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HP PHOTOSMART C4400 User's Manual

1. lt vo E Q S o LT Solution 9 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again 555 Mii i TUI If the connections are secure and nothing has printed several minutes after you sent a print job to the product check the status of the product In the HP Photosmart Software click Settings and then click Status Print troubleshooting 129 Chapter 13 Cause The computer was not communicating with the product If this did not solve the issue try the next solution Solution 10 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error The pages in my document came out in the wrong order Solution Print the document in reverse order When the document finishes printing the pages will be in correct order For more information see Print a multiple page document in reverse order on page 43 Cause The print settings were set to print the first page of your document first Becaus
2. lt vo 2 Q S LI Resize an original to fit onto letter or A4 paper on page 60 Cause The product cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original If this did not solve the issue try the next solution Solution 2 Use Resize to Fit to reduce the original to fit on the paper Solution If your original is larger than the paper in the input tray use the Resize to Fit feature to reduce your original to fit on the paper in the input tray For more information see Resize an original to fit onto letter or A4 paper on page 60 Cause The original was larger than the paper in the input tray Copy troubleshooting 137 E e c Er o N gt fo e E co Chapter 13 The printout is blank Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass A borderless copy has white space around the edges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Scan resize and print the image e Solution 2 Use photo paper to make borderless copies Solution 1 Scan resize and print the ima
3. 4 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the input tray make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper width guide k o 2 2 ke e 3 c d ke S le 24 Related topics Print a group of addresses on labels or envelopes on page 45 Load other types of paper The following types of paper are designed for special projects Create your project in the HP Photosmart Software or another application set the paper type and size and then print Load paper 25 r fe I foe e ch e 3 p 7 t 3 a o o a gei fb xe 7 Chapter 6 HP Premium Inkjet Transparency Film A Insertthe film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first NOTE The HP All in One cannot automatically detect the paper type For best results set the paper type to transparency film in the software before printing onto transparency film HP Iron On Transfers 1 Flatten the transfer sheet completely before using it do not load curled sheets X TIP To prevent curling keep transfer sheets sealed in the original package until you are ready to use them 2 Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the b
4. Print quality troubleshooting 107 E x c Er o N gt e fe E co Chapter 13 Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was damaged Printouts are faded or have dull colors 108 Try the following solutions if the colors in your printout are not as bright and intense as you expected Solution 1 Check the print settings Solution 2 Check the paper type Solution 3 If you are making a copy place a protective sheet on the glass Solution 4 Clean the glass Solution 5 Check the print catridges Solution 6 Replace the print cartridge Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 31 Change the print speed or quality on page 32 Print using Maximum dpi on page 39 e Change
5. A CAUTION Be careful not to spill alcohol on the glass or exterior of the product as this might damage it 5 Plug in the power cord and then turn on the product Maintain the HP All in One Print a self test report If you are experiencing problems with printing print a self test report before you replace the print cartridges This report provides useful information on several aspects of your product including your print cartridges To print a self test report 1 2 Load letter or A4 unused plain white paper into the input tray Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below Make sure the test patterns show a complete grid and the thick color lines are complete If more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot Related topics Work with print cartridges To ensure the best print quality from the HP All in One you will need to perfo
6. NARLVTPRYVA BFUVYAZOFERCHMLEBSIC H EALA cca c sxd CHEE I VORUSPFBICHVPEEOIMBLEBS GIEBBERmC 2Ct1838 3 8 BLE 7 wd FMI OUTS IRRER E SRUCCTIZ EU t 048 00 HIR eo HMORRMASERVOMMICKIDCBRWKES FL DARYIP RY RWSL TC CERE EE IHRER MHHREOMUIAS AP TUET RUA EB ERSIC OSSIA Ene OET COY EA RFGETE ULUILZ EBS3eccnmeuszsd For instructions on how to pack your product for exchange see Pack the HP All in One on page 225 HP Korea customer support e kl rok A a Jo m o fi 1588 3003 AS 74 2 TAH S5 gol Us 080 703 0700 st tet Abs A Xj Y 09 00 18 00 amp 9 09 00 13 00 999 SFA ASI 224 HP warranty and support Prepare the product for shipment If after contacting HP support or returning to the point of purchase you are requested to send the product in for service make sure you remove and keep the following items before returning your product The print cartridges The power cord USB cable and any other cable connected to the HP All in One Any paper loaded in the input tray Any originals loaded in the HP All in One To remove print cartridges before shipment 1 Pack the HP All in One Complete the following steps once you have removed the print cartridges turned off the product and unplugged it To pack the product 1 Turn on the product and wait until the print carriage is idle and silent If the product will not turn on skip this step and
7. To print photos 1 Insert your memory card into the appropriate slot on the product The software opens on your computer 2 Click Import to transfer your photos to the computer for printing 3 Use the software on your computer to transfer the photos from your memory card to the computer for viewing and editing Print camera selected DPOF photos Camera selected photos are photos you marked for printing with your digital camera When you select photos with your camera the camera saves an industry standard Digital Print Order Format DPOF file on the memory card that identifies which photos have been tagged for printing The DPOF file on your memory card specifies the following information e Which photos to print The quantity of each photo to print e Rotation applied to a photo Cropping applied to a photo ndex printing thumbnails of selected photos The HP All in One can read DPOF file format 1 1 from a memory card so you do nothave to reselect the photos to print When you print camera selected photos the HP All in One print settings do not apply the settings in the DPOF file for photo layout and number of copies override those of the HP All in One 52 Use the photo features NOTE Notall digital cameras enable you to tag your photos for printing See the documentation that came with your digital camera to see if your camera supports DPOF file format 1 1 To print camera selected photos using the D
8. 4 NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again The product prints a print cartridge alignment sheet Load the page print side down on the right front corner of the glass and then press the button next to OK to scan the page When the On button stops flashing the alignment is complete and the page can be removed Recycle or discard the page Clean the print cartridges Use this feature when the self test report shows streaking white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time Do not clean print cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles To clean the print cartridges from the HP Photosmart Software 1 2 3 e Load letter A4 or legal unused plain white paper into the input tray In the HP Solution Center click Settings In the Print Settings area click Printer Toolbox 4 NOTE Youcan also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges Follow the prompts until you are satisfied with the quality of the output and then click Done Follow t
9. Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse Check the USB cable to make sure it is functioning properly 4 NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length If another USB cable is available try using that one instead Restart the computer After the computer restarts try to scan again Cause The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Troubleshooting Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 Onthe Windows taskbar click Start Printers and Faxes
10. Print troubleshooting 121 Chapter 13 x TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer If this did not solve the issue try the next solution Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status 1 In the HP Solution Center click the Settings tab 2 Click Status If the status is Offline or Stop printing change the status to Ready Cause The status of the printer driver had changed If this did not solve the issue try the next solution Solution 5 Wait until the product completes the current operation E Em c oO v gt fo 4 2 Q Solution If the product is performing another task such as copying or scanning your print job will be delayed until the product completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the product display to see if there are any messages Cause The product was busy with another task If this did not solve the issue try the next solution Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue
11. Text is incorrect or missing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Adjust the brightness in the software e Solution 2 Clean the glass and lid e Solution 3 Select the correct OCR language Solution 1 Adjust the brightness in the software Solution Adjust the brightness in the software and then rescan the original Cause The brightness was not set correctly If this did not solve the issue try the next solution Solution 2 Clean the glass and lid E Em c o v gt fo z 2 Q Solution Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid For more information see Clean the lid backing on page 68 Clean the glass on page 67 Cause Debris might have been stuck on the glass or on the back of the document lid This can cause poor quality scans If this did not solve the issue try the next solution Solution 3 Select the correct OCR language Solution Select the correct OCR language in the software B NOTE If you are using HP Photosmart Essential the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the softwar
12. 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 The product herewith complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC and carries the CE Marking accordingly In addition it complies with the WEEE Directive 2002 96 EC and ROHS Directive 2002 95 EC 3 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 4 The product was tested in a typical configuration Singapore 9 July 2007 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HG TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certificates USA Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 c amp 5 E 5 8 2 c lt oO o LT Regulatory notices 235 Chapter 15 E 4 1 z i ge 5 3 3 to E 236 Technical information Index Symbols Numerics 10 x 15 cm photo paper specifications 227 13 x 18 cm photo paper load 20 2
13. 4 Runthe Disk Cleanup utility to delete temporary files and folders To run the Disk Cleanup utility a b d Troubleshooting On the Windows taskbar click Start click Programs or All Programs and then click Accessories Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete Select the appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools Removing optional Windows components that you do not use After selecting the components to remove click OK 5 Install the software To install the software a Insert software CD into the CD ROM drive of the computer The software installation will start automatically EA NOTE Ifthe installation does not run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d setup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter b Follow the prompts on the computer screen to install the software 6 Try using
14. Solution Load the original print side down on the right front corner of the glass as shown below To copy a photo position the photo on the glass so that the long edge of the photo is along the front edge of the glass Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Troubleshooting Solution 3 Wipe the glass and the back of the document lid Solution Turn off the product unplug the power cord and then use a soft cloth to wipe the glass and the back of the document lid For more information see Clean the glass on page 67 Clean the lid backing on page 68 Cause Debris might have been stuck on the glass or on the back of the document lid The product interprets anything it detects on the glass as part of the image The image is cropped when I make a borderless copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Use Resize to Fit to enlarge the photo e Solution 2 Use Resize to Fit to reduce the original to fit on the paper Solution 1 Use Resize to Fit to enlarge the photo Solution If you want to enlarge a photo to fit a full size page without cropping the edges use Resize to Fit For more information see toy z
15. Three stars produces the highest quality output for all paper and eliminates the banding striping effect that sometimes occurs in solid areas Three stars copies slower than the other quality settings To change the copy quality Load paper in the input tray 1 Change the copy settings for the current job bf Chapter 9 2 Load your original print side down on the right front corner of the glass 3 Press Settings The Settings menu appears 4 Press the button next to Quality to select one star two stars or three stars Press OK 6 Press the button next to Start Copy Black or Start Copy Color dd Perform special copy jobs In addition to supporting standard copy jobs the HP All in One can perform special jobs such as copying borderless photos and resizing originals n oO E zx 2 mo lt E eJ et c 7 This section contains the following topics Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper Make a borderless copy of a photo Borderless printing lets you print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch photo paper For the best quality when copying a photo load photo paper in the input tray XX TIP You can optimize the quality of the color photos you print and copy with the HP All in One by purchasing a photo print cartridge Remove the black print cartridge and insert
16. n et 7 o 2 fe no lt h ke re c O n 3 Press Settings The Settings menu appears 56 Use the copy features 4 Press the button next to Copies to increase the number of copies When you reach the maximum the setting returns to 1 copy X TIP Use the software that you installed with the product to set a higher number of copies When the number of copies is greater than 9 only the last digit of the number of copies is displayed on the control panel 5 Press OK 6 Press the button next to Start Copy Black or Start Copy Color In this example the product makes six copies of the original 10 x 15 cm 4 x 6 inch photo gt 3 T Related topics Use the HP Photosmart Software on page 7 Change copy speed or quality The HP All in One provides three options indicated by one two or three stars that affect copy speed and quality 2 P4 E E G g gt Q o o o n 2 One star copies faster than the other two quality settings On plain paper the text is comparable to the quality of two stars but the graphics might be of lower quality This setting uses less ink and extends the life of your print cartridges 4 NOTE This setting is not available when the HP All in One detects photo paper Two stars delivers high quality output and is the recommended setting for most of your copying Two stars copies faster than the three stars quality setting
17. 5 Select the second instance of the product and repeat steps 2 through 4 6 Try to scan again Cause There might have been two instances of the product connected to the HP Solution Center If this did not solve the issue try the next solution Errors 153 Chapter 13 Solution 5 Check the power supply Solution Check the power supply To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip Power connection E x e c Er o n ey fe E co Power cord and adaptor Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again NO mod ON Cause The product was not properly connected to a power supply or needed to be reset If this did not solve the issue try the next solution 154 Troubleshooting Solution 6 Check the USB connection between the product and the computer Solution Check the USB connection between the product and the computer To check the USB connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product
18. Chapter 13 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software E Em c o v gt fo z 2 Q Product could not find available scan destinations Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Restart the computer e Solution 2 Uninstall and reinstall the HP Photosmart Software Solution 1 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or the
19. Solution 11 Check the USB chipset and controller Solution Check the USB chipset and controller Scan communication errors can occur because of compatibility issues with USB chipsets installed on the computer This can be caused by a mismatch in the Errors 159 Chapter 13 handshake timing between HP product chipset and certain types of USB chipsets on the computer To check the USB chipset and controller 1 o E m c oO v gt fo z 2 Q On the Windows taskbar click Start right click My Computer and then click Properties Click the Hardware tab and then click Device Manager Open Universal Serial Bus Controllers by clicking the plus sign next to it Check if you have one of the following chipsets listed SIS 7001 USB host controller ALI chipsets NEC universal host controllers Intel 82801 AA Intel 82801BA BAM f NOTE This is not a comprehensive list If you are experiencing communication issues while trying to scan follow the steps below to resolve the issue Disconnect all USB devices printers scanners cameras etc from the computer except the mouse or keyboard Reconnect the USB cable to the USB port on the back of the product Reconnect the other end of the USB cable to a USB port on your computer 2o c adi METIS 160 Troubleshooting 8 Make sure the power cord is firmly connected to both the product and the p
20. If this did not solve the issue try the next solution Solution 4 Clean the glass Solution Clean the glass and lid backing For more information see te c vo E a S o Clean the lid backing on page 68 Clean the glass on page 67 Cause Debris might be stuck on the glass or on the back of the document lid this causes poor copy quality and slows down processing If this did not solve the issue try the next solution Solution 5 Check the print catridges Solution Check the estimated ink levels in the print cartridges 4 NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the Print quality troubleshooting 109 Chapter 13 self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see e Check the estimated ink levels on page 70 Print a self test report on page 69 e Clean the print cartridges on page 79 Cause The pri
21. Printer or Preferences Click the Features tab 6 In the Resizing Options area click the appropriate paper size from the Size list The following table lists the suggested paper size settings for the different types of paper you can load in the input tray Make sure to look at the long list of choices in e 30 Print from your computer the Size list to see if a defined paper size already exists for the type of paper you are using Paper type Suggested paper size settings Copier multi purpose or Letter or A4 plain papers Envelopes Appropriate listed envelope size Greeting card papers Letter or A4 Index cards Appropriate listed card size if listed sizes are not appropriate you can specify a custom paper size Inkjet papers Letter or A4 Iron on T shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size if listed sizes are not appropriate you can specify a custom paper size Photo papers 10 x 15 cm 4 x 6 inch with or without tab up to 13 x 18 cm 5 x 7 inch with or without tab letter A4 or an appropriate listed size Transparency films Letter or A4 Custom size papers Custom paper size Set the paper type for printing If you print on special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality you can set the paper type man
22. Your document will automatically print in the correct order Click OK and then click Print or OK in the Print dialog box NOTE When you are printing multiple copies each set is printed completely before the next set is printed Reverse an image for iron on transfers 44 This feature reverses an image so you can use it for iron on transfers This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original To reverse an image for iron on transfers 1 2 3 d OO Se On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper Type drop down list click More and then select HP Iron on Transfer from the list If the selected size is not what you want click an appropriate size in the Size list Click the Advanced tab In the Printer Features area select On from the Mirror Image drop down list Click OK and then click Print or OK in the Print dialog box NOTE To prevent jams manually feed the iron on transfer sheets into the input tray one sheet at a time Print from your computer Print on transparencies For the best results HP recommends y
23. ch EU Tato zna ka na produky nebo na jeho obalu ozna uje e tento produkt nesm b t Iividov n prost m vyhezenim do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude pled no k likvidaci do stanoven ch sb rn ch mist ur en ch k recyklaci vyslou iljch elekm k ch a elektronick ch za zen Likvidace vyslou il ho za zen samostatn m sb rem a recyklac napom h zachov n p rodn ch zdroj a zaji uje e recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal informace o tom kam m ete vivi zatizeni p edat k recyklaci m ete z skat od ad misin samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde st produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dele symbol p produkte eller p dets emballage indikerer at produldet ikke m bortskaffes sammen med andet husoldringsffold stedet er det dit ansvar at borate afaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr pi fidspunide for bortskafelse er med fil at bevare naturlige ressourcer og sikre ai genbrug finder sled p en m de der beskytter menneskers helbred samt milj et His du vil vide mere am hvor du kan aflevere dit cflaidsudsiy fi genbrug kan du kontakte ko
24. dabar resursus un nodro ina fad etreizajo parsed kos sarg celu veselibu on epkariejo vii Lat ieg tu papildu inlonvacliu por to kur obveir jai parir del vor nog d t nederigo ier ci l dzu sazinieties ar viet jo pasvaldibu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur iegadajaties o ierici Europos Sqjungos vartotoj ir priva i namy kiy atliekamos jrangos i metimas Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali b ti i mestas kartu su kitomis namy kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami j i atliekamos elektronikos ir elektros jrangos perdirbimo punkdus Jei atliekama jranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u tikrinama kad jranga yra perdirbta mogaus sveikat ir gamlq tausojan iu b du Del informacijos apie iai kur galite i mesti atliekam perdirbti skirt jrangq kreipkit s atitinkamq vietos tamybq namy kio atliek i ve imo tarnyb arba parduotuv kurioje pirkote produkt Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejski Se ic a er piste lb Eiee anacan da cbe produ ne elan wy ruede razem z innymi odpadami domowymi Uytkownik et odpowiedzi za dostarczenie zu ytego sprzelu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia sie do ochrony zosob w natur
25. inserted and locked in place Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION If the productis turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 210 Troubleshooting 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape e7 c vo E a S o 5 Reinsert the print cartridge by sliding it f
26. or Preferences 5 Selectthe print settings appropriate for your project on each of the tabs in the dialog box 6 Click the Features tab 7 Select the Show Preview Before Printing check box 8 Click OK and then click Print or OK in the Print dialog box Your print job displays in the preview window 9 In the HP preview window do one of the following To print click Start Printing e Tocancel click Cancel Printing Change the default print settings If there are settings that you frequently use for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK Printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list f NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is change them or create your own shortcuts for commonly used tasks Use the Printing Shortcuts tab for the following print tasks General Everyday Printing Print documents quickly Photo Printing Borderless Print to
27. 2 Make sure the other end of the USB cable is plugged into a USB port on your computer toy c E vo E a S o 3 Try to scan again If the scan fails continue to the next step 4 Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer 5 fthere are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse 6 Check the USB cable to make sure it is functioning properly NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length 7 If another USB cable is available try using that one instead Restart the computer
28. 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution toy Iz E te vo E a S Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it Errors T
29. 9 After the computer restarts try to scan again e Errors 155 Chapter 13 Cause The product was not properly connected to the computer If this did not solve the issue try the next solution Solution 7 Try scanning with Windows Image Acquisition WIA Solution Try scanning with Windows Image Acquisition WIA instead of the HP Solution Center To scan using WIA 1 Make sure the product is turned on 2 Verify that the USB cable is securely plugged into the USB port on the back of the product The USB icon on the cable faces up when the cable is properly connected 3 Make sure the other end of the USB cable is plugged into a USB port on your computer e Sale ae e a i gt 8 a E T DL eq N ul 4 On the Windows taskbar click Start click Programs or All Programs and then click Accessories Click Imaging From the Imaging application click File and then click Select Device Select the product from the TWAIN source list Click File and then click Scan New Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center Cause f you could scan using WIA this is an indication that there was a problem with the HP Solution Center You can continue to use WIA to scan or try the next solution SS 9 ev If this did not solve the issue try the next solution 156 Troubleshooting Solutio
30. All in One connected to it by a USB cable you can print to that printer using printer sharing The computer directly connected to the HP All in One acts as the host for the printer and has full software functionality The other computer which is referred to as a client has access only to the print features You must perform other functions such as scanning and copying from the host computer or from the control panel on the HP All in One To enable printer sharing on a Windows computer A Refer to the user guide that came with your computer or see the Windows onscreen Help Use printer sharing 19 Chapter 5 9 fe 5 5 e Q a o 3 5 e 2 3 D E 14 Connection information 6 Load originals and load paper You can load many different types and sizes of paper in the HP All in One including letter or A4 paper photo paper transparencies and envelopes By default the HP All in One is setto detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the Automatic setting you can manually set the paper size and type for print and copy jobs This section contains the following topics Load originals Choose papers for printing and copying Load paper Avoid p
31. Close the print cartridge door ez c lt vo 2 Q 5 o Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridge Solution 1 Remove and reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Errors 217 E c oO a gt fo z 2 Q Chapter 13 Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION Ifthe productis turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed
32. HP Paper Feed Cleaning Kit to clean the paper feed rollers and resolve this issue To see if this affects your product go to www hp com support Search for HP Paper Feed Cleaning Kit for more information about this kit and to check whether it is required for your product Cause The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit If this did not solve the issue try the next solution E m c oO v gt fo z 2 Q Solution 5 Clean the rollers Solution Clean the rollers Make sure you have the following materials available Lint free cloth or any soft material that will not come apart or leave fibers e Distilled filtered or bottled water To clean the rollers 1 Turn off the product and remove the power cord 2 Pressin the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 3 Dip the lint free cloth into the purified or distilled water and squeeze any excess water from it 4 Clean the rubber rollers to remove any dust or dirt buildup 5 Replace the rear door Gently push the door forward until it snaps into place 194 Troubleshooting 6 Plug the power cord back in and turn on the product 7 Try to print again Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support for
33. If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 218 Troubleshooting 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts toy Iz fo lt vo E a S o Solution Clean the print cartridge contacts on the print cartridges that are experiencing the problem Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers XE TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product For more information
34. NOTE When the HP All in One operates in ink backup mode a message is displayed on screen If the message is displayed and two print cartridges are installed in the product verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed For more information about ink backup mode see the following topics nk backup mode output Exitink backup mode Ink backup mode output Printing in ink backup mode slows the HP All in One and affects the quality of printouts Installed print cartridge Result Black print cartridge Colors print as grayscale Tri color print cartridge Colors print but black is grayed and is not a true black Photo print cartridge Colors print as grayscale B NOTE HP does notrecommend using the photo print cartridge for ink backup mode Exit ink backup mode Install two print cartridges in the HP All in One to exit ink backup mode For information about installing a print cartridge see Replace the print cartridges on page 71 Advanced print cartridge maintenance If you are experiencing problems with printing you might have a problem with one or both of the print cartridges You should perform the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning
