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Dish 501/508/510 User Guide

1. The mode button flashes the pauses flashes seven times pauses number for each digit of the and flashes once quickly device code with a pause between the groups of flashes A quick flash is for Zero 3 For AUX mode only The For example if the TV code is 570 first group of flashes tells the AUX mode button flashes once you what the AUX mode quickly indicating 0 for TV controls A quick flash pauses flashes five times pauses zero before the three digit flashes seven times pauses and code is fora TV one regular flashes once quickly flash is for a VCR and two flashes is for a tuner amplifier or cable box Page 71 Chapter 3 Using the System Tip If you set up the remote to control a TV the MUTE and VOLUME buttons will control the TV volume when you re in most other modes Page 72 Remote Control Buttons Control the Receiver When you get the remote it s already set up to control the receiver But you must set up the remote to control the TV before you can use the MUTE and VOLUME buttons For info on the remote buttons that control the receiver please see Remote Control on page 20 Control a TV or a Second TV Only the buttons we tell you about here control a TV Some of the buttons we tell you about here may not control your TV Please see your TV user s manual for info about the TV s features TV Mode Button You must first set up the remote to control the TV Please s
2. 9 Press the SELECT button to start the test The VCR records for a few seconds stops and then rewinds 10 The receiver displays a message that says the VCR test is done Do what the message says If the VCR did not do the test enter another device code from the table and then do step 8 step 9 and this step again 11 Once you find the right VCR code select the Save option to save the VCR code you entered SAVE 12 Set the VCR Event Timer s you want Remember you must leave the VCR turned on with a blank tape inserted ready to record Use Caller ID Caller ID displays on your TV the names of people as they call you if you subscribe to Caller ID from your local phone company Enable Caller ID 1 Make sure you have a phone line connected to the DishDVR receiver 2 Make sure your system is properly grounded Sometimes an improperly grounded system will cause problems with the Caller ID feature 3 Press MENU on the remote and select System Setup Installation and then Caller ID or press Menu 6 1 8 on the remote CALLER IDSETUP Enable Disable Caller ID C Enable Caller ID C Disable Caller ID 4 When the Caller ID Menu opens move the highlight to Enable and press SELECT to save your choice Press VIEW to go back to watching a program Page 58 Use Dolby Digital Sound When You Get a Call When you receive a call you will see a Caller ID popup with the same kind of information you se
3. password you forget 1 Press the MENU button 2 Select the System Setup option 3 Select the Installation option 4 Select the Factory Defaults option Factory Defaults refers to the receiver s original settings 5 Select the Yes option to confirm the reset Change Program Languages You can choose a language beside English for some programs Some Of mno programs like movies show at the start if you can choose another language Note You can choose another language for a program but not for the menus 1 Press the MENU button 2 Select the System Setup option 3 Select the Alternate Audio option m Cc Set Up the Accessory Jack 4 Select a language in the Languages list A check mark shows up in the box next to the language For example here we selected Spanish Note If the program is broadcast in a language that isn t listed select the Alternate option to hear that language If the program is broadcast only in the listed languages select the Alternate option to hear English 5 Select the Save option to save your choice Set Up the Accessory Jack If you connect a multi dish switch to the Accessory Jack or if you use an IR extender you must set up the receiver 1 Press the MENU button 2 Select the System Setup option 3 Select the Accessory Jack option 4 Select the IR Extender option to use an IR extender Select the S
4. Signal press MENU and then press 6 1 1 on the remote 2 p 7 i POINT DISH SIGNAL To calculate azimuth and elevation angles enter your ZIP code and select satelite 13 Select Check Switch The Check Switch screen will open 14 Select Check or Test The receiver shows you a message that it is checking the switches Go to the next step 15 When the check switch procedure finishes you will see an installation summary screen similar to the one below In the Satellite line you will see the word Conn In the Device line you will see the word Twin twice This indicates that your receiver has confirmed the connection with your DishPro Twin LNBF is working The Installing a DISH 500 Antenna Transponder line may show two Xs This is okay and does not indicate a problem with the receiver ABSI LNBs Twim 1 ais Coc inip Satelite Tratespa Devic Stal Mo Satellite Signal Detected Aar Be 16 Select Cancel or OK to return to the Point Dish Signal screen Make Tip Have one sure the check mark is next to 119 West If not move the highlight to person aim the dish 119 West and press SELECT Notice the signal strength bar This is used while another to help you aim the dish by showing the strength of the signal you are watches the signal receiving Look at the signal strength bar while you aim the dish Don t strength or listens stand in front of the dish while you aim it because yo
5. 515 516 517 518 519 520 568 a 503 B B K 593 Page 121 Chapter 5 Reference Paste fe 505 506 507 508 509 510 511 512 559 568 588 590 609 618 Fisher 548 549 584 588 608 610 General Electric GE 550 551 552 554 572 591 605 Emerson Goldstar 530 555 592 612 613 Hitachi 536 537 538 539 540 541 553 588 595 596 597 JC Penney 530 554 580 591 594 600 601 JVC 561 562 563 564 592 594 600 601 562 581 592 594 600 601 Magnavox 527 553 554 556 565 611 530 554 565 585 592 594 600 601 603 Instant aan Kenwood Marantz Page 122 Memorex 533 549 554 566 581 585 588 608 Mitsubishi 562 567 568 569 570 571 609 530 531 532 562 592 594 599 600 601 602 603 604 521 522 523 524 526 553 554 598 614 628 633 575 576 600 a oo RCA 517 534 579 580 591 Sansui 532 544 562 600 621 Panasonic 607 608 609 610 525 526 527 528 529 537 553 591 605 606 615 630 631 549 554 580 581 584 585 588 Samsung SR Scott CODES 549 581 582 583 608 Symphonic Tandy Tashiko Tatung Teac Technics Teknika Toshiba Totevision Unitech Vector Reaserch Victor Video Concepts Videosonic Wards 548 549 581 584 608 610 585 607 609 625 504 588 611 o C 568 600 527 554 580 585 588 589 590 591 607
6. This connection provides good picture quality and good mono sound quality even 1f you have a TV or other devices that provide stereo sound TV SET OUT Page 18 If you use TV SET OUT to watch satellite channels you must keep the TV s tuned to the same channel either channel 3 or 4 as you selected on the Channel 3 4 switch of the satellite receiver The TV SET OUT can be switched between satellite programming and the signal on the TV ANTENNA CABLE IN connection using the TV VIDEO button on the remote control TV Antenna Cable In Use the TV ANTENNA CABLE IN to connect a broadcast TV antenna or cable TV box to the receiver The TV ANTENNA uw CABLE IN connection is only available through the TV SET ALE OUT as described above Phono RCA Audio Video Outputs These outputs provide good picture quality and stereo sound e If the TV has only one input for this type of audio connect it to the receiver s RIGHT AUDIO output e If you use these outputs to connect the receiver to other devices be sure to follow the instructions in the device s user manual Super VHS Video S Video Output The receiver provides S Video which is the highest quality video available If you use this output for video you must still connect the audio with the Phono RCA Audio Outputs or the Dolby Digital output Dolby Digital Output The receiver provides Dolby Digital encoded output and linear g Pulse Code Modulation PCM for an a
7. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Page 135 Appendix B Page 136 However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CONNECTING TO AN OVER THE AIR ANTENNA In order to receive local broadcast channels you may wish to install an over the air antenna into your TV distribution equipment When installing the over the air antenna you must be careful to meet certain FCC regulations There are many devices that allow you to connect your antenna to your in home dis
8. and CANCEL displays the last channel you watched Page 28 TV and VCR Connections TV and VCR Connections Use the following diagram and instructions to connect the satellite receiver to a TV and VCR optional VCR optional j 5 Optional methods of connecting the receiver to a televsion Note Using the S Video connection requires using the Left and Right RCA audio connectors TV Set Out to a TV Connect coaxial cable between the TV SET OUT on the receiver and the TV s input Be sure to set the Channel 3 4 switch on the receiver to the channel you use to watch satellite TV TV Set Out to a VCR Optional Connect a coaxial cable between the TV SET OUT on the receiver and the VCR s input Connect another cable between the VCR s output and the TV s input Be sure to set the Channel 3 4 switch on the receiver and the VCR to the channel you use to watch satellite TV Page 29 Chapter 2 Parts of the System Notes Page 30 Chapter 3 Using the System Change Channels You can change channels on your satellite receiver while watching a program by doing one of the following e Press the remote control UP or DOWN ARROW buttons to change the channel e Use the NUMBER PAD buttons to enter the channel number you want Note If you apply a Favorite List you can use the Up or Down Arrow buttons to change channels on the list you apply or use the number buttons to change to any chan
9. plus ends with the plus markings on the battery case 4 Fit the battery cover s bottom tab back into the slot at the bottom of the battery case and snap the cover back into place Low Battery Warning When you see a low battery warning message on the bottom line of the Program Banner the batteries in the remote control are weak and need to be replaced Remote Control Help Mon 11 25 11 23 am Remote Battery Low _ List All Chan 4 TAR Page 21 Chapter 2 Parts of the System Button Legend Mode Satellite DVR Control your TV Control your VCR Control your Control satellite receiver _ another device Page up Access the menus or down Channel up Access the Electronic Access programs Program Guide by Themes EPG Recall the Browse other last channel programs without changing the Get information channel about a program Channel down View your recorded events Watch your program Skip back Skip forward 10 seconds 30 seconds Fast forward Rewind rograms sabi through programs Stop your Pause a program recorded programs eai 9 Begin playing Record a program a recorded program dish Home interactive applications Remote Control Buttons Sat Mode Button Press this button to set the remote to SAT satellite mode The SAT mode button s lights up for two seconds to show you ve set the remote to Sat mode While the remote control is in SAT mode the remote
10. program you are watching at the top of the TV screen and info on other programs at the bottom of the TV screen Unlike the Program Banner the Browse Banner stays on the TV screen until you close it Page 34 In this example the Browse Banner shows info on a program we re watching at the top and info on another program at the bottom The bottom Browse Banner displays the Favorites List that is currently applied If the All Chan list is applied all channels are listed If you apply another list the banner shows only the channels on that list If you hide Use the Browse Banner adult channels and lock the receiver the banner doesn t show adult channels Select a Program with the Browse Banner While you watch a program press the BROWSE button RIGHT ARROW to get information on other programs With the Browse Banner open 1 2 Move through the programs and highlight a desired program Press the UP or DOWN ARROW button to change the channel information you see at the bottom of the screen or use the number buttons to enter a channel number The Browse Banner shows information about the program currently showing on that channel at the bottom of the screen Press the RIGHT ARROW button to see information about the next program on the channel you chose If you do this press the LEFT ARROW button to go back to the current program showing on that channel Press the INFO button for more information about the h
11. s back panel to the television s RF TUNER INPUT using a coaxial cable Make sure that the TV is tuned to the same channel as the CHANNEL 3 4 SWITCH on the receiver s back panel for example if this switch is on 3 the TV must be tuned to Channel 3 Chapter 4 Installation Instructions 2 Make sure that the remote control batteries are fresh and are installed properly If needed make sure that the remote is in SAT mode to control the satellite receiver Turn ON the television and receiver 4 Display the Point Dish and Signal Strength menu by pressing MENU and then 6 1 1 unless the receiver already displays this menu gt e ss POINT DISH SIGNAL eee To calculate azimuth and elevation angles enter your ZIP code and select satellite Transponder ZIP Code Azimuth Angle Elevation Angle Angles adjusted for magnetic true north deviations 25 50 Locked EchoStar 119 West 5 If your Point Dish Signal screen looks like the one on the left continue to the next step If your Point Dish Signal screen looks like the one on the right select Peak Angles Enter your ZIP code in the ZIP Code field Select the Dish 500 option ap Code Azimuth Angie 0000 Flevation Angle Switch Box Skew Angle Transponder Super Dish Select Install Dish 500 to continue To caniae arih elevation and shew angles Emler your Zip Code Bish Bystem and select a satelite Azimuth 8 T
12. 68 Switch Between TV and Device Volume Control 77 S Search Feature How to Use 40 Special Events Recording Feature 2 Stay Legal Be Careful About Recording Copy righted Programs and Films 48 60 67 Staying Legal 136 T Test the System119 Themes 37 Trouble Shoot the System 105 Channel Changes 106 DishDVR Features 106 Dolby Digital Sound 107 Event Timers 107 Favorite Lists 110 Locks 110 Menus 111 On Screen Messages 112 Pay Per View 115 Phone 115 Picture 116 Remote Control 117 Test the System 119 U Upgrade the Receiver Software 79 Get a Software Upgrade 79 Set Up the Receiver to Tell You About Upgrades 79 Index Page 139 Notes Page 140
13. AN with liquids such as vases shall be placed on the apparatus S eee fe Note to Satellite TV System Installer This reminder is provided to call the satellite TV system installer s attention to Article 820 40 of the National Electrical Code NEC that provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical Example of Antenna Grounding Power Service Grounding Electrode System NEC Art 250 Part H Safety Tips e Operate the receiver using only the type of power source indicated on the marking label Unplug the receiver power cord by gripping the power plug not the cord e Do not overload wall outlets or extension cords this can result in a risk of fire or electrical shock e Never insert objects of any kind into the receiver through openings as the objects may touch dangerous voltage points or short out parts This could cause fire or elec trical shock e Do not locate the antenna near overhead light or power circuits or where it can fall into such power lines or circuits When installing the antenna take extreme care to avoid touching such power lines or circuits as contact with them can be fatal e Do not attempt to service the receiver yourself as opening or removing covers may expose you to dangerous voltage and will void the Limited Warranty Refer all ser vicing to a
14. C EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES MAKE ANY WARRANTY EITHER EXPRESSED OR IMPLIED REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU ALL SUCH WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED AND EXCLUDED D IN NO EVENT SHALL WE OUR THIRD PARTY BILLING AGENTS OR ANY OF OUR OR THEIR AFFILIATES HAVE ANY LIABILITY FOR SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU OR FROM ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU E IT IS YOUR RESPONSIBILITY TO IMPOSE VIEWING RESTRICTIONS ON YOURSELF MEMBERS OF YOUR FAMILY AND HOUSEHOLD AND GUESTS AS YOU DEEM APPROPRIATE WE OUR THIRD PARTY BILLING AGENTS AND OUR AND THEIR AFFILIATES SHALL HAVE NO LIABILITY TO ANYONE DUE TO OR BASED UPON THE CONTENT OF ANY OF THE SERVICES FURNISHED TO YOU 8 WARNING AGAINST PIRACY A It is a violation of various U S federal and state laws to receive any Services or any portion of such Services without paying for them The penalties for violating such laws can include imprisonment and civil damage awards o
15. IN AUDIO horn AGS RIGHT 50mA N AUDIO ow SET A 2 LJ out ACCESSORY S VIDEO Dolby Digital PHONE JACK EXPANSION PORT Satellite Input S Video Output Dolby Digital Output Phone Jack Accessory Jack The receiver back panel has ports you can use to wire the receiver to other devices you may not need to use some of these ports The back panel also has the power cord and phone jack Tighten connections only by hand If you use a wrench you might over AN tighten the connections and cause damage that would not be covered by the Limited Warranty Receiver Fan and Air Holes The receiver has a fan behind the holes The fan turns on and off as needed to cool the receiver Don t block the air holes If you do the receiver A could over heat Satellite In Connect the cable from the satellite dish to the SATELLITE IN port Channel 3 4 Switch If you use the TV SET OUT port to connect the receiver to a TV set this switch to the channel you want to tune to on your TV Choose a channel that isn t used by a cable provider or local TV station If you connect the receiver to a VCR that has a channel switch set both switches to the same channel Note If you are connecting multiple receivers to multiple TVs these receivers and TVs can all be set to the same channel 3 or 4 to avoid interference with local broadcasts The Receiver Page 17 Chapter 2 Parts of the System TV Set Out
16. Legacy non DishPro switches and LNBFs those without the DishPro logo You mush install your dish antenna system with either all DishPro LNBFs and switches or all Legacy LNBFs and switches If you mix the two the system will not work Note You can have as much as 200 feet of cable between the DishPro LNBF receiver However you must use only RG 6 coaxial cables rated for 950 2150 MHz Some cables may Swept tested for 2150 MHz If you have any doubt about this ask your DISH Network retailer or look on the container the cable came in Do not use cable company TV cables or cables from other satellite TV systems not rated for 950 2150 MHz these other cables may cause signal loss Do not use existing cables such as RG 59 Also be sure that any outdoor connections are made using waterproof F connectors Once you have installed the DISH 500 with its DishPro Twin LNBF using the preceding instructions you can install a DISH 300 with a DishPro LNBF as follows 1 Turn on the television and the receiver if they are not already on You should see the Point Dish Signal screen If not open the Main Menu and press 6 1 1 on the remote Page 91 Chapter 4 Installation Instructions 2 Make sure there is a check mark next to the satellite your dish will be pointing at ASA C POINT DISH SIGNAL To calculate azimuth and elevation angles enter your ZIP code and select satelliite 0 25 50 75 100 125 pee ama ME Sas A
17. Part of Mast Bubble Level Mast Page 85 Chapter 4 Installation Instructions 4 Assemble the satellite dish as shown below except do not attach the Y bracket or LNBF as this time Dish Dish Bracket Mast Clamp 4 Y Bracket Support Arm 5 Loosen both skew bolts and set the skew by rotating the dish mounting bracket to align the red mark with the required angle on the skew scale which you wrote down on page 84 Tighten the skew bolts securely to keep the dish from rotating Once the skew is set do not try to fine tune this angle when aiming the dish lt lt PA Dish Mounting Pivot Bolt Bracket Skew Point D Mast Clamp Skew Bolts Bolts Skew Scale Elevation Scale Elevation Bolts 6 Set the elevation by tilting the dish mounting bracket to align the red edge with the required angle from page 84 on the elevation scale Tighten the elevation bolts but do not tighten the pivot bolt at this time Installing a DISH 500 Antenna Note You can have as much as 200 feet of cable between the DishPro LNBF and the DishPro receiver However you must use only RG 6 coaxial cables rated for 950 to 2150 MHz Some cables may say Swept tested for 2150 MHz If you have any doubt about this ask your DISH Network retailer or look on the container the cable came in Do not use cable company TV cables or cables from other satellite TV systems not r
18. Press this button again to skip ahead again e Press the STOP button to stop play back Q 08 STOP Play Back a Recorded Event and Record Another Event 1 Set up the receiver to make an on demand recording Note You can press the Record button or you can use any kind of event timer except a VCR event timer Press the PVR button This opens the My Recordings menu Cancel r Manage _ Schedule Name som Approximate Record Time Left 07 hr 38 min 2 Select an event on the My Recordings menu not the one you re recording This opens an information menu for that event 3 Select the Start Start Over or Resume option to play back the event Tip With the DishPVR receiver you can even watch one recorded event while recording another at the same time Page 65 Chapter 3 Using the System Page 66 More About the DishPVR Features Auto Recording Whenever you turn the receiver on it s auto recording With auto record you can record up to about an hour of a program This total recording time applies to auto recording only The receiver needs more room to record programs with more action So the total recording time isn t exact After about an hour the receiver starts to record over its oldest audio and video to have room for new audio and video If one program ends and the next one starts on the same channel the receiver Starts to record the next program If you change the
19. YES Lock or Unlock All Pay Per View Programs Note This locks all pay per view channels You can lock one or more channel s with channel locks or rating code locks To lock all pay per view programs l 2A 3 Press MENU and then select the Locks menu Select the Lock PPV option You must lock the receiver to apply the lock you just set Please see Lock or Unlock the Receiver on page 47 To unlock all pay per view programs here s what to do l 2 Press MENU and then select the Locks menu Select the Unlock PPV option 3 J m lt 3 o Use Locks Hide or Show All Adult Channels You can keep the Program Guide Themes lists Favorite Lists and the Browse Banner from showing any adult channels This means no one can tune to adult channels with the remote control UP or DOWN ARROW button or number buttons Note This locks all adult channels You can lock one or more adult channel s with channel locks or rating code locks To hide all adult channels 1 Open the Locks menu 2 Select the Hide Adult option 3 You must lock the receiver to apply the lock you just set Please see Lock or Unlock the Receiver below To show all adult channels 1 Open the Locks menu 2 Select the Unhide Adult option ee epnen Tip To use Locks you Lock or Unlock the Receiver must set the To lock the receiver locks you want and then 1 Press MENU and then select the Lo
20. but find you can t You try to display programs that have ended in the Program Guide or Browse Banner but find you can t When you use the Program Guide or Browse Banner some channels seem to be missing What s Wrong The receiver times out and closes any menu after several minutes with no action This throws away any changes you make but the receiver is still okay The option is for a feature that may come with a future software upgrade Maybe you haven t bought the channel You must buy a channel before you can tune the receiver to it Maybe you ve exceeded your event limit Maybe there s a problem with the channel s broadcast Maybe you haven t set up the Program Guide to show the last channel you watched in the upper right hand corner Maybe you just opened the Program Guide or just changed the channel The Program Guide and Browse Banner can display programs that Il come on for some time into the future but not forever The Program Guide and Browse Banner can display only programs that haven t yet ended These features can t display a time before now Maybe you applied a Favorite List that s not the All Chan list Maybe you hid adult channels and locked the receiver If your setup includes a multi dish switch maybe you need to do the Check Switch procedure Use the Trouble Shooting Tables What You Can Do Start over again Ignore the option T
21. changes but the new channel isn t exactly the channel you entered You re scanning up or down through the channels and the receiver skips channels you know you bought The receiver changes channels by itself What s Wrong Maybe you made a mistake when you entered the channel number or maybe the channel number you entered doesn t work If so the receiver tunes to the channel closest to the channel you entered If you entered the number for a channel you haven t bought the receiver tunes to the channel and gives you the choice to buy it If you apply a Favorite List that s not All Chan the receiver skips channels that aren t on the applied list If you hide adult channels and lock the receiver the receiver skips adult channels Stray UHF signals from a nearby neighbor are interfering with your receiver DISHDVR FEATURES What s Happening What s Wrong What You Can Do Carefully enter the channel number you want again Press the remote control RECALL button to go back to the previous channel number To buy a channel please call the Customer Service Center at 1 800 333 DISH 3474 Press GUIDE All Chan is the active Favorite List Unlock the receiver so it doesn t skip adult channels Install a 10dB attenuator as described in Attach an Attenuator What You Can Do If the receiver runs out of room to auto record a program it starts to erase the oldest part of th
22. channel you erase the recorded audio and video and start recording the new channel On Demand Recording On demand recording works only when you set it up The receiver must have enough room to record e When you make a one time DishDVR recording you can set the receiver to ask you before it records over what you record This is how you protect a recorded event e If the receiver needs room to record a new event it ll record over the oldest unprotected recorded event s to make room e If the receiver is out of room and you don t let it record over any old recorded events it won t be able to record a new event e To free up space on the receiver you can erase events by opening the Events Information menu and selecting the Erase option You Can Auto and On Demand Record at the Same Time If you record a live program using the on demand option you can use auto recording to pause go back to play rewind skip back through fast forward or skip ahead through the same program at the same time Use the DishDVR Features Copy Recordings to Videotape You may want to keep a videotape copy of a recording you made Tip If you on the DishDVR features Or if the receiver is out of room want to maybe you ll want to move recordings to a videotape to store them archive an event to save Many satellite TV programs and films are copyrighted In some cases it for a long copyright law may apply to private in hom
23. notice of such change and its effective date In the event that we delete rearrange or change any programming programming packages or other Services you understand and agree that we have no obligation to replace or supplement any programming programming packages or other Services previously offered that have been deleted rearranged or otherwise changed You further understand and agree that you will not be entitled to any refund because of a deletion rearrangement or change in the contents of any programming programming packages or other Services previously offered H Multi Month Subscriptions For multi month subscriptions you may downgrade your Services only at your time of renewal You may not downgrade your Services during the term of a multi month subscription 2 BILLING POLICIES AND PAYMENTS FOR SERVICES A You agree to pay all amounts billed for Services and to pay all taxes fees and other charges if any which are now or may in the future be assessed in connection with any Services you receive from us Unless you prepay for a multi month subscription to Services we will bill you each month in advance for most Services and in arrears for other Services such as pay per view ordered by you or anyone who uses your Equipment whether with or without your permission until you cancel your Services Bills you receive will show the total amount due the payment due date payments credits purchases and certain other charges to your acc
