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Dell Inspiron 5000 Solution Guide

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1. International Access Code 001 fa pe 0088 25 3355 Country Code 81 Customer Caren ua 044 556 4240 City Code 44 Home and Small Business Group Sales hni 044 556 3344 i Preferred Accounts Division Sales semen 044 556 3433 Large Corporate Accounts ss neneennenennenni 044 556 3430 Fax box SEMI i e Maat 03 5972 5840 SWItGDDOATAL YFED RF NF FFF NN FFYNNON 044 556 4300 Website http support jp dell com Korea Seoul Technical Support L eennnnnznznnsnenznznni toll free 080 200 3800 International Access Code 001 a de lio oes toll free 080 200 3777 Country Code 82 Customer Service Seoul Korea vs ssemmi 2194 6220 City Code 2 Customer Service Penang Malavsia semen 604 633 4949 U YF PEE PEE E sees asa eee 2194 6202 Switchboard sisia a i adi 2194 6000 Latin America Customer Technical Support Austin Texas U S A 512 728 4093 Customer Service Austin Texas U S A sessi 512 728 3619 Fax Technical Support and Customer Service Austin Texas USA ranita 512 728 3883 Sales Austin Texas U S A Lemna 512 728 4397 SalesFax Austin Texas U S A ueu nenn 512 728 4600 latas anda 728 3772 80 Appendix Countrv Citv International Access Code Countrv Code Citv Code Luxembourg International Access Code 00 Country Code 352 Area Codes Department Name or Local Numbers and Service Area Toll Free Numbers Technical Support Brussels Belgium 02 481 92 88 Home Small Business Sales Brusse
2. Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows Appendix 85 www dell com support dell com 86 Appendix 1 Call Dell to obtain an authorization number and write it clearly and prominently on the outside of the box 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include any accessories that belong with the item s being returned power cables CDs guides and so on if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Regulatory Information Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Your Dell computer is designed to comply with applicable regulations regarding EMI Changes or modifications not expressly approved by Dell could void the user s authority to o
3. System input voltage 20 VDC 3 5 A Current consumption ISA Informacion para NOM unicamente para M xico La informaci n siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento en cumplimiento con los requisitos de la Norma Oficial Mexicana NOM Appendix 87 www dell com support dell com 88 Appendix Exportador Importador Dell Computer Corporation One Dell Way Round Rock TX 78682 Dell Computer de M xico S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 M xico D E Embarcar a Dell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D E Tension alimentaci n 100 240 VAC Frecuencia 50 60 Hz Voltaje de entrada del 20 VDC 3 5 A sistema Consumo de corriente ISA Warrantv and Return Policv Information Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your computer see the Tell Me How help file To open the file click the Start button on the Windows desktop point to Dell Documents and then click Tell Me How Index APR buttons and indicators 61 connecting external devices 58 connecting to a network
4. 36 USB printer problems 33 wet computer 42 Windows error messages 39 turning off the computer 20 V video fixing problems 30 W warranty 88 wet computer 42 Windows 2000 error messages 39 reinstalling 46 shutdown 21 Windows 98 error messages 39 reinstalling 45 shutdown 21 Windows Me error messages 39 reinstalling 45 shutdown 21 Index 91 92 Index
5. Accessing the Internet To access the Internet after completing the Dellnet registration process double click the Internet Explorer icon on your Windows desktop Internet Explorer automatically initiates the Internet connection through Dellnet Accessing Your E Mail To access your Dellnet e mail double click the Outlook Express icon on your Windows desktop Click Send Receive to download your messages from the mail server When you download your messages they are stored on your hard drive until you delete them Viewing Your Account Information If you did not record your Dellnet user name or password access the Dellnet Administration tool to verify or change this information 1 Click the Start button point to Programs 2 Dellnet and then click Dellnet Administration 2 Click Next twice 3 Click Connect to connect to Dellnet 4 When the Dellnet Self Administration page appears click View My Account Information 5 Click Next 6 Type your Challenge Question answer 7 Click Next Your account information appears on the screen 8 Click Print to print the information or click Main Menu to go to the main menu Sending and Receiving E Mail Double click the Outlook Express icon to initiate a connection to the Internet through Dellnet Always check the address of each recipient when sending e mail Otherwise your e mail is returned to you Be sure that the person who is sending e mail to you is typing your
6. Country Code Department Name or Local Numbers and City Code Service Area Toll Free Numbers Australia Sydney Home and Small Business 1 300 65 55 33 International Access Code 0011 Government and Business iii toll free 1 800 633 559 Country Code 61 Preferred Accounts Division PAD ooo toll free 1 800 060 889 Citv Code 2 Customer Catia ebla sits les toll free 1 800 819 339 Corporate Sal amp Ss ine np y FOR toll free 1 800 808 385 Transaction Sales es eu oina en toll free 1 800 808 312 FAX GG Go toll free 1 800 818 341 Austria Vienna Home Small Business Sales ueueueeu i YIII II Ln 01 795 567602 International Access Code 900 Home Small Business Fax sem meennnnznnnenzzznnnnzzznnnzzzi 01 795 67605 Country Code 43 Home Small Business Customer Care 01 795 67603 City Codes I Preferred Accounts Corporate Customer Care 0660 8056 Home Small Business Technical Support ss emmen 01 795 67604 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard IO 01491040 Website http support euro dell com E mail tech_support_germany dell com 76 Appendix Countrv Citv International Access Code Countrv Code Citv Code Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area Belgium Brussels Technical Support i i isa teach WW Actors das 02 481 92 88 International Access Code 00 Customer Cares aiii jeg kata HWD Pt as va 02 481 91 19 Country Code 32 Home
7. NOTICE To prevent damage place devices in a travel case when they are not inserted in the computer Store devices in a dry safe place and avoid placing heavy objects on top of them bottom of computer 9 if A device NOTICE Insert the device before you dock and turn on the computer latch release 5 Insert the new device and push it until you hear a click 6 Turn on the computer Swapping Devices While the Computer Is Turned On NOTICE To prevent irreparable damage to the docking connector do not remove or replace devices while the computer is connected to a port replicator Adding Parts 53 www dell com support dell com HINT Wait for the computer to enter standby mode before removing the device The computer is in standby mode when the power light flashes HINT You can also install a second battery in the modular bay see page 54 54 Adding Parts In Microsoft Windows 98 or Windows Me 1 Uu A W N 6 Right click the Softex BayManager icon on the Microsoft Windows taskbar Click Remove Swap Close the display and turn the computer over Slide and hold the latch release and pull the module out Insert the new device and push it until you hear the latch replease click Click OK In Microsoft Windows 2000 1 w ON cm UI nh Double click the Unplug or Eject Hardware icon on the Microsoft Windows taskbar Click the device you wa
8. Returning a Hard Drive to Dell LL nenenenzzssenanzznnnnnzzznzzzza 66 4 Appendix 14 Contents Specifications aE aA AAA aerea caia 68 Standard Settings siiis sndiri anarsa AEEA AEE 74 System Setup SCreenS metilo i cer 74 Contacting Dell cicccscscccecsenssccsenscscasescecccanstcccsesescesensecenserenass 76 Contact Numbers and Addresses ss sessensnnzzennnnzzennnnzzzzannnzzznna Returning Items for Warranty Repair or Credit Regulatory Information sssssesnennennnnanennenenzenmenmnnnnenanzzn 86 Battery Disposal iii stiednu gbart li E eda 86 NOM Information Mexico Only LL eenennnnzznnnnnnnnnnenzznznnzzzz 87 Informaci n para NOM nicamente para Mexico L 87 Warranty and Return Policy Information 88 SECTION 1 Setting Up Setting Up Dellnet Connecting a Printer Turning Off the Computer Setting Up the APR to Connect to a Network e m o o 3 N G G o 2 op o o 3 www dell com support dell com HINT Dellnet is not available in certain regions DELL net EE i K HINT Dellnet allows you to use case sensitive passwords Be sure that lt Caps Lock gt is not turned on 16 Setting Up Setting Up Dellnet To set up Dellnet Internet Access Service double click the Dellnet Signup icon on the Microsoft Windows desktop and follow the instructions that appear on the screen
9. Small Business Sales Fax enza 020 682 7171 Corporate ales cantinas e TF YF alien 020 581 8818 Corporate Sales Farina 020 686 8003 FAK GI GN FA OU 020 686 8003 Switch board distri anita 020 581 8818 Website http support euro dell com E mail tech_nl dell com Appendix 81 www dell com support dell com Country City International Access Code Country Code Area Codes Department Name or Local Numbers and City Code Service Area Toll Free Numbers New Zealand Home and Small Business I I I I LIN 0800 446 255 International Access Code 00 Government and Business I I I IL HN 0800 444 617 Country Code 64 SA ET o A eee eee ee asad NN 0800 441 567 l o dd 0800 441 566 Norway Lysaker Technical Support iiid acotada 671 16882 International Access Code 095 Relational Customer Care I LIII III II I LI II Ln 671 17514 Country Cade 47 Home Small Business Customer Care mnn 23162298 Switchboard IO 671 16800 Fax Technical Support Upplands Vasby Sweden 590 05 594 Fax Switchboard nn dy Y NF Y RH 671 16865 Website http support euro dell com E mail nor support Odell com Poland Warsaw International Access Code 011 Countiv Code 48 City Code 22 Technical Support 0 ccccseeseseseseeeeesesneeeeeseseeesesneeesensnseeeeeees 22 60 61 999 Customer Catia disc dd 22 60 61 999 SALES SET ista Sr a a lada 22 60 61 999 FAK vos distin ial nivedneieaaresdees A ee aes 22 60 61 998 Switchbo
10. Up Error Messages sssseennnnenennenznnznnnnznnnnanznnennnnnnn 30 Video and Display Problems ssssenenennnnnzennenannanznnnnennennznz 30 Contents 11 12 Contents If thesdisplay is blanK sl Mursizinzzonizezitegnzizeieztizizzzzitbbi gebel zid tigi sebrdaiei 30 If the display is difficult to read L nnnnnnnena 30 Sound and Speaker Problems ssssenennenzanaznnennznznnnnennnnanz 31 Integrated Speakers iis tsscresessaseestecctanassasartadessazestessedessasestesastatcs 31 External Speakers rii en i Rondo ld ea 32 Printer Problemi s c scscscercesaiescsscscesesscsscensscecsesedscssnccccassrestas If vou cannot print to a parallel port printer If you cannot print to a USB printer Lena Modem Problems viic 2 o2csc0c sect ioa sad ini baka an Gy WYDD Fu EW 34 Scanner Problems 2 2 2 lt 0 0 02cc0seacceceseecegcceceresecesasccseessescaseasss 35 Touch Pad Problems 0 ccecceeeeeeeeeeeeeeeeeseeeeneeeeeeesensensensenees 36 External Keyboard Problems 2 cesceseeeeeceeeeeeeeeeeeeeeeeeeenseees 36 Unexpected Characters snenennanenzznnanennenennannannnnnnenannnanann 36 Drive Problems lt oscc20s scsseshccdeeevec GE Eu ROUR RE DY YR RR REY DRDD If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD 37 If you cannot play a DVD movie vs eesennnenznnnnnzznnnnzzzzznznaza 38 If the CD RW drive stops Writing L nn nnnnnn 38 If you ha
