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HP LaserJet 3200 User's Manual

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1. For information about how to print on special media see Printing on special media on page 109 24 Chapter 2 Getting to Know the Product EN EN Selecting items for faxing copying or scanning The product can scan items of various sizes from 2 by 3 5 inches 51 by 89 mm the size of a business card to 8 5 by 14 inches 215 by 356 mm and can fax and copy items ranging from 2 by 3 5 inches 51 by 89 mm to 8 5 by 35 inches 215 by 889 mm The product accepts bond paper onionskin paper newspaper pages magazine pages recycled paper transparencies and photographs and other items in carrier sheets Coarse papers scan more easily than smooth items Slick papers can go through the product although they may be more difficult to feed through For best results feed slick sheets one at a time and have the special media lever set correctly Perform the following actions to minimize the possibility of jams e Remove self adhesive notes e Remove staples and paper clips e Straighten any curls or wrinkles in documents before putting them into the document feeder tray e Do not insert any document with glue correction fluid or wet ink on it e Do not insert gum backed paper or labels e Place documents with tears perforations or punch holes ina carrier sheet which you can buy or make See To load special items on page 27 e Avoid multiple copy forms Selecting print media 25 Loading print m
2. 208 Chapter 8 Problem Solving and Product Maintenance Limit Check Print job is too complex You may need to print your job at 600 Error dots per inch reduce the complexity of the page or install more memory VM Error Font Error Select unlimited downloadable fonts from printer driver Range Check Font Error Select unlimited downloadable fonts from printer driver EN Restoring the factory defaults EN If you would like to change all default settings back to the factory default settings including the fax header and company name following the instructions below To reset the product 1 Press ENTER MENU 2 Use the lt or gt key to select SERICE and then press ENTER MENU 3 Use the lt or gt key to select WLTS press ENTER MENU and then press ENTER MENU again to confirm your selection Restoring the factory defaults 209 Uninstalling the software Use the procedures in this section to remove the HP LaserJet 3200 software from a Windows compatible computer and Macintosh compatible computer To uninstall the software on a Windows compatible computer The Uninstall option of the setup program allows you to remove the product and Readlris software from your computer Note To uninstall the software from Windows NT 4 0 or Windows 2000 you must log on with administrator privileges 1 Click Start point to Programs point to HP LaserJet 3200 point to Tools and then click HP LaserJet 3
3. Ll w a EI E Js 5 A Flip pages sideways portrait This is the most common layout with every printed image oriented right side up Facing pages are read from top to bottom on the left page then from top to bottom on the right page B Flip pages sideways landscape Each printed image is oriented right side up Facing pages are read from top to bottom on the left page then from top to bottom on the right page 112 Chapter 5 Printing EN Note CAUTION EN C Flip pages up landscape This layout is often used in accounting data processing and spreadsheet applications Every other printed image is oriented upside down Facing pages are read continuously from top to bottom Flip pages up portrait This layout is often used with clipboards Every other printed image is oriented upside down Facing pages are read continuously from top to bottom Use the instructions below to manually print on both sides of paper To print on both sides of paper When using a Windows compatible computer or a Macintosh compatible computer this option is not available with the PostScript printer driver that is provided with the product Do not print on both sides of labels transparencies or vellum Jamming and damage to the printer might result 1 Gain access to the printer driver see Gaining access to the printer driver on page 105 Click the Finishing ta
4. Ethernet A common type of local area network recognized as the industry standard Ethernet is also known as IEEE 802 3 Information is broken into packets that are transmitted in order until they arrive at the destination without colliding with any other packet A network node is either transmitting or receiving a packet at any instant expand A process to restore a collapsed sticky note from an icon to its original size 263 fax An abbreviation for facsimile The electronic encoding of a printed page and the transmission of the electronic page over a telephone line The product software can send items to electronic fax programs which require a modem and fax software fax functions Fax related tasks you do from the control panel that only affect the current job or that you only do once before returning to the Ready state such as clearing memory These functions are in their own section in the control panel menu fax settings Fax related items that when you set or change them continue to use the choice you make until you change them again An example would be the number of times you set for the product to redial a busy number These settings are in their own section of the control panel menu file format The way the contents of a file are structured by a program or group of programs gif Graphics Interchange Format an image used by CompuServe and other online formats grayscale Shades of gra
5. Try sending to another fax machine Connect the product to a different phone line and try sending Also try connecting a phone directly to the phone line and making a call to check the phone line The product is receiving faxes but is not sending them If your product is on a PBX system the PBX system might be generating a dial tone the product cannot detect There might be a poor phone connection The fax machine to which you are sending might be malfunctioning Your phone line might not be working Disable the detect dial tone setting See Changing the detect dial tone setting on page 85 Try again later Try sending to another fax machine Connect the product to a different phone line and try sending Also try connecting a phone directly to the phone line and making a call to check the phone line Outgoing fax The product will automatically redial a fax To stop the redials while the product is calls keep number if the redial on busy option is set dialing press STOP CLEAR dialing to on See Changing how the product redials on page 83 if you need to change the setting One touch The one touch key speed dial code or _ Print a one touch speed dial and group keys speed group dial code might not be programmed dial report see Printing a one touch dial codes or Or Programmed properly speed dial and group dial report on group dial page 47 to see whic
6. To e mail in an alternative mode 1 Load the item into the document feeder tray 2 Use the HP LaserJet Director or software to scan the document to the desktop or document viewer Save the file in the format you want Open your e mail program and attach the file as you normally would Sending scanned items as e mail attachments 145 146 Chapter 7 Scanning EN Problem Solving and Product Maintenance Introduction This section offers solutions to problems that can occur while using this product It also provides maintenance tasks to optimize product functionality Note Most answers for software related issues are in the software Help If the information in this section does not solve your problem try to print a fax activity log or fax call report and then contact HP EN Introduction 147 General troubleshooting checklist If the product does not work properly first verify the following e The Ready green light is on and not blinking If the Error yellow light is blinking check the control panel display for a message e No error messages appear on the computer screen or on the product s control panel display e The power cord is securely connected to the product and plugged into a live electrical outlet e The parallel cable or the USB cable between the product and the computer or the HP JetDirect print server is connected securely or functioning properly To check try connecting a different size C par
7. and then press 3 Use the lt or gt key to select and then press ENTER IMENU to confirm your selection Faxing using the software 99 Note Once the Stop Receive to PC setting has been selected any faxes still in the product s memory are printed Customizing your own fax cover sheet E You can use the HP LaserJet Cover Page Editor to customize a fax cover sheet for all your outgoing fax transmissions With the HP LaserJet Cover Page Editor you can add text and images along with special fields that define such attributes as who the fax is for who it is from the date and how many pages are in the fax Note See the software Help for more information about fax cover sheets To customize your own fax cover sheet Windows 1 a A OO N a Click Start point to Programs point to HP LaserJet 3200 and then click HP LaserJet Cover Page Editor From the File menu select New Select a standard page dimension Select the page orientation either Portrait or Landscape Click OK Add objects to your fax cover sheet To add a special field select one from the Special Fields list and click Add to Page To add an image from the Image menu select Insert Image To add text click one of the text tools from the Graphic toolbar click on the image and enter the text To add drawing objects click one of the shape tools from the Graphic toolbar click the image and draw the shape To mov
8. 3 Use the lt or gt key to select MENU and then press ENTER 4 Use the lt or gt key to select and then press ENTER MENU MENU to save your selection Advanced receive fax features and settings 97 Faxing using the software This section contains some instructions about sending and receiving faxes using the software that came with the product as well as creating your own cover page All other software related topics are covered in the software Help See the following topics in this guide to learn more about how to fax using the software e Sending faxes from the software e Receiving faxes to your computer e Customizing your own fax cover sheet Note The HP LaserJet Director and HP LaserJet Document Manager are not supported for Microsoft Windows 95 therefore you cannot fax using the software Sending faxes from the software LIE You can fax electronic documents from your computer if e the HP LaserJet product is connected directly to your computer or connected to your computer over the network using an HP JetDirect print server e the software is installed on your computer and e you are using Microsoft Windows 98 2000 or NT 4 0 or Mac OS 8 6 or 9 0 To send a fax from the software The following are typical steps required to send a fax 1 Select a document to fax Documents can be opened in the HP LaserJet Workplace on Macintosh compatible computers opened in the HP La
9. Device Display ji Add gt gt Archive ARCHIVE Edt pea CUSTOM Eel Custom OCR OCR Remove Unused Unused M Display the Director when paper is loaded in the document feeder on the device Cancel Apply Help 4 Select an item from the Destination list and then click the Add button Click the Edit button Type the name of the destination how you want it to appear on the control panel display in the Application Destination Name box If the destination you are adding is an e mail address type the e mail address in the Email Address box 7 Repeat steps 4 through 6 for other destinations Mac OS 1 Open the HP LaserJet Director by double clicking the alias for the EN HP LaserJet Director that appears on the desktop as shown below By AP Beene Scanning from the product control panel 141 2 Click the Customize button on the HP LaserJet Director a Copy 3 Inthe General tab click Allow initiating a scan from the device to select this option 4 Select an item from the list and then click Apply Note You can choose only one destination for the SCAN key on the device 5 Click OK to close the Customization dialog box Scanning with TWAIN enabled software Note If you are using Windows 95 and want to scan documents you will have to use TWAIN compliant software For all other operating systems using TWAIN compliant software is optional The product is TWAIN co
10. The tools and options described in the sections listed below are available only through the software that came with the HP LaserJet 3200 product e Using the HP LaserJet Director e Using the HP LaserJet Document Manager Windows or the HP LaserJet Workplace Mac OS For more detailed information about how to use the tools or options see the software Help Using the HP LaserJet Director If your computer is directly connected to the product the computer is on and you have installed the software the HP LaserJet Director appears when you load a document into the document feeder tray The HP LaserJet Director is not supported for Microsoft Windows 95 The HP LaserJet Director is a shortcut toolbar that allows you to process documents quickly using HP LaserJet 3200 tools such as the scanner copier and fax machine If you would like the HP LaserJet Director to not appear when a document is loaded into the document feeder tray see To turn off the HP LaserJet Director on page 34 If the product is connected to your computer using a supported HP JetDirect print server the HP LaserJet Director will not appear when a document is loaded into the document feeder tray To open the HP LaserJet Director in Microsoft Windows click the HP LaserJet Director icon on the taskbar as shown below lt b Al 5 11PM A 32 Chapter 2 Getting to Know the Product EN To open the HP LaserJet Director in the Mac OS double click the a
11. e Ifthe fax number you are calling has a one touch key press that key Ifthe fax number you are calling has a speed dial code press SPEED DIAL enter the speed dial code using the numeric keys and then press ENTER MENU e Ifyou are calling multiple recipients assigned to a group dial code press the one touch key for the group or press SPEED DIAL and the group dial code for the group and then press ENTER MENU When dialing using the numeric keys include any pauses or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or a long distance prefix See Using dialing characters on page 78 for more information 2 Press ENTER MENU 3 Repeat steps 1 and 2 to continue entering numbers Or s Go to the next step 4 Load the document into the document feeder tray 5 Adjust any options such as contrast or resolution 6 Press FAX SEND The product sends the fax to each fax number If a number in the group is busy or does not answer and the redial settings are not set correctly the product might not redial that number If multiple redial attempts fail the product will update the Fax Activity log with the error and then proceed to the next number in the group The fax activity log feature is not supported for Microsoft Windows 95 but you can print the fax activity log using the control panel See Printing the fax activity log on page 43 58 Chapter 4 Faxing EN
12. 3 Use the lt or gt key to select Fr MENU 4 Press ENTER MENU to select 5 Use the lt or gt key to select amp MENU and then press ENTER 6 Use the lt or gt key to select MENU and then press ENTER 74 Chapter 4 Faxing EN Note EN 7 Using the numeric keys enter the number you want to associate with this group and press ENTER MENU Choosing 1 through 10 also associates this group with the corresponding one touch key Using the numeric keys enter a name for the group To do so repeatedly press the numeric key for the letter you need until the letter appears See Using dialing characters on page 78 for a list of characters For example if the first letter you need is a C press 2 repeatedly until a appears Press gt to go to the next space After the name of the group has been typed press ENTER MENU To delete a letter press gt until you reach the space to the right of the letter and then press BACK SPACE 9 10 11 12 Press the one touch key or choose the speed dial code for the member you want and then press ENTER MENU Press ENTER MENU again to confirm the addition Repeat step 9 for each member you want to add When finished press STOP CLEAR If you have more group dial codes to enter press ENTER IMENU and repeat steps 1 through 12 For instructions about using a group dial code to send a fax see Sending faxes to multiple recipients on
13. AaBbCc See Tire tracks See Vertical See Gray See White See Curl or on page 194 white lines on background on spots on black wave on page 191 page 189 on page 191 page 192 See Black See Blank page on pages on page 192 page 193 182 Chapter 8 Problem Solving and Product Maintenance EN Light print partial page Aa Cc Aa Cc Aa Cc Aa Cc Aa Cc The toner cartridge might be low Replace the toner cartridge Light print entire page ok If you are printing use the Finishing tab in your printer driver to turn EconoMode off 2 Atthe control panel use the 0 menu to increase the toner density setting The contrast setting might be set to a lighter setting Try using a different type of media Sent faxes too light or too dark The contrast might not be set correctly Adjust the contrast and resolution settings from the control panel or from the HP LaserJet Director EN Resolving image quality problems 183 Edges of image not printing aBbCc AaBbCc AaBbCc ABobCc AARDCC The product cannot print all the way to the edge of the media The product has a minimum margin of 0 25 in 6 4 mm on each edge If printing or copying the reduction setting might be set incorrectly e For printing check the reduction setting in the Print window from within the program you are using e For copying check the reduction setting on the control
14. No No No No Not No No No aPC fax Network Network Network jJ available Network Network Network users users users to network users users users cannot cannot cannot users cannot _ cannot cannot receive receive receive PC receive receive PC receive PC PC faxes PC faxes faxes PC faxes faxes faxes Sending a Yes No Phone Yes No Not Yes Yes Yes PC fax line isin Sends available Sends use when first to network when first fax job users fax job ends ends 16 Chapter 2 Getting to Know the Product EN If the Can I product Senda Receive a Send a Receivea Senda_ Scan to Copy is print job paper fax paper fax PC fax PCfax the PC Scanning Yes Yes No No Not Yes No No Document available Document Document feeder tray to network feeder tray feeder tray is in use users is in use lis in use EN What you can do with the product 17 Identifying product components 18 The topics in this section familiarize you with the control panel and how to use it They also provide graphics of the product to help identify the different external hardware parts e Control panel lights and keys e Using the control panel menu structure e Identifying hardware parts Control panel lights and keys The lights on the control panel provide the status of the product and the keys are used to fax paper based documents make copies sca
15. PowerSave mode Not only does this save natural resources but it also saves money without affecting the high performance of this product This product qualifies for ENERGY STAR which is a voluntary program to encourage the development of energy efficient products r ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency 240 Chapter A Specifications EN Toner consumption Depending on the type of printer driver you have you may be able to select a draft mode which uses about 50 less toner thereby extending the life of the toner cartridge This is only available using printer driver properties when printing or making copies from the software Paper use Depending on the type of program you use you may be able to print two or four document pages on each printed page This N up printing practice and the printer s manual duplex capability two sided printing reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards to enhance the ability to identify plastics for recycling purposes at the end of the product s life LaserJet Printing Supplies In many countries this product s printing supplies e g toner cartridge drum fuser can be returned to HP through the HP Planet
16. configured for the correct port The computer parallel port might not adequately support bidirectional communication The product might not be receiving adequate power or there are voltage fluctuations Another device might be interfering The parallel or USB cable is defective or the parallel or USB port on the computer is malfunctioning Allow extra time for the computer to send the image Resume printing from the Printers window Disconnect and reconnect the parallel or USB cable between the product and the computer Check the printer selection menu in your program to see if you selected the correct product Check your software s printer selection menu to make sure it is connected to the correct port If your computer has more than one parallel port make sure the parallel cable is connected to the correct one Ensure that the computer has a parallel port with a bidirectional data bus EPP or unidirectional ports are not supported Change the parallel port mode setting in the computer s basic input output system BIOS HP recommends setting it to ECP or bidirectional but other modes might also work For instructions about changing the setting see the computer documentation or contact the computer manufacturer Plug the product into a different power source If there is another device connected to the computer parallel or USB port disconnect it and connect the product directly to the computer
17. gt key to select one of the choices from the second Submenu and press ENTER MENU Identifying product components 19 Control panel main menu and first submenu The following lists the choices in the control panel main menu and the corresponding first submenu Main Menu Submenu 20 Chapter 2 Getting to Know the Product EN EN Identifying hardware parts The two graphics that follow show the external hardware parts of the product a fF O N Front paper path door Document output slot Document release door control panel Printer door Printer door release latches Identifying product components 21 Document feeder tray 6 7 Paper output bin 8 Single sheet input slot 9 Paper input tray 10 Paper input guides 11 Special media lever 22 Chapter 2 Getting to Know the Product EN Selecting print media EN In this section you will find information on e Selecting media to print e Selecting items for faxing copying or scanning Selecting media to print If available in your area HP recommends that you use HP LaserJet or HP Multipurpose paper because it has been designed specifically for use with your product use or paper that meets HP s specifications You can use paper with up to 100 recycled fiber content if it meets HP s specifications To order HP paper or the Print Media Guide for HP LaserJet printers see Ordering parts on page 257 Highly textured stock such as linen m
18. information form to ensure the most accurate repairs Shipping damage resulting from inadequate packaging is the customer s responsibility See Repackaging guidelines below Repackaging guidelines e Remove and retain the toner cartridge e f possible print a self test page see Printing a configuration report before you turn off the unit and send the self test report with the unit e Include the completed copy of the Service information form below Note on the form which items were returned e Use the original shipping container and packaging materials if possible e Include samples that illustrate the problems you are having if applicable e Include five sheets of the paper or other media that are causing trouble in printing scanning faxing or copying Warranty information 247 Service information form Who is returning the equipment Person to contact Date Phone Alternate contact Phone Return shipping address Special shipping instructions What is being sent Model number Serial number Please attach any relevant printouts when returning equipment Do not ship accessories that are not required to complete the repair manuals cleaning supplies etc What needs to be done 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Is the failure repeatable 2 If the fai
19. 1 Do one of the following Press SPEED DIAL and enter an unprogrammed speed dial code and press ENTER MENU Or Press an unprogrammed one touch key The control panel display will notify you that the speed dial code or one touch key has not been programmed 2 Press the ENTER MENU to program the speed dial codes or one touch key 3 Enter the fax number and then press ENTER MENU Include any pauses a hook flash or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix See Using dialing characters on page 78 for more information When entering a fax number you can use a comma for a pause use the letter R if you want the product to wait for a dial tone and use the letter W for a hook flash 4 Enter a name for the fax number To do so repeatedly press the numeric key for the letter you need until the letter appears See Using dialing characters on page 78 for a list of characters For example if the first letter you need is a C press 2 repeatedly until a C appears Press gt to go to the next space 5 Press ENTER MENU to save the information 56 Chapter 4 Faxing EN Note Hint EN Sending faxes to multiple recipients et CPR Ie 5 Bs i You can send a paper fax to several fax numbers at once If you want to send a fax to a group of fax numbers you have assigned to a group dial c
20. 18 languages changing 41 letters entering 80 lights 18 menu structure 19 47 programming one touch keys 56 programming speed dial codes 56 converting scans to text 138 Copy key 19 copy quality See also image quality troubleshooting defaults adjusting 126 Copy Setup menu 20 copying black and white 121 collating by default 121 color 122 contrast adjusting 122 contrast default settings 126 contrast troubleshooting 165 control panel key 19 default size 127 enlarging 123 faxing during 14 16 grayscale 121 HP LaserJet Director button 34 loading media 26 media selecting 25 menus for 20 multiple tasks during 14 16 number of copies default 129 originals loading 26 printing during 14 16 quality adjustments 123 EN EN reducing 123 scanning during 14 16 specifications 230 speed 230 troubleshooting 164 cover sheet 100 creases troubleshooting 193 curling preventing 31 171 troubleshooting 192 custom sizes printing on 117 Customer Care HP 251 customer support See also websites HP Customer Care 251 ordering parts 257 repair services 247 sales and service offices 253 service information form 248 software ordering 259 customize button 34 D darkness See contrast date fax header changing 79 invalid 199 menu for 20 Date Time Header menu 20 day entering on fax header 79 declaration of conformity 239 default settings adjusting 38 copying 125 faxing 81 restoring 41 defaults restoring 209 delaying f
21. 30 seconds then reconnect the power cable and wait for the product to initialize If the message does not clear the product will need service The product has experienced an internal hardware error Disconnect the power cable from the product wait at least 30 seconds then reconnect the power cable and wait for the product to initialize If the message does not clear the product will need service The product has experienced an internal hardware error Disconnect the power cable from the product wait at least 30 seconds then reconnect the power cable and wait for the product to initialize If the message does not clear the product will need service The product has experienced an internal hardware error Disconnect the power cable from the product wait at least 30 seconds then reconnect the power cable and wait for the product to initialize If the message does not clear the product will need service The product has experienced an internal hardware error Disconnect the power cable from the product wait at least 30 seconds then reconnect the power cable and wait for the product to initialize If the message does not clear the product will need service EN Resolving control panel error messages 195 Cause Solution The product has experienced an internal hardware error Disconnect the power cable from the product wait at least 30 seconds then
22. A high percentage of incorrect characters appear in an item that was converted with the OCR link The accuracy of the OCR link depends on the quality size and structure of the original document and on the quality of the scan itself To obtain the best possible results when using the OCR link choose the scan setting for text and process only crisp clear text Tables spreadsheets and handwriting do not translate well Scan text using the 300 dpi 1 bit per pixel setting See About OCR software on page 138 Print a document from a word processing program scan it and then OCR it to see if the results are better Calibrate the scanner See Cleaning the scanner path on page 213 168 Chapter 8 Problem Solving and Product Maintenance EN Problem Cause Solution Items loaded in the document feeder tray fall forward out of the tray The items are on very lightweight media Do not try to pull the page out because you can damage the scanner To remove the page see Clearing jams from the scanner path areas on page 177 Then curl or roll the item in the direction of the printed side unroll it and reload the item EN Resolving scanning problems 169 Resolving paper feed problems Use the sections listed below resolve paper feed problems e Clearing jams from the printer path areas e Clearing jams from the scanner path areas Clearing jams from the
23. Note Hint EN Sending a fax at a future time et Ss Sle You can schedule a fax to be sent automatically at a future time to one or more people When you complete this procedure the product scans the document into memory and returns to the Ready state so you can do other tasks This feature is not supported for Microsoft Windows 95 If the product cannot transmit the fax at the scheduled time it is indicated on the fax call report if that option is turned on or logged in the fax activity log This can happen in the case of a no answer or if a busy results in the failure of redial attempts See Setting when the fax call report prints on page 45 or Printing the fax activity log on page 43 for more information If you have set a fax to send at a future time but need to add something to it you can send the additional information as another job All faxes scheduled to go to the same fax number on the same date and time are delivered as individual faxes If a power failure occurs any pending faxes will need to be rescheduled To send a fax at a future time 1 Load the document into the document feeder tray 2 Press ENTER MENU 3 Use the lt or gt key to display ENTER MENU and then press 4 Press ENTER MENU to select MENU F and press ENTER 5 Use the numeric keys to enter the start time If you are set toa 12 hour clock use the gt key to move the
24. Overall specifications e Faxing specifications e Printing specifications e Copying specifications e Scanning specifications Overall specifications Physical Height 10 8 in 272 mm Depth 15 4 in 390 mm Width 15 1 in 384 mm Weight cartridge installed 23 4 Ib 10 6 kg Electrical Power requirements 100 to 127 volts 10 50 to 60 hertz for 110 volt units 220 to 240 volts 10 50 hertz for 220 volt units Power consumption Continuous copy mode 135 watts Idle mode 7 watts Minimum recommended circuit capacity 4 2 amps 110 volts 2 amps 220 volts Idle power 7 watts Environmental Operating working or standby Temperature 15 to 32 5 C Humidity 10 to 80 relative humidity no condensation Storage unplugged Temperature 20 C to 40 C toner cartridge 20 C to 60 C device Humidity 10 to 90 relative humidity no condensation Location Place product on sturdy level surface in a well ventilated area Memory Memory 8 megabytes MB HP LaserJet 3200 and 3200se 16 MB HP LaserJet 3200m 228 Chapter A Specifications EN Faxing specifications Description Specification Fax transmission speed 3 seconds page ITU T Test Image 1 Margins for printed pages 25 in 6 3 mm right and left 2 in 5 08 mm top and bottom Fax compatibility ITU Group 3 ECM Fax coding scheme
25. Partners Printing Supplies Environmental Program An easy to use and free takeback program is available in more than 25 countries Multilingual program information and instructions are included in every new HP LaserJet Toner Cartridge and Consumables package HP Printing Supplies Environmental Program Information Since 1990 the HP Printing Supplies Environmental Program has collected more than 31 million used LaserJet toner cartridges that otherwise may have been discarded in the world s landfills The HP LaserJet toner cartridges and consumables go to a collection center and bulk shipped to our recycling partners who disassemble the cartridge for recycling Materials are separated and converted into raw materials for use by other industries to make a variety of useful products For more information on the HP Printing Supplies Environmental Program please contact your local HP Sales and Service Office Environmental product stewardship program 241 Returns For a more environmentally responsible return of used cartridges and consumables HP encourages the use of bulk returns Simply bundle two or more cartridges or consumables together and use the single pre paid pre addressed United Parcel Service UPS label that is supplied in the package For more information in the U S or Canada call 1 800 340 2445 U S or 1 800 387 3867 Or visit the HP LaserJet Supplies website at http Awww ijsupplies com planetpartners Fo
26. Use the lt or gt key to select the ring pattern you want the product to use when answering incoming fax calls and then press ENTER MENU to save your selection If you have an answering machine or computer voicemail connected to this line for the other phone number on the single ring pattern make sure the product s rings to answer is set to a ower number than the rings to answer on the answering machine or voicemail If it is not the product will be unable to receive fax calls 92 Chapter 4 Faxing EN EN Enabling an extension phone Se els cl With this setting turned on you can alert the product to pick up the incoming fax call by pressing 1 2 3 sequentially on the telephone keypad The default is Yes Turn this setting off only you have a service from your telephone company that also uses the 1 2 3 sequence and the service will not work because of the conflict 1 2 Press ENTER MENU i and then press ENTER F and then press ENTER MENU Use the lt or gt key to select ENTER MENU HE and then press MENU to save your selection Advanced receive fax features and settings 93 Changing the silence detect mode This setting controls whether or not you can receive faxes from older model fax machines that do not emit a fax signal during fax transmissions At the time of this publication these silent model fax machines represented ver
27. Yes Yes Yes ifa apaper whenfax Phone Sends Phone _ Sends print job is fax printing line is in when first line isin when first not ends use fax job use fax job activated ends ends Sending a Yes No Yes No Yes Yes ifthe Yes if the paper fax Phone Sends Phone Sends document document line isin when first line isin when first feeder tray feeder tray use fax job use fax job is not in is notin ends ends use use Copying Yes Prints Yes Yes ifthe Yes Yes Yes ifthe No when Prints document document Wait until copying when feeder tray feeder tray print job ends copying lis notin is notin ends ends use use 14 Chapter 2 Getting to Know the Product EN If the Can I product Senda Receive Send a Receive Send aPC Scan to Copy is printjob a paper paper fax a PC fax fax the PC fax Receiving No No No Sends No No Sends No No a PC fax Phone when first Phone when first line is in fax job line isin fax job use ends use ends Sending a Yes No Yes No Yes Yes Yes PC fax Phone Sends Phone Sends line isin when first line is in when first use fax job use fax job ends ends Scanning Yes Yes No Yes Yes No No Document Document Document feeder tray feeder tray feeder tray is in use is in use is in use EN What you can do with the product 15 When the product is connected to a network This ta
28. be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 7 NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network i
29. but that they do not crinkle or bend the media The product in most cases reprints the jammed page and finishes the remainder of the job Once your job has finished printing check it to make sure all pages printed To clear a jam from the interior area 1 Ifthe jam is not visible in the input area use the two printer door release latches to pull open the printer door the front paper path door opens automatically whenever the print door is opened 174 Chapter 8 Problem Solving and Product Maintenance EN 2 Remove the toner cartridge Be sure to protect it from light while it is outside the product CAUTION Avoid touching the long black sponge roller inside the product Touching it can degrade output quality 3 If the jam is in the toner cartridge area but has not reached the fuser and roller area reach inside and carefully pull the sheet straight forward and out CAUTION Do not pull the sheet straight up This can damage the printer CAUTION Only use your hands to remove jammed media Using other objects can damage internal parts 4 Ifthe jam is between the rollers grasp the sheet with both hands and slowly pull it straight up and out EN Resolving paper feed problems 175 5 If the jam has entered the front output slot grasp the sheet and carefully pull it straight up and out 6 Ifthe jam is only visible from the front of the front output slot raise the front cover part way with one hand With the o
30. by a PC The product cannot transmit scanned information to a PC Wait until the PC scan has finished cancel the scan from the PC software or press STOP CLEAR Check the PC connection cable and try the scan again The one touch key or speed dial code has not been programmed and therefore cannot be added to a group Choose a speed dial code to which you have already assigned a fax number To check which speed dial codes have been programmed see Printing a one touch speed dial and group dial report on page 47 EN Resolving control panel error messages 201 Common Macintosh problems This section covers the following common Macintosh problems Problems in the Chooser Printing errors USB problems Selecting an alternate PPD Renaming the printer driver Resolving PostScript Errors 202 Chapter 8 Problem Solving and Product Maintenance EN Problems in the Chooser Note For more information about the Chooser see the Mac OS Help on your computer Problem Cause Solution The printer driver Software was not installed correctly Make sure you are using a high icon scan icon or fax icon does not appear in the Chooser quality cable Make sure the product is on the correct network Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then choose the correct network Reinstall the product software The printer driver does
