G-Technology GRATHNB80002BAB User's Manual
Contents
1. loss Useable storage capacity equals total capacity of all drives in the array less the capacity of one drive For example a 4x 1TB RAID 5 yields a useable capacity of 3 TB Disk failure results in drop in performance Content creation applications requiring highest storage capacity and best performance Content creation applications requiring data protection 14 G SPEED Q APPENDIX B Notes It is recommended not to exceed the standard eSATA cable length of 1 meter 3 feet 152. Cancel EO 11 Another dialog box will remind you to backup files you do not want to permanently erase Click Yes only after you are sure your files are backed up Warning Are you sure you want to ERASE all data and re configure No Yes 12 After you have clicked Yes a new dialog box will appear reminding you not to unplug any cables as the G SPEED Q is being reinitialized A G Tech RAID Configuration Utility Updating configuration DO NOT UNPLUG THE DEVICE Erasing the configuration sector 13 After the configuration is complete a dialog box will launch warns you that a Device was not removed properly Don t be concerned about this just click OK G SPEED Q Device Removal The device you removed was not properly put away Data might have been lost or damaged Before you unplug your device you must first select its icon in the Finder and choose Eject from the File menu _ox 4 14 A dialog box will then launch indicating that the RAID configuration is complete Click the Exit button A G Tech RAID Configuration Utility Configuration Successful Your storage system has been reconfigured to your desired RAID level and is now ready to be formatted for use with your operating system 15 A Disk Insertion warning dialog appears warning you that the disk is not readable by the computer It s OK because you still must create a partition for the RAID in Apple Disk Utility
3. Do In The Event Of A Disk Drive Failure You will need to replace a drive module Note Although there is a switch for the Audible Alarm on the rear of the unit it is not functional G SPEED Q only supports 10 G SPEED Q visual alarms What To Do In The Event Of A Disk Drive Failure The internal components of the G SPEED Q continually monitor the health of each of the disk drives In the event of a disk failure a visual alarm will appear NOTE If G SPEED Q was configured in a protected RAID mode RAID 5 a drive failure will not result in data loss However the array is now in an unprotected state and the failed drive should be replaced as soon as possible to avoid data loss If G SPEED Q is configured as RAID 0 there will be data loss Follow the steps below to identify and replace a failed drive 1 Locate the malfunctioning drive by visually inspecting the drive modules If an amber LED is lit for a drive it is the one that has failed 2 Remove the failed drive by inserting the provided key in to the lock hole and gently sliding the drive module out of the enclosure WARNING REMOVING THE WRONG DRIVE WILL RESULT IN THE LOSS OF THE ARRAY AND ALL OF THE CONTENT STORED ON G SPEED Q 4 Replace the failed drive with a new disk module new drive modules can be purchased here and secure it in place Once the drive has spun up to speed the drive will indicate that the array is rebuilding The rebuild time
4. supplied with a power cord with a US style 3 wire grounding type plug at one end and a 3 wire IEC standard connector at the other The 3 wire grounding type plug will fit into a US style grounding type power outlet and the IEC connector is intended to plug into the G Tech unit The 3 wire grounding type plug is a safety feature If you are unable to insert the plug into the outlet do not force it Contact your electrician to replace the obsolete outlet DO NOT DEFEAT THE SAFETY PURPOSE OFTHE GROUNDING TYPE PLUG For use in Foreign Countries contact your local G Tech dealer or representative to obtain a power cord with a locally compatible 3 wire grounding plug on one end and a 3 wire IEC standard connector to the other 11 POWER CORD PROTECTION Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them paying particular attention to cords at plugs convenience receptacles and the point where they exit the unit 12 SERVICING Do not attempt to service this unit yourself as Opening or removing covers may expose you to dangerous voltages or tother hazards see Caution Symbol at rear of power supply chassis Refer all servicing to qualified service personnel G SPEED Introduction Thank you for purchasing G SPEED Q from G Technology G SPEED Q hard drives from G Technology are the ideal storage solutions for content creation professionals With a
