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Dell PP31L User's Manual

1. THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS 2 lt gt Do not use these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics see Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Pre Boot Self Assessment PSA Diag
2. using a random vibration spectrum that simulates user environment Maximum shock Measured with hard drive in operating status and a 2 ms half sine pulse for operating Also measured with hard drive in head parked position and a 2 ms halfsine Storage Storage Storage Operating Operating Operating pluse for storage 32 Storage Operating Specifications 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F 10 to 90 noncondensing 10 to 95 noncondensing 0 66 GRMS 1 3 GRMS 110G 160 G Environmental continued Altitude maximum Operating Storage Airborne contaminant level 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft G2 or lower as defined by ISA S71 04 1985 Specifications 33 34 Specifications Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer This service is free and can be customized for content format and frequency of notifications To enroll for the Dell Technical Update service go to support dell com technicalupdate Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics AN CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Diagnostics Available Depending on which Dell computer you have purchased the
3. 0 82 inches 209 9 mm 8 26 inches 0 48 kg 1 06 Ib 9 cell 0 33 kg 0 7 Ib 6 cell 11 1 VDC 6 9 cell 3 hours Battery continued Operating time Life span approximate Temperature range Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See Dell Technology Guide for more information on battery life 300 discharge charge cycles Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Coin cell battery CR 2032 AC Adapter Types 90W Input voltage 100 240 VAC Input current maximum 15A Input frequency 50 60 Hz Output current 4 62 A 90 W continuous Output power 90W Rated output voltage 19 5 VDC Dimensions 90 W Height Width Length Weight without AC power cord 90W Temperature range Operating Storage 16 mm 0 6 inches 70 mm 2 8 inches 147 mm 5 8 inches 0 345 kg 0 76 1b 0 to 40 C 32 to 104 F 40 to 70 C 40 to 158 F Specifications 31 AC Adapter continued Connector types DC connector AC connector 3 pin 7 4 mm plug 2 pin C7 Japan only 3 pin C5 Physical Height 30 mm 43 mm 1 18 inches 1 69 inches Width 392 mm 15 43 inches Depth 288 15 mm 11 34 inches Weight with 6 cell battery 3 55 kg 7 82 Ibs Environmental Temperature range Relative humidity maximum Maximum vibration
4. Diagnostics and Dell 32 Bit Diagnostics on page 35 for procedures on how to run Dell Diagnostics Fill out the Diagnostics Checklist on page 57 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 54 for a more extensive list of Dell Support online If the preceding steps have not resolved the problem see Contacting Dell on page 58 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel For instructions on using the Dell Support see Technical Support and Customer Service on page 54 Z4 NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Getting Help 53 Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 56 and then see the contact information for
5. Information Upgrades amp Accessories NOTE The Dell Support Center features available in your computer depends on the configuration Dell QuickSet Help Information on network activity the hotkeys and other items controlled by Dell QuickSet To view Dell QuickSet Help right click the Dell QuickSet icon in the Windows notification area 8 Finding Information About Your Computer Front and Right View About Your Computer oOo N OF U 15 17 19 21 camera indicator optional display num lock light power button AC adapter connector optical drive headphone connectors 2 consumer IR touch pad buttons keyboard dual digital array microphones optional camera optional media control buttons device status lights battery status light USB connectors 2 microphone connector fingerprint reader optional integrated single analog microphone touch pad caps lock light CAMERA INDICATOR OPTIONAL Indicates that the camera is turned on Based on configuration selections you made while ordering your computer may not include a camera CAMERA OPTIONAL Built in camera for video capture conferencing and chat Based on configuration selections you made while ordering your computer may not include a camera DISPLAY For more information about your display see Dell Technology Guide MEDIA CONTROL BUTTONS Control CD DVD and Media Player playback 10 La
6. The touch pad or external mouse may be faulty For an external mouse check the cable connection If the problem persists contact Dell see Contacting Dell on page 58 BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 58 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer see Drive Problems on page 40 DATA ERROR The hard drive cannot read the data see Drive Problems on page 40 DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see Service Manual for instructions to replace memory modules Disk C FAILED INITIALIZATION The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics see Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 DRIVE NOT READY The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay Troubleshooting 41 EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell
7. a DVD 46 Troubleshooting A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Program compatibility is a mode in Windows that lets you run programs written for earlier versions of Windows For more information search for the keyword program compatibility wizard in Windows Help and Support A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off then restart your computer Memory Problems Fill out the Diagnostics Checklist on page 57 as you complete these checks AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Gu de IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem e See the software documentation for minimum memory requirements If necessary install additional memory Rescat the memory modules to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Rescat the memory modules to ensure that your computer i