11. display resolution NOTICE Do not lift the computer while it is docked or you will damage the docking connector Adding Parts 57 www dell com support dell com 58 Adding Parts Detaching Undocking From a Port Replicator 1 Save and close any open files exit any open application programs and shut down the computer sec page 20 2 Pull both release handles on the sides of the port replicator a release handles Connecting External Devices to a Port Replicator The connectors on the back of the port replicator duplicate the primary connectors on the back and sides of your computer 1 Attach external devices to the appropriate connectors on the back of the port replicator See page 59 for a description of each connector NOTICE Before attaching any cables verify that the connector pins are aligned correctly to avoid damaging the connectors monitor connector TV out S video connector parallel port connector dual USB connector serial port connector NIC connector APR only lolol IOl i gt zE SPDIF 8 O cmd E Se oe keyboard connector SPDIF connector PS 2 mouse connector ine in connector AC adapter connector line in connecto microphone connector line out connector 2 Ifthe cable connector from the external device has thumbscrews tighten them for a proper connection 3 Connect the external devices to an electrical outlet if appl
12. drive and then click Finish The computer automatically restarts Recreating the Hibernate File Windows 98 Only When hibernate mode is activated all system data is stored in the hibernate file on your hard drive The hibernate file cannot be accessed by the Eir Windows Me and Windows operating system or application programs Windows 2000 recreate the hibernate file automatically Solving Problems 47 www dell com support dell com You must recreate the hibernate file if you perform any of the following Einir If you install actions additional memory you must delete the original hibernate file before recreating a new e Install a new hard drive one Delcte thc hibernate file Reformat your hard drive Install additional memory Boot Restart Your Computer With the System Software CD 1l Save and close any open files exit any open application programs and shut down the computer 2 If the computer is connected to a port replicator undock it see page 58 3 Turn on the computer 4 Press lt F2 gt when you see the Dell logo to access the system setup program 5 Press the right arrow key to highlight Boot 6 Press the down arrow key to highlight a device and then press lt F5 gt or lt F6 gt to move the device up or down the list until they are in the following sequence Floppy CD ROM DVD Internal Hard Drive 7 Insert the System Software CD into the CD or DVD drive 8 Press lt
13. is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button REINSTALL THE SCANNER DRIVER Reinstall the scanner driver See the scanner documentation for instructions Solving Problems 35 www dell com support dell com F nn External USB keyboards only function when the Windows operating system is running E ninr For information on saving files to a floppy disk double click the 7e Me How help file icon on your Windows desktop 36 Solving Problems Touch Pad Problems CHECK THE TOUCH PAD SETTINGS Click the Start button select Control Panel and then double click the Mouse icon Try adjusting the settings External Keyboard Problems DISCONNECT THE KEYBOARD CABLE Check the cable connector for bent or broken pins and then restart the computer Unexpected Characters DISABLE THE NUMERIC KEYPAD Press the lt NumLock gt key to disable the numeric keypad Verify that the NumLock light is not lit Drive Problems If you cannot save a file to a floppy disk ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click the My Computer icon If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CANNOT SAVE FILES TO A FLOPPV DISK Ensure that the floppv disk is not full or write protecte
14. module a Align the notch in the module with the slot in the center of the socket b Press the module firmly into the socket and pivot it down until it clicks memory module 7 Replace the cover and screws 8 Reinsert the battery or attach the AC adapter to your computer and an electrical outlet 9 Turn on the computer 10 If your computer uses Windows 98 delete and recreate the hibernate save to disk suspend file on your hard drive to accommodate the new memory see page 47 Replacing a Hard Drive NOTICE Hard drives are extremely fragile and must be handled carefully Even a slight bump can damage the drive A CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard drive NOTICE To prevent data loss turn off your computer before removing or installing a hard drive Do not remove the hard drive while the computer is in standby mode or hibernate mode or if the power light is lit 1 Save and close any open files exit any open application programs and shut down the computer 2 Remove all installed batteries and disconnect the AC adapter cable and any external devices from the computer 3 Tum the computer over and remove the hard drive screw bottom of computer NOTICE When the hard drive is not in the computer protect the drive from exposure to static electricity by storing it in protective antistatic packaging 4 Sl
15. see page 20 press the power button until the computer turns off Press the power button again to restart the computer The solid blue screen appears because you were not able to perform a proper Windows shutdown ScanDisk will automatically run during the start up process Follow the instructions on the screen Internet Connection Problems If you have a problem with your Dellnet account REVIEW SETTING UP DELLNET See page 16 REVIEW MODEM PROBLEMS See page 34 TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Modems icon 3 In the Modems Properties window click the Dialing Properties button 4 Ensure that To disable call waiting dial is checked and then select the proper code according to the information in your telephone directory Click the Apply button and then click the OK button Close the Modems Properties window 7 Close the Control Panel window Solving Problems 41 www dell com support dell com Solving Problems E Mail Problems REVIEW SENDING AND RECEIVING E MAIL See page 17 ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a check next to it click the check to remove it and connect to t
16. static electricity from your body When transporting a sensitive component first place it in an antistatic container or packaging Safety Instructions 9 www dell com support dell com 10 Safety Instructions Contents l Setting Up Setting Up Dellnet ssssssenennnznzznnenzzznnnnnnznzznnznzznnnznnzz 16 Accessing the Internet Accessing Vour E Mail Viewing Your Account Information e sessnnezzennnnzzenntnzzzni 16 Sending and Receiving E Mail ss eenennnnzznnnnzzssnnenzznnnnnzznzanz 17 Resetting E Mail Address Settings cccccccceecceeeneeseeeeeeeeeeeees 17 Connecting a Printer siicscccccinscccssccessceveccssadesessescszecenscceascstsces 18 Parallel Printet xadina is ka a aa a L b i ka 18 USB Printer ces instab nuu a eee ai ad aa anes Installing the Printer Driver Turning Off the Computer ssssesenenennanaznnnenanzannunnnnznnannnnzz 20 Windows Millennium Edition Me 21 WIndows QB FETH RR HRN it dada cdas beni urea dsd 21 Windows 2000 AR 21 Setting Up the APR to Connect to a Network 22 Setting Up the APR for Windows Me and Windows 98 22 Setting Up the APR for Windows 2000 cccccccccccccncnncninananananannnno 23 2 Solving Problems Finding Solutions ssssennnnennnnennnnnnnnunannnnnnnanannznnnnannnnan 27 Power Problems issssinzainizzinnzennnanzanzzannzapa seas inn tarzna sanazazzznejzzzi 29 Start
17. that the To setup Win2000 now press ENTER option is highlighted Then press lt Enter gt Read the information in the License Agreement window and then press lt F8 gt to continue 7 When the Windows 2000 Professional Setup window appears use the arrow kevs to select the Windows 2000 partition option that vou want To continue press the kev specified in the partition option that vou chose 8 When the Windows 2000 Professional Setup window reappears use the arrow keys to select the type of filing system that you want Windows 2000 to use and then press lt Enter gt 9 Press lt Enter gt again to restart your computer 10 Click Next when the Welcome to the Windows 2000 Setup Wizard window appears 11 When the Regional Settings window appears select the settings for your locale and then click Next 12 Enter your name and organization in the Personalize Your Software window and then click Next 13 When prompted enter the Windows product key which is printed on the Microsoft label on your computer Then click Next 14 When the Computer Name and Administrator Password window appears enter a name for your computer and a password if desired Then click Next 15 Enter the date and time in the Date and Time Settings window and then click Next Windows 2000 now begins to install its components and configure the computer 16 When the Completing the Windows 2000 Setup Wizard window appears remove the CD from the
18. the display and turn the computer over 6 Slide the battery bay latch with one hand and pull the battery out of the bay with the other hand Installing a Second Battery in the Modular Bay NOTICE To avoid data loss do not replace a battery in the modular bay while the computer is turned on unless the computer is connected to an electrical outlet or a battery is already installed in the battery bay 1 Save and close any open files exit any open application programs and shut down the computer see page 20 2 Ifthe computer is docked undock it see page 58 3 Close the computer display and turn the computer over 4 Slide and hold the modular bay latch to release the device in the modular bay and pull the device out of the bay with the other hand 5 Slide the new battery firmly into the modular bay until it clicks You should hear a click when the battery is fully seated 6 Press the power button to resume normal operation Adding Parts 55 www dell com support dell com K HINT If you encounter too much resistance when you insert the card do not force the card Check the card s orientation and try again HINT If you receive a BIOS upgrade floppy disk with your port replicator use the disk to upgrade your computer before you use the port replicator 56 Adding Parts PC Cards Installation 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing
19. 0 P N 91XWT Rev A00 Safetv Instructions Use the following safetv guidelines to help protect vourself and vour computer For comfort and efficiency observe the ergonomic guidelines in Sitting Comfortably at Your Computer in the Tell Me How help file When Using Your Computer Do not attempt to service the computer yourself Always follow installation instructions closely Do not carry a battery pack in your pocket purse or other container where metal objects such as car keys could short circuit the battery terminals The resulting excessive current flow can cause extremely high temperatures and may result in damage from burns Be sure that nothing rests on your AC adapter s power cable and that the cable is not located where it can be tripped over or stepped on Place the AC adapter in a ventilated area such as a desk top or on the floor when you use it to run the computer or to charge the battery Do not cover the AC adapter with papers or other items that will reduce cooling also do not use the AC adapter inside a carrying case Do not use your computer in a wet environment for example near a bath tub sink or swimming pool or in a wet basement Do not push objects into air vents or openings of your computer Doing so can cause fire or electric shock by shorting out interior components Use only the AC adapter and batteries that are approved for use with this computer as indicated in this document Use of another
20. 20 4823 Appendix 77 www dell com support dell com Country City International Access Code Country Code City Code Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area China Xiamen Technical Support toll free 800 858 2437 Country Code 86 Customer EXperiene sisien tne sea toll free 800 858 2060 City Code 592 Home and Small Business toll free 800 858 2222 l Preferred Accounts Division toll free 800 858 2062 Large Corporate Accounts sse smeeennnzennn toll free 800 858 2999 Czech Republic Prague Technical Support nennnnnnnzznnnnzzzznennzznzznnntini 02 22 83 27 27 International Access Code 00 Customer Care seis sie dees ie teats wae a H yfo 02 22 83 27 11 Country Code 420 le A EA a l o V ni e E syt an GO UF EDD OO ee Sif EE 0222832711 Website http support euro dell com E mail czech_dell dell com Denmark Horsholm International Access Code 009 Country Code 45 Technical Support em ennnnnnznnnnnnnnnzeneznzznznzntz tnin 45170182 Relational Customer Care LI III II I I II I I Len 45170184 Home Small Business Customer Care sse 32875505 Swatch boat isir e d d 45170100 Fax Technical Support Upplands Vasby Sweden 859005594 Fax Switchboard niesna se as a e 45170117 Website http support euro dell com E mail den support 0dell com Finland Helsinki International Access Code 990 Country Co
21. 22 connectors 59 docking the computer 56 undocking 58 audio See sound B battery installation 54 BIOS 74 Cc CD drive fixing problems 37 CD RW drive fixing problems 38 characters unexpected 36 computer crashes 40 error messages 30 specifications 68 turning off 20 contact numbers 76 crashes 40 D damaged computer testing 43 Dellnet 16 displav fixing problems 30 drivers reinstalling 44 drives fixing problems 36 DVD drive fixing problems 38 E e mail accessing 16 fixing problems 42 sending and receiving 16 error messages start up 30 Windows 39 external keyboard fixing problems 36 F finding solutions 27 floppy drive fixing problems 36 H hard drive fixing problems 38 preventing damage 65 preventing data loss 65 replacing 64 returning to Dell 66 troubleshooting 38 hibernate file create 49 delete 48 enable support 49 I Internet connecting to 16 fixing problems 41 K keyboard fixing problems 36 Index 89 unexpected characters 36 MEMOTV 192 MB modules 62 adding 62 removing 63 messages start up 30 Windows 39 modem fixing problems 34 modular bav swapping devices computer on 53 network fixing problems 39 setting up the APR 22 P password changing for Dellnet 16 PC Cards installation 56 removal 56 port replicator buttons and indicators 61 connecting external devices
22. 58 connecting to a network 22 connectors 59 90 Index docking the computer 56 undocking 58 power fixing problems 29 turning off 20 printer connecting 18 fixing problems 33 reinstalling driver 20 setting up 18 troubleshooting 33 programs crashes 40 fixing problems 40 not responding 40 R RAM See memory reinstalling drivers and utilities 44 resetting Dellnet account 17 returns 88 S safety instructions 5 ScanDisk 38 settings system setup program 74 shutdown 20 software fixing problems 40 sound adjusting volume 31 fixing problems 31 speaker adjusting volume 31 fixing problems 31 specifications 68 system setup program 74 T technical assistance telephone numbers and addresses 76 warranty repair or credit 85 touch pad fixing problems 36 troubleshooting 27 blank display 30 blue screen 41 cannot play a DVD movie 38 cannot save to floppy disk 36 CD problems 37 CD RW drive stops writing 38 display difficult to read 30 dropped or damaged computer 43 e mail problems 42 external keyboard problems 36 external speaker problems 32 integrated speaker problems 31 Internet connection problems 1 modem problems 34 network problems 39 parallel printer problems 33 power problems 29 program crash 40 program stopped responding 40 scanner problems 35 start up error messages 30 touch pad problems 36 unexpected characters
23. 8 Enable hibernate support in Windows 98 Enable Hibernate Support 1 Click the Start button point to Settings and click Control Panel 2 Double click the Power Management icon 3 Click the Hibernate tab 4 Ensure that Enable hibernate support is selected and click Apply 5 Click OK to close the Control Panel window Solving Problems 49 uoo gt j9p i40ddns WOD JJIP MMM Solving Problems 50 SECTION 3 Adding Parts Using the Modular Bav Installing a Batterv Docking the Computer Adding Memorv Replacing a Hard Drive 2 m o o 3 n z 3 o ce e D o o www dell com support dell com 52 Adding Parts Using the Modular Bay Dell ships your computer with a CD drive or an optional DVD drive installed in the modular bay The modular bay also supports the following devices CD drive CD RW drive DVD drive Zip drive e Floppy drive e Second battery NOTICE To prevent irreparable damage to the docking connector do not remove or replace devices while the computer is connected to a port replicator Swapping Devices While the Computer Is Turned Off 1 Save and close any open files exit any open application programs and shut down the computer see page 20 2 Ifthe computer is connected to a port replicator undock it see page 58 3 Close the display and turn the computer over 4 Slide and hold the latch release and pull the module out
24. 9555 Switchboardu ii eta spp FF FUDR 06103 766 7000 Website http support euro dell com E mail tech_support_germany dell com Hong Kong Technical Support nnnnennennnennnn ena toll free 800 96 4107 International Access Code 001 Customer Service Penang Malaysia 633 4949 CountneCudeB52 Transaction Sales ennnennenzznnennzzzznnenizn toll free 800 96 4109 Corporate Sales sis A ai i tra A DYD toll free 800 96 4108 Ireland Bray Technical Support idi i a FD 1 850 543 543 International Access Code 16 Customer Citaciones 01 204 4026 Country Code 253 Sales EL 1 850 235 235 Sales FaR ea NR Ya UYD 01 286 2020 ens aa 01 286 6848 A HE ANH FFF HYF FFF ENA HYF fret 01 204 4708 Switchboard 01 286 0500 Website http support euro dell com E mail dell direct support Wdell com Appendix 79 www dell com support dell com Country City International Access Code Country Code City Code Italy Milan International Access Code 00 Country Code 39 City Code 2 Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area Technical Support insiet sis aden GYDD ndd 2 57782 690 Customer Gate i a aa 2 57782 555 Al ESA i Y A YSG n 2 57782 411 PO FER A 2 57503530 Switchboard estan pr ba ak da e b 2 57782 1 Website http support euro dell com E mail support italvOdell com Japan Kawasaki Technical Support Dimension and Inspiron toll free 0120 1982 56
25. Attach the parallel printer cable to the parallel port connector on the computer and tighten the two screws Attach the cable to the parallel connector on the printer and snap the two clips into the two notches screws 2 parallel port connector on computer printer cable connector e 2 parallel printer cable notches 2 3 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install the printer driver if necessary see page 20 USB Printer 1 Install the printer driver if necessary see page 20 K HINT You can connect USB devices while the computer is turned on Setting Up 19 www dell com support dell com HINT Dell installs drivers for some new printers Click the Start button point to Settings and then click Printers If your printer is listed in the Printers window the printer is ready to use 20 Setting Up 2 Attach the USB printer cable to the USB port connector on the computer and the printer The USB connectors fit only one way USB port connector on computer USB port connector on printer USB printer PA Installing the Printer Driver If vou need to install a printer driver insert the installation CD into the CD or DVD drive Then follow the prompts on the screen using the instructions that came with the printer If vour printer installation CD does not automaticallv run click the Sta
26. Dell Inspiron 5000e System SOLUTIONS GUIDE www dell com DOLL ao fe o M support dell com Hints Notices and Cautions KU HINT A HINT indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Abbreviations and Acronyms For a complete listing of abbreviations and acronyms see the Glossary in the Tell Me How help file see the Start Here sheet for instructions on how to open the help file Information in this document is subject to change without notice 2000 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text De the DELL E COM logo De net Inspiron and DellWare are trademarks of Dell Computer Corporation nte is a registered trademark of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own August 200
27. F10 gt to save your changes and exit the system setup program When the Setup Confirmation window appears press lt Enter gt to confirm the configuration changes and exit the system setup program 10 After the computer restarts and loads the diagnostic utility press the down arrow key to select Exit to MS DOS and then press lt Enter gt Delete the Old Hibernate File 1 Boot your computer from the System Software CD as described the preceding section 48 Solving Problems 2 At the R DIAGS prompt type cd and press lt Enter gt 3 At the R prompt type cd utility and press lt Enter gt 4 Type phdisk delete file and press lt Enter gt Einir You must type a space between phdisk and deleteand file 5 Follow the instructions on your screen to delete the hibernate file Create the Hibernate File 1 Boot your computer from the System Software CD as described the preceding section and then exit to MS DOS 2 At the R DIAGS prompt type car and then press lt Enter gt 3 At the R prompt type cd win98 utility and press lt Enter gt 4 Type phdisk create file and press lt Enter gt Einir You must type a space between phdisk and At the R WIN98 UTILITY prompt type phdisk info and press create and file lt Enter gt 5 Follow the instructions on your screen to create the hibernate file 7 When the Dell logo appears on your screen remove the System Software CD from the CD or DVD drive
28. IBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell Me How help file for instructions ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Display icon and then click the Settings tab 3 Try different settings for Colors and Screen area Sound and Speaker Problems Integrated Speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the yellow speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted CHECK THE VOLUME CONTROL BUTTONS Press both volume control buttons simultaneously or press lt Fn gt lt End gt to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See page 44 Solving Problems 31 www dell com support dell com Eur The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs make sure that you did not turn the player volume down or off 32 Solving Problems External Speakers VERIFY THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on
29. OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE PRINTER IS TURNED ON See the documentation supplied with the printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon click Properties and then select the Details tab 2 Ensure that the Print to the following port setting is LPTI Printer Port REINSTALL THE PRINTER DRIVER See page 20 If you cannot print to a USB printer VERIFY THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 18 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE PRINTER IS TURNED 0N See the documentation supplied with the printer Solving Problems 33 www dell com support dell com 34 Solving Problems VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon click Properties and then select the Details tab 2 Ensure that the Print to the following port setting is USB REINSTALL THE PRINTER DRIVER Sce page 20 Modem Problems NOTICE Connect the modem to an analog telephone jack only Connecting the modem to a dig
30. Small Business Sales iiu toll free 0800 16884 Cd Corporate Sales sistema laa ads 02 481 91 00 OT 02 481 92 99 Switchboard tacto esla Gy 02 481 91 00 Website http support euro dell com E mail tech_be dell com Brazil Customer Support Technical Support cece 0800 90 3355 International Access Code 0021 DALES AI GA DF FD GT ST 0800 90 3366 Country Code 55 City Code 51 Website http www dell com br Brunei Customer Technical Support Penang Malaysia conoci 633 4966 Country Code 673 Customer Service Penang Malaysia 633 4949 Transaction Sales Penang Malaysia L sesmememennennzjnnz 633 4955 Canada North York Ontario Automated Order Status System toll free 1 800 433 9014 International Access Code 011 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto een 416 758 2400 Customer Technical Support toll free 1 800 847 4096 Sales Direct Sales from outside Toronto toll free 1 800 387 5752 Sales Direct Sales from within Toronto L 416 758 2200 Sales Federal government education and medical L un toll free 1 800 567 7542 Sales Major Accounts cocino toll free 1 800 387 5755 A Mt toll free 1 800 950 1329 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 0
31. TION Before working inside your computer read the Safety Instructions at the front of this guide see page 5 NOTICE Do not install or remove a memory module when the computer is turned on in standby mode or in hibernate mode 1 Save and close any open files exit any open application programs and shut down the computer 2 Remove all installed batteries and any external devices and disconnect the AC adapter cable from the computer 3 Ground yourself by touching a metal connector on the back of the computer 62 Adding Parts 4 Turn the computer over remove the screws and lift up the memory module cover bottom of computer 9 memory module cover NOTICE To prevent damage to the computer do not use tools to spread the inner metal tabs of the socket when you are installing or removing a memory module 5 To remove a memory module use your fingernails to carefully spread apart the securing clip slightly to disengage the module from the socket the module should pop up Then lift the memory module away from the socket ES Hs memory SY module Adding Parts 63 www dell com support dell com HINT If the memory module is not installed properly the computer will not boot No error message indicates this failure HINT Dell neither guarantees compatibility nor provides support for hard drives from sources other than Dell 64 Adding Parts 6 Insert the memory
32. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows Me or Windows 98 you must disable any virus protection software installed on your system before you reinstall Windows 1 Turn on the computer and enter the system setup program as directed by a Dell technical support representative 2 Inthe system setup program Boot menu change the boot sequence so that the CD or DVD drive boots first as directed by a Dell technical support representative Then place the Dell Product Recovery CD in the CD or DVD drive and close the drive tray Exit the system setup program At the Welcome window click OK Double click Refresh Windows OS Click OK Click OK again Remove the Dell Product Recovery CD from CD or DVD drive and click OK to restart your computer on cm Uu A WV The Getting ready to run Windows for the first time window appears 9 If the mouse tutorial starts press lt Esc gt to exit and then press y 10 Click the regional setting closest to where you live and click Next 11 Click your keyboard layout and click Next 12 In the User Information window type your name and if applicable company name and then click Next The Name field must be completed the Company Name fie
33. WEBSITE Go to http support dell com for help with general usage installation and troubleshooting guestions E MAIL DELL Go to http support dell com and then click E Mail Dell in the Communicate list Send an e mail message to Dell about your problem you can expect to receive an e mail message from Dell within hours CALL DELL If you cannot solve your problem using the Dell support website or e mail service call Dell for technical assistance see page 76 Reinstalling Drivers and Utilities NOTICE The Dell support website http support dell com and the System Software CD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly To install drivers and utilities 1 Insert the System Software CD into the CD or DVD drive 2 Double click the My Computer icon on your desktop 3 Double click the icon for your CD or DVD drive 4 Double click the folder for your operating system 5 Double click the folder for the driver you want to install 6 Double click the setup exe file and follow the prompts For detailed information on installing specific drivers and utilities for your computer see Dell s support website at http support dell com Reinstalling Windows Reinstalling Windows Me and Windows 98 NOTICE The De Product Recovery CD provides options for reinstalling your Windows Me or Windows 98 Second Edition SE operating system
34. a random vibration spectrum that simulates shipment by truck 1 52 m sec 60 inches sec less than or equal to a pulse width of 2 ms 2 03 m sec 80 inches sec less than or equal to a pulse width of 2 ms 0 to 3048 m 0 to 10 000 ft 0 to 12 192 m 0 to 40 000 ft The system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user don t change the settings for this program Certain changes might make your computer work incorrectly System Setup Screens The system setup screens are organized into the following sections e The menu bar at the top provides access to the main program screens Main provides settings for the basic computer configuration Svstem Devices provides detailed settings for some computer features Securitv provides indications and settings for user and setup passwords Power provides options for customizing your computers power settings Boot provides information about how the computer starts Exit provides selections for saving and loading the program settings The left side lists configuration options and their settings for the A HINT To see information hardware installed in vour computer about a specific item highlight Vou can change settings enclosed in brackets but not those that are the item and refer to the grayed out Options identified by an arrowhead gt provide access to Item Sp
35. ain wax or abrasives Apply the cleaner to the cloth then stroke the cloth across the display in one direction moving from the top of the display to the bottom If the display contains grease or some other contaminant use isopropyl alcohol instead of commercial window cleaner If your computer gets wet see page 42 for instructions If you drop or damge the computer see page 43 If after following these procedures you confirm that your computer is not operating properly contact Dell see page 76 Safety Instructions 7 www dell com support dell com 8 Safety Instructions When Removing or Installing Memory Modules Before you remove or install memory modules perform the following steps in the sequence indicated NOTICE The only time you should ever access the inside of your computer is when you are installing memory modules NOTICE Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possible damage to the system board 1 Turn off your computer and all attached devices 2 Disconnect your computer and peripheral devices from their electrical outlets to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer 3 Remove the battery from the battery bay and if present the secondary battery from the modular bay 4 Ground yourself by touching an unpainted metal
36. ard o cccccccccccsscecsescseseeecsesesesecscsesesecscsssesscesseseseseeees 22 60 61 999 Website http support euro dell com E mail pl_support dell com Singapore Singapore Technical Support unan en toll free 800 6011 051 International Access Code 005 Customer Service Penang Malaysia cece 04 633 4949 Country Codeb5 Transaction pales sis au fii ae toll free 800 6011 054 Corporate Sales sss sserssreisiesrissrsersersrssssessssosresstoree toll free 800 6011 053 South Africa Johannesburg Technical Support c s sssssssssessseassscoussscstsstassboaspaasaenenssapanaepanas 011 709 7710 International Access Code 09 091 Customer Care ien aa 011 709 7710 Country Code 27 SNEEN A eae ter E E TAE A T 011 706 7700 City Code 11 ba la A NFFYFAN E 011 709 0495 i Switchboard eu WW ita 011 709 7700 Website http support euro dell com E mail dell_za_support dell com Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malavsia ssseemmmnnnneenznzzzn 60 4 633 4810 82 Appendix Countrv Citv International Access Code Countrv Code Citv Code Spain Madrid International Access Code 07 Country Code 34 Citv Code 91 Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area Technical Support iss ia ve pk att dats tate 902 100 130 Corporate Customer GATE nicas coincidir ira 902 118 546 Home Small Business Custo
