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HP G1 Maintenance and Service Guide

1. 28 Workstation EP SEDE 28 5 Removal and replacement procedures 30 Tablet component replacement procedures v uie este mer ERU he nU UNDE URL A ER Hex 30 Display assembly RET NM 30 antenna iis 38 WWAN Duo m n 39 WIAN module e soeben blame otnren boite ita best E EE E E EE E ERES 41 Microphones tisser E E N 43 Rearfacing webcam en n a E a T EE EO Ee 44 Power buton bodid ee iia a a 45 Volume 47 Audio jack PEN ETT ODDO DT OS 49 Vibratormodule scenerier E T 50 Ll 51 System Dogra CINE Su M MEDECIN RUMEM RS MU 53 Forward facing webcam da n udipnssiraseotiwoaie inns wbnraaieasaolnnedsaohansontiedseiebanasieniesenvinndenies 57 SE inp sce OT i oe arenes 58 Docking connector e E 59 WLAN antenna ecenin aeaa i a E REEE ES aan EEEa 6l WWAN GPS auxiliary antenna ed oo wen D ber on rtm acon wee 63 Speakers M 65 Retail Jacket component replacement 67 lTem O 67 Kl E 68 ROME
2. 109 vii viii Product description Category Product Name Description HP ElitePad 1000 G2 Processor Intel Atom z3795 1 60 GHz processor core burst up to 2 39 GHz 1 60 GHz frontside bus FSB 2 0 MB L2 cache up to 778 MHz graphics burst frequency soldered to system board Graphics Intel HD Graphics Panel 10 1 WUXGA 1900x1200 UWVA 50 400 active pen and MultiTouch capacitive digitizer chemically strengthened glass with anti smudge Memory On board 1067 MHz LPDDR3 4096 MB memory soldered to system board system Primary storage supports a 4096 MB x 1 4 pieces 128 MB x 32 chips configuration 128 or 64 GB embedded MultiMedia Card eMMC soldered to the system board Optical drive No internal optical drive or USB powered optical drive is supported Audio and video Ethernet 2 integrated stereo speakers each 1 5 W HD Audio DTS sound 2 digital microphones 2 fixed integrated webcams 2 1 MP front facing webcam 8 0 MP rear facing webcam with LED flash No Ethernet support Wireless Integrated wireless local area network WLAN options by way of wireless module Integrated WLAN antennas Support for the Broadcom BCM43241 802 1 1abgn 2x2 Wi Fi BT 4 0 Combo Adapter 2 Category Wireless continued Description Integrated wireless wide area network WWAN options by way of wireless module
3. 7 3 Ulustvated parte catalog uesssesisi pb b Hel EEEADEAR isss EMERELA HEAR ERE CU VEA E ERI X ERR QE REL MIA EUM LA BEAR isis 8 SENICE IAG Nm ETE ETT 8 Tablet major components voa mirae a tnr nies circu os kien pa n ors taal a n lb er pu s aoa 9 Retail Jacket components ou cuo tau Pto brute b dien FapR Acus rdi iP erri FU UU PRU tad OUR eOE Dee Cop E 12 Security Jacket components Kel d ou Fes pda Rien e 14 Adapterca bl s ic puru RUM du Ul NR E NU tena I MEE 15 Docking station and accessories oc distet enki p Hace De KU epe 16 Miscellaneous pais acsi ree en ui Fu Enric UPS E mum trap ee ne ees a imde Mp te E DOM MR 17 POWGENCOMPOMENUS eM 19 Sequential part number hoa M nk Rb esu fan tutius uite MR nd 20 4 Removal and replacement preliminary requirements cese ecce eene eee ee eene nennen enn nne 26 Doa RUNE Ten ate nt ent ce eer ee eee ve ee E a ern 26 erint RHOD sen ere eae 26 Pashe ea nape nce T hahaa evans TT T TT E TU 26 Cables dd connectors celos iniret cabal a c d UAE 26 Grounding guidelines c oen deve e p estan MV eas 27 Electrostatic discharge damage ica Imre i aea rd dk or piter et E AN eb Ud o niega 27 Packaging and transporting 9
4. If installed remove the tablet from the Security Jacket see Card reader cover and Top cap on page 82 Remove the front cover see Front cover on page 84 Remove the system board 1 a P B Place the front cover face down on the work surface with the bottom toward you Remove the six Phillips PM1 9x3 4 screws 1 that secure the system board to the front cover Release the docking connector 2 from the opening in the front cover Remove the system board 3 1 l 1 1 0 Reverse this procedure to install the system board Chapter 5 Removal and replacement procedures Docking connector cable 7 NOTE The docking connector cable is included in the Cables Connectors Kit spare part number 744045 001 Before removing the docking connector cable follow these steps 1 6 7 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet or the Security Jacket Disconnect all external devices from the Security Jacket Remove the card reader cover and top cap see Card reader cover and Top cap on page 82 If installed remove the tablet from the Security Jacket see Card reader cover and Top cap on page 82 Remove the front cover see Front cover on page 84 Remove the system board see
5. Reverse this procedure to install the card reader board Fingerprint reader board Description Spare part number Fingerprint reader board 744042 001 Before removing the fingerprint reader board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Security Jacket Disconnect all external devices from the Security Jacket 4 Remove the card reader cover and top cap see Card reader cover and Top cap on page 82 5 If installed remove the tablet from the Security Jacket see Card reader cover and Top cap on page 82 6 Remove the front cover see Front cover on page 84 Security Jacket component replacement procedures 89 Remove the fingerprint reader board 1 Position the rear cover with the bottom toward you 2 Remove the spring 1 from the spring retention tabs 2 3 Remove the fingerprint reader board 3 and cable Reverse this procedure to install the fingerprint reader board 90 Chapter 5 Removal and replacement procedures 6 Computer Setup and HP PC Hardware Diagnostics UEFI Using Computer Setup Computer Setup or F10 BIOS Setup Basic Input Output System controls communication between all the input and output devices on the system such as disk drives display keyboard
6. 4b Volume button actuator Tablet major components 9 Item Component Spare part number 4c Autorotate switch actuator 4d Slot cover hardware slot cover retention bracket spring bracket 4e Docking connector bracket Webcam Microphone Kit includes 762828 001 5a Left microphone 5b Right microphone 6a Rear facing webcam 6b Front facing webcam 7 Power button board includes cable For use only on tablet models equipped with the Windows 8 Professional 753976 601 operating system For use only on tablet models equipped with the Windows 8 Standard 753976 501 operating system For use only on tablet models equipped with a non Windows 8 operating system 753976 001 8 Volume button board includes bracket and cable 759031 001 9 WWAN module HP hs3110 HSPA Mobile Broadband Module 748599 005 HP 4111 LTE EV DO HSPA Gobi 4G Module 704030 005 HP 4112 LTE HSPA Gobi 4G Module 74001 1 005 HP 4225 LTE EV DO Gobi 4G Module 736676 005 HP 4226 LTE HSPA Gobi 4G Module 736675 005 10 2 cell 30 Wh 4 0 Ah Li ion battery includes battery cable and WWAN GPS 728558 005 main transceiver and antenna cable 11 System board equipped with an Intel Atom z3795 quad core 1 60 GHz processor burst up to 2 39 GHz 2 0 MB L2 cache and 4096 MB of system memory includes processor memory and eMMC Equipped with 128 GB of eMMC primary storage 753741 001 Equipped with 64 GB of eMMC
7. Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 29 5 Removal and replacement procedures CAUTION Components described in this chapter should only be accessed by an authorized service y y provider Accessing these parts can damage the computer or void the warranty NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Tablet component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 34 screws that must be removed replaced and or loosened when servicing the tablet Make special note of each screw size and location during removal and replacement Display assembly Description Spare part number 10 1 in WUXGA 1900x1200 UWVA 50 400 active pen and MultiTouch 747658 001 capacitive digitizer chemically strengthened glass with anti smudge includes display panel display LVDS cable TouchScreen cable and display panel support rubber Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on
8. write to the flash Questions and answers 1 How can the BIOS settings be restored returned to default settings a on or restart the computer and press F10 when prompted near the bottom of the display Select File then select Restore defaults Follow the on screen instructions d Select File save changes and exit then press Enter What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips What is meant by Restore the nonvolatile memory found in Intel based
9. Integrated world wide 5 band WWAN antennas Secured by subscriber identity module SIM Support for the following WWAN formats e hs3110 HSPA Mobile Broadband Module HPlt4111 LTE EV DO HSPA Gobi 4G Module HPlt4112 LTE HSPA Gobi 4G Module e 4225 LTE EV DO Gobi 4G Module e 4226 LTE HSPA Gobi 4G Module Support for no WWAN option External media cards Integrated near field communication NFC module and antennas Flash Media slot with push push technology supporting microHCSD cards up to 64 GB Ports e Audio in mono microphone audio out stereo headphone combo jack e ElitePad 900 proprietary docking connector Sensors e Accelerometer eCompass e Ambient light sensor e Gyroscope e Hoptics Docking HP ElitePad proprietary dock with 4 standard 2 0 USB ports VGA port HDMI out port audio in out jacks and HP Smart AC adapter connector 40 W HP Smart AC adapter and power cord included Keyboard pointing No integrated keyboard or TouchPad devices Support for USB or Bluetooth connected external keyboard and mouse Power requirements Support for an HP ElitePad proprietary 10 W AC adapter RC V 3 wire wall mount connector on AC Adapter connects to the tablet through the docking connector Chapter 1 Product description Support for 2 cell 30 Wh 4 0 Ah Li ion battery Category Security Description Support for trusted platform module TPM Infineon TPM is SLB9
10. data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Chapter 8 Backup and recovery Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your tablet and you cannot use the system repair media you previously created select models only contact support Using the Windows recovery tools To recover information you previously backed up see Windows Help and Support for steps on restoring files and folders To recover your information using Automatic Repair follow these steps ACAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as w
11. COV MN TETTE TELLE 69 Bar code scanner module and Cable connector board 73 Battery connector ie Roi qu ED 75 Syslem board Satna EE E nee E a osetia oleto thr a E ET 76 Credit card reader board societas Meri abr iR Ra NR Hr P PR RN RUE 78 IDEs CON dw 80 Security Jacket component replacement 82 Card reader cover and Top epe bois sab iles FU DEN RUIN 82 RR EL 84 Suse DOE eret oin acne meaner rea neatae aaa E e pid 86 Docking connector edle ierit nonet nie bao doa ee wow 87 Card reader BOB occidat incase oben bee it EUER dei aO ERN MER 88 Fingerprint reader inima 89 6 Computer Setup and PC Hardware Diagnostics UEFI 91 Using Computer Setup cesseeeeeeeeeeecccecceeeenceeeeaeeeeeeeeeeeecerececeeeaeeeaaaaaaaaaeestseeeeeeeeeeeeeeeeqaeeaes 9 Starting Computer 91 Navigating and selecting in Computer 92 Restoring factory settings in Computer Setup 92 Updating the BIOS T 93 vi Determining the
