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HP Compaq dx2250 User's Manual

1. Remove the front bezel Front Bezel on page 61 2 3 4 Disconnect the power data and audio cables as necessary from the back of the drive 5 Remove the two screws that secure the drive in the drive cage 1 6 Slide the drive out of the drive cage as shown in the illustration below 2 7 After the drive has been removed from the chassis remove the two guide screws from the left side of the drive These screws should be transferred to the new drive To install a drive reverse the removal procedure EZ NOTE Ifyou are installing a 5 25 drive for the first time into bay 2 you must first remove the metal shield that covers the bay by pressing in on the silver colored tab on the left side of the chassis then pulling the shield out from the front of the chassis It is not necessary to remove the drive from bay 1 when performing this operation NOTE There are a total of eight extra guide retainer screws on the front of the chassis behind the bezel Four have Unified Standard US 6 32 standard threads and for have M3 metric threads US screws are used for used for hard drives and have a silver finish Metric screws are used for all other drives and have a black finish Be sure to install the appropriate guide screws into the drive 72 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ENWW 3 5 Drive ENWW If you are installing a device for the first time in the external 3 5 drive b
2. New network card may be defective or may not meet industry Install a working industry standard NIC or change the boot standard specifications sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact HP Solving Network Problems 141 Solving Memory Problems 142 If you encounter memory problems some common causes and solutions are listed in the following table VAN CAUTION Power may still be supplied to the DIMMs when the computer is turned off To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system Table D 13 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules Cause Solution Memory module is not the correct type or speed grade for the Replace module with the correct industry standard device for system or the new m
3. Replicating the Setup 31 9 Onthe configuration diskette or USB flash media device create an autoexec bat file containing the following command repset exe 10 Turn off the computer to be configured Insert the configuration diskette or USB flash media device and turn the computer on The configuration utility will run automatically 11 Restart the computer when the configuration is complete Creating a Bootable Device Supported USB Flash Media Device Supported devices have a preinstalled image to simplify the process of making them bootable All HP or Compaq and most other USB flash media devices have this preinstalled image If the USB flash media device being used does not have this image use the procedure later in this section see Unsupported USB Flash Media Device on page 33 To create a bootable USB flash media device you must have e a supported USB flash media device e abootable DOS diskette with the FDISK and SYS programs If SYS is not available FORMAT may be used but all existing files on the USB flash media device will be lost e aPC that is bootable from a USB flash media device A CAUTION Some older PCs may not be bootable from a USB flash media device If the default boot order in the Computer Setup F10 Utility lists the USB device before the hard drive the computer can be booted from a USB flash media device Otherwise a bootable diskette must be used 1 Turn off the computer 2 Insert the
4. 1 Turnonor restart the computer If you are in Windows click Start gt Shut Down gt Restart 2 As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary B NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns green to access the utility 38 Chapter 4 Desktop Management ENWW 3 Select Security then select Setup Password and follow the instructions on the screen 4 Before exiting click File gt Save Changes and Exit Establishing a Power On Password Using Computer Setup Establishing a power on password through Computer Setup prevents access to the computer when power is turned on unless the password is entered When a power on password is set Computer Setup presents Password Options under the Security menu Password options include Password Prompt on Warm Boot When Password Prompt on Warm Boot is enabled the password must also be entered each time the computer is rebooted 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart 2 As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary EF NOTE Ifyou do not press F10 at the appropriate time you must restart the computer and again press
5. Cannot enable integrated graphics after installing a PCI Express graphics card Cause Solution On systems with ATI integrated graphics the integrated graphics can be enabled in Computer Setup only if an ATI PCI Express graphics card is installed On systems with ATI integrated graphics install an ATI PCI Express graphics card and enable the integrated graphics in Computer Setup 128 Appendix D Troubleshooting Without Diagnostics ENWW Table D 6 Solving Display Problems continued Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video memory error 1 Reseat DIMMs Power on the system 2 Replace DIMMs one ata time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times
6. EA NOTE The default boot order varies from computer to computer and it can be changed in the Computer Setup F10 Utility Refer to the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for instructions If you have used a DOS version from Windows 9x you may see a brief Windows logo screen If you do not want this screen add a zero length file named LOGO SYS to the root directory of the USB flash media device Return to Copying to Multiple Computers on page 31 Dual State Power Button With Advanced Configuration and Power Interface ACPI enabled the power button can function either as an on off switch or as a standby button The standby feature does not completely turn off power but instead causes the computer to enter a low power standby state This allows you to power down quickly without closing applications and to return quickly to the same operational state without any data loss To change the power button s configuration complete the following steps 1 Left click on the Start Button then select Control Panel gt Power Options 2 Inthe Power Options Properties select the Advanced tab 3 Inthe Power Button section select Stand by After configuring the power button to function as a standby button press the power button to put the system in a very low power state standby Press the button again to quickly bring the system out of standby to full power status To completely turn off all po
7. Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network icon in the Control Panel and configure the network controller Network controller stopped working when an expansion board was added to the computer Cause Solution Network controller interrupt is shared with an expansion board The network controller requires drivers Under the Computer Setup Advanced menu change the resource settings for the board Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The expansion board installed is a network card NIC and conflicts with the embedded NIC Under the Computer Setup Advanced menu change the resource settings for the board 140 AppendixD Troubleshooting Without Diagnostics ENWW ENWW Table D 12 Solving Network Problems continued Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Download the network drivers from http www hp com and reinstall them The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Replace the network controller New network card will not boot Cause Solution
8. Ty lan ears Ty T A TOOTO 7 _ l _ a i eS m i DD z we I3 5 fe 7 h a Y gt To install the power supply reverse the removal procedure 88 Chapter7 Removal and Replacement Procedures Microtower MT Chassis ENWW A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 Data 2 Unused Oo ooooooo 3 Ground g eg onoooo00 ono 08 4 5 VDC 5 Clock 6 Unused Mouse Connector and Icon Pin Signal 1 Data 2 Unused A g o A 3 Ground og 4 5 VDC 5 Clock 6 Unused Ethernet BNC Connector and Icon Pin Signal 1 Data Ko Ea 2 Ground ENWW Keyboard 89 Ethernet RJ 45 Connector and Icon Pin Signal 1 Transmit Data 2 Transmit Data 3 Receive Data 5 E 4 Unused 5 Unused 6 Receive Data 7 Unused 8 Unused Ethernet AUI Connector and Icon ODOOOOOO oe O 0O000 a Pin Signal Pin Signal 1 Ground 9 Positive AUI Differential Receive 2 Negative AUI Differential Collision 10 12V 3 Positive AUI Differential Collision 11 Ground 4 Negative AUI Differential Transmit 12 Ground 5 Positive AUI Differential Transmit 13 Unused 6 Ground 14 Unused 7 Ground 15 Unused 8 Negative AUI Differential Receive 16 Unused
9. VAN CAUTION DDR and DDR2 memory modules are not interchangeable DDR2 SDRAM DIMMs The memory sockets on the system board can be populated with up to two industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 2 GB of memory configured in a high performing dual channel mode For proper system operation the DDR2 SDRAM DIMMs must be e industry standard 240 pin e unbuffered PC2 5300 667 MHz compliant e 1 8 volt DDR2 SDRAM DIMMs The DDR2 SDRAM DIMMs must also e support CAS latency 4 and 5 for DDR2 667 MHz e contain the mandatory JEDEC SPD information In addition the computer supports e 256Mbit 512Mbit and 1Gbit non ECC memory technologies e single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported EA NOTE The system will not start if you install unsupported DIMMs Installing Memory Modules A CAUTION The memory module sockets have gold metal contacts When upgrading the memory it is important to use memory modules with gold metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other CAUTION Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged
10. Allows you to specify the order of attached hard drive devices such as USB HDD storage USB2 Drive Key or USB flash media The first drive in the order has priority in the boot sequence and is recognized as drive C if any devices are attached Optical Drive Boot Seq Network Boot Seq Allows you to specify the order in which attached optical drives including USB ODD are checked for a bootable operating system image Allows you to specify the order in which network devices including UP NIC cards are checked for a bootable operating system image First Boot Device Second Boot Device Third Boot Device Fourth Boot Device Allows you to specify which devices will boot first second third and fourth or to disable any of the four e Removable e Hard Disk e CDROM e Network e Disabled EF NOTE MS DOS drive lettering assignments may not apply after anon MS DOS operating system has started Boot Up NumLock Status Allows you to set the default NumLock status to off or on Security Option BIOS Write Protect Allows you to set the security option to Setup or System so that the password is required every time the system boots or only when entering Computer Setup Disables enables BIOS write Protect function AMD NX Function Disables enables AMD NX Function Chapter 2 Computer Setup F10 Utility ENWW Computer Setup Advanced Chipset Features Ex NOTE Support for specifi
11. EA NOTE For more information on using HP Backup and Recovery Manager refer to the HP Backup and Recovery Manager User Guide by selecting Start gt HP Backup and Recovery gt HP Backup and Recovery Manager Manual 20 Chapter3 HP Insight Diagnostics ENWW 4 Desktop Management HP Client Management Solutions provides standards based solutions for managing and controlling desktops workstations and notebook PCs in a networked environment HP pioneered desktop manageability in 1995 with the introduction of the industry s first fully manageable desktop personal computers HP is a patent holder of manageability technology Since then HP has led an industry wide effort to develop the standards and infrastructure required to effectively deploy configure and manage desktops workstations and notebook PCs HP develops its own management software and works closely with leading management software solution providers in the industry to ensure compatibility between HP Client Management Solutions and these products HP Client Management Solutions are an important aspect of our broad commitment to providing you with solutions that assist you in lowering the total cost of owning and maintaining the PCs throughout their lifecycle The key capabilities and features of desktop management are e initial configuration and deployment e Remote system installation e Software updating and management e ROM flash e Asset tracking and security e Faul
12. RTC real time clock battery may need to Devices be replaced Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time amp Date Not Set Invalid time or date in configuration memory Reset the date and time under Control Panel Computer Setup can also be used If 104 Appendix C POST Error Messages ENWW Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action RTC real time clock battery may need to the problem persists replace the RTC be replaced battery See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time amp Date Not Set CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last Press the F1 key to save the memory boot memory added or removed changes 164 MemorySize Error Memory configuration incorrect 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only m
13. l industry standards 36 infrared IR transceiver enternal pin assignments 92 initial configuration 21 Insight Diagnostics 15 internal temperature of computer 45 Internet access problems 150 Internet addresses See Web sites K keyboard cleaning 56 pin assignments 89 keyboard delimiter characters national 41 keyboard problems 135 L line in audio pin assignments 92 line out audio pin assignments 92 locking Smart Cover Lock 44 M Media Card Reader problems 126 memory specifications 64 memory problems 142 memory removal and replacement 64 microphone pin assignments 92 monitor pin assignments 93 monitor problems 128 mouse pin assignments 89 mouse cleaning 57 mouse problems 135 MT chassis illustrated 51 N national keyboard delimiter characters 41 network problems 139 notification of changes 28 numeric error codes 104 6 operating guidelines 55 operating systems important information about 35 optical drive problems 145 ENWW ordering FailSafe Key 44 overheating prevention 55 P parallel interface pin assignments 91 password changing 40 clearing 41 deleting 40 power on 39 security 38 setup 38 39 PC deployment 21 PCI Express pin assignments 96 PCN Proactive Change Notification 28 POST error messages 103 power button configuring 35 dual state 35 power cord set requirements country specific 101 power problems 120 power supply fan 57 removal and replacement
14. 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Onboard Parallel Port Allows you to select a setting for the onboard parallel port Disabled 378 IRQ7 278 IRQ5 3BC IRQ7 Parallel Port Mode Allows you to select parallel port mode SPP EPP ECP ECP EPP Normal 10 Chapter 2 Computer Setup F10 Utility ENWW Computer Setup Power Management Setup Ex NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 2 7 Computer Setup Power Management Setup Option Heading After AC Power Loss Allows you to select system power loss behavior e On e Off Last State External Modem S5 Disables enables wake up modem from S5 Wake Up Wake on PCI Device Disables enables PCI S5 on power on from S5 AMD Cool n Quiet Disables enables the AMD Cool n Quiet feature RTC Alarm Resume Disables enables RTC real time clock alarm Date of Month If RTC Alarm Resume is enabled allows you to select the day of the month for resumption of RTC alarm Set to 0 for every day Resume Time If RTC Alarm Resume is enabled allows you to select what time the RTC alarm will resume hh mm ss ENWW Computer Setup F10 Utilities 11 Computer Setup PC Health Status EA NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 2 8 Computer Setup PC Health Status Option Description
15. Ensure that none of the keys are depressed 4 Replace keyboard 303 Keyboard Controller Error I O board keyboard controller 1 Reconnect keyboard with computer turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 404 Parallel Port Address Conflict Detected Both external and internal ports are assigned to parallel port X 1 Remove any parallel port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup 410 Audio Interrupt Conflict IRQ address conflicts with another device Enter Computer Setup and reset the IRQ in Advanced gt Onboard Devices 411 Network Interface Card Interrupt Conflict IRQ address conflicts with another device Enter Computer Setup and reset the IRQ in Advanced gt Onboard Devices 501 Display Adapter Failure 510 Flash Screen Image Corrupted 511 CPU CPUA or CPUB Fan not Detected Graphics display controller Flash Screen image has errors CPU fan is not connected or may have malfunctioned 1 Reseat the graphics card if applicable 2 Clear CMOS 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible Reflash the system ROM with the latest BIOS image 1 Reseat C
16. In atwo monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Solution Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode Change the monitor supports settings to a supported setting then restart the computer so that the new settings take effect Appendix D Troubleshooting Without Diagnostics ENWW Table D 6 Solving Display Problems continued Vibrating or rattling noise coming from inside a CRT monitor when powered on Cause Solution Monitor degaussing coil has been activated None It is normal for the degaus
17. Solving General Problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact an authorized dealer or reseller A WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Look for the LED on the system board If the LED is illuminated the system still has power Power off the computer and remove the power cord before proceeding Table D 1 Solving General Problems Computer appears locked up and will not turn off when the power button is pressed Cause Solution Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to USB keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button A CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved dat
18. The font you are using does not support that particular symbol Use the Character Map to locate and select the appropriate symbol Click Start gt All Programs gt Accessories gt System Tools gt Character Map You can copy the symbol from the Character Map into a document ENWW Solving Display Problems 131 Solving Audio Problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Table D 7 Solving Audio Problems Sound cuts in and out Cause Solution Processor resources are being used by other open applications Direct sound latency common in many media player applications Shut down all open processor intensive applications In Windows XP 1 From the Control Panel select Sounds and Audio Devices 2 On the Audio tab select a device from the Sound Playback list 3 Click the Advanced button and select the Performance tab 4 Set the Hardware acceleration slider to None and the Sample rate conversion quality slider to Good and retest the audio 5 Set the Hardware acceleration slider to Full and the Sample rate conversion quality slider to Best and retest the audio Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned down Audio is hidden in Computer Setup Double click the Speaker icon on the taskbar then make sure that Mute is not selecte
19. http welcome hp com country us en wwcontact_us html 2 Chapter 1 Install the Operating System ENWW 2 Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10 Utility to do the following Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives diskette drives optical drives or USB flash media devices Restrict a device from booting the unit Run hard drive self tests View CPU and system temperatures Enter the Asset Tag or property identification number assigned by the company to this computer Establish a supervisor password that controls access to Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable removable media boot ability Enable or disable legacy diskette write ability when supported by hardware Using Computer Setup F10 Utilities ENWW Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer If you ar
20. reconfigure the software jacks or set the jacks to their default values Solving Audio Problems 133 Solving Printer Problems 134 If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Table D 8 Solving Printer Problems Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C gt LPT1 If the printer works reload the printer driver If you are on a network you may not have made the connection Make the proper network connections to the printer to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer is offline Cause Solution The
21. 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HOSVV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration 102 Appendix B Power Cord Set Requirements ENWW C POST Error Messages This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10
22. Block Emergency Recovery Mode indicated by eight beeps You are using a fixed sync monitor and it will not sync at the resolution chosen Press any key or click the mouse button and if set type your password Reflash the system ROM with the latest BIOS image See the Boot Block Emergency Recovery Mode section of the Desktop Management Guide on the Documentation and Diagnostics CD for more information Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode A CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Ensure that the monitor is plugged into an active connector on the rear of the computer If another connector is available connect the monitor to that connector and reboot the system Monitor settings in the computer are not compatible with the monitor 1 Restart the computer and press F8 during startup when you see Press F8 in the bottom right corner of the screen 2 Using the keyboard arrow keys select Enable VGA Mode and press Enter 3 In Windows Control Panel double click the Display icon and select the Settings tab 4 Use the sliding control to reset the resolution
23. DVI Connector Connector and Icon HOODOO DOOWOOOOO OOOOOOooO Pin Signal Pin Signal 1 T M D S Data2 13 T M D S Data3 2 T M D S Data2 14 5V Power 3 T M D S Data2 4 Shield 15 Ground for 5V 4 T M D S Data4 16 Hot Pug Detect 5 T M D S Data4 17 T M D S Data0 6 DDC Clock 18 T M D S Data0 7 DDC Data 19 T M D S Data0 5 Shield 8 No Connect 20 T M D S Data5 9 T M D S Data1 21 T M D S Data5 10 T M D S Data1 22 T M D S Data Shield 11 T M D S Data1 3 Shield 23 T M D S Clock 98 Appendix A Connector Pin Assignments ENWW 12 T M D S Data3 24 T M D S Clock ENWW DVI Connector 99 100 Appendix A Connector Pin Assignments ENWW B Power Cord Set Requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General Requirements The requirements listed below are applicable to all countries 1 The power cord must be approved
