HP P4300 Reference Guide
Contents
1. Hardware Software Compatibility eene eene nns 12 MH ER 13 For Product licensing ose ee ue crease ee Mer MM LIRE I MA A eM ee eee 13 Locating Entitlement Certificates cccccccecsscceeseceeececneeecaceceneeecsaeeecsaeseeseecneeecaeeecsaeeeeseeenaaes 13 For replacement Entitlement Certificates enne 13 Locating Your HP Sales Order Number sssssssssssseee eee eee enne eene 13 Webware Help ce HERR REED E UE EIN EIER OR HIR IRIURE EE 13 LIGEMSING ISSUCS m 13 Webware License Owner ssssssssseesee ener nnne nnne NEEESE ESEE eren nnne nene 14 Deploying the Licerise recie e eet P T EH ISTE DERI EREE EEEa 14 End eEServicelife Policy 2 1 tetto eterne et erts rie dire t 15 Web based Management of Support Cases eee ener eere 16 Bundle Serial Numbers vs Individual Unit Serial Numbers sse 16 Calling Support nne Ur et etatne dentata 17 Bundle Serial Numbers vs Individual Unit Serial Numbers 17 Purchasing Presales 5 eet utt ete ee deter tsi tied tees 20 Other HP LeftHand P4000 Web Pages eee enne eene eere nennen eren 21 Addendum A Links Summary ccceesseeeescecseeeeesceceeaeeecsaeceeseeceeeecaeeecsaeeesaeeseeeecsaeeecaeeeteeeenaees 22 P4000 Firmware Requirements and Update Information sssssssee 22 Insight Remote Suppor rareori n dete eet e t ht c ete us 22 Product A2. Quantity e g 1 Determining how many Entitlement Certificates should come with each single P4000 Node i e System or Bundle i e SAN e Every individual node comes with its own Entitlement Certificate e E g BK715A BK716A BV890SB BV891SB BV931A BV932A will come with one Entitlement Certificate for each node i e total of 2 e Eg BQ888A will come with 2 Entitlement Certificates plus 1 10 License Entitlement Certificate for VSA e E g BQ889A will come 4 Entitlement Certificates plus 1 10 License Entitlement Certificate for VSA e Eg BK717A BQ890A will come 5 Entitlement Certificates Locating Your HP Sales Order Number The Sales Order can be found in several places e Included in the blue package envelope printed on the entitlement certificate e Included in the contract information viewable via Support Center e Included in an email received from HP Contract Admin or HP Reseller after setup of the support contract Webware Help From the Webware home page under Resources on the left side of the page select Help Licensing Issues For license moves licensing problems questions or problems with the Webware website http webware hp com contact the licensing center either by phone or email fS 14 e AMERICAS 1 800 326 0411 Hours of operation 6 00 am to 6 00 pm MST Or email Americas password Gcnd hp com Please include the HP sales order number Service Agreement ID SAID serial number and a brie
3. Snapshot Manager Installer and Deployment Guide API CLI for SAN iQ CLI Sample Scripts and CLI Readme and User Manual MPIO DSM for Windows Installer and User Guide Failover Manger FOM For Hyper V ESX OVF and non ESX Multisite HA DR User Guide P4800 Blade System Maintenance Guide Previous SAN iQ Versions Software Components and User Documentation To download previous versions of SAN iQ and related software components and user documentation select the link titled To download previous software versions of SAN iQ at www hp com go P4000Downloads Specific Patches for HP LeftHand P4000 Products Go to www hp com Click on Support and Drivers in the top menu From the resulting page again select Drivers amp Software Enter product HP LeftHand or other specific product model and click SEARCH Select your Product then Select Cross operating system BIOS Firmware Diagnostics etc as the Operating System NOTE SAN iQ CMC version 9 0 and higher can automatically download updates provided it can access the internet and is the preferred method to acquire PA000 updates Contracts and Support Services Offerings For Information on Support Offerings Enter the product number in box 1 or select HP Storage in box 2 and then select Storage Systems and SAN Solutions near the bottom of the page and then select a PxOO product solution Next click Expand All for a list of all available services care packs The