31. check box 6 Select whether you want to scan all pages at once or scan page by page If you choose to scan all pages at once click Scan The edits are saved and the rest of the pages are scanned automatically The entire document is sent to the destination If you send a scanned document to a file a printer or an e mail application a secondary dialog box appears and prompts you for additional information Or If you choose to scan page by page continue to the Working with scanned items section starting on page 136 Mac OS 1 Place the item into the document feeder tray If the product is connected directly to your computer and the HP LaserJet Director opens after you insert an item into the document feeder tray proceed to step 3 Or If you are on a network or the HP LaserJet Director does not automatically open continue to step 2 2 Double click the alias for the HP LaserJet Director that appears on the desktop as shown below By AS AP OER 134 Chapter 7 Scanning EN 3 Click Scan on the HP LaserJet Director The HP LaserJet Scan Control Viewer dialog box appears 4 Select a scan destination To select the color scanning option click Scan in color The product automatically scans the selection in black and white if this option is not selected 6 Select whether you want to scan all pages at once or scan page by page If you choose to scan all pages at once click Scan The edits are saved and t
32. choose to have incoming faxes routed to your computer if it is directly connected to the product or to another fax machine This section provides an overview of faxing capabilities from the control panel as well as information about fax default settings You can find out what product settings are currently selected by printing a configuration report see Printing a configuration report on page 48 Introduction 53 Sending faxes This section contains the following topics Sending faxes to one recipient Quickly programming speed dial codes or one touch keys Sending faxes to multiple recipients Sending a fax at a future time Redialing manually Using the Contrast button to adjust the contrast for the current fax or copy job Adjusting the resolution for the current job Resolution options Canceling the current fax job Canceling a fax job using Fax Job Status 54 Chapter 4 Faxing EN Hint Note Hints EN Sending faxes to one recipient et Ss Sle This procedure details how to send a fax to one recipient If you want to improve the quality of a paper document before faxing it scan the document first and straighten or clean the image Then send it as a fax from the software See the software Help for more information To send a fax 1 Dial the fax number using one of the following methods Use the numeric keys e Ifthe fax number you are calling has been ass
33. click from an MS box might be selected for other printer the My Computer icon and then double DOS program drivers on your computer click the Printers icon Double click the running in icon for the first printer and then click the Windows this Details tab If there is a Port Settings message button click it In the dialog box that opens clear the Spool MS DOS Print appears Jobs check box If there is no Port There was an error writing to LPT1 for the printer name of a printer unknown or it is blank Cannot access a port Settings button or clicking it did not open a dialog box then that printer is not interfering Repeat the procedure for all other printers on the computer except for the product 162 Chapter 8 Problem Solving and Product Maintenance EN Printing problems when using MS DOS Use the information in this section to troubleshoot printing problems when printing from MS DOS To establish basic communication to the product 1 For Windows 95 and 98 click Start and then click Shut Down 2 Click Restart the computer in MS DOS mode 3 Atthe command prompt type Dir gt PRN and then press ENTER on the keyboard 4 Refer to the responses from the computer and possible solutions in the table below Response from computer Results or needed action Command prompt returned to computer The product begins printed the document and then after pressing ENTER on your prints a listing of t
34. copies to any value from 1 to 99 See Changing the default number of copies on page 129 In the rare instance that the document does not fit into memory when making multiple copies only one copy will print and the control panel will notify you of the problem To resolve the problem try the following alternatives e Make just one copy at a time e Turn off the collation e Split the job into smaller jobs containing fewer pages Use the HP LaserJet Director to make the copies Copying tasks 121 Note To make black and white copies 1 Load the document into the document feeder tray 2 Adjust any options such as contrast or copy size 3 If you are making only one copy press Copy Or a If you are making multiple copies enter the number of copies you want and press COPY Making color copies m You can create color copies by using the product to scan the original and then using a color printer to print multiple copies The HP LaserJet 3200 does not print in color See the software help for more information about how to make color copies Using the Contrast button to adjust the contrast for the current fax or copy job LS gt lt The contrast setting affects the lightness or darkness of an outgoing fax as it is being sent or the resulting copy Using the following procedure changes the contrast for the current job only After the fax has been sent or the copy is made the contrast set
35. cursor past the fourth P M and then press ENTER MENU Or If you are set to a 24 hour clock press ENTER MENU Sending faxes 59 Note 6 Use the numeric keys to type the date and then press ENTER MENU Or i Accept the default date by pressing ENTER IMENU 7 Type the fax number enter the speed dial code or press the one touch key This feature does not support ad hoc groups Press ENTER MENU or FAX SEND The product scans the document into memory and sends it at the designated time Redialing manually 3 If you want to send another document to the last fax number dialed use the following procedure to manually redial If you are trying to resend the same document you sent the first time you will probably want to wait until the automatic redials have stopped or you have stopped them yourself Otherwise the recipient might get the fax twice once from the manual redial attempt and once from one of the automatic redial attempts To stop the current redial attempt for a fax see Canceling the current fax job on page 64 To cancel all pending automatic redial attempts for a fax see Canceling a fax job using Fax Job Status To change when the product redials see Changing how the product redials on page 83 To redial manually 1 Load the document into the document feeder tray 2 Press REDIAL PAUSE 3 Press FAX SEND The product redials the last number and attempts to send the fax 60 Chapter
36. dpi the document is more important than the quality of words e Only a few fax machines receive at this mode Fax machines that do not will receive at the highest supported resolution e The document will be scanned as a halftone image which simulates shades of gray at up to 300 by 300 dpi e This setting requires the longest transmission time Draft Available only by pressing RESOLUTION on the control panel This setting provides the same quality as the Standard setting EN Sending faxes 63 Canceling the current fax job S7 Use this procedure to stop a single fax currently dialing or being transmitted or received To cancel the current fax job Press STOP CLEAR on the control panel Any pages that have not already been transmitted are canceled Canceling a fax job using Fax Job Status S7 Use this procedure to cancel a fax that e s waiting to redial after a busy signal or no answer e Is going to a group of numbers e Is scheduled to be sent at a future time To cancel a fax job using Job Status 1 Press ENTER MENU 2 Press ENTER MENU to select FAX JOE 3 Use the lt or gt key to scroll through the pending jobs until you reach the job you want to clear Press ENTER MENU to select the job you want to cancel Press ENTER MENU to confirm that you want the job to be canceled 64 Chapter 4 Faxing EN Receiving faxes Note EN You can receive faxes to the product or to your computer In general incomi
37. g m2 17 43 24H 29 35 39 64 g m2 20 50 28H 34H 42 46 75 g m2 21 54 30 36 44 49 80 g m2 24H 60 33 41 50 55 90 g m2 27 68 37 45 55 61 100 g m2 28 70 39 49 58 65 105 g m2 29 74 41 50 61 68 110 g m2 32H 80 44 55 67 74 120 g m2 36 90 50 62 75 83 135 g m2 39 100 55 67 82 91 148 g m2 40 101 55 68 83 92 150 g m2 43 110 60 74H 90 100 163 g m2 45 115 63 77 94 104 170 g m2 47 119 65 80 97 108 176 g m2 51 128 70 86 105 117 190 g m2 53 134 74H 90 110 122 199 g m2 54 137 75 93H 113 125 203 g m2 58 146 80 98H 120 133 216 g m2 65 165 90 111 135 150 244 g m2 66 169 92H 114 138 154 250 g m2 67 171 94 115 140 155 253 g m2 70 178 98 120 146 162 264 g m2 72 183 100 123 150 166 271 g m2 232 Chapter A Specifications EN Transportation Refer to Non operating Magnetic Field Emissions IATA Packaging Instructions 902 Laser safety statement WARNING EN The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States This printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Sinc
38. group dial codes 2 20000 ce eeeee 70 Programming speed dial codes and one touch keys 71 Programming a one touch key for alternate long distance 73 Programming group dial codes 2 005 74 Deleting all soeed dial codes one touch keys and group dials codes 00000c ee eee 76 Using Manual Dial a araa ia aaa E R 77 Sending a fax by dialing from atelephone 77 Inserting a pause or wait into a fax number 78 Using dialing characters 0000 ccc eeeeee 78 Changing the information in the fax header 79 Changing the default contrast and resolution for outgoing faxes 1 2 ee ee 81 Selecting tone or pulse dialing mode 82 Changing how the product redials 004 83 Inserting a dial prefix 0 0 00 cee eee 84 Changing the detect dial tone setting 85 EN Advanced receive fax features and settings 86 Using fax forwarding 0 000e eee eee eee 87 Requesting a fax from another fax machine polling 88 Clearing faxes from memory 0 000 eee 89 Changing how the product answers incoming faxes 90 Changing answer ring patterns www we ee ee 91 Enabling an extension phone 055 93 Changing the silence detect mode 4 94 Changing autoreduction for incoming faxes 95 Enabling stamp recei
39. input bin See paper input tray paper input guides adjusting 173 identifying 22 paper input support part number 257 paper input tray capacity 24 231 default sizes adjusting 38 feeding problems with 173 identifying 22 loading 28 paper jams See jams paper output bin capacity 231 identifying 22 paper output support part number 257 paper path front door 21 parallel cables ordering 257 troubleshooting 160 parallel ports connecting to 152 troubleshooting 160 part numbers 257 parts identifying control panel 18 printer path 21 scanner path 21 parts replacement ordering 257 paths output selecting 31 printer 21 scanner 21 patterns ringing 91 pauses inserting 19 78 PBX systems dialing from 55 troubleshooting 153 PC receiving to 99 PCL font list printing 49 percentage copy size 127 phone books electronic uninstalling 210 using 55 phone cords 149 phone lines fax tones 65 splitters 150 troubleshooting 153 types of 150 phone numbers HP Sales and Service offices 253 ordering parts 257 photo fax resolution 63 Photo quality 126 photographs loading 27 plastics recycling 241 polling faxes clearing 89 instructions for 88 ports See parallel ports postcards printing 110 PostScript font list printing 49 power consumption 228 240 power loss pending faxes affect on 59 power troubleshooting 160 prefixes dialing 84 preventing jams 25 28 29 print cartridges See toner cartridges print jobs stopping 111 p
40. international 78 pauses inserting 78 fax reports first page thumbnail including 46 printing 45 stopping 152 Fax Settings menu 20 fax sounds adjusting volume 39 fax tones receiving signal 65 silent detecting 94 Fax Send key 19 faxes activity logs printing 43 autoreduction setting 95 blocked number logs printing 48 call reports printing 45 canceling 64 clearing from memory 89 confirmation report 45 contrast defaults adjusting 81 contrast job settings adjusting 61 cover sheet customizing 100 default paper size 38 delayed sending 59 delayed clearing 89 deleting from memory 89 error correction settings 97 extension phones receiving from 93 feeding problems 152 forwarding 87 margins 229 not printing 158 polling 88 receiving 65 EN receiving to computer 99 reports printing all 50 reprinting 66 requesting 88 resolution defaults adjusting 81 resolution job settings adjusting 62 sending 55 57 stamping enabling 96 stopping 64 transmission times 62 troubleshooting 152 faxing See also dialing ad hoc groups 58 canceling 64 contrast adjusting 61 control panel key 19 copying during 15 16 cover sheet customizing 100 delayed sending 59 error correction settings 97 extension phones receiving from 93 feeding problems 152 forwarding 87 group dial codes using 57 HP LaserJet Director button 34 loading media 26 manual dialing 77 media selecting 25 menus for 20 multiple recipients 57 multiple tasks during 1
41. not automatically set up your selected printer even though you clicked Auto Setup in the Chooser Reinstall the printer software See the Getting Started Guide for installation instructions Product name does not appear in the Select a PostScript Printer box in the Chooser Make sure the cables are connected correctly the product is on and the Ready light is on Make sure the correct printer driver has been selected in the Chooser If the product resides on a network with multiple zones make sure the correct zone is selected in the AppleTalk Zones box in the Chooser Make sure AppleTalk is on The button next to Active is selected in the Chooser You may need to restart the computer to activate the change EN Common Macintosh problems 203 Printing errors For more information about the Chooser see the Mac OS Help on your computer Problem Cause Solution A print job was not sent to your desired printer Another printer with the same or similar name may have received your print job Check the AppleTalk name of the printer displayed on the self test page Make sure the cables are connected correctly the product is on and the Ready light is on An encapsulated PostScript EPS file does not print with the correct fonts This problem occurs with some software applications Try downloading the fonts contained in the EPS file to the produc
42. of the codes as speed dials the remaining 75 can be used for group dials See the following procedures for more information about how to use speed dial codes one touch keys and group dial codes e To program speed dial codes and one touch keys e To delete speed dial codes and one touch keys e To program a one touch key for alternate long distance e To program group dial codes e To delete group dial codes e To delete an individual in a group dial code e To delete all speed dial codes one touch keys and group dials codes 70 Chapter 4 Faxing EN Hint Note EN Programming speed dial codes and one touch keys Speed dial codes 1 through 10 are also associated with the corresponding one touch key on the control panel The one touch keys can be used for speed dial or group dial codes You can program all of the codes with speed dials A maximum of 50 characters can be entered for a single fax number Speed dial codes and one touch keys are more easily programmed from the software To program speed dial codes and one touch keys 1 Press ENTER MENU 2 MENU 3 Press ENTER MENU to select 4 Press ENTER MENU to select 5 Press ENTER MENU to select amp 6 Using the numeric keys enter the number of the speed dial code you want to associate with this fax number and then press ENTER MENU Choosing 1 through 10 also associates the fax number with the corresponding one touch key Wh
43. panel see Reducing or enlarging copies for the current job on page 123 or from the HP LaserJet Director Dropouts AabboCc AaBbboCc AaBbCc AaBoCc a AQBoCc 1 Make sure that the environmental specifications for the printer are maintained 2 Remove the media from the paper insert tray turn the stack over and reinsert it The wrapper on many reams of paper has an arrow indicating the print side Try printing again Adjust the print density from the front panel Change the toner cartridge 184 Chapter 8 Problem Solving and Product Maintenance EN Faded print or white streaks 1 Check to see if the toner cartridge is getting low on toner 2 Make sure the media you are using meets HP s paper specifications for example it might be too moist or too rough Toner density setting might need to be adjusted A part of the product might be damaged See Managing HP LaserJet toner cartridges on page 216 Adjust the setting from the front panel Contact the HP Customer Care for service Lines 1 Print a few more pages to see if the problem corrects itself 2 Clean the inside of the printer or run a manual cleaning page to clean the fuser 3 Replace the toner cartridge Resolving image quality problems 185 Specks AaBbCc AaBbCc AaBoCe AQBbCCe SAaBbCe Specks might appear on a page after a jam has been cleared 1 Print a few more pages to s
44. parallel or USB port You might also have to remove software for the other device before the product will work Try plugging in another size C parallel cable or USB cable if you have one If you have another parallel port on the computer try plugging the cable into it instead If you have another computer try connecting the product to the other computer 160 Chapter 8 Problem Solving and Product Maintenance EN Problem Cause Solution The product is not responding after Print is selected in the software or you receive a message on the computer screen stating there was an error printing to the parallel port The product is malfunctioning Another device is conflicting with the parallel port Try printing from another program Try printing a configuration report see Printing a configuration report on page 48 The product cannot share a parallel port If you have a sound card external hard drive or network switchbox connected to the same parallel port as the product the other device may be interfering You must unhook the other device to connect and use the product or you must use two parallel ports on the computer You might need to add another parallel interface card An ECP parallel interface card is strongly recommended Please see your computer s documentation for information about installing an additional parallel interface card or resolving conflicts The imag
45. pointing down and the cutouts should be on the left side 5 Carefully press the DIMM chip into the slot ensuring it is straight and all the way down The cam latches should rotate inward EN Product Maintenance 221 6 Lock the cam latches into place by pressing the handles towards each other Testing the DIMM installation To verify that the product registered the newly installed DIMM print a configuration report See Printing a configuration report on page 48 The configuration reports lists the amount of memory the product is using 222 Chapter 8 Problem Solving and Product Maintenance EN Removing DIMMs To remove DIMMs follow the instructions below CAUTION Static electricity can damage DIMMs When handling DIMMs either wear a grounded anti static wrist strap or frequently touch the surface of the DIMMs antistatic package then touch bare metal on the product 1 Unplug the product 2 Open the product memory door by gently pulling out and upward on the bottom edge until the door supports itself EN Product Maintenance 223 4 Grasp the DIMM chip on the top edge gently pull straight up and then remove the chip from the product CAUTION Store the DIMM chip in an antistatic bag 5 Close the product memory door 224 Chapter 8 Problem Solving and Product Maintenance EN Installing anew document scanner separation pad The document scanner separation pad is a user replacable
46. print horizontally landscape orientation make that selection through your software The product cannot print on paper smaller than 3 by 5 inches 76 2 by 127 mm The product prints copies and prints received faxes using media from the paper input tray or the single sheet input slot To load the paper input tray 1 Adjust the guides on the paper input tray to fit the size of media you are loading 28 Chapter 2 Getting to Know the Product EN Note Note Note EN 2 Insert up to 125 sheets of paper into the paper input tray Be careful not to overfill the tray When adding paper to an existing stack in the paper input tray always remove the existing paper and realign it with the new paper before loading to reduce multiple feeds or jams If you have loaded special media make sure to choose the lower paper output path See To select the output path on page 31 3 Readjust the guides to center the stack Using the single sheet input slot Using the single sheet input slot you can print one sheet of media at a time without using the paper input tray The product takes media loaded in the single sheet input slot before it takes media from the paper input tray The single sheet input slot is helpful when the first page of your job is different from the rest For example you might want the first page of your print job on letterhead or you might want to print an envelope first To print using the sin
47. product Rotate the cartridge firmly into place close the printer door and close the front paper path door Product Maintenance 219 Using Memory DIMMs The product has three slots for DIMMs Dual in line memory module You can find the DIMMs by opening the printer memory door located on the back of the product Two of the three slots are used but the remaining third DIMM closest to the printer memory door can be used for additional memory You can purchase additional memory from HP see Ordering parts on page 257 Use the two topics in this section to install or remove memory Adding memory Adding memory RAM only to the product will enable you to print more complex print jobs store additional fonts and store forms CAUTION Static electricity can damage DIMMs When handling DIMMs either wear a grounded anti static wrist strap or frequently touch the surface of the DIMMs antistatic package and then touch bare metal on the printer To install a DIMM follow the instructions below 1 Unplug the product 2 Open the product memory door by gently pulling out and upward on the bottom edge until the door supports itself 220 Chapter 8 Problem Solving and Product Maintenance EN 3 Remove the DIMM chip from the anti static bag in which it came by grasping the chip on the top edge 4 Position the DIMM chip over the outermost slot located closest to the printer memory door The gold contacts should be
48. receive faxes is printing it is not successful the product will print received faxes the received fax instead of forwarding them 154 Chapter 8 Problem Solving and Product Maintenance EN Receiving fax problems Use the table in this section to solve problems that might occur when receiving faxes Problem Cause Solution Unable to start receiving faxes from an extension phone The Extension Phone setting might be disabled The telephone cord might not be securely connected See Enabling an extension phone on page 93 for instructions about changing this setting Check that the telephone cord is securely connected between the phone and the product or other device connected to the product Press 1 2 3 in sequence wait for three seconds and then hang up Voice calls are not being received by the phone or answering machine connected to the line EN The telephone cord might not be connected properly The answer mode or rings to answer settings might not be set properly The answering machine or phone might not be functioning See Connecting the phone line in the Getting Started Guide to check the installation The product must be the first device connected to the phone line See Changing how the product answers incoming faxes on page 90 to determine which settings you need The rings to answer must be set higher than for the answe
49. scan this section shows how to use the HP LaserJet Director to start a scan to choose scan settings and to choose to scan all pages at once or scan page by page Working with scanned items if you choose to scan page by page this section explains the different ways you can edit a scanned item Starting a scan You can start the scanning process from the HP LaserJet Director The HP LaserJet Director is not supported for Microsoft Windows 95 If you are using Windows 95 see Scanning with TWAIN enabled software on page 142 To scan using the HP LaserJet Director Windows 1 Place the item into the document feeder tray If the product is connected directly to your computer and the HP LaserJet Director opens after you insert an item into the document feeder tray proceed to step 3 Or If you are on a network or the HP LaserJet Director does not automatically open continue to step 2 Open the HP LaserJet Director by clicking the HP LaserJet Director icon located on the taskbar cp All 5 11 PM 4 Scanning from the product software 133 3 Click the Scan button on the HP LaserJet Director The HP LaserJet Scan Control Viewer dialog box appears HP Lasenet Director Ti i Bl H El 3 x Toolbox ocr Coy Gal Copy Phas ye Customize Select a scan destination Choose to scan in color by selecting the Scan in color check box The product automatically scans in black and white if you do not select this
50. subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data Clause at DFARS 52 227 7013 Material scanned by this product may be protected by governmental laws and other regulations such as copyright laws The customer is solely responsible for complying with all such laws and regulations EN Trademark Credits Microsoft Windows and MS DOS are U S registered trademarks of Microsoft Corporation ENERGY STAR is a U S registered service mark of the U S EPA CompuServe is a trademark of CompuServe Inc All other products mentioned herein may be trademarks of their respective companies This product is approved for use only in Australia Canada Hong Kong Ireland Malaysia New Zealand Singapore the United States and the United Kingdom Local country laws may prohibit the use of this product outside of the countries specified It is strictly forbidden by law in most countries to connect nonapproved telecommunications equipment fax machines to public telephone networks Safety Information WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the user guide 2 Use only a grounded electrical outlet when connecting the HP LaserJet 3200 product to a power source If you don t know whether the outlet is grounded check with a qualified electrician 3 Do n
51. the HP LaserJet Director Use the following if you do not want the HP LaserJet Director to appear when a document is loaded into the document feeder tray Windows 1 On the HP LaserJet Director toolbar click the Customize button 2 Click the Monitor Device tab 3 Clear the Use the Director to Monitor Actions on the Device check box and then click OK to confirm that you want to turn off the HP LaserJet Director 4 Click Apply and then click OK To restart the HP LaserJet Director after turning it off click Start point to Programs point to HP LaserJet 3200 and then click HP LaserJet Director 34 Chapter 2 Getting to Know the Product EN Note Note EN Mac OS 1 On the HP LaserJet Director toolbar click the Customize button 2 Click the General tab 3 Click Show the Document Assistant when paper is inserted into the scanner automatic document feeder to deselect this option and then click OK 4 Click Apply and then click OK You can still open the HP LaserJet Director double clicking the alias on the desktop Using the HP LaserJet Document Manager Windows or the HP LaserJet Workplace Mac OS The HP LaserJet Document Manager for Windows compatible computers or the HP LaserJet Workplace for Macintosh compatible computers is a complete set of tools you can use to manage all your document input and output needs With HP LaserJet Document Manager and HP LaserJet Workplace you can e organize you
52. the USB port on the host computer Check to see if there are more than two non powered USB hubs in a row on the chain Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer Note The iMac keyboard is a non powered USB hub EN Common Macintosh problems 205 Problem Cause Solution The HP LaserJet 3200 product does not appear in the All in one setup utility Software troubleshooting Check that your Macintosh supports USB Verify if your Macintosh has Mac OS 8 6 or later Hardware troubleshooting Check that the printer is turned on Verify that the USB cable is properly connected Check that you are using the appropriate high speed USB cable Ensure that there are not too many USB devices drawing power from the chain Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer Check to see if there are more than two non powered USB hubs in a row on the chain Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer Note The iMac keyboard is a non powered USB hub Selecting an alternate PPD You can select an alternate PostScript Printer Description PPD PPDs in combination with the printer driver access the printer features and allow the computer to communicate with the product To select an alternate PPD 1 Open the Chooser
53. the item into the document feeder tray 2 Press the SCAN key 3 Use the lt or gt key to select a destination and then To add or delete destinations see Adding or deleting scan destinations on page 140 EN Scanning from the product control panel 139 Adding or deleting scan destinations You can program the SCAN key on the control panel to scan items and send them to a destination Each Windows compatible computer connected directly to the product or on a network can designate up to five destinations For networked environments the default destination is Archive The total number of destinations allowed on a network is 20 For Macintosh compatible computers you can choose only one destination for the SCAN key on the device The two procedures in the following section are for Windows and the Mac OS To add or delete scan destinations Windows 1 Open the HP LaserJet Director by clicking the HP LaserJet Director icon located on the taskbar ch Mal 5 17 PM t 2 Click the Customize button on the HP LaserJet Director HP LaserJet Drector A S gs Bis I a 4 2 l abe a a har Me Custonice lt 140 Chapter 7 Scanning EN Select the Perform this action when the device Scan button is pressed check box Customize x General Button Customization Monitor Device IV Perform this action when the device Scan button is pressed Select from device display J G Email To Scan To
54. to a recipient scan an item and see if similar lines appear on the scanned image If the lines were on the scanned image make a copy and check for the lines If similar lines appear see Recalibrating the scanner on page 216 5 The product s internal mirror may be contaminated Contact Customer Service Center for service See HP Customer Care on page 251 White spots on black 1 Print a few more pages to see if the problem corrects itself Make sure that media type and quality meet HP specifications Make sure that the environmental specifications for the printer are maintained 4 Replace the toner cartridge EN Resolving image quality problems 191 Curl or wave 1 Turn over the stack of paper in the tray Also try rotating the paper 180 Make sure that media type and quality meet HP specifications Make sure that the environmental specifications for the printer are maintained Try printing to a different output bin If you are using lightweight and smooth media try adjusting the setting in the printer driver for the type of paper you are using a Gain access to the printer driver see Gaining access to the printer driver on page 105 b Click the Paper tab c Inthe Optimize for list select the type of paper you are using This setting affects printer soeed and fuser temperature Black page 1 The toner cartridge might not be installed correctly Remove the toner cartridge and reins
55. using the software or from the product control panel how the Optical Character Recognition OCR software works and how to send a scanned item as an e mail attachment For more detailed information about and instructions for scanning beyond what is included in this user guide see the software Help Introduction 131 Scanning basics The product offers three ways to scan an item These include From the software Use the HP LaserJet Director to initiate a scan and then finish the scan using other software For more information see Scanning from the product software on page 133 From the product Insert an item in the document feeder tray and press the SCAN key on the product s control panel The SCAN key can be programmed to scan to a destination For more information see Adding or deleting scan destinations on page 140 From TWAIN compliant software If you are using Microsoft Windows 95 and want to scan documents you have to use a TWAIN compliant application For all other operating systems using TWAIN compliant software is optional For more information see Scanning with TWAIN enabled software on page 142 Note To learn about OCR Optical Character Recognition software see About OCR software on page 138 132 Chapter 7 Scanning EN Scanning from the product software Note EN L_ SS This section discusses the scanning method in two phases 1 Starting a
56. when more than 28 Ib 105 g m weight One page at a time of 11 to 69 Ib 42 to 260 g m weight using special media lever Output Paper output bin capacity Up to 100 sheets Document output slot capacity Up to 30 pages of an item of 28 Ib 105 g m weight or lighter EN Paper specifications 231 Paper weight equivalence table approximate The following table shows equivalent weights for different grades of paper you load for printing copy output and incoming faxes Use this table to determine equivalent points in weight specifications other than U S bond weight For example to determine the equivalent of 20 Ib U S bond weight paper in U S cover weight locate the bond weight in the second column and scan across the row to the cover weight fourth column The equivalent is 28 Ib Shaded boxes indicate a commonly available standard weight for that grade Text and book grades marked with an asterisk actually calculate to 51 61 71 and 81 but are rounded to standard book text weights of 50 60 70 and 80 Note For best results use the paper paper output slot and special media lever when printing heavier paper See Selecting the output path Bond wt Text Book wt Cover wt rete be ral Tag wt Metric 17 x 22 in 25 x 38 in 20 x 26 in 28 5 in 30 5 in 24 x 36 in wt 16 41 22 27 33 37 60
57. 190 copying 164 creases 193 crooked scans 172 curling paper 192 dialing 197 distinctive ringing 156 dropouts 184 edges not printing 184 faded print 183 185 fax problems 152 fax setup 149 feeding problems 170 formatting codes 168 gray backgrounds 189 group dial codes 153 image quality 181 incoming calls 156 light print 183 lines 185 191 logs 152 Index 283 284 Index loose toner 188 misaligned print 171 MS DOS printing 163 narrow media 187 not responding 160 OCR 168 one touch buttons 153 page order 159 paper 173 parallel ports 152 PBX systems 153 printer 159 quality image 181 receiving faxes 155 redialing 197 repeating defects 187 repeating images 187 reports 152 scanning 166 sending faxes 153 shared ports 152 sizes wrong 161 skewed pages 171 189 smears 187 188 smudges 186 specks 186 speed scanning 167 speed dial codes 153 201 stains 186 streaks 185 187 tire tracks 194 toner cartridge installation 187 USB ports 160 voice calls 155 voice messaging services 156 white spots 191 wrinkling 193 wrong size pages 161 164 turning off HP LaserJet Director 34 TWAIN troubleshooting 166 using 142 U unblocking fax numbers control panel using 67 uninstalling software 210 upgradable 220 USB ports troubleshooting 160 user forums 251 user guide icons for 12 V viewer modes scanner 136 voice calls troubleshooting 155 voice mail ring pattern settings 91 v
58. 200 Uninstaller 2 Follow the instructions on the screen To uninstall the software on a Macintosh compatible computer There is no uninstall utility available for the Macintosh version of the software To uninstall the HP LaserJet 3200 software from a Macintosh compatible computer locate the items in the following table drag them to the Trash restart the computer and empty the Trash Delete these items Located in e HPAII In One Software folder Applications Folder e Readlris folder e DRS6 Files folder System Folder Extensions e HP LaserJet 3200 Fax e HP LaserJet 3200 Print e HP LaserJet 3200 Scan e HP LaserJet 3200 USB e TWAIN Data Sources folder e HP Scan DS e HP LaserJet 3200 PPD System Folder Extensions Printer Descriptions e Allin One Prefs System Folder Preferences e Readiris Prefs e HP LaserJet 3200 communications System Folder Startup Items 210 Chapter 8 Problem Solving and Product Maintenance EN Product Maintenance Note EN This section provides the following topics e Cleaning the print paper path e Cleaning the scanner path e Recalibrating the scanner e Managing HP LaserJet toner cartridges e Using Memory DIMMs e Installing a new document scanner separation pad Cleaning the print paper path Use this process if you are discovering toner specks or dots on printouts This process produces a page with toner debris which should be discarded T
59. 207 Restoring the factory defaults 000002005 209 Uninstalling the software 00 20 cee eee 210 Product Maintenance 00 e eee eee 211 Cleaning the print paper path 0005 211 Cleaning the scanner path 20000 eee 213 Recalibrating the scanner 00 20e00es 216 Managing HP LaserJet toner cartridges 216 Using Memory DIMMS 0 000 eee 220 Installing a new document scanner separation pad 225 Appendix A Specifications IntrOdUCTION 3 4 04 b 43 Hose ai eng eh RN Ee ek We Rea ON 227 Product specifications 0 020 00 eee eee 228 Overall specifications 00000 c eee eee 228 Faxing specifications 2 2 0 0 0 0 cece eee 229 Printing specifications 2 0 2 eee eee 229 Copying specifications 0 0 0 eee 230 Scanning specifications 0 0 c eee eee 230 Paper specifications 000 00 eee eee eee 231 Supported paper SIZES 1 ees 231 Paper weight equivalence table approximate 232 Transportam es onc ese pie aha ee Ree eee ee eee ee 233 Laser safety statement 2000 eee e eee eee 233 FCC regulations 0 0 0 cc eee eee 234 FCC part 68 requirements 00 00 c eee eee eee 235 Telephone consumer protection act U S 2 236 IC CS 03 requirements 0 eee eee 237 Regulatory information for European Union count
