Epson Printer TM-H5000II User's Manual
Contents
1. 10 to 90 RH 10 to 90 RH except for paper Reference Information 4 11 Appendix A Dip Switch and Paper Near End Settings Although the factory settings are best for almost all uses if you have special requirements you can change the DIP switch or paper near end settings Setting the DIP Switches DIP switch functions Your printer has two sets of DIP switches The functions of the switches are shown in the following tables Serial interface specification Set 1 SW Function ON OFF 1 1 Data receive emor Ignored Prints 1 2 Receive buffercapacity 45bytes 4K bytes 1 3 Handshaking XO N XO FF DTR DSR 1 4 Data word length 7 bits 8 bits 1 5 Parity check Enabled Disabled 1 6 Parity selection Even Odd 1 7 m Transmission speed See the table below Dip Switch and Paper Near End Settings A 1 Transmission Speed Transmission Speed BPS bits persecond 1 7 1 8 2400 ON ON 4800 OFF ON 9600 ON OFF 19200 OFF OFF Set 2 SW Function ON OFF 2 1 Ha ndshaking PUSY Receive buffer full om ine or condition receive buffer full Customer display 2 2 DM D connection Connected Not connected 2 3 t Selects print density Referto table below 2 4 2 5 Reserved do not change settings 2 6 Fixed to OFF 2 7 F pin 6 reset signal Enabled Disa bled 2 8 I F pin 25 reset signal Enabled Disa bled Print Den2. HHH p p Directive 90 384 EEC EN45501 1992 iv Class B EMI and Safety Standards Applied The following standards are applied only to the printers that are so labeled EMC is tested using the EPSON PS 170 power supply Europe CE marking EN55022 EN50082 1 EN45501 Safety Standard T V North America EMI FCC Class A Safety standards UL 1950 2TH D3 C UL Japan EMI VCCI Class 1 China the People s Republic of China Safety standards GB4943 1995 Oceania EMI AS NZS 3548 class B About This Manual Setting Up and Using 4 Chapter 1 contains information on unpacking the printer setting it up setting the DIP switches and adjusting the paper near end sensor T Chapter 2 contains information on using the printer D Chapter 3 contains troubleshooting information Reference AI Chapter 4 contains specifications 4 Appendix A tells how to change the DIP switch and paper near end settings and Appendix B lists the EPSON Sales Subsidiaries and their addresses Warnings Cautions and Notes NWARNING Warnings must be followed carefully to avoid serious bodily injury NCAUTION Cautions must be observed to avoid minor injury to yourself or damage to your equipment Note Notes have important information and useful tips on the operation of your printer vi Introduction Features The TM H5000II and TM H5000IIP are high quality POS printers that can print on slip a
3. 9 Load the cleaning sheet like a standard check If you are using the adhesive cleaning sheet insert the printed adhesive side up IN CAUTION Be sure the printed adhesive side is up and the sheet is inserted in the right direction 10 When the sheet is ejected press the RELEASE button and remove the sheet from the printer N CAUTION Do not use a cleaning sheet more than once Command mode 1 Send the FS scleaning command to the printer 2 Perform steps 8 to 10 as described in self mode Hexadecimal Dump This feature allows experienced users to see exactly what data is coming to the printer This can be useful in finding software problems When you turn on the hex dump function the printer prints all commands and other data in hexadecimal format along with a guide section to help you find specific commands To use the hex dump feature follow these steps 1 After you make sure that the printer is off open the cover 2 Hold down the FEED button while you turn on the printer 3 Close the cover 3 10 Troubleshooting 4 Run any software program that sends data to the printer The printer prints Hexadecimal Dump and then all the codes it receives in a two column format The first column contains the hexadecimal codes and the second column gives the ASCH characters that correspond to the codes Hexadecimal Dump 1B 21 00 1B 26 02 40 40 amp 1B 25 01 1B 63 34 00 1B 96 c4 41 42 43 44
4. Be sure that the slip is flat without curls folds and wrinkles 1 Send appropriate control commands from the computer to print on slip paper Using the Printer 2 3 2 When the SLIP light blinks insert the slip paper into the slip paper inlet using the right edge of the slip paper inlet as a guide Follow steps and in the illustration Note There is a label on the document table to assist you how to insert slip paper 3 Make sure you insert the slip paper into the inlet as far as it will go 4 When the slip sheet is detected by the sensor the SLIP light is changed from blinking to on and the paper is automatically drawn into the printer and printing begins Note After the slip is detected the printer moves the slip back and forth to detect the position of the top edge of the slip If the setting position of the slip is not correct the printer takes a few seconds to detect the position of the top edge of the slip 5 After printing when the SLIP light is off remove the slip Note An optional front extension table WT 5000 is available for users who need it to enable handwriting on paper or other uses 2 4 Using the Printer Using the MICR Reader Option If your printer has the factory installed optional Magnetic Ink Character Recognition MICR reader that enables the printer to read and process MICR characters on personal checks read this section Reading MICR characters on personal checks
5. To use the MICR function with personal checks follow the steps below IN CAUTION Do not insert checks with staples in them This may cause paper jams MICR reading errors and damage to the MICR head Note Be sure that the checks are flat without curls folds or wrinkles 1 Waituntil the computer sends the FS a 0 command to the printer causing it to enter the MICR mode The SLIP light blinks Using the Printer 2 5 2 Turn the check over so that it is face down with the MICR characters on the right hand side The MICR characters must be next to the right edge of the paper inlet 3 Insert the check straight into the paper inlet using the right edge of the paper inlet as a guide 4 Insert the check as far as it will go The printer will detect the check and start drawing it in 5 When the printer starts drawing it in let go of the check immediately The SUP light quits blinking but stays on 6 When printing and MICR reading are finished the printer ejects the check and the SLIP light starts blinking again 7 Remove the check by pulling it straight up do not pull it at an angle The SLIP light goes off See Chapter 3 to find out how to clean the MICR mechanism 2 6 Using the Printer Chapter 3 Troubleshooting Troubleshooting This chapter gives solutions to some printer problems you may have General problems The lights on the control panel do not come on Make sure that the power supply
