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Gateway E-6500 User's Manual

1. Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions then click Help and Support For more information about installing peripheral devices click Start Help and Support 9 34 Type the keyword installing devices in the Search box Search 3 then click the arrow Chapter 4 Using Drives and Ports Using the diskette drive Using the Zip drive Using CD or DVD drives 35 Chapter 4 Using Drives and Ports Using the diskette drive The optional diskette drive uses 3 5 inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Drive Diskette slot Eject button activity light To use a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the diskette eject button 36 www gateway com Using the Zip drive Using the Zip drive Iomega Zip drives like diskette drives use disks to store data Zip disks can store 100 MB 250 MB or 750 MB of data You can use a Zip drive to back up files you do not use so you can remove them from your hard drive Zip drives also pro
2. Online Support Tech Support Hours Tech Support Phone 6 www gateway com Chapter 2 Checking Out Your Gateway Computer e Identifying features Locating your computer model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer e Purchasing accessories Chapter 2 Checking Out Your Gateway Computer Front Your computer includes the following components DVD CD drive DVD CD drive optional Power button Power indicator Component Icon DVD CD drive Zip drive optional Diskette drive optional USB and IEEE 1394 ports Headphone jack Microphone jack Description Use this drive to listen to audio CDs install games and programs watch DVDs and store large files onto recordable discs depending on drive type This drive may be a CD recordable CD DVD or recordable DVD drive To identify your drive type and for more information about your drive see Identifying drive types on page 38 www gateway com Component Power button Power indicator USB ports IEEE 1394 ports Zip drive Diskette drive optional Headphone jack Microphone jack Icon Ko D Front Description Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode The button lights when the computer is turned on Plug a USB Universal
3. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain
4. Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning CDs or DVDs on page 50 Make sure that the drive is configured correctly by following the instructions in the drive documentation Reinstall the device driver Troubleshooting Audio CD does not produce sound Make sure that the disc label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your computer Make sure that the volume controls are turned up For more information see Adjusting the volume on page 30 Make sure that the mute controls are turned off For more information see Adjusting the volume on page 30 Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean the disc For more information see Cleaning CDs or DVDs on page 50 Reinstall the audio device drivers A DVD movie will not play Make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 38 Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean th
5. click Start then Help and Support 9 click Help and Support Type the keyword modem troubleshooting in the Search box Search 6 then click the arrow The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume 75 Chapter 6 Troubleshooting To turn down the modem volume 1 oa Ff ON Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware Click Double click the Phone and Modem Options icon then click the Modems tab Click the modem you want to adjust then click Properties Click the Modem tab then adjust the Speaker volume control Click OK twice to close the Phone and Modem Options dialog box Monitor The screen resolution is not correct Change the screen resolution from the Display Properties dialog box Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway For more information see Adjusting the color depth in Using Your Tips amp Tricks ey Documentation Start then click Help and Su
6. Setup page opens 3 Enter the following values in the appropriate fields oc f Creating an Ethernet network m Router Name and Domain Name Check with your ISP to see if entries are required in these fields and if so what entries are required Normally leaving the fields blank will work m LAN IP Address We recommend that you accept the defaults m WAN IP Address If your ISP assigns you a different IP address each time you log on click Obtain an IP Address Automatically If your ISP requires a fixed IP address click Specify an IP Address then type the values provided by your ISP When you are finished entering information on the Setup page click Apply Click the DHCP tab on the top of the screen Click the Enable checkbox then click Apply Press the reset button on your cable or DSL modem then restart the computer Your network should be running Go to Testing your network on page 92 91 Chapter 7 Networking Your Computer Testing your network Now that your home network is set up log onto one of your computers and access a favorite Internet Web site 92 If you are unable to connect to the Internet Run the New Connection Wizard for more information see Using Your Computer guide on page 4 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the router or access point literature Temporarily turn off any fi
7. Support type a word or phrase keyword in the Search box located at the top of any Help and Support screen then click the arrow EJ button For each search you receive the following search result types m Suggested Topics These topics are located in Help and Support and are relevant to your search topic m Full text Search Matches These topics are located in Help and Support and contain the words you entered in the Search box m Microsoft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list Using Your Computer guide In addition to this guide the Using Your Computer guide has been included on your hard drive The Using Your Computer guide includes information on using Windows using the Internet sending a fax and changing power saving settings as well as other topics P To access the Using Your Computer guide W Click Start All Programs then click Gateway Documentation Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu
8. and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly 101 Appendix A Safety Regulatory and Legal Information Notices Copyright 2005 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised
9. bar to see more choices 5 Click Properties The Internet Protocol TCP IP Properties dialog box opens www gateway com 87 Chapter 7 Networking Your Computer 6 Click the General tab Internet Protocol TCP IP Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings O Use the following IP address Obtain DNS server address automatically Use the following DNS server addresses 7 Click Obtain an IP address automatically 8 Click OK to close the Internet Protocol TCP IP Properties dialog box 9 Click OK to close the Local Area Connection Properties dialog box 10 Click x to close the Network Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable approximately 1 4 in diameter with a thin outer jacket containing eight color coded wires and equipment compatible with this type of cable This type of cable is equipped with RJ 45 connectors like a large telephone jack connector but with eight pins on each end 88 www gateway com Creating an Ethernet network cables used to connect computers to a router and crossover cables Category 5 cables are available in two different types straight through Important pn used to connect
10. black jack in the orange field USB ports Video port integrated Serial port PS 2 mouse port PS 2 keyboard port Video port optional add in Icon RNY ez RNY Fy RNY 7 JO Hoc Description If the back of your computer has five audio jacks this jack is user configurable for one of the following Headphone plug headphones or amplified speakers into this jack Default Stereo out plug your front left and right speakers into this jack If the back of your computer has three audio jacks this jack is the headphone analog speaker line out jack Plug powered speakers an external amplifier or headphones into this jack For information on configuring this jack see Configuring the audio jacks on page 31 Plug a microphone into this jack Plug your back speaker into this optional jack For information on configuring this jack see Configuring the audio jacks on page 31 Plug your center speaker and subwoofer into this optional jack For information on configuring this jack see Configuring the audio jacks on page 31 Plug a single Toslink optical fiber connector into this jack for digital audio S PDIV Sony Phillips Digital Interface provides digital audio output from a CD or DVD Plug USB Universal Serial Bus devices such as a printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other peripheral
11. cable modem and is identified by a label or a switch Plug the other end of the cable into the network connector on the computer As each computer is connected to the router the corresponding green indicator should light on the front of the router indicating a good connection 4 Repeat Step 3 for each computer on the network 5 For an Internet connection plug a straight through cable into the WAN port on the router and the other end into the Ethernet jack on the DSL or cable modem Configuring your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For these instructions we assume that you are using the router to connect your network to a high speed Broadband Internet connection through an Internet service provider ISP and that you are configuring it as a DHCP server The following configuration information applies to the Linksys Important n EtherFast Cable DSL routers For any other brand or model of router see the manufacturers documentation which may accompany the router or be available from the manufacturer s Web site To configure the Linksys EtherFast Cable DSL router 90 1 From one of the computers connected to the network open your Web browser type http 192 168 1 1 in the browser s address box then press ENTER 2 When prompted for a username and password leave the username box empty and type admin in the password box then click OK The
12. connections m Make sure that the universal jacks are configured correctly For more information see Configuring the audio jacks on page 31 80 Chapter 7 Networking Your Computer e Introducing networking Creating an Ethernet network Testing your network Troubleshooting your Ethernet network 81 Chapter 7 Networking Your Computer Introduction to Networking An Ethernet network consists of two or more computers connected together through an Ethernet cable This connection type is commonly used in offices around the world and can be used to build computer networks in the home Ethernet Fast Ethernet or Gigabit Ethernet Ethernet is available at three different speeds Standard Ethernet runs at 10 Mbps Fast Ethernet runs at 100 Mbps and Gigabit Ethernet runs at 1000 Mbps Most home networks are built using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create an Ethernet network you or your electrician must install special Ethernet cables in your home or office Check local code requirements before installing Ethernet cable or Important n other wiring in your home or office Your municipality may require you to obtain a permit and hire a licensed installer Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol DHCP using a router A DHCP network configuration uses a router to automaticall
