FLO TV PTV350 User's Manual
Contents
1. Television you can save battery power by entering into Sleep mode by briefly pressing the Standby Power button When the FLO TV Personal Television is in Sleep mode the touch screen and FLO TV Personal Television buttons except for the Standby Power and Battery Level buttons are locked and unresponsive when pressed Briefly press the Standby Power button to wake up the FLO TV Personal Television and touch the wake up button on the screen The FLO TV Personal Television resumes playing the channel prior to entering Sleep mode Wireless radios are not turned off when the FLO TV Personal Television NOTE goes into Sleep mode Device reset Is still possible while in Sleep mode using the power button and the Guide key Audio only mode Audio only mode turns off the display and allows you to continue listening to audio Start by viewing a television and then double press the Sleeo Power button to enter audio only mode The touch screen is locked when the FLO TV Personal Television is in audio only mode Losing and reacquiring the signal does not cancel audio only mode To turn on the display again without disrupting the audio briefly press the Standby Power button 16 Auto timeout To preserve battery life your FLO TV Personal Television is set to turn off the screen if no video is playing and the FLO TV Personal Television has been idle for 60 seconds When your FLO TV Personal Television auto times ou2. an existing payment method on file that payment method is the default If you have multiple payment methods on file you can select from a list Select Add Payment Method if required A confirmation email is sent to you upon successful completion of your purchase z FOO D FLO TV User Guide 27 Viewing order history You may view your order history at any time by accessing My Account at www flotv com Order history includes all order types new change and remove for all product types subscription time event and repair Cancelling service You may only cancel service by calling a customer service representative at 1 888 99 FLOTV 888 993 5688 28 Software Updates Receiving a software update notice When new software Is available an alert on your FLO TV Personal Television notifies you and encourages you to connect your FLO TV Personal Television to a PC to receive this upgrade There are two types of software upgrades optional and mandatory Optional Upgrade An optional upgrade notification appears only once Dismissing the notification causes it to never display again For an optional upgrade you are notified that an update is available instead of required Mandatory Upgrade A mandatory upgrade notification appears each time the FLO TV Personal Television is powered on It is possible that a mandatory upgrade may render your FLO TV Personal Television unusable after a certain period of time u
3. following battery levels Battery level LED indicator 76 100 full 4 green LEDs 51 75 full 3 green LEDs 26 50 full 2 green LEDs 6 25 full 1 green LED O 5 full 1 red LED Replacement Parts Should you require replacement parts please call FLO TV s Customer Service Representatives at 1 888 99 FLOTV 888 993 5688 44 Index audio ratings 23 Battery replacing 44 Buttons and controls 13 Device activation 10 Help 31 Reset Stan 30 restart Stan 30 troubleshooting 30 tutorials 31 Precautions air bags 36 medical devices 36 unsafe areas 37 Ratings audio 23 TV 22 Search 25 Software updates mandatory 29 optional 29 updating the software 29 Subscribe using customer service rep 12 TV ratings 22 FOO D FLO TV User Guide 45
4. locks hard buttons except Power Sleep and battery indicator button Short press while the screen is off Turns on screen to the lock state Short press while the FLO TV Personal Television and screen are on Long press 3 seconds with the FLO TV Powers off the FLO TV Personal Personal Television on Television Activates audio only mode where audio is active and screen is off volume buttons are responsive Double press with the FLO TV Personal Television on Guide button Press the Guide button to open the program guide view programming options and access settings Headphone jack Plug your headphones into the 3 5 mm headphone jack to route the audio from the external speakers to the headset to minimize disruption to others NOTE Push the headphones securely into the headphone jack to ensure the best audio quality Volume control The two button volume control lets you increase and decrease the volume Simply press up to increase the volume and press down to decrease the volume Pressing and holding a volume button will give you faster volume change Mute button Press the Mute button to mute or un mute television audio Viewing stand The built in viewing stand allows you to enjoy the FLO TV service hands free Be careful when adjusting the stand so you don t over extend it USB port The Micro B USB 2 0 high speed port allows you to charge the FLO TV Personal Television when connected to a p
5. long as the Parental Controls are enabled NOTE Disabling parental controls require you to set a new PIN when re enabling Entering an incorrect PIN If you enter an incorrect PIN you are prompted to re enter your PIN Re enter your PIN and touch Unlock Program There is no limit to the number of times you can enter an incorrect PIN Setting TV viewing limits The majority of television programs have ratings and your FLO TV Personal Television allows you to set a programming rating limits If a viewer selects a program witha rating exceeding the set limit the program is blocked fal and not accessible without entering the designated PIN See below for the definition of all TV ratings Television program ratings are sent over the air and the available ratings options are based on this information If no TV ratings are sent there is no list item available for TV rating limit in the Parental Controls options If you have not previously set Parental Controls the default setting is the lowest rating available 1 Touch fom Parental Controls Confirm that this feature is ON Touch TV Rating Limit Touch the arrows right and left until you locate the rating of which you want to limit viewing ROW N Touch to save your selection FOO D FLO TV User Guide 21 TV RATINGS PARENTAL GUIDELINES The definitions of the TV Parental Guidelines and ratings created by the television industry are defined below For mor
6. product has been dropped or damaged o There are noticeable signs of overheating o The product does not operate normally when you follow the operating instructions Avoid hot areas e The product should be placed away from heat sources such as radiators heat registers stoves or other products including amplifiers that produce heat Avoid wet areas e Never use the product in a wet location e Avoid using your FLO TV Personal Television after a dramatic change in temperature e When you move your FLO TV Personal Television between environments with very different temperatures and or humidity ranges condensation may form on or within the FLO TV Personal Television To avoid damaging the FLO TV Personal Television allow sufficient time for the moisture to evaporate before using the FLO TV Personal Television When taking the FLO TV Personal Television from low temperature conditions into a warmer environment or from high temperature conditions into a cooler environment allow the device to acclimate to room temperature before turning on power NOTE Avoid pushing objects into product e Never push objects of any kind into cabinet slots or other openings in the product Slots and openings are provided for ventilation These openings must not be blocked or covered Avoid unstable mounting e Do not place the product on an object with an unstable base Use product with approved equipment e This product shou
