HP CheXpress CX30 User's Manual
Contents
1. CheXpress CX30 Equipment CheXpress CX30 Equipment Checklist The CheXpress amp CX30 package includes the following pieces CheXpress CX30 scanner unit USB 2 0 cable 100v 240v 50 60 hz Voltage Sensing external power supply HP inkjet cartridge Optional feature Entry tray Inkjet cartridge Power supply amp Power Cord CheXpress CX30 System Requirements The following PC specifications are required to operate the CheXpress CX30 with your scanning application software Recommended Minimum 1 1 2 24 GHz Pentium IV processoror 1 6 GHz Pentium processor 2 faster 512MB RAM GB RA V 00 A EE 1 5 GB free disk space 1 1 5 GB free disk space Windows 2000 XP Professional amp Windows 2000 XP Professional a Vista 32 bit ____ Vista 32 bit USB 2 0 port USB 2 0 port CheXpress CX30 User s Manual Rev 020309 DIGITAL sf L uJ sk ls lt w Va Wm 50 A Radio Frequency Interference The CheXpress CX30 generates uses and can radiate radio frequency energy If the unit is not installed and used properly that is in strict accordance with the instructions in this manual it may cause harmful interference to radio communications It has been tested and found to com2. 216 errors this might indicate that o The entry drive rollers may be dirty o Something may be lodged in the path 220 Document Stopped in the path or did not exit on time e Eject the documents To clear the error condition e If the document will not eject remove the top center cover and open the access doors to remove the document e Check the leading edges and corners of the document and straighten as needed e A 220 error code where the document is stopping in the path repeatedly could indicate debris paper or a staple in the path Check if the document s leading edge looks OK or is catching on something e All of the main rollers may need to be cleaned s lg No Checks There are no checks indicated in the entry pocket e A scan cycle has been initiated but the status LED is not indicating that a document is present e Heinsert the document and insert them back into the entry pocket Slide them forward until the LED comes on e This typically can happen when a scan cycle is initiated and the LED is not on 553 No Print Head The ink jet cartridge is not being sensed by the scanner e When endorsing characters using the ink jet option the print string is the first function sent down to the scanner at the start of a scan cycle This error will come up immediately if no cartridge is present e Open the top center cover by lifting vertically Remove and reseat the ink jet cartridge being sure it snaps into place e If that fail
3. 466 Central Ave Suite 31 Northfield IL 60093 Tel 847 446 2285 Fax 847 441 5507 Website www digitalcheck com Email support digitalcheck com 22
4. AL Q CHECK Opening the CX30 Fig 9 Gently pull out the tabs on the top scanner cover Lift up on the cover to open Opening the Camera Door Fig 1 0 Outer camera door Pinch latch to pivot door open The internal path offers a straight through or U path and has several doors to provide easy access for removing stuck or damaged documents The cameras can be easily cleaned by opening the outer camera door The cameras are recessed to minimize getting any dirt or debris on them but the CX30 has been designed to make it easy to access both cameras CheXpress amp CX30 User s Manual Rev 020309 DIGITAL Q ECKE Opening the Internal Path Fig 12 Replace the center cover by setting it back on the unit vertically CheXpress amp CX30 User s Manual Rev 020309 DIOGI TAL Q CHECK Disconnecting the USB and or Power Cables sdu 1d TRI WIE M VSN NI 3Q Vli ysn NI 30v Fig 13 The correct way to remove a cable Fig 14 INCORRECT removal When removing or disconnecting the USB or Power Supply Cable from the CheXpress CX30 be sure to pull straight back on the cable and remove as shown in Fig 13 DO NOT remove the cable by pulling up vertically or at an angle See Fig 14 Doing so can damage the connector The cables must be removed by gently pulling straight back on the cable from the connector CheXpress CX30 Troubleshooting Clearing Jams If a jam occurs the p
5. CheXpress CX30 User s Manual Rev 020309 5i 2l T AL Q CHECK CheXpress CX30 Small Business Remote Deposit Check Scanner User Manual February 2009 Rev 020309 CheXpress CX30 User s Manual Rev 020309 DI S ITAL rew TABLE OF CONTENTS CheXpress X30 EUR MER RTT TT E UU MT 3 About the CheXpress CX30 Scanner s ssssssessseessse esee nennen nennen 4 CheXpress Installquofiasesessecunddme irdvr qud diasA i ee adorat Ed DE CHUA 6 Installing the Ink Jet Cartridge soeeeeesssssseeessssseee nennen r Installing the USB Driver ssessssssssssseesss n KK KEK kk nme k k kk kk kk kk k kk kl 8 Eaa o Eoee EL ETE TT TT 9 HOW fo Load Cheri ae rr ken DE ee ere 11 Opening the CheXpress CX30 cc cece cece cece eect II ee I eese n nsns 12 ChexXpress CX30 TroubleShooting ccccccccccseccsseeceeeeeceeeeseeeceneeeeeeseeeeeeesseeeseeeseeess 14 CheXpress Operator Maintenance ccccccsecceseeeceteeeeeeseeeeeeeeeceueeeueeeeeteeteeeeaetanees 15 Cleaning the Scanner TEE T T E 16 COMMON ENO od c 18 Frequently Asked QUESTIONS ccccceccceecceeeeceese ceca ceceeesaueesaeeseeceuesaueesessaeeseeeseeesags 20 CheXpress CX30 Specifications ccccccccececsecceeceeeteeeteesseceeeteeeteeeseeeneeeeeteeteeeteeess 21 CheXpress amp CX30 User s Manual Rev 020309 gt gt DIGITAL CHECK