8. available in this menu Fingerprint Enrollment Wizard To enroll your fingerprint Fingerprint Logon Manager To add remove or modify properties related to Fingerprint Logons Import and Export Wizard To export fingerprint information into a file for the further import on another computer or for the use as a user level backup This functionality allows avoiding the need to re enter the data when upgrading your computer or while adding a fingerprint reader to a second computer However you need to enroll your fingerprints on the computer that you are exporting the DigitalPersona Personal data to About Your Computer 13 Properties To configure DigitalPersona Personal Settings and product behavior For more information see DigitalPersona Online Help gt Using DigitalPersona Personal Features gt General Settings Check for Updates To deliver and install software updates and also for updating options You must have an Internet connection to use this feature You can either check for updates manually or automatically Help HTML based help CONSUMER IR An infrared sensor on the front of the computer that allows certain software applications to be controlled by the Dell Travel Remote INTEGRATED SINGLE ANALOG MICROPHONE Built in microphone for conferencing and chat This microphone is not available if you have ordered the camera Instead your computer will have the dual digital array microphones see dual di
9. many older devices may not have drivers or applications for Windows Vista Check with your hardware manufacturer for further information on their device To start the Hardware Troubleshooter 1 Click Start OA Help and Support 2 In the Find an answer section click Troubleshooting OR Type hardware troubleshooter in the search field then press lt Enter gt 3 In the search results select the option that best describes the problem and follow the troubleshooting steps Z NOTE If you do not find the answer in the items categorized in Troubleshooting you can get Online Help by typing in your question in the Search Help field atthe top of the window Restoring Your Operating System You can restore your operating system in the following ways Windows Vista has the Backup and Restore Center that can create backups of important files on your computer or backup the entire computer You may then restore your operating system or files if needed Troubleshooting 49 e Microsoft Windows Vista System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files For instructions sce Using Windows Vista System Restore on page 50 e Ifyou received an Operating System media with your computer you can use it to restore your operating system However using the Operating System media also deletes all dat
10. sec Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program then immediately exit the program If the message reappears contact Dell see Contacting Dell on page 58 TIME OF DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell see Contacting Dell on page 58 TIME OF DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time options TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics sec Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 Troubleshooting 45 UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics sec Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 X 1S NOT ACCESSIBLE THE
11. the outside of the box For the telephone number to call for your region see Contacting Dell on page 58 Include a copy of the invoice and a letter describing the reason for the retum 3 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 57 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 4 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back or bottom of your computer Remember to fill out the Diagnostics Checklist sce Diagnostics Checklist on page 57 If possible turn on your computer before you call Del
12. DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet otherwise activate hibernate mode or shut down the computer Lockups and Software Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The computer does not start CHECK THE AC ADAPTER Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off then restart your computer A program stops responding or crashes repeatedly END THE PROGRAM 1 Press lt Crtl gt lt Shift gt lt Esc gt simultaneously 2 Click the Applications tab and select the program that is no longer responding 3 Click End Task NOTE The chkdsk program may run when you restart the computer Follow the instructions on the screen CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program Software usually includes installation instructions in its documentation or on
13. Dell Studio 1735 Quick Reference Guide Model PP31L www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo DellConnect Wi Fi Catcher YOURS IS HERE and MediaDirect are trademarks of Dell Inc Intel Celeron and Pentium are registered trademarks and Coreis atrademark of Intel Corporation in the U S and other countries Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc di
14. Diagnostics from the boot menu and then press lt Enter gt K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE Before attempting option B the computer must be turned off b Press and hold the lt Fn gt key while powering the computer on Follow the prompts on the screen select Diagnostics to start the PSA suite of tests The computer then runs the Pre boot Self Assessment a series of initial tests of your system board keyboard hard drive and display e During the assessment provide inputs when prompted e Ifa failure is detected the computer stops and beeps To stop the assessment and restart the computer press lt n gt to continue to the next test press lt y gt to retest the component that failed press lt r gt e If failures are detected during the Pre boot System Assessment write down the error code s and contact Dell If the Pre boot System Assessment completes successfully and your system has 32 Bit Diagnostics you receive the message Booting Dell Diagnostics Utility Partition Press any key to continue Press any key to start the Dell 32 Bit Diagnostics Troubleshooting Starting the Dell 32 Bit Diagnostics From the Drivers and Utilities Media NOTE Depending on which Dell computer you have purchased there may not be 10 an additional extended Dell 32 Bit Di