7. supplied AC adapter charger to charge the battery 42 Bottom of the FLO TV Personal Television Internal smart card antenna and vibrator COMPONENT FUNCTION Smart card slot Contains the preinstalled smart card that is needed for activating the FLO TV Personal Television Do not open the slot cover or remove the smart card from the slot Doing so may void your warranty Contact a customer service representative if you need assistance with smart card replacement Internal antenna Enables reception of high speed wireless multimedia via the FLO TV Network Vibrator Enables the FLO TV Personal Television to vibrate when issuing reminder notifications Micro B USB 2 0 port Connect the supplied AC adapter charger to charge the battery Using the viewing stand If you want to view video content on the FLO TV Personal Television without holding the device in your hands you can open the viewing stand and adjust the device at varying viewing angles ranging from 25 degrees to 83 degrees measured from the stand FOO D FLO TV User Guide 43 Battery life Your FLO TV Personal Television powers down when there is insufficient battery life Press az to determine how much life remains in your battery The battery indicator LEDs light up regardless of whether the device is powered on or off Battery Button Battery indicator LEDs The battery indicator LEDs light up in a ramping sequence and are based on the
8. Help Subscription helo may also be viewed from an unsubscribed channel Device information Device information is available by touching Oo Device Info Battery status signal strength software version subscription help and legal information are available FOO D FLO TV User Guide 31 Customer support Customer support can answer questions about your device your bill coverage area and specific features available to you such as premium packages For questions about features refer to the materials provided with your FLO TV Personal Television or visit www flotv com For additional questions contact the FLO TV Customer Care Center in any of the following ways Web http www flotv com help FAQ http www flotv com help faq Email http www flotv com help email su Phone 1 888 99 FLOTV 888 993 5688 Before requesting support try to reproduce and isolate the problem When you contact the Customer Care Center be ready to provide the following information e The actual error message or problem you are experiencing e The steps you took to reproduce the problem e The Device ID may be found on back of the device 32 Safety and Regulatory Notices Regulatory notices Regulatory agency identifications For regulatory identification purposes your product is assigned a model number of PTV 350 To ensure continued reliable and safe operation of your FLO TV Personal Television use only the accessories l
9. Qualcomm MSM6171 MBP1610 BREW Conditional Access System UICC Smart Card implementation Viewing stand Integrated with device Battery 1500mAh rechargeable and removable battery Battery charge time when backlight is off o Via AC or vehicle adapter 3 2 hours o Via USB 5 2 hours Battery standby time Up to 300 hours Playback time o FLO TV Up to 5 hours depending on usage Speakers Stereo loudspeakers User Interface FLO TV with compatible hardware keypad input Connectivity Micro USB 2 0 Dimensions H x W x D 7 7 cm x 11 3 cm x 1 4 cm 38 in x 47 in x 9 16 in 38 Top of the FLO TV Personal Television Battery status LEDs Battery Level button CONTROL COMPONENT Standby Power button Battery Level button Battery Status LEDs FGO i D FLO TV User Guide PowerStandby button FUNCTION Power Press to turn the power on or off Sleep mode Briefly press to switch to Sleep mode Press again to wake up the FLO TV Personal Television from Sleep mode Auto timeout When the display times out and turns off automatically briefly press to turn the display back on Audio only mode Double press to enable Audio only mode Press to check the remaining battery level The four LEDs light up in a ramping sequence when you are charging the battery They also light up when you press the Battery Level button 39 Front of the FLO TV Personal Television Ambient light sen
10. battery away from fire as there is a danger of Ignition or explosion Safety precautions for direct sunlight Keep this product away from excessive moisture and extreme temperatures Do not leave the product or its battery inside a vehicle or in places where the temperature exceeds 60 C 140 F such as on a car dashboard window sill or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time This may damage the product overheat the battery or pose a risk to the vehicle FOO D FLO TV User Guide 35 Prevention of hearing loss Permanent hearing loss can occur if earohones or headphones are used at CAUTION l high volume for prolonged periods of time Safety in aircraft Due to the possible interference caused by this product to an aircrafts navigation system and its communications network using this device s TV function on board an airplane is against the law in most countries Road safety Vehicle drivers in motion are not permitted to use television services with handheld devices Precautions Air bags If you have an air bag in your car DO NOT place installed or portable PTV equipment or other objects over the air bag or in the air bag deployment area If equipment is not properly installed you and your passengers risk serious injury Medical devices Pacemakers The PTV should be kept at least six 6 inches away from the pacemaker to reduce risk The Hea
11. bed Go to www FLOTV com or call 1 888 99 FLOTV Keep this screen open or note these two 993 5688 to setup or change your subscription numbers as you ll need the Device ID and You ll need this info Authorization Code when you activate your Device ID XXXXXXXXXX FLO TV Personal Television Authorization Code XXXXXXXXXX GO BACK Activating your FLO TV Personal Television gt MY ACCOUNT gt ACTIVATE SERVICE What s on FLO TV Stay Informed Help and Support Access www flotv com or contact a customer service representative by calling 1 888 99 FLOTV 888 993 5688 On the website click Activate Service or My Account A new window will open with a link toa free Microsoft Silverlight download After Microsoft Silverlight has downloaded select Click here to register your new device Enter the 15 digit Device ID and the 12 digit Authorization Code displayed on your FLO TV Personal Television see step 4 in Turning on the PTV for the first time Click Continue This will verify the device ID and authorization code 10 Creating your account 1 Create your new account by populating the active fields Required fields are denoted with an asterisk Click Next Populate the additional fields accept the terms and conditions and click Sign up Upon completion of your account setup you will receive a confirmation email A password must contain between 8 and 30 characters at least one NOTE lowercase and o
