HP C5100 User's Manual
Contents
1. e lt lt D Chapter 1 Replace the ink cartridges Follow these instructions when you need to replace ink cartridges Note Ifyou are installing ink cartridges in the HP All in One for the first time be EG sure to use only the ink cartridges that came with the device The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at first time setup 2 Z D gt O Q lt o L If you do not already have replacement ink cartridges for the HP All in One to order cartridges go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page To replace the ink cartridges 1 Make sure the HP All in One is turned on 2 Open the ink cartridge door by lifting from the front center of the device until the door locks into place 3 Squeeze the tab below an ink cartridge to release the latch inside the HP All in One and then lift the latch If you are replacing the black ink cartridge lift the latch on the far left If you are replacing one of the five color ink cartridges such as yellow light cyan blue cyan light magenta pink or magenta lift the appropriate latch in the center area 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges 18 HP Photosmart C52. occcccconnnccococcnnncnncnncncnnnncnnnnnonnonnncnnnnnnnnnnnnnanenonnnas 2 Control panel feature seis latinos 4 Use the HP Photosmart SOftWare ocooccccoccccoccncconcnconcnonocononnnncnnnnnnonnnnnnnnnnnnnnoncnos 5 Find more Into MatON EEE SN 6 Access the onscreen HeIp ccccccsccceeecceeeceseeceuecceeeccueeceueeceecsasecseeesseessueesseeseas 6 Finish setting up Networking occccocccoccnconcnocononnnnanononcnononononnnnnonanononnnnnonnnnonaness T Load originals and load paper ocooocccccncocncconcncocnnonnnoncnnncnnnnnnnnnnnnnnnnrnnnnnnonnnnnnninnos 10 Avoid paper JAIN iii dies 12 DAS Al COO EEE EE EEE asaauiaeumabases 12 SANNE 13 Print 10 x 15 cm 4 x 6 inch phOtOS oocccccooccnccocccnccncconccnononononcnnononcnnonannnncnnnnos 15 Print from a software applicatiON coooocccoccncocnncconnconnnccnnnnnnnnnnnnnncnncnonnnnnnonos 16 Replace the ink cartridges ccooocccconococococononccononccnnnnnnanncnnncnnnnannconannonancnnnos 18 Clean the HP All in ON6 coooccccnccncocncccocncconnnconcnconcnnnncnonnnononnnnonnnnnnnnnnonnnnnnnninnnnnss 20 2 Troubleshooting and SUPporFt ooocoocccoccccoccccccncocccnnonononncononnnncncnanonnrinnnonanonos 22 Uninstall and reinstall the SOftware coocccconncncoccnccconnncononononnncnoncncnnnnccnnnnnonos 22 Hardware Setup troubleshooting ccoocccoccccoccncncnconcnconcncnnnonnncnnonnconrnnnnnncnnnnnnnos 23 Network troubleshoo
3. Label Name and Description 1 Color graphics display also referred to as the display Shows menus photos and messages The display can be pulled up and angled for better viewing Cancel Stops the current operation and returns to the main screen Attention light Indicates a problem occurred See the display for more information Back button Returns to the previous screen on the display Preview Displays a preview of a copy or photo job ao a OJIN Setup Presents the Setup Menu for generating reports changing fax and network settings and accessing tools and preferences 7 Help Opens the Help Menu on the display where you can select a topic to learn more about it Depending on the topic you select the topic will appear on your display or on your computer screen 8 Rotate Rotates the currently displayed photo 90 degrees clockwise Subsequent presses continue to rotate the photo 90 degrees 9 Photosmart Express Launches the Photosmart Express menu for printing saving editing and sharing photos 10 Photo Fix Automatically adjusts a photo for viewing or printing when turned on Features include color effects photo brightness frames and red eye removal Press Photo Fix to turn the feature off and on By default this feature is turned on 11 Reprints Scans a photo and prints it 4 HP Photosmart C5100 All in One series continued Label Name and Description gt 12 Print Photos Prints the photos
4. Q I lt o L s Lo Tip Ifyou want to print the photo using the default print settings press Print Y Photos The HP All in One will print a 10 x 15 cm 4 x 6 inch copy of your photo onto the paper currently loaded in the photo tray 5 Press OK to select 4 x 6 6 Press d or to highlight a paper size and then press OK The following options are available Print one 10 x 15 cm 4 x 6 inch borderless photo on each sheet of 10 x 15 cm 4 x 6 inch photo paper Print up to three 10 x 15 cm 4 x 6 inch photos with borders on a full size sheet of paper When you press OK the selected photo reappears 7 Optional Press lt and to select additional photos to print or press OK to display the selection menu and change the print settings For information on these options see the onscreen Help that came with the HP All in One 8 When you are done changing print settings and selecting photos press OK to display the selection menu 9 Press w to highlight Done Selecting and then press OK The Print Summary screen appears 10 Press A or Y to highlight one of the following options and then press OK Print Options Enables you to manually specify the type of paper on which you are printing and whether you want to print a date and time stamp on your photo By default the Paper Type is set to Automatic and the Date Stamp setting is set to Off If you want you can change the defaults of these settings with the Set New D
5. c O O c O O lt Y 2 Q gt O Sm E Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One To uninstall from a Windows computer and then reinstall 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Select the HP All in One and then click Change Remove Follow the onscreen instructions 4 Disconnect the HP All in One from your computer 5 Restart your computer Note It is important that you disconnect the HP All in One before restarting your EG computer Do not connect the HP All in One to your computer until after you have reinstalled the software 6 Insert the HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray 22 HP Photosmart C5100 All in One series To verify that the software is pro
6. 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner Caution Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the HP All in One Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One To clean the lid backing 1 Turn off the HP All in One and raise the lid 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing 20 HP Photosmart C5100 All in One series 3 Dry the backing with a dry soft lint free cloth Caution Do not use paper based wipes as these might scratch the backing 4 lf further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol L VU gt 5 O 5 e lt lt D Caution Be careful not to spill alcohol on the glass or exterior of the HP All in One as this might damage the device 5 Turn on the HP All in One Clean the exterior Use a soft cloth or slightly moistened sponge to wipe du
7. One The country region you select determines the paper sizes shown on the display Solution To change the country region you must reset the language settings You can change the language settings at any time from the Preferences menu I received a message on the display that the printer alignment failed Cause The incorrect type of paper is loaded in the input tray for example colored paper paper with text on it or certain recycled paper Solution Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor on the print head assembly Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support I received a message on the display about a paper jam or a blocked print head assembly Solution If either a paper jam or blocked print head assembly error message appears on the display there might be some packing material inside the HP All in One Open the ink cartridge door and check for obstructions in the device Remove any packing materials or other obstructions j le c O 0 gt O O O ad a 0 c Lo O le ep The HP All in One does not print Cause The HP All in One and computer are not communicating with each other Solution Check the connection between the HP All in One and computer Ca
