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HP C6Z78UT#ABA User's Manual

1. 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 45 before cleaning the computer Operating Guidelines 45 To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautions on page 45 before cleaning the keyboard To clean the tops of the keys or the k
2. NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system See the Desktop Management Guide for more information Password Options Allows you to enable disable This selection appears e Lock Legacy Resources appears if a setup password is set Default is enabled only if a power on password or setup e Setup Browse Mode appears if a setup password is set allows viewing but not changing password is set the F10 Setup Options without entering setup password Default is enabled e Password prompt on F9 F11 amp F12 allows access to menus without entering setup password Default is enabled e Network Server Mode appears if a power on password is set Default is disabled See the Desktop Management Guide for more information Smart Cover some Allows you to models e Lock unlock the Cover Lock e Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed This feature is supported on some models only See the Desktop Management Guide for more information 16 Chapter 3 Computer Setup F10 Utility Table 3 4 Computer Setup Security continued Device Security Allows you to set Device Available Devi
3. S5 Soft Off LED is off NOTE If this feature is disabled S4 and S5 both have the LED off S1 no longer supported and S3 use 1 blink per second Hardware Power SATA Power Management Enables or disables SATA bus and or device power management Management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 1 Watt power usage Default is disabled Thermal Fan idle mode This bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled 20 Chapter 3 Computer Setup F10 Utility Computer Setup Advanced YNOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 6 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot default Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots Clear Memory No memory count on cold boot Clears memory on all boots FullBoot Every x Days Memory count on 1st cold boot on or after the xth day No more memory counts until 1st cold boot on or after x days Clears memory on all boots POST messages enable disable Defau
4. Solution Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Diagnostics reports a failure Cause The cable is not securely connected Disable auto sensing capabilities and force the system into the correct operating mode Solution Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Network controller interrupt is shared with an expansion board Ensure that the cable and device at the other end are operating correctly Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicat
5. Solving Media Card Reader Problems Table 8 5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP Cause Solution By default Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format Most FAT file system to format the media card in a computer with digital cameras use the FAT FAT16 amp FAT12 format and Windows can not operate with a FAT32 formatted card A write protected or locked error occurs when attempting to write to the media card Cause Solution Media card is locked Locking the media card is a safety If using an SD card make sure that the lock tab located on feature that prevents writing to and deleting from an SD the right of the SD card is not in the locked position If using Memory Stick PRO card a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety If using an SD card make sure that the lock tab located on feature that prevents writing to and deleting from an S
6. 1 In Microsoft Windows XP right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now In Windows 7 right click Start click Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now 2 Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Disk transaction problem Cause Either the directory structure is bad or there is a problem with a file Solution In Microsoft Windows XP right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now In Windows 7 right click Start click Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Cable could be loose The system may not have automatically recognized a newly installed device Solution Check cable connections See reconfiguration directions in the Solving Hardware Installation Problems on page 160 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding
7. Cause POST error has occurred Solution Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 175 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause System files may be damaged Solution Use recovery diskette to scan hard drive for errors Illegal Operation has Occurred error message is displayed Cause Software being used is not Microsoft certified for your version of Windows Solution Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information Configuration files are corrupt If possible save all data close all programs and restart the computer Solving Software Problems 173 Contacting Customer Support For help and service contact an authorized reseller or dealer To locate a reseller or dealer near you visit http Awww hp com Ey NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 174 Chapter 8 Troubleshooting Without Diagnostics 9 POST Error Messages This appendix lists the error codes erro
8. Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly Ey NOTE Not all features listed in this guide are available on all computers Preparation for Disassembly See Routine Care SATA Drive Guidelines and Disassembly Preparation on page 42 for initial safety procedures 1 2 3 4 5 6 Ta Remove disengage any security devices that prohibit opening the computer Close any open software applications Exit the operating system Remove any compact disc or media card from the computer Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit Disconnect the power cord from the electrical outlet and then from the computer Disconnect all peripheral device cables from the computer Ey NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed Z CAUTION T
9. Program in use has stopped responding to commands Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again The removable hard drive has no power to the hard drive enclosure Cause Solution The lock on the enclosure is not turned to the ON position Insert the key and turn the lock clockwise 90 degrees The green LED on the front of the enclosure should be on Power cable from the computer power supply to the Check the power supply to make sure it is properly enclosure frame is not properly connected connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the Push the carrier into the enclosure frame so that the enclosure frame or the hard drive is not fully seated in the connector on the rear of the frame is properly seated If this carrier does not solve the problem turn off the computer remove the carrier and check to see if the connector on the hard drive is properly seated in the carrier The removable hard drive enclosure is beeping and the green LED is flashing Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated enclosure Solving Hard Drive Problems 147
10. e __industry standard 240 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant e 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 12 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported Ey NOTE The system will not operate properly if you install unsupported DIMMs Populating DIMM Sockets There are four DIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1 DIMM2 DIMM3 and DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel B Sockets DIMM3 and DIMM4 operate in memory channel A Memory 97 The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system w
11. enabled on this system System unable to power on Recommended Action 1 Check each option card by removing the card one at a time if multiple cards then power on the system to see if fault goes away 2 Once a bad card is identified remove and replace the bad option card 3 Replace the system board 1 Install a TXT capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness If the problem persists replace the system board 5 Ifthe 5V_aux light on the system board is not turned on remove the expansion cards one at a time until
12. gt Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 176 Chapter 9 POST Error Messages Table 9 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 163 Time amp Date Not Set 163 Time amp Date Not Set Invalid time or date in configuration memory RTC real time clock battery may need to be replaced CMOS jumper may not be properly installed Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error 201 Memory Error Memory configuration incorrect RAM failure 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module t
13. 0 Gpbs 14 Chapter 3 Computer Setup F10 Utility Table 3 3 Computer Setup Storage continued DPS Self Test Boot Order Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Allows you to e EFI Boot Sources Specify the order in which EFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources e Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive le
14. 3 6 Computer Setup Advanced for advanced users continued VGA Configuration Displayed only if there is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller AMT Configuration Allows you to set e AMT enable disable Allows you to enable or disable functions of the embedded Management Engine ME such as Active Management Technology AMT If set to disable the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration Default is enabled e Unconfigure AMT ME enable disable Allows you to unconfigure any provisioned management settings for AMT The AMT settings are restored to factory defaults This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured Default is disabled e Hide Unconfigure ME Confirmation Prompt enable disable Allows you to set the system to not display the confirmation to unconfigure ME e Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred du
15. 632484 001 632486 001 633756 001 Smart card keyboard Adapter DisplayPort to VGA nVidia Quadro NVS300 PCle x16 graphics card 512 MB SATA power extension cable 634824 001 320 GB 7200 rpm hard drive 2 5 inch SED 635523 001 Intel PRO 1000CT2 NIC includes bracket 636166 001 Card reader 22 in 1 636917 001 USB powered speakers 636922 001 Chassis fan 636927 001 250 GB 7200 rpm hard drive 636929 001 500 GB 7200 rpm hard drive 636930 001 1 TB 7200 rpm hard drive 637213 001 637591 001 637995 001 638629 001 AMD FirePro 2270 PCle x16 graphics card 512 MB HP FireWire IEEE 1394a PCle x1 card AMD Radeon HD6350 PCle x16 graphics card 512 MB Intel Core i3 2120 3 3 GHz 3 MB L3 cache 638815 001 Serial port PCI card 638816 001 Hood sensor 638817 001 Printer port PCI card 639959 001 SATA cable 17 7 inch 2 straight ends 641498 001 Solenoid lock 642738 001 HP Business Digital Headset 645326 001 Heat sink includes replacement thermal material 30 Chapter 4 Illustrated parts catalog Spare part Description number 645330 001 Speaker 645558 001 eSATA port assembly PCI card 646809 001 160 GB Solid state drive SATA 3 0 646824 001 Fan duct assembly 646825 001 Access panel 646827 001 Front I O assembly 646828 001 P
16. AMD Radeon HD6350 PCle x16 graphics card 512 MB 637995 001 HP FireWire IEEE 1394a PCle x1 Card 637591 001 Intel PRO 1000CT2 NIC includes bracket 635523 001 HP WLAN 802 11 b g n minicard 538048 001 38 Chapter 4 Illustrated parts catalog Sequential part number listing Spare part Description number 330458 001 Screw Kit 393956 001 Screw Kit tamper resistant screws 397117 001 Hard drive conversion bracket 450712 001 Grommet hard drive isolation blue 463023 001 DMS 59 to dual VGA cable 487562 001 DisplayPort cable 508987 001 Clamp lock includes universal cable plate not included 537745 xx1 PS 2 basic keyboard 537746 xx1 USB basic keyboard 537749 001 Mouse USB optical jack black 538048 001 HP WLAN 802 1 1b g n card 570580 001 Mouse USB laser non ECO 570838 001 Bezel blank optical drive 5 25 inch 581599 001 DVD ROM drive 583345 001 Antenna for use with 538048 001 583653 001 Bezel blank 3 5 inch 583654 001 Rubber foot 586721 001 Drive adapter 2 5 inch 587451 001 Chassis stand 609250 001 Mouse PS2 optical jack black non ECO 609252 001 External USB webcam 613125 xx1 Washable keyboard 613762 001 320W 90 efficient 613763 001 320W standard 617450 001 Adapter DisplayPort to HDMI 619580 001 Mouse washable 631411 xx4 Smart card keyboard 632484 001 Adapter DisplayPort to VGA 632486 001 nVidia Quadro NVS300 PCle x16 gr
17. Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HOS5VV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration Country Specific Requirements 209 E Specifications MT Specifications Table E 1 Specifications Chassis Height 14 9 in 37 7 cm Width 7 0 in 17 7 cm Depth 17 0 in 43 1 cm Approximate Weight 20 5 Ib 9 3 kg Weight Supported maximum distributed load in desktop 77 b 35 kg position Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperatin
18. Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a feature previously 1 Install a TXT capable processor enabled on this system 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving CD ROM and DVD Problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device 166 Chapter 8 Troubleshooting Without Diagnostics Table 8 15 Solving CD ROM and DVD Problems System will not boot from CD ROM or DVD drive Cause The device is attached to a SATA port that has been hidden in the Computer Setup utility Solution Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage gt Storage Options Ensure CD ROM is enabled in Storage gt Boot Order Network Server Mode is enabled in Computer Setup Run the Computer Setup utility and disable Network Server Mode in Security gt Password Options Non bootable CD in drive T
19. Disassembly on page 91 Remove the access panel Access Panel on page 92 Remove the fan duct Fan duct on page 116 Remove the front fan Front Fan Assembly on page 117 oo BS In the order shown loosen the four captive screws that secure the heat sink to the system board tray CAUTION Heat sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Figure 7 34 Loosening the heat sink screws Heat sink 123 6 After loosening the Torx T15 screws 1 lift the heat sink from atop the processor 2 and set it on its side to keep from contaminating the work area with thermal grease Figure 7 35 Removing the heat sink When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board Failure to install the fan duct may cause the computer to overheat 124 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Processor Description Spare part number Intel Core i7 proce
20. ECC PC3 12800 DDR3 1600 MHz compliant e 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 12 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported Ey NOTE The system will not operate properly if you install unsupported DIMMs Populating DIMM Sockets There are four DIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1 DIMM2 DIMM3 and DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel B Sockets DIMM3 and DIMM4 operate in memory channel A Memory 57 The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode e The system
21. ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of Windows 7 information that a Web server can store temporarily with the Web browser This is useful for having the browser 1 Select Start gt Control Panel remember some specific information that the Web server can later retrieve 2 Click Network and Internet 3 Click Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Select the Cookies check box and click the Delete button Windows XP 1 Select Start gt Control Panel 2 Double click Internet Options 3 On the General tab click the Delete Cookies button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some programs will start Log on to your ISP and launch the desired program Solving Internet Access Problems 171 Internet takes too long to download Web sites Cause Modem is not set up properly 172 Chapter 8 Troubleshooting Without Diagnostics Solution Verify tha
22. Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from hitp www hp com support Remove the jumper from pins 1 and 2 Place the jumper on either pin 1 or 2 but not both so that it does not get lost Replace the computer cover or access panel Reconnect the external equipment Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features To establish new passwords repeat steps 1 through 4 replace the password jumper on pins 1 and 2 then repeat steps 6 through 8 Establish the new passwords in Computer Setup Resetting the Password Jumper 189 Clearing and Resetting the CMOS The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS will clear the Active Management Technology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer Z WARNING To reduce the risk of personal injury from electrical sho
23. Refer to the HP Web site http Awww hp com for ordering information e Call the appropriate number listed in the warranty or in the Support Telephone Numbers guide Smart Cover FailSafe Key 205 Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock To open the access panel with the Smart Cover Lock engaged 1 Prepare the computer for disassembly 2 Use the Smart Cover FailSafe Key to remove the two tamper proof screws that secure the Smart Cover Lock to the chassis Figure C 1 Removing the Smart Cover Lock Screws from the Convertible Minitower 206 Appendix C Unlocking the Smart Cover Lock Figure C 3 Removing the Smart Cover Lock Screws from the Small Form Factor You can now remove the access panel To reattach the Smart Cover Lock secure the lock in place with the tamper proof screws Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock 207 D Power Cord Set Requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power c
24. Removable 3 5 inch SATA Hard Drive cessseseeeeeeeeeeeeees 200 Appendix C Unlocking the Smart Cover LOCK c cc cc seeeeee cess eeeeeeeeeneenesnnaenaeneeseaaneaneoeneeseeseeeeeeeeeesneaees 205 smart Cover FailSate Key sccc asiniehezsisiadechecshisnacelcestivnacetccsthivaneedecgetnanavetcceie ataretedestovaetedestnvaveedcib ages 205 Using the Smart Cover FailSafe Key to Remove the Smart Cover LOCK cceeeeeeeteeetteeees 206 Appendix D Power Cord Set Requirements 0 cccccccccceeceseeeseeeeseeneeeeneseeeeeeeeneeeeeeesseaseaaneeseeseeeeeeeenseeeeees 208 General Requirements c iec cies sicecedecavsateeodeenweccdecdseavsscteedvaeesadsaaeuescucatan le AA EEEE EEE aaa 208 Japanese Power Cord Requirement c cccccccecceeceeeeeeeeeeeeeeeeee cede ea etadaeasaeaaeeeeaensaeesaneaeeaeeees 208 Country Specific Requirements cccceeeeeeeeeeeeecceceeaeeeeeeeeeeeeeeeceeccsecaaaaaeaeeeeeeeeeeeeeeeeeeseeseeeinsaeess 209 AODENAIN E SME CIICAM ONS oao pr eadie Ene anride eee 210 MT Specifications iz fcc cactanadseavees niena saa danceas tanta a aai aaa aaa raad aai aandaa 210 SFF SPeCificationS ece EE K E AAE TERESE AEREE AAN EES 212 e E EE de EE EE E ey vas utes EE E E bid E E A E E E E E E E E T 213 1 Product Features Standard Configuration Features Features may vary depending on the model For a complete listing of the hardware and software installed in the computer run the diagno
25. SFF Front Panel Components Drive configuration may vary by model Some models have a bezel blank covering one or more drive bays Figure 1 3 Front Panel Components Table 1 2 Front Panel Components 1 5 25 inch Optical Drive 5 Microphone Headphone Connector 2 Dual State Power Button 6 3 5 inch Media Card Reader optional 3 Power On Light 7 Hard Drive Activity Light 4 USB Universal Serial Bus Ports 8 Headphone Connector NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer tolnterpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 184 to interpret the code Small Form Factor SFF Front Panel Components 3 4 Microtower MT Rear Panel Components Figure 1 4 Rear Panel Components of fo om uO Table 1 3 Rear Panel Components 1 Power Cord Connector 6 J Line Out Connector for powered audio devices green 2 gt Line In Audio Connector blue 7 PS 2 Keyboard Connector purple 3 PS 2 Mouse Connector green 8 E VGA Monitor Connector 4 lOlOla Serial Connecto
26. Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 10 Clearing and Resetting the CMOS 191 11 Backup and Recovery Windows 7 Backup and Recovery To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive select models only create system repair discs select models only or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options e Creating a system repair disc select models only e Backing up individual files and folders e Creating a system image select models only e Scheduling automatic backups select models only e Creating system restore points e Recovering individual files e Restoring the computer to a previous state e Recovering information using recovery tools Ey NOTE For detailed instructions perform a search for these topics in Help and Support E NOTE In case of system instability HP recommends that you
27. Wake on LAN is disabled Wake on LAN is not enabled Network driver does not detect network controller Cause Network controller is disabled Enable the S5 Wake on LAN option in Computer Setup Select Advanced gt Device Options gt S5 Wake on LAN To enable Wake on LAN in Windows XP 1 Select Start gt Control Panel 2 Double click Network Connections 3 Double click Local Area Connection 4 Click Properties 5 Click Configure 6 Click the Power Management tab then select the check box to Allow this device to bring the computer out of standby To enable Wake on LAN in Windows 7 1 Select Start gt Control Panel 2 Under Network and Internet select View network status and tasks 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select the check box to Allow this device to wake the computer Solution 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Incorrect network driver 162 Chapter 8 Troubleshooting Without Diagnostics Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause No active network is detected
28. a Drive Bay 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Ifyou are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 96 for more information 108 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 4 Install four M3 metric guide screws in the lower holes on each side of the drive HP has provided four extra M3 metric guide screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Installing and Removing Drives on page 106 for an illustration of the extra M3 metric guide screws location Gy NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one A CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Figure 7 16 Installing Guide Screws in the Optical Drive 5 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place Figure 7 17 Installing the Optical Drive 6 Rotate the drive cage to its upright position 7 Connect the SATA data cable to the white SATA system board connector labeled SATA2 8 Route the data cable through the cable guides CAUTION Ther
29. and select the Performance tab 4 Set the Hardware acceleration slider to None and the Sample rate conversion quality slider to Good and retest the audio 5 Set the Hardware acceleration slider to Full and the Sample rate conversion quality slider to Best and retest the audio Solution Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup Enable the audio in Computer Setup Security gt Device Security gt System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The speakers should be plugged into the rear line out jack and the headphones should be plugged into the front headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection Digital CD audio is not enabled Enable digital CD audio In the Device Manager right click on the CD DVD device and select Properties Make sure Enable digital CD audio for this CD ROM device is checked Headphones or devices connected to the line out connector mute the internal speaker 154 Chapter 8 Troubleshooting Without Diagnostics Turn on and use headphones or external speakers i