24. F10 when the monitor light turns green to access the utility 3 Select Security then Power On Password and follow the instructions on the screen 4 Before exiting click File gt Save Changes and Exit Entering a Power On Password To enter a power on password complete the following steps 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the key icon appears on the monitor type the current password then press Enter EA NOTE Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the computer then turn it on again before you can continue Entering a Setup Password If the system is equipped with an embedded security device refer to the HP ProtectTools Security Manager Guide at www hp com If a setup password has been established on the computer you will be prompted to enter it each time you run Computer Setup 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart 2 As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary B NOTE Ifyou do not press F10 at the appropriate time you must restart the computer and again press F10 when the
25. Problems A USB device headphone or microphone is not recognized by the computer Cause Solution Device is not properly connected 1 Turn off the computer 2 Reconnect the device to the front of the computer and restart the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the computer The device is not working 1 Replace the device 2 Restart the computer USB ports on the computer are disabled in Computer Setup Enter Computer Setup F10 and enable the USB ports SSC Solving Front Panel Component Problems 149 Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Table D 18 Solving Internet Access Problems Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Modem is not set up properly Web browser is not set up properly Reconnect the modem Verify the connections are
26. Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide 86 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ENWW Type 3 Battery Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide ENWW Battery 87 Power Supply A WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 Remove the access panel Access Panel on page 60 Disconnect all power cables from the mass storage devices and from the system board Remove the 4 screws that secure the power supply to the chassis a F oN Slide the power supply toward the front of the computer then lift it out of the computer
27. Restart the computer by pressing the power button Cannot Boot to Diskette Cause Solution Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup 1 Run Computer Setup and enable diskette boot in Storage gt Boot Order 2 Run Computer Setup and enable diskette boot in Storage gt Storage Options gt Removable Media Boot 122 Appendix D Troubleshooting Without Diagnostics ENWW ENWW Table D 3 Solving Diskette Problems continued Cannot Boot to Diskette Cause Solution Ey NOTE Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command Network server mode is enabled in Computer Setup Run Computer Setup and disable Network Server Mode in Security gt Password Options Solving Diskette Problems 123 Solving Hard Drive Problems Table D 4 Solving Hard Drive Problems Hard drive error occurs Cause Solution Hard disk has bad sectors or has failed 1 In Windows XP right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now 2 Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Disk transaction problem Cause Solution Either the directory structure is bad or there is a problem with In Windows XP right click Start click Explore and
28. System Fan Fail Check Disables enables system fan detection during POST Smart Fan Function Disables enables smart fan functionality Current CPU view only Temperature Current System view only Temperature Current CPU Fan view only Speed Current System Fan view only Speed Vcore view only 12V view only vccs view only 3 3V view only VBAT V view only 3VSB V view only Computer Setup Action Choices EA NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 2 9 Computer Setup Action Choices Option Description Load Optimized Allows you to reset Computer Setup to factory defaults Defaults Set Supervisor Allows you to establish a password to control access to Computer Setup Password Set User Password Allows you to establish a password to control access to the computer Supervisor password must be set before you can set a User password Save amp Exit Setup Allows you to save current settings and exit Computer Setup Exit Without Saving Allows you to exit Computer Setup without saving changes 12 Chapter2 Computer Setup F10 Utility ENWW Recovering the Configuration Settings Recovering the configuration settings established in the Computer Setup F10 Utility requires that you first back up the settings before a recovery is needed The CMOS Save Load utility can be found at http www hp com
29. System Serial view only Asset Tracking view only Number Enter Asset Tag No Enter asset tag number assigned by the company maximum 18 characters ENWW Computer Setup F10 Utilities 5 Computer Setup Standard CMOS Features E4 NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 2 3 Computer Setup Standard CMOS Features Option Description Date mm dd yy Allows you to set system date Time hh mm ss Allows you to set system time PATA Controller Disables enables PATA Controller PATA Channel 0 Master For each if PATA HDD is used allows you to PATA Channel 0 Slave e run HDD self test for selected channel e SMART Status Check e HDD Short Self Test e HDD Extended Self Test e set PATA Ch 0 Master Slave device details on selected channel to e Auto e Manual e set access mode on selected channel to e CHS Cylinder Head Sector e LBA Logical Block Addressing e Large Auto e view Firmware Version e Capacity e Cylinder e Head e Precomp e Landing Zone e Sector SATA Controller Disables enables onboard SATA controller SATA Mode Allows you to set the onboard SATA mode to e Native IDE e Legacy IDE 6 Chapter 2 Computer Setup F10 Utility ENWW Table 2 3 Computer Setup Standard CMOS Features continued SATA Channel 1 Master For each allows you to SATA Channel 2 Master e run HDD self test for selected channe
30. USB flash media device into one of the computer s USB ports and remove all other USB storage devices except USB diskette drives 3 Insert a bootable DOS diskette with FDISK COM and either SYS COM or FORMAT COM into a diskette drive and turn on the computer to boot to the DOS diskette 4 Run FDISK from the A prompt by typing FDISK and pressing Enter If prompted click Yes Y to enable large disk support 5 Enter Choice 5 to display the drives in the system The USB flash media device will be the drive that closely matches the size of one of the drives listed It will usually be the last drive in the list Note the letter of the drive USB flash media device drive AN CAUTION Ifa drive does not match the USB flash media device do not proceed Data loss can occur Check all USB ports for additional storage devices If any are found remove them reboot the computer and proceed from step 4 If none are found either the system does not support the USB flash media device or the USB flash media device is defective DO NOT proceed in attempting to make the USB flash media device bootable 6 Exit FDISK by pressing the Esc key to return to the A prompt 32 Chapter 4 Desktop Management ENWW 10 11 12 13 If your bootable DOS diskette contains SYS COM go to step 8 Otherwise go to step 9 At the A prompt enter SyS x where x represents the drive letter noted above CAUTION Be sure that you have entered the c
31. and has a lifetime of about three years When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer comes with a 3 volt lithium coin cell battery EA NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power A WARNING This computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP Compaq spare designated for this product A CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Troubleshooting Guide for information on backing up the CMOS settings Eg NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP Compaq their authorized partners or their agents AN CAUTION Static electricit
32. and reboot the computer 4 Ifthe error persists replace the system board 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power 108 Appendix C POST Error Messages ENWW Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action cord restore the original memory configuration and reboot the computer 4 Ifthe error persists replace the system board 2202 PMM Deallocation Error during MEBx Memory error during POST execution of the 1 Reboot the computer cleanup Management Engine ME BIOS Extensions option ROM 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 Ifthe error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup 1 Reboot the computer failure 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and
33. controller of the computer Input Devices Shows information about the keyboard mouse and other input devices connected to the computer Memory Shows information about all memory in the computer This includes memory slots on the system board and any memory modules installed Miscellaneous Shows HP Insight Diagnostics version information computer configuration memory CMOS information system board data and system management BIOS data Storage Shows information about storage media connected to the computer This list includes all fixed disks diskette drives and optical drives System Shows information about the computer model processor chassis and BIOS plus internal speaker and PCI bus information Test Tab The Test tab allows you to choose various parts of the system to test You can also choose the type of test and testing mode There are three types of tests to choose from e Quick Test Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode e Complete Test Provides a predetermined script where each hardware component is fully tested There are more tests available in the Interactive mode but these require user intervention e Custom Test Provides the most flexibility in controlling the testing of a system The Custom Test mode allows you to specifically select which devices tests and test paramet
34. green to access the utility If you are using a diskette insert it now Click File gt Replicated Setup gt Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB flash media device 30 Chapter 4 Desktop Management ENWW 10 11 Turn off the computer to be configured and insert the configuration diskette or USB flash media device Turn on the computer to be configured As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary Click File gt Replicated Setup gt Restore from Removable Media and follow the instructions on the screen Restart the computer when the configuration is complete Copying to Multiple Computers ENWW CAUTION A setup configuration is model specific File system corruption may result if source and target computers are not the same model For example do not copy the setup configuration from a dc7xxx PC to a dx7xxx PC This method takes a little longer to prepare the configuration diskette or USB flash media device but copying the configuration to target computers is significantly faster NOTE A bootable diskette is required for this procedure or to create a bootable USB flash media device If Windows XP is not available to use to create a bootable diskette use the method for copying to a single computer instead see Copying to Si
35. hard drive and the loss of the data stored on it is inconsequential when compared with the damage that could result from unauthorized access to its contents In order to balance this level of security with the practical need to accommodate a forgotten password the HP implementation of DriveLock employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the end user There is no back door that can be used to unlock the drive if both passwords are lost Therefore DriveLock is most safely used when the data ENWW Asset Tracking and Security 41 contained on the hard drive is replicated on a corporate information system or is regularly backed up In the event that both DriveLock passwords are lost the hard drive is rendered unusable For users who do not fit the previously defined customer profile this may be an unacceptable risk For users who do fit the customer profile it may be a tolerable risk given the nature of the data stored on the hard drive Using DriveLock When one or more hard drives that support the ATA Security command set are detected the DriveLock option appears under the Security menu in Computer Setup The user is presented with options to set the master password or to enable DriveLock A user password must be provided in order to enable DriveLock Since the initial configuration of DriveLock is typically performed by a system admin
36. illustrated instructions please see the Hardware Reference Guide on the Documentation and Diagnostics CD Fingerprint Identification Technology Eliminating the need to enter user passwords HP Fingerprint Identification Technology tightens network security simplifies the login process and reduces the costs associated with managing corporate networks Affordably priced it is not just for high tech high security organizations anymore EA NOTE Support for Fingerprint Identification Technology varies by model For more information visit http h18004 www1 hp com products security Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If the computer is connected to a network managed by HP Client Manager the computer sends a fault notice to the network management application With HP Client Manager Software you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests Drive Protection System The Drive Protection System DPS is a diagnostic tool built into the hard drives installed in some HP computers DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement When HP computers are built each installed hard drive is tested using DPS and a permanent record of key information i
37. includes the following columns of information e The Device section displays the device tested e The Test section displays the type of test run e The Description section describes the error that the diagnostic test found e The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware e The Failed Count is the number of times the device has failed a test e The Error Code provides a numerical code for the failure The error codes are defined in the Help tab The Clear Error Log button will clear the contents of the Error Log Help Tab On the Help tab contains an HP Insight Diagnostics tab an Error Codes tab and a Test Components tab The HP Insight Diagnostics tab contains help topics and includes search and index features The Error Codes tab provides a description of each numerical error code that may appear in the Error Log tab located on the Log tab Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem To find an error code description quickly enter the code in the box at the top of the tab and click the Find Error Codes button The Test Components tab displays low level information on tests that are run Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2 0 HP Drive Key 64MB or higher You can
38. it in again The computer will restart if automatic start on power loss is set in Computer Setup If it does not restart press the power button to start the computer Reconfigure the computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 137 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media diskette CD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Helpful Hints 115
39. monitor light turns green to access the utility 3 When the key icon appears on the monitor type the setup password then press Enter ENWW Asset Tracking and Security 39 EA NOTE Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the computer then turn it on again before you can continue Changing a Power On or Setup Password If the system is equipped with an embedded security device refer to the HP ProtectTools Security Manager Guide at www hp com 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 To change the Power On password go to step 3 To change the Setup password as soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary B NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns green to access the utility 3 When the key icon appears type the current password a slash or alternate delimiter character the new password another slash or alternate delimiter character and the new password again as shown current password new password new password EA NOTE Type carefully for security reason
40. not add optional hardware or third party devices to your computer until the operating system is successfully installed Doing so may cause errors and may prevent the operating system from installing properly Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process might damage the software that runs the computer or prevent its proper installation A NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow The first time the computer is turned on the operating system is automatically installed This takes approximately 10 minutes depending on the operating system being installed Carefully read and follow the instructions that appear on the screen to complete the installation Ex NOTE If the computer shipped with more than one operating system language on the hard drive the installation process could take up to 60 minutes If the computer was not shipped with a Microsoft operating system some portions of this documentation do not apply For complete operating system installation and configuring instructions refer to the operating system documentation Additional information is available in online help Microsoft security updates are available on the Microsoft Web site Installing or Upgrading Device Drivers When installing optional hardware devices af
41. once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature energy saver features enabled Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely connected to the graphics card and the monitor ENWW Solving Display Problems 129 130 Table D 6 Solving Display Problems continued Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics Install the video drivers included in the upgrade kit drivers may not be loaded Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor 1 Be sure the monitor cable is securely connected to the may be incorrectly adjusted computer 2
42. printer may be out of paper Check the paper tray and refill it if it is empty Select online Appendix D Troubleshooting Without Diagnostics ENWW Solving Keyboard and Mouse Problems ENWW If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table Table D 9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected 1 On the Windows Desktop click Start 2 Click Shut Down The Shut Down Windows dialog box is displayed 3 Select Shut down 4 After the shutdown is complete reconnect the keyboard to the back of the computer and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Wireless device error 1 Check the software if available for device status 2 Check replace device batteries 3 Reset receiver and keyboard Computer is in standby mode Press the power button to resume from standby mode A CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using
43. select a a file drive Select File gt Properties gt Tools Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly See reconfiguration directions in the Solving Hardware installed device Installation Problems on page 137 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been disabled Run the Computer Setup utility and ensure the device s SATA in Computer Setup port is enabled in Storage gt Storage Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Nonsystem disk NTLDR missing message Cause Solution The system is trying to start from a diskette that is not bootable Remove the diskette from the diskette drive The system is trying to start from the hard drive but the hard 1 Insert a bootable diskette into the diskette drive and drive may have been damaged restart the computer 2 Check the hard drive
44. solutions automate the management of software such as operating systems applications patches content and configuration settings to ensure that each computing device is maintained in the right configuration Proven across enterprises of every size and complexity HP s adaptive policy based model for software Configuration Management automates the entire software lifecycle management process from discovery deployment and ongoing management through to migration and retirement By substituting automation for manual intervention HP helps its customers lower costs significantly reduce software related problems and ensure the software supporting their business operations is reliable and secure For more information on HP OpenView PC Configuration Management Solution visit http h20229 www2 hp com solutions ascm index html Proactive Change Notification The Proactive Change Notification program uses the Subscriber s Choice Web site in order to proactively and automatically e Send you Proactive Change Notification PCN e mail informing you of hardware and software changes to most commercial computers and servers up to 60 days in advance e Send you e mail containing Customer Bulletins Customer Advisories Customer Notes Security Bulletins and Driver alerts for most commercial computers and servers You create your own profile to ensure that you only receive the information relevant to a specific IT environment To learn more
45. system board 5 Free the cable from the cable tie that is attached to the chassis 6 Remove the screw that secures the speaker to the inside of the chassis 1 then remove the speaker 2 by sliding it out of the retaining clips To install the speaker reverse the removal procedure When installing the speaker make sure the speaker wires point towards the speaker retaining screw 78 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ENWW System Fan 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 2 Remove the access panel Access Panel on page 60 3 Disconnect the cable that connects the system fan to the system board 4 Remove the screws that secure the fan to the chassis and remove the fan To install the fan reverse the removal procedures EA NOTE When installing the fan make sure the wires leading from the fan are located near the P2 4 pin power connector on the system board ENWW System Fan 79 Heatsink 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 2 Remove the access panel and lay the computer down on its side to make it easier to work on Access Panel on page 60 3 Disconnect the heatsink control cable from the system board 4 Loosen the four captive screws that secure the heatsink to the system board 5 Lift the heatsink from atop the processor and set it on its side to keep from contaminating
