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Dell PowerEdge 2800 Installation and Troubleshooting Guide

1. Parallel Connector The integrated parallel connector intended primarily for use by printers that require data in parallel format uses a 25 pin D subminiature connector on the system s back panel The default designation of the system s parallel connector is LPT1 If you add an expansion card containing a parallel connector configured as LPT1 IRQ7 I O address 378h use the System Setup program to remap the integrated parallel connector See Using the System Setup Program in the User s Guide Figure B 3 illustrates the pin numbers for the parallel connector and Table B 3 defines the pin assignments for the connector Figure B 3 Parallel Connector Pin Numbers 13 1 r se 25 M Table B 3 Parallel Connector Pin Assignments Pin Signal I O Definition A z gt i s 7 o faca fi ackrowiedse n jew es n e fi feor n fsa fi fsa 1a neos o automatic reed ica fo C 15 16 Initialize printer 7 PS 2 Compatible Keyboard and Mouse Connectors The PS 2 compatible keyboard and mouse cables attach to 6 pin miniature DIN connectors Figure B 4 illustrates the pin numbers for these connectors and Table B 4 defines the pin assignments for these connectors Figure B 4 PS 2 Compatible Keyboard and Mouse Connector Pin Numbers Table B 4 Keyboard and Mouse Connector Pin Assignments
2. Removing the Expansion Card Cage To install non hot plug expansion cards or access certain system components such as the processors you must remove the expansion card cage E NOTE You should not remove the expansion card cage in order to install or remove hot plug expansion cards A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System NOTICE If two SCSI data cables are connected to the riser card carefully note their relative locations so you can reinstall them correctly 3 Disconnect the SCSI data cable s from the riser card If two SCSI cables are connected note their relative locations 4 Unlock the expansion card cage cam lever and rotate it to the vertical position See Figure 6 12 5 Lift the expansion card cage from the chassis Figure 6 12 Installing and Removing the Expansion Card Cage alignment pin 2 sre ym guide rail expansion card cage Installing the Expansion Card Cage CAUTION Only trained service technicians are authorized to remove the system
3. NOTICE Positioning the processor incorrectly can permanently damage the processor and the system when you turn it on When placing the processor in the socket be sure that all of the pins on the processor enter the corresponding holes Be careful not to bend the pins a Ifthe release lever on the processor socket is not positioned all the way up move it to that position b With the pin 1 corners of the processor and socket aligned set the processor lightly in the socket making sure all pins are matched with the correct holes in the socket Because the system uses a ZIF processor socket do not use force which could bend the pins if the processor is misaligned When the processor is positioned correctly it drops down into the socket with minimal pressure c When the processor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the processor 13 Install the heat sink a Using a clean lint free cloth remove the existing thermal grease from the heat sink K NOTE Use the heat sink that you removed in step 7 b Apply thermal grease evenly to the top of the processor c Place the heat sink onto the processor See Figure 6 18 d Close one of the two heat sink retention levers until it locks See Figure 6 18 e Repeat for the other heat sink retention lever 14 Reinstall the center fan bracket See Replacing the Center Fan Bracket 15 If you have added a seco
4. 5 Run the system board tests in the system diagnostics See Running the System Diagnostics If the tests fail see Getting Help Troubleshooting the System Battery Problem System message indicates a problem with the battery System Setup program loses system configuration information System date and time do not remain current 4 NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program in your User s Guide 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery in Installing System Components If the problem is not resolved by replacing the battery see Getting Help 4 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Redundant Power Supplies Problem System status indicator is amber Power supply fault indi
5. If dual rank memory modules are installed in the system they must be installed in slots DIMM1 A and DIMMI1 B Swap memory modules in slots DIMM2 A and DIMM2 B with modules in DIMM1 A and DIMM1_B See General Memory Module Installation Guidelines in Installing System Components Memory modules are installed in bank 3 Dual rank memory modules are installed in banks 1 and 2 Remove memory modules from slots DIMM3 A and DIMM3 B See General Memory Module Installation Guidelines in Installing System Components Two RACs are installed or faulty or improperly installed RAC Ensure that only one RAC is installed Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System or Installing a RAC Card in Installing System Components Faulty or improperly installed RAC Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System or Installing a RAC Card in Installing System Components Loose or improperly connected mouse or keyboard cable faulty mouse or keyboard Faulty keyboard controller See Getting Help faulty system board Operating system corrupted Reinstall the operating system or improperly installed Faulty keyboard controller See Getting Help faulty system board Loose or improperly Ensure that the keyboard is properly connected If the problem persists connec
6. Improper installation or configuration of an application Application conflicts Input errors Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer s recommended procedures If a problem occurs after you install the software you might need to troubleshoot your software application and your system See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information K NOTE If all of the system diagnostic tests complete successfully then the problem is most likely caused by the software and not the hardware Before You Begin Scan the software media with antivirus software Read the software documentation before you run the installation utility Be prepared to respond to prompts from the installation utility The installation utility may require you to enter information about your system such as how the operating system is configured and the type of peripherals that are connected to the system Have this information available before running the installation utility Troubleshooting Errors and Conflicts While configuring and running software problems might occur that are caused by input errors application conflicts and or IRQ assignment conflicts The problems are sometimes indicated by error messages Error messages are generated by system hardware or software Indicators Mes
7. Replacing the Center Fan Bracket 1 Slide the bracket into the system Ensure that the power connector on the bracket is aligned with the corresponding connector on the system board 2 Reinstall the expansion card cage See Installing the Expansion Card Cage 3 Replace the processor fans and expansion card fans Removing a Memory Module Fan CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System 2 Compress the two latches on the top of the fan then remove the fan See Figure 6 6 Figure 6 6 Installing and Removing a Memory Module Fan latches 2 Removing and Replacing the Back Fan Bracket To remove the back fan bracket pull the upper edge of the bracket away from the system back panel then slide the bracket upwards See Figure 6 7 Figure 6 7 Removing and Replacing the Back Fan Bracket tabs 2 back fan bracket Replacing the Back Fan Bracket 1 Slide the left and right edges of the bracket into the two corresponding channels on the inside of the system chassis back panel See Figure 6 7 2 Lower the bracket into the system until the two tabs on the top edge of the bracket fit into the sl
8. See the RAC card documentation for information on configuring and using the RAC card Back to Contents Page Back to Contents Page Installing Drives Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide Installing SCSI Hard Drives Installing a Diskette Drive Removing the Peripheral Bay Filler Panel Tower Systems Only Installing an Optical Drive Installing an Internal SCSI Tape Drive Connecting an External SCSI Tape Drive Configuring the Boot Drive Activating the Optional Integrated RAID Controller Installing a RAID Controller Card SCSI Hard Drive Cabling Guidelines Your system features eight standard internal hard drive bays that accommodate up to eight SCSI hard drives Systems with an optional RAID controller card or optional ROMB support hot plug SCSI drive operation The system s two peripheral bays can accommodate up to two 5 1 4 inch form factor devices such as tape drives or an optional 1x2 SCSI backplane to enable installation of two additional SCSI hard drives Installing SCSI Hard Drives Figure 7 1 shows the SCSI ID numbers of the eight standard drive bays SCSI ID 6 and SCSI ID 7 are reserved for use by the system s integrated SCSI host adapter and SCSI enclosure management controller Figure 7 1 Hard Drive SCSI ID Numbers SCSIID3 SCSIID 9 SCSIID2 SCSI ID8 SCSIID 1 SCSI ID 5 T emm fits SCSI ID4 Before You Begin
9. Systems management software issues a memory related message through the LCD display or systems management software Action Memory related beep code during system startup A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Reseat the memory modules in their sockets See Installing Memory Modules in Installing System Components 4 Close the system See Closing the System 5 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If there is no memory related beep code the problem is resolved 6 Turn off the system and attached peripherals and disconnect the system from the electrical outlet a Open the system See Opening the System b Remove all memory modules from the system See Removing Memory Modules in Installing System Components c Replace one of the memory modules in socket DIMM1_B d Close the system See Closing the System e Reconnect the system to the electrical outlet and turn on the system and attached peripherals f If there is no memory related bee
10. o E0212 VOLT NIC 1 8V Integrated NIC voltage is out of acceptable See Troubleshooting Redundant Power Supplies in Troubleshooting Your range faulty or improperly installed power System E0212 VOLT NIC 2 5V supply faulty system board E0212 VOLT PLANAR System board is out of acceptable voltage range F faulty or improperly installed system board E0276 CPU VRM n Specified microprocessor VRM is faulty These messages are not applicable to this system unsupported improperly installed or missing E a a E0276 MISMATCH VRM n E0280 MISSING VRM n E0319 PCI OVER Faulty or improperly installed expansion card See Troubleshooting Expansion Cards in Troubleshooting Your System CURRENT E0412 pese FAN n Specified cooling fan is faulty improperly installed See Troubleshooting System Cooling Problems in Troubleshooting Your pese m missing System E0780 MISSING CPU 1 Microprocessor is not installed in socket 1 Install a microprocessor in socket 1 see Replacing a Processor in Installing System Components To identify microprocessor socket 1 see Figure A 3 EO7FO Faulty or improperly installed microprocessor See Troubleshooting the Microprocessors in Troubleshooting Your System EO7F1 E07F4 E07F4 E07F4 EO7FA E0876 E0880 EOCB2 EOCF1 EOCF1
11. Close the expansion card retainer Connect any internal or external cable s to the expansion card Power up the expansion slot Close the system See Closing the System in Troubleshooting Your System Removing an Expansion Card Removing a Non Hot Plug Expansion Card A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System Disconnect any internal or external cable s that are connected to the expansion card Remove the expansion card cage See Removing the Expansion Card Cage Open the expansion card retainer adjacent to the slot See Figure 6 13 Grasp the expansion card and carefully remove it from the riser card connector If you are permanently removing the card replace the metal filler bracket over the empty card slot opening K NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Close the expansion card retainer 9 Reinstall the expansion card cage See Installing the Expansion Card Cage 10 Close the system See Closing the S
12. Figure B 6 USB Connector Pin Numbers 1 4 Table B 6 USB Connector Pin Assignments Pin Signal 1 O Definition em ees s omo osse I ntegrated NI C Connectors Each of the system s integrated NICs function as a separate network expansion card while providing fast communication between servers and workstations Figure B 7 illustrates the pin numbers for the NIC connector and Table B 7 defines the pin assignments for the connectors Figure B 7 NIC Connector link indicator a activity indicator Table B 7 NIC Connector Pin Assignments Pin Signal 1 O Definition Fro o bate aut Fro fo pss out o ft ose wy fro fi omar Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ 45 compatible plug Observe the following cabling restrictions NOTICE To avoid line interference voice and data lines must be in separate sheaths Use Category 5 or greater wiring and connectors Do not exceed a cable run length from a workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard Back to Contents Page Back to Contents Page Introduction Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide Other Documents You May Need Your system incl
13. Message Alert Redundant memory disabled Memory configuration does not support redundant memory Amount of available memory limited to 256MB Please wait BIOS Update Attempt Failed Caution NVRAM CLR jumper is installed on system board CD ROM drive not found CPUs with different cache sizes detected Decreasing available memory Diskette drive 0 seek failure Diskette read failure Diskette subsystem reset failed Drive not ready Embedded RAID error Embedded RAID firmware is not present Error Incorrect memory configuration Attempting to update Remote Configuration The current memory configuration does not support redundant memory Corrective Actions Install a memory configuration that supports redundant memory spare bank feature See General Memory Module Installation Guidelines in Installing System Components Disable the Redundant Memory option in the System Setup program See Using the System Setup Program in your User s Guide OS Install Mode is enabled in the System Setup Disable OS Install Mode in the System Setup program See Using the System Setup Program in your User s Guide program Remote Configuration is in Wait until the process is complete progress BIOS remote update failed NVRAM CLR jumper is installed Improperly connected or missing CD drive Mismatched processors are installed Fau
