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HP A320 User's Manual

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1. Placing a call Call HP support while you are in front of the computer and the HP Photosmart Be prepared to provide the following information HP support 39 Chapter 8 Device model number located on the label on the front of the device e Device serial number located on the back or bottom of the device Messages that appear when the situation occurs Answers to these questions e Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm device was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options 40 HP support Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year unless otherwise stated A Extent of limited warr
2. To clean the print cartridge from the camera EY NOTE Some cameras have a menu option that allows you to align the print cartridge from the camera If your camera menu offers this choice when the camera is connected to the printer you may prefer to use this method to align the print cartridge For more information see the documentation that came with your camera Make sure the printer is turned on Load photo paper so the printer can print a test page after cleaning the cartridge Use HP Advanced Photo Paper for the best results Connect the PictBridge camera to the printer and make sure the camera is turned on On your camera image display select the option to clean the print cartridge from the Maintenance menu For more information see the documentation that came with your camera When the printer finishes cleaning the cartridge check the printed test page If there are no more problems you do not need to do anything else If there are still problems repeat the cleaning procedure If after repeating the cleaning procedure you still notice white streaks or missing colors on the test page you may need to clean the print cartridge copper colored contacts For more information see Manually clean the print cartridge contacts on page 20 EY NOTE Ifthe cartridge or printer has been recently dropped you may also see white streaks or missing colors in your prints This problem is temporary and clears up within 24 h
3. EY NOTE The messages that appear on your camera image display may be worded differently than the ones shown here Connected to computer Print Setup menu does not appear Cause The USB configuration on your digital camera may be set to the wrong mode so that the printer cannot recognize the camera Solution Disconnect your camera from the printer Change the USB configuration in the camera menu to Digital Camera and then reconnect the camera to the printer 32 Troubleshooting Cover open Printer top cover is open or Ink cover open Cause The print cartridge door may be open or ajar Solution Close the print cartridge door to continue printing Hardware error or Fatal error Cause A serious error has occurred Solution Turn the printer off and then on again and then try printing your photo again Ink related error Incorrect or missing print cartridge Ink low or Ink empty Cause There may be no print cartridge in the printer the print cartridge may be incompatible or the print cartridge may be empty or low on ink Solution Make sure that an HP 110 Tri color Inkjet print cartridge is correctly loaded in the printer If the print cartridge is empty replace it For more information about loading or replacing print cartridges see Replace the print cartridge on page 15 Paper related error Printer is out of paper or Printer has a paper jam Cause
4. Open the print cartridge door of the printer The Print Cartridge light flashes red 4 Remove the pink tape from the cartridge Do not touch the copper colored contacts or the ink nozzles Maintain and transport the printer 15 Chapter 5 Figure 5 2 Do not touch here To insert the cartridge 1 If you are replacing a cartridge push down and pull outward on the cartridge in the cradle to remove it 2 Hold the replacement cartridge with the label on top Slide the cartridge at a slight upward angle into the cradle so the copper colored contacts go in first Push the cartridge until it snaps into place 16 Maintain and transport the printer 3 Close the print cartridge door 4 Ifthe print cartridge is new the printer prints an alignment page to confirm that the alignment was successful This may take a few minutes The check marks verify that the print cartridge is installed correctly and functioning properly If an x is displayed to the left of any of the bars align the print cartridge again Replace the print cartridge 17 Chapter 5 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap White fabric Wash the fabric in cold water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia A CAUTION Always use cold water to remove ink from fabric
5. RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Warranty 41 Chapter 8 Additional warranty options Extended service plans are available for the printer at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans Regulatory model identification number VCVRA 0707 For regulatory identification purposes the product is assigned a Regulatory Model Number The Regulatory Model Number for the product is VCVRA 0707 This regulatory number should not be confused with the marketing name HP Photosmart A320 series or product number Q8516A Environmental statements For Environmental Stewardship information see the electronic Help 42 HP support Install the software The printer comes with optional software you can install on a computer After us
6. from the camera If your camera menu offers this choice when the camera is connected to the printer you may prefer to use this method to align the print cartridge For more information see the documentation that came with your camera Make sure the printer is turned on Load paper in the input tray Use plain paper or index cards to conserve photo paper Connect the PictBridge camera to the printer and make sure the camera is turned on On your camera image display select the option to print a test page from the Maintenance menu For more information see the documentation that came with your camera gt ANS To check the estimated ink level on the printed test page look at the three color bars about halfway down the page between the E empty and F full Estimate how full the print cartridge is by determining what percentage of the brightly colored bars is shown between E and F Manually clean the print cartridge contacts If you use the printer in a dusty environment debris may accumulate on the copper colored contacts and cause printing problems 20 Maintain and transport the printer To clean the print cartridge contacts 1 Gather the following items to clean the contacts e Distilled water tap water may contain contaminants that can damage the print cartridge Cotton swabs or other soft lint free material that will not stick to the print cartridge 2 Open the print cartridge door 3 Remove the print cart
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8. The setup instructions that explain how to set up the printer Read this document first Printer User Guide This is the book you are reading This guide describes the basic features of the printer explains how to use the printer without connecting it toa computer explains how to install the HP Photosmart software and contains hardware troubleshooting information Camera or camera phone documentation only if a camera or camera phone came in the box with your printer The documentation that came with your camera explains how to use the camera to take pictures and includes troubleshooting and maintenance information In addition the camera image display provides information Electronic Help The electronic Help describes how to use the printer with a computer and contains software troubleshooting information After you have installed the HP Photosmart software on your computer see Install the software on page 43 you can view the electronic Help on your computer The Help displays on your computer screen and describes how to use the printer with a computer and how to troubleshoot software problems To access the electronic Help Windows From the Start menu select Programs or All Programs point to HP HP Photosmart A320 series and then click Help Mac Choose Help Mac Help in the Finder and then choose Library HP Photosmart Printer Help Printer parts This section gives an overview of the parts of your printer and provides ref