60. 3200 product to work on the network you must have the TCP IP or IPX SPX network protocol running in addition to NetBEUI If you only have NetBEUI you can only share the product on the network using Windows sharing This means only the printing function is available to network users The local user can still use the full product functionality NetWare Novell Inc s proprietary networking operating system for the PC environment NetWare uses the IPX SPX NetBEUI or TCP IP network protocols It supports MS DOS Microsoft Windows OS 2 Macintosh and Unix clients NetWare 2 2 is a 16 bit operating system versions 4 x and 3 x are 32 bit operating systems node A computer server or user or peripheral such as the HP LaserJet 3200 product that is connected to a network Optical Character Recognition OCR software OCR software converts an electronic image of text such as a scanned document into a form word processor spreadsheet and database programs can use Ppcx Acommon graphic file format that many graphic programs accept the pcx file format This is a popular format in which to store scanned images portable document viewer A mini program that can be attached to an electronic document and e mailed The recipient will be able to view annotate and print the document no matter what program was used to create the document PostScript fonts Fonts defined in terms of the PostScript language intended to be printe
61. 4 Faxing EN Using the Contrast button to adjust the contrast for the current fax or copy job S7 The contrast setting affects the lightness or darkness of an outgoing fax as it is being sent or the resulting copy Using the following procedure changes the contrast for the current job only After the fax has been sent or the copy is made the contrast setting returns to the default Note To change the default contrast for outgoing faxes see Changing the default contrast and resolution for outgoing faxes on page 81 To adjust the contrast 1 Press CONTRAST to display the current contrast setting 2 Use the lt or gt key to move the slider to the left to make the fax or copy lighter than the original or move the slider to the right to make the fax or copy darker than the original 3 Press ENTER MENU to save the selection EN Sending faxes 61 Note Adjusting the resolution for the current job et NX as Resolution affects the quality in dots per inch of documents to be faxed It also affects the transmission speed For a discussion of which resolution to choose see Resolution options below Use this procedure to change the resolution for the current job only After the fax has been sent the resolution setting returns to the default To change the default resolution setting see Changing the default contrast and resolution for outgoing faxes on page 81 T
62. 5 16 one recipient 55 originals loading 26 printing during 15 16 receiving 65 receiving to computer 99 redialing manually 60 reprinting 66 resolution settings adjusting 62 scanning during 15 16 sending 55 57 98 setup checklist 149 software using 98 specifications 229 speed 229 stopping 64 transmission times 62 troubleshooting 152 volume adjustments for 39 FCC regulations 234 features icons for 12 multiple using 14 16 overview 13 feeder support document part number 257 feeder tray 22 feeding problems causes of 170 duplexing 161 faxing 152 paper input bin 173 scanner path 177 single sheet input slot 173 file formats saving to 138 fine fax resolution 62 first page thumbnail 46 font list PCL 49 font list PostScript 49 form service information 248 formatting codes troubleshooting 168 forms multiple avoiding 25 preprinted troubleshooting 187 printing on 23 service information 248 Forward Arrow key 19 forwarding faxes 87 front paper path door 21 functionality icons for 12 G glass cleaning 214 glossary of terms 261 glossy paper problems with 23 graphics See also image quality troubleshooting adding using HP LaserJet Document Manager Windows or HP LaserJet Workplace Mac OS 35 converting to text 138 fax resolution 62 63 saving scans as 138 gray backgrounds troubleshooting 189 grounding 220 group dial codes deleting 75 error messages 198 programming 74 sending faxes using 57 troublesho
63. NCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 8 AUSTRALIA AND NEW ZEALAND ONLY THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 246 Chapter B Service and Support Information EN CAUTION EN Obtaining hardware service If your hardware should fail during the warranty period HP offers the following support options e HP repair services You can return the product to an HP repair center depending on your location e Express Exchange In the United States and Canada only HP provides a reconditioned permanent replacement printer to you on the next working day for calls received before 2 p m PST e HP authorized service provider In the United States and Canada you can return the unit to a local authorized service dealer e Express pick up and delivery HP will arrange to pick up the product repair it and return it to you within five to 10 days depending upon your location Returning the unit When shipping equipment HP recommends insuring it Also include a copy of your proof of purchase Please also fill out the Service
64. NTER 3 Use the lt or gt key to select FAs Press gt once to select HUT LOG FRI ENTER MENU MENU to confirm your selection 44 Chapter 3 Managing General Default Settings Logs and Reports EN EN Printing a fax call report A fax call report is a brief report indicating the status of the last sent or received fax You can set the fax call report to print automatically See Setting when the fax call report prints on page 45 for more information To print a fax call report 1 Press ENTER MENU 2 Use the lt or gt key to select 5 and then press ENTER MENU 3 Use the lt or gt key to select Fr ENTER MENU ET and then press 4 Press ENTER MENU to select F r FAS i The product exits the Menu settings and prints the report Setting when the fax call report prints KES m CA OE gm A fax call report contains information about the last sent or received fax You can choose to have the report print for one of the following e Every Fax Error the default e Send Fax Error e Receive Fax Error e Every Fax e Send Fax Only e Never If you choose Never you will have no indication that a fax failed to transmit unless you print a fax activity log Managing logs and reports 45 To set when fax call reports print 1 2 Press ENTER MENU Use the lt or gt key to select fF MENU and then press ENTER Use the lt or gt ke
65. O invent hp LaserJet 3200 3200m printer fax copier scanner user LaserJet guide all in one hp LaserJet 3200 3200m product user guide Copyright and License Hewlett Packard Company 2001 All Rights Reserved Except as allowed by copyright laws or herein reproduction adaptation or translation without prior written permission is prohibited A user of the Hewlett Packard printer associated with this user guide is granted a license to a print hard copies of this user guide for PERSONAL INTERNAL or COMPANY use subject to the restriction not to sell resell or otherwise distribute the hard copies and b place an electronic copy of this user guide on a network server provided access to the electronic copy is limited to PERSONAL INTERNAL users of the Hewlett Packard printer associated with this user guide Third Edition April 2001 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for any direct indirect incidental consequential or other damage alleged in connection with the furnishing or use of this information NOTICE TO U S GOVERNMENT USERS RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE Use duplication or disclosure by the Government is
66. O Box 63 Hartlepool Cleveland TS25 2 YP United Kingdom In the Asia and Pacific regions Request by Phone Australia 61 3 8877 8000 China 86 10 6564 5959 Hong Kong Malaysia and Singapore 65 740 4477 India 91 11 682 6035 Korea 82 2 3270 0805 New Zealand 64 9 356 6640 Taiwan 888 2 2717 0055 Ordering software 259 260 Chapter B Service and Support Information EN EN Glossary 10 BaseT A type of Ethernet network that uses twisted pair cabling to attach nodes to the network 100 BaseTX A type of Ethernet network also known as Fast Ethernet that uses twisted pair cabling to attach nodes to the network 10 100 BaseTX This term indicates that a product is compatible with both 10 BaseTX and 100 BaseTX Many network products are compatible with both of these including some HP JetDirect print server models actual size The size of the page when it was scanned not enlarged using zoom in or reduced using zoom out annotation A word note mark or highlighting added to an item bit depth The number of bits used to process scanned images The greater the number of bits the more levels of gray that can be used to display the image bmp file A Microsoft Windows bitmap file that has the extension omp A bitmap file defines an image such as the image of a scanned page as a pattern of dots pixels 261 BNC A type of network connector generally used with coaxial network cabl
67. P Customer Care and In Country Support Open Monday through Friday 8 30 18 00 CET HP provides a free telephone support service during the warranty period By calling a telephone number listed below you will be connected to a responsive team waiting to help you If you require support after your warranty has expired you can receive support for a fee through the same telephone number The fee is charged on a per incident basis When calling HP have the following information ready product name and serial number date of purchase and description of the problem Ireland 353 0 1 662 5525 English in other U K 44 20 171 512 5202 European countries 44 020 75125215 Greece 30 0 16196411 In country region support If you require telephone support call the number below If you require additional product repair services see HP sales and service offices on page 253 Australia 61 3 8877 8000 New Zealand 64 9 356 6640 Hong Kong 800 96 7729 Singapore 65 272 5300 Malaysia 60 3 295 2566 252 Chapter B Service and Support Information EN HP sales and service offices Before calling an HP Sales and Service office be sure to contact the appropriate Customer Support Center number listed in HP Customer Care on page 251 Products should not be returned to the offices listed below Worldwide Hewlett Packard Country Region Sales and Service Offices Argentina Hewlett Packard Argentina Montaneses 2140 1428 B
68. Pull the document release door open remove the jammed item and close the door Then clear the items in the document feeder tray and start over The STOP CLEAR key was pressed to cancel the current job while pages were feeding from the document feeder tray The cancel process will not automatically clear the document feeder Pull the document release door open remove the jammed item and close the door Then clear the items in the document feeder tray and start over Fax communication error occurred between the product and the sender or receiver Allow the product to retry sending the fax Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line See Resolving fax problems on page 149 196 Chapter 8 Problem Solving and Product Maintenance EN Cause Solution The product does not have enough memory to complete the collated copy job Continue completing the collated copy job The product is currently in use Wait for the product to finish the current job There was an internal error in the product Press ENTER IMENU to resume the job A piece of media is jammed in the document feeder tray Open the document release door clear the jam close the document feeder tray and reload the paper into the document feeder tray Paper in the document f
69. TER MENU Use the lt and gt keys to select the language you want Press ENTER MENU to save your selection Restoring factory defaults LS a S7 This procedure returns all settings to the factory defaults and clears the fax header name and phone number See Changing the information in the fax header on page 79 for information on how to add your information to the fax header This procedure does not clear fax numbers and names associated with one touch keys and speed dial codes or delete any pages stored in memory To restore factory defaults 1 Press ENTER MENU 2 Usethe lt or gt key to select SERNICE and then press ENTER MENU 3 Use the lt or gt key to select HES ULTS press ENTER MENU and then press ENTER MENU again to confirm your selection Changing general default settings 41 Managing logs and reports This section contains the following procedures for printing reports and for establishing a schedule for printing certain reports Printing the fax activity log Setting the fax activity log to print automatically Printing a fax call report Setting when the fax call report prints Including the first page of each fax on the fax call report Printing a one touch speed dial and group dial report Printing the control panel menu structure Printing a configuration report Printing the block fax list Printing a PCL font list Printing a PostScript font list Printing all fax reports Prin
70. UAE Phone 97 14 88 15 456 Fax 97 14 88 14 529 New Zealand Hewlett Packard NZ Limited Ports of Auckland Building Princes Wharf Quay Street P O Box 3860 Auckland Phone 64 9 356 6640 Fax 64 9 356 6620 Hardware Repair Center and Extended Warranty Support Phone 64 9 0800 733547 Customer Information Center Phone 64 9 0800 651651 Poland Hewlett Packard Polska Al Jerozolimskic 181 02 222 Warszawa Phone 48 22 608 7700 Fax 48 22 608 76 00 Russian Federation Hewlett Packard Company Representative Office Kosmodamianskaya naberezhnaya 52 Building 1 113054 Moscow Phone 7 0 95 797 3500 Fax 7 0 95 797 3501 Netherlands Hewlett Packard Nederland BV Startbaan 16 1187 XR Amstelveen Postbox 667 NL 1180 AR Amstelveen Phone 31 0 20 547 6666 Fax 31 0 20 547 7755 Norway Hewlett Packard Norge A S Postboks 60 Sk yen Drammensveien 169 N 0212 Oslo Phone 47 2273 5600 Fax 47 2273 5610 Portugal Hewlett Packard Portugal Quinta da Fonte Edifico Bartolomeu Dias Porto Salvo 2780 667 Oeiras Portugal Phone 351 21 4 82 85 00 Fax 351 21 4 41 70 02 Singapore Hewlett Packard Singapore Sales Pte Ltd 450 Alexandra Road Singapore 119960 Phone 65 275 3888 Fax 65 275 6839 Hardware Repair Center and Customer Information Center Phone 65 272 5300 Extended Warranty Support Phone 65 272 5333 HP sale
71. X J3263 or 500X J3265 Supplementary Print Media Guide for HP A guide to using paper and Hard copy 5963 documentation LaserJet printers other print media with HP 7863 LaserJet printers HP s website http www hp com support lijpaperguide Printing HP MultiPurpose Paper HP brand paper for a variety of HPM1120 High supplies uses bright 20 lb 8 5 by 11 in HP LaserJet Paper Premium HP brand paper for HPJ1124 Letter use with HP LaserJet prints CPH310 A4 Transparencies HP brand transparency film for 92296T Letter use with HP LaserJet 92296U A4 monochrome printers 258 Chapter B Service and Support Information EN Ordering software EN To order the software if your CD is damaged or missing contact Hewlett Packard Support In the United States and Canada Request by Internet Request by Phone Request by Fax Request by Mail http Awww software hp com 661 257 5565 Mon Sat 24 hours a day 661 257 6995 U S Driver Fulfillment for Hewlett Packard P O Box 907 Santa Clarita CA 91380 9007 USA In Europe and the Middle East Request by Phone Request by Fax Request by Mail 44 0 1429 865 511 English 44 0 1429 863 343 French 44 0 1429 863 353 German 44 0 1429 520 013 Italian 44 0 1429 890 466 Portuguese 44 0 1429 520 012 Spanish 44 0 1429 866 000 European Fulfillment for Hewlett Packard c o Starpak International LTD P
72. a page would be assigned a region type of Photo In Edit Region mode you create new regions change existing region types resize regions delete regions lighten and darken photo regions and select which regions to send to the destination a ol Edit Region mode Zoom into the Preview window The contents of the Preview window doubles each time you zoom in The contents are centered on the point where you clicked in the Preview window A Zoom In mode 136 Chapter 7 Scanning EN EN Zoom out of the Preview window displaying the previous view or the full page view fully zoomed out Q Zoom Out mode 3 Click Scan Next Page to save any edits performed on the previous page and scan the next page in the document feeder tray Repeat steps 2 and 3 for the remaining pages in the document feeder tray Or Click Send The edits are saved and the rest of the pages are scanned automatically The entire document is sent to the destination 4 Ifyou send a scanned document to a file a printer or an e mail application a secondary dialog box appears and prompts you for additional information Scanning from the product software 137 Note About OCR software Optical Character Recognition OCR is a technology that recognizes letters in a scanned image and converts them into ASCII characters or editable text OCR programs convert some text more accurately than other text Because OCR
73. ace CO CO CO NI OF A OG PO 78 Chapter 4 Faxing EN Note EN Changing the information in the fax header et LS 7 IE You already entered fax header information when you first set up the product You only need this procedure to change the date time your fax number and company name for the fax header Changing the date and time The date and time information is included in the header that prints at the top of faxes you send The time and date also appear on the control panel display when the product is idle To change the date and time 1 Press ENTER MENU 2 F and then press ENTER MENU Press ENTER MENU to select 7 Use the lt or gt key to select a 12 hour or 24 hour clock and then press ENTER MENU 5 Using the numeric keys enter the current time If you type a number incorrectly press BACK SPACE until you reach the digit Then type the number 6 If you chose the 24 hour clock press ENTER MENU Or If you chose the 12 hour clock use the the gt key to move the cursor past the fourth character Select for am or select for pm and then press ENTER MENU 7 Enter the current date using the numeric keys Make sure to enter the month and day using both digits for example 05 for May and then press ENTER MENU Advanced send fax features and settings 79 Hint Note Changin
74. ack of paper in the tray Also try rotating the paper 180 4 Make sure the media is loaded correctly all adjustments have been made and the media is under the corner tabs see Loading print media to be faxed copied or scanned on page 26 Resolving image quality problems 193 5 Make sure the media type and quality meet HP specifications 6 If envelopes are creasing try storing envelopes so that they lie flat Tire tracks This defect occurs when the toner cartridge needs to be changed Replace the toner cartridge 194 Chapter 8 Problem Solving and Product Maintenance EN Resolving control panel error messages These control panel error messages are listed alphabetically Messages are accompanied by cause for the message and steps to take to resolve the problem Message Cause Solution The product is waiting for you to press a programmed one touch key or to enter a speed dial code to a group dial code Begin adding fax numbers to the group dial code See Programming group dial codes on page 74 The product has experienced an internal hardware error Disconnect the power cable from the product wait at least 30 seconds then reconnect the power cable and wait for the product to initialize If the message does not clear the product will need service The product has experienced an internal hardware error Disconnect the power cable from the product wait at least
75. al The maximum number of fax numbers that can be added to an ad hoc group is 20 Resend to the adhoc group using less fax numbers The product is running an internal cleaning cycle Wait for the product to finish the cleaning cycle The message will clear when the cycle is finished For more information about cleaning the product see Cleaning the print paper path on page 211 198 Chapter 8 Problem Solving and Product Maintenance EN Cause Solution Message An invalid date was entered such as June 35 Reenter the date An invalid time was entered such as 25 99 PM Reenter the time The product has cleared job settings Reenter any desired job settings The product completed making one copy The remaining copies have been canceled due to low product memory Press ENTER MENU to clear the error Use the HP LaserJet Director to make multiple copies of large documents or break the job into smaller jobs containing fewer pages The product memory has been almost completely filled Allow the product to finish the job or press STOP CLEAR to cancel the job The product could not detect a dial tone The fax forwarding setting is on and the product was unsuccessful in receiving a fax because of low memory or some other reason The product deleted the incomplete received data before attempting to forward the deleted data Unplug the tele
76. allel cable or USB cable e The telephone cord between the product and the wall is securely connected e You can print a test page e There are not too many programs open when trying to perform a task Close programs that are not in use or restart the computer before attempting the task again 148 Chapter 8 Problem Solving and Product Maintenance EN Resolving fax problems See the following sections to troubleshoot general fax issues as well as issues that might occur when sending or receiving a fax e Fax setup checklist e General fax problems e Sending fax problems e Receiving fax problems Fax setup checklist Use the following checklist to help you define what is causing any faxing problems you might be encountering Using the phone cord supplied with the product This product has been tested with the supplied phone cord to meet RJ 11 specifications Is the Fax Phone line connector seated into the back of the product Does the Fax Phone line connector securely fit into the back of product Gently pull on the Fax Phone line connector to make sure that it is well seated into the product Is the telephone wall jack working properly dial tone at wall jack Verify that a dial tone exists by attaching a single line phone to the wall jack Can you hear a dial tone and can you call out EN Resolving fax problems 149 Is your phone line service dedicated shared PBX or a roll over Dedicated line A uniq
77. apture scanned images It is a format used on IBM compatible computers Macinstosh computers and UNIX computers Many graphic programs accept the tif file format Token ring A local area network in which transmission conflicts are avoided by the granting of tokens that give permission to send A network node keeps the token while transmitting a message if it has a message to transmit and then passes the token on to the next node IEEE 802 5 is the most common type of token ring network TrueType fonts TrueType fonts use what you see is what you get WYSIWYG technology which means that the printed output of TrueType fonts is identical to what appears on the screen TWAIN An industry standard for scanners and software Using a TWAIN compliant scanner with a TWAIN compliant program you can initiate a scan from within the program Twisted pair A type of network cable commonly used in Ethernet networks Watermarks A watermark adds background text to a document being printed For example you can print text in the background of your document stating that the document is Confidential You can select from a set of predefined watermarks Once you select a watermark you can change the font size angle and style as well as determine whether the printer will place the watermark on the first page only or all pages 268 Chapter Glossary EN EN Windows sharing A method of peer to peer networking that uses Windows p
78. axes on page 66 for instructions about attempting to reprint Recycling toner cartridges To reduce landfill waste HP has adopted a recycling program for empty toner cartridges A postage paid shipping label can be found inside the new HP LaserJet toner cartridge box Since 1990 the HP LaserJet Toner Cartridge Recycling Program has collected more than 25 million used HP LaserJet cartridges that otherwise may have 216 Chapter 8 Problem Solving and Product Maintenance EN EN been discarded in the world s landfills To join this recycling effort follow the instructions provided in the box that contains the new toner cartridge Extending toner life by redistributing toner Areas of faded print are often an indicator that the toner cartridge is near the end of its toner life You can temporarily reestablish print quality by redistributing the remaining toner in the cartridge This is typically successful only twice Product Maintenance 217 To redistribute toner 1 Press the two printer door release latches and open the printer door 2 Using the handle on the toner cartridge remove the toner cartridge from the product 3 Shake the toner cartridge from side to side about two times per second to distribute the toner evenly 218 Chapter 8 Problem Solving and Product Maintenance EN EN Hold the cartridge by the handle with the arrows facing the product and slide the cartridge into the black grooves in the
79. axes canceling 64 clearing from memory 89 for future delivery 59 deleting allcodes 76 faxes from memory 89 group dial codes 75 one touch keys 72 speed dial codes 72 depth 228 devices shared 152 dial tone detection disabling 85 dial tones none 199 dialing calling cards 77 character limits for 154 instructions for 55 international 77 78 manually 77 pauses inserting 78 prefixes inserting 84 pulse 82 telephone 77 tone 82 tone detection disabling 85 troubleshooting 197 dimensions product 228 DIMMs adding 220 ordering 257 removing 223 testing 222 direct connections multiple features using 14 direct ordering of accessories and supplies 251 Director See HP LaserJet Director disabling dial tone detection 85 error correction 97 extension phone settings 93 disk drives external 152 disk space insufficient 168 distinctive ringing setting up 91 troubleshooting 156 document feeder support part number 257 document feeder tray capacity 231 identifying 22 paper sizes 231 document legal extension part number 257 Document Manager using 35 document output slot capacity 231 identifying 21 document output support part number 257 document release door 21 doors cleaning 213 document release 21 identifying 21 DOS troubleshooting printing 163 dots per inch See resolution double ringing 91 double sided printing instructions for 112 troubleshooting 161 dpi See resolution draft mod
80. aximum length of a page you can load is 35 inches 889 mm Faxing of a longer page stops at 35 inches 889 mm The minimum scannable page size is 2 by 3 5 inches 51 by 89 mm If the item is too small it can jam inside the scanner area The fax activity log or fax call reports settings are not correct If there is no jam and it has been less than a minute wait a moment before pressing STOP CLEAR If there is a jam see Clearing jams from the scanner path areas on page 177 Then resend the job If there is a jam see Clearing jams from the scanner path areas on page 177 Print a configuration report see Printing a configuration report on page 48 and check when the reports print See Setting when the fax call report prints on page 45 and Setting the fax activity log to print automatically on page 44 to change the settings The volume for sounds coming from the product is too high or too low The volume setting needs to be adjusted See Changing sound volume on page 39 for instructions about changing volume settings 152 Chapter 8 Problem Solving and Product Maintenance EN Sending fax problems Use the table in this section to solve problems that might occur when sending faxes Problem Cause Solution Faxes quit during sending The fax machine to which you are sending might be malfunctioning Your phone line might not be working
81. ay 2 Pick up the handset of a phone connected to same line as the product and dial the fax number using the phone s or the product s numeric keys 3 When the recipient answers instruct the recipient to start the fax machine 4 When you hear the fax tones press FAX SEND to begin transmitting the fax and then hang up the phone Advanced send fax features and settings 77 Inserting a pause or wait into a fax number et SZ ele You can insert pauses into a fax number you are dialing or programming to a one touch key speed dial code or group dial code Pauses are often needed when dialing internationally or connecting to an outside line To insert a pause or wait Press REDIAL PAUSE to enter a three second pause in your dialing sequence A comma appears on the control panel display indicating that the pause will occur at that point in the dialing sequence Using dialing characters When using the control panel to type your name in the header or type a name for a one touch key speed dial code or group dial code you press a numeric key repeatedly until the letter you need appears Then you press gt to select that letter and move to the next space This table shows you which letters and numbers appear on each numeric key when the default language is set to English Key number Contains these characters 1 ABC2 DEF 3 GHI4 JKL5 MNO6 PQRS7 TUV8 WX YZQ9 0 teak sp
82. b and then click Print on Both Sides Manually Click Straight Paper Path and then click OK Follow instructions on the screen to finish the print job Printer tasks 113 Printing multiple pages on one sheet of paper Z E E a Ba You can select the number of pages you want to print on a single sheet of paper If you choose to print more than one page per sheet the pages will appear decreased in size and arranged to fit on the sheet You can specify up to 16 pages per printed sheet z a 2 E La Creating and using watermarks The Watermark option allows you to specify that text be placed in the background of an existing document For example you might want to have large gray letters reading draft or confidential placed diagonally across the first page or all pages of a document See the example below To gain access to the watermark option 1 Access the printer driver see Gaining access to the printer driver on page 105 2 Click the Effects tab for Windows compatible computers or click the Finishing tab for Macintosh compatible computers 114 Chapter 5 Printing EN Printer settings Note Note EN See the two sections listed below to learn more about the different settings for printing e Changing the resolution e Saving printer sett
83. ble shows what functions will work when you or another network user are using some other function and the product is connected to the network using a supported HP JetDirect print server If the Can I product Senda Receive a Send a Receive a Senda Scan to Copy is print job paper fax paper fax PC fax PCfax the PC Printing a Yes Yes Yes No Not Yes Yes No file Prints Prints available Wait until when first when file to network print job print job print job users ends ends ends Printing a Yes Yes Yes No Not Yes Yes No paper fax Prints Prints available Wait until when fax when first to network print job printing job ends users ends ends Receiving Yes No Phone Yes No Not Yes Yes Yes if print a paper Prints line isin Sends available Sends job is not fax when fax use when first to network when first activated printing fax job users fax job ends ends ends Sending a Yes No Phone Yes No Not Yes Yes ifthe Yes if the paper fax line isin Sends available Sends document document use when first to network whenfirst feeder tray feeder tray fax job users fax job jis notin is notin ends ends use use Copying Yes Yes Yes ifthe No Not Yes Yes ifthe No Prints Prints document available document Wait until when when feeder tray to network feeder tray print job copying copying jis notin users is not in ends ends ends use use Receiving
84. bossed or preprinted paper make sure the paper meets HP s paper specifications To order the Print Media Guide for HP LaserJet printers see Ordering parts on page 257 Printer tasks 107 To print on envelopes 1 If you are printing one envelope followed by regular sheets of paper place the envelope into the single sheet input slot A and place regular sheets of paper into the paper input tray B Or If you are printing several envelopes in succession load seven to 10 envelopes at most into the paper input tray B depending on envelope construction and operating environment Or If you are printing only one envelope use the single sheet input slot A 2 Insert the envelopes print side up leading with the edge that will be stamped 108 Chapter 5 Printing EN Note EN 4 When you are finished printing envelopes close the front paper path door EEE OO KI HUT The product is designed to print on a variety of media including transparencies envelopes and custom made paper See Selecting media to print on page 23 for more information It is recommended that you use HP media or media that meets HP s specifications See Ordering parts on page 257 to order HP s special media or refer to the Print Media Guide for HP LaserJet printers To avoid transparency curl remove the transparency as it comes out of the product an
85. bsite for 242 legal extension part number 257 legal paper extension for 257 letterhead printing 107 letters entering 80 lever special media identifying 22 using 27 109 license software 249 life span battery 243 life span toner cartridges 216 light print troubleshooting 183 lightness See contrast lights control panel 18 148 lightweight media loading 27 linen paper avoiding 23 lines troubleshooting 168 185 lists See logs reports loading media 26 28 logs fax activity printing 43 stopping 152 long distance dialing alternate one touch keys for 73 prefixes 55 loose toner troubleshooting 188 M Macintosh uninstalling software from 210 maintenance 211 making copies 121 manual answer mode 90 manual dialing 77 manual redialing 60 margins faxing 229 scanning 230 Material Safety Data Sheet 243 media See also special media adding 29 curling 192 duplexing sizes 113 heavy output path for 31 heavy printing on 110 112 irregular loading 27 loading 26 28 narrow troubleshooting 187 ordering 258 output path selecting 31 selecting 23 25 sizes default adjustments 38 sizes supported 24 231 specification guide ordering 258 specifications 23 25 231 storing 171 troubleshooting 173 types of 25 weight equivalence table 232 wrinkling 193 wrong size copying to 164 memory adding 220 clearing 89 collating insufficient for 128 fax limitations 57 forwarding faxes 87 ordering 257 removing 223
86. c BobCc AARDCc See Light print See Light print See Sent faxes See Scanned See Edges of partial page on entire page on too light or too images are too image not page 183 page 183 dark on page 183 light or too printing on dark on page 184 page 190 AaBbCc AaBbCc AaBbCc AaBoCc a AQBdoCc See Dropouts See Dropouts See Dropouts on See Faded See Lines on on page 184 on page 184 page 184 print or white page 185 streaks on page 185 EN Resolving image quality problems 181 AaBbCc AGBoCc AaBbCc AaBbCc AaBbCc AakbCo AaBbCc AABbC AdBCC AaBbCc AQBbCCe AaBbCc AaBbCc AaBbCe AaBp amp c AaBbCc See Specks on See Stains or See Horizontal See Repeating See Repeating page 186 smudges on black streaks or image on defects on page 186 smears on page 187 page 187 page 187 AaBoCc AaBbCc AQBbCc AakbCc AaBbCc AaBoic ngre AQBbCc AakoCc AaBoCc AABK CC Ae AaBbCc AatoCc AaBeSs AaBkCc AaBboCc AaBbCco AaBoCc AaBbCc AaBbCc AaBboCc AaBboo AaBbCc AaBoCc See Toner See Loose See Page skew See Wrinkles See Misformed smear on toner on on page 189 or creases on characters on page 188 page 188 page 193 page 190 AaBbCc AaBbCc AaBbCc AaBbCc
87. ce to the right of the letter and then press BACK SPACE 6 When you have finished press ENTER MENU 80 Chapter 4 Faxing EN Note Hint EN Changing the default contrast and resolution for outgoing faxes The contrast affects the lightness and darkness of an outgoing fax as it is being sent Resolution affects the sharpness of outgoing faxes It also affects the transmission speed of faxes See Resolution options on page 62 for more information To change the default contrast The default contrast is the contrast normally applied to items being faxed The slider is set to the middle as the default contrast setting If you only want to change the contrast for the current job see Using the Contrast button to adjust the contrast for the current fax or copy job on page 61 You might want to test the contrast settings on some documents before you set the default 1 Press ENTER MENU 2 ENTER MENU 4 Use the lt or gt key to select 5 Use the lt key to move the slider to the left to make the fax lighter than the original or use the gt key to move the slider to the right to make the fax darker than the original 6 Press ENTER MENU to save your selection Advanced send fax features and settings 81 To change the default resolution The choices for this setting are Fine the factory default Standard Superfine and Photo See Resolution options on page 62 for
88. ces This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers 238 Chapter A Specifications EN Declaration of conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name LaserJet 3200 Series Printer Fax Scanner Copier Model Number C7052A C7053A C7055A Product Options ALL conforms to the following Product Specifications Safety IEC60950 1991 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 A1 1 IEC60825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED Product EMC CISPR 22 1997 EN 55022 1998 Class B CISPR 24 1997 EN 55024 1998 IEC 61000 3 2 1995 EN 61000 3 2 1995 IEC 61000 3 3 1994 EN 61000 3 3 1995 FCC Title 47 CFR Part 15 Class B ICES 002 Issue 2 AS NZS 3548 1995 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC the EMC Directive 89 336 EEC and the R amp TTE Directive 1999 5 EC Annex II and carries the CE marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must acc
89. copies for the current job on page 123 Only one copy of a job printed although multiple copies were specified The entire document to be copied must fit into memory or only one copy prints Use the HP LaserJet Director to make multiple copies of large documents Or Break the job into smaller jobs containing fewer pages 164 Chapter 8 Problem Solving and Product Maintenance EN Problem Cause Solution Either light or dark vertical lines run through the copy The scanner glass might be dirty Clean and recalibrate the scanner See Cleaning the scanner path on page 213 and Recalibrating the scanner on page 216 See the Resolving image quality problems on page 181 section for more information Copies are too light or too dark The contrast might not be set correctly The print cartridge might need to be replaced Adjust the contrast setting See Using the Contrast button to adjust the contrast for the current fax or copy job on page 122 Or try adjusting the print density setting from the control panel Replace the print cartridge See Ordering parts on page 257 Copy quality of The resolution might not be set correctly See Adjusting copy quality for the current an image or job on page 123 text is poor The scanner path might be dirty See Cleaning the scanner path on page 213 EN Resol