8. Type Paper weight Paper tray Output trayt Photo tray 8 5 x 11 inch 216 x 279 N A 10 n a mm Photo paper Plain paper 20 to 24 Ib 75 to Up to 100 20 Ib 50 20 Ib paper n a 90 gsm paper Legal paper 20 to 24 Ib 75 to Up to 100 20 Ib 50 20 Ib paper n a 90 gsm paper Cards 110 Ib index max Up to 40 25 Up to 20 200 gsm Envelopes 20 to 24 Ib 75to Upto 10 10 n a 90 gsm Transparency film N A 15 or fewer n a D 2 Labels N A 25 n a 3 O ie 4x6inch 10x 15cm 145 Ib 25 Up to 20 Photo paper 236 gsm 3 3 A gt Maximum capacity t Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently j Maximum capacity Paper sizes For a complete list of supported media sizes see the printer software Print specifications Up to 1200 x 1200 rendered dpi black when printing from a computer Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200 input dpi Print speeds vary according to the complexity of the document Panorama size printing Method drop on demand thermal inkjet Language PCL3 GUI Duty cycle Up to 3000 printed pages per month Basics Guide 35 c e E em O Un E a c Oo o E Chapter 3 Copy specifications e Copy resolution up to 1200x1200 Digital image processing Up to 99 copies from original varies by mod
9. e If the cables are connected properly your access point router or home gateway might not be sending an address If this is the case you might need to reset the device e Make sure the HP All in One is on the correct network Cause The HP All in One is on the wrong subnet or gateway Solution Print a network configuration page and verify that the router and HP All in One are on the same subnet and gateway Basics Guide 27 j le c O 0 gt O O O ad a 0 c Lo O le ep Chapter 2 l am using a cable modem without a router and I do not have IP addresses Cause If you have a computer with a cable modem a separate Local Area Network LAN for your other computers and no DHCP or router you must use AutolP to assign IP addresses to the other computers and to the HP All in One Solution To obtain an IP address for the computer with the cable modem 3 Your Internet Service Provider ISP assigns either a static or dynamic IP address to the computer with the cable modem To assign IP addresses to the remaining computers and the HP All in One 3 Use AutolP to assign IP addresses to the remaining computers and the HP All in One Do not assign a static IP address Clear paper jams If the HP All in One has a paper jam check the rear door To clear a paper jam from the rear door 1 Turn off the HP All in One 2 Press in the tab on the rear door to release the door Remove the d
10. 0001030 EI Salvador 800 6160 351 213 17 63 80 Espa a 902 010 059 358 0 203 66 767 France 33 0 892 69 60 22 0 34 min 46 0 77 120 4765 0848 672 672 Deutschland EM da at TO EEWTEPIK EM da evr s EM dac EM da arr KUTrpo 49 0 180 5652 180 30 210 6073603 801 11 75400 800 9 2654 02 8722 8000 66 2 353 9000 ais 1 800 711 2884 Guatemala 1 800 711 2884 90 212 444 71 71 AVERT TEU 2802 4098 044 230 51 06 Magyarorsz g 06 40 200 629 SPAT JET ET India 1600 425 7737 Indonesia 62 21 350 3408 44 0 870 010 4320 Ireland 1 890 923 902 1 800 474 6836 1 700 503 048 INV 0004 054 177 848 800 871 58 212 278 8666 1 800 711 2884 0 800 474 68368 0570 000511 84 88234530
11. To use the scan features the HP All in One and computer must be connected and turned on The HP Photosmart Software Windows or HP Photosmart Mac Software Mac must also be installed and running on your computer prior to scanning e Ona Windows computer look for the HP Digital Imaging Monitor icon in the Windows system tray at the lower right side of the screen near the time to verify the software is running L VU gt 5 O 5 e lt lt D 2249 Note Closing the HP Digital Imaging Monitor icon in the Windows system EG tray can cause the HP All in One to lose some of its scan functionality If this happens you can restore full functionality by restarting your computer or by starting the HP Photosmart Software e Ona Mac the software is always running Tip Youcan use the HP Photosmart Software Windows or HP Photosmart Mac Software Mac to scan images including panorama images Using this software you can also edit print and even share your scanned images For more information see the onscreen Help that came with the HP All in One N 9 To save a scan to a memory card 1 Make sure your memory card is inserted into the appropriate slot on the HP All in One 2 Load your original print side down in the right front corner of the glass Press the Scan Menu button 4 Press Y to highlight Scan to Memory Card and then press OK The HP All in One scans the image and saves the file to the memo
12. cartridge s are missing or are damaged Solution Replace the indicated ink cartridge s immediately so that you can resume printing If there are no ink cartridges missing from the HP All in One the ink cartridge contacts might need to be cleaned If there are no ink cartridges missing from the HP All in One and you still receive this message after cleaning the ink cartridge contacts you might have a damaged ink cartridge Contact HP customer support Go to www hp com support 29 j le c O 0 gt O O O ad a 0 c Lo O le ep Chapter 2 If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Replace the ink cartridges Ink cartridge s are empty Cause The indicated ink cartridge s are out of ink Solution Replace the indicated ink cartridge s with new ink cartridge s For more information see Replace the ink cartridges Ink cartridge s are expired Cause The ink in the indicated ink cartridge s is at the expiration date Solution Each ink cartridge has an expiration date The purpose of expiration is to protect the printing system and to ensure ink quality When you receive an ink cartridge s are expired message remove and replace the expired ink cartridge and then close the message You can also continue printing without replacing the ink cartridge by following the instructions on the
13. importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States in
14. may be found on the product as indicated O O gt A le e 3 e 5 Basics Guide 37 Chapter 3 Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of
15. pan around the photo and select a different area to print Use the HP Photosmart software You can use the HP Photosmart software Windows or the HP Photosmart Mac software Mac that you installed with the HP All in One to access many features not available from the control panel The software provides a fast and easy way to make prints of your photos or to purchase prints online lt also provides access to other basic software features such as saving viewing and sharing your photos For more information about the software see the onscreen Help Basics Guide 5 Chapter 1 Find more information A variety of resources both printed and onscreen provide information about setting up and using the HP All in One e Setup Guide The Setup Guide provides instructions for setting up your HP All in One and installing software Make sure you follow the steps in the Setup Guide in order If you have problems during setup see Troubleshooting in the last section of the Setup Guide or see Troubleshooting and support in this guide e HP Photosmart Software Tour Windows The HP Photosmart Software Tour is a fun interactive way to get a brief overview of the software included with your HP All in One You ll learn how the software you installed with your HP All in One can help you edit organize and print your photos e Onscreen Help The onscreen Help provides detailed instructions on features of your HP All in One that are not described in th
16. plugging the HP All in One directly into a grounded power outlet e Testthe power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e Ifyou plugged the HP All in One into a switched outlet make sure the switch is on If it is switched to on but still does not work then there might be a problem with the power outlet Cause You pressed the On button too quickly Basics Guide 23 Chapter 2 Solution The HP All in One might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the HP All in One to turn on If you press the On button again during this time you might turn the device off Warning Ifthe HP All in One still does not turn on it might have a mechanical failure A Unplug the HP All in One from the power outlet and contact HP Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support I connected the USB cable but I am having problems using the HP All in One with my computer Cause The USB cable was connected before the software was installed Connecting the USB cable before prompted can cause errors Solution You must first install the software that came with the HP All in One before connecting the USB cable During installation do not plug in the USB cable until