13. device on page 34 Plug a monitor into this port if you do not have an add in video port Plug a serial device into this port For more information see Installing a printer scanner or other peripheral device on page 34 Plug a Personal System 29 PS 2 keyboard into this port Plug a PS 2 mouse into this port Plug a monitor into this port if available Otherwise plug your monitor into the integrated video port Component Modem jack optional Icon Description Plug a modem cable into this jack www gateway com Back 13 Chapter 2 Checking Out Your Gateway Computer Locating your serial number Important X The label on the side of your computer case includes your computer serial number Gateway Technical Support will need this information if you call for assistance The labels shown in this section are for informational purposes only Label information varies by model features ordered and location Gateway MENNNNNNEEN Online Support Tech Support Hours Tech Support Phone 9003644 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system e Editi i tacto sociano LLULL N09 0 Product Key XXXXX XXXXX XXXXX XXXXX Wee M X08 34930 Microsoft rtificate of Authenticity 14 www gateway com Finding your specifications Finding
14. jacks for something other than the default audio device you need to configure them To configure the universal audio jacks 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices Click Double click Sounds and Audio Devices then click Advanced under Speaker Settings The Advanced Audio Properties dialog box opens OR If your computer has the Realtek Sound Effect Manager installed double click the Sound Effect Manager icon on the taskbar The Realtek dialog box opens 3 Configure the audio jacks for your speaker setup 31 Chapter 3 Getting Started Connecting the modem Your computer has a built in 56K modem that you can use to connect to a standard telephone line Warning D To connect the modem 1 Insert one end of the modem cable into the modem jack La on the back of your computer To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your computer then start your communications program 32 Connecting to a cable or DSL modem or to an Ethernet network Connecting to a cable or DSL modem or to an Ethernet network Your computer has a network jack that you can use to co
15. keys Indicators Lu Hore 4 1 fra 0 ra Windows keys Application Directional Numeric key keys keypad To Start program actions Each program uses different function keys for different purposes See the program s help to learn more about function key actions Move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Open the Windows Start menu This key can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Explorer utility Access shortcut menus and help assistants in Windows Move the cursor up down right or left Type numbers when the numeric keypad NUM LOCK is turned on www gateway com Using the keyboard Special function buttons Previous Stop Play Pause Next Volume down Mute Help Search Volume up My Documents E mail Internet Special function buttons Icons Press to Previous Play Pause Stop Next Volume down Volume up Mute My Documents Help E mail Search Internet IK E gt Return to the previous CD track or DVD chapter Start or pause the play of the CD or DVD Stop the play of the CD or DVD Move to the next CD track or DVD chapter Decrease the v
16. of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 102 Index A AC power connector 10 accessories 16 safety precautions 96 activity indicators See indicators application key 27 28 arrow keys 27 28 audio audio in jack 11 back speaker jack 12 center speaker jack 12 configuring jacks 31 front speaker jack 12 headphone jack 12 line in jack 11 line out jack 12 microphone jack 9 12 muting 29 30 rear speaker jack 10 S PDIF speaker jack 12 side speaker jack 11 subwoofer jack 12 audio CD See CD audio in jack 11 B battery replacing 61 bezel removing 56 replacing 58 broadband connection 85 connecting 11 C cable modem 83 89 connecting 11 Caps Lock indicato
17. or by clicking a Help button Z Gateway Homepage Microsoft Internet Explorer File Edit View Favorites Tools You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help E Microsoft Internet Explorer iT Options Web Help Microsoft ue Finding the Web Pages You Want p E A Browsing the Web Offline Q amp Printing and Saving Information Sending Information over the Intemet Safe Getting started with 3 Understanding Security and Privacy on the Internet Explorer 3 Controlling Access to Inappropriate Interne F e Customizing Your Web Browser With an Internet connection and Internet ng Explorer you can find and view e Accessibility information about anything on the Web Just click the topics below to get started You ll find more information to help you browse the Internet in the Help Contents Basic setup If you aren t connected to the Internet or you want to create a new connection click this link e Setup an Internet connection Learning about Internet Explorer v lt Gateway contact information For Technical Support see the Gateway Business Service Plans guide that came with your system www gateway com 5 Chapter 1 Getting Help Identifying your computer You can find your computer s serial number on a label on the side of the computer case Gateway MEME
18. port keyboard 12 mouse 12 R RAM See memory rebooting computer 26 recordable drive 8 16 locating 8 troubleshooting 66 recording CDs 40 DVDs 40 resetting computer 26 restarting computer 26 restoring system 51 Resume mode 9 router configuring 90 name 91 S S PDIF jack 12 safety avoiding repetitive strain 22 caring for computer 42 general precautions 96 guidelines for troubleshooting 64 posture 21 reducing eye strain 20 setting up computer 21 static electricity 53 107 scanner installing 34 screen cleaning 48 troubleshooting 76 Scroll Lock indicator 27 28 search button 29 searching in Help and Support 4 serial number 15 serial port 12 service plan 5 setting up safety precautions 96 shutting down computer 25 26 side panel removing 54 replacing 54 sound adjusting 29 30 controls 29 30 muting 29 30 speaker jack 12 speakers configuring 31 special function buttons 29 specifications 15 Standby mode 9 starting computer 9 24 static electricity 53 stop button 29 subnet mask entering 86 surge protector 22 S Video TV out jack 11 system battery replacing 61 system restore 51 T tape backup drive 16 TCP IP protocol configuring 86 Technical Support 5 technical support eSupport 15 telephone 108 jack 11 testing network 92 TOSLINK jack 12 troubleshooting add in cards 66 cards 66 CD drive 66 cleaning CD 50 cleaning DVD 50 computer startup 68 diskette drive 68 display 69 D
19. purchased your computer To update Norton Internet Security after the free subscription period you must extend your subscription 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 3 Click LiveUpdate The LiveUpdate wizard opens 46 www gateway com Protecting your computer from viruses 4 Follow the on screen instructions to update your Norton Internet Security program with the latest virus protection files 5 When the program has finished click Finish gt way com 47 Chapter 5 Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best You may want to gather these items and put together a computer cleaning kit m A soft lint free cloth m An aerosol can of air that has a narrow straw like extension m Cotton swabs m ACD or DVD drive cleaning kit Cleaning the exterior electrical current still flows through your computer To avoid possible injury from electrical shock unplug the power cord and modem cable from the wall outlets When you shut down your computer the power turns off but some Warning n Always turn off your computer and other peripherals before cleaning any components Use a damp lint free cloth to clean your computer and other parts of your system Do not use abrasive o
20. send and receive rate of 14 400 bps Troubleshooting The modem is not recognized by your computer m Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer See Back on page 10 to make sure that the connections have been made correctly m If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use m Use the modem cable that came with your computer Some telephone cables do not meet required cable standards and may cause problems with the modem connection m Shut down and restart your computer m Run Windows modem diagnostics To run modem diagnostics 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 3 Click Double click the Phone and Modem Options icon then click the Modems tab IA Click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Modem If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics For more information about modem troubleshooting
21. the keyboard does not work after it dries you may need to replace it Memory You see a Memory error message m Usea third party diagnostic program to help determine if a memory module is failing 72 Troubleshooting You see a Not enough memory error message Close all programs then restart your computer Start then click Help and Support For more information about troubleshooting memory errors click Help and Support Type the keyword memory error in the Search box Search 5 then click the arrow Modem dial up Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 10 to make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correc
22. two computers To determine which type of cable you have hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom For straight through cable the wires on both connectors are attached to copper pins in the same order same colors left to right For a crossover cable the wires on each connector are attached to the copper pins in a different order different colors left to right Setting up a network using a router If you are setting up a network for more than two computers and you will be connecting your network to a high speed Broadband Internet connection cable or DSL modem we recommend the use of a router A router lets you access the Internet connection from any network computer The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well In addition to a router you need a straight through cable for each computer you want to connect to the network N Cable DSL modem WAN port www gateway com 89 Chapter 7 Networking Your Computer To set up a network using a router 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded 110V electrical outlet 2 Turn on your computers 3 Plug one end of a straight through network cable into any numbered port on the router except the WAN port The WAN port is used to connect the router to the DSL or
