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HP Officejet LH 6000 User's Manual

1. Secondary Primary hot swap hot swap cage cage The mass storage system includes several standard pre installed devices e A flexible disk drive is installed in Shelf 1 e An IDE CD ROM drive is installed in Shelf 2 e Asingle hot swap Ultra 2 SCSI hard disk drive is installed in the primary hot swap mass storage cage The HP NetServers support two classes of mass storage devices 22 Chapter 2 System Information e Non hot swap single ended SCSI devices installed in the two empty trays adjacent to the CD ROM drive e Hot swap Ultra 2 SCSI hard disk drives installed in the hot swap mass storage cages Use only high performance Ultra 2 hot swap drives in the integral hot swap mass storage cages You can add any Ultra Wide single ended SCSI device in the non hot swap shelves such as a removable hard disk or a tape backup drive This table lists supported SCSI devices Location Drive Type Hot swap Mass Storage 9 1 18 2 or 36 GB Ultra 2 7200 or 10000 rpm drives up to 35W Shelves Non Hot Swap Shelves 9 1 or 18 2 GB Ultra Wide or Single Ended SCSI Drives 7200 or 10000 rpm drives DAT backup systems with SCSI DDS3 or DLT Tape Drives Accessory Board Guidelines To install accessory bo
2. l SCSI A li SCSI B 66 MHziG4 Bit a j j oN C a A WH N gt A n n i m Power LEDs Attention LEDs 1 0 Board 31 Chapter 2 System Information Power Management Interconnect Board Illustration The figure shows locations of the major connections on the Power Management Interconnection board FAN PAIR B FAN PAIR A POWER POWER POWER TO BATTERY BACKUP IDE MASS STORAGE POWER 1 0 BOARD CONNECTORS j CHASSIS FRONT SYSTEM BOARD CONNECTORS CONTROL Did PANEL zi OWER MASS STORAGE POWER CONNECTORS SHOWN AS DASHED ARE ON THE REVERSE SIDE 32 3 Parts Information Exploded View Covers Bezel Front Panel Parts Information Chapter 3 Exploded View Power Supply I O Board Fans 34 Parts Information Chapter 3 Exploded View Mass Storage CN ce e e N S 35 Chapter 3 Parts Information Exploded View System Board Assembly Chapter 3 Parts Information Exploded View Exhaust Fans
3. Voltage Volt Amps Amps Watts 100 1177 11 7 1166 120 1153 9 6 1141 200 1120 5 6 1099 230 1117 4 9 1095 Switch Settings The configuration switch S1 is located on the lower left of the system board of the system board assembly To change the switch settings it is recommended that the system board assembly be removed from the chassis NOTE Only the first four switches set the processor speed Do not change the processor speed switch settings 28 Chapter 2 System Information m a Lj E s o f z O gH U pee o 0H a odo G n Top view l 1 CPU Speed 2 N CPU Speed 3 CPU Speed Switches 1 and 4 4 CPU Speed of dual in line 5 Clear Config switch S1 shown 6 Clear Password in the ON position 7 Boot Block 8 Not Used Configuration Switch Location Configuration Switches S1 S4 CPU Speed Speed Switch 1 Switch 2 Switch 3 Switch 4 550 MHz ON OFF OFF OFF 600 MHz OFF ON ON ON 650 MHz OFF ON ON OFF 700 MHz OFF ON OFF ON 750 MHz OFF ON OFF OFF NOTE Not all processor speeds are supported Configuration Switches S5 S8 Switch Function To Enable S5 Clear Configur
4. 5 Unplug the cable from the I O board 84 Chapter 6 Replacing Parts D Release the battery backup module from the chassis by pressing on both latches to release the module 7 Pull the module out until it clears the chassis 8 Remove the cable from the module 9 Remove the replacement battery backup module from the shipping container 10 Install one end of the cable to the battery backup module 11 Install the battery backup module into the chassis bracket 12 Connect to other end of the cable to the socket on the I O board 13 Close up the HP NetServer 14 Reconnect power cords and cables 15 Restore HP NetServer to normal operation This completes your battery backup module installation CAUTION Dispose of the old battery in accordance with your local environmental regulations Replacing System Memory CAUTION Extend the anti tip foot prior to any work on a rack mount server The replacement procedure is the same for the rack mount and the pedestal HP NetServers once you gain access to the system board assembly 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 3 Disconnect the power cords and cables and if necessary label each one to support re assembly 4 For both rack moun
5. L Removing the HP NetServer LH 6000r Bezel 3 Use a Torx 15 screwdriver to unscrew the four screws securing the HP NetServer to the rack 4 Do not unscrew the entire hinge or bracket from the HP NetServer Remove only the outer screws so the hinge and the bracket remain attached to the HP NetServer chassis Chapter 1 Remove two screws securing the NetServer to the rack Do not remove three screws securing the lt hinge to the NetServer General Information Bottom Cover Top Cover 2 pe 24 Remove two E S Sa screws securing P S le the NetServer E S o 9 to the rack Do not remove z 3 z I two screws i gil Mmm securing the A o bracket to the NetServer d mr a Og N e e s a qe 2 amp Right Cover Po 9 Front of LH 6000r Screw and Cover Locations seo oO 2 5 Z Bracket N Remove the two screws holding the NetServer to the bracket Remov
6. Chapter 5 Troubleshooting Environmental problems result from o Radiated Interference Sources include communications and radar installations such as at an airport radio TV broadcast transmitters and hand held receivers 6 Airborne Contaminants Sources include dust smoke and ashes Steam from duplication equipment may result in intermittent disk errors Keyboard and Mouse Problems Symptoms The keyboard does not work A character is not displayed when a key is pressed 1 Review the Troubleshooting Checklist before you continue 2 Make sure that the keyboard is not locked 3 Make sure that the keyboard cable connections at the rear of the server and at the back of the keyboard are securely and correctly attached 4 If a keyboard monitor switchbox is used with this HP NetServer plug the keyboard directly into the keyboard port of the HP NetServer Verify the problem If the problem persists turn off the server and back on by using the power button 5 6 Try replacing the keyboard with a known good keyboard 7 If the problem persists check the keyboard cable for continuity or try a known good cable 8 If the problem persists replace the system board The mouse does not work or is intermittent The HP NetServer automatically detects a mouse when one is installed If the mouse or other input device is not working perform the following 1 Review the Troubleshooting Checklist before you continue 2 Check
7. 35 36 Ground Mini DIN Connectors e 5 a is 2 4 Mini DIN Connector Pinouts for the Mouse and Keyboard Mini DIN Connector Pinouts for the Mouse and Keyboard Pin Number Signal Description 1 Data signal Not used Ground Power 5 V dc Clock signal OIJ AJOJN Not used 20 Chapter 2 System Information 1 LAN Connector LAN Connector Pin Number Signal Description Data signal Not used Ground Power 5 V dc Clock signal OIJ AJOIN Not used Memory Guidelines The standard memory configuration is 256 MB of interleaved memory one 128 MB DIMM in socket 1A and one 128 MB DIMM in socket 1B Expansion is accomplished by adding pairs of equal size DIMMs in stipulated slots up to the maximum configuration of 8 GB DIMM o Ol Joe fe o0 U 7 3B rr 1 n L E DIMM slots on System Board e Add paired DIMMs of these sizes 0 iv 0 iv 128 MB 256 MB 512 MB 1 GB e Memory of equal size must be added in pairs e You can mix DIMM sizes
8. 052X The specified hard disk drive is not responding but is configured in the Setup utility 1 Ifthe specified hard disk has just been removed press F4 to automatically validate the change 2 Check that all cables and power cords are firmly connected 51 Chapter 4 Diagnostics 3 If the cable is damaged connect the hard disk drive to another IDE cable if available 4 f the problem persists your hard disk drive may need to be replaced Contact your service representative Error codes 0520 0521 0522 0523 respectively apply to HDDO HDD1 HDD2 and HDD3 as described in the Setup utility 053X A hard disk drive has been found on the second slave position on the IDE cable but no hard disk has been found on the first master position This message applies to the primary channel cable marked IDE1 0530 or to the secondary channel cable marked IDE2 0531 1 If only one hard disk is connected on the cable use the other connector to connect the hard disk in the first master position 2 If two disks are connected on the cable check that all cables and power cords are firmly connected for both hard disk drives 3 If the error message appears just after a hard disk drive installation check the hard disk drive installation manual for master slave specific jumper configuration 0600 The video memory size detected during the power on self test is smaller than previously detected The video memory module is eith
9. 5 Unscrew the two thumbscrews on the power supply module and using the handle pull the module from the power supply cage Note Pedestal version shown Rack version similar Power Supply Modules SOR dcs Ei FACO UTOA A Thumbscrews Removing the Power Supply Modules 6 Slide the new power supply module into the power supply cage CAUTION Do not slam the power supply into the cage insert it slowly and push firmly only when you feel resistance Excessive force may damage connectors on the power supply cage or the module 7 Tighten the two thumbscrews on the module 8 Connect all telephone cables and power cords 9 Turn on the HP NetServer and display Replacing the Control Panel The control panel contains power keyboard lock and reset buttons as well as the LCD and status LEDs NOTE The orientation of the control panel is different on the pedestal version and the rack mounted version 80 Chapter 6 Replacing Parts To replace the control panel 1 Back up the hard disk drive s and save the configuration If necessary shutdown the network operating system Turn off the HP NetServer and display Disconnect all telephone cables and power cords Remove the right side cover pedestal version or the bottom cover rack mounted version Unhook the control panel cable from the I O board Remove the two screws securing the control panel to the chassis o Mog F WN Remove th
10. Chapter 1 General Information Thumbscrew Right Cover Left Cover Thumbscrew HP NetServer LH 6000 Covers Removing Covers Rack Mount LH6000r WARNING Before removing covers disconnect the power cords and unplug telephone cables If possible shut down the operating system Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages Wear a grounded wrist strap and use a static dissipating work surface when handling NetServer components Note that the power switch does not turn off the standby power Disconnect the power cords to turn off standby power NOTE If the backlight of the LCD is on standby power is also on 1 Extend the anti tip foot from under the front of the rack WARNING This anti tip device must be extended to prevent the rack and NetServer from tipping over which could damage the NetServer and injure people Chapter 1 General Information a a A Anti Tip j Foot Rack Anti tip Foot 2 Remove the bezel from the front of the HP NetServer by swinging the bezel open past 90 degrees until it releases from the three posts on the bezel hinge a aada zx PARRA RRRA RRRA RE ERA P
11. For example you may place a 1 GB DIMM pair next to a 128 MB DIMM pair e Add paired memory in any order to the eight slots 21 Chapter 2 System Information e Maximum configuration is 8 GB e Do not rock the DIMM into place but apply firm and even pressure until it is seated in the socket e Use only HP supported DIMMs The installation procedure is the same for the rack mount and the pedestal HP NetServers once you gain access to the system board assembly While you can perform memory installation in the rack or in the pedestal it is recommended that you remove the system board assembly in order to install components If you install memory without removing the system board assembly the DIMM slots region of the system board is accessible when the bottom cover of the LH 6000r is removed and the left cover of the LH 6000 is removed CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin Mass Storage Guidelines This HP NetServer has a flexible mass storage system You can install up to six hot swap devices in the primary hot swap mass storage cage and you can install an additional six hot swap devices in the optional secondary cage Flexible disk drive CD ROM drive Non hot swap drive shelves
12. Refer to the ntegrated HP NetRAID Controller Configuration Guide for further configuration information Processors Guidelines The installation procedure is the same for the rack mount and the pedestal HP NetServer once you gain access to the system board assembly Configuration Switches 1 S4 CPU Speed Speed Switch 1 Switch 2 Switch 3 Switch 4 550 MHz ON OFF OFF OFF 600 MHz OFF ON ON ON 650 MHz OFF ON ON OFF 700 MHz OFF ON OFF ON 750 MHz OFF ON OFF OFF NOTE Not all processor speeds are supported 6 Processor Processor Processor and VRM Locations 25 Chapter 2 Technical Specification The specifications listed below vary if you install a mass storage device in your server that has more stringent environmental limits Make sure that the operating environment for your server is suitable for all the mass storage devices that you are using Video System Information Your HP NetServer is equipped with built in video support provided by an ATI Rage II C controller The video memory used for the HP NetServer LH 6000 or HP NetServer LH 6000r is a 16Mbit 2MB SGRAM with architecture of 256K x 32 bit x 2 banks Resolution Rate 256 Rate 65K Rate 16 7M Rate True Color Colors Colors Colors 640 x 480 60 72 75 85 90 60 72 75 85 90 60 72 75 85 90 60 72 75 85 90 100 120 160 or 100 120 160 or 100 120 160 or 100
13. The Olx board is mounted within the slot cover on the rear of the HP NetServer To access the Olx board it is necessary to remove the slot cover from the rear panel 1 Remove the two screws mounting the cover to the rear panel 2 Access the interior and disconnect the Olx cable from the I O board 3 Remove the Olx circuit board from the housing by moving the two tabs that fit over the board and hold it to the housing Install the replacement board by aligning it component side toward the housing and aligning the mounting hole on the board to the post on the housing The board will then snap into place S 384 Sal Hot Swap Board Assembly 103 Chapter 6 Replacing Parts 104 Index 1 12V Fault 13 2 256 Colors 26 3 3D Video Modes 26 A accessory board guidelines 23 acetone 55 Acoustic Emissions 27 activity LED hard disk drive 12 Activity LED 76 Adjust Contrast 14 Advanced Programmable Interrupt Controller APIC 17 altitude 27 Amber Attention LED PCI 13 ammonia 55 anti static wrist strap 79 anti tip foot 3 APIC 17 arrows front panel 15 B Battery Backup Module replacing 84 Beep Codes 47 benzene 55 bezel removing 1 BIOS Recovery 60 Boot Block 29 boot order 17 boot priority 17 C Cables and Part Numbers 41 Cabling Diagram 41 Caution light pipes 77 CD ROM eject hole 65 LEDs 12 problems 65 chassis guides 8 CLEAR CONFIG 58 u
14. does NOT have to be removed to swap out the DIMM Remove the HP NetRAID DIMM from the I O Board 7 Replace the DIMM and reassemble the system Replacing the System Battery 1A a 2 A S om i Or C ES a Cl fj DIMM Slots g C TE L 1B 3B oO D E g 3B o E SE 1 4B a 581 3L E LE 1 1 j f f Battery System Board Battery Location The installation procedure is the same for the rack mount and the pedestal HP NetServers once you gain access to the system board assembly 82 Chapter 6 Replacing Parts 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer 3 Disconnect the power cords and cables and if necessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power cable is disconnected 4 For both rack mounted and pedestal models gain access to the system board assembly NOTE In the rack mounted version this assembly is under the right cover in the pedestal version it is under the top cover WARNI
15. stuck together Test failure causes an error code to be displayed Read write test on system real mode RAM The test checks each block of system RAM to determine how much is present and displays the current base value upon successful completion of the test Test failure of a 64 K block of memory causes an error code to be displayed and the remainder of the memory test to be skipped Tests Shadow RAM in 64 Kbyte segments except for the segments beginning at A000h B000h and FOOOnh If they are not being used segments COO0h DOOOh and EO00h are tested Test failure causes an error code to be displayed Checks the real time clock registers and performs a test that ensures the clock is running Test failure causes an error code to be displayed Invokes built in keyboard self test of keyboard s microprocessor and tests for stuck keyboard keys Test failure causes an error code to be displayed Invokes built in mouse self test of mouse s microprocessor and tests for stuck mouse buttons Test failure causes an error code to be displayed Tests for proper operation of the flexible disk controller Test aborts after the first error is found and will not test any further Test failure causes an error code to be displayed Checks for proper operation of the numeric coprocessor part of the processor Test failure causes an error message to be displayed and the boot process to abort Tests the embedded serial port registers Test failure causes
16. 120 160 or 200 Hz 200 Hz 200 Hz 200 Hz 800 x 600 47 56 60 70 72 47 56 60 70 72 47 56 60 70 72 47 56 60 70 72 75 85 90 100 75 85 90 100 75 85 90 100 or 75 85 90 100 or 120 160 or 200 Hz 120 160 or 200 Hz 120 Hz 120 Hz 1024 x 768 43 60 70 72 75 43 60 70 72 75 not supported not supported 85 90 100 85 90 100 120 140 or 150 Hz 120 140 or 150 Hz 1152 x 864 60 70 75 80 43 47 60 70 75 not supported not supported 85 100 or 120 Hz 80 85 100 or 120 Hz 1280 x 1024 43 47 60 70 74 not supported not supported not supported 75 85 90 or 100 Hz 1600 x 1200 52 58 60 66 70 not supported not supported not supported 75 or 76 Hz 3D Video Modes At 2 MB of SGRAM the LH 3000 supports these video resolution configurations Resolution Color Depths 512 x 384 16 bits 640 x 480 16 bits NOTE The 65K color is equivalent to 16 bits true color is 32 bits Final resolution for the 26 display depends upon capabilities of the embedded video and the monitor Check the specifications supplied by the monitor manufacturer for refresh rates at the various resolutions Chapter 2 System Information Environment Specifications Temperature Operating 56 to 35 C 41 to 95 F Non operating 40 to 65 C 40 to 149 F Humidity Operating 20 to 80 relative humidity non condensing Non operatin
17. 4 De969 2 DIMM 128MB SDRAM D8265 63001 D8265 69001 55 VotepeResuatorModue D8920610 PIII 550 1MB Processor D9334 63001 D9334 69001 57 PrcessorTeminatrBafe Assembly Dezzs6309 Processor Terminator Part of Item 52 Not orderable 59 Processorn oo 9 FaGue Neoewie System Exhaust fans D8228 63014 65 Swtmsdearballe 802695 Control panel cable ribbon D8228 63030 Hotswapbaypowerhamess D amp amp exs O B Auxiliary hot swap bay left non hot swap power 5183 3449 harness Management port cable ribbon 5183 2143 IDE signal cable ribbon 5183 3442 Floppy disk drive cable ribbon 5183 3443 Internal SCSI ribbon 5183 3444 f p mss o Pe es MM NEM This part is not on an exploded view May be ordered as an accessory 40 Chapter 3 Parts Information Keyboards Belgian Flemish D4950 63014 French D4950 63005 Korea Hangu D4950 63021 Swedish D4950 63012 Power Cords Australia New Zealand 8120 1369 India South Africa 8120 4211 Canada United States 8120 1751 8120 4753 Denmark 8120 2956 Switzerland 8120 2104 8120 1689 United Kingdom 8120 1351 Cabling Diagram Key PS2 Primary Power Supply Cage Cable PS3 Secondary Power Supply Cage Cable Cables and Part Numbers Cable Part Nos C62 Internal SCSI Wide LVD Cable SCSI A to Primary Mass Storage 5183 3444 C65 Internal SCSI Wide