9. from the HP Web site or your HP dealer For ordering information see Choose and load paper on page 9 24 Maintain and transport the printer To transport the HP Photosmart A320 series 1 a Turn off the printer EY NOTE Make sure the printer completes its power down cycle before you unplug the power cord This allows the printer to store the print cartridge properly If a camera or Bluetooth adapter is connected to the PictBridge port on the top of the printer disconnect it Remove all paper from the input and output trays close the output tray and then close the input tray Unplug the power cord If the printer is connected to a computer disconnect the USB cable from the computer Always carry the printer upright E NOTE Do not remove the print cartridge when transporting the printer The printer stores the print cartridge in a protective cap during the power down cycle Y TIP The printer has a convenient built in handle you can use to make it easy to carry Extend the handle by lifting it up from above the camera dock door Do not shake or swing the printer while carrying it by the handle Figure 5 3 Extend the handle Make sure to bring the following items with you Paper Power cord A PictBridge certified camera Extra print cartridges if you plan to print a lot Optional printer accessories you plan to use such as the HP Bluetooth wireless printer adapter If you are goi
10. in here for easy access Input tray extension Pull out to support paper Paper width guide Move to the width of the current paper to position the paper properly OINA O Output tray open The printer deposits prints here When you open the output tray the input tray opens automatically Print cartridge door Open to insert or remove the HP 110 Tri color Inkjet print cartridge Must be closed to print For more information about replacing the print cartridge see Replace the print cartridge on page 15 Figure 1 3 Rear of printer 1 USB port Connect the printer to a computer here using a USB cable For more information on printing from a computer see Print from a computer on page 13 Power cord connection Connect the power cord here Figure 1 4 Indicator lights 1 On light Solid green if the printer is on Flashing green if the printer is busy Printer parts 5 Chapter 1 2 Red Eye light Solid green if the automatic photo correction feature is turned on For information about the feature see Improve the quality of your photos on page 12 3 Resume light Flashing green if the printer is out of paper or if there is a paper jam Indicates that the OK button should be pressed to resume printing after the error is cleared 4 Print Cartridge light Solid red if the print cartridge is low on ink Flashing red if th
11. in their original sealed packages until they are needed Store print cartridges at room temperature 15 35 C or 59 95 F Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer If the plastic tape has been removed from the print cartridge do not attempt to reattach it Reattaching the tape damages the print cartridge Maintain the quality of photo paper For best results with photo paper follow the guidelines in this section To store photo paper Store the photo paper in its original packaging or in a resealable plastic bag Store the packaged photo paper on a flat cool and dry surface Return unused photo paper to the plastic bag Paper left in the printer or exposed to the elements may curl To handle photo paper Always hold photo paper by the edges to avoid fingerprints Ifthe photo paper has curled edges place it in its plastic storage bag and gently bend it in the opposite direction of the curl until the paper lies flat Transport the printer It is easy to transport and set up the HP Photosmart A320 series printer almost anywhere Take it with you on vacations and to family gatherings and social events to instantly print and share photos with family and friends To make it even easier to print on the go you can transport the printer and printing supplies together in the convenient HP Photosmart Carrying Case You can purchase the carrying case
12. into a power strip that is turned off Turn on the power strip and then turn on the printer The printer may be plugged into an incompatible power source If you are traveling abroad make sure the power source in the country region you are visiting complies with the power requirements and power cord of the printer The printer makes noises when turn it on or starts making noises on its own after it has been sitting unused for a while Solution The printer may make noises after long periods of inactivity approximately 2 weeks or when its power supply has been interrupted and then restored This is normal operation the printer is performing an automatic maintenance procedure to ensure that it produces the best quality output Printing problems Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support Paper does not feed into the printer correctly Solution Make sure that the paper width guide fits close to the edge of the paper without bending the paper There may be too much paper loaded in the input tray Remove some paper and try printing again If sheets of photo paper stick together try loading one sheet at a time If you are using the printer in an extremely high or low humidity environment insert the paper as far as it will go into the input tray and load one sheet of photo paper at a time 28 Troubleshooting If you are usin
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14. HP Photosmart A320 series User Guide Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2007 Hewlett Packard Development Company L P Windows Windows 2000 and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries The Bluetooth trademarks are owned by its proprietor and used by Hewlett Packard Company under license Contents 1 Welcome Find smore informationi NS 3 Printer parts oee ahete next eaves tn A i eo eee 3 OptionaliaccessonieSs ea aii actrees tig eet Nig ae aes Sheth eat Wee lec a eae 6 2 Paper basics Choose and load Papers 9 Use HP Advanced Photo Paper cocine a 9 LL Oa VOUP P
15. If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability AL 2 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY
16. STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE
17. TE With some digital cameras you can print using Normal print quality for faster prints The print quality may be noticeably lower especially if you are not using HP Advanced Photo Paper Print quality is best when Best print quality is selected See your camera documentation for details 3 Connect your camera to the PictBridge port on the top of the printer using the USB cable for the camera The PictBridge light turns solid green when the connection is established 4 Use the menu on your camera image display to select and print photos Refer to your camera documentation for details The On light and the PictBridge light flash while the photos are printing Important Your photos are instantly dry and can be handled immediately after they are printed However HP recommends that you leave the printed surface of your photos Print basics 11 Chapter 3 exposed to the air for 3 minutes after printing to allow the colors to fully develop before you stack them with other photos or place them in albums Improve the quality of your photos The printer includes an HP Real Life Technologies automatic photo enhancing feature that will Sharpen blurred photos Improve the dark areas of a photo without affecting the light areas of the photo Reduce red eye that can occur in photos taken with a flash Improve the overall brightness color and contrast of photos The automatic photo enhancing feature is turned on by default when yo
18. The paper is not loaded correctly the paper is jammed or the printer is out of paper Solution Check to make sure that paper is correctly loaded in the input tray For information about how to load paper see Choose and load paper on page 9 If paper is jammed in the printer try the following solutions e Ifthe paper came part way through the front of the printer gently pull the paper towards you to remove it Ifthe paper did not come part way through the front of the printer try the following solutions Remove the paper from the input tray Gently pull the jammed paper to remove it from the back of the printer Ifyou cannot grasp the edge of the jammed paper to remove it try the following e Turn off the printer Unplug the printer power cord Wait about 30 seconds and then plug the power cord back in Turn on the printer The printer checks for paper in the paper path and will automatically eject the jammed paper When you fix the problem press OK to continue printing PictBridge camera error messages 33 Chapter 6 Printing cancelled or Unable to communicate with printer Cause The printer may have lost power or been turned off or the USB cable connecting the printer to a PictBridge device or to a computer may have come loose Solution Make sure that the printer is turned on and that the camera USB cable is firmly connected to the PictBridge port on the top of the printer You might need to re