12. ce only with specified batteries Recycle or dispose of used batteries according to local regulations or the reference guide supplied with your product SS Li ion TAKE EXTRA PRECAUTIONS Keep the battery or device dry and away from water or any liquid as it may cause a short circuit Keep metal objects away so they don t come in contact with the battery or its connectors as it may lead to short circuit during operation The device should only be connected to products that bear the USB IF logo or have completed the USB IF compliance program Do not use a battery that appears damaged deformed or discolored or one that has any rust on its casing overheats or emits a foul odor Always keep the battery out of the reach of babies and small children to avoid swallowing of the battery Consult a doctor immediately if the battery is swallowed Avoid dropping the device or battery If the device or battery is dropped especially ona hard surface and the user suspects damage take it to a service center for inspection IF THE BATTERY LEAKS Do not allow the leaking fluid to come in contact with skin or clothing If contact has already occurred flush the affected area immediately with clean water and seek medical advice Do not allow the leaking fluid to come in contact with eyes If contact has already occurred DO NOT rub rinse with clean water immediately and seek medical advice Take extra precautions to keep a leaking
13. ctors including features settings and accessories used on the FLO TV Personal Television For battery time estimates see Battery life on page 44 Installing the battery Open the stand Remove the back cover Insert the battery Replace the back cover by sliding it toward the side buttons 1 Open the viewing stand to reveal the back cover 2 Remove the back cover by sliding it in the direction towards the side where the connectors and the FLO TV Personal Television s buttons are located 3 Align the battery s exposed copper contacts with the battery connectors in the battery compartment then gently push the battery into place 4 Replace the back cover Charging the battery Your FLO TV Personal Television should be shipped with a partially charged battery A low battery notification can be manually dismissed but you will want to connect the FLO TV Personal Television to a power charger to continue watching the FLO TV service TO CHARGE THE BATTERY Provide power to the FLO TV Personal Television using one of the following methods 1 Connect directly to a power outlet using the adapter 2 Connect to a powered on PC using the USB cable Once connected the battery indicator LEDs light up one after another until the battery is fully charged After disconnecting the charger the LEDs remain lit for 5 seconds indicating the power level and then turn off You can safely recharge the battery at any
14. customer support e Do not short circuit the battery or allow metallic conductive objects such as keys coins or jewelry to contact the battery s terminals e Replace the battery only with another qualified battery Use of an unqualified battery may present a risk of fire explosion leakage or other hazard If you are unsure about whether a replacement battery is compatible contact customer support e Promptly dispose of used batteries in accordance with local regulations and recycle if possible Do not dispose as household waste e Supervise all battery usage by children e Avoid dropping the FLO TV Personal Television or battery If the FLO TV Personal Television or battery is dropped especially on a hard surface an internal short circuit can occur and pose a safety hazard If you suspect battery damage take it to a service center for inspection e Improper battery use may result in a fire explosion or other hazard g FOO IV p FLO TV User Guide Heed service markings e Do not service any product yourself Any service required on internal components should be done by an authorized service technician or provider Damage requiring service e Unplug the product from the electrical outlet and refer servicing to an authorized service technician or provider under the following conditions o Liquid has been spilled or an object has fallen into the product o The product has been exposed to rain or water o The
15. dtdesmauadevodsednedstevuedsdduidveddatvveadedusasedddeecetsrcideunsustaveaved 29 Receiving a Software update NOTICE woe ececccscsssssessssessssssesssessssseeseesesseeesesseee 29 Updating FLO TV Personal Television software ccecccssssseseseeeseeeeeeeeeeneeees 29 TP FOUBISCSIOO CIN erinin a antcuone 30 INO TV SION avast atari ii eee 30 Restarting and resetting your FLO TV Personal Television wee 30 HEEGONONES CO NOU TIC INV ACK sascastssvarvasiverienetnasatesaiandctnmace a aT D 30 Getting Helpers ennea aaa an raa see deuce tesa sesceanseaeasst ceeees 31 NUE OF el VICO a res T A een ad ihe hanes i sett elias 31 SUDSCHIDUOD Ne Dasara e EE TE TE 31 DS VICS I FON AUION ana a R T 31 Customer SUPOO isis cee sete aoa wae aed acer cu aia paced a a 52 Safety and Regulatory INOUICES iisiccccacacscaictictecciecnccasta tases eee 33 FR CO NOC E rcpt gt gata a aes ere ae aca 33 PACS SO Vals secs ccc nance rac tates amie seve nacincc a tniaeera nate a sanie E 56 SID SC ITICAUIONNS ssrednacaccacasicaiasiotadcasescaaiteanachccacaditeiawlndaasescaaaduanacnececadice aasialedaastanaaageanectenecadiagiaialedoass 38 Pe IS eer Sat erat ese pe ateotsce den boc a E 38 Top of the FLO TV Personal Televisi n niesen a a a 39 Front of the FLO TV Personal TElEVISI ON siscscesectnteeneciinrtetiieniee eee 40 Back of the FLO TV Personal TeleviSiOn eessssssssssssrrrrrrrrrrrrrrrerenssrsrerrrrrrrrrn 41 Sides of the FLO TV Personal Television essssssssssseese
16. e information visit http www fcc gov parents parent guide html TV Y ALL CHILDREN This program is designed to be appropriate for all children Whether animated or live action the themes and elements in this program are specifically designed for a very young audience including children from ages 2 to 6 This program is not expected to frighten younger children TVY7 DIRECTED TO OLDER CHILDREN This program is designed for children age 7 and above It may be more appropriate for children who have acquired the develoomental skills needed to distinguish between make believe and reality Themes and elements in this program may include mild fantasy violence or comedic violence or may frighten children under the age of 7 Therefore parents may wish to consider the suitability of this program for their very young children TVG DEFAULT GENERAL AUDIENCE Most parents would find this program suitable for all ages Although this rating does not signify a program designed specifically for children most parents may let younger children watch this program unattended It contains little or no violence no strong language and little or no sexual dialogue or situations TVPG PARENTAL GUIDANCE SUGGESTED This program contains material that parents may find unsuitable for younger children Many parents may want to watch it with their younger children The theme itself may call for parental guidance and or the program may contain one or more of