37. cal outlet CHECK THE POWER PROPERTIES See the Tell Me How help file or Windows Help To access Windows Help 1 Click the Start button and then click Help 2 Click the Search tab 3 Type standby and then click List Topics 4 Click To change the elapsed time before your computer automatically goes on standby Solving Problems 29 www dell com support dell com 30 Solving Problems Start Up Error Messages OPERATING SYSTEM NOT FOUND Call Dell for technical assistance see page 76 INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR A floppy disk is in the floppy drive Remove the floppy disk and restart the computer Video and Display Problems If the display is blank CHECK THE POWER PROPERTIES See Windows Help To access Windows Help 1 Click the Start button and then click Help 2 Click the Search tab 3 Type standby and then click List Topics 4 Click To change the elapsed time before your computer automatically goes on standby If the display is difficult to read ADJUST THE BRIGHTNESS See the Tell Me How help file for instructions on adjusting the brightness MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 6 cm 2 ft away from the computer or external monitor ELIMINATE POSS
38. d locked See the following illustration TEST THE DRIVE WITH ANOTHER FLOPPV DISK Insert another floppv disk to eliminate the possibilitv that the original floppv disk is defective back of floppv disk write protected a y mi If vou cannot plav a music CD or install a program from a CD ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click the Edn High speed CD My Computer icon If the CD drive is not listed perform a full scan with your drive vibration is normaland EN may cause noise This does not antivirus software to check for and remove viruses Viruses can sometimes ay eee eel prevent Windows from recognizing the drive e a defect in the drive or e CD TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CLEAN THE DISC See the Tell Me How help file for instructions ADJUST THE WINDOWS VOLUME CONTROL Double click the yellow speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted Solving Problems 37 www dell com support dell com E nint Because of different worldwide file types not all DVD titles work in all DVD drives 38 Solving Problems If you cannot play a DVD movie ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click the My Computer icon If the DVD drive is not listed perform a full scan with your antivirus software to check
39. de 358 City Code 9 Technical SUPPOT Einicio 09 253 313 60 Technical Support Fax aia ien ddyn FD WTDD 0925331381 Relational Customer Care III I IL IIN 09253 313 38 Home Small Business Customer Care 09 693 791 94 i FFR aati aes 09 253 313 99 Switchboard LLI LILI LI ILLIL LIII III LL ILL DD N 09 253 313 00 Websitc http support euro dell com E mail fin_support dell com 78 Appendix Country City International Access Code Country Code City Code Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area France Paris Montpellier Technical Support aon nn i CN 0803 387 270 International Access Code 00 Customer Care Paris aiuueneieu nu Ieu yT FRYD 0155947575 Country Codes Customer Care Montpellier e 0825 823 833 City Code 1 4 Pa Montpellier NR PA 04 67 06 60 01 Switchboard Paris eie i Y dB Mr LY raba 0155 94 71 00 Switchboard Montpellier coccion 04 67 06 60 00 Website http support euro dell com E mail web_fr_tech dell com Germany Langen Technical Supports 06103 766 7200 International Access Code 00 Technical Support Fax sest acess Dug ygyd dalt 06103 766 9222 Country Code 49 Home Small Business Customer Care nn 0180 5 224400 l Global Segment Customer Care 06103 766 9570 a ab A Preferred a Customer Caress kitbieti 06103 766 9420 Large Accounts Customer Care reece 06103 766 9560 Public Accounts Customer Care nn 06103 766
40. e 34 YES the touch pad o See page 36 YES the external keyboard See page 36 YES the hard drive or a disk drive o See page 36 VES the network adapter o See page 39 YES the scanner See page 35 YES Windows error messages o See page 39 YES a program o See page 40 YES the Internet O See page 41 YES your email O See page 42 Are you having some other YES See page 44 type of problem 28 Solving Problems Power Problems K HINT See the 7e Me CHECK THE POWER LIGHT When the power light is lit or blinking the How help file for information computer has power If the power light is blinking the computer is in standby on the standby mode mode press the power button to resume from standby mode TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Be sure that the power cable is firmly inserted into the electrical outlet and the green light on the AC adapter is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on CHECK FOR INTERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference Other causes of interference power extension cables too many devices on a power strip or multiple power strips connected to the same electri
41. e mail address correctly Do not send e mail messages larger than 2 MB e If you are having difficulties sending e mail determine whether the problem involves just one recipient or all recipients Then contact the Dellnet technical support staff see page 76 Resetting E Mail Address Settings If your e mail software gets corrupted reset your account 1 Click the Start button point to Programs gt Dellnet and then click Dellnet Administration 2 Click Next twice 3 Click Connect to connect to Dellnet A ON G Uu When the Dellnet Self Administration page appears click Make My Changes Take Effect Click Next Enter your Challenge Phrase answer Click Next Click the Click To Make Changes Take Effect button Click OK net Setting Up 17 www dell com support dell com 18 Setting Up Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures such as Removing the packaging Installing the toner or ink cartridge Loading paper Then follow the instructions that came with the printer to connect it to the computer If no information is provided see the following sections Parallel Printer 1 Turn off the computer see page 20 NOTICE Use only a standard IEEE parallel cable measuring 3 m 10 ft or less to connect the printer to the computer Use of a nonstandard cable may prevent the printer from working 2
42. ecific Help area on the submenus screen See the following figure for an example of the Main screen of the program PhoenixBIOS Setup Utility Main System Devices Security Power Boot Exit Item Specific System Time 00 06 57 P Svstem Date 11 09 99 Floppy Drive Enabled Hard Disk 4871MB Quiet Boot Enabled Video Display Device Simul Television Port Enabled Television Type NTSC Visit our WebSite http www dell com Fl Help Select F5 F6 Change Values F9 Setup Defaults ESC Exit Item Enter Select gt Sub Menu F10 Save and Exit Appendix 75 www dell com support dell com P ninr External USB Viewing Settings keyboards only function when 1 Turn on or restart your computer Windows is running 2 When the blue Dell logo appears press lt Del gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again Contacting Dell Y TH 5 When you need to contact Dell use the telephone numbers codes and Toll free numbers are for use within the countrv _ N for which they are listed in determining which codes to use contact a local or an international electronic addresses provided in the following tables If you need assistance operator Contact Numbers and Addresses Country City International Access Code Area Codes
43. en you move your computer between environments with very different temperature and or humidity ranges condensation may form on or within the computer To avoid damaging the computer allow sufficient time for the moisture to evaporate before using the computer NOTICE When taking the computer from low temperature conditions into a warmer environment or from high temperature conditions into a cooler environment allow the computer to acclimate to room temperature before turning on power When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself As you pull out the connector keep it evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Handle components with care Hold a component such as a memory module by its edges not its pins When removing a memory module from the system board or disconnecting a peripheral device from the computer wait 5 seconds after turning off the computer before removing the memory module or disconnecting the device to help avoid possible damage to the system board Before you clean your computer turn it off unplug it from its power source and remove the battery pack s Clean your computer with a soft cloth dampened with water rather than with liquid or aerosol cleaners Clean the display with a soft clean cloth and commercial window cleaner that does not cont
44. for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE WITH ANOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective CLEAN THE DISC See the Tell Me How help file for instructions If the CD RW drive stops writing CHANGE THE WRITE SPEED TO A SLOWER RATE The CD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Closing all programs before writing to the CD RW may also alleviate the problem If you have a hard drive problem RUN SCANDISK Click the Start button point to Programs gt Accessories gt System Tools and then click ScanDisk Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR Green indicates that the network connection is active If the status light is not green try replacing the network cable RESTART THE COMPUTER ry to log on to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning Windows Error Messages X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use
45. ght Voltage Charge time approximate Computer on Computer off Operating time approximate Life span approximate Temperature range Charge Discharge Storage lithium ion 148 2 mm 5 83 inches 23 8 mm 0 94 inch 116 2 mm 4 58 inches 0 43 to 0 46 kg 0 98 to 1 011b 11 1 VDC 3 hours 2 hours 2 to 3 hours with a single battery 4 to 6 hours with an additional battery installed in the modular bay 350 discharge charge cycles 5 to 35 C 41 to 95 F 5 to 35 C 41 F to 95 F 20 to 50 C 4 to 122 F AC Adapter Input voltage Input current maximum Input frequencv Output current Output power Rated output voltage Dimensions Height Width Depth Weight with cables Temperature range Operating Storage 100 to 240 VAC 1 5 at 90 VAC full load 50 to 60 Hz 3 5 A continuous 70 W 20 VDC 30 mm 1 2 inches 62 0 mm 2 4 inches 110 mm 4 3 inches 0 32 kg 0 71 lb 0 to 40 C 32 F to 104 F 20 to 65 C 4 F to 149 F Appendix 73 www dell com support dell com Environmental Temperature Operating Storage Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage Standard Settings 5 to 35 C 41 to 95 F 20 to 50 C F to 1229F 10 to 90 noncondensing 0 9 GRMS using a random vibration spectrum that simulates shipment by air 1 3 GRMS using