6. Red 4 Windows detects a new hardware device For first time installations you should not have to do anything If the wizard will not finish go to Device Manager and select to Update Driver for the USB device and point to C Program Files CheXpress Drivers and the TSUSB2 inf file If run a second time select the Repair option 5 The USB controller will install as a TSDevice The CX30 device will install as a Tellerscan once acquired by the application 6 The LED will turn Green when the application launches and acquires the scanner L JE La pD k ib gt i 4 CheXpress CX30 User s Manual Rev 020309 5 IGI TAL amp Ye i Install the Demo Software Program Download from the Digital Check web site if you did not have an Install CD If you did check the Desktop for the ScanLite icon Use the ScanLite program for testing the scanner and during the cleaning process Look for the ScanLite and ScanBest programs on the web site Select http www digitalcheck com integration support drivers and demo programs The demo software is a basic scan program that allows you to operate the scanner change different scanner settings view images and store them on your PC s hard disk The demo program is not the software to run the system Additional application software is required ScanLite is an easier demo program to use and is recommended that it be used when c
7. aper path must be cleared To do this try to advance the jammed document by selecting the EJECT button within your application if applicable In case the document does not exit the document track you can follow these steps 1 Remove the top center cover to access the track 2 Clear the path of any jammed document and make sure that the rollers are free of paper and debris The front camera and internal path have access doors for easy removal 3 Replace the top center cover Document Feeding Problems The CheXpress CX30 was designed to be a manual drop amp slide feeder If you notice feeding problems check the documents for bent or folded edges and for debris in CheXpress CX30 User s Manual Rev 020309 A t E s f CE rm L eee i z d r lt M Nes x the scanner document track If feeding problems are still experienced try cleaning the scanner using a CheXpress cleaning card and the procedures described within this users guide Check Images are streaking or fading If you notice either streaking or fading on the images the scanheads may require cleaning Refer to the section below on cleaning the scanheads CheXpress CX30 Operator Maintenance Cleaning the CheXpress CX30 Over time ink dirt and dust particles will collect on the scanner rollers and document track Therefore it is necessary to clean these areas on a regular basis to assu
8. d Questions How many checks per minute should my CX30 scan The CX30 is a manual feed scanner and its performance is dependent upon the operator The CX30 has a rated speed of aproximately 30 documents per minute DPM in scan and return mode Actual throughput will vary depending on the PC configuration physical size of the items scanned mode of operation Pass Thru Scan amp Return or Scan Park amp Return and ultimately the operators proficiency For a typical operator the expected speed range is 10 20 DPM Why Am I Getting Skewed or Short Images If you notice that the images are skewing or coming up short pay attention to inserting the documents flat into the entry tray and sliding them into the path Documents inserted with a tilt or skew can be pulled into the scanner tilted and can cause image quality issues What is the proper sequence of the LED lights when the scanner is powered on The proper LED sequence is for the LED to come on red when it is attached to power and to the PC This is followed by the LED turning green once the application has been launched If the LED does not come on red check the USB cable connection and the power If the LED is red but will not turn green contact customer support for assistance with checking firmware and reloading the drivers What is a safe distance to keep the power supply from the CX30 check scanner to prevent electromagnetic interference with t
9. ed with the application the LED is used to detect the presence of documents in the entry pocket and will turn Orange once a document is loaded After a document scan using the Scan amp Return mode the check will stop in the entry pocket and show a flashing Orange light This indicates the document has been scanned and it can be removed A flashing Red LED indicates an error Select an eject option within the application if available or look for a document in the path and press and release the reset button on the side of the scanner CheXpress amp CX30 User s Manual Rev 020309 TD DIGITAL CHECK How to Load Checks CX30 The manual drop amp slide feeder takes just one check at a time Use the following directions 1 Remove all rubber bands staples paper clips pins etc 2 Hold the item with the front of the item facing out and away from the scanner see Fig 8 NOTE Checks must be inserted flat into the entry tray and slide forward until it stops or is pulled into the scanner 3 The status LED should momentarily turn Orange and the motor should start and take the check into the path 4 Depending upon the scan mode selected by the application and the open or closed position of the exit door the document will either scan through the unit and stop in the exit door or scan and return back to the entry tray for easy removal Fig 8 CheXpress amp CX30 User s Manual Rev 020309 DIGIT