17. ecceceeseeeseseesesssessesseeeeeeseeeeeees 13 BULON SOC OY OS gare tiga iss den gece scene A E i 13 COINS PEE IOE EEE obnntepeatey E O E O A EE E E rasan 15 AQIUSUNG OriIgNtNES S secca E e E E 16 Adjusting the VOM LCV Sl cciscicciiianvapoonaciicennaiuentntnnekandleentiniontatioedwttacetaie Memeatudiantapoerenceted 16 Sleep FOC 6 ccccedoccenanitientcnsarctennapects eccarhasnetdenns cnsatcenxpadeenn decdeeetansabsteextavetcrandectceesantasntheesnes 16 NTO ar 81 AY at MOO ern nr ee eee 16 AWON Ci e a 17 NS S a a aeeee seen anu eeceaseaeeceetaceeneeeansosceenameacaneaenaeeseccanaeceessceeaae 18 BIS SM easier E E aE E 18 SENO FEMINO eceee emeneertne anne Con vee Er nn nee ene eee eee 19 Paremal SOF MEE ONS ie se ster uiercaneaie pa ssandaarsea E E 20 THe areas eee teen enc eae sews een vacates E EEEE E EEE E 25 Ba IC E E E 25 SS MN MO eeepc craps cece cen ecnern cc beep EE A E E E E 25 Displaying Channel information uu cecececeeecsescccsssssessessssssesssseesseeesseesesseessseeeees 25 Changing channels meee ee ene eee enn eee te reer eee eer eee 26 Manage Your Account Online eae seed csc acs rcateeancc neces ected ceaweeeeccncantvneevdecedcevetedtauceueeaecsness 27 Ordering special EVENT PLOGKAMIMING ccccccccccccccecceeeeeeeeeeeeeeeeueueeeueueueueueuenenenenens 27 Viewing order NISTO sentreme E EE 28 SC SN BC Sarees E N E E EE E EEE EE EEEE EEE 28 z FOO D FLO TV User Guide 3 SoftWare UDCA CS vec detec cadicecceateendetircucduc
18. g Parental Controls video Deactivating Parental Controls video Other Tips and Tricks Sleep and Power video Audio Only Mode video 18 Setting reminders Reminders are alarms that alert you of an upcoming program You can set reminders from the Guide NOTE Alarms do not record the upcoming program To set a reminder 1 View the program information Touch Set Reminder Touch OK to confirm the Reminder 5 If accessing the program information from the TV player information bar NOTE l l l an option to set a reminder for This Episode Only is unavailable Receiving reminder notifications WHILE POWERED ON If your FLO TV Personal Television is on when a show with a set reminder is scheduled to begin the FLO TV Personal Television displays a visual alert 1 minute before the program begins 1 Touch the textual area of the reminder notification to change channels to the new program 2 Click ay to close the notification Ignoring the program reminder causes it to remain onscreen for 5 minutes after the program begins A reminder does not appear if you are watching the same channel as the next scheduled program that is set with a reminder WHILE IN SLEEP MODE If your FLO TV Personal Television is in Sleep mode and receives a reminder alert the display turns on and the device vibrates 3 minutes prior to your program 1 At the prompt touch Unlock to view the program Press the Sleep Power bu
19. ge may be dangerous and will invalidate any approval given to this product Safety precautions for proper grounding installation Connecting to improperly grounded equipment can result in an electric CAUTION l shock to your device This product is equipped with a USB cable for connecting with a desktop or notebook computer Be sure your computer is properly grounded earthed before connecting this product to the computer The power supply cord of a desktop or notebook computer has an equipment grounding conductor and a grounding plug The plug must be plugged into an appropriate outlet which is properly installed and grounded in accordance with all local codes and ordinances Safety precautions for power supply unit Use the correct external power source A product should be operated only from the type of power source indicated on the electrical ratings label If you are not sure of the type of power source required consult your authorized service provider or local power company For a product that operates from battery power or other sources refer to the operating instructions that are included with the product 34 A fire or burns do not disassemble crush puncture short external contacts WARNING expose to temperatures above 60 C 140 F or dispose of in fire or water There is danger of explosion if the battery is incorrectly replaced This product contains a Li ion or Li ion Polymer battery To reduce risk of Repla
20. ilable 1 Touch io Parental Controls Ensure that this feature is ON Touch Movie Ratings Limit Touch the arrows right and left until you locate the rating to which you want to limit viewing ROW N Touch to save your selection Setting audiocast listening limits You can set a rating for audio that is appropriate to the listener Selected audio with a rating that exceeds the level set in Parental Controls is not available to the listener M and must be unlocked by entering the designated PIN See below for a description of all audio ratings Audio ratings are sent over the air and the available ratings options are based on this information If no ratings are sent there is no list item available for audio rating limit in the Parental Controls options If you have not previously set Parental Controls the default setting is the lowest rating available 1 Touch fom Parental Controls Ensure that this feature is ON Touch Audiocast Limit Touch the arrows right and left until you locate the rating to which you want to limit audio ROW ON Touch to save your selection AUDIOCAST RATINGS EXPLICIT Explicit contains audio content that may have objectionable language and discourse that may be inappropriate for children under the age of 17 Parental advisory is applicable to programs with this rating FGO D FLO TV User Guide 23 Restricting channel viewing All channels available with your subscription are l
21. isted in the Restricted Channels feature under Parental Controls Channels that you lock are visible from the guide and the player and may be unlocked on a per program basis Restricted channels are indicated with a lock icon fal Tap a lock to block a channel when parental controls are active FOX Mobile TO BLOCK CHANNELS 1 Touch Settings Parental Controls Ensure that this feature is ON 2 Touch Restricted Channels 3 Touch each of the channels that you want to restrict viewing 4 Touch to save your selection The user is required to unblock a linear program in the player to view it after the program has ended the channel will become blocked again 24 The Guide Basics IF YOU WANT TO THEN DO THIS Access the Program Guide Touch the Guide button on the front of your g FLO TV Personal Television Swipe your finger vertically on the screen to view all program channels Browse the Program Guide Swipe your finger horizontally across the screen to view programs by time Swipe your finger vertically on the touch screen The original channel continues to play while information bars scroll past Touch the information bar of the program you want to watch to change the channel Change channels without using the Program Guide Searching You can locate future programs by using the search feature You can also set a reminder to alert you when the program is about to air 1 On the Program Guide
