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HP C4342 Basic manual

1. v 2 a 9 2 1 e lt 1 E o 7 Start Copy Black Starts a black and white copy When a m memory card is inserted this button acts as a previous image button 8 Start Copy Color Starts a color copy When a memory card jam is inserted this button starts printing the image currently on the display In certain situations for example after clearing a paper jam this button resumes printing or confirms the settings 9 Keypad Enters fax numbers values or text 10 Space and Symbols Enters asterisks spaces and symbols for fax related tasks Backspace Enters pound signs and clears the incorrect entry for fax related tasks Find more information A variety of resources both printed and onscreen provide information about setting up and using the HP All in One 4 HP All in One overview Setup Guide The Setup Guide provides instructions for setting up the HP All in One and installing software Make sure you follow the steps in the Setup Guide in order If you have problems during setup see Troubleshooting in the last section of the Setup Guide or see Troubleshooting and support on page 37 in this guide Onscreen Help The onscreen Help provides detailed instructions on features of the HP All in One that are not described in this Basics Guide including features that are only available using the software you installed with the HP All in One www hp com support If you ha
2. Q Q 3 7 Ed c c D Iz 5 le lt Y 2 Q 3 le Le E Telephone wall jack 2 Use the phone cord supplied in the box with the product 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the product is ready for faxing 3 Try to send or receive a test fax The Using Correct Type of Phone Cord with Fax test failed Solution Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the product and the other end to your telephone wall jack as shown below Telephone wall jack 2 Phone cord supplied in the box with the product Check the connection between the telephone wall jack and the product to make sure the phone cord is secure Fax setup troubleshooting 55 Chapter 4 The Fax Line Condition test failed Solution Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the product to an analog phone line and try sending or receiving a fax Check the connection between
3. 7 gt e v lt Q lt a x Label Icon Name and Description On Turns the product on or off When the product is off a minimal amount of power is used by it You can further reduce power consumption by holding down the On button for three seconds This puts the product in Standby Off state To completely remove power turn off the product and then unplug the power cord Control panel buttons 3 Chapter 1 continued Label Icon Name and Description 2 kk Quality Changes the copy quality or the quality of photos you print from a memory card One star represents fast quality two stars represent normal quality and three stars represent best quality However the quality produced varies depending on the paper type The default quality for plain paper is two stars and photo paper is three stars 3 A Size Changes the image size to 100 Actual Size fits it to the page Resize to Fit or prints borderless images Borderless The default setting is 100 for plain paper and borderless for photo paper Copies Specifies the number of copies Cancel Stops a task such as scanning copying or faxing or resets settings such as Quality Size and Copies If an error occurs it cancels the error and resumes printing when pressed once 6 Scan Fax Opens the Scan Fax menu When a memory card is inserted this button advances to the next photo on the memory card when pressed
4. ET NOTE If you are unsure of the kind of phone line you have analog or digital check with your service provider After you resolve any problems found run the fax test again to make sure it passes and the product is ready for faxing If the Dial Tone Detection Test continues to fail contact your telephone company and have them check the phone line Clear paper jams In case of a paper jam check the rear door You might need to clear the paper jam from the rear door To clear a paper jam from the rear door 1 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product Clear paper jams 57 Chapter 4 2 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur E Em e c z o a 3 e e T E Q o E a a z e o e A 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press the button next to OK to continue the current job Print cartridge troubleshooting Ifyou are experiencing problems with printing you might have a problem with one of the print cartridges For more information see Replace the print cartridges on page 32 in th
5. Load your original print side down on the right front corner of the glass 3 Press the button next to Start Copy Black or Start Copy Color to begin copying Send a basic fax You can easily send a single or multiple page black and white or color fax using the control panel as described here EY NOTE If you need printed confirmation that your faxes were successfully sent enable fax confirmation before sending any faxes NOTE If the fax number you are dialing is busy or if there is no answer the product automatically redials the number several times If you do not want to redial the number press Cancel when the product is dialing Xx TIP You can also send a fax manually by dialing from a phone or by using the monitor dialing feature from the control panel These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you need to respond to tone prompts while dialing 30 Use the HP All in One features To send a basic fax from the control panel 1 2 Press the button next to Scan Fax Press the button next to Start Fax The Send Fax screen appears Press the button next to the down arrow to highlight Black amp White or Color and then press the button next to OK The Enter Number screen appears Enter the fax number using the keypad or press the button next to the up or down arrow to redial a recently dialed number and then press the
6. Output tray capacity Plain paper sheets Up to 50 20 Ib 75 gsm paper EY NOTE Fora complete list of supported media sizes see the printer software Physical specifications Height 16 97 cm 7 0 inches Width 44 cm 16 8 inches Depth 25 9 cm 10 2 inches Weight 4 5 kg 10 pounds c 2 E 9 T e c 5 LO EP Power specifications Power consumption 25 watts maximum average printing Input voltage 0957 2231 AC 100 to 240 V 600 mA 50 60 Hz Input voltage 0957 2248 AC 200 to 240 V 400 mA 50 60 Hz Output voltage DC 32 V 375 mA 16 V 500 mA E NOTE Use only with the power adapter supplied by HP Environmental specifications Recommended operating temperature range 15 C to 32 C 59 F to 90 F Allowable operating temperature range 5 C to 35 C 41 F to 95 F Humidity 15 to 80 RH non condensing Non operating Storage temperature range 20 C to 50 C 4 F to 122 F nthe presence of high electromagnetic fields it is possible the output from the HP All in One may be slightly distorted HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region For a complete listing of regulatory notices see the onscreen
7. if the phone company has assigned your number a double ring pattern make sure Double Rings is selected as the Distinctive Ring setting El NOTE The product cannot recognize some ring patterns such as those with alternating short and long ringing patterns If you are having problems with a ring pattern of this type ask your phone company to assign a non alternating ring pattern Ifyou are not using a distinctive ring service make sure that the Distinctive Ring setting on the product is set to All Rings Cause You had a special ring pattern for your fax phone number using a distinctive ring service through your telephone company and the Distinctive Ring setting on the product did not match If this did not solve the issue try the next solution Solution 8 If you do not use a distintive ring service make sure the Distinctive Ring setting is set to All Rings Solution If you are not using a distinctive ring service make sure that the Distinctive Ring setting on the product is set to All Rings Cause The Distinctive Ring setting was not set to All Rings and you were not using a distinctive ring service If this did not solve the issue try the next solution Solution 9 Make sure other equipment on the phone line is not reducing the fax signal Solution If the product shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax
8. signal level might be reduced The signal level can also be reduced if you use a splitter or connect 48 Troubleshooting and support extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception Ifyou are using a splitter or extension cables try removing them and connecting the product directly to the telephone wall jack To find out if other equipment is causing a problem disconnect everything except the product from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem Cause The fax signal level might not have been strong enough which can cause fax reception problems If this did not solve the issue try the next solution Solution 10 Clear the memory of the product Solution If Backup Fax Reception is enabled and there is an error condition on the product the memory might become full of faxes that have not yet been printed and the product will stop answering calls If an error condition exists that is preventing the product from printing faxes review the display for information on the error condition Make sure The product is set up correctly for faxing See the printed documentation for more information There is paper loaded
9. 3 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EY NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or Office 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port EY NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP All in One You can use standard phone cords for these connections 5 Set your answering machine to answer after a low number of rings 6 Change the Auto Answer setting to the maximum number of rings supported by your device The maximum number of rings varies by country region 7 Runa fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP All in One monitors the call during this time listening for fax tones If incoming fax tones are detected the HP All in One will emit fax reception tones and receive the fax if th
10. 4 a Answering machine o Use the phone cord supplied in the box with the product Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct The number of rings to answer for the product should be greater than the number of rings to answer for the answering machine Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported by your product The maximum number of rings varies by country region In this setup the answering machine will answer the call and the product will monitor the line Ifthe product detects fax tones the product will receive the fax If the call is a voice call the answering machine will record the incoming message For more information on setting up the product see the printed documentation that came with the product Cause The answering machine was not set up properly with the product If this did not solve the issue try the next solution x e c El o n 3 fe Em Ej o t El oa n c o ho e a Solution 7 If you use a distintive ring service make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring setting on the product is set to match For example