30. connector is already populated connect the second optical drive to the white connector labeled SATA1 e Connect an optional eSATA adapter cable to the black SATA connector on the system board labeled ESATA e Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA e The power cable for the SATA optical drives is a two headed cable this is plugged into the system board with the first connector routed to the top 5 25 inch bay and the second connector routed to the bottom 5 25 inch bay e The power cable for the SATA hard drives is a two headed cable this is plugged into the system board with the first connector routed to the bottom 3 5 inch bay and the second connector routed to the top 3 5 inch bay e The system does not support Parallel ATA PATA optical drives or PATA hard drives e You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the drive bays four 6 32 isolation mounting 66 Chapter6 Removal and Replacement Procedures Microtower MT Chassis guide screws and eight M3 metric guide screws installed on the side of the drive bays The 6 32 isolation mounting screws are required for a secondary hard drive All other drives except the primary hard drive use M3 metric screws The HP supplied metric screws are black and the HP supplied isolation mounting screws are silver and blue If you are replacing
31. does not work 1 If possible replace the cable 2 Restart the computer The device is not working 1 Replace the device 2 Restart the computer USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Table 8 18 Solving Internet Access Problems Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up Verify Internet settings or contact your ISP for assistance properly Modem is not set up properly Reconnect the modem Verify the connections are correct using the quick setup documentation Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem 170 Chapter 8 Troubleshooting Without Diagnostics Table 8 18 Solving Internet Access Problems continued Unable to connect to the Internet Cause Solution Cable DSL service is not available or has been interrupted Try connecting to the Internet at a later time or contact your due to bad weather
32. front audio harness 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 188 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected 1155 Serial Port Address Conflict Detected Both external and internal serial ports are assigned to COM2 Both external and internal serial ports are assigned to same IRQ 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 188 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 188 3 Reconfigure card resources and or run Computer Setup or Windows utilities POST Numeric Codes and Text Mes
33. if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system e Keyboard locale setting for System ID entry Master Boot Record Enables disables Master Boot Record MBR security Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running 18 Chapter 3 Computer Setup F10 Utility Table 3 4 Computer Setup Security continued System Security some models these options are hardware dependent Data Execution Prevention enable disable Helps prevent operating system security breaches Default is enabled Virtualization Technology VTx some models enable disable Controls the virtualization features of the processor Changing this setting requires turning the compu
34. illustrated 583345 001 HP Business Digital Headset not illustrated 642738 001 External USB webcam not illustrated 609252 001 Keyboard not illustrated PS 2 basic 537745 xx1 USB basic 537746 xx1 USB mini 674314 xx1 Washable 613125 xx1 Smart card 631411 xx1 Screw Kit misc screws 330458 001 Screw Kit tamper resistant screws 393956 001 Small Form Factor SFF chassis spare parts 37 Drives Description Spare part number Hard drive 1 TB 7200 rpm 636930 001 500 GB 7200 rpm 2 5 inch SED 696442 001 500 GB 7200 rpm 636929 001 320 GB 7200 rpm 2 5 inch 634824 001 250 GB 7200 rpm 636927 001 256 GB Solid state Drive SSD self encrypting SED SATA 6 0 680020 001 180 GB Solid state Drive SSD SATA 6 0 696622 001 160 GB Solid state Drive SSD SATA 3 0 646809 001 128 GB Solid state Drive SSD SATA 2 0 665961 001 120 GB Solid state Drive SSD SATA 2 0 661841 001 Optical drive Blu ray BD Writer XL Drive 682219 001 Blu ray BD RW SuperMulti DL Drive 656792 001 16X SATA DVD RW drive 660408 001 16X SATA DVD ROM drive 581599 001 Grommet hard drive isolation blue 450712 001 Misc boards Description Spare part number nVidia Quadro NVS310 PCle x16 graphics card 512 MB 680653 001 nVidia Quadro NVS300 PCle x16 graphics card 512 MB 632486 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 682411 001 AMD FirePro 2270 PCle x16 graphics card 512 MB 637213 001
35. inch drive bay for optional drives optical drive shown NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Installing and Removing Drives When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO If you are adding a second hard drive connect it to the white connector on the system board labeled SATA1 Connect a SATA optical drive to the white SATA connector on the system board labeled SATA2 Connect an optional eSATA adapter cable to the black SATA connector on the system board labeled ESATA Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA The power cable for the SATA drives is a three headed cable that is plugged into the system board with the first connector routed to the rear of the hard drive the second connector routed to the rear of the 3 5 drive and the third connector routed to the rear of the 5 25 optical drive The system does not support Parallel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the drive bays five 6 32 standard screws and four
36. into a Drive Bay 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 2 Remove the access panel Computer Access Panel on page 52 Drives 69 3 Remove the front bezel Front Bezel on page 53 4 Ifyou are installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel Blanks on page 56 for more information 5 Install four M3 metric guide screws in the lower holes on each side of the drive HP has provided eight extra M3 metric guide screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Drives on page 66 for an illustration of the extra M3 metric guide screws location Ey NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one Z CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Figure 6 17 Installing Guide Screws Optical Drive Shown 6 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place Figure 6 18 Sliding the Drives into the Drive Cage 7 Connect the power and data cables to the drive as indicated in the following illustrations a If you are installing an optical drive connect the power cable and data cable to the back of the drive Ey NOTE The power cable for the optical drives is a two headed cable
37. messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable removable media boot ability 10 Chapter 3 Computer Setup F10 Utility Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Execute self tests on a specified ATA hard drive when supported by drive Enable or disable DriveLock security when supported by drive Using Computer Setup F10 Utilities Computer Setup can be accessed only by tur
38. on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular Use the Character Map to locate and select the appropriate symbol symbol Click Start gt All Programs gt Accessories gt System Tools gt Character Map You can copy the symbol from the Character Map into a document Solving Display Problems 153 Solving Audio Problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Table 8 7 Solving Audio Problems Sound cuts in and out Cause Processor resources are being used by other open applications Solution Shut down all open processor intensive applications Direct sound latency common in many media player applications Sound does not come out of the speaker or headphones Cause Software volume control is turned down or muted In Windows XP only 1 From the Control Panel select Sounds and Audio Devices 2 On the Audio tab select a device from the Sound Playback list 3 Click the Advanced button
39. on page 125 Remove the baffle from the chassis Fan duct on page 116 Remove the fan from the chassis Front Fan Assembly on page 117 Rotate the drive cage to its upright position Rotate the power supply to its full upright position Disconnect all data and power cables from the system board ee a p oe Disconnect the balance of the cables from the system board 10 Remove the eight Torx T15 screws 1 that secure the system board to the chassis 130 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 11 Lift up the front of the system board and then pull the system board forward up and out of the chassis 2 Figure 7 39 Removing the system board To install the system board reverse the removal procedure EY NOTE When replacing the system board you must also change the chassis serial number in the BIOS Z CAUTION Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit CAUTION When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply System Board 131 Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orient
40. on page 51 Remove the access panel Computer Access Panel on page 52 2 3 Disconnect the power cable and data cable from the back of the hard drive 4 Release the drive by pulling the release tab away from the drive 1 and sliding the drive out of the bay 2 Figure 6 20 Removing a Hard Drive 5 Remove the four guide screws two on each side from the old drive You will need these screws to install a new drive Installing a Hard Drive into an Internal Drive Bay Ey NOTE The system does not support Parallel ATA PATA hard drives 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 2 Remove the access panel Computer Access Panel on page 52 72 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 3 Install guide screws on the sides of the drive If you are installing a 2 5 inch drive you must install the drive in an adapter bracket Ey NOTE The hard drive uses 6 32 isolation mounting guide screws Four extra guide screws are installed on the exterior of the hard drive bays The HP supplied isolation mounting guide screws are silver and blue Refer to Drives on page 66 for an illustration of the extra 6 32 isolation mounting guide screws location If you are replacing a drive transfer the guides screws from the old drive to the new one If you are installing a 3 5 inch hard drive install four isolation mounting guide screws two on each side of th
41. on the hard drive Be sure to back up all data files before running the restore process YNOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action e Check that the computer and monitor are plugged into a working electrical outlet e Check that the voltage select switch some models is set to the appropriate voltage for your region 115V or 230V e Check that the computer is turned on and the green power light is on e Check that the monitor is turned on and the green monitor light is on e Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages on page 175 for more information e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Press and hold any key If the system beeps then the keyboard should be operating correctly e Check all cable connections for loose connections or incorrect connections 134 Chapter 8 Troubleshooting Without Diagnostics e Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspend mode shut down the computer by pressing and holding the power button fo
42. panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Table 9 2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes None Computer in Suspend to None required Press any key or move the every two seconds RAM mode some models mouse to wake the computer only or normal Suspend mode 184 Chapter 9 POST Error Messages Table 9 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Possible Cause Recommended Action Red Power LED flashes two 2 Processor thermal 1 Ensure that the computer air vents are not times once every second protection activated blocked and the processor cooling fan is followed by a two second running pause Beeps stop after fifth A fan may be blocked or iteration but LEDs continue not turning 2 Open hood press power button and see if until problem is solved the processor fan spins If the processor fan OR is not spinning make sure the fan s cable is plugged onto the system board header The heat sink fan assembly is not properly 3 If fan is plugged in but is not spinning then attached to the processor replace heat sink fan assembly 4 Contact an authorized reseller or service provider Red Power LED flashes three 3 Pro
43. print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as complete as your most current backup You should create system repair discs select models only and your initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs 192 Chapter11 Backup and Recovery Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a screen shot 1 Display the screen you want to save 2 Copy the screen image To copy only the active window press alt fntprt sc To copy the entire screen press fntprt sc 3 Open a word processing document and then select Edit gt Paste The screen image is ad
44. provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e F11 recovery tools You can use the F11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information refer to the Using a Windows 7 operating system DVD purchased separately section in this guide Using the Windows recovery tools To recover information you previously backed up follow these steps 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files Ey NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information To
45. rate are set higher than what Restart the computer and enter Safe Mode Change the the monitor supports settings to a supported setting then restart the computer so that the new settings take effect 152 Chapter 8 Troubleshooting Without Diagnostics Vibrating or rattling noise coming from inside a CRT monitor when powered on Cause Solution Monitor degaussing coil has been activated None It is normal for the degaussing coil to be activated when the monitor is powered on Clicking noise coming from inside a CRT monitor Cause Solution Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Cause Solution Brightness and or contrast settings are too high Lower brightness and or contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may 1 Select the monitor s Auto Adjustment option in the be unable to correctly interpret the output synchronization of monitor s on screen display menu the graphics card 2 Manually synchronize the Clock and Clock Phase
46. snaps over the other edge of the battery 2 Figure A 2 Removing and Replacing a Coin Cell Battery Type 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 198 Appendix A Battery Replacement b Insert the new battery and position the clip back into place Figure A 3 Removing a Coin Cell Battery Type 3 o to 4 Ey NOTE After the battery has been replaced use the following steps to complete this procedure 8 Replace the computer access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the computer access panel was removed 199 B Removing and Replacing a Removable 3 5 inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5 25 inch internal drive bay The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay To remove and replace a drive in the carrier Ey NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure 2 Remove the screw from the rear of the carrier 1 and slide the top cover off the carrier 2 Figure
47. static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes 44 Chapter5 Routine Care SATA Drive Guidelines and Disassembly Preparation Operating Guidelines To prevent overheatin
48. the computer Remove all removable media such as compact discs or USB flash drives from the computer Turn off the computer properly through the operating system then turn off any external devices Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer Remove the computer access panel Locate the battery and battery holder on the system board Ey NOTE On some computer models it may be necessary to remove an internal component to gain access to the battery 197 7 Depending on the type of battery holder on the system board complete the following instructions to replace the battery Type 1 a Lift the battery out of its holder Figure A 1 Removing a Coin Cell Battery Type 1 b Slide the replacement battery into position positive side up The battery holder automatically secures the battery in the proper position Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp
49. the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 42 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 2 Remove the access panel Computer Access Panel on page 52 58 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 3 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Figure 6 6 Installing a DIMM ey NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM Sockets on page 57 for more information 4 Push the module down into the socket ensuring that the module is fully inserted and properly
50. use with 538048 001 not illustrated 583345 001 HP Business Digital Headset not illustrated 642738 001 External USB Webcam not illustrated 609252 001 Keyboards not illustrated PS 2 basic 537745 xx1 USB basic 537746 xx1 USB mini 674314 xx1 Washable 613125 xx1 Smart card 631411 xx1 Screw Kit misc screws 330458 001 Screw Kit tamper resistant screws 393956 001 Drives Description Spare part number Hard drive 1 TB 7200 rpm 636930 001 500 GB 7200 rpm 636929 001 320 GB 7200 rpm 2 5 inch 634824 001 250 GB 7200 rpm 636927 001 256 GB Solid state Drive SSD self encrypting SED SATA 6 0 680020 001 160 GB Solid state Drive SSD SATA 3 0 646809 001 128 GB Solid state Drive SSD SATA 2 0 665961 001 120 GB Solid state Drive SSD SATA 2 0 661841 001 Optical drive Blu ray BD Writer XL Drive 682219 001 Blu ray BD RW SuperMulti DL Drive 656792 001 16X SATA DVD RW drive 660408 001 28 Chapter 4 Illustrated parts catalog Description 16X SATA DVD ROM drive Spare part number 581599 001 Grommet hard drive isolation blue 450712 001 Misc boards Description Spare part number GeForce GT630 PCle x16 graphics card 2 GB 684591 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 680653 001 nVidia Quadro NVS300 PCle x16 graphics card 512 MB 632486 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 682411 001 AMD FirePro 2270 PCle x16 graphics card 512 MB 63721
51. with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Pre video graphics error Solution For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause System board failure ROM detected failure prior to video Solution Replace the system board Monitor does not function properly when used with energy saver features Cause Monitor without energy saver capabilities is being used with energy saver features enabled Dim characters Cause The brightness and contrast controls are not set properly Cables are not properly connected Solution Disable monitor energy saver feature Solution Adjust the monitor brightness and contrast controls Check that the graphics cable is securely connected to the graphics card and the monitor Solving Display Problems 151 Blurry video or requested resolution cannot be set Cause Solution If the graphi
52. working on in this guide for instructions on the replacement procedures Z WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery Ey NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents 48 Chapter 5 Routine Care SATA Drive Guidelines and Disassembly Preparation SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3V 5V 12V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 1
53. 2 Restart the computer and let Windows detect the CD or DVD driver Recording or copying CDs is difficult or impossible Cause Solution Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers USDT computer boots too slow after removing a CD ROM or DVD drive Cause Solution The system is searching for the drive during boot because Disconnect the drive cable from the system board the drive cable is still attached to the system board 168 Chapter 8 Troubleshooting Without Diagnostics Solving USB Flash Drive Problems If you encounter USB flash drive problems common causes and solutions are listed in the following table Table 8 16 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows Cause Solution The drive letter after the last physical drive is not available Change the default drive letter for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in Run the Computer Setup utility and ensure that Device Computer Setup available is selected for Front USB Ports and Rear USB Ports under Security gt Device Security The device was not properly seated before power up Ensure the device is fully inserted into
54. 3 001 AMD Radeon HD6350 PCle x16 graphics card 512 MB 637995 001 HP FireWire IEEE 1394a PCle x1 Card 637591 001 Intel PRO 1000CT2 NIC includes bracket 635523 001 HP WLAN 802 11 g n 1x2 PCle NIC 538048 001 Sequential part number listing Spare part Description number 330458 001 Screw Kit 336445 001 Feet 393956 001 Screw Kit tamper resistant screws 397117 001 Hard drive conversion bracket 450712 001 Grommet hard drive isolation blue 463023 001 DMS 59 to dual VGA cable 487562 001 DisplayPort cable 508987 001 Clamp lock includes universal cable plate not included 537745 xx1 PS 2 basic keyboard 537746 xx1 USB basic keyboard 537749 001 Mouse USB optical jack black 538048 001 HP WLAN 802 1 1b g n card 570580 001 Mouse USB laser non ECO 570838 001 Bezel blank optical drive 5 25 inch 581599 001 16X SATA DVD ROM drive Microtower MT chassis spare parts 29 Spare part number 583345 001 583653 001 585884 001 Description Antenna for use with 538048 001 Bezel blank 3 5 inch Chassis fan with guard 586721 001 2 5 in drive adapter 609250 001 Mouse PS2 optical jack black non ECO 609252 001 External USB webcam 613125 xx1 Washable keyboard 613764 001 320W 90 efficient 613765 001 320W standard 617450 001 Adapter DisplayPort to HDMI 619580 001 Mouse washable 63141 1 xx4
55. 31 access panel SFF spare part number 33 40 adapter DisplayPort to DVI spare part number 31 40 adapter DisplayPort to DVI not illustrated spare partnumber 26 35 adapter DisplayPort to HDMI spare part number 30 39 adapter DisplayPort to HDMI not illustrated spare partnumber 26 35 adapter DisplayPort to VGA spare part number 30 39 adapter DisplayPort to VGA not illustrated spare partnumber 26 35 antenna spare part number 28 37 audible codes 184 audio problems 154 B backing up files 192 Backup and Restore 192 193 battery disposal 48 battery replacement 197 beep codes 184 bezel blank spare part number 56 96 boot problems 168 booting options Full Boot 175 Quick Boot 175 Cc cable management 49 cable pinouts SATA data 49 card reader spare part number 27 37 cautions AC power 42 cables 48 cooling fan 47 electrostatic discharge 42 keyboard cleaning 46 keyboard keys 46 CD ROM or DVD problems 166 chasis types illustrated 42 chassis fan MT spare part number 30 chassis fan SFF spare part number 40 chassis stand spare part number 36 clamp lock spare part number 28 29 37 39 cleaning computer 45 mouse 47 safety precautions 45 CMOS backing up 188 clearing and resetting 190 computer specifications 212 computer cleaning 45 country power cord set requirements 209 creating a backup 192 Customer Support 133 174 D DIMMs See memory disassembly preparation MT 51 SFF 91
56. 4 viii 2 POS FRE IC Sa Caisse sss piece seca vices ea vnc evades A 175 POST Numeric Codes and Text Messages 0 0 eeeeceeeeeeeeeeeenene tees eee eaaaeeeeeeeeeaaeeeeeeeeeeaeeeeeeeeeenaaees 176 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ccccccceecseesteeeteeeeeennaees 184 10 Password Security and Resetting CMOS ccccccsssesseeseseeeeeeeeseseeeeseeeeeseeeeeeesessaeseeeseseeasseeeessecaeeeesseees 188 Resetting the Password JUMPED 0 eceeeeeeeeeeeeenee eter ree tnasa n eee eaaaeeeeeeeeeaaaeeeeeseeeaaeeeeeeeeeiaeeeeeeneaaas 189 Clearing and Resetting the CMOS serens iniinda ARANEAE 190 Ti Backup And RECOV sarnana emia saacnedaseckenctsdasetancedas caesar eeeda one 192 Windows 7 Backup and Recovery cesececeeeeeeeeeeeee eee teeeeeee sete seneaeeeeeeeceeaaeeeeseeeeeeeeeseeeaeeeeesenaaaees 192 Backing Up your information eee cess center ee eee etnne eee sere taeeeeeeeeeaeeeeeeeeeiaeeeeeeeeeaees 192 POMOrming A FECOVENY icsccssieacbe sey Aedae debe sanen feed dads bith veedexzshanie RA 194 Using the Windows recovery tools 0 eeeeecceeeeeee eee eeetcneeeeeeeeeeeeaaaeeeeeeeeeenaaaes 194 Using FIT ceseco ee E E N EE 195 Using a Windows 7 operating system DVD purchased separately 195 Appendix A Battery Replacement cc seeeeeeceeeeeeeeeee eee eeeeena eee eeeeeeeeeeeeeeeeeeeesegaesaseasneaneaeseeeeeeeeseeeeeeeees 197 Appendix B Removing and Replacing a
