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Gateway ALR 7300 User's Manual

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1. Total DIMM Socket 1 DIMM Socket 2 DIMM Socket 3 DIMM Socket 4 Memory Type Size Type Size Type Size Type Size 384 MB 16x 72 128 16x 128 16 x72 128 MB 72 MB MB 384 MB 32x72 256 16x 128 MB 72 MB 512 MB 16x72 128 16x 128 16 x72 128 16 x 72 128MB MB 72 MB MB 512 MB 32x72 256 16x 128 8x72 64 MB 8x72 64 MB MB 72 MB 512 MB 32x72 256 16x 128 16 x72 128 MB 72 MB MB 512 MB 32x72 256 32 x 256 MB 72 MB 512 MB 64x72 512 MB 576 MB 64x 72 512 8x72 64MB MB 704 MB 64x 72 512 16x 128 8x72 64 MB MB 72 MB 960 MB 64x72 512 32 x 256 16 x72 128 8x 72 64 MB MB 72 MB MB 1 GB 32x72 256 32 x 256 32 x 72 256 32 x 72 256 MB MB 72 MB MB 1 5 GB 64x72 512 64 x 512 32 x72 256 32 x 72 256 MB MB 72 MB MB 2GB 64x 72 512 64 x 512 64 x72 512 64 x 72 512 MB MB 72 MB MB Reference Data 115 American Users C v Caution The Federal Communications Commission warns users that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Canadian Users Regulatory compliance statements FCC Notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference i
2. F1 Help tt Select Item Change Values F9 Setup Defaults ESC Exit Select Menu ENTER Select gt Sub Menu F10 Save and Exit Figure 50 Exit Menu Screen e Exit Saving Changes exits BIOS Setup and saves the changes you have entered in the CMOS The next time you boot the system the BIOS configures your system using the new settings e Exit Discarding Changes exits BIOS Setup and discards the settings you have entered The next time you boot the system the BIOS configures your system using the old settings e Load Setup Defaults displays the setup defaults in cases where the settings have been corrupted or incorrectly modified Press F1 to resume the boot or F2 to run BIOS Setup with the ROM default values already loaded into the menus e Discard Changes restores the CMOS settings previously entered not the default values and discards the changes entered in the current session without exiting the BIOS Setup e Save Changes saves the changes you have made during the current session without exiting Setup Maintaining and Troubleshooting the Gateway ALR 7300 Server Updating the BIOS Flash memory simplifies distributing BIOS upgrades If you need a new version of the BIOS you can download the BIOS update from the Technical Support web site and install the new version from a disk To Update the BIOS 1 2 10 11 Enter BIOS Setup by pressing F2 when prompted during startup Write down the sett
3. cceeseeeeeeees 23 System board components The system board functions as the main interface between the processor memory and peripherals See the table below for the key to Figure 7 O Oo000000 OO oe AQ OOOO O Figure 7 System Board Chassis fan 1 connector Power connector Supplemental power connector Soft power connector Power supply power fault connector Auxiliary power supply connector Chassis fan 2 connector Iron mooWv gt Primary IDE connector Secondary IDE connector 12 Maintaining and Troubleshooting the Gateway ALR 7300 Server Diskette drive connector SHM Mode connector Front panel connector Reset connector External hard drive connector Hard drive LED connector Server management connector IO feature connector User NMI connector EDC reset connector Chassis fan 3 connector Cover intrusion switch connector Speaker connector N lt xX Z lt C OVOZ RCG AA AB AC AD AE AF AG AH Al AJ AK AL External boot ROM connector External I C connector SCSI B connector SCSI A connector Clear CMOS jumper Battery ISA slot 1 shared with secondary PCI slot 4 Secondary PCI slot 4 shared with ISA slot 1 Secondary PCI slot 3 RAIDport slot Secondary PCI slot 2 Secondary PCI slot 1 Prima
4. Troubleshooting 97 Error messages The following table lists common error messages that may be displayed on your monitor These messages often indicate procedural errors such as an incorrect keystroke or a write protected disk Some messages however may indicate a problem that requires you to consult the troubleshooting section of this manual Error Message Solutions Access denied Try saving to a new file or disk Move the write protection tab over the hole on the back of the disk Bad command or file name Make certain you entered the right command Verify the specified drive and try it again If you are trying to exit MS DOS to return to Windows type exit and press Enter Base memory xxx expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Enter BIOS Setup and verify the values CD ROM is not See The CD ROM drive is not recognized by recognized the system on page 88 Data error Run ScanDisk on the reported disk Decreasing available memory Your BIOS configuration is incorrect Enter BIOS Setup and verify the values Diskette drive is not recognized See The diskette drive is not recognized by the system on page 91 Diskette drive 0 seek to track 0 failed Enter BIOS Setup and verify the diskette drive parameters Check the diskette drive cables
5. See Memory errors were detected during system start up on page 89 Memory size error Enter BIOS Setup and save the memory configuration Non system disk or disk error Eject the diskette and press Enter If the diskette is bootable check it for errors Not enough memory Close all programs that are not currently in use Print queue is full Wait until the current print job has completed before sending another print job If you receive this error often you need to add memory to the printer Printer is out of paper Add paper to the printer Make certain the printer is online Required parameter missing Make certain you entered the right command If you are trying to exit MS DOS to return to Windows type exit and press Enter Syntax error Make certain you entered the right command If you are trying to exit MS DOS to return to Windows type exit and press Enter Time and date not set Enter BIOS Setup to set the system date and time Write protect error Move the write protection tab over the hole on the back of the diskette Maintaining and Troubleshooting the Gateway ALR 7300 Server Reference Data Acronyms and abbreviations cccceseeeeeees 102 Terms and definitions ceecceseeeseseeeeeeeeeees 106 Specificatii Sonninen aaee 109 Memory MAP i osrrnr neaei 110 VO Ma i a n EEE AAE 111 IRO USATE orian A R eens 112 DMA M
6. Setting the jumpers on page 33 Close the case as described in Closing the system on page 8 Reconnect the power cord and turn on the system Installing Components 29 Installing a second processor The system is compatible with Intel Pentium II Xeon processors You can either upgrade the existing Pentium II Xeon processor or install a second processor of the same speed as the original processor When adding a processor order a Pentium II Xeon processor upgrade kit The kit includes the processor a heat sink and aVRM It is critical that a heat sink be installed on each Pentium II Xeon processor The processor overheats and fails if it is not cooled sufficiently The heat sink provided with the processor on the system provides all necessary cooling for the processor For the latest details on the availability of the upgrade kits contact one of the sources listed in the Assistance Resources document To Install a Second Processor 1 Turn off the system and disconnect the power cord 2 Open the case Opening the system on page 3 observing the static electricity precautions in Static electricity precautions on page 2 3 Remove the lock bar from the processor supports as shown in Figure 11 on page 27 4 Remove the Terminator Card from the system board see Figure 14 30 Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 14 Removing the Terminator Card 5
7. cccseccsseseseesescseseeeeseeseeeeeseeeeecseeeceeneeaeaees 8 Replacing th bezel idiin iiai 9 Replacing the side patel ee eceeseseseeseseeseceseneseeeeseeeeaeeeeceeneees 10 COMPONEMIS aes Aii cs neta aE a Beene Saves 11 System board components ccccccscesesseseseeeeeceeseeeeeceeseeeeseeeeaeeeeeteeeeees 12 CHASSIS PANS 2 n A AEA AE ete Cotta ete Aes 14 Power COMNECtOTS eenn nals ieltedesse tied devas AES 14 Drive controllers and connectors cccececsesseeceseesceseeseceeseeseenees 15 Front panel connectors 0 ceeccceecesesceseseeeseseeseseeeceeneeeseseeeseeseeeeeees 16 Server management Connectors eeeeceeseeceeeeeeeeeteeeeeeeeeeeteeees 18 System JUMPCLS wis ceeceecevadyeceuhecevinieseseshovehivnd a i eiia 19 J20 feature ConnectoT onionenn a 19 Battery secate nna RENEE ETER 19 Expansion Slots a er a E a A E A 20 CORZO 1o O 0 00 cceesesscssesecsesecessesscssesececessesecsseeceacesessesseesseasenes 20 Processor SUDSYStOM ceccecscesesesseseseeeeseecseseeeceeaeeeseeeseeeseeeseeees 21 KODO renaren neti E endian 22 Quick Hot swap RAID cage s ssssessssessssesesessesesestsssrsesesessesesesessessstete 22 SCSI backplane components 0 cccccesesesesseseseeeeeesceeeeeeeaeeesaeseeeeeeeenes 23 Installing Components sacscec ass eecteeeientestaateatien cee Retetebens 25 Replacing the processor cccccscssssesseseseesescsecceeeecsescesesceeeeseseeeeeneneees 26 Contents i Installing a
8. Insufficient disk space Check the free space on the disk volume If the volume is full or almost full remove unnecessary files Invalid configuration information Enter BIOS Setup and verify the values Invalid password Enter your password again making certain to enter it correctly If you do not know the password you may need to reinstall the software you are trying to access Startup passwords are stored in BIOS If this password has been set and is unknown you may be able to reset the password via system board jumper settings See System jumpers on page 19 for more information Keyboard clock line failure Try a working keyboard Make certain the keyboard is compatible with the system You may have to change the switch setting to AT Replace the system board Keyboard controller failure Try a working keyboard Make certain the keyboard is compatible with the system You may have to change the switch setting to AT Replace the system board Troubleshooting 99 100 Error Message Solutions Keyboard not detected See The keyboard doesn t work on page 94 Turn off the system and check the keyboard cable Keyboard stuck key failure Remove any objects that may be resting on the keyboard and then restart the system Check for sticky keys Clean the keyboard if necessary Memory errors were detected while the system powered up
9. The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position The video card is not seated correctly Open the system and reseat the video card This possibility is only valid for systems that include an add in video controller The video card is not compatible with the system PCI video cards must be compatible with the system This possibility is only valid for systems that include an add in video controller Troubleshooting 95 96 The text on the display is dim or difficult to read Probable Cause Solution The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs until the text becomes clear Sunlight is glaring off the display Position the monitor away from the sun or window The monitor may be old Replace the monitor The color monitor displays everything in black and white Probable Cause Solution The system was turned on before the monitor Make certain the monitor is turned on and then restart the system The display type is set incorrectly From the Control Panel window Start Settings Control Panel double click Display set the display to the appropriate monitor type and then reboot the system The displayed characters are garbled Probable Cause Solution The video cable is Che
10. Enabled Mode ECP Base I O Address 378 Interrupt IRQ7 DMA Channel DMA1 Floppy Disk Controller Enabled Base I O Address Primary F1 Help tt Select Item Change Values F9 Setup Defaults ESC Exit Select Menu ENTER Select gt Sub Menu F10 Save and Exit Figure 45 Peripheral Configuration Screen e Serial Port A allows you to set the characteristics of serial port A Options include Enabled Disabled and Auto Base I O Address displays the base I O address for integrated Serial Port A Using the or key displays the optional addresses available Interrupt displays the current interrupt for integrated Serial Port A Using the or key displays the optional interrupts available Serial Port B allows you to set the characteristics of serial port B Options include Enabled Disabled and Auto e Base I O Address displays the base I O address for integrated Serial Port B Using the or key displays the optional addresses available 72 Maintaining and Troubleshooting the Gateway ALR 7300 Server Interrupt displays the current interrupt for integrated Serial Port B Using the or key displays the optional interrupts available Parallel Port allows you to set the characteristics of the integrated parallel port Options include Enabled Disabled Auto and OS Controlled Mode displays the current parallel port mode Options include ECP Extended Capabilities Port Bi
11. Maintaining and Troubleshooting the Gateway ALR 7300 Server Notices Copyright 1998 Gateway 2000 Inc All Rights Reserved 610 Gateway Drive N Sioux City SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway 2000 The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway 2000 may improve and or change products described in this publication at any time Due to continuing system improvements Gateway 2000 is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway 2000 web site at www gateway com In no event will Gateway 2000 be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments AnyKey black and white spot design CrystalScan Destination EZ Pad EZ Point Field Mouse Solo TelePath Vivitro
12. 32 MB 64 MB 128 MB 256 MB and 512 MB DIMMs in any combination bank or order to expand the SDRAM up to 2 GB 114 Maintaining and Troubleshooting the Gateway ALR 7300 Server DIMM configurations Refer to the following table to configure the system random access memory RAM Total DIMM Socket 1 DIMM Socket 2 DIMM Socket 3 DIMM Socket 4 Memory Type Size Type Size Type Size Type Size 64 MB 2x72 16 MB 2x72 16MB 2x72 16 MB 2x72 16 MB 64 MB 4x72 32MB 4x72 32MB 64 MB 4x72 32MB 2x72 16MB 2xx72 16 MB E 64 MB 8x72 64 MB 96 MB 8x72 64MB 4x72 32MB 96 MB 8x72 64 MB 2x72 16MB 2x72 16 MB 96 MB 4x72 32 MB 4x72 32MB 2x72 16 MB 2x72 16 MB 128 MB 8x72 64MB 4x72 32MB 2x72 16 MB 2x72 16 MB 128 MB 8x72 64MB 4x72 32MB 4x72 32 MB 128 MB 8x72 64 MB 8x72 64MB 128 MB 16x72 128 MB 192 MB 8x72 64 MB 8x72 64MB 4x72 32 MB 4x72 32 MB 192 MB 8x72 64 MB 8x72 64MB 8x72 64 MB 192 MB 16x72 128 4x72 32MB 2x72 16 MB 2x 72 16 MB MB 192 MB 16x72 128 4x72 32MB 4x72 32 MB MB 192 MB 16x72 128 8x72 64MB MB 256 MB 8x72 64 MB 8x72 64MB 8x72 64 MB 8x72 64 MB 256 MB 16x72 128 8x72 64MB 8x72 64 MB _ MB 256 MB 16x72 128 16x 128 MB 72 MB 256 MB 32x72 256 MB 384 MB 16x72 128 16x 128 8 x 72 64 MB 8x 72 64 MB MB 72 MB
13. Multiple bit error Mbps Megabits per second MIDI Musical instrument digital interface MHz Megahertz MS DOS Microsoft disk operating system NMI Non maskable interrupt NTES NT file system NVRAM Non volatile random access memory OS Operating system PCI Peripheral component interconnect Reference Data 103 PIC Programmable interrupt controller PIO Paged input output PnP Plug and play POST Power on self test PS 2 Personal System 2 RAID Redundant array of inexpensive drives RAM Random access memory RMA Return material authorization ROM Read only memory rpm Revolutions per minute RTC Real time clock SBE Single bit error SCA Single connector attachment SCI Signal control interrupt SCSI Small computer system interface SDRAM Synchronous dynamic random access memory SE Single ended SEC Single edge contact SMI System managment interrupt SMM Server management module SMP Symetrical multiple processor SVGA Super video graphics array TCP IP Transmission control protocol Internet protocol UPS Uninterruptable power supply 104 Maintaining and Troubleshooting the Gateway ALR 7300 Server USB Universal serial bus V Volt VAC Volts alternating current VGA Video graphics array VRM Voltage regulator module W Watt Reference Data 105 Terms and definitions This list of terms should help you get acquainted with terms used in
14. 14 for the installation locations To Install an Expansion Card 1 Set any jumpers and switches on the card if required in the card instructions 2 Turn off the system and disconnect the power cord 3 Open the case Opening the system on page 3 observing the static electricity precautions in Static electricity precautions on page 2 4 Locate an open slot of the correct type 52 Maintaining and Troubleshooting the Gateway ALR 7300 Server 5 9 10 Remove and retain the screw securing the expansion port cover to the rear cover Keep the port cover for reinstallation in case you ever need to remove the card see Figure 34 Figure 34 Installing an Expansion Card Firmly insert the edge of the expansion card into the slot After seating the card firmly secure it to the chassis by installing the screw you removed in Step 5 through the mounting bracket at the end of the card If required connect cables to the card see card documentation for proper jumper settings and cable orientation Close the case as described in Closing the system on page 8 Reconnect the power cord and turn on the system It may be necessary to reconfigure your system after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional information Important For full length cards make certain that the end of the ca
