Dell Inspiron F957N User's Manual
Contents
1. Help and Support and select the option to view information about your computer 52 Drives Externally accessible Internally accessible one 5 25 inch drive bay for SATA DVD RW Super Multi Drive or Blu ray Disc combo or Blu ray Disc RW optical drive one 3 5 inch bay for a FlexBay drive two 3 5 inch drive bays for SATA hard drives Front Panel Connectors USB two USB 2 0 compliant connectors Audio one microphone connector one headphone connector Expansion Slots PCI Express x16 one slot supporting half height cards PCI Express x1 one slot supporting half height cards PCI two slots supporting half height cards Specifications Computer Environment Temperature ranges Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative 20 to 80 non condensing humidity Maximum vibration using a random vibration spectrum that simulates user environment Operating 5 to 350 Hz at 0 0002 G2 Hz Storage 5 to 500 Hz at 0 001 to 0 01 G2 Hz Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 40 G 5 with pulse duration of 2 msec 10 equivalent to 20 inches sec 51 cm sec 53 Specifications Computer Environment Storage 105 G 5 with pulse duration of 2 msec 10 equivalent to 50 inches sec 127 cm sec Altitude maximum Operating 715 2 to 3 048 m 750 to 10 000 ft Storage 7152. Using Your Inspiron Desktop Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer Microsoft Windows Vista provides three default options Balanced This power option offers full performance when you need it and saves power during periods of inactivity Power saver This power option saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime High performance This power option provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance 21 Using Your Inspiron Desktop Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up files 1 Click Start Control Panel System and Maintenance Welcome Center Transfer files and settings 2 Click Back up files or Back up computer 3 Click Continue on the User Account Control window and follow the instructions in the Back up Files wizard 22 Solving Problems This section provides troubleshooting information for your computer If you are unable to solve your problem using the following guidelines see Using Support Tools on page 30 or Contacting Dell on page 48 WARNING Only trained ser
3. You can use your computer to create presentations brochures greeting cards fliers and spreadsheets You can also edit and view digital photographs and images Check your purchase order for software installed on your computer After connecting to the Internet you can access websites setup an e mail account upload and download files and so on Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs listen to music and radio stations Your optical disc drive may support multiple disc media formats including CDs Blu ray Discs if the option is selected atthe time of purchase and DVDs You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to a disc saved on portable products such as MP3 players and handheld entertainment devices or played and viewed directly on connected TVs projectors and home theater equipment Customizing the Desktop You can customize your desktop to change the appearance resolution wallpaper screensaver and so on by accessing the Personalize appearance and sounds window To access the display properties window 1 Right click an open area of the desktop 2 Click Personalize to open the Personalize appearance and sounds window and learn more about your customization options
4. On computers with a video card use the connector on the card HDMI video connector Connects to the display On computers with a video card use the connector on the card USB 2 0 connectors 4 Connects to USB devices such as a mouse keyboard printer external drive or MP3 player Network connector and light Connects your computer to a network or broadband device qp Ka Using Your Inspiron Desktop The network activity light flashes when the computer is transmitting or receiving data A high volume of network traffic may make this light appear to be in a steady on state Side L R surround connector silver Connects to surround sound speakers Rear L R surround connector black Connects to multichannel capable sound speakers Center subwoofer connector orange Connects to a subwoofer Microphone connector pink Connects to a microphone for voice or audio input into a sound or telephony program 19 Using Your Inspiron Desktop 3 Line out connector green Connects to headphones and speakers with integrated amplifiers Line in connector blue Connects to devices like cassette or CD players 20 Software Features K NOTE For more information about the features described in this section see the Dell Technology Guide available on your hard drive or on the Dell Support website at support dell com Productivity and Communication
5. 2 to 10 668 m 750 to 35 000 ft Airborne G2 or lower as defined by contaminant ISA S71 04 1985 level Power DC Power Supply Wattage 250W 54 Power Maximum heat 852 5 BTU hr dissipation K NOTE Heat dissipation is calculated by using the power supply wattage rating Voltage 115 230 VAC 50 60 Hz 6 3 A Coin cell battery 3 V CR2032 lithium coin cell Physical Height maximum 37 79 cm 14 9 inches Width maximum 10 6 cm 4 2 inches Depth maximum 43 31 cm 17 01 inches Weight starting at 7 3 kg 16 1 Ib K NOTE Depending on the model of your computer there may be slight variations in the physical dimensions and weight By model Processor Memory Connectors Minimum Maximum Memory type Capacities 535s 537s Intel Celeron Intel Pentium Dual Core Intel Core 2 Duo Intel Pentium Core2 Quad 537s only two 1 GB 1x 1 GB DIMM 4 GB 2x 2 GB DIMMs 800 MHz DDR2 DIMM non ECC memory only 1 GB and 2 GB 545s Intel Celeron Intel Pentium Dual Core Intel Pentium Core2 Duo Intel Pentium Core2 Quad four 1GB 1x 16GB DIMM 8 GB 4 x 2 GB DIMMs 800 MHz DDR2 DIMM non ECC memory only 1 GB and 2 GB Specifications 546s AMD Sempron AMD Athlon AMD Athlon X2 AMD Phenom four 2 GB 2x 1 GB DIMMs 8 GB 4x 2 GB DIMMs 800 MHz DDR2 DIMM non ECC memory only 1 GB and 2 GB K NOTE For instructions on upgrading your memory see the Servic