46. he Internet If Your Computer Gets Wet A CAUTION Perform this procedure only after you are certain that it is safe to do so If the computer is connected to an electrical outlet Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet Use the utmost caution when removing wet cables from a live power source 1 Turn off the computer see page 20 disconnect the AC adapter from the computer and disconnect the AC adapter from the clectrical outlet 2 Turn off any attached peripherals and disconnect them from their powcr sources and then from the computer 3 Ground yourself by touching one of the metal connectors on the back of the computer 4 Remove the modular bay device sec page 52 and any installed PC Cards see page 56 and put them in a safe place to dry Remove the battery see page 54 Wipe off each battery and put them in a safe place to dry Remove the hard drive see page 64 Remove the memory modules see page 62 ON G UI Open the display and place the computer right side up across two books or similar props to let air circulate all around it Let the computer dry for at least 24 hours in a dry area at room temperature NOTICE Do not use artificial means to speed up the drying process A CAUTION To help prevent electrical shock verify that the computer is thoroughly dry before continuing with the remainder of this p
47. icable Connectors on a Port Replicator The following table shows the icons for each of the connectors on the back of the port replicator and indicates the type of external device s that you can attach to each connector Connector Icons External Devices Connect the AC adapter that came with the port replicator Connect a PS 2 style mouse Connect a PS 2 style keyboard or numeric keypad Adding Parts 59 www dell com support dell com 60 Adding Parts Connector Icons IOIOI L OI d External Devices Connect a serial device such as a serial mouse or digital camera Connect a parallel device such as a printer Connect a monitor Connect a television Connect one or two USB devices such as a USB mouse Connect a network interface cable APR only The yellow indicator lights up when connected to a 100 Mbps network The green indicator flashes when data is being transferred Connect external speakers or home audio equipment to the Sony Phillips Digital Interface SPDIF audio output connector HINT No software solution exists for the SPDIF port on this computer See support dell com for updates Connect headphones or a speaker Connect a record playback audio device such as a cassette player CD player or VCR Connect a microphone Buttons and Indicators status ji 3 AZ undock button power button Button Function Power button The power button is set t
48. ide the hard drive out of the computer 5 Remove the new drive from its packaging Save the original packaging to use when storing or shipping the hard drive 6 Slide the new drive into the computer NOTICE Do not force the drive into the computer If you experience some resistance use firm and even pressure to slide the drive into place HINT You need the Microsoft Windows Installation CD to install Windows operating system You also need the System Software CD to install the device drivers and utilities on the new hard drive Adding Parts 65 www dell com support dell com 66 Adding Parts 7 Replace and tighten the screw you removed in step 3 8 Install the Dell provided operating system the drivers and the utilities see page 44 Returning a Hard Drive to Dell Return your old hard drive to Dell in its original foam packaging Otherwise the hard drive may be damaged in transit SECTION 4 Appendix Specifications Standard Settings Contacting Dell Regulatory Information Warranty and Return Policy Information e m o o 3 n z 3 3 o ce e D o o www dell com support dell com Specifications Microprocessor Microprocessor type LI cache L2 cache Math coprocessor System Information System chip set Data bus width DRAM bus width Microprocessor address bus width Flash EPROM PC Card PCI controller PC Card connectors Cards sup
49. ital telephone network damages the modem CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack with the telephone line CHECK THE CONNECTION Verify that the telephone line is connected to the modem CHECK THE TELEPHONE LINE Try using a different telephone line If you are using a line that is 3 m 10 ft or more in length try a shorter one VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button point to Settings and click Control Panel 2 Inthe Control Panel window double click Modems If there are multiple entries for the same modem or modems listed that are not installed delete the entries and restart the computer 3 Click the Diagnostics tab 4 Click the COM port for your modem 5 Click More Info to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly Scanner Problems CHECK THE POWER CABLE CONNECTION Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on CHECK THE SCANNER CABLE CONNECTION Ensure that the scanner cable
50. l Support Return Material Authorization Numbers toll free 1 800 624 9896 Customer Technical Support Home sales purchased via http www dell com wn toll free 1 877 576 3355 Customer Service Credit Return Authorization Numbers toll free 1 800 624 9897 National Accounts systems purchased by established Dell national accounts have your account number handy medical institutions or value added resellers VARs Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agen cies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales LLI III II LIII II I IIN toll free 1 800 289 3355 terza ta ses A ada ara ND ROD toll free 1 800 879 3355 Spare Parts Sales nnn iea toll free 1 800 357 3355 Dell Wate ne se ek naai toll free 1 800 753 7201 Fee Based Technical Support mnn toll free 1 800 433 9005 Sales Catalogs sisa ie toll free 1 800 426 5150 A e Y ee ees toll free 1 800 727 8320 dech AX GU NU toll free 1 800 950 1329 Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 877 DELLTTY 1 877 335 5889 Switchboard onset if GG vaca tented 512 338 4400 Dellnet Technical Support sssnnnnenenznnenenz 1 877 Dellnet
51. ld is optional Solving Problems 45 www dell com support dell com 46 Solving Problems 13 14 15 16 17 The License Agreement window appears Click I accept the Agreement and then click Next Type the Windows product key in the fields provided and then click Next The product key is the bar code number found on the Microsoft Windows label which is located on the computer When the Start Wizard appears click Finish The Enter Windows Password window appears To continue without creating a Windows user name and password click OK Otherwise type your user name and password in the appropriate fields and then click OK If the Date Time Properties window appears adjust the date and time properties click Apply and then click OK Windows updates the system settings and restarts your computer If you created a Windows user name and password type your password and click OK NOTICE Make sure that you reinstall the Intel Chip Set Update Utility driver before you reinstall any other drivers 18 19 Reinstall the appropriate drivers see page 44 Reenable your virus protection software Reinstalling Windows 2000 1 2 3 4 Insert the Dell Products Recovery CD into the CD or DVD drive Shut down the computer see page 19 Turn on the computer Press any key when the Press any key to boot from CD message appears on the screen When the Windows 2000 Setup window appears ensure
52. ls Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium semen enennennnenzznnznnnnznznni 02 481 92 99 Switchboard Brussels Belgium semen 02 481 91 00 Website http support euro dell com E mail tech_be dell com Macau Technical Support kin nit wanna toll free 0800 582 Countrv Code 853 Customer Service Penang Malaysia 633 4949 Transaction Sales iii rial ici toll free 0800 581 Malaysia Penang Technical Support 0 cece nei Ho toll free 1 800 888 298 International Access Code 00 AUN 04 633 4949 ComtrCode d Transaction Sales toll free 1 800 888 202 i Corporate Sal usados toll free 1 800 888 213 City Code 4 Mexico Colonia Granada International Access Code 95 Country Code 52 City Code 5 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Automated Order Status System Austin Texas U S A 512 728 0685 AutoTech Automated technical support Austin Texas UNS Alita 512 728 0686 925 228 7870 525 228 7811 A RF E toll free 91 800 900 37 ER EE EI HN HEH RE NEN EAR NYFNDER NHY toll free 91 800 904 49 Custonier SCIvice india 525 228 7878 ETA O a Tat aa NAF NF NA 525 228 7800 Technical Support 020 581 8838 Customer Care a 020 581 8740 Home Small Business Sales se mnenennenzznzezeni toll free 0800 0663 Home
53. mer Care a 902 118 540 Corporate Sal ieu WG sa A Bydd 902 100 185 Home Small Business Sales rn nr IIN 902 118 541 Switchboard Lena ranet 91 722 92 00 Website http support euro dell com E mail es support Odell com Sweden Upplands Vasby International Access Code 009 Country Code 46 City Code 8 Technical Support LD WW YW YW DD set 08 590 05 199 Relational Customer Care e IH 08 590 05 642 Home Small Business Customer Care mnn 08 587 70 527 Fax Technical Support ueuunueuuuunuiuninini nnd rn Inn nn In ne oH 08 590 05 594 HM e a aaa EFA RR RH RIF 08 590 05 185 Website http support euro dell com E mail swe_support dell com Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Technical Support s ssssssseesieesetesrtsstssresreesresrersresrresrrerrrerrrens 0844 811 411 Customer Cares La a sj eE e EEA EEA TE ETES 0848 802 802 EE RHEN E E AF FY A Y 022 799 01 90 Switchboard did 022 799 01 01 Website http support euro dell com E mail swisstech dell com Taiwan Technical Support iaa toll free 0080 60 1255 International Access Code 002 Technical Support servers L seen toll free 0080 60 1256 Country Code 886 Transaction Sales men toll free 0080 651 228 0800 33 556 Corporate Sales LL toll free 0080 651 227 0800 33 555 Thailand Technical Support ee mnennnznnnznnznnnnni toll free 0880 060 07 International Access Code 001 Customer Support Pena
54. ne audio input voltage range Volume controls Display Type Response time typical Operating angle Dot pitch Power consumption Controls Sound Blaster Pro compatible voice and music functions HRTF 3D positional audio hardware wavetable ESS Technology Maestro 2E 16 bit stereo analog to digital and digital to analog 20 voice 72 operator PCI bus microphone dual stereo speakers microphone in line out line in 1 0 W stereo 0 5 W per speaker 280 mV peak to peak 2 8 V peak to peak keyboard commands volume buttons application program menus Active matrix color TFT 80 ms 09 closed to 1409 0 264 mm 3 9 W brightness can be controlled through key combinations Keyboard Number of keys Key travel Key spacing Layout Touch Pad Interface X Y position resolution graphics table mode Size Thickness Width Height Weight Power Supply voltage Supply current 87 U S and Canada 88 Europe 90 Japan 3 02 0 5 mm 0 12 0 02 inch 19 1 mm 0 75 inch OWERTY AZERTY Kanji PS 2 compatible 20 points mm 500 points inch 4 65 mm 0 18 inch at highest component 64 mm 2 52 inch sensor active area 47 0 mm 1 85 inch rectangle with 0 5 mm 0 02 inch tabs 15 g 0 52 ounce 0 5 g 0 001 ounce 5V 10 4 mA maximum operating current Appendix 71 www dell com support dell com 72 Appendix Battery Type Dimensions Depth Height Width Wei