6. 0023 to 0059 0 04 to 0 07 mm 0015 to 0028 Approximately 0 035 mm 0014 0 30 mm 0118 or less for any combination from a single original to an original 3 copies 0 36 mm 0141 or less for any combination from a single original to an original 4 copies Pressure sensitive paper 5 sheets maximum original 4 copies at 20 to 45 C 68 to 113 F 0 06 to 0 15 mm 0023 to 0059 0 06 to 0 075 mm 0023 to 003 0 24 mm 0094 or less original to original 3 copies 0 30 mm 0118 or less original 4 copies When using multi ply paper that consists of an original and three or four copies be sure to print with a 9 x 9 font If a 7 x 9 font is used some characters on some of the copies may not be readable 4 6 Reference Information Notes on slip paper U The slip paper must be flat without curls or wrinkles especially at the top edges Otherwise the paper may rub against the ribbon and become dirty Q There must be no glue on the bottom edge Choose slip paper carefully since paper feeding and insertion are affected by gluing conditions such as glue quality method and length and glue location see the illustration below Be especially careful when slip paper is wide and has glue on the left edge since it may not feed in a straight line OKto use Do not use Use carefully OK to use Paper feed direction Glued mc U Since the BOF sensor uses a photo detector do not use paper
7. 39 2244 0750 No 1 Raffles Place 26 00 OUB Centre Singapore 0104 Tel 5 530477 Fax 5 5338119 EPSON Sales Subsidiaries B 1 EPSON HONG KONG LIMITED EPSON TAIWAN TECHNOLOGY amp TRADING LTD SEIKO EPSON CORP KOREA OFFICE EPSON AUSTRALIA PTY LTD EPSON HANBAICO LTD TOKYO OFFICE OSAKA OFFICE B 2 EPSON Sales Subsidiaries 25 E Harbor Centre 25 Harbor Road Wanchai Hong Kong Tel 852 2 585 4663 Fax 852 2 827 4346 10f No 287 Nanking E Road Sec 3 Taipei Taiwan R O C Tel 886 0 2 717 7360 Fax 886 0 2 718 9366 10F KIL 63 Building 60 Yoido Dong Youngedungpo Ku Seoul Korea Tel 82 0 2 784 6027 Fax 82 0 2 769 1049 70 Gibbes Street Chatswood NSW 2067 Australia Tel 61 0 2 415 9000 Fax 61 0 2 417 0077 3F Building Kawaguchi Fuda Chofu Shi Tokyo 182 Japan Tel 0424 99 7829 Fax 0424 99 7834 13F Shin Osaka Daiichi Seimei Bldg 5 24 3 Chome Miyahara Yodogawa ku Osaka 532 Japan Tel 06 350 4964 Fax 06 350 4968
8. Be sure to note the correct direction that the paper comes off the roll Setting Up the Printer 1 11 6 Pullouta small amount of paper as shown Then close the cover 1 12 Setting Up the Printer Installing the Ribbon Cassette Use the EPSON ERC 31 P ribbon cassette for your printer Note the label inside this section that can assist you in replacing the ribbon N CAUTION Never turn the ribbon knob in the opposite direction of the arrow marked on the cassette otherwise the ribbon cassette may be damaged 1 Be sure the printer is not receiving data when you replace a ribbon cassette otherwise data may be lost 2 Turnon the printer and open the front cover by pulling up on the tab on the left side of the cover 3 Make sure that the print head is on the right side Setting Up the Printer 1 13 4 If you are replacing a used ribbon grasp the end of the tab and remove it from the printer See the illustration in step 5 for the location of the tab 5 Turn the ribbon knob two or three times in the direction of the arrow to take up any slack in the ribbon 6 Insert the ribbon cassette in the printer and rotate the cassette s knob two or three more times This is necessary to place the ribbon in the correct position Make sure that the ribbon is installed below the print head without wrinkles or creases See on the label for an illustration of where the ribbon should
9. Printing speed High speed mode Printing speed Low power consumption mode Printing speed Ladder bar code printing mode Note Thermal line printing 180 dpi x 180 dpi the number of dots per 25 4 mm 1 Unidirectional with friction feed 72 mm 2 83 512 dot positions 42 Font A default 56 Font B 0 28 mm 01 2 dots Font A default 0 28 mm 01 2 dots Font B Programmable by control command 28 4 lines second maximum 4 23 mm 1 6 feed at 24V 28 C density level 2 120 mm second maximum approximately 4 72 second Speeds are switched automatically depending on the voltage applied to the printer and the head temperature of the printer Approximately 16 5 lines second 4 23 mm 1 6 feed Approximately 70 mm second approximately 2 76 second Approximately 42 mm second approximately 1 7 second Printing speed may be slower depending on the data transmission speed and the combination of control commands 4 2 Reference Information Paper feeding speed Approximately 120 mm second approximately 4 72 second continuous feeding Line spacing default 4 23 mm 1 6 Programmable by control command Number of characters Alphanumeric characters 95 International characters 32 Extended graphics 128 x 7 pages including one space page Character structure Font A 12 x24 including 2 dot spacing in horizontal Font B 9x17 including
10. the cutter cover r J j Ribbon installation see 4 TELE TURN KNOB EM label inside UNTIL YOU SEE fro ntcover TRIANGLE IN OPENING Label inside paper Label inside roll cover cutter section N CAUTION Caution labels for drawer kick out and display module connectors Quick Reference This Quick Reference will direct you to key areas of this Operator s Manual For a complete listing of topics see the Contents Printer Parts and Labels inside front cover Ordering Paper and Ribbons page viii Where to order paper and ribbons Setting Up the Printer page 1 1 How to set up the printer Installing and Replacing Paper page 1 10 How to load or change the roll paper Validating and Verifying Checks page 2 5 How to validate and verify checks using the optional Magnetic Ink Character Recognition MICR Reader Solving Problems page 3 1 How to correct problems All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation No patent liability is assumed with respect to the use of the information contained herein While every precaution has been taken in the preparation of this book Seiko Epson Corporation assumes no responsibility for errors or omissions Neither is any liability assumed
