Dell PowerEdge C8000 Hardware Owner's Manual
Contents
1. 2 Crgaiza_ Civic Storage Sled Dual HBA Compute Sled 18 About Your System e Expansion mode non zoning In expansion mode the storage sled SAS expander board supports 24 x 2 5 SSD hard drives from a dual cable connection The figure below shows a dual path connection from a single RAID compute sled connected to the storage sled s external mini SAS Al and A2 connectors In this mode the hard drives in the storage sled are cascaded for extended storage capacity Figure 1 12 Expansion Mode Non Zoning J oo oo aaa Ce Storage Sled Single RAID Compute Sled About Your System 19 e Expansion mode four zones In expansion mode with four zones configuration the storage sled SAS expander board supports 24 x 2 5 SSD hard drives from a single cable connection The SAS connections are grouped into four zones Al Zone 0 A2 Zone 1 B1 Zone 2 B2 Zone 3 and each zone allows the host compute sled to access a group of hard drives in the storage sled The figure below shows four single RAID compute sleds connec2. ooe A 8 A B A 6 HDD3 12 222 ypp7 12 ypp11 12 Group A Group A Group A Ato Ata 4 6 HDD1 12 ypp5 12 e ypp9 12 Group A Group A Group A Figure 1 5 12 Drive Bay Hard Drive Indicators Right Side Hard Drive Cage 00e 448 HDDO 12 G roupA eee A HDD4 12 GroupA ooe A 6 HDD8 12 Group A ooe oee 200 A 6 HDD10 12 A 8 HDDG 12 A 6 HDD2 12 Group A GroupA Group A NOTE Group A in the illustrations indicate the grouping of the hard drives in the single port mode configuration The illustration above shows the location of the hard drive indicators in a single port mode About Your System 11 24 Drive Bay Hard Drive Indicators Figure 1 6 24 Drive Bay Hard Drive Indicators Left Side Hard Drive Cage H HDD3 24 i HDD10 24 4 4 4 Hoon 24 Coe e or i Group A i Hop14 24 S 24 Hons 24 poz 4 EA t Hs 24 Group BA Hop 12 1 GroupB fo a oor aa gt Erin A Se GroupA ais _ l Hoots 24 214 wpp19 24 GroupB aa OOR Lt K NOTE Group A and Group B in the illustrations indicate the grouping of the hard drives in an expansion mode zoning or non zoning configuration The illustratio
3. COZY Z pals aindwog Storage Sled Single HBA RAID Compute Sleds Figure 1 16 Zoning Table About Your System 21 Service Tag The following illustration provides location of the Service Tag number on the C8000XD storage sled Figure 1 17 Service Tag Location for C8000XD Storage Sled N01 0 A DEN XXXXXX E AH 22 About Your System Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of rack installation system features setting up your system and technical specifications This document is available at support dell com manuals The PowerEdge C8000 Hardware Owner s Manual for information about the server enclosure features troubleshooting and component replacement This document is available at support dell com manuals The compute sleds documentation provides information about the sled features configuring and managing the sled This document is available at support dell com manuals The Baseboard Management Controller Guide provides information about installing and using the systems management utility This document is available at support dell com manuals NOTE Always check for updates on support dell com manuals and rea
4. Figure 5 5 Node Power Distribution Board Connectors 1 power emergency throttling 2 12C connector connector 3 12 V S2 power connector 4 HDD1 power connector 5 power connector 6 HDD3 power connector 7 HDD2 power connector 8 system board power connector 9 12 V S1 power connector 10 remote sensor connector 11 hard drive LED indicator 12 system board control connector connector 13 LAN pass through connector Jumpers and Connectors 75 76 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Click your country region at the bottom of the page For a full listing of country region click All Click All Support from Support menu Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help 71 78 Getting Help Index Numerics 2 5 inch hard drive installing 1 removing 0 2 5 inch SSD har
5. product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed A CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION To prevent data loss ensure that your operating system supports hot swappable drive installation See the documentation supplied with the operating system NOTE Only SAS hard drives are supported in a dual cable SAS expander connection 1 Rotate the strap handle to unlock it from the hard drive carrier See Figure 2 9 2 Flex the front right side rail to withdraw the mounting pins from the metal shield and then gently pull the side rail down and away from the metal shield See Figure 2 9 3 Flex the back right side rail to withdraw the mounting pins from the hard drive and then gently pull the side rail down and away from the hard drive See Figure 2 9 40 Installing System Components Figure 2 9 Removing and Installing a 2 5 inch Hard Drive From a Flexible Hard Drive Carrier 1 metal shield 2 25 inch hard drive 3 flexible hard drive carrier 4 strap handle 5 hard drive carrier notch Installing a 2 5 inch Hard Drive Into a Flexible Hard Drive Carrier A CAUTION
6. Hard Drive Carrier 43 Removing a SSD Hard Drive Carrier 44 Installing a SSD Hard Drive Carrier 45 Removing a 2 5 inch SSD Hard Drive From a SSD Hard Drive Carrier 46 Installing a 2 5 inch SSD Hard Drive Into a SSD Hard Drive Carrier 2 2 2 2 47 Removing a SSD Hard Drive Carrier From an Expansion Hard Drive Carrier 48 Installing a SSD Hard Drive Carrier Into an Expansion Hard Drive Carrier 49 Removing the Hard Drive Backplane From an Expansion Hard Drive Carrier 50 Installing a Hard Drive Backplane Into an Expansion Hard Drive Carrier 51 3 Troubleshooting 53 Safety First For You and Your System 53 Installation Problems 53 Troubleshooting External Connections 54 Troubleshooting a Sled 54 Troubleshooting aHard Drive 54 Hard Drive Not Recognized 55 Hard Drive Indicator Does NotLight 55 Troubleshooting the SAS Expander Board 56 Troubleshooting the External SAS Connection 56 Troubleshooting the Hard Drive Backplane 57 Troubleshooting the Node Power Distribution Board csc aes aad Sn A eee Sete ee Ge ead 57 Checking the Expander Firmware Version 58 4 Using the Expander Flash Utility 59 Hardware and Software Requirements 59 SAS Expander Support 59 Command Description 60 C
7. Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane gt gt gt CAUTION To prevent data loss ensure that your operating system supports hot swappable drive installation See the documentation supplied with the operating system K NOTE Only SAS hard drives are supported in a dual cable SAS expander connection 1 Open the sled See Opening the Sled on page 28 N Using the strap handle pull the expansion hard drive carrier out of the drive bay See Figure 2 10 42 Installing System Components Figure 2 10 Removing and Installing an Expansion Hard Drive Carrier 1 strap handle 2 expansion hard drive carrier Installing an Expansion Hard Drive Carrier VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and s
8. Only SAS hard drives are supported in a dual cable SAS expander connection Open the sled See Opening the Sled on page 28 Using the strap handle pull the flexible hard drive carrier out of the drive bay See Figure 2 8 Installing System Components Figure 2 8 Removing and Installing a Flexible Hard Drive Carrier SSS 1 strap handle 2 flexible hard drive carrier Installing a Flexible Hard Drive Carrier VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product K NOTE Orient the flexible hard drive carrier so that the carrier s strap handle is flush against the wall of the hard drive cage See Figure 2 8 1 Align the flexible hard drive carrier to the drive bay and then slide the hard drive carrier into the drive bay until the drive is fully seated See Figure 2 8 2 Close the sled See Closing the Sled on page 29 Installing System Components 39 Removing a 2 5 inch Hard Drive From a Flexible Hard Drive Carrier VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your