23. volume e Configuring audio jacks e Connecting the modem and network e Installing peripheral devices 19 Chapter 3 Getting Started Working safely Before using your computer read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain Top of screen is not higher than eye level Screen is perpendicular to Hands and your line of sight arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes m Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor m Use soft indirect lighting in your work area Do not use your computer in a dark room m Avoid focusing your eyes on your computer screen for long periods of time Look away from your computer occasionally and try to focus on distant objects 20 Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parallel to the fl
24. when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Thetext on the display is dim or difficult to read m Adjust the brightness and contrast controls m Usethe monitor degauss feature see your monitor documentation or turn off your computer and monitor leave them off for at least a half hour then restart your computer m Change the display settings For more information see Adjusting the screen and desktop settings Tips amp Tricks y in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation m Movethe monitor away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves For more information about display types see your monitor and video card documentation Mouse The mouse does not work m Make sure that the mouse cable is plugged in correctly m Shut down and restart your computer m Remove all extension cables and switch boxes m Try a mouse you know is working to make sure that the mouse port works 77 Chapter 6 Troubleshooting The mouse works erratically If the mouse pointer begins moving erratically across the compu
25. 22 Starting your computer 0 00 24 Waking up your computer 0 eee 24 Turning off your computer 0 2 0 eet 25 Restarting rebooting your computer 0 cee eee 26 Using the keyboard 0 0 cette eae 27 Standard keyboard 2 0 c cece eee ee 27 Multifunction keyboard er sormenean ie raea E E a E EA E 28 Adjusting the volume isre aeee a A EEE eee 30 Configuring the audio jacks naua uaaa 31 Connecting the modem anaana 32 Connecting to a cable or DSL modem or to an Ethernet network 4 33 Installing a printer scanner or other peripheral device 0 00 e eee eee 34 4 Using Drives and Ports ceca vee secre Rh dee eee 35 Using the diskette drive 2 Le tees 36 Using the ZPAV isis ee hada ed x 9e ket bee ee a ee s ge ROPA ESSE 37 Using the CD or DVD drive rarei eiaa a o ana eR a a 38 Identifying drive types srera dente miod eia bee kaa ENE eR RI III en 38 Inserting a CD or DVDS ns Taraia A a rr 39 Pl ying a GD cnim vete sre me ate tet or eda e or mute eed 40 Playing DVD RR eR els d CR ec e ha c e RS 40 Creating CDs and DVDs ssssssessees hh 40 Maintaining Your Computer sseeeeseeeeee 41 Caring for your computer 0600 cece eae 42 Updating Windows sssesee RR HR Hh 3 3h 43 Protecting your computer from viruses sees 44 Cleaning your computer lsss
26. Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement 100 All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the Use of controls or adjustments or performance of procedures other Warning n enclosure of a CD or DVD drive Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides
27. Gateway E 6500 User Guide Contents T Getting FGI De vcr e sete tne shag ie ee ey eee ule oes BR oe ee EE 1 Help and Support s eec emen ge Bes ae eee ees mde a wha eet ates wd iid 3 Searching for a topic hereesia rai aa kondea eee 4 Using Your Computer guide 0 cc a 4 Online help 54 23 1 e likes e Mu eco xr E eR uinET IM adel ee c eis 5 Gateway contact information 0 0 00 res 5 Identifying your computer asier saeara ae ion RO en 6 2 Checking Out Your Gateway Computer LLuse 7 FONT ie ta a tre Ee Sae tad fett tua ico er teu d oec Hoa Texte e ced rie inn 8 Back ib isoreiuu Ek ew aetna MER evbESAgecg baad db Melson ND dU eines 10 Locating your serial number slleeeee eae 14 Microsoft Certificate of Authenticity liliis 14 Finding your specifications 0 RI III 15 ACCOSSOTIOS sii brem eb PR RE eels OE AEE A NE be dr qtd Rd 16 3 Getting Started aieo m E eR oU DEN NURSE MEE EE SP 19 UM bELIA EE 20 Reducing eye strain 0 20 2 eee eee 20 Setting up your computer desk and chair 0 00 c cee eee 21 Setting up your computer and computer accessories 000 cee eee eee 21 Sitting at your computer 2 0 eee 21 Avoiding discomfort and injury from repetitive strain 0 0 eee eee 22 Protecting from power source problems 00 0 cece eee eee 22 Checking the voltage selection 0000 e cette
28. Making sure your broadband connection works Before you change anything about your home setup make sure that your broadband connection is working correctly To test the connection log onto the Internet using your current setup If the connection is not working contact your Internet service provider the necessary arrangements with your ISP Be sure to find out how If you do not have a broadband connection already installed make Important n soon after the installation the line will be activated begin setting up your network you should contact your ISP for any Broadband Internet settings will differ from ISP to ISP Before you Important pn specific instructions they have for setting up a network Naming the computers and the workgroup Important n P To identify this computer on the network You must give each computer on the network a unique Computer Name and the same Workgroup Name 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance The Performance and Maintenance window opens Click Double click System The System Properties dialog box opens Click Computer Name Click Change The Computer Name Changes dialog box opens oa fF ON Type a unique computer name in the Computer name box This name identifies the computer to other users on the network Use a computer name of up to 15 characters with no blank spaces Each c
29. Serial Bus device such as a printer scanner camera keyboard or mouse into this port For more information see Installing a printer scanner or other peripheral device on page 34 Plug an IEEE 1394 also known as Firewire or i Link9 device such as a digital camcorder into these 4 pin IEEE 1394 ports For more information see Installing a printer scanner or other peripheral device on page 34 Use this drive to store larger files on Zip disks For more information see Using the Zip drive on page 37 Insert a standard 3 5 inch diskette into the optional diskette drive For more information see Using the diskette drive on page 36 Plug powered analog front speakers an external amplifier or headphones into this jack This jack is color coded orange Plug a microphone into this jack This jack is color coded red or pink Chapter 2 Checking Out Your Gateway Computer Back Your computer includes the following components Power connector Cover release lever Case cover thumbscrew Rear speaker jack optional Ethernet network jack IEEE 1394 port Parallel port S Video out jack optional Telephone jack optional Component Icon Power connector Cover release lever Case cover thumbscrew Rear speaker jack black optional 10 m Voltage switch Audio in side speaker jack Headphone front speaker jack Microphone jack Center subwoofer jack optional S PDIF jack
30. System Properties dialog box in the General tab www gateway com Replacing the system battery Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer Danger of explosion if battery is incorrectly replaced Warning n Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions To replace the battery 1 2 IA Restart your computer During the restart press and hold the F1 key The main menu of the BIOS Setup utility opens Write down all the values in the menus and submenus then exit from the utility Shut down your computer Remove the side panel by following the instructions in Removing the side panel on page 54 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Battery release tab 61 Chapter 5 Maintaining Your Computer 62 8 9 10 11 12 13 14 15 Push the battery release tab The battery pops out of the socket Make sure that the positive side of the new batter
31. TER 169 toe tex S cof dice AM hala tat toe dade Ao Mid ar carta toL 68 Disk tte dive DT 68 DV Di drives E en OAE A e EEE A E Den ars E eee E NTA A a eae 69 File management a eee ete rn 69 Hard VE 3 settee sale teat cas este Gee ih serre A EUR Ee deus Last 70 Internet cuc mori ee wae Eee ee a eh ee ee SRi 71 Nader pL 72 Eb MEET 72 Modem dial up eec ee RUM PEE Ld ah TEE UR sig ERE Re 73 Monitor stesse Ep bei s kiebretb ERAN ERR AME URS eie a 76 MOUSE erue exe E xpdubevebauadu id vasco i Eden elg ea a Ups 77 NetWOorks cose t veg e E a SO eer er sade a Emule ee Es 78 Passwords ecc aca t se nd tege den oae e Be e E Greg 78 POWOD s beet erede gebe etie bM E ERA WEGE 78 Printer x beside eie ue puede st UR idet iurata du gea 79 SOUNA tob oaa susti Dd crea o detto nt ditis etg datas e 80 7 Networking Your Computer seees esses 81 Introduction to Networking slssleeeee RI n 82 Using A rouler uer i E REEL eerie teda reu Rie 82 Creating an Ethernet network ssissllesees rn 84 Installing Ethernet cards and drivers 0 cece eee 84 Making sure your broadband connection works 000200 eee eee eee 85 Naming the computers and the workgroup 0 0 eee eee eee 85 Configuring the TCP IP protocol 0 eee 86 Setting up an Ethernet network 0 0000 c cee eee ee 88 Configuring your router 0 0 0 ec a 90 Testing your network seraa
32. USB ports Video port integrated Serial port PS 2 mouse port PS 2 keyboard port Video port optional add in Modem jack optional Description Plug the power cord into this connector Lift this lever to open the computer cover Remove this screw before opening the case Plug your rear right and left speaker into this optional jack For information on configuring this jack see Configuring the audio jacks on page 31 Component Ethernet network jack IEEE 1394 port Parallel port S Video out jack optional Telephone jack optional Voltage switch Audio input Line in jack blue OR Side speaker jack Q Iu Description Plug a 10 100 Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Networking Your Computer on page 81 Plug an IEEE 1394 also known as Firewire or i Link device such as a digital camcorder into this 6 pin IEEE 1394 port For more information see Installing a printer scanner or other peripheral device on page 34 Plug a parallel device such as a printer into this port For more information see Installing a printer scanner or other peripheral device on page 34 Plug a standard S Video cable into this optional jack Plug the other end of the cable into an S Video jack on a television Plug a telephone cable into this jack Before turning
