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Dialogic IMG 1004 User's Manual

1. DEBUG PORT CONN Related Topic RJ 48 Connector Pinouts 105 Installation and Setup Timing IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Hardware Installation Timing By default Primary Loop and Secondary Loop Timing Not external reference clock can be configured only on Bearer Span Ports 0 and 1 For Timing pinouts see IMG 1004 RJ48 Connector Pinouts NOTE The IMG 1004 cannot time off an atomic clock or similar The TDM inputs on the rear of the unit will only accept a loop timing clock source from T1 or E1 106 IMG 1004 Software Installation and Setup Software Installation Overview IMG 1004 Topic Location IMG1004 Installation and Setup Guide IMG 1004 Software Installation and Setup Overview on Downloading Software to IMG 1004 The IMG 1004 can get its software load in one of a three different ways 1 Software is loaded through use of an FTP server The Linux Server that is setup for use with GCEMS can also be setup to use as an FTP server See the procedure in this topic below 2 Software is loaded through use of an SD Card which can be inserted into the front panel of the IMG 1004 IMG 1004 Downloading System Software from an SD Card 3 A combination of using the SD Card and FTP Server The SD Card is used to assign IP and FTP addresses and the FTP server holds the files needed for the download IMG 1004 Downloading System Software Using a Boot File on an SD
2. Port Description Purpose TCP 20 amp 21 FTP e Download IMG binary from GCEMS to IMG e Upload of software faults from IMG to GCEMS TCP 23 Telnet IMG debug access UDP 111 PortMap Portmap is used to request a mount port Usually for NFS or NIS The port request is sent from the IMG to the GCEMS server See PortMap Flow UDP 2049 NFS e Call tracing e Downloading Call treatments e Downloading routing amp translation tables UDP 1812 Radius Call authentication Authentication UDP 1813 Radius Record Call Detail Records Accounting TCP 162 SNMP Network Monitoring TCP 12610 GCEMS control IMG Configuration and Provisioning UDP 123 NTP Network Time Protocol TCP 1099 ClientView ClientView Application Only required when ClientView is running on a different machine from GCEMS 148 IMG 1004 Software Installation and Setup Connections to the GCEMS server Provisioning Connections between IMG s if running redundant SS7 or SS7 with remote IMG s Port Description Purpose Connection from TCP 22 SSH Remote access to e Local support GCEMS server personnel e Dialogic technical support TCP VNC Remote access to e Local support 5901 GCEMS server personnel e Dialogic technical support TCP 80 MRTG monitoring Local support personnel TCP IMG Connection to IMG IMG 12610 Management TCP Remote Connection from Remote Cl
3. sbin service vncserver restart Restarts vnc service through terminal sbin service vncserver stop Stops vnc service through terminal sbin service vncserver start Starts vnc service through terminal sbin service vncserver restart Stops and then restarts vncserver sbin service vncserver status Check to see whether vncserver is running sbin chkconfig vncserver on Set runlevel on vncserver sbin chkconfig vncserver Display the runlevel of vncserver list NOTE vncserver is located at etc init d vncserver 136 IMG 1004 Software Installation and Setup Selecting De selecting Linux Services Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup 1 Aservice such as dhcpd can be started or stopped using the Service Configuration screen To stop or start a service login as Super User 2 Go to Main Menu gt gt Server Settings gt gt Services 3 Check or un check the desired services for each run level specify run levels 3 4 and 5 4 Start stop or re start the desired services 5 Store the settings by pressing the SAVE button 6 Logout as Super User and Login as user excelsw R Service Configuration File View Actions Edit Runlevel Help gt O amp BU Start Stop Restart Save Revert Currently Running in Runlevel 5 Editing Runlevel 5
4. Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Changing GCEMS and User Interface Version To change to a different version of GCEMS and ClientView EventView use the script tool changeGCEMSVersion located in one of the following directories below depending on software version opt cantata installs Software 10 3 3 to 10 5 0 or opt dialogic installs Software 10 5 1 The version of software must have already been previously installed for this script to work The script changes the links to the executables in the opt cantata IMG directory or opt dialogic IMG Software 10 5 1 Deleting GCEMS Version To change to a different version of GCEMS ClientView and EventView use the script tool deleteGCEMSVersion located in opt cantata installs Software 10 3 3 to 10 5 0 or opt dialogic installs Software 10 5 1 The version of software must have already been previously installed for this script to work This script when run will delete the specified version of GCEMS and ClientView EventView that is stored in opt cantata installs directory or opt dialogic IMG Software 10 5 14 75 Installation and Setup IP Security for IMG and GCEMS Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide
5. GateControl EMS The GateControlEMS in this folder is a link to the version of software being used This is the current version of IMG software running on the GCEMS server See Below when user enters Is la command This link points to the correct version of software being used since there can be multiple versions and builds of software loaded on the GCEMS server GateControlEMS opt cantata installs IMG 10 3 3 195 GateControlEMS or GateControlEMS opt dialogic installs IMG_10 5 1 10 GateControlEMS IMGUserInterface The IMGUserInterface file in this folder is a link to the version of software being used This is the current version of ClientView running on the GCEMS server See Below when user enters Is la command IMGUsSserInterface gt opt cantata installs IMGUserInterface 10 3 3 195 IMGUserInterface or IMGUsSserInterface gt opt dialogic installs IMGUserInterface 10 5 1 10 IMGUserInterface opt cantata dialogic installs directory This folder contains a subfolder for each version of GCEMS and ClientView software you have downloaded It also contains the following utilities that allow you to change or delete the running version of GCEMS ChangeGCEMsSVersion gt Running this script allows the user to change the software version being run For Example During troubleshooting a particular problem a Support Personnel needs to resort back to a previous build the support personnel would run this script which makes i
6. we ee 85 Installation and Setup Default bootup cfg Configuration File IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 SD Card INSTRUCTIONS 1 Edit values as required as described below Change IP Address Subnet Mask and Gateway IP Address to the actual values for the IMG 1010 3 If you change the version of System Software on the FTP Server or the SD card make sure you change the System Software Filename value Make sure Host Flag is set appropriately for your configuration and Boot method Calculate Host Flag by adding values based on desired system attributes Fora T1 system add O For an E1 system add 2 To boot from a FTP Server add 0 To boot from a SD Card add 32 For LBR codecs 512 ch mod add 0 For LBR ILBC codecs 336 ch mod add 16 For LBR ILBC Wireless codecs 336 ch mod add 24 An example host flag for a T1 system booting from the SD card with LBR iLBC codecs would 48 0 32 16 Change Server Address to the actual address of the FTP server The Server Name is not used at this time 2 After editing this file save file remove SD card insert SD card in the IMG 1010 power up the IMG 1010 1010 bootup configuration file IP Address yiaddr 192 168 0 101 Subnet Mask subnet mask 255 255 255 0 Gateway Address giaddr 192 168 0 1 System Software Filename file img1010_id0101 bin Host Fla
7. 1 LBR 2 LBR iLBC 3 LBR iLBC wireless NOTE You must have a license for wireless codecs You must also set host flags accordingly see Vocoder Information Enter CODEC profile 2 IMG CTRLO 1 IP Address 192 168 0 102 IMG CTRLO 1 MAC Address MAC shown on IMG Label 00 20 1C xx xx xx IMG CTRL1 1 MAC Address MAC shown on IMG Label 1 00 20 1C xx xx xx 1 NOTE Assign an IP address to the IMG that is on the same subnet as the GCEMS server Once this IP address is set the GCEMS will be able to connect to and configure the IMG The following is the response after all prompts are complete dhcpd conf created with 1 IMG s configured The file will be created in the opt cantata dialogic common osconfig directory Move the file to the etc directory mv dhcpd conf etc IMG 1004 Software Installation and Setup Create the ntp conf file 1 2 3 4 As a Super User Create the ntp conf file Go to opt cantata common osconfig Software 10 3 x to 10 5 0 Yoptidislouit Gau E T Software 10 5 1 Run the ntp configuration script xintp Enter IP Address and Subnet mask when prompted as appropriate for your configuration Move the ntp file to the etc directory mv ntp conf etc See Sample ntp conf File Start the services nfs vsftpd dhcpd and ntp 1 As a Super User start all the services and configure them to restart when GCEMS server is rebooted Enter the following commands t
8. E 0 apmd is used for monitoring battery status and logging it arptables jf via syslog 8 It can also be used for shutting down the atd machine when the battery is low autofs C chargen CI chargen udp crond CI cups C cupsJpd C daytime Status C daytime udp i ur ES C HN 137 Installation and Setup Installing ClientView for Windows Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide IMG 1004 Software Installation and Setup Note on Re installation If you are re installing ClientView make sure that you close ClientView and stop any IMG processes that are running Steps To install ClientView on a PC running Windows perform the following steps 1 Transfer the IMG User Interface software file to the PC 2 Go to the location where you stored the file and Double Click the IMGUserInterface exe file This will launch the Install Anywhere installation wizard 3 Accept the defaults as each screen appears NOTE EventView and AdminView are automatically installed with ClientView 138 IMG 1004 Software Installation and Setup Setting Host Flags Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide IMG 1004 Software Installation and Setup The following diagram shows the Host flag settings in the dhcpd co
9. GateManager q 00 00 03 DataManager fopt cantata installs IMG 10 3 3 229 jre bin java com zerog lax LAX opt cantata IMG GateControlEMS bin AdminM anager lax tmp env properties 24999 excelsw 25039 1 0 15 59 excelsw 25460 21886 0 16 08 pts 3 excelswoimg2 dtran 00 00 00 BackupFileManager 00 00 00 grep Man v Starting GCEMS through Telnet Session or using Terminal 1 Login to the GCEMS server as user excelsw username excelsw password excelsw 2 To start the GCEMS processes through Telnet or Terminal go to opt cantata IMG GateControlEMS bin Software 10 3 3 to 10 5 0 or opt dialogic IMG GateControlEMS bin Software 10 5 1 folder In each you can find the StartGCEMS file Execute the following command StartGCEMS 3 At this point GCEMS will begin the starting process All the screen captures above apply when starting GCEMS through telnet or terminal program The screen capture you will see will depend on whether the system has been configured previously or not 4 Once GCEMS has been started verify all the processes have started also by executing ps ef grep Man command shown above Next Task Starting ClientView 60 IMG 1010 Software Installation and Setup Starting ClientView Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Set
10. IMG 1010 Software Installation and Setup Setting Host Flags Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup The following diagram shows the Host flag settings in the dhcpd conf file located in etc and the bootup cfg located on the SD card Bit 8 Bit 1 128 64 unused Always 0 0 T1 1 E1 Always 0 Codecs 00 Profile 5 01 Profile 4 10 Profile 6 11 Profile 7 0 Boot from FTP TFTP 1 Boot from SD Card Codec Profle4 Profile5 Profile6 Profile 7 G 711 alaw Not Yes Yes Yes Supported G 711 ulaw Not Yes Yes Yes Supported G 723 5 3 kbps Not Yes Yes Yes Supported G 723 6 3 kbps Not Yes Yes Supported G 729 Not Yes Yes Yes Supported G 729E Not Yes Yes Yes Supported iLBC 20 ms Not Not Yes Yes Supported Supported iLBC 30 ms Not Not Yes Yes Supported Supported AMR Not Not Not Yes Supported Supported EVRC Not Not Not Yes Supported Supported Supported GSM FR Static Not Not Yes Yes Supported Supported 71 Installation and Setup GSM FR Dynamic Not Not Yes Yes Supported Supported G 726 32 G 721 Not Yes Yes Yes Static Supported G 726 32 G 721 Not Yes Yes Yes Dynamic Supported Calculating the BootFlag The boot flag is calculated by adding values above based on desired system
11. Installation and Setup or IMG 1004 Software Installation and Setup Dependent on which model being configured for information on how to accomplish this Related Topics Recommended Linux Configuration 33 Installation and Setup Dell Server Configuration Details Topic Location IMG 1010 Installation and Setup Guide IMG1010 Linux Red Hat Installation Or IMG 1004 Installation and Setup Guide IMG1004 Linux Red Hat Installation NOTE The Dell 860 Pentium D server in table below is to be used on configurations with 4 or less IMG Nodes The Dell 1950 server in table below is to be used on configurations from 4 to 32 IMG Nodes The Dell CR100 server in table below is to be used on configurations from 4 to 32 IMG nodes The Dell CR100 supports Red Hat Linux Enterprise 4 0 and 5 0 The part numbers are the base numbers of the GCEMS server and do not include Linux Red Hat OS loaded on them The IMG CR 100 server does not include a CD ROM drive within the unit A USB CD ROM drive is included in some server bundles and is also available for purchase from Dialogic for instances when a CD ROM drive is required Server 47 0200 00 47 0202 00 47 0203 00 47 0182 01 Going EOL Model Dell 860 Dell CR100 Dell CR100 Dell 1950 Pentium D Processor 3 2 GHz 1 8 GHZ Dual 1 8 GHZ Core 2 3 0 GHz 5160 Pentium D Core E2160 Duo E4300 935 Processor 1 of 1 lofi lofi 1 of 2 Qty L2 Cache 4 MB 1 MB 2 MB 4
12. KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKAKEK KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKEK Press Enter to continue PRESS lt ENTER gt TO EXIT THE INSTALLER root img2 dtran ftpBuilds 114 IMG 1004 Software Installation and Setup Installing IMG ClientView Software excelsw img2 dtran ftpBuilds su Password root img2 dtran ftpBuilds IMGUserInterface 10 3 3 229 bin Preparing to install Extracting the JRE from the installer archive Unpacking the JRE Extracting the installation resources from the installer archive Configuring the installer for this system s environment Launching installer Preparing CONSOLE Mode Installation InstallAnywhere will guide you through the installation of Dialogic ClientView 10 3 3 229 It is strongly recommended that you quit all programs before continuing with this installation Respond to each prompt to proceed to the next step in the installation If you want to change something on a previous step type back You may cancel this installation at any time by typing quit PRESS lt ENTER gt TO CONTINUE Please Review the Following Before Continuing Product Name ClientView Install Folder opt cantata Link Folder tmp install dir 7368 Do_Not_Install Product Components ClientView Disk Space Information for Installation Target Required 178 030 774 bytes Available 1 4
13. Obtain Linux Software via Operating RedHat Linux 4 0 ES Nahant Installed RedHat web site System Update 6 0 Kernel 2 6 RedHat 4 0 Obtain updates via RedHat web RedHat Linux 5 0 ES Tikanga Nahant Update 6 site Update 1 0 Kernel 2 6 NOTE RedHat ES 5 1 Software 10 5 0 ER2 IMG lt chassis serial number gt Sent separately Sent separately by your License by your supplier supplier lt timestamp gt cfg IMG 1010 Introduction Sample Network Scenario IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Introduction The following is an example of a basic network scenario that you can use to get started with your IMG 1010 For other options see Network Interface Scenarios in the On line Help Control Remote CICS Same Logical Group IMG 1010 D Channels Gateway ISBN chanel j a PGiWindows or Linux ClientView EventView P indows or uM DATA 192 168 0 111 Linux CAS i VoIP ModuleO CTRL ClientView TiE1 j4 192 168 0000 CPU EventView i i 192 168 0 102 192 168 0 100 SIP Pm m Gat way Linux GC EMS Server a i EMS Software H ClientView PSTN DNS ij ENUM EventView s i d Server Server Services H 323 pm DHCP BU E BoolPIFTP RADIUS NTP Installation and Setup Licensing IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Introduction Overview The IMG 1010 and various components
14. SD Card Remote Provisioning IMG 1010 ssssssememmmmenne 87 vii Installation and Setup IMG 1004 Introduction sesseseeseeeeeee nennen nennen nea sea sea sea sea sea sea nea na nn 91 Overview of Installation and Setup IMG 1004 ssesseeeenem mmm 91 Items Required for Installation IMG 1004 sessesseeeen mmm 92 Sample Network Scenario IMG 1004 sess nnn 93 Licensing IMG 1004 iore tte erra prede IRE E REA X ga ex ea YE KECK geek nk es 94 IMG 1004 Hardware Installation cc cece eee eee eee eee eee eee eee e eee nene 97 Hardware Installation Task Summary IMG 1004 eee e eee eee menn 97 Site Preparation IMG 1004 eere eek rk Ere rk Ex FER EROR Pr E ERE EX FUR ER CRY ge 98 Unpacking IMG 10045 ir erre R rix dng RR RRENERER TAY E ER RYMER ER RDE 100 Rack Mounting the IMG 1004 ssssssssssseeIeme mmm memes emen nemen 101 Surface Mounting IMG 1004 cece eee eee eee men menemeniemenie mene 102 AC Power Specifications esssssseeseeseese nennen nennen nna seas sea sea sea sea sen nnn 103 Connecting AC Power IMG 1004 ccc memes nnn nnn 104 Connecting Ethernet and TDM Cables IMG 1004 sseseeeeenen 105 Timing IMG 1004 esr exe reet OR RENTE REX ERE NE REX KEEN EEER EE RES ORYETRY CREME 106 IMG 1004 Software Installation and Setup csesseeeenenen mnn 107 Software Instal
15. SDC Loading After the software has loaded to IMG 1010 the LCD screen will display the following MAC 00 20 1C 04 03 11 ID 0101 Load OK Jumping to Load After software is done loading the LCD screen will display the node info and the fans will slow to normal operation Node Name IMG1010 Node ID 255 15 The loading of software and configuring of network information is now complete The IMG 1010 is now ready to be configured Next Task Starting GateControl EMS 84 IMG 1010 SD Card Distributing System Software Using an SD Card IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 SD Card If you have remote IMG 1010 s that cannot obtain a System Software upgrade using FTP or BootP you can transfer the file to multiple SD cards and distribute the SD cards to each remote site The bootup cfg file on each SD Card can be edited using either an SD card reader or if working with software 10 5 0 the Remote SD Card provisioning feature can be used For more information on remote provisioning of SD Card see IMG1010 SD Card Remote SD Card Provisioning http www dialogic com support or IMG 1010 Software CD Send to site Send to site Writer copy the IMG 1010 System Software file to each SD card Send to site copy the bootup cfg file to each card with valid boot Scab ek ey a a Sm nd configuration for each IMG hc
16. Start stop or re start the desired services 5 Store the settings by pressing the SAVE button 6 Logout as Super User and Login as user excelsw R Service Configuration File View Actions Edit Runlevel Help gt O amp BU Start Stop Restart Save Revert Currently Running in Runlevel 5 Editing Runlevel 5 E 0 apmd is used for monitoring battery status and logging it arptables jf via syslog 8 It can also be used for shutting down the atd machine when the battery is low autofs C chargen CI chargen udp crond CI cups C cupsJpd C daytime Status C daytime udp i ur ES C HN 69 Installation and Setup Installing ClientView for Windows Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide IMG 1004 Software Installation and Setup Note on Re installation If you are re installing ClientView make sure that you close ClientView and stop any IMG processes that are running Steps To install ClientView on a PC running Windows perform the following steps 1 Transfer the IMG User Interface software file to the PC 2 Go to the location where you stored the file and Double Click the IMGUserInterface exe file This will launch the Install Anywhere installation wizard 3 Accept the defaults as each screen appears NOTE EventView and AdminView are automatically installed with ClientView 70
17. cac sot CAM her 3 Restart VSFTP service a Goto the Main Menu System Settings gt gt Server Settings gt gt Services b Scroll down to the process vsftpd and check the box c Right click and select Restart to restart the service d Exit back to the desktop saving changes 111 Installation and Setup Installing GCEMS Software Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Follow procedure below to install the IMG software on to the GCEMS Server The IMG User Interfaces ClientView EventView and AdminView can be installed either on the same PC or on a separate PC from which the GCEMS software is located This procedure includes steps for installing them on the same Linux machine as the GCEMS To install the IMG User Interfaces on a machine with the Windows Operating System see following link Installing ClientView for Windows Before you Begin 1 Obtain the software builds from the IMG Software CD or get the latest version from the Customer Support BBS 2 Obtain the license sent to you before the IMG was shipped or use the license that is included on CD shipped with the unit Steps 1 Open a terminal window and go to home excelsw Create a directory named ftpBuilds See below mkdir ftpBuilds 2 Transfer the following files to home excelsw ftpBuilds on the
18. can also be on a separate ISDN SS7 CAS can be subnet from Control on either the Signal Timing ports or on the Bearer ports TDM Network E1 T1 Supports SIP 10 129 97 135 SS7 ISDN and CAS RTP 10 129 97 136 Related Topic RJ 48 Connector Pinouts 23 Installation and Setup Timing IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation Timing Before connecting the IMG 1010 to a network it must be synchronized to a T1 E1 loop timing source such as a T1 or E1 span The IMG 1010 will allow four different loop timing clock sources to be connected to various inputs on the rear of the unit The IMG 1010 will allow a loop timing source to be connected to any of the 28 TDM Bearer Ports and any of the four Signaling Ports on the rear of the chassis The Pinouts of the RJ48 connectors are shown in RJ 48 Connector Pinouts NOTE The IMG 1010 cannot time off an atomic clock or similar The TDM inputs on the rear of the unit will only accept a loop timing clock source from a T1 E1 or DS3 IMG 1010 Back Panel Ports Signaling 0 and Signaling 1 are hard coded to accept a loop liming source connected to it They do not need to be configured IMG Rear Panel Loop Timing can be configured on any channel of the 28 Bearer Ports Loop Timing can also be configured on any channel of Signaling ports 2 and 3 24 IMG 1010 Hardware Installation Cabling for Redundancy I
19. from one wire to the other Varying the length of twists reduces the potential for signal interference between pairs Twisted pair wiring is available in various thicknesses Thicker cable covers longer distances and provides better sound quality but it is more expensive Channel Service Units A Channel Service Unit CSU connects a digital phone line T1 E1 from the phone company to a digital communications device CSUs are required between all telecommunication ports and the network to provide necessary linking capabilities such as Line conditioning for long haul transmissions Remote loopback Equalization Regeneration and monitoring of digital signals Digital circuit testing Protection from outside lines Electrostatic Discharge Protection Electrostatic Discharge Protection EDP must always be used Electrostatic Discharge ESD protective straps shoes or mats must be used when working with electronic components Electrostatic discharge from your body can damage integrated circuits during installation CAUTION 11 Installation and Setup Unpacking IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation Retain all shipping materials in case you need to either relocate or re ship the unit in the future Use the packing materials to return the unit to the supplier otherwise you may be charged for any damage that may occur during shipment Procedure The IMG 1010 and
20. installation and once installed needs to be enabled or started when VNC access is warranted The second application is the VNC viewer The VNC viewer is a client of the VNC server and allows support personnel to log into the server The VNC viewer is normally installed on a Windows based machine The viewer allows access to ClientView from a Windows remote client For more information on VNC see http www realvnc com Linux VNC server If the GCEMS server has been purchased from Dialogic you can allow remote access to your GateControl EMS Server by performing the following procedure If you have installed Linux on your own server then install VNC and perform this procedure 1 The VNC server is loaded on the GCEMS server but is not started unless the next few steps are accomplished 2 Onthe GCEMS server go to home vnc 3 Within vnc folder is a file named xstartup Edit the file xstartup using vi editing or gedit Un comment the following lines unset SESSION MANAGER exec etc X11 xinit xinitrc 4 To start VNC server enter the following command below If this is the first time you are starting VNC you will be asked for a password Enter excelsw for password Below is the command to start VNC server vncserver 1 5 To verify the server is running enter one of the following commands below sbin service vncserver status or ps ef grep vnc 6 Once VNC server is started you can log into VNC server through a VNC viewe
21. 0 Partition Recommended Size MB Hard Drive 160 GB 200 MB boot 2 GB swap 4 2 GB usr 28 8 GB home 32 GB opt 64 GB var 28 8 GB Settings Select default boot loader Enter Network Configuration Parameters Disable Linux Firewall Select your Additional Language Support Set the Time Zone selection Set System Root Password Super User is root Dialogic Defaults are user root password excel2 35 Installation and Setup Linux Packages At the very least install the packages in the table below It is recommended that when installing Linux that the choice to select all packages be chosen This will install all Linux Packages and will use approximately 7 Gigabytes of Hard Drive space Desktops X Windows SYSTEMS GNOME DESKTOP ENVIRONMENT KDE DESKTOP ENVIRONMENT Applications EDITORS ENGINEERING AND SCIENTIFIC GRAPHICAL INTERNET Servers Server Configuration Tools Windows File Server FTP Server Network Servers including freeradius Legacy Network Server Development Development Tools System Administration Tools System Tools including ethereal gnome and net snmp utils Services Required The following Linux Services are required Ensure that the corresponding boxes are checked for all run levels 3 4 and 5 For help configuring services see Selecting De selecting Linux Services 36 arptables if atd auth installed at factory but not selected autofs c