4. Supporting Information icon for each item will provide details http h20559 www2 hp com portal site cpc template PAGE public javax portlet tpst267 778a6e4bb58e57aad 4ab02b053ce01 amp javax portlet pbp_67778ab6e4bb58e57aad4ab02b053ce0 1 cpcNodeldentifierAsString 3D30 533 amp javax portlet prp 67778a6e4bb58e57aad4ab02b053ce0 1 wsrp navigationalState 3Daction 2525 3DdetermineNodeContents 2525 7 CcpcNodeldentifierAsString 25253D30533 amp javax portlet begCacheTokecom vignette cachetoken amp javax portlet endCacheTokecom vignette cachetoken For Warranty information http h18006 www 1 hp com products storagqeworks warranty html Support Contract Service Agreement ID SAID Care Pack Assistance For assistance purchasing uplifting registering renewing updating or other questions regarding your Support Contract Service Agreement ID SAID Care Pack Assistance e Contact your HP Authorized reseller they will work with the HP Distributor to address your contract needs e Or visit hitp www esca hp com e Alternatively if you would like to speak to someone immediately contact the following o USAND CANADA US HP Services Customer Operations Business Center 1 800 386 1115 Select option 2 for Inquiries Regarding Support Agreements Select option 3 for Registration of Your Onsite HP CarePack o LATIN AMERICA Tel 1 305 267 4220 o EUROPE MIDDLE EAST AND AFRICA Email UK amp I ContractAdministration amp hp com O
5. a label with its individual serial number but will also have a separate label with the Bundle Serial Number When providing serial numbers to technical support for contract or support entitlement purposes you will always refer to the bundle serial number The bundle serial number is what the warranty and support contract are tied to Calling Support NOTE Customers with a Mission Critical support agreement should use the alternate Support number provided with the contract Bundle Serial Numbers vs Individual Unit Serial Numbers Many HP LeftHand P4000 Storage Modules are purchased as part of a bundle or SAN package In those cases each node will have a label with its individual serial number but will also have a separate label with the Bundle Serial Number When providing serial numbers to technical support for contract or support entitlement purposes you will always refer to the bundle serial number The bundle serial number is what the warranty and support contract are tied to NOTE Below are the primary Support contact numbers Other paths also exist and take you to the same phone queue e AMERICAS 1 800 633 3600 at the voice prompt say LeftHand Solution e EUROPE MIDDLE EAST AND AFRICA Note If your country is not listed contact your local service provider HP Contract Support numbers 6 813 823 After hours 358 204 912 746 0203 203 00 or 0203 225 00 17 18 Greenland Liechtenstein Nigeria S
6. and Administration course More info can be found at http www hp com education courses hk364s html Purchased Training For information on purchasing product training contact your local HP sales rep authorized reseller or go to the following link and call the number for your particular country http www hp com education news contactphone html When purchasing product you may add an HP Education Services Care Pack along with the product order Training seats that came with the product purchase If training was included with your product purchase a Welcome Letter is sent via email to the customer contact on the order report The email will have the following subject line IMPORTANT HP order information for ACCOUNT NAME The email will explain what you purchased Terms and Conditions account number and a link to the courses If you cannot find your letter be sure it is not in your spam junk folder and Confirm that the person asking for the information is in communication with the contact provided on the sales order Otherwise register for the HK364s P4000 Administration course at the following site If you are unable to locate your welcome letter use Bundle as the method of payment in the other HP contract field on the web registration form http hp com education sections storage html Help Registering for Training If you need help registering go to the following link and call the number for your particu