6. 38 Dell Factory Image Restore 39 Operating System Reinstallation 40 Contents Getting Help LLuuuuuuuee 42 Technical Support and Customer SENICE iei pvc deer E pen ve bids 43 DellConnect cc cece eee eee 43 Online Services 00 0c eee ee 44 Automated Order Status Service 45 Product Information 45 Returning Items for Repair Under Warranty or for Credit 46 Before You Call 000 cece eae 47 Contacting Dell z eii ExerekRbe rm eet 48 Finding More Information and ReSOUFCES 0 cece ee eee 50 Specifications 52 Appendix uerbi reRR D DeTREEde 57 Macrovision Product Notice 57 Index olo Saw olde sew cakes eet 58 Setting Up Your Inspiron Desktop This section provides information about setting up your Inspiron 535s 537s 545s 546s desktop and connecting peripherals N WARNING Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practice information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Before Setting Up Your Computer When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To
7. Bluetooth SIG Inc and is used by Dell under license Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own February 2009 P N F957N Rev A00 Contents Setting Up Your Inspiron Desktop 5 Before Setting Up Your Computer 5 Extend the Rear Stabilizing Feet 6 Connect the Display 0005 7 Connect the Keyboard and Mouse 9 Connect the Network Cable Optional 10 Connect the Power Cables to Your Display and Computer 11 Windows Vista Setup 12 Connect to the Internet Optional 12 Using Your Inspiron Desktop 16 Front View Features lisse 16 Back View Features 18 Software Features 005 20 Solving Problems 23 Network Problems ssessssse 23 Power Problems 2 2000 25 Memory Problems sssuusss 26 Lockups and Software Problems 2 Using Support Tools 30 Dell Support Center 30 Beep Codes crecen dae sencis 31 System Messages 00 32 Hardware Troubleshooter 34 Dell Diagnostics sese 34 System Recovery Options 37 System Restore 00ee ee eee
8. C calling Dell 47 CDs playing and creating 20 computer capabilities 20 connect ing displays 7 optional network cable 10 to the Internet 12 using dial up 13 conserving energy 21 Contacting Dell online 48 customer service 43 58 customizing your desktop 21 your energy settings 21 D data backing up 22 DellConnect 43 Dell Diagnostics 34 Dell Factory Image Restore 37 Dell Support Center 30 Dell support website 51 Dell Technology Guide for futher information 50 Diagnostic Checklist 47 drivers and downloads 51 DVDs playing and creating 21 E email addresses for technical support 44 energy conserving 21 F finding more information 50 front side connectors 16 FTP login anonymous 44 H hard drive type 52 hardware problems diagnosing 34 Hardware Troubleshooter 34 HDMI display 7 Index headphone front connector 17 help getting assistance and support 42 Internet connection 12 ISP Internet Service Provider 12 memory problems solving 26 network connection fixing 24 network connector location 19 59 Index network speed testing 23 0 order status 44 P power button and light 17 power problems solving 25 problems solving 23 products information and purchasing 45 reinstalling Windows 37 resources finding more 50 restoring factory image 39 60 S shipping products for return or repair 46 software features 20 software problems 27 solving problems 23 specificat
9. Call your local Dell representative for information on availability Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 47 and then see the contact information for your region or go to support dell com Getting Help DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect 43 Getting Help Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only 44 Dell Support e mail addresses e mobile supportGus dell com support us dell com e la techsupportG dell com Latin America and Caribbean countries only apsup
10. and close any open files and exit any open programs 2 Click Start Connect To 3 Follow the instructions on the screen to complete the setup 13 Setting Up Your Inspiron Desktop Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut 1 Save and close any open files and exit any open programs 2 Double click the ISP icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the following section K NOTE If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later K NOTE Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one 14 1 Save and close any open files and exit any open programs 2 Click Start Control Panel 3 Under Network and Internet click Connect to the Internet The Connect to the Internet window appears 4 Click either Broadband PPPoE or Dial up depending on how you want to connect Choose Broadband if you will use a DSL satellite modem cable TV modem or Bluetooth wireless technology connection Chose Dial