22. 1004 Downloading System Software 123 Installation and Setup CRON Jobs The IMG includes a crontab that manages GCEMS processes This crontab runs automatically when the GCEMS is started StartGCEMS and stopped when the GCEMS is stopped StopGCEMS This file should not be edited There is a user crontab where you can add your own cron jobs for such tasks as file management or CDR management The file is located at opt cantata common cron usercron Software 10 3 x to 10 5 0 Or opt dialogic common cron usercron Software 10 5 1 This crontab runs automatically when the GCEMS is started and stopped when the GCEMS is stopped To stop a service comment it out or delete it from the file and then start the GCEMS again StartGCEMS 124 IMG 1004 Software Installation and Setup IMG 1004 Downloading System Software IMG1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Software Installation and Setup Procedure 1 Once all services are running and the IMG 1004 software build is available and installed on GCEMS server power on the unit by toggling the power switch on the rear Power Module to 1 ON 2 The IMG 1004 will now get the software load from the GCEMS server The IMG 1004 utilizes the LED s on the front panel to display different aspects of the boot sequence As the IMG 1004 goes through its boot process the LED s will indicate what part of the boot process the IMG 1004 is checking and i
23. 1010 Downloading System Software Using a Boot File on an SD Card Items Required for Installation For a list of items required click on the link IMG 1010 Items Required for Installation Minimum Server Specifications For a detailed explanation on minimum requirements click on link Dell Server Configuration Details Before You Begin Verify you have unpacked mounted and connected power to the GCEMS server Linux Server and IMG 1010 See the manufacturer s instructions for installation procedures Verify that you have acquired IP Addresses for the IMG 1010 and the GCEMS server Verify that you have the correct MAC address from the IMG 1010 The MAC address is displayed on a label located on the bottom side of IMG 1010 chassis The label is positioned toward the front panel The second way of acquiring the MAC address is to power the unit ON The IMG 1010 will display the MAC address on the LCD display even when software is not loaded Verify the latest IMG 1010 system software file has been acquired This file is on the software supplied or can be downloaded after logging in to the Dialogic Technical Support Website http www dialogic com support and selecting Software Downloads BBS You must have login access to both the support site and the BBS site in order to be able to download software Verify the latest GCEMS software files IMG 10 x xxx and IMGUserInterface 10 5 x xxx have been acquired The files ar
24. 14 15 32 Partition Recommended with Hard Drive 80 Gig Remaining Balance boot 1024 MB swap 4096 MB usr 10240 MB home 12301 MB opt 23234 MB var 10240 MB Partition Recommended with Hard Drive 160 Gig 4 2 GB boot 200 MB swap 2 00 GB usr 28 8 GB home 32 GB opt 64 GB var 28 8 GB Once partitioning is finished then you will be asked whether to remove all partitions existing on drive In this example removing all partitions was selected Configuring the ethernet interfaces is done next In this example a static IP address was given to the machine Uncheck Configure using DHCPD This will allow you to enter a hostname for the machine along with Default Gateway and Primary Secondary Tertiary DNS IP addresses Enable Disable the firewall will be asked Select accordingly In this example the firewall was disabled If the firewall is enabled be sure to check the boxes for each service that you would like to allow access to In this example all boxes were checked Also remote access will be blocked if the firewall is enabled See Configuring Remote Desktop for more information If you would like a warning each time a cookie etc is loaded select to enable SELinux If not select to Disable SELinux In this example it was disabled The next few screens ask about additional language support and Time Zone information Make selections accordingly Root password will be configured next Dialogic recommends that the root passwo
25. 19 EAR AND REPLACE WITH 23 EAR AND REUSE THE SCREWS TOURQUE SCREWS TO 6 IN LB TELECOM RACK BRACKET POSITION SHOWN HERE 19 BRACKET SHOWN FOR EFERENCE 23 BRACKET CAN BE USED ALSO 14 IMG 1010 Hardware Installation Procedure 1 Remove existing 19 brackets from front mounting position 2 Replace with 23 brackets re using existing screws 3 Attach Rear Bracket Mounts to chassis as shown in figure 4 Attach 23 brackets to the Bracket Mounts using screws provided Required Tools and Hardware e 23 Bracket Kit includes 4 brackets and 2 screws The 23 rack mounting option can be ordered directly from Dialogic e Phillips head screwdriver Next Task Connecting AC Power or Connecting DC Power 15 Installation and Setup Surface Mounting IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation Mounting Guidelines When mounting the chassis follow these guidelines e Do not obstruct air flow to the front or the side vent holes towards the rear of the unit e Allow sufficient room approximately 76 cm 2 5 ft to access the tray Procedure 1 If desired mount the self adhesive feet to the bottom of the unit to protect the surface finish 2 Set the unit on a clean secure and level surface Next Task Connecting AC Power or Connecting DC Power 16 IMG 1010 Hardware Installation Connecting AC Power IMG 1010 Topic
26. 336 ch mod add 24 An example host flag for a T1 system booting from the SD card with LBR iLBC codecs would 48 0 32 16 Change Server Address to the actual address of the FTP server The Server Name is not used at this time 2 After editing this file save file remove SD card insert SD card in the IMG power up the IMG IMG bootup configuration file IP Address yiaddr 192 168 3 103 Subnet Mask subnet mask 255 255 255 0 Gateway Address giaddr 192 168 3 10 System Software Filename file img1010_ver1033123_id0101 bin Host Flag host flag 0 Server Address for File transfer and SNTP operation siaddr 192 168 1 100 Server Name Optional not currently used sname factorydefault TEE TEE TEE E ETE TEE E ETE E EE EE EHE TE EERE HAE EHERE EEEE EEEE EEEE EAHA HAE ERE REAR EE E TEE EE TEE E ETE TEE E ETE E EE IEEE ETE IEEE ETE IEEE ETE EHE E HETE EEEE EE EEEE EEEE E EERE HERE EHE E E 5 Any line beginning with the symbol is a comment and is not processed by the IMG 1010 Below is the information the user will edit for use in their network 83 Installation and Setup yiaddr IP Address of the IMG 1010 being loaded subnetmask gt Subnet mask of the IMG 1010 being loaded giaddr gt IP Address of the Gateway connected to the IMG 1010 file gt System Software Filename If loading software from SD Card then this is the filename of the software being loaded Load this file onto
27. 5 To verify the server is running enter one of the following commands below sbin service vncserver status or ps ef grep vnc 6 Once VNC server is started you can log into VNC server through a VNC viewer Follow steps below to load the VNC viewer on a PC running Windows based Operating system Loading Running VNC on PC running Windows Operating System The VNC Client is installed on a separate PC Below is how to install on a PC running Windows operating system 1 Download a copy of the VNC client viewer to your PC from the site http www realvnc com download html 2 Run VNC Viewer by double clicking on the VNC icon 3 In the window that appears enter the IP Address of GCEMS server followed by id VNC Viewer Connection Details 9 n Server 10 129 10 10 1 Cc Encryption 4 Select OK and if the VNC Viewer connects then a password will be prompted Enter the password excelsw VNC Viewer Authentication No Encryption t Username n 5 C Password eeeecce 5 Atthis point the VNC Viewer will connect to the server and a view of the GCEMS desktop will appear You can now work in the Linux Environment as an excelsw user 64 IMG 1010 Software Installation and Setup Troubleshooting Use this troubleshooting section to try and diagnose any problems that could arise Scenario 1 PROBLEM 1 When Connecting to VNC server through VNC Viewer the following screen appears UE kthomas cantat
28. AC power from batteries during a power failure Surge Protection It is advisable to install a surge protector between your call processing system and the power outlet If a high voltage surge occurs on the power line this device can protect your system by sending the overload to ground 104 IMG 1004 Hardware Installation Connecting Ethernet and TDM Cables IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Hardware Installation Caution Routers or switches connected to the IMG 1004 should be configured for 100 Mb sec and Auto negotiation Disabling Auto negotiation may result in packet loss Caution Broadcast propagation between ports must be enabled to allow for BootP to be succesful Network Interface Ports There are two types of Network Interface ports on the IMG 1004 e Control Network Management e Data RTP for SIP and H 323 The IMG 1004 supports a variety of scenarios for designing your IP network In the example below the Network Management is connected to the CTRL port and the media stream will interface with the DATA Port The connections can be on the same subnet or separated into two separate subnets TDM Bearer Channels The Bearer ports are used as bearer spans only T1 E1 Remote Access TDM Network VNC E1 T1 Also Supports SS7 CICS ISDN and CAS GCEMS Server 192 168 0 x SPANS IMG 1004 Rear Panel E1 T1 Bearer Spans can be configured for Loop Timing
29. Card Items Required for Installation For a list of items required click on the link Items Required for Installation Minimum Server Specifications For a detailed explanation on minimum requirements click on link Dell Server Configuration Details This section documents the installation of software on your GCEMS server if it is not factory installed If you purchased your server through Dialogic or IMG 1004 supplier the software is already installed unless specifically ordered without software If software is installed proceed to Setting Up the GateControl EMS Server If you purchased your server from Dialogic without software installed or purchased from a 3rd party you must install software Items Required for Installation For a list of items required click on the link IMG 1004 Items Required for Installation Minimum Server Specifications For a detailed explanation on minimum requirements click on link Dell Server Configuration Details 107 Installation and Setup Before You Begin Verify you have unpacked mounted and connected power to the GCEMS server Linux Server and IMG 1004 See the manufacturer s instructions for installation procedures Verify that you have acquired IP Addresses for the IMG 1004 and the GCEMS server Verify that you have the correct MAC address from the IMG 1004 The MAC address is displayed on a label located on the rear of IMG 1004 chassis Verify the latest IMG 10
30. IMG 1010 Software Installation and Setup Connections to the GCEMS server Port Description Purpose Connection from TCP 22 SSH Remote access to GCEMS e Local support server personnel e Dialogic technical support TCP 5901 VNC Remote access to e Local support GCEMS server personnel e Dialogic technical support MRTG monitoring Local support personnel TCP 12610 IMG Connection to IMG IMG Management TCP 2623 Remote Connection from Remote Remote ClientView ClientView Clientview to GCEMS TCP 2624 ClientView GUI for Configuration amp Local support personel Provisioning GCEMS server Connections between IMG s if running redundant SS7 or SS7 with remote IMG s Port Description Purpose Connection from UDP SS7 Internal SS7 communication IMG 34867 Management between IMGs PortMap Request PortMap uses Port 111 and is used to request a mount port Request is sent from IMG Mount uses the port returned in the PortMap response NFS uses port 2049 IMG GGCEMS PortMap Request PortMap Reply Mount Request Mount Reply NFS Read Write NFS Read Write Reply 77 IMG 1010 SD Card Downloading System Software Using Boot File on an SD Card IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 SD Card A BootP server is used to configure the following e IMG CTRL IP address subnet mask gateway address FTP server address FTP fil
31. K FK 2K K FK K K FK FK K K K K K FK CE K FK 2K K FK FK K CE FK K K 2K 2K K FK CE K FK K K 2K K K K 2K K K K Press Enter to quit the installer PRESS lt ENTER gt TO CONTINUE root img2 dtran ftpBuilds 116 IMG 1004 Software Installation and Setup Folders and Files Created During Installation Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Directory Structure After installation of IMG and IMGUserInterface software onto the GCEMS server the following folders are created Below is a diagram on what folders are created and where they are located Below the diagram is information on some of the notable folders home excelsw Li ftpBuilds User Created lopt cantata or opt dialogic common appdata Backup cacti bin 10 5 0 calltracing config cron cv import export import export license log mrig bin mrtg logs osconfig radius reports stats treatment zipfiles R E IMGUserlnterface installs L changeGCEMSversion deleteGCEMSversion 117 Installation and Setup opt cantata dialogic common directory backup During each day files are generated in the IMG under multiple folders that show the status of the IMG Files such as log files stat files and configuration change files just to name a few are stored in the backup folder Each day at
32. Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation Related Topic AC Power Information in On line Help Overview The IMG 1010 supports an AC power option to support domestic and international customers The AC power module is located at the rear of the docking station The AC receptacle connects to an internal power supply that supplies DC voltages to the motherboard 12 V DC for IMG 1010 Warnings Cautions e Ensure the AC power module switch is set to O Off prior to connecting the IMG 1010 to the AC power source e Do not ground the AC unit using the external grounding points located at the rear of the unit These grounding points are for DC unit grounding only e The power up sequence will only start when the tray is fully seated into the docking station to ensure that the main board does not power up until the system is properly seated Procedure Complete the following steps to connect AC power to the chassis 1 Plug the AC power cable into a grounded outlet 2 Plug AC cable into the receptacle on the AC power module 3 Insert other end into a grounded wall outlet uninterruptible power supply UPS or surge protector 4 Press switch on the AC power module to I On 17 Installation and Setup AC Power Module The AC power docking station provides an AC input power module with an integrated fuse power switch and standard three position female AC input connector This connecto
33. Node license will allow GCEMS to communicate with the IMG 1004 TDM Port There are a total of 128 TDM ports on the IMG 1004 4 E1 and 4 T1 Table 1 below displays the increments that the licenses are created SS7 Base The SS7 base license will need to be loaded if SS7 is going to be used SS7 ISUP CICS Up to 128 Ports can be licensed on the IMG 1004 See Table 1 Below SS7 LINK Up to 4 links can be licensed CAS Up to 128 ports can be licensed for CAS channels By default when ordering TDM port licenses you are automatically given the same number of CAS licenses with no extra charge See Table 1 below VoIP Ports There are a total of 128 VoIP Ports See Table 1 below ISDN Ports Up to 128 ports can be licensed for ISDN B D channels See Table 1 below 95 Installation and Setup 96 Wireless Codecs Up to 128 ports can be licensed for AMR AND EVRC See Table 1 below Table 1 SS7 CAS AMR ISUP CODEC 32 32 32 64 64 64 96 96 96 128 128 128 DSP Resource Points The IMG 1004 initially comes licensed with 1024 Resource Points Licenses are then created in 1024 port increments SS7 Links Software 10 5 1 only The IMG 1004 supports up to 4 links The links are licensed in 2 link increments Using the AMR NB resource in connection with a Dialogic product does not grant the right to practice the AMR NB standard To seek a patent license agreement to practice the
34. Profile Help BY New Edit Copy Delete Devices Marduare IPsec ONS You may configure the system s hostname domain name servers and search domain Name servers are used to look up other hosts on the network Hostname ia b clell Jocaldomain Primary DNS 135 119 35 226 Secondary DNS 135 119 35 227 Tertiary DMS DNS Search Path Active Profile Common 120 IMG 1004 Software Installation and Setup 7 The first step is to create a link for the dhcpd conf file in etc There are two ways to create this link There is a manual way where the command is entered manually into a terminal and there is a script written to make the process easier The next few steps below explain both processes Create link using Inimg script 1 Go to one of the following directories depending on the software version being used See Below opt cantata common osconfig Software 10 3 x to 10 5 0 or opt dialogic common osconfig Software 10 5 1 2 Transfer the script Inimg to home excelsw ftpBuilds 3 From the home excelsw ftpBuilds directory run the Inimg script Inimg 4 Follow the prompts and enter the version of software to be loaded 5 Script will create a link between a common name img1004 id0106 bin and the name of the software you would like to load 6 Execute an Is la command to verify the link gets created See Link below To confirm the link h
35. To acquire access to the GCEMS server there are two applications that need to be installed and enabled The first is the VNC server This server is installed with the Linux Red Hat installation and once installed needs to be enabled or started when VNC access is warranted The second application is the VNC viewer The VNC viewer is a client of the VNC server and allows support personnel to log into the server The VNC viewer is normally installed on a Windows based machine The viewer allows access to ClientView from a Windows remote client For more information on VNC see http www realvnc com Linux VNC server If the GCEMS server has been purchased from Dialogic you can allow remote access to your GateControl EMS Server by performing the following procedure If you have installed Linux on your own server then install VNC and perform this procedure 1 The VNC server is loaded on the GCEMS server but is not started unless the next few steps are accomplished 2 On the GCEMS server go to home vnc 3 Within vnc folder is a file named xstartup Edit the file xstartup using vi editing or gedit Un comment the following lines unset SESSION MANAGER exec etc X11 xinit xinitrc 63 Installation and Setup 4 To start VNC server enter the following command below If this is the first time you are starting VNC you will be asked for a password Enter excelsw for password Below is the command to start VNC server vncserver 1
36. V AC unit does not have to be located in a restricted area It can be located in a clean and well ventilated office space Spacing There are no spacing requirements Mounting The IMG 1004 can be mounted in a 19 inch rack The mounting brackets can be mounted at either the front or the rear of the IMG 1004 chassis e If mounting multiple IMG 1004 s in a rack ensure that AN a hazardous condition does not exist due to uneven CAUTION mechanical loading e Avoid mounting inside a cabinet with closed doors unless you can provide sufficient ventilation inside the cabinet Elevated operating ambient conditions may occur in an enclosed equipment rack The operating ambient temperature may be greater than the room temperature e Do not block the front of the chassis doing so can cause the unit to overheat 98 IMG 1004 Hardware Installation Power See Connecting AC Power Electromagnetic Interference Electromagnetic Interference EMI is a type of radiation that can hinder your system Keep the following in mind when selecting cables e Dialogic requires that all cabling with the exception of the power cord be shielded Shielded cable will prevent outside electrical interference and will drain off any induced current e Twisted wire reduces induction and thus interference from one wire to the other Varying the length of twists reduces the potential for signal interference between pairs e Twisted pair wiring is ava
37. Wizard or load an existing csa file and allow ClientView to configure the IMG NOTE When loading a configuration from the csa file the IMG s in the configuration will be reset by the GCEMS to apply the configuration fully from startup This method is executed when the GCEMS software is being upgraded since the IMG software is typically upgraded at the same time If you select No 2 GCEMS will inform you that it is starting using the system cfg file The GCEMS will query the IMG s in the configuration and check the status of their configuration tags If any Tags are cleared the GCEMS will automatically configure the IMG with the settings in the existing system cfg file This is the method to use when restarting the GCEMS and you do not want to impact Call Processing on the IMG s See Below Ele Edit View Terminal Tabs Help Would you like to begin a new configuration 1 Yes 2 No 1 2 2 a Starting IMG using system cfg ComManager Started GateManager Started DataManager Started AdminManager Started BackupfileManager J 59 Installation and Setup 5 GCEMS is now started Verify that all processes are running by entering the following command ps ef grep Man You should see the following output showing all the processes running for GCEMS excelsw img2 dtran ps e excels 24862 1 excels 24872 1 excelsw 24882 1 excelsw 24929 1 00 00 00 ComManager 00 00 00
38. bin AdminM anager lax tmp env properties 249909 excelew 25039 1 0 15 59 00 00 00 BackupFileManager excelsw 25460 21886 0 16 08 pts 3 00 00 00 grep Man L excelswoimg2 dtran v Starting GCEMS through Telnet Session or using Terminal 1 Login to the GCEMS server as user excelsw username excelsw password excelsw 2 To start the GCEMS processes through Telnet or Terminal go to opt cantata IMG GateControlEMS bin Software 10 3 3 to 10 5 0 or opt dialogic IMG GateControlEMS bin Software 10 5 1 folder In each you can find the StartGCEMS file Execute the following command StartGCEMS 3 At this point GCEMS will begin the starting process All the screen captures above apply when starting GCEMS through telnet or terminal program The screen capture you will see will depend on whether the system has been configured previously or not 4 Once GCEMS has been started verify all the processes have started also by executing ps ef grep Man command shown above Next Task Starting ClientView 129 Installation and Setup Starting ClientView Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup NOTE EventView will start automatically when you start ClientView To start ClientView and connect to the IMG and perform the following steps 1 Launch ClientView one of
39. configured is 768 unless the IMG 1010 is being used for transcoding In this case there are 1056 licenses available ISDN Ports Up to 768 ports can be licensed for ISDN B channels See Table 1 below Wireless Codecs Up to 672 ports can be licensed for AMR AND EVRC See Table 1 below TABLE 1 BELOW SHOWS THE INCREMENTS IN WHICH LICENSES ARE CREATED Table 1 480 480 480 480 480 480 576 576 576 576 576 672 672 672 62 672 768 768 768 864 r eee c IMG 1010 Introduction DSP Resource Points The IMG 1010 initially comes licensed with 1024 Resource Points Licenses are then created in 1024 port increments 1024 2048 3072 4096 5120 SS7 Links The IMG 1010 supports up to 64 links The links are licensed in 2 link increments from 2 all the way up to 64 Using the AMR NB resource in connection with a Dialogic product does not grant the right to practice the AMR NB standard To seek a patent license agreement to practice the standard contact the VoiceAge Corporation at http www voiceage com licensing php IMG 1010 Hardware Installation Hardware Installation Task Summary IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation Click on links below to perform each of the following steps 1 2 3 Prepare the site that IMG 1010 will be installed Prepare Site Unpack IMG 1010
40. customer needs The license will need to be transferred to one of the following directories located on the GCEMS server opt cantata common licenses Software 10 3 x 10 5 0 Or opt dialogic common licenses Software 10 5 1 and above File Format The license file supplied contains a unique name which is derived from the serial number of the IMG 1004 The format of the file includes the eight digit serial number first NNNNNNNN followed by a timestamp YYYYMMDDHHSS NNNNNNNN YYYYMMDDHHSS cfg If the license is renamed or altered it will become unusable Downloading a new License FTP the license file into one of the directories shown above Right click the Physical IMG and select IMG Licensing Info Right click IMG License Info and select Commit The License Info pane appears Click the Download Node License button The license will now get sent to the IMG 1004 The license Info pane now displays the new license specifications OBRWNFH NOTE The license is downloaded to the IMG 1004 based on the serial number If a license other than the license intended for this machine is sent to the IMG 1004 the license will not download It has to be specifically created for this machine s serial number NOTE Do not rename or alter the license file in any way it will become unusable if altered Viewing License Info You can view the current license status on a Physical IMG using the License Info pane Evaluation License E
41. following illustration shows the cabling for redundant data DATA PORT REDUNDANCY IMG 1010 Rear Panel CTRLO DATAO SIG 0 IGT O O Redundant gt Router gt REDUNDANCY Ethernet CTRL1 DATA SiG 2 3 Switch 10 100 10 108 1000 10 100 Router Ethernet RTP STREAM IP Network RTP STREAM 1 The DATAO and DATA 1 ports are used for communication between the IMG 1010 and the IP network e Ethernet Ports DATAO and DATA1 are used for RTP streams e Ethernet Porta DATAO and DATA1 can also be used for SIP or H323 signaling e VOIP Module 0 and Module 1 send RTP to and from the ethernet DATA Ports within the IMG 1010 e An IP address shared by DATAO and DATA1 for redundancy is configured in Clientview 27 Installation and Setup Redundant Signaling IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation The following illustration shows the cabling for redundant VoIP signaling Redundant Signaling IMG1010 Rear Panel CTRLO DATAO SIGO CTRL1 DATA 1 Router Ethernet Switch Redundant Router Ethernet E iiiiiii ol Switch SIP H 323 SIGTRAN IP SIP H 323 SIGTRAN 1 The SIGO and SIG1 ports are used for communication between the IMG 1010 and the IP network e Ports SIGO and SIG1 are used for SIP or H 323 Signaling e An IP address shared by SIGO and SIG1 for redundancy is configured in Clientvie
42. gt IMG 1004 Software Installation and Setup To protested against denial of service attacks the GCEMS Linux server and IMG Control IP can be placed behind a firewall for security Should remote access to the GCEMS server be needed a NAT VPN or other secure solution can be used for access to the server from the public internet Following is a list of ports and protocols used by the IMG and the GCEMS server The Ports in red would need to be opened in the firewall based on the recommendation above for remote access Connections between IMG and GCEMS Port Description Purpose TCP 20 amp 21 FTP e Download IMG binary from GCEMS to IMG e Upload of software faults from IMG to GCEMS TCP 23 Telnet IMG debug access UDP 111 PortMap Portmap is used to request a mount port Usually for NFS or NIS The port request is sent from the IMG to the GCEMS server See PortMap Flow UDP 2049 NFS e Call tracing e Downloading Call treatments e Downloading routing amp translation tables UDP 1812 Radius Call authentication Authentication UDP 1813 Radius Record Call Detail Records Accounting TCP 162 SNMP Network Monitoring TCP 12610 GCEMS control IMG Configuration and Provisioning UDP 123 TCP 1099 NTP Network ClientView Time Protocol ClientView Application Only required when ClientView is running on a different machine from GCEMS 76