19. Warm or hot water can set the ink into the fabric Clean and maintain the printer Keep the printer and print cartridge clean and well maintained using the simple procedures in this section Clean the outside of the printer To clean the outside of the printer 1 Turn off the printer and then disconnect the power cord from the back of the printer 2 Wipe the outside of the printer with a soft cloth that has been lightly moistened with water A CAUTION Do not use any type of cleaning solution Household cleaners and detergents may damage the printer finish CAUTION Do not clean the interior of the printer Keep all fluids away from the interior Automatically clean the print cartridge If you notice white lines or single color streaks on your prints you may need to clean the print cartridge Do not clean the cartridge more often than necessary since cleaning uses up ink There are three ways to automatically clean the cartridge from the control panel of the printer from a connected PictBridge camera that has a Maintenance menu option for cleaning the cartridge and from the software If you have the HP Photosmart software installed you can clean the print cartridge from the software When cleaning the cartridge from the printer you can clean the cartridge up to three times each time you use the procedure Each successive cleaning is more thorough and uses more ink E NOTE If you have installed the HP Photosmart sof
20. aintain the printer 21 Chapter 5 To align the print cartridge from the printer 1 Make sure the printer is turned on 2 Load paper in the input tray HP recommends using HP Advanced Photo Paper for the alignment for best results 3 Hold down the OK button and press the On button 3 times to print an alignment page To align the print cartridge from the camera EY NOTE Some cameras have a menu option that allows you to align the print cartridge from the camera If your camera menu offers this choice when the camera is connected to the printer you may prefer to use this method to align the print cartridge For more information see the documentation that came with your camera a Make sure the printer is turned on Load paper in the input tray HP recommends using HP Advanced Photo Paper for the alignment for best results Connect the PictBridge camera to the printer and make sure the camera is turned on On your camera image display select the alignment option from the Maintenance menu and follow the prompts N gt g When the printer finishes aligning the cartridge it prints an alignment page to confirm that the alignment was successful e The check marks verify that the print cartridge is installed correctly and functioning properly Ifan x is displayed to the left of any of the bars align the print cartridge again If the X is still displayed replace the print cartridge Update the HP Pho
21. anty i o pnl oo Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option
22. apen OS 9 3 Print basics Print from a PictBridge certified Camera oooocononccccnnnnnocococccnccncnnonononnnnnnnnonn nn nn nc nn nnn nan cn nn nnannnns 11 Improve the quality Of your photos oooooooccccconocccccoooncnonaonnnc nano nnn ron nn cnn nano nn nr nana nn nn rn n nn anna nnnncnns 12 4 Print from Bluetooth devices or your computer Print from a Bluetooth device oooooococcccconoccconononcnononnnccnn nan nncnnno nn nr nnn cnn tinne nn nr naar narran n rra naar nnnnnns 13 Make the Bluetooth CONNECTION ooooconcocccccononanonononcnonannnncnnnonnnn nono cnn ano n cnn nana nn iai 13 Pd A A T E 13 Print from a COMPUTER imitar mitades 13 Transfer photos from your camera to a COMPUTE 00 se eee eee ce cece eee e te teeteeaeeeeeeeeeteees 14 About HP Photosmart Essential HP Photosmart Mac and HP Photosmart Share 14 5 Maintain and transport the printer Replace the print Cartridge ooo not ias eii diana 15 Remove ink from your skin and clothing oocoooonincccnnnnnnncccccccncnnnnonncnncnnnnono no nnnnnnnnoncnnn nana 18 Clean and maintain the printer o ooonnoccnnnnncccnnnnoninononann non arrn cr nano ron r nn cnn rn 18 Clean the outside of the printer oooooonoccconnnccccnonaccnnnnonnccnn ano nn no nono conan nn 18 Automatically clean the print Cartridge ooooocccnnnnicccicnnnnncocccncnncnnnnancnnncnnnnrnnn cc nc nnnnn nc 18 Print a test PAIS ne ii a er ee ee ed ee eed 19 Manually clean the print cartridge conta
23. ce The Bluetooth device may be too far from the printer Move the device closer to the printer The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters 30 feet My photo did not print Solution The printer may not recognize the type of file sent by the device with Bluetooth wireless technology For a list of the file formats that the printer supports see Printer specifications on page 36 Print quality is poor Solution The photo you printed may be low resolution For better results in the future set the device to a higher resolution if possible Be aware that pictures taken with VGA resolution cameras such as those found in wireless phones may not have high enough resolution to produce a high quality print The photo printed with borders Solution The printing application installed on your device with Bluetooth wireless technology may not support borderless printing Contact the vendor of the device or go to their support Web site to obtain the latest updates for the printing application PictBridge camera error messages Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support The following error messages may appear on your camera image display when the camera is connected to the PictBridge port on the top of the printer Follow the instructions to resolve the problem
24. cts oooooccccccncccicocococcccnccncnncnnnnno nc nn nnnnnnnnnn nn nn cnn 20 Align the printcartridge eener cl ia aeeti 21 Update the HP Photosmart printer driver software ooo cece eeenneeeeeereeeenteeeeeeaeeeseeaeeeenaeeeee 22 Store the printer and print Cartridge c ccccecececseececeeeeeeeeaeee eee eeeaeaeeeeeseeecaeaeeeeeeeseaeaeeeeeeetees 23 StOre The Printer oe Fake A aran 23 Store th printcartridge iii is elena a aa ces 24 Maintain the quality Of photo paper ooooocicccccccocccccccocononnoncnnncnnnnnnnnnnnn nn nn cnncnnnnnn nro nn nn nnncnnnnnnnnnnns 24 Transportthe printer imita Uo i ea lie 24 6 Troubleshooting Printer hardware problems s src tnie i eia enaena iia aad e Eiaeai 27 Printing Problems ice 26ece E E E E 28 Bluetooth printing problems ccccccccceeceeeeeeceeceeeeesenaececeeeeesaeaeceeeeesecaeaeceeeseseaeeeeeseeeenesaes 31 PictBridge Camera error Messages ecccceceeeeeeceececeeeeeeeeeeeeaeceeeeeseceaeaeeeeeeesesencaeaeeeeeeeeeeeeeaaees 32 7 Specifications System requirements title aldo lil eae 35 Printer Specifications ura 36 HP support Check the HP support Web site first 0 00 eee ceeeeeenneeceeneeeeneeeeeesaeeeeeeaaeeeeeeeeeseaeeeennaeeeenenaes 39 FPSupport Dy phone ici tecize T cane cac ae EE Pa E 39 Phone SUpport period erii scicds caseectaeeceosssesach cbseb equate cbeeatee cues eaten ideada 39 Placing a Call iii A ed 39 After the phone Support period oooococicocccc
25. dix A 44 Install the software Indicator lights The indicator lights on the HP Photosmart A320 series printer tell you about the state of the printer The tables in this section explain some of the most common and important patterns as follows The On light tells you about the printer s power state The Resume light tells you about the current print job It indicates that you need to press the OK button after clearing an error condition The Print Cartridge light tells you about the print cartridge The PictBridge light tells you about the connected PictBridge camera The Attention light usually acts in combination with the other lights It indicates that you need to correct a problem before printing can resume The Red Eye light is not listed here because its only function is to tell you whether or not the automatic photo enhancing feature is turned on If the printer is connected to a computer check the computer screen for information about the error condition and how to resolve it El NOTE If something new occurs lights that are turned on to indicate one thing may change to indicate the new event For example the On light is normally a solid green whenever the printer is turned on However if you print a photo the On light flashes until the printer is finished printing Table B 1 Indicator lights The On light is solid green The printer is on and ready to print SOX The On light is flashing gr
