HP i3 User's Manual
Contents
1. http www hp com go contactHP http welcome hp com country us en wwcontact_us html Locating the Wireless Keyboard and Mouse Receiver Localizando o receptor do teclado e mouse sem fio Letak Unit Penerima Keyboard dan Mouse Nirkabel SA ISS 2 OPA ADA PX To 2 He ES A EME A UE FR fase Se AA Bold SUS AZ Ubicaci n del teclado inal mbrico y el receptor del mouse TAPLAF R AELUYTADL MORA MUS Pronala enje prijemnika za be i nog mi a i tastaturu Emplacement du r cepteur du clavier et de la souris sans fil Copyright and License Copyright 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for Hewlett Packard products and services are set forth in the express statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA This product incorporates copyright protection technology tha2. 1 Getting information 2 Setting up your computer Zn WARNING To reduce the risk of electrical shock or damage to your equipment e Place the computer in a location away from water dust moisture and soot These can increase the inside temperature or can cause fire or electrocution e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord in a grounded earthed outlet that is easily accessible at all times e Disconnect power from the equipment by unplugging the power cord from the electrical outlet To prevent direct exposure to laser beam do not try to open the enclosure of the CD or DVD drives e The power supply is preset for the country region in which you purchased your computer If you move check the voltage requirements for your new location before plugging the computer into an AC power outlet The computer may be heavy be sure to use ergonomically correct lifting procedures when moving the computer To reduce the risk of serious injury read the Safety amp Comfort Guide The guide is located on the web at http www hp com ergo 1 Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it 2 Connect all power cords from the monitor computer and accessories to a power surge protection device that is specifically labeled as
3. having surge protection an uninterruptible power supply UPS or a similar device If the computer has a television tuner or a modem or telephone connection protect the computer by using surge protection with these signal inputs as well Connect the television cable or the telephone line cord to the surge protection device and then connect the device to the computer 3 Download and install operating system updates a Find out what operating system and version your computer is currently running Click Start gt Control Panel and double click System The operating system and version are shown under Windows edition b Open your internet browser and go to http www hp com go contactHP c Select your country and language if necessary and click Support amp Drivers f g h Select Download drivers and software and firmware type your computer model name and number in the product field and press Enter If necessary select your computer model from Product search results Select your computer operating system Click Download next to each update you wish to download Follow the on screen instructions to install each downloaded update 4 Look in the computer box for additional printed details or updates 5 Read the Safety and Regulatory Information document in the HP User Manuals folder 6 Read the Safety amp Comfort Guide for proper workstation setup posture health and work habits and el
4. off the computer and then press the Power button to restart the computer When drive activity stops remove the disc and press the spacebar on the keyboard The computer should start up Chapter 5 Troubleshooting Power Symptom Possible solution Computer does Press and hold the Power button until the computer turns off Check Power Settings not turn off when the Power button is pressed Computer shuts e The computer might be in an exceedingly hot environment Let it cool down down e _Ensure that computer air vents are not blocked and that the internal fan is running see automatically Cleaning procedures on page 7 Your computer might not have an internal fan Display monitor Symptom Possible solution Screen is blank Press the space bar on the keyboard or move the mouse to make the screen display visible again Press the Sleep button select models only or Esc on the keyboard to resume from Sleep mode Press the Power button to turn on the computer Power 11 12 Keyboard and mouse general Symptom Keyboard commands and typing are not recognized by the computer Mouse with cable does not work or is not detected Cursor does not move using the arrow keys on the number keypad Cursor does not respond to mouse Possible solution Use the mouse to turn off the computer unplug and reconnect the keyboard to the back of
5. Get up to date information and help from the Windows community e Connect to a TV e Get special utilities for computer owners e Maintain your computer e Find safety and regulatory notices e Find ergonomic information Where to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer Or Click Start click All Programs and then click HP User Manuals htto www hp com support consumer forum Watching and Recording TV Click Start click All Programs and then click HP User Manuals If the guide is not available there visit http www hp com go contactHP PC Help amp Tools folder Click Start click All Programs and then click PC Help amp Tools HP Support Assistant Maintains your computer performance and resolve problems faster by using automated updates on board diagnostics and guided assistance Click Start click All Programs click HP and then click HP Support 6 Assistant Troubleshooting and Maintenance Guide Click Start click HP Help and Support and then click HP User Manuals Maintaining Your Computer this Guide Safety amp Regulatory Information Click Start click HP Help and Support and then click HP User Manuals or visit http www hp com go contactHP Safety amp Comfort Guide Click Start click HP Help and Support and then click HP User Manuals or visit http www hp com ergo 2 Chapter