11. 45 46 47 48 ABCDEFGH 4 A period is printed for each code that has no ASCII equivalent 4 During the hex dump all commands except DLE EOT and DLE ENQ are disabled 5 Open the cover to set the printer off line so that it will print the last line 6 Close the cover and turn off the printer or reset it to turn off the hex dump mode Troubleshooting 3 11 Chapter 4 Reference Information Printing Specifications Slip Paper Printing method Serial impact dot matrix Head wire 9 pin vertical line 0 353 mm 1 72 inch configuration wire pitch Head wire diameter 0 29 mm 01 Printing direction Bidirectional minimum distance printing Number of characters Alphanumeric characters 95 International characters 32 Extended graphics 128 x 10 pages including space page Character structure Font A 9 x9 3 dot spacing in half dot units Font B 7 x9 2 dot spacing in half dot units Larger spacing can be set by using ESC SP Character size and printing speed Character t Charactersper edi er Characters second Characters Character size perinch caniage perline widthxheight ee vertical halfdots moving speed 1 6 x 3 1mm 9x9 3 dots 12 5 233 66 06 x 12 1 3 x 3 1 mm 7x9 2 dots 16 7 311 88 05 x 12 Reference Information 4 1 Receipt Paper Printing method Dot density Printing direction Printing width Characters per line Character spacing
12. 69 4 4 Reference Information Paper Specifications Paper roll single ply Slip paper Ambient temperature and copy capability Size Maximum outside diameter Paper roll spool diameter Take up paper roll width Paper type Total thickness Size W xL Width 79 5 mm 0 5 mm 3 13 0 02 83 mm 3 27 Inside 12 mm 0 47 Outside 18 mm 0 71 Paper must not be pasted to the paper roll spool 0 5 80 f3mm 3 15 9 Normal paper Carbon copy paper Pressure sensitive paper 0 09 to 0 36 mm 0035 to 0141 70 mm x70 mm to 210 mm x 297 mm A4 2 76 x 2 76 to 8 27 x 11 69 Copy capability is greatly influenced by the ambient temperature so printing must be performed under the conditions described in the table below Relationship between ambient temperature and number of copies Number of copies Original 4 copies Ambient temperature print mode Approx 20 to 45 C 68 to 113 F Original 1 to 3 copies 5 to 45 C 41 to 113 F Reference Information 4 5 Copy capability and paper thickness Backing paper Copy and original Carbon paper Total thickness Backing paper Copy and original Total thickness Note Normal paper single ply 0 09 to 0 2 mm 0035 to 0079 Carbon copy paper combination 5 sheets maximum original 4 copies at 20 to 45 C 68 to 113 F 0 06 to 0 15 mm
13. 8 Undefined Set 2 sw Function ON OFF Off line 2 1 Bi M bd BUSY nt u Receive buffer full 3 Reading data Reserved SA Do notchange settings REST 2 3 Selectsprint density Referto table below 2 4 2 5 Reserved 2 7 Do notchange settings lr d f VF pin 31 reset signal 2 8 Do notchange settings pred oon A 4 Dip Switch and Paper Near End Settings Print Density and Low power consumption mode selection Only for Receipt Print Density SW 2 3 SW2 4 Low power consumption mode ON ON 1 Light OFF OFF 2 ON OFF 3 Dark OFF ON Notes When pin 6 ofthe interface connectorisused forthe reset signal the printer is reset at MARK on the RS232 level When pin 25 ofthe interface connectoris used forthe reset signal the printer is reset at SPACE on the RS 232 level orat HIGH on the TTL level Changesin DIP switch settings excluding switch 2 8 interface reset signal are recognized only when the printer power istumed on or when the printer is reset by using the interface If the DIP switch setting is changed afterthe printer power is tumed on the change doesnot take effect until the printer is tumed on again oris reset If you tum on DIP switch 2 8 while the printeristumed on the printermay be reset depending on the signal state DIP switches should not be changed while the printer powerison If the print density is set to level 3 or 4 the printing will be at the low sp
14. Subsidiaries xii Chapter 1 Setting Up the Printer Unpacking Your printer box should include these items If any items are damaged or missing please contact your dealer for assistance Ribbon CERES Paperroll II GP Hexagonal Switch lock screws cover These screws are used only forthe serial interface They are not always included See the note on page 1 4 for information about the hexagonal lock screws Note When you lift the printer be sure to hold the bottom of the printer to prevent damage Setting Up the Printer 1 1 Removing the protective material 1 Open the printer by pulling up on the tab on the front cover Tab 3 Store the dampers with the other packing materials and use them when transporting your printer 1 2 Setting Up the Printer Connecting the Cables and Grounding the Printer You can connect up to five cables to the printer They all connect to the connector panel on the bottom of the printer which is shown below Grounding screw Powersupply Drawer kick out See note below Display module Interface Note There are caution labels beside the drawer kick out connector and the display module connector Depending on the interface installed the interface connector on your printer may look different from the one illustrated The display module connector of the printer can be used only for the serial inter
15. below Troubleshooting 3 7 Moistened cleaning sheet Use the following or an equivalent commercially available cleaning sheet PRESAT brand KIC CHECK READER CLEANING CARD Adhesive cleaning sheet A cleaning sheet is available from EPSON Part name Sheet roller cleaning A Part number 1038046 Insert sheet EPSON FEED ROLLER CLEANING SHEET This side up my t Hi cy E Don t remove Remove the tape MUSAGE Perform cleaning monthly Use when a read error occurs DIRECTIONS Insert like a STD check Do not use a cleaning sheet more than once Cleaning of the check reader head requires the use of a head cleaning sheet Don t remove N Me Product code 1038046 P uh MEINEN E yA Cleaning procedure You can perform cleaning either in self mode or command mode These modes are described below 3 8 Troubleshooting Self mode 1 2 Load paper roll into the printer Turn off the power Open the front cover Turn the power back on while holding down the RELEASE button Press the RELEASE button four times Close the front cover The printer prints the following message on receipt paper and the SLIP LED flashes xxx WAVEFORM TRANSMISSION MODE eer Please set check If you are using the adhesive cleaning sheet remove the tape as shown below Remove tape here N CAUTION Do not remove any other area of the paper besides the tape Troubleshooting 3 9