15. NNECTOR Connects devices supporting IEEE 1394 high speed transfer rates such as some digital video cameras 8 IN 1 MEDIA CARD READER Provides a fast and convenient way to view and share digital photos music and videos stored on a media memory card The computer ships with a plastic blank installed in the slot The 8 in 1 media card reader reads the following digital media memory cards Secure Digital SD memory card Secure Digital Input Output SDIO card e MultiMediaCard MMC e Memory Stick e Memory Stick PRO e xD Picture Card Hi Speed SD e Hi Density SD EXPRESSCARD SLOT Supports one ExpressCard The computer ships with a plastic blank installed in the slot 18 About Your Computer Bottom View 5 1 battery 2 battery release latch 3 battery charge health gauge 4 battery charge health gauge button 5 base cover BATTERY When a battery is installed you can use the computer without connecting the computer to an electrical outlet BATTERY RELEASE LATCH Releases the battery BATTERY CHARGE HEALTH GAUGE BUTTON Press this button to get information on the battery charge and battery health About Your Computer 19 BATTERY CHARGE HEALTH GAUGE Provides information on the battery charge and battery health Press once to determine the battery charge Each of the 4 lights represents approximately 20 of the total battery charge If no lights appear then there is no charge in the batter
16. a aan Obtaining Assistance Technical Support and Customer Service DellConnect Li Online Services AutoTech Service o Automated Order Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell A CAPPetndi 0 59 FCC Notice U S Only iena beta ce at e Eu 59 FCG Class Bs ia ED 59 Macrovision Product Notice 60 o A A A 61 Contents Contents Finding Information NOTE Some features may be optional and may not ship with your computer Some features may not be available in certain countries Y NOTE Additional information may ship with your computer Document Media Label Contents Service Tag and Express Service Code You can find this at the bottom of your e Use the Service Tag to identify your computer when you use support dell com or contact support computer Enter the Express Service Code to direct your call when contacting support Model Number Your computer s model number You can find this at the bottom of your computer next to the service tag Microsoft Windows License Label You can find this in your computer s battery bay Your operating system product key NOTE This label is available only for systems with Microsoft operating sy
17. a on the hard drive Use the media only if System Restore did not resolve your operating system problem Using Windows Vista System Restore The Windows Vista operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access the Windows Help and Support Center click Start Help and Support NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Z NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point You can automatically and manually create a restore point from the Windows Vista Back Up and Restore Center There are two ways to get to the Windows Vista Backup and Restore Center 1 Click Start A Welcome Center In the Get started with Windows section click Show all 14 items gt Back Up and Restore Center 2 Click Start Programs gt Maintenance gt Back Up and Restore Center Under Tasks click Create a restore point or change settings For more information 1 Click Start Help and Support 2 Type System Restore in the search field and press lt E
18. agnostics available on the Drivers and Utilities media referenced in this section Insert your Drivers and Utilities media Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately NOTICE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals until the boot device menu appears At the boot device menu use the up and down arrow keys to highlight CD DVD CD RW and then press lt Enter gt NOTE The Quickboot feature changes the boot sequence for the current boot only Upon restart the computer boots according to the boot sequence specified in system setup Select the Boot from CD ROM option from the menu that appears and then press lt Enter gt Type 1 to start the Drivers and Utilities menu and then press lt Enter gt Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer At the Dell Diagnostics Main Menu select the test you want to run Z NOTE Write down the error codes and problem descriptions exactly as they appear and follow the instructions on the screen After all tests have completed close the test window to return to the Dell Diagnostics Main Menu Remove your Drivers and Utilities media and close the Main Menu window to exit Diagnostics Restart the c
19. ard 54 54 mm 1 5 V and 3 3 V ExpressCard connector size 26 pins 8 in 1 Memory Card Reader 8 in 1 memory card controller Ricoh R5C833 8 in 1 memory card connector Cards supported 8 in 1 combo card connector Secure Digital SD Secure Digital Input Output SDIO e MultiMediaCard MMC e Memory Stick e Memory Stick PRO e xD Picture Card e Hi Capacity SD e Hi Density SD Memory Memory module connector Memory module capacities Memory type Minimum memory configuration Maximum memory configuration two user accessible SODIMM connectors 512 MB 1 GB and 2 GB 667 MHz SODIMM DDR2 1 GB 4 GB NOTE In order to take advantage of the dual channel bandwidth capability both memory slots must be populated and must match in size NOTE The available memory displayed does not reflectthe complete maximum memory installed because some memory is reserved for system files 26 Specifications Ports and Connectors Audio IEEE 1394a Consumer IR microphone in connector two stereo headphones speakers connector 4 pin mini non powered connector sensor compatible with Philips RC6 receive only Mini Card two Type IIA Mini Card slots one half size Mini Card slot HDMI connector 19 pin Network adapter RJ 45 port USB five 4 pin USB 2 0 compliant connector Video 15 hole connector Communications Modem Type External V 92 56K USB Modem Controller Hardware Modem Interface Universa
20. e cable itself and pull firmly but gently to help prevent damage to the cable K NOTE Connect the power cord to the adapter firmly and ensure that the light on the adapter is on when you turn on power 12 About Your Computer USB CONNECTOR Connects USB devices such as a mouse keyboard or j ell printer OPTICAL DRIVE For more information about the optical drive see Dell Technology Guide NOTE The optical drive supports standard circular 12 cm discs Irregularly shaped discs or discs are not supported AUDIO CONNECTORS Attach headphones to the 1 connector Attach a microphone to the connector FINGERPRINT READER OPTIONAL Helps to keep your Dell computer secure When you slide your finger over the reader it uses your unique fingerprint to authenticate your user identity The controlling security management software DigitalPersona Personal displays a fingerprint reader icon in the system tray that shows whether the reader is ready for use and provides convenient access to a few major components and features on its menu When the reader is ready to scan fingerprints the reader icon appears normally Otherwise a red X displays over the reader icon The icon also flashes in red color when a fingerprint scan is being processed For more information on how to activate and use DigitalPersona Personal click Start Programs DigitalPersona Personal The following sub items are