24. or the All Sub list You can t change the All Chan list or the All Sub list You can t apply an empty list If you hide adult channels and lock the receiver no Favorite List shows adult channels What s Wrong Maybe you didn t lock the receiver Maybe you didn t write down the password and keep it in a safe place What You Can Do You must add channels to a custom Favorite List before you can apply it Choose another list to change Note You can change the All Sub list by buying channels To buy a channel please call the Customer Service Center at 1 800 333 DISH 3474 Choose another list to apply or add at least one channel to the empty list Unlock the receiver for the list to show adult channels What You Can Do You must lock the receiver to apply any lock you set that is to make it work Please call the Customer Service Center at 1 800 333 DISH 3474 You must give us your name your address your telephone number the receiver serial number open the Important System Information menu to get it and your PIN if you use one MENUS What s Happening You re using a menu and it suddenly closes A menu option is grayed out and you can t select it In the Program Guide a channel has a red background The Program Guide doesn t show a picture in the upper right hand corner You try to display future programs in the Program Guide or Browse Banner
25. primarily of a DISH Network compatible satellite receiver s satellite antenna s low noise block converter s with integrated feed s and remote control s collectively Equipment Receiver s provided to you may also be equipped with a conditional access card Smart Card inserted into a slot in such receiver Not all receivers with a Smart Card slot require Smart Cards for proper authorization Smart Cards remain the property of DISH Network at all times and any tampering or other unauthorized modification to any Smart Card is strictly prohibited and may result in and subject you to legal action You agree to return Smart Cards to us upon our request B Smart Cards are non transferable Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network If you report to our Customer Service Center that your Smart Card was lost damaged defective or stolen then we will replace it as long as there is no evidence of unauthorized tampering or modification A replacement fee will apply Smart Card Replacement Fee In addition in order to minimize downtime for your Equipment DISH Network will upon your request deliver a replacement Smart Card to you via overnight delivery in which event our overnight delivery fee Overnight Delivery Fee will apply C DISH Network reserves the rights to alter software features and or functionality in your DISH Network receivers provide data and content to Personal Vid
26. programming without payment of required subscriptions Conviction can result in a fine of up to 500 000 and imprisonment for five years or both Any owner of this receiver who procures or willfully causes its modification is an accessory to that offense and may be punishable in the same manner Investigative authority for violations lies with the Federal Bureau of Investigation FBI This product may incorporate copyright protection technology that is protected by U S patents and other intellectual property rights Use of such copyright protection technology must be authorized by Macrovision and is intended for home and other limited pay per view uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited U S Patent No s 4631603 4577216 4819098 are licensed for limited Pay Per View only FCC COMPLIANCE The following text is extracted from Federal Communications Commission FCC regulations as of the publication date of this Guide Contact the FCC see following or your library for the complete text of the regulations Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back panel of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXX XX If requested this number must be provided to the telephone company A plug and jack used to connect this equipment t
27. recording You can pause go back to play rewind skip back through fast forward or skip ahead through a recorded program You can play back a program you already recorded and record a new program at the same time For more info please see page 62 Auto Recording and On Demand Recording at the Same Time You can pause go back to watch rewind skip back through fast forward or skip ahead through a live program and record that program at the same time For more info please see page 66 Use Auto Recording Turn the receiver on and tune it to a channel Then you can use the remote control s DishPVR buttons Note When you press any one of these buttons you ll see a small sign on the TV screen We show you the signs here Note For a live program the on screen pause timer shows how long you ve paused the program If you ve paused the program PAUSE more than once the pause timer shows the total time you ve paused If you pause after you reverse or forward the pause timer shows how far you re behind the live program Press the PAUSE button to pause the program Press this button again to go back to watch the program Press the BACK button once to rewind the program four times as fast as normal play Press the Back button twice to rewind at 15 times normal speed three times to rewind at 60 times normal speed and four times to rewind at 300 times normal speed The BACK on screen bar shows
28. screen Consult your TV user AN guide for information on whether this is a problem for your TV what operat ing viewing restrictions apply to avoid this problem and associated TV war ranty coverage Chapter 1 How to Get Started Welcome You re about to enjoy a Digital Video Recorder This satellite receiver lets you decide how you watch TV You can record and play back audio and video with full digital quality You can pause a live program and not miss any of the action or you can record a program to watch later without a VCR This device is also an advanced satellite receiver with features like a UHF IR remote control on screen program info themes to select programs favorite lists program locks Dolby Digital sound and more IMPORTANT INFORMATION ABOUT THIS RECEIVER Note Portions of your system may be marked with DishDVR and DVR or Always handle the satellite receiver carefully Avoid excessive shock and vibration at all times as this can damage the hard drive If you have the receiver turned on and need to move it be sure to unplug the receiver and let it sit for at least 30 seconds before moving it Do not install the receiver in any area where the temperature can be less than 40 F or more than 113 F while the unit is operating If the receiver is cold to the touch do not plug it in immediately Let it sit unplugged at room temperature for at least 45 minutes before plugging it in Avoid inst
29. see Chapter 3 How to Use the System on page 31 e To troubleshoot the system see Chapter 5 Reference on page 105 e Tune to the DISH Network info channels or visit our Web site at www dishnetwork com for info e For more help call the Customer Service Center at 1 800 333 DISH 3474 New Features Video Your new receiver comes with New Features Video software This new software allows us to download information to your hard drive in the form of short video messages which will appear in your My Recordings We will use these messages to tell you when we ve updated your receiver to add exciting new features and capabilities Be sure to look for these events whenever you access your recorded events to see what s new for you from DISH Network Getting Started Getting Started Order Your Program Packages 1 Turn on the receiver and your TV 2 Press the SYS INFO button to open the receiver front SYS INFO panel to open the Important System Information screen on the TV screen Leave the menu open while you do steps 3 and 4 Note The numbers in the figure below are for example only Use the numbers on the Important System Information screen displayed on your TV i GI SV g IMPORTANT SYSTEM INFORMATION Model ID DP501 Receiver CA ID R0032652487 03 Smart Card ID 0017723790 12 DNASP010 RevA20 Software Version BFJIDCED N Boot Strap Version 17DBDCED Customer Service 1 800 333 DISH 3474 internet Address nittp w
30. the phone number or mailing or e mail address set forth in the first paragraph of this Agreement B Notice Any notice required or permitted to be given by us under this Agreement may be provided via the mail on your billing statement as a bill insert via broadcast on a television channel through publication on the website set forth in the first paragraph of this Agreement by telephone or by any other reasonable means If we send you notice by mail on your billing statement or as a bill insert it will be considered given when deposited in the U S Mail addressed to you at your then current billing address in our records If we send you notice via broadcast on a television channel or through publication on the website set forth in the first paragraph of this Agreement it will be considered given when first broadcast or published If we send you notice by telephone it will be considered given when personally delivered to you or when left as a message at your then current phone number in our records Unless otherwise specified in this Agreement any notice required or permitted to be given by you under this Agreement shall be in writing and shall be sent by first class mail addressed to us at the mailing address set forth in the first paragraph of this Agreement and shall be deemed given when received by us at such mailing address C Credit Checks You authorize DISH Network to investigate your financial responsibility and creditworthiness inclu
31. warranty If the defective equipment is covered under this warranty it will be replaced and shipped back to you at no additional cost additional charges may apply outside of the continental US If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the defective equipment is found which EchoStar in its sole discretion determines has voided the warranty or makes the equipment unrepairable your billing account or credit card will be charged the market price of the replacement ACCESSORY WARRANTY An accessory is any DISH Network branded equipment displaying the DISH Network logo excluding the receiver cables and hookups and non mechanical components A one year warranty becomes effective upon the activation of the DISH system or date of purchase if bought separately A proof of purchase is required to verify the purchase date If an accessory has an expired warranty no exchange will be issued You may purchase replacement accessories from DISH Network or your local retailer Limited Warranty RESIDENTIAL CUSTOMER AGREEMENT Thank you for choosing DISH Network as your television service provider DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support You may contact us 24 hours a day any day of the year by any of the following means Phone 1 800 333 DISH 3
32. 10 West instead of 119 West While the 110 West and 119 West signals will not be equal you should be able to fine tune the dish until you have the strongest possible signal from both satellites 22 Select CANCEL to exit the Point Dish Signal menu An Attention screen will open asking if the mounting and positioning of your dish is complete with a Locked indication in the Point Dish Signals screen If the answer is yes select Yes If the answer is No you will need to repoint your dish following the preceding step until the mounting and positioning is complete and you do have the Locked indication Installing a DISH 500 Antenna 23 After you select Yes the receiver will begin taking a software upgrade You will see a Warning that Vital program information will now be downloaded into your receiver You will also see a status bar showing the progress of this upgrade 24 Once the software upgrade is complete you will see a message that your receiver s memory is being upgraded Do not disturb the receiver while the green light is blinking Note If you are installing other DishPro receivers be sure to run Check Switch on all of them and allow them to take the necessary software upgrade If you will be installing a multi dish system follow the instructions that begin below Installing a Multiple Dish DishPro system Note You cannot use DishPro LNBFs and switches those marked with the DishPro logo with
33. 2 Press the 6 button to select the System Setup option on the mno set up the Main Menu This opens the System Setup menu system the way you want Use this menu to set up the system the way you want Quick Tour of the Menus 1 Installation 6 Channel Order 2 Alternate Audio 7 Accessory Jack 3 Diagnostics 8 Dolby Digital 4 New Features 9 Gulde Displays 5 Purchase Info Return from this menu 13 Press MENU to go back to the Main Menu 14 Press the 7 button to select the Timers option on the Main Menu to open the Event Timer Management menu _ Create a new event timer This menu is used for creating and changing timers used to trigger automatic recordings 15 Press MENU to go back to the Main Menu 16 Press the 8 button to select the DISH On Demand or My Recordings option on the Main Menu For most models this opens the DISH On Demand screen From here select My Recordings which allows you to select and play back programs you recorded pars tuv Tip You can press the CANCEL button to back out of any menu Unless you re in the Important System Information screen if you want to immediately go back to watching a program no matter where you are in the menus press the VIEW button Chapter 1 How to Get Started My Recordings Duration Date 00 34 09 27 Cancel _ 00 54 Manage pace Schedule Name sort Approximate Record Time Left 07 hr 38 min 17 Press the VIE
34. 3 7 D500 9900 _ BTV 9502 BTV 95601 WTHR 9500 FSTV 9415 Do not create a timer Return from this menu Tip You can 2 Select a Timer Type option A check mark shows protect any up next to the option you select For example here recording so lected the PVR opti we selected the option Reminder that the VCR receiver will l not record 3 Select a Timer Frequency option A check mark over it shows up next to the option you select For without example here we selected the Once option asking you first Just select Protect 4 Only for a Once one time DVR Event Timer r Recording on you can select the Protect Recording check box the Create an If you do this a check mark shows up in the box Event Timer menu Note When you protect a recorded program the receiver will ask you before it records over that program 5 Select the Create option to set the event timer Yov Il see a clock picture on the program in the Program Guide and also when you press the INFO button to get information about the program Page 51 Chapter 3 Using the System Set a Manual Event Timer Use a manual event timer to manually set the start and stop time of a recording This is useful for recording all of a sports event even if it goes into overtime Or you can record part of a program or several programs one after the other Notes e Before you set a manual timer use the Pro
35. 474 Email feedback customermail dishnetwork com Mail DISH NETWORK CUSTOMER SERVICE CENTER P O BOX 9033 LITTLETON CO 80160 Website www dishnetwork com To view this Residential Customer Agreement the Agreement in Spanish please visit our website at www dishnetwork com or call us at 1 800 333 DISH and we will send you a copy Para ver este Acuerdo en espa ol por favor visite www dishnetwork com o llame al 1 800 333 DISH y le enviaremos una copia DISH Network is a trademark of EchoStar Satellite L L C For purposes of this Agreement and any customer agreement s applicable to the promotion s pursuant to which you are receiving Services and or Equipment DISH Network we or us shall mean EchoStar Satellite L L C or where applicable under the particular circumstances third party billing agents and you or your refer to you the DISH Network subscriber THIS RESIDENTIAL CUSTOMER AGREEMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES TO YOU THIS AGREEMENT IS EFFECTIVE UNTIL CHANGED OR REPLACED IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER AND DO NOT ACCEPT THESE TERMS AND CONDITIONS OR ANY SUBSEQUENT CHANGES TO OR REPLACEMENT OF THESE TERMS AND CONDITIONS PLEASE NOTIFY US IMMEDIATELY AND WE WILL AT OUR OPTION CANCEL YOUR SERVICES OR ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE TERMS AND CONDITIONS OF YOUR IMMEDIATELY PRIOR RESIDENTIAL CUSTOMER AGREEMENT IF YOU ARE A
36. 608 609 530 592 594 600 601 500 501 533 DVD PLAYER CODES NEC 699 700 675 679 688 692 702 Sony 673 680 687 693 TUNER AMPLIFIER Yamaha 663 682 685 698 732 733 CABLE BOXES Awa TUNER AMPLIFIER 656 680 687 718 719 720 723 724 725 726 Device Codes Page 123 Chapter 5 Reference Notes Page 124 Appendix LIMITED WARRANTY This Limited Warranty is a legal document Keep it in a safe place Remember to retain your Bill of Sale for warranty service Any items returned without a copy of the Proof of Purchase will be considered out of warranty WHAT THE WARRANTY COVERS This warranty extends only to the original user of the equipment and is limited to the purchase price of each part EchoStar Technologies Corporation and its affiliated companies EchoStar warrant this system against defects in materials or workmanship as follows Labor For a period of one 1 year from the original date of purchase if EchoStar determines that the equipment is defective subject to the limitations of this warranty it will be replaced at no charge for labor EchoStar warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period Parts Fora period of one 1 year from the original date of purchase EchoStar will supply at no charge new or re manufactured parts in exchange for parts determined to be
37. 74 to buy a channel or if you think the receiver displayed this message by mistake 015 018 019 020 021 022 025 026 028 032 059 060 061 Maybe you just plugged in the receiver and it s acquiring the satellite signal Maybe the receiver briefly lost the signal Maybe you haven t connected the receiver to a phone line Maybe you ve gone over the Smart Card credit limit Maybe you put the Smart Card in up side down or backwards The receiver works only with the Smart Card that we linked to it via the satellite signal Maybe the Smart Card is missing or you didn t put it in the right way Maybe we haven t yet linked the receiver with the Smart Card via the satellite signal Maybe the satellite dish has moved so it s not getting the satellite signal Maybe the cable connections are loose Maybe the satellite signal has been interrupted Maybe the receiver briefly lost the satellite signal For example around the start of spring and again around the start of autumn the sun is right behind the satellite When this happens sunlight overpowers the satellite signal for just a few minutes This happens to all satellite television providers Once the sun isn t behind the satellite the receiver will get the signal again Maybe the receiver needs to get new software before you can use it to order pay per view programs Maybe you tried to set a VCR Event Timer bu
38. America s Top 120 America s Top 180 Great Wall TV Package DISH Latino DISH Latino Dos DISH Latino Max America s Everything Pak Latino Everything Pak or any of their successor packages Some Services are only available if you purchase and maintain a minimum level of programming C Programming Availability Certain Services transmitted by us including but not limited to some subscription Services sporting events and broadcast network Services may be blacked out in your area of reception If you circumvent or attempt to circumvent any of these blackouts you may be subject to legal action You must be at least 18 years of age or the applicable age of majority where you reside in order to receive adult oriented programming services D Ordering Pay Per View You may order DISH Network special events and pay per view Services by using your on screen Program Guide and remote control unit to select the movies and other events we offer To receive the full functionality of DISH Network pay per view Services your DISH Network receiver must be connected to a land based telephone line You may also order DISH Network special events and pay per view Services by calling the following toll free number 1 877 DISH PPV 3474 778 and using our automated system or speaking with a live operator at one of our Customer Service Centers A fee will apply for Page 127 Appendix B using our automated system Pay Per View Automated Fee or calling one
39. CELLATION OF SERVICE A Your Services will continue until cancelled or disconnected as provided herein Unless previously disconnected your subscription will be automatically renewed unless and until you contact us to cancel it as provided in the next paragraph B You have the right to cancel your Services for any reason and at any time by notifying us via telephone via e mail or in writing at the phone number e mail address or mailing address set forth in the first paragraph of this Agreement Please be aware that certain promotions have an optional or mandatory term agreement period and if you cancel your Services prior to the expiration of that optional or mandatory term agreement period certain early termination or cancellation fees may apply C In addition to all other rights that DISH Network may have to disconnect your Services DISH Network has the right to disconnect your Services at any time without providing notice to you if 1 you fail to pay any bill in full when it is due 11 we receive confirmation that you have received Services or any part of the Services without paying for them 111 you otherwise violate the terms and conditions of this Agreement or any customer agreement s applicable to the promotion s pursuant to which you are receiving Services and or Equipment iv you transfer encumber or relocate any leased Equipment unless you relocate such equipment as part of a residential move into an area within which you c
40. Contents Important Safety INStructiONnS ccccssseeeeseseseeeeeeeneeeees iii Chapter 1 How to Get Started cst ceseeeeeeteeeeeeeeeeeeeeees 1 Welcome chi ac aea A aE 1 OVCIVIEW a E 2 New Features Video 2 Getting Started eesse 3 Quick Tour of Basic Features 0 08 4 Quick Tour of the Menus n se 6 Quick Tour of DishPVR Features 10 Chapter 2 Parts of the System ccseesesseeeeeeeeeeeees 15 INe RECEVON sect ceca cto cle aaa 15 Remote COntrol mararian a 20 Receiver Menus 1 2 2uasid et asteeetaranaeiadices 27 TV and VCR Connections cceceeseeeeeeeees 29 Chapter 3 Using the System cccccsesseeeeeseeseeeneeseees 31 Change Channels ixiscaeeneenetieien 31 Use the Program Guilde ccccccseeeeeeeeees 31 Use the Program Bannetl cccccceeeeeeeeee 34 Use the Browse Banner cccceeceeeeseeeeees 34 Buy a Pay Per View Program c 00008 36 Use Themes cccccceeccecceeceeeeeseeseeeeeeeeeenenneees 37 LSC FAaVOnies LS ha Nie nn tel aitiene 38 Use the Search Feature cccceeeeseeseeeeeees 40 USE LOCK S asn r E E 42 Use Event TimMers cccceceeceeeeceeceeeeeeeenees 48 WSC Caller ID ann th Sa atecadeteaace abosareens 58 Use Dolby Digital Sound ccceceeeeeeeees 59 Use the DishDVR Features nnn 60 Control Other Devices with the Remote 68 Upgrade the Receiver Softwar
41. ECT button to watch the program you just highlighted Quick Tour of Basic Features l 2 Make sure the TV is on Press the UP or DOWN ARROW button to change channels Press the RECALL button to go back to the last channel you watched RECALL Quick Tour of Basic Features 4 Press the THEME LEFT arrow button to open the Themes menu memory 6 Series Specials 7 Music Arts 3 News Business 8 Religious 4 Family Kids 9 Search 5 Education 5 For example press the 1 button to see a list of movies 6 Press the VIEW button to go back to watch a program 7 Press the INFO button to see info about the program 8 Press the CANCEL button to go back to watch the program 9 Press the BROWSE RIGHT arrow button to open the Browse Banner In this example the Browse Banner shows info on a program we re watching at the top and info on another program at the bottom 5 Tue 11 l 11 08 ake oi Tm Remote Contfot Help 101 HELP Time Left 5 57 Chapter 1 How to Get Started 10 Press the UP or DOWN ARROW button to change the channel 11 12 information you see at the bottom of the TV screen Until you do the bottom info is the same as the top info Press the RIGHT ARROW button to change the channel information you see at the bottom of the TV screen for the program coming next Press the LEFT ARROW button to go back to the program on now Press the VIEW button t
42. ELECT button to select the event you highlighted This opens a menu of info about that event 23 Press VIEW to return to your live programming Conclusion This is the end of the quick tours Continue on to the next chapter Parts of the System for a detailed description of your DishDVR receiver Page 14 Chapter 2 Parts of the System The Receiver Receiver Front Panel Info and Menu Buttons Sys Info and Power Buttons Power Light Recording Light I eeeeeEeYZ Smart Card Door Arrow and Select Buttons IR Sensor and IR Blasters Smart Card Door The Smart Card is behind the door on the front panel Note Leave the Smart Card in and keep the door closed Front Panel Buttons The front panel buttons work the same way as the buttons on the remote to control the receiver but not any other devices For more info on the remote control buttons please see Remote Control on page 20 of this User Guide For information on using the remote to control other devices go to page 20 Info Button Press the INFO button to see info about a program you watch or ieee INFO a program you highlight in a menu The info may include one or more of these symbols for a program you can t buy for a blacked out program for a pay per view program for a program with an event timer for a locked program Menu Button Press the MENU button to open the Main Menu MENU Page 15 Chapter 2 Parts of the System A
43. M Only Select this option only if the amplifier can t process Dolby Digital signals e Dolby Digital PCM Select this option only if the amplifier can process both Dolby Digital and Linear PCM signals 6 Select the Save option to save the setup Use the DishDVR Features Many satellite TV programs and films are copyrighted A In some cases copyright law may apply to private in home recording The DishDVR features let you decide how to watch TV You can pause rewind or skip back through a program Then you can go back to watch fast forward or skip ahead through the program You can record and play back programs with full digital audio and video quality without a VCR Auto Recording If you get a phone call while you watch a live program you can pause the program answer the phone go back to watch the program and not miss any of the action You can pause rewind or skip back through a live program Then you can go back to watch fast forward or skip ahead through the program For more info please see Use Auto Recording below Page 60 Tip Auto recording is what happens automatically while you re watching a program It includes features like Pause Back Forward and Skip Forward On demand recording is what you use with programs you ve already recorded Use the DishDVR Features On Demand Recording You can record a program on now or a future program to watch later or you can keep your
44. NEW DISH NETWORK CUSTOMER YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER WE WILL NOTIFY YOU OF ANY CHANGES TO OR REPLACEMENT OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AND YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OF SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED TERMS AND CONDITIONS AND THEY WILL BE LEGALLY BINDING ON YOU 1 THE DISH NETWORK SERVICE A Services Defined For purposes of this Agreement the term Services shall mean all video audio interactive and other programming services and all other services that are currently available from DISH Network whether subscription based pay per view based or otherwise and that we may provide to consumers in the future B Changing Your Programming Selection Unless otherwise specified in this Agreement or the customer agreement s if any applicable to the promotion s pursuant to which you are receiving Services and or Equipment you may change your programming selection at any time by notifying us A fee may apply to such changes Transaction Fee In addition and without limitation you may be charged a monthly fee Service Access Fee if you fail to subscribe to one of the following DISH Network basic programming packages America s Top 60
45. Program Guide shows programs that are on now and those that will be on during the next seven to nine days The guide doesn t show programs that have ended e You can hide adult channels so the Program Guide doesn t show them Please see Hide or Show All Adult Channels on page 47 e You may see the following symbols in the Program Guide DD means the program has Dolby Digital sound f efor a program you can t buy S efor a blacked out program efor a pay per view program Tip Be sure l l to turn off the efor a program with an event timer receiver So the green efor a locked program power light is off pee Display the Last Channel You Watched in the Program Guide you re no using it This You can set up the Program Guide to show the channel you are watching in way the its upper right hand corner Program Guide will be 1 Press the MENU button automatically updated and you won t 2 Select the System Setup option mno have to wait for it to be updated when 3 Select the Guide Displays opti vane Select the Gui isplays option WXYZ watching a Q program 4 Select the Partial guide with video ee option or the Full guide without video _GEIsEIRTIEES TINE option or Full guide without video 5 Select the Save option SAVE Page 32 Use the Program Guide Set the Channel Order in the Program Guide You can set up the Program Guide to list channels in ascending order with the highest channel number a