14. Pin HENN Definition r z gt Video Connector You can attach a VGA compatible monitor to the system s integrated video controller using a 15 pin high density D subminiature connector on the system front or back panel Figure B 5 illustrates the pin numbers for the video connector and Table B 5 defines the pin assignments for the connector L NOTE Installing a video card automatically disables the system s integrated video controller Figure B 5 Video Connector Pin Numbers 10 385559 6 v Table B 5 Video Connector Pin Assignments E Definition wo Jo _ reaviaeo onem Jo ree vices mue o awe videos ove date oto Monitor detect data sme fo horizontal synchronization vse fo vertical synchronization _ USB Connectors The system s USB connectors support USB compliant peripherals such as keyboards mice and printers and may also support USB compliant devices such as diskette drives and optical drives Figure B 6 illustrates the pin numbers for the USB connector and Table B 6 defines the pin assignments for the connector NOTICE Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or 5 V Attaching devices that exceed this threshold may cause the USB connectors to shut down See the documentation that accompanied the USB devices for their maximum current ratings
15. System indicators System messages Beep codes Warning messages Diagnostics messages Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Front Panel Indicators and Features System Status ndicators The system front panel incorporates blue and amber system status indicators The blue indicator lights up when the system is operating correctly The amber indicator lights up when the system needs attention due to a problem with power supplies fans system temperature or hard drives Table 2 1 lists the system s indicator patterns Different patterns are displayed as events occur in the system Table 2 1 System Status Indicator Patterns Blue indicator Amber indicator Description Power is not available to the system Blinking The system has detected an error See System Messages and Troubleshooting Your System for more information Power is on and the system is operational Off The indicator has been activated through system management software or the system identification button to identify the system in a rack NOTE While the system is being identified the blue indicator blinks even though an error has been detected After the system is identified the blue indicator stops blinking and the amber indicator resumes blinki
16. Close the system See Closing the System in Troubleshooting Your System Optional Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory 11 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 10 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 12 Run the system memory test in the system diagnostics See Running the System Diagnostics Removing Memory Modules CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System 2 Locate the memory module sockets See Figure 6 1 3 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 6 17 4 Close the system See Closing the System in Troubleshooting Your System Processor You can upgrade the system processor s to take advantage of future options in speed and functionality or add a second processor Each processor and its associated int
17. EOCF1 EOCF5 EOD76 EOFO4 EOFO4 EOFO4 EOFO4 EOFO4 EOFO4 EOFO4 EOFO4 EOFO4 EOFO4 EOFO4 EOFOB EOFOC E10F3 E13F2 E13F4 E13F5 E13F8 E13F8 E13F8 E13F8 E13F8 E13F8 E1580 POST CPU REG POST CPU SMI SMI handler failed to initialize faulty system See Getting Help board INSUFFICIENT MEM SPARE ROW MBE DIMM Bank 1 Parity failure in the first 64 KB of main memory See Troubleshooting System Memory in Troubleshooting Your System Main memory refresh verification failure See Troubleshooting System Memory in Troubleshooting Your System MEMORY LOG DISABLE BP DRIVE FAIL Faulty or improperly installed hard drive or RAID CPU BUS INIT HOST TO PCI i OWER CONTROL Specified microprocessor is out of acceptable See Troubleshooting System Cooling Problems in Troubleshooting Your temperature range and has halted operation System If the problem persists ensure that the microprocessor heat sinks are properly installed see Replacing a Processor in Installing System Components Faulty or improperly installed microprocessor See Troubleshooting the Microprocessors in Troubleshooting Your System Specified microprocessor is out of acceptable See Troubleshooting System Cooling Problems in Troubleshooting Your temperature range and is operating at a reduced System If the problem persists ensure that the microprocess
18. From the Utility Partition 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu under Run System Utilities select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory From the Diagnostics Diskettes 1 Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD See Using the Dell OpenManage Server Assistant CD in your User s Guide for information on creating the diskettes 2 If your system does have the optional diskette drive installed obtain a USB diskette drive and connect it to the system 3 Insert the first system diagnostics diskette or the MP Memory diskette if you are troubleshooting memory 4 Reboot the system If the system fails to boot see Getting Help When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 4 1 provides a brief explanation of testing options Table 4 1 System Diagnostics Testing Options Testing Function Option Express Test Performs a quick check of the system This option run
19. Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Remove the processor fan bracket from the system See Removing the Center Fan Bracket in Installing System Components 5 Ensure that each processor and heat sink are properly installed See Replacing a Processor in Installing System Components 6 Replace the processor fan bracket in the system See Removing the Center Fan Bracket in Installing System Components 7 Close the system See Closing the System 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 Run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step 10 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 11 Open the system See Opening the System 12 Remove the second processor leaving only processor 1 installed See Replacing
20. Redundant Power Supply Indicators power supply status indicator power supply fault indicator AC line status indicator Table 2 5 Redundant Power Supply Indicators Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply NIC Indicator Codes Figure 2 5 NIC Indicators a F 1 8 Table 2 6 NIC Indicators link activity Link Activity Description indicator indicator Off The NIC is not connected to the network or the NIC is disabled in the System Setup screen See Using the System Setup Program in the User s Guide Green Indicates that the network adapter is connected to a valid link partner on the network but data is not currently being sent or received Green Blinking amber Indicates that network data is being sent or received LCD Status Messages The system status indictor can signify when the system is operating correctly or when the system needs attention When the system status indicator signifies an error condition remove the optional bezel to see further information provided by the status LCD The LCD can display two lines of alphanumeric characters The display codes are presented in two color combinations White characters on a blue background Information only n
21. SCSI hard drives are supplied in special drive carriers that fit in the hard drive bays NOTICE Before attempting to remove or install a drive while the system is running see the documentation for the optional RAID controller card or optional ROMB to ensure that the host adapter is configured correctly to support hot plug drive removal and insertion K NOTE It is recommended that you use only drives that have been tested and approved for use with the SCSI backplane board You may need to use different programs than those provided with the operating system to partition and format SCSI hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a high capacity SCSI hard drive allow enough time for the formatting to be completed Long format times for these drives are normal A 9 GB hard drive for example can take up to 2 5 hours to format Installing a SCSI Hard Drive NOTICE Hot plug drive installation is not supported for systems without an optional RAID controller card or optional ROMB 1 If the system does not have an optional RAID controller card or optional riser card with ROMB shut down the system 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3 Open the hard drive handle See Figure 7 2 Figure 7 2 Installing a SCSI Hard Drive hard drive handle 4 Insert the hard drive into
22. Unlock the keylock at the left end of the bezel b While grasping the bezel depress the release latch on the left edge of the bezel adjacent to the keylock C Rotate the left end of the bezel away from the front panel d Unhook the right end of the bezel and pull the bezel away from the system Figure 5 2 Installing and Removing the Optional Bezel release latch CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 2 Unless you are installing a hot plug component such as a cooling fan or hot plug expansion card turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 If you are working with a tower system place the system on its side as shown in Figure 5 2 4 To remove the system cover loosen the two thumbscrews at the front of the system See Figure 5 3 5 Slide the cover backward about 1 3 cm 0 5 inch and grasp the cover on both sides 6 Carefully lift the cover away from the system Figure 5 3 Installing and Removing the System Cover system cover thumbscrews 2 Closing the System 1 Ensure that you did not leave tools or parts inside the system 2 Place the cover over the sides of the chassis
23. and slide the cover forward 3 Tighten the two thumbscrews at the front of the system to secure the cover See Figure 5 3 4 Reconnect the peripheral cables 5 Reconnect the system to the electrical outlet and turn on the system 6 To replace the optional bezel hook the right end of the bezel onto the chassis then fit the free end of the bezel onto the system Secure the bezel with the keylock See Figure 5 2 Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the expansion card cage from the system See Removing the Expansion Card Cage in Installing System Components 4 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components 5 Remove all memory modules installed in the system See Removing Memory Modules in Installing System Components 6 Remove the processor s from the system See Replacing a Processor in Installing System Component
24. contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product I nformation If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on del
25. 1 Ifthe power indicator on the system front panel or power supply does not indicate that power is available to the system ensure that the power cable is securely connected to the power supply Action See System Messages in Indicators Codes and Messages See System Beep Codes in Indicators Codes and Messages See the systems management software documentation See Troubleshooting the Video Subsystem See Troubleshooting the Keyboard See Troubleshooting a Diskette Drive See Troubleshooting an Optical Drive See Troubleshooting SCSI Hard Drives See Getting Help 2 If the system is connected to a PDU or UPS turn the PDU or UPS off and then on 3 If the PDU or UPS is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU or UPS 4 Reconnect the system to the electrical outlet and turn on the system If the system still is not working properly see Troubleshooting Redundant Power Supplies Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard
26. Reconnect the system and peripherals to their electrical outlets and turn them on 13 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program See Using the System Setup Program in your User s Guide Activating the Optional Integrated RAID Controller This subsection explains how to activate your system s integrated RAID controller A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge A CAUTION Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your Product I nformation Guide for additional information NOTICE To avoid possible data loss back up all data on the hard drives before changing the mode of operation of the integrated SCSI controller from SCSI to RAID 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover See Opening the System 3 Remove the memory cooling shroud
27. Setup program and record the option settings on the System Setup screens See Using the System Setup Program in the User s Guide Open the system See Opening the System in Troubleshooting Your System Remove the memory cooling shroud by lifting the release latch and sliding the shroud forward See Figure 6 16 Remove the system battery See Figure A 3 for the battery connector location on the system board NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery a Support the battery connector by pressing down firmly on the positive side of the connector See Figure 6 2 b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector Figure 6 2 Replacing the System Battery positive side of connector 4p ovem a Se battery connector 5 Install the new system battery with the side labeled facing up See Figure 6 2 K NOTE The side of the battery labeled must face toward the open side of the battery socket 6 Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until
28. System Components Check for a BIOS update using the Dell Support website at support dell com If the problem persists install a supported processor See Replacing a Processor in Installing System Components Check for a BIOS update using the Dell Support website at support dell com If the problem persists install a supported processor See Replacing a Processor in Installing System Components Create a utility partition on the boot hard drive See Using the Dell OpenManage Server Assistant CD in your User s Guide Back up information on the hard drives before changing the type of controller used with the drives Back up information on the hard drives before changing the type of controller used with the drives Warning No microcode update loaded for Unsupported processor Update the BIOS firmware using the Dell Support website at processor n support dell com Write fault Faulty diskette diskette Replace the diskette Ensure that the diskette drive optical drive and hard drive optical drive hard drive cables are properly connected See Troubleshooting a Diskette Drive drive Troubleshooting an Optical Drive or Troubleshooting SCSI Hard Drives in Troubleshooting Your System for the appropriate drive s installed in your system Write fault on selected drive System Beep Codes If an error that cannot be reported on the screen occurs during POST the system may emit a series of beeps that ide
29. System Cooling Problems Problem System status indicator is amber Systems management software issues a fan related error message Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Open the system See Opening the System 3 Locate the fan referenced by the systems management software or diagnostics See Figure A 3 for the relative location of each fan 4 Ensure that the faulty fan is firmly seated in the fan bracket to ensure contact with the fan power connector on the system board 5 Check that cables are not blocking the airflow within the system 6 Close the system See Closing the System 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 8 If the problem is not resolved install a new fan See Fans in Installing System Components 9 If the replacement fan does not operate see Getting Help Troubleshooting System Memory Problem Faulty memory module Faulty system board System status indicator is amber LCD error code or system beep code indicates a memory problem