11. 60 reduction the HP All in One might print the fax on more than one page Directly connected to the HP All in One on the 2 EXT port On the same telephone line but not directly connected to the HP All in One 0 o pa 5 o E 9 t lt a I o o a 2 Receive a fax 31 c n 1 re F3 1 v 2 E 3 7 9 23 1 mi to re c 1 n Chapter 3 To receive a fax manually 1 Make sure the product is turned on and you have paper loaded in the input tray 2 Make sure the Auto Answer setting is set to Don t answer or to a higher number of rings so that you are able to answer the call before the product answers 3 If you are currently on the phone with the sender instruct the sender to press Start on their fax machine You will hear fax tones from a sending fax machine Press the button next to Scan Fax 5 Press the button next to Start Fax The Fax Mode screen appears 6 Press the button next to the down arrow to highlight Receive Fax Manually and then press the button next to OK After the product begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission gt Replace the print cartridges Follow these instructions to replace print cartridges Following these instructions might also help solve print quality issues related to the cartridges EY NOTE When the ink level for the print cartri
12. 810 222 222 Puerto Rico 1 877 232 0589 Danmark 45 70 202 845 Rep blica Dominicana 1 800 711 2884 Ecuador Andinatel 1 999 119 800 711 2884 Reunion 0820 890 323 Ecuador Pacifitel 1 800 225 528 Rom nia 0801 033 390 800 711 2884 Poccua MockBa 095 777 3284 02 6910602 mA Poccua Caukr llerepoypr 812 332 4240 El Salvador 800 6160 z 800 897 1415 An gull Espa a 34 902 010 059 Singapore 65 6272 5300 France 33 0892 69 60 22 Slovensko 0850 111 256 Deutschland 49 01805 652 180 South Africa RSA 0860 104 771 EM da at ro EEWTEPIK 30 210 6073603 Suomi 358 0 203 66 767 EAM ba evr EM dac 801 11 75400 Sverige 46 077 120 4765 EAAdda arr K rrpo 800 9 2654 Switzerland 41 0848 672 672 Guatemala 1 800 711 2884 58 02 8722 8000 SARTRE 852 2802 4098 na 66 2 353 9000 Magyarorsz g 06 40 200 629 071 891 391 vis India 1 800 425 7737 Trinidad amp Tobago 1 800 711 2884 India 91 80 28526900 T rkiye Istanbul Ankara Izmir amp 444 0307 Indonesia 62 21 350 3408 Bursa 971 4 224 9189 dod Ykpaiua 044 230 51 06 971 4 224 9189 cS 600 54 47 47 c Jal Ag pall Basal 971 4 224 9189 ona United Kingdom 44 0870 010 4320 971 4 224 9189 se United States 1 800 474 6836 971 4 224 9189 oil Uruguay 004 054 177 Ireland 353 1890 923 902 Venezuela Caracas 58 212 278 8666 1 700 503 048 OW Venezuela 0 800 474 68368 Italia 39 848 800 871 Vi t Nam 84 88234530
13. The quality might be better when you try again If the problem persists turn Error Correction Mode ECM off and contact your telephone company Cause The phone line connection was noisy Phone lines with poor sound quality noise can cause faxing problems If this did not solve the issue try the next solution Fax setup troubleshooting 43 E e e Q 3 7 Ed c c D c 5 lt Y 2 Q 3 b E Chapter 4 Solution 8 Make sure extension phones or other equipment on the phone line are not in use Solution Make sure extension phones phones on the same phone line but not connected to the product or other equipment are not in use or off the hook For example you cannot use the product for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send e mail or access the Internet Cause Other equipment that uses the same phone line as the product might have been in use If this did not solve the issue try the next solution Solution 9 Make sure the product is connected to an analog phone line Solution Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the product to an analog phone li
14. a a i e he a Telephone wall jack N Use the phone cord supplied in the box with the product e Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the product directly to the telephone wall jack Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the product is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port To plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EA NOTE If you use the 2 EXT port to connect to the telephone wall jack you will not be able to send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine or a telephone 54 Troubleshooting and support iS
15. next to OK 5 Press the button next to the appropriate setting and then press the button next to OK Change the answer ring pattern for distinctive ringing Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number will have a different ring pattern You can set up the HP All in One to answer incoming calls that have a specific ring pattern If you connect the HP All in One to a line with distinctive ringing have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the HP All in One detects the specified ring pattern it will answer the call and receive the fax If you do not have a distinctive ring service use the default ring pattern which is All Rings mn t x n 1 ct c Le To change the distinctive ring pattern from the control panel 1 Verify that the product is set to answer fax calls automatically after a specified number of rings 2 Press the button next to Scan Fax Press the button next to Fax Menu 4 Press the button next to Fax Setup e 24 Fax setup 5 Press the button next to the down arrow to highlight Distinctive Ring and then press the button next to OK 6 Press the button next to the down arrow to highlight the appropriate option and then press the button
16. next to OK When the phone rings with the ring pattern assigned to your fax line the product answers the call and receives the fax Set the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the software that you installed with the HP All in One You can also set up the fax header from the control panel as described here EY NOTE In some countries regions the fax header information is a legal requirement To set a fax header from the control panel 1 Press the button next to Scan Fax 2 Press the button next to Fax Menu 3 Press the button next to Fax Setup 4 Press the button next to the down arrow to highlight Fax Header and then press the button next to OK 5 Use the keypad to enter your personal or company name When you have finished press the button next to OK 6 Use the keypad to enter your fax number and then press the button next to OK Test your fax setup You can test your fax setup to check the status of the HP All in One and to make sure it is set up properly for faxing Perform this test after you have completed setting up the HP All in One for faxing The test does the following Tests the fax hardware e Verifies the correct type of phone cord is connected to the HP All in One Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tes
17. of the product Attach your 4 wire phone cord to the open port on the adapter and to the telephone wall jack For more information on using the 2 wire phone cord adapter see the documentation that came with it For more information on setting up the product see the printed documentation that came with the product Cause The wrong phone cord was used to connect the product or the phone cord was plugged into the wrong port If this did not solve the issue try the next solution Solution 4 Make sure other office equipment is connected correctly Solution EA NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Make sure you have correctly connected the product to the telephone wall jack and correctly connected any additional equipment and services that share the phone line with the product Use the port labeled 1 LINE on the back of the product to connect to the telephone wall jack Use the 2 EXT port to connect to any other equipment such as an answering machine or a telephone as shown below 42 Troubleshooting and support x Telephone wall ja
18. setup 3 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EY NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or Office 4 If your modem software is set to receive faxes to your computer automatically turn off that setting EY NOTE If you do not turn off the automatic fax reception setting in your modem software the product will not be able to receive faxes 5 Change the Auto Answer setting to the lowest number of rings to wait before answering two rings 6 Runa fax test When the phone rings the product will answer automatically after the number of rings you set in the Auto Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case H Shared voice fax line with computer dial up modem If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem connected on this phone line set up the HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously
19. the issue try the next solution Solution 15 If you are faxing over the Internet using IP phone resend the fax at a later time Solution Try resending your fax at a later time Also make sure your Internet service provider supports faxing over the Internet If the problem persists contact your Internet service provider Fax setup troubleshooting 45 1S Q Q 3 no ao c c D Iz 5 lt Y 2 Q 3 k E x fe c Er o n 7 fe EL EJ vo t El oa n i o ho e a Chapter 4 46 Cause You were faxing over the Internet using an IP phone and there was a problem with the transmission The product cannot receive faxes but can send faxes Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure you set up the product as described in the printed documentation Solution Follow the instructions in your printed documentation to set up the product properly for faxing based on the equipment and services you have on the same phone line as the product Then run a fax test to check the status of the product and to make sure you set it up properly The product prints a report with the results of the test If the test fails review the report for information on how to fix the prob
20. the telephone company assigned to your fax number Fax setup EY NOTE By default the product is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the product might answer both voice calls and fax calls or it might not answer at all 4 Runa fax test The HP All in One will automatically answer incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Auto Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Set up the HP All in One for faxing 13 mn t x n D et c o Chapter 2 Case E Shared voice fax line 14 If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the HP All in One as described in this section Figure 2 4 Back view of the HP All in One Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port 3 Telephone optional To set up the product with a shared voice fax line 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EY NOTE Ifyou do not us