7. hp com EUROPE Europe passwordGcnd hp com ASIA Asia_password cnd hp com Webware User Guide https webware hp com licensinghome LicenseManagementGuide asp amp Signin N amp RedirectID hppwelcome asp amp ValidateMode False amp FromPage LicenseManagementGuide asp 23 24 Submitting managing and viewing Support cases https h20566 www 2 hp com portal site hpsc public Purchasing Presales http welcome hp com country us en wwcontact us html AMERICAS Dial 800 BUY MYHP Addendum B Acronym Summary P4000 IRS iSCSI SAN SAN iQ SAID SPOCK BIOS CMC CLI HA DR SAN SRM SRA VSA MPIO DSM HP naming convention for the LeftHand iSCSI SAN product family Insight Remote Support Internet SCSI or Internet Small Computer Systems Interface Storage Area Network Name of the software comprising the OS and management of P4000 SANs Service Agreement ID Website for Single Point of Connectivity Knowledge Basic Input Output System Centralized Management Console for SAN iQ Command Line Interface High Availability Disaster Recovery Storage Area Network VMware Site Recovery Manager Site Recovery Adapter to interface with SRM Virtual Storage Appliance Multi Path I O Device Specific Module to interface with Microsoft s MPIO framework 25 For More Information To read more about HP LeftHand P4000 products go to www hp com go P4000 Call to Action For further information pleas
8. 00 Products ssssssssseseseeeeneene ener 7 Contracts and Support Services Offerings sse ene eene 8 For Information on Support Offerings ssssssssssssseseseeeee eee eene enne ener 8 For Warranty information EEEEEMMMMMEM 8 Support Contract Service Agreement ID SAID Care Pack Assistance cccccceesseeeeseeesteeeeseeeeteeees 8 Viewing Current Support Comtrocts i c c ccadescecaavessesdesessecaantscnecaavdedencndasaeseudedanyendassqcuandgenseadasserae 8 Bundle Serial Numbers vs Individual Unit Serial Numbers 9 Installa oien TD EC c 10 General Installation Services Information sess nee ener 10 Purchase Installation Services ccssccescesscessceeeeeeseeeseecseecseesaecseecnseeeaecseeseseseeesereesseeetestersas 10 Schedule Installation eee n enne 10 Installation Escalati ns 2 reete t tereti nre eaten nene eee aeree Bn gae bn de E gone ahud 10 Self Installations 7 rt m cr E CERTE ORI ACH EP RACE e preci te eade 10 Demo Evaluation and Proof of Concept Installations ese 10 Product Trelningoeissc occ soo MIENNE III I UE 11 Available Related Trainings 2 2 ne Feet Ree te EU He SEHE X ERR FEE EE dS C HR FERRI 11 Purchased Training ceti ette tire tied n ret lg Fee Pap tee Lee E det ER eg 11 Training seats that came with the product purchase 11 Help Registering for Training nennen eren eren nennen 11
9. 27 9050 212 22 24 87 70 234 1 2714777 420 261 307737 971 4 390 4785 ASIA PACIFIC AND JAPAN Contact Support Phone Primary Number Alternative and or After Hours Number Numbers Australia 13 11 47 China 8008106966 8008106966 CarePack customers need pin code CarePack customers need pin code 8008103888 Base warranty Customer Hong Kong 35597333 or 29048338 22923333 India 18004254994 18004258080 Indonesia 6221 57987777 62 213503408 Warranty Japan 0120 247168 Carepack Korea 2199 0911 Working Hours 050 2199 0909 After Hours Malaysia 1800 888 588 1 5 3 Warranty 1800 88 1811 603 2095 1911 Contract New Zealand 0800 664 747 Philippines 632 888 6211 Singapore 1800 272 4333 Contract 65 6272 5300 1 5 3 Warranty Taiwan 0800 211666 02 87227688 Thailand 662 353 9199 Vietnam 84 8 382 34155 84 4 393 50565 Pin code is provided when purchasing the CarePack 19 20 Purchasing Presales For information on purchasing any of the following your first contact should be with your HP Sales Rep or HP Authorized reseller e Spare parts e Media Retention Service Allows you to keep defective hard drives with sensitive data rather than returning them e raining Services e Installation Services e Professional Services e Etc To contact HP directly on these topics e AMERICAS 800 BUY MYHP ALL OTHER REGIONS Find