18. 9 o Keyboard Port oS 5 94 90 OG o 2 s e SU Hot Plug BERLE TS SS LAN Port CT SOOO LE 7 ot 8 PCI LEDs OOOGOOCOQOOCOO E e O OOQ0GO0000000 A 8 O 000100010000 aD Monitor Port 00000006 g ase 6 Jo Jol Paj rel cer cg Power H Supplies e o O O Power Supply LO Status LEDs 6 IIo Power or or er or Connectors Rear Panel of the HP NetServer The optional Redundancy Kit provides a fourth power supply Since the HP NetServer requires three power supplies to run a fourth power supply helps to prevent service interruptions With the Redundancy Kit installed a power supply can be hot swapped Lights and Indicators This is the HP NetServer LH 6000 s Front Panel Console LH 6000r is similar but has no lock Small door reveals this panel Lock Power Power on Reset Secure Secure Switch LED Switch Mode Mode Switch LED 0000 Status Screen Q Server O Status LEDs O0 kb QW Escape Enter Scroll Scroll Down Up 10 Chapter 1 General Information Front Panel Console Switch and Indicator Descriptions Control DC Power Switch and LED RESET eset o Secure Mode Switch and Indicator poo O O000 Status screen Red Yellow LED LED Off Off Flashing Off Off Flashing Off Off Description Turns the HP NetServer on and off This switch is under the door on the fron
19. Gently insert the VRM into the socket 4 Re install the system board assembly into the chassis Replacing the Power Supply Fans The power supply fans are mounted on removable brackets just forward of the power supply cage s Each bracket contains two fans The fans are not individually replaceable you must replace them both and the bracket as a unit These units may be hot swapped CAUTION Do not run this NetServer for more than 60 minutes without all covers in place Any component being replaced must be removed and a replacement installed within this 60 minute time window If you feel that you cannot in your estimate replace any particular component within this time first turn off power to the system and then replace the component Failure to replace the covers within 60 minutes may result in damage to system components due to lack of cooling air Follow these instructions to remove and replace the power supply fans Back up the hard disk drive s and save the configuration If necessary shutdown the network operating system Turn off the HP NetServer and display Disconnect all telephone cables and power cords Remove cover o0 fF WON gt Lift the ejection handle to release the fan bracket from the chassis Remove the bracket from the chassis 90 Chapter 6 Replacing Parts Removing the Power Supply Fan Assembly Install the new fan assembly by using the above
20. Make sure the port on the switch or hub or other device has the same duplex setting as the adapter If you configured the adapter for full duplex make sure the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections 6 Test the adapter as directed in the installation tasks for each operating system Also check the README files on the support disk Power Problems Symptoms A fan is not working The power LED does not light 1 Review the Troubleshooting Checklist before you continue 2 Verify that the AC power source is good a If the system fans are audible or a control panel light is on the power is on b Verify the circuit breaker for the AC power outlet c If the breaker was off check that all devices connected the HP NetServer share the same circuit breaker and are the only devices on it Reset the circuit breaker after reconfiguring the devices if need be d Verify that the AC power outlet is not faulty Test it by plugging in a known good device e Verify that the third wire ground is isolated from other grounds and is at ground potential 3 Verify all cable connections AC power cords from AC source outlet to server DC Power supply cables to all HP NetServer PCBs DC power supply cables to disk drives and or mass storage cages 4 If the fans aren t audible and the above steps are verified check that power is
21. Navigator CD ROM to confirm the server video configuration Make sure other accessory boards do not use the same memory addresses as the HP video system 19 If the problem is isolated to the built in video system replace the system board Configuration Problems Symptoms An installed driver cannot find a PCI board Installing a PCI board which bridges the two system PCI buses certain adapter boards provide this feature can cause previously installed PCI drivers to not recognize their adapter board s To resolve the configuration problem move the PCI board that has bridging capability to a primary PCI slot The configuration cannot be saved and the battery loses power Refer to this section if the server frequently loses date and time that may be caused by the battery losing power 1 Review the Troubleshooting Checklist before you continue 2 If the system frequently loses the time and date replace the battery The battery is attached to the system board 3 Setthe new date and time and reset the configuration parameters using the Setup Utility if necessary 75 Chapter 5 Troubleshooting 4 Turn off AC power to the HP NetServer then reboot to see if the date and time was saved 5 If date and time are still requested and the battery is good perform the next procedure The configuration information is frequently lost and the battery is good If the battery is good and you cannot save system configuration do the
22. Right Arrow Adjust contrast when adjust contrast menu selected NOTE The buttons and menus operate when the HP NetServer has powered down or hung as long as the NetServer is plugged in During POST power on self test the buttons and menus are disabled temporarily so that the status screen can display POST and boot messages Event Log Menu The Event Log menu has information about current and resolved events The menu provides a list of all events currently in the log These may be errors or normal system events like a system boot NOTE You can view system events in the status screen and in the Event Log Report Utility in NetServer Utilities on Navigator The details may differ slightly 15 Chapter 1 General Information 16 2 System Information Boot Priority Some boards have preferred slot locations Consider the boot order when choosing the accessory board slot in which to install the accessory board This is the default boot priority for the LH 6000 6000r 1 IDE CD ROM drive with a bootable CD ROM 2 Flexible disk drive with a bootable flexible disk 3 HP NetRAID controller or integrated Embedded SCSI controller 4 PCI boards in slots in the following order 8 7 6 5 4 3 2 and 1 Change this boot order using the Setup utility IRQ Settings The BIOS automatically assigns the IRQs hardware interrupts for each PCI slot and embedded device in the HP NetServer during boot These assignments trigger the NOS to enab
23. The LAN is connected and data is being transferred at 100Mbps Off The LAN is not connected or is not operational Main Menu This is the status screen default display for the LH 6000 HP NetServer LH 6000 1 To reach the main menu from this default screen press the Enter button NOTE The status screen displays two lines of an entire menu at a time This is the entire Main Menu Main Menu gt Event Log gt FW Info gt System Info gt Component Info gt Service gt Adjust Contrast 14 Chapter 1 General Information Menus beginning with a greater than symbol gt indicate sub menu selections 2 Use the arrow buttons to move the cursor to your selection and press the Enter button A cursor highlights the currently selected line 3 To return to the Main Menu from one of these selections press Escape 4 To exit the Main Menu press Escape Viewing System Information Use the HP NetServer s status screen and buttons to view system configuration information a log of current and past conditions replaceable parts information adjust screen contrast and more Front Panel Console Buttons Button Name Description Return to a previous menu Escape O Select an item from a menu Enter V Down Arrow Scroll down one line through the current screen or menu A Up Arrow Scroll up one line through the current screen or menu lt S Left Arrow Adjust contrast when adjust contrast menu selected mp
24. computer maintenance hardware upgrades or physical damage 6 If you suspect hardware failure and there are no system error messages check each component associated with the failure Equipment failure is probably the most unlikely reason for a SCSI subsystem failure 7 Check the ROM BIOS version associated with the SCSI controller to make sure it is the most recently issued version Video Monitor Problems Symptoms Nothing is displayed on the monitor The monitor is blank and the computer beeps The wrong size characters appear on the monitor Colors are wrong or there are no colors on the monitor If you installed a video board and are not using the built in video system go to Step 12 If you have two video monitors connected test the monitors to make sure they are working Step 1 4 then go to Step 10 NOTE The system BIOS will beep if no video hardware is detected This happens when the on board video is disabled and there is no video adapter board installed Review the Troubleshooting Checklist before you continue Check the contrast and brightness controls to make sure they are adjusted Verify the video and power cords are connected to the monitor Pe Or us Make sure there is adequate power 73 Chapter 5 74 Troubleshooting a Check that the display power switch is turned on b Check that the display power cord is connected to an AC power outlet and the video cable connected to the server s video
25. ettet 95 Replacing the Processor Board dini en ena Ee pe E de ete e ER 97 Replacing the System Board eie o it ee Up dU ida ie e e eise 99 Replacing the Power Management Interconnect Board ssssssssssseeeemm ems 101 Replacing the PCI Hot Swap Assembly sssssssssssseeseeen nennen nennen nennen nennen nennen nennen 103 lr event 105 vi 1 General Information Notice to Service Technicians This is the service document for the HP NetServer LH6000 server You also need to access the HP NetServer LH6000 Installation Guide which comes with the server and is also available on the Network Server Division WEB site and on the Information Assistant Documentation CD ROM The LH6000 installation guide contains additional information on the installation process that the end users follow Both documents are needed for complete servicing information Removing Covers Pedestal LH6000 WARNING Before removing covers disconnect the power cords and unplug telephone cables If possible shut down the operating system Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages Wear a grounded wrist strap and use a static dissipating work surface when handling N
26. following 1 Review the Troubleshooting Checklist before you continue 2 Configuration information is saved in the CMOS If you continue to loose configuration information and the battery is good or you cannot save the information to the CMOS a If possible using the configuration utility save the current configuration to a diskette b Replace the system board Verifying Hard Disk Drive Operation Each Ultra2 hard disk drive module has two LED indicators on its front one for status and one for activity Status LED Indicator Activity LED Indicator LED Apertures on Ultra2 Hard Disk Drive Module Light pipes on the module transmit light to these apertures from LEDs on the inside rear of the hot swap mass storage cage Verify that the LEDs show the correct status and activity indications for all disk drive modules that you installed 1 Turn on power to the HP NetServer and display monitor 2 During the Power on Self Test POST early in the boot sequence watch the two LEDs on each hard disk drive module 9 Status LEDs All LEDs quickly cycle from amber to steady green gt Activity LEDs All LEDs quickly cycle from amber to green The LED stays steady green until the drive spins up 3 If no LEDs were illuminated on any disk drive modules the power harness may not be correctly connected Check it as follows a Turn off the HP NetServer power switch and unplug the AC power cords and any telephone cables Remove
27. guide is for the person who services LAN servers Hewlett Packard Company assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations Contents 1 General Informatio Nie EAE AEA SERENAN AAE EEA ceded scucedevedd etapa sececesveceessuedecsdvscureevavecets 1 Noticeta Service Techiilclaris e aaa a OU I e eiae cU eiat ce er 1 Removing Covers Pedestal LH6000 sse nennen nennen ener eren enne enn 1 Removing Covers Rack Mount LH6000r ssssssssssseseseee eene nennen nennen enne nennen nennen 3 Removing the System Board Assembly sse nennen enne nennen 7 Eront VIOW cete re ee re et E repetiit re edet 9 Rear ViQW c 10 Ligrits and Indicators 2 o nhe pP tte uM 10 Front Panel Console Switch and Indicator Descriptions sss 11 Indicators and Controls behind the LH 6000r Front Bezel ssssseeeeenmm emen 12 Hard Disk Drive EED Indicaters 3 rtt ERR EUER RR RUD EDEN 12 LEDs at the Rear of the Chassis 0 cccccescceceeeeeccceeeseeceeeeeecceeeeeaaeeeseaceaeeseaaeeeneeaaeaeseeaaeeeseeeceeseeaanenees 13 MIRME ide de EP eiat oda E ee ada ade E eei gd ados 14 Viewing System Information 1 iatis iced tede tetendit da de eee ded d e de dd ne dd t
28. is installed and configured correctly If the HP NetServer indicates there is not enough memory and if the customer does not want to add memory try these steps a Disable any drivers that are not necessary for the application being run and or the network b Delete memory resident or TSRs terminate and stay resident programs To solve the problem with steps 5a 5b the customer must be willing to give up functionality in exchange for more memory 6 For memory conflicts two boards or drivers are trying to use the same memory addresses change the addresses used by the memory For information about the board addresses see the Setup Utility 7 Once a suspect part has been found verify that it is the problem by reinstalling the part and duplicating the error Memory Problems The memory modules are DIMMs Note that some HP NetServers require that memory must be installed only in certain sockets or banks sometimes in multiples for example 2 or 4 at a time NOTE If the POSTs displayed at power on time indicate a defective memory module Replace the defective module 1 Review the Troubleshooting Checklist before you continue If memory problems are being experienced power the system off and on This performs a cold restart rather than a warm restart as it does when you press Ctrl Alt Del Check the System Event Log for messages indicating memory errors Run the DiagTools memory test Reseat the DIMMs To check
29. link multiple hard disk drives together to provide faster access and or increased data reliability With the embedded RAID controller you can configure your linked drives as RAID Redundant Array of Independent Disks Disk drives in the hot swap mass storage cage may be used as either standard mass storage or configured together as a RAID array This HP NetServer is shipped with SCSI A channel enabled as a RAID channel and the included hot swap drive is not configured You can either disable SCSI A channel as a RAID channel or configure the drive s in the hot swap cage as a RAID array To disable SCSI A channel e Exclude SCSI A channel from the embedded RAID controller as follows 1 Restart the HP NetServer 2 When you see the message Press F2 to enter SETUP on the monitor press the F2 function key 3 When the Setup Utility menu appears use the up and down arrow keys to highlight Included SCSI A Channel Yes 4 Use the keys to change it to Included SCSI A Channel No 5 Press the F10 function key to save and exit 6 Answer Yes to the question Save configuration and exit now The HP NetServer will start up again and HP Navigator will restart 24 Chapter 2 System Information To configure the drive s in the hot swap cage as a RAID array e Run HP NetRAID Assistant to configure one or more RAID logical drives Select Execute on the Configure Disk Array screen to start the HP NetRAID Assistant
30. may need to be replaced Contact your service representative 0106 The mouse is not responding 1 If the mouse has just been removed press F4 to automatically validate the change 2 Otherwise check that the mouse connector is firmly connected 3 If the problem persists your mouse may need to be replaced Contact your service representative 0300 The flexible disk drive A has reported an error during its self test 1 Check if a diskette can be properly inserted and removed from the flexible disk drive 2 Check that the flexible drive type configured in the Setup utility matches the flexible disk drive installed in the HP NetServer 3 Check that all cables and power cords are firmly connected 50 Chapter 4 Diagnostics 4 lf the problem persists your flexible disk drive may need to be replaced Contact your service representative 0306 The system board self test has detected a general failure on the integrated flexible disk controller Your system board may need to be replaced Contact your service representative 0310 The flexible disk drive A is not responding but is configured in the Setup utility 1 If the flexible disk drive A has just been removed press F4 to automatically validate the change 2 Otherwise check that all cables and power cords are firmly connected If the problem persists your flexible disk drive may need to be replaced Contact your service representative 0400 The CD ROM drive has r
31. observe all safety precautions e For problems with the disk array controller board refer to the appropriate HP NetRAID manuals 55 Chapter 5 Troubleshooting e For problems with HP TopTools refer to the HP TopTools Administrator Guide on the HP Web Site at http www hp com toptools e For general information on management products refer to http www hp com go netserver_mgmt and search for management General Troubleshooting Sequence To troubleshoot an installation problem perform the following checks in the order given e Unplug the power cords wait 20 seconds plug the power cords in again and restart the HP NetServer Check for normal operation e Check all cable and power connections including those in the rack etc e Ensure the HP NetServer is properly configured Most NetServer problems are the result of incorrect system and SCSI subsystem configurations 9 Check the Setup Utility and the SCSI Configuration Utility 9 If the HP NetServer is configured with a disk array check the Disk Array Utility e If the error is a network related problem determine if the server has enough memory and hard disk drive capacity Consult your network operating system manual e Verify all cables and boards are securely plugged into their appropriate connectors or slots e f you suspect a hardware error follow these steps a Log users off the LAN and power down the server b Extend the HP NetServer out of th
32. on the board if there are any If the new board is preventing the server from powering on it s apt to have a serious electrical problem 7 lf your server still does not work remove all boards and options that you have installed do not remove the flexible or hard disk drives and turn on the server 8 Add the boards and options one at a time to determine which one is causing the problem If you have added any memory make sure that the DIMM modules are seated properly in the board Power goes off on the server and doesn t come back on When certain critical conditions exist the server shuts down all power NOTE It is a good idea to run the Event Log Display Utility on the HP NetServer Navigator CD ROM as part of regular maintenance procedures so that you can check to see if any problems have been logged to the file Also this file needs to be purged at times since the error log can eventually fill up Errors are time stamped with either a Real Time Clock default or the POST Capture time stamp See the HP NetServer Navigator CD ROM NetServer Utilities menu for additional information on this feature The critical conditions that may shut down the server are e critical temperature fluctuations or changes 62 Chapter 5 Troubleshooting e voltage problems external AC line e power supply failure If the server powers off and before you try a restart do the following 1 First check to make sure power is getting to the serv