43. license files that the IMG accesses during configuration The license files naming convention is as follows serialZIMG DateTime cfg log Contains all current log files that are generated Support Personnel may request specific log files from this folder when troubleshooting a problem See Log Files reports Stores report output files stats This folder contains the files that are used by MRTG and Cacti 10 5 0 The files are also used to send call data to display the Channel Group Stats in ClientView Data such as Temperature Fan Speed CPU Usage Incoming and Outgoing Calls are among just a few of the statistics being logged in this folder All files are stored as csv files 118 IMG 1004 Software Installation and Setup treatment Contains vocabulary index files vif csv and img vocab dat files which are all used when playing treatments or announcements Radius This folder stores the dictionary and dictionary cantata files These file are needed when configuring a Radius Server for use in Authentication and Accounting of Calls coming into the IMG The dictionary cantata file contains Dialogic specific VSA s for Accounting and Authentication mrtg bin This folder contains the perl scripts that will retrieve the data from the stats folder The stats will then get plotted as a graph for the user to gather cron This folder is used to store different crontasks needed by the user opt cantata dialogic IMG directory
44. plug far enough so that none of the copper is visible e The DC power module plugs are polarity sensitive The unit will not operate if the plugs are not wired correctly See wiring diagram below 21 Installation and Setup Connecting DC Power to Ground Warning Always connect the DC unit to earth ground before connecting DC power to maintain signaling integrity and to prevent electrical shock Do not connect ground to 48 V Earth Ground Wiring Specifications To connect a true earth ground to the chassis you need the following 1 14 16 AWG machine tool wire MTW green yellow 2 10 solderless crimp with two hole mounting option to connect to grounding lug Dialogic supplied See Diagram below for mounting Procedure Complete the following steps to connect the IMG 1010 chassis to earth ground 1 Remove the two hole grounding lug at the rear of unit 2 Crimp the grounding wire to the lug Re attach the lug to the unit using the grounding screws 3 Attach the other end of grounding wire to either a grounding point on the mounting rack or a building ground point Diagram The figure below shows the IMG 1010 earth ground connection for the DC unit DC unit grounding screws for 2 hole lug Do not use for AC unit 1010 Rear I O ui pio NG DATAO SIG 0 UE Uma mo l OQ dE od d e A ieee 3 CTRL 1 DATA1 SIG 1 10500 104004000 10400 REDUNDANCY 22 IMG 1010 Hardware Installation Connecti
45. product you must LOG OUT AND BACK IN to set up your environment kkxkxkxkxkxkxkxkkkkkkxkkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkxkkkkkkkkxk KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKEK The following directories have been configured as NFS mountable opt cantata common calltracing opt cantata common treatments datafiles opt cantata common routing sending NOTE The NFS service should be restarted after this installation completes ck ck ck ck kc kk KK KKK kk KK KKK KKK KKK KKK KK KKK KK KK KKK KK KKK ck ok oko ck ock ko ck ck ck ck ko sk ko Sk ko Sk ko ko ko ko ko kkkxkxkxkxkxkxkkkkkkkkxkxkkkkkkkkkkkkkkkkkkkkkkkxkkkkkkkkkkkkxkkkkkkkkkkxk kxkkkkkkxk Press Enter to continue PRESS lt ENTER gt TO EXIT THE INSTALLER root img2 dtran ftpBuilds 44 IMG 1010 Software Installation and Setup Installing IMG ClientView Software excelsw img2 dtran ftpBuilds su Password root img2 dtran ftpBuilds IMGUserInterface_10 3 3 229 bin Preparing to install Extracting the JRE from the installer archive Unpacking the JRE Extracting the installation resources from the installer archive Configuring the installer for this system s environment Launching installer Preparing CONSOLE Mode Installation InstallAnywhere will guide you through the installation of Dialogic ClientView 10 3 3 229 It is strongly recommended that you quit all programs before continuing
46. two ways shown below From Linux Double Click on the IMG ClientView icon on the desktop or from a terminal window enter ClientView command This command can be entered from either of the directories shown below depending on software version being used opt cantata IMG IMGUserInterface ClientView Software 10 3 X to 10 5 0 or opt dialogic IMG IMGUserInterface ClientView Software 10 5 1 ClientView From Windows 1 Click the ClientView icon on your Desktop or Click on the ClientView exe file located at either C Program Files Cantata IMGUserInterface ClientView Software 10 3 x to 10 5 0 or C Program Files dialogic IMGUserInterface ClientView Software 10 5 1 2 When the About ClientView window appears click CLOSE 3 When the Client Socket window appears enter the following Username admin Password admin or new password if you changed Host Name or IP Address This is the IP Address of the GCEMS Server to which you are connected If ClientView is running on the EMS server leave the default localhost Client Socket xj Username Password Host Name or IP Address localhost Port 2624 OK Cancel 4 Click OK button EventView will automatically be started 130 IMG 1004 Software Installation and Setup 5 You are now connected to the GCEMS Server and are ready to use ClientView To access the On line Help for detailed configuration inform
47. unit must be located in a restricted area such as a dedicated equipment room or limited access office e The 120 240 V AC unit does not have to be located in a restricted area For example it can be located in a clean and well ventilated office space Spacing Allow approximately 76 cm 2 5 ft of space in front of the IMG 1010 so that the tray can be freely removed and maneuvered 10 IMG 1010 Hardware Installation Mounting The IMG 1010 can be mounted in a 19 inch rack The mounting brackets can be mounted at either the front or the middle of the chassis e If mounting multiple IMG 1010 s in a rack ensure N that a hazardous condition does not exist due to CAUTION uneven mechanical loading e Avoid mounting inside a cabinet with closed doors unless you can provide sufficient ventilation inside the cabinet Elevated operating ambient conditions may occur in an enclosed equipment rack The operating ambient temperature may be greater than the room temperature e Do not block the front of the chassis doing so can cause the unit to overheat Power See Connecting AC Power Connecting DC Power Electromagnetic Interference Electromagnetic Interference EMI is a type of radiation that can hinder your system Keep the following in mind when selecting cables Shielded cable prevents outside electrical interference and drains off any induced current Twisted wire reduces induction and thus interference
48. used with the Dialogic product s If Dialogic is requested and agrees to make repairs or replacements necessitated by any such causes you will pay for such service or replacement at Dialogic s then prevailing rates No Other Warranties DIALOGIC DISCLAIMS AND YOU WAIVE ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY NON INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY AGAINST LATENT DEFECTS WITH RESPECT TO ANY DIALOGIC PRODUCT No Liability for Damages IN NO EVENT SHALL DIALOGIC OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS INTERRUPTION OF ACTIVITIES LOSS OF INFORMATION OR OTHER PECUNIARY LOSS AND DIRECT OR INDIRECT CONSEQUENTIAL INCIDENTAL ECONOMIC OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE ANY DIALOGIC PRODUCT Limitation of Liability DIALOGIC S MAXIMUM CUMULATIVE LIABILITY SHALL BE LIMITED TO THE AMOUNTS ACTUALLY PAID BY YOU TO DIALOGIC FOR THE SPECIFIC PRODUCT BEING THE OBJECT OF THE CLAIM YOU RELEASE DIALOGIC FROM ALL AMOUNTS IN EXCESS OF THE LIMITATION YOU ACKNOWLEDGE THAT THIS CONDITION IS ESSENTIAL AND THAT DIALOGIC WOULD NOT SUPPLY TO YOU IF IT WERE NOT INCLUDED Technical Support Technical Support Number 781 433 9600 Technical Support Fax 781 449 9520 www dialogic com support IMPORTANT NOTE Please be aware that the following terminol
49. with this installation Respond to each prompt to proceed to the next step in the installation If you want to change something on a previous step type back You may cancel this installation at any time by typing quit PRESS ENTER TO CONTINUE Please Review the Following Before Continuing Product Name ClientView Install Folder opt cantata Link Folder tmp install dir 7368 Do_Not_Install Product Components ClientView Disk Space Information for Installation Target Required 178 030 774 bytes Available 1 418 543 104 bytes PRESS lt ENTER gt TO CONTINUE Congratulations ClientView has been successfully installed to opt cantata DIK KK 2K 2K OK 2K 2K K K K K KK 2K CE 2K CE K K CK SK SK SK K K SE K K K CK CE CE CK K K K K K SE CE CE CE CE CE K K K K K OE SE OE CE 2K 2K K K K K K K OK K K K This installation has set some environment variables in etc profile These variables are not set in this window or any other windows opened prior to 45 Installation and Setup installing the User Interfaces For this installation to work properly these variables must be set These variables include the following SK PRODUCT to determine which Cantata product is running SK PRODUCT HELP to determine which Cantata help should be used PATH to find the correct version of JAVA DIK KK 2K 2K K K OK 2K K K SK SK K SE 2K CE 2K CK K K CK K SK K K K K K K CK CK CK K K K K K CE CE CE CE C
50. 004 does not have access to an FTP server then the IMG 1004 System Software and IP information can be loaded through the use of an SD Card The SD Card is a small memory card much like the memory cards used in digital cameras and other devices The IMG 1004 has an SD card slot positioned on the right hand side of the front panel just below the USB port The SD card holds the bootup cfg file and the IMG 1004 System Software file The procedure below will explain how to load the IMG 1004 System Software and IP addresses using just the SD Card TATRA cE eae eae 7 L Site 17 a IP Network Kar EP een GELT ny PED re ATL l SD Card IMG 1004 System Software Steps 1 Insert the SD Card into an SD Writer 2 Load the System Software File onto the SD Card or use IMG 1004 SD Card Remote Provisioning Feature 3 On the SD Card provided with the IMG 1004 is a file named bootup cfg bootup cfg Host Flag Retrieve IMG 1004 System Software from SD Card 154 IMG 1004 SD Card 4 Below is what the SD Card bootup cfg information will look like JE E E EE E EE E EE EHE E EHE RE EHE EHE HERE HERE RE HEREREERE EHE RE HERE HERE EE RE RRR TE EE E ETE E ETE E ETE EHE HERE HE HEREEHEREREHE HERE HERE HERE HERE HERE BEBE BSBE INSTRUCTIONS 1 Edit values as required as described below Change IP Address Subnet Mask and Gateway IP Address to the actual values for the IMG If you change the version of
51. 04 system software file has been acquired This file is on the software discs supplied or can be downloaded after logging in to the Dialogic Technical Support website http www dialogic com support and selecting Software Downloads BBS You must have login access to both the support site and the BBS site in order to be able to download software Verify the latest GCEMS software files IMG 10 x xxx and IMGUserInterface 10 5 x xxx have been acquired The files are located on the software discs supplied or can be downloaded after logging in to the Dialogic Technical Support Website http www dialogic com support and selecting Software Downloads Linux Services Needed The services such as DHCP and SNTP can either be run on the Linux Server that the GCEMS is loaded on or can be set up to run on a separate machine For ease of configuration Dialogic the services should run from the same machine The services below are installed on the GCEMS server when Linux Red Hat Enterprise is installed These services can be used to work with the IMG 1004 e DHCP Dynamic Host Configuration Protocol Required to perform BootP function for the IMG 1004 The BootP server and the IMG 1004 s must be on the same subnet e FTP Server Daemon Required to download the system software to the IMG 1004 e SNTP Simple Network Time Protocol Server Required to synchronize the time on the IMG 1004 Must co locate with the FTP server e NFS Network File System Used to d
52. 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Script Installing IMG GCEMS Software root img2 dtran ftpBuilds IMG_10 3 3 229 bin Preparing to install Extracting the JRE from the installer archive Unpacking the JRE Extracting the installation resources from the installer archive Configuring the installer for this system s environment Launching installer Preparing CONSOLE Mode Installation nstallAnywhere will guide you through the installation of Dialogic IMG 1010 ntegrated Media amp Signaling Gateway 10 3 3 229 t is strongly recommended that you quit all programs before continuing with this installation Respond to each prompt to proceed to the next step in the installation If you want to change something on a previous step type back You may cancel this installation at any time by typing quit PRESS ENTER TO CONTINUE Please Review the Following Before Continuing Java VM Installation Folder jre Product GateControlEMS Install Folder opt cantata IMG PRESS ENTER TO CONTINUE Congratulations IMG 10 3 3 229 has been successfully installed to opt cantata KKKKKKKKKKKKKKK I e S kk e e kk S Sk Sk S S S S S Sk KKK KKK KKK KKK KKK M GS s amp KKKKKKKKKKKKKKKKK KK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK dd dd d E d Ei To properly run this
53. 18 543 104 bytes PRESS lt ENTER gt TO CONTINUE Congratulations ClientView has been successfully installed to opt cantata FK KK K K K K OK K K E CE OK K FK CE CE FK K CE K K K 2K FK K K K K FK K CE FK K K 2K K K CE CE K FK K K K K K CE K K K CE CE K FK CE CE OE K 2K K K K K K K This installation has set some environment variables in etc profile These variables are not set in this window or any other windows opened prior to installing the User Interfaces For this installation to work properly these variables must be set These variables include the following SK_PRODUCT to determine which Cantata product is running 115 Installation and Setup SK PRODUCT HELP to determine which Cantata help should be used PATH to find the correct version of JAVA DIK KK 2K 2K 2K K K K K K SK SK K OE 2K 2K 2K 2K CK CK K K FK K K K K K K K CK CK K K K K K CE CE CE CE CE CK K K K FK K SE SE 2K 2K 2K 2K K K SK 2K K K K K K FKK K K K 2K 2K 2K K K FK FK FK 2K 2K 2K 2K K K K FK FK K K K K K K K CE CK K K K K K K K CE 2K 2K CK K K K FK K 2K SE 2K 2K 2K K K K K K K K K To properly run this product you must LOG OUT AND BACK IN to set up your environment FK K 2K K K K K FK K K FK CK K K FK K K FK K K K K K K K K K K K K FK K K K K K K FK K K 2K CE K FK 2K K FK FK K CE FK K K 2K CE K FK 2K K K K K CE K K K 2K K K K FK K K K K K K FK K K FK FK K FK FK K K FK K K K K K 2K FK K
54. 2 On the SD Card is a file named bootup cfg Open this file 3 Below is what the SD Card bootup cfg information should look like 152 JE E E EE E EE E EE EHE E EHE HE EHE HE EHE E HERE RE HERE REHEREERERE HERE HERE EE EE GE E EE JE E E EE E EE E EE HE EE EHE HE EHE E EHE E HEEREHERE RE HERE ERE RE EHE RE HERE EE ERE EE INSTRUCTIONS 1 Edit values as required as described below Change IP Address Subnet Mask and Gateway IP Address to the actual values for the IMG If you change the version of IMG System Software on the FTP Server or the SD card make sure you change the System Software Filename value Make sure Host Flag is set appropriately for your configuration and Boot method Calculate boot flag by adding values based on desired system attributes For a T1 system add 0 For an E1 system add 2 To boot from a FTP Server add 0 To boot from a SD Card add 32 For LBR codecs 512 ch mod add 0 For LBR ILBC codecs 336 ch mod add 16 For LBR ILBC Wireless codecs 336 ch mod add 24 An example host flag for a T1 system booting from the SD card with LBR iLBC codecs would 48 0 32 16 Change Server Address to the actual address of the FTP server The Server Name is not used at this time 2 After editing this file save file remove SD card insert SD card in the IMG power up the IMG IMG bootup configuration file IP Address yiaddr 192 168 3 103 Su
55. 4 host IMG CPU1 O0 hardware ethernet 00 20 1c 00 00 00 fixed address 192 168 1 5 ftp server name IP Address of the LINUX PC running FTP next server 192 168 1 100 IMG bin file software load filename ftpBuilds img1004 id0106 bin option Host 1004 Flag 0 141 Installation and Setup Assigning ClientView Users Topic Location Administration User Management Unless you specifically assign user privileges anyone can access the GCEMS with full Administrative Privileges using UserName admin Password admin Procedure Passwords and roles can be assigned to individual users who may have access to the EMS Below is procedure on how to do this 1 Login to AdminView a Either double click on the AdminView icon on Linux Server desktop or if using a terminal go to one of the following directories opt cantata IMG GateControlEMS bin Software 10 3 3 to 10 5 0 opt dialogic IMG GateControlEMS bin Software 10 5 1 b Execute the following command to start AdminView from Terminal Window AdminView c Login as an Administrator by using the UserID and Password shown below User ID admin Password admin 2 To limit access to Admin functions change the Admin Password See below Type chpwd and press lt ENTER gt key Enter the Administrator User ID admin Hit lt ENTER gt key Enter a new password and press lt ENTER gt key Re enter the new password and press ENTER key ao
56. BootP Server http www dialogic com support or IMG 1004 Software CD FTP Server IMG 1004 System Software Next Task Starting GateControl EMS 126 IMG 1004 Software Installation and Setup Starting GateControl EMS Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup Or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Overview The procedure below will explain how to start the GCEMS application At this point the files IMG_10 5 x xxx bin and IMGUserInterface 10 5 x xxx bin files have been transferred to the GCEMS server and have been installed There are two ways to start the GCEMS and ClientView processes on the GCEMS server The first way is by using the icons on the desktop if access to the Linux server is allowed through VNC or some other remote desktop application The second method is used if remote access to the desktop is not allowed and access to the server is accomplished through something like an SSH telnet session Related Topics GCEMS Installation Script Using ICONS on Desktop 1 Login to the GCEMS server as user excelsw username excelsw password excelsw Once logged into the server doubleclick on the StartGCEMS icon on the desktop A screen like below will appear and all the processes will start automatically To configure the IMG open ClientView and start a new configuration by either using the Configura
57. ControlEMS and LD LIBRARY PATH opt cantata IMG GateControlEMS lib Software 10 3 3 10 5 0 or SK LIB DIR opt dialogic IMG GateControlEMS and LD LIBRARY PATH opt dialogic IMG GateControlEMS lib Software 10 5 1 9 Use FTP to transfer your IMG license to the license folder Login as user excelsw and put the license file chassis serial number gt lt date gt cfg into one the following directory opt cantata common license Software 10 3 x to 10 5 0 or opt dialogic common license Software 10 5 1 10 See the link Folders and Files Created During Installation This will explain the directory structure and explain what each folder is created for 11 Once software is installed then the services such as ftp dhcpd nfs and ntpd will need to be configured and started See Configuring Linux Services for information on how to accomplish this 113 Installation and Setup GCEMS Installation Script Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Script Installing IMG GCEMS Software root img2 dtran ftpBuilds IMG 10 3 3 229 bin Preparing to install Extracting the JRE from the installer archive Unpacking the JRE Extracting the installation resources from the installer archive Configuring the installer for this system s environment Launching installer Prep
58. Dialegic Dialogic IMG 1010 1004 Integrated Media Gateways Installation and Setup Guide Release 10 3 x 10 5 x Copyright and Legal Notice Copyright 2005 2008 Dialogic Corporation All Rights Reserved You may not reproduce this document in whole or in part without permission in writing from Dialogic Corporation at the address provided below All contents of this document are furnished for informational use only and are subject to change without notice and do not represent a commitment on the part of Dialogic Corporation or its subsidiaries Dialogic Reasonable effort is made to ensure the accuracy of the information contained in the document However Dialogic does not warrant the accuracy of this information and cannot accept responsibility for errors inaccuracies or omissions that may be contained in this document INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH DIALOGIC PRODUCTS NO LICENSE EXPRESS OR IMPLIED BY ESTOPPEL OR OTHERWISE TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT EXCEPT AS PROVIDED IN A SIGNED AGREEMENT BETWEEN YOU AND DIALOGIC DIALOGIC ASSUMES NO LIABILITY WHATSOEVER AND DIALOGIC DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY RELATING TO SALE AND OR USE OF DIALOGIC PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE MERCHANTABILITY OR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF A THIRD PARTY Dialogic products are not intend
59. E HH seen nn nnn 19 Single POWer SOUFCe T ie iei pr eec i ea ER Ep Ebr ERRER IR EY VERS VE RER EE LER LEHRER TE IR ae 20 Redundant Power SoUF Ces iie pter tr phy E pinion PE rx PE ED IP d denna 21 Connecting DC Power to Ground erre RARE a EXER Re RR E ERR Dar ka 22 Connecting Ethernet and TDM Cables IMG 1010 sese 23 Timing IMG 1010 iri cit erp peter d periuria e prece dal grE TP dee p dale 24 Cabling for Redundancy IMG 1010 ssssssssesseeemmememene mene 25 Redundant Control IMG 1010 aea iapa nea aaa aa a aaa A a a E aa AAS 26 Redundant Data IMG 10105 nero ree mere AAA AA AN pa 27 Redundant Signaling IMG 1010 sssssssseememenmene menter 28 Redundant SS7 Signaling IMG 1010 sesssssssseeemememenmennees 29 IMG 1010 Linux Red Hat Installation ssesessssssseen mmm 31 Installing Linux on the GCEMS Server cceceeeee eect e eee eee ensem esee nnne 31 Dell Server Configuration Details sansk aa iaae a aaa i aaaea memes enne 34 Recommended Linux Configuration and OS Settings sssssssssssrresrrrrsrrnerrrrerrrrers 35 IMG 1010 Software Installation and Setup ssesseeeeenenn menm 39 Software Installation and Setup IMG 1010 0 cece eee e eters mmm 39 Configuring the Linux User CXCEISW ceceee eee e reece teeta e eee teen eee eae ne eats ented 41 Installing GCEMS Softwares esitas ie inesi ia Ee ha RR Ed RA REX EE RENE ERR
60. GCEMS server e IMG 10 x x xx bin GCEMS e IMGUserInterface 10 x x xx bin ClientView EventView AdminView 3 Once the files are transferred they need to become executable Change the mode of the bin files to executable by performing a chmod x to each bin file This will give execute abilities to all users chmod x IMG 10 x x xx bin chmod x IMGUserInterface 10 x x xx bin 4 Become a Super User and install GCEMS software by entering following command IMG 10 x x xx bin e Follow the instructions as prompted e See GCEMS Installation Script for sample script 5 As Super User install IMG User Interface ClientView software by entering following command Z IMGUserInterface 10 x x xx bin e Follow the instructions as prompted e See GCEMS Installation Script for sample script 112 IMG 1004 Software Installation and Setup 6 Once finished an icon for ClientView AdminView StopGCEMS and StartGCEMS is automatically created and placed on the Linux Red Hat desktop 7 Log out of the Super User mode by entering the quit command and become excelsw user again This will create an entry in the etc profile to set the SK LIB DIR directory 8 To verify that the SK LIB DIR path is correct go to the etc directory and enter the more command to the profile file See Command Below excelsw img1010 etc more profile Verify the following depending on the software version being used SK LIB DIR opt cantata IMG Gate
61. IMG 1004 System Software and NTP Server information sname gt Optional not currently used Do not edit this 5 Change the Host Flag to Retrieve IMG Build from SD Card ITEM 8 9 Host Flag Values 32 Boot from SD Card T1 system 34 Boot from SD Card E1 system Example The following is a T1 system booting from SD Card Refer to the file Setting Host Flags to follow the example Boot From SD card 32 Ti system add 00 Host Flag Value 32 The Host Flag for a T1 system booting from SD Card 32 Edit the bootup cfg file to reflect the new Host Flag value Edit the System Software Filename in the bootup cfg file to reflect the new software file being loaded Ex filez excelsw ftpBuilds Edit the rest of the bootup cfg file to reflect your network values Save the bootup cfg file 10 Remove the SD card from the SD Writer 11 Insert the SD card into the SD slot on the Front Panel of the IMG 12 Power up the IMG 13 The IMG 1004 will go through a diagnostic check and then load software See IMG 1004 Front Panel Status LEDs for more information on the boot process 14 Once the loading of software and configuring of network information is complete the IMG 1004 will be ready to get configured Next Task Starting GateControl EMS 153 Installation and Setup Downloading System Software From an SD Card IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 SD Card If the IMG 1
62. IMG System Software on the FTP Server or the SD card make sure you change the System Software Filename value Make sure Host Flag is set appropriately for your configuration and Boot method Calculate boot flag by adding values based on desired system attributes For a T1 system add 0 For an E1 system add 2 To boot from a FTP Server add 0 To boot from a SD Card add 32 For LBR codecs 512 ch mod add 0 For LBR ILBC codecs 336 ch mod add 16 For LBR ILBC Wireless codecs 336 ch mod add 24 An example host flag for a T1 system booting from the SD card with LBR iLBC codecs would 48 0 32 16 Change Server Address to the actual address of the FTP server The Server Name is not used at this time 2 After editing this file save file remove SD card insert SD card in the IMG power up the IMG IMG bootup configuration file IP Address yiaddr 192 168 3 103 Subnet Mask subnet mask 255 255 255 0 Gateway Address giaddr 192 168 3 10 System Software Filename file img1004_ver1050123_id0106 bin Host Flag host flag 0 Server Address for File transfer and SNTP operation siaddr 192 168 1 100 Server Name Optional not currently used sname factorydefault TEE TEE TEE E ETE TEE E EE E EE IEEE ETE IEEE HEUTE IEEE ETE EHE E HEE TEE TE HERE EHE HEUTE EHE E EE EEEE E EHE E E TEE TEE TEE E ETE TEE E ETE E EE EE EHE TE HERE E HETE IEEE EE EHE EHE TE EHE E E