15. BIOS Setup utility 2 Write down the current BIOS configuration settings for later reference 3 Turn off the system and disconnect the power cord 4 Open the case Opening the system on page 3 observing the static electricity precautions in Static electricity precautions on page 2 5 Move the jumper shunt on the Clear CMOS jumper JP15 to connect pins 2 and 3 6 Reconnect the power cord and turn on the system Wait until the system boots and you see the message that confirms the CMOS memory has been cleared 7 Turn off the system again and disconnect the power cord 8 Move the jumper shunt on the Clear CMOS jumper JP 15 back to its normal position connecting pins 1 and 2 9 Close the case as described in Closing the system on page 8 10 Reconnect the power cord and turn on the system Clearing the CMOS memory clears all passwords and all configuration settings You must reset any necessary values in BIOS Setup after you clear CMOS memory 34 Maintaining and Troubleshooting the Gateway ALR 7300 Server Installing memory and hardware Installing memory The system board supports up to 2 GB of RAM in ECC SDRAM DIMMs The system board is configured with 4 DIMM banks You can fill Bank 0 Bank 1 Bank 2 or Bank 3 or a combination of banks with DIMMs No jumper settings are required for the memory size or type because this information is automatically detected by the BIOS Refer to the secti
16. Fixed Disk Boot Sector 77 Floppy Disk Controller 73 Fourth Boot Device 79 hard disk drive setup screen 65 Hard Drive 79 Heads 65 Interrupt Parallel Port 73 Interrupt Serial Port A 72 Interrupt Serial Port B 73 IRQ Reservation 69 IRQ reservation screen 70 IRQ10 71 IRQ11 71 IRQ15 71 IRQ3 71 IRQ4 71 IRQ5 71 IRQ7 71 IRQ9 71 Key Click 74 Keyboard Auto Repeat Delay 74 Keyboard Auto Repeat Rate 74 Keyboard Features 68 keyboard features screen 74 Maintaining and Troubleshooting the Gateway ALR 7300 Server keys used 62 Large Disk Access Mode 68 LBA Mode Control 66 Legacy Diskette A 64 Legacy Diskette B 64 Load Setup Defaults 80 main menu screen 63 Maximum Capacity 65 Memory Cache 75 Memory Reservation 69 memory reservation screen 70 Mode Parallel Port 73 Multi Sector Transfers 66 Num Lock 74 Parallel Port 73 Password on Boot 77 Peripheral Configuration 68 peripheral configuration screen 72 Plug and Play O S 67 Primary Master 64 primary master Setup screen 65 Primary Slave 64 primary slave Setup screen 65 Removable Devices 79 Reset Configuration Data 67 Resource Configuration 68 resource configuration screen 69 Save Changes 80 Second Boot Device 78 Secondary Master 64 secondary master Setup screen 65 Secondary Slave 64 secondary slave Setup screen 65 Sectors 65 security menu screen 76 Serial Port A 72 Serial Port B 72 Set Supervisor Password 77 Set User Password 77 SHM Address 69 Supervisor Password 76
17. PhoenixBlOS Setup Utility Primary Master Item Specific Help Auto Refer to each parameter for messages tN Select Item Change Values F9 Setup Defaults 4 Select Menu ENTER Select gt Sub Menu F10 Save and Exit Figure 40 Example Hard Disk Drive Setup Screen Type offers the following options User selecting this option brings up a sub menu where you can enter the Cylinders Heads Sectors and Maximum Capacity of the drive you are configuring These values are generally available from the documentation for the drive or the drive label itself Auto selecting this option automatically configures the drive based on information from the drive itself CD ROM select this option if the drive is a CD ROM None Auto has been unable to supply the drive type or you have deliberately selected None disabling any drive that may be installed BIOS Setup 65 e Multi Sector Transfers enabling this option allows multiple sector data transfers on compatible drives The options are Disabled Standard 2 Sectors 4 Sectors 8 Sectors and 16 Sectors e LBA Mode Control enabling this option causes Logical Block Addressing to be used in place of Cylinders Heads and Sectors The options are Enabled and Disabled e 32 Bit I O enabling this option allows 32 bit communication between the processor and the IDE controller The options are Enabled and Disabled e Transfer Mode selects the method f
18. directional and Output Only Base I O Address displays the base I O address for the integrated Parallel Port Using the or key displays the optional addresses available Interrupt displays the current interrupt for the integrated Parallel Port Using the or key displays the optional interrupts available DMA Channel displays the current DMA channel used by the Parallel Port Using the or key displays the optional channels available Floppy Disk Controller controls the integrated diskette drive controller Options include Enable and Disable Base I O Address displays the base I O address for the integrated diskette controller Options include Primary and Secondary BIOS Setup 73 74 Keyboard features screen This screen allows you to configure the features of your keyboard PhoenixBlOS Setup Utility Keyboard Features Item Specific Help Num Lock On Refer to each Key Click Disabled parameter for Keyboard Auto Repeat Rate 30 sec specific Help Keyboard Auto Repeat Delay 1 2 sec messages F1 Help t Select Item Change Values F9 Setup Defaults ESC Exit Select Menu ENTER Select gt Sub Menu F10 Save and Exit Figure 46 Keyboard Features Screen e Num Lock options include Auto On and Off Sets the power on state of the NUM Lock key e Key Click options are Enabled and Disabled Enable causes an audible click when each key is pressed e Keyboard Auto Repeat Rate det
19. field 73 IRQ Reservation Setup screen 70 Setup utility field 69 IRQ usage 112 IRQx Setup utility field 71 J jumpers clear CMOS 34 processor bus speed 33 setting 33 K Key Click Setup utility field 74 Keyboard Auto Repeat Delay Setup utility field 74 Keyboard Auto Repeat Rate Setup utility field 74 Keyboard Features Setup screen 74 Setup utility field 68 keyboard troubleshooting 94 keys used in Setup 62 L Large Disk Access Mode Setup utility field 68 LBA Mode Control Setup utility field 66 Legacy Diskette A Setup utility field 64 Legacy Diskette B Setup utility field 64 Load Setup Defaults Setup utility field 80 main menu Setup utility 63 manual conventions vi Maximum Capacity Setup utility field 65 memory configurations 37 installing 35 map 110 removing DIMMs 36 supported 22 troubleshooting 89 Memory Cache Setup utility Index 123 124 field 75 Memory Reservation Setup screen 70 Setup utility field 69 Mode Parallel Port Setup utility field 73 modem troubleshooting 90 mouse troubleshooting 95 Multi Sector Transfers Setup utility field 66 N Num Lock Setup utility field 74 O opening the system 3 P Parallel Port Setup utility field 73 password supervisor setting 77 user setting 77 Password on Boot Setup utility field 77 PCI bus speed 16 expansion slots 20 IDE controller 15 SCSI controller 16 PCI ISA expansion slot 20 Peripheral Configuration Set
20. interrupt or address Check the system settings for possible conflicts If one exists correct the problem by selecting an available interrupt and address The phone jack is shared by another modem or telephone If the modem shares the jack with another device make certain the other device does not have the port open for instance someone is on the phone or another modem is in use Maintaining and Troubleshooting the Gateway ALR 7300 Server Peripheral Adapter problems A SCSI device is not recognized by the system Probable Cause Solution The device needs to be From the Control Panel window Start added as new hardware Settings Control Panel double click Add New Hardware Follow the directions for adding the device If you are not experienced with this procedure call Technical Support The SCSI ID may be Assign an available SCSI ID to the device invalid The SCSI chain is not Make certain the last device on the SCSI terminated chain is terminated The device cables are Open the system and check all cables not installed correctly between the controller and the device The diskette drive is not recognized by the system Probable Cause Solution The diskette drive may Restart the server and then press F2 to enter be configured Setup From the Main menu ensure that the incorrectly diskette drive parameters are set correctly Legacy Diskette A or Legacy Disket
21. is loaded Make certain the label is facing upward and incorrectly then try again The CD is scratched or Try cleaning the CD with a lint free cloth Check dirty the CD for scratches The CD ROM drive needs to be added as new hardware From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions for adding the drive If you are not experienced with this procedure call Technical Support The secondary IDE device may be disabled Restart your computer and then press F2 to enter the setup program From the Peripheral Configuration Advanced menu set the Secondary IDE Interface to Auto and make certain the Secondary IDE Status is Enabled The CD cables are not installed correctly Open the system and check all cables between the CD controller and the CD ROM drive Hard disk problems The SCSI drive is not recognized by the system Probable Cause Solution The SCSI bus is not properly terminated Make certain the last device on the SCSI chain is properly terminated The drive is configured with a conflicting SCSI address Change the device SCSI address to one that is not currently used by the system The cables are not connected correctly Open the system and check the cable connections 88 Maintaining and Troubleshooting the Gateway ALR 7300 Server The IDE drive is not recognized by the s
22. memory dedicated to a particular function For example the instructions for starting the computer when you first turn on power are contained in ROM You cannot write to ROM Maintaining and Troubleshooting the Gateway ALR 7300 Server Specifications The following specifications are for the standard configuration your system may contain optional equipment All specifications are subject to change Summary Dimensions Processor Processor speed Processor upgrade Cache subsystem RAM BIOS IDE interfaces Floppy drive I O Ports Mouse Keyboard ISA PCI Expansion Slots Certification The system supports Pentium II Xeon processors running at 400 or 450 MHz These processors fit into the slot 2 connectors on the system board The sys tem also supports seven expansion slots three LVD SCA SCSI drives onboard Ethernet onboard SCSI controller and a full complement of I O ports 21 38 H x 9 25 W x 19 38 D 46 Ibs Intel Pentium II Xeon processor 400 or 450 MHz Slot 2 512 KB 1 MB or 2 MB level 2 ECC cache 64 MB standard 2 GB maximum Phoenix Two supporting two IDE devices each 1 44 MB 3 5 inch Two serial one parallel two USB one RJ 45 LAN video mouse and keyboard Yes Seven PCI One ISA one of the PCI slots and the ISA slot are shared FCC Class A TUV CE CSA and UL approved Reference Data 109 110 The following table gives descrip
23. off the system wait for a few seconds and then turn the system back on The keyboard is not plugged in or connected properly Check the cable Make certain it is plugged in correctly Something spilled into the keyboard Turn off the system Turn the keyboard upside down to let it dry before turning the system back on The keyboard is defective Try a keyboard you know is working Maintaining and Troubleshooting the Gateway ALR 7300 Server The mouse doesn t work Probable Cause Solution The mouse is not plugged in or connected properly Check the cable Make certain it is plugged in correctly The mouse driver did not load when the system booted Load the appropriate mouse driver manually or contact Technical Support The mouse is defective Try a mouse you know is working Video problems The system is running but there is no display Probable Cause Solution The monitor is not turned on Make certain the monitor is plugged in and turned on If power is applied to the monitor the green power LED should light The monitor data cable is not connected Make certain the monitor data cable is connected to the video controller on the back of the system The connector or cable is damaged Check the connector and cable for bent or damaged pins The monitor is defective Connect a working monitor to the computer
24. on each end of the DIMM Nevertrytoremevs The DIMM should pop up slightly from the socket see Figure 18 DIMM without releasing the D gt clamps You may break the socket causing serious damage Figure 18 Releasing the DIMM Socket Clamps 36 Maintaining and Troubleshooting the Gateway ALR 7300 Server 2 Carefully lift the DIMM out of the socket see Figure 19 Figure 19 Removing the DIMM 3 Store the DIMM in a static free container Adding and replacing drives The case must be opened to add or replace drives such as disk drives and CD ROM drives in the system Refer to Opening the system on page 3 for instructions on opening and closing the case Replacing a 3 5 inch drive in the front drive bay The 3 5 inch drives are secured to a metal mounting bracket which enables easy installation and removal from the system chassis This bracket supports a 3 5 inch diskette drive which was installed at the factory There is space in the bracket for a second front accessible drive and up to two internally accessible one inch tall 3 5 inch drives To Replace the 3 5 inch Diskette Drive 1 Turn off the system and disconnect the power cord 2 Open the case Opening the system on page 3 observing the static electricity precautions in Static electricity precautions on page 2 Installing Components 37 3 Locate the 3 5 inch drive bracket 4 Disconnect the power and data cables from
25. screen are provided in the section Keyboard features screen on page 74 e Cache Memory opens the Cache Memory Configuration screen Details of this screen are provided in the section Cache memory screen on page 75 e Advanced Chipset Control opens the advanced chipset control screen which contains a single field The field is ECC Config which allows you to set the extent of error checking and correction that the system uses The options for this field are Disabled EC ECC and ECC Scrub e Embedded PCI SCSI Channel A enabling this field turns on channel A of the optional integrated SCSI adapter Select the Scan First option if the server will boot from a hard disk or select the Scan Last option if the server will boot from a CD ROM The options are Enabled and Disabled e Embedded PCI SCSI Channel B enabling this field turns on channel B of the optional integrated SCSI adapter Select the Scan First option if the server will boot from a hard disk or select the Scan Last option if the server will boot from a CD ROM The options are Enabled and Disabled 68 Maintaining and Troubleshooting the Gateway ALR 7300 Server e Embedded PCI NIC enabling turns on the optional integrated network interface controller NIC The options are Enabled and Important Disabled The SHM Address is always 1 in stand alone SHM Address defines the System Hardware Manager SHM configurations address The options are 1 throug
26. switch that powers up or powers down the server from a standby state This connector is not used in the ALR 7300 server Power supply power fault connector This connector allows you to connect a power supply fault detection LED to the system board to alert the user to a power supply fault This connector is not used in the ALR 7300 Auxiliary power supply connector This connector allows additional connection to the system board to supply power This connector is not used in the ALR 7300 Drive controllers and connectors There are several controllers and connectors for the control of the various drives that are or can be installed in the system Hard drive IDE controller and connectors This is an integrated dual channel Ultra DMA PCI IDE interface with two IDE connectors capable of controlling up to four IDE devices and supporting PIO Modes 0 4 Ultra DMA provides faster access to IDE devices that are Ultra DMA compliant while maintaining support for IDE devices that do not support the Ultra DMA specification Diskette drive controller and connector The diskette drive controller and connector on the system board can support up to two diskette drives of 360 KB 720 KB 1 2 MB 1 44 MB and 2 88 MB formats Components 15 SCSI controller and connectors This integrated dual channel Adaptec AIC 7890 SCSI controller is a high performance PnP compliant single chip PCI local bus to Ultra2 SCSI master host adapter It