33. VD drive 66 DVD CD drive 66 Ethernet network 93 faxes 74 files 69 general guidelines 65 hard drive 70 Internet connection 71 74 keyboard 72 LCD panel 69 76 memory 72 modem 73 monitor 76 mouse 77 network 78 passwords 78 power 78 printer 79 safety guidelines 64 screen 76 screen resolution 76 Web site connection speed 71 turning off computer 9 25 26 turning on computer 9 24 TV out S Video out jack 11 U uninterruptible power supply UPS 17 22 updating device drivers 43 Norton Internet Security 44 Windows 43 UPS 17 22 USB port 9 12 34 V video playing 40 S Video out jack 11 virus protecting against 44 removing 44 voltage switch 11 23 volume adjusting 29 30 adjusting modem 75 buttons 29 controls 29 30 muting 29 30 troubleshooting 80 W WAN IP Address 91 Web browser button 29 Windows Product Key Code 14 restoring 51 Windows key 27 28 Windows Media Player 40 Windows Security Center using 44 Windows Update 43 wired Ethernet troubleshooting 93 workgroup naming 85 working safely 20 Z Zip drive 16 identifying 37 locating drive 8 using 37 109 110 www gateway com pw C Gateway MAN E 6500 USR GDE RO 6 05 85 809 10
34. an AC outlet and that the AC outlet is supplying power If you use a power strip or surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help 65 Chapter 6 Troubleshooting Troubleshooting Add in cards The computer does not recognize an add in card Audio Shut down and restart your computer Make sure that you have installed the required software For more information see the documentation that came with your add in card Audio troubleshooting is covered under Sound on page 80 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive 66 Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 38
35. basic model of keyboard available with your computer J EBERBREEBEE ELE AU a Press these keys Function keys Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Function keys Navigation keys Indicators LE ee uu Windows keys Application Directional Numeric key keys keypad To Start program actions Each program uses different function keys for different purposes See the program documentation to find out more about the function key actions Move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Explorer utility Access shortcut menus and help assistants in Windows Move the cursor up down right or left Type numbers when the numeric keypad NUM LOCK is turned on www gateway com 27 Chapter 3 Getting Started Multifunction keyboard This keyboard is the full featured model available with your computer Press these keys Function keys Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad 28 Function keys Navigation
36. cessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer 71 Chapter 6 Troubleshooting People are sending you e mail messages but you have not received any mail m Click the receive button in your e mail program m Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work m Make sure that the keyboard cable is plugged in correctly For more information see the poster that came with your computer m Remove all extension cables and switch boxes m Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys m Try a keyboard that you know works to make sure that the keyboard port works m Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error message m Make sure that nothing is resting on the keyboard m Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled in the keyboard m If you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If
37. ch produces heat Both the system fan and processor can run at different speeds at times to ensure correct system cooling You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed Your computer has a built in variable speed fan In addition your Important n 4 Plug in and turn on any peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions Waking up your computer 24 When you have not used your computer for several minutes or have not turned off your computer it may enter a power saving mode called Standby While in Standby the power indicator flashes If your computer is in Standby mode move the mouse or press the power button to wake it up For more information about changing the power button mode see Tips amp Tricks ey Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Turning off your computer Turning off your computer When you turn off your computer certain components in the power Warning n supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the power cord and modem cable when your computer wil
38. d other features tailored to your computer oR product views user guides and other information to assist you Serial Number IE Select Your Computer Product KS Find my serial How to find my serial Features of My Support emachines Click Here for eMachines Support B 4B Internet www gateway com 15 Chapter 2 Checking Out Your Gateway Computer Accessories 16 To order accessories visit the Accessory Store at accessories gateway com Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory Printers You can attach almost any type of printer to your computer The most common types are inkjet and laser printers which print in color or black and white See Installing a printer scanner or other peripheral device on page 34 for more information about attaching a printer Inkjet printers and cartridges are relatively inexpensive but they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Storage Devices If you need additional storage space or you want to back up your files you can add storage devices to you com
39. data and recording video and data to DVD R or DVD RW discs Installing programs playing audio CDs playing DVDs accessing data and recording video and data to DVD R DVD RW DVD R and DVD RW discs Using the CD or DVD drive Inserting aCD or DVD Activity indicator Manual eject hole Eject location varies location varies button Some music CDs have copy protection software You may not be able to play these CDs on your computer Important n Q8 To insert a CD or DVD 1 Press the eject button on the CD or DVD drive 2 Place the disc in the tray with the label facing up label side is facing up If the disc has two playable sides place the When you place a single sided disc in the tray make sure that the Important pn disc so the name of the side you want to play is facing up 3 Press the eject button to close the tray www gateway com 39 Chapter 4 Using Drives and Ports Playing a CD Use the music program or Windows Media Player on your computer to m Play music CDs m Create MP3 music files from your music CDs m Edit music track information m Use your music files to build a music library For more information about playing CDs see Playing CDs in Using Tips amp Tricks ey Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Playing a DVD A Digital Versatile Disc DVD is similar to a standard CD but
40. e disc For more information see Cleaning CDs or DVDs on page 50 Reinstall the device driver Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging If the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match 67 Chapter 6 Troubleshooting Computer The computer will not start Make sure that the power cord is connected to an AC power source and your computer is turned on Diskette drive 68 The diskette drive is not recognized Shut down and restart your computer You cannot save a file to diskette or you see the message disk is full or write protected Make sure that the write protection tab on the upper right corner of the diskette is down unprotected Delete unnecessary files on the diskette and try again Make sure that the diskette you are using is IBM compatible Try a different diskette Occasi
41. e product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet f you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is el
42. ectrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Do not use Gateway products in areas classified as hazardous Warning locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industria
43. f you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See Back on page 10 to make sure that the connections have been made correctly Make sure that you do not have a problem with your modem For more information Modem dial up on page 73 Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help click Start then click Help and Support For more information about troubleshooting Internet connections Help and Support 9 Type the keyword troubleshooting connections in the Search box Search 5 then click the arrow You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties Connecting to a Web site takes too long Many factors can affect Internet performance The condition of the telephone lines in your residence or at your local telephone service The condition of the Internet computers to which you connect and the number of users ac
44. g serial port 12 locating USB port 9 12 digital video camera locating IEEE 1394 port 9 11 DIMM See memory directional keys 27 28 diskette troubleshooting 68 diskette drive identifying 36 troubleshooting 68 using 36 display troubleshooting 69 documentation help 3 Help and Support 3 online help 5 Using Your Computer 4 domain name 91 drives CD 8 38 diskette 36 DVD 8 38 identifying drive types 38 recordable CD 8 38 recordable DVD 8 38 troubleshooting 66 68 69 70 types 38 Zip 9 37 DSL modem 83 89 connecting 11 DVD cleaning 50 controlling play with keyboard 28 drive 38 inserting 39 playing 40 recording 40 troubleshooting 66 DVD drive identifying 38 locating drive 8 troubleshooting 66 69 using 38 DVD CD drive See DVD drive Dynamic Host Configuration Protocol 86 E electrostatic discharge ESD 53 e mail button 29 entering IP address 86 subnet mask 86 ergonomics 20 eSupport 15 Ethernet connecting 33 equipment needed 83 example 83 installing cards 84 installing drivers 84 jack 33 Ethernet jack 11 Ethernet network creating 84 external audio jack 11 12 F Fast Ethernet 82 faxes troubleshooting 74 files troubleshooting 69 finding Help and Support topics 4 specifications 15 Firewire port 9 11 34 front bezel removing 58 replacing 58 function keys 27 28 G Gateway eSupport 15 serial number 15 Gateway contact information 5 Gigabit Ethernet 82 H hard drive troubleshooting 70
45. has greater data capacity Because of this increased capacity full length movies several albums of music or several gigabytes of data can fit on a single disc You can play DVDs with the DVD program or Windows Media Player on your computer Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Creating CDs and DVDs You can use the CD and DVD burning program on your computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more For more information about playing DVDs see Playing DVDs in Tips amp Tricks ey For more information about creating CDs and DVDs see Creating Tips amp Tricks ey CDs and DVDs in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation 40 Chapter 5 Maintaining Your Computer Caring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case e Adding memory and replacing the battery 41 Chapter 5 Maintaining Your Computer Caring for your computer To extend the life of your computer 42 When transporting your computer we recommend that you put it in the original packaging materials Keep diskettes and your computer away fro