46. the Software To protect software from loss or damage you should keep a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files Restoring the Software ENWW The HP Backup and Recovery Manager is an easy to use versatile application that is pre loaded on each system and allows you to e create Recovery Points to back up the entire system incrementally e back up the entire hard drive in a single archive e back up individual files Backups can be scheduled to occur automatically at designated intervals or they can be initiated manually Recovery can be performed from the Recovery Partition on the hard drive or the Recovery Disc Set The Recovery Disc Set includes the Restore Plus CD the Microsoft Operating System and any Supplemental Software CDs EA NOTE HP highly recommends that you create a Recovery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups Protecting the Software 19 The HP Backup and Recovery Manager provides two basic recovery methods The first recovery of files and folders operates in Windows The second PC Recovery requires a reboot to the Recovery Partition or from the Recovery Disc Set To reboot to the Recovery Partition press F11 at startup when you see the message Press F11 for Emergency Recovery
47. the computer are disabled in Computer Setup Enter Computer Setup F10 and enable the USB ports Computer will not start Cause Solution Wrong memory modules were used in the upgrade or memory 1 Review the documentation that came with the system to modules were installed in the wrong location determine if you are using the correct memory modules and to verify the proper installation 2 Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems 3 Ifyou still cannot resolve the issue contact Customer Support ENWW Solving Hardware Installation Problems 137 Table D 11 Solving Hardware Installation Problems continued Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad AN CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one ata time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration bu
48. the keys review all rules in General Cleaning Safety Precautions on page 55 before following these procedures CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor 56 Chapter 6 Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedu
49. the system management console application or to the local client computer Alerts are sent real time when triggered by hardware events e Manage system BIOS settings Perform F10 functions including setting and changing the BIOS passwords and computer boot order remotely from your system management console on any or all of your client systems without having to visit each machine HP System Software Manager HP System Software Manager SSM is a free utility that automates remote deployment of device drivers and BIOS updates for your networked HP business PCs When SSM runs it silently without user interaction determines the revision levels of drivers and BIOS installed on each networked client system and compares this inventory against system software SoftPaqs that have been tested and stored in a central file store SSM then automatically updates any down revision system software on the networked PCs to the later levels available in the file store Since SSM only allows distribution of SoftPaq updates to the correct client system models administrators can confidently and efficiently use SSM to keep system software updated System Software Manager integrates with enterprise software distribution tools such as HP OpenView Management Suite using Radia and Microsoft Systems Management Server SMS Using SSM you can distribute customer created or third party updates that have been packaged in the SSM format SSM may be downloaded at no charge
50. the wall outlet and allow the internal system components to cool before touching Look for the LED on the system board If the LED is illuminated the system still has power Power off the computer and remove the power cord before proceeding Table D 11 Solving Hardware Installation Problems A new device is not recognized as part of the system Cause Solution Device is not seated or connected properly Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are Ensure that all cables are properly and securely connected and unplugged that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration Reboot the computer and follow the instructions for accepting you did not accept them the changes A plug and play board may not automatically configure when Use Windows XP Device Manager to deselect the automatic added if the default configuration conflicts with other devices settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict USB ports on
51. under the Software amp Driver Downloads for your specific model Download the firmware files into a folder on a removable storage device It is recommended that you save any modified computer configuration settings to a diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive and save the diskette or device for possible future use Backing Up the CMOS 1 Make sure the computer to be backed up is turned on Connect the removable storage to the computer 2 Boot to DOS 3 Type N folder BIOS exe SAVE ABCO001 DAT where N is the drive letter of the removable storage to save the CMOS setting to the removable storage device Restoring the CMOS 1 Make sure the target computer is turned on Connect the removable storage to the target computer 2 Boot to DOS 3 Type N folder BIOS exe LOAD ABC001 DAT where N is the drive letter of the removable storage to load the custom CMOS setting onto the target system ENWW Recovering the Configuration Settings 13 14 Chapter 2 Computer Setup F10 Utility ENWW 3 HP Insight Diagnostics HP Insight Diagnostics Ex NOTE HP Insight Diagnostics is included on CD with some computer models only The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer The utility simplifies the process of effect
52. 8 E electrostatic discharge ESD preventing damage 52 Emergency Recovery Mode Boot Block 29 entering power on password 39 setup password 39 error codes 103 111 messages 104 ethernet AUI pin assignments 90 BNC pin assignments 89 RJ 45 pin assignments 90 expansion card removal and replacement 67 expansion slot cover lock removal and replacement 66 F FailSafe Key caution 44 ordering 44 fan power supply 57 Fault Notification and Recovery HP Client Manager 45 fingerprint identification technology 45 flashing LEDs 111 front bezel removal and replacement 61 front drive bezel 62 front I O panel removal and replacement 76 front panel problems 149 154 Index G general problems 116 grounding methods 53 H hard drive proper handling 58 removal and replacement 73 75 SATA characteristics 47 hard drive problems 124 hard drives diagnostic tool 45 hardware installation problems 137 headphone pin assignments 92 heatsink removal and replacement 80 helpful hints 114 HP Backup and Recovery Manager 23 Client Foundation Suite 27 Client Management Interface 24 Client Management Premium Suite 26 Client Manager 25 ProtectTools Security Manager 26 System Software Manager 25 HP Backup and Recovery Manager 2 HP Drive Key bootable 32 33 DiskOnKey 32 HP Insight Diagnostics 15 HP Lifecycle solutions 21 HP OpenView Agent 22 HP OpenView Client Configuration Manager 27 HP OpenView PC Management Solution 28 HPQFlash 29
53. 88 power supply surge tolerant 45 power switch assembly removal and replacement 77 power on password changing 40 deleting 40 entering 39 setting 39 Preboot Execution Environment PXE 24 preinstalled software image 21 preparation for disassembly 59 printer problems 134 Proactive Change Notification PCN 28 problems audio 132 CD ROM or DVD 145 diskette 121 Drive Key 148 front panel 149 general 116 hard drive 124 ENWW hardware installation 137 Internet access 150 keyboard 135 Media Card Reader 126 memory 142 monitor 128 mouse 135 network 139 power 120 printer 134 processor 144 software 152 processor problems 144 processor removal and replacement 81 protecting hard drive 45 protecting ROM caution 28 ProtectTools Security Manager 26 PXE Preboot Execution Environment 24 R Radia Management Agent 22 recovery creating disc recovery set 2 Recovery Disc Set 19 Recovery Mode Boot Block Emergency 29 recovery software 21 Remote ROM Flash 29 remote setup 24 Remote System Installation 24 removal and replacement 5 25 drive 72 access pannel 60 battery 84 expansion card 67 expansion slot cover lock 66 front bezel 61 front I O panel 76 hard drive 73 75 heatsink 80 memory 64 power switch assembly 77 processor 81 speaker 78 system board 83 system fan 79 Restore Plus CD 2 retired solutions 28 ROM flash 28 Remote Flash 29 S safety and comfort 113 safety precautions cleaning 55 SATA c
54. 9 62 GND 67 GND 72 PERp13 53 PERN8 58 GND 63 GND 68 PERp12 73 PERn13 54 GND 59 GND 64 PERp11 69 PERn12 74 GND 55 GND 60 PERp10 65 PERn11 70 GND 75 GND 76 PERp14 81 PERn15 77 PERn14 82 GND 78 GND 79 GND 80 PERp15 Pin B information is on the next page Ey NOTE x1 PCI Express uses pins 1 18 x4 PCI Express uses pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 PCI Express x1 x4 x8 and x16 PCI Express Connector B1 B82 Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 12V 6 SMDAT 11 WAKE 16 GND 21 GND 2 12V 7 GND 12 RSVD 17 22 GND GND 3 RSVD 8 3 3 V 13 GND 18 23 PETp2 PETp1 4 GND 9 JTAG1 14 PETpO 19 24 PETn2 PETn1 5 SMCLK 10 3 3vAux 15 PETnO 20 25 GND 26 GND 31 PRSNT2 36 GND 41 PETp6 46 PETn7 27 PETp3 32 GND 37 PETp5 42 PRTn6 47 GND 28 PETn3 33 PETp4 38 PETn5 43 GND 48 PRSNT2 29 GND 34 PETn4 39 GND 44 GND 49 GND 30 RSVD 35 GND 40 GND 45 PETp7 50 PETp8 amp ENWW PCI Express 97 51 PETn8 56 GND 61 GND 66 PETp12 71 PETn13 52 GND 57 GND 62 PETp11 67 PETn12 72 GND 53 GND 58 PETp10 63 PETn11 68 GND 73 GND 54 PETp9 59 PETn10 64 GND 69 GND 74 PETp14 55 PETn9 60 GND 65 GND 70 PETp13 75 PETn14 76 GND 81 PRSNT2 77 GND 82 RSVD 78 PETp15 79 PETn15 80 GND Pin B information is on the next page EA NOTE x1 PCI Express uses pins 1 18 x4 PCI Express uses pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8
55. 90 Appendix A Connector Pin Assignments ENWW Parallel Interface Connector and Icon B Pin Signal Pin Signal 1 Strobe 10 Acknowledge 2 Data Bit 0 11 Busy 3 Data Bit 1 12 Paper End 4 Data Bit 2 13 Select 5 Data Bit 3 14 Auto Linefeed 6 Data Bit 4 15 Error 7 Data Bit 5 16 Initialize Printer 8 Data Bit 6 17 Select IN 9 Data Bit 7 18 25 Signal Ground Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 Carrier Detect 12V if powered 2 Receive Data 3 Transmit Data Data Terminal Ready OOOOO OOOO 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 5 VDC 3 Data 4 Ground ENWW Parallel Interface 91 Microphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio_left 123 dob ht O 2 Ring Audio_Right 3 Shield Ground Headphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio_left 123 hhi DE 2 Ring Power_Right 3 Shield Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio_In_Left 1 23 Lh es 2 Ring Audio_In_Right 3 Shield Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio_Out_Left 1 23 hah m es 2 Ring Audio_Out_Right 3 Shield Ground External Infrar
56. CD ROM or DVD devices are not detected or driver is not loaded Cause Solution Drive is not connected properly or not properly configured See the documentation that came with the optional device Solving CD ROM and DVD Problems 145 Table D 15 Solving CD ROM and DVD Problems continued Movie will not play in the DVD drive Cause Solution Movie may be regionalized for a different country See the documentation that came with the DVD drive Decoder software is not installed Install decoder software Damaged media Replace media Movie rating locked out by parental lock Use DVD software to remove parental lock Media installed upside down Reinstall media Cannot eject compact disc tray load unit Cause Solution Disc not properly seated in the drive Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Solution Media has been inserted upside down Re insert the Media with the label facing up The DVD ROM drive takes longer to start because it has to Wait at least 30 seconds to let the DVD ROM drive determine determine the type of media played such as audio or video the type of media being played If the disc still does not start read the other so
57. D 5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP Cause Solution By default Windows XP will format any media card with a Either format the media card in the digital camera or select FAT capacity greater than 32MB with the FAT32 format Most digital file system to format the media card in a computer with cameras use the FAT FAT16 amp FAT12 format and can not Windows XP operate with a FAT32 formatted card A write protected or locked error occurs when attempting to write to the media card Cause Solution Media card is locked Locking the media card is a safety feature If using an SD card make sure that the lock tab located on the that prevents writing to and deleting from an SD Memory Stick right of the SD card is not in the locked position If using a PRO card Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it is writable Unable to access data on the media card after inserting it into a slot Cause Solution The media card is not inserted properly is inserted inthe wrong Ensure that the card is inserted properly with the gold contact slot or is not supported
58. ENWW Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free wor
59. Heatsink fan System board CPU FAN 2 Brown Secondary system fan System board SYSFAN1 White Front power on button System board JFP1 Black Front I O USB System board JUSB1 Black Speaker System board SPKR White Front audio System board AUD1 Green 70 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ENWW Drives The computer supports up to five drives that may be installed in various configurations This Section describes the procedure for replacing or upgrading the storage drives A Torx T 15 screwdriver is needed to remove and install the guide screws on a drive CAUTION Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive Failure to do so will result in data loss After replacing the primary hard drive you will need to run the Restore Plus CD to load the Compaq factory installed files Drive Positions wi l l ad Drive Positions Item Description Item Description 1 Optical drive 4 Internal hard drive secondary 2 Optical drive 5 Internal hard drive primary 3 External 3 5 drive An optical drive is a CD ROM CD R RW DVD ROM DVD R RW or CD RW DVD Combo drive Optical media card reader illustrated ENWW Drives 71 5 25 Drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 Remove the access panel Access Panel on page 60
60. ND 2 GND 8 3 3V 14 5V Sense 20 3 3V 3 5V 9 3 3V 15 GND 21 Sense 4 5V 10 Tach 16 5V 22 3 3V 5 PS_ON 11 GND 17 5V 23 3 3V 6 GND 12 Fan CMD 18 3 3V 24 GND 12V 4 Pin Power for CPU Connector and Icon Pin Signal 1 GND 43 OWES EO 2 GND g 3 12V CPU a4 4 12V CPU 6 Pin Power for CPU Connector and Icon Pin Signal 1 GND 1 3 2 GND HAA 3 GND CAM LL 4 12V CPU 4 6 5 12V CPU 6 12V ENWW 24 Pin MicroFit Power 95 SATA Data and Power Drive Connector S1 S7 P1 P15 Pin Signal Pin Signal Pin Signal Pin Signal S1 Ground S2 A S3 A S4 Ground S5 B S6 B S7 Ground P1 Ground P2 V 3 3 P3 V 3 3 P4 Ground P5 B P6 Ground P7 V5 P8 V5 P9 V5 P10 Ground P11 Reserved P12 Ground P13 V12 P14 V12 P15 V12 S Data P Power PCI Express x1 x4 x8 and x16 PCI Express Connector B1 B82 Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 11 PERST 16 PERpO 21 PERp1 2 12V 7 JTAG4 12 GND 17 PERNO 22 PERn1 3 12V 8 JTAG5 13 REFCLK 18 GND 23 GND 4 GND 9 3 3V 14 REFCLK 19 RSVD 24 GND 5 JTAG2 10 3 3V 15 GND 20 GND 25 PERp2 26 PERn 2 31 GND 36 PERn4 41 GND 46 GND 27 GND 32 RSVD 37 GND 42 GND 47 PERp7 28 GND 33 RSVD 38 GND 43 PERp6 48 PERn7 29 PERp3 34 GND 39 PERp5 44 PERn6 49 GND 30 PERn3 35 PERp4 40 PERn5 45 GND 50 RSVD 51 GND 56 PERp9 61 PERn10 66 GND 71 GND 96 Appendix A Connector Pin Assignments ENWW 52 PERp8 57 PERn
61. P Client Manager visit www hp com go clientmanager HP ProtectTools Security Manager ProtectTools Security Manager software provides security features that help protect against unauthorized access to the computer networks and critical data Enhanced security functionality is provided by the following modules e Smart Card Security for ProtectTools e Embedded Security for ProtectTools e BIOS Configuration for ProtectTools e Credential Manager for ProtectTools The modules available for your computer may vary depending on your model For example Embedded Security for ProtectTools requires that the Trusted Platform Module TPM embedded security chip some models only be installed on your computer and Smart Card Security for ProtectTools requires an optional smart card and reader ProtectTools modules may be preinstalled preloaded or available for purchase from the HP Web site Visit http Awww hp com products security for more information HP Client Management Premium Suite HP Client Premium Suite HP CPS is designed for organizations wanting full client hardware and software lifecycle management from a single Web based management console It combines e HP Client Manager e HP Systems Insight Manager Connector e HP OpenView Connector e Altiris Client Manager Suite Level 1 e Altiris Connector Solution 26 Chapter4 Desktop Management ENWW e Altiris Local Recovery Pro e Altiris AuditExpress For more information
62. P OpenView Operations and custom inhouse developed management applications Using HP CMI systems management tools and applications can request in depth client inventory receive health status information and manage system BIOS settings by communicating directly with the client computer reducing the need for agent or connector software to achieve integration 24 Chapter4 Desktop Management ENWW Ex NOTE The system management tools mentioned above do not automatically connect into HP CMI Some script development is typically required to interface with HP CMI HP Client Management Interface is based on industry standards that include Microsoft Windows Management Interface MS WMI Web Based Enterprise Management WBEM System Management BIOS SMBIOS and Advanced Configuration and Power Interface ACPI HP CMI is a foundation technology utilized in HP Client Management Solutions With HP CMI HP gives you flexibility in choosing how you manage your HP client computers HP Client Management Interface used in conjunction with system management software can e Request in depth client inventory information Capture detailed information about the processors hard drives memory BIOS drivers including sensor information such as fan speed voltage and temperature e Receive health status information Subscribe for a wide range of client hardware alerts such as over temperature fan stall and hardware configuration changes to be sent to
63. PU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected 514 CPU or Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned CPU or chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 1 Reseat CPU or chassis fan 2 Reseat fan cable 3 Replace CPU or chassis fan 106 Appendix C POST Error Messages ENWW Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 601 Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect 1 Run Computer Setup 2 Check and or replace cables 3 Clear CMOS 4 Replace diskette drive 5 Replace the system board 605 Diskette Drive Type Error Mismatch in drive type 1 Run Computer Setup 2 Disconnect any other diskette controller devices tape drives 3 Clear CMOS 610 External Storage Device Failure External tape drive not connected Reinstall tape drive or press F1 and allow system to reconfigure without the drive 611 Primary Floppy Port Address Assignment Conflict 660 Display cache is detected unreliable Configuration error Integrated graphics controller display cache is not workin
64. Partition on the hard drive or the Recovery Disc Set The Recovery Disc Set includes the Restore Plus CD the Microsoft Operating System and any Supplemental Software CDs EA NOTE HP highly recommends that you create a Recovery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups To create the Recovery Disc Set 1 Click Start gt HP Backup and Recovery gt HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create factory software recovery CDs or DVDs to recover the system 3 Follow the instructions in the wizard The HP Backup and Recovery Manager provides two basic recovery methods The first recovery of files and folders operates in Windows The second PC Recovery requires a reboot to the Recovery Partition or from the Recovery Disc Set To reboot to the Recovery Partition press F11 at startup when you see the message Press F11 for Emergency Recovery EA NOTE For more information on using HP Backup and Recovery Manager refer to the HP Backup and Recovery Manager User Guide by selecting Start gt HP Backup and Recovery gt HP Backup and Recovery Manager Manual You can order a Recovery Disc Set from HP by calling the HP support center Go to the following Web site select your region and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region
65. Recovery Manager Illegal Operation has Occurred error message is displayed Cause Solution Software being used is not Microsoft certified for your version Verify that the software is certified by Microsoft for your version of Windows of Windows see program packaging for this information Configuration files are corrupt If possible save all data close all programs and restart the computer 152 Appendix D Troubleshooting Without Diagnostics ENWW Index Symbols Numerics 24 pin MicroFit power pin assignments 95 24 pin power pin assignments 94 4 pin power pin assignments 95 5 25 drive bezel blank 62 6 pin power pin assignments 95 A access panel removal and replacement 60 access to computer controlling 36 adding devices 1 Altiris AClient 22 Deployment Solution Agent 22 asset tracking 36 ATA ATAPI IDE drive cable pin assignments 94 audible codes 111 audio problems 132 B Backup and Recovery Manager 2 19 23 battery disposal 58 removal and replacement 84 beep codes 111 bezel blank 5 25 drive 62 BIOS Boot Block Emergency Recovery Mode 29 HPQ Flash 29 Remote ROM Flash 29 ENWW Boot Block Emergency Recovery Mode 29 boot problems 147 bootable device creating 32 DiskOnKey 32 33 HP Drive Key 32 33 USB flash media device 32 booting options Full Boot 103 Quick Boot 103 Cc cable connections 70 cable lock provision 44 cable management 69 cable pinouts SATA data 47
