Dell Thin Client Solutions Administration Manual
Contents
1. I Use Windows session credentials ove ee 3 Select Inventory to display the inventory of your ESX server 4 Select File gt Deploy OVF Template 6 Virtual Appliance Installation amp Setup 5 Select Browse to navigate to the OVA that you have downloaded from the Dell website and click Next Deploy OVF Template MEE Source Select the source location Source OVF Deploy from a file or URL tschent Diskjdisk dell echo 4 0 2011 12 01 e5x ova Enter a URL to download and install the OVF package from the Internet or specify a location accessible from your computer such as a local hard drive network share or a CD DVD drive Help lt Back Next gt Cancel 6 Select Next on the OVF Template Details screen 7 Inthe Name and Location screen rename the template if needed After doing so click Next 8 Select the preferred format for your appliance in the Disk Format screen and click Next 9 Review the options on the Ready to Complete screen to ensure the settings are correct Select the Power on after deployment box if you would like the machine to start after the installation Click on Finish 10 After the template has been installed select it from the inventory list on the left hand side If you did not select Power on after deployment you must click the Play button above the inventory list Virtual Appliance Installation amp Setup 7 11 Select Console tab in the vSphere Cl2. 4 System running DNS and DHCP servers Download and Install vSphere VMware Server or Player Download and install the vSphere Client VMware Server or VMware Player on a dedicated system If you need assistance installing VMware please visit vmware com Download the Echo Software In order to download the latest Devon IT Echo Management Console Dell Edition software to manage your Dell OptiPlex FX130 and FX170 systems follow these steps 1 From a web browser navigate to http support dell com support downloads Select Choose from a list of all Dell products Click Desktops gt Optiplex gt FX1707 Confirm Under Operating System select DeTOS or Windows Embedded Under Applications download the Echo Management Console Dell Edition At odd Virtual Appliance Installation amp Setup 5 If you have downloaded the ova file version continue on to the Install Virtual Machine Setup with the vSphere Client section Install Virtual Machine Setup with the vSphere Client To start an Echo virtual machine with vSphere 1 Launch the VMWare vSphere Client 2 Enter the IP address of your ESX server and login credentials then click Login YMware vSphere Client x vmware VMware vSphere Client To directly manage a single host enter the IP address or host name To manage multiple hosts enter the IP address or name of a vCenter Server IP address Name 10 0 15 125 7 User name Password
3. and mute control e Time Settings for the time zone e Agent Password The password that has been set to access the DeTOS control panel on that terminal e Persistence The settings for persistence that have been chosen for that terminal V NOTE The Agent Password and Persistence settings are only available to be cloned from terminals running DeTOS and do not apply to WES units 36 Terminal Management How to Clone Terminal Settings 1 From the Terminals inventory table left click to select the terminal and then right click to bring up the Context Menu Select Terminal Settings gt Clone from Terminal 2 The details pane on the right hand side will display a form with two sections Name and Details and Select Modules to Clone e Name Enter a name for this clone This name will be the name that Echo refers to for these settings in the future e Description Enter a short description for this clone e Terminal Settings Modules Select the type of settings you would like to clone You can select as many options as there are in the dropdown menu and the selected modules will appear in a list below Clone Terminal Settings oning terminal setting 085 Available thin client settings modules 7 Name And Details Name Mouse Setting Description Button Swap Select Modules to Clone Terminal Settings Modules Input 3 Click the Submit button After a few seconds you will receive a
4. are saved under C Devon IT Citrix and C Devon IT rDesktop respectively Shortcuts to these files are automatically created on the User and Administrator desktops The end user can simply double click these shortcuts to initiate the connection PSs citrix File Edit View Favorites Tools QO sx bd 3 JO search 1 Folders E Help E Al Name Size Type Dal i pale entero eneren File and Folder Tasks Biotepad Seamless 1KB Citrix ICA Client 2 1 Make a new folder Publish this folder to the Web ee Share this Folder Other Places Terminal Management 35 K NOTE There are a few differences in the way VMware View client connections are handled by Windows as compared to RDP and ICA connections Only one VMware View client connection can exist per user The configuration settings for a VMware View client connection are stored in the User account s registry hive not in flat files like RDP and ICA This is simply the nature of VMware s View client program and not in any way a limitation with Echo Thin Manage Virtual Appliance Cloning Terminal Settings Echo allows you to clone the following terminal settings e Display The screen resolution color depth and refresh rate of the primary display device e Input The keyboard and mouse settings e Password Configuration settings for the DeTOS Control Panel password DeTOS only e Sound Settings for the master volume
5. following types of clones can be created using Echo Connections Terminals have the ability to connect to remote servers utilizing various types of protocols The RDP protocol is used to connect to Microsoft Windows Terminal Servers The ICA protocol is used to establish connections to Citrix servers The VDI protocol used by the VMware View Client allows a user to connect to a VMware View Server Administrators can use the Echo software to clone these types of connections from one terminal store them within their Echo Connections database and then apply them to other terminals Terminal Settings Terminal settings are the display sound keyboard mouse and password configurations for that particular terminal Administrators can use Echo to clone these settings from one terminal store them within the Echo Thin Client Settings database and then apply them to other terminals Profiles Profiles are a way to combine multiple choices from both the Terminal Settings and Connections configurations to create an arrangement of options tailored to the needs of the user Administrators can use Echo to clone specific profiles to be applied to whichever terminals require these combined settings Disk Images The fourth cloning option that Echo offers is the ability to clone the entire disk image of a terminal A disk image includes everything that is stored on the DOM on that terminal including the operating system itself This does not include BIOS