22. isted with your device The Battery Pack has been assigned a model number of RHOD160 NOTE This product is intended for use with a certified Class 2 or Class 3 Limited Power Source rated 5 Volts DC maximum 1 Amp power supply unit Federal Communication Commission interference statement This equipment has been tested and found to comply with the limits for a Class B digital device oursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Any changes or modifications not expressly approved by the party responsible for compliance could v
23. k Ready 4 Your FLO TV Personal Television should receive a TV signal within 10 minutes If it does not contact customer service at 1 888 99 FLOTV 888 993 5688 FOO D FLO TV User Guide 11 Activating your FLO TV Personal Television using a customer service representative 1 2 5 Power on your FLO TV Personal Television by pressing D Touch Agree after reading the warning notice Touch View The Basics and watch the basic tutorial which only appears the first time you start uo your FLO TV Personal Television Subsequent viewing is available in the Help section under Settings Touch Subscribe Now The Device ID and Authorization Code appear on the screen Keep this screen open in order to provide these codes to the customer service representative Call a customer support representative at 888 99 FLOTV 888 993 5688 Provide the customer support representative with your 15 digit Device ID and the 12 digit Authorization Code which are displayed on your FLO TV Personal Television see Step 4 in Turning on the PTV for the first time a A valid email address and credit card is required to complete the subscription process The customer support representative will set up your account and guide you through the subscription process by asking you a series of questions After successful completion you will receive a Welcome email A second email will arrive that contains a one time unique password When yo
24. ld be used only with personal computers and options identifiable as suitable for use with your equipment Adjust the volume e Turn down the volume before using headphones or other audio devices Cleaning Unplug the product from the wall outlet before cleaning Do not use water liquid cleaners or aerosol cleaners Use the included cloth to clean the LCD screen FLO D FLO TV User Guide l Subscribing to FLO TV Before you can view FLO TV programming you must activate your FLO TV Personal Television by subscribing toa service plan Visit www flotv com online or call a customer service representative at 1 888 99 FLOTV 888 993 5688 While using either method be sure to have the 15 digit Device ID and 12 digit Authorization Code displayed on your screen during the first start up or available in Subscription Help section located under Settings gt Help along with credit card information to establish your payment method Activating your FLO TV Personal Television online Turning on the PTV for the first time 1 2 5 Power on your FLO TV Personal Television by pressing D Touch Agree after reading the warning notice Touch View The Basics and watch the basic tutorial which only appears the first time you start up your FLO TV Personal Television Subsequent viewing is available in the Help section under Settings Touch Subscribe Now The Device ID and Authorization Code appear on the screen Get Subscri
25. live mobile TV nal Television uide FLO TV Incorporated f k a MediaFLO USA Inc and QUALCOMM Incorporated 5775 Morehouse Drive San Diego CA 92121 1714 U S A 2009 FLO TV Incorporated a Qualcomm company All rights reserved FLO and FLO TV are trademarks of QUALCOMM Incorporated QUALCOMM is a registered trademark of QUALCOMM Incorporated in the United States and may be registered in other countries All other trademarks and registered trademarks referenced herein are the property of their respective owners FLO TV Personal Television User Guide 80 KO699 1 Rev A November 18 2009 Contents OS NS aoe EE E EEE E E E E EE 3 Ceng Cae naiona EEA ee ee 5 Wanat you NCE e e ee ee eee ee 5 AA are Lai L0LO lt 10 KA 5 POU EES DAU O ee see ed E E A 6 Powering the FLO TV Personal Television on and Off 7 General precautions ciccccccccccccccccccceceeeueeueeeeeeuauauaueuauauauauauauauauauauauauauauauauauauauauaeananavananenesy 7 Subscribing to FLO TV asinasina aana eaaa aa aa E ee aaa ee ee 10 Activating your FLO TV Personal Television online essees 10 Activating your FLO TV Personal Television using a customer service representative voce ccccscceccecccececccceeeeeuuseueueeaueueeueusuececeeeueausueueueuauauaueuaeeeeceeeeeeneneaeaeaas 12 BACS restate aces cco E einen na ba tees ce pecan teas acne cace saan tatee cee pesnsaneneceaceacssneasnteieesepeseranetecess 13 FLO TV Personal Television at a QlANCG Li c
26. losive atmosphere Obey all signs and instructions Sparks in such areas could cause an explosion or fire resulting in bodily injury or death Areas with a potentially explosive atmosphere are often but not always clearly marked They include e Fueling areas such as gas stations e Below deck on boats e Transfer or storage facilities for fuel or chemicals e Vehicles using liquefied petroleum gas such as propane or butane e Areas where the air contains chemicals or particles such as grain dust or metal powders e Any other area where you would normally be advised to turn off your vehicle engine Use with care Avoid dropping hitting bending or sitting on the PTV Keep your FLO TV Personal Television dry If the FLO TV Personal Television gets wet turn the power off immediately and contact your dealer Water damage may not be covered under warranty Accessories Use only FLO TV approved accessories with the FLO TV Personal Television Use of any unauthorized accessories may be dangerous and will invalidate the warranty if said accessories cause damage or a defect to the device g FOO D FLO TV User Guide 37 Specifications The FLO TV Personal Television PTV 350 is a Personal Television Player PTV device that is capable of receiving high speed wireless multimedia via the FLO TV Network Specifications Display 3 5 inch capacitive touch screen with 320x240 QVGA resolution Antenna Internal Chipset