46. STALLATION SUMMARY LNBs Twine DishPro Connections Dish input 1 7 Satelite EILER Transponder S T E Device bi ek Status Satellite reception verified aE EP DishPro Wiring Diagrams DISH 500 One DishPro Quad LNBF Four DishPro Receivers This diagram leaves out grounding to be clear Make sure you ground the system per the National Electrical Code NEC and all local electrical codes ish DISH 500 l ro 110 West and 119 West Note Each cable carries both the 119 West and 110 West signals once you use each receiver to check the setup To four DishPro receivers When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below LNBs Quad 1 Dish Input 1 2 Satellite Transponder ET MCI Device Status Satellite reception verified Details Chapter 4 Installation Instructions DISH 500 with a DishPro Twin LNBF One DISH 300 with a DishPro LNBF DP34 Switch Four DishPro Receivers This diagram leaves out grounding to be clear Make sure you ground the system per the National Electrical Code NEC and all local electrical codes DISH 300 I 5 h Anthor DISH Hetrwork Surbelliog DISH 500 iv i ro 110 Wesi and 119 Wesi DishProa E LNBFs en Hote Each cable asl carries both the x gt 119 and 110 signals E a once you ve used a i each receiver to chec
47. T SERVICES OR EQUIPMENT DISH Network may sell assign or transfer your account to a third party without notice to you You may not assign or transfer your Services without our written consent which will not be unreasonably withheld We may however refuse to allow you to assign or transfer your Services if you lease your Equipment or if your account has an outstanding balance 7 LIMITATION OF OUR LIABILITY A NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR FOR ANY DELAY OR FAILURE TO PERFORM INCLUDING WITHOUT LIMITATION IF SUCH INTERRUPTION OR DELAY OR FAILURE TO PERFORM ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK S ACCESS TO ALL OR ANY PORTION OF SERVICES THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO DIFFERENT SATELLITE S A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT ANY SOFTWARE OR OTHER DOWNLOADS INITIATED BY US OR ANY ACTS OF GOD FIRES EARTHQUAKES FLOODS POWER OR TECHNICAL FAILURE SATELLITE OR UPLINK FAILURE ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR CONTROL B NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF RECORDING INCLUDING WITHOUT LIMITATION ANY LOSS OF PREVENTION OF RECORDING DUE TO ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT
48. TV brightness and contrast Make sure you connect the TV to the receiver the right way Make sure you turn off the TV s text mode and closed captioned features Set the TV to S Video or Video input Make sure you install the system the right way Make sure all the cables are in place and their connections are tight Make sure the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure you aim the satellite dish at the satellite Check the strength of the signal with the Point Dish and Signal Strength menu Check the local weather Heavy rain snow or cloud cover can interfere with the satellite signal Brush snow leaves etc off the satellite dish Make sure you adjust the TV brightness and contrast and the TV is working right Make sure you connect the TV to the receiver the right way Check whether nearby devices are sources of interference Make sure all the cables are in place and their connections are tight Check the dish to receiver cable run length if it s over 100 feet please call the Customer Service Center for help Use the TV remote control and or menus the TV displays not the receiver remote control or menus the receiver displays to turn off the closed captioned feature Check your TV user s manual for the right TV input to use for the signal from the receiver REMOTE CONTROL What s Happening While you do a r
49. W button to go back to watching a program Quick Tour of DishDVR Features 1 Watch a program for just a few minutes 2 Press the PAUSE button to pause the program 3 Press the PLAY button to watch the program from the point where you paused it PLAY 4 Press the VIEW button to go back right away to the live program VIEW 5 Press the SKIP BACK button to skip back about ten seconds in the program Page 10 Quick Tour of DishDVR Features 6 Press the PAUSE button and then press the BACK button to reverse the program in slow motion Press the BACK button once to reverse the program 1 4 the speed as normal play Press the BACK button twice to reverse at normal speed If you press the BACK button again the program reverses as described in the next step 7 Press the BACK button once to reverse the program four times as fast as normal play Press the BACK button twice to reverse at 15 times normal speed three times to reverse at 60 times normal speed and four times to reverse at 300 BACK times normal speed 8 Press the PLAY button Page 11 Chapter 1 How to Get Started Tip The DishDVR has features that let you decide how to watch TV Page 12 9 Press the SKIP AHEAD button to skip ahead about 30 seconds in the play back Note You cannot skip ahead if you are watching TV 10 Press the PAUSE button and then press the FWD button to forward the 11 progra
50. a channel select that channel The checkmark next to the channel goes away FOOD 110 HGTV 112 E 114 C EIVERE C A amp E 118 4 Select the Save option to save your changes SAVE 5 You must lock the receiver to apply the lock you just set Please see Lock or Unlock the Receiver on page 47 Lock or Unlock the Receiver Front Panel Buttons Note You can lock the receiver buttons and hide the remote to limit how people use the receiver Note Even if you lock the receiver front panel buttons the Power button will continue to work Here s what to do 1 Press MENU and then select the Locks menu 2 Select the Front Panel Lock option The Lock Front Panel Buttons popup displays Do you wish to lock the front panel buttons a YES fees View andor change front panel button lockout status 3 Select the Yes option YES 4 You must lock the receiver to apply the lock you just set Please see Lock or Unlock the Receiver on page 47 Page 45 Chapter 3 Using the System Tip You can lock single adult channels or all adult channels Just remember that you will need the password to unlock them Page 46 To unlock the receiver front panel buttons L Press MENU and then select the Locks menu 2 Select the Front Panel gt Lock option The Unlock Front Panel Buttons popup ASA displays i ord View and or change front panel button lockout status Select the Yes option
51. accompanied by an adult NC 17 Not recommended for Children under the age of 17 NR AO Not Rated Adult Oriented Expanded Ratings L Language Adult language V Violence Graphic Violence SC Sexual Content Sexual scenes N Nudity Nude scenes Set or Change Rating Code Locks l Press MENU and then select the Locks menu Select the Ratings Locks option Q Q Rating Select the rating for the youngest viewers you want to protect This also selects ratings for programs for more mature viewers In the example here if you lock PG 13 rated programs you also lock all programs with the R NC 17 and NR AO ratings Select the expanded rating code s if you want to lock these ratings too For example here we selected Language Expanded Rating Note You can select any all or none of these rating codes To unlock a rating code select the code Select the Save option to save your changes SAVE You must lock the receiver to apply the lock you just set Please see Lock or Unlock the Receiver on page 47 Use Locks Set or Change Channel Locks Note You can lock any channel even a pay per view channel 1 Press MENU and then select the Locks menu 2 Select the Channel Locks option Select the channel s you want to lock A checkmark shows up next to the channel s as you can see in this example USA 102 CMDY 104 TViand 106 lt A al A C LIFE 108 il lt A ill 3 To unlock
52. all a 10dB attenuator you can buy one from a consumer electronics parts store Note This will help keep out stray UHF signals but can also cut down how far away from the receiver you can use the remote control 1 Take the UHF antenna off the receiver s back panel UHF REMOTE ANTENNA input UHF JAN REMOTE ANTENNAS UHF Remote Antenna Example of Receiver Back Panel 2 Connect a 10dB attenuator onto the UHF REMOTE ANTENNA input emoe C ANTENNAS Xr 10 dB Example of Attenuator Receiver Back Panel 3 Connect the UHF antenna onto the attenuator A ON 100B X UHF Remote Attenuator Antenna Example of KN Receiver Back Panel y The Receiver Page 19 Chapter 2 Parts of the System Tip If the receiver does unexpected things for example changes channels starts DVR features randomly you may have to change the remote control address See Change the Address on page Page 20 Remote Control This section describes the remote control and its buttons used to control the receiver To find out how to use the remote to control other devices please see Control Other Devices with the Remote beginning on page 68 The remote control we include with the receiver may look a bit different than the one shown If you lose or damage the remote control you can use the receiver s front panel buttons to operate many of the receiver s features Call AN the Customer Serv
53. alling the receiver on top of or underneath another electronic device such as a stereo receiver as this can cause heat build up and vibration DishDVR and DVR Either way the system works just the same Welcome to this User Guide We have placed tips in the gray bars on most pages to help you Chapter 1 How to Get Started Tip Notice that menus and other screen pictures shown in this guide are just for example The menus you see may look a bit different Overview Before you use your satellite receiver you need to install the system or have it installed by a professional technician For a professional installation please call the Customer Service Center at 1 800 333 DISH 3474 If you install the system yourself use the instructions in Chapter 4 A vital part of the installation is to set up the receiver to get the latest software via the satellite signal You can t use the AN receiver s features until you do If you are installing a new system and follow the instructions in Chapter 4 your receiver will automatically get this software e After you install your system or add this receiver to an existing system all you need to do is order your program packages using the instructions on page 3 e Take the Quick Tours that begin on page 4 to become familiar with product operation and features e To learn about parts of the system see Parts of the System on page 15 e To learn how to use the system
54. an permissibly continue to receive such Services v you assign or attempt to assign any of your rights duties or obligations under the terms and conditions of this Agreement or any customer agreement s applicable to the promotion s pursuant to which you are receiving Services and or Equipment vi you are receiving Services through a third party billing agent and become ineligible to receive applicable services provided by such third party billing agent or vii any act of bankruptcy on your part or the commencement of bankruptcy proceedings against you D If your Services are canceled or disconnected for any reason you are still responsible for the payment of all outstanding balances accrued including without limitation any applicable Fees E You understand that except in certain limited circumstances charges for Services once charged to your account are nonrefundable and no refunds or credits will be provided in connection with the cancellation of subscriptions to Services If you received a discounted price in exchange for your agreement to pay for your Services on a multi month basis and you cancel your Services prior to the expiration of your multi month subscription you understand and agree that you are not entitled to any refund or credit for the unused portions of your multi month subscription 4 EQUIPMENT A In order to receive Services it will be necessary for you to purchase or lease certain reception equipment consisting
55. anel light will blink Don t disturb or unplug the receiver while it gets the upgrade Select OK The receiver will re initialize reformat the disk You will lose all your recorded events but you will then be able to use all the PVR and recording features again A DISH 500 upgrade is required for access to features call 1 800 333 DISH This error message is for receivers with hard drives only If the receiver has good airflow it will need to be replaced If the receiver is in an enclosure it will need to be moved so it can receive adequate airflow to cool it 1 Verify the receiver is in an open area to receive good airflow for cooling 2 If the receiver is in an enclosed space the receiver must be moved to prevent damage from overheating 3 If the receiver is in an open space the receiver should be replaced PAY PER VIEW What s Happening Someone orders a pay per view program without asking you You find you can t order a pay per view program You find you can t cancel a pay per view program Your setup includes more than one receiver You order a pay per view program but it doesn t show up on all of the receivers PHONE What s Happening You have connected a phone line to the receiver but when it tries to dial out it fails While you re making a phone call you hear clicks You pick up the phone to make a call but you don t hear a dial tone Your co
56. ate the timer works for it Works once a week on the same channel at the same time on the same day You can set this timer for a program that comes on once a week Works on Monday through Sunday on the same channel at the same time each day You can set this timer for a program that comes on every day Works on Monday through Friday on the same channel at the same time each day You can set this timer for a program that comes on every weekday Use Event Timers Tip Want to make sure you never miss an episode of your favorite show Just set a Weekly Event Timer once and the receiver will automatically record it every week Page 49 Chapter 3 Using the System Tip Quick Record is the fastest and easiest way to record one program once Just find the program you want to record press Record and then you re done It s that simple Page 50 When an Event Timer Works Only during the five minutes right before an event timer works you ll see a small picture of a clock blinking on the TV screen This clock goes away when the program begins While you see the clock you can do either one of these things e Press the remote control CANCEL button to clear the clock from the TV screen This doesn t change the timer it will still work e Press the remote control INFO button to see more information on the event timer If you do this you Il have these two choices INFO e Select the OK option to con
57. ated for 950 2150 MHz These other cables may cause signal loss Do not use existing cables such as RG 59 Also be sure that any outdoor connections are made using waterproof F connectors Tighten all of the coaxial cable connection only by hand If you use a wrench you may over tighten the connections and damage your equipment Such damage is not covered by the Limited Warranty 7 Thread the RG 6 coaxial cable through the mast support arm and the Y bracket This cable should be long enough to run from your receiver to your LNBF Note See Running Coaxial Cables on page 101 for cable installation guidance 8 Attach the Y bracket using the Y bracket screw 9 Connect the RG 6 cable from the DISHPro SAT IN connection on the back of the receiver directly to port 1 of the DISHPro Twin LNBF as Page 87 Chapter 4 Installation Instructions shown below Be sure there are no multi dish switches between the LNBE and the receiver Connect to Port 1 It s on the left when the LNBF is pointed towards you 10 Attach the LNBF to the Y bracket using the two LNBF screws 11 Slide the dish assembly down onto the mast Make sure the pivot bolt rests on the top of the mast Turn the dish assembly so that it points in the general direction of the satellites using the azimuth angle from page 84 12 You should see the Point Dish Signal menu If not open the Main Menu select System Setup then Installation then Point Dish
58. avorite List s Name 1 Open the Favorite Lists menu 2 Select the list whose name you want to change A check mark shows up next to the list For example here we selected List 1 C iE 3 Select the Edit List Name option EDIT LIST NAME 4 Select the Clear option if you want to clear the list s name CLEAR Page 39 Chapter 3 Using the System 5 Select a letter on the on screen keypad it s just like selecting a menu option For example here we selected B Do this again to spell out the name You can enter up to eight Tip It s easy letters numbers or spaces If you need to to apply a select the space option to insert a space in Favorite List the name or the back option to correct a Just press letter GUIDE on the remote 6 Select the Save option to save your changes repeatedly and watch for Apply a Favorite List the name of oo l your list to To apply a Favorite List do the following PE i e If the Program Guide is open press the GUIDE button to apply the next upper left vane most area of list The Program Guide shows which list you apply the Program Guide Note Unless you add channels to at least one custom list you can apply only the All Chan list or the All Sub list Use the Search Feature The Search feature allows you to search the Program Guide for programs or program information 1 Press the SEARCH button search 2 The Search Menu will open 3 Move
59. bc def Use these buttons to directly enter numbers in a different channel Q Q Q Note These buttons do not change the channels on A a pn the TV if the remote control is in limited mode Q Q 900 gt Q Control a VCR or a Second VCR Only the buttons described here control a VCR or DVD player Some of the buttons we tell you about here may not control your VCR or AN DVD player Please see the user s manual that came with your VCR or DVD player for information about the VCR s features VCR Mode Button You must first set up the remote to control the VCR Please see Set Up the Remote to Control Devices beginning on page 68 Then you must press the VCR mode button to set the remote to VCR mode The VCR mode button flashes once to show you ve set the remote to VCR mode Make sure you keep the remote in VCR mode to use the buttons we tell you about here Note You can set up the remote to control a second VCR in AUX mode the same way it controls the first VCR in VCR mode Please see Set Up the Remote to Control Devices beginning on page 68 Note You must set the remote to VCR mode to set it up to control a DVD player Once you do this you must set the remote to VCR mode to control a DVD player Page 73 Chapter 3 Using the System Page 74 TV Video Button TV VIDEO Use this button to switch the VCR between its TV mode and its VCR mode please see your VCR user s manual for information Power Button Press th
60. bed in this User s Guide DISH Button Press this button to use the DishHOME Interactive TV applications See page 81 for information on using this exciting feature DVR Buttons Use these buttons to record or play back a program Please see Use the DVR Features for details a Note Even if the top button says PVR instead of DVR it works the same BACK STOP lt Q search Q Q KY Tip When you re in the Program Guide you can skip ahead 24 hours just by pressing the Skip Ahead button on the remote Tip DVR buttons let you take control of television You can use them to pause live TV go back in time skip ahead and more Page 25 Chapter 2 Parts of the System Page 26 Change the Address Because UHF signals travel long distances and go through walls a neighbor s remote could control your receiver by mistake To prevent this problem you can change the address on the remote and receiver as follows l 2 Make sure the TV and receiver are turned on Open the Important System Information menu by pressing the receiver s front panel SYS INFO button SYS INFO The Important System Information menu shows a Remote Address Write down this number Press and hold the SAT button for about three seconds until all of the mode buttons light up and then let go of the SAT button Use the number buttons to enter any number from to 16 but
61. bounce off curtains it may not be strong enough to control the VCR Make sure nothing blocks the signal and the signal can bounce off nearby light colored smooth surfaces If you can t set up the IR Blaster to control the VCR maybe you can use an IR extender you connect to the receiver Accessory Jack An IR extender is a cable that carries the infra red signal from the receiver to the IR sensor on the VCR You can buy extenders from the Customer Service Center You must set up the receiver to send the right signals out via the Accessory Jack Please see Set Up the Accessory Jack on page 81 Here s what to do The receiver starts the VCR to record but doesn t AN turn the VCR on So you must leave the VCR turned on 1 Get the VCR device code from the table in Device Codes on page 121 2 Press the MENU button 3 Select the System Setup option mno 4 Select the Installation option Select the VCR Setup option Use the number buttons to enter the VCR device code Make sure you turn the VCR on If you are using the TV Set Out on the receiver to provide audio video to the VCR set its channel switch to 3 or 4 to match the receiver back panel channel 3 4 switch and make sure the VCR is set to record on this channel Put a rewound videotape in Page 57 Chapter 3 Using the System 8 To test the device code highlight the Test option The receiver displays a message that warns you to TEST make sure you turn the VCR on
62. ce Center for help Make sure your system uses RG6 cable Check the dish to receiver cable run length if it s over 100 feet please call the Customer Service Center for help Check the cables and their connections to the multi dish switch Make sure all the cables are in place and their connections are tight If this doesn t work do the Check Switch test Please see the installation instructions for what to do If this doesn t work please call the Customer Service Center for help If you ve called the Customer Service Center to order your program packages please wait a few minutes to see if the message goes away If it doesn t goes away please call the Customer Service center If you haven t called the Customer Service Center to order your program packages please do so You must connect the receiver to a phone line at all times If you install two or more receivers do this for each receiver Review what you ve bought with pay per view to check the Smart Card credit limit If you ve gone over the limit please call the Customer Service Center If this doesn t work please call the Customer Service Center for help Install a DSL filter between the receiver and the telephone wall jack Remember the program providers decide which programs they black out not us You must buy a channel before you can tune to a program on that channel Please call the Customer Service Center at 1 800 333 DISH 34
63. cked Programs 56 Protect a Recorded Program 51 53 54 Recorded Event s Info Menu 63 Start Recording a Program 62 Stop Recording a Program 63 Use an Event Timer 63 P Password Change the Password 43 Pay Per View Programs Buy a Pay Per View Program 36 Lock or Unlock All Pay Per View Programs 46 Personal Identification Number PIN 48 Program Banner 34 Program Guide 31 Programs Browse Banner 34 Display the Last Channel You Watched in the Program Guide 32 Order Your Program Packages 3 Select a Program in the Program Guide 33 Q Quick Record 50 Quick Tour of Basic Features 4 Quick Tour of DishDVR Features 10 Quick Tour of Menus 6 R Radio Interference 138 Rating Code Locks 43 Set or Change Rating Code Locks 44 Receiver 15 Address Change the 26 Attenuator Install an 19 Back Panel 17 Back Panel Ports 17 Control a VCR 56 Front Panel 15 Front Panel Buttons 15 Lock or Unlock the Receiver 47 Menus 27 Radio Interference 138 Reset the Receiver 80 Set Up the Accessory Jack 81 Telephone Communication 137 Receiver Back Panel 17 Receiver Front Panel 15 Receiver Menus 27 Cancel a Procedure 28 Make a Choice in a Menu 27 Open or Close a Menu 26 Remote Control 20 Address Change the 26 Attenuator Install an 19 Batteries 21 Buttons 22 72 Control Devices with the Remote 68 Device Codes Check the 71 Device Codes Scan for 70 Device Codes 69 Modes 68 Other Features 77 Set Up the Remote to Control De vices
64. cks menu lock the receiver 2 Select the Lock System option The receiver displays a message that tells you to enter the password 3 Use the number buttons to enter the password The receiver displays stars as you enter the digits of the password When you enter the last digit of the password the receiver highlights the OK option Press the SELECT button 4 The receiver displays a message that tells you to enter the password again Do so and then select the OK option again This applies all the locks you Set To unlock the receiver 1 Open the Locks menu 2 Because the receiver is locked it displays a message that tells you e to enter a password The receiver displays stars as you enter the digits of the password When you enter the last digit of the password the receiver highlights the OK option Press the SELECT button 3 Select the Unlock System option aji Page 47 Chapter 3 Using the System Page 48 When You ve Locked the Receiver If you try to watch a locked channel or program erase a protected DVR recording or open the Locks menu the receiver displays a message that tells you to enter the password The receiver gives you three tries to enter the right password If you can t do this the receiver doesn t let you try again for several minutes If you enter the right password you can watch a locked channel or program or open the Locks menu If you leave a locked channel or progra
65. cluding without limitation any installation agreement or customer agreement s if any applicable to the promotion s pursuant to which you are receiving Services and or Equipment and except as provided to the contrary herein all such written agreements shall remain in full force and effect Except as expressly set forth in this Agreement to the contrary any and all prior DISH Network Residential Customer Agreements are hereby replaced and superseded in their entirety by this Agreement and such prior DISH Network Residential Customer Agreements shall be of no further force or effect whatsoever In the event of any conflict or inconsistency between the terms and conditions of this Agreement and any customer agreement s applicable to the promotion s pursuant to which you are receiving Services and or Equipment the terms and conditions of such customer agreement s shall be controlling In the event of any ambiguity between the terms and conditions of this Agreement and any customer agreement s applicable to the promotion s pursuant to which you are receiving Services and or Equipment DISH Network shall have the sole and exclusive authority to interpret and or make a final determination in its sole discretion concerning any issue arising from such ambiguity Limited Warranty STAYING LEGAL Title 47 Section 605 e 4 United States Code U S C makes it a federal crime to modify this receiver to enable it to receive encrypted scrambled television
66. coder can process only Dolby Digital signals the PCM Only option if the amplifier can t process Dolby Digital and the Dolby Digital PCM option only if the amplifier can process both regular and Dolby Digital sound Note If you select the Dolby Digital PCM option and the amplifier decoder can t process Dolby Digital you could damage the speakers If the amplifier decoder can t process Dolby Digital it won t provide Dolby Digital sound Please see the amplifier user s manual or call your audio electronics dealer for more info Make sure you connect an amplifier decoder that can process Dolby Digital sound to the receiver s back panel Dolby Digital output What You Can Do To use Quick Record highlight a future program but don t press the SELECT button Instead press the RECORD button Note You can use the Create an Event Timer menu if you want because it s almost as fast as Quick Record First enter the password then you can set an event timer for the program First order the event then you can set an event timer for it Delete one of the event timers you set earlier and then you can set a new event timer Remember a Reminder Event Timer just reminds you the program is about to start An Auto Tune Event Timer reminds you and tunes the receiver to the channel of the program A VCR Event Timer reminds you tunes the receiver and starts the VCR to record A DVR Event Timer reminds you tunes t