27. switches on the front cover to the system board Server management connectors The server management connectors provide hardware and component monitoring to assist you in maintaining the server Server management connector The server management connector allows you to connect a server management device to the system board to monitor system activities Cover intrusion switch connector Connects a cover intrusion switch to the system board so that the system can monitor unauthorized access to the chassis This feature is not implemented in this system 2C connector This connector is part of the system monitoring It carries the signals of the C bus which include identifying information and status for major system components RAID cage connector The RAID cage connector connects the SCSI backplane to the system board to allow status and monitoring of backplane and SCSI drive status 18 Maintaining and Troubleshooting the Gateway ALR 7300 Server System jumpers The jumpers allow you to set certain characteristics of the system Some jumpers are reserved and are not described in this section Do not change any jumper unless it is necessary to configure the system In some cases changing the settings of reserved jumpers can cause damage to the system board Clear CMOS jumper This jumper allows you to clear the CMOS memory You should only do this if you cannot access the normal methods of modifying the CMOS and modifica
28. the controller card and ensure that it does not conflict with another card in the system The card has not been configured e g EISA configuration utility Configure the card with the appropriate software The card was not installed correctly Reseat the card and make certain that its jumpers are configured appropriately Maintaining and Troubleshooting the Gateway ALR 7300 Server Printer problems The printer will not turn on Probable Cause Solution The printer is not plugged in Check the power cable Make certain it is plugged into a live power source The printer is not turned on Make certain the printer power switch is depressed or set to the on position If power is applied to the printer the green power LED should light The printer is defective Try another printer if one is available The printer is turned on but will not print Probable Cause Solution The printer is not connected to the system Check the data cable between the printer and the system Make certain it is connected to the proper port Check the connector and cable for bent or broken pins The printer is not designated as the default printer If the printer to which you are trying to print is not the default printer make certain you have selected it through the application s printer setup function The printer has not been added to the sys
29. the back of the drive that you want to replace noting their location and orientation You will reconnect these cables after you install the new drive 5 Remove the screws securing the drive bracket to the system chassis and remove the drive bracket from the chassis Doing so also removes the 3 5 inch metal filler panel from the front of the drive bracket see Figure 20 Figure 20 Removing the 3 5 inch Drive Bracket 6 Remove the screws securing the 3 5 inch drive to the bracket and then remove the 3 5 inch drive see Figure 21 38 Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 21 Removing the 3 5 inch Drive 7 Place the new 3 5 inch drive in the mounting bracket see Figure 22 Figure 22 Installing the New 3 5 inch Drive 8 Secure the drive to the mounting bracket using the screws you removed in Step 6 Installing Components 39 9 Place the drive bracket in the chassis see Figure 23 If you are installing a second front accessible drive do not reinstall the 3 5 inch metal filler panel when you reinstall the drive bay in the chassis Figure 23 Replacing the Drive Bracket 10 Secure the drive bracket to the chassis with the screws you removed in Step 5 11 Connect the power and data cables to the 3 5 inch drive making sure the cables match their original position See drive documentation for proper drive jumper settings and cable orientation 12 Cl
30. 2 Not installed and Disabled e Primary Master opens the Primary Master screen to permit you to setup the primary master hard disk drive Details of this screen are provided in the section Hard disk drive setup screen on page 65 e Primary Slave opens the Primary Slave screen to permit you to setup the primary slave hard disk drive Details of this screen are provided in the section Hard disk drive setup screen on page 65 e Secondary Master opens the Secondary Master screen to permit you to setup the secondary master hard disk drive Details of this screen are provided in the section Hard disk drive setup screen on page 65 e Secondary Slave opens the Secondary Slave screen to permit you to setup the secondary slave hard disk drive Details of this screen are provided in the section Hard disk drive setup screen on page 65 e System Memory shows the amount of base system memory detected Extended Memory shows the amount of extended memory detected 64 Maintaining and Troubleshooting the Gateway ALR 7300 Server Hard disk drive setup screen The hard disk drive setup screen appears whenever the Primary Master Primary Slave Secondary Master or Secondary Slave fields are selected from the main menu screen Type Multi Sector Transfers Enabled specific Help LBA Mode Control Enabled 32 Bit I O Enabled Transfer Mode Standard Ultra DMA Mode Enabled F1 Help ESC Exit
31. 4 secondary slave drive Setup screen 65 Secondary Slave Setup utility field 64 Sectors Setup utility field 65 security supervisor password 77 user password 77 security menu Setup screen 76 Serial Port A Setup utility field 72 Serial Port B Setup utility field 72 Set Supervisor Password Setup utility field 77 Set User Password Setup utility field 77 setting jumpers 33 Setup 32 Bit T O 66 advanced menu screen 67 Base I O Address Floppy Disk Controller 73 Base I O Address Parallel Port 73 Base I O Address Serial Port A 72 Base I O Address Serial Port B 72 BIOS utility 62 boot disk write protection 77 boot menu screen 78 C800 CBFF 70 Cache Base 0 512K 75 Cache Base 512K 640K 75 Cache C800 CBFF 76 Cache CC00 CFFF 76 Cache D000 D3FF 76 Cache D400 D7FF 76 Cache D800 DBFF 76 Cache DC00 DFFF 76 Cache Extended Memory Area 76 Cache Memory 68 cache memory screen 75 Cache System BIOS Area 75 Cache Video BIOS Area 75 CC00 CFFF 70 Cylinders 65 D000 D3FF 70 D400 D7FF 70 D800 DFFF 70 Discard Changes 80 Diskette Access 77 diskette controller 73 diskette drive A 64 Index 125 diskette drive B 64 diskette drive write protection 77 DMA Channel Parallel Port 73 Embedded PCI NIC 69 Embedded PCI SCSI Channel A 68 Embedded PCI SCSI Channel B 68 Exit Discarding Changes 80 exit menu screen 80 Exit Saving Changes 80 Extended Memory 64 Fifth Boot Device 79 First Boot Device 78
32. 6 Maintaining and Troubleshooting the Gateway ALR 7300 Server Front panel connector The front panel connector provides the signals for the front cover indicator LEDs and the front cover buttons This connector is not used in the ALR 7300 server Reset connector The reset connector provides the connection of the reset button from the front cover This connector is not used in the ALR 7300 server External hard drive LED connector The external hard drive LED connector allows you to connect a cable from an external hard drive to the system board to allow hard drive activity and system monitoring to recognize the external drive Hard drive LED connector This connector allows you to connect all of the hard drives to the hard drive activity LED on the front cover This connector is not used in the ALR 7300 server User NMI connector This connector allows you to connect a signal cable which carries an user induced NMI signal to the system board EDC reset connector The EDC reset connector provides the connection for the keyboard lock button ECC reset button from the front cover This connector is not used in the ALR 7300 server Speaker connector Connects the internal speaker to the system board Components 17 External boot ROM connector Provides connection for expansion cards that contain a separate boot ROM and require independent access to the system board LED Display Switch connector Connects the LEDs and
33. 7 User Password Setup utility field 76 using IRQ resources 112 Setup 62 V VCCI Notice 117 video troubleshooting 95 voltage regulator modules CPU 22 processor 22 VRM See voltage regulator module Maintaining and Troubleshooting the Gateway ALR 7300 Server
34. 9 Connect the data and power cables to the hard drive making sure the cables match their original position See the drive documentation for proper drive jumper settings and cable orientation 10 Close the case as described in Closing the system on page 8 11 Reconnect the power cord and turn on the system 12 The system should automatically recognize the new drive If it does not you may need to set jumpers on the drive or change settings in the BIOS Setup utility 50 Maintaining and Troubleshooting the Gateway ALR 7300 Server SCSI cable kit installation The following section describes how to install the SCSI cable kit from the integrated onboard SCSI connector on the system board to the rear panel of the chassis The following tools are required to complete the installation e Phillips screwdriver e Straight blade screwdriver e Anti static wristband To install the SCSI cable kit 1 Power down the system and remove the power cord s 2 Remove the parts from the SCSI Cable Kit 3 Remove the two screws from the rear of the left side cover 4 Slide the side cover back slightly then lift it out and off 5 Using the straight bladed screwdriver remove the punchout section insert the blade of the screwdriver into the slot in the punchout then pry back and fourth until loose SCSI cable SS Integrated SCSI sS connector System board Figure 33 Installing the SCSI Cable Kit 6 One end ofthe SCSI ca
35. Align the new Pentium II Xeon SEC cartridge into the CPU 2 connector and press it firmly into place See Figure 15 Installing Components 31 Figure 15 Installing the Second Processor 6 Place the lock bar on top of the supports and secure it by inserting and tightening the two screws you removed in Step 3 7 Set the jumpers for the new processor configuration see the section Setting the jumpers on page 33 8 Insert the VRM into the connector provided until the release clips click into place 9 Close the case as described in Closing the system on page 8 10 Reconnect the power cord and turn on the system 32 Maintaining and Troubleshooting the Gateway ALR 7300 Server Setting the jumpers The system board jumpers let you change several system functions Jumpers are set to the default positions at the factory You may need to change the jumper settings to perform the following functions Set processor bus speed settings e Clear CMOS memory Processor speed jumper The system board supports a range of processor speeds which are set by changing jumpers If you upgrade your processor you may need to change jumper settings The Processor Speed jumper JP22 configuration block lets you set the processor speed The system automatically detects the bus speed supported by the processor and uses the jumper settings in conjunction with the detected bus speed to set the processor speed If two processors
36. Make certain pin 1 on the cable aligns with pin 1 on the connector Diskette drive reset failed Enter BIOS Setup and verify the diskette drive parameters Check the diskette drive cables Make certain pin 1 on the cable aligns with pin 1 on the connector Diskette read failed strike F1 to retry boot Make certain the boot diskette contains the Command com file Use the configuration utility if applicable to verify your drive or controller configuration Press F1 to try the boot again Maintaining and Troubleshooting the Gateway ALR 7300 Server Error Message Solutions Gate A20 failure You may have an XT keyboard connected to an AT system or vice versa Make certain the keyboard is configured to work with the appropriate system Some keyboards have a switch to select either AT or XT Hard disk controller failure Make certain the hard disk cable is properly connected Open the BIOS Setup program and verify that the correct drive type is selected Hard disk controller failure press F1 to try reboot The drive controller may be defective Press F1 to retry the boot Try running Fdisk and DOS Format For more information refer to your DOS documentation Insert bootable media device See The IDE drive is not recognized by the system on page 89 See The SCSI drive is not recognized by the system on page 88 Backup your files as soon as possible
37. Parallel Port 73 Multi Sector Transfers field 66 Num Lock field 74 Parallel Port field 73 Password on Boot field 77 Peripheral Configuration field 68 screen 72 Plug and Play O S field 67 Primary Master field 64 primary master Setup screen 65 Primary Slave field 64 primary slave setup screen 65 Removable Devices field 79 Reset Configuration Data field 67 Resource Configuration field 68 screen 69 Save Changes field 80 Second Boot Device field 78 Secondary Master field 64 secondary master Setup screen 65 Secondary Slave field 64 secondary slave Setup screen 65 Sectors field 65 security menu screen 76 Serial Port A field 72 Serial Port B field 72 Set Supervisor Password field 77 Set User Password field 77 setup utility 62 SHM Address field 69 Supervisor Password field 76 System Date field 64 System Memory field 64 System Time field 64 Third Boot Device field 78 Transfer Mode field 66 Type field 65 Ultra DMA Mode field 66 updating 81 Use Multiprocessor Specification field 67 User Password field 76 boot disk write protection 77 boot menu Setup screen 78 bus speed PCI 16 C C800 CBFF Setup utility field 70 cache integrated 21 second level 21 Cache Base 0 512K Setup utility field 75 Cache Base 512K 640K Setup utility field 75 Cache C800 CBFF Setup utility field 76 Cache CC00 CFFF Setup utility field 76 Cache D000 D3FF Setup utility field 76 Cache D400 D7FF Setup utility field 76 Cac
38. System Date 64 System Memory 64 System Time 64 Third Boot Device 78 Transfer Mode 66 Type 65 Ultra DMA Mode 66 updating the BIOS 81 Use Multiprocessor Specification 67 User Password 76 using 62 SHM Address Setup utility field 69 side panel removing 3 replacing 10 single edge contact SEC cartridge CPU 21 processor 21 specifications 109 Supervisor Password Setup utility field 76 supported CPUs 21 DIMMs 22 memory 22 processors 21 RAM 22 system closing 8 DMA usage 113 IRQ usage 112 memory map 110 opening 3 specifications 109 troubleshooting 94 system board features 12 TO connectors 20 illustration 12 System Date Setup utility field 64 System memory Setup utility field 64 System Time Setup utility field 64 T terminator card removing 30 terms defined 106 Third Boot Device Setup utility field 78 top panel removing 6 replacing 8 Transfer Mode Setup utility field 66 troubleshooting adapter cards 92 CD ROM drive 87 checklist 85 DIMMs 89 error messages 98 expansion cards 92 guidelines 86 hard drives 88 IDE disk drive 91 IDE disk drive LED 92 keyboard 94 memory 89 modem 90 mouse 95 peripheral devices 91 printer 93 processor 89 SCSI device 91 system wide problems 94 video 95 Type Setup utility field 65 Index 127 128 U Ultra DMA Mode Setup utility field 66 ultraDMA controller 15 ultraSCSI controller 16 updating BIOS 81 Use Multiprocessor Specification Setup utility field 6
39. age sarean E 113 DIMM configurations s ssssesesesesessese ss esesesessese 114 Regulatory compliance statements ee 116 Acronyms and abbreviations AC Alternating current ACPI Advanced Configuration amp Power Interface APIC Advanced programmable interrupt controller ASCII American standard code for information interchange ASIC Application specific integrated circuit ATAPI AT advanced peripheral interface BIOS Basic input output system BIST Basic integrity self test CD Compact disc CD ROM Compact disc read only memory CHS Cylinder head sector CMOS Complementary metal oxide semiconductor CPU Central processing unit DBE Double bit errors DIMM Dual inline memory module DMA Direct memory access DMI Desktop management interface DRAM Dynamic random access memory ECC Error correcting code ECP Enhanced capabilities port EDO Extended data output EMC Electro magnetic compatibility EMI Electro magnetic interference 102 Maintaining and Troubleshooting the Gateway ALR 7300 Server EPP Expanded parallel port ESD Electro static discharge FAT File allocation table GB Gigabyte IDE Integrated drive electronics TO Input output IRQ Interrupt request line ISA Industry standard architecture KB Kilobyte LAN Local area network LBA Logical block addressing LED Light emitting diode LVD Low voltage differential MB Megabyte MBE
40. are present and they support different speeds the system operates at the slower speed Move the jumper shunts on jumper block JP22 to connect the jumper pins according to the table below Processor speeds are given in relation to bus speeds of 66MHz 100MHz Pentium II CPU Speed Settings Xeon JP22 400 MHz 450 MHz Installing Components 33 3 Important Ch ear CM OS j umper If the error message The Clear CMOS jumper JP15 lets you clear all current values in update table not found for complimentary metal oxide semiconductor CMOS memory see System CPUxx Stepping xxxx displays at boot up run the Board Components on page 14 for the location of the jumper CMOS MULOADER utility located memory stores all of the BIOS Setup information and settings Clearing the on the disk included with CMOS memory restores all setup values to the original system defaults your processor kit This massaga may OCCU under A jumper shunt connecting pins 1 and 2 sets the jumper for normal the following conditions When a new processor has operation A jumper shunt connecting pins 2 and 3 sets the jumper to clear been added that does not the CMOS memory at the next system boot include the stepping information in the table When the BIOS is flashed it may remove the stepping To Clear CMOS Memory information form the table which will cause the error 43 message to appear 1 Restart the server and press F2 to enter the