21. this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You ina may have additional statutory rights against the seller based on your purchase agreement Those rights are not ny way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Ca
22. to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port EY NOTE Ifyour answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP All in One You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting Ef NOTE If you do not turn off the automatic fax reception setting in your modem software the product will not be able to receive faxes 7 Set your answering machine to answer after a low number of rings 8 Change the Auto Answer setting to the maximum number of rings supported by your product The maximum number of rings varies by country region 9 Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP All in One monitors the call during this time listening for fax tones If incoming fax tones are detected the HP All in One will emit fax reception tones and receive the fax if there are no fax tones th
23. your country region EY NOTE If you have a DSL line ensure that the DSL Filter is connected Otherwise you will not be able to send and receive faxes with the HP All in One Figure 2 2 Back view of the HP All in One Fax setup 1 Telephone wall jack DSL filter and cord supplied by your DSL provider Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port Set up the HP All in One for faxing 11 mn t x n 1 ct c Le Chapter 2 To set up the product with DSL 1 2 4 Obtain a DSL filter from your DSL provider Connect the DSL filter cord to the telephone wall jack EY NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Using the phone cord supplied in the box with the product connect one end to the DSL filter in your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EY NOTE Ifyou have other office equipment or services attached to this phone line such as a distinctive ring service answering machine or voice mail see the appropriate section in this section for additional setup guidelines Run a fax test Case C Set up the HP All in One with a PBX phone system or an I
24. C Plus MMC Mobile RS MMC adapter required TransFlash MicroSD Card or Secure MultiMedia Card 4 CompactFlash CF types and II The most recent image on the card appears on the display 3 Press the buttons next to the up arrow or down arrow icons on the display to scroll through the photos on your memory card until the photo you want to print appears 4 Leave the default Size setting as Borderless EY NOTE The Quality setting is set to best mode as indicated by the three star icons on the display and cannot be changed 5 Press the Copies button until the number of copies you want to print appears on the display 6 Press the button next to Print on the display xx TIP While the photo is printing you can continue scrolling through the photos on your memory card When you see a photo you want to print you can press the Print button to add that photo to the print queue Scan an image For original documents or images placed on the glass you can start a scan from your computer or from the HP All in One This section explains the second option how to scan from the control panel of the HP All in One to a computer Touse the scan features the HP All in One and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to scanning To verify that the HP Photosmart Software is running on a Windows computer look for the HP Digital Imaging Mon
25. For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler Refer to the onscreen help for specific setup instructions If your computer has two phone ports set up the HP All in One as described below Figure 2 7 Back view of the HP All in One Fax setup Set up the HP All in One for faxing 17 mn t x n 1 ct c Le Chapter 2 Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone Computer with modem D N BA O N Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the product on the same phone line as a computer with two phone ports 1 2 e Remove the white plug from the port labeled 2 EXT on the back of the product Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port label
26. HP Photosmart C4340 All in One series Basics Guide Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2007 Hewlett Packard Development Company L P Windows Windows 2000 and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Contents 1 HP All in One overview The HP All in One at a glance nee eene rennen ennemis 2 Control vzn bgiinc 3 Reime da 4 Ww Ss 2 Fax setup E Setup the HP All in One for faXiNOaiisiiis sereia 6 ES Change settings on the HP All in One to receive faxes ssssssee e 24 Set the fax header esie etr rrr rr PRE
27. Help Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRB 0722 This regulatory number should not be confused with the marketing name HP Photosmart C4340 All in One series etc or product numbers CC270A etc Regulatory notices 59 4 o 2 3 I2 Chapter 5 Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other pr
28. Q Yes have a computer dial up modem A No Are you unsure if you use a computer dial up modem If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive e mail messages on your computer through a dial up connection Do you access the Internet from your computer through a dial up connection Please continue answering questions 6 Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the HP All in One Q Yes have an answering machine Q No Please continue answering questions 7 Doyou subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the HP All in One QO Yes have a voice mail service A No After you have completed answering the questions proceed to the next section to select your fax setup case Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP All in One you are ready to choose the best setup case for your home or office From the first column in the following table choose the combination of equipment and services applicable to your home or office setting Then look up the appropriate setup case in the second or third column bas
29. SA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the HP All in One This is important because you might need to connect some of your existing office equipment directly to the HP All in One and you might also need to change some fax settings before you can fax successfully To determine the best way to set up the HP All in One in your home or office first read through the questions in this section and record your answers Next refer to the table in the following section and choose the recommended setup case based on your answers Make sure to read and answer the following questions in the order they are presented 1 Do you have a digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region Q Yes have DSL A No If you answered Yes proceed directly to Case B Set up the HP All in One with DSL on page 11 You do not need to continue answering questions If you answered No please continue answering questions 2 Do you have a private branch exchange PBX phone system or an integrated services digital network ISDN system If you answered Yes proceed directly to Case C Set up the HP All in One with a PBX phon
30. SDN line If you are using a PBX phone system do the following 12 Connect the product to the port that is designated for fax and phone use Make sure you use the supplied cord to connect from the telephone wall jack to the product Set the call waiting tone to Off EY NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone will interfere with any fax transmission and you will not be able to send or receive faxes with the HP All in One Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone Dial the number for an outside line before dialing the fax number If you are using an ISDN converter terminal adaptor do the following Connect the product to the port that is designated for fax and phone use EY NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar Make sure you use the supplied cord to connect from the telephone wall jack to the product If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you migh
31. SE E re oceans dendenbace EAEE Ee ENSANSE GEE 25 Testyour fax setup eii ei tre ete ne onde Ye aapon Hanse ode nes enne dede unde d qua 25 3 Use the HP All in One features Load originals and load paper scis da 27 foy foleBer Iel M IM EET DEPO DD DOOR is 28 Print 10 x 15cm 4 x G inCh photos rire cerei ren acera te tad da Pe deu Ip a eee 28 CAM AN MAGS sirens sents ERS 29 Make a COPY iii id ds a 30 Senda Dasic TaK tcini 30 REGCIVE a TAX neinean eiaa a aE a E iaa Aa E E EEA EE Aa a EE Ei EASTEN 31 Replace the print cartridges nennen nnne 32 Clean the HP All ins One ite tede et eta cc 35 4 Troubleshooting and support Uninstall and reinstall the software enm ener nennen 37 Setup tro blesh otlng rrr tnt tu anon ea ep tena dee Repas E ERE PER REN e Era RR decays 38 Fax setup troubleshooting eii iter rh tere estet ri Ute HUE Eos USE e E Eiai 41 Clear paper JAMS ai er qo ces cance hr re mt ripe RO rH ime cena EO Re Enn Eo cde d eo Re S Erb PEDIR iE 57 Print cartridge troubleshooting sse emen rr 58 Negeri 58 5 Technical information System equi menisco evades chew er cna a tr eoru ue ted pacta Oad 59 Product specifications 2 een etiani eeraa RUE THREE Ue Ene ada RP iniia 59 Regulatory nofiG8s ie o
32. X phone system or an ISDN line on page 12 or an ISDN line on page 12 Distinctive ring service You answered Yes to question 3 only Case D Fax with a distinctive Case D Fax with a distinctive ring service on the same line ring service on the same line on page 13 on page 13 Voice calls You answered Yes to question 4 only Case E Shared voice fax Case E Shared voice fax line on page 14 line on page 14 Voice calls and voice mail service You answered Yes to questions 4 and 7 only Case F Shared voice fax line Case F Shared voice fax line with voice mail on page 15 with voice mail on page 15 Computer dial up modem Case G Fax line shared with Not applicable You answered Yes to question omputer dial up modem no 5 only voice calls received on page 16 Voice calls and computer dial Case H Shared voice fax line Not applicable up modem You answered Yes to questions 4 and 5 only with computer dial up modem on page 17 Voice calls and answering machine You answered Yes to questions 4 and 6 only Case l Shared voice fax line with answering machine on page 19 Not applicable Voice calls computer dial up modem and answering machine You answered Yes to questions 4 5 and 6 only Case J Shared voice fax line with computer dia