55. ng Malaysia semen 633 4949 O RC FF tees toll free 0880 060 09 Country Code 66 Appendix 83 www dell com support dell com Country City International Access Code Country Code City Code U K Bracknell International Access Code 010 Country Code 44 City Code 1344 84 Appendix Department Name or Service Area Technical Support ss mm enennenenenzenenzenzen Global Accounts Customer Care Corporate Customer Care en Preferred Accounts 555 5000 employees Gustomer Gate voce i id Central Government Customer Care Local Government Customer Care Home Small Business Sales sen Corporate Public Sector Sales ocn YNO i b FFF Website http support euro dell com E mail dell direct support Wdell com Area Codes Local Numbers and Toll Free Numbers a 0870 908 0800 EOFN NR 01344 723186 TE 01344 723185 o 01344 723196 NS RR 01344 723193 caritas 01544 723194 YH 0870 907 4000 Bib nU ety 01344 860456 TR FFR 0870 908 0510 Countrv Citv International Access Code Area Codes Countrv Code Department Name or Local Numbers and Citv Code Service Area Toll Free Numbers U S A Austin Texas Automated Order Status System toll free 1 800 433 9014 International Access Code 011 AutoTech Automated technical support toll free 1 800 247 9362 Country Code 1 Dell Home and Small Business Group Customer Technica
56. nt to eject and then click Stop Click OK to prepare the device and activate standby mode Close the display and turn the computer over Slide and hold the latch release and pull the device out Insert the new device and push it until you hear a click Press the power button to resume from standby Ivpe in your password to unlock your computer When Windows resumes and recognizes the new device click Close Installing a Battery NOTICE Your battery is designed to work only with Dell Inspiron 5000 series computers Using other batteries may damage your computer 1 2 Save and close any open files exit any open application programs and shut down the computer see page 20 If the computer is attached docked to a port replicator undock it see page 58 NOTICE To avoid data loss do not replace a battery while the computer is turned on unless the computer is connected to an electrical outlet or a second battery is installed 3 Ifthe modular bay contains a battery go to step 5 If the only battery in the computer is in the battery bay continue to step 4 4 Connect the computer to an electrical outlet and then preserve your data in one of the following ways Press lt Fn gt lt Esc gt to activate the standby mode Then shut down the computer Press lt Fn gt lt a gt or lt Fn gt lt q gt ona French keyboard to activate hibernate mode When the power light turns off continue to step 5 5 Close
57. o turn your computer on and off Pressing this button is the equivalent of pressing your computer s power button Undock The undock button activates standby mode on the computer button When you press the port replicator s undock button to undock the computer you must open the display and press the power button on the computer to resume operation NOTICE Do not use the undock button to remove the computer from the port replicator unless you have a battery installed Adding Parts 61 www dell com support dell com Button Function Status lights The left light turns on when the computer is attached to the port replicator and is turned on The center light turns on when you press the undock button or when the computer is placed in standby mode The right light turns on when the port replicator is connected to an electrical outlet Adding Memory You can increase your computer memory by installing memory modules on HINT Memory modules purchased from Dell are covered under your computer supported by your computer the system board See page 68 for information on the type of memory Your computer has two memory module sockets All Dell memory modules except the 192 MB capacity module can be installed in either socket NOTICE The 192 MB memory modules are socket specific Before installing a 192 MB memory module refer to the markings on the memory module to determine which socket accepts the module A CAU
58. oid the potential hazard of electric shock do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm PC Cards may become very warm during normal operation Use care when removing PC Cards after their continuous operation Do not dispose of battery packs in a fire They may explode Check with local authorities for disposal instructions When setting up the computer for work place it on a level surface When traveling do not check the computer as baggage You can put your computer through an X ray security machine but never put your computer through a metal detector If you have the computer checked by hand be sure to have a charged battery available in case you are asked to turn on the computer When traveling with the hard disk drive removed from the computer wrap the drive in a nonconducting material such as cloth or paper If you have the drive checked by hand be ready to install the drive in the computer You can put the hard disk drive through an X ray security machine but never put the drive through a metal detector When traveling do not place the computer in overhead storage compartments where it could slide around Do not drop your computer or subject it to other mechanical shocks Protect your computer battery and hard disk drive from environmental hazards such as dirt dust food liquids temperature extremes and overexposure to sunlight e Wh
59. ou purchased the advanced port replicator APR with an integrated network adapter you must first configure the computer to use the APR with a network Setting Up the APR for Windows Me and Windows 98 1 U A W N 10 ll 12 13 14 If the computer is on shut down the operating svstem and turn off the computer sec page 20 Disconnect all external devices from the APR Insert the computer into the APR Turn on the computer The computer automaticallv detects the network adapter and begins the software installation At the This wizard searches for new drivers for Intel 825 5x based PCI Ethernet Adapter 10 100 dialog box click Next At the What do you want Windows to do dialog box click Search for the best driver for your device Recommended and then click Next Insert the Inspiron 5000 Advanced Port Replicator CD into the CD or DVD drive When asked for the location of the driver deselect Floppy disk drives Click Specify a location Type x w98_nic where x is the drive letter of your CD or DVD drive and then click Next At the What do you want to install dialog box click The updated driver Recommended Actiontec 82559 based Mini PCI Adapter 10 100 and then click Next When Windows displays the message that it is ready to install the driver from x w98_nic net82557 inf where x is the letter of your CD or DVD drive click Next Click Finish when Windows displays a message that the drive
60. perate the equipment Additional regulatory information regarding your computer can be found in the Tell Me How help file To open the file click the Start button on the Windows desktop point to Dell Documents and then click Tell Me How Battery Disposal Your computer uses a lithium ion battery and a nickel metal hydride NiMH coin cell battery For instructions about replacing the lithium ion battery in your computer see page 54 The coin cell battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it the procedure must be performed by an authorized service technician Do not dispose of the batterv along with household waste Contact vour local waste disposal agency for the address of the nearest battery deposit site NOM Information Mexico Only The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican standards NOM Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de M xico S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 M xico D E Ship to Dell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pefion de los Bafios 15520 Mexico D E Supply voltage 100 240 VAC Frequency 50 60 Hz
61. ported PC Card connector size Data width maximum Intel mobile microprocessor 32 KB internal 128 or 256 KB integrated SRAM internal to microprocessor Intel mobile 440BX AGP 64 bits 64 bits 32 bits 4Mb Texas Instruments PCI 1225 CardBus controller two supports two Type I or Type II cards or one Type III card 3 3 Vand5 V 68 pins 32 bits Memorv Architecture Memory capacities Minimum memory Maximum memory Frequency Ports and Connectors Serial Parallel Video Audio TV out PS 2 keyboard mouse USB Infrared Expansion docking Video Video type Video controller Video memory LCD interface TV support SDRAM 32 64 128 192 and 256 MB 64 MB non ECC 512 MB non ECC 100 MHz 9 pin connector 16550C compatible 25 hole connector bidirectional normal PS 2 EPP 1 9 or ECP 15 hole connector three connectors for microphone in line out and line in S video composite video supported with adapter cable 6 pin mini DIN connector one 4 pin USB compliant connectors IrDA 1 1 sensor 240 pin connector 64 bit 128 bit hardware accelerated AGP 8 or 16 MB ATI M3 AGP 8 or 16 MB 125 MHz SDRAM LVDS NTSC or PAL in S video and composite modes Appendix 69 www dell com support dell com Audio Audio type Audio controller Conversion FM music Interfaces Internal External Internal speaker amplifier External microphone input voltage range Li
62. r is installed 15 16 17 18 19 Click Yes to restart the computer After the computer restarts Windows modifies settings creates a Dock 1 configuration and then displays a Setup is complete message Click OK Ifthe Updated display settings message appears click OK If necessary consult your network administrator for instructions on configuring the network adapter settings Setting Up the APR for Windows 2000 NOTICE Do not install the drivers from the CD that is shipped with the APR The network adapter will not work if they are installed 1 Nn GO U Bb W ND If the computer is on shut down the operating system and turn off the computer see page 20 Disconnect all external devices from the APR Insert the computer into the APR Attach the network cable and the power adapter to the APR Turn on the computer Log on as Administrator Make sure that Intel 8255x based PCI Ethernet Adapter 10 100 appears in the Found New Hardware window Windows 2000 automatically installs the network adapter drivers Setting Up 23 wod jap y4oddns WOD JjaP MMM Setting Up 24 SECTION 2 Solving Problems Finding Solutions Power Problems Start Up Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems Modem Problems Scanner Problems Touch Pad Problems External Keyboard Problems Unexpected Characters Drive Problems Network Problems Windo
63. rocedure 10 Ground yourself by touching one of the metal connectors on the back of the computer 11 Replace the memory modules and the memory module cover and screw sec page 62 12 Replace the hard drive and screw see page 64 13 Replace the modular bay device see page 52 and any PC Cards sec page 56 14 Replace the battery see page 54 15 Turn on the computer If the computer does not turn on or if you cannot identify the damaged components call Dell for technical assistance see page 76 If You Drop or Damage Your Computer 1 Save and close any open files exit any open application programs and shut down the computer see page 20 2 Disconnect the AC adapter from the computer and disconnect the AC adapter from the electrical outlet 3 Turn off any attached peripherals and disconnect them from their power sources and then from the computer 4 Remove and reinstall the battery 5 Turn on the computer If the computer does not turn on or if you cannot identify the damaged components call Dell for technical assistance see page 76 Solving Problems 43 www dell com support dell com Eir You may need to open more folders to find the setup exe file For example to install the Windows 98 touch pad driver double click win98 double click touchpad double click english and then double click setup exe 44 Solving Problems Resolving Other Technical Problems Go TO THE DELL SUPPORT
