Dell Thin Client Solutions Re-Image Guide
Contents
1. The BIOS that is currently on the terminal can have a back up created in case of an emergency 1 Follow the previous steps to open the boot menu and access the Re Imaging Utility When the boot menu appears select the flash drive containing the Re Imaging Utility and press lt Enter gt Once the boot up is complete the Devon IT Re Imaging Utility Dell Edition Main Menu is displayed Use the arrow keys to select lt 14 gt Backup BIOS Image and press lt Enter gt The Re Imaging Utility will ask you to name the BIOS Type in the name you wish to give the back up BIOS and press lt Enter gt to continue with the back up process Once the back up has completed the back up BIOS file will be stored in the flash drive and you will be taken back to the main menu of the Re Imaging Utility Dell OptiPlex FX130 and FX170 Re Imaging Guide 17 Other Uses of the Re Imaging Utility Running a Factory Reset A factory reset on terminals can be run to bring the thin client back to the state it was when it was first unboxed and used 1 Follow the previous steps to open the boot menu and access the Re Imaging Utility When the boot menu appears select the flash drive containing the Re Imaging Utility and press lt Enter gt Once the boot up is complete the Devon IT Re Imaging Utility Dell Edition Main Menu is displayed Use the arrow keys to select lt 15 gt Run Factory Reset and press lt Enter gt The factory reset will2. Re Imaging Guide Specific Instructions for Options 2 and 3 Writing the Image from an NFS Mount or Windows Server wo Enter the base location of the network share and press lt Enter gt For example if you store your disk image on a Windows network drive named images located on a server with an IP address of 10 0 5 12 then type 10 0 5 12 images Enter a valid username and press lt Enter gt Enter the password for this user Press lt Enter gt to continue If you use a Windows Share then you are prompted to enter the domain name Once a connection has been established a list of available disk images found on the network drive is displayed Dell OptiPlex FX130 and FX170 Re Imaging Guide 13 6 Select the option in the list that corresponds to the appropriate disk image file for the thin client you are re imaging Select disk image lt Cancel gt Press lt Enter gt to flash the terminal with the selected image 8 The message Writing image to disk is displayed along with a progress bar showing the current status of the reimaging process Do not turn off your thin client during this time Writing image to disk 14 Dell OptiPlex FX130 and FX170 Re Imaging Guide Final Steps 1 Once the re imaging stage has completed press lt Enter gt to reboot Do not remove the USB flash drive yet Once you receive the message Please remove the disc and close the tray if any and press Enter
3. Utility Dell Edition Main Menu is displayed Use the arrow keys to select lt 13 gt Zero the DOM and press lt Enter gt A prompt will warn you that this will make the terminal unbootable Select Yes to continue The process may take a few minutes to complete After the DOM has been zeroed out the thin client will reboot Remove the flash drive when prompted and press lt Enter gt to reboot the terminal The thin client will not load up any disk images until a new image has been written on Scanning the DOM for Errors The Re Imaging Utility allows users to search for any errors within the DOM that could create inconsistencies 1 Follow the previous steps to open the boot menu and access the Re Imaging Utility When the boot menu appears select the named flash drive containing the Re Imaging Utility and press lt Enter gt Once the boot up is complete the Devon IT Re Imaging Utility Dell Edition Main Menu is displayed Use the arrow keys to select lt 12 gt Scan DOM for Errors and press lt Enter gt The Re Imaging Utility will scan for any errors within the DOM This process may take a few minutes If there are no errors the Re Imaging Utility will inform you and return to the Main Menu 20 Dell OptiPlex FX130 and FX170 Re Imaging Guide Getting Help Contacting Dell For customers in the United States call 8300 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find