12. How is data How is this Memory Size memory memory purpose of input into memory Type store retain data this this write customer when power memory memory protected data is removed Bluetooth flash 2 MBits No Yes Stores Bluetooth Programmed at utility is configuration the factory required for and firmware Tools for writing writing data to data to this this memory memory are not and is made publicly available available but through newer can be versions of the obtained from driver if the the silicon flash requires vendor an upgrade 802 11 WLAN 4 KBytes to 8 No Yes Stores Programmed at utility is EEPROM KBytes configuration the factory required for and calibration Tools for writing writing data to data data to this this memory memory not is typically made public not made available to the public unless a firmware upgrade is necessary to address a unique issue Webcam 64 KBits No Yes Store webcam Using a utility A utility is configuration from the device required for and firmware manufacturer writing data to that can be this memory from Windows and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512 KBytes Yes Yes Stores By enrolling Only a digitally reader flash fingerprint HP ProtectTools signed templates Security application can Manager make the call to 104 Chapter 9 Statement of Volatility
13. and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 30 Chapter 5 Removal and replacement procedures Remove the display assembly 1 Remove the two Phillips PM1 4x3 2 screws that secure the display assembly to the tablet 2 Place the HP ElitePad Service Tool on a flat sturdy surface The HP ElitePad Service Tool is available using spare part number 714222 001 3 Move the HP ElitePad Service Tool retention bar 1 to the left until the notch 2 in the retention bar allows the retention gate to open Tablet component replacement procedures 31 32 4 Open the retention gate 3 5 Place the tablet on the service tool and slide it 1 forward until the tablet docking connector engages with the service tool docking connector 2 Chapter 5 Removal and replacement procedures 6 Close the retention gate 1 and release the retention bar 2 to secure the tablet in the service tool 7 Place the suction cup 1 on the lower right corner of the tablet display glass making sure to place the suction cup inside the edges of the border 2 of the display glass The suction cup is available using spare part number 714223 001 8 Raise the suction cup handle 3 Tablet component replacement procedures 33 9 Lock the two suction cup handles together 4 A CAUTION not li
14. board follow these steps 1 2 3 4 5 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the display assembly see Display assembly on page 30 Remove the NFC antenna see NFC antenna on page 38 Remove the audio jack board 1 2 Disconnect the audio jack board cable 1 from the system board Remove the two Phillips PM1 3x2 0 screws 2 that secure the audio jack board to the bottom cover Remove the audio jack board 3 and cable Reverse this procedure to install the audio jack board Tablet component replacement procedures 49 Vibrator module Description Spare part number Vibrator module includes cable double sided adhesive plastic cover 747630 001 Before removing the vibrator module follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Remove the display assembly see Display assembly on page 30 2 3 Disconnect all external devices from the tablet 4 5 Remove the NFC antenna see NFC antenna on page 38 Remove the vibrator mo
15. card reader Retail Jacket component replacement procedures 81 Security Jacket component replacement procedures There are as many as 13 screws that must be removed replaced and or loosened when servicing the Security Jacket Make special note of each screw size and location during removal and replacement Card reader cover and Top cap Description Spare part number Card reader cover 744039 001 Top cap includes rubber trim 744047 001 Before disassembling the Security Jacket follow these steps 1 3 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet or the Security Jacket Disconnect all external devices from the Security Jacket Remove the card reader cover and top cap 1 2 3 Place the Security Jacket face down on the work surface with the top cap toward you Release the card reader cover 1 by sliding it toward the top of the Security Jacket Remove the card reader cover 2 by lifting it away from the Security Jacket Remove the Phillips PM1 9x3 0 screw 1 that secures the top cap to the Security Jacket Slide the top cap release latch 2 to release the top cap from the Security Jacket 82 Chapter 5 Removal and replacement procedures 6 Remove the top cap 3 from the Security Jacket A CAUTION Befor
16. components 19 Item Component Spare part number For use in Europe 49037 1 021 For use in India 490371 061 For use in Israel 49037 1 BB1 For use in Italy 49037 1 061 For use in Japan 490371 291 For use in North America 49037 1 001 For use in the People s Republic of China 490371 1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 1 For use in the United Kingdom and Singapore 490371 031 Card Reader Cover Kit not illustrated 747632 001 HP Mobile Connect SIM not illustrated 714749 001 Screw Kit for use only on the HP ElitePad 1000 G2 not illustrated 753735 001 Tape Support Kit 762827 001 Sequential part number listing Spare part number Description 49037 1 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 49037 1 021 Power cord for use in Europe 3 pin black 1 83 m 49037 1 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 061 Power cord for use in Italy 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 49037 1 202 Power cord for use in Brazil 3 pin black 1 83 m 49037 1 291 Power cord for use in Japan 3 pin black 1 83 m 49037 1 AAT1 Power cord for use in the People s Republic of China 3 pin black 1 83 m
17. either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats
18. install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 27 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded s
19. must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 10 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE Belgium CEBC 1 CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanes
20. on page 45 d Battery see Battery on page 51 Remove the system board 1 Release the forward facing webcam 1 from the molding built into the bottom cover 2 Disconnect the audio jack board cable 2 from the system board Tablet component replacement procedures 53 3 Release the ZIF connector 3 to which the WLAN ribbon cable is attached and then disconnect the WLAN ribbon cable from the WLAN module Vie ance Ec gary segnes na X r1 54 Chapter 5 Removal and replacement procedures 4 Remove the five Phillips PM1 3x2 0 screws that secure the battery to the bottom cover Yide OS tt 5 Lift the top edge of the system board 1 and swing it up and forward until it rests upside down above the tablet 6 Remove the two Phillips PM1 3x1 5 broad head screws 2 that secure the docking connector cable to the system board Tablet component replacement procedures 55 7 Disconnect the docking connector cable 3 from the system board 8 Remove the system board fey NOTE In the process of removing the system board the autorotate switch actuator may be accidentally dislodged from the bottom cover To replace the autorotate switch actuator refer to the following illustration When installing the autorotate switch actuator make sure the two tabs 1 on the autorotate switch actuator engage the autorotate switch 2 on the system board The autorotate switch actuator is included in the Button Kit spare
21. part number 747634 001 56 Chapter 5 Removal and replacement procedures Reverse this procedure to install the system board Forward facing webcam NOTE The forward facing webcam is included in the Webcam Microphone Kit spare part number 762828 001 Before removing the forward facing webcam follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the display assembly see Display assembly on page 30 and then remove the following components NFC antenna see NFC antenna on page 38 b WWAN module see WWAN module on page 39 Power button board see Power button board on page 45 d Battery see Battery on page 51 e System board see System board on page 53 Remove the forward facing webcam 1 Turn the system board upside down with the top toward you Tablet component replacement procedures 57 2 Release the ZIF connector 1 to which the forward facing webcam cable is attached and then disconnect the forward facing webcam cable 2 from the system board 3 Remove the forward facing webcam and cable Reverse this procedure to install the forward facing webcam Slot cover NOTE The slot cover is incl
22. primary storage 753740 001 12 Audio jack board includes audio jack and cable 747627 001 Antenna Kit includes 13 WWAN GPS auxiliary antenna includes auxiliary antenna cable and transceiver 14 WLAN antenna includes WLAN main and auxiliary antenna cables and transceivers For use only in European countries and regions 767884 001 For use only in Japan 767885 001 For use only in the United States 767883 001 10 Chapter Illustrated parts catalog Item Component Spare part number 15 Broadcom BCM43241 802 11abgn 2x2 Wi Fi BT 4 0 Combo Adapter 723677 005 16 Vibrator module includes cable double sided adhesive plastic cover 747630 001 17 Docking connector cable includes cable and double sided adhesive 747631 001 18 Speakers include left and right speakers and cables 747629 001 19 Bottom case includes the power button actuator and the slot cover and brackets 747628 001 Tablet major components 11 Retail Jacket components a A Item Description Spare part number 1 Top cap includes 4 captive screws secured by C rings 744025 001 2 Battery 2 cell 21 Wh 2 96 Ah Li ion 687946 001 3 Battery bay space saver 742440 001 4 Front cover adhesive liner included with front cover spare part number 744030 001 5 Front cover includes bar code scanner lens and adhesive liner 744030 001 6 Bar code scanner module 744037 00
23. release the antenna cables 3 Detach the WWAN GPS main transceiver 4 from the bottom cover The WWAN GPS main transceiver is attached to the bottom cover with double sided adhesive Remove the six Phillips PM1 3x2 0 screws 5 that secure the battery to the bottom cover Remove the battery 6 M E Reverse this procedure to install the battery 52 Chapter 5 Removal and replacement procedures System board NOTE The system board spare part kit is equipped with an Intel Atom 23795 quad core 1 60 GHz processor burst up to 2 39 GHz 2 0 MB L2 cache and 4096 MB of system memory and includes the processor memory and eMMC Description Spare part number Equipped with 128 GB of eMMC primary storage 753741 001 Equipped with 64 GB of eMMC primary storage 753740 001 Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 30 and then remove the following components NFC antenna see NFC antenna on page 38 b WWAN module see WWAN module on page 39 Power button board see Power button board
24. removing the volume button board follow these steps 1 2 3 4 5 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the display assembly see Display assembly on page 30 Remove the NFC antenna see NFC antenna on page 38 Remove the volume button board 1 2 Disconnect the volume button board cable 1 from the power button board Release the volume button board cable from the retention clips 2 built into the battery Remove the two Phillips PM1 5x2 0 screws 3 that secure the volume button board to the bottom cover Tablet component replacement procedures 47 4 Remove the volume button board 4 and cable NOTE In the process of removing the volume button board the volume button actuator may be accidentally dislodged from the bottom cover To replace the volume button actuator refer to the following illustration The volume button actuator is included in the Button Kit spare part number 747634 001 Reverse this procedure to install the volume button board 48 Chapter 5 Removal and replacement procedures Audio jack board Description Spare part number Audio jack board includes audio jack and cable 747627 001 Before removing the audio jack