17. prompted by the onscreen instructions Once you have installed the software connecting your computer to the HP All in One with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All in One You can connect to any USB port el E O o Q 1 y c D c O O lt D on the back of your computer Q O For more information on installing the software and connecting the USB cable see the Setup Guide that came with the HP All in One The display shows the wrong language Solution You can change the language settings at any time from the Preferences menu To set your language and country region 1 Press Setup 2 Press V to highlight Preferences and then press OK 3 Press V to highlight Set Language and then press OK 4 Press W to scroll through the languages When the language you want to use appears press OK 5 When prompted press W to highlight Yes or No and then press OK 24 HP Photosmart C5100 All in One series 6 Press V to highlight Set Country Region and then press OK 7 Press V to scroll through the countries regions When the country region you want to use appears press OK 8 When prompted press W to highlight Yes or No and then press OK The wrong measurements are showing in menus on the display Cause You might have selected the incorrect country region when setting up the HP All in
18. selected on your memory card If no photos are T currently selected the HP All in One prints the photo currently showing on the p display From the idle state pressing the Print Photos button launches the 3 Photosmart Express menu 9 OD 13 Scan Menu Opens the Scan Menu where you can select a destination for your s scan 2 14 Start Scan From the idle state pressing the Start Scan button opens the Scan Menu where you can choose a destination for your scan If you are already in the Scan Menu it sends the scan job to the highlighted destination 15 Copy Menu Selects copy options such as number of copies paper size and paper type 16 Start Copy Black Starts a black and white copy 17 Start Copy Color Starts a color copy 18 On Turns the HP All in One on or off When the HP All in One is off a minimal amount of power is still supplied to the device To completely remove power turn the HP All in One off and then unplug the power cord 19 Zoom Out Zooms out to show more of a photo or multiple photos at the same time on the display 20 Zoom In Zooms in to enlarge the image on the display You can also use this button to adjust the crop box when printing 21 OK Selects a menu setting or value displayed on the display 22 Direction pad Allows you to navigate through menu options by pressing the up down left or right arrow buttons If you are zooming in on a photo you can also use the arrow buttons to
19. type of paper on which you are printing and whether you want to print a date and time stamp on your photo By default the Paper Type is set to Automatic and the Date Stamp setting is set to Off If you want you can change the defaults of these settings with the Set New Defaults option Print Preview Displays a preview of what your printed page will look like This enables you to verify your settings before printing and wasting paper and ink on potential mistakes Print Now Prints your photo with the size and layout you selected To scan to a computer 1 Load your original print side down in the right front corner of the glass 2 Press Scan Menu 3 Press Y to highlight Scan to Computer and then press OK 4 Ifthe HP All in One is connected to one or more computers on a network do the following a Press OK to select Select Computer A list of the computers connected to the HP All in One appears on the display 9 Note The Select Computer menu might list computers with a USB EG connection in addition to those connected through the network 14 HP Photosmart C5100 All in One series b Press OK to select the default computer or press Y to select a different computer and then press OK The Scan To menu appears on the display listing the applications on the selected computer If the HP All in One is connected directly to a computer with a USB cable proceed to step 5 5 Press OK to select the default application to receive the
20. 100 All in One series 4 Pull the ink cartridge toward you out of its slot to remove it L VU gt 5 O 5 e lt k s Lo Tip You can recycle low or empty ink cartridges The HP Inkjet Supplies nie Recycling Program is available in many countries regions and lets you recycle used ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle inkjet html 5 Remove the new ink cartridge from its packaging and then holding it by the handle slide the ink cartridge into the empty slot Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing 6 Basics Guide 19 Chapter 1 7 Repeat steps 2 through 5 for each ink cartridge you are replacing 8 Close the ink cartridge door 2 Z D gt O Q lt o L Dl Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One e Clean the glass e Clean the lid backing e Clean the exterior Clean the glass Glass that is dirty from fingerprints smudges hair and dust on the main glass surface slows down performance and affects the accuracy of some features To clean the glass 1 Turn off the HP All in One and raise the lid
21. 36 power specifications 36 print from software application 16 specifications 35 print head failure 31 stalled 31 print head blocked 25 printer found screen Windows 9 R regulatory notices regulatory model identification number 37 39 reinstall software 22 replace ink cartridges 18 right arrow 4 RJ 45 plug 7 rotate button 4 router 7 S scan button 5 documents 13 photos 13 scan specifications 36 scan glass clean 20 security network WEP key 8 setup button 4 software application print from 16 software installation reinstall 22 uninstall 22 specifications See technical information start copy black 5 start copy color 5 support process 33 system requirements 35 T technical information copy specifications 36 environmental specifications 36 paper sizes 35 paper specifications 35 paper tray capacities 35 physical specifications 36 power specifications 36 print specifications 35 scan specifications 36 system requirements 35 weight 36 transparencies specifications 35 troubleshoot blocked print head 25 hardware installation 23 incorrect measurements 25 jams paper 12 25 language display 24 40 network setup 25 printer alignment 25 USB cable 24 troubleshooting No TCP IP 26 Printer not Found 26 unable to discover device 26 using a cable modem without a router 28 U uninstall software 22 USB cable installation 24 W warranty 34 wireless router 7 Z zoom
22. HP All in One or the ink cartridge expiration message on your computer screen HP recommends replacing the expired ink cartridges HP cannot guarantee the quality or reliability of expired ink cartridges Device service or repairs required as a result of using expired ink will not be covered under warranty For more information see Sm O Q Q gt Lo c O O c O O lt Y 2 Q gt O Sm E e Replace the ink cartridges e Ink cartridge warranty information Ink expiration near Cause The ink in the indicated ink cartridge s is near expiration Solution One or more of the ink cartridges are near their expiration date Each ink cartridge has an expiration date The purpose of expiration is to protect the printing system and to ensure ink quality When you receive an ink cartridge s are expired message remove and replace the expired ink cartridge and then close the message You can also continue printing without replacing the ink cartridge by following the instructions on the HP All in One or the ink cartridge expiration message on your computer screen HP recommends replacing the expired ink cartridges HP cannot guarantee the quality or reliability of expired ink cartridges Device service or repairs required as a result of using expired ink will not be covered under warranty For more information see Replace the ink cartridges Non HP ink Cause The HP All in One detected non HP ink Solution Re