41. ble is attached to a bracket containing two threaded holes From the inside of the system hold this end of the cable up to the opening created when the punchout was removed 7 Using the two small screws included in the SCSI Cable Kit secure the SCSI cable bracket to the rear panel of the chassis W Caution To help avoid possible damage to your computer from static electricity follow the anti static procedures outlined in the Maintenance and Troubleshooting Guide for your system every time you work inside your computer Installing Components 51 8 Plug the other end of the SCSI cable into the appropriate SCSI connector on the system board 9 Arrange the ribbon cable so that it doesn t interfere with chassis or CPU fans or block airflow through the system 10 Reinstall the left side cover of the system and replace the two screws 11 Plug in the system power cord s and power up the system Adding an expansion card The system board has seven 7 expansion slot connectors The system board accepts two types of expansion cards ISA and PCI Some of the PCI expansion slots are designed to allow the slot to be shared with a special purpose expansion card such as a RAIDport card Some ISA expansion cards have jumpers or switches that set interrupts and I O addresses They come with instructions that explain how to set them to avoid hardware conflicts Follow the instructions carefully Refer to Figure 7 on page
42. bles aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada 116 Maintaining and Troubleshooting the Gateway ALR 7300 Server Attention Couper le courant avant l entretien CE Notice This Information Technology Equipment has been tested and found to comply with the following European directives iJEMC Directive 89 336 EEC amending directive 92 3 1 EEC amp 93 68 EEC as per EN 5022 1995 Radiated Emission Class A EN 55022 1995 Conducted Emission Class A N 50082 1 1997 according to N 61000 4 2 1995 N 61000 4 3 1996 N 61000 4 4 1988 or IEC 801 4 1998 ammo tH N 61000 4 5 1995 N 61000 4 6 1996 N 61000 4 8 1993 N 61000 4 11 1994 m g tH ii Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 Al A2 A3 A4 and A11 VCCI Notice This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective action ORG THERE ETRE SERS VCC 1 THP CHOC PSR ARHABETT ORRERERR TENT SL Re UFENSRITTAMAO ET TOBSE Rest A E ZLIBRSNSLEMAOET European Users Japanese Users Appendix 117 Australian and New Zealand Users Australia New Zealand Notice This device has been tested an
43. ck the cable and connectors for bent pins damaged or broken wires The video card has Try another video card This possibility is only failed valid for systems that include an add in video controller The display setup is incorrect From the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected along with a supported resolution Check your monitor and video controller documentation for details Maintaining and Troubleshooting the Gateway ALR 7300 Server The video is distorted Probable Cause Solution The monitor controls are not properly adjusted Adjust the monitor controls until the text becomes clear See your monitor documentation for more information The connector or cable is damaged Check the connector and cable for bent or damaged pins The surge protector or uninterruptible power supply UPS is damaged Disconnect the monitor power cable and connect it directly to the power source The monitor is too close to a source of electrical interference Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves The monitor needs to be degaussed Turn off the computer and monitor and leave them off for at least a half hour and then restart the system
44. cked CMOS memory and are retained even when the power is off To enter the setup utility restart the system and then press F2 when prompted on screen during the startup process Upon entering setup the Main Setup screen opens F1 Help tt Select Item Change Values F9 Setup Defaults ESC Exit Select Menu ENTER Select gt Sub Menu F10 Save and Exit Figure 38 BIOS Menu Navigation Keystrokes The lower section of all screens provides information about keystrokes necessary to access help navigate through the menus and perform other functions e Help Press F1 to get information about the selected item This item is only usable in a submenu Exit Press Esc to back out of any field Select Item Press the up arrow or down arrow keys to move to the next or previous menu item 62 Maintaining and Troubleshooting the Gateway ALR 7300 Server Select Menu Use the left arrow and right arrow keys to move between the six main menus Main Advanced Security Power Boot and Exit Change Values Use the plus key or the minus key to toggle through the available options for the selected item Select gt Sub Menu Pressing ENTER when a sub menu is highlighted takes you to that sub menu Setup Defaults Press Fo to set the setup parameters to their factory default values A submenu appears asking you to press either ENTER to load the defaults or Esc to skip Save amp Exit Press F10 to exit the setup uti
45. d 1 4 compliant Processor fan connectors The processor fan connectors provide power for the fans mounted on the processor heatsinks These fans cool the processors and prevent overheating Note that not all processor heatsinks have or need fans If the processor heatsink includes a fan connect it to the correct fan connector Important Processor slot 1 is the boot processor slot In a single processor configuration the processor must be installed in processor slot 1 and a terminator card must be installed in processor slot 2 Components 21 x Important The quick hot swap RAID Cage may or may not be included as a standard part of the server configuration Voltage regulator modules Each processor must have a dedicated voltage regulator module VRM which adjusts the voltage supplied to the processor The VRM for the first processor CPU 1 is embedded on the system board Memory The system comes standard with 64 MB of ECC RAM System RAM is expandable up to 2 GB using 100 MHz ECC 72 bit synchronous DRAM SDRAM DIMMs 4 DIMM sockets Quick Hot swap RAID cage The quick hot swap cage allows you to configure a reliable RAID subsystem The quick hot swap cage consists of a drive cage and all of the necessary hardware to install it in the system Each cage supports three one inch high 3 5 inch SCA SCSI drives For optimum operation use only approved RAID ready drives in the RAID Cage The RAID Cage
46. d found to comply with the limits for a Class A digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Spectrum Management Agency Caution Disconnect power before servicing 118 Maintaining and Troubleshooting the Gateway ALR 7300 Server Index Numerics 32 Bit I O Setup utility field 66 A abbreviations 102 acronyms 102 Adaptec 7895 16 adapter cards installing 52 removing 54 troubleshooting 92 advanced menu Setup screen 67 Australia New Zealand Notice 118 B bank configurations DIMMs 37 Base I O Address Floppy Disk Controller Setup utility field 73 Parallel Port Setup utility field 73 Serial Port A Setup utility field 72 Serial Port B Setup utility field 72 battery replacing 56 bezel removing 5 replacing 9 BIOS 32 Bit I O field 66 advanced menu screen 67 Base I O Address field Floppy Disk Controller 73 Base I O Address field Parallel Port 73 Base I O Address field Serial Port A 72 Base I O Address field Serial Port B 72 boot disk write protection 77 boot menu screen 78 C800 CBFF field 70 Cache Base 0 512K field 75 Cache Base 512K 640K field 75 Cache C800 CBFF field 76 Cache CC00 CFFF field 76 Cache D000 D3FF field 76 Cache D400 D7FF field 76 Cache D800 DBFF field 76 Cache DC00 DFFF field 76 Cache Extended Memory Area field 76 Cache Memory field 68 cache memory screen 75 Cache System BIOS Area field 75 Cache Video BIOS Area field 75 CC00 CFFF
47. device drivers Path A sequence of information that directs the system to the file it needs For example c windows bubbles bmp is the path to a graphics file on your system The c tells the system it is on the C hard drive the windows tells the system it is in the windows folder and bubbles bmp is the file Pixel A pixel is an individual dot in a graphic displayed on your computer Pixels are so close together that they look as though they are connected POST Power on self test POST tests your computer s components whenever you turn on the computer Programs Software installed on your system Programs are sometimes called applications RAM Random access memory RAM is the computer s system memory You can write to and read from RAM Information stored in RAM is temporary and is erased when the computer is turned off Reference Data 107 108 Refresh rate The refresh rate is the rate at which the image on the monitor screen is rewritten to the screen A fast refresh rate helps keep the image from flickering Resolution The resolution is the sharpness or clarity of the image on the monitor screen Resolution is measured by the number of pixels the screen can display For example a resolution of 800x600 means that the screen can display 800 pixels in a row and can display 600 rows The more pixels displayed the higher the resolution and the clearer the images ROM Read only memory Permanent computer
48. ect indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development ALR reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments ALR is a registered trademark of Advanced Logic Research Inc All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Contents ALEN e O incase ct A E A EAA AT v Conventions used in this guide cecececccccesceseseeeeeeseseseeseecseeeeeeeeeeneeees vi Safety structions neern e E EEE E TEENE vii Additional information Sources ccccesscsesscescsseeecescesessecseeseesceseens viii The Gateway Support Center cccecccceseseseeceseeeescseeeeeeseneees viii System ACCESS e a a a a a Ga 1 Static electricity precautions s ssesseseesssssessesesesestesesesesesestesesresesesseses 2 Opening the Systemi rennin a a a t a 3 Removing the side panel ccececcecsssssseseseeseeeseeceeeeeseeeeseeeeeeeneeeees 3 Removing the beZel oo cceeeccscesescseeseseeeesceeseseeeceeseeeeaeeeseeeseeeeeeees 5 Removing the top COVEY ceccecesesseseseesescseeeceesceeneeeeseeeeecseescneneneneees 6 Closing the Systemen a a e i 8 Replacing the top COVED
49. egacy F1 Help t Select Item Change Values F9 Setup Defaults ESC Exit Select Menu ENTER Select gt Sub Menu F10 Save and Exit Figure 43 Memory Reservation Screen e XXXX XXXX the specified area of upper memory may be reserved for use by legacy ISA devices Options are Available and Reserved IRQ Reservation Screen This screen appears whenever you select IRQ Reservation from the advanced menu screen It allows you to manually reserve IRQs for specific devices 70 Maintaining and Troubleshooting the Gateway ALR 7300 Server PhoenixBlOS Setup Utility IRQ Reservation Item Specific Help Available Reserves the Available specified IRO Available for use by legacy ate ISA devices Available Available Available F1 Help tt Select Item Change Values F9 Setup Defaults ESC Exit Select Menu ENTER Select gt Sub Menu F10 Save and Exit Figure 44 IRQ Reservation Screen e IRQx the specified IRQ may be reserved for use by legacy ISA devices Options are Available and Reserved BIOS Setup 71 Peripheral configuration screen This screen allows you to configure the system peripherals PhoenixBIOS Setup Utility Peripheral Configuration Item Specific Help Serial Port A Enabled Refer to each Base I O Address 3F8 parameter for Interrupt IRQ4 specific Help messages Serial Port B Enabled Base I O Address 2F8 Interrupt IRQ3 Parallel Port
50. ermines the rate at which a character repeats if a key is held down Options are 2 sec 6 sec 10 sec 13 3 sec 18 5 sec 21 8 sec 26 7 sec and 30 sec e Keyboard Auto Repeat Delay determines the amount of delay before a pressed key repeats Options are 1 4 sec 1 2 sec 3 4 sec and 1 sec Maintaining and Troubleshooting the Gateway ALR 7300 Server Cache memory screen This screen allows you to configure various aspects of the system cache memory PhoenixBlOS Setup Utility Cache Memory Memory Cache Enabled Refer to each Cache System BIOS area Write Protect parameter for Cache Video BIOS area Write Protect specific Help Cache Base 0 512K Write Back Cache Base 512K 640K Write Back Cache Extended Memory area Write Back messages Cache C800 CBFF Enabled Cache CC00 CFFF Enabled Cache D000 D3FF Enabled Cache D400 D7FF Enabled Cache D800 DBFF Enabled Cache DC00 DFFF Enabled F1 Help tt Select Item Change Values F9 Setup Defaults ESC Exit Select Menu ENTER Select Sub Menu F10 Save and Exit Figure 47 Cache Memory Screen e Memory Cache allows you to disable the L1 and L2 memory caches Options include Enabled or Disabled Normally used to troubleshoot speed related problems e Cache System BIOS Area controls the caching of the system BIOS area Options are Uncached or Write Protect e Cache Video BIOS Area controls the caching of the video BIOS a
51. etal mounting bracket which enables the drive to be easily installed and removed from the system chassis This procedure refers to the internal 3 5 inch drive bay not to the 3 5 inch bay at the front of the chassis To Replace a Hard Drive in the Rear Drive Bay 1 Turn off the system and disconnect the power cord 2 Open the case Opening the system on page 3 observing the static electricity precautions in Static electricity precautions on page 2 3 Locate the hard disk assembly beneath the power supply at the rear of the chassis 48 Maintaining and Troubleshooting the Gateway ALR 7300 Server 4 Disconnect the data and power cables from the hard disk drive noting their location and orientation You will reconnect these cables when you install the new hard drive 5 Remove the screws that attach the hard disk mounting bracket to the chassis and remove the bracket from the chassis see Figure 31 Figure 31 Removing the Hard Disk Bracket and Drive 6 Remove the screws that attach the hard drive to the mounting bracket and remove the hard drive see Figure 31 7 Secure the new hard drive to the mounting bracket using the screws you removed in Step 6 see Figure 32 Installing Components 49 Figure 32 Installing a Hard Drive in the Rear Drive Bay 8 Place the hard disk assembly into the chassis and secure it to the chassis using the screws you removed in Step 5 see Figure 32
52. field 70 Cylinders field 65 D000 D3FF field 70 D400 D7FF field 70 D800 DFFF field 70 Discard Changes field 80 Diskette Access field 77 diskette controller field 73 diskette drive A field 64 diskette drive B field 64 diskette drive write protection 77 DMA Channel field Parallel Port 73 Embedded PCI NIC field 69 Index 119 Embedded PCI SCSI Channel A field 68 Embedded PCI SCSI Channel B field 68 Exit Discarding Changes field 80 exit menu screen 80 Exit Saving Changes field 80 Extended Memory field 64 Fifth Boot Device field 79 First Boot Device field 78 Fixed Disk Boot Sector field 77 Floppy Disk Controller field 73 Fourth Boot Device field 79 hard disk drive setup screen 65 Hard Drive field 79 Heads field 65 Interrupt field Parallel Port 73 Interrupt field Serial Port A 72 Interrupt field Serial Port B 73 IRQ Reservation field 69 screen 70 IRQ10 field 71 IRQ11 field 71 IRQ15 field 71 IRQ3 field 71 IRQ4 field 71 IRQS field 71 IRQ7 field 71 IRQ9 field 71 Key Click field 74 Keyboard Auto Repeat Delay field 74 Keyboard Auto Repeat Rate field 74 Keyboard Features field 68 screen 74 Maintaining and Troubleshooting the Gateway ALR 7300 Server Large Disk Access Mode field 68 LBA Mode Control field 66 Legacy Diskette A field 64 Legacy Diskette B field 64 Load Setup Defaults field 80 main menu screen 63 Maximum Capacity field 65 Memory Cache field 75 Memory Reservation field 69 screen 70 Mode field
53. h 7 Resource configuration screen This screen appears whenever Resource Configuration is selected off of the advanced menu screen PhoenixBIOS Setup Utility Resource Configuration Item Specific Help gt Memory Reservation Refer to each parameter for specific Help messages gt IRQ Reservation F1 Help tt Select Item Change Values F9 Setup Defaults ESC Exit Select Menu ENTER Select Sub Menu F10 Save and Exit Figure 42 Resource Configuration Screen e Memory Reservation opens the Memory Reservation screen This screen allows you to reserve blocks of upper memory for use by legacy ISA devices Details of this screen are provided in the section Memory Reservation Screen on page 70 e IRQ Reservation opens the IRQ Reservation screen This screen allows you to reserve IRQs for use by legacy ISA devices Details of this screen are provided in the section IRQ Reservation Screen on page 70 BIOS Setup 69 Memory Reservation Screen This screen appears whenever Memory Reservation is selected from the resource configuration screen It allows you to reserve blocks of memory for ISA devices PhoenixBlOS Setup Utility Memory Reservation Item Specific Help C800 CBFF Available Reserves the CCO0O0 CFFF Available specified block D000 D3FF Available D400 D7FF Available D800 DBFF Available i DC00 DFFF Available ISA devices of upper memory for use by l