11. memory installation guidelines see the Service Manual on the Dell Support website at support dell com Check if the memory module is compatible with your computer Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Specifications on page 52 e Run the Dell Diagnostics see Dell Diagnostics on page 34 Reseat the memory modules see the Service Manual on the Dell Support website at support dell com to ensure that your computer is successfully communicating with the memory Solving Problems Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet If a program stops responding End the program 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task If a program crashes repeatedly Check the software documentation If necessary uninstall and then reinstall the program K NOTE Software usually includes installation instructions in its documentation or on CD 27 Solving Problems If the computer stops responding or a solid blue screen appears CAUTION You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse
12. press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start 3 Control Panel Programs Use an older program with this version of Windows 28 2 In the welcome screen click Next 3 Follow the instructions on the screen If you have other software problems Back up your files immediately Use a virus scanning program to check the hard drive or CDs e Save and close any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program f necessary uninstall and then reinstall the program Solving Problems 29 Using Support Tools Dell Support Center The Dell Supp
13. trackpad or a connected mouse or press the power button to resume normal operation If the power light is blinking amber The computer is receiving electrical power but a device might be malfunctioning or incorrectly installed You may have to remove and then reinstall the memory modules for information on removing and replacing memory modules see the Service Manual on the Dell Support website at support dell com 25 Solving Problems If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to a power strip Multiple power strips connected to the same electrical outlet 26 Memory Problems If you receive an insufficient memory message e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see the Service Manual on the Dell Support website at support dell com Reseat the memory modules see the Service Manual on the Dell Support website at support dell com to ensure that your computer is successfully communicating with the memory If you experience other memory problems Ensure that you are following the
14. INSPIRON SETUP GUIDE YOURS IS HERE INSPIRON SETUP GUIDE Models DCSLE and DCSLF Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem ZA WARNING A WARNING indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo YOURS IS HERE Inspiron Dell On Call and DellConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries AMD AMD Sempron AMD Athlon and AMD Phenom are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Vista and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark of the Blu ray Disc Association Bluetooth is a registered trademark owned by
15. Options 6 Click Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears K NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 7 Click Next The Confirm Data Deletion screen appears CAUTION If you do not want to proceed with Factory Image Restore click Cancel 8 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 9 Click Finish to reboot the system 40 Operating System Reinstallation Before You Begin If you are reinstalling the Microsoft Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the state it was in before you installed the new device driver See Using Microsoft Windows System Restore on page 38 CAUTION Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you ne
16. able to either a network port or a broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has been securely attached Setting Up Your Inspiron Desktop Connect the Power Cables to Your Press the Power Button on Your Display and Computer Computer and Display 0 e Q amp 11 Setting Up Your Inspiron Desktop Windows Vista Setup To set up Windows Vista for the first time follow the instructions on the screen These steps are mandatory and may take up to 15 minutes to complete The screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection yan CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable 12 Connect to the Internet Optional K NOTE ISPs and ISP offerings vary by country To connect to the Internet you need an external modem or network connection and an Internet service provider ISP Your ISP will offer one or more of the following Internet connection options DSL connections that provide high speed Internet access through your existing telephone line or cellular telephone service With a DSL connection you can access the Internet and use your telephone on the same line simultaneously Cable modem connections that provi
17. and press Enter 5 Type 1 to start the CD menu and press Enter to proceed 6 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer 7 When the Dell Diagnostics Main Menu appears selectthe test you want to run 36 System Recovery Options You can restore your operating system in the If you received an Operating System disc with following ways your computer you can use itto restore your e System Restore returns your computer to an operating system However using the Operating earlier operating state without affecting data System disc also deletes all data on the hard files Use System Restore as the first solution drive Use the disc only if System Restore did for restoring your operating system and not resolve your operating system problem preserving data files Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer This procedure permanently deletes all data on the hard drive and remove any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem 37 System Recovery Options System Restore The Windows operating systems provide a System Restore option which allows you to restore your computer to an earlier operating state without affecting data files if ch