33. a problem with the power outlet Cause The product was not being used with the power cord provided If this did not solve the issue try the next solution Solution 2 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product 38 Troubleshooting and support Cause The product experienced an error If this did not solve the issue try the next solution Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off AN CAUTION If the product still does not turn on it might have a mechanical failure Unplug the product from the power outlet Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support E Q Q 2 7 Le c c D c 5 lt vo ZE a 2 le Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power supply for the product Go to www hp com support If prompted choose your country region a
34. ars in the Windows system tray To verify that the software is properly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the essential icons Scan Picture and Scan Document the software has been properly installed Setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All in One hardware The product will not turn on Try the following solutions if there are no light indications no noise and no movement from the product when you turn it on E E c z o a 3 e e T 3 Q o E a a z e o e A Solution 1 Make sure you use the power cord that came with the product Solution Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip 1 Power connection N Power cord and adapter wm Power outlet If you are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet f you plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be
35. asses and the product is ready for faxing If the Fax Line Condition Test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line E Em e c z o a 3 e e T E Q o E a a z e E a E NOTE If you are unsure of the kind of phone line you have analog or digital check with your service provider The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the product might be causing the test to fail To find out if other equipment is causing a problem disconnect everything except the product from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the product to the telephone wall jack Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product For mor
36. beled 2 EXT as shown below Troubleshooting and support Telephone wall jack Connect to the IN port on the answering machine Connect to the OUT port on the answering machine Telephone optional Answering machine OO AOUN Use the phone cord supplied in the box with the product Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct The number of rings to wait for the product should be greater than the number of rings to answer for the answering machine If the answering machine and the product are set to the same number of rings to answer both devices will answer the call and fax tones will be recorded on the answering machine Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported The maximum number of rings varies by country region In this setup the answering machine will answer the call and the product will monitor the line If the product detects fax tones the product will receive the fax If the call is a voice call the answering machine will record the incoming message For more information on setting up the product when you have an answering machine see the printed documentation that came with the product Cause The answering machine was not set up properly with the product or the number or rings to wait setting was not correct If this did not solv
37. ble was connected before the software was installed Connecting the USB cable before you are prompted can cause errors After setting up the product it does not print Solution Ifthe product and computer are not communicating with each other try the following Look at the On light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Make sure the print cartridges are installed Make sure you have paper loaded in the input tray Check that the product does not have a paper jam Check that the print carriage is not jammed Open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn the product off and then turn it on again Check that the product print queue is not paused Windows or stopped Mac If itis choose the appropriate setting to resume printing For more information about accessing the print queue see the documentation that came with the operating system installed on your computer Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length Ch
38. button next to OK The Load Originals screen appears Load your original print side down on the right front corner of the glass and then press the button next to OK EY NOTE If you are sending a color fax the fax is sent immediately If you are sending a black and white fax the fax is stored in memory until you have scanned each page of the original The Another page screen appears Do the following If you have another page to fax a Press the button next to OK to select Yes b Repeat steps 5 and 6 If you do not have another page to fax A Press the button next to the down arrow to select No and then press the button next to OK The product sends the fax Receive a fax The HP All in One can receive faxes automatically or manually If you turn on the Auto Answer option by setting the number of rings to wait the HP All in One automatically answers incoming calls and receives faxes If you turn off the Auto Answer option you will need to receive faxes manually EY NOTE Ifyou receive a legal size fax the HP All in One reduces the fax so that it When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax You can receive faxes manually from a phone that is fits on the paper that is loaded in the input tray If the fax size is so large that it requires more than a
39. ck 2 Use the phone cord supplied in the box with the product Co Telephone optional For more information on setting up the product see the printed documentation that came with the product Cause Other office equipment such as an answering machine or a telephone was not set up properly with the product If this did not solve the issue try the next solution Solution 5 Try removing the splitter Solution A phone line splitter can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack If you are using a splitter remove it and connect the product directly to the telephone wall jack Cause You were using a phone line splitter If this did not solve the issue try the next solution Solution 6 Make sure the telephone wall jack works properly Solution Try connecting a working telephone and phone cord to the telephone wall jack you are using for the product and check for a dial tone If you do not hear a dial tone call your local telephone company for service Cause The telephone wall jack was not working properly If this did not solve the issue try the next solution Solution 7 Check the phone line for noise Solution You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the failure was due to noise on the phone line contact the sender to have them resend the fax
40. described in this section Figure 2 1 Back view of the HP All in One Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port 10 Fax setup To set up the product with a separate fax line 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EY NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Change the Auto Answer setting to the lowest number of rings to wait before answering two rings 3 Run a fax test When the phone rings the product will answer automatically after the number of rings you set in the Auto Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case B Set up the HP All in One with DSL If you have a DSL service through your telephone company use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP All in One The DSL filter removes the digital signal that can interfere with the HP All in One so the HP All in One can communicate properly with the phone line DSL might be called ADSL in
41. dge is low a message appears on your computer screen You can also check the ink levels by using the software installed with the HP All in One When you receive a low ink warning message make sure you have a replacement print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges To order print cartridges for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page To replace the print cartridges 1 Make sure the product is turned on A CAUTION If the product is turned off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the product if the print cartridges are not docked safely when you try to remove them 2 Make sure you have letter or A4 unused plain white paper loaded in the input tray 3 Open the print cartridge door The print carriage moves to the far right side of the product 32 Use the HP All in One features Wait until the print carriage is idle and silent Lightly press down on a print cartridge to release it and then pull the print cartridge toward you out of its slot If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left If you are
42. duct make sure the modem software is not intercepting the fax Solution If you have a computer dial up modem on the same phone line as the product check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the product from receiving fax calls Cause You had a computer dial up modem on the same phone line as the product If this did not solve the issue try the next solution Troubleshooting and support Solution 5 If you have an answering machine on the same phone line as the product record a new outgoing message Solution Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Cause f you had an answering machine on the same phone line with the product you might have had one of the following problems Your outgoing message might have been too long or too loud to allow the product to detect fax tones and the send
43. e HP All in One stops monitoring the line and your answering machine can record a voice message Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the HP All in One as described in this section EY NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports 22 Fax setup fyour computer has only one phone port you will need to purchase a parallel splitter also cal
44. e indicating that the product is busy If it is busy wait until it is finished and in the idle state before running the test After you resolve any problems found run the fax test again to make sure it passes and the product is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution Check the connection between the telephone wall jack and the product to make sure the phone cord is secure Make sure you use the phone cord that came with the product If you do notuse the supplied phone cord to connect from the telephone wall jack to the product you might not be able to send or receive faxes After you plug in the phone cord that came with the product run the fax test again Make sure you have correctly connected the product to the telephone wall jack Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product For more information on setting up the product for faxing see the printed documentation Fax setup troubleshooting 53 Chapter 4 1 LINE 2 EXT E c z o a 3 e e T E Q o E