57. 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 7 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 7 25 Installing Hard Drive Guide Screws 8 Align the guide screws with the slots on the chassis drive cage press the hard drive down into the bay then slide it back until it stops and locks in place Figure 7 26 Installing the Hard Drive 9 Connect the power cable and data cable to the back of the hard drive Ey NOTE If the system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATAO on the system board to avoid any hard drive performance problems 10 Rotate the drive cage for internal drives and the power supply down to their normal positions 11 Replace the access panel 12 If the computer was on a stand replace the stand 13 Reconnect the power cord and turn on the computer 14 Lock any security devices that were disengaged when the access panel was removed Drives 115 Fan duct Description Spare part number Fan duct 636921 001 The fan duct sits between the front fan and the heat sink 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Lift the fan duct straight up out of the chassis Figure 7 27 Removing the fan duct To install the fa
58. 7 to remove the 5 25 inch drive and access the 3 5 inch drive CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration Figure 7 18 Disconnecting the Media Card Reader USB Cable 3 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 7 19 Removing a 3 5 inch Drive Media Card Reader Shown Drives 111 Installing a 3 5 inch Drive into a Drive Bay The 3 5 inch bay is located underneath the 5 25 inch drive To install a drive into the 3 5 inch bay Ey NOTE Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel A secondary hard drive uses 6 32 standard screws All other drives except the primary hard drive use M3 metric screws The HP supplied M3 metric screws are black and the HP supplied 6 32 standard screws are silver Refer to In
59. 8 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA Drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Cable Management Always follow good cable management practices when working inside the computer e Keep cables away from major heat sources like the heat sink e Do notjam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them e Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved e When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires SATA Hard Drives 49 e Some flat ribbon cables come prefolded Never change the folds on these cables e Do not bend any cable sharply A sharp bend can break the internal wires e Never bend a SATA data cable tighter than a 30 mm 1 18 in radius e Never crease a SATA data cable e Do not rely on components like the drive c
60. ACCESS Panel ucecirooiriirii iriri cee dike ceded dinates een se eee 92 FrOnt Be Zell A A T E E E O AA 93 Front Bezel Security aii ss eeseeessscced eee inak eves Taka Eai EEA AEE bss tatac brand TEREE EEEE EE 94 Bezel Blanks iieri riii n e TEETE E EEEREN EEEE 96 EE E ER EE E E E E E E E O T 97 DIMMS o isoeeionean iiaaaeaoe a aana Ae ee ee ae 97 DODR3J S DRAM DIMMS enccerccnci ai E DEE EE TA 97 Populating DIMM SOCKO S sainoirinisoniiiii ianiai EEA ENEA EEA 97 Installing DIMMS aere serisreniraurierunisansinai ii naninna KENAAN NEEE EEEN DEEE KER 98 Expansion Card casses A EE E Ea Aa cate denaccaiadadenateeeenceveeraueras 100 System Board Connections srsstsisissnir inania EREA ENAA 104 B OS E E T E A N E EE A A T E E E EA E 105 vii Drive POSIOMS iii ici deotecock oie a et dtetaadduddudtes sath aa aaa aaa a a a aaa AN 106 Installing and REMOVING Drives 20 cece eeeeeeeeeee eee eeeeeeeeeeeeeeeeaeaaeeeeseeeeaaaeeeeeseeaaeeeees 106 Removing a 5 25 inch Drive from a Drive Bay cceeceeeeeeeeeeeeeentteeeeeeeeeeaes 107 Installing a 5 25 inch Drive into a Drive Bay ccccccceceeeeeteteeeeeeeeeeeeennaaaes 108 Removing a 3 5 inch Drive from a Drive Bay ccceeceeeeeeeeeetteeeeeeeeeenanees 111 Installing a 3 5 inch Drive into a Drive Bay cccecceeeeeeeeteeeeeeeeeeeeeeennaaees 112 Removing and Replacing the Primary 3 5 inch Internal Hard Drive 113 Fan GU CU na Sch phentele easbengell ii ndahgandods
61. B 1 Removing the Carrier Cover 200 Appendix B Removing and Replacing a Removable 3 5 inch SATA Hard Drive 3 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 Figure B 2 Removing the Thermal Sensor 4 Remove the four screws from the bottom of the hard drive carrier Figure B 3 Removing the Security Screws 201 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure B 4 Removing the Hard Drive 6 Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure B 5 Replacing the Hard Drive 202 Appendix B Removing and Replacing a Removable 3 5 inch SATA Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure B 6 Replacing the Security Screws 8 Place the thermal sensor on top of the hard drive in a position that does not cover the label 1 and attach the thermal sensor to the top of the hard drive with the adhesive strip 2 Figure B 7 Replacing the Thermal Sensor 203 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure B 8 Replac
62. B L3 cache 55 W 691934 001 Intel Celeron G550 2 6 GHz 2 MB L3 cache 691935 001 Intel Pentium G640 2 8 GHz 3 MB L3 cache 691936 001 Intel Pentium G870 3 1 GHz 3 MB L3 cache 696422 001 500 GB hard drive 7200 rpm 2 5 inch SED 696622 001 180 GB Solid state drive SATA 2 0 Small Form Factor SFF chassis spare parts 41 5 Routine Care SATA Drive Guidelines and Disassembly Preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter dev
63. Card Reader USB Cable NOTE Refer to System Board Connections on page 104 for an illustration of the system board drive connectors 6 Replace the 5 25 inch drive 7 Replace the front bezel if removed and access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed Removing and Replacing the Primary 3 5 inch Internal Hard Drive Ey NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Rotate the drive cage for internal drives to its upright position Drives 113 4 Rotate the power supply to its upright position The hard drive is located beneath the power supply Figure 7 23 Raising the Power Supply 5 Disconnect the power cable and data cable from the back of the hard drive 6 Press down on the green release latch next to the hard drive 1 While holding the latch down slide the drive forward until it stops then lift the drive up and out of the bay 2 Figure 7 24 Removing the Hard Drive 114 Chapter
64. D the right of the SD card is not in the locked position If using Memory Stick PRO card a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause Solution The media card is not inserted properly is inserted in the Ensure that the card is inserted properly with the gold wrong slot or is not supported contact on the correct side The green LED will light if inserted properly 148 Chapter 8 Troubleshooting Without Diagnostics Do not know how to remove a media card correctly Cause The computer s software is used to safely eject the card Solution Open My Computer Windows XP or Computer Windows 7 right click on the corresponding drive icon and select Eject Then pull the card out of the slot NOTE Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inserted cards are not recognized by the computer Cause The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Solution Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the rea
65. E deed A beneea si ebes 116 Front Fan ASSOMpNy cesccirccrecinii iriaren a ARAOR AE 117 Hood SENSO asioi a E E eae ee aed 119 Front I O Power Switch Assembly ccccccceceeeeeeeeeteeteceeeaeaaecaeeeeeeeeeeeteeeeeeecqcaccaeeeeeeeeeeeeeeeeeeeas 120 Speake aip aeea E eas A E E E a aaa E aG RE 122 Heat SHAK seriinin a MAN A A 123 PrOCOS S0 aora a E dagejedaed Lagudstaaacsaeeees 125 Power Supply vised ceccatuiwetinesaleecicgereduwecichedacueeusdorsasuaeusaccsacuncyeuendadeeetatersssuaeleneyinadlaesser A E 128 SYStEM BOAMG enaner A EA A AAA A 130 Using the Small Form Factor Computer in a Tower Orientation 0 cee eeeceeeeeeeeeeeetcteeeeeeeeeentaaeees 132 8 Troubleshooting Without Diagnostics cccceesseecceeeeeneeeeeeeeeeneeseeeeeseeeseeeeeseeseeseesseeseeseeseaeseeeeseeneeeseeseees 133 Safety and Comfort 000 0 ec rt nn nn eee ere eran eee EEEE EAKA 133 Before You Call for Technical Support 2 2 2 2 22 ccccee cee ceeee cece eeee acces eee eeee eee eeeeeseceaaaaaeaeeeeeeeeeeeeeeeeeteees 133 Fel pfu HiME assinei aad aaa A EA 134 Solving General ad 0 0 lt 1 0 e eee 136 solving Power ProbleM erdicrisiis ouni hide needa eee E EET eeteatead setae deere 140 Solving Diskette Propos i 2 siesdectecsersinnccedzecesvedecagaceened AENEAN AE A RAAE 142 Solving Hard Drive Problems ssseessssseeeessrreserrinnneeernrrrnaaatinannaedntnnnaattaaaaaaannnnnnaaaananaaaaaaananaaan aaan 145 Solving Media Card Reader Problems ssees
66. FF chassis spare parts 33 Item Description Spare part number Processors include replacement thermal material not illustrated Intel Core i7 processor 3770 3 4 GHz 8 MB L3 cache 95W 688164 001 Intel Core i5 processors 3570 3 4 GHz 6 MB L3 cache 95W 688162 001 3470 3 2 GHz 6 MB L3 cache 95W 687943 001 Intel Core i3 processors 3240 3 4 GHz 3 MB L3 cache 688951 001 3225 3 3 GHz 3 MB L3 cache 55W 689578 001 3220 3 3 GHz 3 MB L3 cache 65W 688950 001 2130 3 4 GHz 3 MB L3 cache 665120 001 2120 3 3 GHz 3 MB L3 cache 638629 001 Intel Pentium processors G870 3 1 GHz 3 MB L3 cache G860 3 0 GHz 3 MB L3 cache 691936 001 G850 2 9 GHz 3 MB L3 cache 655973 001 G640 2 8 GHz 3 MB L3 cache 691935 001 G630 2 7 GHz 3 MB L3 cache 665122 001 Intel Celeron processors G550 2 6 GHz 2 MB L3 cache 691934 001 G540 2 5 GHz 2 MB L3 cache 665119 001 G530T 2 0 GHz 2 MB L3 cache 665118 001 G460 1 7 GHz 1 MB L3 cache 682410 001 34 Chapter 4 Illustrated parts catalog Cables Item Description Spare part number 1 Front I O and power switch assembly 636926 001 2 SATA cable 19 5 inch 2 straight ends 638813 001 3 SATA drive power cable 636923 001 SATA cable 25 2 inch 1 straight end 1 angled end not illustrated 638814 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DV
67. HLCK black Hood Lock 15 USB MEDIA2 black USB Device such as a Media Card Reader 16 Hood Sensor HSENSE white Hood Sensor 17 PCI Express x1 X1PCIEXP1 black Expansion Card 104 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Table 7 1 System Board Connections continued No System Board Connector System Board Label Color Component 18 PCI Express x1 X4PCIEXP black Expansion Card 19 PCI Express x16 X16PCIEXP black Expansion Card 20 PCI PCI white Expansion Card Drives Description Spare part number DVD RW drive 660408 001 DVD ROM drive 581599 001 Blu ray BD RW SuperMulti DL Drive 656792 001 Blu ray BD Writer XL Drive 682219 001 1 TB 7200 rpm SATA hard drive 636930 001 500 GB 7200 rpm 2 5 inch SED SATA hard drive 696442 001 500 GB 7200 rpm SATA hard drive 636929 001 320 GB 7200 rpm SATA hard drive 2 5 inch 634824 001 250 GB 7200 rpm SATA hard drive 636927 001 256 GB Solid State Drive SSD self encrypting SED SATA 6 0 680020 001 180 GB Solid State Drive SSD SATA 6 0 696622 001 160 GB Solid State Drive SSD SATA 3 0 646809 001 128 GB Solid State Drive SSD SATA 2 0 665961 001 120 GB Solid State Drive SSD SATA 2 0 661841 001 Drives 105 Drive Positions Figure 7 13 Drive Positions Table 7 2 Drive Positions 1 3 5 inch internal hard drive bay 2 3 5 inch drive bay for optional drives media card reader shown 3 5 25
68. HP Compag Business PC Maintenance and Service Guide Pro 6300 Series Microtower Pro 6300 Series Small Form Factor Copyright 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition June 2012 Document Part Number 690362 001 About This Book Z WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information E NOTE Text set off in this manner provides important supplemental information iv About This Book Table of contents T Produ FERN OS goss sc Sosa s
69. I 662723 001 Adapter DVI to VGA 657401 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 SATA power extension cable 633756 001 Small Form Factor SFF chassis spare parts 35 Misc parts Item Description Spare part number 1 Chassis fan 645327 001 2 Fan duct not illustrated 636921 001 3 Heat sink includes replacement thermal material 645326 001 4 Speaker 636925 001 5 Solenoid lock 641471 001 6 Printer port PCI card 638817 001 7 Hood sensor 638816 001 Rubber feet 583654 001 Chassis stand 587451 001 36 Chapter 4 Illustrated parts catalog Item Description Spare part number Serial port PCI card not illustrated 638815 001 2 5 in drive adapter not illustrated 586721 001 Hard drive conversion bracket 397117 001 Grommet hard drive isolation blue not illustrated 450712 001 Card reader 22 in 1 not illustrated 636166 001 USB powered speakers not illustrated 636917 001 Mouse not illustrated USB optical jack black 537749 001 Washable 619580 001 Wireless 674317 001 Transceiver for use with wireless mouse and keyboard 674319 001 Mouse USB laser non ECO 570580 001 Mouse PS2 optical jack black non ECO 609250 001 eSATA port assembly PCI card not illustrated 645558 001 Clamp lock includes universal cable plate not included not illustrated 508987 001 Antenna for use with 538048 001 not
70. M Sockets vrsni canainn Aan KEENE ANERE AETA NERE TERNERA 57 Installing DIMMS ccericmaicnnaraiicin a a AR EEEE 58 Expansion Cards rrt Grenn a aaa a e aa aaa aa a a e a Aaa 60 SyYStem Board ConoectionS seresa tnan NE NERT N ANO 64 B e e E A E E E E E E 66 Drive POSIIONS sceana A a AA AAAA 68 Removing a 5 25 inch or 3 5 inch Drive from a Drive Bay cecceeeceeeeeeeeeeeeeeeeetteeeeeeeeaes 68 Installing a 5 25 inch or 3 5 inch Drive into a Drive Bay cece eeneeeeeeeeeeetteeeeeeeees 69 Removing a Hard Drive from a Drive Bay ssessssesessrsnensssrnsseeernanarnsnnanstennnnatnannnaaenennaaanann 72 Installing a Hard Drive into an Internal Drive Bay 0 cece eeeeeee eee eeettteeeeeeeeaaeeeeeee 72 Front Fan ASSGMDINY essieten ce sietehecchaleteeeadeceded aided E RA TEE 76 Front l O ASSOMbLY inienn ola laeaiee aves ad taeda cael de daa decay aed 78 Power Switch LED ASSEMDIy acres ER a E REAA ET 79 Feat Sink aciei TE T E E EE RE 80 PROGCSSOM oiin oin a A EAE acai ade 82 Speaker icezstes anacasisnadels cotehsoswns denhaga a a aaa aaa Ta Eea aa a a a a aaa a a Aa 85 Rear Chassis Fan tiseeicncceeecailedi waite E E R ETE 86 Power Guppi sroin aan a a NEA 88 SVSUCMM BOAIG oiera a N T 90 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ccccccssseeesseseeneeeeeeeees 91 Preparation for Disassembly 0 0 0 0 cece eeeeeeee eter eetee teeter tecne eee eee tE EASAN sees eeneaeeeeeeeeceeaeeeeeeeeeaaeeseeeaaees 91
71. M3 metric screws installed in the front of the chassis under the front bezel The 6 32 standard screws are required for a secondary hard drive All other drives except the primary hard drive use M3 metric screws The HP supplied metric screws are black and the HP supplied standard screws are silver If you are replacing the primary hard drive you must 106 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis remove the four silver and blue 6 32 isolation mounting guide screws from the old hard drive and install them in the new hard drive Figure 7 14 Extra Guide Screw Locations No Guide Screw Device 1 Black M3 Metric Screws All Drives except primary and secondary hard drives 2 Silver 6 32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6 32 standard screws Four are used as guide screws for a secondary hard drive The fifth is used for bezel security see Front Bezel Security on page 94 for more information Z CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not
72. NOTE Not all features listed in this guide are available on all computers Preparation for Disassembly See Routine Care SATA Drive Guidelines and Disassembly Preparation on page 42 for initial safety procedures 1 2 3 4 5 Ta 8 Remove disengage any security devices that prohibit opening the computer Close any open software applications Exit the operating system Remove any diskette compact disc or media card from the computer Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit Disconnect the power cord from the electrical outlet and then from the computer Disconnect all peripheral device cables from the computer As applicable lay the computer down on its side to achieve a safe working position y NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed Z CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit Preparati
73. Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Graphics card is not seated properly or is bad or system board is bad Solution For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Bad option card Solution 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Solving Network Problems 161 Table 8 12 Solving Network Problems Wake on LAN feature is not functioning Cause S5 Maximum Power Saving feature is enabled Solution Disable the S5 Maximum Power Saving option in Computer Setup Select Power gt Hardware Power Management gt S5 Maximum Power Saving S5
74. Reflash the system ROM with the latest BIOS image See the Boot Block Emergency Recovery Mode section of the Desktop Management Guide for more information 2 Replace the system board Red Power LED flashes nine 9 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor 186 Chapter 9 POST Error Messages Table 9 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Red Power LED flashes ten 10 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes 11 eleven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System does not power on None and LEDs are not flashing Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 187 Possible Cause Bad option card The current processor does not support a feature previously
75. T drive cables 66 MT expansion card 60 MT hard drive 72 MT media card reader 69 MT memory 57 MT optical drive 69 SFF drive cables 106 SFF expansion card 100 SFF hard drive 113 SFF media card reader 112 SFF memory 97 SFF optical drive 108 Internet access problems 170 K keyboard cleaning 46 spare part numbers 28 29 30 37 39 keyboard problems 158 L LEDs blinking power 184 blinking PS 2 keyboard 184 locks MT front bezel 54 SFF front bezel 94 Smart Cover Lock 205 M media card reader MT installation 69 MT removal 68 SFF installation 112 SFF removal 111 Media Card Reader problems 148 memory MT installation 57 MT socket population 57 MT specifications 57 SFF installation 97 SFF socket population 97 SFF specifications 97 memory module spare part number memory modules spare part number 33 41 memory problems 164 monitor problems 150 mouse cleaning 47 mouse problems 158 mouse spare part number 27 28 37 MT access panel spare part number 25 31 disassembly preparation 51 fan with guard spare part number 27 fan spare part number 30 57 97 25 31 32 fan baffle assembly removal and replacement 76 front bezel spare part number 24 32 front I O assembly spare part number 26 31 front USB panel removal and replacement 78 heat sink removal and replacement 80 heat sink spare part number 27 30 power supply removal and replacement 88 power supply spare part number 25 30 power swi
76. TA is not available on USDT systems SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are three supported options IDE RAID and AHCI default IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode RAID Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system will crash blue screen RAID volumes may become corrupted if they are booted to after disabling RAID NOTE RAID is not available on USDT systems Removable Media Boot Enables disables ability to boot the system from removable media Default is enabled Max eSATA Speed some models Allows you to choose 1 5 Gbps or 3 0 Gpbs as the maximum eSATA speed By default the speed is limited to 1 5 Gbps for maximum reliability CAUTION Consult your eSATA drive and cable manufacturer before enabling 3 0 Gpbs speed Some drive and cable combinations may not run reliably at 3
77. a t Paar 4 Disconnect the fan control cable 1 from the system board connector labeled CHFAN2 86 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 5 Lift the fan out of the chassis 2 Figure 6 33 Removing the rear fan To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit Rear Chassis Fan 87 Power Supply Description Spare part number Power supply 320W 90 efficient 613764 001 Power supply 320W 613765 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 2 Remove the access panel Computer Access Panel on page 52 3 Disconnect the power cables from the white system board connector labeled PWR and the white system board connector labeled PWRCMD 4 Remove the power cables from the clip on the base pan 5 Remove the four silver Torx T15 screws that connect the power supply to the chassis Figure 6 34 Power supply screws gt 6 Press the tab 1 on the base pan in front of the power supply that holds it in place 88 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 7 Slide the power supply toward the front of the computer 2 rotate toward the fan so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 3 Figure 6 35 Removing the power supply To install the power supply reverse the removal proce
78. a NAAA AARAA NAK ENANAR KAAKAA AENEA aE 48 SATA Hard DIVES iisesveiteeicestescvecdecrirvcewc ouvert tacnenea vida suav eve ia derades caetekave dec suede eedsdadeute eas dea tuecteesteds 49 SATA Hard Drive Cable tcccisancorecessiarsteiataactedsvanncadseteacaccaetstaandencaubansndictauaacdeedsvaandseessuancastenaaasetesian 49 SATA Data Cable cccccccceccccccceeceeeceeeee eee crete eeeee eee aasaaaaaeasaaaacaaaeaeceaeeeeseeeeeeeeeeeeeeeeess 49 SMARTA TA DINGS Gesinde eea ER seats skeet tes tae ns sash desea einen ected cd aad 49 Gable Management sas c iticecenstsidedevecteseletewestsanlelevastebelelovastiweledivarteledivatpbelacsattiaedauattaelededgameadetes 49 Hard Drive Capacities ccccccecceeeeceeececeececceccaaeaeeceeeeeeeeeeeeeeeeeeeeeee cece aaaaaaaaesaaesaeeeeeeeeeeeeeeeeeteeeteees 50 6 Removal and Replacement Procedures Microtower MT Chassis cccccessseeceseseeeeeseeeeeeeeeeeeeeeseeenees 51 Preparation for Disassembly 000 00 cece eeeeeee tere eeeeenee eee eeeeeeeeeeeecaaeaaeeeeceeaaaeeeeseeeeaaeeeeeteeeaaeeseenaaeeees 51 Computer Access Panel si ccccssaddaccsnttnnd dea aa aaa a aaa aaa Aaaa 52 Font BOZel sieaas en a N E tannin dvcsiaaniaccsiadnatdedid alee ghiavaniess 53 Front Bezel S Gubity crssrecisroiri iiini aE AARE EAE A EEA 54 Bozel Blank S nenn a A E E A ag a 56 Memo rera da S T NE 57 DIMMS Kaonienn a R E RE E AA lek eed 57 DDR32SDRAM DIMMS a iessscezsacetscncee Miana Aa N N A 57 Populating DIM
79. a POST delay under Advanced gt Power On The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Solving Hard Drive Problems 145 Nonsystem disk NTLDR missing message Cause The system is trying to start from a diskette that is not bootable The system is trying to start from the hard drive but the hard drive may have been damaged Solution Remove the diskette from the diskette drive 1 Insert a bootable diskette into the diskette drive and restart the computer 2 Check the hard drive format using fdisk If NTFS formatting use a third party reader to evaluate the drive If FAT32 formatting the hard drive cannot be accessed System files missing or not properly installed 1 Insert a bootable diskette into the diskette drive and restart the computer 2 Check the hard drive format using Fdisk If NFTFS formatting use a third party reader to evaluate the drive If FAT32 formatting the hard drive cannot be accessed 3 Install system files for the appropriate operating system Hard drive boot has been disabled in Computer Setup Run the Computer Setup utility and enable the hard drive entry in the Storage
80. able Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Applies the currently selected default settings and clears any established passwords Exit Ignore Changes Exits Computer Setup without applying or saving any changes and Exit Save Changes and Saves changes to system configuration or default settings and exits Computer Setup Exit 12 Chapter 3 Computer Setup F10 Utility Computer Setup Storage YNOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 3 Computer Setup Storage Option Description Device Configuration Lists all installed BIOS controlled storage devices When a device is selected detailed information and options are displayed The following options may be presented Hard Disk Size model firmware version serial number connector color Translation mode ATA disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off Available only w
81. acement thermal material 657239 001 Memory modules PC3 12800 1600 MHz not illustrated 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 Processors include replacement thermal material not illustrated Intel Core i7 processor 3770 3 4 GHz 8 MB L3 cache 95W 688164 001 Intel Core i5 processors 3570 3 4 GHz 6 MB L3 cache 95W 688162 001 3470 3 2 GHz 6 MB L3 cache 95W 687943 001 Intel Core i3 processors 3240 3 4 GHz 3 MB L3 cache 688951 001 3225 3 3 GHz 3 MB L3 cache 55W 689578 001 3220 3 3 GHz 3 MB L3 cache 65W 688950 001 2130 3 4 GHz 3 MB L3 cache 665120 001 2120 3 3 GHz 3 MB L3 cache 638629 001 Intel Pentium processors G870 3 1 GHz 3 MB L3 cache G860 3 0 GHz 3 MB L3 cache 691936 001 G850 2 9 GHz 3 MB L3 cache 655973 001 G640 2 8 GHz 3 MB L3 cache 691935 001 G630 2 7 GHz 3 MB L3 cache 665122 001 Intel Celeron processors G550 2 6 GHz 2 MB L3 cache 691934 001 G540 2 5 GHz 2 MB L3 cache 665119 001 G530T 2 0 GHz 2 MB L3 cache 665118 001 Microtower MT chassis spare parts 25 oN Item Description Spare part number 1 Front I O assembly 646827 001 2 SATA optical drive power cable 646834 001 3 SATA hard drive power cable 646833 001 4 Power switch LED assembly 646828 001 5 SATA cable 18 inch 1 straight end 1 angled end labeled not illustrated 646830 001 6 SATA cable 17 7 inch 2 straight ends 639959 001 DMS 59 to dual VGA cable 463023 001 Adapte