6. all 3 Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen 4 Wipe the surface and left and right side of the touch screen to remove any dirt fingerprints or other debris that could hinder the touch recognition of the screen CAUTION Do not spray or place the cleaner directly on the screen spray the cleaner into the cloth and then wipe the sides and surface of the touch screen Do not use an abrasive cleaner or cloth when cleaning the sides or the surface of the screen because this could cause damage to the touch screen Chapter 4 Maintaining your computer Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral specific problems such as issues with a monitor or a printer The following tables present some issues you might encounter while installing starting up or using your computer and possible solutions For more information or for additional troubleshooting options see Getting intormation on page 1 Computer does not start Symptom Possible solution Error message Restart the computer Hard disk drive 1 error Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Click the Arrow button next to the red Shut Down button and then click Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to res
7. e planet Don t use a screen saver Screen savers can prevent your HP computer from going to sleep and thereby waste power Screen savers can also reduce the life of your monitor by increasing the number of hours the LCD backlight is on Don t disable the power settings The power management tools on this computer are set to minimize energy use without impacting performance Please do not disable them We design with the environment in mind While we want you to enjoy this computer for many years to come we recognize that you will eventually dispose of it We have designed it so it can be easily dismantled and recycled as much as possible The packaging that came with your computer is also designed for maximum recyclability We design to be more energy efficient This computer has HP Power Management Technology which can reduce computer energy use up to 45 compared to computers without power management HP computers keep energy needs to a minimum saving you money and reducing your carbon footprint We design our products to use better and fewer materials Ensuring the health of you your family and our planet is a key priority at HP We are committed to using the safest materials in the production of this and all our other products Printed in 693507 001
8. ectrical and mechanical safety information Click Start click All Programs and then click HP User Manuals or visit htto www hp com ergo After you complete the initial computer setup you might want to install additional software programs or hardware devices Check the operating system memory and other requirements listed before purchasing new software or hardware for your computer Follow the software manufacturer s directions to install the new software NOTE Use only licensed original software Installing copied software could result in an unstable installation infect the computer with a virus or be illegal Security solutions can deter theft mishandling and software attacks but cannot prevent them Connecting to the Internet Steps to connect to the Internet 1 Connect the hardware as shown on the setup view 2 Get Internet service Sign up with an Internet Service Provider ISP If you already have an account with an ISP skip this step and follow the instructions provided by the ISP If you did not set up the computer for Internet service during the initial setup do so now by using Online Services a Click Start click All Programs click Online Services and then click Get Online b Follow the on screen instructions to select an ISP and set up Internet service Chapter 2 Setting up your computer Ex NOTE Online Services provides a list of ISPs however you might choose anothe
9. ery Manager program select models only hardware driver NOTE Do not use the Recovery Manager program to reinstall software programs that came reinstallation on CDs or DVDs included in the computer box Reinstall these programs directly from the CDs or DVDs Before you uninstall a program be sure you have a way to reinstall it Check to be sure that it is still available from where you initially installed it for example discs or the Internet Or check to be sure that the program is in the list of programs you can reinstall from the Recovery Manager To check the list of installable programs in the Recovery Manager 1 Click Start All Programs Recovery Manager and then click Recovery Manager lf prompted click Yes to allow the program to continue Under I need help immediately click Software Program Reinstallation Click Next at the Welcome screen A list of programs opens Check whether your program is there To reinstall a program using the Recovery Manager 1 Click Start click All Programs click Recovery Manager and then click Recovery Manager 2 Click Software Program Reinstallation and then click Next at the Welcome O screen 3 Choose the program you want to install click Next and follow the on screen instructions 4 When you have finished reinstalling restart the computer Do not skip this last step You must restart the computer after recovering software programs or hardware drivers To u
10. he non powered speakers with powered speakers Internet access Symptom Internet programs do not start automatically Possible solution Log in to your ISP and start the desired program 14 Chapter 5 Troubleshooting Symptom cannot connect to the Internet Possible solution For Windows 7 1 Click Start click Control Panel click Action Center and then click Troubleshooting 2 Under Network and Internet click Connect to the Internet Verify that you are using the proper cables for your Internet connection type Your computer might have a dial up modem and an Ethernet network adapter also called a network interface card or NIC A modem uses a standard telephone cable whereas the network adapter uses a network cable to connect to a local area network LAN Do not connect a telephone cable to the network adapter and do not plug a network cable into a telephone service line doing so might damage the network adapter Run the wireless setup wizard 1 Click Start click Control Panel click Network and Internet and then click Network and Sharing Center 2 In the Network and Sharing Center window click Set up a connection or network to open the wizard and then follow the on screen instructions If your system has an external antenna try to move the antenna to a better position If the antenna is internal try to move the computer Try to connect again later or co