46. he TCP IP protocol on each computer with a router or access point router you must set the protocol to Obtain an IP address from a DHCP server To use a DHCP server 86 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Network and Internet Connections The Network and Internet Connections window opens 2 Click Double click Network Connections The Network Connections window opens Creating an Ethernet network 3 Right click Local Area Connection then click Properties The Local Area Connection Properties dialog box opens OR If you do not have a LAN connection setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Local Area Connection Properties General Authentication Advanced Connect using E9 Intel R PRO 100 VE Network Connection This connection uses the following items cient for Microsoft Networks Brie and Printer Sharing for Microsoft Networks Intemet Protocol TCP IP Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected OK Jl Cancel 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items list If you do not see TCP IP drag the scroll
47. headphone jack 9 12 help button 29 online 5 using 3 Help and Support 3 searching 4 starting 3 Hibernate mode 9 l i Link port 9 11 34 IEEE 1394 port 9 11 34 indicators Caps Lock 27 28 CD drive 39 diskette drive 36 DVD drive 39 Num Lock 27 28 numeric keypad 27 28 Pad Lock 27 28 power 9 Scroll Lock 27 28 inkjet printer 16 installing battery 61 devices 34 digital camera 34 digital video camera 34 front bezel 56 memory 59 peripheral devices 34 printer 34 scanner 34 side panel 54 system battery 61 Internet button 29 troubleshooting 71 74 IP address 105 entering 86 LAN 91 WAN 91 J jacks See connections K keyboard buttons 27 29 cleaning 48 features 27 Multifunction keyboard features 28 PS 2 port 12 troubleshooting 72 USB port 9 12 keys application 27 28 arrow 27 28 directional 27 28 function 27 28 Multifunction keyboard 28 navigation 27 28 numeric 27 28 Windows 27 28 L label Microsoft Certificate of Authenticity 14 LAN IP Address 91 laser printer 16 LCD panel troubleshooting 69 76 lights See indicators Seeindicators line in jack 11 12 line out jack 12 M maintenance cleaning case 48 cleaning component exteriors 48 cleaning computer display 48 cleaning computer screen 48 106 cleaning keyboard 48 cleaning mouse 49 virus protection 44 memory adding 59 installing 59 purchasing 16 replacing 59 troubleshooting 72 microphone jack 9 12 Microsoft Cer
48. l facilities 96 Warning n To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord 97 Appendix A Safety Regulatory and Legal Information Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are
49. l not be used for long periods To turn off your computer 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your computer If for some reason you cannot use the Turn Off Computer option in Important n Windows to turn off your computer press and hold the power button for about five seconds then release it 25 Chapter 3 Getting Started Restarting rebooting your computer If your computer does not respond to keyboard or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your computer to normal operation you may have to restart reboot your computer To close unresponsive programs and restart your computer 26 1 Press CTRL ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the Windows Task Manager dialog box 5 if your computer does not respond turn it off wait ten seconds then turn it on again If your computer does not turn off press and hold the power button Important n for about five seconds then release it As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Using the keyboard Using the keyboard Standard keyboard This keyboard is the
50. lp and Support Help and Support Your computer includes Help and Support an easily accessible collection of help information troubleshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support m Click Start then click Help and Support Help and Support opens Heip and Support Center Q O Q B ere Que Diu id oem ea 1 AJ Help and Support Center Pick a Help topic Ask for assistance What s new in Windows XP D gt wte afrendt z Computer wth Remote Assistance Music viden games and photos Windows basics 9 Get support o Windows XP newsgroups Secunty and privacy Pick a task gt Keep you computer vo to date vh Windows Update System administr ation is gt Fed compatible hardware and volware for Wirda X f Urdo changes t System Restore f Internet Cus oeizim your compuler ees Accessibility 5 mail Pring and farany Did you know V ve Se compute ieee r and maintenance Qe Fodng a problem e Sendyeurfeedbackta Han to Dolaraine f Hardmere or Soitiviro Is Conpathis wth Windows QM ecrosoft B Du Short tempore Aiprogroms gt You can find help information by clicking a link performing a search or browsing the index www gateway com 3 Chapter 1 Getting Help Searching for a topic To search for a topic in Help and
51. m Restore in the HelpSpot Search box search E then click the arrow Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need to reinstall your program or driver To reinstall your program or driver 1 Click Start All Programs System Recovery then click Application amp Driver Recovery 2 Follow the on screen instructions 51 Chapter 5 Maintaining Your Computer Restoring your computer to the original configuration If Windows does not start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration To restore your computer to the original configuration 1 Turn on your computer then press F11 2 Follow the on screen instructions 52 Preventing static electricity discharge Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD turn off your computer and unplug the power cord and modem and To avoid exposure to dangerous electrical voltages and moving parts Warning n network cables before opening the case components in your computer Prevent ESD damage by following ESD guidelines every time you open the computer case ESD can permanently damage electrostatic discharge sensitive Caution A Before opening the computer case follow these guidelines m Tur
52. m from the hard drive All deleted files will be lost when you empty the Recycle Bin For more information about file management click Start then click Help and Support 9 Help and Support Type the keyword file management in the Search box Search 3 then click the arrow You see a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation The hard drive cannot be accessed or you see a General failure reading drive C error message m Ifa diskette is in the diskette drive eject it and restart your computer m Press CTRL ALT DEL to restart your computer m Ifyour computer has been subjected to static electricity or physical shock you may need to reinstall the operating system You see a Non system disk or disk error error message m Eject the diskette from the diskette drive then press ENTER 70 Troubleshooting Internet You cannot connect to the Internet m Ifyou are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 10 to make sure that the connections have been made correctly OR I
53. m magnetic fields Magnetic fields can erase data on both diskettes and hard drives Avoid subjecting your computer to extreme temperature changes Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in extremely expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms Do not block the ventilation fan When storing your computer for an extended period of time unplug AC power Updating Windows Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer To run Windows Update 1 Connect to the Internet 2 Click Start All Programs then click Windows Update 3 Click Scan for Available Updates For more information about Windows Update click Start then click Help and Support 9 Help and Support Type the keyword Windows Update in the HelpSpot Search box Search E3 then click the arrow 43 Chapter 5 Maintai
54. n means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas 99 Appendix A Safety Regulatory and Legal Information To avoid electrical shock or equipment malfunction do not attempt to Warning n make electrical ground connections by yourself
55. n off your computer m Weara grounding wrist strap available at most electronics stores and attach it to a bare metal part of your computer Warning n m Touch a bare metal surface on the back of the computer To prevent risk of electric shock do not insert any object into the vent holes of the power supply m Unplug the power cord and the modem and network cables Before working with computer components follow these guidelines m Avoid static causing surfaces such as carpeted floors plastic and packing foam m Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection m Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface 53 Chapter 5 Maintaining Your Computer Opening the case Your computer case provides easy access to internal components turn off your computer then unplug the power cord modem cable To avoid exposure to dangerous electrical voltages and moving parts Warning D and network cable before opening the case Removing the side panel To remove the side panel 1 Follow the instructions in Preventing static electricity discharge on page 53 2 Shut down your computer then disconnect the power co
56. n that came with your Ethernet card Reseat the card For more information about opening your computer case see Opening the case on page 54 For more information about your Ethernet card see the documentation that came with your Ethernet card Your Ethernet network is running slower than you expect If your Ethernet network is running slower than you expect check the speed of each Ethernet component For best results all Ethernet components should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network running at the slowest component speed 93 Chapter 7 Networking Your Computer 94 www gateway com Appendix A Safety Regulatory and Legal Information e Safety information e Regulatory statements e Notices 95 Appendix A Safety Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed f Always follow these instructions to help guard against personal injury Warning n and damage to your Gateway system Setting up your system Read and follow all instructions marked on th
57. ng your router be sure the model includes everything your Tips amp Tricks ey network needs including Internet security features such as a firewall to protect your network from unwanted intruders 4 port switch to eliminate the need for additional network hardware DHCP server dynamic IP address assignment to automatically configure network and IP addresses Determining if an Ethernet is already installed on your computers To determine if Ethernet is already installed on your computer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click System click the Hardware tab then click Device Manager The Device Manager window opens 3 Click the plus in front of Network adapters The Ethernet device installed in your computer is listed If one is not listed you must install one Creating an Ethernet network Installing Ethernet cards and drivers After you have determined the type of Ethernet you are using for your network you need to install Ethernet cards and drivers on the computers that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentation that comes with your Ethernet cards for instructions on installing the card and any required drivers 84 Creating an Ethernet network
