Epson CX5200 Product Support Bulletin
Contents
1. and Preview are stand alone application utilities built into OS X Steps to Reproduce 1 Launch Image Capture Open Preferences Under Scanner Preferences check the box for Use TWAIN software whenever possible 2 Quit Image Capture to save the setting 3 Re launch Image Capture 4 Click Scan 5 Click Cancel in the Epson TWAIN Full Auto mode window 6 Click Manual Mode to change to the Epson TWAIN Manual mode user interface window 7 Without making a selection in the preview window click the Scan button in the TWAIN window and wait for the scan to complete Note After acquiring an image Image Capture automatically opens the Preview application to view the image 8 Notice that Image Capture crashes after sending the resulting scanned image to the Preview application Solution and Workarounds Choose from any of the solutions listed below 1 In the Preferences settings for Image Capture do NOT check the box for Use TWAIN software whenever possible 2 If using the Epson TWAIN in Manual mode drag a selection box around the area you want to scan in the preview window before scanning 3 Use Adobe Photoshop 7 Photoshop Elements 2 0 or other TWAIN compliant applications instead of Image Capture 4 Upgrade your MAC OS X to 10 2 5 or higher Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 04 01 2003 Originator TC PSB PSB 2003 04 003 Authorization 44 Reference N A Total Pag2. blue pink background when printing to non EPSON printers Description of issue If you are using Copy from EPSON Smart Panel 2 5 2 6 or you installed the Copy utility 2 00A patch for Smart Panel 2 0A 1 0 xA you may find that the program produces copies with a light gray blue pink background Reason This is because when printing to non EPSON printers with the Copy utility the Automatic Document Enhancement feature is turned off by default Solution To remove the background you must enable Automatic Document Enhancement To turn on this feature launch the Copy applet by double clicking on its icon Select Epson TWAIN 5 at the following window and click OK amp Copy Utility Auto Document Feeder Image Adjust Page 1 of 2 Click on the Image Adjust button You will notice the Auto Document Enhancement OFF button is selected highlighted in dark gray amp Copy Utility Auto Document Feeder Image Adjust Click the ON button You will now notice that this button is selected highlighted in dark gray amp Copy Utility EPSON Aust Auto Document ji Ai SEHE Image Adjust Now click on the large green Copy button your image will be scanned and printed The copy of your document should look very close to the original with no background colors added Note The Copy utility was designed to scan and print a copy of a Letter size 8 5 X 11 document If your document is not a full let
3. error 2147024891 can t install Photo Print file Launch Scan to PIM installer error 2147024891 can t install scan to PIM file During the installation the applet installer may also return additional error messages See examples in red cannot launch d installers epweb american setup inx cannot launch d installers ecopy american disk1 setup inx Solution 1 Navigate to Add Remove Programs in Control Panel Remove Smart Panel and all of the following listed applications a Epson Twain 5 b Scan to Web c PhotoPrint d Epson Copy utility e Arcsoft Photolmpression Note If any of the programs cannot be removed properly then skip to the next step 2 Find and remove all Smart Panel and Twain related files or folders They are located in the following folders a epfb5 default folder located in C Windows twain_32 b epson default folder located in C Program Files Note Open the Epson folder and remove only these folders Convert Copy Utility Photo Print ScanTo Web and Smart Panel Page 7 of 2 3 Unplug the USB cable from the scanner and close all open programs including virus protection screen savers and any programs running in the background 4 Download DelReg2 5 exe from the Newsoft web site to remove the Smart Panel Registry entries Use this URL to find the DelReg download page http www newsoftinc com download patch esp American DelReg2 5 exe 5 Download and install a patch from Microsoft s web