35. Printouts have vertical streaks Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary Print quality troubleshooting 111 Chapter 13 For more information see Recommended papers for printing and copying on page 18 Information on paper on page 98 Cause The wrong kind of paper was loaded in the input tray Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page e Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded e Solution 3 Ensure that the rear door is securely installed Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 20 Cause The paper was not loaded corre
36. The estimated ink levels for the print cartridges appear Replace the print cartridges Follow these instructions when you need to replace print cartridges E NOTE When the ink level for the print cartridge is low a message appears on the display You can also check the ink levels by using the Printer Toolbox available through the HP Photosmart Software on your computer or through the Print Properties dialog box on your computer If you do not already have replacement print cartridges for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Atthis time some portions of the HP Web site are available in English only Choose the right cartridge combination Choose the best combination of cartridges for your print job Everyday printing Use a black cartridge along with a tri color cartridge Color photos Use a photo cartridge along with a tri color cartridge v c Q Ed a x o T S S Work with print cartridges 71 Chapter 11 To replace the print cartridges 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to re
37. as the anti virus software that are notrequired for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray a Iz E te fe vo E a S To verify that the software is properly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the essential icons Scan Picture and Scan Document the software has been properly installed Paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forwar
38. available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Energy Star notice This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the product is not active This product qualifies for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR c amp 5 E p 5 8 2 c lt O o Environmental product stewardship program 229 Chapter 15 ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information on ENERGY STAR guidelines go to the following Web site www energystar gov 4 4 1 z 1 ge 5 3 3 to E 230 Technical information Disposal of waste equipment by users in private households in the European Union Espa ol enm esky Nederlands Dansk Eesti E E a latviski Magyar lietuvi kai Portugu s Polski Svenska Sloven na Sloven ina Bonrapexn Romana Disposal of Waste Equipment by Users in Private Hous
39. common user errors Cannot crop Borderless printing error e Memory card error Disconnected e Out of disk space Card access error e Use only one card at a time Card is inserted incorrectly Card is damaged e Card is not fully inserted 188 Troubleshooting Cannot crop Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Close some applications or restart your computer e Solution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computer Solution Close all unnecessary applications This includes applications that run in the background such as screensavers and virus checkers If you turn off your virus checker remember to turn it back on after you finish Try restarting your computer to clear the memory You might need to purchase more RAM Refer to the documentation that came with your computer Cause The computer did not have enough memory If this did not solve the issue try the next solution Solution 2 Empty the Recycle Bin on your desktop Solution Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk for example delete temporary files Cause For scanning there must be atleast 50 MB of space ava
40. flat For best results when printing images use HP Advanced Photo Paper Troubleshooting Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling f NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 18 Information on paper on page 98 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Check to see if the product is in ink backup mode Solution Check to see if the the product is printing in ink backup mode with only one print cartridge installed If the product is in ink backup mode text and photo quality will differ from those printed when using both print cartridges If you are satisfied with the print quality continue printing in ink backup mode Or replace the missing print cartridge toy z lt vo ED Q S o LT For more information see nk backup mode on page 77 Replace the print cartridges on page 71 Cause A print cartridge was missing and the product was printing in ink backup
41. for use with this product If this did not solve the issue try the next solution Setup troubleshooting 89 Chapter 13 Solution 5 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly connected the USB cable but am having problems using the product with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the product with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the product You can connect to any USB port on the back of your computer E Em fe c oO a 7 fe z 3 Q For more information on installing the software and connecting the USB cable see the Setup Guide that came with the product Cause The USB cable was connected before the software was installed Connecting the USB cable before you
42. from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause You formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card Card is not fully inserted Solution Make sure you fully insert the memory card into the appropriate slot on the product Errors 191 E Em c oO v gt fo z 2 Chapter 13 If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was not fully inserted Paper messages The following is a list of paper related error messages e Paper upside down Paper orientation error Cannot load paper from input tray e Ink is drying Outof paper Paper jam or misfeed Paper mismatch Wrong paper width Paper upside down Solution Load paper in the input tray print side down Cause Paperin the input tray was upside down Paper orientation error Solution Insert paper into the input tray with the short edge forward an
43. go to step 2 Open the print cartridge door Remove the print cartridges from their slots EA NOTE Ifthe product does not turn on you can unplug the power cord and then manually slide the print carriage to the right to remove the print cartridges Place the print cartridges in an airtight plastic container so they will not dry out and put them aside Do not send them with the product unless the HP customer support call agent instructs you to Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position on the left side EA NOTE Make sure the scanner is idle and has returned to its parked position before turning off the product Press the On button to turn off the product If available pack the product for shipment by using the original packing materials or the packaging materials that came with your exchange product t 2 2 D ke gt 2 c ES a lt Pack the HP All in One 225 Chapter 14 If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty Place the return shipping label on the outside of the box 3 Include the following items in the box Acomplete description of symptoms for service personnel samples of print quality problems are helpful Acopy ofthe
44. in its place With the tri color print cartridge and photo print cartridge installed you have a six ink system which provides enhanced quality color photos When you want to print regular text documents swap the black print cartridge back in Use a print cartridge protector or an airtight plastic container to keep your print cartridge secure when it is not being used Related topics Replace the print cartridges on page 71 Use the print cartridge protector on page 75 Use the print cartridge protector In some countries regions when you purchase a photo print cartridge you might also receive a print cartridge protector In other countries regions a print cartridge protector comes in the box with the HP All in One If neither your print cartridge nor the HP All in One came with a print cartridge protector you can use an airtight plastic container to protect your print cartridge NOTE Ifyou use a plastic container make sure the ink nozzles on the print cartridge do not touch the plastic The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used Whenever you remove a print cartridge from the HP All in One with the intention of using it again later store it in the print cartridge protector For example store the black print cartridge in a print cartridge protector if you are removing it so you can print high quality photos with the photo and t
45. is a list of power and connection related error messages e Product not found Communication test failed Improper shutdown Two way communication lost Troubleshooting Product not found Solution If the product is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below Cause The USB cable was not plugged in properly Communication test failed toy c lt vo 2 Q S o Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product Solution 2 Connect the product to the computer Solution 1 Turn on the product Solution Look at the display on the product If the display is blank and the On button is notlit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Errors 197 E c oO a gt fo z 3 Q Chapter 13 Solution 2 Connect the product to the computer Solution If the product i
46. list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 206 Troubleshooting 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly Non HP cartridges installed Solution Follow the prompts on the display to continue or replace the indicated print cartridges with genuine HP cartridges e7 c lt vo E a S o LT HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time 4 NOTE HP cannot guarantee the quality or reliability of
47. memory card at a time If more than one memory card is inserted the green Photo light near the memory card slots will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause Multiple memory cards were inserted in the product If this did not solve the issue try the next solution Solution 4 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted E x c Er o N gt e fe E co The photos on the memory card do not transfer to my computer Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the product software e
48. mode If this did not solve the issue try the next solution Solution 5 Check the print settings Solution Check the print settings Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Premium Photo Papers is loaded in the input tray Print quality troubleshooting 101 Chapter 13 B NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the product print settings or print cartridges No further troubleshooting is required For more information see Change the print speed or quality on page 32 Choose papers for printing and copying on page 17 Cause The print settings were set incorrectly If this did not solve the issue try the next solution Solution 6 Clean or replace the print catridges Solution Check the estimated ink levels in the print cartridges f NOTE Ink level warnings and i
49. ni pr rodn zdroje a zubezpeti k spiseb recykiace ktor bude chr ni ludekd zdrevie a ivotn prosiredie Dalije inform cie o seporovanom zbere a recykl cii ziskate na miasinom obecnom rade vo firme zabezpe uj cej zber v ho komun lneho odpadu alebo v predajni kde sle produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbirnem mestu za recikliranje adpocine elekiri ne in slekironske opreme Z lo enim Zbiranjem in reciiranjem odpatine opreme ob odlaganju Basie pomagali chranifi naravne vire in zagolovill da bo odpadna opreme recikirana taka da se varuje zeroja judi in okelje Va informacij o mestih Hor lahko oxide adpadho opremo 2a reci v komunainem podjetju ali trgovini Hee se tzdelek lupi Kassering av f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produkif rpackningar med den har symbolen far inte kasseras med vanligt hush llsavfall I st llet har du ansvar f r att produkten l mnas till en beh rig tervinningsstation f r hantering av el ach elektronikprodukter Genom att l mna kasserade produkter till amp iervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas m nniskor och milj n n r produkter tervinns p r tt s it Kommunala myndigheter sophanteringsf ret
50. off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 214 Troubleshooting 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side NOTE If the print cartridges are installed in the wrong slots and you cannot remove them from the pr
51. opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences f NOTE When printing a photo you must select options for the specific photo paper and photo enhancement 5 Selectthe appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs XX TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete 6 Click OK to close the Properties dialog box 7T Click Print or OK to begin printing Print from a software application 29 Chapter 7 Make the HP All in One the default printer You can set the HP All in One as the default printer to use from all software applications This means that the HP All in One is automatically selected in the printer list when you select Print from the File menu in a software application The default printer is automatically selected when you
52. p Jp jo p jo po jojo eebe fp felo jjo boopebepojoopojojbolr 0 TEJESIERS PIE IS Mr n ere X RU ERE EVIL SBIKTSIT11363 2006 BS ER I X KERER Mr por e UH RSEEIXERE SER EIE SES TSJT11363 2006 SERIE Xk REAR ROSEIRA T 7 MES LAE BAR IECUR E S A E XALERISRIT RARER ANE ia Declaration of conformity European Economic Area The Declaration of Conformity in this document complies with ISO IEC 17050 1 and EN 17050 1 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community E 4 Q z i ge E e E 3 to E 234 Technical information HP Photosmart C4400 All in One series declaration of conformity DECLARATION OF CONFORMITY according to ISO IEC 17050 1 and EN 17050 1 Supplier s Name Hewlett Packard Company DoC SNPRB 0721 rel 2 0 Supplier s Address 60 Alexandra Terrace 07 01 The Comtech Singapore 118502 declares that the product Product Name HP Photosmart C4200 and C4400 Series Regulatory Model Number SNPRB 0721 Product Options All conforms to the following Product Specifications and Regulations SAFETY IEC 60950 1 2001 EN60950 1 2001 EN 60825 1 1994 A1 2002 A2 2001 Enc CISPR 22 2005 EN55022 2006 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2000 A2 2005 EN 61000 3 3 1995 A1 2001 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B Supplementary Information
53. paper insert a memory card replace the print cartridges and scan originals Onscreen Help The onscreen Help provides detailed instructions on using all features of the HP All in One The How Do I section provides links so you can quickly find information on performing common tasks e The HP All in One overview section provides general information about the main features of the HP All in One e The Troubleshooting section provides information about resolving errors you might encounter with the HP All in One Readme The Readme file contains the most recent information which might not be found in other publications Install the software to access the Readme file www hp com support If you have Internet access you can get help and support from the HP Web site This Web site offers technical support drivers supplies and ordering information c amp o fo p i Find more information 9 Chapter 3 EH El Qa 3 A oO 5 e E 3 E 10 Find more information 4 How do l This section contains links to commonly performed tasks such as sharing and printing photos and optimizing your print jobs How do make a borderless copy of a photo on page 58 How do print borderless photos on 10 x 15 cm 4 x 6 inch paper on page 36 How do get the best print quality on page 32 Ho
54. procedures unnecessarily can waste ink and shorten the life of the cartridges If you receive an error message about the print cartridges see Print cartridge messages on page 199 for more information This section contains the following topics Align the print cartridges Clean the print cartridges v lt Q lt a x o fe S 8S Work with print cartridges 77 2 E et D 5 Ej U La T E 1 Oo 3 Chapter 11 Clean the print cartridge contacts Clean the area around the ink nozzles Align the print cartridges The product aligns the cartridges every time a new print cartridge is installed You can also align the print cartridges at any time from the software you installed with the product to help resolve print quality issues Aligning the print cartridges ensures high quality output 4 NOTE If you remove and reinstall the same print cartridge the product will not prompt you to align the print cartridges The product remembers the alignment values for that print cartridge so you do not need to realign the print cartridges To align newly installed print cartridges 1 When prompted ensure plain white letter or A4 paper is loaded in the input tray then press the button next to OK NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into t
55. product Cause The product was not properly connected to the computer File messages 186 The following is a list of file related error messages Error reading or writing the file Unreadable files NN files could not be read Photos not found File not found File format not supported Invalid file name Supported file types for the product File corrupted Error reading or writing the file Solution Check to see if you have the right folder and file name Cause The product software could not open or save the file Unreadable files NN files could not be read Solution Reinsert the memory card in the product If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some of the files on the inserted memory card were damaged Troubleshooting Photos not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reinsert the memory card Solution 2 Print photos from the computer Solution 1 Reinsert the memory card Solution Reinsert the memory card If this does not work retake the photos with your digital camera If you alread
56. ranging from 200 400 depends on model Maximum copy reduction ranging from 25 50 depends on model Scan specifications mage editor included ntegrated OCR software automatically converts scanned text to editable text if installed Twain compliant software interface Resolution up to 4800 x 4800 ppi optical depends on model 19200 ppi enhanced software For more information about ppi resolution see the scanner software Color 48 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Print resolution To find out about the printer resolution see the printer software For more information see View the print resolution on page 31 Print cartridge yield Visit www hp com pageyield for more information on estimated cartridge yields Acoustic information If you have Internet access you can get acoustic information from the HP Web site Go to www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and 228 Technical information remove using common tools High prior
57. result in clogs ink failure and bad electrical connections v 9 lt a L o a S S Work with print cartridges T3 Chapter 11 6 Hold the print cartridge with the HP logo on top and insert the new print cartridge into the empty cartridge slot Make sure you push the print cartridge in firmly until it snaps into place If you are installing the tri color print cartridge slide it into the left slot If you are installing a black or photo print cartridge slide it into the right slot 8 When prompted press OK The product prints a print cartridge alignment page Ef NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 9 Load the page print side down on the right front corner of the glass and then press OK to scan the page 10 When the On button stops flashing the alignment is complete Remove the alignment page and recycle or discard it 2 E gt D Ej as U La T E 1 Oo 3 74 Maintain the HP All in One Related topics Align the print cartridges on page 78 Use a photo print cartridge You can optimize the quality of the color photos you print and copy with the HP All in One by purchasing a photo print cartridge Remove the black print cartridge and insert the photo print cartridge
58. rrr o rr ER HERRERA 34 Perform special print jobs iiri e iicet ch ee ERE ELE d Rd inen ehe heo ie aedi 36 otop a print JOD iie ERROR URN EE ER MANNA HEIN T 47 Use the photo features Insert MEMONY CAN oie ciere eri E a eE aa a ien Kee eR RA RES LESSE 49 xuneiorc m 50 Save photos to your compulter sssssssseeneneeene nennen nennen enne en erre nene 53 Edit photos using your computer sssssssseseeeeeeenen nennen ene nnrnen nre 53 Share photos with friends and relatives sssssse meme 54 Use the copy features MaAKC ACO PY M M 55 Change the copy settings for the current job eem 56 Perform special Copy JODS ree erret rr EP E HP ERR DEDERE RO I lobdeneasdesstessanieneee 58 SLOP COPYING OEN 61 Use the scan features Make reprints of your photos ira cio eiit crine irpo sc end ate cet a Tae Fee ped R e oon Eau aT pe ataia 63 SCAM AM IMAGE OF COCUMEN t ies nnp ieaiai aior iA aa Oa aLi eia Anii 64 Contents 9 e E e E gt 7 Edit a scanned MMA QC is M 65 Edit scanned doc rmi nt o i e enero repe p erp cities nay lc ER dd ence eee peel 66 SLOP SCANNING 2s ccs EP 66 11 Maintain the HP All in One eaae PR S 67 Print a self test Feport 7 mirc a Fate oe rea Pate Ya eI cp ud Pane ERE dde Peta
59. sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day eu Uv m E El gt lt m E Qa 4 i Kk o e a 226 HP warranty and support 15 Technical information The technical specifications and international regulatory information for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One This section contains the following topics Specifications Environmental product stewardship program Regulatory notices Specifications Technical specifications for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support Web site at www hp com support Paper specifications Type Paper weight Input tray Output tray Photo tray Plain paper 16 to 24 Ib 60 to Up to 125 20 Ib 50 20 Ib paper n a 90 gsm paper Legal paper 20 to 24 Ib 75 to Up to 125 20 Ib 50 20 Ib paper n a 90 gsm paper Cards 110 Ib index max Up to 40 25 Up to 20 200 gsm Envelopes 20 to 24 Ib 75to Upto 15 15 n a 90 gs
60. sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Gert at siner entsprechenden Sil f r die Entorgung cder Wiederververlung von Elektroger te aller Art abzugeben 2B eim Werstollhot Die separate Sammlung und des Recyceln Ihrer alien Elektroger te zum Zeitpunkt ihrer Ellscigung tr gt zum Schutz der Uniwell bei und gew hrleistet dass sie auf eine Ar und Weise recjcalt werden die keine Gelshdung f r die Gesundheit des Menschen und der Umwelt Sors Welles Informationen dar ber wo Sie alle Elekiroger te zum Recyceln abgeben k nnen erhalten Sie bei den rllichen Beh rden Werlstoffhafen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparec
61. scan feature does not work Scan halts Solution Turn off the product and then turn it back on Turn off the computer and then turn it back on toy c E lt vo E a 5 LT If this does not work try changing the scan to a lower resolution Cause The computer system resources might have been low Scan fails Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on your computer Solution 2 Connect your computer to the product with a standard USB cable Solution 3 Install the HP Photosmart software Solution 4 Start the HP Photosmart software Solution 1 Turn on your computer Solution Turn on your computer Cause The computer was not turned on If this did not solve the issue try the next solution Scan troubleshooting 139 Chapter 13 Solution 2 Connect your computer to the product with a standard USB cable Solution Connect your computer to the product with a standard USB cable For more information see the Setup Guide Cause Your computer was not connected to the product by a USB cable If this did not solve the issue try the next solution Solution 3 Install the HP Photosmart software Solution Insert the HP Photosmart installation CD and
62. scans remain clear You will also need to replace align or clean your print cartridges from time to time This section provides instructions for keeping the HP All in One in top working condition Perform these simple maintenance procedures as necessary This section contains the following topics Clean the HP All in One Print a self test report e Work with print cartridges Turn off the HP All in One Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One XX TIP You can purchase an HP Cleaning Kit for Inkjet Printers and All in Ones Q6260A that provides everything needed to safely clean your HP product For more information go to www shopping hp com accessories store printer This section contains the following topics Clean the exterior Clean the glass Clean the lid backing Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One A CAUTION To avoid damage to the exterior of the HP All in One do not use alcohol or alcohol based cleaning products Clean the glass Fingerprints smudges hair and dust on the main glass surface slow down performance and aff
63. see Clean the print cartridge contacts on page 80 Cause The print cartridge contacts needed to be cleaned If this did not solve the issue try the next solution Solution 3 Replace the print cartridge Solution Replace the print cartridges that are experiencing the problem If only one of the print cartridges is experiencing the problem you can also remove it and print using ink backup mode Errors 219 Chapter 13 NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Cause One or both of the print cartridges were having a problem Previously used genuine HP cartridge installed Solution Check the print quality of the current print job If it is satisfactory follow the prompts on the display to continue HP recommends that you have an new print cartridge available to avoid printing delays NOTE Ink levels might not be available for the indicated print cartridges Cause The genuine HP ink cartridge was previously used in some other product Original HP ink has been depleted Solution Follow the prompts on the display to continue or replace the indicated print cartridges with genuine HP cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce grea
64. the remaining solutions until the issue is resolved e Solution 1 Incorrect type of paper is loaded in the input tray e Solution 2 Make sure the protective tape is removed from the print cartridges e Solution 3 Check if print cartridges are fully inserted e Solution 4 Align newly installed print cartridges e Solution 5 Print cartridge might be defective Errors 203 Chapter 13 Solution 1 Incorrect type of paper is loaded in the input tray Solution If you have colored paper loaded in the input tray when you align the print cartridges the alignment fails Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective print cartridge To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Incorrect type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Make sure the protective tape is removed from the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored con
65. the issue try the next solution Solution 4 Verify that the product is properly connected to a power source Solution Verify that the product is properly connected to a suitable power source To verify the product is connected to a suitable power source 1 Make sure that you are using the power cord provided with the product 2 If the product is connected to a computer make sure the computer has a grounded three prong power plug 3 Make sure the power cord is firmly connected to both the product and the power adaptor Errors 145 Chapter 13 4 Plug the power cord directly into a power outlet 1 Power connection Power cord and adaptor Power outlet 5 Try to print from your computer If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors the power strip or surge suppressor might not be allowing sufficient voltage to reach the product 6 If the product cannot print and the print carriage is still stalled contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support E c oO a gt fo z 2 Q Cause There might not be sufficient voltage for the product If this did not solve the issue try the next solution 146 Troubleshooting So
66. the photo print cartridge in its place With the tri color print cartridge and photo print cartridge installed you have a six ink system which provides enhanced quality color photos 58 Use the copy features To make a borderless 13 x 18 cm 5 x 7 inch copy of a photo from the control panel 1 Load photo paper in the input tray 4 NOTE The product automatically detects the type of paper you are using If you do not use photo paper your copy will include a white border around one or more edges o E 2 gt 2 2 o z o D 3 Press Settings The Settings menu appears 4 Press the button next to Size to select Borderless Press OK 6 Press the button next to Start Copy Color The product makes a borderless copy of your original photo as shown below s e Perform special copy jobs 59 Chapter 9 Resize an original to fit onto letter or A4 paper You can use the Resize to Fit feature to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original This is useful for reducing or enlarging an original For example Jf you enlarge a 10 x 15 cm 4 x 6 inch photo to make a borderless full size copy on letter or A4 paper some part of your photo will be cropped The Resize to Fit feature will enlarge the photo as much as possible to fit the page without cropping any part of your photo Ifthe image or text on your original fill
67. the product again Cause The source of the error was unknown A red X appears on the USB connect prompt Solution Check that the product is turned on and then try the USB connection again To retry the USB connection 1 Verify that the USB cable is set up properly as follows Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port Do not attach the USB cable to a keyboard Verify that the USB cable is 3 meters 9 8 feet or less in length e If you have several USB devices attached to your computer you might want to unplug the other devices during the installation 2 Unplug the product power cord and then plug it in again 3 Verify that the USB cable and power cord are plugged in toy c lt vo amp a S o Setup troubleshooting 95 Chapter 13 4 Click Retry to retry the connection 5 Continue with the installation and restart the computer when prompted Cause The USB connection between the product and the computer failed The registration screen does not appear Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Photosmart C4400 series and then clicking Product Registration Cause The registration screen did not launch automatically Uninstall and reinstall the software If your in
68. which makes it ideal for newsletters reports and flyers HP All in One Paper or HP Printing Paper HP All in One Paper is specifically designed for HP All in One products It has an extra bright blue white shade that produces sharper text and richer colors than ordinary multifunction papers HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Atthis time some portions of the HP Web site are available in English only Recommended papers for printing only Certain papers are supported only when you start the print job from your computer The following list provides information about these papers If you want the best print quality HP recommends using HP papers Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Depending on your country region some of these papers might not be available HP Iron On Transfers HP Iron on Transfers for color fabrics or for light or white fabrics a
