kasserade produkter f r tervinning Ds o ie z 2 e fej E 3 D e fe Italiano Espa ol esky Nederlands Dansk Eesti a Magyar Latviski Lietuvi kai Polski Portugu s Svenska Slovenitina Sloven ina Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region 280 Technical information This section contains the following topics e Regulatory model identification number FCC statement HP Photosmart C5500 All in One series declaration of conformity Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRB 0821 This regulatory number should not be
315. ve and the product is turned on oid For more information on setting up the product and connecting it to your computer see the Start Here guide that came with the product Cause The product was not properly connected to the computer File messages 230 The following is a list of file related error messages Error reading or writing the file Unreadable files NN files could not be read Photos not found File not found File format not supported Invalid file name Supported file types for the product File corrupted Error reading or writing the file Solution Check to see if you have the right folder and file name Cause The product software could not open or save the file Unreadable files NN files could not be read Solution Reinsert the memory card in the product If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some ofthe files on the inserted memory card were damaged Troubleshooting Photos not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reinsert the memory card Solution 2 Print photos from the co
316. verview Label Description 1 Color graphics display also referred to as the display 2 Control panel 3 Memory card slots and Photo light 4 Front USB port 5 Output tray The HP All in One at a glance 9 Chapter 2 continued Label Description 6 Paper tray extender also referred to as the tray extender 7 CD DVD holder storage 8 CD DVD holder 9 Main input tray also referred to as the input tray 10 Photo tray 11 CD DVD access door 12 Print cartridge door 13 Glass 14 Lid backing 15 Rear door 16 Rear USB port 17 Power connection Use only with the power adapter supplied by HP Control panel overview This section describes the functions of the control panel buttons and lights as well as the icons and sleep state on the display This section contains the following topics e Control panel features Display icons Display sleep state Control panel features The following diagram and related table provide a quick reference to the HP All in One control panel features fe lt fo 10 HP All in One overview Label Icon Name and Description 1 Color graphics display also referred to as the display Displays menus photos and messages The display can be pulled up and angled for better viewing 2 Home Returns to the Home screen the default screen when you turn on the prod
317. vo 2 Q S o If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was inserted backwards or upside down Errors 235 Chapter 14 Card is damaged Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause You formatted the card on a Windows XP computer By default Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other products use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card Card is not fully inserted Solution Make sure you fully insert the memory card into the appropriate slot on the product If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memo
318. white space around the edges Nothing happens when I try to copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product e Solution 2 Place the original correctly on the glass e Solution 3 Wait until the product completes the current operation e Solution 4 The product does not support the paper type or envelope e Solution 5 Clear the paper jam Solution 1 Turn on the product Solution Look at the On light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product E E c oO a fo z E Cause The product was turned off If this did not solve the issue try the next solution 172 Troubleshooting Solution 2 Place the original correctly on the glass Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Solution 3 Wait until the product completes the current operation Solution Check the On light If it is blinking the product is busy Cause Th
319. wing solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reset the product e Solution 2 Print a previously saved version of the document Solution 1 Reset the product Solution Turn off the product and your computer for 60 seconds then turn them both on and try printing again Cause There was no available memory in the product If this did not solve the issue try the next solution Solution 2 Print a previously saved version of the document Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Cause The document was corrupt Nothing happens when try to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product e Solution 2 Load paper in the input tray e Solution 3 Select the correct printer e Solution 4 Check the printer driver status Solution 5 Wait until the product completes the current operation e Solution 6 Remove all cancelled print jobs from the queue e Solution 7 Clear the paper jam
320. wing topics e Print a borderless image Print a photo on photo paper Print using Maximum dpi e Print onto a CD DVD e Print on both sides of the page Print a multiple page document as a booklet Print multiple pages on a single sheet Print a multiple page document in reverse order Reverse an image for iron on transfers Print on transparencies Print a group of addresses on labels or envelopes e Print a poster Print a Web page Print a borderless image Borderless printing lets you print to the top bottom and side edges of up to 13 x 18 cm 5 x 7 inch photo paper x TIP Forthe best results use HP Advanced Photo Paper to print your photos To print a borderless image 1 Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray 2 Onthe File menu in your software application click Print 58 Print from your computer 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 Inthe Size list click More and then select the size of photo paper loaded in the photo tray If a borderless image can be printed on the specified size the Borderless printing check box is enabled 7 Inthe Paper Type drop down list click More and then select the appropriate paper
321. with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 34 Information on paper on page 132 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Make sure you are using genuine HP print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time f NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will notbe covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP print cartridges were being used If this did not solve the issue try the next solution Solution 4 Check the print catridges fo Iz E te lt vo 2 Q S o Solution Check the estimated ink levels in the print cartridges Bf NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to
322. with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure the paper is loaded correctly Solution 2 Check the print settings Solution 3 Clean the rollers Solution 4 Contact HP support for service Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 37 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 53 Change the print speed or quality on page 54 Print using Maximum dpi on page 60 e Change copy speed or quality on page 88 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution toy c E lt vo 2 Q S o LI Solution 3 Clean the rollers Solution Clean the rollers Make sure you have the following materials available Alint free cloth or
323. wn arrow button to highlight Set Language and then press OK 4 Pressthe down arrow button to scroll through the languages When the language you want to use is highlighted press OK 5 When prompted press the down arrow button to highlight Yes for confirmation and then press OK The Preferences menu reappears 6 Press the down arrow button to highlight Set Country Region and then press OK 7 Press the down arrow button to scroll through the countries regions When the country region you want to use is highlighted press OK 8 When prompted press the down arrow button to highlight Yes for confirmation and then press OK d Cause You might have selected the incorrect country region when setting up the product The country region you select determines the paper sizes shown on the display toy c E te lt vo 2 Q S o Setup troubleshooting 125 Chapter 14 When insert the CD ROM into my computer s CD ROM drive nothing happens Solution If the installation does not run automatically you can start it manually To start the installation from a Windows computer 1 From the Windows Start menu click Run or click Accessories and then Run 2 In the Run dialog box enter d setup exe and then click OK If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter Cause The installation failed to run automatically The Minimum System Checks screen appears
324. y card file system was corrupted General user messages The following is a list of messages related to common user errors Memory card error Cannot crop Borderless printing error e Disconnected e Out of disk space Card access error e Use only one card at a time Card is inserted incorrectly Card is damaged e Card is not fully inserted e CD DVD is upside down E Em c oO v gt fo z E a 232 Troubleshooting e CD DVD printing problem e CD DVD size mismatch Memory card error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution Solution 2 Remove the memory card and reinsert it correctly Solution Remove the memory card and reinsert it correctly The label of the memory card faces up
325. ycle or discard the page NOTE Ifyou have colored paper loaded in the input tray when you align the printer the alignment will fail Load unused plain white paper into the input tray and then try the alignment again A success or failure message appears 6 Press OK to continue To clean the print cartridges from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings 3 Inthe Print Settings area click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab Click Clean the Print Cartridges 6 Follow the prompts until you are satisfied with the quality of the output and then click Done 7 Follow the prompts until you are satisfied with the quality of the output and then click Done There are three stages of cleaning Each stage lasts from one to two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge e R

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