4. trying to scan from a Perfection 2450 that is connected to a USB 2 0 supported port To avoid this error use a Firewire connection or a USB 1 1 only supported port Not all the scanner models on this list support Color Restoration and Dust Removal so these settings may be unavailable in Epson Scan If experiencing unstable operation when scanning from a Perfection 1250 or 1260 scanner restart your system If the computer goes into sleep mode and this setting was enabled in the Apple Menu and you try to switch to a different mode after doing a preview scan in Photoshop the Epson Scan driver will freeze This does not happen if the computer goes into sleep mode after screen saver has started To avoid lock ups change the scanning mode before the computer goes into sleep mode or re launch Epson Scan after the computer wakes up and then change modes After scanning with the Perfection 1250 if you then close Epson Scan and disconnect the USB cable a scanner model selection dialog box may appear on the screen Click No and the box closes You can scan normally afterwards The new driver is available on the Epson web site Go to www epson com and click on Drivers amp Downloads Select your scanner model On the Downloads page look for TWAIN Driver and Epson Scan Utility v 1 28A in the Macintosh section To Install Epson Scan 1 28A 1 Launch the EPSON Scan Installer and follow the on screen instructions 2 After the TW
5. AIN has been installed connect the USB or Firewire interface cable from the scanner to the computer To Uninstall Epson Scan 1 28A 1 Disconnect the USB interface cable from the scanner 2 Launch the EPSON Scan Installer 3 Open the drop down menu where you see Easy Install and select Uninstall 4 Click the Uninstall button Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 05 01 2003 Originator JD PSB PSB 2003 05 004 Authorization p Reference TE02 629 Rev A Total Pages 2 Product s Perfection 1260 1660 Photo 2400 Photo 3200 Photo Stylus CX3200 5200 Series Subject Smart Panel Installation on Windows XP with Service Pack 1 This bulletin was created to inform you of an issue that can occur when installing Smart Panel 2 5A or 2 6A on a computer running Windows XP Home or Professional with Service Pack 1 and the Critical Updates ESP 2 5A is bundled with the Perfection 1260 1660 and 2400 series scanners ESP 2 6A is bundled with the Perfection 3200 series and Stylus CX3200 5200 all in one products Description If Service Pack 1 and the Critical Updates are already installed on your PC once you begin the Smart Panel installation the installer for each applet will return an error Refer to the examples in red Launch Scan to PIM installer error 2147024891 can t install scan to PIM file Launch Scan to Web installer error 2147024891 can t install scan to Web file Launch Scan to Photo Print installer
6. EPSON PRODUCT SUPPORT BULLETIN Date PSB Reference Product s Subject 2 2 2004 Originator JD PSB 2004 02 008 Authorization DS TE03 379 Rev A Total Pages 2 Perfection 1670 2400 3170 3200 Series Scanners amp Stylus CX3200 5200 5400 6400 Stylus Photo RX500 All in One Products Smart Panel Compatibility on Mac OS 10 3 This bulletin was created to inform you of issues that can occur when using Smart Panel 3 0xA and 3 10A on Mac OS 10 3 or later Smart Panel 3 0xA 3 0A 3 00A 3 01A is bundled with all scanner products listed above except the Stylus CX6400 and Stylus Photo RX500 These two products come with Smart Panel 3 10A Description of Issue Certain tools on the Smart Panel user interface may not work properly When launching and or scanning from certain applets programs in Smart Panel the program may experience unexpected behavior and or generate an error message and fail In some cases the applet cannot launch The following functions and applets are affected On the Smart Panel main user interface the Target Applet Scan button assignment window lower left may not function or display On the Smart Panel main user interface the Active Device model selection window lower right may not function or display On the Smart Panel main user interface the Palette Interface selection tool bottom center may not function or display Reprint Photos Error during launch Unexpected error 109 Scan and Sa
