HP C4740 Reference Guide
Contents
1. Unpack Important Do NOT connect the USB cable until prompted by the software Set up Insert the software CD to start the software installation For Animations will guide you through computers without a CD DVD drive please go to the printer setup during the www hp com support to download and install the software sottware installation Note Be sure to follow the animated setup guide because it contains important information on setting up the printer including how to use the Easy One Button wireless setup Printed in country Printed in country Printed in country 2009 Hewlett Packard Development Company L P Black Cartridge XXXXX XXXKK Get to know the HP Photosmart Back Returns to the previous screen Cancel Stops the current operation restores default settings and clears the current photo selection OK Selects a menu setting value or photo Scan Opens the Scan Wireless Menu When viewing screens other than the Home screen selects options related to the current display Photo Opens the Photo Menu When viewing screens other than the Home screen selects options related to the current display Copy Opens the Copy Menu When viewing screens other than the Home screen selects options related to the current display Wireless network indicator light Indicates that the wireless radio is on EE Pri2. Select Add a Device and then follow the onscreen instructions for a wireless network installation Find more information All other product information can be found in the electronic Help and Readme Electronic Help includes instructions on product features and troubleshooting It also provides product specifications legal notices environmental regulatory and support information The Readme file contains HP support contact information operating system requirements and the most recent updates to your product information To access the Electronic Help e Windows Click Start gt All Programs gt HP gt Photosmart C4700 series gt Help e Mac OS x v10 4 Click Help gt Mac Help Library gt HP Product Help e Mac OS x v10 5 Click Help gt Mac Help In the Help Viewer select HP Product Help Power specifications Ink usage Power adapter 0957 2269 Note Ink from the cartridges is used in the printing Input voltage 100 to 240 Vac process in a number of different ways including Input frequency 50 60 Hz in the initialization process which prepares the device and cartridges for printing and in printhead Power consumption 7 OW Maximum 20W a servicing which keeps print nozzles clear and ink erage flowing smoothly In addition some residual ink is left in the cartridge after it is used For more Note Use only with the power adapter supplied f ti h ink by HP information see www hp com go inkusage Troubleshoo
3. Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot
4. disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Limited 63 74 Sir John Rogerson s Quay Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Malta Hewlett Packard International Trade BV Branch 48 Sqaq Nru 2 Triq ix Xatt Pieta MSDO08 Malta South Africa Hewlett Packard South Africa Ltd 12 Autumn Street Rivonia Sandton 2128 Republic of South Africa
5. into your computer s CD drive 2 On the desktop open the CD and then double click HP Installer 3 Follow the onscreen instructions Network Troubleshooting Use this section to solve problems you might encounter when setting up a network connection The product cannot be found during software installation If the HP software is unable to find your product on the network during software installation try the following troubleshooting steps If you have a wireless connection start with step 1 and proceed through step 4 as necessary Wireless connections Step 1 Determine if the product is connected to the network by running the Wireless Network Test and following any instructions provided To run the Wireless Network Test 1 Press button next to Scan 2 Press button next to Wireless Menu 3 Press button next to Wireless Settings 4 Press button next to Run Wireless Network Test Troubleshooting Step 2 If you determined in Step 1 that the product is not connected to a network and this is the first time you are installing the product you will need to follow the onscreen instructions during software installation to connect the product to the network To connect the product to a network 1 Insert the product Software CD in the computer CD ROM drive 2 Follow the instructions on the screen When you are prompted connect the product to the computer using the USB setup cable included in the box The product will at
6. misused or tampered with Printheads only applies to products with customer 1 year replaceable printheads Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives du
7. n next to Wireless Settings 4 Press button next to Print Network Configuration Page 2 Identify the IP address of the HP Photosmart from the network configuration report 3 Use the advanced search option available during software installation then click on Search by IP address and enter the product s IP address Other network problems after software installation If the HP Photosmart has been successfully installed and you are experiencing problems such as not being able to print try the following e Turn off the router product and computer and then turn them back on in this order router first then the product and finally the computer Sometimes cycling the power will recover a network communication issue e Ifthe previous step does not solve the problem and you have successfully installed the HP Photosmart Software on your computer run the Network Diagnostic tool To run the Network Diagnostic tool gt In the Solution Center click Settings click Other Settings and then click Network Toolbox On the Utilities tab click Run Network Diagnostics HP printer limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished
8. nt your photos without connecting to a Print on a variety of specialty media such nt computer just insert your memory card 3 as transparencies and envelopes into a slot on the HP Photosmart and start printing f wa wa Make color or black and white copies 7 Scan originals to a memory card or a p connected computer Connect the HP Photosmart to as many O as five computers over a wireless network Get the most out of your HP Photosmart Connect to additional computers on a network You can connect the HP Photosmart to more than one computer on a small network of computers If the HP Photosmart is already connected to a computer on a network for each additional computer you must install the HP Photosmart Software During installation of a wireless connection the software will automatically discover the product on the network Once you have set up the HP Photosmart on the network you will not need to configure it again when you add additional computers Change the HP Photosmart from a USB connection to a network connection If you first install the HP Photosmart with a USB connection you can later change to a wireless network connection If you already understand how to connect to a network you can use the general directions below To change a USB connection to an integrated wireless WLAN 802 11 connection 1 Unplug the USB connection from the back of the product 2 Insert the product CD in the computer CD ROM drive 3
9. our computer is connected to a neighbor s network by mistake e Your computer may be connected to a Virtual Private Network VPN Temporarily disable the VPN before proceeding with the installation Being connected to a VPN is like being on a different network you will need to disconnect the VPN to access the product over the home network e Security software may be blocking communication Security software firewall anti virus anti spyware installed on your computer may be blocking communication between the product and the computer An HP diagnostic runs automatically during installation and can provide messaging about what may be blocked by the firewall Try temporarily disconnecting your firewall anti virus or anti spyware applications to see if you can successfully finish the installation Troubleshooting You can re enable your firewall application after installation is complete Make sure the following files are included in the exceptions list of the firewall C Program Files Hp Digital maging bin hpatra08 exe C Program Files Hp Digital Imaging bin hpaqscnvw exe or hpiscnapp exe C Program Files Hp Digital Imaging bin hpadstcp exe Tip Configure your firewall software to allow communication over UDP port 427 Step 4 Use the advanced search feature 1 Print a network configuration report using the following instructions 1 Press button next to Scan 2 Press button next to Wireless Menu 3 Press butto
10. ring the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty
11. tempt to connect to the network If the connection fails follow the prompts to correct the problem and then try again 3 When the setup is finished you will be prompted to disconnect the USB cable and test the wireless network connection Once the product connects successfully to the network install the software on each computer that will use the product over the network Here is how to resolve some common issues that can keep the product from joining your network e You may have picked the wrong network or typed in your network name SSID incorrectly Check these settings to ensure they are correct e You may have typed in your WEP key or your WPA encryption key incorrectly if you are using encryption Note If the network name or the WEP WPA keys are not found automatically during installation and if you don t know them you can download an application from www hp com go networksetup that may help you locate them This application works for only Windows Internet Explorer and is only available in English e You may have a router problem Try restarting both the product and the router by turning the power for each of them off and then on again Step 3 Check for and resolve the following possible conditions e Your computer may not be connected to your network Make sure that the computer is connected to the same network to which the HP Photosmart is connected If you re connected wirelessly for example it is possible that y
12. the Windows taskbar click Start click Control Panel and then click Printers and Faxes Make sure that your product has a check mark in the circle next to it If your product is not selected as the default printer right click the printer icon and choose Set as default printer from the menu If iF you are still unable to print or the Windows software installation fails Remove the CD from the computer s CD ROM drive and then disconnect the USB cable from the computer Restart the computer Temporarily disable any software firewall and close any anti virus software Restart these programs after the product software is installed Insert the product software CD in the computer s CD ROM drive then follow the onscreen instructions to install the product software Do not connect the USB cable until you are told to do so After the installation finishes restart the computer Troubleshooting If you are unable to print uninstall and reinstall the software Note The uninstaller removes all of the HP software components that are specific to the device The uninstaller does not remove components that are shared by other products or programs To uninstall the software 1 Disconnect the HP Photosmart from your computer 2 Open the Applications Hewlett Packard folder 3 Double click HP Uninstaller Follow the onscreen instructions To install the software 1 To install the software insert the HP software CD
13. ting Setup Troubleshooting l If the HP Photosmart does not turn on Check the power cord e Make sure the power cord is firmly connected to both the product and the power adapter e If you are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet e Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e If you plugged the product into a switched outlet make sure the outlet is switched on If it is switched on but still does not work then there might be a problem with the power outlet Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If you are unable to print make sure the product is set as your default printing device Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On
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