5. to the Applications folder to copy it there It will not function correctly by merely dragging it there 6 After you have opened the G Technology RAID Configuration Utility the following dialog box will launch O G Tech RAID Configuration Utility Welcome to the G Tech RAID Configuration Utility This application is used to change the RAID level of your G Tech storage system THIS PROCESS WILL ERASE ALL DATA ON YOUR DRIVE Make sure the drive you want to configure is the ONLY external USB or FireWire drive connected to your computer before you continue Continue Exit 7 Click the Continue button and the Utility will begin to search for available disks A dialog box launches telling you this O G Tech RAID Configuration Utility Searching for Compatible G Tech Storage Systems this may take a moment Exit 8 After the G Technology RAID Configuration Utility has located the G SPEED Q the following dialog box will launch G SPEED G Tech RAID Configuration Utility Device detected G SPEED Q Select RAID level RAID O Performance Y RAID 5 Protected 9 Select the RAID 0 radio button to change the RAID level from RAID 5 Select RAID 5 if you wish the G SPEED Q to be changed to RAID 0 Click the Configure button 10 A dialog box will launch to warn you that all data will be erased by completing this function Click OK Warning This will ERASE all the data on your G Tech storage system
6. window left G SPEED FC XL12 6 Press Command V to paste the icon into the Get Info window right QOO G SPEED Q Info OOO G SPEED Q Info 7 G SPEED Q m G SPEED Q Modified Today at 3 14 PM Modified Today at 3 14 PM General General Kind Volume Created Today at 3 14 PM Modified Today at 3 14 PM Format Mac OS Extended Journaled Capacity 2 05 TB Available 2 05 TB Available 2 05 TB Used 464 MB on disk 486 576 128 Used 464 1 MB on disk bytes 486 645 760 bytes Kind Volume Created Today at 3 14 PM Modified Today at 3 14 PM Format Mac OS Extended Journaled Capacity 2 05 TB Label x BBW we Label xi Bw we Shared Folder Y Shared Folder Y The icon for your G SPEED Q has now been restored You can now close the Get Info window After reinitializing the drive and restoring your icon your G SPEED Q SPEED Q is ready for use G SPEED Q Alarms The G SPEED Q is equipped with visual alarms to alert you to any possible malfunction There is a red LED on the bottom right of the unit and amber LEDs on each drive module elf a red LED is lit there is a failure of one of the internal G c components elf an amber LED is lit there is Red Warning LED a drive failure for that particular module If you see the RED warning LED on the front of G SPEED Q stop using G SPEED Q contact G Technology Tech Support If you see an amber LED see the following section What To
7. AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY 2 LOSS OF OR DAMAGE TO YOUR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS EVEN IF INFORMED OF THE POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY INCIDENTAL DAMAGES OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU How do local laws apply THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM 13 G SPEED Q JURISDICTION TO JURISDICTION G Technology a division of Hitachi Global Storage Technologies Tel 310 449 4599 Fax 310 449 4670 support g technology com G Technology by Hitachi G Technology by Hitachi Global Storage Technologies 2010 All rights reserved G DRIVE G RAID G SAFE and G SPEED are registered trademarks of G Technology by Hitachi GST Apple Mac Macbook Macbook Pro and the Mac logo are trademarks of Apple Inc Hitachi Global Storage Technologies and Hitachi Inspire the Next are trademarks of Hitachi Ltd G Technology is a trademark of Hitachi Global Storage Technologies All other trademarks are the property of their respective owners Hitachi Global Storage Technologies trademarks are authorized for use in countries and jurisdictions
8. Click the Initialize button to launch Disk Utility Note If the Disk Insertion dialog box does not launch you must open Disk Utility on your own After Disk Utility is open you can continue on with the steps for partitioning Disk Insertion The disk you inserted was not readable by this computer Initialize Ignore Eject 16 After Disk Utility is launched click on the Partition button Under Volume Scheme choose 1 Partition First Aid Erase Partition RAID Restore Volume Scheme Volume Information _1 Partition B Name Untitled 1 Format Mac OS Extended Qournaled H Size 2 3 TB To partition the selected disk choose a volume scheme Set the name format and size for each volume Then click Apply A new volume will be created Size 2 7 TB N _ Appy Options Revert 17 Click the Options button to choose the proper partition scheme Click the radio button for GUID Partition Table then click OK Choose a partition scheme appropriate for the way you will use this disk GUID Partition Table To use the disk to start up an Intel based Mac or to use the disk as a non startup disk with any Mac with Mac OS X version 10 4 or later Apple Partition Map To use the disk to start up a PowerPC based Mac or to use the disk as a non startup disk with any Mac To use the disk to start up DOS and Windows computers or to use with devices that requi
9. G SPEED Q Table of Contents Introduction Safety Precautions System Requirements What s in the Box G SPEED Q Overview Optional G Technology PCle RAID Controller Overview G SPEED Q Audible Alarms Setting Up G Speed Q with the G Technology PCle RAID Controller G Technology RAID Controller Web GUI Changing the G Technology RAID Controller Mode Configuring Two G Speed Q Units in RAID 5 Mode What To Do in the Event of a Disk Drive Failure Ue Technical Support Limited Warranty Appendix A RAID Levels Explained Appendix B Notes G Technology by Hitachi G SPEED Q IMPORTANT SAFEGUARDS The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product enclosure and may be of significant risk of electrical shock to persons CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating maintenance servicing instructions literature accompanying the appliance CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER OR BACK NO USER SERVICEABLE PART S INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL WARNING TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK DO NOT EXPOSE APPLIANCE TO RAIN OR MOISTURE 1 READ INSTRUCTIONS All the safety and operating instructions should be read b