18. and removes any programs or drivers installed after you received your computer If possible back up the data before using these options Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem CAUTION Dell Factory Image Restore is not available if the hard drive is formatted or partitioned using the Operating System disc K NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore only as the last method to restore your operating system These options restore your hard drive to the operating state it was in when you purchased System Recovery Options the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Factory Image Restore Dell Factory Image Restore 1 Turn on the computer When the Dell logo appears press F8 several times to access the Vista Advanced Boot Options window 2 Select Repair Your Computer 3 The System Recovery Options window appears 4 Select a keyboard layout and click Next 5 To access the recovery options log on as a local user To access the command prompt type administrator in the User name field then click OK 39 System Recovery
19. anges to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible CAUTION Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Starting System Restore 1 Click Start 2 In the Start Search box type System Restore and press Enter 38 K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore E NOTE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 4 Click Start 5 In the Start Search box type System Restore and press Enter 6 Click Undo my last restoration and click Next Dell Factory Image Restore CAUTION Using Dell Factory Image Restore permanently deletes all data on the hard drive
20. d or check the cable for loose connection No boot device available No bootable partition on hard disk drive the hard disk drive cable is loose or no bootable device exists e f the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device Enter system setup and ensure that the boot sequence information is correct see the Service Manual on the Dell Support website at support dell com No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure see the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 48 for assistance USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them NOTICE Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may Using Support Tools not indicate a potential hard drive problem S M A R T error possible hard disk drive failure This feature can be enabled or disabled in the BIOS setup see Contacting Dell on page 48 for assistance 33 Using Support Tools Hardware Troubleshooter If a device i
21. de high speed Internet access through your local cable TV line e Satellite modem connections that provide high speed Internet access through a satellite television system Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable or satellite modem connections Your computer does not have an integrated modem An optional USB modem must be used for dial up service with this computer Wireless LAN WLAN connections that provide Internet access using WiFi 802 11 technology Wireless LAN support requires optional internal components that may or may not be installed in your computer based on decisions made at the time of purchase K NOTE If an external USB modem or WLAN adapter is not part of your original order you can purchase one from the Dell website at www dell com Setting Up Your Inspiron Desktop Setting Up a Wired Internet Connection If you are using a dial up connection connect the telephone line to the external USB modem optional and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions Setting Up a Wireless Connection Before you can use your wireless Internet connection you need to connect to your wireless router To set up your connection to a wireless router 1 Save
22. de your computer If you need to find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement find your Service Tag Express Service Code You must use the Service Tag to identify your computer on support dell com or to contact technical support find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Finding More Information and Resources See Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance the top of your computer the Dell Support website at support dell com 51 Specifications Computer Model Inspiron 535s Inspiron 537s Inspiron 545s Inspiron 546s This section provides information that you may need when setting up updating drivers for and upgrading your computer K NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start
23. e Manual on the Dell Support website at support dell com 55 Specifications By model 535s Back Panel Connectors Audio USB Network adapter Video Audio Type 56 Microphone connector Line out connector Line in connector four USB 2 0 compliant connectors RJ45 connector VGA connector Realtek ALC622 integrated 5 1 channel High Definition Audio 545s Microphone connector Line out connector Line in connector Side L R surround connector Rear L R surround connector Center subwoofer connector four USB 2 0 compliant connectors RJ45 connector VGA connector Realtek ALC888 integrated 7 1 channel High Definition Audio 546s Microphone connector Line out connector Line in connector four USB 2 0 compliant connectors RJ45 connector VGA connector HDMI connector Via VT1708S integrated 5 1 channel High Definition Audio Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 57 Index backups creating 22