9. SSD hard drive e Expansion hard drive carrier supports two 2 5 inch SSD hard drives The 12 drive configuration installs 12 standard or flexible hard drive carriers The 24 drive configuration installs 12 expansion hard drive carriers See Hard Drive Indicator Patterns on page 10 for information on the hard drive indicators on the sled Different patterns are displayed as drive events occur in the sled Hard Drive Bay Numbering Figure 1 2 12 Drive Bay Numbering 11 10 a SORRY BOUURDUE About Your System 9 Figure 1 3 24 Drive Bay Numbering 3 2 1 0 7 6 5 4 11 10 9 8 15 14 13 12 19 18 17 16 23 22 21 20 Hard Drive Indicator Patterns The C8000XD sled hard drive backplanes include a hard drive activity LED and two bi colored hard drive status and fault LEDs per drive The state of the hard drive backplane indicators alerts you to the condition of the hard drives in the sled You can view the status of the hard drive indicators on the backplane by opening the sled See Opening the Sled on page 28 The hard drive indicators are visible on both sides of the bottom edge of the hard drive cage The following illustrations show the location of the hard drive indicators in a 12 drive or 24 drive bay sled 10 About Your System 12 Drive Bay Hard Drive Indicators Figure 1 4 12 Drive Bay Hard Drive Indicators Left Side Hard Drive Cage
10. a Sled on page 30 2 Ensure that the cables are firmly seated in their connectors in the hard drive backplane Or check the connector pins for damage Ensure that the hard drive backplane is installed properly in the sled 4 Reinstall the sled into the enclosure See Installing a Sled on page 31 If the problem persists see Getting Help on page 77 Troubleshooting the Node Power Distribution Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the sled from the server enclosure See Removing a Sled on page 30 2 Ensure that the cables are firmly seated in their connectors on the node power distribution board Or check the connector pins for damage Troubleshooting 57 Ensure that the node power distribution board is installed properly in the sled Reinstall the sled into the enclosure See Installing a Sled on page 31 If the problem persists see Getting Help on page 77 Checking the Expander Firmware Version K NOTE Download and install the latest expander firmware version from 58 support dell com Follow the instructions included in the file
11. between the compute sled and storage sled and recover the SAS address NOTE When you download the firmware or manufacturing image to the SAS expander make sure that the file name is correct See Expander Firmware File Names on page 63 Take note of the expander chips A and B SAS addresses Update the expander firmware on the expander chips Download the expander firmware to flash region 0 a Enter the following command cmd gt xflash i SASADDR down fw sas2xfwZeus_XXX fw 0 where SASADDR is the inband SAS address of the specified expander chip XXX is the firmware image version number l Using the Expander Flash Utility For example the command line should have the following format cmd gt xflash i 500650b0000472bf down fw sas2xfwZeus_120518_1 0 2 _0 fw 0 When the Are you sure to download file to expander y n message prompt appears press Y 8 Download the expander firmware to flash region 2 Enter the following command cmd gt xflash i SASADDR down fw sas2xfwZeus_XXX fw 2 where SASADDR is the inband SAS address of the specified expander chip XXX is the firmware image version number For example the command line should have the following format cmd gt xflash i 500650b0000472bf down fw sas2xfwZeus_120518_1_0 2 0 fw2 When the Are you sure to download file to expander y n message prompt appears press Y 9 Download the manufacturing image to flash region 3 Enter the following command cmd gt xf
12. download to install the update on your system Run the command line interface Check the inband SAS address Enter the following command line to get the inband SAS address cmd gt xflash i get avail where i selects the interface is the inband SAS address get queries data from the targeted expander chip avail lists expanders available to the selected interface Check the expander chip firmware version Enter the following command line to view the expander chip firmware version cmd gt xflash i SASADDR get ver 0 where i selects the interface is the inband SAS address SASADDR is the inband SAS address of the specified expander chip get queries data from the targeted expander chip ver REGION display the version of firmware in a flash region If specified REGION refers to any expander flash region 0 to 9 If not specified displays the version of the active firmware region For example the command line should have the following format cmd gt xflash i 500650b0000472bf get ver 0 Troubleshooting Using the Expander Flash Utility Expander Flash Utility Xflash is a command line utility that you can use to identify the SAS address of the SAS expander determine the expander firmware version reset the SAS expander or update the two SAS expander chips simultaneously or separately Hardware and Software Requirements Xflash runs on the following platforms Double wide or single wide compute sled with
13. page 10 If the hard drive indicator is off remove the hard drive See Removing a Standard Hard Drive Carrier on page 34 Removing a Flexible Hard Drive Carrier on page 38 or Removing an Expansion Hard Drive Carrier on page 42 Check the hard drive and ensure that the connectors are not damaged Reinstall the hard drive See Installing a Standard Hard Drive Carrier on page 35 Installing a Flexible Hard Drive Carrier on page 39 or Installing an Expansion Hard Drive Carrier on page 43 Close the sled See Closing the Sled on page 29 If the problem persists install a new hard drive Hard Drive Indicator Does Not Light 1 Open the sled See Opening the Sled on page 28 K NOTE You must ensure that you check the hard drive indicators before removing 2 A the faulty hard drive from the sled Locate the faulty hard drive Each hard drive has indicators that identify a faulty hard drive For the locations and description of LED indicators see Hard Drive Indicator Patterns on page 10 If the hard drive indicator is off remove the hard drive See Removing a Standard Hard Drive Carrier on page 34 Removing a Flexible Hard Drive Carrier on page 38 or Removing an Expansion Hard Drive Carrier on page 42 Check the hard drive and ensure that the connectors are not damaged Reinstall the hard drive See Installing a Standard Hard Drive Carrier on page 35 Installing a Flexible Hard Drive Carrier on
14. product Ensure all cables are properly connected to the server enclosure Ensure that the sled is fully seated See Closing the Sled on page 29 Ensure that the sled are properly installed Ensure that all components are properly installed and free of damage See Installing System Components on page 25 If the sled fails to power up see Getting Help on page 77 Troubleshooting a Hard Drive A CAUTION Many repairs may only be done by a certified service technician You 54 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Troubleshooting Hard Drive Not Recognized 1 2 ow ol 7 8 Open the sled See Opening the Sled on page 28 Check the power and mini SAS data cable connection Ensure that the cables are firmly seated in their connectors on the hard drive backplane and the SAS expander board Or check the connector pins for damage Check the status LED indicators and ensure all the hard drives are illuminated For the locations and description of LED indicators see Hard Drive Indicator Patterns on