16. cables are correctly plugged into the printer the power unit and to the power outlet Make sure that power is supplied to the power outlet If the outlet is controlled by a switch or timer use another outlet Printing problems The paper roll section ERRORlight is on not blinking and nothing is printed If the PAPER OUTlight is on the paper roll is not installed or is at or near the end Install a new paper roll See Chapter 1 for instructions If the PAPER OUTlight is off make sure that the paper roll cover is properly closed Press the printer cover until the cover audibly clicks into place An ERROR light is blinking and the printer does not print First turn off the printer and check for a paper jam See the paper jam description on page 3 4 Troubleshooting 3 1 If there is no paper jam and the printer has been printing for quite a while the print head may be overheated If the print head is overheated the printer will resume printing when the head has cooled usually within two or three minutes If there is no paper jam and the print head is not overheated turn off the printer and turn it back on after about 10 seconds If the ERROR light is still flashing contact a qualified service person The ERROR light is off but nothing is printed Try to run the self test to check that the printer works properly See the self test instructions in Chapter 1 to run the self test If the self test does not work con
17. for damages resulting from the use of the information contained herein Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation EPSON is a registered trademark of Seiko Epson Corporation ESC POS is a registered trademark of Seiko Epson Corporation NOTICE The contents of this manual are subject to change without notice Copyright O 1997 by Seiko Epson Corporation Nagano Japan ii FCC CLASS A FCC Compliance Statement For American Users This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not ins
18. go If the ribbon is not installed correctly remove the cassette and repeat steps 5 and 6 above 1 14 Setting Up the Printer Using the Power Switch Cover N WARNING If an accident occurs when the power switch cover is attached unplug the power supply cord from the outlet immediately Continued usage may lead to fire or shock You can use the enclosed power switch cover to make sure that the power switch is not accidentally pressed If you want to use this cover install it as shown in the illustration below Self Test The self test lets you know if your printer is operating properly It checks the control circuits printer mechanisms print quality ROM version and DIP switch settings It also checks the MICR reader circuits if the printer is equipped with the optional MICR reader This test is independent of any other equipment or software You can run the self test with either paper roll or slip paper Running the self test with a paper roll 1 Make sure the printer is turned off and the printer covers are closed properly Setting Up the Printer 1 15 2 While holding down the FEED button turn on the printer using the switch on the front of the printer to begin the self test The self test prints the printer settings and then prints the following cuts the paper and pauses The PAPER OUTlight blinks Selftest printing Please pressthe PAPER FEED button 3 Press the FEED button to continue printing Th
19. name Sheet roller cleaning A Part code Epson 1038046 For cleaning the MICR head use the following cleaning sheet that is commercially available Supplier name PRESAT brand KIC Part name CHECK READER CLEANING CARD or equivalent Ordering Paper and Supplies Thermal paper can be ordered from the supplier in your area Specified Thermal Paper NTP080 80 In Japan Nakagawa Seisakujo 2 5 2 Nishiki Cho Warabi Shi Saitama Ken 335 Japan Tel 048 444 8211 Fax 048 443 6652 In U S A Nakagawa Mfg USA Inc 2305 Lincoln Avenue Hayward CA 94545 USA Introduction viii In Europe In Southeast Asia Tel 510 782 0197 Fax 510 782 7124 Nakagawa Mfg Europe GmbH Kr tzpoort 16 47804 Krefeld Germany Tel 02151 711051 Fax 02151 713293 N A K Mfg Malaysia SDN BHD Lot 19 11 Bersatu Industrial Complexs Jalan Satu Kaw Per Cheras Jaya Balakong Industrial Area 43200 Cheras Selangor Darul Ehsan Malaysia Tel 03 9047896 9047900 9047691 Fax 03 9047889 Other Qualified Suppliers for Thermal Paper The following suppliers sell thermal paper that may be used if desired Contact each company for information Original paper Original paper ix Introduction TF50KS E Nippon Paper Industry Co Ltd 1 121 Yuraku Cho Chiyoda Ku Tokyo 100 Japan Tel 03 3218 8000 Fax 03 3216 1375 PD 160R New Oji Paper Mfg Co Ltd 7 5 Ginza 4 Chome Chuo Ku Tokyo 104 Japan Tel 03 3563 480
20. not plugged into an electrical outlet Otherwise you may damage the power supply or the printer If the power supply s rated voltage and your outlet s voltage do not match contact your dealer for assistance Do not plug in the power cord Otherwise you may damage the power supply or the printer 1 Make sure that the printer s power switch is turned off and the power supply s power cord is unplugged from the electrical outlet 2 Check the label on the power supply to make sure that the voltage required by the power supply matches that of your electrical outlet 3 Plugin the power supply s cable as shown below Notice that the flat side of the plug faces down Note To remove the DC cable connector make sure that the power supply s power cord is unplugged then grasp the connector at the arrow and pull it straight out Setting Up the Printer 1 9 Installing or Replacing the Paper Roll Note Be sure to use paper rolls that meet the specifications Do not use paper rolls that have the paper glued to the core because the printer cannot detect the paper end correctly 1 Make sure that the printer is not receiving data otherwise data may be lost 2 Open the paper roll cover by pressing the cover open button If the cover open button will not open the cover see page 3 4 in Troubleshooting 3 Remove the used paper roll core if there is one 1 10 Setting Up the Printer 4 Insert the paper roll as shown 5