69. you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the product Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers xx TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections D E Id D E e x uv 2 T E 1 e 82 Maintain the HP All in One To clean the area around the ink nozzles 1 e Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them Open the print cartridge door The print carriage moves to the far right side of the product Wait until the print carriage is idle and silent and then unplug the power cord from the back of the product Lightly press down on the print cartridge to release it and then pull it towards you out of
70. 6 Contact HP support for service Solution If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place toy z lt vo E Q S o im Cause The rear door was removed from the product If this did not solve the issue try the next solution Solution 2 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 20 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the quality setting Use a higher quality setting to increase the amount of ink used for printing Errors 193 Chapter 13 For more information see Set the paper type for printing on page 31 Change the print speed or quality on page 32 Print using Maximum dpi on page 39 e Change copy speed or quality on page 57 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution Some inkjet products require a special kit called the
71. 8 feet in length If another USB cable is available try using that one instead Restart the computer After the computer restarts try to scan again Cause The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Troubleshooting Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 Onthe Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution toy Iz E te vo E a S Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that ca
72. 9 missing 210 non HP ink 207 order 85 part names 70 photo print cartridge 75 previously used 220 replace 71 store 75 print quality smeared ink 99 print settings brightness 33 color tone 33 layout 32 orientation 32 paper size 30 paper type 31 print quality 99 quality 32 reduce enlarge 33 resizing options 33 resolution 32 saturation 33 speed 32 printer sharing Mac 13 Windows 13 printing with one ink cartridge 77 Printing Shortcuts tab 34 problems copy 134 error messages 143 print 116 scan 139 Q quality print 32 quality copy 57 R Readme file 87 recycle ink cartridges 229 reduce enlarge copies resize to fit letter or A4 60 regulatory notices declaration of conformity European Economic Area 234 regulatory model identification number 232 reinstall software 96 removing ink from skin and clothing 76 replace print cartridges 71 reports print cartridges 77 self test 69 reprint menu 7 reprint button 6 resolution print 32 S saturation change in print 33 save photos to computer 53 scan blank 141 cancel 66 crop incorrect 141 documents 63 64 edit image 65 fails 139 140 150 features 63 halts 139 menu 7 page layout incorrect 141 239 photos 63 64 scan specifications 228 stop 66 text appears as dotted lines 141 text format incorrect 141 text incorrect 142 troubleshooting 139 scan button 6 scan glass clean 67 self test report 69 set print options 30 34 settings me
73. Chapter 13 182 To check the USB connection 1 r 8 9 Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer MIES ed A Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse Check the USB cable to make sure it is functioning properly 4 NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9
74. ER 69 Work with print cartridges 5 tete t ERR n m i Eee eO m Ex ce ERE a 69 Turn off the HPAll in QOne 1o cetero e naso tcu tne eren tot Veena dea pty Me ete ca vers Pn YU e eap o 84 12 Shop for ink supplies 5 5 iei epe esie IESU betes dE e ue doses eb tese ee 85 13 Troubleshooting View the Readme file races crie terc eet eere Ete tete is Pea ge ute bara de cae cect 87 Setup troubleshooting etm 87 cp e aa E dekh E ie eed deed es 97 Print quality troubleshooting esesseeeeene enn emm emen eren nnne 99 Print TOUDIESNOOTIN E 116 Memory card troubleshooting emm nennen nnne nennen 129 Copy troubleshooting 2 T iei eec ee ioo pese desee tote e deep e BEER eaa FE da pde Eve Devas 134 Scan troublesho ting eerte rre sas ioeceesileisuedacedssdeddeaadis sbeasieesieceesndatesds 139 EITOIS ectetur upetteiteidoten edis uu mesi cu errs cL eet M eer i DIU Eee c UD EAE LESE 143 14 HP warranty and support lucu PEE 221 Print cartridge warranty information eme eene 221 lle 221 Before you call HP customer support emen 222 FIP Support By PHONG mL TE 222 Additional warranty options ssssssesseeeneeen mener enne ener rennen 223 HP Quick Exchange Service Japan sssseeeeneen nennen rennes 224 HP Korea customer SUpport irarria deett cade ite e daos Fate da rata Vet
75. HP Photosmart C4400 All in One series Windows Help HP Photosmart C4400 All in One series Contents 10 HP Photosmart C4400 All in One series Help seem 3 HP All in One overview The HP All in One at a glance 2 eiii iecit engen cones Ice da Fe oo Euge dees dang oa Eae don 5 Control panel DUttO mS c 6 Men OVNE Wersi 7 Use the HP Photosmart SoftWare ener naaca Resin a aatia E 7 Find more information 3 nop E orte eibi dap hie tuque de p ne bapdeca teni A e du n de pr URS 9 i Hoppe 11 Connection information Supported connection types sssssssssessee eene ener nnne enne nennen nennt 13 USS Neige i 13 Load originals and load paper Load EouDla M Hs 15 Choose papers for printing and copying emm eem 17 Load pape siiani S 20 Avold paper Jarms eet dere ero Erb OIE r PER REIR Earp aaraa eiT 26 Print from your computer Print froma software appliCatlOri 2 conoce a emer EE nanc E e iet e REDE Fes es 29 Make the HP All in One the default printer emn 30 Change the print settings for the current job emen 30 Change the default print settings sseeeeeennnenm em ener 34 Printing shortcuts
76. If you use plain or photo paper the HP All in One can automatically detect the paper type and size If you use other types of paper change the paper type and size settings in the software Choose papers for printing and copying AT Chapter 6 This section contains the following topics Recommended papers for printing and copying e Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing If you are printing photos for example load HP Premium or HP Premium Plus photo paper in the input tray The following is a list of HP papers you can use for copying and printing Depending on your country region some of these papers might not be available HP Premium Plus Photo Paper HP Premium Plus Photo Papers are the best HP photo paper with image quality and fade resistance superior to store processed photos They are ideal for printing your high resolution images for framing or including in a photo album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs A4 and 8 5 x 11 inch sizes for printing or copying photos from the product HP Premium Photo Paper HP Premium Photo Papers are high quality glossy finish or soft gloss finish photo papers They look and feel like store processed photos and can be mo
77. Or C Program Files Hewlett Packard for some older products and delete the Digital Imaging folder Go to C WINDOWS and rename the twain_32 folder to twain 32 old Errors 163 Chapter 13 3 Turn off programs that run in the background f NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus Software but are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up To turn off programs that run in the background a On the Windows taskbar click Start b Depending on your operating system do one of the following n Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue n Windows XP Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG utility application appears g c Click the General tab F d Click Selective Startup zi e lf there is a check mark next to Load Startup Items click the check mark to amp remove it f Click the Services tab and select the Hide All Microsoft Services box g Click Disable all h Click Apply and then click C
78. P customer support Software programs from other companies might be included with the HP All in One If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company EA NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan on page 224 If you need to contact HP support do the following before you call 1 Make sure that a The product is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Resetthe product a Turn off the product by pressing the On button b Unplug the power cord from the back of the product c Plug the power cord back into the product d Turn on the product by pressing the On button 3 To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP Web site for updated information or troubleshooting tips for the product 4 Ifyou are still experiencing problems and need to speak with an HP support representative do the following a Have the specific name of the product as it appears on the control panel available Print a self test report Make a color copy to have available as a sampl
79. P print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP print cartridges were being used If this did not solve the issue try the next solution Solution 2 Make sure paper is loaded correctly in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the print head during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load paper on page 20 Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is
80. POF standard 1 Insert your memory card into the appropriate slot on the product 2 When prompted do one of the following Select OK to print all DPOF tagged photos Select CANCEL to bypass DPOF printing Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All in One NOTE The HP All in One must be connected to a computer that has the HP Photosmart Software installed on it To save photos 1 Insert your memory card into the appropriate slot on the product The software opens on your computer 2 Follow the onscreen prompts on your computer to save the photos to your computer NOTE Onlyimages that were not previously saved are copied to your computer Edit photos using your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on
81. Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing 110 Troubleshooting For more information see Set the paper type for printing on page 31 Change the print speed or quality on page 32 Print using Maximum dpi on page 39 e Change copy speed or quality on page 57 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Use a higher quality image Solution Use a higher resolution image If you are printing a photo or graphic and the resolution is too low it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The resolution of the image was low If this did not solve the issue try the next solution Solution 3 Print the image in a smaller size toy Iz lt vo E a S LT Solution Reduce the size of the image and then print it If you are printing a photo or graphic and the print size is set too high it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The image was printed in a larger size
82. Solution 2 Turn on the product e Solution 3 Turn on the computer e Solution 4 Check the connection from the product to your computer Solution 1 Install the product software Solution Install the product software that came with the product If it is installed restart your computer To install the product software 1 Insertthe product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the product software 3 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product Cause The product software was not installed 132 Troubleshooting If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on a
83. Solution 5 Check the print catridges Solution Check the estimated ink levels in the print cartridges f NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable toy Iz lt vo E a 3 LT If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Check the estimated ink levels on page 70 Print a self test report on page 69 e Clean the print cartridges on page 79 Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 6 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode 4 NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card
84. To preview the print layout 1 Load the correct paper size into the input tray 2 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 3 Check the graphics in the document to make sure that the current size fits within the printable area of the product 4 Cancel the print job if the graphics do not fit in the printable area of the page XX TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The size of the document you were printing was larger than the paper loaded in the input tray If this did not solve the issue try the next solution Solution 3 Load the stack of papers correctly Solution If the paper is misfeeding it could cause parts of the document to cut off toy Iz E te lt vo ED a 5 LT Remove the stack of paper from the input tray and then reload the paper For more information see Load full size paper or small size photo paper on page 20 Cause The paper was loaded incorrectly If this did not solve the issue try the next solution Solution 4 Try printing with borders Solution Try printing with borders by turning off the borderless option For more information see Print a borderless image on page 36 Cause Borderl
85. a and ro onolo ayop cart ro npoi v A hullad kanyagok kezel se a mag nh ztart sokban az Eur pai Uni ban Ez a szimb lum amely a term ken vagy annak csomagol s n van feltintelve azt jelzi hogy a term k nem kezelhet egy tt az egy b h ztart si hullad kkal Az On feladata hogy a k ez l k hullad kanyagait eljulassa olyan Kista gy ji helyre amely az elektromos hullad kanyagok s az elekonikus berendez sek jrahasznos t s val foglalkozik A R llad kanyagok elk l n tett gy jt se s jrahasznos t sa hozz j rul a term szeti er forr sok meg rz s hez egy ttal azt is biztos tja hogy a hullad k jrahasznos t sa az l szs gre s a k myezetre nem rtalmas m don t rt nik Ha t j koziat st szereine kapni azokr l a helyekr l ahol leadhatja ujrahasznositasra a hullad kanyagokat forduljon a helyi nkorm nyzathoz a h ztart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s no neder g m ier c m Eiropas Savien bas priv taj s m jsaimniec b s iis simbols uz ier ces vai t s iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no neder g s ier ces to nododot noradnala sav kdanas yeta lal fidu vella nederigja elektr un elektronisk oprikojume olretz amp ja parsiride Speciala nederidas lerices sav k ana un ofrer pamsade palide kupt
86. adme file by double clicking the icon located in the top level folder of the HP All in One software CD ROM Setup troubleshooting This section contains setup troubleshooting information for the product Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the product to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues 1 Disconnect the USB cable from the computer 2 Uninstall the software if you have already installed it For more information see Uninstall and reinstall the software on page 96 3 Restart your computer 4 Turn off the product wait one minute then restart it 5 Reinstall the HP Photosmart software A CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen Setup troubleshooting 87 Chapter 13 This section contains the following topics The product will not turn on lconnected the USB cable but am having problems using the product with my computer After setting up the product it does not print e When insert the CD ROM into my computer s CD ROM drive nothing happens e The Minimum System Checks screen appears received a message that an Unknown Error has occurred Ared X appears on the USB connect prompt The registration s
87. after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect the USB cable from the product restart the computer and then reconnect the USB cable to the product Shut down the product restart the computer and then restart the product Cause A deleted print job was in the queue If this did not solve the issue try the next solution 122 Troubleshooting Solution 7 Clear the paper jam Solution Clear the paper jam For more information see Clear paper jams on page 98 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if itis hung up on something A CAUTION Be careful not to force the print cartridge carriage If the carriage is Stuck forcing it to move will damage the printer For more information see Carriage stall on page 200 Cause The print carriage had stalled If this did not solve the issue try the next solution toy c
88. ag eller butiken dar varan k ptes kan ge mer information om var du l mnar kasserade produkter for tervinning Mixespnane na o6opynsaue 1a ornan un or norpebmrenn s acri ROMaKuHcTEG e Espone ckus chios Toan chison svpxy nponykta uns onakoskara my nokassa ue npogykme He rps sa pa ce maxespna aepo c nowakiiomre omagsus Bue ware orrosoprocra ga ixsspnime cSopyrponcto sa PIAA Romo fo npenpere a onperpnen nyc ac peuples ua emeemterincsc bum mckarintio coppie 3a ORTAMI Cqeimaro cupere A perpiawipane popiel Ite reto My Tera ss deme Ha PCR poc p pala ppp apres Totis V6 he secius MERI JAPA ofortiena papp Ja rises Mjopuospie Kun kere pe ccrcsnmo acp Raman ac Omm pi 49 FEUMKNDUNS Ge OREpURUR CLE FICAN OG E IRR IM DARACI Ca vpoue Ha omamsup unu c maraanha or KoFTO cre axymna nponykra nl turarea echipamentelor uzate de c tre utilizatorii casnici din Uniunea European z Acest simbol de pe produs sau de pe ambalajul produsului indic faptul c acest produs nu trebuie aruncat al turi de celelalte de euri casnice n loc s procedafi astfel ave i responsabilitatea s v debarasafi de echipamentul uzat pred ndu la un centru de colectare desemnat pentru reciclarea de eurilor electrice si a echipamentelor electronice Coledarea i reciclarea separat a echipamenhilui uzat atmel c nd dori si aruncofi ju la consenvoren resurselor nalurale s asigur recidorea echipamentului nieo manier eure protejeaz s n tatea uman i mediul Pent
89. al photo and the paper on which you are printing Leave the default Size setting as Borderless Your printed photo will be enlarged to fill the entire page size and will be borderless This could result in some parts of the image being cropped Print photos 51 Chapter 8 6 Press the button next to Prints Total to increase the number of copies you want to print of the current image The first number on the display indicates how many copies of the current image will be printed The second number indicates how many total prints are in the print queue 7 Press OK Repeat steps 3 through 7 to add photos to the print queue 9 Press the button next to Print on the display e XX TIP While the photo is printing you can continue scrolling through the photos on your memory card When you see a photo you want to print you can press the Print button to add that photo to the print queue Print photos from the HP Photosmart Software You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All in One Bf NOTE The HP All in One must be connected to a computer that has the HP Photosmart Software installed on it
90. alnych est bezpieczny dla zdrowia i srodowisks naturalnego Dalsze Infomcje na emet sposobu uylizas zu2yiyeh ueqdeel moana uzyska u odpowiednich w adz lokalnych w przedsiebiorstwie zajmuj cym si usuwaniem odpad w lub w miejscu zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este simbolo no produto ou na embalagem indica que o produto n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a zerem descarkides um panio de coleta designado para a feciclagem de equipamedios eet cleirnicas A colela sepurada e a reciclagem dos equipomenios no momenlo do descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais informa es sobre onde descartar equipamentos para reciclagem eire em contato com o esci local de sua cidade o servi o de limpeza publica de seu airo ov a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbemom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr
91. and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software E m c oO v gt fo z E Q Product was not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product e Solution 2 Check the power cord and USB cable e Solution 3 Restart the computer 174 Troubleshooting e Solution 4 Uninstall and reinstall the product e Solution 5 Uninstall and reinstall the HP Photosmart Software Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a pow
92. aper jams Load originals You can copy or scan up to letter or A4 size originals and thick publications by loading them on the glass To load an original on the glass 1 Liftthe lid to the open position k 7 a is Q E D Ke o c i HD 22 fo me is l 2 Load your original print side down on the right front corner of the glass x TIP Formore help on loading an original refer to the engraved guides along the edge of the glass Load originals 15 Chapter 6 3 Close the lid To load a thick publication on the glass 1 Liftthe lid to the open position grasp the sides of the lid and then push the lid away from the product until it comes off 2 Load the thick publication print side down on the right front corner of the glass x TIP For more help on loading the thick publication refer to the engraved guides along the edge of the glass r fo I foe e ch e 3 EA t E a o t a E fb o 16 Load originals and load paper 4 When you finish copying or scanning replace the lid by inserting the tabs on the lid back into the appropriate slots of the product k o Q 2 ke e ke c ea S fa ke S le 24 Choose papers for printing and copying You can use different types and sizes of paper in the HP All in One Review the following recommendations to get the best printing and copying quality
93. are prompted can cause errors 90 Troubleshooting After setting up the product it does not print Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Make sure the print cartridges are installed Make sure you have paper loaded in the input tray Make sure that the product does not have a paper jam Check that the print carriage is not jammed Open the front access door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn off the product and then turn it on again Print a test page to see if the product can print and is communicating with the computer For more information see Print a self test report on page 69 Make sure that the print queue is not paused If it is choose the appropriate setting to resume printing For more information about accessing the print queue see the documentation that came with the operating system installed on your computer Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length Make sure your compute
94. asionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up Setup troubleshooting 93 E Em c oO v gt fo z E Chapter 13 94 To turn off programs that run in the background a b j On the Windows taskbar click Start Depending on your operating system do one of the following n Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue n Windows XP Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG utility application appears Click the General tab Click Selective Startup If there is a check mark next to Load Startup Items click the check mark to remove it Click the Services tab and select the Hide All Microsoft Services box Click Disable all Click Apply and then click Close NOTE Ifyou receive a message stating Access is denied while making changes click OK and continue The message will not prevent you from making the changes Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears Click the check box next to Do not show this message again
95. ch as printing a photo from a memory card E Em c oO a gt fo 4 2 Q Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Print cartridge warranty information on page 221 Cause The print cartridge was damaged Incompatible print cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the print cartridge e Solution 2 Contact HP support for service 212 Troubleshooting Solution 1 Check the print cartridge Solution Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product If you are using print cartridges that are not compatible with the product replace the indicated print cartridges with print cartridges that are compatible If it appears that you are using the correct print ca
96. ch print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 4 c oO a gt fo z 2 Q Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Cause Protective tape was covering the print cartridges If this did not solve the issue try the next solution 208 Troubleshooting Solution 3 Remove and reinsert the print cartridges Solution One or both of the print cartridges are not installed or are installed incorrectly Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the copper colored contacts of the print cartridges For more information see Clean the print cartridges on page 79 Cause One or both of the print cartridges were not installed or were installed incorrectly If this did not solve the issue try the next solution Solution 4 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was defective or not inte
97. chiature elettriche ed elettroniche La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscano la conservazione dele iore naturali e garantiscono che tali apparecchiature vengano romale nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto o en el embalaje indica que Yo se puede desechar el producto junto con los residuos dam sticos Por el conrario si debe eliminar este ipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos en el momenio de la eliminaci n ayudar a preservar recursos nafurcles y a garantizar que el exaciae proteja la zalud y el medio ambiente Si desea inlormoti n adicional sobre lo lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquin el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem
98. click Status Cause The computer was not communicating with the product If this did not solve the issue try the next solution Solution 10 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error The product prints meaningless characters 120 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product e Solution 2 Print a previously saved version of the document Solution 1 Reset the product Solution Turn off the product and your computer for 60 seconds then turn them both on and try printing again Cause There was no available memory in the product If this did not solve the issue try the next solution Troubleshooting Solution 2 Print a previously saved version of the document Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Cause The document was corrupt Nothing happens when try to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the f
99. click the Print button in the toolbar of most software applications For more information see the Windows Help Change the print settings for the current job You can customize the print settings of the HP All in One to handle nearly any print task This section contains the following topics Setthe paper size Set the paper type for printing View the print resolution e Change the print speed or quality Change the page orientation Scale the document size e Change the saturation brightness or color tone e Preview your print job Set the paper size The Size setting helps the HP All in One determine the printable area on the page Some of the paper size choices have a borderless equivalent which allows you to print to the top bottom and side edges of the paper Usually you set the paper size in the software application you used to create your document or project However if you are using custom size paper or if you cannot set the paper size from your software application you can change the paper size in the Properties dialog box before printing To set the paper size 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup
100. copy speed or quality on page 57 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling Troubleshooting f NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 18 Information on paper on page 98 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 If you are making a copy place a protective sheet on the glass Solution f you are making a copy try placing one or more clear plastic sheet protectors directly on the glass and then place the original print side down on top of the sheet protectors Cause The quality of the original was poor
101. creen does not appear Uninstall and reinstall the software The product will not turn on Try the following solutions if there are no light indications no noise and no movement from the product when you turn it on Solution 1 Make sure you use the power cord that came with the product e Solution 2 Reset the product e Solution 3 Press the On button more slowly e Solution 4 Contact HP to replace the power supply e Solution 5 Contact HP support for service E x e c Er o n e fe E co Solution 1 Make sure you use the power cord that came with the product Solution Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adapter Power outlet 88 Troubleshooting e Ifyou are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e Ifyou plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be a problem with the power outlet Cause The product was
102. ction properly 148 Troubleshooting Mechanism error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Clear the paper jam e Solution 2 Remove objects that are blocking the print carriage Solution 1 Clear the paper jam Solution Clear the paper jam For more information see Clear paper jams on page 98 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 2 Remove objects that are blocking the print carriage Solution Lower the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn off the product and then turn it on again e7 c vo E a S LT Cause The print carriage was blocked Carriage blocked Solution Turn off the product and open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials and then turn on the product again Errors 149 Chapter 13 Follow the prompts on the display to continue Cause The print carriage was blocked Door open Solution Close the print cartridge door Cause The print cartridge door wa
103. ctly If this did not solve the issue try the next solution E x c Er o N gt e fe E co Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Ensure that the rear door is securely installed Solution Make sure that the rear door is securely installed If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place Cause The rear door was not securely installed 1412 Troubleshooting Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout Solution 1 Print on a page of plain paper Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Solution Print one or several pages of plain paper to soak up any excess ink in the product To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the product where the back of the paper rests during printing If this did not solve the iss