26. e paper width guide to make room for the paper Load only one type and size of paper at a time Do not mix paper types or sizes in the input tray Do not load more than 20 sheets of 10 x 15 cm 4 x 6 inch photo paper If you are using tabbed paper load the paper so the tab feeds in last e In dry conditions photo paper can curl To prevent curling store photo paper in a plastic bag not in the input tray of the printer Paper basics 9 Chapter 2 1 Input tray Paper width guide Output tray To load paper 1 Open the output tray The input tray opens automatically 2 Load up to 20 sheets of photo paper with the print side or glossy side facing the front of the printer If you are using tabbed paper load the paper so tab feeds in last When loading slide the paper to the left side of the input tray and push the paper down firmly until it stops 3 Adjust the paper width guide to fit close to the edge of the paper without bending the paper 10 Paper basics 3 Print basics Printing photos directly from your camera is the easiest and fastest way to turn your digital photos into outstanding prints This section describes how to print from digital cameras using a direct USB connection and PictBridge technology and how to improve the quality of your prints using the printer s built in automatic photo correction feature EY NOTE Although this chapter describes the procedure for p
27. e you are connected to the Internet 2 Click the HP Device Manager in the Dock 3 Choose Check for updates from the Information and Settings pop up menu The HP Update window is displayed 4 Click the Update Software tab and then follow the onscreen instructions to check for software updates Store the printer and print cartridge Protect the printer and print cartridge by storing them properly when you are not using them Store the printer The printer is built to withstand long or short periods of inactivity Close the input and output trays when the printer is not in use e Store the printer indoors out of direct sunlight in a place without temperature extremes Ifthe printer and print cartridge have not been used for one month or more clean the print cartridge before printing For more information see Automatically clean the print cartridge on page 18 Store the printer and print cartridge 23 Chapter 5 Store the print cartridge When you store or transport the printer always leave the active print cartridge inside the printer The printer stores the print cartridge in a protective cap during the power down cycle A CAUTION Make sure the printer completes its power down cycle before you unplug the power cord This allows the printer to store the print cartridge properly Follow these tips to help maintain HP print cartridges and ensure consistent print quality Keep all unused print cartridges
28. ecifications 35 storing photo paper 24 print cartridges 24 printer 23 support process 39 system requirements 35 T test page 19 transporting printer 6 trays paper 3 Troubleshooting Bluetooth 31 troubleshooting camera error messages 32 flashing lights 27 HP support 39 lights 45 paper problems 28 U updating software 22 USB port 3 specifications 36 50 www hp com support Africa English speaking 27 11 2345872 Jamaica 1 800 711 2884 Afrique francophone 33 1 4993 9230 AA 0570 000 511 021 67 22 80 AA BA He BiG OA 03 3335 9800 Argentina Buenos Aires 54 11 4708 1600 0800 222 47 oy Argentina 0 800 555 5000 3 1588 3003 Australia 1300 721 147 Luxembourg www hp com support Australia out of warranty 1902 910 910 Malaysia 1800 88 8588 sterreich www hp com support Mauritius 262 262 210 404 17212049 dl M xico Ciudad de M xico 55 5258 9922 Belgi www hp com support M xico 01 800 472 68368 Belgique www hp com support 081 005 010 ell Brasil Sao Paulo 55 11 4004 7751 Nederland www hp com support Brasil 0 800 709 7751 New Zealand 0800 441 147 Canada 1 800 474 6836 Nigeria 01 271 2320 1 800 hp invent Norge www hp com support Central America amp The Caribbean www hp com support 24
29. eck the camera image display for instructions e Ifthe printer is connected to a computer check the computer monitor for instructions e Turn off the printer and then unplug the printer power cord Wait about 30 seconds and then plug the power cord back in Turn on the printer For more information about what the Attention light could indicate see Indicator lights on page 45 Ifthe light continues to flash after trying all of the above solutions go to www hp com support or contact HP support The On light flashed briefly after turned the printer off Solution This is a normal part of the power down process It does not indicate a problem with the printer The buttons on the control panel do not respond Cause A printer error has occurred Try the following solutions Troubleshooting 27 Chapter 6 Solution Wait for about a minute to see if the printer resets Turn off the printer Unplug the printer power cord Wait about 30 seconds and then plug the power cord back in Turn on the printer If the printer does not reset and the control panel buttons still do not respond go to www hp com support or contact HP support The printer is plugged in but it will not turn on Solution The printer may have drawn too much power Unplug the printer power cord from the electrical outlet Wait about 30 seconds and then plug the power cord back in Turn on the printer The printer may be plugged
30. een The printer is starting up or busy 30 SNA The On light and the PictBridge light The printer is printing photos from a 20 are both flashing green connected PictBridge camera XIX ade yo a 8 The Attention light is solid red and The print cartridge door is open and the Print Cartridge light is flashing printing cannot begin or resume until red this door is closed O NIA I pan Indicator lights 45 Appendix B Indicator lights continued Lights NAC _ TY O Nw WI AN Status The Attention light is flashing red and the Print Cartridge light is flashing red Meaning The print cartridge is missing damaged incompatible or incorrectly inserted LI 57 The Print Cartridge light is solid red The print cartridge is low on ink When this light comes on solid red about 20 of the ink remains in the print cartridge The ink will need to be replaced soon If you have the HP Photosmart software installed you can obtain more precise ink level information see the electronic Help for instructions a i The PictBridge light is solid green The Attention light is solid red The PictBridge camera connected to the PictBridge port on the top of the printer is using the wrong connection mode Make sure the USB configuration is set to Digital Camera as 6 OR An unrecognized non PictBridge device is connected to the PictBridge port O The PictBridge light is solid g
31. ere is a print cartridge error if the print cartridge is missing or if the print cartridge door is open 5 Attention light Solid or flashing red if there is a printer error such as a paper jam that must be addressed before you can continue printing For troubleshooting information see Troubleshooting on page 27 For more information about the indicator lights see Indicator lights on page 45 6 PictBridge light Solid green if a PictBridge camera is connected to the PictBridge port Flashing green if the printer is printing a photo from your camera Do not disconnect your camera if the light is flashing green Q TIP For more information about the indicator lights see Indicator lights on page 45 For troubleshooting information see Troubleshooting on page 27 Optional accessories There are several optional accessories available for the printer that enhance its ability to print anywhere anytime The appearance of the accessories may vary from what is shown To purchase accessories go to www hp com eur hpoptions Europe www hp com choose your country region and then click Buy or Online Shopping All other countries regions For camera accessories see the documentation that came with your camera Figure 1 5 HP Photosmart Carrying Case The lightweight durable HP Photosmart Carrying Case holds and protects the printer and its accessories for hassle free printing on the