90. d Be sure to center the media with the skewed properly guides Also verify that the guides are not adjusted too tightly or too loosely against pages the media The paper s weight or surface finish might Print a self test page from the control not meet HP s specifications panel or from the software to verify the product is working correctly See Testing the hardware in the Getting Started Guide To order HP s paper specification guide see Ordering parts on page 257 EN Resolving paper feed problems 171 Problem Cause Solution Scanned items are crooked The document feeder tray guides might not be adjusted properly Be sure to center the media with the guides Also verify that the guides are not adjusted too tightly or too loosely against the media The product is frequently feeding multiple sheets or jams frequently from the paper input tray or single sheet input slot continued A sensor may not be operating properly The printer separation pad that prevents the product from feeding multiple sheets or jamming is dirty or worn Contact the Customer Service Center for service See HP sales and service offices on page 253 Replace the printer separation pad A printer separation pad installer can be ordered See Ordering parts on page 257 ltems loaded in the document feeder tray fall forward out of the tray The items are on very lightwe
91. d in alternative modes by attaching a scanned file to an e mail To send e mail using Microsoft Windows 98 2000 and NT 4 0 1 Open the HP LaserJet Director by clicking the HP LaserJet Director icon located on the taskbar lt b Al 5 11 PM f Click the Email button on the HP LaserJet Director Choose e mail as the destination Click Send Sending scanned items as e mail attachments 143 To send e mail using Microsoft Windows 95 1 Open a TWAIN enabled program to scan from the application 2 Save the file 3 Open your e mail program 4 Attach the document and send the e mail Note For more information see Scanning with TWAIN enabled software To send e mail using Macintosh OS 8 6 and 9 0 1 2 Open the HP LaserJet Director by double clicking the alias for the HP LaserJet Director that appears on the desktop as shown below By AP Direc Click the Email button on the HP LaserJet Director sean HP Director 8 ail R Is Help ip About Choose e mail as the destination If an e mail appears with the scanned item attached click Send Or Follow the instructions on the wizard 144 Chapter 7 Scanning EN EN Sending e mail in an alternative mode You can use an alternative mode to send a document in e mail if e You do not have a compatible e mail program e The Email button does not appear on the HP LaserJet Director e f you do not have access to the HP LaserJet Director
92. d on a PS printer PostScript fonts come as a screen font that appears on your monitor and a matching printer font used by the product to create your document PPD PPD stands for PostScript Printer Description file PPDs are used by the printer driver and applications to determine the features and PostScript commands supported in the product 266 Chapter Glossary EN EN print server See HP JetDirect print server printer driver A printer driver is a program that enables your applications to access your product s features A printer driver translates an applications s formatting commands such as page breaks and font selection into a printer language such as PostScript PS or PCL and then sends the print file to the product Private Branch Exchange PBX A small telephone switching system that typically is used by large businesses or universities to connect all telephone extensions within the organization A PBX also connects to the public switched telephone network PSTN and may be either manual or dial depending on the method used by extensions to place incoming or outgoing calls Normally the equipment is owned by the customer rather than leased from the telephone company public switched telephone network PSTN The worldwide dial up telephone network or a portion of that network Users are assigned unique phone numbers which allow them to connect to the PSTN through local telephone exchange companies Often thi
93. d set it on a flat surface to cool Printer tasks 109 To print on special media 1 Open the front paper path door This is important when printing media such as postcards transparencies labels envelopes and heavy paper 28 to 42 Ib 100 to 157 g m bond weight 2 Do one of the following e If you are printing on a single sheet of print media adjust the guides on the single sheet input slot to fit the approximate size of media you are using e If you are printing on multiple sheets of print media adjust the guides on the paper input tray 3 Insert the media print side forward and top side down into the single sheet input slot or the paper input tray 4 Readjust the guides to center the media 110 Chapter 5 Printing EN CAUTION EN 5 Set the correct margins paper size and orientation in your software Choose Print in your software When you are finished be sure to close the front paper path door Stopping a print job ak as If your print job is currently printing you can stop a print job by pressing STOP CLEAR on the control panel Pressing STOP CLEAR clears the job currently being processed by the product Saving toner when printing drafts Lp dig EconoMode Save Toner allows the printer to use less toner on each page Selecting this option might extend the life of your toner cartridge and reduce your cost per page but will reduce print
94. dia or documents through the scanner path parts Resolving paper feed problems 177 Problem Cause Solution The product is feeding multiple sheets or jams frequently from the document feeder tray The special media lever might be in the incorrect position Guides are not adjusted properly The document feeder tray is too full The item was too thick too slick or otherwise did not meet the recommended specifications The special media lever should be to the left if you are sending regular weight media The lever should be to the right if you are sending thick media which can only be loaded one page at a time Remove the document from the document feeder tray Straighten the item then reinsert it Slide the guides against the sides of the items to center it Make sure the guides are not adjusted too loosely Remove some of the sheets The document feeder tray can hold up to 30 pages depending on the thickness of the pages See Selecting print media on page 23 Items loaded in the document feeder tray fall forward out of the tray The items are on very lightweight media Do not try to pull the page out because you can damage the scanner To remove the page see Clearing jams from the scanner path areas on page 177 Then curl or roll the item in the direction of the printed side unroll it and reload the item 178 Chapter 8 Problem Solving and Product Maint
95. e 111 Index 273 274 Index Draft quality 126 drivers printer part numbers 258 requirements for 103 dropouts character 184 duplexing instructions for 112 troubleshooting 161 duty cycle printer 229 scanner 230 toner cartridges 216 E EconoMode 111 ECP ports 161 edges not printing 184 electrical specifications 228 electronic mail See e mail electronic phone books uninstalling 210 using 55 e mail attaching files to 145 scanning to 143 emissions acoustic 230 ozone 240 energy consumption 240 Energy Star 240 enlarging control panel key for 19 copies 123 defaults adjusting 127 range 230 Enter Menu key 18 entering characters 78 letters 80 numbers 79 punctuation 80 spaces 80 envelopes printing 108 selecting 23 117 sizes for 24 environmental specifications 228 environmental stewardship program 240 equivalence table paper weight 232 error correction 97 Error light 18 148 error messages resolving 195 error reports printing 45 Europe website for 242 European support 252 European Union regulatory information 238 Express Exchange repair service 247 extension phones receiving faxes from 93 troubleshooting 155 F faded print troubleshooting 183 185 FastRes 115 fax compatibility 229 fax confirmation report 45 Fax Functions menu 20 fax headers changing 79 fax logs printing 43 stopping 152 fax numbers See also group dial codes one touch buttons speed dial codes blocking 67
96. e deletions EN Advanced send fax features and settings The section describes advanced procedures and settings you can use when sending faxes The topics include e About speed dial codes one touch keys and group dial codes e Programming speed dial codes and one touch keys e Programming a one touch key for alternate long distance e Programming group dial codes e Deleting all soeed dial codes one touch keys and group dials codes e Using Manual Dial e Sending a fax by dialing from a telephone e Inserting a pause or wait into a fax number e Using dialing characters e Changing the information in the fax header e Changing the default contrast and resolution for outgoing faxes e Selecting tone or pulse dialing mode e Changing how the product redials e Inserting a dial prefix e Changing the detect dial tone setting e Clearing faxes from memory e Setting error correction EN Advanced send fax features and settings 69 About speed dial codes one touch keys and group dial codes To simplify the dialing process for a fax number you dial frequently from the control panel store it in a one touch key speed dial code or group dial code In the phone book there are a total of 250 codes available for the HP LaserJet 3200 product and 275 codes for the HP LaserJet 3200se and 3200m product that can be used for speed dial codes and group dial codes For example if you are using the HP LaserJet 3200se product and program 200
97. e objects around the page click to highlight them and drag them to their new location To add images from other applications use the Copy and Paste commands On the File menu click Save 100 Chapter 4 Faxing EN EN To customize your own fax cover sheet Mac OS 1 Open the HP LaserJet Workplace In the File menu choose New Cover Page A new cover page opens in the page editor along with the Tools Align and Properties palettes In the File Menu click Page Setup Use the Page Setup dialog box to set the page size and orientation for the new cover sheet Click OK Add objects to your fax cover sheet To add a special field select the Fax Field page in the Properties palette using the pull down menu at the top of the palette Use the list of Fax Fields to assign properties to elements on your cover page To add an image in the Image menu select Insert Image To add text click one of the text tools from the Graphic toolbar click on the image and enter the text To add drawing objects click one of the shape tools from the Graphic toolbar click the image and draw the shape To move objects around the page click to highlight them and drag them to their new location To add images from other applications use the Copy and Paste commands In the File menu choose Save Faxing using the software 101 102 Chapter 4 Faxing EN EN Printing Introduction This section introduces you to the bas
98. e or words on printed pages are the wrong size The Layout Pages per Sheet or N Up feature is selected in the program you are using if it has this feature or the reduction enlargement setting is incorrect in the program or printer driver Check the settings in the program you are using or in the printer driver See the software Help for printer driver issues When printing on both sides of the page the print quality is reduced pages curl or duplexing results in incorrect or multiple page feeds When you print on both sides there will be a difference in the way the product performs You can also experience incorrect or multiple feeds Instead of duplexing manually use the Layout Pages per Sheet or N Up feature in the program from which you are printing if available See the program s documentation for information Allow the sheet to cool and flatten before printing the second side Make sure the leading edges of sheets are not bent or curled To minimize curl set the paper path lever to the lower position for the front paper output slot This allows a straight through paper path If all printed pages are printing with poor quality frequent use of duplexing might be the cause See Cleaning the print paper path on page 211 EN Resolving printing problems 161 Problem Cause Solution When printing The Spool MS DOS Print Jobs check On the Windows 95 or 98 desktop
99. e original document If you only want to adjust the copy size for the job you are currently copying see Reducing or enlarging copies for the current job on page 123 To change the default copy size 1 Press ENTER MENU 2 Use the lt or gt key to select MENU TLIE and then press ENTER 3 Use the lt or gt key to select and then press ENTER MENU 4 Use the lt or gt key to select the option for how you normally want to dices or enlarge copies vou can choose 5 Press ENTER MENU to save your selection Or If you chose LE 3 type the percentage of the original size that you homely want for copies and then press ENTER MENU to save your selection Default Copy Settings 127 Changing the default copy collation You can set the product to collate multiple copies into sets For example if you are making two copies of three pages and the collation is on the pages print in this order 1 2 3 1 2 3 If the collation is off the pages print in this order 1 1 2 2 3 3 The collation setting you choose is in effect for all copies until you change the setting The default set at the factory is On This setting can also be set from the software See the software Help for more information To use collation the original document must fit into memory When it does not the product makes only one copy and displays a message notifying you of the chan
100. e product and then converted to editable text and opens as opened in a word processing program an untitled file in your word processing program Not enough The software requires at least 40 MB of __ Try deleting unnecessary files or archiving disk space available disk space for installation More older data to floppy disks or some other disk space might be needed if you are processing a complex image medium Either light or dark vertical lines run through the scanned image The scanner glass might be dirty Print a test page on the product See Printing a configuration report on page 48 If the test page shows the line see Recalibrating the scanner on page 216 Reprint a test page If lines continue to appear see Resolving image quality problems on page 181 If the test page does not show the line clean and recalibrate the scanner See Cleaning the scanner path on page 213 and Recalibrating the scanner on page 216 Items lose their formatting or have strange formatting codes in them The correct word processing program might not be associated with the link The link for your word processing program should automatically appear If it does not or is not working correctly you must configure the word processor link specifying the correct output word processor See the software Help for instructions If the problem persists you might want to reinstall the software
101. e radiation emitted inside this printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this manual can result in exposure to hazardous radiation Transportation 233 FCC regulations Note Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Any changes or modifica
102. e the leading and trailing edges of the item to a sheet of letter or A4 size paper If the item is not square or rectangular tape all edges of the item to the paper e If you have use of a standard size copier copy the item first and then send the copy through the scanner 2 Adjust the guides in the document feeder tray to fit the size of the item you are loading 3 Locate the special media lever see Identifying hardware parts on page 21 on the top edge of the control panel and move it to the right CAUTION Do not move the lever after the product has begun sending the page EN Loading print media 27 4 Load only one sheet at a time top first face down into the document feeder tray Note If you are loading a business card load it long edge first 5 Move the special media lever back to the left after special items have been fed A stack of regular pages sent with the lever to the right can go through in multiples and can cause jams Loading media to be printed You can load media to be printed in paper input tray or in the single sheet input slot See the instructions in this section for more information Loading the paper input tray You can load up to 125 sheets of 20 Ib 75 g m media into the paper input tray or you can feed one sheet at a time into the single sheet input slot Note Insert all media vertically portrait orientation into the paper input tray or single sheet input slot If you want to
103. ea eae E 119 COPYING taSkS seirce iaaa epee ew ee Pa A 120 Making black and white copies 0 00 121 Making color copies 2 0 0 cece eee 122 Using the Contrast button to adjust the contrast for the current fax OF COPY JOD croses teins ieee eed aed REENEN 122 Adjusting copy quality for the current job 123 Reducing or enlarging copies for the current job 123 Contents 7 8 Contents Default Copy Settings 0 0 00 ccc eee eee 125 Changing the default copy quality 126 Changing the default copy contrast 126 Changing the default copy size 0000 eee 127 Changing the default copy collation 128 Changing the default number of copies 129 7 Scanning Introduction ai see eda Pea eh eae Me ee Babee A 131 Scanning basics 0 0000 eee eee 132 Scanning from the product software 20000 133 Starting a scan 1 ee 133 Working with scanned items 0 eee eee 136 About OCR software 00000 cee ee eee 138 Scanning from the product control panel 139 Using the Scan key to scan 000 eee eee eee 139 Adding or deleting scan destinations 140 Scanning with TWAIN enabled software 142 Sending scanned items as e mail attachments 143 Sending e mail from the product 25 5 143 Send
104. ed you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use Warranty information 245 5 Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or d improper site preparation or maintenance 6 HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL TO THE EXTENT ALLOWED BY LOCAL LAW ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE Some countries states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country to country state to state or province to province 7 TOTHE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL I
105. edia In this section you will find information on e Loading print media to be faxed copied or scanned e Loading media to be printed e Selecting the output path Loading print media to be faxed copied or scanned Whether you want to fax copy or scan the procedure for loading the document is the same If your document is on a standard weight paper from 12 to 28 Ib or 46 to 105 g m see To load normal print media on page 26 If your document is a transparency is in a carrier sheet or is not on standard weight paper see To load special items on page 27 To load normal print media 1 Adjust the guides in the document feeder tray to fit the size of the item you are loading 2 Place up to 30 pages top first face down into the document feeder tray 26 Chapter 2 Getting to Know the Product EN To load special items When loading items to be faxed copied or scanned you need to protect small fragile lightweight less than 12 Ib or 46 g m or irregularly sized items such as receipts newspaper clippings photographs and old or worn documents 1 Do one of the following e Place the item in a carrier sheet You can buy a carrier sheet or you can make one by taping a transparency and piece of paper together along one of the short sides Insert the item to be faxed copied or scanned into the carrier and insert the carrier into the document feeder tray taped edge first e Using clear tape tap
106. ee if the problem corrects itself 2 If this problem occurs frequently set up your printer to run a cleaning page automatically see Cleaning the print paper path on page 211 3 Check for toner cartridge leaks If the toner cartridge is leaking replace it Stains or smudges Aa BbCc AaBbCo Aap ee AaBbCc AaBptc 1 Make sure the media you are using meets HP s paper specifications for example it might be too moist or too rough 2 You might be printing on the wrong side of the media Remove the media from the paper input tray turn the stack over and reinsert it The wrapper on many reams of paper has an arrow indicating the print side The product might need cleaning The toner cartridge might be damaged See Ordering parts on page 257 in HP s paper specification guide 5 See Cleaning the scanner path on page 213 and Cleaning the print paper path on page 211 6 See Managing HP LaserJet toner cartridges on page 216 Replace the toner cartridge if maintenance procedures do not improve print quality 186 Chapter 8 Problem Solving and Product Maintenance EN Note EN Horizontal black streaks or smears AaBbCc AaBbCc 1 Check that the toner cartridge is properly installed 2 Make sure you removed the entire length of the sealing tape from the toner cartridge before you installed it If you did the toner cartridge might be defective and need to be replaced See To
107. eeder tray was not picked up Remove and reload the paper into the document feeder tray Attempts to redial a fax number failed or the redial on no answer option was turned off Call the recipient to ensure that fax machine is on and ready Check that you are dialing the correct fax number Check that the redial on no answer option is enabled Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line See Resolving fax problems on page 149 You tried to send a fax but the receiving fax line did not answer The product attempts to redial after a few minutes Allow the product to retry sending the fax Call the recipient to ensure that fax machine is on and ready Check that you are dialing the correct fax number Check that the redial on no answer option is enabled Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line See Resolving fax problems on page 149 Resolving control panel error messages 197 Message Cause Solution During the fax transmission the product ran out of memory Only the pages that fit into memory will be printed Have sender resend the fax If this problem persists cancel all fax jobs or clear the faxes from memory see Clearin
108. en entering a fax number you can use a comma for a pause the letter R if you want the product to wait for a dial tone and use the letter W for a hook flash 7 Using the numeric keys enter the fax number Include any pauses or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or along distance prefix 8 Press ENTER MENU Advanced send fax features and settings 71 9 Using the numeric keys enter a name for the fax number To do so repeatedly press the numeric key for the letter you need until the letter appears See Using dialing characters on page 78 for a list of characters For example if the first letter you need is a C press 2 repeatedly until a appears Press gt to go to the next space Note To insert punctuation press repeatedly until the character you want appears and then press gt to go to the next space To delete a letter press gt until you reach the space to the right of the letter and then press BACK SPACE 10 Press ENTER MENU to save the information 11 If you have more speed dial codes or one touch keys to program repeat steps 1 through 10 To delete speed dial codes and one touch keys 1 Press ENTER MENU 2 Use the lt or gt key to select MENU iF and then press ENTER Press ENTER IMENU to select 4 Press ENTER MENU to select 5 Use the lt or gt key to select ENTER MENU Land then pres
109. enance EN Clearing jams from the scanner path area Use the following procedure to clear jams from the scanner area To clear jams from the scanner path area 1 Using both hands pull the document release door control panel toward you 2 Remove any jammed media CAUTION Only use your hands to remove jammed media Using other objects can damage internal parts 3 Make sure all pieces of media are removed and then close the door EN Resolving paper feed problems 179 4 To prevent jams in the future make sure the special media lever is in the correct position for the document you are loading See Loading print media on page 26 180 Chapter 8 Problem Solving and Product Maintenance EN Resolving image quality problems This section of the manual helps you define and resolve print quality problems Often output quality problems can be handled quite easily by making sure that your printer is properly maintained or by using print media that meets HP specifications Use the examples below to determine which output quality problem you are experiencing and then see the corresponding reference pages to troubleshoot These examples consist of the most common methods to remedy print quality problems If you still have problems after trying the suggested remedies see HP sales and service offices on page 253 Note Aa Cc Aa Cc Aa Cc Aa Cc Aa Cc AABbCc AaBbCc AaBbCc aBbCc BbC
110. enu click Print and then click Properties The actual steps can vary this is the most common method From the File menu click Print and then click Properties The actual steps can vary this is the most common method 1 Inthe File menu choose Print 2 Use the Print dialog box to set print options Printer drivers 105 Printer tasks Use the product to do the following procedures Printing on letterhead and envelopes Printing on special media Stopping a print job Saving toner when printing drafts Printing on both sides of paper Printing multiple pages on one sheet of paper Creating and using watermarks 106 Chapter 5 Printing EN Note EN Printing on letterhead and envelopes Z E E a a This section provides procedures for printing on letterhead and envelopes To print on letterhead 1 Ifyou are printing a sheet of letterhead followed by regular sheets of paper place a sheet of letterhead into the single sheet input slot A and regular sheets of paper into the paper input tray B Or If you are printing several sheets of letterhead in succession fill the paper input tray B with the letterhead 2 Insert the letterhead top first print side up When adding paper to an existing stack in the paper input tray always remove and realign all paper before reloading to avoid multiple paper feeds If printing on em
111. ept any interference received including interference that may cause undesired operation April 18 2000 For Compliance Information ONLY contact Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 130 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 EN Declaration of conformity 239 Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques lt lt CEM gt gt Environmental product stewardship program Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment Please visit HP s Commitment to the Environment website at http www hp com abouthp environment for more information This HP LaserJet printer design eliminates Ozone production This product generates no appreciable ozone gas O3 This HP LaserJet printer design reduces Energy consumption Energy usage drops to as little as 7 W while in low power
112. er specifications HP LaserJet printers produce excellent print quality This printer accepts a variety of media such as cut sheet paper including recycled paper envelopes labels transparencies vellum and custom size paper Properties such as weight grain and moisture content are important factors affecting printer performance and output quality The printer can use a variety of paper and other print media in accordance with the guidelines in this manual Paper that does not meet these guidelines can cause the following problems e Poor print quality e Increased jams e Premature wear on the printer requiring repair For more information regarding paper or other print media that is not included in this user guide refer to the Print Media Guide see Ordering parts on page 257 This section includes the following two topics e Supported paper sizes e Paper weight equivalence table approximate Supported paper sizes Input for paper input tray and single sheet input slot Maximum media size 8 5 by 14 inches 216 by 356 mm Minimum media size 3 by 5 inches 76 2 by 127 mm Paper input tray capacity Up to 125 sheets of media 20 Ib 75 g m weight or lighter or up to 10 envelopes Input for document feeder tray Maximum item size 8 5 by 35 inches 216 by 991 mm Minimum item size 2 by 3 5 inches 51 by 89 mm Document feeder capacity Up to 30 pages of 12 to 28 Ib 46 to 105 g m weight Fewer pages
113. erial Poly carbon Monoflouride Lithium Battery type Button Coin Cell Battery Quantity per product 1 Weight about 1 gram Lithium type solid Battery manufacturers Rayovac Madison WI USA and Panasonic Secaucus NJ USA Material safety data sheet 243 244 Chapter A Specifications EN EN Service and Support Information Warranty information Hewlett Packard limited warranty statement HP LaserJet 3200 product ONE YEAR LIMITED WARRANTY 1 HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media that does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warrant
114. es 94 instructions for 65 to computer 99 troubleshooting 155 recycling paper 242 plastics 241 supplies 241 toner cartridges 216 Redial Pause key 19 redialing automatic adjusting 83 control panel key 19 delayed faxing 59 group faxes 57 manually 60 troubleshooting 197 redistributing toner 217 Reduce Enlarge key 19 reducing control panel key for 19 copies 123 defaults adjusting 127 fax size automatic 95 range 230 regulatory information European Union 238 New Zealand 238 release door document 21 release latches printer door 21 removing DIMMs 223 repackaging guidelines 247 repair assistance 252 repair service information form 248 obtaining 247 office locations 253 repeating defects troubleshooting 187 repeating images troubleshooting 187 replacing scanner separation pad 225 EN EN reports configuration 48 fax call 45 menu structure 47 one touch numbers 47 printing all 50 speed dial 47 T 30 protocol trace 50 unwanted 152 Reports menu 20 reprinting faxes 66 resolution control panel key 19 fax defaults 81 fax job settings 62 fax specifications 229 printer defaults 115 printer specifications 229 scanning 230 restoring factory defaults 41 restoring defaults 209 returning supplies 241 242 ring pattern changing 91 ring volume adjusting 39 ringing settings for 91 troubleshooting 155 rollers cleaning 214 jams between 174 Roll Over lines 150 S safety sta
115. ess ENTER MENU The prodlict exits the Menu settings and prints the report Printing the control panel menu structure CE S7 Use this procedure if you d like to print a copy of the control panel menu structure This menu structure might be a useful reference as you alter settings in the menu To print the control panel menu structure 1 Press ENTER MENU 2 5 and then press ENTER MENU 3 Use the lt or gt key to select MEHL STRUCTURE and then press ENTER MENU The product exits the Menu Ses and prints the report Managing logs and reports 47 Printing a configuration report So els Print this report to show the current product settings To print a configuration report 1 Press ENTER MENU 2 Use the lt or gt key to select and then press ENTER MENU 3 Use the lt or gt key to select TOHI press ENTER MENU The product exits the Menu settings and prints the report Printing the block fax list lt lt LESS A lt Use this procedure to print a list of the blocked fax numbers See Blocking or unblocking fax numbers on page 67 To print the block fax list 1 Press ENTER MENU 2 Usethe lt or gt key to select REPORTS and then press ENTER MENU 3 Use the lt or gt key to select BLO FRE LIST and then press ENTER MENU The product exits the Menu k and prints the list 48 Chapter 3 Managing General Default Settings Lo
116. from the Apple menu 2 Click the HP LaserJet Print icon 3 If you are on a network with multiple zones select the zone in the AppleTalk Zones box where the printer is located 4 Click the printer name you want to use in the Select a PostScript Printer box Double clicking will immediately generate the next few steps 5 Click Setup This button may read Create for first time setup 206 Chapter 8 Problem Solving and Product Maintenance EN Note Note EN Click Select PPD Find the desired PPD in the list and click Select If the desired PPD is not listed choose one of the following options e Select a PPD for a printer with similar features e Select a PPD from another folder e Select the generic PPD by clicking Use Generic The generic PPD allows you to print but limits your access to printer features 8 In the Setup dialog box click Select and then click OK to return to the Chooser If you manually select a PPD an icon might not appear next to the selected printer in the Select a PostScript Printer box In the Chooser click Setup click Printer Info and then click Update Info to bring up the icon 9 Close the Chooser Renaming the printer driver If you are going to rename the printer driver do this before selecting the printer in the Chooser If you rename the printer driver after selecting it in the Chooser you will have to go back into the Chooser and reselect it Use the Set Printer Name feature i
117. from the following resources e Getting Started Guide You already referred to this guide when you set up the product It includes specific information about setting up the product and installing the software e Software Help The software Help includes overview information about and procedures performed using the software e World Wide Web The following is a website created for the HP LaserJet 3200 product http Awww hp com support j3200 Introduction 11 Using this guide with your product functionality Because product functionality varies according to installation all procedures in this guide will have one or more of the following icons above them to denote the location from which you can perform that procedure This user guide focuses on control panel procedures some of which you can also do from the software More than one icon can appear above a procedure This icon Appears 3 For procedures you can do from the control panel For procedures you can do from the HP LaserJet Director or software when the product is directly connected to your computer using a universal serial bus USB or parallel cable For more information regarding these procedures see the software Help For procedures you can do from your computer if the product is connected to the network using a supported HP JetDirect print server iG iC For procedures you can do from yo
118. g Received faxes are too light or are printing only on half of the page The product ran out of toner while printing a fax The product stores up to 10 of the most recently printed faxes As soon as possible replace the print cartridge and use the Reprinting faxes on page 66 procedure to try to reprint the fax 158 Chapter 8 Problem Solving and Product Maintenance EN Resolving printing problems Use the sections listed below to resolve common printing problems e General printing problems e Printing problems when using MS DOS Note See also Resolving image quality problems on page 181 General printing problems Use the table in this section to solve printing problems Problem Cause Solution No parallel port or USB port is available or the parallel port or The product must be directly connected to the computer s parallel or USB port It cannot share the parallel or USB port with another device If you have a device such as an external disk drive or switch box connected to the USB or parallel port and want to continue using it you must use two parallel ports or USB ports on your computer USB port is being shared by another device Garbled text or The parallel or USB cable might not be Make sure the parallel or USB cable is unwanted securely connected or may be faulty securely connected between the product characters are and the computer printing Try plu
119. g faxes You set the answer mode when you set up the product You will only need to change these settings if you change what devices are connected to this phone line To set the answer mode to automatic or manual 1 2 Press ENTER MENU Use the lt or gt key to select FAs SE MENU Use the lt or gt key to select FAH RE ENTER MENU Press ENTER MENU to select Use the lt or gt key to select SUTOMAT press ENTER MENU to Save your Selecion 90 Chapter 4 Faxing EN EN Changing answer ring patterns et Ss ele If you subscribe to ring pattern service with your telephone company enable the product to detect ring patterns If you do not have ring pattern service and you change this setting the product will not be able to receive faxes What is ring pattern service Ring pattern service such as distinctive ring is available from some local telephone companies It allows you to have two or three phone numbers on one line This costs less than paying for two or three separate lines Each of the phone numbers has a different ring pattern Ring patterns allow you to answer voice calls and allow the product to answer fax calls How do I get the service Call your local telephone company to check the availability and to subscribe The service might not be available in all areas Also your telephone company might use a different name f
120. g 27 output path selecting 31 printing on 109 special media lever identifying 22 using 27 109 specifications battery 243 copying 230 electrical 228 environmental 228 fax 229 memory 228 paper 23 231 paper guide ordering 258 printer 229 product 228 scanning 230 transportation 233 specks troubleshooting 186 speed copying 230 EconoMode 111 fax transmission 157 faxing 229 modem 157 229 printer resolution 115 printing 229 scanning 167 speed dial codes control panel key 19 deleting 72 lists of numbers printing 47 programming 56 70 restoring defaults 41 troubleshooting 153 201 splitters phone line 150 spots troubleshooting 191 stains troubleshooting 186 stamp received faxes enabling 96 standard fax resolution 62 staples removing 25 statements declaration of conformity 239 FCC regulations 234 IC CS 03 237 laser safety 233 warranty 245 static electricity 220 Stop Clear key 19 EN EN stopping faxes 64 print jobs 111 storing group dial codes 74 one touch keys 74 paper 171 product 228 speed dial codes 70 streaks troubleshooting 185 187 Superfine resolution 62 supplies recycling 241 returning 241 supplies and accessories 251 Support Assistant compact disc 251 support customer See customer support supports part numbers 257 surge protectors 150 switch boxes connecting to 152 T T 30 protocol trace report printing 50 tape removing from toner cartr
