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HP 9470m User's Manual

1. 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Chapter 6 Specifications mSATA drive specifications 24 GB 32 GB 256 GB Dimensions Height mm mm mm Length 50 8 mm 50 8 mm 50 8 mm Width 28 9 mm 28 9 mm 28 9 mm Weight lt 10g lt 10g lt 10g Interface type 7 7 7 Transfer rate Sequential Read Random Read Up to 160 MB s Up to 128 MB s Up to 380 MB s Up to 180 MB s Up to 490 MB s Up to 480 MB s Sequential Write Up to 115 MB s Up to 80 MB s Up to 250 MB s Random Write Up to 16 MB s Up to 40 MB s Up to 100 MB s Ready time Maximum to not busy 2 05 4 0 4 0 Access times Logical 0 1 ms 0 1 ms 0 1 Total logical sectors 46 905 264 62 533 296 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 55 to 95 C 67 F to 203 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details mSATA drive specifications 105 7 Backup and recovery Windo
2. Chapter 3 Illustrated parts catalog Spare part CSR Description number flag 702843 261 Keyboard with pointing stick for use in Bulgaria includes keyboard cable and pointing stick cable 702843 271 Keyboard with pointing stick use Romania includes keyboard cable and pointing stick cable 702843 281 Keyboard with pointing stick use in Thailand includes keyboard cable and pointing stick cable 702843 291 Keyboard with pointing stick for use in Japan includes keyboard cable and pointing stick cable 702843 A41 Keyboard with pointing stick for use in Belgium includes keyboard cable and pointing stick cable 702843 AB1 Keyboard with pointing stick for use in Taiwan includes keyboard cable and pointing stick cable 702843 1 Keyboard with pointing stick for use in South Korea includes keyboard cable and pointing stick cable 702843 B31 B Keyboard with pointing stick for use in the Netherlands includes keyboard cable and pointing stick cable 702843 B71 B Keyboard with pointing stick for use in Sweden and Finland includes keyboard cable and pointing stick cable 702843 Keyboard with pointing stick use Slovenia includes keyboard cable and pointing stick cable 702843 BB1 Keyboard with pointing stick for use in Israel includes keyboard cable and pointing stick cable 702843 BG1 Keyboard with pointing stick for use in Swit
3. 107 Performing a system recovery 108 Using the Windows recovery tools 108 Using f11 recovery tools 109 Using a Windows 7 operating system DVD purchased separately 110 Windows 8 Backup and recovery 110 Backing up your information 111 Performing a system recovery 111 Using the Windows recovery tools entren 112 Using f11 recovery tools i cesses ort atn oe ond Extat nad Gore foa gt aa 112 Using Windows 8 operating system media purchased separately 113 Using Windows Refresh for quick and easy recovery 113 Remove everything and reinstall Windows sssee 114 Using HP Software Setup ae tud ce RE cus Urge ached AQRI pO DE 115 vii SUSE Linux Backup and recovery 1 metn rmn nid rin arn rt un a rk 116 aetas erbe bu 116 Backing up your information 116 Performing a system recovery uai pte sea 117 USB Recovery opti n E ni EER 117 Remove everything and reinstall 119 8 Statement of 120 Non volatile memory 122 Questions 124 9 Power cord set requiremeh iss ivex ep XAR UH AEH 0 MEE XE
4. Service cover see Service cover on page 53 Keyboard see Keyboard on page 60 Base enclosure see Base enclosure on page 63 Fan see Fan on page 68 System board see System board on page 69 Remove the fingerprint reader board 1 Position the system board upside down 2 Disconnect the fingerprint reader board cable from the system board connector and then remove the assembly 3 Remove the fingerprint reader board and cable Reverse this procedure to install the fingerprint reader board Component replacement procedures 77 Display assembly This section describes removing components that require you to completely remove the display panel For more information about removing display components that do not require that you remove the assembly from the computer see Display assembly components panel bezel webcam microphone on page 43 E NOTE The display assembly is spared at the subcomponent level only Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Hard drive cover see Hard drive c
5. USB 3 0 charging powered port 1 VGA Dsub 15 pin supporting 1920x1200 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Full chiclet keyboard backlit dual point spill resistant with durakeys Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Taps enabled by default Touchpad on off button Touchpad supports 2 way scroll with legend Power requirements Supports the following HP Smart AC adapters 45 W HP Smart AC adapter 3 wire plug with ground pin Supports the following batteries e Primary 4 cell 52 Wh 3 55 Ah battery e Secondary 6 cell 60 Wh 2 7 Ah battery Security Supports security cable lock Supports fingerprint reader and no fingerprint reader option Supports Trusted Platform Module TPM 1 2 Infineon soldered down and TPM Enhanced Drive Lock not supported the People s Republic of China Integrated Smart Card reader active Full volume encryption HP ProtectTools Chapter 1 Product description Category Operating system Description Preinstalled Windows 7 Home Premium 64 and 32 bit with Microsoft Basics in Canada Japan and the United States Windows 7 Professional 64 and 32 bit with Microsoft Basics in Canada Japan and the United States Windows 8 Professional 64 with Windows
6. remove the display panel NOTE For this procedure the display will not be connected to the computer as shown in the following images a Remove the four Phillips PM2 0x3 0 screws that secure the display panel to the display enclosure Display panels are available using the following spare part numbers e 702871 001 35 6 cm 14 0 in LED HD AntiGlare display panel e 708771 001 35 6 cm 14 0 in LED HD AntiGlare display panel 80 Chapter 4 Removal and replacement procedures b Rotate the of the display panel downward 1 Lift the tape that secure the display cable connector on the panel 2 and then disconnect the cable 3 from the connector 4 7 NOTE For this procedure the display will not be connected to the computer as shown in the following image Component replacement procedures 81 82 If it is necessary to replace the display hinges Display hinge covers and hinges are available in the Display Hinge Kit spare part number 702857 001 a Remove the Phillips broadhead PM2 0x2 5 screw 1 that secures each hinge cover to the display enclosure b Remove the display hinge covers 2 from atop the hinges c Remove the 2 broadhead Phillips PM2 0x2 5 screws 1 that secure each display hinge to the display enclosure Chapter 4 Removal and replacement procedures d Lift the display hinges off the display enclosure 2 9 If it is necessary to replace the WLAN
7. Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system P Disconnect the power from the computer by unplugging the power cord from the computer p Disconnect all external devices from the computer Remove the battery see Battery on page 41 and then remove the following components a drive cover see Hard drive cover on page 47 b Hard drive see Hard drive SSD drive on page 48 Service cover see Service cover on page 53 d Keyboard see Keyboard on page 60 Remove the base enclosure 1 Close the computer and position it upside down 2 Remove the WLAN 1 and WWAN 2 antennas from the routing path 3 in the base enclosure Component replacement procedures 63 3 Remove the 13 Torx PM2 0x5 0 screws that secure the base enclosure to the computer 4 Remove the 7 Torx PM2 0x3 0 screws from the battery bay that secure the base enclosure to the computer 64 Chapter 4 Removal and replacement procedures 5 the base enclosure 1 off the computer while threading the antenna cables through the hole in the base enclosure 2 Reverse this procedure to install the base enclosure Touchpad Before removing the touchpad follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut i
8. 1 A Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 1 1a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Chapter 4 Removal and replacement procedures 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle oy NOTE WLAN modules are designed with a notch to prevent incorrect insertion NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 59 Keyboard Description Spare part number Keyboard 684252 1 Before removing the keyboard follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Discon
9. 3 MB cache for use 704439 501 models with Windows 8 Standard Intel Core 15 33170 processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache for use 704439 601 models with Windows 8 Professional Intel Core i3 3217U processor 1 80 GHz 3 MB cache for use in models with Windows 8 702847 501 Standard Intel Core i3 3217U processor 1 80 GHz 3 MB cache for use in models with Windows 8 702847 601 Professional Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery page 41 and then remove the following components a drive cover see Hard drive cover on page 47 b Hard drive see Hard drive SSD drive on page 48 Service cover see Service cover on page 53 Component replacement procedures 69 70 d Fan see Fan on page 68 e Keyboard see Keyboard on page 60 f Base enclosure see Base enclosure on page 63 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board SIM see SIM on page 42 if applicable Memo
10. 4 MB 702848 601 cache for use in models with Windows 8 Professional e Intel Core 15 34270 processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB 702849 501 cache for use in models with Windows 8 Standard e Intel Core 15 34270 processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB 702849 601 cache for use in models with Windows 8 Professional e Intel Core 15 33170 processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB 704439 501 cache for use in models with Windows 8 Standard e Intel Core 15 33170 processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB 704439 601 cache for use in models with Windows 8 Professional e Intel Core 13 32170 processor 1 80 GHz 3 MB cache for use in models with 702847 501 Windows 8 Standard 24 Chapter Illustrated parts catalog Component Spare part number e Intel Core 13 32170 processor 1 80 GHz 3 MB cache for use in models with 702847 601 Windows 8 Professional Plastics Kit includes 702877 001 9a SD card insert 9b Hard drive cover 10 Heat sink includes replacement thermal material 707907 001 11 RTC battery 702853 001 12 Fingerprint reader board includes cable 702845 001 13 Base enclosure 702863 001 14 Service cover 704441 001 15 Memory modules PC3 12800 1666 MHz DDR3 8 GB 634091 001 4 GB 641369 001 2 GB 652972 001 16 WLAN module Broadcom 4313GN 802 11b g n 1x
11. A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e The battery is fully charged 4 Hard drive light e white The hard drive is being accessed m e Amber HP 3D DriveGuard has temporarily Chapter 2 External component identification parked the hard drive Left a DS Component Description 1 l l Power connector Connects an AC adapter 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 a Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 USB 3 0 USB charging port Connects an optional USB device The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off 5 Audio out headphone jack Audio in Produces sound when connected to optional powered stereo microphone jack speakers headphones earbuds a headset or television audio Also connects an optional headset microphone C d WARNING To reduce the risk of personal injury adjust the volume before putti
12. Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag Serial WMI Product sn mn EE Warranty lyly0y Model XXXXXXX e Product name 1 This is the product name affixed to the front of the computer e Serial number s n 2 This is an alphanumeric identifier that is unique to each product e Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine whot components and parts are needed e Warranty period 4 This number describes the duration in years of the warranty period for the computer e Model description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag and PCID label 21 PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models Non Windows 8 models PID OC REL EMI 22 Chapter Illustrated parts catalog Computer major components Computer major components 23 Component Spa