32. erences to sections where the parts and functions are described in more detail Welcome 3 Chapter 1 Figure 1 1 Front view closed 1 On Press to turn the printer on or off or to cancel a print job that is in progress 2 OK Press to turn the automatic photo enhancement feature on or off or to resume a print job after an error For more information see Improve the quality of your photos on page 12 PictBridge port Connect either a PictBridge certified device such as a PictBridge digital camera camera phone or video camera or the optional HP Bluetooth wireless printer adapter to this port For information on printing from a PictBridge device see Print from a PictBridge certified camera on page 11 For information on printing wirelessly using Bluetooth technology see Print from a Bluetooth device on page 13 Output tray closed Open this to print or to access the print cartridge The input tray opens automatically when you open the output tray Figure 1 2 Front view open 1 Handle Extend to carry the printer Welcome Input tray Load paper here The input tray opens automatically when you open the output tray To close the input tray you must first close the output tray For more information about loading paper see Choose and load paper on page 9 USB cable holder Store the USB cable for your PictBridge camera
33. etting help 27 H Help 27 help electronic 3 help onscreen 3 HP Photosmart software HP Photosmart Essential 14 HP Photosmart Mac 14 HP Photosmart Share 14 HP Software Update 22 HP support 39 l indicator lights 45 ink cartridges See print cartridges ink level checking 19 ink removing ink from skin and clothing 18 L LEDs 45 lights 5 45 loading paper 9 P Paper basics 9 choosing right paper 9 loading 9 paper buying 9 jams 30 loading 9 maintaining 9 24 specifications 36 trays 3 troubleshooting 28 phone support 39 phone support period period for support 39 photo correction 4 photo enhance 12 photo enhancement 4 6 photo printing 13 photos printing 13 quality 12 transferring to a computer 14 PictBridge camera 11 error messages 32 light 5 printing 11 placing a call 39 print cartridges aligning 21 cleaning 18 cleaning contacts 20 replacing 15 specifications 37 storing 24 testing 19 printer accessories 6 cleaning 18 documentation 3 parts 3 specifications 36 storing 23 transporting 24 Printer Help viewing 3 Printing from Bluetooth devices 13 printing basics 11 from computer 3 photos 13 test page 19 Q quality photo paper 24 photos 12 printing test page 19 Questions and Answers 27 R Real Life Technologies 12 Red Eye 6 red eye removal 12 49 removing ink from skin and clothing 18 S sharpen photos 12 software installing 43 updating 22 sp
34. g photo paper that is curled place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat If the problem persists use paper that is not curled For information about proper storage and handling of photo paper see Maintain the quality of photo paper on page 24 The paper may be too thin or too thick Try using HP designed photo paper For more information see Choose and load paper on page 9 The image printed at an angle or is off center Solution The paper may not be loaded correctly Reload the paper making sure that the paper is correctly oriented in the input tray and that the paper width guide fits close to the edge of the paper For paper loading instructions see Choose and load paper on page 9 The print cartridge may need to be aligned For more information see Align the print cartridge on page 21 My photo did not print Solution The power may be off or there may be a loose connection Make sure that the power is on and the power cord is securely connected You may not have any paper in the input tray Check that paper is loaded correctly in the input tray For paper loading instructions see Choose and load paper on page 9 The paper may have jammed while printing See the following section for instructions on clearing a paper jam Printing problems 29 Chapter 6 The paper jammed while printing Soluti
35. go EY NOTE You will need to transport your digital camera camera phone or video camera in a separate carrying case See the documentation that came with your camera or other device for accessories information 6 Welcome Figure 1 6 HP Bluetooth wireless printer adapter The HP Bluetooth wireless printer adapter model bt450 plugs into the PictBridge port on the top of the printer and lets you use Bluetooth wireless technology for printing For more information about using Bluetooth wireless technology see Print from a Bluetooth device on page 13 Optional accessories 7 Chapter 1 8 Welcome 2 Paper basics Choose and load paper Learn which is the recommended HP paper for use with the printer and learn how to load itinto the input tray for printing Use HP Advanced Photo Paper Always use HP Advanced Photo Paper with the HP Photosmart A320 series printer It is especially designed to work with the inks in your printer to create beautiful photos To purchase HP Advanced Photo Paper or other supplies go to e www hp com eur hpoptions Europe www hp com choose your country region and then click Buy or Online Shopping All other countries regions Load your paper Paper loading tips e Youcanprinton 10 x 15 cm 4 x 6 inch photo paper 10 x 15 cm 4 x 6 inch or smaller index cards L size cards A6 cards or Hagaki cards 100 x 148 mm 3 9 x 5 8 inch Before loading paper slide out th
36. hat came with the camera About HP Photosmart Essential HP Photosmart Mac and HP Photosmart Share HP Photosmart Essential and HP Photosmart Mac let you Print passport photos e Adda decorative border to a photo Use your photos for creative projects such as greeting cards and iron on transfers e Organize your photos and search through them by keyword and dates Windows only Edit and enhance your photos by adding text or doing color correction For more information on the HP Photosmart software explore the electronic Help Use HP Photosmart Share to share photos with friends and relatives The printer must be connected through a USB cable to a computer with Internet access and have all the HP software installed If you try to use HP Photosmart Share and do not have all the required software installed or configured a message prompts you through the required steps For more information on HP Photosmart Share see the documentation that came with the camera 14 Print from Bluetooth devices or your computer 5 Maintain and transport the printer The printer requires very little maintenance Follow the guidelines in this chapter to extend the life span of the printer and printing supplies and to ensure that your prints are always of the highest quality For information on maintaining your camera see the documentation that came with the camera Replace the print cartridge EY NOTE Ink from the cartridges is used in t
37. he next time you print the printer ejects the blank page before starting the new printing project The printer ejects the paper when preparing to print Solution Direct sunlight could be interfering with the operation of the automatic paper sensor Move the printer out of direct sunlight The printer also ejects paper if it detects that the paper has already been printed on My photo printed on top of the tabbed end of the paper Solution When using tabbed paper load it so that the tab feeds in last 30 Troubleshooting Print quality is poor Solution The print cartridge may be running out of ink Check the Print Cartridge light If it is solid red it means that the print cartridge is low on ink and will need to be replaced soon For print cartridge replacement instructions see Replace the print cartridge on page 15 For more information about the indicator lights see Indicator lights on page 45 You may have selected a low resolution setting on the digital camera when you took the picture For better results in the future set the digital camera to a higher resolution Make sure you are using HP Advanced Photo Paper for best results For more information see Choose and load paper on page 9 e You may be printing on the wrong side of the paper Make sure the paper is loaded with the side to be printed facing toward the front of the printer Try turning the HP Real Life Technologies featu