21. that has holes at the detector position or is translucent Reference Information 4 7 U Since the TOF sensor uses a reflective photo sensor and it detects from the back of slip paper do not use paper that has holes or dark portions with low reflection less than 40 reflection at the sensor position 31 8 gt lt Form stopper position MICR head 13 18 18 9 N TOF sensor 38 5 osiion a P 39 N 37 2 ia Center of the print head Slip feeding roller position V Vos reana Fe Slip side guide 21 9 Paper feed direction BOF sensor 3 6 All the numeric values are typical 15 24 Area where paper holes are prohibited and reflection rate for the back of paper should be 40 or more Paper holes and translucence prohibited area Paper feed direction Units mm All the numeric values are typical U Use thinner paper N30 or equivalent between the top and bottom sheets of multi ply paper If thick paper is used the copy capability is lowered 4 8 Reference Information Electrical Characteristics Supply voltage Current consumption at 24V except for drawer kick out driving 24 VDC 10 optional power supply EPSON PS 170 Ripple voltage a Operating Slip m Operating Receipt Low power consump tion mode only for receipt Standby 300mVpp or less only when the printer is used with the MICR re
22. 0 Fax 03 3563 1136 Original paper AF50KS E Jujo Thermal Oy Finland P O Box 92 FIN27501 Kauttua Finland Tel 38 3932900 Fax 38 3932419 Original paper P350 F380 Kanzaki Specialty Papers Inc 1500 Main Street Spring field MA 01115 U S A Tel 413 736 3216 Fax 413 734 5101 Ordering Ribbon Cassettes The TM H5000I series printer uses a long lasting ribbon cassette in the slip section To order ribbon cassettes contact your dealer or your local affiliate See Appendix B for a list of EPSON subsidiaries with their addresses and telephone numbers Introduction x Contents Quick Reference II e na ee He i Introduction ana ea uS a edet nen UOS vii Chapter 1 Setting Up the Printer Unpacking ire una er ne Seely joel Exe WERT COE WEE Suite 1 1 Removing the protective material 1 2 Connecting the Cables eese rer De aa 1 3 Installing or Replacing the Paper Roll 1 10 Installing the Ribbon Cassette 1 13 Using the Power Switch Cover 1 15 Self Test nun ee ase san Nenn 1 15 Running the self test with a paper roll 1 15 Running the self test with slip paper 1 16 Adjustments and Settings 1 17 Chapter 2 Using the Printer Operating the Control Panels
23. 2 dot spacing in horizontal Font A is the default Character size characters per line 4 Double width Standard Double height Double width Double height WxH CPL WxH CPL WxH CPL WxH CPL mm mm mm mm FontA 141x3 39 42 1 41 x 6 77 42 2 82 x 3 39 21 2 82 x 6 77 21 12 x24 06 x 13 06 x 27 11 x 13 11 x 27 FontB 0 99x 2 40 56 0 99 x 4 80 56 1 98 x 2 40 28 1 98 x 4 80 28 9x17 04 x 09 04 x 19 08 x 09 08 x 19 CPL Characters Per Line Space between characters is not included Characterscan be scaled up to 64timesas large asthe standard sizes Reference Information 4 3 Ribbon Specifications Type Exclusive cassette ribbon Ribbon cassette Partnumber ERC 31 P specifications Color P Purple Ribbon life P 7 000 000 characters when 1 character 18 dots MICR Reader Option The MICR reader is a factory installed option Available fonts E 13B CMC7 Reading method Magnetic bias Recognition rating 98 or more at 25 C 75 F Rating total checks number misread or not identified total checks x 100 Check paper tested is EPSON standard check paper Checks must be flat without curls folds or wrinkles The magnetic bias method is used for reading Paper type Normal check paper with thickness of 0 09 to 0 36 mm 0 0035 to 0 141 Size 70 mm x 70 mm to 210 mm x 297 mm A4 2 76 x 2 76 to 8 27 x 11
24. OB e f UNTIL YOU SEE TRIANGLE IN OPENING 5 Close the cutter cover 6 Open the paper roll cover 7 Remove the jammed paper Troubleshooting 3 5 Auto cutter problems The auto cutter is jammed If a foreign object such as a push pin or paper clip drops in the auto cutter and causes the auto cutter to lock up the printer enters an error state and begins the recovery operation automatically If the problem is not serious the auto cutter returns to its normal position without any intervention by the user If the auto cutter does not return to its normal position by itself follow the steps below to correct the problem 1 Pullthe cutter cover toward you so that you can rotate the cutter motor knob 3 6 Troubleshooting 2 Following the instructions on the label rotate the knob until the appears in the hole 3 Close the cutter cover Cleaning the Optional MICR Mechanism MICR cleaning when the printer is used with a MICR reader Use a moistened cleaning sheet for the MICR head Use an adhesive cleaning sheet for the MICR feed roller See the table below for cleaning frequency Partito clean Type of cleaning sheet Cleaning frequency MICR head Moistened cleaning sheet Every 6000 passesoronce a month MICR feed roller Adhesive cleaning sheet Every 6000 passesoronce a month Q Note If you encounter frequent MICR reading errors use one of the two methods described
25. TM H5000 Il series Operator s Manual Using this online operator s guide The words onthe left side of this screen are bookmarks for allt he topics inthis guide Usethescroll bar next to the bookmarks to find any topic you want Click a bookmark to inst ant ly jump to its topic If you wish youcan increase the size of the bookmark area by dragging the dividing bar to the right Usethescrollbar onthe right side of this screen to move through thetext Usethe zoom tools to magnify or reduce t he page display Fr Click the Find button if you want to search for a particular term However using t he bookmarks is usually quicker Complet e online document ation for Acrobat Reader is locat ed in the Help directory for Acrobat Reader Return to main menu hybrid printer TM H5000ll series Operators Manual MICR Option Included 400826500 Printed in Japan Printer Parts and Labels Paperrollcover Auto cuttercover Paperroll controlpanel Slip paper control panel On Off switch Caution Labels AN CAUTION Thermal head and printer head are hot N ATTENTION La t te thermique et la t te d imprimante sont chaudes N VORSICHT Der Thermalkopf und der Druckerkopf sind hei N CAUTION Caution labels for drawer kick out and display module connectors Instruction Labels E a E 5 z z 5 f Label affixed on t table ifthis cover cannot mM be opened open the documen