13. 0x4 0 screws 2 that secure the hard drive bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket connector and screws are available in the Hard Drive Hardware Kit spare part number 702870 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 49 mSATA drive Description Spare part number 256 GB mSATA drive 702866 001 32 GB mSATA drive 702867 001 24 GB mSATA drive 702868 001 Before removing the mSATA drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 41 2 3 Disconnect all external devices from the computer 4 5 Remove the hard drive cover see Hard drive cover on page 47 Remove the mSATA drive 1 Remove the two Phillips PM2 0x3 0 screws 1 that secure the drive to the system board The ep 50 Chapter 4 Removal and replacement procedures 2 Remove the drive 2 by pulling it away from the slot at an angle fey NOTE mSATA drives are designed with a notch to prevent incorrect insertion Reverse this procedure to install the mSATA drive Component replacement procedures 51 RTC battery Description Spare part nu
14. 7 HP EliteBook 9470m Notebook PC Maintenance and Service Guide Copyright 2012 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition May 2013 First Edition October 2012 Document Part Number 709798 002 Safety warning notice WARNING reduce the possibility of heatrelated injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with t
15. 704439 501 System board with Intel Core 15 33170 processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache for use in models with Windows 8 Standard 704439 601 System board with Intel Core 15 33170 processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache for use in models with Windows 8 Professional 704441 001 A Service cover 707907 001 N Heat sink 708771 001 N 35 6 14 0 in LED HD AntiGlare display panel 710788 001 A HP hs2350 hspa Mobile Broadband Module 710789 001 A HP 12522 LTE EV DO Mobile Broadband Module 710790 001 12523 LTE HSPA Mobile Broadband Module Sequential part number listing 35 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ej NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instru
16. EV DO HSPA Mobile Broadband Module 641369 001 A 4 GB memory module 12800 1600 MHz 652972001 2 GB memory module PC3 12800 1600 MHz Sequential part number listing 3 32 Spare part CSR Description number flag 656840 001 A Wireless 2 4 GHz mouse 657325 001 A Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 676786 001 A QC Atheros AR9462 802 11a b g n 2x2 BT4 0 combo 668969 001 A HP hs2350 HSPA Mobile Broadband Module 670292 001 Intel Centrino Advanced N 6235 675791001 HP 2522 LTE EV DO Mobile Broadband Module 675793 001 A HP 2523 LTE HSPA Mobile Broadband Module 687945001 A cell 52 Wh 3 55 Ah Li ion battery 688850 001 Business Slim Load Case 696621001 6 cell 51 Wh 2 55 Ah Li ion travel battery 696694001 45 W HP Smart AC adapter non PFC 702080 001 HP un2430 EV DO HSPA Mini Card 702842 001 N Display Panel Support Kit includes display enclosure WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 702843 001 Keyboard with pointing stick use in the United States includes keyboard cable and pointing stick cable 702843 031 Keyboard with pointing stick for use in the United Kingdom and Singapore includes keyboard cable and pointing stick cable 702843 041 Keyboard with pointing stick for use Germany includes keyboard cable and poi
17. GB mSATA drive 702867 001 24 GB mSATA drive 702868 001 Hard Drive Hardware Kit not illustrated includes 702870 001 Hard drive connector Hard drive bracket Hard drive bracket screws Mass storage devices 29 Miscellaneous parts 30 Component AC adapter Spare part number 45 W HP Smart AC adapter non PFC 696694 001 65 W HP Smart AC adapter 609939 001 Optical mouse HP USB optical travel mouse 434594 001 Wireless 2 4 GHz 656840 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 49037 1 202 For use in Europe 490371 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 1 For use South Africa 49037 1 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 201 Screw Kit 702846 001 Docking station 702878 001 Cable lock docking station 575921 001 Business Slim Top Load Case 688850 001 Chapter 3 Illustrated parts catalog Sequential part number listing CSR flag designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part CSR Description number flag 4345940
18. Yes Yes Stores By enrolling in HP Only a digitally signed Reader Flash fingerprint ProtectTools Security application can make templates Manager the call to write to the Non volatile memory usage flash 123 Questions and answers 124 1 How can the BIOS settings be restored returned to factory settings Turn on or restart the computer and press F10 when prompted near the bottom of the display Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function In some PC systems the Firmware Hub for System BIOS is a flash memo
19. displayed at the bottom of the screen 2 Press 10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File gt Restore Defaults Windows 7 Computer Setup BIOS and Advanced System Diagnostics 87 4 Follow the on screen instructions 5 save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings 88 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a poi
20. e eg 95 Using Advanced System Diagnostics pe equos DE Died 96 SUSE Linux Computer Setup BIOS and Advanced System Diagnostics 96 Starting Computer tees tir oe ese Sette Venise dote ve ee e e a or eee Ee 97 Using ererupe ded 97 Navigating and selecting in Computer Setup 97 Restoring factory settings in Computer Setup 98 Ns fpi eir a a a 98 Determining the BIOS version 0 csccrsessosesveverorseossserneninsvadsosstoenensecasenvenens 99 Downloading a BIOS pedale oce earnest 99 Using Advanced System Diagnostics 100 6 Specifications NT 101 Computer specifications pa EN Y 101 35 6 cm 14 0 in display specifications St prr atn Y ri Cd t p ns ob n 102 Hard drive specifications 103 rrene 104 mSATA drive specifications 105 7 Backup and 106 Windows 7 Backup and recovery iine rdg d iUa nn n ea M 106 Creating recovery media with HP Recovery Disc Creator 106 Creating recovery media ocn epu ORE eae TUM Sa Ud RU UM 107 Backing up your information
21. filter 2 Category Memory Flash cache Description Two customer accessible upgradable memory module slots DDR3 PC3 1600 MHz dual channel support Supports 16384 MB of system RAM in the following configurations e 16384 8192 MBx2 e 8192 MB 8192 MBx1 or 4096x2 e 6144 MB 4096 MB 2048 MB e 4096 MB 4096 MBx1 or 2048 MBx2 e 2048 2048x1 Samsung 32 GB MLC mSATA module not available on computer models equipped with SSD SED or 256 mSATA Supports no Flash cache module configuration Hard drive Supports 7 0 mm 28 in 6 35 cm 2 5 in hard drives and solid state drives Customer accessible Serial ATA Supports the following hard drives e 500GB 7200 rpm selfencrypting drive SED e 500 7200 rpm e 320GB 7200 rpm Solid state drive Solid state drive SSD mounts in the same bracket as the hard drive Customer accessible Serial ATA III Supports the following SSDs e 256 GB SED e 180 GB mSATA module Audio and video Supports 256 GB mSATA module No available with flash cache module Two stereo speakers HD audio with SRS PRO audio Integrated 720p HD webcam supports no camera option Integrated dual array microphone Chapter 1 Product description Category Description Ethernet Intel 82579LM 10 100 1000 Ethernet network interface card NIC with iAMT Intel 82579LM Gigabit Network Connection NIC Power Down technology 53 54
22. help and then select Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup As you add new software and data files you should continue to back up your system regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup select Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore ET NOTE Be sure that the computer is connected to AC powe
23. only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number each disc before inser
24. removal 54 spare part numbers microphone product description 2 microphone audio in jack identifying 17 microphone module removal 44 spare part number 28 34 43 44 model name 1 mouse spare part numbers 30 31 32 mSATA drive removal 50 spare part numbers 34 48 50 specifications 105 mSATA module product description 2 31 54 N network jack identifying 18 num locklight 11 operating system product description 5 optical drive precautions 37 P packaging guidelines 39 PCID label 22 plastic parts service considerations 36 Plastics Kit spare partnumbers 34 pointing device product description 4 pointing stick 10 ports DisplayPort 18 external monitor 18 product description 4 USB charging 17 power button identifying 13 power connector removal 66 spare part number 66 power connector identifying 17 power connector spare part number 66 power cord set requirements 125 spare part numbers 30 31 power lights 11 16 power requirements product description 4 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 3 external media cards 3 flash cache 2 graphics 1 hard drive 2 keyboard 4 memory module 2 microphone 2 mSATA module 2 operating system 5 pointing device 4 poris 4 power requirements 4 processors 1 product name 1 security 4 serviceability 7 solid state drive 2 video 2 wireless 3 product name 1 R recovery partition recycle compu
25. steps Ts uo B Q N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags 98 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows Start Computer Setup Use a pointing devi
26. their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacemen
27. with Windows 7 Professional 64 and 32 mage with Office 2010 Personal only in Japan e Windows 8 Professional 64 with Windows 7 Professional 64 and 32 mage with Office 2010 Home and Business only in Japan e Windows 8 Professional 64 with Windows 7 Professional 64 and 32 mage with Office 2010 Professional only in Japan e Windows 8 Professional 64 Office 2010 Transition not available in Japan e Windows 8 Professional 64 Office 2010 Personal only in Japan e Windows 8 Professional 64 Office 2010 Home and Business only in Japan e Windows 8 Professional 64 Office 2010 Professional only in Japan e Windows 8 64 Office 2010 Transition not available in Japan e Windows 8 64 Office 2010 Personal only in Japan e Windows 8 64 Office 2010 Home and Business only in Japan e Windows 8 64 Office 2010 Professional only in Japan e Windows 8 64 Office 2010 Transition emerging markets only not available in Japan Category Description Restore media DR DVD e Windows 7 without Windows DVD e Windows 7 with Windows DVD e Windows 8 Restore media OS DVD e Windows 7 Home Basic 32 bit e Windows 7 Home Premium 64 and 32 bit e Windows 7 Professional 64 and 32 bit Certified e SuSE Linux 64 bit Service Pack 2 Serviceability Web only support e Windows XP Pro 32 bit e Windows 7 Home Basic 64 bit e Windows 7 Enterprise 64 and 32 bit e Windows 7 Ultimate 64 and 32 bit End user replaceable parts e AC a
28. 01 HP USB optical travel mouse 490371 001 A Power cord for use in North America 3 pin black 1 83 m 490371 011 A Power cord for use in Australia 3 pin black 1 83 m 490371021 A Power cord for use in Europe 3 pin black 1 83 m 490371 111 A Power cord for use in Switzerland 3 pin black 1 83 m 490371 201 A Power cord for use in Thailand 3 pin black 1 83 m 490371 202 A Power cord for use in Brazil 3 pin black 1 83 m 490371 291 A Power cord for use in Japan 3 pin black 1 83 m 490371 Power cord for use the People s Republic of China 3 pin black 1 83 m 490371 ABl Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 A Power cord for use in South Africa 3 pin black 1 83 m 490371 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D01 A Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 A Power cord for use in India 3 pin black 1 83 m 575921001 A Cable lock docking station 603783 001 A 320 GB 7200 rpm 7 mm hard drive does not include hard drive bracket connector or screws NOTE The hard drive bracket connectors and screws are included in the Hard Drive Hardware Kit spare part number 702870 001 609939 001 65 W Smart AC adapter 631954 001 Intel Centrino Advanced N 6205 WLAN module 634091 001 A 8 GB memory module 12800 1600 MHz 634400 001 un2430