15. system During the process of an expander firmware update the C8000XD sled must not be removed from the C8000 server enclosure CAUTION Do not erase the expander firmware flash image when the firmware update is in progress this clears the inband SAS address Connect the storage sled and the compute sled s HBA or RAID card See Cabling Configurations on page 62 for the supported cabling configurations Download the latest expander firmware from support dell com Browse to the location where you downloaded the firmware package and extract the package Check the current version of the expander firmware See Checking the Expander Firmware Version on page 58 Identify the SAS addresses of the SAS expander by entering the command cmd gt xflash get avail Using the Expander Flash Utility 65 66 The storage sled s SAS expander will be identified and the expander chips and the two unique SAS addresses are listed Sample output c Users Administrator Desktop 1020 gt xflash i get avail Xflash LSI SAS Expander Flash Utility Version 9 0 0 0 Copyright c 2011 LSI Corporation All rights reserved Initializing Interface Expander Bobcat SAS2x28 1 Bobcat SAS2x28 500262D0 0B8F1B3F 0 0 0 0 2 Bobcat SAS2x28 500262D0 0B8F1A3F 0 0 0 0 NOTE The storage sled s SAS expander has two unique SAS addresses If you cannot find the SAS address you can use the RS232 COM port to establish connection
16. the hard drive backplane to the hard drive tray See Figure 2 14 Installing System Components 51 52 3 Flex the expansion hard drive carrier s right side rail and insert the carrier pins into hard drive tray s mounting holes and then flex the left side rail and insert the carrier pins into the other mounting holes See Figure 2 14 Install the SSD hard drives See Installing a SSD Hard Drive Carrier Into an Expansion Hard Drive Carrier on page 49 Fit the t shaped end of the expansion hard drive carrier strap handle into the notch and then twist to lock the strap handle Installing System Components Troubleshooting Safety First For You and Your System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself A WARNING Before removing the system cover disconnect all power then unplug A the AC power cord and then disconnect all peripherals and all LAN lines CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installation Problems Perform the following checks if you are troubles
17. 31 SSD hard drive carrier installing 45 49 removing 44 48 standard hard drive carrier installing 35 removing 34 35 T troubleshooting expander board 56 expander connectors 56 external connections 54 firmware version 58 hard drive 54 hard drive backplane 57 NPDB 57 X Xflash See Expander Flash Utility Index 81 82 Index
18. Dell PowerEdge C8000XD Hardware Owner s Manual Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer VAN CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this publication is subject to change without notice 2013 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation in the United States or other countries Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Regulatory Model B06B Regulatory Type B06B002 2013 10 P N XXXXX Rev A02 Contents 1 2 About Your System 7 Front Panel Features and Indicators 7 Hard Drive Features 9 Hard Drive Bay Numbering 9 Hard Drive Indicator Patterns 10 SAS Connectors Features 14 Expander Configuration Mode 16 Se
19. Figure 2 7 2 Lower the hard drive assembly into the standard hard drive carrier See Figure 2 7 Installing System Components 37 3 4 Flex the standard hard drive carrier s right side rail and insert the carrier pins into the hard drive assembly s mounting holes and then flex the left side rail and insert the carrier pins into the other mounting holes Fit the t shaped end of the carrier strap handle into the notch and then twist to lock the strap handle See Figure 2 7 Flexible Hard Drive Carrier Use a flexible hard drive carrier to install 2 5 inch SAS SATA SSD hard drive into the sled Removing a Flexible Hard Drive Carrier A Pipe ie Ea 38 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION To prevent data loss ensure that your operating system supports hot swappable drive installation See the documentation supplied with the operating system NOTE
20. HBA or RAID card mini SAS x4 cable SFF 8088 cables Windows Server 2012 Standard x64 Windows Server 2008 R2 Enterprise x64 Red Hat Enterprise Linux RHEL 6 1 x64 SUSE Linux Enterprise Server SLES 11 2 GM x64 SAS Expander Support Xflash supports the following SAS expander chips and the SAS expander boards based on these chips LSI SAS2x20 LSI SAS2x24 LSI SAS2x28 LSI SAS2x36 LSI SAS2x Switch Using the Expander Flash Utility 59 Command Description Use the following syntax for Xflash utility commands xflash OPTIONS INTERFACE COMMAND Use a space to separate the program name the options the interface and the command fields Command Line Parameters The following tables list the common Xflash commands used in this document K NOTE For a detailed list of the command line parameters refer to the Xflash README file Table 4 1 OPTIONS Command Line Parameters Parameter Description h help Display command line options help information l log Create a log file for internal operations 1 resetchip Hard reset the expander chip A or B after current command completion Table 4 2 INTERFACE Command Line Parameters Parameter Description 1 SAS ADDRESS Utilize inband port SAS ADDRESS to connect to the inband SAS ADDRESS expander NOTE Use the command get avail when SAS ADDRESS is not specified NOTE Typical command line use for downloading the firmware is
21. Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product 1 Lower the hard drive into the flexible hard drive carrier See Figure 2 9 2 Flex the back right side rail and insert the carrier pins into the hard drive mounting holes and then flex the left side rail and insert the pins into the other mounting holes See Figure 2 9 3 Flex the front right side rail and insert the carrier pins into the metal shield mounting holes and then flex the left side rail and insert the pins into the other mounting holes See Figure 2 9 4 Fit the t shaped end of the strap handle into the notch and then twist to lock the strap handle See Figure 2 9 Installing System Components M Expansion Hard Drive Carrier An expansion hard drive carrier mounts two 2 5 inch SSD hard drive carriers There are two ways to remove the 2 5 inch SSD hard drive you can remove the SSD hard drive directly from the sled see Removing a SSD Hard Drive Carrier on page 44 or remove the expansion hard drive carrier holding the two SSD hard drives see Removing an Expansion Hard Drive Carrier on page 42 Removing an Expansion Hard Drive Carrier A CAUTION
22. ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product A CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed VAN CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane A CAUTION To prevent data loss ensure that your operating system supports hot swappable drive installation See the documentation supplied with the operating system K NOTE Only SAS hard drives are supported in a dual cable SAS expander connection 1 Rotate the expansion hard drive carrier s strap handle to unlock it from the hard drive carrier See Figure 2 13 2 Using the strap handle pull the SSD hard drive carrier out of the expansion hard drive carrier See Figure 2 13 48 Installing System Components Figure 2 13 Removing and Installing a SSD Hard Drive Carrier from an Expansion Hard Drive Carrier 1 hard drive tray 2 SSD hard drive carrier 3 strap handle 4 hard drive carrier notch Installing a SSD Hard Drive Carrier Into an Expansion Hard Drive Carrier VAN CAUTION Many repairs may only be done by a certified servic