33. place Any component being replaced must be removed and a replacement installed within this 60 minute time window If you feel that you cannot in your estimate replace any particular component within this time first turn off power to the system and then replace the component Failure to replace the covers within 60 minutes may result in damage to system components due to lack of cooling air Follow these instructions to remove and replace the processor fans Back up the hard disk drive s and save the configuration If necessary shutdown the network operating system Turn off the HP NetServer and display Disconnect all telephone cables and power cords Remove the right side cover HP NetServer LH 6000 or the bottom cover HP NetServer LH 6000r 6 Remove the individual fan assembly by pressing the handles and pulling the assembly out of the chassis af oN gt Removing a Processor Fan Install the new fan assembly by using the above procedures in reverse 93 Chapter 6 Replacing Parts Replacing the Hot Swap Mass Storage Cage The hot swap mass storage cage has two printed circuit boards PCBs mounted on the cage In the occurrence of a failure the entire cage along with the PCBs must be replaced To replace the cage 1 NOOR WN Back up the hard disk drive s and save the configuration If necessary shutdown the network operating system Turn off th
34. procedures in reverse Replacing the Rear Chassis Fans The rear chassis fans are individually mounted just to the rear of the system board assembly These fans are individually replaceable and may be hot swapped CAUTION Do not run this NetServer for more than 60 minutes without all covers in place Any component being replaced must be removed and a replacement installed within this 60 minute time window If you feel that you cannot in your estimate replace any particular component within this time first turn off power to the system and then replace the component Failure to replace the covers within 60 minutes may result in damage to system components due to lack of cooling air Follow these instructions to remove and replace the chassis fans Back up the hard disk drive s and save the configuration If necessary shutdown the network operating system Turn off the HP NetServer and display Disconnect all telephone cables and power cords Remove the side cover oa F Wn gt Remove the individual fan assembly by pressing the handles and pulling the assembly out of the chassis A N AY Za E pur R g 7 d dp SA P gt S Le ANN 7 UM IN DN y AI QD Removing a Rear Chassis Fan Install the new fan assembly by using the above procedures in reverse 91 Chapter 6 Replacing Parts Replacing the I O Fans The I O fans are mount
35. same for the rack mount and the pedestal HP NetServers once you gain access to the system board assembly 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 57 Chapter 5 Troubleshooting 2 Power down the HP NetServer 3 Disconnect the power cords and cables and if necessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 4 For both rack mounted and pedestal models remove the covers to gain access to the system board assembly NOTE In the LH 6000r this assembly is under the right cover in the LH 6000 it is under the top cover While you can clear the system configuration in the rack or in the pedestal it is recommended that you remove the system board assembly to perform configuration changes D o I i oO oO LI Lini LI D loo ut i I O ge LI b L oO LL tj Top view 1 I CPU Speed 2 KIN CPU Speed Switches 1 and 4 of 3 KI CPU Speed dual in line switch 4 CO CPU Speed 1 shown in the ON 5 X Clear Config position 6 X Clear P
36. selected Flexible Disk Drive Problems Symptoms There are lost clusters There are read write errors The system will not start from a diskette If you cannot boot from write to or format the flexible disk do the following 66 1 Review the Troubleshooting Checklist and read about Boot Device Priority before you continue 2 Try booting from a known good flexible disk 3 Check to see if boot from CD ROM is enabled and if there is a bootable CD in the CD ROM drive Select the Setup Utility press F2 during the boot process and check that the system s mass storage configuration is correct If for some reason you cannot run the Setup you can clear CMOS and reconfigure the server Try to reboot If you cannot format or write to a flexible disk o Verify that the diskette is not write protected 0 Check that the disk drive is properly configured with the Setup utility Make sure that Start from Flexible Disk option is disabled Check that all internal drive cables are securely attached and functional Inspect the cables and reseat the connectors at both ends If the cables are securely attached and the drive still does not work replace the cables with known good cables one at a time If the problem persists and or there is an error code replace the faulty part the drive the system board etc If the problem persists check for environmental problems that can damage disk media and disk drive heads
37. series of tests are displayed on the screen The number of tests displayed depends on the configuration of the server The following are the kinds of errors a user might get with the HP NetServer e Built in diagnostic Error Messages e BIOS and other error messages These are errors detected by the system BIOS outside the built in diagnostics or application errors e Beep Codes when errors cannot be viewed on the screen To see the Power On Self Tests POST e The HP NetServer must be functionally able to run the diagnostics e The video subsystem must be functional e The keyboard must be functional NOTE BIOS ROM version number is displayed on the monitor screen during power up Diagnostics Description The diagnostics Power On Self Test POST run automatically each time the server is powered on These diagnostics which reside in the BIOS ROM isolate server related logic failures and indicate the board or component that needs to be replaced as indicated by the Error Messages Most server hardware failures will be accurately isolated by the diagnostic Go to View System Error displayed on the bottom of the boot screen for an explanation of each test You see a list of the errors that occurred and suggestions on how to resolve them Use the Setup utility press F2 during the boot process to make any changes to the configuration WARNING You should always turn off the power and disconnect the power cords to the server befor
38. server and they are relatively easy to use However off line diagnostic software should be used only by experienced personnel who can take a wider view of its limitations which include e Booting the server from the diagnostics diskette e Noaccess to operating system error logs since the OS is not operating at the same time as the diagnostic tools e Limited ability to test only a single component at a time e Inability to indicate problems with wrongly configured systems or the network Event Log Menu The Event Log menu has information about current and resolved events The menu provides a list of all events currently in the log These may be errors or normal system events like a system boot NOTE You can view system events in the status screen and in the Event Log Report Utility in NetServer Utilities on Navigator The details may differ slightly 1 Select Event Log from the Main Menu The first two lines of the log appear on the HP NetServer s front panel display HByent Log gt 008 POWER Unit 2 Use the arrow buttons to see the complete list This is a sample event log kkk EventLog KKK gt 008 POWER Unit gt 007 TempError gt 006 CPU Failure gt 005 POWER Unit gt 004 Volt Error gt 003 CPU Failure 45 Chapter 4 Diagnostics gt 002 POWER Unit gt 001 System Boot Each line includes a brief summary of a log entry including the log entry number An on a log entry means the problem is cur
39. that the modules are installed and configured correctly oa 5 o a Run the Setup Utility and check the configuration b Install one known good DIMM If you still receive an error replace the system board If the error goes away add another DIMM and reboot again Continue this process until you have installed all DIMMs or you experience a failure Replace the defective DIMM 7 Once a suspect part has been found verify that it is the cause of the problem by reinstalling the part and attempting to duplicate the error Also install itin another memory socket to confirm whether or not the socket is defective 64 Chapter 5 Troubleshooting CD ROM Problems Symptoms The CD ROM drawer will not open If the CD ROM drawer fails to open when you press the Eject Button or with software commands do the following 1 Turn off all power to the computer 2 To open the drawer insert a pointed object such as a paper clip into the emergency eject hole and push in about 1 75 inches 40 mm paper clip 3 Remove the disk and close the drawer 4 After you remove the disk start the computer and try to open the drawer again with the Eject Button or software commands 5 If the drawer still will not open replace the CD ROM drive with a working unit The CD ROM drive is not working properly If the CD ROM drive does not work do the following 1 Review the installation guidelines in Chapter 2 to ensure a proper configuratio
40. that the mouse cable is properly and securely connected to the NetServer 3 If a keyboard monitor switchbox is used with this HP NetServer plug the mouse directly into the keyboard port of the HP NetServer Verify the problem 4 Verify that the mouse s port does not have a resource conflict Use the Setup Utility press F2 5 Verify that the correct mouse driver has been installed onto the boot drive Refer to the mouse installation manual or the operating system manual 6 Replace the mouse with a known good unit 7 If the problem persists replace the system board Network Interface Card Problems See the appropriate Network Interface Card documentation Symptoms The adapter can t connect to the network 67 Chapter 5 Troubleshooting 1 Make sure the cabling is installed properly Most hub and switch connections require straight through cable consult their documentation If you re directly connecting two computers with no hub or other device use a crossover cable 2 Verify that there are no resource conflicts between the NIC and any other accessories in the HP NetServer Check the Setup Utility 3 Check any LEDs on the adapter at the back of the computer to see if they show activity No activity on the LEDs probably indicates a bad network cable hub connection or other network error 4 Make sure you re using the latest and correct drivers Make sure the drivers are intended for this adapter 5
41. the HP NetServer video connector and turn on the HP NetServer If there is a display but characters are the wrong size or the display is the wrong color a Check whether the monitor is a color or monochrome monitor b Check that the video cable is properly inserted in the connector on the back of the computer c Check for bent pins on the connectors 15 If the customer has installed a video board instead of using the built in video make sure all jumpers and switches are set properly on the installed video board See the manual for the video board 16 If the monitor displays a badly scrambled image that looks to be the current screen image then the monitor is not synchronizing correctly 9 Ifa video board is installed replace it with a known good one The video timing setting on the board may be bad 9 If itis the on board video replace the system board 17 If a video board is installed and the built in video is used a Make sure the video board built in video combination is supported Usually two video systems for example internal video and a video adapter board cannot be used at the same time b If there is still a problem make sure the board is seated correctly c If there is still a problem remove the video adapter board and enable the internal video system Verify the problem 18 If a message appears such as INVALID CONFIGURATION run the Setup Utility and press F2 during the boot process or boot the HP
42. 37 Chapter 3 Parts Information Replaceable Parts List The items in this list and the corresponding item numbers in the respective Exploded Views apply to both models of the HP NetServer except where noted NOTE These part numbers are the numbers available at the time of publication Part numbers may be revised after the publication date HP s parts price list database will generally contain a pointer to the revised part number When replacing the system board remove the processor s terminator s where used and VRM s and transfer these to the new system board Note the switch settings on the original board and transfer them to the replacement board 1 Side panels top and bottom in rack version 5064 4694 Top cover I O board side 5064 7906 Top cover system board side Rear castors 1490 1007 Control panel bezel for rack versions only 5064 4639 Foo HP rack bezel w lock D8228 63018 Non HP rack bezel w lock D8228 63029 10 System Nameplate Non HP rack D8228 63011 11 System Nameplate HP rack D8228 63012 17 PCI Hot Plug Assy includes shell PCA card retainers D8228 63024 latches and cables E e E Eee 19 Powrsppycwe wv 20 21a I O channel memory 32 MB D8228 63020 D8228 69020 Accessory PCI card example N A 4 NetRAD battery backup module plus sabie Option DeS5oe3o 12 13 14 15 16 co N Chapter 3 Parts Information Fis Desorption Replacement E
43. HP NetServer LH 6000 LH 6000r Service Manual Online Version 1 1 Last Updated May 2000 Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Hewlett Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett Packard This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Intel and Pentium are registered trademarks of Intel Corporation Pentium II Xeon and Pentium III Xeon are trademarks of Intel Corporation Windows NT and Windows 95 are registered trademarks of Microsoft in the U S and other countries Torx is a registered trademark of CamCar Textron Inc Hewlett Packard Company Network Server Division Technical Communications MS 45SLE 10955 Tantau Avenue Cupertino CA 95014 USA Copyright 2000 Hewlett Packard Company Audience Assumptions This
44. IOS recovery to correct the condition A BIOS Update diskette must be created from the HP NetServer Navigator CD ROM to be used in flashing the new BIOS into the NetServer To update the BIOS you enable the Boot Block by setting the Boot Block switch switch 7 of the configuration switch on the system board assembly to the ON enabled position To perform a BIOS recovery 1 Power down the HP NetServer and gain access to the system board assembly 2 On the system board set the Boot Block switch Switch 7 on the configuration switch from OFF to ON VJ og Oa EE o ot S30 o ot ao Ld Le o ocd Ld So or Ll 5 oe E Qu a CJ B Pu He i 1 f f 1 f fi f mnno OO Top view 1 o CPU Speed gt KLN CPU Speed g KI CPU Speed Switches 1 and 4 of 4 X CPU Speed dual in line switch 5 K Clear Config S1 shown in the 6 X Clear Password ON position 7 X Boot Block 8 X Not Used System Board Assembly Configuration Switch 3 Replace the system board assembly 4 Place the previously created BIOS Update diskette into the floppy drive of the HP NetServer and power up the HP NetServer 5 The flash program on th
45. If the POST find an error check the connection and or replace the faulty part 4 If the problem persists remove and replace the system board 5 Once a problem has been found with a part verify that it is the problem by duplicating the error The server powers off then powers on again by itself The server has an Automatic Server Restart ASR feature that is set to enabled The ASR feature is used with the NetServer Assistant product When certain conditions occur the server shuts down all power then twenty seconds later restarts the server ASR is enabled as the default You can disable this feature if you want To read about the effects of automatic server restart see the NetServer Assistant product The conditions that shut down and restart the server are operating system problems that affect the system timers The system does not start boot Check that DIMMs are installed on the System Board If the above are fine do the following 1 Review the Troubleshooting Checklist before you continue 2 If memory problems are being experienced a Power the system off and on as it is a complete reset instead of using Ctrl Alt Del 63 Chapter 5 Troubleshooting b If the POST finds a problem check the error against the Error Messages and correct the problem 3 Check that all DIMMs are installed correctly a Check that the DIMMs comply with the Memory Guidelines b Reseat the DIMMs on the system board 4 Tocheck that the system board
46. LVD Cable SCSI B to Secondary Mass Storage 5183 6567 C72 Internal SE SCSI Cable 5183 3445 C73 External SCSI Wide LVD Cable SCSI A or B to Rear Chassis 5183 3446 D7 IDE CD ROM Cable 5183 3442 F7 Flexible Disk Cable 5183 3443 P2 Primary Mass Storage Power Cable 5183 3448 P3 Secondary Mass Storage Non Hot Swap Device 5183 3449 CD ROM and Flexible Disk Power Cable R1 Remote Management Cable 5183 2413 Optional cable 41 Chapter 3 Parts Information HP NetServer LH6000 LH6000r Cabling Data Flexible Non Disk Drive Hot Swap IDE Mass CD ROM Storage Front Panel Display Cable P O Power Management Interconnection Board To rear panel To rear panel Olx board Management Port Cable P O To Optional Mass Storage Device Primary Hot Swap Mass Storage Cage Secondary Optional Hot Swap Mass Storage Cage I O Board Cabling Power on backside of Pwr Mgmnt Intercnct To Non Hot Swap Mass Storage PCI AMO Que IDE CD ROM To Olx Connector Flexible Disk Drive I O board 2W To Management Port To Secondary Optional Connector I O Board Hot Swap Mass Storage Cage 14W Power Supply Redundant Power Supply I Control Cable Power Management Interconnection Board To Primary Hot Swap 14w Mass Storage Cage Rear of Unit 42 4 Diagnostics Diagnostic Tests When the server boots a
47. Many SCSI problems are caused by an incorrect configuration rather than by faulty hardware If the SCSI subsystem does not work after installation do the following 1 Review the Troubleshooting Checklist and Mass Storage Guidelines section in Chapter 2 before you continue 70 Chapter 5 Troubleshooting 2 Run the DiagTools and verify the integrity of the SCSI buses and other switch settings on the external storage devices are correct Verify that each SCSI device is assigned a unique SCSI ID 3 If you don t see the SCSI BIOS banner during system start Symbios Inc SDMS TM V4 0 PCI SCSI BIOS PCI Rev 2 0 2 1 Copyright 1995 1998 Symbios Inc PCI 4 14 04 and the final message SCSI BIOS successfully installed after devices are displayed Check the cable connections 9 Check the SCSI termination 4 Run the Setup Utility or SCSI Configuration Utility and verify that the SCSI host bus adapter HBA is properly configured The HBA is usually SCSI ID 7 5 If you installed more than one SCSI adapter verify that each adapter is set to a separate BIOS address or disable the BIOS on all of the adapters except one 6 For each device check 0 That each device has a unique SCSI address 9 In general when selecting an address for a drive default address is 0 select the lowest possible address 9 Check that the device s jumpers are set according to the device documentation 7 Check that the primary SCSI hard disk d
48. N Dispose of the old battery in accordance with your local environmental regulations 83 Chapter 6 Replacing Parts Replacing the NetRAID Battery Backup Module Optional System FO Backplane SF Unplug cable S N 9 Battery Backup Module BBM Battery Backup Module Location The installation procedure is the same for the rack mount and the pedestal HP NetServers once you gain access to the I O side of the chassis 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer 3 Disconnect the power cords and cables and if necessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power cable is disconnected 4 For both rack mounted and pedestal models gain access to the I O side of the chassis NOTE WARNING In the rack mounted version the I O is under the top cover in the pedestal version the I O is under the left cover Always disconnect the power cords before removing the covers to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect any telephone cables to avoid exposure to shock hazard from telephone ringing voltages