58. ning Your Computer Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer then spreads from one computer to another Viruses can damage data or cause your computer to malfunction Some viruses go undetected for a period of time because they are activated on a certain date Protect your computer from a virus by Registering your copy of Norton Internet Security and subscribing to the virus definition update service You received a free limited time subscription to the Norton Internet Security service when you purchased your computer Using the Norton Internet Security program to check files and programs that are attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating the Norton Internet Security program to protect against the latest viruses Making sure the Windows Security Center is configured to provide you with the highest level of protection For more information about modifying security settings see Tips amp Tricks ey Modifying Security Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation click Start then click Hel
59. nnect to a cable or DSL modem or to an Ethernet network Your computer is equipped with a built in Ethernet port Important For information about setting up a wired or wireless Ethernet network see Networking Your Computer on page 81 To connect to an Ethernet network 1 Insert one end of the network cable into the network jack Su on the back of your computer 2 Insert theother end of the network cable into a cable modem DSL modem or Ethernet jack 33 Chapter 3 Getting Started Installing a printer scanner or other peripheral device Before you install a printer scanner or other peripheral device see the device documentation and installation instructions Important n Your computer has one or more of the following ports IEEE 1394 also known as Firewire Or i Link Universal Serial Bus USB serial and parallel You use these ports to connect peripheral devices such as printers scanners and digital cameras to your computer For more information about port locations Checking Out Your Gateway Computer on page 7 IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time
60. olume Increase the volume Turn off all sound Opens the My Documents folder Open online help Open your e mail program Open online search Open your Web browser www gateway com 29 Chapter 3 Getting Started Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer To adjust the overall volume level using hardware controls m If you are using external speakers turn the knob on the front of the speakers OR If you have a multi function keyboard use the mute and volume control buttons For more information see Special function buttons on page 29 Adjusting the Volume in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation For instructions on how to adjust the volume in Windows see Tips amp Tricks ey 30 Configuring the audio jacks Configuring the audio jacks If the back of your computer has six audio jacks five of the jacks are universal jacks which use a round mini jack connector and one of the jacks is an S PDIF digital audio connector for optical cable The five universal jacks can be used for more than one purpose For example the blue jack on the computer can be a stereo in jack or a stereo out jack For more information on how each jack can be used see Back on page 10 To use the universal audio
61. omputer name must be unique on your network All numeric computer names are not allowed Names must contain some letters 6 Type a name for your workgroup in the Workgroup box Use a workgroup name of up to 15 characters with no blank spaces The workgroup name must be the same for all computers in your network workgroup and the name must be different than any computer name on your network 7 Click OK to close the Computer Name Changes dialog box 85 Chapter 7 Networking Your Computer Configuring the TCP IP protocol A networking protocol is a language computers use to talk to each other One of several available protocols must be set up on each computer you plan to use on your network We recommend you use the Transmission Control Protocol Internet Protocol TCP IP which is widely accepted and compatible for local area networks LANs as well as for Internet communications When networking is set up in Windows XP TCP IP is automatically installed as the default protocol Terms you should know DHCP Dynamic Host Configuration Protocol DHCP lets a router temporarily assign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask is a number that identifies what subnetwork the computer is located on This number will be the same on all computers on a home network Using a DHCP server In order to use t
62. on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to usea computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certificatio
63. on your computer make sure that this switch is in the correct position for the correct power available The switch is preset at the factory with the correct voltage for your area In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this when your computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to 230 If the back of your computer has five audio jacks this jack is user configurable for one of the following Stereo in plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out plug your side left and right speakers into this jack If the back of your computer has three audio jacks this jack is the audio input line in jack Plug an external audio input source such as a stereo into this jack so you can record sound on your computer For information on configuring this jack see Configuring the audio jacks on page 31 Chapter 2 Checking Out Your Gateway Computer 12 Component Headphone analog speakers jack green OR Front speakers jack Microphone jack red or pink Back speaker jack black optional Center subwoofer jack orange optional S PDIF audio jack
64. onally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation If errors are detected and corrected try using the diskette again You see a Access Denied or Write protect error message Move the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full Delete unnecessary files on the diskette and try again Make sure that the diskette you are using is IBM compatible Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Troubleshooting You see a Disk is full error message m Delete unnecessary files on the diskette m Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive m Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation You see a Non system disk or Disk error error message m Eject the diskette from the diskette drive then press ENTER m Make sure that the diskette you are using is IBM compatible The diske
65. oor when you use the keyboard and mouse If the desk is not adjustable or is too tall consider using a keyboard drawer Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Setting up your computer and computer accessories Set up the monitor so the top is no higher than eye level the monitor controls are within reach and the screen is tilted to be perpendicular to your line of sight Place your keyboard and mouse at a comfortable distance You should be able to reach them without stretching Set paper holders at the same height and distance as the monitor Sitting at your computer Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type Do not slouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work Take breaks to stand and stretch your legs Avoid twisting your torso or neck 21 Chapter 3 Getting Star
66. p and Support Type the keyword viruses For more information about protecting your computer against viruses Help and Support 9 44 in the Search box search E then click the arrow Protecting your computer from viruses To scan for viruses 1 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens Norton Internet ms uS Dear Status OK o NNNM Outbreak Alert Statistics Subscription Status User Accounts vororinternet Security S Norton Internet Um ne Sn Internet Security www gateway com 45 Chapter 5 Maintaining Your Computer 3 Click Scan for Viruses S Norton Internet Security E EJ Norton Internet Security Scan for Viruses Norton AntiVirus Gick an item to launch a scan Statys Scan for Viruses Reports Scan al floppy disks Norton AntiSpam t Scan drives San folders Scan files w Internet Security 4 Click the type of scan you want to make in the Scan for Viruses area Q8 To remove a virus 1 If Norton Internet Security finds a virus follow all on screen instructions to remove the virus 2 Turn off your computer and leave it off for at least 30 seconds 3 Turn on your computer and rescan for the virus To update Norton Internet Security You received a free limited time subscription to the Norton Internet Important n Security service when you
67. pport For more information about changing the screen resolution click Help and Support 9 Type the keyword screen resolution in the Search box Search 5 then click the arrow The computer is running but there is no picture Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the video port on the back of your computer Check the cable for bent or damaged pins Reinstall the device driver Connect a monitor that you know works to your computer The coloris not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity 76 Troubleshooting Make sure that m Non shielded speakers are not placed too close to the monitor m Themonitor is not positioned too close to another monitor electric fan fluorescent light metal shelf or laser printer m You demagnetize the screen using the monitor s degauss feature For more information on degauss see your monitor s documentation There is a horizontal line or wire visible across the monitor screen Your monitor may use a thin damper wire located approximately 1 3 of the way down from the upper screen edge and 1 3 of the way up from the lower screen edge to stabilize the internal aperture grille These wires are most obvious
68. puter With a recordable CD or DVD drive you can free up hard drive space by backing up files then removing them from your hard drive Writable CDs can hold as much as 700 MB of data Single layer writable DVDs can hold as much as 4700 MB of data Dual layer writable DVDs hold as much as 8500 MB of data For more information about using recordable drives see Creating CDs and DVDs on page 40 If you need to back up your entire system you probably need a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to store data Tape drive cartridges can store 2 GB 20 GB 40 GB 130 GB or more of data If you want to increase your internal storage space try replacing your existing hard drive with a larger drive USB flash drive Use a USB flash drive for storing files or transferring files to another computer Accessories Uninterruptible power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly A UPS may also provide protection from power surges 17 Chapter 2 Checking Out Your Gateway Computer 18 www gateway com Chapter 3 Getting Started Using your computer safely Protecting your computer from power source problems Turning your computer on and off e Adjusting the