82. age power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves Hard Drive Capacities The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2 tl Drive Partition Capacity Limits Maximum Size File System Controller Type Operating System Partition Drive FAT 32 ATA Windows XP Windows 7 32 GB 2 TB NTFS ATA Windows XP Windows 7 2 TB 2 TB 50 Chapter5 Routine Care SATA Drive Guidelines and Disassembly Preparation 6 Removal and Replacement Procedures Microtower MT Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly Ey
83. age a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 45 46 Chapter 5 Routine Care SATA Drive Guidelines and Disassembly Preparation Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e To clean the mouse body follow the procedures in Cleaning the Computer Case on page 45 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power Supply Fan The power supply fan is a variable speed fan based on the temperature in the power supply A CAUTION The cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Suspend or Off modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Tools and Software Requirements To service the computer you need the following e Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 e Torx T 15 screwdriver with small diameter shank for certain front bezel removal e __ Flat bladed screwdriv
84. ansion slot on the back of the computer chassis Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position Figure 6 7 Opening the Expansion Slot Retainer 60 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card 7 NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis a Figure 6 8 Removing an Expansion Slot Cover Expansion Cards 61 b If you are removing a standard PCI card or PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 6 9 Removing a Standard PCI Expansion Card c Ifyou are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the so
85. aphics card 512 MB 633756 001 SATA power extension cable 634824 001 320 GB 7200 rpm hard drive 2 5 inch SED 635523 001 Intel PRO 1000CT2 NIC includes bracket Small Form Factor SFF chassis spare parts 39 Spare part Description number 636166 001 Card reader 22 in 1 636917 001 USB powered speakers 636921 001 Fan duct 636922 001 Fan 636923 001 SATA power cable 636925 001 Speaker 636926 001 Front I O cable and power switch assembly 636927 001 250 GB 7200 rpm hard drive 636929 001 500 GB 7200 rpm hard drive 636930 001 1 TB 7200 rpm hard drive 637213 001 AMD FirePro 2270 PCle x16 graphics card 512 MB 637591 001 HP FireWire IEEE 1394a PCle x1 card 637995 001 AMD Radeon HD6350 PCle x16 graphics card 512 MB 638629 001 Intel Core i3 2120 3 3 GHz 3 MB L3 cache 638813 001 SATA cable 19 5 inch 2 straight ends 638814 001 SATA cable 25 2 inch 1 straight end 1 angled end 638815 001 Serial port PCI card 638816 001 Hood sensor 638817 001 Printer port PCI card 641471 001 Solenoid lock 642738 001 HP Business Digital Headset 645326 001 Heat sink 645327 001 Chassis fan 645558 001 eSATA port assembly PCI card 646809 001 160 GB Solid state drive SATA3 0 646815 001 Access panel 655973 001 Intel Pentium G850 2 9 GHz 3 MB L3 cache 656792 001 Blu ray BD RW SuperMulti DL Drive 657239 001 System board includes replacement thermal ma
86. ard drive s Recovery Partition The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet Install a working industry standard NIC or change the boot industry standard specifications sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving Memory Problems If you encounter memory problems some common causes and solutions are listed in the following table 164 Chapter 8 Troubleshooting Without Diagnostics Z CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME settings To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module For those systems that s
87. ation The HP logo plate on the front bezel is adjustable for either desktop or tower orientation 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Orient the computer so that its right side is facing down and place the computer in the optional stand Figure 7 40 Changing from Desktop to Tower Orientation EY NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Lock any security devices that were disengaged when the access panel was removed y NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions 132 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 8 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems such as diskette drive hard drive optical drive graphics audio memory and software problems If you encounter problems with the computer refer to the tables in this chapter for probable causes and recommended solutions Ey NOTE For information on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST Error Messages on page 175 Safety and Comfort A WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious i
88. be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup Solution Shut down the computer using the keyboard 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press the Enter key 3 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart 158 Chapter 8 Troubleshooting Without Diagnostics Table 8 10 Solving Mouse Problems continued Mouse does not respond to movement or is too slow Cause Solution Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make Remove roller ball cover from the bottom of the mouse and contact with the ball are dir
89. ber 24 32 front bezel SFF spare part number 33 41 front fan SFF removal and replacement 117 SFF spare partnumber 117 front fan assembly MT spare partnumber 76 front I O and power switch assembly SFF spare part number 120 front I O assembly MT spare part number 78 front I O assembly MT spare part number 26 31 front I O assembly SFF spare part number 35 Front I O cable and power switch assembly SFF spare part number 40 front I O power switch assembly SFF removal and replacement 120 front panel components MT 2 SFF 3 front panel problems 170 front USB panel MT removal and replacement 78 G general problems 136 graphics card spare part number 29 38 grommet hard drive isolation spare part number 27 37 grounding methods 43 guide screws MT location 67 SFF location 107 H hard drive MT installation 72 MT removal 72 proper handling 48 SATA characteristics 49 SFF installation 113 SFF removal 113 spare partnumbers 28 38 hard drive problems 145 hard drive recovery 195 hardware installation problems 160 heat sink MT removal and replacement 80 MT spare part number 80 SFF removal and replacement 123 SFF spare partnumber 123 heat sink MT spare partnumber 27 30 heat sink SFF spare part number 36 40 helpful hints 134 hood sensor SFF removal and replacement 119 SFF spare partnumber 119 spare part number 27 30 36 40 HP Business Digital Headset spare part number 28 37 l installing battery 197 M
90. ble devices to resolve the resource conflict Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Solution 1 Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation NOTE DIMM1 or XMM1 must always be installed On all computers expect the USDT DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 2 Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems 3 If you still cannot resolve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Memory is installed incorrectly or is bad Solution CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed On all computers expect the USDT DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board
91. ce Hidden default is Device Available for e Embedded security device some models e System audio e Network controller NOTE You must disable AMT before trying to hide the network controller e Serial ports some models e Parallel port some models e SATAO e SATA1 e SATA2 some models e SATA3 some models e SATA4 some models USB Security Allows you to set Enabled Disabled default is Enabled for Front USB Ports USB Port 1 USB Port 2 USB Port 3 USB Port 4 e Rear USB Ports o USB Port 1 USB Port 2 USB Port 3 USB Port 4 USB Port 5 o USB Port 6 e Accessory USB Ports gt USB Port 1 o gt USB Port 2 USB Port 3 some models o USB Port 4 some models Slot Security Allows you to disable any PCI or PCI Express slot Default is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled Computer Setup F10 Utilities 17 Table 3 4 Computer Setup Security continued System IDs Allows you to set e Asset tag 18 byte identifier a property identification number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST e Universal Unique Identifier UUID number The UUID can only be updated
92. cessor not installed 1 Check to see that the processor is present times once every second not an indicator of bad followed by a two second processor 2 Reseat the processor pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes four 4 Power failure power 1 Open the hood and ensure the 4 or 6 wire times once every second supply is overloaded power supply cable is seated into the followed by a two second connector on the system board pause Beeps stop after fifth OR iteration but LEDs continue 2 Check if a device is causing the problem by until problem is solved The incorrect external removing ALL attached devices such as power supply adapter is hard diskette or optical drives and being used on the USDT expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one ata time to ensure all devices are functioning properly 3 Replace the power supply 4 Replace the system board OR The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied USDT power supply adapter Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 185 Table 9 2 Diagnostic Front Panel LEDs and Audible Codes c
93. ck and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the computer cover or access panel Z CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 10 for information on backing up the CMOS settings 190 Chapter 10 Password Security and Resetting CMOS 4 Locate press and hold the CMOS button in for five seconds Ey NOTE Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected Figure 10 1 CMOS button y NOTE For assistance locating the CMOS button and other system board components see the Illustrated Parts amp
94. cket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 6 10 Removing a PCI Express x16 Expansion Card 6 Store the removed card in anti static packaging 62 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board Figure 6 11 Installing an Expansion Card Ey NOTE When installing an expansion card press firmly on the card so that the whole 10 11 12 13 14 connector seats properly in the expansion card slot Rotate the slot cover retention latch back in place to secure the expansion card Connect external cables to the installed card if needed Connect internal cables to the system board if needed Replace the computer access panel Reconnect the power cord and turn
95. cs controller was upgraded the correct graphics Install the video drivers included in the upgrade kit drivers may not be loaded Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor 1 Be sure the monitor cable is securely connected to the may be incorrectly adjusted computer 2 In atwo monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Solution Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh
96. d 2 to remove it from the chassis Figure 6 30 Removing the power switch LED F 7 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis Power Switch LED Assembly 79 Heat sink Description Spare part number Heat sink 645326 001 A WARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 2 Remove the computer access panel Computer Access Panel on page 52 3 Remove the front fan Front Fan Assembly on page 76 4 Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board N CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage to them may require replacing the system board beH Zz 01 0102 38q ZO000TSPLS Nd 10PY A f M HA D 7 7 5 s T E To 2a 2 80 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 5 Lift the heat sink from atop the processor When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retaining screws should be t
97. d tray CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board YNOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Processor 127 Power Supply Description Spare part number Power supply 90 efficient 613762 001 Power supply standard 613763 001 A WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer The rotating power supply is located at the rear of the chassis It is held in place by a bracket no screws are used WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer Prepare the computer for disassembly Preparation for Disassembly on page 91 Remove the access panel Access Panel
98. ded to the document 4 Save the document e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive installed in your computer Ey NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number each disc before inserting it into the optical drive of the computer To create a backup using Backup and Restore follow these steps Ey NOTE Be sure that the computer is connected to AC power before you start the backup process Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Ey NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information Windows 7 Backup and Recovery 193 Performing a recovery In case of system failure or instability the computer
99. der the computer attempts to boot from the media card Cause The inserted media card has boot capability Solution If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process Solving Media Card Reader Problems 149 Solving Display Problems If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Table 8 6 Solving Display Problems Blank screen no video Cause Monitor is not turned on and the monitor light is not on Bad monitor Solution Turn on the monitor and check that the monitor light is on Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and if set type your password System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by eight beeps Reflash the system ROM with the latest BIOS image You are using a fixed sync monitor and it will not sync at the resolution chosen Computer is in standby mode Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Press the power button to resu
100. different country See the documentation that came with the DVD drive Decoder software is not installed Install decoder software Solving CD ROM and DVD Problems 167 Table 8 15 Solving CD ROM and DVD Problems continued Movie will not play in the DVD drive Cause Solution Damaged media Replace media Movie rating locked out by parental lock Use DVD software to remove parental lock Media installed upside down Reinstall media Cannot eject compact disc tray load unit Cause Solution Disc not properly seated in the drive Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Solution Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to Wait at least 30 seconds to let the DVD ROM drive determine the type of media played such as audio or video determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device
101. disassembly Preparation for Disassembly on page 51 Remove the computer access panel Computer Access Panel on page 52 Remove the front bezel Front Bezel on page 53 Remove the front fan Front Fan Assembly on page 76 a es ee Disconnect the three front I O cables yellow green and blue from the system board connectors FRONT USB FRONT USB2 and FRONT AUD 6 Remove the Torx T15 screw that secures the assembly to the chassis Figure 6 28 ee the front I O screw 7 Rotate the left side of the assembly to the right Figure 6 29 Removing the front I O esSmbly 8 Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis To reinstall the assembly reverse the removal procedure 78 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Power Switch LED Assembly Description Spare part number Power switch LED assembly 646828 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 Remove the access panel Computer Access Panel on page 52 Remove the front bezel Front Bezel on page 53 Remove the front fan Front Fan Assembly on page 76 Disconnect the cable from the system board connector labeled PB LED oe om fe With the computer on its side press on the tabs on the bottom of the assembly 1 to disengage the assembly from the chassis and then rotate the bottom of the assembly upwar
102. diskette problems 142 DisplayPort cable spare partnumber 29 39 DisplayPort cable not illustrated spare partnumber 26 35 DMS 59 to dual VGA cable spare partnumber 29 39 DMS 59 to dual VGA cable not illustrated spare partnumber 26 35 drives MT cable connections 66 MT installation 66 MT locations 68 SFF cable connections 106 SFF installation 106 SFF locations 106 E electrostatic discharge ESD 42 preventing damage 43 Index 213 error codes 175 184 messages 176 eSATA port expansion spare part number 31 40 eSATA port assembly spare part number 28 37 expansion card MT installation 60 MT removal 60 SFF installation 100 SFF removal 100 expansion slot cover MT removal 61 SFF removal 101 external USB webcam spare part number 28 37 F F11 recovery 195 FailSafe Key 205 fan MT spare part number 86 fan duct SFF removal and replacement 116 SFF spare partnumber 116 fan duct SFF spare part number 36 40 fan with guard MT spare partnumber 27 fan MT spare partnumber 30 fan power supply 47 fan SFF spare part number 36 40 fan baffle assembly MT removal and replacement 76 FireWire card spare part number 30 40 flash drive problems 169 flashing LEDs 184 front bezel MT blank removal 56 MT removal 53 MT security 54 MT spare part number 53 removing blanks 96 214 Index SFF removal and replacement 93 SFF security 94 SFF spare partnumber 93 front bezel MT spare partnum
103. dure Power Supply 89 System Board Description Spare part number System board includes thermal material 657239 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 Remove the access panel Computer Access Panel on page 52 Remove the front fan assembly Front Fan Assembly on page 76 2 6 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules Memory on page 57 e Expansion cards Expansion Cards on page 60 e Heat sink Heat sink on page 80 e Processor Processor on page 82 5 Disconnect all cables connected to the system board noting their location for reinstallation 6 Remove the eight Torx T15 screws that secure the system board to the chassis 7 Slide the system board toward the front of the computer to disengage the I O panel lift the rear of the system board up at an angle and then lift the system board out of the computer When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes Ey NOTE When replacing the system board you must change the chassis serial number in the BIOS 90 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 7 Removal and Replacement Procedures Small Form Factor SFF Chassis
104. e are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive Drives 109 9 Ey NOTE The power cable for the optical drive is a three headed cable that is routed from the 10 A CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 11 12 13 14 Connect the power cable and data cable to the rear of the optical drive system board to the hard drive then to the rear of the optical drive Rotate the drive cage back down to its normal position Replace the front bezel if removed and access panel If the computer was on a stand replace the stand Reconnect the power cord and turn on the computer Lock any security devices that were disengaged when the access panel was removed 110 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Removing a 3 5 inch Drive from a Drive Bay Z CAUTION All removable media should be taken out of a drive before removing the drive from the computer The 3 5 inch drive is located underneath the 5 25 inch drive You must remove the 5 25 inch drive before removing the 3 5 inch drive 1 Follow the procedure in Removing a 5 25 inch Drive from a Drive Bay on page 10
105. e computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 4 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position Figure 7 7 Opening the Expansion Slot Retainer 100 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card Ey NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a Ifyou are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 7 8 Removing an Expansion Slot Cover b If you are removing a standard PCI card or PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure not to scrape the card against the other components Figure 7 9 Removing a Standard PCI Expa
106. e drive Figure 6 21 Installing Isolation Mounting Guide Screws in a 3 5 inch Drive e If you are installing a 2 5 inch hard drive Slide the drive into the bay adapter bracket ensuring the connector on the drive is fully inserted into the connector on the adapter bracket Figure 6 22 Sliding the 2 5 inch Drive in the Adapter Bracket Drives 73 Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive Figure 6 23 Securing the Drive in the Adapter Bracket Install four 6 32 silver and blue isolation mounting guide screws in the adapter bracket two on each side of the bracket Figure 6 24 Installing Isolation Mounting Guide Screws in the Adapter Bracket 74 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 5 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place The bottom bay is for the primary hard drive The upper bay is for an optional secondary hard drive Figure 6 25 Sliding a Hard Drive into the Drive Bay Connect the power cable and data cable to the back of the hard drive Ey NOTE The power cable for the hard drives is a two headed cable that is routed from the 6 system board to the rear of the hard drive bays If installing a new drive connect the opposite end of the data cable to the app
107. e socket are very fragile and any damage to them may require replacing the system board Ey NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files 84 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Speaker Description Spare part number Speaker 645330 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 Remove the access panel Computer Access Panel on page 52 Remove the front fan assembly Front Fan Assembly on page 76 Disconnect the speaker wire from the system board connector labeled SPKR oe p p From the inside of the chassis remove the two silver Torx T15 screws 1 that secure the speaker to the chassis 6 Rotate the top of the speaker downward 2 and then remove it from the chassis Figure 6 31 Removing the speaker To replace the speaker reverse the removal procedures Speaker 85 Rear Chassis Fan Description Spare part number Rear chassis fan 636922 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 2 Remove the access panel Computer Access Panel on page 52 3 Remove the four silver Phillips screws that secure the fan to the chassis Figure 6 32 Rear fan screws 7 aa
108. e with the network Cause Network drivers are not loaded or driver parameters do not match current configuration Solution Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network icon in the Control Panel and configure the network controller Network controller stopped working when an expansion board was added to the computer Cause Network controller interrupt is shared with an expansion board Solution Under the Computer Setup Advanced menu change the resource settings for the board Solving Network Problems 163 Table 8 12 Solving Network Problems continued Network controller stopped working when an expansion board was added to the computer Cause Solution The network controller requires drivers Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The expansion board installed is a network card NIC and Under the Computer Setup Advanced menu change the conflicts with the embedded NIC resource settings for the board Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set created from the h
109. ecovery is complete tap Finish to restart the computer Using a Windows 7 operating system DVD purchased separately If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must use System Recovery discs that you can obtain from HP Support to reboot the computer and repair the operating system Make sure that your most recent backup stored on discs or on an external drive is easily accessible A CAUTION All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD follow these steps Windows 7 Backup and Recovery 195 Ey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer aS oS SS 6S Follow the on screen instructions 196 Chapter11 Backup and Recovery A Battery Replacement The battery that comes with the computer provides power to the real time clock When replacing the battery use a battery equivalen
