Dialogic D/21H User's Manual
Contents
1. 41H 4 C000 A000 11 14 D 41H Write the IRQ level and memory address settings below for use when installing system software FRO Base Offset Lines Board fe Re eo Setting the Initial Hook Switch State SW1 4 SW1 switch 4 SW 1 4 in Figure 2 sets the initial hook switch state for the D 41H and D 21H board This setting is active only when the PC is powered on but the firmware has not yet been downloaded to the board If the initial hook switch state is set to on hook default the board presents an inbound call with a ring no answer state You can change the initial hook switch state to off hook to present a busy signal instead Once the firmware is downloaded the hook switch state is set to on hook and may only be changed by the application controlling the board It is not necessary to set all D 41H or D 21H boards in the system to the same initial hook switch state SW1 4 Top Set Edge View SW1 4 Caller Hook Switch Hears State Ring no on hook answer default Busy off hook Note If the PC is not powered on the inbound call response is ring no answer when a board receives a call Increasing Ring Detection Threshold Behind a PBX JP101 JP 401 If a board has problems detecting rings behind a PBX you can lower the ring detection threshold To lower the threshold on a channel by channel basis install the jumpers see D 41H Physical Description as follows Channel 1 Jumper JP101 Channel 2 Jumper JP2. 201 Channel 3 Jumper JP301 Channel 4 Jumper JP401 Note A lower threshold may be too sensitive for boards connected to the CO and cause false detection of rings Installing the Hardware 1 Prepare a static safe work area turn off all power to the system and disconnect the system s power cords from electrical outlets See Figure 1 2 Remove the PC cover 3 Select an empty ISA expansion bus slot and remove the slot s retaining screw and access coverplate 4 Insert the board s edge connector into the bus slot 5 Replace and tighten the retaining screw Select a new slot and repeat steps 3 5 for each board you are installing Replace the PC cover when finished Make the Connections Ts PEX ar Torra UA T PRX y Jala O i Raawel id To PAX ar Ca la O i Saai H Io FAX gr Cerra Dos Figure 3 Bracket showing voice ports The D 41H and D 21H support a single analog voice channel per RJ 11 jack channel 1 corresponds to J1 channel 2 corresponds to J2 and so on Use RJ 11 connectors and phone cable to connect each voice channel jack to a PBX or the CO see Figure 3 A standard telephone will not function when directly attached to a D 41H or D 21H RJ 11 jack After Installing the Hardware Install the voice board software as described in the documentation provided for the Dialogic software release and operating system in use Test the boards using D40CHK EXE or other diagnostic utilities such a
3. D 41H amp D 21H Configuration Installation Warranty Period RMA Process Regulatory Notices 05 0528 002 Fz l DIAL Eee Copyright 1997 am ESN Dialogic Corporation E Ss All Rights Reserved l Cc Read Me First A Protect Yourself from Electric Shock To reduce the risk of electric shock Switch off the power and remove power cords before opening the PC cover to install the D 41H or D 21H Do not re attach power cords and switch on power to the computer while the PC cover is removed A Protect the Board from Static Electricity Computer boards are static sensitive and can be damaged by touching or handling them To prevent damage from static electricity do the following Wear a grounded static dissipative wrist strap for the entire hardware installation Keep the board in its anti static container when it is not being handled Work at a static safe work area see Figure 1 Grounded Static Dissipative Wrist Strap a Ground Grounded Common Static Dis sippative Ground Mat Point Figure 1 Static safe work area A static safe work area consists of a grounded static dissipative wrist strap and a work surface covered with or composed of a grounded static dissipative material The work surface drains electrical charges from conduc tive materials when the materials are placed on the sur face The grounded static dissipative wrist strap drains static charge from the person wearing the strap Bot
4. ge View JP6 D000 default removed removed A000 removed installed Figure 2 Top edge view of SW1 JP5 6 JP1 and JP7 installed installed The default hardware interrupt level setting IRQ is IRQ 9 a jumper on JP1 pins labeled IRQ 2 9 as shown in Figure 2 Change the IRQ by moving the jumper on C000 JP1 to another IRQ setting if IRQ 9 is already in use Notes 1 Set every D 41H D 21H and compatible board in the system to the same IRQ level 2 Although the pins for IRQ 9 are labeled USE IRQ 2 9 IRQ 2 is not available for this board BIOS installed removed Set the Hardware Interrupt Level JP1 B000 Nin Be aware of possible conflicts with devices that often these segments video adapters disk controller Set the Offset Address SW 1 1 2 3 The default offset address for the D 41H and D 21H is OOOOH If you need to change an offset address set the switches 1 2 and 3 on SW1 see Figure 2 as follows Offset SW1 1 2 3 Address Top Edge SW1 Switches Hex 1 2 3 0000 default 2000 Taga Base memory address segment BOOOH does not support offset address settings 0000H 6000H While you can set only one D 41H or D 21H board to an offset you can set multiple boards to consecu tive offsets within a base memory segment as shown in the following example Board Base Offset Hex Lines Board 1 D000 0000 14 D 41H 2 D000 2000 5 6 D 21H 3 D000 4000 7 10 D
5. h components ensure that static charges are drained at a rate and current level that are safe Both must be used any time a person is handling any component Read Your Software Documentation Your application software or Dialogic software release hereinafter collectively called voice software may have special installation or configuration instructions or requirements Be sure to read all software documentation for any such instructions or requirements Installation Order You can install the D 41H or D 21H and voice software in any order but Dialogic recommends that you install the voice software first when running in a Windows 95 or Windows NT environment and the board first in any other operating system environment D 41H or D 21H Factory Defaults You may be able to use the factory defaults when install ing the D 41H or D 21H board Read through these instructions and check for possible hardware interrupt level IRQ and memory address conflicts between the D 41H or D 21H board and other software or hardware devices for example video card or CD ROM controller card before installing the board Note If you own a software utility that can determine what IRQs and memory addresses are in use run it to help determine potential conflicts before installing the D 41H or D 21H Some voice software includes such a software utility or a separate board configuration utility to help with the D 41H or D 21H installation and c