67. control buttons operate as described below to control satellite receiver functions Page 22 Remote Control Power Buttons Press the blank POWER button to turn the receiver on or off Use the TV POWER button to turn the TV on or off See Set Up the Remote to Control Other Devices for instructions on programming the remote to control your TV Menu Button Press this button to open the Main Menu E TV Video Button TVIVIDEO If you connect a second video source such as cable or a broadcast Q antenna to the receiver s back panel TV ANTENNA CABLE IN port you can use this button to switch the receiver between the satellite signal and another video signal Note The signal from the second video source will only be available on the TV SET OUT port not on the S VIDEO or RCA output connections Page Up and Page Down Buttons Press the PAGE UP button or the PAGE DOWN button to scan page by page through the Program Guide a Themes list a Favorite List an Event Timers list or a list of channels Mute Button Press this button to turn the TV sound off or on To use this button MUTE you must set up the remote to control the TV See Set up the Remote Q to Control Other Devices on page 68 for instructions Volume Button Tip The Guide l l button opens Press this button to change the TV volume To use this VOLUME the Program button you must set up the remote to control the TV Guide Use it Please see Set Up the Re
68. ct the Telephone System option to display the Telephone System Setup menu AES MSO PHONE SYSTEM SETUP 3 Select the Touch Tone or the Rotary Pulse option in the Phone Type list Note Usually you need a telephone number prefix only for business installations For most residential installations all you need to do is set the telephone system type The default setting of No Prefix needed will allow correct dialing If this is the case select the Save option to save the above setting and stop here If you do need to set a prefix then instead of selecting the Save option go on to step 4 4 Move the highlight to the Outside Line Prefix list Press the SELECT button to select the highlighted option Nuc ber of digits ms Tit Page 102 Connecting Each Receiver to a Phone Select one of the following e If you do not need to dial a prefix select the No Prefix option e If you need to dial a prefix for example dial 9 to get an outside line select the Prefix Code option The receiver displays the same number of boxes highlighting the first box where you must enter the digits Use the NUMBER PAD to enter the prefix code As you enter each number the highlight moves to the next box Move the highlight to the Save option Press the SELECT button to save the settings Page 103 Chapter 4 Installation Instructions Notes Page 104 Chapter 5 Reference USE THE TROUBLE SHOOTING TABLES You ca
69. defective subject to the limitations of this warranty EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining part of the original warranty period Note Parts means items included in this package which may include the satellite dish assembly receiver LNBF remote control or dish mounting hardware It does not include other parts purchased separately WHAT THE WARRANTY DOES NOT COVER This warranty does not cover installation of the system If applicable such installation will be warranted under a separate installation agreement This warranty does not cover consumer instruction physical setup or adjustment of any consumer electronic devices remote control batteries signal reception problems loss of use of the system or unused programming charges due to system malfunction This warranty does not cover cosmetic damage damage due to lightning electrical or tele phone line surges battery leakage fire flood or other acts of Nature accident misuse abuse repair or alteration by other than authorized factory service use of accessories not recommended by the receiver manufacturer negligence commercial or institutional use or improper or neglected maintenance This warranty does not cover equipment sold AS IS or WITH ALL FAULTS shipping and handling removal or reinstallation shipping damage if the equipment was not packed and shipped in the manner prescribed nor
70. ding without limitation acquiring credit reports and histories and to report any payment defaults to credit reporting agencies Under the Fair Credit Reporting Act you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any consumer reporting agency Please include the specific item of dispute and why you believe the information reported is in error in any such notice D Personal Information If you have an on line account with us you are fully responsible for maintaining the confidentiality of your password and account username and for all activities that occur under your password and or account username You agree to 1 keep your account username and password confidential and not share them with anyone else and 11 immediately notify us of any unauthorized use of your password and or account username or other breach of security E Applicable Law This Agreement including without limitation all matters relating to its validity construction performance and enforcement and any claim complaint or dispute arising out of or related to this Agreement or Services shall be governed by the laws and regulations of the State of Colorado without giving effect to its conflict of law provisions These terms and conditions are subject to amendment modification or termination if required by such laws or regulations If any provision in this Agreement is declared to be illegal or in conflict wi
71. e 06 79 Reset the RECEIVED ccceeceececeeceeeeceeeeeeenes 80 Change Program Languages c s0000 80 Set Up the Accessory Jack ccceeseeeeees 81 DishHOME Interactive TV Applications 81 Chapter 4 Installation Instructions cccseceseseeeees How to Use these Instructions 0 83 Installing a DISH 500 Antenna 04 83 DishPro Wiring Diagrams cccceeeeeeeeees 94 Running Coaxial Cable ccccesceesseeeeeeeees 101 Connecting Each Receiver to a Phone Line 112 Chapter 5 REIGrenCe iisiescnncccec crac ae pececeeedeecietaeeet Use the Troubleshooting Tables 105 Test the System ccccccsseseeeeeeeeeeeesseeeeenens 119 DEVICE GODS rir meai a 120 ApHeNdIX siso a a a a Ea Limited Warranty ccccseccceeeeeseeeeeeeeeeeeeeees 125 What the Warranty Covelrs cccseeeeeeeee 125 What the Warranty Does Not Cover 125 Residential Customer Agreement 127 Staying Legal os srscec cd onelvedencdsatadeenneastetecearnees 134 FCC Compliance cccccccccccesseeceeeeeeseeeees 135 Radio Interference ccccccecsseeeeeeeeeeeeeeees 136 Important Safety Instructions You should always follow these instructions to help ensure against injury to AN yourself and damage to the system Read these instructions Keep these instructions Heed all warni
72. e Of course you can t forward into the part of a live program that hasn t been broadcast yet Press the VIEW button to catch up with the program as it s showing now DO Use On Demand Recording Turn the receiver on and tune it to a channel Then you can do these things Note If you record a locked program while you have the receiver locked you Il have to enter the password to play back that program Start recording a program e Ataprogram s start press the remote controls RECORD button Q If you ve watched a program from its start up to about one hour after it s started do this RECORD 1 Press the BACK button 2 Let the program reverse to its start 3 Press the RECORD button You get all of the program on your recording 7 Select an option to start recording Note If you don t tune to a program until Soke ee after it starts you can record only the part of gt CET Cl ae the program that comes after you tune to it oo l Page 62 Use the DishDVR Features Stop recording Press the remote control s STOP button STOP When press the RECORD button you control how long the Q receiver records So the receiver won t stop recording too soon This also means you must remember to stop the recording Or you RECORD can use an Event Timer to start and stop the recording e Use Quick Record to set a one time DVR event timer for a future program Please see pa
73. e BACK button once to rewind the program four times as fast as normal play Press the BACK button twice to rewind at 15 times normal speed three times to rewind at 60 times normal speed and four times to rewind at 300 times normal speed Press the PAUSE button and then press the BACK button to reverse the program in slow motion Press the BACK button once to reverse the program 1 4 the speed of normal play Press the BACK button twice to reverse at normal speed Press the FWD forward button once to forward the program four times as fast as normal play Press the FWD button twice to forward at 15 times normal speed three times to forward at 60 times normal speed and FWD four times to forward at 300 times normal speed Press the PAUSE button and then press the FWD button to forward the program in slow motion Press the FWD button once to advance at 1 15 the speed of normal play twice to forward at 1 4 the speed of normal play and three times to play the program V BACK Note Of course you can watch any part of an event you ve already recorded Use the DishDVR Features e Press the PLAY button to play back or go on with play back Also press this button to switch from fast forward or rewind back to normal play back e Press the SKIP BACK button to skip back about ten seconds in the event Press this button again to skip back again e Press the SKIP AHEAD button to skip ahead about 30 seconds in the event
74. e a manual timer to record part of a program several programs together or parts of several programs Please see page 52 e If you use an event timer you can record only the channel you ve got tuned This means you can t record one program and watch or record another at the same time e If you open a menu while you record to a VCR the tape may record the menu If you change the volume or press the MUTE button the tape may record the change Note If you want to have an Event Timer record to a VCR you must set up the receiver to control the VCR See Control a VCR on page 56 Note Even if the systems show PVR instead of DVR the receiver functions the same way Event Timer Types DVR Auto Tune Reminder VCR Reminds you a program is about to start tunes the receiver to the program when it begins records the program with the DishDVR features Reminds you a program is about to start tunes the receiver to the program when it begins Reminds you a program is about to start Reminds you a program is about to start tunes the receiver to the program when it begins starts a VCR to record the program Event Timer Frequencies Once Weekly Daily Mon Fri Works for a one time program If the program time changes this timer works at the new time The receiver deletes this timer right after the timer works Note A Once timer keys on a program not a time So even if the program comes on l
75. e blank POWER button to turn the VCR on or off Mute Button MUTE Press this button to turn the TV sound on or off Up Down Arrow Buttons Use these buttons to change channels on the VCR Note If you are using the remote control in Limited Mode the TV will not change channels Recall Button Press this button to go back to the last VCR channel you used Press it again to switch between the last two VCR channels you used VCR Buttons e Press the BACK button to rewind a videotape e Press the PAUSE button to pause a videotape Press this button or the PLAY button to go back to play the tape e Press the FWD forward button to forward a videotape e Press the STOP button to stop playing or recording on a videotape e Press the RECORD button to record on a videotape e Press the PLAY button to play or to go back to play a videotape Control Other Devices with the Remote Number Buttons abc def Use these buttons to enter channel numbers Q Q Note If you are using the remote control in limited a O gt mode the TV will not change channels pars tuv wxyz P Control a Cable TV Box Only the buttons we tell you about here control a cable TV box Some of the buttons we tell you about here may not control your cable TV box Please see your cable box user s manual for info about the box s features Aux Mode Button You must first set up the remote to control the cable TV box Please see Set Up t
76. e call the Customer Service Center for help Make sure you put the Smart Card all the way into the receiver s front panel slot If you ve called the Customer Service Center to order your program packages please wait a few minutes to see if the message goes away If it doesn t go away please call the Customer Service center If you haven t called the Customer Service Center to order your program packages please do so Make sure all the cables are in place and their connections are tight Make sure the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked Wait a few minutes to see if the message goes away Make sure all the cables are in place and their connections are tight Make sure the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked Turn the receiver off Doing this lets the receiver get new software via the satellite signal This may take several minutes don t disturb or unplug the receiver while it gets the upgrade When the upgrade is done you ll be able to use the receiver to order pay per view programs You must set up the receiver to control t
77. e form solely in conjunction with lawful operation of the DISH Network receiver s that you purchased or leased and solely for the purposes permitted under this Agreement You may not copy modify or transfer any software provided in your DISH Network receiver s or any copy thereof in whole or in part You may not reverse engineer disassemble decompile or translate such software or otherwise attempt to derive its source code except to the extent allowed under any applicable laws Any attempt to transfer any of the rights duties or obligations of this license agreement is null and void You may not rent lease load resell for profit or distribute any software provided in your DISH Network receiver s or any part thereof Such software is licensed not sold to you for use only under the terms and conditions of this license agreement and DISH Network and its suppliers reserve all rights not expressly granted to you Except as stated above this license agreement does not grant to you any intellectual property rights in the software provided in your DISH Network receiver s If you breach any term or condition of this license agreement this license agreement will automatically terminate 9 LEASED EQUIPMENT A DISH Network may from time to time lease certain Equipment to subscribers If you elect to lease Equipment from DISH Network the terms and conditions of the customer agreement s applicable to the lease promotion s pursuant to which
78. e locations and the other receiver from only two satellite locations Page 100 Running Coaxial Cable Running Coaxial Cable 1 Using the shortest path possible run the coaxial cable s from the ground block or switch to the satellite receiver s Do not kink or pinch any cable Cables should be bent only in gentle curves Do not use a longer cable between the satellite dish and the receiver than is specified in the DishPro or Legacy system installation instructions If your system requires more cable than the limit specified in these installation instructions you should consider having the system professionally installed 2 Puta drip loop in each cable at a point before it enters the building A drip loop allows moisture to drip from the cable before it runs into the building FOR EXAMPLE ONLY Before drilling any holes in the wall or roof of your building make sure that there are no wires or pipes in the area of the holes If you are not comfortable doing this contact a professional in your area Make sure that you follow all safety instructions and building codes 3 Locate each receiver inside the building against or near an outside wall Then drill a hole through the outer wall to pass a cable inside the building If a receiver is located in an interior room run a cable through the outside wall and into an attic basement or crawl space in order to reach the receiver 4 Seal all holes that you drill in the b
79. e on your regular phone or Caller ID device DOE JOHN 303 555 1234 SS You can select OK to close the message If you do nothing it will disappear after 20 seconds If you are in a menu when a call comes in you will see a different Caller ID popup Incoming call Name DOE JOHN Phone 303 555 1234 Return from this menu Use Dolby Digital Sound Dolby Digital lets you use Dolby Surround sound in an audio video system The receiver has a Dolby Digital output although not all programs have Dolby Digital sound The receiver provides Dolby Digital and Linear PCM regular mono or stereo sound for a sound system or audio amplifier decoder that can process such audio Note The TV audio always runs as usual If a program doesn t have Dolby Digital you ll hear normal TV audio 1 Connect an amplifier decoder that can process Dolby Digital signals to the receiver s back panel Dolby Digital output 2 Press the Menu button MENU 3 Select the System Setup option mno Page 59 Chapter 3 Using the System 4 Select the Dolby Digital option tuw 5 Select one of the options below If you select the Dolby Digital PCM option and the amplifier can t process both types of signals you could damage AN the speakers Please see the user s manual that came with your amplifier for more details e Dolby Digital Only Select this option if the amplifier can process only Dolby Digital AC3 signals e PC
80. e program to make room for new audio and video You find you can t watch part of a program you re auto recording To make sure you can watch all of a program on demand record it instead of auto recording it If you want to be able to watch all of a program you re auto recording don t change the channel When you change the channel you erase what s stored in auto recording You can t watch part of a live program that hasn t been broadcast yet because the receiver hasn t recorded it yet You find the Maybe you didn t press the remote To on demand record a program you must either press the remote control receiver didn t on demand record a program control RECORD button while you watched the program or set an Event Timer to record it Record button or set an Event Timer If you set an Event Timer to record the program maybe the Event Timer didn t work right Please see the Event Timers table for help Check the time left on the My Recordings list If you protect many recorded programs the receiver may not have enough room to record any new programs Maybe the receiver ran out of room to on demand record the program You may have had a signal outage caused by bad weather during the recording You find the receiver 1s missing programs you recorded If you don t protect a recorded program Use the My Recordings list to protect an on demand recorded progra
81. e promotion s pursuant to which you are receiving Services and or Equipment we will charge you a monthly DISH Network DVR service fee DISH Network DVR Service Fee for each PVR DVR receiver activated on your account E DISH Network receivers contain components and software that are proprietary to DISH Network You agree that you will not try to reverse engineer decompile or disassemble any software or hardware contained within any receiver or Smart Card Such actions are strictly prohibited and may result in the termination of this Agreement disconnection of your Services and or legal action F To optimize the operation of your Equipment you must continuously connect each DISH Network receiver on your account to your same land based telephone line Failure to connect each receiver to your same land based telephone line may result in interruption or disconnection of Services G If your Equipment is stolen or otherwise removed from your premises without your authorization you must notify our Customer Service Center by telephone or in writing immediately but in any event not more than three 3 business days after such removal to avoid liability for payment for unauthorized use of your Equipment You will not be liable for unauthorized use that occurs after we have received your notification H You are licensed to use the software provided in your DISH Network receiver s as updated by DISH Network from time to time solely in executable cod
82. e recording time you can AA You may not be able to play back events with full digital audio and move it from video quality from a videotape A eae to a Here s what to do 1 Connect the receiver s back panel audio video outputs to the VCR s audio video inputs 2 Puta rewound tape into the VCR 3 Turn the VCR on 4 Press the remote control PVR button This opens the My Recordings menu 5 Select an event on the My Recordings menu This opens an information menu for that event 6 Start the VCR to record onto the tape 7 On the event s info menu select the Start option The receiver x begins to play back the event 8 When the play back is done either Select another event to copy or If you don t have another copy to make stop the VCR Page 67 Chapter 3 Using the System Page 68 Control Other Devices with the Remote This section describes how to use the remote to control a TV a VCR or other devices For information on how to use the remote to control the receiver please see Remote Control on page 20 You can set up the remote to control as many as three devices along with the receiver These can be TVs VCRs DVD players cable TV boxes tuners or audio amplifiers Remote Control Modes You can set the remote to four different modes to control the receiver or other devices You must set up the remote to control a device like a TV or a VCR Please see Set Up the Remote to Control De
83. ee Set Up the Remote to Control Devices beginning on page 68 Then you must press the TV mode button to set the remote to TV mode The TV mode button flashes once to show yov ve set the remote to TV mode Make sure you keep the remote in TV mode to use the buttons we tell you about here Note You can set up the remote to control a second TV in Aux mode the same way it controls the first TV in TV mode Please see Set Up the Remote to Control Devices beginning on page 68 TV Video Button TV VIDEO If the TV has video format options use this button to switch the Q TV video format Power Buttons POWER Press either Power button to turn the TV on or off Note If you set up the remote to control one TV in TV mode and another TV in Aux mode press the TV Power button to control only the TV you set up in TV mode Mute Button MUTE Press this button to turn the sound on or off Q Volume Button VOLUME Press this button to raise or lower the TV volume Control Other Devices with the Remote Up Down Arrow Buttons Use these buttons to change channels on the TV CAD Note These buttons do not change channels on the TV if the remote control is in limited mode Select Button The SELECT button works as the ENTER button for a TV Recall Button Press this button to go back to the last TV channel you watched Press it again to switch between the last two TV channels you wanted RECALL Number Buttons a
84. emote procedure the remote control times out You can t find the remote control When you press the remote control POWER button to turn the receiver on the receiver s front panel POWER light doesn t turn on When you press a button on the remote control the device doesn t do what you expect When you press the remote control MUTE or VOLUME button nothing happens What s Wrong If you don t press any button for 20 seconds the remote times out Maybe you can t see if the receiver Power light is on if other lights in the room are too bright Maybe the remote control isn t working right or the batteries are weak or dead Maybe you didn t plug the receiver power cord into a power outlet or maybe there s a problem with the power Maybe the remote isn t in Sat mode Maybe the remote and the receiver have different addresses Maybe you re trying to control a device and you re not pointing the remote control right at it Maybe the remote control is missing batteries maybe you put the batteries in the remote the wrong way or maybe the batteries are weak or dead Maybe you didn t set the remote to the mode for the device you want to control Maybe you didn t set up the remote to control the device Maybe UHF signals from a neighbor s remote are blocking signals from your remote Maybe you re trying to control TV volume but you set up the re
85. eo Recorder Digital Video Recorder PVR DVR products store data and content on the hard drives of PVR DVR products and send electronic counter measures to your DISH Network receivers through periodic downloads DISH Network will use commercially reasonable efforts to schedule these downloads to minimize interference with or interruption to your Services but shall have no liability to you for any interruptions in Services arising out of or related to such downloads D DISH Network s PVR DVR Products allow you to record programming in digital format Total recording time varies depending on your receiver and the nature of the programs being recorded DISH Network does not guarantee access to or recording of any particular programming Most programming is the copyrighted material of the third party that supplies it is protected by copyright and other applicable laws and may not be reproduced published broadcast rewritten or redistributed without the written permission of the third party that supplied it except as permitted by the fair use provisions of the U S copyright laws DISH Network may in its sole discretion add change or remove features of its PVR DVR Products and upon notice to you introduce or change fees for the use of PVR DVR Product features DISH Network will notify you of any change that is within its reasonable control Unless otherwise specified in the terms and conditions of the customer agreement s applicable to th
86. equipment purchased serviced or operated outside the continental United States of America LEGAL LIMITATIONS REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THIS SYSTEM UNDER NO CIRCUMSTANCES SHALL ECHOSTAR S LIABILITY IF ANY EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY THIS WARRANTY SHALL BE VOID IF ANY FACTORY APPLIED IDENTIFICATION MARK INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS HAS BEEN ALTERED OR REMOVED THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON Page 125 Appendix B Page 126 IF YOU NEED ASSISTANCE 1 Call the Customer Service Center at 1 800 333 DISH 3474 Have the date of purchase and either your customer account number the receiver conditional access number or the receiver model number ready Display the Important Syste
87. f up to 110 000 per violation B Title 47 Section 605 e 4 United States Code U S C makes it a federal crime to modify Equipment to receive encrypted scrambled television programming without payment of required subscriptions Conviction can result in a fine of up to 500 000 and imprisonment for five years or both Any person who procures Equipment that has been so modified is an accessory to that offense and may be punishable in the same manner Investigative authority for violations lies with the Federal Bureau of Investigation Equipment may incorporate copyright protection technology that is protected by U S patents and other intellectual property rights Use of such copyright protection technology must be authorized by Macrovision and is intended for home and other limited pay per view uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited 9 GENERAL A Physical Address Change of Address When setting up your DISH Network account you agree to provide us with the physical street address where your Equipment will be located and your Services will be provided A post office box does not constitute a physical address and is not sufficient to meet this requirement You agree to give us prompt notice of your change of name mailing address physical address where your Equipment is located and telephone number You may do this by notifying our Customer Service Center by telephone or in writing at
88. ge 50 e Set an automatic PVR event timer to record a future program that comes on each day or each week Please see page 51 e Seta manual PVR event timer to make a future recording with start and stop times you set This lets you record part of a program or a block of several programs one after the other Please see page 52 Use the My Recordings menu Press the DVR button This opens the My Recordings menu e Events are recorded programs or other recordings you make e If you hide adult channels and lock the receiver this menu doesn t list any adult programs by name e To review programs you record only with the DishDVR features use this menu To see all event timers including DishDVR timers please use the Event Timer Management menu The My Recordings menu shows you e A list of recorded events that includes the one you re recording now if any Note You can sort events either by date or the name of the event e Approximately how much time you can still record We call this the time left Note The receiver needs more room to record programs with more on screen action So the time left isn t exact e If you select any one of the events on the My Recordings menu even an event you re recording you open an information menu for that event Note This is just an example of the info menu The info menu shows only the options for the event you select For a different event you ll see different o