6. if you will be using an internal FTP server to store and retrieve Echo disk images e CIFS Select this option if you have a Local Area Network LAN file sharing CIFS server to store and retrieve Echo disk images e NFS Select this option if you have an available NFS share on a Linux Unix server 46 Terminal Management e Image Location Enter the location to where your disk image resides NOTE You may use a hostname or IP address Examples ftp myServerName path to my image lt name of dell disk image gt and nfs 192 168 1 123 path to my image lt name of dell disk image gt e Username If required enter the username of an account that has permissions to read amp write to the image repository you specified in the Image Location field above e Password If required enter the password needed for the Username specified above e Configuration File If Toggle Import is on click Browse to select a Config file on your local machine If Toggle Import is not on fill the following fields e Model Enter the model name associated with this image e Operating System Select the desired OS from the dropdown menu Click the Submit button to add this disk image You will receive a success message In the Disk Images tab the inventory table will now contain your recently added disk image See section titled Applying a Disk Image to a Terminal for instructions on how to apply the disk image to your terminals
7. 24 Learning Echo Basics Terminals Add Terminals Delete Selected Show 10 ll entries Search J Name Description Location IP Address SIDESWIPE 10 0 15 122 00abbd31880616108b56ed5c7233e085 Showing 1 to 10 of 1 490 entries The Connections Table Terminals have the ability to connect to remote servers utilizing various types of protocols The Connections table is where you can go to create manage and edit the RDP ICA VDI and other connections you have available The Profiles Table A key function of the Echo software is the creation and application of Profiles in order to effectively manage the settings applied to individual terminals remotely A profile can contain a wide variety of settings that can then be applied to individual terminals as the user sees fit The Profiles table is where you can create manage and edit the profiles that are at your disposal The Disk Images Table A Disk Image is a file that can be created in order to combine many different settings and profiles into one complete package While creating Profiles and editing Terminal Settings provide ways to customize terminals creating a Disk Image allows the user to combine multiple profiles and settings packages as well as an operating system into a single resource Utilizing disk images can greatly simplify the management process Learning Echo Basics 25 The Terminal Settings Table Terminal Settings are the display sound keyboar
8. 8 Terminal Management Profiles The profile feature in Echo allows you to assign terminal connections and settings with one or more terminal Profiles are useful for administrators that wish to effect updates on many terminals at once For instance sometimes it becomes necessary to change the details of a connection that is used for multiple terminals If a profile has already been applied to those terminals that contains the connection details simply updating the connection details in Echo will automatically adjust the terminals to use these new settings The next two sections describe the necessary steps for creating and applying Echo profiles How to Create a Profile 1 Open the Profiles tab to be taken to the profile inventory table 2 Left click on Add Profile above the inventory table Five detail panes will open on the right hand side e Name Enter a name for this profile e Description A description assigned to the profile e Mode Select between the following profile application options e Default Profile Apply to ALL terminals on the Echo server e Terminal Details Apply to terminals by a specific detail such as model name IP Address or Operating System This mode overrides a Default profile Opens the Terminal Details pane e Select Terminals Manually select terminals by name This mode will override both Default and Terminal Detail profiles Opens the Terminals pane e Terminal Details Specify which details
9. Devon IT Echo Management Console Dell Edition Administration Guide IT ECHO Management Console Dell Edition Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer Z CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed N WARNING A WARNING indicates a potential for property damage personal injury or death Information in this publication is subject to change without notice 2012 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and OptiPlex are trademarks of Dell Inc Devon IT the Devon IT logo Devon IT Echo Thin Client Management Software and VDI Blaster are registered trademarks of Devon IT Inc in the U S and other countries Microsoft Windows Windows Server MS DOS and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Citrix Xen XenServer XenDesktop ICA and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware VMware View View Client TM Virtual SMP vMotion vCenter and vSphere are registered trademarks or trademarks
10. Last Contact field is your cue that the re imaging process is complete Terminal Management 45 Supplied Disk Images New OS images can be added to your Devon IT Echo Management Console Dell Edition inventory Visit support dell com to locate and download the latest DeTOS operating system image for re imaging your OptiPlex FX130 and FX170 thin clients K NOTE Only the OptiPlex FX170 has the option to download and re image the Windows Embedded Standard WES operating system image which is also located at support dell com NOTE Make sure you download the proper image from support dell com When updating a disk image you will need to use partial disk images that contain only the operating system portion instead of the full disk image that contains both the operating system partition as well as the Update partition These partial disk images will be recognizable by the part1 found in the file name How to Add a Disk Image 1 Once you have downloaded the disk image from support dell com copy that image over to your FTP server or NFS shared directory 2 From the Disk Images tab left click on the Add Disk Image button above the inventory table 3 The detail panes on the right hand side will display various fields used to add the disk image e Name Enter a name for this disk image e Description Enter a short description for this disk image e Protocol From the dropdown list choose your server e FTP Select this option