6. in a shipping carton using appropriate packing material Use the original shipping materials if possible Include diagnostic printouts for example D40CHK when applicable 6 Write the RMA number on the outside of the box you are shipping for example RMA 2973 and send the package to the attention of the RMA number assigned 7 Ship the board to Dialogic at the following address Dialogic is not responsible for risk of loss or damage in transit Dialogic Corporation 1515 Route 10 Parsippany New Jersey 07054 Regulatory Notices United States Federal Communications Commission FCC FCC Part 15 Rules Subpart B 15 105 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Part 68 Rules Subpart 68 218 The D 41H and D 21H boards are registered with the Federal Communications Commission which places several restrictions
7. nnected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100 Dialogic models D 41H and D 21H have a load number of 5 Canadian Department of Communications ICES 003 Issue 2 This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le material broilleur du Canada
8. on their use 1 Connection of this equipment to party lines is subject to state tariffs Contact your state public service commission for information 2 This equipment cannot be connected to a coin service Central Office implemented systems 3 This equipment complies with Part 68 of the FCC rules On the mounting bracket or enclosure of this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment The FCC Registration Number is EBZUSA 65588 VM E and the REN is 1 0B The Facility Interface Code FIC is 02LS2 and the boards use USOC jacks RJ 11C or RJ 14C There is no Service Order Code SOC NOTE The REN is used to determine the number of devices you may connect to your telephone line and still have assurance that all of those devices will ring properly when your number is called In most but not all areas the sum of the RENs of all devices should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the RENs call your local telephone company and request information on the maximum REN for your calling area If requested the FCC Registration Number and REN must be provided to the telephone company 4 The telephone company may make changes in its technical operation or procedures If these changes affect the use of this equipment the telephone company is required to give you advance no
9. onfiguration D 41H Physical Description Part Function J1 J4 RJ 11 jacks for interface with PBX or central office CO lines JP1 Jumper block to set interrupt level JP5 JP6 Jumper pins to set base memory segment JP7 Jumper pins to enable hardware interrupt circuitry for multiple boards JP101 Jumper pins to set ring detection threshold JP401 Switches to set the offset address and default SW1 hook switch state J3 J4 JP301 and JP401 are not available on the D 21H board Set the Memory Address Each D 41H D 21H or compatible voice board installed in a computer must have a unique memory address consisting of a base memory address segment and an offset address Configuring the Hardware Installing More Than One Voice Board JP7 You can install up to 16 D 41H or D 21H boards in a system One and only one board in a system can have the jumper on JP7 installed see Figure 2 Set the Base Memory Address Segment JP5 and JP6 aS Leaye the jumper on JE7 Mmst lled The default base memory address segment for the D 41H and D 21H is DOOOH Hexadecimal Generally you should use the default unless there are more than eight boards in your system or if other non Dialogic devices in your system must use the DOOOH segment Select the base address memory segment with jumpers JP5 and JP6 as follows Multiple boards Remove the jumper on JP7 from all but one board SWANS Base Address JP6 JP5 Hex Top Ed
10. s UDD Universal Dialogic Diagnostics that came with the Dialogic software release for the D 41H and D 21H For specifications and product information refer to the Dialogic On Line Information Retrieval System 1 800 755 5599 or 1 973 993 1063 Warranty Period The D 41H and D 21H boards have lifetime warranties See the Hardware Limited Warranty card for coverage details RMA Process If you suspect you have a problem board you can return the board to Dialogic for servicing The following outlines the procedures that make up the Return Material Authorization RMA Process 1 Check to see if the problem is due to a mistake or oversight in the installation process Be sure to run the diagnostic utility if you have not already done so 2 Call Dialogic Technical Support at 1 973 993 1443 to confirm that it is a problem board 3 Call the RMA coordinator at 1 973 993 3000 x6374 Telephone lines are open from 9 a m to 5 30 p m EST Give the board s serial number two letters and six digits located on a label attached to the board and a brief description of the problem to the RMA coordinator The RMA coordinator will give you an RMA number and an estimated return date 4 While observing correct static handling procedures disconnect power cables and remove the board from the chassis 5 Repack the board observing correct static handling procedures Place the board in an anti static container and then put it
11. tice 5 If you experience any trouble with the telephone line during or after installing this equipment disconnect the equipment from the telephone line to determine if the equipment is causing difficulties Once the equipment has been disconnected by either you or the telephone company do not reconnect it until the problem has been corrected or the Dialogic equipment repaired by Dialogic Corporation as defined below 6 Any repairs to this equipment must be carried out by Dialogic Corporation or our designated agent This stipulation is required by the FCC and applies during and after the warranty period If you suspect the equipment is malfunc tioning check the appropriate part of the manual to see that all installation procedures have been followed correctly If checking the installation procedures does not locate the problem contact your field service representative or our home office The home office address is Dialogic Corporation 1515 Route 10 Parsippany NJ 07054 973 993 3000 Windows and Windows NT are registered trademarks of Microsoft Corporation Canadian Department of Communications CS 03 Equipment Attachment Limitations CP 01 Part I Section 10 1 The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain tele communications network protective operational and safety requirements The Department does not guarantee the eq
12. uipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground con nections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate CP 01 Part I Section 10 2 The Load Number LN associated to each terminal device denotes the percentage of the total load to be co
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