89. gram Guide or printed program lists to find the start and end times you want to set e You can t set a manual timer for a pay per view program e You must set the end time after the start time and set the end time at least one minute later than the start time Tip You can Here s what to do use Event Timers to 1 Press the MENU button record E PRS MAIN MENU automatically or you can set 1 Program Guide 6 System Setup a manual 2 Themes amp Search 7 Timers event timer to 8 PVR Events record several 4 Favorites 9 Customer Support programs that are on one Return from this menu after another on the same 2 Select the Timers option channel G This opens the Event Timer Management menu 11 5 Once 11 11p ManualTimer1 Rem _ Create a new event timer 3 Select the Create option CREATE This opens the Create a Manual Event Timer menu Page 52 Use Event Timers 4 Select a Timer Type option A check mark shows up next to the option you select For example here we selected the DVR option 5 Select a Timer Frequency option A check mark shows up next to the option you select For example here we selected the Once option 6 Select a channel Either Use the UP or DOWN C Ba ARROW button to highlight a channel Then press the SELECT button or Use the number buttons to enter a channel number 7 Only for a Once one time DVR Event Timer you can select the Protect Reco
90. he receiver and starts the receiver to record with the DishDVR features Note The receiver won t turn the VCR on so you must leave it turned on Page 107 Chapter 5 Reference EVENT TIMERS You set an event timer for a program that comes on each day or each week but the timer is either recording the wrong program or sometimes misses the program You set an event timer but the timer doesn t work at all You set a Once event timer but the timer doesn t work at the time you expect You stop an event timer for one showing of a program that comes on each day or each week but the timer works for the next showing You testa VCR code to see if the receiver controls a VCR The VCR doesn t do the test Page 108 Maybe you set the timer with the wrong Remember a Once event timer works just one time for one program at the frequency program s actual time A Mon Fri event timer works Monday through Friday Maybe the network changed the en channel at the aus time not keyed to any program program time aily event timer does the same Monday through Sunday A Weekly event timer works once a week on the same channel at the same time not keyed to any program Maybe the program time changed so the If the receiver is on and finds an event timer overlap it displays the event timer overlapped another event timer Event Timer Scheduling Conflict menu You must edit or delete one of the overlap
91. he Locks Menu 1 Press the MENU button D 2 Select the Locks option jkl This opens the Locks Parental and System Locks menu Q Note If you ve locked the receiver you must enter the password to open the Locks menu lor J E yest PARENTAL amp SYSTEM os 1 Rating Locks 5 Change Password _ 2 Channel Locks 6 Lock PPV 3 Lock System 7 Hide Adult 4 Front Panel Lock 0 Cancel Return from this menu 3 On the Locks menu select the option for the lock you want to set Page 42 Use Locks Set or Change the Password Important If you create a password be sure to write it down and put 1 Press MENU and then select the Locks menu Note If you ve locked the receiver previously you must enter the existing password to open the Locks menu So unless you know m the password you can t change it ikl it away some where safe as l you will not 2 Select the Change Password option ikl be able to change any locks or 3 Use the number buttons to enter a password of up to unlock the four digits The receiver displays stars as you os receiver enter the digits of the password When you enter the Q Q Q without it last digit of the password the receiver highlights the ghi jki mno OK option Press the SELECT button Q rs tuv wXyZz 4 Enter the new password a Q Q 5 Enter the new password again to confirm your 5 choice Q 6 Select the OK option again 7 Memorize your new pass
92. he Mount PAGE SUND 11 30am Big Night i WSTRN 11 30am More Dead Than Alive PAGE UP Note If you hide adult channels and lock the receiver Themes lists dont show programs on adult channels Programs colored in red are not included in your subscription 3 Move through the list of programs using the UP and DOWN ARROW buttons or a page at a time using the PAGE UP and PAGE DOWN buttons on the remote control 4 Highlight the program you want and press the SELECT button to watch the program or create a timer Page 37 Chapter 3 Using the System Tip Favorite Lists let you set up lists of your favorite channels When you use one of these lists as your Program Guide you see only your favorite channels making it much easier to find programs to watch Page 38 Use Favorite Lists You can set up lists of your favorite channels and add or remove channels any way you want Note If you hide adult channels and lock the receiver no list shows adult channels You must do two things to use Favorite Lists l Set up the list s you want Please see Set Up or Change a Favorite List on page 39 2 Apply a list Please see Apply a Favorite List on page 40 About Favorite Lists When you apply a Favorite List the Program Guide shows only the channels in that list To choose channels in the list press the remote control Up or Down Arrow button To choose a channel whether or not it is on the Fav
93. he Remote to Control Devices beginning on page 68 Then you must press the AUX mode button to set the remote to AUX mode The AUX mode button flashes once to show yov ve set the remote to AUX mode Make sure you keep the remote in AUX mode to use the buttons we tell you about here TV Video Button TV VIDEO Use this button to switch the cable box between its TV mode and its Q video mode Power Button Press the blank POWER button to turn the cable box on or off POWER Mute Button M Press this button to turn on or off the sound from a cable box Q Volume Button VOLUME Press this button to raise or lower the sound volume from the cable box UTE Page 75 Chapter 3 Using the System Tip Some of the buttons we tell you about here may not control your tuner or amplifier Be sure to check the user guide that came with the device for full details Page 76 Up Down Arrow Buttons Use these buttons to change channels on the cable box Select Button The SELECT button works as the ENTER button for the cable box Recall Button Press this button to go back to the last cable box channel you used Press it again to switch between the last two cable box channels you used a Number Buttons def Use these buttons to enter channel numbers Q mno pars tuv wxyz O Control a Tuner or Amplifier Only the buttons we tell you about here control a tu
94. he VCR before you can set a VCR Event Timer Please see Control a VCR in Chapter 2 How to Use the System for what to do If your setup includes a multi dish switch you must do the Check Switch test Make sure you select the option for the right satellite on the Point Dish Signal menu Make sure you connect the cable s for the satellite you select to the LNBF that gets signals from that satellite Re aim the satellite dish at the right satellite It s very important for the receiver to get the latest software so let it This may take several minutes Don t disturb or unplug the receiver while it gets the upgrade Page 113 Chapter 5 Reference 074 078 079 080 083 093 094 303 336 343 355 Page 114 The receiver gives you three chances to enter the right password If you can t the receiver times out and won t allow you to try again for several minutes Maybe you haven t connected the receiver to a phone line Maybe the phone line doesn t work Maybe the receiver is connected to a DSL Digital Subscriber Line phone line You have a DSL Digital Subscriber Line telephone line which is interfering with the modem Maybe you reset the receiver to the factory defaults which means the settings it had when we shipped it from the factory You set up the receiver to get an upgrade of the latest software via the satellite signal The receiver s hard dis
95. he menu displays the azimuth elevation and skew angles Write down these numbers in the blanks provided in the margin Elevation 9 Select Cancel to exit out of this menu and return to the Point Skew _ Dish Signal menu 10 Go to Mounting the Dish on page 85 Installing a DISH 500 Antenna Mounting the Dish 1 Using these azimuth and elevation angles find a location for the satellite dish which can be pointed towards the satellites located at these angles With a compass find the required azimuth angle Then use the elevation angle to find out how high the satellites are in the sky from your location Make sure nothing blocks the line of sight between the dish and the satellites 2 Mount the mast to a solid surface so that the dish antenna cannot move or be bumped out of adjustment Keep in mind that physical and environmental conditions can block your satellite dish s ability to receive a clear satellite signal The conditions to be aware of are Eaves and overhangs on your building or house wind plant growth and deterioration of the mounting surface Never mount to a tree 3 Align the top part of the mast so that it is absolutely vertical as shown below If the top part of the mast is off vertical by only a few degrees it will be difficult or maybe even impossible for you to find the satellites Take at least two readings with a bubble level on the upper mast that are 90 degrees apart from one another Top
96. hemes or My Recordings list e Ifa menu has a Help option press this button to see help information for that menu View Button e While watching a program press this button to briefly display Q the Program Banner VIEW e When you use a menu press this button to cancel and go back to watch a program Cancel Button Press this button to cancel and return to the previous menu Number Buttons e While watching a program using the Program Guide or using the Browse Banner use these buttons to enter a channel number This is how you can change to that channel e When you have the Program Guide open enter a number of hours you want to skip forward and then press the RIGHT ARROW button This is how you can skip the Program Guide forward To skip back enter the number of hours you want to skip back and then press the LEFT ARROW button ot lt O O Remote Control O N gt O T m 3 e Ifa menu option has a number press the button with the same number to select that option e Use these buttons to enter numbers in a menu Star Button Press this button to back space while using the Search function of your receiver Zero Button Press this button to move one character forward while using the Search function of your receiver Pound Button Press this button to display the Search screen Also you use this button in several steps descri
97. highlight Note If a menu option has a number you can press the remote control button with the same number to select that option If you do this you don t have to highlight the option first For example to select the Program Guide option on the Main Menu just press the remote control 1 button he VAINMENU G 1 Program Guide 6 System Setup Make a Choice in a Menu List The menus have two types of lists like these examples e A single choice list lets you make only one choice at a a Languages v time If you make another choice you don t keep your earlier choice Freh e A multiple choice list lets you make more than one choice at a time If you make another choice you keep your C4 USA 102 earlier choice s C cmDY 104 C TWland 106 C TS O C EO ment lt A a HGTV 112 E 114 C EJUS C ear Page 27 Chapter 2 Parts of the System Here s what to do OE a Languages w 1 Use the ARROW buttons to highlight an option 2 Press SELECT to choose the option s 3 Select Save SAVE To cancel a procedure press the remote control CANCEL or VIEW button before you do the last step of the procedure Cancel a Procedure e To go back to watch a program press the VIEW button VIEW To go back to the previous menu press the CANCEL button Q Note If you don t do anything in a menu for several minutes the menu times out This discards any change you made
98. his As it downloads the receiver displays a status bar To avoid getting this message turn the receiver off when you re not using it It will get the latest information by itself and maintain an updated Program Guide 3 After you have highlighted the program you want you can press the INFO button for more information about the program you highlight If you do press the CANCEL button to go back to the Program Guide 4 Press the SELECT button to change to the highlighted program If you select a program that is on in the future the receiver displays a message to create a timer See User Event Timers on page 48 5 Press the CANCEL or VIEW button to close the Program Guide Q Q CANCEL VIEW Use the Program Banner You can use the Program Banner to find out more about a program you watch while you watch it The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the VIEW button Tip Whenever you change channels the Program Banner appears for a few seconds with information on the program Time Left 5 547 that s playing e a on that Note If the batteries in your remote get weak and need to be replaced you channel will see a low battery warning message on the Program Banner Use the Browse Banner You can use the Browse Banner to see what other programs are on and not miss any of a program you watch The Browse Banner shows info on the
99. how far you ve gone Press the PAUSE button and then press the BACK button to reverse the program in slow motion Press the BACK button once to reverse the program 1 4 the speed of normal play Press the BACK button twice to reverse at normal speed Press the FWD forward button once to forward the program four times as fast as normal play Press the FWD button twice to forward at 15 times normal speed three times QD to forward at 60 times normal speed and four times to forward at 300 times normal speed The on screen bar shows how far FWD you ve gone Page 61 Chapter 3 Using the System Press the PAUSE button and then press the FWD button to forward the button in slow motion When you press the FWD button once the program advances at 1 15 the speed of normal play Press the FWD button twice to forward at 1 4 the speed of normal play Press the FWD button three times to play the program Note Of course you can t forward into the part of a live program that hasn t been broadcast yet Press the PLAY button to watch or to go back to watch the program Also press this button to switch from forward or reverse back to watch the program as usual PLAY Press the SKIP BACK button to skip back about ten seconds in the program Press this button again to skip back again Press the SKIP AHEAD button to skip ahead about 30 seconds in the program Press this button again to skip ahead again Not
100. ice Center at 1 800 333 DISH 3474 to order a new remote The remote control uses both Ultra High Frequency UHF radio signals and infrared IR light signals to control the receiver but uses only IR signals to operate other devices e IR signals travel only short distances 40 feet or less and can t go through walls or other solid objects You must point the remote control directly at the device you want to control with no objects to block the signal path e UHF signals travel long distances 100 feet or more and can go through walls and other solid objects Because UHF signals travel so far the receiver may respond to signals from other nearby remote controls for example your neighbor s remote control To handle this problem please see Change the Address on page 26 If this doesn t work please see Attach an Attenuator on page 19 Note To use UHF capabilities you need to connect your UHF antenna as described on page 19 Remote Control Remote Control Batteries The remote control comes with AAA batteries When you replace old batteries you should replace all of the batteries Use batteries of the same kind for example alkaline or carbon zinc and don t mix batteries of different kinds Alkaline batteries last longer Changing the Batteries 1 Press down on the battery cover s top latch and lift the cover off 2 Take out all of the old batteries 3 Put the new batteries in Make sure you match the
101. ighlighted program at the bottom of the screen If you do this press the CANCEL button to go back to the Browse Banner Select a highlighted program within the Browse Banner If this program is on now the channel will change to the selected program If the program occurs in the future a menu will open allowing you to create an Event Timer to record the program To exit the Browse Banner press the CANCEL button Page 35 Chapter 3 Using the System Tip If you have a DSL line the receiver s modem may not be able to dial out If so you will need to geta DSL filter and install it between the receiver and the telephone wall jack You should be able to obtain one of these filters from your DSL provider Enjoy your Pay Per View events but be careful You cannot cancel the purchase of any Pay Per View events Page 36 Buy a Pay Per View Program Once you confirm an order for a pay per view program you can t cancel and we l bill you for it You must pay for all programs you or anyone else buys with the receiver To lock pay per view please see Lock or Unlock All Pay Per View Programs on page 46 To buy pay per view programs you must connect the receiver to a phone line You can watch a pay per view program on TVs connected to as many as six different receivers You will pay for the program only once but you must order the program for all the receivers you will watch it on How to Buy a Pa
102. is made by you to a third party or payment is made by a third party on your behalf E In addition to and without limitation of any amounts due for your Services and any other amounts due pursuant to any customer agreement s pursuant to which you are receiving Services and or Equipment you agree to pay the fees referenced below Fees if and when applicable DISH Network reserves the right to change these Fees increase these Fees or add additional Fees at any time and from time to time in our sole discretion upon notice to you Additional Outlet Programming Access Fee monthly per each tuner after first 4 99 DISH Network DVR Service Fee monthly per Digital Video Recording receiver 4 98 Equipment Rental Fee monthly per leased receiver 5 00 Late Payment Fee 5 00 Live Operator Payment Fee 5 00 Offset Fee 2 00 Overnight Delivery Fee 18 00 Pay Per View Automated Fee 1 00 Pay Per View Live Operator Fee 5 00 Restart Fee 25 00 Returned Payment Fee 10 00 Service Access Fee monthly 5 00 Smart Card Replacement Fee 50 00 Transaction Fee 5 00 In the event billing is provided through a third party billing agent the above fees may differ F Different or other payment and billing terms and conditions may apply when billing is provided through a third party billing agent including without limitation a local telephone company See Section 9 F below Limited Warranty Page 129 Appendix B Page 130 3 CAN
103. k drive has failed This message is displayed when trying to access DISH Home from the Main Menu when there is no signal from 110 Troubleshoot for signal loss on 110 Your satellite receiver has exceeded the recommended operating temperature Placing items on top of the receiver or housing your receiver in an enclosed cabinet with limited airflow may cause this problem Continued operation at this temperature will damage the receiver Wait a few minutes and then try again to enter the password Note The time out feature keeps someone from trying password after password until he or she happens to guess the right one and gets into the receiver e Connect the receiver to a phone line e Make sure the receiver s phone line works right Note To order pay per view programs you must keep the receiver connected to a phone line at all times If your setup includes more than one receiver do this for each receiver The receiver uses the phone line to make toll free calls usually in the middle of the night to send info to the Customer Service Center Install a DSL filter between the receiver and the telephone wall jack Install a DSL filter between the receiver and the telephone wall jack If you want to reset the receiver to its factory default settings select the Yes option If you don t select the No option It s very important for the receiver to get the latest software so let it While it does it s green front p
104. k the setup to DishPro Recelvers One nn sD DP34 gt for Four DishPro Receivers i TTT to DishPro Receivers When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below LESH ae INSTALLATION SUMMARY S E a T i Beast Status Satellite reception verified ECEN OK MON DishPro Wiring Diagrams Two Dishes Three Single Output DishPro LNBFs Three Cables DP34 Switch Four DishPro Receivers This diagram leaves out grounding to be clear Make sure you ground the system per the National Electrical Code NEC and all local electrical codes One DP34 for four DishPro receivers VEPs To DishPro Receiver Tuner Inputs When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below ASA m INSTALLATION SUMMARY Switch OP34 500 LNBs sgli1 sgi 1 aghi DishPra Connections Dish input 4 2 3 Satellite E Transponder Seal E Mies Device ETIME IEE Status Satellite reception verified Details E ET Retest ok Chapter 4 Installation Instructions Two Dishes One DishPro Twin LNBF One DishPro Single LNBF One DishPro Compliant splitter Two DishPro 21 Switches Two Receivers This diagram leaves out grounding to be clear Ma
105. ke sure you ground the system per the National Electrical Code NEC and all local electrical codes ae DISH 500 i 110 West and 199 Wee gt DISH 300 Another DISH Network Satetie DishPro sie LNBF DishPro LNBF 2 Way Splitter du When using a DishPro compliant splitter to split the signal from a DishPro single LNBF the receiver whose DP21 switch is connected to the passing side of the splitter must be plugged into a live power outlet at all times If not the DishPro single LNBF will not have any power and will not be able to provide satellite signal to the other receiver DishPro 2 1 Switch DishPro 2 1 Switch to DishPro Receivers to DishPro Receivers When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below 1 INSTALLATION SUMMARY Switch DP 21 LNBs Twin 1 1 git Input Satellite DishPro Wiring Diagrams Two Dishes Two DishPro Single LNBFs Two DishPro Compliant splitter Two DishPro 21 Switches Two Receivers This diagram leaves out grounding to be clear Make sure you ground the system per the National Electrical Code NEC and all local electrical codes DISH 300 Another HIH Meters Satelite DISH 200 Another DISH Network Saleline DishPro LNBF DishPre LN BF 2Way Splitter EX 2 Way Splitter iR ET When using a DishPro compliant splitter to
106. l Sound E Event Timers 48 Automatic Event Timers 48 Control a VCR 56 Delete an Event Timer 55 Edit an Event Timer 54 Event Timer Frequencies 49 Event Timer Types 49 How Many Event Timers You Can Set 56 Manual Event Timers 48 Pay Per View Programs Locked Programs and Blacked Out Programs 56 Power Off and Event Timers 56 Quick Record 50 Set a Manual Event Timer 52 Set an Automatic Event Timer 51 Start One Minute Early Check Box 50 When an Event Timer Works50 When Event Timers Overlap 53 F Fan Receiver 17 Favorite Lists 38 Apply a Favorite List 40 Change a Favorite List s Name 39 If You Reset the Receiver 80 Set Up or Change a Favorite List 36 Feature Upgrades 69 Federal Communications Com mission FCC Compliance Radio Interference 138 Telephone Communication 137 Front Panel Receiver 15 L Languages Change Program Languages 80 Legal Notices 136 Limited Warranty 127 Locks 42 Buy a Pay Per View Program 36 Change the Password 43 Page 137 Page 138 Hide or Show All Adult Channels 47 If You Forget the Password 43 If You Reset the Receiver 80 Pay Per View Programs Locked Programs and Blacked Out Programs 56 Rating Code Locks 43 Set a Manual Event Timer for a Locked Program 56 Set an Automatic Event Timer for a Locked Program 56 Manual Event Timers 48 O On Demand Recording 62 66 My Recordings Menu 63 Once You ve Made One or More Recordings 63 Play Back Lo
107. l the device s volume l Press and hold the AUX mode button for three seconds and then let go of it Press the POUND button search Press the plus side of the VOLUME button j E Press the O number button nS Press the POUND button The Aux mode button flashes three search times Q Press the SAT mode button Press the plus and minus sides of the VOLUME button The device s volume changes and the AUX mode button lights instead of the TV mode button Page 77 Chapter 3 Using the System Page 78 To set the remote back to control the TV volume l Press and hold the TV mode button for three seconds and then let go of it Press the POUND button search Press the plus side of the Volume button Press the O number button Press the POUND button The TV mode button flashes search three times Press the SAT mode button Press the plus and minus sides of the VOLUME button The device s volume changes and the AUX mode button lights instead of the TV mode button Upgrade the Receiver Software Upgrade the Receiver Software Once in a while we may upgrade your receiver s software for free You can set up the receiver to Receive a Software Upgrade and or Set Up the Receiver to Tell You About Upgrades Receive a Software Upgrade l Make sure you turn the receiver off so its green front panel POWER light is off To do this press the rem
108. m and the receiver needs room to record anew This means the receiver will ask you before it records over that recorded program it may record over that recorded program But note if you protect many recorded programs the receiver program to have room may not have enough room to record any new programs When you open a You see menu options only when they recorded program s work For example the Start option info menu some of doesn t show up unless you select a the options seem to recorded program be missing You can use only the options you see on the menu You won t see all the options at once You ll never see a Record option to record a program you must either press the remote control Record button or set an Event Timer On demand recording stores only one program or only part of one program On demand recording works by program To record more than one program or to record parts of one or more programs unless you set a manual event timer to start set a manual event timer and stop the recording at the times you set yourself Page 106 DOLBY DIGITAL SOUND What s Happening Instead of Dolby Digital sound you hear only regular stereo or non stereo sound EVENT TIMERS What s Happening You want to use Quick Record but the receiver displays the Create an Event Timer menu You try to set an event timer and the receiver displays a message that the program is l
109. m Information menu to find these numbers A Customer Service Representative will assist you If the Representative determines you should return any equipment you will be directed to call a Return Authorization representative Before shipping any equipment you must talk to a Return Authorization representative and must obtain a Return Authorization RA number 4 You will be given the appropriate address for which to return your equipment Whether under warranty or not you will be responsible for the cost of shipping back the defective equipment For faster service see the Advance Exchange Program below 5 Returned equipment must be packaged properly using either the original shipping materi als or the packaging in which the replacement equipment is shipped Include a copy of the Bill of Sale Any items returned without a copy of the Proof of Purchase will be consid ered out of warranty Follow the instructions given to you by the Customer Service Repre sentative 6 Write the RA number in large clearly visible characters on the outside of the shipping box that you use to return the equipment To avoid confusion and misunderstandings shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense ADVANCE EXCHANGE PROGRAM P The Advance Exchange Program allows you to have replacement equipment shipped immediately to you depending upon where you live it could take three to five busi
110. m in slow motion When you press the FWD button once the program advances at 1 15 the speed of normal play Press the FWD button twice to forward at 1 4 as fast as normal play Press the FWD button three times to play the program at normal speed If you press the FWD button again the program advances as described in the next step Press the FWD FORWARD button once to forward the program four times as fast as normal play Press the FWD button twice to forward at 15 times normal speed three times to forward at 60 times normal speed and four times to forward at 300 times normal speed Remote Control Help Tue 11 5 2 13 pm Time Left 3 04 List All Chan i h gL oy E d 12 13 14 15 16 17 18 19 20 Quick Tour of DishDVR Features Press the VIEW button to go back right away to the program in progress Press the RECORD button to start recording the program right Q now RECORD Start Recording Options The Start Recording Options menu displays Select Manual user stop See page Siac wa an Ea AE __ for an explanation of the other recording mna Time didhan options CECILE Select Done to start recording the program Notice the receiver s front panel RECORDING light turns on RECORDING If you want press the STOP button This stops the receiver from recording the program Notice the receiver s front panel RECORDING light turns off STOP No