64. rt button on the Windows desktop click Run and type x 1setup exe where x is the letter of your CD or DVD drive usually drive DI Then click OK and follow the prompts on your screen Turning Off the Computer NOTICE To prevent data loss you must perform the Windows shutdown procedure to turn off your computer Windows Millennium Edition Me 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Shut Down 3 Click the pull down menu under What do you want the computer to do 4 Click Shut down and then click OK The computer automatically turns off after the shutdown process finishes Windows 98 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Shut Down 3 Inthe Shut Down Windows window click Shut down and then click OK The computer automatically turns off after the shutdown process finishes Windows 2000 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Shut Down 3 Click the pull down menu under What do you want the computer to do 4 Click Shut down and then click OK The computer automatically turns off after the shutdown process finishes Setting Up 21 www dell com support dell com HINT A network adapter is also referred to as a network interface controller NIC 22 Setting Up Setting Up the APR to Connect to a Network If y
65. surface at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components In addition take note of these safety guidelines when appropriate When you disconnect a cable pull on its connector not on the cable itself As you pull connectors apart keep them evenly aligned to avoid bending any pins Also before you connect a cable make sure that both connectors are correctly oriented and aligned Handle memory modules with care Don t touch the components on a module Hold a module by its edges A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or eguivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Protecting Against Electrostatic Discharge To prevent static damage discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer You can do so by touching an unpainted metal surface on the back of the computer You can also take the following steps to prevent static damage Do not remove items from their antistatic packing material until you are ready to install them in your computer Just before unwrapping the antistatic packaging be sure to discharge
66. the setup diagram supplied with the speakers TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers ADJUST THE SPEAKER CONTROLS Adjust the volume bass or treble controls to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Double click the yellow speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted TEST THE SPEAKERS Plug the speaker audio cable into the headphone connector on the side of the computer Ensure that the headphone volume control is turned up Play a music CD RUN THE SPEAKER SELF TEST Some speaker systems have a self test button on the subwoofer See the speaker documentation for self test instructions MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 6 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE SOUND AUDIO DRIVER See page 44 Printer Problems If vou cannot print to a parallel port printer VERIFY THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 18 TEST THE ELECTRICAL
67. these characters in filenames NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use Solving Problems 39 www dell com support dell com 40 Solving Problems THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is too full Try copying the file to a different disk or use a larger capacity disk A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button point to Settings and then click Control Panel Double click the Add Remove Programs icon Select the program that you want to remove Click the Add Remove button and follow the prompts on the screen uw bb WN See the program documentation for installation instructions General Program Problems A program crashes SEE THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you to solve the problem A program stops responding PRESS lt CTRL gt lt ALT gt lt DEL gt In the Close Program window select the program that is no longer responding Then click the End Task button A solid blue screen appears TURN THE COMPUTER 0FF Ifthe computer does not respond to a keystroke or a proper shutdown
68. type of battery pack or AC adapter may risk fire or explosion Before you connect the computer to a power source ensure that the voltage rating of the AC adapter matches that of the available power source 115 volts V 60 hertz Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan 100 V 50 Hz in eastern Japan and 100 V 60 Hz in western Japan 230 V 50 Hz in most of Europe the Middle East and the Far East Safety Instructions 5 www dell com support dell com 6 Safety Instructions To help prevent electric shock plug the AC adapter and peripheral power cables into properly grounded power sources These cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs If you use an extension cable with your AC adapter ensure that the total ampere rating of the products plugged in to the extension cable does not exceed the ampere rating of the extension cable To remove power from the computer turn it off remove the battery pack and disconnect the AC adapter from the electrical outlet If your computer includes an integrated or optional PC Card modem disconnect the modem cable during an electrical storm to avoid the remote risk of electric shock from lightning via the telephone line To help av
69. up 2 Insert the card into the slot and press in firmly until the card is completely seated in the internal PC Card connector Removal 1 Press the eject button 2 When the button slides out press it again to release the card 3 Gently remove the card 4 Press the eject button again until it is flush with the computer casing Docking the Computer You dock your computer when you connect it to a port replicator The port replicator integrates your computer into a desktop environment The advanced port replicator APR includes a network interface controller NIC to connect your computer to a network Before you connect your computer to an APR perform the operating system setup Connecting to a Port Replicator 1 Save and close any open files exit any open application programs and shut down the computer see page 20 2 Connect the AC adapter to the connector on the port replicator and plug the AC power cable into an electrical outlet 3 Place the computer on the port replicator platform with the back of the computer facing the docking connector computer docking connector 4 Position vour fingers on the platform grips and push the computer forward with vour thumbs until the docking connectors are fullv engaged T j e Din on tie computer HINT The video resolution defaults to 640 x 480 when you insert the computer into the port replicator See the 7e Me How help file for information on how to change the
70. ve a hard drive problem ccccccccccccccnnnnnncnnnnananonannoncnnnnnns 38 Network Problems c0 0ccessesescasecesesscnesseeseseseescnssscnsencuecsnnes 39 Windows Error Messages 2scecesceceeeeceeeeeenseeeeeeeeeeesenseeneees 39 General Program Problems sssesnennanenazzennnnnnnznnananannmnzzz 40 A programi Crashes iseseeutedtsaensnesteayenchiessabwenavsegdiedlanstearsdadeononsed 40 A program stops responding sess ennnnnnnnnnnnz nn nar ern nnnn nn 40 A solid blue screen appears Less ienensnznzenennnnanannnanannana mezza 41 Internet Connection Problems ssssesnenenzennnnezzannnnenannnnnzza 41 If you have a problem with your Dellnet account ss 41 E Mail Problem ic cccceccsesccvssessecteceseetcensvenesscectseecaeeceeeceenceses 42 If Your Computer Gets Wet sssseennnnnnennnnennennnnenannnnennennznz 42 If You Drop or Damage Your Computer ss sseenennennznnnnnzennznz 43 Resolving Other Technical Problems scsceeceeeeeeeeeeeeeeeeees 44 Reinstalling Drivers and Utilities sseessnennnnennenzznnnennnnzn 44 Reinstalling Windows oocoococcncononconnanonencnnnnnonraronencnanararennnnos 45 Reinstalling Windows Me and Windows 98 Lu eesnnenzznnneni 45 Reinstalling Windows 2000 ccccccccccesssesseeeeeeeceeeseeaeeeeeseeeeesees 46 Recreating the Hibernate File Windows 98 Only 47 Boot Restart Your Computer With the System Soft
71. ware CD 48 Delete the Old Hibernate File o ooooooocccnnoncccnnnoonononccnnnnccnnnnos 48 Create the Hibernate File xiscccsccsssidecccaidsctensscevsiedssaeaceescyedesuiaveeeas 49 Enable Hibernate Support sssssnzzsesazzkantetunizentividetiezznetsezene a oz jabbezii 49 3 Adding Parts Using the Modular Bay sssssrenennnnnnnenennannnnnnnnnenannnnnnnnnzz 52 Swapping Devices While the Computer Is Turned Off 52 Swapping Devices While the Computer Is Turned On 53 Installing a Battery sssssseennnnennennennennunenanzennnnmnnnennznz 54 Installing a Second Battery in the Modular Bay 99 55 li HI PT i L a niy YY END YRR GWYN YU EFE DNW Anean HF NU ROWEN araa 56 Installati n cscecces ssceccaadsechseaandssaavanadoouscvasesccusacsusspcantasuszencaeeaebaas 56 Removal ii skud g f b tg a dg Gana at p dens 56 Docking the Computer ssseennnnennannannennenannunznnananzmnanzza 56 Connecting to a Port Replicator sissiszenzzznzezzzo tvinzanazzoinztnsazzjzznzzenzzj 56 Detaching Undocking From a Port Replicator 58 Connecting External Devices to a Port Replicator 0 58 Connectors on a Port Replicator nee 59 Buttons and Indicators Lsien rwanarvat sin anna sa a 61 Adding Memory co cooccccnocnncicnnconnccninnnn narnia kokk atada 62 Contents 13 Replacing a Hard Drive ssesenennnnennenzennenannenzanmnnnnananzzn 64
72. ws Error Messages General Program Problems Internet Connection Problems E Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer 2 m o o 3 n 3 Ss o ce 2 D o o www dell com support dell com 26 Solving Problems Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows Recreating the Hibernate File Windows 98 Only Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions START HERE Is the power light on O See page 29 YES Press the power button to R YES resume from standby mode Is the power light blinking See the 7e Me How help file for more information on NO standbv mode Did vou hear more than one VES Get technical assistance from beep when vou turned on the O Dell See page 76 computer NO Are you seeing an error YES message before Windows See page 39 starts NO CONTINUE gt Solving Problems 27 www dell com support dell com Are you having a problem o video or the display Ua See page 30 with pay o p VES a sound or the speakers O See page 31 YES the printer O See page 33 YES the modem O See pag

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