23. System Components Figure 2 12 Removing and Installing a 2 5 inch SSD Hard Drive from the SSD Hard Drive Carrier 1 2 5 inch SSD hard drive 2 metal shield 3 SSD hard drive carrier 4 strap handle 5 hard drive carrier notch Installing a 2 5 inch SSD Hard Drive Into a SSD Hard Drive Carrier A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product 1 Insert the new SSD hard drive into the metal shield and then align the holes on the hard drive with the holes on the metal shield Make sure that the metal shield with the arrow symbol is pointing up and the label on the drive is facing up See Figure 2 12 2 Lower the hard drive assembly into the SSD hard drive carrier See Figure 2 12 Installing System Components 47 3 Flex the right side rail and insert the carrier pins into the hard drive assembly s mounting holes and then flex the left side rail and insert the pins into the other mounting holes 4 Fit the t shaped end of the carrier strap handle into the notch and then twist to lock the strap handle See Figure 2 12 Removing a SSD Hard Drive Carrier From an Expansion Hard Drive Carrier VAN CAUTI
24. ble 4 7 Region 9 Expander Manufacturing File Names Configuration Type Manufacturing Image File Name Region 1 Expander A B sas2xMfgZeus_ _Region9_XXX bin 9 2 Expander A B sas2xMfgZeus_2_Region9_XXX bin 9 3 Expander A B sas2xMfgZeus_3_Region9_XXX bin 9 4 Expander A B sas2xMfgZeus_4 Region9_XXX bin 9 5 Expander A B sas2xMfgZeus_5_Region9_XXX bin 9 Note 1 represents the configuration type and expander chip properties XXX represents version number of the manufacturing image for flash region 9 64 Using the Expander Flash Utility Expander Firmware Update Guidelines The following are the recommended guidelines for updating the expander firmware A Firmware update must be downloaded in each flash region starting with flash region 0 Do not erase the expander firmware flash image when the firmware update is in progress this clears the SAS expander s SAS address If you encounter a firmware update failure with your storage sled you can use the SAS expander s smart debug connector to recover the failed firmware update For the location of the connector see SAS Expander Board Connectors on page 74 WARNING It is strongly recommended that you always update firmware on both expander chips and to reset the SAS expander after the update operation has completed Updating the Expander Firmware K A NOTE Before performing the firmware update make sure to download the latest firmware version and save it on your local
25. d drive installing 47 48 removing 6 3 5 inch hard drive installing 37 38 removing 36 A about your system 7 C closing sled 29 D Dell contacting 77 E expander configuration mode 16 expander firmware updating 65 expander firmware update guidelines 65 Expander Flash Utility 59 cabling configurations 62 command description 60 firmware update 65 requirements 59 expansion carrier backplane installing 51 removing 50 expansion hard drive carrier installing 43 removing 42 F features front panel 7 flexible hard drive carrier installing 39 removing 38 39 Index 79 H hard drive configuration 32 indicator power 8 system identity 8 installing 2 5 inch hard drive 41 2 5 inch SSD hard drive 47 48 3 5 inch hard drive 37 38 expansion carrier backplane 51 expansion hard drive carrier 3 flexible hard drive carrier 39 sled 31 sled blank 32 SSD hard drive carrier 45 49 standard hard drive carrier 35 0 opening sled 28 80 Index removing 2 5 inch hard drive 40 2 5 inch SSD hard drive 46 3 5 inch hard drive 36 expansion carrier backplane 50 expansion hard drive carrier 2 flexible hard drive carrier 38 39 sled 30 sled blank 31 SSD hard drive carrier 44 48 standard hard drive carrier 34 35 S safety 53 service tag 22 sled closing 29 installing 31 opening 28 removing 30 sled blank installing 32 removing
26. d the updates first because they often supersede information in other documents About Your System 23 24 About Your System Installing System Components Safety Instructions A WARNING Working on systems that are still connected to a power supply can be A A extremely dangerous CAUTION System components and electronic circuit boards can be damaged by discharge of static electricity CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product To avoid injury to yourself or damage to your system follow these guidelines Always disconnect the system from the power outlet whenever you are working inside the system If possible wear a grounded wrist strap when you are working inside the system Alternatively discharge any static electricity by touching the bare metal chassis of the system case or the bare metal body of any other grounded appliance Hold electronic circuit boards by the edges only Do not touch the components on the board unless it is necessary to do so Do not flex or stress the circuit board Leave all components inside the static proof packaging until you are ready
27. e the hard drives in the two storage sleds are cascaded for extended storage capacity Figure 1 10 Single Host to Cascaded Storage Sled Connection iml o0 D on al g ANa zi i ola Si 0 fi N zi g fia Uj m 0E al i alle M A nia iis 58 cl jai p ae LJ g Oy oa i un ee 0 Storage Sled 2 Storage Sled 1 Single HBA RAID Compute Sled About Your System 17 e Dual port mode In dual port mode the storage sled SAS expander board supports 12 x 2 5 or 3 5 inch SAS hard drives from a dual cable connection The figure below shows a dual path connection from a dual HBA compute sled connected to the storage sled s external mini SAS Al and B1 connectors This mode delivers dual path functionality and redundant path capability Figure 1 11 Dual Port Mode Configuration f oo oo
28. e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Check the LED indicators on your storage sled For the locations and description of LED indicators see Front Panel Features and Indicators on page 7 Ensure that the cables are firmly seated in their connectors on the storage sled Or check the connector pins for damage Ensure that the external SAS cables are supported for the storage sled Use only mini SAS x4 cables SFF 8088 Troubleshooting 3 Ensure that the power mini SAS data and signal cables are firmly seated in their connectors on the SAS expander board and node power distribution board Or check the connector pins for damage Ensure that the SAS expander board is installed properly in the sled Reinstall the sled into the enclosure See Installing a Sled on page 31 If the problem persists see Getting Help on page 77 Troubleshooting the Hard Drive Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the sled from the server enclosure See Removing
29. e expansion hard drive carrier from the sled See Removing an Expansion Hard Drive Carrier on page 42 P pag Remove the SSD hard drives from the expansion hard drive carrier See Removing a SSD Hard Drive Carrier From an Expansion Hard Drive Carrier on page 48 Flex the right side rail to withdraw the mounting pins from the hard drive tray and then gently pull the left side rail down and away from the hard drive tray See Figure 2 14 Remove the three screws securing the hard drive backplane See Figure 2 14 Pull the hard drive backplane away from the hard drive tray See Figure 2 14 Installing System Components Figure 2 14 Removing and Installing a Hard Drive Backplane from an Expansion Hard Drive Carrier 1 standard hard drive carrier 2 hard drive tray 3 hard drive backplane 4 screws 3 5 strap handle 6 hard drive carrier notch Installing a Hard Drive Backplane Into an Expansion Hard Drive Carrier A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product 1 Align the hard drive backplane with the screw holes on the hard drive tray See Figure 2 14 2 Replace the three screws securing