10. ASIA PACIFIC AND JAPAN Contact your local Sales Representative or Reseller Viewing Current Support Contracts To view your current support contracts go to Support Center and select My Support gt My Contracts and Warranties gt View My Contracts and Warranties at https h20566 www2 hp com portal site hpsc public e Registration on Support Center and linking a support agreement to a user ID is required For more information go to https h20566 www2 hp com portal site hpsc aae home langzen amp cc us amp hpappid SPATS e lf you are a previous ITRC user assistance with migrating your ITRC profile data to Support Center can be found in the ITRC Users section along the right side of the Support Center home page PROBLEMS WITH SUPPORT CENTER Once logged in Select the Contact HP link at the top left of the page e For a copy of your support contract or to discuss the terms and conditions please contact your HP Authorized Reseller If you do not purchase through a HP Authorized reseller please phone 1 800 386 1115 and select option 1 to locate your contract administrator Bundle Serial Numbers vs Individual Unit Serial Numbers Many HP LeftHand P4000 Storage Modules are purchased as part of a bundle or SAN package In those cases each node will have a label with its individual serial number but will also have a separate label with the Bundle Serial Number When providing serial numbers to technical support
11. HP LeftHand P4000 Support Resource Guide NOTE The information below will be kept up to date at the following link www hp com go P4000Support Table of Contents Advice from the HP LeftHand P4000 Support Experts 3 Always check firmware BIOS and driver versions ssssssssssseeeeeeeens 3 Install HP Insight Remote Support ssssssssseeeeeneeeneneeeee enne nennen 3 Sign up to receive Product Alerts and Advisories 3 Support for Demos Evaluations Proof of Concepts sssssssseseeeeeeen eene 5 Finding Manuals and other Technical Information eene 6 HP LeftHand P4000 Documentation Downloads sss eee 6 Searching the Knowledge Base sssssssssssssseeeenee nennen ener eere ener ener 6 Additional P4000 Technical Documents ccccccceesceceescecnneceeseeeneeeecaeeecsaeeeeseecnseeeciaeeestaeenteeeesas 6 View the HP LeftHand P4000 Forum eene nennen nennen nnne enne nnn nns 6 Sign up for Support Community Forums ssssssssssseeeeeeee enne nennen nnne enne 6 Finding Software and Pathes anaa AA EIE Aaaa ETER ANa 7 Download the latest SAN iQ Full Release Version sssssssseeeeenene eee 7 Miscellaneous Free Software Components and User Documentation c ccccscceesteeeeseeenteeeeseeeeteeees 7 Previous SAN iQ Versions Software Components and User Documentation 7 www hp com go P4000Downloads sess 7 Specific Patches for HP LeftHand P40
12. audi Arabia 45 3525 6500 0870 842 2330 06 1 382 11 22 45 3525 6500 971 4 390 4785 1850 924 590 09 7623 300 02 4527 9050 0870 842 2330 971 4 390 4785 7 495 797 3525 020 272 0846 6324 0005 971 4 390 4785 7 495 797 3525 67 030 721 Toll free 800 80 12 After Hours 358 204 912 746 971 4 390 4785 0848 800 724 5 210 3333 Toll free 800 10000 After Hours 358 204 912 746 27 303 111 212 22 40 47 47 27 11 785 1000 7 495 797 3525 33 1 70 20 00 38 6324 0005 or 49 6966404301 05 22 24 87 70 0900 115 0000 01 2714777 800 56044 971 4 390 4785 0801 300 310 808 218 218 or 808 203 203 971 4 390 4785 212 22 40 47 47 021 303 84 01 495 797 3525 812 346 7982 39 02 4527 9050 800 897 1451 63240005 or 49 6966404301 Slovak republic Slovakia Slovenia South Africa Spain Sweden Switzerland Syria Tajikistan Togo Tunisia Turkey Turkmenistan Ukraine United Arabic Emirates United Kingdom Uzbekistan Vatican City State West Africa French Speaking countries West Africa English Speaking countries Yemen 02 5752 5555 After Hours 905 70 74 74 1 2307 478 086 000 1010 902 012 959 After Hours 902 012 969 077 130 30 30 After Hours 077 130 30 50 0848 800 724 971 4 390 4785 7 495 797 3525 212 5 22 24 87 70 23 925 000 0212 444 71 72 7 495 7973525 44 496 9669 04 390 4785 or Toll Free 800 4326 0845 161 0050 7 495 797 3525 02 45