23. HP Photosmart C5100 All in One series Basics Guide invent HP Photosmart C5100 All in One series Basics Guide 2006 Hewlett Packard Development Company L P iken Adobe and the Acrobat logo are trademarks of Adobe Systems Incorporated Windows Windows NT Windows ME Windows XP and Windows 2000 are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Energy Star and Energy Star logo are US registered marks of the United States Environmental Protection Agency Publication number Q8211 90207 Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Contents 1 HP All in One OVervieW ooocccccoccccoccccoccncccocnononnononnncnnnnncnnenononnnonnnnonannncnnnnnonons 2 The HP All in One at a glance
24. a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized
25. aeees 37 VTM 38 MIS id NN 39 Basics Guide 1 4 HP All in One overview Use the HP All in One to quickly and easily accomplish tasks such as making a copy scanning documents or printing photos from a memory card You can access many HP All in One functions directly from the control panel without turning on your computer 2 Z D gt O Q lt o L Note This guide introduces basic operations and troubleshooting as well as EG providing information for contacting HP support and ordering supplies The onscreen Help details the full range of features and functions including use of the HP Photosmart software that came with the HP All in One For more information see Access the onscreen Help Print photos The HP All in One is equipped with memory card slots which enable you to insert a memory card and begin printing or editing photos without uploading your photos to a computer first Additionally if the HP All in One is connected to a computer with a USB cable you can also transfer your photos to the computer to print edit or share Print from your computer The HP All in One can be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters Copy The HP All in One enables you to produce high quality color and black and white copies on a variety of paper types You can enlarge or reduce t
26. bps Ethernet EG networks If you are purchasing or have purchased a network interface card NIC make sure it can operate at either speed Q HP recommends broadband Internet access such as cable or DSL Broadband Internet access is required if you want to access HP Photosmart Share directly from the HP All in One Basics Guide 7 2 Z D gt O Q lt o L Chapter 1 Connect the HP All in One to the network An Ethernet port is provided on the back of the HP All in One To connect the HP All in One to the network 1 Remove the yellow plug from the back of the HP All in One 2 3 Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch 4 Once you have connected the HP All in One to the network install the software Install the software for a network connection Use this section to install the HP All in One software on a computer connected to a network Before you install the software make sure you have connected the HP All in One to a network 49 Note 1 If your computer is configured to connect to a series of network drives EG make sure that your computer is currently connected to these drives before installing the software Otherwise HP All in One installation software might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer Note 2 Installation time can range from 20
27. button 5 HP Photosmart C5100 All in One series 61 56 45 43 Argentina Buenos Aires Argentina 54 11 4708 1600 0 800 555 5000 AA JEREFDGA AN www hp com support 03 3335 9800 1588 3003 Australia Australia out of warranty 1300 721 147 1902 910 910 900 40 006 900 40 007 0 16 min 1800 88 8588 Osterreich 43 1 86332 1000 0810 0010000 Inland 55 5258 9922 01 800 472 68368 Gal 17212049 Gaya Belgi Belgique 070 300 005 070 300 004 0900 2020 165 0 20 min 0800 441 147 Brasil Sao Paulo Brasil 55 11 4004 7751 0 800 709 7751 1 3204 999 46 0 77 120 4765 Canada Mississauga Area Canada 905 206 4663 1 800 474 6836 1 800 711 2884 Central America amp The Caribbean www hp com support 009 800 54 1 0006 0 800 10111 63 2 867 3551 1800 1441 0094 Chile 800 360 999 0 801 800 235 RE 86 10 68687980 800 810 3888 808 201 492 1 877 232 0589 Colombia Bogota Colombia 571 606 9191 01 8000 51 4746 8368 1 800 711 2884 0801 033 390 Costa Rica 0 800 011 1046 Cesk republika 810 222 222 095 777 3284 812 332 4240 Danmark 45 70 202 845 a gzl Ecuador Andinatel Ecuador Pacifitel 1 999 119 800 7 1 1 2884 1 800 225 528 800 7 1 1 2884 6 272 5300 0850 111 256 02 6910602 JA 27 11 2589301 086
28. cess the HP Photosmart Mac Help 3 On the Help menu in the HP Photosmart Studio choose HP Photosmart Mac Help The HP Photosmart Mac Help appears 6 HP Photosmart C5100 All in One series Finish setting up networking This section describes how to connect the HP All in One to a network and how to view and manage network settings Wired network setup This section describes how to connect the HP All in One to a router switch or hub using an Ethernet cable and how to install the HP All in One software for a network connection L VU gt 5 O 5 e lt lt 08 oO oe a o 8 8 cco EJ Usma lag ov 000 G Fl 2000 0000 gg aooo What you need for a wired network Before you connect the HP All in One to a network make sure you have all of the required materials Q A functional Ethernet network that includes a router switch or hub with an Ethernet ports Q CAT 5 Ethernet cable Q Although standard Ethernet cables look similar to standard telephone cables they are not interchangeable There is a different number of wires in each one and each has a different connector An Ethernet cable connector also called an RJ 45 connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts Q A desktop computer or laptop with an Ethernet connection 249 Note The HP All in One supports both 10 Mbps and 100 M
29. cluding provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty c e E em O Un E a c Oo o E Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN 38 HP Photosmart C5100 All in One series Index Symbols Numerics 10 x 15 cm photo paper specifications 35 A after the support period 34 B blocked printhead 25 buttons control panel 4 C cancel but
30. complete all the installation steps including the Setup Assistant When you have finished installing the software the HP All in One is ready for use 7 To test your network connection go to your Mac and print a self test report to the HP All in One Load originals and load paper You can copy or scan up to letter or A4 size originals by loading them on the glass 2 Z D gt O Q lt o L To load an original on the glass 1 Lift the lid on the HP All in One 2 Load your original print side down in the right front corner of the glass Je Tip For more help on loading an original refer to the engraved guides along the edge of the glass 9 3 Close the lid To load full size paper 1 Pull out the input tray and then slide the paper width and paper length guides to their outermost positions 2 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 10 HP Photosmart C5100 All in One series 3 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops Are Tip If you are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and