30. e indicates not supported Table 2 1 Hard Drive Configuration Expander Hard Drive Drive Drive Type and Height Total Configuration Mode Carrier Size SAS SATA SSD Drive Type Capacity Mode 1 Single Port Standard 3 5 lt 25 4mm lt 25 4 mm lt 25 4 mm 12 Mode Flexible 255 lt 15mm lt 15mm lt 15mm Mode 2 Dual Port Standard 3 5 lt 25 4 mm X X 12 Mode Flexible 2 5 lt 15 mm X X Mode 3 Expansion Expansion 2 5 X X lt 9 5 mm 24 Mode carrier Non Zoning Mode 4 Expansion Expansion 2 5 X X lt 9 5 mm 24 Mode carrier Zoning 6 6 6 6 Mode 5 Single Port Standard 3 5 lt 25 4mm lt 25 4 mm lt 25 4 mm 12 Made Flexible 2 5 lt 15mm lt 15mm lt 15mm Zoning 6 6 0 0 NOTE See Expander Configuration Mode on page 15 for more information on the expander configuration modes Hard Drive Installation Guidelines The following are the recommended guidelines when installing hard drives e Standard and flexible hard drive carriers can be mixed in single and dual port mode configuration e Intermixing expansion hard drive carriers and standard or flexible carriers is not supported e The sled only supports SAS hard drives in dual port mode configuration e Use only SSD hard drives when configuring the SAS expander in expansion mode configuration Installing System Components 33 Standard Hard Drive Carrier Use a s
31. e technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product K NOTE Orient the SSD hard drive carrier so that the hard drive connector aligns with the interface connector on the expansion hard drive carrier 1 Slide the SSD hard drive carrier into the expansion hard drive carrier until the SSD hard drive is fully seated See Figure 2 13 2 Fit the t shaped end of the expansion hard drive carrier strap handle into the notch and then twist to lock the strap handle See Figure 2 13 Installing System Components 49 Removing the Hard Drive Backplane From an Expansion Hard Drive Carrier A CAUTION Many repairs may only be done by a certified service technician You K 50 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product NOTE A hard drive backplane must be installed in the expansion hard drive carrier to maintain proper airflow even when the hard drive carrier or sled is in a diskless configuration Remove th
32. eps 7 to 10 to update the firmware on the expander chip B before you can proceed to the next step Reset the expander chip A by entering the command cmd gt xflash i SASADDR reset exp where SASADDR is the inband SAS address of the expander chip A Reset the expander chip B by entering the command cmd gt xflash i SASADDR reset exp where SASADDR is the inband SAS address of the expander chip B Using the Expander Flash Utility 15 16 17 Check the region 0 firmware version by entering the command cmd gt xflash i SASADDR get ver 0 Check the region 2 firmware version by entering the command cmd gt xflash a SASADDR get ver 2 Check the region 3 manufacturing version by entering the command cmd gt xflash SASADDR get ver 3 Using the Expander Flash Utility 69 70 Using the Expander Flash Utility Jumpers and Connectors Hard Drive Backplane Connectors Figure 5 1 Left Hard Drive Backplane 1 2 3 5 4 1 onboard SAS SATA connector 2 onboard SAS SATA connector Oor 12 2or14 3 backplane bridge board 4 onboard SAS SATA connector connector 30r15 5 onboard SAS SATA connector 10r 13 Jumpers and Connectors 71 Figure 5 2 Right Hard Drive Backplane 72 15 14 backplane bridge board connector power sensor connector onboard SAS SATA connector 8 or 20 mini SAS connector 0 expander I2C connector mini SAS connector 3 onboard SAS SATA connector 9 o
33. er chips one at a time You will need to switch the cables in the mini SAS Al and mini SAS B1 connectors to update the second expander chip Expander Firmware File Names The following tables show the expander firmware and manufacturing image file name format Table 4 4 Region 0 Expander Firmware File Names Configuration Type Firmware Image File Name Region 1 Expander A B sas2xfwZeus_XXX fw 0 2 Expander A B sas2xfwZeus_XXX fw 3 Expander A B sas2xfwZeus_XXX fw 4 Expander A B sas2xfwZeus_XXX fw 5 Expander A B sas2xfwZeus_XXX fw Note XXX represents the version number of the firmware image for flash region 0 a gt O O Using the Expander Flash Utility 63 Table 4 5 Region 2 Expander Firmware File Names Configuration Type Firmware Image File Name Region 1 Expander A B sas2xfwZeus_XXX fw 2 2 Expander A B sas2xfwZeus_XXX fw 2 3 Expander A B sas2xfwZeus_XXX fw 2 4 Expander A B sas2xfwZeus_XXX fw 2 5 Expander A B sas2xfwZeus_XXX fw 2 Note XXX represents the version number of the firmware image for flash region 2 Table 4 6 Region 3 Expander Manufacturing File Names Configuration Type Manufacturing Image File Name Region 1 Expander A B sas2xMfgZeus_XXX bin 3 2 Expander A B sas2xMfgZeus_XXX bin 3 3 Expander A B sas2xMfgZeus_XXX bin 3 4 Expander A B sas2xMfgZeus_XXX bin 3 5 Expander A B sas2xMfgZeus_XXX bin 3 Note XXX represents the version number of the manufacturing image for flash region 3 Ta
34. hooting an installation problem Check all cable and power connections including all rack cable connections Unplug the power cord and wait for one minute Then reconnect the power cord and try again If the network is reporting an error verify that the system has enough memory and disk space Remove all added peripherals one at a time and try to turn on the system If after removing a peripheral the system works it may be a problem with the peripheral or a configuration problem between the peripheral and the system Contact the peripheral vendor for assistance Troubleshooting 53 If the system does not power on check the LED display If the power LED is not on you may not be receiving AC power Check the AC power cord to make sure that it is securely connected Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your sled before troubleshooting any external devices See Figure 1 1 for the front panel connectors on your system Troubleshooting a Sled VAN CAUTION Many repairs may only be done by a certified service technician You Aa O N should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the
35. ice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product 1 Press and hold the hard drive cage release latch See Figure 2 2 2 Using the handle slide the hard drive cage out until the inner rails lock into place See Figure 2 2 Figure 2 2 Opening and Closing the Sled 1 hard drive cage release latch 2 handle 28 Installing System Components Closing the Sled Push the hard drive cage all the way into the sled until the hard drive cage release latch snaps into place See Figure 2 2 1 rail release latches on each side of the hard drive cage and push the hard 2 Ifyou pulled the hard drive cage to the fully extended position slide the drive cage into the sled until it locks into place See Figure 2 3 Figure 2 3 Closing the Fully Extended Hard Drive Cage hard drive cage 2 rail release latches 2 1 3 storage sled 29 Installing System Components Removing a Sled VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to serv
36. icing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product A CAUTION To ensure proper airflow in the system if a module is removed it should be immediately replaced with another sled or sled blank CAUTION Operating the system without a sled or sled blank installed can cause the PowerEdge C8000 server enclosure to overheat See Installing a Sled Blank on page 32 1 Pull and hold the storage sled release tab at the bottom of the sled to disengage the sled from the server enclosure See Figure 2 4 2 Using the handle slide the sled out of the enclosure See Figure 2 4 Figure 2 4 Removing and Installing a Sled 1 sled release tab 2 handle 30 Installing System Components Installing a Sled A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product 1 Orient the sled so that the release latch is in the left of the sled See Figure 2 4 2 Slide the new sled into the server enclosure until the sled is fully seated and the sled release tab snaps into place See Figure 2 4 Sled Blank Removing a Sled Blank CAUTION To ensure p