11. he underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing re Keyboard and mouse wireless 13 Speakers and sound Symptom No sound is produced Volume is very low or unsatisfactory Possible solution For Windows 7 1 Click Start click Control Panel click Action Center and then click Troubleshooting 2 Under Hardware and Sound click Troubleshoot and audio playback If you are using built in monitor speakers use the monitor front panel Volume button to adjust volume Use the frontpanel buttons to enter the on screen display OSD and ensure that audio is enabled and that the volume is set appropriately Ensure that you connected powered active speakers and that they are turned on Turn off your computer and then unplug and reconnect the speakers Ensure that the speakers are connected to an audio connector not a Line In or headphone connector To resume from Sleep mode press the Sleep button select models only or press Esc Unplug headphones if they are connected to your computer or speaker system Ensure that you connected the speakers to the Audio Out lime green connector on the back of the computer Additional audio connectors are used for multiple channel O speakers Detached non powered speakers speakers without a separate power source such as batteries or a power cord do not produce satisfactory sound Replace t
12. m 12 inches during initial setup or for re synchronization Ensure that the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Click the left mouse button to reactivate it Replace the batteries in the keyboard and mouse Re synchronize the keyboard and mouse to the receiver using the following steps The receiver wireless keyboard and wireless mouse shown in the following illustrations are examples your models might vary IMPORTANT During these steps place the wireless keyboard and wireless mouse on the same level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Unplug the receiver from a USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver If you have a choice use a USB connector on the front of the computer Check that the mouse is on A and push and hold the Connect button B on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing The receiver connection session times out after 60 seconds To ensure that the connection was established and that the receiver did not time out instead move the mouse and check for response on the screen S After the mouse connection is established continue by using the steps that follow to repeat the procedure for the keyboard Push and hold the Connect button C on t
13. ninstall a program 1 Close all software programs and folders 2 Click Start and then click Control Panel 3 Under Programs click Uninstall a program 4 Select the program you want to remove and then click Uninstall Software troubleshooting 17 18 6 Support information Ways to get help Easy to reach Easy to use Award winning HP Customer Support is our promise to help you get the most from your computer Whether with tools located on your computer from information on the web by phone or through your local retailer you ll find what you need Before contacting the HP Customer Care Center it s important to have the following information handy e Model number e System product number e Serial number e Software build number e Operating system e Purchase date Please take a moment to write down your product information for future reference The first four items on the list model number product number serial number and software build number can be viewed by pressing the Ctrl Alt S keys on the keyboard at the same time Don t forget to register Go to http www hp com apac register Where to get help 1 Use the Help and Support Center for help with hardware and software questions Click Start and then click Help and Support The Help and Support Center provides useful troubleshooting information and includes the following e E mail support e HP Real Time Chat with qualified suppor
14. ntact your Internet service provider ISP for assistance Software troubleshooting To repair software problems try these methods Turn the computer off completely and then turn it on again This is the easiest and sometimes the best way Update the drivers see Updating device drivers following Use Microsoft System Restore Software program and hardware driver reinstallation see Microsoft System Restore later in this table Restores your computer to a configuration that was in use before the software was installed Reinstall the software program or hardware driver see Software program and hardware driver reinstallation later in this table Restores the software if it came with the product or hardware driver to factory defaults System Recovery see Troubleshooting and Maintenance Guide on your computer At the bottom of your screen click on Start then click HP Help and Support and HP User Manuals Erase and reformat the hard disk drive and then reinstall the operating system programs and drivers This erases all data files you have created Software troubleshooting 15 16 Updating device drivers Microsoft System Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not solve your problem 1 2 Click Start Type Device Manager into the Start Search box and then click Device Manager to
15. o system plug it into the Audio Out connector on the back panel Using the HDMI port controls select models only The right side of your computer may contain an HDMI port and volume control buttons Unless a device is plugged into the HDMI port the volume controls have no functionality The HDMI controls are only intended to control the settings of the device plugged into that port and do not control any other media devices on the system To use the HDMI port controls plug a device into the HDMI port Press the menu button the top button displayed A new on screen menu displays Using the buttons select brightness volume contrast or color balance When a device is plugged into the HDMI port the volume on the computer is muted Pressing the buttons on the side panel does not change the volume of the computer Chapter 3 Setting up additional features 4 Maintaining your computer Cleaning procedures Keeping your computer system free of dust dirt and heat will prolong its life e Dust pet hair and other particles can build up creating a blanket effect as a result components can overheat or in the case of the keyboard and mouse not work smoothly and effectively e Check your system once a month for visible signs of dust and debris and clean it about once every three months e Visit www hp com go contactHP for additional cleaning instructions Cleaning the computer Air vents kee