66. SATA power 48 cautions AC power 51 adding devices 1 cables 58 cooling fan 57 cover lock security 43 electrostatic discharge 52 FailSafe Key 44 keyboard cleaning 56 keyboard keys 56 operating system installation 1 protecting ROM 28 CD ROM or DVD problems 145 change notification 28 changing operating systems important information 35 changing password 40 chasis types illustrated 51 chassis MT illustrated 51 cleaning computer 55 mouse 57 safety precautions 55 clearing password 41 Client Foundation Suite 27 Client Management Interface 24 Client Management Premium Suite 26 Client Manager 25 cloning tools software 21 computer cleaning 55 Computer Setup Utilities 30 configuring power button 35 connector pin assignments 89 controlling access to computer 36 country power cord set requirements 101 cover lock 43 cover lock security caution 43 Customer Support 113 customizing software 21 D deleting password 40 delimiter characters table 41 deployment tools software 21 device drivers installing 1 diagnostic tool for hard drives 45 diagnostics utility 15 disassembly preparation 59 disk cloning 21 diskette problems 121 DiskOnKey bootable 32 33 HP Drive Key 32 Index 153 drive 5 25 removal and replacement 72 hard drive removal and replacement 73 Drive Key problems 148 drive positions 71 drive protecting 45 DriveLock applications 42 using 42 dual state power button 35 DVI pin assignments 9
67. Service Reference Guide HP Compag dx2250 Business PC invent Copyright 2006 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Service Reference Guide Business PCs First Edition November 2006 Document Part Number 440319 001 About This Book A WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life AN CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information EY NOTE Text set off in this manner provides important supplemental information ENWW iii iv About This Book ENWW Table of contents ENWW vi ENWW 1 Install the Operating System AN CAUTION Do
68. Solution Network driver is not properly loaded System cannot autosense the network Reinstall network drivers See the Network amp Internet Communications Guide on the Documentation and Diagnostics CD Disable auto sensing capabilities and force the system into the correct operating mode See the Network amp Internet Communications Guide on the Documentation and Diagnostics CD Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Network controller interrupt is shared with an expansion board Ensure that the cable and device at the other end are operating correctly Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Replace the network controller Diagnostics passes but the computer does not communicate with the network Cause Solution Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller
69. a System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC real time clock battery may need to be replaced First reset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If Ey NOTE Connecting the computer to a live AC outlet the problem persists replace the RTC battery See the prolongs the life of the RTC battery Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 116 Appendix D Troubleshooting Without Diagnostics ENWW Table D 1 Solving General Problems continued Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup There is no sound or sound volume is too low Cause Solution System volume may be set low or muted 1 Check the F10 BIOS settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating sys
70. about the Proactive Change Notification program and create a custom profile visit http n30046 www3 hp com subhub php Subscriber s Choice Subscriber s Choice is a client based service from HP Based on your profile HP will supply you with personalized product tips feature articles and or driver and support alerts notifications Subscriber s Choice Driver and Support Alerts Notifications will deliver e mails notifying you that the information you subscribed to in your profile is available for review and retrieval To learn more about Subscriber s Choice and create a custom profile visit http h30046 www3 hp com subhub php Retired Solutions Two software packages Altiris Local Recovery and Dantz Retrospect will no longer be shipping on HP business desktops notebooks or workstations Starting with new business desktops notebooks and workstations released in 2006 all will ship with HP Backup and Recovery Manager ROM Flash The computer s BIOS is stored in a programmable flash ROM read only memory By establishing a setup password in the Computer Setup F10 Utility you can protect the ROM from being unintentionally updated or overwritten This is important to ensure the operating integrity of the computer Should you need or want to upgrade the BIOS you may download the latest BIOS images from the HP driver and support page http www hp com support files 28 Chapter4 Desktop Management ENWW AN CAUTION For ma
71. agement WBEM e Windows Management Interface WMI e Wake on LAN Technology e ACPI e SMBIOS e Pre boot Execution PXE support Asset Tracking and Security Asset tracking features incorporated into the computer provide key asset tracking data that can be managed using HP Systems Insight Manager HP Client Manager HP OpenView Configuration Management and Asset Management solutions or other system management applications Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools HP also offers several solutions for controlling access to valuable components and information HP Embedded Security for ProtectTools if installed prevents unauthorized access to data and checks system integrity and authenticates third party users attempting system access For more information refer to the HP ProtectTools Security Manager Guide at www hp com Security features such as HP Embedded Security for ProtectTools the Smart Cover Sensor and the Smart Cover Lock available on some models help to prevent unauthorized access to the internal components of the personal computer By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets Memory Change and Smart Cover Sensor alerts can be automatically forwarded to system management appli
72. also be changed using the Security options in Computer Setup National Keyboard Delimiter Characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use to change or delete the password depend on the keyboard that came with the computer National Keyboard Delimiter Characters Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish Brazilian Italian Swedish Finnish Chinese Japanese Swiss Czech Korean Taiwanese Danish Latin American Thai French Norwegian Turkish French Canadian Polish U S English German Portuguese For Bosnia Herzegovina Croatia Slovenia and Yugoslavia Clearing Passwords If you forget the password you cannot access the computer Refer to the Troubleshooting Guide on the Documentation and Diagnostics CD for instructions on clearing passwords If the system is equipped with an embedded security device refer to the HP ProtectTools Security Manager Guide at www hp com DriveLock DriveLock is an industry standard security feature that prevents unauthorized access to the dataon ATA hard DriveLock has been implemented as an extension to Computer Setup It is only available when hard drives that support the ATA Security command set are detected DriveLock is intended for HP customers for whom data security is the paramount concern For such customers the cost of the
73. amper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or HP tamper resistant bits Smart Cover FailSafe Key PN 166527 002 Screws The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations A CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage ENWW Service Considerations 57 Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle
74. anges because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 2 1 Computer Setup F10 Utility Main Menu Heading Table System Information Table 2 2 Computer Setup System Information on page 5 Standard CMOS Features Table 2 3 Computer Setup Standard CMOS Features on page 6 Advanced BIOS Features Table 2 4 Computer Setup Advanced BIOS Features on page 8 Advanced Chipset Features Table 2 5 Computer Setup Advanced Chipset Features on page 9 Integrated Peripherals Table 2 6 Computer Setup Integrated Peripherals on page 10 4 Chapter 2 Computer Setup F10 Utility ENWW Table 2 1 Computer Setup F10 Utility Main Menu continued Power Management Setup Table 2 7 Computer Setup Power Management Setup on page 11 PC Health Status Table 2 8 Computer Setup PC Health Status on page 12 Action Choices Table 2 9 Computer Setup Action Choices on page 12 Computer Setup System Information EA NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 2 2 Computer Setup System Information Option Description Product Name view only SKU Number view only Processor Type view only Processor Speed view only Cache Size view only Memory Size view only System ROM view only Integrated MAC view only UUID view only
75. art the computer If you are in Windows click Start gt Shut Down gt Restart As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary B NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns green to access the utility Select Security gt Smart Cover gt Cover Lock gt Unlock Before exiting click File gt Save Changes and Exit Using the Smart Cover FailSafe Key If you enable the Smart Cover Lock and cannot enter the password to disable the lock you will need a Smart Cover FailSafe Key to open the computer cover You will need the key in any of the following circumstances Power outage Startup failure PC component failure such as processor or power supply Forgotten password CAUTION The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need oneat an authorized reseller To obtain the FailSafe Key call the appropriate number listed in the warranty For more information about using the Smart Cover FailSafe Key consult the Hardware Reference Guide on the Documentation and Diagnostics CD Cable Lock Provision The rear panel of the computer accommodates a cable lock so that the computer can be physically secured to a work area 44 Chapter 4 Desktop Management ENWW For
76. ay you will need to use a flat blade screwdriver to break out the metal shield The 3 5 external drive bay may be populated with a diskette drive or a media card reader The removal procedure is the same for both devices 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 Remove the access panel Access Panel on page 60 2 3 Remove the front bezel Front Bezel on page 61 4 If the device is a media card reader disconnect the internal USB cable from the system board If the device is a diskette drive disconnect the power and data cables from the back of the drive 5 Remove the retainer screws that secure the drive in the bay 1 then slide the drive forward and out of the bay 2 To install a drive reverse the removal procedure Be sure to install a guide screw on the front right side of a new drive The guide screw helps secure the drive in place Refer to the table below for proper retainer and guide screw locations Device Retainer Screws Guide Screws Diskette Drive 2 labeled FDD on chassis 1 front left side of drive Media Card Reader 2 labeled CR on chassis none B NOTE Ifyou are installing a drive in the external 3 5 drive bay for the first time use a flat blade screwdriver to pry out the metal shield covering the bay Drives 73 NOTE There are a total of eight extra guide retainer screws on the front of the chassis behind the bezel Four have U
77. battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery EA NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents 58 Chapter6 Identifying the Chassis Routine Care and Disassembly Preparation ENWW 7 Removal and Replacement Procedures Microtower MT Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly EA NOTE Not all features listed in this guide are available on all computers Preparation for Disassembly 1 Close any open software applications 2 Exit the operating system 3 Remove any diskette or compact disc from the computer 4 Turn off the computer and any peripheral devices that are connected to it VAN CAUTION Turn off the computer before disconnecting any cables CAUTION Regardless of the power on state voltage is always present on the system board as long as the sys
78. ble D 1 Solving General Problems continued Poor performance is experienced Cause Solution Too many applications running 1 Close unnecessary applications to free up memory Some applications run in the background and can be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup go to Start gt Run and type msconfig On the Startup tab of the System Configuration Utility uncheck applications that you do not want to launch automatically CAUTION Do not prevent applications from launching at startup that are required for proper system operation 2 Add more memory Some software applications especially games are stressful 1 Lower the display resolution for the current application or on the graphics subsystem consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be
79. bling the SATA controller note the IRQ to which the controller is assigned You will need to reassign the IRQ later Exit setup confirming the changes SATA IRQ Insert a bootable DOS diskette with FDISK COM and either SYS COM or FORMAT COM into a diskette drive and turn on the computer to boot to the DOS diskette Run FDISK and delete any existing partitions on the USB flash media device Create a new partition and mark it active Exit FDISK by pressing the Esc key If the system did not automatically restart when exiting FDISK press Ctrl Alt Del to reboot to the DOS diskette At the A prompt type FORMAT C S and press Enter Format will format the USB flash media device add the system files and ask for a Volume Label Press Enter for no label or enter one if desired Turn off the computer and unplug the power cord Open the computer and re install any PCI cards that were previously removed Close the computer cover Plug in the power cord remove the diskette and turn on the computer As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary Go to Advanced gt PCI Devices and re enable the PATA and SATA controllers that were disabled in step 6 Put the SATA controller on its original IRQ Save the changes and exit The computer will boot to the USB flash media device as drive C 34 Chapter4 Desktop Management ENWW
80. blocked or not turning 2 Open hood press power button and see if the processor OR fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header The heatsink is not properly attached to the processor 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly System does not power on and the LEDs on the front of the computer are not flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector located on the rear of the power supply on some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board 118 Appendix D Troubleshooting Without Diagnostics ENWW ENWW Table D 1 Solving General Problems continued System does not power on and the LEDs on the front of the computer are not flashing Cause Solution OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system
81. bly on page 59 2 Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on Access Panel on page 60 3 Remove the front bezel Front Bezel on page 61 4 Free the two cables from the cable tie that is attached to the chassis 5 Remove the screw 1 that secures the housing to the chassis and then rotate the housing away from the chassis and pull the assembly out of the chassis To install the housing assembly reverse the removal procedures 76 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ENWW Power Switch Assembly 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 2 Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on Access Panel on page 60 3 Disconnect the braided cables from the system board 4 Free the braided cables from the cable tie that is attached to the chassis 5 Squeeze the top of the switch holder 1 rotate the switch and remove it from the chassis aa To install the power switch assembly reverse the removal procedures ENWW Power Switch Assembly 77 Speaker 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 Remove the access panel Access Panel on page 60 Remove the front bezel Front Bezel on page 61 2 3 4 Disconnect the speaker cable from the
82. board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness 5 Ifthe 5V_aux light on the system board is off then replace the power supply 6 Replace the system board Solving General Problems 119 Solving Power Problems Common causes and solutions for power problems are listed in the following table Table D 2 Solving Power Problems Power supply shuts down intermittently Cause Solution Voltage selector switch on rear of computer chassis some Select the proper AC voltage using the selector switch models not switched to correct line voltage 115V or 230V Power supply will not turn on because of internal power supply Replace the power supply fault Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open hood press power button and see if the processor OR fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header The heatsink is not properly attached to the processor 3 If fan is plugged in but is not spinning th
83. by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese Power Cord Requirements For use in Japan use only the power cord received with this product AN CAUTION Do not use the power cord received with this product on any other products Country Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below ENWW General Requirements 101 Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom
84. by visiting www hp com go ssm HP Client Manager HP Client Manager developed with Altiris is available free for all supported HP business desktop notebook and workstation models SSM is integrated into HP Client Manager and enables central tracking monitoring and management of the hardware aspects of HP client systems Use HP Client Manager to e Get valuable hardware information such as CPU memory video and security settings e Monitor system health to fix problems before they occur e Automatically acquire and install drivers and BIOS updates without visiting each PC ENWW Software Updating and Management 25 e Remotely configure BIOS and security settings e Automate processes to quickly resolve hardware problems Tight integration with HP Instant Support tools reduces hardware troubleshooting time e Diagnostics remotely run amp view reports on HP desktop notebook and workstation models e System Health Scan check for known hardware issues in your installed base of HP client systems e Active Chat connect to HP customer support to resolve issues e HP Knowledgebase link to expert information e Automated SoftPagq collection and delivery process for fast resolution of hardware problems e Identify inventory and initialize systems with HP ProtectTools embedded security chip e Option for health alerts to display locally on the client system e Report basic inventory information for non HP clients For more information on H
85. c Computer Setup options may vary depending on the hardware configuration Table 2 5 Computer Setup Advanced Chipset Features Option Description UMA Frame Buffer Select the UMA Unified Memory Architecture frame buffer size e 32MB e 64MB e 128MB e Recommended system allocates memory automatically Init Display First Allows you to select the primary display device VGA Setting e PCI Slot e OnChipVGA e PCIEx SURROUNDVIEW Disables enables SURROUNDVIEW available when an ATI PCIEx video card is installed VGA Setting Auto Detect PCI Clk Disables enables PCI clock auto detection VGA Setting Spread Spectrum Disables enables Spread Spectrum VGA Setting ENWW Computer Setup F10 Utilities 9 Computer Setup Integrated Peripherals EA NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 2 6 Computer Setup Integrated Peripherals Option Heading Onboard HD Audio OnChip USB Controller Disables enables onboard HD audio Disables enables USB controller USB Legacy Support Disables enables USB legacy support function USB keyboard USB mouse and USB flash media Onboard LAN Disables enables onboard LAN controller Onboard LAN Boot ROM Disables enables the boot ROM of the onboard LAN chip Onboard Serial Port Allows you to select a setting for the onboard serial port Disabled
86. cations to deliver proactive notification of tampering with a computer s internal components EA NOTE HP Embedded Security for ProtectTools the Smart Cover Sensor and the Smart Cover Lock are available as options on some systems Use the following utilities to manage security settings on the HP computer e Locally using the Computer Setup Utilities See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD included with the computer for additional information and instructions on using the Computer Setup Utilities Some computers also have HP BIOS Configuration for ProtectTools which is a Windows based component of ProtectTools that allows administrators to configure BIOS security settings from within the running OS e Remotely using HP Client Manager Software or System Software Manager This software enables the secure consistent deployment and control of security settings from a simple command line utility The following table and sections refer to managing security features of the computer locally through the Computer Setup F10 Utilities 36 Chapter 4 Desktop Management ENWW Table 4 1 Security Features Overview Option Description Setup Password Power On Password Password Options This selection will appear only if a power on password is set Allows you to set and enable setup administrator password B NOTE If the setup password is set it is required to change Computer S
87. ccur during a BIOS upgrade the ROM flash would be incomplete This would render the system BIOS unusable The Boot Block is a flash protected section of the ROM that contains code that checks for a valid system BIOS image when the system is turned on e If the system BIOS image is valid the system starts normally e Ifthe system BIOS image is not valid a failsafe Boot Block BIOS provides enough support to e search removable media for BIOS image files If an appropriate BIOS image file is found it is automatically flashed into the ROM e start the system from bootable removable media that automatically invokes system BIOS upgrade utilities When an invalid system BIOS image is detected the system power LED will blink red 8 times one blink every second Simultaneously the speaker will beep 8 times If the portion of the system ROM containing the video option ROM image is not corrupt Boot Block Emergency Recovery Mode will be displayed on the screen Boot Block Emergency Recovery Mode 29 To recover the system after it enters Boot Block Emergency Recovery Mode complete the following steps 1 Turn off the power 2 Insert a diskette CD or USB flash device containing the desired BIOS image file in the root directory EA NOTE The media must be formatted using the FAT12 FAT16 or FAT32 file system 3 Turn on the computer If no appropriate BIOS image file is found the failsafe Boot Block BIOS will attempt to start the system