121. g faxes from memory on page 89 During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Cancel all fax jobs or clear the faxes from memory see Clearing faxes from memory on page 89 An error occurred while trying to receive a fax Ask the sender to resend the fax Try faxing back to sender or to another fax machine Check that the telephone cord is securely connected by unplugging and replugging the cord Check for a dial tone on the phone line by pressing FAXx SEND Make sure the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product to a different phone line An error occurred while trying to send a fax Try resending the fax Try faxing to another fax number Check that the telephone cord is securely connected by unplugging and replugging the cord Check for a dial tone on the phone line by pressing FAX SEND Make sure the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product to a different phone line The speed dial code you entered is programmed for a group Adding a group dial to another group dial is not allowed Enter one touch keys programmed as an individual speed dial or speed dial codes to a group di
122. g print media 0 000 cee eee 23 Selecting media to print 0 0c cee eee eee 23 Selecting items for faxing copying or scanning 25 Loading print media 1 2 0 0 26 Loading print media to be faxed copied or scanned 26 Loading media to be printed 0 000 eee 28 Selecting the output path 000 e eee eee 31 Features available only through the software 32 Using the HP LaserJet Director 32 Using the HP LaserJet Document Manager Windows or the HP LaserJet Workplace Mac OS 0000005 35 3 Managing General Default Settings Logs and Reports IMtFOGUCTION i si ka a AG ee ES he eae ee 37 Changing general default settings 000 0 eee 38 Changing the default paper size for the paper input tray 38 Changing sound volume 00 0c cece eae 39 Changing the language on the display panel 41 Restoring factory defaults 00 20 ee eee 41 Managing logs and reports nnana naana aaa 42 Printing the fax activity log 0 ee eee eee 43 Setting the fax activity log to print automatically 44 Printing a fax call report 0 0 eee eee 45 Setting when the fax call report prints 45 Including the first page of each fax on the fax call report 46 Printing a one touch speed dial and group dial report 47 Contents 5 6 Contents Prin
123. g the fax number and company name You already entered this information when installing the software or when you first set up the product You only need this procedure if you want to change the information from the control panel The header contains information about your name or your company s name and your fax number When a fax you sent arrives at its destination this header is printed at the top of the page Filling in this information is a legal requirement The fax header is more easily changed from the software See the software Help for more information To change the fax number and company name 1 Press ENTER MENU 2 Use the lt or gt key to select ENTER MENU and then press 3 Use the lt or gt key to select MENU F and then press ENTER 4 Enter your fax number and then press ENTER MENU To separate numbers press gt to insert spaces To add a plus sign press 5 Use the numeric keys to add the name of your company To do so repeatedly press the numeric key for the letter you need until the letter appears See Using dialing characters on page 78 for a list of characters For example if the first letter you need is a C press 2 repeatedly until a appears Use the gt key to go to the next space To insert punctuation press repeatedly until the character you want appears and then press gt to go to the next space To delete a letter press lt or gt until you reach the spa
124. ge If that happens you have several alternatives for finishing the job e Split the job into smaller jobs containing fewer pages e Make only one copy of the document at a time e Turn off the collation e Use the HP LaserJet Copier program to copy and collate the job To set the default copy collation 1 Press ENTER MENU 2 Use the lt or gt key to select MENU F and then press ENTER 3 Press ENTER MENU to select 4 Use the lt or gt key to select GH or GFF and then press ENTER MENU to save your selection 128 Chapter 6 Copying EN EN Changing the default number of copies Hag You can choose to have the default number of copies be any value from 1 to 99 The default set at the factory is 1 To change the default number of copies 1 2 Press ENTER MENU Use the lt or gt key to select Cor e and press ENTER MENU Use the lt or gt key to select ENTER MENU i of cories and press Enter the number of copies from 1 to 99 that you want as the default Press ENTER MENU to save your selection Default Copy Settings 129 130 Chapter 6 Copying EN EN scanning Introduction The product is capable of scanning at a 600 pixel per inch ppi resolution The scanner allows color scanning and increased detail in both color and black and white scans This section briefly covers scanning related topics such as how to scan
125. gging in another size C parallel cable if you have one If you have another parallel port on the computer try connecting the cable to it If you have another computer try setting up the product with the other computer Printed pages are coming out in the incorrect order The incorrect output source might be selected or the incorrect output setting has been chosen in the program from which you are printing Pages are sent to the paper output bin print in correct order Pages are sent to the front paper output slot print in reverse order Use the front paper output slot by opening the front paper path door See Selecting the output path on page 31 If you need to print pages to the front paper output slot in correct order select the reverse order output option in the program from which you are printing See the program s documentation for more information EN Resolving printing problems 159 Problem Cause Solution The product is not responding after Print is selected in the software or you receive a message on the computer screen stating there was an error printing to the parallel or USB port The printer might be printing a complex image The print job might be paused The parallel or USB cable between the product and the computer might not be connected properly The wrong printer was selected in your software The software for your product is not
126. gle sheet input slot 1 Adjust the guides on the single sheet input slot to the approximate size of the sheet you are using Loading print media 29 2 Insert one sheet of media into the single sheet input slot If loading special media or letterhead insert media top first facing forward Note If you have loaded special media make sure to choose the lower paper output path See To select the output path on page 31 30 Chapter 2 Getting to Know the Product EN Selecting the output path Selecting the output path determines whether printed media come out of the paper output bin or out of the front paper output slot Choose the front paper output slot if you are printing on special media such as 28 lb 100 g m or heavier weight paper envelopes transparencies or labels This prevents wrinkling and paper curl To select the output path e To use the paper output bin make sure that the front paper path door is closed Or e To eliminate curl use the straight through paper path by opening the front paper path door All printed media coming out of the front paper output slot will be in reverse order Note To avoid jams keep the area in front of the front paper path slot clear so that media can easily exit the slot and make sure the front paper path door is completely open EN Loading print media 31 Features available only through the software Note Note Daag
127. gs and Reports EN Printing a PCL font list So els Use this procedure to print a list of the PCL fonts To print a PCL font list 1 Press ENTER MENU 2 Use the lt or gt key to select and then press ENTER MENU 3 Use the lt or gt key to select FEL FOHT r and then press ENTER MENU The product exits the Menu settings and prints the list Printing a PostScript font list Use this procedure to print a list of the PostScript fonts available in the product memory To print a PostScript font list 1 Press ENTER MENU 2 Use the lt or gt key to select amp 5 and then press ENTER MENU 3 Use the lt or gt key to select Fm i and then press ENTER MENU The product exits the Menu settings and prints the list EN Managing logs and reports 49 Printing all fax reports S7 Use this procedure to print the following reports at one time e Fax activity log e One touch speed dial and group dial report e Configuration report e Block fax list To print all fax reports 1 Press ENTER MENU 2 Use the lt or gt key to select amp 5 and then press ENTER MENU 3 Use the lt or gt key to select FL TS and then press ENTER MENU The product exits the Menu settings and prints the reports Printing a T 30 protocol trace report LS lt This report is used by service technicians to troubleshoot fax transmission issues To pri
128. h numbers are codes are not programmed Also check that the fax i number or e mail address was entered working correctly See Programming group dial codes on page 74 to program or correct information EN Resolving fax problems 153 Problem Cause Solution Faxes you send are not arriving at the receiving fax machine The receiving fax machine might be off or have an error condition such as being out of paper A fax might be in memory because it is waiting to redial a busy number there are other jobs ahead of it waiting to be sent or the fax is set up for a delayed send Call the recipient to make sure the fax machine is on and ready to receive faxes If a fax job is in memory for any of these reasons an entry for the job appears in the fax log Print the fax activity log see Printing the fax activity log on page 43 and check the Status column for jobs with a Pending designation You cannot dial The maximum number of digits or Try dialing the fax number in manual all of the characters that can be entered into a fax mode See Using Manual Dial on numbers ina number is 50 page 77 long fax number The fax forward When the fax forward option is turned on Make sure that the fax machine to which option is on and a fax is received the product will you are forwarding the received faxes is but the product attempt to forward the fax several times If on and ready to
129. he directories on your computer s keyboard hard drive Communication verified return to Windows Or If nothing prints disconnect the product from the computer and then reconnect Hold down CTRL and then press and release the PAUSE BREAK keys Try using a different parallel or USB cable Flashing cursor Verify that the Ready light is on command prompts did not return Hold down CTRL and then press and release the keyboard is not responding PAUSE BREAK keys Disconnect the product from the computer and then reconnect Restart the computer Try using a different parallel or USB cable MS DOS message appears on Verify that the Ready light is on computer screen Write fault error In Step 3 in the procedure above To establish basic writing device PRN communication to the product on page 163 specify the port name when sending the directory for example Dir gt LPT1 Verify that the power cord and parallel or USB cords are plugged into the proper ports Disconnect the product from the computer and then reconnect Try using a different parallel or USB cable EN Resolving printing problems 163 Resolving copying problems See the table below to troubleshoot common copy problems See also Resolving image quality problems on page 181 and Resolving paper feed problems on page 170 Problem Cause Solution No parallel or USB port is available or the parallel or USB
130. he rest of the pages are scanned automatically The entire document is sent to the destination If you send a scanned document to a file a printer or an e mail application a secondary dialog box appears and prompts you for additional information Or If you choose to scan page by page continue to the Working with scanned items section Scanning from the product software 135 Working with scanned items If you choose to scan page by page you can perform editing functions on each page Editing functions include lightening and darkening photo regions adding or removing regions from the page changing region types and cropping sections To work with scanned items 1 Click Scan First Page The first page is scanned and appears in the Preview window 2 Choose one of the following Viewer modes by clicking its corresponding button on the toolbar located in the upper right corner of the Preview window To do this Click this button Display the entire scanned page but not be able to edit regions The only editing you can do is crop what you want to send to the destination You select the area to send by drawing a rectangle around it Selection mode Display the entire scanned page with all regions outlined in color boxes that represent their region types A region is any part of the image that the scanner software can recognize as a region type For instance all photographs on
131. hone 852 2599 7000 Customer Information Center Phone 852 2599 7066 Israel Hewlett Packard Israel Ltd 11 Hashlosha St Tel Aviv 67060 Phone 03 00 Fax 03 51 Customer Care Center Phone 48 48 Korea Hewlett Packard Korea Ltd HP Korea House 23 6 Yoido dong Youngdeungpo gu Seoul 150 724 Korea Yoido P O Box 595 Phone 82 2 2199 0114 972 3 5 38 972 3 5 38 972 9 9 52 254 Chapter B Service and Support Information France Hewlett Packard France 42 Quai du Point du Jour F 92659 Boulogne Cedex Phone 33 146 10 1700 Fax 33 146 10 1705 Greece Hewlett Packard Hellas 62 Kiffisias Av Polis Center Maroussi 151 25 Athens Greece Phone 30 1 619 6411 Fax 30 1 619 6512 Hungary Hewlett Packard Magyarorszag Kft Neumann Janos u 1 H 1111 Budapest Phone 36 1 382 6666 Fax 36 1 382 6777 Hardware Repair Center Phone 36 1 343 0312 Customer Information Center Phone 36 1 343 0310 Italy Hewlett Packard Italiana SpA Via Giuseppe di Vittorio 9 Cernusco Sul Naviglio 20063 Milano Phone 39 2 921 21 Fax 39 2 921 04473 M xico Hewlett Packard de M xico S A de C V Prolongaci n Reforma No 700 Lomas de Santa Fe 01210 M xico D F Phone 01 800 22147 Outside Mexico City Phone 01 800 90529 EN EN Middle East Region Hewlett Packard Middle East P O Box 17295 Jebel Ali Free Zone Dubia
132. ial codes 74 lists of numbers printing 47 programming 56 70 restoring defaults 41 troubleshooting 153 online support services 251 optical character recognition OCR HP LaserJet Director button 34 troubleshooting 168 using 138 ordering accessories and supplies 251 paper 258 paper specification guide 258 parts 257 software 259 orientation page 28 output bin paper capacity 231 identifying 22 output path selecting 31 output slot document capacity 231 identifying 21 output support document part number 257 output support paper part number 257 overlay keypad 257 overseas faxing settings for 97 ozone production 240 P packaging for service 247 pads separation scanner 225 page order troubleshooting 159 page orientation 28 page skew troubleshooting 189 pages per minute 229 pages multiple faxes 158 on a single sheet 114 paper See also special media adding 29 breaking 173 curling 192 EN EN duplexing sizes 113 heavy output path for 31 heavy printing on 110 112 irregular loading 27 loading 26 28 narrow troubleshooting 187 ordering 258 output path selecting 31 recycled 242 reducing consumption 241 selecting 23 25 sizes default adjustments 38 sizes supported 24 231 specification guide ordering 258 specifications 23 231 sticking together 173 storing 171 troubleshooting 173 types of 25 weight equivalence table 232 wrinkling 193 wrong size copying to 164 paper clips removing 25 paper
133. ialize The product has detected a power failure and the last update to the fax settings was corrupted The product is resetting all fax settings back to the factory default settings Press ENTER MENU to clear the error The product should go back to the ready state The product has detected a power failure and is printing all of the faxes that it did not previously print The product prints all of the received faxes that it did not previously print Once the faxes are printed the product will go back to the ready state The product has detected a power failure and has also detected unsent faxes and will try to resend them The product resends the unsent faxes Once the faxes are sent the product will go back to the ready state The DIMM in the indicated slot has failed Turn off the product and check the indicated DIMM The product has detected that a jam has occurred Clear the jam See Clearing jams from the printer path areas on page 170 The job should continue to print If it does not try reprinting the job The printer door is open or the toner cartridge is not installed properly Make sure the printer door is closed Check the toner cartridge for proper installation See To install the toner cartridge in the Getting Started Guide for instructions The paper input tray is empty Load media If media is already loaded remove it Check for and remove any jam and
134. ics of printing as well as offering tips for performing printing tasks with special media Typically all print related commands are executed through the program used to create the document so look in your program s documentation for instructions about sending jobs to print You can print to the product if e The product is connected directly to a computer or to the network using a supported HP JetDirect print server and the printer drivers for this product are installed If you installed the software the printer drivers have been installed Other HP printer drivers do not work with this product e The person using the computer that is directly connected to the product allows other users on the network to print to it See the computer documentation to enable Windows sharing Introduction 103 Printer drivers Printer drivers access the product s features and allow the computer to communicate with the printer This section discusses the printer drivers installed with the product software Choosing a printer driver Choose a printer driver based on the way you use the product e Use the PCL 6 driver to take full advantage of the product s features Unless complete backward compatibility with previous PCL drivers or older printers is necessary the PCL 6 driver is recommended e Use the PCL 5e driver if you need print results to look consistent with those from older HP LaserJet printers Certain features are not available in
135. idge 187 Telephone Answering Machine TAM See answering machine telephone consumer protection act 236 telephone dialing from 77 temperature operating environment 228 terminology list 261 testing memory installation 222 text fax resolution 62 OCR conversions 138 prints poorly 159 Text quality 126 textured paper avoiding 23 thumbnail first page 46 thumbnails printing 114 time delayed faxing 59 entering 199 fax header changing 79 fax transmission adjusting 62 menu for setting 20 tire tracks troubleshooting 194 tone dialing 82 toner consumption 241 loose 188 low 183 redistributing 217 reprinting faxes 66 runs out while faxing 158 saving 111 smeared 188 toner cartridges duty cycle 216 installation troubleshooting 187 life span 216 low 183 Material Data Safety Sheet 243 part numbers 257 protecting 175 recycling 216 241 redistributing toner 217 removing before service 247 tones dial 199 toolbars HP LaserJet Director 32 toolbox button 34 trace report T 30 protocol 50 transmission speed adjusting 62 troubleshooting 157 transparencies loading 27 ordering 258 printing 110 transportation 233 trays See input tray paper document feeder tray output bin paper troubleshooting See also jams feeding problems answer machines 155 black pages 192 blank pages 193 character dropouts 184 characters formatting 168 characters misformed 190 checklist 148 contrast copying 165 contrast scanning
136. iers can protect their rights in the event of any violation of these License Terms Copies and Adaptations You may only make copies or adaptations of the software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the software You must reproduce all copyright notices in the original software on all copies or adaptations You may not copy the software onto any public network No Disassembly or Decryption You may not disassemble or decompile the software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the software unless decryption is a necessary part of the operation of the software Transfer Your license will automatically terminate upon any transfer of the software Upon transfer you must deliver the software including any copies and related documentation to the transferee The transferee must accept these License Terms as a condition to the transfer Software license agreement 249 Termination HP may terminate your license upon notice for failure to comply with any of these License Terms Upon termination you must immediately destroy the software together with all copies adaptations and merged portions in any form Export Requirements You may n
137. ight media Do not try to pull the page out because you may damage the scanner To remove the page see Clearing jams from the scanner path areas on page 177 Then curl or roll the item in the direction of the printed side unroll it and reload the item 172 Chapter 8 Problem Solving and Product Maintenance EN Problem Cause Solution The product is feeding multiple sheets or jams frequently from the paper input tray or single sheet input slot Guides are not adjusted properly Additional media was added to the paper input tray without unloading and straightening all of the media first The paper input tray is too full More than one sheet was placed in the single sheet input slot The paper was poorly cut by the manufacturer and is sticking together The paper does not meet HP s specifications for print media The output capacity was exceeded in the paper output bin or front paper output slot The pick rollers are dirty and are not grabbing the paper Remove the media from the paper input tray or the single sheet input slot Tap the sides of the media stack together then reinsert the stack Or reinsert the single sheet into the slot Slide the guides against the sides of the stack in the paper input tray or against the single sheet in the single sheet input slot to center the paper Make sure the guides are not adjusted too tightly Remove all of the media fr
138. ight not print evenly Very glossy papers might jam or repel toner Multipart forms can wrinkle or get jammed in the product And paper in poor condition such as paper with tears wrinkles or bent edges can jam Avoid envelopes that have a very slick finish ones that have self stick adhesives or those with clasps or windows Also avoid envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged Use a sturdy envelope of approximately 16 to 27 pounds 7 25 to 12 25 kg weight Use tightly constructed envelopes and make sure the folds are sharply creased Selecting print media 23 Print media sizes The paper input tray can hold up to 125 sheets of 20 Ib 75 g m print media The single sheet input slot is designed to hold one sheet Both can be adjusted to hold media measuring from 3 by 5 inches 76 2 by 127 mm to 8 5 by 14 inches 216 by 356 mm This includes but is not limited to the following paper and envelope sizes Paper type English Metric Letter 8 5 by 11 in 216 by 279 mm Legal 8 5 by 14 in 216 by 356 mm Executive 7 25 by 10 5 in 184 by 267 mm A4 8 25 by 11 75 in 210 by 297 mm COM10 Envelopes 4 125 by 9 5 in 105 by 241 mm DL Envelopes 4 33 by 8 67 in 110 by 220 mm C5 Envelopes 6 4 by 9 in 162 by 229 mm B5 Envelopes 6 9 by 9 85 in 176 by 250 mm Monarch Envelopes 3 875 by 7 5 in 98 5 by 190 5 mm Other custom size custom custom media
139. iginal It can also make the following reductions or enlargements automatically Letter to A4 A4 to Letter Legal to Letter Legal to A4 Using the procedure below changes the reduction or enlargement for the current job only To change the default reduce or enlarge copy setting see Changing the default copy size on page 127 Copying tasks 123 To reduce or enlarge copies 1 Press REDUCE ENLARGE 2 Enter the size to which you would like to reduce or enlalge the copies in this job vou can choose 3 Press ENTER MENU to save your selection Or If you chose type a percentage and press ENTER MENU Note You can change the default paper size in the paper input tray This can be useful if you want to make Legal to Legal copies See Changing the default paper size for the paper input tray on page 38 124 Chapter 6 Copying EN Default Copy Settings EN You can use the software to change the default copy settings See the topics listed below for more information Changing the default copy quality Changing the default copy contrast Changing the default copy size Changing the default copy collation Changing the default number of copies Default Copy Settings 125 Note Note Changing the default copy quality Hag The choices for this setting are Text the factory default Photo and Draft If you only want to adjust the quality for the job you are curren
140. igned to a one touch key press that key e Ifthe fax number you are calling has a speed dial code press SPEED DIAL enter the speed dial code using the numeric keys and press ENTER MENU When dialing using the numeric keys include any pauses or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix See Using dialing characters on page 78 for more information 2 Load the document into the document feeder tray 3 Adjust any options such as contrast or resolution 4 Press FAX SEND After the last page of the fax has exited the product you can start sending another fax copying or scanning To fax to numbers you use regularly you can assign a one touch key or speed dial code See About speed dial codes one touch keys and group dial codes on page 70 for instructions If you have electronic phone books available you can use them for selecting recipients Electronic phone books are generated with third party applications See the software Help for more information Quickly programming speed dial codes or Sending faxes 55 Note Note one touch keys Use the following method to program speed dial codes and one touch keys easily from the product control panel To quickly program speed dial codes or one touch keys This procedure cannot be used to program a group dial code See Programming group dial codes on page 74
141. ing A BNC connector has two slots that lock onto two matching knobs on a network interface card when you twist the connector brightness A measure of the overall intensity of the image The lower the brightness value the darker the image the higher the value the lighter the image will be Chooser The Chooser is part of the Mac OS that lest you configure your computer system to print on any printer for which you have appropriate software If you are part of an AppleTalk network system you can use the Chooser to activate and select among devices such as printers file servers or other computers connected to the network collapse The process of reducing a sticky note to an icon collate The process of printing a multiple copy job in sets When collate is selected the HP LaserJet 3200 product prints an entire set before printing additional copies Otherwise the device prints the desired number of copies of a page together before printing the following pages comma A comma in a dial sequence indicates that the fax machine will pause at that point in the dialing sequence contrast The difference between the dark and light areas of an image The lower the number value the more closely the shades will resemble each other The higher the number the more the shades will stand out from each other container program A program into which an OLE object is inserted That program contains the object crop To remove
142. ing e mail in an alternative mode 145 8 Problem Solving and Product Maintenance ITOGUGTION seco sees oe cata ace aaa ae ate scans hater ee es 147 General troubleshooting checklist 00005 148 Resolving fax problemS 0000 c eee eee 149 Fax setup checklist 0 0 00 ee 149 General fax problems 0 000 e cece eee 152 Sending fax problemS 0 000 cece eee eee eee 153 Receiving fax problems 000 eee eee 155 Resolving printing problems 00020 eee eee eee 159 General printing problems 00000e ee ee 159 Printing problems when using MS DOS 163 Resolving copying problems 0 0 eee eee eee 164 Resolving scanning problems 000e eee eee 166 Resolving paper feed problems 2000e ee 170 Clearing jams from the printer path areas 170 Clearing jams from the scanner path areas 177 Resolving image quality problems 55 181 Resolving control panel error messages 195 Common Macintosh problems 20200ee ee eae 202 Problems in the Chooser 000 eee e ee aeees 203 Printing rrorS 6 es 204 USB problems serat as serar npes cee eee 204 Selecting an alternate PPD 000 eae 206 Renaming the printer driver 0 000 e eee eee 207 EN Resolving PostScript Errors 20200 eee eee
143. ings for different print jobs For more information about how to use printer settings see the software Help Changing the resolution Le die The printer s default print quality setting is Faster Printing FastRes which uses 1200 dpi to provide the best combination of print speed and print quality If you need advanced print quality you can choose custom settings You can get to print quality settings from the printer driver The following options are available depending on the printer driver you are using e Faster Printing FastRes 1200 default the alternate resolution for complex graphics or faster output e Best Quality ProRes 1200 for best print quality e 600 dpi e 300 dpi Changing resolution might change the formatting of your text Printer settings 115 Saving printer settings for different print jobs 2 E E a Ba The Quick Set feature allows you to save and reuse the current printer settings Saved settings are called Quick Sets For example you might want to create a Quick Set for envelopes or for printing the first page of a document on letterhead For convenience Quick Sets can be selected and saved from most printer driver tabs You can also restore printer driver default settings by selecting Defaults from the Quick Sets list For more information see the software Help 116 Chapter 5 Prin
144. install the toner cartridge in the Getting Started Guide The toner cartridge may still be under warranty See Warranty information on page 245 Repeating image This type of defect might occur when using preprinted forms or a large quantity of narrow media 1 Print a few more pages to see if the problem corrects itself 2 Make sure that media type and quality meet HP specifications Repeating defects AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 If the distance between defects is 1 5 in 38 mm or 3 76 in 94 mm the toner cartridge might need to be replaced 3 See Cleaning the print paper path on page 211 Resolving image quality problems 187 4 See the Repeating image on page 187 solution below Toner smear AaBoCc AaBhCc AaBkyCc AaBkiyCc AaBboCc See also Loose toner on page 188 1 Print afew more pages to see if the problem corrects itself 2 Try using a different type of paper 3 Make sure that the environmental specifications for the printer are maintained see Overall specifications on page 228 4 Clean the inside of the printer or run a manual cleaning page to clean the fuser see Cleaning the print paper path on page 211 5 Replace the toner cartridge Loose toner AaBbCc A ice AaBbCc AaBbCc Loose toner in this context is defi
145. is being shared by another device The product must be directly connected to the computer s parallel port It cannot share the parallel port with another device If you have a device such as an external disk drive or switch box connected to the parallel port and want to continue using it you must use two parallel ports on your computer 166 Chapter 8 Problem Solving and Product Maintenance EN Problem Cause Solution Scanner stops in the middle of The maximum scannable page length is 35 inches 889 mm If the page is longer the scanner continues to scan but it only Do not try to pull the page out because you can damage the scanner To remove the page see Clearing jams from the scanning keeps the first 35 inches 889 mm of data scanner path areas on page 177 on the page and discards the rest If you want to scan an item that is longer than 35 inches 889 mm first copy the item onto multiple pages and then scan the copies The minimum scannable page size is To remove the page see Clearing jams 2 by 3 5 inches 51 by 89 mm If the item from the scanner path areas on is too small it can jam inside the scanner page 177 area A business card 2 by 3 5 inches 51 by 89 To remove the page see Clearing jams mm was fed using the wrong orientation from the scanner path areas on page 177 Then see To load special items on page 27 Scanning is The parallel po
146. ite spots 191 incoming calls routing 156 ink See toner input bin paper See input tray paper input guides paper adjusting 173 identifying 22 input limit reached 198 input slot single sheet capacity 24 feeding problems with 173 identifying 22 paper sizes 231 using 29 107 input support paper part number 257 input tray paper capacity 24 231 default sizes adjusting 38 feeding problems with 173 identifying 22 loading 28 inserting paper 26 28 installing memory 220 separation pads 225 insuring shipments 247 internal mirror contaminated 191 international faxing dialing 77 78 settings for 97 irregular media loading 27 J jams clearing from input areas 174 clearing from interior area 174 clearing from scanner path 177 179 error messages for 196 preventing 25 28 29 EN JetDirect print servers HP LaserJet Director 32 ordering 258 requirements for 103 Job Status canceling faxes from 64 K key press volume adjusting 40 keypad overlay part number 257 keys control panel 18 keys numeric See dialing entering L labels printing 110 selecting output path for 31 specifications for 118 landscape orientation 28 languages display panel changing 41 languages control panel 78 laser safety statement 233 LaserJet Cover Page Editor 100 LaserJet Director See HP LaserJet Director LaserJet Document Manager See HP LaserJet Document Manager LaserJet paper ordering 258 using 23 Latin America we
147. l on page 77 To set the dial prefix 1 2 Press ENTER MENU iF and then press ENTER MENU Press gt once to select F MENU F and then press ENTER Use the lt or gt key to select MENU and then press ENTER Use the lt or gt key to select Hi or MENU and then press ENTER If you chose H use the numeric keys to enter the prefix and then press ENTER IMENU You can use numbers pauses and dialing symbols 84 Chapter 4 Faxing EN EN Changing the detect dial tone setting Normally the product waits for a dial tone before attempting to a dial a fax number If you are using the product on the same line as your phone turn on the detect dial tone setting This will prevent the product from sending a fax while someone is on the phone In Australia this setting by default is set to Off To change detect dial tone 1 2 Press ENTER MENU JF and then press ENTER MENU Press gt once to select F and then press ENTER MENU Use the lt or gt key to select and then press ENTER MENU MENU Advanced send fax features and settings 85 Advanced receive fax features and settings The section describes more advanced procedures and settings you can use for receiving faxes The topics include 86 Chapter 4 Faxing Using fax forwarding Requesting a fax from another fax machine polling Receiving faxes to your com
148. late large jobs or make color copies The topics in this section include Making black and white copies Making color copies Using the Contrast button to adjust the contrast for the current fax or copy job Adjusting copy quality for the current job Reducing or enlarging copies for the current job 120 Chapter 6 Copying EN Note EN Making black and white copies Use this procedure to make copies from the product You can make up to 99 copies of a document that has as many as 30 pages depending on the thickness of the pages If pages of the document are longer than what is selected as the default paper size for the paper input tray the copies will print on multiple sheets of paper See Changing the default paper size for the paper input tray on page 38 If you are copying small fragile lightweight less than 12 Ib or 46 g m or irregularly sized items such as receipts newspaper clippings photographs and old or worn documents use the instructions for loading special items See To load special items on page 27 The factory default for collation is On With the collation on multiple copies print in sets For example if you are making two copies of a three page document the copies print in this order 1 2 3 1 2 3 See Changing the default copy collation on page 128 for more information and instructions on changing this setting You can change the default number of
149. lias for the HP LaserJet Director that appears on the desktop as shown below ee a AP DY BCR The following examples of the HP LaserJet Director for Windows and the Mac OS shows only the default buttons Windows S a m al EE me Cuenca Mac OS Features available only through the software 33 Note The following table explains the buttons that appear on the HP LaserJet Director Optical Character Recognition Button Description Scan Scans the document in the document feeder tray Email Attaches a copy of the document in the document feeder tray to a new e mail message and displays the new message so you can address it and send it Fax Opens the HP LaserJet Send Fax dialog box From that dialog box you can add recipients add a cover sheet and then send the item OCR Scans the document in the document feeder tray and converts it to text that you can edit in a word processing program Copy Opens the HP LaserJet Copier dialog box From that dialog box you can adjust the number of copies reduce or enlarge the copy adjust the contrast and copy quality and change the output paper size Archive Scans the document in the document feeder tray and stores it in a default destination Toolbox Windows Tools Mac OS Displays tools and Support help Customize Displays the Customize dialog box where you can change settings for HP LaserJet Director To turn off
150. ls codes 1 2 Press ENTER MENU Use the lt or gt key to select FAs MENU and then press ENTER Press ENTER IMENU to select Use the lt or gt key to select and then press ENTER MENU Press ENTER IMENU to confirm the deletion 76 Chapter 4 Faxing EN EN Using Manual Dial 3 Normally the product dials after you press FAX SEND At times however you might want the product to dial each number as you press it For example if you are charging your fax call to a calling card you ll need to dial the fax number wait for the acceptance tone of your telephone company and then dial the calling card number When dialing internationally you might need to dial part of the number and then listen for dial tones before continuing to dial To use Manual Dial 1 Place the document in the document feeder tray 2 Press FAX SEND 3 Begin dialing The fax number dials as you press each digit This allows you to wait for pauses dial tones international access tones or calling card acceptance tones before continuing to dial Sending a fax by dialing from a telephone 3 At times you might want to dial a fax number from a telephone connected to the same line as the product For example if you are sending a fax to a person whose product is in Manual mode you can call first to let that person know the fax is coming To send a fax by dialing from a telephone 1 Place the document in the document feeder tr