31. cure 2 Ifthe connections are secure turn off the power on the HP All in One and then turn it on again Press the On button on the control panel to turn the HP All in One off and press it again to turn the device on Also turn off the power on your router or hub and then turn it on again I received a System Requirements Error No TCP IP Cause Your Local Area Network LAN card NIC is not installed properly Solution Make sure your LAN card is installed properly and set up for TCP IP See the instructions that came with your LAN card The Printer not Found screen appears during installation Cause The HP All in One is not turned on Solution Turn on the HP All in One 26 HP Photosmart C5100 All in One series Cause You do not have an active network connection Solution Make sure you have an active network connection To make sure your network connection is active 1 If the connections are secure turn off the power on the HP All in One and then turn it on again Press the On button on the control panel to turn the HP All in One off and press it again to turn the device on Also turn off the power on your router or hub and then turn it on again 2 Check the cable connections from the HP All in One to your gateway router or hub to ensure connections are secure 3 Make sure the HP All in One is connected to the network with a CAT 5 Ethernet cable Cause Cables are not connected properly Solution Check the follo
32. efaults option Print Preview Displays a preview of what your printed page will look like This enables you to verify your settings before printing and wasting paper and ink on potential mistakes Print Now Prints your photos with the size and layout you selected Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features 16 HP Photosmart C5100 All in One series To print from a software application Windows 1 2 3 6 T Make sure you have paper loaded in the input tray On the File menu in your software application click Print Select the HP All in One as the printer If you set the HP All in One as the default printer you can skip this step The HP All in One will already be selected If you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 2249 Note When printing a photo you must select options for the correct paper EG type and photo enhancement Select the appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs s Lo Tip You can easily select the appropriate options fo
33. el Zoom to 400 fit to page varies by model Copy speeds vary according to the complexity of the document Scan specifications Image editor included Integrated OCR software automatically converts scanned text to editable text if installed Twain compliant interface Resolution up to 2400 x 4800 dpi optical varies by model 19200 dpi enhanced software Color 48 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Physical specifications Specification In the open position In the closed position Height 43 6 cm 17 inches 18 9 cm 7 4 inches Width 44 6 cm 17 4 inches 44 6 cm 17 4 inches Depth 49 9 cm 19 5 inches 38 7 cm 15 1 inches Weight 9 5 kg 21 pounds 9 5 kg 21 pounds Power specifications e Power consumption 16 watts maximum average printing e Input voltage AC 100 to 240 V 1 A 50 60 Hz grounded e Output voltage DC 32 V 940 mA 16 V 625mA Environmental specifications Recommended operating temperature range 15 to 32 C 59 to 90 F Allowable operating temperature range 5 to 35 C 41 to 95 F Humidity 15 to 80 RH non condensing Non operating Storage temperature range 20 to 50 C 4 to 122 F In the presence of high electromagnetic fields it is possible the output from the HP All in One may be slightly distorted e HP recommends using a USB cable less than or equal to 3 m 10 feet in l
34. ength to minimize injected noise due to potential high electromagnetic fields Acoustic information If you have Internet access you can get acoustic information from the HP website Go to www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in a environmentally sound manner For information on HP s Environmental product stewardship program see the onscreen Help 36 HP Photosmart C5100 All in One series Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region For a complete listing of regulatory notices see the onscreen Help Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0605 01 This regulatory number should not be confused with the marketing name HP Photosmart C5100 All in One series etc or product numbers Q8211A etc Ink cartridge warranty information The HP ink cartridge s warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format
35. f paper is loaded in the input tray Solution If you have color or photo paper loaded in the input tray when the printer aligns the calibration might fail Load unused plain white letter or A4 paper into the input tray and then press OK on the control panel Cannot print Cause The indicated ink cartridge s are out of ink Solution Replace the indicated ink cartridge s immediately so that you can resume printing The HP All in One cannot continue printing until the indicated ink cartridge s are replaced All printing will stop For more information see Replace the ink cartridges The following ink cartridges cannot be used after device initialization and must be replaced Cause The wrong ink cartridge s are installed Solution The indicated ink cartridge s cannot be used after the device has undergone first time setup Replace the ink cartridge s with the appropriate ink cartridges for the HP All in One To find out the reorder number for all the ink cartridges that the HP All in One supports see the printed documentation that came with the HP All in One For more information see Replace the ink cartridges Cause The ink cartridge s are not intended for use in this device Solution Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Ink cartridge problem Basics Guide Cause The indicated ink
36. he size of an original to fit a specific paper size adjust the darkness of the copy and use special features to make high quality copies of photos including borderless copies Scan Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles and text documents on the HP All in One The HP All in One at a glance 7 CA 9009 0099 09 099 9 O a O lt 2 HP Photosmart C5100 All in One series Label Description gt 1 Color graphics display also referred to as T gt the display 2 Control panel pa lt 3 Output tray currently shown in the up gt position E 4 Paper width guide for the main input tray 5 Main input tray also referred to as the input tray 6 Paper tray extender also referred to as the tray extender 7 Paper width and paper length guides for the photo tray 8 Photo tray 9 Paper length guide for the main input tray 10 Ink cartridge door 11 Memory card slots 12 Glass 13 Lid backing Label Description 1 Ethernet port 2 USB port 3 Power connection 4 Rear door Use only with the power adapter supplied by HP Basics Guide 3 Chapter 1 Control panel features The following diagram and related table provide a quick reference to the HP All in One control panel features 2 Z D gt O Q lt o L
37. head assembly 1 Open the ink cartridge door by lifting from the front center of the device until the door locks into place j le c O 0 gt O O O ad a 0 c Lo O le ep Hs pA 1 BD 2 Remove any objects that are blocking the print head assembly including any packing materials 3 Turn the HP All in One off then turn it on again 4 Close the ink cartridge door Print head failure Cause The print head assembly or the ink delivery system has failed and the HP All in One can no longer print Solution Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Printer alignment failed Cause An incorrect type of paper is loaded in the input tray Basics Guide 31 Chapter 2 Solution If you have color or photo paper loaded in the input tray when you align the printer the alignment might fail Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print head assembly or sensor is defective Solution Contact HP Support Go to www hp com support If prompted choose your c
38. is Basics Guide including features that are only available using the software you installed with your HP All in One For more information see Access the onscreen Help e Help from your device Help is available from your device and contains additional information on select topics To access help from the control panel press the Help button e Readme The Readme file contains the most recent information which might be not be found in other publications Install the software to access the Readme file e www hp com support If you have Internet access you can get help and support from the HP website This website offers technical support drivers supplies and ordering information 2 Z D gt O Q lt o L Access the onscreen Help This guide describes a sampling of the features available so you can get started using the HP All in One Explore the onscreen Help that came with your device for information on all the features that the HP All in One supports To access the HP Photosmart Software Help on a Windows computer 1 In the HP Solution Center click the tab for the HP All in One 2 Inthe Device Support area click Onscreen Guide or Troubleshooting Ifyou click Onscreen Guide a pop up menu appears You can choose to open the welcome page for the entire Help system or to go specifically to the Help for the HP All in One Ifyou click Troubleshooting the Troubleshooting and support page opens To ac