45. e information on setting up the product for faxing see the printed documentation that came with the product 56 Troubleshooting and support 1 LINE a Telephone wall jack E e Q Q 3 7 Ed c c D Iz 5 lt Y 2 Q 3 le Le E pe 2 Use the phone cord supplied in the box with the product Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the product directly to the telephone wall jack Ifyour telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This will not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the product to an analog phone line and try sending or receiving a fax
46. e system or an ISDN line on page 12 You do not need to continue answering questions If you answered No please continue answering questions 3 Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns QA Yes have distinctive ring A No If you answered Yes proceed directly to Case D Fax with a distinctive ring service on the same line on page 13 You do not need to continue answering questions If you answered No please continue answering questions Are you unsure if you have distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each phone number will have a different ring pattern For example you can have single double and triple rings for the different numbers You might assign one phone number with a single ring to your voice calls Fax setup Set up the HP All in One for faxing T Chapter 2 and another phone number with double rings to your fax calls This allows you to tell the difference between voice and fax calls when the phone rings 4 Do you receive voice calls at the same phone number you will use for fax calls on the HP All in One QU Yes receive voice calls Q No Please continue answering questions 5 Do you have a computer dial up modem on the same phone line as the HP All in One
47. e the issue try the next solution Solution 2 Set up the product to answer faxes automatically Solution Set up the product to answer incoming calls automatically by turning on Auto Answer If it is turned off the product will not monitor incoming calls and receive faxes In this case the answering machine will answer the fax call and record the fax tones For more information on setting up the product when you have an answering machine see the printed documentation that came with the product Cause The product was set up to receive faxes manually which means that the product would not answer incoming calls You must be available to respond in person to incoming fax calls or the product will not receive the fax and your answering machine will record the fax tones Fax setup troubleshooting 51 E Q Q 5 7 Ed c c D Iz 5 lt Y 2 Q 3 le Le E Chapter 4 The product cannot send faxes but can receive faxes Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure you set up the product as described in the printed documentation Solution Follow the instructions in your printed documentation to set up the product properly for faxing based on the equipment and services you have on the same phone
48. e the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or Office 2 Now you need to decide how you want the product to answer calls automatically or manually If you set up the product to answer calls automatically it answers all incoming calls and receives faxes The product will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the product answers the call To set up the product to answer calls automatically turn on the Auto Answer setting If you set up the product to answer faxes manually you must be available to respond in person to incoming fax calls or the product cannot receive faxes To set up the product to answer calls manually turn off the Auto Answer setting Fax setup 3 Do one of the following depending on your phone system e Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the product and then connect a phone to this port If you have a serial type phone system you might plug your phone directly on top of the product cable which has a wall plug attached to it 4 Runa fax test If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine you will need to answer t
49. eck the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the product off and then on again If you are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer Check other printers or scanners You might need to disconnect older products from your computer Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn the product off and then on again If the product is offline turn the product off and on again Start a print job If necessary remove and then install the software you installed with the product again Troubleshooting and support For more information on setting up the product and connecting it to your computer see the Setup Guide that came with the product Cause There was some communication problem between the product and the computer Fax setup troubleshooting This section contains fax setup troubleshooting information for the HP All in One If the HP All in One is not set up properly for faxing you might experience problems when sending faxes receiving faxes or both The product is having problems sending and receiving faxes Try the following solutio
50. ed 2 EXT on the back of the product Connect a phone to the OUT port on the back of your computer dial up modem Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EY NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting EY NOTE If you do not turn off the automatic fax reception setting in your modem software the product will not be able to receive faxes 18 Fax setup 6 Now you need to decide how you want the product to answer calls automatically or manually f you set up the product to answer calls automatically it answers all incoming calls and receives faxes The product will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the product answers the call To set up the product to answer calls automatically turn on the Auto Answer setting If you set up the product to answer faxes manually you must be available to respond in person to incoming fax calls or the product cannot receive faxes To set up the
51. ed on your phone system Step by step instructions are included for each case in the sections that follow mn t x n 1 et c o If you have answered all the questions in the previous section and have none of the described equipment or services choose None from the first column in the table EY NOTE Ifyour home or office setup is not described in this section set up the HP All in One as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the HP All in One If you use another phone cord you might experience problems sending and receiving faxes 8 Fax setup Other equipment services sharing your fax line None You answered No to all questions Recommended fax setup for parallel type phone systems Case A Separate fax line no Recommended fax setup for serial type phone systems Case A Separate fax line no voice calls received on page 10 voice calls received on page 10 DSL service You answered Yes to question 1 only Case B Set up the HP All in Case B Set up the HP All in One with DSL on page 11 One with DSL on page 11 PBX or ISDN system You answered Yes to question 2 only Case C Set up the HP All in Case C Set up the HP All in One with a PBX phone system One with a PB
52. ere are no fax tones the HP All in One stops monitoring the line and your answering machine can record a voice message Case J Shared voice fax line with computer dial up modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem and answering machine connected on this phone line set up the HP All in One as described in this section mn t x n 1 ct c Le Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports 20 Fax setup If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler Refer to the onscreen help for specific setup instructions If your computer has two phone ports set up the HP All in One as described below Figure 2 9 Back view of the HP All in One z Telephone wall jack IN phone port on your computer OUT phone port on your computer Teleph
53. fice 5 If your modem software is set to receive faxes to your computer automatically turn off that setting EY NOTE If you do not turn off the automatic fax reception setting in your modem software the product will not be able to receive faxes 6 Turn off the Auto Answer setting 7 Runa fax test Set up the HP All in One for faxing 23 Chapter 2 You must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes Change settings on the HP All in One to receive faxes In order to receive faxes successfully you might need to change some settings on the HP All in One If you are unsure which setting to choose for a specific fax option refer to the detailed fax setup instructions provided in the printed documentation This section contains the following topics Choose the recommended answer setting for your setup The Auto Answer setting determines whether or not the HP All in One answers incoming calls as well as how many rings to wait before answering The correct setting depends on how your home or office is set up For information on which setting to choose refer to the setup instructions for your specific case in the previous pages To set the Auto Answer setting 1 Press the button next to Scan Fax 2 Press the button next to Fax Menu 3 Press the button next to Fax Setup 4 Press the button next to the down arrow to highlight Auto Answer and then press the button
54. for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar For more information on how to set up the product with a PBX phone system or ISDN line see the printed documentation that came with the product Cause You were using either a PBX or an ISDN converter terminal adapter If this did not solve the issue try the next solution Solution 13 Check for and resolve any error messages Solution Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the product will not send or receive a fax until the error condition is resolved You can also check the status of the product by clicking Status in the HP Solution Center Cause Another process caused an error in the product If this did not solve the issue try the next solution Solution 14 Lower the fax speed Solution You might need to send and receive faxes at a slower rate Try setting the Fax Speed to Medium 14400 or Slow 9600 if you use one of the following An Internet phone service A PBX system Faxover Internet Protocol FolP An ISDN service Cause The Fax Speed setting was set too fast If this did not solve
55. ge including any packing materials and then turn on the product again The print cartridge door is closed If not close the print cartridge door as shown below ET NOTE If the product has an alignment message you might be able to press the button next to OK to clear the message and resume faxing After you resolve any problems found the product can begin answering incoming fax calls Cause An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off Fax tones are recorded on my answering machine Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure the answering machine is connected to the correct port Solution ET NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam When you have an answering machine on the same phone line you use for fax calls you must connect the answering machine directly to the product using the port la