104. d 13 x 18 cm photo paper 20 5 x 7 inch photo paper 20 A4 paper 20 envelopes 24 full size paper 20 greeting cards 25 index cards 23 iron on transfers 25 labels 25 legal paper 20 letter paper 20 original 15 small size photo paper 20 transparencies 25 M maintain print cartridge 77 maintenance align print cartridges 78 cartridges 77 check ink levels 70 clean exterior 67 clean glass 67 clean lid backing 68 clean print cartridges 79 print cartridges 69 replace print cartridges 71 self test report 69 make a copy 55 margins incorrect 124 text or graphic cut off 126 media See paper memory cards digital camera cannot read 130 e mail photos 54 error message 189 file unreadable 186 HP All in Onecannot read 131 insert 53 photos missing 187 print DPOF file 52 print photos 52 save files to computer 53 share photos 54 slots 49 troubleshoot 129 menus default 7 reprint 7 scan 7 settings 7 missing information from copy 135 text from scan 142 N normal copy quality 57 number of copies copy 56 Oo on button 6 order ink supplies 85 print cartridges 85 out of paper 193 overheads print 45 P page order 43 paper choose 17 feed fails 113 incompatible types 20 jam 149 195 jams 26 97 98 load 20 misfeed 195 out of 193 recommended sizes for printing 30 recommended types 18 19 size incorrect 196 specifications 227 tips 98 type incorrect 196 width incorrect 196 paper type 31 phone numbers customer suppo
105. d and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Use only one card at a time Solution You can insert only one memory card at a time If more than one memory card is inserted the green Photo light near the memory card slots will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause Multiple memory cards were inserted in the product Card is inserted incorrectly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit boy Iz lt vo E a S LT Cause The card was inserted backwards or upside down Card is damaged Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos
106. d in the input tray Use paper types that are recommended for the product Paper jams 97 Chapter 13 This section contains the following topics Clear paper jams Information on paper Clear paper jams Solution n case of a paper jam check the rear door You might need to clear the paper jam from the rear door To clear a paper jam from the rear door 1 Pressin the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 2 Gently pull the paper out of the rollers A CAUTION Ifthe papertears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur E c Er o N gt fe e E co 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press OK on the control panel to continue the current job Cause Paper had jammed in the product Information on paper The HP All in One is designed to work well with most paper types Test a variety of paper types before buying a large quantity Find a paper type that works well and is easy to 98 Troubleshooting purchase HP papers are designed for the best quality results In addition follow these tips Print quality trouble
107. d the print side down Slide the paper forward until it stops Cause Paper in the input tray was in landscape orientation Cannot load paper from input tray Solution If the product is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Press OK on the control panel to continue your print job Cause There was not enough paper in the input tray Ink is drying Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry Cause Transparencies and some other media require a drying time that is longer than normal 192 Troubleshooting Out of paper Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Replace the rear door Solution 1 Replace the rear door Solution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 4 Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution 5 Clean the rollers Solution
108. dada a da doce a daa dade edo 224 Prepare the product for shipment eicere reinen pe etin ensneceeesocpeereceneess 225 Pack the HP All in Ones c ies 225 15 Technical information SDeCcIfICaltiors oett treni hei liene re 227 Environmental product stewardship program sssseee eee 228 Reg lat ry NOt CE c 231 lp cep Lt UE EE 237 1 HP Photosmart C4400 All in One series Help For information about the HP All in One see HP All in One overview on page 5 Find more information on page 9 How do I on page 11 Connection information on page 13 Load originals and load paper on p age 15 Print from your computer on page 29 Use the copy features on page 55 Use the photo features on page 49 Use the scan features on page 63 Maintain the HP All in One on page 67 Shop for ink supplies on page 85 HP warranty and support on page 221 Technical information on page 227 HP Photosmart C4400 All in One series Help 8 1 a Ed i 7 t T T E o I a a 7 L nz o 0 o c e Chapter 1 x uv v e S e D E D a q A A r 2 5 djaH Salsas 9uC 4 HP Photosmart C4400 All in One series Help 2 HP All in One overview Use the HP All in One to quickly and easily accomplish tasks s
109. ded in the input tray If this did not solve the issue try the next solution Solution 3 Make sure you are using genuine HP print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time Print quality troubleshooting 103 Chapter 13 NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP print cartridges were being used If this did not solve the issue try the next solution Solution 4 Check the print catridges Solution Check the estimated ink levels in the print cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the
110. deral Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 8571501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modificatio
111. duct is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Place the original correctly on the glass Solution Load the original print side down on the right front corner of the glass as shown below 134 Troubleshooting Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Solution 3 Wait until the product completes the current operation Solution Check the On button If it is blinking the product is busy Cause The product was busy copying or printing If this did not solve the issue try the next solution Solution 4 The product does not support the paper or envelope Solution Do not use the product to copy onto envelopes or other papers it does not support For more information see Recommended papers for printing and copying on page 18 Cause The product did not recognize the paper type If this did not solve the issue try the next solution Solution 5 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product For more information see Clear paper jams on page 98 Cause The product had a paper jam Parts of the original do not appear or are cut off Solution Load the ori
112. dware or software to your computer at about the time that this situation began e Didanything else occur prior to this situation such as a thunderstorm product was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP All in One at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans E 2 2 5 D 3 c gt 2 z 6 ES a I Additional warranty options 223 as Uv m E E E gt lt m E Qa 4 i mo El e a Chapter 14 HP Quick Exchange Service Japan ZULh DU IVER SSBSUATCEBS n US EEES CELT LEEU TUVAK Z2 hUvZJIWEUCUS Etir aD tHe nea HP Quick Exchange Service A COPFUYK Z hUvZz amp EiEREgGCAIRU W MLET UY A A hUPTEBIRL A RAMANA BERE BUREAU C FT EE SERVOMMICERWETHN PUVAEROBETICRMTFSCER TETH RES 0570 000511 HBSS 03 3335 9800 E EIS T AT AZ HR CERUBE RBG FAODAR 9008548 5 00 ET ADNA 10 00 1548 5 00 ET MEAKBKAUV1A10A9S 3 AERE ET H ERZORE e YR DARVTIP RY SA EBLCTOATOHNET
113. e disk and select OCR under the Custom installation options Cause The scan document settings were not set to the correct optical character recognition OCR language The OCR language tells the software how to interpret the characters it sees in the original image If the OCR language does not match the language in the original the scanned text might be incomprehensible 142 Troubleshooting The scan feature does not work Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the computer Solution 2 Check the cables e Solution 3 Install or reinstall the HP Photosmart Software Solution 1 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 2 Check the cables Solution Check the cables that connect the product to your computer Cause The product was not properly connected to the computer through a USB cable If this did not solve the issue try the next solution toy c vo E a S LT Solution 3 Install or reinstall the HP Photosmart Software Solution Install or reinstall the software that came with the product Cause The software that came with the product was not i
114. e high quality color and black and white copies on plain or photo paper You can enlarge or reduce the size of an original to fit a specific paper size adjust the copy quality and make high quality copies of photos including borderless copies This section contains the following topics e Make a copy Change the copy settings for the current job e Perform special copy jobs e Stop copying Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Load paper in the input tray 4 P4 E E S gt Q o o o 7 2 3 Press the button next to Start Copy Black or Start Copy Color to begin copying Make a copy 55 Chapter 9 Change the copy settings for the current job You can customize the copy settings of the HP All in One to handle nearly any copy task This section contains the following topics Make multiple copies of the same original e Change copy speed or quality Make multiple copies of the same original You can set the number of copies from the control panel of the HP All in One or from the HP Photosmart Software This task explains how to set the number of copies from the control panel only NOTE For information on initiating copies from the software see the software portion of the HP Photosmart Software Help To make multiple copies of an original from the control panel 1 Load paper in the input tray
115. e input tray Donotuse paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity For more information see Set the paper type for printing on page 31 e Set the paper size on page 30 Cause The print setting for the print job did not match the paper type or size loaded in the product Wrong paper width Solution Change the print setting or load the appropriate paper in the input tray For more information see Set the paper type for printing on page 31 Cause The print setting chosen for the print job did not match the paper loaded in the product Power and connection messages 196 The following
116. e manually 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes 2 Double click the icon for your product to open the print queue 3 Onthe Printer menu click Cancel all documents or Purge Print Document and then click Yes to confirm 4 fthere are still documents in the queue restart the computer and try printing again after the computer has restarted 5 Check the print queue again to make sure it is clear and then try to print again If the print queue is not clear or if it is clear but jobs are still failing to print proceed to the next solution Cause The print queue needed to be manually cleared If this did not solve the issue try the next solution Errors 169 E m c oO v gt fo z E Q Chapter 13 170 Solution 7 Stop and restart the print spooler Solution Restart the print spooler To stop and restart the print spooler 1 2 3 4 5 On the Windows taskbar click Start and then click Control Panel Double click Administrative Tools and then double click Services Scroll down the list and click Print Spooler and then click Stop to stop the service Click Start to restart the service and then click OK Restart the computer and try printing a
117. e of the way the paper feeds through the product the first page will be print side up at the bottom of the stack The margins are not printing as expected E Em c oO v gt fo z 2 Q Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the printer margins e Solution 2 Verify the paper size setting e Solution 3 Load the stack of paper correctly e Solution 4 Load a stack of envelopes correctly in the input tray Solution 1 Check the printer margins Solution Check the printer margins 124 Troubleshooting Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Checkthe margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancelthe printjob ifthe margins are not satisfactory and then adjustthe margins in your software application Cause The margins w
118. e paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Load paper 21 r fo t a fe ch i p t E a o t a Ss f o Chapter 6 To load small size photo paper in the input tray 1 2 Slide the paper width guide to its outermost position Insert the stack of photo paper into the far right side of the input tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Related topics Recommended papers for printing and copying on page 18 Make a borderless copy of a photo on page 58 Print small size photos on page 50 Print a borderless image on page 36 22 Load originals and load paper Load index cards You can load index cards into the input tray of the HP All in One to print notes recipes and other text To load index cards in the input tray 1 Remove all paper from the input tray 3 Insert the stack of cards print side d
119. e printout Be prepared to describe your problem in detail Have your serial number ready You can view the serial number by looking at the sticker on the rear side of the product The serial number is the 10 character code in the upper left corner of the sticker 5 Call HP support Be near the product when you call oao 8c eu Uv m E E El gt lt m E Qa 4 i mo El e a Related topics Print a self test report on page 69 HP support by phone For a list of support phone numbers see the printed documentation that came with the product This section contains the following topics Phone support period Placing a call After the phone support period 222 HP warranty and support Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the product Be prepared to provide the following information Model number located on the label on the front of the product Serial number located on the back or bottom of the product Messages that appear when the situation occurs Answers to these questions e Has this situation happened before e Can you re create it Did you add any new har
120. e prints of your photos It also provides access to other basic HP imaging software features such as saving and viewing your photos For more information on using the HP Photosmart Software Check the Contents panel on the left Look for the HP Photosmart Software Help contents book at the top If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel access the software help through the HP Solution Center Use the HP Photosmart Software 7 Chapter 2 x v 2 5 O Ss o lt 7 es GA z 8 HP All in One overview 3 Find more information You can access a variety of resources both printed and onscreen that provide information about setting up and using the HP All in One Setup Guide The Setup Guide provides instructions for setting up the HP All in One and installing software Make sure you follow the steps in the Setup Guide in order If you have problems during setup check the Setup Guide for troubleshooting information or see Troubleshooting on page 87 in this onscreen Help Basics Guide The Basics Guide contains an overview of the HP All in One including step by step instructions for basic tasks troubleshooting tips and technical information HP Photosmart animations The HP Photosmart animations located in the relevant sections of the onscreen Help show you how to complete key tasks on the HP All in One You will learn how to load
121. e product had a paper jam If this did not solve the issue try the next solution toy Iz vo E Q S e LI Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something A CAUTION Be careful not to force the print cartridge carriage If the carriage is stuck forcing it to move will damage the printer For more information see Carriage stall on page 200 Cause The print carriage had stalled If this did not solve the issue try the next solution Solution 9 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make Print troubleshooting 119 E Em c o v gt fo z 2 Q Chapter 13 sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the connections are secure and nothing has printed several minutes after you sent a print job to the product check the status of the product In the HP Photosmart Software click Settings and then
122. e size of photo paper loaded in the input tray If a borderless image can be printed on the specified size the Borderless printing check box is enabled 8 In the Paper Type drop down list click More and then select the appropriate paper type NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper 9 Select the Borderless printing check box if it is not already checked If the borderless paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size 10 Click OK and then click Print or OK in the Print dialog box 4 NOTE Donotleave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print a photo on photo paper To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output For photo printing HP recommends that you use HP Premium Plus Photo Papers with the HP All in One Perform special print jobs 37 Chapter 7 To print a photo on photo paper 1 Remove all paper from the input tray and then load the photo paper print side down On the File menu in
123. e using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Press down on the cartridge to release it and then pull it toward you out of the slot Tri color print cartridge 2 Black print cartridge 216 Troubleshooting 10 11 12 Close the print cartridge door Check to see if the error has been resolved Ifthe error has been resolved then there is a problem with the black print cartridge Ifthe error has not been resolved continue to the next step Open the print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the slot Remove the tri color print cartridge from the slot on the left Press down on the cartridge to release it and then pull it toward you out of the slot Close the print cartridge door Check to see if the error has been resolved Ifthe error has been resolved then there is a problem with the tri color print cartridge Ifthe error has not been resolved then there is a problem with both print cartridges Open the print cartridge door and reinsert the tri color print cartridge by sliding it forward into the slot on the left Then push the print cartridge forward until it clicks into the slot
124. ect the Print page borders check box 8 In the Page order list click an appropriate page order option The sample output graphic is numbered to show how the pages will be ordered if you select each option 9 Click OK and then click Print or OK in the Print dialog box gom Print a multiple page document in reverse order Because of the way the paper feeds through the HP All in One the first page that prints is print side up at the bottom of the stack Usually this means you need to put the printed pages in the correct order PN CORO A better way is to print the document in reverse order so that the pages are stacked correctly AUN X TIP Set this option as a default setting so you do not have to remember to set it every time you print a multiple page document To print a multiple page document in reverse order 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print Perform special print jobs 43 Chapter 7 Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab In the Layout Options area select Front to Back in the Page Order option NOTE If you set your document to print on both sides of the page the Front to Back option is not available
125. ect the accuracy of the copy and scan features v Q Ed a x o T S S Clean the HP All in One 67 2 E et D 5 Ej x Uv La T E 1 e Chapter 11 To clean the glass 1 2 Turn off the product unplug the power cord and raise the lid Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the product Dry the glass with a dry soft lint free cloth to prevent spotting Turn on the product Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One To clean the lid backing 1 2 Turn off the product unplug the power cord and raise the lid Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol
126. eholds in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead itis your responsibility to dispose of your waste equipment by handing it aver to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recyding of your waste equipment al ihe tite of disposal wil help to conserve natural resources ond ensure thet is recycled in a manner thet protects human healih and the environment For more information about where You con drop off your veste equipment for recycling please conftac your lacal cty oce your household weste disposal service athe shop where you purchased the produc vacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la
127. er outlet surge protector or power strip toy Iz vo 2 Q S o 1 Power connection Power cord and adaptor Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again SS 5 O I Errors 175 E c oO a gt fo z 3 Q Chapter 13 176 To check the USB connection 1 r 8 9 Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer MIES ed A Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer
128. ere not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Verify the paper size setting Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper size setting might not have been set correctly for the project you were printing toy z E te lt vo ED Q S o Lx If this did not solve the issue try the next solution Solution 3 Load the stack of paper correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see Load paper on page 20 Cause The paper guides were not positioned correctly If this did not solve the issue try the next solution Solution 4 Load a stack of envelopes correctly in the input tray Solution Load a stack of envelopes in the input tray with the envelope flaps facing up and to the left Print troubleshooting 125 Chapter 13 Make sure that you remove all paper from the input tray before loading the envelopes For more information see Load envelopes on page 24 Cause Astack of envelopes was loaded incorrectly Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue Solutions are listed i
129. ervice E c Er o N gt fe e El co NOTE Restarting the service enables the normal functionality of the Lexmark or Dell devices without affecting HP software 8 Restart the Lexbcserver service To restart the service a On the Windows taskbar click Start right click My Computer and then click Manage The Computer Management screen appears Double click Services and Applications and then double click Services In the right pane right click Lexbceserver and then click Properties On the General tab in the Service status area click Start From the Startup type drop down menu select Automatic and then click OK f Click OK to close the dialog box Cause The Lexbceserver service installed by a Lexmark printer Lexmark all in one or Dell all in one caused a scan communication error oaos If this did not solve the issue try the next solution 158 Troubleshooting Solution 9 Run the Scan Diagnostic Utility Solution Download and run the Scan Diagnostic utility to find and correct problems with your product To download and run the Scan Diagnostic utility 1 Goto www hp com and click Software and driver downloads 2 Select Download drivers and software and firmware 3 Type your product name and model number in the field provided and then press Enter 4 Selectthe operating system of your computer where the HP software is installed Go to the Utility sectio
130. ess printing produces unexpected results e The product is not responding The product prints meaningless characters e Nothing happens when try to print The pages in my document came out in the wrong order The margins are not printing as expected e Text or graphics are cut off at the edge of the page Ablank page came out while printing e Ink is spraying the inside of the product when print a photo Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load the stack of envelopes correctly e Solution 2 Check the envelope type e Solution 3 Tuck the flaps to avoid paper jams E Em c oO v P fo z 2 Q Solution 1 Load the stack of envelopes correctly Solution Load a stack of envelopes in the input tray with the envelope flaps facing up and to the left Make sure that you remove all paper from the input tray before loading the envelopes For more information see Load envelopes on page 24 Cause A stack of envelopes was loaded incorrectly If this did not solve the issue try the next solution 116 Troubleshooting Solution 2 Check the envelope type Solution Do not use shiny or embossed envelopes or envelopes t
131. ess printing was enabled By selecting the Borderless option your printed photo was enlarged and centered to fit the printable area of the page Depending on the relative sizes of the digital photo and the paper on which you are printing this could result in some parts of the image being cropped Print troubleshooting 127 E c oO n gt fo z 2 Q Chapter 13 A blank page came out while printing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Remove any extra pages or lines at the end of the document e Solution 2 Load paper in the input tray e Solution 3 Check the print cartridge Solution 1 Remove any extra pages or lines at the end of the document Solution Openthe documentfile in your software application and remove any extra pages or lines at the end of the document Cause The document you were printing contained an additional blank page If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For
132. ewed Ink streaks on the back of the paper Paper is not picked up from the input tray The text edges are jagged fo c vo E a S LT Wrong inaccurate or bleeding colors If your printout has one of the following print quality problems try the solutions in this section for help Colors look different than what you expected For example the colors in your graphic or photo look one way on your computer screen but print out differently or magenta was replaced with cyan in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp and defined Print quality troubleshooting 99 E x e c Er o n s e fe Ems E co Chapter 13 100 Try the following solutions if the colors appear wrong inaccurate or bleed into each other Solution 1 Make sure you are using genuine HP print cartridges Solution 2 Make sure paper is loaded correctly in the input tray Solution 3 Check the paper type Solution 4 Check to see if the product is in ink backup mode Solution 5 Check the print settings Solution 6 Clean or replace the print catridges Solution 1 Make sure you are using genuine HP print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges HP recommends that you use genuine HP print cartridges Genuine H
133. f the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web e HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software toy Iz E vo E a S Required software component was not found or was incorrectly installed Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs Errors 179 Chapter 13 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer f NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the so
134. f the printed pages from the output tray If you remove the pages while the document is still printing the pages might get out of order 10 Follow the instructions that appear on your screen for reloading the paper to print on the second side and then click Continue 11 When the entire document has finished printing fold the stack of paper in half so that the first page is on top then staple the document along the crease x TIP For best results use a saddle stapler or a heavy duty stapler with a long reach to staple the booklet Figure 7 1 Left edge binding for left to right languages 11 9 A7 A Figure 7 2 Right edge binding for right to left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper m E IM EI ilH TUR m Oo rill du I I la s lol RI 42 Print from your computer To print multiple pages on a single sheet 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Pages per sheet list click 2 4 6 9 or 16 7T Ifyou want a border to appear around each page image printed on the sheet of paper sel
135. f this did not solve the issue try the next solution Solution 5 Wait until the product completes the current operation Solution If the product is performing another task such as copying or scanning your print job will be delayed until the product completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the product display to see if there are any messages Cause The product was busy with another task If this did not solve the issue try the next solution 118 Troubleshooting Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect the USB cable from the product restart the computer and then reconnect the USB cable to the product Shut down the product restart the computer and then restart the product Cause A deleted print job was in the queue If this did not solve the issue try the next solution Solution 7 Clear the paper jam Solution Clear the paper jam For more information see Clear paper jams on page 98 Cause Th
136. first Place the test page on top of the label sheet or envelope and hold both up to the light Check the spacing for each block of text Make adjustments as needed Load the labels or envelopes into the input tray A CAUTION Do not use envelopes with clasps or windows They can get stuck in the rollers and cause paper jams If you are printing on envelopes do the following a Display the print settings and click the Features tab b Inthe Resizing Options area click the appropriate envelope size in the Size list Click OK and then click Print or OK in the Print dialog box Perform special print jobs 45 Chapter 7 Print a poster You can create a poster by printing a document on multiple pages The HP All in One prints dotted lines on some pages to indicate where to trim the pages before taping them together To print a poster 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab Expand Document Options and then expand Printer Features 7 In the Poster Printing drop down list click either 2x2 4 sheets 3x3 9 sheets 4x4 16 sheets or 5x5 25 sheet
137. for more than 30 minutes 5 Inspect the print cartridge contacts for ink and debris buildup 6 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 7T Hold the print cartridge by its sides 8 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean 9 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place v 9 q a Ep o T S S Work with print cartridges 81 Chapter 11 10 Repeat if necessary for the other print cartridge 11 Gently close the print cartridge door and plug the power cord into the back of the product Related topics e Clean the area around the ink nozzles on page 82 Replace the print cartridges on page 71 Clean the area around the ink nozzles If the product is used in a dusty environment a small amount of debris might accumulate inside the product This debris can include dust hair carpet or clothing fibers When debris gets on the print cartridges it can cause ink streaks and smudges on printed pages Ink streaking can be corrected by cleaning around the ink nozzles as described here f NOTE Clean the area around the ink nozzles only if
138. ftware 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program f NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 E m c oO v gt fo z 2 Q Cause There might have been a problem when you originally installed the HP Photosmart Software Error occurred while communicating with the product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product e Solution 2 C
139. g To change the page orientation 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 32 Print from your computer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Basic Options area do one of the following Click Portrait to print the document vertically on the page Click Landscape to print the document horizontally on the page Scale the document size The HP All in One allows you to print the document at a different size than the original To scale the document size 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Resizing options area click Scale to paper size and then click the appropriate paper size from the drop down list a Change the saturation brightness or color tone You can change the intensity of colors and the level of darkness in your printout by adjusting the Saturation Brightne