25. screws that secure the front cover to the Security Jacket 3 Turn the Security Jacket right side up with the bottom toward you 84 Chapter 5 Removal and replacement procedures 4 Remove the two Phillips PM1 3x3 4 screws 1 that secure the front cover to the Security Jacket 5 Release the front cover 2 by sliding it partially away from the Security Jacket 6 Lift the bottom edge of the front cover 1 and swing it up and back until it rests upside down on the Security Jacket 7 Disconnect the fingerprint reader board cable 2 from the low insertion force LIF connector on the system board 8 Disconnect the card reader board cable 3 from the LIF connector on the system board 9 Remove the front cover Reverse this procedure to install the front cover Security Jacket component replacement procedures 85 System board 86 Description Spare part number System board includes docking connector HDMI port and USB port 744044 001 Before removing the system board follow these steps 1 6 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet or the Security Jacket Disconnect all external devices from the Security Jacket Remove the card reader cover and top cap see Card reader cover and Top cap on page 82
26. see Top cap on page 67 If installed remove the tablet from the Retail Jacket see Top cap on page 67 Pom mmm Remove the front cover see Front cover on page 69 76 Chapter 5 Removal and replacement procedures Remove the system board 1 2 3 Turn the front cover upside down with the top toward you Disconnect the battery connector board cable 1 from the system board Release the ZIF connector 2 to which the cable connector board cable is attached and then disconnect the cable connector board cable from the system board Release the ZIF connector 3 to which the credit card reader left board cable is attached and then disconnect the credit card reader left board cable from the system board Remove the five Phillips PM1 9x3 0 screws 4 that secure the system board to the front cover Remove the two Phillips PM1 9x3 0 screws 5 that secure the system board to the front cover Slide the docking connector 6 out of the opening in the front cover and then remove the system board f Reverse this procedure to install the system board Retail Jacket component replacement procedures 77 78 Credit card reader board Ej NOTE The credit card reader board spare part kits do not include the respective cables The cables are included in the Cable Kit spare part number 744031 001 Description Spare part number left side credit card reader board 744027 001 Right side credit card reader board 74
27. the search box type c and then tap CyberLink YouCam 4 Volume up button To increase speaker volume press the top edge of the button 5 Volume down button To decrease speaker volume press the bottom edge of the button 6 Regulatory information Top Item Component 1 Audio out headphone jack Audio in microphone jack Chapter 2 External component identification Displays regulatory information select models only Description Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access the user guides tap the HP Support Assistant app on the Start screen tap My computer and then tap User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Item Component Description 2 Autorotate switch When the tablet is on slide the autorotate switch to lock the autorotate feature of the display To unlock the autorotate feature slide the switch again or Swipe from the right edge of th
28. 1 7 Cable connector board 744034 001 Cable Kit includes 744031 001 8a Bar code scanner module cable 8b Cable connector board cable 8c Credit card reader board left board cable 12 Chapter Illustrated parts catalog Item Description Spare part number 8d Credit card reader board right board cable 9 Left side credit card reader board 744027 001 10 Right side credit card reader board 744028 001 11 Credit card reader includes cable 744026 001 12 Battery connector board includes cable 744033 001 13 System board includes docking connector and USB port 744032 001 14 Rear cover 744029 001 Retail Jacket equipped with battery not illustrated 742441 001 Retail Jacket equipped with a battery bay space saver not illustrated 742442 001 Handle not illustrated 742439 001 Miscellaneous Rocker Button Mounting Kit not illustrated 744038 001 Rubber Kit for use only on the Retail Jacket not illustrated 742443 001 Screw Kit for use only on the Retail Jacket not illustrated 744035 001 Retail Jacket components 13 Security Jacket components Oo o ge Q gt e x Item Description Spare part number 1 Top cap includes rubber trim 744047 001 2 Card reader cover 744039 001 3 Front cover 744048 001 4 Rear cover includes top cap release latch assembly 744041 001 5 Fingerprint reader board 744042 001 6 Card rea
29. 1 Jacket keyboard for use in India 724301 DB1 Jacket keyboard for use in Canada 724301 DD1 Jacket keyboard for use in Iceland 724301 FL1 Jacket keyboard for use in the Czech Republic and Slovakia 724301 FP1 Jacket keyboard for use in Northwest Africa 728558 005 2 cell 30 Wh 4 0 Ah Li ion battery for use only on the HP ElitePad 1000 G2 tablet includes battery cable and WWAN GPS main transceiver and antenna cable 732251 001 Digital pen tethers 10 736675 005 HP 4226 LTE HSPA Gobi 4G Module 736676 005 HP 4225 LTE EV DO Gobi 4G Module 736679 001 HP ElitePad Jacket cover 739321 001 HP ElitePad USB3 adapter 74001 1 005 HP 4112 LTE HSPA Gobi 4G Module 742439 001 Retail Jacket handle 742440 001 Retail Jacket battery bay space saver 742441 001 Retail Jacket with battery Chapter 3 Illustrated parts catalog Spare part number Description 742442 001 Retail Jacket with battery bay space saver 742443 001 Retail Jacket Rubber Kit 742444 001 Security Jacket with screws 742446 001 Security Jacket with fingerprint reader and screws 742720 001 HP ElitePad dockable case 744025 001 Retail Jacket top cap includes 4 captive screws secured by C rings 744026 001 Retail Jacket credit card reader includes cable 744027 001 Retail Jacket left side credit card reader board 744028 001 Retail Jacket right side credit card reader board 744029 001 Retail Jacket rea
30. 1 Jacket keyboard for use in the United Kingdom and Singapore 724301 041 Jacket keyboard for use in Germany 724301 051 Jacket keyboard for use in France 724301 061 Jacket keyboard for use in Italy 724301 071 Jacket keyboard for use in Spain 724301 081 Jacket keyboard for use in Denmark 724301 091 Jacket keyboard for use in Norway 724301 131 Jacket keyboard for use in Portugal 724301 141 Jacket keyboard for use in Turkey 724301 151 Jacket keyboard for use in Greece Sequential part number listing 21 22 Spare part number Description 724301 161 Jacket keyboard for use in Latin America 724301 171 Jacket keyboard for use in Saudi Arabia 724301 201 Jacket keyboard for use in Brazil 724301 211 Jacket keyboard for use in Hungary 724301 251 Jacket keyboard for use in Russia 724301 261 Jacket keyboard for use in Bulgaria 724301 271 Jacket keyboard for use in Romania 724301 281 Jacket keyboard for use in Thailand 724301 291 Jacket keyboard for use in Japan 724301 A41 Jacket keyboard for use in Belgium 724301 AB1 Jacket keyboard for use in Taiwan 724301 AD1 Jacket keyboard for use in South Korea 724301831 Jacket keyboard for use in the Netherlands 724301871 Jacket keyboard for use in Sweden and Finland 724301 1 Jacket keyboard for use in Slovenia 724301 BB1 Jacket keyboard for use in Israel 724301 BG1 Jacket keyboard for use in Switzerland 724301 D6
31. 3 Reverse this procedure to install the speakers 66 Chapter 5 Removal and replacement procedures Retail Jacket component replacement procedures There are as many as 31 screws that must be removed replaced and or loosened when servicing the Retail Jacket Make special note of each screw size and location during removal and replacement Top cap Description Spare part number Top cap includes 4 captive screws secured by C rings 744025 001 Before disassembling the Retail Jacket follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket 3 Disconnect all external devices from the Retail Jacket Remove the top cap 1 Place the Retail Jacket face down on the work surface with the top cap toward yov 2 Loosen the 4 captive screws 1 that secure the top cap to the Retail Jacket 3 Remove the top cap 2 from the Retail Jacket A CAUTION Before positioning the Retail Jacket with the tablet display panel facing down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel 4 Turn the Retail Jacket right side up with the bottom toward you Retail Jacket component replacement procedures 6
32. 4028 001 Before removing the credit card reader boards follow these steps 1 3 4 5 6 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket Disconnect all external devices from the Retail Jacket Remove the top cap see Top cap on page 67 If installed remove the tablet from the Retail Jacket see Top cap on page 67 Remove the front cover see Front cover on page 69 Remove the credit card reader boards 1 2 Remove the Phillips PM1 9x3 0 screw 1 that secures left side credit card reader board to the rear cover Turn the left side credit card reader board 2 over so the ZIF connector on the back of the board is accessible Chapter 5 Removal and replacement procedures 3 Release the ZIF connector 3 to which the right side credit card reader board cable is attached and then disconnect the rightside credit card reader board cable 4 from the left side credit card reader board T I 4 Remove the left side credit card reader board Detach the right side credit card reader board cable 1 from the rear cover The right side credit card reader board cable is attached to the rear cover with double sided adhesive 6 Remove the Phillips PM1 9x3 0 screw 2 that s
33. 49037 1 AB1 Power cord for use in South Korea 3 pin black 1 83 m 490371 AD1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AR1 Power cord for use in South Africa 3 pin black 1 83 m 20 Chapter Illustrated parts catalog Spare part number Description 49037 1 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D01 Power cord for use in Argentina 3 pin black 1 83 m 49037 1 D61 Power cord for use in India 3 pin black 1 83 m 686120 001 10 W AC adapter RC V 3 wire wall mount 687946 001 2 cell 21 Wh 2 96 Ah Li ion battery for use only on the Retail Jacket 693717 001 40 W HP Smart AC adapter for use only with the docking station RC V 3 wire 695551 001 HDMI VGA adapter cable 695552 001 USB adapter cable 695553 001 HP Smart AC adapter cable 695554 001 Card Reader adapter 695555 001 Ethernet adapter cable 695556001 Serial adapter cable 704030 001 HP 4111 LTE EV DO HSPA Gobi 4G Module 708621 001 Docking station 708772 001 Rugged carrying case 709462 001 Slate jacket with battery slot includes battery 714222 001 HP ElitePad Service Tool includes suction cup 714223 001 HP ElitePad suction cup 714297 001 Slate jacket without battery slot 714749 001 HP Mobile Connect SIM 723677 005 Broadcom BCM43241 802 1 labgn 2x2 Wi Fi BT 4 0 Combo Adapter 724301 001 Jacket keyboard for use in the United States 724301 03
34. 630 001 Vibrator module includes cable double sided adhesive plastic cover 747631 001 Docking connector cable includes double sided adhesive 747632 001 Smart Card Reader Cover Kit 747633 001 NFC antenna includes double sided adhesive 747634 001 Button Kit includes autorotate switch actuator docking connector bracket power button actuator slot cover hardware and volume button actuator 747658 001 Display assembly 10 1 in WUXGA 1900x1200 UWVA 50 CG 400 nit active pen and MultiTouch capacitive digitizer chemically strengthened glass with anti smudge includes display panel display LVDS cable TouchScreen cable and display panel support rubber 748599 005 HP hs3110 HSPA Mobile Broadband Module 751285 001 HP Executive Tablet pen 753735 001 Screw Kit for use only on the HP ElitePad 1000 G2 753740 001 System board equipped with an Intel Atom z3795 quad core 1 60 GHz processor burst up to 2 39 GHz 2 0 MB L2 cache 4096 MB of system memory and 64 GB of eMMC primary storage includes processor memory and eMMC 753741 001 System board equipped with an Intel Atom z3795 quad core 1 60 GHz processor burst up to 2 39 GHz 2 0 MB L2 cache 4096 MB of system memory and 128 GB of eMMC primary storage includes processor memory and eMMC 753976 001 Power button board for use only on tablet models equipped with a non Windows 8 operating system 753976 501 Power button board for use only on tablet models equipped with the Windo