29. 1 WiFi and 20702 Bluetooth 4 0 Combo 657325 001 Adapter Intel Centrino Advanced N 6235 670292 001 Intel Centrino Advanced N 6205 631954 001 QC Atheros AR9462 802 11a b g n 2x2 BT4 0 combo 676786 001 17 WWAN module HP 12523 LTE HSPA Mobile Broadband Module 675793 001 HP 12522 LTE EV DO Mobile Broadband Module 675791 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 HP hs2350 HSPA Mobile Broadband Module 668969 001 HP un2430 EV DO HSPA Mini Card 702080 001 HP hs2350 hspa Mobile Broadband Module 710788 001 HP 12522 LTE EV DO Mobile Broadband Module 710789 001 HP 2523 LTE HSPA Mobile Broadband Module 710790 001 18 mSATA drive 256 GB mSATA drive 702866 001 32 GB mSATA drive 702867 001 24 GB mSATA drive 702868 001 Computer major components 25 Component Spare part number Hard Drive Hardware Kit not illustrated includes hard drive bracket connector 702870 001 and screws 19 Solid state drive includes bracket connector and screws 256 GB SATA III self encrypting drive SED 702865 001 180 GB SATA III 702864 001 20 Hard drive does not include hard drive bracket connector or screws 500 GB 7200 rpm 7 mm self encrypting drive 703268 001 500 GB 7200 rpm 7 mm 703267 001 320 GB 7200 rpm 2 5 inch 603783 001 21 Battery Li ion 4 cell 52 Wh 3 55 Ah 687945 001 6 cell 60 Wh 2 7 Ah travel battery not illustrated 696621 001 26 Chapter Illustrated parts cat
30. 18 Remove the backlight from the backlight frame 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 24 Recycle the LCD panel and backlight 132 Chapter 10 Recycling Index A AC adapter spare part numbers 30 32 advanced system diagnostics 91 96 antenna removal 83 84 spare part number 28 34 84 Antenna Kit spare part number 28 34 audio product description 2 audio in microphone jack identifying 17 audio out headphone jack identifying 17 B Backup and Restore base enclosure removal 63 spare partnumber 25 34 63 battery identifying 20 removal 41 spare part numbers 26 32 41 battery light 16 battery release latch 20 BIOS determining version 99 downloading an update 90 95 99 updating 89 94 98 Blu ray R RE DVD RW SuperMulti DL Drive precautions 37 107 111 89 94 Blu ray ROM DVD RW SuperMulti DL Drive precautions 37 buttons left pointing stick 10 left TouchPad 10 power 13 right pointing stick 10 right TouchPad 10 volume mute 13 wireless 13 cables service considerations 36 caps lock light identifying 11 chipset product description 1 components bottom 19 display 8 front 16 left side 17 right side 18 top 9 computer major component
31. 21 Non volatile memory usage Non Volatile Amount Does this Does this What isthe How is data input into How is this memory Memory Type Size memory memory purpose of this memory write protected store retain this customer data when memory data power is removed Real Time Clock 256 Bytes No Yes Stores system Using the F10 Setup utility This memory is not write RTC battery date and time changing the Microsoft protected HP backed up and limited Windows date amp time recommends password CMOS keyboard protecting the F10 Setup configuration controller data utility memory CMOS Controller NIC 64 Kbytes No Yes Store NIC Using a utility from the NIC A utility is required to EEPROM not customer configuration vendor that can be run from write data to this accessible and NIC DOS memory and is available firmware from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional Keyboard ROM 64 Kbytes No Yes Stores Programmed at the factory utility is required for not customer firmware code Code is updated when the writing data to this accessible keyboard system BIOS is updated memory and is available mouse amp on the HP website battery Writing data to this management ROM in an inappropriate manner can render the PC non functional DIMM Serial 256 Bytes No Yes Stores memory Programmed by the memory Data cannot be written Presence
32. 55 wake on LAN Ethernet cable not included Wireless Integrated wireless local area network WLAN options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats e QC Atheros AR9462 802 11a b g n 2x2 BT4 0 combo e Broadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Combo Adapter e Intel Centrino Advanced N 6235 e Intel Centrino Advanced N 6205 WLAN module Supports no WLAN option Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the following WWAN formats e 2523 LTE HSPA Mobile Broadband Module e 2522 LTE EV DO Mobile Broadband Module e 2430 EV DO HSPA Mobile Broadband Module e hs2350 HSPA Mobile Broadband Module Supports no WWAN option Supports WWAN after market option External media cards Integrated 54 mm ExpressCard Secure Digital SD flash media slot with push push technology supporting the following digital card formats MultiMediaCard MMC e MMC e Secure Digital SD Memory Card e SDHC e SDXC 4 Category Ports Description Audio in mono microphone Audio out stereo headphone Battery connector DisplayPort 1 1a Docking connector HP Smart AC adapter RJ 45 Ethernet USB 3 0 ports 2
33. 7 Professional 32 or 64 image and with Microsoft Basics in Canada Japan and the United States Windows 8 Professional 64 with Microsoft Basics in Canada Japan and the United States Windows 8 64 with Microsoft Basics in Canada Japan and the United States Windows 8 64 with Microsoft Basics in the People s Republic of China FreeDOS SUSE Linux SLED for China only 6 Category Chapter 1 Product description Description Preinstalled with Microsoft Office Windows 7 e Windows 7 Home Basic 32 bit with Office Transition emerging markets only not available in Japan e Windows 7 Home Premium 64 and 32 bit with Office Transition not available in Japan e Windows 7 Home Premium 64 bit with Office 2010 Personal only in Japan e Windows 7 Home Premium 64 bit with Office 2010 Home and Business only in Japan e Windows 7 Home Premium 64 bit with Office 2010 Professional only in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Transition not available in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Home and Business only in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Personal only in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Professional only in Japan Windows 8 e Windows 8 Professional 64 with Windows 7 Professional 64 and 32 mage with Office 2010 Transition not available in Japan e Windows 8 Professional 64
34. 702848 601 N System board with Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB cache for use in models with Windows 8 Professional Sequential part number listing 33 34 Spare part CSR Description number flag 702849 001 N System board with Intel Core 15 34270 processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache for use in models without Windows 8 702849 501 N System board with Intel Core i5 3427U processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache for use in models with Windows 8 Standard 702849 601 N System board with Intel Core 15 34270 processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache for use in models with Windows 8 Professional 702851 001 N Top cover with fingerprint reader board 702852 001 N Top cover without fingerprint reader board 702853 001 RTC battery includes cable and double sided tape 702854 001 N Webcam microphone module includes double sided tape 702856001 N Touchpad assembly 702857 001 N Display Hinge Kit includes left and right hinges and left and right hinge covers 702858 001 N Display enclosure 702859 001 N Fan includes cable 702860 001 N Display bezel for use on models with a webcam 702861 001 N Display bezel use on models without a webcam 702863 001 N Base enclosure 702864001 Solid state drive 180 GB SATA includes bracket connector and screws 702865 001
35. A Solid state drive 256 GB SATA sel encrypting drive SED includes bracket connector and screws 702866 001 256 GB mSATA drive 702867 001 A 32 GB mSATA drive 702868 001 A 24 GB mSATA drive 702869 001 N Speaker assembly includes cable 702870001 A Hard Drive Hardware Kit includes hard drive bracket connector and screws 702871 001 N 35 6 14 0 in LED HD AntiGlare display panel 702873 001 N Microphone module 702875 001 A AC power connector 702876001 N Antenna Kit includes left and right WLAN antenna cables and transceivers and left and right WWAN antenna cables and transceivers 702877 001 N Plastics Kit includes SD slot insert and hard drive cover 702878 001 A Docking station Chapter 3 Illustrated parts catalog Spare part CSR Description number flag 703267 001 500 7200 rpm 7 hard drive does not include hard drive bracket connector or screws NOTE The hard drive bracket connector and screws are included in the Hard Drive Hardware Kit spare part number 702870 001 703268 001 500 7200 rpm 9 5 SED hard drive does include hard drive bracket connector or screws NOTE The hard drive bracket connector and screws are included in the Hard Drive Hardware Kit spare part number 702870 001 704439 001 N System board with Intel Core 15 33170 processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache for use in models without Windows 8
36. ARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully E NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 Battery 127 128 oy NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Perform the following steps to disassemble the display assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right i
37. B 320 GB Dimensions Height 7 7 Length 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm Weight 110g 110g Interface type SATA SATA Transfer rate Synchronous maximum 1 1 GB sec 1 1 GB sec Security ATA security or SED ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms Maximum 22 ms 22 ms Logical blocks 976 773 168 628 142 448 Disk rotational speed 7200 rpm 7200 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 103 Solid state drive specifications 104 180 GB 256 GB Dimensions Height 7 mm 7 mm Length 100 5 mm 100 5 mm Width 69 9 mm 69 9 mm Weight 78g 78g Interface type ATA 7 ATA 7 Transfer rate Sequential Read Random Read Up to 550 MB s Up to 50K IOPS Up to 460 MB s Up to 46K IOPS Sequential Write Up to 520 MB s Up to 260 MB s Random Write Up to 80K IOPS Up to 56K IOPS Ready time Maximum to not busy 2 0s 4 0s Access times Logical 0 1 ms 0 1 Total logical sectors 351 651 888 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 55 to 95 C 67 F to 203 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F
38. Center 2 In the left pane click System and then click Power Management in the right pane 2 t1 Wireless button Turns the wireless feature on or off but does not establish a 1 wireless connection 3 49 Volume mute button Mutes and restores speaker sound 4 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Top 13 Keys Windows models 14 Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num key or the esc key 3 fe Windows 7 logo key um Windows 8 logo key 4 Function keys 5 Embedded numeric keypad Windows 7 Displays the Windows Start menu Windows 8 Returns you to the Start screen from an open app or the Desktop NOTE Pressing the Windows logo key again will return you to the previous screen Execute frequently used system functions when pressed in combination with the fn key When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows 7 applications key Windows 8 applications key pu Windows 7 Displays a shortcut menu for items beneath the cursor Windows 8 Displays options for a selected o
39. Detect per memory module vendor this memory when the SPD module 128 information module is installed in a configuration Bytes PC The specific write data programmabl protection method varies e not by memory vendor customer accessible System BIOS 4105 Yes Yes Store system System BIOS code is A utility is required for MBytes BIOS code and programmed at the factory writing data to this PC Code is updated when the memory and is available configuration system BIOS is updated on the HP website data Configuration data and Writing data to this settings are input using the ROM in an F10 setup utility or a custom inappropriate manner utility can render the PC non functional 122 Chapter 8 Statement of Volatility Non Volatile Amount Does this Does this What isthe How is data input into How is this memory Memory Type Size memory memory purpose of this memory write protected store retain this customer data when memory data power is removed Intel 1 5 or Yes Yes Stores Management Engine Code The Intel chipset is Management 5MByte Management is programmed at the configured to enforce Engine Firmware Engine Code factory Code is updated via HW protection to block present only in Settings Intel secure firmware update all direct read write models ending in Provisioning utility Unique Provisioning access to this area An a p w or m Data and iAMT Data can be entered at the Intel utility is required for or