10. every six to twelve months This simple maintenance will dramatically improve the reliability of your scanner over its useful life Scanner Cleaning Supplies to order call 847 446 2285 1 Compressed Air acquired from a local office supply provider 2 Cleaning Cards Consisting of one box of 25 cleaning cards 2250028 3 Cleaning Kit Consisting of box of 25 cleaning cards amp 6 cleaning swabs 130007 03 Cleaning The CheXpress CX30 using ScanLite Software The ScanLite program which is available from the Digital Check web site is an excellent utility to run while performing the cleaning procedures recommended below ScanLite provides an easy way to initiate the scan cycles in order to feed the cleaning cards properly through the scanner ScanLite also includes an Eject button which operates the scanner at half its normal speed making it easy to run the cleaning cards while they are still wet Visit the following site to download ScanLite http www digitalcheck com integration support drivers and demo programs Helpful Hints 1 Do not use stickers to cover up previously sprayed numbers on documents The backing from the stickers can rub off onto the rollers and cause documents to jam 2 Do not use White Out on scanned documents the White Out can rub off the documents onto the scanner path and walls 3 Watch for loose debris getting into the scanner such as staples and rubber bands 4 There are n
11. he MICR read head in the scanner Keep power supplies and other electromagnetic devices 10 12 inches away from the scanner to keep them from interfering with the Magnetic read head How often should the CX30 check scanner be cleaned The recommended cleaning cycle is only as needed A typical cycle may be once every six to twelve months Please reference the cleaning instructions section for specific instructions on how to properly clean the CX30 How many characters does the HP C6602A inkjet cartridge yield Once opened the practical life of the inkjet cartridge is six months However the rated character yield on the inkjet cartridge is between 5 7 million characters Do not shake or drop to cartridge which can cause the printing to fail Keep a spare cartridge on hand in case the current cartridge cannot be used What are the minimum and maximum document dimensions for the CX30 Minimum Maximum Document Height 2 12 54 mm 4 13 105mm Document Length 3 19 81mm 8 98 228mm Document Weight scan amp Return Mode 16 Ib 60gr sqm 28 Ib 105gr sqm Pass Through Mode 16 Ib 60gr sqm 54 Ib 203gr sqm 20 i lt DD E 2 lt b wm CheXpress CX30 User s Manual_Rev 020309 N D ER a w i CheXpress CX30 Specifications H min 2 12 max 4 13 54 105 mm L min 3 19 max 8 98 81 228 mm Scanning Method Concurrent
12. leaning the scanner NOTE In most cases your scanner will operate under the application provided by the solution provider that installed it If you need to manually copy down the demo code 1 Create a sub directory i e ScanLite on the PC 2 Copy and unzip the ScanLite files into the directory 3 Launch the ScanLite exe to open the demo application Getting Started with CheXpress CX30 LED status indicator Fig 6 The status LED with no light on This is the normal state when waiting to be connected to the PC and to a power connection CheXpress CX30 User s Manual Rev 020309 PEE The status LED with the Red light on This is the normal state when waiting to be acquired and indicates a good USB and power connection The standard sequence for the status LED is 1 When the scanner is powered on and the USB cable is connected the LED will light up Red This indicates initial power and a PC connection to the scanner Note Both ends of the USB cable must be plugged in for the LED light to turn Red If the LED does not turn Red check and reseat the end of the USB cable going into the PC and into the scanner and that the PC is turned on Then check to make sure your power source is live If the firmware and drivers have been properly loaded once the application launches and acquires the scanner the right LED will now turn Green After the CheXpress CX30 is synchroniz