38. he printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Use the HP 110 Tri color Inkjet print cartridge to print black and white and color photos HP Vivera Inks deliver true to life photo quality and exceptional fade resistance resulting in vivid colors that last HP Vivera Inks are specially formulated and scientifically tested for quality purity and fade resistance For optimal printing results HP recommends using only HP print cartridges Inserting an incorrect cartridge may invalidate the printer warranty A CAUTION Check that you are using the correct print cartridge Also note that HP does not recommend modifying or refilling HP cartridges Damage that results from modifying or refilling HP cartridges is not covered by the HP warranty For best print quality HP recommends that you install all retail print cartridges before the date stamped on the box When the print cartridge is low on ink the Print Cartridge light turns solid red To prepare the printer and cartridge 1 Make sure the power is on 2 Load paper in the input tray so that the printer can print an alignment page when you insert the new print cartridge 3
39. ing the setup instructions that came in the box with the printer to set up the printer hardware use the instructions in this section to install the software The USB cable required for printing from a computer might not be included in the box with the printer so you might need to purchase it separately See Print from a computer on page 13 for more information about this cable Windows users Important Do not connect a USB cable until you are prompted 1 Insert the HP Photosmart CD into your computer CD ROM drive If the Install Wizard does not appear locate the setup exe file on the CD ROM drive and double click it Wait several minutes while the files load Click Next and follow the onscreen instructions When prompted connect one end of the USB cable to the USB port on the back of the printer and connect the other end to the USB port on your computer Follow the onscreen instructions until the installation is finished Mac users 1 Connect one end of the USB cable to the USB port on the back of the printer and connect the other end to the USB port on your computer Insert the HP Photosmart CD into your computer s CD ROM drive On your desktop double click the HP Photosmart CD icon Double click the HP Installer icon and follow the instructions on each installation screen to install the printer software When the Congratulations screen appears click OK Install the software 43 Appen
40. ng to connect the printer to a computer bring the USB cable and HP Photosmart software CD Transport the printer 25 Chapter 5 E NOTE If you do not take the documentation with you be sure to write down the correct print cartridge number or purchase enough HP 110 Tri color Inkjet print cartridges before you go 26 Maintain and transport the printer 6 Troubleshooting The HP Photosmart A320 series printer is designed to be reliable and easy to use This section answers frequently asked questions about using the printer and printing without a computer For troubleshooting information about using the HP Photosmart software and printing from a computer see the electronic Help For information about viewing the electronic Help see Find more information on page 3 For information about troubleshooting issues involving your camera see the documentation that came with the camera Printer hardware problems Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support EY NOTE If you want to connect the printer to a computer HP recommends using a USB cable of less than 3 meters 10 feet in length to minimize injected noise due to potentially high electromagnetic fields The Attention light is flashing red Cause The printer requires attention Try the following solutions Solution If the printer is connected to your camera ch
41. nnnoccnononacanononcncnnn nano non cnn nn nn nn rc narran nn nenun rra 40 Warlranty iii A AAA A ee ice ee 41 Additional warranty Options 0 cccccccececceeceeeeeeeeeeeeaeeeeeeeeeececaaeeeeeeeeeesecaeaeeeeeeesesenaaeeeeeeeees 42 Regulatory model identification number VCVRA O707 00 eeeecceeeeneeeeeeeeeeeeneeeeenaeeeseaeeeeneeeen 42 Environmental statements siie a aa ae a ei e aae aa 42 Install the SOft ware Ee a ar ra aa aAA nA sadteniedeaseeed tay saseeeceadsagtdeeeseasdinaed 43 Indicator lights iip ec ee E oe eee eee vee 45 1 Welcome Thank you for your HP Photosmart purchase To get the maximum use out of your new printer read this guide Learn how to Quickly and easily print beautiful photos directly from any PictBridge device including digital cameras camera phones and video cameras Print photos from any Bluetooth device wirelessly with an optional Bluetooth adapter Connect the printer to a computer and take advantage of the photo editing storing sharing and creative project capabilities of the included HP Photosmart software Get higher quality photos with the help of the built in HP Real Life Technologies which correct red eye color and contrast problems with the touch of a button Take your portable lightweight photo printer to social events to print and share photos instantly Find more information Your new HP Photosmart A320 series printer comes with the following documentation Setup Guide
42. nternet access recommended e Available USB port and USB cable e Internet access recommended Specifications 35 Printer specifications Category Connectivity Specifications USB 2 0 high speed Using the port on the back of the printer to connect the required cable a USB Type A male to Type B 5 pin male that is no more than 10 feet long PictBridge Using the top PictBridge port to connect the required cable a USB Type A male to Type B 5 pin male that is no more than 10 feet long Bluetooth Using the optional Bluetooth wireless printer adapter model bt450 Image File Formats JPEG Baseline Margins Borderless printing Top 0 0 mm 0 0 inch Bottom 0 0 mm 0 0 inch Left right 0 0 mm 0 0 inch Media Sizes Photo paper 10 x 15 cm 4 x 6 inches Photo paper with tab 10 x 15 cm with 1 25 cm tab 4 x 6 inches with 0 5 inch tab Index cards 10 x 15 cm 4 x 6 inches A6 cards 105 x 148 mm 4 1 x 5 8 inches L size cards 90 x 127 mm 3 5 x 5 inches L size cards with tab 90 x 127 mm with 12 5 mm tab 3 5 x 5 inches with 0 5 inch tab Hagaki cards 100 x 148 mm 3 9 x 5 8 inches Media Types HP Advanced Photo Paper recommended Cards index A6 L size Hagaki Environmental Specifications Paper Tray Maximum range during operation 5 40 C 41 104 F 5 90 RH Recommended range during operation 15 35 C 59 95 F 20 80 RH One 10 x 15 cm 4 x 6 inches photo paper
43. on If the paper came part way through the front of the printer gently pull the paper towards you to remove it If the paper did not come part way through the front of the printer try removing it from the back of the printer e Remove the paper from the input tray Gently pull the jammed paper to remove it from the back of the printer If you cannot grasp the edge of the jammed paper to remove it try the following e Turn off the printer Unplug the printer power cord from the electrical outlet Wait about 10 seconds and then plug the power cord back in e Turn on the printer The printer checks for paper in the paper path and will automatically eject the jammed paper Press OK to continue TIP If you experience paper jams while printing try loading one sheet of photo paper at a time Insert the paper as far as it will go into the input tray A blank page came out of the printer Solution Check the Print Cartridge light If it is solid red it means that the HP 110 Tri color Inkjet print cartridge is low on ink and will need to be replaced soon For print cartridge replacement instructions see Replace the print cartridge on page 15 For information about indicator lights see Indicator lights on page 45 You may have begun printing and then cancelled the process If you cancelled the process before the photo started printing the printer may have already loaded paper in preparation for printing T