16. open the Device Manager window Click the plus sign to expand the type of device you want to update or rollback For example DVD CD ROM drives Double click the specific item for example HP DVD Writer 640b Click the Driver tab To update a driver click Update Driver and then follow the on screen instructions Or to revert to an earlier version of a driver click Rollback Driver and then follow the on screen instructions If you have a problem that might be due to software that was installed on your computer use Restore System Restore to return the computer to a previous restore point You can also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery program To start a System Restore 1 Close all open programs O 2 Click Start right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions To add restore points manually 1 Close all open programs 2 Click Start right click Computer click Properties and then click System protection Under Protection Settings select the disk for which you want to create a restore point Click Create and then follow the on screen instructions Chapter 5 Troubleshooting Software If any of your factory installed software programs or hardware drivers are damaged you can program and reinstall it by using the Recov
17. our new computer Refer to the setup poster included with your system for help with setting up If you have any problems setting up your system and turning it on immediately contact the HP Customer Care Center listed earlier O in this guide and a HP Customer Representative will assist you This must be done first before attempting to upgrade your system By breaking the security seal on the back of the computer you are confirming that the computer was working properly before you attempted to upgrade your system Once the security seal has been broken your computer is then to the extent allowed by local law covered under the terms and conditions listed in the Hardware Limited Warranty section of the Limited Warranty and Support Guide Customer support for repairs 19 The power to make a change Thank you for your purchase HP is dedicated to producing the highest quality best performing and easiest to use computers in the world HP also designed this product with the environment in mind But to reduce its impact even further we need your help Let s work together to make a change How you can help What we do Recycle your old computer Disposing of electronic waste responsibly has been an HP priority for more than 20 years If this computer is a replacement for an older computer you no longer need go to www hp com go recycle to find out if HP can help you dispose of your old computer with minimum impact on th
18. p the computer cool Keep these vents clean by using a small battery vents powered vacuum cleaner A battery powered vacuum cleaner eliminates the risk of electric shock 1 Vacuum the vents on the computer case 2 Remove any debris that has accumulated in and around the computer connectors for example the Ethernet and USB connectors Cleaning procedures 7 8 Cleaning the keyboard and When cleaning the keyboard keys use a low setting on a battery powered vacuum mouse cleaner to avoid removing key caps and springs 1 2 3 Vacuum between the keys of the keyboard and along the grooves Use a clean dry cloth and isopropyl rubbing alcohol to clean buildup on the keyboard keys and along its edges Wipe the body of the mouse and the mouse cord by using cleaning wipes If you have a roller ball mouse clean the ball and rollers inside 1 Turn the mouse upside down and rotate the ball cover ring counterclockwise to remove the ring and release the roller ball Rinse the roller ball with soap and warm water Clean the rollers inside the mouse with a cotton swab dampened with isopropyl rubbing alcohol 4 After the roller ball and rollers are completely dry replace the ball and ball cover ring Cleaning the touch screen Follow these steps to clean the touch screen AiO models only 1 Turn off the computer Tap the Start button and then tap Shut Down 2 Disconnect the power cord from the w
19. r ISP or transfer an existing account to this computer To transfer existing accounts follow the instructions provided by the ISP 3 Using your Internet connection through your ISP open a web browser and browse the Internet aa If you have issues connecting to the Internet see Internet access on page 14 Connecting to the Internet 5 3 Setting up additional features Using Beats Audio select models only Your HP TouchSmart PC features audio connectors headphone and Audio Out that are optimized for Beats Audio headphones and external audio systems purchased separately Select HP TouchSmart PC models also include four Beats optimized internal speakers and a Beats toggle button on the keyboard Your computer comes ready for you to experience music with Beats enabled To disable Beats press the Beats toggle button the Beats off icon appears on the screen To turn Beats on press the Beats toggle button again If your keyboard does not contain the Beats toggle button press Fn B to enable and disable Beats Tap the Beats icon on the system tray to view the Beats user interface All you need to do is plug the Beats Audio headphones into the side headphone connector to experience crisp and clear sound separation To experience the full capability of BEATS audio using the internal speakers HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel If you are using an external audi