40. EXTA EER MA E ERMA EE GA MEE MA EHE MARE 4E EE EAE E idea ndo 125 Requirements for all countries xen n act Ce aa pha Vie 125 Requirements for specific countries and regions 126 10 Recycling eR 127 Baten soo a ee e e eo RUD 127 E E A E E n 127 A A E T T 133 viii 1 Product description Category Product Name Description HP EliteBook 9470m Notebook PC Processors Intel Core processors e 13 32170 1 8 GHz 3 MB L3 Cache 17W e 15 33170 1 7 GHz max turbo frequency 2 6 GHz 3 MB L3 Cache 17W e 15 34270 1 7 GHz max turbo frequency 2 7 GHz 3 MB L3 Cache 17W e 17 36670 1 8 GHz max turbo frequency 2 9 GHz 4 MB L3 Cache 17W Chipset Mobile Intel QM77 Graphics Intel UMA Graphics with shared video memory Intel HD Graphics 4000 Panels 35 6 14 0 in 3 0 mm flat thin backlit light emitting diode LED high definition HD AntiGlare AG SVA 1600x900 display with and without webcam 35 6 cm 14 0 in 3 0 mm flat thin backlit LED HD AG SVA 1366x768 display with and without webcam All display assemblies include two wireless local area network WLAN antenna cables and two wireless wide area network WWAN antenna cables Supports low voltage differential signalling LVDS Supports 16 9 aspect ratio Supports privacy
41. S Dimensions Width 33 80 cm 13 3 in Depth 23 13 cm 9 09 in Height front to back 1 95 cm 0 77 in Weight Equipped with one memory module WLAN module and 1 63 kg 3 6 lbs mSATA drive Input power Operating voltage and current 18 5 V dc 3 5 65 W or 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 101 35 6 14 0 in display specifications 102 Metric U S Dimensions Height 17 6 cm 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Number of colors up to 16 8 million Contrast ratio Brightness 200 1 typical 200 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format Configuration HD SVA 1366 x 768 RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 3 46 W Viewing angle Chapter 6 Specifications 65 horizontal 50 vertical typical Hard drive specifications 500 G
42. Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ej NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup 86 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Navigating and selecting Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up ar
43. ad is complete If no instructions are displayed follow these steps 1 From the Start screen type explorer and then select File Explorer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Windows 8 Computer Setup BIOS and Advanced System Diagnostics 95 Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repe
44. alog Display assembly subcomponents Display assembly subcomponents 27 28 Component Spare part number 1 Display bezel For use on models with a webcam 702860 001 For use on models without a webcam 702861 001 2 Webcam microphone module 702854 001 Microphone module 702873 001 Display Hinge Kit includes left and right display hinges and left and right hinge 702857 001 covers 3a Display hinge covers 2 3b Display hinges 4 35 6 cm 14 0 in LED AntiGlare display panel HD 70877 1 001 HD 702871 001 Antenna Kit includes 702876 001 5a WWAN antenna cables and transceivers 5b WLAN antenna cables and transceivers 6 Display enclosure 702858 001 Display Panel Support Kit includes WLAN antenna cables and transceivers 702842 001 WWAN antenna cables and transceivers and display enclosure Chapter 3 Illustrated parts catalog Mass storage devices Item Description Spare part number 1 Hard drive does not include hard drive bracket or screws 500 GB 7200 rpm 7 mm SED 703268 001 500 GB 7200 rpm 7 mm 703267 001 320 GB 7200 rpm 9 5 mm 603783 001 Solid State Drive includes drive bracket connector and screws 256 GB SATA III self encrypting drive SED 702865 001 180 GB SATA III 702864 001 2a Solid state drive bracket 2b Solid state drive 2c Drive connector 3 mSATA drive 256 GB mSATA drive 702866 001 32
45. an 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 125 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE Belgium CEBC Canada CSA 2 Denmark DEMKO Finland FIMKO France UTE Germany VDE Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding
46. antenna cables and transceivers WLAN and WWAN antennas are available in the Antenna Kit spare part number 702876 001 a Release the WLAN antenna transceivers 1 from the clips built into the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided tape b Detach the WLAN antenna cables from the routing channels 2 built into the display enclosure Component replacement procedures 83 Remove the WLAN antenna cables and transceivers The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 702876 001 If it is necessary to replace WWAN antenna cables and transceivers WLAN and WWAN antennas are available in the Antenna Kit spare part number 702876 001 a Release the WWAN antenna transceivers 1 from the clips built into the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided tape b Detach the WWAN antenna cables from the routing channels 2 built into the display enclosure c Remove the WWAN antenna cables and transceivers The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 702876 001 84 Chapter 4 Removal and replacement procedures Reverse this procedure to reassemble and install the display assembly Component replacement procedures 85 5 Computer Setup BIOS and Advanced System Diagnostics Windows 7 Computer
47. atic Repair follow these steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type explorer and then select File Explorer zors From the Start screen type computer and then select Computer NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately 3 If the Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support Using f11 recovery tools CAUTION Usi
48. ats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press 2 2 Click the diagnostic test you want to run and then follow the on screen instructions fey NOTE If you need to stop a diagnostics test while it is run
49. bject 7 num Ik key Chapter 2 External component identification Turns the embedded numeric keypad on and off when pressed in combination with the fn key Keys SUSE Linux models Component Description 1 fn key Executes frequently used system functions when pressed in combination with a function key 2 Function keys Execute frequently used system functions when pressed in combination with the fn key Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 3 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad 4 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Top Front 16 C S VOOG Component 1 tc I i Wireless light Description White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 2 b Power light e On The computer is on e Blinking The computer is in the Sleep Suspend state e The computer is off or in Hibernation 3 Battery light e Amber The computer is connected to external f power and the battery is charged from O to 90 percent e White The computer is connected to external power and the battery is charged from 90 to 99 percent e amber
50. ce or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exif icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 2 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http
51. ced System Diagnostics 93 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter 94 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the comput
52. ctions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 36 Chapter 4 Removal and replacement procedures Drive handling CAUTION Drives are fragile components that must be handled with To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch o
53. ctor of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press 2 Click the diagnostic test you want to run and then follow the on screen instructions Ej NOTE If you need to stop a diagnostics test while it is running press esc 100 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics 6 Specifications Computer specifications Metric U
54. dapter e Battery e Hard drive e Solid state drive e Keyboard e Memory module e mSATA flash cache e WLAN module e WWAN module 2 External component identification Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use 8 Chapter 2 External component identification Component 5 Webcam select models only 6 Internal display switch Description Records video and captures still photographs To use the webcam in Windows 7 select Start gt All Programs gt HP gt HP Webcam For information on using the webcam in Windows 8 access Help and Support From the Start screen type help and then select Help and Support from the list of apps For information on using the webcam access Help and Support From the Start screen type help and then select Help and Support from the list of apps Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately arou
55. dule 668969 001 HP un2430 EV DO HSPA Mini Card 702080 001 HP hs2350 hspa Mobile Broadband Module 710788 001 HP 2522 LTE EV DO Mobile Broadband Module 710789 001 HP 2523 LTE HSPA Mobile Broadband Module 710790 001 Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 41 Remove the hard drive cover see Hard drive cover on page 47 ou h 9 NM Remove the service cover see Service cover on page 53 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the WWAN module to the system board The WWAN module tilts up Chapter 4 Removal and replacement procedures 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle NOTE WWAN modules are designed with a notch to prevent incorrect insertion NOTE Ifthe WWAN antennas are not connected to the terminals on the WWAN modul
56. e the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 57 WLAN module 58 Description Spare part number Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced N 6235 670292 001 Intel Centrino Advanced N 6205 WLAN module 631954 001 QC Atheros AR9462 802 11a b g n 2x2 BT4 0 combo 676786 001 CAUTION prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 M Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 41 Remove the hard drive cover see Hard drive cover on page 47 Remove the service cover see Service cover on page 53 Remove the WLAN module
57. e the battery into the bay until it drops and the latch snaps and then slide the latch to the left to lock the battery NOTE In the locked position there will be no red color shown in the latch slot SIM fey NOTE This section applies only to computer models with WWAN capability NOTE If there is a SIM inserted in the SIM slot it must be removed before disassembling the computer Be sure that the SIM is reinserted in the SIM slot after reassembling the computer The SIM slot is located inside the battery bay on the right side Before removing the SIM follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 41 Remove the SIM 1 Press in on the SIM 1 The module is partially ejected from the SIM slot 2 Remove the SIM 2 from the SIM slot Om Reverse this procedure to install the SIM 42 Chapter 4 Removal and replacement procedures Display assembly components panel bezel webcam microphone All display assemblies include WLAN antenna transceivers and cables WWAN models also include 2 WWAN antenna transceivers and cables Full hinge up displays are not spared Th
58. eate recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media performs a system recovery if the hard drive becomes corrupted A system recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs Chapter 7 Backup and recovery Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media NOTE Operating system recovery media can be created only once Thereafter the option to create that media will not be available 1 Select Start All Programs Security and Protection HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repair discs select models