49. NG Always disconnect the power cords before removing the covers to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect any telephone cables to avoid exposure to shock hazard from telephone ringing voltages 5 Remove the two screws securing the system board assembly to the chassis 6 Unlatch the blue retaining latches to release the assembly 7 Pull the assembly out until it clears the chassis guides CAUTION The system board assembly weighs approximately 30 lbs Have someone help you One person can do it but it is easier with two 8 Slide the system board assembly from the chassis and place it metal plate side down on an anti static pad 9 Note the polarity of the battery and the orientation of the battery in the battery holder 10 Lift the clip holding the battery in the battery holder and remove the battery 11 Install new the battery in the battery holder 12 Reinstall any adapter boards you removed 13 Carefully reinsert the system board assembly into its guides and reseat it into its socket by rotating the blue latches to the flat locked position 14 Replace the two screws securing the system board assembly to the chassis 15 Close up the HP NetServer 16 Reconnect power cords and cables 17 Restore HP NetServer to normal operation Reset the time and date if necessary This completes your battery installation CAUTIO
50. NOS dependent To use the Hot Plug option the PCI board must have a hot plug compliant driver and a Hot Plug Utility for the respective NOS The Hot Plug Utility is used to turn power off on to the PCI slot while the HP NetServer continues to operate normally 23 Chapter 2 System Information NOTE Hot Removal or online deletion of an adapter board and reconfiguring of that adapter from the HP NetServer is not supported Refer to the PCI Hot Plug Replacement procedures in HP NetServer Navigator CD ROM for the NOS you are using Online Replacement Hot Swapping of a PCI Adapter NOTE You can Hot Swap an adapter only if it is the passive adapter or inactive adapter of a fault tolerant pair For more current PCI Hot Plug information and PCI Hot Plug drivers go to http www hp com cposupport Select your product and download the latest software PCI hot plug drivers are in the SCSI section Remote Control Top Tools Board The HP Remote Control board supports HP TopTools software and comes installed from the factory in PCI slot 2 due to its boot order Bus 5 and a required cable connection to the I O board The l C cable for the HP TopTools Remote Control card is inserted into connector J1F1 on the I O board HP NetRAID Guidelines This HP NetServer contains an embedded dual channel RAID controller which puts the power of the HP NetRAID series of disk array controllers in the HP NetServer HP NetRAID technology lets you
51. Router FPGA failed to initialize This problem prevents your system from booting and operating If the error persists replace the system board 0071 The data for the Smart Interrupt Router FPGA is corrupted This problem prevents your system from booting and operating If the error persists replace the BIOS ROM Chip 0075 The firmware for the Integrated HP NetRAID is not responding This problem prevents the operation of the Integrated HP NetRAID To correct this problem flash the Integrated HP NetRAID firmware and reboot the system If the error persists replace the I O board 0080 The HP NetServer Management Controller failed its self test Due to this failure remote access and server management event logging are not available e Tocorrect this problem reset the Management Controller by powering off the HP NetServer and disconnecting the power cords for 20 seconds Reconnect the power cords and power on the HP NetServer OR e Update the system BIOS by running the flash utility from the HP NetServer Navigator CD ROM To do this insert the HP NetServer Navigator CD ROM in the CD ROM drive and power cycle your system See BIOS Recovery If the error persists your Power Management Interconnection board may need to be replaced Contact your service representative 49 Chapter 4 Diagnostics 0090 The DIMM Management Controller has failed to respond This does NOT affect the performance or functionality of the memory However d
52. Servers is a set of off line diagnostic tests including tests for system and processor components memory and storage elements ports and input output devices DiagTools is supplied on the HP NetServer Navigator CD ROM The user prepares DiagTools software for use by transferring it to diskette Then the DiagTools diskette is used to boot the server A basic suite of tools checks key HP NetServer components and a menu of advanced tests is available for in depth testing DiagTools has the ability to test the following components e system board e processors e memory modules e hard disk drives e flexible disk drives e keyboards e Serial ports e parallel ports e video monitor e CD ROM drives DiagTools is an off line diagnostic tests Off line diagnostics do not use the main operating system OS of the HP NetServer The alternate DiagTools OS has far fewer features than the full fledged OS Thus its capabilities are limited to a set of basic tests and a series of advanced tests In addition DiagTools does not use any tests that might write over and thus destroy user data Tests that require user inputs or decisions are left to the advanced series of tests You can use DiagTools to perform the tasks listed below e display a high level inventory of the system under test e save and print a detailed inventory of hardware components e conduct a basic test of components listed in the system inventory e display PASSED or FAILED overa
53. U e eU D MM 25 Technical Specification ne eet rar tat cae ae kde teet a aa ta evant Ra een 26 MIT eth Ae ai CAND hi Ea he A A eee ea 26 Environment Specifications ceccccccccceceeeeeeeeeaececeeeeeeeeeenaeceeeeeeesgaanaeceeeeeeescaacaeceeeeeeaeecqanaeeeeeeeesseaeees 27 Dimensions iier t pen ate eee ea ed a ea tae dd Meee aed Meda et 27 Power Requirements etenin a e ait a eh muta ee ait Al edt ad 28 SWiteh Settings aks ee eee Ae ee eee Ut tei s imet et uds 28 System Board Assembly lllustration esssssseeeeeneenen n eem nennen nn nnren nnne nennen 30 System Board Illustration tt i Ee ee E ce EAE Le EB HE ER e dp een t git 30 VO Board lIlI stration iiiee ete itae e eate serae inue e eue ea A A ee dva ade 31 Power Management Interconnect Board Illustration ssseeee nee 32 3 Parts Information erret rennen ir Exe teo ty Erat pe ek a RR enr Eras tea na NAA A AEE A EEE 33 Exploded View Covers Bezel Front Panel nennen nn nn nsns nnns 33 Exploded View Power Supply I O Board Fans sss errem enne 34 Exploded View Mass Storage sissano areeni a i AE EEA EEE EEEE EEEE AE ETEEN ARRS 35 Exploded View System Board Assembly eene nnne nnne 36 Exploded View Exhaust Fans inosine dedas aa a e a eA a aaa aa 37 Ieplaceable Parts Llst on ee bea iiie tutatus 38 Mero c a dies 41 Power Gordsca
54. WN oO O O N Amber Attention LED When an amber PCI LED appears you must remove the cover to see the internal PCI Power LEDs for each hot plug PCI slot PCI Power LEDs Internal Four pairs of very small LEDs are on the I O board above left of each hot plug PCI slot Power m5 o Attention Amber Onboard LEDs The light from the small onboard LEDs is visible through the light pipes on the plastic slot separators Onboard LEDs Green Power LED Amber Attention LED 13 Chapter 1 General Information Light Pipes Display PCI LEDs PCI Hot Plug LEDs Internal Status Indicated Your Action The slot needs attention but power to the slot is on You can safely remove the board from this slot Off Power to the slot is off You can safely remove the board from this slot Power Supply LEDs Interpret the green LEDs on the power supplies in this way Green LED Indicates this HP NetServer Status Steady Green The system is powered up Flashing The system is in stand by or power save mode Off The AC line is unplugged or the power supply has failed LAN LEDs The LH 6000 has two LEDs on either side of the RJ 45 connection Interpret the LEDs in this way Local Area Network LED Status Green LED Yellow LED LAN Status On Flashing The LAN is connected and data is being transferred at 10Mbps On Flashing
55. abel each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 4 For both rack mounted and pedestal models gain access to the I O board NOTE In the rack mounted version this board is under the top cover in the pedestal version it is under the left cover WARNING Always disconnect the power cords before removing the covers to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect any telephone cables to avoid exposure to shock hazard from telephone ringing voltages 95 Chapter 6 Replacing Parts Remove the two I O fans Remove the front board hold down Remove all PCI boards Remove the PCI board guide Disconnect all cables from the I O board Remove the 3 screws at the rear of the I O board that secure it to the chassis SO MND lt Eject the I O board from the socket in the Power Management Interconnection board by rotating the retaining latches until they point away from the chassis Raise retainer latches Note Pedestal version shown rack version would be rotated 90 degrees clockwise Disconnecting the I O Board 12 Angle the I O board edge connector first out of the chassis and remove it 96 Chapter 6 To install 1 ree en o oO lt A Replaci
56. ables and if necessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 4 For both rack mounted and pedestal models remove the covers to gain access to the system board assembly NOTE In the LH 6000r this assembly is under the right cover in the LH 6000 it is under the top cover While you can reset the system password in the rack or in the pedestal it is recommended that you remove the system board assembly to perform configuration changes 5 Move switch 6 on the system board labeled Clear Password to the ON position 6 Plug in the power cords Turn on power to the HP NetServer and allow it to complete its startup routine The old password will be erased 7 Turn off power to the HP NetServer Unplug the power cords 8 Return switch 6 to the OFF position 9 Reconnect cables and power cords to the HP NetServer 10 Close up the server 11 Restore HP NetServer to normal operation 59 Chapter 5 Troubleshooting 12 If you wish to set the password again during the power on system hardware test press the F2 function key to start the Setup utility 13 Set the new password in the Security menu 14 Press the F10 function key and answer Yes to save the configuration including the new password 15 Exit the Setup utility BIOS Recovery If the BIOS becomes corrupted it is possible to perform a B
57. allation Guide for handling precautions 3 Re install the memory module 52 Chapter 4 Diagnostics 4 Ifthe problem persists put your memory module in another socket If the error code changes and indicates the new location of the memory module it needs to be replaced Contact your service representative 5 To allow the HP NetServer to start with the remaining available memory remove the defective module and change the memory size in the Setup utility 0800 The cache memory size detected during the power on self test is smaller than previously detected The cache memory module is either disconnected defective or has been replaced by a smaller one 1 If the cache memory module has just been removed or replaced by a smaller one press F4 to automatically validate the change 2 If the cache memory module has not been removed or changed ensure it is properly inserted in its socket 3 If the problem persists the cache memory module may need to be replaced Contact your service representative 0801 The cache memory module has reported an error during its self test 1 Remove the cache memory module from its socket and clean the edge connector Refer to your HP NetServer Installation Guide for handling precautions 2 Re install the cache memory module If the problem persists your cache memory module may need to be replaced Contact your service representative and specify the error code 0900 The integrated LAN interfac
58. an error code to be displayed Tests the one embedded parallel port if it is enabled Test failure causes an error code and an error message to be displayed Tests for proper operation of the hard disk controller and performs a read verify of a sector on the disk Test aborts after the first error is found and will not test any further Test failure causes an error code to be displayed Checks for configuration errors and checksums accessory ROMs Test failure causes an error code to be displayed If the POST routines cannot display messages when an error occurs before the video display is initialized the server emits a series of beeps This means that if on boot you get a blank screen but hear beeps you should refer to the table below to interpret the beeps 47 Chapter 4 Diagnostics Beep Codes for Fatal Errors P Check and replace processor board S Check and replace system board M Check and replace memory modules R Replace ROM chip Beep Code Test Failure I O port 80H Repair 1 2 2 3 BIOS ROM checksum 16 R 1 3 1 1 Test DRAM refresh 20 S P 1 3 1 3 Test 8742 Keyboard Controller 22 S P 1 3 3 1 Test DRAM 28 M 1 3 4 1 Test 64K base address lines 2C M P 1 3 4 3 Test 64K base memory 2E M P 1 4 1 1 Test 64K base memory upper 16 bits 30 M P 2 1 2 3 Copyright checksum 46 R If you still don t see anything and 1 If you press F1 and nothing happens confirm the following 9 The ke
59. ards during initial installations into the I O board perform the following procedures The I O board is under the top cover of the LH 6000r and under the left cover of the LH 6000 e Use the respective NOS software utility to 9 Ensure the correct software drivers for the PCI board are loaded 90 Verify correct operation 9 Shut down power to hot plug slots CAUTION Do not attempt to install or remove non hot plug PCI boards with the HP NetServer in any kind of sleep state or a system crash or hang may occur e Slots 1 2 3 and 4 are non hot plug slots 5 6 7 and 8 are hot plug e For optimal performance add PCI boards to slots 7 and 8 which at 66 MHz and 64 bit are the fastest e Consider the boot priority prior to installing accessory boards but after configuring the HP NetServer e Some accessory board outputs may exceed U S National Electrical code NFPA 70 Class 2 or power source limits and must use appropriate interconnecting cabling in accordance with the National Electrical Code All Hewlett Packard boards comply with Class 2 e You can configure the HP NetServer to boot from a PCl based DAC inserted into a PCI slot Use the Symbios Configuration Utility to select a different PCI slot when scanning for boot devices e Slots 7 and 8 accept universal boards Universal boards automatically switch to accept power from a 5 0 or 3 3 VDC Hot Addition and Replacement of Hot Plug PCI Boards The PCI Hot Plug option is
60. ass Storage Guidelines section in Chapter 2 2 Run the DiagTools and verify the integrity of the SCSI buses and other switch settings on the external storage devices are correct Verify that each SCSI device is assigned a unique SCSI ID 3 Refer to the documentation that came with the SCSI devices for any specific information on installing them 4 Make sure that any installed SCSI controller is installed and configured correctly 5 For any SCSI devices installed in an enclosure external to the HP NetServer chassis make sure that Ultra SCSI is disabled on this controller SCSI devices external to the HP NetServer chassis are supported in Fast SCSI mode only 6 Check the SCSI cables for problems that may have been caused by recent computer maintenance hardware upgrades or physical damage 7 Check the ROM BIOS version to make sure it is the most recently issued version Booting the most recent version of the HP NetServer Navigator CD ROM will automatically report if the BIOS is not current and needs updating flashing Follow the instructions in the screen to update the BIOS 8 Check that the external SCSI subsystem BIOS is being executed properly 9 When you start the server the incrementing count of the RAM appears on the screen Then the external SCSI BIOS displays a banner and a copyright notice The BIOS then checks for valid devices on the SCSI bus and reports which devices are found If you have installed and conf
61. assword 7 X Boot Block g X Not Used System Board Assembly and Configuration Switch 5 Move the configuration switch switch 5 on the system board to the ON CLEAR CONFIG position 58 Chapter 5 Troubleshooting 6 Plug in the power cords and turn on power to the HP NetServer The following message appears The configuration has been cleared Set the Clear Config switch to the OFF position before rebooting 7 Turn off power to the HP NetServer and unplug the power cords 8 Return switch 5 on the system board to the OFF position 9 Reconnect cables and power cords to the HP NetServer 10 Close up the server 11 Restore HP NetServer to normal operation 12 Turn on power to the HP NetServer The error message may be displayed 0012 34 Incorrect System Configuration 13 Press the F2 function key and answer Yes to save the configuration then exit the Setup utility Password Problems If you have forgotten the password your HP NetServer will function normally but you will not be able to change the system configuration settings in the Setup utility To reset the password the procedure is the same for the rack mount and the pedestal HP NetServers once you gain access to the system board assembly 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer 3 Disconnect the power cords and c
62. ation ON normally OFF S6 Clear Password ON normally OFF S7 Boot Block ON normally OFF S8 Not Used N A 29 Chapter 2 System Information System Board Assembly Illustration e 2S A Processor 7525 c board Z WZ gt MA Z me Hi le Access Cover Y xi Se System SEN board YY System Board Illustration The figure shows the location of the major components on the system board Refer to Switch Settings before changing any switches and Processor Guidelines before installing or replacing processors CAUTION Some switches if incorrectly set may result in damage to system components Damage due to incorrect switch settings is not covered by the HP warranty 2B s 5 m 3B Se S oru 1 m 4B g E o a o S1 L_ L1 f 1 h f System Board 30 Chapter 2 System Information 1O Board Illustration The figure shows locations of the major components on the I O board Remote Management I O Memory SE SCSI RE W Slots 1 4 Non hot plug Slots 1 6 5V 33 MHz 64 Bit Slots 5 8 O Hot plug Slots 7 and 8
63. ause an error message to be displayed and the boot process to abort Checks the CMOS RAM for start up power loss verifies these CMOS RAM checksum s ISA HP and CMOS RAM checksum Test failure causes error codes to be displayed Chapter 4 Test Diagnostics Description Cache Memory Test Keyboard Mouse Controller Test Timer 0 Timer 2 Test DMA Sub system Test Interrupt Controller Test RAM Address Line Independence Test Real Mode Memory Test First 640 K Shadow RAM Test Real Time Clock Test Keyboard Test Mouse Test Flexible Disk Controller Subsystem Test Internal Numeric Coprocessor Test Serial Port Test Parallel Port Test Hard Disk Subsystem Test System Configuration Tests Beep Codes Tests the processor s on chip internal cache RAM Test failure causes an error message to be displayed and the boot process to abort Checks for proper operation of the Keyboard Mouse Controller Test failure causes an error code to be displayed Tests Timer 0 and Timer 2 Test failure causes an error code to be displayed Checks the DMA controller registers Test failure causes an error code to be displayed Tests the interrupt masks the master controller interrupt path by forcing an IRQO and the industry standard slave controller by forcing an IRQ8 Test failure at any point causes an error code to be displayed Verifies the address independence of real mode RAM that address lines are not