88. correct using the quick setup documentation Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather The CAT5 UTP cable is disconnected IP address is not configured properly Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of information that a Web server can store temporarily with the Web browser This is useful for having the browser remember some specific information that the Web server can later retrieve Windows XP 1 Select Start gt Control Panel 2 Double click Internet Options 3 On the General tab click the Delete Cookies button Windows 2000 1 Select Start gt Settings gt Control Panel 2 Double click Internet Options 3 On the General tab click the Delete Cookies button Cannot automatically launch Internet programs Cause S
89. d by a two second pause For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Green Power LED flashes eight Invalid ROM based on bad times once every second followed checksum by a two second pause 1 Reflash the system ROM with the latest BIOS image 2 Replace the system board System does not power on and System unable to power on LEDs are not flashing Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness If the problem persists replace the system board 5 Ifthe 5V_aux light on the system board is n
90. d Features ENWW 6 Identifying the Chassis Routine Care and Disassembly Preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations The following subsection illustrates the dx2250 chassis design Microtower MT ENWW Chassis Designations 51 Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The following table shows that e Different activities generate different amounts of static electricity e Static el
91. d and use the volume slider to adjust the volume Enable the audio in Computer Setup Security gt Device Security gt Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack on the rear of the computer or the jack has been retasked to perform a different function Ensure that the device is connected to the correct jack on the rear of the computer If the correct jack is being used and the problem persists the jack may have been retasked to perform a function that is different from the default function Open the Realtek control panel by clicking the Realtek HD Audio Manager icon in the task tray or the Realtek entry in the operating system s Control Panel and set the jack to the desired function External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection Digital CD audio is not enabled Enable digital CD audio 1 From the Control Panel select System 2 On the Hardware tab click the Device Manager button 132 Appendix D Troubleshooting Without Diagnostics ENWW Table D 7 Solving Audio Problems continued Sound does not come out of the speaker or headphones Cause Solution 3 Right click on the CD DVD device and select Properties 4 On the Properties tab make sure Enable digital CD audio for this CD ROM device is chec
92. der is connected to the computer via the The bootable USB device will have boot support if you connect PCI card which is not supported on the HP Desktop BIOS the media card reader to an available USB connector on the computer s system board If no connector is available plug the bootable device into a different USB port on the computer After installing the media card reader the front USB ports on the computer do not work Cause Solution The USB cable for the front USB ports was disconnected so Reconnect the cable for the front USB ports Install the PCI that the system board connector could be used for the reader card and connect the media reader to the USB connector on the PCI card Solving Media Card Reader Problems 127 Solving Display Problems If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Table D 6 Solving Display Problems Blank screen no video Cause Solution Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled System ROM is corrupted system is running in Boot
93. device batteries 3 Reset receiver and mouse Computer is in standby mode Press the power button to resume from standby mode AN CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make Remove roller ball cover from the bottom of the mouse and contact with the ball are dirty clean the internal components with a mouse cleaning kit available from most computer stores 136 AppendixD Troubleshooting Without Diagnostics ENWW Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware such as an additional drive or expansion card If you install a plug and play device Windows XP automatically recognizes the device and configures the computer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows XP use the Add Hardware Wizard and follow the instructions that appear on the screen A WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from
94. e in Microsoft Windows click Start gt Shut Down gt Restart As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary EF NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns green to access the utility Computer Setup F10 Utilities 3 3 The Computer Setup Utility screen is divided into menu headings and actions Eight menu headings appear on the Computer Setup Utility screen e System Information e Standard CMOS Features e Advanced BIOS Features e Advanced Chipset Features e Integrated Peripherals e Power Management Setup e PC Health Status Five action choices are listed on the Computer Setup Utility screen e Load Optimized Defaults e Set Supervisor Password e Set User Password e Save amp Exit Setup e Exit Without Saving Use the arrow keys to select the appropriate heading then press Enter Use the arrow up and down keys to select the option you want then press Enter To return to the previous screen press Esc 4 To apply and save changes press F10 or select Save amp Exit Setup on the Computer Setup Utility screen and press Enter If you have made changes that you do not want applied select Exit Without Saving and press Enter CAUTION DoNOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 ch
95. ections s Double click Local Area Connection 4 Click Properties 5 Click Configure 6 Click the Power Management tab then select the check box to Allow this device to bring the computer out of standby Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes Ey NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager ENWW Solving Network Problems 139 Table D 12 Solving Network Problems continued Network status link light never flashes B NOTE The network status light is supposed to flash when there is network activity Cause
96. ectricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V Removing DIPs from vinyl tray 2 000 V 4 000 V 11 500 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam EF NOTE 700 volts can degrade a product Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories e To avoid hand contact transport products in static safe containers such as tubes bags or boxes e Protect all electrostatic parts and assemblies with conductive or approved containers or packaging e Keep electrostatic sensitive parts in their containers until they arrive at static free stations e Place items on a grounded surface before removing them from their container e Always be properly grounded when touching a sensitive component or assembly 52 Chapter 6 Identifying the Chassis Routine Care and Disassembly Preparation
97. ed Transceiver Connector and Icon Pin Signal 92 Appendix A Connector Pin Assignments ENWW Transmit Receive Ground poo TEN 5V OOH GEN Ho Mode Not Used Not Used Not Used Monitor Connector and Icon Pin Signal Pin Signal 1 Red Analog 9 5V fused 2 Green Analog 10 Ground 3 Blue Analog 11 Not used 4 Not used 12 DDC Serial Data 5 Ground 13 Horizontal Sync 6 Ground 14 Vertical Sync 7 Ground 15 DDC Serial Clock 8 Ground ENWW Monitor 93 ATA ATAPI IDE Standard Drive Cable Connector 39 1 40 2 Pin Signal Pin Signal Pin Signal 1 Reset 15 DD1 29 DMAK 2 Ground 16 DD14 30 Ground 3 DD7 17 DDO 31 INTRQ 4 DD8 18 DD15 32 IOCS16 5 DD6 19 Ground 33 DA1 6 DD9 20 Key 34 PDIAG cable detect 7 DD5 21 DMARQ 35 DAO 8 DD10 22 Ground 36 DA2 9 DD4 23 DIOW 37 CS1FX 10 DD11 24 Ground 38 CS3FX 11 DD3 25 DIOR 39 DASP 12 DD12 26 Ground 40 Ground 13 DD2 27 IORDY 14 DD13 28 CSEL 24 Pin Power Connector 24 13 pgparaououaprap p See eee Pin Signal Pin Signal Pin Signal Pin Signal 1 3 3V 7 GND 13 3 3V 19 GND 2 3 3V 8 POK 14 12V 20 open 3 GND 9 5 Vaux 15 GND 21 5V 4 5V 10 12V 16 PSON 22 5V 5 GND 11 12V 17 GND 23 5V 6 5V 12 3 3V 18 GND 24 GND 94 Appendix A Connector Pin Assignments ENWW 24 Pin MicroFit Power Connector 24 13 opartoaarcraaip 12 1 Pin Signal Pin Signal Pin Signal Pin Signal 1 5 Vaux 7 PWRGD 13 12V 19 G
98. een to access the utility 3 Select Security gt Smart Cover gt Cover Removal Sensor and select the desired security level 4 Before exiting click File gt Save Changes and Exit Smart Cover Lock The Smart Cover Lock is a software controllable cover lock featured on some HP computers This lock prevents unauthorized access to the internal components Computers ship with the Smart Cover Lock in the unlocked position CAUTION Formaximum cover lock security be sure to establish a setup password The setup password prevents unauthorized access to the Computer Setup utility EX NOTE The Smart Cover Lock is available as an option on some systems ENWW Asset Tracking and Security 43 Locking the Smart Cover Lock To activate and lock the Smart Cover Lock complete the following steps 1 zi 3 4 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary B NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns green to access the utility Select Security gt Smart Cover gt Cover Lock gt Lock option Before exiting click File gt Save Changes and Exit Unlocking the Smart Cover Lock 1 2 3 4 Turn on or rest
99. ement EA NOTE See HP Backup and Recovery Manager on page 23 for information on creating the Restore Plus CD HP OpenView Agent The Radia Management Agent RMA used by both HP OpenView Client Configuration Manager and HP OpenView PC Configuration Management Solutions Radia is pre loaded on the computer When installed it enables communication with the HP OpenView management console To install the Radia Management Agent 1 Click Start 2 Click All Programs 3 Click HP Manageability 4 Click Radia Management Agent Readme 5 Review and follow the instructions contained in the Readme file to install the Radia Management Agent Altiris Deployment Solution Agent This program is pre loaded on the computer When installed it enables communication with the administrator Altiris Deployment Solution console To install Altiris Deployment Solution Agent 1 Click Start 2 Click All Programs 3 Click Software Setup 4 Click Next 5 Scroll down and click on the link to install Altiris AClient The Altiris Deployment Solution Agent is a key infrastructure component for enabling the HP Client Foundation Suite and the Client Premium Suite To learn about the other infrastructure components necessary for implementing the HP Client Foundation Suite and Client Premium Suite please visit www hp com go easydeploy 22 Chapter4 Desktop Management ENWW HP Backup and Recovery Manager A CAUTION HP no longer s
100. emory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Run Computer Setup or Windows utilities 2 Ensure memory modules are correctly installed 3 Verify proper memory module type 4 Remove and replace the identified faulty memory module s 5 Ifthe error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in A memory module in memory socket 1 Verify proper memory module type Memory Socket s X X identified in the error message is missing critical SPD information or is incompatible 2 Try another memory socket with the chipset 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not Rearrange the DIMMs so that each channel optimized has the same amount of memory 219 ECC Memory Module Detected ECC Recently added memory module s support 1 If additional memory was recently Modules not supported on this Platform ECC memory error correction added remove it to see if the problem remains 2 Check product documentation for memory support information 301 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins ENWW POST Numeric Codes and Text Messages 105 Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 3
101. emory module is not seated properly the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are Delete any TSRs that you do not need installed You have run out of memory for the application Check the memory requirements for the application or add more memory to the computer Appendix D Troubleshooting Without Diagnostics ENWW ENWW Table D 13 Solving Memory Problems continued Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one ata time to isolate the faulty module 3 Replace third party memory
102. emoval Sensor available on some models is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed There are three levels of protection as described in the following table Table 4 2 Smart Cover Sensor Protection Levels Level Setting Description Level 0 Disabled Smart Cover Sensor is disabled default Level 1 Notify User When the computer is restarted the screen displays a message indicating that the computer cover or side panel has been removed Level 2 Setup Password When the computer is restarted the screen displays a message indicating that the computer cover or side panel has been removed You must enter the setup password to continue EZ NOTE These settings can be changed using Computer Setup For more information about Computer Setup see the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD Setting the Smart Cover Sensor Protection Level To set the Smart Cover Sensor protection level complete the following steps 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart 2 As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary EF NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns gr
103. en replace the heatsink fan assembly Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Open the hood and ensure the 4 or 6 wire power supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board 120 Appendix D Troubleshooting Without Diagnostics ENWW Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table A NOTE You may need to reconfigure the computer when you add or remove hardware such as an additional diskette drive See Solving Hardware Installation Problems on page 137 for instructions RE Table D 3 Solv
104. erial ports parallel port front USB ports system audio network controllers some models and SCSI controllers some models Network Service Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must reside on the PCI bus or be embedded on the system board ENWW Asset Tracking and Security 37 Table 4 1 Security Features Overview continued Option Description System IDs Allows you to set e Asset tag 18 byte identifier and ownership Tag 80 byte identifier displayed during POST See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information e Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system Keyboard locale setting for example English or German for System ID entry DriveLock some models Allows you to assign or modify a master or user password for ATA hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence EF NOTE This selection wil
105. ers are run 16 Chapter 3 HP Insight Diagnostics ENWW For each test type there are two test modes to choose from Interactive Mode Provides maximum control over the testing process The diagnostic software will prompt you for input during tests that require your interaction You may also determine whether the test passed or failed Unattended Mode Does not display prompts and requires no interaction If errors are found they are displayed when testing is complete To begin testing 1 2 3 4 Select the Test tab Select the tab for the type of test you want to run Quick Complete or Custom Select the Test Mode Interactive or Unattended Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you desire to have the diagnostic test for a specified time period enter the amount of time in minutes If performing a Quick Test or Complete Test select the device to be tested from the drop down list If performing a Custom Test Click the Expand button and select the devices to be tested or click the Check All button to select all devices Click the Begin Testing button at the bottom right corner of the screen to start the test The Status tab which allows you to monitor the progress of the test is automatically displayed during the testing process When the test is complete the Status tab
106. etup options flash the ROM and make changes to certain plug and play settings under Windows See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information Allows you to set and enable power on password See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information Allows you to specify whether the password is required for warm boot Ctrl Alt Del See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information Pre Boot Authorization Allows you to enable disable the Smart Card to be used in place of the Power On Password Smart Cover Allows you to Enable disable the Cover Lock Enable disable the Cover Removal Sensor EA NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed This feature is supported on some models only See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information Embedded Security Device Security Allows you to e _ Enable disable the Embedded Security device e Reset the device to Factory Settings This feature is supported on some models only See the HP ProtectTools Security Manager Guide at www hp com Enables disables s
107. for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable ENWW Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive As shown in the table each cable has 3 grounds and 4 transmit receive pins SATA Hard Drives 47 Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A Transmit data Receive data P3 A Transmit data Receive data P4 Ground Ground Ground P5 B Receive data Transmit data P6 B Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA Power Cable Pin Usage Notes Pin Usage Notes P1 V3 3 3 3 V power P9 V5 5 V power P2 V3 3 3 3 V power P10 Ground P3 V3 3 3 3 V power P11 Ground P4 Ground P12 Ground P5 Ground P13 V12 12 V power P6 Ground P14 V12 12 V power P7 V5 5 V power P15 V12 12 V power P8 V5 5 V power 48 Chapter5 Serial and Parallel ATA Drive Guidelines and Features ENWW PATA Device Information This model supports PATA drives ATA SMART Drives The Self Monitoring Analy
108. format using fdisk If NTFS formatting use a third party reader to evaluate the drive If FAT32 formatting the hard drive cannot be accessed 124 Appendix D Troubleshooting Without Diagnostics ENWW ENWW Table D 4 Solving Hard Drive Problems continued Nonsystem disk NTLDR missing message Cause Solution System files missing or not properly installed 1 Insert a bootable diskette into the diskette drive and restart the computer 2 Check the hard drive format using Fdisk If NTFS formatting use a third party reader to evaluate the drive If FAT32 formatting the hard drive cannot be accessed 3 Install system files for the appropriate operating system 4 Restore the system to a recovery point in HP Backup and Recovery Manager Refer to the HP Backup and Recovery Manager User Guide in the Windows Start menu for more information Hard drive boot has been disabled in Computer Setup Run the Computer Setup utility and enable the hard drive entry in the Storage gt Boot Order list Bootable hard drive is not attached as first in a multi hard drive configuration Bootable hard drive s controller is not listed first in the Boot Order If attempting to boot from a hard drive ensure it is attached to the system board connector labeled P60 SATA 0 Run the Computer Setup utility and select Storage gt Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Dri
109. from a bootable device If no bootable device is found you will be prompted to insert media containing a BIOS image file or BIOS upgrade utility If the system successfully reprograms the ROM the system will automatically power off 4 Remove the removable media used to upgrade the BIOS 5 Turn the power on to restart the computer Replicating the Setup The following procedures give an administrator the ability to easily copy one setup configuration to other computers of the same model This allows for faster more consistent configuration of multiple computers Ex NOTE Both procedures require a diskette drive or a supported USB flash media device such as an HP Drive Key Copying to Single Computer CAUTION A setup configuration is model specific File system corruption may result if source and target computers are not the same model For example do not copy the setup configuration from a dc7xxx PC to a dx7xxx PC Select a setup configuration to copy Turn off the computer If you are in Windows click Start gt Shut Down gt Shut Down If you are using a USB flash media device insert it now Turn on the computer As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary Ey NOTE If you do not press F 10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns
110. g Diskette Problems continued Cannot format diskette Cause Solution Invalid media reported When formatting a disk in MS DOS you may need to specify diskette capacity For example to format a 1 44 MB diskette type the following command at the MS DOS prompt FORMAT A F 1440 Disk may be write protected Open the locking device on the diskette Legacy diskette writes are disabled in Computer Setup Enter Computer Setup and enable Legacy Diskette Write in Storage gt Storage Options A problem has occurred with a disk transaction Cause Solution The directory structure is bad or there is a problem with a file In Windows XP right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now Diskette drive cannot read a diskette Cause Solution You are using the wrong diskette type for the drive type Check the type of drive that you are using and use the correct diskette type You are reading the wrong drive Check the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed Cause Solution A diskette that does not contain the system files needed to start When drive activity stops remove the diskette and press the the computer has been inserted in the drive Spacebar The computer should start up Diskette error has occurred
111. g properly and will be disabled Run Computer Setup and check the configuration in Advanced gt Onboard Devices Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2 1 Remove any serial port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1155 Serial Port Address Conflict Detected Bot
112. g solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 55 before cleaning the computer ENWW Operating Guidelines 55 To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautions on page 55 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 55 When cleaning debris from under