110. eplacement 125 SATA cable spare part number 35 SATA drive cable spare part number 35 solenoid lock spare part number 36 speaker removal and replacement 122 speaker spare part number 36 40 system board removal and replacement 130 system board spare part number 33 40 Smart Cover Lock 205 software problems 173 servicing computer 47 solenoid lock spare part number 27 30 40 solenoid lock SFF spare part number 36 solid state drive spare part number 28 38 spare part number tamper resistant wrench 47 Torx T 15 screwdriver 47 speaker MT removal and replacement 85 MT spare part number 85 SFF removal and replacement 122 SFF spare part number 122 speaker MT spare part number 27 31 speaker SFF spare part number 36 40 specifications computer 210 212 MT memory 57 SFF memory 97 static electricity 42 system board MT removal and replacement 90 MT spare partnumber 90 SATA connectors 49 SFF removal and replacement 130 SFF spare part number 130 system board connections MT 64 SFF 104 system board MT spare part number 25 31 system board SFF spare part number 33 40 T tamper proof screws tool 47 temperature control 45 tools servicing 47 Torx T15 screwdriver 47 tower orientation 132 U unlocking access panel 205 USB powered speakers spare part number 27 30 37 40 V ventilation proper 45 WwW Wake on LAN feature 162 Windows 7 operating system DVD 195 Index 217
111. er may sometimes be used in place of the Torx screwdriver e Phillips 2 screwdriver e Diagnostics software e HP tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or HP tamper resistant bits Smart Cover FailSafe Key PN 166527 002 Screws The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations Z CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Service Considerations 47 Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their prop
112. er MEBx execution Description DIMM1 or XMM1 is not installed Recommended action Make sure there is a memory module in the black DIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly 1 Try a different USB key device for provisioning 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware 1 Recreate the provisioning file using third party management console s
113. er location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares e If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care e Donot remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU e Avoid dropping drives from any height onto any surface e Ifyou are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 42 e Do not use excessive force when inserting a drive e Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium Coin Cell Battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are
114. es are stressful on the graphics subsystem Solution 2 3 Close unnecessary applications to free up memory Add more memory Some applications run in the background and can be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup go to Start gt Run Windows XP or Start gt All Programs gt Accessories gt Run Windows 7 and type msconfig On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application Add more memory Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor Solution 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure t
115. es and solutions for power problems are listed in the following table Table 8 2 Solving Power Problems Power supply shuts down intermittently Cause Solution Voltage selector switch on rear of computer chassis some Select the proper AC voltage using the selector switch models not switched to correct line voltage 115V or 230V Power supply will not turn on because of internal power Contact an authorized service provider to replace the power supply fault supply Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open hood press power button and see if the OR processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system The heat sink is not properly attached to the processor board header 3 If fan is plugged in but is not spinning then replace the heat sink fan assembly 4 Contact an authorized reseller or service provider 140 Chapter 8 Troubleshooting Without Diagnostics Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop a
116. essing Disk Image ISO Files 0 0 0 ieee ein nnn i nee eee NERAKA ANA FENAN ERRANEN 9 3 Computer Setup F10 HIG seccviscssccscvtccecseneviecate tenes tisecwteces eewecetcosies etwmcedcaeesbietatccees timation evmecaccdeaevenietetaaes 10 Computer Setup F10 Utilities 22 00 eee e cece eceeeeeeeeeeeeeeaaeseceeeeeseaaeeccaeeeeseneeeseaaeseseneeeesaeeseeeeeeesaaees 10 Using Computer Setup F10 Utilities oe eee e ene reer ee teaaeeeeeeteeaeeeeeeeeeaaes 11 Computer Setup File snares neinna aiaa aaa a ea e aa aaa aN 12 Computer Setup Storage c ceccccccceeceeeeeeeeeeeeeaeeaaeaeeeeeeeeeeeeeeseedeneaaeaeseeeeeteeeeeeeeetees 13 Computer SetuP Seurtly sses E a ARRA REE EEEE EREE eae 16 Computer Setup POWEM sicticvicsssdiewaaaddnsciebadanctedsesancuantvnnsaadadaanenadadaeesensadauganenandaaedsvaataads 20 Computer Setup AdVanced 0 20 22 ccc cee ceeeeeee cece eeeneeaecaeeeeeeeeeeeeeeeteesecseaaaaaaaaaaeaeeeeeeeeeeeneees 21 Recovering the Configuration Settings 2 0 0 ccc eeeeee cern eee ee eenne eee eeeeeneeeeeeeeaaeeeseeeeaeeeeseeeianeeeenaees 23 A Illustrated parts catalog az cies siccc isis seccevivcecsckcetnmenssedkevivencacsneevipnenddoned RAA r NSAR Akana En Aana 24 Microtower MT chassis Spare Parts ooeerssrssesiiiiiieiiieiiinn aikkia nenin 24 Computer major components ccccccceeeeeeeeeeeeeeceeeaaeeeeeeeeeeeeeeeeeeeccceaeaaeeeeeeeeeeeeeeeeeieeed 24 P a E PETE Y N A N TEA T E O T 26 Misc parts soc cadiecea
117. etie ttnt tintua eee tE AAAA AEE EEEEAAEE EEE EA AEE EE EEn n EEEE nanan 44 Recommended Materials and Equipment eccccceeeeeeeeeeeeeeeecncaecaeeeeeeeeeeeteeeeeeeeaes 44 Operating Guidelines suc sietecestpivdeteeneeiacedeest pneeeeetivied Mattie neecetpaeerteneedediont AAE AEA AARAA 45 ROWING Caeira aa a a aaa aa aaa e aaa a Naa aaa aada dai 45 General Cleaning Safety Precautions aaeesseeesssrreeeerrreerernesstinnnaesninnnnaiannnaannnnnaaaaannaaenna 45 Cleaning the Computer Case rassinn Ne EAN 45 Cleaning the Keyboard 00 00 00 cece eee etcn eee etter tree teeta ane eee eeeeaaaeeeeeeeesaaeeeeeeeeeneeeeeeseeenaaes 46 Cleaning the Monitor cctiis iced ie caces tinted deetetee need dis ieee Wee dined 46 Cleaning the MOUSE x ccccesssctetecas peneendtane vd lutadiacsvbligastanvdendecseenvtetacaersaucuecaeeeendiadaee aeneteesds 47 Service Considerations ccccccceccee cee ee eee e eect ete c eae eaaaaaaeaaecaeecaeeeeeeeeeeeeeeeeeeeeeeceesecceecccceccieeeeeeeeeeees 47 Power S pply Fall swseeecercctinascecbekatacevcecvieviaedcavas sac sect a EEE aE EEEE 47 Tools and Software Requirements cccecceceeceeeceeeceeeeceaaeaaaecaeccaecaeeceeeeeeeeeeeeeeeeeeeeeeess 47 SCKOWS ainena e A a EA aR E aa Aa a A AEKA e Eaa Aaa eaaa Aaa Ea Ken AAEE E aaa naana 47 Cables and CoOnne ctons sses a EA a E erie AEA 48 Hard DiIVOS osetinai aiea eaii e aaa a a a 48 Lithium Coin Cell Battery 00 eee eri eee e eee nenn
118. ette type for the drive type Check the type of drive that you are using and use the correct diskette type You are reading the wrong drive Check the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Solving Diskette Problems 143 Invalid system disk message is displayed Cause Solution A diskette that does not contain the system files needed to When drive activity stops remove the diskette and press the start the computer has been inserted in the drive Spacebar The computer should start up Diskette error has occurred Restart the computer by pressing the power button Cannot Boot to Diskette Cause Solution Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup 1 Run Computer Setup and enable USB device in Storage gt Boot Order 2 Run Computer Setup and enable USB device in Storage gt Storage Options gt Removable Media Boot NOTE Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command Network server mode is enabled in Computer Setup Run Computer Setup and disable Network Server Mode in Security gt Password Options 144 Chapter 8 Troubleshooting Without Diagnostics Solving Hard Drive Problems Table 8 4 Solving Hard Drive Problems Hard drive error occurs Cause Hard disk has bad sectors or has failed Solution
119. etting CMOS 188 password jumper 188 restoring the hard drive 195 rubber foot spare partnumber 36 S safety and comfort 133 safety precautions cleaning 45 SATA connectors on system board 49 data cable pinouts 49 hard drive characteristics 49 SATA cable SFF spare part number 35 SATA drive cable SFF spare part number 35 SATA hard drive cable MT spare part number 26 31 SATA optical drive cable MT spare part number 26 31 screws correct size 47 security MT front bezel 54 SFF front bezel 94 Smart Cover Lock 205 serial number locations 6 serial port expansion spare part number 30 40 serial port spare partnumber 27 37 service considerations 47 setup password 188 SFF access panel spare part number 33 40 chassis fan spare part number 40 disassembly preparation 91 fan duct removal and replacement 116 fan duct spare part number 36 40 fan spare partnumber 36 front bezel removal and replacement 92 93 front bezel spare part number 33 41 front fan removal and replacement 117 front I O assembly spare part number 35 Front I O cable and power switch assembly spare part number 40 front I O power switch assembly removal and replacement 120 heat sink removal and replacement 123 heat sink spare part number 36 40 hood sensor removal and replacement 119 power supply removal and replacement 128 power supply spare part number 33 39 preparation for disassembly 91 processor removal and r
120. eyboard body follow the procedures described in Cleaning the Computer Case on page 45 When cleaning debris from under the keys review all rules in General Cleaning Safety Precautions on page 45 before following these procedures CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets Z CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and dam
121. f connected or disconnect headphones or external speakers Table 8 7 Solving Audio Problems continued Sound does not come out of the speaker or headphones Cause Computer is in standby mode Internal speaker is disabled in Computer Setup The application is set to use a different audio device than speakers Some applications can select which audio output device is used Solution Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Enable the internal speaker in Computer Setup Select Advanced gt Device Options gt Internal Speaker Some graphics cards support audio over the DisplayPort connection so multiple audio devices may be listed in Device Manager Make sure the correct device is being used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Solution Plug the headphones into the headphone connector o
122. fan is not connected or may have malfunctioned 1 Reseat CPU or chassis fan 2 Reseat fan cable 3 Replace CPU or chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may have malfunctioned 14 Reseat power supply fan 2 Reseat fan cable 3 Replace power supply fan 178 Chapter 9 POST Error Messages Table 9 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 601 Diskette Controller Error 605 Diskette Drive Type Error Diskette controller circuitry or floppy drive circuitry incorrect Mismatch in drive type 1 Check and or replace cables 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 188 3 Replace diskette drive 4 Replace the system board 1 Disconnect any other diskette controller devices tape drives 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 188 660 Display cache is detected unreliable 912 Computer Cover Has Been Removed Since Last System Startup Integrated graphics controller display cache is not working properly and will be disabled Computer cover was removed since last system startup Replace system board if minimal graphics degrading is an issue No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace
123. fore installing a drive To remove a bezel blank 1 Remove the access panel Computer Access Panel on page 52 2 Remove the front bezel Front Bezel on page 53 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 6 5 Removing a Bezel Blank 56 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Memory Description Spare part number 8 GB PC3 12800 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs Z CAUTION This product DOES NOT support DDR3 Ultra Low Voltage DDR3U memory The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be e __industry standard 240 pin e unbuffered non
124. fter fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Open the hood and ensure the 4 or 6 wire power supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board The incorrect external power supply adapter is being used on The USDT power supply adapter must be at 135W and use the USDT the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied USDT power supply adapter Solving Power Problems 141 Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table NOTE The computer does not support internal diskette drives Only USB diskette drives are supported Ey NOTE You may need to reconfigure the computer whe
125. g 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz 210 Appendix E Specifications Table E 1 Specifications continued Standard Efficiency 320W High Efficiency 320W active PFC 87 90 87 efficient at 20 50 100 load Rated Input Current 5 5A 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch MT Specifications 211 SFF Specifications Table E 2 Specifications Chassis in the desktop position Height 4 0 in 10 0 cm Width 13 3 in 33 8 cm Depth 14 9 in 37 9 cm Approximate Weight 16 7 Ib 7 6 kg Weight Supported maximum distributed load in desktop position 77 b 35 kg Tempera
126. g and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Routine Care General Cleaning Safety Precautions i 2
127. gesecs cies steckerdsaecanen iea E E E O EEO R 27 Mise DOAMAS aiiin cinavenscedadcahadaacsudesdas uadassedcqadys sacna denenacnecwecsdansadateccssaanasadeueaye 29 Sequential part number listing cccccceccceceeeeeeeeeeeeee eee eeeeecaaeeaaeeaeeeeeeeeeeeeeeeeeeeeeeeeeeeees 29 Small Form Factor SFF chassis spare parts 0 ccccccceeseeeeceeeeneeeeeeeaaeeeeeeeaeeeeeseeaaeeeeeeenaeeeeeseaas 33 Computer Major components 0 00 2 0 ccccceccece cee ceeeeeeeeeeeeee tec eeeeaeecaecaeaeaaeaaaeaaecaeeeeeeeeeeeeeeeeeess 33 Cables sm avachicencaetecdatedeaenag ined EE A e E aelic tea needs E EE 35 MISCPAMS iaraa aa aa aaa aa a aaa a aAa 36 DIVES iiis onia aai eaa a a i aa a aa a aa 38 Mis D ardS asnan A A E A A AE 38 Sequential part number listing cece ee eceeeeeeeecnee case eeeeeeeeeeeeeeeeeeeesecseecaeeaaaaaecaeeeeeeeeeeeeeess 39 5 Routine Care SATA Drive Guidelines and Disassembly Preparation ccceeceeeeeeeeeeeeeeeeeeeeeees 42 Electrostatic Discharge Information ccccecceceeecee eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneaaeeeeseeeaaeeeeeeeaaeeseneaeees 42 Generating Sta aieeaa iiaea eA Er Aaaa KeA AEEA EAEAN TE EERE 42 Preventing Electrostatic Damage to Equipment sessssssssrrrrssseserrrsrstrrirrrsssrrtrrnsssreerenns 43 Personal Grounding Methods and Equipment 0 ccccecceeeeeeeeeeeeeeeceeaeceeeeeeeeeeeeeeeees 43 Grounding the Work Area uu ccccceceee eee etnie eee ee
128. gt Boot Order list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive s controller is not listed first in the Boot Order Computer will not boot from hard drive Cause The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and select Storage gt Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Solution Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Hard Drive s Emulation Type is set to None Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage gt Device Configuration Hard drive is damaged 146 Chapter 8 Troubleshooting Without Diagnostics Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appendix A POST Error Messages on page 175 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Computer seems to be locked up Cause Solution
129. hat the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs Delete any TSRs that you do not need are installed You have run out of memory for the application Check the memory requirements for the application or add more memory to the computer Solving Memory Problems 165 Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Processor Problems If you encounter processor problems common causes and solutions are listed in the following table Table 8 14 Solving Processor Problems Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause
130. he fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heat sink fan assembly 4 Contact an authorized reseller or service provider 138 Chapter 8 Troubleshooting Without Diagnostics System does not power on and the LEDs on the front of the computer are not flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector located on the rear of the power supply on some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness 5 Ifthe 5V_aux light on the system board is off then replace the power supply 6 Replace the system board Solving General Problems 139 Solving Power Problems Common caus
131. he operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the access panel and front bezel 7 Remove one of the five silver 6 32 standard screws located on the front of the chassis behind the bezel Figure 7 3 Retrieving the Front Bezel Security Screw 8 Replace the front bezel 94 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 9 Install the security screw next to the middle front bezel release tab to secure the front bezel in place Figure 7 4 Installing the Front Bezel Security Screw l i 10 Replace the access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed Front Bezel Security 95 Bezel Blanks Description Spare part number 3 5 inch bezel blank 583653 001 5 25 inch bezel blank optical drive 570838 001 On some models there are bezel blanks covering the 3 5 inch and 5 25 inch external drive bays that need
132. he screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit Preparation for Disassembly 91 Access Panel Description Spare part number Access panel 646815 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Ifthe computer is on a stand remove the computer from the stand 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 7 1 Removing the access panel To install the access panel reverse the removal procedure 92 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Front Bezel Description Spare part number Front bezel 687950 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 7 2 Removing the front bezel To install the front bezel reverse the removal procedure Front Bezel 93 Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP To install the security screw 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through t
133. hen the drive translation mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible CD ROM Model firmware version serial number connector color not included for USB CD ROM SSD Life Used SMART ATA disks only Diskette Model and firmware version NOTE Displays for USB diskette drives Default Values ATA disks only See Translation Mode above for details SATA Defaults Computer Setup F10 Utilities 13 Table 3 3 Computer Setup Storage continued Storage Options eSATA Port some models Allows you to set a SATA port as an eSATA port for use with an external drive Default is enabled This setting affects only the port with the black connector labeled as eSATA on the system board This port should have the eSATA back panel connector attached to use eSATA drives For more information see the eSATA white paper at www hp com NOTE eSA
134. here is always voltage applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Helpful Hints 135 Solving General Problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact an authorized dealer or reseller WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 8 1 Solving General Problems Computer appears locked up and will not turn off when the power button is pressed Cause Solution Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to USB keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will sh
135. ice parameters or melt silicon junctions Generating Static The following table shows that e Different activities generate different amounts of static electricity e Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V 42 Chapter5 Routine Care SATA Drive Guidelines and Disassembly Preparation Removing DIPs from vinyl tray 2 000 V 4 000 V 11 500 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam Ey NOTE 700 volts can degrade a product Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at s
136. ightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Heat sink 81 Processor Description Spare part number Intel Core i7 processor 3770 3 4 GHz 8 MB L3 cache 95W 688164 001 Intel Core i5 processors 3570 3 4 GHz 6 MB L3 cache 95W 688162 001 3470 3 2 GHz 6 MB L3 cache 95W 687943 001 Intel Core i3 processors 3240 3 4 GHz 3 MB L3 cache 688951 001 3225 3 3 GHz 3 MB L3 cache 55W 689578 001 3220 3 3 GHz 3 MB L3 cache 65W 688950 001 2130 3 4 GHz 3 MB L3 cache 665120 001 2120 3 3 GHz 3 MB L3 cache 638629 001 Intel Pentium processors G870 3 1 GHz 3 MB L3 cache G860 3 0 GHz 3 MB L3 cache 691936 001 G850 2 9 GHz 3 MB L3 cache 655973 001 G640 2 8 GHz 3 MB L3 cache 691935 001 G630 2 7 GHz 3 MB L3 cache 665122 001 Intel Celeron processors G550 2 6 GHz 2 MB L3 cache 691934 001 G540 2 5 GHz 2 MB L3 cache 665119 001 G530T 2 0 GHz 2 MB L3 cache 665118 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 Remove the access panel Computer Access Panel on page 52 Remove the heat sink Heat sink on page 80 Rotate the locking lever to its full open position 1 oe ee N Raise and rotate the microprocessor
137. ill operate in dual channel mode e The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs Z CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module socke
138. ing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided Ey NOTE The carrier must be locked for power to be supplied to the hard drive 204 Appendix B Removing and Replacing a Removable 3 5 inch SATA Hard Drive C Unlocking the Smart Cover Lock Ef NOTE The Smart Cover Lock is an optional feature included on some models only The Smart Cover Lock is a software controllable cover lock controlled by the setup password This lock prevents unauthorized access to the internal components The computer ships with the Smart Cover Lock in the unlocked position For more information about locking the Smart Cover Lock refer to the Desktop Management Guide Smart Cover FailSafe Key If you enable the Smart Cover Lock and cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key to open the computer cover You will need the key to access the internal computer components in any of the following circumstances e Power outage e Startup failure e PC component for example processor or power supply failure e Forgotten password Ey NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key e Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key e
139. install the drivers for each of the devices If prompted for the i386 directory replace the path specification with C i1386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the Monitor Display Windows systems If you wish you can select or change the monitor model refresh rates screen resolution color settings font sizes and power management settings To do so right click on the Windows Desktop then click Personalize in Windows 7 or Properties in Windows XP to change display settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Chapter 2 Installing and Customizing the Software Launching Windows XP from Windows 7 Windows XP Mode for Windows 7 allows you to install and launch Windows XP applications from the Windows 7 taskbar This feature is available on some computer models only To set up from a pre installed Windows 7 desktop click Start gt Windows Virtual PC gt Virtual Windows XP and follow the instructions on the screen Accessing Disk Image ISO Fi