35. 656VQ1 2FW4 32 Operating system Preinstalled Microsoft Windows 8 1 ML 64 bit e Microsoft Windows 8 1 EM 64 bit Microsoft Windows 8 1 CM 64 bit e Microsoft Windows 8 1 Professional 64 bit e Microsoft Windows 8 1 Professional 64 bit MSNA Microsoft Windows 8 1 Professional 64 bit Retail Solutions e Microsoft Windows 8 1 SST 64 bit with Home and Student DPK e Microsoft Windows 8 1 SST 64 bit China with Home and Student DPK e Microsoft Windows 8 1 SST 64 bit without Home and Student DPK e Microsoft Windows 8 1 64 bit Embedded Industry 4 2 External component identification Front Item Component Description 1 WWAN antennas 2 select models only Send and receive wireless signals to communicate with WWANS 2 Front webcam Records video and captures still photographs To use the webcam tap the YouCam tile on the Start screen or swipe from the right edge of the touch screen to display the charms tap Search and then tap the search box In the search box type c and then tap CyberLink YouCam 3 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs Chapter 2 External component identification Item Component Description 4 Ambient light sensor The ambient light sensor automatically adjusts the display brightness based on the lighting conditions in your environment 5 Webcam status light front On The webcam is on 6 Near Field Commu
36. 7 5 If installed slide the tablet out of the Retail Jacket n Reverse this procedure to install the top cap Battery Description Spare part number Battery 2 cell 21 Wh 2 96 Ah Li ion 687946 001 Before removing the battery follow these steps Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket 3 Disconnect all external devices from the Retail Jacket 4 If installed remove the tablet from the Retail Jacket see Top cap on page 67 Remove the battery 1 Loosen the 4 captive screws 1 that secure the battery to the Retail Jacket 68 Chapter 5 Removal and replacement procedures 2 Remove the battery 2 from the Retail Jacket t Reverse this procedure to install the battery Front cover Description Spare part number Front cover includes bar code scanner lens and adhesive liner 744030 001 Before removing the front cover follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket 3 Disconnect all external devices from the Retail Jacket 4 Rem
37. BIOS version 93 Downloading a BIOS Updote ie ssi a CEN REPRE ERR UD NEN RC ene 93 Using HP PC Hardware Diagnostics UEFI 94 d 1 K A A 95 Tablet specifications aee oce oto pte poc CR pat ton 95 B Buckup and recovery Uno rnia ene Yu FUP VES FIT NRUA CO MR OUI T MET ME MM N 96 Backing up your information 96 Performing a system recovery paa aun AEn OPE UE Y NN MENOS 97 Using the Windows recovery tools iusso echoes cquo Dna bens tu Roco DURER Uu Rd SD DUE 97 USCIRE T ps Re TH B 98 Changing the boot device retra e on tat b i 98 Using Windows Refresh or Windows 99 E RD ldem 100 Non volatile memory usage tete nn aca ev NR Up SUE EDEN qune xa ux 102 Questions ated m ORE Pere ee UR GENI ERU OD 105 10 Power cord set requirenienis X EUER PEN MEER AR NS EUe V EER 106 Requirements for all countries 106 Requirements for specific countries and regions ccceesceceeeesseceeesseeeeeeeseeeceeeeeeeeeeteeeeesnaaes 107 LENS P 108 07 7
38. HP ElitePad 1000 G2 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a U S registered trademark of Intel Corporation Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition March 2014 Document Part Number 741057 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www microsoft com details Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the te
39. Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Shut down the tablet if it is not already powered off 2 To power on the tablet press the Power button and Volume down button simultaneously 3 Select System Diagnostics 4 Select the type of diagnostic test that you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostic test while it is running press anywhere on the screen 94 Chapter 6 Computer Setup and HP PC Hardware Diagnostics UEFI 7 Specifications Tablet specifications Metric U S Dimensions Width 17 80 cm 7 0 in Depth 26 10 cm 10 28 in Height 0 92 cm 0 36 in Weight 0 68 kg 1 50 Ibs Input power Operating voltage and current 9VDC 1 1A 10W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within th
40. Remove the docking connector cable 3 Reverse this procedure to install the docking connector cable WLAN antenna NOTE The WLAN antenna are included in the Antenna Kits and include the WLAN antenna main and auxiliary cables and transceivers Description Spare part number Antenna Kit for use only in European countries and regions 767884 001 Antenna Kit for use only in Japan 767885 001 Antenna Kit for use only in the United States 767883 001 Before removing the WLAN antenna follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 30 and then remove the following components antenna see antenna on page 38 b WWAN module see WWAN module on page 39 Power button board see Power button board on page 45 Tablet component replacement procedures 61 62 d Battery see Battery on page 51 e System board see System board on page 53 Remove the WLAN antenna Ik 2 Release the WLAN antenna cables from the routing channel 1 built into the bottom cover Detach the WLAN antenna transceivers 2 from the bottom cover Release the tabs 3
41. System board on page 86 Remove the docking connector cable 1 2 Turn the system board upside down with the top toward yov Remove the two Phillips PM1 9x3 4 screws 1 that secure the docking connector cable to the system board Remove the docking connector bracket 2 Security Jacket component replacement procedures 87 4 Remove the docking connector cable 3 Reverse this procedure to install the docking connector cable Card reader board Description Spare part number Card reader board 744043 001 Before removing the card reader board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Security Jacket 3 Disconnect all external devices from the Security Jacket 4 Remove the card reader cover and top cap see Card reader cover and Top cap on page 82 5 If installed remove the tablet from the Security Jacket see Card reader cover and Top cap on page 82 6 Remove the front cover see Front cover on page 84 88 Chapter 5 Removal and replacement procedures Remove the card reader board 1 Position the rear cover with the bottom toward you 2 Detach the tape 1 that secures the card reader board to the rear cover 3 Remove the card reader board 2 and cable
42. ate password memory and time protecting the CMOS F10 Setup utility Controller NIC 64 KBytes not Yes Store NIC Using a utility A utility is EEPROM customer configuration from the NIC required to accessible and NIC vendor that can write data to firmware be run from this memory DOS and is available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 KBytes not Yes Stores firmware Programmed at A utility is customer code the factory required for accessible keyboard Code is writing data to mouse amp updated when this memory battery the system BIOS is available management is updated on the HP website Writing data to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial 256 Bytes per Yes Stores memory Programmed by Data cannot be Presence Detect memory module the memory written to this SPD module 128 information vendor memory when configuration Bytes the module is data programmable installed in a not customer accessible Chapter 9 Statement of Volatility PC The specific write protection method varies by memory vendor Non Volatile Amount Does this Does this What is the is data How is this Memory Size memory memory purpose of input into memory Type store retain data this this write customer when power memory memory protected data is removed System BIOS 4to5 MByte
43. built into the bottom cover that secure the speaker cable and then release the WLAN antenna cables Remove the WLAN antenna cables and transceivers 4 Reverse this procedure to install the WLAN antenna Chapter 5 Removal and replacement procedures WWAN GPS auxiliary antenna 7 NOTE The WWAN GPS auxiliary antenna are included in the Antenna Kits and include the WWAN GPS auxiliary antenna cable and transceiver Description Spare part number Antenna Kit for use only in European countries and regions 767884 001 Antenna Kit for use only in Japan 767885 001 Antenna Kit for use only in the United States 767883 001 Before removing the WWAN GPS auxiliary antenna follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 30 and then remove the following components antenna see antenna on page 38 WWAN module see WWAN module on page 39 Power button board see Power button board on page 45 d Battery see Battery on page 51 e System board see System board on page 53 Remove the WWAN GPS auxiliary antenna 1 Detach the WWAN GPS auxiliary antenna transceiv
44. der board 744043 001 7 System board 744044 001 Cables Connectors Kit includes 744045 001 8a Fingerprint reader board cable 8b Card reader board cable 8c Docking connector cable Security Jacket equipped with a card reader and a fingerprint reader 742446 001 not illustrated Security Jacket equipped with a card reader not illustrated 742444 001 14 Chapter Illustrated parts catalog Item Description Spare part number Rubber Kit for use only on the Security Jacket not illustrated 744040 001 Screw Kit for use only on the Security Jacket not illustrated 744046 001 Adapter cables Item Description Spare part number 1 HDMI VGA adapter cable 695551 001 2 Ethernet adapter cable 695555 001 3 Serial adapter cable 695556 001 4 HP Smart AC adapter cable 695553 001 5 USB adapter cable 695552 001 6 Card Reader adapter 695554 001 Adapter cables 15 Docking station and accessories Item Description Spare part number 1 Docking station 708621 001 2 40 W HP Smart AC adapter RC V 3 wire 693717 001 3 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 49037 1 202 For use in Europe 490371 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in t
45. dule 1 Disconnect the vibrator module cable 1 from the system board 50 Chapter 5 Removal and replacement procedures 2 Detach the vibrator module 2 from the bottom cover The vibrator module is attached to the bottom cover with double sided adhesive 3 Remove the vibrator module and cable Ej NOTE The vibrator module cover is attached to the vibrator module with double sided adhesive Reverse this procedure to install the vibrator module Battery Description Spare part number 2 cell 30 Wh 4 0 Ah Li ion battery includes battery cable and WWAN GPS main transceiver 728558 005 and antenna cable Before removing the battery follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 30 Tablet component replacement procedures 51 5 6 Remove the NFC antenna see NFC antenna on page 38 Remove the power button board see Power button board on page 45 Remove the battery 1 2 Release the volume button board cable from the retention clips 1 built into the battery Release the tab 2 built into the bottom cover that secures the WWAN GPS antenna cables and then
46. e Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 107 11 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 108 Chapter 11 Recycling Index Symbols Numerics 3G antenna spare part number 25 A AC adapter cable spare part number 15 21 AC adapter spare part numbers 16 19 21 adapter cables illustrated 15 spare part n