7. bility on a user s computer To determine product support compatibility please refer to the specific scanner s minimum system requirements found on the outside of the product box or visit Epson s web site at www epson com The guidelines below were compiled from Microsofts and Apple s Support websites and their published system requirements for supported interface connectivity For more information on Windows and Macintosh Interface support please refer to Microsoft s online Knowledge base at www microsoft com or Apple s web site at www apple com For information on add in 3 party interface products please refer to the vendor s documentation or product support web site Windows USB 1 1 Full version Microsoft Windows 98 98 Second Edition Windows Me Windows 2000 or Windows XP or Upgrade from a full version of Windows 98 98SE Me 2000 IEEE 1394 FireWire Full versions of Windows Me 2000 XP or upgrade from a full version of Windows 98 98SE Host computer must have an OHCI compliant IEEE 1394 1995 card or port installed USB 2 0 Hi Speed Full versions of Windows XP or upgrade from a full version of Windows 98 98SE Me 2000 Host computer must have an EHCI compliant USB 2 0 Hi Speed card or port installed Page 1 of 2 Windows 2000 did not support the USB 2 0 hardware specification at the time it was first released Refer to Microsoft Knowledge Base Article 319973 Universal Serial Bus 2 0 Support in Windows 2000 for more infor
8. es 2 Product s All EPSON Scanners Subject Windows and Macintosh Operating System requirements for USB 1 1 2 0 and IEEE 1394 FireWire Interface connectivity This bulletin was created to inform customers of EPSON America s support policy regarding Windows and Macintosh operating system requirements for USB 1 1 2 0 and IEEE 1394 FireWire interface connectivity Reason Currently there are many add in USB 2 0 and IEEE 1394 connection host adapter products on the market that include drivers for Windows and Macintosh OS that did not originally support specific interfaces Epson has released several scanner products with built in USB 2 0 and or IEEE 1394 FireWire ports This document provides a guideline on EPSON America s support policy on the various operating systems and the interface connections they support EPSON technical support representatives will only be able to support customers who have Epson products that are configured in accordance with the operating system requirements outlined here and in the product s documentation Epson customers experiencing problems on an Epson product connected to an add in USB 2 0 or IEEE 1394 interface that does not meet the minimum system requirements will be asked to contact the interface product vendor or computer manufacturer for technical support This document is not model specific It does not include other important system requirements required to determine product compati
9. mation Important Notes 1 Operating system must not be an upgrade from Windows 95 2 For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software 3 USB hubs must be self powered and connected in a first tier configuration for reliability Macintosh OS USB 1 1 Apple Macintosh computer G3 G4 or iMac with built in USB port running Mac OS 8 5 1 to 9 2 2 with all USB extensions enabled For OS X you must have 10 1 3 or later FireWire IEEE 1394 Power PC equipped Macintosh or newer with Mac OS 8 6 to 9 2 2 with Apple s FireWire 2 1 or later software installed For OS X you must have 10 1 3 or later USB 2 0 Hi Speed Not supported Important Notes 1 You cannot use a serial interface to connect the scanner 2 Interface adapter cables i e SCSI to USB or USB to Serial etc are not supported 3 USB hubs must be self powered and connected in a first tier configuration for reliability 4 FireWire port must be compliant with this specification IEEE 1394 2000 compatible Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 04 1 2003 Originator TC PSB PSB 2003 04 001 Authorization v Reference N A Total Pages 2 Product s Perfection 640U 1240U 1250 1640SU 1650 2450 1260 1660 2400 3200 Series Scanners and the Stylus CX 3200 5200 all in one series Subject Smart Panel Copy Utility may produce copies with a light gray
10. ng for supported AOL versions under Windows and Mac OS 8 x 9 x is incorrect It currently reads v which indicates for AOL It should be an x as it does NOT support AOL see screen shot illustration on next page The Scan to Email utility only supports MAPI compliant e mail applications AOL is a web based e mail and is therefore not supported Note In the following table v Version and x Not supported Page 1 of 3 A Scan to E mail Help Microsoft Internet Explorer Eile Edit View Favorites Tools Help a Scan to E mail supports various file formats so you can convert images into different image file formats For detailed information about supported file formats please consult the Supported File Formats section Scan to E mail supports the following e mail programs Mail Powervail x x 4 Entourage x 2001 x z Computer Below is some additional information on AOL support taken from NewSoft s Inc Support web site URL http www newsoftinc com Q Can Scan to E mail support AOL MSN mail A Smart Panel does not support web based mail You need to use a MAPI compliant e mail programs to send a new e mail in Scan to E mail Please refer to the supported e mail programs lt ESP25 Win 0027 htm gt Page 2 of 3 Q Which E mail program is supported with Scan to E mail A For Windows Outlook Express 4 5 5 0 6 MS Outlook 98 2000 2002 CC Mail 6 0 8 0 Po