64. blems To correct the problem update your BIOS by running the flash utility from your HP NetServer Navigator CD ROM To do this insert the HP NetServer Navigator CD ROM in the CD ROM drive and power cycle your system See BIOS Recovery If updating your BIOS does not clear this error contact your service representative 0B2X The Microcode Update data block for the Pentium Ill microprocessor is defective You must correct this problem in order to avoid possible malfunction or reliability problems To correct the problem update your BIOS by running the flash utility from your HP NetServer Navigator CD ROM To do this insert the HP NetServer Navigator CD ROM in the CD ROM drive and power cycle your system See BIOS Recovery If updating your BIOS does not clear this error contact your service representative 54 5 Troubleshooting Preventive Maintenance Procedures Refer to this table for preventive maintenance procedures for this HP NetServer Be sure to turn off power to the NetServer when cleaning it Component Time Frame Maintenance Procedure Keyboard Regularly Dust with damp lint free cloth Monitor screen Regularly Use HP Video Screen Cleaning Solution found in 92193M Master Clean Kit Mouse Regularly Refer to the mouse s manual for mouse maintenance procedures Tape drive heads Monthly Use Magnetic Head Cleaning Solution found in the 92193M Master Clean Kit Cooling fans and 6 Month
65. ccess to the Power Management Interconnection board WARNING Always disconnect the power cords before removing the covers to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect any telephone cables to avoid exposure to shock hazard from telephone ringing voltages Remove the rear chassis fans Remove the power supply fans Remove the accessory fans Remove the System Board Assembly Remove the I O Board Remove all cables connecting to the Power Management Interconnection board see figures below oO Oo nuo ow NOTE Cables are connected to both the bottom and top of the Power Management Interconnection board Be sure to disconnect all cables before removing the Power Management Interconnection board 11 Remove the eight screws holding the Power Management Interconnection board to the chassis see figures 101 Chapter 6 Replacing Parts Power Management Interconnection Board Access Left Side Top Power Management Interconnection Board Access Right Side Bottom 12 Lift up the Power Management Interconnection board and gently slide it sideways out of the chassis Install the replacement Power Management Interconnection board using the above procedure in reverse 102 Chapter 6 Replacing Parts Replacing the PCI Hot Swap Assembly
66. closing them fully 4 Check the boot order with the SCSI configuration utility 5 Make sure that the server is plugged into to the correct power source 6 Check that the processors are installed in the correct sockets and that terminator boards are installed in all unused sockets 7 If the system fails during boot but without a video display listen for beep codes to get an error message 8 If the system fails during boot and presents a POST error code use the POST error code listing or the Event Log Display to decode the error and get suggested remedies 9 If the system fails during boot without a clear error message consider attempting a BIOS recovery Intermittent Failures 1 Make sure that the fan modules are fully seated 2 Verify that the server is plugged into a power source that is within specification 3 Make sure that the internal SCSI chain is terminated and that termination is not enabled on any of the drives Note that with LVD SCSI termination is provided in the cable 4 Check that the processors are installed in the correct sockets and that terminator boards are installed in all unused sockets 5 Reseat the main memory DIMMs and I O DIMMs Clearing the System Configuration You may need to clear the system configuration if a program has corrupted the configuration or if incorrect settings made in the Setup utility have made the display unreadable To clear the system configuration the procedure is the
67. connector c Plug in a known working device to make sure there is power to the outlet or use the proper testing device to check the power outlet d Turn the monitor off and on and if the monitor has a power LED see if it lights e Turn the Clear Configuration switch on the system board to OFF and reboot the system Check if the problem persists Turn on the HP NetServer and wait a full 2 minutes Check that the monitor starts displaying normally If the problem persists and if the power cord is detachable try a known good power cord 7 Unplug the power cord and wait 30 seconds Plug in the power cord and turn on the HP 10 11 12 NetServer Wait a full 2 minutes Check that the monitor starts displaying normally Check the monitor display to see if the system memory count takes place correctly a Turn the server off and then on Check to see if the memory is counted during the server boot If no count occurs go to Step 10 b Check to see if the count occurs in the color appropriate for the monitor If the count occurs in the wrong color the problem may be with the video subsystem the monitor or the monitor cable Continue with the troubleshooting steps If you are using a video screen saver utility and the screen goes blank while using the keyboard you may be using an application that turns off the screen even when you are using the keyboard Refer to the manual that came with the screen saver utility Mak
68. ct to static charge build up such as wool or synthetic materials WARNING Hazardous voltages are present inside the server Always remove AC power from the CPU and other associated assemblies while working inside the unit Serious injury may result if this warning is not observed Service Tools Required Service of this product may require one or more of the following tools e Electrically Conductive Field Service Kit P N 9300 1155 e CE Peripheral Exerciser Disk Kit 45935 63210 e DataComm Test Hood 9 pin 24540 60010 e DataComm Test Hood 25 pin parallel 24540 60011 e 1 4 inch Flat Blade Screwdriver e ACX 15 Torx Screwdriver Replacing Power Supply Module s The low voltage ON OFF switch on the front panel controls the power supply CAUTION Power redundancy requires four power supply modules No redundancy is available with three modules If there are four power supply modules installed the failed module may simply be removed without turning off AC power If only three modules are installed and one module must be replaced you must first turn off AC power To replace the power supply 1 Back up the hard disk drive s and save the configuration 2 If necessary shutdown the network operating system see caution above 3 Turn off the HP NetServer if required see caution above and display 4 Disconnect all telephone cables and power cords if required see caution above 79 Chapter 6 Replacing Parts
69. e reduces critical cooling airflow over some components such as hard disk drives and processors Operating the system without all covers in place may result in failure of these components Chapter 1 Front View Front of LH6000r Chassis 314 D ee ooo G Q GI2 GI5 General Information Front Panel Console LH 6000r Bezel and Front Panel Console Front of LH6000 Chassis U i PACKARD Protective 6 Om Qui Door shown open o ie o G0 eD GI Front Panel Console LH 6000 Bezel and Front Panel Console Chapter 1 General Information Rear View The HP NetServer s rear panel includes communication ports the AC power connectors and the HP NetServer s two power supplies cages The four hot plug PCI slots LEDs are above power supply 4 Serial Port l Remote Db Management Parallel Port 1 199 Port D 4 SO 3 Q OO 22 oQ dem Mouse Port 3 SS v4 OO OO
70. e HP NetServer and display Disconnect all telephone cables and power cords Remove the bezel and the appropriate cover s Unlock the mass storage cage lock Remove all disk modules from the hot swap cage CAUTION Note and mark the order of the installed hard disk drive modules in the hot swap cage so that you install them later in the exact same order Failure to do this may result in serious data corruption problems 8 9 Disconnect all power cords and cables from the hot swap drive cage Remove the two screws accessible after removing the appropriate cover and air baffle securing the side of the cage to the chassis 78 x T7 he Remove cage mounting screws 10 Remove the six screws securing the cage to the front of the chassis 94 Chapter 6 Replacing Parts JT Me P FPE Remove cage mounting screws 11 Slide the cage out of the chassis Install the new cage by reversing the removal procedure Replacing the I O Board The procedure is the same for the rack mount and the pedestal HP NetServers once you gain access to the I O board 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer 3 Disconnect the power cords and cables and if necessary l
71. e Z bracket 5 The Z bracket is used only during shipment to secure the HP NetServer to the rack To remove the Z bracket remove the two screws that connect the Z bracket to the column at the rear of the HP NetServer Save the Z bracket for future use 6 Atthe front of the HP NetServer pull the NetServer forward from the rack until you hear the lockout device engage with a click Chapter 1 General Information f f it B Zy 1 i F i Locking i a Latch 1 SE Locking Latch CAUTION The HP NetServer covers are heavy Support them as you remove them and allow room to move them away from the HP NetServer and for storage 7 Remove the Top Cover by loosening the thumbscrew and sliding the cover forward to disengage it Lift it up and away from the chassis Top Cover Thumbscrew Thumbscrew Bottom Cover HP NetServer LH 6000r Covers 8 Remove the Right Cover by supporting it with your hand then loosening the thumbscrew and pulling the cover forward to disengage it Lift it away from the chassis 9 Remove the Bottom Cover by supporting it with your hand and loosening the thumbscrew with the other hand Pull the cover forward to disengage it and catch it as it falls away from the chassis Chapter 1 General Information Removing the System Board Assembly CAUTION Extend the anti tip foot prior to any work on a rack mount server 1 Log off all use
72. e attempting to remove the cover and touch the internal components Failing to do so can expose you to electric shock and the server s components to damage The power switch does NOT turn off standby power so disconnect the power cords to turn off standby power CAUTION Do not operate the HP NetServer with any of its covers off for more than 60 minutes Otherwise overheating can damage processors boards and mass storage devices 43 Chapter 4 Diagnostics HP NetServer DiagTools The purpose of hardware diagnostic software is to provide tools for checking hardware problems By design diagnostic software executes simple tests of each hardware component in turn Usually such tests create assurance that hardware is not the source of system problems This allows the user to eliminate hardware as the cause of the problem and to focus on operating system configuration parameters network connections and application software configuration parameters as the source of the problem If hardware problems are confirmed the diagnostic software program can sometimes detect and diagnose the subsystem or specific system component that is the cause of the problem In addition diagnostic tools can capture information that allows support personnel to quickly assess the condition of system In order to be effective diagnostic software tools must be used in the context of a wider troubleshooting procedure DiagTools Capabilities DiagTools for HP Net
73. e control panel from the HP NetServer by guiding the cable out through the hole in the chassis sheet metal LY LY LY Control Panel Assembly Removal Install the replacement control panel assembly by reversing the removal procedures Replacing the HP NetRAID DIMM 1 Log off all users Back up files Follow instructions in your network operating system NOS documentation to gracefully shut down all networking software and applications 2 Press the power switch on the HP NetServer s control panel when prompted by the operating system 3 Disconnect the power cords WARNING The power supplies will continue to provide standby current to the NetServer until the power is disconnected 81 Chapter 6 Replacing Parts 4 f you have a rack mounted LH 6000r then consider removing the cables from the rear of the enclosure before extending the enclosure on the slides if you don t have a cable management arm If necessary label the cables to support re connecting them 5 Remove the top cover rack mount orientation or the left side cover pedestal version CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure that the metal of the wrist strap contacts your skin 6 Locate and remove the DIMM from the I O board HP NetRAID NOTE The I O board
74. e diskette will re program the BIOS into the HP NetServer 6 When the flash programming is completed power down the HP NetServer 60 Chapter 5 Troubleshooting 7 Gain access to the system board assembly and set the Boot Block switch Switch 7 from ON to OFF 8 Replace the system board assembly in the HP NetServer and replace all covers 9 Power on the HP NetServer in the normal manner Troubleshooting Checklist These instructions do not generally cover third party components or devices Refer to the documentation that comes with the third party device for diagnostic and troubleshooting information When replacing the processor or system board make sure all previously installed components are removed from the original processor or system board and are installed on the replacement board NOTE This information assumes that the customer is booting MS DOS note that DiagTools is based on MS DOS If the customer is not using MS DOS reboot the system with a DOS diskette When troubleshooting e First make sure that the system is configured properly Most system problems are the result of incorrect system and SCSI subsystem configurations e If itis a network related error determine if the user has enough memory and hard disk drive capacity Run the diagnostics for the network interface cards Consult with the network operating system manual e If itis a hardware error follow the instructions to log users off the LAN and power d
75. e e toe DERE La tee EP Eten UE ten RDUM cde aga 79 Service Tools Required t Ret eet Rn ade ret ic etr 22 79 Replacing Power Supply Module s ssesssesssessseeeneeennen enne nennen rene n nnn nennen nennen 79 Replacing the Gontrol Panel o hart ceed eben AA adn 80 Replacing the HP NetRAID DIMM sessssseseeneenenmem nennen nennen nemen nennen irent rennen nen nnne rennes 81 Replacing the System Battery aiena iene aa tietee tette ciii be sieht dd hine se bh dde bna d dob aba iiia 82 Replacing the NetRAID Battery Backup Module Optional se mem 84 Replacing System Memory asinna a a nennen nene nen nemine nnns a rin nnr iren nere rennes nn nnns 85 Replacing a PIOCeSSOF ix agii Een Ed Lee Ede E ed Lin Et 88 Contents Replacing a VIM EE 89 Replacing the Power Supply Fans 00 ccccccccccceceeeeeeeeeceeeceeeeeeeeeeeanaeceeeeeeesneanaeceseeeseseeanaeeeeeeesesnnaeaeeneees 90 Replacing the Rear Chassis Fans cccccccccsseccceeeecceeeeeeeeneeeeeeceeesseaaeeenaaeeneaaeeeeeeaaeeesesaaeeneneaaeenseeeneenenses 91 Replacing the O Fans soccer sige ete ertt ee e Ee e ere e ERE EX ERE AERE ie nett 92 Replacing the Processor Fans 0 c cccccsecceceetceceeeececeeeecenceeedanenesedeaeneecaceeseceaeneeeedeeeneeeeeaeesesacenedecenenededs 92 Replacing the Hot Swap Mass Storage Cage sssssesssseeeeneeeenen emere enne nennen 94 Replacing the VO Board nee e Re b rre a eb t b deb
76. e has reported an error during its self test 1 Check that the LAN interface is properly inserted in its slot 2 Check that the COAX module is correctly installed if present 3 Check that all the cables are firmly connected 4 If the problem persists your LAN adapter may need to be replaced Contact your service representative 0901 The integrated LAN interface is not responding 1 Ifthe integrated LAN interface has just been removed press F4 to automatically validate the change 2 Check that the LAN interface is properly inserted in its slot 3 Check that all cables and power cords are firmly connected 4 Ifthe problem persists your LAN adapter may need to be replaced Contact your service representative OBOX Your system is missing the Microcode Update data block for the Pentium Ill microprocessor You must correct this problem in order to avoid possible malfunction or reliability problems To correct the problem update your BIOS by running the flash utility from your HP NetServer Navigator CD ROM To do this insert the HP NetServer Navigator CD ROM in the CD ROM drive and power cycle your system See BIOS Recovery If updating your BIOS does not clear this error contact your service representative 53 Chapter 4 Diagnostics 0B1X Your system has failed to load the Microcode Update data block for the Pentium Ill microprocessor You must correct this problem in order to avoid possible malfunction or reliability pro
77. e rack and remove the cover c Simplify the HP NetServer configuration to the minimum required Monitor Keyboard Mouse 1 hard disk drive and 1 flexible disk drive 1 CD ROM d Remove all third party options and reinstall each one one at a time checking the HP NetServer after each installation e Replace the cover and reconnect the power cords and other cables f Start the HP NetServer and if it does not function properly refer to the following procedures 56 Chapter 5 Troubleshooting The System Will Not Power Up 1 Make sure that the power supply modules are properly seated 2 Verify that power is available at the AC power receptacle the green LEDs should be flashing when the power is off and the system is in standby 3 Verify that the power source is within the specified range 4 Verify that the AC power circuit breaker is closed The System Will Not Boot 1 Inspect the memory board s Check that all DIMMs are seated properly 2 Check that the DIMM configuration on the memory boards matches those allowed A minimum of one DIMM must be installed 3 Verify that the memory boards are fully seated When the memory board is fully seated the retaining latches are closed they should be flush with the front of the memory board With the NetServer powered off pull out gently on the board to see if the board comes unseated If it does reseat the board fully by engaging the retaining latches and
78. e sure the memory modules DIMMs are correctly seated in their slots You may want to remove and reinstall the memory modules to make sure that they are not causing the problem Verify that the correct type size and combinations of modules for this model HP NetServer are installed To see if the display is functioning a Turn off the monitor and the server b Disconnect the video cable from the video connector c Turn on the monitor Monitor Notes When most EGA and VGA monitors are disconnected from the video connector if the monitor is working the screen is white When some monitors such as HP high resolution monitors are disconnected from the video connector the monitor may be working although the screen is black 9 If the display is black or white when it should be in color check the monitor cable to see if a pin is bent If a pin is bent slowly but carefully straighten the pin Replace the cable if the pin cannot be straightened successfully 9 Ifa monitor tester is available use it to check the display If you suspect the monitor is faulty replace it with a known good monitor Then reinstall the original monitor and duplicate the error Verify that the monitor is working by plugging it into a know good HP NetServer or computer Chapter 5 Troubleshooting 13 Check to see if the monitor connector s pins are bent If the pins are bent slowly but carefully straighten them 14 Connect the monitor cable to