44. ours Print a test page You can print a test page to Clean and maintain the printer 19 Chapter 5 Check the estimated ink level in the print cartridge e Check the condition of the ink nozzles e Check if the printer is communicating properly with a connected computer if you are able to print a test page from the software Obtain the printer s serial number and other printer specifications If you contact HP support for help you may be asked to print the test page There are three ways to print the test page from the control panel of the printer from a connected PictBridge camera that has a Maintenance menu option for printing a test page and from the software If you have the HP Photosmart software installed you can print the test page from the software If you need to confirm the connection between the printer and your computer print a test page from the software This section describes how to print the test page from the printer s control panel or from a camera See the electronic Help for instructions on printing the test page from the software To print a test page from the printer 1 Make sure the printer is turned on 2 Load paper in the input tray Use plain paper or index cards to conserve photo paper 3 Hold down the OK button and press the On button 2 times to print a test page To print a test page from the camera EY NOTE Some cameras have a menu option that allows you to align the print cartridge
45. r The basic procedure for printing from any device with Bluetooth wireless technology is the same For more detailed instructions see the documentation that came with your Bluetooth device To print from a Bluetooth device 1 Connect the Bluetooth adapter to the PictBridge port on top of the printer 2 Have the Bluetooth device you wish to print from search for available Bluetooth printers 3 Select the HP Photosmart A320 series printer when it appears on the device 4 Send the print job from the Bluetooth device to the printer See the documentation for your Bluetooth device for specific instructions on starting a print job Print from a computer Printing from a computer gives you more options than printing from a PictBridge or Bluetooth device The printer software give you more print settings to choose from and with the HP Photosmart software you can edit your photos before printing For example you can select different paper types and print photos with white borders You can also print exceptional photos using 4800 x 1200 optimized dpi Before printing from your computer you must install the HP Photosmart software and connect the USB cable from the printer using the USB port on the back to your computer For instructions on installing the HP Photosmart software and connecting the USB cable Print from Bluetooth devices or your computer 13 Chapter 4 see Install the software on page 43 The HP Photosmart softwa
46. re includes the interface that is displayed whenever you print from a computer EY NOTE The USB cable required for printing from a computer might not be included in the box with the printer so you might need to purchase it separately The required USB 2 0 high speed cable has a mini Type B 5 pin male connector at one end and a Type A male connector at the other end The mini Type B end connects to the back of the printer and the Type A end connects to a computer HP recommends using a USB cable less than 3 meters 10 feet long to minimize injected noise due to potentially high electromagnetic fields Be sure to download the latest software update every couple of months to ensure you have the latest features and improvements You need to transfer your photos to the computer before you can use them with HP Photosmart software For more information see Transfer photos from your camera to a computer on page 14 To print from a computer the computer needs to meet the minimum system requirements described in Specifications on page 35 EY NOTE The electronic Help provides more information on the many print settings available when you print from a computer To learn how to open the electronic Help see Find more information on page 3 Transfer photos from your camera to a computer To transfer photos to a computer connect the camera directly to your computer Follow the instructions in the documentation t
47. re on or off by pressing the OK button to see if the results are better You may have let photos stack in the output tray or placed them in an album before the colors fully developed HP recommends exposing the printed surface to the air for 3 minutes after printing The print cartridge may need to be cleaned For more information see Automatically clean the print cartridge on page 18 The print cartridge may need to be aligned For more information see Align the print cartridge on page 21 When print photos see unexpected results Cause The automatic photo enhancing feature is on and is adjusting for red eye brightening focus and contrast Solution Turn off the feature by pressing the OK button See Improve the quality of your photos on page 12 Bluetooth printing problems Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter and your device with Bluetooth wireless technology Bluetooth printing problems 31 Chapter 6 My Bluetooth device cannot find the printer Solution Make sure the HP Bluetooth wireless printer adapter is plugged into the PictBridge port on the top of the printer The light on the adapter is on solid when the adapter is ready to receive data and flashes when communicating with a devi
48. reen The connected PictBridge camera and the Attention lightis flashing red lost power a KA 6 nl 7 0 2 a 0 es 46 Indicator lights The PictBridge light is solid green A PictBridge camera is connected to the printer and the printer is ready to print Indicator lights continued The Resume light is flashing green Meaning There is a paper jam or other error and the Attention light is flashing red condition OR The printer is cancelling the print job Sele because the sending device camera MS computer or other device lost power or the connection to the sending NAC device was lost _ BUS O The Resume light is flashing green The printer is out of paper noe os Indicator lights 47 Appendix B 48 Indicator lights Index A accessories 6 24 after the support period 40 aligning print cartridges 21 alignment page 21 B Bluetooth printing 13 troubleshooting 31 wireless printer adapter 7 c calling HP support 39 cameras PictBridge certified 11 port 3 troubleshooting 32 carrying case 6 24 cartridges See print cartridges cleaning print cartridges 18 printer 18 computer installing software 43 printing from 3 system requirements 35 updating software 22 D digital cameras See cameras documentation printer 3 E electronic Help 3 error messages See troubleshooting F file formats supported 36 Frequently asked questions 27 G G
49. ridge and place it on a piece of paper with the ink nozzle plate facing up Be careful not to touch the copper colored contacts or the ink nozzle plate with your fingers A CAUTION Do not leave the print cartridge outside the printer for more than 30 minutes Ink nozzles exposed to the air longer than this may dry out and cause printing problems 4 Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab 5 Gently wipe the copper colored contacts with the cotton swab A CAUTION Do not touch the ink nozzle plate Touching the ink nozzle plate will result in clogs ink failure and bad electrical connections 1 Clean copper colored contacts with swab 2 Ink nozzle plate 6 Repeat steps 4 and 5 until no ink residue or dust appears on a clean swab 7 Insert the print cartridge in the printer and then close the print cartridge door Align the print cartridge The first time you insert a HP 110 Tri color Inkjet print cartridge the printer aligns it automatically However if colors in printouts are misaligned or if the alignment page does not print correctly when you insert a new print cartridge you can use the following procedures to align the print cartridge again EY NOTE Ifyou have installed the HP Photosmart software HP recommends aligning the print cartridge from the software because it is easier See the electronic Help for instructions Clean and m
50. rinting from a PictBridge digital camera the procedure for printing from other PictBridge devices such as camera phones and video phones is very similar Review the documentation that came with your PictBridge device for specific information Print from a PictBridge certified camera You can print photos by connecting a PictBridge certified digital camera directly to the PictBridge port on the top of the printer with a USB cable When you print from your digital camera the printer uses the settings that you selected on the camera For more information see the documentation that came with your camera Make sure you have turned on the printer and inserted an HP 110 Tri color Inkjet print cartridge before you try to print EY NOTE Ifyou connect a non HP camera and encounter problems while printing see the documentation that came with your camera HP is not able to provide technical support for non HP cameras To print using a PictBridge certified camera 1 Turn on your PictBridge digital camera Make sure the USB configuration is set to Digital Camera so that your camera is able to successfully connect to the printer and print photos 2 Load photo paper into the printer The printer automatically prints using the best quality settings for HP Advanced Photo Paper To change the paper type or quality settings print your photos from a computer For more information on printing from a computer see the electronic Help EY NO