140. ive 4 Primary 3 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Removing a 5 25 inch or 3 5 inch Drive from a Drive Bay CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 Remove the access panel Computer Access Panel on page 52 2 3 Remove the front bezel Front Bezel on page 53 4 Disconnect the drive cables as indicated in the following illustrations Z CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable a Ifyou are removing an optical drive disconnect the power cable and data cable from the back of the drive 68 Chapter6 Removal and Replacement Procedures Microtower MT Chassis b Ifyou are removing a media card reader disconnect the USB cable from the system board Figure 6 15 Disconnecting the Media Card Reader USB Cable 5 A latch drive bracket with release tabs secures the drives in the drive bay Lift the release tab on the latch drive bracket 1 for the drive you want to remove then slide the drive from its drive bay 2 Figure 6 16 Removing the Drives Installing a 5 25 inch or 3 5 inch Drive
141. ivers loaded When booting the operating system use Last Known Configuration Safety and Comfort 133 e Refer to the comprehensive online technical support at http www hp com support e Refer to Helpful Hints on page 134 in this guide To assist you in resolving problems online HP Instant Support Professional Edition provides you with self solve diagnostics If you need to contact HP support use HP Instant Support Professional Edition s online chat feature Access HP Instant Support Professional Edition at htto www hp com go ispe Access the Business Support Center BSC at http Awww hp com go bizsupport for the latest online support information software and drivers proactive notification and worldwide community of peers and HP experts If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service call is handled properly e Be in front of your computer when you call e Write down the computer serial number product ID number and monitor serial number before calling e Spend time troubleshooting the problem with the service technician e Remove any hardware that was recently added to your system e Remove any software that was recently installed e Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in HP Backup and Recovery Manager CAUTION Restoring the system will erase all data
142. kette or remove the write protection Writing to the wrong drive Check the drive letter in the path statement 142 Chapter 8 Troubleshooting Without Diagnostics Table 8 3 Solving Diskette Problems continued Diskette drive cannot write to a diskette Cause Solution Not enough space is left on the diskette 1 Use another diskette 2 Delete unneeded files from diskette Diskette is damaged Replace the damaged disk Cannot format diskette Cause Solution Invalid media reported When formatting a disk in MS DOS you may need to specify diskette capacity For example to format a 1 44 MB diskette type the following command at the MS DOS prompt FORMAT A F 1440 Disk may be write protected Open the locking device on the diskette Legacy diskette writes are disabled in Computer Setup Enter Computer Setup and enable Legacy Diskette Write in Storage gt Storage Options A problem has occurred with a disk transaction Cause Solution The directory structure is bad or there is a problem with a In Microsoft Windows XP right click Start click Explore file and select a drive Select File gt Properties gt Tools Under Error checking click Check Now In Windows 7 right click Start click Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Diskette drive cannot read a diskette Cause Solution You are using the wrong disk
143. l component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss OS management of Embedded Security Device some models enable disable This option allows the user to limit operating system control of the Embedded Security Device Changing this setting requires turning the computer off and then back on This option allows the user to limit OS control of the Embedded Security Device Default is enabled This option is automatically disabled if Trusted Execution Technology is enabled Reset of Embedded Security Device through OS some models enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Changing this setting requires turning the computer off and then back on Default is disabled NOTE To enable this option a Setup password must be set DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock featu
144. les There are disk image files ISO files included on your PC that contain the installation software for additional software These CD image files are located in the folder C SWSetup ISOs Each iso file can be burned to CD media to create an installation CD It is recommended that these disks be created and the software installed in order to get the most from your PC The software and image file names are e Corel WinDVD SD and BD installation software for WinDVD used to play DVD movies e HP Insight Diagnostics OR Vision Diagnostics software to perform diagnostic activities on your PC Launching Windows XP from Windows 7 9 3 Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10 Utility to do the following Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives optical drives or USB flash media devices Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set the system to Q always Quick Boot default Q periodically Full Boot from every 1 to 30 days or OY always Full Boot Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST
145. lot Rotate the slot cover retention latch back in place to secure the expansion card Connect external cables to the installed card if needed Connect internal cables to the system board if needed Replace the computer access panel If the computer was on a stand replace the stand Reconnect the power cord and turn on the computer Lock any security devices that were disengaged when the access panel was removed Reconfigure the computer if necessary Expansion Card 103 System Board Connections Refer to the following illustration and table to identify the system board connectors for your model Figure 7 12 System Board Connections Table 7 1 System Board Connections No System Board Connector System Board Label Color Component 1 DIMM4 Channel A DIMM4 white Memory Module 2 DIMM3 Channel A DIMM3 black Memory Module 3 DIMM2 Channel B DIMM2 white Memory Module 4 DIMM1 Channel B DIMM1 black Memory Module 5 Power SATAPWR1 black unused 6 Power SATAPWR1 black SATA Optical and Hard Drives 7 SATA 3 0 SATAO dark blue 1st Hard Drive 8 SATA 2 0 SATA1 white 2nd Hard Drive or 2nd Optical Drive if an eSATA Adapter Cable exists 9 SATA 2 0 SATA2 white 1st Optical Drive 10 eSATA ESATA black eSATA Adapter Cable or 2nd Optical Drive 11 Parallel Port PAR black Parallel Port 12 Serial Port COMB black Serial Port 13 USB MEDIA black USB Device such as a Media Card Reader 14 Hood Lock
146. lt is disabled Press the ESC key for Startup Menu Enable Disable Default is enabled Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Off causes the computer to remain powered off when power is restored On causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None Remote Wakeup Boot Source remote server local hard drive Default is Local hard drive Factory Recovery Boot Support Enable Disable Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive if present Some versions of the recovery software honor the F11 key press eve
147. m components to cool before touching Table 8 11 Solving Hardware Installation Problems A new device is not recognized as part of the system Cause Device is not seated or connected properly Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Power switch of new external device is not turned on Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other devices USB ports on the computer are disabled in Computer Setup Computer will not start Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location 160 Chapter 8 Troubleshooting Without Diagnostics Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disa
148. me from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the monitor 1 In Windows XP Control Panel double click the Display icon and select the Settings tab In Windows 7 Control Panel under Appearance and Personalization select Adjust screen resolution 2 Use the sliding control to reset the resolution Monitor is configured to use an input that is not active 150 Chapter 8 Troubleshooting Without Diagnostics Use the monitor s on screen menu controls to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Pre video memory error Solution 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory
149. moving the front I O power switch LED assembly screw Y A i i L A To install the front I O and power switch assembly reverse the removal procedure YNOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly Front I O Power Switch Assembly 121 Speaker Description Spare part number Speaker 636925 001 The speaker is attached to the front of the chassis under the rotating drive cage 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Remove the front bezel Front Bezel on page 93 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the white system board labeled SPKR 1 6 Remove the Torx screw that secures the speaker to the chassis 2 7 Lift the speaker from the inside of the chassis to remove it 3 Figure 7 33 Removing the speaker x To install the speaker reverse the removal procedures 122 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Heat sink Description Spare part number Heat sink 645326 001 The heat sink is secured atop the processor with four captive Torx screws The heat sink does not include a fan 1 Prepare the computer for disassembly Preparation for
150. n duct reverse the removal procedure 116 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Front Fan Assembly Description Spare part number Front fan 645327 001 The front fan assembly is attached to the front of the chassis 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 Remove the access panel Access Panel on page 92 Remove the front bezel Front Bezel on page 93 2 3 4 Remove the baffle Fan duct on page 116 5 Disconnect the fan cable from the red brown system board connector labeled CHFAN Figure 7 28 Disconnecting the front fan cable 6 Press the tabs that secure the fan assembly to the front of the chassis 1 Front Fan Assembly 117 7 Pull the assembly toward the rear of the unit 2 and then lift it out of the chassis Figure 7 29 Removing the front fan To install the front fan reverse the removal procedure Be sure to orient the air flow into the unit 118 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Hood Sensor Description Spare part number Hood sensor 638816 001 The hood sensor is attached in a slot in the rear of the chassis 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Unplug the sensor cable from the system board connector labeled HSENSE 1 4 Slide the hood sensor straight
151. n the front of the computer Computer appears to be locked up while recording audio Cause The hard disk may be full Solution Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Jack has been reconfigured in the audio driver or application software Solution In the audio driver or application software reconfigure the jack or set the jack to its default value Solving Audio Problems 155 There is no sound or sound volume is too low Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers connection so multiple audio devices may be listed in Device Manager Make sure the correct device is being used Some applications can select which audio output device is Make sure the application has selected the correct audio used device The operating system controls may be set to use a different Set the operating system to use the correct audio device audio device as the default output device than what is expected Solving Printer Problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Table 8 8 Solving Printer Problems Printer will not print Cause Solution Printer is not tu
152. n when this feature is disabled by the BIOS Default is disabled Bypass F1 Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices Select the Legacy device s IRQ DMA and I O Range The settings may not take effect for all operating systems To hide a device from the operating system see Security gt Device Security Computer Setup F10 Utilities 21 Table 3 6 Computer Setup Advanced for advanced users continued Bus Options On some models allows you to enable or disable PCI SERR Generation Default is enabled PCI VGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Default is disabled Device Options Allows you to set Monitor Tracking enable disable Allows ROM to save monitor asset information Default is disabled Printer mode Bi Directional EPP ECP Output Only Default is EPP ECP Num Lock State at Power On off on Default is off Integrated Video enable disable Use this option to disable the integrated video controller when another video controller is present in the system Default is enabled Internal Speaker some models does not affec
153. n you add or remove hardware such as an additional diskette drive See Solving Hardware Installation Problems on page 160 for instructions Table 8 3 Solving Diskette Problems Diskette drive light stays on Cause Solution Diskette is damaged In Microsoft Windows XP right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now In Windows 7 right click Start click Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive cable is not properly connected Reconnect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cable Removable drive is not seated properly Reseat the drive The device has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the Legacy Diskette in Security gt Device Security Diskette drive cannot write to a diskette Cause Solution Diskette is not formatted Format the diskette 1 From Windows Explorer select the disk A drive 2 Right click the drive letter and select Format 3 Select the desired options and click Start to begin formatting the diskette Diskette is write protected Use another dis
154. nd handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 7 36 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer Make sure the slot in the processor fits into the post on the socket 126 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 Figure 7 37 Removing the processor 3 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit CAUTION Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit 4 Apply the thermal grease provided in the spares kit to the top of the processor and install the heat sink atop the processor 5 Goto step 7 6 If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor 7 Secure the heat sink to the system board and system boar
155. nel A and Channel B Refer to Populating DIMM Sockets on page 97 for more information Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 Repeat steps 4 and 5 to install any additional modules Replace the access panel If the computer was on a stand replace the stand Reconnect the power cord and turn on the computer Lock any security devices that were disengaged when the access panel was removed The computer should automatically recognize the additional memory the next time you turn on the computer Memory 99 Expansion Card Description Spare part number nVidia Quadro NVS310 PCle x16 graphics card 512 MB 680653 001 nVidia Quadro NVS300 PCle x16 graphics card 512 MB 632486 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 682411 001 AMD Radeon HD6350 PCle x16 graphics card 512 MB 637995 001 Intel PRO 1000CT2 NIC includes bracket 635523 001 AMD FirePro 2270 PCle x16 graphics card 512 MB 637213 001 HP FireWire IEEE 1394a PCle x1 Card 637591 001 The computer has one PCI expansion slot two PCI Express x1 expansion slots and one PCI Express x16 expansion slot Ey NOTE The PCI and PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare th
156. ngs 188 Chapter 10 Password Security and Resetting CMOS Resetting the Password Jumper To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps i Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet With the power cord disconnected press the power button again to drain the system of any residual power Z WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Z CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information Remove the computer cover or access panel Locate the header and jumper Ey NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the
157. ning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer If you are in Microsoft Windows click Start gt Shut Down gt Restart Press either Esc or F10 while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Pressing Esc displays a menu that allows you to access different options available at startup Ey NOTE If you do not press Esc or F10 at the appropriate time you must restart the computer and again press Esc or F10 when the monitor light turns green to access the utility If you pressed Esc press F10 to enter Computer Setup A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc To apply and save changes select File gt Save Changes and Exit e f you have made changes that you do not want applied select Ignore Changes and Exit e To reset to factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults Z CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 change
158. njury Refer to the Safety amp Comfort Guide at http www hp com ergo for more information on choosing a workspace and creating a safe and comfortable work environment For more information refer to the Safety amp Regulatory Information guide Before You Call for Technical Support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 10 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages on page 175 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable If you recently added new hardware remove the hardware and see if the computer functions properly If you recently installed new software uninstall the software and see if the computer functions properly Boot the computer to the Safe Mode to see if it will boot without all of the dr
159. nsion Card Expansion Card 101 c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 7 10 Removing a PCI Express x16 Expansion Card _ 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot Z CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 102 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 Figure 7 11 Installing an Expansion Card E NOTE When installing an expansion card press firmly on the card so that the whole 10 11 12 13 14 15 connector seats properly in the expansion card s
160. nter Computer Setup and select Security gt Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage gt Storage Options gt SATA Emulation back to RAID and select File gt Save Changes and Exit 1 Upgrade BIOS to proper version 2 Change the processor 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer 4 Ifthe error persists replace the system board 180 Chapter 9 POST Error Messages Table 9 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM f 2 Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory erro
161. ocumentation do not apply Additional information is available in online help after you install the operating system Installing the Windows Operating System 7 8 Downloading Microsoft Windows Updates 1 To set up your Internet connection click Start gt Internet Explorer and follow the instructions on the screen 2 Once an Internet connection has been established click the Start button 3 Select the All Programs menu 4 Click on the Windows Update link In Windows 7 the Windows Update screen appears Click view available updates and make sure all critical updates are selected Click the Install button and follow the instructions on the screen In Windows XP you will be directed to the Microsoft Windows Update Web site If you see one or more pop up windows that ask you to install a program from http www microsoft com click Yes to install the program Follow the instructions on the Microsoft Web site to scan for updates and install critical updates and service packs It is recommended that you install all of the critical updates and service packs 5 After the updates have been installed Windows will prompt you to reboot the machine Be sure to save any files or documents that you may have open before rebooting Then select Yes to reboot the machine Installing or Upgrading Device Drivers Windows systems When installing optional hardware devices after the operating system installation is complete you must also
162. oftware 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 2220 USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware 1 Reboot the computer 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 182 Chapter 9 POST Error Messages Table 9 1 Numeric Codes and Text Messages continued Control panel message 2230 General error during MEBx execution Description Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware Recommended action 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME fi
163. on for Disassembly 51 Computer Access Panel Description Spare part number Access panel 646825 001 To access internal components you must remove the access panel 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 2 Loosen the two captive thumbscrews 1 that secure the access panel to the computer chassis 3 Use the handle located between the thumbscrews to lift the access panel off the unit 2 Ef NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 6 1 Removing the Computer Access Panel 52 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Front Bezel Description Spare part number Front bezel for use in all countries and regions except China 689377 001 Front bezel for use in China 689378 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 2 Remove the access panel Computer Access Panel on page 52 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 6 2 Removing the Front Bezel Front Bezel 53 Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP To install the security screw 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs
164. on page 92 Rotate the drive cage up and disconnect the power cables from all of the drives gt P N Disconnect all power cables from the system board as follows e 4 pin PWRCPU e 6 pin PWR e 6 pin PWRCMD i Rotate the power supply to its full upright position 9 Release the power supply cables from the cable retaining clip under the drive cage 128 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 7 Pull the power supply forward until the posts on the power supply move forward in the power supply bracket and then lift the power supply straight up and out of the chassis To install the power supply reverse the removal procedure A CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply Power Supply 129 System Board Description Spare part number System board includes thermal material 657239 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules Memory on page 97 e Expansion cards Expansion Card on page 100 e Heat sink Heat sink on page 123 e Processor Processor
165. on the computer Lock any security devices that were disengaged when the access panel was removed Reconfigure the computer if necessary Expansion Cards 63 System Board Connections Refer to the following illustrations and tables to identify the system board connectors for your model Figure 6 12 System Board Connections Table 6 1 System Board Connections No System Board Connector System Board Label Color Component 1 DIMM4 Channel A DIMM4 white Memory Module 2 DIMM3 Channel A DIMM3 black Memory Module 3 DIMM2 Channel B DIMM2 white Memory Module 4 DIMM1 Channel B DIMM1 black Memory Module 5 Power SATAPWR1 black SATA Optical Drives 6 Power SATAPWRO black SATA Hard Drives 7 SATA 3 0 SATAO dark blue 1st Hard Drive 8 SATA 2 0 SATA1 white 2nd Hard Drive or 2nd Optical Drive if an eSATA Adapter Cable exists 9 SATA 2 0 SATA2 white 1st Optical Drive 10 eSATA ESATA black eSATA Adapter Cable or 2nd Optical Drive 11 Parallel Port PAR black Parallel Port 12 Serial Port COMB black Serial Port 13 USB MEDIA black USB Device such as a Media Card Reader 14 Hood Lock HLCK black Hood Lock 16 Hood Sensor HSENSE white Hood Sensor 15 USB MEDIA2 black USB Device such as a Media Card Reader 17 PCI Express x1 X1PCIEXP1 black Expansion Card 64 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Table 6 1 System Board Connections continued No System Board Connec
166. ontinued Activity Beeps Red Power LED flashes five 5 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes six 6 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Possible Cause Pre video memory error Pre video graphics error Recommended Action CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes 7 seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight 8 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Invalid ROM based on bad checksum 1