27. lth Industry Manufacturers Association and the wireless technology research community recommend that you follow these guidelines to minimize the potential for interference e Always keep the FLO TV Personal Television at least six inches 15 centimeters away from your pacemaker when the device is turned on e Do not carry your FLO TV Personal Television near your heart e f you have any reason to suspect that interference is taking place turn off your FLO TV Personal Television immediately Hearing aids Some digital wireless devices may interfere with hearing aids In the event of such interference you may want to consult your service provider or call the customer service line to discuss alternatives Other medical devices lf you use any other personal medical device consult the manufacturer of the device to determine if it is adequately shielded from external RF energy Your physician may be able to help you obtain this information In health care facilities Turn your FLO TV Personal Television off in health care facilities when instructed Hospitals and health care facilities may be using equipment that is sensitive to external RF energy 36 Potentially unsafe areas Posted facilities Turn your FLO TV Personal Television off in any facility when posted notices require you to do so Potentially explosive atmospheres Turn off your FLO TV Personal Television when you are in any area with a potentially exp
28. ne uppercase one number and one special character H y amp Choosing a subscription The next step is to choose your subscription package _ Choose a subscription package If applicable enter a coupon code at the bottom of the window and click Apply Click Order this Package ROW N After you select the package you may be prompted to choose either a monthly or yearly pricing plan 5 Monthly plans renew automatically and will be billed to the credit card you ll establish for the account 6 Yearly plans automatically renew on the anniversary date of the subscription Choose a pricing plan and click Continue 8 If the package you selected offers bundling options you may choose them here Any options you select are billed on the same pricing plan as the initial package selection 9 Select any optional products and click Select 10 Review the Order Summary and click Continue to proceed with your order or click Previous to modify your selections Providing payment information Enter your payment information and click Continue The credit card information you enter is used to automatically renew your subscription based on the pricing option you selected 2 Review your order and click Place Order when complete Return to your FLO TV Personal Television and ensure that it is powered on and displaying the screen from Step 4 in Turning on the PTV for the first time From this screen clic
29. nt online This means you can modify devices and subscriptions order special event programming update your login contact and payment information and view your order history online at your convenience Simply go to www flotv com and click one of the two options at the top right corner of the screen e My account e Activate service Log into www flotv com and select Manage Account You can opt to Change your login name password password challenge question and challenge answer email address phone number or personal information Update your account profile Update your payment methods Add anew method or delete or edit y y existing payment methods See all of the orders you have placed To View your order history view details of a particular order click View Details Ordering special event programming There may be special event programming available from time to time If offered you can purchase available special event programming outside of your subscription package Note however that if you do not currently have a subscription you must at least have an account on file To order a special event 1 Goto www flotv com 2 LogintoManage My Devices and click Additional Products 3 Select the category of interest to see available products Hover your mouse over a product to view program details and a purchase button 4 Click Purchase You will receive a summary of the product and the total charge If you have
30. ntil you upgrade the software Fora mandatory upgrade you are notified that an update is required instead of available Updating FLO TV Personal Television software Connect your FLO TV Personal Television to a PC using the USB cable The software update must be downloaded from www flotv com You must then install the new software onto your FLO TV Personal Television following the instructions on the update tool If the FLO TV Personal Television does not complete the software update due toa disconnection file corruption or some other reason the FLO TV Personal Television will revert back to the previous software build and function properly Do not disconnect the FLO TV Personal Television from the PC during NOTE the software upgrade z FOO D FLO TV User Guide 29 Troubleshooting No TV signal The FLO TV Personal Television has no mobile TV signal or the mobile TV signal is marginal Move toa different location and try again You can see the FLO TV Personal Television s signal strength value under Settings Device Info Restarting and resetting your FLO TV Personal Television If the FLO TV Personal Television is not working correctly restarting or resetting it will likely solve the problem Performing this task resets all defaults on your device 1 Press and hold the Sleeo Power button for 3 seconds to power off the FLO TV Personal Television 2 Press the Sleep Power button to po
31. oid the user s authority to operate this equipment FCC CAUTION This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Underwriter s Laboratory UL Certification This product and necessary accessories have been tested to and comply with UL standard UL 60950 1 for electrical safety z FOO D FLO TV User Guide 33 International Electrotechnical Commission IEC This product and necessary accessories have been tested to and comply with IEC 1000 4 2 2001 Electrostatic discharge ESD performance meets or exceeds Level 3 6KV contact 8KV air discharge without device interrupt and Level 4 8kV contact 15kV air discharge without permanent device damage Important health information and safety precautions When using this product the safety precautions below must be taken to avoid possible legal liabilities and damages Retain and follow all product safety and operating instructions Observe all warnings in the operating instructions on the product To reduce the risk of bodily injury electric shock fire and damage to the equipment observe the following precautions Electrical safety This product is intended for use when supplied with power from the designated battery or power supply unit Other usa
32. ower adapter or when connected to a computer USB port 14 Icons F J nenaon omean Settings menu P Jump to time search by day time Device Options menu Program is locked see Parental Controls Unlocked see Parental Controls Reminder is set Data unavailable Alert Notification Replay Help video Play Help video Previous Help video Next Help video tO TV FLO TV User Guide Adjusting brightness Screen brightness affects battery life Dim the screen to extend battery life TO ADJUST SCREEN BRIGHTNESS 1 Select ow Device Options Brightness 2 Touch the marker to the right to increase brightness incrementally or to the left to reduce brightness You can also press and drag the slide in either direction The FLO TV Personal Television has an ambient light sensor and automatically adjusts lighting to current light levels Adjusting brightness levels adjusts the base light level for the ambient light sensor under current lighting conditions NOTE Adjusting the volume level To increase or decrease the volume one level at a time use one of the following methods e Press the Volume Up or Volume Down button located on the right panel of the FLO TV Personal Television e Press and hold the Volume Up or Down button to continuously increase or decrease the volume level Sleep mode When the power is on and you temporarily do not need to use the FLO TV Personal