54. he D800 DBFF Setup utility field 76 Cache DC00 DFFF Setup utility field 76 Cache Extended Memory Area Setup utility field 76 Cache Memory Setup screen 75 Setup utility field 68 Cache System BIOS Area Setup utility field 75 Cache Video BIOS Area Setup utility field 75 CC00 CFFF Setup utility field 70 CD ROM drive installing 41 troubleshooting 87 CE Notice 117 chassis fan connectors 14 checklist troubleshooting 85 clear CMOS jumper 34 closing the system 8 configuration memory 37 SCSI drives 16 connectors chassis fans 14 VO 20 power supply 14 controller diskette 15 IDE 15 ultraSCSI 16 CPU supported 21 voltage regulator modules 22 Cylinders Setup utility field 65 D D000 D3FF Setup utility field 70 Index 121 122 D400 D7FF Setup utility field 70 D800 DFFF Setup utility field 70 definitions of terms 106 dimensions 109 DIMMs bank configurations 37 configurations 37 installing 35 removing 36 supported 22 troubleshooting 89 Discard Changes Setup utility field 80 disk drive diskette controller 15 IDE controller 15 IDE troubleshooting 91 92 installing 5 25 inch 41 replacing the 3 5 inch diskette drive 37 ultraSCSI controller 16 Diskette Access Setup utility field 77 diskette drive controller 15 controller field 73 setting drive A 64 setting drive B 64 troubleshooting 92 write protection 77 DMA Channel Parallel Port Setup utility field 73 DMA usage 113 E Embedded PCI NIC Setup
55. ides in the drive bay and slide the drive all of the way into the bay The tabs on the rails will click into place when the drive is fully inserted see Figure 25 42 Maintaining and Troubleshooting the Gateway ALR 7300 Server 10 11 12 13 14 Figure 25 Installing a Drive in the 5 25 Inch Drive Bay Connect the power and data cables to the back of the drive See drive documentation for proper drive jumper settings and cable orientation Close the case as described in Closing the system on page 8 Reconnect the power cord and turn on the system Run the configuration software that came with the drive if required The system should automatically recognize the new drive If it does not you may need to set jumpers on the drive or change settings in the BIOS Setup utility Installing Components 43 Replacing the RAID cage in the 5 25 inch drive bay The Quick Hot Swap Drive Cage consists of a drive cage a locking door and all the necessary hardware to install it in the system Each cage supports three drives Begin cage installation from the bottom drive bay Figure 26 Hot Swap Drive Cage To Replace the RAID Cage 1 Remove the side panel as described in Removing the side panel on page 3 2 Disconnect all cables connecting the RAID Cage to other system components 3 Remove the drives A Pull the latching clips outward to release the drive from the RAID Cage see Figu
56. ings for each of the fields At the end of the BIOS update process you will reset the fields to the default values Exit the BIOS Setup program Download the correct BIOS file from the Technical Support web site Uncompress the contents of the BIOS file you downloaded and copy the contents onto a bootable diskette Place the bootable diskette containing the BIOS files into drive A and restart the system with the disk in the drive At the prompt type PROGGTW and press ENTER The system asks you if you want to change the BIOS Press Y and then press ENTER Once the BIOS files have been loaded remove the disk from drive A and restart the system As the system starts up verify that the correct BIOS version is reported Enter BIOS Setup by pressing F2 when prompted during startup Once in BIOS Setup re enter the values you wrote down at the beginning of this process If you do not set the CMOS values back to the correct values the system may function erratically Important You may encounter a CMOS checksum error or other problem after the system restarts Try turning the system off and then restarting CMOS checksum errors require that you enter BIOS Setup check your settings save your settings and exit setup BIOS Setup 81 82 Maintaining and Troubleshooting the Gateway ALR 7300 Server Troubleshooting Introduction saves eink he eee 84 Computer virus notice oo cette esereeeeee
57. l System Access 5 6 5 6 Holding onto the bottom handle firmly pull the bezel away from the chassis Set the bezel aside Removing the top cover It may be easier to access the cables to the 3 5 inch diskette drive or any 5 25 inch devices by removing the top cover of the chassis To Remove the Top Cover 1 Follow the ESD precautions described in Static electricity precautions on page 2 Turn off the system and disconnect the power cord Remove side panel as described in Removing the side panel on page 3 Remove the front bezel as described in Removing the bezel on page 5 Remove the four screws that secure the top panel to the chassis Two are located at the rear of the system and two are located at the front of the system See Figure 3 Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 3 Removing the Top Cover 6 Pull the top cover straight up 7 Set the cover aside 7 System Access 8 Closing the system Before closing the system verify that all connectors and boards are properly installed and firmly seated Replacing the top cover If you have removed the top cover to access components at the top of the system replace the top cover before replacing other covering pieces To Replace the Top Cover 1 Align the top cover with the ledges on the chassis See Figure 4 2 Place the cover straight down on the top of the cha
58. lectrical voltages and moving parts turn off your computer and unplug the power cord before removing the system cover Static electricity precautions Static electricity can permanently damage electronic components in your computer When opening your computer case always perform the following procedure 1 Wear a grounding wrist strap available at most electronics stores 2 Turn off the system power 3 Touch the back of the power supply fan located on the back of the case to discharge any static electricity 4 Unplug all power cords from AC outlets 5 Remove the computer case cover Follow these precautions to avoid electrostatic damage to your system components e Avoid static causing surfaces such as plastic and styrofoam in your work area e Remove the parts from their antistatic bags only when you are ready to use them Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection e Always hold cards by their edges and their metal mounting bracket Avoid touching components on the cards and the edge connectors that connect to expansion slots e Never slide cards or other parts over any surface 2 Maintaining and Troubleshooting the Gateway ALR 7300 Server Opening the system Depending on your purpose you may need to remove only one or all of the system covers Follow the instructions specific to the cover you wish to remove as indicated in each sec
59. lity and either save or ignore all changes A submenu appears asking you to press ENTER to save the changes or Esc to ignore the changes and exit Main menu screen The main menu screen allows you to access the most common setup fields PhoenixBlOS Setup Utility ADVANCED SECURITY BOOT EXIT Item Specific Help System Time 12 00 00 System Date 07 01 1998 Refer t h efer to eac Legacy Diskette A 1 44 1 25MB 3 1 2 parameter for Legacy Diskette B 1 2 MB 5 1 4 specific Help messages gt Primary Master gt Primary Slave gt Secondary Master gt Secondary Slave System Memory Extended Memory F1 Help tt Select Item ESC Exit Select Menu None None None None Figure 39 Main Menu Screen Change Values ENTER Select Sub Menu F9 Setup Defaults F10 Save and Exit BIOS Setup 63 e System Time lets you set the system time Use a twenty four hour clock in the format HH MM SS e System Date lets you set the system date using the format MM DD YYYY e Legacy Diskette A allows you to select the type of diskette drive installed as drive A The options are 360 kB 5 4 1 2 MB 5 4 720 kB 3 2 1 44 1 25 MB 3 12 2 88 MB 3 2 Not installed and Disabled e Legacy Diskette B allows you to select the type of diskette drive installed as drive B The options are 360 kB 5 4 1 2 MB 5 4 720 kB 3 1 2 1 44 1 25 MB 3 12 2 88 MB 3
60. lug and Play The options are Yes and No e Reset Configuration Data selecting Yes causes the system to clear its configuration data and automatically configure all PnP devices at bootup Selecting No causes the system to use the existing configuration information e Use Multiprocessor Specification configures the multiprocessor specification for compatibility reasons Specification 1 4 allows extended bus definitions and is required to permit a secondary PCI bus to work without a bridge However some operating systems require Specification 1 1 for compatibility reasons BIOS Setup 67 e Large Disk Access Mode options include DOS and Other Select DOS if you are using DOS or one of the DOS based operating systems Select Other if you are using another operating system such as UNIX A large disk is considered one that has more than 1024 cylinders 16 heads or 63 tracks per sector e Local Bus IDE Adapter enables or disables the two channels of the onboard IDE adapter The options are Disable Primary Secondary and Both e Resource Configuration opens the Resource Configuration screen Details of this screen are provided in the section Resource configuration screen on page 69 e Peripheral Configuration opens the Peripheral Configuration screen Details of this screen are provided in the section Peripheral configuration screen on page 72 e Keyboard Features opens the Keyboard Configuration screen Details of this
61. n stylized G design and You ve got a friend in the business slogan are registered trademarks and GATEWAY Gateway Solo green stylized GATEWAY green stylized Gateway logo and the black and white spotted box logo are trademarks of Gateway 2000 Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Copyright 1998 Advanced Logic Research Inc ALR All Rights Reserved 9401 Jeronimo Irvine CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from ALR The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions ALR may improve and or change products described in this publication at any time Due to continuing system improvements ALR is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the ALR web site at www alr com In no event will ALR be liable for dir
62. n a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This equipment has been tested and found to comply with the limits of a Class A digital device The accessories associated with this equipment are as follows e Shielded video cable Shielded power cord These accessories are required to be used in order to ensure compliance with FCC tules Industry Canada Notice This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applica
63. ng and Troubleshooting the Gateway ALR 7300 Server NetWare 4 11 drivers and Seagate Backup Exec issues NetWare 4 11 driver issues When installing the second instance driver for the second SCSI controller the server will generate interrupts which hang the server To resolve this issue replace the MPS14 PSM file that is installed during the NetWare 4 11 installation with an updated version of the file The updated file can be obtained from the Netware Service Pack 5 utility patch provided by Novell The following are two methods that can be used to updated the MPS14 PSM file 1 After NetWare is installed and before loading the second on board SCSI driver the updated MPS14 PSM file can be copied to the C NWSERVER subdirectory to overwrite the older version placed during installation Restart the server and the second on board SCSI driver will load successfully 2 During the NetWare installation select SMP support a message to install an unlisted PSM file will display Path to the location of the updated PSM file and load it Once loaded the updated PSM file will automatically be copied to the NetWare installation directory Once the file has been copied you can successfully load the second on board SCSI driver Seagate Backup Exec issues Once Seagate Backup Exec has been installed and the program started the CLIB and DSAPI modules report errors while loading Backup Exec will continue to run after the errors appear Backup Exec
64. occupies two standard half height 5 25 inch drive bays Drives are mounted on a rail system which provides quick and easy installation and hot swapping A fully functional RAID subsystem is controlled by a RAID caching controller Hot swapping is a useful features that allows you to replace a failed hard disk drive without interrupting system operation In the event of a hot swappable drive failure which is part ofa RAID 5 the system 22 Maintaining and Troubleshooting the Gateway ALR 7300 Server continues normal operations You can replace the failed drive and rebuild its contents on an equivalent replacement drive automatically without shutting down the system Figure 9 RAID Cage SCSI backplane components The SCSI backplane connects the SCA 2 LVD SCSI drives to the SCSI RAID controller or the SCSI controllers on the system board The backplane provides automatic SCSI address setting and allows hot swapping of SCSI drives Figure 10 shows the back of the backplane where the drives connect O O T Y o P Figure 10 The Back of the SCSI Backplane If the RAID cage is included as part of the server configuration see the Quick Hot swap Installation Guide for information on how to configure the quick hot swap backplane Components 23 24 Maintaining and Troubleshooting the Gateway ALR 7300 Server Installing Components Replacing the processO c ccccscesseeeeeteeeeeeeees 26 Installing a second pr
65. ocessot ccecceceseeseeteeees 30 Setting the jumpers 0 ce eeeeeceeeseeeeeeeseneeeeeeeeeseees 33 Installing memory and hardware eee 35 Installing software and drivers cceeeeeereeees 58 X Important If the error message update table not found for CPUxx Stepping xxxx displays at boot up run the MULOADER utility located on the disk included with your processor kit This message may occur under the following conditions When a new processor has been added that does not include the stepping information in the table When the BIOS is flashed it may remove the stepping information form the table which will cause the error message to appear Replacing the processor The system is compatible with Intel Pentium II Xeon processors You can either upgrade the existing Pentium II Xeon processor or install a second processor of the same speed as the first processor When replacing a processor order a Pentium II Xeon processor upgrade kit The kit includes the Pentium II Xeon processor a heat sink and a VRM It is critical that a heat sink be installed on each Pentium II Xeon processor The Pentium II Xeon processor overheats and fails if it is not cooled sufficiently The heat sink provided with the processor on the system provides all necessary cooling for the processor For the latest details on the availability of the upgrade kits contact one of the sources listed in the Assi
66. on DIMM configurations on page 114 for valid memory configurations You may select any combination that provides the total RAM required by your system and applications To Install DIMMs 1 Turn off the system and disconnect the power cord 2 Open the case Closing the system on page 8 observing the static electricity precautions in Static electricity precautions on page 2 3 Pull open the socket clamps on each side of the DIMM socket see Figure 16 Figure 16 Opening the DIMM Socket Clamps 4 Align the two notches in the DIMM with the two notches in the DIMM socket see Figure 17 and insert the DIMM into the socket amp Important In order to reach 2 GB of RAM you must install 512 MB DIMMs At the time this manual was published 512 MB DIMMs were not readily available These DIMMs had not been tested with this system at this time This manual assumes that the 512 MB DIMMs will conform to published standards and that no significant problems will be discovered in testing Installing Components 35 Figure 17 Inserting the DIMM 5 Gently press the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket clamps on each end of the DIMM 6 Close the case as described in Closing the system on page 8 7 Reconnect the power cord and turn on the system To Remove DIMMs W Caution 1 Gently push out the plastic socket clamps
67. oot data PhoenixBlOS Setup Utility MAIN ADVANCED SECURITY BOOT EXIT Item Specific Help First Boot Device Diskette Drive Second Boot Device Hard Drive Refer to each Third Boot Device Removable Devices K Fourth Boot Device ATAPI CD ROM Drive pii Fifth Boot Device Network Boot specific Help messages parameter for gt Hard Drive gt Removable Devices F1 Help t Select Item Change Values F9 Setup Defaults ESC Exit Select Menu ENTER Select gt Sub Menu F10 Save and Exit Figure 49 Boot Menu Screen e First Boot Device designates the device that the system polls first upon boot up Options include Diskette Drive Hard Drive Removable Devices ATAPI CD ROM Drive and Network Boot Second Boot Device designates the device that the system polls second upon boot up assuming that it finds no boot data on the previously designated device Options include Diskette Drive Hard Drive Removable Devices ATAPI CD ROM Drive and Network Boot e Third Boot Device designates the device that the system polls third upon boot up assuming that it finds no boot data on the previously designated device Options include Diskette Drive Hard Drive Removable Devices ATAPI CD ROM Drive and Network Boot Maintaining and Troubleshooting the Gateway ALR 7300 Server Fourth Boot Device designates the device that the system polls fourth upon boot up assuming that it finds no boot data on the pre