69. r 27 28 cards troubleshooting add in card 66 case closing 57 opening 54 CD cleaning 50 controlling play with keyboard 29 inserting 39 playing audio 40 recording 40 troubleshooting 66 CD drive identifying 38 locating drive 8 troubleshooting 66 using 38 Certificate of Authenticity 14 cleaning audio CD 50 case 48 CD 50 computer exterior 48 computer screen 48 DVD 50 keyboard 48 mouse 49 screen 48 closing computer case 57 front bezel 58 unresponsive program 26 computers naming 85 configuring audio jacks 31 router 90 speakers 31 TCP IP protocol 86 connecting modem 32 PS 2 keyboard 12 PS 2 mouse 12 to Ethernet network 11 33 to Internet 11 to network 11 33 103 connections audio in 11 back speaker 12 center speaker 12 digital audio 12 digital camera 9 12 34 digital video camera 9 11 34 Ethernet 11 33 external audio 11 12 external speakers 12 Firewire 9 11 34 front speaker 12 headphone 12 i Link 9 11 34 IEEE 1394 9 11 34 keyboard 9 12 line in 11 12 line out 12 microphone 9 12 modem 13 32 monitor 12 mouse 9 12 network 11 33 optical cable 12 parallel 11 power 10 power cord 10 printer 9 11 12 PS 2 keyboard 12 PS 2 mouse 12 rear speakers 10 S PDIF 12 scanner 9 12 serial 12 side speaker 11 subwoofer 12 S Video TV out 11 telephone 11 TOSLINK 12 universal 31 80 USB 9 12 video camera 9 11 Zip drive 9 12 D default printer 79 104 DHCP 86 digital camera locatin
70. r begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy To clean your optical mouse m Wipe the bottom of the mouse with a damp lint free cloth To clean your trackball mouse 1 Turn the mouse upside down 2 Rotate the retaining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth www gateway com 49 Chapter 5 Maintaining Your Computer 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made especially for the purpose 50 www gateway com Restoring your system Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or change a setting in the Control Panel you may need to use Microsoft System Restore to restore the computer to an earlier configuration To run Microsoft System Restore 1 Click Start All Programs Accessories System Tools then click System Restore 2 Follow the on screen instructions For more information about System Restore click Start then click Help and Support 9 Help and Support Type the keyword Syste
71. r solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the Keys If you spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the monitor and can be scratched or damaged by abrasive or ammonia based A flat panel display or LCD screen is made of specially coated glass Caution A glass cleaners 48 Cleaning your computer To clean an LCD or flat panel display monitor use a soft cloth and water to clean the LCD screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth To clean a CRT monitor use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If the mouse pointe
72. r will not turn on Make sure that the printer is online Many printers have an online offline button that you may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print Check the cable between the printer and your computer Make sure that it is connected to the correct port Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online Check the cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware Click Double click the Printers and Faxes icon The Printers and Faxes window opens Right click the name of the printer you want to be the default printer then click Set as Default Printer Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message Make sure that the printer is not set to work offline To make sure that the printer is not set to work offline 1 2 Click Start then click Control Panel The Control Panel window opens If
73. rd and modem network and all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the thumbscrew from the side panel cover For the location of the thumbscrew see Back on page 10 5 Lift the cover release lever 54 www gateway com Opening the case 6 Swing the side panel away from the computer then lift the panel away from the computer www gateway com 55 Chapter 5 Maintaining Your Computer Removing the front bezel gt To remove the front bezel m Position the computer where you can grasp the front bottom edge of the bezel then pull the bezel out and away from the case 56 www gateway com Closing the case Closing the case Replacing the side panel P To replace the side panel 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the panel tabs into the bottom case notches then swing the side panel toward the top of the computer to secure it into place 3 Replace the side panel thumbscrew 4 Reconnect the cables and power cord 57 Chapter 5 Maintaining Your Computer Replacing the front bezel To replace the front bezel 1 Align the latch pins with the computer latch holes 2 Press the bezel firmly into place 58 www gateway com Installing memory Installing memory When you upgrade the computer memory make sure that you install
74. rewall software on your desktop computer Turn off all of the devices then power them back on Refer to your router s or access point s troubleshooting information Contact your Internet service provider Troubleshooting Your Ethernet network Troubleshooting Your Ethernet network You cannot see the other computers on your network Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a router Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router Make sure that all computers on your network have the same workgroup name Make sure that all computers are using the same Subnet Mask If you assigned IP addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an add in Ethernet card Shut down and restart your computer Make sure that you have installed the required software For more information see the documentatio
75. s The voltage selection for your location is typically set at the factory Use the power selection switch on the back of your computer to set the power supply to 115V or 230V To verify that your system has the correct setting for your environment check the voltage selection switch If you set the voltage selection switch incorrectly your system will be Caution A damaged Make sure this switch is set correctly for your location before turning on your computer In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this when your computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to 230 Working safely To set the voltage selection switch m Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position Voltage selection switch M lt www gateway com 23 Chapter 3 Getting Started Starting your computer To start your computer 1 Connect the monitor keyboard and mouse to your computer See the setup poster for setup instructions 2 Turn on your computer 3d you are starting your computer for the first time follow the on screen instructions to set up your computer computer uses a powerful processor whi
76. selee hme 48 Cleaning the exterior lliiillesslseles rh 48 Cleaning the keyboard 0 000 cece tte 48 Cleaning the monitor 0 0 ttt ete ee 48 Cleaning the mouse 0 00 cee 49 Cleaning CDs or DVDs 0 cette ee 50 Restoring your system escria n pi aai a a a Kaa eee ae 51 Microsoft System Restore 2 00 eee 51 Reinstalling programs and drivers 0 cee eee 51 Restoring your computer to the original configuration solliin 52 Preventing static electricity discharge 0 eee ee 53 Opening the case 0 0 2 54 Removing the side panel 0 cece eee ee 54 Removing the front bezel liliis en 56 Closing the Case xenon Er dr ee ee T EUR D E me e E Rum t 57 Replacing the side panel lssesseleleeee eh 57 Replacing the front bezel lsssieeseleleee eh 58 Installing memory seeeeeeeeee eee eee 59 Replacing the system battery unaua cette 61 Troubleshootind ceo EC ume d UE EG EE du atate ERE E 63 safety guidelines sv qran dwersiode Beaten Seed eled nein sy cuv a kes een tateed ay 64 First Steps wc ccc rr ere Rude ites be Pe a dea n e Red Ea eed eee ws 65 Troubleshooting 5 eek aS el RR et ER EE PN A C E 66 Add in cards sere e E Ese cedit eed gere eg dp ERR e 66 AUGlQ etti de ure up tea eU a OREL I IRSE eke vel EOT E Gu EUR E GG ete Setar 66 CD or DVD drives sss imeem nave peed ee RE bee eR a bd a 66 COMPU
77. shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000Fax 605 232 2023 Product Gateway E 6500 This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation void the FCC compliance and negate your authority to operate the Changes or modifications not expressly approved by Gateway could Caution N product California Proposition 65 Warning This product contains chemicals including lead known to the State Warning n of California to cause cancer birth defects or reproductive harm Telecommunications per Part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company 98 A telephone line cord with a modular plug is required for use with this device
78. ted Avoiding discomfort and injury from repetitive strain m Vary your activities to avoid excessive repetition m Take breaks to change your position stretch your muscles and relieve your eyes m Find ways to break up the work day and schedule a variety of tasks Protecting from power source problems During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer High voltages can enter your computer through both the power cord Warning n and the modem connection Protect your computer by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally Checking the voltage selection 22 A power supply is integrated into your computer to provide power to the system board add in cards and peripheral device
79. ter display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy If you have an optical mouse clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris If you have a trackball mouse see Cleaning the mouse on page 49 Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see Networking Your Computer on page 81 click Help and Support For more information about network troubleshooting click Start then Help and Support 9 Type the keyword network troubleshooting in the Search box Search 3 then click the arrow Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off then retype the password Power 78 Your computer will not turn on m Make sure that your power cord is connected correctly to your computer m If your computer is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on m Make sure that the power cord is free from cuts or damage Replace any damaged cables Printer Troubleshooting The printe
80. the correct type of memory module for your computer Your computer uses DIMM memory P To install or replace DIMM memory 1 Remove the side panel by following the instructions in Removing the side panel on page 54 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system board Chapter 5 Maintaining Your Computer 60 4 O If you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click Replace the side panel by following the instructions in Replacing the side panel on page 57 Return your computer to its upright position Reconnect the cables and the power cord Turn on your computer Windows starts and the Windows desktop appears Click Start Control Panel then click Performance and Maintenance if in Category view Click Double click System The amount of memory in your computer is shown at the bottom of the