4. to continue you can safely remove your USB flash key from the thin client Your thin client now boots with the new operating system Using the Re Imaging Utility to Clone the Disk Images You can clone any disk image that is currently being used on your thin client and place the clone into a server for preservation or for sharing To clone from the OptiPlex 130 and OptiPlex 170 1 Follow the previous steps to open the boot menu and access the Re Imaging Utility When the boot menu appears select the flash drive containing the Re Imaging Utility and press lt Enter gt Once the boot up is complete the Devon IT Re Imaging Utility Dell Edition Main Menu is displayed Use the arrow keys to select an option that corresponds to the server you wish to clone the disk image to There are three choices available Dell OptiPlex FX130 and FX170 Re Imaging Guide 15 e To clone the disk image to an NFS mounted server select lt 6 gt and press lt Enter gt e To clone the disk image to Windows Share Network select lt 7 gt and press lt Enter gt e To clone the disk image to an FTP server select lt 8 gt and press lt Enter gt 4 Ifyou are asked for credentials you will need to enter a valid username password and in the case of a Windows Share a domain name 5 Once a connection has been established the image cloning will begin A progress bar will display the current status of the cloning process Do not turn off your
5. Dell OptiPlex FX130 and FX170 Re Imaging Guide Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed N WARNING A WARNING indicates a potential for property damage personal injury or death Information in this publication is subject to change without notice 2012 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and OptiPlex are trademarks of Dell Inc Devon IT the Devon IT logo Devon IT Echo Thin Client Management Software and VDI Blaster are registered trademarks of Devon IT Inc in the U S and other countries Microsoft Windows Windows Server MS DOS and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Citrix Xen XenServer XenDesktop ICA and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware VMware View View Client Virtual SMP vMotion vCenter and vSphere are registered trademarks or trademarks of VMware Inc in the United States or other countries Other trade
6. GB of storage e Dell OptiPlex FX130 or FX170 thin client Step 1 Creating the Re Imaging Utility ona USB Flash Drive The re imaging utility is distributed as an EXE executable file This executable can be used to create a bootable USB key To download the Devon IT Re Imaging Utility Dell Edition EXE visit support dell com and navigate to the OptiPlex FX130 or FX170 pages V NOTE The same Devon IT Re Imaging Utility Dell Edition tool is used to download Devon IT DeTOS Dell Edition WES2009 or WES7 Operating Systems 4 Dell OptiPlex FX130 and FX170 Re lmaging Guide Once the EXE file has been downloaded follow these steps to create your bootable USB key 1 Run the executable as an administrator 2 Inthe User Account Control dialog box select Yes O USB Reflash Creator Utility 0 7 1 0 Setup 15 x License Agreement P Please review the license terms before installing USB Reflash Creator Utility 0 7 1 0 Press Page Down to see the rest of the agreement DELL SOFTWARE LICENSE AGREEMENT This is a legal agreement Agreement between you the user and Dell Products L P or Dell Global B V Dell This Agreement covers all software that is distributed with or for the Dell product and upgrades and updates thereto for which there is no separate license agreement between you and the manufacturer or owner of the software collectively the Software This Agreement is not for the sale of Software or an
7. begin immediately The process may take a few minutes to complete When the factory reset is finished the thin client will reboot Remove flash drive when prompted and press lt Enter gt to reboot the terminal 18 Dell OptiPlex FX130 and FX170 Re Imaging Guide Checking the System Information The System Information of the terminal can be checked from the Re Imaging Utility at any time 1 Follow the previous steps to open the boot menu and access the Re Imaging Utility When the boot menu appears select the flash drive containing the Re Imaging Utility and press lt Enter gt Once the boot up is complete the Devon IT Re Imaging Utility Dell Edition Main Menu is displayed Use the arrow keys to select lt 9 gt Get System Information and press lt Enter gt The Re Imaging Utility will display a window full of information This information includes the names of both the vendor and the model of the terminal the serial number of the terminal what version of the BIOS is in use the sizes of the DOM and RAM and the MAC address Dell OptiPlex FX130 and FX170 Re Imaging Guide 19 Zeroing the DOM The Re Imaging Utility has the option to zero the DOM to free up hard memory 1 Follow the previous steps to open the boot menu and access the Re Imaging Utility When the boot menu appears select the flash drive containing the Re Imaging Utility and press lt Enter gt Once the boot up is complete the Devon IT Re Imaging