11. on for the list of changes included in the new driver Driver Improvements Enables Epson Scan to start when the Scan button is pushed Enables Epson Scan to start even if the volume name Hard Disk on the desktop is only 2 bytes 2 characters in length Eliminates the error Epson scan cannot be started which occurs when the USB cable is disconnected while Epson scan is loading Corrects lock up issues when using the Zoom tool in Epson Scan Corrects functionality issues and mouse cursor lock ups when using the Histogram Adjustment Tone Correction and Image Adjustment tools or when clicking on each tool s Title bar Prevents Epson Scan from unexpectedly quitting when scanning two or more times from PhotoShop with a Perfection 1250 scanner Prevents Epson Scan from locking up when scanning from a Perfection 3200 scanner with a Firewire connection Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable from a Perfection 3200 scanner while Epson Scan is open Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or 1260 scanner Enables Epson Scan to launch properly when scanning from an Expression 1680 or 1640XL with a Firewire connection Page 1 of 1 Limitations of new driver Action This driver does not support Fast User Switching in OS 10 3 This feature must be turned off before using Epson Scan You may receive an error Epson Scan cannot be started when
12. site Use this URL to find the download page http www microsoft com downloads In the Keywords field enter Q329623 and click Go You will see the following download page Issue with DirectX May Cause DVD Players To Not Work Do not be confused by the page title This is the correct link and patch Select the same language that you will use for installing Smart Panel and click Download Open the patch file and follow the onscreen instructions to install the patch Restart the computer 6 Insert the product installation CD and reinstall all programs Reconnect the scanner You will now be able to successfully launch and use Smart Panel Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 05 08 2003 Originator TC PSB 2003 05 003 Authorization p Reference N A Total Pages 1 Product s Perfection 610 640 1240U 1640SU 1250 1650 1260 1660 2400 2450 Stylus CX3200 and Stylus CX5200 Subject Epson TWAIN v 5 75A for Apple Macintosh OS X 10 2 and Image Capture This bulletin was created to inform you of an issue that can occur when using the Epson TWAIN driver v 5 75A in Apple s Image Capture utility on a Macintosh computer running OS X v 10 2 to v 10 2 4 Reason After completing a scan with the Epson TWAIN driver Image Capture may suddenly crash The problem appears to be isolated to Image Capture and does NOT occur in Adobe Photoshop 7 Photoshop Elements 2 0 or other TWAIN compliant applications Note Image Capture
13. son11002 sea hqx Business Card patch for Smart Panel 3 0xA Download epson10974 sea hqx Smart Panel 3 0xA patch Download epson10972 sea hqx Smart Panel 3 10A patch for Stylus CX6400 and Photo RX500 only Download epson10973 sea hqx Important Note The patches have been tested to work on Mac OS 10 3 and 10 3 1 Mac OS 10 3 2 was released after these patches were posted so they only support OS 10 3 and 10 3 1 If you continue to have functionality issues after installing the patches make sure you have installed the latest Epson Scan Twain drivers Check the Epson website for the most current versions Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 2 2 2004 Originator RY PSB PSB 2004 02 004 Authorization 9 DS Reference TE03 389 Rev A Total Pages 2 Product s Expression 1600 1680 1640XL Series Scanners Perfection Subject 610 640 1200 1240 1250 1260 1640 1650 1660 1670 2400 2450 31 70 3200 Series Scanners Stylus CX5200 CX3200 CX5400 All in One Products EPSON Scan TWAIN Ver 1 28 for Mac OS 10 2 to 10 3 This bulletin was created to inform you of an updated Epson Scan Twain Driver 1 28A for the following models Perfection 610 640 1200 1240 1250 1260 1640 1650 1660 1670 2400 2450 31 70 3200 series scanners Stylus CX3200 CX5200 CX5400 multi function devices Expression 1600 1680 1640XL series scanners Reason The new Epson Scan driver improves functionality when scanning in Mac OS 10 3 See the next secti