47. e positioning the Security Jacket with the tablet display panel facing down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel 7 the Security Jacket right side up with the bottom toward you 8 If installed slide the tablet out of the Security Jacket Reverse this procedure to install the top cap Security Jacket component replacement procedures 83 Front cover Description Spare part number Front cover 744048 001 Before removing the front cover follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Security Jacket 3 Disconnect all external devices from the Security Jacket 4 Remove the card reader cover and top cap see Card reader cover and Top cap on page 82 5 If installed remove the tablet from the Security Jacket see Card reader cover and cap on page 82 E NOTE When replacing the front cover be sure the system board is removed from the defective top cover and installed on the replacement front cover see System board on page 76 Remove the front cover 1 Turn the Security Jacket upside down with the top toward you 2 Remove the two Phillips PM1 5x3 4
48. e touch screen to display the charms tap Settings tap the screen icon and then tap the autorotate icon To unlock the autorotate feature tap the autorotate icon again 3 Integrated microphones 2 Record sound 4 Power button e When the tablet is off press the button to turn on the tablet e When the tablet is on press the button briefly to initiate Sleep e When the tablet is in the Sleep state press the button briefly to exit Sleep CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the tablet has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the tablet Swipe from the right edge of the touch screen to display the charms tap Search and then tap the search box In the search box type power tap Power and sleep settings and then select Power and sleep from the list of applications Bottom Item Component Description 1 Speakers 2 Produce sound 2 Product and regulatory information Displays product and regulatory information select models only 3 Docking connector Connects an AC adapter or an optional docking device Bottom 7 8 3 Illustrated parts catalog E NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp c
49. ecures the right side credit card reader board to the rear cover Retail Jacket component replacement procedures 79 7 Remove the right side credit card reader board 3 and cable Reverse this procedure to install the credit card reader boards Credit card reader 80 Description Spare part number Credit card reader 744026 001 Before removing the credit card reader follow these steps 1 3 4 5 6 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket Disconnect all external devices from the Retail Jacket Remove the top cap see Top cap on page 67 If installed remove the tablet from the Retail Jacket see Top cap on page 67 Remove the front cover see Front cover on page 69 Remove the credit card reader 1 2 Disconnect the credit card reader cable 1 from the rightside credit card reader board Release the credit card reader cable 2 from the routing channel built into the rear cover Remove the two Phillips PM1 9x3 0 screws 3 that secure the retention tabs and the credit card reader to the rear cover Remove the two retention tabs 4 Chapter 5 Removal and replacement procedures 5 Remove the credit card reader 5 Reverse this procedure to install the credit
50. ell as the drivers software and utilities from the backup used for recovery NOTE An external keyboard mouse and external flash drive may be required to perform this procedure 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition and the Windows partition Swipe from the right edge of the touch screen tap Search and then tap the search box Type file and then tap File Explorer 3 If the Windows partition and the Recovery Image partition are listed shut down the tablet 4 To power on the tablet press the Power button and Volume down button simultaneously The Startup menu is displayed 5 Select Troubleshoot select Advanced Options and then select Startup Repair 6 Follow the on screen instructions E NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Performing a system recovery 97 Using f11 recovery tools A CAUTION Using 1 1 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the tablet are permanently removed The 1 1 recovery tool reinstalls the operating system drivers Windows updates and language packs that were installed at the factory All other software applications must be downloaded from HP com or the Windows Store NOTE An external keyboard
51. er 1 from the bottom cover Tablet component replacement procedures 63 2 Remove the WWAN GPS auxiliary antenna cable and transceiver 2 Reverse this procedure to install the WWAN GPS auxiliary antenna 64 Chapter 5 Removal and replacement procedures Speakers Description Spare part number Speakers include left and right speakers and cables 747629 001 Before removing the speakers follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 30 and then remove the following components e f NFC antenna see NFC antenna on page 38 WWAN module see WWAN module on page 39 Power button board see Power button board on page 45 Battery see Battery on page 51 System board see System board on page 53 Docking connector cable see Docking connector cable on page 59 Remove the speakers 1 Release the tabs 1 built into the bottom cover that secure the speaker cable and then release the speaker cable 2 Remove the four Phillips PM1 3x2 0 screws 2 that secure the speakers to the bottom cover Tablet component replacement procedures 65 3 Remove the speakers
52. et If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet 2 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 30 5 Remove the NFC antenna see NFC antenna on page 38 Remove the microphones 1 Detach the tape 1 that secures the left microphone cable to the battery Disconnect the left microphone cable 2 from the power button board Release the left microphone 3 from the molding built into the bottom cover Disconnect the right microphone cable 4 from the system board Ww mom Release the right microphone 5 from the molding built into the bottom cover 6 Remove the microphones and cables Reverse this procedure to install the microphones Tablet component replacement procedures 43 Rear facing webcam Ey NOTE The rear facing webcam is included in the Webcam Microphone Kit spare part number 762828 001 Before removing the rear facing webcam follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet 2 3 Disconnect all external devices from the tablet 4 Remove the d
53. et or remove personal information before you give away or recycle your tablet For more information on these features see Windows Help and Support Performing a system recovery 99 9 Statement of Volatility 100 The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance a
54. f Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum E NOTE This process will take a long time and the amount of time varies based on the hard drive capacity Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 101 Non volatile memory usage 102 Non Volatile Amount Does this Does this What is the How is data How is this Memory Size memory memory purpose of input into memory Type store retain data this this write customer when power memory memory protected data is removed Real Time Clock 256 Bytes No Yes Stores system Using the This memory is RTC battery date and time Setup utility or write backed up and limited changing the protected HP CMOS keyboard Microsoft recommends configuration controller data Windows d
55. ft the right edge of the display assembly more than inch from the tablet when releasing the display assembly Failure to follow this caution can result in damage to the tablet components Firmly lift up on the suction cup to release the right side of the display assembly approximately 1 4 inch from the tablet 11 Move the retention bar 1 until the notch in the retention bar allows the retention gate to open 34 Chapter 5 Removal and replacement procedures 12 Open the retention gate 2 13 Slide the tablet out of the service tool 3 14 Disconnect the suction cup handles 1 15 Lower the suction cup handle 2 16 Remove the suction cup 3 17 Slide the display assembly 1 to the left until the display assembly cables and connectors are accessible 18 Release the zero insertion force ZIF connector 2 to which the TouchScreen cable is attached and then disconnect the TouchScreen cable 3 from the system board Tablet component replacement procedures 35 19 Release the ZIF connector 4 to which the LVDS cable is attached and then disconnect the LVDS cable 5 from the system board 20 Remove the display assembly and cables 21 If it is necessary to replace the display assembly cables Turn the display assembly upside down with the bottom toward you b Detach the TouchScreen cable 1 from the surface of the display assembly The TouchScreen cable is attached to the display as
56. he People s Republic of China 49037 1 AAT1 For use in South Africa 49037 l ART For use in South Korea 49037 1 ADI For use in Switzerland 490371 111 16 Chapter Illustrated parts catalog Item Description Spare part number For use in Taiwan 490371 1 For use in the United Kingdom and Singapore 49037 1 031 Miscellaneous parts Component Spare part number Carrying case HP ElitePad dockable case 742720 001 HP ElitePad rugged carrying case 708772 001 HP ElitePad Service Tool includes suction cup 714222 001 HP ElitePad suction cup 714223 001 HP executive tablet pen 716117 001 Jacket Slate jacket with battery slot includes battery 709462 001 Slate jacket without battery slot 714297 001 Jacket keyboard For use in Belgium 724301 A41 For use in Brazil 724301 201 For use in Bulgaria 724301 261 For use in Canada 724301 DB1 For use in the Czech Republic and Slovakia 724301 FL1 For use in Denmark 724301 081 For use in France 724301 051 For use in Germany 724301 041 For use in Greece 724301 151 For use in Hungary 724301 211 For use in Iceland 724301 DD1 For use in India 724301 D61 For use in Israel 724301 BB1 For use in Italy 724301 061 For use in Japan 724301 291 For use in Latin America 724301 161 Miscellaneous parts 17 18 Component Spare part number For use in the Netherlands 724301 B31 For use i
57. il Jacket with the top toward you 8 Remove the four Phillips PM1 9x3 0 screws that secure the front cover to the Retail Jacket 72 Chapter 5 Removal and replacement procedures 9 Remove the front cover by sliding it away from the Retail Jacket Reverse this procedure to install the front cover Bar code scanner module and Cable connector board NOTE The bar code scanner module and cable connector board spare part kits do not include the respective cables The cables are included in the Cable Kit spare part number 744031 001 Description Spare part number Bar code scanner module 744037 001 Cable connector board 744034 001 Before removing the bar code scanner module and cable connector board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket Disconnect all external devices from the Retail Jacket If installed remove the tablet from the Retail Jacket see Top cap on page 67 3 4 Remove the top cap see Top cap on page 67 5 6 Remove the front cover see Front cover on page 69 Remove the bar code scanner module and cable connector board 1 Turn the front cover upside down with the top toward yov 2 Release the ZIF connector 1 to which the cable connect