113. ge the wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cable from the P1 connector on the system board always follow these steps 1 2 Squeeze on the top of the retaining latch attached to the cable end of the connector 1 Grasp the cable end of the connector and pull it straight up 2 CAUTION Always pull the connector NEVER pull on the cable Pulling on the cable could damage the cable and result in a failed power supply Cable Management 69 Cable Connections Cable To Cable Designator Power Supply 1st SATA Hard drive P6 Power Supply System board 24 pin P1 Power Supply CPU power 4 pin P2 Power Supply 1st Optical drive P3 Power Supply 2nd Optical drive P4 Power Supply 2nd SATA Hard drive P5 Power Supply Diskette drive P7 Cable To PCA Designator Diskette drive System board FDD1 Black 1st SATA Hard drive System board SATA 0 Orange 2nd SATA Hard drive System board SATA 1 Orange ODD Data System board IDE1 Blue ODD Audio System board JCD1 Black
114. gile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board CAUTION The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor i 2 Place the processor in its socket and close the retainer Secure the locking lever If reusing the existing heatsink go to step 3 If using a new heatsink go to step 6 If reusing the existing heatsink clean the bottom of the heatsink with the alcohol pad provided in the spares kit Apply the thermal grease provided in the spares kit to the top of the processor and install the heatsink atop the processor Processor 81 5 Goto step 7 6 If using a new heatsink remove the protective covering from the bottom of the heatsink and place it in position atop the processor 7 Secure the heatsink to the system board and system board tray with the 4 captive screws and attach the heatsink control cable to the system board JN CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heatsink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board EA NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version
115. h external and internal serial ports are assigned to same IRQ 1 Remove any serial port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1201 System Audio Address Conflict Detected Device IRQ address conflicts with another device Enter Computer Setup and reset the IRQ in Advanced gt Onboard Devices ENWW POST Numeric Codes and Text Messages 107 Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 1202 MIDI Port Address Conflict Detected Device IRQ address conflicts with another device Enter Computer Setup and reset the IRQ in Advanced gt Onboard Devices 1203 Game Port Address Conflict Detected Device IRQ address conflicts with another device Enter Computer Setup and reset the IRQ in Advanced gt Onboard Devices 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under Storage gt DPS Self test 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached F
116. hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares e Ifa drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care e Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU e Avoid dropping drives from any height onto any surface e Ifyou are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 52 e Do not use excessive force when inserting a drive e Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium Coin Cell Battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures A WARNING This computer contains a lithium
117. hat may be encountered during POST EA NOTE The computer will beep once after a POST text message is displayed on the screen Table C 1 Numeric Codes and Text Messages Control panel message Description Recommended action 101 Option ROM Checksum Error System ROM or expansion board option 1 Verify the correct ROM ROM checksum 2 Flash the ROM if needed 3 If an expansion board was recently added remove it to see if the problem remains 4 Clear CMOS 5 If the message disappears there may be a problem with the expansion card 6 Replace the system board 103 System Board Failure DMA or timers 1 Clear CMOS 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains 1 Ifa PCI expansion card was recently an option ROM too large to download during added remove it to see if the problem POST remains 2 In Computer Setup set Advanced gt Device Options gt NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 3 Ensure the ACPI USB Buffers Top of Memory setting in Computer Setup is enabled 162 System Options Not Set Configuration incorrect Run Computer Setup and check the configuration in Advanced gt Onboard
118. hips the Restore Plus CD set with PCs Instead HP Backup and Recovery Manager is pre loaded on each system HP recommends that you create a recovery CD set as soon as you have set up the new computer Creating the Restore Plus CD set is important in the event that you ever need to restore the system hard drive to its factory installed state HP Backup and Recovery Manager can create the Restore Plus CD set This set includes the Restore Plus CD the Operating System CD and any Supplemental Software CDs CAUTION The Restore Plus CD set will not include any system settings or user data created after the initial system setup To create the Restore Plus CD set 1 Click Start gt HP Backup and Recovery gt HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create factory software recovery CDs or DVDs to recover the system 3 Follow the instructions in the wizard In addition to allowing you to create the Restore Plus CD set HP Backup and Recovery Manager can be used to back up data and system files to the hard drive to network drives or to removable media such as CDs DVDs or flash media If data or system files are lost deleted or corrupted Backup and Recovery Manager allows you to retrieve data or restore the last good system image AN CAUTION HP recommends that a backup schedule be created immediately to ensure continued system and data protection Automatic backup
119. ing Diskette Problems Diskette drive light stays on Cause Solution Diskette is damaged In Microsoft Windows XP right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive cable is not properly connected Reconnect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cables Removable drive is not seated properly Reseat the drive Diskette drive cannot write to a diskette Cause Solution Diskette is not formatted Format the diskette 1 From Windows Explorer select the disk A drive 2 Right click the drive letter and select Format 3 Select the desired options and click Start to begin formatting the diskette Diskette is write protected Use another diskette or remove the write protection Writing to the wrong drive Check the drive letter in the path statement Not enough space is left on the diskette 1 Use another diskette 2 Delete unneeded files from diskette Legacy diskette writes are disabled in Computer Setup Enter Computer Setup and enable Legacy Diskette Write in Storage gt Storage Options Diskette is damaged Replace the damaged disk ENWW Solving Diskette Problems 121 Table D 3 Solvin
120. istrator a master password should be set first HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future Once the master password is set the system administrator may enable DriveLock or choose to keep it disabled If a locked hard drive is present POST will require a password to unlock the device If a power on password is set and it matches the device s user password POST will not prompt the user to re enter the password Otherwise the user will be prompted to enter a DriveLock password On a cold boot either the master or the user password may be used On a warm boot enter the same password used to unlock the drive during the preceding cold boot Users will have two attempts to enter a correct password On a cold boot if neither attempt succeeds POST will continue but the drive will remain inaccessible On a warm boot or restart from Windows if neither attempt succeeds POST will halt and the user will be instructed to cycle power DriveLock Applications The most practical use of the DriveLock security feature is in a corporate environment The system administrator would be responsible for configuring the hard drive which would involve among other things setting the DriveLock master password and a temporary user password In the event that the user forgets the user
121. ively identifying diagnosing and isolating hardware issues The Survey tab is displayed when you invoke HP Insight Diagnostics This tab shows the current configuration of the computer From the Survey tab there is access to several categories of information about the computer Other tabs provide additional information including diagnostic test options and test results The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center Ex NOTE Third party devices may not be detected by HP Insight Diagnostics Accessing HP Insight Diagnostics ENWW You must boot to the Documentation and Diagnostics CD as described in the steps below to access HP Insight Diagnostics 1 While the computer is on insert the Documentation and Diagnostics CD into an optical drive on the computer 2 Shut down the operating system and turn off the computer 3 Turn on the computer The system will boot to the CD EA NOTE Ifthe system does not boot to the CD in the optical drive you may need to change the boot
122. k areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include ENWW Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Electrostatic Discharge Information 53 e Conductive foam e Conductive tabletop workstations with ground cord of one megohm 10 resistance e __ Static dissipative table or floor mats with hard tie to ground e Field service kits e Static awareness labels e Wrist straps and footwear straps providing one megohm 10 resistance e Material handling packages e Conductive plastic bags e Conductive plastic tubes e Conductive tote boxes e Opaque shielding bags e Transparent metallized shielding bags e Transparent shielding tubes 54 Chapter 6 Identifying the Chassis Routine Care and Disassembly Preparation ENWW Operating Guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes
123. ked Headphones or devices connected to the line out connector Turn on and use headphones or external speakers if mute the internal speaker connected or disconnect headphones or external speakers Volume is muted 1 From the Control Panel program click Sound Speech and Audio Devices then click Sounds and Audio Devices 2 Click the Mute check box to remove the check mark from the box Computer is in standby mode Press the power button to resume from standby mode A CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector Plug the headphones into the headphone connector on the The rear audio output connector is for powered audio devices front of the computer and is not designed for headphone use Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in Line out headphone or microphone jacks are not functioning properly Cause Solution Jacks have been reconfigured in the audio driver or application In the audio driver or application software
124. l e SMART Status Check e HDD Short Self Test e HDD Extended Self Test e set extended IDE drive on selected channel to e None e Auto e set access mode on selected channel to e Large e Auto e view e Firmware Version e Capacity e Cylinder e Head e Precomp e Landing Zone e Sector Floppy Controller Disables enables the floppy disk controller Drive A Allows you to set Drive A to e None e 1 44M 3 5 in Halt On Allows you to set POST error behavior to e All Errors e No Errors e All but Keyboard e All but Diskette e All but Diskette Keyboard POST Delay Allows you to set a POST delay to e 0 seconds e 5 seconds e 10 seconds Loe mmaa ii SSS Zz ENWW Computer Setup F10 Utilities 7 15 seconds e 30 seconds Computer Setup Advanced BIOS Features A NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 2 4 Computer Setup Advanced BIOS Features Device Boot Disabling Allows you to restrict a device from booting the unit You can disable as a bootable device F9 Boot Menu e None e USB e Internal ODD e Internal FDD e USB ODD FDD Disables enables F9 Boot Menu Removable Device Boot Seq Allows you to specify the order of attached removable devices such as Floppy Discs or USB FDD The first drive in the order has priority in the boot sequence and is recognized as drive A Hard Disk Boot Seq
125. l only appear when at least one ATA drive Z that supports the ATA Security command set is attached to the system See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information For more information about Computer Setup see the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD Support for security features may vary depending on the specific computer configuration Password Security The power on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data each time the computer is turned on or restarted The setup password specifically prevents unauthorized access to Computer Setup and can also be used as an override to the power on password That is when prompted for the power on password entering the setup password instead will allow access to the computer A network wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power on password even if one has been established Establishing a Setup Password Using Computer Setup If the system is equipped with an embedded security device refer to the HP ProtectTools Security Manager Guide at www hp com Establishing a setup password through Computer Setup prevents reconsideration of the computer use of the Computer Setup F10 utility until the password is entered
126. lity and enable booting to removable media in Storage gt Storage Options Ensure CD ROM is enabled in Storage gt Boot Order Network Server Mode is enabled in Computer Setup Run the Computer Setup utility and disable Network Server Mode in Security gt Password Options Non bootable CD in drive Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Drive not found identified Cause Solution Cable could be loose The system may not have automatically recognized a newly installed device Check cable connections See reconfiguration directions in the Solving Hardware Installation Problems on page 137 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been disabled in Computer Setup Run the Computer Setup utility and ensure the device s SATA port is enabled in Storage gt Storage Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options
127. lutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device 2 Restart the computer and let Windows detect the CD or DVD driver Recording or copying CDs is difficult or impossible Cause Solution Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers 146 Appendix D Troubleshooting Without Diagnostics ENWW ENWW USDT computer boots too slow after removing a CD ROM or DVD drive Cause Solution The system is searching for the drive during boot because the Disconnect the drive cable from the system board drive cable is still attached to the system board Solving CD ROM and DVD Problems 147 Solving Drive Key Problems If you encounter Drive Key problems common causes and solutions are listed in the following table 148 Table D 16 Solving Drive Key Problems USB Drive Key is not seen as a drive letter in Windows XP Cause Solution The drive letter after the last physical drive is not available Change the default drive letter for the Drive Key in Windows XP USB Drive Key not found identified Cause Solution The device is a
128. n and see if the turning processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto OR the system board header Ensure the fan is fully properly seated or installed The heatsink fan assembly is not properly attached to the WARNING Rotating fan blades can processor h cause serious bodily harm Be sure to keep your hands away from the rotating blades 3 If fan is plugged in and seated properly but is not spinning then replace processor fan 4 Reseat processor heatsink and verify that the fan assembly is properly attached 5 Contact an authorized reseller or service provider Green Power LED flashes every two seconds Computer in Suspend to RAM mode some models only or normal Suspend mode Press any key or move the mouse to wake the computer Green Power LED flashes five times once every second followed by a two second pause Pre video memory error A CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Interpreting POST Diagnostic Front Panel LEDs 111 Activity Possible Cause Recommended Action Green Power LED flashes six Pre video graphics error times once every second followe
129. ngle Computer on page 30 Create a bootable diskette or USB flash media device See Supported USB Flash Media Device on page 32 or Unsupported USB Flash Media Device on page 33 VAN CAUTION Not all computers can be booted from a USB flash media device If the default boot order in the Computer Setup F10 Utility lists the USB device before the hard drive the computer can be booted from a USB flash media device Otherwise a bootable diskette must be used Select a setup configuration to copy Turn off the computer If you are in Windows click Start gt Shut Down gt Shut Down If you are using a USB flash media device insert it now Turn on the computer As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary Ey NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns green to access the utility If you are using a diskette insert it now Click File gt Replicated Setup gt Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB flash media device Download a BIOS utility for replicating setup repset exe and copy it onto the configuration diskette or USB flash media device To obtain this utility go to tap welcome hp com support files and enter the model number of the computer
130. nified Standard US 6 32 standard threads and for have M3 metric threads US screws are used for used for hard drives and have a silver finish Metric screws are used for all other drives and have a black finish Be sure to install the appropriate guide screws into the drive 74 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ENWW Removing a 3 5 Hard Drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 Remove the access panel Access Panel on page 60 Remove the front bezel Front Bezel on page 61 2 3 4 Disconnect the power and data cables from the back the drive 5 Remove the four retaining screws that secure the drive in the drive cage 1 6 Slide the drive out of the rear of the drive bay 2 To replace the hard drive cage reverse the removal procedure No guide screws are required for drives installed in the hard drive bays bays 4 and 5 B NOTE If you replaced the primary hard drive the Restore Plus CD may be used to restore the operating system software drivers and or any software applications that were preinstalled on the computer Follow the instructions in the guide included with the CD When the restore process has been completed reinstall any personal files that were backed up before replacing the hard drive ENWW Drives 75 Front I O Panel Housing Assembly 1 Prepare the computer for disassembly Preparation for Disassem
131. not save to the hard drive The system will automatically create an html file that has the same appearance as the information displayed on the screen 1 Insert a diskette or USB 2 0 HP Drive Key capacity must be 64MB or higher USB 1 0 Drive Keys are not supported 2 Click Save in the bottom right corner of the screen 3 Select Save to the floppy or Save to USB key 4 Enter a file name in the File Name box and click the Save button An html file will be saved to the inserted diskette or USB HP Drive Key 18 Chapter 3 HP Insight Diagnostics ENWW EA NOTE Do not remove the diskette or USB key until you see a message indicating that the html file has been written to the media 5 Print the information from the storage device used to save it EA NOTE To exit HP Insight Diagnostics click Exit Diagnostics button in the bottom left corner of the screen then remove the Documentation and Diagnostics CD from the optical drive Downloading the Latest Version of HP Insight Diagnostics 1 Go to http www hp com Click the Software amp Driver Downloads link Enter your product number for example dc7700 in the text box and press the Enter key 2 3 4 Select your specific computer model 5 Select your OS 6 Click the Diagnostic link 7 Click HP Insight Diagnostics Offline Edition 8 Select a language and click Download B NOTE The download includes instructions on how to create the bootable CD Protecting
132. of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Routine Care General Cleaning Safety Precautions i 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleanin
133. of static electricity by briefly touching a grounded metal object 64 Chapter7 Removal and Replacement Procedures Microtower MT Chassis ENWW CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 2 Remove the access panel and lay the computer down on its side to make it easier to work on Access Panel on page 60 A WARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching 3 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Begin by installing a module into the socket nearest the pre installed module and install the modules following the numerical order of the sockets Yo N o EA NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 4 and 5 for any additional modules that you want to install To reassemble the computer reverse the removal procedure ENWW Memory 65 Expansion Cards Expansion Slot Cover Lock 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 Remo
134. of the BIOS is being used on the computer The latest system ROM BIOS can be found on the Web at http n18000 www1 hp com support files 82 Chapter7 Removal and Replacement Procedures Microtower MT Chassis ENWW System Board 1 2 p On p o p Prepare the computer for disassembly Preparation for Disassembly on page 59 Remove the access panel Access Panel on page 60 Remove the front bezel and lay the computer down on its side to make it easier to work on Front Bezel on page 61 Disconnect the power and data cables from the back of all installed drives Disconnect all cables from the system board Remove the heatsink from the system board Heatsink on page 80 Remove the 6 screws that secure the system board to the chassis 1 Slide the system board towards the front of the chassis 2 then angle the back of the board up to remove it 3 EA NOTE The system board in the computer may look slightly different from the one shown z here S a To install the system board reverse the removal procedure ENWW NOTE After installing a new system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system ROM BIOS can be found on the Web at http n18000 www1 hp com support files System Board 83 Battery The battery that comes with your computer provides power to the real time clock