11. Name and Details Name FX130 Image Description A Second Image Protocol File Transfer Protocol ftp Image Location ftp 10 0 5 11 images test img Terminal Management 47 Maintenance Backing Up Your Server You can backup your server from the main Maintenance tab The method used is referred to as a Hotcopy since the backup is created while the system is running There is no need to stop or suspend the Echo server for the backup To execute a Hotcopy perform the following procedure 1 In the Maintenance tab open the Save Restore Server Config subsection 2 Click on Save Server Configuration 3 After selecting this option the panel on the right hand side of the web interface displays the Save Hotcopy pane pictured below and lists several checkbox options along with OK and Cancel buttons Select the checkbox next to all of the Items Logs and Appliances you wish to save in the configuration file and then click Save to start the backup process Save Hotcopy Items Ww Terminals Wc onfiguration Settings v Connections W Client Settings wv Disk Images v Profiles v Certificates v Icons ww Licenses 48 Maintenance 4 The result of the Hotcopy will create a binary BIN backup file that will be downloaded to your local machine Click Save File and make a note of where you save this file as you will need it in the future to perform a restore Opening 20110804 1434 ws broker ec
12. choices in the table to add individual terminals to the selection Hold the lt Shift gt key and left click on the options in the table to select every terminal between the two items that you have selected The Context Menu Right clicking a highlighted selection the Terminals table displays a Context Menu with various actions that can be performed on that selection A context menu item that has an arrow beside it indicates that sub menu options are available for this action The context menu is the main menu where Echo Administrators will be applying changes to terminals Certificate Connection Disk Image Profile Terminal Settings Execute a File Reboot Terminal Update Echo Agent VNC Shadow Searches The Search bar located on the upper right hand side of each inventory table allows you to search that table for specific information A search scans all possible fields in each inventory table so it is possible to narrow the visible items based on the specified criteria Finding terminals that share a common IP address have the same model type or use the same profile are a few of the many uses of this function For example if an administrator has to perform an update on all terminals running DeTOS typing DeTOS into the search field displays only those terminals in the inventory table The administrator can then perform updates with a more focused view of the terminals being managed As info
13. creating a profile as described in the section above it will automatically apply the associated connections and settings the next time the terminals included in the Mode are rebooted However if you would like the changes to take effect immediately then you may manually apply the profile by following the steps below 1 From the table of inventoried Terminals left click to select a terminal and then right click to open the Context Menu and then select Profile gt Apply to Terminal 2 From the dropdown list of Profiles select which profile you want to apply 3 Click the Submit button You will receive a success message when it is finished 4 Connection shortcuts are automatically created on the terminal s desktop The end user can simply double click these icons to initiate the connection Submit Cancel Apply Profile You are applying a profile to 00abbd3188c616108b56ed5c7233e085 Available profiles 1 Select a Profile Profiles Choose a profile Terminal Management 41 Disk Image Cloning Echo allows you to perform full disk image cloning of your terminals utilizing FTP CIFS or NFS protocols K NOTE To create a disk image clone from a WES 2009 or WES7 terminal FBWF must be disabled See the WES 2009 or WES7 Administration Guide for instructions on how to do so How to Clone the Entire Disk Image 1 From the Terminals inventory table left click a terminal and then right click to op
14. d mouse and password configurations for that particular terminal Administrators can use Echo to clone these settings from one terminal store them within the Echo Thin Client Settings database and then apply them to other terminals K NOTE For more information on how to configure display sound keyboard mouse and password configurations please refer to your DeTOS WES 2009 or WES7 guide Details on how to alter these settings install MUI packs and select languages can be found there The Certificates Table Certificates can be added into the Echo Management software and seen in the Certificates table These certificates can then be pushed down to terminals through the Terminals table K NOTE Certificates can only be used in this manner on thin clients that are running the DeTOS operating system The Details Pane Additionally certificates can be incorporated into Profiles or Disk Images When a selection is made in any of the inventory tables panes will open up on the right hand side of the screen Depending on what has been selected these panes allow you to make changes to different aspects of the selection The available options will be explained in more depth in their individual sections The Name and Details pane is the most common and is highlighted below Terminals 26 Learning Echo Basics K NOTE You can select more than one object in the various tables Press the lt Ctrl gt key and left click on
15. e appliance itself by hitting lt ALT gt and the right arrow key Once at the terminal prompt you will see ws broker login _ You can log in using the username bwadmin and the password which was set during the initial configuration of the Echo management server Test network connectivity by pinging remote machines to ensure the appliance can see machines out on the network Also ping your Echo server from a thin client to make sure the device can see the server If you are unable to ping to or from the server double check your network settings and make sure that port 50000 is open on the network 22 Virtual Appliance Installation amp Setup Learning Echo Basics Terminology You should familiarize yourself with the following list of terms as they are used throughout this document e Terminal This is the device to which the screen keyboard and mouse are attached e Session This is a network connection between a thin client and a host with the display and USB components connected e CMS This is the Connection Management Server CMS which manages connections between thin clients and hosts The Echo Thin Manage Virtual Application is a CMS e Cloning This is a process of copying the profiles settings or images from one terminal in order to make them available for application on other terminals Learning Echo Basics 23 Accessing the Echo Web Based Interface 1 Using a web browser type the following URL into the addr