63. K K K K FK K SE 2K 2K 2K 2K 2K K K E K K K K K K K K FKK K KK K K K K FK K K K K K K K K K FK K K FK K K K K K K FK K K K K K K K K K K K K FK K K K FK K K FK K K K K 2K K K K K K K K K K K K K K K To properly run this product you must LOG OUT AND BACK IN to set up your environment FK K 2K K FK K K FK K K 2K FK K K FK K K FK K K K K K CE K K K FK 2K K FK K K FK K K K K K K 2K CE K K 2K K FK FK K CE K K K 2K CE K FK CE K K K K 2K K K K 2K K K K FK K K K K K K FK K K E 2K K FK FK 2K K FK K K K K K 2K K K K FK 2K K FK FK K FK K K K FK K K 2K CE K FK 2K K FK FK K CE FK K K CE 2K K FK CE K FK K K 2K K K K 2K K K K Press Enter to quit the installer PRESS lt ENTER gt TO CONTINUE root img2 dtran ftpBuilds 46 IMG 1010 Software Installation and Setup Folders and Files Created During Installation Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Directory Structure After installation of IMG and IMGUserInterface software onto the GCEMS server the following folders are created Below is a diagram on what folders are created and where they are located Below the diagram is information on some of the notable folders home excelsw ftpBuilds User Created opt cantata or opt dialogic common appdata Backup cacti bin 10 5 0 calltracing config cron cv impor
64. MB Memory 1 GB DDR2 1 GB DDR2 2 GB DDR2 1 GB 667 MHz 667MHz Hard Drive 80 GB SATA 160GB 3 5 250GB 3 5 73 GB SAS 3 5 7 2 K rpm SATA 7 2K SATA 7 2K IN 15 K rpm rpm rpm Hard Drive 2 1 1 2 Quantity Hard Drive SAS5iR RAID None None PERC 5 i Controller Optical Drive CD None None CD 24X Power 1 of 1 AC 1 of 1 AC 1 of 1 AC 1 of 2 AC Supplies Included Optional Optional Optional Kit Yes 5 Yes 5 includes Yes 5 includes Yes 5 includes includes Pb Pb exemption Pb exemption Pb exemption exemption 34 IMG 1010 Linux Red Hat Installation Recommended Linux Configuration and OS Settings Topic Location IMG 1010 Installation and Setup Guide IMG1010 Linux Red Hat Installation Or IMG 1004 Installation and Setup Guide IMG1004 Linux Red Hat Installation Partitioning The tables below display the partitioning configured on the Dell Servers that can be purchased as an option when purchasing the IMG There are two tables shown below The first is for customers using Linux Red Hat Enterprise 3 0 or 4 0 The second table is for customers using Linux Red Hat 5 0 Software 10 5 0 ER2 NOTE GCEMS does not support 64 bit versions of Red Hat Linux Linux Red Hat Enterprise 3 0 and 4 0 Partition Recommended Size MB Hard Drive 80 GB remaining balance boot 1024 MB swap 4096 MB usr 10240 MB home 12301 MB opt 23234 MB var 10240 MB Linux Red Hat Enterprise 5
65. MG 12 Power up the IMG The fans on the IMG will run at full speed while diagnostics are running and software is being loaded 13 The LCD screen will show the following While software is loading to the IMG 1010 the LCD screen will display the following MAC 00 20 1C 04 03 11 ID 0101 SDC Loading After the software has loaded to the IMG 1010 the LCD screen will display the following MAC 00 20 1C 04 03 11 ID 0101 Load OK Jumping to Load After software is done loading the LCD screen will display the node info and the fans will slow to normal operation Node Name IMG1010 Node ID 255 14 The loading of software and configuring of network information is now complete The IMG 1010 is now ready to be configured 81 Installation and Setup Downloading IMG System Software From an SD Card IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 SD Card Overview of SD Card If the IMG 1010 does not have access to an FTP server then the IMG 1010 System Software and IP information can be loaded through the use of an SD Card The SD Card is a small memory card much like the memory cards used in digital cameras and other devices The IMG 1010 has an SD card slot positioned on the right hand side of the front panel just below the USB port The SD card holds the bootup cfg file and the IMG 1010 System Software file The procedure below will explain how to load the IMG 1010 System Software and IP addresses using just th
66. MG 1010 Topic Location IMG 1010 7nstallation and Setup Guide gt IMG 1010 Hardware Installation The following topics show cabling for various redundancy scenarios Redundant Control Redundant Data Redundant Signaling Redundant SS7 25 Installation and Setup Redundant Control IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation The following illustration shows the cabling for redundant control for Network Management Control Port Redundancy Redundant Router Ethernet IMG 1010 Rear Panel l ITI CTRLO DATAO SIGO al IO a CTRL1 DATA1 SIG 1 10 100 10 100 1000 10 100 1 The Ctrl O and Ctrli ports are used for communication between the Linux Server GCEMS and the IMG 1010 e The CTRLO and CTRL1 Ports will use the same IP address e The CTRL1 MAC addresses is CTRLO MAC 1 e The MAC address of CTRLO and CTRL1 are configured through BootP using the DHCP service on the GCEMS Linux server or using the SD Card See dhcpd conf e The CTRL ports are used for communication to the GCEMS server for configuration and monitoring These ports can also be used for the following SIP H 323 signaling NFS for download routing translation tables and call treatments SNTP SNMP 26 IMG 1010 Hardware Installation Redundant Data IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation The
67. MG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Procedure 1 2 3 Once all services are running and the IMG 1010 software build is available and installed on GCEMS server power on the unit by toggling the power switch on the rear Power Module to 1 ON The fans on the IMG 1010 will now spin at Full Speed while the IMG 1010 diagnostics are running Watch the LCD screen on the front of the IMG 1010 The following is what will be displayed on the LCD display ROM information MAC XX XX XX XX XX XX id0101 ROM X XX XX FTP Server Information MAC XX XX XX XX XX XX id0101 FTP XX XX XX XX Load Status MAC XX XX XX XX XX XX id0101 Load OK Jumping to Load The last screen that appears is node information Node Name IMG1010 NodeID 255 The fans will return to normal operating speed at this time If the above steps do not happen and the IMG 1010 will not load software see the Troubleshooting section below Troubleshooting If the software load does not transfer to the IMG check the following Verify that the Linux firewall is disabled Within Menu Bar go to System Settings Security Level Verify that DHCP and VSFTP services are running Within Menu Bar go to System Settings gt Server Setting gt Services Verify that the etc dhcpd conf file is correct Verify that the switch bin file is in the correct location h
68. MGUserInterface 49 Installation and Setup opt cantata dialogic installs directory This folder contains a subfolder for each version of GCEMS and ClientView software you have downloaded It also contains the following utilities that allow you to change or delete the running version of GCEMS ChangeGCEMSVersion gt Running this script allows the user to change the software version being run For Example During troubleshooting a particular problem a Support Personnel needs to resort back to a previous build the support personnel would run this script which makes it very easy to switch between versions of software DeleteGCEMSVersion gt Running this script will completely delete all aspects of a particular software build Once this script has been executed the version of software being removed will no longer be accessible 50 IMG 1010 Software Installation and Setup Configure GCEMS and Start Linux Services IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup Before You Begin The IMG 1010 should be unpacked mounted and connected power to the GCEMS server See the manufacturer s instructions for installation procedures The GateControl EMS software must be installed See Installing GCEMS Software Acquire IP Addresses for the IMG 1010 Acquire the MAC address of the IMG from tag on bottom of unit Procedure Follow these steps to setup the GCEMS Serve
69. RE RE a AX LI tues 42 GCEMS Installation Script cree rx rR isa a x RR aa T 44 Folders and Files Created During Installation essem 47 Configure GCEMS and Start Linux Services IMG 1010 eene 51 Downloading System Software IMG 1010 cece cece eee eee eee ee ee eee eens teen eaeaes 56 Starting GateControl EM Sorria panar penetra rte r De puse tas e pne PE re xui 58 Starting ClientVIeW i cles ex rex Leda oe Rex ete EAEA Eee RE REN VEU E RR as KE Re CURL aa 61 Configuring Remote Desktop me a Ea aa naa a hae AANA Aa EEA AAA TAa E Apa aA 63 Selecting De selecting Linux Services cece cece e eee eee eee nena ene eee eines 69 Installing ClientView for Windows Q9 sssssssssssssenm mmm memes 70 Setting Host Flags etre IG eod n nes 71 Sample dhcpd conf File IMG 1010 Lo c eect erent 73 Assigning ClientView Users csssssssssssssenm entre meses semen eene 74 Changing or Deleting GCEMS and User Interface sessssessseemenene 75 IP Security for IMG and GCEMS cccceceeeeese cece eee e eee eee eens sea sea sea sea nea na nnn 76 Downloading System Software Using Boot File on an SD Card IMG 1010 79 Downloading IMG System Software From an SD Card IMG 1010 82 Distributing System Software Using an SD Card IMG 1010 ssses 85 Default bootup cfg Configuration File IMG 1010 ssseeseeemmeI 86
70. TE HERE E HEE EE EERE HERE ERE E E 155 Installation and Setup 5 Any line beginning with the symbol is a comment and is not processed by the IMG 1004 Below is the information the user will edit for use in their network e yiaddr IP Address of the IMG 1004 being loaded e subnetmask gt Subnet mask of the IMG 1004 being loaded e giaddr IP Address of the Gateway connected to the IMG 1004 e file gt System Software Filename If loading software from SD Card then this is the filename of the software being loaded Load this file onto the SD Card Host flag gt The Host Flag informs the IMG 1004 of configuration details such as T1 or E1 Boot from SD card or Boot from FTP Server and a few other configuration details See Setting Host Flags siaddr gt IP Address of FTP server Also used as an NTP server sname gt Optional not currently used Do not edit or problems may occur 6 Change the Host Flag to Retrieve IMG Build from SD Card Host Flag Values 32 Boot from SD Card T1 system 34 Boot from SD Card E1 system Example The following is a T1 system booting from SD Card Refer to the file Setting Host Flags to follow the example Boot From SD card 32 Ti system add 00 Host Flag Value 32 The Host Flag for a T1 system booting from SD Card 32 7 Edit the bootup cfg file to reflect the new Host Flag value 8 Edit the System Software Filename in the bootup cfg file to reflect the new
71. TP T1 AB Polls disabled CODEC Profile 5 LBR 2 FTP El AB Polls disabled CODEC Profile 5 LBR 16 FTP T1 AB Polls disabled CODEC Profile 6 LBRtiLBC 24 FTP T1 AB Polls disabled CODEC Profile 7 LBR iLBCtwireless Configured Host 1010 Flag 0 option routers is the same as the default gateway option routers 192 168 1 1 option subnet mask 255 255 255 224 subnet IP address usually default gateway address minus 1 subnet 192 168 1 0 netmask 255 255 255 224 host IMG CPU1 O0 hardware ethernet 00 20 1c 00 00 00 fixed address 192 168 1 5 ftp server name IP Address of the LINUX PC running FTP next server 192 168 1 100 IMG bin file software load filename ftpBuilds img1010_id0101 bin option Host 1010 Flag 0 host IMG CPU1 1 hardware ethernet 00 20 1c 00 00 01 fixed address 192 168 1 5 ftp server name IP Address of the LINUX PC running FTP next server 192 168 1 100 IMG bin file software load filename ftpBuilds img1010_id0101 bin option Host 1010 Flag 0 73 Installation and Setup Assigning ClientView Users Topic Location Administration User Management Unless you specifically assign user privileges anyone can access the GCEMS with full Administrative Privileges using UserName admin Password admin Procedure Passwords and roles can be assigned to individual users who may have access to the EMS Below is procedure on how to do this 1 Login to AdminView a Either d
72. a com 1 excelsw y root kthomas root amp thonas Je SOLUTION This is an indication that the VNC Server was initially started as a root or super user and you are trying to connect using the excelsw password To fix the problem execute the following steps A B C Login to the GCEMS server as excelsw user Become a Super User by entering the su command and entering the root password excel2 Verify the vncserver is running as root by entering the ps ef grep vnc command This will show the vncserver running as root in the response If the vncserver is running as root you will need to kill the process Enter the command vncserver kill 1 to kill the vncserver process as root user Logout of Super User mode by entering the exit command As excelsw user start the vncserver process by entering the vncserver 1 command Verify the vncserver is now running as excelsw user by entering the ps ef grep vnc command Retry logging into vncserver through the VNC Viewer 65 Installation and Setup Scenario 2 PROBLEM 2 Cannot logon to VNC server through VNC Viewer Get unable to connect to host error message SOLUTION 1 A Is vncserver 1 running i Logon to GCEMS and as an excelsw user enter the following command and verify vncserver is running ps ef grep vnc ii If vncserver is not running enter following command to start vncserver vncserver 1 SOLUTION 2 A Is vncserver runni
73. alled in the front mount position as shown below Front Mount factory default Mounting Ear Front Mounting The brackets can be positioned and rotated to align bracket ears as required There are two mid mount options See diagram below showing the two options Mounting Ears on bracket facing rear Mid mounting Mounting Ear Mounting Ears on bracket facing forward Mounting Ear Mid mounting 13 Installation and Setup 19 Rack Mounting Procedure 1 Remove the brackets from the front mount position 2 Position the mounting brackets to the desired position 3 Align the holes on the mounting bracket ears to the mounting holes on the rack 4 Secure with screws Required Tools and Hardware The following customer supplied tools and hardware are needed to mount the unit e Phillips head screwdriver e Rack mounting hardware NOTE At the rear of the unit on each side a mounting hole with a captive nut is available for attaching additional mounting ears for extra support Contact your Sales Representative to order additional brackets Use 6 32 screws for this application 23 Rack Mounting e A bracket for a 23 rack can be ordered for use in Enterprise racking The bracket has front and rear mounting options for added stability See Below ENTREPRISE SERVER RACK BRACKET POSITION SHOWN HERE 23 BRACKET SHOWN FOR EFERENCE 19 BRACKET CAN BE USED ALSO FOR 23 INSTALLATIONS REMOVE EXISTING
74. any concepts or applications and does not condone or encourage any intellectual property infringement and disclaims any responsibility related thereto These intellectual property licenses may differ from country to country and it is the responsibility of those who develop the concepts or applications to be aware of and comply with different national license requirements Dialogic Dialogic Pro Brooktrout Cantata SnowShore Eicon Eicon Networks Eiconcard Diva SIPcontrol Diva ISDN TruFax Realblocs Realcomm 100 NetAccess Instant ISDN TRXStream Exnet Exnet Connect EXS ExchangePlus VSE Switchkit N20 Powering The Service Ready Network Vantage Making Innovation Thrive Connecting People to Information Connecting to Growth and Shiva among others as well as related logos are either registered trademarks or trademarks of Dialogic Dialogic s trademarks may be used publicly only with permission from Dialogic Such permission may only be granted by Dialogic s legal department at 9800 Cavendish Blvd 5th Floor Montreal Quebec Canada H4M 2V9 Any authorized use of Dialogic s trademarks will be subject to full respect of the trademark guidelines published by Dialogic from time to time and any use of Dialogic s trademarks requires proper acknowledgement Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and or other countries The other names of actual companies and products mentioned herein are th
75. approximately 12 30 am the backup folder directory is zipped up and sent to the zipfiles folder At this point the files in the backup folder are wiped out and a new set of files will begin to accumulate in this folder Cacti bin 10 5 0 This folder contains the perl scripts that will retrieve the data from the stats folder The stats will then get plotted as a graph for the user to gather Cacti is a graphing application that is similar to MRTG calltracing In Clientview under the physical node the user can configure the IMG to run a Call Trace of a specific IMG Once this is configured all call trace logs are stored in this folder The filename is of the following format sysLog serialZIMG Date Time log config Holds all configuration files needed to configure the system The system cfg and the default csa files are stored in this folder Below is a list of configuration files stored in this folder e System cfg gt File used by GCEMS to configure the IMG default csa gt File used by Clientview to configure the IMG Imports gt CAS Variants stored in XML format Routing IMG resource and route tables used for routing Variant gt Used to store SS7 Variants Working gt Each time the configuration is changed in ClientView a configuration file is saved here NOTE During the installation if a system cfg file already exists it will be renamed system DATE OF INSTALL cfg license This folder holds the
76. are Filename file img1010_ver1050137_id0101 bin Change ver1050137 to new software build Ex ver1050140 6 Before transferring the new bootup cfg file to the SD rename the existing file on the SD card This can be accomplished using the rename command in ftp See Below ftp rename bootup cfg bootup old cfg 7 Transfer the new bootup cfg file to the IMG 1010 Transfer this file as Ascii text ftp ascii Set to transfer an ascii text file ftp put bootup cfg Transfer will take a few seconds 8 Once the software is transferred verify both files were transferred successfully to the SD Card 9 In order to load latest software into the IMG 1010 the IMG 1010 must be rebooted Go to ClientView and under the IMG 1010 Physical Node right click and select Clear Software 10 A box will pop up informing you that This option could have significant effects on the system Are you sure you want to clear software Select YES button 11 The IMG 1010 will now reboot If you are near the IMG 1010 the LCD on front of IMG 1010 should display the following While software is loading to the IMG 1010 the LCD screen will display the following MAC 00 20 1C 04 03 11 ID 0101 SDC Loading After the software has loaded to the IMG 1010 the LCD screen will display the following MAC 00 20 1C 04 03 11 ID 0101 Load OK Jumping to Load After software is done loading the LCD screen will display the node info and the fans will slow to normal operat
77. are from the FTP Server the System Software Filename on the bootup cfg file should be given a path to the IMG System Software file located on the ftp server The default path is excelsw ftpBuilds or ftpBuilds as the IMG 1010 logs into the FTP server using the excelsw account e Host flag The Host Flag informs the IMG 1010 of configuration details such as T1 or E1 Boot from SD card or Boot from FTP Server and a few other configuration details See Setting Host Flags e siaddr gt IP Address of FTP server which provides the IMG 1010 System Software and NTP Server information e sname gt Optional not currently used Do not edit this 5 Change the Host Flag to Retrieve IMG Build from SD Card Host Flag Values 32 Boot from SD Card T1 system 34 Boot from SD Card E1 system Example The following is a T1 system booting from SD Card Refer to the file Setting Host Flags to follow the example Boot From SD card 32 T1 system add 00 Host Flag Value 32 The Host Flag for a T1 system booting from SD Card 32 6 Edit the bootup cfg file to reflect the new Host Flag value 7 Edit the System Software Filename in the bootup cfg file to reflect the new software file being loaded Ex file excelsw ftpBuilds 8 Edit the rest of the bootup cfg file to reflect your network values 9 Save the bootup cfg file 10 Remove the SD card from the SD Writer 11 Insert the SD card into the SD slot on the Front Panel of the I
78. aring CONSOLE Mode Installation nstallAnywhere will guide you through the installation of Dialogic IMG 1010 ntegrated Media amp Signaling Gateway 10 3 3 229 t is strongly recommended that you quit all programs before continuing with this installation Respond to each prompt to proceed to the next step in the installation If you want to change something on a previous step type back You may cancel this installation at any time by typing quit PRESS ENTER TO CONTINUE Please Review the Following Before Continuing Java VM Installation Folder jre Product GateControlEMS nstall Folder opt cantata IMG PRESS ENTER TO CONTINUE Congratulations IMG 10 3 3 229 has been successfully installed to opt cantata KKKKKKKKKKKK KKK KK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KK KKK KKK KKKKKEK KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKEK To properly run this product you must LOG OUT AND BACK IN to set up your environment KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KK KKK KKK KKK KKK KKK KKK KKK KK KKK ko ko ko ko ko ko ko ko ko kok ok KKKKKKKKKKKKKKKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KK KKK KKK KKKKKKK The following directories have been configured as NFS mountable opt cantata common calltracing opt cantata common treatments datafiles opt cantata common routing sending NOTE The NFS service should be restarted after this installation completes
79. as been created type 1s la Response lrwxrwxrwx 1 root root 27 Jun 21 09 27 img1004 id0106 bin gt img1004 ver1050123 id0106 bin Create link using In sf command Manually 1 From the home excelsw ftpBuilds directory enter the command below ln sf img1004 ver1050123 id0106 bin img1004 id0106 bin To confirm the link has been created type ls la Response lrwxrwxrwx 1 root root 27 Jun 21 09 27 img1004 id0106 bin gt img1004 ver1050123 id0106 bin Verify that the link created points to the correct bin file 121 Installation and Setup Create dhcpd conf file 1 2 3 4 5 122 As Super User create the dhcpd conf file Run the dhcpd file creation script located in one of the following directories opt cantata common osconfig Software 10 3 x to 10 5 0 or opt dialogic common osconfig Software 10 5 1 xIldhcp NOTE You can also create the Linux default dhcpd conf file manually See Sample dhcpd conf File Enter values when prompted as appropriate for your configuration You will be prompted for the following information factory defaults shown in bold Router Default Gateway IP Address 192 168 0 1 Router Default Gateway Subnet Mask 255 255 255 0 Subnet IP Address Router Default Gateway IP Address 1 192 168 0 0 FTP Server IP Address This PC IP Address 192 168 0 100 How many IMG systems are being configured 1 T1 or E1 IMG t e t CODEC Profile Selection
80. ation go to the Help Menu within ClientView and select Open Help Restarting EventView If EventView is closed and you would like to restart it you can do so from the menu bar in ClientView select Tools gt Launch EventView Help IBUn Application Properties User Properties 131 Installation and Setup Configuring Remote Desktop Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Dialogic Technical Support uses VNC to allow its support engineers the ability to work on customer issues Not being able to access ClientView to see what the customer is seeing can limit the ability of Dialogic Technical Support to provide input or even diagnose issues VNC Virtual Network Computing Access e VNC is currently part of the Red Hat 3 0 4 0 and 5 0 ES Operating System e VNC allows the user and Dialogic Technical Support personnel to work together as the connection is shared e VNC uses known ports so firewalls can be configured to only allow VNC connections from Dialogic s IP address providing for security but still allowing for remote help Please these ports open for access Overview of VNC on GCEMS server To acquire access to the GCEMS server there are two applications that need to be installed and enabled The first is the VNC server This server is installed with the Linux Red Hat
81. attributes TDM If system is used for T1 only gt Add 0 If system is used for E1 only gt Add 2 Boot If booting from an FTP Server Add 0 If booting from an SD Card gt Add 32 Example Booting from SD Card El system Booting from SDCard 32 Configuring E1 System 2 Using Profile 6 2 16 BootFlag for this system is 32 2 16 50 For a complete List of codecs that are currently supported and a short description of each codec click on the Supported Codecs link 72 IMG 1010 Software Installation and Setup Sample dhcpd conf File IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup The following is a sample dhcpd conf file If you do not have access to the xldhcp script you must modify this file manually Modify the lines in bold according to your particular network settings Hae IE aE aE aE aE a ae a EE EE a ea HE EE EEE EE EE a a aE EE E EEEE E File dhcpd conf Generated by xldhcp Revision 1 2 Dialogic Corporation Inc 05 16 06_16 21 23 Cantata Support 508 862 3366 techsupport Cantata com FEAE EE aT aE H FE aE aE aE ae AE aE aE AE aE aE AE ae aE AE aE ae AE aE aE AE aE aE aE AE AE AE AE aE AE AE AE AE EEE aE aE EEE EE E ddns upda which logfile group style ad hoc log to var log messages LogFile messages allow bootp declare global vender options option Host 1010 Flag code 134 signed integer 32 O0 F
82. bnet Mask subnet mask 255 255 255 0 Gateway Address giaddr 192 168 3 10 System Software Filename file excelsw ftpBuilds Host Flag host flag 0 Server Address for File transfer and SNTP operation siaddr 192 168 1 100 Server Name Optional not currently used sname factorydefault JE E E EE E EE E IEEE HE E TEE E EHE EHE HE E HEE RE HEE EE RE EHE RE EHE RE EHEREHEE EHE EE E JE E E EE E EE E EE RE HERE EHE RE EHEREHEHE EHE REHERERERHEREEHERE HERE HERE HERE GE E IMG 1004 SD Card 4 Any line beginning with the symbol is a comment and is not processed by the IMG 1004 Below is the information the user will edit for use in its network yiaddr IP Address of the IMG 1004 being loaded subnetmask gt Subnet mask of the IMG 1004 being loaded giaddr gt IP Address of the Gateway connected to the IMG 1004 file gt If using the SD card to supply boot information but loading the software from the FTP Server the System Software Filename on the bootup cfg file should be given a path to the IMG System Software file located on the ftp server The default path is excelsw ftpBuilds or ftpBuilds as the IMG 1004 logs into the FTP server using the excelsw account Host flag gt The Host Flag informs the IMG of configuration details such as T1 or E1 Boot from SD card or Boot from FTP Server and a few other configuration details See Setting Host Flags siaddr gt IP Address of FTP server which provides the
83. c 3 To see a list of commands enter help into the AdminView terminal 4 To Add a User and assign roles Type adusr and press lt ENTER gt key Enter User ID and press ENTER key Enter a password for the user and press ENTER key Confirm the password and press ENTER key Enter values for the roles to assign to the user 1 Administrator 2 Basic 3 Configuration 4 Provisioning 5 Monitoring Repeat steps a e for each user g Quit manov Th 142 IMG 1004 Software Installation and Setup Help For a list of commands type help More Information For more detailed information on Administering User Privileges see Administering User Privileges in the On line Help 143 Installation and Setup Changing or Deleting GCEMS and User Interface Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Changing GCEMS and User Interface Version To change to a different version of GCEMS and ClientView EventView use the script tool changeGCEMSVersion located in one of the following directories below depending on software version opt cantata installs Software 10 3 3 to 10 5 0 or opt dialogic installs Software 10 5 1 The version of software must have already been previously installed for this script to work The script changes the links to the executables in the opt ca