56. ge the product 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the product Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One To clean the lid backing 1 Turn off the product unplug the power cord and raise the lid 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing 0 o pa E a o E 9 i t lt Q Tr o iS o a 2 Clean the HP All in One 35 Chapter 3 3 Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing 4 If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful not to spill alcohol on the glass or exterior of the product as this might damage it 5 Plug in the power cord and then turn on the product n 1 et gt 1 TI U 2 E El 1 Oo gt 1 mi o re c o n 36 Use the HP All in One features 4 Troubleshooting and support This chapter contains troubleshooting information for the HP All in One Specific information is provided for installation and configuration issues a
57. he fax call manually Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the HP All in One as described in this section EY NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Figure 2 5 Back view of the HP All in One Las E fra p 1 LINE 2 EXT 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port Fax setup Set up the HP All in One for faxing 15 mn t x n 1 et c Le Chapter 2 To set up the product with voice mail 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EY NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone co
58. in Road Bracknell GB Berks RG12 1HN 60 Technical information www hp com support Africa English speaking 27 11 2345872 Jamaica 1 800 711 2884 Afrique francophone 33 1 4993 9230 AA 81 3 3335 9800 021 672 280 Aja 0800 222 47 oM Argentina Buenos Aires 54 11 4708 1600 fh 1588 3003 Argentina 0 800 555 5000 Luxembourg Francais 352 900 40 006 Australia 1300 721 147 Luxemburg Deutsch 352 900 40 007 Australia out of warranty 1902 910 910 Malaysia 1800 88 8588 Osterreich 43 0820 87 4417 Mauritius 262 262 210 404 17212049 oval M xico Ciudad de M xico 55 5258 9922 Belgi 32 070 300 005 M xico 01 800 472 68368 Belgique 32 070 300 004 081 005 010 Sil Brasil Sao Paulo 55 11 4004 7751 Nederland 31 0900 2020 165 Brasil 0 800 709 7751 New Zealand 0800 441 147 Canada 1 800 474 6836 1 800 hp Nigeria 01 271 2320 invent Norge 47 815 62 070 Central America amp The Caribbean www hp com support 24791773 m Chile 800 360 999 Panama 1 800 711 2884 tE 1068687980 Paraguay 009 800 54 1 0006 lul 200 810 3880 Per 0 800 10111 Colombia Bogota 571 606 9191 Philippines 2 867 3551 Colombia 01 8000 51 4746 8368 Polska 801 800 235 Costa Rica 0 800 011 1046 Portugal 351 808 201 492 Cesk republika
59. in the input tray There is no paper jam The print cartridge door is closed If not close the print cartridge door as shown below The print carriage is not stalled or blocked Turn off the product remove any objects that are blocking the print cartridge carriage including any packing materials and then turn on the product again Resolve any problems found The product automatically begins printing all the unprinted faxes from memory To clear the memory you can also delete the faxes stored in memory by turning off the product Cause The memory of the product was full If this did not solve the issue try the next solution Solution 11 Check for error messages on the display Solution If an error condition exists that is preventing the product from printing faxes review the display for information on the error condition Make sure The product is on Press the On button to turn on the product The product is set up correctly for faxing See the printed documentation for more information There is paper loaded in the input tray There is no paper jam Fax setup troubleshooting 49 E Q Q 53 2 Ed c c D Z 5 lt Y 2 Q 2 le b E x e c Er o n gt o e EJ o t El a n c o ho a Chapter 4 50 The print carriage is not stalled or blocked Turn off the product remove any objects that are blocking the print cartridge carria
60. ing fax machine might have disconnected Your answering machine might not have had enough quiet time after your outgoing message to allow the product to detect fax tones This problem is most common with digital answering machines If this did not solve the issue try the next solution E Q Q 3 7 Le c c D Iz 5 lt Y E a 2 le Solution 6 If you have an answering machine on the same phone line as the product make sure it is connected to the correct port Solution ES NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam When you have an answering machine on the same phone line you use for fax calls you must connect the answering machine directly to the product using the port labeled 2 EXT as shown below You also need to set the correct number of rings to answer for both the answering machine and product Telephone wall jack Connect to the IN port on the answering machine Connect to the OUT port on the answering machine AUU N Telephone optional Fax setup troubleshooting 47 Chapter
61. inter Check the display If the product is busy wait until it completes the current task and run the fax test again The rear door is attached to the back of the product There are no error messages on the display If there is an error message resolve the problem and run the fax test again If you run the fax test and the product reports that the test failed read the following information carefully to determine how to correct any problems with your fax setup Different portions of the fax test might fail for different reasons The Fax Hardware Test failed Solution Turn off the product by pressing the On button located on the control panel and then unplug the power cord from the back of the product After a few seconds plug the power cord back in and turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section E e e 3 7 Ed c c D Iz 5 lt Y 2 Q 3 le b ES NOTE Depending how long the product is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem f you are running the test from the Fax Setup Wizard make sure the product is not busy completing another task such as making a copy Check the display for a messag
62. is guide Support process If you have a problem follow these steps 1 Check the documentation that came with the HP All in One 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers Itis the fastest source for up to date device information and expert assistance and includes the following features e Fast access to qualified online support specialists e Software and driver updates for the HP All in One Valuable HP All in One and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the HP All in One 3 Call HP support Support options and availability vary by device country region and language For a list of support phone numbers see the printed documentation that came with the product 58 Troubleshooting and support 5 Technical information The technical specifications and international regulatory information for the HP All in One are provided in this section For additional regulatory and environmental information including the Declaration of Conformity statement see the onscreen Help System requirements Software system requirements are located in the Readme file Product specifications For product specifications go to the HP Web site at www hp com support Paper specifications nput tray capacity Plain paper sheets Up to 100 20 Ib 75 gsm paper
63. itor icon in the system tray at the lower right side of the screen near the time 0 o pa E a 2 o 9 t lt Q x o z o 0 2 Scan an image 29 n 1 re zx 1 TI U 2 E El 1 Oo 3 1 DS tb ES c 1 n Chapter 3 EY NOTE Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All in One to lose some of its scan functionality If this happens you can restore full functionality by restarting your computer To scan to a computer 1 Load your original print side down on the right front corner of the glass EY NOTE Ensure that there are no memory cards inserted in the memory card slots on the product 2 Press the button next to Scan Fax The Scan Fax menu appears 3 Press the button next to Start Scan A preview image of the scan appears on your computer where you can edit it Any edits that you make apply to the current scan session only The HP Photosmart Software has many tools that you can use to edit your scanned image You can improve the overall image quality by adjusting the brightness sharpness color tone and saturation You can also crop straighten rotate or resize the image 4 Make any edits to the preview image and then click Accept when you are finished Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Load paper in the input tray 2
64. l up modem and answering machine on page 20 Not applicable Voice calls computer dial up modem and voice mail service You answered Yes to questions 4 5 and 7 only Case K Shared voice fax line with computer dial up modem and voice mail on page 22 Not applicable For additional fax setup information in specific countries regions see the Fax Configuration Web site listed below Austria www hp com at faxconfig Set up the HP All in One for faxing Fax setup mn t x n 1 ct c me Chapter 2 continued Germany www hp com de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Spain www hp es faxconfig The Netherlands www hp nl faxconfig Belgium French www hp be fr faxconfig Belgium Dutch www hp be nl faxconfig Portugal www hp pt faxconfig Sweden www hp se faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Norway www hp no faxconfig Ireland www hp com ie faxconfig France www hp com fr faxconfig Italy www hp com it faxconfig Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the HP All in One as
65. led a coupler Refer to the onscreen help for specific setup instructions f your computer has two phone ports set up the HP All in One as described below Figure 2 10 Back view of the HP All in One Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone Computer with modem OO AOON gt Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the product on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the product 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product e Fax setup EY NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or of
66. lem Cause The product was not set up properly for faxing If this did not solve the issue try the next solution Solution 2 Check the Auto Answer setting Solution Depending on your office setup you might be able to set the product to answer incoming calls automatically To find out what the recommended answer mode is for your office setup see the printed documentation that came with the product If you must have Auto Answer off you will need to press Scan Fax and Start Fax to receive a fax Cause Auto Answer was turned off which means that the product would not answer incoming calls You must be available to respond in person to incoming fax calls in order to receive faxes If this did not solve the issue try the next solution Solution 3 Set the product to answer faxes manually Solution Set the product to answer faxes manually You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls For more information on how to set up the product when you have a voice mail service see the printed documentation that came with the product Cause You subscribed to a voice mail service at the same phone number you used for fax calls If this did not solve the issue try the next solution Solution 4 If you have a computer dial up modem on the same phone line as the pro