16. en the Context Menu Select Disk Image gt Clone from Terminal The details pane on the right hand side will display a Clone Disk Image pane that contains a list of seven fields Name Enter a name for this disk image Description Enter a short description for this disk image Protocol From the dropdown list select either FTP CIFS or FTP e FTP Select this option if you will be using an internal FTP server to store and retrieve Echo Thin Manage disk images e CIFS Select this option if you have a Local Area Network LAN file sharing CIFS server to store and retrieve Echo disk images e NFS Select this option if you have an available NFS share on a Linux Unix server to store and Echo retrieve disk images Image Location Enter the protocol and location you will be using to store your disk images NOTE You may use a hostname or IP address Examples include ftp myServerName path to my image myImageName img and nfs 192 168 1 123 path to my image myXpeClone img These above examples use img extensions but you may give it any extension you want or none at all Also be sure to include the protocol prefix in the location URL ftp or nfs 42 Terminal Management e Verify Image Select this checkbox if you want to perform an md5 checksum upon completion of the clone Please be aware that the cloning process will take much longer to complete when this checkbox is selected e Username If requi
17. ent on Download from URL File tmp detos agent 2011 11 1 Browse 28 Terminal Management 4 Click Submit to enter your changes The message Echo agent request sent is displayed The new agent begins installing itself on the actual device This may take 30 60 seconds Once this installation has finished and the new agent heartbeats back to the Echo server the Agent Version column for that terminal displays the new version number The image below shows the Agent Version column Show 10 l entries Search Hostname MAC Address lt Custom Icons Administrators can use customized icons for individual connections Using DeTOS based operating systems and the Echo software administrators can upload their own pictures through their web browsers The uploaded image can then be used as the desktop icon for all of the various connections on the DeTOS Desktop This section describes how to use your own images locally as Desktop icons NOTE Custom icons at this time only work with DeTOS terminals not Windows based terminals How to Upload an Image 1 Under the Maintenance tab select Icons 2 Above the Icons inventory table select Add Icon 3 Type a name in the Name field in the Name and Details pane This is the alias that Echo will give the image you are uploading This can later be attached to different connections Terminal Management 29 4 Use the Choose File button to launch a window that will allow yo
18. es by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com V NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip or Dell product catalog 2 Click your country region at the bottom of the page For a full listing of countries regions click All 3 Click All Support from Support menu 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you 52 Getting Help
19. ess http lt hostname or IP of your Echo server gt and press lt Enter gt K NOTE There is a security certificate warning that may appear when connecting to the server Click Yes to continue 2 Enter bwadmin as the Username and Echo password set up during installation Press lt Enter gt If Echo is properly configured and DNS settings are correct you will see the Echo Administration Screen The Echo Administration Screen The Echo Administration Screen is divided into three main sections The left hand side displays the navigation bar with tabs The central area of the screen is where the various inventory tables are displayed depending on which tab you select To the right of the screen is where specific information is displayed in detail panes relevant to your selections in the table display The Terminals Table The Terminals table is where you can view the individual terminals being managed by the Echo software Information such as the Name Location Description and many other details of each terminal can be viewed here Dell terminals and desktop access devices have a service called the Echo Agent that communicates with the Echo managed server The Echo Agent announces its presence to the Echo server by continuously sending XML based messages known as heartbeats which occur every 60 seconds by default As the agent heartbeats into the server information about that device is displayed in the Terminals table
20. etup 17 3 Enter the IP address instead of the domain name ws broker and click Management Status Managed Management Server lt ws broker gt Change Management Server 914952A9 D4EA 5F30 188C 6CB65B2E793D 10 0 15 82 00 E0 C5 3D 20 23 WINDOWS K 141561 Network Tools WES7 Intel R Atom TM CPU N270 1 60GHz 1 99041 GB 3 91443 GB OptiPlex FX170 18 Virtual Appliance Installation amp Setup Firewall Ports Table 1 2 What Ports Need to be Open for Echo Functionality Port Protocol Components Purpose 80 TCP Echo Server HTTP Standard web port for the Echo Web UI 443 TCP Echo Server HTTPS Secure SSL communication over http protocol 50000 TCP Echo Server Used by SOAP This port needs to Hosts and be open on ALL devices within the Terminals Echo environment Check Connectivity Using a web browser enter http lt hostname or IP of your Echo Server gt into your web browser address bar You may have to bypass some security warnings to access the login page If the installation and setup was performed successfully the Echo Login screen is displayed ar OG uae Virtual Appliance Installation amp Setup 19 Additional Installation Steps for Advanced Configurations K NOTE Please read the next two sections only if you are deploying more than one Echo Thin Manage Virtual Appliance in the same environment If this does