84. connected to the GCEMS Server and are ready to use ClientView To access the On line Help for detailed configuration information go to the Help Menu within ClientView and select Open Help 61 Installation and Setup Restarting EventView If EventView is closed and you would like to restart it you can do so from the menu bar in ClientView select Tools gt Launch EventView H Auto Commit i Application Properties User Properties 62 IMG 1010 Software Installation and Setup Configuring Remote Desktop Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Dialogic Technical Support uses VNC to allow its support engineers the ability to work on customer issues Not being able to access ClientView to see what the customer is seeing can limit the ability of Dialogic Technical Support to provide input or even diagnose issues VNC Virtual Network Computing Access e VNC is currently part of the Red Hat 3 0 4 0 and 5 0 ES Operating System e VNC allows the user and Dialogic Technical Support personnel to work together as the connection is shared e VNC uses known ports so firewalls can be configured to only allow VNC connections from Dialogic s IP address providing for security but still allowing for remote help Please these ports open for access Overview of VNC on GCEMS server
85. d a short description of each codec click on the Supported Codecs link 140 IMG 1004 Software Installation and Setup Sample dhcpd conf File IMG 1004 Topic Location IMG1004 Installation and Setup Guide IMG 1004 Software Installation and Setup The following is a sample dhcpd conf file If you do not have access to the xldhcp script you must modify this file manually Modify the lines in bold according to your particular network settings FE FE TE HEH FE HE TE FE HE HE HE RR ER ER HE HE EE EE HE TE FE E TE HE EE EE EE EE HE HE E E EH HUY File dhcpd conf Generated by xldhcp Revision 1 2 Dialogic Corporation Inc 05 16 06_16 21 23 Cantata Support 508 862 3366 techsupport Cantata com FE FE TE TE AE EH FE HE TE HEHE HE ER HE HE HE EH EE E TE HE EE EE EE EE EE HE HE HE HE HEH ddns update style ad hoc which logfile group log to var log messages LogFile messages allow bootp declare global vender options option Host_1004 Flag code 134 signed integer 32 0 FTP T1 AB Polls disabled CODEC Profile 5 LBR 2 FTP El AB Polls disabled CODEC Profile 5 LBR 16 FTP T1 AB Polls disabled CODEC Profile 6 LBRtiLBC 24 FTP T1 AB Polls disabled CODEC Profile 7 LBR iLBCtwireless Configured Host 1010 Flag 0 option routers is the same as the default gateway option routers 192 168 1 1 option subnet mask 255 255 255 224 subnet IP address usually default gateway address minus 1 subnet 192 168 1 0 netmask 255 255 255 22
86. d service to restart after a reboot of GCEMS sbin chkconfig dhcpd list Verify that runlevels 3 4 and 5 are all on Enter the following commands to start ntp service sbin service ntp start Start the ntp service sbin service ntp status Verify whether ntp is running or not sbin chkconfig ntp on Configure ntp service to restart after a reboot of GCEMS sbin chkconfig ntp list Verify that runlevels 3 4 and 5 are all on Once these services are running and the IMG software build is available the software can be downloaded See IMG 1010 Downloading System Software IMG 1010 Software Installation and Setup CRON Jobs The IMG 1010 includes a crontab that manages GCEMS processes This crontab runs automatically when the GCEMS is started StartGCEMS and stopped when the GCEMS is stopped StopGCEMS This file should not be edited There is a user crontab where you can add your own cron jobs for such tasks as file management or CDR management The file is located at opt cantata common cron usercron Software 10 3 x to 10 5 0 Or opt dialogic common cron usercron Software 10 5 1 This crontab runs automatically when the GCEMS is started and stopped when the GCEMS is stopped To stop a service comment it out or delete it from the file and then start the GCEMS again StartGCEMS 55 Installation and Setup Downloading System Software IMG 1010 Topic Location IMG 1010 Installation and Setup Guide I
87. dd 32 For LBR codecs 512 ch mod add 0 For LBR ILBC codecs 336 ch mod add 16 For LBR ILBC Wireless codecs 336 ch mod add 24 An example host flag for a T1 system booting from the SD card with LBR iLBC codecs would 48 0 32 16 Change Server Address to the actual address of the FTP server The Server Name is not used at this time 2 After editing this file save file remove SD card insert SD card in the IMG power up the IMG IMG bootup configuration file IP Address yiaddr 192 168 3 103 Subnet Mask subnet mask 255 255 255 0 Gateway Address giaddr 192 168 3 10 System Software Filename file excelsw ftpBuilds Host Flag host flag 0 Server Address for File transfer and SNTP operation siaddr 192 168 1 100 Server Name Optional not currently used sname factorydefault TE JE E E ETE E ETE E ETE EHE HERE HE HERE HEOREREHE HERE HERE HERA EER RE E BEBE BASS HEHEHE HHEEHFHHHFHHFHEHHEHEHEHEHEEHRAEHEHE ERE HE HERA ERE HE AA EE REE HEHEHE IMG 1010 SD Card 4 Any line beginning with the symbol is a comment and is not processed by the IMG Below is the information the user will edit for use in their network e yiaddr gt IP Address of the IMG being loaded e subnetmask gt Subnet mask of the IMG being loaded e giaddr IP Address of the Gateway connected to the IMG e file gt If using the SD card to supply boot information but loading the softw
88. ddress giaddr 192 168 0 1 System Software Filename file img1004_id0106 bin Host Flag host flag 0x20 Server Address for File transfer and SNTP operation siaddr 192 168 0 100 Server Name Optional not currently used sname factorydefault 158 IMG 1004 SD Card SD Card Remote Provisioning IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 SD Card Overview This feature provides a means for installing new versions of system software to IMG 1004 located at remote sites with no BOOTP server by allowing remote access to the SD card on the IMG 1004 The SD Card is a small memory card much like the memory cards used in digital cameras and other devices The IMG 1004 has an SD card slot positioned on the right hand side of the front panel just below the USB port Prior to software version 10 3 x the only way to access and edit information on the SD Card would have been to physically go to the remote IMG 1004 pull the card out insert it into an SD Reader and edit the information on the SD Card A new feature which has been implemented in software build 10 5 0 provisions the IMG 1004 as an FTP server instead of just an FTP client This will give the user the ability to transfer files to and from the SD Card using the FTP utility The FTP server functionality is disabled by default and would need to be enabled through ClientView in order for the remote provisioning to work Related Topics IMG 1004 Dow
89. diagram below 14 AWG Machine Tool Blue 48 volts White 48 Wire MTW volt return DC Power Module Plugs Dialogic Supplied 19 Installation and Setup Single Power Source The DC power module shown below is located at the rear of the docking station Internally the output of the DC power module connects to a panel mounted connector via a cable assembly This connector mates with a DC to DC 12 V DC power supply connector on the tray lel eio T Slat Jae Li Plug securing LH i crews aet 442 x ala Strip insulation back 7 mm 77 0 275 in Return white 48 v DC blue Wire securing Screws torque to 4 42 in Ib 0 5 Nm 48 V DC Power Source DC Connections Complete the following steps to connect a single power source to the DC power module 1 Ensure both circuit breakers on the DC power module are set to OFF O 2 Turn power OFF at power source 3 Route the RET and 48V wires from the external power source to the DC power module plug Secure the wires to the plug with screws NOTE The power module plugs are in a small plastic bag included in your shipment 4 Insert the plug into the DC power module and secure with screws 5 Turn power ON at power source 6 Press the required circuit breaker on DC power module to ON I Warnings Cautions WARNING Failure to turn power OFF at the power source may result in electrical shock Ensure that the
90. e SD Card eee Se2 1 Site 1 3 IP Network Xm FTP sener anai Dioec meg meres l SD Card IMG 1010 System Software Steps 1 Insert the SD Card into an SD Writer or use IMG 1010 SD Card Remote Provisioning Feature 2 Load the System Software File onto the SD Card 3 On the SD Card provided with the IMG 1010 is a file named bootup cfg bootup cfg Host Flag Retrieve IMG 1010 System Software from SD Card 82 IMG 1010 SD Card 4 Below is what the SD Card bootup cfg information will look like JE E E EE E HERE E EE E HE E EHE E EHE E EHE E HEE RE HERE EHE RE EHE RE HERE EE EE EHERE EE TE dEE E ETE E ETE E HERE EHE HERE HEHEREHEHEREREHEHEREHEEREEREHEREEEREEEREBSSISBSSHIDBH INSTRUCTIONS 1 Edit values as required as described below Change IP Address Subnet Mask and Gateway IP Address to the actual values for the IMG If you change the version of IMG System Software on the FTP Server or the SD card make sure you change the System Software Filename value Make sure Host Flag is set appropriately for your configuration and Boot method Calculate boot flag by adding values based on desired system attributes For a T1 system add 0 For an E1 system add 2 To boot from a FTP Server add 0 To boot from a SD Card add 32 For LBR codecs 512 ch mod add 0 For LBR ILBC codecs 336 ch mod add 16 For LBR ILBC Wireless codecs
91. e located on the software discs supplied or can be downloaded after logging in to the Dialogic Support Website http www dialogic com support and selecting Software Downloads 39 Installation and Setup Linux Services Needed The services such as DHCP and SNTP can be run on the Linux Server that the GCEMS is loaded on or can be set up to run on a separate machine For ease of configuration the services should run from the same machine The services below are installed on the GCEMS server when Linux Red Hat Enterprise is installed These services can be used to work with the IMG 1010 DHCP Dynamic Host Configuration Protocol Required to perform BootP function for the IMG 1010 The BootP server and the IMG 1010 s must be on the same subnet FTP Server Daemon vsftpd Required to download the system software to the IMG 1010 SNTP Simple Network Time Protocol Server Required to synchronize the time on the IMG 1010 Must be co located with the FTP server NFS Network File System Used to download packaged treatments to the IMG 1010 VNC Used for remote monitoring and configuration Installing the VNC application will be beneficial because Dialogic Technical Support Personnel will use this application to diagnose any issues that may arise Miscellaneous Information NOTE If you purchased your server through Dialogic or IMG 1010 supplier the software should already be installed along with all services If this is the case then sett
92. e name of the IMG system software If a BootP server is not available but a remote FTP Server is available the SD card can be used to configure the boot parameters so the IMG can retrieve the system software from the remote FTP Server See Diagram Below p 7 3te1 FTP Server IMG 1010 FTP System Software Bootup cfg Host Flag Retrieve IMG 1010 System Software from FTP server Server Address Your FTP Server address 79 Installation and Setup STEPS 1 Insert the SD Card into an SD Writer connected to a PC 2 On the SD Card is a file named bootup cfg Open this file 3 Below is what the SD Card bootup cfg information should look like 80 JEE E EE E EE E EE EHE E EHEREEHERE EHE E HERE RE HERE REHEREERERE EHE HERE HERE GE E EE E ERE JE E E EE E EE E EE EHE E EHE HE EHE EHE HE EHE REHEREREHEREERERE HERE HERE HEEL ERE HHHH THES INSTRUCTIONS 1 Edit values as required as described below Change IP Address Subnet Mask and Gateway IP Address to the actual values for the IMG If you change the version of IMG System Software on the FTP Server or the SD card make sure you change the System Software Filename value Make sure Host Flag is set appropriately for your configuration and Boot method Calculate boot flag by adding values based on desired system attributes For a T1 system add 0 For an E1 system add 2 To boot from a FTP Server add 0 To boot from a SD Card a
93. e to each card with valid boot configuration for each IMG ke ce ce ems cm em ec sc ee D 157 Installation and Setup Default bootup cfg Configuration File IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 SD Card INSTRUCTIONS 1 Edit values as required as described below Change IP Address Subnet Mask and Gateway IP Address to the actual values for the IMG 1004 If you change the version of IMG System Software on the FTP Server or the SD card make sure you change the System Software Filename value Make sure Host Flag is set appropriately for your configuration and Boot method Calculate Host Flag by adding values based on desired system attributes Fora T1 system add 0 For an E1 system add 2 E To boot from a FTP Server add 0 To boot from a SD Card add 32 For LBR codecs 512 ch mod add 0 For LBR ILBC codecs 336 ch mod add 16 For LBR ILBC Wireless codecs 336 ch mod add 24 An example host flag for a T1 system booting from the SD card with LBR iLBC codecs would 48 0 32 16 Change Server Address to the actual address of the FTP server The Server Name is not used at this time 2 After editing this file save file remove SD card insert SD card in the IMG power up the IMG IMG 1004 bootup configuration file IP Address yiaddr 192 168 0 101 Subnet Mask subnet mask 255 255 255 0 Gateway A
94. e trademarks of their respective owners This document discusses one or more open source products systems and or releases Dialogic is not responsible for your decision to use open source in connection with Dialogic products including without limitation those referred to herein nor is Dialogic responsible for any present or future effects such usage might have including without limitation effects on your products your business or your intellectual property rights Warranty for Hardware Products Dialogic Corporation or its subsidiary that originally sold the hardware product Dialogic warrants to the original purchaser of this hardware product that at the time of delivery the hardware product supplied hereunder will be free from defects in material and workmanship This warranty is for the standard period set out on Dialogic s website at http www dialogic com warranties and is subject to all of the terms and limitations set out on the Dialogic website at http www dialogic com warranties Additional Exclusions Dialogic will have no obligation to make repairs or replacements necessitated by your fault or negligence improper or unauthorized use of the product repairs or modifications made without Dialogic s prior written approval or by causes beyond the control of Dialogic including but not limited to power or air conditioning failure acts of God improper interface with other units or malfunction of any equipment or software
95. earch for all processes running with vnc in them sbin service vncserver status Check to see whether vncserver is running sbin chkconfig vncserver list Display the runlevel of vncserver The following commands can be accomplished as a root user Command Description sbin service vncserver restart Restarts vnc service through terminal sbin service vncserver stop Stops vnc service through terminal sbin service vncserver start Starts vnc service through terminal sbin service vncserver restart Stops and then restarts vncserver sbin service vncserver status Check to see whether vncserver is running sbin chkconfig vncserver on Set runlevel on vncserver sbin chkconfig vncserver list Display the runlevel of vncserver NOTE vncserver is located at etc init d vncserver 68 IMG 1010 Software Installation and Setup Selecting De selecting Linux Services Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup 1 Aservice such as dhcpd can be started or stopped using the Service Configuration screen To stop or start a service login as Super User 2 Go to Main Menu gt gt Server Settings gt gt Services 3 Check or un check the desired services for each run level specify run levels 3 4 and 5 4
96. ed for use in medical life saving life sustaining critical control or safety systems or in nuclear facility applications Due to differing national regulations and approval requirements certain Dialogic products may be suitable for use only in specific countries and thus may not function properly in other countries You are responsible for ensuring that your use of such products occurs only in the countries where such use is suitable For information on specific products contact Dialogic Corporation at the address indicated below or on the web at www dialogic com It is possible that the use or implementation of any one of the concepts applications or ideas described in this document in marketing collateral produced by or on web pages maintained by Dialogic may infringe one or more patents or other intellectual property rights owned by third parties Dialogic does not provide any intellectual property licenses with the sale of Dialogic products other than a license to use such product in accordance with intellectual property owned or validly licensed by Dialogic and no such licenses are provided except pursuant to a signed agreement with Dialogic More detailed information about such intellectual property is available from Dialogic s legal department at 9800 Cavendish Blvd 5th Floor Montreal Quebec Canada H4M 2V9 Dialogic encourages all users of its products to procure all necessary intellectual property licenses required to implement
97. elsw 7 Create a private group for the user C Specify user ID manually TARTS 2 From the User Manager screen assign the user excelsw permissions to use FTP and SSHD a Select excelsw user and select properties The Group Properties screen appears b Select Group Users Tab and enable FTP and SSH by checking them C Click OK to exit to the Users screen De Preferences tep 9 ae Add User Add Group Properties Delete Help Retresh Search ther Apoty ther Users Ones p Coop Members fcxs sot CA her 3 Restart VSFTP service a Goto the Main Menu System Settings gt gt Server Settings gt gt Services b Scroll down to the process vsftpd and check the box c Right click and select Restart to restart the service d Exit back to the desktop saving changes 41 Installation and Setup Installing GCEMS Software Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup Follow procedure below to install the IMG software on to the GCEMS Server The IMG User Interfaces ClientView EventView and AdminView can be installed either on the same PC or on a separate PC from which the GCEMS software is located This procedure includes steps for installing them on the same Linux machine as the GCEMS To install the IMG User Interfaces on a machine with the Windows Operating System see fol
98. esktop 1 Login to the GCEMS server as user excelsw username excelsw password excelsw Once logged into the server doubleclick on the StartGCEMS icon on the desktop A screen like below will appear and all the processes will start automatically To configure the IMG open ClientView and start a new configuration by either using the Configuration Wizard or load an existing csa file and allow ClientView to configure the IMG See Starting ClientView v Terminal jojx ZEEZZZZZZZZIZZZZZZZZZZZEZEZZZZZEZZZZZZZEZIEZZZEEZZZZZZZEZZZZZZEEZZZEZEZZ Sant Starting IMG to begin a new configuration ComManager Started GateManager Started DataManager Started AdninManager Started BackupFileManager 58 IMG 1010 Software Installation and Setup If however the GCEMS had already been controlling the IMG s there will be a system cfg file located in opt cantata common config Software 10 3 x 10 5 0 or opt dialogic common config Software 10 5 1 and the start script will ask Would you like to begin a new configuration See screen capture below Ete Edit View Terminal Tabs Help Would you like to begis new configeratiom 1 Yes 2 Ne 1 2 1 Sta Wackep i leManager If you select Yes 1 the GCEMS will start its processes without creating a connection to any IMG s After starting ClientView you will have the option to either start a new configuration with the Configuration
99. estic and international customers The AC power module is located in the rear of the chassis Internally the output of the AC power module connects to a power supply board mounted to the inside of the IMG 1004 This board converts an AC voltage to a DC voltage and then feeds the DC voltage to the main board through a 6 wire cable assembly Warnings Cautions e Ensure the AC power module switch is set to O Off prior to connecting the IMG 1004 to the AC power source Procedure Complete the following steps to connect AC power to the chassis 1 Toggle power module switch to 0 position Off 2 Plug AC cable into the receptacle on the AC power module 3 Insert other end into a grounded wall outlet uninterruptible power supply UPS or surge protector 4 Press switch on the AC power module to I On AC Power Module The AC power is provided through a standard three position male AC input power module that has an integrated fuse and power switch built in This power module will allow for all variations of AC power outlets by simply using a standard power cable with a compatible outlet plug for your application The figure below shows the AC Power Module AC Input AC Fuse Connector Switch Cover Other Considerations Uninterruptible Power Supply Option If your site has frequent power interruptions consider using an Uninterruptible Power Supply UPS for your IMG 1004 You can avoid downtime by running your system that receives its
100. f any problems occurred When the LED s go through the Download Complete state shown in the table below then software has completed its download Once the download is complete the LED s will change to the status of each respective aspect and is ready for configuration See the Front Panel Status LED s link for more information on LED status during the booting process IMG 1004 Alarm Timing ENET ENET1 Span Span Span Span Display 0 0 1 2 Download Status Status Status Status Complete System Status Status Status Status Status Status Status Status Status Software Complete 3 Ifthe above steps do not happen and the IMG 1004 will not load software see the Troubleshooting section below Troubleshooting If the software load does not transfer to the IMG 1004 check the following Verify that the Linux firewall is disabled Verify that DHCP and VSFTP services are running Verify that the etc dhcpd conf file is correct Verify that the switch bin file is in the correct location home excelsw ftpBuilds Verify that the link to the switch bin created in home excelsw ftpBuilds is correct Example imgi004 id0106 bin gt img1004 verl1050xxx id0106 bin Note Script Tool Inimg can be used to create this link 125 Installation and Setup Diagram The following illustration shows the transfer of IMG 1004 System Software using FTP from an FTP server to each IMG with a local
101. figure GCEMS and Start Linux Services link for more information on how to accomplish this The software is loaded the GCEMS is configured and the Linux Services are configured and running The next step is to download the system software from the GCEMS server to the IMG 1004 See IMG 1004 Downloading System Software Once software is downloaded and GCEMS software has been installed the GCEMS will need to be started See Starting GateControl EMS topic on how to start the GCEMS application Once GCEMS is started the ClientView will need to be started See Starting ClientView on how to start the ClientView application Once ClientView is started and you can configure the IMG 1004 the next step is to configure the GCEMS so that you can get remote access See Configuring Remote Desktop for information on configuring and running RealVNC remote access 109 Installation and Setup Summary of Software Installation and Setup Tasks IMG 1004 Topic Location IMG1004 Installation and Setup Guide IMG 1004 Software Installation and Setup Install Linux on the GateControl EMS Server Configure System Services Install Linux Patches if required Configure the Linux User Install GateControl EMS Software GCEMS ClientView EventView Install ClientView for Windows Optional Start GateControl EMS Start ClientView Bo TOES Related Topic Changing or Deleting GCEMS 110 IMG 1004 Software Installation and Set
102. from shipping box Unpack the IMG Mount the IMG 1010 in one of the two scenarios listed below Rack Mounting the IMG Surface Mounting the IMG Connect Power Connecting AC Power Connecting DC Power IMG 1010 Only Connect IMG 1010 to Networks Connect Ethernet and TDM Cables Loop Timing can be configured on specific ports See diagram on where loop timing can be configured Connect Timing IMG 1010 Only The IMG 1010 has an active and standby port for each of the Ports below Click on each link to see diagram displaying how redundancy needs to be setup Redundant Control IMG 1010 Redundant Data IMG 1010 Redundant Signaling IMG 1010 Related Topics RJ 48 Connector Pinouts in the On line Help Next Task Software Installation Installation and Setup Site Preparation IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation Ensure that the following requirements are met before you begin installation Important Any variances from the mutually agreed upon site preparation details such as power cabling network cabling equipment room readiness may affect installation scheduling Site Preparation Checklist Requirements Completed Location E Spacing Mounting Power Electromagnetic Interference Channel Service Units di 1 7170 77 Electrostatic Discharge Protection Location e The 48 V DC
103. g host flag 0x20 Server Address for File transfer and SNTP operation siaddr 192 168 0 100 Server Name Optional not currently used sname factorydefault 86 IMG 1010 SD Card SD Card Remote Provisioning IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 SD Card Overview This feature provides a means for installing new versions of system software to IMG 1010 located at remote sites with no BOOTP server by allowing remote access to the SD card on the IMG 1010 The SD Card is a small memory card much like the memory cards used in digital cameras and other devices The IMG 1010 has an SD card slot positioned on the right hand side of the front panel just below the USB port Prior to software version 10 3 x the only way to access and edit information on the SD Card would have been to physically go to the remote IMG 1010 pull the card out insert it into an SD Reader and edit the information on the SD Card A new feature which has been implemented in software build 10 5 0 provisions the IMG 1010 as an FTP server instead of just an FTP client This will give the user the ability to transfer files to and from the SD Card using the FTP utility The FTP server functionality is disabled by default and would need to be enabled through ClientView in order for the remote provisioning to work Related Topics IMG 1010 Downloading System Software Using a Boot File on an SD Card IMG 1010 Downloading System Sof