26. ader Mean approximately 1 9A character font A a N all columns printing Peak approximately 8 0A 20 msec When the print platen is released 2 0A 200 msec Mean approximately 1 7A character font A a N all columns printing Peak Approximately 7 7A Mean approximately 1 2A character font A a N all columns printing Peak Approximately 6 2A Mean approximately 0 3A Reference Information 4 9 Reliability Slip Life when printing alphanumeric characters MTBF MCBF 4 10 Reference Information Mechanism Print head MICR reader mechanism only when the printer is used with the MICR reader End of life is defined to have reached the end of its life when it reaches the beginning of the Wearout Period 180 000 hours Failure is defined as Random Failure occurring at the time of the Random Failure Period 29 000 000 lines This is an average failure interval based on failures relating to wearout and random failures up to the life of 12 million lines 12 000 000 lines 200 million characters when printing with font B 240 000 passes Receipt Life Mechanism 15 000 000 lines Thermal head 100 million pulses 100 km Auto cutter 1 500 000 cuts MTBF 180 000 hours MCBF 37 000 000 lines Environmental Conditions Temperature Operating Storage Humidity Operating Storage 5 to 45 C 41 to 113 F 10 to 50 C 14 to 122 F except for paper
27. cohol solvent ethanol methanol or IPA Radiation plate Head Thermal element The slip section printout is faint The ribbon may be worn out Replace the ribbon cassette as described in Chapter 1 Troubleshooting 3 3 A line of dots is missing in the printout The print head may be damaged Stop printing and contact your dealer or a qualified service person Paper handling problems Paper is jammed inside the printer IN CAUTIONS Do not touch the print head because it can be very hot after printing continuously for a long time Do not move the print head carriage for the slip section To clear a paper jam follow the steps below 1 Turn the printer off and open the appropriate printer cover either front or paper roll 2 Ifthe paper is jammed in the paper roll section press the cover open button to open the cover Then remove the jammed paper and put the roll back in the printer and close the cover If the paper is jammed in the slip section open the front cover and remove the jammed paper 3 4 Troubleshooting 3 If paper is caught in the automatic cutter in the receipt section and the paper roll cover cannot be opened open the cutter cover as shown below 4 Thenturn the knob until you see V in the opening as shown in the illustration below This returns the cutter blade to the normal position Also notice that there is a label near the cutter to assist you ADJUSTMENT G TURN KN
28. e printer prints a pattern using the built in character set 4 The self test automatically ends and cuts the paper after printing the following completed The printer is ready to receive data as soon as it completes the self test Note If you want to pause the self test manually press the FEED button Press the FEED button again to continue the self test Running the self test with slip paper 1 Make sure the printer is turned off and the printer cover is closed properly 2 While holding down the REVERSE button turn on the printer to begin the self test The SLIP light blinks 3 Feed a sheet of slip paper into the printer The printer loads the paper automatically prints the printer settings and then ejects the paper 1 16 Setting Up the Printer 4 Remove the paper from the printer and feed another sheet of slip paper into the printer to print characters from the character table Continue to feed slip paper into the printer until the self test prints the following c ompleted The printer is ready to receive data as soon as it completes the self test Note If you want to pause the self test manually press the REVERSE button Press the REVERSE button again to continue the self test Adjustments and Settings The TM H5000II H5000IIP is set up at the factory to be appropriate for almost all users It does however offer some settings for users with special requirements It has DIP swi
29. eed In a low power consumption printing speed is fixed to 70 mm sec Dip Switch and Paper Near End Settings A 5 Changing the DIP switch settings If you need to change settings follow the steps below to make your changes N CAUTION Turn off the printer while removing the DIP switch cover to prevent an electric short which can damage the printer 1 Make sure the printer is turned off 2 Remove the screw from the DIP switch cover Then take off the DIP switch cover as shown in the illustration below EN DSw1 DSW2 kui ATT 3 Set the switches using a pointed tool such as tweezers or a small screwdriver 4 Replace the DIP switch cover Then secure it with the screw The new settings take effect when you turn on the printer A 6 Dip Switch and Paper Near End Settings Adjusting the Paper Near End Sensor The paper near end sensor detects when paper is almost gone by measuring the diameter of the paper roll The sensor has two settings Because of variations in paper roll cores it is not possible for the sensor to measure exactly the length of paper left on the roll when the sensor is triggered Of the two settings the factory setting lower leaves the least amount of paper on the roll when the sensor is triggered If you want more paper left change the setting as described below Note The factory setting is based on a paper roll core with an outside diameter of 18mm and an inside diameter