10. efore the unit is operated 2 RETAIN INSTRUCTIONS The safety and operating instructions should be retained for future reference 3 HEED WARNINGS All Warnings on the unit and in the operating instructions should be adhered to 4 FOLLOW INSTRUCTIONS All operating and use instructions should be followed 5 ATTACHMENTS Do not use attachments no recommended by the unit s manufacture as they may cause hazards 6 WATER AND MOISTURE Do not use this unit near water for example near a bathtub washbowIl kitchen sink or laundry tub in a wet basement or near a swimming pool 7 ACCESSORIES Do not place this unit on an unstable cart stand tripod bracket or table The unit may fall causing serious injury and serious damage to the unit 8 VENTILATION Openings in the front and back of the unit are provided for ventilation to ensure reliable operation and to protect it from overheating These openings must not be blocked or covered This unit should never be placed near or over a radiator or heat source This unit should not be placed in a built in installation such as a bookcase or rack unless proper ventilation is provided AN AN gt 9 POWER SOURCES This unit should be operated only from the type of power source indicated on the rating label If you are not sure of the type of power supply in your facility consult your local dealer or power company 10 GROUNDING AND POLARIZATION This equipment is
11. imited warranty lasts for 1 year 2 years 3 years or 5 years or a fixed period from date of purchase depending on when and where it was originally purchased To determine the warranty specifically for your product visit www g technology com A valid proof of purchase may be required to prove eligibility If you do not have a valid proof of purchase the limited warranty period will be measured from the date of sale from Hitachi GST to the authorized distributor 12 G SPEED What does this limited warranty not cover The limited warranty does not cover damage resulting from commercial use misuse accident modification or alteration to hardware or software tampering unsuitable physical or operating environment beyond product specifications improper maintenance or failure caused by a product for which Hitachi GST is not responsible There is no warranty of uninterrupted or error free operation There is no warranty for loss of data you must regularly back up the data stored on your product to a separate storage product There is no warranty for product with removed or altered identification labels HITACHI GST DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU Hitachi GST is not responsible for re
12. in which Hitachi has the right to use market and advertise the brands The Travelstar trademark is authorized for use in the Americas EMEA and the following Asia Pacific countries and jurisdictions Australia Hong Kong Japan New Zealand South Korea and Taiwan Contact Hitachi for further information Hitachi shall not be liable to third parties for unauthorized use of Hitachi trademarks One gigabyte GB is equal to one billion bytes and one terabyte TB equals 1 000 GB one trillion bytes Accessible capacity will vary from the stated capacity due to formatting and partitioning of the hard drive the computer s operating system and other factors For G Technology by Hitachi products less than 1TB One gigabyte GB is equal to one billion bytes when referring to hard drive capacity Accessible capacity will vary depending on the operating environment and formatting Appendix A RAID Levels Explained The following chart will help you understand the difference between different RAID levels available for G SPEED Q RAID Advantage Disadvantage Ideal For Level Disk striping Disk striping with distributed parity Offers the highest performance and a useable storage capacity of 100 of total available storage capacity High read performance medium write performance with data protection in case of a drive failure No fault tolerance failure of one drive in the array results in complete data
13. is approximately 2 hours per TB Note You can continue using the G SPEED Q even while the volume is being rebuilt albeit at slower data rates 5 Once the rebuild is complete G SPEED Q is back to Normal and protecting your valuable data once again Note It is good practice to keep at least one spare drive module on hand in case of a disk failure This way you can rebuild your array in hours rather than wait days for a new one to ship to you Disconnecting G SPEED Q A great feature of G SPEED Q is its ability to be connected and disconnected while your computer is running To prevent failures and or data loss it is important to follow the steps below when disconnecting or unmounting the G SPEED Q from your computer 1 Before powering down and disconnecting G SPEED Q you must unmount the system by simply dragging the G SPEED Q icon to the trash located in the dock 2 It is now safe to power off and remove G SPEED Q from your system Note you can also mount and unmount the G SPEED Q in Apple Disk Utility 11 G SPEED Q Optimizing Data Transfer Rates G SPEED Q can be connected to any Mac or PC equipped with an eSATA FireWire 400 FireWire 800 or USB 2 0 port For best performance G SPEED Q should be connected via eSATA Data rates will be even higher if you connect to an eSATA RAID Controller Card rather than a standard eSATA PCle card or eSATA ExpressCard adapter Technical Support G Technolog