104. ge the load on an SD Card and upgrade the IMG 1004 software The procedure will assume that e SD Card was previously used to load IMG 1004 software and the IMG 1004 is running with that software e The FTP Server is configured and enabled in ClientView See Steps 1 4 above From a DOS or UNIX prompt ftp IP address of IMG1004 User excelsw Password excelsw ftp NOTE FTP Applications such as WinSCP that use SFTP Secure FTP or SCP Secure Copy will not connect to the IMG 1004 Only the FTP Protocol is supported for transferring the files to the IMG 1004 SD Card 2 Once logged in you can transfer the new updated IMG 1004 software file Transfer this file as binary ftp dir dir command will show what is loaded on SD Card ftp bin Set mode to transfer file as binary ftp hash enable hash printing ftp put img1004 software version id0106 bin Transfer times could vary from 2 to 10 minutes depending on server speed memory size etc 3 Verify the software file was successfully transferred by using the dir or Is command ftp dir 3 Transfer the bootup cfg file from the IMG 1004 with the SD Card to the PC ftp dir dir command will show what is loaded on SD Card ftp ascii Set mode to transfer file as ascii ftp get bootup cfg Get copy of bootup cfg from SD Card 160 IMG 1004 SD Card 4 Modify the filez line on the bootup cfg file just transferred Verify the changes to this file are cor
105. his machine s serial number NOTE Do not rename or alter the license file in any way it will become unusable if altered Viewing License Info You can view the current license status on a Physical IMG using the License Info pane IMG 1010 Introduction Evaluation License Evaluation licenses expire after a specified number of days If you are using an Evaluation License the License Expiration Info field indicates the date time that the license will expire as shown below If you are not using an Evaluation License the field will say Does not expire You will get an EventView alarm and a warning pop up in ClientView when there is 72 hours remaining on the license and when it has expired IMG License Info Property s Configured License Validation Failure If for some reason the license isn t valid for your IMG 1010 the icon shown below will appear in the ClientView tree after creating a Physical Node amp A license validation has failed Verify you have the required license and that it is configured on the IMG See Downloading a New License and the License Info pane Licensed Components Below are a list of licenses that can be created for the IMG 1010 Information on each is provided Table 1 below shows the increments that each license can be purchased NOTE If licensing remote CIC s each remote node must have an SS7 ISUP port license that equals the number of CIC s you want to configure
106. ientView 2623 ClientView Remote Clientview to GCEMS TOP ClientView GUI for Local support personel 2624 Configuration amp GCEMS server Port Description Purpose Connection from UDP 34867 SS7 Management Internal SS7 IMG communication between IMGs PortMap Request PortMap uses Port 111 and is used to request a mount port Request is sent from IMG Mount uses the port returned in the PortMap response NFS uses port 2049 IMG GGCEMS PortMap Request PortMap Reply Mount Request Mount Reply NFS Read Write NFS Read Write Reply 149 Downloading System Software Using Boot File on an SD Card IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 SD Card A BootP server is used to configure the following e IMG CTRL IP address subnet mask gateway address FTP server address FTP file name of the IMG system software If a BootP server is not available but a remote FTP Server is available the SD card can be used to configure the boot parameters so the IMG 1004 can retrieve the system software from the remote FTP Server See Diagram Below Site 1 FTP Server BootP IP FTP server Network IMG 1004 System Software SD Card Bootup cfg Host Flag Retrieve IMG 1004 System Software from FTP server Server Address Your FTP Server address 151 Installation and Setup Steps Insert the SD Card into an SD Writer connected to a PC
107. ilable in various thicknesses Thicker cable covers longer distances and provides better sound quality but it is more expensive Channel Service Units A Channel Service Unit CSU connects a digital phone line T1 E1 from the phone company to a digital communications device CSUs are required between all telecommunication ports and the network to provide necessary linking capabilities such as Line conditioning for long haul transmissions Remote loopback Equalization Regeneration and monitoring of digital signals Digital circuit testing Protection from outside lines Electrostatic Discharge Protection Electrostatic Discharge Protection EDP must always be used Electrostatic Discharge ESD protective straps shoes or mats must be used when working with electronic components Electrostatic discharge from your body can damage integrated circuits during installation CAUTION 99 Installation and Setup Unpacking IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Hardware Installation Retain all shipping materials in case you need to either relocate or re ship the unit in the future Use the packing materials to return the unit to the supplier otherwise you may be charged for any damage that may occur during shipment Procedure The IMG 1004 and supplied items are shipped in a single container Carefully unpack the unit as described below 1 Open the container and remove the packing
108. ile the customer watches on their PC To be able to accomplish this both users must enable this option on the VNC Viewer application To allow another person to connect and view the same Xwindow you must enable the Shared Connection option See Below Open VNC Viewer application Select the Options button Select the Misc tab Enable the Shared Connection do not disconnect other viewers option Save the new configuration so when the VNC Viewer is opened it will always opewith the Shared connection enabled U14 0NFNH Configuring Display Starting the VNC Server without the geometry setting will default the window size to 1024x768 Use the goemetry command geometry to set the size of the VNC window The setting will need to be the same size or smaller than the resolution of the Windows based PC on which are running the client Below are some example settings FEFE TE E HE HE FE F FE FE FE TE TE TE E EE AE ERR FE AE TE TE RHET E E E E E EN Geometry settings Windows 1024x768 Linux 1000x710 Windows 1280x1024 Linux 1260x960 FEFE TE EE HE HE FE FE FE FE FE TE TE TE E EE E E F AE TE AE EEE E E E E E E HEE E EE Example vncserver geometry 1260x960 1 67 Installation and Setup Helpful Commands The following commands can be accomplished as an excelsw user Command vncserver 1 vncserver kill 1 Descri ption Start vncserver as 1 Kill the vncserver instance 1 ps ef grep vnc S
109. ing IP addresses and retrieving the latest version of software is needed and most steps below can be avoided If software is already installed proceed to IMG 1010 Downloading System Software If GCEMS server was purchased without software or the customer will provide its own server then follow instructions below Procedure 1 If not already configured when Linux Red Hat Enterprise OS was installed then a Linux user must be configured This user will be given the name excelsw and is the user configured to run the GCEMS software etc See the Configuring the Linux User excelsw to configure the excelsw user 2 Once the Linux user is created the next step is to install the GCEMS software onto the GCEMS server See Installing GCEMS Software for information on accomplishing this 3 After the GCEMS sofware is installed then the GCEMS software must be configured and the nfs dhcpd vsftpd and ntp services need to be configured and started See Configure GCEMS and Start Linux Services link for more information on how to accomplish this 4 The software is loaded the GCEMS is configured and the Linux Services are configured and running The next step is to download the IMG system software from the GCEMS server to the IMG See IMG 1010 Downloading IMG System Software or IMG 1004 Downloading IMG System Software 5 Once software is downloaded and GCEMS software has been installed the GCEMS will need to be started See Starting GateControl EMS topic on h
110. ion Node Name IMG1010 Node ID 255 12 The loading of software through the SD Card will take approximately 4 minutes Once the software is loaded then GCEMS will configure the IMG 1010 89 IMG 1004 Introduction Overview of Installation and Setup IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Introduction This Installation and Setup Guide will discuss the procedures for unpacking your Dialogic IMG 1004 Integrated Media Gateway and Dialogic GateControl Element Management System Server from the box to the point at which you can begin to configure the IMG 1004 using the ClientView GUI Assumptions It is assumed that personnel performing these installation and setup procedures are familiar with telecommunications equipment and have a working knowledge of Linux Task Summary 1 2 3 4 Install Hardware Install Software if required Setup the GateControl EMS server Start ClientView 91 Installation and Setup Items Required for Installation IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Introduction This topic describes the items required for the IMG 1004 and GCEMS Server installation Certain models of the GCEMS Server purchased through your IMG 1004 supplier have software installed as indicated below Item DialogicSupplied Server Server Dell 860 Pentium D Dell 1950 IMG EMS 0860R Third party servers must w
111. is running on something other than 1 then kill the other process and start 1 process vncserver kill 2 vncserver 1 Scenario 3 PROBLEM 3 Ona reboot of GCEMS server the vncserver process does not restart automatically SOLUTION A For security reasons VNCserver does not restart on a reboot of the GCEMS server However if your network is secure you can follow the next few steps and configure vncserver to restart after a reboot of GCEMS server B Open a terminal on GCEMS and go to etc sysconfig C Using a text editor edit the vncservers file as shown below i Uncomment the line VNCSERVERS 1 myusername ii Change the line in previous step to VNCSERVERS 1 excelsw iii Save and close iv Enter the following command to edit the runlevel sbin chkconfig vncserver on v Verify that runlevels 3 4 and 5 are all on by entering the following command sbin chkconfig vncserver list vncserver O off i off 2 on 3 on 4 on 5 on 6 off vi vncserver will now start on a reboot of GCEMS 135 Installation and Setup Miscellaneous Information Shared Connection With RealVNC two people can connect to the same GCEMS and both can have monitor configure access This gives the support personnel the ability to configure a system while the customer watches on their PC To be able to accomplish this both users must enable this option on the VNC Viewer application To allow another person to connect and view the same Xwindow you mu
112. ith Linux Dell CR100 Linux Software Installed meet the following Red Hat minimum requirements for Enterprise IMG EMS 0861R a single IMG 1004 installed Linux Software not configuration Installed IMG EMS 1950R a ae Linux Software Installed ontiguration petals IMG EMS 1951R Linux Software not Installed Hardware Keyboard Not Supplied by Dialogic Not Supplied by Dialogic Mouse Monitor IMG IMG 1004 System img1004_ver1004xxx_id0106 bin Factory Installed On software CD included Software xxx build number of software with shipment GCEMS IMG_ lt software_version gt bin Ex Factory Installed Software IMG_10 5 0 152 On software CD included with shipment IMGUserInterface software version bin Remote VNC Monitor Software Factory Installed Installed with Linux Red Monitorin Hat but not enabled g www realvnc com Install xldhcp Factory Installed Automatically installed into Scripts xIntp directory Inimg opt cantata common osco nfig Software 10 3 x 10 5 0 or opt dialogic common osco nfig Software 10 5 1 Operating Red Hat Linux 3 0 ES Kernal 2 4 Obtain Linux Software via System Red Hat Linux 4 0 ES Nahant Update 6 0 Factory Installed RedHat web site Kernal 2 6 RedHat 4 0 Nahant Update Obtain updates via RedHat Red Hat Linux 5 0 ES Tikanga Update 1 0 6 web site Kernal 2 6 IMG lt Chas Ser Number gt _ lt Date Time gt cfg License Sent separately by your Sent separately by your 92 su
113. lation Overview IMG 1004 essssessseemem 107 Summary of Software Installation and Setup Tasks IMG 1004 110 Configuring the Linux User excelsw csesssssssseemmm meme 111 Installing GEEMS Software pier eek e e Re pa rr er ERR Re ERE E Ee d Pla ida 112 GCEMS Installation Script ec siens eres kt dass e ERTE O ERAO E AORE ONEN ORDNES 114 Folders and Files Created During Installation sssssssrsssrrrsrnrrsrnrnsrrrrnrnnnernrenran 117 Configure GCEMS and Start Linux Services IMG 1004 eene 120 IMG 1004 Downloading System Software IMG1004 sese 125 Starting GateControl EMS erre ERE rr RR ERE EE AA a M RE Veer EXERCERE ERE 127 Starting ClientVIGW iii ehi etie peer pn eb eT Ik Ee Re ERE EXE EE ERE Rr TR REA X E Ee PH EE Ed 130 Configuring Remote Desktop eret ceret perite pede exer pe denned dd gue LR E RE PU d g 132 Selecting De selecting Linux Services esses 137 Installing ClientView for WindowsQ9 cccceeee nent nent e eee eee eee eats teen eae enin 138 Setting odis LEES 139 Sample dhcpd conf File IMG 1004 sssssssseseeee nmm meme nnn nnn nnn 141 Assigning ClientView UUSers ecieiits edere ra ree Ert Rr idekia a EY iaaa 142 Changing or Deleting GCEMS and User Interface ssssssrssssrrssrrrsrrrrnrrrrsrrrrsrrrns 144 Recommended Linux Configuration and OS Settings sssssssrssserrsrrresrrrr
114. list 2 Remove the protective cover and remove the IMG 1004 from the container 3 Carefully remove the static protective bag 4 Carefully inspect the IMG 1004 Should any discrepancies exist contact your supplier representative immediately Supplied items Review the packing list to ensure that all items on packing list have been sent Should any discrepancies exist contact your supplier representative immediately AC Power Chassis e AC power cord e Software CD ROM s Next Task IMG 1004 Rack Mounting or IMG 1004 Surface Mounting 100 IMG 1004 Hardware Installation Rack Mounting the IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Hardware Installation Overview The IMG 1004 is shipped ready to be mounted in a 19 rack Use instructions below when installing into rack Factory Installed 19 Bracket Position The IMG 1004 ships with brackets for a 19 rack They are installed in the front mount position See diagram below Mounting Options Brackets can be positioned and rotated to align ears as required The mounting brackets can be positioned on either the front or the rear of the IMG 1004 Mounting Guidelines When mounting the chassis follow these guidelines e Do not obstruct air flow to the front or the side vent holes e Mount in a clean well ventilated area 19 Rack Mounting Required Tools and Hardware The following customer supplied tools and hardware are needed
115. lowing link Installing ClientView for Windows Before you Begin 1 Obtain the software builds from the IMG Software CD or get the latest version from the Customer Support BBS 2 Obtain the license sent to you before the IMG was shipped or use the license that is included on CD shipped with the unit Steps 1 Open a terminal window and go to home excelsw Create a directory named ftpBuilds See below mkdir ftpBuilds 2 Transfer the following files to home excelsw ftpBuilds on the GCEMS server e IMG 10 x x xx bin GCEMS e IMGUserInterface 10 x x xx bin ClientView EventView AdminView 3 Once the files are transferred they need to become executable Change the mode of the bin files to executable by performing a chmod x to each bin file This will give execute abilities to all users chmod x IMG 10 x x xx bin chmod x IMGUserInterface 10 x x xx bin 4 Become a Super User and install GCEMS software by entering following command IMG 10 x x xx bin e Follow the instructions as prompted e See GCEMS Installation Script for sample script 5 As Super User install IMG User Interface ClientView software by entering following command Z IMGUserInterface 10 x x xx bin e Follow the instructions as prompted e See GCEMS Installation Script for sample script 42 6 7 IMG 1010 Software Installation and Setup Once finished an icon for ClientView AdminView StopGCEMS and StartGCEMS i
116. n and Setup Guide IMG 1010 Introduction The table below describes the items required for an IMG 1010 and GCEMS Server installation Certain models of the GCEMS Server purchased through your Dialogic supplier have software installed as indicated Item Dialogic Third Party Server Supplied Server Server IMG EMS 0860R Third party servers must meet the with Linux Linux Software following minimum requirements for Red Hat Dell 860 Pentium D Dell 1950 Installed a single IMG 1010 configuration Enterprise Dell CR100 IMG EMS 0861R See Dell Server Configuration Details installed Linux Software not Installed IMG EMS 1950R Linux Software Installed IMG EMS 1951R Linux Software not Installed Hardware Keyboard Not Supplied by Not Supplied by Dialogic Mouse Dialogic Monitor IMG IMG 1010 Factory Installed On software CD included with System img1010 veri010xxx id0101 bin shipment Software GCEMS IMG software version bin Factory Installed On software CD included with Software Ex IMG 10 5 0 152 shipment IMGUserInterface software ver t sion bin Remote VNC Monitor Software Factory Installed Installed with Linux Red Hat but Monitoring Obtain updates not enabled from RealVNC Install xldhcp Factory Installed Installed into following Scripts xintp directory Inimg opt cantata common osconfig 10 3 x 10 5 0 or opt dialogic common osconfig 10 5 1 RedHat Linux 3 0 ES Kernel 2 4 Factory
117. nel 2 6 for software 10 5 0 ER2 NOTE If you are installing Linux on a Dell server and your Linux installation files are on a CD R the Dell Server Assistant may not recognize the CD R If this occurs you will need to install your Dell Server software manually without using the Dell Server Assistant and then install the Linux files NOTE In order to customize partitioning as required to run the GCEMS you must use Dell Server Assistant Version 8 4 P N K7709 Rev A00 or above Note on Re installation If you have to re install Linux close ClientView and stop all GCEMS or Linux processes that are running Red Hat Enterprise Linux Installation 1 Insert Linux Installation Disk 1 Reboot the machine The CD will boot into a screen that will ask how you would like to install the OS In this example the Graphical mode was selected A welcome screen will appear select next 2 The next few screens will configure language and Keyboard Type Make selections accordingly 3 The next screen will ask whether to install OS as a fresh installation or to update existing In this example a fresh installation was chosen 4 The hard drive needs to be configured Either Automatic or Manual partitioning can be chosen In this example manual partitioning was chosen Below is the recommended partitioning scheme and hard drive sizes Also has 1 giga byte of RAM 31 Installation and Setup 10 11 12 13
118. nf file located in etc and the bootup cfg located on the SD card Bit 8 Bit 1 128 64 32 16 8 4 2 1 unused 4 A Always 0 0 T1 1 E1 Always 0 Codecs 00 Profile 5 01 Profile 4 10 Profile 6 11 Profile 7 0 Boot from FTP TFTP 1 Boot from SD Card Codec Profile 4 Profile 5 Profile 6 Profile 7 G 711 alaw Yes Yes G 711 ulaw Yes Yes G 723 5 3 kbps Yes Yes G 723 6 3 kbps Yes Yes G 729 Not Supported Yes Yes Yes G 729E Not Supported Yes Yes Yes iLBC 20 ms Not Supported Not Supported Yes Yes iLBC 30 ms Not Supported Not Supported Yes Yes AMR Not Supported Not Supported Not Supported Yes EVRC Not Supported Yes GSM FR Static Yes Yes GSM FR Not Supported Not Supported Yes Yes Dynamic G 726 32 G 721 Not Supported Yes Yes Yes Static G 726 32 G 721 Not Supported Yes Yes Yes Dynamic 139 Installation and Setup Calculating the BootFlag The boot flag is calculated by adding values above based on desired system attributes TDM If system is used for T1 only gt Add 0 If system is used for E1 only Add 2 Boot If booting from an FTP Server gt Add 0 If booting from an SD Card Add 32 Example Booting from SD Card E1 system Booting from SDCard 32 Configuring E1 System 2 Using Profile 6 16 BootFlag for this system is 32 2 16 50 For a complete List of codecs that are currently supported an
119. ng Ethernet and TDM Cables IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation CAUTION Routers or switches connected to the IMG 1010 should be configured for 100Mbit and Auto negotiation Disabling auto negotiation may result in packet loss Also broadcast propagation between ports must be enabled to allow BootP Network Interface Ports There are three types of Network Interface ports on the IMG 1010 Control Network Management Data RTP Signaling H 323 The IMG 1010 supports a variety of scenarios for designing your IP network In this example the Network Management is connected to CTRL 0 and the VoIP interfaces to DATA 0 These can be on either the same or different subnets For information on the various scenarios supported see IMG 1010 Network Interface Scenarios in the On line Help TDM Bearer Channels and SS7 Signaling In this example scenario the Bearer ports are used for both bearer and signaling Your SS7 Signaling can also be brought into the SIGNAL TIMING port IMG 1010 Control Remote Management BELuE Private Private Network Corporate Network Network Network 714 9 10 129 97 x 192 168 0 x GCEMS Server PC for remote access EthO 10 129 97 134 Remote access through Ethi 192 168 0 100 SSH and VNC IMG 1010 Control IP 192 168 0 101 IMG 1010 Rear Panel THA RTP H 323 SIP Bearer T1 E1 RTP and VoIP Signaling
120. ng as 1 or something other than 1 i Logon to GCEMS and as an excelsw user enter the following command and verify vncserver 1 is running ps ef grep vnc ii If vncserver is running on something other than 1 then kill the other process and start 1 process vncserver kill 2 vncserver 1 Scenario 3 PROBLEM 3 On a reboot of GCEMS server the vncserver process does not restart automatically SOLUTION A For security reasons VNCserver does not restart on a reboot of the GCEMS server However if your network is secure you can follow the next few steps and configure vncserver to restart after a reboot of GCEMS server B Open a terminal on GCEMS and go to etc sysconfig C Using a text editor edit the vncservers file as shown below i Uncomment the line VNCSERVERS 1 myusername ii Change the line in previous step to VNCSERVERS 1 excelsw iii Save and close iv Enter the following command to edit the runlevel sbin chkconfig vncserver on 66 IMG 1010 Software Installation and Setup v Verify that runlevels 3 4 and 5 are all on by entering the following command sbin chkconfig vncserver list vncserver O off 1 off 2 o0n 3 0n 4 on 5 on 6 off vi vncserver will now start on a reboot of GCEMS Miscellaneous Information Shared Connection With RealVNC two people can connect to the same GCEMS and both can have monitor configure access This gives the support personnel the ability to configure a system wh
121. nloading System Software Using a Boot File on an SD Card IMG 1004 Downloading System Software from an SD Card IMG 1004 Distributing System Software Using an SD Card IMG 1004 Default bootup cfg File Configuring Remote provisioning on SD card NOTE To use the IMG 1004 as an FTP server the SD Card must be inserted into the SD Card socket The IMG 1004 will have system software running on it which was originally loaded through use of the SD Card 1 Within ClientView under the IMG 1004 Physical node right click and select New FTP Server Commit This Below is a screen capture of the FTP Server Pane FTP Server Disable Propety As Configured User Specified 2 In order to enable the IMG 1004 as an FTP server select enable in the drop down menu in the FTP Server field FTP Server Disable ropert las Configured User Specified _ Disable 159 Installation and Setup 3 If someone has FTP d to the IMG 1004 the FTP Connection Status field and the Remote IP Address field will update See screen capture below Notice the Remote IP address field This is the IP address of the PC that the user is FTP ing from FTP Server Enable Property As Configured User Specified 4 Atthis point files can be FTP d to and from the IMG 1004 Below is an example of using FTP to change the version of software loaded on the SD card Procedure 1 The following procedure will explain how to chan
122. nreresren 145 IP Security for IMG and GCEMS ccceeceeceseeee eset estes teen eens eee e sea sea sea sea sean nnn nnn 148 Downloading System Software Using Boot File on an SD Card IMG 1004 151 Downloading System Software From an SD Card IMG 1004 s 154 Distributing System Software Using an SD Card IMG 1004 sss 157 Default bootup cfg Configuration File IMG 1004 sesseseeesenmm 158 SD Card Remote Provisioning IMG 1004 sess 159 viii IMG 1010 Introduction Overview of Installation and Setup IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Introduction The Installation and Setup Guide will discuss the procedures for unpacking your Dialogic IMG 1010 Integrated Media Gateway and Dialogic GateControl Element Management System server from the box to the point at which you can begin to configure the IMG 1010 using the ClientView GUI Assumptions It is assumed that personnel performing these installation and setup procedures are familiar with telecommunications equipment and have a working knowledge of Linux Task Summary 1 2 3 4 IMG 1010 Hardware Installation IMG 1010 Software Installation and Setup if required Starting GateControl EMS server Starting ClientView Installation and Setup Items Required for Installation IMG 1010 Topic Location IMG 1010 Installatio
123. ntata IMG directory or opt dialogic IMG Software 10 5 1 Deleting GCEMS Version To change to a different version of GCEMS ClientView and EventView use the script tool deleteGCEMSVersion located in opt cantata installs Software 10 3 3 to 10 5 0 or opt dialogic installs Software 10 5 1 The version of software must have already been previously installed for this script to work This script when run will delete the specified version of GCEMS and ClientView EventView that is stored in opt cantata installs directory or opt dialogic IMG Software 10 5 14 144 IMG 1004 Software Installation and Setup Recommended Linux Configuration and OS Settings Topic Location IMG 1010 Installation and Setup Guide IMG1010 Linux Red Hat Installation Or IMG 1004 Installation and Setup Guide IMG1004 Linux Red Hat Installation Partitioning The tables below display the partitioning configured on the Dell Servers that can be purchased as an option when purchasing the IMG There are two tables shown below The first is for customers using Linux Red Hat Enterprise 3 0 or 4 0 The second table is for customers using Linux Red Hat 5 0 Software 10 5 0 ER2 NOTE GCEMS does not support 64 bit versions of Red Hat Linux Linux Red Hat Enterprise 3 0 and 4 0 Partition Recommended Size MB Hard Drive 80 GB remaining balance boot 1024 MB swap 4096 MB usr 10240 MB home 12301 MB opt 23234 MB