24. e at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Getting Help Diagnostic Checklist Name Date Address Phone number Service Tag bar code on the top of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to 47 Getting Help a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed 48 Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may n
25. ed the following items Dell Operating System disc Dell Drivers and Utilities disc K NOTE The Dell Drivers and Utilities disc contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities disc to load any required drivers Depending on the region from which you ordered your computer or whether you requested the disc the Dell Drivers and Utilities disc and Operating System disc may not ship with your computer Reinstalling Windows Vista The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System disc 3 Click Exit if the Install Windows message appears System Recovery Options 4 Restart the computer 5 When the DELL logo appears press F12 immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 6 When the boot device list appears highlight CD DVD CD RW Drive and press Enter 7 Press any key to Boot from CD ROM Fo
26. hat the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press F12 immediately Select Diagnostics from the boot menu and press Enter K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities disc Using Support Tools 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Starting Dell Diagnostics From the Drivers and Utilities Disc 1 Insert the Drivers and Utilities disc 2 Shut down and restart the computer When the DELL logo appears press F12 immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press Enter 35 Using Support Tools 4 Select the Boot from CD ROM option from the menu that appears
27. he network 24 Network activity light Yellow blinking light Indicates activity on the network Off no light Indicates no activity on the network K NOTE The link integrity light on the network connector is only for the wired network connection The link integrity light does not provide status for wireless connections Power Problems If the power light is off The computer is either turned off or is not receiving power Reseat the power cable into both the power connector on the computer and the electrical outlet f the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the power supply diagnostic light on the back of the system is on If the light is off there may be a possible problem with the power supply or the power cable Solving Problems If the power light is solid white and the computer is not responding The display may not be connected or powered on Ensure that the display is properly connected and then turn it off then back on If the power light is solid amber The computer is in sleep state Press a key on the keyboard move the pointer on the
28. ions 52 support email addresses 44 System Messages 32 system reinstall options 37 System Restore 37 T technical support 43 temperature operating and storage ranges 53 U USB 2 0 back connectors 19 front connectors 17 W warranty returns 46 Windows reinstalling 37 Windows Vista Program Compatibility Wizard 28 reinstalling 41 setup 12 wireless network connection 23 Index 61 ue Printed in the U S A www dell com support dell com OF957NA00
29. llow the instructions on the screen to complete the installation 41 Getting Help If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Solving Problems on page 23 for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics on page 34 for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostic Checklist on page 47 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 44 for a more extensive list of Dell Support online gm If the preceding steps have not resolved the problem see Contacting Dell on page 48 42 K NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions K NOTE Some of the following services are not always available in all locations outside the continental U S
30. ort Center helps you find the service support and system specific information you need For more information about Dell Support Center and available support tools click the Services tab at support dell com LA Click the icon in the taskbar to run the application The home page provides links to access e Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows Vista Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training 30 and Tutorials How To Help with Dell on Call and Online Scan with PCCheckUp About Your System System Documentation Warranty Information System Information Upgrades amp Accessories The top of the Dell Support Center home page displays your computer s model number along with its Service Tag and Express Service Code For more information about the Dell Support Center see the Dell Technology Guide on your hard drive or on the Dell Support website at support dell com WARNING To guard against the likelihood of electric shock laceration by moving fan blades or other unexpected injuries always unplug your computer from the electrical outlet before removing the cover Beep Codes Your computer may emit a repetitive beep code during start up to help troubleshoot problems when error messages cannot be displayed K NOTE To re
31. ot be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you Getting Help 49 Finding More Information and Resources If you need to reinstall your operating system find your system model number run a diagnostic program for your computer reinstall desktop system software or update drivers for your computer and readme files learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part 50 See your Operating System disc the back of your computer the Drivers and Utilities disc K NOTE Drivers and documentation updates can be found on the Dell Support website at support dell com the Dell Technology Guide available on your hard drive the Service Manual on the Dell Support website at support dell com K NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return policies before working insi