14. ll the power and the speed of G SPEED and an internal RAID controller that sports a quad interface G Technology s new four bay G SPEED Q delivers solid affordable RAID storage for both Mac users and creative professionals G SPEED Q offers outstanding performance high storage Capacity up to 8 TB per unit and optional fail safe operation at a low cost per gigabyte Unlike single drive systems if a failure occurs your data is still safe and accessible G SPEED Q is also a fast data array ideal for HDTV video production with formats such as multi stream SD Uncompressed HD and ProRes formats With G SPEED Q your footage is always safely backed up It works perfectly with demanding content creation applications such as those found in Apple Final Cut Studio With its built in RAID controller the G SPEED Q is not tied to a single workstation and can be easily transported and used on a laptop or desktop in the edit bay or on the road With its uniquely designed all aluminum enclosure the compact and whisper quiet G SPEED Q features four hot swappable Hitachi Ultrastar 7200 RPM 3Gbit SATA hard drives and can be configured in RAID 0 or RAID 5 Inside is a heavy duty power supply and a removable cooling fan to ensure long life and reliable operation G SPEED Q s quad interface features 3Gbit eSATA FireWire 800 FireWire 400 via supplied cable and USB 2 0 NOTE G SPEED Q is formatted for Mac OS X and will mount on the deskt
15. ls The G SPEED Q is configured as a RAID 5 array at the factory The unit also supports RAID 0 configuration If you wish to change the RAID level please refer to the section entitled Changing the G Technology RAID Controller Mode G SPEED Q For an explanation of supported RAID levels please refer to Appendix A RAID Levels Explained Note Unlike the G SPEED eS and G SPEED eS Pro you cannot include more than one unit in any RAID configuration Changing the RAID Level G SPEED Q ships in RAID 5 mode if you need to change it to RAID 0 do the following steps 1 Be sure all material you wish to save is backed up to a separate disk The following operation will destroy all current material on the G SPEED Q 2 With the unit powered down attach a USB 2 0 cable from the computer to the G SPEED Q Note You cannot change the RAID level when connected via eSATA or FireWire 800 You must be connected via USB 2 0 only 3 Download the G Technology application the G Technology RAID Configuration Utility here This tool will configure the G SPEED Q appropriately 4 Once downloaded double click the disk image for the G Technology RAID Configuration Utility 5 Open the G Technology RAID Configuration Utility application by double clicking it within the Disk Image You can also copy the Application to the Applications folder and run it from there if you like Note Currently you must Option Drag the application
16. op right out of the box For details on reinitializing the G SPEED Q using the G SPEED Q on Windows or for using the G SPEED Q for both Windows and Mac click here IMPORTANT The G SPEED Q has been set up at the factory in RAID 5 mode To change the G SPEED Q to RAID 0 operation Refer to the section entitled Changing the RAID Level if you wish to change the mode of operation G SPEED Q Safety The disk drives and components contained in your G SPEED Q are delicate electronic instruments and are susceptible to damage due to excessive physical shock Place the unit in a vented area away from moisture or liquids Please handle the unit with care Do not open the case Doing so will void the warranty If the product is returned with damage caused by improper handling the warranty will be void and liability will rest with the user System Requirements e Mac OS X 10 3 or higher e Windows XP Vista Windows 7 What s in the Box Take a moment to ensure that the following items are included in the box G SPEED Q e G SPEED Q Storage Unit 4 Removable Disk Modules 1 meter eSATA cable 1 FW 800 cable 1 FW 400 to 800 cable e 1 USB 2 0 cable If anything is missing please call G Technology at 310 449 4599 For more details on this click here G SPEED Q Overview Note the various features of the G SPEED Q G SPEED Q is ideal for those that need a high speed RAID array but use computer sys