51. send your print job 34 Troubleshooting 7 Specifications This section lists the minimum system requirements for installing the HP Photosmart software and provides selected printer specifications System requirements Component Operating System Windows Minimum Microsoft Windows Vista XP Home XP Professional or x64 Edition Mac Minimum Mac OS X v10 3 9 or greater Processor e Microsoft Windows Vista A modern 800 MHz 32 bit x86 or 64 bit x64 processor 1 GHz or higher recommended e Microsoft Windows XP Home amp XP Professional Any Intel Pentium II Celeron or compatible processor 233 MHz Pentium III 300 MHz or higher recommended e x64 Edition AMD Athlon 64 AMD Opteron Intel Xeon with Intel EM64T support or Pentium 4 with Intel EM64T support G3 or greater or Intel Core processor e Microsoft Windows Vista 512 MB 1 GB or higher recommended e Microsoft Windows XP Home amp XP Professional 128 MB 256 MB or higher recommended e x64 Edition 256 MB 512 MB or higher recommended 128 MB 256 MB or higher recommended Free Disk Space 400 MB 150 MB Video Display SVGA 800 x 600 16 bit color 32 800 x 600 16 bit or higher bit color recommended Optical Drive CD ROM or DVD ROM CD ROM or DVD ROM Browser Microsoft Internet Explorer 5 01 Any Service Pack 2 or higher Connectivity e Available USB port and USB cable e I
52. the HP support Web site To check for online support 1 Visitthe HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features e Fast access to qualified online support specialists Software and driver updates for the HP Photosmart e Valuable HP Photosmart and troubleshooting information for common problems e Proactive device updates support alerts and HP newsgrams that are available when you register the HP Photosmart 2 For Europe only Contact your local point of purchase If the HP Photosmart has a hardware failure you will be asked to bring it back to your local point of purchase Service is provided at no charge during the device limited warranty period After the warranty period you will be quoted a service charge 3 If you do not find the information you need online call HP support Support options and availability vary by device country region language and phone support period HP support by phone For a list of support phone numbers see the phone number list on the inside of the back cover Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply
53. tosmart printer driver software Download the latest software update for the printer driver every few months to ensure you have the latest features and improvements You can download HP Photosmart software updates by going to www hp com support or by using HP Software Update 22 Maintain and transport the printer EY NOTE Using the procedures below to install the printer driver software update from the HP Web site does not update the otherHP Photosmart software you might have installed on the computer For information about updating the HP Photosmart software see the HP Photosmart Help To download a printer driver software update Windows 1 Make sure you are connected to the Internet 2 From the Windows Start menu click Programs or All Programs point to HP and then click HP Update The HP Update window is displayed 3 Click Next HP Update searches the HP Web site for printer driver software updates Ifthe computer has the most recent version of the printer driver software installed No updates are available for your system at this time is displayed in the HP Update window Ifthe computer does not have the most recent version of the printer driver software installed a software update is displayed in the HP Update window 4 Ifa software update is available select the check box beside the update name 5 Click Install 6 Follow the onscreen instructions To download a printer driver software update Mac 1 Make sur
54. tray Paper Tray Capacity 20 sheets of photo paper maximum thickness 292 um 11 5 mil per sheet Power Consumption Average Specifications U S Printing 11 5 W Idle no camera connected 3 7 W Idle camera connected 3 6 W Off 3 6 W International Printing 12 5 W Idle no camera connected 3 6 W Idle camera connected 3 5 W Off 3 5 W continued Category Power Supply Model Number Specifications HP Part 0957 2121 North America 100 240 Vac 10 50 60 Hz 3 Hz HP Part 0957 2120 Rest of world 100 240 Vac 10 50 60 Hz 3 Hz Print Cartridge HP 110 Tri color Inkjet print cartridge USB 2 0 High speed Support Microsoft Windows XP Home XP Professional or x64 Edition Mac OS X 10 3 9 or greater HP recommends that the USB cable be less than 3 meters 10 feet in length For connection to PC USB 2 0 high speed cable Type A male to Type B 5 pin male For connection to PictBridge device USB 2 0 high speed cable Type A male to Type B 5 pin male Printer specifications 37 Chapter 7 38 Specifications 8 HP support e Check the HP support Web site first e HP support by phone e Warranty Additional warranty options e Regulatory model identification number VCVRA 0707 Environmental statements Check the HP support Web site first Check the documentation that came with the printer If you do not find the information you need check out
55. tware HP recommends performing the automatic print cartridge cleaning procedure from the software because it is easier See the electronic Help for instructions 18 Maintain and transport the printer To clean the print cartridge from the printer 1 2 Make sure the printer is turned on Load photo paper so the printer can print a test page after cleaning the cartridge Use HP Advanced Photo Paper for the best results Hold down the OK button and press the On button 4 times to begin cleaning the print cartridge When the printer finishes cleaning the cartridge check the printed test page If there are no more problems you do not need to do anything else If there are still problems continue cleaning use the following procedure Ifthe test page has white streaks or missing colors the print cartridge needs to be cleaned again Hold down the OK button and press the On button 5 times Ifthe print quality of the second test page looks good you do not need to do anything else e Ifthe test page still has white streaks or missing colors the print cartridge needs to be cleaned one more time Hold down the OK and press the On button 6 times If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page you may need to clean the print cartridge copper colored contacts For more information see Manually clean the print cartridge contacts on page 20
56. u turn on the printer The Red Eye light is solid green when the feature is turned on This feature affects your prints only not the original photos HP recommends leaving the automatic photo enhancing feature on but if your photos do not print correctly or if you want to print a photo without the enhancements turn it off To turn off the automatic photo enhancing feature press OK The Red Eye light turns off The feature remains off until you press OK again 12 Print basics 4 Print from Bluetooth devices or your computer Use the printer with your computer and other devices to share photos with friends and family Print from a Bluetooth device You can print from devices with Bluetooth wireless technology such as digital cameras PDAs laptops and mobile phones For more information see the electronic Help and the documentation that came with the device Make the Bluetooth connection Print To use Bluetooth connectivity all devices must have the necessary hardware and software installed In addition an HP Bluetooth wireless printer adapter model bt450 must be connected to the PictBridge port on the top of the printer Some printers include the Bluetooth adapter in the box if a Bluetooth adapter did not come with your printer you can purchase one separately For ordering information see Optional accessories on page 6 For more information about the adapter see the documentation that came with the adapte

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