21. g two lines search lt domain gt and namesever lt ip address gt Where lt domain gt is your domain name and lt ip address gt is the IP address of your DNS server 14 Virtual Appliance Installation amp Setup 4 Add more nameserver lt ip address gt lines as needed for each additional DNS server you want to include 5 Press lt Control gt lt X gt then Y to save changes and then press Enter to save the file 6 Select No changes to return to the Main Menu The Main Menu Once you have completed the initial setup process the Main Menu screen is your starting point for all future Echo modifications Virtual Appliance Installation amp Setup 15 Main Menu Options Reference Chart Table 1 1 Echo Main Menu Reference Chart Main Menu Items Description Set bwadmin password Select this to enter a new password for the bwadmin account Configure active directory Allows users to log into the web front end using Active Directory credentials via an LDAP query Change time zone Select this to change the server s current time zone Change Hostname Select this to change the hostname of the Echo server The default hostname isws broker Enable disable ssh server Select this to enable or disable the SSH server SSH is disabled by default You may wish to enable SSH if you plan on accessing the command line of the Echo server from another machine Reconfigure networking Se
22. hobackup bin You have chosen to open 20110804 1434 ws broker echobackup bin which is a BIN file from https 10 0 15 120 Would you like to save this file Cancel Server Restore A restore deletes all existing configuration and data on your Echo Server and overwrite it with the information contained in a previously created Hotcopy backup file To perform a restore follow these steps 1 In the Maintenance tab open the Save Restore Server Config subsection 2 Click on Restore Server Configuration 3 After selecting this option the Restore Hotcopy pane on the right hand side of the web interface displays will open Under the Choose File button take notice of the Items to Restore Logs to Restore and Appliance Settings to Restore categories and their respective options 4 Click the Choose File button to search for the Hotcopy backup file on your local machine Double click the Hotcopy BIN file to bring the file path to the text box 5 At this time the administrator restoring the configuration file can choose which settings by category to restore and which settings can be ignored Any settings that are not selected to be restored will remain as they are on the current system setup Maintenance 49 6 After the path to the backup file has been entered click the Restore button to begin the restore Once the restore process is finished you will receive a Complete message in the information pane Restore Resto
23. ient main screen to continue the initial setup of the Echo Appliance Dell Edition 0 0 15 87 vSphere Client File Edt View Inventory Administration Plug ins Help G E A Home gg inventory pE Inventory a uf oje Blele ow a E 10 0 15 87 echo 4 0 12 01 Dell Echo 3 2 1 08 29 Dell Echo 4 0 12 01 1 GB Dell Echo 4 0 12 01 2 E Dell ECHO OVA E Devon Echo 4 0 12 01 1 G Devon Echo 4 0 12 01 2 GB Echo 3 2 05 05 EB Echo 3 2 1 08 17 GB Echo 4 0 11 23 ey Console Wines GB echo 4 0 12 01 G VDI Blaster test XP Box 1 VDI Blaster test XP Box 2 GB VDI Blaster test XP Box 3 Evaluation Mode 39 days remaining root 7 8 Virtual Appliance Installation amp Setup Install Virtual Machine Setup on VMware In order to set up your virtual machine on either VMware Server version you must first convert the ova file into a vmx file format that VMware Server can recognize You can find a VMware file converter at http www vmware com products converter Once you have converted your ova file to the vmx format you can continue with the VMware Server instructions that pertain to you VMware Server 2 0 To set up the virtual machine on VMware Server version 2 0 1 2 Open your VMware Infrastructure Access Page From the toolbar select Virtual Machine gt Add Virtual Machine to Inventory Expand the Inventory node to navigate to your Echo folder and double click the file called echo x
24. lect this to e Modify Static Network settings e _ Enable disable DHCP e Manually edit the local DNS file resolv conf e Manually edit the etc network interface s file Configure Database The default database is SQLite You may choose to configure the external database to use MS SQL instead Restart Echo Select this to reboot the Echo server Halt machine Select this to shutdown the entire Echo virtual machine View Server Status This option displays current status of the server and web interface 16 Virtual Appliance Installation amp Setup Final Configuration Steps DNS Configuration On your DNS server create an entry for ws broker lt mydomain gt lt mytld gt that points to the IP address of the Echo virtual machine This allows the terminals to find the Echo server automatically Where lt mydomain gt is your domain name and lt my tld gt is the top level domain For example e ws broker myXyzConsulting com e ws broker HiTechSolutions net e ws broker development org Alternative Configuration for Environments Without DNS If you do not have access to a DNS server you can add the IP address of the server to your thin client by following these steps Follow these steps on each thin client you want to manage with Echo 1 In the System Tray double click Echo Agent 2 Inthe System Information window click Change Management Server Virtual Appliance Installation amp S
25. minal at a time hold down the lt Ctrl gt key while selecting other terminals or use the lt Shift gt key to select a range of terminals 2 From the Disk Image Name dropdown list on the Select Disk Images pane select the image file you want to apply V NOTE Using the search function while performing disk image applications is advised For example by searching for FX170 DeTOS will cause only FX170 terminals running DeTOS to be displayed By utilizing the search function administrators can avoid accidentally applying a disk image to a terminal of the wrong type or that is running a different OS 44 Terminal Management 3 Click the Submit button to begin the re imaging process Submit Cancel Apply Disk Image You are applying a disk image to 00abbd3188c616108b56ed5c7233e085 Available image files 1 gt Select Disk Images Disk Image Name Choose a Disk Image Verify Image The terminal will reboot and begin re imaging its flash media with the selected image This re imaging process may take 20 40 minutes depending on the size of the image and network traffic During this time there is no agent to heartbeat into the Echo server and therefore the timestamp in the Last Contact field will remain unchanged Once the re image is complete and the terminal does its final reboot the agent will heartbeat into the server which in turn will update the Last Contact field This update to the current time in the