68. ooting the Gateway ALR 7300 Server Figure 37 Removing the Battery 7 Close the case as described in Closing the system on page 8 8 Reconnect the power cord and turn on the system 9 Enter the BIOS Setup program and verify that the system configuration is correct using the data you recorded in Step 2 If the CMOS data is not correct change the information in the setup screens as necessary Troubleshooting the battery installation If you have problems after installing the new battery try each of the items listed below replacing the cover and restarting the computer after each try Turn off the system and ensure that all exterior cables are attached to the correct connectors and secured e Check to be sure that all power switches are on If the system is plugged into a power strip or surge protector be sure it is turned on also e Enter the BIOS Setup program and compare the settings on the screen with your notes or the system hardware manuals Correct any discrepancies Installing Components 57 58 e Turn off the system remove the cover and verify that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins Disconnect and reconnect the cables and then replace the cover carefully so as not to disturb any cables e Turn off the system remove the cover and if you have the proper test equipment
69. or moving data to and from the drive The options listed are those supported by the drive and the platform either Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 and Fast PIO 4 or Standard FPIO3 DMA1 and FPIO4 DMA2 e Ultra DMA Mode enabling this option allows a faster data transfer rate with compatible drives The options are Mode 0 Mode 1 and Mode 2 66 Maintaining and Troubleshooting the Gateway ALR 7300 Server Advanced menu screen The advanced menu screen allows you to access a large number of advanced features Many of these features can cause the system to malfunction if set incorrectly Do not change these settings unless you must PhoenixBlOS Setup Utility MAIN AA SECURITY BOOT Plug amp Play O S Reset Configuration Data Use Multiprocessor Specification Large Disk Access Mode Local Bus IDE Adapter gt Resource Configuration gt Peripheral Configuration gt Keyboard Features gt Cache Memory gt Advanced Chipset Control Embedded PCI SCSI Channel A Enabled Embedded PCI SCSI Channel B Enabled Embedded PCI NIC Enabled SHM Address 1 F1 Help tt Select Item Change Values ESC Exit 4 Select Menu ENTER Select gt Sub Menu EXIT Item Specific Help Refer to each parameter for specific Help messages F9 Setup Defaults F10 Save and Exit Figure 41 Advanced Menu Screen e Plug and Play O S specifies whether the operating system is compatible with P
70. ory is memory that is retained even when the computer is turned off The Setup program settings and other parameters are maintained in CMOS memory Default The option that the software or system uses when you have not made a choice yourself Disc A compact disc CD 106 Maintaining and Troubleshooting the Gateway ALR 7300 Server Disk The device used by the computer to store and retrieve information Disk can refer to a diskette or a hard disk Diskette A removable disk also called a floppy Hard drive The drive installed inside your computer that stores all your system and data files Depending on its configuration the computer may have more than one hard drive Each drive is assigned its own drive letter If you have only one drive its drive letter is C and it is often called the C drive I O Input output Refers to devices such as printers whose purpose is to enter data into a computer or extract data from a computer An I O device is accessed through an I O address a location in memory reserved for the device to exchange information between itself and the rest of the computer IRQ Interrupt request line The IRQ is a hardware line that a device uses to signal the processor when the device needs the processor s services The number of IRQs is limited by industry standards Operating system A program that supervises the computer s operation including handling I O networking and connectivity and
71. ose the case as described in Closing the system on page 8 13 Reconnect the power cord and turn on the system 40 Maintaining and Troubleshooting the Gateway ALR 7300 Server Installing a drive in the 5 25 inch drive bay The 5 25 inch drive bay supports a CD ROM drive disk drive or other 5 25 inch device To Install a Drive in the 5 25 inch Drive Bay 1 Turn off the system and disconnect the power cord 2 Open the case Opening the system on page 3 observing the static electricity precautions in Static electricity precautions on page 2 3 Locate the 5 25 inch drive bay 4 Ifno drive is installed in the drive bay remove the metal drive bay cover from the front of the 5 25 inch drive bay Also remove the plastic drive bay cover on the front bezel 5 Ifyou are replacing an existing drive disconnect the power and data cables from the drive noting their location and orientation You will reconnect these cables after you install the new drive 6 Squeeze the tabs at the ends of the guide rails in toward the center of the drive and pull the drive out of the chassis see Figure 24 Installing Components 41 Guide rail Tab Figure 24 Removing a 5 25 inch Drive 7 Remove the screws that secure the drive rails to the drive and remove the rails 8 Mount the guide rails to the new drive using the screws you removed from the old drive 9 Align the guide rails with the rail gu
72. rd is aligned with the correct slot in the card guide When the card is fully inser ed the plastic retaining clip will snap back out to hold the end of the card in positi jon Installing Components 53 Removing an expansion card Removing an expansion card may require you to run software to reconfigure the system To Remove an Expansion Card 1 Turn off the system and disconnect all power cords and peripheral devices 2 Open the cover as described in Opening the system on page 3 following all static electricity precautions as described in Static electricity precautions on page 2 If necessary disconnect any cables connected to the expansion card ad 4 Remove the screw that secures the card and its bracket to the back panel of the server see Figure 35 Figure 35 Removing the Expansion Card Screw 5 For full length cards press the retaining latch on the card guide in until it clicks into the retracted position see Figure 36 54 Maintaining and Troubleshooting the Gateway ALR 7300 Server Retaining Release latch button Figure 36 Pressing the Retaining Latch Gently but firmly pull the expansion card out of the chassis Press the release button on the card guide to return the retaining latch to the extended position Place an expansion port cover over the empty slot and secure it with the screw you removed earlier Replace the co
73. re 27 44 Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 27 Removing the SCSI Drives B Pull the drive out of the drive cage C Place the drive in a safe place preferably in an anti static bag D Repeat steps a c for all drives in the drive cage 4 Remove the old RAID Cage by pressing the tabs on the slide rails toward the center of the cage and pulling the cage out of the 5 25 inch drive bay see Figure 28 Installing Components 45 Figure 28 Removing the RAID Cage Installing the New RAID Cage Slide the new drive cage into the drive bracket as shown in Figure 29 1 Maintaining and Troubleshooting the Gateway ALR 7300 Server 46 Figure 29 Installing the RAID Cage Connect all cables that connect the RAID Cage and its backplane to other system components Reinstall the SCSI drives in the new RAID cage by aligning the rails and sliding them all the way into the cage see Figure 30 Installing Components 47 Xe Important Each drive has a Drive Number label affixed to the front of the drive The drive number on the label corresponds to the device s SCSI ID Drives must be installed in ascending order starting from the bottom bay Figure 30 Replacing the SCSI Drives 4 Secure the drives by closing the latching clips Replacing a hard disk in the rear drive bay The hard disk is secured to a m
74. rea Options are Uncached or Write Protect e Cache Base 0 512K controls caching of the first 512KB of base memory Options are Write Back Write Through Uncached and Write Protect e Cache Base 512K 640K controls caching of the 512KB through 640KB area of base memory Options are Write Back Write Through Uncached and Write Protect BIOS Setup 75 e Cache Extended Memory Area controls caching of the system memory above 1 MB Options are Uncached Write Through Write Protect and Write Back e Cache segments e g C800 CBFF controls caching of the specified segments of memory Options are Disabled Write Through Write Protect and Write Back e MSCS Support Options are Enabled and Disabled Enable to support Microsoft Cluster Security menu screen This screen allows you to set system security characteristics PhoenixBlOS Setup Utility MAIN ADVANCED BOOT EXIT Item Specific Help Supervisor Password Clear User Password Clear Refer to each parameter for Set Supervisor Password Enter Set User Password Enter specific Help messages Password on Boot Enabled Fixed Disk Boot Sector Normal Diskette Access User F1 Help t Select Item Change Values F9 Setup Defaults ESC Exit Select Menu ENTER Select gt Sub Menu F10 Save and Exit Figure 48 Security Menu Screen e Supervisor Password displays the status of the administrative password Options are Clear no pas
75. recommends that these files be updated to a later version The updated files can be obtained from Novell s website at the following location http support novell com cgi bin search download pug updates nw 1 nw41 1 libuph exe amp sr The update files are CLIB NLM and DSAPILNLM Installing Components 59 60 Maintaining and Troubleshooting the Gateway ALR 7300 Server BIOS Setup About the BIOS Setup Utility ccccssssssssssee 62 Using the BIOS Setup Utility 62 81 Updating the BIOS 0 ce eeeceeseeeesesereeeeeeneeeees About the BIOS Setup Utility The computer BIOS has a built in program that lets you set many basic system characteristics These settings are stored and saved even when the power is off This chapter contains information about this setup utility and is intended to serve as a guide so that you can make changes to your system BIOS when necessary Many of the screen examples that you see in this chapter are identical to what you see on your monitor however you may have a system with a newer BIOS version than the one described in this manual In that case some of the examples may differ somewhat from what you see but the screens are similar enough that you should have no trouble getting the information that you need Using the BIOS Setup Utility The computer BIOS has a built in setup utility that lets you configure several basic system characteristics The settings are stored in battery ba
76. rer s instructions Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged e Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed e The system was dropped or the cabinet is damaged e The system s performance changes Additional information sources Along with this manual and your user s guide you can find additional information by using the following sources The Gateway Support Center Log on to the Gateway Support Center at www gateway com support to access information about your system or other Gateway products Some types of information you can access are Hardware driver including BIOS and software application updates An expanded glossary Technical tips Service Agreement information Technical documents and component information Frequently Asked Questions FAQ Online access to Tech Support viii Maintaining and Troubleshooting the Gateway ALR 7300 Server system Access Static electricity precautions ceeereeeeeeees 2 Opening the System ceceeceeseeeseeeeeseteeseseeeeeees 3 Closing the SyStem c cccccssssesecereeseseeeeeeseeeeseneeees 8 WY Caution Prevent electrostatic damage to your system by following static electricity precautions every time you open your computer case A Warning To avoid exposure to dangerous e
77. ry PCI slot 3 Primary PCI slot 2 Primary PCI slot 1 Ethernet connector Dual USB ports AM Video port AN AO AP AQ Mouse and keyboard ports Serial port 2 Parallel port Serial port 1 Components 13 AR Slot 2 processor 1 connector boot processor AS Slot 2 processor 2 connector application processor AT DIMM bank A AU DIMM bank B AV DIMM bank C AW DIMM bank D AX Processor 2 fan connector AY Processor 1 fan connector AZ Embedded VRM for processor 1 BA VRM connector for processor 2 BB Processor speed setting jumpers BC RAID cage connector BD LED display switch connector Chassis fans There are several chassis fan connectors on the system board These connectors provide power for cooling fans that may be positioned in several parts of the chassis to cool critical components Power connectors There are several power connectors that provide power for the system board Some of these connectors provide power for specialized functions Primary power connector The primary power connector provides the majority of the power to the system board This connector is designed to accommodate the power supply installed in the system Supplemental power connector The supplemental power connector provides additional power to the system board from the power supply 14 Maintaining and Troubleshooting the Gateway ALR 7300 Server Soft power connector The soft power connector provides for the connection of a
78. s advanced SCSI I O cell technology ensures data integrity for higher I O bandwidth requirements with data rates of 40 MB sec in Ultra mode and 80 MB sec in Ultra2 mode Additional features e Dual LVD 16 bit 68 pin PCI to Wide Ultra2 SCSI connectors e Full 32 bit PCI bus master implementation maximizing data transfer on PCI local bus at 133 MB sec data bursts e SCSI configured automatically SCAM Level 1 for Windows 95 enabling automatic configuration of new devices without having to reboot the system e Wide SCSI configuration supporting up to 15 connected SCSI peripherals per channel for a total of up to 30 devices Up to seven 8 bit devices can be installed on each channel e Multithreading support for up to 255 simultaneous I O tasks e Advanced SCSI I O cell ensuring data integrity by automatically and continuously adjusting slew rate to compensate for SCSI bus loading Driver support for all major operating systems Front panel connectors There are several connectors that provide connection of the front panel features to the system board Some of these connectors are redundant allowing the front panel features to vary according to the system requirements and the chassis configuration Therefore some of these connectors are not used in the system as shipped SHM mode jumper This jumper identifies the physical environment for the InforManager server management software and should be removed from the ALR 7300 1
79. s to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications and files are printed in italic Important An important informs you of special cir cumstances W Caution A caution warns you of possible damage to equipment or loss of data A Warning A warning indicates the possibility of per sonal injury Maintaining and Troubleshooting the Gateway ALR 7300 Server Safety instructions Observe the following safety instructions when using your system Follow all instructions marked on the system and in the documentation When the computer is turned off a small amount of electrical current still runs through the computer Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover Follow the cleaning instructions in your user s guide Do not use this product near water or a heat source such as a radiator or heat register Do not spill anything on or into the system The best way to avoid spills is to avoid eating and drinking near your system Make sure you set up the system on a stable work surface Openings in the computer cabinet are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 12 inches around the system for ventilation when you set up your work area Never insert objects of an
80. second ProceSSOL c eeccseseseesesesseseseeseeeseeeeeesceeneeeeseeeeaeeees 30 Settings theJunip rS nesie aM acter a ana gets tle 33 Processor Speed JUMPEL cceceseseseeseseeeeseeeeeseeceeeeceseseeeceeaeeeeees 33 Clear CMOS Quimper ru ietro e a i 34 Installing memory and hardware cceececessessceceseeeeseeeeeeseeeeeeseseneeeees 35 Installing MeMOTY cenina a a 35 Adding and replacing drives ssesessssesesessesesesesresesessseeseseseete 37 SCSI cable kit installation sseesseseesesseeeseestessssessrerrsrssresssrrssesre 51 Adding an expansion Card 0 ceccceessssescseseeseeseteeseseeeeeeseneeeeeeees 52 Removing an expansion Card cceesescesesereeeeseeseceseeeseeseseeeeeeees 54 Replacing the battery cccccccceesssesceceseeseseceseecesencaeeeeseeeeeeseeeees 56 Installing software and drivers ecececesceceseseeetseceseeceseeseeeesceeneeneneees 58 Installing the Video drivers cecceccseseeeeseeeceseceseeeeseeeeeceeneeeeeeees 58 NetWare 4 11 drivers and Seagate Backup Exec issues 59 BIOS SOUP at eee sven Gea Medias ieee eS eee ne ener se eee Tee 61 About the BIOS Setup Utility cc ecceseseeceseseteeseseeeneneeeeeeeeneeeenes 62 Using the BIOS Setup Utility ccccsseseseseseeeeseeeeeseseneeeeseneneees 62 Main menu Screens sii tiina o lanai dace 63 Advanced menu SCreen essesscsseseseseeeseeecescecseeteeeseenenseeeesees 67 SeCUTItY MENU SCLCOM eee ceesce