33. shed for television movies and audio Parents select the acceptable limit for viewing and the FLO TV Personal Television does not allow programming that exceeds that limit Entire channels may also be restricted Turning on parental controls and setting your PIN 1 Touch H Parental Controls Slide the Parental Controls setting from OFF to ON Touch the Parental Control list setting ROW N Set a 4 digit PIN by touching each of the up down arrows to reach the desired number Note the number 5 Touch Set Pin The FLO TV Personal Television appears as enabled The PIN is stored for only as long as the Parental Controls are enabled NOTE l l Disabling parental controls requires a new PIN when re enabling Turning off parental controls 1 Touch fom gt Parental Controls Touch the Parental Controls option Enter the 4 digit PIN you set when you enabled Parental Controls by touching the up down arrows 4 Touch Enter 5 Slide the Parental Controls setting from ON to OFF All programming is now allowed for viewing Turning off parental controls requires you to set a new PIN when you re NOTE enable Parental Controls 20 Resetting the PIN 1 Touch fom gt Parental Controls Touch the Reset Pin Go to www flotv com or call your customer service representative to change your 4 digit PIN 4 Return to Parental Controls enter the new PIN and touch Enter The PIN is stored for only as
34. sor Guide button Touch screen CONTROL FUNCTION COMPONENT Ambient light Optimizes the screen brightness according to the lighting sensor environment The backlight automatically dims when you are ina dark environment or it becomes brighter when you are ina well lit environment Touch screen Allows finger touch interaction such as short press and long press actions with the software Also allows finger gestures such as swiping flicking and dragging Guide Button Toggles the FLO TV software between the guide and the player Returns to the top level guide or player Back of the FLO TV Personal Television Stereo loudspeakers N Viewing stand and back cover CONTROL FUNCTION COMPONENT Stereo Dual speakers provide adequate volume level for use at loudspeakers home inside a moving vehicle or outdoors Viewing stand and Open the Viewing Stand and adjust the touch screen Back cover panel to a tilting angle FLO TV User Guide 41 Sides of the FLO TV Personal Television CONTROL COMPONENT 3 5 mm stereo headphone jack Volume buttons Micro B USB 2 0 port 3 5 mm stereo headphone jack Volume buttons lt Mute button Micro B USB 2 0 port FUNCTION Connect the supplied headphones or any standard 3 5 mm stereo headphones Press to adjust the volume level of the soeakers or the connected headphones Press to mute or un mute the speakers Connect the
35. ssssrrrrrrrrrrrrrrrrrreneererenn 42 Bottom of the FLO TV Personal Television essssssssssssrrereeserrereeserrrrrrrrrrrnn 43 Internal smart card antenna ANC VIDATOL ce eececcsecececeeeeeeeeeeeeeeeananeneeseeeeeeeees 43 LIS IMO TOS VIC W INOS ENG leis cctuc teh lca tec etoth a a kd tue ca taal tis 43 Bh i N areeratcse cha teins estan A 44 R placement POrtsiccirtee rin One ee ne 44 Getting Started What you need FLO TV service in your area What s included ITEM WHAT YOU CAN DO WITH IT FLO TV Personal Television with an _ View linear mobile television installed smart card Recharge the FLO TV Personal AC adapter charger Television s battery Install the battery to power on the FLO TV Battery _ Personal Television ee Clean off the FLO TV Personal Television s Polishing cloth screen 3 5 mm stereo headphones Listen television without disturbing others Connect the cable to the FLO TV Personal USB 2 0 cable Television and to the AC adapter charger or to a computer Install your battery and learn how to subscribe to FLO TV service FLO TV Legal documents Retain this information for reference Quick Start Guide z FOO D FLO TV User Guide 5 About the battery Your FLO TV Personal Television comes with a manufacturer supplied rechargeable lithium ion battery The FLO TV Personal Television is designed to use only the manufacturer supplied battery Battery performance depends on many fa
36. t the screen is off and unlocked but the FLO TV Personal Television and audio remain on Simply touch the touch screen or touch any button to activate the FLO TV Personal Television After 5 minutes in the auto timeout state the FLO TV Personal Television automatically goes into Sleep mode and requires pressing the Sleep button to wakeup If the FLO TV Personal Television is connected to an external power source auto timeout does not occur NOTE Notifications automatically turn on the display FOO D FLO TV User Guide 17 Settings The settings on your FLO TV Personal Television allow you to establish parental controls set ratings to block specific programs set program reminders find shows adjust your visual settings access help and gather additional information about your FLO TV Personal Television Settings menu e Reminders e Parental Control O O O O O On Off TV Rating Limit Movie Rating Limit Audiocast Rating Limit Restricted Channels e Device Options O O O Channel Change View Demonstration video Brightness Factory Reset e Device Info O O e Help Subscription Helo Device ID and Authorization Code Legal Information Subscription Helo Device ID and Authorization Code The Basics video Finding Shows Finding Shows in the Guide video Reminders video Parental Controls Viewing and Activating Parental Controls video Editin
37. the following some suggestive dialogue infrequent coarse language some sexual situations or moderate violence TV 14 PARENTS STRONGLY CAUTIONED This program contains some material that many parents would find unsuitable for children under 14 years of age Parents are strongly urged to exercise greater care in monitoring this program and are cautioned against letting children under the age of 14 watch unattended This program may contain one or more of the following intensely suggestive dialogue strong coarse language intense sexual situations or intense violence TVMA MATURE AUDIENCE ONLY This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17 This program may contain one or more of the following crude indecent language explicit sexual activity or graphic violence 22 Setting movie viewing limits All movies are rated by the Motion Pictures Ratings Board You can set a movie rating appropriate to the viewer If the viewer selects a movie whose rating exceeds the level chosen the movie is blocked and not accessible without entering the designated PIN Movie ratings are sent over the air and the available ratings options are based on this information If no movie ratings are sent there is no list item available for movie rating limit in the Parental Controls options If you have not previously set Parental Controls the default setting is the lowest rating ava