26. n the right hand side displays the available connections you can clone from this terminal 4 Under Connections select one of the connections listed To select multiple connections choose another from the dropdown menu and it will be added to the list 5 Click the Submit button You receive a success message when the clone is complete 6 Inthe Connections tab you can see your recently cloned connection entry now in the inventory table Applying Connections to a Terminal 1 From the table of inventoried Terminals left click on a terminal and then right click on it to view the Context Menu 2 Inthe Context Menu go to Connection gt Apply to Terminal 3 Inthe Select Connections pane select which connections you want to apply from the dropdown menu To select multiple connections simply choose another from the dropdown menu and it will be added to the list Submit Cancel Apply Connections You are applying connections to 00abbd3188c616108b56ed5c7233e085 Select Connections Connections Choose Connections El 34 Terminal Management 4 Click the Submit button You will receive a success message when the connection is applied Submit Cancel Clone Connections You are cloning connections from O0abbd3188c616108b56ed5c7233e085 Available Connections 3 Connections Choose Connections When you apply connections to terminals the actual ICA and RDP files
27. not apply to your environment skip to Chapter 2 Learning Echo Basics Configure Devon IT Echo Management Console Dell Edition to Use MS SQL Database By default Echo is configured to use a single SQLite database that is internal to the Echo virtual machine Echo can also use an MS SQL database and must do so when more than one Echo virtual machine is used For example if you plan on deploying the Enterprise Architecture to take advantage of High Availability features then you must follow these steps 1 Visit easysoft com member login phtml to register for an Easysoft ODBC driver authorization code V NOTE Be advised that Easysoft is not controlled by Devon IT or Dell Any usage of 8 9 Easysoft products are the responsibility of the administrator to implement and troubleshoot Select Configure Database from the Echo virtual machine s Main Menu screen Click Select and configure a different database from the Database Configuration menu Select mssql from the Select a Database menu Select Install Easysoft ODBC Driver from the Easysoft ODBC Installation menu This will launch the driver installation script Press lt Enter gt to read the end user license agreement Type Yes at the first prompt to accept the license Keep pressing lt Enter gt until you see Running the License Application Choose option 2 from the menu Enter your Name Company Name and email address at the appropriate prompts The other
28. of VMware Inc in the United States or other countries Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own 2012 02 Rev A05 Contents Virtual Appliance Installation and Setup rsrsvavnvrnenvnnvnvnvnvvnenennn 5 Download and Install vSphere VMware Server or Player 5 Download the Echo Software mmerevrevvervrrvrverrerserrerrervervrrerserversersersersen 5 Install Virtual Machine Setup with the vSphere Client c cece 6 Install Virtual Machine Setup on VMware sooeenervrrervrrervrervrrererrererrerernnn 9 Echo Password and Time Zone Configurations 0 eccecesseseeeeeeeees 11 Echo Network Configuration cccccssscsssesssesessssescseseseetsesesessensesneetes 13 The Main Menu c ccccececececsseeeseseeeeeeeeeeescaeseaeaeacacacecaeeeeeeeeeeeeetenenesates 15 Final Configuration Steps s imissni ssn 17 Additional Installation Steps for Advanced Configurations 20 Troubleshooting a Bad COnnectiion c cece 22 Learning Echo Basics n rnensvnvenensenvenvnnenvennnsenvennnsennennnsennennnsennennn 23 Terminology nen NER EOE ON AORN 23 Accessing the Echo Web Based Interface scececcseseeseestesesesees 24 Contents 3 The Echo Administration Screen serrevervrrevererrerererrererer
29. questions can be left blank You will see How would you like to obtain the license Select option 1 20 Virtual Appliance Installation amp Setup 10 11 12 13 14 Select 0 Exit at the next menu Press lt Enter gt at each remaining prompt to use the default settings When you return to the mssql ODBC configuration menu configure the database name IP address port and username for your mssql database When finished choose Keep Current Settings to accept your settings and return to the Main Menu Select Restart Echo from the Main Menu to activate the database connection Configure Devon IT Echo Management Console Dell Edition to Use MySQL Database You can choose to connect to a MySQL database To configure your management server with your MySQL database 1 2 3 Select Configure Database from the Main Menu Select Select and Configure a Different Database gt MySQL Enter the appropriate values for the IP address port username password and database fields that correlate to your MySQL server Select Keep Current Settings and select OK Press lt Enter gt Select Restart Echo from the Main Menu to activate the database connection Virtual Appliance Installation amp Setup 21 Troubleshooting a Bad Connection Make sure that your Echo appliance has network connectivity and that data packets can flow to and from the appliance You can switch to a different virtual terminal or try in th
30. re Hotcopy Hotcopy File Items To Restore w Terminals w Configuration Settings Connections w Client Settings Ww Disk Images Profiles m Certificates m Icons w Licenses Logs To Restore Device Logs Echo Logs Access Logs Error Logs Appliance Settings To Restore Timezone Network Configuration Enabled Services ex SSH Access List of Users amp Passwords 50 Maintenance Appliance Upgrades The following is the recommended procedure for upgrading your Echo Appliance to a newer version 1 Backup Backup your server s current configuration and data prior to performing an upgrade using the Hotcopy procedure Refer to section Backing up your Server for details on this step 2 Upgrade a Shutdown the Echo Appliance Server Select option 9 Halt Machine from the Main Menu b Visit support dell com to locate and download the latest Devon IT Echo Management Console Dell Edition appliance c Extract the contents and point your VMware Server to the new ova file d Restart the virtual appliance 3 Restore Once the upgrade is finished and the new appliance is back online restore your Echo Server Refer to section Server Restore for details on the restore process Maintenance 51 Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 Dell provides several online and telephone based support and service options Availability vari