111. m or the Locks menu you must enter the password again to see the channel program or Locks menu again If you unlock the receiver leave the locks unchanged and then lock the receiver again you apply the same locks as before Personal Identification Number You can set up a Personal Identification Number PIN for call in requests only Anyone who calls the Customer Service Center must provide this PIN to make any changes to your account to buy services or to get info You can call the Customer Service Center at 1 800 333 DISH 3474 at any time to set up a PIN If you forget your PIN you must call the Customer Service Center We may ask for more info to make sure it s okay for you to make changes to your account Use Event Timers i Many satellite TV programs and films are copyrighted In some cases copyright law may apply to private in home recording Event timers let you set up the receiver to tune in future programs and or record them with the DishDVR features or a VCR An event is a program sports event pay per view movie or anything else on satellite TV You can quickly set a one time event timer with Quick Record Please see page 50 You can set an automatic event timer for a program listed with start and stop times in the Program Guide This can be a program that comes on each day or each week Please see page 51 A manual event timer lets you set custom start and stop times for a timer You can us
112. mote to control a tuner or amplifier in Aux mode Maybe you re trying to control tuner or amplifier volume but you set up the remote to control a TV in Aux mode Use the Trouble Shooting Tables What You Can Do Start over again Use the receiver s front panel buttons to control the receiver until you find the remote If the remote control is lost for good or too damaged to use please call the Customer Service Center to order a replacement You ll have to pay for the new remote control plus shipping and handling Turn down the other room lights so you can see if the receiver Power light is on Try other remote control buttons to see if the receiver responds Replace the remote batteries with fresh ones Make sure the receiver power cord is okay and put the plug into the outlet the right way Make sure you set the remote to Sat mode to control the receiver Make sure the remote and the receiver have the same address Remember the remote control uses IR signals to control all devices except for the receiver IR signals travel only 40 feet or less and can t go through walls or other solid objects You must point the remote control right at the device with no objects to block the signal path If the batteries are missing or dead install fresh AAA batteries If the remote has fresh batteries check whether you put them in the right way If you didn t take them out and put them in the right way Make sure
113. mote To Control Other to get Devices on page 68 for what to do information on l programs that Guide Button are on now Press this button to open the Program Guide When you have the Q a ie Program Guide open press this button to apply your Favorite Lists future Arrow Buttons e Press these buttons to highlight an option in the menus the Program Guide and the Browse Banner e While watching a program press the UP or DOWN ARROW button to change channels nSms 4 masor e Press the BROWSE button the RIGHT ARROW button to open the Browse Banner Page 23 Chapter 2 Parts of the System Page 24 e While watching a program press the THEME button the LEFT ARROW button to open the Themes menu e To enter a number in the menu highlight the place where you need to enter the number Then press the UP or DOWN ARROW button to increase or decrease the number in the highlighted place Or you can use the number buttons Select Button Press this button to select the option you highlight in a menu Program Guide or Browse Banner Recall Button watched Press it again to switch between the last two receiver Press this button to go back to the last receiver channel you Q channels you watched RECALL Info Button e Press the INFO button for more information about the show you Q are watching INFO e Press the INFO button for more information about a program you have highlighted in the Program Guide Browse Banner T
114. mputer or FAX machine tries to send a FAX or modem transmission but fails Your computer or FAX machine was receiving a FAX or modem transmission but there was an error What s Wrong Maybe you were away from the receiver and someone else used it Maybe you haven t connected the receiver to a phone line Maybe you ve gone over your event limit You ordered a pay per view program and then decided not to watch it You ordered a pay per view program and want it to get it on all the receivers in your setup What s Wrong Maybe you have a Digital Subscriber Phone Line DSL Maybe the receiver tried to call the Customer Service Center to send pay per view purchase info When the receiver found the phone was busy it hung up Maybe the receiver was calling the Customer Service Center to send pay per view info When the receiver found the phone was busy it hung up Maybe the receiver was calling the Customer Service Center to send pay per view info When the receiver found the phone was busy it hung up The FAX or modem found there was no dial tone and stopped the transmission Maybe the receiver tried to call the Customer Service Center to send pay per view purchase info in the middle of a FAX or mode call When the receiver found the phone was busy it hung up This made clicks that caused the error Use the Trouble Shooting Tables What You Can Do Lock pay per view Remember
115. n its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact DISH Network at 1 800 333 DISH 3474 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved There are no user serviceable parts inside Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer COMPLIANCE INFORMATION STATEMENT EchoStar Technologies Corporation 94 Inverness Terrace East Englewood CO 303 706 4000 declares that This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation
116. n often save yourself time if you Note You can often save yourself time if you trouble shoot the trouble shoot the system before you call the Customer Service Center system before 1 Ifthe receiver displays an Error message on the TV screen please a E see the On Screen Messages table on page 112 Also check the cables i ate Se SEARE and make sure their connections are tight If the receiver doesn t display an Error message go on to step 2 2 Here s a simple fix for many problems Press and hold the receiver s front panel POWER button for about five seconds Here s a simple fix or until the POWER and RECORDING lights turn on and then for many problems let go of the button The TV screen will go blank for a few seconds display a message that the receiver is acquiring the satellite signal and then the picture will return 3 Tune to the DISH Network info channels or see our www dishnetwork com website for tips 4 Use the trouble shooting tables starting on the next page In any trouble shooting table here s what to do a Look under What s Happening until you find the problem b To understand the problem look under What s Wrong c Try each of the tips under What You Can Do 5 Review this User Guide for help For more help call the Customer Service Center at 1 800 333 DISH 3474 Page 105 Chapter 5 Reference CHANNEL CHANGES What s Happening You enter a channel number you want The channel
117. nel even if it is not on your applied list The receiver skips over blocked channels if you hide them and lock the l Tip The receiver Program Guide is your Use the Program Guide key to satellite Te TV programs The receiver You can use the Program Guide to see what programs are on and to displays the change channels Program Guide on the TV screen aa Favorite List amp x All Chan 1 Ks Remotecontrottep Nausoie CARTOF BME inca medonaia maximize the Roa Parsiey UE the e Man Gijge js open use the e The first time you use the receiver it will take a little while to display number the Program Guide A message may be displayed that the Program buttons on the Guide needs to be updated This is normal remote to enter the e A red background behind a channel usually means you haven t bought number of hours you the channel Once you buy a channel you can tune to it To buy a channel call 1 800 333 DISH 3474 or use the DISH button to order siti ae through the Customer Support Application 7 Ne aie in Page 31 Chapter 3 Using the System e The Program Guide shows which Favorite List you apply Pressing GUIDE scrolls through the available Favorites Lists e All Chan displays all of the channels available on DISH Network e All Sub displays all of the channels in your subscription e Other Favorites Lists displays only the channels on a particular list e The
118. ner or amplifier Some of the buttons we tell you about here may not control your tuner or amplifier Please see the user s manual that came with your tuner or amplifier for more information Aux Mode Button You must first set up the remote to control the device Please see Set Up the Remote to Control Devices beginning on page 68 Then you must press the AUX mode button to set the remote to AUX mode The AUX mode button flashes once to show you ve set the remote to AUX mode Make sure you keep the remote in AUX mode to use the buttons we tell you about here Power Button POWER Press the blank POWER button to turn the tuner or amplifier on or off Press this button to turn the sound off or on Control Other Devices with the Remote Mute Button Cc al m Volume Button VOLUME Press this button to raise or lower the volume Use these buttons to change channels on the tuner or amplifier This button works as the INPUT SELECT button for the tuner or amplifier 8G Up Down Arrow Buttons Select Button Other Remote Control Features Switch Between TV and Device Volume Control When you set up the remote to control a television the MUTE and VOLUME buttons control the TV volume However if you use the AUX mode to control a tuner or amplifier and the device has a volume setting you can set up the remote to control the device s volume instead of the TV volume To set the remote to contro
119. ness days Along with replacement equipment you will receive a prepaid shipping label and instructions on how to return the defective equipment The shipping charge for receiving replacement equipment and returning the defective equipment is a one time fee based on EchoStar s competitive bulk shipping rates additional charges may apply outside of the continental US This fee will be charged to your billing account or your valid credit card If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement your billing account or credit card will be charged the market price of the replacement If you return the defective equipment after ten days you will receive a full refund less an administrative fee If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the defective equipment is found which EchoStar in its sole discretion determines has voided the warranty or makes the equipment unrepairable billing account or credit card will be charged the market price of the replacement POST RECEIPT EXCHANGE PROGRAM You may choose to ship the equipment to us at your cost To provide faster service upon receipt of your equipment you will be shipped a replacement Your original equipment will not be available for return The equipment you return will be checked to verify whether it is covered under this
120. ng Samwon Sanyo SBR Schneider CODES TELEVISION CODES 526 534 537 541 593 600 691 696 701 505 506 507 517 523 573 627 712 Scott 612 613 618 503 523 534 542 563 589 590 594 551 595 596 598 599 601 602 603 604 717 617 695 703 561 698 Seimitsu 701 Sharp 526 585 591 605 606 607 608 628 629 Solavox 541 691 605 607 694 612 508 509 510 511 512 566 574 685 686 687 689 697 698 700 706 714 716 Sony 622 690 Soundesign 505 506 525 536 564 565 568 573 610 712 Spectricon Squareview 566 588 SSS 502 548 551 576 708 Supra 505 526 712 Supre Macy 503 506 525 536 564 565 566 568 573 575 600 610 611 712 504 505 516 518 522 523 524 525 Sylvania 513 519 526 536 585 624 695 501 Symphonic 508 509 577 698 700 Tandy 526 541 607 612 691 698 Tatung Technics 503 505 515 548 579 580 581 582 583 584 586 587 625 633 634 691 698 701 708 714 Techwood Teknika 715 716 526 534 536 541 614 615 686 691 712 590 551 505 506 516 523 526 532 588 612 Thomas 695 704 712 721 620 542 589 590 591 588 Toshiba 516 590 596 617 618 631 688 588 Device Codes CODES 505 506 515 518 534 536 543 564 565 567 568 607 619 712 714 715 VCR CODES CODES 588 622 623 624 513 514
121. ng the name of the program s and the start and stop times 500 matches for Movies Tuesday 01 14 03 rs PPV 11 00am Windtalkers All Day SHOCS 11 00am War and Peace SHOTO 11 05am Captain Corelli s Man TMC W 11 05am What Women Want 11 30am The Count of Monte C_ 11 30am Prisoner of the Mount SUNO 11 30am Big Night WSTRN 11 30am More Dead Than Alive 7 Highlight to the program you want to watch or record and press SELECT 8 Ifthe Create An Event Timer menu opens select Create to record the program 9 After setting up the timer select Cancel to exit the menu or press View to go back to watching a program Page 41 Chapter 3 Using the System Use Locks The Locks feature allows you to lock out certain programming channels or receiver functions The locks can be unlocked using a special password Be A oe car Note You can set up a Personal Identification Number PIN with the programs bya Customer Service Center so only you can order services by phone please see rating such as Personal Identification Number on page 48 PG 13 or you You can set locks and lock the receiver so only someone who knows the aa ae out password can get to locked channels or programs channels You must do two things to use locks A 1 Set the locks you want see the next few pages 2 Lock the receiver This is how you apply the locks you set that is how you make them work Please see Lock or Unlock the Receiver on page 47 Open t
122. ngs Follow all instructions Do not use this apparatus near water Clean only with a dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions 8 Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 9 Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 Use only attachments accessories specified by the manufacturer 12 Unplug this apparatus during lightning storms or when unused for long periods of time 13 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped Apparatus shall not be exposed to dripping or splashing and no objects filled
123. not the one you wrote in step 3 Write down the number you enter Press the POUND button If you entered the address correctly the SAT mode button flashes three times Press the RECORD button Make sure the Remote Address you see on the Important System Information screen matches what you entered in step 5 If the addresses are not the same repeat step 7 To check the address in the remote control press and hold the SAT mode button for about three seconds Then let go of the SAT button and press the POUND button twice The SAT mode button flashes the same number of times as the address you entered in step 5 Press the SELECT button to close the Important System Information screen Receiver Menus Receiver Menus Tip This section shows examples of key menus the receiver displays on the TV Whenever a screen and how to use them menu option has anumber Open or Close a Menu next to it you can just e Press the MENU button to open the Main Menu You can open any other press that menu from the Main Menu number on the remote to e Press the CANCEL button to close a menu instantly access It Make a Choice in a Menu a Languages v Use the remote control Arrow buttons to highlight a menu option lt A Spanish 1 Use the remote control ARROW buttons to highlight a menu option An option you highlight looks like the English option shown 2 Press the remote control SELECT button to select the option you
124. o buy a channel please call the Customer Service Center at 1 800 333 DISH 3474 Review your pay per view purchases to check your event limit If you ve exceeded the limit please call the Customer Service Center Try to tune to the channel later Set up the Program Guide to show the last channel you watched in the upper right hand corner When you first open the Program Guide or when you change the channel there may be a brief delay before a picture shows up Check the Program Guide again later By then it may show programs for the time and date you want Call the program providers for details on past programs You can change the applied Favorite List while you use the Program Guide just press the remote control Guide button You can choose another custom Favorite List the All Chan list it includes all the channels or the All Sub list it includes all the channels you ve bought Unlock the receiver to let the Program Guide show adult channels Do the Check Switch procedure please see the installation instructions for what to do Page 111 Chapter 5 Reference ON SCREEN MESSAGES Note Here we list on screen messages in message number order Just find the message number in the upper right hand corner of the message and then find the same number on the Left hand side of this table Message Number 001 003 004 008 011 012 013 014 Page 112 What s Wrong Maybe there s a
125. o clear the Browse Banner from the TV screen and to go back to watching a program Quick Tour of the Menus Tip The Main Menu is your key to the menus the receiver displays on the TV screen Any time you re in a menu and want to go directly back to watching your program just press VIEW on the remote Press the remote control MENU button to open the Main Menu MAIN MENU 1 Program Guide 2 Themes amp Search 6 System Setup 7 Timers 8 PVR Events 4 Favorites 9 Customer Support D Return from this menu Press the 1 button to select the Program Guide option on the Main Menu This opens the Program Guide on the TV screen You can use the Program Guide to find a program to watch For now though please go on with this tour Thu 125 a 10 18 am Zg py Favorite List S i _Al Chan Thu 125 gt 10 06am Remote Control Help Dish Interactive Home Dinan Maximize th tg Linda McDonald Haid Rod Parsley Mujer Gasos de la Vida Real WJ am 00 am g Soledad Quick Tour of the Menus 3 Press the MENU button to go back to the Main Menu 4 Press the 2 button to select the Themes and Search option on abc the Main Menu This opens the Themes menu on the TV screen a Tip Themes let 2 you get a list of just movies just sports events or just programs in several other categories 6 Series Specials 7 Music Arts 3 News Business 8 Religiou
126. o the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant such as RJ 11 See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENS on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes i
127. ocal telephone service according to the third party billing agent s billing procedures and applicable state statutes and regulations Contact your third party billing agent for details Failure to pay all or any part of your third party billing agent bill may result in disconnection of Services G Remedies Cumulative It is agreed that the rights and remedies provided under the terms and conditions of this Agreement to DISH Network in case of default or breach by you of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH Network may have by reason of such default or breach by you at law in equity under contract or otherwise all of which are expressly reserved H Other No salesperson installer customer service representative authorized retailer or other similarly situated individual is authorized to change the terms and conditions of this Limited Warranty Page 133 Appendix B Page 134 Agreement DISH Network may however change the terms and conditions of this Agreement at any time and from time to time in its sole discretion and will notify you if that occurs The terms and conditions of this Agreement that either are expressly stated to survive or by their nature would logically be expected to survive its expiration or termination shall continue thereafter until fully performed This Agreement is in addition to any other written agreement s if any between you and DISH Network in
128. ocked You try to set an event timer and the receiver displays a message that the program is a pay per view event You try to set an event timer but the receiver displays an Error message that gives you the choice to delete an event timer you set earlier You set an event timer but the receiver doesn t tune to the channel of the program or doesn t record the program What s Wrong Maybe the program you re watching doesn t have Dolby Digital sound Maybe you selected the wrong sound option on the Dolby Digital Setup menu Maybe the amplifier decoder can t process Dolby Digital sound Maybe you didn t connect the receiver to an amplifier decoder What s Wrong You highlighted a future program in the Browse Banner in the Program Guide or in a Themes list and then pressed the SELECT button You must enter the password before you can set an event timer for a locked program You must order a pay per view event before you can set an event timer for it You ve already set as many event timers as you can Maybe you set a Reminder Event Timer but you should have seta DVR Event Timer an Auto Tune Event Timer or a VCR Event Timer Use the Trouble Shooting Tables What You Can Do Not all programs have Dolby Digital sound Check the program s Program Guide entry for the DD mark On the Dolby Digital Setup menu select the Dolby Digital Only option if the amplifier de
129. of our Customer Service Centers Pay Per View Live Operator Fee E Private Home Viewing Only DISH Network provides Services to you solely for your private home viewing use and enjoyment You agree that no Services provided to you will be viewed in areas open to the public or in commercial establishments Services may not be rebroadcast nor performed nor may admission be charged for listening to or viewing any Services If we later determine that you utilized your Equipment or sold leased or otherwise gave possession of such equipment to a third party who you knew or reasonably should have known intended to use it to permit the viewing of Services in a commercial establishment or any other area open to the public we may disconnect your Services and in addition to all other applicable fees you agree to pay us the difference between the price actually paid for Services and the full commercial rate for such Services regardless of whether we have or had the rights to distribute such Services in a commercial establishment F Additional Tuners and Receivers We may allow you to place additional receivers on your account in our sole discretion Each additional receiver will be authorized to receive the same Services as your initial receiver This option is only available if your initial DISH Network receiver and all additional receiver s are located at the same residence and are continuously connected to your same land based telephone line Unless o
130. option in the Timer Type list on the Create an Event Timer menu Also make sure to select the right option in the Timer Frequency list on this menu Maybe something blocks the signal path between the receiver and the VCR If you set the VCR Event Timer with the Create an Event Timer menu maybe you selected an Auto Tune Reminder or DishPVR timer instead of a VCR timer If you did select a VCR timer maybe you selected the wrong timer frequency If you set the VCR Event Timer with Quick Record the timer was one time only and missed another showing of the program Remember with Quick Record you can set only a Once one time only timer You edit an When you edit an automatic event timer If you want an automatic event timer to start and stop with a program s start automatic event you change it to a manual event timer and stop times don t edit the event timer timer The timer A manual timer starts and stops at the times doesn t start or you set not the start and stop times of any doesn t end witha program program s start and stop times You try to seta Maybe you tried to set amanual event timer Remember you can t set a manual event timer for a pay per view program manual event timer for a pay per view program or with start or Also you must set the end time after the start time and at least one minute The receiver stop times that don t work later than the start time displays an Error mes
131. or its remote control to turn it on For example hold the TV button for a TV until all of the other mode buttons light When you let go the TV mode light will flash This step is for programming which kind of device that should be programmed in AUX mode If you re not programming in AUX mode skip to step 5 This puts your remote in the scan mode As you press the UP or DOWN ARROW button the remote is trying each code in the memory to see if it can turn off your device When the device turns off you have found a code that might work Note The mode button for the device will flash rapidly eight times when you ve scanned all the codes for that device This stores the code you found Press the blank POWER button to turn the device back on Try some other buttons to make sure they work Sometimes the POWER button works when other buttons don t You may need to repeat the scan to find the best code for your device Control Other Devices with the Remote Check the Device Codes You can find out what device code you ve set for each remote mode 1 Press and hold the mode For example hold the TV mode button until all the other button for a TV until all of the other mode buttons light up let go mode buttons light When you let of the mode button go the TV mode light will flash The mode button flashes 2 Press the POUND For example if the code is 570 the button twice mode button flashes five times
132. orite List you apply use the number buttons to enter the channel number The All Chan list includes all the channels You can t make any changes to the All Chan list The All Sub list includes all the channels you buy You can t make any changes to the All Sub list unless you change what you buy To do so please call 1 800 333 DISH 3474 You can use up to four custom Favorite Lists You can give each list a name When you first get the receiver the four lists have the names List 1 List 2 List 3 and List 4 The lists are empty until you add channels to them You can add as many channels as you want to each list Use Favorite Lists Set Up or Change a Favorite List 1 Press the MENU button 2 Open the Favorite Lists menu Tip Be sure to set up a list of your favorite channels It just makes finding programs to watch so much easier 3 Select the list you want to change A check mark shows up next to the list For example here we selected List 1 4 Select the Modify List option Note You cannot modify the All Chan or All Sub MODIFY LIST list 5 Inthe Channels list select a channel or channels you want to add to the list A check mark shows up next to each USA 102 channel For example here we selected USA 102 LIFE 108 and HGTV 112 6 To delete a channel select the channel The check mark next to the channel goes away 7 Select the Save option to save your changes Change a F
133. ote control s blank POWER button while the remote is in SAT mode While the receiver is taking a software download the receiver s front panel Power light blinks Don t disturb or Eu unplug the receiver while the light is blinking E Note The software upgrade may take up to about half an hour Set Up the Receiver to Tell You About Upgrades You can set up the receiver to tell you when you can get a software upgrade it Il ask you to let it get the software Unless you set up the receiver to ask you it will download new software without asking l Press the MENU button mno Select the System Setup option Select the Installation option Select the System Upgrades option Select the Ask before downloading option or the Without my permission option Ask before downloading or Gi Without my permission Note A download is the same as an upgrade Select the Save option to save your choice SAVE Page 79 Chapter 3 Using the System Page 80 Reset the Receiver You can reset the receiver with the setup it had when you bought it If you reset the receiver you throw away all Favorite Lists except All Chan and All Sub A If you reset a locked receiver you keep the locks If you reset an unlocked receiver you throw away the locks If you lock the receiver even resetting it won t bypass a lock or unlock the receiver You can t reset the receiver to get rid of a
134. ount B You agree to pay us in full monthly by the payment due date indicated on your bill for your Services and for any other charges due and owing to us including without limitation any fees named in this Section 2 If you do not pay your bill in full on or before its due date you agree to pay an administrative fee for late payment Late Payment Fee as described below Other fees and charges may also be assessed including without limitation a returned payment fee Returned Payment Fee in the event such non payment arises from non sufficient funds If you request a duplicate billing statement you will be assessed an additional fee also referred to as a Transaction Fee You may submit your payment by mail on our website through our autopay program by calling a DISH Network customer service representative or by any other means we may designate If payment is made by calling a DISH Network customer service representative a fee will be assessed Live Operator Payment Fee as described below If partial payments are made they will be applied first to the oldest outstanding bill We do not assume the risk of undelivered mail If you send checks or money orders marked with a designation such as payment in full we can accept them without waiving any of our rights including without limitation our rights to collect any other amounts owed by you notwithstanding your characterization of such Page 128 payment DISH Network does not ex