20. t is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law The information in this document is subject to change without notice Warranty Print on Demand Statement You can find the expressly provided HP Limited Warranty applicable to your product in the start menu on your PC and or in the CD DVD provided in the box For some countries regions a printed HP Limited Warranty is provided in the box In countries regions where the warranty is not provided in printed format you may request a printed copy from hp com go orderdocuments or write to HP at Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 U S A Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Please include your product name warranty period name and postal address 1 Getting information Type of information Set up your computer Use the computer Connect to the Internet Recover factory settings See how to
21. t specialists e Support phone numbers 2 If you think you have a hardware issue before calling the Customer Care Center run the hardware diagnostic tools that are preinstalled on your computer Click Start All Programs PC Help amp Tools and then click Hardware Diagnostic Tools 3 For help online go to the HP Customer Care Center website at htto www hp com go contactHP Chapter 6 Support information Phone assistance to get you up and running is covered for thirty 30 days from the time you purchased your computer After thirty 30 days there may be a charge but the helpful support is still available Customer support for repairs If your computer needs to be repaired or to have parts replaced you have two choices e You can easily replace many of your computer parts that are considered consumer replaceable This is the fastest method of repair as many times we can send the part directly to your home or business in a few days e Ifa repair is necessary the HP Customer Care Center will make arrangements to fix your computer These services are covered during the warranty period There are a few limitations and exclusions to the warranty as well as some important details which are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide Before upgrading your hardware Any hardware upgrades that you intend to do should only be done atter you have completely set up y
22. tart the computer If Windows opens immediately back up all important data to a backup hard disk drive Contact Support whether it was possible or not to start up Windows Either the hard disk drive or the system board may need to be replaced Computer will Ensure that the cables connecting the computer to the external power source are plugged in not turn on or properly When the cables connecting the computer to the external power source are plugged start in properly and the wall outlet is functioning the green power supply light on the back of the computer should be on if it is not contact Support Test the wall outlet by connecting a different electrical device to it Computer does not start 9 10 Symptom Computer seems to be locked up and is not responding Error message Invalid system disk or Non System disk or Disk error Possible solution Use the Windows Task Manager to close any programs not responding or restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Click Start Task Manager 3 Select the program that is not responding and then click End Task If closing programs does not work restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Click the Arrow button next to the red Shut Down button and then click Restart Or press and hold the Power button on the computer for 5 or more seconds to turn
23. videos about using the features of your computer Learn how to use the Microsoft Windows 7 operating system Find Windows 7 password information Find links to driver updates Read frequently asked questions Troubleshoot the most common computer hardware and software issues Find electronic user guides and specifications for your computer model Order parts and find additional troubleshooting help Upgrade or replace components of your computer Where to find Quick Setup this Guide Quick Setup this Guide Troubleshooting and Maintenance Guide on your computer At the bottom of your screen click on Start then click HP Help and Support and HP User Manuals Visit http www hp com supportvideos English only Help and Support Click Start and then click Help and Support or visit http www hp com go win7 Windows 7 troubleshooting tools 1 Click Start click Control Panel and then click System and O Security 2 Under Action Center click Find and fix problems troubleshooting Troubleshooting and Maintenance Guide on your computer At the bottom of your screen click on Start then click HP Help and Support and HP User Manuals HP Support website htto www hp com go contactHP Upgrading and Servicing Guide HP Support website http www hp com go contactHP Type of information e Find computer warranty information e Get technical support e
24. your computer and then restart your computer Unplug and reconnect the mouse cable to your computer If the mouse is still not detected turn off the computer unplug and reconnect the mouse cable and then restart the computer Press Num Lock on the keyboard to turn off Num Lock so that the arrow keys on the number keypad can be used Use the keyboard to save changes in all open programs and then restart your computer 1 Press the Alt Tab keys simultaneously to navigate to an open program movement 2 Press Ctrl S simultaneously to save your changes in the selected program Ctrl S is amp the keyboard shortcut for Save on most not all programs Repeat step 1 and step 2 to save changes in all open programs 4 After saving changes in all open programs press the Ctrl Esc keys on the keyboard simultaneously to display the Windows Start menu 5 Use the arrow keys to select the Arrow button that is next to Shut Down Select Shut Down and then press Enter 6 After the shutdown is complete unplug and reconnect the mouse connector to the back of your computer and then restart your computer Chapter 5 Troubleshooting Keyboard and mouse wireless Symptom Wireless keyboard or mouse does not work or is not detected Possible solution Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver approximately 3 meters 10 feet for normal use and within 30 c
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