13. clndexld 64179 amp taskld 10 1 amp prodTypeld 12169 amp prodSeriesld 3936136 www hp com go P4000 Under Product Information gt Resource Library HP LeftHand P4000 Forum http h30499 www3 hp com t5 HP LeftHand P4000 bd p itre 1195 Support Community Forums Sign up http h30499 www3 hp com Latest Version of PA000 SAN iQ Software Documentation and Related Components www hp com go P4000Downloads Previous Versions of P4000 SAN iQ Software Documentation and Related Components www hp com go P4000Downloads then go to link titled To download previous software versions of SAN iQ Download P4000 patches www hp com Visit Support and Drivers gt Enter product HP LeftHand or P4000 gt GO gt Select Your Product gt Select Cross operating system BIOS Firmware Diagnostics etc Contract Administration http www esca hp com Warranty Information http h18006 www 1 hp com products storageworks warranty html Installation Services Information http h20195 www2 hp com V2 GetPDF aspx 4AA 1 4008ENW pdf Product Training Information http hp com education sections storage html Purchase Product Training and Registration Assistance http www hp com education news contact phone html Software Hardware Compatibility and End of Service Life Policy www hp com go P4000Compatibility Licensing http webware hp com Licensing Help AMERICAS Americas passwordGcnd
14. d stans 25 F r More Information ca to recom to m e t det tune me a ERE 26 GalltoAction ue eret censere einen ets 27 Advice from the HP LeftHand P4000 Support Experts The HP LeftHand P4000 Support Team has the following recommendations for all HP LeftHand P4000 SAN owners Always check firmware BIOS and driver versions HP LeftHand P4000 Technical Support strongly recommends that before putting newly installed Storage Modules into production and after adding applicable replacement parts ALWAYS CHECK THE VERSIONS OF FIRMWARE BIOS DRIVERS ETC and compare them to the P4000 requirements There are many preventative fixes in proper firmware which can prevent erroneous hard drive failures for example and other improvements that can improve data availability As necessary follow the upgrade instructions provided For documented details register for SPOCK access at http www hp com storage spock You can then access the document from the SPOCK home page under Other Hardware along the left side of the page then iSCSI FCIP DM HP amp Lefthand Note that on the SPOCK page there is one firmware matrix for the P4900 P4300 amp P4500 products one for the P4800 product and a separate matrix for the other HP LeftHand P4000 products Install HP Insight Remote Support HP LeftHand P4000 Technical Support strongly recommends that you install Insight Remote Support as a means of gathering logs from the SAN receiving auto
15. e contact your HP representative or visit www hp com go P4000 Cad Get connected www hp com go getconnected Current HP driver support and security alerts delivered directly to your desktop Copyright 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein
16. e product to license and click next Enter all the relevant details requested by the website only the fields marked with an asterisk are mandatory 8 When finishing this procedure the license key will be emailed to the address es you specified in the profile and in the CC field IX Os n End of Service Life Policy Information can be found towards the end of the document at www hp com go P4000Compatibility 15 16 Web based Management of Support Cases To Submit manage and view the status of Support Cases via the web visit the Support Center Under Support Options on the left side of the page go to Get help from HP and select Submit or manage support cases at https h20566 www2 hp com portal site hpsc public e Registration on Support Center and linking a support agreement to a user ID is required For more information go to https h20566 www2 hp com portal site hpsc aae home lang en amp cc us amp hpappid SP4TS e If you are a previous ITRC user assistance with migrating your ITRC profile data to Support Center can be found in the ITRC Users section along the right side of the Support Center home page PROBLEMS WITH SUPPORT CENTER Once logged in Select the Contact HP link at the top left of the page Bundle Serial Numbers vs Individual Unit Serial Numbers Many HP LeftHand P4000 Storage Modules are purchased as part of a bundle or SAN package In those cases each node will have