37. lash i SASADDR down mfg sas2xMfgZeus_XXX bin 3 where SASADDR is the inband SAS address of the specified expander chip XXX is the manufacturing image version number For example the command line should have the following format cmd gt xflash i 500650b0000472bf down fw sas2xfwZeus_120518_7_1_5_0 fw 3 When the Are you sure to download file to expander y n message prompt appears press Y Using the Expander Flash Utility 67 68 10 11 12 13 14 Download the manufacturing image to flash region 9 a Enter the following command cmd gt xflash i SASADDR down mfg sas2xMfgZeus_X_Region9_XXX bin 9 where SASADDR is the inband SAS address of the specified expander chip XXX is the configuration type and expander property Region9_X is the manufacturing image version number for region 9 For example the command line should have the following format cmd gt xflash i 500650b0000472bf down fw sas2xfwZeus_1_Region9_120504_7_1_4_0 fw 9 b When the Are you sure to download file to expander y n message prompt appears press Y Wait until the download in region 9 completes and the Post validation of image is successful message appears on the screen If you are updating the expander firmware using configuration or 3 cabling option proceed to step 13 If you are updating the expander firmware using configuration 2 or 4 cabling option you need to switch the mini SAS cables on the storage sled and repeat st
38. n above shows the location of the hard drive indicators in an expansion mode In expansion mode with zoning configuration zone 0 and 1 can access grouped A hard drives and zone 2 and 3 can access group B hard drives 12 About Your System Icon Indicator 8 Hard drive activity indicator A Hard drive status indicator A Hard drive fault indicator Table 1 1 Hard Drive Indicator Patterns Condition Hard Drive Activity Hard Drive Indicator Status and Fault Indicators Green LED Green LED Amber LED Drive bay empty Off Off Off Drive idle Off Off Off Drive online access On 50 ms On Off Off 50 ms Drive identify Preparing On 100 ms On 250 ms Off for removal Off 100 ms Off 250 ms Drive rebuilding On 500 ms On 400 ms Off Off 500 ms Off 100 ms Drive failed Off Blinking Off On 150 ms when active Off 150 ms Predicted drive failure Oft Blinking On 500 ms Off 500 ms SMART when active Off 500 ms On 500 ms Off 1000 ms Off 1000 ms Drive rebuilding aborted Off Blinking On 3000 ms Off 6000 ms when active Off 9000 ms On 3000 ms Off 3000 ms This condition is not supported in LSI HBA RAID cards When you abort the RAID rebuild process the hard drive LED blinks amber to indicate drive failure About Your System 13 SAS Connectors Features The storage sled has two SASx28 expander chips on the SAS expander Each expander chip labeled LSI 28 port 6 GB expander A B port in Figure 1 8 has its own unique SAS address and con
39. nder connection Open the sled See Opening the Sled on page 28 Rotate the expansion hard drive carrier s strap handle to unlock it from the hard drive carrier See Figure 2 11 Using the strap handle pull the SSD hard drive carrier out of the expansion hard drive carrier See Figure 2 11 Installing System Components Figure 2 11 Removing and Installing a SSD Hard Drive Carrier 1 3 A ERROR TULLU OVUL UDRERERES VDARBUSBEEL SSD hard drive carrier 2 expansion hard drive carrier notch expansion hard drive carrier s strap handle Installing a SSD Hard Drive Carrier A CAUTION Many repairs may only be done by a certified service technician You K 4 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product NOTE Orient the SSD hard drive carrier so that the carrier s strap handle is flush against the wall of the hard drive cage See Figure 2 11 Rotate the expansion hard drive carrier s strap handle to unlock it from the hard drive carrier See Figure 2 11 Slide the SSD hard drive carrier into the expansion hard drive carrier until the SSD hard drive is fully seated Fit the t shaped end of the expansion hard drive carrier s strap handle int
40. nects to two internal mini SAS connectors and two external mini SAS connectors The external mini SAS connectors support direct cable connection an external mini SAS x4 cable SFF 8088 connects the compute sled s HBA RAID card to the SAS expander The external mini SAS A1 A2 B1 and B2 connectors connect to all 12 or 24 hard drives The internal mini SAS connectors support hard drive backplane connection the hard drives and SAS expander in the storage sled communicates via the hard drive backplane The storage sled includes an Expander Flash Utility Xflash This utility is a Windows or Linux based command line utility that you can use to identify the SAS address of the SAS expander determine the expander firmware version reset the SAS expander or upgrade the firmware on the SAS expander chips See Using the Expander Flash Utility on page 59 for more information about the expander flash utility K NOTE When you configure zoning for the storage sled the external mini SAS connectors are separated into zone groups 0 1 2 and 3 Zoning allows each compute sled to have access to the hard drives in an assigned zone 14 About Your System Figure 1 8 SAS Expander Board E A2 A1 B2 HostPort B J SAS Expander Board Drive Slot0A Drive Slot1A Drive Slot2A Drive Slot3A Drive Slot4A Drive Slot5A Drive Slot6 A LSI 28 Port 6 GB Expander A Port Drive Slot8 A Drive Slot9 A Drive Slot 10 A Drive Slot11A Drive Slo
41. ni SAS Connects to a compute sled s host bus connector Al adapter HBA or RAID card When you configure zoning for the storage sled the external mini SAS connector becomes zone group 1 4 8 Sled power status O The power status indicator lights green indicator A when the sled power is on and power is applied to the SAS expander board The power status indicator alternately lights green and blinks amber when a critical event occurs 5 9 Sled identification Lights blue to identify a particular mini indicator SAS connector and sled 6 External mini SAS Connects to a compute sled s host bus connector B2 adapter HBA or RAID card When you configure zoning for the storage sled the external mini SAS connector becomes zone group 2 7 External mini SAS Connects to a compute sled s host bus connector B1 adapter HBA or RAID card When you configure zoning for the storage sled the external mini SAS connector becomes zone group 3 10 Sled release tab Press to release the sled from the enclosure ll Hard drive cage release Press to release the hard drive cage from latch the sled 8 About Your System Hard Drive Features The C8000XD storage sled is available with 12 drive or 24 drive option All hard drives are mounted in special hard drive carriers and connect to the hard drive backplane inside the sled e Standard hard drive carrier supports 3 5 inch SAS SATA SSD hard drive e Flexible hard drive carrier supports 2 5 inch SAS SATA
42. o the notch and then twist to lock the strap handle See Figure 2 11 Close the sled See Closing the Sled on page 29 Installing System Components 45 Removing a 2 5 inch SSD Hard Drive From a SSD Hard Drive Carrier VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed A CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION To prevent data loss ensure that your operating system supports hot swappable drive installation See the documentation supplied with the operating system NOTE Only SAS hard drives are supported in a dual cable SAS expander connection 1 Rotate the SSD hard drive carrier s strap handle to unlock it from the hard drive carrier See Figure 2 12 2 Flex the right side rail to withdraw the mounting pins from the SSD hard drive assembly and then gently pull the left side rail down and away from the hard drive assembly 3 Detach the metal shield from the SSD hard drive See Figure 2 12 46 Installing