59. ed with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press 10 to enter Computer Setup 92 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and
60. edures eee eee ee eee ee 36 Preliminary replacement requirements 36 36 Service considerations 36 bulls uud eie NRI I TO T 36 Cables and connectors 36 Drive handling icc vnc neh ie ae ees urea ER 37 errete ale guidelines 37 Electrostatic discharge damage 37 Packaging and transporting guidelines 39 Component replacement proced tes i n exero peti Ru RR UR nel er to e 41 lip M ERE 41 SIM RETE ERN NR RR RHEIN EE 42 Display assembly components panel bezel webcam microphone 43 Hard drive CVE met S 47 Hard drive SSD drive 48 mSATA INVE EA 50 RIC EL E A TA 52 Service 53 Memory mod le 54 WWAN D DO o 56 OO 58 60 Base enclosure Mec RIT T 63 CIE 65 Power CORMECION S 66 n 68 System H dd asrasin reeds E a e ENa 69 Heatsink E ea N 72 Sr n pd O 74 Smartcard board NEN E TU 75 Fingerpr
61. eep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 38 Chapter 4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in
62. entifying 14 15 function keys identifying 109 112 14 15 G graphics product description 1 grounding guidelines 37 guidelines equipment 40 grounding 37 packaging 39 transporting 39 workstation 39 H Hard drive spare part numbers 48 hard drive precautions 37 product description 2 removal 48 spare part numbers 31 35 48 specifications 103 hard drive bracket removal 49 hard drive cover removal 47 spare part number 47 hard drive cover illustrated 25 Hard Drive Hardware Kit spare number 26 29 34 48 26 29 134 Index hard drive light 16 hard drive recovery 109 112 hard drive identifying 19 headphone audio out jack 17 heat sink removal 72 spare part numbers 72 25 35 integrated webcam light identifying 8 internal display switch 9 internal microphones identifying 8 J jacks audio in microphone 17 audio out headphone 17 network 18 RJ 45 network 18 K keyboard product description 4 remval 60 spare part numbers 24 32 33 60 keypad embedded numeric keys esc 14 fn 14 15 function 14 15 Windows applications 14 Windows logo 14 14 15 L latch battery release 20 legacy support USB 86 92 97 lights battery 16 caps lock 11 hard drive 16 num lock 11 power 11 16 TouchPad 11 webcam 8 wireless 11 16 M mass storage device illustrated 29 precautions 37 spare partnumbers 29 Media Card Reader identifying 18 memory module product description 2
63. er is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 41 Remove the hard drive cover see Hard drive cover on page 47 ou h 9 M Remove the service cover Service cover on page 53 Chapter 4 Removal and replacement procedures Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 2 Remove the memory module 2 by pulling the module away from the slot at an angle Ej NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot oy NOTE The computer uses two memory slots The top slot houses the expansion memory module and the bottom slot houses the primary memory module Reverse this procedure to install a memory module Component replacement procedures 55 WWAN module 56 Ej NOTE The WWAN module and the WLAN module are not interchangeable Description Spare part number HP 2523 LTE HSPA Mobile Broadband Module 675793 001 HP 2522 LTE EV DO Mobile Broadband Module 675791 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 HP hs2350 HSPA Mobile Broadband Mo
64. er is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type help and then select Help and Support 2 Inthe Help and Support search box type maintain and then follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the downlo
65. eturn to the prior menu e Drivelock password is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master Drivelock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a Drivelock password Chapter 8 Statement of Volatility If an Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic Drivelock password Select the File menu then Reset BIOS Security to factory default Click yes at the warning message Select the File menu then Save Changes and Exit Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press to accept or F2 to reject If the HP notebook model number ends in a or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System Configuration then AMT Options Then select Un configure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to un configure AMT If the op
66. ews 1 that secure the cover to the computer 2 Tilt the door up from the computer slightly 2 and then lift the cover up and off the computer 3 Reverse the removal procedures to install the service cover Component replacement procedures 53 Memory module 54 E NOTE Primary and expansion memory is installed in a stacked configuration in the bottom of the computer Description Spare part number 8 GB memory module PC3 12800 1600 MHz 634091 001 4 GB memory module PC3 12800 1600 MHz 641369 001 2 GB memory module PC3 12800 1600 MHz 652972 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click Support amp Drivers gt Drivers amp Software In the Enter a product name number box type the computer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the comput
67. f shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Preliminary replacement requirements 37 CAUTION prevent damage to the computer when you are removing or installing internal components observe these precautions K
68. g Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the syste
69. hat no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended Enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to r
70. hat were not originally installed on the system at the factory NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type help and then select Help and Support E NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type help and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows 2049 y IMPORTANT This option does not provide backups of your information Before using this optio
71. he computer 4 Remove the battery see Battery on page 41 and then remove the following components a drive cover see Hard drive cover page 47 Hard drive see Hard drive SSD drive on page 48 Service cover see Service cover on page 53 d WLAN module see WLAN module on page 58 n WWAN module see WWAN module on page 56 Fan see Fan on page 68 g Keyboard see Keyboard on page 60 h Base enclosure see Base enclosure on page 63 i System board see System board on page 69 Remove the heat sink 1 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Philllips screws 1 that secure the heat sink to the system board 72 Chapter 4 Removal and replacement procedures 2 Remove the heat sink 2 Ej NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to install the heat sink Component replacement procedures 73 74 Speaker assembly Description Spare part number Speaker assembly includes cable 702869 001 Before removing the spea
72. he user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents NE 1 05 3 O A E H G M H 1 2 External component identification LLL eee eee eee eee eee ee eene eene entente esee esee eset eu 8 Bn TC C 8 lm EE 9 pes rH 9 P mec Sve baie if Buttons and fingerprint reader select models only cceccccceeeeeeeeeeeeeeeseeeeenteeeeeaes 12 Keys een een aie naan 14 Keys SUSE Linux models devel eat eter ruft ont 15 gren e Cr cm nmm 16 Ilt 17 nie mercem 18 sr pe 19 3 Ilvsiroted paris 21 Service tag and PCID oct CR 21 SENICE 21 POD label C 22 Computer major components 23 Display assembly subcomponents xt Reo Ek Teens en EXER NU UM RH NUR OIAREE UP C RUE 27 Mass 29 Miscellaneous atio a asia 30 Sequential part number listing rne rtr eaahheadaainndeiavadsnsacimegiausanduarcdavedsdionatess 31 4 Removal and replacement proc
73. int reader board 77 78 5 Computer Setup BIOS and Advanced System Diagnostics 6 86 Windows 7 Computer Setup BIOS and Advanced System Diagnostics 86 gern aii M 86 Starting Computer Setup 4 emen nnne 86 Navigating and selecting in Computer Setup 87 Restoring factory settings in Computer Setup 87 Updating the BICIS ioccelasesbtietermetetabeamts eaput bb aupi tds kim qusbbtsnt lesu pu oben 89 Determining the BIOS version 89 Downloading a BIOS update esci tert e een 90 Using Advanced System Diagnostics 91 Windows 8 Computer Setup BIOS and Advanced System Diagnostics 97 Using Computer Setup 92 Starting Computer Setup 4 eee Ime 92 Navigating and selecting Computer Setup 92 Restoring factory settings in Computer Setup 93 Updating the BIOS C P 94 Determining the BIOS version ccccccceeeeeeeeeenteeeeeeeeeeeeeeeaes 94 Downloading a BIOS Update oer tr eria
74. is section describes removing components that do not require that you entirely remove the display assembly from the computer You can remove the display bezel webcam microphone module and display panel with the display assembly still attached to the computer To remove the remaining display components including the display brackets antennas and enclosure you must remove the entire display assembly from the computer See Display assembly on page 78 for more information about removing the remaining components Description Spare part number Display panels 35 6 cm 14 0 in HD anti glare LED 70877 1 001 35 6 cm 14 0 in HD anti glare LED 70287 1 001 Display bezels For use with models with a webcam 702860 001 For use with models without a webcam 702861 001 Webcam module with microphone 702854 001 Microphone module 702873 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 Remove the display assembly components 1 Position the computer upright with the front toward
75. ive bracket or screws Spare part number 500 GB 7200 rpm 7 mm SED 703268 001 500 GB 7200 rpm 7 mm 703267 001 320 GB 7200 rpm 9 5 mm 603783 001 Solid state drive includes bracket connector and screws 256 GB SATA III self encrypting drive SED 702865 001 180 GB SATA III 702864 001 mSATA SSD 256 GB mSATA 702866 001 32 GB mSATA 702867 001 24 GB mSATA 702868 001 Hard Drive Hardware Kit includes hard drive bracket connector and screws 702870 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 41 2 3 Disconnect all external devices from the computer 4 5 Remove the hard drive cover see Hard drive cover on page 47 Remove the hard drive 1 Loosen the 4 captive hard drive screws 1 that secure the drive to the computer 2 Pull the hard drive tab 2 upward to disconnect the hard drive Chapter 4 Removal and replacement procedures 3 Lift the hard drive and then pull the hard drive out of the hard drive bay 4 If it is necessary to disassemble the hard drive perform the following steps Remove the connector from the hard drive 1 Remove the four Phillips PM3
76. k on Key or the notebook that will be recovered before starting NOTE HP recommends that you create the USB Recovery Disk in the event of a system failure The Disk On Key used for this process should be 4 GB or larger Creating a USB Recovery Disk On Key 1 7 Pomme Connect the USB Disk On Key to a USB port on the computer Select Computer More applications Tools Create Recovery USB Enter the root password when prompted Select USB Disk On Key from the list Click OK A question dialog will remind you that the data on the USB key will be destroyed To continue click OK Otherwise click Cancel and back up the contents of the Disk On Key on another computer The backup process will display a status dialog box while the backup is in progress NOTE A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted You may close the file browser window if desired Once the USB Recovery Key has been created the status dialog will close The USB Recovery Key is ready for use Recovering from a USB Recovery Disk On Key ACAUTION Before starting the Recovery process make sure any data on the system to be recovered has been backed up The recovery process destroys all data on the system to be recovered Turn off the computer Connect the USB Disk On Key to a USB port on the computer Turn on the computer while holding down the f9 key Once the sy