13. o user available adjustments within the CX30 5 Periodic and scheduled cleaning should be performed before determining if any further problem determination is needed CheXpress amp CX30 User s Manual Rev 020309 gt gt DIGITAL CHECK Cleaning Steps 1 You should remove the center cover to blow out the path Lift up on the top center cover 2 Blow out the entire path including the dust collection bin under the front scanhead Insert a new CheXpressQO cleaning card in the entry pocket 3 Open the imaging application or ScanLite and initiate feeding You may need to nudge the card to get it to grab Opening amp Cleaning Scan Head Steps Note This ts only performed when document images are unclear distorted or have a dark line laterally through every image 1 Remove the top center cover 2 See figure 10 for opening the Scanhead outer door 3 The glass area can be wiped with an alcohol swab or damp cloth to remove any residue on the camera area 4 Do not use any sharp metal objects or you could scratch the glass 5 Close the scanner door and replace the top center cover CheXpress amp CX30 User s Manual Rev 020309 DIGI TAL Q CHECK Common Error Codes From The Scanner Common Error Codes 216 Mis Feed The document failed to enter the path on time e Remove the document and re insert it e Check for bent or excessively curled leading edges and straighten as needed e If they continue to get
14. ply with the limits for Class B digital devices pursuant to Subpart J of Part 15 of FCC Rules which are designed to provide reasonable protection against harmful interference when operated in a commercial environment Operation of this equipment in a residential area is not likely to cause interference due to its Class B rating About the CheXpress CX30 The CheXpress CX30 Small Business amp Remote Deposit Scanners is an easy to use compact scanner that connects to a personal computer PC The CheXpress CX30 automatically scans the front and or back of checks and also reads the MICR Magnetic Ink Character Recognition code line The images and data are then transmitted through a Universal Serial Bus USB interface to the PC The CX30 model has a single item manual drop amp slide feeder that offers several modes of operation The default mode is a Scan amp Return operation Other options are Pass Thru and Scan Park amp Return These are controlled through the application and by the exit door position The CX30 model is rated at up to 30 documents per minute DPM scanning speed Speeds and will vary based on the applications used the PC processing speeds and mode of operation The CX30 uses mini connectors in a recessed area in the bottom cover along with multiple cable channels to minimize desk foot print and increase placement options The scanner does not use an On Off switch but does have a momentary Reset Bu
15. re reliable performance Tips for performing preventative maintenance by the user on the ChexXpress CX30 include e A Periodic inspection of the document track area can be done You can open the outer scanhead door to look at each scanhead fig 10 e Have a can of compressed air available to blow out the document track on a regular basis The area below the outer scanhead is a dust collection bin Be sure to blow out this area when doing periodic cleaning e Purchase the CheXpress cleaning cards to have on hand for regular cleaning maintenance Run several scan cycles flipping the card between cycles Allow the card to scan through the entire path with the exit door open Run this through several times while flipping the card end to end and top to bottom e Inspect the quality of the captured images on a regular basis If the image quality drops off inspect and clean the scanheads following the procedure to open the out scanhead door and wipe down the camera surfaces If this does not correct the problem contact your service provider CheXpress CX30 User s Manual Rev 020309 DIGITAL A AD Sf bl gg lt E Aa J bw mE Cleaning the Scanner Cleaning your scanner s Rollers Magnetic Head and Camera Faceplates In severe environments where ink and dirt build up rapidly it may be necessary to clean the scanner rollers and magnetic read head and document track
16. ress CX30 User s Manual Rev 020309 SN DIGITAL s lt Ne ls lt w Va Wm 50 A 5 Insert the nozzle end of the cartridge into the cradle Fig 5 in the scanner and slide forward while keeping the reservoir end of the cartridge tilted slightly upward 6 Push the cartridge downward until it snaps into position The cartridge should be level to the baseplate when fully seated Replace the top center scanner cover Note If the scanner has to be transported by common carrier from one place to another or extended periods of inactivity it s advisable to remove the inkjet cartridge from the scanner and seal in an airtight bag If the cartridge has not been used for an extended period of time it may be necessary to clean the inkjet nozzles with a wet towel and then blot dry Installing the USB driver Use this process if instructions are not included as part of the application installation Windows 2000 XP amp Vista Drivers 1 Download the USB driver file from the digitalcheck com web site and follow the instructions http www digitalcheck com integration support drivers and demo programs 2 Unzip the file and run the driver utility program to automatically install the firmware and create a folder for the driver files C Program Files CheXpress Drivers 3 Attach power to the power supply to turn ON the unit The status LED on the scanner should now be showing