39. letterhead refer to the diagram engraved in the base of the input tray 4 Slide the paper width and paper length guides inward until they stop at the edges of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide 5 Push the input tray back into the HP All in One 6 Pull the output tray extender toward you as far as it will go Flip the paper catch at the end of the output tray extender to open the extender the rest of the way EZ Note When you use legal size paper leave the tray extender closed Basics Guide 11 L VU gt 5 O 5 e lt lt D 2 Z D gt O Q lt o L Chapter 1 To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray 1 4 Raise the output tray and then pull out the photo tray Insert the stack of photo paper into the photo tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you Slide the paper length and paper width guides inward against the stack of photo paper until the guides stop Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide Push in the photo tray and then lo
40. lick Next The Searching screen appears as the Setup program searches for the HP All in One on the network On the Printer Found screen verify that the printer description is correct If more than one printer is found on the network the Printers Found screen appears Select the HP All in One you want to connect To see the device settings on the HP All in One print the network configuration page If the device description is correct select Yes install this printer At the prompt restart your computer to finish the installation process When you have finished installing the software the HP All in One is ready for use If you disabled a firewall or virus detection software on your computer make sure to enable it again To test your network connection go to your computer and print a self test report to the HP All in One To install the Mac HP All in One software 1 2 3 Basics Guide Quit all applications running on your Mac Insert the Mac CD that came with the HP All in One into the CD ROM drive on your Mac Double click the HP All in One installer icon In the Authenticate dialog enter the Administrator password used to access your Mac or network The installer software looks for HP All in One devices From the HP Installer dialog select your language and the HP All in One you want to connect L VU gt 5 O 5 e lt lt D Chapter 1 6 Follow the onscreen instructions to
41. n One 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the HP All in One Valuable HP All in One and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the HP All in One 3 Call HP support Support options and availability vary by device country region and language j le c O 0 gt O O O ad a 0 c Lo O le ep HP support by phone For a list of support phone numbers see the inside back cover of this guide e Phone support period e Placing a call e After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the HP All in One Be prepared to provide the following information e Model number located on the label on the front of the HP All in One e Serial number located on the back or bottom of the HP All in O
42. ne e Messages that appear when the situation occurs e Answers to these questions Has this situation happened before Can you re create it Basics Guide 33 Chapter 2 Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm HP All in One was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP All in One at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans aa Sa O Q Q Y Lo e O e O O Y 2 O Som E 34 HP Photosmart C5100 All in One series 3 Technical information The technical specifications and international regulatory information for the HP All in One are provided in this section System requirements Software system requirements are located in the Readme file Paper specifications This section contains information about paper tray capacities and paper sizes Paper tray capacities
43. oor by pulling it away from the HP All in One Sm O Q Q gt Lo c O O c O O lt Y 2 Q gt O Sm E Caution Trying to clear a paper jam from the front of the HP All in One can damage the print mechanism Always access and clear paper jams through the rear door 3 Gently pull the paper out of the rollers Caution Ifthe paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur 4 Replace the rear door Gently push the door forward until it snaps into place 5 Turn on the HP All in One and then press OK to continue the current job Ink cartridge messages The following is a list of ink cartridge error messages Calibration error Cannot print The following ink cartridges cannot be used after device initialization and must be replaced Ink cartridge problem Ink cartridge s are empty Ink cartridge s are expired 28 HP Photosmart C5100 All in One series Ink expiration near Non HP ink Original HP ink depleted Print head assembly is stalled Print head failure Printer alignment failed Replace ink cartridges soon Wrong ink cartridge s installed Ink cartridge is missing incorrectly installed or not intended for your device Calibration error Cause An incorrect type o
44. ountry region and then click Contact HP for information on calling for technical support Replace ink cartridges soon Cause This warning indicates one or more ink cartridge is out of ink Solution You might be able to continue printing for a short period of time with ink remaining in the print head assembly Replace the indicated ink cartridge s or press OK on the control panel to continue For more information see Replace the ink cartridges Sm O Q Q gt Lo c O O c O O lt Y 2 Q gt O Sm E Wrong ink cartridge s installed Cause The wrong ink cartridge s are installed Solution The first time you set up and use the HP All in One make sure to install the ink cartridges that were shipped with your device The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly To resolve this error replace the affected ink cartridge s with the ink cartridges that were shipped with the HP All in One For more information see Replace the ink cartridges Ink cartridge is missing incorrectly installed or not intended for your device Cause One or more ink cartridges are missing Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place Cause One or more of the ink cartridges are not installed or are installed incorrectly Solution Remove and reinsert the ink cartridges and verify that they a
45. perly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the essential icons Scan Picture and Scan Document the software has been properly installed To uninstall from a Mac and then reinstall 1 Disconnect the HP All in One from your Mac 2 Open the Applications Hewlett Packard folder 3 Double click HP Uninstaller Follow the onscreen instructions 4 After the software is uninstalled restart your computer 5 To reinstall the software insert the HP All in One CD ROM into your computer s CD ROM drive 6 On the desktop open the CD ROM and then double click HP All in One Installer 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All in One hardware The HP All in One will not turn on Cause The HP All in One is not properly connected to a power supply Solution j le c O 0 gt O O O ad a y c Lo O le sp e Make sure the power cord is firmly connected to both the HP All in One and the power adaptor Plug the power cord into a grounded power outlet surge protector or power strip 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet e fyou are using a power strip make sure the power strip is on Or try