77. ker assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Hard drive cover see Hard drive cover on page 47 Hard drive see Hard drive SSD drive on page 48 Service cover see Service cover on page 53 Keyboard see Keyboard on page 60 Base enclosure see Base enclosure on page 63 Fan see Fan on page 68 System board see System board on page 69 Remove the speaker assembly 1 Remove the 2 Phillips PM2 0x3 0 screws 1 that secure each speaker to the computer Chapter 4 Removal and replacement procedures 2 Remove the speakers 2 from the computer Reverse this procedure to install the speakers Smart card board Description Spare part number Smart card board includes cable 702844 001 Before removing the smart card reader follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external device
78. lock is on 4 Wireless light e White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 5 Mute light e Amber Computer sound is off 4 i e Computer sound is on 6 Caps lock light On Caps lock is on 7 TouchPad light e Amber The TouchPad is off e The TouchPad is on Top 11 Buttons and fingerprint reader select models only E NOTE Windows 8 keyboard shown 12 Chapter 2 External component identification Component 1 Power button Description e When the computer is off press the button to turn on the computer e the computer is on press the button briefly to initiate Sleep Suspend e When the computer is in the Sleep Suspend state press the button briefly to exit Sleep Suspend e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings In Windows 7 e Select Start gt Control Panel gt System and Security Power Options In Windows 8 e your power options From the Start screen type power select Settings and then select Power Options In SUSE Linux 1 Select Computer gt Control
79. ly on page 110 Using the Windows recovery tools To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps 108 Chapter 7 Backup and recovery CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start gt Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the 11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see Using a Wi
80. m e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions NOTE You can use either a pointing device TouchPad pointing stick USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press 10 to enter Computer Setup SUSE Linux Computer Setup BIOS and Advanced System Diagnostics 97 To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter or To save your changes and exit Computer Setup menus click the Save icon in the lowerleft corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup E NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these
81. m Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 Turn or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running press esc Windows 7 Computer Setup BIOS and Advanced System Diagnostics 91 Windows 8 Computer Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory E NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be us
82. mber RTC battery includes cable and double sided tape 702853 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 41 2 3 Disconnect all external devices from the computer 4 5 Remove the hard drive cover see Hard drive cover on page 47 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the computer 3 Remove the RTC battery Reverse this procedure to install the RTC battery 52 Chapter 4 Removal and replacement procedures Service cover Description Spare part number Service cover 704441001 Before removing the service cover follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 41 U BR Q N Remove the hard drive cover see Hard drive cover on page 47 Remove the service cover 1 Loosen the 5 captive Phillips scr
83. n back up any personal information you wish to retain You can initiate this option by using 111 key or from the Start screen To use the 111 key 1 Press 1 while the computer boots cup Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and follow the on screen instructions To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 114 Chapter 7 Backup and recovery 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Windows 8 Backup and recovery 115 SUSE Linux Backup and recovery Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your computer includes tools provided by HP to help you safegua
84. nd the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region In Windows 7 these notices are located in Help and Support In Windows 8 to access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides Top TouchPad NOTE Windows 8 keyboard shown Top 10 Component Description 1 Pointing stick Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 TouchPad zone Moves the pointer and selects or activates items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse 7 Right TouchPad button Functions like the right button on an external mouse Chapter 2 External component identification EJ NOTE Windows 7 keyboard shown Component Description 1 Power light e The computer is e Blinking The computer is in the Sleep state e Off The computer is off or in Hibernation 2 US Microphone mute light e Microphone is off e Amber Microphone is on 3 Num lock light On Num
85. ndows 7 operating system DVD purchased separately on page 110 3 If the Windows partition and the HP Recovery partition are listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools CAUTION Using recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The 1 1 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management E NOTE the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 110 3 If the HP Recovery partition is listed res
86. nds that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer More Applications 2 In the left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Using the arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions USB Recovery option The USB Recovery Disk On Key flash drive option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks This Disk On Key may be used to restore SUSE Linux Backup and recovery 117 118 the system to the original factory state when the F11 recovery option is not available This process should be done on first obtaining the computer CAUTION The USB recovery option does not preserve data present on the computer s hard drive or on the Disk On Key used for the recovery process Back up any data on the Dis
87. nect all external devices from the computer Remove the battery see Battery on page 41 Remove the hard drive cover see Hard drive cover on page 47 ou 5h Remove the service cover see Service cover on page 53 Remove the keyboard 1 Loosen the 4 captive Phillips screws that secure the keyboard to the computer 2 Rest and secure the computer on its right side 3 Partially open the computer 60 Chapter 4 Removal and replacement procedures 4 Insert a screw driver or similar thin tool into the keyboard release opening near the fan and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest 3 7 Release and disconnect the following connectors and cables e Release the pointing stick connector 1 and remove the cable 2 e Release the large keyboard connector 3 and remove the cable 4 e Release the small keyboard connector 5 and remove the cable 6 Component replacement procedures 61 8 Remove the keyboard Reverse this procedure to install the keyboard 62 Chapter 4 Removal and replacement procedures Base enclosure Description Spare part number Base enclosure 702863 001 Before removing the base enclosure follow these steps
88. ng f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled 112 Chapter 7 Backup and recovery To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type computer and then select Computer NOTE Ifthe HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 110 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to hitp www hp com support select your country or region and follow the
89. ng on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide in Windows 8 select the HP Support Assistant app from the Start screen select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 6 Smart card reader Supports optional Smart cards Left 17 18 uum m gt 6 e Component Description 1 USB 3 0 ports 2 Connect optional USB devices 55 lt 2 Ip DisplayPort Connects an optional digital display device such as a high performance monitor or projector 3 Media Card Reader Supports the following digital card formats e MultiMediaCard MMC e MultiMediaCardplus MMC e Secure Digital SD Card e Secure Digital High Capacity SDHC Card e Secure Digital Extra Capacity SDXC Card 4 Ol External monitor port Connects an external VGA monitor or projector 5 Docking connector Connects an optional docking device 6 RJ 45 network jack Connects a network cable Chapter 2 External component identification Bottom Component 1 Wireless and memory module compartment Description Contains the wireless and memory modules CAUTION To prevent an unres
90. ning press esc SUSE Linux Computer Setup BIOS and Advanced System Diagnostics Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer 96 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the ite
91. nside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Chapter 10 Recycling 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 9 i l I 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame Display 129 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward wa 13 Remove the backlight cover 14 Position the display panel right side up 130 Chapter 10 Recycling 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Position the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 17 Remove the backlight frame from the display panel Display 131
92. nstalled on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type explorer and then select File Explorer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 90 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Usin
93. nting device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Windows 7 Computer Setup BIOS and Advanced System Diagnostics 89 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type help and then select Help and Support 2 Inthe Help and Support search box type maintain and then follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently i
94. nting stick cable 702843 051 Keyboard with pointing stick use in France includes keyboard cable and pointing stick cable 702843 061 Keyboard with pointing stick for use in Italy includes keyboard cable and pointing stick cable 702843 071 Keyboard with pointing stick for use Spain includes keyboard cable and pointing stick cable 702843 081 Keyboard with pointing stick use in Denmark includes keyboard cable and pointing stick cable 702843 091 Keyboard with pointing stick for use in Norway includes keyboard cable and pointing stick cable 702843 131 Keyboard with pointing stick use in Portugal includes keyboard cable and pointing stick cable 702843 141 Keyboard with pointing stick for use Turkey includes keyboard cable and pointing stick cable 702843 151 Keyboard for use in Greece includes keyboard cable and pointing stick cable 702843 161 Keyboard with pointing stick for use in Latin America includes keyboard cable and pointing stick cable 702843 171 Keyboard with pointing stick for use in Saudi Arabia includes keyboard cable and pointing stick cable 702843 201 Keyboard with pointing stick use in Brazil includes keyboard cable and pointing stick cable 702843 211 Keyboard with pointing stick for use in Hungary includes keyboard cable and pointing stick cable 702843 251 Keyboard with pointing stick use in Russia includes keyboard cable and pointing stick cable
95. on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD Ej NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you Windows 8 Backup and recovery 113 i IMPORTANT Refresh removes any traditional applications t
96. over on page 47 b drive see Hard drive SSD drive on page 48 c Service cover see Service cover on page 53 d WLAN module see WLAN module page 58 WWAN module see WWAN module page 56 e Fan see Fan on page 68 g Keyboard see Keyboard on page 60 h Base enclosure see Base enclosure on page 63 Remove the display assembly 1 Disconnect the display panel cable 1 from the system board 78 Chapter 4 Removal and replacement procedures 2 Release the display panel cable from the routing channel 2 3 Open the computer and position it with the base enclosure on a table and the display hanging down E NOTE Be sure to support the display when removing the screws 4 Remove the four Phillips PM2 5x4 0 screws 1 that secure the display assembly to the computer 5 Remove the display assembly from the top cover 2 Component replacement procedures 79 6 remove the display bezel Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel 4 The display bezel is available using spare part number 702860 001 on models with a webcam and 702861 001 on models without a webcam Ey NOTE For this procedure the display will not be connected to the computer as shown in the following image 7