151. lure is intermittent how much time elapses between failures 3 Is the unit connected to any of the following Give manufacturer and model number Personal computer Modem Network Other 4 Additional comments 248 Chapter B Service and Support Information EN Software license agreement EN ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU CAN RETURN THE SOFTWARE FOR A FULL REFUND IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT YOU CAN RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying software unless you have a separate signed agreement with HP License Grant HP grants you a license to use one copy of the software Use means storing loading installing executing or displaying the software You may not modify the software or disable any licensing or control features of the software If the software is licensed for concurrent use you may not allow more than the maximum number of authorized users to use the software concurrently Ownership The software is owned and copyrighted by HP or its third party suppliers Your license confers no title to or ownership in the software and is not a sale of any rights in the software HP s third party suppl
152. more information Note If you only want to change the resolution for the fax job you are currently sending see Adjusting the resolution for the current job on page 62 1 Press ENTER MENU 2 Use the lt or gt key to select MENU JF and then press ENTER 3 Use the lt or gt key to select FRx ENTER MENU 4 Press ENTER MENU to select 5 Use the lt or gt key to select Fir l 4E or i 6 Press ENTER MENU to save your selection Selecting tone or pulse dialing mode lt ES CA I Ze E L Use this procedure to set the product to tone or pulse dialing mode You can use this procedure to set the product to tone or pulse dialing mode The default is set to Tone Leave this as Tone unless you know your telephone is incapable of tone dialing To select tone or pulse dialing 1 Press ENTER MENU 2 Usethe lt or gt key to select MENU and then press ENTER 3 Press gt once to select Use the lt or gt key to select ENTER MENU E and then press E and then press ENTER MENU to save your selection 82 Chapter 4 Faxing EN Note EN Changing how the product redials If the product was unable to send a fax because the receiving fax machine did not answer or was busy the product will attempt to redial based on the Redial On Busy and Redial On No Answer options Use the procedures in this section to
153. mpliant and works with Windows and Macintosh based programs that support TWAIN compliant scanning devices While in a TWAIN enabled program you can access the scanning feature and scan an image directly into the open application To do so follow the program s instructions for acquiring an image using TWAIN For more specific information consult the documentation or software Help for the program 142 Chapter 7 Scanning EN Sending scanned items as e mail attachments Note EN The product and the software that came with the product work with compatible e mail programs so you can e mail documents in PDF format but other options are also available depending on what file formats are supported by your e mail program The recipient can read and print these documents using Adobe Acrobat Reader which can be downloaded free from Adobe s website This section describes the basics of using the product and the software with your e mail program e Sending e mail from the product e Sending e mail in an alternative mode You must already have an e mail program and an active e mail service provider to use the information in this section The software does not contain an e mail program See the software Help for additional information Sending e mail from the product E mail can be sent from the product using Windows 98 2000 and NT 4 0 or Mac OS 8 6 and 9 0 It can also be done in Microsoft Windows 95 using a TWAIN enabled program an
154. n HP JetDirect print server For the HP LaserJet 3200 product you may or may not need to use the HP JetAdmin or Web JetAdmin software or bootp DHCP or telnet to configure the product on the network hypertext links A link from one part of a document to another When a linked word or phrase or graphic is clicked the user will jump to the linked word phrase or graphic IPX SPX A network protocol made popular by Novell Inc as the basic protocol in its Novell NetWare network operating system In order for the HP LaserJet 3200 product to work on the network you must have the TCP IP or IPX SPX network protocol running in addition to NetBEUI JP9 also JPEG Joint Photographic Experts Group an international standard for compressing digital photographic images link A connection to a program or device that you can use to send information from the product software to other programs such as e mail electronic fax and OCR links Link Bar The icons on the bottom of the desktop or viewer that represent programs installed on your computer such as e mail software linked program A program installed on your computer that you can use with the product software For example you can use OCR software to translate a scanned item into text 265 NetBEUI NetBIOS Extended User Interface The network transport protocol used by all of Microsoft s network systems and IBM s LAN Server based systems In order for the HP LaserJet
155. n documents and adjust settings for the product See Using the control panel menu structure on page 19 for more information about menu settings z E Error light When solid indicates an error 2 Ready Light When solid indicates the condition product is ready and has no error conditions When blinking indicates the product is processing a job Control Panel Display Displays messages 4 Enter Menu key Use to gain access to the or Menu settings Menu save a selection or go down one level in the Menu settings Back Space key Use to go up one levelin 6 Back Arrow key lt Use to scroll back the Menu settings or to backspace when through items at the same Menu level or to typing text move back through text Chapter 2 Getting to Know the Product EN 13 15 17 19 EN Forward Arrow key gt Use to scroll forward 8 Stop Clear key Stops or clears any action in through items at the same Menu level or to progress or exits the Menu settings insert a space when typing text Scan key Starts the scan function 10 Copy key Starts the copy function One touch keypad Use the keys on the one 12 Fax Send key Starts the fax function or use touch keypad to store frequently dialed fax to enter into manual dialing mode numbers Volume key Use to adjust the line monitor 14 Speed Dial key Press this key plus a volume for incoming and outgoing fax sounds
156. n the HP LaserJet Utility to rename the printer driver This will not work for the fax or scanner driver Resolving PostScript Errors The following situations are PS language specific and may occur when several printer languages are being used To receive a printed or screen displayed message when PS errors occur do one of the following e Open the Print Options dialog box and click the desired selection next to the PS Errors section e Open the HP LaserJet Device Configuration tool On the Advanced tab select the Print PS Errors check box Common Macintosh problems 207 Problem Cause Solution The job prints in Courier the printer s default typeface instead of the typeface you The requested typeface is not downloaded A personality switch may have been performed to print a PCL job just before the PS printing job was received Download the desired font and send the print job again Verify the type and location of the font Download to printer if applicable Check with the software documentation clipped margins requested A legal page Print job is too complex You may need to print your job at 600 prints with dots per inch reduce the complexity of the page or install more memory A PS error page prints Print job may not be PS Make sure the print job is a PS job Check to see whether the software application expected a setup or PS header file to be sent to the printer
157. ned as toner that can be rubbed off the page 1 If you have observed a rougher texture on one side of your media try printing on the smoother side 2 Make sure that the environmental specifications for the printer are maintained see Overall specifications on page 228 3 Make sure that media type and quality meet HP specifications see Selecting print media on page 23 188 Chapter 8 Problem Solving and Product Maintenance EN EN Page skew AQBbCc AQBbCc AQBbCc AQBbCc AaBbc 1 Remove some of the media from the paper input tray and try printing a few more pages to see if the problem corrects itself Verify that there are no torn pieces of media inside the printer Be sure to center the media with the paper guides Also verify that the paper guides are not adjusted too tightly or too loosely against the media 4 Turn over the stack of paper in the tray Also try rotating the paper 180 5 Print a self test page from the control panel or from the software to verify that the product is working 6 Make sure that media type and quality meet HP specifications See Product specifications on page 228 7 Make sure that the environmental specifications for the printer are maintained See Overall specifications Gray background AaBbCc AaBbCc AQBbCc AaBbCc AaBbCc Do not use paper that has already been run through the printer Print a few more pages to see if the problem correct
158. nformation Use Software Use the software to store and organize documents so you can quickly find that invoice receipt or business card from weeks ago See the software Help for more information about using the software This multifunction product helps increase your productivity by allowing you to do more than one task at a time For example send an electronic fax while the product makes copies or scan a document while printing See What you can do with the product on page 14 Introduction 13 What you can do with the product The tables in this section show which functions will work when another function is already in use e When the product is directly connected to a computer or e When the product is connected to a network When the product is directly connected to a computer This table shows what functions will work when another function is already in use if the product is directly connected to your computer If the Can I product Senda Receive Send a Receive SendaPC Scan to Copy IS printjob a paper paper fax a PC fax fax the PC fax Printing a Yes Prints Yes Yes Yes Yes Yes No file when first Prints Wait until print job when print job ends first job ends ends Printing a Yes Prints Yes Yes Yes Yes Yes No paper fax when fax Prints Wait until printing when print job ends first job ends ends Receiving Yes Prints No Yes No
159. ng codes 168 garbled 159 misformed 190 checklists fax setup 149 troubleshooting 148 circuit capacity 228 cleaning alcohol 214 doors 213 glass 214 print path 211 rollers 214 scanner path 213 clearing document feeder 196 faxes from memory 89 jams in input areas 174 jams in interior area 174 jams in scanner path area 177 179 codes See also speed dial codes group dial codes one touch keys access 55 area 55 coding schemes fax 229 collating copies by default 121 changing defaults 128 color copying 122 communications bidirectional 160 compatibility fax 229 compliance Canadian DOC regulations 240 contact information 239 FCC regulations 234 laser safety statements 233 configuration reports printing 48 confirmation sent fax 45 conflicts parallel ports 161 conformity declaration of 239 connecting Fax Phone line connector 149 parallel ports 152 consumables ordering 257 recycling 241 consumer protection act telephone 236 consumption power 228 contact information compliance 239 sales and service offices 253 contrast control panel key 19 copy job settings adjusting 122 copy settings default 126 fax job settings adjusting 61 fax settings default 81 scanned images 190 troubleshooting 183 control panel blocking fax numbers 67 entering characters 78 entering numbers 79 error messages 195 icons for 12 identifying 18 key press volume adjusting 40 keypad overlay part number 257 keys
160. ng faxes to the product are automatically answered however if you change what devices are connected to the same phone line to which the product is connected you will need to change how the product answers incoming faxes See the Changing how the product answers incoming faxes on page 90 topic in the Advanced receive fax features and settings section Follow the procedures in this section to manage faxes routed to the product e Receiving faxes when you hear fax tones e Reprinting faxes e Blocking or unblocking fax numbers Receiving faxes when you hear fax tones CE S7 If you have a phone line that receives both fax and phone calls and you hear fax tones when you answer the phone you can start the receiving process in one of two ways e f you are close to the product press FAX SEND on the control panel e When you answer any phone connected to the line an extension phone and hear fax tones the product should begin answering the call automatically If not press 1 2 3 in sequence on the telephone keypad listen for fax transmission sounds and then hang up For the second method to work the Extension phone setting must be setto Yes See Enabling an extension phone on page 93 to check or change the setting Receiving faxes 65 Note Note Reprinting faxes Z If a fax did not print because the toner ran out or if the fax printed on the wrong type of media you can try to reprint it The actual
161. nt a T 30 protocol trace report 1 Press ENTER MENU 2 Usethe lt or gt key to select SERNICE and press ENTER MENU 3 Use the lt or gt key to select FRINT T 36 7 ENTER MENU 4 Use the lt or gt key to select Hii and press ENTER IMENU The product exits the Menu settings and prints the reports 50 Chapter 3 Managing General Default Settings Logs and Reports EN EN Setting when the T 30 protocol trace report prints S7 You can set the T 30 protocol trace report to print e Never the default e Ifan error occurs e Atthe end of every send and received fax To set when the T 30 protocol trace reports prints 1 Press ENTER MENU 2 Use the lt or gt key to select SERNICE and press ENTER MENU 3 Use the lt or gt key to select PRINT T 36 T ENTER MENU and press 4 Use the lt or gt key to select the option for when you want the T 30 protocol trace report to print 5 Press ENTER MENU to save the selection Managing logs and reports 51 52 Chapter 3 Managing General Default Settings Logs and Reports EN Hint EN Faxing Introduction All users can fax to and from the product The product operates just like a regular fax machine you do not have to install the software or have the computer on for it to work From the control panel you can send and receive paper faxes and adjust all settings needed for faxing Normally received faxes are printed at the product However you can
162. nt resolution setting or Changing the default contrast and resolution for outgoing faxes on page 81 to check the default setting The current resolution setting overrides the default If there is a poor phone line connection Hang up and resend the fax the product and the receiving fax machine Have the phone company check the slow down the transmission to adjust for phone line errors EN Resolving fax problems 157 Problem Cause Solution Faxes are not printing or are printing incorrectly at the product There is no media in the paper input tray The Receive to PC option might be selected and faxes are being received by the computer Load media Any faxes received while the bin is empty are stored in memory and will print once the bin has been refilled Check to see if the computer is receiving faxes 1 Click Start point to Programs point to HP LaserJet 3200 point to Tools and then click HP LaserJet Device Configuration 2 Click the Fax tab and then click the Receive tab 3 Clear the Receive to PC check box if it is selected and then click OK Faxes are printing on two pages instead of one The autoreduction setting may not be set correctly If you want faxes to be reduced to fit on one page the autoreduction setting should be on If the setting is off faxes may print on multiple pages See Changing autoreduction for incoming faxes on page 95 to adjust the settin
163. number of faxes stored for possible reprinting is determined by how much memory is available The most recent fax prints first the oldest fax prints last These faxes are continuously stored and reprinting them does not clear them from memory To clear these faxes from memory see Clearing faxes from memory on page 89 You do not need to use this procedure if faxes did not print because of a jam or because the media ran out During those situations faxes are received to memory As soon as you clear the jam or refill the media faxes automatically resume printing To reprint faxes 1 Print a fax activity log to check which faxes may have been lost See Printing the fax activity log on page 43 for instructions 2 Press ENTER MENU 3 Press gt once to display and then press ENTER MENU 4 Use the lt or gt key to display FEF and then press ENTER MENU The product begins reprinting the most recently printed faxes To stop the printing at any time press STOP CLEAR 66 Chapter 4 Faxing EN Note Note EN Blocking or unblocking fax numbers If there are people or businesses from whom you do not want to receive faxes you can block their fax numbers using the control panel You can block up to 30 fax numbers When you block a fax number and someone from that number sends you a fax the display panel indicates that the number is blocked and the fax does not print and is not saved in memory Faxes f
164. o adjust the resolution 1 Press RESOLUTION to display the current resolution setting 2 Use the lt or gt key to scroll through the choices 3 Press ENTER MENU to save the selection Resolution options Use this table to determine which resolution setting to choose for your fax Note that each increase in quality lengthens transmission time Choose this resolution For this result Standard 203 by 98 dpi Standard quality for text e Use this setting when speed is more important than quality This is the fastest of the resolution settings e All fax machines can receive at this quality e Words have better quality than graphics or photos at this setting Fine 203 by 196 dpi Higher quality for words e Use this setting for good all around quality e Most fax machines can receive at this setting Fax machines that do not will receive at Standard e Words have better quality than graphics or photos at this setting Superfine 300 by 300 dpi Best quality for words e Words have better quality than graphics or photos at this setting e Only a few fax machines receive at this mode Fax machines that do not will receive at the highest supported resolution 62 Chapter 4 Faxing EN Choose this resolution For this result Photo Best quality for graphics and photos halftone images scan up to e Use this setting when the quality of graphics and photos in 300 by 300
165. o clean the print paper path This process requires copier grade paper to remove dust and toner from the print paper path Do not use bond or rough paper 1 Place the copier grade paper into the paper input tray 2 Ensure that the product is in the amp ENTER MENU state and then press 3 Use the lt or gt key to select SEF MENU HEE and then press ENTER 4 Use the lt or gt key to select ENTER MENU and then press 5 Press ENTER MENU to start the cleaning mode Product Maintenance 211 The device displays the message It process is completed 212 Chapter 8 Problem Solving and Product Maintenance EN Cleaning the scanner path You might need to clean parts of the scanner if the ink on items you are scanning can be smudged with your hand or if the items have excessive amounts of dust or dirt on them You might also need to clean these parts if there are smudges or other marks on documents or scans of documents WARNING Before cleaning the HP LaserJet 3200 product disconnect it from the power source To clean the scanner path 1 Press the two printer door release latches and open the printer door 2 If the long white strip on the inside of the document release door is dirty clean it with a dry cotton swab If there is still something on the strip dab a swab in a small amount of isopropyl alcohol and gently clean the strip WARNING Alcohol is flammable Keep it awa
166. o go and then press ENTER IMENU to save your selection Advanced receive fax features and settings 87 Requesting a fax from another fax machine polling S7 If someone else has set up a fax to be polled you can request that the fax be sent to your product This is also known as polling another machine To request a fax from another fax machine 1 Press ENTER MENU 2 Usethe lt or gt key to select FAs FUNCTIONS and then press ENTER MENU 3 Use the lt or gt key to select FOLL IH E and then press ENTER MENU 4 Use the numeric keys to enter the number of the fax machine from which you want to request the fax and then press ENTER MENU Your product dials the other fax machine and requests the fax 88 Chapter 4 Faxing EN CAUTION EN Clearing faxes from memory 3 Only use this procedure if you are concerned someone else has access to your product and will try to reprint faxes in the reprint memory In addition to clearing the reprint memory this procedure clears fax currently being sent unsent faxes pending redial faxes scheduled to be sent at a future time and faxes not printed or forwarded To clear faxes from memory 1 Press ENTER MENU 2 and then press ENTER MENU and then 3 Use the lt or gt key to select amp i press ENTER MENU 4 Press ENTER MENU to confirm the deletion Advanced receive fax features and settings 89 Changing how the product answers incomin
167. ode see To send a fax using a group dial code If you want to send to up to 20 numbers that do not have a group dial code see To send a fax to an ad hoc group In the rare instance that your document does not fit into memory you will need to send the document to each fax number one at a time or use the HP LaserJet Director The HP LaserJet Director is not supported for Microsoft Windows 95 If you want to improve the quality of a paper document before faxing it scan the document first and straighten or clean the image Then send it as a fax from the software See the software Help for more information To send a fax using a group dial code 1 Load the document into the document feeder tray 2 Adjust any options such as contrast or resolution 3 Press the one touch key for the group Or Press SPEED DIAL and the group dial code for the group and then press ENTER MENU 4 Press FAX SEND The product scans the document into memory and sends the fax to each fax number specified If a number in the group is busy or does not answer and the redial settings are not set correctly the product might not redial that number If multiple redial attempts fail the product will update the Fax Activity log with the error and then proceed to the next number in the group Sending faxes 57 Note Note To send a fax to an ad hoc group 1 Dial the first fax number using one of the following methods Use the numeric keys
168. oftware and support documentation are available to help answer your questions about HP products Use Keyword HP to start your tour or in the U S call 1 800 827 6364 preferred customer 1118 to subscribe In Europe call the appropriate number below Austria 0222 58 58 485 France 353 1 704 90 00 Germany 0180 531 31 64 Switzerland 0848 80 10 11 United Kingdom 0800 279 1234 CompuServe Printer drivers updated HP printer software and interactive sharing of technical information with other members is available on CompuServe s HP User s forums GO HP or call 1 800 524 3388 and ask for representative 51 to subscribe CompuServe is also available in the U K France Belgium Switzerland Germany and Austria Obtaining Software Visit http Awww hp com go support site is in English Call Australia 61 3 8877 8000 Canada and US 661 257 5565 Ireland and the UK 44 0 1429 865 511 Hong Kong Malaysia and Singapore 65 740 4477 New Zealand 64 9 356 6640 For other contact information see Ordering software on page 259 HP Direct Ordering for Call 1 800 538 8787 U S or 1 800 387 3154 Canada Accessories and Supplies U S and Canada HP Support Assistant This support tool offers a comprehensive online information system designed compact disc to provide technical and product information on HP products To subscribe to U S Canada Malaysia this quarterly service in the U S o
169. oice messaging services troubleshooting 156 voltage fluctuations 160 power requirements 228 Volume key 19 volume adjusting 39 W warranty 245 post warrant assistance 252 watermarks 114 websites Asia Pacific region 242 environmental stewardship 240 Europe 242 HP LaserJet 3200 11 HP LaserJet Supplies 242 Latin America 242 Material Data Safety Sheet 243 Mexico 242 product 11 product information 251 weight battery 243 paper equivalence table 232 product 228 white lines troubleshooting 191 white spots troubleshooting 191 white streaks troubleshooting 185 width 228 Windows sharing 103 uninstalling software from 210 Workplace using 35 worldwide customer care options 252 wrinkling preventing 31 117 171 troubleshooting 193 wrist strap anti static 220 EN O invent Copyright 2001 Hewlett Packard company http www hp com support j3200
170. om the paper input tray Tap the sides of the media stack together and then reinsert the paper Remove some of the sheets The paper input tray can hold up to 125 sheets of 20 lb 75g m bond weight paper less for heavier paper or up to 7 to 10 envelopes depending on envelope construction and operating environment Place only one sheet at a time in the single sheet input slot If printing more than one sheet of the same type of media use the paper input tray Break the ream of paper by curving it into an upside down u shape this may effectively decrease multifeeds You may also try turning the paper around to feed the opposite end first or use a different type of paper Order HP s paper specification guide To order see Ordering parts page 257 Do not allow more than 125 sheets of 20 Ib 75 g m bond weight paper less for heavier paper to fill the paper output bin Do not allow media to stack up in front of the front paper output slot See Cleaning the print paper path on page 211 EN Resolving paper feed problems 173 Note Clearing feed jams in the paper input areas If most of the jammed media is visible from the paper input tray or single sheet input slot carefully pull the jammed media straight up and out of the product using both hands Realign the media and reload it Be sure to center media between the paper guides Also verify that the paper guides are adjusted snugly
171. one two or three digit code on the numeric keys to fax to previously stored fax numbers Redial Pause key Press to redial the last 16 Numeric keys Use to type codes and enter fax number or to insert a pause into a fax fax numbers Also use to add letters when number typing a name in the fax header or for speed dials Reduce Enlarge key Use to adjust the size 18 Resolution key Use to adjust the resolution of the current copy job or sharpness for the current fax or copy job Contrast key Use to adjust the contrast or difference between light and dark areas for the current fax or copy job Using the control panel menu structure What follows is a hierarchical diagram of the control panel menu structure You might want to refer to this menu structure while making changes to settings and features To print a copy of this menu structure see Printing the control panel menu structure on page 47 To see which settings are currently selected print a configuration report See Printing a configuration report on page 48 for instructions The following is a general procedure for using the control panel menu To use the control panel keys 1 Press ENTER MENU to begin 2 Use the lt or gt key to select one of the choices from the main Menu and then press ENTER MENU 3 Use the lt or gt key to select one of the choices from the Submenu and press ENTER MENU 4 If applicable use the lt or
172. ope e Keep the printer clean Contaminants such as loose toner and paper dust can interfere with the printing process EN Printing Tips 117 Tips for printing labels e Do not use labels that are separating from the backing sheet or that are wrinkled or damaged in any way e Do not use any sheet of labels that has spaces in it where some of the labels have been removed e Do not feed a sheet of labels through your product more than once e f possible verify that label adhesive can withstand temperatures up to 392 F 200 C This is the temperature of the fusing assembly during printing 118 Chapter 5 Printing EN Hint EN Copying Introduction Anyone can make copies by using the control panel on the product To use the HP LaserJet Director to make copies your computer must be directly connected to the product This section provides information on how make copies from the product as well as how to change copy settings You can find out what product settings are currently selected by printing a configuration report see Printing a configuration report on page 48 Introduction 119 Copying tasks The product functions as a standalone copier you do not have to have software installed or have the computer on to make copies Generally making copies using the product s control panel is the easiest and fastest method You can also adjust copy settings from the control panel Use the software to col
173. or replace the telephone cord Refill the paper input tray The product prints faxes received to memory and resumes answering fax calls Try removing the last device connected and see if the product works If not keep removing devices and retrying Connect the product to a jack for another phone line Connect a telephone to the outlet in place of the product and try to make a telephone call to make sure the phone line is working See Using fax forwarding on page 87 to disable fax forwarding Do one of the following e Discontinue the messaging service Get a phone line dedicated to fax calls e Set the product to answer in Manual mode In Manual mode you must start the fax receive process yourself e Leave the product set to Automatic mode and lower the rings to answer for the product to a number below the rings to answer for the voice mail see the Getting Started Guide for the limits in your country The product will answer all incoming calls 156 Chapter 8 Problem Solving and Product Maintenance EN Problem Cause Solution Faxes do not The Receive to PC option might be Turn off the Receive to PC option in the print as selected HP LaserJet Device Configuration tool expected 1 Click Start point to Programs point to HP LaserJet 3200 point to Tools and then click HP LaserJet Device Configuration 2 Click the Fax tab and then click the Receive tab 3 Clear the Receive to PC check bo
174. or this service If ring pattern service is available and you choose to subscribe to it keep in mind the following e Determine which ring pattern is used for phone calls and which is used for fax calls e Make sure the telephone company assigns the correct ring pattern to the fax number In New Zealand it should be a double ring pattern with long pauses The product ignores other ring patterns e Important If you have an answering machine or computer voicemail on this line for the other phone number make sure the product s rings to answer is set to a Jower number than the rings to answer on the answering machine or voicemail In the case of ring pattern detection the product must answer calls first in order to be able to receive fax calls Advanced receive fax features and settings 91 Note Note How will know if it s working After product installation is complete ask someone you know to send you a fax Make sure you provide the correct fax number To change answer ring patterns Do not change the All Rings default setting if you do not have ring pattern service from your telephone company If you do not have ring pattern service and you change this setting the product might not be able to receive faxes 1 Press ENTER MENU 2 Use the lt or gt key to select MENU and then press ENTER F and then press ENTER MENU EH and then 4 Use the lt or gt key to select press ENTER MENU 5
175. ot export or reexport the software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The software and any accompanying documentation have been developed entirely at private expense They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved 250 Chapter B Service and Support Information EN HP Customer Care Along with your product you receive a variety of support services from Hewlett Packard and our support partners designed to give you the results you need quickly and professionally Online Services for 24 World Wide Web URL For information specific to the HP LaserJet 3200 hour access to information product http www hp com support j3200 over your modem we suggest these services America Online America Online Bertelsmann is available in the U S Austria France Germany Switzerland and the U K Printer drivers updated HP printer s
176. ot touch the contacts on the end of the telephone cord or any of the sockets on the HP LaserJet 3200 product Replace damaged cords immediately Never install telephone wiring during a lightning storm Observe all warnings and instructions marked on the product Unplug this product from wall outlets and telephone jacks before cleaning Do not install or use this product near water or when you are wet Install the product securely on a stable surface O ONO A Install the product in a protected location where no one can step on or trip over the line cord and the line cord will not be damaged 10 If the product does not operate normally see see chapter starting on page 147 11 Refer all servicing questions to qualified personnel Information regarding FCC Class B Parts 15 and 68 requirements can be found in Specifications on page 227 EN EN Contents 1 About This Guide Introduction 0 eee eee eee ena 11 Using this guide with your product functionality 12 2 Getting to Know the Product IMMOGUCHION sida Soi ee ed aes Kew ae a ee a 13 What you can do with the product 0 000 14 When the product is directly connected to acomputer 14 When the product is connected to a network 16 Identifying product components 00 000005 18 Control panel lights and keys 00 000 cee eeu 18 Identifying hardware parts 000002 eee eeee 21 Selectin
177. oting 153 groups faxing to 57 58 guides adjusting 173 paper input 22 Index 275 276 Index H headers fax changing 79 menus for 20 heavy media duplexing 112 equivalence table 232 output path for 31 printing on 110 height 228 horizontal printing 28 HP authorized service providers 247 HP Customer Care 251 European and in country support 252 product repair assistance 252 worldwide options 252 HP Direct Ordering 251 HP JetDirect print servers HP LaserJet Director 32 ordering 258 requirements for 103 HP LaserJet Cover Page Editor 100 HP LaserJet Director buttons 32 icons for 12 scanning with 133 turning off 34 HP LaserJet Document Manager using 35 HP LaserJet paper ordering 258 using 23 HP LaserJet Workplace using 35 HP Multipurpose paper ordering 258 using 23 HP Planet Partners Printing Supplies Environmental Program 241 HP repair services 247 HP Sales and Service offices 253 HP Support Assistant compact disc 251 HP Workplace using 35 humidity operating environment 228 l IC CS 03 requirements 237 icons user guide 12 image quality troubleshooting black pages 192 character dropouts 184 characters misformed 190 contrast 183 190 dropouts 184 edges not printing 184 faded print 185 gray backgrounds 189 lines 185 191 loose toner 188 repeating defects 187 repeating images 187 skewed pages 189 smears 187 188 smudges 186 specks 186 stains 186 streaks 185 187 tire tracks 194 white lines 191 wh
178. page 57 To delete group dial codes 1 2 7 Press ENTER MENU Use the lt or gt key to select MENU and then press ENTER Press ENTER IMENU to selec Use the lt or gt key to select MENU Use the lt or gt key to select i ENTER MENU iF and then press Using the numeric keys enter the number of the group dial you want to delete and then press ENTER MENU Press ENTER IMENU to confirm the deletion To delete an individual in a group dial code 1 Press ENTER MENU Advanced send fax features and settings 75 CAUTION Use the lt or gt key to select FA MENU and then press ENTER Press ENTER IMENU to select Use the lt or gt key to select amp MENU iF and then press ENTER Use the lt or gt key to select DELETE IH GEOLF and then press ENTER MENU Use the lt or gt key to select the individual you would like to delete from the group Press ENTER IMENU to confirm the deletion Repeat steps 6 and 7 to delete other individuals from the group Or Press STOP CLEAR if you are finished Deleting all speed dial codes one touch keys and group dials codes You can delete all speed dial codes one touch keys and group dials codes that are programmed in the product Once speed dial codes one touch keys and group dial codes are deleted they cannot be recovered To delete all speed dial codes one touch keys and group dia
179. part of an image The portion of the image that is selected remains while the portion that is not selected is removed 262 Chapter Glossary EN EN dcx A multi page PCX format where each page is a PCX file Since this is a multi page format it is widely used for receiving and sending faxes to and from the computer A single DCX document can store up to 1 023 pages dedicated line A single telephone line that is used exclusively for either voice calls or fax calls distinctive ring A feature offered by some telephone companies in the Australia Canada New Zealand the United States and the United Kingdom that allows two or three phone numbers to be set up on the same telephone line Each phone number has a different ring pattern and the fax machine can be configured to recognize the distinctive ring of the fax number dots per inch dpi A measurement of resolution used for scanning and printing Generally more dots per inch mean a higher resolution a greater amount of visible detail in the image and a larger file size EconoMode Economode is a toner saving feature on your HP LaserJet product Economode reduces the amount of toner on a the printed page so that the toner cartridge lasts longer The printed result is similar to printing a document is draft mode e mail electronic mail An abbreviation for electronic mail Software that you can use to electronically transmit items over a communications network