14. stPet 2 0 Netscape Messenger 4 7 Note Smart Panel supports MAPI compliant e mail programs For Macintosh Outlook Express 4 5 5 0 Eudora Mail Lite 3 1 Eudora Mail 5 1 PowerMail 3 x Ouick Mail 2 3 6 PostPet 2 0 Page 3 of 3 EPSON PRODUCT SUPPORT BULLETIN Date 1 10 2003 Originator PH PSB PSB 2003 01 001 Authorization _ Reference TE02 442 Total Pages 1 Product s Stylus C80 C82 CX5200 Stylus Photo 960 2200 Subject Maintenance request message This bulletin was created to inform you of the maintenance request message When the following message appears the waste ink pads inside the printer are full and need to be replaced You should take the unit to your local servicer to do the replacement FN Service required Pats inside your printer at the end of their service life Contact your dealer for redacerrert z gt me a pod Thabi oa ee eee ID paper ee ee Lact pope pruned emim Parts inside your printer at the end of their service life Contact your dealer for replacement Technical Super For information on finding your nearest authorized servicer contact Epson at 1 800 922 8911 or go to WWW EPSON COM Page 1 of 1
15. ter size piece of paper then the portion of the scanner s document mat that is showing will be included as part of your copy Some bright white papers can cause a noticeable contrast between the document and the document mat As a result the Copy utility may recognize the exposed document mat as a having a light blue color In this case you may still see a light blue background on your printout where the document mat was showing Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 02 10 2003 Originator TC PSB PSB 2003 02 001 Authorization y Reference N A Total Pages 3 Product s Perfection 1260 1660 2400 3200 Series Stylus CX3200 5200 Subject Scan to Email Supported Applications for EPSON Smart Panel v 2 5A 2 6A Description of issue This bulletin was created to inform users of a typographical error in the table of supported e mail applications in the Scan to E mail utility for Epson s Smart Panel 2 5A and 2 6A Smart Panel 2 5A supports the Perfection 1260 1660 2400 3200 series scanners Smart Panel 2 6A supports the Stylus CX3200 5200 The table can be found by clicking the Help file icon on Smart Panel s main user interface screen According to the Table of supported e mail applications in the Scan to E mail Help file AOL appears to be a supported application However this program is NOT supported Customers will find that they can t get AOL to register as a valid Scan to E mail application Reason The listi
16. ve you are unable to select a file type in the File Format field in the Save File Assistant window Copy Center utility Error during launch This application has unexpectedly quit Copy to Fax available on All in One products Error during launch This application has unexpectedly quit Edit Text Epson Scan may hang when scanning from Full Auto Mode View and Create 3 10A no known issues Scan to Application Error during launch Epson Scan cannot be started Program may also hang when trying to open a scanned image in the View Images Assistant window Page 1 of 2 e Scan to Email Error during launch Epson Scan cannot be started Program may also hang when trying to open a scanned image in the View Images Assistant window e Business Card 3 0xA Error when attempting to scan The application has unexpectedly quit e Epson Photo Site Error during launch Epson Scan cannot be started Program may also hang when trying to open a scanned image in the View Images Assistant window Resolution Epson has released patches that fix the issues listed above The patch files are available for download from the Epson website Action Go to www epson com Click on Drivers and Downloads Select your product model On the Downloads page select the patch files Follow the on screen prompts to install the files The names of the patch files are as follows Copy Center utility patch for Smart Panel 3 0xA and 3 10A Download ep
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