8. chive Make anew falde 8 Dell OptiPlex FX130 and FX170 Re Imaging Guide Option B Storing the Disk Image s on a Network Share Copy the disk image s to a Windows shared drive or NFS mounted directory The screenshot below shows an example of how to copy a disk image to a Windows network drive called WES images fe WES Images File Edit View Favorites Tools Help Qax B J Search Folders E Address C O WES Images im boat File and Folder Tasks GJ ee EI Make a new folder Publish this Folder to the I W a unified detos7 dell 201 1 04 02 img bz2 From Desktop to WES Images Other Places inn SS devonit on miller O 4 Minutes Remaining VK2000_3_3_36822 3 251 660 KB PowerArchiver BZIP File My Computer i 272 532 KB 4 My Network Places My Documents A unified detos7 dell 2011 04 0 Step 3 Using the Re Imaging Utility to Write the Disk Image to the Thin Client Plug the USB key with Re Imaging Utility into the thin client To run the Re Imaging Utility you must ensure that your thin client is set to boot from the USB flash drive instead of the internal drive To re image the OptiPlex 130 and OptiPlex 170 using a USB flash drive 1 Press lt F12 gt during bootup to access the system boot menu 2 Select the name of your flash drive and press lt Enter gt 3 Select the second option called USB HDD0 and press lt Enter gt You wil
9. contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com K NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip or Dell product catalog 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you Getting Help 21
10. l see a menu with an option called Default selected Dell OptiPlex FX130 and FX170 Re Imaging Guide 9 4 Press lt Enter gt or wait 10 seconds to continue A splash screen will appear and a blue progress bar will display as the re imaging utility begins to load deVOR IT Reflash Utility Dell Edition After the bootup is complete the Devon IT Re Imaging Utility Dell Edition Main Menu is displayed 10 Dell OptiPlex FX130 and FX170 Re Imaging Guide Use the arrow keys to select an option that corresponds to the way you saved your disk image e If you copied your disk image directly to the USB flash drive then select lt 1 gt and press lt Enter gt e Ifyou copied your disk image to an NFS mounted directory then select lt 2 gt and press lt Enter gt e If you copied your disk image to Windows Network drive then select lt 3 gt and press lt Enter gt Dell OptiPlex FX130 and FX170 Re Imaging Guide 11 Specific Instructions for Option 1 Writing the local image from USB 1 A list of available disk images found on the local USB drive is displayed Select the appropriate disk image file for the thin client you are re imaging 2 Press lt Enter gt to flash the terminal with the selected image 3 The message Writing image to disk is displayed along with a progress bar showing the current status of the reimaging process Do not turn off your thin client at this time 12 Dell OptiPlex FX130 and FX170
11. marks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own 2012 01 Rev A03 Contents How to Write Disk Images to Dell OptiPlex FX130 and FX170 Thin Clients ecscssescessssesessseeseeeseeesseeeanenseeteaeeneesseenanenetennas 4 Step 1 Creating the Re Imaging Utility on a USB Flash Drive 4 Step 2 Retrieving the Disk IMaQeS cesssssesecsssesesesessseseseseeeseseeees 8 Step 3 Using the Re Imaging Utility to Write the Disk Image to the DIM GMS sits settee A E E EE 9 Final Steps ercsecsvdiersavdensavdernedietnedstineds ivi thre ataydstioncithen 15 Using the Re Imaging Utility to Clone the Disk Images sceeee 15 Using the Re Imaging Utility to Update BIOS on the Thin Client 16 Other Uses of the Re Imaging Utility 0 cesses 18 Getting Hel ph rissies ietecetecadccanatatavalcedetnculalatavatadetecstatataratatesases 21 Contacting Dell neiere A 21 Contents 3 How to Write Disk Images to Dell OptiPlex FX130 and FX170 Thin Clients This document describes how to create a re imaged utility on a USB Flash drive and use it to write a disk image to your Dell OptiPlex FX130 and FX170 thin clients The following hardware is required e Windows or Linux system with access to the Internet e USB Flash drive with at least 4