124. o start the nfs server sbin service nfs start Start the nfs service sbin service nfs status Verify whether nfs is running or not sbin chkconfig nfs on Configure nfs service to restart after a reboot of GCEMS sbin chkconfig nfs list Verify that runlevels 3 4 and 5 are all on Example nfs O off 1 off 2 on 3 0n 4 on 5 on 6 off Enter the following commands to start vsftpd service sbin service vsftpd start Start the vsftpd service sbin service vsftpd status Verify whether vsftpd is running or not sbin chkconfig vsftpd on Configure vsftpd service to restart after a reboot of GCEMS sbin chkconfig vsftpd list Verify that runlevels 3 4 and 5 are all on Enter the following commands to start dhcpd service sbin service dhcpd start Start the dhcpd service sbin service dhcpd status Verify whether dhcpd is running or not sbin chkconfig dhcpd on Configure dhcpd service to restart after a reboot of GCEMS sbin chkconfig dhcpd list Verify that runlevels 3 4 and 5 are all on Enter the following commands to start ntp service sbin service ntp start Start the ntp service sbin service ntp status Verify whether ntp is running or not sbin chkconfig ntp on Configure ntp service to restart after a reboot of GCEMS sbin chkconfig ntp list Verify that runlevels 3 4 and 5 are all on Once these services are running and the IMG software build is available the software can be downloaded See IMG
125. ogy and abbreviations are used throughout this document Please also be sure to consult the legal notice for other important details When used herein the term IMG 1010 refers to the Dialogic IMG 1010 Integrated Media Gateway product When used herein the term IMG 1004 refers to the Dialogic IMG 1004 Integrated Media Gateway product When used herein the general term IMG refers collectively or alternatively to the Dialogic IMG 1010 and Dialogic IMG 1004 Integrated Media Gateway products Table Of Contents IMG 1010 Introdu ction nos oet ete Cae E Red rere ERE E EFE ER pers 1 Overview of Installation and Setup IMG 1010 ssesseeeeeeen mmm 1 Items Required for Installation IMG 1010 ccc cee cece eee meme nnn 2 Sample Network Scenario IMG 1010 ssesseseeeeee nmm 3 Licensing IMG 1010 eio etr eer rhe p a a Pike pees AP ark exe ea PR pene 4 IMG 1010 Hardware Installation esssssssssesssseeme menm 9 Hardware Installation Task Summary IMG 1010 seem 9 Site Preparation IMG 1010 pret ee ev nex PER ER Y E ERE EX PUR Ebr Y E 10 Unpacking IMG 1010 iere perro htt pte pra m pinion pidtanue THEE DK PLE ES plas 12 Rack Mounting lt IMG 1010 icr eR OE ER RO RR REF UU REPE UE wee 13 Surface Mounting IMG LOTO sisrate pinapapak edat paaa 16 Connecting AC Power IMG 1010 eor ette eter leute aa a 17 Connecting DC Power IMG TOLTO riimi ia A
126. ome excelsw ftpBuilds Verify that the link to the switch bin created in home excelsw ftpBuilds is correct Example img1010 id0101 bin gt img1010 ver1050xxx id0101 bin 56 IMG 1010 Software Installation and Setup Diagram The following illustration shows the transfer of IMG 1010 System Software using FTP from an FTP server to each IMG 1010 with a local BootP Server http www dialogic com support or IMG 1010 Software CD FTP Server IMG 1010 System Software Next Task Starting GateControl EMS 57 Installation and Setup Starting GateControl EMS Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup Or IMG 1004 Installation and Setup Guide IMG 1004 Software Installation and Setup Overview The procedure below will explain how to start the GCEMS application At this point the files IMG 10 5 x xxx bin and IMGUserInterface 10 5 x xxx bin files have been transferred to the GCEMS server and have been installed There are two ways to start the GCEMS and ClientView processes on the GCEMS server The first way is by using the icons on the desktop if access to the Linux server is allowed through VNC or some other remote desktop application The second method is used if remote access to the desktop is not allowed and access to the server is accomplished through something like an SSH telnet session Related Topics GCEMS Installation Script Using ICONS on D
127. on being used See Below opt cantata common osconfig Software 10 3 x to 10 5 0 or opt dialogic common osconfig Software 10 5 1 2 Transfer the script Inimg to home excelsw ftpBuilds 3 From the home excelsw ftpBuilds directory run the Inimg script Inimg 4 Follow the prompts and enter the version of software to be loaded 5 Script will create a link between a common name img1010_id0101 bin and the name of the software you would like to load 6 Execute an Is la command to verify the link gets created See Link below To confirm the link has been created type ls la Response lrwxrwxrwx 1 root root 27 Jun 21 09 27 img1010 id0101 bin gt img1010 ver1050123 id0101 bin Create link using In sf command Manually 1 From the home excelsw ftpBuilds directory enter the command below ln sf img1010 ver10305 id0101 bin img1010_id0101 bin To confirm the link has been created type ls la Response lrwxrwxrwx 1 root root 27 Jun 21 09 27 img1010 id0101 bin gt img1010 ver1050123 id0101 bin Verify that the link created points to the correct bin file 52 IMG 1010 Software Installation and Setup Create dhcpd conf file 1 As Super User create the dhcpd conf file Run the dhcpd file creation script located in one of the following directories opt cantata common osconfig Software 10 3 x to 10 5 0 or opt dialogic common osconfig Software 10 5 1 xIldhcp NOTE You can also create the Linu
128. on that remote node If configuring SS7 Redundancy both the Active IMG and its Peer Redundant node must have an SS7 Base license This will allow you to configure stacks and links on the Peer Redundant node System Software System Software License is needed on all IMG 1010 s and is specific to the software build 10 5 x 10 3 x A basic System Software License includes as a default 1024 DSP Resources Switchkite Node The Switchkit Node license will allow GCEMS to communicate with the IMG 1010 TDM Port There are a total of 768 TDM ports on the IMG 1010 24 E1 and 32 T1 Table 1 below displays the increments that the licenses are created Installation and Setup SS7 Base The SS7 base license will need to be loaded if SS7 is going to be used SS7 ISUP CICS Up to 768 Ports can be licensed on the IMG 1010 See Table Below SS7 LINK Up to 64 links can be licensed They are licensed in 2 link pairs CAS Up to 768 ports can be licensed for CAS channels By default when ordering TDM port licenses you are automatically given the same number of CAS licenses with no extra charge See Table 1 below VoIP Ports There are a total of 1024 VoIP Ports See Table 1 below If the IMG 1010 has two VoIP modules installed channels are assigned to each module in groups of 32 For example if the IMG 1010 is licensed for 96 channels 64 will be on the first module and 32 will be on the second module The Maximum amount of licenses that can be
129. ouble click on the AdminView icon on Linux Server desktop or if using a terminal go to one of the following directories opt cantata IMG GateControlEMS bin Software 10 3 3 to 10 5 0 or opt dialogic IMG GateControlEMS bin Software 10 5 1 b Execute the following command to start AdminView from Terminal Window AdminView c Login as an Administrator by using the UserID and Password shown below User ID admin Password admin 2 To limit access to Admin functions change the Admin Password See below a Type chpwd and press ENTER key b Enter the Administrator User ID admin Hit ENTER key c Enter a new password and press ENTER key d Re enter the new password and press ENTER key 3 To see a list of commands enter help into the AdminView terminal 4 To Add a User and assign roles Type adusr and press ENTER key Enter User ID and press ENTER key Enter a password for the user and press ENTER key Confirm the password and press ENTER key Enter values for the roles to assign to the user 1 Administrator 2 Basic 3 Configuration 4 Provisioning 5 Monitoring f Repeat steps a e for each user g Quit ooocm Help For a list of commands type help More Information For more detailed information on Administering User Privileges see Administering User Privileges in the On line Help 74 IMG 1010 Software Installation and Setup Changing or Deleting GCEMS and User Interface
130. ow to start the GCEMS application 6 Once GCEMS is started the ClientView will need to be started See Starting ClientView on how to start the ClientView application 7 Once ClientView is started and you can configure the IMG 1010 the next step is to configure the GCEMS so that you can get remote access See Configuring Remote Desktop for information on configuring and running RealVNC remote access 40 IMG 1010 Software Installation and Setup Configuring the Linux User excelsw Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup 1 To create a new user named excelsw follow instructions below a Go to Red Hat Applications Main Menu gt gt System Settings gt gt Users and Groups b Enter root password excel2 when prompted c The User Manager screen will appear Select to Add User and a screen like below will appear Enter User Name exce sw Enter Password exce sw Password must be excelsw to download software Enter a name in the Full Name Box Any name can be entered Verify the rest of the boxes are configured as shown in the screen capture below Click OK r v Create New User lt jojx User Name excelsw zampe Ba Name Dialogic IMGUsed Password vM Confirm Password Login Shell bin bash v 7 Create home directory Home Directory home exc
131. ownload packaged treatments to the IMG 1004 e VNC Used for remote monitoring and configuration Installing the VNC application is beneficial because Dialogic Technical Support Personnel will use this application to diagnose any issues that may arise Miscellaneous Information NOTE If you purchased your server through Dialogic or IMG 1004 supplier the software should already be installed along with all services If this is the case then setting IP addresses and retrieving the latest version of software is needed and most steps below can be avoided If software is already installed proceed to IMG 1004 Downloading System Software If GCEMS server was purchased without software or the customer will provide its own server then follow instructions below 108 IMG 1004 Software Installation and Setup Procedure 1 If not already configured when Linux Red Hat Enterprise OS was installed then a Linux user must be configured This user will be given the name excelsw and is the user configured to run the GCEMS software etc See the Configuring the Linux User excelsw to configure the excelsw user Once the Linux user is created the next step is to install the GCEMS software onto the GCEMS server See Installing GCEMS Software for information on accomplishing this After the GCEMS software is installed then the GCEMS software must be configured and the nfs dhcpd vsftpd and ntp services need to be configured and started See IMG 1004 Con
132. ply the configuration fully from startup This method is executed when the GCEMS software is being upgraded since the IMG software is typically upgraded at the same time If you select No 2 GCEMS will inform you that it is starting using the system cfg file The GCEMS will query the IMG s in the configuration and check the status of their configuration tags If any Tags are cleared the GCEMS will automatically configure the IMG with the settings in the existing system cfg file This is the method to use when restarting the GCEMS and you do not want to impact Call Processing on the IMG s See Below Ele Edt View Terminal Tabs Help Would you like to begin a new configuration 1 Yes 2 No 1 2 2 l Starting IMG using system cfg ComManager Started GateManager Started DataManager Started AdminManager Started BackupfileManager IMG 1004 Software Installation and Setup 5 GCEMS is now started Verify that all processes are running by entering the following command ps ef grep Man You should see the following output showing all the processes running for GCEMS excelsw img2 dtran ps efigrep Man excelsw 24862 1 0 15 58 00 00 00 ComManager excels 24872 1 0 15 59 00 00 00 GateManager q excelsw 24882 1 015 59 00 00 03 DataManager excelsw 24929 1 0 15 59 00 00 01 opt cantata installs IMG 10 3 3 229 jre bin java com zerog lax LAX opt cantata IMG GateControlEMS
133. pplier supplier IMG 1004 Introduction Sample Network Scenario IMG 1004 Topic Location IMG 1004 Installation and Setup Guide gt IMG 1004 Introduction The following is an example of a basic network scenario that you can use to get started with your IMG 1004 For other options see Network Interface Scenarios in the On line Help Control Remote CICS Same Logical Group IMG 1010 Gateway G i gg PC Windows or i 192 168 0 110__ Linux D Channels oo gt ClientView EJ IMG 10993 1 te meer diii E d H H B Channels i i ui PC Windows or 192 168 0 111 Linux P ClientView DATA iCTRL i VolP Module0 i CPU Z EventView 192 168 0 101 ciii IP 192 168 0 100 SIP eM aa rP Gateway Ga Network Linux GC EMS Server 1 EMS Software gt ClientView PSTN lt A A DNS Server EventView 1 E Services H 323 Pod pm MES ueni Gateway J pee ool d i RADIUS SSS NTP 93 Installation and Setup Licensing IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Introduction Overview The IMG 1004 and various components require a license to be operated or enabled The licenses are generated at Dialogic and are distributed with the software supplied with IMG 1004 Each license will unlock different functionality and the licenses are sold in different increments to address to different
134. r 1 2 lou Connect to the GCEMS Server Login as user excelsw password excelsw If a DNS server will be needed in your network you will need to configure a DNS server To configure DNS server on GCEMS server follow next few steps In the RedHat GUI select System Settings Network and the following screen below will appear Select the DNS tab and enter a hostname for the DNS server in the Hostname field Enter Primary and Secondary IP addresses for the primary and secondary DNS servers Close the network configuration screen E Ld EE EI Hie Profle Help P New Edit Copy Delate Devices Hardware IPsec DNS Hosts L H You may configure the system s hostname domain BM name sewers and search domain Name servers are 1 5 7 2 EI used to Inox up other hosts on the network Hostname jab dell localdomain Primary DNS 135 119 35 226 Secondary DNS 135 119 35 227 Tertiary DNS DNS Search Path ctive Profile Common 8 The first step is to create a link for the dhcpd conf file in etc There are two ways to create this link There is a manual way where the command is entered manually into a terminal and there is a script written to make the process easier The next few steps below explain both processes 51 Installation and Setup Create link using Inimg script 1 Go to one of the following directories depending on the software versi
135. r Follow steps below to load the VNC viewer on a PC running Windows based Operating system 132 IMG 1004 Software Installation and Setup Loading Running VNC on PC running Windows Operating System The VNC Client is installed on a separate PC Below is how to install on a PC running Windows operating system 1 Download a copy of the VNC client viewer to your PC from the site http www realvnc com download html 2 Run VNC Viewer by double clicking on the VNC icon 3 In the window that appears enter the IP Address of GCEMS server followed by 1 VNC Viewer Connection Details n Server 10 129 10 10 1 c Encryption 4 Select OK and if the VNC Viewer connects then a password will be prompted Enter the password excelsw VNC Viewer Authentication No Encryption Una e VC Password eeeeece 5 At this point the VNC Viewer will connect to the server and a view of the GCEMS desktop will appear You can now work in the Linux Environment as an excelsw user 133 Installation and Setup Troubleshooting Use this troubleshooting section to try and diagnose any problems that could arise Scenario 1 PROBLEM 1 When Connecting to VNC server through VNC Viewer the following screen appears UE kthomas cantata com 1 excelsw I root kthomas root amp thonas Je SOLUTION This is an indication that the VNC Server was initially started as a root or super user and you are trying
136. r allows the docking station to interface with all variations of AC outlets by simply using a standard power cable with a compatible outlet plug The figure below shows the AC Power Module AC Input AC Fuse Connector Switch Cover Other Considerations Uninterruptible Power Supply Option If your site has frequent power interruptions consider using an Uninterruptible Power Supply UPS for your IMG 1010 You can avoid downtime by running your system that receives its AC power from batteries during a power failure Surge Protection It is advisable to install a surge protector between your call processing system and the power outlet If a high voltage surge occurs on the power line this device can protect your system by sending the overload to ground 18 IMG 1010 Hardware Installation Connecting DC Power IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation The IMG 1010 supports a DC input power option that supports both domestic and international customers Docking Station The DC docking station provides a DC power module with two 48 VDC input power terminals and two ON OFF circuit breakers You can select either a single non redundant power source or dual redundant power sources Power Specifications DC Voltage Operating Range Power 48 Volts Nominal 40 to 60 vDC 7amps 48 Volt Connections When connecting 48 Volts to the IMG 1010 follow the table and
137. rd be set to excel2 If support is needed then the Dialogic Support team will need this password if it is not given the default value of excel2 The packages to be installed are the next piece to get configured In this example the box at the bottom was chosen indicating all packages will get installed including packages that are not displayed Dialogic recommends that you install everything so that all utilities are installed for troubleshooting etc The OS will now get installed The installation will prompt which disks to load at certain times Installation will take approximately 60 minutes to complete Once all Linux packages are installed remove the disks and reboot the machine When the machine comes back after reboot you will be asked for a last basic configuration Go through this configuration giving the following as the Linux user username excelsw password excelsw IMG 1010 Linux Red Hat Installation 16 The installation on Red Hat Enterprise Linux is complete You can register your copy of Linux and install any updates Located at bottom of Linux screen is a flashing red circle Updates can be loaded from the Red Hat site by clicking on this red circle See below Chick foc cnical updanes eM fra Ss Fi Jan o7 J 9 01 AM 6 i r 8 iy m 17 Once system is updated with all packages installation of GCEMS and configuring of all Linux services needed will be performed See either IMG 1010 Software
138. rect Below is the line in the bootup cfg file that will need to be edited System Software Filename filezimg1004 ver1050137 id0106 bin Change ver1050137 to new software build Ex ver1050140 5 Before transferring the new bootup cfg file to the SD rename the existing file on the SD card This can be accomplished using the rename command in ftp See Below ftp rename bootup cfg bootup old cfg 6 Transfer the new bootup cfg file to the IMG 1004 Transfer this file as Ascii text ftp ascii Set to transfer an ascii text file ftp put bootup cfg Transfer will take a few seconds 7 Once the software is transferred verify both files were transferred successfully to the SD Card 8 In order to load latest software the IMG 1004 must be rebooted Go to ClientView and under the IMG 1004 Physical Node right click and select Clear Software 9 A box will pop up informing you that This option could have significant effects on the system Are you sure you want to clear software Select YES button 10 The IMG 1004 will now reboot and eventually Software will start loading Refer to the topic IMG 1004 Hardware Reference gt IMG 1004 Front Panel gt IMG 1004 Front Panel Status LEDs in the online documentation for information on LED sequencing and error codes that might occur during the bootup process 11 The loading of software through the SD Card will take approximately 4 minutes Once software is loaded then GCEMS will configure
139. require a license to be operated or enabled The licenses are generated by Dialogic and are distributed with the software supplied with the IMG 1010 Each license will unlock different functionality and the licenses are sold in different increments to address different customer needs The license will need to be transferred to one of the following directories located on the GCEMS server opt cantata common license Software 10 3 x 10 5 0 Or opt dialogic common license Software 10 5 1 and above File Format The license file supplied contains a unique name which is derived from the serial number of the IMG 1010 The format of the file includes the eight digit serial number first NNNNNNNN followed by a timestamp YYYYMMDDHHSS NNNNNNNN YYYYMMDDHHSS cfg If the license is renamed or altered it will become unusable Downloading a new License FTP the license file into one of the directories shown above Right click the Physical IMG and select IMG Licensing Info Right click IMG License Info and select Commit The License Info pane appears Click the Download Node License button The license will now get sent to the IMG 1010 The license Info pane now displays the new license specifications nrw mc NOTE The license is downloaded to the IMG 1010 based on the serial number If a license other than the license intended for this machine is sent to the IMG 1010 the license will not download It has to be specifically created for t
140. rond dhcpd dkms autoinstaller gpm irqbalance keytable mdmonitor microcode ctl netfs network nfs nfslock ntpd portmap random rawdevices rhnsd sgi fam sshd syslog vnc server RealVNC installed at factory but not set to run vsftpd xinetd Not Required The following Linux Services are not required For superior IMG performance it is advisable not to run them During Linux Configuration uncheck the corresponding boxes if they are checked Set for all run levels 3 4 and 5 apmd audit cups hpoj iptables iptables6 irda isdn kudzu PCMCIA sendmail IMG 1010 Linux Red Hat Installation 37 IMG 1010 Software Installation and Setup Software Installation and Setup IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup Overview on Downloading Software to IMG 1010 The IMG 1010 can get its software load in one of a three different ways 1 Software is loaded through use of an FTP server The Linux Server that is setup for use with GCEMS can also be setup to use as an FTP server See the procedure in this topic below 2 Software is loaded through use of an SD Card which can be inserted into the front panel of the IMG 1010 IMG 1010 Downloading System Software from an SD Card 3 A combination of using the SD Card and FTP Server The SD Card is used to assign IP and FTP addresses and the FTP server holds the files needed for the download IMG
141. s automatically created and placed on the Linux Red Hat desktop Log out of the Super User mode by entering the quit command and become excelsw user again This will create an entry in the etc profile to set the SK LIB DIR directory To verify that the SK LIB DIR path is correct go to the etc directory and enter the more command to the profile file See Command Below excelsw img1010 etc more profile Verify the following depending on the software version being used SK LIB DIR opt cantata IMG GateControlEMS and LD LIBRARY PATH opt cantata IMG GateControlEMS lib Software 10 3 3 10 5 0 or SK LIB DIR opt dialogic IMG GateControlEMS and LD LIBRARY PATH opt dialogic IMG GateControlEMS lib Software 10 5 1 Use FTP to transfer your IMG license to the license folder Login as user excelsw and put the license file chassis serial number date cfg into one the following directory opt cantata common license Software 10 3 x to 10 5 0 or opt dialogic common license Software 10 5 1 10 See the link Folders and Files Created During Installation This will explain the directory structure and explain what each folder is created for 11 Once software is installed then the services such as ftp dhcpd nfs and ntpd will need to be configured and started See Configuring Linux Services for information on how to accomplish this 43 Installation and Setup GCEMS Installation Script Topic Location IMG
142. software file being loaded Ex img1004 veri1050123 0106 bin 9 Edit the rest of the bootup cfg file to reflect your network values 10 Save the bootup cfg file 11 Remove the SD card from the SD Writer 12 Insert the SD card into the SD slot on the Front Panel of the IMG 1004 13 Power up the IMG 1004 14 The IMG 1004 will go through a diagnostic check and then load software See Front Panel Status LEDs 1004 for more information on the boot process 15 Once the loading of software and configuring of network information is complete the IMG 1004 will be ready to get configured Next Task Starting GateControl EMS 156 IMG 1004 SD Card Distributing System Software Using an SD Card IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 SD Card If you have remote IMG 1004 s that cannot obtain a System Software upgrade using FTP or BootP you can transfer the file to multiple SD cards and distribute the SD cards to each remote site The bootup cfg file on each SD Card can be edited using either an SD card reader or if working with software 10 5 0 the Remote SD Card provisioning feature can be used For more information on remote provisioning of SD Card see IMG1004 SD Card Remote Provisioning http www dialogic com support or IMG 1004 Software CD Send to site Send to site copy the IMG 1004 System Software file to each SD card Send to site copy the bootup cfg fil
143. st enable the Shared Connection option See Below Open VNC Viewer application Select the Options button Select the Misc tab Enable the Shared Connection do not disconnect other viewers option Save the new configuration so when the VNC Viewer is opened it will always opewith the Shared connection enabled Qr GU NE Configuring Display Starting the VNC Server without the geometry setting will default the window size to 1024x768 Use the goemetry command geometry to set the size of the VNC window The setting will need to be the same size or smaller than the resolution of the Windows based PC on which are running the client Below are some example settings TESHHERAUEHERERUEHERERE RE HERERE HEURE HEURE EUER E HE HH E ER Geometry settings Windows 1024x768 Linux 1000x710 Windows 1280x1024 Linux 1260x960 HHEFHEEEEEREEEEEEE EEE ERE HE EEE HE HHH HHH E ER Example vncserver geometry 1260x960 1 Helpful Commands The following commands can be accomplished as an excelsw user Command Description vncserver 1 Start vncserver as 1 vncserver kill 1 Kill the vncserver instance 1 ps ef grep vnc Search for all processes running with vnc in them sbin service vncserver status Check to see whether vncserver is running sbin chkconfig vncserver list Display the runlevel of vncserver The following commands can be accomplished as a root user Command Description
144. standard contact the VoiceAge Corporation at http www voiceage com licensing php IMG 1004 Hardware Installation Hardware Installation Task Summary IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Hardware Installation Perform the following steps to install the IMG 1004 1 Prepare the site that IMG 1004 will be installed IMG 1004 Site Preparation 2 Unpack IMG 1004 from shipping box IMG 1004 Unpacking 3 Mount the IMG 1004 in one of the two scenarios listed below IMG 1004 Rack Mounting IMG 1004 Surface Mounting 4 Connect Power IMG 1004 Connecting AC Power 5 Connect IMG 1004 to Network IMG 1004 Connect Ethernet and TDM Cables Related Topics IMG 1004 RJ48Connector Pinouts in the On line Help 97 Requirements Completed Installation and Setup Site Preparation IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Hardware Installation Ensure that the following requirements are met before you begin installation Important Any variances from the mutually agreed upon site preparation details such as power cabling network cabling equipment room readiness may affect installation scheduling Site Preparation Checklist Location g Spacing Mounting Power Electromagnetic Interference Channel Service Units a Uu Electrostatic Discharge Protection Location The 120 240