43. ommand Line Parameters 60 Contents Cabling Configurations 62 Expander Firmware FileNames 63 Expander Firmware Update Guidelines 65 Updating the Expander Firmware 65 5 Jumpers and Connectors 71 Hard Drive Backplane Connectors n SAS Expander Board Connectors 74 Node Power Distribution Board Connectors 75 6 Getting Helps x 62s eweee phe Res GSS 77 ContactingDell 77 EEE eas ce EEE E a tee 79 Contents About Your System Front Panel Features and Indicators Figure 1 1 Front Panel Features and Indicators 1 Enne Ho 11 P LL on HEE Gal i AO O S D nji pan 5 i i c amp n IL 6 i alle 1 i aoe 8 10 9 Item Indicator Button or Icon Description Connector l Handle Hold to pull the hard drive cage from the sled About Your System 7 Item Indicator Button or Icon Description Connector 2 External mini SAS Connects to a compute sled s host bus connector A2 adapter HBA or RAID card When you configure zoning for the storage sled the external mini SAS connector becomes zone group 0 3 External mi
44. page 39 or Installing an Expansion Hard Drive Carrier on page 43 Troubleshooting 55 6 7 Close the sled See Closing the Sled on page 29 If the problem persists install a new hard drive If the problem is not resolved see Getting Help on page 77 Troubleshooting the SAS Expander Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the sled from the server enclosure See Removing a Sled on page 30 Ensure that the power mini SAS data and signal cables are firmly seated in their connectors on the SAS expander board Or check the connector pins for damage Ensure that the SAS expander board is installed properly in the sled Reinstall the sled into the enclosure See Installing a Sled on page 31 If the problem persists see Getting Help on page 77 Troubleshooting the External SAS Connection VAN CAUTION Many repairs may only be done by a certified service technician You 56 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damag
45. r 21 onboard SAS SATA connector 5or17 Jumpers and Connectors 10 12 14 16 13 12 11 onboard SAS SATA connector 6 or 18 power connector onboard SAS SATA connector 10 or 22 mini SAS connector 1 mini SAS connector 2 onboard SAS SATA connector 11 or 23 onboard SAS SATA connector 7or19 onboard SAS SATA connector 4 or 16 Figure 5 3 Expansion Hard Drive Carrier Hard Drive Backplane 1 onboard SSD connector 1 2 onboard SSD connector 2 Jumpers and Connectors 73 SAS Expander Board Connectors Figure 5 4 SAS Expander Board Connectors o N om w 74 external mini SAS connectors A1 and A2 internal mini SAS connector 3 internal mini SAS connector 1 power connector smart debug connector for controller 1 controller select jumper external mini SAS connectors B1 and B2 Jumpers and Connectors 12 smart debug connector for controller 2 internal mini SAS connector 2 internal mini SAS connector 0 expander 12C connector 1 RS232 COM connector expander 12C connector 2 Node Power Distribution Board Connectors
46. roper airflow in the system if a module is removed it should be immediately replaced with another sled or sled blank Squeeze and hold the release latches and slide the blank out of the enclosure See Figure 2 5 Figure 2 5 Removing and Installing a Sled Blank 1 release latches 2 2 sledblank Installing System Components 31 Installing a Sled Blank Hold the blank with the guide rail facing forward Slide the blank into the enclosure until it is fully seated and the release latches snap into place See Figure 2 5 Hard Drives The information in this section includes replacement procedures for the following e Standard hard drive carrier e Flexible hard drive carrier e Expansion hard drive carrier Hard Drive Configuration The sled is equipped with a SAS expander to operate the drives in single port dual port or expansion mode In single port mode the SAS expander board supports 12 x 2 5 or 3 5 inch SAS SATA SSD hard drives from a single cable connection In dual port mode the SAS expander board supports 12 x 2 5 or 3 5 inch SAS hard drives from a dual cable connection In expansion mode zoning non zoning the SAS expander supports 24 x 2 5 inch SSD hard drives from a single cable connection 32 Installing System Components The following table shows the hard drive carrier type and hard drive size type and height and drive capacity for a supported configuration K NOTE X in the following tabl
47. rvice Tag 2 dys has we Anat Bias be 22 Other Information YouMayNeed 23 Installing System Components 25 Safety Instructions 25 Recommended Tools 26 Inside the System 00 4 27 Sled 3 ey seks Sey acke Doak ree nae ee eres on 28 Opening the Sled 28 Closing the Sled 29 RemovingaSled 30 InstallingaSled 00 31 Contents Contents SledBlank 0 00004 31 RemovingaSledBlank 31 Installing a Sled Blank 32 Hard Drives 2 0004 32 Hard Drive Configuration 32 Hard Drive Installation Guidelines 33 Standard Hard Drive Carrier 34 Removing a Standard Hard Drive Carrier 34 Installing a Standard Hard Drive Carrier 35 Removing a 3 5 inch Hard Drive From a Standard Hard Drive Carrier 36 Installing a 3 5 inch Hard Drive Into a Standard Hard Drive Carrier 37 Flexible Hard Drive Carrier 38 Removing a Flexible Hard Drive Carrier 38 Installing a Flexible Hard Drive Carrier 39 Removing a 2 5 inch Hard Drive From a Flexible Hard Drive Carrier 40 Installing a 2 5 inch Hard Drive Into a Flexible Hard Drive Carrier 41 Expansion Hard Drive Carrier 42 Removing an Expansion Hard Drive Carrier 42 Installing an Expansion
48. should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product K NOTE Orient the standard hard drive carrier so that the carrier s strap handle is flush against the wall of the hard drive cage See Figure 2 6 1 Align the standard hard drive carrier to the drive bay and then slide the hard drive carrier into the drive bay until the drive is fully seated See Figure 2 6 2 Close the sled See Closing the Sled on page 29 Installing System Components 35 Removing a 3 5 inch Hard Drive From a Standard Hard Drive Carrier A 3 36 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION To prevent data loss ensure that your operating system
49. shown below xflash exe i 500605b0000272bf down fw sas2xfw fw 0 Where 500605b0000272bf is the SAS address of the SAS expander chip connected via inband interface displays 60 l Using the Expander Flash Utility Table 4 3 COMMAND Command Line Parameters Parameter Description down fw FILE REGION mfg FILE REGION erase flash fw REGION mfg REGION gt get avail exp ver REGION reset exp Download a firmware or manufacturing image to the expander Download a new firmware image to the expander chip Download a new manufacturing image to the expander chip s manufacturing region Erase regions of flash on the expander chip Erase the entire flash Erase a firmware region Erase the expander chip s flash manufacturing region Queries data from the expander chip List expanders available to the selected interface Display expander chip properties i e version product and platform information as well as other expander attributes Display the version of firmware in a flash region Reset elements of the expander chip Reset the expander chip a If specified REGION decimal refers to any expander flash region 0 to 9 If not specified the image is downloaded into the flash region designated to receive firmware or manufacturing updates b If specified REGION decimal refers to any expander flash region 0 to 9 If not specified the active firmware or manufacturing region
50. supports hot swappable drive installation See the documentation supplied with the operating system NOTE Only SAS hard drives are supported in a dual cable SAS expander connection Rotate the strap handle to unlock it from the hard drive carrier See Figure 2 7 Flex the right side rail to withdraw the mounting pins from the hard drive assembly and then gently pull the left side rail down and away from the hard drive assembly See Figure 2 7 Detach the metal shield from the hard drive See Figure 2 7 Installing System Components Figure 2 7 Removing and Installing a 3 5 inch Hard Drive From a Standard Hard Drive Carrier 1 3 5 inch hard drive 2 metal shield 3 standard hard drive carrier 4 strap handle 5 hard drive carrier notch Installing a 3 5 inch Hard Drive Into a Standard Hard Drive Carrier A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product 1 Insert the new hard drive into the metal shield and then align the holes on the hard drive with the holes on the metal shield Make sure that the metal shield with the arrow symbol is pointing up and the label on the drive is facing up See