31. red enter the username of an account that has permissions to read and write to the image repository you specified in the Image Location field above e Password If required enter the password needed for the Username specified above 3 Click the Submit button to begin the cloning process This process may take 20 40 minutes depending on the size of the terminal s flash disk and network traffic Clone Disk Image You are cloning a disk image from O0abbd3188c616108b56ed5c7233e085 Name FX170 Image Description A Test Image Protocol File Transfer Protocol ftp Ej Image Location ftp 10 0 5 11 images test img Verify Image Username Password Terminal Management 43 4 After completion the newly cloned disk image can be seen in the inventory table of the Disk Images tab Disk Images Add Disk Image Delete Selected show 10 l entries Name Description Model Protocol FX170 Image A Test Image fip Applying a Disk Image to a Terminal K NOTE When applying disk images to your terminals be sure you are using the correct image for that particular model otherwise you may render that terminal unbootable Should a terminal become unbootable a re imaging guide can be found at support dell com support 1 From the Terminals inventory table left click to select a terminal and then right click to open the Context Menu Select Disk Image gt Apply to Terminal To re image more than one ter
32. rerererrerererreerenr 24 SOANCHES eioi AO 27 Terminal Management ennnnennvnvnnennvnvnnennenvnnennenennenseneenenseneenensenens 28 Ecno Agent Updates sunneste 28 CUSTOM ICONS kua 29 Echo Cloning Overview ccccccesssesesscssssesseesesessescsnsecasensesesesetensnseeeees 32 Cloning Connections aronevrervervrrersererververerserserserserrerresveersersersersensenne 33 Cloning Terminal Settings cece eeeeeeeeees testes 36 Profile Skaon EORNA NEN 39 Disk Image Cloning rsrvrvrvrrervsrrrrsrrervnrnrsrrserenrnrssrserenrsrssesenesrsrssesenenne 42 Supplied Disk Images rorrrrrrrrrvrrernernernervrrvrrerserserserrerverveersersersersersennn 46 Maintenance nessravenvnnvnvrnennvnernennnvennennnvennennnvennennnsennennnvennennnennennn 48 Backing Up Your Server i ueurvevvvevsevsevvsevserssseene 48 Server Restore ani iena aeaa EE an E aE araea 49 Appliance Upgradesin mnissnseaninendeaasesakenudakden 51 Getting Helpis npn aarne 52 Contacting DEN aiina iiaa ie E EE EN RR 52 4 Contents Virtual Appliance Installation and Setup K NOTE Custom icons at this time only work with the Devon IT Terminal Operating System DeTOS terminals not Windows based terminals This administration manual outlines how to install setup and run Devon IT Echo Management Console Dell Edition Required components include 1 One or more thin clients 2 Echo enabled thin client 3 System running VMware Server VMware player or VMware vSphere
33. rmation is entered into the Search field the inventory table will automatically update and display the items that match your search criteria V NOTE Itis possible to narrow the results down to only focus on particular fields For example to match the word lab but only in the location field use location lab Learning Echo Basics 27 Terminal Management Echo Agent Updates The Echo Agent is a service that runs on terminal devices and communicates with the Echo server Periodically Dell releases new Agent setup programs that provide additional functionality This section outlines the steps for updating a new Agent to your inventoried terminal using the Echo software Where to Download the Latest Echo Agent Visit support dell com to locate and download the latest Devon IT Echo Agent software used for communicating your OptiPlex FX130 and FX170 thin clients with the Devon IT Echo Management Console Dell Edition software How to Update the Echo Agent on Your Terminals 1 From the Terminals table select the terminal or terminals that need to be updated and right click on a selected terminal to view the Context Menu 2 Select Update Echo Agent in the context menu 3 The Name and Details pane on the right hand side displays the terminal name s you are about to update Click the Choose File button and navigate to the new Echo Agent Setup executable downloaded on your local system Upgrade Echo Agent You are updating the Echo ag
34. settings that have been saved elsewhere Disk image clones are inventoried and managed by name within the Echo Disk Images database but are physically stored on an NFS share CFIS or FTP server on your local area network 32 Terminal Management Cloning Connections Echo allows administrators to clone individual connections from a thin client and save them in the Echo database Administrators can easily create a connection like VMware View or Citrix on a terminal and then propagate it to all of their other terminals via a profile All connections can be cloned and the most common are listed below e RDP One or more rdp configuration files used for connecting to Microsoft Terminal Servers e ICA One or more ica configuration files used for connecting to Citrix servers e VMware The connection settings and configurations for the VMware View client e Firefox The local web browser and its starting URL How to Clone Connections 1 From the table of inventoried terminals select the terminal you want to clone connections from and then right click the selection to open the Context Menu 2 Inthe Context Menu go to Connection gt Clone from Terminal Certificate Connection View Terminal Disk Image Apply to Terminal Profile Clone from Terminal N Terminal Settings Delete from Terminal Execute a File m 10 0 15 49 Reboot Terminal Update Echo Agent VNC Shadow Terminal Management 33 3 The details pane o
35. ssword for the bwadmin account This password is required to log on to Echo NOTE There is no minimum character limit required when entering a new password and the password is case sensitive However it is recommended that the administrator creates a password of at least six characters using a combination of upper and lowercase alpha numeric characters Once a password has been entered use the arrow keys to navigate to the OK button and press lt Enter gt to continue You will be prompted to re enter the password a second time Press the OK button again Set the time zone for the Echo Virtual Appliance in the Geographic area menu Select your area from the list and press lt Enter gt Virtual Appliance Installation amp Setup 11 6 A list of cities is displayed in the Time zone menu Select a city located in your time zone and press lt Enter gt 12 Virtual Appliance Installation amp Setup Echo Network Configuration DHCP Configuration Default The next screen is the Networking configuration menu By default Echo will attempt to automatically acquire an IP Address from the Dynamic Host Configuration Protocol DHCP on your network This means that your IP address will be automatically assigned every time you reboot the machine and restart your Echo virtual application If DHCP assigned your Echo an IP address properly the fourth option will read Change eth0 inet dhcp lt ip address gt lt subnet mask gt O