12. reflash utility on E Click YES to perform these actions on E or NO to Abort A dialog box will appear to confirm the changes you are making If all the information is correct click Yes Clicking No will cancel the operation After the action is carried out select Close Dell OptiPlex FX130 and FX170 Re Imaging Guide 7 Step 2 Retrieving the Disk Images Visit support dell com to locate and download the latest operating system image to re image your OptiPlex FX130 or FX170 thin clients The OS disk images can be found on the product support pages The IT Re Imaging Utility offers three ways to write the disk image The first option is to copy the disk image to a USB Flash drive You can copy at least one disk image on your flash drive if its capacity is at least 4 GB The other two options involve copying the disk image to an NFS or Windows share on your local area network Option A Saving the Disk Image s Locally to the USB Flash Drive To save the disk image to your Re Imaging Utility drive 1 Create a folder at the root of the USB drive called Images Al Name Size Type 5 disk File Folder casper File Folder 2dists File Folder Documents File Folder ppy this Folder DEES File Folder blish this Folder to install File Folder isolinux File Folder love this folder 2 Copy the disk image s into that directory O G images A Name Size Type and Folder Tasks xpe R61 RC090127 dd g2 864 327 KB gz Ar
13. thin client during this time 6 When the cloning is complete the Re Imaging Utility will return itself to the Main Menu Using the Re Imaging Utility to Update BIOS on the Thin Client Writing the BIOS to the Thin Client When writing the BIOS onto the thin client the BIOS itself must be on the same flash drive that contains the Re Imaging Utility K NOTE BIOS images are available on support dell com 1 Follow the previous steps to open the boot menu and access the Re Imaging Utility When the boot menu appears select the named flash drive containing the Re Imaging Utility and press lt Enter gt 2 Once the boot up is complete the Devon IT Re Imaging Utility Dell Edition Main Menu is displayed 3 Use the arrow keys to select lt 15 gt Write BIOS Image and press lt Enter gt 4 You will be asked if you wish to back up the current BIOS Select Yes if you wish to keep a back up 16 Dell OptiPlex FX130 and FX170 Re Imaging Guide A list of available BIOS images found on the flash drive will be displayed Select the appropriate BIOS Only BIOS images that correspond to the terminal will appear Press lt Enter gt to begin the writing process You will be asked if you wish to preserve the Terminal s Vital Data It is highly recommended that you select Yes to preserve the UUID of the terminal Once the writing process has finished you will be taken back to the Main Menu Specific Instructions for Backing up the BIOS
14. y other intellectual property All title and intellectual property rights in and to Software is owned by the manufacturer or owner of the Software All rights not expressly granted under this Agreement are reserved by the manufacturer or owner of the Software By opening lor breaking the seal on the Software packet s installing or downloading the Software xl Accept EULA to continue Copyright 2011 2012 Devon IT Ee 3 Click I Agree in the EULA screen to continue Dell OptiPlex FX130 and FX170 Re Imaging Guide 5 C USB Reflash Creator Utility 0 7 1 0 Setup Drive selection Select drive to create reflash utility on 4 Select the drive letter of your USB key from the dropdown menu If the desired drive does not appear in the dropdown click in the box next to Show All Drives A CAUTION Selecting Show All Drives will populate the list with every available drive including the C drive Be certain you are selecting the desired drive before continuing 5 Ifyou want to format the drive click the checkbox titled Format This will erase everything else from your key 6 Select Create 6 Dell OptiPlex FX130 and FX170 Re Imaging Guide Cl USB Reflash Creator Utility 0 7 1 0 Setup USB Reflash Creator Utility is Ready to perform the following A actions 1 Create Syslinux MBR on E Existing MBR will be Overwritten 2 Create disk Label on E Existing Label will be Overwritten 3 Install
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