17. f description of the problem e EUROPE MIDDLE EAST AND AFRICA Phone 31 55 543 4642 Fax 31 55 543 4645 Hours of operation 9 00 to 18 00 CET Or email Europe password Gcnd hp com Please include the HP sales order number Service Agreement ID SAID serial number and a brief description of the problem e ASIA PACIFIC AND JAPAN Phone outside Japan 81 3 3227 5672 English Support Phone within Japan 03 3227 5264 Japanese Support Fax 81 3 3227 5238 Hours of operation 9 00 am to 5 00 pm JST Or email Asia_password cnd hp com Please include the HP sales order number Service Agreement ID SAID serial number and a brief description of the problem Webware License Owner License owners can be determined one of two ways e For legacy customers The license owner is individual that was identified as the primary technical contact in SalesForce before the acquisition e For new customers The license owner is the contact provided by sales on the HP sales order Deploying the License To deploy the license please follow the following steps 1 Go to https webware hp com welcome asp 2 Click on GENERATE NEW LICENSES 3 Login with your current account or create a new one if you are not an existing member already 4 You might be redirected to the initial page after logging in please click on GENERATE NEW LICENSES again if this is the case Enter your order number in the Order Numberll field and click next Select th
18. for contract or support entitlement purposes you will always refer to the bundle serial number The bundle serial number is what the warranty and support contracts are tied to 10 Installation General Installation Services Information Information about general installation services can be found ot http h20195 www2 hp com V2 GetPDF aspx 4AA 1 4008ENW pdf Purchase Installation Services Contact HP Sales Rep or HP Authorized reseller Schedule Installation IMPORTANT In Americas installation services are NOT PROACTIVELY SCHEDULED The customer MUST phone in to schedule There is THREE TO FIVE DAY SCHEDULING WINDOW on all installation requests to be assigned to an HP engineer If the customer requires installation sooner than that i e two days out they can possibly be accommodated for an additional fee e Americas 1 800 633 3600 Wait for the prompt and then speak the following short cut Request An Installation You will need your HP sales order number this number typically starts with 24W or 26W and can be found in the upper right hand corner of your HP invoice that was included in the box with your hardware You will be given a case number and told that you will be contacted by an installer e EUROPE MIDDLE EAST AFRICA ASIA PACIFIC AND JAPAN Typically the customer will be contacted proactively by the Installation Coordination team Otherwise contact your regional Technical Support office see details belo
19. lar country http www hp com education news contactphone html 11 12 Hardware Software Compatibility For a complete list of hardware and software compatibility visit www hp com go P4000Compatibility Licensing For Product Licensing Visit the following site enter the HP Sales Order Number and follow instructions to complete the registration process You will need the MAC address of the affected storage system s www webware hp com Locating Entitlement Certificates You should have received a blue package envelope with each storage unit and or VSA purchased that contains information on how to access Webware and the license key generation system For replacement Entitlement Certificates NOTE THIS IS THE SAME PROCESS FOR ANY HP DEMO LOANS YOU MAY HAVE IN THE FIELD If you did not receive or accidently destroyed your Entitlement Certificates and need a replacement Email entitlement support hp com This is valid for all HP regions or e Ml licensingNAGhp com for the Americas e Ml licensing EMEAGhp com for Europe Middle East and Africa e licensesAPACGhp com for Asia Pacific e ELA Administration amp hp com for ELA customers and SAWs requests Americas only Normal turnaround time is 2 working days If your need is urgent mark it URGENT in the subject line To speed the request please provide e Customer Name and Address e HP Order number 24W or 26W e Product Number purchased e g BK716A amp