30. es hs erh en ah 2 1 Paper Roll Control Panel 2 1 Slip Control Panel sis 5 esee x E i rt 2 1 Indicator lights 2E VE Ie Ter Var aeg Ee er 2 2 Slip Paper Handling 22 2A 22 0 nen 2 3 Using the MICR Reader Option 2 5 Reading MICR characters on personal checks 2 5 Chapter 3 Troubleshooting Troubleshooting 2 4 2 in EU D Cep OPERAR AM EUR 3 1 General problems sies dal et RR ae EA 3 1 Printing problems nen asien en ees 3 1 Cleaning the paper roll print head 3 3 Paper handling problems ssssssseee WA 3 4 Auto c tter ProblemS a te Ame da SAG hen ans 3 6 Cleaning the Optional MICR Mechanism 3 7 Hexadecimal Dump 5 4e E hee ee quw nex exi i REESE 3 10 xi Chapter 4 Reference Information Printing Specifications isses Slip Papetu ecce wees ad Seep tae Ak aes iain na Receipt Paper eise e E bos EOD OPES ANS te Ribbon Specifications s acres spose senstie a EE EE a MICR Reader Option PaperiSpecificatiohis es earo Pia p EI e ER ehe Electrical Characteristics Reliability i2 ient Deine er nts Environmental Conditions Appendix A DIP Switch and Paper Near End Settings Appendix B EPSON Sales
31. face Before connecting any of the cables make sure that both the printer and the computer are turned off Connecting the computer You need an appropriate interface cable 1 Plug the cable connector securely into the printer s interface connector Setting Up the Printer 1 3 2 Tighten the screws on both sides of the cable connector Note Your printer has inch type hexagonal lock screws installed If your interface cable requires millimeter type screws replace the inch type screws with the enclosed millimeter type screws using a hex screwdriver 5 mm Inch screw Millimeter screw 3 Attach the other end of the cable to the computer 1 4 Setting Up the Printer Connecting the Drawer WARNING Use a drawer that matches the printer specification Using an improper drawer may damage the drawer as well as the printer N CAUTION Do not connect a telephone line to the drawer kick out connector otherwise the printer and the telephone line may be damaged Plug the drawer cable into the drawer kick out connector on the bottom of the printer next to the power supply connector Setting Up the Printer 1 5 Anschlie en der Lade N WARNUNG Eine f r den Drucker geeignete Lade verwenden Bei Verwendung einer falschen Lade kann diese oder der Drucker besch digt werden N ACHTUNG Kein Telefonkabel an die Schnappsteckerbuchse anschlie en da sonst der Drucker und die Telefonkabel besch digt werden
32. k nnen Das Kabel der Lade an die Schnappsteckerbuchse unten am Drucker neben dem Net zanschlu anschlie en 1 6 Setting Up the Printer Connecting the Display Module The display module connector of the printer can be used only for the serial interface Plug the cable connector provided with the direct connection display module securely into the printer s display module connector until it clicks IN CAUTION Be sure not to connect this cable to the drawer kick out connector which is to the left of the power supply connector Do not connect a telephone line to the display connector If you do the printer and the telephone line may be damaged Notes To remove the cable squeeze the connector and pull it out Grounding the Printer You need a ground wire to ground your printer Make sure that the wire is AWG 18 or equivalent 1 Make sure that the printer is turned off Setting Up the Printer 1 7 2 Connect the ground wire to the printer using the FG screw on the bottom of the printer as shown Connecting the Power Supply Use the optional EPSON PS 170 or equivalent power supply for your printer N WARNING Make sure that you use the EPSON PS 170 power supply or equivalent Using an incorrect power supply may cause fire or electrical shock 1 8 Setting Up the Printer IN CAUTIONS When connecting or disconnecting the power supply from the printer make sure that the power supply is
33. nd receipt paper paper roll The printers have the following features Slip Section 4 Wide slip paper capability maximum characters per line 88 with 7 x 9 font D Copy printing is possible 4 High throughput using bidirectional minimum distance printing I Optional Magnetic Ink Character Recognition MICR reader that enables the printer to perform consecutive reading and processing of MICR characters and printing endorsements Receipt Section A High speed printing with collective printing DO The standard auto cutter provides easy user operation A Ladder bar code printing is possible by using a bar code command D New paper handling enables easy paper roll loading Both Receipt and Slip I Standard EPSON customer display series connector DM D102 012 DM D203 012 Available only for the serial interface model A Selectable receive buffer size 45 bytes or 4K bytes I Command protocol based on the ECS POS standard 4 Automatic Status Back ASB function that automatically transmits changes in the printer status 4 Available non volatile bit image buffer size 384K bytes vii Introduction d Uo O D L Options and Accessories Direct connection display modules DM D102 012 and DM D203 012 Available only for the serial interface model EPSON power supply unit PS 170 EPSON ribbon cassette ERC 31 P ERC 31 B Front extension table WT 5000 MICR feed roller cleaning sheet adhesive type Part
34. o advance slip paper one line You can also hold down this button to feed slip paper continuously REVERSE When the printer is in the slip mode the SLIP light is on or blinking press the REVERSE button once to reverse slip paper one line You can also hold down this button to reverse slip paper continuously RELEASE When the printer is in the slip mode the SLIP light is on or blinking press this button to release slip paper Indicator lights The control panel lights provide information on printer conditions Paper roll panel lights POWER The POWER light is on whenever the printer is on ERROR This indicates an error in the paper roll section of the printer See Chapter 3 for information on what to do when this light comes on PAPER OUT This light indicates either the end or the near end of the paper roll Install a new paper roll and the printer will continue printing 2 2 Using the Printer Slip panel lights POWER The POWER light is on when the printer is on ERROR This indicates an error in the slip section of the printer See Chapter 3 for information on what to do when this light comes on RELEASE This light indicates that platen and paper feed roller are released so that slip paper can be inserted SLIP This light indicates that the printer is in the slip mode Slip Paper Handling Notes Use only slip paper that matches the printer s specifications See Paper Specifications in Chapter 4