135. olution You must log on to your ISP before some programs will start Log on to your ISP and launch the desired program Internet takes too long to download Web sites Cause Solution Modem is not set up properly Verify that the correct modem speed and COM port are selected 150 Appendix D Troubleshooting Without Diagnostics ENWW ENWW Table D 18 Solving Internet Access Problems continued Internet takes too long to download Web sites Cause Solution Windows XP 1 Select Start gt Control Panel 2 Double click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Ports COM amp LPT 6 Right click the COM port the modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems click the Troubleshoot button and follow the on screen instructions Windows 2000 1 Select Start gt Settings gt Control Panel Double click System Click the Hardware tab In the Device Manager area click the Device Manager button Double click Ports COM amp LPT Right click the COM port the modem uses then click Properties Under Device status verify that the modem is working properly Under Device usage verify the modem is enabled If there are further problems click the Troubleshoot but
136. on HP Client Management Premium Suite visit www hp com go easydeploy HP Client Foundation Suite The HP Client Foundation Suite HP CFS is designed for organizations wanting essential client management functionality It combines e HP Client Manager e HP Systems Insight Manager Connector e Altiris Migration Suite e Altiris Local Recovery Pro For more information about the HP Client Foundation Suite visit http www hp com go easydeploy HP OpenView Client Configuration Manager HP OpenView Client Configuration Manager is a simplified out of the box and easy to use solution that solves immediate PC software configuration management needs e Integrated software management Inventory collection Operating system deployment and settings migration Patch management Software distribution Software usage metering e Integrated hardware management Remote control HP alert monitoring HP hardware driver and BIOS updates Integration with HP ProtectTools Free add on support for Intel Active Management Technology AMT Free version for basic hardware management of HP desktops and notebooks and software and hardware management for HP Thin Clients For more information about the HP OpenView Client Configuration Manager visit http Awww managementsoftware hp com products ccm index html ENWW Software Updating and Management 27 HP OpenView PC Configuration Management Solutions HP OpenView Configuration Management
137. on the correct side The green LED will light if inserted properly Do not know how to remove a media card correctly Cause Solution The computer s software is used to safely eject the card Open My Computer right click on the corresponding drive icon and select Eject Then pull the card out of the slot B NOTE Never remove the card when the green LED mi is flashing Appendix D Troubleshooting Without Diagnostics ENWW ENWW Table D 5 Solving Media Card Reader Problems continued After installing the media card reader and booting to Windows the reader and the inserted cards are not recognized by the computer Cause Solution The operating system needs time to recognize the device ifthe Wait afew seconds so that the operating system can recognize reader was just installed into the computer and you are turning the reader and the available ports and then recognize the PC on for the first time whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process Computer will not boot from a USB removable drive or media that is inserted in the USB port on the media card reader Cause Solution The media card rea
138. onnectors on system board 47 data cable pinouts 47 hard drive characteristics 47 pin assignments 96 power cable pinouts 48 screws correct size 57 SDRAM synchronous dynamic random access memory 64 security cable lock 44 DriveLock 41 features table 37 fingerprint identification technology 45 password 38 ProtectTools Security Manager 26 settings 36 Smart Cover Lock 43 Smart Cover Sensor 43 serial interface pin assignments 91 service considerations 57 setup copying to multiple computers 31 copying to single computer 30 initial 21 replicating 30 setup password changing 40 deleting 40 entering 39 setting 38 Smart Cover FailSafe Key ordering 44 Smart Cover Lock FailSafe Key 44 Index 155 locking 44 unlocking 44 Smart Cover Sensor protection levels 43 setting 43 software Altiris AClient 22 Altiris Deployment Solution Agent 22 asset tracking 36 backing up 19 Drive Protection System 45 HP Backup and Recovery Manager 2 23 HP Client Foundation Suite 27 HP Client Management Interface 24 HP Client Management Premium Suite 26 HP Client Manager 25 HP Insight Diagnostics 15 HP OpenView Client Configuration Manager 27 HP OpenView PC Management Solution 28 HP ProtectTools Security Manager 26 HP System Software Manager 25 integration 21 problems 152 recovery 21 Remote System Installation 24 Restore Plus 23 Restore Plus CD 2 restoring 19 servicing computer 57 updating and management tools 24 spare part numbe
139. or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup EA NOTE For more information on Computer Setup see the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD Power On Self Test POST ENWW POST is a series of diagnostic tests that runs automatically when the system is turned on POST checks the following items to ensure that the computer system is functioning properly e Keyboard e Memory modules e All mass storage devices e Processors Controllers B NOTE If the Power On Password is set a key icon appears on the screen while POST is running You will need to enter the password before continuing If POST finds an error in the system an audible and or visual message occurs Power On Self Test POST 103 POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages t
140. or optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA1 and SATA 2 1797 SATA Drivelock is not supported in RAID mode 1801 Microcode Patch Error Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Processor is not supported by ROM BIOS Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage gt Storage Options gt SATA Emulation to IDE and select File gt Save Changes and Exit Reenter Computer Setup and select Security gt Drivelock For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage gt Storage Options gt SATA Emulation back to RAID and select File gt Save Changes and Exit 1 Upgrade BIOS to proper version 2 Change the processor 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 Ifthe memory configuration was recently changed unplug the computer restore the original memory configuration
141. order in the Computer Setup F10 utility so that the system attempts to boot to the optical drive before booting to the hard drive Refer to the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information 4 Select the appropriate language and click Continue HP Insight Diagnostics 15 EA NOTE Itis recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard 5 Inthe End User License Agreement page click Agree if you agree with the terms The HP Insight Diagnostics utility launches with the Survey tab displayed Survey Tab The Survey tab displays important system configuration information In the View level field you can select the Summary view to see limited configuration data or select the Advanced view to see all the data in the selected category In the Category field you can select the following categories of information to display All Gives a listing of all categories of information about the computer Overview Gives you a listing of general information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name asset tag system serial number and processor information Communication Shows information about the computer parallel LPT and serial COM port settings plus USB and network controller information Graphics Shows information about the graphics
142. orrect drive letter for the USB flash media device After the system files have been transferred SYS will return to the A prompt Go to step 13 Copy any files you want to keep from your USB flash media device to a temporary directory on another drive for example the system s internal hard drive At the A prompt enter FORMAT S X where X represents the drive letter noted before CAUTION Be sure that you have entered the correct drive letter for the USB flash media device FORMAT will display one or more warnings and ask you each time whether you want to proceed Enter y each time FORMAT will format the USB flash media device add the system files and ask for a Volume Label Press Enter for no label or enter one if desired Copy any files you saved in step 9 back to your USB flash media device Remove the diskette and reboot the computer The computer will boot to the USB flash media device as drive C EA NOTE The default boot order varies from computer to computer and it can be changed in the Computer Setup F10 Utility If you have used a DOS version from Windows 9x you may see a brief Windows logo screen If you do not want this screen add a zero length file named LOGO SYS to the root directory of the USB flash media device Return to Copying to Multiple Computers on page 31 Unsupported USB Flash Media Device To create a bootable USB flash media device you must have ENWW a USB flash media de
143. ot turned on remove the expansion cards one at a time until the 5V_aux light on the system board turns on It the problem persists replace the power supply 112 Appendix C POST Error Messages ENWW D Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems such as diskette drive hard drive optical drive graphics audio memory and software problems If you encounter problems with the computer refer to the tables in this chapter for probable causes and recommended solutions EA NOTE For information on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST Error Messages on page 103 Safety and Comfort A WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety amp Comfort Guide on the Documentation and Diagnostics CD and available on the Web site at http www hp com ergo for more information on choosing a workspace and creating a safe and comfortable work environment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules For more information refer to Safety amp Regulatory Information on the Documentation and Diagnostics CD Before You Call for Technical Support ENWW If you are having problem
144. password or the equipment is passed on to another employee the master password can always be used to reset the user password and regain access to the hard drive HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company In such a scenario the hard drive would be rendered unusable and require replacement Likewise by not setting a master password system administrators may find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software other asset control functions and support For users with less stringent security requirements HP does not recommend enabling DriveLock Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice For these users the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect Access to Computer Setup and DriveLock can be restricted through the Setup password By specifying a Setup password and not giving it to end users system administrators are able to restrict users from enabling DriveLock 42 Chapter4 Desktop Management ENWW Smart Cover Sensor CoverR
145. r tamper resistent wrench 57 Torx T 15 screwdriver 57 speaker removal and replacement 78 specifications memory 64 static electricity 52 Subscriber s Choice 28 156 Index surge tolerant power supply 45 system board SATA connectors 47 system board removal and replacement 83 system fan removal and replacement 79 System Software Manager 25 T tamper proof screws tool 57 temperature control 55 temperature internal computer 45 thermal sensor 45 tools servicing 57 Torx T15 screwdriver 57 U unlocking Smart Cover Lock 44 URLs Web sites See Web sites USB flash media device bootable 32 33 USB pin assignments 91 V ventilation proper 55 WwW Wake on LAN feature 139 Web sites BIOS download 28 Fingerprint Identification Technology 45 HP Client Foundation Suite 27 HP Client Foundation Suite and Client Premium Suite 22 HP Client Management Premium Suite 27 HP Client Manager 26 HP OpenView Client Configuration Manager 27 HP OpenView Management Suite 28 HP ProtectTools Security Manager 26 HPQFlash 29 PC deployment 22 Proactive Change Notification 28 Remote ROM Flash 29 replicating setup 31 Restore Plus 23 ROM Flash 29 software support 35 Subscriber s Choice 28 Subscriber s Choice 28 System Software Manager download 25 ENWW
146. reboot the computer 4 Ifthe error persists replace the system board 2204 Inventory error during MEBx execution BIOS information passed to the MEBx 1 Reboot the computer resulted in a failure 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware 1 Reboot the computer error during communication with ME 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board Invalid Electronic Serial Number Electronic serial number has become 1 Run Computer Setup If Setup already corrupted has data in the field or will not allow the serial number to be entered download from http www hp com and run SP5572 EXE SNZERO EXE 2 Run Computer Setup and try to enter serial number under Security System ID then save changes Network Server Mode Active and No Keyboard failure while Network Server Mode 1 Reconnect keyboard with computer Keyboard Attached enabled turned off 2 Check connector for bent or missing pins ENWW POST Numeric Codes and Text Messages 109 Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagno
147. res in Cleaning the Computer Case on page 55 Identifying the Chassis Routine Care and Disassembly Preparation ENWW Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e To clean the mouse body follow the procedures in Cleaning the Computer Case on page 55 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power Supply Fan The power supply fan is a variable speed fan based on the temperature in the power supply CAUTION The cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Suspend or Off modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Tools and Software Requirements To service the computer you need the following e Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 e Torx T 15 screwdriver with small diameter shank for certain front bezel removal e __ Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver e Phillips 2 screwdriver e Diagnostics software e HP t
148. s the characters you type do not appear on the screen 4 Press Enter The new password takes effect the next time you turn on the computer A NOTE Refer to the National Keyboard Delimiter Characters on page 41 for information about the alternate delimiter characters The power on password and setup password may also be changed using the Security options in Computer Setup Deleting a Power On or Setup Password If the system is equipped with an embedded security device refer to the HP ProtectTools Security Manager Guide at www hp com 1 Turnonor restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 To delete the Power On password go to step 3 To delete the Setup password as soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary B NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns green to access the utility 40 Chapter4 Desktop Management ENWW p A Press Enter When the key icon appears type the current password followed by a slash or alternate delimiter character as shown current password Eg NOTE Refer to National Keyboard Delimiter Characters on page 41 for information about the alternate delimiter characters The power on password and setup password may
149. s can be scheduled using the HP Backup and Recovery Manager Wizard Recovery Points Entire Drive Backups and File Backups can be automatically backed up without user intervention HP recommends scheduling Recovery Point Backups to provide the most comprehensive coverage EA NOTE If HP Backup and Recovery Manager is preinstalled the Restore Plus CD set and the initial recovery point may be saved to disc as often as necessary but only a single copy of the Microsoft Windows CD can be created due to licensing constraints You can access a user manual at Start gt HP Backup and Recovery gt HP Backup and Recovery Manager Manual We suggest that you print this document for easy reference in case of future emergency If Create factory software recovery CDs or DVDs to recover the system is unavailable on your system the HP Restore Plus CD set can be obtained through product support on http welcome hp com country us en contact_us html ENWW Initial Configuration and Deployment 23 Remote System Installation Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment PXE The Remote System Installation feature is usually used as a system setup and configuration tool and can be used for the following tasks e Formatting a hard drive e Deploying a software image on one or more new PCs e Remotely
150. s with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support e Run the diagnostics utility Refer to Chapter 1 HP Insight Diagnostics on page 15 for more information e _ Runthe Drive Protection System DPS Self Test in Computer Setup Refer to the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information e Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages on page 103 for more information e Ifthe screen is blank plug the monitor into a different video port on the computer if one is available Or change out the monitor with a monitor that you know is functioning properly e Ifyou are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable e f you recently added new hardware remove the hardware and see if the computer functions properly Safety and Comfort 113 If you recently installed new software uninstall the software and see if the computer functions properly Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded When booting the operating system use Last Known Configuration Refer to the comprehensive online technical support at h
151. s written onto the drive Each time DPS is run test results are written to the hard drive You can use this information to help diagnose conditions that caused you to run the DPS software Refer to the Troubleshooting Guide on the Documentation and Diagnostics CD for instructions on using DPS Surge Tolerant Power Supply An integrated surge tolerant power supply provides greater reliability when the computer is hit with an unpredictable power surge This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer This feature displays a warning message when the normal range is exceeded which gives you time to take action before internal components are damaged or data is lost ENWW Asset Tracking and Security 45 46 Chapter4 Desktop Management ENWW 5 Serial and Parallel ATA Drive Guidelines and Features 99 Ez NOTE Serial ATA SATA Parallel ATA PATA HP only supports the use of SATA hard drives on these models of computer No PATA drives are supported SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3V 5V 12V Jumpers
152. se all data on the hard drive Helpful Hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check to see that the voltage select switch some models is set to the appropriate voltage for your region 115V or 230V Check to see that the computer is turned on and the green power light is on Check to see that the monitor is turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages on page 103 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim 114 Appendix D Troubleshooting Without Diagnostics ENWW ENWW Press and hold any key If the system beeps then the keyboard should be operating correctly Check all cable connections for loose connections or incorrect connections Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspend mode shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer If the system will not shut down unplug the power cord wait a few seconds then plug
153. shows whether the device passed or failed If errors are found go to the Log tab and click the Error Log to display more detailed information and recommended actions Status Tab The Status tab displays the status of the selected tests The type of test executed Quick Complete or Custom is also displayed The main progress bar displays the percent complete of the current set of tests While testing is in progress a Cancel Testing button is displayed for use if you want to cancel the test ENWW After testing has completed the Cancel Testing button is replaced with a Retest button The Retest button will retest the last set of tests executed This enables you to re run the set of tests without having to re enter the data in the Test tab The Status tab also shows The devices being tested The test status running passed or failed of each device being tested The overall test progress of all devices being tested The test progress for each device being tested The elapsed test times for each device being tested HP Insight Diagnostics 17 Log Tab The Log tab contains a Test Log tab and an Error Log tab The Test Log displays all tests that have been executed the number of times of execution the number of times failed and the time it took to complete each test The Clear Test Log button will clear the contents of the Test Log The Error Log displays the tests for devices that have failed during the diagnostic testing and
154. sing coil to be activated when the monitor is powered on Clicking noise coming from inside a CRT monitor Cause Solution Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Cause Solution Brightness and or contrast settings are too high Lower brightness and or contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be 1 Select the monitor s Auto Adjustment option in the unable to correctly interpret the output synchronization of the monitor s on screen display menu graphics card 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution
155. sis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Hard Drive Capacities ENWW The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2 Drive Partition Capacity Limits Maximum Size File System Controller Type Operating System Partition Drive FAT 32 ATA Windows 2000 XP 32 GB 2 TB NTFS ATA Windows NT 2000 XP 2 TB 2 TB PATA Device Information 49 50 Chapter5 Serial and Parallel ATA Drive Guidelines an