21. e designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Rcorientthe receiving antenna e Relocate the system with respect to the receiver e Move the system away from the receiver e Plug the system into a different outlet so that the system and the receiver are on different branch circuits If necessary consult a representative of Dell Inc or an experienced radio television technician for additional suggestions Appendix 59 The following information is provided on the device or devices covered in this document in compliance with the FCC regulations Product name Dell Studio 1735 Model number PP31L Company name Dell Inc Worldwide Regulatory Compliance amp Environmental Affairs One Dell Way Round Rock TX 78682 USA 512 338 4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovisi
22. ell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you 58 Getting Help Appendix FCC Notice U S Only FCC Class B This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation NOTICE The FCC regulations provide that changes or modifications not expressly approved by Dell Inc could void your authority to operate this equipment These limits ar
23. en A NOTE You must press the lt F8 gt key before the Windows logo appears on the screen If you press lt F8 gt after the Windows logo appears on the screen the Advanced Boot Options menu will not appear on the screen If you do not see the Advanced Boot Options menu restart the computer and then repeat this step until you see the menu on the screen Press lt Down Arrow gt to select Repair Your Computer on the Advanced Boot Options menu and then press lt Enter gt Specify the language settings that you want and then click Next Log in as a user who has administrative credentials and then click OK Click Dell Factory Image Restore In the Dell Factory Image Restore window click Next Select the Yes reformat hard drive and restore system software to factory condition checkbox Click Next The computer is restored to the default factory configuration When the restore operation is completed click Finish to restart the computer Troubleshooting Getting Help Obtaining Assistance AN CAUTION If you need to remove the computer cover first disconnect the computer power and modem cables from all electrical outlets If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 2 K See Troubleshooting on page 35 for information and procedures that pertain to the problem your computer is experiencing See Pre Boot Self Assessment PSA
24. gital array microphones optional on page 14 next to the camera TOUCH PAD BUTTONS Use these buttons much like the buttons on a mouse when you use the touch pad to move the cursor on the display TOUCH PAD Provides the functionality of a mouse KEYBOARD Backlit keyboard is an optional feature If you have purchased the backlit keyboard you can change the settings through Dell QuickSet For more information about the keyboard see Dell Technology Guide CAPS LOCK LIGHT Turns on when the uppercase letter Caps Lock function is enabled DUAL DIGITAL ARRAY MICROPHONES OPTIONAL Higher quality built in microphones for conferencing and chat These microphones filter noise and provide better sound quality Z NOTE Digital array microphones are optional and may not be present in your computer unless you have ordered for the optional camera Instead your computer has an integrated single analog microphone 14 About Your Computer Back and Left View 2 oOo N ow 13 battery Wi Fi Catcher Network Locator Wireless On Off switch HDMI connector network connector RJ 45 IEEE 1394 connector ExpressCard slot o o A N 10 12 345 6 7 8 9 1011 1213 air vent security cable slot VGA connector USB connectors 2 USB connector 8 in 1 media card reader About Your Computer 15 BATTERY When a battery is installed you can use the computer without connecting the computer to a
25. iagnostics sce Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics sce Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics sce Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Troubleshooting 43 MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the operating
26. ick on the 5 icon in the taskbar to run the application The home page provides links to access e Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows Vista e Alerts technical support alerts relevant to your computer e Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PCCheckUp e About Your System System Documentation Warranty Information System Information Upgrades amp Accessories The top of the Dell Support Center home page displays your computer s model number along with its service tag and express service code Troubleshooting 39 For more information on Dell Support Center see the Dell Technology Guide It is available in Windows Help and Support Start gt Help and Support and at Dell Support Website Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product nformation Guide Fill out the Diagnostics Checklist on page 57 as you complete these checks ENSURE THAT Microsort Winpows RECOGNIZES THE DRIVE e Click Start A Computer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another CD DVD or BD to eliminate the possibi