58. is range of temperatures Tablet specifications 95 Backup and recovery To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using an optional external flash drive or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your tablet 1 Swipe from the right edge of the touch screen to display the charms tap Search and then tap the search box 2 In the search box type restore and then select from the list of displayed options NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use E NOTE Windows includes the User Account Control feature to improve the security of your tablet You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information 96 Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and
59. isplay assembly see Display assembly on page 30 5 Remove the NFC antenna see NFC antenna on page 38 Remove the rear facing webcam 1 Disconnect the rear facing webcam cable 1 from the power button board 2 Release the rear facing webcam 2 from the molding built into the bottom cover 3 Remove the rearfacing webcam 3 and cable Reverse this procedure to install the rear facing webcam 44 Chapter 5 Removal and replacement procedures Power button board Description Spare part number For use only on computer models equipped with the Windows 8 Professional operating system 753976 601 For use only on computer models equipped with the Windows 8 Standard operating system 753976 501 For use only on computer models equipped with a non Windows 8 operating system 753976 001 Before removing the power button board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet Remove the display assembly see Display assembly on page 30 Remove the NFC antenna see NFC antenna on page 38 oO u F WO NM Disconnect the left microphone cable from the power button board see Microphones on page 43 7 Disconnect the rear facing webcam cable from the power but
60. l 78 spare part numbers 78 13 23 D display assembly removal 30 spare part number 9 24 30 Display Cable Kit spare part number 9 23 37 display LVDS cable removal 37 spare part number 9 37 Display Panel Kit spare part number 9 24 30 display panel product description 1 docking connector 7 docking connector bracket removal 60 spare part number 10 60 Index 109 docking connector cable removal 59 87 spare part numbers 59 87 docking station illustrated 16 spare part number 16 21 docking product description 2 duck head power adapter illustrated 19 spare part numbers 25 11 24 19 24 E electrostatic discharge 27 equipment guidelines 29 Ethernet adapter cable spare part number 15 21 Ethernet product description 1 F fingerprint reader spare part number 23 fingerprint reader board removal 89 spare part number forward facing webcam removal 57 spare part number 57 front components 4 front cover removal 69 84 spare part numbers 23 69 84 14 89 12 14 G graphics product description 1 grounding guidelines 27 guidelines equipment 29 grounding 27 packaging 28 transporting 28 workstation 28 H handle spare part number 13 22 HDMI VGA adapter cable spare number 15 21 headphone jack 6 110 Index HP ElitePad Service Tool spare part number 31 J jacket cover spare part numbers 22 25 jacket keyboard spare part numbers 17 21 22 jacket
61. lect the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic Drivelock password Select the File menu then Reset BIOS Security to factory default Click yes at the warning message Select the File menu then Save Changes and Exit Reboot the system If the system has a Trusted Platform Module and or fingerprint sensor one or two prompts will appear one to clear the TPM and the other to reset fingerprint sensor Press F1 to accept or F2 to reject If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System Configuration then AMT Options Then select Un configure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to un configure AMT If the optional Intel Anti Theft Technology AT was activated contact the provider to deactivate it If the optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it Remove all power and system batteries for at least 24 hours Remove and retain the storage drive or clear the contents of the drive Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department o
62. less 1 product information 7 product name 1 R rear components 5 rear cover spare part numbers 13 14 23 rear facing webcam removal 44 spare partnumber 44 regulatory information 6 7 removal replacement procedures 30 Retail Jacket spare part numbers 13 22 23 Rubber Kit spare part numbers 13 15 23 S Screw Kit spare part numbers 13 15 18 20 23 24 Security Jacket spare part numbers 14 23 security product description 3 sensors product description 2 serial adapter cable spare part number 15 21 service considerations cables 26 connectors 26 plastic parts 26 service tag 8 service tool spare part number 17 21 SIM spare part number 20 21 slot cover removal 58 spare part number 10 58 Smart Card Reader Cover Kit spare part number 24 speakers location 7 removal 65 spare part number specifications 95 suction cup spare part number 17 21 33 system board removal 53 76 86 spare part numbers 10 13 14 23 24 53 76 86 11 24 65 T tablet major components 9 specifications 95 Tape Support Kit spare part number 20 25 tether spare part number 22 tools required 26 top cap removal 67 82 spare part numbers 23 67 82 top components 6 TouchScreen cable removal 37 spare part number 9 37 transporting guidelines 28 12 14 U USB adapter cable spare part number 15 21 USB3 adapter spare part number 22 v vibrator module removal 50 spare part number video product descripti
63. mouse and external flash drive may be required to perform this procedure To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition Swipe from the right edge of the touch screen tap Search and then tap the search box Type pc and then tap This PC If the HP Recovery partition is listed shut down the tablet 4 To power on the tablet press the Power button and Volume down button simultaneously The Startup menu is displayed 5 Tap F11 HP Recovery and then follow the on screen instructions Changing the boot device order 98 To change the boot order so that you can boot from an external device Ej NOTE An external flash drive is required to perform this procedure 1 If possible back up all personal files 2 Shutdown the tablet 3 Connect the external flash drive 4 To power on the tablet press the Power button and Volume down button simultaneously The Startup menu is displayed 5 Tap F9 Boot Options 6 Select the external flash drive as the boot device 7 Restart the tablet Chapter 8 Backup and recovery Using Windows Refresh or Windows Reset When your tablet is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatting of your tabl
64. mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the tablet and the amount of system and extended memory 7 NOTE Use extreme care when making changes in Computer Setup Errors can prevent the tablet from operating properly Starting Computer Setup To start Computer Setup follow these steps 1 Shutdown the tablet 2 To power on the tablet press the Power button and Volume down button simultaneously The Startup menu is displayed 3 Press 10 to enter Computer Setup Using Computer Setup 91 Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 2 Shut down the tablet To power on the tablet press the Power button and Volume down button simultaneously The Startup menu is displayed Press to enter Computer Setup e Tapa menu or a menu item to select it e Toclose open dialog boxes and return to the main Computer Setup screen tap Escape and then follow the on screen instructions To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then follow the on screen instructions To save your changes and exit select Main select Save Changes and Exit and then follow the on screen instructions Restoring factory settings in Computer Setup E NOTE Restoring defaults will not change the hard drive mode To return all settings in Compu
65. n Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 30 Remove the NFC antenna 1 Release the ZIF connector 1 to which the NFC antenna cable is attached and then disconnect the NFC antenna cable from the system board 2 Detach the NFC antenna 2 from the surface of the system board The NFC antenna is attached to the system board with double sided adhesive 3 Remove the NFC antenna 3 Reverse this procedure to install the NFC antenna 38 Chapter 5 Removal and replacement procedures WWAN module Description Spare part number HP hs3110 HSPA Mobile Broadband Module 748599 005 HP 4111 LTE EV DO HSPA Gobi 4G Module 704030 005 HP 4112 LTE HSPA Gobi 4G Module 740011 005 HP 4225 LTE EV DO Gobi 4G Module 736676 005 HP 4226 LTE HSPA Gobi 4G Module 736675 005 Before removing the WWAN module follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Remove the display assembly see Display assembly on page 30 2 3 Disconnect all external devices from the table
66. n Norway 724301 091 For use in Northwest Africa 724301 FP 1 For use in Portugal 724301 131 For use in Romania 724301 271 For use in Russia 724301251 For use in Saudi Arabia 724301 171 For use in Slovenia 724301 1 For use in South Korea 724301 AD1 For use in Spain 724301 071 For use in Sweden and Finland 724301 871 For use in Switzerland 724301 BG1 For use in Taiwan 724301 1 For use in Thailand 724301 281 For use in Turkey 724301 141 For use in the United Kingdom and Singapore 724301 031 For use in the United States 724301 001 Screw Kit for use only with the tablet 709461 001 Chapter 3 Illustrated parts catalog Power components Item Component Spare part number 1 10 W AC adapter for use only on the HP ElitePad 1000 G2 RC V 3 wire wall 686120 001 mount 2 Duck head power adapter For use in Argentina 755184 001 For use in Australia 755184 011 For use in Brazil 755184 201 For use in Denmark 755184 081 For use in Europe 755 184 021 For use in India 755184 D61 For use in Israel 755184 BB1 For use in Italy 755184 061 For use in the People s Republic of China 755184 371 For use in South Africa 755184 AR1 For use in Switzerland 755184 BG1 For use in the United Kingdom and Singapore 755184 031 For use in the United States 755184 001 3 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 49037 1 202 Power
67. nd Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Drivelock password is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master Drivelock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a Drivelock password Chapter 9 Statement of Volatility If an Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then se
68. nd auxiliary antenna cables and transceivers 767884 001 Antenna Kit for use only in European countries and regions includes WWAN GPS auxiliary antenna cable and transceiver and WLAN main and auxiliary antenna cables and transceivers 767885 001 Antenna Kit for use only in Japan includes WWAN GPS auxiliary antenna cable and transceiver and WLAN main and auxiliary antenna cables and transceivers Sequential part number listing 25 4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Magnetic screw driver e Phillips PO screw driver e Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ej NOTE As you remove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with e
69. nications tapping Allows you to touch an NFC compatible device to this area area to wirelessly connect and communicate with the tablet and transfer data back and forth 7 Windows button Displays the Start screen The antennas are not visible on the outside of the tablet For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides tap the HP Support Assistant app on the Start screen tap My computer and then tap User guides Rear Item Component Description 1 Micro SD Card Reader Micro SIM slot Allows you to insert the end of a paper clip to open the access hole access door to insert or remove a micro SD card or micro SIM module 2 Memory card reader Micro SIM slot Reads optional micro memory cards that store manage share or access information and supports an optional wireless micro subscriber identity module SIM select models only Rear 5 6 Item Component 3 Rear webcam Description Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam tap the YouCam tile on the Start screen or swipe from the right edge of the touch screen to display the charms tap Search and then tap the search box In
70. nsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 30 and then remove the following components antenna see antenna on page 38 b WWAN module see WWAN module on page 39 Power button board see Power button board on page 45 Tablet component replacement procedures 59 60 d Battery see Battery on page 51 e System board see System board on page 53 Remove the docking connector cable Ng 2 3 Disconnect the vibrator module cable 1 from the docking connector cable Disconnect the speaker cable 2 from the docking connector cable Remove the two Phillips PM1 3x2 0 screws 3 that secure the docking connector cable bracket to the bottom cover Remove the docking connector bracket 4 The docking connector bracket is included in the Button Kit spare part number 747634 001 Detach the docking connector cable 1 from the surface of the bottom cover The docking connector cable is attached to the bottom cover with double sided adhesive Release the docking connector 2 from the bottom cover by sliding it away from the opening in the bottom edge Chapter 5 Removal and replacement procedures 7
71. om select your country or region and then follow the on screen instructions Service tag When ordering parts or requesting information provide the tablet serial number and model number provided on the service tag Warranty lylyly Model HSTNN C78C Product Serial XXXXXXXXX Made in China INPUT 9V 11 FCC ID XXXXXXXXXXXXX IC XXXX XXXXXX Item Description Function 1 Warranty period This number describes the duration of the warranty period for the tablet 2 Model description This is the alphanumeric identifier used to locate documents drivers and support for the tablet 3 Product name This is the product name affixed to the front of the tablet 4 Serial number s n This is an alphanumeric identifier that is unique to each product Chapter 3 Illustrated parts catalog Tablet major components oe Item 1 Display Cable Kit includes 747625 001 Component Spare part number Display assembly 10 1 in WUXGA 1900x1200 UWVA 50 CG 400 nit 747658 001 active pen and MultiTouch capacitive digitizer chemically strengthened glass with anti smudge includes display panel display LVDS cable TouchScreen cable and display panel support rubber 2a TouchScreen cable 2b Display LVDS cable 3 NFC antenna includes double sided adhesive 747633 001 Button Kit includes 747634 001 4a Power button actuator
72. om the tablet by unplugging the power cord from the tablet or the Retail Jacket Disconnect all external devices from the Retail Jacket 3 4 Remove the top cap see Top cap on page 67 5 If installed remove the tablet from the Retail Jacket see Top cap on page 67 6 Remove the front cover see Front cover on page 69 Remove the battery connector board 1 Turn the front cover upside down with the top toward yov 2 Disconnect the battery connector board cable 1 from the system board 3 Remove the two Phillips PM1 9x3 0 screws 2 that secure the battery connector board to the front cover Retail Jacket component replacement procedures 75 4 Lift the bottom edge of the battery connector board 3 until the board rests at an angle and then slide the board out of the opening in the front cover 5 Remove the battery connector board and cable Reverse this procedure to install the battery connector board System board Description Spare part number System board includes docking connector and USB port 744032 001 Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket Disconnect all external devices from the Retail Jacket Remove the top cap
73. on 1 volume button actuator installation 48 spare partnumber 9 48 volume button board removal 47 spare part number 10 25 47 volume down 6 volume up button 6 Ww webcam location 4 6 removal 44 57 spare part numbers 44 57 webcam status light 5 Webcam Microphone Kit spare partnumber 10 25 Windows button 5 wireless antenna location 4 11 24 50 10 25 removal 61 63 spare part numbers 61 63 wireless product description 1 WLAN antenna location 4 removal 61 spare part numbers 61 WLAN module removal 41 spare number 11 21 41 workstation guidelines 28 WWAN antenna location 4 WWAN module removal 39 spare part numbers 22 24 39 WWAN GPS auxiliary antenna removal 63 spare part numbers 63 10 25 10 21 Index 111
74. or board cable is attached and then disconnect the cable connector board cable from the system board Retail Jacket component replacement procedures 73 3 Detach the cable connector board cable 2 from the front cover The cable connector board cable is attached to the front cover with double sided adhesive 4 Remove the two Phillips PM1 3x3 0 screws 3 that secure the bar code scanner module to the front cover 5 Remove the two Phillips PM1 9x3 0 screws 4 that secure the cable connector board to the front cover 6 Remove the bar code scanner module 5 and the cable connector board and cable 7 Turn the bar code scanner module and cable connector board over so ZIF connector on the back of the cable connector board is accessible 74 Chapter 5 Removal and replacement procedures 8 Release the ZIF connector 1 to which the bar code scanner module cable is attached and then disconnect the bar code scanner module cable 2 from the cable connector board Reverse this procedure to install the bar code scanner module and cable connector board Battery connector board Description Spare part number Battery connector board includes cable 744033 001 Before removing the battery connector board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power fr
75. ove the top cap see Top cap on page 67 5 If installed remove the tablet from the Retail Jacket see Top cap on page 67 NOTE When replacing the front cover be sure the following components are removed from the defective front cover and installed on the replacement front cover e Barcode scanner module see Bar code scanner module and Cable connector board on page 73 e Card connector board see Bar code scanner module and Cable connector board on page 73 e Battery connector board see Battery connector board on page 75 e System board see System board on page 76 Retail Jacket component replacement procedures 69 Remove the front cover 1 Position the Retail Jacket with the top toward you 2 Remove the adhesive backed liner that covers the front cover 3 Release the ZIF connector 1 to which the left side credit card reader board cable is attached and then disconnect the left side credit card reader board cable 2 from the left side credit card reader board 70 Chapter 5 Removal and replacement procedures 4 Close the ZIF connector 3 A CAUTION Failure to close the ZIF connector as instructed in step 4 can lead to damage to Retail Jacket components 5 Position the Retail Jacket with the bottom toward you Retail Jacket component replacement procedures 71 6 Remove the two Phillips PM1 3x3 0 screws that secure the front cover to the Retail Jacket 7 Position the Reta
76. r cover 744030 001 Retail Jacket front cover includes bar code scanner lens and adhesive liner 744031 001 Retail Jacket Cable Kit 744032 001 Retail Jacket system board includes docking connector and USB port 744033 001 Retail Jacket battery connector board includes cable 744034 001 Retail Jacket cable connector board 744035 001 Retail Jacket Screw Kit 744037 001 Retail Jacket bar code scanner module 744038 001 Retail Jacket Miscellaneous Rocker Button Mount Kit 744039 001 Security Jacket card reader cover 744040 001 Security Jacket Rubber Kit 744041 001 Security Jacket rear cover includes top cap release latch assembly 744042 001 Security Jacket fingerprint reader 744043 001 Security Jacket card reader board 744044 001 Security Jacket system board 744045 001 Security Jacket Cables Connectors Kit 744046 001 Security Jacket Screw Kit 744047 001 Security Jacket top cap includes rubber trim 744048 001 Security Jacket front cover 745882 001 Productivity Jacket Cable Retainer Kit 747625 001 Display Cable Kit includes the display LVDS cable and the TouchScreen cable 747627 001 Audio jack board includes audio jack and cable 747628 001 Bottom case includes the power button actuator and the slot cover and brackets Sequential part number listing 23 24 Spare part number Description 747629 001 Speakers include left and right speakers and cables 747
77. rms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Safety warning notice WARNING reduce the possibility of heatrelated injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents Braduct description sessisiccsismcnssnssienanmincnniinusnuiamumsaimuinenmiaramcmisiamineers 1 2 External component identification ccccccscccssccccsscccsscccsscccseccccececesccsescecesscccessseeseces 4 gig hig cmm 4 c p T MM 5 len 6 BONON EMT E lua at Ws
78. s Yes Yes Store system System BIOS A utility is BIOS code and code is required for PC programmed at writing data to configuration the factory this memory data Code is and is available updated when the HP the system BIOS website is updated Writing data to Configuration this ROM in an data and inappropriate settings are manner can input using the render the PC F10 setup utility nonfunctional or a custom utility Intel 1 5 5 Yes Yes Stores Management The Intel chipset Management MBytes Management Engine Code is _ is configured to Engine Engine Code programmed at enforce Firmware Settings the factory hardware present only in models ending in a p or w or with Intel Centrino Pro technology Provisioning Data and iAMT third party data store Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine MEBx setup utility The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space protection to block all direct read write access to this area An Intel utility is required for updating the firmware Only firmware updates digitally signed by Intel can be applied using this utility Non volatile memory usage 103 Non Volatile Amount Does this Does this What is the
79. sembly with double sided adhesive c Release the ZIF connector 2 to which the TouchScreen cable is attached and then disconnect the TouchScreen cable 3 from the display assembly d Detach the display LVDS cable 4 from the surface of the display assembly The display LVDS cable is attached to the display assembly with double sided adhesive 36 Chapter 5 Removal and replacement procedures e Release the ZIF connector 5 to which the display LVDS cable is attached and then disconnect the display LVDS cable 6 from the display assembly The TouchScreen and display LVDS cables are included in the Display Cable Kit spare part number 718758 001 To install the display assembly 1 Reconnect the display LVDS and TouchScreen cables to the respective ZIF connectors on the display assembly 2 Reconnect the display LVDS and TouchScreen cables to the respective ZIF connectors on system board 3 the left side of the display assembly into the left side of the bottom case 4 Swing the right side of the display assembly down into the right side of the bottom case 5 Firmly press all edges of the display assembly surface to ensure it is fully engaged with the bottom case Tablet component replacement procedures 37 NFC antenna Description Spare part number NFC antenna 747633 001 Before removing the NFC antenna follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or i