51. t 0 B Drive Slot 1B Drive Slot2 B Drive Slot 3 B Drive Slot 4B Drive Slot5B Drive Slot 6 B Drive Slot 7 B Drive Slot 8 B LSI 28 Port 6 GB Expander B Port Drive Slot 9 B Drive Slot 10 B Drive Slot 11 B About Your System 15 Expander Configuration Mode The C8000XD sled is equipped with a SAS expander to operate the hard drives in single port dual port or expansion mode Use mini SAS x4 cable s to connect a compute sled to your C8000XD sled The sled supports the following configuration modes e Single port mode In single port mode the storage sled supports 12 x 2 5 or 3 5 inch SAS SATA SSD hard drives from a single cable connection The figure below shows a single path connection from a single HBA RAID compute sled to the storage sled s external mini SAS Al and A2 connectors In this mode the hard drives in the storage sled are cascaded for extended storage capacity Figure 1 9 Single Host to Storage Sled Connection aiva WaH oo oo caza COWIE Storage Sled Single HBA RAID Compute Sled 16 About Your System The figure below shows a single path connection from single HBA RAID compute sled to two cascaded storage sleds In this mod
52. t direct connection to a 24 drive sled In this configuration the host is connected to the storage sled s external mini SAS Al and A2 connectors and the 24 hard drives are split into two groups with 12 hard drives controlled by expander chip A and the other 12 hard drives are controlled by expander chip B See Figure 1 12 This cabling option supports RAID cards only and allows you to update firmware on both expander chips while using the same cable connection 62 Using the Expander Flash Utility 4 Expander A B Four single RAID hosts direct connection to a 24 drive sled In this configuration the four hosts are connected to the storage sled and the 24 hard drives are grouped into four zones Expander chip A controls zones 0 and 1 and expander chip B controls zones 2 and 3 See Figure 1 13 This cabling option supports RAID cards only and allows you to manually update the expander firmware on both expander chips one at a time You will need to switch the cables in the mini SAS Al A2 and mini SAS B1 B2 connectors to update the second expander chip e 5 Expander A B Two single RAID hosts direct connection to a 12 drive sled In this configuration the two hosts are connected to the storage sled and the 12 hard drives are grouped into two zones Expander chip A controls zones 0 and 1 See Figure 1 15 This cabling option supports both HBA and RAID cards and allows you to manually update the expander firmware on both expand
53. tandard hard drive carrier to install 3 5 inch SAS SATA SSD hard drive into the sled Removing a Standard Hard Drive Carrier A gt b gt Db N 34 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION To prevent data loss ensure that your operating system supports hot swappable drive installation See the documentation supplied with the operating system NOTE Only SAS hard drives are supported in a dual cable SAS expander connection Open the sled See Opening the Sled on page 28 Using the strap handle pull the standard hard drive carrier out of the drive bay See Figure 2 6 Installing System Components Figure 2 6 Removing and Installing a Standard Hard Drive Carrier Sette Get ate 1 strap handle 2 standard hard drive carrier Installing a Standard Hard Drive Carrier A CAUTION Many repairs may only be done by a certified service technician You
54. ted to the storage sled s four external mini SAS connectors Each compute sled can only access the hard drives in the assigned zone Figure 1 13 Expansion Mode Four Zones oOo Ug Coo Oooo ao Oo o2220 200A U t Storage Sled Single RAID Compute Sleds Figure 1 14 Zoning Table 20 About Your System e Expansion mode two zones In expansion mode with two zones configuration the storage sled SAS expander board supports 12 x 3 5 SAS SATA hard drives from a single cable connection The SAS connections are grouped into two zones Al Zone 0 and A2 Zone 1 and each zone allows the host compute sled to access a group of hard drives in the storage sled The figure below shows two single RAID compute sleds connected to the storage sled s external mini SAS A1 and A2 connectors Each compute sled can only access the hard drives in the assigned zone Figure 1 15 Expansion Mode Two Zones i oo oo Ca o 3 3 D a 2 Ctgiza_
55. to use the component for the installation Installing System Components 25 e Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned About the Illustrations The illustrations used in this chapter identifies the component parts and does not show step by step component removal or replacement instructions Recommended Tools e 1 Phillips screwdriver e 2 Phillips screwdriver e Torx drivers e Set of jeweler screwdrivers 26 Installing System Components Inside the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product Figure 2 1 Inside the C8000XD Aga EOE Y VRRRRER EEA 1 hard drive bays 2 hard drive cage 3 SAS expander board 4 mini SAS cables 5 hard drive backplane Installing System Components 27 Sled Opening the Sled A CAUTION Many repairs may only be done by a certified serv
56. upport team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product K NOTE Orient the expansion hard drive carrier so that the carrier s strap handle and drive carrier is flush against the wall of the hard drive cage See Figure 2 10 1 Align the expansion hard drive carrier to the drive bay and then slide the hard drive carrier into the drive bay until the drive is fully seated See Figure 2 10 2 Close the sled See Closing the Sled on page 29 Installing System Components 43 Removing a SSD Hard Drive Carrier A 44 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized is not covered by warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION To prevent data loss ensure that your operating system supports hot swappable drive installation See the documentation supplied with the operating system NOTE Only SAS hard drives are supported in a dual cable SAS expa
57. will be erased c If specified REGION refers to any expander flash region 0 to 9 If not specified displays the version of the active firmware region Using the Expander Flash Utility 61 Cabling Configurations The expander firmware update can be done via the inband SAS port by connecting a mini SAS cable s between the storage sled and compute sled You can choose from the following cabling options when updating the expander firmware Expander A B Single HBA RAID host direct connection to a 12 drive sled In this configuration the host is connected to the storage sled s external mini SAS Al and A2 connectors and the 12 hard drives are unified and controlled by expander chips A and B See Figure 1 9 This cabling option supports both HBA and RAID cards and allows you to update firmware on both expander chips while using the same cable connection e 2 Expander A B Dual HBA host direct connection to a 12 drive sled In this configuration the host is connected to the storage sled s external mini SAS Al and mini SAS B1 connectors and the 12 hard drives are unified and controlled by expander chips A and B See Figure 1 11 This cabling option supports HBA cards only and allows you to manually update the expander firmware on both expander chips one at a time You will need to switch the cables in the mini SAS Al and mini SAS B1 connectors to update the second expander chip e 3 Expander A B Single RAID hos
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