30. USB device If the problem is resolved replace the USB device If the problem persists see Getting Help Troubleshooting a Non USB Parallel Printer Problem Parallel printer is not operating properly Parallel printer interface cable Action 1 Turn off the system and the parallel printer 2 Swap the parallel printer interface cable with a known working cable and turn on the system and the printer 3 Attempt a print operation 4 f the print operation is successful replace the interface cable see Getting Help 5 Run the printer s self test 6 Ifthe self test fails the printer is malfunctioning see Getting Help A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 7 Open the system See Opening the System Ensure that the cable leading to the parallel port on the system back panel is properly connected to the parallel port connector on the system board See Figure A 3 8 Close the system See Closing the System 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 10 If the problem is not resolved see Getting Help Troubleshooting a NIC Problem 1 NIC cannot communicate with network Acti
31. Your System If the problem persists see Getting Help Replace the diskette Ensure that the diskette optical and hard drive cables are properly connected See Troubleshooting a Diskette Drive Troubleshooting an Optical Drive or Troubleshooting SCSI Hard Drives in Troubleshooting Your System for the appropriate drive s installed in your system Retry Remote Configuration Faulty or improperly installed Remove and reseat the expansion cards See Troubleshooting Expansion expansion card Cards in Troubleshooting Your System Faulty diskette or hard drive Shutdown test failure Memory spare bank enabled Information only if you have changed the memory configuration Faulty battery faulty system See Troubleshooting the System Battery in Troubleshooting Your System board If the problem persists see Getting Help Incorrect Time or Date settings faulty system battery Replace the diskette If the problem persists see Troubleshooting SCSI Hard Drives in Troubleshooting Your System for the appropriate drive installed in your system Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help You can enable memory spare bank using the System Setup program if the memory is configured to support this feature For more information see General Memory Module Ins
32. a Processor in Installing System Components To locate the processors see Figure A 3 If only one processor is installed see Getting Help 13 14 15 16 I7 18 19 20 21 22 23 24 25 Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests complete successfully go to step 21 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Replace processor 1 with another processor of the same capacity See Replacing a Processor in Installing System Components Close the system See Closing the System Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Help Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Reinstall the second processor that you removed in step 12 See Replacing a Processor in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Back to Contents Page Back to Contents Page Installing System Components
33. by lifting the release latch and sliding the shroud forward See Figure 6 16 Insert the RAID hardware key into its connector on the system board and secure the key with the latches on each end of the connector See Figure 7 7 and Figure A 3 Figure 7 7 Activating the I ntegrated RAID Controller riser card RAID memory module RAID battery RAID key RAID battery hold er 5 Locate the RAID memory module connector on the riser card See Figure 7 7 6 Push the ejectors on the RAID memory module connector outward to allow the memory module to be inserted into the connector 7 Align the RAID memory module s edge connector with the alignment keys and insert the memory module into the connector K NOTE Do not substitute registered memory modules such as those used for system memory Use the memory module supplied in the RAID upgrade kit 8 Press on the memory module with your thumbs while closing the ejectors with your index fingers to lock the memory module into the connector 9 Insert the RAID battery into the battery holder See Figure 7 7 10 Thread the battery power cable through the hole in the back of the battery holder 11 Connect the battery power cable to the RAID battery cable connector on the riser card See Figure A 4 12 Replace the memory cooling shroud 13 Replace the cover See Closing the System 14 Reconnect the system to its electrical outlet and turn the system on including any attached periphe
34. card to connector SCSIA on the 1x8 backplane see Figure A 5 Drive 0 functions as the boot drive 1x8 plus 1x2 Drive Configuration If an optional 1x2 backplane is installed in the peripheral bay follow these guidelines Connect the 1x2 backplane to SCSI channel A on the riser card see Figure A 4 or SCSI channel A on the optional RAID controller card Drive 0 in the 1x2 drive cage functions as the boot drive Connect a SCSI cable from connector SCSIA on the 1x8 backplane see Figure A 5 to SCSI channel B on the riser card see Figure A 5 or channel B of the optional RAID controller card 2x4 Split Backplane Configurations NOTICE An optional daughter card must be installed on the back of the 1x8 SCSI backplane to support split 2x4 backplane operation To use the optional integrated ROMB controller in a split 2x4 backplane configuration o Connect SCSI channel A on the riser card see Figure A 4 to connector SCSIA on the SCSI backplane see Figure A 5 This channel controls the boot drive drive 0 and drives 1 2 and 3 o Connect SCSI channel B on the riser card see Figure A 4 to connector SCSIB on the SCSI backplane see Figure A 5 This channel controls drives 4 through 7 To use an optional RAID controller card in a split 2x4 backplane configuration o Connect SCSI channel A channel 0 on the controller card to connector SCSIA on the SCSI backplane see Figure A 5 This channel controls the boot drive drive 0
35. cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Reinstall any expansion card s See Installing an Expansion Card 2 Raise the expansion card cage cam lever to a vertical position See Figure 6 12 3 Fit the guide rail on the back of the expansion card cage into the corresponding notch in the system chassis then lower the expansion card cage into the system chassis See Figure 6 12 4 As you lower the cage into place the two alignment pins fit into the slots in the side of the system 5 Carefully close the cam lever to lock the card cage into place o NOTICE If two SCSI data cables were connected to the riser card or SCSI controller reinstall them in the same relative locations 6 Reconnect the SCSI data cable s to the SCSI connector s on the riser card or SCSI controller SeeFigure A 4 7 Close the system See Closing the System in Troubleshooting Your System Installing an Expansion Card CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Installing a Non Hot Plug Expansion Card 1 Turn off the
36. it snaps into place 7 Replace the memory cooling shroud 8 Close the system See Closing the System in Troubleshooting Your System 9 Enter the System Setup program to confirm that the battery operates properly 10 From the main screen select System Time to enter the correct time and date 11 Re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 12 To test the newly installed battery see Troubleshooting the System Battery in Troubleshooting Your System Fans The system s eight hot plug fans provide cooling for the processors memory modules and expansion cards see Figure 6 3 Two processor cooling fans for each processor installed in the system fans 1 through 4 1 Two memory module cooling fans fan 5 and fan 6 Two expansion card cooling fans fan 7 and fan 8 NOTICE In the event of a problem with a particular fan the fan s number is referenced by the system s management software allowing you to easily identify and replace the proper fan Figure 6 3 Cooling Fans expansion card tan FANB memory module fan FANS expansion card fan FAN memory module fan FAN processor fan FAN processor fan FAN2 processor fan FAN4 processor fan FAN3 Removing a Processor Fan A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside th
37. its own August 2004 P N P1778 Rev A00 Back to Contents Page Jumpers Switches and Connectors Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide jumpers A General Explanation System Board Jumpers System Board Connectors Riser Card Connectors SCSI Backplane Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system J umpers A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board When reconfiguring the system you may need to change jumper settings on circuit boards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example J umper 4 amp A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is often shown in text as two number
38. of the system See Removing a Memory Module Fan 5 Remove the back fan bracket See Removing and Replacing the Back Fan Bracket 6 Remove the filler plug from the system back panel See Figure 6 20 Figure 6 20 Installing a RAC Card filler plu NIC connector pa RAC card RAC card connector standoffs 4 7 Angle the RAC card so that its NIC connector inserts through the back panel RAC card opening and then straighten the card See Figure 6 20 8 Install the card a Hold the card by its edges with the holes in the corners of the card aligned with the four plastic standoffs on the system board See Figure 6 20 b Carefully press the left end of the card onto the RAC card connector on the system board until the clips on the plastic standoffs snap over that end of the card See Figure 6 20 C Press down on the other end of the card until the remaining two standoffs fit over the card edge 9 Reinstall the back fan bracket See Removing and Replacing the Back Fan Bracket 10 Reinstall the two memory module fans 11 Reinstall the memory cooling shroud 12 Close the system See Closing the System in Troubleshooting Your System 13 Reconnect the system and peripherals to their power sources and turn them on 14 Enter the System Setup program and verify that the setting for the RAC card has changed to reflect the presence of the card See Using the System Setup Program in your User s Guide
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40. system Action A 9 10 CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This procedure can destroy data stored on the hard drive Before you continue back up all files on the hard drive Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics For information about testing the controller see the SCSI or RAID controller s documentation If the tests fail continue to the next step Run the System Setup program and ensure that the SCSI controller is enabled See Using the System Setup Program in the User s Guide If the integrated SCSI host adapter controls the SCSI hard drives restart the system and press Ctrl a to enter the SCSI configuration utility program NOTE If your system has an optional RAID controller card or RAID on motherboard ROMB is enabled restart the system and press lt Ctrl gt lt a gt or Ctrl m depending on the utility See the documentation supplied with the controller for information about the configuration utility Ensure that the primary SCSI channel is enabled and restart the system See the documentation supplied with the controller for informatio
41. the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Enter the System Setup program and ensure that the Embedded RAID Controller option is set to RAID Enabled See Using the System Setup Program in your User s Guide 3 Ensure that the integrated RAID controller is configured properly See the RAID controller s documentation for information about configuration settings If the problem is not resolved continue to the next step 4 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 5 Open the system See Opening the System 6 Ensure that the following RAID components are properly installed 1 Memory module RAID key Battery See Activating the Optional Integrated RAID Controller in Installing Drives 7 Close the system See Closing the System 8 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem is not resolved continue to the next step 9 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 10 Open the system See Opening the System A CAUTI ON Replace the battery only with t
42. the drive bay See Figure 7 2 5 Close the hard drive handle to lock the drive in place 6 Replace the front bezel if it was removed in step 2 7 Ifthe hard drive is a new drive run the SCSI Controllers test in the system diagnostics Removing a SCSI Hard Drive NOTICE Hot plug drive removal is not supported for systems without an optional RAID controller card or optional ROMB 1 If the system does not have an optional RAID controller card or optional ROMB shut down the system 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3 For systems with a RAID controller card or ROMB power down the hard drive bay and wait until the SCSI hard drive indicators on the drive carrier signal that the drive can be removed safely If the drive has been online the green power on fault indicator will flash as the drive is powered down When both drive indicators are off the drive is ready for removal 4 Open the hard drive handle to release the drive 5 Slide the hard drive out until it is free of the drive bay 6 Replace the front bezel if it was removed in step 2 Installing a Diskette Drive A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic di
43. the standard overflow message E0119 TEMP AMBIENT Ambient system temperature is out of acceptable See Troubleshooting System Cooling Problems in Troubleshooting Your range System E0119 Backplane board is out of acceptable temperature range E0119 TEMP CPU n Specified microprocessor is out of acceptable See Troubleshooting System Cooling Problems in Troubleshooting Your temperature range System If the problem persists ensure that the microprocessor heat sinks are properly installed see Replacing a Processor in Installing System Components E0119 System board is out of acceptable temperature See Troubleshooting System Cooling Problems in Troubleshooting Your aaa ees System E0212 VOLT Ivours 3 3 System power supply is out of acceptable voltage See Troubleshooting Redundant Power Supplies in Troubleshooting Your range faulty or improperly installed power System E0212 VOLT 5 supply E0212 VOLT 12 E0212 Faulty battery faulty system board See Troubleshooting the System Battery in Troubleshooting Your System E0212 VOLT BP 12 Backplane board is out of acceptable voltage See Troubleshooting Redundant Power Supplies in Troubleshooting Your range System E0212 VOLT BP 3 3 E0212 VOLT BP 5 E0212 LT CPU VRM Microprocessor VRM voltage is out of acceptable This message is not applicable to this system range faulty or improperly installed microprocessor VRM faulty system board