81. seseseeeeseeeesceeeeeceeeseseeseseeeeeeeaeeneneees 76 Boot Men SCLC Neds 2os cele ees needs aa 78 Exit men SCTECN essin whe ta eesibesehdteckadee 80 Updating the BIO Si i 2s eesti anti A ee action tench hel lates acts 81 Troubleshooting sao eee hae eas dated ete eine da ae 83 Introduchon 2 4 42 eit ace itl enh E 84 Computer VITUS Notice sosete eddie await RAAE 84 Troubleshooting checklist ccceccscseseeseeneeseseeeeseeeeeeeeeceeseeeeseeeeaeeees 85 Verifying your COnfiguration ccccceeceeseecteecctseeeseeeeeeeeseeeeeenes 86 Troubleshooting guidelines 0 0 0 ceccecescsescseeseseeceseeeseeeeeeeeneeseeenes 86 CD ROM problems nrinn a a 87 Hard disk problems rninn n decd a aa 88 Memory Processor problems c cccecsseseeeseesseseseeseseeeesceeneeeeseneneees 89 Modem problems cccssescesesseseseeeeseseseeseceseseeceeaeeseseeeeaeseseeseeeaeeeenes 90 Peripheral Adapter problems c cccccccsceseseceseeseseeeeseseeeeeeeceeneeeeneneeas 91 Printer problems cocir einari del diiaient danwetltaaiaked 93 System problems o cece cvestaxtsevaitedectec steak teste a a a a 94 Video Problems inae rn Sank calla tain Sten 95 Maintaining and Troubleshooting the Gateway ALR 7300 Server Error messa p s secssevsevsvasvecececeesasubeveveed Wessedesd TEAR 98 Reference Data s nneonesnenesneenoneteoteetrrertenntnrnsrnernenernrrneene 101 Acronyms and abbreviations s sssssssssesssssseesesseseseste
82. sesteseseseseesesese 102 Terms and definitions ssesesnesesseseeese ses eseesesesesessesesttesesessseesesrestene 106 SPECiHICAtONS e o e a AE ER EE AE AORE 109 Menor Tap scesciscasets isl a a A E E EREN 110 W O iat Y o AE E E ESE EA E E 111 IRQMUSASE oesol a a a e e s 112 DMA USA BC aanunasaka aaan e ccs cassedensascuccdsadenta e aR 113 DIMM configurations c ccccccesesesesseseesesceesceeeceaesceseseseeeceeaeseeseneeeeas 114 Regulatory compliance statements ccecssesseseseeeeseseeceseseneeeeaeeees 116 FCC NOUCe ritaria i erties 116 Industry Canada Notice cccceccsssssssssescsesceeeseeeeeeeeaeeeeeceseeeeenes 116 CENOU E ai ceieedtccaeds Ae gear At At ee Sore ENS 117 VC EL INOUICE see tcccezcatstcectes cat cavadst E aAa A 117 Australia New Zealand Notice cccccseescsseeceeeeescseeeeeeseneeees 118 ij 8 gt Greene A A ererren error 119 Contents iii iv Maintaining and Troubleshooting the Gateway ALR 7300 Server Preface Conventions used in this guide ceeeeeeeeeeees vi Safety instructions ccceceseseeseseseeeeeeeeeteeseeeeeeees vil Additional information SOULCES cceeeeeeees viii vi Conventions used in this guide Throughout this guide you will see the following conventions Convention Description ENTER Keyboard key names are printed in small capitals CTRL ALT DEL A plus sign indicates that the keys must be pressed simultaneously Setup Command
83. ssis 3 Secure the cover with the four screws you removed earlier Maintaining and Troubleshooting the Gateway ALR 7300 Server Replacing the bezel After installing a 5 25 inch device or replacing the 3 5 inch diskette drive replace the front bezel before you replace the side panel To Replace the Front Bezel 1 Position the bezel to the front of the chassis so that the bezel pegs are aligned with the mount holes on the front of the chassis See Figure 5 Figure 5 Replacing the Front Bezel 2 Insert the bezel pegs into the correct holes at the top of the chassis 3 Swing the bottom of the bezel forward and press the pegs into the correct holes securing the bezel to the chassis 4 Secure the bezel with the two screws you removed when removing the bezel System Access 9 Replacing the side panel The final step in closing the system is to replace the side panel To Replace the Side Panel 1 Align the side panel with the ledges on the chassis 2 Slide the panel toward the front of the chassis see Figure 6 Figure 6 Reinstalling the Side Panel 3 Secure the panel with the screws you removed when opening the system 4 Ifneeded repeat for the other side panel 10 Maintaining and Troubleshooting the Gateway ALR 7300 Server Components System board component cccecseeeteteeeeeees 12 Quick Hot swap RAID cage ou ceeseeseeeeeeees 22 SCSI backplane components
84. stance Resources document To Replace the Processor 1 Turn off the system and disconnect the power cord 2 Open the case Opening the system on page 3 observing the static electricity precautions in Static electricity precautions on page 2 3 Wearing an anti static wristband grounded to the system chassis remove the lock bar from the processor slot by removing the two screws that secure it see Figure 11 26 Maintaining and Troubleshooting the Gateway ALR 7300 Server Figure 11 Removing the Lock Bar 4 Lift the cartridge up and away from the system board See Figure 12 Installing Components 27 Figure 12 Removing the Processor 5 Place the processor cartridge that you removed in a safe place 6 Remove the replacement processor cartridge from its protective wrapping and place it in the cartridge supports for the slot 2 connector 7 Slide the cartridge all of the way down until it is firmly seated See Figure 13 28 Maintaining and Troubleshooting the Gateway ALR 7300 Server 10 11 12 Figure 13 Installing the Replacement Processor If the processor cartridge does not already have the heatsink attached to it attach the heatsink according to the instructions that came with the processor upgrade kit Replace the lock bar on the processor support and secure it with the two screws that you removed in Step 3 Set the jumpers for the new processor configuration see the section
85. sword entered and Set a password has been established e User Password displays the status of the user password Options are Clear no password entered and Set a password has been established 76 Maintaining and Troubleshooting the Gateway ALR 7300 Server Set Supervisor Password opens the supervisor password menu In this box the supervisor can enter and verify the password used to control access to the setup utility If the supervisor password has already been set the supervisor must enter the current password before being able to enter and verify a new password Set User Password shows the user password menu In this box you can enter and verify the password used to control access to the system at boot If the user password has already been set you must enter the current password before you are able to enter and verify a new password Password on Boot when this option is enabled the system prompts you for a password before booting the system Fixed Disk Boot Sector allows you to write protect the boot sector of the primary boot disk to protect the system from viruses Options for this field are Normal and Write Protect Diskette Access controls access to the diskette drive Options include Supervisor diskette drive is accessible only to the supervisor and User diskette drive is accessible to any user BIOS Setup 77 78 Boot menu screen This screen allows you to set the order in which the system seeks b
86. t Figure 8 I O Connectors The following I O connectors are included with the system e Two universal serial bus USB ports provide connection for a growing list of peripherals including mouse keyboard joystick monitor tape and diskette drives You can daisy chain up to 127 devices from each port The port also provides hot swap capability 20 Maintaining and Troubleshooting the Gateway ALR 7300 Server and dynamic resource allocation for all attached peripherals Most major operating systems provide USB drivers and should require no special procedures for implementation or use e Two 9 pin 16550 compatible serial ports e One bidirectional ECP EPP parallel port e One video port e One PS 2 style mouse port e One PS 2 style keyboard port e One RJ 45 Ethernet connector with two LEDs The green LED shows that the system is communicating with the network and the yellow LED shows that communication is occurring at 100 Mbps Processor subsystem The system board supports as many as two processors CPUs The board provides several additional connectors for supporting components as described in the following paragraphs Processors and processor slots Depending on the model the system is equipped with one Intel Pentium II Xeon processor with 512 KB 1 MB or 2 MB ECC L2 cache integrated into a single edge contact SEC cartridge The system SMP design supports up to two processors and is Intel MP Specification v1 1 an
87. t found for CPUxx Stepping xxxx displays at boot up run the MULOADER utility located on the disk included with your processor kit This message may occur under the following conditions When a new processor has been added that does not include the stepping information in the table When the BIOS is flashed it may remove the stepping information form the table which will cause the error message to appear Troubleshooting 89 90 A new processor is not recognized by the system Probable Cause Solution The processor was installed incorrectly or in the wrong socket Check the installation The processor should be recognized automatically if it was installed correctly The processor speed was not selected on the system board If your system board enables you to select the processor speed make sure you have selected the speed properly A pin was bent on the processor during installation Remove the processor and inspect it for damage If a pin is bent very carefully try to straighten it Modem problems The modem is not recognized by the system Probable Cause Solution The modem has not been added as new hardware Add the modem as new hardware The modem is not connected to a live phone jack Make certain the line connected to the modem is live and plugged into the appropriate port on the modem line port The modem is not configured with a valid
88. te B The drive cables are not Open the system and check all cables connected properly connected to the controller The drive controller is Open the system and reseat the drive not seated properly controller This possibility is only valid for systems that include an add in drive controller Troubleshooting 91 92 The diskette drive will not read write or format Probable Cause Solution The diskette is not IBM formatted Make certain the diskette you are trying to format is IBM compatible If it is try reformatting it The diskette is corrupted Run ScanDisk on the diskette If errors are detected and corrected try accessing the diskette again The diskette is write protected Make certain the write protection window on the upper right corner of the diskette is closed unprotected The diskette drive LED i lluminates continuously Probable Cause Solution The diskette is corrupted Remove the diskette from the drive If the light remains on try restarting the system The cable to the drive is not connected properly Open the system and check the cable between the diskette drive and its controller Make certain the pins are not bent or misaligned An expansion card is not recognized by the system Probable Cause Solution The interrupt and or I O address is set incorrectly Check the address configuration of
89. te Command mode register 0061 0070 16 bytes NMI status registers 0080 008F 16 bytes DMA page registers 00A0 00A1 2 bytes INT 2 00C0 00DE 31 bytes DMA2 0400 040F 16 bytes DMA1 0461 0464 4 bytes Extended NMI control 0480 048F 16 bytes DMA high page register 04C2 1 byte Reserved 04C6 04CE 8 bytes DMA2 04D0 04DF 16 bytes INT DMA2 04E0 04FF 32 bytes DMA Reference Data 111 IRQ usage The following table lists the Interrupt Request Lines IRQs that the system typically uses and which ones are available for use by add on devices IRQ Resource NMI 0 System timer 1 Keyboard 2 Cascade 3 Serial port 2 COM2 4 Serial port 1 COM1 5 Secondary parallel port LPT2 6 Diskette controller 7 Primary parallel port LPT 1 8 Real time clock RTC 9 Cascade redirect 10 Available 11 Available 12 PS 2 mouse port 13 Math coprocessor 14 Primary hard disk 15 Secondary hard disk 112 Maintaining and Troubleshooting the Gateway ALR 7300 Server DMA usage The following table lists the direct memory access DMA channels that the system typically uses and which ones are available for use by expansion cards DMA Resource 0 Cascade 1 Available 2 Floppy controller 3 Available 4 Redirect cascade 5 Available 6 Available 7 Available Reference Data 113 Important You can use 8 MB 16 MB
90. teeeeeeeeeees 84 Troubleshooting checklist ceseeeeeeeteeees 85 CD ROM problems ccceseeseeseseeneeceteeeeetees 87 Hard disk problems ccccccececesseeteeeeteeeeseeeesenens 88 Memory Processor problems 89 Modem problems cceseececeecesesereeeteeeeteeeeeeeeees 90 Peripheral Adapter problems cccceceeeeces 91 Printer problems cccesseseseecesesereeeeeeeeeeeeeeeeees 93 System problems isesi nieni e 94 Video probleMSonrn ionann nn eenen 95 Error Mosag Senia n A E 98 3 Important Under no circumstances return any equipment without obtaining a Return Material Authorization RMA number Introduction If your system does not operate correctly re read the instructions for the procedure s you have performed If an error occurs within an application consult the documentation supplied with the software This section identifies solutions to common problems If the suggestions in this chapter do not resolve your problem try calling Technical Support Computer virus notice A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system It attaches itself to executable files or boot sectors so it can replicate and spread Some viruses may only cause the system to beep or display messages or images on the screen Other viruses are highly destructive and corrupt or erase the contents of files or disks To be safe never assume any
91. tem From the Printers window Start Settings Printers double click Add Printer Follow the directions for adding the new printer The printer prints garbled text Probable Cause Solution The wrong driver is used for the selected printer From the Printers window Start Settings Printers select the printer From the File menu click Properties Make certain the printer is using the right printer driver If not install the correct one Troubleshooting 93 94 System problems The system will not start up Probable Cause Solution The system is not connected to an AC outlet Check the power cable s and make certain it is connected to an AC power source The voltage selection switch is not set correctly Make certain the voltage selection switch reflects the correct power source One power supply is not supplying power to the load share module Verify that both power cords are plugged into working AC outlets Verify that both power cords are fully plugged into their AC in connectors on the back panel of the computer Verify that both power supplies are set to the correct voltage range 115 V AC or 230 V AC Verify that both power supplies are turned on Replace any defective power supply The keyboard doesn t work Probable Cause Solution A key was depressed while the system was starting up Clear the sticking key then turn
92. tem RAM You may want to rerun the anti virus software when you turn the system back on the verify that the system is clean Troubleshooting checklist Before turning on the system make sure that e The power cord is connected to the AC power in connector and an AC outlet e The AC outlet is supplying power e Ifyou use a power strip you have turned it on and set the circuit breaker e The voltage selection switch on the system power supply reflects the proper voltage Troubleshooting 85 86 Verifying your configuration If your system is not operating correctly the BIOS may contain an invalid configuration parameter Enter the BIOS program and check your configuration settings Troubleshooting guidelines As you troubleshoot your system keep the following guidelines in mind Never remove the system cover while the system is turned on Do not attempt to open the monitor it is extremely dangerous Even if the monitor power is disconnected stored energy within the components can cause a painful or harmful shock If a peripheral such as the keyboard mouse drive or printer does not appear to work verify that all connections are secure If the system displays an error message on the screen write it down word for word You may be asked about it when calling Technical Support Only qualified personnel should open the system for maintenance If you are qualified to maintain the system yourself make certain