17. re a DOS compatible or Windows compatible partition Default Cancel oc 18 Rename the Volume G SPEED Q or any other name you wish in the Name field 19 Click the Apply button 20 The Partition Disk dialog launches warning you that all data will be erased Click the Partition button r Partition Disk Partitioning this disk will permanently erase all the data from the disk This volume will be erased G SPEED Q This volume will be added G SPEED Q Are you sure you wish to partition the disk External RAID Media F Perthion Cancel _ Partition 21 Apple Disk Utility begins the formatting process Upon completion the G SPEED Q is fully functional However you will want to restore the original G SPEED Q icon Restoring the G SPEED Q Icon You will see the standard icon for USB after completing the formatting process If you desire to return the standard G SPEED Q icon complete the following steps G SPEED Q Restore the icon by doing the following 1 Go to the G Technology website and download the icon package Click here to download the package G SPEED Q 2 Once downloaded select the icon for the G SPEED Q in the G Technology Icons disk 3 Press Command C to copy the icon 4 Select the G SPEED i Q USB icon on the G SPEED FC G SPEED Q Desktop and press Command I l 3 5 Select the USB Icon in the Get Info G SPEED FC XL16 e
18. tems that may not have card slots for a RAID controller card G SPEED Q contains an internal RAID controller for higher data rates G SPEED Q ___ 4 Removable Drive Modules Drive Module Power Activity LED Disk Module Lock Hole som Power Supply LED Temperature Fan RPM Warning LED Removable Fan USB 2 0 port eSATA port gt FireWire 800 ports Kensington Security Slot Power Socket On Off Switch Attention Mac OS X Users G SPEED Q is set up at the factory for use with Mac OS X systems If you are running Mac OS X G SPEED Q will mount on the OS X desktop right out of the box If it becomes necessary to re format G SPEED Q for Mac OS X go here Attention Windows Users G SPEED Q must be formatted for the Windows Operating System before using the G SPEED Q Lap For more information about using the G SPEED Q for Windows XP Windows Vista or Windows 7 use please visit http www g technology support windows Installing G SPEED Q G SPEED Q attaches to your computer via an eSATA USB 2 0 or FireWire 800 port FireWire 400 connectivity is handled by a 9 to 6 pin cable included Choose the connection appropriate for your system and connect G SPEED Q with the supplied cable Connect the supplied power cord to the Power Supply and plug the other end into a surge protector or wall outlet Turn on the power switch and the G SPEED Q will mount on the desktop Supported RAID Leve
19. turning to you product which is not covered by this limited warranty What must you do If you are having trouble with a product before seeking limited warranty service first follow the troubleshooting procedures that Hitachi GST or your reseller provides To obtain limited warranty service you must first obtain a Return Materials Authorization RMA and ship to address by contacting G Technology by Hitachi at http www g technology com support Please follow the instructions found on the website You must return the covered hard disk drive using approved packaging to our logistics center You must pay any associated transportation charges duties and insurance in shipping the drive to our logistics center You should remove all personal information from the product prior to its return What will Hitachi GST do Hitachi GST will repair or replace covered defective product and ship you repaired or replaced product transportation prepaid You receive title to the repaired or replaced product at delivery to carrier at Hitachi GST shipping point You are responsible for importation of the repaired or replaced product if applicable These limited warranty terms apply to the repaired or replaced product except the limited warranty period is for the greater of the remainder of the original limited warranty period for the returned product or 90 days How is our liability limited HITACHI GST AND ITS AFFILIATES SUPPLIERS DISTRIBUTORS
20. y appreciates and values its customers striving to give you the finest service and support If you encounter any difficulties while installing the G SPEED Q or if the G SPEED Q needs maintenance please contact G Technology Technical Support via one of the following ways Telephone 310 449 4599 Fax 310 449 4670 E mail support g technology com Internet http www g technology com When contacting Technical Support make sure to be in front of your computer and have the following information readily available e Your G SPEED Q serial number on bottom of unit e Operating system and version e Computer brand and model e Amount of memory installed e Other devices attached to your computer Thank you for purchasing G SPEED Q If you have any comments or questions about this manual or the product please call 310 449 4599 or send an email to support g technology com Limited Warranty Hitachi Global Storage Technologies Hitachi GST including G Technology by Hitachi Limited Warranty for External Hard Disk Drives What does this limited warranty cover This Limited Warranty applies to new Hitachi GST external storage products purchased from an authorized Hitachi GST dealer by the original purchase for normal use and not for resale Hitachi GST warrants that a covered product is free from defects in materials and workmanship with the exceptions stated below How long does limited warranty coverage last This l
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