180. part that is ordered as part of a kit for the HP LaserJet 3200 product The separation pad kit for document scanner path part number RY7 5055 000CN contains three pieces e Document scanner separation pad e Separation mylar e Pad holder When to replace the document scanner separation pad Replace the document scanner separation pad when the document scanner feeds multiple sheets at once through the scanner path double feeds or multi feeds Recurring multi feed problems indicate that the document scanner separation pad is worn To install a new document scanner separation pad 1 Open the document release door 2 Rotate the strap on the left side of the product door to unhook the strap 3 Grasp the separation pad and mylar sheet together callout 1 in the graphic below and lift them straight away from the document release door This action should also release the pad holder callout 2 in the graphic below 4 Press the new pad holder with pad and mylar attached into position It should snap into place 5 Rehook the strap and close the document release door Product Maintenance 225 226 Chapter 8 Problem Solving and Product Maintenance EN EN Specifications Introduction This section contains product specifications and regulatory information Introduction 227 Product specifications This section provides the following specifications for the HP LaserJet 3200 product e
181. phone cord from both the product and the wall and replug the cord Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line See Changing the detect dial tone setting See Resolving fax problems on page 149 Print the faxes in memory and have the sender resend the missing page s of the document The product answered the incoming call but could not determine that the caller was a fax machine Ask the sender to try resending the fax Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line See Resolving fax problems The product attempted to execute Reprint Last Fax when nothing was in memory Receive a fax before attempting to use this option There is not enough memory to start a new job Wait until the current job is finished before starting a new job EN Resolving control panel error messages 199 Cause Solution Message The product has detected a power failure and is performing a self test The product should go back to the ready state on its own If this message does not go away in a couple of minutes disconnect the power cable from the product wait at least 30 seconds then reconnect the power cable and wait for the product to init
182. port is being shared by another device If you are copying using the Document Director or the HP LaserJet Director the product must be directly connected to the computer s parallel or USB port It cannot share the parallel or USB port with another device If you have a device such as an external disk drive or switch box connected to the parallel or USB port and want to continue using it you must install two parallel or USB ports on your computer Documents stop feeding in the middle of copying The maximum scannable page length is 35 inches 889 mm If the page is longer scanning stops at 35 inches 889 mm The minimum scannable page size is 2 by 3 5 inches 51 by 89 mm If the item is too small it can jam inside the scanner A business card 2 by 3 5 inches 51 by 89 mm was fed using the wrong orientation If there is a jam see Clearing jams from the scanner path areas on page 177 and resend the job To remove the page see Clearing jams from the scanner path areas on page 177 To remove the page see Clearing jams from the scanner path areas on page 177 Then see To load special items on page 27 Copies print on the wrong size media The page size might be set incorrectly Change the media size to the size you are copying See Changing the default paper size for the paper input tray on page 38 Try reducing or enlarging the copies See Reducing or enlarging
183. printer path areas Occasionally media can become jammed in the paper input tray single sheet input slot paper output bin or front paper output slot See Identifying hardware parts on page 21 for more information This section contains the following two topics e Causes and solutions of jams in printer path areas e Clearing feed jams in the paper input areas Causes and solutions of jams in printer path areas The following list shows some possible causes e The media was loaded improperly e The paper input tray was overfilled e Additional media was added without unloading the bin and straightening all media first e The guides were not adjusted to the correct position e The paper output bin was too full e The paper path lever was adjusted while a job was printing e The printer door was opened while a job was printing e The media used does not meet HP s specifications e The media used is smaller than 3 by 5 inches 76 2 by 127 mm e The power was interrupted while a job was printing 170 Chapter 8 Problem Solving and Product Maintenance EN Use the following table for specific causes and solutions for jams in the printer path parts Problem Cause Solution Pages are coming out of the product curled or wrinkled Media used in the paper output bin is curled or wrinkled Paper might not be stored properly Use the front paper output slot by pushing the paper path lever to the lowe
184. puter Clearing faxes from memory Changing how the product answers incoming faxes Changing answer ring patterns Enabling an extension phone Changing the silence detect mode Changing autoreduction for incoming faxes Enabling stamp received faxes Setting error correction EN Using fax forwarding et Ss Sle You can set your product to forward incoming faxes to another fax number When the fax arrives at your product it is stored in memory Then your product dials the fax number you have specified and sends the fax If it cannot forward a fax after repeated attempts because of an error such as the number being busy and redials failing your product will print the fax If it runs out of memory while receiving a fax it will terminate the incoming fax and only forward the pages and partial pages already stored in memory When using this feature the product must be the one receiving faxes not the computer and the answer mode must be set to Automatic see Changing how the product answers incoming faxes on page 90 To use fax forwarding 1 Press ENTER MENU 2 iF and then press ENTER MENU F and then press 3 Use the lt or gt key to select ENTER MENU and then press ENTER MENU Press gt to select GH or GFF and then press ENTER MENU If you choose to turn fax forwarding on use the numeric keys to enter the fax number where you would like the fax t
185. quality so be sure to use it for drafts You can select the EconoMode option from the printer driver See Gaining access to the printer driver on page 105 Printer tasks 111 Printing on both sides of paper LIE SHE 8 Ee Ges E G i Note When using a Windows compatible computer or a Macintosh compatible computer this option is not available with the PostScript printer driver that is provided with the product To print on both sides of the paper manual duplexing you must run the paper through the printer twice You can print using the paper output bin or the straight through output path HP recommends using the paper output bin for light weight paper Use the straight through output path for any heavy media or media that tends to curl when printed such as envelopes and card stock Note Manual duplexing can cause the printer to become dirty more quickly and reduce print quality See Cleaning the printer if the printer becomes dirty The four print orientation options are shown below These options are available when Print on Both Sides Manually is selected from the printer driver E E o Ga SS ZEEE ZZ EE _ E S ZEE 3E FE 2 z 5 N il
186. r Canada call 1 800 457 1762 In and Singapore Malaysia or Singapore call Fulfill Plus at 65 740 4477 HP Service Information To locate HP authorized dealers call 1 800 243 9816 in the U S or U S and Canada 1 800 387 3154 in Canada EN HP Customer Care 251 Customer Care Options Worldwide In addition to the phone numbers listed below the HP sales and service offices section on page 253 contains worldwide sales and service addresses and phone numbers HP Customer Care and Product Repair Assistance for the U S and Canada Call 208 323 2551 in the United States or 905 206 4663 in Canada Monday through Friday 6 am to 10 pm and Saturday 9 am to 4 pm Mountain Time free of charge during the warranty period However your standard long distance phone charges still apply Have your system nearby and your serial number ready when calling If you know your printer needs repair call 1 800 243 9816 to locate your nearest HP Authorized service provider or call 208 323 2551 for HP centralized service dispatch Post warranty telephone assistance is available to answer your product questions Call 1 900 555 1500 2 50 per minute U S only or call 1 800 999 1148 25 per call Visa or MasterCard U S and Canada Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm Mountain Time Charges begin only when you connect with a support technician Prices subject to change European H
187. r document desktop e fax print scan or copy documents using the product e make annotations to HPD files HPD files are scanned documents that are saved using the HP LaserJet Document Manager or HP LaserJet Workplace e add simple graphics such as rectangles arrows and freehand polygons to documents See the software Help for more information about how to use the HP LaserJet Document Manager and HP LaserJet Workplace The HP LaserJet Document Manager is not supported for Microsoft Windows 95 Features available only through the software 35 36 Chapter 2 Getting to Know the Product EN CAUTION Hint EN Managing General Default Settings Logs and Reports Introduction This chapter contains the procedures for printing reports and altering general default settings for the product For information about settings that pertain to faxing printing copying or scanning see the corresponding section The instructions included in this section are those for the control panel Adjusting settings from the software is sometimes the easiest method To gain access to default settings in the software on a Windows compatible computer click Start point to Programs point to HP LaserJet 3200 point to Tools and then click HP LaserJet Device Configure To gain access to default settings on a Macintosh compatible computer double click the HP LaserJet Director alias on the desktop click Tools and then click Device Configu
188. r more information in Mexico call 258 40 44 Mexico City or 1 800 900 7200 outside Mexico City Or visit the website at http www hp com latinamerica All other customers should call their local HP Sales and Service Office see HP sales and service offices or visit the following websites for further information regarding availability of the HP Printing Supplies Environmental Program Latin America http www hp com latinamerica Asia Pacific Region http www asiapacific hp com planp1 htm Europe http Awww hp com pays eur_supplies english planetpartners Paper This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the Print Media Guide for HP LaserJet Printers This printer is suited for the use of recycled paper according to DIN 19 309 242 Chapter A Specifications EN Material safety data sheet The Material Safety Data Sheets MSDS for the toner cartridge and print drum can be obtained by going to HP s website at http www hp com go msds and selecting HP LaserJet Printer Supplies If you are in the U S or Canada and do not have access to the Internet call U S HP First fax on demand service at 1 800 231 9300 Use Index number 7 for a listing of MSDS for the toner cartridge and print drum International customers without Internet access should call 404 329 2009 for further information Battery Specifications EN Battery mat
189. r position See Selecting the output path on page 31 Whenever possible store paper in its sealed ream at room temperature Printed pages are coming out in the incorrect order The incorrect output source might be selected or the incorrect output setting has been selected in the program from which you are printing Pages are sent to the paper output bin print in correct order Pages are sent to the front paper output slot print in reverse order Use the front paper output slot by pushing the paper path lever to the lower position See Selecting the output path on page 31 If you need to print pages to the front paper output slot in correct order select the reverse order output option in the program from which you are printing See the program s documentation for more information Long pages are The maximum page length that the Do not try to pull the page out because not feeding document feeder tray will accept is 35 you can damage the product To remove inches 889 mm If the page is longer the page see Clearing jams from the copying or faxing stops at 35 inches 889 scanner path areas page 177 mm If you want to scan an item that is longer than 35 inches 889 mm first copy the item onto multiple pages and then scan the copies Print is The paper input tray might be too full Try removing some of the media misaligned on the page The paper guides might not be adjuste
190. ration When changing settings in a network environment you are changing settings for all users You can find out what product settings are currently selected by printing a configuration report see Printing a configuration report on page 48 For further instructions about adjusting product settings from the software see the software Help Introduction 37 Changing general default settings This section contains instructions for e Changing the default paper size for the paper input tray e Changing sound volume e Changing the language on the display panel e Restoring factory defaults Changing the default paper size for the paper input tray LS gt V E The paper size should be set to the size of paper you normally load in the paper input tray The product uses this setting for copying printing reports and determining autoreduction for incoming faxes Note The printing function does not use this setting If you are loading special size media for only your current print job do not change this setting After you have finished printing reload the original paper To change the default paper size 1 Press ENTER MENU 2 Usethe lt or gt key to select i ENTER MENU and then press 3 Use the lt or gt key to select press ENTER MENU 4 Use the lt or gt key until Me size of papar you have loaded appears You can choose i 5 Press ENTER MENU to save yo
191. reconnect the power cable and wait for the product to initialize If the message does not clear the product will need service The product has experienced an internal hardware error Disconnect the power cable from the product wait at least 30 seconds then reconnect the power cable and wait for the product to initialize If the message does not clear the product will need service The product has experienced an internal hardware error Disconnect the power cable from the product wait at least 30 seconds then reconnect the power cable and wait for the product to initialize If the message does not clear the product will need service The product has experienced an internal hardware error Disconnect the power cable from the product wait at least 30 seconds then reconnect the power cable and wait for the product to initialize If the message does not clear the product will need service The STOP CLEAR key was pressed to cancel the current job while pages were feeding from the document feeder The cancel process will not automatically clear the document feeder Pull the document release door open remove the jammed item and close the door Then clear the items in the document feeder tray and start over The STOP CLEAR key was pressed to cancel the current job while pages were feeding from the document feeder tray The cancel process will not automatically clear the document feeder
192. reprinting faxes from 66 specifications 228 storing delayed faxes 59 testing 222 menu structure control panel 19 47 Index 277 278 Index Mexico website for 242 Microsoft Excel files See Excel files Microsoft Power Point files See Power Point files Microsoft Windows See Windows Microsoft Word files See Word files mirror contaminated 191 misaligned print troubleshooting 171 misfeeds See feeding problems jams modem speed 157 229 modes answer changing 90 EconoMode 111 scanning 136 silence detect 94 viewer 136 month entering on fax header 79 MS DOS troubleshooting printing 163 multiple copies troubleshooting 164 multiple features using direct connections 14 network connections 16 multiple feeds See feeding problems jams multiple pages printing on single sheet 114 multipurpose paper ordering 258 using 23 multitasking 14 16 N network connections icons for 12 multiple features using 16 settings changes in 37 New Zealand regulatory notices 238 newspaper clippings loading 27 noise level copying 230 not responding troubleshooting 160 number of copies default 129 numbers See also fax numbers phone numbers entering on control panel 79 part 257 numeric keys identifying 19 using 55 O OCR optical character recognition HP LaserJet Director button 34 troubleshooting 168 using 138 one touch keypad identifying 19 part number 257 one touch keys alternate long distance 73 deleting 72 group d
193. ries 238 New Zealand Telecom Regulatory Notices 238 Declaration of conformity 0 0 aaau e eee eee 239 Canadian DOC regulations 00 0c cee eee 240 Environmental product stewardship program 240 Material safety data sheet 22000 2c eee eee 243 Battery Specifications 0 0 ene 243 Appendix B Service and Support Information Warranty information 0 00 c eee eee 245 Hewlett Packard limited warranty statement 245 Obtaining hardware service 0 0 cece eae 247 Returning the unit 2 0 ee 247 Service information form 2 eee 248 Software license agreement 00 eee eee ee eee 249 HP Customer Care 000 c eee eee 251 Contents 9 10 Contents HP sales and service offices 2202000 cee eeee Worldwide Hewlett Packard Country Region Sales and Service Offices 0 000 cee Ordering pamts s ss ie neema naia aaa ened eee ede eae eee Ordering software s sasaaa aeaea Glossary Index EN EN About This Guide Introduction This user guide provides details for initiating tasks from the product control panel changing infrequently used settings resolving problems and contacting HP support This guide also provides an overview of how the software works Other resources for product information You can obtain product information that is not included in this guide
194. ring machine See the software Help for more information Connect the phone or answering machine directly to the phone line and see if it works by itself Resolving fax problems 155 Problem Cause Solution Incoming fax calls are not being answered by the product The answer mode might be set to Manual The rings to answer setting might not be set correctly The answer ring pattern feature might be turned on but you do not have the service or you do have the service and the feature is not set correctly The telephone cord might not be connected properly or the telephone cord is not working The product might be out of paper and the memory is full There might be too many devices connected to the phone line The phone line might not be working Fax forwarding might be enabled A voice messaging service might be interfering with the product answering calls If the answer mode is set to Manual the product never answers calls You have to answer the phone and start receiving the fax yourself Check the rings to answer setting for your configuration See Setting answer mode and rings to answer in the Getting Started Guide to determine which settings you need Check the answer ring pattern feature to make sure it is set properly See Changing answer ring patterns on page 91 See Connecting the phone line in the Getting Started Guide to check the installation
195. rint path cleaning 211 printer drivers for 103 duty cycle 229 not responding 160 resolution changing 115 settings 105 specifications 229 printer door 21 printer drivers part numbers 258 requirements for 103 printer path parts 21 Index 279 printing blocked number logs 48 canceling 111 configuration report 48 copying during 14 16 double sided 112 envelopes 108 fax activity logs 43 faxing during 14 16 letterhead 107 menu structure report 47 misaligned 171 multiple tasks during 14 16 one touch numbers 47 PCL font list 49 PostScript font list 49 scanning during 14 16 special media 109 speed 229 speed dial reports 47 stopping 111 thumbnails 114 troubleshooting 159 watermarks 114 wrong size pages 161 problems solving See troubleshooting product repair assistance 252 product specifications 228 programming group dial codes 74 one touch keys 56 70 speed dial codes 56 70 ProRes 115 protocol trace report printing 50 pulse dialing 82 punctuation entering 80 Q quality See also image quality troubleshooting cleaning print path 211 copy 123 copy defaults adjusting 126 EconoMode 111 fax resolution options 62 Photo 123 printer resolution 115 Text 123 troubleshooting 181 Quick Sets creating 116 uninstalling 210 R RAM adding 220 ordering 257 removing 223 testing 222 Ready light 18 148 recalibrating scanner 216 receipts loading 27 receiving faxes extension phones 93 from silent machin
196. roducts If you have a network installed you can share resources with your co workers most commonly the HP LaserJet 3200 product printers and hard disks by simply using Windows tools such as Explorer and Print Manager When the HP LaserJet 3200 product or any printer is shared using Windows sharing network users need to install the printer drivers using the Add Printers utility in the Windows Printers folder zoom in To make a page larger on the screen so you can see more detail zoom out To make a page smaller on the screen so you can have a broader view of the page 269 270 Chapter Glossary EN EN Index A access codes dialing 55 accessories and supplies 251 acoustic emissions 230 activity logs printing 43 adding memory 220 paper 29 ad hoc groups faxing to 58 adjusting automatic redialing 83 contrast copy 122 contrast fax 61 copy quality 123 guides 173 languages display panel 41 resolution faxes 62 resolution printer 115 ring pattern 91 settings default 37 volume 39 agreement software license 249 alarm volume adjusting 40 alcohol cleaning with 214 alternate long distance service one touch keys for 73 annotations making 35 answer mode changing 90 answering machines connecting 151 ring pattern settings 91 troubleshooting 155 anti static precautions 220 archive button 34 area codes dialing 55 arrow keys 18 Asia Pacific Region website for 242 authorized service p
197. rom blocked fax numbers appear in the fax activity log with a discarded designation The fax activity log feature is not supported for Microsoft Windows 95 but you can print the fax activity log using the control panel See Printing the fax activity log on page 43 To print a list of numbers you have blocked see Printing the block fax list on page 48 To block or unblock fax numbers using the control panel LS gt lt You can unblock blocked fax numbers individually or all at one time 1 Press ENTER MENU 2 Use the lt or gt key to select F ENTER MENU and then press 3 Use the lt or gt key to select ENTER MENU F and then press 4 Use the lt or gt key to select 0 MENU and then press ENTER 5 Do one of the following a block a fax number use the lt or gt key to select AET EMT s and then press ENTER IMENU Enter the fax number Saly as it appears in the header including spaces and then press ENTER MENU Enter a name for the blocked number and then press ENTER MENU Receiving faxes 67 68 Chapter 4 Faxing To unblock a single fax number use the lt or gt key to select and then press ENTER MENU Use the lt or gt key to select the fax number you want and then press ENTER MENU to confirm the deletions To unblock all blocked fax numbers use the lt or gt key to select ALL and then press ENTER MENU Press ENTER MENU again to confirm th
198. roviders HP 247 automatic answer mode 90 automatic log printing 44 automatic redialing adjusting 83 defaults 60 autoreduction faxes 95 avoiding jams 25 28 29 B Back Arrow key 18 Back Space key 18 battery specifications 243 beeps adjusting volume 40 Best Quality print resolution 115 bidirectional communications 160 bins See output bin paper input tray paper black and white copying 121 black pages troubleshooting 192 blank pages troubleshooting 193 blocking fax numbers printing logs of 48 using control panel 67 both sides printing on instructions for 112 troubleshooting 161 breaking paper 173 bulk returns 242 business cards loading 28 busy signals canceling faxes after 64 delayed faxing 59 group faxes 57 buttons control panel 18 HP LaserJet Director 33 C calibrating scanner 216 call reports printing 45 calling cards faxing with 77 Canadian DOC regulations 240 Canadian IC CS 03 statement 237 canceling faxes 64 print jobs 111 capacity circuit 228 paper trays and bins 231 single sheet input slot 24 carrier sheets 27 cartridges See toner cartridges changing answer mode 90 automatic redialing 83 contrast copy 122 contrast fax 61 copy quality 123 fax headers 79 Index 271 272 Index languages display panel 41 resolution faxes 62 resolution printer 115 ring pattern 91 settings default 37 volume 39 characters dropouts 184 entering from control panel 78 formatti
199. rt or USB mode might not Ensure that the computer has a parallel extremely slow be set to its optimal setting port with a bidirectional data bus EPP or unidirectional ports are not supported Change the parallel port mode setting in the computer s BIOS HP recommends setting it to ECP or bidirectional but other modes might also work For instructions on changing the setting see the computer documentation or contact the computer manufacturer The HP LaserJet Director blinks on and off on the computer screen even when no document is loaded in the document feeder tray The product is connected to a parallel or USB port that is being shared with another device The product cannot be connected to the same parallel or USB port on the computer and on another device You must install an additional parallel or USB port or disconnect one of the two Scanned items are not appearing on the computer The item might not have been saved as a file Make sure you save scanned items as files See About OCR software on page 138 EN Resolving scanning problems 167 Problem Cause Solution Scanned text is If the item is in the software the text From the desktop or viewer click the link not editable cannot be edited The text must be for your word processing program at the converted using an OCR program one is bottom of the window The text is included with th
200. s MH MR and MMR Modem speed Up to 33 600 bits per second bps Speed dialing Yes Distinctive ring detect Fax resolution Yes Standard 203 by 98 dpi Fine 203 by 196 dpi Superfine 300 by 300 dpi no halftone Photo 300 by 300 dpi halftone enabled Printing specifications Description Specification Print speed 9 pages per minute ppm Printer Duty Cycle 7 000 single sided pages per month Print resolution 1200 dpi PostScript PS Language and Fonts PostScript Level 2 emulation with 35 built in PS language fonts included Automatic Language Switching When optional printer languages such as PostScript Level 2 emulation are installed the printer automatically determines and switches to the appropriate language for the print job EN Product specifications 229 Copying specifications Description Specification Copy speed 9 ppm Multiple copies Up to 99 per job Copy reduction or enlargements 25 to 200 Acoustic emissions Per ISO 9296 while copying 6 3 Bel sound power level Scanning specifications Description Specification Margins for scanned items 12 in 3 05 mm right and left 16 in 4 06 mm top and bottom Scanner Duty Cycle 2 000 single sided items per month Scan resolution 600 PPI color 230 Chapter A Specifications EN Pap
201. s 6 Using the numeric keys enter the number of the speed dial code you want to delete and then press ENTER MENU 7 Press ENTER MENU to confirm the deletion 72 Chapter 4 Faxing EN Hint EN Programming a one touch key for alternate long distance If you use an alternate long distance service you can program a one touch key to dial the service s access number before a fax number When you need to use this one touch key press it enter the fax number and then press FAX SEND Both the access number and the fax number are then dialed together If the access number is used almost every time you dial a fax it might be easier to program the access number as a dialing prefix see Inserting a dial prefix on page 84 Use the procedure on this page if the access number has more than 10 numbers or if you only need to use the access number occasionally This procedure is more easily accomplished from the software To program a one touch key for alternate long distance 1 Follow steps 1 through 6 of Programming speed dial codes and one touch keys on page 71 When entering the fax number you might also have to do one or more of the following e If you have to wait for an access tone at some point in the number enter one or more three second pauses by pressing REDIAL PAUSE e Enter a personal identification number PIN if applicable 2 When you are finished entering the acce
202. s CA11A IC CS 03 requirements 237 Regulatory information for European Union countries This equipment has been designed to work in all of the countries of the European Economic Area Public Switched Telephone Networks only Network compatibility is dependent on internal software settings Contact you equipment supplier if it is necessary to use the equipment on a different telephone network For further product support contact Hewlett Packard at the phone numbers provided in the front of this user guide New Zealand Telecom Regulatory Notices This device may be subject to ringing or bell tinkle when certain other devices are connected to the same line If this occurs the problem should not be referred to the Telecom Faults Service This device may be subject to ringing or bell tinkle when calls are made from another device on the same line If this occurs the problem should not be referred to the Telecom Faults Service The grant of a Telepermit for any item of terminal equipment indicated on that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicated no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network servi
203. s and service offices 255 Spain Hewlett Packard Espa ola S A Carretera de la Coru a km 16 500 E 28230 Las Rozas Madrid Phone 34 91 6311600 Fax 34 91 6311830 Switzerland Hewlett Packard Schweiz AG In der Luberzen 29 CH 8902 Urdorf Zirich Phone 41 0848 88 44 66 Fax 41 1 735 77 00 Warranty Support 41 0848 80 11 11 United Kingdom Hewlett Packard Ltd Cain Road Bracknell Berkshire RG12 1HN Phone 44 0 8705 47 47 47 44 0 207 512 5202 Fax 44 134 436 3344 256 Chapter B Service and Support Information Sweden Hewlett Packard Sverige AB Skalholtsgatan 9 S 164 97 Kista Phone 46 8 444 2000 Fax 46 8 444 2666 Ukraine Hewlett Packard Trading S A 14 Bekhterevskiy Pereulok Block E 04053 Kiev Phone 380 44 490 61 20 Fax 380 44 490 61 21 EN Ordering parts To order parts e Visit HP s website at http Awww partsdirect hp com e Inthe U S call HP Direct Ordering at 800 538 8787 for most items To order HP LaserJet paper call 800 471 4701 Or To find a dealer near you or if your dealer is temporarily out of stock call the HP Customer Information Center at 800 752 0900 e Outside the U S see HP sales and service offices for ordering locations and phone numbers The following table lists items available from HP Item Description or use Part Number Printer memory Synchronous dynamic random acces
204. s calibrated at the factory However you may need to recalibrate the scanner if you notice that sent faxes copies or items scanned to the computer have black or white lines running through them To recalibrate the scanner 1 Clean the HP LaserJet 3200 product before recalibrating it See To clean the scanner path on page 213 2 On the control panel press ENTER MENU 3 Press the lt key once to display and press ENTER MENU 4 Use the lt or gt key to select and press ENTER MENU After a few moments the product prints a calibration report Managing HP LaserJet toner cartridges It is recommended that you use HP LaserJet toner cartridges HP has designed the product toner cartridge and toner formula to work together to give you optimal image quality and reliability from your product To order an HP LaserJet toner cartridge see Ordering parts on page 257 You can expect a toner cartridge to print approximately 2 500 pages when you are printing typical business letters with text covering about 5 percent of the page A page containing graphics uses more toner and shortens the life of the cartridge It is very important to replace the toner cartridge when it is near the end of its life which is often indicated by areas of faded print If the toner runs out while faxes are being received the faxes print as blank pages and you can lose the faxes You can attempt to reprint these faxes See To reprint f
205. s itself Turn over the stack of paper in the tray Also try rotating the paper 180 At the printer control panel use the Print Quality Menu to decrease the toner density setting Make sure that the environmental specifications for the printer are maintained See Overall specifications Replace the toner cartridge Resolving image quality problems 189 Misformed characters AaBbCc AaBbCc AaABLbCoe AABbCco AaBoCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the printer are maintained Scanned images are too light or too dark 1 Adjust the resolution and or contrast setting s from the dialog box that appears after you click Scan on the HP LaserJet Director 2 If the original was on a colored media including a brown recycled paper the text might not be clear Try adjusting the resolution contrast and or brightness settings from the dialog box that appears after you click Scan on the HP LaserJet Director 3 The product might need recalibration See Recalibrating the scanner on page 216 190 Chapter 8 Problem Solving and Product Maintenance EN Vertical white lines Print a few more pages to see if the problem corrects itself Make sure that media type and quality meet HP specifications Replace the toner cartridge bk oO N If you noticed the lines on a copy output page or on a fax you sent
206. s memory SDRAM dual in line memory module DIMM Allows more information to be stored in the product 8 MB C7842A 16 MB C7843A 32 MB C7845A 64 MB C7846A Printing HP LaserJet Toner Replacement toner cartridge for C4092A supplies Cartridge the HP LaserJet 3200 Cables and HP LaserJet size C printer One of the methods of C2946A 3 meters interface parallel cable IEEE 1284 connectivity from the product to A to C the computer C2947A 10 meters accessories Ato C USB cable One of the methods of C6518A connectivity from the product to the computer Replacement parts Paper Input Support Used to stabilize the paper once it is loaded into the paper input tray RB2 5493 000CN Paper Output Support Used to stabilize the paper once it is printed RB2 5423 000CN Document Feeder Support Used to stabilize the paper once it is loaded into the document feeder tray RB2 5437 000CN Document Output Support Used to stabilize the paper once it is scanned faxed or copied RB2 5412 000CN Document Legal Extension RB2 5407 000CN Overlay for one touch keypad RB2 5471 000CN Scanner Separation Pad Kit RY7 5055 000CN Printer Separation Pad RF5 2886 000CN Printer Pickup Roller RB2 4026 000CN EN Ordering parts 257 JetDirect print HP JetDirect print servers Compatible with the HP 70X J4155A servers LaserJet 3200 product 170X J3258B 300
207. s phrase is used when referring to data or other non telephone services carried over a path initially established using normal telephone signaling and ordinary switched long distance telephone circuits resolution The sharpness of an image measured in dots per inch dpi The higher the dpi the greater the resolution RJ45 A network connector that looks much like a standard telephone connector except it is wider it houses 8 wires instead of 4 Both Ethernet 10 100BaseTX and Token Ring networks use this type of network connector shared line A single telephone line that is used for both voice and fax calls sticky note An annotation that is a multiline resizable note Similar to a paper sticky note it covers the item information beneath it You can move a sticky note or collapse it to an icon You can search for words ina sticky note by using the Find command 267 summary information Information about the item such as creator or keywords that you can add to an item in the Summary Information dialog box to help you find the item quickly TCP IP The de facto standard Ethernet protocol TCP IP stands for Transmission Control Protocol over Internet Protocol In order for the HP LaserJet 3200 product to work on the network you must have the TCP IP or IPX SPX network protocol running in addition to NetBEUI tif Stands for Tagged Image File Format A tif or TIFF is a graphic file format that was developed to c
208. serJet Document Manager on Windows compatible computers placed in the document feeder tray on the product 98 Chapter 4 Faxing EN EN 2 Add one or more recipients on the HP LaserJet Send Fax dialog box Optionally include a cover page Click Send Now Or Click Send Later and select a delay date and time For more information on sending a fax using the HP LaserJet Workplace Mac OS the HP LaserJet Document Manager Windows or the HP LaserJet Director the software Help Receiving faxes to your computer EEE To receive faxes to your computer you must enable the Receive to PC setting in the software See the software Help for instructions If you have a phone line receiving both fax and voice calls a shared line and an answering machine or computer voicemail on the line you must turn off the answering machine or voicemail to receive faxes to the computer If you do not either the answering system answers all calls or the PC fax program does Because of this limitation most users choose to receive faxes to the product The Receive to PC setting can only be activated from the computer If for any reason that computer is no longer available or accessible you can use the procedure below to turn the Receive to PC setting off from the product control panel To turn the Receive to PC setting off from the control panel ES x3 SI 1 Press ENTER MENU 2 Use the lt or gt key to select ENTER MENU