145. sume that e SD Card was previously used to load IMG 1010 software and the IMG 1010 is running with that software e The FTP Server is configured and enabled in ClientView See Steps 1 4 above From a DOS or UNIX prompt ftp IP address of IMG User excelsw Password excelsw ftp NOTE FTP Applications such as WinSCP that use SFTP Secure FTP or SCP Secure Copy will not connect to the IMG 1010 Only the FTP Protocol is supported for transferring the files to the IMG 1010 SD Card 2 Once logged in you can transfer the new updated IMG software file Transfer this file as binary ftp dir dir command will show what is loaded on SD Card ftp bin Set mode to transfer file as binary ftp hash enable hash printing ftp put img1010 software version id0101 bin Transfer times could vary from 2 to 10 minutes depending on server speed memory size etc 3 Verify the software file was successfully transferred by using the dir or Is command ftp dir 4 Transfer the bootup cfg file from the IMG 1010 with the SD Card to the PC ftp dir dir command will show what is loaded on SD Card ftp ascii Set mode to transfer file as ascii ftp get bootup cfg Get copy of bootup cfg from SD Card 88 IMG 1010 SD Card 5 Modify the filez line on the bootup cfg file just transferred Verify the changes to this file are correct Below is the line in the bootup cfg file that will need to be edited System Softw
146. supplied items are shipped in a single container Carefully unpack as described below Open the container and remove the packing list Remove the protective cover and remove the IMG 1010 from the container Carefully remove the static protective bag Carefully inspect the IMG 1010 Should any discrepancies exist contact your supplier representative immediately RWNF Supplied items Review the packing list to ensure that the following items have been sent Should any discrepancies exist contact your supplier representative immediately AC Power Chassis e AC power cord AC option e Software CD ROMs DC Power Chassis IMG 1010 Only e DC power module plugs 2 DC option e DC grounding lug factory installed on back of unit DC option e Software CD ROMs Next Task Rack Mounting the IMG or Surface Mounting the IMG 12 IMG 1010 Hardware Installation Rack Mounting IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation Overview The IMG 1010 is shipped with the tray and docking station mated together for easy mounting When mounting the chassis follow these guidelines e Do not obstruct air flow to the front or the side vent holes towards the rear of the unit e Allow approximately 76 cm 2 5 ft to slide the field replaceable tray out Mounting Options Factory Installed 19 Bracket Position The IMG 1010 ships with brackets for a 19 inch rack They are inst
147. t export import export license log mrig bin mrtg logs osconfig radius reports stats treatment zipfiles L E IMGUserlnterface installs L E d eleteGCEMSversion 47 Installation and Setup opt cantata dialogic common directory backup During each day files are generated in the IMG under multiple folders that show the status of the IMG Files such as log files stat files and configuration change files just to name a few are stored in the backup folder Each day at approximately 12 30 am the backup folder directory is zipped up and sent to the zipfiles folder At this point the files in the backup folder are wiped out and a new set of files will begin to accumulate in this folder Cacti bin 10 5 0 This folder contains the perl scripts that will retrieve the data from the stats folder The stats will then get plotted as a graph for the user to gather Cacti is a graphing application that is similar to MRTG calltracing In Clientview under the physical node the user can configure the IMG to run a Call Trace of a specific IMG Once this is configured all call trace logs are stored in this folder The filename is of the following format syslog serialZIMG Date Time log config Holds all configuration files needed to configure the system The system cfg and the default csa files are stored in this folder Below is a list of configuration files stored in this folder s
148. t factory but not selected autofs crond dhcpd dkms autoinstaller gpm irqbalance keytable mdmonitor microcode ctl netfs network nfs nfslock ntpd portmap random rawdevices rhnsd sgi fam sshd syslog vnc server RealVNC installed at factory but not set to run vsftpd xinetd 146 Not Required The following Linux Services are not required For superior IMG performance it is advisable not to run them During Linux Configuration uncheck the corresponding boxes if they are checked Set for all run levels 3 4 and 5 apmd audit cups hpoj iptables iptables6 irda isdn kudzu PCMCIA sendmail IMG 1004 Software Installation and Setup 147 Installation and Setup IP Security for IMG and GCEMS Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup To protested against denial of service attacks the GCEMS Linux server and IMG Control IP can be placed behind a firewall for security Should remote access to the GCEMS server be needed a NAT VPN or other secure solution can be used for access to the server from the public internet Following is a list of ports and protocols used by the IMG and the GCEMS server The Ports in red would need to be opened in the firewall based on the recommendation above for remote access Connections between IMG and GCEMS
149. t very easy to switch between versions of software DeleteGCEMSVersion gt Running this script will completely delete all aspects of a particular software build Once this script has been executed the version of software being removed will no longer be accessible 119 Installation and Setup Configure GCEMS and Start Linux Services IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Software Installation and Setup Before You Begin e The IMG 1004 should be unpacked mounted and connected power to the GCEMS server See the manufacturer s instructions for installation procedures The GateControl EMS software must be installed See Installing GCEMS Software Acquire IP Addresses for the IMG 1004 e Acquire the MAC address of the IMG 1004 from tag on rear of unit Procedure Follow these steps to setup the GCEMS Server 1 Connect to the GCEMS Server 2 Login as user excelsw password excelsw 3 If a DNS server will be needed in your network you will need to configure a DNS server To configure DNS server on GCEMS server follow next few steps 4 In the RedHat GUI select System Settings gt Network and the following screen below will appear Select the DNS tab and enter a hostname for the DNS server in the Hostname field Enter Primary and Secondary IP addresses for the primary and secondary DNS servers Close the network configuration screen Don RV Network Configuration File
150. te the ntp conf file Go to opt cantata common osconfig Software 10 3 x to 10 5 0 or opt dialogic common osconfig Software 10 5 1 Run the ntp configuration script xintp Enter IP Address and Subnet mask when prompted as appropriate for your configuration Move the ntp file to the etc directory mv ntp conf etc See Sample ntp conf File Start the services nfs vsftpd dhcpd and ntp 1 54 As a Super User start all the services and configure them to restart when GCEMS server is rebooted Enter the following commands to start the nfs server sbin service nfs start Start the nfs service sbin service nfs status Verify whether nfs is running or not sbin chkconfig nfs on Configure nfs service to restart after a reboot of GCEMS sbin chkconfig nfs list Verify that runlevels 3 4 and 5 are all on Example nfs O off 1 off 2 0on 3 on 4 on 5 0n 6 off Enter the following commands to start vsftpd service sbin service vsftpd start Start the vsftpd service sbin service vsftpd status Verify whether vsftpd is running or not sbin chkconfig vsftpd on Configure vsftpd service to restart after a reboot of GCEMS sbin chkconfig vsftpd list Verify that runlevels 3 4 and 5 are all on Enter the following commands to start dhcpd service sbin service dhcpd start Start the dhcpd service sbin service dhcpd status Verify whether dhcpd is running or not sbin chkconfig dhcpd on Configure dhcp
151. the IMG 1004 161
152. the SD Card e Host flag gt The Host Flag informs the IMG 1010 of configuration details such as T1 or E1 Boot from SD card or Boot from FTP Server and a few other configuration details See Setting Host Flags e Siaddr gt IP Address of FTP server Also used as an NTP server e sname gt Optional not currently used Do not edit or problems may occur 6 Change the Host Flag to Retrieve IMG Build from SD Card Host Flag Values 32 Boot from SD Card T1 system 34 Boot from SD Card E1 system Example The following is a T1 system booting from SD Card Refer to the file Setting Host Flags to follow the example Boot From SD card 32 Ti system add 00 Host Flag Value 32 The Host Flag for a T1 system booting from SD Card 32 7 Edit the bootup cfg file to reflect the new Host Flag value 8 Edit the System Software Filename in the bootup cfg file to reflect the new software file being loaded Ex img1010 veri033123 0101 bin 9 Edit the rest of the bootup cfg file to reflect your network values 10 Save the bootup cfg file 11 Remove the SD card from the SD Writer 12 Insert the SD card into the SD slot on the Front Panel of the IMG 13 Power up the IMG 1010 The fans on the IMG 1010 will run at full speed while diagnostics are running and software is being loaded 14 The LCD screen will show the following While software is loading to IMG 1010 the LCD screen will display the following MAC 00 20 1C 04 03 11 ID 0101
153. tion Wizard or load an existing csa file and allow ClientView to configure the IMG See Starting ClientView Eile Edit View Terminal Tabs Help SRSSSSSSSESSSASS SSS SESERSASSESSSASSESESSSSSSESSESSSASSESESSESESS A tt Starting IMG to begin a new configuration ComManager Started GateManager Started DataManager Started AdninManager Started BackupFileManager 127 Installation and Setup 2 If however the GCEMS had already been controlling the IMG s there will be a 128 system cfg file located in opt cantata common config Software 10 3 x 10 5 0 or opt dialogic common config Software 10 5 1 and the start script will ask Would you like to begin a new configuration See screen capture below a Ete Edit View Terminal Tabs Help Would you like to begia a new configuration 1 Yes 2 wo 1 2 1 la Starting IMG to beyin a pew configuration Comitan ager Started GateManager Started Dat Manager Started Adi Mart aper Started nackept ileManager d If you select Yes 1 the GCEMS will start its processes without creating a connection to any IMG s After starting ClientView you will have the option to either start a new configuration with the Configuration Wizard or load an existing csa file and allow ClientView to configure the IMG NOTE When loading a configuration from the csa file the IMG s in the configuration will be reset by the GCEMS to ap
154. tionary and dictionary cantata files These file are needed when configuring a Radius Server for use in Authentication and Accounting of Calls coming into the IMG The dictionary cantata file contains Dialogic specific VSA s for Accounting and Authentication mrtg bin This folder contains the perl scripts that will retrieve the data from the stats folder The stats will then get plotted as a graph for the user to gather cron This folder is used to store different crontasks needed by the user opt cantata dialogic IMG directory GateControl EMS The GateControlEMS in this folder is a link to the version of software being used This is the current version of IMG software running on the GCEMS server See Below when user enters Is la command This link points to the correct version of software being used since there can be multiple versions and builds of software loaded on the GCEMS server GateControlEMS gt opt cantata installs IMG 10 3 3 195 GateControlEMS or GateControlEMS gt opt dialogic installs IMG_10 5 1 10 GateControlEMS IMGUsSserInterface The IMGUserInterface file in this folder is a link to the version of software being used This is the current version of ClientView running on the GCEMS server See Below when user enters Is la command IMGUSserInterface gt opt cantata installs IMGUserInterface 10 3 3 195 IMGUsSserInterface or IMGUSserInterface gt opt dialogic installs IMGUserInterface 10 5 1 10 I
155. to connect using the excelsw password To fix the problem execute the following steps A B C D mm T 0 134 Login to the GCEMS server as excelsw user Become a Super User by entering the su command and entering the root password excel2 Verify the vncserver is running as root by entering the ps ef grep vnc command This will show the vncserver running as root in the response If the vncserver is running as root you will need to kill the process Enter the command vncserver kill 1 to kill the vncserver process as root user Logout of Super User mode by entering the exit command As excelsw user start the vncserver process by entering the vncserver 1 command Verify the vncserver is now running as excelsw user by entering the ps ef grep vnc command Retry logging into vncserver through the VNC Viewer IMG 1004 Software Installation and Setup Scenario 2 PROBLEM 2 Cannot logon to VNC server through VNC Viewer Get unable to connect to host error message SOLUTION 1 A Is vncserver 1 running i Logon to GCEMS and as an excelsw user enter the following command and verify vncserver is running ps ef grep vnc ii If vncserver is not running enter following command to start vncserver vncserver 1 SOLUTION 2 A Is vncserver running as 1 or something other than 1 i Logon to GCEMS and as an excelsw user enter the following command and verify vncserver 1 is running ps ef grep vnc ii If vncserver
156. to mount the unit e Phillips head screwdriver e Rack mounting hardware Procedure 1 Position the mounting brackets on the side of the IMG 1004 in either the front or rear of chassis and secure with supplied screws 2 Align the holes on the mounting bracket ears to the mounting holes on the rack 3 Secure IMG 1004 into 19 rack with correct thread and size screws Next Task IMG 1004 Connecting AC Power 101 Installation and Setup Surface Mounting IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Hardware Installation Mounting Guidelines When mounting the chassis follow these guidelines e Do not obstruct air flow to the front or rear vent holes on the unit e Mount in a clean well ventilated area Procedure 1 Setthe unit on a clean secure and level surface Unit is now ready for cabling Next Task IMG 1004 Connecting AC Power 102 IMG 1004 Hardware Installation AC Power Specifications Topic Location Hardware Reference Power The AC input power must conform to the following specifications IMG 1004 AC 120 240 V AC 60 50 Hz 1A 5A Power Range 90 to 240 V AC 103 Installation and Setup Connecting AC Power IMG 1004 Topic Location IMG 1004 Installation and Setup Guide IMG 1004 Hardware Installation Related Topic IMG 1004 AC Power Information in On line Help Overview The IMG 1004 supports an AC power option to support dom
157. tware from an SD Card IMG 1010 Distributing System Software Using an SD Card IMG 1010 Default bootup cfg File Configuring Remote provisioning on SD card NOTE To use the IMG 1010 as an FTP server the SD Card must be inserted into the SD Card socket The IMG 1010 will have system software running on it which was originally loaded through use of the SD Card 1 Within ClientView under the IMG Physical node right click and select New FTP Server Commit This Below is a screen capture of the FTP Server Pane FTP Server Disable Property As Configured JUser Specified 2 In order to enable the IMG as an FTP server select enable in the drop down menu in the FTP Server field FTP Server Disable ropert lAs Configured User Specified Pp Enable Disable 87 Installation and Setup 3 If someone has FTP d to the IMG 1010 the FTP Connection Status field and the Remote IP Address field will update See screen capture below Notice the Remote IP address field This is the IP address of the PC that the user is FTP ing from FTP Server Enable Property As Configured User Specified Enable 4 Atthis point files can be FTP d to and from the IMG 1010 Below is an example of using FTP to change the version of software loaded on the SD card Procedure 1 The following procedure will explain how to change the load on an SD Card and upgrade the IMG 1010 software The procedure will as
158. up Configuring the Linux User excelsw Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Software Installation and Setup or IMG 1004 Installation and Setup Guide gt IMG 1004 Software Installation and Setup 1 To create a new user named excelsw follow instructions below a Go to Red Hat Applications Main Menu gt gt System Settings gt gt Users and Groups b Enter root password excel2 when prompted c The User Manager screen will appear Select to Add User and a screen like below will appear d Enter User Name exce sw e Enter Password exce sw Password must be excelsw to download software f Enter a name in the Full Name Box Any name can be entered g Verify the rest of the boxes are configured as shown in the screen capture below h Click OK User Name excelsw Eull Name Dialogic IMGUsed Pusat mu Confirm Password Login Shell bin bash v 7 Create home directory Home Directory home excelsw 7 Create a private group for the user C Specify user ID manually WCaxd ox 2 From the User Manager screen assign the user excelsw permissions to use FTP and SSHD a Select excelsw user and select properties The Group Properties screen appears b Select Group Users Tab and enable FTP and SSH by checking them C Click OK to exit to the Users screen Ee Preferences Hep 9 9 RAe Add User Add Group Properties Delete Help Retresh Search ther Apol the Usen Cores a
159. up NOTE EventView will start automatically when you start ClientView To start ClientView and connect to the IMG and perform the following steps 1 Launch ClientView one of two ways shown below From Linux Double Click on the IMG ClientView icon on the desktop or from a terminal window enter ClientView command This command can be entered from either of the directories shown below depending on software version being used opt cantata IMG IMGUserInterface ClientView Software 10 3 X to 10 5 0 or opt dialogic IMG IMGUserInterface ClientView Software 10 5 1 ClientView From Windows 1 Click the ClientView icon on your Desktop or Click on the ClientView exe file located at either C Program Files Cantata IMGUserInterface ClientView Software 10 3 x to 10 5 0 or C Program Files dialogic IMGUserInterface ClientView Software 10 5 1 2 When the About ClientView window appears click CLOSE 3 When the Client Socket window appears enter the following Username admin Password admin or new password if you changed Host Name or IP Address This is the IP Address of the GCEMS Server to which you are connected If ClientView is running on the EMS server leave the default localhost Client Socket xi Username Password posed Host Name or IP Address localhost Port 2624 OK Cancel 4 Click OK button EventView will automatically be started 5 You are now
160. valuation licenses expire after a specified number of days If you are using an Evaluation License the License Expiration Info field indicates the date time that the license will expire as shown below If you are not using an Evaluation License the field will say Does not expire You will get an EventView alarm and a warning pop up in ClientView when there is 72 hours remaining on the license and when has expired IMG License Info Property 1 2311 7 w As Configured 94 IMG 1004 Introduction License Validation Failure If for some reason the license isn t valid for your IMG 1004 the icon shown below will appear in the ClientView tree after creating a Physical Node it is configured on the IMG See Downloading a New License and the License amp A license validation has failed Verify you have the required license and that Info pane Licensed Components Below are the licenses that can be created for the IMG 1004 Information on each is provided Table 1 below shows the increments that each license can be purchased NOTE If licensing remote CIC s each remote node must have an SS7 ISUP port license that equals the number of CIC s you want to configure on that remote node System Software System Software License is needed on all IMG s and is specific to the software build 10 5 x 10 3 x A basic System Software License includes as a default 1024 DSP Resources Swithkit Node The Switchkit
161. var 10240 MB Linux Red Hat Enterprise 5 0 Partition Recommended Size MB Hard Drive 160 GB 200 MB boot 2 GB swap 4 2 GB usr 28 8 GB home 32 GB opt 64 GB var 28 8 GB Settings Select default boot loader Enter Network Configuration Parameters Disable Linux Firewall Select your Additional Language Support Set the Time Zone selection Set System Root Password Super User is root Dialogic Defaults are user root password excel2 145 Installation and Setup Linux Packages At the very least install the packages in the table below It is recommended that when installing Linux that the choice to select all packages be chosen This will install all Linux Packages and will use approximately 7 Gigabytes of Hard Drive space Desktops X Windows SYSTEMS GNOME DESKTOP ENVIRONMENT KDE DESKTOP ENVIRONMENT Applications EDITORS ENGINEERING AND SCIENTIFIC GRAPHICAL INTERNET Servers Server Configuration Tools Windows File Server FTP Server Network Servers including freeradius Legacy Network Server Development Development Tools System Administration Tools System Tools including ethereal gnome and net snmp utils Services Required The following Linux Services are required Ensure that the corresponding boxes are checked for all run levels 3 4 and 5 For help configuring services see Selecting De selecting Linux Services arptables if atd auth installed a
162. w 28 IMG 1010 Hardware Installation Redundant SS7 Signaling IMG 1010 Topic Location IMG 1010 Installation and Setup Guide IMG 1010 Hardware Installation The following illustration shows the cabling for redundant SS7 signaling Signal Transfer IMG 1010 A Rear Panel Point STP il resa O_O m HE MI REDUNDANCY II ui 7 Redundant IMG 1010 Rear Panel CTRLO DATAO SIGO SSNAN NS HHE CTRL1 DATA SIG 2 3 10 100 10 100 1000 10 100 Signal Transfer Point STP fC ill rem Mi T CTRL1 DATA 1 10 100 10 100 1000 10 100 SS7 Network 29 IMG 1010 Linux Red Hat Installation Installing Linux on the GCEMS Server Topic Location IMG 1010 Installation and Setup Guide IMG1010 Linux Red Hat Installation Or IMG 1004 Installation and Setup Guide IMG1004 Linux Red Hat Installation Before You Begin Install Operating System Software per manufacturer s instructions Below is a procedure on installing Red Hat Enterprise Linux The procedure should be used as a guideline to installing the Linux OS It should not be followed exactly since the installation changes with each version of Red Hat released Notes GCEMS currently supports the following Operating Systems in 32 bit versions only GCEMS does not support 64 bit version of Red Hat Linux RedHat Linux 3 0 ES Kernal 2 4 RedHat Linux 4 0 ES Nahant Update 6 0 Kernel 2 6 RedHat Linux 5 0 ES Takanga Update 1 0 Ker
163. wires are pushed into the plug far enough so that none of the copper is visible The DC power module plugs are polarity sensitive The unit will not operate if the plugs are not wired correctly See wiring diagram below 20 IMG 1010 Hardware Installation Redundant Power Source A second power source can be added to the chassis for power redundancy The secondary source serves as backup to the primary source power supply ScrevysS torque to 4 42 Wire securing in Ib 0 5 Nm Screyys torque to 4 42 in Ib 0 5 Nm Strip insulation back 7 mm 0 275 in Return white 48 V DC 48 V DC Power Source Redundant Power Source DC Connections Complete the following steps to connect a redundant power source to the chassis 1 Ensure both circuit breakers on the DC power module are set to OFF O 2 Turn power OFF at redundant power source 3 Route the RET and 48V wires from the redundant power source to the DC power module plug Secure the wires to the plug with screws NOTE The power module plugs are in a small plastic bag included in your shipment 4 Insert the plug into the DC power module and secure with screws 5 Turn power ON at redundant power source 6 Press the required circuit breaker on the DC power module to ON I Warnings Cautions WARNING e Failure to turn power OFF at the redundant power source may result in electrical shock e Ensure that the wires are pushed into the
164. x default dhcpd conf file manually See Sample dhcpd conf File 2 Enter values when prompted as appropriate for your configuration You will be prompted for the following information factory defaults shown in bold Router Default Gateway IP Address 192 168 0 1 Router Default Gateway Subnet Mask 255 255 255 0 Subnet IP Address Router Default Gateway IP Address 1 192 168 0 0 FTP Server IP Address This PC IP Address 192 168 0 100 How many IMG systems are being configured 1 T1 or E1 IMG t e t CODEC Profile Selection 1 LBR 2 LBR iLBC 3 LBR iLBC wireless NOTE You must have a license for wireless codecs You must also set host flags accordingly see Vocoder Information Enter CODEC profile 2 IMG CTRLO 1 IP Address 192 168 0 102 IMG CTRLO 1 MAC Address MAC shown on IMG Label 00 20 1C xx xx xx IMG CTRL1 1 MAC Address MAC shown on IMG Label 1 00 20 1C xx xx xx 1 NOTE Assign an IP address to the IMG that is on the same subnet as the GCEMS server Once this IP address is set the GCEMS will be able to connect to and configure the IMG 3 The following is the response after all prompts are complete dhcpd conf created with 1 IMG s configured 4 The file will be created in the opt cantata dialogic common osconfig directory 5 Move the file to the etc directory mv dhcpd conf etc 53 Installation and Setup Create the ntp conf file 1 As a Super User Crea
165. ystem cfg File used by GCEMS to configure the IMG default csa gt File used by Clientview to configure the IMG Imports gt CAS Variants stored in XML format Routing gt IMG resource and route tables used for routing Variant gt Used to store SS7 Variants Working gt Each time the configuration is changed in ClientView a configuration file is saved here NOTE During the installation if a system cfg file already exists it will be renamed system DATE OF INSTALL cfg license This folder holds the license files that the IMG accesses during configuration The license files naming convention is as follows lt serial IMG gt _ lt DateTime gt cfg log Contains all current log files that are generated Support Personnel may request specific log files from this folder when troubleshooting a problem See Log Files reports Stores report output files 48 IMG 1010 Software Installation and Setup stats This folder contains the files that are used by MRTG and Cacti 10 5 0 The files are also used to send call data to display the Channel Group Stats in ClientView Data such as Temperature Fan Speed CPU Usage Incoming and Outgoing Calls are among just a few of the statistics being logged in this folder All files are stored as csv files treatment Contains vocabulary index files vif csv and img vocab dat files which are all used when playing treatments or announcements Radius This folder stores the dic

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