17. s try using a new cartridge 18 CheXpress CX30 User s Manual Rev 020309 DI S ITAL M 125 No Scanner The scanner was not found while attempting to initialize the scanner e The status LED must be Red for the application to acquire the unit e Check the USB cable connections or try a different cable e ry a different USB port e Verify that the PC has the proper drivers and the scanner firmware file is installed e Look in Device Manager for TS Device There are other helpful documents available in PDF format on the Digital Check web site Go to http www digitalcheck com Periodic and scheduled cleanings should be performed before determining if any further problem determination is needed See the scanner cleaning section The ink jet cartridge used in the CX30 is the standard HP C6602A cartridge which is available at most office supply stores Typical yield is from 5 to 7 million characters The CX30 scanner performance will depend on how the application has been written and the general speed of the PC processor memory and hard drive For support contact your dealer or Digital Check Corporation at 847 446 2285 The Service request form to send scanners into the plant for repair can be filled out on line by going to the web site at www digitalcheck com clientarea and following instructions on the screen 19 CheXpress CX30 User s Manual Rev 020309 Frequently Aske
18. the external power supply to the power supply and then plug in the connector into the bottom access but do not connect to the power source until the driver has been loaded Connect the USB cable by plugging it into the bottom access port Note Route the two cords through any of the three cable channels to provide the best routing for you environment 6 Make sure the CheXpress CX30 is unplugged from power outlet Verify that the red power indicator on the Control Panel is not lit Keep the power supply unplugged from the power source until the USB driver has been loaded onto PC mk Installing the Rear Endorser Inkjet Cartridge Follow these instructions when installing the inkjet cartridge for the first time or when replacing an empty cartridge Fig 5 Fig 4 1 Gently pull out on the tabs on the top scanner cover Lift up on the cover for access to the inkjet platform 2 If replacing an existing cartridge remove the inkjet cartridge by grasping the small tab at the rear end and gently pulling upward Discard the used cartridge 3 Obtain a new inkjet cartridge HP part number C6602A For new installations one new cartridge is included with each inkjet model scanner Be certain to read the instructions included with the cartridge 4 Remove the protective tape covering the ink nozzles Be careful not to touch the ink nozzle with your fingers or allow it to come in contact with any clothing CheXp
19. tton that can be pressed to reload the scanner application The CX30 is powered off when the PC powers down as it senses the loss of power to the USB port CheXpress amp CX30 User s Manual Rev 020309 gt gt DIGITAL CHECK Features of the CheXpress CX30 Outside the CheXpress CX30 Fig 1 Entry Pocket Entry Tray Exit Door Shown in the closed position LED Status Indicator Locking Tabs Reset Button Exit Door Shown in the open position CheXpress amp CX30 User s Manual Rev 020309 DIGITAL Q CHECK Bottom View of the CheXpress CX30 Fig 2 USB Port Cable Channels CheXpress CX30 Installation Un Boxing the CheXpress CX30 Step 1 Lay the box on it s side and slide out the packaing and scanner Lift off the top plastic insert USB cable is inside then lift the scanner from the bottom insert Fig 3 USB Cable Inside on top of plastic insert Scanner wrapped in plastic bag Inkjet Cartridge WARNING Before powering on the scanner you will want to install the USB driver See Installing the Driver Files section on page 8 for instructions Setting Up The Scanner 1 Install USB driver onto operating PC before connecting device see section on Installing USB Driver 2 Place the unit on a flat surface near the PC and away from direct light CheXpress amp CX30 User s Manual Rev 020309 DIGITAL 3 ECKE 3 Connect the power cord for
20. two sided Duplex Image Creation 2 x 1296 cell 106mm CIS Light Source Tricolor LED Transport Speed 50 cm sec Typical scan speed of 1 second 6 document Image resolution 100 120 200 240 300 dpi Image Format B W 16 or 256 gray levels 24 bit RGB color MICR Recognition MICR recognition firmware for E13B or CMC7 standards Diagnostics Single LED Status Indicator Power On Self Test Automatic self testing when switching on the unit Software Tools API Toolkit 32 bit Supported under Windows 2000 XP and Vista 32 amp 64 bit Ink jet printer Rear endorse Uses HP C6602A cartridge Part 1S0028 CheXpress Cleaning Cards 25 Cards Part 130007 03 Cleaning Kit 25 cards 6 Swabs Consumption 45 watts peak Voltage 100 to 240 VAC 50 60 Hz auto sensing power supply Meets CEC IV Product life Designed for useful life of 1 000 000 items CX30 Usage Factor 5 500 items per day MTTR Temperature Ratings Operating 60 90 F Storage 0 40 C Humidity Operating 35 85 non condensing H 7 47 8 97 cm L 9 38 23 83 cm D 3 92 9 96 cm Weight J 3 95 Ibs 1 8 kg Certifications UL FCC Class B CE cUL Specifications subject to change Trademarks and registered trademarks are property of their respective owners 21 CheXpress amp CX30 User s Manual Rev 020309 DIGITAL Q CHECK DIGITAL Q CHECK ba Corporate Headquarters Digital Check Corp
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