36. success message 4 Open the Terminal Settings tab on the left hand side The settings you just cloned should be listed in the inventory table now Terminal Management 37 Applying Settings to a Terminal 1 From the Terminals inventory table left click to select the terminal and then right click to bring up the Context Menu Select Terminal Settings gt Apply to Terminal From the Terminal Settings dropdown list in the Select Terminal Settings pane select the saved settings clone you want to apply Optionally if you would like to reboot the terminal after the settings have been applied then select the checkbox called Reboot after Applying If your new settings include network changes then you may want to consider enabling this checkbox Otherwise you may leave this box unchecked In the list of modules select which settings module you want to apply You can select as many options as there are in the dropdown menu and the selected modules will appear in a list below You must select at least one module even if it is the only one available Click the Submit button to apply these settings to your terminal You will receive a success message once they have been applied Apply Terminal Settings You are applying terminal settings to 00abbd3188c616108b56ed5c7233e085 Select Terminal Settings Terminal Settings iFX170 Settings Reboot after Applying Select Modules Select Modules 3
37. therwise the line will just show Change eth0 inet dhcp and you will need to assign a static IP address to the appliance Clicking the Change eth0 option will allow you to make changes to your Echo s IP configuration If no changes are necessary and no further configuration is required select No Changes and press lt Enter gt to continue Static IP Configuration If DHCP is not available on your LAN then you must manually set a static IP address for the Echo server 1 Select the option Change ethO0 from the Networking menu 2 On the next screen named Configuring eth0 select the Static option and press the OK button Virtual Appliance Installation amp Setup 13 Enter the IP address to use as Echo s static IP and press OK Enter the subnet mask and then press OK Enter the gateway IP address and press OK OAA OUO Confirm the new static settings Select Yes to apply the new settings or select No to discard these changes 7 After selecting Yes the network interface will restart and you will be presented Echo s Main Menu Editing DNS for Static IP Configuration When using a static address you must edit the Echo server s resolv conf file This file contains the IP address to your DNS server s as well as domain search paths ME Get Help aed Exit 1 From the main menu select Reconfigure Networks 2 Select DNS view edit resolv conf 3 Using the editor make sure your file contains at least the followin
38. to narrow down the profile application by in the available fields e Terminals Choosing Select Terminals as the Mode allows the Echo Admin to manually choose terminals in this box e Connections Assign cloned connections to this profile by selecting one or more entries in the list You may also choose to select none at all e Terminal Settings Assign cloned settings to this profile by selecting one or more entries in the list You may also choose to select none at all Terminal Management 39 e Certificates A Firefox certificate to bypass Certificate download warnings can be exported from your Mozilla Firefox settings and imported into a profile to bypass the warning In Firefox select Options gt Options gt Advanced gt Encryption View Certificates gt Authorities e Disk Image In the drop down menu if the Echo Administrator adds an image to the profile Echo will re image the terminal every time it boots if it doesn t already have the specific image listed here 3 Click the Submit button to create this profile You will receive a success message once it finished 4 You will see your new profile entry now listed in the Profiles inventory table Update Cancel Name and Details Name FX170 Profile Description Input Settings amp Connections Mode Select Terminals gt Terminals Select Terminals gt Terminal Settings 40 Terminal Management Applying a Profile Once you finish
39. u to explore your local machine to find an image to upload Highlight the image and select Open Cancel Name and Details Name 5 Click the Add button at the top of the Name and Details pane An Tcon Added message is displayed and the new icon is immediately displayed in the Icons inventory table How to Customize a Desktop Icon Uploading the image into Echo is the first step to customizing your desktop icons Now we have to add the icon to connections This can be done by selecting the Connections tab in the navigation bar To edit current connections follow this procedure 1 From the table of inventoried connections select the desired connection to select it 2 Inthe Name and Details pane there is a dropdown menu labeled Icon Click on this to view the list of available options 3 Choose the icon from the dropdown menu It has the same alias as the one given by the administrator during upload 30 Terminal Management 4 After selecting the custom image click Update above the pane to save your changes Update Cancel gt Name and Details Name Firefox Local Display Name Firefox Description 00abbd3188c616108b56ed5c7233 Protocol Firefox Icon 5 Inthe Connections table a new icon is displayed on the left side of the connection in the Icon column All of the custom icons applied to connections are listed in that column Terminal Management 31 Echo Cloning Overview The
40. xx vmx Click OK On the VMware Infrastructure Web Access page under the Inventory panel select echo x xx Depending on the amount of memory available on your host system you may need to adjust the allocated Memory from the default 512 MB toa lower value Power on your virtual machine VMware Server 1 0 x To set up the virtual machine on VMware Server versions 1 0 0 through 1 0 8 Select Open Existing Virtual Machine Select File gt Open and navigate to the echo x xx vmx The virtual machine default name is echo x xx This is added to your Inventory column Depending on the version of VMware Server to adjust the amount of memory given to your virtual appliance you may need to select the Virtual Appliance Installation amp Setup 9 Adjust the Allocated Memory or Edit virtual machine settings options 4 After selecting your Echo settings click Power On next to the green triangle VMware Player To start an Echo virtual machine on VMware Player 1 Launch VMware Player on your system and click Open a Virtual Machine 2 Select All Image Files from the dropdown menu 3 Open the ova file located in the Echo folder Select Import 4 Your virtual appliance will immediately begin booting 10 Virtual Appliance Installation amp Setup Echo Password and Time Zone Configurations 1 2 Turn on the Virtual Machine After the bootup process is complete the Setting Password window is displayed Enter a new pa
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