67. line as the product Then run a fax test to check the status of the product and to make sure you set it up properly The product prints a report with the results of the test If the test fails review the report for information on how to fix the problem Cause The product was not set up properly for faxing If this did not solve the issue try the next solution x fe c Er o n 7 fe EL EJ o t El oa n c o ho a Solution 2 Check the fax number Solution Check to see that the fax number you entered is correct and in the proper format For example you might need to dial a 9 prefix depending on your phone system If your phone line has a PBX system make sure you are dialing the number for an outside line before dialing the fax number Cause The number you entered when sending the fax was not in the proper format If this did not solve the issue try the next solution Solution 3 Dial the fax number more slowly Solution Insert some pauses in the number sequence to slow the dialing pace For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing press the symbols button on the keypad indicated by an asterisk until a dash appears on the display You can also send the fax usi
68. lution If the DSL modem is not properly grounded it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem EY NOTE For information on turning your DSL modem off contact your DSL provider for support 44 Troubleshooting and support Completely remove power for at least 15 minutes and then turn the DSL modem back on Listen to the dial tone again Ifthe dial tone sounds clear no noise or static try sending or receiving a fax E NOTE You might notice static on the phone line again in the future If the product stops sending and receiving faxes repeat this process fthe phone line is still noisy contact your phone company Cause The product shares the same phone line with a DSL service and the DSL modem might not have been properly grounded If this did not solve the issue try the next solution Solution 12 If you use a PBX or ISDN converter make sure you are using a port designated for fax and phone use Solution Make sure the product is connected to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible ET NOTE Some ISDN systems allow you to configure the ports
69. nd some operational topics For more troubleshooting information see the onscreen Help that came with your software Many issues are caused when the HP All in One is connected to the computer using a USB cable before the HP All in One software is installed on the computer If you connected the HP All in One to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues Disconnect the USB cable from the computer Uninstall the software if you have already installed it Restart your computer Turn off the product wait one minute then restart it Reinstall the product software E Q Q 3 no Ed c c D c 5 lt Y E a 2 le E Oo mom AN CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen For support contact information see the inside back cover of this guide Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One To uninstall and reinstall the software 1 Onthe Windo
70. nd then click Contact HP for information on calling for technical support Cause The power supply was not intended for use with this product If this did not solve the issue try the next solution Solution 5 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly connected the USB cable but am having problems using the product with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the product with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the product You can connect to any USB port on the back of your computer Setup troubleshooting 39 E c z o a 3 e e T E Q o E a a i e E a Chapter 4 40 For more information on installing the software and connecting the USB cable see the Setup Guide that came with the product Cause The USB ca
71. ne and try sending or receiving a fax x e c E o N gt fe gt o t El a n c o ho e a E NOTE If you are unsure of the kind of phone line you have analog or digital check with your service provider Cause The product might have been connected to a telephone wall jack that was set up for digital phones If this did not solve the issue try the next solution Solution 10 If you use a DSL service make sure you have a DSL filter installed Solution If you use a DSL service make sure that you have a DSL filter connected or you will not be able to fax successfully The DSL service sends out a digital signal on the phone line that can interfere with the product preventing the product from sending and receiving faxes The DSL filter removes the digital signal and allows the product to communicate properly with the phone line To check if you already have a filter installed listen to your phone line or dial tone If you hear noise or static on the line you probably do not have a DSL filter installed or it is installed incorrectly Obtain a DSL filter from your DSL provider If you already have a DSL filter make sure it is connected correctly Cause The product shares the same phone line with a DSL service and a DSL filter was not connected If this did not solve the issue try the next solution Solution 11 If you use a DSL service make sure the DSL modem is properly grounded So
72. ng monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial Cause The product might have been dialing too fast or too soon If this did not solve the issue try the next solution Solution 4 Check the receiving fax machine for problems Solution Try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Cause The receiving fax machine was having problems The fax test failed If you tried to run the fax test from your computer and the fax test failed to run the product might be busy with another task or have an error condition preventing it from running the fax test What to check The product is set up properly connected to a power supply and is connected to your computer For more information on setting up the product see the Setup Guide that came with the product The product is turned on If it is not press the On button to turn on the product The print cartridges are installed correctly the print cartridge carriage is not blocked and the print cartridge door is closed 52 Troubleshooting and support The product is not currently busy with another task such as aligning the pr
73. ni rh ete eR RE OR e anaa EE E RDEREK RETO ia NER e e raanei S 59 l EnIcu 60 1 HP All in One overview Use the HP All in One to quickly and easily accomplish tasks such as making a copy scanning documents printing photos or sending and receiving faxes You can access many HP All in One functions directly from the control panel without turning on your computer E NOTE This guide introduces basic operations and troubleshooting as well as provides information for contacting HP support and ordering supplies The onscreen Help details the full range of features and functions including use of the HP Photosmart software that came with the HP All in One The HP All in One at a glance Em v 2 a 9 El 1 e lt 1 lt o Label Description Control panel On button Keypad Memory card slots and Photo light Input tray Tray extender Paper width guide Print cartridge door Glass Oo AI NI Io JAJ OJN o Lid backing 2 HP All in One overview continued Label Description 11 Rear door 12 Rear USB port 13 Power connection 14 1 LINE fax port 15 2 EXT phone port Use only with the power adapter supplied by HP Control panel buttons The following diagram and related table provide a quick reference to the HP All in One control panel features z 2 gt i
74. ns to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved E e Q Q 2 7 Ed c c D c 5 lt Y 2 Q 3 le E Solution 1 Make sure you set up the product as described in the printed documentation Solution Follow the instructions in your printed documentation to set up the product properly forfaxing based on the equipment and services you have on the same phone line as the product Then run a fax test to check the status of the product and to make sure you set it up properly The product prints a report with the results of the test If the test fails review the report for information on how to fix the problem Cause The product was not set up properly for faxing If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Look at the display on the product If the display is blank and the On light is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Make sure you are using the correct type of phone cord Solution El NOTE This possible solution applies only in the countries regions that
75. oblems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of anon HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited War
76. one optional Answering machine Computer with modem Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port NO Oo 0 2N To set up the product on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the product 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product 3 Unplug your answering machine from the telephone wall jack and connect it to the OUT port on the back of your computer modem This allows a direct connection between the HP All in One and your answering machine even though the computer modem is connected first in line Fax setup EY NOTE Ifyou do not connect your answering machine in this way fax tones from a sending fax machine might be recorded on your answering machine and you might not be able to receive faxes with the product Set up the HP All in One for faxing 21 mn t x n 1 ct c Le Chapter 2 4 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EY NOTE If you do not use the supplied cord to connect from the telephone wall jack
77. print cartridge door es n 1 ct zx 1 TI v En 3 1 Oo 23 1 DS tb et c y o n 34 Use the HP All in One features 8 When prompted press the button next to OK The product prints a print cartridge alignment page EY NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 9 Load the page print side down on the right front corner of the glass and then press the button next to OK to scan the page 10 When the On light stops flashing the alignment is complete Remove the alignment page and recycle or discard it Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One Clean the glass Fingerprints smudges hair and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features To clean the glass 1 Turn off the product unplug the power cord and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and dama