27. l Serial Bus USB Network adapter 10 100 1000 Ethernet LAN on system board Wireless internal WLAN WWAN UWB optional Mini Cards Bluetooth wireless technology Video Discrete Video type integrated on system board Video controller Video memory ATI Mobility Radeon HD 3650 GDDR2 256 MB Specifications 21 Video continued UMA Video type Video controller Video memory integrated on system board Mobile Intel GMA X3100 up to 358 MB of shared memory LCD interface Low Voltage Differential Signaling LVDS TV support HDMI 1 2 Audio Audio type Audio controller Stereo conversion Interfaces Internal External Speaker Internal speaker amplifier Volume controls 5 1 channel High Definition Audio IDT 92HD73C 24 bit analog to digital and digital to analog Intel High Definition Audio microphone in line in surround line out connector two stereo headphones speakers connector two 4 ohm speakers 2 Watts per channel into 4 ohms program menus and media control buttons Display Type TrueLife Dimensions Height Width Diagonal 28 Specifications 17 0 inch WXGA TrueLife 17 0 inch WLED WXGA TrueLife 17 0 inch CCFL WUXGA TrueLife 229 5 mm 9 04 inches 367 2 mm 14 46 inches 433 02 mm 17 05 inches Display continued Native resolutions WXGA TrueLife WLED WXGA TrueLife CCFL WUXGA TrueLife Refresh rate Operating angle Luminance WXGA TrueLife WLED WXGA Tr
28. l for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available A CAUTION Before working inside your computer follow the safety instructions in the safety information that shipped with your computer 56 Getting Help Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Getting Help 57 Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill Contacting Delltechsheet or D
29. lity that the original media is defective e Insert a bootable media and restart the computer CLEAN THE DRIVE OR DISK See Dell Technology Guide CHECK THE CABLE CONNECTIONS CHECK FOR HARDWARE INCOMPATIBILITIES Sce Dell Technology Guide for instructions on troubleshooting software and hardware problems RUN THE DELL DIAGNOSTICS See Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 Hard drive problems ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on RUN CHECK Disk 1 Click Start A Computer 2 Right click Local Disk C 40 Troubleshooting 3 Click Properties gt Tools gt Check Now NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 4 Click to check Scan for and attempt recovery of bad sectors and then click Start Error Messages Fill out the Diagnostics Checklist on page 57 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appeared AUXILIARY DEVICE FAILURE
30. n electrical outlet Y NOTE Connecting the computer to an electrical outlet through the AC adapter will present the brightest picture as well as charge the battery AIR VENT The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or Cause a fire DELL WI FI CATCHER NETWORK LOCATOR Press this button for a few seconds to scan specifically for wireless networks in your vicinity The Wi Fi Catcher Network Locator has a light that operates as follows Flashing white Searching for networks Solid white for 10 seconds and then turns off Network found Off flashing white turns off after 10 blinks No signal found The Wi Fi Catcher Network Locator is enabled and configured for use when your computer is shipped to you For more information on the Wi Fi Catcher Network Locator and to enable the feature through Dell QuickSet right click the QuickSet icon in the notification area and then select Help SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the com
31. nostics and Dell 32 Bit Diagnostics on page 35 HARD DISK DRIVE FAILURE The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 42 Troubleshooting HARD DISK DRIVE READ FAILURE The hard drive may be defective Shut down the computer remove the hard drive and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics sce Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 INSERT BOOTABLE MEDIA The operating system is trying to boot to nonbootable media such as a CD Insert bootable media INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell D
32. nter gt 50 Troubleshooting Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and 10 close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Click Start Control Panel System and Maintenance gt Back Up and Restore Center In the Tasks list click Repair Windows using System Restore Click Continue in the User Account Control UAC dialog box asking for permission to run the application Click Next in the System Restore window to view the most recent restore points in chronological order Select the Show restore points older than 5 days checkbox to view the complete list of restore points Select a restore point Try to restore from the most recent restore point If this fails to correct the problem try the next oldest restore point until the issue is resolved Any software installed after the selected restore point will need to be reinstalled Click Next gt Finish When prompted click Yes After System Restore finishes collecting data the computer restarts After the computer restarts click OK To change the restore point you can cither repeat the steps using a different restore point or
33. o the bottom of the computer 2 Tighten the captive screws on the base cover 3 Replace the battery see Removing and Replacing the Battery on page 20 About Your Computer 23 24 About Your Computer Specifications NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start O click Help and Support and then select the option to view information about your computer Processor Processor type L1 cache L2 cache External bus frequency Front Side Bus Intel Intel Celeron e Intel Core 2 Duo Intel Pentium Dual Core 128 KB Intel 64 KB per core 1 MB Intel Celeron Intel Pentium Dual Core 2 MB or 3 MB or 6 MB Intel Core2 Duo 533 MHz Intel Celeron Intel Pentium Dual Core 800 667 MHz Intel Core2 Duo System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus PCI Express used for video controllers Mobile Intel Express GM PM 965 64 bits dual channel 2 64 bit buses 32 bits 2 MB PCI E X16 32 bits Specifications 25 ExpressCard NOTE The ExpressCard slot is designed only for ExpressCards lt does NOT support PC Cards NOTE PCMCIA may not be available in some regions ExpressCard controller ExpressCard connector Cards supported Intel ICH8M one ExpressCard slot 54 mm ExpressCard 34 34 mm ExpressC
34. omputer Troubleshooting 37 Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Y NOTE It is recommended that you select Test Systemto run a complete test on your computer Option Function Test Memory Run the stand alone memory test Test System Run System Diagnostics Exit Exit Diagnostics After you have selected the Test System option from the main menu the following menu appears Z NOTE It is recommended that you select Extended Test from the menu below to run a more thorough check of the devices in the computer Option Function Express Test Performs a quick test of system devices The test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of system devices The test typically takes an hour or more and periodically requires your input to answer specific questions Custom Test Tests a specific device in the system and can be used to customize the tests you want to run Symptom Tree Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having For any problem encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem descrip