140. gain toy Iz lt vo E a S o 2o cei Belit 4A METIS vii TAN For more information on setting up the product and connecting it to your computer see the Setup Guide that came with the product Cause The product was not properly connected to the computer Memory card troubleshooting 133 Chapter 13 Copy troubleshooting Use this section to solve these copy problems Nothing happens when try to copy e Parts of the original do not appear or are cut off Resize to Fit is not working as expected e The image is cropped when make a borderless copy The printout is blank A borderless copy has white space around the edges Nothing happens when I try to copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product e Solution 2 Place the original correctly on the glass e Solution 3 Wait until the product completes the current operation e Solution 4 The product does not support the paper or envelope e Solution 5 Clear the paper jam Solution 1 Turn on the product E Em c oO a gt fo z 2 Q Solution Look atthe On button located on the product If it is not lit the pro
141. gain after the computer has restarted Cause The print spooler needed to be restarted If this did not solve the issue try the next solution Solution 8 Verify whether the software application has a problem Solution Verify whether the software application is the problem To verify the software application 1 2 Close the software application and reopen it Try to print again from the software application f NOTE The printer might not support printing from a DOS application Determine if the software application is Windows based or DOS based by checking the system requirements of the application Try printing from Notepad to see if the issue is the software application or the driver To print from Notepad a On the Windows taskbar click Start and then click Programs or All Programs b Click Accessories and then click Notepad c Type a few characters of text into Notepad d Click File and then click Print If printing is successful from Notepad but not the software application contact the manufacturer of that application for support Cause The software application failed or could not interface with the print driver Troubleshooting Product might not be correctly installed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the is
142. ge Solution When you make a borderless copy of a very small original the product enlarges the original up to a maximum percentage This might leave white space around the edges The maximum percentage varies by model Depending on the size of the borderless copy you are trying to make the minimum size ofthe original varies For example you cannot enlarge a passport photo to create a letter size borderless copy If you want to make a borderless copy of a very small original scan the original into the computer resize the image and then print a borderless copy of the enlarged image Cause You were trying to make a borderless copy of a very small original If this did not solve the issue try the next solution Solution 2 Use photo paper to make borderless copies Solution Use photo paper to make borderless copies 138 Troubleshooting For more information see Load full size paper or small size photo paper on page 20 Recommended papers for printing and copying on page 18 Cause You were trying to make a borderless copy without using photo paper Scan troubleshooting Use this section to solve these scan problems Scan halts Scan fails Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing The
143. ge the print speed or quality on page 32 Print using Maximum dpi on page 39 e Change copy speed or quality on page 57 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 3 Clean the rollers Solution Clean the rollers Make sure you have the following materials available Alint free cloth or any soft material that will not come apart or leave fibers e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges E x c Er o N gt fe e E co To clean the rollers 1 Turn off the product and remove the power cord 2 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product ad Dip the lint free cloth into the purified or distilled water and squeeze any excess water from it Clean the rubber rollers to remove any dust or dirt buildup Replace the rear door Gently push the door forward until it snaps into place Plug the power cord back in and turn on the product Try to print again SUO On Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution 114 Troubleshooting Solution 4 Contact HP support for service Solution f you have completed all of the steps provided in the previous solut
144. ginal print side down on the right front corner of the glass as shown below Copy troubleshooting 135 toy c vo E a S LT E c oO a gt fo z 3 Q Chapter 13 Cause The original was placed incorrectly on the glass Resize to Fit is not working as expected 136 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Scan enlarge and then print a copy e Solution 2 Place the original correctly on the glass e Solution 3 Wipe the glass and the back of the document lid Solution 1 Scan enlarge and then print a copy Solution Resize to Fit can only enlarge the original up to the maximum percentage allowed by your model For example 200 might be the maximum enlargement percentage allowed by your model Enlarging a passport photo by 200 might not enlarge it enough for it to fit a full size page If you want to make a large copy of a small original scan the original into the computer resize the image in the HP scanning software and then print a copy of the enlarged image Cause You were trying to increase the size of an original that was too small If this did not solve the issue try the next solution Solution 2 Place the original correctly on the glass
145. hat came with the product Cause The product and computer were not communicating with each other When insert the CD ROM into my computer s CD ROM drive nothing happens Solution If the installation does not run automatically you can start it manually To start the installation from a Windows computer 1 From the Windows Start menu click Run or click Accessories and then Run 2 In the Run dialog box enter d setup exe and then click OK If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter Cause The installation failed to run automatically The Minimum System Checks screen appears Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software Cause Your system did not meet the minimum requirements to install the software received a message that an Unknown Error has occurred Solution Uninstall the software completely and then reinstall it To uninstall the software and reset the product 1 Disconnect and reset the product To disconnect and reset the product a Make sure the product is turned on b Press the On button to turn off the product c Disconnect the power cord from the back of the product 92 Troubleshooting d Reconnect the power cord to the back of the product e Press the On button to turn on the product 2 Uninstall the software completely NOTE Itis important t
146. hat have clasps or windows Cause The wrong type of envelope was loaded If this did not solve the issue try the next solution Solution 3 Tuck the flaps to avoid paper jams Solution To avoid paper jams tuck the flaps inside the envelopes Cause The flaps might get caught in the rollers Borderless printing produces unexpected results Solution Try printing the image from the photo imaging software that came with the product Cause Printing a borderless image from a non HP software application produced unexpected results The product is not responding Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the toy Iz E te lt vo E a S o remaining solutions until the issue is resolved Solution 1 Turn on the product Solution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 4 Check the printer driver status Solution 5 Wait until the product completes the current operation Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely Solution 9 Check the connection from the product to your computer Solution 10 Reset the product Solution 1 Turn on the product Solution Look at the On light located on t
147. hat you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer before reinstalling it To uninstall the software completely a Onthe Windows taskbar click Start Settings Control Panel or just Control Panel b Double click Add Remove Programs or click Uninstall a program c Remove all the items that are related to the HP Photosmart Software A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with the product name and software version number HP Software update HP Share to Web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d Goto C Program Files HP orC Program Files Hewlett Packard for some older products and delete the Digital Imaging folder e Goto C WINDOWS and rename the twain_32 folder to twain 32 old 3 Turn off programs that run in the background toy Iz E vo E a S o NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus software but are not required for the computer to function Occ
148. he button next to Prints Total to increase the number of copies you want to print of the current image The first number on the display indicates how many copies of the current image will be printed The second number indicates how many total prints are in the print queue 7 Press OK a x TIP You can repeat steps 3 through 8 to add photos to the print queue 8 Press the button next to Print on the display x TIP While the photo is printing you can continue scrolling through the photos on your memory card When you see a photo you want to print you can press the Print button to add that photo to the print queue Print enlargements You can print the photos on your memory card in a variety of sizes up to the size of letter 8 5 x 11 inch or A4 210 x 297 mm paper To print an enlargement of a photo 1 Load letter or A4 sized photo paper in the input tray 2 Insert your memory card into the appropriate slot on the product 3 Press the buttons next to the up arrow or down arrow icons on the display to scroll through the photos on your memory card until the photo you want to print appears 4 Press Settings 5 Doone of the following Press the button next to Size until Resize to Fit is the selected setting on the display Your printed photo will be enlarged and centered to fit the printable area of the page and will be either bordered or borderless on all four sides depending on the relative sizes of the digit
149. he display 5 Doone of the following To reprint your original photo using the default print settings A Press the button next to Print To change print settings before reprinting your original photo a c d Press Settings to change the print settings The Settings screen appears Do one of the following Press the button next to Print Size to change the print size Press the button next to Borderless to change the border printing options Press the button next to Prints to change the number of prints Press OK Press the button next to Print Scan an image or document For original documents or images placed on the glass you can start a scan from your computer or from the HP All in One This section explains the second option how to scan from the control panel of the HP All in One to a computer Touse the scan features the HP All in One and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to scanning To verify that the HP Photosmart Software is running on a Windows computer look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time 64 Use the scan features NOTE Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All in One to lose some of its scan functionality If this happens you can restore full functionality by restarting your c
150. he input tray and then try the alignment again The product prints a test page aligns the print cartridges and calibrates the printer 2 Load the page print side down on the right front corner of the glass and then press the button next to OK to scan the page When the On button stops flashing the alignment is complete and the page can be removed Recycle or discard the page To align the print cartridges from the HP Photosmart Software 1 Load letter or A4 unused plain white paper into the input tray NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 2 In the HP Solution Center click Settings 3 Inthe Print Settings area click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Print Cartridges 78 Maintain the HP All in One 6 When prompted ensure plain white letter or A4 paper is loaded in the input tray then press the button next to OK
151. he light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the product or memory card NOTE The product only recognizes the JPG and TIF file formats on your memory card Print photos The HP All in One enables you to print one borderless or bordered photo per page directly from your memory card without first having to transfer the files to a computer XX TIP To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output This section contains the following topics Print small size photos e Print enlargements e Print photos from the HP Photosmart Software Print camera selected DPOF photos Print small size photos You can select specific photos on your memory card to print as small size photos To print one or more small size photos 1 Load 10 x 15 cm 4 x 6 inch photo paper in the input tray 2 Insert your memory card into the appropriate slot on the product 50 Use the photo features 3 Press the buttons next to the up arrow or down arrow icons on the display to scroll through the photos on your memory card until the photo you want to print appears 4 Press Settings Leave the default Size setting as Borderless 6 Press t
152. he product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Print troubleshooting 117 Chapter 13 Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load full size paper or small size photo paper on page 20 Cause The product was out of paper If this did not solve the issue try the next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application x TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer If this did not solve the issue try the next solution Solution 4 Check the printer driver status E x e c z o N E fo e E vo Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status 1 In the HP Solution Center click the Settings tab 2 Click Status If the status is Offline or Stop printing change the status to Ready Cause The status of the printer driver had changed I
153. he prompts until you are satisfied with the quality of the output and then click Done There are three stages of cleaning Each stage lasts from one to two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge Related topics Clean the print cartridge contacts on page 80 Replace the print cartridges on page 71 Work with print cartridges 79 v c Q Ed a x o T S S Chapter 11 Clean the print cartridge contacts A CAUTION Donotcleanthe print cartridge contacts unless you are having a problem with print quality and other measures have not been successful For more information see Print quality troubleshooting on page 99 Clean the print cartridge contacts if you get repeated messages on your computer screen prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges Before cleaning the print cartridge contacts remove the print cartridge and verify that nothing is covering the print cartridge contacts then reinstall the print cartridge If you continue to get messages to check the print cartridges clean the print cartridge co
154. heck the USB connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer l ki A WE e Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse 272 Troubleshooting 6 Check the USB cable to make sure it is functioning properly NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet i
155. heck the power cord and USB cable e Solution 3 Restart the computer e Solution 4 Uninstall and reinstall the product 180 Troubleshooting Solution 5 Uninstall and reinstall the HP Photosmart Software e Solution 6 Contact HP support for service Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip toy Iz vo 2 Q S o 1 Power connection Power cord and adaptor Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again SS 5 O I Errors 181 E c oO a gt fo z 3 Q
156. his section contains the following topics Load full size paper or small size photo paper Load index cards Load envelopes Load other types of paper Load full size paper or small size photo paper You can load many types and sizes of paper into the input tray of the HP All in One 20 Load originals and load paper To load full size paper 1 Slide the paper width guide to its outermost position NOTE Ifyouare using letter or A4 paper or smaller make sure the tray extender is open all the way When you use legal size paper leave the tray extender closed xx TIP Tap a stack of paper on a flat surface to align the edges Make sure all the paper in the stack is the same size and type and free of rips dust wrinkles and curled or bent edges Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the product is idle and silent when you load paper into the input tray If the product is servicing the print cartridges or otherwise engaged in a task the paper stop inside the product might not be in place You could push the paper too far forward causing the product to eject blank pages XX TIP If you are using letterhead insert the top of the page first with the print side down k 7 a is Q me D Ke o c i HD 92 fo o is E Slide th
157. ify that the hardware is Try each of the following solutions separately After completing the steps for each solution try to scan again If the product still does not work then go to the next solution functioning correctly If you cannot make a copy see Troubleshooting on page 87 for more troubleshooting information Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager Solution 3 Verify if the Digital Imaging Monitor is running Solution 4 Check the status of the product in the HP Solution Center Solution 5 Check the power supply Solution 6 Check the USB connection between the product and the computer Solution 7 Try scanning with Windows Image Acquisition WIA Solution 8 Disable the Lexbces service Solution 9 Run the Scan Diagnostic Utility Solution 10 Download and install the unexpected internal error and communications failure patch Solution 11 Check the USB chipset and controller Solution 12 Uninstall and then reinstall the software toy Iz te lt v E a 5 o Solution 1 Verify if the software is installed correctly Solution Verify that the software was installed correctly Open the HP Solution Center and verify that all the icons are present If the appropriate buttons for your product such as Make Copies do not appear your installation might not be complete and you might need to uninstall a
158. ilable on your computer s hard disk toy z E vo ED a S o LT Borderless printing error Solution Borderless printing cannot occur with only the black print cartridge installed Install the tri color print cartridge For more information see Replace the print cartridges on page 71 Cause The product was in ink backup mode with only the black print cartridge installed and a borderless print job was initiated Memory card error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove all but one memory card e Solution 2 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Errors 189 Chapter 13 Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution Solution 2 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Disconnected Solution Make sure your computer is turned on and i
159. in a report Print business cards and brochures by scanning a logo and using it in your publishing software Send photos to friends and relatives by scanning your favorite prints and including them in e mail messages Create a photographic inventory of your house or office Archive treasured photos in an electronic scrapbook 4 NOTE If you are using the HP Photosmart Software the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options This section contains the following topics Make reprints of your photos e Scan an image or document Edit a scanned image Edit a scanned document Stop scanning Make reprints of your photos You can scan a printed copy of a photo to make reprints in a variety of sizes up to the size of letter 8 5 x 11 inch or A4 210 x 297 mm paper By default the HP All in One is setto detect the type of paper you are using automatically To reprint an original photo 1 Press the button next to Scan Reprint The Scan Reprint menu appears 2 Press the button next to Scan to Print The Scan to Print menu appears Make reprints of your photos 63 Chapter 10 3 When prompted load your original photo print side down on the right front corner of the glass 4 Press OK A preview image of the scan appears on t
160. install the software For more information see the Setup Guide Cause The HP Photosmart software might not have been installed If this did not solve the issue try the next solution Solution 4 Start the HP Photosmart software Solution Start the software you installed with the product and try scanning again Cause The HP Photosmart Software was installed but was not running E Em c o v gt fo z E Q Scan fails because of insufficient computer memory Solution Close all programs that are not in use This includes programs that run in the background such as screen savers and virus checkers If you turn off your virus checker remember to turn it back on after you finish your scan If this does not work it might help to restart your computer Some programs do not release memory when you close them Restarting your computer will clear the memory If this problem occurs frequently or if you encounter memory problems while using other programs you might need to add more memory to your computer See the user guide that came with your computer for more information Cause Too many programs were running on your computer 140 Troubleshooting Scanned image is blank Solution Load your original print side down on the right front corner of the glass Cause The original was placed incorrectly on the glass Scanned image is incorrectly cropped Solution The autocropping feature in the
161. install the software completely and then reinstall it To uninstall the software and reset the product Disconnect and reset the product 1 To disconnect and reset the product Roch Uninstall the software completely NOTE Itis important that you follow the uninstall procedure carefully to To uninstall the software completely a Make sure the product is turned on Press the On button to turn off the product Disconnect the power cord from the back of the product Reconnect the power cord to the back of the product Press the On button to turn on the product ensure you have removed the software completely from the computer before reinstalling it On the Windows taskbar click Start Settings Control Panel or just Control Panel Double click Add Remove Programs or click Uninstall a program Remove all the items that are related to the HP Photosmart Software toy c E te fe vo E a S o im A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with the product name and software version number HP Software update HP Share to Web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Goto C Program Files HP
162. int to Print Settings and then click Printer Toolbox 4 NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button 2 Click the Estimated Ink Levels tab 3 Click Print Cartridge Ordering Information The print cartridge reorder numbers appear 4 Click Order Online HP sends detailed printer information including model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out Shop for ink supplies 85 Chapter 12 zx o oS n cz ke n 86 Shop for ink supplies 13 Troubleshooting This section contains the following topics e View the Readme file Setup troubleshooting e Paper jams Print quality troubleshooting Print troubleshooting e Memory card troubleshooting e Copy troubleshooting e Scan troubleshooting Errors View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems You can access the Readme file by clicking Start pointing to Programs or All Programs pointing to HP pointing to Photosmart C4400 series and then clicking Readme toy c lt vo E a S LT You can access the Re
163. ion of conformity European Economic Area 234 default menu 7 default printer set as 30 device no response 117 not found 197 disconnected error 190 documents edit scanned 65 scan 63 double sided prints 40 41 DPOF file 52 E edit photos 53 edit scanned images 65 envelopes load 24 specifications 227 environment Environmental product stewardship program 228 error messages memory cards 189 out of paper 193 reading or writing file 186 F fast copy quality 57 fax paper width incorrect 196 poor quality printouts 102 fax problems poor print quality 102 237 file invalid name 187 supported formats 187 unreadable 186 unsupported formats 187 firmware revision mismatch 150 fit to page 60 fit to page fails 136 G glass clean 67 greeting cards load 25 H HP JetDirect 13 HP Photosmart Share send images 54 l images edit scanned 65 scan 63 improper shutdown 198 ink drying time 192 low 128 199 sprays inside HP All in One 129 streaks on the back of paper 113 ink cartridges HP ink depleted 220 ink levels check 70 ink supplies purchase 85 ink removing ink from skin and clothing 76 ink backup mode 77 install software troubleshoot 87 invalid file name 187 iron on transfers 44 J jams paper 26 L labels load 25 specifications 227 landscape orientation 32 238 legal paper load 20 specifications 227 letter paper load 20 specifications 227 lid backing clean 68 loa
164. ions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough Solution 1 Use TrueType or OpenType fonts e Solution 2 Align the print cartridges Solution 1 Use TrueType or OpenType fonts Solution Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon toy c lt vo E a S i TrueType icon OpenType icon Cause The font was a custom size Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed If this did not solve the issue try the next solution Solution 2 Align the print cartridges Solution Align the print cartridges For more information see Align the print cartridges on page 78 Cause The print cartridges needed to be aligned Print quality troubleshooting 115 Chapter 13 Print troubleshooting Use this section to solve these printing problems Envelopes print incorrectly Borderl
165. irst solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product Solution 2 Load paper in the input tray e Solution 3 Select the correct printer e Solution 4 Check the printer driver status e Solution 5 Wait until the product completes the current operation Solution 6 Remove all cancelled print jobs from the queue e Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely e Solution 9 Check the connection from the product to your computer e Solution 10 Reset the product Solution 1 Turn on the product toy z lt vo E a S o LT Solution Look at the On light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load full size paper or small size photo paper on page 20 Cause The product was out of paper If this did not solve the issue try the next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application
166. ith product name and software version number HP Software update HP Share to web e HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software If this did not solve the issue try the next solution E Em c oO v gt fo z 2 Solution 6 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Missing HP Photosmart Software Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the HP Photosmart Software e Solution 2 Turn on the product e Solution 3 Turn on the computer e Solution 4 Check the connection from the product to your computer 184 Troubleshooting Solution 1 Install the HP Photosmart Software Solution Install the HP Photosmart Software that came with the product If it is installed restart your computer To i
167. itional memory card Solution 4 Reformat the memory card in your digital camera Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on toy Iz lt vo E a S LI If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was inserted backwards or upside down If this did not solve the issue try the next solution Solution 2 Insert the memory card fully into the appropriate slot on the product Solution Make sure you fully insert the memory card into the appropriate slot on the product If the memory card is not inserted properly the product will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was not fully inserted in the appropriate slot on the product If this did not solve the issue try the next solution Memory card troubleshooting 131 Chapter 13 Solution 3 Remove the additional memory card Solution You can insert only one
168. ity parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy StarQ notice Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is
169. jam this button resumes printing Cancel Stops a task such as scanning or copying or resets settings such as Quality Size and Copies Scan Reprint Opens the Scan Reprint menu When a memory card is inserted this button advances to the next photo on the memory card when pressed oO 3 OK Confirms the copy or photo settings In certain situations E 6 Start Copy Black Starts a black and white copy When a m memory card is inserted this button acts as a previous image button 6 HP All in One overview continued Label Name and Description Start Copy Color Starts a color copy When a memory card is inserted this button starts printing the image currently on the display Menu overview The following topics provide a quick reference to top level menus that appear on the HP All in One display Default Menu Scan Reprint Menu Settings Menu Default Menu The following options are available on the display by default Scan Reprint Start Copy Black Start Copy Color Scan Reprint Menu The following options are available when you press the button next to Scan Reprint Scan to PC Scan to Print Settings Menu The following options are available when you press Settings Quality Size Copies z ED gt E 7 gt e v 9 lt a x Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to mak
170. ke sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 31 Change the print speed or quality on page 32 Print using Maximum dpi on page 39 Change copy speed or quality on page 57 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling toy c lt vo amp a S o LT 4 NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 18 e Information on paper on page 98 Cause The wrong kind of paper was loa
171. ll linked documents 5 Click Print or OK to print the Web page XX TIP To print Web pages correctly you might need to set your print orientation to Landscape Stop a print job Although you can stop a print job from either the HP All in One or the computer HP recommends you stop it from the HP All in One for best results To stop a print job from the product A Press Cancel If the print job does not stop press Cancel again It can take a few moments for the print job to be cancelled To stop a print job from the computer 1 On the Windows taskbar click Start and then click Control Panel 2 Click Printers or double click Printers and Faxes 3 Double click the product icon XX TIP You can also double click the printer icon in the Windows taskbar 4 Select the print job you want to cancel 5 On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled Stop a print job 47 Chapter 7 48 Print from your computer 8 Use the photo features The HP All in One is equipped with memory card slots which enable you to insert a memory card and begin printing photos from your digital camera without uploading your photos to a computer first Additionally if the HP All in One is connected to a computer with a USB cable you can also transfer your photos to the computer to print edit or share This section c