167. or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Remove the access panel and front bezel 6 Remove the security screw from the inside of the front bezel Figure 6 3 Retrieving the Front Bezel Security Screw 7 Replace the front bezel 54 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Install the screw through the interior of the front of the chassis into the front bezel The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker Figure 6 4 Installing the Front Bezel Security Screw 9 Replace the access panel 10 Reconnect the power cord and turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Front Bezel Security 55 Bezel Blanks Description Spare part number 3 5 inch bezel blank 583653 001 5 25 inch bezel blank optical drive 570838 001 On some models there are bezel blanks covering the 3 5 inch and 5 25 inch drive bays that need to be removed be
168. ord sets for use in other countries must meet the requirements of the country where you use the computer General Requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product A WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese Power Cord Requirements For use in Japan use only the power cord received with this product A CAUTION Do not use the power cord received with this product on any other products 208 Appendix D Power Cord Set Requirements Country Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting
169. out of the notch in the chassis 2 Ey NOTE A flat blade screwdriver can be used to push the hood sensor out of the slot Figure 7 30 Removing the hood sensor from the chassis fan To install the hood sensor reverse the removal procedure Hood Sensor 119 Front I O Power Switch Assembly Description Spare part number Front I O and power switch assembly 636926 001 The front I O and power switch LEDs is one assembly attached to the front of the chassis Push the assembly into the chassis to remove 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 Remove the access panel Access Panel on page 92 Remove the front bezel Front Bezel on page 93 2 3 4 Remove the chassis fan Front Fan Assembly on page 117 5 Rotate the drive cage to its upright position 6 Disconnect the four cables from the system board as follows e Yellow connector labeled FRONT_USB e Green connector labeled FRONT _USB2 e Blue connector labeled FRONT AUD e Black connector labeled PB LED Figure 7 31 Disconnecting the front I O power switch LED assembly cables 7 Remove the Torx T15 screw 1 that secures the assembly to the front of the chassis 120 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 8 Route the cables through the slots beneath the drive cage rotate the assembly into the chassis 2 and then remove the assembly from the computer Figure 7 32 Re
170. ower switch LED with holder 646830 001 SATA cable 18 inch 1 straight end 1 angled end 646833 001 Hard drive power cable 646834 001 Optical drive power cable 655973 001 Intel Pentium G850 2 9 GHz 3 MB L3 cache 656792 001 Blu ray BD RW DL drive 657239 001 System board includes replacement thermal material 657401 001 Adapter DVI to VGA 660408 001 DVD RW drive 661841 001 120 GB Solid state drive SATA 2 0 662723 001 Adapter DisplayPort to DVI 665118 001 Intel Celeron G530T 2 0 GHz 2 MB L3 cache 665119 001 Intel Celeron G540 2 5 GHz 2 MB L3 cache 665120 001 Intel Core i3 2130 3 4 GHz 3 MB L3 cache 665122 001 Intel Pentium G630 2 7 GHz 3 MB L3 cache 665123 001 Intel Pentium G860 3 0 GHz 3 MB L3 cache 665961 001 128 GB Solid state drive SATA 2 0 671612 001 Memory module 2 GB PC3 12800 CL11 671613 001 Memory module 4 GB PC3 10600 1333 MH 674314 xx1 Keyboard wireless 674317 001 Mouse wireless 674319 001 Transceiver for use with wireless mouse and keyboard 680020 001 256 GB Solid state drive self encrypting SED SATA 6 0 680653 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 682219 001 Blu ray BD Writer XL Drive 682410 001 Intel Celeron G460 processor 1 7 GHz 1 MB L3 cache 682411 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 684591 001 GeForce GT630 PCle x16 graphics card 2 GB Microtower MT chassis spare parts 31 Spare part number 687943 001 688162 001 688164 001 De
171. r DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DVI to VGA 657401 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 SATA power extension cable 633756 001 26 Chapter 4 Illustrated parts catalog Misc parts Item Description Spare part number 1 Heat sink includes replacement thermal material 645326 001 2 Fan with guard 585884 001 3 Hood sensor 638816 001 4 Speaker 645330 001 5 Solenoid lock 641498 001 6 Rear chassis fan 636922 001 7 Printer port PCI card not illustrated 638817 001 Fan duct assembly 646824 001 Serial port PCI card not illustrated 638815 001 2 5 in drive adapter not illustrated 586721 001 Hard drive conversion bracket 397117 001 Grommet hard drive isolation blue not illustrated 450712 001 Card reader 22 in 1 not illustrated 636166 001 USB powered speakers not illustrated 636917 001 Mouse not illustrated Mouse PS2 optical jack black non ECO 609250 001 USB optical jack black 537749 001 Microtower MT chassis spare parts 27 Item Description Spare part number Washable 619580 001 Wireless 674317 001 Transceiver for use with wireless mouse and keyboard 674319 001 eSATA port assembly PCI card not illustrated 645558 001 Clamp lock includes universal cable plate not included not illustrated 508987 001 Antenna for
172. r 9 tf DisplayPort Monitor Connector 5 22 RJ 45 Network Connector 10 e amp USB 3 0 ports blue 11 e lt USB 2 0 ports black NOTE USB 3 0 ports are blue USB 2 0 ports are black An optional second serial port and an optional parallel port are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar The monitor connectors on the system board are inactive when a graphics card is installed in the computer If a graphics card is installed into one of the motherboard slots the connectors on the graphics card and the system board may be used at the same time Some settings may need to be changed in Computer Setup to use both connectors Chapter 1 Product Features Small Form Factor SFF Rear Panel Components Figure 1 5 Rear Panel Components 1 z RJ 45 Network Connector 7 DisplayPort Monitor Connector 2 lolola Serial Connector 8 ol VGA Monitor Connector 3 PS 2 Mouse Connector green 9 PS 2 Keyboard Connector purple 4 Power Cord Connector 10 J Line Out Connector for powered audio devices green 5 e amp gt USB 2 0 ports black 11 gt J Line In Audio Connector blue 6 e amp gt USB 3 0 ports blue NOTE USB 3 0 ports are blue USB 2 0 po
173. r at least four seconds then press the power button again to restart the computer If the system will not shut down unplug the power cord wait a few seconds then plug it in again The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup If it does not restart press the power button to start the computer e Reconfigure the computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 160 for instructions e Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer e Remove all bootable media diskette CD or USB device from the system before turning it on e Ifyou have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system e If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup Z CAUTION When the computer is plugged into an AC power source t
174. r during POST execution of the Management Engine ME BIOS Extensions option ROM Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2203 Setup error during MEBx execution 2204 Inventory error during MEBx execution MEBx selection or exit resulted in a setup failure BIOS information passed to the MEBx resulted in a failure Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board Reboot the computer If the error persists update to the latest BIOS version If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME Reboot the computer If the error persists update to the latest BIOS version If the error still persists replace the system board POST Numeric Codes and Text Messages 181 Table 9 1 Numeric Codes and Text Messages continued Control panel message 2211 Memory not configured correctly for prop
175. r messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup EY NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 10 175 POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST Ey NOTE The computer will beep once after a POST text mes
176. r these topics in Help and Support Using F11 A CAUTION Using F11 completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The F11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled If Windows 7 is not responding but the computer is working follow these steps to perform a System Recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition select Start right click Computer click Manage and then click Disk Management Ey NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the System Recovery discs that you can obtain from HP Support 3 Press the Power button to turn on the computer 4 Assoonas you see the initial company logo screen appear repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen 5 Under I need help immediately tap System Recovery 6 If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover without backing up your files and then tap Next 7 System Recovery begins After System R
177. rd controller Recommended action 1 Reconnect keyboard with computer turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure 510 Flash Screen Image Corrupted Graphics display controller Flash Screen image has errors 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 188 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected 512 Chassis Rear Chassis or Front Chassis Fan not Detected CPU fan is not connected or may have malfunctioned Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace front chassis fan 514 CPU or Chassis Fan not Detected CPU or chassis
178. re version 3 Ifthe error still persists replace the system board Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup POST Numeric Codes and Text Messages 183 Table 9 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server 1 Reconnect keyboard with computer Keyboard Attached Mode enabled turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE Ifyou see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front
179. re is attached to the system See the Desktop Management Guide for more information Computer Setup F10 Utilities 19 Computer Setup Power Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 5 Computer Setup Power Option Description OS Power e Runtime Power Management Enable Disable Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled e Idle Power Savings Extended Normal Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is extended e ACPI S3 Hard Disk Reset Enable disable Enabling this causes the BIOS to ensure hard disks are ready to accept commands after resuming from S3 before returning control to the operating system e Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern Default is disabled SO On Solid green LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause
180. recover your information using Startup Repair follow these steps A CAUTION All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start gt Computer To check for the HP Recovery partition select Start right click Computer click Manage and then click Disk Management NOTE Ifthe Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the System Recovery discs that you can obtain from HP Support 3 Ifthe Windows partition and the HP Recovery partition are listed restart the computer and then press F8 before the Windows operating system loads 4 Select Repair Your Computer The following options display Startup Repair System Restore System Image Recovery Windows Memory Diagnostics Command Prompt Recovery Manager 194 Chapter 11 Backup and Recovery 5 Select one of the first three listed tools to repair your computer 6 Follow the on screen instructions Ey NOTE For additional information on recovering information using the Windows tools perform a search fo
181. retainer to its fully open position 2 82 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 6 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Processor 83 To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 5 3 If reusing the existing heat sink apply the thermal grease provided in the spares kit to the top of the processor 4 Clean the bottom of the heat sink with the provided alcohol pad and place it atop the processor 5 If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor 6 Secure the heat sink to the system board and system board tray with the four captive screws and attach the heat sink control cable to the system board Z CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on th
182. ring its initialization Default is enabled Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup F10 Utility before Restore is needed See Save to Removable Media on page 12 in the Computer Setup File table Ey NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Restore from Removable Media on page 12 in the Computer Setup File table Recovering the Configuration Settings 23 4 Illustrated parts catalog Microtower MT chassis spare parts Computer major components Item Description Spare part number 1 Front bezel For use in all countries and regions except China 689377 001 For use in China 689378 001 5 25 inch bezel blank optical drive not illustrated 570838 001 24 Chapter 4 Illustrated parts catalog Item Description Spare part number 3 5 inch bezel blank not illustrated 583653 001 2 Access panel 646825 001 3 Power supply 320W 90 efficient 613764 001 320W standard 613765 001 4 System board includes repl
183. rmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure 2240 ME image unlock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the system board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmwa
184. rned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not 1 Install the correct printer driver for the application installed 2 Try printing using the MS DOS command DIR C gt printer port where printer port is the address of the printer being used If the printer works reload the printer driver If you are on a network you may not have made the Make the proper network connections to the printer connection to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application 156 Chapter 8 Troubleshooting Without Diagnostics Table 8 8 Solving Printer Problems continued Printer prints garbled information Cause Solution The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer is offline Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Select online Solving Printer Problems 157 Solving Keyboard and Mouse Problems If you enco
185. ropriate system board connector Ey NOTE If your system has only one SATA hard drive you must connect the hard drive data 10 cable to the dark blue connector labeled SATAO to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the white connector labeled SATA1 Route the power and data cables in their cable retainers Replace the computer access panel Reconnect the power cord and any external devices then turn on the computer Lock any security devices that were disengaged when the access panel was removed Drives 75 Front Fan Assembly Description Spare part number Front fan assembly 585884 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 51 2 Remove the access panel Computer Access Panel on page 52 3 Remove the cables from the clip on the top of the fan assembly 4 Unplug the fan cable from the system board connector labeled CHFAN 76 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 5 Press the lever that secures the assembly to the chassis 1 pivot the assembly forward toward the front of the computer 2 and then lift the assembly straight up and out of the computer 3 To reinstall the front fan reverse the removal procedure Front Fan Assembly 77 Front I O Assembly Description Spare part number Front I O assembly 646827 001 1 Prepare the computer for
186. rts are black An optional second serial port and an optional parallel port are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar The monitor connectors on the system board are inactive when a graphics card is installed in the computer If a graphics card is installed into one of the motherboard slots the connectors on the graphics card and the system board may be used at the same time Some settings may need to be changed in Computer Setup to use both connectors Small Form Factor SFF Rear Panel Components 5 6 Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 1 6 Microtower Serial Number and Product ID Location l Figure 1 7 Small Form Factor Serial Number and Product ID Location 4 Chapter 1 Product Features 2 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system some portions of this documentation do not apply Additional information is available in online help after you install the operating system YNOTE If the comp
187. ry a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Drive not found identified Cause Cable could be loose Solution Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 160 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Drive responds slowly immediately after power up Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Run Computer Setup and increase the POST Delay in Advanced gt Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Drive is not connected properly or not properly configured Solution See the documentation that came with the optional device Movie will not play in the DVD drive Cause Solution Movie may be regionalized for a
188. s volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Solution Unlock the Smart Cover Lock using Computer Setup The Smart Cover FailSafe Key a device for manually disabling the Smart Cover Lock is available from HP You will need the FailSafe Key in case of forgotten password power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Solution 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system Restart the computer Virus resident on the hard drive Run virus protection program Solving General Problems 137 Table 8 1 Solving General Problems continued Poor performance is experienced Cause Too many applications running Some software applications especially gam
189. s because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 3 1 Computer Setup F10 Utility Heading Table File Computer Setup File on page 12 Storage Computer Setup Storage on page 13 Security Computer Setup Security on page 16 Power Computer Setup Power on page 20 Advanced Computer Setup Advanced on page 21 Computer Setup F10 Utilities 11 Computer Setup File Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 2 Computer Setup File Option Description System Information Lists e Product name e SKU number some models e Processor type speed stepping e Cache size L1 L2 L3 dual core processors have this listed twice e Installed memory size speed number of channels single or dual if applicable e Integrated MAC address for embedded enabled NIC if applicable e System BIOS includes family name and version e Chassis serial number e Asset tracking number e ME firmware version e ME Management mode About Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted USB flash media device Restore from Remov
190. sage is displayed on the screen Table 9 1 Numeric Codes and Text Messages Control panel message Description Recommended action 101 Option ROM Checksum Error System ROM or expansion board option ROM checksum 1 2 Verify the correct ROM Flash the ROM if needed If an expansion board was recently added remove it to see if the problem remains Clear CMOS See Appendix B Password Security and Resetting CMOS on page 188 If the message disappears there may be a problem with the expansion card Replace the system board 103 System Board Failure DMA or timers Clear CMOS See Appendix B Password Security and Resetting CMOS on page 188 Remove expansion boards Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST If a PCI expansion card was recently added remove it to see if the problem remains In Computer Setup set Advanced gt Device Options gt NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 162 System Options Not Set Configuration incorrect RTC real time clock battery may need to be replaced Run Computer Setup and check the configuration in Advanced
191. sages 179 Table 9 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under Storage gt DPS Self test 2 Apply hard drive firmware patch if applicable Available at http Awww hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error 1797 SATA Drivelock is not supported in RAID mode 1801 Microcode Patch Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Processor is not supported by ROM BIOS Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage gt Storage Options gt SATA Emulation to IDE and select File gt Save Changes and Exit Ree
192. scription Intel Core i5 3470 procoessor 3 2 GHz 6 MB L3 cache Intel Core i5 3570 3 4 GHz 6 MB L3 cache Intel Core i7 3770 3 4 GHz 8 MB L3 cache 688950 001 Intel Core i3 3220 3 3 GHz 3 MB L3 cache 65 W 688951 001 Intel Core i3 3240 3 4 GHz 3 MB L3 cache 689375 001 Memory module 8 GB PC3 12800 CL11 689377 001 Front bezel for use in all countries and regions except China 689378 001 Front bezel for use in China 689578 001 Intel Core i3 3225 3 4 GHz 3 MB L3 cache 55 W 691934 001 Intel Celeron G550 2 6 GHz 2 MB L3 cache 691935 001 Intel Pentium G640 2 8 GHz 3 MB L3 cache 691936 001 696442 001 696622 001 Intel Pentium G870 3 1 GHz 3 MB L3 cache 500 GB hard drive 7200 rpm 2 5 inch SED 180 GB Solid state drive SATA 6 0 32 Chapter 4 Illustrated parts catalog Small Form Factor SFF chassis spare parts Computer major components Item Description Spare part number 1 Front bezel 687950 001 Bezel blank optical drive not illustrated 570838 001 Bezel blank diskette drive not illustrated 583653 001 2 Access panel 646815 001 3 Power supply 240W 90 efficient 613762 001 240W standard 613763 001 4 System board includes replacement thermal material 657239 001 Memory modules PC3 12800 1600 MHz not illustrated 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 Small Form Factor S
193. seated Make sure the latches are in the closed position 3 Repeat steps 3 and 4 to install any additional modules Replace the computer access panel Reconnect the power cord and turn on the computer eo oy Lock any security devices that were disengaged when the access panel was removed The computer should automatically recognize the additional memory the next time you turn on the computer Memory 59 Expansion Cards Description Spare part number GeForce GT630 PCle x16 graphics card 2 GB 684591 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 680653 001 nVidia Quadro NVS300 PCle x16 graphics card 512 MB 632486 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 682411 001 AMD Radeon HD6350 PCle x16 graphics card 512 MB 637995 001 Intel PRO 1000CT2 NIC includes bracket 635523 001 AMD FirePro 2270 PCle x16 graphics card 512 MB 637213 001 HP FireWire IEEE 1394a PCle x1 Card 637591 001 The computer has one PCI expansion slot two PCI Express x1 expansion slots and one PCI Express x16 expansion slot y NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To remove replace or add an expansion card 1 2 Prepare the computer for disassembly Preparation for Disassembly on page 51 Remove the access panel Computer Access Panel on page 52 Locate the correct vacant expansion socket on the system board and the corresponding exp
194. ssesssecerrresssrrrrssesnrrreeerannaaasttnnneaaninnnadatanaaaaanannnaaaaann naaa 148 solving Display ProbleMS erisso n aAA E E EARE AOA 150 Solving Audio MM ad 0 0 lt 1 10 e eee 154 solving Printer Problem ssccieietee acete ia tesdinets ceeded eet eed eed ete ed ees 156 Solving Keyboard and Mouse Problems siiisisisrsiiiirircsreiidsrisrinriiiuvirerrraididiii riva ir nii rk KKi NiNa Enia 158 Solving Hardware Installation Problems c cece eee eete eee erence eee eeetaeeeeeeeaeeeeseeeaaeeeeeeeiaeeeeeeenaes 160 solving Network Probleims wii veiecated teed veweseteetveteas inre EEEE ETENN tected 161 Solving Memory ProblGIms iacsieciiscctecsessuncedtececttiasdeadiacesevdetagdagentd dacgeyacesvacegdiaeeseeceateteeb bhandettinernenlinened 164 Solving Processor Problems cence tn ee eee ree ernest nae e teste naaeeeeeeeeeaeeeeenaaees 166 Solving CD ROM and DVD Problem 0 ice errr eee ieee eerie eee EEEE EEEE 166 solving USB Flash Drive Problems eesosa aii a ANEA AEAN 169 Solving Front Panel Component Problems 0 cece ceeeee eee ete eee eee eieeee eee eiieeeeeeeeniieeeeeeeenaae 170 solving Internet Access Problems eiseisve teidveed sete vii eeai settee echdd si eieetan need eaedetieiattade ees 170 Solving SOftware Problems ssesdcceceeiaudeccuseesvedtateste ves Aacectewns NAAA 173 Contacting Customer Support c cccecceecceeeeeeeeeeeeeee sees caaaaaaeaeeeeeeeeeeeeeeeseeeseesececccuecaesaeeeeeeereees 17