20. lerts and Advisories ssssssssssssseeeeneeenenenen eene nennen nnns 22 xilleereant ui a P E A E O E E E 22 Manuals and other Technical Information sss eene 22 HP LeftHland PAOQQ For mis inp ep eo EHE PED ERRORI ERE 22 Support Community Forums Sign up seseessececececeeeeenennececeeeeesesneneceeeeeeesseneaaeeeeeesseseennaaeeeeees 22 Latest Version of P4000 SAN iQ Software Documentation and Related Components 23 Previous Versions of P4000 SAN iQ Software Documentation and Related Components 23 Download PA4000 patches nieee eer er ie RR ER REED Re reden 23 Contract Administration kense ennan ne e me ete bte dte Pls tete 23 Warranty Informations th m Eve ter eee de eir eb nas he 23 Installation Services Information sess ene nee 23 Product TrainingInformation cc tette tt hte ette OR e dte ec e tet tend 23 Purchase Product Training and Registration Assistance ssssessseseeeeee eee 23 Software Hardware Compatibility and End of Service Life Policy sssssssssssseese 23 www hp com go P4000Compatibility cessere 23 e D 23 licensitig Tlelpi 4 b oA ATi Ld ood ANUS eer RU E do true dre Rs b tts 23 Webware User Guide rte Pate ae tt eO ted eR des 23 Submitting managing and viewing Support cases sssssseee eene 24 Purchaisitig Presales sx vere eq RD SR od 24 Addendum B Acronym Summary 2s owed td AEE ee
21. mated health status messages from the SAN and auto generating Support tickets when issues are encountered NOTE With SAN iQ version 9 0 and above you are fully compatible with Insight Remote Support For SAN iQ version 8 5 you must first install patch 10076 to be compatible with Insight Remote Support For SAN iQ version 8 1 and below you are not compatible with Insight Remote Support We strongly recommend that you upgrade to a compatible version of SAN iQ For general Insight Remote Support information http hp com go insightremotesupport Related Customer Notice http bizsupport austin hp com bc docs support SupportManual c02776234 c02776234 pdf IRS Standard Migration Guide hitp bizsupport austin hp com bc docs support SupportManual c03058614 c0305861 4 pdf Download IRS Standard https h20392 www2 hp com poral swdepot displayProductlnfo do productNumber RSSTANDARD Sign up to receive Product Alerts and Advisories HP LeftHand P4000 Technical Support strongly recommends that you sign up for HP Subscribers Choice to receive customized product and solution updates and support alerts to keep your product current A vast amount of other information is also available at either of the following sites https h30046 www3 hp com SubChoice country us en subhub aspx http www hp com go myadvisor To receive software update notifications via email from Support Center go to hitos h20566 www2 hp com portal site hp
22. sc public Registration on Support Center and linking a support agreement to a user ID is required For more information go to https h20566 www2 hp com portal site hpsc aae home lang en amp cc us amp hpappid SP4TS If you are a previous ITRC user see the ITRC Users section along the right side of the Support Center home page for assistance with migrating your ITRC profile data to Support Center PROBLEMS WITH SUPPORT CENTER Once logged in Select the Contact HP link at the top left of the page Support for Demos Evaluations Proof of Concepts For support on Demos Evaluations and Proof of Concepts please contact your local Sales Representative Pre Sales Representative or the Partner that you purchased from or are working with The Sales Associate will provide the necessary support and will contact other resources as necessary Finding Manuals and other Technical Information HP LeftHand P4000 Documentation Downloads Searching the following page for keywords is often the easiest way to find the correct document http h20000 www2 hp com bizsupport TechSupport Documentlndex jsp contentType SupportManual amp lang en amp cc us amp doclndexld 2641 79 amp taskldz 101 amp prodTypeld 12 1 69 amp prodSeriesld 3936136 Searching the Knowledge Base Log into your account on Support Center at https h20566 www2 hp com portal site hpsc public kb search Registration on Support Center and linking a support agreement to a