32. place parts see the Service Manual on the Dell Support website at support dell com One beep B OS ROM checksum failure Possible motherboard failure Contact Dell see Contacting Dell on page 48 Two beeps No RAM Detected Remove the memory modules reinstall one module and restart the computer If the computer starts normally reinstall each module until you can identify a faulty module or reinstall the modules without an error e f available install memory modules of the same type in your computer fthe problem persists contact Dell see Contacting Dell on page 48 Using Support Tools Three beeps Possible motherboard failure Contact Dell see Contacting Dell on page 48 Four beeps RAM Read Write failure Ensure that no special memory module memory connector placement requirements exist see the Service Manual on the Dell Support website at support dell com Verify that the memory modules that you are installing are compatible with your computer e If the problem persists contact Dell see Contacting Dell on page 48 Five beeps Real Time Clock Failure Replace the battery Six beeps Video BIOS Test Failure Contact Dell see Contacting Dell on page 48 Seven beeps Inspiron 535s and 545s only CPU Failure Contact Dell see Contacting Del on page 48 31 Using Support Tools System Messages If your computer has an issue or error it ma
33. port dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses e apmarketing dell com Asian Pacific countries only sales canadaGdell com Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call your region see Contacting Dell on page 48 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 48 Getting Help Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 48 45 Getting Help Returning Items for Repair Under Warranty or for Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authoriza
34. prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should never place your computer in an enclosed space such as a cabinet or drawer when it is powered on Setting Up Your Inspiron Desktop Extend the Rear Stabilizing Feet With the computer sitting in an upright position carefully lift the rear of the computer and rotate the stabilizing feet outwards The extended feet ensure maximum system stability MMM Connect the Display Your computer has an integrated VGA video connector You can use this connector to connect to the display K NOTE A DVI or HDMI connector may be available on your computer if you purchased an optional discrete graphics card Refer to the following table when identifying the connectors on your display and computer to select the connection type you will use IDI VGA HDMI DVI fn Connect the display using either the VGA connector the HDMI connector or the DVI connector Setting Up Your Inspiron Desktop The HDMI connector is a high performance digital connector that carries both video and audio signals for displays such as TVs and monitors with integrated speakers The VGA connector carries only video signals for displays such as monitors and projectors Connect Using the VGA Connector Connect the display using a VGA cable with bl
35. r on the back of your computer g Hard drive activity light The hard drive activity light is on when the computer reads data from or writes data to the hard drive 8 Microphone connector Connects to a microphone for voice or to an audio cable for audio input Optical drive panel This panel covers the optical drive Use the optical drive to play a CD DVD Blu ray Disc Optical drive panel eject button Press to open or close the optical drive 17 Using Your Inspiron Desktop Back View Features 18 1 Power connector For power cable connection Appearance may vary 2 Voltage selector switch For selecting the voltage rating 3 Power supply diagnostic light Indicates power availability for power supply Green light Power is available for the power supply No light Power is not available for the power supply or the power supply is not working K NOTE The power supply diagnostic light may not be available on some models 4 Expansion card slots Access connectors for any installed PCI and PCI express cards 5 Back panel connectors Plug USB audio and other devices into the appropriate connector Back Panel Connectors K NOTE Some back panel connectors may not be available on your computer For details see Specifications on page 52 ici QS VGA video connector wom lt BR Connects to the display
36. s either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click Start Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps 34 Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 27 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin K NOTE Dell Diagnostics works only on Dell computers K NOTE The Drivers and Utilities disc is optional and may not ship with your computer See the System Setup section in the Service Manualto review your computer s configuration information and ensure that the device that you want to test displays in the system setup program and is active Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image see Contacting Dell on page 48 1 Ensure t