135. our device In some cases codes may operate some but not all buttons shown in this guide TV CODES TELEVISION CODES TELEVISION CODES TELEVISION CODES woo eoo e eoo 613 620 Emerson 526 527 528 533 548 561 712 o Anam 509 541 620 621 573 622 691 692 695 691 698 AOC 505 506 519 520 506 712 KTV 526 539 540 541 620 695 712 691 696 712 Candle 506 522 523 525 536 691 695 712 General Electric GE 503 508 509 515 57 540 543 544 630 95 9 8 1 2 5 5 5 5 6 8 8 3 3 568 569 573 575 Genexxa 613 610 710 712 519 695 695 698 701 714 715 Masia 506 520 525 536 716 564 565 566 567 Granada 695 711 Grand MGA 504 505 506 571 Grandiente 711 Grundig 547 573 695 Hallmark 695 Mitsubishi 504 505 570 571 Curtis Mathes 506 516 526 573 572 597 623 695 703 712 708 Harmon Kardon 705 707 712 Hinari MTC 505 506 516 523 Hitachi 523 526 548 549 Daewoo 505 524 526 529 gt gt gt 712 719 554 555 585 597 Dayt 526 695 on l TTT T Page 120 Citizen 506 516 522 523 524 525 526 691 712 Goldstar 505 523 526 545 Marantz 506 566 573 588 712 546 573 588 693 712 TELEVISION NEC Nikkai Nordmende Normandic Novabeam Nyon Onwa Optonica Orion Osaki Panasonic Philco Philips Pioneer Portland Proscan Proton Pulsar Quasar Radio Shack RCA Realistic Saba Saisho Sampo Samsu
136. our system using the instructions which came with the switch es 13 Select Check Switch from the Point Dish Signal menu When the Check Switch menu opens select Check or Test When the procedure completes you will see the Installation Summary screen again This time you should confirmation for all satellites your dish is pointed at and Satellite reception verified You should also see that the switch es in your system has been correctly identified Refer to the DishPro wiring diagrams for examples of installation summary screens 14 Press CANCEL to exit this menu and then Cancel to exit the Point Dish Signal screen If you have any other receivers in your system make sure you run Check Switch on each of them and allow each to take the software upgrade as needed Page 93 Chapter 4 Installation Instructions DISHPRO WIRING DIAGRAMS DISH 500 One DishPro Twin LNBF Two DishPro Receivers This diagram leaves out grounding to be clear Make sure you ground the system per the National Electrical Code NEC and all local electrical codes ish DISH 500 110 West and 119 West Note Each cable carries both the 119 West and 110 West signals once you use each receiver to check the setup to DishPro Receiver to DishPro Receiver When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below ERIN AES k IN
137. ping event timers The program time changed A Once event timer always works at the program s actual time When you stop a repeated event timer To stop all actions of a repeated event timer you must delete the event timer this applies only to the timer s action right then Note The receiver deletes a Once event timer right after it works Maybe you didn t turn on the VCR Make sure you turn on the VCR and put a rewound tape in Make sure maybe you didn t put a tape in maybe the write protect tab is on the tape you didn t rewind the tape or maybe you took the write protect tab off the Try another VCR code from the table tape Maybe the code you re testing doesn t work for the VCR Use the Trouble Shooting Tables EVENT TIMERS You set a VCR Event Maybe you didn t turn on the VCR Make sure you turn on the VCR and put a rewound tape in Make sure Timer but the VCR or put a rewound tape in or maybe you the write protect tab is on the tape doesn t record the took the write protect tab off the tape program you want If you use the RF or VHF connections you must set the receiver channel If you use the receiver back panel RF or 3 4 setting and both the VCR modulator output and viewing channel VHF ports in the wiring setup maybe to either 3 or 4 a a a e that blocks the signal path between the receiver output and viewing channel to either l 3 or 4 When you set a VCR Event Timer make sure to select the VCR
138. problem with the multi dish switch Heavy rain snow or cloud cover can interfere with the satellite signal Maybe there s other interference Maybe your system uses the wrong kind of cable or maybe the cable run is too long Maybe there s a problem with the multi dish switch Maybe we haven t yet linked the receiver with the Smart Card via the satellite signal Maybe you haven t connected the receiver to an active telephone line Maybe you ve gone over the Smart Card credit limit Maybe the receiver is connected to a DSL digital Subscriber Line phone line In some areas you can t watch some programs For example if you live close to a football stadium you can t watch football games played there Maybe you tried to tune to a program on a channel you haven t bought What You Can Do Check the cables and their connections to and from the multi dish switch Make sure all the cables are in place and their connections are tight If this doesn t work please call the Customer Service Center for help Check the local weather Brush any snow leaves etc off the satellite dish Make sure the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure you aim the satellite dish at the satellite Check the strength of the signal with the Point Dish Signal menu If this doesn t work please call the Customer Servi
139. ptions You ll see some not all of the options we list below You won t see an option to start recording to do that you must press the remote control RECORD button or set an event timer Note If you record a locked program while you have the receiver locked yov ll have to enter the password to play back that program Page 63 Chapter 3 Using the System Page 64 While Playing Back or Recording an Event Select the Start option to play back the event from its Start a Select the Start Over option to play back the event from its start S A 2 Select the Stop option to stop play back and go back to the event s info menu Select the Resume option to play back the event from where you stopped it before if ever i Select the Protect option to protect the event The receiver will ask you before it records over the event i Select the Unprotect option to unprotect the event Note To unprotect an event or to erase a protected event when you ve locked the receiver you must enter the password Select the Erase option to erase the event Select the View option to go back to the last satellite TV channel you watched If you re recording an event the receiver tunes to that event s channel Select the Cancel option to go back to the My Recordings menu Press the PAUSE button to pause the play back Press this button again to go on with the play back PAUSE Press th
140. r mode buttons light When you let go the TV mode button will flash This step is for programming which kind of device that should be programmed in AUX mode If you re not programming in AUX mode skip to step 5 The three digit device code should be for the brand name of your device that you found in step 2 See Limited Mode for more information If you entered the code correctly the mode button flashes three times If the code works the device Should turn off Sometimes the POWER button works when other buttons don t Try every code listed for your brand until one works for your device Page 69 Chapter 3 Using the System Page 70 Scan for Device Codes If the code for your device is not listed in the tables starting on page 120 use this procedure to scan the remote control s memory for the device code l Turn the device on Press and hold the mode button for the device until all the other mode buttons light up let go of the button The mode button flashes For Aux mode only Press 0 for a second TV or 1 for a second VCR or 2 for a tuner or amplifier Then press the STAR button Press the blank POWER button Press the UP or DOWN ARROW button repeatedly until the device turns off Press the Pound button Turn the device back on and try some other buttons to make sure they work Repeat this procedure until you ve tried all the codes Use the device s buttons
141. rding check box If you do this a check mark shows up in the box Note If you want to delete a protected recording the receiver will ask you if you are sure you want to delete the event 8 Select the Set Date Time option This opens the Set Date Time for Manual Timer menu 9 Use the number buttons to enter the Start Time make sure you select AM or PM and the End gl LEE en Sie Time make sure you select AM or PM Note The lt enatime numin ETI menu displays zeroes for you in numbers 1035 like 07 10 Use the number buttons to enter the Date Date Mo Day 11 Select the Create Timer option 0531 12 Either To set another event timer select the Create option again Or If you don t want to set another event timer press the Cancel button When Event Timers Overlap If you try to set event timers for programs on at the same time and date the receiver displays a conflict menu with the dates and times of both programs To resolve the conflict pick which timer to keep and which timer to delete Note The receiver deletes one time event timers right after they work You must delete all other types of timers yourself Tip You can use a Manual Event Timer to record a block of programs on the same channel or to make sure you don t miss the last few minutes of a sports event that goes into overtime Page 53 Chapter 3 Using the System Page 54 Edit an Event Timer You can edit an
142. rogram Use Event Timers 7 If you want to change the Start Time the End Time or the Date select the Set Date Time option This opens the Set Date Time for Manual Timer menu Note If you don t want to change the date or time skip to step 10 8 Use the number buttons to enter the Start Time make sure you select AM or PM and the End Time make sure you select AM or PM Note The menu displays zeroes for you in Start Time HrJMin G numbers like 0925 ee ces _ i w5 a Use the number buttons to enter the Date j a Date Mo Day 10 Select the Create Timer option 0531 J 11 Either To edit another event timer highlight the timer and select the Edit option again or If you don t want to edit another event timer press the CANCEL button Delete an Event Timer 1 Press the MENU button Er MAIN MENU _1 Program Guide 6 System Setup 2 Themes amp Search 7 Timers 4 8 PVR Events 4 Favorites 3 Customer Support 5 Locks i Retum from thiis menu 2 Select the Timers option to open the Event Timer Management menu M 11 5 Once 3 00p ManualTimer2 PVR F 115 Once 11 11p ManualTimer1 Rem T i Name Sort e Create a new event timer Page 55 Chapter 3 Using the System Tip You must buy a Pay Per View event before you can set an automatic event timer for it And you cannot set a manual event timer for any Pay Per View event Page 56 3 Select an event timer yo
143. rrow Buttons Use the Arrow buttons to move a menu highlight i to an option or a program Tip First you P prog move the Use the UP and DOWN ARROW buttons to highlight to an change channels while watching a program pelle ee When watching a program pressing the LEFT and then you ARROW button opens the Themes menu and the press the RIGHT ARROW button opens the Browse SELECT Banner button to select that Select Button item Press the SELECT button to select an item you highlight in a menu Sys Info Button Press the SYS INFO button to open the Important System SYS INFO Information menu j Power Button Press the POWER button to turn the receiver on or off Power Light The POWER LED lights up when you turn the receiver on and turns off when you turn it off Note Even when the POWER light is off the receiver continues to work and requires power Don t unplug the receiver unless you need to move it i O U m POWER Recording Light RECORDING The RECORDING LED lights up whenever you are YY recording a program IR Sensor and IR Blasters The IR SENSOR receives IR signals from the remote control For information on the IR BLASTERS please see Control a VCR on page 56 Page 16 Receiver Back Panel UHF Remote Antenna Phono TV Antenna Cable In UHF Remote Air Holes AIN Outputs and TV Set Out Ports Antenna Input _ Power Cord mc N OOE oo f os DEN ANTENI NA A LEFT CABLE
144. s 4 Family Kids 9 Search 5 Education 5 For example press the 1 button to see a list of movies Tue 1 14 115pm 11 00am Windtalkers All Day 11 00am War and Peace 11 05am Captain Corelli s Man 11 05am What Women Want 11 30am The Count of Monte 11 30am Prisoner of the Mount 11 30am Big Night 11 30am More Dead Than Alive Chapter 1 How to Get Started 6 Press the MENU button to go back to the Main Menu 7 Back on the Main Menu please notice the Mail option The mail feature is for DISH Network to send you Tip You can set messages and only at special times up a Favorites List of your 8 Press the 4 button to select the Favorites option on the Main favorite Menu to open the Favorite Lists menu You can use Favorite channels Then Lists to make the Program Guide and other on screen lists when you use show only your favorite channels this list as your program guide you see only those channels that really interest you 9 Press MENU to go back to the Main Menu 10 Press the 5 button to select the Locks option on the Main Menu This opens the Locks menu on the TV screen This menu is used to set a lock es SA PARENTAL SYSTEM 1 Rating Locks 5 Change Password 2 Channel Locks 6 Lock PPV 3 Lock System 7 Hide Adult Front Panel Loci Return from this menu 11 Press the MENU button to go MENU back to the Main Menu Tip The S System Setup menu lets you 1
145. sage The receiver doesn t Maybe the receiver can t display a program Use the Program Guide or a printed list to find the program name display the program name for a manual event timer name for a manual event timer You set an event Maybe the program started a little earlier Use the Start 1 min early option to start any event timer except for a timer The event than it was supposed to or maybe it ran pay per view event one minute early timer misses the over the time it was supposed to end beginning or the end of a program Use a manual event timer to start any event timer except for a pay per view event at the times you set Page 109 Chapter 5 Reference FAVORITE LISTS What s Happening You press the remote Guide button while you ve got the Program Guide open You find you can apply only the All Chan list or the All Sub list You try to change the All Chan list or the All Sub list The receiver displays an Error message You try to apply an empty Favorite List The receiver displays an Error message A Favorite List doesn t show channels you know you added to it LOCKS What s Happening You set a lock for example a lock on programs by ratings but the lock doesn t work You forgot the password so you can t unlock the receiver Page 110 What s Wrong If you don t add channels to any custom Favorite List you can apply only the All Chan list
146. split the DishPro signal from a DishPro single E LNBF the receiver whose DP21 z switch is connected to the passing side of the splitter must DishPro SUL be plugged into a live power x3 2 outlet at all times If not the he oe ei DishPro single LNBF will not AEEA c have any power and will not be Receivers able to provide satellite signal to the other receiver to DishPro Receivers When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below INSTALLATION SUMMARY Switch DP 21 LNBs Sgil DishPro Connections it 2 Transp All All Device By RT Status Satellite reception verified Detalls Chapter 4 Installation Instructions One DISH 500 with a DishPro Twin LNBF One DISH 300 with a DishPro Single LNBF and One DishPro 21 Switch This diagram leaves out grounding to be clear Make sure you ground the system per the National Electrical Code NEC and all local electrical codes ish p DISH 500 f ro s ae z 116 Wiest and 119 Wost i O Note Each cable DISH 300 7 carries both the af Z 119 and 110 signals Another DISH Network Satellite IE Pa ip J Ta ae apie DishPro LNBF DishPro 2 1 Switch bin id 3 B dig Be m maam Co to DishPro J Receiver to DishPro Receiver Note This setup supports only one receiver from three satellit
147. st due for any amount owed to us at our option we may suspend any or all Services until we receive payment in full of all past due amounts and or convert your annual or other multi month subscription to a monthly subscription If we convert your multi month subscription to a monthly subscription we will first apply the amount you paid for your multi month subscription to any past due amounts and then any remaining amounts to any obligations you incur in the future D If we use a collection agency or attorney to collect any money you owe us or to assert any other right which we may have against you you agree to pay the reasonable costs of collection or other action These costs might include but are not limited to the costs of a collection agency reasonable attorney s fees and court costs If there are billing errors or other requests for credit you may contact our Customer Service Center by telephone or in writing You must contact us within twenty 20 days after the date you receive the billing statement for which you are seeking corrections Failure to timely notify us of a dispute shall constitute your acceptance of the corresponding bill Undisputed portions of a billing statement must be paid before the next billing statement is issued or you agree to pay an administrative fee for late payment All payments for Services must be made directly by you to us For example DISH Network shall have no obligation to provide Services for which payment
148. t didn t set up the receiver to control the VCR Maybe you tried to close an installation menu without doing the Check Switch test Maybe you aimed the satellite dish at one satellite but selected another satellite s option on the Point Dish Signal menu You set up the receiver to get an upgrade of the latest software via the satellite signal Use the Trouble Shooting Tables Wait a few minutes to see if the message goes away Make sure all the cables are in place and their connections are tight Make sure the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked You must connect the receiver to a phone line at all times If you install two or more receivers do this for each receiver Review what you ve bought with pay per view to check the Smart Card credit limit If you ve gone over the limit please call the Customer Service Center Please call the Customer Service Center at 1 800 333 DISH 3474 to have us set you up to buy a pay per view program Make sure you put the Smart Card in right side up with the picture on top and the arrow facing into the receiver s front panel slot If this doesn t work please call the Customer Service Center for help Put the right Smart Card into the receiver s front panel slot Pleas
149. t the Diagnostics option Note Diagnostics are just tests Select the option for the test you want to do Note If we upgrade the receiver software we may add new tests TEST THE PHONE CONNECTION l Make sure you connect a phone line to the receiver s back panel Phone Jack Select the Connection option The receiver displays a message that asks you to wait until CONNECTION the test is done If the phone connection is okay the receiver displays a message that says so If the receiver displays a message that it needs to make a toll free call to the Customer Service Center select the Dial Out option The receiver displays a message that asks you to wait until it finishes the call When the receiver finishes the call select the Cancel option If you didn t connect the phone line right the receiver displays a message that says so Check the phone connection and then do the test again Note If you have a Digital Subscriber Line DSL you may need to install a DSL filter between the receiver and the telephone wall jack and then do the test again Test the System Page 119 Chapter 5 Reference DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV a VCR DVD player cable box or audio amplifier Every attempt has been made to include all codes If your device brand is not listed or if the codes to not work the remote may not control y
150. t the top or in descending order with the highest channel number at the bottom Note If you don t set a channel order the Program Guide lists the channels in descending order 1 Press the MENU button Of 2 Select the System Setup option 3 5 Q 3 Select the Channel Order option r Select the Ascending or Descending option A Select the Save option SAVE Select a Program in the Program Guide m 1 Open the Program Guide O 2 Move around the Program Guide to highlight a program using the following methods e Use the NUMBER PAD buttons to enter the abc def channel number you want This will move Q Q Q the Program Guide to show the channel you enter ghi jkl mno c lt 5 lt N e Use the ARROW button to move the pars highlight around the Program Guide Q O e Jump through the Program Guide in large steps forward or backward in time e Enter the number of hours you want to skip The Program Guide shows this number of hours Press the RIGHT ARROW button to skip forward and then the LEFT ARROW button to skip backward e You can also use the SKIP AHEAD or SKIP BACK feature to move the Program Guide ahead or back a full 24 hours A s Page 33 Chapter 3 Using the System Note When you use the Program Guide if the receiver needs to get the latest information which might take a few minutes 1t ll display a message that asks you to let it do t
151. tend credit to our customers and the Late Payment Fee is not interest a credit service charge or a finance charge You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below we may report such late payment or nonpayment to credit reporting agencies If you do not pay your bill in full by its due date or if you at any time otherwise fail neglect or refuse to make timely payment for your Services we have the right to disconnect your Services at any time thereafter in our sole discretion and in such event we shall be wholly relieved from any and all of our duties and obligations under this Agreement If your Services are disconnected for non payment or for any other reason DISH Network may require you to pay and you agree to pay all past due charges a fee for reconnection Restart Fee a deposit equal to a minimum of two month s service charges and all outstanding balances accrued through the date of such disconnection before we reconnect your Services Unless required by applicable law deposits will not be held segregated from other funds and shall not earn or accrue interest Promotional pricing is valid only at time of installation Additional charges may apply for you to upgrade your Services or Equipment after installation or for non standard installations C If you paid for an annual or other multi month subscription to any Services and your account is pa
152. th any law or regulation that provision shall be modified to the minimum extent necessary to make such provision legal and no longer in conflict with such law or regulation without affecting the validity of any other provisions F Third Party Billing Agents We may enter into relationships with third parties to provide billing and other services on our behalf in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under the circumstances Additional terms and conditions imposed by our third party billing agents including without limitation local telephone companies may apply For example and without limitation late fees imposed by our third party billing agents may be administered according to our third party billing agent s billing procedures and applicable state tariffs and regulations our third party billing agents may require you to pay all past due charges for Services a restart Fee and or a prepayment before we reconnect your Services other services provided by our third party billing agents including without limitation local telephone service may need to be restored before DISH Network Services can be restored and a restoral fee and deposit may be required to restore third party billing agent services Partial payments on third party billing agent bills may be applied to the balance due for other services billed on your third party billing agent bill including without limitation l
153. the highlight to the Name box 500 matches for Movies Tue 1 14 reed 115pm J ileal 11 00am Windtalkers All Day SHOCS 11 00am War and Peace SHOTO 11 05am Captain Corelli s Man TMC W 11 05am What Women Want rs PPV 11 30am The Count of Monte IFC 11 30am Prisoner of the Mount SUND 11 30am Big Night WSTRN 11 30am More Dead Than Alive Page 40 Use the Search Feature 4 There are two ways to enter a program you want to find e Use the UP DOWN LEFT and RIGHT ARROWS to scroll around on the virtual keyboard and then select the letters you want e Use the remote control number pad to enter the letters in the Name box Numbers 2 through 9 have telephone style numbers written above them To enter an H for example press 4 twice because H is the second letter listed above the 4 on the number pad For example if you are searching for Rudy Press 7 three times for an R Press 8 twice for a U Press 3 once for a D Press 9 three times for a Y Note Enter up to 14 characters letters and spaces for your search 5 When you have entered the name scroll down to choose between two options e Search Event Titles Only Select this option if you are sure the word s you entered are part of the event title e Search All Event Info Select this option if you want to search event titles and information for the word s you entered 6 Select the Search option When the search completes you will see a screen listi
154. the picture e has sparkles or is grainy has a herringbone pattern lacks color or vertical hold or wobbles or looks washed out or fuzzy A black box fills almost all of the TV screen The TV screen is all blue Page 116 What s Wrong Maybe the TV set isn t working right If the TV and the receiver are working right maybe there s interference with the satellite signal Maybe you wired the TV to the wrong port Maybe the TV set isn t working right If you connect the receiver to the TV with only the TV Antenna Cable In and TV Set Out ports maybe there s a strong local broadcast on the same channel or on a channel next to the one where you tuned the TV Maybe there s interference from other nearby devices like cell phones computers microwave ovens radios stereos or TVs Maybe you turned on the Closed Captioned feature on the TV and put that feature into Text mode Maybe you connected the receiver to an input on the TV that s wrong for the signal output from the receiver What You Can Do Make sure you plug the TV into an outlet Make sure the outlet has power Make sure you turn on the TV If you connect the receiver to the TV with only the RF or VHF connections make sure you tune the TV channel 3 or 4 whichever works best in your area and set the receiver s back panel channel 3 4 switch to the same channel as the TV Make sure you adjust the
155. therwise specified in the customer agreement s if any applicable to the promotion s pursuant to which you are receiving Services and or Equipment DISH Network will charge you a monthly additional outlet programming access fee Additional Outlet Programming Access Fee for each tuner activated on your account beyond the first If you desire to receive Services at two different residential locations you must open a separate account for each location You agree that you will not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residence and connected to your same land based telephone line If we later determine that you did we may disconnect your Services and in addition to all other applicable fees you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver on your account G Changes in Services Offered We reserve the right to add delete rearrange and or change any and all programming programming packages and other Services that we offer and our prices and fees related to such programming programming packages and Services at any time including without limitation during any term agreement period to which you have agreed under the terms and conditions of any other agreement with DISH Network Ifa change affects you we will provide you
156. tinue with the event timer or e Select the Stop Timer option to stop the event timer Use Quick Record You can use Quick Record to very quickly set a one time one program PVR Event Timer or VCR Event Timer 1 Highlight but don t select a future program in the Browse Banner in the Program Guide or in a Themes list Note If you select a future program you open a menu where you can set an automatic event timer This is almost as fast as Quick Record 2 Press the RECORD button 3 This opens a menu where you can set an event timer peo AESA e CREATE A MANUAL p EVENT TIMER Channel Y f ETC3 9983 D500 9900 BTV 9612 BTV 9502 BTV 9601 WTHR 9500 FSTV 9415 Do not create a timer Return from this menu 4 If you want to start the timer one minute early pr pT ee select the Start 1 min early option ci STUT Note This lets you make sure the timer records a program s start Note You can start any timer except one for a pay per view program one minute early But if you set a timer that works right after another timer and the second one starts early the first one will end early 5 Select the DVR or VCR option Use Event Timers Set an Automatic Event Timer 1 Highlight and select a future program in the Browse Banner in the Program Guide or in a Themes list This opens the Create an Event Timer menu EVENT TIMER ____ Channel v M ETC3 998