97. ponents a Hard drive cover see Hard drive cover on page 47 b drive see Hard drive SSD drive on page 48 Service cover see Service cover on page 53 66 Chapter 4 Removal and replacement procedures d Keyboard see Keyboard on page 60 e Base enclosure see Base enclosure on page 63 Remove the power connector 1 Position the base enclosure with the front toward you 2 Disconnect the power connector cable from the system board 1 3 Lift the power connector from the computer 2 4 Remove the power connector Reverse this procedure to install the power connector Component replacement procedures 67 Description Spare part number Fan includes cable 702859 001 Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 41 a Hard drive cover see Hard drive cover page 47 Hard drive see Hard drive SSD drive on page 48 Service cover see Service cover on page 53 d Keyboard see Keyboard on page 60 e Base enclosure see Base enclosure on page 63 Remove the fan 1 Disconnect the fan cable 1 f
98. ponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support In Windows 8 from the Start screen type help and then select Help and Support 2 Travel battery connector Connects an optional travel battery 3 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Speakers 2 Produce sound NOTE n Windows 8 to use the SRS Premium Sound software from the Start screen type SRS and then select SRS Premium Sound from the list of apps 5 Hard drive bay Contains the hard drive Bottom 19 20 Component Description 6 Battery release latch Releases the battery from the battery bay 7 Battery bay and SIM slot Contains the battery Supports a wireless subscriber identity module SIM The SIM slot is located inside the NOTE SIM slot on select models only battery bay on the right side Chapter 2 External component identification 3 Illustrated parts catalog Service tag and PCID label
99. protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures Make special note of each screw size and location during removal and replacement Battery Description Spare part number A cell 52 Wh 3 55 Ah Li ion battery 687945 001 6 60 Wh 2 7 Ah Li ion travel battery 696621 001 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Slide the battery outward 2 lift the outer edge of the battery 3 and then remove it from the computer 3 Component replacement procedures 41 When installing the battery 1 Insert the battery connector end of the battery into the bay aligning it to the left edge 2 Slid
100. r before you start the backup process EJ NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup select Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover yovr files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e 11 recovery tools You can use the 11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Windows 8 Backup and recovery 111 NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system Using the Windows recovery tools To recover information you previously backed up A From the Start screen type help and then select Help and Support To recover your information using Autom
101. rd your information and retrieve it if ever needed Creating backups 1 Create restore media immediately after you set up the computer For more information see Performing a system recovery on page 117 2 As you add files routinely create a backup of your system and personal information Backing up your information 116 You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e At regularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Back
102. re part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 27 2 Keyboard backlit includes keyboard cable and pointing stick cable 702843 xx1 NOTE For a detailed list of available keyboards see Sequential part number listing on page 31 3 Top cover With fingerprint reader board 70285 1 001 Without fingerprint reader board 702852 001 Touchpad assembly not illustrated 702856 001 4 Speakers right and left include cables 702869 001 5 AC power connector 702875 001 6 Smart Card reader includes cable 702844 001 7 Fan includes cable 702859 001 8 System board includes processor and replacement thermal material For use in models without Windows 8 e Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB 702848 001 cache e Intel Core 15 34270 processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB 702849 001 cache e Intel Core 15 33170 processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB 704439 001 cache e Intel Core i3 3217U processor 1 80 GHz 3 MB cache 702847 001 For use in Windows 8 models e Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 702848 501 cache for use in models with Windows 8 Standard e Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency
103. rom the system board 2 Loosen the 2 captive Phillips screws 2 that secure the fan to the top cover 3 Remove the fan 3 Reverse this procedure to install the fan 68 Chapter 4 Removal and replacement procedures System board fy NOTE The system board spare part kit includes replacement thermal material Description System boards for use in models without Windows 8 Spare part number Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB cache 702848 001 Intel Core i5 3427U processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache 702849 001 Intel Core i5 3317U processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache 704439 001 Intel Core i3 3217U processor 1 80 GHz 3 MB cache 702847 001 System boards for use in Windows 8 models Intel Core 17 36670 processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB cache for use in 702848 501 models with Windows 8 Standard Intel Core 17 36670 processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB cache for use 702848 601 models with Windows 8 Professional Intel Core 15 34270 processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache for use 702849 501 models with Windows 8 Standard Intel Core 15 34270 processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache for use in 702849 601 models with Windows 8 Professional Intel Core 15 33170 processor 1 70 GHz 2 6 GHz max turbo frequency
104. row or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions NOTE You can use either a pointing device TouchPad pointing stick USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press to enter Computer Setup To exit Computer Setup menus choose one of the following methods e exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is
105. ructions Click Next Select Repair your computer Follow the on screen instructions After the repair is completed 1 2 Eject the Windows 7 operating system DVD and then insert the Driver Recovery disc Install the Hardware Enabling Drivers first and then install Recommended Applications Windows 8 Backup and recovery 110 To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive create system repair media select models only by using an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Chapter 7 Backup and recovery E NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type
106. ry chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips What is meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Chapter 8 Statement of Volatility 9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e length of the power cord set must be at least 1 5 m 5 0 ft and no more th
107. ry module see Memory module on page 54 WWAN module see WWAN module page 56 WLAN module see WLAN module on page 58 Heat sink see Heat sink on page 72 Remove the system board 1 Disconnect the following cables e 1 Right speaker cable e 2 Display panel e 3 Left speaker cable e 4 Touchpad e 5 Smart card reader Chapter 4 Removal and replacement procedures 2 Remove the 2 Phillips PM2 0x4 0 screws that secure the system board to the computer 3 Lift the left side of the system board up at an angle 1 4 Pull the system board away from and out of the computer 2 making sure the connectors on the right side of the board 3 are clear of the computer NOTE To avoid breaking the board support the right side of the system board near the heat sink 3 as you lift it up and out of the computer Reverse this procedure to install the system board Component replacement procedures 71 Heat sink E NOTE The heat sink spare part kit includes replacement thermal material Description Spare part number Heat sink 707907 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from t
108. s 23 computer reset 119 Computer Setup navigating and selecting 87 92 97 restoring factory settings 87 93 98 computer setup navigating and selecting 97 restoring factory settings 98 computer specifications 101 connector power 17 connectors service considerations 36 D display specifications 102 display assembly removal 78 subcomponents 27 display assembly components removal 43 spare partnumbers 43 display bezel removal 43 80 spare part numbers 28 34 43 44 80 display component recycling 127 display enclosure spare part numbers 28 34 display hinge removal 82 spare part number 28 34 display hinge cover removal 82 Display Hinge Kit spare part number 28 34 display panel product description 1 removal 45 80 spare part number 43 spare part numbers 28 34 35 45 80 Display Panel Support Kit spare part numbers 28 32 DisplayPort identifying 18 docking connector identifying 18 drives preventing damage 37 DVD ROM Drive precautions 37 DVD RW Double Layer with SuperMulti Drive precautions 37 Index 133 electrostatic discharge 37 embedded numeric keypad identifying 14 15 equipment guidelines 40 esc key identifying 14 Ethernet product description 3 external monitor port 18 F f11 recovery fan removal 68 spare partnumber 24 34 68 fingerprint reader board removal 77 spare partnumber 25 33 77 fingerprint reader identifying 13 flash cache product description 2 fn key id
109. s from the computer 4 Remove the battery see Battery on page 41 Hard drive cover see Hard drive cover on page 47 Hard drive see Hard drive SSD drive on page 48 Service cover see Service cover on page 53 d Keyboard see Keyboard on page 60 e Base enclosure see Base enclosure on page 63 f Fan see Fan on page 68 g System board see System board on page 69 Component replacement procedures 75 Remove the smart card board 1 Remove the Phillips PM2 0x2 5 broadhead screw 1 that secures the board to the computer 2 Rotate the board upward 2 at an angle and then remove it from the computer 3 Reverse the removal procedures to install the smart card board 76 Chapter 4 Removal and replacement procedures Fingerprint reader board Description Spare part number Fingerprint reader board includes cable 702845 001 Before removing the fingerprint reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Hard drive cover see Hard drive cover on page 47 Hard drive see Hard drive SSD drive on page 48
110. stem has booted the Boot Options menu should appear Using the arrow keys select USB Disk On Key and press enter E NOTE The description may vary from one USB key to another Any entry other than Optical 6 7 Disk Drive Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On Key will boot Once the USB Recovery Disk On Key has booted a dialog box will prompt Do you want to start the System Restore If data on the computer has not been backed up use the tab key and select No The system will reboot Back up the system data and repeat the previous steps If no data Chapter 7 Backup and recovery should be saved from the computer use the tab key to select Yes Press enter to begin the recovery process 8 After the files are copied to the system follow the on screen instructions Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system i IMPORTANT This option does not provide backups of your information Before using