81. the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple Ss steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling n some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area f you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in
82. tificate of Authenticity 14 modem cable 83 89 connecting 32 DSL 83 89 jack 13 32 protecting from power surge 22 troubleshooting 73 monitor cleaning 48 port 12 troubleshooting 76 mouse cleaning 49 PS 2 port 12 troubleshooting 77 USB port 9 12 Multifunction keyboard 28 features 29 multimedia adjusting volume 30 playing DVD 40 using DVD drive 38 using Windows Media Player 40 muting sound 29 30 My Documents button 29 N name computer 85 domain 91 router 91 workgroup 85 naming computers 85 workgroup 85 navigation keys 27 28 network jack 33 testing 92 troubleshooting 78 93 network jack 11 next button 29 Norton Internet Security 44 numeric keypad 27 28 indicator 27 28 O online help 3 5 button 29 online search button 29 opening computer case 54 front bezel 56 P Pad Lock indicator 27 28 parallel port 11 password 78 peripheral devices 34 play button 29 playing audio CD 40 DVD 40 Plug and Play devices IEEE 1394 support for 34 USB support for 34 ports See connections power button 9 connector 10 Hibernate mode 9 indicator 9 source problems 22 Standby Resume 9 troubleshooting 78 turning off computer 25 turning on computer 24 power button 9 previous button 29 printer default 79 inkjet 16 installing 34 laser 16 parallel port 11 troubleshooting 79 USB port 9 12 programming My Documents button 29 shortcut buttons 29 programs closing unresponsive 26 PS 2
83. tly To check the dialing properties 1 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware Click Double click the Phone and Modem Options icon then click the Dialing Rules tab Click the location from which you are dialing then click Edit Make sure that all settings are correct Help and Support For more information about dialing properties click Start then click Help and Support 9 Type the keyword dialing in the Search box search g then click the arrow 73 Chapter 6 Troubleshooting 74 Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone
84. tte drive LED is lit continuously m Remove the diskette from the drive If the light stays on try restarting your computer DVD drives See CD or DVD drives on page 66 File management A file was accidentally deleted If a file was deleted while holding down the SHIFT key the file cannot be restored To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If the Recycle Bin was emptied before you try to restore a file the file cannot be restored For more information about restoring deleted files click Start then Help and Support 9 click Help and Support Type the keyword System Restore in the Search box Search E then click the arrow 69 Chapter 6 Troubleshooting Hard drive You see an Insufficient disk space error message m Delete unnecessary files from the hard drive using Disk Cleanup For instructions on deleting unnecessary files see Using Disk Cleanup in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation m Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Caution A m Save your files to another drive If the hard drive is full copy any files not regularly used to backup media then delete the
85. vide an easy way to transfer files between computers if both computers have internal Zip drives or if you have one external portable Zip drive Zip disk slot Eject button To use a Zip disk 1 Insert the Zip disk into the Zip drive with the label facing up 2 To access a file on the Zip disk click Start then click My Computer Double click the drive letter for example the B drive then double click the file name 3 To remove the Zip disk press the eject button www gateway com 37 Chapter 4 Using Drives and Ports Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features Identifying drive types Your Gateway computer may contain one of the following drive types Look on the front of the drive for one or more of the following logos If your drive has this logo aise aise ReWritable disc DVD BEES ROM ND ROM DVD ReWritable RW R 38 This is your drive type CD drive CD RW drive DVD CD RW drive DVD drive DVD RW DVD R RW drive Use your drive for Installing programs playing audio CDs and accessing data Installing programs playing audio CDs accessing data and creating CDs Installing programs playing audio CDs accessing data creating CDs and playing DVDs Installing programs playing audio CDs playing DVDs and accessing data Installing programs playing audio CDs playing DVDs accessing
86. wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service to fix the original line Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support See if the modem works with a different communications program The problem may be with just one program Review the troubleshooting information under Internet on page 71 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your computer has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your computer has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem Current fax technology only supports a maximum
87. wba i cee m hn 92 Troubleshooting Your Ethernet network 0 0 00 c ee eee 93 A Safety Regulatory and Legal Information 95 www gateway com Chapter 1 Getting Help Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help Contacting Gateway Chapter 1 Getting Help Thank you for purchasing our computer You have made an excellent decision choosing Gateway We are sure that you will be pleased with the outstanding quality reliability and performance of your new computer Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible Please read this manual carefully to familiarize yourself with our range of services and support We have highlighted some basic care and safety information to help you keep your computer in good operating condition Gateway stands behind our value proposition to our customers to provide best of class service and support in addition to high quality brand name components at affordable prices If you ever have a problem our knowledgeable dedicated customer service department will provide you with fast considerate service We sincerely hope that you will receive the utmost satisfaction and enjoyment from your new Gateway computer for years to come Thanks again from all of us at Gateway He
88. y assign IP addresses to each computer or network device 82 Introduction to Networking Example router based Ethernet network The following is an example of an Ethernet network The network is made up of a router a cable or DSL modem your computers and cables connecting each of these components The router is the central control point for the network Attached to the router are all of your computers or Ethernet ready devices Also connected to the router is a cable or DSL modem that provides access to the Internet Cable DSL modem b Router Ethernet network connect an access point to the router or use a router that has a built in access point such as the Linksys wireless access point router with 4 port switch To add the ability to access a wireless Ethernet network to your wired Tips amp Tricks ey Equipment you need for a router based Ethernet network For an Ethernet network you need m Two or more computers with Ethernet jacks m One router m One broadband Internet connection optional m Ethernet cables connecting all of the network equipment Chapter 7 Networking Your Computer Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 or Gigabit Ethernet 1000 Mbps or 10 100 1000 A mixture of components rated at different speeds will result in your network running at the speed For best results all Ethernet components should be either standard Important n of the slowest rated component When buyi
89. y is facing up then press the battery into the socket until it snaps into place Replace the side panel by following the instructions in Replacing the side panel on page 57 Reconnect all external cables and the power cord Turn on your computer Open the BIOS Setup utility In the BIOS Setup utility restore any settings that you wrote down in Step 3 Save all your settings and exit the BIOS Setup utility Chapter 6 Troubleshooting Troubleshooting typical hardware and software problems 63 Chapter 6 Troubleshooting Safety guidelines 64 While troubleshooting your computer follow these safety guidelines m Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected m Make sure that you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 53 To avoid bodily injury do not attempt to troubleshoot your computer Warning n problem if Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician First steps First steps If you have problems with your computer try these things first Make sure that the power cord is connected to your computer and
90. your Control Panel is in Category View click Printers and Other Hardware Click Double click the Printers and Faxes icon The Printers and Faxes window opens 79 Chapter 6 Troubleshooting 3 Right click the name of the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark For more information about printer troubleshooting click Start then Help and Support 9 click Help and Support Type the keyword printer troubleshooter in the Search box Search 3 then click the arrow m Wait until files have been printed before sending additional files to the printer m If you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the speakers m Make sure that the speakers are turned on m Make sure that the volume controls are turned up For more information see Adjusting the volume on page 30 m Make sure that mute controls are turned off For more information see Adjusting the volume on page 30 m Ifyou are using external speakers see the speaker setup poster to check your speaker
91. your specifications For more information about your computer such as memory size memory type and hard drive size visit Gateway s Support page at support gateway com The Support page also has links to additional Gateway documentation and detailed specifications a Gateway Support Microsoft Internet Explorer File Edit View Favorites Tools Help el c2 x a A JO search Sy Favorites QI reda A xw wi dm E a 3 Address a http j support gateway com support default asp x Go Links Google x e search web o 4 380blocked E EJ Options b View Cart At Home At Work Order Status Upgrade with Sales Support Site Map Help S Gateway T8 Take a Survey Addto My Quick Links 24 E mail This Page SUPPORT HOME PRODUCT SUPPORT DOWNLOADS CONTACT US ACCOUNT INFO PC TOOLS Q Search Support S U P P 0 RT Need to upgrade your Gateway product Click Here Step 1 Select your Gateway product category gt All Products W 5 E A S Computers Digital Cameras DVD Players Home Theater MP3 Players Projectors Televisions Wireless Step 2 Select one of the support options below My Support Gateway Recommended Select Your Product Model Enter your PC serial number to access personalized support for Select a product model to locate support information about a specific your Gateway computer Save time by accessing downloads computer model Gateway offers FAQs installation instructions support documents an

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