44. with the tape drive based on the following guidelines a Each device attached to a SCSI host adapter must have a unique SCSI ID number Narrow SCSI devices use IDs 0 to 7 wide SCSI devices use IDs from 0 to 15 Set the drive s SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive K NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number b SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated Therefore you enable the tape drive s termination if it is the last device in a chain of devices or sole device connected to the SCSI controller If you are connecting the drive to a controller card install the controller card in an expansion slot See Installing an Expansion Card in Installing System Components Connect the tape drive s SCSI interface cable to the drive Connect the other end of the SCSI interface cable to the SCSI controller card or the external SCSI connector on the system s back panel see Figure 2 2 Connect the tape drive s power cable to an electrical outlet Close the system See Closing the System in Troubleshooting Your System 11 Replace the front bezel if it was removed in step 2 See Closing the System in Troubleshooting Your System 12
45. D Controller Closing the System Troubleshooting a RAID Controller Card Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting Expansion Cards Troubleshooting the Microprocessors Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 5 1 Table 5 1 Start Up Routine Indications Look listen for An error message displayed on the monitor A series of beeps emitted by the system Alert messages from the systems management software The monitor s power indicator The keyboard indicators The diskette drive activity indicator The optical drive activity indicator The hard drive activity indicator An unfamiliar constant scraping or grinding sound when you access a drive Checking Basic Power Problems
46. Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide Introduction Indicators Messages and Codes Finding Software Solutions Running the System Diagnostics Troubleshooting Your System Installing System Components Installing Drives Getting Help Jumpers Switches and Connectors 1 O Connectors Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary in your User s Guide Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge PowerVault Dell OpenManage Dimension Inspiron OptiPlex Latitude Dell Precision PowerApp PowerConnect Axim and DellNet are trademarks of Dell Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than
47. Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide System Board Components System Battery Fans Power Supplies Expansion Cards System Memory Processor Installing a RAC Card This section describes how to install the following system components System battery Cooling fans Power supplies Expansion cards Riser card 1 System memory Processors RAC card For information on adding SCSI devices other types of drives or activating the optional integrated RAID controller see Installing Drives System Board Components When installing and replacing system board components use Figure 6 1 to locate the components Figure 6 1 System Board Components and Connectors fan B connector fan 5connector RAC connector system battery riser card am Ci parallel port connector ROMB key DIMM3_A DIMM3_B riser card DIMM2_A connector a DIMM2_B F DIMMI_A DIMNM_B processor 1 processor 2 fans 7 and 8 connector fan fan2 fan3 fan4 connector connector connector connector System Battery Replacing the System Battery A 2 CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Enter the System
48. See Using the System Setup Program in the User s Guide 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Ensure that the diskette optical drive carrier is fully inserted in the system chassis See Figure 7 3 5 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 6 Run the appropriate online diagnostic test to see whether the diskette drive works correctly 7 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 8 Open the system See Opening the System 9 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components 10 Close the system See Closing the System 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 12 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the diskette drive logic or an expansion card may be faulty Continue to the next step If the tests fail see Getting Help 13 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 14 Open the system See Opening t
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50. USB Parallel Printer Troubleshooting a Serial O Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to another USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 f possible swap the interface cable with a working cable If the problem is resolved replace the interface cable 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the
51. ailure in the first 64 KB of main memory through 2 4 4 3 1 1 Faulty system board See Getting Help 4 2 1 Faulty system board See Getting Help 4 2 4 See Troubleshooting Expansion Cards in Troubleshooting Your System 4 3 1 See Troubleshooting System Memory in Troubleshooting Your System 4 3 2 Install a memory module in the first memory module connector See System Memory in module connector Installing System Components 4 3 3 Faulty system board See Getting Help 4 3 4 Time of day clock stopped See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Super I O chip failure faulty system board Faulty system board See Getting Help Cache test failure faulty processor See Troubleshooting the Microprocessors in Troubleshooting Your System Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see Finding Software Solutions and the documentation that accompanied the operating system or appl
52. and drives 1 2 and 3 o Connect SCSI channel B channel 1 on the controller card to connector SCSIB on the SCSI backplane see Figure A 5 This channel controls drives 4 5 7 and 9 Back to Contents Page Back to Contents Page Getting Help Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem perform the following steps 1 Complete the procedures in Troubleshooting Your System 2 Run the system diagnostics and record any information provided 3 Make a copy of the Diagnostics Checklist and fill it out 4 Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services 5 fthe preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper su
53. been detected the LCD display flashes amber regardless of whether the system has been powered on Power on indicator The power on indicator lights when the system power is on The power on indicator blinks when power is available to the power button System but the system is not powered on The power button controls the DC power supply output to the system NOTE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed System The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of identification button these buttons is pushed the blue system status indicator on the front and back blinks until one of the buttons is pushed again USB connectors Connects USB 2 0 compliant devices to the system NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Video connector Connects a monitor to the system Back Panel Features and Indicators Figure 2 2 shows the contro
54. beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers Country City International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Aruba Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Austria Vienna westewwwdeheamar SOS LLL Pme vs_latinservices gelicom SOS a ERN la techsupport dell com peere ooo ooo la_enterp
55. cator is amber Action 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Identify the faulty power supply The power supply s fault indicator is lit See Power Indicator Codes in Indicators Messages and Codes NOTICE The power supplies are hot pluggable Remove and install only one power supply at a time in a system that is powered on The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source Operating the system with only one power supply installed and without a power supply blank installed for extended periods of time can cause the system to overheat 3 Ensure that the power supply is properly installed by removing and reinstalling it See Power Supplies in Installing System Components NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Power Indicator Codes in Indicators Messages and Codes If the problem persists remove the faulty power supply See Removing a Power Supply in Installing System Components 4 Install a new power supply See Installing a Power Supply in Installing System Components If the problem persists see Getting Help Troubleshooting
56. connect the system to the electrical outlet and turn on the system and attached peripherals If there is no memory related error message the problem is resolved If the problem persists see Getting Help There are memory related error messages on the system LCD or in the SEL 1 Enter the System Setup program and disable the Redundant Memory option if applicable See Using the System Setup Program in your User s Guide 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 3 Replace the memory module s identified by the diagnostics See Installing Memory Modules in Installing System Components 4 Enter the System Setup program and enable the Redundant Memory option if disabled in step 1 5 Restart the system If there are still memory related errors on the system LCD or in the SEL see Getting Help Troubleshooting a Diskette Drive Problem Error message indicates a problem with the optional diskette drive Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Enter the System Setup program and verify that the diskette controller is enabled and the diskette drive is configured correctly
57. connected If the problem persists replace the drive See Installing Drives An operating system is not Check the hard drive configuration settings in the System Setup program on the hard drive See Using the System Setup Program in your User s Guide Faulty system board See Getting Help Not a bootable diskette Use a bootable diskette Loose cables to expansion Ensure that all appropriate cables are securely connected to the expansion cards See Troubleshooting Expansion Cards in Troubleshooting Your System card s faulty or improperly installed expansion card Faulty or improperly installed Reseat the PCle cards and the expansion card cage See Installing the Bus nn Dev nn Funcn Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error Expected Link Width is n Actual Link Width is n PCIe Training Error Embedded Bus nn Dev nn Funcn PCIe Training Error Slot n Plug amp Play Configuration Error Read fault Requested sector not found Remote Configuration update attempt failed ROM bad checksum address Sector not found Seek error Seek operation failed Shutdown failure Spare bank enabled The amount of system memory has changed Faulty memory module Time of day clock stopped Time of day not set please run SETUP program Timer chip counter 2 failed Unsupported RAID key
58. creen ensure that Channel B under the Embedded RAID Controller option is set to SCSI See Using the System Setup Program in your User s Guide Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive Connecting an External SCSI Tape Drive This subsection describes how to configure and install an external SCSI tape drive The drive may be connected to the integrated SCSI controller using the SCSI connector on the system back panel or to an optional SCSI controller card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See 10 your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the front bezel if attached See Opening the System in Troubleshooting Your System Open the system See Opening the System in Troubleshooting Your System Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and compare the jumper and switch settings with those in the documentation that came with the drive Unpack the tape drive and controller card if applicable and configure the tape drive according to the documentation that came
59. cription BATTERY RAC CONN Connector for the remote access controller RAC RAID KEY Connector for the optional RAID key Riser Card Connectors See Figure A 5 for the location of the connectors on the riser card Figure A 4 Riser Card SCSI SCSI RAID battery RAID memory module connector channel B channel A connector PCI7 x8 lane width PCI Express PCIB x4 lane width PCI Express PCI5 PCI X 64 bit 133 MHz PCI4 PCI X 64 bit 133 MHz PCI3 PCI X 64 bit 133 MHz PCI2 PCI X 64 bit 133 MHz PCI1 PCI 32 bit 33 MHz SCSI Backplane Connectors See Figure A 5 for the location and description of the connectors on the back of the SCSI backplane board Figure A 5 Connectors on Back of SCSI Backplane 1x2 backplane SCSIB connector SCSIA connector power connector drives 4 5 8 9 drives 0 1 2 3 control panel connector daughter card connector Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program in your User s Guide The password jumper enables these password features or disables them and clears any password s currently in use A 10 IL 12 CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for co
60. d reinstall the diskette optical drive carrier making sure it is fully inserted in the system chassis See Figure 7 3 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting a SCSI Tape Drive Problem Defective tape drive Defective tape cartridge Missing or corrupted tape backup software or tape drive device driver Defective optional SCS controller card Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See 10 IL your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the System Setup program and ensure that the secondary SCSI channel is enabled and set to SCSI See Using the System Setup Program in the User s Guide Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface cable is connected to the tape drive and SCSI controller card or the external SCSI connector on the system back panel SeeFigure 2 2 Ve
61. detected Unexpected interrupt in protected mode Unsupported CPU combination Unsupported CPU stepping detected Utility partition not available Warning Detected mode change from RAID to SCSI x of the embedded RAID subsystem Warning Detected mode change from SCSI to RAID x of the embedded RAID subsystem PCle card or expansion card cage Faulty or improperly installed PCIe card in the specified slot number Faulty or improperly installed PCle card or expansion card cage Faulty or improperly installed PCIe card in the specified slot number Error encountered in initializing PCI device faulty system board Faulty diskette diskette drive optical drive or hard drive System could not implement Remote Configuration request Expansion Card Cage and Expansion Cards If the problem persists see Getting Help Reseat the PCle card in the specified slot number See Expansion Cards If the problem persists see Getting Help Reseat the PCle cards and the expansion card cage See Installing the Expansion Card Cage and Expansion Cards If the problem persists see Getting Help Reseat the PCle card in the specified slot number See Expansion Cards If the problem persists see Getting Help nstall the NVRAM CLR jumper and reboot the system See Figure A 2 for jumper location Check for a BIOS update If the problem persists see Troubleshooting Expansion Cards in Troubleshooting