111. t down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Hard drive cover see Hard drive cover on page 47 b Hard drive see Hard drive SSD drive on page 48 Service cover see Service cover on page 53 d Keyboard see Keyboard on page 60 e Base enclosure see Base enclosure on page 63 Remove the touchpad 1 Remove the 2 Phillips PM2 0x3 0 screws 1 that secure the touchpad to the computer Component replacement procedures 65 2 the touchpad from the computer 2 3 Remove the touchpad Reverse this procedure to install the touchpad NOTE When replacing the touchpad make sure to install the screws into holes closer to the edge of computer Power connector Description Spare part number Power connector 702875 001 Before removing the power connector follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 41 and then remove the following com
112. t requirements 39 Equipment guidelines 40 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e foam e Conductive tabletop workstations with ground cords of one megohm resistance e Staticdissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and
113. tart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Windows 7 Backup and recovery 109 Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD fey NOTE This process takes several minutes 1 2 3 4 5 6 7 possible back up all personal files Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen inst
114. ter 119 109 112 reinstall Windows 114 removal replacement preliminaries 36 procedures 41 remove everything and reinstall Windows 119 reset computer 119 steps 119 restoring the hard drive 109 112 RJ 45 network jack identifying 18 RTC battery removal 52 spare number 25 34 52 5 Screw spare part number 30 33 SD card insert illustrated 25 security cable slot identifying 17 security product description 4 service considerations cables 36 connectors 36 plastic parts 36 service cover removal 53 spare part number 25 35 53 service tag 21 serviceability product description 7 setup utility navigating and selecting 87 92 restoring factory settings 87 93 SIM slot identifying 20 SIM removal 42 slots security cable 17 SIM 20 smart card 17 smart card board removal 75 spare part number 75 Smart Card reader spare part number 24 33 smart card slot 17 solid state drive precautions 37 product description 2 spare part numbers 26 29 34 48 specifications 104 speaker assembly removal 74 spare part number 24 34 74 speakers identifying 19 specifications computer 101 display 102 hard drive 103 mSATA drive 105 solid state drive 104 system board removal 69 spare part numbers system repair disc 106 system restore points 106 24 69 T tools required 36 top cover spare part numbers 24 34 TouchPad buttons 10 touchpad removal 65 TouchPad light identif
115. the panel 2 and then disconnect the cable 3 from the connector 4 Component replacement procedures 45 Reverse this procedure to reassemble and install the display assembly components 46 Chapter 4 Removal and replacement procedures Hard drive cover Ej NOTE The hard drive cover is available in the Plastics kit spare part number 702877 001 Description Spare part number Plastics kit 702877 001 Before removing the hard drive cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 41 Remove the hard drive cover 1 Loosen the 2 captive hard drive cover screws 1 2 Slide the hard drive cover away from the computer 2 and then lift the cover off the computer 3 Reverse the removal procedures to install the hard drive cover Component replacement procedures 47 Hard drive SSD drive 48 Ej NOTE The hard drive spare part kit does not include the hard drive bracket connector or screws The solid state drive spare part kit includes the Hard Drive Hardware Kit which includes the bracket connector and screws Description Hard drive does not include hard dr
116. then follow the on screen instructions MUN Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup EJ NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press 10 to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions U A Q N To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Windows 8 Computer Setup BIOS and Advan
117. this option back up any personal information you wish to retain You can initiate this option by using the 1 key To use f11 key Press f1 1 while the computer boots Press and hold 11 as you press the power button The following options are available e Cancel Reboot Reboots the system No recovery or restore activity is performed e Recover Repair System This option repairs a system that is not working properly and preserves user data e Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions SUSE Linux Backup and recovery 119 8 Statement of Volatility 120 The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming t
118. ting it into the external drive To create a backup using Backup and Restore Windows 7 Backup and recovery 107 E NOTE Be sure that the computer is connected to AC power before you start the backup process E NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e 11 recovery tools You can use the f1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ej NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see Using a Windows 7 operating system DVD purchased separate
119. tional Intel Anti Theft Technology AT was activated contact the provider to de activate it If the optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it Remove all power and system batteries for at least 24 hours Remove and retain the storage drive or clear the contents of the drive Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum E NOTE This process will take a long time and the amount of time varies based on the hard drive capacity Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 1
120. type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 126 Chapter 9 Power cord set requirements 10 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle Display Z W
121. up Source and then select the location of the backup files 3 Click Restore Destination and then select the destination to restore the files Chapter 7 Backup and recovery 4 To restore all files from the selected location click Restore all files To restore select files only click Restore selected files click Select Files and then select the files to be restored 5 Under Restore Point click the time and date of the backup Ej NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc NOTE recomme
122. welcome hp com country us en wwcontact us html Follow the instructions to identify your computer and access the BIOS update you want to download Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed Click the appropriate operating system SUSE Linux Computer Setup BIOS and Advanced System Diagnostics 99 6 7 Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package Ej NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every se
123. with Intel third party factory or by an updating the firmware Centrino Pro data store administrator using the Only firmware updates technology Management Engine MEBx digitally signed by Intel setup utility The third party can be applied using data store contents can this utility populated by a remote management console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the factory utility is required for Bluetooth Tools for writing data to this writing data to this configuration memory are not publicly memory and is made and firmware available but can be available through newer obtained from the silicon versions of the driver if vendor the flash requires an upgrade 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the factory utility is required for EEPROM configuration Tools for writing data to this writing data to this and calibration memory are not made memory and is typically data public not made available to the public unless a firmware upgrade is necessary to address a unique issue Web Camera 64K bit No Yes Store Web Using a utility from the A utility is required for Cam device manvfacturer that writing data to this configuration be run from Windows memory and is typically and firmware not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512kByte
124. ws 7 Backup and recovery To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive select models only create system repair discs select models only with an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options Creating a system repair disc select models only by using an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools Ej NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Creating recovery media with HP Recovery Disc Creator 106 HP Recovery Disc Creator is a software program that offers an alternative way to cr
125. ying 11 TouchPad zone identifying 10 touchpad spare part numbers 34 transporting guidelines 39 travel battery connector identifying 19 U USB 3 0 port 17 18 USB legacy support 86 92 97 USB ports identifying 17 18 vents identifying 17 19 video product description 2 volume mute button identifying 13 Index 135 WwW webcam spare partnumber 43 webcam light identifying 8 webcam identifying 9 webcam microphone module removal 44 spare number 28 34 Windows reinstall 119 remove everything and reinstall option 119 reset 119 Windows 7 operating system DVD 110 Windows 8 operating system DVD 113 Windows applications key identifying 14 Windows Backup and Restore 106 Windows logo key identifying 14 Windows Refresh using 113 wireless and memory module compartment identifying 19 wireless antenna removal 83 84 spare partnumber 28 34 84 Wireless Antenna Kit spare part number 84 wireless antennas identifying 8 wireless button identifying 13 wireless light 11 16 wireless product description 3 WLAN antennas identifying 8 WLAN module removal 58 spare part numbers 25 31 32 58 workstation guidelines 39 WWAN antennas identifying 8 WWAN module removal 56 spare numbers 25 31 32 56 136 Index
126. you 2 Open the computer as far as possible 3 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 43 b Remove the display bezel 4 The display bezel is available using spare part number 702860 001 on models with a webcam and 702861 001 on models without a webcam 4 If it is necessary to replace the webcam microphone module a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided tape b Disconnect the cable 2 from the webcam microphone module c Remove webcam microphone module The webcam module is available using spare part number 702854 001 The microphone module is available using spare part number 702873 001 44 Chapter 4 Removal and replacement procedures 5 If it is necessary to replace the display panel a Remove the four Phillips PM2 0x3 0 screws that secure the display panel to the display enclosure e 702871 001 35 6 cm 14 0 in LED HD AntiGlare display panel e 708771 001 35 6 cm 14 0 in LED HD AntiGlare display panel b Rotate the top of the display panel downward 1 Lift the tape that secure the display cable connector on
127. zerland includes keyboard cable and pointing stick cable 702843 61 Keyboard with pointing stick for use in India includes keyboard cable and pointing stick cable 702843 DB1 B Keyboard with pointing stick for use in Canada includes keyboard cable and pointing stick cable 702843 DD1 B Keyboard with pointing stick for use in Iceland includes keyboard cable and pointing stick cable 702843 FL1 Keyboard with pointing stick for use in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable 702843FPl Keyboard with pointing stick for use in northwest Africa includes keyboard cable and pointing stick cable 702844 001 N Smart Card reader includes cable 702845 001 N Fingerprint reader board includes cable 702846 001 N Screw 702847 001 N System board with Intel Core 13 32170 processor 1 80 GHz 3 MB cache for use models without Windows 8 702847 501 System board with Intel Core 13 32170 processor 1 80 GHz 3 MB cache for use models with Windows 8 Standard 702847 601 System board with Intel Core 13 32170 processor 1 80 GHz 3 MB cache for use models with Windows 8 Professional 702848 001 N System board with Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 cache for use in models without Windows 8 702848 501 N System board with Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB cache for use in models with Windows 8 Standard

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