172. lose NOTE Ifyou receive a message stating Access is denied while making changes click OK and continue The message will not prevent you from making the changes i Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears j Click the check box next to Do not show this message again 4 Run the Disk Cleanup utility to delete temporary files and folders To run the Disk Cleanup utility a On the Windows taskbar click Start click Programs or All Programs and then click Accessories b Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete 164 Troubleshooting c Selectthe appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools Removing optional Windows components that you do not use d After selecting the components to remove click OK 5 Install the software To install the software a Insert software CD into the CD ROM drive of the compute
173. lue stripe facing up HP Greeting Cards HP Photo Greeting Cards or HP Textured Greeting Cards A Inserta small stack of HP greeting card paper into the input tray with the print side down slide the stack of cards forward until it stops x TIP Make sure the area on which you want to print is inserted first facing down in the input tray Related topics e Choose papers for printing and copying on page 17 Set the paper type for printing on page 31 Print on transparencies on page 45 Reverse an image for iron on transfers on page 44 Print a group of addresses on labels or envelopes on page 45 Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Do not force paper too far forward i
174. lution 5 Print a self test report Solution Print a self test report to see if the product can print To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below 3 Make sure the test patterns show a complete grid and the thick color lines are complete If more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot toy Iz E te fe vo E a S If the product can print a self test report and can print from the computer if applicable then there is no need to follow the remaining solutions as the error message might be false Cause The error was false If this did not solve the issue try the next solution Solution 6 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On but
175. m Transparency film N A Up to 40 25 n a Labels N A Up to 40 25 n a 5 x 7 inch 13 x 18 cm 67 Ib Bond Up to 40 25 20 Photo paper 252 gsm 4x6 inch 10 x 15 cm 67 Ib Bond Up to 40 25 20 Photo paper 252 gsm L 3 5 x 5inch 8 9 x 12 7 67 Ib Bond Up to 40 25 20 cm Photo paper 252 gsm Letter 8 5 x 11 inch 67 Ib Bond Up to 40 25 n a A4 210mmx297mm Photo paper c 9 5 E p 5 8 2 c lt S o LE Specifications 221 E 4 1 z i 5 3 3 fo zs fe E Chapter 15 continued 252 gsm Paper weight Input tray Output trayt Photo tray Maximum capacity T Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently ET NOTE Fora complete list of supported media sizes see the printer driver Print specifications Up to 1200 x 1200 rendered dpi black when printing from a computer Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200 input dpi Print speeds vary according to the complexity of the document Panorama size printing Method drop on demand thermal inkjet Language PCL3 GUI Duty cycle Up to 3000 printed pages per month Copy specifications Digital image processing Upto 9 copies from original depends on model Copy speeds vary according to the complexity of the document and model Maximum copy enlargement
176. me with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it Errors 183 Chapter 13 7 Followthe onscreen instructions and the instructions provided in the Setup Guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet w
177. mmunen det kale renovationsv sen eller den kareming hvor du kable produktet Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af ie leveren op ver aengovesen inzumelpund voor de verwerking vor afgedankie elekirische en elektronische apparaluur De gescheiden inzameling en verwerking Von ow algedanile apparatuur daagt bij fo het sparen van natuurlijke bronnen en fot hef hergebrulk van materiaal op een wifze die de volksgezondhei en het milieu Beschermt Voor meer Informatie over yaar u uw algedankie apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product ebt aangeschaft Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning tagada et k illemine toimub inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest
178. mmunicating with the computer To print a test page 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Right click the icon for your product and then click Properties On the General tab click Print Test Page The product should print a test page If the test page fails to print make sure you set up the product properly See the Setup Guide that came with the product for information about setting it up Cause The product was not set up properly If this did not solve the issue try the next solution Solution 2 Clear the print queue Solution Restart your computer to clear the print queue To clear the print queue 1 2 3 Restart your computer After the computer has restarted check the print queue a Depending upon your operating system do one of the following e Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes b Double click the icon for your product to open the print queue If there are no print jobs pending the issue might have been resolved Try to print again Cause The computer needed to be restarted to clear the print que
179. more information see Load full size paper or small size photo paper on page 20 Cause The product picked up two sheets of paper If this did not solve the issue try the next solution Solution 3 Check the print cartridge Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still 128 Troubleshooting covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape toy Iz vo 2 Q S LT Cause The protective plastic tape was only partially removed from the print cartridge Ink is spraying the inside of the product when I print a photo Solution Make sure you load photo paper in the input tray before you print a borderless print job For more information see Load full size paper or small size photo paper on page 20 Cause You were using the wrong paper type The borderless print settings require you to print on photo paper Memory card troubleshooting Use this section to solve these memory card problems My memory card no longer works in my digital camera The Photo light next to the memory card slots is blinking The On button is blinking The pr
180. move them 2 Make sure you have letter or A4 unused plain white paper loaded in the input tray 3 Open the print cartridge door The print carriage moves to the far right side of the product 4 Wait until the print carriage is idle and silent Lightly press down on a print cartridge to release it and then pull the print cartridge toward you out of its slot If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left s E et D 5 S f x uv 2 T E 1 Oo 3 72 Maintain the HP All in One If you are replacing the black or photo print cartridge remove the print cartridge from the slot on the right 1 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black and photo print cartridges x TIP If you are removing the black print cartridge in order to install the photo print cartridge store the black print cartridge in the print cartridge protector or an airtight plastic container Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Also do not re tape the print cartridges Doing so can
181. n 8 Disable the Lexbces service Solution Check if the Lexbces service is started and disable it If a Lexmark or Dell all in one device is connected with a USB cable to a computer where product is installed the HP software might not scan because the Lexbces service is running 4 NOTE This solution only applies if you have a Lexmark or Dell all in one To check for and disable the service 1 Log into Windows as an Administrator 2 Press the Ctrl Alt Delete to open the Task Manager 3 Click the Processes tab 4 Ifthe Lexbceserver service is listed in the Image Name list disable it To disable the service a Onthe Windows taskbar click Start right click My Computer and then click Manage The Computer Management appears Double click Services and Applications and then double click Services In the right pane right click Lexbceserver and then click Properties On the General tab in the Service status area click Stop From the Startup type drop down menu select Disabled and then click OK f Click OK to close the dialog box 5 Backup the Registry e205 toy z E vo E Q S LT A CAUTION Incorrectly editing the registry might severely damage your system Before making changes to the registry back up valuable data on the computer To back up the Registry a On the Windows taskbar click Start b Depending on your operating system do one of the following I
182. n One To print in Maximum dpi mode Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab In the Printer Features area select Enabled from the Maximum dpi drop down list Click the Features tab In the Paper Type drop down list click More and then select the appropriate paper type 9 n the Print Quality drop down list click Maximum dpi e NE GA 9 0 19r NOTE To view the maximum dpi that the product will print click Resolution 10 Select any other print settings that you want and then click OK Related topics Use a photo print cartridge on page 75 Perform special print jobs 39 Chapter 7 Print on both sides of the page You can print two sided pages with the HP All in One manually When printing two sided pages make sure to use paper that is thick enough so that images do not show through to the other side To print on both sides of the page 1 Load paper into the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software a
183. n Windows Vista In Start Search type regedit and then press Enter When the User Account Control dialog box appears click Continue n Windows XP Click Run When the Run dialog box appears type regedit and then press Enter The Registry Editor appears c In the Registry Editor select My Computer d With My Computer highlighted click File and then click Export e Browse to a storage location that is easy for you to remember for example My Documents or Desktop f In the Export Range area select All Errors 157 Chapter 13 g Enter a filename for the backed up Registry HP suggests naming the file with the current date for example Registry Backup 04 01 07 h Click Save to save the Registry 6 Editthe registry To edit the Registry a Select the HKEY LOCAL MACHINE SystemYCurrentControlSet Services Spooler Registry key Details of the Registry key appears on the pane to the right b Check the DependOnService data string in the pane on the right to see if lexbces is listed in the Data column c Ifthe Data column contains lexbces right click DependOnService and select Modify Do one of the following If you see only lexbces but not RPCSS delete lexbces and enter RPCSS f you see both lexbces and RPCSS delete only lexbces and keep RPCSS d Click OK 7 Restart the computer and then try to scan again If you can scan successfully then proceed with the next step to restart the Lexbcserver s
184. n and download the HP Scan diagnostic utility 6 Try to scan If an error condition is identified with any of the HP software components a red X is displayed next to the component If there is no error condition a green check mark is displayed next to the component The utility is equipped with a Fix button to correct the error conditions e Cause There was a problem with the connection between the product and the computer If this did not solve the issue try the next solution Solution 10 Download and install the unexpected internal error and communications failure patch toy Iz E lt vo E a S o LT Solution Download and instal the unexpected internal error and communications failure patch This patch resolves the An unexpected internal error has occurred error and other communication failures with the product To install the patch 1 Go to www hp com and click Software and driver downloads 2 Select Download drivers and software and firmware 3 Select the operating system of your computer where the HP software is installed 4 Go to the Patch section and download the HP Image zone photo and imaging unexpected internal error and communications failure patch 5 Double click the patch to install it on the computer 6 Try to scan Cause You needed to install the unexpected internal error and communications failure patch If this did not solve the issue try the next solution
185. n length 7 If another USB cable is available try using that one instead 8 Restart the computer 9 After the computer restarts try to scan again Cause The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product toy z lt vo E a S LT Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 On the Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your p
186. n order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the margin settings e Solution 2 Check the layout of the document e Solution 3 Load the stack of papers correctly e Solution 4 Try printing with borders E m c oO v gt fo z 2 Q Solution 1 Check the margin settings Solution Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the printjob if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution 126 Troubleshooting Solution 2 Check the layout of the document Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the product
187. n the input tray Use paper types that are recommended for the product 26 Load originals and load paper Related topics Clear paper jams on page 98 L 7 Q is Q ge D Ke o c HD 22 fo o l Avoid paper jams 27 Chapter 6 r fo o a fe ch vo p 7 t 3 a o t a no f xe O m 28 Load originals and load paper 7 Print from your computer The HP All in One can be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters This section contains the following topics e Print from a software application Make the HP All in One the default printer Change the print settings for the current job Change the default print settings e Printing shortcuts Perform special print jobs Stop a print job Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 f you need to change settings click the button that
188. nd then reinstall the software Do not simply delete the application files from your hard drive Make sure to remove them properly using the uninstall utility provided with the software To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the product from your computer Errors 151 E m c oO v gt fo z E Q Chapter 13 152 Restart your computer 4 NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 4 NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus software that are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP
189. nded for use in this product Printing in ink backup mode toy Iz lt vo ED Q S Solution If you receive the ink backup mode message and two print cartridges are installed in the product verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Cause When the product detected that only one print cartridge is installed ink backup mode is initiated This printing mode lets you print with a single print cartridge but it slows the product and affects the quality of printouts Errors 209 E x e z Er o n gt e fe Ems E co Chapter 13 Print cartridges missing or not detected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the print cartridges e Solution 2 Clean the print cartridge contacts e Solution 3 Replace the print cartridge Solution 1 Reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully
190. ndicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges E m c oO v gt fo z 2 Q For more information see Check the estimated ink levels on page 70 Print a self test report on page 69 e Clean the print cartridges on page 79 Cause The print cartridges needed to be cleaned or there was insufficient ink Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank e Solution 1 Check the print settings e Solution 2 Check the paper type e Solution 3 Make sure you are using genuine HP print cartridges e Solution 4 Check the print catridges e Solution 5 Replace the print cartridge 102 Troubleshooting Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to ma
191. nected to a power source e Solution 5 Print a self test report e Solution 6 Reset the product e Solution 7 Contact HP support for service Solution 1 Clear the paper jam from the rear door Solution Clear the paper jam from the rear door For more information see Clear paper jams on page 98 Cause The product had a paper jam If this did not solve the issue try the next solution 144 Troubleshooting Solution 2 Clear the paper jam from the front Solution Turn off the product and open the print cartridge door to access the print carriage area Gently remove any paper that is stuck between the rollers and then turn on the product again If this did not solve the issue try the next solution Cause Paper was stuck in the front rollers If this did not solve the issue try the next solution Solution 3 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if itis hung up on something toy z E lt vo E a S A CAUTION Be careful not to force the print cartridge carriage If the carriage is stuck forcing it to move will damage the printer For more information see Carriage stall on page 200 Cause The print carriage had stalled If this did not solve
192. non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the print cartridges on page 71 Cause The product detected that a non HP print cartridge was installed Print cartridge is missing incorrectly installed or not intended for your product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Insert the print cartridges Solution 2 Remove the tape from the print cartridges Errors 207 Chapter 13 Solution 3 Remove and reinsert the print cartridges e Solution 4 Contact HP support Solution 1 Insert the print cartridges Solution One or both of the print cartridges is missing Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the contacts of the print cartridges For more information see Clean the print cartridge contacts on page 80 Cause The print cartridge was missing If this did not solve the issue try the next solution Solution 2 Remove the tape from the print cartridges Solution Check ea
193. not being used with the power cord provided If this did not solve the issue try the next solution Solution 2 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off toy c vo E a S o LT A CAUTION Ifthe product still does not turn on it might have a mechanical failure Unplug the product from the power outlet Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power supply for the product Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The power supply was not intended
194. ns made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea ASA eru Ba 717 o 717E HUF SOS xm Me sastte7 7gA FHAA SE DE xJeiolA4 ALS 8E 4 UEL VCCI Class B compliance statement for users in Japan CORB PRUBRES SRS ARERR VCCI DBBCBI lt K IIA BERRMHRECT CORB RERCHATSCCHZAWECLTUETA Z DOREY PYVAPCTLEV AY ZERTU CHAENSCRERSeeRCT CEPHWET FX IR SLAB BIC HED TIEL URW RU EU CT EU c 5 E 5 T 2 c lt oO o Regulatory notices 233 Chapter 15 Notice to users in Japan about the power cord Rmt Akn ERI REKETE U Re ntERI RE HORM cH RH UA Noise emission statement for Germany Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Toxic and hazardous substance table HEBREUBEX RPE R EEUTROSAUEESIEEEIGE SEES ASUNT mit A DIES RUE mT LS PUE Ez XE 1T RS SEP P o gt gt p lt gt jo amp gt x lo jo ee e 2f k lelo lelo I lo o X e ebere ppe tlo jjj o o po o
195. nstall the HP Photosmart Software 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product Cause The HP Photosmart Software was not installed If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution toy c fo lt vo E a S o i Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make Errors 185 E m c oO a gt fo z 2 Chapter 13 sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again For more information on setting up the product and connecting it to your computer see the Setup Guide that came with the
196. nstalled or was not running Errors If the product has an error the lights on the product might flash or an error message might appear on your computer screen This section contains the following topics Product messages File messages General user messages e Paper messages Power and connection messages Print cartridge messages Errors 143 Chapter 13 Product messages The following is a list of product related error messages Carriage jam e Mechanism error e Carriage blocked Door open Firmware revision mismatch Memory is full Scanner failure e Scan errors Unable to print Product might not be correctly installed e Product was not found e Product could not find available scan destinations Required software component was not found or was incorrectly installed Error occurred while communicating with the product Missing HP Photosmart Software Carriage jam Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved E m c oO v gt fo z 2 Q e Solution 1 Clear the paper jam from the rear door e Solution 2 Clear the paper jam from the front e Solution 3 Make sure the print carriage can move freely e Solution 4 Verify that the product is properly con
197. nt cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 6 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support E x e c z o n e fe E vo Cause The print cartridge was damaged Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear 3 TIP After reviewing the solutions in this section you can go to HP s website to see if there is additional troubleshooting help For more information go to www hp com support e Solution 1 Check the print settings e Solution 2 Use a higher quality image e Solution 3 Print the image in a smaller size Solution 1 Check the print settings
198. ntacts Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers xx TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product To clean the print cartridge contacts 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the product s 5 rt D 5 E D x Uv 2 T E 1 9 80 Maintain the HP All in One 4 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot 4 NOTE Do notremove both print cartridges at the same time Remove and clean each print cartridge one ata time Do notleave a print cartridge outside the product
199. nu 7 ship your product 225 smeared ink 99 software application print from 29 software installation reinstall 96 uninstall 96 speed copy 57 print 32 start black 6 start color 7 stop copy 61 print job 47 scan 66 support process 221 system requirements 227 T T shirt transfers See iron on transfers technical information copy specifications 228 paper specifications 227 print specifications 228 scan specifications 228 System requirements 227 telephone numbers customer support 222 text cut off 126 dotted lines on scan 141 incorrect format on scan 141 incorrect or missing on scan 142 240 jagged 115 meaningless characters 120 not filled in 102 smooth fonts 115 transparencies load 25 specifications 227 troubleshoot fax problems 102 jams paper 26 print quality 99 Readme file 87 setup 87 USB cable 90 troubleshooting copy 134 error messages 143 memory card 129 print 116 scan 139 two sided prints 40 41 U uninstall software 96 USB cable communication lost 198 USB cable installation 90 W warranty 221 223 Web pages print 46
200. occur Make sure the USB cable is securely connected to the product and the computer as shown below a ill Pa METIS Cause The product was not connected to the computer Print cartridge messages The following is a list of print cartridge error messages te c E te lt vo ED a S o Low on ink Carriage stall Need alignment or alignment failed Print cartridges incorrectly installed Non HP cartridges installed Print cartridge is missing incorrectly installed or not intended for your product Printing in ink backup mode Print cartridges missing or not detected Incompatible print cartridges Print cartridge is not intended for use in this product Print cartridges in wrong slot Print cartridge problem Previously used genuine HP cartridge installed Original HP ink has been depleted General printer error Low on ink Solution Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable Errors 199 Chapter 13 If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another product the ink level indicator may be inaccurate or unavailable Fo
201. oduct contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support e7 c fe vo E a S o Cause The indicated print cartridges were installed incorrectly Print cartridge problem The message might indicate which cartridge is causing the problem If so try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Errors 215 Chapter 13 If the message does not indicate which cartridge is causing the problem follow these steps to determine which cartridge is the problem cartridge After you determine which cartridge is the problem cartridge continue with the first solution To determine which print cartridge is having the problem 1 Make sure the product is on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product E m fe c Er o n gt e E E 3 Check to make sure you ar
202. oduct does not read the memory card The photos on the memory card do not transfer to my computer Memory card troubleshooting 129 E x e c z o n e fe E co Chapter 13 My memory card no longer works in my digital camera Solution Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format For more information see the documentation that came with your digital camera Cause You formatted the card on a Windows XP computer By default Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other products use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card The Photo light next to the memory card slots is blinking Solution Do not pull out the memory card while the Photo light is flashing A flashing light means the product is accessing the memory card Wait until the light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the product and card For more information see Insert a memory card on page 49 Cause The product was reading the memory card The On button is blinking 130 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining s
203. olmej tmete utiliseerimispunktist v i kauplusest kust te seadme ostsite Havitettavien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa lai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h viti talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspisteeseen H vitett vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s eta Kierr tys tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr lyspaikoista paikallisia viranomaisia ateyhisi tai tuotteen j lleenmyyj lt An ppnyn ypnorov cucktu v ornv Euponaiki Evoot To naraw obuia orov clonivou f ovy cuarsuaola pps m npai v aur Sev np na va nerayrel pali pe adda oiiak anoppippara Avri amp cra suB vr oag rivai va anoppivyere nis yprores ouoxzui ox pia KaBopiopivn uov a ouhoyig anoppru ruv yia mv avaKUKAwan ypriorou nerapiob kar nerrpovixo cLon iopou H xwpron ouXoyi ar avakidusor rav ypnoruv ouaxtu v Ba oupPahe om iarhpnom ruv UOIKBY n puv kar omm Siaogadion n Ba avakukhuBo v pe r rorov vp no Wore va npocrart rar n uyela ruv apina rat to rpifor fu nepogen 6c ainpopoplis ayetd p o nod pmoptte va omogpies vg ayprqows GUHA Vid avais cuore ja t ad xEoguS app bis apx s f pe To Kardomp
204. olutions until the issue is resolved e Solution 1 Remove and reinsert the memory card e Solution 2 Remove the additional memory card Solution 1 Remove and reinsert the memory card Solution Remove and reinsert the memory card You might have inserted it incorrectly Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the problem continues the memory card might be defective For more information see Insert a memory card on page 49 Cause The product detected an error with the memory card If this did not solve the issue try the next solution Troubleshooting Solution 2 Remove the additional memory card Solution Remove one of the memory cards You can use only one memory card at a time For more information see Insert a memory card on page 49 Cause You had inserted more than one memory card The product does not read the memory card Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Insert the memory card properly Solution 1 Insert the memory card properly Solution 2 Insert the memory card fully into the appropriate slot on the product Solution 3 Remove the add
205. omputer or by starting the HP Photosmart Software NOTE When scanning the HP Photosmart Software enables you to save an image in the following file formats BMP DCX FPX GIF JPG PCD PCX and TIF To scan to a computer 1 Load your original print side down on the right front corner of the glass 4 NOTE Ensurethatthere are no memory cards inserted in the memory card slots on the product 2 Press the button next to Scan Reprint The Scan Reprint menu appears 3 Press the button next to Scan to PC A preview image of the scan appears on your computer where you can edit it Any edits that you make apply to the current scan session only The HP Photosmart Software has many tools that you can use to edit your scanned image You can improve the overall image quality by adjusting the brightness sharpness color tone and saturation You can also crop straighten rotate or resize the image 4 Make any edits to the preview image and then click Accept when you are finished Related topics Control panel buttons on page 6 Load originals on page 15 Edit a scanned image You can edit a scanned image such as a photo or graphic using the software you installed with the HP All in One Using this software you can rotate or crop the image as well as adjust the brightness contrast and color saturation Edit a scanned image 65 Chapter 10 f NOTE If you are using the HP Photosmart Soft
206. ontains the following topics Insert a memory card e Print photos e Save photos to your computer Edit photos using your computer Share photos with friends and relatives Insert a memory card The HP All in One supports the memory cards described below Each type of memory card can only be inserted in the appropriate slot for that card and only one card may be inserted at a time A CAUTION Do not insert more than one memory card at a time If more than one memory card is inserted unrecoverable data loss might occur 1 xD Picture Card Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC MultiMediaCard MMC MMC Plus MMC Mobile RS MMC adapter required TransFlash MicroSD Card or Secure MultiMedia Card 2 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional or Memory Stick Micro adapter required Insert a memory card 49 Chapter 8 To insert a memory card 1 Make sure the product is on 2 Insert the memory card into the appropriate slot The memory card has a Photo light below the camera icon that indicates the status of the memory card When it is solid green your photos are ready to be viewed A CAUTION Do not pull out the memory card while the Photo light is flashing A flashing light means the product is accessing the memory card Wait until t