78. product to answer calls manually turn off the Auto Answer setting 7 Runa fax test If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually Case I Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the HP All in One as described in this section Figure 2 8 Back view of the HP All in One 1 LINE 2 EXT Telephone wall jack IN port on your answering machine Fax setup OUT port on your answering machine Telephone optional Answering machine DN RR ON Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port Set up the HP All in One for faxing 19 Chapter 2 To set up the product with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the product 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the product EY NOTE Ifyou do not connect your answering machine directly to the product fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the product
79. ranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer 9 oo ON B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law
80. rds you might already have in your home or office 2 Turn off the Auto Answer setting 3 Run a fax test You must be available to respond in person to incoming fax calls or the product cannot receive faxes Case G Fax line shared with computer dial up modem no voice calls received 16 If you have a fax line on which you receive no voice calls and you also have a computer dial up modem connected on this line set up the HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet Figure 2 6 Back view of the HP All in One 000 Telephone wall jack Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port 1 LINE 2 EXT Computer with modem To set up the product with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the product 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product Fax
81. receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam This special 2 wire phone cord is different from the more common 4 wire phone cords you might already have in your office Check the end of the cord and compare it to the two types of cords shown below Fax setup troubleshooting 41 Chapter 4 Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack One end of this special 2 wire phone cord should be connected to the port labeled 1 LINE on the back of the product and the other end to your telephone wall jack as shown below E Em c z o a 3 e e T E Q o E oa n z e E a Telephone wall jack N Use the phone cord supplied in the box with the product If you used a 4 wire phone cord disconnect it find the supplied 2 wire phone cord and then connect the 2 wire phone cord to the port labeled 1 LINE on the back of the product If the product came with a 2 wire phone cord adapter you can use it with a 4 wire phone cord in case the supplied 2 wire phone cord is too short Attach the 2 wire phone cord adapter to the port labeled 1 LINE on the back
82. replacing the black or photo print cartridge remove the print cartridge from the slot on the right 1 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black and photo print cartridges XX TIP If you are removing the black print cartridge in order to install the photo print cartridge store the black print cartridge in the print cartridge protector or an airtight plastic container Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab 0 o pa 5 2 o 9 t lt a o z o 0 2 Replace the print cartridges 33 Chapter 3 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Also do not re tape the print cartridges Doing so can result in clogs ink failure and bad electrical connections 6 Hold the print cartridge with the HP logo on top and insert the new print cartridge into the empty cartridge slot Make sure you push the print cartridge in firmly until it snaps into place If you are installing the tri color print cartridge slide it into the left slot If you are installing a black or photo print cartridge slide it into the right slot 7 Close the
83. t already have in your home or office If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it Make sure that the terminal adapter is set to the correct switch type for your country region if possible Fax setup Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the HP All in One as described in this section Figure 2 3 Back view of the HP All in One 1 LINE a lis 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the product with a distinctive ring service 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EY NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Change the Auto Answer setting to the lowest number of rings to wait before answering two rings 3 Changethe Distinctive Ring setting to match the pattern that
84. t in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Do not force paper too far forward in the input tray Use paper types that are recommended for the product Print 10 x 15 cm 4 x 6 inch photos You can select specific photos on your memory card to print as 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photos 1 Load 10 x 15 cm 4 x 6 inch photo paper in the input tray 2 Insert your memory card into the appropriate slot on the product c n 1 re gt 1 TI v 2 E El 7 9 23 1 Da y re c o n 28 Use the HP All in One features 1 xD Picture Card 2 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional or Memory Stick Micro adapter required 3 Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC MultiMediaCard MMC MM
85. the telephone wall jack and the product to make sure the phone cord is secure Make sure you have correctly connected the product to the telephone wall jack Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product For more information on setting up the product for faxing see the printed documentation that came with the product Other equipment which uses the same phone line as the product might be causing the test to fail To find out if other equipment is causing a problem disconnect everything except the product from the phone line and then run the test again Ifthe Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Ifthe Fax Line Condition Test fails without the other equipment connect the product to a working phone line and continue reviewing the troubleshooting information in this section Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the product directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it p
86. ts the status of your phone line connection Fax setup The HP All in One prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test your fax setup from the control panel 1 Setup the product for faxing according to your particular home or office setup instructions 2 Insert the print cartridges and load full size paper in the input tray before starting the test Press the button next to Scan Fax 4 Press the button next to Fax Menu e Test your fax setup 25 Chapter 2 5 Press the button next to Fax Setup 6 Press the button next to the down arrow to highlight Run Fax Test and then press the button next to OK The status of the test appears on the display The product also prints a detailed report 7 Review the report If the test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found 8 After you pick up the fax report press the button next to OK If necessary resolve any problems found and rerun the test 26 Fax setup 3 Use the HP All in One features This chapter includes information about how to use the HP All in One for basic operations In addition it provides instructions about ho
87. ve Internet access you can get help and support from the HP Web site This Web site offers technical support drivers supplies and ordering information z E gt 7 gt e v lt Q lt a x Find more information 5 2 Fax setup After completing all the steps in the Setup Guide use the instructions in this section to complete your fax setup Please keep your Setup Guide for later use In this section you will learn how to set up the HP All in One so that faxing works successfully with equipment and services you might already have on the same phone line as the HP All in One XX TIP You can also use the Fax Setup Wizard Windows or Fax Setup Utility Mac to help you quickly set up some important fax settings such as the answer mode and fax header information You can access the Fax Setup Wizard Windows or Fax Setup Utility Mac through the software you installed with the HP All in One After you run the Fax Setup Wizard Windows or Fax Setup Utility Mac follow the procedures in this section to complete your fax setup Set up the HP All in One for faxing Before you begin setting up the HP All in One for faxing determine which kind of phone System your country region uses The instructions for setting up the HP All in One for faxing differ depending on whether you have a serial or parallel type phone system f you do not see your country region listed in the table below you probably ha
88. ve a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the HP All in One Instead all equipment must be connected at the telephone wall jack EY NOTE In some countries regions that use serial type phone systems the phone cord that came with the HP All in One might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the HP All in One e f your country region is listed in the table below you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the HP All in One mn t x n 1 ct c Le EY NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the HP All in One to connect the HP All in One to the telephone wall jack Table 2 1 Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan 6 Fax setup Countries regions with a parallel type phone system continued Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand U
89. w to load paper and replace the print cartridges Load originals and load paper You can copy scan or fax up to letter or A4 size originals and thick publications by loading them on the glass To load an original on the glass 1 Lift the lid to the open position 2 Load your original print side down on the right front corner of the glass X TIP To get the correct copy size make sure that there is no tape or other foreign object on the glass 3 Close the lid To load small size photo paper in the input tray 1 Slide the paper width guide to its outermost position Load originals and load paper 0 o pa 5 2 o E 9 t lt Q lt o s o 0 2 Chapter 3 2 Insert the stack of photo paper into the far right side of the input tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you 3 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper fla
90. ws taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the product from your computer 5 Restart your computer El NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program El NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus software that are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product Uninstall and reinstall the software 37 Chapter 4 When the software installation is complete the HP Digital Imaging Monitor icon appe

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