37. tion Number and write it clearly and prominently on the outside of the box 2 For the telephone number to call for your region see Contacting Dell on page 48 3 Include a copy of the invoice and a letter describing the reason for the return 4 Include a copy of the Diagnostics Checklist see Diagnostic Checklist on page 47 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 34 5 Include any accessories that belong with the item s being returned power cables 46 software guides and so on if the return is for credit 6 Pack the equipment to be returned in the original or equivalent packing materials K NOTE You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C 0 D packages are not accepted K NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag Remember to fill out the following Diagnostics Checklist If possible turn on your computer before you call Dell for assistance and call from a telephon
38. ue connectors at both ends ER ererereren serrer Setting Up Your Inspiron Desktop Connect Using the HDMI Connector Connect Using the DVI Connector If your display has a DVI connector use a DVI If your display has a VGA connector use a VGA cable with white connectors at both ends with cable with blue connectors at both ends with a an HDMI to DVI adapter DVI to VGA adapter TD gv K NOTE You can purchase an HDMI to DVI K NOTE You can purchase a DVI to VGA adapter from the Dell website at adapter from the Dell website at www dell com www dell com Connect the Keyboard and Mouse Use the USB connectors on the back panel of the computer to connect a USB keyboard and mouse K NOTE The exact location of connectors may be different than what is shown Setting Up Your Inspiron Desktop Setting Up Your Inspiron Desktop Connect the Network Cable Optional Z4 NOTE The exact location of connectors 10 may be different than what is shown A network connection is not required to complete your computer setup but if you have an existing network or Internet connection that uses a cable connection such as a home cable modem or Ethernet jack you can connect it now Use only an Ethernet cable RJ45 connector Do not plug a telephone cable RJ11 connector into the network connector To attach your computer to a network or broadband device connect one end of the network c
39. up if you will use an optional USB dial up modem or ISDN K NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Setting Up Your Inspiron Desktop 15 Using Your Inspiron Desktop Your computer has indicators and buttons that provide information and enable you to perform common tasks The connectors on your computer provide the option of attaching additional devices 16 Front View Features 1 FlexBay drive eject button Press to open the FlexBay drive panel FlexBay drive panel Supports a Media Card Reader or an additional hard drive Power button Turns the computer on or off when pressed The light in the center of this button indicates the power state Solid white the computer is in power on state Blinking amber there may be a problem with the system board Solid amber the computer is in sleep state Power light is off the computer is either turned off or is not receiving power S USB 2 0 connectors 2 Connects to USB devices such as memory keys digital cameras and MP3 players Using Your Inspiron Desktop A Headphone connector Connects to headphones K NOTE To connect to a powered speaker or sound system use the audio out connecto
40. vice personnel should remove the computer cover See the Service Manual on the Dell Support website at support dell com for advanced service and troubleshooting instructions Z WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practice information see the Regulatory Compliance Homepage at www dell com regulatory compliance Network Problems Wireless Connections If the network connection is lost The wireless router is offline or wireless has been disabled on the computer Check your wireless router to ensure it is powered on and connected to your data source cable modem or network hub Re establish your connection to the wireless router a Save and close any open files and exit any open programs b Click Start Connect To c Follow the instructions on the screen to complete the setup 23 Solving Problems Wired Connections If the network connection is lost The cable is loose or damaged Check the cable to ensure it is plugged in and not damaged The link integrity and network activity lights on the integrated network connector let you verify that your connection is working and provide information on the status Link integrity light Green light A good connection exists between a 10 100 Mbps network and the computer Off no light The computer is not detecting a physical connection to t
41. y display a System Message that will help you identify the cause and action needed to resolve the issue K NOTE If the message you received is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared Alternatively you could see the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 48 for assistance Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error see Contacting Dell on page 48 for assistance 32 CMOS checksum error Possible motherboard failure or RTC battery low Coin cell battery needs replacement See the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 48 for assistance CPU fan failure CPU fan has failed CPU fan needs replacement See the Service Manual on the Dell Support website at support dell com Hard disk drive failure Possible hard disk drive failure during HDD POST see Contacting Dell on page 48 for assistance Hard disk drive read failure Possible hard disk drive failure during HDD boot test see Contacting Dell on page 48 for assistance Keyboard failure Replace keyboar
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