35. of 12mm If you use a paper roll with a core with an outside diameter of more than 18mm it is better to change to the upper setting as described below 1 Open the paper roll cover and remove the paper roll 2 Loosen the adjusting screw and move the tab up to the upper setting 3 Tighten the adjusting screw and check to be sure that the detecting lever moves freely 4 Replace the paper roll Dip Switch and Paper Near End Settings A 7 Appendix B EPSON Sales Subsidiaries EPSON AMERICA INC OEM DW EPSON EUROPE B V EPSON Deutschland GmbH EPSON U K LIMITED EPSON FRANCE S A EPSON IBERICA S A EPSON ITALIA S P A EPSON SINGAPORE PTE LTD 20770 Madrona Ave Torrance CA 90559 2842 U S A Tel 1 310 787 6300 Fax 1 310 782 5350 Prof J H Bavincklaan 5 1183 AT Amstelveen The Netherlands Tel 31 0 20 5475 251 Fax 31 0 20 6454 315 Z lpicher Strasse 6 40549 D sseldorf 11 Germany Tel 49 0 211 5603152 Fax 49 0 211 5603319 Campus 100 Maylands Ave Hemel Hempstead Herts HP2 7TJ United Kingdom Tel 44 1 0 442 61144 Fax 44 1 0 442 227 244 68 Bis Rue Marjolin B P 320 92305 Levallois Perret Cedex France Tel 33 0 1 40 87 38 62 Fax 33 0 1 47 37 15 10 Avda de Roma 18 26 08290 Cerdanyola del Vall s Barcelona Spain Tel 34 9 3 582 2500 Fax 34 9 3 582 1555 V le F Ili Casiraghi 427 20099 Sesto Si Giovanni Milan Italy Tel 39 226 2331 Fax
36. sity and Low Power consumption mode selection Only for Receit Print Density SW 2 3 SW2 4 Low power consumption mode ON ON 1 Light OFF OFF 2 4 ON OFF 3 Dark OFF ON A 2 Dip Switch and Paper Near End Settings Notes e When pin 6 of the interface connectorisused forthe reset signal the printer is reset at MARK on the RS 232 level When pin 25 ofthe interface connectorisused forthe reset signal the printer is reset at SPACE on the RS 232 level or at HIGH on the TIL level Changesin DIP switch settings excluding switches 2 7 and 2 8 interface reset signals are recognized only when the printer power istumed on orwhen the printer is reset by using the interface If the DIP switch setting is changed after the printer poweristumed on the change doesnottake effect until the printer istumed on again orisreset e Ifyou tum on DIP switch 2 7 or2 8 while the printeristumed on the printer may be reset depending on the signal state DIP switches should not be changed while the printer powerison e If the print density is set to level 3 or 4 the printing will be at the low speed Ina low powerconsumption printing speed isfixed to 70 mm sec Dip Switch and Paper Near End Settings A 3 Parallel interface specification Set 1 sw Function ON OFF 1 1 Auto line feed Alwaysenabled Alwaysdisabled 1 2 Receive buffercapacity 45 bytes 4K bytes 1 3 1
37. tact your dealer or a qualified service person If the self test works properly check the following 1 Check the connection at both ends of the interface cable between the printer and the computer Also make sure that this cable meets the specifications for both the printer and the computer 2 The data transmission settings may be different between the printer and computer Make sure that the printer s DIP switch settings for data transmission are the same as the computer s You can print the printer s interface settings using the self test If the printer still does not print contact your dealer or a qualified service person The slip section of the printer sounds like it is printing but nothing is printed The ribbon cassette may not be installed properly See the instructions in Chapter 1 The ribbon may be worn out Replace the ribbon cassette as described in Chapter 1 3 2 Troubleshooting Paper roll printing is poor Paper dust on the heating element of the thermal print head can lower the print quality Try cleaning the print head as described below Cleaning the paper roll print head IN CAUTIONS After printing the print head can be very hot Be careful not to touch if Also let it cool before you clean it Do not damage the print head by touching it with your fingers or any hard object 1 Open the paper roll cover 2 Clean the thermal element of the print head with a cotton swab moistened with an al
38. talled and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense WARNING The connection of a non shielded printer interface cable to this printer will invalidate the FCC Verification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment FOR CANADIAN USERS This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numerique de la classe A respecte toutes les exigenves du Reglement sur le mat riel brouileur du Canada GERE USCHPEGEL Gem der Dritten Verordnung zum Ger tesicherheitsgesetz Maschinenl rminformations Verordnung 3 GSGV ist der arbeitsplatzbezogene Ger usch Emissionswert kleiner als 70 dB A basierend auf ISO 7779 iii DECLARATION OF CONFORMITY Product Name Printer Model Name M128C This printer conforms to the following Directives and Norms Directive 89 336 EEC N 55022 1987 and 1994 2nd 1995 N 50082 1 1992 EC 8901 72 1991 EC 801 3 1984 EC 801 4 1988
39. tches that allow you to change communication settings such as handshaking and parity check as well as print density and connection to a customer display The TM H5000II H5000IIP also has a near end sensor for the paper in the receipt section This can give you a warning when the paper is almost out If you find that there is not enough paper remaining on the roll when the near end sensor is triggered you can change the near end sensor setting See Appendix A if you need to make any of these changes Setting Up the Printer 1 17 Chapter 2 Using the Printer Operating the Control Panels You can control the basic paper feeding operations of the printer with the buttons on the control panels The indicator lights help you monitor the printer s status Paper Roll Control Panel Bufton The button can be disabled by the ESC c 5 command but it works whenever the printer cover is open even if it has been disabled by the ESC c 5 command Press the FEED button once to advance receipt paper one line You can also hold down the FEED button to feed receipt paper continuously Slip Control Panel ZT POWER B ERROR E RELEASE m SLIP KA RY Using the Printer 2 1 Buttons The printer and these buttons will not operate when the cover is open Also these buttons can be disabled with the ESC c 5 command FORWARD When the printer is in the slip mode the SLIP light is on or blinking press the FORWARD button once t
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