62. e fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern NOTE If a RAID controller is not installed only the drive online indicator pattern appears The drive activity indicator also blinks when the drive is being accessed Table 2 3 Hard Drive Indicator Patterns Condition Indicator Pattern Drive being prepared for removal Drive ready for insertion or removal Drive being prepared for operation Power I ndicator Codes The power button on the front panel controls the power input to the system s power supplies The power indicator can provide information on power status see Figure 2 1 Table 2 4 lists the power button indicator codes Table 2 4 Power Button I ndicators Indicates that power is supplied to the system and the system is operational Off Indicates that no power is supplied to the system ng Indicates that power is supplied to the system but the system is in a standby state For information on standby states see your operating system documentation The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred see Figure 2 4 Figure 2 4
63. e system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System 2 Press the release tab on the fan carrier and lift the fan out of the center fan bracket See Figure 6 4 Figure 6 4 Installing and Removing a Processor Fan release tab fan carrier Removing the Center Fan Bracket A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System 2 Remove the processor fans and expansion card fans See Removing a Processor Fan and Removing an Expansion Card Fan 3 Remove the expansion card cage See Removing the Expansion Card Cage 4 Press the release tab on each end of the center fan bracket then slide the bracket straight up and out of the system See Figure 6 5 NOTE When reinstalling the center fan bracket ensure that the power connector on the bracket is aligned with the corresponding connector on the system board Figure 6 5 Installing and Removing the Center Fan Bracket release tabs 2 center fan bracket
64. ernal cache memory are contained in a pin grid array PGA package that is installed in a ZIF socket on the system board The following items are included in the processor upgrade kit Processor Heat sink Two processor cooling fans if you are adding a second processor Replacing a Processor A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System 2 Remove the center fan bracket See Removing the Center Fan Bracket NOTICE When you remove the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is still warm NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 3 Press the blue tab on the end of one of the heat sink retention levers to disengage the lever then lift the lever 90 degrees See Figure 6 18 Figure 6 18 Installing and Removing the Heat Sink heat sink heat sink retention lever 2 4 Wait 30 seconds for the heat sink to loosen from the proces
65. g against electrostatic discharge 1 2 Open the system See Opening the System in Troubleshooting Your System To remove the memory cooling shroud lift the release latch and slide the shroud forward See Figure 6 16 Figure 6 16 Removing the Memory Cooling Shroud 3 4 memory cooling shroud release latch Locate the memory module sockets See Figure A 3 Press the ejectors on the memory module socket down and out as shown in Figure 6 17 to allow the memory module to be inserted into the socket Figure 6 17 Installing and Removing a Memory Module 10 memory module memory module socket ejectors 2 socket alignment key Align the memory module s edge connector with the alignment key on the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 3 through step 6 of this procedure to install the remaining memory modules See Table 6 2 and Table 6 3 for sample memory configurations Replace the memory cooling shroud
66. he System 15 Reinstall one of the expansion cards you removed in step 9 See Installing an Expansion Card in Installing System Components 16 Close the system See Closing the System 17 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 18 Run the appropriate online diagnostic test to see whether the diskette drive works correctly 19 Repeat step 13 through step 18 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help Troubleshooting an Optical Drive Problem System cannot read data from a CD Optical drive indicator does not blink during boot Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Try using a different CD that you know works properly Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program in the User s Guide Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Remove an
67. he components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the front bezel if attached See Opening the System in Troubleshooting Your System Open the system See Opening the System in Troubleshooting Your System Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and compare the jumper and switch settings with those in the documentation that came with the drive Unpack the tape drive and controller card if applicable and configure the tape drive according to the documentation that came with the tape drive based on the following guidelines a Each device attached to a SCSI host adapter must have a unique SCSI ID number Narrow SCSI devices use IDs 0 to 7 wide SCSI devices use IDs from 0 to 15 Set the drive s SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive K NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number b SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated The
68. he same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the Product Information Guide for more information 11 Replace the RAID battery See Activating the Optional Integrated RAID Controller in Installing Drives 12 Close the system See Closing the System 13 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting a RAI D Controller Card K NOTE When troubleshooting a RAID controller card also see the documentation for your operating system and the RAID controller Problem Error message indicates a RAID controller problem 1 RAID controller performs incorrectly or not at all Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Ensure that the controller card is firmly seated in its connector See Installi
69. ical specifications Systems management software documentation describes the features requirements installation and basic operation of the software Operating system documentation describes how to install if necessary configure and use the operating system software 1 Documentation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Back to Contents Page Back to Contents Page Indicators Messages and Codes Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide Front Panel Indicators and Features Back Panel Features and Indicators SCSI Hard Drive Indicator Codes Power Indicator Codes NIC Indicator Codes LCD Status Messages System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages Baseboard Management Controller Messages The system applications and operating systems can identify problems and alert you to them Any of the following can indicate when the system is not operating properly
70. ication Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Baseboard Management Controller Messages The Baseboard Management Controller BMC enables you to configure monitor and recover systems remotely BMC uses the system s serial port and integrated NIC1 to support fault logging and SNMP alerting K NOTE If the integrated network controller is used in an Ether Channel team or link aggregation team the BMC management traffic will not function properly For more information about network teaming see the documentation for the network controller For additional information on using BMC see the documentation for the BMC and systems management applications Back to Contents Page Back to Contents Page Finding Software Solutions Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by
71. ingapore E T S CS eOr TT T SSCS 800 300 412 or 21 422 07 10 General Support toll free 1 877 270 4609 Technical Support Dimension and Inspiron toll free 1800 394 7430 Technical Support Optiplex Latitude and Precision toll free 1800 394 7488 International Access Code 005 Country Code 65 South Africa J ohannesburg International Access Code 09 091 Country Code 27 City Code 11 Southeast Asian and Pacific Countries Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 west smpoemeddem mar e m awenemuam Customer Technical Support Customer Service and Sales Penang 604 633 4810 Malaysia webste supporteurodeiicom SSCS LL Emen supporteurosellcom ex es emaie OOO meadsmaamem OOOO S om ooo G webster supporteurodeicom OOO OO O O OOOO LL Emer swe supportogeicom SSS SSS Eruemmemeemem 0 Swe nbk_kats dell com E mail Suppor for OptiPon Swe kasono LL Emaii Suppor for Servers Nordic server suppont aeticom S Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Switzerland Geneva Website support euro dell com ES international Access Coda go E mail Tech support central EuropeQdell com E mail for French speaking HSB and Corporate Customers Country Code 41 support euro dell com ch fr emaildell
72. iskette Drive and Troubleshooting an Optical Drive in Troubleshooting Your System Replace the diskette Ensure that the diskette drive and optical drive cables are properly connected See Troubleshooting a Diskette Drive and Troubleshooting an Optical Drive in Troubleshooting Your System If the problem persists see Getting Help Reinsert or replace the diskette Update the RAID firmware using the Dell Support website at support dell com Restore the RAID firmware using the Dell Support website at support dell com Ensure that the memory modules are installed in matched pairs See General Ensure memory in slots DIMM1_A and DIMM1_B DIMM2 A and DIMM2 B DIMM3 A and DIMM3 B match identically in size speed and rank Error Incorrect memory configuration Memory slots DIMM3 A and DIMM3 B only support single rank DIMMs Remove the dual rank DIMMs from slots DIMM3 A and DIMM3 B Error Incorrect memory configuration Move DIMM3 A and DIMM3 B into DIMM2 A and DIMM2 B Error Incorrect memory configuration Swap the DIMMs in slots DIMM1 A and DIMM1_B with DIMMs in slots DIMM2 A and DIMM2 B Error Incorrect memory configuration Memory slots DIMM3 A and DIMM3 B must be empty if dual rank memory DIMMS are in slots DIMM2 A and DIMM2 B Error halted More than one RAC detected system Error Remote Access Card initializati
73. ive filler plate in the carrier The pins on the carrier fit into the corresponding holes in the side of the drive 9 Reinstall the latch and tighten the thumbscrew 10 Close the system See Closing the System in Troubleshooting Your System 11 Replace the front bezel if it was removed in step 2 See Closing the System in Troubleshooting Your System 12 Reconnect the system and peripherals to their electrical outlets Removing the Peripheral Bay Filler Panel Tower Systems Only To facilitate access to optional drives in the peripheral bays you can remove the peripheral bay filler panel from the system bezel 1 Remove the front bezel See Opening the System in Troubleshooting Your System 2 From the back of the bezel press outwards on the four hooks securing the filler panel then remove the filler panel See Figure 7 5 Figure 7 5 Removing the Peripheral Bay Filler Panel from the Bezel _ hooks 4 catches 4 I nstalling an Optical Drive A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See O
74. ivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTI ON Before servicing any components inside your computer see your Product I nformation Guide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message
75. ll free 1 800 624 9896 DellNet Service and Support toll free 1 877 Dellnet 1 877 335 5638 Financial Services website www dellfinancialservices com Printers and Projectors Technical Support toll free 1 877 459 7298 Dell Sales toll free 1 800 289 3355 Oo fe or toll free 1 800 879 3355 Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Back to Contents Page Back to Contents Page Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary in your User s Guide Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge PowerVault Dell OpenManage Dimension Inspiron OptiPlex Latitude Dell Precisi
76. ls indicators and connectors located on the system s back panel L NOTE Connect the power cable to connector PS1 if your system only has one power supply See Figure 2 2 Figure 2 2 Back Panel Features and Indicators parallel connector optional on rack systems serial connector SCSI connector video connector 7j Z dt optional L EER TE expansion card Bowen slots 7 supply 1 cS USB power i K connectors 2 supply 2 Atk optional zi d remote access connector optional NIC1 connector keyboard connector 7 By NIC2 connector system mouse connector identification button system status EA indicator connector system status indicator SCSI Hard Drive Indicator Codes If RAID is activated two indicators on each of the hard drive carriers provide information on the status of the SCSI hard drives RAID can be enabled either by activating the system s integrated RAID controller or by using a RAID expansion card connected to the backplane See Figure 2 3 and Table 2 3 The SCSI backplane firmware controls the drive power on fault indicator Figure 2 3 SCSI Hard Drive Indicators green drive activity indicator drive power on fault indicators green and e amber Table 2 3 lists the drive indicator patterns Different patterns are displayed as drive events occur in the system For example if a hard driv
77. lty or improperly installed memory modules Incorrect configuration settings in System Setup program Faulty or improperly installed diskette loose diskette drive or optical drive interface cable or loose power cable Faulty or improperly inserted diskette Faulty diskette drive or optical drive controller Diskette missing or improperly inserted in diskette drive An error has been generated by the firmware used by the optional integrated RAID controller The firmware used by the optional integrated RAID controller is not responding to system requests One or more unmatched Retry update Remove the NVRAM CLR jumper See Figure A 2 for the jumper location f no optical drive is installed disable the IDE controller See Using the System Setup Program in the User s Guide f an optical drive is installed see Troubleshooting an Optical Drive in Troubleshooting Your System nstall a correct version of the microprocessor so that both microprocessors have the same cache size See Replacing a Processor in Installing System Components Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System Run the System Setup program to correct the settings See Using the System Setup Program in your User s Guide Replace the diskette Ensure that the diskette drive and optical drive cables are properly connected See Troubleshooting a D
78. mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 2 1 and Figure 2 2 for the front panel and back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully the problem is not related to video hardware See Finding Software Solutions If the tests fail see Getting Help Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard 1 Keyboard is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Examine the keyboard and its cable for signs of damage 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard 4 Ifthe keyboard is a USB keyboard enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide If the problem is not resolved see Getting Help Troubleshooting the Mouse Problem System message indicates a problem with the mouse Mou
79. mplete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System Remove the memory cooling shroud by lifting the release latch and sliding the shroud towards the front of the system See Figure 6 16 Remove the password jumper plug See Fiqure A 2 to locate the password jumper on the system board Replace the memory cooling shroud Close the system See Closing the System in Troubleshooting Your System Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Remove the memory cooling shroud Reinstall the password jumper plug in its original position to enable the password protection feature Reinstall the memory cooling shroud 13 Close the system reconnect the system to the electrical outlet and tur
80. ms management software documentation Inside the System In Figure 5 1 the bezel and system cover are removed to provide an interior view of the system Figure 5 1 Inside the System expansion card cage riser card power supply bays 2 fans 8 hard drives 8 diskette drive optional optical drive optional control panel The system board holds the system s control circuitry and other electronic components The processor and memory are installed directly on the system board Using a riser card the system can accommodate up to seven expansion cards The SCSI backplane supports up to eight SCSI hard drives A removable drive carrier supports an optional diskette drive and optional optical drive The peripheral bays provide space for two half height or one full height 5 1 4 inch form factor devices or two additional SCSI hard drives and a half height 5 1 4 inch form factor device Power is supplied to the system board and drives through one or two optional power supplies Opening the System The system is enclosed by an optional bezel and cover To upgrade or troubleshoot the system remove the bezel and cover to access the drives and internal system components NOTE The following procedure applies to rack systems The procedure for a tower system is similar except the keylock and release latch are at the upper edge of the bezel when the system is upright 1 If applicable remove the bezel See Figure 5 2 a
81. n about the configuration utility Verify that the device drivers are installed and configured correctly See the operating system documentation Remove the hard drive and install it in another drive bay If the problem is resolved reinstall the hard drive in the original bay See Installing a SCSI Hard Drive in Installing Drives If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier See Getting Help If the problem persists the SCSI backplane board has a defective connector See Getting Help Check the SCSI cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System C Verify that the SCSI cable is securely connected to the SCSI backplane and to the SCSI host adapter on the riser card or a SCSI host adapter card installed in an expansion slot d Close the system See Closing the System Format and partition the hard drive See the operating system documentation If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting the I ntegrated RAI D Controller Problem Error message indicates a problem with the optional integrated RAID controller Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of
82. n on the system 14 Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Setup Program in your User s Guide Back to Contents Page Back to Contents Page I O Connectors Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide Serial Connector Parallel Connector PS 2 Compatible Keyboard and Mouse Connectors Video Connector USB Connectors Integrated NIC Connectors Network Cable Requirements 1 O connectors are the gateways that the system uses to communicate with external devices such as a keyboard mouse printer or monitor This section describes the various connectors on your system If you reconfigure the hardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B 1 1 O Connectors keyboard connector mouse connector video connector NIC2 connector parallel connector serial connector Table B 1 shows the icons used to label the connectors on the system NIC1 connector j connectors 2 Table B 1 1 O Connector I cons Serial connector Parallel connector Mouse connector Serial Connector Serial connectors support devices such as external modems printers and mice that require serial data transmission The serial connector is also used by
83. nd processor install the two processor cooling fans for the new processor See Installing and Removing a Processor Fan 16 Close the system See Closing the System in Troubleshooting Your System As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program 17 Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See your User s Guide for instructions about using the System Setup program 18 Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics for information about running the diagnostics and troubleshooting processor problems Installing a RAC Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove the memory cooling shroud by lifting the release latch and sliding the shroud forward See Figure 6 16 4 Remove the two memory module fans at the back
84. ng Blinking Figure 2 1 shows the controls indicators and connectors located behind the optional bezel on the system s front panel Table 2 2 describes the front panel features Figure 2 1 Front Panel Features and Indicators 5 25 inch drives 2 hard drives 8 diskette drive optic al drive rima optiona N optional optional cover release latch system identification button M SW siconda Pi enor N video connector power button X quem blue system status indicator LCD display Table 2 2 Front Panel LED Indicators Buttons and Connectors Indicator Button Description or Connector Blue system status Does not operate when the bezel is removed The LCD display indicates the status indicator Amber system Does not operate when the bezel is removed The LCD display indicates the status status indicator LCD display Provides system ID status information and system error messages The LCD display lights blue during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD display lights amber when the system needs attention due to a problem with power supplies fans system temperature or hard drives NOTE If the system is connected to AC power and an error has
85. ng Help SPEED POST DMA INIT DMA initialization failure DMA page register See Troubleshooting System Memory in Troubleshooting Your System write read failure Faulty system board See Getting Help Faulty keyboard controller faulty system board See Getting Help CNTRL See Troubleshooting System Memory in Troubleshooting Your System POST TIMER Programmable interval timer test failure faulty See Getting Help system board OST ROM Faulty or improperly installed expansion card See Troubleshooting Expansion Cards in Troubleshooting Your System CHKSUM VID MATCH CPU Specified microprocessor is faulty unsupported See Troubleshooting the Microprocessors in Troubleshooting Your System n improperly installed or missing BIOS disabled logging errors Check the SEL for details on the errors BIOS Faulty or improperly installed expansion card faulty system board Faulty or improperly installed microprocessor or See Troubleshooting the Microprocessors in Troubleshooting Your System system board If the problem persists see Getting Help Faulty system board See Getting Help Machine check error faulty or improperly installed See Troubleshooting the Microprocessors in Troubleshooting Your System microprocessor faulty system board u Fa See Troubleshooting Expansion Cards in Troubleshooting Your System ty system board See Getting Help Fa
86. ng an Expansion Card in Installing System Components 5 Ensure that the appropriate cables are firmly connected to their corresponding connectors on the controller card and SCSI backplane 6 Close the system See Closing the System 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see the RAID controller s documentation for more information on troubleshooting Troubleshooting Expansion Cards K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Ensure that the expansion card cage is securely installed See Removing the Expansion Card Cage in Installing System Components 5 En
87. nsion card itself must both support hot plug installation and removal 1 Open the system See Opening the System in Troubleshooting Your System 2 To power down the expansion slot press the indicator switch at the end of the expansion slot See Figure 6 14 3 Wait until the green and amber indicators for the slot are both off See Figure 6 14 and Table 6 1 Figure 6 14 Installing and Removing Hot Plug Expansion Cards 10 PCI7 x8 lane width PCI Express expansion card cage PCI6 x4 lane width PCI Express hot plug expansion card indicators power switches 2 expansion card retainer Open the plastic expansion card retainer adjacent to the back of the empty slot See Figure 6 14 Remove the filler bracket on the slot you will be using NOTICE Be very careful when removing the bracket to avoid dropping it onto the system board and damaging the system board K NOTE Keep this bracket if you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Insert the expansion card firmly into the expansion card connector until the card is fully seated being careful not to remove the riser card from the system board Ensure that the expansion card bracket is also inserted into the securing slot on the chassis s back panel
88. ntifies the problem K NOTE If the system boots without a keyboard mouse or monitor attached the system does not issue beep codes related to those peripherals If a beep code is emitted write down the series of beeps and then look it up in Table 2 9 If you are unable to resolve the problem by looking up the meaning of the beep code use system diagnostics to identify the possible cause If you are still unable to resolve the problem see Getting Help Table 2 9 System Beep Codes Code Cause Corrective Action 1 1 2 CPU register test failure See Troubleshooting the Microprocessors in Troubleshooting Your System 1 1 3 CMOS write read failure faulty system board Faulty system board See Getting Help 1 1 4 BIOS error Reflash the BIOS 1 2 1 Programmable interval timer failure faulty system Faulty system board See Getting Help board 1 2 2 DMA initialization failure See Troubleshooting System Memory in Troubleshooting Your System 1 2 3 DMA page register write read failure 1 3 1 Main memory refresh verification failure 1 3 2 No memory installed 1 3 3 Chip or data line failure in the first 64 KB of main memory 1 3 4 Odd even logic failure in the first 64 KB of main memory 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure 1 4 4 Software NMI port test failure 2 1 1 Bit f
89. o action is required Amber characters on a black background The system needs attention Table 2 7 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the system event log SEL For information on the SEL and configuring system management settings see the systems management software documentation A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Table 2 7 LCD Status Messages Line 1 Line 2 Causes Corrective Actions Message Message SYSTEM SYSTEM NAME SYSTEM ID is a unique name five characters or This message is for information only ID less defined by the user You can change the system ID and name in the System Setup program See SYSTEM NAME is a unique name 16 characters or your system s User s Guide for instructions less defined by the user The system ID and name display under the following conditions The system is powered on The power is off and active POST errors are displayed E0000 OVRFLW CHECK LCD overflow message Check the SEL for details on the events LOG A maximum of three error messages can display sequentially on the LCD The fourth message displays as
90. on 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program in your User s Guide 3 Check the appropriate indicator on the NIC connector See NIC Indicator Codes in Indicators Messages and Codes If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 4 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your User s Guide Responding to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures fans and hard drives in the system Alert messages appear in the Alert Log window For information about the Alert Log window see the syste
91. on failure Error 8602 Auxiliary device failure Verify that the keyboard and mouse are securely attached to correct connectors Gate A20 failure General failure Keyboard controller failure Keyboard data line failure Keyboard failure Keyboard stuck key failure Keyboard fuse has failed Manufacturing mode detected Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at start address to end address Memory write read failure at address read value expecting value Memory mirroring enabled Memory tests terminated by keystroke No boot device available No boot sector on hard disk drive No timer tick interrupt Not a boot diskette PCI BIOS failed to install PCIe Degraded Link Width Error Embedded pairs of memory modules are detected Memory Module Installation Guidelines in Installing System Components Dual rank memory modules are installed in slots DIMM3 A and DIMM3 B Ensure that only single rank memory modules are installed in slots DIMM3 A and DIMM3 B See General Memory Module Installation Guidelines in Installing System Components Memory modules are not installed in consecutive banks Move memory modules from slots DIMM3 A and DIMM3 B into DIMM2 A and DIMM2 B See General Memory Module Installation Guidelines in Installing System Components
92. on PowerApp PowerConnect Axim and DellNet are trademarks of Dell Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own August 2004 P N P1778 Rev A00 Back to Contents Page
93. on cards installed in connectors on a riser card The expansion slots are configured as follows o Slot 1 is a 5 V 32 bit 33 MHz legacy PCI expansion slot o Slots 2 through 5 are 3 3 V 64 bit 133 MHz PCI X expansion slots o Slot 6 is a hot plug x4 lane width PCI Express expansion slot o Slot 7 is a hot plug x8 lane width PCI Express expansion slot Figure 6 11 shows the relative locations of the expansion card slots Figure 6 11 Expansion Slots PCI7 x8 lane width PCI Express PCI amp x4 lane width PCI Express PCI5 PCI X 64 bit 133 MHz 3 3 V PCI4 PCI X B4 bit 133 MHz 3 3 V PCI3 PCI X 64 bit 133 MHz 3 3 V PCI2 PCI X 64 bit PCI1 PCI 32 bit 33 MHz 5 V 133 MHz 3 3 V Hot Plug Expansion Cards Your system supports PCI Express hot plug expansion cards in slots 6 and 7 The indicators on each expansion slot insulator show the state of the expansion card connector See Figure 6 11 and Table 6 1 NOTICE Your system s operating system and the expansion card itself must both support hot plug installation and removal NOTICE To avoid damage to the expansion card or system board refer to the expansion slot indicator when you add or remove a PCI Express expansion card Table 6 1 Hot Plug Expansion Slot I ndicators Green Power Indicator Amber Attention Indicator Safe to Add Remove Card Description on for wo connecter powers eo SSCS on ns a