79. ed on the PCI board guide just forward of the PCI sockets on the I O board These fans are individually replaceable and may be hot swapped CAUTION Do not run this NetServer for more than 60 minutes without all covers in place Any component being replaced must be removed and a replacement installed within this 60 minute time window If you feel that you cannot in your estimate replace any particular component within this time first turn off power to the system and then replace the component Failure to replace the covers within 60 minutes may result in damage to system components due to lack of cooling airflow Follow these instructions to remove and replace the I O fans Back up the hard disk drive s and save the configuration If necessary shutdown the network operating system Turn off the HP NetServer and display Disconnect all telephone cables and power cords Remove cover o0 fF WN gt Remove the fan by pressing in on the tab and sliding the fan out of the chassis see figure below Removing the I O Fans Replace the fan by using the above procedure in reverse Replacing the Processor Fans The processor fans are individually mounted just to the rear of the system board assembly These fans are individually replacable and may be hot swapped 92 Chapter 6 Replacing Parts CAUTION Do not run this NetServer for more than 60 minutes without all covers in
80. ede dea 15 Ades 15 2 System Informiation rere ttr eL E tree tre cedeestucceeeecuuccetscapcegststanceeedascarecesseteusevecetersenenss 17 Boot Priofttyo xir oa e err ebrei OE EI OE ten P 17 RESES 2 c 17 Gonnector PINOS int E e o Alii arti ih eene i es 17 Video Connector Pinouts asenaan ee entes ded erede da ded need tne ded d mee deuda a de dd ed 17 Seral Port COnneCtonivs dt ED x L O ERET 18 Parallel Port Conector iuis otii itii ce itta bt d ence uie eg pira d accade ESRA 19 50 Pin Narrow SCSI Port COnnector cersssarninesuri e aa a e nennen rrr nn nnn rne ner nennen 19 MinFDIN Connectors eei cert the tit avis ete to ate UI UR DERE UE eee 20 Memory Guid elinessie 32 in Lene Ege Ete dia ded Dea gem dE 21 Mass Storage Guidelines sensisse niari a ne ee eb dd ce dad to diee dd ed r te ded 22 Accessory Board Guideliries i OE RR D ME 23 Hot Addition and Replacement of Hot Plug PCI Boards sssssseeeeee eene 23 Online Replacement Hot Swapping of a PCI Adapter eene 24 Remote Control Top Tools Board sssssssssssssesseeeneenn enne nennen nennen TO 24 HP NetRAID G ldelllies reti ee iR ederet D PO a d aded 24 Contents To disable SG Sl A channel z 2 ie eint nee seta Sea elie ie tania 24 To configure the drive s in the hot swap cage as a RAID array sss 25 Processors Guidelines 25 dee e RI R
81. ems 33 denied ode eai Edit aep a dtd eas 59 BIOS RECOVERY r deae Be E 60 Troubleshooting Checklist T i AE EE nnn nnne AATRE tenta annee dates dna tha ant 61 General System Problems 5 2 ce oe e te Mq ie teo Lee bre dg ab pied Re EE Meer eta penc 62 Memory Problems ierit ediderit t dad eite Le dad eiit Rd add uda kd dd Rin kde ud daas 64 CD ROM Problems porua et deri ee e d e RU edet esate e e ER ERR US 65 Flexible Disk Drive Problems ein ene de Ep dee th dE A det 66 Keyboard and Mouse Problems esssssssssseseeeen nennen nennen nennen nne ieira nennen nennen 67 Network Interface Card Problems oree r iara iarrar arae o EAr A AEAEE ENERE ARAE 67 Power ProblemS Serisraiiur e 68 SCSI Subsystem Problemis eise idi tet a sand ttd id nte edd nid dd sand edb tide EAEN 69 Video Monitor Problerris 3 ea orte iE HER Det RE sds sande ODER E RERBA DOE RE ETUR EE CER RU Det Pep Det PEE Te HR 73 Configuration Problerris 2 ite ttu edt eut eld saat in ce tate utc 75 Verifying Hard Disk Drive Operation ireniis sinasin eie ennemis iE 76 Processor Problems o et nU duum 7T Printer DataComm Problems ountan ai aa eed AE a nennen AE aE ideI E E iren nne en nnn nennen 78 ReplaGing Parts cccccxsscnceccsscteccecednctecssvesceadecnctess ecucterssbesceqdecnctecsepuhceceednctessdennctecsusueceessiieestevsceeseinatesaavesceds 79 Satety Inforrmiatior i m oi
82. eplacing 101 Power Management Interconnection board 32 power supply LEDs 14 replacing 79 Specifications 28 Power On Self Test POST 43 pre failure condition 11 preventive maintenance 55 Primary Mass Storage Power Cable 41 printer datacomm problems 78 processor problems 77 replacing board 97 Processor replacing 88 Processor Fans replacing 92 R RAID array 25 RAID channel 24 read write errors 66 rear LEDs 13 rear view 10 Remote Control board 24 Remote Management Cable 41 Replaceable Parts List 38 Reset Switch 11 resolution Index video 26 retaining latches 7 Right Arrow front panel 15 RJ 45 connection 14 S SCSI internal controller 70 Subsystem Problems 69 SCSI A channel 24 SCSI Configuration Utility 71 SCSI port connector 50 pin 19 SCSI Port connector 50 pin narrow 19 Secondary Mass Storage Non Hot Swap Device 41 Secure Mode Indicator 11 serial port connector 18 Service 14 Setup utility boot priority 17 SGRAM 26 single ended SCSI devices 70 size 27 sound level 27 specification 26 standby power 1 Status LED 76 status screen 11 Switch settings 28 System Battery replacing 82 System board illustration 30 replacing 99 system board assembly gaining access 59 illustration 30 removing 7 8 weight 8 System Info 14 system information 15 System Memory replacing 85 T tape heads 55 telephone cables 7 temperature 27 third party componen
83. eported an error during its self test 1 If a CD ROM disk is present check that it is correctly inserted 2 Check that CD ROM drive door or tray has not been opened or closed during the self test 3 Check that all cables and power cords are firmly connected 4 If the problem persists your CD ROM drive may need to be replaced Contact your service representative 0401 The CD ROM drive is not responding but is configured in the Setup utility 1 If the CD ROM drive has just been removed press F4 to automatically validate the change 2 Check that all cables and power cords are firmly connected 3 If the cable is damaged connect the hard disk drive to another IDE cable if available 4 If the problem persists your CD ROM drive may need to be replaced Contact your service representative 0500 The system board self test has detected a general failure on the integrated hard disk controller Your system board may need to be replaced Contact your service representative 051X The specified hard disk drive has reported an error during its self test 1 Check the hard disk drive configuration with the Setup utility If necessary edit the user hard disk parameters to set lower values 2 If the problem persists your drive may need to be replaced Contact your service representative and specify the error code Error codes 0510 0511 0512 0513 respectively apply to IDEO IDE1 IDE2 and IDE3 as described in the Setup utility
84. er Plug a known working device into the power outlet 2 Access the System Event Log SEL through the front panel LCD display You can do this when the system is running or you can do this while the system is powered down but still plugged in standby mode 3 Review the Troubleshooting Checklist to check for basic server integrity 4 Check for proper ventilation for the server The server should have at least six inches of space around the front and back for proper airflow 5 Check the system specifications and make sure the environmental temperature and voltage are in the specified guidelines 6 Make sure all system fans are working 7 Boot the HP NetServer Navigator CD ROM and run the Error Logging utility If the system powers up and immediately shuts down CMOS might be corrupted You may need to clear CMOS and reconfigure your system 8 Check the error log and note which errors have occurred that shut down the system If you are having voltage fluctuation problems go to Power Problems Note that temperature problems can also be caused by a fluctuating power supply Monitor the system to make sure you are not experiencing further temperature and voltage problems The server stops working hangs If the server stops working do the following 1 Review the Troubleshooting Checklist before you continue 2 If the system hangs power the system off and on as it is a more complete reset rather than using Ctrl Alt Del
85. er disconnected defective or has been replaced by a smaller one 1 If the video memory module has just been removed or replaced by a smaller one press F4 to automatically validate the change 2 If the video memory modules have not been removed or changed ensure they are properly inserted in their sockets 3 If the problem persists your video memory module may need to be replaced Contact your service representative 0700 The system memory size detected during the power on self test is smaller than previously detected One or several main memory modules are either disconnected or have been replaced by smaller ones 1 If some main memory modules have just been removed or replaced by smaller ones press F4 to automatically validate the change 2 If no main memory module has been removed or changed ensure all modules are properly inserted in their sockets 3 If the problem persists one of your main memory modules may need to be replaced Contact your service representative 07XX One main memory module has reported an error during its self test This error may cause serious problems to the HP NetServer operation 1 Isolate the defective memory module using the error code 07xy with x bank number y module number The memory module sockets are put in the following order 071X A 072X B and 073X C 2 Remove the memory module from its socket and clean the edge connector Refer to your HP NetServer LH 6000 LH 6000r Inst
86. etServer components Note that the power switch does not turn off the standby power Disconnect the power cords to turn off standby power NOTE If the backlight of the LCD is on standby power is also on 1 Unlock the bezel using the supplied key The bezel connects to the chassis with two snap in connectors inside its top left and right corners and two tabs that fit into two slots on the bottom of the chassis 2 Remove the bezel a Pull bezel toward you until it unsnaps b Lift the bezel forward and upward from the chassis face Chapter 1 General Information 1 Unlock the bezel 2 Pull bezel toward you then 3 up and away from the front panel releasing the tabs from the slots at the bottom of the front panel Removing the HP NetServer LH 6000 Bezel CAUTION The NetServer covers are heavy Support them as you remove them and allow room to move them away from the NetServer and for storage when removed 3 Once you have removed the bezel remove the left cover by loosening the thumbscrew and then pulling the cover forward to disengage it Lift it outward and away from the chassis Remove the top cover by loosening the thumbscrew pulling the cover forward and then slightly sideways to disengage it Lift it up and away from the chassis Remove the right cover by loosening the thumbscrew and pulling the cover forward to disengage it Lift it outward and away from the chassis
87. g 5 to 95 relative humidity non condensing Altitude Operating 30 to 3 045 m 10 000 ft Non operating 30 to 12 180 m 40 000 ft Acoustic Emissions Sound level LpA lt 58 dBA Dimensions Minimum Clearance HP NetServer LH 6000 Front 1 m 39 inches Sides 2 5 cm 1 inch Top 2 5 cm 1 inch Back 15 cm 6 inches HP NetServer LH 6000r Front 1 m 39 inches Sides 2 5 cm 1 inch Top 2 5 cm 1 inch Back 15 cm 6 inches Weight and Dimensions NOTE A fully loaded HP NetServer can weigh up to 173 pounds Follow local regulations and use one person for every 40 pounds of HP NetServer weight when lifting it HP NetServer LH 6000 Height 494 8 mm 19 5 in Width 350 5 mm 13 8 in 27 Chapter 2 System Information Depth 724 2 mm 28 5 in Weight 72 6 78 5 kg 160 173 Ib HP NetServer LH 6000r Height 354 7 mm 14 in Width 482 6 mm 19 in Depth 749 2 mm 29 5 in Weight 72 6 78 5 kg 160 173 Ib Power Requirements Power Supply Specifications Three power supplies plus one for redundancy Power supply type Input voltages Nominal Range Wide range PFC 100 to 240 VAC 11 7A 5 6 A at 50 60 Hz 90 to 264 VAC at 47 63 Hz Power availability 780 W continuous Minimum System Requirements
88. getting to all fans HP NetServers have multiple fans All fans run when power is turned on all are off when power is off With the power supply connected to the system board check the power supply s voltages 5 If voltages are not present 68 Chapter 5 Troubleshooting a Turn off AC power b Disconnect the power cords for 10 minutes in order to reset the power supply s circuitry c Turn on AC power again If power is still not getting to the system board replace the power supply or power supply module on some HP NetServer models 6 If power is getting to the fan but the fan isn t working replace the fan or replace the power supply in HP NetServer models with fans incorporated in the power supply If the problem continues replace the power supply module If after replacing the power supply the problem persists a Remove all accessory boards including any hard disk drive controller board or the video board the customer might have installed and reboot the system b Disconnect all mass storage power cords and cables except those to the boot device and reboot the system 9 If the problem goes away reinstall the original suspected part to verify that it is causing the problem SCSI Subsystem Problems Symptoms The external SCSI subsystem does not work after installation If the external SCSI subsystem does not work after installation do the following 1 Review the Troubleshooting Checklist and read M
89. hat all accessory boards are firmly seated in their slots 61 Chapter 5 Troubleshooting c Ensure that all mass storage power and flat cables are securely connected d To verify that switches and jumpers on mass storage devices and boards are properly set see the setup instructions in the mass storage device s manual Reconnect all cables Turn on the monitor Turn on the HP NetServer Verify the error o oN General System Problems No lights are on and no error message appears If the server does not work no lights are on and no error message appears check the following 1 Make sure that all cables and power cords are plugged into their proper receptacles 2 Make sure that the AC outlet is working If the server is plugged into a switched multiple outlet box make sure that the switch on the outlet box is turned on 3 Make sure that the server is turned on the power on light should be green and the fans should be on 4 Turn the server off wait at least twenty seconds then turn the server back on to see if the failure can be cleared 5 Make sure that all boards are installed properly and the processor module or modules are installed in the correct slot They must be seated firmly in their slots and any cables must be connected firmly 6 If your server stopped working after you installed a new board remove the board and turn on the server If your server now works determine how to set the jumpers and switches
90. igured the SCSI devices correctly you will see a list confirming all SCSI devices installed in the system 69 Chapter 5 Troubleshooting 9 If the banner is not displayed the external SCSI controller is not recognized 9 Verify that the SCSI bus is terminated at both ends By default HP SCSI controllers are terminated When a device is connected to a connector on the controller bus termination for that connector is disabled Verify that the last device on the bus is terminated NOTE When using LVD SCSI often referred to as Ultra2 SCSI termination is typically provided at the controller and the far end of the cable 10 Make sure that no device is set to SCSI ID7 this is the SCSI ID used by the SCSI controller 11 Verify that all SCSI devices are all LVD low voltage differential SCSI and that no SE single ended SCSI devices have been added Note that SE devices will work on and LVD bus but performance will be degraded 12 Verify that the SCSI hard disk drive that loads the operating system is set to the lowest SCSI address usually set to 0 13 Go into the SCSI Configuration Utility and set the transfer rate lower The internal and external SCSI subsystems are typically LVD and will be set to default at the maximum 80 MB sec If the SCSI system works at lower transfer rate you may infer a connector problem Try cleaning and reseating the SCSI cable Try another cable To change the transfer rate for a SCSI device a Pres
91. ing on the SCSI adapter and the SCSI device 11 Check for the correct Hewlett Packard internal and external SCSI cables 71 Chapter 5 Troubleshooting 12 Check that all SCSI devices are connected to power and power on all SCSI devices before or at the same time as the HP NetServer to ensure a stable SCSI bus 13 Watch the boot screen for all SCSI devices to be displayed For example in a system with 1 SCSI controller and 2 hard disk drives one with ID 0 and one with ID 1 if a valid device is found at device address 0 but not at address 1 you would see these device validation lines on the boot screen Channel x SCSI ID n id info Drive C 80h If you see this message a Verify that the SCSI hard disk drive is set to address 1 b Check the SCSI bus cable for correct orientation alignment and seating on the host adapter and the hard disk drive c Verify that terminators are installed at each end of the SCSI bus but not on any other devices The hot swap cage printed circuit board has automatic termination that disconnects when a cable is attached d Verify that all SCSI devices on the bus are appropriate for that bus only single ended SCSI devices on the single ended bus only differential SCSI devices on the differential bus 14 If the server still fails to recognize the SCSI drive disconnect all SCSI devices except the host adapter and the drive at SCSI address 0 and try again If the system fails try subs
92. l continue to provide standby current to the NetServer until the power is disconnected 4 For both rack mounted and pedestal models gain access to the system board assembly NOTE In the rack mounted version this assembly is under the right side lower cover in the pedestal version it is under the top right cover WARNING Always disconnect the power cords before removing the covers to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect any telephone cables to avoid exposure to shock hazard from telephone ringing voltages 5 Access the system board assembly Processor board Santee fastener Cover System Board Assembly showing System and Processor Boards The processor board is mounted on the system board 0 i ee hee c Bg 0 E 3 EM NE T nooo T J Processor Board To access the processor board for replacement of the part it is necessary to disassemble the entire system board assembly 1 Remove the Processor fans 2 Remove the Processor cage covers Undo the thumbscrew and lift the cover away from the cage 3 Remove the Processor and Terminator assemblies Note positions of processors and terminators for reins
93. le the APIC Advanced Programmable Interrupt Controller APIC takes advantage of the expanded set of non conflicting IRQs for those accessory boards requiring more than one IRQ per slot APIC provides up to four dedicated interrupts for each PCI slot These automatic IRQ assignments can be changed in the setup screen F2 Connector Pinouts Unless otherwise noted the following features apply to all models Some features are factory installed others are optional Video Connector Pinouts The built in video uses the standard 15 pin analog display pinout configuration The pinouts for your monitor may vary For the pinouts for your monitor refer to the manual that came with your monitor 11 13 14 15 oO ON OD OY B NN Video Connector Pinouts 17 Chapter 2 Video Connector Pinouts System Information Pin Number Function Pin Number Function 1 Red 9 Key no pin 2 Green 10 Sync return ground 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 Monitor ID bit 1 5 Monitor self test ground 13 Horizontal sync 6 Red return ground 14 Vertical sync 7 Green return ground 15 Not used 8 Blue return ground Serial Port Connector 5 3 2 7 4 6 Serial Port Connector Pinouts Serial Port Connector Pinouts Pin Number Signal Description Data carrier detect Receive data Transmit data Data term ready Signal ground Data set