35. omputer or to exit a power management mode NOTICE If the computer stops responding press and hold the power button until the computer turns off completely may take several seconds NOTICE a avoid losing data turn off your computer by performing a Microsoft Windows operating system shutdown rather than by pressing the power button About Your Computer 11 BATTERY STATUS LIGHT Turns on steadily or blinks to indicate battery charge status If the computer is connected to an electrical outlet the light operates as follows Solid white The battery is charging Off The battery is adequately charged If the computer is running on a battery the light operates as follows Off The battery is adequately charged or the battery is not charging Solid amber The battery charge is low Flashing amber The battery charge is critically low AC ADAPTER CONNECTOR Attaches an AC adapter to the computer The AC adapter converts AC power to the DC power required by the computer You can connect the AC adapter with your computer turned on or off A CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not th
36. on Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 60 Appendix Index B Back and Left View 15 base cover description 20 battery removing 20 Bluetooth wireless technology card device status light 11 c Check Disk 40 computer crashes 46 47 restore to previous operating state 50 51 specifications 25 stops responding 46 Dell Diagnostics about 35 starting from the Drivers and Utilities media 37 starting from your hard drive 36 DellConnect 54 device latch release description 16 19 device status lights description 11 diagnostics Dell 35 display description 10 Drivers and Utilities Media Dell Diagnostics 35 drives problems 40 E error messages 41 ExpressCard slot description 18 F Front and Right View 9 Index 61 hard drive problems 40 hardware Dell Diagnostics 35 Hardware Troubleshooter 49 IEEE 1394 connector description 18 media control buttons description 10 14 memory card reader 18 messages error 41 network connector description 18 0 operating system reinstalling Windows Vista 50 52 62 Index P power problems 48 power button description 11 power light conditions 48 problems blue screen 47 computer crashes 46 47 computer does not start up 46 computer sto
37. on page 35 NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Reinstall the hard drive If the problem persists contact Dell see Contacting Dell on page 58 OPTIONAL ROM BAD CHECKSUM The optional ROM has failed Contact Dell see Contacting Dell on page 58 44 Troubleshooting A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Remove and then reinstall the program 1 Click Start Control Panel 2 Under Programs click Uninstall a Program 3 Select the program you want to remove 4 Click Uninstall and follow the prompts on the screen 5 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start Help and Support If a large number of sectors are defective back up the data if possible and then reformat the hard drive SEEK ERROR The operating system cannot find a specific track on the hard drive SHUTDOWN FAILURE A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics
38. own the computer disconnect the computer from the electrical outlet and then let the battery and computer cool to room temperature If the battery status light rapidly flashes amber the battery may be defective Contact Dell see Contacting Dell on page 58 CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0 C 32 F the computer will not start TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and extension cables to verify that the computer turns on 48 Troubleshooting ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIES Sec Dell Technology Guide for power management settings RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reinstall the memory modules Troubleshooting Software and Hardware Problems in the Windows Vista Operating System If a device is either not detected during the operating system setup or is detected but incorrectly configured use Windows Vista Help and Support to resolve the incompatibility Windows Vista is a new operating system so
39. ps responding 46 Dell Diagnostics 35 drives 40 error messages 1 hard drive 40 lockups 46 power 48 power light conditions 48 program crashes repeatedly 46 program stops responding 46 programs and Windows compatibility 47 restore computer to previous operating state 50 51 restore operating system to previous state 49 software 46 47 reinstalling Windows Vista 50 52 S security cable slot description 16 software problems 47 software and hardware incompatibilities 49 specifications 25 System Restore 49 51 T touch pad buttons description 14 troubleshooting Dell Diagnostics 35 Hardware Troubleshooter 49 restore computer to previous operating state 49 51 WwW Windows Vista Program Compatibility wizard 47 reinstalling 50 52 System Restore 49 51 wizards Program Compatibility wizard 47 Index 63 64 Index
40. puter WIRELESS ON OFF SWITCH Use this switch to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology The wireless switch on your Dell computer uses the Dell Wi Fi Catcher Network Locator see DELL Wi Fi Catcher Network Locator on page 16 to scan for wireless networks in your vicinity The wireless switch is enabled and configured for use when your computer is shipped to you You can change the settings through Dell QuickSet or the BIOS system setup program 16 About Your Computer 1 Wi Fi Catcher Network Locator 2 off Disables wireless devices 3 on Enables wireless devices VGA CONNECTOR Connects video devices such as a monitor HDMI CONNECTOR HDMI High Definition Multimedia Interface connector carries an uncompressed all digital signal to produce hi definition video and audio USB CONNECTORS A e Connect USB devices such as a mouse keyboard or printer About Your Computer 17 NETWORK CONNECTOR RJ 45 NOTICE The network connector is slightly larger than the modem connector To avoid damaging the computer do not plug a telephone line into the network connector Connects the computer to a network The two lights next to the connector indicate status and activity for wired network y connections For information on using the network adapter see the device user s guide supplied with your computer IEEE 1394 CO