195. ssor 3770 3 4 GHz 8 MB L3 cache 95W 688164 001 Intel Core i5 processors 3570 3 4 GHz 6 MB L3 cache 95W 688162 001 3470 3 2 GHz 6 MB L3 cache 95W 687943 001 Intel Core i3 processors 3240 3 4 GHz 3 MB L3 cache 688951 001 3225 3 3 GHz 3 MB L3 cache 55W 689578 001 3220 3 3 GHz 3 MB L3 cache 65W 688950 001 2130 3 4 GHz 3 MB L3 cache 665120 001 2120 3 3 GHz 3 MB L3 cache 638629 001 Intel Pentium processors G870 3 1 GHz 3 MB L3 cache 691936 001 G860 3 0 GHz 3 MB L3 cache 665123 001 G850 2 9 GHz 3 MB L3 cache 655973 001 G640 2 8 GHz 3 MB L3 cache 691935 001 G630 2 7 GHz 3 MB L3 cache 665122 001 Intel Celeron processors G550 2 6 GHz 2 MB L3 cache 691934 001 G540 2 5 GHz 2 MB L3 cache 665119 001 G530T 2 0 GHz 2 MB L3 cache 665118 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 Remove the access panel Access Panel on page 92 Remove the fan duct Fan duct on page 116 Remove the front fan assembly Front Fan Assembly on page 117 Remove the heat sink Heat sink on page 123 Rotate the locking lever to its full open position 1 T G ome oS Raise and rotate the microprocessor retainer to its fully open position 2 Processor 125 8 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile a
196. stalling and Removing Drives on page 106 for illustrations of the guide screw locations 1 Follow the procedure in Removing a 5 25 inch Drive from a Drive Bay on page 107 to remove the 5 25 inch drive and access the 3 5 inch drive bay CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 Ifyou are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 96 for more information 3 Install guide screws in the holes on each side of the drive Figure 7 20 Installing Guide Screws Media Card Reader Shown F Zaz 4 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place Figure 7 21 Installing a Drive into the 3 5 inch Drive Bay Media Card Reader Shown 5 Connect the appropriate drive cables a If installing a second hard drive connect the power cable and data cable to the rear of the drive and connect the other end of the data cable to the white connector on the system board labeled SATA1 112 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA Figure 7 22 Connecting the Media
197. stic utility included on some computer models only Figure 1 1 Microtower Configuration LL ay i Figure 1 2 Small Form Factor Configuration Standard Configuration Features 1 Ey NOTE The Small Form Factor computer can also be used in a tower orientation For more information see Using the Small Form Factor Computer in a Tower Orientation on page 132 in this guide Microtower MT Front Panel Components Drive configuration may vary by model Some models have a bezel blank covering one or more drive bays Table 1 1 Front Panel Components 1 5 25 inch Optical Drives 5 3 5 inch Media Card Reader optional 2 Hard Drive Activity Light 6 Dual State Power Button 3 Microphone Headphone Connector 7 Power On Light 4 USB Universal Serial Bus 2 0 Ports 8 Headphone Connector NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 184 to interpret the code 2 Chapter 1 Product Features Small Form Factor
198. t csc a vas ae ade fo pau st alocnv sa astaelov A 1 Standard Configuration Features cc cccccceeeeeeee een eset eee enaeeeeeeeeaaeeeeeeeeenaeeeeeseeeiaeeeeeseenaeeeeeeenaees 1 Microtower MT Front Panel Component c cccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeteeeeeeeeeeeseeenaeeeeeteneaaeees 2 Small Form Factor SFF Front Panel Components 0 00 0 ec ccccceceeeeeeeeeeeecneeeeeeeaaeeeeeeeeaeeeeenenaeeeeeneaaes 3 Microtower MT Rear Panel Component 2 cccccccceeeeceeeceeeeeeeeeeeeeeeeeceeeeeceaeeeeceeeeetiaeeeesereeesiaeeee 4 Small Form Factor SFF Rear Panel Component 2 ccccscceeeeeeeeeeeeeeeeeeeeeeesaeeeeeeueeeeeeeeeetiaeetes 5 Serial Number Location sisieun aa AREA NAE A A AAAA AEA 6 2 Installing and Customizing the Software ccccsseeseesesseenseeeesseenseeeesseeeseeseseeeeseeseseeeeseseesseeesesseeeeseneesenens 7 Installing the Windows Operating System ccc tree ener iaaa Anana TNE RRRA NNA aN 7 Downloading Microsoft Windows Updates cece eeeeeeeeeeeeeeeeeeeeeeseceeaaeeeeseceeaeeeeesenaaeeeeeneeaaness 8 Installing or Upgrading Device Drivers Windows systems cc cccceeeeeeeeeeeeeeeeeeeecaeeeeeeeeesneeeteaes 8 Customizing the Monitor Display Windows systems ccccceceeeeeeeeeeeeteeeeeeeeaeeseeeeeseaeeeteneeeeenaeetes 8 Launching Windows XP from Windows 7 cccccceeceeeeeeeeeeee eee eeeeeee eee eeneaaeeeeseeeaaeeeeteceeaeeeeteeaaeeeeeeeaaaees 9 Acc
199. t external speakers Default is enabled NIC Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default will be to have the NIC option ROM enabled Default is PXE SATA RAID Option ROM Download enable disable The BIOS contains an embedded SATA RAID option ROM for RAID support This can be temporarily disabled to save DCH space Note that with the option ROM disabled users will be unable to boot to hard drives in the system while running in RAID mode Default is disabled Multi Processor enable disable Use this option to disable multi processor support under the OS Default is enabled Hyper threading enable disable some models Use this option to disable processor hyper threading Turbo Mode enable disable Allows you to enable and disable the Intel Turbo Mode feature which allows one core of the system to run at a higher than standard frequency and power if other cores are idle Default is enabled 22 Chapter 3 Computer Setup F10 Utility Table
200. t the modem is connected and communicating properly Windows 7 1 Select Start gt Control Panel 2 Click on Hardware and Sound 3 Click on Device Manager 4 Double click Modems 5 Double click Agere Systems PCI SV92PP Soft Modem 6 On the General tab click Diagnostics 7 Click Query Modem A Success response indicates the modem is connected and working properly Windows XP 1 Select Start gt Control Panel 2 Double click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Solving Software Problems Most software problems occur as a result of the following e The application was not installed or configured correctly e There is insufficient memory available to run the application e There is a conflict between applications Be sure that all the needed device drivers have been installed e Ifyou have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Table 8 19 Solving Software Problems Computer will not continue and no HP logo screen has appeared
201. t to the battery originally installed in the computer The computer comes with a 3 volt lithium coin cell battery A WARNING The computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product Z CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Ef NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle i 2 3 4 5 6 Remove disengage any security devices that prohibit opening
202. tatic free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Electrostatic Discharge Information 43 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use
203. tch LED assembly removal and replacement 79 power switch LED assembly spare partnumber 26 31 preparation for disassembly 51 processor removal and replacement 82 rear chassis fan removal and replacement 86 SATA hard drive cable spare part number 26 31 SATA optical drive cable spare part number 26 31 speaker removal and replacement 85 speaker spare part number 27 31 system board removal and replacement 90 system board spare part number 25 31 N network problems 161 NIC spare part number 30 39 numeric error codes 176 0 operating guidelines 45 optical drive MT installation 69 MT removal 68 SFF installation 108 SFF removal 107 spare part numbers 28 31 38 40 optical drive problems 166 overheating prevention 45 P password clearing 188 power on 188 setup 188 POST error messages 175 power cord set requirements country specific 209 power problems 140 power supply fan 47 MT removal and replacement 88 MT spare part number 88 operating voltage range 210 212 SFF removal and replacement 128 power supply MT spare part number power supply SFF spare part number 33 39 power switch LED assembly MT removal and replacement 79 MT spare part number 79 power switch LED assembly MT spare part number 26 31 power on password 188 printer port expansion spare part number 30 40 printer port PCI card spare partnumber 36 printer port spare part number 27 printer problems 156 problems a
204. ter off and then back on Default is disabled Virtualization Technology Directed I O VTd some models enable disable Controls virtualization DMA remapping features of the chipset Changing this setting requires turning the computer off and then back on Default is disabled Trusted Execution Technology enable disable Enabling automatically enables VTx and VTd and disable OS Management of Embedded Security Device Embedded Security Device must be enabled to enable this feature Intel TXT LT Support some models enable disable Controls the underlying processor and chipset features needed to support a virtual appliance Changing this setting requires turning the computer off and then back on Default is disabled To enable this feature you must enable the following features e Embedded Security Device Support e Virtualization Technology e Virtualization Technology Directed I O Embedded Security Device some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setup password must be set e Reset to Factory Settings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this setting requires turning the computer off and then back on Default is Do not reset CAUTION The embedded security device is a critica
205. terial 657401 001 Adapter DVI to VGA 660408 001 16X SATA DVD RW drive 661841 001 120 GB Solid state drive SATA 2 0 662723 001 Adapter DisplayPort to DVI 665118 001 Intel Celeron G530T 2 0 GHz 2 MB L3 cache 40 Chapter 4 Illustrated parts catalog Spare part Description number 665119 001 Intel Celeron G540 2 5 GHz 2 MB L3 cache 665120 001 Intel Core i3 2130 3 4 GHz 3 MB L3 cache 665122 001 Intel Pentium G630 2 7 GHz 3 MB L3 cache 665123 001 Intel Pentium G860 3 0 GHz 3 MB L3 cache 66596 1 001 128 GB Solid state drive SATA 2 0 671612 001 Memory module 2 GB PC3 12800 CL11 671613 001 Memory module 4 GB PC3 10600 1333 MH 674314 xx1 Keyboard wireless 674317 001 Mouse wireless 674319 001 Transceiver for use with wireless mouse and keyboard 680020 001 256 GB Solid state drive self encrypting SED SATA 6 0 680653 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 682219 001 Blu ray BD Writer XL Drive 682411 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 687943 001 Intel Core i5 3470 3 3 GHz 6 MB L3 cache 687950 001 Front bezel 688162 001 Intel Core i5 3570 3 4 GHz 6 MB L3 cache 688164 001 Intel Core i7 3770 3 4 GHz 8 MB L3 cache 688950 001 Intel Core i3 3220 3 3 GHz 3 MB L3 cache 65 W 688951 001 Intel Core i3 3240 3 4 GHz 3 MB L3 cache 689375 001 Memory module 8 GB PC3 12800 CL11 689578 001 Intel Core i3 3225 3 4 GHz 3 M
206. that is routed from the system board to the rear of the optical drive bays 70 Chapter6 Removal and Replacement Procedures Microtower MT Chassis b If your are installing a media card reader connect the USB cable to the USB system board connector labeled MEDIA Figure 6 19 Connecting the Media Card Reader USB Cable 8 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE Ifyou are installing a new SATA optical drive connect the data cable for the first optical drive to the white SATA connector on the system board labeled SATA2 Connect the data cable for a second optical drive to the black SATA connector on the system board labeled ESATA If the ESATA connector is already populated connect the second optical drive to white connector labeled SATA1 Refer to System Board Connections on page 64 for an illustration of the system board drive connectors 9 Replace the front bezel and computer access panel 10 Reconnect the power cord and any external devices then turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Drives 71 Removing a Hard Drive from a Drive Bay Ey NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for Disassembly
207. the 5V_aux light on the system board turns on It the problem persists replace the power supply 10 Password Security and Resetting CMOS This computer supports security password features which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is required to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 10 for information on backing up the CMOS setti
208. the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility removable media in Storage gt Storage Options Ensure USB is enabled in Storage gt Boot Order The computer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Solving USB Flash Drive Problems 169 Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table Table 8 17 Solving Front Panel Component Problems A USB device headphone or microphone is not recognized by the computer Cause Solution Device is not properly connected 1 Turn off the computer 2 Reconnect the device to the front of the computer and restart the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer
209. the primary hard drive you must remove the four silver and blue 6 32 isolation mounting guide screws from the old hard drive and install them in the new hard drive Figure 6 13 Extra Guide Screw Locations No Guide Screw Device 1 Black M3 Metric Screws All Drives except hard drives 2 Silver and Blue 6 32 Isolation Mounting Screws Secondary Hard Drive Z CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Drives 67 Drive Positions Figure 6 14 Drive Positions Table 6 2 Drive Positions 1 Two 5 25 inch drive bays for optional drives optical drives shown 2 One 3 5 inch drive bay for optional drive media card reader shown 3 Secondary 3 5 inch internal hard drive bay for optional hard dr
210. to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Access Panel on page 92 2 Remove the front bezel Front Bezel on page 93 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 7 5 Removing a bezel blank 4 Replace the front bezel 96 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Memory Description Spare part number 8 GB PC3 12800 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs Z CAUTION This product DOES NOT support DDR3 Ultra Low Voltage DDR3U memory The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be
211. tor System Board Label Color Component 18 PCI Express x1 X1PCIEXP2 black Expansion Card 19 PCI Express x16 X16PCIEXP black Expansion Card 20 PCI PCI1 white Expansion Card System Board Connections 65 Drives Description Spare part number DVD RW drive 660408 001 DVD ROM drive 581599 001 Blu ray BD Writer XL Drive 682219 001 Blu ray BD RW SuperMulti DL Drive 656792 001 1 TB 7200 rpm SATA hard drive 636930 001 500 GB 7200 rpm 2 5 inch SED SATA hard drive 696422 001 500 GB 7200 rpm SATA hard drive 636929 001 320 GB 7200 rpm SATA hard drive 2 5 inch 634824 001 250 GB 7200 rpm SATA hard drive 636927 001 256 GB Solid State Drive SSD self encrypting SED SATA 6 0 680020 001 180 GB Solid State Drive SSD SATA 6 0 696622 001 160 GB Solid State Drive SSD SATA 3 0 646809 001 128 GB Solid State Drive SSD SATA 2 0 66596 1 001 120 GB Solid State Drive SSD SATA 2 0 661841 001 When installing drives follow these guidelines e The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO If you are adding a second hard drive connect it to the white connector on the system board labeled SATA1 e Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA2 If you are adding a second optical drive connect it to the black SATA connector on the system board labeled ESATA If the ESATA
212. ts have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 42 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Rotate up the internal drive bay housing to access the memory module sockets on the system board 98 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 4 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Figure 7 6 Installing a DIMM Vo 0 E NOTE A memory module can be installed in only one way Match the notch on the module gt pP n 10 with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Chan
213. ttering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press Esc to access the boot menu and then F9 Boot Order or only F9 skipping the boot menu when the monitor light turns green After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default device for this one time Computer Setup F10 Utilities 15 Computer Setup Security Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 4 Computer Setup Security Option Description Setup Password Allows you to set and enable a setup administrator password NOTE Ifthe setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system See the Desktop Management Guide for more information Power On Password Allows you to set and enable a power on password The power on password prompt appears after a power cycle If the user does not enter the correct power on password the unit will not boot
214. ture Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz Standard Efficiency 240W active PFC High Efficiency 240W active PFC 87 90 87 efficient at 20 50 100 load Rated Input Current 4A 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 212 Appendix E Specifications Index Symbols Numerics 2 5 in drive adapter spare part number 27 37 A access panel locking and unlocking 205 MT removal 52 MT spare part number 52 SFF removal and replacement 92 SFF spare part number 92 access panel locked 137 access panel MT spare part number 25
215. ty clean the internal components with a mouse cleaning kit available from most computer stores A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected Connect the wireless keyboard USB receiver to a USB 2 0 USB 3 0 devices can interfere with the wireless keyboard port that is separated from ports with USB 3 0 devices If you USB receiver still experience interference you may have to place the connectors farther apart using an external USB hub Solving Keyboard and Mouse Problems 159 Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware such as an additional drive or expansion card If you install a plug and play device Windows automatically recognizes the device and configures the computer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal syste
216. udio 154 CD ROM or DVD 166 diskette 142 flash drive 169 front panel 170 general 136 hard drive 145 25 30 Index 215 hardware installation 160 Internet access 170 keyboard 158 Media Card Reader 148 memory 164 monitor 150 mouse 158 network 161 power 140 printer 156 processor 166 software 173 processor MT removal and replacement 82 SFF removal and replacement 125 spare part number 41 processor problems 166 product ID locations 6 25 32 34 R rear chassis fan MT removal and replacement 86 MT spare part number 86 rear panel components MT 4 SFF 5 recovering information 194 recovery partition 195 removal and replacement MT fan baffle assembly 76 MT front USB panel 78 MT heat sink 80 MT power supply 88 MT power switch LED assembly 79 MT processor 82 MT rear chassis fan 86 MT speaker 85 MT system board 90 SFF fan duct 116 SFF front bezel 92 93 SFF front fan 117 SFF front I O power switch assembly 120 SFF heat sink 123 SFF hood sensor 119 216 Index SFF power supply 128 SFF processor 125 SFF speaker 122 SFF system board 130 removing battery 197 bezel blanks 96 MT bezel blanks 56 MT computer access panel 52 MT expansion card 60 MT expansion slot cover 61 MT front bezel 53 MT hard drive 72 MT media card reader 68 MT optical drive 68 SFF expansion card 100 SFF expansion slot cover 101 SFF hard drive 113 SFF media card reader 111 SFF optical drive 107 Smart Cover Lock 205 res
217. unter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table Table 8 9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer Cause Keyboard connector is not properly connected Solution 1 On the Windows XP Desktop click Start gt Shut Down On the Windows 7 Desktop click Start click the arrow on the lower right corner of the Start menu then select Shut Down 2 After the shutdown is complete reconnect the keyboard to the back of the computer and restart the computer Program in use has stopped responding to commands Keyboard needs repairs Shut down your computer using the mouse and then restart the computer See the Worldwide Limited Warranty for terms and conditions Computer is in standby mode Cursor will not move using the arrow keys on the keypad Cause The Num Lock key may be on Table 8 10 Solving Mouse Problems Mouse does not respond to movement or is too slow Cause Mouse connector is not properly plugged into the back of the computer Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Solution Press the Num Lock key The Num Lock light should not
218. upport ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system Ey NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual channel mode to download decompress and execute the ME firmware for Out of Band OOB third party data storage and other management functions Table 8 13 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the DIMM1 or XMM1 Ensure that a memory module is installed in the DIMM1 or socket XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for Replace module with the correct industry standard device for the system or the new memory module is not seated the computer On some models ECC and non ECC memory properly modules cannot be mixed Out of memory error Cause Solution Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules may not be installed correctly Check t
219. use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Removing a 5 25 inch Drive from a Drive Bay Z CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 91 2 Remove the access panel Access Panel on page 92 3 Rotate the drive cage to its upright position Drives 107 4 If removing an optical drive disconnect the power cable and data cable from the rear of the optical drive CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 5 Rotate the drive cage back down to its normal position Z CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 6 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 7 15 Removing the 5 25 inch Drive Ste een jj nannnnnn g ii Installing a 5 25 inch Drive into
220. ut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC real time clock battery may need to be replaced First reset the date and time under Control Panel Computer Setup can also be used to update the RTC date NOTE Connecting the computer to a live AC outlet and time If the problem persists replace the RTC battery prolongs the life of the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup 136 Chapter 8 Troubleshooting Without Diagnostics There is no sound or sound volume is too low Cause System volume may be set low or muted Cannot remove computer cover or access panel Cause Smart Cover Lock featured on some computers is locked Poor performance is experienced Cause Processor is hot Solution 1 Check the F10 BIOS settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speaker
221. uter was shipped with Windows 7 loaded you will be prompted to register the computer with HP Total Care before installing the operating system You will see a brief movie followed by an online registration form Fill out the form click the Begin button and follow the instructions on the screen CAUTION Do not add optional hardware or third party devices to the computer until the operating system is successfully installed Doing so may cause errors and prevent the operating system from installing properly YNOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Installing the Windows Operating System The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation Ey NOTE If the computer shipped with more than one operating system language on the hard drive the installation process could take up to 60 minutes If your computer was not shipped with a Microsoft operating system some portions of this d
222. will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs Z CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading
223. ype 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 Ifthe error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning 219 ECC Memory Module Detected ECC Modules not supported on this Platform Populated DIMM Configuration is not optimized Recently added memory module s support ECC memory error correction Rearrange the DIMMs so that each channel has the same amount of memory 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 301 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard POST Numeric Codes and Text Messages 177 Table 9 1 Numeric Codes and Text Messages continued Control panel message 303 Keyboard Controller Error Description I O board keyboa

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