94. ll results of basic tests e record detailed test results of basic system tests e display a menu of advanced tests e select and run one or a series of advanced tests e add the record of results of advanced tests to the record of basic tests e view a list to locate the meaning of a specific error code e view one or more steps to help confirm and isolate error conditions e browse the Support Ticket which contains the detailed inventories and test results 44 Chapter 4 Diagnostics e add comments to the Support Ticket If you have TopTools remote management software installed and configured for use with DiagTools you can accomplish any of the above list of tasks remotely About Error Messages A hexadecimal number designates each error message reported by DiagTools a short note on the type of error and a list of one or more steps the user can take in response When you run a test it exercises many aspects of the hardware so the number of possible error messages exceeds 300 Most of these are encountered rarely if ever Error codes can be viewed on line from the DiagTools User menu within the advanced series of tests or you can refer to Chapter 3 of the HP NetServer DiagTools Error Reference and User Guide Advantages and Limitations of Hardware Diagnostics Off line diagnostic software is useful in making sure that hardware has been eliminated as the cause for possible system problems Such diagnostic tools can easily be shipped with a
95. m the chassis and place it metal plate side down on an anti static pad System Board Assembly on Grounded Anti static pad 86 Chapter 6 Replacing Parts 9 Identify the slot location for the DIMM being replaced Paired Memory Slots Slot 1A and Slot 1B Slot 2A and Slot 2B Slot 3A and Slot 3B Slot 4A and Slot 4B 10 Remove and Replace the DIMM a Spread the latches outward on each socket receiving a DIMM b Remove a DIMM handling the module by its edges c Align the notches on the replacement DIMM with the slot keys on the socket d Press the DIMM into the socket until the latches close CAUTION Do not rock the DIMM into place but apply firm and even pressure If a gap exists between the retaining latches and the DIMM remove the module gap Retaining Clips Align DIMM Notches with slot keys NOTE If the latches do not close repeat until they do 87 Chapter 6 Replacing Parts Repeat step 10 to replace any other DIMMs for the memory configuration 11 Carefully reinsert the system board assembly into its guides and reseat it into its socket by rotating the blue latches to the flat locked position 12 Replace the two screws securing the system board assembly to the chassis 13 Close up the HP NetServer 14 Reconnect power cords and cables 15 Restore HP NetServer to normal operation This completes your DIMM installation Replacing a Processor The proced
96. n 2 In addition check the following 9 Check that the correct drivers are installed Check that there is a CD ROM disk in the CD ROM drive Check that all internal drive cables are securely attached and functional 3 Ifthe drive is a Hewlett Packard CD ROM review the CD ROM Installation Guide for any special installation instructions 4 Try installing a known good CD ROM drive If the problem persists check for environmental problems that can damage disk media and disk drive heads Environmental problems result from Radiated Interference Sources include communications and radar installations radio TV broadcast transmitters and hand held receivers Airborne Contaminants Sources include dust smoke and ashes Steam from duplication equipment may result in intermittent disk errors 65 Chapter 5 Troubleshooting The NetServer won t boot from the CD ROM Use the Setup Utility to make sure the CD ROM drive is bootable 1 Review the Troubleshooting Checklist and Boot Device Priority before you continue Press lt F2 gt to enter SETUP or lt ESC gt to enter Boot Menu Press the Esc key At the end of the Power On Self Test a menu appears that looks something like this 1 ATAPI CD ROM Drive 2 Removable Device 3 Hard Drive 4 Enter Setup Utility Use your keyboard s arrow keys to select the boot device Then press the Enter key The system continues its startup sequence and boots from the device you
97. ng Parts Note Pedestal version shown rack version is similar but would be rotated 90 degrees clockwise Remove the I O board bottom first Removing the I O Board the I O Board Angle the I O Board ejector latches first into the chassis until the ejector latches protrude from the chassis Insert the I O board edge connector into the socket on the Power Management Interconnection board Rotate the retaining latches while guiding the I O board into the connector on the Power Management Interconnection board When the latches are flush with the edge of the chassis the I O board is seated Install the 3 screws that secure the I O board to the chassis Connect all cables to the I O board Install the PCI board guide Install the PCI boards Install the front board hold down Close up the server Reconnect power cords and cables Restore HP NetServer to normal operation This completes your I O board installation Replacing the Processor Board The procedure is the same for the rack mount and the pedestal HP NetServers once you gain access to the system board assembly 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer 3 Disconnect the power cords and cables and if necessary label each one to support re assembly 97 Chapter 6 Replacing Parts CAUTION The power supplies wil
98. of processors and terminators for reinstallation 4 Remove the fan guides upper and lower remove two screws on each guide 5 Remove the Processor cage support remove two screws and slide the support upward releasing the four tabs from the slots on the cages 6 Remove the Processor board assembly from the system board assembly remove ten screws eight at base of Processor Cages four upper and four lower and two at stiffener strut 100 Chapter 6 Replacing Parts 7 Remove the DIMMs Note positions of the DIMMs for reinstallation 8 Record the configuration switch settings for setting the replacement system board 9 Replace the system board with the new system board 10 Set the configuration switches 11 Reassemble the System Board Assembly 12 Reset the time and date if necessary Replacing the Power Management Interconnect Board The replacement procedure is the same for the rack mount and the pedestal HP NetServers once you gain access to the Power Management Interconnection board 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer 3 Disconnect the power cords and cables and if necessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 4 For both rack mounted and pedestal models gain a
99. om your operating system 0012 The HP NetServer configuration has been cleared or has not been initialized Run the Setup utility to re configure your system 48 Chapter 4 Diagnostics 0020 An ISA accessory board reports an initialization problem The ROM on the accessory board is either bad or the board is conflicting with a system board reserved resource address DMA or IRQ 1 Change the resources used by the ISA accessory boards 2 Try to disable free resources used by system board devices 3 If the problem persists the accessory board may be defective Contact the accessory board vendor 0040 The HP NetServer Serial Number has been lost or has not been initialized Pressing F2 will automatically run the HP Serial Utility and allow you to enter the Serial Number 0041 Internal data the product type has been lost or has not been initialized Pressing F2 will automatically run the HP Product Utility and allow you to re enter this data Be careful you have to choose the right value according to the system you have 0060 The network remote power on feature has not been properly initialized It will not be possible to remotely power on or wake up your HP NetServer with the network interface 1 Check that the internal flat cable is firmly connected on the system board and on the integrated LAN interface 2 Power off the HP NetServer and disconnect the power cords for a few seconds 0070 The Smart Interrupt
100. ot priority 17 HP NetRAID DIMM replacing 81 HP NetServer Assistant 61 humidity 27 I I O board illustration 31 I O Board replacing 95 IDE CD ROM 22 IDE CD ROM Cable 41 IDE CD ROM drive boot priority 17 Indicators LED 76 Information Assistant Documentation CD ROM 1 Input voltages 28 interleaved memory 21 Internal SCSI Wide LVD Cable 41 106 Internal SE SCSI Cable 41 IRQs 17 K key bezel 1 Key 41 keyboard lock 11 problems 67 Keyboards 41 L LAN LEDs 14 LAN Connector 21 LEDs 76 rear 13 Left Arrow front panel 15 light pipes 13 hot swap drives 12 Light pipes LED 77 lighter fluid 55 Locking Latch 6 lost clusters 66 low voltage differential See LVD LpA 27 LVD SCSI 70 M Main Menu 14 maintenance 55 mass storage 22 Mass Storage Guidelines 22 memory guidelines 21 interleaved 21 problems 64 Mini DIN Connectors 20 mouse problems 67 N NetRAID guidelines 24 technology 24 NetRAID Assistant 25 Network Interface Card 67 problems 67 NIC 67 problems 67 O Olx board 103 P parallel port connector 19 Parts Information 33 Parts List 38 password clear 29 Password Problems 59 PCI Attention LEDs 13 PCI boards boot priority 17 PCI Hot Swap Assembly replacing 103 PCI LED amber 13 green 13 PCI slot 13 pinouts 17 POST Routines 46 power 28 availability 28 problems 68 Power Cords 41 Power Management Interconnect Board r
101. own the server Boot the Power on Self Tests POSTs If you get an error look up Error Messages for further instructions If the POSTs pass you can run the HP DiagTools Besides the POSTs and HP NetServer DiagTools disk the standard set of tools recommended for troubleshooting are 9 HP NetServer Assistant HP NetServer Assistant NSA is a customizable software toolset that helps monitor and manage servers over the network from an HP OpenView console The NSA software has a server part and a management console or client part 9 TopTools HP TopTools provides a set of web based management tools you can use to maintain and control your HP NetServers running Microsoft Windows NT Novell NetWare IntranetWare or SCO UNIX e Always change one component and only one component at a time e Verify the error Check for any general problems 1 Check that all cables and power cords are firmly plugged into the correct receptacles 2 Check that all equipment connected to the HP NetServer is turned on 3 Verify that power is available and is within specification 4 Check that the HP NetServer is configured correctly in the Setup Utility by pressing F2 during the boot process or by booting the HP NetServer Navigator CD ROM 5 If the server still doesn t work turn off the monitor the server and all external devices Note the location of all power cords and other cables before unplugging them Then a Remove the cover b Check t
102. pt the SCSI adapter and the drive at SCSI address 0 and try again If this fails try substituting a known good SCSI adapter and disk drive 19 Use the Setup Utility to check for resource conflicts especially if new boards or accessories have been added 72 Chapter 5 Troubleshooting The SCSI subsystem stops working If the SCSI subsystem should stop working do the following 1 Review the Troubleshooting Checklist and Mass Storage Guidelines in Chapter 2 before you continue 2 Run DiagTools Verify that the SCSI ID and other switch settings are correct and get specific information or verification that the problem is the SCSI bus 3 If an accessory board was added recently check if there is a resource conflict between the new board and an existing accessory board Also if you have changed the options on an existing board there may be a resource conflict a Remove the new board and restart the computer If this corrects the problem the board is either defective or it is trying to use a system resource used by the SCSI subsystem b Check if the board is using memory I O addresses or interrupt lines that are also used by the SCSI subsystem 4 Check to see if there have been recent changes to any software For example has anyone moved removed or changed the configuration files or drivers Refer to the software documentation for more information 5 Check the SCSI cables for problems that may have been caused by recent
103. ready Request to send Clear to send O OINI OD Oa AJOJN Ring indicator 18 Chapter 2 System Information Parallel Port Connector AAA C l0 Oo qQ000 1O0 014 0 NA N Parallel Connector Pinouts Parallel Port Connector Pinouts Pin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Acknowledge 2 Data bit 06 11 Busy 3 Data bit 18 12 Paper end 4 Data bit 28 13 Select 5 Data bit 38 14 Auto line feedb 6 Data bit 48 15 Error1 7 Data bit 58 16 Initialize printerb 8 Data bit 68 17 Select inb 9 Data bit 78 18 25 Signal ground a All data bits are sent to a printer in an 8 bit parallel format b The signal is active low 50 Pin Narrow SCSI Port Connector Position 25 Position 1 of RR EEREHEEEREREREREEREEREREEE Position 50 Position 26 SCSI Port Connector Pinouts 50 Pin Narrow SCSI Port Connector Pinouts Pin Number Signal Description Pin Number Signal Description 1 11 Ground 37 Reserved 12 Reserved 38 Termpwr 13 Open 39 Reserved 19 Chapter 2 System Information Pin Number Signal Description Pin Number Signal Description 14 Reserved 40 Ground 15 25 Ground 41 ATN 26 DB 0 7 42 Ground 27 DB 1 43 BSY 28 DB 2 44 ACK 29 DB 3 45 RST 30 DB 4 46 MSG 31 DB 5 47 SEL 32 DB 6 48 C D 33 DB 7 49 REQ 34 DB P 50 I O
104. rent 3 To read the complete log for an event use the arrow keys to select the entry and press Enter An example of a complete log providing details about two events 001 and 008 appears below 2001 System Boot Entry 001 07 22 99 LO 27 215 System Boot Event gt 008 POWER Unit Entry 008 Critical Pending 07 22 99 10 27 15 Proc 2 FRB3 Failure 4 Use the arrow keys to scroll through the entire log 5 To return to the Event Log menu press Escape 6 Press Escape again to return to the Main Menu POST Routines The following Power On Self Tests POSTs are performed during system startup Test Description Processor Test Tests the processor s registers Test failure causes an error message to be displayed and the boot process to abort System BIOS ROM Test Memory Subsystem Test RAM Refresh Timer Test Interrupt RAM Test CMOS RAM Test 46 BIOS ROM chip calculates an eight bit checksum Test failure causes an error code to be displayed and the boot process to abort Tests the physical configuration of the memory subsystem The test checks for valid memory module combinations Test failure causes an error code to be displayed Tests the RAM refresh timer circuitry Test failure causes an error message to be displayed and the boot process to abort This test checks the first 64 K of system RAM used to store data corresponding to various system interrupt vector addresses Test failures c
105. rive is set to the lowest address usually set to 0 Each device the HBA is also a device must have a unique and separate SCSI ID number To solve this problem simply set the device ID to something other than that of the HBAs SCSI ID 7 If the device is a boot drive then the SCSI ID should be set at 0 8 Go into the SCSI Configuration Utility and set the transfer rate lower The internal and external SCSI subsystems are typically LVD and will be set to default at the maximum 80 MB sec If the SCSI system works at lower transfer rate you may infer a connector problem Try cleaning and reseating the SCSI cable Try another cable To change the transfer rate for a SCSI device a Press CTRL and C keys when prompted to enter the SCSI utility b Select the either the internal or external SCSI controller The internal SCSI channel is usually port 2000 Press Enter c After the utility scans the channel it will list SCSI devices detected You may change the transfer rate for a specific device by selecting it or for the entire channel by changing the controller Make your selection and press Enter d Press Enter on Sync Rate to select a new transfer rate e Follow the prompts to save the new setting and exit the utility 9 If another hard disk drive is connected to the SCSI bus check it for unique address SCSI cable connection and power connection 10 Check the SCSI bus cable for correct orientation alignment and seat
106. rs and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer 3 Disconnect the power cords and cables and if necessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 4 Follow the instructions in removing the covers to gain access to the system board assembly Location of System Board Assembly WARNING Always disconnect the power cords before removing the covers to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect any telephone cables to avoid exposure to shock hazard from telephone ringing voltages 5 Unlatch the blue retaining latches to release the board Chapter 1 General Information Removing the System Board Assembly CAUTION The system board assembly weighs approximately 20 Ibs 9 kgs Removing the board assembly with the assistance of another person is advised 6 Pull the board out until it clears the chassis guides 7 Slide the system board assembly from the chassis and place it metal plate side down on an anti static pad CAUTION Do not operate the HP NetServer for more than sixty minutes without first installing all covers and the front bezel Operating the system without all covers in plac
107. s CTRL and C keys when prompted to enter the SCSI utility b Select the either the internal or external SCSI controller The internal SCSI channel is usually port 2000 Press Enter c After the utility scans the channel it will list SCSI devices detected You may change the transfer rate for a specific device by selecting it or for the entire channel by changing the controller Make your selection and press Enter d Press Enter on Sync Rate to select a new transfer rate e Follow the prompts to save the new setting and exit the utility 14 If a second hard disk drive is connected to the SCSI cable check it for proper SCSI address SCSI cable connection proper power and jumper settings 15 Disconnect all SCSI devices except the integrated SCSI adapter and the drive at SCSI address 0 and try again If this fails try substituting a known good SCSI adapter board and a good hard disk drive The SCSI BIOS has trouble loading If the server has trouble loading the SCSI BIOS do the following 1 Review the Troubleshooting Checklist before you continue 2 If you installed more than one SCSI controller make sure that the BIOS for all controllers except for the boot controller are disabled This lets the SCSI BIOS for the boot controller load 3 Determine what the boot device priority is for the HP NetServer model Verify that the boot device is set to the correct priority The SCSI subsystem does not work at installation
108. s Check functions of cooling fans and clean the intake openings grilles on the chassis of dust lint and other obstructions to airflow CAUTION DO NOT use petroleum based cleaners such as lighter fluid or cleaners containing benzene trichlorethylene ammonia dilute ammonia or acetone These chemicals could damage the keyboard s plastic surfaces HP recommends the periodic cleaning of tape heads capstans and guides on HP drive units and those products using high density data cartridges and mini data cartridges This maintenance procedure prolongs tape and head life and helps reduce read write errors due to dust and oxide Troubleshooting Tips WARNING Before removing a cover always disconnect the power cords and unplug telephone cables Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry CAUTION Do NOT operate the HP NetServer for more than 60 minutes with any cover including power supplies and disk drives removed Otherwise damage to system components may result due to improper cooling airflow However you can safely remove a cover while the HP NetServer is running to remove and replace PCI Hot Plug boards For any other service activity requiring access to the processor board or I O board power down the HP NetServer and