23. the appropriate number for your country at http welcome hp com country us en wwcontact us html Other HP LeftHand P4000 Web Pages For general HP LeftHand P4000 information and links to other useful information www hp com go P4000 21 22 Addendum A Links Summary P4000 Firmware Requirements and Update Information Go to Other Hardware then iSCSI FCIP DM HP amp Lefthand at http www hp com storage spock Insight Remote Support General Info http hp com ao insightremotesupport Customer Notice http h20000 www2 hp com bizsupport TechSupport Document jsp langzen amp cceus amp objectlD2c025 1 1754 IRS Standard Migration Guide http bizsupport austin hp com bc docs support SupportManual c030586 14 c0305861 4 pdf Download IRS Standard https h20392 www2 hp com portal swdepot displayProductlnfo do productNumber RSSTANDARD Product Alerts and Advisories https h30046 www3 hp com SubChoice country us en subhub aspx http www hp com go myadvisory httos h20566 www2 hp com portal site hpsc public Support Center https h20566 www2 hp com portal site hpsc public Includes e Signing up for access Linking SAID to account View Knowledge Base View Support contracts Open support cases via Web Viewing case status Manuals and other Technical Information http h20000 www2 hp com bizsupport TechSupport Documentlndex jsp contentType SupportManual amp langzen amp cc us amp do
24. user ID is required For more information go to https h20566 www2 hp com portal site hpsc aae home lang en amp cc us amp hpappid SPA4TS If you are a previous ITRC user see the ITRC Users section along the right side of the Support Center home page for assistance with migrating your ITRC profile data to Support Center PROBLEMS WITH SUPPORT CENTER Once logged in Select the Contact HP link at the top left of the page Additional P4000 Technical Documents Under Product Information select Resource Library at the following site www hp com go P4000 View the HP LeftHand P4000 Forum http h30499 www3 hp com t5 HP LeftHand P4000 bd p itre 1195 Sign up for Support Community Forums http h30499 www3 hp com Finding Software and Patches Download the latest SAN iQ Full Release Version Follow the detailed instructions at www hp com go P4000downloads Miscellaneous Free Software Components and User Documentation www hp com go P4000downloads SAN iQ Management SW DVD Centralized Management Console CMC installer Windows Linux and HPUX SNMP MIBS for SAN iQ Virtual Storage Appliance VSA For Hyper V ESX OVF Zero to VSA Installer and Install and Config Guide SRA for VMware SRM Readme and User Guide HP P4000 SAN User Guide HP P4000 Remote Copy User Guide P4x00 Storage System Quick Restore DVDs and System Recovery Procedures Application Integration Solution Pack DVD Application Aware
25. w to open an installation case Installation Escalations If you are not satisfied with your installation and would like to escalate call e Americas 1 800 633 3600 Wait for the prompt and then speak the following shortcut Request An Installation o You will need to reference their installation case number and an escalation will be opened to determine next steps o Ifyou do not have your installation case number you will need your HP sales order number that has the installation purchase on it e EUROPE MIDDLE EAST AFRICA ASIA PACIFIC AND JAPAN Contact your regional Technical Support office see details below to open an installation case Self Installations HP does not support self installations over the phone If you would like to purchase installation services please contact your HP sales representative or HP Authorized Reseller for pricing Demo Evaluation and Proof of Concept Installations For installation services on Demos Evaluations and Proof of Concepts please contact your local Sales Representative Pre Sales Representative or the Partner that you purchased from or are working with The Sales Associate will provide the necessary support and can contact other resources as necessary Product Training Available Related Trainings For a list of available related trainings visit http hp com education sections storage html The typical course for LeftHand P4000 customers is the HK364s P4000 Configuration
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