207. orward into the slot on the right Then push the print cartridge forward until it clicks into the socket 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridge were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts Errors 211 Chapter 13 Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers x TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product For more information see Clean the print cartridge contacts on page 80 Cause The print cartridge contacts needed to be cleaned If this did not solve the issue try the next solution Solution 3 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel su
208. ou can easily check the ink supply level to determine how soon you might need to replace a print cartridge The ink supply level shows an estimate of the amount of ink remaining in the print cartridges Actual ink levels may vary o 5 Id D 5 S f 25 Uu La T E 1 e 3 D 70 Maintain the HP All in One X TIP You can also print a self test report to see if your print cartridges might need to be replaced NOTE Ifthe print cartridges were used before being installed in the product or have been refilled the estimated ink levels on the Estimated Ink levels tab may be inaccurate or unavailable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the product and cartridges for printing and in print head servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after itis used For more information see www hp com go inkusage To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 2 Click the Estimated Ink Level tab
209. ou use HP transparency products with the HP All in One To print on transparencies 1 2 3 4 a Load the transparency into the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More Then select the appropriate paper type x TIP If you want to make notations on the back of the transparencies and erase them later without scratching the original click the Advanced tab and select the Mirror Image check box In the Resizing Options area from the Size drop down list select More Then select an appropriate size Click OK and then click Print or OK in the Print dialog box f NOTE The product automatically waits for transparencies to dry before releasing them Ink dries slower on film than on plain paper Make sure you allow enough time for the ink to dry before handling the transparency Print a group of addresses on labels or envelopes With the HP All in One you can print on a single envelope a group of envelopes or label sheets designed for inkjet printers To print a group of addresses on labels or envelopes 1 2 Print a test page on plain paper
210. ower adaptor Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adaptor Power outlet 9 Turn on the product 10 Print a self test report to test the basic standalone functionality of the product See the following procedure for more information about printing a self test report 11 Try to scan If the scan is successful other USB devices connected to the computer might be causing the problem 12 If the scan is successful then connect one USB device at a time to the computer 13 Test the scanning functionality after each connection until you identify which piece of equipment is causing the problem 14 If the product fails to scan Or does not establish communication with the computer along with any of the USB devices plugged in then connect a powered USB hub between the product and the computer This might help to establish or to maintain communication between the computer and the product See the following section for more information about USB hubs toy Iz E te fe vo E a S LT Errors 161 E m c oO v gt fo z E Q Chapter 13 To print a self test report 1 2 Load letter or A4 unused plain white paper into the input tray Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indica
211. own into the far right side of the input tray Slide the stack of cards forward until it stops k o 2 2 ke 2 3 c v e ke S le 24 Load paper 23 Chapter 6 4 Slide the paper width guide inward against the stack of cards until it stops Do not overload the input tray make sure the stack of cards fits within the input tray and is no higher than the top of the paper width guide Related topics Load full size paper or small size photo paper on page 20 Change the print settings for the current job on page 30 Load envelopes You can load one or more envelopes into the input tray of the HP All in One Do not use shiny or embossed envelopes or envelopes that have clasps or windows NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes To load envelopes 1 Remove all paper from the input tray r fo o a fe ch e 3 p 7 t E fo o t a Ss fb o 7 24 Load originals and load paper 2 Slide the paper width guide to its outermost position 3 Insert one or more envelopes into the far right side of the input tray with the envelope flaps on the left and facing up Slide the stack of envelopes forward until it stops XX TIP To avoid paper jams tuck the flap inside each envelope
212. ox 10 Click OK to return to the Properties dialog box 38 Print from your computer 11 Optional If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box From the drop down list select one of the following options High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray e Black Ink Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image 12 Click OK and then click Print or OK in the Print dialog box Ef NOTE Do notleave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print using Maximum dpi Use Maximum dpi mode to print high quality sharp images To get the most benefit from Maximum dpi mode use itto print high quality images such as digital photographs When you select the Maximum dpi setting the printer software displays the optimized dots per inch dpi that the HP All in One will print Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space NOTE Ifa photo print cartridge is also installed the print quality is enhanced A photo print cartridge can be purchased separately if itis not included with the HP All i
213. pages on 1 print 42 4 pages on 1 print 42 4 x 6 inch 10 x 15 cm borderless photos print 36 5 x 7 inch photo paper load 20 A A4 paper load 20 addresses print 45 after the support period 223 align print cartridges 78 alignment failed 203 print cartridges 203 B best copy quality 57 blank copy 138 scan 141 booklet printing 41 borderless copies 13 x 18 cm 5 x 7 inch photo 58 borderless photos copy has borders 138 crop is wrong 137 print 36 print from memory card 52 brightness change in print 33 buttons control panel 6 C cancel copy 61 print job 47 scan 66 cancel button 6 carriage jam 144 stalled 149 Carriage stall 200 cartridge 77 cartridges See print cartridges choose paper 17 clean exterior 67 glass 67 lid backing 68 print cartridge contacts 80 print cartridge ink nozzle area 82 print cartridges 79 color dull 108 color tone change in print 33 communication problems test failed 197 two way communication lost 198 connection problems device not found 197 HP All in One will not turn on 88 connection types supported printer sharing 13 control panel buttons 6 copy blank 138 borderless has borders 138 cancel 61 crop is wrong 137 fit to page fails 136 make a copy 55 missing information 135 number of copies 56 quality 57 specifications 228 speed 57 troubleshooting 134 crop borderless copy is wrong 137 fails 189 customer support contact 222 warranty 221 223 D declarat
214. pplication this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 Inthe Paper saving options area select Manual from the Two sided printing drop down list 7 For binding do one of the following e Forbinding on the top like a notebook or calendar select the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other top to bottom This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document en For binding on the side like a book or magazine click to clear the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other left to right This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document 40 Print from your computer 8 Click OK and then click Print or OK in the Print dialog box The product begins printing Wait until all the odd numbered pages are printed before removing any of the printed pages from the output tray A dialog box displays instructions on the screen when it is time to process the second side of your job 9 Click Continue when done Print a multiple page document as a booklet The HP All in One allows you to print your document as a small booklet which you can fold and then staple together For best results design your doc
215. print carriage should move to the far right side of the product 202 Troubleshooting Remove the print cartridges and keep them aside carefully Close the print cartridge door Disconnect the power cord from the product and wait for 60 seconds Reconnect the power cord to the product Turn on the product by pressing the On button Open the print cartridge door p e SW Oy Ord The print carriage should move to the far right side of the product 10 Reinsert the print cartridges in the appropriate slots 11 Close the print cartridge door 12 Load paper in the input tray 13 If prompted print a cartridge calibration page and then scan it Cause The product experienced an error and had to be reset If this did not solve the issue try the next solution toy Iz E te fe vo E a 3 LT Solution 7 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Need alignment or alignment failed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying
216. r The software installation will start automatically f NOTE Ifthe installation does not run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d Nsetup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter toy c lt vo amp a S o b Follow the prompts on the computer screen to install the software 6 Try using the product again Cause The software needed to be completely uninstalled and reinstalled Unable to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Print a test page e Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cable Solution 4 Verify that the product is set as the default printer e Solution 5 Check if the printer is paused or offline e Solution 6 Clear the print queue manually e Solution 7 Stop and restart the print spooler e Solution 8 Verify whether the software application has a problem Errors 165 E m c oO v gt fo z E Q Chapter 13 Solution 1 Print a test page Solution Printa test page to see if the product can print and is co
217. r HP product return and recycling information visit us at www hp com recycle Cause The indicated print cartridges were estimated to be low on ink and might need to be replaced soon Carriage stall Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Clear the paper jam from the rear door e Solution 2 Clear the paper jam from the front e Solution 3 Make sure the print carriage can move freely e Solution 4 Verify that the product is properly connected to a power source Solution 5 Print a self test report e Solution 6 Reset the product e Solution 7 Contact HP support for service Solution 1 Clear the paper jam from the rear door Solution Clear the paper jam from the rear door E Em c oO v gt fo z 2 Q For more information see Clear paper jams on page 98 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 2 Clear the paper jam from the front Solution Turn off the product and open the print cartridge door to access the print carriage area Gently remove any paper that is stuck between the rollers and then turn on the product again If this did not solve the issue try the next solution Cause Paper
218. r borderless print has a blurry band or line on the bottom of it e Solution 1 Check the paper type e Solution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary toy c E vo ED Q S o For more information see Recommended papers for printing and copying on page 18 e Information on paper on page 98 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing Bf NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled from
219. r from the Driver drop down menu Click OK to save your changes Cause The product was not be set as the default printer or the wrong driver might have been configured If this did not solve the issue try the next solution Troubleshooting Solution 5 Check if the printer is paused or offline Solution Check to make sure the product is not paused or offline To check if the printer is paused or offline 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes 2 Double click the icon for your product to open the print queue 3 Onthe Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline On the Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline If a check mark is present on either option click the menu option to remove it If the menu has the Use Printer Online option select that option to put a check mark next to it 4 f you made any changes try to print again Cause The product was paused or offline If this did not solve the issue try the next solution Solution 6 Clear the print queue manually toy c E lt vo E a S o LT Solution Manually clear the print queue To clear the print queu
220. r is USB ready and that you are using a supported operating system For more information see the Readme file Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then turn it on again If you are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer Setup troubleshooting 91 toy Iz lt vo E a 5 E m c oO v gt fo z E Q Chapter 13 Check other printers or scanners You might need to disconnect older products from your computer Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn off the product and then turn it on again After you check the connections try restarting your computer Turn off the product and then turn it on again f necessary remove and then install the software you installed with the product again For more information see Uninstall and reinstall the software on page 96 For more information on setting up the product and connecting it to your computer see the Setup Guide t
221. re might have been another problem with the computer If this did not solve the issue try the next solution Solution 2 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 Onthe Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 178 Troubleshooting 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer 4 NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program Ef NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION I
222. re the ideal solution for creating custom T shirts from your digital photos HP Photo Greeting Cards HP Premium Photo Cards and HP Note Cards HP Photo Greeting Cards Glossy or Matte HP Premium Photo Cards and HP Note Cards enable you to make your own greeting cards L 7 a to me is Ke o c i HD 22 fo me is l HP Brochure amp Flyer Paper HP Brochure amp Flyer Paper Gloss or Matte is glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Choose papers for printing and copying 19 Chapter 6 f NOTE Atthis time some portions of the HP Web site are available in English only Papers to avoid Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Papers to avoid for all print and copy job
223. rectly into a power outlet while disconnected from any power strips or surge suppressors the power strip or surge suppressor might not be allowing sufficient voltage to reach the product 6 If the product cannot print and the print carriage is still stalled contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There might not be sufficient voltage for the product If this did not solve the issue try the next solution Solution 5 Print a self test report Solution Print a self test report to see if the product can print If the product can print a self test report and can print from the computer if applicable then there is no need to follow the remaining solutions as the error message might be false For more information see Print a self test report on page 69 Cause The error was false E m c oO v gt fo z 2 Q If this did not solve the issue try the next solution Solution 6 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product To reset the product 1 Remove all paper loaded in the input tray 2 Make sure that the product is turned on and remove the USB cable from the back of the product 3 Open the print cartridge door The
224. ri color print cartridges v c Q Ed a x o T S S I Work with print cartridges 75 Chapter 11 To insert a print cartridge into the print cartridge protector A Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place To remove the print cartridge from the print cartridge protector A Press down on the top of the print cartridge protector to release the print cartridge and then gently remove the print cartridge out of the print cartridge protector Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap White fabric Wash the fabric in cold water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia A CAUTION Always use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric 2 E rt D 5 Ej D T v 2 T 3 1 Oo 3 76 Maintain the HP All in One Ink backup mode Use the ink backup mode to operate the HP All in One with only one print cartridge The ink backup mode is initiated when a print cartridge is removed from the print cartridge carriage During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as copying or scanning an original Ef
225. rm some simple maintenance procedures This section provides guidelines for handling the print cartridges and instructions for replacing aligning and cleaning the print cartridges You might also need to check your print cartridges if a message appears on the screen Clean the print cartridges on page 79 Replace the print cartridges on page 71 Align the print cartridges on page 78 v Q q Q Ir o i Work with print cartridges 69 Chapter 11 This section contains the following topics Handle the print cartridges e Check the estimated ink levels Replace the print cartridges Use a photo print cartridge Use the print cartridge protector Remove ink from your skin and clothing nk backup mode Advanced print cartridge maintenance Handle the print cartridges Before you replace or clean a print cartridge you should know the part names and how to handle the print cartridges Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Hold the print cartridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles NOTE Handle the print cartridges carefully Dropping or jarring cartridges can cause temporary printing problems or even permanent damage Check the estimated ink levels Y
226. roduct To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs Errors 179 Chapter 13 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer f NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program f NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name
227. rt 222 phone support 222 phone support period period for support 223 Index photo paper load 20 specifications 227 photos borderless 52 e mail 54 edit 53 edit scanned 65 ink sprays 129 missing 187 photo print cartridge 75 print borderless 36 print from DPOF file 52 print on photo paper 37 send using HP Photosmart Share 54 share 54 poor fax printout quality 102 poor printout quality 99 portrait orientation 32 posters 46 preview print job 33 print 2 or 4 pages on 1 42 addresses 45 blank printout 128 booklet 41 borderless fails 117 borderless photos 36 both sides of page 40 cancel job 47 correct order 43 distorted printout 105 envelopes 45 envelopes print incorrectly 116 faded 108 from computer 29 from software application 29 iron on transfers 44 labels 45 margins incorrect 124 126 meaningless characters 120 multiple pages on one sheet 42 nothing happens 121 on photo paper 37 photos from DPOF file 52 photos from memory card 52 posters 46 preview 33 print options 30 34 quality troubleshoot 99 102 106 110 reverse images 44 reversed page order 124 self test report 69 special print jobs 36 specifications 228 transparencies 45 troubleshooting 116 vertical streaks 111 Web pages 46 print cartridge protector 75 print cartridges align 78 203 check ink levels 70 clean 79 clean contacts 80 clean ink nozzle area 82 damaged 210 error message 207 210 handle 70 incorrect 207 low ink 128 low on ink 19
228. rtridges proceed to the next solution For more information see Replace the print cartridges on page 71 Cause The indicated print cartridges were not compatible with the product If this did not solve the issue try the next solution Solution 2 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause The print cartridges were not intended for use in this product toy c lt vo 2 Q S o LT Print cartridge is not intended for use in this product Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was not intended for use in this product Print cartridges in wrong slot Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Errors 213 E c oO a gt fo z 2 Q Chapter 13 Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION Ifthe productis turned
229. ru informa ii suplimentare despre locul n care se poate preda echipamentul uzat pentru reciclare lua i leg tura cu prim ria local cu serviciul de salubritate sau cu vanz torul de la care afi achizifionat produsul liranje lahko dobite na ob ini Environmental product stewardship program 231 c fo E i O g amp c 5 oO E 4 1 z 1 ge 5 3 3 to E Chapter 15 Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region This section contains the following topics 232 Regulatory model identification number FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Toxic and hazardous substance table Declaration of conformity European Economic Area HP Photosmart C4400 All in One series declaration of conformity Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRB 0721 This regulatory number should not be confused with the marketing name HP Photosmart C4400 All in One series etc or product numbers CC200A etc Technical information FCC statement FCC statement The United States Fe
230. s Any size paper other than those listed in the printer software Paper with cutouts or perforations unless specifically designed for use with HP inkjet products Highly textured stock such as linen It might not print evenly and the ink can bleed into these papers Extremely smooth shiny or coated papers not specifically designed for the product They can jam the product or repel the ink Multi partforms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Banner paper Additional papers to avoid when copying Envelopes Transparency film other than HP Premium Inkjet Transparency Film e Iron On Transfers Greeting card paper Load paper This section describes the procedure for loading different types and sizes of paper into the HP All in One for your copies or printouts 4 NOTE After a copy or print job has started the paper width sensor can determine whether the paper is Letter A4 or a smaller size x TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One r fe o a e e 3 p 7 t 3 a o t a Ss fb xe 7 T
231. s This selection tells the product to enlarge your document so that it fits on 4 9 16 or 25 pages If your originals are of multiple pages each of those pages will be printed on 4 9 16 or 25 pages For example if you have a one page original and you select 3x3 you will get 9 pages if you select 3x3 for a two page original 18 pages will print 8 Click OK and then click Print or OK in the Print dialog box 9 Afterthe poster has printed trim the edges of the sheets and tape the sheets together on Print a Web page You can print a Web page from your Web browser on the HP All in One If you use Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing see the help file provided with it 46 Print from your computer To print a Web page 1 Make sure you have paper loaded in the main input tray 2 Onthe File menu in your Web browser click Print The Print dialog box appears 3 Make sure the product is the selected printer 4 f your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print a
232. s connected to the product Also make sure you installed the software that came with the product For more information see Cause Several situations caused this error message to appear Your computer was not turned on Your computer was not connected to the product The software that came with the product was not installed correctly The software that came with the product was installed but it was not running E x e c Er o n s e fe Ems E co Out of disk space Solution Close some applications and try the task again Cause There was not enough available memory on your computer to perform the task Card access error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove all but one memory card e Solution 2 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memory card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution 190 Troubleshooting Solution 2 Push the memory card all the way forward Solution Remove the memory car
233. s not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below Cause The product was not connected to the computer Improper shutdown Solution Press the On button to turn the product on and off Cause The last time the product was used it was not turned off properly The product can be damaged if it is turned off by turning off the switch on a power strip or by using a wall switch Two way communication lost Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product e Solution 2 Connect the product to the computer Solution 1 Turn on the product Solution Look at the display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution 198 Troubleshooting Solution 2 Connect the product to the computer Solution If the product is not properly connected to the computer communication errors can
234. s open Firmware revision mismatch Solution Contact HP support for service Go to www hp com support E Em fe c oO a 7 fe z 3 Q If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The revision number of the product firmware did not match the revision number of the software Memory is full Solution Try making fewer copies at a time Cause The document you were copying exceeded the memory of the product Scanner failure Solution Turn off the product and then turn it on again Restart your computer and then try to scan again If the problem persists try plugging the power cord directly into a power outlet rather than a surge protector or power strip If the problem continues contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The product was busy or an unknown cause interrupted your scan 150 Troubleshooting Scan errors Review this section if you receive an error such as one of the following An error occurred communicating with the scanning device The scanning device could not be initialized The scanning device could not be found An internal error has occurred The computer cannot communicate with the scanning device NOTE Before starting to troubleshoot make a copy to ver
235. s the entire sheet of paper with no margins you can use the Resize to Fit feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet 4 NOTE In order to resize your original without changing the proportions or cropping the edges the HP All in One might leave an uneven amount of white space around the edges of the paper n et F3 p 1 no lt h O tb re c oO 7 To resize a document from the control panel 1 Load paper in the input tray 60 Use the copy features 2 Load your original print side down on the right front corner of the glass 3 Press Settings The Settings menu appears 4 Press the button next to Size to select Resize to Fit Press OK 6 Press the button next to Start Copy Black or Start Copy Color e Stop copying o 5 M gt 2 o o dz o 0 2 To stop copying A Press Cancel Stop copying 61 Chapter 9 n 7 ct zx 7 2 no lt h tb re c 7 62 Use the copy features 10 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles and text documents on the HP All in One You can use the scanning features of the HP All in One to do the following Scan text from an article into your word processor and quote it
236. self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges E m c oO v gt fo z 2 Q For more information see Check the estimated ink levels on page 70 Print a self test report on page 69 e Clean the print cartridges on page 79 Cause The print cartridges needed to be cleaned or there was insufficient ink If this did not solve the issue try the next solution Solution 5 Replace the print cartridge Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode Ef NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support 104 Troubleshooting Cause The print cartridge was damaged The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if you
237. service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Paper jam or misfeed Solution n case of a paper jam check the rear door You might need to clear the paper jam from the rear door To clear a paper jam from the rear door 1 Pressin the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product toy Iz E te lt vo E Q z o LT 2 Gently pull the paper out of the rollers A CAUTION Ifthe paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place Errors 195 E Em c oO a 7 fo z 2 Q Chapter 13 4 Press OK on the control panel to continue the current job Cause Paper had jammed in the product Paper mismatch Solution Change the print setting or load the appropriate paper in th
238. shooting Use this section to solve these print quality problems Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Do not leave unused photo paper in the input tray The paper might start to curl which might reduce the quality of your printouts Curled paper can also cause paper jams Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity Wrong inaccurate or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or sk
239. software crops anything that is not part of the main image Sometimes this might not be what you want In that case turn off autocropping in the software and crop the scanned image manually or not at all toy Iz vo ED Q S o Cause The software was set to automatically crop scanned pictures Scanned image has incorrect page layout Solution Turn off autocropping in the software to retain the page layout Cause Automatic cropping was changing the page layout Scanned image shows dotted lines instead of text Solution Make a black and white copy of the original and then scan the copy Cause f you used the Text image type to scan text that you planned to edit the scanner might not have recognized color text The Text image type scans at 300 x 300 dpi in black and white If you scanned an original that has graphics or artwork surrounding the text the scanner might not have recognized the text Text format is incorrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings in the software It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes Scan troubleshooting 141 Chapter 13 in the destination application In the software select the correct format so that the scanned text layout and formatting are retained Cause The scan document settings were incorrect
240. solution button to view the print resolution dpi o Change the print speed or quality The HP All in One automatically chooses a print quality and speed setting depending on the paper type setting you select You can also change the print quality setting to customize the speed and quality of the print process To select a print speed or quality 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Print Quality drop down list select the appropriate quality setting for your project m 4 NOTE To view the maximum dpi that the product will print click Resolution 7 In the Paper Type drop down list select the type of paper that you have loaded Change the page orientation The page orientation setting allows you to print your document vertically or horizontally on the page Usually you set the page orientation in the software application you used to create your document or project However if you are using custom size or special HP paper or if you cannot set the page orientation from your software application you can change the page orientation in the Properties dialog box before printin