157. tribution system such as splitters and amplifiers The FCC requires that the isolation between the antenna port and the network port of your system meet the following 80dB from 54 MHz to 216 MHz at least 60dB from 216 MHz to 550 MHz and at least 55dB from 550 MHz to 806 MHz Measuring the isolation of a device requires specialized equipment In most cases it is easier to purchase a splitter or amplifier with the correctly specified isolation from your local satellite television retailer The above requirements are extracted from 47CFR15 115 For the complete text please visit WWW FCC GOV Index A Accessory Jack Set Up the Accessory Jack 81 Adult Channels Hide or Show All Adult Channels 47 Audio Change Program Languages80 Dolby Digital Sound 59 Auto Recording 61 66 Automatic Event Timers 48 Set an Automatic Event Timer 51 B Back Panel Receiver 17 Blacked Out Program 56 Browse Banner 34 Buttons Receiver Front Panel 15 Buttons Remote Control 22 72 C Caller ID 58 Cancel a Procedure 28 Change Channels 31 Change Program Languages 80 D Device Codes Check the Device Codes 71 Scan for Device Codes 70 Try the Device Codes 69 DishDVR 1 60 66 Auto Record and On Demand Record at the Same Time 61 66 Copy Recordings to Videotape 59 My Recordings Menu 63 On Demand Recording 62 66 Play Back Locked Programs 56 Protect a Recorded Program 48 51 53 54 Recorded Event s Info Menu 63 Dolby Digita
158. u can do this by either following Set Up the Remote Control that begins on page 69 or Scan for Device Codes procedure described on page 69 Set Up the Remote Control Control Other Devices with the Remote You can set up the remote to control other device s using the device codes listed on page 120 l 10 11 Turn the device on Find the brand name of the device in the tables on page 120 Press and hold the mode button until all the other mode buttons light up and then let go of the mode button The mode button flashes For Aux mode only Press 0 for a second TV or 1 for a second VCR or 2 for a tuner or amplifier Enter one of the three digit device codes from the table using the number buttons If you want to program limited mode press 1 If not skip to step 7 Press the POUND button Press the blank POWER button to turn off the device If the device does not turn off go to step 10 Turn the device back on and try some other buttons to make sure they work If the code works for other buttons stop here If the code doesn t work repeat steps 3 9 with another device code from the tables If you can t find a code that works try Scan for Device Codes below Use the device s buttons or its remote control to turn it on If the brand isn t listed please see the section titled Scan for Device Codes below For example hold the TV mode button for a TV until all of the othe
159. u opens select Check or Test The receiver shows you a message that it is checking the switches When the procedure 1s finished you will see an Installation Summary screen This screen may look different than the one shown below However you must see that you have signals from both the 110 West and 119 West Satellites you see All twice in the Transponder line and the message Satellite reception verified Select CANCEL or OK to exit this menu ABM INSTALLATION SUMMARY LNBs Twin 2 DishPro Connections Dish input 4 2 Satelite KITEET An AN Transponder Device KODALI Status Satellite reception verified SECS o EOE 20 If you do not see 110 under Dish Input 2 2d e Make sure the skew angle you wrote down on page 84 is exactly the same as the skew angle you set in step 5 on page 86 If it is not reset the skew angle as described on page 86 After you reset the skew angle go back to page 89 and start over from step 16 e If 119 is shown under Dish Input 2 move the dish approximately 9 to the east and restart the procedure at step 12 Look at the Point Dish Signal menu If you have good signal strength with the check mark in 119 West move the check mark to 110 West If you have good signal strength on 110 West go to the next step If you do not have good signal strength with the check mark in 110 West go back to Step 17 and fine tune the dish but with the check mark in 1
160. u want to delete A check mark shows up in the box next to the event timer For example here we selected a DVR event timer 4 Select any other timer s you want to delete 5 Select the Delete option to delete the timer s you selected Pay Per View Programs and Locked Programs You must buy a pay per view program before you can set an automatic event timer for it You can t set a manual event timer for a pay per view program You can t edit an event timer for a pay per view program When you ve locked the receiver you must enter the password before you can set an automatic event timer for a locked program You can set a manual event timer for a locked program and not enter the password But if you do this when the timer works the receiver may display only an error message or a password entry menu If you ve set a DVR Event Timer or a VCR Event Timer the recording will show only the error message or password menu If you use a DVR Event Timer to record a locked program you must enter the password to play back the program If you record a block of two or more programs and just one of them is locked you must enter the password to play back any of them For example if you set an event timer to record a block of three programs and one of them is an adult movie you must enter the password to watch any of the three programs Power Off and Event Timers If the receiver is off when a DVR Event Timer Auto Tune Event Timer or VCR E
161. udio amplifier decoder that can process this kind of output Phone Jack Connect a phone cable with a standard RJ 11 phone plug to the receiver here and then connect the cable to a phone line CI PHONE JACK Note You must keep the receiver connected to a phone line at all times Expansion Port e This port is reserved for future use Accessory Jack If you connect a multi dish switch to the ACCESSORY JACK or if you use an IR extender you must set up the receiver properly Please see Set Up the Accessory Jack on page 81 ACCESSORY Even when the receiver front panel s green POWER LED is off the receiver keeps working and it needs power So don t unplug the receiver s power cord unless you need to move the receiver or if it will not be used for an extended period of time A UHF Remote Antenna Input Power Cord Before moving the receiver unplug the power cord and let the receiver sit for at least 30 seconds Always handle the receiver gently to protect the delicate parts it has inside The receiver uses the antenna to get UHF signals from the remote control Connect the UHF antenna here and set it so it doesn t touch anything Set the antenna straight up so you can use the remote control as far away as possible Attach an Attenuator Stray UHF signals from your neighbor s remote control for example can block signals from the remote control to the receiver To help prevent this issue you can inst
162. uilding with silicone or other weather proof sealant after installation Once each cable is inside the building you may attach it to a wall receptacle or directly to a receiver Tighten the back panel coaxial cable connections only by hand Using a wrench may over tighten the connections AN causing damage Such damage is not covered by the Limited Warranty in the User Guide that came with the system Page 101 Chapter 4 Installation Instructions Connecting Each Receiver to a Phone Line You must keep each receiver connected to an active telephone line Otherwise you may not be able to order pay per view programs or use all of the Dish Interactive features Run a telephone cable with a standard RJ 11 connector from each receiver s back panel PHONE JACK to an active telephone connection Note You may be able to use a wireless telephone extender However this may not support all the features of some receivers such as Caller ID Note If you have a Digital Subscriber Line DSL you may have to install a DSL filter between the receiver s back panel PHONE JACK and the telephone wall jack to successfully connect with DISH Network You can obtain a filter from your DSL provider You must also set up each receiver for your telephone system touchtone or rotary pulse and set a telephone number prefix if you need a prefix to make an outside call 1 Display the Installation and Setup menu press MENU then 6 1 4 2 Sele
163. ur body will block to the signal tone the satellite signal After you adjust the aim let go of the dish so that you can get a good signal reading after the dish settles back in place by itself Do not change the skew setting 17 Turn the dish back and forth very slowly until the signal strength bar turns green This shows you ve found the signal Elevation Note If you cannot find the signal turn the dish back to the first azimuth angle Then loosen both elevation bolts just enough so you can tilt the dish Tilt the dish elevation up by two degrees and then tighten both bolts Now turn the dish back and forth again If you still can t find the signal tilt the dish up again very slightly and turn the dish back and forth until you find the signal 18 Once the signal strength bar is green turn the dish back and forth just a little to where the signal strength bar shows the strongest signal When you find the strongest signal tighten both mast clamp bolts Then loosen both elevation bolts just enough so you can tilt the dish Tilt the dish up and down just a little to where the signal strength bar shows the strongest signal Do not adjust the skew When you find the strongest signal tighten all bolts in the dish assembly so the dish cannot be moved Page 89 Chapter 4 Installation Instructions 19 You are now ready to verify reception from both satellites Select the Check Switch option When the Check Switch men
164. uthorized service personnel Proper Care of Your Equipment e Always handle the satellite receiver carefully Excessive shock and vibration can damage the hard drive e Unplug the receiver from the AC power outlet before cleaning e Always turn the receiver off unplug it and let it sit for at least 30 seconds before moving it e The use of accessories or attachments not recommended by the receiver manufac turer will void the Limited Warranty e Do not place the receiver in an enclosure such as a cabinet without proper ventila tion e Do not stack the receiver on top of or below other electronic devices as this can cause heat build up and vibration e Do not install the receiver in any area where the temperature can be less than 40 F or more than 113 F If the receiver is cold to the touch do not plug it in immedi ately Let it sit unplugged at room temperature for at least 45 minutes before plug ging it in e Use an outlet that contains surge suppression or ground fault protection During an electrical storm or when the receiver is left unattended and unused for long periods of time unplug the power cord from the wall outlet disconnect the lines between the receiver and the antenna and disconnect the telephone line This will provide additional protection against damage caused by lightning or power line surges On some TVs the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the
165. vent Timer works the receiver will turn on When the program ends the receiver will turn off unless you press any remote control or front panel buttons while the timer works If the receiver is off when a Reminder Event Timer works the receiver will turn on and stay on How Many Event Timers You Can Set You can set a limited number of event timers If you try to set more the receiver displays a menu where you can delete an existing timer If you don t delete an existing timer you won t be able to set any new ones Control a VCR Note Please remember you can use the DishDVR features to record a program without a VCR To use VCR Event Timers you must connect the receiver s back panel audio video outputs to the audio video inputs on the VCR See page 29 for the recommended connection to a VCR Use Event Timers To use VCR Event Timers you must set up the receiver to control the VCR see below If the receiver can t control the VCR use an Auto Tune Event Timer to tune the receiver to the channel you want to record Use the timers built into the VCR to start and stop the VCR at the right times The receiver s front panel IR Blaster sends an infra red IR signal to control the VCR This signal can bounce off walls or other objects on its way to the VCR This works in most home setups But shelves or smoked glass doors between the receiver and the VCR can block the signal If the signal has to cross a very large room or
166. vices below Use the remote control s mode buttons Sat satellite receiver TV VCR for a VCR ora DVD player and Aux auxiliary for a cable TV box a tuner or an audio amplifier d to set the remote to the right mode for the device To change the mode press the button for the device you want the remote to control The mode button flashes once to show you ve set the remote to that mode Limited Mode You can program your remote control in limited mode to keep from accidentally changing the channel on your TV or VCR When you use the remote to control your TV in limited mode you will only be able to use the POWER MUTE and VOLUME buttons Also when you use the remote to control your VCR in limited mode you will only be able to use the POWER and VCR tape control buttons The section Set Up the Remote Control Other Devices has a step that tells the remote to go into limited mode Note Limited mode is not used with cable boxes or amplifiers Set Up the Remote to Control Other Devices Over the next few pages we tell you how to use the remote to control a TV a VCR a cable TV box a tuner or an amplifier When you get the remote it s already set up to control the receiver AN But you must set up the remote to control the TV before you can control the TV s POWER MUTE and VOLUME buttons To use the remote to control other devices you must first program it to control these other devices Yo
167. vidence our ownership rights in such Equipment and you agree to execute any and all documents as may be so determined to be necessary for us to make such filings You are responsible for preventing the loss or destruction of leased Equipment and we recommend that such Equipment be covered by your homeowners renters or other insurance policy B Upon termination of your Services you must notify our Customer Service Center or call the telephone number set forth in the customer agreement s applicable to the lease promotion s pursuant to which you are leasing the applicable Equipment to schedule the return of your leased Equipment If such Equipment is not returned undamaged and in working order normal wear and tear excepted certain charges will apply as described in the customer agreement s applicable to the lease promotion s pursuant to which you are leasing such Equipment You are responsible for and agree to pay any costs of repair replacement or other costs if you do not return such Equipment undamaged and in working order normal wear and tear excepted Limited Warranty Page 131 Appendix B Page 132 C You shall notify us promptly of any defect in damage to or accident involving your leased Equipment All maintenance and repair of such Equipment shall be performed by us or our designee s DISH Network may charge you for any repairs that are necessitated by any damage to or misuse of such Equipment 6 TRANSFER OF ACCOUN
168. w if you want to take the time use the Program Guide to find another program set to start in the next few minutes Note Start watching the program when it starts Watch the program for a few minutes Tip The DishDVR Press the BACK button to reverse the program features let you l record Note Let the program reverse all the way to its start programs ia without using a l VCR Press the RECORD button The receiver stores a recording of all of the program broadcast so far and keeps on recording the program You can record all of the program even though you frs ca This is didn t start recording until after the program started important If you don t tune to a program until after it starts you can record only the part of the program that comes after you tune to it Press the DVR button once This opens the DISH On Demand screen for newer models and the My Recordings menu for older models For the newer models press the DVR button a second time to see the My Recordings menu rt m O fe En Note Even though the button on your remote control may be marked DVR or PVR the remote control works the same way Page 13 Chapter 1 How to Get Started My Recordings Date Cancel Manage Schedule Name sort 21 Use the remote control arrow buttons to highlight an event on the My Recordings menu it s OK to highlight an event you re recording 22 Press the remote control S
169. witchbox multi dish switch or option if you connect a multi dish switch to the Accessory Jack 5 Select the Save option SAVE DishHOME Interactive TV Applications Press the DISH button on your remote control to use the DishHOME Interactive TV applications You can order channels a check the news and weather play games and more a Languages w Page 81 Chapter 3 Using the System Notes Page 82 Chapter 4 Installation Instructions How to Use these Instructions These instructions guide you through the installation of a satellite System which includes your DishPro receiver included with this manual and a DishPro antenna system that can be identified with the DishPro logo shown below ish i Note If you have a dish antenna system already installed and the dish has been pointed for the strongest possible signal strength you can skip this chapter Installing a DISH 500 Antenna The first step in installing your dish antenna is to assemble the satellite dish mount it and point it in the general direction of a satellite To do this follow these instructions Finding the Satellites You need to find the satellites in the sky To do this you need to know the azimuth angle the south southeast or southwest direction to the satellites and the elevation angle the angle up to the satellites from your location and the skew angle 1 Connect the TV SET OUT on the receiver
170. word ie gt If You Forget the Password If you forget the password you must call the Customer Service Center at Tip If you 1 800 333 DISH 3474 You may need to give us information such as your forget your name your address your telephone number the receiver serial number please password call see Order Your Program Packages on page 3 and your Personal Identification Customer Number PIN if you use one Service at 1 800 333 DISH 3474 Rating Code Locks e Rating code locks use the codes the original program providers assign to the programs The actual content of the programs may be different from the assigned ratings Note No rating system can guarantee that all unwanted material is screened out e Like all other locks these locks work only when you lock the receiver e You can lock any satellite program even a pay per view program e The locks built into some TVs V chip locks don t work for satellite programs e TV program ratings are different from movie ratings e Receiver locks don t work for TV programs Page 43 Chapter 3 Using the System Tip If you have the password you can lock and unlock any channel including pay per view channels Page 44 e Rating Codes G General Audience Suitable for young children PG Parental Guidance suggested PG 13 Parental Guidance suggested Not recommended for children under 13 R Restricted Not recommended for children under 17 unless
171. ww disnnetwork com Remote Address 15 Location ID 4252AEB7 ae ok E Copyright 2002 Echostar Communications Corp All Rights Reserved 3 Call 1 800 333 DISH 3474 to tell us you ve installed the system and want to get services We ll explain what program packages you can buy You ll need to give us information from the Important System Information screen 4 We ll turn your services on via the satellite signal This process usually takes just a few minutes When we finish you ll be able to watch your programs 5 Press the SELECT button on the remote control or receiver front panel to clear the Important System Information menu from the TV screen Chapter 1 How to Get Started Choose a Program to Watch The Program Guide is your key to satellite TV programs The receiver displays the Program Guide on TV screen You ll find a quick tour of basic features here anda quick tour of DVR features beginning on page 10 Whenever you want to go back to the last channel you watched just press the RECALL button l Make sure the receiver is on and its green front panel POWER light is on Also make sure you turn on the TV Press the remote control GUIDE button to open the receiver s gume Program Guide on the TV screen Q Use the remote control ARROW buttons to move the highlight around the Program Guide and to highlight a program that is on f a now M S t E Press the remote control SEL
172. y Per View Program 1 Select a pay per view program in the Program Guide Pay per view programs are marked PPV in the Program Guide YESA N or oo YES or 2 To buy the pay per view program select the Yes option If you don t want to buy the program select the No or Cancel option 3 The receiver displays a menu where you must confirm the order Select the Yes option to confirm the order and we will bill you for it Select the No or Cancel option to cancel the order O oo Review Pay Per View Programming You Have Purchased 1 Press the MENU button 1 2 Select the System Setup option mno O Use Themes 3 Select the Purchase Info option This opens a list of shows jkl you ve bought both the ones you ve watched and the ones you Q haven t watched yet CANCEL 4 Select the Cancel option to close the list Use Themes 1 While you watch a program press the THEME LEFT ARROW button to open the Themes Theme Categories menu 6 Series Specials 7 Music Arts 3 News Business 8 Religious _ 4 Family Kids 9 Search 5 Education 2 Select a Theme category which opens a list of programs that match the Theme you selected similar to this example Tue 1 14 1 15pm sv PPV 11 00am Windtalkers All Day SHOCS 11 00am War and Peace SHOTO 11 05am Captain Corelli s Man TMC W 11 05am What Women Want PPY 11 30am The Count of Monte C_ IFC 11 30am Prisoner of t
173. y type of event timer You can change any feature of an event timer When you edit an automatic event timer you change it to a manual event timer A manual timer works at the times you set which don t have to be the actual program times You can change one type of event timer to any other type of event timer and back within the limits on each type of timer Each type of timer has its own limits so please be careful Also you can t change a manual timer to an automatic timer Here s what to do l Press the MENU button MENU Select the Timers option This opens the Event Timer Management menu Select the event timer you want to edit A check mark shows up in the box next to the event timer For example here we selected a PVR event timer Active Evert Timers v 115 Once 2 00p MarwalTimer3 PVR Delete 114 Once 3 00p MarwalTimer2 PVR 11 5 Once 11 11p ManualTimer1 Rem Select the Edit option AESA IEDITA EVENT TIMER HOME 100 P KWHD 53 KCEC 50 KRMT 41 KDVA J1 l Mon Fri KDEN 25 i Set the Date and Time for the timer You can change the Timer Type Timer Frequency or Channel To do this select each option you want Only for a Once one time PVR Event Timer a A you can select the Protect Recording check box If you do this a check mark shows up in the box Note When you protect a recorded program the receiver will ask you before it records over that p
174. you are leasing such Equipment shall apply which are in addition to and without limitation of the terms and conditions of this Agreement Unless otherwise specified in such customer agreement s 1 such Equipment except for the satellite antenna shall at all times remain the sole and exclusive property of DISH Network and we will have the right in our sole discretion to provide or replace leased Equipment with new or reconditioned Equipment and to remove or require the return of such Equipment upon cancellation or disconnection of your Services for any reason and ii we will charge you a monthly equipment rental fee an Equipment Rental Fee for each leased receiver activated on your account No leased Equipment provided to you by DISH Network shall be deemed fixtures or part of your realty Our ownership of such Equipment may be displayed by notice contained on it You shall have no right to pledge sell mortgage otherwise encumber give away remove relocate alter or tamper with such Equipment or any notice of our ownership thereon at any time Any reinstallation return or change in the location of such Equipment shall be performed by us at our service rates in effect at the time of such service You shall not attach any electrical or other devices to or otherwise alter any such Equipment without our prior written consent We reserve the right to make such filings as may be determined to be necessary by us in our sole discretion to e
175. you have to pay for all programs you or anyone else buys with the receiver If you lock pay per view anyone who wants to order a pay per view program must enter the password You must connect the receiver to a phone line at all times If you install two or more receivers do this for each receiver Review you ve bought with pay per view to check the event limit If you ve gone over the limit please call the Customer Service Center You can t cancel an order for a pay per view program whether you just ordered it or ordered it earlier You can watch a pay per view program on TVs you connect to up to six receivers To do this you must order the program for each receiver but you pay for the program only once What You Can Do Install a DSL filter between the receiver and the telephone wall jack You don t have to do anything You can always use your phone line because the receiver hangs up if the line is busy Hang up and then pick up the phone again to get a dial tone Send the FAX or modem transmission again Have the sender send the FAX or modem transmission again Page 115 Chapter 5 Reference PICTURE What s Happening The receiver s front panel POWER light is on but the TV image is black no picture is frozen has break ups has snow or shows small squares of many colors The receiver s front panel Power light is on and there s a picture on the TV screen but
176. you set the remote to the mode for the device you want to control by pressing the correct mode button Make sure you set up the remote to control all the devices you want to use Put a UHF attenuator on the receiver s UHF Remote Antenna input This will help keep stray signals from blocking you remote s signals but also cut down how far away you can use the remote Change the remote control and receiver address See Change the Address on page Set up the remote to control either TV volume or tuner amplifier volume whichever you want Page 117 Chapter 5 Reference SOUND What s Happening What s Wrong What You Can Do The receiver s Maybe you muted the sound or set the Check the volume level on the TV or audio device Turn off the mute or front panel Power volume so low you can t hear it turn up the volume light is on and there s a good picture on the TV set but you don t Check the TV speakers or the sound system hear any sound Maybe you didn t connect the audio Check the audio connectors and cables from the receiver to the TV or the cables the right way sound system You hear a foreign Maybe you set the receiver to select Please see Change Program Languages in Chapter 2 How to language witha a foreign language Use the System to select the language you want program Page 118 TEST THE SYSTEM START ANY TEST 1 Press the MENU button Select the System Setup option Selec
177. zimuth 3 If your Point Dish Signal screen looks like the one on the left Elevation __ continue to the next step If your Point Dish Signal screen looks like the on eon the right select Peak Angles and the Dish 300 option 4 Select Peak Angles 5 Use the number buttons on the remote to enter your ZIP code to get the necessary azimuth and elevation Write these numbers down in the spaces provided in the margin 6 Mount the dish following the mounting instructions that came with it 7 Connect an RG 6 cable from the DishPro SAT IN connection on the receiver directly to the DishPro LNBF on the Dish 300 Make sure there are no multi dish switches between the LNBF and the DishPro receiver 8 Select Check Switch from the Point Dish Signal menu When the Check Switch screen opens select Check 9 When Check Switch is complete you will see an Installation Summary screen similar to the one shown next It will show a connection Conn next to satellite and Single device under 1 Dish Input It may also show an X on the Transponder line This is okay and does not mean there is a problem with the system Salelite Transp Device Detalls Installing a DISH 500 Antenna 10 Press CANCEL to exit back to the Point Dish Signal menu 11 Point the dish for the strongest possible signal following the instructions that came with it and the DishPro wiring diagrams that start on page 94 12 Connect any switches in y

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