80. spare part numbers 17 jacks audio in 6 audio out 6 headphone 6 microphone 6 K keyboard product description 2 M memory card reader slot micro SIM slot 5 memory product description 1 micro SD Card Reader micro SIM slot access hole 5 microphone location 7 product description 1 removal 43 spare partnumber 25 43 microphone jack 6 Miscellaneous Rocker Button Mounting Kit spare part number 13 Miscellaneous Rocker Button Mount Kit spare part number 23 model name 1 N NFC antenna removal 38 spare part number 9 24 38 operating system product description 3 optical drive product description P packaging guidelines 28 pen spare part number 17 24 plastic parts service considerations 26 pointing device product description 2 ports product description 2 power button 7 power button actuator installation 46 spare partnumber 9 46 power button board removal 45 spare part numbers 10 24 45 power components 19 power cord set requirements 106 spare part numbers 16 19 20 21 power requirements product description 2 primary storage product description 1 processor product description 1 product description audio 1 display panel 1 docking 2 Ethernet 1 external media cards 2 graphics 1 keyboard 2 memory 1 microphone 1 operating system 3 optical drive 1 pointing device 2 ports 2 power requirements 2 primary storage 1 processor 1 product name 1 security 3 sensors 2 video 1 wire
81. system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings To return these system data and configuration defaults to default settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 105 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries 106 The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets
82. t 4 5 Remove the NFC antenna see NFC antenna on page 38 Remove the WWAN module 1 Release the grounding tape 1 that secures the WWAN module to the system board 2 Disconnect the WWAN antenna cables 2 from the terminals on the WWAN module NOTE The WWAN antenna cable labeled 5 connects to the WWAN module MAIN terminal labeled 5 The WWAN antenna cable labeled 6 connects to the WWAN module AUX GPS terminal labeled 6 3 Remove the Phillips PM1 3x1 5 broad head screw 3 that secures the WWAN module to the bottom cover Tablet component replacement procedures 39 4 Remove the WWAN module 4 by sliding it away from the socket on the system board 7 NOTE If the WWAN antenna cables are not connected to the terminals on the WWAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 40 Chapter 5 Removal and replacement procedures WLAN module Description Spare part number Broadcom BCM43241 802 1 1abgn 2x2 Wi Fi BT 4 0 Combo Adapter 723677 005 Before removing the WLAN module follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power cord from the tablet Remove the display assembl
83. ter Setup to the values that were set at the factory follow these steps 1 2 Pom Shut down the tablet To power on the tablet press the Power button and Volume down button simultaneously The Startup menu is displayed Press to enter Computer Setup Select Main and then tap Restore Defaults Follow the on screen instructions To save your changes and exit select Save Changes and Exit and then follow the on screen instructions Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings 92 Chapter 6 Computer Setup and HP PC Hardware Diagnostics UEFI Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the tablet you need to know the version of the system BIOS currently installed To display BIOS version information also known as ROM date and System BIOS see Using Computer Setup on page 91 1 2 Shut down the tablet To power on the tablet press the Power button and Volume down button simultaneousl
84. the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your tablet to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 Swipe from the right edge of the touch screen tap Search and then tap the search box Type file and then tap File Explorer 2 Select your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double ap the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware
85. ton board see Rear facing webcam on page 44 Remove the power button board 1 Disconnect the volume button board cable 1 from the power button board Release the support strip 2 that secures the WWAN antenna transceiver to the battery Release the support strip 3 that secures the power button board cable to the system board Release the ZIF connector 4 to which the power button board cable is attached and then disconnect the power button board cable from the system board Tablet component replacement procedures 45 5 Detach the power button board cable 5 from the surface of the battery The power button board cable is attached to the battery with double sided adhesive 6 Remove the Phillips PM1 3x2 0 broad head screw 1 and the Phillips PM1 3x2 0 screw 2 that secure the power button board to the bottom cover 7 Remove the power button board 3 and cable tog NOTE In the process of removing the power button board the power button actuator may be accidentally dislodged from the bottom cover To replace the power button actuator refer to the following illustration The power button actuator is included in the Button Kit spare part number 747634 001 46 Chapter 5 Removal and replacement procedures Reverse this procedure to install the power button board Volume button board Description Spare part number Volume button board includes bracket and cable 759031 001 Before
86. uded in the Button Kit spare part number 747634 001 ET pare p Before removing the slot cover follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 30 and then remove the following components antenna see antenna on page 38 b WWAN module see WWAN module on page 39 Power button board see Power button board on page 45 d Battery see Battery on page 51 e System board see System board on page 53 Remove the slot cover 1 Remove the four Phillips PM1 3x2 0 screws 1 that secure the slot cover retention bracket and spring bracket to the bottom cover 2 Remove the slot cover retention bracket 2 and the slot cover spring bracket 3 58 Chapter 5 Removal and replacement procedures 3 Remove the slot cover 4 by pressing it through the bottom cover 4 Remove the slot cover Reverse this procedure to install the slot cover Docking connector cable Description Spare part number Docking connector cable includes double sided adhesive 747631 001 Before removing the docking connector cable follow these steps 1 Turn off the tablet If you are u
87. umbers 15 adhesive cover spare partnumber 12 ambient light sensor 5 antenna location 4 removal 61 63 spare part numbers 61 63 Antenna Kit spare part numbers 10 25 61 63 audio jack board removal 49 spare part number 10 23 49 audio product description 1 audio in jack 6 audio out jack 6 autorotate switch actuator installation 56 spare part number 10 25 10 56 B bar code scanner module removal 73 spare part number 12 23 73 battery removal 51 68 spare part numbers 21 22 51 68 battery bay space saver spare part number 12 22 battery connector board removal 75 spare part number 13 23 75 bottom case spare part number 11 23 bottom components 7 Button Kit spare part number 9 24 buttons power 7 volume down 6 volume up 6 Window 5 10 12 cable connector board removal 73 spare partnumber 12 23 73 Cable Kit spare part numbers 12 23 Cable Retainer Kit spare part number 23 cables service considerations 26 Cables Connectors Kit spare part number 14 23 Card Reader adapter spare part number 15 21 card reader board removal 88 spare partnumber 14 23 88 card reader cover removal 82 spare partnumber 14 23 82 Card Reader Cover Kit spare part number 20 carrying case spare part numbers 17 21 23 components bottom 7 front 4 rear 5 top 6 connectors service considerations 26 credit card reader removal 80 spare partnumber 13 23 80 credit card reader board remova
88. urface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 28 Chapter 4 Removal and replacement preliminary requirements Equipment guidelines Grounding equipment must include
89. ws 8 Standard operating system 753976 601 Power button board for use only on tablet models equipped with the Windows 8 Professional operating system 755184 001 Duck head power adapter for use only in the United States 755184011 Duck head power adapter for use only in Australia 755184 021 Duck head power adapter for use only in Europe 755184 031 Duck head power adapter for use only in the United Kingdom and Singapore 755184 061 Duck head power adapter for use only in the Italy 755184 081 Duck head power adapter for use only in the Denmark 755184 201 Duck head power adapter for use only in Brozil 755184 371 Duck head power adapter for use only in the People s Republic of China 755184 AR1 Duck head power adapter for use only in South Africa 755184 1 Duck head power adapter for use only in Israel 755184 BG1 Duck head power adapter for use only in Switzerland 755184 D01 Duck head power adapter for use only in Argentina Chapter 3 Illustrated parts catalog Spare part number Description 755184 D61 Duck head power adapter for use only in India 756037 001 Security Jacket cover 759031 001 Volume button board includes bracket and cable 762827 001 Tape Support Kit 762828 001 Webcam Microphone Kit includes forward facing and rear facing webcams and microphones 767882 001 3G antenna 767883 001 Antenna Kit for use only in the United States includes WWAN GPS auxiliary antenna cable and transceiver and WLAN main a
90. xtreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 26 Chapter 4 Removal and replacement preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION prevent damage to the tablet when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to
91. y The Startup menu is displayed Press 10 to enter Computer Setup Select Main and then select System Information Follow the on screen instructions To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then follow the on screen instructions Downloading a BIOS Update A CAUTION reduce the risk of damage to the tablet or an unsuccessful installation download and install a BIOS update only when the tablet is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the tablet is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the tablet by unplugging the power cord from the AC outlet Do not shut down the tablet or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 2 To access HP Support Assistant on the Start screen tap the HP Support Assistant app Tap Updates and tune ups and then tap Check for HP updates now Using Computer Setup 93 3 Follow the on screen instructions 4 Atthe download area follow these steps Identify the most recent BIOS update and compare it to the BIOS version currently installed on your tablet Make a note of the date name or other identifier You may need this information to locate
92. y see Display assembly on page 30 2 3 Disconnect all external devices from the tablet 4 5 Remove the NFC antenna see NFC antenna on page 38 Remove the WLAN module 1 Release the ZIF connector 1 to which the WLAN ribbon cable is attached and then disconnect the WLAN ribbon cable from the system board 2 Disconnect the WLAN antenna cables 2 from the terminals on the WLAN module E NOTE The WLAN antenna cable labeled 1 connects to the WLAN module MAIN terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module AUX terminal labeled 2 3 Release the shielding 3 to gain access to the bottom screw that secures the WLAN module to the bottom cover 4 Remove the two Phillips PM1 3x2 0 screws 4 that secure the WLAN module to the bottom cover Tablet component replacement procedures 41 5 Remove the WLAN module 5 1 1 1 1 1 i N T NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 42 Chapter 5 Removal and replacement procedures Microphones Ej NOTE The microphones are included in the Webcam Microphone Kit spare part number 762828 001 Before removing the microphones follow these steps 1 Turn off the tabl

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