109. s cttam debate s 41 Cabling Diagrami a i qe E REG DERE gU UR MUR IRURE NER ERE adie EIN M ed 41 4 Diagnostics arosto 43 Diagnostic K Tac 43 Diagnostics DescriptiOnis c n rp e ette e eO ete dt ade E Dee dte ebd be ee 43 HP NetServer DiagTools 1 ined ded cede iE deua ce deed eee and rca Dade de ied ended 44 Diag Hero R6 7 Tor Je Li OR IE 44 Event Log MENU recti nener tee ag rtt sanccetantu tees ba bartender bee dise e te rhet enia ep 45 POST Routines cierre ed eed e Le eed nian in inda cent shes abc atlantis eda ue eda ena Re De bouis 46 BECP COGS e Te 47 Error Messages cc dodi gene traditae tradita de mate m ia becas 48 5 Fro bleshooting ED 55 Contents Preventive Maintenance Procedures sssssssssssseseeeee eene eene mener nennen tnr nnne nennen 55 Troubleshooting TApS recie Pee ea ende e e eade tine tees 55 General Troubleshooting Sequence sssssssssssseseseeeenenen nennen ennt nennen enne nennen 56 The System Will Not Power Up ssssesseeeene enm nennen nnn en nennen herren tern enne nnne nennen nnns 57 The System Will Not Boot 4 eeeeiciiieeceisieseeeidn eene sentent A hada d ned dd nnd dns 57 Intermittent Foe sists eoe ceret t PI Ite Ss err pate Eire PR Dea PR Dear p Deu E ERR 57 Clearing the System Configuration sss nennen nennen nennen nennen nennen nns 57 Password Probl
110. s operating normally 11 Chapter 1 General Information Indicators and Controls behind the LH 6000r Front Bezel Headphone Jack Activity LED Eject Button CD ROM Drive Access Button B g ee Flexible Disk Drive Activity LED Volume Control rol fol rot E Internal Drive Bays Non hot swap I o o CD ROM Flexible Disk Drive and HDD LEDs Hard Disk Drive LED Indicators Each hot swap hard disk drive module has to LED apertures on its front one for power status and one for activity status Light pipes on the module transmit light to these apertures from LEDs on the inside rear of the hot swap mass storage cage Activity status LED aperture Power status LED aperture LED Apertures on Hot Swap Hard Disk Drive Module NOTE The Activity LED for a drive flashes green when the drive is accessed 12 Chapter 1 General Information Red Fast Flashing Drive Fault Amber Normal Flashing Drive Failure Predicted Green Solid Drive Present and Normal Red Solid 12V Fault LEDs at the Rear of the Chassis PCI Attention LEDs If a hot plug board needs attention its LED glows amber Slot 5 needs attention ONOOABR
111. se 58 Clear Configuration 29 Clear Password 29 component failure 11 Component Info 14 configuration clearing 57 configuration switch S1 28 configuration switches S5 S8 29 Connector Pinouts 17 control panel lock 11 replacing 80 cover illustration 3 removing LH6000r 3 covers removing LH6000 1 Covers Bezel Front Panel 33 D DC Power Switch 11 depth system 28 Diagnostic Tests 43 diagnostics 43 DiagTools 44 dimensions 27 DIMMs 21 disk array controllers 24 Down Arrow front panel 15 Drive Failure Predicted 13 Drive Fault 13 dual channel RAID controller 24 E Enter front panel 15 Error Messages 48 Escape front panel 15 Event Log menu location 15 Event Log Menu using 45 exploded view Covers Bezel Front Panel 33 Exhaust Fans 37 105 Index Mass Storage 35 Power Supply I O Board Fans 34 System Board Assembly 36 External SCSI Wide LVD Cable 41 F fans replacing I O 92 replacing power supply 90 replacing Rear Chassis 91 Flexible Disk Cable 41 Flexible disk drive boot priority 17 Flexible Disk Drive LEDs 12 Problems 66 front panel 9 arrows 15 Front Panel Console Switch 11 front view 9 FW Info 14 G Green LED 14 H hard disk drive LED indicators 12 height system 27 Hot Plug PCI Boards 23 Hot Swap Mass Storage Cage replacing 94 Hot swap disk drive module 76 hot swap mass storage cage 22 primary 22 HP NetRAID controller bo
112. ssembly is under the right side lower cover in the pedestal version it is under the top right cover WARNING Always disconnect the power cords before removing the covers to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect any telephone cables to avoid exposure to shock hazard from telephone ringing voltages 5 Access the system board assembly 99 Chapter 6 Replacing Parts Processor board capilve fastener Cover System Board Assembly showing System and Processor Boards The system board provides the base support for the processor board o 2 o Te eoo 1B z 2B 5 5 3B 5 5 3 C 1 4B B z E fig UB 7 Un 1 j f System Board NOTE The system board includes a metal carrier tray Do not remove the tray To access the system board for replacement of the part it is necessary to disassemble the entire system board assembly 1 Remove the Processor fans 2 Remove the Processor cage covers Undo the thumbscrew and lift the cover away from the cage 3 Remove the Processor and Terminator assemblies Note positions
113. t panel Push once to turn on again to turn off As long as the AC power is connected to the HP NetServer standby power is present e If the LED is steady green then the HP NetServer is powered up e f the LED is flashing green the HP NetServer is in a power save mode e If the LED is off but the two line display has a message standby power is present e To go into power save mode depress the power switch you must press it for over ten seconds to effect a power down Resets the HP NetServer This switch may be disabled by Secure mode Locks system keyboard monitor display and control panel to prevent unauthorized use Go to the Setup utility security menu to configure this feature Secure Mode indicator illuminates when Secure Mode is enabled Reports system status Green LED Indicates HP NetServer Status Off Main power is off and the HP NetServer may or may not be on standby power Off Immediate attention required due to a failed component in the HP NetServer The HP NetServer may not be fully operational due to this condition such as POST errors Off Attention required due to a pre failure condition This condition may be caused by a component failure for example a redundant fan or power supply that could lead to a critical component failure such as a processor module exceeding its operating temperature If the failed component is redundant the HP NetServer may still be operating normally On The HP NetServer i
114. tallation 4 Remove the fan guides upper and lower remove two screws on each guide 5 Remove the Processor cage support remove two screws and slide the support upward releasing the four tabs from the slots on the cages 98 Chapter 6 Replacing Parts 6 Remove the Processor board assembly from the system board assembly remove ten screws eight at base of Processor Cages four upper and four lower and two at stiffener strut 7 Remove the VRMs Note positions of the DIMMs for reinstallation 8 Remove the Processor Cage Upper and lower remove four screws each cage 9 Remove the Processor board stiffener strut remove two screws 10 Replace the Processor board with the new Processor board 11 Reinstall the VRMs 12 Reassemble the System Board Assembly Replacing the System Board The procedure is the same for the rack mount and the pedestal HP NetServers once you gain access to the system board assembly 1 Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation 2 Power down the HP NetServer 3 Disconnect the power cords and cables and if necessary label each one to support re assembly CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected 4 For both rack mounted and pedestal models gain access to the system board assembly NOTE In the rack mounted version this a
115. ted and pedestal models gain access to the system board assembly NOTE In the LH 6000r this assembly is under the right cover in the LH 6000 it is under the top cover WARNING Always disconnect the power cords before removing the covers to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect any telephone cables to avoid exposure to shock hazard from telephone ringing voltages While you can perform memory installation in the rack or in the pedestal it is recommended that you remove the system board assembly in order to install components If you install memory without removing the 85 Chapter 6 Replacing Parts system board assembly the DIMM slots region of the system board is accessible when the bottom cover of the LH 6000r is removed and the left cover of the LH 6000 is removed 5 Remove the two screws securing the system board assembly to the chassis 6 Unlatch the blue retaining latches to release the assembly CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin 7 Pull the assembly out until it clears the chassis guides CAUTION The System Board Assembly is heavy Support it at the bottom as it is removed from the chassis Removing the System Board Assembly 8 Slide the system board assembly fro
116. th a known good one and retest the system e VRM Processor Processor board if so equipped 77 Chapter 5 Troubleshooting CAUTION Do not push on any components on the VRM push on the edge of the main board only Pushing on this device may break it If the fault persists replace the system board Printer DataComm Problems Symptom A printer does not print or DataComm devices are not working If the printer does not work or the DataComm devices are not working do the following 1 2 Review the Troubleshooting Checklist before you continue Verify the correct cables have been used the cables are connected properly and the cable pins are not bent Check the cable for continuity or try a known good cable Refer to the peripheral s manual 3 Verify that the AC power cord is plugged into the power source and the printer Make sure that the printer power switch is on 5 Make sure that the AC outlet is working If the printer is plugged into a multiple outlet box make sure the switch on the outlet box is turned on and the circuit breaker if equipped is not tripped 6 Make sure that the printer is on line 7 Examine the printer for a paper jam 8 Run the printer internal self test if it has one to make sure that the printer is functional Refer to 10 11 12 13 14 15 78 the printer s manual for instructions Make sure that you have selected the correct port se
117. the fan assemblies b Disconnect the P2 connector of the power harness and then reconnect it c Replace the fan assemblies Reconnect the AC power cords and any telephone cables 76 Chapter 5 Troubleshooting d Restart the HP NetServer to determine whether the LEDs now become illuminated during the POST If not contact your reseller 4 f one or both LED indicators on a single module are not illuminated during the POST the module may be installed incorrectly or its light pipes may be damaged Light Pipes LED Light Pipes on Ultra2 Hard Disk Drive Module Shown for Low Profile Disk Module Check the light pipe on the module as follows a Remove the disk drive module b Inspect the light pipes for damage If a light pipe is damaged contact your reseller CAUTION The light pipes are fragile Be careful not to damage them when you inspect them or when you reinsert the module c Reinstall the disk drive module d Restart the HP NetServer to determine whether the LEDs become illuminated during the POST now If not contact your reseller Processor Problems Certain HP NetServer modules contain diagnostic LEDs that indicate memory errors processor module errors or processor voltage regulator module VRM errors 1 Remove and reseat the processor module s 2 Remove and reseat the VRM s 3 Verify that the processor speed switches are set correctly 4 Replace each of these components one at a time wi
118. tituting a known good hard disk drive 15 If the SCSI BIOS has properly identified device 0 and has installed it as drive C but cannot find a device at address 1 and in addition if no further messages are displayed it indicates the server cannot load the operating system from device 0 check the following a If a second hard disk drive is connected to the SCSI bus check it for proper address selection SCSI cable connection and proper power b Check the disk partition c Partition the hard disk drive if required 16 Use only SCSI devices without built in terminators The HP NetServer embedded controllers are terminated automatically on the hot swap cage or at the end of the SCSI cable If you are installing a SCSI device that uses a built in terminator you must remove the terminator from the device before proceeding with the installation Use only the HP NetServer SCSI cables for the SCSI hot swap subsystem 17 Check that all SCSI devices LVD low voltage differential SCSI and that no SE single ended SCSI devices have been added to the bus Hot swap drives shipped by HP are set for LVD operation Drives set for SE operation may used but they will slow down the transfer rate considerably Please refer to the user documentation for the device to determine which device you are using CAUTION Don t use high voltage differential SCSI devices they can destroy circuitry on LVD and SE devices 18 Disconnect all SCSI devices exce
119. ts 61 tools 79 Top Tools board 24 TopTools 61 107 Index transfer rate SCSI 70 trichlorethylene 55 troubleshooting 55 Troubleshooting Checklist 61 U Ultra2 hard disk drive modules 76 Ultra2 SCSI 70 Ultra 2 SCSI 22 Up Arrow front panel 15 V VAC 28 video 3D Video Modes 26 connector pinouts 17 108 memory 26 Video Monitor Problems 73 Volt Amps 28 voltage 28 VRM replacing 89 Ww Watts 28 weight system 28 Weight and Dimensions 27 width System 27 Z Z bracket 5
120. tting when you configured the printer The printer must be configured correctly for the server and for the application You may need to change some switch settings on the printer Make sure that you have not disabled the I O ports Run the Setup Utility press F2during the boot process and verify the I O port status Make sure the server s printer port is working properly by running another peripheral from that port If the printer still does not work it may have a resource conflict with another board or accessory Remove boards and accessories except the hard disk drive one at a time to isolate the conflict Check the printer for proper operation after you remove each board or accessory If an error message appears on the screen refer to Error Messages and the printer s manual for help If the system was working before you installed the accessory remove the accessory and restart the system If the problem persists replace the system board 6 Replacing Parts Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server e Use an anti static wrist strap and a grounding mat such as those included in the Electrically Conductive Field Service Grounding Kit HP 9300 1155 e Handle accessory boards and components by the edges only Do not touch any metal edge connectors or any electrical components on accessory boards e Do not wear clothing subje
121. ue to this failure DIMM management features are not available To correct this problem reset the Management Controller by powering off the HP NetServer and disconnecting the power cords for 20 seconds Reconnect the power cords and power on the HP NetServer If the error persists your system board may need to be replaced Contact your service representative 0100 A key on the keyboard has been pressed during the HP NetServer power on self test 1 Ensure that nothing was put on the keyboard during boot process and that a key was not accidentally pressed down 2 If the error persists your keyboard may need to be replaced Contact your service representative 0101 The keyboard has reported an error during its self test 1 Restart your HP NetServer 2 If the error persists your keyboard may need to be replaced Contact your service representative 0102 The system board self test has detected a general failure on the integrated keyboard controller Your system board may need to be replaced Contact your service representative 0103 The keyboard is not connected 1 Check that the keyboard connector is firmly connected 2 lf the problem persists your keyboard cable may be damaged or your keyboard may need to be replaced Contact your service representative 0105 The mouse has reported an error during its self test 1 Clean the mouse and its moving ball as described in the User s Guide 2 If the problem persists your mouse
122. ure is the same for the rack mount and the pedestal HP NetServer once you gain access to the system board assembly Processor Processor ocations Processor and VRM Locations 1 Place the system board assembly on an anti static pad 2 Unpack the processor shipping box and check the contents against its packing list CAUTION Do not remove the processor from its bag until you are ready to install it Make sure the bag remains sealed 3 Loosen the thumbscrew and open the access cover to the processor slots 4 Open the latches and remove the processor 88 Chapter 6 Replacing Parts Removing a Processor Baffle Terminator 5 Open the latches on top of the new processor 6 Align the processor being replaced over the next available slot so that the heat sink faces away from the system board for processors 1 2 and 3 and towards the system board for processors 4 5 and 6 7 Gently push down on the processor being added until it is fully seated 8 Rotate the retaining latches to seat the processor firmly in the connector 9 Close the access cover to the processor slots and tighten the thumbscrew Replacing a VRM 1 Gently pull the VRM from the socket 2 Install the new VRM by aligning the VRM with the slot Note that the component side of the VRM will face toward the system board Inserting a VRM 89 Chapter 6 Replacing Parts CAUTION Do not touch the components as you push the VRM down into the slot 3
123. xchange 5 Vot o PCI card guide I O fan support Not orderable 25 Power suppiytanswirme ozs Rear I O side air baffle Not orderable Sta Pci laton partofitem 7 T oezo PCI latch Hot Plug part of item 17 D822830206 32 144 MBfoppydskaive ses 33 33 CD ROM Tape drive mounting trays 2 pack no front panel 36 3 5 inch 9 1 GB Ultra Wide SCSI drive D4911A 7200 rpm for common tray only 29 37 3 5 inch hard drive mounting trays 3 pack non hot swap T 40 Duplex SCSI PCA Optional 41a 3 5 inch 9 1 GB Ultra Wide hot swap drive 7200 rpm 41b 3 5 inch 9 1 GB Ultra Wide hot swap drive 10000 D7049A rpm 41c 3 5 inch 18 2 GB Ultra Wide hot swap drive 10000 D6108A rpm 41d 3 5 inch 9 1 GB low profile hot swap Ultra2 drive 7200 D6106A rpm kk 41e 3 5 inch 9 1 GB low profile hot swap Ultra2 drive D6107A 10000 rpm 41f 3 5 inch 18 2 GB low profile hot swap Ultra2 drive D7174A 7200 rpm 41g 3 5 inch 18 2 GB low profile hot swap Ultra2 drive D7175A 10000 rpm 41h 3 5 inch 36 4 GB half height hot swap Ultra2 drive D8210A 10000 rpm Hot swap spacer Not orderable 45 _ Lowprofie hot swap asray oee 47 Second Hot Swap Drive Gage Optiona wassa 39 Chapter 3 Parts Information Fis Description Replacement Exchange System Board Carrier Not orderable S2 Swembaey
124. yboard cable is properly connected to the keyboard and the keyboard port 9 The keyboard is not locked and network server mode is not enabled If either the keyboard lock or network server mode was enabled in the Setup utility type in the password 2 If the server beeps several times and does not display an error message the server has experienced a fatal POST error If this happens refer to the for instructions and precautions turn off the system unplug the power cords and do the following Remove and reinsert the all NetServer PCAs and accessory boards firmly in their slots Remove and reinsert the CPU s and VRM s firmly in their sockets in the system board Remove and reinsert the memory modules firmly and correctly in their sockets Error Messages 0000 The power on self test has detected a failure limited to the system board internal functions Skipping the error message and continuing may result in unstable behavior or a system hang during the boot process In case of further errors your system board may need to be replaced Contact your service representative 0011 When the HP NetServer remains unplugged for a long period of time the battery that provides the current to keep the system date and time may become discharged 1 Check that the battery is properly inserted 2 If necessary replace the battery as described in your HP NetServer Installation Guide 3 Set time and date from the Setup utility or fr

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