156. stic utilities System will not boot without fan CPU fan not installed or disconnected in 1 Remove the computer cover press the VSFF chassis power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header Ensure the heatsink is properly seated and installed 2 Ifthe fan is plugged in and the heatsink is properly seated but the fan does not spin then replace the heatsink fan assembly p 110 Appendix C POST Error Messages ENWW Interpreting POST Diagnostic Front Panel LEDs This section covers the front panel LED codes that may occur before or during POST that do not necessarily have an error code or text message associated with them A NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Replace the system board or power supply only as the last resort Activity Green Power LED On Green Power LED flashes every one second Possible Cause Computer on Processor thermal protection activated Recommended Action None il Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not 2 Open hood press power butto
157. t LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board For systems with a graphics card isi 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Bad option card 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board 138 Appendix D Troubleshooting Without Diagnostics ENWW Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table D 12 Solving Network Problems Wake on LAN feature is not functioning Cause Solution Wake on LAN is not enabled Enable Wake on LAN EA NOTE Some NICs come with their own 1 Select Start gt Control Panel configuration applets that allow for more detailed control and configuration of wake features Refer to the documentation included with the NIC for more information Double click Network Conn
158. t notification and recovery EA NOTE Support for specific features described in this guide may vary by model or software version Initial Configuration and Deployment ENWW The computer comes with a preinstalled system software image After a brief software unbundling process the computer is ready to use You may prefer to replace the preinstalled software image with a customized set of system and application software There are several methods for deploying a customized software image They include e Installing additional software applications after unbundling the preinstalled software image e Using software deployment tools such as HP OpenView Client Configuration Manager HP OpenView Configuration Management Solutions Radia OS Manager or Altiris Deployment Solution to replace the preinstalled software with a customized software image e Using a disk cloning process to copy the contents from one hard drive to another Initial Configuration and Deployment 21 The best deployment method depends on your information technology environment and processes The PC Deployment section of the HP Lifecycle Service Web site http h20219 www2 hp com services cache 80906 0 0 225 121 html provides information to help you select the best deployment method The Restore Plus CD ROM based setup and ACPI hardware provide further assistance with recovery of system software configuration management and troubleshooting and power manag
159. tem is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 Disconnect the power cord from the electrical outlet and then from the computer 6 Disconnect all peripheral device cables from the computer EA NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed VAN CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit ENWW Preparation for Disassembly 59 Access Panel 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 CAUTION Before removing the computer access panel ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet 2 Disconnect the power cord from the computer and from the power source 1 3 Remove the two screws that secure the access panel to the computer chassis 2 4 Slide the access panel back about 6 mm 1 4 inch then rotate the top of the panel away from the chassis pivot on the bottom and lift it off the unit 3 To replace the access panel reverse the removal steps 60 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ENWW Front Bezel 1 Prepare the compu
160. tem to make sure the speakers are not muted or to increase the volume The audio device may be connected to the wrong jack onthe Ensure that the device is connected to the correct jack on the rear of the computer or the jack has been retasked to perform rear of the computer If the correct jack is being used and the a different function problem persists the jack may have been retasked to perform a function that is different from the default function Open the Realtek control panel by clicking the Realtek HD Audio Manager icon in the task tray or the Realtek entry in the operating system s Control Panel and set the jack to the desired function Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved Restart the computer memory back to the system Virus resident on the hard drive Run virus protection program ENWW Solving General Problems 117 Ta
161. ter for disassembly Preparation for Disassembly on page 59 2 Remove the access panel Access Panel on page 60 3 Press down on all three tabs 1 on the left side of the bezel then rotate the bezel off the chassis 2 beginning with the left side and then the right side To reinstall the front bezel reverse the removal procedure ENWW Front Bezel 61 Front Drive Bezels 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 2 Remove the access panel Access Panel on page 60 3 Remove the front bezel Front Bezel on page 61 5 25 Drive Bezel Blank While facing the inside of the front bezel press the two retaining tabs on the right towards the outer edge of the bezel 1 and pull the bezel blank inwards 2 to remove it To install a bezel blank reverse the removal procedure 62 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ENWW Removing a 3 5 Drive Bezel Blank While facing the inside of the front bezel press outward on the retaining tabs on each side of the bezel blank 1 and pull the bezel blank inwards to remove it EA NOTE To install a 3 5 bezel blank press the blank inward from the inside of the front bezel so that it snaps into place ENWW Removing a 3 5 Drive Bezel Blank 63 Memory The computer comes with double data rate 2 synchronous dynamic random access memory DDR2 SDRAM dual inline memory modules DIMMs
162. ter the operating system installation is complete you must also install the drivers for each of the devices If prompted for the i386 directory replace the path specification with C i386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software enter the model number of the computer and press Enter Transferring Files and Settings ENWW Use the Microsoft Windows XP Professional Home Files and Settings Transfer Wizard to move files and settings from the old computer to the new one Click Start gt All Programs gt Accessories gt System Installing or Upgrading Device Drivers 1 Tools gt Files and Settings Transfer Wizard Follow the wizard s instructions to transfer files and settings to the new computer HP Backup and Recovery Manager The HP Backup and Recovery Manager is an easy to use versatile application that is pre loaded on each system and allows you to e create Recovery Points to back up the entire system incrementally e back up the entire system in a single hard archive e back up individual files Backups can be scheduled to occur automatically at designated intervals or they can be initiated manually Recovery can be performed from the Recovery
163. the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup Table D 10 Solving Mouse Problems Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard computer 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the up or down arrow key to select Shut Down and then press the Enter key Solving Keyboard and Mouse Problems 135 Table D 10 Solving Mouse Problems continued Mouse does not respond to movement or is too slow Cause Solution 3 Use the up or down arrow key to select the Shut Down option and then press the Enter key 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Wireless device error 1 Check the software if available for device status 2 Check replace
164. the work area with thermal grease Fi When reinstalling an existing heatsink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor New heatsinks come from the factory with fresh thermal grease already applied Position the heatsink so that fan wiring is closest to the power supply Check to ensure that the heatsink mounting lugs do not rest on any electrical components before tightening the retaining screws CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heatsink to the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 80 Chapter7 Removal and Replacement Procedures Microtower MT Chassis ENWW Processor ENWW Prepare the computer for disassembly Preparation for Disassembly on page 59 Remove the access panel and lay the computer down on its side to make it easier to work on Access Panel on page 60 Disconnect the heatsink control cable from the system board and remove the heatsink Heatsink on page 80 Rotate the processor locking lever to its full open position 1 Raise and rotate the microprocessor retainer to its full open position 2 Carefully lift the processor from the socket 3 AN CAUTION Do NOT handle the pins in the processor socket These pins are very fra
165. ton and follow the on screen instructions Solving Internet Access Problems 151 Solving Software Problems Most software problems occur as a result of the following e The application was not installed or configured correctly e There is insufficient memory available to run the application e There is a conflict between applications e Be sure that all the needed device drivers have been installed e Ifyou have installed an operating system other than the factory installed operating system check to be sure it is supported on the system 2y NOTE HP Backup and Recovery Manager can be used to restore the software to a recovery point or to restore the system to its factory configuration Refer to HP Backup and Recovery Manager on page 2 for more information R If you encounter software problems see the applicable solutions listed in the following table Table D 19 Solving Software Problems Computer will not continue and no HP logo screen has appeared Cause Solution POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 103 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Restore the files from the Recovery Disc Set or backups you created in HP Backup and
166. ttached to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for All USB Ports and Front USB Ports under Security gt Device Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB Drive Key Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Removable Media Boot is disabled in the Computer Setup utility The image on the device is not bootable Run the Computer Setup utility and enable booting to removable media in Storage gt Storage Options Ensure USB is enabled in Storage gt Boot Order Follow the procedures described in the ROM Flash Replicating the Setup Creating a Bootable Device Supported USB Flash Media Device section of the Service Reference Guide The computer boots to DOS after making a bootable Drive Key Cause Solution Drive Key is bootable Install the Drive Key only after the operating system boots Appendix D Troubleshooting Without Diagnostics ENWW Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel refer to the common causes and ENWW solutions listed in the following table Table D 17 Solving Front Panel Component
167. ttp www hp com support Refer to the following Helpful Hints on page 114 section in this guide To assist you in resolving problems online HP Instant Support Professional Edition provides you with self solve diagnostics If you need to contact HP support use HP Instant Support Professional Edition s online chat feature Access HP Instant Support Professional Edition at http www hp com go ispe Access the Business Support Center BSC at http Awww hp com go bizsupport for the latest online support information software and drivers proactive notification and worldwide community of peers and HP experts If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service call is handled properly Be in front of your computer when you call Write down the computer serial number and product ID number and the monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system to a Recovery Point created in HP Backup and Recovery Manager or run the Restore Plus CD For more information on using HP Backup and Recovery Manager refer to the HP Backup and Recovery Manager User Guide by selecting Start gt HP Backup and Recovery gt HP Backup and Recovery Manager Manual A CAUTION Running the Restore Plus CD will era
168. updating the system BIOS in flash ROM Remote ROM Flash on page 29 e Configuring the system BIOS settings To initiate Remote System Installation press F12 when the F12 Network Service Boot message appears in the lower right corner of the HP logo screen when the computer is booting up Follow the instructions on the screen to continue the process The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot Software Updating and Management HP provides several tools for managing and updating software on desktops workstations and notebooks e HP Client Manager e HP System Software Manager e HP ProtectTools Security Manager e HP Client Management Premium Suite e HP Client Foundation Suite e HP OpenView Client Configuration Manager e HP OpenView Management Suite for Desktops using Radia e HP Proactive Change Notification e HP Subscriber s Choice HP Client Management Interface Regardless of the system management tools your IT department uses managing both your hardware and software assets is important to keeping your IT costs low and your business agile With the HP Client Management Interface HP CMI new HP business computers seamlessly integrate into your managed IT environment HP CMI provides an interface that simplifies the integration of HP business computers with popular industry system management tools including Microsoft Systems Management Server IBM Tivoli Software and H
169. ve entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been disabled in Computer Setup Boot order is not correct Run the Computer Setup utility and ensure the device s SATA port is enabled in Storage gt Storage Options Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Hard Drive s Emulation Type is set to None Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage gt Device Configuration The device is attached to a SATA port that has been disabled in Computer Setup Hard drive is damaged Run the Computer Setup utility and ensure the device s SATA port is enabled in Storage gt Storage Options Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appendix A POST Error Messages on page 103 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Computer seems to be locked up Cause Solution Program in use has stopped responding to commands Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving Hard Drive Problems 125 Solving Media Card Reader Problems 126 Table
170. ve the access panel Access Panel on page 60 2 3 Lay the computer down on its side to make it easier to work on 4 On the rear of the computer remove the screw that secures the slot cover lock in place 1 then slide the slot cover lock up and away from the slots to remove it from the computer 2 To reinstall the slot cover lock reverse the removal procedure 66 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ENWW PCI PCle Expansion Card To remove an expansion card continue with step 1 ENWW To install an expansion card in an existing empty slot go to step 9 1 2 3 4 Prepare the computer for disassembly Preparation for Disassembly on page 59 Remove the access panel Access Panel on page 60 Lay the computer down on its side to make it easier to work on Remove the slot cover lock Expansion Slot Cover Lock on page 66 If you are installing an expansion card for the first time go to step 9 If you are replacing an existing expansion card go to step 5 Disconnect any cables attached to the expansion card Hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Be sure not to scrape the card against other components Store the card in anti static packaging Install a new expansion card or an expansion slot cover to close the open slot To install a replacement expansion card go to step 10 If you are installing an e
171. vice a bootable DOS diskette with the FDISK and SYS programs If SYS is not available FORMAT may be used but all existing files on the USB flash media device will be lost a PC that is bootable from a USB flash media device Replicating the Setup 33 A CAUTION Some older PCs may not be bootable from a USB flash media device If the default 10 11 12 13 14 15 16 boot order in the Computer Setup F10 Utility lists the USB device before the hard drive the computer can be booted from a USB flash media device Otherwise a bootable diskette must be used If there are any PCI cards in the system that have SCSI ATA RAID or SATA drives attached turn off the computer and unplug the power cord A CAUTION The power cord MUST be unplugged Open the computer and remove the PCI cards Insert the USB flash media device into one of the computer s USB ports and remove all other USB storage devices except USB diskette drives Close the computer cover Plug in the power cord and turn on the computer As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary B NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns green to access the utility Go to Advanced gt PCI Devices to disable both the PATA and SATA controllers When disa
172. wer to the system press and hold the power button for four seconds AN CAUTION Do not use the power button to turn off the computer unless the system is not responding turning off the power without operating system interaction could cause damage to or loss of data on the hard drive HP Web Site Support ENWW HP engineers rigorously test and debug software developed by HP and third party suppliers and develop operating system specific support software to ensure performance compatibility and reliability for HP computers When making the transition to new or revised operating systems it is important to implement the support software designed for that operating system If you plan to run a version of Microsoft Windows that is different from the version included with the computer you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly HP has made the task of locating accessing evaluating and installing the latest support software easier You can download the software from http www hp com support The Web site contains the latest device drivers utilities and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP computer Dual State Power Button 35 Industry Standards HP management solutions integrate with other systems management applications and are based on industry standards such as e Web Based Enterprise Man
173. with HP memory 4 Replace the system board Solving Memory Problems 143 Solving Processor Problems If you encounter processor problems common causes and solutions are listed in the following table Table D 14 Solving Processor Problems Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor 144 Appendix D Troubleshooting Without Diagnostics ENWW Solving CD ROM and DVD Problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device ENWW Table D 15 Solving CD ROM and DVD Problems System will not boot from CD ROM or DVD drive Cause Solution The device is attached to a SATA port that has been disabled Run the Computer Setup utility and ensure the device s SATA in the Computer Setup utility Removable Media Boot is disabled in the Computer Setup utility port is enabled in Storage gt Storage Options Run the Computer Setup uti
174. ximum ROM protection be sure to establish a setup password The setup password prevents unauthorized ROM upgrades System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously For more information visit htto www hp com go ssm Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP computers directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over HP PC BIOS images over the network It also results in greater productivity and lower total cost of ownership EA NOTE The computer must be powered on or turned on through Remote Wakeup to take advantage of Remote ROM Flash For more information on Remote ROM Flash refer to the HP Client Manager Software or System Software Manager at http h18000 www1 hp com im prodinfo html HPQFlash The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from a Windows operating system For more information on HPQFlash visit http Awww hp com support files and enter the model number of the computer when prompted Boot Block Emergency Recovery Mode ENWW Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash failure For example if a power failure were to o
175. xpansion card for the first time you must first remove the expansion slot cover Use a flat blade screwdriver to pry out the metal shield on the rear panel that covers the expansion slot Be sure you remove the appropriate shield for the expansion card you are installing Removable Shield Expansion Card Type Top shield PCI Express x16 Second shield PCI Express x1 Third shield PCI Bottom shield PCI Expansion Cards 67 10 With the card aligned so the mounting bracket will fit firmly against the computer backwall slide the expansion card into the expansion socket and press it firmly into place Ex NOTE When you install an expansion card make sure you press firmly on the card so that the entire connector seats properly in the expansion card socket 11 Reinstall the slot cover lock and its retaining screw 12 Replace the access panel 13 Connect external cables to the installed card if needed Reconfigure the computer if necessary 68 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ENWW Cable Management Always follow good cable management practices when working inside the computer ENWW Keep cables away from major heat sources like the heatsink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them When folding a flat ribbon cable never fold to a sharp crease Sharp creases may dama
176. y can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Prepare the computer for disassembly Preparation for Disassembly on page 59 2 Remove the access panel Access Panel on page 60 B NOTE It may be necessary to remove an expansion card to gain access to the battery 3 Locate the battery and battery holder on the system board 84 Chapter7 Removal and Replacement Procedures Microtower MT Chassis ENWW Type 1 Battery Holder 1 Lift the battery out of its holder Slide the replacement battery into position positive side up The battery holder automatically secures the battery in the proper position Replace the computer access panel Plug in the computer and turn on power to the computer 0 m e ON Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide ENWW Battery 85 Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the clamp snaps over the other edge of the battery 3

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