241. ss or Color Tone options To change the saturation brightness or color tone 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Color tab Click the More Color Options button 7 Move the sliders to adjust the Saturation Brightness or Color Tone Brightness indicates the lightness or darkness of the printed document Saturation is the relative purity of printed colors Color Tone affects the perceived warmth or coolness of printed colors by adding more orange or blue tones respectively to your image o m Preview your print job You can preview your print job before sending itto the HP All in One This helps to prevent wasting paper and ink on projects that do not print as expected Change the print settings for the current job 33 Chapter 7 To preview your print job 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer
242. stallation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the product from your computer 5 Restart your computer E m c oO v gt fo z E Q NOTE It is important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 96 Troubleshooting 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program f NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such
243. sue is resolved Solution 1 Reset the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solution 5 Uninstall and reinstall the HP Photosmart Software Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause The product had to be reset If this did not solve the issue try the next solution Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on toy Iz E te lt vo 2 Q 3 To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adaptor Power outlet Errors 171 E c o n 7 fo z 3 Chapter 13 Sgr ees Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again To c
244. t results time after time E Em c oO v gt fo z E Q NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the print cartridges on page 71 Cause The original HP ink in the indicated print cartridges had been depleted General printer error Solution Write down the error code provided in the message and then contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the product 220 Troubleshooting 14 HP warranty and support Hewlett Packard provides Internet and phone support for the HP All in One This section contains the following topics Warranty Warranty Print cartridge warranty information Support process Before you call HP customer support HP support by phone Additional warranty options HP Quick Exchange Service Japan HP Korea customer support Prepare the product for shipment Pack the HP All in One For more information about the warranty see the printed documentation that came with the product Print cartridge warrant
245. t be caused by an incomplete installation a USB cable longer than 3 meters 9 8 feet in length or a defective USB cable If this did not solve the issue try the next solution Solution 3 Verify if the Digital Imaging Monitor is running Solution Verify that the Digital Imaging Monitor is running To check that the Digital Imaging Monitor is running 1 Look for the Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time 2 Ifthe Digital Imaging Monitor icon is not present restart the computer 3 After the computer restarts try to scan again Cause The Digital Imaging Monitor was not running If this did not solve the issue try the next solution Solution 4 Check the status of the product in the HP Solution Center Solution Check the status of the product in the HP Solution Center toy Iz fo lt vo E a S o To check the status of the product 1 On the Windows taskbar click Start Programs or All Programs HP HP Solution Center 2 Verify that the product is listed in the Select Device area or that the appropriate tab is selected 3 Click Status If the product is working properly a message appears indicating your product is ready 4 f you receive a Disconnected error message then check whether there is another instance or another tab for the product with a copy number included such as HP Photosmart C4400 All in One series 2
246. t cartridges on page 78 Print cartridge warranty information on page 221 Shop for ink supplies on page 85 boy z vo 2 Q S LT Cause You installed new print cartridges that needed alignment If this did not solve the issue try the next solution Solution 5 Print cartridge might be defective Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge was defective Print cartridges incorrectly installed Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Errors 205 E c oO a gt fo z 2 Q Chapter 13 Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on A CAUTION Ifthe productis turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a
247. t tray For more information see Load paper on page 20 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Change the print speed or quality on page 32 Print using Maximum dpi on page 39 e Change copy speed or quality on page 57 Cause The print quality setting was set too low If this did not solve the issue try the next solution Troubleshooting Solution 3 If the print cartridge was dropped wait for it to recover Solution Allow 30 minutes for the print cartridge to recover Cause A tri color or photo print cartridge was jarred or handled roughly during installation If this did not solve the issue try the next solution Solution 4 Clean the print cartridge nozzles Solution Check the print cartridges If it looks as though there are fibers or dust around the ink nozzles clean the ink nozzle area of the print cartridge For more information see Clean the area around the ink nozzles on page 82 Cause The print cartridge nozzles needed to be cleaned If this did not solve the issue try the next solution
248. tacts E Em fe c oO a P fo z 3 Q Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause Protective tape was covering the print cartridges If this did not solve the issue try the next solution 204 Troubleshooting Solution 3 Check if print cartridges are fully inserted Solution Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause The contacts on the print cartridge were not touching the contacts in the print carriage If this did not solve the issue try the next solution Solution 4 Align newly installed print cartridges Solution You must align the print cartridges to ensure excellent print quality If the alignment error persists and you cannot clear it your print cartridge might be defective Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Align the prin
249. taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Make sure the correct product is set as the default printer The default printer has a check mark in a black circle next to it If the wrong product is set as the default printer right click the correct product and select Set as Default To verify the print driver 1 8 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Right click the icon next to the product and select Properties Click the Ports tab to verify that the product is using the correct port The port that the product is using is highlighted and has a check mark next to it The product should be set to use a DOT4 or the USBOOX where X is replaced by a number port If the product is using the wrong port click the correct port to select it The port that the product is now using is highlighted and has a check mark next to it Click the Advanced tab Check the driver listed in the Driver drop down menu to verify that the product is using the correct driver The name of your product should be listed as the driver If the wrong driver is selected select the correct drive
250. te the source ofthe printing problem A sample of the ink test area of the report is shown below Make sure the test patterns show a complete grid and the thick color lines are complete If more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot More information about using a USB hub Verify that the USB hub is a powered hub and the power adapter is plugged in Some powered hubs do not include the power adapter as a standard item The hub must be plugged into a power source Some hubs cannot handle more than four full power USB devices You can connect a maximum of five hubs to the system If the product has trouble with a hub when the hubs are connected together or there are more than four devices on the hub connect the product to the hub that is directly connected to the computer unless there are known issues Cause There was a compatibility issue with USB chipsets installed on the computer If this did not solve the issue try the next solution 162 Troubleshooting Solution 12 Uninstall and then reinstall the software Solution Un
251. th the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the memory card in the product e Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the product Solution Reinsert the memory card in the product If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some ofthe files on the inserted memory card were damaged If this did not solve the issue try the next solution Solution 2 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera E Em c oO v gt fo z 2 A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted General user messages The following is a list of messages related to
252. the HP All in One NOTE The HP All in One must be connected to a computer that has the HP Photosmart Software installed on it To edit photos 1 Insert a memory card into the appropriate slot on the product The software opens on your computer 2 Use the software on your computer to transfer the photos from your memory card to the computer for viewing and editing Edit photos using your computer 53 Chapter 8 Share photos with friends and relatives You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All in One 4 NOTE The HP All in One must be connected to a computer that has the HP Photosmart Software installed on it To share photos 1 Insert a memory card into the appropriate slot on the product The software opens on your computer 2 Usethe software on your computer to transfer the photos from your memory card to the computer 3 Send your photos to family and friends using e mail or go to www snapfish com to set up an online account for sharing your photos or ordering prints 54 Use the photo features 9 Use the copy features The HP All in One allows you to produc
253. the Maximum dpi drop down list For more information see Change the print speed or quality on page 32 Print using Maximum dpi on page 39 Change copy speed or quality on page 57 Cause The print quality setting was set too low If this did not solve the issue try the next solution Print quality troubleshooting 105 E x e c Er o n s e fe Ems E vo Chapter 13 Solution 3 Rotate the image Solution If the problem persists use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Change the page orientation on page 32 Cause The photo image had odd hues printed near the bottom of the page Printouts have horizontal streaks or lines 106 Try the following solutions if your printout has lines streaks or marks on it that run across the width of the page Solution 1 Make sure the paper is loaded correctly Solution 2 Use a higher print quality setting Solution 3 If the print cartridge was dropped wait for it to recover Solution 4 Clean the print cartridge nozzles Solution 5 Check the print catridges Solution 6 Replace the print cartridge Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the inpu
254. the slot NOTE Do notremove both print cartridges at the same time Remove and clean each print cartridge one ata time Do notleave a print cartridge outside the product for more than 30 minutes Place the print cartridge on a piece of paper with the ink nozzles facing up Lightly moisten a clean foam rubber swab with distilled water Clean the face and edges around the ink nozzle area with the swab as shown below 1 Nozzle plate do not clean 2 Face and edges around the ink nozzle area A CAUTION Do notclean the nozzle plate v Q q a p o c S S Work with print cartridges 83 Chapter 11 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product Related topics Clean the print cartridges on page 79 Turn off the HP All in One To avoid damaging the product you must properly shut it down by using the On button located on the product Wait until the On light turns off before you unplug the power cord or turn off a power strip E 5 z 2 E S e as 5 La T 1 fe 3 D 84 Maintain the HP All in One 12 Shop for ink supplies For a list of print car
255. the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch HP Photo Papers Photo Printing With White Borders Print a photo with a white border around the edges Fast Economical Printing Produce draft quality printouts quickly 34 Print from your computer Presentation Printing Print high quality documents including letters and transparencies Two sided Duplex Printing Print two sided pages with the HP All in One manually This section contains the following topics Create printing shortcuts Delete printing shortcuts Related topics e Print a borderless image on page 36 Print a photo on photo paper on page 37 Print on transparencies on page 45 Print on both sides of the page on page 40 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list you can create your own printing shortcuts If you frequently print on transparency film for example you can create a printing shortcut by selecting the Presentation Printing shortcut changing the paper type to HP Premium Inkjet Transparency Film and then saving the modified shortcut under a new name for example Transparency Presentations After creating the printing shortcut simply select it when printing on transparency film rather than changing the print settings each time To create a printing shortcut 1 Onthe File menu in your soft
256. tion to supporting standard print jobs the HP All in One can perform special jobs such as printing borderless images iron on transfers and posters This section contains the following topics e Print a borderless image Print a photo on photo paper Print using Maximum dpi e Print on both sides of the page e Print a multiple page document as a booklet e Print multiple pages on a single sheet Print a multiple page document in reverse order Reverse an image for iron on transfers e Print on transparencies e Print a group of addresses on labels or envelopes Print a poster Print a Web page Print a borderless image Borderless printing lets you print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch photo paper XX TIP Forthe best results use HP Premium Photo Papers or HP Premium Plus Photo Papers to print your photos Print from your computer To print a borderless image 1 Remove all paper from the input tray 2 Place the photo paper print side down on the right side of the input tray 3 Onthe File menu in your software application click Print 4 Make sure the product is the selected printer 5 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 6 Click the Features tab 7 Inthe Size list click th
257. ton to turn on the product To reset the product 1 Remove all paper loaded in the input tray 2 Make sure that the product is turned on and remove the USB cable from the back of the product Errors 147 Chapter 13 3 Open the print cartridge door The print carriage should move to the far right side of the product Remove the print cartridges and keep them aside carefully Close the print cartridge door Disconnect the power cord from the product and wait for 60 seconds Reconnect the power cord to the product Turn on the product by pressing the On button Open the print cartridge door Oo NO gi S E x e c z o n gt e fe E co The print carriage should move to the far right side of the product 10 Reinsert the print cartridges in the appropriate slots 11 Close the print cartridge door 12 Load paper in the input tray 13 If prompted print a cartridge calibration page and then scan it Cause The product experienced an error and had to be reset If this did not solve the issue try the next solution Solution 7 Contact HP support for service Solution f you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to fun
258. tridge numbers see the printed documentation that came with the HP All in One You can also use the software that came with the HP All in One to find out the reorder number for all the print cartridges You can order print cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges To order genuine HP supplies for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page 7 2 2 E 7 x e LJ 2 lt o NOTE Ordering print cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing print cartridges To order print cartridges from your desktop A Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply You will see a list of original HP printing supplies that are compatible with your product as well as options to conveniently purchase the supplies you need options vary by country region If you deleted this icon from your desktop click the Start menu point to the HP folder then click Shop for Supplies To order print cartridges through the HP Photosmart Software 1 In the HP Solution Center click Settings po
259. ually To set the paper type for printing 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More 7 Select the type of paper that you have loaded and then click OK 9t View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software Change the print settings for the current job 31 Chapter 7 To view the print resolution 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 Inthe Print Quality drop down list select the appropriate print quality setting for your project 7 Inthe Paper Type drop down list select the type of paper that you have loaded 8 Click the Re
260. uch as making a copy scanning documents or printing photos from a memory card You can access many HP All in One functions directly from the control panel without turning on your computer This section contains the following topics The HP All in One at a glance Control panel buttons Menu overview Use the HP Photosmart Software The HP All in One at a glance Label Description On button Control panel z ED gt E 7 gt e v 9 lt a x Memory card slots Input tray Tray extender Paper width guide Print cartridge door Glass SO AI NI Ol a BR wl n Lid backing e Rear door The HP All in One at a glance 5 Chapter 2 continued Description 11 Rear USB port 12 Power connection Use only with the power adapter supplied by HP Control panel buttons The following diagram and related table provide a quick reference to the HP All in One control panel features Label Icon Name and Description On Turns the product on or off When the product is off a minimal amount of power is still used To completely remove power turn off the product and then unplug the power cord Settings Opens the copy settings menu When a memory card is inserted this button opens the photo settings menu v 2 a ie El 7 e lt o lt G for example after clearing a paper
261. ue If this did not solve the issue try the next solution 166 Troubleshooting Solution 3 Disconnect and reconnect the USB cable Solution Disconnect the USB cable from the computer and product and then reconnect it To disconnect and reconnect the USB cable 1 2 3 4 5 Disconnect the USB cable from the product Disconnect the USB cable from the computer Leave the USB cable disconnected for 5 6 seconds Reconnect the USB cable to the product and the computer toy c E te vo E a S o LT After reconnecting the USB cable the product should start printing the jobs in queue NOTE Ifyou are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer If the product does not start printing automatically start another print job Cause The USB cable needed to be disconnected If this did not solve the issue try the next solution Errors 167 E m c oO v gt fo z 2 Q Chapter 13 168 Solution 4 Verify that the product is set as the default printer Solution Check to make sure the product is set as the default printer and it is using the correct printer driver To verify that the product is set as the default printer 1 Depending upon your operating system do one of the following Windows Vista On the Windows
262. ue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the product to dry then try the print job again Cause The excess ink in the product needed to dry out toy c E vo E a S Paper is not picked up from the input tray Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure the paper is loaded correctly Solution 2 Check the print settings Solution 3 Clean the rollers Solution 4 Contact HP support for service Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 20 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Print quality troubleshooting 113 Chapter 13 Solution 2 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 31 Chan
263. ument to fit on a multiple of four pages such as an 8 12 or 16 page program for a child s school play or for a wedding To print a multiple page document as a booklet 1 Load paper into the input tray The paper should be thick enough so that the images do not show through to the other side 2 Onthe File menu in your software application click Print Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 Inthe Paper saving options area select Manual from the Two sided printing drop down list 7 Select the binding edge from the Booklet layout is list as appropriate for your language If your language reads left to right click Left edge binding f your language reads right to left click Right edge binding The Pages per sheet box is automatically set to two pages per sheet 8 Click OK and then click Print or OK in the Print dialog box The product begins printing A dialog box displays instructions on the screen when it is time to process the second side of your job Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following steps o Perform special print jobs 41 Chapter 7 9 Wait until the product has stopped printing for several seconds before removing any o
264. unted under glass or in an album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs A4 and 8 5 x 11 inch sizes for printing or copying photos from the product HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy glossy photo paper that features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs for printing or copying photos from the product HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol r fo IU a fe ch e 3 m 7 t E fo o t a Ss f xe 7 I gt HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high resolution usage A smooth matte finish makes it ideal for your highest quality documents 18 Load originals and load paper HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through
265. use the MSCONFIG utility to prevent TSR programs and services from starting up Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product After you have reinstalled the software try to scan again Cause The software installation was not complete If this did not solve the issue try the next solution Solution 2 Refresh the Windows Device Manager Solution Refresh the Windows Device Manager To refresh the Windows Device Manager 1 e On the Windows taskbar click Start right click My Computer and then click Properties Click the Hardware tab and then click Device Manager Double click Universal Serial Bus Controllers Click USB Composite Device click Action and then click Uninstall If a screen appears to confirm the deletion confirm the deletion Disconnect the USB cable from the product Wait a few seconds and then reconnect the cable This should restart the Windows device detection Plug and Play A New Hardware found screen might appear Click Next through all of the screens that appear in the Wizard to install the USB Composite Device Click Finish to complete the installation Try to scan again If these steps do not resolve the problem try using a different USB cable to connect the product to the computer Troubleshooting Cause Communication problems between the product and the USB controller caused this error to occur This migh
266. w do print on both sides of the paper on page 40 How do make multiple copies of a document on page 56 How do I How do 11 Chapter 4 r o 2 ES 12 How do I 5 Connection information The HP All in One comes equipped with a USB port so you can connect directly to a computer using a USB cable You can also share the product over an existing home network This section contains the following topics e Supported connection types Use printer sharing Supported connection types The following table contains a list of supported connection types Description USB connection Recommended number of connected computers for best performance One computer connected with a USB cable to the rear USB 2 0 High Speed port on the HP All in One Supported software features All features are supported Setup instructions Follow the Setup Guide for detailed instructions Printer sharing Up to five computers The host computer must be on at all times in order to print from the other computers All features resident on the host computer are supported Only printing is supported from the other computers Follow the instructions in Use printer sharing on page 13 c S 2 E 9 c S v c fe 5 Use printer sharing If your computer is on a network and another computer on the network has an HP
267. ware the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Related topics Use the HP Photosmart Software on page 7 Edit a scanned document You can edit a scanned document using your Optical Character Recognition OCR software Scanning text using OCR software enables you to bring the content of magazine articles books and other printed matter into your favorite word processor and many other applications as editable text Learning to use OCR software correctly is important if you want to obtain the best results Do not expect scanned text documents to be letter perfect the first time you use your OCR software Using OCR software is an art that takes time and practice to master 4 NOTE If you are using the HP Photosmart Software the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Related topics Use the HP Photosmart Software on page 7 Stop scanning To stop scanning A Press Cancel 66 Use the scan features 11 Maintain the HP All in One The HP All in One requires little maintenance Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and
268. ware application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 Inthe Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed 6 Change the print settings to those you want in the new printing shortcut 7 Click Save as and type a name for the new printing shortcut and then click Save The printing shortcut is added to the list Delete printing shortcuts You might want to delete printing shortcuts that you no longer use To delete a printing shortcut 1 On the File menu in your software application click Print 2 Make sure the product is the selected printer Printing shortcuts 25 Chapter 7 9 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Printing Shortcuts tab In the Printing Shortcuts list click the printing shortcut that you want to delete Click Delete The printing shortcut is removed from the list o OU Bf NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Perform special print jobs In addi
269. was stuck in the front rollers 200 Troubleshooting If this did not solve the issue try the next solution Solution 3 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print cartridge carriage will move freely from one side of the printer to the other Do not try to force it to move if itis hung up on something A CAUTION Be careful not to force the print cartridge carriage If the carriage is Stuck forcing it to move will damage the printer Cause The print carriage had stalled If this did not solve the issue try the next solution Solution 4 Verify that the product is properly connected to a power source Solution Verify that the product is properly connected to a suitable power source To verify the product is connected to a suitable power source 1 Make sure that you are using the power cord provided with the product 2 If the product is connected to a computer make sure the computer has a grounded three prong power plug 3 Make sure the power cord is firmly connected to both the product and the power adaptor 4 Plug the power cord directly into a power outlet toy c vo 2 Q S o 1 Power connection Power cord and adaptor 3 Power outlet Errors 201 Chapter 13 5 Try to print from your computer If the product prints when plugged di
270. y information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the product E 2 2 D ke gt 2 c ES a x Support process If you have a problem follow these steps 1 2 Check the documentation that came with the product Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the product Support process 221 Chapter 14 Valuable product and troubleshooting information for common problems Proactive product updates support alerts and HP newsgrams that are available when you register the product 3 Call HP support Support options and availability vary by product country region and language Before you call H
271. y transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause Some ofthe files on the inserted memory card were damaged If this did not solve the issue try the next solution Solution 2 Print photos from the computer Solution Take some photos with your digital camera or if you previously saved photos on your computer you can print them using the HP Photosmart Software Cause No photos were found on the memory card File not found toy c lt vo 2 Q S e LT Solution Close some applications and try the task again Cause There was not enough available memory on your computer to create a print preview file File format not supported Solution Open the file in another application and save it in a format that the HP software recognizes Cause The HP software did not recognize or support the file format of the image you are trying to open or save If the file extension indicates it is a supported file type the file might be corrupted Invalid file name Solution Make sure that you are not using any invalid symbols in the file name Cause The file name you entered was invalid Supported file types for the product The product software only recognizes JPG and TIF images Errors 187 Chapter 13 File corrupted Try the following solutions to resolve the issue Solutions are listed in order wi
272. your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area select the appropriate photo paper type from the Paper Type drop down list In the Resizing Options area click the appropriate paper size from the Size list If the paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size In the Basic Options area select a high print quality such as Best from the Print Quality drop down list NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Print using Maximum dpi on page 39 In the HP Real Life Technologies area click the Photo fix drop down list and select from the following options Off applies no HP Real Life Technologies to the image Basic enhances low resolution images moderately adjusts image sharpness Full automatically adjusts brightness contrast and sharpness enhances low resolution images automatically removes red eye coloring in the photo XX TIP You can remove red eye coloring in the photo when using the Off or Basic mode by selecting the Remove red eye check b

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