38. time even if it has a partial charge Powering the FLO TV Personal Television on and off TO POWER THE FLO TV PERSONAL TELEVISION ON 1 Press 2 Read and Agree to the Distraction Warning TO POWER THE FLO TV PERSONAL TELEVISION OFF Press and hold until the FLO TV splash screen appears e The screen powers off and all buttons become unresponsive except for the battery indicator and Sleeo Power button e The FLO TV Personal Television cannot be turned off while syncing or updating software General precautions Use precaution when dealing with the battery e Do not disassemble or open the battery e Do not crush bend deform puncture or shred the battery e Do not attempt to insert foreign objects into the battery e Donot immerse the battery or expose it to water or other liquids Even if a battery appears to dry out and operate normally internal parts can slowly corrode and pose a safety hazard e Always keep the battery between 15 C and 25 C 59 F and 77 F Do not expose the battery to extremes of temperature heat or cold fire or other hazards such as a cooking surface iron or radiator e Never use a damaged battery e Only use the battery intended for the FLO TV Personal Television e Only use the battery with a qualified charger Use of an unqualified battery charger may present a risk of fire explosion leakage or other hazard If you are unsure about whether a charger is qualified contact
39. touch ON If this icon is not visible from the screen you are viewing press the Guide button 2 The Time window appears showing the current day and time a Touch the arrows right and left to change the day and time b Touch Show The Guide At This Time to move to the day and time in the guide Displaying channel information You can display channel information while the FLO TV Personal Television is in the TV player 1 Touch the screen 2 The FLO TV Personal Television displays the program information bar 3 Channel information is also displayed after powering on the FLO TV Personal Television or when changing channels z FOO D FLO TV User Guide 25 Changing channels Swipe vertically while in the TV player to view different channels then touch the information bar to tune to the new channel Cif Quick Change Mode is off Press the Guide button to gain access to the Settings menu Quick Change Mode channel change settings When Quick Change Mode is activated swiping your finger up or down across the screen on the TV player automatically tunes to the next or previous station without your having to touch that channel s information bar for confirmation To enable 1 Touch roi Device Options Channel Change 2 Touch or slide the button to ON 26 Manage Your Account Online Once your FLO TV Personal Television has been registered and your subscriptions are established you can manage your accou
40. tton to dismiss the notification If you ignore or miss a notification the reminder remains onscreen for 5 minutes after the program begins before automatically dismissing Deleting reminders Touch fom Reminders Locate the program with the reminder you want to delete and touch the title Touch Delete Reminder A prompt appears to confirm the deletion e N N Touch Delete Reminder to execute the deletion and to return FOO D FLO TV User Guide 19 Resolving reminder conflicts Occasionally you may have set reminders for programs that appear simultaneously on different channels As a result reminder alerts are sent for each program set for that particular time The device displays an alert for the first program 1 minute before the program begins e View the program by touching the main text region of the notification e Dismiss the notification by touching gt lt i the notification An alert then appears for the next program scheduled to start 1 second after the channel was changed or 1 second after the previous notification was dismissed If you ignore or miss a notification the reminder remains onscreen for 5 minutes after the program begins They auto dismiss if they are ignored Parental controls The Parental Controls feature allows parents to manage television programs movies and audio programming their children can access This works by blocking access to programming based on the ratings establi
41. u first sign on to FLO TV to manage your account you are prompted to change this password 12 Basics FLO TV Personal Television at a glance Battery Battery button LED Sleep Power button ae Headset jack Touch screen Volume button Guide button a___ _ Mute button 2 a Viewing stand USB port Buttons and controls A few simple buttons make it easy to turn your FLO TV Personal Television on and off adjust the volume switch between active and silent modes change channels and charge your device Touch screen Change channels with the swipe of a finger The touch screen is the primary interaction point for your FLO TV Personal Television Finger gestures such as touching tapping swiping and dragging provide access to all programming on your FLO TV Personal Television Short and long presses on the touch screen also allow you to unlock and lock your display Battery button Pressing the battery button will illuminate the battery LEDs and display how much charge is on the battery Battery LED The colored LED indicator shows how much battery life is left on your FLO TV Personal Television based on the lights displayed FLOITV p FLO TV User Guide 13 Power Sleep button The Power Sleep button has several functions that helo maintain battery life on your FLO TV Personal Television ACTION FUNCTION Turns off screen locks the touch screen and
42. wer on the FLO TV Personal Television If this doesn t address the issue reset the FLO TV Personal Television e Press and hold the Sleep Power button together with the Guide button for 4 seconds The FLO TV Personal Television should restart If the problem persists call FLO TV customer support at 1 888 99 FLOTV 888 993 5688 Headphones do not fit in jack The FLO TV Personal Television supports third party headsets and headphones with a standard 3 5mm stereo mini plug Some headsets and headphones may not connect properly to the PTV because the plug body is too large to fit in the jack inset Third party adapters may be available Also make sure the headphone plug is pushed in all the way into the headphone jack it may require a firm press of the headset into the jack for some headset models 30 Getting Help Tutorial videos Tutorials videos available by touching Faid Help These quick videos take you through the most common uses of the PTV You can quickly view instructions for e Subscription Help e The Basics e Finding Shows with the Guide e Using Search e Reminders e Viewing amp Activating Parental Controls e Editing Parental Control Settings e Deactivating Parental Controls e Sleep amp Power e Audio Only Mode Subscription help Subscription Helo may be accessed by using one of the following methods e Touch cy Device Info Subscription Help e Touch oO Helo Subscription
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