46. place the indicated ink cartridge s HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time Note HP cannot guarantee the quality or reliability of non HP ink Printer service or EG repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty If you believe you purchased genuine HP ink cartridge s go to 30 HP Photosmart C5100 All in One series www hp com go anticounterfeit For more information see Replace the ink cartridges Original HP ink depleted Cause The original HP ink in the indicated ink cartridge s has been depleted Solution Replace the indicated ink cartridge s or press OK on the control panel to continue HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty EZ Note HP cannot guarantee the quality or reliability of non HP ink Printer service or For more information see Replace the ink cartridges Print head assembly is stalled Cause The print head assembly is blocked Solution Remove any objects that are blocking the print head assembly To clear the print
47. r your print job by as choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save To delete a shortcut select the shortcut and click Delete Click OK to close the Properties dialog box Click Print or OK to begin printing To print from a software application Mac 1 2 Basics Guide Make sure you have paper loaded in the input tray From the File menu in your software application choose Page Setup The Page Setup dialog box appears allowing you to specify the paper size orientation and scaling Make sure the HP All in One is the selected printer Specify the page attributes Choose the paper size Select the orientation Enter the scaling percentage Click OK From the File menu in your software application choose Print The Print dialog box appears and the Copies amp Pages panel opens Change the print settings for each option in the pop up menu as appropriate for your project 2392 Note When printing a photo you must select options for the correct paper EG type and photo enhancement Click Print to begin printing 17 L VU gt 5 O 5
48. re fully inserted and locked in place If the problem persists clean the copper colored contacts of the print cartridges Cause The ink cartridge is defective or not intended for use in this device Solution Replace the indicated ink cartridge s immediately so that you can resume printing If there are no ink cartridges missing from the HP All in One the ink cartridge contacts might need to be cleaned If there are no ink cartridges missing from the HP All in One and you still receive this message after cleaning the ink cartridge contacts you might have a damaged ink cartridge Contact HP customer support Go to www hp com support 32 HP Photosmart C5100 All in One series If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Replace the ink cartridges Cause The wrong ink cartridge s are installed Solution The first time you set up and use the HP All in One make sure to install the ink cartridges that were shipped with your device The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly To resolve this error replace the affected ink cartridge s with the ink cartridges that were shipped with the HP All in One For more information see Replace the ink cartridges Support process If you have a problem follow these steps 1 Check the documentation that came with the HP All i
49. ry card in the JPEG format i To scan a photo and reprint it 1 Press Reprints 2 When prompted load your original photo print side down on the right front corner of the glass and then do one of the following To reprint your original photo using the default print settings Press Print Photos To change print settings before reprinting your original photo a Press OK Basics Guide 13 Chapter 1 b Press for gt to highlight a paper size and then press OK The paper size choices available vary depending on your country region 2292 Note Depending on the paper size you choose you might be prompted EG to choose a layout for the photos on your pages c When the Fix Faded Original prompt appears highlight Yes or No as appropriate and then press OK The HP All in One scans your original and shows a preview of the photo on the display d Press OK to display the selection menu 2 Z D gt O o Q I lt o L s Lo Tip Ifyou want to print more than one copy of the selected photo press Y V to highlight Copies and then press OK Use the arrows to increase or decrease the number of copies If you want to edit the photo before printing press W to highlight Edit Photo and then press OK e Press Y to highlight Done and then press OK The Print Summary screen appears f Press A or Y to highlight one of the following options and then press OK Print Options Enables you to manually specify the
50. scan or press Y to select a different application and then press OK A preview image of the scan appears on your computer where you can edit it 6 Make any edits to the preview image and then click Accept when you are finished L VU gt 5 O 5 e lt lt D Print 10 x 15 cm 4 x 6 inch photos You can select specific photos on your memory card to print as 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photos 1 Insert your memory card into the appropriate slot on the HP All in One Turn the memory card so that the label faces left and the contacts are facing the HP All in One and then push the card forward into the appropriate slot until the Photo light turns on The HP All in One supports the memory cards described below Each type of memory card can only be inserted in the appropriate slot for that card Top left CompactFlash I 11 Top right Secure Digital MultiMediaCard MMC Secure MultiMedia Card Basics Guide 15 Chapter 1 Bottom left xD Picture Card Bottom right Memory Stick Magic Gate Memory Stick Memory Stick Duo with user supplied adapter Memory Stick Pro 2 Press OK to select View amp Print When you press OK the most recent photo on your memory card appears on the display 3 Press lt or P to scroll through the photos on your memory card 4 When the photo you want to print appears press OK 2 Z D gt O o
51. st smudges and stains off the case The interior of the HP All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One Caution Toavoid damage to the exterior of the HP All in One do not use alcohol or alcohol based cleaning products Basics Guide 21 2 Troubleshooting and support This chapter contains troubleshooting information for the HP All in One Specific information is provided for installation and configuration issues and some operational topics For more troubleshooting information see the onscreen Help that came with your software This chapter also provides warranty and support information For support contact information see the inside back cover of this guide Many issues are caused when the HP All in One is connected to the computer using a USB cable before the HP All in One software is installed on the computer If you connected the HP All in One to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues Disconnect the USB cable from the computer Uninstall the software if you have already installed it Restart your computer Turn off the HP All in One wait one minute then restart it Reinstall the HP All in One software Or ee No Caution Do not connect the USB cable to the computer until prompted by the software installation screen Sm O Q Q gt Lo
52. tino coooccccocococoocnoconcnoconcnccnonoconanonnnnncnnanononrnnnnncnononons 25 Clear paper jaMS cooccccccnnccccnccccnnncncnccncnnnononononnnnnnnnnnnnnnnnnnnnnnnnnnnnnonnrnnonnnnnonnnnnnanons 28 Ink Cartridge messages rrrrnnanernnnervnnnrnnnnennanennnennanennnnenvnnnnnnnnennnnennnnennnnennnneennn 28 SU 9 816 1 DIOCES Sence 33 HP support by POON oocccocccccccncccnccncnconcnonoccnncnnnncnnnnnnnnnnnnnnnonnnonnnnnnnrnnnnnnnnnnnonanenoss 33 Additional warranty Options cccccccccseeeceeeeeeeeeeeeeseeeeseeeeseeseseeeeseeeeseeeeseeessaees 34 3 Technical VM ONAN sg seis des ii ii 35 System TEQUES iaa 35 Paper SPCC IN CANONS monarca cio iia 35 LARS 01 16 116 110 EE tia 35 CODY SDCCINC ATION S uke 36 Scan SC Cll CANONS ee 36 Physical specificationS rrrrrrrrrnnrrrrrrnnnrrrrnnnerrrnrnnrrrrnnnssnennnnnrennrnnesnennnssnennnnnsnee 36 Power SpecifiCatiONS ccocooccccoccnccccnnnonocnnoncnnnnnononnnnnonnnnnnnnnnnnnnnnnnonnnnnnnenonannninanos 36 Environmental SpecificatiONS oooccooccccoccnoconcncconcncnnnnnnonnnononononnnnononnnnonnncnnnos 36 Acoustic INTOTMA ION oocccoccnccoccnccoccnccocnononononncnnnnnnnnnnnnonnnnnnnnnnnnnnnnnannnnnnnnnnnnnnnnnns 36 Environmental product stewardship Program ccccceccssecsseceeeeeseeeeaeeeeeeeseeeeeeens 36 Regulatory NOUCES cri ib 37 Ink cartridge warranty iINfOrmatiOn cccccccseeeeeceeeeeeseeeeeeeeeeeeseeeesseeeeseeess