94. or heat sinks speed or frequency are properly installed see Replacing a Processor in Installing System Components No power available from the specified power See Troubleshooting Redundant Power Supplies in Troubleshooting Your supply specified power supply is improperly System installed or faulty Insufficient power is being supplied to the See Troubleshooting Redundant Power Supplies in Troubleshooting Your system power supplies are improperly installed System faulty or missing Correctable errors threshold was met in a See Troubleshooting System Memory in Troubleshooting Your System memory bank errors were remapped to the spare row Memory modules installed in the specified bank Ensure that both memory modules in the bank are the same type and size are not the same type and size faulty memory and that they are properly installed If the problem persists see module s Troubleshooting System Memory in Troubleshooting Your System Multiple single bit errors on a single memory See Troubleshooting System Memory in Troubleshooting Your System module See Troubleshooting SCSI Hard Drives Troubleshooting a RAID Controller Card and Troubleshooting the Integrated RAID Controller in Troubleshooting Your System controller CMOS write read failure faulty system board See Getting Help POST CPU Microprocessor speed control sequence failure See Getti
95. ots in the system back panel Removing an Expansion Card Fan CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System 2 Compress the two latches on the top of the fan then remove the fan See Figure 6 8 When installing the fan ensure that the power connector on the fan is aligned with the connector on the center fan bracket See Figure 6 8 Figure 6 8 Installing and Removing an Expansion Card Fan latches 2 connectors Power Supplies Removing a Power Supply NOTICE The system requires one power supply for the system to operate normally The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source Remove and replace only one power supply at a time in a system that is powered on NOTICE If only one power supply is installed it must be installed in the left power supply bay 1 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply 3 Loosen the thumbscrew on the release lever then open the lever and slide the power supply out of the chassis See Figure 6 9 Figure 6 9 Ins
96. oups or devices The system diagnostics menus and options allow you to 1 Run tests individually or collectively Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD To use diskettes you must either have the optional diskette drive installed in your system or a USB diskette drive NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program
97. p code the memory module is not faulty If the beep code reoccurs the memory module is faulty and should be replaced 7 Perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System C Repeat step c through step f in step 6 for each memory module installed 8 If you have tested all the memory modules and the problem persists or none of the memory modules passes the system board is faulty See Getting Help The system starts up successfully but there are memory related error messages A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Ensure that the memory modules are populated correctly See General Memory Module Installation Guidelines in Installing System Components If the memory modules are populated correctly continue to the next step 4 Reseat the memory modules in their sockets See Installing Memory Modules in Installing System Components 5 Close the system See Closing the System 6 Re
98. pening the System in Troubleshooting Your System 3 Open the system See Opening the System in Troubleshooting Your System 4 To remove the drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 7 3 5 Remove the optical drive filler plate from the carrier a Loosen the thumbscrew from the latch securing the optical drive or filler plate See Figure 7 6 b Remove the latch C Lift the optical drive filler plate from the carrier Figure 7 6 Installing an Optical Drive in the Drive Carrier 10 1d diskette optical drive carrier interface board plastic rivets 2 Install the new optical drive in the carrier See Figure 7 6 The pins on the carrier fit into the corresponding holes in the side of the drive Attach the interposer board to the back of the carrier using the two plastic rivets See Figure 7 6 Reinstall the latch and tighten the thumbscrew Close the system See Closing the System in Troubleshooting Your System Replace the front bezel if it was removed in step 2 See Closing the System in Troubleshooting Your System Reconnect the system and peripherals to their electrical outlets Installing an Internal SCSI Tape Drive This subsection describes how to configure and install an internal SCSI tape drive in the peripheral bays A CAUTION Only trained service technicians are authorized to remove the system cover and access any of t
99. pport personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You Call NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp J apan only www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only Electronic Quote Service sales dell com apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Electronic Information Service info dell com AutoTech Service Dell s automated technical
100. rals 15 Enter the System Setup program and verify that the setting for the SCSI controller has changed to reflect the presence of the RAID hardware See Using the System Setup Program in your User s Guide 16 Install and configure the RAID software See the RAID software documentation for more information Installing a RAID Controller Card See Installing an Expansion Card in Installing System Components for instructions about installing the card See the RAID controller documentation for information on installing and configuring the RAID software SCSI Hard Drive Cabling Guidelines Non RAI D Configurations For a system without an optional RAID controller installed connect SCSI channel A on the riser card to connector SCSIA on the SCSI backplane board If the optional external SCSI cable is installed connect it to SCSI channel B on the riser card RAID Configurations If the optional ROMB controller is enabled or an optional RAID controller card is installed you can configure the hard drives for RAID operation The general cabling configurations for various system options are discussed in the following subsections For details on drive requirements for specific RAID types see your RAID controller documentation 1x8 Drive Configuration For a 1x8 drive configuration with no optional 1x2 backplane installed in the system connect SCSI channel A on the riser card see Figure A 4 or SCSI channel A on the optional RAID
101. rd controller IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 Back to Contents Page Back to Contents Page Running the System Diagnostics Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Server Administrator Diagnostics To assess a system problem first use the online Server Administrator diagnostics If you are unable to identify the problem then use the system diagnostics To access the online diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device gr
102. refore you enable the tape drive s termination if it is the last device in a chain of devices or sole device connected to the SCSI controller If a controller card was included in the drive kit install the card now See Installing an Expansion Card in Installing System Components 10 Li 12 13 14 15 16 TZ Remove the filler plate from the peripheral bay If the mounting rails are not attached to the drive install them now Insert the drive into the peripheral bay Connect the SCSI interface cable in the drive kit to the drive Connect the drive to a SCSI controller To use the system s intergrated SCSI controller connect the SCSI interface cable to connector SCSI B on the riser card See Figure A 4 If you are connecting the card to an optional SCSI controller card connect the SCSI interface cable to the SCSI connector on the card Connect the power cable supplied with the tape drive to the connector on the drive and to the power connector on the SCSI backplane See Figure A 5 Close the system See Closing the System in Troubleshooting Your System Replace the front bezel if it was removed in step 2 See Closing the System in Troubleshooting Your System Reconnect the system and peripherals to their electrical outlets and turn them on If you connected the drive to the integrated SCSI controller on the riser card enter the System Setup program From the Integrated Devices S
103. rify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System If the drive is connected to an optional SCSI controller card check that the card is firmly seated in its connector See Installing an Expansion Card in Installing System Components If the drive is connected to the integrated SCSI controller on the riser card using the optional external SCSI connector on the system back panel check the cable connection to the riser card 12 13 14 1D Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help for information on obtaining technical assistance Troubleshooting SCSI Hard Drives Problem Device driver error Hard drive not recognized by the
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105. run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Back to Contents Page Back to Contents Page Troubleshooting Your System Dell PowerEdge 2800 Systems Installation and Troubleshooting Guide Safety First For You and Your System Troubleshooting the System Battery Start Up Routine Troubleshooting Redundant Power Supplies Checking Basic Power Problems Troubleshooting System Cooling Problems Checking the Equipment Troubleshooting System Memory Troubleshooting Basic I O Functions Troubleshooting a Diskette Drive Troubleshooting a NIC Troubleshooting an Optical Drive Responding to a Systems Management Software Alert Message Troubleshooting a SCSI Tape Drive Inside the System Troubleshooting SCSI Hard Drives Opening the System Troubleshooting the Integrated RAI
106. ry sockets are located on the system board adjacent to the power supply bays See Figure 6 1 K NOTE Two way interleaving is not supported in the 256 MB single memory module configuration NOTICE If you remove your original memory modules from the system during a memory upgrade keep them separate from any new memory modules that you may have Use only registered ECC PC2 3200 compliant DDR Il 400 memory modules The system memory is located on the system board adjacent to the power supply bays See Figure 6 1 The memory module sockets are arranged in three banks on two channels A and B The memory module banks are identified as follows Bank 1 DIMM1 A and DIMM1 B 1 Bank 2 DIMM2 A and DIMM2 B Bank 3 DIMM3 A and DIMM3 B General Memory Module I nstallation Guidelines 1 If only one memory module is installed it must be installed in socket DIMM1 A or DIMM1_B If two or more memory modules are installed they must be installed in pairs of matched memory size speed and technology The system supports both single ranked and dual ranked memory modules If you install both single ranked and dual ranked memory modules the dual ranked memory modules must be installed in bank 1 1 Dual ranked memory modules are not supported in bank 3 If dual ranked memory modules are installed in bank 2 you cannot install any memory modules in bank 3 Memory modules marked with a 1R are single ranked and modules marked with a 2R are d
107. s 7 Let the system dry thoroughly for at least 24 hours 8 Replace the processor s memory modules and expansion cards See Replacing a Processor Installing Memory Modules and Installing an Expansion Card in Installing System Components 9 Replace the expansion card cage See Installing the Expansion Card Cage in Installing System Components 10 Close the system See Closing the System 11 Reconnect the system to the electrical outlet and turn on the system and peripherals If the system does not start properly see Getting Help 12 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System Problem System was dropped or damaged Action CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System 2 Ensure that the following components are properly installed Expansion card cage Expansion cards 1 Memory modules 1 Processor s Power supplies Fans 1 Hard drives 3 Ensure that all cables are properly connected 4 Close the system See Closing the System
108. s such as 1 2 The number 1 is printed on the circuit board with a triangle so that you can identify each pin number based on the location of pin 1 Figure A 2 shows the location and default settings of the server module jumper blocks See Table A 1 for the designations default settings and functions of the jumpers System Board J umpers Figure A 2 shows the location of the configuration jumpers on the system board Table A 1 lists the jumper settings NOTE To access the jumpers remove the memory cooling shroud by lifting the release latch and sliding the shroud towards the front of the system See Figure 6 16 Figure A 2 System Board Jumpers PASSWD ogo crx NVRAM CLR Table A 1 System Board Jumper Settings Jumper Setting Description PASSWD lo The password feature is enabled default lom The password feature is disabled NVRAM CLR default The configuration settings in NVRAM are retained at system boot efau a The configuration settings in NVRAM are cleared at next system boot System Board Connectors See Figure A 3 and Table A 2 for the location and description of the system board connectors Figure A 3 System Board Connectors FANG FAN5 RAC_CONN PARA_CONN BATTERY RAID_KEY DIMM3_A DIMM3_B DIMM2_A DIMM2_B DIMM1_A DIMM1_B PSU1_CONN PSU2_CONN FAN_7_8 Table A 2 System Board Connectors Connector Des
109. s device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option 1 Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is
110. sages and Codes provides information about error messages that are hardware based If you receive an error message that is not listed see your operating system or software program documentation for troubleshooting information Input Errors Pressing a specific key or set of keys at the wrong time may produce unexpected results See the documentation that came with the software application to ensure that the values or characters you are entering are valid Ensure that your operating system is configured properly to run the application Remember that whenever you change the parameters of the operating system the changes can conflict with an application s operating requirements After you configure the operating system you may need to reinstall or reconfigure a software application so that it can run properly in its new environment Application Conflicts Some applications can leave unnecessary files or data behind after they are deleted from your system Device drivers can also create application errors If application errors occur see your application device driver or operating system documentation for troubleshooting information I RQ Assignment Conflicts Most PCI devices can share an IRQ but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 3 1 IRQ Assignment Defaults IRQ Line Assignment System timer Keyboa
111. scharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3 Open the system See Opening the System in Troubleshooting Your System 4 To remove the drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 7 3 Figure 7 3 Installing and Removing the Diskette Optical Drive Carrier diskette optical drive carrier release latch 5 Remove the optical drive or optical drive filler plate from the carrier a Loosen the thumbscrew on the latch securing the optical drive or filler plate See Figure 7 4 b Remove the latch c Lift the optical drive or optical drive filler plate from the carrier Figure 7 4 Installing a Diskette Drive in the Drive Carrier alignment pins 2 Q diskette drive retention spring diskette optical drive carrier optical drive filler plate interface board plastic rivets 2 latch thumbscrew 6 To remove the diskette drive filler plate pull the retention spring slightly away from the filler plate then lift the filler plate from the carrier 7 Deflect the retention spring slightly then insert the diskette drive into the carrier The pins on the carrier fit into the corresponding holes in the side of the drive See Figure 7 3 8 Replace the optical drive or optical dr
112. se is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 5 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse 4 Ifthe mouse is a USB mouse enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide 5 fthe problem is not resolved see Getting Help Troubleshooting Basic I O Functions Problem Error message indicates a problem with the serial port Device connected to the serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled See Using the System Setup Program in the User s Guide 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully but the problem persists see the appropriate procedure Troubleshooting a Serial I O Device or Troubleshooting a Non
113. sor 5 Open the other heat sink retention lever 6 If the heat sink has not separated from the processor carefully rotate the heat sink in a clockwise then counterclockwise direction until it releases from the processor Do not pry the heat sink off of the processor 7 Lift the heat sink off of the processor and set the heat sink upside down so as not to contaminate the thermal grease 8 Pull the socket release lever straight up until the processor is released from the socket See Figure 6 19 Figure 6 19 Installing and Removing a Processor poe pin 1 corner of processor processor socket release lever pin 1 corner of socket ZIF socket 9 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins when removing the processor Bending the pins can permanently damage the processor 10 Unpack the new processor If any of the pins on the processor appear bent see Getting Help 11 Align the pin 1 corner of the processor with the pin 1 corner of the ZIF socket See Figure 6 19 K NOTE Identifying the pin 1 corners is critical to positioning the processor correctly Identify the pin 1 corner of the processor by locating the tiny gold triangle on one corner of the processor Place this corner in the same corner of the ZIF socket identified by a corresponding triangle 12 Install the processor in the socket
114. support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing
115. sure that each expansion card is firmly seated in its connector See Installing an Expansion Card in Installing System Components 6 Close the system See Closing the System 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening the System 10 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components 11 Close the system See Closing the System 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test If the tests fail see Getting Help 14 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Reinstall one of the expansion cards See Installing an Expansion Card d Close the system See Closing the System e Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting the Microprocessors Problem Error message indicates a processor problem A heat sink is not installed for each processor Action A CAUTION
116. system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove the expansion card cage See Removing the Expansion Card Cage 4 Open the plastic expansion card retainer adjacent to the back of the empty slot See Figure 6 13 Figure 6 13 Installing and Removing Non Hot Plug Expansion Cards expansion card retainer eee expansion card 5 Remove the filler bracket on the slot you will be using NOTE Keep this bracket if you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Insert the expansion card firmly into the expansion card connector until the card is fully seated K NOTE Ensure that the expansion card bracket is also inserted into the securing slot on the back of the expansion card cage 7 Close the expansion card retainer See Figure 6 13 8 Reinstall the expansion card cage See Installing the Expansion Card Cage 9 Connect any internal or external cable s to the expansion card 10 Close the system See Closing the System in Troubleshooting Your System Installing a Hot Plug Expansion Card NOTICE Your system s operating system and the expa
117. tallation Guidelines in Installing System Components and Using the System Setup Program in your User s Guide See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Check the Time and Date settings See Using the System Setup Program in your User s Guide If the problem persists see Troubleshooting the System Battery in Troubleshooting Your System Faulty system board See Getting Help A RAID key intended for use with another system is installed Faulty or improperly installed memory modules or faulty system board Mismatched processors are installed Processor is not supported by the system Processor is not supported by the system lt F10 gt key was pressed during POST but no utility partition exists on the boot hard drive Type of controller has changed from optional RAID to SCSI since previous system boot Type of controller has changed from SCSI to optional RAID since previous system boot Replace the RAID key Ensure that all memory modules are properly installed See General Memory Module Installation Guidelines in Installing System Components If the problem persists see Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Replace a microprocessor so that both microprocessors match See Adding or Replacing a Microprocessor in Installing
118. talling and Removing a Power Supply power supply thumbscrew release lever Installing a Power Supply 1 If you are adding a second power supply remove the power supply filler panel See Removing the Power Supply Bay Filler Panel 2 Holding the release lever in the open position slide the new power supply into the chassis until the release lever contacts the system chassis See Figure 6 9 3 Close the release lever until the power supply is fully seated 4 Lock the retention lever in place using the thumbscrew See Figure 6 9 5 Connect the power cable to the power supply and plug the cable into a power outlet NOTICE When connecting the power cable insert the cable through the strain relief loop After installing a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine whether it is working properly The power on indicator will turn green to signify that the power supply is functioning properly see Figure 2 4 Removing the Power Supply Bay Filler Panel 1 Grasp the filler panel using the two holes See Figure 6 10 2 Lift the panel upwards then rotate the lower edge of the panel away from the system back panel See Figure 6 10 Figure 6 10 Removing the Power Supply Bay Filler Panel power supply bay filler panel TRAN V NY NE Wis Expansion Cards Your system supports up to seven full length expansi
119. ted keyboard cable replace the keyboard If the problem persists see Getting Help faulty keyboard faulty keyboard controller Keyboard fuse has failed Replace the keyboard Faulty system board See Getting Help System is incorrectly After the message appears during system boot press lt Alt gt lt F gt to turn off configured manufacturing mode Faulty or improperly installed Ensure that all memory modules are properly installed See Troubleshooting memory modules or faulty System Memory in Troubleshooting Your System If the problem persists system board see Getting Help Replace the mouse If the problem persists replace the keyboard Memory mirroring enabled You can enable memory mirroring using the System Setup program if the memory is configured to support mirroring For more information see General Memory Module Installation Guidelines in Installing System Components and Using the System Setup Program in your User s Guide The spacebar was pressed during POST to terminate the memory test Information only Faulty or missing diskette drive optical drive or hard drive Check the Integrated Devices configuration settings in the System Setup program See Using the System Setup Program in your User s Guide Ensure that either SCSI Controller Diskette Controller or IDE CD ROM Controller is enabled If the system is booting from a SCSI controller ensure that the controller is properly
120. the BMC to provide remote access to the system The serial connector uses a 9 pin D subminiature connector Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1 When you add an expansion card containing a serial connector that has the same designation as the integrated connector the system s autoconfiguration feature remaps reassigns the integrated serial connector to the next available designation Both the new and the remapped COM connectors share the same IRQ setting COM1 and COM3 share IRQ4 while COM2 and COM4 share IRQ3 NOTE If two COM connectors share an IRQ setting you may not be able to use them both at the same time In addition if you install one or more expansion cards with serial connectors designated as COM1 and COMS the integrated serial connector is disabled Before adding a card that remaps the COM connectors check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation Figure B 2 illustrates the pin numbers for the serial connector and Table B 2 defines the pin assignments for the connector Figure B 2 Serial Connector Pin Numbers Table B 2 Serial Connector Pin Assignments Pin mE Definition 1 oco i ost carrier antec 2 s i eme 3 sour o serareus a om o pata terminar rese e os 1 Data set ray 7 ms o Request to sera _ a es i _Jeeartosena o a i ing maor
121. ual ranked See Figure 6 15 Figure 6 15 Determining a Memory Module s Capacity and Rank capacity label Spare Bank Support If six identical single rank memory modules are installed the memory modules in bank 3 DIMM3_A and DIMM3_B can function as a spare bank if you select the spare bank option using the System Setup program Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in bank 1 and bank 2 and no memory modules are installed in bank 3 Table 6 2 and Table 6 3 show examples of different memory configurations Table 6 3 lists the various allowable combinations of single and dual ranked memory modules Table 6 2 Sample Memory Configurations Total Memory 256 MB 1 GB 1 GB 2 GB 2 GB 3 GB 3 GB 4 GB 4GB 6 GB 6 GB 8 GB 8 GB 12 GB 16 GB Table 6 3 Allowable Memory Module Configurations Single Ranked and Dual Ranked Memory Modules DIMM1_A DIMM1_B DIMM2 A DIMM2 B DIMM3 A DIMM3 B Single rank Single rank Dual rank Single rank Dual rank Dual rank Single rank Dual rank Installing Memory Modules CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product I nformation Guide for complete information about safety precautions working inside the computer and protectin
122. udes the following significant service and upgrade features 2x5 character LCD display for error messaging at system startup Baseboard Management Controller BMC which monitors temperatures and voltages throughout the system and notifies you if the system overheats if a system cooling fan malfunctions or if a power supply fails Hot pluggable cooling fans System diagnostics which checks for hardware problems if the system can boot System upgrade options are offered including An additional microprocessor Additional system memory An additional hot pluggable power supply to allow AC redundancy A variety of PCI PCI X and PCle expansion card options including RAID controller cards Remote access controller RAC for remote systems management An integrated RAID controller that can be activated with an additional memory module key and battery IDE optical drive Diskette drive Additional hard drives Other Documents You May Need A The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of initially setting up your system The User s Guide provides information about system features and techn
123. ulty or improperly installed memory module See Troubleshooting System Memory in Troubleshooting Your System faulty system board Faulty system board See Getting Help OS HANG System Messages Operating system watchdog timer timed out Restart your system If the problem persists see your operating system documentation MEMORY Memory mirroring enabled Information only MIRRORED MEMORY SPARED Memory spare bank enabled Information only RAC ERROR Remote access controller firmware failure faulty See Getting Help system board BIOS error Update the BIOS firmware see Getting Help Faulty or improperly installed backplane board NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the User s Guide Ensure that the interface cables are securely connected to the backplane board see Installing Drives If the problem persists see Getting Help System messages appear on the screen during system boot to notify you of a possible problem with the system Table 2 8 lists the system messages that can occur and the probable cause and corrective action for each message NOTE If you receive a system message that is not listed in Table 2 8 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 2 8 System Messages
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125. ystem in Troubleshooting Your System Removing a Hot Plug Expansion Card A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System 2 To power down the expansion slot press the indicator switch at the end of the expansion slot See Figure 6 14 3 Wait until the green and amber indicators for the slot are both off See Figure 6 14 and Table 6 1 4 Disconnect any internal or external cable s that are connected to the expansion card 5 Open the expansion card retainer adjacent to the PCI slot 6 Grasp the expansion card and carefully remove it from the riser card connector 7 f you are permanently removing the card replace the metal filler bracket over the empty card slot opening K NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Close the expansion card retainer 9 Close the system See Closing the System in Troubleshooting Your System System Memory You can upgrade your system memory to a maximum of 16 GB by installing combinations of 256 MB 512 MB 1 GB 2 GB or 4 GB when available 2 way registered ECC PC2 3200 DDR II 400 memory The memo

Dell PowerEdge 2800 Installation and Troubleshooting Guide

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