209. ss number press REDIAL PAUSE A pause at the end of the string tells the product not to dial this number until you dial the fax number 3 Continue with steps 7 through 10 of Programming speed dial codes and one touch keys on page 71 Advanced send fax features and settings 73 Hint Programming group dial codes et Ss SIR If you send information to the same group of people on a regular basis you can program a group dial code You can program any of the remaining speed dial codes with group dial codes Group dial codes using numbers 1 10 are also associated with the corresponding one touch key on the control panel Any individual can be added to a group Each group member must have a programmed speed dial code or one touch key assigned to them before being added to the group dial code To print a list of which one touch keys and speed dial codes are programmed see Printing a one touch speed dial and group dial report on page 47 This section contains the following procedures e To program group dial codes e To delete group dial codes e To delete an individual in a group dial code Group dial codes are more easily programmed from the software See the software Help for more information To program group dial codes 1 Assign a speed dial code to each fax number you want in this group See To delete speed dial codes and one touch keys on page 72 2 Press ENTER MENU
210. surges Telephone consumer protection act U S The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your facsimile please see Changing the fax number and company name 236 Chapter A Specifications EN IC CS 03 requirements EN NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also
211. t adjusting default 81 contrast adjusting for current job 61 122 Index 281 282 Index copy quality adjusting defaults 126 error correction 97 extension phones 93 factory defaults restoring 41 fax call reports 45 logs automatic printing 44 menus for 20 one touch reports 47 paper input bin defaults 38 printer 105 pulse dialing 82 resolution adjusting default 81 resolution printer 115 restoring factory defaults 41 ring pattern 91 saving 116 silence detect mode 94 T 30 protocol trace report 51 tone dialing 82 volume adjusting 39 setup types of 12 sharing parallel ports 161 sharing Windows 12 103 sheet cover 100 shipping for repair service 247 silence detect mode changing 94 single sheet input slot capacity 24 feeding problems with 173 identifying 22 paper sizes 231 using 29 107 sizes copy default 127 custom 117 default for paper input tray 38 duplexing 113 paper 24 231 wrong 161 skewed pages troubleshooting 171 189 slots See output slot document single sheet input slot slow fax transmission 157 scanning 167 smears troubleshooting 187 188 smudges troubleshooting 186 software See also printer drivers adjusting settings using 37 license agreement 249 ordering 259 sending faxes from 98 uninstalling 210 solving problems See troubleshooting sound volume adjusting 39 spaces entering 80 spare parts ordering 257 special media custom sizes 117 letterhead 107 lever for 22 109 loadin
212. t before printing Send the file in ASCII format instead of binary encoding Your document is not printing with New York Geneva or Monaco fonts Select Options in the Page Setup dialog box to deselect substituted fonts USB problems Use the table below to solve problems that might occur if the product is connected your Macintosh using a USB cable Problem Cause Solution Unable to print from a third party USB card This error occurs when the software for USB printers is not installed When adding a third party USB card you might need Apple s USB Adapter Card Support software The most current version of this software is available from Apple s website 204 Chapter 8 Problem Solving and Product Maintenance EN Problem Cause Solution The HP LaserJet USB product does not appear in the Macintosh Chooser after the driver is selected This problem is caused by either a software or hardware component Software troubleshooting Check that your Macintosh supports USB Verify if your Macintosh has Mac OS 8 6 or later Hardware troubleshooting Check that the printer is turned on Verify that the USB cable is properly connected Check that you are using the appropriate high speed USB cable Ensure that there are not too many USB devices drawing power from the chain Disconnect all devices from the chain and connect the cable directly to
213. t up to print the sender s identification at the top of each received fax You can also choose to have your header information included to confirm the date and time the fax was received If you want the product to include your header information to each received fax follow the procedure below The default setting is Off Note This option only applies to received faxes that are printed by the product To enable stamp received faxes 1 Press ENTER MENU 2 MENU 3 Use the lt or gt key to select FLIP and then press ENTER MENU 4 Use the lt or gt key to select and then press ENTER MENU and then press ENTER MENU to save your selection 96 Chapter 4 Faxing EN EN Setting error correction et Se ele Normally the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error signal during the transmission and the Error Correction setting is on the product can request that a portion of the fax be resent The factory default for this setting is On Only change it to Off if you are having trouble sending or receiving a fax and want to accept the errors in the transmission Turning the setting off might be useful when you are trying to send or receive a fax overseas or using a satellite telephone connection To set error correction 1 Press ENTER MENU 2 iF and then press ENTER MENU
214. tall it 2 The toner cartridge might be defective The toner cartridge might still be under warranty See Warranty information on page 245 3 The product might need to be repaired if the problem continues after the toner cartridge has been replaced See Service and Support Information on page 245 192 Chapter 8 Problem Solving and Product Maintenance EN EN Blank pages If blank pages print occasionally 1 If you are printing on media that has small dimensions and your page is blank try printing on larger media to see where the image is printing Adjust the margins accordingly 2 Remove the paper from the paper input tray and align the edges of the paper Break the ream of paper by curving it into an upside down u shape this might decrease multifeeds Try turning the paper around to feed the other end first 3 Check your software s printing configuration information If you are using a word processing program check to see if a natural page break and a forced page break are close to each other If blank pages are always printing 1 Make sure you removed the entire length of the sealing tape from the toner cartridge before you installed it 2 Replace the toner cartridge 3 Print a self test page Wrinkles or creases AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the printer are maintained 3 Turn over the st
215. tate tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in the front of this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved FCC part 68 requirements 235 The following repairs can be done by the customer Replace any original equipment that came with the product This includes the toner cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical
216. technology is never perfect proofread all converted text carefully to ensure the characters have been correctly interpreted These types of text convert most accurately etext in standard fonts etext in 9 point font or larger e crisp clear text e black text on a white background These types of text might convert less accurately e text close to non text elements such as bullets lines or graphics etext in spreadsheets tables or forms e letters that have gaps that bleed along their edges or that touch other letters e underlined text e text on colored paper Handwriting cannot be converted If you have problems with your OCR software see Problem Solving and Product Maintenance or the OCR software Help for more information 138 Chapter 7 Scanning EN Scanning from the product control panel You can scan documents entirely from the product control panel without editing them and send them to a destination such as Microsoft Word or an e mail address These destinations can be added or deleted see Adding or deleting scan destinations on page 140 Note This feature is not supported in Microsoft Windows 95 Using the Scan key to scan Using the SCAN key on the control panel to scan is a simple method to scan items without editing them and send them to a destination The SCAN key can be programed to scan to any destination supported by the HP LaserJet Director To scan using the Scan key 1 Place
217. tement laser 233 sales and service offices 253 satellite telephone connections settings for 97 saving printer settings 116 scanned files 138 saving toner 111 Scan key adding destinations for 140 locating 19 scanner duty cycle 230 mirror 168 recalibrating 216 separation pad installing 225 separation pad part number 257 scanner path cleaning 213 jamsin 177 179 parts identifying 21 scanning attaching files to e mail 145 contrast adjusting 190 control panel key 19 140 copying during 15 17 crooked results troubleshooting 172 e mailing 143 faxing during 15 17 file formats 138 HP LaserJet Director 133 loading media 26 margins 230 media selecting 25 methods 136 multiple tasks during 15 17 OCR using 138 originals loading 26 page by page 136 printing during 15 17 saving 138 specifications 230 speed troubleshooting 167 troubleshooting 166 TWAIN using 142 sealing tape removing 187 selecting media 23 25 output path 31 paper 23 25 sending faxes ad hoc groups 58 delaying 59 from memory 59 group dial codes 57 multiple recipient 57 one recipient 55 troubleshooting 153 using software 98 separation pads installing scanner 225 part number 257 servers See HP JetDirect print servers printer drivers service information form 248 Service menu 20 service repair information form 248 obtaining 247 office locations 253 settings adjusting defaults 37 autoreduction of faxes 95 configuration report 48 contras
218. th is either one or three seconds based on the type of error Note The default set at the factory for the alarm volume is Soft 1 Press ENTER MENU 2 Use the lt or gt key to select ENTER MENU and then press 3 Use the lt or gt key to select i4 ENTER MENU and then press 4 Press ENTER MENU to select E 5 Use the lt or gt key to select then press ENTER MENU to save your selection To change control panel key press volume The key press volume will be heard when a control panel key is pressed Note The default set at the factory for the control panel key press is Soft 1 Press ENTER MENU 2 Use the lt or gt key to select ENTER MENU and then press 3 Use the lt or gt key to select i ENTER MENU and then press 4 Use the lt or gt key to select KEY ME and then press ENTER MENU 5 Use the lt or gt key to select and then press ENTER MENU to save your selection 40 Chapter 3 Managing General Default Settings Logs and Reports EN EN Changing the language on the display panel A els Use this procedure to have the control panel display messages and reports in a language other than the default for your country To change the language on the display panel 1 Press ENTER MENU 2 Use the lt and gt keys to select and then press ENTER MENU 3 Use the lt and gt keys to select iz and the press EN
219. the back of the product that is labeled with the telephone icon or should be shared on the same phone line extension e Set the product s Rings to Answer for one ring more than the Telephone Answering Machine is set See the software Help for more information e Ifthe product is connected to same phone line but at a different extension pick up the extension phone wait 10 seconds and then hang up the extension phone The product will respond to a fax tone and start to receive incoming faxes e Another option is to pickup the telephone and press 1 2 3 in sequence and wait three seconds Resolving fax problems 151 General fax problems Use the table in this section to resolve fax problems Problem Cause Solution No parallel or USB port is available or the parallel or USB port is being shared by another device The product might need to be directly connected to the computer s parallel or USB port It might not be able to share the parallel port with another device If you have a device such as an external disk drive or switch box connected to the parallel or USB port try unhooking it and connecting the product directly to the computer parallel or USB port If it works and you want to continue using both devices you must use two parallel or USB ports on your computer Document stops feeding in the middle of faxing Fax activity logs or fax call reports are printing at unwanted times The m
220. then reload the paper stack in the paper input tray The print engine has failed to pick up a piece of media Reload the paper in the paper input tray and press ENTER MENU to continue the job 200 Chapter 8 Problem Solving and Product Maintenance EN Message Cause Solution The fax line to which you were sending a fax was busy The product has cancelled sending the fax Call the recipient to ensure that fax machine is on and ready Check that you are dialing the correct fax number Check that the redial on busy option is enabled Press and hold STOP CLEAR for seven seconds to check for a dial tone Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line See Resolving fax problems on page 149 The fax line to which you were sending a fax was busy The product automatically redials the busy number See Changing how the product redials on page 83 Allow the product to retry sending the fax Call the recipient to ensure that fax machine is on and ready Check that you are dialing the correct fax number Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line See Resolving fax problems on page 149 The product is being used to create a scan
221. ther hand grasp the sheet and pull it toward you 7 After removing all sheets and fragments of media replace the toner cartridge and close the printer door and the front paper path door The product in most cases reprints the jammed page and finishes the rest of the job Once your job has finished printing check to make sure all pages printed 176 Chapter 8 Problem Solving and Product Maintenance EN EN Clearing jams from the scanner path areas Occasionally media can become jammed in the document feeder tray See Identifying hardware parts on page 21 for more information This section contains the following two topics e Paper feed problems in scanner path areas e Clearing jams from the scanner path area Paper feed problems in scanner path areas The following is a list of possible causes for jams in the scanning mechanism e Too many pages were loaded into the document feeder tray e A special media item was loaded but the special media lever was to the left e Multiple sheets of a document were loaded but the special media lever was to the right e The item loaded was torn had frayed edges or didn t meet the guidelines for documents see Selecting items for faxing copying or scanning on page 25 e The item was not loaded correctly e The item was smaller than 2 by 3 5 inches 51 by 89 mm the size of a business card Use the following table to solve problems related to moving me
222. this driver Do not use the PCL 5e driver provided with this printer with older printers e Use the PostScript PS driver for compatibility with PS needs Certain printer features are not available in this driver Note If your printer has PS capabilities the printer automatically switches between PS emulation and PCL printer languages depending on the driver you have selected If you need help accessing your printer driver see Gaining access to the printer driver on page 105 104 Chapter 5 Printing EN Gaining access to the printer driver LIE SHE EHe eee See i After installation you can gain access to printer settings through the printer driver from the product software or from another software application Operating System Change default settings across all applications Windows 95 and 98 1 Windows 2000 and 1 NT 4 0 Mac OS 1 EN From the Start menu point to Settings and then click Printers Right click the printer icon and then click Properties From the Start menu point to Settings and then click Printers Right click the printer icon and then click Document Defaults In the File menu choose Page Setup Use the Page Setup dialog to set default options The HP LaserJet 3200 product must be the device selected for printing in the Chooser Temporarily change settings from a software application From the File m
223. ting EN Printing Tips This section contains e Tips for printing custom sizes e Tips for printing envelopes e Tips for printing labels For more information about using print media with HP LaserJet printers refer to the Print Media Guide see Ordering parts on page 257 Tips for printing custom sizes e Do not print on media smaller than 3 inches 76 2 mm wide or 5 inches 127 mm tall e Set margins of at least 0 25 inch 6 4 mm in your software e Always insert media vertically portrait orientation into the product If you want to print in landscape mode make this selection through your software Tips for printing envelopes e Low operating humidity less than 50 percent relative humidity often results in a background gray cast This is often most noticeable during the winter months For best results print envelopes in an environment with humidity of 50 percent or more Also try to store envelopes in that same condition for at least 24 hours before printing Note that background gray cast is sometimes also evident just after installing a new toner cartridge e f possible verify that envelope adhesive can withstand temperatures up to 392 F 200 C This is the temperature of the fusing assembly during printing e f envelopes are coming out wrinkled try flattening the edges of the envelope with a ruler or other flat object before feeding it through the product Or try using a different brand of envel
224. ting a T 30 protocol trace report Setting when the T 30 protocol trace report prints 42 Chapter 3 Managing General Default Settings Logs and Reports EN Note EN Printing the fax activity log XY On demand you can print a log of the last 40 faxes This log includes entries for lt I e All faxes received to the product e All faxes sent from the control panel e All faxes sent from the HP LaserJet Document Manager for Windows compatible computers directly connected to the product e All faxes sent from the HP Workplace for Macintosh compatible computers directly connected to the product The HP LaserJet Document Manager is not supported for Microsoft Windows 95 To print the fax activity log 1 Press ENTER MENU and then press ENTER 2 Use the lt or gt key to select MENU 3 Use the lt or gt key to select F ENTER MENU 4 Press ENTER MENU to select PRIM LOG exits the Menu settings and A the log Managing logs and reports 43 Setting the fax activity log to print automatically S7 The fax activity log provides a chronological history of the last 40 faxes that were received sent or deleted as well as any errors that occurred You can decide whether or not you want the fax log to print automatically after every 40 entries The factory default is On To set when the fax log prints 1 Press ENTER MENU 2 Usethe lt or gt key to select MENU and then press E
225. ting returns to the default To change the default copy contrast see Changing the default copy contrast on page 126 To adjust the contrast 1 Press CONTRAST to display the current contrast setting 2 Use the lt or gt key to move the slider to the left to make the fax or copy lighter than the original or move the slider to the right to make the fax or copy darker than the original 3 Press ENTER MENU to save the selection 122 Chapter 6 Copying EN Note Note EN Adjusting copy quality for the current job Hag The default setting for copy quality is Text This setting is the best for items that contain mostly text When making a copy of a photo or graphic you can select Photo to increase the quality If you want to conserve toner and the copy quality is not that important select Draft To change the default copy quality see Changing the default copy quality on page 126 If you want make a copy using Text copy quality select Standard Fine or Superfine To adjust the copy quality 1 Press RESOLUTION to display the current resolution setting 2 Use the lt or gt key to scroll through the choices and after selecting your choice press ENTER MENU to save the selection Reducing or enlarging copies for the current lt FS job om The product can reduce copies to as little as 25 percent of the original or enlarge copies to as much as 200 percent of the or
226. ting the control panel menu structure 47 Printing a configuration report 0 0 0 0 eee eee 48 Printing the block fax list 2 2 eee eee 48 Printing a PCL font list 0 00 cee eee eee 49 Printing a PostScript font list 0 0 00 00 ce eee 49 Printing all fax reportS 20000 cee eee eee 50 Printing a T 30 protocol trace report 50 Setting when the T 30 protocol trace report prints 51 4 Faxing IMMODUCTION csc eee Mee Me Ske Ree a a done we E a 53 Sending faxes 0 20 eee 54 Sending faxes to one recipient 0 0000 55 Quickly programming speed dial codes or one touch keys 55 Sending faxes to multiple recipients 57 Sending a fax at a future time 0 000 ae 59 Redialing manually 0 0c eee eee eee eee 60 Using the Contrast button to adjust the contrast for the current fax OF COPY JOD x ceewcheweaoee heed tase heed KUE 61 Adjusting the resolution for the currentjob 62 Canceling the current fax job 0 000 e eee eee 64 Canceling a fax job using Fax Job Status 64 Receiving faxeS 0 eae 65 Receiving faxes when you hear fax tones 65 Reprinting faxes 00 ee ee eee 66 Blocking or unblocking fax numbers 0005 67 Advanced send fax features and settings 69 About speed dial codes one touch keys and
227. tions to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 234 Chapter A Specifications EN FCC part 68 requirements EN This equipment complies with FCC rules Part 68 On the back of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to s
228. tly copying see Adjusting copy quality for the current job on page 123 To change the default copy quality 1 Press ENTER MENU 2 Usethe lt or gt key to select MENU TLIF and then press ENTER 3 Use the lt or gt key to select ENTER MENU ULT GURL ITY and then press 4 Use the lt or gt key to select TET the factory default F 5 Press ENTER MENU to save your selection Changing the default copy contrast D HA a Contrast is the difference between the dark and light areas of an image The slider is set to the middle as the default copy contrast setting If you only want to adjust the contrast for the job you are currently copying see Using the Contrast button to adjust the contrast for the current fax or copy job on page 122 126 Chapter 6 Copying EN Note EN To change the default copy contrast 1 Press ENTER MENU 2 Use the lt or gt key to select F and then press ENTER MENU Use the lt or gt key to select amp Use the lt or gt key to move the slider to the left to make the copy lighter than the original or move the slider to the right to make the copy darker than the original 5 Press ENTER MENU to save your selection Changing the default copy size Z The default copy size is the size to which copies are normally reduced or enlarged If you keep the factory default size set to all copies will be the same size as th
229. turn these options on or off The product will by default redial if the receiving fax machine is busy but will not by default redial if the receiving fax machine does not answer To turn the Redial On Busy option on or off The product is set to redial busy numbers five times automatically 1 Press ENTER MENU 2 MENU 3 Usethe lt or gt key to select F ENTER MENU F and then press iL OM BUSY and then press MENU To turn the Redial On No Answer on or off The product is set to redial on no answer one time automatically in the United States and Canada and two times automatically for all other countries 1 Press ENTER MENU 2 MENU 3 Usethe lt or gt key to select F ENTER MENU F and then press and then press ENTER MENU Advanced send fax features and settings 83 5 Use the lt or gt key to select or GFF and then press ENTER MENU Inserting a dial prefix O LIE i 3 A dial prefix is a number or numbers automatically added to the beginning of every fax number you enter at the control panel or from the software By default this setting is Off You may want to turn this setting on and enter a prefix if for example you have to dial a number such as 9 to get a phone line outside your company s phone system While this setting is on you can still dial a fax number without the dial prefix by using Manual Dial See Using Manual Dia
230. ue fax phone number assigned to receive or send faxes the phone cord is connected to the port located on the back of the product that is not labeled with the telephone icon Shared phone line A system where both phone calls and faxes are received or sent using the same phone number and phone line PBX system A business environment phone system Roll over lines A phone system feature where when one incoming line is busy the next call rolls over to the next available line Try attaching the product to the first incoming phone line Distinctive ring service Make sure that the product is set to respond to the correct distinctive ring pattern assigned by your phone service provider Phone company services Phone Line Splitters Device used to split out two or more phone line jacks to connect phones or devices to the same phone line wall jack Isolate line1 from line2 and connect the product directly to line1 or line2 Surge protection device Device used between wall jack and product to protect product against electrical power passed through the phone lines and wall jacks Can cause some fax communication problems try direct phone cord connection from product to wall jack to ensure proper fax communication 150 Chapter 8 Problem Solving and Product Maintenance EN EN HP LaserJet product shared with another device Telephone answering machine TAM An answering machine should be connected directly to the port located on
231. uenos Aires Phone 54 1 787 7115 Fax 54 1 787 7287 Austria Hewlett Packard GmbH Lieblgasse 1 A 1222 Vienna Phone 43 1 25000 555 Fax 43 1 25000 500 China China Hewlett Packard Co Ltd 9 F HP Building No 2 Dong San Huan Nan Lu Chao Yang District Beijing 100022 P R China Phone 86 10 6564 5959 Fax 86 10 6566 8280 Australia Hewlett Packard Head office Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn VIC 3130 Phone 61 3 9272 2895 Fax 61 3 898 7831 Service and Support Hewlett Packard 351 Burwood Hwy Forest Hill VIC 3131 Phone 61 3 8877 5786 Belgium Hewlett Packard Belgium S A NV Boulevard de la Woluwe Woluwedal 100 102 B 1200 Brussels Phone 32 2 778 31 11 Fax 32 2 763 06 13 Denmark Hewlett Packard A S Kongevejen 25 DK 3460 Birker d Denmark Phone 45 3929 4099 Fax 45 4281 5810 HP sales and service offices 253 Finland Hewlett Packard Oy Piispankalliontie 17 FIN 02200 Espoo Phone 358 9 887 21 Fax 358 9 887 2477 Germany Hewlett Packard GmbH Herrenberger Strasse 130 71034 B blingen Phone 49 0 180 532 6222 49 0 180 525 8143 Fax 49 0 180 531 6122 Hong Kong Hewlett Packard Asia Pacific Ltd 19 F Cityplaza One 111 King s Road Taikoo Shing Hong Kong Phone 852 2599 7777 Fax 852 2506 9261 Hardware Repair Center Phone 852 2599 7000 Extended Warranty Support P
232. ur Windows compatible computer if the product is directly connected to someone else s computer using a parallel cable and the other person has Windows sharing available The only procedures you can do are printing related 12 Chapter 1 About This Guide EN EN Getting to Know the Product Introduction The HP LaserJet 3200 product a powerful business tool gives you the capabilities of a full range of office equipment With this product you can Fax Use the product as a standalone fax machine to send and receive laser quality faxes as well as to perform advanced tasks such as forwarding faxes to another location See Faxing on page 53 for more information Print Easily print documents at 1200 dots per inch dpi with a print speed of nine pages per minute See Printing on page 103 for more information Copy Make superior laser quality copies You can make up to 99 copies of a 30 page original You can also adjust the contrast enlarge or reduce the copies collate and more See Copying on page 119 for more information Scan Scan important color or black and white documents to create electronic files of them Scan documents and save them on a website Use the scanner to make a fax cover sheet or scan documents for use with other software You can also scana document and attach it to an e mail message if you have a compatible e mail program See Scanning on page 131 for more i
233. ur selection 38 Chapter 3 Managing General Default Settings Logs and Reports EN Note Note EN Changing sound volume ea ek E You can control the volume of the following e The fax sounds associated with incoming and outgoing faxes e The ring for incoming faxes e The alarm sound the product emits when it requires attention such as when the printer door is open e The beeps emitted when you press control panel keys To change the fax sounds line monitor volume The default set at the factory is Soft 1 Press VOLUME 2 Use the lt or gt key to select i TUM or LOU and then press ENTER MENU to save your selection To change ring volume The ring volume is heard when the device is initially sending or receiving a call The ring duration length is based on the local telecom ring pattern length The default set at the factory for ring volume is Soft 1 Press ENTER MENU 2 Use the lt or gt key to select ENTER MENU and then press 3 Use the lt or gt key to select LLU ENTER MENU and then press 4 Press the gt key once to select ENTER MENU and then press 5 Use the lt or gt key to select TUM or LOLE and then press ENTER MENU to save your selection Changing general default settings 39 To change the alarm volume The alarm is heard when the device is presenting an alert or critical error message The alarm duration leng
234. ved faxes 00000200 ee 96 Setting error correction 0 0 cee eee 97 Faxing using the software 000 cece eee eee 98 Sending faxes from the software 0000 eeu 98 Receiving faxes to your computer 2 0 045 99 Customizing your own fax cover sheet 100 5 Printing IMMFOGUCTION 23 20 ase ceed ee wn eb den te alan ee Wade e egal eds 103 Printer drivers 000 ccc eee eee 104 Choosing a printer driver 000 cece eee eee 104 Gaining access to the printer driver 105 Printer taSkS 00 00000 a eee 106 Printing on letterhead and envelopes 107 Printing on special media 0 00 e eee eee 109 Stopping a print job 0 0 cee eee ee 111 Saving toner when printing drafts 200 5 111 Printing on both sides of paper 0000 112 Printing multiple pages on one sheet of paper 114 Creating and using watermarks 0000000s 114 Printer settings soseer erani cee eee 115 Changing the resolution 00 0c cee eee eee 115 Saving printer settings for different print jobs 116 PHANG TIPS seek cee tie tos Neem ene ee sae ea eee eS 117 Tips for printing custom sizeS 0 000 ee eee eee 117 Tips for printing envelopes 0 00 ee eee eee 117 Tips for printing labels 0 ce eee eee 118 6 Copying INt FOGUCHOMN 0c c85 ic E E id
235. ving copying problems 165 Resolving scanning problems See the table below to help you solve problems with quality of scans See also Resolving image quality problems on page 181 and Resolving paper feed problems on page 170 Problem Cause Solution The message on the computer screen says there was a problem opening scanner The computer parallel port might not adequately support bidirectional communication Another device such as an external drive or switchbox might be interfering The wrong TWAIN source is selected within the program Ensure that the computer has a parallel port with a bidirectional data bus EPP or unidirectional ports are not supported Change the parallel port mode setting in the computer s BIOS HP recommends setting it to ECP or bidirectional but other modes might also work For instructions about changing the setting see the computer documentation or contact the computer manufacturer If there is another device connected to the computer parallel port disconnect it and connect the product directly to the computer parallel port You might also have to remove software for the other device before the product will work Or use a second parallel port on the computer Verify that the correct TWAIN source is selected In the software check the TWAIN source by clicking Select Source from the File menu No parallel port is available or the parallel port
236. x and then click OK Faxes routed to the computer The computer could be turned off Check that the computer is turned on and that the power cord is securely connected are being to the product and plugged into a live received by the electrical outlet roduct i RE Lowa The Receive to PC option might be Turn on the Receive to PC option in the turned off HP LaserJet Device Configuration tool 1 Click Start point to Programs point to HP LaserJet 3200 point to Tools and then click HP LaserJet Device Configuration 2 Click the Fax tab and then click the Receive tab 3 Select the Receive to PC check box and then click OK Faxes are You might be sending or receiving a very Complex faxes take longer to be sent or transmitting or being received complex fax such as one with many graphics received very slowly z The receiving fax machine might havea The product only sends the fax at the slow modem speed fastest modem speed the receiving fax machine can use The resolution at which the fax was sent _ If you are receiving the fax call and ask or is being received is very high A higher the sender to lower the resolution and resolution typically results in better quality resend the fax but also requires a longer transmission If you are sending lower the resolution time and resend the fax See Adjusting the resolution for the current job on page 62 to change the curre
237. y few of the fax machines in use The default setting is No It should be changed only if you regularly receive faxes from someone with an older model fax machine To change the silence detect mode 1 Press ENTER MENU 2 Use the lt or gt key to select FAs MENU 3 4 Hand then press 5 Use the lt or gt key to select 5H or GFF and then press ENTER MENU to save your selection 94 Chapter 4 Faxing EN Note EN Changing autoreduction for incoming faxes LS OE If the Fit To Page option is on the product automatically reduces long faxes to fit on the paper If the feature is turned off long faxes print at full size on multiple pages If you have the page stamp option on you may want to choose On This reduces the size of incoming faxes just slightly to prevent the page stamp from forcing a received fax page onto two pages The default for this setting is On Make sure the paper size setting matches the size of paper loaded in the paper input tray See Changing the default paper size for the paper input tray on page 38 for instructions To change autoreduction for incoming faxes 1 Press ENTER MENU 2 Use the lt or gt key to select Fr MENU ENTER MENU 4 Use the lt or gt key to select F11 MENU MENU to save your selection Advanced receive fax features and settings 95 Enabling stamp received faxes The product is se
238. y from any open flame Allow alcohol to dry completely before closing the printer and plugging in the power cord EN Product Maintenance 213 CAUTION If you must use alcohol only use a very small amount Exposing internal parts to dripping alcohol can damage them 3 If the long strip of glass opposite the long white strip is dirty clean it with a dry cotton swab If there is still something on the glass strip dab a swab in a small amount of isopropyl alcohol and gently clean the glass 4 Inspect each of the six rollers in the scanner area for dirt or debris Clean any dirty rollers with a lint free cloth such as lens tissues dampened with a small amount of isopropyl alcohol CAUTION Do not spray alcohol or any other liquid directly into the HP LaserJet 3200 product Doing so can damage the product 214 Chapter 8 Problem Solving and Product Maintenance EN 5 Near the top inside edge of the document release door inspect the three pressure feet and pads for dirt or debris If they are dirty clean them with a lint free cloth dampened with a small amount of alcohol 6 Using a dry lint free cloth wipe rollers pads and feet in a side to side motion to remove loosened dirt 7 After the alcohol inside the scanner area has dried completely close the document release door 8 Go to Recalibrating the scanner on page 216 EN Product Maintenance 215 Recalibrating the scanner The HP LaserJet 3200 product wa
239. y that represent light and dark portions of an image Color images can also be converted to grayscale where colors are represented by various shades of gray halftone An image type that simulates grayscale by varying the number of dots Highly colored areas consist of a large number of dots while lighter areas consist of a smaller number of dots hpd HPD files are scanned documents that are saved using the HP LaserJet Document Manager HP JetDirect print server An external standalone print server To use the HP LaserJet 3200 product on the network you can connect the product or a printer to the print server instead of a computer using a parallel cable The print server then connects to the network using a standard network 264 Chapter Glossary EN EN connector For the HP LaserJet 3200 product and its supported HP JetDirect external prints servers the connector can be 10 BaseT 10 100BaseTX BNC or token ring HP LaserJet Director toolbar An HP LaserJet 3200 product software screen used when working with documents When the document is loaded into the document feeder tray and your computer is connected directly to the product the HP LaserJet Director appears on the computer screen allowing you to begin faxing copying or scanning the document HP Web JetAdmin software and HP JetAdmin software Network peripheral management software that lets you configure and manage from a computer any peripheral connected to a
240. y to select FF ENTER MENU Press the gt key once to select PRINT REF ENTER MENU Use the lt or gt key to select the option for when you want the fax call reports to print Press ENTER IMENU to save the selection Including the first page of each fax on the fax call report lt Shag If this option is turned on the fax call report will display a thumbnail 50 reduction of the first page of the last fax that was sent or received The default setting for the thumbnail is On To include the first page of each fax on the fax call report 1 Press ENTER MENU 2 Usethe lt or gt key to select amp and then press ENTER MENU 3 Use the lt or gt key to select FAs CALL RE T and then press ENTER MENU 4 Use the lt or gt key to select ii press ENTER MENU 5 Use the lt or gt key to select GH or GFF and then press ENTER MENU to confirm your selection 46 Chapter 3 Managing General Default Settings Logs and Reports EN EN Printing a one touch speed dial and group dial report This report lists the fax numbers that are assigned to the one touch keys and speed dial and group dial codes To print a one touch speed dial and group dial report 1 Press ENTER MENU 2 Use the lt or gt key to select HEFG MENU and then press ENTER ET P VTE aL Ee 3 Use the lt or gt key to select 2FEE T and then pr

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