93. tion Removing the side panel Most of the system components are accessible through the side panel To Remove the Side Panel 1 Follow the ESD precautions described in Static electricity precautions on page 2 2 Turn off the system and disconnect the power cord 3 Remove the two screws that secure the side panel from the back panel of the system See Figure 1 W Caution Turn the system off and disconnect both power cords before proceeding Installing any component while the power is on may cause permanent damage to the system System Access 3 Figure 1 Removing the Side Panel 4 Pull the cover toward the back of the system and remove it from the chassis 5 Set the side cover aside 6 Ifyou need to remove the other side panel repeat steps 3 5 for the other side of the system 4 Maintaining and Troubleshooting the Gateway ALR 7300 Server Removing the bezel If you need to install or replace a 5 25 inch device or the 3 5 inch diskette drive you need to remove the front bezel To Remove the Front Bezel 1 Follow the ESD precautions described in Static electricity precautions on page 2 2 Turn off the system and disconnect the power cord 3 Remove both side panels as described in Removing the side panel on page 3 4 From the inside of the chassis remove the two screws securing the bezel to the chassis See Figure 2 Figure 2 Removing the Beze
94. tions of what the memory is used for at each address location Address Dec Address Size Description imal Hexadeci mal 0 KB 640 KB 0000 0000 640 KB Main memory for user 0009 FFFF applications 640 KB 000A 0000 128 KB Video graphics dis 768 KB 000B FFFF play buffer 768 KB 000C 0000 128 KB Reserved for ROM on 896 KB 000D FFFF O adapters 896 KB 000E 0000 128 KB System BIOS ROM 1024 KB OOOF FFFF 1 MB Above 1 MB 1 MB 16 MB 0010 0000 15 MB Extended Memory OOFF FFFF 15 MB 16 MB OOFE 0000 64 KB Mapped RAM or ROM OOFF FFFF Above 16 MB 16MB 0100 0000 1 GB Total accessible 1024 MB 3FFF FFFF minus extended memory 1 GB 16 MB above 16 MB 128 MB 0800 0000 3966 M Mapped to ISA slots 4084 MB FFFD FFFF B 4GB minus 2MB 4 GB minus FFFF 0000 64 KB System BIOS ROM 64KB 4 GB FFFF FFFF Maintaining and Troubleshooting the Gateway ALR 7300 Server I O map The following table gives descriptions of what the memory is used for at each address location Address Size Description hex 0000 000F 16 bytes DMA 1 0020 0021 2 bytes INT 1 0040 1 byte Programmable interval timer 1 0041 1 byte Refresh request counter 1 0042 1 byte Speaker tone counter 2 0043 1 byte Command mode register 0048 1 byte Programmable interval timer 2 0049 1 byte Reserved 004A 1 byte CPU speed control counter 2 004B 1 by
95. tions to the CMOS are necessary Clearing CMOS memory returns all BIOS Setup settings to the default values CPU speed setting jumper This jumper allows you to set the speed of the processor Both processors in dual processor configurations must have the same speed rating If processors of different speeds are used in the same system the processors must run at the speed of the slower processor 50 feature connector This connector is designed to accommodate an intelligent input output LO compatible expansion card At the time this manual was published no fully 1O compatible board was available for testing Battery Provides the power to maintain the CMOS memory when the system is turned off or unplugged Components 19 Expansion slots The system features seven expansion slots five PCI slots one shared PCI RAID port slot and one shared PCI ISA slot The I 0 feature connector is aligned with one of the PCI slots secondary PCI slot 1 If you install a card in the I O feature connector you may not be able to use the corresponding PCI slot The PCI bus processes peripheral transactions at a system clock speed of up to 33 MHz O connectors The I O connectors are located on the back cover of the system Figure 8 shows the connectors Mouse Punchout section for port optional external SCSI Serial Parallel Serial Keyboard Video Dual USB RJ 45 port port port 2 port port ports ethernet por
96. up screen 72 Setup utility field 68 peripheral devices troubleshooting 91 Plug and Play O S Setup utility screen 67 power supply connectors system board 14 primary master drive Setup screen 65 Maintaining and Troubleshooting the Gateway ALR 7300 Server Primary Master Setup utility field 64 primary slave drive Setup screen 65 Primary Slave Setup utility field 64 printer troubleshooting 93 processor heat sink importance 26 30 installing 30 replacing 26 supported 21 troubleshooting 89 voltage regulator modules 22 processor bus speed jumper 33 R RAM supported 22 regulatory compliance statements 116 Removable Devices Setup utility field 79 removing 3 5 inch disk drive 37 adapter card 54 battery 56 bezel 5 DIMMs 36 expansion card 54 hard disk 48 processor 26 side panel 3 terminator card 30 top panel 6 replacing 3 5 inch disk drive 37 battery 56 bezel 9 hard disk 48 processor 26 side panel 10 top panel 8 Reset Configuration Data Setup utility field 67 Resource Configuration Setup screen 69 Setup utility field 68 resources DMA usage 113 IRQ usage 112 memory usage 110 S safety guidelines vii Save Changes Setup utility field 80 SCAM for Windows 95 16 SCSI automatic configuration 16 connectors 16 controller 16 troubleshooting 91 SDRAM memory installing 35 Second Boot Device Setup utility field 78 secondary master drive Setup screen 65 Secondary Master Setup utility field 6
97. utility field 69 Embedded PCI SCSI Channel A Setup utility field 68 Channel B Setup utility field 68 Maintaining and Troubleshooting the Gateway ALR 7300 Server error messages 98 Exit Discarding Changes Setup utility field 80 exit menu Setup screen 80 Exit Saving Changes Setup utility field 80 expansion cards installing 52 removing 54 troubleshooting 92 expansion slots PCI 20 PCIAISA 20 Extended Memory Setup utility field 64 F fans system board connectors 14 FAQ accessing viii FCC Notice 116 features system board 12 Fifth Boot Device Setup utility field 79 First Boot Device Setup utility field 78 Fixed Disk Boot Sector Setup utility field 77 flash BIOS updating 81 Floppy Disk Controller Setup utility field 73 Fourth Boot Device Setup utility field 79 G glossary accessing on Internet viii guidelines troubleshooting 86 H hard disk replacing 48 setup screen 65 troubleshooting 88 Hard Drive Setup utility field 79 Heads Setup utility field 65 heat sink importance 26 30 l IDE controller PCI 15 ultra DMA 15 Industry Canada Notice 116 input output connectors 20 map 111 installing 3 5 inch disk drive 37 5 25 inch disk drive 41 adapter cards 52 battery 56 CD ROM drive 41 DIMMs 35 expansion cards 52 hard disk 48 memory 35 processor 26 30 SDRAM memory 35 Interrupt Parallel Port Setup utility field 73 Serial Port A Setup utility field 72 Serial Port B Setup utility
98. ver reconnect the peripherals and power cord and turn on the system Installing Components 55 Replacing the battery The battery provides power for the system real time clock and CMOS RAM which holds the system configuration information To Replace the Battery W Caution i Theres adanger t 1 Restart the computer and start the BIOS Setup program by pressing F2 explosion if the battery is when you are prompted to do so incorrectly replaced Replace the battery only 2 Write down the CMOS values from the Main Setup screen so you can with the same or equivalent type recommended by the manufacturer Dispose of reenter them after you replace the battery For more information about the setup program see Chapter 4 Using the BIOS Setup Utility on used batteries according to page 62 the manufacturer s instructions 3 Turn off the system and disconnect the power cord 4 Open the case Opening the system on page 3 observing the static electricity precautions in Static electricity precautions on page 2 5 Locate the battery on the system board see Figure 7 on page 14 The battery is circular and has the positive pole mark on the top 6 Gently pull the battery from its socket and press the new battery in the socket with the positive pole up see Figure 37 Be sure you have pressed the battery down far enough for it to contact the base of the socket 56 Maintaining and Troublesh
99. verify that the new battery has power It is possible although highly unlikely that your new battery is defective If these procedures fail to correct the problem contact Technical Support When everything works properly close the case as described in Closing the system on page 8 reconnect the power cord and turn on the system Installing software and drivers Installing software and drivers is usually specific to the operating system you run on the system However some tips on installing drivers or other software in critical situations or under particular circumstances are provided below Installing the video drivers The integrated video controller on the system board uses standard drivers provided with the system utilities diskettes For those running Windows NT in particular use the driver provided on the utilities diskettes Cirrus Logic Windows NT 4 0 v1 40 diskette not those provided on the Windows NT installation CD ROM The drivers provided on the Windows NT CD ROM may not function correctly Video driver installation varies depending on the operating system that you run on the server Refer to the documentation for the operating system for specific instructions If you are using an add in video controller the drivers should have accompanied the controller card See the documentation that accompanied the controller card for instructions and information regarding the drivers for an add in video card Maintaini
100. viously designated device Options include Diskette Drive Hard Drive Removable Devices ATAPI CD ROM Drive and Network Boot Fifth Boot Device designates the device that the system polls fifth upon boot up assuming that it finds no boot data on the previously designated device Options include Diskette Drive Hard Drive Removable Devices ATAPI CD ROM Drive and Network Boot Hard Drive displays a list of available hard drives The system attempts to boot to the operating system from the first hard drive on this list If no operating system is found the system tries the next drive listed until an operating system is found or there are no more hard drives on the list Use the up and down arrows to select a device then press or to move it up or down the list Removable Devices displays a list of available removable devices The system assigns drive letters to these devices in the order displayed To change the sequence and drive letter of a device use the up and down arrows to select a device then press or to move it up or down the list BIOS Setup 79 80 Exit menu screen This screen allows you to exit the Setup program or to save any changes you have made to the BIOS settings PhoenixBlOS Setup Utility MAIN ADVANCED SECURITY BOOT Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Refer to each Discard Changes parameter for Save Changes specific Help messages
101. virus is harmless Viruses are identified by how they infect the computer e Program Viruses infect executable program files such as COM EXE OVL DRV SYS and BIN e Macro Viruses infect the data files of specific programs These viruses are written in the macro languages certain applications use to enhance their functionality These viruses do not infect other programs or the boot sector e Boot Viruses attach themselves to a Boot Record Master Boot FAT or Partition Table e Multipartite Viruses are both program and boot infectors 84 Maintaining and Troubleshooting the Gateway ALR 7300 Server Viruses are inactive until the infected program is executed or a boot record is read Thereafter the virus loads itself into system memory and begins to copy and spread itself Diskettes used in a contaminated system can get infected and in turn transfer the virus when used in another system A virus can also spread via programs downloaded from bulletin boards or the Internet To Prevent Virus Infection e Obtain an anti virus program and make it a habit to scan the system regularly e Make backup copies of all files and write protect the disks e Obtain all software from reputable sources and always scan new software for any viruses prior to installing files If the system has been infected find and remove the viruses using an anti virus program Then turn off the system for a minimum of 15 seconds to clear the virus from sys
102. y kind into the computer ventilation slots Use the voltage setting for your area The voltage selector switch is set at the factory to the correct voltage Asa safety feature this system is equipped with a 3 wire power cord to ensure that the product is properly grounded when in use The plug will only fit into a grounding type outlet If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet Do not walk on the power cord or allow anything to rest on it If you use an extension cord with this system make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes A Warning Do not attempt to service the system yourself except as explained elsewhere in the system documentation Adjust only those controls covered in the instructions Opening or removing covers marked Do Not Remove may expose you to dangerous electrical voltages or other risks Refer all servicing of those compartments to qualified service personnel Preface vii There is a danger of explosion if the CMOS complementary metal oxide semiconductor battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufactu
103. you are properly grounded before opening the system chassis See Static electricity precautions on page 2 for more information on preventing electrostatic damage to the system Maintaining and Troubleshooting the Gateway ALR 7300 Server CD ROM problems An audio CD produces no sound Probable Cause Solution The CD is loaded incorrectly Make certain the label is facing upward and then try again The speakers are not connected Check the speaker cables Make certain they are connected properly and securely The speaker volume is turned down Check the volume control The speakers may be muted via the Multimedia volume control From the Accessories menu Start Programs Accessories click Multimedia and then click Volume Control Make certain the volume is turned up The sound card may not be installed correctly Open the system and then reseat the sound card Make certain the cables are connected properly The speakers may be faulty Connect a set of headphones to the speaker jack to test the output If they work replace the speakers Troubleshooting 87 3 Important Some systems do not have sound cards because sound capabilities are built into the system board The CD ROM drive is not recognized by the system Probable Cause Solution The CD is not intended for PC use Make certain the CD is PC compatible The CD
104. your computer s documentation and in your system software Applications Software installed on your system Sometimes called programs BIOS Basic input output system The BIOS is software that is independent of any operating system It enables the computer to communicate with the monitor keyboard and other peripheral devices without using programs on the hard disk The BIOS on your computer is flash BIOS which means that is has been recorded on a memory chip that can be updated if needed Boot To load the first software program usually the operating system that starts your computer To perform a cold or hard boot you turn the computer on when it is off To perform a warm or soft boot you reset the computer when it is already turned on Boot disk A disk containing operating system programs required to start your computer A boot disk can be a diskette hard drive or CD Byte The basic unit of measure for computer memory A character such as a letter of the alphabet uses one byte of memory Each byte is made up of eight bits Computer memory is often measured in kilobytes 1 024 bytes or megabytes 1 048 576 bytes Cache memory Cache is very fast memory that can be located in the processor Cache reduces the average time required for the processor to get the data it needs from the main memory by storing recently accessed data in the cache CMOS memory Complementary metal oxide semiconductor memory CMOS mem
105. ystem Probable Cause Solution The primary IDE device may be disabled Restart the server and then press F2 to enter Setup From the Peripheral Configuration Advanced menu set the Primary IDE Interface and Primary IDE Status to Enabled The primary IDE device may be configured incorrectly Restart the server and then press F2 to enter Setup From the Main menu set the Primary IDE Master to Auto Configured The drive may not be configured properly Consult the hard disk documentation for instructions on how to configure the drive The drive cables are not connected properly Open the system and check all cables connected to the controller card The drive controller is not seated properly Open the system and reseat the drive controller This possibility is only valid for systems that include an add in drive controller Memory Processor problems Memory errors were detected during system start up Probable Cause Solution Memory was added or removed and the new configuration was not saved in BIOS Setup Enter BIOS Setup and save the new memory configuration The memory was installed incorrectly Check the memory for proper seating and orientation A DIMM is faulty Replace the DIMM Third party diagnostic programs can help determine which DIMM or memory segment is failing Important If the error message update table no

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