41. r Computer 1 battery 2 battery release latch 3 SIM card slot indicator To replace the battery slide the battery into the bay until it clicks into place Removing and Replacing the Base Cover AN CAUTION Before working inside your computer follow the safety instructions in the safety information that shipped with your computer A CAUTION Before performing this procedures turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and the computer and remove any other external cables from the computer NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer About Your Computer 21 1 base cover 2 basecovertab To remove the base cover 1 Ensure that the computer is turned off 2 Remove the battery see Removing and Replacing the Battery on page 20 3 Loosen the captive screws on the base cover and lift the cover off the computer as shown above 22 About Your Computer For instructions on removal and replacement of parts see the Service Manual at support dell com AN CAUTION Do not touch the Processor Thermal Cooling Assembly or any other part inside the base cover before referring to the instructions in the Service Manual To replace the base cover 1 Alignthetabson the base cover t
42. re may be additional extended Dell 32 Bit Diagnostics available on the hard drive in a Utility Partition that provides additional troubleshooting When to Use PSA Diagnostics and Dell 32 Bit Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 46 and run PSA Diagnostics and Dell 32 Bit Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin Z NOTE PSA and Dell 32 Bit Diagnostics operate only on Dell computers Enter system setup review your computer s configuration information and ensure that the device you want to test displays in system setup and is active for more information on system setup see Dell Technology Guide Start the Dell 32 Bit Diagnostics from your hard drive or from your Drivers and Utilities media Troubleshooting 35 Starting PSA Diagnostics From Your Computer K K 4 36 NOTE If your computer does not display a screen image contact Dell see Contacting Dell on page 58 NOTE Troubleshooting using Dell 32 Bit Diagnostics through the Utility Partition referenced in this section may or may not be available in your computer Ensure that the computer is connected to an electrical outlet Turn on or restart your computer Start PSA Diagnostics in one of the following two ways a When the DELL logo appears press lt F12 gt immediately Select
43. s successfully communicating with the memory Ensure that you are following the memory installation guidelines Run the Dell Diagnostics see Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 Troubleshooting 47 Power Problems Fill out the Diagnostics Checklist on page 57 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in Sleep state press the power button to exit Sleep state If the light is off press the power button to turn on the computer CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to connect the computer to an electrical outlet 3 Turn on the computer NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer CHECK THE BATTERY STATUS LIGHT If the battery status light flashes amber or is a steady amber the battery charge is low or depleted Connect the computer to an electrical outlet If the battery status light flashes blue and amber the battery is too hot to charge Shut d
44. sclaims any proprietary interest in trademarks and trade names other than its own Model PP31L March 2008 P N NU140 Rev A00 Contents Finding Information 7 1 About Your Computer 9 Front and Right View 9 Back and Left View 15 BottomVieW 19 Removing and Replacing the Battery 20 Removing and Replacing the Base Cover 21 2 SPECIMCALIONS 2 es al sunt oa 25 3 Troubleshooting 35 Dell Technical Update Service 35 Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics 35 Dell Support Center 39 Drive Problems 40 Hard drive problems 40 Error Messages 4 Contents Lockups and Software Problems The computer does notstart The computer stopsresponding A program stops responding or crashes repeatedly tion ba ba eee OA ES A program is designed for an earlier Microsoft Windows operating system A solid blue screen appears Memory Problems PowerProblemS Troubleshooting Software and Hardware Problems in the Windows Vista Operating System Restoring Your Operating System Using Windows Vista System Restore 4 Getting Help naaa naaa aaa aa
45. stem Drivers and Utilities Media e A diagnostic program for your computer e Drivers for your computer e Device documentation e Notebook System Software NSS Readme files may be included on your Drivers and Utilities media to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users NOTE Drivers and documentation updates can be found at support dell com Setup Diagram How to setup your computer Service Manual Available at Dell Support Website support dell com e How to remove and replace parts e How to troubleshoot and solve problems Finding Information 7 Document Media Label Contents Dell Technology Guide Available in Windows Help and Support Start gt Help and Support and at Dell Support Website support dell com e About your operating system e Using and maintaining peripherals e Understanding technologies such as Internet E mail and so on Dell Support Center Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows Vista e Alerts technical support alerts relevant to your computer e Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PC CheckUp e About Your System System Documentation Warranty Information System
46. system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation MEMORY DATA LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them No BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device No BOOT SECTOR ON HARD DRIVE The operating system may be corrupted Contact Dell see Contacting Dell on page 58 No TIMER TICK INTERRUPT A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics sec Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics
47. tion exactly as it appears and follow the instructions on the screen If you cannot resolve the problem contact Dell see Contacting Dell on page 58 NOTE The Service Tag for your computer is located at the top of each test screen When contacting Dell support have your Service Tag ready 38 Troubleshooting The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings Dell Support Center The Dell Support Center helps you find the service support and system specific information you need For more information about Dell Support Center and available support tools click the Services tab at support dell com Cl
48. ueLife CCFL WUXGA TrueLife Viewing angles Horizontal Vertical Pixel pitch 1440 x 3 RGB x 900 at 262 K colors 1440 x 3 RGB x 900 at 262 K colors 1920 x 3 RGB x 1200 at 262 K colors 60 Hz 0 closed to 140 220 cd m 300 cd m 260 cd m 40 WXGA TrueLife 55 WLED WXGA TrueLife 60 CCFL WUXGA TrueLife 15 30 WXGA TrueLife 45 WLED WXGA TrueLife 40 50 CCFL WUXGA TrueLife WXGA TrueLife 0 2550 mm WLED WXGA TrueLife 0 2550 mm CCFL WUXGA TrueLife 0 19125 mm Controls brightness can be controlled through keyboard shortcuts see Dell Technology Guide for more information Media Drive Dual Layer DVD RW Drive Interface Roxio Creator DE Dell MediaDirect Specifications 29 Keyboard Number of keys Layout 101 U S and Canada 102 Europe 105 Japan 104 Brazil OWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode Size Width Height 240 cpi 71 7 mm 2 8 in sensor active area 34 0 mm 1 3 in rectangle Camera optional Pixel Video Resolution Diagonal Viewing Angle 2 0 mega pixel 320x240 1600x1200 640x480 at 30fps 66 Dimensions Depth Height Width Weight Voltage Charge time approximate Computer off 30 Specifications 9 cell smart lithium ion 6 cell smart lithium ion 67 6 mm 2 66 inches 9 cell 47 5 mm 1 87 inches 6 cell 20 88 mm
49. unch Dell MediaDirect 144 Play the previous track E Stop gt Il Play or pause ppl Play the next track About Your Computer 4 Mute the sound Turn the volume down Turn the volume up Eject the disc NUM LOCK LIGHT Turns on when the numeric keypad Num Lock function is enabled DEVICE STATUS LIGHTS dx The lights located above the keyboard indicate the following WiFi status light Turns on when wireless networking is enabled To enable or disable wireless networking use the wireless switch see wireless On Off switch on page 16 Bluetooth status light Turns on when a card with Bluetooth wireless technology is enabled NOTE The card with Bluetooth wireless technology is an optional feature The light turns on only if you ordered the card with your computer For more information see the documentation that came with your card To turn off only the Bluetooth wireless technology functionality right click the icon in the notification area and then click Disable Bluetooth Radio To quickly enable or disable all wireless devices use the wireless switch see wireless On Off switch on page 16 Hard drive activity light Turns on when the computer reads or writes data Flashing white indicates hard drive activity NOTICE To avoid loss of data never turn off the computer while the 6 light is flashing POWER BUTTON Press the power button to turn on the c
50. y Press and hold for 3 seconds to determine the battery health condition If no lights appear the battery is in good health Each light represents incremental degradation For more information see Dell Technology Guide BASE COVER Compartment that contains the processor hard drive memory modules WLAN WWAN and Ultra Wideband UWB cards Removing and Replacing the Battery A CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use batteries from other computers with your computer A CAUTION Before performing this procedure turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and the computer and remove any other external cables from the computer NOTICE You must remove all external cables from the computer to avoid possible connector damage NOTICE If you choose to replace the battery with the computer in Sleep state you have up to 1 minute to complete the battery replacement before the computer shuts down and loses any unsaved data To remove the battery 1 Ensure that the computer is turned off 2 Turn the computer over 3 Slide the battery release latch towards the side of the computer until it is engaged 4 Slide the battery out of the bay 20 About You
51. y asked by Dell customers about their portable and desktop computers When you call Auto Tech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 58 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call for your region see Contacting Dell on page 58 Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 58 Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see the Contacting Dell on page 58 Getting Help 55 Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on
52. you can undo the restoration If you encounter any error messages during the restore process follow the prompts on the screen to correct the error Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Troubleshooting 51 1 2 3 Click Start Help and Support Type System Restore in the search field and press lt Enter gt Click Undo my last restoration and then click Next Restoring the Computer to the Default Factory Configuration The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first ordered it from Dell This option appears on Dell computers that were originally pre installed with Windows Vista and does not include computers purchased through the Express Upgrade promotion or computers that were upgraded to Windows Vista from another version of Windows NOTICE When you restore the computer to the default factory configuration all 52 ono oe A 10 data on the C drive is deleted Before performing this procedure back up personal files If you do not back up personal files the data is lost Restart the computer To do this click Start a Restart As the computer restarts press lt F8 gt until the Advanced Boot Options menu appears on the scre
53. your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision You can access DellConnect from the Dell Support Center see Dell Support Center on page 39 Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only 54 Getting Help e Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only e Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password AutoTech Service Dell s automated support service AutoTech provides recorded answers to the questions most frequentl

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