53. to 45 minutes depending on your operating system the amount of available space and the processor speed of your computer HP Photosmart C5100 All in One series To install the Windows HP All in One software 1 Zi Quit all applications running on your computer and any firewall or virus detection software Insert the Windows CD that came with the HP All in One into the CD ROM drive on your computer and follow the onscreen instructions If a dialog box pertaining to firewalls appears respond as follows The Issues Stopping Installation screen means that a firewall or anti spyware program might be running that could interfere with the HP Software Installation For best results temporarily disable the firewall or anti spyware programs during installation See your firewall documentation for instructions After the installation is complete you can re enable the firewall or anti spyware programs Note Ifthe Issues Stopping Installation screen appears after the EG firewall or anti spyware program is disabled continue with the installation The Notice about Firewalls means that the Microsoft Internet Connection Firewall or Windows Firewall is enabled Click Next to allow the Setup program to open the necessary ports and continue with the installation If a Windows Security Alert appears for a program published by Hewlett Packard please unblock this program On the Connection Type screen select Through the network and then c
54. ton 4 CAT 5 Ethernet cable 7 clean exterior 21 glass 20 lid backing 20 color graphics display 4 connect wired network Ethernet 7 connection problems HP All in One does not turn on 23 control panel buttons 4 features 4 copy make acopy 12 specifications 36 customer support warranty 34 D damaged ink cartridge 29 direction pad 5 display change language 24 change measurements 25 E envelopes specifications 35 environment Environmental product stewardship program 36 Basics Guide environmental specifications 36 G glass clean 20 H help use onscreen Help 6 Hewlett Packard Company notices 2 ink empty 30 replace soon 32 ink cartridges damaged 29 empty 30 errormessage 32 errormessages 28 expired 30 HP ink depleted 31 incorrect 29 32 missing 29 non HP ink 30 replace 18 replace soon 32 troubleshoot 25 J jams paper 12 25 L labels specifications 35 legal paper specifications 35 letter paper specifications 35 lid backing clean 20 M maintenance clean exterior 21 clean glass 20 clean lid backing 20 replace ink cartridges 18 make acopy 12 memory cards slots 2 missing ink cartridge 29 N network finish setup 7 O OK button 5 on button 5 P paper jams 12 25 28 paper sizes 35 specifications 35 paper tray capacities 35 phone support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications
55. use There might be a problem with one or more of the ink cartridges Solution Check that the ink cartridges are installed properly and have ink Cause The HP All in One might not be turned on Solution Look at the display on the HP All in One If the display is blank and the On button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The HP All in One might be out of paper Solution Load paper in the input tray Network troubleshooting This section contains network troubleshooting information for the HP All in One Specific information is provided for installation and configuration issues e The computer is unable to discover the HP All in One e received a System Requirements Error No TCP IP e The Printer not Found screen appears during installation e lam using a cable modem without a router and I do not have IP addresses Basics Guide 25 Chapter 2 The computer is unable to discover the HP All in One Cause Cables are not connected properly Solution Check the following cables to ensure they are connected properly e Cables between the HP All in One and the hub or router e Cables between the hub or router and your computer e Cables to and from your modem or HP All in One Internet connection if applicable Cause Your Local Area Network card LAN card is not set up properl
56. wer the output tray Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn If you are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through the HP All in One and cause paper jams Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray e Do not force paper too far forward in the input tray e Use paper types that are recommended for the HP All in One Make a copy You can make quality copies from the control panel 12 HP Photosmart C5100 All in One series To make a copy from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down in the right front corner of the glass 3 Press Start Copy Black or Start Copy Color to begin copying Scan an image You can start a scan from your computer or from the HP All in One This section explains how to scan from the control panel of the HP All in One only
57. wing cables to ensure they are connected properly e Cables between the HP All in One and the hub or router e Cables between the hub or router and your computer e Cables to and from your modem or HP All in One Internet connection if applicable Cause A firewall anti virus or anti spyware application is preventing the HP All in One from accessing your computer Solution Temporarily disable the firewall anti virus or anti spyware and uninstall and then reinstall the HP All in One software You can re enable your firewall anti virus or anti spyware application after installation is complete If you see firewall pop up messages you must accept or allow the pop up messages For more information see the documentation provided with the firewall software Cause A Virtual Private Network VPN is preventing the HP All in One from accessing your computer Solution Try temporarily disabling the VPN before proceeding with the installation EZ Note The HP All in One functionality will be limited during VPN sessions Cause The Ethernet cable is not plugged in to the router switch or hub or the cable is defective Solution Try reinserting the cables Or if necessary try a different cable Cause The HP All in One is assigned an AutolP address instead of DHCP Solution This indicates that the HP All in One is not connected properly to the network Check the following e Make sure all cables are connected properly and securely
58. y Solution Make sure that your LAN card is set up properly To check your LAN card Windows Right click My Computer In the System Properties dialog box click the Hardware tab Click Device Manager Make sure your card shows up under Network Adapters Refer to the documentation that came with your card ae SS To check your LAN card Mac 1 Click the Apple icon on the Menu bar 2 Select About This Mac and then click More Info The System Profiler is displayed 3 Inthe System Profiler click Network Make sure your LAN card appears in the list Sm O Q Q gt Lo c O O c O O lt Y 2 Q gt O Sm E Cause You do not have an active network connection Solution Check to see if you have an active network connection To see if you have an active network connection 3 Check the two Ethernet indicator lights on the top and bottom of the RJ 45 Ethernet jack on the back of the HP All in One The lights indicate the following a Top light If this light is a solid green the device is properly connected to the network and communications have been established If the top light is off there is no network connection b Bottom light This yellow light flashes when data is being sent or received by the device over the network To establish an active network connection 1 Check the cable connections from the HP All in One to your gateway router or hub to ensure connections are se
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